T-Mobile Company
Industry: Mobile telecommunication company
DescriptionT-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG. The brand is active in Austria, the Czech Republic, the Netherlands, Poland, and the United States. Headquarters: Bonn, Germany Founder: Deutsche Telekom Founded: December 1999 Number of employees: 44,000 Parent organization: Deutsche Telekom Subsidiaries: Hrvatski Telekom, T-Mobile Deutschland Gmbh
T-Mobile List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at T-Mobile. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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19,518 T-Mobile employees in database. Find out everything there's to know about T-Mobile employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
T-Mobile Employees
Advanced Chemical Transport, Inc. June 2014 - Present
T-Mobile June 2009 - June 2014
Courtyard by Marriott March 2004 - April 2009
Skills
Telecommunications, Management, Customer Service, Sales, Project Management, Microsoft Office, Team Leadership, Leadership, Wireless, Sales Management
Education
The University of New Mexico
BS, Applied Mathematics
COMFORCE February 2015 - Present
T-Mobile May 2014 - August 2014
T-Mobile June 2012 - January 2013
Target January 2011 - April 2012
JC Penney October 2009 - October 2010
Skills
Customer Service, Microsoft Office, Spanish-speaking, Outlook, Public Speaking, Team Building, PowerPoint, Time Management, Social Media, Microsoft Word, Spanish Literature, Bookkeeping, Customer Retention, Scheduling, High Sense Of Urgency, Organizational..., Thrive in A Fast-paced..., Problem Solving, Key Account Handling, Payroll, Onboarding, Data Entry, Data Analysis, Office Administration, Training, Sales, Leadership, Microsoft Excel
Education
The University of New Mexico 2009 — 2014
Bachelor of Business Administration (BBA), International Management and Minor in Spanish
Del Norte High School 2006 — 2009
High School, General Studies
IBM Global Services September 2011 - July 2013
Honeywell Aerospace September 2011 - July 2013
Big Boys Toys Unlimited June 2008 - August 2011
T-Mobile May 2007 - June 2008
Skills
IT Service Management, Service Delivery, ITIL, Outsourcing, IT Outsourcing, Cloud Computing, Data Center
Education
The University of New Mexico
City of Alamogordo August 2011 - Present
The Woodlark Companies February 2010 - August 2011
T-Mobile June 2009 - December 2009
Cintas October 2006 - May 2009
Skills
Public Relations, Customer Service, Event Planning, Strategic Planning, Property Management, Microsoft Word, Microsoft Office, Training, Budgets, Project Management, PowerPoint
Education
The University of New Mexico 2000 — 2005
BA - Criminology
The University of New Mexico 2000 — 2005
BA- History
Sandia National Laboratories August 2014 - Present
Desert Sands Entertainment 1992 - Present
Presbyterian Healthcare Services February 2009 - August 2014
Presbyterian Healthcare Services February 2009 - April 2012
Presbyterian Healthcare Services 2010 - 2011
Sun Healthcare Group June 2009 - February 2010
T-Mobile 1999 - 2009
Skills
Process Improvement, ITIL, Troubleshooting, Customer Service, Team Building, Business Analysis, Windows, Program Management, Creative Problem Solving, Healthcare, SharePoint, Problem Solving, Computer Hardware, Documentation, Coaching, Microsoft Office, Software Documentation, Active Directory, Management, Visio, System Administration, Technical Support, Help Desk Support, Vendor Management, Servers, Windows 7, Information Technology, Disaster Recovery, Business Intelligence, Hardware, Change Management, IT Management, Incident Management, Business Process, Project Planning, IT Operations, IT Service Management, Analysis, Call Centers, Quality Assurance, Service Desk, Infrastructure, Data Center, Security, SDLC, PMP, IT Strategy, Software Installation, Citrix, Integration
Education
The University of New Mexico 1992 — 2008
Architecture, Arcitecture, Engineering, Music
T-Mobile January 2006 - Present
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Customer Service, Microsoft Word, Microsoft Publisher, Data Entry, Operating Budgets, Organizing Meetings, Meeting Planning, Event Planning, Administration, Administrative..., Invoicing, Leadership, Office Administration, Office Management, Outlook, Spreadsheets, Telephone Skills, Time Management, Training, Customer Experience, Customer Satisfaction, Team Building, Team Leadership, Telecommunications
Education
Southwestern Assemblies of God University 1998 — 2001
Bachelor of Science (BS), Counseling Psychology
The University of New Mexico 1997 — 1998
T-Mobile July 2011 - Present
T-Mobile August 2009 - July 2011
T-Mobile USA November 2006 - August 2009
Skills
Wireless, GSM, UMTS, LTE, CDMA, Cellular Communications, Telecommunications, 4G, 3G, SS7, VoIP, Computer Network..., IP, Network Design, Mobile Devices, Architecture, Troubleshooting, RF, SIP, Wireless Networking, 2G, WiMAX, GPRS, Switches, Architectures
Education
The University of New Mexico 1998 — 1999
Architecture
Automobile Club of Southern California May 2014 - Present
Cox Communications July 2012 - May 2014
T-Mobile January 2006 - July 2012
Wells Fargo October 2004 - January 2006
PetSmart January 2001 - October 2004
Skills
Customer Retention, Cellular Communications, Customer Experience, Avaya, Microsoft Office, E-commerce, VoIP, Call Center, Customer Satisfaction, ICOMS, Telecommunications, Cable Television, Cable Modems, Cable Broadband, Cable Networks, Cisco Call Manager, Wireless Networking, Negotiation, Sales Process, SAP, Wireless, 4G, DSL, T1, GSM, Troubleshooting, BMC Remedy, Voice Mail, Provisioning, UMTS, ACD, RTA, Aspect, Citrix, 3G, Photoshop, Mac OS X, Windows, Call Centers, AutoCAD
Education
Technical Vocational Institute 2001 — 2004
The University of New Mexico 1999 — 2001
School of Radiography, Business Graphics General Studies
University of New Mexico August 2014 - Present
Second Judicial District Attorney's Office, State of New Mexico May 2015 - August 2015
United States Air Force June 2014 - August 2014
T-Mobile October 2013 - January 2014
Lockheed Martin April 2013 - July 2013
CC&G Company, LLC December 2011 - March 2012
Keller & Keller, New Mexico Injury Lawyers May 2011 - December 2011
Air Force Research Laboratory May 2009 - May 2011
Walt Disney World 2007 - 2008
Skills
Public Relations, Speech Writing, Strategic Communications, Government, Leadership, Training, Social Media, Blogging, Public Speaking, Journalism, Creative Writing, Film Production, Entertainment, Entrepreneurship, Stand-up Comedy, Sketch Comedy, Screenwriting, Criminal Law, Constitutional Law, SkillShare.com, Customer Service, PowerPoint, Microsoft Office, Community Outreach, Legal Research, Event Planning, Legal Writing, Research
Education
The University of New Mexico School of Law 2014 — 2017
Juris Doctor (J.D.)
The University of New Mexico 2006 — 2011
Bachelor of Arts (B.A.), Organizational Communication, General
Microsoft March 2015 - Present
Microsoft November 2014 - March 2015
Microsoft March 2013 - November 2014
Barrier Motors September 2012 - March 2013
T-Mobile 2005 - June 2012
T-Mobile January 2002 - August 2005
Intel Corporation December 2000 - December 2001
Citibank (Banamex USA) April 1999 - November 2000
Symphony MobileX 1996 - 1998
Horizon Health 1996 - 1996
Skills
Process Improvement, Customer Satisfaction, Team Leadership, Management, Great Motivator, Leadership, Customer Retention, Customer Experience, Business Analysis, Cross-functional Team..., Call Center, Sales Growth, Call Centers, Retail, Sales, Wireless, Analysis, Customer Service, Project Planning, Forecasting, Sales Operations, Analytics, Budgets, Program Management, CRM, Telecommunications, Start-ups, Product Management, Mobile Devices, Selling, Vendor Management, Outsourcing, Strategy, Team Management, Human Resources, Competitive Analysis, Strategic Partnerships, Account Management, Operations Management, Business Process..., Service Delivery, Business Development, Performance Management, Workforce Management, Team Building, Solution Selling, ERP
Education
The University of New Mexico - Robert O. Anderson School of Management
Asurion July 2012 - Present
T-Mobile January 2009 - July 2012
T-Mobile February 2007 - January 2009
T-Mobile January 2005 - February 2007
T-Mobile January 2003 - January 2005
T-Mobile January 2001 - January 2003
Skills
Supervisory Experience, Hiring, Staff Mentoring, Team Leadership, Build Strong Teams, Quality Assurance, Time Management, Documentation, Accountability, Process Development, Staff Development, Great Motivator, Process Improvement, Training & Development, Performance Improvement, Employee Training, Recruiting, Call Centers, Customer Service, Training, Interviews, Management, Software Documentation, Cross-functional Team..., Team Management, Leadership, Technical Support, Troubleshooting, Customer Experience, Customer Retention, Process Simulation, Performance Management, Team Building, Wireless, Coaching, Customer Satisfaction, Telecommunications, Workforce Management, Call Center Development
Education
The University of New Mexico 1998 — 2002
Ongoing, Business Administration, Management and Operations
Defined Fitness December 2014 - Present
Defined Fitness May 2013 - December 2014
Inixta Technologies, Inc. February 2013 - November 2013
Charter Fitness NM December 2010 - May 2013
Illuminate Technologies November 2010 - May 2013
Advantage Cable Services December 2007 - December 2010
S & B line construction April 1997 - October 2010
T-Mobile August 2006 - December 2007
Skills
Project Management, Sales Management, Development & delivery..., Marketing Strategy, Inventory Management, Graphic Design, Pursuing Masters in..., Web Development, Training, Leadership, SEO, Business Planning, Marketing, New Business Development, Program Management, Business Development, Time Management, Employee Training, Process Improvement
Education
University of Phoenix 2010 — 2012
Masters in Business Management, Business Administration, Management and Operations, 3.3
University of Phoenix 2007 — 2010
Bachelors, Business Management and Sales, 3.0
The University of New Mexico 2003 — 2006
Associates, Business
Express Cash June 2014 - Present
Collabera May 2013 - June 2014
HCL Hewlett Packard April 2011 - August 2012
Sandia National Laboratories November 2006 - December 2010
TiVo October 2005 - November 2006
T-Mobile April 2004 - April 2005
MARK'S CASA CHRYSLER JEEP MITSUBISHI November 2003 - April 2004
Skills
CompTIA A+ Certification, Network +, Security +, Fleet Focus Certified, Budget development, 60 WPM, Database Management, Data Management, Data Analysis, SharePoint Designer, Database Admin, Security+, Databases, Technical Support, Training, Software Documentation, Computer Hardware, Networking, CompTIA, Sales, Team Leadership, Microsoft Excel, Customer Service, Salesforce.com, Operating Systems, Account Management, Sales Process, Solution Selling, Microsoft Office, Direct Sales
Education
The University of New Mexico 2012 — 2015
Currently Earning BBA, Management Information Systems, General
Schlumberger June 2013 - Present
Schlumberger 2011 - June 2013
Schlumberger August 2011 - January 2012
T-Mobile December 2005 - July 2011
Skills
Oilfield, Logistics, Operations Management, Supervisory Skills, Supply Chain, Supply Chain Management, Materials Management, Drilling, Procurement, Warehousing, Technical Writing, Technical Support, Management, Bartending, Hospitality Management, Soft Skills, People Skills, People-oriented, Cement, Oil/Gas, Microsoft Office, Petroleum, Hardware, Project Planning, Software Installation, Energy, Completion, Logging, Gas, Onshore, Upstream, Offshore Drilling, Windows, Oil & Gas Industry, QHSE, Inspection, Oil & Gas
Education
TVI New Mexico 1990 — 1993
Technical writing
The University of New Mexico 1985 — 1988
English Language and Literature, General
T-Mobile June 2013 - Present
FedEx Office June 2006 - June 2013
University of New Mexico August 2003 - June 2006
Skills
Process Improvement, Team Building, Customer Service, Team Leadership, Leadership Development, Public Speaking, Time Management, Microsoft Word, Recruiting, Marketing, Outlook, Teamwork, Leadership, Microsoft Office, Social Networking, Strategic Planning, Training
Education
The University of New Mexico 2003 — 2014
Bachelor's degree, Psychology
T-Mobile March 2015 - Present
Forever 21 August 2014 - February 2015
Starbucks December 2013 - August 2014
Forever 21 April 2009 - December 2013
GameStop April 2008 - April 2009
Skills
Visual Merchandising, Merchandising, Store Management, Loss Prevention, Retail, Retail Sales, Store Operations, Apparel, Fashion, Styling, Driving Results, Trend Analysis
Education
The University of New Mexico 2010 — 2012
Business Administration and Management, General
Cibola high school 2007 — 2010
High School Dipolma
Hewlett-Packard August 2015 - Present
Hewlett-Packard February 2013 - August 2015
Hewlett-Packard December 2011 - February 2013
Verizon Wireless June 2011 - December 2011
T-Mobile April 2011 - June 2011
Discount Tire Company January 2007 - April 2011
UNM - Anderson School of Management - Nvent Marketing Partnership January 2010 - December 2010
S&J Construction March 2008 - August 2008
Skills
Writing, Event Management, Team Leadership, Research, Microsoft Office, Sales Process, Inside Sales, Public Speaking, Marketing, Leadership Development, Leadership, Team Building, Sales, Sales Management, Market Research, Customer Service, New Business Development, Advertising, Social Media Marketing, Customer Satisfaction, Account Management, Direct Sales, Teamwork, Selling, Salesforce.com, Enterprise Software, Networking, Solution Selling, Management, CRM, Sales Operations, Business Development, Channel Partners
Education
The University of New Mexico - Robert O. Anderson School of Management 2009 — 2011
BBA, Marketing Management, Operations Management
The University of New Mexico 2007 — 2009
Bachelor of Business Administration (BBA), Marketing
Hewlett-Packard November 2013 - Present
Hewlett-Packard September 2009 - November 2013
T-Mobile September 2006 - September 2009
Skills
Solution Selling, Channel Partners, Selling, Partner Management, Sales Process, Direct Sales, Salesforce.com, Account Management, Lead Generation, Pre-sales, HP, Managed Services, Data Center, Cloud Computing, SaaS, Storage, Enterprise Software, Business Alliances, Professional Services, Sales Enablement, Go-to-market Strategy, Resellers, Software Industry, Sales Operations, Channel Sales, Virtualization, Unified Communications, Strategic Partnerships, Sales, Demand Generation, Cold Calling, Sales Presentations, Program Management, CRM, Key Account Management, Storage Solutions, B2B, Product Marketing, Product Management, Storage Area Networks, Multi-channel Marketing, Business Development, Sales Management, Networking, New Business Development, Competitive Analysis
Education
The University of New Mexico
State of New Mexico October 2012 - Present
T-Mobile January 2012 - January 2013
Verizon Wireless May 2010 - January 2011
U.S. Forest Service June 2007 - October 2009
Skills
Outstanding Customer..., Educational Leadership, Customer Service, Public Speaking, Training, Research, Coaching, Teaching, Team Leadership, PowerPoint
Education
The University of New Mexico 2004 — 2010
Bachelor of Science, Biology
Bel Air High
T-Mobile August 2014 - Present
T-Mobile USA Inc. November 1998 - Present
T-Mobile USA November 1998 - Present
Citibank 1997 - 1998
Wal-Mart 1994 - 1997
Skills
Customer Satisfaction, Writing, Supervisory Skills, Wireless, Research, Telecommunications, Customer Relations, Team Leadership, Team Management, People Management, Problem Solving, Management, Call Centers, Customer Service, Customer Experience, Leadership, Project Management, Customer Retention, Cross-functional Team..., Sales Operations, Program Management, Mobile Devices
Education
The University of New Mexico 1994 — 1997
The University of New Mexico
Business, Management, Marketing, and Related Support Services
Brown Mackie College August 2012 - Present
Brown Mackie College -Albuquerque January 2011 - July 2012
Brown Mackie College December 2009 - January 2011
T-Mobile September 2007 - November 2009
Garfield Middle School September 2006 - July 2007
Skills
Teaching, Curriculum Development, Curriculum Design, Tutoring, Public Speaking, Adult Education, Staff Development, Higher Education, Community Outreach, Admissions, Customer Service, Instructional Design, Coaching, Critical Thinking, Classroom, Training, Student Recruiting, Educational Technology, Educational Leadership, Conflict Resolution, Student Affairs, Program Development, Academia, E-Learning, Campus, Volunteer Management, Academic Advising, Leadership, Social Networking, Fundraising, Career Counseling, Nonprofits, Teacher Training, Interviews, Leadership Development, Career Development, Student Development, Enrollment Management, Resume Writing, College Recruiting, CampusVue, Retaining Customers
Education
The University of New Mexico 1995 — 2001
Bachelor of Science, Elementary Education
Hp August 2010 - Present
T-Mobile July 2002 - August 2010
Skills
Channel, Channel Partners, HP, Solution Selling, Salesforce.com, Partner Management, Account Management, Direct Sales, Sales Process, Managed Services, Selling, Sales Enablement, Pre-sales, Sales Operations, Professional Services, Channel Sales, Business Alliances, CRM, Go-to-market Strategy
Education
The University of New Mexico 2006 — 2010
Bachelor of Arts (B.A.), Psychology
ERS Services February 2012 - Present
T-Mobile March 2010 - April 2013
T-Mobile January 2009 - March 2010
T-Mobile February 2008 - January 2009
T-Mobile January 2007 - February 2008
T-Mobile December 2003 - January 2007
Skills
Program Management, Vendor Management, Business Process..., Reporting & Analysis, Survey Research, Employee Engagement, Performance Metrics, System Administration, Business Planning, KPI Dashboards, Process Automation, Business Process, Call Centers, Troubleshooting, Analytics, Customer Experience, Analysis, Business Analysis, Cross-functional Team..., Process Improvement, Visio, Mobile Devices, Outsourcing, SharePoint, Cellular Communications, Product Management, Software Documentation, Avaya, Project Delivery, User Acceptance Testing, Testing, Systems Analysis, Customer Service, Telecommunications, Wireless
Education
The University of New Mexico
Business Administration, Management and Operations
CDK Global April 2015 - Present
T-Mobile May 2014 - April 2015
USANA Health Sciences January 2010 - January 2014
Big Brothers Big Sisters of Colorado February 2012 - March 2013
Teavana February 2011 - February 2012
South Valley Academy High School July 2010 - January 2011
University of New Mexico School of Medicine February 2009 - December 2009
Skills
Sales and Promotional..., Fiscal & Operations..., P&L Responsibility &..., Planning Coordinating &..., CRM / Client..., Optimizing the Client..., Digital Media Strategy..., Technology Proficiency..., Management, Leadership, Customer Service, Marketing, Sales, Social Media, Social Media Marketing, Training
Education
The University of New Mexico
Bachelor of Arts, English
PJ's Motorcycles February 2013 - January 2015
Friends Oil Corp December 2012 - February 2013
University of New Mexico August 2010 - December 2012
T-Mobile 2006 - 2009
Technicon Training and Consulting Services 2002 - 2006
Skills
Analytic Thinker, Highly detail oriented, Organized self-starter, Management, Training, Communication, Customer Service, Motorcycling, Public Speaking, Microsoft Office, Microsoft Excel, Microsoft Word, Software Documentation, Data Analysis, Teaching, Higher Education, OS X, Technical Writing, Troubleshooting, Research, Sales
Education
The University of New Mexico 2009 — 2012
BA, Linguistics/Spanish, GPA 4.15: summa cum laude
Neiman Marcus June 2012 - Present
T-Mobile July 2006 - June 2012
BBTrackball.com August 2008 - May 2010
Premier Team Sports December 2005 - July 2006
Gap Inc./Gap August 2005 - December 2005
Skills
Business Analysis, Telecommunications, Budgets, Project Planning, Microsoft Office, Customer Experience, Customer Satisfaction, Purchasing, New Business Development, Troubleshooting, Customer Service, Management, Forecasting, Analysis, Leadership, Business Planning, Process Improvement, Team Building
Education
The University of New Mexico - Robert O. Anderson School of Management 2003 — 2009
Bachelor's Degree, Organizational Management & Entrepreneurial Studies
Albuquerque Academy 1999 — 2003
High School Diploma
US Foods April 2015 - Present
Target October 2011 - June 2015
T-Mobile June 2010 - October 2011
T-Mobile June 2009 - July 2010
T-Mobile April 2007 - June 2009
Skills
Call Center, Customer Service, Leadership Development, Customer Satisfaction, Team Leadership, Team Building, Customer Experience, Coaching, Strategic Planning, Operations Management, Data Analysis, Change Management, Management, Interviews, Employee Training, Training, Project Management, Performance Management, Cross-functional Team..., Team Management, Time Management, Customer Retention, Vendor Management, Inventory Management, Leadership, Onboarding, Hiring
Education
University of Phoenix 2008 — 2010
Masters, Buisness Administration
The University of New Mexico 2006 — 2008
BA, Political Science/History
T-Mobile October 2012 - Present
Hewlett-Packard July 2011 - July 2012
AT&T Mobility April 2010 - 2011
New Mexico Sports and Wellness November 2006 - 2010
Dialysis Clinic, Inc. April 2003 - November 2006
Skills
Always Positive, Leadership Development, Organization, Direct Sales, Excitement, Teamwork, Customer Service, Management, Leadership, Program Management, Sales, Team Leadership, Account Management, Human Resources, Marketing, Team Building, Training, Networking, Time Management, Solution Selling, Phone Etiquette
Education
The University of New Mexico 2000 — 2002
West Mesa High School 1993 — 1997
Regular/General High School/Secondary Diploma Program
T-Mobile September 2012 - Present
T-Mobile USA May 2006 - Present
T-Mobile March 2012 - March 2013
Target November 2004 - August 2006
Skills
Retail, Sales, Customer Satisfaction, Team Leadership, Customer Service, Customer Retention, Leadership, Direct Sales, Customer Experience, Account Management, Management, Merchandising, Training, Sales Management, Employee Training, Telecommunications, Team Building, Wireless, Sales Process, Store Management, Coaching, Time Management, Inventory Management, Sales Operations, Mobile Devices, Strategic Planning, Recruiting, Solution Selling, Strategic Partnerships, Performance Management, Marketing Strategy, Business Development
Education
Tucumcari High School 1994 — 1998
High School Diploma
The University of New Mexico - Robert O. Anderson School of Management
T-Mobile September 2007 - Present
T-Mobile July 2004 - September 2007
T-Mobile April 1999 - July 2004
Skills
Resource Planning, Microsoft Office, Team Leadership, Management, Project Planning, Staffing Plans, eWFM, Call Center, Call Centers, Analysis, Cross-functional Team..., Customer Experience, Customer Satisfaction, Telecommunications, Performance Management, Time Management, Team Management, Data Analysis, Customer Service, Contact Centers
Education
The University of New Mexico 1993 — 1998
Bachelor's degree, Communications and Journalism
AT&T Mobility April 2012 - Present
Intermec Technologies May 2011 - March 2012
T-Mobile November 2010 - May 2011
AT&T Mobility June 2008 - December 2009
AT&T Mobility January 1990 - July 2007
AT&T Wireless February 1996 - December 2003
McCaw Cellular February 1992 - February 1996
McCaw Cellular January 1990 - January 1992
Captaris November 1988 - December 1989
Bremer Bank August 1980 - January 1988
Skills
Mergers, Financial Analysis, Due Diligence, Corporate Development, Valuation, Project Management, Strategy, Corporate Finance, Budgets, Business Strategy, Accounting, Venture Capital, Financial Modeling, Mergers & Acquisitions, Competitive Analysis, Analysis, Negotiation, Management Consulting, Strategic Partnerships, Sarbanes-Oxley Act, Forecasting, Financial Reporting, Finance, Business Planning, Strategic Financial..., Acquisition Integration, Start-ups, Restructuring, Managerial Finance, Business Development
Education
Red River High School
The University of North Dakota
BA, Accounting - major; Economics - minor
Hewlett-Packard September 2011 - Present
T-Mobile January 2008 - September 2011
Hooters of America February 2002 - May 2009
University of New Mexico January 2001 - January 2003
Education
The University of New Mexico 2002 — 2009
Bachlors of Arts, Speech and Hearing Sciences
The University of New Mexico
Bachelor of Arts, Speech and Hearing Sciences
Wirless Channels October 2005 - July 2009
T-Mobile November 2003 - October 2005
Education
The University of New Mexico - Robert O. Anderson School of Management
JCPenney March 2014 - Present
SEPHORA inside JCPenney September 2012 - March 2014
T-Mobile April 2012 - October 2012
Starbucks February 2010 - May 2012
Skills
Store Operations, Team Management, Leadership, Visual Merchandising, Time Management, Merchandising, Supply Ordering, Retail
Education
The University of New Mexico 2012 — 2016
Business Administration and Management, General
Ericsson June 2015 - Present
Goodman Networks January 2015 - June 2015
Ericsson December 2013 - January 2015
T-Mobile February 2013 - December 2013
MetroPCS 2009 - 2013
MetroPCS May 2005 - May 2009
Interland (Web.com) 2004 - 2005
Interland (Web.com) 2003 - 2004
Allegiance Telecom January 2001 - May 2003
7-Eleven 1999 - 2001
Skills
Vendor Management, Business Intelligence, SDLC, Integration, Telecommunications, Enterprise Software, Enterprise Architecture, Business Analysis, Project Management, Data Warehousing, Solution Architecture, PMO, Mobile Devices, ERP, Product Management, PMP, Business Objects, Data Migration, Managed Services, Process Improvement, Business Process, Software Project..., Strategy, IT Strategy, Management, Leadership, Wireless, Cloud Computing, Project Portfolio..., Outsourcing, System Deployment, Security, Program Management, CRM, SQL, Requirements Analysis, Strategic Planning, Disaster Recovery, IT Management, SaaS, Professional Services, Data Center, ITIL, IT Operations, Cross-functional Team..., Business Process..., Information Technology, Enterprise, IT Service Management, SOX 404 Compliance
Education
The University of North Dakota
Bachelor of Business Administration (BBA)
North Dakota State University
T-Mobile October 2005 - Present
T-Mobile September 2004 - October 2005
T-Mobile October 2003 - September 2004
T-Mobile September 2001 - October 2003
Skills
Call Centers, Customer Retention, Customer Experience, Telecommunications, Program Management, Customer Satisfaction, Data Entry, Outlook, Customer Service, Training, Process Improvement, Team Building, Vendor Management, Team Leadership, Wireless, Troubleshooting
Education
The University of New Mexico 1993 — 1994
N/A
Gadsden High School 1991 — 1993
Diploma
T-Mobile February 2006 - Present
Rowland Nursery, Inc March 2003 - November 2005
Westaff 1997 - 2003
Skills
Recruiting, Talent Acquisition, College Recruiting, Applicant Tracking..., Technical Recruiting, Talent Management, Onboarding, Employee Relations, HR Consulting, Temporary Placement, Management, Program Management, Internet Recruiting, Deferred Compensation, Employee Benefits, Human Resources, Personnel Management, Leadership Development, Call Centers, Strategy, Employee Engagement, Organizational..., Career Development
Education
The University of New Mexico - Robert O. Anderson School of Management
T-Mobile September 2010 - Present
Bellevue College January 2012 - August 2012
T-Mobile June 2009 - September 2010
T-Mobile January 2008 - May 2009
T-Mobile 2006 - 2008
Wilson & Company May 2004 - June 2006
Enterprise Rent A Car August 1999 - September 2001
Enterprise Rent a Car 1999 - 2001
Bank of America 1996 - 1999
Skills
Employee Relations, Coaching, Leaves Of Absence, Organizational..., Compensation, Career Development, Performance Management, Leadership Development, Talent Management, Succession Planning, Benefits, HRIS, Change Management, Employment Law, Labor Relations, HR Policies, Employee Engagement, Mentoring, Organizational..., Employee Benefits
Education
The University of New Mexico - Robert O. Anderson School of Management 1994 — 2002
MBA, Human Resources
CliftonLarsonAllen May 2015 - Present
Sadies Restaurant July 2012 - May 2015
Heritage Hotels and Resorts June 2014 - August 2014
T-Mobile 2010 - 2011
Skills
Customer Service, Sales, Writing, Communication, Leadership, Networking, Call Centers, Training, Time Management, Microsoft Office, Customer Satisfaction, Team Leadership
Education
The University of New Mexico - Robert O. Anderson School of Management 2013 — 2015
Master's Degree, Professional Accounting
The University of New Mexico 2004 — 2009
Bachelor of Arts (B.A.), English Creative Writing
Danners Inc. June 2015 - Present
Arkadin/ConferencePlus May 2011 - October 2012
T-Mobile April 2006 - January 2011
Sprint April 2005 - April 2006
Verizon Wireless November 2001 - October 2004
Skills
Hunter, Contract Negotiation, Managed Services, Video Conferencing, Unified Communications, Solution Selling, VoIP, Telecommunications, SaaS, Direct Sales, B2B, Lead Generation, Enterprise, Miller Heiman, Fortune 500 Account..., Enterprise Solution..., Cold Calling, Telemarketing, Salesforce.com, Email Marketing, Email Campaigning, Webinars, Collaboration Solutions, Enterprise Software, Business Development, Sales, Sales Management, Cisco Technologies, Selling, New Business Development, Management, Key Account Management, CRM
Education
The University of North Dakota 1995 — 1999
BBA -, Information Management
Verizon Wireless Sales SupervisorVictoria's Secret DirectApril 2007 - December 2008
T-Mobile August 1999 - August 2005
Education
The University of New Mexico 1995 — 2000
BBA, Management
Zia 3D LLC December 2012 - Present
PJ's Motorcycles April 2014 - October 2014
Albuquerque Isotopes Baseball Club February 2014 - September 2014
Lavu Inc. June 2012 - November 2012
T-Mobile September 2011 - June 2012
Media Tracker August 2010 - November 2010
Congressman Martin Heinrich January 2009 - May 2009
Citizen Schools January 2008 - May 2009
Wells Fargo Financial 2007 - 2008
The Buckle January 2007 - October 2007
Skills
Forecasting, Start-ups, Public Speaking, Customer Service, Research, Strategic Planning, Analysis, Data Analysis, Team Building, Process Improvement, Public Relations, Access, Project Planning, Leadership, Comedy, Business Planning, Market Analysis, Love, Market Research, Planning, Technical Writing, Teaching, Program Development, Politics, Acting, PowerPoint, Microsoft Office, Excel, Word, Problem Solving, Customer Relations, Fantasy Football, Outlook, Social Media Marketing, Social Media, Non-profits, Financial Analysis, Reddit, Business Strategy, Coaching, Marketing Strategy, Administration, Team Leadership, Budgeting, Negotiation, Mentoring, Arduino
Education
The University of New Mexico 2008 — 2010
MBA, Management of Technology
University of Northern Colorado 2002 — 2006
B.S., Business
Sherwin Williams October 2014 - Present
Il Vicino Wood Oven Pizza May 2012 - September 2014
DriveTime October 2010 - December 2011
T-Mobile October 2009 - October 2010
Skills
Customer Service, PowerPoint, English, Research, Public Speaking, Sales, Marketing, Social Media Marketing, Social Networking, Facebook, New Business Development, Event Management, Teamwork, Leadership, Management, Social Media, Time Management
Education
The University of New Mexico 2012 — 2014
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
The University of New Mexico 2004 — 2009
Bachelor of Arts (B.A.), Cultural Anthropology and Religious Studies
NinjaTrader, LLC October 2014 - Present
NinjaTrader, LLC August 2014 - October 2014
NinjaTrader, LLC May 2014 - August 2014
Denver Deep Dish 2012 - 2013
Verizon Wireless April 2008 - November 2011
MarketStar November 2006 - April 2008
T-Mobile September 2004 - November 2006
Skills
Customer Service, Sales, Account Management, Sales Management, Marketing, Direct Sales, Customer Satisfaction, Customer Retention, Sales Operations, Management, Microsoft Office, Marketing Strategy, Training, Merchandising, Sales Process, Wireless, Product Marketing, Product Management, New Business Development, Team Leadership, Customer Experience, Marketing Communications, Telecommunications, Event Management, Mobile Devices, Selling
Education
The University of New Mexico 1999 — 2003
Organizational Communication
New Mexico Department of Corrections December 2014 - Present
Wildfire Support Team January 2013 - Present
T-Mobile September 2013 - August 2014
Los Alamos National Laboratory May 2009 - August 2011
Los Alamos National Laboratory May 2006 - August 2008
Skills
Leadership, Customer Service, Data Entry, Microsoft Office, Payroll, Management
Education
The University of New Mexico 2011 — 2014
Master of Business Administration (M.B.A.), Management Information Systems / Information Assurance
The University of New Mexico 2007 — 2011
Bachelor’s Degree, Business Administration and Management, General
T-Mobile Retail Support Line RepresentativeT-MobileMay 2012 - November 2014
Herbalife April 2009 - May 2012
First Financial Credit Union May 2008 - April 2009
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Research, Leadership, Public Speaking, Management, Customer Satisfaction, Retail
Education
The University of New Mexico - Robert O. Anderson School of Management 2009 — 2015
Bachelor’s Degree, Bachelors of Business Administration, Concentration Accounting
Allergan August 2015 - Present
Actavis September 2014 - August 2015
Actavis July 2014 - September 2014
Forest Laboratories July 2013 - August 2014
T-Mobile April 2012 - July 2013
Hewlett-Packard 2011 - 2012
T-Mobile 2010 - 2011
The Buckle 2007 - 2010
Skills
Direct Sales, Sales Process, Account Management, Sales Management, Sales, Sales Operations, Solution Selling, Customer Service, Cold Calling, Sales Presentations, New Business Development, Customer Satisfaction, Negotiation, Channel Partners, Management, Leadership, Marketing, Retail, Selling, Wireless, Budgets, Marketing Strategy, Salesforce.com, Selling Skills, Enterprise Software
Education
The University of New Mexico - Robert O. Anderson School of Management
Master of Business Administration (MBA), Business Administration and Management, General
The University of New Mexico - Robert O. Anderson School of Management 2007 — 2011
Bachelor of Business Administration (B.B.A.), Marketing/Operations
Target August 2012 - Present
T-Mobile June 2010 - August 2012
Verizon Wireless August 2006 - May 2010
Aflac May 2006 - August 2006
Skills
Cold Calling, Retail, Direct Sales, Sales Process, Customer Satisfaction, Sales Presentations, Salesforce.com, Solution Selling, Sales Operations, Sales Management, Account Management, B2B, Recruiting, Sales, Driving Results, Inventory Management, Hiring, Coaching, Team Leadership, Employee Training, Store Management, Leadership, Customer Service, Retail Sales, Management, Time Management, Strategy, Customer Retention, Merchandising, Loss Prevention, Building Relationships, Income Statement, Visual Merchandising, Store Operations, Performance Management, Talent Acquisition, Inventory Control, Customer Experience, Profit, Training, P&L
Education
The University of North Dakota 2001 — 2006
Bachelor of Arts (B.A.), Criminal Justice/Police Science
The University of North Dakota- Grand Forks 2001 — 2006
Bachelor's degrees, BS Criminal Science, BA Sociology, 3.0
University of the Sunshine Coast- Queensland, Australia 2005 — 2005
Bachelor's degree, Psychology, 3.5
Penske Truck Leasing August 2015 - Present
Genesis Decorations and Cakes February 2015 - Present
Penske Truck Leasing September 2014 - August 2015
T-Mobile June 2012 - September 2014
Justicia Digna, LLC: Immigration Law Firm September 2013 - February 2014
Citi June 2009 - June 2011
Skills
Customer Service, Microsoft Office, Sales, Microsoft Excel, Account Management, Microsoft Word, Inventory Management, Team Leadership, PowerPoint, Leadership, Management, Teamwork, Logistics, Sales Management, Negotiation, Customer Satisfaction, Team Building, Time Management, Operations Management, Marketing
Education
The University of New Mexico 2009 — 2013
Bachelors of Business Administration, Operations Management & Marketing Management
South Valley Academy 2005 — 2009
High School
Anytime Fitness October 2015 - Present
Light The Way Church March 2013 - Present
ProVision Security June 2015 - October 2015
Anytime Fitness October 2013 - October 2015
ProVision Security October 2013 - May 2015
T-Mobile October 2011 - October 2013
New Life Academy of Woodbury, MN September 2010 - October 2013
Financial Education Services April 2012 - April 2013
Miller & Holmes August 2010 - July 2011
Skills
Sales, Customer Retention, Social Networking, Real Estate, Contract Negotiation, Lease Negotiations, Commercial Real Estate, Account Management, Coaching, Customer Service, Sales Process, Sales Operations, Sales Presentations, Sales Management, Public Speaking, Social Media, Mentoring, Interpersonal..., Relationship Management, Cold Calling, Professional..., Life Coaching, Youth Ministry, Logistics, Teaching, Logistics Management, Security, Franchising, Management, Microsoft Office
Education
The University of North Dakota 2005 — 2010
Commercial Aviation
New Life Academy
Boulder County February 2015 - Present
T-Mobile May 2012 - February 2015
Living Cross Ambulance Service September 2009 - September 2011
Skills
Call Centers, Telecommunications, Technical Support, Emergency Medical..., Emergency Medicine, Customer Experience, Mobile Devices, Law Enforcement, Cellular Communications, Wireless, VoIP, Troubleshooting, IP, Networking, TCP/IP, Wireless Networking, Ethernet, Customer Satisfaction, GSM, Routers, Telephony, WAN, 3G, Computer Network..., LTE, UMTS, LAN-WAN, E-911
Education
The University of New Mexico 2006 — 2010
Emergency Medical Services
Hewlett Packard November 2009 - Present
T-Mobile April 2007 - November 2009
AT&T/Cingular Wireless December 2003 - February 2007
Skills
HP, Solution Selling, Direct Sales, Sales Process, Managed Services, Partner Management, Salesforce.com, Cold Calling, Sales Presentations, Sales Operations, Channel Partners, Account Management
Education
The University of New Mexico - Robert O. Anderson School of Management 2007 — 2009
BBA, Accounting
T-Mobile August 2015 - Present
Smith's Food & Drug Centers October 2014 - August 2015
Smith's Food & Drug Centers February 2011 - October 2014
Smith's Food & Drug Centers January 2004 - February 2011
Skills
Customer Service, Cash Handling, Scheduling, Management, Coaching, Teaching, Public Speaking
Education
The University of New Mexico 2007 — 2010
Bachelor of Education (B.Ed.), Nutrition Sciences
Moriarty High School
Managed Admin September 2014 - Present
Freelance May 2013 - Present
University of New Mexico IT February 2009 - May 2013
T-Mobile October 2004 - February 2009
ClientLogic February 2001 - September 2004
Skills
Creative Writing, Technical Writing, Copywriting, Editing, Networking, OS X, Microsoft Office, Internet, Troubleshooting, SEO, SEO Copywriting, Windows, Mac OS X, Linux
Education
The University of New Mexico 2009 — 2013
Bachelor of Arts (BA), English (Creative Writing), Magna Cum Laude
The Coca-Cola Company September 2015 - Present
Comcast Business February 2015 - August 2015
The Kemtah Group, Inc. December 2014 - February 2015
Precious Moments Senior Care March 2012 - February 2015
The Kemtah Group, Inc. April 2014 - December 2014
Hewlett-Packard Company June 2010 - February 2012
Qwest April 2004 - June 2010
AOL June 2002 - April 2004
T-Mobile August 2000 - August 2002
Skills
Cold Calling, New Business Development, Telecommunications, Customer Service, Direct Sales, Customer Satisfaction, Coaching, Pricing, Networking, Channel Partners, Solution Selling, Retail, Salesforce.com, Sales Operations, Selling, Inventory Management, Sales, Account Management, Managed Services, Customer Experience, Key Account Management, Product Management, Wireless, Sales Presentations, Forecasting, Sales Process, Budgets, Training, Management, CRM
Education
University of Phoenix 2005 — 2009
BSIT, Information Technology
The University of New Mexico 1999 — 2004
Non-Professional General Legal Studies (Undergraduate)
AT&T Mobility April 2013 - Present
AT&T Mobility August 2010 - May 2013
AT&T Mobility October 2007 - August 2010
T-Mobile June 2004 - July 2007
Skills
Project Management, New Product Development, Product and Service..., Vendor Management, Product Lifecycle..., Process Improvement, Leadership, Innovation, Operational Planning, Product Management, Strategy, Cross-functional Team..., Telecommunications, GSM, Product Development
Education
The University of New Mexico 1997 — 2001
Bachelor of Arts (B.A.)
T-Mobile August 2011 - Present
T-Mobile USA 2005 - August 2011
New Edge Networks an Earthlink Company 2004 - 2005
Lantana 2004 - 2004
Sprint 2000 - 2003
Skills
IPv6, Strategy Development, Network Architecture, IP, Network Design, MPLS, Cisco Technologies, LTE, Network Security, UMTS, Networking, 3GPP, Wireless, Android, Architecture
Education
The University of New Mexico - Robert O. Anderson School of Management 2003 — 2006
MBA, Business
University of Virginia 2001 — 2002
Graduate Certificate, Technology Leadership
University of Pittsburgh 1997 — 1999
BS
T-Mobile October 2006 - October 2011
McDonald’s Corporation October 2001 - October 2006
Skills
Proficient in Microsoft..., Finance, Customer satisfaction..., Trained and highly..., Training, Customer Satisfaction, Management, Customer Experience, Outlook, Data Analysis, Teamwork, Time Management, Marketing, Leadership
Education
The University of New Mexico - Robert O. Anderson School of Management 2013 — 2013
Master of Business Administration (MBA), Policy & Planning
The University of New Mexico - Robert O. Anderson School of Management
Bachelor of Business Administration (BBA), Finance and Financial Management Services
Nulo, Inc. March 2015 - August 2015
World of Beer August 2014 - March 2015
T-Mobile November 2009 - August 2014
Paa-Ko Ridge Golf Club 2009 - 2013
Elephant Bar Restaurant August 2007 - November 2009
Sadies August 2005 - July 2007
El Paso Natural Gas May 2004 - August 2005
Skills
Telecommunications, Wireless, GSM, Mobile Devices, UMTS, LTE, 3G, VoIP, Call Centers, IP, Customer Experience, Cellular Communications, CDMA, Vendor Management, Mobile Communications, Computer Network..., Mobile Technology, Network Design, Direct Sales, Management, Account Management, Customer Service, Solution Selling, Team Leadership, Customer Satisfaction, New Business Development, Leadership
Education
The University of New Mexico 2005 — 2016
Bachelor's degree, English Language and Literature, General
T-Mobile US June 2012 - Present
T-Mobile USA September 2008 - June 2012
T-Mobile USA August 2006 - August 2008
T-Mobile August 2004 - August 2006
T-Mobile January 2003 - May 2004
Skills
Call Center, Customer Experience, Customer Service, Outsourcing, Cross-functional Team..., Vendor Management, Business Process, People Management, Remote Team Management, Service Operations, Procedure Design, Program Management, Troubleshooting, Collaborative Problem..., Building Relationships, Innovative Thinking, Problem Analysis, Management, Call Centers, Telecommunications, Strategy, Wireless, Coaching, Operations Management, System Deployment, Project Planning, Customer Satisfaction, Professional..., Project Management, Business Intelligence, Networking, Mobile Devices, Business Strategy, Workforce Management, Customer Retention, Strategic Planning, Cellular Communications, Technical Support, Call Center Development, CRM, Virtual Teams
Education
The University of New Mexico 1990 — 1995
Northwestern Mutual March 2008 - Present
Victoria's Secret October 2012 - February 2014
T-Mobile February 2006 - March 2008
Education
The University of New Mexico - Robert O. Anderson School of Management 2005 — 2011
Bachelor of Business Administration (BBA), Finance
T-Mobile March 2015 - Present
T-Mobile January 2014 - Present
T-Mobile October 2012 - January 2014
T-Mobile April 2011 - October 2012
T-Mobile October 2010 - April 2011
T-Mobile January 2007 - April 2009
T-Mobile January 2005 - January 2007
T-Mobile March 2004 - January 2005
T-Mobile February 2002 - March 2004
T-Mobile December 2000 - February 2002
Skills
Call Center, Cross-functional Team..., GSM, Call Centers, Customer Service, Training, Process Improvement, Mobile Devices, Customer Satisfaction, Team Management, Wireless, Troubleshooting, Android, Customer Experience, Software Documentation, Telecommunications, VoIP, Customer Retention, Leadership, Management, Project Planning, Technical Support, Coaching, Testing, Business Process, Analysis, Networking, Vendor Management
Education
The University of New Mexico
DIRECTV August 2015 - Present
DIRECTV April 2014 - Present
T-Mobile August 2013 - March 2014
T-Mobile March 2011 - August 2013
T-Mobile June 2005 - March 2011
T-Mobile January 2004 - June 2005
T-Mobile USA August 1999 - January 2004
Skills
Telecommunications, Vendor Management, Customer Experience, Mobile Devices, Program Management, Cross-functional Team..., Process Improvement, Team Leadership, Wireless, Call Centers, Apple Certified, HTML, Broadcast Television, Customer Satisfaction, Business Analysis, Customer Service, Customer Retention, Management, Project Management, Call Center
Education
The University of New Mexico 1999 — 2002
Electrical and Electronics Engineering
T-Mobile September 2013 - Present
T-Mobile July 2010 - August 2013
eTelecare Global Solutions 2006 - April 2011
Skills
Human Resources, Business Strategy, Leadership Development, Team Leadership, Operations Management, Sales Process, Mobile Devices, Outsourcing, Strategic Planning, Employee Training, Customer Service, Customer Satisfaction, Technical Support, Competency Based..., Project Management, Process Improvement, Performance Management, Team Building, Coaching, Call Centers, Recruiting, Vendor Management, Leadership, Customer Experience, Training, Call Center, Management, Program Management, Cross-functional Team..., Telecommunications, Organizational Behavior, Professional..., Business Ethics, Cross-cultural
Education
The University of New Mexico 2002 — 2011
BA, Organizational Management
T-Mobile November 1997 - Present
T-Mobile USA 1997 - Present
T-Mobile Wireless 1997 - Present
Skills
Requirements Analysis, Telecommunications, Process Improvement, Mobile Devices, Call Centers, Wireless, Project Management, Business Analysis, Cross-functional Team..., Visio, Requirements Gathering, Troubleshooting, Integration, SDLC, Customer Experience, Business Requirements, Vendor Management, Management, Business Process, Program Management, Testing, Project Delivery, Software Project..., PMP, Business Intelligence, System Deployment, SharePoint, PMO, Software Documentation, Business Process..., Analysis, Product Management, Agile Methodologies
Education
The University of New Mexico
BA, Criminology/Sociology; Minor, Business Administration
T-Mobile September 2010 - Present
T-Mobile USA, Inc. April 2007 - August 2010
T-Mobile September 2006 - March 2007
T-Mobile April 2005 - September 2006
University of New Mexico January 2004 - May 2006
T-Mobile February 2004 - March 2005
Jaynes Corporation April 2002 - February 2004
Hispanic Association of Colleges and Universities (HACU) June 2001 - August 2001
Skills
Employee Relations, Employment Law, Performance Management, Organizational..., HRIS, Leadership Development, Recruiting, New Hire Orientations, Call Centers, Human Resources, Leadership, Team Building, Employee Engagement, Interviews, Management, Training, Employee Benefits, Payroll, Career Development, Personnel Management, Coaching, Talent Acquisition, Succession Planning, Onboarding, Deferred Compensation, Workforce Planning, FMLA, Benefits Administration, College Recruiting, Talent Management, Employee Training, Applicant Tracking..., Labor Relations, Organizational..., Hiring, HR Policies, Technical Recruiting, Conflict Resolution, Compensation & Benefit, HR Consulting, Employer Branding, Taleo, Strategic HR, Sourcing
Education
The University of New Mexico - Robert O. Anderson School of Management 1998 — 2003
MBA and BBA, Organizational Behavior/Human Resources Management
T-Mobile Analyst IIT-Mobile USA1999 - Present
Education
The University of New Mexico 1998 — 1999
T-Mobile September 2013 - Present
T-Mobile June 2010 - September 2013
T-Mobile September 2008 - June 2010
T-Mobile July 2006 - September 2008
T-Mobile June 2005 - June 2006
T-Mobile September 2003 - May 2005
T-Mobile October 2001 - August 2003
Skills
Project Management, Business Analysis, Cross-functional Team..., Process Improvement, Call Center, FOTA Solutions, Root Cause Analysis, OTA, Customer Satisfaction, Device Manager, Wireless Mobility, Wireless, Telecommunications, Android, GSM, Integration, Leadership, Call Centers, Program Management, Technical Support, Mobile Technology, Testing
Education
Continuing Education Courses
The University of New Mexico
Blaise Energy, Inc. November 2008 - Present
Enterprise Mobility November 2007 - September 2008
T-Mobile November 2002 - November 2007
Terabeam 1999 - 2001
Electric Lightwave 1996 - 1999
Skills
Enterprise Software, Solution Selling, Mobile Devices, Strategic Partnerships, Product Management, Channel, Sales Management, Professional Services, Account Management, Managed Services, Mobile Applications, Wireless, Leadership, Start-ups, Program Management, Outsourcing, Business Development, Sales, Management, Strategic Planning
Education
The University of North Dakota 1983 — 1987
Bachelor of Science (B.S.), Aerospace, Aeronautical and Astronautical/Space Engineering
Starbucks Coffee Company August 2004 - Present
T-Mobile 1998 - 2003
Skills
Loss Prevention, Merchandising, Retail Sales, Inventory Control, Multi-unit, Store Management, Profit, Store Operations, Income Statement, Retail, Sales, Visual Merchandising, Public Speaking, Customer Service, Customer Satisfaction, Inventory Management, Driving Results, District Management, New Store Openings, Sales Operations, Customer Retention, New Store Development, Management, POS, P&L Management, Hiring, Employee Training, Time Management, Sales Management, Training
Education
The University of New Mexico 1993 — 1997
St. Pius X High School 1989 — 1993
T-Mobile November 2012 - December 2013
T-Mobilie USA August 2006 - December 2013
T-Mobile August 2005 - August 2006
Cricket Communications April 2000 - July 2005
New Mexico Center for Dispute Resolution January 1997 - January 2000
Skills
Property Management, Lease Administration, Selling, Leases, Real Estate, Contract Negotiation, Site Acquisition, Lease Negotiations, Corporate Real Estate, Customer Retention, Sales, Real Estate Transactions, Negotiation, Commercial Real Estate, Customer Satisfaction, Location Intelligence, Property, Telecommunications, Real Estate Development, Team Management, Cellular Communications, Wireless Networking, Regulatory Documentation, Budgets, Forecasting, Vendor Management, Regulatory Submissions, Project Management, Cross-functional Team..., Zoning, Program Management, Project Planning, MLA, Conflict Resolution, Vendor Relationships
Education
The University of New Mexico 1994 — 1996
Bachelor of Arts (BA), Political Science and Government
Medical University of South Carolina May 2014 - Present
Medical University of South Carolina January 2012 - May 2014
Hilton Guam Resort and Spa October 2002 - March 2003
RealCom Associates May 2000 - May 2002
T-Mobile June 1998 - May 2000
Australian Federal Police October 1989 - May 1997
Skills
Oracle Health Sciences..., HL7v2, HL7v3, Ruby on Rails
Education
University of Southern Queensland 2008 — 2010
Masters, Information Technology
University of Southern Queensland 2003 — 2004
Graduate Certificate, Information Technology
The University of Queensland 1986 — 1989
Bachelor of Science, Mathematics
T-Mobile Business AnalystT-Mobile USA2006 - Present
Education
The University of New Mexico - Robert O. Anderson School of Management 1997 — 2001
Comcast Business April 2015 - Present
CenturyLink October 2013 - April 2015
T-Mobile February 2013 - August 2013
AT&T Mobility July 2010 - April 2013
The Satellite Guy October 2007 - May 2010
Skills
Sales, B2B, Management, Customer Service, Account Management, Direct Sales, Sales Management, Sales Operations, Cold Calling, Sales Process, Solution Selling, Customer Satisfaction, Selling, Salesforce.com, Customer Retention, New Business Development
Education
The University of New Mexico
University of Alaska Anchorage
Percolate LLC April 2005 - Present
UNM Press March 2007 - March 2011
T-Mobile August 2000 - February 2005
Skills
BSD, Cloud Computing, Network Design, Solaris, Web Applications, System Administration, DNS, Network Administration, FreeBSD, VMware, TCP/IP, Security, Firewalls, Network Security, Linux, Virtualization, Operating Systems, Bash, Unix, Servers, MySQL, Computer Security, Cisco Technologies, Windows Server, Shell Scripting, Troubleshooting, Apache, IIS, Ubuntu, Databases, Perl, Programming, Data Center, Python, Linux System..., SQL, PHP, Disaster Recovery, OS X, Active Directory, VPN, Windows, Web Development, Networking, Switches, Ruby, Integration, VMware ESX
Education
The University of New Mexico
Ericsson March 2013 - Present
Cricket Communications December 2007 - March 2013
T-Mobile June 2005 - December 2007
T-Mobile March 2002 - June 2005
T-Mobile August 2000 - March 2002
Skills
CDMA, LTE, EVDO, Wireless, Unix Administration, Red Hat Linux, Ubuntu, SMSC, MSC, HLR, SS7, M3UA, Solaris, Tellabs, Cisco, Ericsson, Nortel, Alcatel, Nokia, CCNA, GSM, Cellular Communications, 4G, 3G, Telecommunications, IP, Core Network, SMS, Cisco Certified, TCP/IP
Education
The University of New Mexico
Albuquerque Academy
T-Mobile August 2012 - Present
T-Mobile January 2010 - August 2012
Washington Mutual June 2003 - January 2010
Washington Mutual 2003 - June 2008
GE Financial Assurance 2001 - 2003
GE Financial Assurance 1999 - 2000
GE Financial Assurance 1998 - 1999
GE Financial Assurance 1997 - 1998
Deloitte & Touche January 1995 - May 1997
Skills
Sarbanes-Oxley Act, Internal Controls, Financial Reporting, Auditing, Accounting, Financial Analysis, Internal Audit, Process Improvement, Risk Management, GAAP, US GAAP, Financial Audits, Business Analysis, Financial Accounting, Sarbanes-Oxley
Education
The University of North Dakota 1990 — 1994
BA, Accounting
HealthXnet / Hospital Services Corporation July 2015 - Present
HealthXnet / Hospital Services Corporation March 2014 - Present
Tricore Reference Laboratory November 2011 - March 2014
PhDx Systems, Inc November 2008 - April 2011
PhDx Systems, Inc. November 2006 - November 2008
PhDx Systems, Inc. April 2006 - November 2006
T-Mobile December 2004 - June 2005
AT&T Mobility September 2003 - June 2004
Sprint PCS December 2002 - July 2003
FedEx Office December 1996 - March 2001
Skills
Customer Relations, Research, Documentation, Writing, Analysis, Training, Train the Trainer, Training Material, Employee Training, Employee Orientations, Adult Learning Theory, Customer Service, Software Documentation, Marketing, Databases, CRM, Data Entry, Sales, Leadership, Project Management, Team Building, Program Management, Management, Social Media
Education
Central New Mexico Community College 2001 — 2002
Associates Degree, Liberal Arts
The University of New Mexico
Bachelor of Arts (BA)
Sandia National Laboratories January 2011 - Present
Lockheed Martin July 2008 - January 2011
Lockheed Martin January 2004 - July 2008
Lockheed Martin May 2002 - January 2004
RESPEC June 2001 - May 2002
T-Mobile May 1999 - June 2001
Skills
Virtualization, Process Improvement, Cloud Computing, Troubleshooting, Cross-functional Team..., System Administration, Project Management, Vendor Management, Management, IT Operations, Windows 7, Computer Hardware, IT Management, ITIL, Information Technology, IT Service Management, Program Management, Integration, Security, VMware, Disaster Recovery, Virtual Desktop...
Education
Webster University 2006 — 2009
Master of Arts (M.A.), IT Management
Webster University 2006 — 2009
Master of Arts (M.A.), Business
The University of New Mexico 1997 — 2004
Bachelor of Arts (B.A.), Communication, General
Raton High School 1994 — 1997
Fidelity Investments April 2011 - Present
T-Mobile May 2005 - April 2011
UPS October 2002 - May 2005
Gateway January 2000 - January 2002
Education
The University of New Mexico 1999 — 2009
Bachelor's degree, Economics
T-Mobile October 2014 - Present
T-Mobile May 2013 - September 2014
T-Mobile August 2012 - May 2013
T-Mobile September 2010 - August 2012
WDAZ August 2009 - December 2009
CBS Radio May 2007 - August 2007
Skills
Coaching, Program Management, Customer Service, Account Management, Leadership, Social Media, Microsoft Office, Direct Sales, Time Management, Microsoft Excel, New Business Development, Outlook, Public Speaking, Event Planning, Microsoft Word, Retail, Sales, Sales Management, Negotiation, Team Leadership, Employee Training, Social Media Marketing, Social Networking
Education
The University of North Dakota 2005 — 2009
Bachelor's degree, Communications
University of the Sunshine Coast 2009 — 2009
Bachelor's degree, communications
The Kemtah Group, Inc. August 2015 - Present
The Kemtah Group, Inc. July 2014 - September 2015
Allied Digital Services limited March 2014 - June 2014
SNAP Inc January 2014 - June 2014
Allied Digital Services limited October 2013 - January 2014
Robert Half November 2012 - October 2013
T-Mobile April 2011 - November 2012
Robert Half Technology January 2011 - March 2011
Robert Half Technology October 2010 - February 2011
Salam Academy February 2005 - October 2010
Skills
Troubleshooting, Technical Support, Blackberry, Active Directory, Help Desk Support, Computer Repair, Laptops, Windows XP, Windows Server, Switches, Customer Service, Servers, DNS, Operating Systems, Microsoft Office, VMware, Dell Computers, Virtualization, Microsoft Exchange, IT Service Management, XP, DHCP, Software Installation, Remote Desktop, Windows, Cisco Technologies, Hardware Support, BMC Remedy, Project Management, Network Administration, Remedy Ticketing System, Norton Ghost, Service Desk, Wireless Routers, Compaq, Windows XP Pro, Server 2000-2008, Mobile Devices, Enterprise Mobility, iPhone Support, Blackberry Enterprise..., iPhone
Education
The University of New Mexico 2008 — 2014
Bachelor's, Computer Science
Community college 2006 — 2010
bachelors, Network technology
Asurion 2013 - Present
J.D. Power and Associates 2012 - 2012
T-Mobile 1999 - 2012
Lovelace Health Systems 1993 - 1999
Skills
Voice of the Customer..., Customer Segmentation, Return on Investment..., Large Scale Change..., Ramp Ups, Turn Arounds, Recruitment Strategy, Steering Team..., Communication Models, Product Launch, Content Management, Training Design &..., Leadership Development, Coaching & Feedback..., KPI & Metric Development, Business Process, Benchmarking, Root Cause Analysis, Variable Compensation, Vendor Contract..., Revenue Assurance
Education
University of Phoenix 1997 — 2000
Bachelors, Business Adminstration
The University of New Mexico 1993 — 1993
Licentiate degree, Emergency Medical Technology/Technician (EMT Paramedic), 3.5
T-Mobile June 2014 - Present
T-Mobile June 2011 - Present
T-Mobile USA, Inc. January 2010 - June 2011
T-Mobile USA, Inc. November 2005 - January 2010
T-Mobile USA, Inc. September 2008 - September 2008
T-Mobile USA, Inc. February 2008 - March 2008
T-Mobile USA, Inc. April 2001 - November 2005
T-Mobile June 2000 - April 2001
Skills
Microsoft Office, Word, Linux, PowerPoint, Excel, Photoshop, XP, Mac OS, Writing, Windows, Outlook, Editing, English, Customer Service, Operating Systems, Spanish, Mac, Customer Relations, Public Speaking, Unix, Mac OS X, Android, Android SDK, Telecommunications, Web Content, Troubleshooting, Internet Troubleshooting, Internet Explorer, Mobile Internet, Mobile Devices, Firefox, Google Chrome, Apple Safari, Media Production, Logic Pro, iMovie, OS X, BMC Remedy, System Deployment, Microsoft Excel, Testing, Customer Experience, Wireless, Microsoft Word, Management, Process Improvement, Business Process, Avaya, Software Documentation, Call Centers
Education
Systemation, Inc. 2010 — 2010
Practitioner Certificate, Business Analysis
The University of New Mexico 1998 — 2003
Bachelors, Public Relations / Spanish
T-Mobile October 2014 - Present
St. Clair Winery Bistro March 2010 - October 2013
Skills
Event Management, Event Planning, Marketing, Customer Service
Education
The University of New Mexico 2015 — 2016
Bachelor of Arts (B.A.), Sociology
Central New Mexico 2012 — 2015
Associate of Arts (AA), Sociology
T-Mobile July 2014 - Present
Enchantment Eateries, Inc. October 2002 - July 2014
University of New Mexico January 2012 - June 2012
Frontline Computing April 2011 - June 2012
Hyatt Regency Albuquerque 2000 - 2002
Skills
Intercultural..., Linguistics, Teaching, Data Entry, Public Speaking, Research, Tutoring, Spanish, Editing, Information Technology, Nonprofits, International Relations, SPSS, Policy Analysis, Community Outreach, Qualitative Research, Program Management, Leadership, Politics, Customer Service, Social Media, Policy, Human Resources, Project Management, PowerPoint, Microsoft Office
Education
The University of New Mexico 2006 — 2011
Bachelor of Arts, Religious Studies
Nuance Communications May 2009 - November 2011
Qpass July 2008 - May 2009
T-Mobile February 2006 - May 2008
Skills
Cisco Networking, Data Troubleshooting, Production Management, Network Operations, Applications Support, Broadband Access
Education
The University of New Mexico
Hewlett-Packard 2014 - Present
Hewlett-Packard 2010 - 2013
University of New Mexico 2009 - 2010
T-Mobile 2007 - 2008
Honeywell Aerospace 2004 - 2007
Computers and More 2003 - 2004
Education
University of Phoenix
Master of Business Administration (M.B.A.)
The University of New Mexico
Bachelor’s Degree, Liberal Arts and Sciences/Sociology and Communication, Cum Laude
C.N.S. February 2012 - Present
Target August 2010 - January 2012
Ortega's On the Plaza 2012 - 2012
T-Mobile 2008 - 2009
Skills
Customer Service, Management, Sales, Microsoft Excel, Retail, Inventory Management, Microsoft Word, Training, Sales Management, Microsoft Office, Public Speaking, Team Building, Marketing, Merchandising, Strategic Planning, Teamwork, Time Management, Leadership, Social Media, PowerPoint, Customer Satisfaction, Recruiting, Marketing Strategy, Team Leadership, Negotiation, Photoshop, Event Planning, New Business Development
Education
The University of New Mexico 2005 — 2008
Psychology/Advertising
Teladoc August 2014 - Present
It Works! Global March 2014 - Present
Prime Therapeutics January 2014 - July 2014
Walgreens January 2013 - January 2014
T-Mobile September 2009 - October 2011
Connextions March 2008 - August 2009
Skills
Customer Service, Management, Leadership, Microsoft Excel, Sales, Training, Process Improvement, Microsoft Word, Team Building, Team Leadership
Education
The University of New Mexico 2003 — 2006
Criminology
Technical Vocational Institute 2000 — 2004
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Earthwise Pet November 2012 - Present
T-Mobile May 2006 - January 2012
Skills
Customer Service, Team Leadership, Microsoft Word, Microsoft Excel, Microsoft Office, Call Centers, Time Management, Customer Satisfaction, Customer Experience, Access, Data Entry, Inventory Management, Teamwork
Education
The University of New Mexico - Robert O. Anderson School of Management 2012 — 2013
Bachelor of Business Administration (B.B.A.), Accounting
T-Mobile March 2007 - July 2013
T-Mobile March 2002 - February 2007
Gateway June 2000 - January 2002
Skills
Telecommunications, Wireless, VoIP, Switches, System Deployment, Wireless Networking, TCP/IP, Avaya, Troubleshooting, Technical Support, Operating Systems, Network Administration, BMC Remedy, Telephony, DHCP, DNS, VPN, Routers, Servers, IP, Firewalls, Call Centers, System Administration, Windows, Software Installation, LAN-WAN, Networking, Active Directory, Hardware, Computer Hardware, Testing, Mobile Devices, Microsoft Exchange, Cisco Technologies, Cloud Computing, HP, Help Desk Support, Laptops, WAN, Windows 7, XP
Education
The University of New Mexico - Robert O. Anderson School of Management 1996 — 1999
Master of Business Administration (MBA), Management Information Systems, General, 3.9
The University of New Mexico - Robert O. Anderson School of Management 1996 — 1999
Master of Business Administration (MBA), Production Operation Management, 3.9
The University of New Mexico - Robert O. Anderson School of Management 1991 — 1996
Bachelor's degree, Business Computer Systems, 3.4
T-Mobile January 2011 - Present
Skills
Call Centers, Customer Retention, Customer Experience, Customer Satisfaction, Customer Service, Telecommunications, Troubleshooting, Wireless, Team Building, Vendor Management
Education
The University of New Mexico - Robert O. Anderson School of Management 2013 — 2016
Bachelor of Business Administration (BBA), Finance, General
T-Mobile September 2013 - August 2014
Omni Arms May 2013 - August 2013
Stream Global Services May 2012 - May 2013
Education
The University of New Mexico 2008 — 2011
Linguistics
Taos High School 2002 — 2006
High School Diploma, General Studies