Experience
Towers Watson Exchange Solutions  August 2009 - Present
Survey Sampling International (Opinionology)   January 2008 - May 2009
Cicero Group (Progrexion Research)   2007 - 2008
Nokia Mobile Phones  2005 - 2006
Doner Advertising  2003 - 2004
Brigham Young University - Cougar Creations Copy Center & Computer Lab   2001 - 2003
Xerox Business Services   2000 - 2001
UC San Diego - The Ida and Cecil Green Faculty Club / Premier Foods Services   1995 - 2000

Skills
Access, PowerPoint, Outlook, Relational Databases, SharePoint, Microsoft Excel, User Interface, Microsoft Office, Microsoft Word, SQL, Filezilla, Project Management, Visio, ETL Tools, SSIS, SFTP Data Transmission, Customer Data..., Secure Email (Cisco), Data File..., Salesforce.com, Workflow/Case..., Process Automation, File Processing, Client Training, Presenting to Clients, Resolving Issues, Data Loading, Escalations Management, Service Level Agreements, Cross-functional..., Customer Satisfaction, Long-term Customer..., Data Integrity, Process Enhancement, Medicare, Establish & Maintain..., Relating to Clients, Responsiveness, Committed to..., Driving Efficiency, Written & Verbal..., Time Management, Managing Deadlines, Proactive self-starter, Highly Organized &..., Increase Productivity, Quality Assurance, Timely Execution, Ownership, Influence Others

Education
Westminster College - Bill & Vieve Gore School of Business, Salt Lake City, Utah   2009 — 2011
Master of Business Administration (M.B.A.), Business Administration, GPA: 3.6

Brigham Young University, Provo, Utah   2001 — 2003
Bachelor of Arts (B.A.), Marketing Communications, GPA: 3.5

ITT Technical Institute-San Diego   1997 — 1999
Associate of Science (A.S.), Electronics Engineering Technology (EET), GPA: 3.9

Mira Mesa High School, San Diego, California   1993 — 1997
High School Diploma

Experience
Presidio  January 2013 - Present
Xerox Business Services   October 2005 - January 2013
Xerox  October 2000 - October 2005
CompuCom  1995 - 2000
US Bank  January 1993 - November 1995

Skills
Cisco Technologies, Firewalls, VPN, Routing, CCNA, Network Design, Networking, Disaster Recovery, Switches, Network Security, LAN-WAN, Cisco IOS, Checkpoint, Visio, ASA, Solarwinds, IPSec, WAN, Network Architecture, PIX, Cisco, Cisco Switches, BGP, OSPF, Network Engineering, EIGRP, Cisco Wireless, ASA with FirePower..., SourceFire, 802.1x

Education
Lane Community College
Associates

Experience
Coopers Technology Group   March 2009 - Present
Xerox Business Services   November 2008 - February 2009
Freshwater Education District   September 1997 - July 2008

Skills
Windows Server, Troubleshooting, Servers, DNS, Microsoft Exchange, Windows 7, Technical Support, Group Policy, Microsoft Certified..., WAN, Windows Vista, Firewalls, Networking, Linux, Disaster Recovery

Education
Minnesota State Community and Technical College   2010 — 2012
Associate of Arts and Sciences (AAS), Programming/Liberal Arts, 3.53

Experience
Swissport Cargo Inc.   March 2013 - Present
Tri- City People's Corporation  March 2008 - August 2012
Prime Flight Aviation Service   June 2006 - March 2007
Xerox Business Services   February 1998 - December 2002

Skills
Receptionist, MS Office Suite, Microsoft Office, Volunteer Management, Non-profits, Public Speaking, Data Entry, Public Relations, Networking, Team Building, Program Evaluation, Microsoft Word, Customer Service, Management, Nonprofits, Strategic Planning, Community Development, Marketing, Training, Grant Writing, Program Development, Recruiting, Policy, Research, Staff Development, Workshop Facilitation, Leadership, Crisis Management, Conflict Resolution, Facebook, Resume Writing, Event Management, Analysis, Social Media, Social Networking, Leadership Development, Program Management, Coaching

Education
Rutgers University   2008 — 2009
Family Development Credentialing Certification, Social Work, 4.0

Essex County College   2007 — 2008
Certification, Legal Assistant Studies/Paralegal Certificate

Eastern Theological Seminary   2005 — 2008
Bachelor of Theology, Theological Studies, 3.0

Gibbs College   2003 — 2004
Associate of Applied Science, E-Commerce/Electronic Commerce, Legal Adminstration

Guntersville High School   1982 — 1986
High School Diploma, General Studies

Experience
Wells Fargo  November 2014 - Present
Wells Fargo  July 2012 - Present
Corinthian Colleges  August 2010 - July 2012
Xerox Business Services   August 2009 - August 2010
INROADS  December 2006 - May 2009

Skills
Workshop Facilitation, Staff Development, Program Management, Instructional Design, College Recruiting, Resume Writing, Training Delivery, Training, Cultural Diversity, PeopleSoft, Career Development, Conflict Resolution, Visio, Vendor Management, Project Management, Expert Microsoft Office, Microsoft Office, Coaching, Analysis, Process Improvement, Employee Relations, Leadership, SharePoint, Onboarding, Team Building, Organizational..., Performance Management, Time Management, Management, Team Leadership, Leadership Development, Interviews, Call Centers

Education
Florida Metropolitan University
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services

University of Colorado at Colorado Springs
Bachelor's degree, Organizational Communication, General

Experience
Roberti, Wittenberg, Lauffer, Wicker, and Cinski   December 2012 - Present
Community Service  2009 - Present
Integral Resources Inc.  March 2010 - September 2013
Xerox Business Services   December 2010 - July 2011
Duke University Press  August 1998 - November 2009
Divers Alert Network  1990 - 1998
American Social Health Association  1987 - 1990
LabCorp  1985 - 1987

Skills
Copy Editing, Proofreading, English grammar, Spelling, Chicago Style, Associated Press style, Publishing, Microsoft Word, LaTeX, Pascal, Laboratory Skills, QuarkXPress, PageMaker, Koine Greek, Biblical Hebrew, Latin, Telemarketing, Grassroots Fundraising, Telephone Interviewing, Singing, Online Research, Typing, Filing, Networking, Community Service, Community Outreach, Editing, Newsletters, Press Releases, Nonprofits, Fundraising, Public Speaking, Pagemaker, Research, Event Planning, Social Media, Publications

Education
Luther Seminary   1983 — 1984
Biblical Greek, Biblical Hebrew

St. Olaf College   1979 — 1983
B.A., chemistry

Durham Technical Community College

Wake Technical Community College

Experience
Xerox Business Services   August 2014 - Present
The Protocall Group  February 2014 - May 2014
Farmers Insurance  August 2007 - December 2013
Randstad  2012 - 2013
Comcast  August 2009 - January 2012
, Miami Valley Silverbacks   February 2006 - June 2008
American Red Cross  April 2002 - September 2005

Skills
Insurance, Property & Casualty..., Life Insurance, Underwriting, Public Speaking, Customer Service, Team Building, Marketing, Coaching, Sales Management, Sales, Strategic Planning, Administraion, Inside Sales, Recruiting, Time Management, Temporary Staffing, Leadership Development, Human Resources, Leadership, Budgets, Training, Account Management, Interviews, Employee Benefits, Customer Retention, Process Improvement, Employee Relations, Management, Hiring, College Recruiting, Call Centers, Onboarding, Applicant Tracking..., Administration, Performance Management, Talent Acquisition

Education
Liberty University   2005 — 2011
Bachelors of Science, Psychology

Edison State Community College
Associate's degree, Sales and Marketing

Experience
Cozy  August 2015 - Present
Auto Data Direct, Inc.   October 2012 - August 2015
Xerox Business Services   September 2011 - September 2012
Xerox Business Services   June 2011 - September 2011
MIS Solutions Inc  September 2010 - April 2011
Mississippi State University  September 2009 - June 2010
Vital Care Inc  July 2009 - August 2009
Mississippi State University  June 2008 - May 2009
Mississippi State University  May 2007 - August 2007

Skills
Software Documentation, Active Directory, Microsoft Office, Research, Microsoft Excel

Education
Mississippi State University   2007 — 2010
BS, Biochemistry/Bioinformatics

East Central Community College   2005 — 2007
Bachelor of Science (BS), Pre-Medicine/Pre-Medical Studies

Experience
Xerox Business Services   November 2007 - Present
Adventist HealthCare  February 2005 - October 2007
Kaiser Permanente  February 2005 - October 2005
Adventist HealthCare  July 2002 - February 2005
Adventist HealthCare  February 2001 - July 2002
Adventist HealthCare  July 2000 - February 2001
Washington Adventist Hospital  July 1998 - July 2000

Skills
Forecasting, Management, Financial Modeling, Financial Reporting, Process Improvement, Financial Analysis, Accounting, Budgets, Healthcare, Variance Analysis, Internal Controls, Analysis, Managerial Finance, Executive Management, Business Process...

Education
Loyola College in Maryland   2005 — 2009
MBA, Accounting and Finance

University of Maryland College Park
B.S., Accounting

Experience
Open Solutions  May 2010 - December 2010
Konica Minolta Business Solutions USA Inc.  July 2000 - October 2009
St. Francis Care Behavioral Health   January 1999 - January 2000
Xerox Business Services   January 1979 - January 1999

Skills
Administration, Analysis, Teamwork, Accounts Receivable, Customer Satisfaction, Excel, Word, Problem Solving, Customer Service, Microsoft Office, Account Management, Customer Relations, Inventory Management, Strategic Planning, Billing, Process Improvement, Scheduling, Coaching, Operations Management, Business Analysis, Outlook, System Administration, Invoicing, Cross-functional Team..., Microsoft Excel, Process Scheduler, Microsoft Word, Sales

Education
Manchester Community/Technical College   1995 — 1997
Associate of Science, Counseling

Fordham University   1966 — 1970
BA, Liberal Arts

Experience
Costco Wholesale  August 2014 - Present
Xerox Business Services   June 2011 - December 2012
Nintendo  November 2010 - January 2011
KCDA  June 2007 - September 2007

Skills
Japanese, Information Security, Troubleshooting, Information Technology, Computer Hardware, Customer Service, Management Accounting, Tax Accounting, Network Security, Computer Security

Education
Keller Graduate School of Management of DeVry University   2010 — 2013
MBA, Business Administration, Information Security Specialization, 3.65

University of Washington   2005 — 2009
Bachelor of Arts (B.A.), International/Global Studies (Japanese)

Experience
Cisco Systems  January 2012 - Present
Cisco Systems, Inc  July 2005 - February 2012
Cisco Systems, Inc  May 2003 - July 2005
Broadwing Technology Solutions   October 2001 - May 2003
EMC Corporation  May 1999 - September 2001
Xerox Business Services   June 1993 - May 1999
Computer Presentations, Inc   September 1987 - January 1993

Skills
Coaching, Solution Selling, Data Center, Enterprise Software, Cisco Technologies, Managed Services, Unified Communications, Storage Area Networks, Go-to-market Strategy, Servers, Selling, Cloud Computing, Professional Services, SaaS, Storage, Virtualization, Channel Partners, Networking, Strategic Partnerships, Sales Enablement, Business Development, Strategy, Sales

Education
College of Mount St. Joseph   1983 — 1987
BFA

Experience
Self-Employed ( part time)   January 2013 - Present
Carley Cunningham Assoc.; Carley Cunningham - NM   July 1993 - Present
Xerox Business Services   June 2010 - August 2012
Casino Hollywood   September 2009 - April 2010
Millennium Partners Sports Club Management LLC  April 2007 - July 2008
McGraw-Hill Construction  April 2006 - December 2006
Tufts Health Plan  June 2005 - April 2006
Schneider Automation  2000 - 2003
NSTAR (formerly Boston Edison Co)   December 1982 - April 1996

Skills
Market Research, Analysis, Forecasting, Strategic Planning, Management, Data Analysis, Business Analysis, Marketing, Financial Analysis, Business Strategy, Microsoft Excel, Team Building, Customer Service, Budgets, Team Leadership, Financial Modeling, Negotiation, Analytics, Business Intelligence, Business Development, Project Management, Product Development, Leadership, Public Speaking, Project Planning, Entrepreneurship, Program Management, Leadership Development, Research, Marketing Research, Business Planning, Management Consulting, Marketing Strategy, Competitive Analysis, Training

Education
Saint Petersburg State University of Finance and Economics   1968 — 1974
MS, Economics, Statistics, Workplace Psychology, Administrative & Labor Law, Manufacturing Technologiesi

Herzen State Pedagogical University of Russia   1965 — 1968
BS, Mathematics, psychology

Experience
Euler Hermes  2014 - Present
Pershore, Inc.   2010 - 2014
KPMG Dominicana   2006 - 2010
AT&T  2000 - 2006
Xerox Business Services   May 1998 - June 2000

Skills
Sales, Negotiation, Leadership, Management, Strategic Planning, Spanish, Microsoft Office, Training, Start-ups

Education
University of Miami   2002 — 2004
MBA

University of Miami   1996 — 1998
BBA

Miami Dade College   1994 — 1996
AA

Miami Sunset Senior High
High School

Experience
Xerox Business Services   July 2009 - Present
First Advantage Recruiting Solutions  February 2009 - April 2009
Irwin Union Bank  November 2007 - December 2008
Rolls-Royce  September 2004 - October 2007
Aon Consulting  January 2004 - September 2004
Classified Ventures  October 1999 - May 2000
Allstate Insurance  June 1996 - October 1999

Skills
Talent Acquisition, Interviewing, Vendor Management, Recruiting, Building Relationships, High Volume Staffing, Process Management, OFCCP, Taleo, BrassRing, Screening Resumes, Applicant Tracking..., Onboarding, Sourcing, Negotiation, Screening, New Hire Orientations, HR Consulting, Corporate Recruiting, Interviews, Internet Recruiting, Leadership, Job Fairs, Offer Negotiation, Personnel Management, Employee Benefits, Executive Search, Program Management, Process Improvement, Hiring

Education
Indiana University-Purdue University at Indianapolis
Human Resource Management Certificate, Human Resource Management

Oakton Community College   1994 — 1995

Experience
Williams Lea  2013 - 2015
Xerox Corporation  2010 - 2013
Xerox Corporation  2009 - 2009
Xerox Corporation  2008 - 2008
Xerox Corporation  2005 - 2008
Xerox Corporation  2000 - 2005
Xerox Business Services   1995 - 1999
Xerox Business Services   1992 - 1995
Xerox Business Services   1990 - 1992

Skills
Sales Management, Major Accounts, Global Delivery, Operations, Outsourcing Management, Building Relationships, Relationship Cultivation, Six Sigma, Lean Sigma, Strategic Business, Project Facilitation, Managing Groups, Account Management, Business Development, Management, Project Management, Operations Management, Solution Selling, Process Improvement, Direct Sales, Team Building, Cross-functional Team..., New Business Development, Sales Operations, Managed Services, Managed Print Services, Sales Process, Outsourcing, Customer Satisfaction, Leadership, CRM, P&L Management, Program Management, Sales, Customer Retention, Negotiation, Strategic Planning, Strategy, Salesforce.com, Business Planning, B2B, Selling, Marketing, Vendor Management, Contract Negotiation, Professional Services, Key Account Management, Strategic Partnerships, Lead Generation, Budgets

Education
Northern Illinois University
Bachelor of Science, Business Management, Minor in Communications

McHenry County College
Associate of Science, Business

Experience
Luxor  March 2009 - Present
Live Oak Printing   January 2005 - Present
Foothill-De Anza Community College District  2004 - Present
XEROX BUSINESS SERVICES   January 1995 - May 2001

Skills
Training

Education
Golden Gate University   1997 — 2000
MBA, Business Finance

University of Phoenix   1994 — 1997
Bachelor of Science, Business Administration

Experience
International Rescue Committee  August 2011 - Present
Temporary Accommodations  October 2008 - August 2011
Dunwoody Preparatory Academy   2005 - 2007
Xerox Business Services   2003 - 2004
Mayors   2000 - 2002

Skills
Customer Service, Public Speaking, Event Planning, Research, Microsoft Office, Nonprofits, Fundraising, Budgets, Strategic Planning, Microsoft Excel, Volunteer Management, Project Management, Social Networking, Management, Community Outreach, Recruiting, Social Media, Team Building, Time Management, Access

Education
Kennesaw State University   2006 — 2008
BA, History

Lakeside High School

Experience
Cognizant Technology Solutions  August 2013 - Present
Xerox Business Services   January 2009 - July 2013
State of Tennessee  January 2005 - January 2009
Pinnacle Technical Resources  July 2004 - October 2004
Covansys  May 2000 - October 2003
State of Tennessee  2000 - 2002
EDS, an HP Company  January 1990 - July 1999
FoxMeyer Drug Company  September 1985 - October 1989

Skills
Business Analysis, Analysis, SDLC, Testing, Business Requirements, Software Documentation, Visio, Requirements Gathering, Requirements Analysis, SharePoint, Vendor Management, Business Intelligence, Healthcare Information..., Systems Analysis, SQL, Process Improvement, Data Analysis, Software Project..., RequisitePro, ClearQuest, Batch Processing

Education
MidAmerica Nazarene University

Experience
Atos  May 2015 - Present
Xerox Business Services,  July 2013 - Present
Marriott International, Inc.   October 2007 - July 2013
Marriott International, Inc.   January 2003 - October 2007
PricewaterhouseCoopers, LLP  July 2000 - January 2004
Superior Consultant Co,, Inc.   November 1997 - June 2000
Georgetown University Medical Center  November 1991 - December 1997
Coopers & Lybrand  September 1986 - November 1991

Skills
Auditing, Internal Audit, Project Management, Strategic Planning, IT Audit, IT Financial Management, PCI DSS, Business Impact Analysis, IT Security Assessments, External Audit, IT Operations, Healthcare Information..., Internal Controls, IT Security Policies, Staff Development, Staff Management, Risk Assessment, Risk Management, Process Improvement, CISA, Information Security, Information Security..., Business Continuity, Consulting, Security, ITIL, Healthcare, Hotels, Hospitality Management, Hospital Information..., Nonprofits, Leadership, Vendor Management, Vendor Contracts, Vendor Audit, Accounting, Network Security, Disaster Recovery, Contract Negotiation, Contract Management, Data Center, Litigation Support, Program Management, Information Technology, Compliance, IT Management

Education
Lynchburg College   1981 — 1986
Dual B.S.

Experience
Xerox Business Services   September 2010 - March 2014
Office Depot  March 1997 - September 2010

Skills
Strategic Planning, Project Management, Troubleshooting, Team Building, IBM iSeries

Education
Hampton University
Bachelor's Degree, Business

Experience
Eastman School of Music  April 2014 - Present
Xerox Business Services   July 2013 - April 2014
Royal Military School of Music, Kneller Hall   September 2011 - March 2013
Coldstream Guards Band   September 2006 - September 2011
Prince of Wales's Division (Lucknow) Band   September 2003 - September 2006

Skills
Musical Analysis, Composer/Arranger, Instructor, Examiner, Martial Arts Instructor, Skiing Instructor, Performer..., Martial Arts, Skiing, Music, Music Theory, Band, Conducting, Piano, Composition, Foreign Languages, Teaching, Radio, Event Management, Trumpet, Army, Singing, Orchestral Music, Sound, Clarinet, Guitar, Musical Theatre, Leadership, Acting, Drums, Music Analysis, Ski, Music Education, Musicians, Management, Orchestration, Military, Project Planning, Songwriting, Recording, Entertainment, Flute, Music Production, Military Logistics, Organizational..., Organizational..., Building Effective..., Organizational..., Classical, Choral

Education
The University of Salford   2006 — 2008
MA, Music (Performance)

Kingston University   2000 — 2003
BMus(hons), Music

Experience
Berkshire Hathaway Real Estate   January 2013 - Present
M&S Sports Marketing   July 2010 - Present
Experian  January 2007 - May 2010
Experian  April 2003 - December 2007
The Gartner Group   January 2001 - March 2003
Xerox Business Services   January 1997 - December 2000

Skills
Business Development, Account Management, Sales Management, Solution Selling, Relationship Management

Education
Elmhurst College   1982 — 1984
BS, Business Administration

Experience
Blue Tiger Design   1996 - 2012
CI Investments  March 2006 - November 2008
AIM Trimark Investments  November 2006 - March 2008
Xerox Business Services   July 2004 - July 2006
Loop Enterprise   1996 - 2006
Xerox Business Services   July 2003 - July 2004
Xerox Business Services   October 2000 - July 2003

Skills
Creative Direction, Digital Printing, Print Management, Management, Advertising, Product Development, Project Management, Graphics, Marketing, Corporate Identity, Graphic Design, Integrated Marketing, Brochures, InDesign, Illustrator, Adobe Creative Suite, Corporate Branding, Art Direction, Web Design, Brand Development, Adobe Acrobat, Photoshop, Logo Design

Education
Humber College   1995 — 1996
Post Graduate Electronic Publishing, Design

Humber College   1993 — 1995
Advertising and Graphic Design, design

Experience
Haver & Boecker USA   November 1997 - Present
Haver & Boecker USA   November 1997 - Present
Xerox Business Services   October 1994 - November 1997
Xerox Business Services   February 1994 - November 1997

Skills
Account Management, Direct Sales, Marketing Strategy, Product Development, Trade Shows, CRM, Business Strategy, Inventory Management, Supply Chain, Product Launch, International Business, Engineering, Training, Microsoft Office, Salesforce.com, Supply Chain Management, Process Improvement, Product Marketing, Market Planning, Customer Service, Advertising, Logistics, Business Planning, Operations Management, Marketing, Market Research, International Trade, Project Planning, Management, Microsoft Excel, Shipping, Event Planning, Sales Process, Purchasing, Team Management, Manufacturing, Coaching, Project Management, Online Marketing, Product Management, Strategic Planning, B2B, Market Analysis, Competitive Analysis, Team Building

Education
Kennesaw State University - Michael J. Coles College of Business   1998 — 2000
MBA, International business

Experience
Gates of the Bluegrass   July 2015 - Present
Xerox Business Services   March 2015 - May 2015
M&S Machining   March 2014 - February 2015
University of Kentucky  January 2013 - December 2013
College Hunks Hauling Junk and College Hunks Moving  January 2013 - March 2013

Skills
Autodesk Inventor, SolidWorks, C, C++, Fortran, Public Speaking, General Aviation, Aviation Regulations, Microcontrollers, Fluid Mechanics, Mathematica, Team Building, Leadership, New Business Development, Customer Service, CATIA, Lathe, Automation

Education
University of Kentucky   2013 — 2013
Mechanical Engineering

Eastern Kentucky University   2006 — 2012
Bachelor's degree, Engineering Physics, 3.71

Morgan County High   2002 — 2006
High School, Project Lead the Way, 3.6

Experience
Swiss Post Solutions, Inc.   October 2012 - Present
ThomasNet  July 2003 - September 2012
Citibank  2000 - 2003
Xerox  1999 - 2000
Xerox  1997 - 1999
Xerox Business Services   1993 - 1997
Xerox Business Services   1991 - 1993
Xerox Business Services   1988 - 1991
Xerox Business Services   1985 - 1988

Skills
B2B Marketing, Lead Generation, Web Analytics, Marketing Strategy, Salesforce.com, SaaS, Strategy, Business Development, Digital Media, Marketing, Sales, Social Media, Cloud Computing, Digital Marketing, Email Marketing, Online Marketing, Marketing Communications, SEM, Direct Marketing, Account Management, E-commerce, New Business Development, CRM, Analytics, B2B, Online Advertising, Product Management, Web Marketing, Business Strategy

Education
University of Virginia - Darden Graduate School of Business Administration   2000 — 2000
E-Business course work

The University of Texas at Austin
BA, Marketing

London Business School
Finance for Non-Financial Executives

Thomas Jefferson High School

Experience
Steritech  July 2015 - Present
Ocean Palmer Associates   January 2005 - Present
Airplane Reader Publishing Co   January 2000 - Present
Steritech  2015 - 2015
Anthemis Group SA   January 2011 - December 2012
First Data International  February 2006 - December 2009
Western Union Financial Services  June 2003 - January 2005
First Data Corporation  2002 - 2005
Xerox Business Services   1998 - 2000
Xerox  1979 - 2000

Skills
Professional Writer, B2B, Change Management, Strategic Planning, Team Building, Consultative Selling, Leadership Development, New Business Development, Mentoring, Executive Management, Organizational Change, Account Management, Team Leadership, Outsourcing, Talent Management, Competitive Analysis, Performance Management, Succession Planning, Root Cause Problem..., Engaging Public Speaker, Executive Coach and..., Motivational Speaker &..., Top-Line Revenue..., Senior Mentor: "Train..., Multiple National Award..., National and..., Sales Ops Troubleshooter, Sales Organization..., Value Propositions:..., Mediation, Sales Organization..., Sales Management..., Sales Strategy..., Relationship..., Strategy, Organizational..., Business Strategy, Selling, Executive Coaching, Management Consulting, Leadership, Performance Improvement, CRM, Business Process..., Sales Management, Professional Writing, Employee Training, Public Speaking, Creative Writer, Management

Education
Jacksonville University   1972 — 1976
Bachelor of Science, Business Adminstration

Severna Park High School

Upper Merion

Experience
Benore Logistic Systems, Inc.   September 2015 - Present
Akamai Technologies  February 2014 - July 2015
Prolexic Technologies  September 2012 - February 2014
Xerox Business Services   March 2009 - September 2012
Levitt & Sons/Levitt Corporation   March 2006 - February 2008
Sunrise Senior Living  February 2003 - December 2004
Added Touch Catering  January 1997 - August 2000

Skills
Human Resources, HRIS, Employee Relations, Onboarding, Recruiting, Applicant Tracking..., Sourcing, Deferred Compensation, Temporary Placement, Interviews, Personnel Management, Management, Program Management, Training, Taleo, Contract Recruitment, Talent Acquisition, Leadership, College Recruiting, Technical Recruiting, Internet Recruiting, Screening Resumes, Benefits Negotiation, Talent Management, Employee Benefits, Employee Engagement, Benefits Administration, Screening, Staffing Services, HR Policies, Performance Management

Education
Frostburg State University   1982 — 1987
Bachelor of Science (B.S.), Psychology

Experience
Xerox Business Services   January 2005 - April 2015
Xerox Business Services   April 2003 - January 2005
Xerox Services  April 1994 - April 2003

Skills
Process Improvement, BPO, Call Centers, Outsourcing, Service Delivery, Six Sigma, Vendor Management, Business Process..., IT Service Management, Business Process, Offshoring, Customer Satisfaction, ITIL, CRM, IT Outsourcing, Transition Management, Sla, Business Analysis, SLA, Operations Management, Change Management, Disaster Recovery, Management, Leadership

Education
Eastern Kentucky University
Master of Business Administration (M.B.A.), Management Information Systems, General

University of Kentucky
Bachelor’s Degree, Business Administration, Management and Operations

Experience
GIANT Solutions   August 2015 - Present
GCB Services  July 2014 - July 2015
Intertek  September 1998 - April 2014
Xerox Business Services   August 1996 - August 1998
NASA  February 1994 - August 1996
US Department of Transportation (DOT)   January 1992 - January 1994

Skills
Program Management, Quality Assurance, Mobile Applications, Testing, Mobile Devices, CDMA, LTE, Product Management, Wireless, GSM, Requirements Analysis, Mobile Technology, Telecommunications, LTE Protocols and..., Networking, 3G, Android, Project Management

Education
Award Solutions   2011 — 2011
Certificate of Completion, LTE Protocols & Signaling

ECPI College of Technology   1979 — 1981
Associate of Science (AS), Computer Science

Virginia State University   1973 — 1977
Bachelor of Science (BS), Education

Experience
Xerox Business Services   March 2012 - Present
Syngenta Crop Protection  July 2011 - February 2012
Syngenta Crop Protection  October 2008 - February 2012
Carquest  January 2006 - October 2008
Advanced Recruiting Trends   August 2001 - January 2006
TMP Worldwide  November 1997 - August 2001
TMP Worldwide  January 2000 - January 2001
TMP Worldwide  May 1999 - January 2000
TMP Worldwide  November 1997 - May 1999
Robert Half International  March 1997 - November 1997

Skills
Applicant Tracking..., Sourcing, Workforce Planning, Employer Branding, Onboarding, Social Media, SEO, SEM, VMS, Public Speaking, Web 2.0, Facebook, E-recruitment, Talent Acquisition, Talent Management, Full-cycle Recruiting, Metrics, Vendor Management, Interviewing, Executive Search, Negotiation, Recruitment Advertising, Employment Law, Recruitment/Retention, Internet Recruiting, Hiring, Direct Sourcing, Recruitment Technology, Screening, Contract Recruitment, Employee Referral..., Cold Calling, Sales Recruitment, Creative Sourcing, Resume Writing, Strategic Sourcing, Background Checks, Process Improvement, Social Networking, Contract Negotiation, Candidate Screening, College Recruiting, Recruiting, SDLC, Training, CRM, Temporary Placement, Leadership, Management, New Hire Orientations

Education
Indiana University of Pennsylvania   1985 — 1988
Bachelor of Arts

Experience
Atos  July 2015 - Present
Xerox Business Services   October 2011 - June 2015
ACS, a Xerox Company  September 2010 - April 2012
Affiliated Computer Services  July 2008 - September 2010

Skills
ITIL, PMP, Project Management, Resource Management, Service Delivery, Process Improvement, Business Process, Vendor Management, IT Management, IT Operations, IT Service Management, Disaster Recovery, Team Building, Integration, Agile Project Management, SDLC, Outsourcing, Program Management, Servers, Enterprise Architecture, PMO, IT Outsourcing, Process Simulation, IT Strategy, Project Delivery, Infrastructure, Data Center, Management, Enterprise Software, SharePoint

Education
Villanova University   2004 — 2004
Master Certficate, Project Management

Kutztown University of Pennsylvania   1994 — 1999
MS, Education

Millersville University of Pennsylvania   1987 — 1990
BS, Education

Experience
Berlitz Corporation  July 2007 - Present
Copy2Go   January 2006 - Present
Xerox Business Services   November 1995 - March 1999
Kane & Kane Advertising   January 1980 - July 1993

Skills
Versatile Writer, Marketing Strategy, Marketing Communications, Advertising Management, Teaching English as a..., English-Spanish, German, Singer-songwriter, Music, Business English, ESL, Language Teaching, Intercultural..., Customer Service, Higher Education, Leadership, Marketing, Public Speaking, Research, Social Media, Teaching, Writing

Education
Marquette University
Bachelor of Arts (B.A.), Radio and Television

Walsh College of Accountancy and Business Administration
Masters, Information Technology

Experience
Xerox Business Services   August 2014 - Present
ACS & Xerox Business Services   August 2014 - Present
Omaha Steaks  September 2012 - July 2014

Skills
Customer Service, Sales, Communication, Computers, Sales Management, Team Building

Education
El Paso Community College   2014 — 2015
ITSC

San Antonio College   2012 — 2013

Lady Bird Johnson High School   2010 — 2012
Diploma

Experience
Central Baptist Church  September 2015 - Present
TSYS  November 2012 - June 2015
Ceridian  February 2010 - June 2012
AUTOMATIC DATA PROCESSING (ADP) CORPORATION   January 2006 - February 2010
ADP  2004 - 2006
ADP  January 2001 - January 2004
CMD SERVICES, INC. (Marketing and Fulfillment Company)   January 1999 - January 2001
Xerox Business Services   January 1997 - January 1999
Xerox Business Services   1997 - 1999
Xerox Customer Service   January 1986 - January 1997

Skills
Benefits Administration, Customer Relations, Account Management, Benefits, COBRA, Needs Analysis, Consultative Selling, Client Retention, Employee Benefits, New Business Development, Customer Service, Selling, Sales Support, Solution Selling, Outsourcing, Sales Process, Human Resources, Sales Operations, Customer Retention, Strategy, Leadership, Management, Business Development, Coaching, Sales, CRM, Training, Customer Satisfaction, Salesforce.com, Vendor Management

Education
National-Louis University   1998 — 1999
Bachelor of Arts, Applied Behavioral Sciences

New Orleans Baptist Theological Seminary   1982 — 1988
Associate of Arts, Theology

Experience
EY  June 2014 - Present
KPMG Advisory  February 2011 - June 2014
Equaterra  November 2007 - February 2011
TPI  April 2003 - November 2007
EDS  1999 - 2003
EDS, an HP Company  2000 - 2002
Netscape  1997 - 2000
IBM Global Solutions   1989 - 1994
Xerox Business Services   1988 - 1989

Skills
Outsourcing, BPO, Healthcare, Vendor Management, Process Engineering, Strategic Planning, Process Improvement, Business Strategy, Customer Relations, Account Management, Management Consulting, Strategy Development, Negotiation, New Business Development, Program Management, Change Management, Marketing Strategy, Contract Negotiation, Sales Management, IT Strategy, Third Party Vendor..., Multi-sourcing, Outsourcing Management, Application Management..., Vendors, Vendor Contracts, Vendor Management Skills, Strategy, Cloud Computing, Business Process..., Leadership, Governance, Business Development, Sourcing, Business Transformation, Offshoring, Shared Services, Strategic Sourcing, Finance, Salesforce.com, Customer Service, Thought Leadership

Education
The University of Connecticut School of Business   1991 — 1995
MBA, Finance

Fairfield University   1984 — 1988
Economics and English

University of Cincinnati
Guest Lecturer:, (Entrepreneurship, International Business, Organizational Dynamics, and Marketing)

Wright State University
Guest Lecturer:, (Entrepreneurship, International Business, Organizational Dynamics, and Marketing)

Experience
Self Employed  2014 - Present
Xerox Business Services   July 2005 - July 2013
Xerox Business Services   July 2002 - July 2005
Ingersoll Rand  April 1999 - July 2002
Johnson Controls  June 1996 - April 1999
Johnson Controls  1990 - 1996

Skills
IT Strategy, Data Center, Solution Architecture, Vendor Management, Outsourcing, IT Management, Telecommunications, Managed Services, Business Intelligence, Cross-functional Team..., Strategy, Management, Mobile Devices, Wireless, Information Technology, Leadership, IT Outsourcing, System Deployment, Cloud Computing, Integration, Networking, Project Planning, Service Delivery, Enterprise Architecture, Program Management, Security, ITIL, IT Service Management, Disaster Recovery, PMP

Education
Marquette University
Bachelor of Science (B.S.), Engineering

Experience
Xerox Business Services   March 2010 - Present
ACS, a Xerox Company  July 2005 - 2010
Walt Disney Company  1996 - 2005

Skills
Disaster Recovery, ITIL, Active Directory, IT Management, IT Strategy, Vendor Management, Visio, SharePoint, VMware, Citrix, IT Service Management, Servers, XP, Management, Project Management, Service Delivery, Integration, Data Center, Windows XP, IT Operations, Information Technology

Education
Irvine Valley College
Computer Science

UEI
Associate's degree, Technology

Experience
Xerox Business Services   August 2009 - Present
Centre City Development Corporation  July 2004 - August 2009

Skills
Talent Management, Talent Acquisition, Human Resources

Education
UC San Diego   2006 — 2007
Master of Business Administration (MBA)

Florida State University   2000 — 2004
Bachelor of Science (BS), Human Resource Management

Experience
Xerox Business Services   September 2009 - Present
Affiliated Computer Services  September 2009 - Present
Atos  September 2009 - Present
Novell  August 2004 - September 2009
StorageTek  2003 - 2004
T-Systems  1999 - 2003
IBM  1985 - 1999

Skills
Outsourcing, IT Outsourcing, Data Center, Infrastructure, Storage, Virtualization, Professional Services, Security, Channel Partners, Enterprise Software, CRM, Management, Servers, Solution Selling, Managed Services, Sales Operations, Program Management, ITIL, Strategy

Education
Harvard Business School   1997 — 1998

Portland State University   1976 — 1980
B.S.

Oregon State University   1975 — 1976

Experience
InVivoLink  September 2013 - Present
Independent Contractor  June 1994 - Present
Xerox Business Services   July 2012 - September 2013
eDoc4u   November 2010 - June 2012
Universal Music Group  June 2009 - November 2010
Agmark Foods   October 2007 - May 2009
Acxiom Direct  September 2006 - October 2007
Allstate Insurance Company  June 2005 - August 2006

Skills
.NET, T-SQL, C#, Microsoft SQL Server, Software Development, ASP.NET, SQL, Database Design, VB.NET, Visual Studio, XML, JavaScript, Databases, Mirth

Education
Middle Tennessee State University   1992 — 1994
Degree: B.S, Mass Communication/Media Studies

The University of Memphis   1986 — 1988

Experience
Xerox Business Services   2006 - Present
Valor Telecom  2004 - 2006
BellSouth Telecommunications  1999 - 2003
XO Communications (formerly Nextlink Communications)   1996 - 1998
Southeastern Telecom  1995 - 1996

Skills
Vendor Management, Contract Negotiations, Telecommunications, Outsourcing, Process Improvement, Contract Negotiation, Change Management, Program Management, Project Management, Team Leadership, Cross-functional Team..., Business Process..., IT Management, IT Service Management, Procurement, Service Delivery, Sourcing, Strategic Sourcing, Business Process, IT Outsourcing, Management, Leadership, BPO, IT Strategy

Education
Middle Tennessee State University   1990 — 1993
BS

Morristown East High School   1986 — 1990

Experience
Deloitte  January 2014 - Present
Xerox Business Services   October 2010 - December 2013
Accenture  October 2009 - October 2010
Ford Motor Company  January 2008 - September 2009
Ford Motor Company  June 2004 - December 2007
Ford Motor Company  March 2003 - May 2004
Ford Motor Company  April 2001 - February 2003
Ford Motor Company  April 1998 - March 2001

Skills
Management Consulting, Process Improvement, Strategy, Lean Manufacturing, Business Process..., Continuous Improvement, Change Management, Operations Management, Six Sigma, Business Strategy, Product Development, Program Management, New Business Development, Project Management, Strategic Planning, P&L Management, Strategic Business..., Revenue & Profit Growth, Employee Development, General Management, Team..., Due Diligence/..., Strategic Alliances, Organizational Design, New Market..., Cross-functional Team..., Management, Leadership, Supply Chain Management, CRM, Business Development

Education
University of Michigan - Stephen M. Ross School of Business
MBA, Strategy, Marketing, and General Management

Eastern Michigan University
Master's Degree, Technology

Eastern Michigan University
Bachelor's Degree, Manufacturing Engineering

Eastern Michigan University
Bachelor's Degree, Applied Mathematics and Business

Experience
NA  March 2015 - Present
Ecova  August 2013 - March 2015
Optimum Energy  February 2012 - October 2012
Optimum Energy LLC   July 2010 - February 2012
Comfort Systems USA  August 2008 - April 2010
Johnson Controls  2005 - 2007
Johnson Controls  2003 - 2005
IBM  2000 - 2003
Xerox Business Services   1998 - 2000
Xerox Business Services   1996 - 1998

Skills
Facilities Management, Business Development, Operations Management, Sales Management, Management, Leadership, Business Strategy, Cross-functional Team..., People Development, Sales Presentations, Customer Satisfaction, Team Leadership, Strategic Financial..., Outsourced Solutions, Sales Process, Solution Selling, Contract Management, Contract Negotiation, Program Management, Customer Service, Outsourcing, Sales, Coaching, Start-ups, Building Automation, Sales Operations, Enterprise Software, HVAC Controls, Marketing, Energy Management, Energy Conservation, Energy Efficiency, Building Management..., HVAC, Energy Audits, Air Conditioning, Energy, Sustainability, LEED, Selling, New Business Development, Refrigeration, Account Management, Management Consulting, Strategy, B2B, Facilities Operations, Customer Retention, Salesforce.com

Education
University of Washington   2009 — 2010
Facilities Management

Xerox International Management and Training Institute/Xerox Document University   1981 — 1996
Management, Sales Training

University of Alaska Anchorage   1980 — 1981
Masters Level Marketing & Accounting

Eastern Washington University   1975 — 1977
BA, Retail and Business Management, Marketing

Experience
Xerox Business Services   October 1989 - Present
ACS  June 2007 - September 2009
Motorola Solutions  1997 - 2003

Skills
ITIL, Vendor Management, Outsourcing, Service Delivery, Disaster Recovery, SDLC, Enterprise Architecture, IT Strategy, Integration, IT Operations

Education
Illinois Institute of Technology   1990 — 1996
Master's Degree, Computer System Engineering

Experience
Mercer  August 2012 - February 2014
Mphasis, an HP Company  May 2007 - January 2010
Mphasis  May 2007 - January 2010
Xerox Business Services   December 2005 - March 2007
Xerox Business Services   December 2005 - March 2007
Infosys BPO  June 2004 - December 2005
Progeon Ltd   June 2004 - December 2005

Skills
ITIL Certified, MCSA, Transition Management, Service Delivery, BPO, Team Management, Sla, Business Analysis, IT Service Management, ITIL, Offshoring, Outsourcing, Incident Management, Requirements Analysis, Operations Management, SDLC, Process Improvement, Process Management, Technical Recruiting, Talent Acquisition, Call Centers, SLA

Education
University of Pune   1998 — 2001
Bachelor of Commerce (B.Com), Banking & Finance, Cost and Work Analysis, Accountancy, Business management

University of Pune   1998 — 2001
Bachelor of Commerce, Accounting and Finance

Kendriya Vidyalaya   1986 — 1996
Bachelor of Commerce (B.Com.), Banking, Corporate, Finance, and Securities Law

Experience
Xerox Business Services   January 2012 - Present
ACS  March 2007 - January 2012
ACS, Inc (Affiliated Computer Services)   July 2005 - March 2007
Disney Worldwide Services  1999 - 2005
Walt Disney World  1997 - 2005
The Walt Disney Company  1997 - 2005
Coke  1986 - 1997

Skills
Disaster Recovery, ITIL, Vendor Management, SharePoint, Process Improvement, HTML, PMP, System Administration, IT Operations, IT Service Management, SDLC, Management, Operations Management, Enterprise Software, Active Directory, Change Management

Education
Florida Southern College
Accounting

Northwestern Michigan College   1975 — 1978
2, Accounting

Webster University
Master's, Business Administration

Experience
ISG  2000 - Present
Xerox Business Services   1987 - 1999

Skills
Management Consulting, IT Strategy, Business Transformation, Strategic Planning

Education
Institut Supérieur de Gestion   1980 — 1982
finance/business

Experience
Leadership Greater Chicago  June 2014 - Present
Girl Scouts of Greater Chicago and Northwest Indiana  October 2008 - Present
Microsoft  September 2005 - September 2008
Microsoft  2005 - 2006
Microsoft Corporation  December 2003 - May 2005
Xerox Corporation  2001 - 2003
Xerox Corporation  2000 - 2001
Xerox Business Services   1999 - 2000
Xerox Corporation  January 1999 - December 1999
Xerox Corporation  January 1998 - December 1998

Skills
Strategic Partnerships, Strategic Planning, Start-ups, Strategy, Business Strategy, Leadership, Team Building, Marketing, Business Development, Lead Generation, Entrepreneurship, Business Planning, Training, Sales Operations, Account Management, New Business Development, Cross-functional Team..., Budgets, Enterprise Software, Sales, B2B, Sales Management, Management, Mergers & Acquisitions, Outsourcing, Change Management, Analysis

Education
Northern Illinois University   1981 — 1983
MBA, Marketing

North Central College   1974 — 1977
BA, Art and Education

Northwestern University-Kellogg School of Management
CEO Perspectives- Fellow

Harvard Business School
Strategic Perspectives in Not for Profit Management

Experience
Barry-Wehmiller Design Group  May 2011 - Present
Barry-Wehmiller Design Group  October 2002 - August 2011
Xerox Business Services   1997 - 2002

Skills
Contract Management, Project Management, Leadership, Process Improvement, Microsoft Office, Procurement, Customer Service, Continuous Improvement, Project Planning

Education
Montgomery County Community College
AA, Education

Experience
Jack Henry & Associates  May 2013 - Present
Jack Henry & Associates  July 2009 - May 2013
Eagle Global Logistics  2001 - 2005
Circle International  1999 - 2001
Xerox Business Services   1998 - 1999
True Value Company  1997 - 1998

Skills
IBM iSeries, Oracle, PL/SQL, TSO, Windows, SQL, z/OS, Mainframe, Unix, Visio, CICS, Oracle Applications, Disaster Recovery, HP, Help Desk Support, Virtualization, Data Conversion, Lotus Notes, Web Applications, Process Improvement, Active Directory

Education
Marist College   2013 — 2014
Systems Z Professional Certificate ,Institute for Data Center Professionals (IDCP) at Marist College, z/OS Advanced Topics, z/OS RAS & Problem Determination, z/OS Emerging technologies

Lonestar College   2011 — 2014
AAS, Computer and Information Sciences, General

Marist College   2012 — 2013
System z Associate certificate, Institute for Data Center Professionals (IDCP) at Marist College

Experience
Fresh Tech Maid Service   August 2013 - Present
The Fone Zone   September 2005 - March 2013
Prime Wireless Inc   September 2004 - September 2005
Children's World  January 2004 - September 2004
Neighborhood Consultants   April 2003 - January 2004
daycare center  July 2001 - April 2003
South Barrington Park District   January 1999 - January 2001
Xerox Business Services   January 1989 - October 1996
TLC Industries Inc   August 1988 - January 1989
trained new managers   January 1988 - January 1989

Skills
Microsoft Office, Telephone Skills, Process Improvement, Team Building, Process Scheduler, Customer Satisfaction, Troubleshooting, Sales, Filing, Team Leadership, Microsoft Excel, Customer Service, Call Centers, Cashiering, Data Entry, Inventory Management, Management, Merchandising, Scheduling, Supervisory Skills, Time Management, Sales Management

Education
Elgin Community College   2001 — 2002
Education/Teaching of Individuals in Early Childhood Special Education Programs

Harper College   1990 — 1991
Schaumburg High School, General Business; Business Management

School name:

Experience
The TAS Group  January 2010 - December 2012
Xerox Corporation  April 2007 - December 2009
Xerox  January 2002 - March 2007
Xerox  January 2000 - December 2001
Xerox  January 1999 - December 1999
Xerox Business Services   1997 - 1999

Skills
Solution Selling, Professional Services, New Business Development, Strategic Partnerships, Non-profit Board..., Senior Executive..., Outsourcing, Change Management, Strategy, Product Development, Sales Management, Go-to-market Strategy, Salesforce.com, Sales, Non-profit Leadership, Leadership, Account Management, Business Development, Start-ups, Managed Services, Management, Cloud Computing, Sales Operations, SaaS, Enterprise Software, Business Strategy, Executive Management, B2B, Management Consulting, Program Management, Cross-functional Team..., Direct Sales, Nonprofits, Sales Process, Channel, Contract Negotiation, Marketing Strategy, CRM, Team Leadership, Business Process..., Entrepreneurship, Selling, Lead Generation

Education
Manhattan College   1962 — 1966
Bachelor's degree, English, History, Philosophy, Economics

Experience
VALIDIOR   February 2013 - Present
Jefferson Wells  January 2006 - January 2013
Xerox  August 2004 - January 2006
Jefferson Wells  March 2001 - July 2004
Xerox Business Services   January 1998 - February 2001
XEROX CANADA  July 1997 - January 1998
Federal Government of Canada  June 1993 - June 1997

Skills
Business Development, Business Strategy, Sales, Forecasting, Budgets, Financial Services, Banking, Strategy, Management, Marketing, Management Consulting, New Business Development, Finance, Financial Analysis, Advertising, Accounting, Process Improvement, CRM, Account Management, Sales Management, Tax, Professional Services, Business Process, Risk Management, Public Relations, Due Diligence, Outsourcing, Business Process..., Insurance, Mergers & Acquisitions, Start-ups, Internal Audit, Executive Management, Business Planning, Sarbanes-Oxley Act, Strategic Partnerships, Consulting, Enterprise Risk..., Acquisition Integration, Managerial Finance, Governance, Restructuring, Change Management, Business Analysis, Leadership, Recruiting, Cross-functional Team..., Strategic Planning, Business Transformation, P&L Management

Education
University of Toronto - Rotman School of Management   1991 — 1993
M.B.A., International Business and Marketing

McGill University   1985 — 1990
B.A. (Honours), Economics

Experience
M.G. Mechanical Contracting, Inc.   May 2012 - Present
Althoff Industries  November 2003 - April 2012
Wenninger Company   July 2001 - October 2003
Open First   April 2001 - September 2001
XEROX Business Services   February 1998 - March 2001

Skills
AutoCAD, Solidworks, CAD, Engineering, Project Engineering, Construction Management, Project Management, Microsoft Office, Construction, Commissioning, Contractors, HVAC, Management, Project Estimation, Value Engineering, Energy Conservation, Contract Management

Education
Milwaukee School of Engineering   1999 — 2002
Bachelor's degree, Mechanical Engineering Technology

Gateway Technical College   1996 — 1998
Associate's degree, Mechanical Design Technician

Experience
BOCES 2 - Center for Workforce Development   September 2002 - September 2003
Delphi Automotive (through CDI Engineering Scvs)   April 1998 - April 2000
Nec Electronics USA Inc. (through Kelly Technical)   1997 - 1998
Xerox Business Services   1996 - 1997

Skills
Microsoft Office 2010, Teaching, Instructional Design, Project Management, Research, Social Media, Educational Technology, HTML, Curriculum Design, Training, Photoshop, Higher Education, Editing, Curriculum Development, Management, Distance Learning, Public Speaking, Customer Service

Education
University of Phoenix   2003 — 2005
Master of Arts (M.A.), Adult Education / Distance Learning, 3.8 GPA

State University of New York Empire State College   1998 — 2001
Bachelor of Science (B.S.), Computer Training & Development

Genesee Community College
Associate of Arts and Sciences (A.A.S.), Business Administration

Genesee Community College
Associate of Arts and Sciences (A.A.S.), Office Technology

Experience
Xerox Business Services   June 2012 - Present
SallieMae  June 2007 - June 2012
Unisys  December 2004 - March 2007
Sutherland Global Services  May 2004 - December 2004
Client Logic  December 2003 - February 2004

Skills
VMware vSphere, SCCM, Windows 7, Windows Server, Desktop Administration, Technical Support, Network Administration, Operating Systems, Computer Hardware, Windows Server 2008, System Deployment

Education
Boces 2   2003 — 2003
A+, Computer Repair

Genesee Community College   2001 — 2002
None, Business Administration

Experience
Xerox Business Services   June 2012 - Present
ASI-Networks   June 2008 - June 2012
Tech Pros Group   June 2007 - June 2008
Dataframe Logistics Inc.   January 2007 - June 2007

Skills
CCNP Voice, Cisco VoIP, Cisco Call Manager, CCNA Voice, Cisco UCCX, Cisco Unified Presence, Cisco Unity Connection, Cisco Routers, Cisco Technologies, Firewalls, Switches, Network Administration, Active Directory, Microsoft Exchange, Microsoft, Windows Server, Networking, TCP/IP

Education
Mt. San Antonio College   2003 — 2007
Associate's Degree, Natural Sciences and Mathematics

Experience
Xerox Business Services   July 2013 - Present
Marriott International  December 2006 - July 2013
Marriott International  July 2000 - December 2006

Skills
Troubleshooting, Microsoft Excel, Microsoft Word, PowerPoint, Security, Software Documentation, Networking, TCP/IP, Training, Linux, Customer Service, Microsoft Office, Access, Firewalls, System Administration, Technical Support, Network Security, Help Desk Support, Analysis, Software Installation, BMC Remedy

Education
Marshall University
Bachelor of Business Administration (BBA), Marketing

Experience
Xerox Business Services   January 2012 - Present
Symcor  August 2008 - December 2011
SunTrust Bank  May 2007 - August 2008

Education
Mohawk Valley Community College-Utica Branch   1995 — 1998
Associate's degree, Accounting and Business/Management

Experience
Lucero Masonry & Stone, 25 Innovations   July 2014 - Present
AlphaGraphics of Hurst/ Euless/ Bedford/ North Richland Hills and Watauga   October 2012 - May 2014
Xerox  January 2011 - June 2012
Xerox Corporation  October 1985 - June 2012
Xerox  January 2007 - December 2010
Xerox Business Services   January 2002 - December 2006
Xerox Business Services   September 1998 - December 2001
Xerox Business Services   August 1995 - September 1998
Xerox Services  October 1991 - August 1995
Xerox  October 1985 - October 1991

Skills
Marketing Strategy, New Business Development, Marketing, Social Media, Online Advertising, Strategic Planning, Marketing Communications, Sales Management, Product Development, Event Management, Microsoft Office, Entrepreneurship, Team Building, Small Business, Start-ups, Social Media Marketing, Retail, Advertising, Management, Email Marketing, Telecommunications, Microsoft Word, Direct Sales, Project Management, Sales, Budgets, Coaching, Contract Negotiation, B2B, Leadership, Integration, Customer Service, Outsourcing, Microsoft Excel, Operations Management, Business Development, Public Speaking, Account Management, Selling, Customer Satisfaction, Sales Operations, Professional Services, Online Marketing, Sales Process

Education
Eastfield College
Electrical and Electronics Engineering

The University of Texas at Arlington
Electrical and Electronics Engineering

Experience
Xerox Business Services   2012 - 2013
New Orleans Public Library  2000 - 2005

Education
Christian Brothers Academy

Louisiana Tech University