Charter Communications
Industry: Telecommunications company
DescriptionCharter Communications, Inc. is an American telecommunications company that offers its services to consumers and businesses under the branding of Spectrum. Headquarters: Stamford, Connecticut, United States CEO: Thomas Rutledge (13 Feb 2012–) Revenue: 41.58 billion USD (2017) Number of employees: 94,800 (December, 2017) Subsidiaries: Spectrum Management Holding Company, LLC, Did you know: Charter Communications is the third-largest multichannel video service provider in the US by total subscribers (16,646,000). wikipedia.org
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Charter Communications Employees
The Coaches Training Institute (CTI) March 2015 - Present
Point B November 2013 - Present
Charter Communications July 2012 - November 2013
Accenture August 2008 - July 2012
Skills
Business Analysis, Requirements Gathering, Requirements Analysis, Business Process..., Management, Project Management, Cloud Computing, Cross-functional Team..., Executive Coaching, Business Requirements, Leadership, Telecommunications, Data Analysis, Team Leadership, Financial Analysis, Project Delivery, Microsoft Excel, Thought Leadership, Agile Methodologies, Framework Design, Process Mapping, Excel, Project Leadership, Customer Journey Mapping, Strategic Planning
Education
Iowa State University - College of Business 2003 — 2008
Bachelor of Science, Accounting and Finance
Department of Defense February 2015 - Present
Save-A-Lot October 2014 - February 2015
High Tech STL May 2011 - February 2015
Charter Communications July 2014 - September 2014
The Booksource January 2014 - June 2014
Analysts International Corporation (AIC) September 2012 - November 2013
Robert Half Technology August 2012 - September 2012
Cardinal Business Equipment May 2012 - August 2012
Shop n Save February 2010 - May 2012
Skills
Troubleshooting, Active Directory, Technical Support, Computer Hardware, Windows Server, Windows 7, Servers, XP, Software Installation, Hardware, VMware, Windows, Network Administration, Telecommunications, Linux, Penetration Testing, SQLCE, Windows Mobile Devices, Computer Diagnostics, Computer Security, Network Security, Computer Repair, Microsoft Office, Customer Service, Operating Systems, System Administration, Security, Information Technology, Help Desk Support, Software Documentation, Wireless Networking, Networking
Education
ITT Technical Institute-Earth City 2011 — 2013
Associate's degree, Network and System Administration/Administrator
Bresnan Communications January 2007 - Present
Charter Communications 2013 - 2014
OneEighty Communications January 2004 - December 2007
Western Wireless March 1989 - December 2004
Skills
VoIP, MetaSwitch Softswitch..., Audiocodes M2000..., SIP, Genband Safari C3..., Lucent 5ESS Switching..., TDM Tranmission and..., Switching, TDM, QoS, Network Engineering, Telephony, Telecommunications, Broadband, Softswitch, DWDM, IP, ISDN, Cisco Technologies, SIP Trunking, Provisioning, Switches, Fiber Optics, T1, Troubleshooting, Routers, Wireless, Network Design, Testing, OSPF, Network Architecture, SS7, Ethernet, Cabling, Juniper, Networking, DOCSIS, Computer Network..., MPLS
Education
ITT Technical Institute-Portland 1983 — 1984
Associate of Arts and Sciences (AAS), Electronic Engeneering Technology
ITT Technical Inst. 1982 — 1983
AAS EET, Electronics Engineering
USMC Avionics System U 1979 — 1982
AS, Avionics
CDE Lightband April 2010 - Present
Morristown Utility Systems January 2006 - April 2010
Charter Communications December 2000 - January 2006
Skills
Optical Fiber, Cable Modems, IPTV, Broadband, VoIP, DOCSIS, FTTH BPON, FTTH GPON, FTTH Active Ethernet, Computer Network..., Fiber Optics, Routers, Telecommunications, MPLS, Metro Ethernet, Switches, RF, IP, TDM, Ethernet, Network Engineering, Wireless, DSL, Networking, Triple Play, LAN-WAN, Network Design, WAN
Education
Tennessee State University
Iowa State University
Joerns RecoverCare October 2014 - Present
Gannett July 2014 - October 2014
Norton Healthcare April 2013 - July 2014
Time Warner Cable January 2012 - February 2013
South Bend Police Department January 2008 - July 2012
Charter Communications July 2008 - January 2012
Skills
Call Centers, Training, Leadership, Customer Satisfaction, Troubleshooting, Coaching, Training Delivery, Management, Blended Learning, Technical Support, Telephony, SuccessFactors, Hiring Personnel, Interviews, Human Resources, Attrition, Employee Benefits, Supervisory Skills, Technical Training, Customer Experience, Coaching Staff, Supervisory Experience, Telecommunications, Workforce Management, Training Facilitation, Quality Assurance, VoIP, Avaya, Project Management, Curriculum Development, Microsoft Applications, Classroom Management, PeopleSoft, Training Programs, Curriculum Design, eWFM, Citrix, Delivering Technical..., Kronos Timekeeping, Active Directory, Epic Systems, Team Building
Education
Indiana Wesleyan University 2014 — 2015
Associate's Degree, Business Administration and Management, General, 4.0
Mid-Continent University 2013 — 2014
Associate of Science (A.S.), Business Administration and Management, General, 4.0/4.0
University of Southern Indiana 1993 — 1995
Business, Management, Marketing, and Related Support Services
Reitz High School 1989 — 1993
High School/Secondary Diplomas and Certificates
Charter Communications February 2013 - Present
Charter Communications August 2005 - Present
Skills
Telecommunications, Process Improvement, Inventory Control, Customer Satisfaction, Team Leadership, Inventory Management, Materials Management, Process Scheduler, Troubleshooting, Project Planning, Team Building, PeopleSoft, Customer Service, Forecasting, Logistics, Supply Chain Management, Vendor Management, Cross-functional Team..., HFC, Sales, Warehouse Management, Shipping, Account Management, Operations Management, Purchasing, Sales Management, Leadership, Warehousing, Supply Chain, Broadband, Budgets, Management, Continuous Improvement, Wireless, VoIP, Call Centers, Cabling
Education
ITT Technical Institute-Arnold 1999 — 2001
Associate's degree, Electrical and Electronics Engineering
Charter Communications March 2014 - May 2014
Arby's Restaurant Group January 2005 - January 2012
Shoreline Landscaping 2001 - 2005
Skills
Graphic Design, Illustrator, InDesign, 3D Modeling, 3D rendering, Blender, 3D Studio Max, Photoshop, Adobe Director, After Effects, Adobe Premiere Pro, Dreamweaver, HTML, Visual Basic, C++, Flash, Macromedia, Audio/Video Techniques, Broadcast Graphics, Group Dynamics, Visual Design, Microeconomics, Problem Solving
Education
ITT Technical Institute-Eden Prairie 2005 — 2007
Associate's Degree, Multimedia and Design, 3.0
Charter Communications April 2015 - Present
AT&T November 2013 - April 2014
Barnes-Jewish Hospital May 2011 - November 2013
River City Casino January 2010 - May 2011
Hardee's November 2006 - November 2008
Skills
Warehousing, Inventory Control, Forklift Operator, Software Documentation, Healthcare, Inventory, Pallet Jack, Food, Inventory Management, Data Entry, Customer Service, Process Scheduler, Microsoft Word, Microsoft Office, Microsoft Excel
Education
ITT Technical Institute-Earth City 2007 — 2009
Associate of Applied Science, Computer Network Systems/information technology
Oakville Senior High school 2002 — 2006
High school diploma, General Studies
Charter Communications January 2015 - Present
Charter Communications August 2014 - January 2015
Charter Communications September 2013 - July 2014
Charter Communications May 2012 - October 2013
Skills
VoIP, Call Centers, IP, Wireless, Telecommunications, MPLS, Cisco Technologies, Customer Service, Ethernet, TCP/IP, Fiber Optics, Routers, Networking, Broadband, Network Engineering, Troubleshooting, Computer Network..., Switches, LAN-WAN, Network Design, WAN, Telephony, Technical Support, Leadership, Customer Satisfaction, Routing, Team Leadership
Education
Iowa Wesleyan College 2009 — 2010
Computer Science
UPS August 2013 - August 2014
GameStop September 2011 - July 2013
Charter Communications November 2010 - March 2011
Kroger November 2005 - November 2010
Skills
Retail, Retail Sales, Cashiering, Customer Service, Visual Merchandising, Customer Satisfaction, Inventory Control, Time Management, Microsoft Office, Computer Repair, Video Editing, Voice Acting, Voice Over, Photoshop, Drums, VO, Data Entry
Education
ITT Technical Institute-Louisville 2006 — 2010
Bachelor's Degree, Computer Science
Jeffersontown High School 2004 — 2006
Mech Electronics, Inc. January 2011 - Present
KWRE/KFAV Radio June 2013 - Present
United Healthcare June 2011 - September 2011
KWRE/KFAV Radio May 2011 - July 2011
KMCR Radio "Sunny 103.9" October 2004 - December 2010
Dish Network Services March 2004 - July 2005
Continental Manufacturing March 2000 - February 2003
YourPharmacy.com / DrugDigest.org 1999 - 1999
Ceridian Employer Services 1998 - 1999
Charter Communications 1997 - 1998
Skills
Database: Microsoft SQL..., Development Tools:..., Development Tools:..., Multimedia: Adobe..., Multimedia: Sony Sound..., Networking: TCP/IP,..., Networking: DHCP, LDAP,..., Office Productivity:..., Office Productivity:..., Office Productivity:..., Operating Systems:..., Operating Systems:..., Programming Languages:..., Programming Languages:..., Servers: Windows Server..., Servers: Microsoft..., Servers: Microsoft..., Servers: Microsoft Lync..., Virtualization: VMware..., Virtualization: VMware..., Workstations: System..., Workstations: Power..., Workstations: Memory,..., Workstations: Hard..., Workstations:...
Education
ITT Technical Institute-Earth City 2013 — 2015
Bachelor of Science Degree, Information Systems and Cybersecurity, 3.84
ITT Technical Institute-Earth City 2011 — 2013
Associate of Applied Science, Computer Network Systems, 3.85
The Broadcast Center 2003 — 2004
Certificate, Professional Arts - Broadcasting, 3.3
Warren County R-III
Charter Communications January 2015 - Present
Charter Communications December 2013 - January 2015
Charter Communications February 2013 - December 2013
Afton Chemical 2007 - 2011
Dish Network March 2004 - November 2007
Express Scripts January 2003 - January 2004
SBC Services January 2001 - January 2002
Skills
Management, Team Building, Customer Service, Leadership, Process Improvement, Training, Microsoft Office, Microsoft Excel, Microsoft Word, Troubleshooting, Telecommunications, VoIP, Call Centers, Team Leadership, Customer Satisfaction
Education
ITT Technical Institute-Earth City 2012 — 2014
Associate's Degree Drafting, Civil Drafting and Civil Engineering CAD/CADD
McCluer North High School 1993 — 1997
High School Diploma, General
American Water Resources Association July 2014 - Present
Realtime Results February 2014 - July 2014
Wells Fargo January 2013 - September 2013
Charter Communications 2012 - 2013
Commerce Bank August 2009 - August 2010
Skills
Leadership, Training, Public Speaking, Customer Service, Technical Support, Time Management, Motivational Speaking, Creative Writing, Call Centers, Creative Problem Solving, Creative Strategy, Coaching, Social Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Network Provisioning, Customer Satisfaction, Customer Experience, Customer Support, Troubleshooting, Social Networking, Team Leadership, Windows 7, Software Documentation, Social Media, Outlook, Teamwork, Event Planning, Customer Retention, Team Building, Strategic Planning, Data Entry, Windows, Research, Social Media Marketing, Help Desk Support, Telephone Skills, Telecommunications, Process Improvement, Nonprofits, Leadership Development, Marketing, Account Management
Education
University of Phoenix 2013 — 2016
Bachelor of Applied Science (B.A.Sc.) - Currently Pursuing, Psychology
ITT Technical Institute-Earth City 2006 — 2008
Computer Systems Networking and Telecommunications
Woener
Charter Communications September 2014 - Present
Freelance 2014 - September 2014
Mallinckrodt Pharmaceuticals August 2011 - July 2014
Stericycle July 2010 - August 2011
Verizon /Direct TV June 2009 - July 2010
Locksmithman October 2008 - January 2009
Home Depot January 2007 - October 2008
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Quality Assurance, Customer Service, Machine Operation, Data Entry, Warehousing, Laboratory Technicians, Sales, Forklift Operator, Technical Support, Computer Hardware, Computer Repair, Graphic Design, Troubleshooting, Logistics, Cross-functional Team..., CRM
Education
ITT Technical Institute-Earth City 2005 — 2007
Multimedia
Francis Howell North 1998 — 2002
Charter Communications January 2010 - Present
Charter Communications March 2002 - January 2010
Charter Communications February 2000 - December 2001
Century Communications August 1990 - February 2000
Century Communications August 1981 - August 1990
Skills
Broadband, Cable Television, VOD, Telecommunications, Telephony, Optical Fiber, IPTV, Ethernet, Fiber Optics, Cabling, RF, Troubleshooting, DOCSIS, DWDM
Education
ITT Technical Institute-Fort Wayne 1979 — 1981
Associate of Science (A.S.), Electrical, Electronic and Communications Engineering Technology/Technician
Charter Communications December 2013 - Present
Charter Communications October 2011 - December 2013
Charter Communications September 2008 - October 2011
Charter Communications July 2008 - September 2008
Charter Communications August 2006 - July 2008
Skills
Call Centers, Customer Experience, Workforce Management, Quality Assurance, Leadership, Telecommunications, Team Leadership, Coaching, Data Analysis, VoIP, Project Planning, eWFM, Project Management, Telephony, Forecasting, Avaya, Troubleshooting, Process Improvement, Contact Centers, Broadband, Workforce Planning, Call Routing, Microsoft Excel, Communication, Contingency Planning, Reporting, Customer Satisfaction, Management, Training, Aspect
Education
Indiana University-Southeast
Finance
Vanguard Truck Centers July 2015 - Present
Convergys September 2014 - Present
Cracker Barrel February 2014 - September 2014
Charter Communications September 2013 - February 2014
US Army May 2010 - September 2013
Signature Flight Support November 2008 - April 2010
Skills
Team Building, Military, Customer Service, Leadership, Security, Security Clearance, Microsoft Office, Training, Program Management, Troubleshooting, Team Leadership, Teamwork, Military Experience, Microsoft Excel, Military Operations, Customer Satisfaction, Process Improvement
Education
ITT Technical Institute-Arnold 2014 — 2015
Associate's Degree for Networking Systems Administration, Networking Systems Administration
Charter Communications June 2015 - Present
Charter Communications February 2014 - June 2015
SoTel Systems February 2012 - January 2014
Midwest Telecom Resellers May 2004 - February 2012
STL Communications, Inc November 2001 - January 2004
WORLDCOM May 2000 - May 2001
COMSAL April 1998 - May 2000
Skills
Management, Employee Training, Team Leadership, Electronics, Troubleshooting, IP PHone repair, Multimeter, Windows Vista, Windows 2000, Customer Service, Quality Assurance, Soldering, Provisioning, LAN-WAN, Team Building, Test Equipment, Telephony, Networking, Telecommunications, Call Centers, Routers, T1, Testing, VoIP, Avaya, Oscilloscope, TCP/IP, Wireless, Adtran, Cabling, Computer Network..., DS3, Fiber Optics, MPLS, Optical Fiber, RF, SIP, WAN, Ethernet, Hardware, ISDN, Technical Support, Electronics Repair, Cat5, Avaya IP Telephony, WiFi
Education
ITT Technical Institute-Earth City 1995 — 1999
Bachelor of Applied Science (B.A.Sc.), Electrical and Electronics Engineering
Charter Communications June 2014 - Present
Schenectech Incorporated January 2014 - December 2014
Western Michigan University November 2013 - June 2014
Carlisle & Gallagher Consulting Group October 2011 - February 2013
Ithaca College August 2010 - August 2011
DocTalkGroup.com January 2011 - July 2011
Nationstar Mortgage November 2009 - August 2010
LPL June 2008 - August 2008
Skills
Microsoft Office, Microsoft Excel, Research, Leadership, Data Analysis, Change Management, Management Consulting, Entrepreneurship, Process Flow Charts, Mortgage Servicing, Customer Service, Presentations, Training, LSAMS, LPS, Hardwork, Project Management, Management, Quality Assurance, Team Leadership, Process Improvement, Accounting, Business Analysis, Analysis, Organizational..., Marketing, Competitive Analysis, Business Strategy, Human Resources, Consulting, Negotiation, Risk Management, Portfolio Management, Program Management, Business Process..., Financial Analysis, Strategy, Coaching, Market Research, Leadership Development, Banking, Team Building, Financial Services, Due Diligence, Business Development, Strategic Planning, CRM, Analytics, Business Planning, Financial Modeling
Education
Ithaca College 2010 — 2011
M.B.A., Business Administration
Ithaca College 2005 — 2009
B.S., Business Administration Management
Ithaca College 2005 — 2009
B.S., Applied Economics
CompuCom June 2015 - Present
Utili-comm south January 2014 - June 2015
Charter Communications January 2012 - November 2013
cwsi 2011 - 2012
Skills
Troubleshooting, VoIP, Routers, Telecommunications, Call Centers, TCP/IP, Technical Support, IP, Wireless Networking, Telephony, Windows 7, Wireless, Ethernet, Cabling, Windows XP, Software Installation, Broadband, VMware, Help Desk Support, Hardware, Customer Experience
Education
ITT Technical Institute-Indianapolis
Associate's degree, Network and System Administration/Administrator
Sullivan University
Computer Science
Dish Network September 2013 - Present
Convergys May 2011 - March 2013
Charter Communications September 2010 - April 2011
TDS Telecommunications Corp. February 2009 - July 2010
American TV October 2006 - January 2009
Skills
Call Centers, Sales, Customer Retention, Customer Satisfaction, Customer Service
Education
Indiana University-Purdue University at Fort Wayne 2000 — 2006
Double Major in Media & Public Communication and Interpersonal and Organizational Communication, Communication and Media Studies
Charter Communications January 2014 - Present
MasTec Advanced Technologies April 2013 - January 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Quality Assurance
Education
ITT Technical Institute-Arlington 2010 — 2012
Associate of Science (AS), Electrical, Electronic and Communications Engineering Technology/Technician, 3.4
Charter Communications March 2013 - Present
Computer Repair and Recovery June 2011 - Present
ConvergysArnold January 2010 - January 2011
Hefner's Furniture Farmington January 2008 - January 2010
Accent Marketing Farmington January 2006 - January 2008
Flat River Glass Park Hills January 2005 - January 2006
Blockbuster Inc January 2004 - January 2005
United States Air Force January 2002 - January 2004
Education
ITT Technical Institute-Arnold 2011 — 2013
Network and System Administration/Administrator, 3.83
North County Senior High 1998 — 2002
Nci inc May 2015 - Present
Nesco Resource February 2015 - May 2015
Baptist memorial/TEKsystems January 2014 - October 2014
Concentra October 2012 - October 2013
Flextronics September 2011 - September 2011
Charter Communications, Inc January 2006 - May 2011
Cherry Tree Food Program May 2005 - January 2006
ITT Technical College October 2003 - November 2005
Charter Communications January 2000 - November 2003
Chambers Communications, Inc March 1997 - February 2000
Skills
Switches, Troubleshooting, Telecommunications, Networking, Laptops, Network Administration, Software Documentation, Active Directory, Windows 7, Windows Server, Technical Support, Software Installation, Operating Systems, Computer Hardware, VoIP, Disaster Recovery, Servers, Security, WAN, Windows XP, VPN, DHCP, VMware, DNS
Education
LabFour 2012 — 2012
Microsoft Cert., Active Directory
Labfour 2012 — 2012
Comptia Certification, Healthcare Information technician Professional
ITT Technical Institute-Nashville 2003 — 2005
Associate of Applied Science (A.S.), Information Technology: Computer Networking System, 3.79
ITT Technical Institute-Nashville 2003 — 2005
Associate's degree, Computer Systems Networking and Telecommunications
High school
Charter Communications July 2013 - Present
United States Marine Corps November 2004 - June 2009
United States Marine Corps April 2001 - November 2004
Skills
DHCP, DNS, Firewalls, Windows Server, Windows Server 2003, Windows Server 2008, Windows 7, VPN, Linux, Servers, Operating Systems, System Administration, Active Directory, Network Security, Software Installation, TCP/IP, Troubleshooting, Cisco, XP, IIS, Network Administration, Red Hat Linux, Cisco Technologies, Windows, Wireless Networking, Computer Hardware, Technical Support, Networking, Microsoft Exchange, Windows XP, Hardware, Group Policy, Network Design, Help Desk Support, Microsoft SQL Server, Computer Repair, Computer Network..., Cabling, Windows Vista, Computer Maintenance, Visio, Ethernet, Switches, LAN-WAN, Computer Security, WAN, Routers, Antivirus, Laptops, VMware
Education
ITT Technical Institute-Swartz Creek 2010 — 2012
Associate of Science (A.S.), Computer Networking, 3.8/4.0
D&A July 2009 - Present
ITT-Technical Institute December 2010 - December 2012
Freelancing May 2009 - July 2009
Butterfly Ministry for Girls November 2008 - May 2009
US Navy August 2004 - June 2007
Charter Communications July 2002 - March 2004
Skills
Adobe Creative Suite, Photoshop, Illustrator, InDesign, HTML, CSS, Maya, 3D Studio Max, Bilingual, Microsoft Office, Mac OS X, Typography, Image Manipulation, Graphic Design, Video Effects, Drawing, Flash Animation, Flash, OS X, Illustration, Animation, Logo Design, Dreamweaver, Graphics, After Effects, Premiere, Posters, Brochures
Education
The Art Institute of Pittsburgh-Online Division 2012 — 2014
Bachelor's degree, Graphic Design
ITT Technical Institute-Greenville 2010 — 2012
Associate's Degree of Applied Science, Visual Communciations, 3.89
Hillcrest High School 1998 — 2002
Diploma, General
Verizon Wireless May 2014 - Present
Verizon Wireless October 2013 - May 2014
Charter Communications August 2004 - August 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Photoshop, Windows, Teaching, HTML
Education
ITT Technical Institute-Greenville 2001 — 2004
Associate's degree, Computer Science
Greenwood high school 1998 — 2001
Diploma
Encompass Supply Chain Solutions, Inc. September 2013 - January 2015
Encompass Supply Chain Solutions, Inc. April 2014 - September 2014
Encompass Supply Chain Solutions, Inc. June 2013 - September 2013
Charter Communications April 2011 - October 2012
Comcast Cable May 2009 - October 2012
FedEx Office January 2007 - December 2008
Skills
Troubleshooting, Technical Support, Software Documentation, Hardware, Software Installation, Printers, Electronics, Testing, Windows, Training, Installations, Field Work, Telecommunications, Computer Hardware, Automation, Integration, Operating Systems, Software, Technical Writing, Maintenance & Repair, Leadership, Networking, Customer Service, inkjet printers, Microsoft Office, Microsoft Excel
Education
ITT Technical Institute-Duluth 2011 — 2013
Associate's Degree, Computer and Electronics Engineering
Charter Communications February 2014 - Present
Charter Communications August 2012 - February 2014
ITT Technical Institute July 2010 - March 2012
Skills
Microsoft Office, Higher Education, PowerPoint, Windows 7, Public Speaking, Microsoft Word, Research, Student Affairs, Computer Hardware, Microsoft Excel, Customer Service, Windows, Outlook, Data Entry, System Administration, Troubleshooting, Access
Education
ITT Technical Institute-Earth City 2008 — 2012
Computers & Electronics Engineering, Computer Networking
Trilithic May 2015 - Present
Charter Communications August 2013 - December 2014
Time Warner Cable 2010 - 2013
Time Warner Cable 1997 - 2013
Time Warner Cable 2002 - 2010
US Navy February 1994 - February 1997
Skills
Managing Large Budgets, Project Management, Staff Supervision, Employee Training, Technical Leadership, Team Management, Technical Training, Technology, Technical Writing, Purchasing Negotiation, Broadband, HFC, VoIP, DOCSIS, Telecommunications, IP, CMTS, Cable Modems, Telephony, Cabling, Ethernet, People Skills, Wireless, Troubleshooting, Computer Network..., Optical Fiber, Fiber Optics, Call Centers
Education
ITT Technical Institute-Greenfield
Bachelor of Applied Science (B.A.Sc.), Electrical and Electronics Engineering, A
Time Warner Cable 2011 - Present
Insight Communications 2007 - 2009
Comcast February 2003 - 2006
Charter Communications 2000 - 2003
Insight Communications 1999 - 2000
Comcast 1994 - 1999
Skills
Direct Sales, Strategic Partnerships, Broadband, Telecommunications, Sales Management, Marketing, Project Management, Cable Television, Cross-functional Team..., Leadership, Management, Advertising, Marketing Management, Customer Satisfaction, Account Management, Customer Service, Team Building, Call Centers, Call Center, Team Leadership, Forecasting, Budgets, Operations Management, Customer Retention, Marketing Strategy, Telephony, New Business Development, Process Improvement, Marketing Research, Strategic Planning, Customer Experience, Marketing Operations, Sales, Training, Product Management, Sales Operations, Salesforce.com, P&L Management, CRM, B2B, Sales Process, Competitive Analysis, Strategy, Selling, Solution Selling, VoIP, Start-ups, Sales Presentations
Education
Indiana Wesleyan University
Business Administration
Purdue University
Business Management
Suddenlink Communications 2006 - Present
Bright House Networks 2013 - 2014
Savvis November 2011 - September 2013
Time Warner Cable 2009 - 2010
Charter Communications 2003 - 2006
AT&T 2000 - 2003
Skills
SDLC, Change Management, SQL, Integration, Enterprise Architecture, Program Management, Business Analysis, Agile Methodologies, Billing Systems, Vendor Management, Process Improvement, Visio, Call Centers, Software Project..., Project Management, Requirements Analysis, Telecommunications, Call Center, Unix, Requirements Gathering, Oracle, VoIP, Business Intelligence, Cloud Computing, Strategic Planning, Management
Education
Iowa State University 1983 — 1988
BS, History, Social Studies
Charter Communications April 2014 - Present
Charter Communications February 2013 - April 2014
Charter Communications February 2012 - February 2013
Skills
Telecommunications, Troubleshooting, Call Centers, Customer Experience, Team Leadership, Telephony, Product Management, Fiber Optics, Customer Satisfaction, IP, Sales, VoIP, Wireless, Sales Operations, Mobile Devices
Education
ITT Technical Institute-Arnold 2006 — 2008
Associate's degree, web development
ITT Technical Institute-Arnold 2006 — 2008
Associate's degree, Web development
CompuCom April 2011 - Present
Geek Squad July 2009 - December 2010
Chariot Technology Solutions December 2008 - January 2009
Toyota January 2008 - November 2008
Dell March 2007 - September 2007
Charter Communications March 2005 - December 2006
Charter Communications September 2004 - March 2005
Skills
VPN, Troubleshooting, Networking, Cisco Technologies, Cisco IOS, Switches, Routers, Network Administration, Ethernet, WAN
Education
ITT Technical Institute-Louisville 2003 — 2004
Computer Systems Networking and Telecommunications
Pleasure Ridge Park High School 1998 — 2002
NHK Spring Co Ltd (NHK) October 2014 - Present
Geek Squad April 2011 - April 2015
Sykes November 2010 - March 2011
Charter Communications July 2010 - September 2010
UPS July 2006 - July 2010
Skills
Active Directory, T-SQL, Database Administration, ERP, Employee Relations, Computer Repair, Computer Hardware, Hardware Diagnostics, Hardware Installation, Software Installation, Networking, Wireless Networking, Technical Support, Windows 7
Education
Indiana Wesleyan University 2013 — 2015
Bachelor's Degree in Business Information Systems, Information Technology, Graduated with a 3.85 GPA
Jefferson Community College 2006 — 2009
Associates Degree in Arts, General
AAAZA, Inc. June 2013 - Present
Heal USA 2012 - June 2014
Charter Communication Business Division April 2012 - October 2013
Mish Swimwear & Hearts go Round 2011 - 2013
Charter Communications September 2011 - April 2012
AAAZA, Inc. January 2010 - September 2011
AAAZA, Inc. January 2009 - September 2011
Herman & Kittle Properties, Inc. February 2007 - March 2008
Agent Training Network 2008 - 2008
Innovative Merchant Solutions, an Intuit Co. 2005 - 2007
Education
Indiana University-Purdue University at Indianapolis 2003 — 2007
BA, Communication Studies/Business
IU Kelly School of Business
Bachelor's degree, Communication and Media Studies
AT&T May 2014 - Present
AT&T May 2000 - May 2014
Charter Communications December 1999 - May 2000
Heizer Aerospace, Inc. October 1995 - November 1999
US Air Force Reserve February 1996 - February 1998
United States Air Force September 1990 - September 1995
Skills
Telecommunications, VoIP, Troubleshooting, T1, Switches, Routers, Hardware, DSL, IP, WAN, ATM networks, Computer Hardware, Cisco Technologies, Testing, Networking, Remote Troubleshooting, Computer Network..., Call Centers, DSLAM, Data Analysis, Technical Support, Remote Testing, Frame Relay, Program Management, Unix, Software Installation, LAN-WAN, Six Sigma, Electronics Repair, Amateur Radio Operator, Disaster Response, Data Mining, Amateur Radio, Disaster Recovery, Network Security, IRIS, Wireshark, Juniper Switches, SIP
Education
The University of North Dakota 1991 — 1995
Anthropology
ITT Technical Institute-Arnold 1999 — 2000
Computer Network Systems
Community College of the US Air Force 1996 — 1998
Electronics
The SIP School 2014 — 2015
Telecommunications Technology/Technician
Humana Government Business January 2012 - Present
Charter Communications April 2010 - January 2012
Skills
Customer Service, Leadership, Event Planning, Microsoft Excel, Social Networking, Event Management, Call Center, Customer Satisfaction, Social Media
Education
Indiana Wesleyan University
Jefferson Community College
Charter Communications June 2010 - Present
Charter Communications June 2009 - June 2010
Charter Communications January 2009 - June 2009
Skills
Telecommunications, Troubleshooting, Switches, WAN, TCP/IP, IP, Ethernet, Cisco Technologies, LAN-WAN, Computer Network..., Network Engineering, Computer Hardware, Call Center, MPLS, Routers, BGP, Cisco IOS
Education
Indiana Wesleyan University 2013 — 2014
Bachelor of Science (BS), Business Information Systems
Ivy Tech Community College 2004 — 2008
AS, Computer Information Systems
CompuVend Systems October 2006 - Present
Charter Communications June 2004 - October 2006
Skills
Wireless Networking, Network Engineering, Microsoft SQL Server, Windows Server, Windows 7, Windows Vista, Windows Mobile, Windows Phone, Computer Hardware, Microsoft Office, Troubleshooting, Visual Basic, Problem Solving, Customer Service, Management
Education
ITT Technical Institute-Indianapolis 2011 — 2012
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance
ITT Technical Institute-St. Rose 2003 — 2005
Associate of Science (A.S.), Computer Engineering Technology/Technician
Accenture January 2014 - Present
Accenture 2012 - 2014
NeuLion Inc 2007 - 2012
France Telecom / GlobeCast 2005 - 2007
Charter Communications 2002 - 2004
ACTV 1999 - 2001
Cox Communications 1996 - 1999
Western Communications 1989 - 1996
NBC 1982 - 1985
Skills
Emerging Technologies, Product Development, Marketing Management, Strategic Partnerships, Digital Media, IPTV, Mobile Devices, Web Video, VOD, Television, Broadcast, Digital Strategy, New Media, Video, Streaming Media, Digital Video, Product Management, Mobile Marketing, Content Strategy, Digital Marketing, Mobile Applications, Product Marketing, Business Strategy, Strategy, Social Media Marketing, Broadcast Television, Telecommunications, Media Planning, Marketing Strategy, Content Management, Video Production, Integrated Marketing, Online Advertising, Creative Direction, SEM, Start-ups, Web Analytics, Advertising, Entertainment, Mobile Advertising, E-commerce, Marketing, Online Marketing, Management, Lead Generation, Interactive Marketing, Business Development, Email Marketing, Competitive Analysis, Brand Development
Education
Tulane University 1980 — 1982
MBA
Ithaca College 1976 — 1980
BS, Business/Communications
Northwestern University
Film/Television/Radio
Raydar Inc. September 2013 - Present
US Army September 2009 - Present
EG&G Technical Services May 2008 - February 2012
Konecranes June 2006 - April 2008
Charter Communications January 2001 - January 2005
Kimball Electronics Group January 1999 - January 2001
Skills
Spectrum Management, Windows Server, Leadership, Security, Troubleshooting, Network Administration, DoD, System Administration, Active Directory, Information Assurance, SharePoint, Software Installation, Servers, Electronics, Program Management, Quality Assurance, Preventive Maintenance, PLC, Programming, Network Security, Computer Hardware, DIACAP, Information Technology, Microsoft Exchange, Information Security..., Operating Systems, DNS, HTML, Java, TCP/IP, Team Leadership, Information Security, Hardware, Telecommunications, Visual Basic, Maintenance, Security Clearance, Military, Networking, Military Experience, Wireless Networking, VMware, Manufacturing, Security+, Technical Writing, Systems Engineering, Help Desk Support, Testing, Software Documentation
Education
Indiana Wesleyan University 2010 — 2013
Bachelor's of Business Information Systems, Information Technology, 3.80 GPA
ITT Technical Institute-Indianapolis 1992 — 1994
EET Electrical Engineering, Electrical and Electronics Engineering, 3.90 GPA
Charter Communications August 2013 - Present
CertiCell, LLC May 2013 - August 2013
Burger King Corporation June 2011 - June 2013
Burger King Corporation March 2007 - October 2009
Advanced Auto March 2004 - February 2006
Valley View Healthcare March 2001 - February 2003
Cracker Barrel Restaurant June 1998 - November 1998
J Travel Plaza March 1994 - June 1998
Skills
Oversee the operation..., Windows 7 installation..., Microsoft Server..., Using computers and..., Installation and..., Database..., Cisco Router..., Cisco Switches..., Communication: writes..., Interpersonal Skills: ..., Research and Planning: ..., Organizational..., Management Skills:leads..., Able to incorporate..., Experienced in..., Knowledge of..., Skilled in designing,..., Networking, Customer Service, Training, Menu Development, Recipes, Restaurants, Microsoft Office, Leadership, Team Building, Sales, Public Speaking, Strategic Planning, Inventory Management, Management, Microsoft Word, Troubleshooting, Inventory Control, Food Preparation, Time Management, Food
Education
ITT Technical Institute-Louisville 2010 — 2012
Associate of Applied Science Degree, Information Technology - Computer Networking Systems, 4.0
Gary Roosevelt High School
Charter Communications May 2013 - Present
Caesars Entertainment Corporation October 2012 - Present
Goodwill of Central Indiana September 2009 - April 2012
Verizon FiOS April 2009 - September 2009
Bed Bath and beyond June 2006 - November 2008
Skills
Customer Experience, Employee Training, Employee Relations, Stafffing, Retail Sales, Sales Management, Event Management, Operations Management, profit and loss..., Client Counseling, Helping Clients Succeed, Client Representation, Client Co-ordination, Career Development, Career Counseling, Career Development..., Computer Proficiency, Client Development, Strategic Planning, Microsoft Excel, Microsoft Word, microsoft Access, Budgets, Customer Service, Marketing Strategy, Retail, Training, Customer Satisfaction
Education
Indiana University-Purdue University at Fort Wayne 1982 — 1991
WorkOne
Microsoft Office
Liberty Global July 2007 - Present
Charter Communications May 2013 - Present
ADTRAN 2007 - Present
Telenet January 2007 - Present
Colorado Public Radio July 2013 - Present
Austar July 2007 - November 2011
America Online, Inc. June 2006 - July 2007
QWEST Communications January 2003 - May 2006
Qwest Communications January 2000 - January 2003
Skills
Telecommunications, Data Center, VoIP, Strategy, Wireless, Product Development, IT Operations, Computer Network..., Broadband, Executive Management, Call Centers, IP, Product Management, IPTV, Mobile Devices
Education
Iowa State University 1990 — 1993
Master of Business Administration (MBA)
Iowa State University - College of Business 1990 — 1993
Master of Business Administration (MBA)
Iowa State University 1985 — 1989
B. Sc, Electrical Engineering
Charter Communications July 2007 - Present
2003 - 2007G.I. Broadband International July 2007 - Present
Charter Cable January 2007 - Present
Charter Cable January 2007 - Present
2003 - 2007G.I. Broadband International July 2004 - February 2007
Brian Security Systems March 1992 - May 2005
Brian Security Systems January 1998 - January 2003
Brian Security Systems January 1998 - January 2003
rollins security 1989 - 1992
Skills
A+ Certified, Customer Service, Troubleshooting, Customer Relations, Telecommunications, Problem Solving, Computer Hardware, Routers, VoIP, Computer Repair
Education
ITT Tech 2009 — 2011
assoc, it cns
ITT Technical Institute 2009 — 2011
Associate of Science Degree, IT - Computer Network Systems
ITT Technical Institute-Duluth 2009 — 2011
Associate's degree, Computer Systems Networking and Telecommunications
Charter Communications September 2015 - Present
Charter Communications (Consultant) September 2015 - Present
KBM Group: Health Services July 2011 - May 2015
US Bank November 2010 - July 2011
Anheuser-Busch InBev January 2010 - June 2010
HL Group Inc. April 2009 - October 2009
Trane (Ingersoll-Rand) January 1998 - November 2008
MasterCard April 1995 - January 1998
Edward Jones March 1994 - April 1995
Edison Brothers Stores February 1985 - March 1994
Skills
Microsoft SQL Server, Databases, T-SQL, SQL, Visual Studio, SDLC, VB.NET, Visual Basic, .NET, Crystal Reports, Integration, Testing, Business Analysis, VMware, Software Development, SSIS, ERwin Data Modeling, COBOL/COBOL II, DB2, WinForms, Management
Education
Iowa State University 1970 — 1973
Bachelors, Computer Science
Atmos Energy June 2014 - Present
Charter Communications March 2011 - June 2014
Charter Communications January 2011 - March 2011
Charter Communications October 2009 - January 2011
RadioShack June 2007 - June 2009
RadioShack April 2005 - May 2007
Skills
LAN-WAN, Cabling, Computer Network..., Broadband, CompTIA A+ Certification, Internet Troubleshooting, Cable Television, Networking, Wireless Broadband, Fire Safety, OSHA 30-Hour, Cable Modems, Computer Repair, Site Inspections, Supervisory Experience, OSHA Trainer, OSHA 10-Hour Certified, Excavation Safety, Qualitative &...
Education
ITT Technical Institute-Tampa 2004 — 2006
Associate's degree, Information Technology, 3.5
ITT Technical Institute-Tampa
AGILE ECOSPHERE LLC September 2015 - Present
Dish Network January 2015 - Present
Frontier Airlines July 2014 - September 2014
MillerCoors May 2014 - July 2014
Charter Communications November 2013 - May 2014
Imagine That "Dream Bigger" March 2013 - October 2013
State Farm Insurance February 2012 - September 2013
Marinette Marine Corporation July 2010 - August 2011
ITT Tech - Green Bay, WId December 2010 - March 2011
City of Buckhannon, WV November 2009 - May 2010
Skills
Primavera P6, MS Project, Scrum, Agile Project Management, Earned Value Management, SDLC, PMP, Project Management, Waterfall, Process Improvement, Project Portfolio..., Program Management, Certified Project..., Software Project..., Resource Management, Budgets, Agile Methodologies, Project Planning, Business Analysis, Business Process..., Cost Management, Change Management, PMI-ACP, Certified Scrum Master..., Extreme Programming, Management, Leadership, Analysis, Ninja Skills, Visio, Vendor Management, Strategy, SharePoint, Requirements Analysis, Microsoft Project
Education
ITT Technical Institute-Green Bay 2007 — 2009
B.S., Technical Project Management
Oobeya Group 2012 — 2012
Certificate, Certified ScrumMaster (CSM)
Pierpont Community & Technical College 2010 — 2010
Certificate, Microsoft Project
Northern Virginia Community College 2010 — 2010
Certificate, Today's Project Management Challenge: Turning Generational Conflict into Collaboration
Kaplan Financial 2007 — 2007
Diploma, Wisconsin Life and Accident & Health
Urban Hope 2006 — 2006
Diploma, Entrepreneurship, Business
Engineering Officer Basic Course (EOBC), US Army 1995 — 1995
Diploma, US Army Engineering
Officer Candidate School (OCS), US Army 1995 — 1995
Diploma, Army Leadership School
Advance Individual Training (AIT), US Army 1993 — 1993
Diploma, Artillery - Fire Direction Specialist
Basic Training, US Army 1993 — 1993
Diploma, Basic Training
Newport News Shipbuilding, A Division of Huntington Ingalls Industries July 2013 - September 2015
Newport News Shipbuilding, A Division of Huntington Ingalls Industries July 2008 - July 2013
MANN+HUMMEL Group July 2007 - January 2008
Charter Communications November 2006 - July 2007
DDI Engineering March 2003 - November 2006
Skills
Active DoD Security..., SAP, Blue Print Reading, Production Planning..., Bill of Material..., Build Strategy Concepts, Team Center 4G Designer, AutoCAD, CATIA, MicroStation, Microsoft Office, ANSI, ISO
Education
ITT Technical Institute-Nashville
Computer Aided Design and Drafting
Saint Charles County March 2014 - Present
Missouri S&T May 2010 - March 2014
Interdisciplinary Design Collaborative January 2011 - August 2011
Missouri University of Science and Technology formerly University of Missouri-Rolla September 2008 - May 2010
Charter Communications October 2006 - June 2007
REJIS May 2006 - October 2006
Siemens Business Systems January 2003 - January 2006
MetLife March 1998 - January 2003
Skills
Technical Writing, Microsoft Office, Management, MS Project, Project Management, Software Documentation, Troubleshooting, Process Improvement, Customer Service, PowerPoint, Windows, Microsoft Excel, Team Leadership, System Administration, Video Production, Web Design, Public Speaking, Servers, Microsoft Word, Visio, Project Planning, Social Media, Event Management, Outlook, Windows 7, Mainframe, Telnet, FileNet, Operating Systems, Computer Hardware, Programming, FTP, HTML, Video, Tape, Telephone Skills, IBM iSeries, Process Scheduler, Dvd, Analysis, Teaching, Networking, Problem Solving, Documentation, Customer Relations, Word, Excel, Scheduling, Leadership, Program Management
Education
Missouri University of Science and Technology 2010 — 2012
MBA, Project Management
ITT Technical Institute-Arnold 2000 — 2004
B.A, Technical Project Management
ITT Technical Institute-Arnold 1998 — 2002
Associates Degree, Electronics Engineering Technology
The Southern Illinoisan October 2013 - Present
WorkflowOne September 2012 - August 2013
WorkflowOne August 2012 - October 2012
Charter Communications November 2007 - May 2010
Skills
Windows, Networking, Technical Support, Software Installation, Troubleshooting, Windows 7, Security, Hardware, Computer Hardware, TCP/IP, Switches, Active Directory, Cabling, Computer Repair, DHCP, IT Operations, Laptops, DNS, IP, Help Desk Support, Information Technology, LAN-WAN, Network Administration, Operating Systems, Printers, Routers, Servers, System Administration, System Deployment, WAN, VoIP, Windows Server, Windows XP, Wireless Networking, XP
Education
ITT Technical Institute-Dayton 2012 — 2014
Lakeland College 2004 — 2005
Bachelor's degree, Psychology
Bradley Computers/ Web Design August 2015 - Present
Charter Communications June 2011 - Present
Connextions October 2009 - April 2011
EDS May 2004 - August 2005
Skills
Call Centers, Leadership, Customer Service, Telecommunications, Troubleshooting, Customer Experience, Management, Team Leadership, VoIP, IP, Team Building, Training, Wireless, Networking, Process Improvement, Customer Satisfaction, Program Management, Coaching, Public Speaking, Web Design, Wireless Networking, Cable Broadband, Customer Relations, HTML5, CSS Sprites, Supervisory Skills, VB.NET, Microsoft Office, Microsoft Project, Microsoft Excel, web, HTML, CSS, Website, Website Building, Website Creation, .net, JavaScript, Outlook, Time Management, Microsoft Word, Strategic Planning, Sales, Leadership Development, Employee Training, Project Management, Customer Retention, Vendor Management, Performance Management, Technical Support
Education
Indiana Wesleyan University 2014 — 2015
Bachelor of Science (B.S.), Business information systems
Indiana Wesleyan University 2011 — 2014
Associate's Degree, Business Administration and Management, General, 3.1 GPA
Charter Communications February 2014 - Present
Charter Communications November 2012 - February 2014
Rob Drlich Designs February 2013 - January 2014
Charter Communications August 2010 - November 2012
XO Communications August 2007 - August 2010
Ritter Technology LLC January 2000 - August 2007
Skills
Web Design, Web Development, HTML, HTML 5, Photoshop, CSS Javascript, Joomla, MODx, Wordpress, CSS3, Web 2.0, Website Development, Web Services, Microsoft Excel, VBA, Workforce Management, Workforce Planning, Report Writing, Reports, Excel Dashboards, Databases, WordPress
Education
Indiana Wesleyan University 2009 — 2011
Bachelor of Science (B.S.), Information Technology
BTG Pactual August 2015 - Present
The ExecuSearch Group April 2015 - August 2015
The ExecuSearch Group September 2014 - April 2015
WestwoodOne June 2014 - September 2014
Ithaca College August 2013 - May 2014
Charter Communications June 2013 - August 2013
Skills
Microsoft Office, Research, Data Management, Financial Operations, Customer Service, Leadership, Teamwork, Sales, PowerPoint, Microsoft Excel, Social Media, Social Networking, Recruiting, Editing, Microsoft Word, Photoshop, Public Speaking, English
Education
Ithaca College 2010 — 2014
Bachelor of Science (BS), Communications Television and Radio
Cushing Academy 2009 — 2010
Post Graduate
Algonquin Regional High School 2005 — 2009
High School
Humana November 2013 - Present
Humana November 2009 - November 2013
Humana January 2009 - November 2009
Charter Communications September 2006 - January 2009
Charter Communications 2001 - 2006
Skills
Forecasting, Real Time, Call Center, Job Scheduling, Operations Management, Call Center Development, Data Analysis, Requirements Analysis, Call Centers, Process Scheduler, Workforce Management, Management, Contact Centers, Analysis, Customer Satisfaction, Team Building, Leadership, Process Improvement, Customer Service, Training, Software Documentation, Customer Experience, Visio, Vendor Management
Education
ITT Technical Institute-Louisville 2000 — 2002
AAS Degree, Computer Networking Systems Technology 2002
Automation Plus-CSF Inc September 2014 - Present
Charter Communications January 2011 - June 2014
Skills
Accounts Payable &..., Customer Service, Customer Satisfaction, Telecommunications, Sales, Customer Retention, Troubleshooting, Team Leadership, Leadership, Team Building, VoIP, Fundraising, Account Management, Inventory Management, Management
Education
Boylan Central Catholic High School, Rockford, IL 1991 — 1995
Iowa Central Community College
Human Services, General
Xavient Information Systems September 2014 - Present
Charter Communications February 2014 - Present
Xavient Information Systems November 2007 - Present
Blockbuster May 2012 - February 2014
Dish Network 2011 - 2012
NCR Corporation January 2007 - October 2007
Skills
Project Management, Java, PMP, Spring Framework, Pentaho, J2EE Application..., Struts, Java Enterprise Edition, SOA, Weblogic, Web Services, Software Development, Software Project..., Agile Methodologies, WebLogic
Education
Indira Gandhi National Open University
Master of Computer Applications (MCA), Computer/Information Technology Administration and Management
St. Columbas High School
Charter Communications Senior AdvisorCharter CommunicationsMay 2013 - March 2014
Charter Communications August 2012 - March 2013
Skills
Customer Service, Telecommunications, Team Leadership, Leadership, Project Management, Team Building, Troubleshooting, Training, Call Centers, Outlook, Process Improvement, Windows, Networking, Social Media, Teamwork, Negotiation, Technical Support, Mobile Devices, VoIP, Customer Satisfaction, Wireless, Broadband, Telephony, IP, Customer Experience
Education
ITT Technical Institute-Earth City
Bachelor of Engineering (BE), Computer Technology/Computer Systems Technology
University of New Mexico August 2014 - Present
Greenville Drive Baseball Team February 2010 - Present
Media General June 2013 - August 2014
Papa Murphy's August 2012 - April 2014
WSPA-TV August 2012 - January 2013
Bomber Football August 2011 - May 2012
University of North Carolina- Charlotte December 2010 - May 2011
Winthrop University August 2009 - May 2011
Charter Communications August 2010 - December 2010
Winthrop University August 2009 - December 2010
Skills
PowerPoint, Excel, Photoshop, Premiere, After Effects, Adobe Creative Suite, Microsoft Office, Word, Social Media, Access, Customer Service, Research, Promotions, Social Media Marketing, Video Editing, Problem Solving, Time Management, Video, Video Production, Microsoft Word, Marketing, Microsoft Excel
Education
The University of New Mexico 2014 — 2017
Doctor of Philosophy (Ph.D.), Sport and Fitness Administration/Management, 3.89
Ithaca College 2011 — 2012
M.S., Sport Management
Winthrop University 2007 — 2011
Bachelor of Science, Sports Management
Charter Communications
Skills
VoIP, Troubleshooting, Network Design, Telecommunications, IP, Wireless, Computer Network..., Telephony, Switches
Education
ITT Technical Institute-Arnold 2005 — 2007
Associate's degree, Computer Systems Networking and Telecommunications
Principium Technologies December 2014 - Present
Charter Communications June 2012 - November 2014
Financial Assistance Group February 2010 - June 2012
Kentuckiana Reporters, LLC August 2007 - February 2010
Skills
Microsoft Office, Leadership, Troubleshooting, Project Management, Networking, Integration, Switches, Network Administration, Routers, Program Management, Management, Firewalls, Training, Access, Network Engineering, Software Installation, Help Desk Support, Time Management, Service Delivery, Sales, Advertising, A+ Certified, System Administration, Telecommunications, Technical Support, WAN, LAN-WAN
Education
Ivy Tech Community College 2010 — 2016
Bachelor's degree, Network Engineering
ITT Technical Institute-Louisville 2004 — 2006
Associate's degree, Information Technology Mult-media, Graduated
Self-Employed PC/Network Support August 2012 - Present
Jefferson County Clerk's Office December 2013 - Present
Jefferson County Clerk's Office June 2013 - December 2013
Charter Communications March 2013 - June 2013
Louisville Mega Cavern February 2012 - October 2012
Louisville Metro Government September 2006 - February 2012
US Army June 2002 - June 2005
Skills
Automotive, Computer Hardware, Network Administration, Information Technology, Troubleshooting, Computer Maintenance, Security, Windows, Access, Maintenance & Repair, Microsoft Excel, Microsoft Office, VMware, Team Building, Electronics, Routers, XP, Software, Windows Server, Customer Service, Government, Active Directory, Military Experience, Outlook, Networking, Software Installation, Software Documentation, Team Leadership, Wiring, Computer Repair, Windows 7, Security Clearance, Training, Technical Writing, Windows XP Pro, Group Policy, Computer Hardware..., Virus Removal, Camera Surveillance..., Technical Support, Microsoft Office 2007, Security+, Servers, System Administration, Cisco Routers, Microsoft Exchange, Hardware, Linux, OS X, Windows XP
Education
ITT Technical Institute-Louisville 2011 — 2013
Computer Networking Systems, Network and System Administration/Administrator
Charter Communications March 2014 - Present
Cox Communications July 2012 - March 2014
Cox Communications March 2010 - August 2012
Cox Communications May 2008 - March 2010
Cox Communications May 2006 - May 2008
Cox Communications January 2005 - March 2006
Cox Communications April 2001 - January 2005
Skills
Telecommunications, Strategic Communications, Financial Analysis, Leadership, Training Facilitation, Sales Management, Sales Operations, Sales Process, Call Centers, Forecasting, Accountability, Strategic Vision, Training, Training, Sales, Customer Experience, Cross-functional Team..., Customer Retention, Management, Team Leadership, CRM
Education
Indiana Wesleyan University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
WideOrbit September 2014 - Present
News Press Gazette September 2010 - December 2014
Journal Broadcast Group July 2007 - September 2010
ABC Affiliate Gray Television Inc. September 2002 - July 2007
Charter Communications May 2001 - September 2002
Skills
Wide Orbit, Harris Automation, Broadcast, Radio Broadcasting, Radio, Broadcast Television, Radio Advertising, Television, Radio Promotions, Networking, Voice Over, Video Editing, Advertising Sales, Video Production, Video, Advertising, Marketing
Education
University of Colorado at Denver
Communications
Iowa Western Community College
Criminal Justice
Charter Communications July 2013 - Present
Cablevision 2011 - 2013
Bresnan Communications 2009 - 2011
Bresnan Communications 2006 - 2009
Bresnan Communications 2003 - 2006
AT&T Broadband December 1999 - March 2003
CCI\Triad 1994 - 1999
ACS 1993 - 1994
Biamp Systems 1992 - 1993
Cable Plus 1990 - 1992
Skills
Telecommunications, Project Management, TCP/IP, CMTS, Visio Designing, Commercial enterprise..., Fiber Optics, Microsoft Excel, Managerial, Administraion, Network Devices, Cisco Network Devices, juniper network devices, Telco Network Devices, Extreme network devices, Electronic control and..., Microsoft Applications, Switches, Project Planning, Cisco Technologies, QoS, Cabling, Management, Business Communications, Optical Fiber, IP, Team Leadership, DOCSIS, Telephony, SIP, Wireless, MPLS, Network Design, BGP, Network Engineering, Ethernet, DWDM, WAN, Juniper, Routers, Computer Network..., Network Architecture, Routing, Cisco IOS, VoIP
Education
ITT Technical Institute-Portland
Bachelor of Applied Science (BASc), Electronics Engineering\Automated Manufacturing
Luckett & Farley Architects and Engineers January 2011 - Present
Elmcroft Senior Living September 2011 - February 2013
Charter Communications 2001 - 2006
Skills
Windows Server, Active Directory, Network Design, Network Administration, Exchange 2010/2007/2003, Microsoft SQL Server, Cisco IOS, VMware, DHCP, DNS management, License Management, Microsoft Office, Project Planning, Project Management
Education
Sullivan University 2010 — 2010
Certification, CCNA
ITT Technical Institute-Louisville 2006 — 2010
Bachelor of Science (B.S.)
Traeger Pellet Grills, LLC August 2014 - Present
Vitamix October 2013 - August 2014
AT&T Advertising Solutions August 2011 - October 2013
Charter Communications April 2004 - September 2008
Nautilus March 2002 - November 2003
Skills
Inside Sales, Consultative Selling, Advertising Sales, Cold Calling, B2B, SEM, Account Management, Salesforce.com, Online Advertising, Sales, PPC, Customer Service, Customer Retention, Sales Process, Google Adwords, SEO, Google Maps, Outside Sales, Sales Presentations, Customer Acquisition, Advertising, Marketing, Selling, Lead Generation, Marketing Strategy, Mobile Marketing, Online Marketing, Digital Marketing, Search Advertising, Google Analytics, Organic Search, Internet Strategy
Education
ITT Technical Institute-Portland 1999 — 2000
N/A, Computer Animation
Gilchrist High School 1995 — 1999
High School Diploma, Entrepreneurship & Business Law
Fabricated Realities June 2001 - Present
Charter Communications May 2005 - June 2010
Skills
Graphic Design, Video Production, Props, Costume Design, Event Videography, Adobe Creative Suite, Sony Vegas, Digital Art, Video, Videography, After Effects, Motion Graphics, Premiere
Education
Indiana University-Southeast
Media Marketers October 2008 - Present
Black Mesa (game mod) January 2004 - Present
Charter Communications November 2005 - March 2007
Glassworks Inc. January 2005 - November 2005
Skills
Maya, 3D Studio Max, Photoshop, After Effects, Premiere, Character Animation, Flash Animation, Modeling, Computer Animation, Texturing, Animation, 3D, Video Games, Flash, Web Design, Compositing, Video, Video Editing, Graphic Design, Adobe Creative Suite, 3D Modeling, Illustrator, Customer Service
Education
ITT Technical Institute 2005 — 2009
Game Design, Game Design, Animation
High School
ITT Technical Institute-Louisville
Associate's degree, Multimedia
Charter Communications March 2015 - Present
The Hain Celestial Group January 2012 - February 2015
Brooke St. Staffing May 2011 - December 2011
Pernod Ricard USA July 2009 - July 2010
Pernod Ricard USA July 2007 - July 2009
Pernod Ricard USA February 2006 - July 2007
Pernod Ricard USA January 2002 - February 2006
Snapple Beverage Group December 1999 - January 2002
Snapple Beverage Group July 1998 - December 1999
Skills
Financial Analysis, Financial Modeling, Strategic Planning, Cost Accounting, Process Improvement, Internal Controls, Business Strategy, Project Management, Profitable, Staff Management, Commercial Finance, Forecasting, Budgets, Strategy, SAP, Pricing, Financial Reporting
Education
Iona College
B.B.A., Finance
University of New Haven
Master of Science (M.S.), Taxation
Cox Business January 2014 - Present
Charter Business January 2012 - January 2014
Charter Communications February 2010 - January 2012
Charter Communications September 2008 - September 2009
Skills
Cisco Networking, Network Security, Network Engineering, Sales Networking, Cisco Technologies, Telecommunications, MPLS, BGP, Switches, Troubleshooting, Servers, WAN, Ethernet, VoIP, IP, LAN-WAN, Juniper, Cisco IOS, OSPF, Routers, Network Design, Wireless, Networking, T1
Education
ITT Technical Institute-San Bernardino 2005 — 2007
Associate of Science (AS), Computer Systems Networking and Telecommunications, A
Charter Communications January 2013 - Present
Self-Employed/Student December 2010 - July 2012
UPS Supply Chain Solutions January 2009 - January 2011
Flextronics January 2005 - January 2008
Thyssen & Krupp Budd Co. Heavy Stamping and Framing January 1999 - January 2005
Leggett & Platt January 1995 - January 1999
Education
ITT Technical Institute-Louisville 2010 — 2012
Associate of Science (A.S.), Computer Systems Networking and Telecommunications, 3.6
Big Bend Community College 1987 — 1987
Certification, Parts and Warehousing Operations and Maintenance Technology/Technician
Big Bend Community College 1986 — 1986
Certification, Automated Inventory Control & Replenishment
Bluegrass Cellular October 2004 - Present
Charter Communications January 2000 - January 2004
Software ETC February 1999 - May 2001
Hardin Co. School System January 1997 - January 2000
Skills
Microsoft Office, Microsoft Active..., Microsoft System Center, Solaris 8/9/10, Ubuntu, Cisco ASR5K, Cisco ASA5505, Avaya Passports, Pelco Conferencing..., Department Budgeting, Helpdesk Operations, Project Management, RADIUS, CDMA 1X, EVDO, LTE, Mobile Devices, CGI/Perl, AutoIT, Active Directory, Help Desk Support, Microsoft Servers, Cellular Communications, CDMA, Telecommunications, Wireless, Networking, Technical Support, Call Centers, Wireless Networking, Blackberry, Management, Mobile Technology, 4G, Leadership, Wireshark, Troubleshooting, Ethernet, SMS, Security, VoIP, IP, Mobile Communications, Switches, Network Administration, System Administration, Blackberry Enterprise..., TCP/IP, Network Security, 3G
Education
Indiana Wesleyan University 2013 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations, 3.94
ITT Technical Institute 2000 — 2002
Associates Degree, Computer Network Science Technology, 3.99
North Hardin High School 1996 — 2000
Diploma, Emphesis on Academics, 3.95
Charter Communications April 2014 - Present
Home Instead Senior Care of East Louisville June 2013 - April 2014
NPAS July 2012 - June 2013
Yoh October 2010 - November 2011
Mattingly Foods of Louisville February 2009 - September 2010
Aerotek April 2007 - July 2008
Heartland Payment Systems August 2006 - April 2007
Heartland Payment Systems August 2005 - August 2006
Heartland Payment Systems March 2004 - August 2005
National Processing Company 1991 - 2000
Skills
Recruiting, Disabilities, Employee Relations, Human Resources, Interviews, Talent Management, Sourcing, Employee Benefits, New Hire Orientations, Personnel Management, Internet Recruiting, Payroll, Leadership, Hiring, Management, Coaching, FMLA, Policy, Onboarding, Applicant Tracking..., Time Management, College Recruiting, Benefits Administration, Talent Acquisition, HRIS, Recruitment Advertising
Education
Indiana Wesleyan University 2001 — 2004
Bachelors of Science, Business Management
Assumption High School
Charter Communications February 2014 - Present
Charter Communications March 2009 - February 2014
Charter Communications December 2007 - March 2009
Skills
Ethernet, Telephony, VoIP, IP, Call Centers, Customer Service, Troubleshooting, Telecommunications, Broadband, TCP/IP, Management, Hiring Employees, Internet Troubleshooting, RF troubleshooting, Phone Etiquette, Quality Assurance, Development Coaching, Team Leadership, Computer Network..., Customer Experience, Customer Satisfaction, WAN, Wireless
Education
ITT Technical Institute-Arnold 1998 — 2000
Associate's degree, Electrical and Electronics Engineering
Norton Healthcare 2006 - Present
Charter Communications June 2005 - October 2006
Charter Communications April 2004 - June 2005
Skills
Networking, Cisco Technologies, Technical Support, Routers, Network Administration, Troubleshooting, Help Desk Support, Citrix, Windows XP, System Administration, Computer Hardware, Disaster Recovery, Servers, Printers, Active Directory, Software Documentation
Education
ITT Technical Institute-Louisville 2003 — 2004
Mom365 August 2013 - Present
Charter Communications February 2008 - September 2011
Cardinal Health August 2007 - October 2007
ManpowerGroup June 2007 - July 2007
ManpowerGroup June 2007 - June 2007
Scientific Games October 2004 - July 2005
TSA November 2002 - May 2004
Quantum February 2000 - February 2001
Western Forge June 1998 - January 2000
US Army September 1988 - May 1995
Skills
Telecommunications, VoIP, Switches, Call Center, Troubleshooting, IP, Ethernet, Fiber, Telephony, Customer Service, Customer Relations, TCP/IP, Billing, Microsoft Office, Windows, Long Distance, Billing Systems, Excel, Microsoft Excel, Invoicing, Optical Fiber, Call Centers, Routers, Computer Network..., Cabling, DSL, Cable Modems, LAN-WAN, Metro Ethernet, WAN, Frame Relay, DS3
Education
Intellitec College-Colorado Springs 2000 — 2003
Associate's Degree, Network and System Administration/Administrator, 3.2
Charter Communications June 2013 - April 2014
Charter Communications January 2006 - June 2013
Charter Communications November 1996 - December 2005
Walden Books August 1989 - June 1996
Skills
Customer Relations, Customer Service, Microsoft Office, Excel, Telecommunications, Account Management, Word, PowerPoint, Salesforce.com, Outlook, Sales Support, Problem Solving, Sales Management, Access, Team Leadership, Broadband, Troubleshooting, Sales Operations, Networking, Cold Calling, Co-location, VoIP, Sales, Direct Sales, Ethernet, T1, MPLS, SIP Trunking, PRI, Microsoft Word, Customer Retention, Unified Communications, Computer Network..., Long Distance, Microsoft Excel, Telephony, VOD, Cable Television, Managed Services, Internet Services, IP, DOCSIS, Fiber Optics, Optical Fiber, WAN, Routers, Network Design, Metro Ethernet, Network Engineering, LAN-WAN
Education
ITT Technical Institute-San Dimas 2000 — 2002
AS-CNS, Computer Networking Systems
Mt Sierra College
Charter Communications October 2008 - Present
Darden September 2004 - December 2007
Felix's Fish Camp August 2003 - September 2004
Skills
Ability to analyze and..., Ability to communicate..., Ability to communicate..., Ability to handle..., Ability to maintain..., Ability to make..., Ability to prioritize..., Ability to show..., Ability to use personal..., Proficient in using..., Proficient in using..., Ability to work..., Ability to work with..., Ability to use..., Ability to Learn and..., Project Management, Personnel Management, Forecasting, Team Leadership, Training, Sales, Customer Service, Leadership, Management, Team Building, Strategic Planning
Education
ITT Technical Institute-Knoxville 2006 — 2009
Bachelor's Degree in Technical Project Management, Information Technology Project Management
ITT Technological Institute 2006 — 2009
Technical Project Management, Project Management, 4.0 - Valedictorian
Travelers June 2013 - Present
TempWorks Software October 2012 - January 2013
Ecolab March 2012 - September 2012
Alpine Access October 2010 - April 2012
Kerasotes April 2009 - April 2011
Comcast February 2008 - December 2008
Charter Communications 2002 - 2006
Skills
Customer Service, Call Center, Training, Technical Support, Customer Experience, Microsoft Office, Networking, Vendor Management, Help Desk Support, Call Centers, Team Leadership, Troubleshooting, Customer Satisfaction, Data Entry, Leadership, Customer Retention, Account Management
Education
ITT Technical Institute-Eden Prairie 2013 — 2015
Network Systems Administration, Information Technology
State National Companies March 2011 - Present
State National Companies April 2007 - March 2011
Charter Communications 2001 - 2006
Education
Iowa State University 1990 — 1993
BBA, Management
Geek Squad City February 2015 - Present
Geek Squad City April 2011 - February 2015
Geek Squad City October 2008 - April 2011
Geek Squad City July 2008 - September 2008
Insight Communications December 2006 - November 2007
Insight Communications October 2006 - December 2006
Charter Communications July 2004 - October 2006
Cars Unlimited September 2000 - September 2001
The Clinton Group October 1994 - August 1995
U.S. Army April 1993 - November 1993
Skills
Troubleshooting, Computer Hardware, Hardware, Software Installation, Technical Support, Software Documentation, VoIP, Switches, Windows Vista, XP, Unix, Linux, Networking, Databases, Windows, Windows XP, Customer Service, Training, Microsoft Office, Customer Satisfaction
Education
ITT Technical Institute-Louisville 2010 — 2012
Bachelor of Science (BS), Information Systems Security, GPA 4.0
ITT Technical Institute-Louisville 2008 — 2010
Associate of Science (AS), Computer Systems Networking, GPA 4.0
US Army, Fort Gordon, GA 1992 — 1992
MOS 74F, Software Analyst
Charter Communications September 2013 - Present
AmeriCold Logistics January 2009 - July 2013
AmeriCold Logistics June 2010 - June 2013
Skills
Inventory Control, Transportation, Transportation..., Logistics, Customer Service, Team Building, Warehousing, Shipping, Logistics Management, Microsoft Office, Training, Strategic Planning, Recruiting, Freight, LTL, Supply Chain, Human Resources, Supply Chain Management, Container, Accounting
Education
Isothermal Community College 2001 — 2003
Associate's degree, Business Administration and Management, General
Isothermal Community College 2000 — 2001
CNA I, Health Services/Allied Health/Health Sciences, General
MainStream Merchant Services January 2015 - Present
Charter Communications August 2014 - January 2015
First Data Corporation January 2014 - January 2015
First Data Corporation December 2012 - December 2013
First Data Corporation June 2012 - December 2012
First Data Corporation August 2010 - May 2012
(NCR) Radiant Systems Inc. December 2009 - August 2010
Insight Global July 2010 - July 2010
DIRECTV May 2005 - January 2010
Skills
Help Desk Support, A+ Certified, Norton Ghost, Active Directory, Troubleshooting, Servers, BMC Remedy, Computer Hardware, XP, Technical Support, Windows 7, Laptops, Windows Server, VPN, Software Installation, Call Centers, Testing, Software Documentation, Access, System Deployment, Networking, Computer Repair, Hardware, Operating Systems, DHCP, DNS, Switches, Routers, TCP/IP, Remote Desktop, Network Administration, Hardware Support, Desktop Computers, Wireless Networking, Windows Vista, Antivirus, Firewalls, Microsoft Certified..., Windows XP
Education
Interactive College of Technology 2006 — 2008
Associate, Computer Information System
Interactive College of Technology-Chamblee 2006 — 2008
Associate Degree in Computer Information System
Charter Communications 2013 - Present
Reader's Digest 2011 - 2013
Reader's Digest 1998 - 2011
Reader's Digest 1995 - 1998
Reader's Digest 1994 - 1995
Skills
Database Marketing, Direct Marketing, Unica, Segmentation, Analytics, Email Marketing, Direct Mail, Publishing, Digital Marketing, Digital Media, Marketing
Education
Mercy College
Masters of Science, Direct Marketing
Iona College
Bachelors in Business Administration, Finance
Time Warner Cable November 2011 - Present
Newwave Communications July 2006 - November 2011
Charter Communications 2002 - 2006
Skills
Customer Satisfaction, Customer Service, Operations Management, Inventory Management, Team Building, Warehousing
Education
ITT Technical Institute-Newburgh 1999 — 2001
Associate of Applied Science, Electronics Engineering, 3.45
Time Warner Cable February 2010 - Present
Time Warner Cable September 2006 - September 2010
Adelphia Communications July 2003 - September 2006
Charter Communications July 2000 - July 2003
OVATION- The Arts Network 1996 - 2000
Time Warner Cable 1991 - 1996
Skills
Broadband, Telecommunications, VoIP, Call Centers, Vendor Management, Telephony, Wireless, Broadcast
Education
Ithaca College 1975 — 1976
MS, Education
Ithaca College 1971 — 1975
BS, Education
TLL Tech LLC March 2013 - Present
Allstate September 2004 - Present
Allstate September 2004 - Present
Office Depot December 2011 - February 2012
Office Depot December 2011 - February 2012
Charter Communications September 2003 - September 2004
Charter Communications September 2003 - September 2004
Teletech Inc. June 1999 - December 2002
Teletech Inc June 1999 - December 2002
Skills
Property & Casualty..., Casualty, Commercial Insurance, Umbrella Insurance, Insurance, General Insurance, Liability, Legal Liability, Commercial Lines, Subrogation, Renters, Claims Management, Claim, Term Life Insurance, Underwriting, Motorcycle, Life Insurance, Disability Insurance, Professional Liability, Property Damage, Computers, Networking, Wireless Networking, Workers Compensation
Education
ITT Technical Institute-Bessemer 2008 — 2011
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
ITT Technical Institute
Associates Degree, Information Technology-Computer Network Systems
Jackson Olin High School 1993 — 1997
Charter Communications February 2015 - Present
Charter Communications October 2007 - February 2015
Charter Communications June 2006 - October 2007
Comcast Media Center April 2002 - May 2006
Comcast Media Center April 2001 - April 2002
Skills
SQL, SQL*Plus, Microsoft Excel, Telecommunications, Cable Television, Digital Cable, High Speed Data, Data Management, Databases, Unix, Windows, Team Leadership, TCP/IP, Broadband
Education
Iowa State University 1992 — 1995
Mechanical Engineering
Regis University
Computer Science
Marketing Alternatives October 2012 - February 2014
U.S. Army Reserve May 2010 - September 2013
Park Central Company June 2011 - July 2012
Charter Communications April 2008 - March 2010
Outback Steakhouse November 2005 - August 2007
Best Buy August 2003 - October 2005
Outback Steakhouse June 1999 - June 2003
Skills
Troubleshooting, Leadership, Management, Technical Support, Sales, Customer Service, Time Management, Access, Wireless, Human Resources, Security, Information Assurance, New Hire Paperwork, Microsoft Excel, New Hire Orientations, ADP ezLaborManager, Recruiting, Payroll, Microsoft Word, Outlook, Interviews
Education
ITT Technical Institute-Earth City 2009 — 2012
Bachelors, Information Systems Security
Ace Hardware stores across America November 2010 - Present
Yamazaki Studio January 2005 - Present
Charter Communications May 2007 - November 2007
Buford St Ace Hardware, Gaffney SC June 2004 - May 2006
Skills
Adobe Photoshop, Poser, Daz 3D Studio, Texturing, Game Development, Game Design, MMO, Interactive..., MMORPG, Proficient in InDesign, Flash, Adobe Creative Suite, Dreamweaver, 3D Studio Max, Zbrush, Premiere Pro, After Effects, Illustrator, Unreal Engine 3, Storyboarding, Concept Design, Layout
Education
ITT Technical Institute-Greenville 2010 — 2012
Associate of Applied Science, Visual Communications
ITT Tech Institute 2006 — 2012
Associate of Applied Science; Degree, Visual Communications
Charter Communications August 2015 - Present
Charter Communications February 2015 - Present
Charter Communications August 2013 - January 2015
Skills
Switches, Routers, Cisco Technologies, Windows, Microsoft Office, Customer Service, OSPF, CCNA, Microsoft Excel, TCP/IP, EIGRP, RIP, C, Excel, Operating Systems, Word, PowerPoint, Photoshop, Cisco, Troubleshooting, Problem Solving, C#, Computer Hardware, Teamwork, Social Media, English, Writing, XP, ASRS, Juniper Technologies, Cisco ASA, F5 BigIP
Education
Inver Hills Community College 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Network Technology and Security, 3.0
Charter Communications June 2007 - Present
Skills
Microsoft Excel, PowerPoint, Customer Service, Research, Outlook, English, Windows, HTML, Budgets, Public Speaking, Editing
Education
ITT Technical Institute-Knoxville 2010 — 2012
Associate's degree, Computer and Information Sciences and Support Services
Charter Communications 2009 - 2012
Xcel Energy January 2009 - June 2009
Skills
Customer Relations, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Customer Focus, Customer Acquisition, Goal Oriented, Staff Training, Able To Multi-task, Software Proficiency, Self-confidence, Analytical Writing, Decision Making
Education
Indiana University-Purdue University at Indianapolis 2001 — 2003
University of Wisconsin-Oshkosh
Bachelor of Science (B.S.), History
BBVA Compass Bank February 2006 - June 2009
Charter Communications September 2005 - February 2006
Teletech Holding June 2001 - September 2005
Riverchase Inn May 1997 - June 2001
Skills
Information Technology, Microsoft Office, Security, Windows, Computer Hardware, Computer Forensics, Windows 7, Troubleshooting, Access, XP, Microsoft Excel, Operating Systems, Customer Service, HTML
Education
ITT Technical Institute-Indianapolis 2010 — 2012
Associate's degree, Criminal Justice
ITT Technical Institute Online 2009 — 2012
a Bachelor of Science, Criminal Justice; Cyber Security
ITT Technical Institute Online 2009 — 2012
a Associate of Applied Science, Criminal Justice
Miles College 2000 — 2005
B.S., Accounting
Miles College 1999 — 2003
Bachelor of Science (BS), Accounting
Lawson State Community College 1997 — 1999
Certification, Auto Body
Answers June 2015 - Present
Savvis December 2012 - June 2015
Charter Media October 2011 - December 2012
Charter Communications March 2008 - October 2011
Skills
Red Hat Linux, TCP/IP, Shell Scripting, Cisco Technologies, Change Control, Digital Video, Networking, Troubleshooting, Cable Television, Computer Network..., Network Administration, Servers
Education
ITT Technical Institute-Arnold 2006 — 2008
Associate of Arts and Sciences (AAS), Computer Systems Networking and Telecommunications
Charter Communications June 2007 - Present
Skills
Telecommunications, Broadband, VoIP, IP, Wireless, Computer Network..., Troubleshooting, Telephony, Fiber Optics, Optical Fiber, Ethernet, Customer Satisfaction, MPLS, DOCSIS, T1, Customer Experience, Process Improvement, Cabling, Wireless Networking, Switches, Call Center
Education
ITT Technical Institute-Knoxville 2010 — 2012
Assocites of Applied Science Degree, Information Technology - Computer Network Systems, 3.33
TEKsystems contracting for Mercy Hospital January 2013 - March 2013
Charter Communications October 2009 - September 2012
Francis Howell School District November 2008 - October 2009
Twin City Security September 2007 - October 2009
TSI Security September 2002 - August 2007
RGIS Inventory Specialists May 2004 - January 2005
Papa Johns Pizza November 1998 - October 2003
Skills
Windows, Windows Server, Microsoft Word, Active Directory, DNS, Ghost Imaging, Antivirus, Spyware, HTML, Wireless Networking, Photoshop, MS-DOS, TCP/IP, Ethernet, Token Ring, Routers, Networking, Network Administration, Network Security
Education
ITT Technical Institute-Earth City 2006 — 2009
Associate's degree, Computer Systems Networking and Telecommunications, 3.6
Jackson State University
University of St. Louis Missouri
Charter Communications June 2015 - Present
Charter Communications August 2012 - June 2015
Charter Communications December 2010 - September 2012
Charter Communications May 2004 - December 2010
Skills
High Performance Teams, Supervisory Experience, Sales Management, Performance Management, Performance Improvement, Creative Strategy, Process Improvement, Training Delivery, Broadband, Customer Experience, Leadership, Call Centers, Software Documentation, Management, Telecommunications, Telephony, Customer Satisfaction
Education
University of Louisville 2005 — 2007
ITT Technical Institute-Louisville 2003 — 2005
Associate of Science (A.S.)
ActionLink October 2013 - Present
Charter Communications December 2014 - March 2015
Underwriters Laboratories April 2006 - April 2012
Property Room February 2004 - August 2005
OfficeMax September 2002 - January 2004
Skills
Inventory Management, Microsoft Office, Electronics Repair, Project Management, Job Scheduling, Customer Service, Cashiering, Electrical Equipment, Hand Tools, Electronics, Testing, Troubleshooting, Maintenance, Management, Calibration, Soldering, Project Planning, Printers, Inspection, Electricians, Team Building
Education
Island Drafting and Technical Institute 2001 — 2002
Computer Technology Service, Electronics
US Army May 2009 - December 2012
Charter Communications September 2006 - March 2009
Compuzone Inc August 2004 - September 2006
Skills
Network Administration, Network Installation, Desktop Administration, Electronics Repair, RF troubleshooting, Microsoft Operating..., Computer Hardware..., Software Installation, Microsoft Office
Education
ITT Technical Institute-Greenville 2006 — 2008
Bachelor of Science (BS), Electronics and Communications Engineering Technology
ITT Technical Institute-Greenville 2004 — 2006
Associate of Science (A.S.), Computer and Electronic Engineering Technology
Charter Communications 2014 - Present
Insight Global February 2013 - July 2013
Frontier Communications 2010 - 2012
Verizon 2000 - 2010
Skills
Computer Hardware, VMware, Call Centers, Data Center, Cisco Technologies, Help Desk Support, DNS, Computer Network..., Software Documentation, Routers, Windows Server, WAN, TCP/IP, Network Administration, XP, Ethernet, VoIP, LAN-WAN, Networking, Technical Support, Switches, Wireless, IP, VPN, DSL, System Administration, Windows 7, Telephony, Servers
Education
International Air and Hospitality Academy
Blade Technologies, Inc. April 2011 - Present
Certified Onsite 2007 - 2011
Charter Communications 2005 - 2007
Skills
NAS, Windows Server, Sonicwall, Network Administration, Networking, Active Directory, VMware, DNS, Group Policy, Microsoft Exchange, System Administration, VPN, DHCP, Virtualization, Cloud Computing, Disaster Recovery, Troubleshooting
Education
ITT Technical Institute-Earth City 2006 — 2008
Associate of Science (A.S.), Network Systems Administration
PacifiCorp December 2014 - Present
Charter Communications March 2010 - December 2014
Samuel Communications October 2007 - March 2010
Samaritan North Lincoln Hospital September 2005 - October 2007
LH Morris Electrical May 2003 - September 2005
Samuel Communications April 1999 - May 2003
Integrated Electrical Services April 1998 - April 1999
Service Communications Inc. September 1994 - April 1998
Falcon Cable October 1993 - September 1994
Skills
Telecommunications, Cables, Software Installation, Low Voltage, HFC, Broadband, Cable Television, VoIP, Fiber Optics, Programming, IP, Ethernet, Wireless, Telephony, Optical Fiber, Cabling, Computer Network..., Troubleshooting, Switches, RF
Education
ITT Technical Institute-Portland 1991 — 1993
A.A.S. E.E.T., Electrical and Electronics Engineering
Kindred Healthcare May 2011 - Present
Insight Communications 2009 - 2011
Charter Communications 2008 - 2009
Skills
Troubleshooting, Active Directory, Cisco Technologies, Windows Server, Servers, Data Center, Software Documentation, VMware, Networking, Network Administration, System Administration, Windows 7, Technical Support, Computer Hardware, DNS, Switches, Visio, Network Security, Routers, Windows XP, Operating Systems
Education
ITT Technical Institute-Louisville 2008 — 2010
Associate's degree, Computer Systems Networking and Telecommunications
Charter Communications February 2014 - Present
Epic June 2010 - December 2013
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, OneNote, Visio, Matlab, CAD, Bioengineering, Project Planning, Team Management
Education
Iowa State University 2006 — 2010
Bachelor of Science (BS), Mechanical Engineering
na Installation Techniciantechnology solutions incMarch 2014 - July 2014
AM Communication October 2013 - December 2013
AM Communication October 2013 - December 2013
AT&T September 2012 - November 2013
Verizon November 2011 - September 2012
AT&T May 2011 - November 2011
Charter Communications April 2010 - March 2011
Time Warner Cable May 2009 - April 2010
Skills
Telecommunications, VoIP, Wireless, IP, Telephony, Ethernet, Troubleshooting, Switches, Network Design, Fiber Optics
Education
International College of Broadcasting 2001 — 2002
Associate of Arts (AA), Radio and Television
Tumbleweed Tex Mex Grill & Margarita Bar January 2013 - Present
Charter Communications June 2008 - January 2013
Skills
Customer Service, Technical Support, Organization, Customer Support, Computer Network..., Time Management, Timely Decision Making, Troubleshooting, Communication, Oral & Written...
Education
ITT Technical Institute-Louisville
Charter Communications June 2013 - Present
Comcast Cable July 2006 - June 2013
Skills
Telecommunications, Project Management, Troubleshooting, Team Leadership, Leadership, Customer Service, Microsoft Office, Management, VoIP, Wireless, IP, Networking
Education
ITT Technical Institute-Seattle
Associate of Science (A.S.)
Charter Communications February 2013 - Present
Education
ITT Technical Institute-Arnold 2005 — 2007
Associate's Degree, Computer Science, 3.5 GPA