DialAmerica Company
Industry: Company
DescriptionDialAmerica is a telemarketing company. It originated with the establishment of the first-ever call center by the Life Circulation Company in 1957. In 1963, the company developed a sales campaign to support local sports teams and not-for-profit organizations. Headquarters: Mahwah, New Jersey, United States CEO: Arthur W. Conway (1991–) Number of employees: 5,000 Founded: 1957 Type of business: Privately held company
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DialAmerica Employees
Paychex August 2013 - Present
Ralph Honda Dealership August 2012 - April 2013
Sahlen's Stadium May 2010 - January 2013
DialAmerica September 2010 - August 2011
Skills
Microsoft Office, Customer Service, Social Media, Social Networking, Event Planning, Salesforce.com, Sales, Marketing, Cold Calling, Outlook, Leadership, Training
Education
State University of New York College at Buffalo 2011 — 2012
Bachelor of Arts (BA), Art History
Monroe Community College 2007 — 2010
Associate of Science (AS), Liberal Arts and Sciences, General Studies and Humanities
Brighton High School 2003 — 2007
DialAmerica September 2007 - Present
Skills
Recruiting, Interviews, Onboarding, Performance Management, Talent Management, Human Resources, Talent Acquisition
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master's Degree, Human Resources Management and Services
University of North Florida 2006 — 2010
Bachelor's Degree, Communications
Everest College May 2015 - Present
Hancock Fabrics September 2010 - April 2011
Hancock Fabrics August 2008 - September 2010
Holiday Cleaners January 2008 - February 2008
InfoUSA October 2007 - December 2007
InfoUSA May 2007 - October 2007
DialAmerica December 2006 - May 2007
Outback Steakhouse October 2006 - December 2006
US Army June 2000 - October 2005
Skills
Teamwork, Management, Organization Skills, Intercultural..., Critical Thinking, Organizational..., Leadership, Training, Teaching, Coaching, Research, Time Management, Military Experience, Customer Service, Sales, Retail Category..., Retail, Retail Sales, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Continuing Education, Higher Education, Public Speaking, Fundraising, Volunteering, Donations, Databases, Leadership Development, Deadline Oriented, Operational Efficiency, Online Research, Employee Relations, Communication
Education
Grantham University 2011 — 2014
Bachelor's Degree, Multidisciplinary Studies
Grantham University 2009 — 2011
Associate's Degree, Multidisciplinary Studies
Kimpton Hotels & Restaurants February 2015 - Present
Starwood Hotels & Resorts Worldwide, Inc. December 2013 - December 2014
DialAmerica February 2011 - October 2013
Niagara University Athletics Department January 2006 - January 2009
Sodexo January 2005 - December 2008
Marriott International May 2005 - August 2006
Skills
Microsoft Office, Management, Social Networking, Marketing, Supervisory Management, Bilingual, Communication Skills, Team Leadership, Project Management, Project Planning, Foreign Languages, Travel, Quantitative Research, Qualitative Research, Sales, Organizational..., PowerPoint, Microsoft Excel, Public Speaking, Microsoft Word, Time Management, Business/Hospitality..., Revenue Management, Strategic Planning, Customer Relations, Organizational..., Leadership, Economic Development, Customer Service, Analytical Skills, Critical/Creative..., Multitasking Skills, Labor Control Talent, Operations Efficiency, Salesforce.com, Delphi, Growth Orientated, Negotiations, Lodging Touch..., Hospitality, Training, Hotel Management, Customer Satisfaction, Hotels, Hospitality Industry, Front Office, Hospitality Management, Food & Beverage, Hiring, Pre-opening
Education
eCornell 2014 — 2014
Certificate, Hospitality Administration/Management with a focus in revenue management
Niagara University
Bachelor's Degree, Hospitality Administration/Management, 3.0 out of 4.0
State University of New York College at Buffalo
Master's Degree, Business Administration, Management and Operations, 3.8 out of 4.0
Associated Telecomm. Network January 2014 - Present
County of San Diego September 2013 - November 2013
DialAmerica January 2013 - August 2013
Z57 Internet Solutions April 2013 - July 2013
County of San Diego March 2010 - March 2013
The Mission Continues January 2012 - July 2012
US Navy November 2005 - November 2009
Skills
Microsoft Office, Community Outreach, Employee Benefits, Military, Government, Internet Marketing..., Management, Human Resources, Interviews, Time Management
Education
National University 2010 — 2012
Bachelor of Arts (B.A.), Sociology
Vincennes University 2010 — 2010
AS, General Education
Nile C. Kinnick High School 2001 — 2005
High School Diploma
Qualfon/Center Partners January 2008 - Present
Center Partners Inc January 2008 - Present
Center Partners Inc January 2000 - Present
Center Partners May 2005 - January 2008
Center Partners Inc January 2005 - January 2008
Center Partners Inc January 2000 - January 2005
DialAmerica January 1995 - October 2000
DialAmerica Marketing Inc January 1998 - January 2000
DialAmerica Marketing Inc January 1996 - January 2000
DialAmerica Marketing Inc January 1996 - January 1998
Skills
Call Center, Call Centers, Training, Recruiting, Management, Customer Satisfaction, Time Management, Process Improvement, Customer Retention, Account Management, Technical Support, Sales Operations, Sales, Telecommunications, Business Process..., Customer Service, Project Management, Project Planning, Strategic Planning, Workforce Management, Customer Experience, Outsourcing, Data Analysis, Human Resources, Performance Management, Call Center Development, Vendor Management, Operations Management, Contact Centers, Avaya, Team Leadership, BPO
Education
The University of Georgia 1993 — 1996
Teacher Certification, Secondary Education and Teaching
Newberry College 1987 — 1991
Bachelor of Science (BS), Biology, General
Newberry College
BS, Biology
The University of Georgia
Aisha Salon & Spa August 2015 - Present
Amazon (Subsidiary) March 2013 - May 2015
Summit Midstream February 2013 - February 2013
Aisha Salon & Spa May 2010 - January 2013
Maxwell International Investments, LLC May 2009 - December 2012
Biotechnology Industry Organization March 2010 - May 2010
NQF December 2009 - February 2010
AFSCME May 2009 - November 2009
Accounting Principals February 2007 - April 2009
DialAmerica 1998 - 1999
Skills
Accounts Payable, ERP, Auditing, English, Great Plains Software, Bank Reconciliation, Microsoft Dynamics ERP, Account Reconciliation, Microsoft Office, Customer Service, G/L Reconciliations, Deltek, Sage X3, G/L Analysis, Payroll, Invoicing, General Ledger, English language skills, Team-oriented, ERP Software, Journal Entries, Finance, Accounting, Financial Statements, Spreadsheets, Financial Analysis, Accounts Receivable, Budgets, Analysis, E-Learning, Foreign Languages, Financial Accounting, Expenses, Market Research, Relocation, Operations Management, Proofreading, Marketing Strategy, Marketing, Research, Presentations, relocate, Month End Close, Client Relations Skills, Atlassian JIRA, Marketing Communications, Social Media Marketing, Public Relations, Online Marketing, Online Research
Education
Florida Southern College 2006 — 2008
BSBA, Business Administration-Finance
Bahrain School 1991 — 1993
Valencia College
Associate of Arts (A.A.)
Athens Technical College June 2015 - Present
Athens Technical College October 2014 - June 2015
Athens Technical College August 2011 - September 2014
DialAmerica October 2009 - August 2011
DialAmerica June 2008 - October 2009
DialAmerica October 2007 - May 2008
Self-employment Company August 2003 - September 2007
Morgan County Board of Commissioners September 1997 - October 2004
Morgan County Board of Commissioners September 1997 - October 2004
Skills
Administrative..., Positive Can-do Attitude, Dedication to..., Adult Education, Leadership, Microsoft Office, Microsoft Word, Microsoft Excel, Data Entry, Phone Etiquette, Training, Outlook, Customer Service, Editing, Administrative..., Instructional Design, Staff Development, Higher Education, Organized with Strong..., Logical Thinker, Reliability, Interpersonal Skills, Office Management, Computer Proficiency, Priority Management, Communication Skills, Supervisory Experience, Adaptability, Timely Decision Making, Department Budgeting, Budget Monitoring, Follow-through Skills, Work in A Fast Paced..., Multi Tasking, Enjoy Working with..., Asking Questions, Product Knowledge, Volunteer Training, Proficient Typing Skills, Call Control
Education
Clayton State University 2013 — 2016
Bachelor of Science (BS), Integrative Studies
Georgia Military College-Milledgeville Campus 2001 — 2004
Associate of Science (A.S.), Behavioral Sciences
PSAV December 2014 - Present
DialAmerica March 2014 - Present
TJ Maxx June 2008 - Present
American Income Life Insurance Company January 2014 - March 2014
Galaxy 14 cine November 2007 - April 2008
Skills
Pro Tools, Performance Arts, song writer, Live Performer, Audio Engineering, Recording, Recording Studio, Music, Recording Services, Video Editing, Logic Pro, Songwriting, ADR recording, Communication Skills, DAW, Garageband, Retail, Training, MacBook Pro, PC
Education
Full Sail University 2010 — 2012
Associate's degree, Recording Engineering
Normal Community West High School 2004 — 2008
High School Diploma
Road America October 2014 - Present
DialAmerica March 2011 - May 2014
American Cancer Society 2008 - 2010
Big Brothers Big Sisters of Tampa Bay 2007 - 2008
HPH Hospice 2003 - 2007
Youth and Family Alternitives 2002 - 2003
Stream International 2001 - 2002
EarthLink Business 2000 - 2001
Sheltercare Program of Northern 1995 - 2000
Skills
Public Speaking, Motivational Speaking, Talent Acquisition, Recruiting, Human Resources, Employee Training, Leadership Development, Employee Relations, Team Leadership, Employee Management, Fundraising, Employee Recognition, Employee Referral..., Onboarding, Staff Development, Event Planning, Event Management, Volunteer Management, Volunteer Training, Volunteer Recruiting, Conflict Resolution, Individual Counselling, Small Group Counseling, Career Counseling, Peer Development, Nonprofits, Non-profit Leadership, Community Outreach, Sales Motivation, Social Networking, Sales, Customer Service, Supervisory Skills, Interviews, Training, Leadership, Time Management, Management, New Hire Orientations
Education
Marymount University 1991 — 1995
Bachelor of Arts (B.A.), Psychology
Bishop Egan H.S. 1988 — 1991
Horizon Health Services May 2015 - Present
Crisis Services April 2012 - Present
Spectrum Human Services September 2014 - April 2015
Transtional Services WNY January 2014 - April 2015
DialAmerica June 2010 - February 2014
Fiddler's Green Manor June 2005 - August 2009
The Walt Disney Company January 2009 - May 2009
Skills
Training, Organization, Development Coaching, Computer-savvy, Coaching, Group Therapy, Time Management, Nonprofits, Community Outreach, Public Speaking, Mental Health, Mental Health Counseling, Case Management
Education
Medaille College 2012 — 2015
Master of Arts (M.A.), Mental Health Counseling/Counselor
Medaille College 2007 — 2011
Bachelor of Arts (B.A.), Psychology
Ashford University April 2015 - Present
Kohl's Department Stores July 2008 - April 2015
DialAmerica October 2014 - November 2014
entertainment works January 2007 - September 2007
Rocky Mountain Chocolate Factory November 2006 - January 2007
Skills
French, Retail, PowerPoint, Microsoft Word, Teamwork, Google Chrome, Customer Service, Visual Merchandising, Social Networking, Team-oriented, Supervisory Experience, Cash Handling Experience, Cashiering, Supervisory Skills, Time Management, Public Speaking, Foreign Languages, European Studies, Teaching English as a..., Translation, French to English, English to French, Linguistics, Microsoft Office, French Literature, French Teaching, Social Media..., Retail Sales, Sales Process, Direct Sales, Team Building, Team Leadership, Group Training, Language Teaching, Customer Satisfaction, Customer Relations, Customer Support, Cultural Diversity, Cultural Awareness, Writing, Project Management, Advertising Sales, Supervisory Management, Retail Marketing, Google Docs, Delegation, Working Abroad, Living Abroad, Multicultural Education, Political Science
Education
San Diego State University-California State University 2011 — 2014
Bachelor's Degree, French
Aix-Marseille Université 2012 — 2013
Bachelor of Arts (B.A.), French and Francophone Studies
Grossmont College 2007 — 2011
Associate's Degree, French Studies
Century Rehabilitation Inc November 2011 - April 2013
DialAmerica November 2008 - September 2011
Skills
Exercise Physiology, Corrective Exercise, Medical Exercise, Billing Solutions, Time Management, Computer Proficiency, Staff Management, Problem Solving, Physical Therapy, CPR Certified, Social Media
Education
Mercyhurst College 2009 — 2011
Associates of Science, Physical Therapy Technician/Assistant, Graduated
Kent State University 2005 — 2006
Fashion/Apparel Design
DialAmerica 2014 - 2014
Skills
Customer Service, Organization Skills, Skilled Multi-tasker, Team Building, Communication, Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft Project, 10 Key, Typing, Sales, Retail Sales, Art, Filing, Telecommunications, Telephone Skills, Telemarketing, Inbound Marketing
Education
Greenville Technical College 2012 — 2015
Business Administration and Management, General
New York Life Insurance Company January 2014 - Present
ESC March 2013 - December 2013
ESC September 2011 - February 2013
ESC July 2008 - September 2011
GC Services April 2006 - July 2008
GC Services September 2005 - March 2006
OSI 2003 - 2005
DialAmerica 1999 - 2003
Skills
Account Management, Customer Service, Microsoft Office, Salesforce.com, Analysis, Software Documentation, Adult Education, Management, GoToMeeting, Presentation Development, Sales Presentations, Project Management, Process Improvement, E-Learning, Training, Quality Assurance, Environmental Compliance, Project Planning, Public Speaking, Leadership, Employee Relations, CRM, Troubleshooting, Operations Management, Budgets, Data Analysis, Call Centers, Team Leadership, Sales, Strategic Planning, Customer Satisfaction, Time Management, Program Management, Proposal Writing, Cross-functional Team..., Competitive Analysis, Contract Negotiation, Sales Process, Sales Operations, Business Development, Team Building, Marketing, Direct Sales, Contract Management, Sales Management, New Business Development, Recruiting, Coaching, Change Management, Strategy
Education
Haslam College of Business at the University of Tennessee 1999 — 2003
Bachelors of Science, Marketing
Jefferson County High School 1996 — 1999
High School Diploma, General Studies
Solutionary June 2015 - Present
Solutionary December 2013 - June 2015
DialAmerica February 2013 - September 2013
Skills
Network Security, Windows 7, SQL, Windows Server 2008, Computer Hardware, Troubleshooting, IIS, Testing, Security, Linux, Virtualization, Security + Certified
Education
Pittsburgh Technical Institute 2012 — 2014
Gallagher Bassett Services, Inc. September 2015 - Present
FRITO LAY INC July 2015 - Present
Island Reality- Isle of Palm June 2015 - Present
CorVel Corporation July 2009 - August 2015
DialAmerica June 2014 - October 2014
Skills
Claim, Claims Management, Customer Service, Loss Prevention..., Project Planning, Strategic Planning, Strategic Negotiations, Investigation, Creative Solutions, Creative Writing, Multi Tasking, Event Planning, Workers Compensation, Outlook, Insurance, Microsoft Office, Data Analysis, Data Entry, Communication, Organization, Economics, General Ledger, Accounts Receivable, Accounts Payable, Risk Assessment, Research, Office Administration, Liability, Workers' Compensation..., Legal Liability, Property Damage, Claim Investigation, Liability Analysis, Subrogation, Mediation, Medicare, Adjusters, Excess, Claims Handling, Property, Adjustments, Claims Resolution, TPA, Claims Investigations
Education
Gaston College
Associate of Science (AS), Occupational Technology
Gaston College 2003 — 2006
Associate of Arts (AA), Art/Art Studies, General
Extravaganza Music, LLC 2008 - Present
Forilla Records 2004 - 2008
Metro Beverages, Inc. January 2006 - November 2006
DialAmerica 2000 - 2004
Skills
Music Industry, Music Production, Music, Entertainment, Guitar, Logic Pro, Social Media, Social Networking, Social Media Marketing, Audio Editing, Guitarist, Radio, Pro Tools, Tour Management, Audio Engineering, percussion, Musicians, Radio Promotions, Leadership Development, Team Leadership, Spiritual Direction
Education
Indiana University Bloomington 1997 — 2000
Toys R Us November 2013 - December 2013
DialAmerica September 2013 - November 2013
Skills
Game Design, Game Development, Video Games, C++, C#, Java, HTML 5, CSS, CSS3, HTML, PHP, Photoshop, Dreamweaver, Visual Basic, Visual Studio, Microsoft Office, Microsoft Excel, Microsoft Word, Adobe Creative Suite, Illustrator, 3D Studio Max, Blender
Education
Kent State University 2015 — 2017
Bachelor of Science (BS), Computer Games and Programming Skills, 3.2
Stark State College of Technology 2010 — 2014
Associate's degree, Game and Interactive Media Design, 2.5
Ellet High School 2006 — 2010
Diploma, Computer Science
Walden Security March 2012 - July 2012
DialAmerica July 2010 - March 2011
Skills
Microsoft Office, Medical Billing
Education
Herzing University-Madison 2011 — 2013
Diploma, Billing and Coding
Lanier Technical College 2007 — 2008
Diploma, Business Office/Medical Office
BRIDGING THE GAP OF GEORGIA November 2012 - Present
International Medical Clinics June 2012 - December 2014
Bank of America October 2007 - November 2010
Bank of America October 2006 - November 2010
Bank of America September 2001 - October 2007
Nations Bank/Bank of America September 1992 - September 2001
DialAmerica 1994 - 2001
C&S SOVRAN BANK / NATIONSBANK, Atlanta, GA November 1988 - September 1992
Skills
CICS, Xpediter, Omegamon, Excel, Visio, PowerPoint, Outlook, DMAIC, Business Process..., Mainframe, Maximo, Team Leadership, Talent Development, Staff Mentoring, Cross-functional Team..., customer focus, SDLC, Waterfall, Microsoft Communicator, MS Project, Six Sigma, Volunteer Management, Niku Clarity, Crystal Reports, PMBOK, Delegation, Lotus Notes, Niku, Business Networking, Microsoft Excel, Mentoring, Customer Oriented, Social Networking, Linkedin
Education
Georgia State University 1984 — 1989
Information Technology
Briarcliff High School 1979 — 1984
Mountain States Health Alliance April 2014 - Present
Sodexo February 2014 - April 2014
Staffmark October 2013 - January 2014
Food City June 2013 - November 2013
DialAmerica July 2013 - August 2013
Middle Tennessee State University (Housing and Residential Life) August 2012 - May 2013
Middle Tennessee State University 2011 - 2013
Walmart June 2012 - July 2012
Middle Tennessee State University (Housing and Residential Life) August 2011 - May 2012
Advanced Call Center Technologies July 2011 - July 2011
Skills
German-English, PowerPoint, Customer Service, Intercultural..., Student Affairs, Program Management, Public Speaking, Higher Education, Facebook, Microsoft Office, Sales, Organization, Management, Event Planning, Student Development, Strong Written and..., Retail, Typing 55 wpm, Linguistics, Residence Life, Outstanding..., Microsoft Word, Microsoft Excel, Social Media, Teamwork, Data Entry, Access
Education
Middle Tennessee State University 2009 — 2013
Bachelor of Science (BS), German Language and Literature
University School of Johnson City, TN 2005 — 2009
High School Diploma, General Studies
Best Buy September 2013 - Present
The College at Brockport State University Of New York August 2014 - January 2015
DialAmerica January 2013 - September 2013
Best Western International October 2011 - March 2012
Skills
Multilingual, Adobe Creative Suite, Social Media Marketing, Drawing, Graphic Design, Logo Design, Typography, Communication, Creative Writing, Consulting, Marketing Strategy, Advertising, Organizational Behavior, Creative Direction, Creative Services, Photo Editor, Photoshop, Digital Illustration, Vector Illustration, Craft Services, Multimedia
Education
State University of New York College at Brockport 2012 — 2014
Bachelor of Science (B.S.), Communication and Graphic Design, 3.7
Monroe Community College 2011 — 2012
Associate of Science (A.S.), Communication and Media Arts
DialAmerica August 2015 - Present
Smart Office Solutions June 2014 - June 2015
Connextions June 2011 - August 2014
Quill May 2008 - April 2011
Connextions February 2006 - May 2008
ACCENT Marketing February 2000 - May 2006
Skills
Sales, Business Development, Leadership, New Business Development, B2B Marketing Strategy, Sales Management, Sales Presentations, Marketing, International Sales, Business Analysis, Marketing Strategy, Strategic Thinking, Business Strategy, Negotiation, Strategic Planning, Analytics, Commercial Refrigeration, Social Medial Marketing, Consultative Sales..., Customer Service, Management, Team Building
Education
Maryville College
Bachelor of Business Administration (BBA)
Adrian Gallo Studios January 2011 - Present
Signature Fitness May 2008 - December 2010
Nest Egg Development LLP January 2005 - January 2008
DialAmerica February 2004 - November 2004
Deutsche Asset Management May 2003 - January 2004
Maersk Line November 2002 - May 2003
Ricoh Business Solutions October 2000 - October 2001
Skills
Photography, Graphic Design, Marketing Strategy, Direct Mail, Sales, Advertising, Logo Design, Web Design, Social Media, Social Media Marketing, Brand Development, Corporate Branding, Online Marketing, Video Production, Social Networking, Public Relations, Corporate Events, Event Planning, Microsoft Office, Typography, Creative Direction, Adobe Creative Suite, PowerPoint, Creative Strategy, Email Marketing, Employee Relations, Photoshop, InDesign, Adobe Muse, Illustrator
Education
Montclair State University
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
First Platinum Title Agency LLC November 2014 - Present
Sound Solutions of Central Florida April 2014 - Present
Zastres Atelier March 2014 - Present
Avon March 2003 - Present
Dialamerica August 2010 - February 2014
U.S. Lawns June 2008 - April 2009
Skills
Direct Sales, Account Management, Sales, Marketing, Sales Management, Marketing Strategy, Computer Science, Microsoft Office, Microsoft Excel, Microsoft Word, Military Operations, Customer Satisfaction, Team Building, Customer Service
Education
Keiser College 2004 — 2007
RADIOLOGY TECH
Northampton Community College 1993 — 1997
Associate's Degree, General Studies
DialAmerica 2011 - 2013
DialAmerica 2008 - 2011
DialAmerica June 2006 - 2008
DialAmerica Marketing April 2006 - June 2006
N/A June 2004 - March 2006
Education
Point Park University 2000 — 2004
Bachelor of Fine Arts (May 2004), Film and Video Production, A
Rand Imaginit Technologies March 2015 - Present
Rand Imaginit Technologies March 2015 - Present
Newark Element 14 July 2008 - March 2015
Rand Imaginit Technologies 2015 - 2015
Amerimark May 2002 - June 2007
DialAmerica 1995 - 2002
Skills
Electronics, Sales Management, Account Management, Sales, Business Development, Product Marketing, Marketing Strategy, Product Management, Management, Customer Service, Training, Customer Retention, Leadership, Forecasting, Pricing, New Business Development
Education
John Carroll University 1980 — 1980
Real Estate
Heights High School 1974 — 1977
General Studies
Ericsson April 2011 - Present
Ericsson (dba Ericsson Television, Inc.) March 2008 - April 2011
Ericsson (dba Tandberg Television) June 2005 - March 2008
Capgemini May 2004 - June 2005
DialAmerica March 2001 - May 2003
Skills
Managing Distribution..., Channel Relationship..., Channel Strategy, Channel Sales, Multi-channel Marketing, Strategic Partnerships, Account Management, Cross-functional Team..., Product Marketing, Product Management, Marketing, Human Resources, Sales, Telecommunications, Mobile Devices, IP, IPTV, Marketing Strategy, Product Development, Social Media Marketing, New Business Development, Customer Service, Team Leadership, Business Strategy, Business Development, Marketing Communications
Education
Florida State University - College of Business 1996 — 2003
Master of Business Administration (M.B.A.)
Retro Fitness, Pro-Fit January 2000 - Present
Santander Bank July 2012 - Present
Passaic County Community College September 2009 - Present
Gold's Gym March 2005 - March 2013
DialAmerica May 2012 - February 2013
Bergen Community College September 2002 - August 2009
Skills
Fitness, Fitness Training, Cycling, Weight Training, Personal Training, Strength Training, Endurance, Teaching, Leadership, Athletics, Customer Service, CPR Certified
Education
Montclair State University 1992 — 1995
MAT, Math Education
Montclair State University 1983 — 1987
BS, Finance/Management
Professional Management Enterprises (PME) May 2015 - Present
DialAmerica February 2015 - Present
Randstad January 2014 - July 2014
Indiana State Department of Health April 2007 - October 2010
WellPoint September 2003 - March 2006
Skills
Data Entry, Customer Service, Creative Writing, Administrative..., Volunteer Management, Public Speaking, Call Centers, Social Media, Communication, Meeting Scheduling, Organizational..., Volunteering, Editing, Sales, Sales Management, Direct Sales
Education
Grand Canyon University 2013 — 2017
Bachelor of Arts in Christian Studies, English, Sophomore
Perry Meridian High School
Contactability September 2014 - Present
Nordstromrack.com HauteLook, a Nordstrom Company May 2014 - Present
Hufnagle Insurance Group, Inc. Allstate Insurance Company March 2013 - September 2013
Jackson Hewitt December 2012 - April 2013
Safelite AutoGlass November 2011 - August 2012
Working America September 2007 - November 2011
Working America September 2007 - November 2011
DialAmerica August 2005 - August 2007
Skills
Fashion Stylist, MUA, Fashion Model, Fundraising, Grassroots Organizing, Politics, Non-profits, Volunteer Management, Community Outreach, Political Campaigns, Government Relations, Community Organizing, PAC, GOTV, Issue Advocacy, Annual Giving, Special Events, Grassroots Advocacy, Elections, Campaign, Nonprofits, Grassroots, Customer Service
Education
Hondros College 2013 — 2013
Pre Licensing Certificate, Property & Casualty Licence, Completed
Franklin University 2010 — 2012
Associate, Small Buisness Management
Franklin University 2010 — 2011
Columbus State Community College 2009 — 2010
Associate, Environmental Engineering
Franklin University
Eye Level Learning May 2014 - Present
Maugham Elementary School December 2012 - Present
Bath & Body Works July 2013 - May 2014
DialAmerica September 2012 - December 2012
Church of the Savior Nursery School September 2005 - June 2012
JWT, Newspaper Advertsing Bureau and McGraw-Hill Publishing 1985 - 1995
Skills
Proficiency of..., Teaching, Tutoring, Lesson Planning, Curriculum Design, Classroom Management, Curriculum Development, Literacy, Smartboard, Special Education, Educational Leadership, Differentiated..., ESL, Language Arts, Classroom, K-12
Education
Manhattan College
BA, English
Manhattanville College 1995 — 1998
MAT, Elementary Education
CVS Caremark Corporation July 2014 - November 2014
DialAmerica January 2013 - July 2014
Mizu Sushi June 2012 - January 2013
RMS of Ohio Inc. February 2010 - June 2012
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Faceted Search, OnBase, Marx, Emdeon, Cpr Certified, First Aid, Wordperfect, Dreamweaver, Access, Outlook, Med pass Certified, Typing, Telephone Skills, Customer Service, Health Insurance, Caregiving, Hostesses, Servers, Lifeguarding, Administrative..., Customer Retention, 60 WPM, Medical Terminology, Claim, Phone Etiquette, Fax, Copying, Sales, Cash Handling Experience, Internet Explorer, Customer Experience, HIPAA, Management, Microsoft Publisher, Team Building, Critical Thinking
Education
Heidelberg College 2006 — 2009
N/A, Forensic Science and Technology
Tiffin University 2006 — 2009
N/A, Forensic Psychology/Forensic Science
U.S. Security Associates November 2013 - Present
DialAmerica August 2012 - December 2012
Subway January 2012 - July 2012
Skills
Microsoft Office, Microsoft Excel
Education
State University of New York at Buffalo 2013 — 2015
Bachelor’s Degree, Business Administration, Management and Operations, Finance
Niagara County Community College 2011 — 2013
Associate of Science (AS), Business Administration and Management, General, 3.9/4.0
EAC Network January 2015 - Present
DialAmerica June 2014 - Present
Alanna's Creative Confections January 2009 - Present
SRSsoft August 2013 - November 2013
AXA Equitable June 2013 - July 2013
Hartwick College September 2011 - May 2013
CBS News/New York Times Polling Unit June 2012 - December 2012
Hartwick College September 2011 - May 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Public Speaking, English, Editing
Education
Hartwick College 2010 — 2013
Bachelor of Science, Business Administration
Hartwick College Graduate 2010 — 2013
Bachelor Degree, Business Administration; Theater Arts
Hofstra University
Master's degree, Health/Health Care Administration/Management
DialAmerica December 2014 - Present
MasterBrand Cabinets Inc. November 2012 - February 2013
Skills
Microsoft Office 2007, Office 2010, Customer Service 20+, Front Office, Multi-line Phone, Problem Solving, Committed to Customer..., Office Administration, Assembly Lines, Electrical Assembly, Organizational..., Highly detail oriented, Dependable Team Player, Time Management, Always Willing to Learn, Telephone Skills, Filing, Confidentiality, Office Management, Administrative..., Oral, Critical Thinking, Motivated self-starter, Commitment to Customer..., Integrity, Passion for Helping..., Committed to..., Telephone Reception, Work Well Independently, Office Equipment, Customer Service
Education
Liberty University 2010 — 2015
Bachelor's Degree, Psychology
Empire Today July 2005 - Present
Better Business Bureau January 2007 - Present
Better Business Bureau January 2007 - Present
Wheels, Inc January 2000 - November 2004
CCC Information Services November 1993 - February 1999
Bell & Howell 1992 - 1993
DialAmerica 1986 - 1992
Skills
Business Development, Strategic Planning, Leadership, Leadership Development, Team Building, Operations Management, Coaching, Management, Change Management, Human Resources, Talent Management, Budgets, Project Management, Customer Service, Public Speaking, Program Management, Start-ups, Business Process..., Process Improvement, Strategy, Account Management, Problem Solving, Mentoring, Executive Management, Sourcing, Vendor Management, Cross-functional Team..., Performance Management, Sales Management, Operational Excellence, CRM, Call Centers, Restructuring, Business Strategy, Forecasting, Business Analysis, Organizational..., Srategic Planning,..., Sales, Training, New Business Development, Consulting, Customer Satisfaction, Team Leadership
Education
Western Illinois University
Bachelor of Business, BB, Business Management
Harvard Business School
Executive Education
Carmel High School
DialAmerica September 2012 - Present
Highmark Blue Cross Blue Shield May 2007 - August 2012
Northwest Savings Bank August 2002 - May 2007
Northwest Savings Bank January 1999 - January 2002
Erie Book Store January 1996 - January 1999
Titus Video January 1994 - January 1996
Education
Penn State - The Behrend College 2007 — 2017
General Studies
1995 — 2012
Management, Project Management
Management 2007 — 2011
B.S
The Sam and Irene Black School of Business Penn State - The Behrend College 2007 — 2011
Business Administration
Management
B.S
North East High School
Penn State - The Behrend College
General Studies
The Sam and Irene Black School of Business Penn State - The Behrend College
Business Administration
Construction Journal February 2014 - May 2015
Go2IT Group May 2012 - November 2013
DialAmerica November 2001 - January 2012
Skills
Technical Recruiting, Applicant Tracking..., Recruiting, Customer Service, Training, Talent Acquisition, Sourcing, Leadership, Internet Recruiting, Screening, Human Resources
Education
Lakeland Community College 1992 — 1994
Mentor High School 1976 — 1980
Diploma, Business
Pangea Properties January 2013 - Present
Dial America Marketing January 2012 - Present
DialAmerica February 2012 - January 2013
Cbeyond September 2011 - January 2012
Catholic Charities of the Archdiocese of Chicago May 2010 - September 2011
Resource Bank, N.A. May 2008 - November 2009
Skills
Training, Microsoft Office, Customer Satisfaction, B2B, Banking, Data Entry, PowerPoint, Sales
Education
Northern Illinois University 2005 — 2010
Bachalor, Public Health
DialAmerica September 1985 - Present
DialAmerica marketing 1985 - Present
Skills
Telemarketing, Lead Generation, Marketing Strategy, Direct Marketing, Account Management, Customer Acquisition, CRM, Cross-functional Team..., B2B, Database Marketing, Sales Management, Marketing, Customer Retention, Strategy, Selling, Customer Satisfaction, Direct Sales, Multi-channel Marketing, Cold Calling, Sales, Call Centers, Sales Process, Solution Selling, Salesforce.com, Management, New Business Development, Client Aquisition, Sales Operations, Email Marketing, Strategic Partnerships, Business Development, Marketing Management, Team Building
Education
Ohio University 1981 — 1985
BS, Business Administration
Equity Solutions USA, Inc. November 2012 - Present
Solidifi March 2010 - August 2012
Consultant 2007 - 2009
AIG United Guaranty May 2004 - February 2007
Premier Bank of Brentwood 2003 - 2004
Corporate Legal Times 2001 - 2003
HR Events 2000 - 2001
First Union National Bank 1998 - 1999
DialAmerica 1992 - 1998
Skills
Mortgage Lending, Mortgage Banking, FHA, Loan Origination, Loans, Refinance, Banking, USDA, Residential Mortgages, Sales Management, Insurance, VA loans, Risk Management, Strategic Planning, Real Estate, New Business Development, Sales, Management, Selling, VA Loans
Education
Lambuth University
Louisiana Baptist University
Bachelor of Arts (B.A.), Business
TruGreen LandCare May 2014 - September 2014
Firstsource Solutions Limited September 2013 - March 2014
Superior Group October 2012 - May 2013
DialAmerica September 2011 - January 2012
Key Bank June 2010 - August 2010
U.S. Census Bureau May 2010 - August 2010
Comfort Keepers of Rochester June 2008 - August 2008
RENAISSANCE PRINTING May 2006 - July 2006
The Bon Ton Department Store October 2003 - December 2005
GRE Fulfillment May 2005 - August 2005
Skills
Customer Service, Direct Sales, Retail, Banking, Assembly, Inventory Analysis, Telephone Skills, Marketing Communications, Computer Literate, PowerPoint, Microsoft Office 2007, Microsoft Office, Windows 7, Windows XP Professional, Mathematics, Print Production, Telemarketing, Microsoft Windows 98, Time Management, Data Mining, Data Entry, Data Analysis, Filing, HIPAA, Personal Care, Information Gathering, Project Planning, Skip Tracing, Office Administration, Sales Process, Inventory Accuracy
Education
Medaille College 2015 — 2018
Bachelor of Science (B.S.), Veterinary Sciences/Veterinary Clinical Sciences, General
State University of New York College at Brockport 2004 — 2010
Bachelor of Science, Business Administration, Marketing Concentration
Immaculata Academy 2001 — 2004
Regents Diploma
DialAmerica January 2014 - Present
Remotia Inc. January 2012 - December 2014
Versata Software, Inc. January 2010 - August 2011
Fujitsu Computer Products of America January 2009 - November 2009
SAP AG March 2007 - June 2008
SSA Global 2003 - 2004
QWEST CYBER SOLUTIONS June 2000 - June 2002
ORACLE Corporation February 1995 - May 2000
Harwell Marketing International May 1988 - February 1995
System Software Associates May 1985 - October 1988
Skills
Professional Services, Business Development, Business Strategy, Management, Recruiting, Training, ISV, Closing Deals, VARs, Enterprise Software, SaaS, Business Alliances, Partner Management, Solution Selling, Strategy, Start-ups, Project Management, Lead Generation
Education
Indiana University Bloomington 1966 — 1971
Bachelor Of Science, Business Marketing
CNG Financial April 2013 - Present
H and R Block November 2002 - Present
RadioShack July 2007 - September 2012
DialAmerica July 2007 - August 2007
Manpower September 2002 - December 2005
Vigo County School Corporation September 1996 - April 2002
Centerville-Abington Community Schools August 1993 - June 1996
Northeastern Wayne Schools August 1993 - June 1996
Richmond Community Schools January 1993 - June 1996
Lingle Real Estate November 1990 - November 1992
Skills
Customer Service, Data Entry, Leadership, Sales
Education
Indiana University East 1992 — 1995
BS, Secondary Mathematics Education
Indiana University Bloomington 1986 — 1990
BS in Education, Mathematics
Dial America August 2014 - Present
Agility Marketing September 2012 - December 2012
DialAmerica September 2012 - December 2012
Highmark Blue Cross Blue Shield May 2007 - August 2012
Northwest Savings Bank September 2002 - May 2007
Northwest Savings Bank April 1999 - September 2002
Skills
Windows, English, Microsoft Office, Research, Customer Service, Health Insurance, Telemarketing, Retail Banking, Macintosh Applications, Microsoft Excel, Outlook, AS400 system, Internet Banking, Creative Writing, Screenwriting
Education
Pennsylvania State University-Erie Campus 2007 — 2015
Bachelor's Degree, English Language and Literature, General
North East High School 1990 — 1994
DialAmerica November 2014 - Present
DialAmerica Marketing December 2012 - November 2014
DialAmerica August 2012 - December 2012
Dial America Marketing March 2010 - August 2012
Dial America Marketing March 2010 - July 2010
DialAmerica July 2009 - March 2010
Skills
Contact Centers, Direct Marketing, Lead Generation, Call Centers, Customer Retention, Telemarketing, Account Management, CRM, Customer Satisfaction, Customer Experience, Management, Marketing, Inbound Marketing, B2B, Analytics, Email Marketing, Marketing Strategy, Online Advertising, Sales Operations, Social Media Marketing, Social Networking, Leadership, Sales, Training
Education
William Paterson University of New Jersey 2008 — 2011
Bachelor's, Chemistry
Hampton University 2003 — 2006
Chemistry
Dwight Englewood School 1999 — 2003
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Erie Times-News January 2009 - Present
DialAmerica March 2007 - August 2008
Skills
Newspapers, Social Media, Advertising Sales, Advertising, Digital Media, Online Advertising, Social Media Marketing, Newspaper
Education
Tri State Business Institute 2008 — 2010
Associate of Science (A.S.), Computer Science
Jamestown Community College 2006 — 2007
Accounting
Cablevision June 2013 - Present
Coca-Cola Refreshments June 2011 - June 2013
Coca-Cola Refreshments March 2008 - June 2011
DialAmerica 2006 - April 2008
Skills
Team Leadership, Sales Operations, Lead Generation, New Business Development, Business Development, Account Management, Marketing Strategy, B2B, Sales, Marketing, Marketing Communications, Sales Management, Direct Sales, Key Account Management, Cold Calling, Direct Marketing, Business Strategy, Competitive Analysis
Education
Marist College 2002 — 2006
Bachelors Degree, Psychology
PayLess Solutions LLC May 2014 - Present
Virtue Point Marketing May 2014 - Present
Convergys November 2013 - May 2014
SoftRock May 2013 - August 2013
DialAmerica April 2013 - May 2013
Monty's Raw Bar August 2012 - March 2013
Robert Half International April 2012 - August 2012
Nordstrom December 2009 - December 2010
Social Service Coordinators. Inc July 2005 - March 2008
Brandsmart USA June 2004 - April 2005
Skills
Microsoft Word, Microsoft Excel, Outlooksoft, Microsoft Powerpoint, Windows & Mac operating..., Accounting, Retail Sales Experience, Food Preparation, Organization Skills, Multi Tasking, Professional Phone..., Training, Copying, Fax Server, Office Administration, Customer Service, HIPAA, Medical Terminology, Internet Recruiting, typing 35 word per min, Case Management Services, PowerPoint
Education
Miami Dade College 2011 — 2012
Medical Billing & Coding, Health/Health Care Administration/Management
Linsey Hopkins Educational Center 2003 — 2004
High School Dipolma, linsey Hopkins education center
DialAmerica 2014 - 2015
National MS Society September 2012 - December 2012
Dish/Dessert August 2009 - January 2012
Dial America May 2011 - August 2011
Dial America March 2009 - July 2009
Skills
PowerPoint, Public Speaking, Sales, Photoshop, Project Planning, Facebook, Social Networking, Event Planning, Social Media, Customer Service, Microsoft Office, Public Relations, Banking, Fundraising, Editing, Research, French, Telephone Skills, Community Outreach, Data Entry, Microsoft Word, Microsoft Excel
Education
Pennsylvania State University-Erie Campus 2009 — 2013
Bachelor of Arts, Communication
Strong Vincent High Scool 2005 — 2009
DialAmerica April 2014 - Present
State Farm April 2013 - April 2014
Crystal Springs Resort July 2012 - April 2013
Ralph Lauren July 2010 - August 2011
Our Lady Seat of Wisdom Academy August 2009 - May 2010
Church Office January 2005 - August 2007
Education
Marist College 2013 — 2015
MA in Integrated Marketing Communication
Franciscan University of Steubenville 2011 — 2012
BA
SUNY Orange 2010 — 2010
Our Lady Seat Of Wisdom Academy 2008 — 2010
Associate Certificate of Christian Humanities
Jack Henry & Associates December 2014 - Present
TEKsystems August 2014 - December 2014
Penton Media July 2008 - July 2014
Penton Media July 2008 - July 2012
Penton Media Inc July 2008 - July 2010
TEKsystems January 2008 - July 2008
Telamon January 2006 - January 2008
DialAmerica January 2004 - January 2005
Skills
Linux, Microsoft Exchange 2010, Shell Scripting, Microsoft Office, Windows Server 2003, Windows Server 2008, VMware ESXi, Scrutinizer, Internetworking, Remote Administration, Windows Server, Microsoft Exchange, Cisco Technologies, Operating Systems, TCP/IP, VMware ESX
Education
Lewis University 2004 — 2007
Bachelor's of Science, Mathematics
Metro News Teleservices August 2013 - Present
DialAmerica May 2006 - December 2011
APAC Customer Services 1900 - 1900
ITI Marketing 1900 - 1900
Cai Teleservices (Results Teleservices) 1900 - 1900
Synergy Solutions 1900 - 1900
Discovertel Communications 1900 - 1900
Skills
Call Centers, Project Management, Business Development, Telecommunications, Customer Service, Microsoft Office, Team Leadership, Wireless, Sales Management, VoIP, Product Management, Strategic Planning, Account Management, New Business Development, Management, E-commerce, E-commerce Consulting, B2B
Education
Metropolitan Community College 2011 — 2014
e-commerce, Internet Marketing
Toyota Motor Manufacturing Kentucky December 2006 - Present
Maurices June 2002 - April 2003
DialAmerica March 2001 - February 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Training, Leadership, Management, Process Improvement, Continuous Improvement, Coaching, Problem Solving, Kaizen, Lean Manufacturing, 5S, Team Leadership, Inventory Management, Team Building, Employee Training, Customer Service, Call Centers, Lean manufacturing, Six Sigma
Education
Vincennes University 2002 — 2004
Funeral Service and Mortuary Science
Indiana University Bloomington 2000 — 2002
Biology, General
Kuno Creative September 2014 - Present
Athens Ford October 2012 - October 2014
Launch Box Media September 2011 - January 2014
Interact Media, LLC September 2011 - February 2013
Flagpole Magazine August 2010 - September 2012
Concentra Web Solutions December 2010 - October 2011
DialAmerica June 2008 - January 2011
RevStream Marketing 2011 - 2011
Dial America Marketing, Inc. June 2008 - March 2010
Gather magazine August 2009 - December 2009
Skills
Blogging, Press Releases, Social Media Marketing, Copy Editing, Copywriting, SEO copywriting, Facebook, WordPress, Web Content, Content Strategy, InDesign, Magazines, Google Analytics, Writing, Creative Writing, Feature Writing, Online Marketing, Corporate Blogging, Management, Content Management, Magazine Articles, Web Content Management, Music Industry, Media Relations, Feature Articles, Newspapers, Research, Magazine Design, Tumblr, Clerical Skills, Administrative..., Fashion Writing, Food Writing, Hootsuite, Social Media Relations, Online Branding, Creative Branding, Digital Branding, Magazine Writing, Newspaper, Twitter, Advertising Copy, Managing Employees, Managing Groups, Managing High..., Clerical Duties, Database Management, Technology Writing, Entertainment Writing, Google Adwords
Education
The University of Georgia 2007 — 2009
ABJ Magazines, Magazine Journalism, Women's Studies
Georgia College and State University 2005 — 2007
Mass Communication/Media Studies
EY January 2015 - March 2015
Roman Trading October 2012 - December 2014
DialAmerica June 2012 - October 2012
Athens Banner-Herald January 2010 - July 2012
US Army May 2007 - January 2012
Skills
Inventory Control, Customer Service, Client Relations, Online Communications, Online Sales Management, Bookkeeping, Microsoft Office, QuickBooks, Management, Social Media Marketing, Account Management, PowerPoint, Accounting, Social Media, Microsoft Excel
Education
Kennesaw State University 2014 — 2015
Bachelor of Business Administration (B.B.A.), Accounting, Senior
Now is Gone July 2011 - Present
DialAmerica February 2007 - May 2009
American Dairy Queen January 2000 - November 2001
Collections 1989 - 1990
Collections 1989 - 1990
Skills
Editing, Creative Writing, Books, Blogging, Social Media Marketing, Copy Editing, Proofreading, Fiction, Social Media, Social Networking, Published Author, Publicity, Teaching, Facebook, Public Speaking, Content Development, Publishing, Press Releases, Newsletters, Ebooks, Web Content, Editorial, Copywriting, Content Strategy, Journalism, Online Marketing, Newspapers, Magazine Articles, Online Advertising, Freelance Writing, Online Publishing, Web Content Management, Fact-checking, Publications, Non-fiction, Ghostwriting, Fiction Writing, Short Stories, Content Writing, Travel Writing, Text Editing, Grammar, Feature Articles, Literature, Creative Writer, Poetry, Magazines, SEO, Storytelling
Education
NDSU, Fargo, ND 1994 — 1996
Mass Communication/Media Studies
Montana State University-Bozeman 1988 — 1989
English Language and Literature/Letters
Cushman & Wakefield May 2014 - Present
Centerline July 2004 - May 2014
Con Edison Communications June 2001 - July 2004
Deltathree June 1998 - June 2001
HR Marketing June 1997 - June 1998
DialAmerica September 1996 - May 1997
Skills
PeopleSoft Financial, Concur, Serengeti, 1099 Preparation, Accounts Payable, T&E, Management, Sarbanes-Oxley Act, Leadership, Vendor Management, Internal Controls, General Ledger, PeopleSoft, Account Reconciliation, Accounting
Education
Hofstra University 1992 — 1996
Bachelor of Science (BS)
Academy of the Holy Angels 1988 — 1992
DialAmerica October 2013 - June 2014
Yesmail December 2011 - October 2013
Corporate Insight February 2001 - August 2007
UGO Networks December 1999 - October 2000
Skills
Account Management, Internet Research, Data Analysis, Web Content Management, Online Marketing, Marketing Strategy, Email Marketing, E-commerce, B2B, Web Analytics, Digital Marketing, Online Advertising, Microsoft Office, Marketing Communications, B2C, Website content..., Database Marketing, Web Marketing, Competitive Analysis, Digital Strategy, Content Management, Campaign Management, Dreamweaver, Analytics, Marketing, HTML
Education
LIU Post
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Coldwell Banker Select September 2007 - Present
DialAmerica 2007 - 2008
SJL of PA 1997 - 2006
WICU 12 1997 - 2006
WICU 1997 - 2006
Skills
Real Estate, First Time Home Buyers, Public Relations, Social Media
Education
Oregon State University 1984 — 1986
Bachelor of Arts (B.A.), Speech Communications - Emphasis Broadcast Media
Xerox March 2015 - Present
DialAmerica July 2014 - March 2015
Club Demonstration Services January 2014 - September 2014
McDonald's Corporation November 2013 - February 2014
Domino's Pizza May 2013 - November 2013
McDonald's Corporation August 2012 - May 2013
Skills
Food Service, Cashiering, Restaurants, Food Preparation, Restaurant Management, Cash Register, Cash Handling Experience, Time Management, Food Safety, Food & Beverage, Cooking, ServSafe, Food, Customer Service, Inventory Management, Cash Handling, Catering
Education
Moraine Valley Community College 2013 — 2013
GED, GED program
Harold L. Richards High School 2009 — 2013
WAY Media, Inc. June 2015 - September 2015
Salem Communications December 2007 - May 2015
DialAmerica June 2013 - September 2014
Database Usa August 2012 - July 2013
Salem Communications November 2002 - December 2007
Bakers Supermarket 2000 - 2004
Skills
Radio, Radio Producing, Broadcast, Radio Broadcasting, Radio Host, Facebook, Radio Promotions, Radio Advertising, Radio Programming, New Media, Music, Voice Over, Audio Editing, Social Media, Event Planning, Social Networking, Public Speaking, Public Relations, Adobe Audition, Social Media Marketing, Television, Sound, Editing, Radio Production
Education
Grace University 2003 — 2008
BS, Radio Broadcasting, Bible
Grace University 2003 — 2007
Bachelor of Science (B.S.), Radio Broadcasting
DialAmerica August 2014 - Present
Blount County Schools August 2007 - Present
Ebenezer Primitive Baptist Association October 2013 - Present
Rest Haven Missionary Baptist Church August 2006 - Present
Aid & Assist At Home, Inc. June 2010 - March 2013
Skills
Recruiting, Training, Interviews, Management, Human Resources, Customer Retention, Leadership, Coaching, Marketing, Sales, Employee Relations, Employee Retention
Education
Grand Canyon University 2010 — 2010
None, Secondary Education and Teaching Online, 3.89 GPA
North Carolina State University 1990 — 1991
2 Certifications, Short Staple Yarn Production
St Augustines University 1980 — 1985
Music Teacher Education/ Performance, 3.89 GPA
Battle Creek Central High School 1969 — 1973
General Education, General Studies, 3.59 GPA
McKesson Corporation June 2015 - Present
UnitedHealth Group August 2009 - January 2015
DialAmerica October 2008 - August 2009
Dermpath Diagnostics October 2007 - September 2008
Department of Veterans Affairs, Charleston, SC October 2006 - September 2007
Advanced Radiology April 2006 - September 2006
EmCare April 2004 - February 2006
Quest Diagnostics April 2002 - April 2004
Skills
Medical Terminology, Health Insurance, Managed Care, HIPAA, Medicaid, Medicare, Data Entry, Inpatient, Medical Billing, Medical Coding, Medical Records, ICD-9, CPT, Healthcare, Invoicing, Healthcare Information..., Physicians, Revenue Cycle, Hospitals
Education
US Career Institute 2014 — 2015
Certificate, Medical Claims and Billing Specialist
Morgan State University 1993 — 1995
N/A, Mass Communication/Media Studies
Randallstown High School 1989 — 1993
Diploma, General Studies
Sacramento Kings March 2015 - Present
University of Tennessee August 2012 - December 2014
Productions Plus – The Talent Shop October 2012 - December 2012
Vanderbilt Mortgage and Finance, Inc March 2012 - August 2012
DialAmerica December 2010 - May 2012
GMR Marketing March 2011 - August 2011
Skills
Social Media, Social Networking, Marketing, Customer Service, Brand Development, Sales, Event Planning, Ticket Sales, Retail Marketing, Social Media Marketing, Public Speaking, Digital Marketing, Sports Marketing, Data Entry, Microsoft Excel, Microsoft Word, PowerPoint, Graphic Design, Critical Thinking, Design Thinking, Assessment Tools, Customer Retention, Marketing Strategy, Microsoft Office, Event Management, Public Relations, Strategic Planning, CRM, Salesforce.com, Archtics, Consulting, Clearslide, Community Outreach
Education
Haslam College of Business at the University of Tennessee 2014 — 2014
Marketing, International Business
University of Tennessee-Knoxville 2010 — 2014
Bachelor of Business Administration (BBA), Marketing
Aerotek August 2014 - Present
Aerotek April 2013 - August 2014
Aerotek November 2012 - April 2013
DialAmerica March 2011 - November 2012
Skills
Recruiting, Cold Calling, Staffing Services, Technical Recruiting, Human Resources, Call Centers, Management, Temporary Placement, Talent Acquisition, Networking, Sales, Customer Satisfaction, Sourcing, Applicant Tracking..., Interviews, Training, Leadership
Education
University of Central Florida 2002 — 2005
Associate of Arts (AA), Biology, General
Florida A&M University 2005 — 2008
Bachelor's degree, Biology, General
Skyline College 2009 — 2010
Medical Billing & Coding
DialAmerica November 2014 - Present
Professional Cleaning Service August 2005 - Present
Olive Garden Cafe Bar and Grill January 2013 - December 2013
Skills
Customer Service, Facilities Management, Building Maintenance, Facilities Operations, Customer Satisfaction, Contract Negotiation, Sales, Call Centers, Inbound Marketing, Outbound Marketing, Cold Calling, Life & Health Insurance..., Building Services, Carpet Cleaning, Microsoft Office, Energy Management, Team Building, Health Insurance, Training, Management, Time Management, Sales Management, Customer Retention, Leadership, Microsoft Excel, Operations Management, Outdoor Advertising, Advertising, Customer Relations, Retail, Teamwork, Negotiation
Education
Greenville Technical College 2013 — 2017
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Greenville Technical College 2009 — 2014
Marketing
Gate Petroleum Company March 2015 - Present
United States Postal Service November 2014 - January 2015
HSN September 2013 - April 2014
DialAmerica March 2013 - August 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Cash Register, Cash Handling, Customer Service, Sales, Appointment Scheduling
Education
Pinellas Technical Education Center-St Petersburg 2008 — 2008
certification, Nursing Assistant/Aide and Patient Care Assistant/Aide
DialAmerica March 2015 - Present
LiveBuzz Interactive July 2013 - May 2015
San Miguel Weddings May 2007 - May 2013
Restaurant Pescau June 2012 - August 2012
Skills
Microsoft Office, Customer Service, Adobe Design Programs
Education
Tecnológico de Monterrey 2008 — 2013
Bachelor's Degree, Communication and Media Studies
King's College London, U. of London 2012 — 2012
Semester Abroad
Tecnológico de Monterrey 2004 — 2007
High School, International Baccalaureate
Valmont Industries August 2015 - Present
Timpte July 2013 - July 2015
Servpro of Sarpy County May 2011 - May 2012
U.S. Bank March 2010 - June 2011
Option One Mortgage February 2003 - July 2007
DialAmerica January 1999 - January 2003
Skills
Strategic Planning, New Business Development, Team Building, Sales Management, Customer Retention, Customer Service, Customer Satisfaction, Relationship Marketing, Building Relationships, Marketing, Account Management, Marketing Strategy, Contract Negotiation, Cold Calling, Business Development, Team Leadership, Management, Training, Sales, Process Improvement, Coaching, Operations Management
Education
University of Nebraska at Omaha 1999 — 2001
Metropolitan Community College
TRG Customer Solutions August 2008 - Present
TRG Customer Solutions August 2008 - Present
DialAmerica November 2005 - August 2008
Telespectrum November 2001 - October 2005
Skills
Marketing Communications, PC building, Computer Hardware, Hardware Installation, Supervisory Skills, Home Health Agencies, Cisco Technologies, Wireless Networking, Operations Management, Sales Management, Employee Training, Training & Development, Computer Repair, Computer Maintenance, Email Management, Email Clients, Web Content, Web Project Management, Customer Service, Management, Team Management, Leadership, Training, Microsoft Excel, Team Leadership, Customer Satisfaction, Process Improvement
Education
Fordham University 2000 — 2001
Bachelor's degree, Computer Science, Second Year
American Bartenders 1998 — 1998
Mixologist, Bartending/Bartender, Graduate
Franklin Learning Center 1994 — 1998
High School, General/PC Tech, 12
DialAmerica August 2009 - Present
DialAmerica June 2008 - May 2009
DialAmerica March 2008 - June 2008
HSBC November 2001 - August 2007
Household Mortgage Services April 2001 - November 2001
Household Finance Corporation August 2000 - April 2001
Household Financial Services January 1998 - August 2000
Household Technical Services April 1997 - January 1998
Household Finance Corporation September 1996 - April 1997
Household Finance Corporation October 1993 - September 1996
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, Sales, Training, Administration, Customer Service, Employee Benefits, Hiring, Human Resources, Interviews, Leadership, Management, Payroll, Recruiting, Customer Retention, Salesforce.com
Education
Illinois State University 1992 — 1993
Bachelor of Science (B.S.), Criminal Justice and Corrections
Triton College 1989 — 1991
Associate of Science (A.S.), Business Administration and Management, General
Keller Williams Greater Cleveland January 2015 - Present
Daiohs First Choice OCS October 2012 - November 2014
DialAmerica August 2012 - October 2012
Westwood Country Club March 2011 - August 2012
Skills
Intermediate in..., Sales, Customer Service, Online Advertising, Social Media, Advertising, Microsoft Office, Retail, Social Media Marketing, Public Speaking, Strategy, Event Planning
Education
Hondros College of Business 2013 — 2013
Real Estate Licensee
LCCC 2011 — 2011
Entrepreneurship/Entrepreneurial Studies
Hondros College of Business 2010 — 2010
Property & Casualty Insurance Licensee
Ohio University 2008 — 2009
Communications
Apple June 2015 - Present
Apple August 2014 - June 2015
Sykes August 2009 - July 2014
DialAmerica May 2004 - July 2008
DialAmerica May 2004 - July 2008
Nortel Networks July 2000 - March 2001
Hewlett-Packard March 2000 - July 2000
Skills
Call Centers, Troubleshooting, Management, Workforce Management, Customer Experience, BPO, Program Management, Technical Support, Networking, Contact Centers, Team Leadership, Payroll, Microsoft Office, Recruiting, Process Improvement, Process Scheduler, Customer Service..., Employee Training, Mac OS, Outlook, Internet Troubleshooting, Customer Service, Customer Service..., Call Management, Scheduling Management, Call Center..., Training Delivery, SharePoint, Google Docs, Leadership Development, Quality Management, Customer Satisfaction, Leadership, Training, Team Building, Vendor Management, Coaching, Time Management, Service Delivery, Telecommunications, Team Management, Performance Management, Microsoft Excel, Microsoft Word, Mac, Mac iOS
Education
Baton Rouge Magnet High 1988 — 1992
General
Louisiana State University 1984 — 1985
Creative Writing/English
Avon Independent Sales Represtative January 2015 - Present
VMSI (Veterans Management Services, Inc.) June 2015 - September 2015
M&T Bank February 2015 - June 2015
DialAmerica January 2015 - February 2015
Kaleida Health October 2014 - December 2014
SUNY Empire State College July 2014 - December 2014
Sisters of Charity Health System July 2014 - December 2014
Volunteer helping others February 2003 - June 2013
Wrote a book 2007 - 2011
Brighton, New York June 1988 - September 1993
Skills
Academic, Candy Stripper, Gymnastics, Swimming, Poetry, Running, Academia, Books, Debate, Basketball, Time Management, Future Trends, Leadership, Management, Proofreading, Business, Training, Human Resources, Interviewing Skills, Hiring Practices, job performance forms, grievance forms, developing job..., Social Media, Social Networking, Marketing Strategy, Marketing, Social Media Marketing
Education
State University of New York Empire State College 2012 — 2014
Bachelor's Degree, Business, Management and Economics, 3.74
Finger Lakes Community College 2009 — 2011
Liberal Arts, Humanities, 3.33/4.0
Finger Lakes Community College 1982 — 1985
Associates Applies in Science, Accounting
Honeoye Central School, Honeoye, New York 1979 — 1980
High School Dipoloma, Academics
Stryker July 2014 - Present
Stryker July 2013 - July 2014
Stryker January 2013 - July 2013
Iron Mountain October 2012 - January 2013
DialAmerica February 2011 - September 2012
Black River Produce, Earth Brothers LLC July 2007 - August 2009
Keene State College January 2007 - July 2007
Ascutney Mountain Resort November 2005 - March 2007
Keene State College August 2003 - January 2007
Ascutney Mountain Resort December 2005 - March 2006
Skills
Employee Relations, Recruiting, Training, Human Resources, Payroll, Management, Interviews, Onboarding, Employee Training, Budgets, Customer Service, Benefits Administration, Employee Benefits, Microsoft Office, Public Speaking, Access, Process Scheduler, Performance Management, Leadership, College Recruiting, Medical Devices
Education
Keene State College 2003 — 2007
Bachelor of Art, Social Science
Coginchaug Regional High School 1999 — 2003
High School
T-Mobile August 2015 - Present
DialAmerica February 2015 - May 2015
DialAmerica February 2014 - May 2015
DialAmerica June 2012 - February 2014
DialAmerica July 2011 - June 2012
DialAmerica January 2011 - July 2011
Grand View University September 2007 - May 2010
Grand View University January 2009 - March 2009
Grand View University September 2007 - May 2008
Grand View University September 2006 - May 2007
Skills
Training, Sales, Customer Service, Team Building, Time Management, Microsoft Word, Sales Management, Employee Training, Customer Satisfaction, Coaching, Performance Management
Education
Grand View College 2006 — 2010
Bachelor's degree, Psychology, 3.54 G.P.A.
Saint Petersburg State University 2008 — 2008
Student, Russian Language and Culture, 200 Academic Language and Culture Study Hours
Tri-Center 2002 — 2006
High School, General
Cellular Sales April 2015 - Present
DialAmerica October 2014 - April 2015
The Alpha Group Inc March 2014 - May 2014
Education
Middle Tennessee State University 2009 — 2013
Bachelor’s Degree, History
Coffee County Central High School 2005 — 2009
High School
UPMC May 2008 - Present
Self Employed 2003 - 2009
Capital Healthcare Solutions May 2006 - May 2008
DialAmerica November 2004 - April 2006
EBSCO TeleServices July 2004 - March 2005
New Horizons CLC June 2001 - March 2003
Skills
Project Management, Sales, Soft Skills, Onboarding, Training, SharePoint, Healthcare Information..., Management, Epic Systems, Account Management, Software Documentation, CPOE, Hospitals, Human Resources, EHR, Recruiting, EMR, Process Improvement, HIPAA, Healthcare, Cross-functional Team..., Informatics, Educational Leadership, Visio, HL7, Cerner, Data Analysis, Access, PeopleSoft, Systems Analysis, Vendor Management, Business Analysis, Software Implementation, Consulting, Customer Service, Public Speaking, Interviews, Team Building, Troubleshooting, Information Technology
Education
Point Park University
MBA, Business Administration
Pennsylvania State University
Bachelor of Arts (B.A.), Speech Communication
New Brighton Area High School
Gartner August 2015 - Present
Global Electronic Services June 2014 - July 2015
Global Electronic Services June 2013 - June 2014
TeleNet Marketing Solutions May 2010 - August 2012
DialAmerica October 2005 - December 2009
Skills
Sales, Sales Management, Account Management, Customer Service, B2B, B2B Marketing, Analysis, Business Strategy, Marketing Strategy, Social Media Marketing, Social Media, Social Networking, Marketing, Sales Trainings, Consulting, Inside Sales Management, Corporate Sales, Client Training, Director of Sales, National Account..., Convention Presentations, Motivational Speaking, Team Motivation, Sales Motivation, Account Escalation, Customer Support, Sales Support, Regional Sales, Distribution, Audio-Visual Production, Audio Visual..., Pro Tools, Final Cut Pro, Apple Motion, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Access, PowerPoint, Adobe Illustrator, Adobe Photoshop, SAP, CRM, Sales Production, Sales Metrics, Product Placement, Customer Retention, Audio Post Production, Audio Engineering, Call Center...
Education
Middle Tennessee State University 2010 — 2013
Bachlor of Science, Audio Engineering
The Strong March 2015 - Present
Etsy March 2014 - Present
Sutherland Global Services February 2013 - August 2014
Sutherland Global Services November 2012 - February 2013
Blockbuster July 2012 - November 2012
ETS Staffing September 2010 - October 2011
Buckpitt & Company March 2011 - August 2011
Fisher Associates May 2010 - July 2010
DialAmerica May 2010 - June 2010
The College at Brockport State University Of New York January 2010 - May 2010
Skills
Administrative..., Office Administration, Microsoft Office, Social Media, Phone Etiquette, Anthropology, American History, Community Outreach, Historical Research, E-commerce, Event Planning, Fundraising, History, Non-profits, Museums, Nonprofits, Research, Social Networking, Public Speaking, Public Policy, Time Management, Management, Sales, Leadership, Customer Service, American Politics, Fashion History, Social Sciences, Vintage Clothing, Theatre, Dance, Dolls, Costumes, Computer Proficiency, Personal Shopping, Gifts, Gift Baskets, Business Writing, Academic Writing, Academic Research, Musical Theatre, Music History, Art History, Artifacts, Historical Archaeology, Library Research, Material Culture, Email, Profiles, Visual Merchandising
Education
State University of New York College at Brockport 2010 — 2011
Liberal Arts and Sciences/Liberal Studies
State University of New York College at Brockport 2008 — 2010
Bachelors of Science, Anthropology
Monroe Community College 2007 — 2008
A.A. Degree, Liberal Arts; Humanities and Social Sciences
Coastal Carolina Community College 2006 — 2006
Completed general education coursework
Hope College 2001 — 2004
Studied Theatre, Dance, and Music
Nazareth Hall/Academy 1997 — 2001
NYS Regents
The Stow Company June 2013 - Present
DialAmerica October 2012 - May 2013
Ogilvy CommonHealth Worldwide October 2009 - September 2012
Skills
Social Media, Social Media Marketing, Advertising, Digital Marketing, Microsoft Excel, Troubleshooting, Project Management, Microsoft Word, Digital Media, Technical Support, Microsoft Exchange
Education
New Jersey Institute of Technology 2005 — 2010
Bachelor's Degree, Information Technology
DialAmerica April 2013 - December 2014
Skills
CRM, Marketing Communications, Customer Retention, B2B, Lead Generation, Advertising, Direct Marketing, Marketing Strategy, Sales, Email Marketing, Account Management, Marketing, Online Advertising, New Business Development, Telemarketing, Customer Satisfaction, Salesforce.com, Digital Marketing, Social Media Marketing, Sales Management, Social Networking, Market Research, Social Media, Cold Calling, Microsoft Office, Event Planning, Customer Service, Online Marketing
Education
Pasco-Hernando Community College 1992 — 1992
Certified Nursing Assistant
Cittone a/k/a Lincoln Tech 1982 — 1983
unable to graduate due to financial constraints, Computer Science
MIDDLETOWN HIGH SCHOOL NORTH 1980 — 1983
Clothing Labels 4U.com September 2000 - Present
DialAmerica 1993 - 1996
Skills
Fashion, Apparel, Merchandising, Wovens, Fashion Design, Sewing, Draping, Textiles, Trend, Fashion Shows, Styling, Labels, Trend Forecasting, Fit, Trend Analysis, Knitwear, Fashion Illustration, Visual Merchandising, Marketing, Pattern, Sportswear, Embroidery, Denim, Tech Packs, Wholesale, Footwear, Retail, Personal Shopping, Textile Industry, Global Sourcing, Fashion Buying, Jewelry, Brand Development, Screen Printing
Education
University of Arizona 1981 — 1986
BS Business, Business, Management, Marketing, and Related Support Services
Michigan State University 1980 — 1981
only one year, Business, Management, Marketing, and Related Support Services
DialAmerica April 2014 - Present
DialAmerica August 2013 - April 2014
DialAmerica January 2013 - August 2013
DialAmerica July 2012 - January 2013
Geek Squad May 2010 - July 2012
Best Buy May 2009 - May 2010
Kings Super Markets May 2004 - May 2007
Skills
Networking, Troubleshooting, Active Directory, Cisco Technologies, Game Design, Network + Certified, Cisco IOS, Intrusion Prevention..., Business Networking, Computer Network..., Dameware, Customer-focused Service, Solarwinds Web Help Desk, SNMPc, SNMP management, Solarwinds, Scientific..., Technical Documentation, Project Planning, IT Project..., Project Management, LAN Switching, Game Development, Creative Writing, Intrusion Detection, Technical Support, Customer Satisfaction
Education
Montclair State University 2007 — 2012
Bachelors of Science, Environmental Biology
Technical Institute of America 2013 — 2013
CompTia Network+, Networking, Pass
Highmark Health August 2015 - Present
Highmark Inc. December 2014 - August 2015
DialAmerica Marketing May 2013 - June 2014
DialAmerica July 2010 - May 2013
Skills
Actuarial Science, Actuary, Mathematics, Analyst, Statistical Data..., Financial Analysis, Financial Modeling, Financial Valuation, Financial Forecasting, Budget Analysis, Data Collection, Data Analysis, Data Management, Predictive Modeling, Risk Analysis, Risk Forecasting, Data Retrieval, Mathematical..., Data-driven Decision..., Process Improvement, Process Redesign, Process Reengineering, Business Administration, Problem Solving, Document Management, Reporting, Probability, Research, Performance Analysis, Performance Assessment, Performance Metrics, Performance Improvement, Metrics, Analytics Strategy, Analytics, Trend Analysis, Project Management, Microsoft Excel, Microsoft Office, Microsoft Word, Team Building
Education
University at Buffalo 2004 — 2007
Bachelor's Degree, Mathematics, Minor in Physics
Niagara University 2007 — 2008
Master's Degree, Secondary Education
DAC Group May 2014 - Present
Sutherland Global Services August 2013 - May 2014
DialAmerica June 2013 - August 2013
Hampton University September 2012 - May 2013
Hampton University September 2010 - March 2011
Skills
Sports Marketing, Microsoft Office, Social Media Marketing, Ticket Sales, Sports Management, Social Networking, Conversational Spanish, Windows Movie Maker, Adobe Acrobat, Public Speaking, Presentations, Google Adwords, Facebook, Social Media, Sponsorship
Education
Southern New Hampshire University 2014 — 2017
Master of Business Administration (MBA), Sport Buisness, 3.7
Hampton University 2009 — 2013
BS, Sport Management, 3.5
New Rochelle High School 2005 — 2009
Adecco Staffing, USA March 2014 - Present
The Ohio State University May 2012 - January 2014
DialAmerica March 2008 - May 2012
DialAmerica January 2007 - March 2008
DialAmerica September 2006 - January 2007
Skills
Interviewing, Staff Development, Budgeting, Advertising, Promotions, Talent Acquisition, I-9 Compliance, Background Checks, Interviews, Strategic Sourcing, Onboarding, Talent Management, Employee Relations, Training, Vendor Management, Internet Recruiting, College Recruiting, Recruitment Advertising, Presentation Development, Diversity & Inclusion, Conducting Interviews, Human Resources, Management, FMLA, New Hire Orientations, Sourcing, Applicant Tracking..., Resume Writing, Hiring, Temporary Placement, Workforce Planning, Career Development, HRIS, PeopleSoft, Employee Engagement, Job Fairs, Recruiting
Education
Franklin University 2011 — 2015
BS, Applied Psychology
The Ohio State University 2008 — 2010
BA, Anthropology
Time Warner Cable November 2013 - Present
platz design May 2010 - Present
DialAmerica August 2011 - October 2013
Vivid Concepts Magazine September 2010 - December 2010
Convergys June 2010 - December 2010
Bellon Visiting Author Series December 2008 - March 2009
Various June 1992 - December 2008
Unicall 2000 - 2001
City of Akron Holocaust Arts and Writing Competition April 1993 - April 1993
Skills
Mac, Graphic Design, Dreamweaver, Layout, Photoshop, Photography, Illustrator, InDesign, Account Management, Brochures, Logo Design, Social Media, Press Releases, Web Design, Posters, Adobe Creative Suite, Training, Advertising
Education
Idaho State University 2007 — 2011
BS, Mass Communications
Accurate Design Systems August 1992 - Present
U.S. Soccer Federation 1982 - Present
NISOA 1980 - Present
PIAA 1979 - Present
First Presbyterian Church of the Covenant 2008 - May 2014
DialAmerica 2010 - January 2014
Verizon January 2001 - August 2009
Skills
Accounting, Computer Vision, Training & Development, PowerPoint, Excel, Word, Customer Service, HTML, Oracle E-Business Suite, Windows, Databases, Scheduling, Microsoft Office, Outlook, Budgeting, Mentoring, Team Building, Planning, Social Networking, Business Analysis, Team Leadership, Non-profits, Teamwork, Data Analysis, Event Management, Financial Analysis, Small Business, Microsoft Word, Microsoft Excel, Project Planning, Budgets, Analysis, Customer Satisfaction, Program Management, Marketing, Research, Training, Public Speaking, Sales, Finance, Event Planning, Coaching, Management, Risk Management, Leadership Development, Leadership, Employee Training, Social Media, Strategic Planning, Nonprofits
Education
Penn State University 1976 — 1980
B.S., Accounting
McDowell High School 1974 — 1976
HS, College Prep
CareBooker December 2014 - Present
Independent contractor October 1994 - Present
Industrial Security Service, LLC. DBA United American Security, LLC. October 1994 - May 1999
Tupperware November 1994 - October 1995
Cleveland Impulse June 1994 - September 1994
DialAmerica October 1993 - February 1994
McDonald's November 1988 - June 1992
Naugatuck Glass Co. August 1990 - June 1991
The General Data Comm Inc. March 1989 - May 1990
The Lezus-Hilles Printing Co. March 1973 - June 1985
Skills
Social Media, Research, English, Security Consulting, Final Cut Pro, Journalism, Advertising, Media Relations, Fundraising, WordPress, Marketing Communications, Sales
Education
wayne high 1977 — 1980
Diploma
Penn Foster Career School
Freelance writer
HighPoint Global August 2014 - Present
Crystal Clinic Inc June 2012 - July 2014
Health Choice One December 2011 - June 2012
DialAmerica August 2011 - November 2011
Summit County Engineer June 2006 - August 2009
Skills
Content Writing, Microsoft Office, SharePoint, Customer Service, Public Speaking, Creative Writing, Health Insurance, HIM Operations, Direct Sales, Call Centers, Visio, Photoshop
Education
Kent State University 2008 — 2011
Bachelor's degree, Communication, General
Green high school 2005 — 2008
Diploma, Writing, General
NHC January 2015 - Present
Premier Athletics August 2013 - December 2014
DialAmerica May 2014 - August 2014
Skills
Communication, Time Management, Telephone Manner, Athletic Training, Caretaking
Education
Northeast State Community College 2015 — 2016
AST, Early Childhood Education and Teaching
University of Tennessee-Knoxville 2013 — 2014
DialAmerica April 2013 - Present
DialAmerica Marketing February 2012 - April 2013
DialAmerica Marketing January 2010 - February 2012
Retro Fitness February 2010 - October 2010
DialAmerica Marketing June 2008 - January 2010
The Island Financial Group February 2008 - May 2008
XSport Fitness September 2006 - May 2008
LifePlex Health Club August 2001 - May 2008
Education
Hofstra University 2004 — 2008
BBA, Business Management, Human Resource Management
Expected Behavior January 2014 - Present
Fastest Forward January 2007 - January 2014
Dealerflow February 2008 - November 2008
Handymasters April 1999 - April 2007
Celsius April 2006 - January 2007
DialAmerica April 2000 - June 2004
IPWIB.net January 1999 - May 2003
Skills
Ruby, Ruby on Rails, Scalability, Web Development, JavaScript, Web Applications, MySQL, Linux, SaaS, PostgreSQL, Git, Concurrent Programming, Systems Programming, Project Management, REST, Software Development, HTML, Software Engineering, Web Services, Test Driven Development, MongoDB, Programming, XML, AJAX, Cloud Computing, Open Source, Start-ups, iOS development, SQL, CMS, Mobile Applications, Amazon Web Services..., Web Design, Distributed Systems, HTML 5, Agile Methodologies, DevOps, Software Design, Databases
Education
Indiana University Bloomington 2002 — 2004
BA, Informatics
University of Louisville 1998 — 1999
MS, Engineering Math and Computer Science
RustyBrick December 2009 - Present
Arthur Web Design, LLC February 2009 - April 2010
AT&T Mobility April 2008 - February 2009
United Retail Group October 2007 - April 2008
DialAmerica April 2006 - October 2007
Volt Services Group October 2005 - April 2006
Decusoft November 2003 - February 2005
Skills
iPhone development, Social Networking, Mobile Applications, iPhone, SQL, SEO, JavaScript, HTML, iPad, Mobile Technology, Web Development, Project Management, Analytics
Education
Indiana University - Kelley School of Business 2008 — 2010
MBA, Business
Ramapo College of New Jersey 2001 — 2003
Bachelor of Science (B.S.), Computer Science
home November 2013 - Present
Buffalo Crushed Stone March 2008 - November 2013
Art-Ray Corporation Suffolk,Va August 2006 - July 2007
DialAmerica 1981 - 1981
Skills
Microsoft Office, Data Entry, Customer Service
Education
Phoenix College 2006 — 2007
none, accounting
frontier 1978 — 1981
GED, General Studies, 12
MetLife December 1997 - Present
Ernst & Young March 1996 - November 1997
DialAmerica January 1993 - March 1996
UPS June 1988 - June 1992
US Navy August 1984 - May 1988
Skills
Enterprise Architecture, Unix, Operating Systems, AIX, Virtualization, ITIL, SDLC, Data Warehousing, Vendor Management, Solaris, Production Support, Business Intelligence, Security, Testing, Disaster Recovery, IBM AIX, HP-UX, HACMP, Integration, Servers, Storage Area Networks, GPFS, VIOS, Power Systems, HMC, SAN
Education
Rutgers University-New Brunswick 1990 — 1992
Bachelors, Computer Science
Middlesex County College 1988 — 1990
Associates degree, Computer Science, 3.5
DialAmerica November 2014 - Present
Allied Telecom February 2008 - May 2013
TNS: Transaction Network Services May 2006 - February 2008
Cogent Communications May 2005 - October 2005
Nextel Communications September 2004 - May 2005
Allegiance Telecom Inc November 2000 - April 2004
Ciena Corp June 1997 - June 2000
Skills
Cisco, Metro Ethernet, IP, WAN, Ethernet, DNS, Troubleshooting, Fiber Optics, Networking, Network Engineering, Computer Network..., Switches, Routers, Cisco Technologies, MPLS, Frame Relay, Data Center, TCP/IP, Security, Technical Support, T1, SIP, VoIP, Wireless, Optical Fiber, Hardware, DHCP, Network Design, Telecommunications
Education
Georgia Southern University 1990 — 1993
n/a
Athens Christian
High School
DialAmerica August 2015 - Present
Carson's November 2014 - July 2015
Robert Half March 2012 - October 2014
Accountemps September 2006 - June 2011
Addision Group February 2006 - August 2006
Skills
Customer Service, Typing 40wpm, Filing, Office Equipment, Invoice Processing, Document Processing, Superior Communications..., Clerical Skills, Accounts Payable, Accounts Receivable, PeopleSoft, Outlook, Fax, Finance
Education
Ivy Tech Community College
Medical Office Management/Administration
DialAmerica September 2013 - Present
Self-Employed November 2010 - May 2013
eDial Marketing May 2012 - July 2012
Dr. Norman C. Rudolph, D.O. 1980 - 2003
Skills
Marketing Strategy, Social Media Marketing, Social Media, Strategic Planning, Marketing, Financial Accounting, Geriatrics, Pharmaceutics, Problem Solving, Social Services, Recreation Planning, Individual Counselling, End of Life, Event Planning, Online Marketing, Fundraising, Email Marketing, Public Relations, Creative Writing, Copywriting, Event Management, Public Speaking, Customer Service, Management
Education
Gannon University 1977 — 1978
B.A., Arts/Humanities
Mercyhurst College 1974 — 1976
Anthropology, Philosophy
New England College 1972 — 1973
English Studies
Let's Get It, LLC April 2014 - Present
In Power Home Buyers, LLC January 2006 - Present
DialAmerica April 2014 - July 2015
Trevor Rockwell January 2001 - January 2015
Skills
Sales, Sales Management, Investment Properties, Public Speaking, Short Sales, Strategy, New Home Sales, First Time Home Buyers, Sellers, Foreclosures, Real Estate, Condos, Single Family Homes, Management, Marketing, Quickbooks, Google Adwords, Facebook Marketing, Press Relations, Event Production
Education
Florida State College at Jacksonville 1999 — 2002
Business, Management, Marketing, and Related Support Services
Pine Ridge High School 1995 — 1998
Fahy-Williams Publishing June 2015 - Present
DialAmerica January 2011 - June 2014
Skills
Art, Sales, Report Writing, Business Analytics, Entrepreneurship, Account Management, Sales Operations, Leadership, Customer Service, Sales Management, Marketing
Education
Monroe Community College 2010 — 2013
Associate's Degree, Business Administration and Management, General, Grade A Experience
Monroe Community College 2010 — 2013
Associate's degree, Business Administration and Management, General
Ryerson June 2012 - Present
Private Business May 2009 - May 2012
DialAmerica October 2010 - November 2011
Barr Pharmaceuticals May 2005 - March 2009
Barr Pharmaceuticals April 2003 - May 2005
Skills
Manufacturing, Documentation, Auditing, Packaging, SOP, Process Improvement, Strategic Planning, Customer Relations, Excel, Microsoft Office, Research, Coaching, Problem Solving, Team Building, Six Sigma, Continuous Improvement, PowerPoint, Analysis, Employee Relations, Program Management, Change Management, Quality Assurance, SAP, Outlook, Telecommunications, Business Analysis, Lean Manufacturing, Troubleshooting, Product Management, Validation, Microsoft Excel
Education
Keller Graduate School of Management of DeVry University 2007 — 2008
Master's
Northern Kentucky University 2003 — 2007
Bachelor's
Asheville-Buncombe Technical Community College 1998 — 2002
Associates
DialAmerica April 2012 - Present
Education
Montreat College
Partners HealthCare September 2013 - Present
Spencer April 2012 - August 2013
TD July 2008 - April 2012
jcpenney April 2007 - February 2008
Vennerbeck Stern Leach March 2004 - April 2007
DialAmerica December 2003 - March 2004
Desco Industries Inc June 2003 - November 2003
Skills
Access, Microsoft Excel, Outlook, Vendor Management, Networking, LAN-WAN, Team Leadership, Customer Service, Project Management, Point of Purchase, Process Improvement
Education
New England Institute of Technology 2005 — 2007
Associates, IT - Network Engineering
Greenville County Workforce Development (SC Works Greenville) December 2007 - Present
DialAmerica June 2001 - October 2006
Southern Weaving May 1998 - May 2000
Skills
Training, Customer Service, Microsoft Office, Case Managment, Microsoft Word, Career Development, Team Building, Event Planning, Outlook, Workforce Development, PowerPoint, Coaching, Public Speaking, Research, Human Resources, System Administration, Non-profits, Community Outreach, Resume Writing, Career Counseling, Inventory Management, Budgets, Project Planning, Employee Relations
Education
Greenville Technical College 1997 — 1999
Associate of Science (A.S.), Logistics, Materials, and Supply Chain Management, 3.8
Greenville Technical College 1994 — 1996
Associate’s Degree, Business, Management, Marketing, and Related Support Services, 4.0
DialAmerica Marketing 2010 - Present
DialAmerica 2004 - 2010
DialAmerica 2000 - 2004
DialAmerica 2000 - 2000
Skills
Telemarketing, Account Management, Customer Retention, Direct Marketing, Customer Satisfaction, Sales, Sales Operations, Sales Management, Project Management, Customer Service, Social Media, Marketing, Online Advertising, Marketing Strategy, Advertising, Microsoft Office, Social Media Marketing, Microsoft Excel, PowerPoint, Lead Generation, Customer Experience, B2B, Training, Cold Calling, Customer Acquisition, Leadership
Education
Pasco-Hernando State College 1998 — 2000
Accounting and Business/Management
Borough Of Hawthorne February 2005 - Present
Hawthorne Insitute of Martial Arts January 2000 - Present
DialAmerica July 1998 - May 2004
Skills
Cpr Certified, Customer Service, EMT, Enforcement, Field Training Officer, Microsoft Office, Patrol, Police, Police Training, Public Safety, Public Speaking, Community Policing, Traffic Enforcement, SWAT, Law Enforcement, Active Shooter, Firearms, Crime Prevention, Criminal Investigations, Criminal Justice, Emergency Management, Interrogation, Leadership, Investigation
Education
Montclair State University 2000 — 2006
Master of Business Administration (MBA)
Rutgers, The State University of New Jersey - Rutgers Business School 1994 — 1998
Bachelor of Science (BS), Marketing
Catastrophe Management Solutions May 2013 - Present
Ohio University culinary services August 2013 - April 2015
TGI Fridays March 2013 - June 2013
DialAmerica March 2013 - April 2013
Toys R Us November 2012 - December 2012
GOJO Industries April 2012 - August 2012
Paragon-TEC, Inc. June 2010 - August 2010
NASA Glenn Research Center June 2008 - August 2008
Skills
Leadership, Teaching, Engineering, Microsoft Office, Microsoft Excel, Research, PowerPoint, Microsoft Word, Customer Service, Public Speaking, Environmental Awareness, Teamwork, Environmental Science, AutoCAD, Sustainability
Education
Ohio University 2009 — 2014
Environmental Health Sciences, Industrial Hygiene
Payet, Rey, Cauvi June 2012 - October 2012
DIALAMERICA April 2008 - June 2008
Education
Kaplan University 2009 — 2011
BS Information Technology/Network Administration, Information Technology Network Administration
Kaplan University
Bachelor Degree, Information Technology Network Administration
Hinds Community College
MS; Applied Science Degree, Secretarial/Business
PHILLIP JR COLLEGE
AA Degree, Airline/Travel Reservationist
Hinds Community College
LANIER HIGH SCHOOL
Diploma
Fireproof Records Center November 2013 - Present
Fireproof September 2013 - Present
DialAmerica July 2012 - September 2014
Safelite AutoGlass July 2012 - August 2013
American Income Life July 2012 - August 2013
Skills
Customer Satisfaction, Call Center, Sales, Customer Service, Call Centers, Time Management, Outlook, Microsoft Word, Cold Calling, Customer Experience, Data Entry, Sales Operations, Account Management, PowerPoint, Access, Customer Retention, CRM, Microsoft Excel, Training, Salesforce.com
Education
Gemological Institute of America 1995 — 1998
Gemology
Lynchburg-Clay High School Lynchburg, Ohio 1964 — 1968
Ohio health and life insurance
Advanced Marketing Concepts November 2011 - September 2012
DialAmerica October 2010 - June 2011
Skills
Microsoft Office
Education
Florida Metropolitan University 2002 — 2004
Associate of Science (AS), Computer/Information Technology Administration and Management
Brockton High School 1986 — 1990
Farmers Insurance 2002 - 2008
DialAmerica September 1992 - September 2002
Skills
Excellent Communication..., Excellent Sales Skills, Good Coaching and..., Good Computer Skills, Quick Learner, Good Problem Solver, Quick Thinker, And I Don't Give Up, I Hold a Current...
Education
Mesa Community College 1994 — 1997
Associate of Arts (A.A.), Business/Commerce, General
DialAmerica August 2013 - Present
Steele Circuit Productions July 2011 - Present
Skills
Music Industry, Music Production, Music, Recording, Studio Recording, Songwriting, Entertainment, Audio Engineering, Music Publishing, Composition, A&R, Pro Tools, Sound, Record Labels, Band, Songs, Music Licensing, Sound Design, Singing, Guitar
Education
Full Sail University 2013 — 2015
"BS", Music production
Corporate Care 2008 - 2012
DialAmerica February 2008 - May 2008
Skills
Computers
Education
Northeastern University 1993 — 1995
Associate of Science (A.S.), English Language and Literature, General
Commerce 1967 — 1970
diploma, Business/Commerce, General
DialAmerica 2012 - 2013
Firkin & Gryphon May 2012 - August 2012
Education
Georgia State University 2011 — 2012
Psychology
The Corsair June 2012 - Present
MWR May 2010 - Present
Navy-Marine Corps Relief Society July 2009 - August 2010
DialAmerica October 2006 - April 2008
MWR September 2004 - January 2006
Skills
Deadline Oriented, Firm Grasp on..., Final Cut Pro, Effective Interviewer, Copy Editing, Proofreading, Organizational..., Creative Problem Solving, Courteous Demeanor, Energetic Self-Starter, Positive Can-do Attitude, Customer Service, Telecommunication..., Outcome focused, Natural Leader, Microsoft Office, Great Team Player, ESAMS Training
Education
University of West Florida 2013 — 2015
Pensacola State College 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Communication, Journalism, and Related Programs, 3.85
Clayton State University 2002 — 2006
Paralegal Studies
Unemployed, Inc. June 2014 - Present
MetLifte July 2013 - May 2014
Lap Tech Industries January 2012 - April 2013
Time Warner Cable March 2009 - April 2010
Time Warner Cable February 2008 - February 2009
DialAmerica March 2003 - August 2007
THE WIZ/CABLEVISION June 1999 - July 2002
Skills
Computer Hardware, Software, Mainframe, Computer technician, Networking, Windows, Hardware, Troubleshooting, Help Desk Support, Software Installation, Laptops, Computer Repair, Operating Systems, Leadership, Technical Support, BMC Remedy, Customer Service, Technical Recruiting, Microsoft Office
Education
Computer Learning Center, NJ 1998 — 1999
Certificate of Completion, Microcomputer Business Systems
Passaic County Community College 1990 — 1993
none, CIS
Amazon April 2014 - Present
Quidsi Inc. August 2012 - March 2014
West Corporation September 2009 - July 2012
PayPal March 2007 - August 2009
Pasco County Government February 2003 - December 2006
Nebraska Emergency Management Agency February 2006 - March 2006
DialAmerica April 2002 - January 2003
Youth With A Mission September 1996 - March 2002
First Westroads Bank August 1994 - July 1996
United States Air Force December 1989 - July 1994
Skills
Team Building, Leadership, Customer Service, Social Networking, Marketing, Training, Sales, Social Media Marketing, Public Speaking, Online Marketing, Microsoft Office, Social Media, Inventory Management
Education
University of Nebraska at Omaha 1994 — 1995
Metropolitan Community College
DialAmerica July 2013 - Present
Sutherland Global Services April 2011 - March 2013
Sutherland Global Services 2011 - 2013
Education
Monroe Community College 2012 — 2014
Sportscare Institute August 2013 - Present
DialAmerica May 2011 - January 2015
Sportscare Institute August 2013 - September 2014
Skills
Training, Customer Service, Microsoft Word, Microsoft Excel, Sales, Time Management
Education
Towson University 2005 — 2009
Bachelor of Science (BS), Sports Studies
Long Island University, Brooklyn Campus
Master of Science (MS), Athletic Training/Trainer
Millspaugh Furniture November 2013 - Present
DialAmerica 1998 - 2013
Education
Montclair State University 1990 — 1993
Community Cat Advocates February 2008 - Present
Community Cat Advocates 2008 - 2015
Community Cat Advocates 2008 - 2015
The Foreclosure Defense Firm of Graham W. Syfert, Esq., P.A. January 2014 - June 2014
First Coast No More Homeless Pets, Inc. January 2012 - July 2012
DialAmerica January 2005 - December 2011
Jacksonville Symphony Orchestra March 2009 - October 2009
Skills
Customer Service, Social Media, PowerPoint, Public Speaking, Microsoft Office, Microsoft Word, Legal Research, Microsoft Excel, Research, Legal Writing, Westlaw, Teamwork, Litigation, Legal Assistance, Event Planning, Time Management, Broad Range Research..., Blogging Creatively, Inspiration, Photography & creating..., Criminal Law, Sociology, Psychology, Organizational..., Legal Assisting, Lexis Nexis, Creative writing, Marketing, Social Media Marketing, Investigating, Creative Writing
Education
Florida State College at Jacksonville 2008 — 2014
Associate of Science (A.S.), Legal Assistant/Paralegal, 3.51 cummulative honors graduate
Camden County High School
General Diploma
New York Life Insurance Company June 2013 - Present
Epicor Software 2004 - 2011
DialAmerica 1991 - 2003
Skills
Leadership, Analysis, Finance, Financial Services, Annuity Sales, Sales, Key Person Protection, Whole Life Insurance, Small Business, Term Life Insurance, Retirement Planning, Customer Service, Microsoft Office, Insurance, Public Speaking, Life Insurance
Education
Hofstra University
Bachelor's Degree, English Language and Literature/Letters
Sutherland Global Services January 2014 - Present
DialAmerica September 2013 - January 2014
Monroe Community College October 2011 - July 2012
Skills
Sales, Customer Service, Customer Satisfaction, Administrative..., Microsoft Technologies, Sales Process, Employee Training, Data Entry
Education
University at Buffalo 2012 — 2013
Bachelor of Science (BS), Kinesiology and Exercise Science
Monroe Community College 2009 — 2012
Associate of Science (A.S.), Office Technology Administrations
Montefiore Health System August 2014 - January 2015
DialAmerica July 2011 - October 2013
Hertz March 2000 - November 2009
Skills
Employee Relations, Conflict Resolution, Corporate Recruiting, Onboarding & Offboarding, HRIS Database Management, ADP Workforce, iCIMS, MS Word, Microsoft Excel, Microsoft Power Point, Benefits Liasion, Training Delivery, LOA, FMLA, Workers Compensation, Customer Service, Community Outreach, Vendor Relationship..., Human Capital Management, New Hire Orientations, HRMS, Succession Planning -...
Education
Mercy College