T-Mobile Company
Industry: Mobile telecommunication company
DescriptionT-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG. The brand is active in Austria, the Czech Republic, the Netherlands, Poland, and the United States. Headquarters: Bonn, Germany Founder: Deutsche Telekom Founded: December 1999 Number of employees: 44,000 Parent organization: Deutsche Telekom Subsidiaries: Hrvatski Telekom, T-Mobile Deutschland Gmbh
T-Mobile List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at T-Mobile. You can filter them based on skills, years of employment, job, education, department, and prior employment.
T-Mobile Salaries. You can even request information on how much does T-Mobile pay if you want to. Learn about salaries, pros and cons of working for T-Mobile directly from the past employees.
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19,518 T-Mobile employees in database. Find out everything there's to know about T-Mobile employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
T-Mobile Employees
T-Mobile April 2002 - June 2012
T-Mobile 2002 - 2012
Skills
Customer Service, Medical Billing, Surgical Technology, Technical Support
Education
McCann School of Business and Technology 2013 — 2015
Fortis College-Centeville 2011 — 2013
Associate of Science (A.S.), Medical Insurance Specialist/Medical Biller
Creative Flow Open Mic April 2014 - Present
T-Mobile April 2014 - Present
Kathleen's Daycare May 2013 - April 2014
YMCA June 2011 - May 2012
Oshman Family JCC June 2011 - August 2011
Skills
Fundraising, Event Planning, Community Outreach, Nonprofits, Public Speaking, PowerPoint, Microsoft Office, Customer Service, Youth Development, Social Media, Microsoft Word, Data Entry, Microsoft Excel, Event Management, Cpr Certified, Time Management, Research, Social Networking, Grant Writing, Leadership, Social Media Marketing
Education
Laramie County Community College 2008 — 2009
Foothill College
T-Mobile January 2011 - Present
T-Mobile October 2000 - January 2011
T-Mobile October 2000 - January 2011
Skills
Time Management, Call Center, Coaching, Performance Management, Training Delivery, Leadership Development, Employee Engagement, Training, Team Building, Organizational..., Customer Satisfaction, Telecommunications, Onboarding, Management, Project Planning, Workshop Facilitation, Program Management, Employee Relations, Call Centers, Leadership, Change Management, Team Management, Customer Service, Customer Experience, Process Improvement, Career Development, Project Management, Software Documentation, Human Resources, Cross-functional Team..., Employee Training, Vendor Management, Strategy, Team Leadership, Talent Management, Recruiting
Education
Fort Hays State University 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Organizational Leadership
Division of BusinessNorthern Oklahoma College 1997 — 1999
Associates of Applied Science, Curriculum & Web Design
AT&T October 2012 - Present
T-Mobile September 2011 - October 2012
Fort Valley State University September 2010 - December 2010
Education
Fort Valley State University 2007 — 2011
Bachelor's degree, Agricultural Economics
Stone Mountain High School 2004 — 2007
Sean Graves Copywriting January 2010 - Present
Rethink Studios April 2013 - 2014
ARU Chicago August 2011 - March 2013
Z Gallerie March 2008 - May 2010
T-Mobile 2006 - 2008
Skills
Creative Writing, Social Media Marketing, Content Writing, Copy Editing, Text Editing, Client Development, Client Liaison, Social Media, Copywriting, Facebook, Social Networking, Blogging, Digital Marketing, Assistant Directing, Marketing, Marketing Strategy, Digital Production, Content Strategy, Market Research, Digital Media, Creative Direction, Television, Advertising, New Media, Video Production
Education
Foothill College
Associate of Arts (A.A.), Creative Writing
Miramonte High School
Protection 1 Security Solutions January 2014 - Present
Protection 1 August 2009 - December 2013
T-Mobile June 2000 - July 2008
Skills
Call Center, Customer Retention, Customer Satisfaction, Customer Service, Team Building, Team Leadership, Coaching, Security, Telecommunications, Troubleshooting, Sales, Technical Support, Wireless, Workforce Management, Sales Management, Operations Management, Performance Management, Customer Experience, Management, Process Improvement, Call Centers, Employee Relations, Training, Leadership, Vendor Management, Employee Training, Account Management, Human Resources, Recruiting, Microsoft Office
Education
Friends University 2005 — 2009
BS, Organizational Management and Leadership
US Bank January 2011 - November 2013
T-Mobile July 2008 - March 2011
Target October 2004 - June 2005
Hallmark Cards Inc January 2001 - December 2004
Hallmark Cards Inc May 2000 - January 2001
Hallmark Card Inc February 1999 - May 2000
Hallmark Card Inc October 1996 - February 1999
Skills
Cross Selling, Branch Management, Mortgage Banking, Lines Of Credit, Refinance, Credit Cards, Retail Banking, Small Business Lending, Loans, Customer Service, Coaching, Communication, Hiring, Interviews, Building Relationships, Retail
Education
Park University 1996 — 1998
Master's Degree, Public Affairs
Friends University 1993 — 1995
Bachelor's Degree, Music
State Farm March 2015 - Present
Boulder Hyundai January 2015 - April 2015
Lotus Business Solutions, Inc July 2013 - December 2014
House of Hookah March 2011 - July 2013
Janisch Region Financial Services February 2010 - May 2011
T-Mobile July 2009 - March 2011
Wireless Advocates September 2006 - June 2009
Synesthesia Productions December 1998 - December 2002
Skills
Entrepreneurship, Sales Management, Customer Service, Term Life Insurance, Team Building, Mutual Funds, Management, Sales, Leadership, Strategic Financial..., Investments, Training, Public Speaking, Microsoft Excel, Direct Sales, Advertising
Education
Front Range Community College 1995 — 1997
Business, Management, Marketing, and Related Support Services
Front Range Community College
Division Of Aging July 2013 - Present
Department of Family and Children Services December 2011 - July 2013
GEICO March 2011 - December 2011
Houston County Department of Family and Children Services January 2011 - December 2011
T-Mobile February 2008 - January 2010
Skills
Microsoft Excel, Research, Public Speaking
Education
Fort Valley State University 2014 — 2016
Master’s Degree, Rehabilitation Counseling and Case Management
Fort Valley State University 2010 — 2011
Bachelor's degree, Social Work
AstraZeneca July 2013 - Present
Arbor Pharmaceuticals October 2010 - May 2013
Shionogi Pharma (formerly Sciele Pharma) June 2010 - August 2010
T-Mobile August 2008 - May 2010
Fashion Furniture May 2004 - August 2008
Skills
Sales Management, Pharmaceutical Industry, Coaching, Business Development, Recruiting, Sales, Sales Operations, Pharmaceutical Sales, Customer Service, Account Management, Marketing, Selling, Leadership, PowerPoint, New Business Development, Product Launch, Cold Calling
Education
Fresno Pacific University 2004 — 2008
BA, Kinesiology
OfficialSkyG July 2011 - Present
Research In Motion 2008 - 2011
T-Mobile 2006 - 2008
Skills
Wireless, Telecommunications, GSM, CDMA, UMTS, VoIP, Computer Network..., Telephony, Wireless Networking, Routers, Mobile Communications, Cisco Technologies, System Deployment, Cellular Communications, LTE, Switches, Mobile Devices, 3G, Mobile Technology, TCP/IP, BMC Remedy, Troubleshooting, Networking, Microsoft Office, Windows 7, Technical Support, Customer Service
Education
Fort Hays State University 2004 — 2007
IT / CISCO / Telecommunications / Network analysis / Systems Support
Moeller Dermatology April 2012 - Present
Midwest Physiatrists May 2010 - March 2012
T-Mobile September 2005 - March 2010
Skills
Interviews, Critical Thinking, Customer Service, Appointment Scheduling, Medical Terminology, Volunteering, Conflict Resolution, HIPAA, Supervisory Skills, Learning Quickly, Organizational Behavior, Healthcare, Customer Retention, Teamwork, Organizational..., Telecommunications, Cpr Certified, Management, Microsoft Office, Time Management, Privacy Policies, Interpersonal Skill, Multi Tasking, Problem Solving, Always Punctual, Organization, Communication Skills, Triage, Nonprofits, Positivity, Typing, Phone Etiquette, Patient Counseling, Analytic Problem Solving, Highly resourceful, EHR, Strategic Hiring, Change Management, Leadership Development, Information Management, Operations Management, Organizational..., Human Resources, Healthcare Management, Team Leadership, Training, Process Improvement, Team Building, Leadership
Education
Friends University 2013 — 2015
Bachelor’s Degree, Organizational Management and Leadership, Graduated May 9, 2015
Wichita Area Technical College 2010 — 2010
Certification, Certified Nurse Aide (CNA)
Wichita State University 2002 — 2005
Pursued Bachelor's, Registered Nursing/Registered Nurse
Boeing January 2015 - Present
Austin Home Restorations, Inc. August 2014 - December 2014
T-Mobile February 2004 - July 2014
Walt Disney World August 2003 - January 2004
Skills
Customer Satisfaction, Cold Calling, Sales Management, Account Management, Retail, Sales Operations, Training, Recruiting, Sales, Inventory Management, Team Building, Customer Experience, Direct Sales, Business Development, Customer Retention, Management, Merchandising, Coaching, Leadership, Customer Service, Team Leadership, Sales Process, Telecommunications, Solution Selling
Education
Oklahoma State University 1999 — 2002
Business Administration, Marketing
Francis Tuttle Technology Center 2010 — 2011
CCNA
T-Mobile August 2010 - April 2011
Eukon Group April 2010 - August 2010
RealCom Associates May 2009 - April 2010
Ericsson October 2007 - May 2009
TMO June 2007 - October 2007
TMO September 2005 - March 2007
Compass Technology Services June 2004 - September 2005
NorthStar Communications Group July 2003 - June 2004
SBA Network Services November 2001 - July 2003
Nextel September 1999 - November 2001
Skills
Wireless, Site Acquisition, Zoning, Project Planning, Forecasting, Telecommunications, UMTS, GSM, Project Management, Vendor Management, Contract Negotiation, Program Management, Management, 4G, LTE, Leadership, Cellular Communications, Optical Fiber, Contract Management, CDMA, Budgets, Training, 3G, Fiber Optics, Negotiation, Construction, System Deployment, Integration, RF, T1, Team Management, Rollout, Wireless Networking, Site Development
Education
Francis Marion University 1993 — 1997
BBA, Business Economics
Bigcommerce May 2015 - Present
Amazon December 2013 - Present
Amazon November 2014 - April 2015
salesforce.com March 2013 - October 2013
salesforce.com September 2012 - March 2013
Apple October 2007 - February 2009
T-Mobile June 2007 - December 2007
DaVinci's Pizza March 2005 - May 2007
Target December 2003 - March 2005
DaVinicis Pizza January 2001 - January 2003
Skills
OS X, Windows 7, Adobe Bridge, Photoshop, Linux, Adobe Creative Cloud, Final Cut Studio, Help Desk Support, Mac, CSS, Active Directory, Social Media, Ubuntu, Salesforce.com, Citrix, XML, Exchange Management..., Mac OS X, RSA SecurID, active sync, Remote User Support, Objective-C, Video Editing, centrify, bit9, c programming, History, Technical Writing, Social Sciences, Political Science, Music Theory, Environmental Science, Writing, Lightroom, XHTML
Education
Portland State University 2010 — 2012
2012 BS, Social Science, 3.0
Fresno City College 2004 — 2006
Bloomberg LP December 2014 - Present
Guggenheim Partners October 2014 - December 2014
Macquarie Group March 2012 - October 2014
Verisk Analytics November 2011 - March 2012
Pershing August 2011 - September 2011
JP Morgan Chase February 2011 - July 2011
Swarovski North America September 2009 - December 2010
ARAMARK December 2007 - November 2008
T-Mobile January 2006 - October 2007
Z-Tech Corporation May 2005 - December 2005
Skills
Event Planning, Corporate Events, Event Management, Meeting Planning, Time Management, Contract Negotiation, Food & Beverage, Coordinating Events, Trade Shows, Marketing Strategy, Customer Service, Marketing, Budget Reconciliation, Venue Relations, Social Media, Management, Social Media Marketing, Marketing Communications, Special Events, Conferences, Venue Selection, Cvent, Hotel Contract..., Venue Search, Project Management, Planning & Execution of...
Education
Florida State University 2000 — 2004
Bachelors of Science, International Affairs
Viacom June 2012 - Present
De Berry Special Needs Facility January 2011 - January 2012
CVS Caremark January 2010 - January 2011
H&R Block January 2002 - January 2010
AT&T April 2006 - May 2009
Suntrust January 2005 - January 2006
T-Mobile January 2003 - January 2005
Innovations, A Salon May 2001 - June 2003
Skills
Accounting, Tax Preparation, Management, Customer Service, Invoicing, Account Reconciliation, SAP, Budgets, Sales, Accounts Payable, Bookkeeping, Banking, Marketing, Teamwork, Project Planning, Call Centers
Education
Friends University 1999 — 2001
Bachelor of Science (BS), Business Management, 3.4
THE OAKS APPAREL CO. July 2013 - Present
T-Mobile April 2004 - Present
Jen's Gems August 2000 - April 2004
Wal-Mart January 1997 - August 2000
Skills
Retail, Performance Management, Recruiting, Leadership, Strategic Planning, Employee Relations, Customer Retention, Sales Management, Account Management, Store Management, Telecommunications, Human Resources, Loss Prevention, Income Statement, Business Strategy, Team Management, Marketing Strategy, Cross-functional Team..., Selling, Hiring, Budgets, Customer Service, Profit, Training, Leadership Development, New Business Development, Coaching, Direct Sales, Customer Experience, Team Leadership, Team Building, Merchandising, Inventory Management, Sales, Customer Satisfaction, Sales Process, Quotas, Time Management, Wireless, Cold Calling, P&L Management, Negotiation, P
Education
Real Estate School Tallahassee FL 2014 — 2014
Real Estate in Florida and Alabama, Real Estate
Florida State University - College of Business 1994 — 1996
Bachelor of Science, Business Management
Comcast April 2015 - Present
Comcast Cable April 2013 - April 2015
Comcast March 2011 - March 2013
T-Mobile February 2009 - December 2010
T-Mobile September 2007 - February 2009
Business Extension Service March 2005 - September 2007
Charitable Aid, Inc May 2001 - April 2005
Charitable Aid, Inc 2002 - 2003
Charitable Aid, Inc June 2001 - 2002
Skills
Access, Excel, Word, Internet Explorer, Customer Service, Writing, Tech Savvy, SAP, Cellular, Remedy, Android, Reading, Microsoft Excel, Cellular Communications, Call Center, Customer Satisfaction, Customer Experience, Outlook, Telecommunications, Troubleshooting, Wireless, Process Improvement, Team Building, Microsoft Office, HIPAA, Blackberry, Technical Writing, Mobile Telephony, Customer Retention, Data Entry, Call Center Development, Customer Support, Sales, Coaching, Spreadsheets, Teamwork, Telephone Skills, Creative Writing, Microsoft Word, Avaya, Human Resources, Employee Benefits, Employee Relations, Call Centers, BMC Remedy, Management, Software Documentation, Workforce Management, Team Leadership, Networking
Education
Front Range Community College 2015 — 2016
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services
Shoreline Community College 2010 — 2011
Business Law
Whatcom Community College 2006 — 2007
Ballastv OwnerFreelance Web DeveloperMarch 2000 - Present
T-Mobile November 2010 - June 2012
Skills
Video Editing, HTML, CSS, iMovie, Videography, PHP, MySQL, Python, Coaching, Leadership, Fundraising, Sports, Microsoft Office, Ruby on Rails, JavaScript, Marketing
Education
Framingham State University 2014 — 2016
Bachelor of Applied Science (BASc), Computer Science
Massachusetts Bay Community College 2012 — 2014
Associate of Science (A.S.), General Science
MetroWest Medical Center March 2013 - Present
Caritas Norwood Hospital August 2012 - 2013
T-Mobile March 2010 - August 2012
RadioShack October 2008 - March 2010
Circuit City March 2006 - February 2009
Skills
Leadership, Organization, Nursing, Nursing Care, Training, Problem Solving, Management, Nurturing, Cash Management, Health Education, Communication Skills, Community Health, Patience, Patient Safety, Patient Education, Direct Patient Care, Quality Patient Care, Patient Counseling, Empathy, Fast Learner, Close Attention to...
Education
University of Massachusetts Boston 2010 — 2013
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
Framingham State College 2008 — 2010
Level 3 Communications July 2012 - Present
Level 3 Communications June 2012 - Present
T-Mobile February 2004 - June 2012
T-Mobile February 2004 - June 2006
Skills
Customer Satisfaction, Microsoft Excel, Call Centers, Customer Service, Invoicing, Microsoft Office, Microsoft Word, PowerPoint, Time Management, Professional..., Event Planning, Analysis, Customer Experience, Training, Management, Telecommunications, Communication, Typing, Multi Tasking, Organization, Flexibility, Team Building, Financial Analysis, Team Leadership, At Multitasking, Business Process..., Data Analysis
Education
Penn Foster 2011 — 2012
Certification Wedding Coordinator, Wedding Planner
Front Range Community College 2003 — 2006
Nursing
Thornton High School 1997 — 2001
Diploma, All
ABB June 2013 - Present
T-Mobile June 2012 - June 2013
Florida Power & Light January 2000 - May 2012
NextEra Energy Resources 1995 - 2000
Florida Power & Light 1987 - 1995
Skills
Project Management, Troubleshooting, System Deployment, Smart Grid, PMP, Vendor Management, Telecommunications, Energy, Wireless, Integration, Electrical Engineering, Program Management, Network Design, Data Center, Cross-functional Team..., BOM creation, Site Development, Long-term Customer..., Optical Fiber, Ethernet, Project Delivery, Fiber Optics, VoIP, Engineering, IP, Managed Services, Networking, MPLS, Team Leadership, Transmission, SDH, Telephony, Network Architecture, Power Generation, Cellular Communications, Leadership, Management, DWDM, 3G, Computer Network..., Power Plants, WiMAX, LTE, CDMA, GSM, WAN, Information Technology, Cabling, Wireless Networking, UMTS
Education
Florida State University 1982 — 1986
BSEE, Electrical and Electronics Engineering
Alliance Data March 2015 - Present
Alliance Data June 2012 - March 2015
T-Mobile June 2005 - June 2012
T-Mobile May 2002 - June 2005
VoiceStream Wireless / T-Mobile February 2002 - May 2002
VoiceStream Wireless / T-Mobile November 2001 - February 2002
Qwest / US West November 1999 - June 2001
TeleTech 1999 - 1999
Dish Network March 1997 - March 1998
Skills
Microsoft Office, Performance Appraisal, Performance Management, Avaya, Real Time Monitoring, Customer Service..., Member of Toastmasters, Interview Preparation, Training Facilitation, Coaching, Performance Metrics, Training, Customer Service
Education
University of Colorado at Denver 1999 — 2000
Computer and Information Sciences, General
University of Northern Colorado 1998 — 1998
Computer Science
Front Range Community College 1996 — 1997
General Studies
Horizon High School 1992 — 1995
High School Diploma 1995
Dealertrack Technologies March 2015 - Present
Dealertrack Technologies April 2013 - February 2015
T-Mobile October 2012 - March 2013
US Airways May 2009 - September 2012
ABeam Consulting July 2005 - November 2008
T-Mobile June 2004 - July 2005
T-Mobile/VoiceStream February 1999 - June 2004
T-Mobile\Voicestream\Aerial Communications August 1998 - February 1999
Data Consultants, Inc. February 1997 - August 1998
System Concepts June 1989 - January 1997
Skills
Telecommunications, Call Center, Process Improvement, ITIL, System Deployment, Integration, Business Process..., Change Management, Windows 7, Active Directory, Call Centers, Testing, Software Documentation, Troubleshooting, Team Leadership, Help Desk Support, Windows Server, Technical Support, Windows, System Administration, Operating Systems, Wireless Networking, Servers, Switches, TCP/IP, Training, Management, Requirements Analysis, VPN, Visio, Networking, SharePoint, Cisco Technologies, Enterprise Software, Network Design, VMware, VoIP, Hardware, BMC Remedy, Unix, IT Management, Software Installation, DNS, IT Operations, Data Center, Computer Hardware, Disaster Recovery, IT Service Management, Security, XP
Education
Fort Hays State University 1985 — 1988
General Studies
Consultant January 2012 - Present
Lionel Job Music Management 2006 - 2011
T-mobile 2006 - 2009
Marden Harrison and Kreuter 2006 - 2007
Pro-Med Bookkeeping 2004 - 2006
Education
Fordham University 2002 — 2006
Bachelors of Science, Accounting, 3.1
Chase August 2013 - Present
Independant Musician June 2000 - Present
JPMorgan Chase December 2011 - August 2013
T-Mobile October 2010 - December 2011
Skills
Banking, Credit, Loans, Customer Service, Retail Banking, Sales, Technical Support
Education
Fresno City College 2006 — 2007
Buchanan High School 2001 — 2005
Diploma
Verizon Wireless December 2014 - Present
Verizon Wireless July 2014 - December 2014
Wells Fargo August 2013 - July 2014
T-Mobile November 2008 - June 2013
Sprint March 2007 - November 2008
The Athlete's Foot September 2005 - May 2006
Skills
Customer Service, Contract Management, Leadership, Determination, Team-oriented, Cash-handling, Problem Solving, Retention Management, Cellular Analysis, Dependent, Self-awareness, Strongly self-motivated, Energetic Leader, Business-minded, Mathematics, Great troubleshooting..., Tech-savvy, Enthusiast, Deposits, Critical Thinking, Time Management, Time & Attendance, Sales, Microsoft Office, Training, Customer Satisfaction, Management, PowerPoint, Call Centers, Retail
Education
ECPI University 2013 — 2015
Business Administration, Management and Operations
Francis Marion University 2005 — 2010
Marketing
Verizon Wireless 2011 - Present
Kuality Records Inc April 2010 - Present
Poetry Speaks Volumes March 2010 - Present
T-Mobile August 2009 - Present
B.O.S.S Magazine LLC January 2009 - Present
Afacta via Punany Poets June 2005 - Present
Poetry CIRCUIT 2000 - Present
Mental Penetrayshun Productionz April 1999 - Present
T-Mobile October 2007 - 2010
Punany poets 2005 - 2010
Skills
Social Networking, Networking, New Business Development, Creative Writing, Recruiting, Social Media, Sales, Research, Management, Event Planning, Wireless, Marketing Management, Social Media Marketing, Fundraising, Microsoft Excel, Strategic Planning, Cold Calling, Customer Service, Pre-sales, Training, Microsoft Office, Public Speaking
Education
Full Sail University 2011 — 2012
Masters Music Business, Music Business, Management
Full Sail University 2010 — 2012
Bachelors in Music Production & Engineering, Music Production
Fort Valley State University 1999 — 2001
English, English
American Intercontinental University
Bachelor of Science, Business Management & Criminal Justice
T-Mobile July 2015 - Present
Sprint by Archtelcom April 2013 - June 2015
RadioShack May 2009 - March 2013
Opitel / Claro Dominicana May 2002 - January 2007
Skills
Store Management, Loss Prevention, Visual Merchandising, Retail, Store Operations, Retail Sales, Profit, Inventory Management, Inventory Control, Sales, Driving Results, Planograms, Shrinkage, Customer Service, Cashiering, Customer Experience, Hiring, Time Management, Customer Retention, Multi-Unit Management, Direct Sales, Recruiting, Team Leadership, Training, Associate Development, Coaching, Management, Microsoft Office, Telecommunications, Sales Operations, Customer Satisfaction, Team Building, Wireless, Sales Management
Education
Framingham State College 2013 — 2015
Business/Commerce, General
Universidad Catolica de Santo Domingo 2000 — 2006
Business Administration and Management, General
Independent Product Manager and Consultant May 2012 - Present
Team Beachbody Coach August 2008 - July 2014
Verizon Wireless August 2012 - May 2014
myWinningFactor 2013 - 2013
myWinningFactor 2013 - 2013
myWinningFactor 2013 - 2013
T-Mobile March 2005 - August 2012
Skills
Sales, Time Management, Direct Sales, Cold Calling, Wireless, Solution Selling, Customer Retention, M2M, Sales Process, Telecommunications, Sales Operations, Quotas, Account Management, Salesforce.com, Sales Presentations, Training, Building Relationships, Relationship Building
Education
Fresno City College 1999 — 2007
Associate of Arts (A.A.), Speech Communication and Rhetoric, 3.4
T-Mobile December 2010 - Present
T-Mobile, USA 2006 - December 2010
T-Mobile May 2001 - January 2006
Protection One April 1998 - May 2001
Via Christi Health November 1997 - April 1998
Via Christi Health June 1996 - November 1997
Via Christi Health August 1978 - June 1996
Skills
High Performance Teams, Cross-functional Team..., 360 Feedback, Employee Relations, Performance Management, Workforce Planning, Coaching, Recruiting, New Hire Orientations, Talent Management, Call Centers, Human Resources, Management, Leadership Development, Employee Engagement, Leadership, HRIS, Management Development, Onboarding, Talent Acquisition, Change Management, Training, Succession Planning, Project Planning, Deferred Compensation, Team Management, Strategic Planning, Personnel Management, Benefits Administration, Employee Benefits, Temporary Placement, HR Consulting, Payroll, HR Policies, FMLA, Program Management, Applicant Tracking..., College Recruiting, Labor Relations, Employee Training, Interviews, Compensation & Benefit, Organizational..., Taleo, Hiring, Organizational Design, Organizational..., Employer Branding, Strategic HR, Career Development
Education
Friends University 1996 — 1998
Masters Degree HRD/OD, Human Resources
Friends University Wichita, Kansas 1990 — 1991
Bachelor Degree of Science, Human Resources Management, Human Resources
Wichita State University, Wichita, Kansas 1976 — 1978
Associate Degree of Science, Respiratory Therapy, Health Science
Kaiserslautern American High School
T-Mobile January 2012 - Present
Applebee's February 2007 - February 2012
Oklahoma Christian University August 2008 - May 2010
Skills
Call Centers, Customer Experience, Telecommunications, Customer Satisfaction, Customer Retention, Wireless, Troubleshooting, Customer Service, Team Leadership, Mobile Devices
Education
Friends University 2010 — 2012
Oklahoma Christian University 2008 — 2010
Verizon Wireless November 2014 - Present
Wagoner Construction 2012 - Present
Bosley Cattle Co. May 2006 - Present
T-Mobile October 2013 - November 2014
Skills
Sales, Microsoft Office, Customer Service, Microsoft Excel, Project Planning, New Business Development, Sales Management, Management, Negotiation
Education
Fort Hays State University 2009 — 2013
Business Management B.B.A, Business Administration and Management, General, Senior
T-Mobile June 2011 - Present
J.D. Power and Associates June 2004 - May 2009
Market Metrix 2009 - 2009
2004 - 2006 2004 - 2006
Warner, Time Warner Cable 2002 - 2003
STS Consulting January 2000 - January 2002
Motorcar Parts of America, Inc January 1996 - January 2000
Eisner & Company, LLP January 1993 - January 1996
Skills
Business Development, Competitive Analysis, Strategy, Analytics, CRM, Market Research, Start-ups, Management, Leadership, Sales Operations, Process Improvement, Strategic Planning, Digital Marketing, Marketing Research, Training
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2002 — 2004
MBA, Finance and Marketing
Franklin & Marshall College 1990 — 1992
BA, Accounting
University of Bombay 1985 — 1990
B.A, Finance and Marketing
Bombay Scottish 1975 — 1985
Bachelor of Commerce (B.Com.), Accounting and Finance
Paychex May 2014 - Present
Paychex November 2010 - May 2014
T-Mobile October 2009 - October 2010
Deltacom October 2006 - October 2009
Winston Salem Warthogs January 2005 - October 2006
Florida State University 2003 - 2004
Skills
Cold Calling, Salesforce.com, Sales Process, Account Management, New Business Development, Solution Selling, Direct Sales, Sales Management, Recruiting, Sales, SaaS, B2B, Payroll, Human Resources, Customer Service, Telecommunications, Strategic Planning, Lead Generation, Team Building, C-Level Sales
Education
Webster University - George Herbert Walker School of Business 2013 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Florida State University 2000 — 2004
Bachelor of Science (B.S.), Sport Management
Fort Lauderdale High School 1997 — 2000
Google April 2012 - Present
Meraki December 2011 - March 2012
Google January 2011 - December 2011
T-Mobile January 2007 - January 2011
Comsys Staffing June 2006 - January 2007
Peet's Coffee & Tea 1998 - 2006
Skills
Full-cycle Recruiting, Sourcing, Closing, Talent Acquisition, Talent Assessment, Interviewing, Direct Sourcing, Screening, Hiring, Internet Recruiting, Applicant Tracking..., Sales Recruitment, Candidate Screening, Direct Recruiting, Recruiting, SDLC, Talent Management, Interviews, Employee Relations, Screening Resumes, Onboarding, Leadership, Training, Sales, Human Resources, Management, Technical Recruiting, Networking, College Recruiting, Temporary Placement
Education
Foothill College 1996 — 1998
AA
T-Mobile October 2012 - Present
T-Mobile November 2004 - October 2012
Farmers Insurance Group of Companies January 1996 - December 2002
Skills
Leadership, Customer Satisfaction, Sales, Management, Training, New Business Development, Customer Service, Call Center, Customer Retention, Insurance, Coaching, Customer Experience, Time Management, Professional..., Workshop Facilitation, Call Centers, Sales Management, Direct Sales, Retail, Team Leadership, Employee Training, Leadership Development, Performance Management, Telecommunications, Recruiting, Team Building, Sales Operations, Account Management, Cold Calling, Vendor Management
Education
Friends University 2004 — 2005
BS, Organizational Management Leadership
Mimi Home Solutions April 2013 - Present
RioVida Networks March 2012 - March 2013
Helio April 2007 - June 2008
Apple Retail December 2006 - April 2007
The Mac Store September 2004 - April 2005
T-Mobile April 2004 - July 2004
Skills
Music Production, Music, Music Industry, Entertainment, Recording, Songwriting, Studio Recording, Social Media, Sound, Photoshop, Production Managment, Video Production, Live Sound, Event Planning, Tour Management, Music Publishing, Sound Design, Festivals
Education
Foothill College 2006 — 2009
Music Business
Southridge High School, Palo Alto High School 2000 — 2004
Cinematography and Film/Video Production
Scentsy June 2014 - Present
Linda Horton State Farm July 2012 - July 2014
Mark Johnston State Farm Agency July 2011 - January 2012
T-Mobile November 2007 - July 2011
Wamart February 2002 - July 2006
Skills
Call Center, Insurance, Customer Service, Time Management, Health Insurance, Microsoft Office, Recruiting, Coaching, Customer Satisfaction, Sales Management, Small Business, Customer Retention, Customer Experience, Negotiation, Leadership Development, Data Entry, Troubleshooting, Workforce Management, Outlook, Escalation, Training, Call Centers, Leadership
Education
Kansas City College Of Legal Studies 2001 — 2002
AAS, Paralegal
Fort Hays State University 1997 — 1999
general
San Joaquin Valley College June 2014 - Present
San Joaquin Valley College March 2011 - June 2014
Rhonda's Fitness February 2010 - May 2010
T-Mobile October 2006 - May 2009
Starbucks Coffee Company July 2006 - October 2006
Skills
Multi-line Phone, Phone Etiquette, Teamwork, Training, Administrative..., Coaching, Social Media, First Aid, Administration, Leadership, Appointment Scheduling, 10 Key, Sales, Team Building, Medical Terminology, Customer Satisfaction, Social Networking, Customer Service
Education
San Joaquin Valley College-Fresno 2012 — 2014
Associate of Science (A.S.), Pharmacy Technician/Assistant
Pinnacle Career Institute 2009 — 2011
AOS, Personal Trainer
Fresno City College Technical Institute 2010 — 2010
Certificate of Comletion, Physical Therapy Aid
Fresno City College 1994 — 1997
Graphic Design/ Physical Education
T-Mobile July 2005 - Present
One Communications March 2002 - July 2005
AT&T September 2000 - March 2002
Aerial Communications 1996 - 2000
Education
Franklin University 1999 — 2011
AS, Computer Science
Essex Property Trust October 2013 - Present
Aptos High School 2000 - Present
Pacific Collegiate School June 2010 - January 2014
T-Mobile January 2008 - January 2010
Nokia Mobile Phones/Marketsource LLC July 1998 - July 2008
LACAR Industries January 1993 - January 1997
Skills
Direct Sales, Start-ups, Coaching, Business Development, Team Building, Selling, Management, Strategy, B2B, Leadership, Building Relationships, Sales Process, Sales, Recruiting, Strategic Planning, Solution Selling, Training, Team Management, Team Leadership, Customer Service, Wireless, Account Management, Event Management, CRM, Sales Management, Marketing, Negotiation, Strategic Partnerships, E-commerce, Leadership Development, Relationship Building
Education
San Jose State University 1991 — 1994
Business Administration
Foothill College 1987 — 1990
General Ed
Monterey Bay Academy
US Navy May 2014 - Present
ECS Tuning Inc June 2012 - November 2013
AT&T Mobility June 2011 - June 2012
T-Mobile June 2010 - June 2011
AT&T Mobility November 2008 - May 2010
Skills
Wireless, Quotas, Telecommunications, Cellular Communications, Direct Sales, Long Distance, Mobile Devices, Solution Selling, Customer Satisfaction, T1, M2M, UMTS, Cold Calling, Mobile Technology, Customer Retention, Sales, Customer Experience, Account Management, Retail Sales, Sales Process, Marketing Strategy, Customer Service, Managed Services, B2B, Product Marketing, Mobile Communications, Building Relationships, Microsoft Office, Solutions Marketing, Brand Loyalty, Customer Engagement
Education
University of New Hampshire 2008 — 2011
Bachelor of Science (B.S.), Biology, General
Merrimack College 2007 — 2008
Biology, General
Franklin Pierce College 2006 — 2007
Biology, General
Protection One March 2012 - Present
T-Mobile February 2010 - November 2011
T-Mobile June 2008 - February 2010
T-Mobile June 2004 - June 2008
T-Mobile October 2000 - June 2004
Army National Guard June 1995 - June 2003
Skills
Six Sigma, Microsoft Office, Business Analysis, SAP, SQL, Sales Management, Inbound Marketing, Telecommunications, Marketing, Sales, Coaching, Life Coaching, Interviewing Skills, Recruiting, Business Objects, Impact 360, Performance Management, Customer Satisfaction, Customer Service, Call Centers, Team Leadership, Leadership, Account Management, Customer Experience, Customer Retention, Direct Sales, Human Resources, Management, Leadership Development, Process Improvement, Sales Process, Strategic Planning, Team Building, Training, Troubleshooting, New Business Development, Strategy, Employee Training, Sales Operations, Cross-functional Team..., Salesforce.com, Solution Selling, Vendor Management, Cold Calling, Security, Wireless, Operations Management, Sales Presentations, B2B, CRM
Education
Friends University 2004 — 2006
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management
Garden City Community College 1997 — 2000
Associate of Science (A.S.), General Studies
Bank of America September 2015 - Present
Bank of America July 2013 - Present
AT&T Mobility October 2009 - July 2013
T-Mobile April 2007 - October 2009
Delta Sigma Theta Sorority, Inc. September 2008 - June 2009
The Ohio State University September 2004 - January 2007
Kroger June 2000 - January 2007
African American Heritage Festival September 2005 - May 2006
African American Heritage Festival September 2004 - May 2005
Skills
Public Speaking, Public Relations, Time Management, Customer Service, Sales, Fundraising, Leadership Development, Recruiting
Education
Franklin University 2014 — 2015
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
The Ohio State University
Bachelor of Science, Nutrition
T-Mobile August 2011 - Present
T-Mobile February 2011 - August 2011
T-Mobile February 2006 - February 2011
T-Mobile November 2005 - February 2006
International Cold Storage January 2001 - November 2005
Apex Engineering January 2000 - January 2001
Commercial Interiors and Lodging Supply 1996 - 1999
Skills
Performance Management, Onboarding, Workforce Planning, Employee Relations, Talent Management, Coaching, Talent Acquisition, Organizational..., Human Resources, HRIS, Leadership, Succession Planning, HR Policies, Deferred Compensation, Employee Engagement, Leadership Development, Personnel Management, Employee Benefits, Conflict Resolution, Employee Training, Recruiting, Applicant Tracking..., Training, Change Management, Career Development, Organizational..., FMLA, Labor Relations, Benefits Administration, Employment Law, New Hire Orientations, Interviews, Job Descriptions, Compensation & Benefit, Hiring, College Recruiting, Employer Branding, HR Consulting, Organizational Design, Training Delivery, Sourcing, Performance Appraisal, Temporary Placement, Technical Recruiting, PeopleSoft, Taleo, Management Development, Employee Recognition, Job Analysis, Strategic HR
Education
Friends University 2000 — 2002
Business
Southwestern College
Masters, Leadership
T-Mobile September 2014 - Present
The Home Depot May 2013 - August 2014
SunTrust Bank November 2009 - April 2013
SunTrust Bank November 2007 - November 2009
SunTrust Bank November 2004 - November 2007
IBM - Computer Generated Solutions April 2004 - November 2004
Accenture August 2003 - November 2003
Fort Valley State University January 2001 - May 2001
Fort Valley State University January 1997 - September 2000
Skills
JavaScript, SDLC, SQL, Troubleshooting, Business Requirements, Requirements Gathering, SharePoint, Help Desk Support, Business Analysis, Change Management, Banking, Management, Wealth Management, Disaster Recovery, Testing, Project Management, Software Development, Databases, Software Documentation, Quality Assurance, ERP, Analysis, User Acceptance Testing, Visio, Requirements Analysis, Servers, Technical Support, Networking, Vendor Management, Training, Information Technology, Project Planning, Access, Integration, System Deployment, Business Process, Business Process..., Systems Analysis, Software Project..., Business Intelligence, PMP, Call Centers, IT Strategy, IT Management, ITIL, Process Improvement
Education
Fort Valley State University
B.S., Computer Science
Peach County High School
T-Mobile January 2015 - Present
WesTower Communications March 2013 - January 2015
Army National Guard November 2007 - November 2013
The Greene Turtle June 2010 - February 2013
FREDERICK MEMORIAL HEALTHCARE SYSTEMS December 2008 - August 2009
US Army June 2004 - December 2007
Skills
Cpr Certified, First Aid, Leadership, AED, Emergency Management, Supervisory Skills, Training, Microsoft Word, PowerPoint, Teamwork, Military, Wireless, Team Leadership, Troubleshooting, Cellular Communications, Fiber Optics, Microwave, LTE, Microsoft Office, GSM, Telecommunications, CDMA, UMTS, Military Training, Team Building
Education
Frederick Community College 2009 — 2015
Associate of Science (A.S.), Registered Nursing/Registered Nurse
RingCentral January 2013 - April 2015
All Copy Products 2011 - February 2013
Alltel Wireless 2009 - 2011
ServiceMagic October 2006 - June 2009
Marketsource 2007 - 2008
T-Mobile January 2005 - January 2006
Qwest August 2000 - January 2003
Skills
Hiring, Consultative Selling, Solution Selling, Cold Calling, B2B, Selling, Sales, Recruiting, Account Management, Salesforce.com, Sales Management, Sales Process, Direct Sales, New Business Development, Management, Sales Operations, Call Centers, Sales Presentations, Online Marketing, Lead Generation, Business Intelligence, Customer Service, Wireless, Leadership, Customer Retention, Business Development, Webinars
Education
Fort Lewis College 1995 — 2000
Political Science, business, history
Littleton High School 1992 — 1995
General Bronco Burger Degree
Destination Maternity Corporation March 2012 - Present
T-Mobile October 2010 - March 2012
The Children's Place March 2004 - October 2010
Gap Inc. July 1991 - March 2004
Education
Florida State University
BS
Fitness Evolution Fresno, Ca March 2015 - Present
Blast Fitness June 2012 - Present
T-Mobile November 2011 - June 2012
Skills
Customer Service, Fitness, Personal Training, Nutrition, Leadership, Coaching, Public Speaking, Wellness, Team Building, Fitness Training, Sales, Training, Strength Training, Sales Management, Lifestyle, Weight Training, Wellness Coaching
Education
The University of New Mexico 2009 — 2010
Pending, Sports Medicine Residency Program
Fresno City College 2007 — 2009
Associate's degree, Sports Medicine Residency Program
Packt Publishing September 2015 - Present
Aras Corporation August 2015 - Present
Living In The Cloud LLC August 2013 - Present
University of Massachusetts February 2014 - May 2015
Verizon Wireless September 2012 - August 2013
T-Mobile July 2008 - July 2012
4G Wireless - Verizon Wireless October 2007 - March 2008
Sprint Nextel November 2003 - June 2007
Skills
Web Development, Sales, Photoshop, JavaScript, HTML5, CSS, Sales Management, Visual Studio, ASP.NET, Adobe Creative Suite, Mobile Technology, Mobile Devices, Direct Sales, Microsoft Office, ZBrush, Dreamweaver, Wireless, Soccer, Retail, Tennis, Competitive Analysis, Marketing Strategy, After Effects, Solution Selling, 3D graphics, Game Development, Music Production, Android Development, iOS, Basketball, Ableton Live, Microsoft Office 2010, Pinnacle Studio, Computer Science, Windows 7, Windows Phone, Maya, Illustrator, Muse, Flash Professional, Flash Builder, Web Design, Cloud Computing, C++, C#, Unity3D, Logic Pro, AngularJS
Education
UMass Dartmouth 2013 — 2015
MIS, CIS, Computer Programming, Quantitative and Qualitative Business Analysis.
Folsom Lake College 2007 — 2012
Associates Degree, Business
Folsom Lake College 2007 — 2012
Associates degree, Arts/Behavioral Sciences
Fordham University September 2012 - May 2015
T-Mobile September 2014 - March 2015
Columbia County Public Defender's Office June 2014 - August 2014
Columbia County Department of Social Services June 2013 - August 2013
COLUMBIA COUNTY SHERIFFS June 2012 - August 2012
Taconic Hills Aquatic Center January 2011 - August 2012
Skills
Workplace Safety, Work Ethic, Respect, Highly responsible, Efficent, Dedication to work, Community Service, Team-oriented, Lifeguarding, Academic Tutoring, Childcare, Volunteering, Leadership, Public Speaking, Teamwork, Microsoft Office, Microsoft Word
Education
Fordham University 2012 — 2016
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Taconic Hills High School 2008 — 2012
T-Mobile November 2012 - Present
Best Buy November 1999 - March 2013
Skills
Big Box, Customer Satisfaction, Driving Results, Loss Prevention, Merchandising, Profit, Retail, Retail Sales, Store Management, Store Operations, Visual Merchandising, Planograms, Customer Experience, Inventory Control, P
Education
Friends University 1999 — 2000
Maize High School
New York Presbyterian Hospital January 2014 - Present
New York Presbyterian Hospital November 2012 - January 2014
Public Health Solutions September 2010 - November 2012
T-Mobile July 2008 - September 2010
AT&T July 2007 - April 2008
Staples January 2006 - July 2007
Skills
Social Services, Youth Development, Program Development, Non-profits, Community Outreach, Grant Writing, Grants, Fundraising, Interventions, Data Entry, Public Speaking, Outlook, Customer Service, Nonprofits, Microsoft Word, PowerPoint, Microsoft Excel, Social Media
Education
Fordham University 2006 — 2010
Bachelor of Arts (BA), Sociology
T-Mobile September 2012 - Present
T-Mobile July 2009 - August 2012
T-Mobile December 2007 - July 2009
T-Mobile October 2006 - December 2007
T-Mobile May 2004 - October 2006
T-Mobile April 2003 - May 2004
Skills
Call Center, Wireless, Direct Sales, Cellular Communications, Telecommunications, Indirect Channel Sales, Account Management, Mobile Devices, Sales Operations, Microsoft Excel, Microsoft Word, Retail Sales, Instructor-led Training, Training Delivery, Policy Analysis, National Accounts, Outside Sales, Vendor Management, Customer Service, Customer Acquisition, Call Centers, Coaching, Customer Experience, Customer Retention, Leadership, Customer Satisfaction, Merchandising, Process Improvement, Retail, Sales, Training
Education
Friends University 2001 — 2003
General Studies
Ross Stores, Inc. May 2012 - Present
Starbucks December 2010 - May 2012
Target June 2007 - December 2009
T-Mobile October 2002 - August 2007
Skills
Talent Management, Customer Service, Organizational..., Change Management, Process Analysis, Succession Planning, Performance Management, Organizational..., Onboarding, Customer Satisfaction, Retail, Coaching, New Store Openings, New Market Growth, Conflict Management, Business Process..., Business Planning, Process Improvement, Inventory Management, Merchandising, Recruiting, Loss Prevention, Store Management, Management, Training, Hiring, P&L Management, Leadership, Big Box, Driving Results, Employee Training, Store Operations, P&L, Multi-unit, Multi-Unit, Team Building, Visual Merchandising, Inventory Control
Education
Fort Hays State University 2008 — 2010
MBA, Business Administration
Wichita State University 2005 — 2007
BBA, Marketing/Management
BlackHawk Industrial 2015 - Present
Wide Eyed Concepts September 2012 - December 2014
T-Mobile 2007 - 2012
Office Depot 2004 - 2007
Skills
Search Engine Ranking, Marketing, Marketing Strategy, Social Media Marketing, Digital Marketing, Lead Generation, Workforce Management, Coaching, Customer Service
Education
Fort Hays State University 2003 — 2004
Computer and Information Systems Security/Information Assurance
Maize High school
Friends University February 2014 - Present
Boeing July 2008 - February 2014
T-Mobile January 2008 - July 2008
Via Christi Health July 2007 - December 2007
Walgreens February 2007 - July 2007
Dillards November 2003 - August 2005
Skills
Aircraft, Avionics, Flight Test, Systems Engineering, Security Clearance, Project Coordination, Cross-functional Team..., Operations Management, Composites, Project Planning, Data Analysis, Change Management, Operational Planning, Strategic Communications, Customer Engagement, Customer Support, Management, Program Management, Engineering Management, Aircraft Maintenance, Process Improvement, Aerospace, Testing, Aviation, Aircraft Configuration..., Briefing, Asset Management, Data Tracking, Large Systems..., Wellness Coaching, Educational Consulting, DoD, Team Leadership, Customer Service, Airworthiness, Leadership, Earned Value Management, Military, Engineering, Lean Manufacturing, Public Speaking, Strategic Planning, Continuous Improvement, Integration, Project Management, Coaching
Education
Friends University 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Wichita State University 2005 — 2007
Bachelor of Arts (B.A.), Organizational Communication, General
Tyler Physicians April 2012 - Present
T-Mobile February 2005 - February 2011
US Army October 2002 - July 2004
Skills
EMR, Medical Terminology, Medical Records, Medical Billing, Medical Coding, Healthcare Information..., HIPAA, Data Entry, Healthcare, EHR, Cpr Certified, Hospitals, Leadership, Software Documentation, Customer Satisfaction, Training, Healthcare Management, Health Information..., Team Leadership, Epic Systems, CPT, Performance Management, Team Building
Education
Friends University 2015 — 2016
Master's degree, Health/Health Care Administration/Management
Friends University 2013 — 2014
Bachelor's degree, Organizational Management and Leadership
Hutchinson Community College 2011 — 2013
Associate's degree, Health Information/Medical Records Technology/Technician
Academy of Health Sciences Fort Sam Houston, TX 2002 — 2003
Radiology Technologist, Radiology Imaging
Marinello Schools of Beauty August 2011 - August 2014
Saks Fifth Avenue July 2009 - August 2010
Barneys New York January 2007 - July 2009
Charlie Palmer Group May 2008 - August 2008
Gap Inc./Banana Republic May 2006 - December 2006
Starbucks Coffee Company March 2006 - May 2006
Cingular July 2005 - January 2006
T-Mobile November 2003 - June 2005
Elephant Bar Restaurant July 2002 - May 2003
Belmont Country Club July 2001 - July 2002
Skills
Customer Service, Event Planning, Microsoft Word, Facebook, Microsoft Office, Visual Merchandising, Call Centers, Staff Development, Leadership, Outlook, Public Speaking, Project Planning, Teaching, Event Management, Nonprofits, Coaching, Sales, Microsoft Excel, Social Media Marketing, Accounts Payable, Operations Management, Data Entry, Higher Education, Human Resources, PowerPoint, Training, Community Outreach, Social Media, Research, CRM, Teamwork, Fundraising, Student Financial Aid, Student Affairs, Leadership Development, Social Networking, Team Building, Career Development, Marketing, Career Counseling
Education
Fresno City College
Communication, General
Orange Coast College
T-Mobile April 2013 - Present
Neopost November 2010 - April 2013
TGI Office Automation July 2008 - October 2010
Brentler Inc. June 2006 - May 2008
Skills
Sales Operations, Sales, Marketing, Customer Service, Microsoft Excel, Real Estate, Advertising, Time Management, Sales Presentations, Leases, Cold Calling, Direct Sales, Sales Process, Solution Selling, Account Management, New Business Development, Business Development, Business Process...
Education
Fordham University
Bachelor of Science, Business Administration; Management
T-Mobile May 2015 - Present
T-Mobile January 2015 - Present
T-Mobile February 2014 - Present
T-Mobile June 2012 - January 2014
T-Mobile USA February 2011 - June 2012
T-Mobile USA April 2010 - January 2011
T-Mobile USA April 2003 - March 2010
Grupo Textil Inc April 2002 - March 2003
Conversent Communications April 2000 - April 2002
Teleglobe Business Solutions January 1999 - April 2000
Skills
Sales, Contract Negotiation, Selling, Wireless, Managed Services, Solution Selling, Mobile Devices, Direct Sales, Telecommunications, MPLS, Cold Calling, Unified Communications, VoIP, Sales Process, Strategic Partnerships
Education
Fordham University 1994 — 1998
BA, Economics and Communications
Saint Anthony's High School 1990 — 1994
New York State Regents Diploma, Core Studies
Pierce Education Properties January 2015 - Present
T-Mobile December 2014 - February 2015
Forest Laboratories April 2014 - November 2014
Verizon Wireless October 2011 - April 2014
Verizon Wireless November 2008 - October 2011
University of Northwestern Ohio April 2006 - November 2008
Skills
Direct Sales, Solution Selling, Sales Process, Account Management, Customer Retention, Wireless, Marketing Communications, Cold Calling, Salesforce.com, Selling, Customer Satisfaction, Telecommunications, Sales Operations, B2B, Sales Presentations, Mobile Devices, Managed Services, Strategic Partnerships, Sales
Education
Franklin University 2010 — 2011
Master of Science, Communication and Marketing
University of Northwestern Ohio 2008 — 2009
Bachelor of Science, Marketing
University of Northwestern Ohio 2005 — 2007
Bachelor of Science, Business Administration
T-Mobile May 2014 - August 2014
reNew Jersey Stronger July 2013 - May 2014
The Barat Foundation May 2012 - November 2012
TD Bank N.A. August 2010 - November 2011
Skills
Notary Public, Access, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Sales, Management, Nonprofits, Customer Service, Finance, Banking, Research, Retail, Policy, Public Speaking, Social Media, Leadership, Time Management, Event Planning, Strategic Planning, Customer Service...
Education
Fordham University - Graduate School of Business Administration 2013 — 2015
Master of Science (MS), Investor Relations
Rutgers, The State University of New Jersey - Rutgers Business School 2013 — 2015
Master of Science (MS), Accountancy in Governmental Accounting
Rutgers, The State University of New Jersey-New Brunswick 2010 — 2012
Bachelors Degree, African-American/Black Studies, Business and Environmental Economics, Entrepreneurship
Raritan Valley Community College 2009 — 2011
Associates of Applied Science, Accounting
Raritan Valley Community College 2008 — 2010
Associates of Applied Science, Business Administration and Management, General
EMHS July 2014 - Present
T-Mobile April 2013 - July 2014
T-Mobile August 2008 - April 2013
T-Mobile November 2005 - August 2008
MBNA America July 1999 - November 2005
Kennebec Sanitary Treatment July 1991 - February 1999
Chameleon Production Inc April 1993 - June 1996
Skills
People Management, Customer Experience, Call Center, Telecommunications, Customer Satisfaction, Coaching, Workforce Management, Team Management, Customer Service, Motivational Speaking, Strategic Leadership, Values-based Leadership, Banking, Loan Officers, Reading People, Recruiting, Customer Retention, Call Centers, Sales, Management, Team Leadership, Credit Cards, Performance Management, Contact Centers, Vendor Management, BPO, Avaya, Telemarketing, Outsourcing, Leadership Development, Training, Employee Training, Talent Acquisition, Hiring, Team Building, Interviews, Employee Relations, Mobile Devices, Temporary Placement, Human Resources, Sourcing
Education
Franklin Pierce College 1989 — 1992
Business/Marketing
ProCom Consulting, LLC June 2015 - Present
L-3 Communications / Engility Corporation September 2011 - April 2015
Blackbaud (through Modis) January 2011 - July 2011
T-Mobile 2009 - September 2010
AT&T Mobility October 2007 - January 2009
Alltel Wireless June 2006 - October 2007
BellSouth June 2005 - June 2006
Accenture / BellSouth November 2004 - May 2005
Andersen Consulting 1990 - 1994
Education
Florida State University - College of Business 1988 — 1990
M.B.A, Information Technology
Florida State University 1985 — 1987
B.S., PHYSICS
Stetson University 1983 — 1985
PHYSICS
Fifth Third Bank June 2015 - Present
JEFF SCHMITT AUTO GROUP October 2013 - February 2014
T-Mobile November 2012 - November 2013
Trade Home Shoes July 2012 - November 2012
College Baseball April 2009 - June 2012
DICK'S Sporting Goods September 2008 - April 2009
American Carpet Masters November 2007 - September 2008
Skills
Management, Marketing, Finance, Business, Sales, Customer Service, Sports, Facilities Management
Education
Franklin University 2012 — 2014
Bachelor of Science (B.S.), Business Administration and Management, General
Lindsey Wilson College 2011 — 2012
N/A, Parks, Recreation and Leisure Facilities Management
Sinclair Community College 2008 — 2011
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
T-Mobile October 2012 - Present
AT&T 2009 - 2012
Darden Restaurants May 2007 - March 2011
Skills
Customer Service, Wireless, Sales, Microsoft Office, Telecommunications, Time Management, Multi Tasking
Education
Florida State University 2002 — 2006
Bachelor of Applied Science (B.A.Sc.), Sociology
Cox Communications April 2012 - Present
York/Source One August 2011 - January 2012
Source One Distribution April 2011 - October 2011
T-Mobile May 2007 - April 2011
Protection One May 2000 - May 2007
TMobile May 2000 - May 2007
Skills
Clerical Duties, Computer Literate, Customer Relations, Data Entry, Call Center, Troubleshooting, Invoicing, Purchasing, Management, Administrative..., Office Management, SAP, Outlook, Customer Satisfaction, Time Management, Microsoft Office, Microsoft Word, Microsoft Excel, Training, Inventory Management, Recruiting, Employee Relations, Team Building
Education
Friends University 2010 — 2012
Bachelors, Psychology
Friends University 2008 — 2012
Bachelors, Psychology
T-Mobile February 2013 - Present
T-Mobile November 2010 - February 2013
Bend Chamber Of Commerce June 2008 - September 2012
Customized Janitorial Services March 2009 - January 2012
Express Employment Professionals March 2006 - November 2010
Remedy Intelligent Staffing October 2001 - February 2006
US Army November 1995 - October 1998
Skills
Contract Negotiation, Teamwork, Employee Relations, Team Building, Leadership, Coaching, Applicant Tracking..., Human Resources, Customer Service, Sourcing, Recruiting, Strategic Planning, Customer Retention, Sales Management, Screening, Healthcare, Sales, Training, Technical Recruiting, Retail, Hiring, Time Management, Performance Management, College Recruiting, Strategy, Interviews, Talent Acquisition, Management, Onboarding, Cold Calling
Education
Fresno City College 2005 — 2006
None, Business
Vallivue High School 1989 — 1994
GE Healthcare September 2015 - Present
Time Warner Cable Business Class July 2012 - September 2015
T-Mobile May 2011 - June 2012
T-Mobile USA April 2010 - May 2011
T-Mobile September 2007 - April 2010
SunCom Wireless 2005 - 2007
SunCom Wireless 2003 - 2005
Carbis April 2002 - July 2003
Skills
Sales Operations, Sales Management, Forecasting, Leadership, Business Development, Account Management, Strategic Negotiations, Customer Retention, Operating Budgets, Strategic Partnerships, Wireless, Strategy, CRM, Solution Selling, Sales, Customer Satisfaction, B2B, Management, Salesforce.com, Call Centers, Motivation, Contact Center...
Education
Francis Marion University
Bachelor of Science (B.S.), Political Science
Francis Marion University
Bachelor of Science (B.S.), Political Science and Government
TravelClick March 2010 - Present
Amdocs December 2008 - February 2010
T-Mobile December 2007 - 2008
Swingvote, LLC 2006 - 2007
Manhattan Associates 2003 - 2006
Skills
SQL, Microsoft SQL Server, SDLC, Data Warehousing, Perl, Oracle, Databases, Unix, Software Documentation, Software Development, Performance Tuning, Oracle RAC, Business Intelligence, Linux, PL/SQL, JavaScript
Education
Florida State University
Black & Veatch July 2013 - Present
Solon Gershman, Inc. June 2012 - May 2013
Solon Gershman Inc. November 2011 - June 2012
Coldwell Banker Commercial CRA LLC January 2011 - November 2011
Coldwell Banker Commercial CRA LLC May 2006 - November 2011
Crown Castle USA September 2005 - February 2006
Crown Castle USA June 2004 - September 2005
Crown Castle USA February 2003 - June 2004
T-Mobile May 2000 - November 2001
Skills
Real Estate, Leases, Property Management, Brokerage, Corporate Real Estate, Commercial Real Estate, Facilities Management, Disposition, Real Estate Transactions, Location Intelligence, Lease Administration, Relocation, Investment Properties, Negotiation, Financial Analysis, Asset Management, Customer Service, Mergers & Acquisitions, Investments, Marketing, Portfolio Management, Leadership, Landlords, Property, Real Estate Development, Tenant, Finance, Telecommunications, Site Selection, Telecommunications..., Contract Negotiation, Administration, Budgeting, Customer Relations, Strategic Planning, Contract Negotiations, Site Acquisition, Telecommunication..., Social Media Marketing, Budgets
Education
Fontbonne University 2002 — 2003
MBA
Fontbonne University 1997 — 1999
Bachelors, Business Administration
Keller Graduate School of Management of DeVry University
MPM, Project Management
Zayo Enterprise Networks September 2014 - Present
State Telecom April 2014 - Present
Westwood College March 2014 - Present
T-Mobile August 2012 - March 2014
Michael Baker Corporation August 2009 - August 2012
Skills
Construction, Construction Management, Concrete, Civil Engineering, Contractors, Highways, Road, Subcontracting, Inspection, Contract Management, Project Estimation, Value Engineering, Pre-construction, Primavera P6, LEED AP, Change Orders, Renovation, Water, Carpentry, Telecommunications..., Cellular Communications, Custom Homes, Project Management, Public Speaking
Education
Westwood College- Calumet City, Il 2007 — 2009
Construction Management, Construction Management, 4.2
Florida State University 1981 — 1983
Associate of Arts and Sciences (A.A.S.), Mechanical Drafting and Mechanical Drafting CAD/CADD
T-Mobile May 2005 - Present
T-Mobile May 2006 - October 2007
Wireless Outlet, Inc August 2003 - February 2005
Education
Francis Marion University 1998 — 2003
T-Mobile
Skills
Business Case, Telecommunications, Forecasting
Education
Eastern District High School
Fordham Gabelli School of Business
T-Mobile November 1999 - Present
Pacific Sunwear August 1999 - December 2002
UDS Total September 1997 - August 1999
Education
Friends University 2007 — 2008
Longview Community College 1997 — 2007
University of Missouri-Kansas City 1995 — 1996
Graphic Design
NGCDF Member March 2012 - Present
T-Mobile 2006 - April 2013
Verizon Wireless August 2000 - July 2006
Skills
Public Speaking, Event Planning, Customer Retention, Call Center, Customer Service, Leadership, Microsoft Office, Leadership Development, Sales, Customer Satisfaction, Direct Sales, Training, Team Building, Coaching, Retail, Contract Negotiation, Negotiation, Sales Management, Process Improvement, Budgets, Program Management, Human Resources, Management, Recruiting, Organizational..., Networking, Call Centers
Education
Coker College 1996 — 1998
B.S., Management
Francis Marion University 1976 — 1979
Biology
Mobilitie June 2015 - Present
T-Mobile June 2014 - February 2015
Minnick Surveying October 2011 - June 2014
Mercury Communications and Construction Inc. 2014 - May 2014
First American Title National Commercial Services October 2005 - June 2008
U.S. TITLE 2005 - 2006
ARAMARK Refreshment Services 2004 - 2006
ARAMARK 2001 - 2004
Skills
Contract Negotiation, Sales Operations, Program Management, Business Development, Real Estate, Management, Negotiation, Sales, Project Management, Marketing Strategy, Customer Service, Budgets, Account Management, Strategic Planning, Telecommunications, Wireless, Distributed Antenna..., LTE, Leases, Cross-functional Team..., Organizational..., Technical Leadership, Wireless Broadband, Leadership, Strategic Leadership
Education
Fontbonne University 2001 — 2003
MBA, Business
Central Missouri State University 1997 — 2001
BS, Hotel Restaurant Management/ Minor in Marketing
Teikyo University: Holland 1999 — 1999
International Studies
Plattsburgh High School 1994 — 1997
T-Mobile November 2013 - Present
MetroPCS June 2007 - November 2013
Kelly Services January 2007 - June 2007
Sprint Nextel March 2004 - June 2007
RJEM Consulting Inc July 2005 - January 2007
Malick & Scherer March 2004 - July 2005
Bruinooge & Associates July 2003 - March 2004
Edwards and Kelcey October 1998 - July 2003
Communication Acquisitions Consulting Inc October 1996 - October 1998
Skills
Team Building, Zoning, Telecommunications, Wireless, Cellular Communications, 4G, Site Acquisition, CDMA, Site Development, Contract Negotiation, Program Management, Fiber Optics, RF, UMTS, WiMAX, Real Estate, LTE, Leases, Mobile Devices, Microwave, Vendor Management, Project Planning, Due Diligence, Project Management, Negotiation, 3G, Construction, Leadership, Networking, Backhaul, Management, Wireless Networking, WiFi, GSM, Optical Fiber, Computer Network..., Network Design, VoIP, EVDO, Mobile Communications, IP, System Deployment, T1, Ethernet, Telecommunications..., RAN, Antennas, Managed Services, Broadband
Education
Seton Hall University School of Law 1990 — 1993
JD, Law
Fordham University 1986 — 1990
BA, History
Capital Telecom LLC April 2009 - Present
American Tower January 2006 - January 2009
T-Mobile August 2005 - December 2005
SpectraSite Communications February 2005 - August 2005
Bechtel February 2000 - February 2005
SBA Network Services January 1997 - February 2000
Nationsbank Mortgage Corporation January 1996 - January 1997
RE/MAX Realty August 1994 - January 1996
Skills
Wireless, Cellular Communications, Telecommunications, LTE, Site Acquisition, Contract Negotiation, Commercial Real Estate, Site Development, Construction, Mobile Devices, Sales, Management, Backhaul, Real Estate, Project Management, Marketing, Vendor Management, Fiber Optics, Optical Fiber, Business Development, Program Management, T1, 3G, EVDO, Zoning, IP, Antennas
Education
Florida State University - College of Business 1990 — 1995
Bachelors of Science, Real Estate & Finance
Newport Childrens School October 2011 - Present
T-Mobile 2007 - 2009
Wyndham Vacation Ownership March 2003 - April 2007
Verizon Wireless July 1989 - March 2002
Education
Florida State University 1979 — 1983
Bachelor of Arts (B.A.), English Language and Literature, General
Ingenious Med December 2014 - Present
ista North America October 2010 - November 2014
LGR Telecommunications September 2008 - August 2010
T-Mobile August 2007 - September 2008
Alliance Data December 2004 - August 2007
Skills
SQL, Oracle, PL/SQL, T-SQL, SDLC, Unix, WPF, Microsoft SQL Server, C#, Testing, Visio, ASP, SharePoint, Business Analysis, Requirements Analysis, SSRS, VBScript, XML, Web Services, Data Modeling, TFS, Software Development, LINQ, ASP.NET MVC, ASP.NET, Web Development, Visual Basic, .NET, Scrum, VB.NET, ADO.NET, WCF, Database Design, Visual Studio, SOA, Agile Methodologies, Databases, Data Warehousing, SSIS, IIS, Stored Procedures, Systems Analysis, XSLT, Software Project..., Active Reports, Crystal Reports, MSBuild, Windows 7
Education
Southern Polytechnic State University 2002 — 2007
Bachelor's Degree, Computer Engineering Technology
Fort Valley State University 1996 — 2000
Bachelor's Degree, Mathematics
Scottsdale Mint, LLLP 2011 - Present
T-Mobile 2003 - 2011
Skills
Precious Metals, Direct Sales, International..., Account Management, Sales Management, Sales, Team Leadership, New Business Development, Contract Negotiation, Business Development, Customer Retention, Product Marketing, Business Planning, Business Strategy, Team Building, Entrepreneurship, B2B, Sales Operations, Sales Process, Negotiation, Start-ups, Sales Presentations, Marketing Strategy, Strategy, Strategic Partnerships, Training, Management, International Sales, Strategic Planning, CRM, Leadership, International Business
Education
Florida State University - College of Business 1998 — 2002
B.S., Risk Management / Insurance
RadioShack December 2014 - Present
RadioShack August 2013 - Present
Dollar Tree October 2011 - July 2013
RiteAid September 2008 - September 2011
T-Mobile 2007 - 2008
T-Mobile 2004 - 2007
T-Mobile 2001 - 2003
T-Mobile 1999 - 2001
Herman's Sporting Goods 1993 - 1996
Kinney Shoes 1986 - 1993
Skills
Strategy, Inventory Management, Sales, Account Management, Team Building, Leadership, Customer Service, Human Resources, Retail, Sales Operations, Training, Analysis, Recruiting, Telecommunications, Customer Experience, Customer Retention, P&L Management, Coaching, Loss Prevention, Business Development, Performance Management, Store Management, Forecasting, Profit, Employee Engagement, Direct Sales, Team Leadership, Marketing, Store Operations, Merchandising, Customer Satisfaction, Visual Merchandising, Sales Process, Program Management, Hiring, Management, Sales Management, Wireless, Inventory Control, Advertising, Income Statement, B2B, Store Openings & Store..., Microsoft Office-Word,..., Employee Training, Retail Sales, Driving Results, Multi-unit, Start-ups
Education
Fordham University & Mercy College
MS, Human Resource Management frrom Mercy College
Fordham University
BS, Psychology
Embark: Solutions for Life August 2015 - Present
JBN Global Solutions, LLC August 2015 - Present
National Guild of Hypnotists August 2015 - Present
T-Mobile December 2013 - July 2015
T-Mobile September 2008 - December 2013
T-Mobile October 2011 - December 2011
T-Mobile June 2005 - August 2008
MBNA 1999 - 2005
MBNA October 1999 - April 2000
Peoples Heritage Bank February 1997 - October 1999
Skills
Call Center, Customer Experience, Performance Management, Training Delivery, Workforce Management, Mentoring, Coaching, Customer Satisfaction, Call Centers, Time Management, Leadership, Management, Training, Customer Service, Human Resources, Program Management, Customer Retention, Professional..., Team Leadership, Employee Relations, Sales, Team Building, Employee Training, Process Improvement, Telecommunications
Education
Friends University 2015 — 2015
Master of Business Administration (MBA), Change Management
National Guild of Hypnosis 2015 — 2015
Certified HypoCoach (expected graduation Sept. 2015), Hypnotherapy/Hypnotherapist, Coaching
National Guild of Hypnotists 2015 — 2015
Certified Hypnotist, Hypnotherapy/Hypnotherapist
Usui Shiki Ryoho Reiki, Vickie H. Walsh 2015 — 2015
Reiki Master Teacher, Usui Shiki Ryoho Reiki
Thomas College, Waterville MaineInternational Business 2012 — 2014
Bachelor of Business Administration (BBA), International Business
Verizon Wireless August 2014 - Present
Cricket Wireless January 2013 - August 2014
Cricket Wireless September 2011 - January 2013
Cricket Wireless August 2010 - September 2011
Cricket Wireless August 2008 - July 2010
Revol Wireless 2005 - 2008
T-Mobile February 2005 - September 2005
AT&T February 1999 - March 2004
AT&T Wireless June 1996 - February 1999
Quickcall Corporation September 1994 - June 1996
Skills
Wireless, CDMA, Telecommunications, RF, Wireless Networking, LTE, EVDO, 4G, VoIP, Fiber Optics, Cellular Communications, SDH, 3G, UMTS, RF Engineering, Microwave, Disaster Recovery, Operations Management, Backhaul, Project Management, T-1, T-3, Troubleshooting, Product Launch, Project Coordination, Project Delivery, Customer Service, Team Leadership, Cross-functional Team..., Testing, Transmission, Networking, WiMAX, System Deployment, T1, GSM, Antennas, Ethernet, Network Optimization, Optical Fiber, IP, Network Engineering, Computer Network..., Data Center, SS7, Network Design, Switches, 2G, Wireless Broadband, Broadband
Education
Strayer University 2015 — 2018
Master's degree, Computer and Information Systems Security/Information Assurance
Franklin University 2011 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General, GPA 3.53
Franklin University 2008 — 2010
Bachelor of Applied Science (B.A.Sc.), Applied Management
Franklin University 2008 — 2010
Bachelor of Applied Science (B.A.Sc.), Business Adminstration
ITT Technical Institute 1996 — 1998
Associate of Science (A.S.), Electrical and Electronics Engineering
U.S. Army Signal Corps 1986 — 1987
Diploma, Telecommunications Networks
TeamHealth March 2012 - Present
T-Mobile January 2004 - August 2008
Skills
Hospitals, EMR, Marketing Strategy, Medicine, ACLS
Education
Long Island University, Brooklyn Campus 2009 — 2011
Physician Assistant
Fordham University 1999 — 2003
HTC May 2013 - Present
T-Mobile July 2012 - May 2013
Microsoft March 2012 - June 2012
Customer Experience Labs October 2011 - March 2012
T-Mobile July 2011 - September 2011
University of Washington September 2010 - August 2011
Amazon.com April 2011 - July 2011
StudyPoint December 2009 - December 2010
Corbis April 2010 - September 2010
Yelp.com April 2010 - September 2010
Skills
User Experience, Usability Testing, Data Analysis, Research, User-centered Design, Personas, Qualitative Research, Heuristic Evaluation, User Scenarios, Persona, User Experience Design, Usability, Competitive Analysis, User Research, Focus Groups, Human Factors, Human Computer..., Experience Design, Mobile Devices, Card Sorting, User Interface, Ethnography, Contextual Inquiry, Wireframes, Task Analysis, Eye Tracking, Mobile Design, Paper Prototyping
Education
University of Washington 2010 — 2011
MS, Human Centered Design and Engineering
Franklin W. Olin College of Engineering 2005 — 2009
BS, Engineering, Mechanical Engineering, Computer Engineering, Design, Political Science
John Cabot University 2008 — 2008
N/A, Political Science, Italian Language, Photography
Raymour and Flanigan August 2009 - Present
T-Mobile July 2006 - February 2009
MoneyGram International September 2003 - May 2004
Education
Fordham University 2005 — 2009
Fordham Preparatory School
Ashton Distributors December 2011 - Present
Davidus Cigars August 2009 - December 2011
AT&T Mobility February 2008 - August 2008
T-Mobile 2006 - 2008
Skills
Blackberry, iPhone, Sales Operations, Software Installation, Customer Service, Microsoft Office, Sales, Retail, Marketing Strategy, Sales Management, New Business Development, Merchandising, Account Management, Marketing, Team Leadership, Market Planning, B2B, Inventory Management, Social Media Marketing, Sales Process, Social Networking, Competitive Analysis, Negotiation, Product Development, Business Planning, Business Strategy, Key Account Management, Forecasting, Leadership, Business Development, Direct Sales, Team Building, Product Marketing, Advertising, Budgets, Management, Marketing Management, Pricing, Event Management, Online Marketing, Event Planning, Trade Shows, Customer Satisfaction, Training, Brand Management, Cold Calling, Social Media, Market Research, Strategy
Education
Shepherd University 2009 — 2011
BA, Business Administration
Frederick Community College 2006 — 2009
A.A, Business Administration
Cbeyond May 2014 - Present
Cbeyond June 2012 - May 2014
AT T May 2008 - June 2012
Mark L. Gray and Associates, LLC 2006 - 2007
T-Mobile 2005 - 2006
Office Depot Inc November 1998 - May 2005
INTRUST Bank November 1994 - August 1997
Skills
Account Management, Solution Selling, Customer Service, Call Center, Telecommunications, Direct Sales, Sales, Sales Process, Salesforce.com, Cold Calling, Process Improvement, Team Building, Call Centers, Contract Negotiation, Customer Retention, Customer Satisfaction, Leadership, Managed Services, Sales Operations, Vendor Management, Cloud Computing, SaaS, Enterprise Software, VoIP, Virtualization, Mobile Devices, Lead Generation, Networking, Management, Team Leadership
Education
Grambling State University 1988 — 1994
Bachelor's degree, Management Information Systems, General
Friends University 1995 — 1997
Bachelor's degree, Total Quality Management
Excel Industries, Inc. February 2014 - Present
Lenscrafters March 2010 - February 2014
T-Mobile 2007 - 2010
Skills
Store Management, Loss Prevention, Merchandising, Retail, Profit, Sales Management, Sales, Customer Service, Microsoft Office, Event Planning, New Store Openings, Team Building, Inventory Control, Inventory Management, Store Operations
Education
Friends University 2011 — 2013
Master's Degree, Global Leadership and Management
Friends University 2008 — 2010
Bachelor's Degree, Organizational Management and Leadership
Andover High School
Townsquare Media June 2013 - Present
Gamer Media Partners June 2011 - June 2013
Yellow Book USA October 2006 - June 2011
T-Mobile February 2001 - February 2005
Skills
Customer Retention, Lead Generation, Cold Calling, Telemarketing, Customer Acquisition, Account Management, Call Center, Inbound Marketing, Salesforce.com, Mobile Marketing, B2B, Direct Sales, Direct Marketing, Sales Presentations, Customer Satisfaction, Sales Management, SEM, Social Media Marketing, Management, Customer Experience, Advertising, New Business Development, Employee Training, Wireless, Customer Service, Cross-functional Team..., Sales, Online Advertising, Entertainment, Digital Marketing, Call Centers, E-commerce, Strategic Partnerships, Email Marketing, Marketing, Online Marketing, PPC, Sales Operations, Digital Strategy, Digital Media, Google Adwords, Business Development, Direct Mail, Mobile Devices, SEO, New Media, Radio, Networking, Strategy, Social Networking
Education
Fort Lewis College 1991 — 1994
Fort Lewis College
Dow AgroSciences May 2014 - Present
Auburn University - College of Agriculture August 2013 - Present
MANRRS May 2014 - May 2015
Cellairis April 2013 - July 2013
T-Mobile March 2012 - April 2013
T-Mobile October 2009 - February 2012
Fort Valley State University January 2008 - December 2011
Skills
Customer Service, Contract Negotiation, Mentoring, Budgeting, Teaching, Floor Coaching, Sales, Retail, PowerPoint, Microsoft Office, Microsoft Word, Outlook, Teamwork, Training, Coaching, Research, Microsoft Excel, Time Management, Inventory Management, Recruiting, Editing, Higher Education, Leadership, Team Leadership, Team Building, Public Speaking, Budgets, Strategic Planning, Nonprofits, Management, Data Analysis
Education
Auburn University 2013 — 2015
Master of Science (M.S.), Agricultural and Horticultural Plant Breeding
Fort Valley State University 2007 — 2011
Bachelor of Science (B.S.), Plant Sciences
Spirit Communications March 2011 - Present
T-Mobile August 2007 - August 2009
Verizon Wireless August 2003 - August 2007
Skills
Troubleshooting, Routing, ATM networks, Switches, Wireless, Optical Fiber, DS3, Telecommunications, Testing, VoIP, Hardware
Education
Midlands Technical College 2009 — 2010
Associate of Science (A.S.), Telecommunications Systems Management, 3.75
Francis Marion University 1998 — 2000
Bachelors, Political Science
T-Mobile April 2012 - Present
T-Mobile October 2008 - March 2012
St.Louis, MO May 2002 - October 2008
Skills
Customer Retention, Sales Management, Business Process..., Wireless, Performance Management, Coaching, Telecommunications, Customer Service, Cellular Communications, LTE, 4G, CDMA, GSM, UMTS, Strategic Planning
Education
Friends University 2009 — 2011
MBA, Business Administration
WATC
Six Sigma Green Belt
Amazon.com January 2014 - June 2015
Amazon.com November 2010 - January 2014
H10 Capital February 2010 - November 2010
Aquent September 2007 - March 2008
T-Mobile September 2007 - March 2008
Wireless Advocates September 2004 - February 2006
Starbucks Coffee Company 1992 - 2003
Skills
Retail, Inventory Management, Cross-functional Team..., Process Improvement, Microsoft Office, Customer Service, Project Management, Microsoft Excel, Vendor Management, Team Building, Purchasing, Project Planning, Inventory Control, Strategic Planning, Forecasting, Management, Marketing, Leadership, Sales, Data Analysis, Operations Management, Coaching, Pricing, Program Management, Sourcing, Budgets, Outlook, Team Leadership, Data Quality, Recruiting, Microsoft Word, Analysis, Access, Customer Satisfaction, Supply Chain, Product Management, Account Management, Merchandising
Education
Fort Lewis College 1987 — 1988
Philosophy
Western State Colorado University 1985 — 1986
Elementary Education
National Park Service April 2015 - Present
DIRECTV October 2014 - Present
COFFEE GRIND LLC March 2012 - Present
Sharkarosa Wildlife Ranch January 2015 - January 2015
International Institute of Acoustics and Vibrations July 2014 - September 2014
T-Mobile December 2013 - July 2014
Department of Defense August 2012 - December 2012
Department of Defense January 2011 - May 2011
National Park Service May 2009 - August 2009
National Park Service May 2008 - August 2008
Skills
Public Speaking, Nutrition, Navy
Education
Tuskegee University
Master’s Degree, Environmental Science
Fort Valley State University 2009 — 2012
Bachelor of Science (BS), Animal Science
Tuskegee University 2007 — 2009
Animal Sciences
Tuskegee University
Animal Sciences
Project Management Institute Class Coordinator June 2011 - June 2011
RadioShack September 2007 - March 2011
T-Mobile May 2001 - February 2006
Skills
Customer Service, Microsoft Office, Customer Relations, Excel, Scheduling, Business Management, Telecommunications, Access, Visio, Word, Workflow, Retention, PowerPoint, Sales Management, Inventory Management, Team Leadership, Leadership Development, Lotus Notes, Call Center, Database Management, Documentation, Hiring/firing, Interviewing
Education
Wichita Area Technical College 2011 — 2012
Technical Certificate, Non Destructive Testing, 3.0
Friends University 2005 — 2007
Master's Degree, Information System Management, 3.0
Friends University 2001 — 2005
Bachelors, Organizational Management and Leadership, 3.0
Poet Ethanol Products December 2013 - Present
Lowes January 2013 - December 2013
T-Mobile November 2012 - January 2013
Kid Power Programs August 2012 - November 2012
ICM Inc January 2012 - June 2012
American Cable & Telephone, LLC July 2011 - January 2012
KK Office Solutions Inc August 2009 - October 2010
Walgreens October 2009 - March 2010
Oklahoma League for the Blind June 2006 - February 2010
Target October 2004 - June 2006
Skills
Computer Hardware, Troubleshooting, Network Administration, Equipment Management, Remote Troubleshooting, Autodesk Software, Educational Technology, Computer Software..., Educational Leadership, Dell Computers, Cisco Technologies, Joomla, Graphic Design, Video Editing, Audio Editing, Teacher Training, Organization &..., Dell Switches, Stage Management, Stage Lighting, Computer, Help Desk Support, Windows Server, Windows 7
Education
Friends University 2013 — 2015
Master’s Degree, Management Information Systems
Friends University 2008 — 2011
Bachelor of Arts (B.A.), Music and Education
Salvation Army Harbor Light Program 2013 - 2013
T-Mobile October 2005 - June 2012
Palco Cafe May 2004 - September 2005
Plainville Call Center Services February 2002 - November 2004
Skills
Call Center, Customer Service, Employee Benefits, E-Learning, Data Entry, Advertising, Addiction Recovery, Customer Service..., Client Follow-up, Superior Client Service, Solution-oriented, Solid organizational, Multi-tasking Skills, Positive Team Player, Strongly self-motivated, Enthusiasm to learn, Enthusiastic..., Organized Multi-tasker, Flexible to Change, Work Well Independently, Outstanding time..., High Level Of..., Work Independently with..., Handle Confidential..., Handle Multiple..., Office Skills, Numeric Filing, Adding Machine, Ten Key, Keystrokes Per Hour, Wordperfect, Microsoft Works, Multi-line Phone, Invoice Processing, Flexible Spending..., FMLA, Cash Handling Experience, Friendly Personality, Phone Etiquette, Friendly Demeanor, Customer Satisfaction, Coaching, Team Building, Outlook, Training, Microsoft Excel, Team Leadership, Microsoft Office, Leadership, PowerPoint
Education
Fort Hays State University 2005 — 2011
Associate's degree
Fort Hays State University 2005 — 2011
Bachelor's degree, Human Services, General
Fort Hays State University
Masters Degree - Human Resources, General Studies
Garden City Senior High School
Front Range Community College January 2014 - Present
Self Employed October 2013 - Present
Go-Go Gadgets Inc./Reclaym LLC May 2010 - October 2013
Convergys September 2008 - March 2011
Magmart October 2005 - July 2008
T-Mobile September 2002 - June 2006
Skills
Leadership, Wireless, Project Management, Customer Service, Management, Networking, Cisco Technologies, Wireless Networking, Telecommunications, Team Leadership, Mobile Devices, Microsoft Office, Cisco IOS, Cisco Networking, Cisco Routers, Sales, Start-ups, Strategic Partnerships, E-commerce, Computer Repair, Strategic Planning, Troubleshooting, Team Building, Network Security, Technical Support
Education
Front Range Community College 2014 — 2015
Associate's Degree, Computer and Information Sciences, General, A
GAT Airline Ground Support Inc. February 2014 - Present
StandardAero October 2013 - January 2014
AT&T July 2013 - October 2013
T-Mobile December 2012 - June 2013
T-Mobile July 2012 - November 2012
Sprint Nextel August 2011 - June 2012
Franklin County Sheriffs Office May 2011 - July 2011
Education
Franklin University 2012 — 2015
Gardner-Webb University 2009 — 2011
T-Mobile August 2013 - Present
MetroPCS February 2013 - August 2013
Education
Foothill College 2011 — 2015
Psychology
Monster Worldwide July 2013 - Present
T-Mobile April 2012 - July 2013
Skills
Communication Skills, Multitasking Skills, Organization, Exceed Sales Goals, Customer Satisfaction, Customer Service, Sales, Team Leadership, Marketing, Data Entry, Leadership, Microsoft Word, Hardwork, Works well in a team, PowerPoint, Typing, People Skills
Education
Francis Marion University
Apple Customer Service RepresentativeConvergysApril 2015 - July 2015
T-Mobile June 2013 - December 2014
Education
Francis Marion University 2005 — 2011
Bachelor's degree, History and Philosophy of Science and Technology
Lee Central High School
General High School Diploma, General Studies
T-Mobile August 2014 - Present
T-Mobile August 2014 - Present
Banana Repulic May 2014 - November 2014
Education
Fresno City College 2012 — 2017
Psychology
California State University, Fresno 2009 — 2010
Psychology