Xerox Business Services
Industry: Company
DescriptionParent organization: Xerox
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Xerox Business Services Employees
Insight Global (Disney ABC Television) September 2012 - November 2013
Xerox Business Services June 2006 - September 2012
ABC Television April 2002 - June 2006
Universal Computer Systems December 1997 - April 2002
Rollins Leasing Corporation August 1996 - December 1997
Skills
MS Project, VoIP, PMI, Cisco Call Manager, Cisco Switches, Microsoft Office, Firewall Management, Business Analysis, Project Planning, Project Execution, Project Finance, Software Implementation, Enterprise Architecture, Technology..., Server Management, API, Client Service, IT Outsourcing, AtTask, Project Management, PMO, Firewalls, Information Technology, Active Directory
Education
The University of Texas at Austin 1992 — 1996
BA, Economics
Xerox Business Services May 2015 - Present
Outrigger Beach Resort February 2015 - May 2015
SPIRE Design Studio April 2014 - December 2014
Apex Plumbing October 2013 - April 2014
Mayotte & Varner December 2010 - October 2013
Skills
Financial Accounting, Accounting, QuickBooks, Financial Reporting, Process Improvement, Invoicing, Outlook, Managerial Finance, Tax, Internal Audit, Finance, Leadership, General Ledger, Accounts Receivable, Account Reconciliation, Sarbanes-Oxley Act, Cost Accounting, Accounts Payable, Payroll, Bookkeeping, Financial Statements, GAAP, Financial Analysis, Journal Entries, Bank Reconciliation, Payroll Taxes, Microsoft Excel, Microsoft Office, Auditing, Strategic Planning
Education
Keiser University-Ft Lauderdale 2014 — 2018
Doctor of Business Administration, Organizational Leadership
Western Governors University 2008 — 2011
MBA, Business Administration and Management, General
Western Governors University 2008 — 2011
Bachelor's degree, Accounting, 3.0
Southwest Florida College 2006 — 2008
AS, Accounting
Atos July 2015 - Present
Xerox Business Services October 1998 - Present
Skills
Integration, Pre-sales, ITIL, Vendor Management, IT Service Management, Outsourcing, Data Center, Cloud Computing, Managed Services, IT Strategy, PMP, IT Management, SDLC, SaaS, Service Delivery, Business Process..., Team Leadership, Solution Architecture, Enterprise Software, Cross-functional Team..., Business Intelligence, Enterprise Architecture, Telecommunications, Business Analysis, IT Outsourcing, Process Improvement, Solution Selling, Change Management, Disaster Recovery, Virtualization, Professional Services, Program Management, Project Management, IT Operations, Strategy, Security
Education
Oklahoma State University 1983 — 1988
Bachelor of Science (BS), International Business
United States Marine Corps 1978 — 1982
Xerox Business Services March 2015 - Present
SansSerif 2013 - Present
Intellinex LLC - A Xerox Company January 2014 - March 2015
Mount Royal University 2008 - December 2013
Crowfoot YMCA November 2012 - November 2013
Talent Pool 2013 - 2013
Calgary Centre for Global Community November 2010 - December 2011
eBridge Learning Solutions October 2006 - 2011
DeVry University 2006 - 2007
Northeastern University 2002 - 2006
Skills
Leadership, E-Learning, Public Speaking, Higher Education, Management, Teaching, Research, Editing, Training, Program Development, Fundraising, Curriculum Design, Academic Writing, Instructional Design, Teaching Writing, Lecturing, Literature, Technical Writing, Grant Writing, Non-profit...
Education
The University of Calgary 2013 — 2016
Master of Business Administration (MBA)
Northeastern University 2002 — 2010
PhD, English Literature
University of Calgary 2000 — 2002
MA, English
Asurion Insurance Services October 2009 - October 2014
Asurion Insurance Services September 2008 - October 2009
Asurion Insurance Services July 2004 - September 2008
Asurion Insurance Services January 2004 - July 2004
Asurion Insurance Services May 2002 - January 2004
Ryder Logistics October 2001 - April 2002
Xerox Business Services July 1998 - October 2001
Skills
SDLC, Workforce Management, Call Centers, Six Sigma, Customer Satisfaction, Call Center, Process Improvement, Business Process..., Team Building, Customer Service, Quality Assurance, Microsoft Office, Retail, Vendor Management, Training, Team Leadership, Cross-functional Team..., Software Documentation, Operations Management, Data Analysis, Leadership, Access
Education
Pellissippi State Community College
Stratford High School
Xerox Business Services December 2014 - Present
Self November 2013 - November 2014
American Red Cross (Penn - Jersey Region) July 2007 - November 2013
American Red Cross (Penn - Jersey Region) July 2003 - July 2007
American Red Cross (Penn - Jersey Region) July 1999 - July 2003
American Red Cross (Penn - Jersey Region) July 1996 - July 1999
Computer Horizons Corp. (CHC) April 1994 - July 1996
Doubletree Hotel December 1992 - April 1994
General Electric GESD/AOD July 1990 - December 1992
Scientific Managment Associates January 1989 - June 1990
Skills
Networking, Microsoft Exchange, SharePoint, Active Directory, Servers, Disaster Recovery, SDLC, Visio, Project Management, Network Administration, Windows XP, Software Development, Security, IIS, IT Management, Microsoft Office, Web Development, Software Installation, Nonprofits, XP, Blender, Microsoft SQL Server, windows 2008 r2, windows 2003, windows 7, windows 8, linux, VLAN, Firewalls, Boy Scouts, Photoshop, LTO, Backup Solutions, ASP, HTML, JavaScript, Laptops, Access Database, Visual Basic, LDAP, Help Desk Support, Employee Training, Blood Bank, Data Center, SQL, Windows Server, Windows 7, Linux, Information Technology, Hardware
Education
New York Institute of Technology-Old Westbury 1984 — 1988
computer science
lenape high 1980 — 1984
high school, Mathematics and Computer Science
Target Media Partners September 2014 - Present
Sun Run July 2014 - May 2015
KWHE TV - LeSEA Broadcasting October 2013 - January 2014
ION Media Networks July 2012 - October 2013
Xerox Business Services May 2012 - June 2013
Kakaako.com February 2012 - June 2012
Palace Entertainment August 2011 - January 2012
Wavecom Solutions June 2011 - July 2011
Easter Seals of Hawaii March 2011 - June 2011
American University December 2007 - May 2008
Skills
Photography, Video Production, Contract Negotiation, Administration, Retail, Social Media, Writing, Public Relations, Event Management, System Administration, Social Networking, Video, Illustrator, Event Planning, Editing, Digital Media, Customer Service, Content Marketing, Marketing Strategy, Marketing Communications, Social Media..., Corporate Communications, Sales, Marketing, Video Editing, Content Strategy, Television, Broadcast, Training, Social Media Marketing, Facebook, Management, Blogging, Advertising, Final Cut Pro, New Media, Press Releases, Nonprofits, Media Relations, Leadership, Online Marketing, Content Management, Radio, Creative Writing, Adobe Creative Suite, Copywriting, Voice Over, Voice Acting, Acting, Board of Directors
Education
Rensselaer Polytechnic Institute 2004 — 2007
Masters in Fine Arts, Integrated Digital Electronic Arts
University of California, San Diego 1998 — 2001
B.A., Communications
San Bernardino Valley College 1994 — 1997
Associate of Arts with Honors, Liberal Arts
General Motors November 2014 - Present
General Motors February 2014 - Present
Xerox Business Services March 2012 - January 2014
Freescale Semiconductor March 2004 - March 2012
Freescale Semiconductor March 2002 - March 2004
Freescale Semiconductor March 1996 - March 2002
The Trane Company 1994 - 1996
Skills
ITIL, IT Audit, Service Desk, IT Asset Management, IT Operations, IT Transition, IT Transformation, IT Outsourcing, Program Management, Project Management, Information Technology, Outsourcing, Infrastructure, IT Strategy, Resource Management, SDLC, IT Management, Integration, Governance, IT Service Management, Data Center, PMP, Business Process, Vendor Management, Business Process..., Service Delivery, Disaster Recovery, Project Portfolio..., PMO, Enterprise Architecture, Project Delivery, Software Project..., Cloud Computing, System Deployment, Solution Architecture, Business Intelligence, Pre-sales, Service Management, Enterprise Software, Cross-functional Team..., ERP
Education
St. Edward's University 2004 — 2006
MS, Computer Information Systems
St. Edward's University 2000 — 2002
BA, Computer Systems Management
Copperas Cove High School 1988 — 1992
Trinity Industries, Inc. April 2015 - September 2015
Wilson Elser August 2014 - March 2015
Xerox Business Services February 2006 - April 2014
Clouse Dunn Khoshbin January 2004 - February 2006
Skills
Legal Compliance, Employment Law..., Quarterly reporting, EDI, Case Managment, Legal Discovery, Document Management, Civil Litigation, Commercial Litigation, Employment..., Privacy Law, Federal Employment Law, Wage & Hour, Government Agencies, Internal Investigations, Investigative Research, Investigative Reporting, Crisis Management, Risk Management, Risk Assessment, Mitigation Strategies, Claim Investigation, Fact-checking, Witness Statements, Inquiries, Data Collection, Data Retention, Retention Management, Retention Strategies, Legal Liaison, Employee Relations, General Corporate..., Management Of Outside..., Business Analysis, Analytics, Digital Forensics, Drafting Policies, Procedural Analysis, HR Policies, Litigation Support, Legal Documents, Litigation, Litigation Management, Wordperfect, Mediation, Document Review, Trials, Legal Research, Arbitration, WordPerfect
Education
Executive Secretarial School (ESS) 1996 — 1999
Bachelors, Paralegal
Navarro College 1995 — 1996
Law and Paralegal Studies, Paralegal Studies
Xerox Business Services 2012 - 2014
Affiliated Computer Services, A Xerox Company 2010 - 2012
VIP Travel & Tours, A Destination Management Company 1995 - 2000
Roaming the Globe Travel 1993 - 2000
Skills
Talent Acquisition, Travel Management, Meeting Planning, New Hire Orientations, Data Audit, SharePoint, I-9 Compliance, Onboarding, Incentive Travel, Travel Planning, Microsoft Office, Microsoft Excel, Office Administration, TALX, Ultipro, Vurv, Operations Control, Hiring, Assistants, Human Resources, Administration
Education
Orange Coast College
Business Coursework
Pacific Travel School, Santa Ana, CA
Travel administration coursework
Blue Horseshoe February 2014 - Present
Saint-Gobain Containers September 2006 - January 2014
Saint-Gobain Containers August 2001 - September 2006
Teleservices Direct May 2000 - August 2001
Xerox Business Services May 1997 - May 2000
Skills
Integration, Dynamics AX 2012, Supply Chain Management, Warehousing for AX, Project Management, Project Planning, Microsoft SQL Server, SSRS, Warehouse Management, VMware, Barcode, Troubleshooting, Windows, SQL, Wireless Networking, System Design, Technical Documentation, Visio, Servers, Disaster Recovery, Database Admin, Database Servers, SQL Server, Problem Solving, Warehouse Management..., data flow infrastructure, Data backups, IT Management, Consulting, ERP, Enterprise Software, Management, Process Improvement
Education
Northwood University 1997 — 1999
BA, Business Administration
Miller & Associates August 2015 - Present
Ray A. Anselmi, PMP December 2013 - July 2015
Sodexo January 2013 - December 2013
Xerox Business Services July 2011 - November 2012
Project Management Institute June 2000 - June 2011
RailComm July 2010 - May 2011
IBM September 2000 - March 2010
Computer Task Group January 1997 - September 2000
Oracle February 1996 - January 1997
General Railway Signal 1994 - 1996
Skills
PMP, Program Management, Planning, MS Project, SDLC, PMO, PMI, Customer Relations, Application Development, Project Planning, Cross-functional Team..., Team Leadership, Outsourcing, Process Improvement, Software Development, Project Management, Requirements Analysis, Customer Service, Visio, Service Delivery, Management, Risk Management, IT Strategy, Integration, Training, Business Process, ERP, Software Project..., IT Management, IT Service Management, Leadership, ITIL, Change Management, Project Portfolio..., Strategic Planning, Software Documentation, Budgets, Business Process..., Quality Assurance, Business Analysis, Resource Management, SharePoint, Vendor Management, Consulting, Six Sigma, Project Delivery, Business Intelligence, Requirements Gathering, Analysis
Education
Rochester Institute of Technology
Computer Systems Management
State University of New York College at Buffalo
BA, Liberal Arts & Sciences
Xerox Business Services September 2015 - Present
Xerox May 2012 - September 2015
Affiliated Computer Serices (ACS) Inc., a Xerox Company April 2007 - April 2012
Bob Sumerel Tire Company May 2006 - April 2007
US Army April 1986 - April 2006
Skills
Operations Management, Cross-functional Team..., Vendor Management, Team Building, Team Leadership, Strategic Planning, Change Management, Budgeting, Customer Relations, PowerPoint, Microsoft Office, Excel, Mentoring, Customer Service, Human Resources, Business Process
Education
Norwich University
Master of Business Administration (MBA), Cum Laude
Sullivan University
Bachelor of Science, Business Administration
Contemporary Staffing Solutions August 2013 - Present
DataQuick February 2013 - June 2013
Ricoh Professional Services December 2009 - February 2013
Xerox Business Services August 2004 - December 2009
Skills
Windows, Network Architecture, Network Administration, Troubleshooting, Printers, Software Installation, Hardware, Access, Active Directory, Technical Support, XP, Security, Networking, Computer Hardware, Operating Systems, Help Desk Support, Network Security, Databases, Windows XP
Education
Pennsylvania State University-Great Valley Graduate Center 2009 — 2011
Master of Science, Information Science, 3.31 GPA
Strayer University (DC) 2006 — 2008
Bachelor of Science, Computer Science, 3.70 GPA
The Katharine Gibbs School 2002 — 2004
Associates, Specialized Technology, 3.98 GPA
IBM September 2015 - Present
General Motors February 2014 - September 2015
Xerox Business Services February 2011 - February 2014
IBM January 2007 - February 2011
IBM January 2000 - January 2007
Cleanweb March 1998 - June 1999
Skills
PMP, Vendor Management, Integration, Project Portfolio..., Process Improvement, Software Project..., Program Management, ITIL, Outsourcing, Requirements Analysis, Project Management, Leadership, Management, PMO, Strategy, Cloud Computing, IT Management, Team Building, IT Strategy, Team Management
Education
St. Edward's University 2004 — 2006
MBA, Business Management
Texas Tech University - Rawls College of Business 1996 — 1999
Management Information Systems, Business
Atos July 2015 - Present
Xerox Business Services 2001 - June 2015
ACS, a Xerox Company 2001 - March 2006
Skills
Strategy, Disaster Recovery, Marketing Strategy, Networking, Sales, Budgets, ITIL, Business Analysis, IT Service Management, Business Process, Leadership, Vendor Management, Television, P&L Management, Outsourcing, IT Strategy, PMO, Service Delivery, Data Center, Cross-functional Team..., Management, Operations Management, Event Management, IT Outsourcing, PMP, IT Management, SDLC
Education
Sacred Heart University
Master of Business Administration (M.B.A.), Finance and Marketing
Western Connecticut State University
Bachelor's Degree
James H.K. Bruner, Esq. November 1983 - Present
Xerox Business Services December 2008 - April 2013
State of Florida, Department of Health August 2007 - January 2008
State of Florida, Agency for Health Care Administration December 2005 - May 2007
State of Florida, Department of Children and Families August 2003 - December 2005
New York Family Policy Council June 2001 - August 2003
The Law Offices of James H. K. Bruner, P. C. December 1983 - June 2001
The White House Conference on Small Business Commission January 1993 - September 1993
Skills
Public Speaking, Distilling legal..., Litigation and..., Health Care Law, Privacy Law, Estate and Probate Law, Real Estate Development, Business Formation, College Teaching, Medical Compliance, Risk Management, Government Relations, Legislative Analysis, Community Outreach, Non-profits, Legal, Legislation, HIPAA, Government Contracts Law, Nonprofits, Health Law, Government Law, Medicare/Medicaid..., Strategy, Government, Legal Research, Courts, Litigation, Corporate Law, Legislative Relations, Legal Writing, Policy, Public Policy
Education
Syracuse University College of Law 1979 — 1982
Doctor of Law (J.D.); International Law Certif., International Law and Legal Studies
State University of New York at Buffalo 1977 — 1979
Bachelor of Arts (B.A.), Political Science and Government, Honors
Xerox Business Services October 2014 - Present
CompuCom August 2013 - July 2014
CompuCom April 2013 - August 2013
CompuCom February 2012 - April 2013
E Systems Technology November 2010 - January 2012
Hittner & Associates2008 June 2008 - December 2008
Hitachi Data Systems2005 December 2005 - April 2007
Hitachi Data Systems July 2004 - December 2005
Tutto Bene Bakery & others December 2001 - July 2004
EMC Corporation 2000 - 2001
Skills
Program Management, Software Documentation, Project Management, Cross-functional Team..., Product Marketing, PMP, Product Management, Data Center, Leadership, Supply Chain Management, Customer Service, Integration, Enterprise Software, Disaster Recovery, Marketing, Quality Assurance, Storage, Training, Professional Services, Management, Project Planning, SharePoint, CRM
Education
Portland State University 2009 — 2010
Certificate, Project Management
University of Indianapolis 1970 — 1975
Bachelor of Arts, English Education; Music
Columbia University January 2013 - Present
Xerox Business Services July 2012 - November 2012
Xerox Business Services January 2012 - July 2012
Affiliated Computer Services, A Xerox Company June 2010 - February 2012
Kaysoft, Inc February 2009 - May 2010
Goldman Sachs May 2008 - January 2009
Goldman Sachs September 1997 - May 2008
Goldman Sachs May 1996 - August 1997
Merrill Lynch September 1995 - April 1996
Salomon Brothers April 1994 - August 1995
Skills
Change Management, Desktop Support, Desktop Management, Service Desk, Help Desk Management, Service Transition, Help Desk Support, Technical Support, Business Services, Business Continuity..., Servers, Troubleshooting, Systems Management, Incident Management, IT Operations, Citrix, Disaster Recovery, ITIL, IT Management, Business Continuity, IT Service Management, Active Directory, Infrastructure, Windows 7, Operating Systems, XP, IT Strategy, Vendor Management, IT Outsourcing, Microsoft Exchange, Service Delivery, Outsourcing, Sla, Team Management, Management, PMO, Service Management, Visio, System Administration, Unix, System Deployment
Education
New Jersey Institute of Technology 1988 — 1990
M.S, Computer Science
University of Hyderabad 1984 — 1987
MCA, Computer Applications
Rodan + Fields Dermatologists December 2014 - Present
Xerox Business Services June 2014 - Present
Fiat Services May 2012 - June 2014
Life Time Fitness September 2010 - May 2012
Dow Automotive Systems September 2008 - September 2010
Chrysler June 2005 - September 2008
Skills
Cost Accounting, Journal Entries, SAP R/3, Accounting, Account Reconciliation, Accounts Payable, Sarbanes-Oxley Act, General Ledger, Financial Analysis, Financial Reporting, Internal Controls, SAP, Variance Analysis, Payroll, Auditing, Accounts Receivable, Internal Audit, Financial Accounting, Fitness, GAAP, US GAAP, Sarbanes-Oxley, Peachtree, Pivot Tables, Expenses, Access, Management, Process Improvement, Budgets, Cash Flow, Managerial Finance, Finance, Inventory Management, Financial Audits, Microsoft Excel, Accruals, Management Accounting, Spreadsheets, PowerPoint, IFRS, Weight Training, Microsoft Office, Sales, Marketing, Team Building, Customer Service
Education
Northwood University 2001 — 2005
Bachelor of Business Administration, Accounting/Management
TERiX Computer Service December 2010 - 2013
SUN MICROSYSTEMS May 2001 - December 2007
StorageTek 2001 - 2007
EDISON WELDING INSTITUTE January 2001 - April 2001
Malcolm Pirnie January 1999 - December 2000
XEROX BUSINESS SERVICES May 1993 - November 1998
Xerox August 1978 - October 1998
Xerox August 1978 - October 1998
Skills
Finance, Management, Strategy, Financial Analysis, Business Development, Process Improvement, Leadership, Accounting, Strategic Planning, Data Center, Training, Sales Operations, Storage, Procurement, SaaS, Sales, Solution Selling, Enterprise Software, Virtualization, Cloud Computing
Education
Xavier University
MBA, Finance
The Ohio State University
BS, Finance
Xerox Business Services February 2012 - Present
Glazer's Distributors October 2008 - March 2011
Paul Quinn College August 2006 - April 2008
Paul Quinn College July 2005 - May 2006
ExxonMobil January 2000 - April 2005
ExxonMobil June 1979 - December 1999
Skills
Internal Controls, Financial Analysis, Forecasting, Accounting, Cash Management, Financial Reporting, Invoicing, Accounts Payable, Process Improvement, GAAP, Budgets, Inventory Control, Microsoft Dynamics, Managerial Finance, Integrity, Microsoft Excel, SAP, Leadership, Financial Statements, Auditing, Finance, Management
Education
Texas A&M University-Commerce 1977 — 1979
BS, Accounting
Atos July 2015 - Present
Xerox Business Services May 2012 - June 2015
US Department of Transportation (DOT) October 2011 - April 2012
Wells Fargo February 2011 - May 2011
IBM March 2010 - May 2010
US Department of Homeland Security December 2008 - March 2010
Digital Interactive Research February 2007 - December 2008
EchoStar Corporation July 2006 - January 2007
Digital Interactive Research December 1999 - July 2006
American Technology Corp December 1998 - December 1999
Skills
VMware Infrastructure, Virtualization, VMware ESX, VMware Workstation, Windows Server, Windows Server 2003, Windows Server 2008 R2, Windows Server 2012, Computer Hardware, VPN, DNS, Active Directory, TCP/IP, Windows, Microsoft Exchange, Firewalls, DHCP, Operating Systems, Software Documentation, Microsoft Office, IIS, Printers, WAN, IP, HTML, Digital Imaging, Web Servers, Documentation, Word, Excel, Outlook, NT 4.0, SCSI, RAID, WLAN, Imaging, Network Cards, UPS, Peripherals, Photoshop, Networking
Education
The University of Akron 1977 — 1984
Associate of Arts and Sciences Electronic Technology, 3.8/4.0
The University of Akron 1977 — 1984
Bachelor's Degree, Clinical Psychology, 3.9/4.0
pluralsight
pluralsight
pluralsight
Terremark, a Verizon Company July 2011 - Present
Verizon Business July 2011 - July 2012
Computer Sciences Corporation (CSC) October 2007 - July 2011
Wolters Kluwer Financial Services (WKFS, fomerly PCi) October 2004 - September 2007
Convergys Speech Solutions December 2003 - August 2004
Genuity Solutions June 1999 - November 2003
Lanier Professional Services 1992 - 1999
Xerox Business Services 1990 - 1992
Skills
Account Management, Bank Secrecy Act, Business Development, Cloud Computing, Data Center, Disaster Recovery, Enterprise Architecture, Enterprise Software, Financial Services, Fraud, IT Service Management, IT Strategy, IaaS, Information Security, Integration, Managed Services, Management, New Business Development, Outsourcing, PaaS, Pre-sales, Professional Services, SaaS, Sales, Sales Management, Sales Operations, Sales Process, Salesforce.com, Security, Selling, Solution Selling, Storage
Education
Saint Michael's College
BA
St. Michael's College, Colchester VT
BA Double Major Economics and Business Administration
Spredfast February 2014 - Present
Sysomos Inc. March 2011 - February 2014
Communispace Corporation (an Omnicom Company) March 2010 - March 2011
SumTotal Systems January 2001 - March 2010
SumTotal Systems, Inc. March 2001 - 2006
Docent, Inc. 2000 - 2004
Xerox Business Services 1998 - 2000
UARCO 1995 - 1998
ADP 1991 - 1993
Skills
Enterprise Software, SaaS, Professional Services, Solution Selling, Selling, Management, Sales, Business Development, Marketing Strategy, Cloud Computing, Sales Process, Account Management, CRM, Sales Operations, Business Intelligence, Leadership, Marketing
Education
Wake Forest University 1988 — 1991
BA, Liberal Arts
The Delbarton School 1982 — 1987
State University of New York Maritime College
Master of Science (M.S.), International Transportation Management
Stevens Institute of Technology
Master of Science (M.S.), Project Managment
Stevens Institute of Technology
Master of Science (M.S.), Management Information Systems
KPMG April 2013 - Present
Hewlett-Packard December 2010 - January 2013
EMC January 2010 - December 2010
Capgemini January 2006 - January 2010
Achievo Corporation January 2003 - January 2006
Reef North America January 2000 - January 2003
Fujitsu January 1997 - January 2000
Xerox Business Services January 1994 - January 1997
Skills
Cloud Computing, Business Intelligence, Data Warehousing, Virtualization, VOD, Global Delivery, Consulting, SaaS, Enterprise Software, PaaS, Business Alliances, Go-to-market Strategy, Sales Enablement, Global Alliances, Professional Services, Partner Management, Demand Generation, Channel Partners, Solution Selling, Channel, IaaS, Strategic Alliances, Business Strategy, Data Center, Enterprise Mobility, Management Consulting, Team Leadership, IT Strategy, Business Development, Start-ups, Mobile Devices, Account Management, Strategic Partnerships, Salesforce.com, CRM, Product Management, Management, Leadership, ERP, Telecommunications, Sales Operations, IT Management, New Business Development, P&L Management, Team Management, Outsourcing, Sales Management, Managed Services, Pre-sales, Sales
Education
San Jose State University 1989 — 1993
Business Management
San Jose State University 1989 — 1993
Business Administration and Management, General
ITSource Technology, Inc. May 2013 - Present
Xerox Business Services June 2012 - May 2013
Experis - Hewlett Packard November 2010 - April 2012
Experis - Hewlett Packard July 2010 - November 2010
Experis - Hewlett Packard April 2010 - July 2010
ExitCertified April 2008 - March 2010
Skills
Java, C++, Python, SQL, AutoIt, Remedy, Quality Center, HP Service Manager, Windows 7, Windows Server 2003, Active Directory, Linux, Unix, Selenium, Open Office, Eclipse, BMC Remedy, Windows Server, Integration, Oracle, XML, Operating Systems, Requirements Analysis
Education
Sacramento City College 2008 — 2009
Associate's degree, Network Administration
Sacramento City College 2008 — 2009
Associate's degree, Information Systems Security
University of California, Santa Cruz 2002 — 2007
Bachelor's Degree, Computer Science
Texas Comptroller of Public Accounts January 2013 - Present
Xerox Business Services May 2012 - December 2012
Tax Specialists, Inc August 2011 - April 2012
Brookstone March 2008 - March 2012
Puente Concessions May 2007 - January 2008
Skills
Quickbooks, Excell, PowerPoint, Word, Bilingual
Education
The University of Texas at Arlington 2009 — 2012
BS in Accounting
Tarrant County College 2008 — 2009
Basics
Xerox Business Services July 2014 - Present
Oracle January 2014 - June 2014
IBM April 2013 - January 2014
GP Strategies Corporation January 2009 - April 2013
SAP January 2007 - January 2009
RWD, A Division of GP Strategies April 2005 - January 2007
Cleveland Browns August 1991 - 1992
Tampa Bay Buccaneers April 1989 - August 1991
Skills
Enterprise Software, Strategy, Business Development, Sales Process, Account Management, Leadership, Selling, Leadership Development, Consulting, Performance Improvement, Management Consulting, Training Delivery, Sales, Organizational..., Learning Management, Coaching, New Business Development, CRM, Program Management, Change Management, Needs Analysis, Outsourcing, Cross-functional Team..., SaaS, Learning Organizations, Team Building, Salesforce.com, SAP, Mentoring, Cloud Applications, Management
Education
North Carolina State University 1984 — 1988
Accounting, Business Mangement
Broughton High 1981 — 1984
City of Dayton August 2014 - Present
Exeter Government Services, LLC February 2013 - April 2014
Xerox Business Services August 2012 - February 2013
WorkflowOne January 2008 - September 2011
Standard Register January 2005 - July 2007
Standard Register November 1999 - January 2005
Digital Controls Corporation January 1985 - November 1999
NCR Corporation 1977 - 1981
Skills
Team Leadership, SDLC, MS Project, Vendor Management, Process Improvement, Integration, ITIL, Program Management, Project Management, Microsoft Project, PMP, Software Project..., Requirements Analysis, Visio, Servers, Software Development, Business Intelligence, Leadership, Agile Methodologies, Databases, Networking, Software Documentation, Requirements Gathering, CRM, Information Technology, Business Process..., Management, SharePoint, Budgets, IT Management, Operations Management, Change Management, Enterprise Software, Technical Support, Agile Project Management, Business Analysis, Unix, Outsourcing, Telecommunications, Infrastructure, Project Portfolio..., IT Strategy, Testing
Education
Purdue University 1971 — 1976
BS, Computer & Mathematics
Xerox Business Services August 2012 - Present
Affinitas June 2011 - January 2012
Wal-Mart Stores, Inc April 2008 - May 2009
Wal-Mart Stores, Inc November 2005 - April 2008
Education
The University of Kansas 2007 — 2011
School, English Creative Writing
The University of Kansas 2007 — 2011
Bachelor of Science, Journalism Strategic Communication
Barton County Community College 2005 — 2007
Associates, General Studies
Atos July 2015 - Present
Xerox Business Services January 2012 - Present
Acxiom February 2009 - January 2012
HP February 2008 - January 2009
EDS 2001 - January 2008
Digital Fusion October 1999 - February 2001
Keane May 1998 - September 1999
Keane January 1995 - May 1998
Skills
Sales, CRM, Leadership, Solution Selling, Salesforce.com, Mergers & Acquisitions, Financial Services, Business Development, Account Management, Analytics, Consulting, Advertising, Strategic Partnerships, SaaS
Education
Saint Bonaventure University 1984 — 1988
BA, Communications
Atos July 2015 - Present
Xerox Business Services September 2012 - June 2015
ACS, a Xerox Company March 2011 - June 2015
EDS, an HP Company 2007 - February 2011
Hewlett Packard Enterprise Services 2007 - February 2011
EDS, an HP company January 2000 - May 2007
Skills
Management, Program Management, Project Governance, Change Management, Service Delivery, Leadership, PMO, Vendor Management, Project Management, ITIL, Process Improvement, P&L Management, PMP, Project Portfolio..., Team Leadership, Enterprise Software, IT Service Management, New Business Development, Data Center, Telecommunications, Due Diligence, Software Project..., Networking, Training, Service Delivery..., SDLC, Outsourcing
Education
Project Management Institute
PMP, Project Management
State University of New York Empire State College
Bachelors, Information Systems
Xerox Business Services January 2007 - Present
State of Maine 1993 - 2007
Skills
Business Analysis, Process Improvement, Analysis, Business Process..., Project Management, Strategic Planning, Salesforce.com, Requirements Analysis, Program Management, Leadership, Outsourcing, Access, Software Documentation, Customer Service, Microsoft Office, Management
Education
Thomas College 2000 — 2002
BS, Information Technology
University of Maine 1978 — 1982
BA, Public Management
Waterville Senior High School 1974 — 1978
Xerox Business Services June 2006 - Present
Affiliated Computer Services May 2006 - February 2010
Honeywell Technology Solutions, Inc. August 2004 - May 2006
First Service Networks September 2001 - August 2004
Troy Systems November 1999 - October 2001
United Parcel Service 1985 - 1999
Skills
Employee Relations, Talent Acquisition, Performance Management, Employee Benefits, Benefits Administration, Recruiting, Organizational..., Change Management, Leadership Development, Talent Management, Succession Planning, Onboarding, Training, HRIS, New Hire Orientations, Human Resources, Employee Training, Employee Engagement, Interviews, Executive Management, Process Improvement, Program Management, Strategic Planning, Internet Recruiting, HR Policies, Team Building, Deferred Compensation, Technical Recruiting, HR Consulting, Personnel Management, Workforce Planning, Organizational Design, Vendor Management, Applicant Tracking..., Sourcing, College Recruiting, Temporary Placement, Outsourcing, Leadership, Labor Relations, Organizational...
Education
The Johns Hopkins University 2000 — 2003
Master's degree, Organizational Leadership
University of Maryland Baltimore 1985 — 1989
Bachelor's degree, Registered Nursing/Registered Nurse
Xerox Business Services February 2010 - January 2015
EMC August 2009 - February 2010
State of Oregon August 2005 - August 2009
Unisys March 2002 - July 2005
Teksystems 1997 - 2002
IBM 1983 - 1997
Skills
ITIL, Server Consolidation, Data Center, Managed Services, Predictive Analytics, Data Analysis, Data Science, Enterprise Architecture, Virtualization, Management, IT Service Management, Infrastructure, CRM, PMO, Business Intelligence, Enterprise Software, Service Delivery, Team Leadership, Business Development, Leadership, Information Technology, IT Operations, SDLC, Budgets, Consulting, Change Management, PMP, Vendor Management, IT Strategy, Outsourcing, Program Management, IT Management, Start-ups, Professional Services, SaaS, IT Outsourcing
Education
Pace University - Lubin School of Business 1987 — 1987
Executive Business School, IBM Executive Business School
State University of New York College at Oneonta
BA, Geography - Geology
The University of Akron
Masters, Urban Studies/Affairs
DMS Solutions July 2009 - Present
Institute of Reading Development March 2015 - Present
Institute of Reading Development June 2015 - August 2015
ProInfo March 2009 - July 2009
iGrafx (a division of Corel Inc.) July 2006 - March 2009
FedEx Kinko's January 2005 - July 2006
Savvi International December 2003 - December 2004
Six Sigma Qualtec December 2001 - April 2003
Micrografx 1999 - 2001
Xerox Business Services January 1998 - January 1999
Skills
Consulting, Lead Generation, Salesforce.com, Account Management, Process Improvement, Business Development, Strategic Partnerships, Business Strategy, Sales Management, Leadership, Sales Operations, Sales, Analysis, Business Process..., Business Analysis, Program Management, Team Leadership, Enterprise Software, Product Marketing, Team Building, Management, Product Management, Marketing Strategy, Sales Process, Training, Solution Selling, Marketing, Product Development, Start-ups, Business Intelligence, CRM, Selling, Budgets, Strategic Planning, Outsourcing, Six Sigma, SaaS, Customer Satisfaction, Professional Services, Cross-functional Team..., New Business Development, Sourcing, Direct Sales, Management Consulting, Networking, Strategy, Cloud Computing, B2B, Business Planning, Marketing Management
Education
Northwestern University 1983 — 1987
Bachelors of Science, Communications, Theater, History
Immigrant Law Center of Minnesota September 2011 - Present
MN Census 2010 Latino Complete Count Committee May 2009 - September 2011
Resource Center of The Americas November 2008 - November 2010
Minnesota SOL - Strenghtening Our Lives July 2008 - July 2010
Service Employees International Union Local 26 July 2008 - July 2010
Sentient Consultants June 2008 - February 2009
SIT September 2007 - May 2008
Ramsey County July 2006 - September 2007
Twin Cities Auto Repair August 2002 - September 2007
Xerox Business Services December 1998 - February 2002
Skills
Nonprofits, Management, Leadership, Budgets, Training, Grant Writing, Policy, Purchasing, Marketing, Policy Analysis, Community Organizing, Spanish, Program Evaluation, Community Development, Research, Program Development, Public Policy, Intercultural..., Volunteer Management, Community Outreach, Legal Research, Non-profits, Payroll, Human Rights, Grants, Fundraising, State Government, Strategic Relationships, Lobbying
Education
School for International Training 2007 — 2008
MSM, Organizational Management, Leadership and Change
Xerox Business Services September 2014 - Present
Various 2001 - September 2014
Penn State University February 2012 - August 2014
Penn State University October 2012 - May 2013
Construction Junction August 2011 - August 2012
Pittsburgh Filmmakers June 2011 - August 2011
Penn State Educational Partnership Program (PEPP) September 2010 - December 2010
Comcast March 2008 - November 2009
Olan Mills February 2008 - March 2008
AT&T Mobility October 2004 - December 2007
Education
Penn State University 2010 — 2014
Bachelor of Arts (B.A.), Film/Video
Pittsburgh Filmmakers 2010 — 2011
Film/Video
The Katharine Gibbs School 2000 — 2002
Associates, Visual Communication
Xerox Business Services January 2014 - Present
HP Enterprise Services 2008 - 2012
EDS 2002 - 2008
EDS 1999 - 2002
EDS 1995 - 1999
EDS February 1985 - 1994
Skills
IT Outsourcing, Outsourcing, IT Service Management, Managed Services, Cloud Computing, CRM, Business Development, IT Strategy, Leadership, Management, Data Center, Enterprise Software, Strategy, Sales, Business Process..., Solution Selling, Professional Services, Vendor Management, Pre-sales, Business Intelligence, Service Delivery, HP, IT Management, Solution Architecture, Integration, ITIL, Enterprise Architecture, Contract Negotiation, Selling
Education
Oklahoma Christian University 1980 — 1984
Bachelor of Science (BS), Mathematics and Computer Science
Xerox Business Services February 2012 - Present
Creatigent January 2000 - Present
McKesson Technologies October 2009 - February 2012
Centers for Disease Control and Prevention September 2009 - November 2009
MedSolutions June 2009 - August 2009
Sage Software June 2006 - May 2009
Cambar Software January 2006 - June 2006
InComm March 2005 - December 2005
Salix Pharmaceuticals September 2004 - February 2005
Volvo IT January 2000 - December 2001
Skills
ASP.NET, .NET, Microsoft SQL Server, Visual Studio, ASP.NET MVC, Silverlight, C# 4.0, WCF Services, SQL Server 2008 R2, Visual Studio .NET 2010, Commerce Server, BizTalk, .NET Framework 4.0, ASP.NET MVC 3, Bootstrap, KnockoutJS, jQuery, Visual Studio Team..., Entity Framework
Education
North Carolina Agricultural and Technical State University 1995 — 1998
Master, Computer Science
Cloudera August 2013 - Present
Sherwood Forest Faire LLC 2010 - Present
IBM March 1995 - July 2013
IBM Tivoli Software June 2005 - August 2008
IBM Tivoli Software January 2005 - June 2005
IBM Tivoli Software May 2000 - January 2005
IBM June 1997 - May 2000
IBM July 1996 - June 1997
IBM May 1995 - July 1996
Xerox Business Services May 1994 - January 1995
Skills
Perl, C/C++ STL, Python, Java, Linux, AIX, Solaris, HP-UX, Software Development, Windows, Tivoli Access Manager, Automation, Agile Methodologies, C, Websphere, SQL, DB2, PostgreSQL, Network Administration, Network Security, Client Server..., CMVC, Subversion, CVS, RCS, FreeBSD, Unix, Web Services, Web Applications, IBM AS/400, JavaScript, HTML, CSS, PHP, Ant, Mantis, Open Office, Microsoft Office, Visio, GIMP, Shell Scripting, Automated Software..., Customer Support, TCP/IP, Network Traffic Analysis, Performance Tuning, C++, System Administration, Ubuntu, Distributed Systems
Education
St. Edward's University
Computer Science
The University of Texas at Austin
Electrical Engineering/Computer Engineering
Duke University School of Nursing January 2008 - Present
Duke University School of Nursing September 2005 - January 2008
Xerox Business Services January 1986 - January 2005
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Budget Process, Outlook, Six Sigma, Customer Service, Problem Solving, Adobe, Photoshop, Event Planning, Event Management, Minutes, Administrative..., Data Analysis, Proposal Writing
Education
Shorter University
Fiserv December 2013 - Present
Xerox Business Services January 2012 - November 2013
ACS, a Xerox Company October 2008 - December 2011
Kratos/SYS 2003 - 2008
Kratos Defense and Security Solutions 2003 - 2008
Computer Sciences Corporation 1998 - 2003
Electronic Data Systems (EDS) 1997 - 1998
MITRE 1996 - 1997
US Navy 1976 - 1996
Education
US Naval Postgraduate School 1983 — 1985
MS, Computer Sciences
United States Naval Academy 1972 — 1976
BS, Systems Engineering
Stanford University Graduate School of Business
AeA Executive Leadership Course
Xerox Business Services January 2013 - June 2013
Creswell Health & Rehab Center September 2006 - October 2007
Sylvan Learning Center November 2005 - May 2006
Bethel School District January 2005 - June 2005
Skills
Program Development, Curriculum Design, International Education, ESL, Teaching, Public Speaking, Community Outreach, Event Planning, TESOL, Community Development, Grant Writing, Nonprofits, Higher Education, Fundraising, PowerPoint, Training
Education
School for International Training
Yellow Door Design January 1998 - Present
Salita and Associates January 1995 - January 1997
FedEx January 1990 - January 1993
Xerox Business Services January 1989 - January 1990
Education
The University of Texas at Austin 1980 — 1984
BS Communications
Monroe Golf Club June 2009 - Present
Xerox March 1979 - November 2010
Xerox Business Services 1987 - 1990
Skills
Account Management, Solution Selling, Managed Print Services, Cross-functional Team..., Outsourcing, New Business Development, Management, Strategy, Business Development, Sales Process, Professional Services, Leadership, Strategic Partnerships, Process Improvement, Business Process..., Performance Management, Management Consulting, Team Building, Sales Management, Talent Acquisition, Talent Management, Training, Recruiting, Organizational..., Leadership Development, Employee Engagement, Employee Relations, Human Resources, Coaching, Workforce Planning, Succession Planning, Onboarding
Education
Syracuse University
Bachelor of Science (B.S.), Personnel & Industrial Relations, Business
ACS, a Xerox Company March 2006 - Present
Affiliated Computer Services, Inc March 2006 - Present
Xerox Business Services March 2006 - Present
GlobeRanger 2003 - 2006
UCCEL Corporation 1983 - 1987
Skills
Program Management, Vendor Management, Software Documentation, Outsourcing, Visio, Publications, Project Management, Requirements Analysis, Team Leadership, Technical Writing, FrameMaker, ITIL, SDLC, SharePoint, PowerPoint, Process Improvement, PMO, Technical Documentation, Integration, PMP, IT Operations, Requirements Gathering, IT Service Management, Business Process, MS Project
Education
The University of Texas at Dallas 1977 — 1979
BA, Language & Literature, Art History, cum laude
Dallas / Fort Worth Area April 2014 - Present
Xerox Business Services April 2012 - March 2014
Dallas/Fort Worth area April 2011 - April 2012
Accenture 1995 - 2011
Oryx Energy 1974 - 1995
Skills
PMO, Outsourcing, Project Portfolio..., Business Process..., IT Service Management, IT Management, Process Improvement, IT Outsourcing, IT Governance, Service Delivery, IT Operations, Team Leadership, Service Management, Requirements Analysis, Solution Architecture, Program Management, Offshoring, Business Transformation, IT Strategy, Data Center, Management Consulting, ITIL, Shared Services, Professional Services, Governance, Information Technology, Vendor Management, Business Process, IT Transformation, Software Development, PMP, Business Process..., Business Process Design, Enterprise Architecture, Business Intelligence
Education
Southern Methodist University
BA Mathematics, Math, Computer Science
Xerox Business Services February 2013 - Present
ACS, a Xerox Company June 2006 - Present
Crossvale, Inc. February 2002 - May 2005
Sprint 1995 - 2002
Skills
Integration, SDLC, Program Management, IT Outsourcing, Professional Services, Solution Architecture, Enterprise Architecture, ITIL, IT Service Management, Outsourcing, Software Project..., PMP, Pre-sales, Data Center, Leadership, Service Management, IT Operations, Software Development, IT Ser, Service Desk, Cross-functional Team..., IT Strategy, Business Process, Enterprise Software, Strategy, Managed Services, Management, IT Management, Vendor Management, PMO, Business Development, Disaster Recovery, Project Management, Service Delivery
Education
The University of Texas at Austin 1991 — 1996
BS, Computer Engineering
Xerox Business Services September 2009 - Present
Xerox Busenss Services September 2009 - Present
ACS, a Xerox Company September 2010 - October 2013
ACS, a Xerox company September 2001 - February 2010
Lockheed Martin December 1997 - August 2001
Federal Deposit Insurance Corporation January 1985 - May 1997
Skills
Performance Management, Human Resources, Talent Management, Employee Relations, Recruiting, Employee Engagement, Organizational..., Employee Benefits, Succession Planning, Management, Change Management, Deferred Compensation, FMLA, Customer Service, Onboarding, Training, Talent Acquisition, Applicant Tracking..., Outsourcing, Personnel Management, Leadership, Program Management, Process Improvement, Strategy, HRIS, Microsoft Excel, Microsoft Project
Education
Oak Park High School
Graduated
Rockhurst University
Business Administration
University of Central Missouri
Education
Walmart May 2013 - Present
Next Generation recruitment and Staffing February 2012 - Present
JTA Enterprise and Promotional 2011 - 2013
Coca-Cola Company / The World of Coca-Cola April 1996 - September 2009
Xerox Business Services May 1988 - April 1996
Skills
Leadership Trainer, Community Outreach, Compliance, Troubleshooting, Research, Direct Sales, Computer Proficiency, Security Policy..., Presentation Development, Access Control, Recruiting, Employee Relations, First Responder, Digital Surveillance, Problem Solving, Customer Service, Interpersonal Skill, Cultural Diversity, Timely Decision Making, Training, Microsoft Office, Access Lists, Listener, Emergency Management, Safety Management..., Public Speaking, Security+, Program Management, Marketing, Personnel Management, Time Management, Sales, Security, Employee Training, Microsoft Excel, Coaching, Talent Acquisition, Sourcing, Management, Conflict Resolution, Interviews, Career Development, Leadership Development, Leadership, Team Building, Strategic Planning, Human Resources, Event Planning, Process Improvement
Education
Saint Leo University 2008 — 2011
Bachelors Degree, Human Resource Management
Saint Leo University 2003 — 2005
Associate Degree, Liberal Arts, 3.8
ARS Premier Foods November 2012 - Present
Home Run Hitting, LLC August 2009 - Present
Xerox Business Services August 1995 - November 2012
Skills
New Business Development, Account Management, Sales Process, Team Building, Direct Sales, Solution Selling, Contract Negotiation, Sales Operations, Operations Management, Income Statement, Selling, Negotiation, Forecasting, P&L Management, B2B, Process Improvement, Business Strategy, Business Process..., Small Business, BPO, Project Management, Vendor Management, Leadership, Business Analysis, Program Management
Education
Thunderbird School of Global Management 2010 — 2010
International Business
The Humane Society of the United States July 2015 - Present
University Research Co., LLC-Center for Human Services March 2014 - July 2015
Vertical Screen April 2013 - March 2014
National 1 Energy, LLC April 2013 - January 2014
Xerox Business Services September 2012 - January 2013
Penn State University January 2010 - May 2012
The Pennsylvania State University - Urban Dance Troupe September 2008 - May 2012
Penn State University May 2010 - August 2011
The Pennsylvania State University - University Park Allocation Committee August 2010 - May 2011
Penn State University January 2009 - August 2010
Skills
Microsoft Office, Written & Oral..., Student Recruiting, Volunteer Recruiting, Public Speaking, Customer Service..., Oral & Written..., Great communications..., General Administrative..., 360 Assessments, Sales, Maintaining Strong..., Maintaining..., Executive..., Analyze Statistical..., 360 Feedback, Background Checks, Reference Checking, Social Media, Job Descriptions, Resume Writing, Ceridian, Social Media Marketing, Communication
Education
The Chicago School of Professional Psychology at Washington DC
Master of Arts (M.A.)
The Pennsylvania State University 2008 — 2012
Bachelors of Science
Penn State University 2008 — 2012
Xerox Business Services 2008 - 2015
Zenta 2005 - 2007
Affiliated Computer Services, Inc. (ACS) 2003 - 2005
Affiliated Computer Services, Inc. (ACS) 1995 - 2003
PricewaterhouseCoopers 1984 - 1995
Skills
Financial Analysis, Financial Reporting, Managerial Finance, Business Development, Mergers & Acquisitions, Forecasting, Outsourcing, Mergers, Leadership, Process Improvement, Contract Negotiation, Sarbanes-Oxley Act, Change Management, Strategic Planning, Management, Executive Management, Business Process..., Business Strategy, Finance
Education
Texas A&M University
Bachelor of Business Administration (BBA), Accounting
National Museum of the USAF June 2010 - Present
Anthem August 2012 - June 2015
Anthem-Wellpoint January 2012 - August 2013
Xerox Business Services May 2006 - June 2010
MeadWestvaco April 2002 - May 2006
Mead Corporation July 1995 - April 2002
Mead Corporation March 1993 - July 1995
Skills
Configuration Management, CMDB, Procurement, ITIL, Supply Chain, Change Management, Budget Management, Cost Containment, Asset Management, Administration, Hardware, IT Service Management, Logistics, Vendor Relations, Service Management, Program Management, Process Improvement, Vendor Management, Quality Assurance, System Administration, Budgets, Leadership, Management, Project Management, Integration, Analysis
Education
Wright State University
Dual BS - MIS and Management
Sinclair Community College 2010 — 2011
Defense Acquisiton Academy, Acquisition Logistics & Program Management
General Electric / Yoh, A Day & Zimmermann Company (RPO) December 2014 - Present
Syngenta / Yoh, A Day & Zimmermann Company (RPO) January 2013 - November 2014
Xerox Business Services May 2011 - December 2012
Aerotek December 2007 - May 2011
Cintas June 2006 - December 2007
Skills
Talent Acquisition, Full-cycle Recruiting, Building Relationships, Account Management, Business Networking, Sourcing, Staffing Services, Onboarding, New Business Development, Hiring, Applicant Tracking..., Technical Recruiting, HR Policies, Outsourcing, Direct Recruiting, Taleo, Recruiting, SDLC, Sales Operations, Human Resources, Sales Support, EEO compliance, Internet Recruiting, Social Recruiting, Social Networking, Temporary Placement, Management, CRM, Leadership, College Recruiting, Employee Benefits, Benefits Negotiation, Screening Resumes, Contract Recruitment, Executive Search, Interviews, Screening, Resume Writing, Temporary Staffing, Talent Management, Business Development, Permanent Placement, Strategy, Staff Augmentation, Cold Calling, Recruitment Advertising, Employer Branding, Job Fairs, Employee Relations, Corporate Recruiting
Education
Oakland University 2003 — 2006
Bachelor of Arts Degree
Convergys June 2013 - Present
Dish Network July 2010 - May 2013
TeleTech January 2005 - May 2010
TeleTech January 2003 - January 2005
TeleTech January 2001 - January 2003
Verizon Communications (formerly GTE) March 1998 - January 2001
Verizon Communications March 1998 - November 1999
Xerox Business Services May 1996 - March 1998
Xerox September 1988 - May 1996
Xerox Corporation - Southern Customer Administration Center October 1992 - January 1996
Skills
Forecasting, Budgets, Leadership, Customer Service, Analysis, Finance, Quality Assurance, Microsoft Excel, Training, Customer Satisfaction, CSAT, Business Development, New Business Development, Process Improvement, Sales, Strategic Planning, Start-ups, Management, Operations Management, Call Centers, Outsourcing, Sales Operations, Performance Management, BPO, Customer Experience, Sales Process, Access, Project Planning, Vendor Management, Business Process..., Marketing, Time Management, Human Resources, Team Leadership, CRM, Executive Management, Telecommunications, Cross-functional Team..., Project Management, Workforce Management, Team Management
Education
University of Dallas Graduate School of Management 1992 — 1995
Masters of Business Administration (MBA), Corporate Finance
The University of Dallas 1984 — 1988
Bachelor of Arts (BA), Economics
GTE Learning and Development Center 1999 — 2000
Marketing Management Development Program
Xerox Business Services May 2004 - Present
Amway 2010 - 2012
Dealer Sprint January 2001 - January 2004
Halloween Express January 1999 - January 2004
Recreational Sporting Club January 1998 - January 2001
Skills
Leadership, Team Leadership, Call Center, Operations Management, Entrepreneurship, Team Building, Sales Management, Customer Satisfaction, Customer Service, Coaching, Marketing, Personal Development, Predictive Dialers, Call Centers, Management, Sales, Budgets, Project Planning, Training, Microsoft Excel, Analysis, Time Management, Retail, Employee Training, Telecommunications, Marketing Strategy, CRM, Outlook, Account Management, Business Development, New Business Development, Process Improvement, Strategic Planning, Customer Retention, P&L Management, Sales Operations, Vendor Management, Recruiting, Strategy, Outsourcing, Cross-functional Team..., Customer Experience, Program Management, Sales Process
Education
Northern Kentucky University 2000 — 2002
Business Management, Business Management
Owen County High
Highscool
Atos July 2015 - August 2015
Xerox Business Services September 2013 - June 2015
Xerox Business Services, LLC (Formerly ACS) January 2012 - August 2013
Xerox 2009 - 2011
Xerox 2004 - 2009
Xerox 2003 - 2004
Xerox 2001 - 2003
Xerox 1998 - 2001
Xerox 1995 - 1998
Xerox 1991 - 1995
Skills
Direct Marketing, Cross-functional Team..., Outsourcing, Product Marketing, Solution Selling, Six Sigma, New Business Development, Account Management, Program Management, Process Improvement, SaaS, B2B, Business Development, Leadership, Management, Strategy, Team Building, Strategic Partnerships, Integration, Operations Management, Sales Process, Product Development, Sales, Marketing, Consulting, CRM, Training
Education
Rochester Institute of Technology 1986 — 1993
MBA, Manufacturing Management
Rochester Institute of Technology 1979 — 1984
BS, Industrial Engineering
Rochester Institute of Technology 1979 — 1984
AAS, Printing Management
East Texas Burn Resource Center February 2015 - Present
#SBGalaxy #SBSMM June 2007 - Present
Comcast NBCUniversal February 2014 - September 2014
Xerox Business Services July 2013 - January 2014
NexxLinx March 2013 - June 2013
Pearson February 2013 - May 2013
Examiner.com June 2010 - June 2012
Global InfoTech (Apple, Inc.) January 2012 - May 2012
BDS Marketing September 2011 - March 2012
BridgeWork Partners(CoreLogic) January 2011 - May 2011
Skills
Writing, Public Relations, Customer Relations, Interior Design, Radio, Copy Editing, Computer Service, Customer Service, Journalism, Community Outreach, Copywriting, Research, Marketing Communications, Photoshop, Video Production, Program Management, Management, Media Relations, Blogging, Strategic Communications, Advertising, Wordpress, Content Strategy, Time Management, Interviews, Marketing, Event Planning, Social Networking, Editing, Social Media, Creative Writing, Publishing, Event Management, Facebook, Sales, Proofreading, Broadcast, Online Marketing, Television, Customer Satisfaction, Publicity, Microsoft Office, PowerPoint, Retail, Social Media Marketing, Public Speaking, Web Content, Storytelling, Email Marketing, Newsletters
Education
Texas State University-San Marcos 2008 — 2010
BAAS, Mass Communications; Business
ACC 2005 — 2007
A.A, Journalism
The University of Texas at Austin 2001 — 2003
None, Public Relations; Advertising
Freelancer, animation, storyboards, design, and IT. March 2015 - Present
The Art Institute of California - Los Angeles July 2012 - Present
Hulu August 2015 - September 2015
The Art Institute of Sunnyvale 2011 - July 2012
Global Resources October 2009 - March 2011
Pandemic Studios September 2006 - October 2008
Publicis Groupe September 2002 - 2006
Family Portrait Fun! 2000 - 2002
Xerox Business Services 1996 - 1999
Skills
Storyboarding, Character Design, Illustration, Cartooning, 3D animation, Traditional Animation, 3D rendering, Windows XP Professional, Windows 7, Adobe Creative Suite, Storytelling, Active Directory, Remote Support, Desktop Support, Digital Photography, Remote Desktop, Technical Support, Computer Animation, Character Animation, Maya, Sculpting, Model Making, VPN, Animation, Texturing, Rigging, Game Design, Zbrush, Game Development, Xbox 360, Video Games, ZBrush
Education
The Art Institute of California-Los Angeles 2012 — 2014
Bachelor of Science (BS), Media Arts and Animation
Art Institute of Sunnyvale 2010 — 2012
Cisco NetAcademy 2002 — 2003
Certificate, Internetworking Theory and Practice
Atos July 2015 - Present
Xerox Business Services March 2015 - Present
Xerox Business Services January 2013 - March 2015
Xerox Business Services October 2012 - March 2015
Texas Army National Guard August 2003 - November 2013
Hitachi Cable America February 2012 - October 2012
Amicus Partners, LLC January 2012 - October 2012
Horizon Data Center Solutions December 2009 - July 2011
Belden April 2007 - December 2009
Superior Essex August 1999 - April 2007
Education
Texas A&M University-Commerce 2007 — 2010
MBA
University of Texas at Arlington 1989 — 1991
BA
OHSU Oregon Health & Science University July 2014 - Present
Xerox Business Services August 2013 - July 2014
Chase September 2011 - August 2013
ACS XEROX Company November 2009 - May 2011
Skills
MySQL, PHP, Mac OS, Technical Support, Databases, System Deployment, Team Leadership, Software Documentation, Call Centers
Education
Oregon State University
Bachelor of Science (B.S.), Computer Science
Portland State University 2007 — 2009
Bachelor of Science (BS), Economics
Atos IT Outsourcing Services July 2015 - Present
Xerox Business Services 2010 - June 2015
ACS, a Xerox Company 2007 - 2010
Affiliated Computer Services 2003 - 2007
Affiliated Computer Services March 1997 - June 2003
Affiliated Computer Services September 1989 - October 1995
Electronic Data Systems March 1986 - March 1988
Affiliated Computer Systems July 1982 - February 1986
Affiliated computer Systems April 1980 - June 1982
Skills
Organizational..., Management Consulting, Solution Architecture, IT Solutions, Client Development, Network Engineering, Network Security, Wireless Networking, Product Management, Problem Management, ITIL Service Strategy, Complaint Management, Global Delivery, Global Management, Global Operations, Executive Management, Project Planning, Project Coordination, New Business Development, Capital Budgeting, Operating Budgets, IT Strategy, IT Outsourcing, Cloud Computing, Data Center, Disaster Recovery, IT Management, ITIL, Leadership, IT Service Management, Integration, Network Architecture, Networking, Security, Servers, Service Delivery, Strategic Partnerships, Telecommunications, Vendor Management
Education
Southern Methodist University - Cox School of Business 2005 — 2006
Executive Education
University of Colorado Colorado Springs 1986 — 1989
Computer Science
Control Data Institute 1979 — 1980
AS, Computer Science
Cook County College 1978 — 1979
Electrical Engineering
Xerox Business Services March 2011 - Present
Littler Mendelson August 2005 - March 2011
Baker Botts LLP 2001 - 2005
Skills
Litigation, Commercial Litigation, Legal Research, Civil Litigation, Trials, Document Review, Legal Assistance, Legal Writing, Litigation Support, Corporate Law
Education
Southeastern Paralegal Institute 2001 — 2002
The University of Texas at Arlington 1993 — 1997
Bachelor of Arts (B.A.), Psychology
Texas Department of Health and Human Services 2013 - Present
Xerox Business Services 2012 - 2013
Texas Department of Family and Protective Services 2004 - 2012
Skills
Project Management, Microsoft Office, Training, Management, Program Management, Operations Directors, Call Centers, Business Analysis, ITIL, Problem Solving, Telecommunications, Software Development, Public Speaking, Project Planning, PowerPoint, ITIL v3 Foundations..., Certified Internet..., Texas IT Academy..., Genesys University..., NICE IEX Workforce..., DRI Institute Business..., HTML, WebEOC, JAD, Business Process, Experienced Business..., Web Application..., Member of the American...
Education
Texas State University
BA, Psychology
Sarah Cannon Research Institute September 2013 - Present
Vanderbilt University Medical Center February 2013 - September 2013
Vanderbilt University Medical Center September 2011 - February 2013
Metro Public Health Department CHOICES Program January 2012 - May 2012
OUR Lab June 2010 - September 2011
HBCU Wellness Project May 2011 - August 2011
Xerox Business Services September 2008 - May 2010
St.Thomas Hospital December 2007 - January 2009
Skills
Computer Proficiency, Proficient Communicator, SPSS, Microsoft Excel, Microsoft Word, Microsoft Outlook, Outlook, Training, Healthcare, Health Education, Research, Time Management, Process Improvement, Clinical Research, PowerPoint
Education
Cumberland University 2013 — 2015
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Tennessee State University 2010 — 2012
Master of Public Health (MPH), Public Health - Cultural Competency
Tennessee State University August 2008 2003 — 2008
Bachelor of Science (B.S.), Sociology
Xerox Business Services May 2011 - Present
Unified360 May 2008 - April 2011
Unified 360 2008 - April 2011
Verizon Business 1997 - 2008
MCI Corporation 1997 - 2002
Skills
VoIP, Cisco Technologies, Telephony, Telecommunications, Unified Communications, Cisco VoIP, Wireless, Cisco Call Manager, SIP, IP, WAN, LAN-WAN, VPN, Switches, Disaster Recovery, MPLS, Network Design, Networking, Call Centers, Routers, QoS, Ethernet, Routing, Data Center, CCNP, Network Engineering, Network Architecture
Education
The University of Texas at Austin 1987 — 1992
BS, Electrical and Electronics Engineering
L V Berkner HS 1984 — 1987
Diploma
Interactive Intelligence
Niceville Animal Hospital April 2013 - Present
Lexington Acuhealth July 2011 - August 2012
Henderson Animal Clinic January 2011 - July 2011
Craig Rd Animal Clinic 2009 - 2011
Volt Workforce Solutions 2007 - 2009
Xerox Business Services 2004 - 2007
Skills
Extensive customer..., Extensive clinical..., Familiarity with..., Data Entry, Training, Customer Service, Management, Medicine, Surgery, Laboratory, Selling, Testing, Outlook, Office Management, Administrative...
Education
Pima Medical Institute-Las Vegas 2008 — 2010
University of Kentucky 2002 — 2004
Associate's degree, Business Administration and Management, General
Mark Sommers Graphic Design August 2002 - Present
Xerox Corporation March 2005 - December 2011
McElveney & Palozzi Design Group June 2002 - August 2002
Xerox Corporation June 1996 - March 2002
Xerox Business Services March 1995 - May 1996
MacTemps January 1995 - March 1995
Canada Graphics, Inc. October 1993 - December 1994
Skills
Graphic Design, Pre-press, Mechanical Art, iGen4 Printer Operator, Print Production
Education
Rochester Institute of Technology 1991 — 1993
Master of Fine Arts, Computer Graphics Design
Syracuse University 1987 — 1990
Bachelor of Fine Arts, Illustration
Nesco Resource April 2013 - Present
SiteMaster, Inc January 2013 - April 2013
Xerox Business Services October 2011 - December 2012
Aon Hewitt August 2007 - October 2011
Hewitt and Associates August 2007 - October 2010
Kenexa February 2007 - August 2007
MCI WorldCom 1996 - 2001
Skills
Talent Acquisition, Strategic Sourcing, Technical Recruiting, Benefits Negotiation, Interviews, Applicant Tracking..., Recruiting, Compliance Program..., High Volume Staffing, Call Center Development, Management, Onboarding, Employee Relations, Sales, Program Management, New Hire Orientations, Sourcing, Time Management, Human Resources, Talent Management, Hiring, Call Centers, Deferred Compensation, Taleo, Personnel Management, Temporary Staffing, Job Descriptions, CRM, Internet Recruiting, Job Fairs, College Recruiting, Screening Resumes, Staffing Services, Screening, FMLA, Workforce Planning, Contract Recruitment, Executive Search, Building Relationships, Benefits Administration, Permanent Placement, Employer Branding, Temporary Placement, HRIS, Employee Benefits, IT Recruitment, RPO, Performance Management, Training, Leadership
Education
Oklahoma State University 1988 — 1992
Bachelor of Science, Trade & Industrial Education
Xerox Business Services June 2007 - Present
Accenture March 2004 - June 2007
Electronic Data Systems July 1995 - March 2004
Arthur Andersen & Co. August 1988 - July 1995
Skills
US GAAP, Revenue Recognition, Policy Development, Auditing, Finance, Management, Business Process..., Financial Analysis, Financial Reporting, Public Speaking, Training Delivery, Employee Training, Business Process
Education
Texas Tech University - Rawls College of Business 1984 — 1988
Bachelor of Business Administration (B.B.A.), M.B.A. - Accounting
Ricoh USA May 2010 - Present
Eva's Esthetics March 2007 - September 2009
Oce Business Services May 2001 - October 2005
Xerox Business Services October 1992 - April 2001
Skills
Process Improvement, Operations Management, Customer Service, Training, Human Resources, Sales, Customer Satisfaction, Strategic Planning, Account Management, Contract Negotiation, Team Building, Salesforce.com, Vendor Management, CRM, Sales Process, Management, Six Sigma, Leadership
Education
Santa Clara University 1973 — 1975
None, English and Math Course
South San Francisco High School 1973 — 1975
Dipolma, General Studies
Xerox Business Services 2008 - Present
Education
The George Washington University 1994 — 1996
MA, Human Resource Development
Xerox Business Services April 2009 - Present
Veria Natural Wellness January 2008 - April 2009
Simeus Foods International 1998 - 2003
Siméus Foods International 1998 - 2003
Education
The University of Texas at Arlington 1982 — 1985
none, General Studies, Business, Marketing
Zale November 2014 - Present
Xerox Business Services December 2008 - November 2014
National Default Exchange February 2008 - November 2008
Alcatel-Lucent June 2006 - February 2008
Texas Oncology, PA November 2001 - June 2006
Education
Southern Methodist University 1999 — 1999
Certification, Microsoft Certified Systems Engineer
The University of Texas at Austin 1981 — 1984
BS, Medical Technology
Xerox December 2012 - Present
Xerox Business Services April 2012 - December 2012
Channel Steps April 2008 - April 2012
The ICN Group - Innovative Channel Network April 2008 - March 2012
Amazon Consulting June 2006 - March 2008
Computer Market Research January 2006 - April 2006
Seagate Technology 2003 - 2005
Palm 2000 - 2002
Outpurchase.com January 2000 - July 2000
Whistle Communications March 1997 - September 1999
Skills
Strategic Partnerships, Product Marketing, Wireless, Channel Partners, Channel, Salesforce.com, Go-to-market Strategy, Strategy, Cross-functional Team..., Cloud Computing, Business Alliances, Multi-channel Marketing, Business Development
Education
North Dakota State University 1977 — 1982
B.S Business Administration
Atlas Copco USA August 2014 - Present
Xerox Business Services May 2011 - August 2014
Selective Insurance January 2010 - May 2011
Selective Insurance April 2008 - January 2010
Hewitt Associates January 1999 - May 2003
Skills
Employee Benefits, Benefits Administration, Insurance, HRIS, Performance Management, Human Resources, Workers Compensation, Workforce Planning, Deferred Compensation, Onboarding, Talent Acquisition, Vendor Management, Employee Relations
Education
Rutgers University-New Brunswick 1994 — 1997
BA-Economics, Finance
The Pingry School 1989 — 1994
Systems Made Simple, A Lockheed Martin Company November 2013 - Present
Xerox Business Services June 2013 - November 2013
Emerson Process Management July 2012 - April 2013
Oracle Corporation April 2011 - July 2012
Oracle Corporation June 2007 - April 2011
USAA June 2006 - June 2007
Cisco Systems October 2005 - June 2006
GTech Corporation August 2005 - October 2005
Dell Inc. February 2005 - August 2005
Verizon October 2004 - February 2005
Skills
Business Process..., Business Process, Enterprise Architecture, Program Management, SaaS, Software Project..., CRM, Business Analysis, Requirements Analysis, Enterprise Software, Project Portfolio..., Process Management, Product Management, ITIL, IT Project Lifecycle, Agile Methodologies, Operations Management, Change Management, Cross-functional Team..., Product Lifecycle..., Full SDLC, Managed Services, Business Architecture, Cloud Computing, IT Management, Process Improvement...
Education
University of Nebraska-Lincoln 1989 — 1992
Master's Degree, Economics, 3.4
Tamil Nadu Agricultural University 1985 — 1987
Master's Degree, Business & Marketing, 3.47
AT&T February 2013 - September 2014
Xerox Business Services December 2008 - November 2012
Affiliated Computer Services, Inc. November 2006 - December 2008
Affiliated Computer Services 2005 - 2006
BellSouth Telecommunications 2004 - 2005
Z-Tel 1998 - 2004
Skills
SharePoint, Help Desk Support, Business Requirements, Vendor Management, SDLC, ITIL, Enterprise Architecture, Requirements Analysis, Business Analysis, Project Management, Integration, Business Intelligence, Software Development, Change Management, Databases, Information Technology, Project Portfolio..., Software Project..., Data Warehousing, Enterprise Software, Leadership, IT Operations, Cloud Computing, Service Delivery, Unix, Agile Methodologies, Microsoft SQL Server, IT Strategy, Data Center, Disaster Recovery, Business Process..., Requirements Gathering, Systems Analysis, Visio, IT Management, Business Process, PMO, PMP, Management, IT Service Management, Resource Management, Security, Infrastructure, Software Documentation, Outsourcing, IT Outsourcing, System Deployment, Program Management, Solution Architecture
Education
Keller Graduate School of Managment 1998 — 2001
MBA, Business Management - International Business
South Carolina State University 1983 — 1988
Bachelor of Science (B.S.), Computer Science
Xerox Business Services April 2012 - Present
Skills
Financial Reporting, SOX, Accounting, Internal Audit, Audit, Internal Controls, Auditing, GAAP, Consolidation, Financial Analysis, Process Improvement, Process Engineering, Sarbanes-Oxley Act, General Ledger, Business Strategy, IT Audit, Forecasting, Financial Accounting, Finance, ERP, Sarbanes-Oxley, Variance Analysis, Enterprise Risk..., Hyperion Enterprise, Budgets, Business Analysis, Analysis, Corporate Finance, Business Process..., Revenue Recognition, Risk Management, Cost Accounting, Financial Audits, US GAAP, Managerial Finance, Essbase, PeopleSoft, Project Management, Risk Assessment
Education
Southern Methodist University - Cox School of Business 2005 — 2007
Masters
Universidad La Salle, A.C. 1987 — 1992
Bachelors
Xerox Business Services November 2014 - Present
Kayden-Phillip Associates (MRINetwork) December 1999 - Present
Hewlett-Packard November 2012 - November 2014
Broadband Horizons May 2004 - December 2005
Sabre, Inc. September 1997 - October 1999
EDS December 1986 - August 1997
Skills
Outsourcing, Strategy, Performance Improvement, Selling Skills, Sales Effectiveness, Process Simulation, Business Development, Vendor Management, New Business Development, Start-ups, Sales Management, Executive Search, Professional Services, Management, CRM, Account Management, Telecommunications, Information Technology, Cross-functional Team..., SaaS, Management Consulting, IT Outsourcing, Leadership, Cloud Computing, Recruiting, Sales, Program Management, Process Improvement
Education
Southern Methodist University - Cox School of Business
BA
Dowell Pham Harrison, LLP 2015 - Present
Moore Labor Relations Consulting 2015 - Present
Xerox Corporation 2014 - 2015
Xerox Business Services 2010 - 2014
Lehigh Hanson, Inc. 2007 - 2010
Blockbuster Inc. 2005 - 2007
Lynn Pham Moore & Ross, LLP 2000 - 2005
Private Practice 1991 - 2000
American Airlines, Inc. 1985 - 1991
Skills
Labor Relations, Employment Law, Employee Relations, Union Avoidance, HR Policies, Union, Arbitration, EEOC, Investigations, SPHR, Conflict Resolution, HR Strategy, Compliance, Mediation, Strategic Planning, Negotiation, Contract Negotiation, FMLA, Grievances, Dispute Resolution, Benefits, Employee Benefits, Collective Bargaining, Onboarding, Personnel Management, HR Consulting, Succession Planning, New Hire Orientations, Mergers & Acquisitions, Employee Engagement, Deferred Compensation, Human Resources, Training, Talent Management, Recruiting, Leadership, Performance Management, Program Management, Temporary Placement, Management, Benefits Administration, Policy, HRIS, Organizational..., College Recruiting, Talent Acquisition, Compensation & Benefit, Applicant Tracking..., Workforce Planning, Leadership Development
Education
Southern Methodist University Dedman School of Law
JD, cum laude
University of North Texas
BBA, magna cum laude
Xerox Business Services November 2003 - Present
ACS XEROX Company November 2003 - Present
Lockheed Martin Information Technology April 1999 - Present
Nike January 1991 - Present
NIKE/LOCKHEED MARTIN/ACS/XEROX January 1991 - Present
Skills
ITIL, Disaster Recovery, IT Operations, Software Documentation, Vendor Management, Mainframe, Unix, Visio, Data Center, IT Management, IT Service Management, Active Directory, Servers, Change Management, DB2, Help Desk Support, Change
Education
Irvine High School
Saddleback College
HarperCollins Publishers June 2015 - Present
Accenture January 2012 - May 2015
Girl Scouts of the USA September 2011 - January 2012
McGraw-Hill Professional July 2010 - August 2011
Intermedia Outdoors August 2007 - July 2010
Random House September 2006 - August 2007
Simon & Schuster June 2000 - September 2006
Xerox Business Services February 1999 - June 2000
International Media Concepts February 1995 - February 1999
St. Martin's Press 1993 - 1995
Skills
Business Objects, Analysis, Report Development, Business Intelligence, Tableau, Data Visualization, Data Profiling and..., Business Analysis, Analytics, SQL, Toad, Program Management, Management, Data Warehousing, Microsoft Office 2007, Google Analytics, Oracle Discoverer, Forecasting, Requirements Analysis, Business Planning, Finance, Strategic Planning, Sales Operations, Budgets, Requirements Gathering, Business Process..., TM1, Leadership, Microsoft SQL Server, Sales, Strategic Partnerships, Project Planning, Vendor Management, Informz, Nielsen Site Census, Brightcove
Education
State University of New York College at Oneonta 1987 — 1991
Parents for Excellent Portland Principals July 2013 - Present
Oregon Save Our Schools August 2011 - Present
Oregon Education Association September 2005 - Present
Special Education - Portland Public Schools November 2000 - August 2005
Beaverton School District September 1999 - November 2000
Xerox Business Services March 1996 - September 1999
Kinko's September 1992 - March 1996
TAG - University of Oregon October 1989 - September 1995
Burger King June 1987 - August 1987
Skills
Media Relations, Public Relations, Editing, Public Speaking, Social Media, Community Outreach, Newsletters, Community Organizing, Nonprofits, Volunteer Management, Strategic Communications, Political Campaigns, Teaching, Higher Education, Speech Writing, Politics, Event Planning, Research, Tutoring, Communication Training, Corporate Communications, Collective Bargaining, Social Networking, Fundraising, Blogging, Crisis Communications, Coalitions, Press Releases, Education Policy, Training, Microsoft Office, Customer Service, Web Content, Union Labor, Union Organizing..., Union Grievances, Video, New Media, Political Communication, Non-profits, Public Policy, Social Justice, Advocacy, Internal & External..., Lobbying, Writing, Website Development, Scheming, Emotional IQ
Education
University of Oregon 1989 — 1992
B.A., Shakespeare, Victorian Lit, Spanish, Christian history
Reed College 1987 — 1989
Bachelor of Arts (BA), English, Humanities, Math, Spanish
Xerox January 2015 - Present
Xerox January 2013 - December 2014
Xerox August 2011 - December 2012
Retail/Public Sector January 2009 - September 2011
Xerox Global Services January 2007 - January 2008
Xerox January 2005 - December 2005
Xerox January 2000 - December 2004
Xerox Business Services April 1999 - December 1999
Xerox Business Services January 1998 - January 1999
Xerox January 1996 - January 1998
Skills
Operations Management, Outsourcing, Business Planning, Cross-functional Team..., Restructuring, Project Management, Integration, Sales, Business Process..., Marketing, Team Leadership, Corporate Communications, Leadership, B2B, Negotiation, Project Planning, Solution Selling, Strategy, New Business Development, Management, Analysis, Strategic Planning, Sales Process, Account Management, CRM, Program Management, P&L Management, Operational Excellence, Business Development, Business Analysis, Process Improvement, Team Building, Business Strategy, Sales Operations, Executive Management
Education
University of Pennsylvania - The Wharton School 1990 — 1992
MBA, Management and Marketing
Temple University 1979 — 1983
BBA, Marketing and Information Services
Xerox Business Services June 1999 - Present
Education
Oklahoma State University 1988 — 1994
Bachelor of Arts (B.A.), Sociology
Ferring Pharmaceuticals May 2012 - Present
Genoptix / Novartis November 2007 - July 2012
Avanir Pharmaceuticals February 2005 - June 2007
Chugai Pharma / Roche February 2002 - February 2005
J. Walter Thompson 2000 - 2002
Xerox Business Services 1989 - 2000
Skills
Strategic Human..., Employee Relations, Talent Acquisition, Talent Management, Performance Management, Succession Planning, Human Resources, Employee Engagement, Deferred Compensation, Organizational..., Recruiting, Onboarding, Applicant Tracking..., HRIS, Leadership Development, Employee Benefits, Leadership
Education
National University 1991 — 1994
Bachelors Business Admin., Marketing
Ricoh USA, Inc. June 2012 - Present
Jack in the Box June 1998 - June 2012
Xerox Business Services 1991 - 1998
Skills
Print Production..., High Volume Print..., Vendor Relationships, Invoicing, Procedure Creation, Third Party Vendors, Document Management, Training, Inventory Management, Print Management, Printers, Process Scheduler, Scanners, Managed Print Services, Document Imaging, Photocopier, Customer Satisfaction, Customer Service, Leadership
Education
San Diego State University-California State University 2014 — 2015
Project Management
Grossmont Community College 2003 — 2007
Culinary Arts/Chef Training
Xerox Business Services October 2011 - Present
Xerox Business Services 2006 - October 2011
Xerox Business Services 2005 - 2006
Pegasus Solutions 2001 - 2004
PwC 1998 - 2001
Skills
Internal Controls, Outsourcing, Contract Negotiation, Financial Modeling, Pricing Strategy, Due Diligence, Executive Reporting, Team Building, Acquisition Integration, Offshore Outsourcing, Process Improvement, Financial Audits, Planning Budgeting &..., Cash Management, US GAAP, Sarbanes-Oxley, SEC Financial Reporting, Sarbanes-Oxley Act
Education
The University of Texas at Austin
Master in Professional Accounting
Rodan + Fields Dermatologists August 2014 - Present
Xerox Business Services May 2007 - Present
The Retail Connection November 2003 - May 2007
The Learning Center 2002 - 2003
Skills
Public Relations, Marketing, Customer Service, Event Management, Leadership, Management, Inventory Management, Event Planning, Microsoft Excel, Microsoft Word, Negotiation, Real Estate, Social Media, Strategic Planning, Team Building, Social Networking, Account Management, New Business Development, Marketing Strategy, Outlook, Sales, PowerPoint, Sales Management, Training, Recruiting, Administration, Budgets, Salesforce.com
Education
Texas State University-San Marcos 1998 — 2003
Bachelor's of Science, Family and Child Development
Xerox May 2012 - Present
Xerox Business Services April 2010 - May 2012
ACS, now a Xerox Company April 2006 - April 2010
ABC TV Network April 2002 - March 2006
Universal Computer Systems March 2001 - March 2002
Language Line Services March 2000 - March 2001
Skills
ITIL v3 Foundation, PMP, Spanish, ITIL, Process Improvement, Management, Project Management
Education
Virginia Polytechnic Institute and State University 2009 — 2009
PMP Certified, Project Management
Universidad Autónoma de Guadalajara 1997 — 1999
Master's, Translation & Interpretation, English - Spanish
Texas A&M University 1993 — 1997
BA, Psychology
Xerox Business Services March 2015 - Present
Boon-Chapman Benefit Administrators, Inc (National Pensions, Inc.) February 2014 - December 2014
Convergys Learning Solutions September 2009 - August 2013
Convergys Learning Solutions September 2006 - August 2013
Convergys August 2003 - September 2006
West Corporation 1999 - 2003
Skills
Continuous Improvement, Automotive, ADDIE, Training Delivery, Instructional Design, Financial Services, Adult Education, Training Needs Analysis, Learning Management..., Adobe eLearning Suite, Vendor Management, Call Centers, Technical Training, Training, Onboarding, Instructor-led Training, Soft Skills, Leadership, Team Leadership, Process Improvement, Performance Management, Management, Customer Satisfaction
Education
The University of Texas at Austin 1997 — 1998
Avaya April 2015 - Present
Black Box Network Services July 2014 - April 2015
NCR Corporation October 2012 - March 2013
Cisco Systems July 2010 - October 2012
QuantumDigital, Inc. June 2009 - April 2010
Siemens Enterprise Communications September 1994 - May 2009
Siemens Enterprise Communications September 1994 - December 2005
Xerox Business Services 1989 - August 1994
Skills
Sales Management, Sales Operations, SaaS, Sales, Business Development, Strategic Planning, Recruiting, Key Account Management, IT Outsourcing, Project Planning, Proposal Writing, Technical Training, Long-term Customer..., Channel Program..., Strategic Negotiations, Tactical Sales Planning, Report Writing, Fundraisers, Enterprise Software, Problem Solving, Achiever Winner FY'11, Go-to-market Strategy, Managed Services, Direct Sales, Networking, Partnerships, Unified Communications, Project Management, Business Planning, Outsourcing, New Business Development, Direct Marketing, Solution Selling, Cloud Computing, Customer Service, Product Management, Wireless, CRM, Selling, Partner Management, Lead Generation, Call Centers, Salesforce.com, Account Management, Coaching, B2B, Start-ups
Education
The University of Texas at Austin
Master's Degree, Instructional Technology: Computer Applications
University of Illinois at Urbana-Champaign
Bachelor of Science (B.S.), Education
Atos July 2015 - Present
Xerox Business Services June 2011 - June 2015
CDI July 2010 - June 2011
AT&T February 2008 - August 2010
IBM 1989 - 2008
Eastman Kodak May 1985 - June 1989
Hansford Data Systems 1983 - 1985
Skills
System Architecture, Cisco Technologies, Cloud Computing, Data Center, Disaster Recovery, Network Design, IT Service Management, Network Security, Network Architecture, Switches, WAN, Requirements Analysis, Service Delivery, Project Management, Virtualization, Security, Firewalls, ITIL, Solution Architecture, IT Strategy, Networking, Network Administration, Managed Services, TCP/IP, VoIP, Routers, IT Management, Cisco IOS, Routing, Integration, Vendor Management, IT Operations, VPN, Pre-sales, Network Engineering, IP, Troubleshooting, Telecommunications, Servers, System Deployment, Technical Support, VMware, MPLS, LAN-WAN, Testing, Business Continuity, Unix, DNS, Juniper, Solaris
Education
Pace University 1992 — 1994
MS, Telecommunications
Rochester Institute of Technology 1982 — 1984
BT, Computer Science
RR Donnelley March 2011 - Present
Bowne September 2008 - April 2011
RSM McGladrey June 2005 - August 2008
RSM EquiCo Capital Markets LLC 2005 - 2006
Bowne January 2004 - December 2004
Bowne Business Solutions 2001 - 2003
Bowne Business Solutions 2000 - 2001
Xerox Business Services April 1997 - March 2000
Xerox Corporation-Xerox Business Services 1997 - 2000
Xerox Business Services 1997 - 2000
Skills
New Business Development, Strategic Planning, Outsourcing, Sales Management, Business Planning, Budgets, Account Management, Process Engineering, Start-ups, Leadership, Marketing Communications, Finance, Contract Negotiation, Sales, Team Building, Strategy, Management, Operations Management, P&L Management, Solution Selling, Business Development, Project Management, Process Improvement, Cross-functional Team..., Negotiation, Analysis, CRM, Marketing, Strategic Partnerships, B2B, Executive Management, Business Process..., Forecasting, Business Strategy, Program Management, Mergers & Acquisitions, Vendor Management, Change Management, Selling, Sales Process, Competitive Analysis, Salesforce.com, Product Management, Lead Generation, Sales Operations, Team Leadership
Education
Pittsburg State University 1978 — 1982
Bachelor of Business Administration (B.B.A.)
Xerox Business Services June 2000 - Present
RennerBrown April 2007 - July 2007
The Walt Disney Company December 2003 - March 2007
ABC Television June 2000 - December 2003
Rutgers University September 1996 - June 2000
Banco de Chile 1986 - 1991
Skills
Active Directory, System Administration, Troubleshooting, Windows 7, XP, Computer Hardware, Operating Systems, Mac OS X, iOS, Customer Service, Linux, Outlook, ITIL, Technical Support, iPhone, Laptops, SharePoint, HTML, Blackberry Enterprise..., VPN, Microsoft Exchange, Networking, Citrix, System Deployment, Windows XP
Education
Rutgers, The State University of New Jersey-Newark 1996 — 2000
Bachelor of Science Degree, Information Systems
Olympic Steel August 2010 - Present
Universal American October 2008 - August 2010
Xerox Business Services May 2005 - June 2008
International Data Management December 2006 - June 2007
Beech Brook January 2004 - May 2005
Cleveland Municipal Court February 2003 - November 2003
Diebold Inc October 2000 - December 2002
Capgemini December 1997 - October 2000
Nestle USA August 1988 - December 1997
Skills
Database Administration, SQL, SSIS, ASP.NET, VB.NET, Microsoft SQL Server
Education
University of Akron
Bachelor of Science (BS), Computer Science
Hendrick Automotive Group July 2014 - March 2015
Docugraphics, LLC February 2012 - September 2013
Daugherty Worldwide Enterprises, LLC January 2004 - January 2012
Xerox Corporation January 2001 - September 2008
Xerox Business Services July 1999 - December 2000
Xerox Business Services January 1999 - June 1999
Xerox Corporation August 1996 - December 1998
Xerox Corporation August 1990 - July 1996
Skills
Consultative Selling, New Business Development, Customer Relations, Strategic Planning, Contract Negotiations, Forecasting, Team Leadership, Market Penetration, Account Management, Sales Process, Solution Selling, Team Building, Six Sigma, Negotiation, Problem Solving, Coaching, Mentoring, Direct Sales, Cross-functional Team..., Vendor Management, Program Management, Marketing Strategy, Business Strategy, Document Management, PowerPoint, Microsoft Office, Outsourcing, Direct Marketing, P&L Management, Key Account Management, Managed Print Services, Outlook, Profit, Sales Support, Process Engineering, Business Planning, Selling, CRM, Management, Salesforce.com, Customer Satisfaction, Customer Service, Process Improvement, Leadership, B2B, Training, Sales Management, Strategy, Business Analysis, Project Management
Education
Roosevelt University 2001 — 2002
Business Management
Southern Illinois University, Carbondale 1985 — 1988
Advanced Technical Studies
Atos July 2015 - Present
Xerox Business Services July 2010 - July 2015
ACS, A Xerox Company 2009 - 2010
ACS 2008 - 2009
ACS 2006 - 2008
ACS 2002 - 2007
ACS 2006 - 2006
Skills
Netbackup, ITIL, Data Center, IT Operations, Enterprise Architecture, Storage Area Networks, Cloud Computing, High Availability, Disaster Recovery, Servers, Solaris, Red Hat Linux, SAN, NAS, IT Management, Troubleshooting, Virtualization, VMware, Storage, Linux, AIX, Unix, SDLC, Capacity Planning, Active Directory, Windows Server, IT Strategy, Security, Vendor Management, Solution Architecture, Integration, Citrix, HP, NetBackup, IBM AIX
Education
Tennessee Technological University - College of Business Administration
Xerox Business Services January 2015 - Present
McKesson June 2013 - January 2015
Hewlett-Packard February 2012 - June 2013
HP Enterprise Services July 2009 - January 2013
EDS January 2006 - July 2009
Electronic Data Systems January 2005 - January 2007
Skills
Change Management, Process Improvement, Business Process..., Information Technology, Business Analysis, Outsourcing, Program Management, PMO, IT Strategy, Project Management, Software Project..., Competitive Analysis, IT Outsourcing, Vendor Management, Business Process, IT Service Management, ITIL, PMP, SDLC, Cross-functional Team..., Financial Analysis, Cloud Computing, Business Intelligence, Business Development, Project Portfolio..., Service Delivery, Leadership
Education
The University of Texas at Austin - Red McCombs School of Business 2007 — 2009
MBA, Management
University of North Texas 1996 — 1999
Bachelor, Finance
Global Knowledge Training February 2013 - Present
Global Knowledge Training December 2010 - February 2013
Ceridian August 2010 - December 2010
Tekelec 2008 - 2009
Tech Resource Group, Inc (TRG) 1999 - 2006
Tech Resource Group, Inc (TRG) 1997 - 1999
Tech Resource Group, Inc (TRG) 1995 - 1997
Xerox Business Services 1992 - 1996
Skills
Instructional Design, SnagIt, Captivate, Technical Writing, Instructor-led Training, Blended Learning, Camtasia, Training Delivery, Technical Training, HTML, Needs Analysis, Learning Management..., Content Management, Training, Flash, Software Documentation, Content Development, Dreamweaver, Hands-on Training, Learning Management, RoboHelp, Technical Documentation, E-Learning, ADDIE, Online Help, FrameMaker, WebEx, Multimedia, Technical Communication, Adobe Acrobat, Visio, SCORM, SharePoint, Adult Education, Distance Learning, Curriculum Design
Education
ECPI Technical Institute 1993 — 1994
AAS, Computer Technology
North Carolina State University 1985 — 1990
N/A, Electrical Engineering
High School
CBM Computer Solutions, LLC July 2010 - Present
Xerox Business Services November 2008 - May 2010
United First Financial January 2008 - November 2008
Advance Mortgage Group May 2007 - July 2008
Portland Community College August 2005 - June 2007
Skills
Computer Maintenance, Networking, Technical Support, Software Installation, Mac, Mac OS X, Linux, Windows Server, iOS, iPad, iPhone, iPhone Support, Webinars, CrossLoop, Teaching, Instructor-led Training, Web Design, Website Development, SEO, Web Hosting, Domain Registration, Email Marketing, Email Hosting, Digital Audio, Music Production, OS X
Education
Portland State University 2006 — 2008
B.S., Economics, Sociology
Portland Community College 2003 — 2006
Associate of Arts (A.A.), Audio Engineering
Adams Communication & Engineering Technology, Inc. October 2012 - February 2015
Hewlett Packard, Imaging & Printing Group December 2007 - December 2012
Xerox Global Services January 2003 - December 2007
Xerox January 2002 - January 2003
Xerox January 2001 - January 2002
Xerox January 2000 - January 2001
Xerox Business Services January 1997 - January 1999
Xerox Business Services January 1995 - January 1997
Skills
Managed Print Services, Solution Selling, Managed Services, Professional Services, Account Management, Outsourcing, Direct Sales, Enterprise Software, SaaS, New Business Development, Sales Process, HP, Business Development, Business Alliances, Cross-functional Team..., Program Management, Enterprise Content..., Sales, Management, Key Account Management, Integration, Sales Operations, IT Service Management, Selling, Business Process, CRM, Go-to-market Strategy, Strategic Partnerships
Education
Rochester Institute of Technology 1994 — 1997
Northern Virginia Community College 1991 — 1994
Xerox Business Services November 2005 - Present
Xerox Business Services 2005 - Present
BlueCross BlueShield of SC 2001 - 2004
Applied Card Systems 1997 - 2001
Skills
Citrix, Data Center, Active Directory, VMware, Disaster Recovery, Windows 2008, VMware Infrastructure, Hypervisor, Hyper-V, Citrix Provisioning..., XenServer, XenApp, IT Infrastructure..., Technical Staff..., Citrix Metaframe, Infrastructure..., Servers, vSphere, Windows Server, VDI, Xen, Microsoft Exchange, SCCM, VMware ESX, System Administration, ITIL, SAN, Virtualization, IT Operations, Storage Area Networks, Server Architecture, DNS, Cluster
Education
The American University in Cairo 1984 — 1999
xerox business services April 2010 - Present
ryerson, inc December 1984 - October 2008
Ryerson Steel 1984 - 2008
Skills
Purchasing, Supply Chain Management, Management, Procurement, Supply Chain, SAP, Continuous Improvement, Inventory Management
Education
PCCTI 2009 — 2009
CBCS, Medical billing/coding
Saint Xavier University 1988 — 1992
bachelors, business administration
Kforce Inc 2014 - Present
Zeno Office Solutions April 2013 - December 2014
Xerox May 2005 - February 2013
Xerox Business Services January 2005 - February 2013
LabCorp January 2001 - January 2005
SIB Mortgage D/B/A Ivy Mortgage January 1998 - January 2000
Skills
Data Entry, Customer Service, Team Building, Accounts Receivable, Troubleshooting, Microsoft Office, Invoicing, Outlook, Training, Research, Event Planning, Sales, Time Management, Account Management
Education
Raritan Valley Community College 1991 — 1992
Kutztown University 1990 — 1992
Telecommunications
Xerox Business Services April 2015 - Present
Xerox June 2012 - April 2015
Xerox Corporation January 2011 - June 2012
Xerox Corporation February 2010 - January 2011
Xerox Corporation August 2006 - January 2010
Xerox Corporation November 1997 - April 2006
Water Street Bar & Grill April 1996 - November 1997
LoPortos Ristorante November 1993 - October 1995
Moore College of Art & Design February 1992 - October 1993
Borders Books & Music October 1990 - February 1992
Skills
Agile Methodologies, Requirements Analysis, Software Development, Software Project..., Requirements Management, Systems Engineering, Management, Scrum, Integration, Project Management, Strategy, Agile Project Management, Six Sigma, Web Services, SDLC, Cross-functional Team..., Enterprise Platform..., Change Management, Program Management, Business Process..., Process Improvement, Enterprise Software, Software Engineering
Education
Temple University 1986 — 1991
Bachelor's degree, Art History, Criticism and Conservation
Temple University 1986 — 1990
Bachelor of Arts (B.A.), , Art History, Criticism and Conservation
Novartis Vaccines and Diagnostics January 2011 - Present
GSK 2002 - June 2010
GlaxoSmithKline, US Biologicals Division 2000 - 2002
Xerox Business Services 1998 - 2000
Xerox Business Services 1995 - 1998
Xerox Business Services 1989 - 1995
Skills
Cross-functional Team..., Account Management, Public Health, Vaccines, Pharmaceutical Sales, Selling, Sales Operations, B2B, Sales Effectiveness, Medical Devices, Market Access, Infectious Diseases, Biotechnology, Pharmaceutical Industry, Hospitals, Managed Care, Product Launch
Education
Post University
Bachelor of Science
Westchester Business Institute
Associate
PHS
MetLife March 2013 - Present
Xerox Business Services 2005 - 2013
Metlife 2003 - 2005
Skills
Pensions, Investments, Mutual Funds, Fixed Annuities, Traditional IRA, Roth IRA, Defined Contribution, Defined Benefit, Non-Qualified Deferred..., Taxation of Benefits, Employee Benefits, Financial Services
Education
Rutgers University
American Airlines Center May 2005 - Present
Mark Cuban Companies May 2000 - September 2005
Xerox Business Services 1986 - 2000
Skills
Event Planning, Sports Marketing, Sponsorship, Sponsorship Sales, Public Relations, Ticket Sales, Sports Management, Professional Sports, Archtics, Media Relations, Sports, Fundraising, Publicity, Social Networking, Archtics Ticketing..., Facebook, Sponsorship Activation, Entertainment
Education
The University of Texas at Austin 1982 — 1986
Bachelor of Science, Communication
Firstsource Solutions Limited January 2013 - Present
Xerox Business Services November 2011 - November 2012
St. Mary's County Library July 2006 - May 2010
St. Mary's College of Maryland February 2005 - May 2009
Skills
Collection Development, Library, Library Instruction, Information Literacy, Library Science, Customer Service, Customer Support, Microsoft Office, Writing, Troubleshooting, Library Management, Telephone Skills, Laptops, Editing, Proofreading, Data Entry, Cataloging
Education
St. Mary's College of Maryland 2004 — 2009
Bachelor's, English
Mannheim American High School 2001 — 2004
High School Diploma, General Studies
Cognizant Technology Solutions August 2013 - Present
Xerox Business Services August 2011 - July 2013
Advantage Behavioral Health Systems April 2011 - August 2011
The University of Georgia August 2010 - May 2011
The University of Georgia Center for Health and Risk Communication April 2010 - May 2011
Macy's August 2008 - August 2009
Emory Eastside Medical Center April 2006 - January 2007
Response Media Products Inc 2002 - 2002
Skills
Leadership, Healthcare, Public Health, Project Management, Community Outreach, Analysis, Program Management, Research, Microsoft Office, Management, Non-profits, Policy, Microsoft Excel, PowerPoint, Healthcare Information..., Outlook, Business Process, Process Modeling, Data Modeling, UML, Microsoft Project
Education
The University of Georgia 2009 — 2011
Master of Public Health, Health Policy and Management
The University of Georgia Franklin College of Arts and Sciences
Bachelor of Science, Microbiology
Bristol-Myers Squibb March 2014 - Present
Xerox Business Services February 2010 - March 2014
Affiliated Computer Services August 2001 - February 2010
Skills
Mergers & Acquisitions, Employee Benefits, Process Improvement, Employee Relations, Human Resources, Employment Law, Labor Relations, Tax Law, Fiduciary, Employee Training, Qualified Retirement..., Software Licensing, Intellectual Property, Outsourcing, Licensing, Contract Negotiation, Corporate Governance, Business Process..., Change Management, Strategy, Team Building, Litigation, Corporate Law, Leadership
Education
Goucher College
Bachelor of Arts (B.A.)
Seton Hall University School of Law
Doctor of Law (JD)
Temple University - James E. Beasley School of Law
Master of Laws (LL.M.), Tax, Benefits, Fiduciary Law
University of Exeter
Xerox Business Services March 2015 - Present
Xerox September 2014 - January 2015
Dyck-O'Neal Inc July 2010 - October 2014
M.E.I. Auto Finance January 2009 - February 2010
2004 - 2006 Cash America International July 2006 - December 2008
Triad Financial Corp May 2003 - July 2006
LYRICAL January 2000 - January 2002
Sprint PCS January 2000 - January 2002
Honda Finance Corp January 1995 - January 2000
Skills
Call Center, Management, Team Leadership, Loss Mitigation, Predictive Dialers, Analysis, Customer Service, Credit, Skip Tracing, Dialers, Strategy, Mortgage Lending, Portfolio Management, Mortgage Servicing, Training, Loan Servicing, Six Sigma, Customer Retention, Team Building, Workforce Management, Customer Satisfaction, Coaching, Avaya, Call Centers, Performance Management, FDCPA, Leadership, Debt Settlement, Finance, Sales, FCRA
Education
The University of Texas at Arlington 2004 — 2010
Bachelors Degree, Anthropology
Xerox Business Services April 2013 - Present
Macy's November 2012 - April 2013
PSEG September 1998 - July 2010
PSEG August 1991 - September 1997
Skills
Materials Management, Scheduling, SAP, Excel, Inventory Management, Word, Microsoft Office, Spreadsheets, General Office Duties, Photocopier, 10 Key, Copying, Answering Phones, Clerical Duties, Office Work, Administrative Support, Outlook, Fax, Data Entry, Typing, PowerPoint, Telephone Skills, Lotus Notes, Access, Customer Service, Administrative..., Forecasting, Call Centers, Office Management, Adobe Acrobat, Microsoft Word, Microsoft Excel, Process Scheduler, Time Management, Clerical Work, Administrative...
Education
Ryder Technical Institute 1974 — 1975
Medical Secretary certificate
Burlington County College
Copaken Brooks October 2014 - Present
Three Dog Bakery October 2012 - July 2014
MarketSphere Consulting 2002 - October 2012
Arthur Andersen Business Consulting 1999 - 2002
Xerox Business Services 1997 - 1999
Accenture (formerly Andersen Consulting) 1990 - 1997
Skills
Leadership, Business Intelligence, Business Transformation, Entrepreneurship, Business Development, Business Analysis, Business Process..., Change Management, Analytics, Management Consulting, Operations Management, Client Relationship..., Management, Financial Analysis, Program Management, Process/Systems..., Business Performance..., Solution Innovation, P&L Management, Finance, Practice Leadership, Strategic Planning, Mergers & Acquisitions, Commercial Real Estate, Organizational Alignment, Digital Marketing, Brand Management, Contract Negotiation, Sales Management, Enterprise Performance..., CFO Advisory, Financial Reporting, Procurement, Strategic Sourcing, IT Strategy
Education
Princeton University 1986 — 1990
BA
Xerox Business Services July 2011 - August 2012
KPMG October 2009 - July 2011
Junior Achievement of Fort Worth 2010 - 2010
Oak Hill Advisors, L.P. January 2009 - September 2009
KPMG January 2007 - March 2007
United States Marine Corps August 1996 - February 2002
Education
The University of Texas at Arlington - College of Business 2003 — 2008
BBA, Accounting
Active C.P.A. candidate
Xerox Business Services April 2012 - Present
Skills
Applicant Tracking..., Technical Recruiting, Sourcing, Talent Acquisition, Internet Recruiting, College Recruiting, Onboarding, Benefits Negotiation, Staffing Services, Recruiting, Employee Relations, Screening Resumes, Screening, Workforce Planning, Contract Recruitment, Taleo, Talent Management, HRIS, Executive Search, Human Resources
Education
North Carolina Central University 2009 — 2011
Master of Arts (M.A.), Career Counseling & Placement
Xerox Business Services 2009 - Present
ACS, a Xerox Company 2008 - 2009
Affiliated Computers Services (n.k.a Xerox Business Services) 2006 - 2008
Affiliated Computer Services (n.k.a Xerox Business Services) 2004 - 2006
CompuCom Systems 2001 - 2004
Baron & Budd, P.C. 1993 - 2001
Skills
BPO, Outsourcing, SaaS, Solution Selling, Data Center, Cloud Computing, Business Alliances, Business Analysis, Business Development, Vendor Management, Managed Services, Solution Development, Account Management, CRM, Program Management, Salesforce.com, ITIL, Enterprise Architecture, Strategic Partnerships, Complex Sales
Education
TrainUSA 1998 — 2000
Microsoft Certified Systems Engineer, Microsoft NT Certification
Southeastern Paralegal Institute 1993 — 1993
Paralegal Certification, Law
The University of Texas at Arlington 1989 — 1992
Bachelor's degree, Histroy - Pre-law
The University of Texas at Arlington 1989 — 1992
Bachelor's degree, Pol Sci - Pre-law
Cox Communication March 2015 - Present
Xerox Business Services October 2014 - March 2015
Cox Communications Arizona April 2010 - January 2015
Cox Communications June 2008 - April 2010
Cox Communications January 2006 - June 2008
Skills
Vendor Management, Broadband, Customer Experience, Call Center, Telecommunications, Account Management, Customer Service, Troubleshooting, Call Centers, Process Improvement, Telephony, Customer Satisfaction, Networking, Customer Retention, Direct Sales, Sales
Education
Clovis HS
General Studies
Rio Salado College
Silicon Valley Bank September 2014 - Present
Xerox Business Services January 2012 - August 2014
ACS, a Xerox Company October 2007 - January 2012
Wachovia, A Wells Fargo Company September 2002 - June 2007
Skills
Internal Audit, SOX Compliancy, SOX 404, Financial Services, Financial Statements, Financial Reporting, Finance, Auditing, Sarbanes-Oxley, Internal Controls, Financial Accounting, General Ledger, Accounting, Sarbanes-Oxley Act, Financial Analysis, Managerial Finance, Account Reconciliation, Process Improvement, SAP, Business Process..., Accounts Receivable, Accounts Payable, Revenue Recognition
Education
University of Virginia 1990 — 1992
MS, Materials Science
Shanghai Jiao Tong University 1986 — 1990
BA, Engineering
ADT September 2012 - Present
ACS, a Xerox Company March 2010 - July 2012
Xerox Business Services February 2007 - March 2010
Xerox Business Services January 2005 - September 2008
Motorola Solutions 1986 - 2000
Skills
Vendor Management, Process Improvement, Change Management, Business Process..., Outsourcing, BPO, Service Delivery, Business Analysis, Call Center, Offshoring, Project Management, Cross-functional Team..., Human Resources, CRM, Management, Call Centers
Education
Pueblo County High School 1980 — 1984
Phoenix College
Basic EMT
Atos IT Solutions and Services A/S July 2015 - Present
Xerox Business Services April 2012 - Present
ACS, a Xerox Company January 2007 - January 2011
FastBucks Holding Corporation LLC 2003 - 2006
USA Identity, INC. 1995 - 1998
Skills
Active Directory, Servers, Troubleshooting, System Administration, TCP/IP, Computer Hardware, Help Desk Support, Disaster Recovery, Blackberry Enterprise..., Network Administration, ITIL, BMC Remedy, A+ Certified, Windows, Printers, Technical Support, Hardware, Software Installation, Networking, XP, Routers, WAN, Citrix, Customer Service, VPN, Commitments, Information Technology, Windows 7, Security, System Deployment, IT Operations, VMware, Windows Server, Network Security, Incident Management, Microsoft Exchange, Server Administration, IT Service Management, Firewalls, Service Desk, Data Center, Switches, Network Engineering, Virtualization, Cisco Technologies, Access, Red Hat Linux, IT Management, Software Documentation, SharePoint
Education
Richland Community College 1986 — 1994
Computer Science
LV Berkner 1978 — 1981
High School
Xerox Business Services August 2012 - Present
RenewData February 2011 - May 2012
Applied Research Technologies January 2006 - February 2011
Defense Logistics Agency June 2003 - June 2005
Skills
Backup, Enterprise Storage, Storage, Network Security, Microsoft Office, CommVault, Tape Libraries, Tape Management, Network Administration, Storage Area Networks, Tape Backup, LAN-WAN, Red Hat Linux, Linux System..., Supervising, Team Management, Data Center, Hardware Support, Hardware Installation, NAS, Active Directory, Servers
Education
Tidewater Community College 1990 — 1992
Associates, Information Technology
Sears Holdings Corporation July 2012 - Present
AMS Uniforms July 2011 - Present
ACS, A Xerox Company September 2010 - April 2011
Western & Southern Insurance January 2010 - July 2010
Assurant/Aerotek Professional Services August 2009 - January 2010
Shiver Security Inc December 2008 - September 2009
RWI/ R&O Transportation October 2005 - July 2008
Xerox Business Services January 1998 - January 2001
Xerox Business Services January 1996 - January 1998
Xerox Business Services January 1992 - January 1996
Skills
Recruiting, Management, Customer Service, Sales, Human Resources, Coaching, Sourcing, Leadership, Training, Operations Management, CRM, Call Center, Microsoft Office, Customer Satisfaction, Project Management, Non-profits, Outlook, Time Management, Vendor Management, Microsoft Excel
Education
Wright State University 1990 — 1992
Bachelors, Engineering
Sinclair Community College 1988 — 1992
Associates, Engineering
Cat's Creations January 2000 - Present
Xerox Business Services January 1997 - March 1999
American National Bank June 1985 - June 1996
Skills
Clerical Skills, Creative Problem Solving, Accounting, Laser Printers, Impact printers, Decolators, bursters, Inserting machines, Computer Operations, Process Development, Process Improvement, Training & Development, Procedures Manuals, Excel, Word, Customer Service, Problem Solving
Education
Rasmussen College-Minnesota 1983 — 1985
Certificate, Higher Accounting and Business Adm
Brooks Beauty School of Cosmotology 1981 — 1982
MN State Cosmotologist License, Cosmotology
Xerox Business Services May 2012 - Present
ACS, a Xerox Company March 2011 - May 2012
ACS, a Xerox Company January 2009 - March 2011
Affiliated Computer Services, Inc. August 2007 - January 2009
Technosoft Inc June 2006 - August 2007
Oklahoma State Treasurer 2004 - June 2006
Skills
Oracle, SQL, Business Analysis, Microsoft SQL Server, Requirements Analysis, Data Warehousing, Vendor Management, SDLC, Business Process..., Software Project..., Software Documentation, Analysis, Business Intelligence, ETL, Databases, IT Strategy, Requirements Gathering, Integration, Systems Analysis, Business Process
Education
University of Central Oklahoma
Master of Science, Applied Mathematical Sciences/Computer Science
Osmania University, Badruka College Post Graduate Center 1998 — 1999
Master of Business Administration
Osmania University 1994 — 1998
Bachelor of Science
Xerox Business Services August 2013 - Present
Spec Pro Technical Services (STS) November 2012 - August 2013
Marriott International July 2011 - November 2012
Marriott International July 2005 - July 2011
Penn State University November 1999 - June 2005
Skills
Disaster Recovery, Servers, Active Directory, Microsoft Exchange, VMware ESX, Operating Systems, Data Center, System Administration, Networking, IT Management, Hardware, Windows Server, SAN, Software Installation, IT Operations, Citrix
Education
Pennsylvania State University-Penn State Berks 1998 — 2001
Associate's degree, Information Science Technoligies
Slippery Rock University of Pennsylvania 1992 — 1996
BS, Psychology
Xerox Business Services November 2013 - Present
Sutherland Global Services 2003 - 2013
Skills
Employee Relations, Compliance, Employee Benefits, HRIS, Benefits Administration, Performance Management, HR Policies, Training, Employee Recognition, Recruiting, Policy Administration, Employee Engagement, Deferred Compensation, Personnel Management, Onboarding
Education
Nazareth College of Rochester 2001 — 2003
Master of Science (MS), Human Resources Management/Personnel Administration, General
Canon Business Process Services January 2013 - Present
Xerox Business Services November 1989 - December 2013
Education
Phoenix College
Self-employed August 1994 - Present
self employed August 1994 - Present
Xerox Business Services October 1988 - June 1994
Argus Communications November 1983 - August 1988
Education
Southern Illinois University, Edwardsville 1974 — 1978
Bachelor of Arts (B.A.), Fine Art and Psychology
The Human Resources Group, LLC February 2014 - Present
Xerox Business Services August 2010 - February 2014
Xerox Business Services formerly ACS August 2007 - 2010
ACS May 2006 - March 2007
Skills
Customer Service, Microsoft Office, Mac, Newsletters, Office Management, Project Management, Microsoft Word, Administrative..., HRIS, Onboarding
Education
Richland Community College