Charter Communications
Industry: Telecommunications company
DescriptionCharter Communications, Inc. is an American telecommunications company that offers its services to consumers and businesses under the branding of Spectrum. Headquarters: Stamford, Connecticut, United States CEO: Thomas Rutledge (13 Feb 2012–) Revenue: 41.58 billion USD (2017) Number of employees: 94,800 (December, 2017) Subsidiaries: Spectrum Management Holding Company, LLC, Did you know: Charter Communications is the third-largest multichannel video service provider in the US by total subscribers (16,646,000). wikipedia.org
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Charter Communications Employees
Charter Communications May 2014 - Present
Charter Communications February 2013 - May 2014
Charter Business March 2007 - February 2013
Azars (McCain) Uniforms September 2006 - March 2007
Bates & Bone, LLP September 2005 - August 2006
Monograms Plus December 2002 - February 2005
Skills
Microsoft Office, Sales Support, Salesforce.com, Billing, Invoicing, Data Entry, Pricing, Coordination, Forecasting, Sales Operations, Customer Service, Call Centers, Telecommunications, Sales, Program Management, Broadband, Management, Account Management, Customer Experience, Customer Retention, Customer Satisfaction, VoIP
Education
University of Alabama at Birmingham 2004 — 2006
Bachelor of Science, Finance
East Mississippi Community College 2001 — 2003
Associate of Arts, Pre Med
TriZetto Corporation April 2014 - Present
Allianz Global Corporate & Specialty May 2010 - April 2014
Fireman's Fund Insurance Co. 2006 - May 2010
Charter Communications 2005 - 2006
Citigroup 2003 - 2005
GMAC Insurance Co 2001 - 2003
Fireman's Fund Direct Insurance Co 1996 - 2001
Providian Direct Insurance Co 1994 - 1996
Skills
Vendor Management, Process Improvement, Operations Management, Six Sigma, Business Process, Strategy, Performance Management, Analytics, Management, Leadership, BPO, Outsourcing, Start-ups, Quality Assurance, Strategic Planning, Direct Marketing, Quality Management, Continuous Improvement, SDLC, Forecasting, Mergers & Acquisitions, Business Process..., Re-engineering, Black Belt, Green Belt, Change Management, Program Management, Onshore, Lean Manufacturing, Kaizen, Business Strategy, Business Analysis, Data Analysis, Testing, Segmentation, PMP, PMO, Insurance, Operational Excellence, Offshore Drilling, Process Engineering, Cross-functional Team..., Business Transformation, Offshoring, Call Center, Process Simulation, Project Portfolio..., Workforce Management, Process Development, Enterprise Software
Education
Webster University 1993 — 1995
MBA, International Business
Eastern Illinois University 1988 — 1992
Washington University in St. Louis
Computershare US May 2015 - Present
Charter Communications June 2014 - May 2015
BJ's Restaurants, Inc. September 2013 - January 2015
Carewise Health October 2013 - February 2014
Macy's February 2012 - June 2013
Trilogy Health Services, LLC January 2013 - May 2013
Skills
Customer Service, Sales, Advertising, Teamwork, Project Planning, Event Planning, Facebook, Social Media, Social Networking, Microsoft Office, PowerPoint, Time Management, Event Management, Public Speaking
Education
University of Louisville 2010 — 2013
Bachelor of Arts, Communications
Eastern Kentucky University 2009 — 2010
University of Louisville
Master’s Degree, Community Health
Liggett Vector Brands March 2012 - Present
Republic Services Inc April 2011 - January 2012
American Advertising Federation-Chattanooga Chapter 2009 - 2010
Comcast Cable October 2006 - December 2009
Commonwealth Brands May 2004 - September 2006
Charter Communications October 2003 - December 2003
Charter Communications May 2000 - March 2003
Skills
Promotions, Event Planning, Marketing Communications, Customer Service, Event Management, Sales Support, Sales Management, Inside Sales, Outside Sales, Advertising, Public Relations, Marketing, Sales Operations, Media Relations, B2B, Sales, Internal Communications, New Business Development, Business Development, Cold Calling, Customer Satisfaction, Management, Budgets, Contract Negotiation, Retail, Account Management, Trade Shows, Time Management
Education
East Tennessee State University
BA, Mass Communications-Advertising, Marketing
Belvidere Community Unit School District #100 January 2013 - Present
Consolidated Communications 2009 - 2012
Charter Communications April 2007 - May 2009
American TV October 2004 - October 2006
Honeywell May 2002 - October 2004
ManpowerGroup 2002 - 2003
Menards 1998 - 2001
Skills
Teaching, Teaching Adults, Lesson Planning, Critical Thinking, Technical Support, Scientific Writing, Customer Service, Sales, Communication Skills, Project Management, Project Coordination, Delegation, Team Leadership, Technical Leadership, Troubleshooting, Training
Education
Eastern Illinois University 2009 — 2012
Bachelor of Science (B.S.), Secondary Education and Teaching
Highland Community College 1999 — 2002
Associate of Science (A.S.), General Studies
Red Mountain High School
Advanced Call Center Technologies December 2005 - Present
Charter Communications July 2003 - December 2005
Advanced Call Center Technologies August 2001 - July 2003
Citigroup October 1995 - July 2001
Skills
Workforce Management, Operations Management, Credit Cards, Process Improvement, Call Center, Third Party Collections, BPO, Customer Satisfaction, Management, Sales, Outsourcing, Customer Experience, Vendor Management, Customer Retention, Customer Service, Leadership, Team Building, Team Leadership, Training, Performance Management, Coaching, Risk Management, Team Management, Executive Management, Credit, Financial Services, Collections, Employee Relations, Change Management, Account Management, Hiring, Recruiting, Call Center Development, Troubleshooting, Employee Training, Telemarketing, Contact Centers, Analysis, Outlook, Negotiation, Interviews, Microsoft Excel, Human Resources, Start-ups, Relationship Management, Sales Management, Call Centers, CRM, Strategic Planning, Business Process...
Education
East Tennessee State University 1998 — 2001
Business
Northeast State Community College 1995 — 1997
Associate Degree, Business Management
Daniel Boone High School 1992 — 1995
High School Diploma, College Bound field of study
Coca-Cola Bottling Co. Consolidated April 2015 - Present
Charter Communications September 2013 - Present
PharMerica May 2012 - August 2013
CompuCom November 2011 - May 2012
CompuCom May 2011 - November 2011
Bellamy Student Apartments June 2010 - May 2011
Miss Universe Organization November 2009 - November 2010
Skills
Customer Service, Marketing, Recruiting, Interviewing Skills, Phone Screening, Job Fairs, Job Postings, Screening Resumes, Employee Relations, Interviews, Human Resources, Applicant Tracking..., Screening, Background Checks, New Hire Orientations, Sourcing, Taleo, Hiring, Building Relationships
Education
Eastern Kentucky University 2008 — 2011
Bachelor of Arts (BA), Communication Studies
Charter Communications November 2009 - Present
Level 3 Communications July 2004 - November 2009
Skills
Product Management, Financial Modeling, Business Strategy, Forecasting, Analysis, Budgeting, Valuation, Competitive Analysis, Product Development, Strategy Development, Product Strategy, Strategy, CRM, Mergers & Acquisitions, Business Planning, Management, Telecommunications, Strategic Partnerships
Education
Duke University 2003 — 2004
Masters
Iowa State University 1999 — 2003
B.S.
Iowa State University - College of Business
Charter Communications June 2013 - Present
Cablevision March 2013 - July 2013
Suddenlink Communications January 2009 - March 2013
Sprint Nextel January 2005 - January 2006
Sprint Nextel January 2001 - June 2001
Skills
Routers, Juniper, Cisco Technologies, LAN-WAN, Wireless Networking, Telephony, Wireless, Telecommunications, BGP, OSPF, Troubleshooting, Switches, Routing, MPLS, EIGRP, Networking, Network Engineering, Network Design, DOCSIS, Fiber Optics, ONS, Huawei M2000, Ruckus, Linux System..., Unix, Carrier Ethernet, Broadband, Cable Modems, WiFi, Computer Network..., Routing Protocols, IP, Ethernet
Education
East Carolina University 1999 — 2005
Bachelor's degree, Computer Science
SCL Physicians July 2015 - Present
Charter Communications February 2015 - June 2015
Physician Health Partners September 2010 - February 2015
Physician Health Partners September 2010 - September 2011
Business Controls, Inc. April 2010 - September 2010
Sun Microsystems March 2008 - May 2009
Sun Microsystems 2009 - 2009
TEKsystems June 2005 - March 2008
Woodfield Planning 2002 - 2005
Skills
Healthcare, Healthcare Information..., Process Improvement, Customer Service, EMR, Visio, Project Management, Team Building, EHR, Access, Outlook, SharePoint, Data Analysis, Strategic Planning, HIPAA, Coaching, Change Management, Consulting, Cross-functional Team..., PeopleSoft, Troubleshooting, Time Management, Medicare, Human Resources, PowerPoint, Microsoft Office, Microsoft Excel, Employee Relations, Office Management, Supervisory Skills, Quality Improvement, Practice Management
Education
Eastern Illinois University 1997 — 2001
Bachelors, Communications / Minor: Business Administration
Charter Communications January 2012 - September 2014
Windstream Communications December 2001 - December 2011
McLeod USA December 2000 - December 2001
Brooks Fiber Properties May 1995 - October 1999
Skills
Sales Process, Security, Enterprise Architecture, System Administration, Co-location, Sales Operations, Hosted Services, Long Distance, Account Management, SIP Trunking, Selling, Telephony, New Business Development, Wireless, VPN, Managed Services, WAN, Unified Communications, Ethernet, Sales, Telecommunications
Education
Drake University
BS, Political Science
Parkway Central High School
Charter Communications July 2013 - Present
Cablevision Systems Corp. September 2008 - June 2013
Federal Communications Commission November 2005 - September 2008
Federal Communications Commission March 2005 - November 2005
Federal Communications Commission September 2001 - March 2005
Wiley Rein LLP September 1998 - August 2001
Education
Harvard Law School 1995 — 1998
JD
Duke University 1990 — 1994
BA
Novick Consulting LLC November 2001 - Present
The Leading Path January 2013 - July 2013
WildBlue Communications September 2000 - November 2001
Charter Communications September 1999 - September 2000
Cap Gemini August 1997 - September 1999
Skills
Business Analysis, Program Management, Integration, Vendor Management, Process Improvement, Project Management, Telecommunications, SDLC, Project Portfolio..., SaaS, Product Management, IT Strategy, Software Project..., Enterprise Architecture, Cross-functional Team..., Business Intelligence, Continuous Improvement, Dedication to..., Scrum, Agile Methodologies, Agile Project Management, Problem Solving, Strategic Thinking, Critical Thinking, UML, Kaizen, PDCA, A3 Thinking, Business Process..., Change Management, Business Process Design, PMO, Organizational..., Management Consulting, Solution Architecture, Software Development, Software Documentation, Business Requirements, Strategy, Business Process, Requirements Analysis, Business Process..., Business Transformation, Business Process..., Testing, Consulting, Professional Services, Requirements Gathering, Executive Management
Education
Gonzaga University 1991 — 1995
J.D. (Law)
Thunderbird School of Global Management 1986 — 1987
Masters, International Management
Drake University 1982 — 1986
BA, Journalism
Drake University 1982 — 1986
BA, English
Time Warner Cable Business Class 2011 - Present
Newwave Communications 2006 - 2011
Charter Communications 2002 - 2005
Skills
Management, Sales, Training, Leadership, New Business Development, Sales Operations, Fiber Optics, Telecommunications, Wireless, Sales Management, Direct Sales, Broadband, VoIP, Call Centers, Customer Retention, SIP Trunking, Data Security, B2B
Education
Eastern Kentucky University 1997 — 2001
Bachelor of Business Administration (B.B.A.)
ATB Technologies September 2012 - Present
goBRANDgo! December 2011 - September 2012
Blockbuster June 2010 - April 2012
Charter Communications August 2010 - August 2011
Enterprise Rent-A-Car February 2009 - April 2010
Skills
Adobe Creative Suite, Web Development, Marketing Strategy, Photoshop, Web Design, Graphic Design, InDesign, Microsoft Office, Customer Service, Dreamweaver, Mac
Education
Drury University 2003 — 2008
BA, Design Arts
Drury University
Bachelor of Arts (B.A.), Graphic Design
TeleTech March 2012 - Present
Connextions May 2009 - March 2012
Charter Communications April 2005 - May 2009
Convergys Corporation December 1996 - April 2005
SPS Payment Systems 1989 - 1996
Skills
Operations Management, Outsourcing, Management, Call Center, Vendor Management, CRM, BPO, Business Intelligence, Process Improvement, Public Speaking, Customer Experience, Leadership, Customer Service, Account Management, Business Development, Business Process..., Business Strategy, Call Centers, Change Management, Contact Centers, Cross-functional Team..., Customer Retention, Customer Satisfaction, Executive Management, Performance Management, Product Management, Program Management, Recruiting, Sales Management, Sales Operations, Start-ups, Strategic Partnerships, Strategic Planning, Strategy, Team Building, Team Leadership, Telecommunications, Training, Workforce Management, Leadership Development, P&L Management
Education
Center for Creative Leadership 2008 — 2008
Graduate
University of Phoenix 1995 — 1997
MBA
East Tennessee State University 1987 — 1991
BBA
Data Foundry October 2012 - Present
Integratechs, Inc January 2011 - October 2012
Heartland Payment Systems June 2006 - January 2011
Charter Communications March 2002 - December 2005
Computer Education Institute September 2001 - March 2002
Skills
Switches, Cisco Technologies, VPN, Network Administration, Data Center, Servers, TCP/IP, Routers, Active Directory, Networking, VMware, CCNA, Disaster Recovery, DNS, Network Security, Wheelies, Supermoto, Crashing Supermoto
Education
Computer Education Institute
East Tennessee State University
Pepsi of Greenville May 2015 - Present
ShopperLocal November 2014 - April 2015
Tiger Enterprises & Trading, Inc. July 2014 - August 2014
Tiger Enterprises & Trading, Inc. November 2011 - July 2014
Charter Communications August 2009 - August 2011
Circuit City November 2008 - March 2009
Circut City July 2005 - November 2008
Skills
Purchasing, Energetic team player, Sales Management, Dependable Team Player, Customer Service, B2B, Sales Operations, Adaptable to Changes, Work Very Well with..., Aircraft, Aerospace, Purchasing Negotiation, Budgets, Helicopters, Commercial Sales, Foreign Military Sales, Contract Negotiation, helicoper sales, Aviation, Airlines, New Business Development, Business Development, Sales, Military, Logistics, Commercial Aviation, Networking, Aircraft Maintenance, Contract Management, Team Building, Pricing, Negotiation, Operations Management, CRM, Flights, Forecasting, Account Management
Education
ECPI University 2013 — 2015
Currently studying for Bachelors in Healthcare Admin, Healthcare Adminstration
Charter Communications December 2012 - Present
Lamale Properties May 2008 - Present
Dr. Ray Mohseni, ETSU January 2008 - May 2008
Anticancer Drugs August 2007 - May 2008
ETSU January 2006 - May 2008
ETSU Athletic Department January 2006 - May 2008
Lamale Properties January 2001 - January 2008
Dr July 2006 - August 2006
Dr. Kady, ETSU January 2006 - May 2006
Dr. David Young, ETSU January 2006 - May 2006
Skills
Organic Chemistry, Science, HPLC, Biochemistry
Education
Society 2008 — 2013
Bachelor of Science, Chemistry; American Chemical; Chemistry Degree
East Tennessee State University (ETSU) 2003 — 2008
Bachelor of Science (B.S.), ACS Chemistry
East Tennessee State University 2002 — 2008
B.S., ACS Chemistry Degree
Spectrum Reach July 2014 - Present
Charter Media August 2002 - July 2014
Charter Communications August 2001 - August 2002
WCYB/WEMT/CW4 January 2000 - August 2001
WKPT-TV, WAPK-TV July 1995 - January 2000
Massengill Marketing & Advertising 1990 - 1995
Visual Information Services 1989 - 1990
KBAK-TV 1986 - 1988
WKPT-TV 1984 - 1986
WJHL-TV 1984 - 1984
Skills
Sales, B2B, Marketing, Business Development, Advertising, Team Management, Marketing Strategy, Customer Service, Direct Sales, Product Management, Management, Retail, Strategy, Trade Shows, Online Advertising, Public Relations, New Business Development, Training, Leadership, Budgets, Negotiation, Social Media Marketing, Online Marketing, Account Management, Customer Satisfaction
Education
East Tennessee State University 1982 — 1984
BS, Mass Communications
Liberty University 1980 — 1982
Microsoft June 2015 - Present
Brady Corporation September 2014 - Present
Charter Communications March 2013 - 2014
Office Depot May 2008 - September 2012
SureSource April 2006 - February 2008
Office Depot November 2004 - March 2006
Micro Warehouse March 1992 - November 2003
Skills
Product Management, Advertising, Partner Management, Procurement, E-commerce, Multi-channel Marketing, Product Marketing, Account Management, B2B, Online Advertising, New Business Development, Marketing Strategy, Direct Marketing, Microsoft Excel, Management, Strategy, Email Marketing, Digital Marketing, Strategic Partnerships, Online Marketing, Business Development, Marketing, Product Development, Sales, Negotiation, Leadership, Strategic Planning, Merchandising, Lead Generation, Competitive Analysis, Affiliate Marketing, Sales Operations, Marketing Management
Education
Eastern Connecticut State University
Bachelor's Degree
Rodger Ludlow High School
New York Life, Studio 51 November 2014 - Present
Winvian June 2012 - Present
TV 22 (Student News) January 2012 - May 2014
Charter Communications September 2013 - December 2013
Documentary Production (COM 435) August 2013 - December 2013
Dramatic Video Production (COM 380) August 2012 - December 2012
Skills
Final Cut Pro, Television News..., Lighting, Camera Operating, Microphones, Microsoft Office, Non-linear Editing, Avid, Adobe Audition, Video Editing, Video Production, DSLR, HD Video, Television Studio..., Documentary Production, Field Production, Sony Vegas, Motion Graphics, Compressor, Adobe Creative Suite, Photoshop, Audio Editing, Location Scouting, Film Production, Video Switcher, Audio Board, Studio Recording, Field Recording, Digital Recording, HD Camera Operation, Canon DSLR, Digital Photography, EFP, Avid Media Composer
Education
Eastern Connecticut State University 2010 — 2014
Bachelor of Science (BS), Mass Communication/Media Studies
Charter Communications April 2015 - Present
Charter Communications April 2013 - April 2015
Time Warner Cable May 2010 - July 2012
Spherion Technology November 2006 - May 2010
Verizon January 2002 - November 2004
Skills
Telecommunications, Process Improvement, Visio, Business Analysis, Disaster Recovery, Program Management, Project Management, Customer Satisfaction, Troubleshooting, Networking, Vendor Management, Change Management, Team Leadership, Risk Management, Operations Management, Project Planning, Budgets, VoIP, Production Managment, Product Lifecycle..., Customer Surveys, Customer Service, Broadband Networks, Cable Broadband, Video Communication, Video Conferencing, Call Center, Call Management, Token Ring, Ethernet, Gigabit Ethernet, Metro Ethernet, 10G Ethernet, Alarm Systems, Quality Auditing, Quality Assurance, Quality Management, Quality Operations, Thunderbird, T1, T3, oc 12, 0c 192, DS3, Nortel Meridian, IP, Forecasting, Call Centers, Leadership, Management
Education
LeTourneau University 1999 — 2001
Bachelor of Science (B.S.), Business/Managerial Economics
Eastfield College 1991 — 1992
Associate of Science (AS), System, Networking, and LAN/WAN Management/Manager
Charter Communications November 2014 - Present
Time Warner Cable August 2014 - November 2014
Charter Communications April 2011 - August 2014
Quality Vision International April 2010 - February 2011
Skills
User Acceptance Testing, Business Analysis, Requirements Gathering, Quality Center, Requirements Analysis, Software Quality..., Unix, Software Project..., Functional Testing, Visio, HP Quality Center, Team Leadership, Teamwork, Cross-functional Team..., Bugzilla, QTP, Documentation, Set Top Box, VOD, SoapUI, Video testing, Web Services API, DAC, DNCS, DVR, Mocha, Quality Ce, Performance Testing, System Testing, Regression Testing, EBIFF, IPTV, Smoke Testing, Back Office, Full SDLC
Education
Dowling College
MBA, Finance
ST. Xaviers loyola
University of Mumbai
Private Company March 2007 - Present
Charter Communications 2006 - 2006
Kaba Mas September 2002 - December 2004
Skills
Sales Management, Outlook, Marketing, Account Management, PowerPoint, New Business Development, Direct Sales, Cold Calling, Strategic Planning, Microsoft Excel, Computer Hardware, Customer Service, Microsoft Word, Marketing Strategy, Sales, Process Improvement, Customer Satisfaction, Inventory Management, Sales Operations, Negotiation, Salesforce.com, Team Leadership, Project Management, Team Building, Contract Negotiation, Microsoft Office
Education
Eastern Kentucky University 2008 — 2012
Psychology & Criminal Justice
Nexius 2014 - Present
Comcast 2011 - 2014
Comcast 2009 - 2011
Charter Communications 2007 - 2009
Charter Communications 2006 - 2007
Charter Communications 2001 - 2006
Ntelos 1999 - 2001
Skills
Sales Management, Cross-functional Team..., Marketing Strategy, Leadership, Telecommunications, Income Statement, Customer Service, Start-ups, Team Leadership, Management, Process Improvement, Program Management, Networking, Customer Satisfaction, Strategy, Sales, Training, Forecasting, Broadband, Strategic Planning, B2B, Operations Management, Selling, P&L Management, Marketing, Budgets, New Business Development, Business Strategy, Change Management, Team Management, Enterprise Software, Business Analysis, Analysis
Education
Comcast University
Fundamentals of Leadership – (one of .05% of company employees to participate in this program)
Eastern Kentucky University
Business Management
St. Joseph's College (IN)
Management, Marketing, Information Systems
Cisco July 2014 - Present
CompuCom March 2014 - May 2014
ezCandlesticks.com January 2008 - 2011
Piper Technologies October 2009 - December 2009
North Carolina State University April 2005 - August 2007
CompUSA November 2003 - May 2004
Holistic Computer Solutions, LLC January 2001 - January 2004
Charter Communications February 2000 - December 2001
BE&K July 1991 - February 2000
Skills
Computer Hardware, Networking, Linux, Windows, Windows Server, Computer Repair, Computer Graphics, Web Design, Databases, Electricians, Microsoft Office, Routers, Switches, Firewalls, Network Security, Programming, Access, Operating Systems, Software Installation, Visual Basic, Program Management, XML, PHP, TCP/IP, MySQL, Apache, Unix, SQL, VMware, Servers, Cisco IOS, Troubleshooting, Windows XP, Windows 7
Education
Wake Technical Community College 2012 — 2013
Certifications: CCNA, Open Source (RedHat), PC Hardware Troubleshooting, IT Support, IT Foundations
Wake Technical Community College 2012 — 2015
Associate of Arts and Sciences (AAS), Networking Technology, In Progress
Wake Technical Community College 2012 — 2014
Associate of Arts and Sciences (AAS), Computer Information Technology, In Progress
ECPI College of Technology 2003 — 2004
Comptia A+, Windows 2000 Support, Windows 2000 Networking
CompuCom May 2014 - Present
Charter Communications April 2013 - January 2014
Universal Protection Service February 2013 - April 2013
Multiband Corporation June 2012 - January 2013
Prince Telecom February 2012 - April 2012
SBM Management Services, LP December 2011 - February 2012
US Navy September 2004 - July 2011
Skills
Computer Hardware..., Computer Software..., Windows 7, Troubleshooting, Computer Hardware, Microsoft Office, Windows XP Pro, Auditing, Training, Report Writing, Data Analysis, Policy, Project Planning, Management, Financial Analysis, Microsoft Excel, Strategic Planning, Program Management, Software Documentation, Administration, Team Leadership, System Administration, Software Installation, Information Technology, Networking, Security, Leadership, Customer Service, Time Management, Vendor Management, Mobile Devices, SLA, Lexmark Printers, Dell PowerEdge Servers
Education
ECPI University 2015 — 2016
Associate's Degree, Computer and Information Sciences and Support Services
New Horizons Computer Learning Center RTP 2014 — 2015
A+, Network+, Security+, Microsoft and Cisco Certifications, Information Technology
Full Sail University 2013 — 2013
Bachelor of Arts (B.A.), Mobile Development
Charter Communications January 2015 - Present
Charter Communications February 2013 - January 2015
Energizer Holdings February 2011 - February 2013
Harte Hanks/Volt Technologies February 2010 - February 2011
Macy's Midwest November 2006 - February 2010
UMC Parkview/ITT Technical Institute work study February 2008 - October 2008
United States Air Force January 2000 - January 2008
Skills
Active Directory, Security, SharePoint, Troubleshooting, Windows 7, Hardware, Networking, Technical Support, Microsoft Office, Virtualization, Windows Server, Windows XP, Remote Desktop, Windows XP Pro, Windows Phone, Help Desk Support, VPN, Law Enforcement..., System Administration, Network Security, Data Mining, CALEA, Emergency Services, Project Management, Computer Hardware, DNS Management, Red Hat Linux, Solaris, DNS Server, Server Administration, Linux Server
Education
Drexel University 2012 — 2014
Master's Degree, Information Systems
ITT Technical Institute 2007 — 2011
Bachelor of Science (BS), Informational Systems Security
American National Property and Casualty August 2002 - Present
Charter Communications 2015 - 2015
Charter Communications 2015 - 2015
Skills
Software Quality..., Quality Assurance, Testing, TFS, Test Planning, Test Management, Agile Methodologies, SDLC, Software Project..., Microsoft SQL Server, SQL, SharePoint, Software Documentation
Education
Drury University 2012 — 2014
Bachelor of Science (BS), Organizational Communication and Development
Springfield College 2000 — 2003
CIS, Computer
Crowne Plaza Hotel Downtown St. Louis/ Inner Circle Hotels February 2014 - Present
Charter Communications July 2013 - September 2013
StoneCreek Staffing 2008 - 2013
Sheraton Clayton Plaza Hotel June 1998 - November 2002
Borg Warner Protective Services April 1996 - June 1998
Skills
Technical Recruiting, Hiring, Resume Writing, Screening, Interviewing, Background Checks, Benefits, Employee Relations, Full-cycle Recruiting, Recruiting, Employee Benefits, Interviews, Training, Human Resources, Internet Recruiting, New Hire Orientations, Staffing Services, Applicant Tracking..., Staff Augmentation, Benefits Negotiation, Temporary Placement, Screening Resumes, Taleo, Management, Onboarding, Talent Acquisition
Education
Drexel University 1990 — 1994
B.S., Business
Pennsauken High School
County of San Bernardino November 2010 - Present
Charter Communications May 2007 - June 2009
Platinumcom March 2004 - March 2007
Seabulk Offshore August 2002 - February 2004
GC Research October 2001 - July 2002
Volt Information Sciences March 1998 - October 2001
U.S.Navy March 1978 - November 1980
Skills
Cisco Routers/Firewalls, Siemens HiPath 3000, Network Design, MS Office Suite, HP Proliant, 3Com, Remedy, VPN, VLAN, Network Engineering
Education
San Bernardino Valley College 2009 — 2013
Drury University 1990 — 1992
Physics & Computer Science
Cleveland Intuit of Electronics
Southwestern Missouri State University
Apex Enterprises June 2013 - Present
Guthy-Renker April 2012 - July 2013
Sprint October 2004 - April 2012
Charter Communications March 2002 - October 2004
Comcast Cable March 1997 - March 2002
Duke Energy Corporation 1983 - 1997
Skills
Workforce Management, Call Center, Call Centers, Customer Retention, Vendor Management, Strategy, CRM, Customer Satisfaction, Telemarketing, Process Improvement, Start-ups, Management, BPO, Performance Management, Enterprise Software, Leadership, Customer Service, Operations Management, Training, Contact Centers, Outsourcing, Call Center Development, New Business Development, Customer Experience, Quality Assurance, Solution Selling, Contract Negotiation, Telecommunications
Education
Pfeiffer University 1976 — 1980
1980, Philosophy
Duke University
Sprint March 2012 - October 2014
Heartland Payment Systems January 2005 - June 2011
Charter Communications October 2004 - August 2005
CINGULAR WIRELESS September 2003 - October 2004
Charter Communications January 2001 - August 2003
Citi January 1997 - January 2001
McDonald's Inc January 1987 - January 1996
Skills
Troubleshooting, Windows, Network Administration, Computer Hardware, Active Directory, Software Documentation, Technical Support, Networking, Software Installation, Servers, Windows Server, Customer Service, VMware, Process Improvement, VPN, Hardware, Vendor Management, Customer Satisfaction, Disaster Recovery, Team Leadership
Education
EAST TENNESSEE STATE UNIVERSITY - Johnson 2012 — 2012
East Tennessee State University 1987 — 1996
Education, Computers
Charter Communications February 2014 - February 2014
Clark Couny PUD April 2011 - February 2013
Seattle City Light February 2001 - February 2011
Hafslund December 1999 - August 2000
Avista Energy 1998 - 1999
Avista Corporation July 1993 - August 1994
Skills
Risk Management, Reconciliation, Technical Liaison, Commodity Markets, Account Reconciliation, Financial Risk, Natural Gas, Management, Energy, Electric Power, Business Analysis, Hedging, Energy Markets, Forecasting, Program Management, Power Generation, Commodity, Contract Management, Trading, Electricity Markets, Commodity Risk..., Credit, Renewable Energy, Smart Grid, Financial Analysis, Energy Industry, Energy Policy, Analysis, Energy Management, Derivatives, Options, Policy, Risk Assessment, NERC, Sustainable Energy, Auditing, Contract Negotiation, Financial Modeling, Energy Efficiency, Credit Risk, Gas, Valuation, Process Improvement, Power Plants, Project Finance, Demand Response, Portfolio Management, Strategy
Education
Eastern Washington University 1998 — 1999
Master of Business Administration (M.B.A.), Business Administration and Management, General
Gonzaga University - School of Business Administration 1991 — 1994
Bachelor of Business Administration, Business Management & International Business, 3.94
Spokane Community College 1987 — 1991
Associates Degree, Liberal Arts
Advanced Business Solutions Louisville IT Support & Services February 2014 - Present
Charter Communications October 2013 - February 2014
Multiband January 2013 - October 2013
Veterinary Data Services, Inc. April 2012 - September 2012
Member Minded October 2009 - May 2010
Greater Louisville Inc. 2009 - 2010
AT&T December 2008 - September 2009
Citicards 2006 - 2008
Skills
Networking, Building Relationships, Microsoft Office, Troubleshooting, Project Management, Telecommunications, Hardware, Analysis, Security, Management, Call Center, Leadership, Call Centers
Education
University of Phoenix 2009 — 2011
Masters, Business Administration, 3.5
Eastern Kentucky University 2001 — 2006
Bachelor of Science, Assets Protection and Security
Charter Communications January 2015 - Present
Cablevision January 1994 - January 2015
Skills
Process Improvement, Management, Business Analysis, Project Planning, Advanced excel modeling, Data analysis, Essbase, Business Strategy, Competitive Analysis, Forecasting and Planning, Databases, Long Range Planning, Strategic Planning, Financial Planning
Education
Dowling College 1991 — 1994
Bachelor's Degree, Accounting
Law Office of Howard F. Murphy October 2010 - Present
Feldstein Grinberg Lang & McKee, P.C. May 2014 - December 2014
Rice Energy May 2012 - April 2013
MWGary & Associates November 2011 - May 2012
Law Office of Howard F. Murphy November 2008 - October 2010
Westmoreland County Public Defender May 2007 - August 2007
Winbeam Incorporated February 2004 - December 2005
Commercial Bank of Pennsylvania August 2003 - February 2004
Charter Communications February 2001 - May 2002
Skills
Legal Research, Civil Litigation, Litigation Support, Mediation, Property Law, Courts, Litigation, Corporate Law, Criminal Law, Family Law, Commercial Litigation, Bankruptcy, Personal Injury, Legal Assistance, Lexis, Legal Issues, Intellectual Property, Product Liability, Medical Malpractice, Employment Law, Contract Law, Estate Planning, Appeals, Arbitration, Pleadings, Trials, Torts, Class Actions, Immigration Law, Administrative Law, Dispute Resolution, LexisNexis
Education
Duquesne University School of Law 2006 — 2010
Juris Doctor
Westmoreland County Community College
Associate Degree in Applied Science, Computer Networking
Mt. Pleasant
NBCUniversal, Inc. November 2014 - Present
FOX Connecticut January 2014 - November 2014
NKZ Productions March 2014 - March 2014
American Apparel April 2013 - February 2014
Showtime Networks November 2012 - November 2012
Production One September 2012 - November 2012
Butterlamp Production July 2012 - July 2012
Institute for Sustainable Energy May 2011 - March 2012
Charter Communications September 2011 - December 2011
TV22, Student Operated News Network October 2010 - July 2011
Skills
Technical Director, Floor Directing, Jib Operator, Teleprompter, Camera Operating, Adobe Creative Suite, Final Cut Pro, Video Editing, Video Production, Avid, InDesign, Film Production, Illustrator, Microsoft Office, Film, Broadcast, Television, Advertising, DVD Studio Pro, Audio Post Production, Photoshop, Editing, Camera, Sound, Creative Direction, Photography, Short Films, Grip, Gaffer, Community Service, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Studio Lighting, Typography, Camera Operation
Education
Eastern Connecticut State University 2008 — 2012
Bachelor of Science (BS), Communication, Media Studies, Digital Design, Alumni
Eastern Connecticut State University 2008 — 2012
Bachelor of Science (BS), Mass Communication/Media Studies
Charter Communications March 2015 - Present
LOYALTOYOTA February 2010 - Present
brijd Social Media Solutions October 2010 - January 2014
MarketStar January 2013 - December 2013
Hargray Communications April 2012 - January 2013
Carolinas Region Honda S2000 Club April 2001 - September 2011
T-Mobile July 2008 - October 2010
SunCom Wireless February 2007 - July 2008
SunCom Wireless May 2001 - February 2007
AirGate PCS April 2000 - May 2001
Skills
Training, Staff Development, Wireless, Telecommunications, Direct Sales, Sales Operations, B2B, Sales Management, Sales Process, Account Management, Customer Retention, Customer Experience, Mobile Devices, VoIP, New Business Development, Cross-functional Team..., Social Media Marketing, Team Building, Call Center, Sales, Retail, Call Centers, Merchandising, Coaching, Team Leadership, Social Networking, Project Management, Management, Customer Satisfaction, Marketing, Networking, Budgets, Social Media, Selling, Event Planning, Brand Development, CRM, Salesforce.com, Product Marketing, Leadership, Lead Generation, Customer Service, Email Marketing, Strategy, Marketing Strategy, Business Development, Cold Calling, Sales Presentations, Online Advertising, Solution Selling
Education
East Carolina University 1998 — 1999
Craven Community College 1996 — 1998
Business
HomeServe USA May 2015 - Present
Vyve Broadband October 2014 - May 2015
Charter Communications November 2013 - October 2014
Affinion Group August 2011 - November 2013
Affinion Group January 2011 - July 2011
Affinion Group August 2009 - December 2010
Skills
Direct Marketing, Direct Mail, Email Marketing, Integrated Marketing, Digital Marketing, Marketing Communications, Multi-channel Marketing, Online Marketing, Customer Acquisition, Online Advertising, Customer Retention, Lead Generation, Analytics, Customer Engagement, Mobile Marketing, SEM, Web Marketing
Education
Southern Connecticut State University 2009 — 2013
MBA, Marketing
Eastern Connecticut State University 2005 — 2009
Bachelor of Science (B.S.), Marketing
Charter Communications March 2014 - Present
Nielsen December 2004 - November 2013
Welcome Vision Tourism Productions March 1992 - December 2002
Kentucky Travel Guide October 1987 - March 1992
Skills
Market Research, Marketing Research, Data Analysis, Account Management, Marketing, Leadership, Team Leadership, Project Management, Microsoft Office, Customer Satisfaction, Research, Marketing Strategy, Customer Service, Analysis, Analytics, Advertising, Coaching, Call Centers, Business Process..., Team Building, Key Performance..., Quality Control, broadcasting, Tourism, Advertising Sales, Broadcast Television, Executive Producing, Women Owned Business, Primary Research, Competitive Analysis
Education
Eastern Kentucky University 1981 — 1985
Bachelor of Arts (B.A.), Radio and Television Broadcasting
Elizabethtown Senior high School 1978 — 1981
U.S. Default Management February 2013 - Present
Orlans Moran August 2011 - February 2013
LPS Agency Sales & Posting February 2010 - August 2011
MiRealSource September 2008 - February 2010
Blockbuster January 2007 - June 2007
Charter Communications June 2005 - November 2006
Skills
Customer Service, Inventory Management, Computer Hardware, Outlook, Troubleshooting, Computer Software..., Foreclosures, Bankruptcy, Titles, Leadership, Sales, Time Management, Administrative..., Team Leadership, Social Networking, PowerPoint, Microsoft Office, Team Building, Social Media, Legal Research, Public Relations, Teamwork, Data Analysis, Notary Public, Technical Support, Databases, File Management, Data Entry, Call Centers, Telephone Skills, Public Speaking, Editing, Research, Document Review, Case Management, Microsoft Word, Referrals
Education
Oakland University 2014 — 2016
Communications
Wayne State University 2010 — 2014
Communication Studies
Eastern Michigan University 1999 — 2005
History
The Antonovich Family July 2015 - Present
Charter Communications November 2001 - Present
ATT Broadband 1999 - 2000
TCI & AT&T Broadband 1997 - 1999
Cox Communications 1979 - 1996
Skills
Team Building, Operations Management, Mergers, Leadership, Change Management, Strategic Leadership, Systems Management, Technical Operations, Broadband, Telecommunications, VoIP, Call Center, Fiber Optics, Cross-functional Team..., Strategic Partnerships, Strategic Planning, Call Centers, Customer Experience, Mergers & Acquisitions, Cable Television, Contract Negotiation, Sales, Vendor Management, Strategy, VOD, Optical Fiber, Customer Retention, Telephony, Product Management, DOCSIS, Managed Services, Management, Customer Satisfaction
Education
Eastern Washington University 1992 — 1995
Bachelor of Science, General Studies/Operations Mgt
Charter Communications October 2005 - Present
Skills
Cisco Technologies, VoIP, Telecommunications, Cisco IOS, Vendor Management, Optical Fiber, Windows, Call Centers, Ethernet, Troubleshooting, Customer Experience, Help Desk Support, Active Directory, IP, System Administration, TCP/IP, Switches
Education
Eastern Kentucky University 1999 — 2004
Computer Electronic Networking
Charter Communications January 2013 - Present
MBI Inc. March 2010 - June 2011
New England Direct January 2005 - March 2010
Moore Medical January 2003 - May 2004
GBB Consulting July 2001 - December 2002
Directmedia.com October 2000 - June 2001
Micro Warehouse July 1992 - May 2000
Skills
Direct Marketing, E-commerce, Digital Marketing, Catalogs, P&L Management, Email Marketing, Marketing Strategy, Marketing Operations, Customer Analytics, Customer Acquisition, Database Marketing, Creative Direction, Sales Operations, Entrepreneurship, Web Analytics
Education
Dickinson College
B.A., English
The Journal Record July 2015 - Present
The Journal Record March 2015 - July 2015
GateHouse Media March 2013 - March 2015
Digital First Media July 2011 - February 2013
The Norman Transcript March 2009 - July 2011
Southern Winds Film Festival January 2005 - September 2009
GateHouse Media 2007 - 2009
Hobby Lobby May 2005 - March 2007
Charter Communications January 2003 - January 2005
Skills
Online Advertising, Blogging, Final Cut Pro, Photography, Adobe Creative Suite, Online Publishing, Dreamweaver, Flash, CSS, HTML, Audio Engineering, Digital Cameras, Event Videography, Digital Media, Advertising, SEO, Documentaries, Video Production, Email Marketing, Publishing, Digital Marketing, Social Media, Online Marketing, Journalism, Editing, Multimedia, New Media, Advertising Sales, Digital Strategy, Video Editing, Facebook, Newspaper, Video, Social Media Marketing, Copywriting, Media Relations, AP Style, Content Management, Press Releases, Copy Editing, Social Networking, Public Relations, Marketing Communications, Marketing Strategy, Marketing, Media Planning, Magazines, Content Strategy, Newspapers
Education
East Central University 1999 — 2001
B.S, Mass Communications
Charter Communications November 2014 - Present
Tangoe January 2012 - November 2014
Tangoe August 2011 - January 2012
Chuck's Steak House Margarita Grill May 2007 - October 2010
Skills
Business Analysis, Mobile Device Management, Process Improvement, Customer Service, Managed Services, Management, Telecommunications, Vendor Management
Education
Eastern Connecticut State University 2005 — 2010
Sociology, Sociology of Labor, Social Interaction, Television and Audio Production
Eastern Connecticut State University
Enstars March 2014 - Present
Enstars May 2013 - Present
Campus Lantern September 2012 - May 2013
Big Y Foods June 2010 - October 2012
Charter Communications July 2012 - August 2012
Skills
Creative Writing, Screenplays, English, Communication, Video Production, Video Editing, Teamwork, Customer Service, Short Films, Journalism, Newspaper Design, Newspaper, Television Producing, Microsoft Word, PowerPoint, Newspapers, Blogging, Social Media, Social Networking, Copy Editing, InDesign, Editing
Education
Eastern Connecticut State University 2009 — 2013
Bachelor of Science (B.S.), Communication
Tolland High School 2005 — 2009
Georgia Automobile Dealers Association January 2012 - Present
The MENTOR Network November 2007 - September 2011
Charter Media June 2006 - December 2006
Jeff-Co. Community College Library September 2005 - May 2006
Charter Communications October 2004 - July 2005
Skills
Medical Billing, Accounts Receivable, Invoice Processing, Invoicing
Education
East Tennessee State University 2003 — 2005
M.Ed., Library Science
East Tennessee State University 1997 — 2003
B.B.A., Accounting
American Consolidated Media May 2012 - September 2013
GateHouse Media September 2011 - May 2012
Suburban News Publications March 2011 - August 2011
Charter Communications December 2010 - March 2011
Gannett Newspapers January 2010 - November 2010
Freedom Communications January 2008 - January 2010
Advance Internet October 2004 - January 2008
Freedom Communications February 2003 - October 2004
Trader Publishing January 2000 - February 2003
Enterprise Rent-A-Car September 1992 - November 1999
Skills
Salesforce.com, Internet, Executive Coaching, Advertising, Online Advertising, Interactive Advertising, Executive Management, Sales Management, Newspaper, SEO, SEM, Sales Coach, P&L responsibility, Hiring/firing, Training & Development, Leadership Development, Training Skills, Strategy Development, Strategic Planning, Product Development, Sales Presentations, Pricing Strategy, Circulation, Digital Media, Digital Marketing, Local Search, Online Marketing, Email Marketing, Social Media, Google Adwords, Google Analytics, Marketing Strategy, Digital Strategy, Social Media Marketing, Lead Generation, Coaching, Facebook, Training, Sales, Publishing, Strategy, Newspapers, Advertising Sales, Marketing, Leadership, Mobile Advertising, Media Planning, Sales Process, Selling, Management
Education
Duquesne University 1987 — 1991
Bachelors, Political Science
West Branch High School 1981 — 1987
Diploma, Academic
Quinn Group February 2011 - September 2013
Western Dental Services July 2009 - February 2011
JBL Professional May 2007 - May 2009
Charter Communications% October 2003 - May 2007
Black & Decker 1999 - 2003
Alliance Entertainment 1993 - 1997
Wherehouse Entertainment 1987 - 1993
Skills
Succession Planning, Performance Management, Organizational..., Employee Training, Employee Relations, Talent Management, Deferred Compensation, Onboarding, HRIS, Talent Acquisition, Employee Engagement, Employee Benefits, Leadership, Strategy, Interviews, HR Policies, Recruiting, Human Resources, Management, Training, Applicant Tracking..., Performance Appraisal, Employee Handbooks, Employment Law, Leadership Development, Change Management, Personnel Management, Coaching, Benefits Administration, Process Improvement, Workforce Planning, Compensation & Benefit, Payroll, Job Descriptions, FMLA
Education
University of Phoenix 2000 — 2003
MBA, Business
Drake University 1984 — 1986
BA, Journalism
Frontier Communications October 2014 - Present
AT&T June 2012 - Present
FTS USA February 2012 - June 2012
Charter Communications May 2002 - January 2012
Skills
Cabling, Computer Hardware, Customer Satisfaction, Broadband, Customer Service, DOCSIS, Ethernet, Fiber Optics, Management, Troubleshooting, Telecommunications, VoIP, IP, Telephony, Routers, Routing, Sales, Software Installation, Technical Support, Wireless
Education
E.O. Smith High School
vocational agriculture
Eastern Connecticut State University
computer science and criminology
Charter Communications April 2014 - Present
Time Warner Cable August 2008 - April 2014
Time Warner Cable 2005 - 2008
Comcast Cable 2003 - 2005
PetSmart January 2000 - July 2003
Skills
CSG, NICE Call Recording, RTA, CentreVu, Kronos Timekeeping, Avaya, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Call Centers, Leadership, Customer Retention, Employee Training, Coaching, Call Center Development, Workforce Management, PeopleSoft, Hiring, Spanish, Sales Process, Sales Management, Broadband, Customer Experience, Sales, Customer Satisfaction, Customer Service, Telephony, Telecommunications, T1, Direct Sales, VoIP, Salesforce.com, Wireless, Managed Services, Sales Operations, Management, Vendor Management, Solution Selling, CRM, Avaya Technologies, Cross-cultural..., Cross Cultural...
Education
Texas Tech University
Bachelor of Arts (B.A.), University Studies - Communications, Human Development and Family Studies, History, 3.85
Eastfield College
Charter Communications January 2015 - Present
Comcast 2011 - June 2014
SeaChange International December 2007 - September 2010
Concurrent Computer Corporation June 2007 - December 2007
Concurrent Computer Corporation December 2006 - April 2007
Skills
Agile Methodologies, Set Top Box, C++, Java, C, Software Development, Linux, SQL, XML, VOD, UDP, Scrum, Software Engineering, Unix, TCP/IP, Databases
Education
Drexel University 2009 — 2012
M.S., Computer Science
Drexel University 2001 — 2006
B.S., Computer Science
Advantage Sales and Marketing, LLC June 2015 - Present
The Auto Club Group September 2014 - June 2015
Charter Communications August 2013 - August 2014
Farmers Insurance Group of Companies October 2011 - August 2013
Skills
Linux Desktop, Customer Retention, Android, PC building, VirtualBox, VMware, Call Centers, Python, Scratch, Customer Service, Training, Troubleshooting, Technical Support
Education
Southern New Hampshire University 2015 — 2018
Computer Systems Networking and Telecommunications
DeVry University 2014 — 2015
Computer Systems Networking and Telecommunications, 3.64 GPA
Charter Communications February 2015 - Present
Panera Bread November 2014 - February 2015
Actavis/Forest Pharmaceuticals March 2012 - October 2014
Forest Pharmaceuticals March 2007 - April 2012
Express Scripts 2005 - 2006
Prism Group September 2004 - November 2005
SBC June 2003 - September 2004
Sykes January 2001 - August 2002
Williams 1999 - 2000
Ameritech 1998 - 1999
Skills
PMP, Service Design, Vendor Management, ITIL, Business Analysis, SDLC, Visio, SharePoint, Disaster Recovery, Project Management, IT Service Management, Information Technology, IT Strategy, Process Improvement, Data Center, IT Management, MS Project, Program Management, Requirements Analysis, Requirements Gathering, BMC Remedy, Project Delivery, Incident Management, Leadership, PMO, Integration, Infrastructure, Change Management, Microsoft Project, Management, Project Portfolio...
Education
Maryville University of Saint Louis 2000 — 2003
MBA, Concentration in Management
Eastern Illinois University 1996 — 1998
B.S. in Business, Information Systems
Martha Layne Collins High School Marching Band July 2015 - Present
Charter Communications January 2015 - Present
Owens & Minor October 2014 - January 2015
Rue La La May 2014 - October 2014
The UPS Store September 2013 - April 2014
M&K Consulting June 2013 - August 2013
Walmart March 2013 - June 2013
Webasto October 2011 - January 2013
Amazon August 2011 - October 2011
ACS June 2011 - August 2011
Skills
Customer Service, Retail, Management, Microsoft Word, Cashiering, Retail Sales, Teamwork, Data Entry, Inventory Management, Technical Support, Social Media, Team Building
Education
Eastern Kentucky University 2008 — 2009
Music Teacher Education
Powell County High School 2004 — 2008
High school Diploma, High school diploma
The Coca-Cola Company June 2015 - Present
Panera Bread October 2014 - June 2015
AT&T April 2014 - September 2014
AT&T June 2011 - April 2014
Nerjyzed Entertainment September 2009 - May 2011
Charter Communications January 2008 - September 2009
Verizon Wireless July 2005 - January 2008
Programmer Resources INTL INC June 2004 - July 2005
Skills
Leadership, Management, Project Management, Mobile Devices, Team Leadership, ITIL Certified, Six Sigma, Agile Methodologies, Scrum, Mobile Communications, Mobile Technology, Dameware, VPN, VNC, Heat, PC Anywhere, POS, Retail Design, Social Media, Project Coordination, Cross-functional Team..., iOS, Android, Captivate, Agile & Waterfall..., Waterfall, PMBOK, Video Games, Game Development, Game Design, Cisco Routers, Cisco Technologies, Microsoft Dynamics, JIRA, Account Management
Education
Duke University
Certificate, Business Communications
Full Sail University 2002 — 2003
Associate's Degree, Game Design and Development
Lindenwood University 2001 — 2002
Master of Business Administration (M.B.A.), Business Administration and Management, General
Jackson State University 1996 — 2000
Bachelor's Degree, Computer Science
Fox Head, Inc. March 2015 - August 2015
Fox Head, Inc. October 2012 - March 2015
Oakley December 2011 - October 2012
La Jolla Group LLC June 2009 - December 2011
Word & Brown September 2007 - June 2009
Apple Inc. November 2007 - February 2009
Millennia Mortgage Corporation July 2005 - February 2007
Orange Coast College December 2004 - July 2005
Charter Communications May 2004 - December 2004
Skills
Help Desk Support, Customer Service, Illustrator, Trend Analysis, OS X, Technical Support, Merchandising, Fashion, Mac
Education
DeVry University 2001 — 2004
BS, Network and Communications Management
Charter Communications July 2015 - Present
Charter Communications August 2014 - Present
K-9 Creations Pet Spa August 2011 - Present
Charter Communications March 2014 - August 2014
Charter Communications January 2013 - March 2014
Charter Communications March 2010 - January 2013
Skills
VoIP, Telecommunications, Networking, Call Centers, Team Building, System Administration, Team Leadership, Salesforce.com, Coaching, Telephony, Web Design, Cabling, Broadband, Routers, Microsoft Office, Wireless Networking, Business Development, Advertising, Customer Service, Troubleshooting, Leadership, Management, IP, Computer Network..., Customer Satisfaction, Wireless, Customer Experience, Technical Support, Cisco Technologies, Process Improvement, Ethernet, Switches, TCP/IP
Education
DeVry University 2008 — 2011
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator
BlueCross BlueShield of Tennessee July 2012 - Present
Comcast Cable July 2007 - July 2012
AO Smith Water Products Co November 2006 - July 2007
Charter Communications February 2006 - November 2006
Kohl's Department Stores February 2005 - February 2006
Fairfield Marketing (Vacations and Timeshares) August 2001 - February 2005
Education
East Tennessee State University
Bachelor of Business Administration (B.B.A.), Business Management
Nationwide Power 2015 - Present
Charter Communications August 2014 - February 2015
Washington State Department of Corrections 2012 - 2014
Verizon Wireless 2012 - 2012
AT&T 2009 - 2011
Columbia Basin Satellite 2009 - 2009
Amazon 2008 - 2009
World of Sinks 2007 - 2008
CLS Mortgage 2006 - 2007
Skills
Creative Problem Solving, Communication, Multilingual, Team Leadership, Interpersonal Skill, Customer Service, Public Speaking, Public Relations, Leadership, Strategic Planning, Critical Thinking, Negotiation, Consulting, Multi Tasking, Team Building, Patience, Social Media, Business Ethics, Management, Recruiting, Training, Marketing, Networking, Relationship Management, Customer Retention, Sales, Microsoft Office, Customer Satisfaction, Sales Management, Direct Sales, Sales Process, Customer Experience, Customer Acquisition, Point of Purchase, Microsoft Word
Education
Eastern Arizona College
General Studies, Business/Marketing, & Psychology
Time Warner Cable May 2012 - Present
Service Corporation International April 2013 - February 2015
Charter Communications January 2013 - August 2014
Hastings Entertainment May 2011 - May 2012
AT&T January 2008 - May 2011
Skills
Human Resources, Retail Category..., Sales Management, Telecommunications, Store Management, Customer Service, Public Speaking, Public Relations, Pharmacy Technicians, Pharmacy Benefit..., Sales Operations, Coaching, Sales, Management, Direct Sales, B2B, Marketing, Training, Cold Calling, Team Building, Lead Generation, Salesforce.com, Account Management, Marketing Strategy, Sales Process, Leadership, New Business Development, Customer Satisfaction, Customer Retention, CRM, Microsoft Office, Team Leadership, Sales Presentations, Social Networking, Business Development, Strategic Planning, Retail, Solution Selling, Email Marketing, Strategic Partnerships, Online Marketing, Social Media Marketing, Online Advertising, Advertising
Education
Doane College 2009 — 2014
Master of Business Administration (MBA)
Doane College 2005 — 2008
Bachelor of Arts (BA), Speech Communication and Rhetoric
South Fork High School 1997 — 2001
High School Diploma, General Studies
ToolWatch November 2014 - Present
Charter Communications June 2014 - November 2014
BlueRadios March 2013 - August 2014
Pixorial June 2010 - May 2014
Kiosk Information Systems July 2006 - June 2010
Time Warner Telecom April 2006 - July 2006
Lockheed Martin October 2004 - April 2006
Skills
Objective-C, Interface Builder, Storyboards, iOS(iPhone/iPad) app..., OOP, MVC
Education
DeVry University 2003 — 2006
Bachelor of Science, Electronics Engineering Technology
Camp Sweyolakan June 2015 - August 2015
Ecova October 2014 - April 2015
ITT Technical Institute November 2013 - April 2014
Charter Communications June 2009 - November 2012
Ameriprise Financial Services, Inc. October 2006 - March 2007
Trails End Camp June 2002 - August 2005
Skills
Sales, Microsoft Excel, Microsoft Word, PowerPoint, Ten Key, Billing Systems, Third Party Billing, Lead Generation, Leadership, Public Speaking, Microsoft Office, Customer Service, Event Planning, Management, Team Building, Social Media
Education
Eastern Washington University 2001 — 2005
Bachelor of Arts (BA), Marketing
Multiple Private Families 2014 - 2015
Jean Georges' ABC Kitchen 2013 - 2014
Cherry Martinez 2013 - 2013
1 On 1 Academic Tutors 2012 - 2013
Michael Jordan's The Steakhouse 2012 - 2013
NY/PA Entertainment Radio 2012 - 2012
Potter's Oil Service 2006 - 2012
Charter Communications September 2011 - December 2011
Clear Channel May 2011 - August 2011
Abercrombie & Fitch Corporation 2007 - 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Internet, Email, Multitasking Skills, Time Management, Report Writing, Interpersonal..., Highly motivated..., Public Speaking, Communication Skills, Broadcast Television, Radio Host, Creative Writing, Data Entry, Communication, Event Planning, Customer Service, Marketing, Social Media, Sales
Education
Eastern Connecticut State University 2007 — 2011
Bachelor’s Degree, Communication
University of New Haven 2010 — 2010
Fashion and Marketing
AiR Inc. March 2013 - November 2013
Charter Communications June 2013 - August 2013
Skills
Microsoft Office, Editing, Creative Writing, Film Production, Film Criticism, Screenwriting, Playwriting, Video Production
Education
Drexel University 2014 — 2018
Bachelor of Arts (B.A.), Playwriting and Screenwriting
Newtown High School 2010 — 2014
IT Fully Managed April 2015 - Present
Nationstar Mortgage December 2014 - Present
Comerica Bank April 2013 - November 2014
Best Buy September 2011 - March 2013
Charter Communications March 2009 - August 2011
Fry's Electronics May 2005 - January 2009
Skills
Customer Service, Microsoft Office, Finance, Windows, Access, Home Theater, Time Management, Home Networking, Customer Retention, Networking, Sales, Social Media, Account Management, Retail Banking, Supervisory Skills, 10 Key, Technical Writing, Apple OS, Soccer, A/V Installation, Value Based Selling, Financial Analysis, Financial Reporting, Financial Planning, Money Management, Mathematical Analysis, Analytic Problem Solving, Teaching, Team Leadership, Team Management, Analytical Reasoning, Customer Acquisition, Long Term Relationship..., Grasp New Concepts..., Leadership, Management, Marketing, Microsoft Word, Social Media Marketing
Education
University of North Texas 2012 — 2014
Bachelor's Degree, Finance, 3.47 Overall / 3.9 Major
Duquesne University 2004 — 2005
Business/Commerce, General
Coppell High School 2001 — 2004
High School, 3.2
City of Salisbury October 2012 - Present
Pizza Hut November 2011 - July 2012
AVG Technologies USA, Inc. August 2008 - October 2012
Lowe's Home Improvement August 2007 - August 2008
Buckeye Cable Systems October 2006 - March 2007
Charter Communications September 2005 - September 2006
Papa Johns December 2003 - December 2005
Datatec Systems Inc/Kelly Services August 2002 - March 2003
AutoZone 2000 - 2003
Moen inc./Interim August 1996 - April 2002
Skills
Antivirus, Troubleshooting, Computer Repair, Computer Security, Software Installation, Windows Server 2003, Windows 7, Computer Hardware, Network Security, Network Administration, Windows, VMware, Windows Server 2008, Linux, Administration, Microsoft Office, Servers, Technical Support, Windows Server, Firewalls, DNS, Active Directory, Networking, Virtualization, Hardware, Security, System Administration, Operating Systems, VPN, DHCP, Microsoft Exchange
Education
ECPI University 2003 — 2005
AAS, Computer Security
New Bern High School 1995 — 1997
Deplomia, Automotive
Charter Communications May 2015 - Present
Independent Contractor-mystery shopper May 2002 - Present
Send Out Cards November 2006 - Present
Rx Outreach September 2013 - December 2013
Connexions Loyalty March 2011 - March 2013
Maritz March 2009 - March 2011
SwifTechs September 2007 - March 2009
Skills
Online Marketing, Social Media, Public Speaking, Blogging, Advertising, Greeting Cards, Send Out Cards, Social Networking, Social Media Marketing, Small Business, Entrepreneurship, Business Networking, Marketing, Email Marketing, Lead Generation, Marketing Strategy, Direct Marketing, Coaching, Relationship Marketing, Personal Development, Team Building, Customer Retention, Facebook, Customer Service, Leadership Development, Networking, Direct Sales, Online Advertising, Management, Sales, Web Marketing, Start-ups, Training, Leadership, New Business Development, SEO, Marketing Communications, Network Marketing
Education
Saint Louis Community College-Forest Park 1995 — 1996
Associate of Arts and Sciences (AAS), Information Technology
Southern Illinois University, Carbondale 1993 — 1994
PRE-MBA, Masters of Business Administration
Eastern Illinois University 1988 — 1993
BA, Psychology
Speridian Technologies January 2013 - Present
Commodum Technology, Inc. November 2011 - February 2013
Springboard October 2009 - October 2011
Springboard, Inc. May 2009 - October 2009
International Solidarity and Human Rights Institute January 2003 - September 2009
Independent Consulting June 2006 - April 2009
Siemens Business Communications June 1998 - June 2000
Sunburst Software, Inc. January 1993 - June 1998
DirecTV 1995 - 1995
Charter Communications December 1990 - January 1993
Skills
Call Center, Telecommunications, Software Development, Process Improvement, Team Building, Management, Program Management, Coaching, Operations Management, Quality Assurance, Change Management, Account Management, Analysis, Budgets, Business Analysis, Business Development, Business Process..., CRM, Call Centers, Contract Negotiation, Customer Experience, Customer Satisfaction, Customer Service, Human Resources, IT Service Management, Leadership, Networking, Outsourcing, Project Planning, Sales Management, System Administration, Training, Vendor Management, Product Development, Project Management, Sales
Education
The Catholic University of America 2007 — 2009
PhD (ABD status), Biblical Studies
Franciscan University of Steubenville 2005 — 2005
Masters, Theology and Christian Ministry
Franciscan University of Steubenville 2003 — 2005
Bachelors, Theology
Drexel University
Charter Communications December 2012 - Present
Charter September 2009 - December 2012
Skills
Customer Service, Microsoft Office, Public Speaking, Sales, Microsoft Excel, Event Planning, PowerPoint, Microsoft Word, Customer Retention, Public Relations, Account Management, Team Leadership, Time Management, Recruiting, Coaching
Education
DeVry University-Illinois 2009 — 2012
Charter Business December 2013 - Present
VTec Ventures June 2011 - December 2013
Comcast May 2008 - May 2011
Charter Communications January 1999 - April 2008
TCI of Decatur, Inc. September 1997 - September 1998
Roadmaster Corporation / DP Fitness December 1996 - August 1997
TCI of Columbus, Inc. February 1996 - December 1996
ACI Management, Inc. June 1994 - January 1996
Skills
Proficiency with..., Proficiency with iCoMP..., Telecommunications, Contract Negotiation, New Business Development, Broadband, Sales Support, Customer Relations, Customer Service, Sales Management, Strategic Planning, Contract Management, Cross-functional Team..., Team Building, Account Management, Business Strategy, Budgeting, Team Leadership, Strategy Development, Process Improvement, Business Planning, Operations Management, Executive Management, Marketing Strategy, Change Management, Analysis, Team Management, Problem Solving, Coaching, B2B, Budgets, Sales Operations, Strategic Partnerships, Vendor Management, Project Management, Customer Retention, Sales, Strategy, Management, Product Management, Solution Selling, Start-ups, Marketing, Salesforce.com, Call Centers, Direct Sales, Wireless, Selling, Customer Satisfaction
Education
Eastern New Mexico University
BBA, Marketing & Finance
Charter Communications September 2013 - Present
Charter Communications January 2013 - September 2013
Charter Communications January 2012 - February 2013
Savvis October 2010 - January 2012
Monsanto October 2009 - October 2010
Digital Insight and Intuit Company August 2007 - March 2009
Digital Insight September 2000 - July 2006
Skills
Data Center, Hosting, Automation, Data Center Relocation, Internet Banking, Software Project..., Infrastructure Projects, Infrastructure, Systems Management, Training, System Administration, Scripting, Management, Visio, Change Management, CRM, E-commerce, Software Documentation, Project Portfolio..., IT Strategy, SDLC, Process Improvement, PMP, Integration, Disaster Recovery, Project Management, Leadership, Vendor Management, Cross-functional Team..., Oracle
Education
Eastern Illinois University 1996 — 2000
B.S.B., Computer Management
Charter Communications November 2009 - Present
Turner Sports September 2008 - November 2009
Level 3 Communications September 2007 - May 2008
EarthLink November 2004 - September 2007
EarthLink December 2002 - November 2004
EarthLink April 2001 - December 2002
Skills
Product Management, Strategy, Cross-functional Team..., Competitive Analysis, CRM, Telecommunications, Business Development, Product Development, Management, Leadership, P&L Management, Product Launch, Marketing, Strategic Planning, VoIP, Strategic Partnerships, Product Lifecycle..., Contract Negotiation, Marketing Strategy, Team Leadership, Product Marketing, Negotiation
Education
Duke University - The Fuqua School of Business
MBA
Purdue University
B.S., Chemical Engineering
Comcast Cable August 2007 - Present
Comcast 2007 - Present
Comcast Cable January 2007 - August 2007
Time Warner Cable 2006 - 2007
Charter Communications January 1999 - January 2006
Skills
Digital Video, Cabling, HFC, Metro Ethernet, Ethernet, VoIP, Telephony, Troubleshooting, Network Engineering, Fiber Optics, DWDM, Vendor Management, Leadership, Optical Fiber, DOCSIS, Wireless, Conditional Access, MPLS, Call Center, Networking, Telecommunications, RF, IP, VOD, Broadband, IPTV, Network Design, Cisco Technologies
Education
Diablo Valley College 1992 — 1994
Super Duper Publications October 2014 - Present
Verizon Wireless April 2013 - October 2014
Charter Communications May 2010 - April 2013
Walgreens December 2007 - May 2010
Highlands Fellowship Church September 2006 - October 2007
at&t September 2002 - October 2007
Sea Safety & Survival, Inc. July 2000 - July 2001
Skills
Microsoft Office, Customer Service, Leadership, Social Networking, Social Media, Microsoft Excel, Event Management, Customer Satisfaction, Customer Retention, Inventory Management, Management, Merchandising, Microsoft Word, Retail, Sales, Sales Management, Time Management, Training, Troubleshooting, PowerPoint, Team Building, Outlook, Budgets, Strategic Planning, Technical Support, Data Analysis, Customer Experience, OS X, Windows 7, Telecommunications, Information Technology
Education
East Tennessee State University 1993 — 1997
Bachelor of Science (B.S.), Psychology
Virginia Highlands Community College 1990 — 1993
Associate of Arts and Sciences (A.A.S.), Radiologic Technology/Science - Radiographer
Suddenlink VP of Fiscal OperationsAAT Communications Corp.2003 - 2006
Charter Communications 1990 - 2002
Skills
Vendor Management, Wireless, Telecommunications, Cross-functional Team..., Budgets, VoIP, Broadband, Strategic Planning, Call Centers, Process Improvement, Forecasting, Strategic Partnerships, Mergers, Fiber Optics, Product Management, Mergers & Acquisitions
Education
Eastern Illinois University 1983 — 1985
Charter Communications September 2011 - Present
Charter Communications September 2007 - October 2011
Time Warner Cable August 2006 - July 2007
Adelphia August 2001 - July 2006
Comcast and Jones Intercable May 1990 - August 2001
Skills
Project Management, Franchising, Cross-functional Team..., Process Improvement, Leadership, Change Management, Broadband, Call Center, Telecommunications, Vendor Management, Fiber Optics, Executive Management, Sales Management, Call Centers, Management, Customer Service, Customer Experience, Strategic Partnerships, Project Planning, Product Management, New Business Development, Strategy, P&L Management, Contract Negotiation, Budgets, Mergers & Acquisitions, Operations Management, Team Building, Troubleshooting, VoIP, Integration, Team Leadership, Forecasting, Account Management, Customer Satisfaction, Product Marketing, Competitive Analysis, Wireless, Start-ups, Optical Fiber, Program Management, Advertising, CRM, Customer Retention, Quality Assurance, Sales Operations, Sales, Direct Sales, Income Statement, Ethernet
Education
Drexel University - College of Business and Administration 1960 — 1964
BS in Business Administration, Retail Management
Central Michigan University March 2013 - Present
Mid Michigan Waste Authority August 2010 - March 2013
Great Lakes Bay Region January 2010 - March 2013
Midland Community Center October 2004 - January 2010
SpeedNet August 2001 - December 2003
Charter Communications March 2000 - August 2001
Harron Communications March 1995 - March 2000
PASS Sports 1990 - 1995
Skills
Marketing Communications, Public Relations, Event Management, Advertising, Event Planning, Social Media, Marketing, Nonprofits, Social Networking, Fundraising
Education
Eastern Michigan University 1984 — 1988
BBA, Marketing & Communications
Charter Communications September 1999 - Present
Education
East Tennessee State University
Morristown Utility System March 2013 - Present
Charter Communications February 1997 - March 2013
Computational Systems, Inc. 1996 - 1997
SPS 1993 - 1995
Skills
DOCSIS, ISIS, BGP, MPLS, OSPF, QoS, Cisco IOS, EIGRP, Routing, Network Engineering, Switching, Computer Network..., Broadband, Cisco Technologies, Switches, Network Security, Network Design, Ethernet, Routers, Metro Ethernet, Routing Protocols, IP, Network Architecture, MPLS VPN, Cisco Routers, IPv6, T1, Cisco Nexus, VPLS, VPN, TCP/IP, Frame Relay, DWDM, VLAN, Fiber Optics, SNMP, LAN Switching, Firewalls, Wireless, HSRP, Wireless Networking, Catalyst Switches, Wireshark, DNS, Multicast, DHCP, Carrier Ethernet, STP, IS-IS, Cable Modems
Education
East Tennessee State University 1990 — 1993
Bachelor of Science (B.S.), Computer Science
Walters State Community College 1988 — 1990
A.S., Computer Science
Charter Communications 2010 - Present
Charter Communications January 2008 - January 2010
Charter Communications January 2007 - December 2008
Charter Communications September 2002 - January 2006
Director of Program Management 2002 - 2003
Charter Communications 2002 - 2003
Visionair 2000 - 2002
VisionAIR 1998 - 2000
VisionAIR 1994 - 1998
Energy Services (Brunswick Nuclear Plant) 1990 - 1994
Skills
Telecommunications, Project Management, Software Project..., Software Development, Training Delivery, Program Management, Operations Management, Troubleshooting, Customer Service, Customer Experience, Customer Support, Sales Management, Customer Retention, Workforce Management, Technical Leadership, Network Monitoring Tools, Broadband, Technical Support, Team Leadership, Vendor Management, Call Centers, VoIP, Wireless, Networking, Process Improvement, Software Documentation, Quality Assurance
Education
University of North Carolina at Wilmington 1990 — 1994
BA, Mathematics, Mathematics
East Carolina University
Finance and Financial Management Services and Mathematics
South Brunswick High
SAIT/United Abrasives September 2009 - Present
Document delivery May 2008 - December 2013
Charter Communications January 2009 - September 2009
Nerac, Inc. July 1997 - May 2008
Skills
Training, Customer Service, Data Analysis, Team Leadership, Account Management, Business Development
Education
Eastern Connecticut State University 1991 — 1995
B.A., Sociology
Oceaneering International, INC. August 2014 - Present
Academy Sports + Outdoors January 2013 - July 2014
Dell April 2012 - September 2012
Dell April 2011 - March 2012
Clear Channel Communications October 2010 - April 2011
Dell May 2009 - October 2010
Dell August 2008 - May 2009
Dell March 2007 - August 2008
Charter Communications August 2003 - March 2007
Charter Communications May 2001 - August 2003
Skills
Program Management, Software Project..., IT Infrastructure..., Project Management, Network Infrastructure..., Strategic Planning, Business Process..., Supplier Relationship..., Cross-functional Team..., Cross Functional Team..., Network Administration, Re-engineering, Contract Management, Process Improvement, ITIL, Change Management, SDLC, Strategy, System Deployment, Leadership, Outsourcing, Vendor Management, PMP, Project Planning
Education
Oracle University 2015 — 2015
Primavera Certification, Basic and Advanced Certifications
PMI Training Courses 2012 — 2012
Project Management
ITIL V.3 2010 — 2010
Dell Certified
Troy University 1997 — 1998
MSM, Management
Eastern New Mexico University 1976 — 1981
BS, Sociology
Command and General Staff College
Operations and Logistics
Living Arts & Science Center February 2012 - Present
Bluegrass Community & Technical College September 2010 - February 2012
Lexington Philharmonic January 2007 - January 2010
Bluegrass Community & Technical College 2006 - 2007
West Virginia Symphony Orchestra 2005 - 2005
University of Charleston 2004 - 2005
Charter Communications 2004 - 2004
West Virginia Symphony Orchestra 2003 - 2004
Preston-Osborne 2003 - 2003
Amlev Dershowitz 2002 - 2003
Skills
Fundraising, Event Planning, Non-profits, Public Relations, Public Speaking, Nonprofits, Facebook, Social Media Marketing, Grant Writing, Community Development, Social Media, Community Outreach, Social Networking, Marketing, Event Management, Project Management, Leadership, Volunteer Management, Higher Education, Microsoft Office, Press Releases, Newsletters, Leadership Development, Grants, PowerPoint, Teaching, Marketing Communications, Program Development, Customer Service, Media Relations, Research, Human Resources, Strategic Communications
Education
Eastern Kentucky University 1999 — 2003
Eastman Chemical Company June 2009 - Present
Eastman Chemical Company February 2006 - June 2009
Charter Communications March 2004 - February 2006
Absolute Communications March 2003 - March 2004
WKPT-TV 1988 - 2003
KBAK-TV 1986 - 1988
Education
East Tennessee State University 1981 — 1984
Charter Communications
Skills
Networking, VoIP, Telecommunications, Troubleshooting, Databases, Customer Satisfaction
Education
East Tennessee State University 1977 — 1980
Bachelors, Accounting
Falconwood Inc. 2007 - Present
Webster Data February 2007 - November 2007
Charter Communications 2005 - 2006
World Information Technology Solutions 2002 - 2005
Henkels & McCoy August 1999 - November 2001
Skills
Program Management, Proposal Writing, Project Management, Project Planning
Education
East Tennessee State University 1970 — 1975
BS, Industrial Education/Technology
Virginia Tech
Manufacturing & Construction Technology
Charter Communications 1995 - Present
Charter Communications 1995 - 2007
Education
Eastern Nazarene College 1982 — 1984
Charter Communications 2004 - 2007
Skills
Call Center, Telecommunications, Call Centers, Customer Experience, Customer Retention, VoIP, Customer Satisfaction, Team Leadership, Process Improvement, Wireless, Broadband, Vendor Management, Leadership, Direct Sales, Cross-functional Team..., Sales Operations
Education
Duquesne University
Business Administration and Management, General, 3.8
Duquesne University
Business Administration and Management, General, 3.8 GPA
Charter Communications August 2007 - May 2013
Charter Communications August 2007 - March 2008
Maritz April 2006 - August 2007
Maritz January 2002 - March 2006
Maritz May 2000 - January 2002
Inacom 1999 - 2000
Vanstar September 1996 - October 1999
Computer Associates January 1985 - September 1996
Skills
Microsoft SQL Server, Oracle, Crystal Reports, Cognos, Data Analysis, SDLC, SQL, Business Analysis, Requirements Gathering, SharePoint, Visio, Business Intelligence, Microstrategy, Vendor Management, Requirements Analysis, Analytics, Project Management, Data Warehousing, Process Improvement, .NET, Databases
Education
Eastern Illinois University 1983 — 1984
BA, Computer Science
Southern Illinois University, Carbondale 1974 — 1975
University of Illinois at Urbana-Champaign 1971 — 1974
BA, Textiles & Retailing
Charter Communications September 2014 - Present
ITT Technical Institute September 2013 - September 2014
State of Illinois (CMS / ICN) 2006 - September 2014
State of Illinois (CMS / ICN) 2005 - 2006
State of Illinois (CMS / ICN) 2002 - 2005
State of Illinois (Illinois Century Network) 2000 - 2002
State Farm Insurance 1997 - 2000
Skills
CISSP, Project Management, Policy, Cisco Technologies, ITIL, MPLS, Network Architecture, Security, Network Engineering, Network Security, WAN, Government, Switches, Program Management, Telecommunications, Information Security, LAN-WAN, Management, Leadership, Networking, Enterprise Architecture, Integration, Strategy, Software Documentation, Data Center, Disaster Recovery, IT Management, Network Administration, Active Directory, System Administration, Virtualization
Education
Lincoln Christian University 2001 — 2003
B.A., Leadership and Management
Parkland College 1995 — 1996
A.A.S., Computer Information Systems
Eastern Illinois University 1994 — 1995
Charter Communications April 2015 - Present
Comcast Cable August 2011 - April 2015
Comcast January 2010 - August 2011
Comcast Cable September 2008 - January 2010
Comcast Cable November 2007 - September 2008
Comcast Cable November 2005 - November 2007
Comcast Cable June 2005 - November 2005
Comcast Cable January 2001 - June 2005
Comcast Cable January 1998 - September 2000
Comcast Cable February 1996 - January 1998
Skills
DOCSIS, Fiber Optics, Broadband, HFC, Optical Fiber, IPTV, VOD, Ethernet, DWDM, Telephony, Cable Television, IP, VoIP, RF, Metro Ethernet, Wireless, Cabling, Computer Network..., Cable Modems, Cisco Technologies, Switches, Troubleshooting, Network Engineering
Education
Henry Ford Community College 2005 — 2006
System, Networking, and LAN/WAN Management/Manager
Henry Ford Community College 1993 — 1994
Liberal Arts and Sciences, General Studies and Humanities
Eastern Michigan University
Charter Communications July 2008 - Present
Skills
Telecommunications, Broadband, IP, Telephony, Vendor Management, Fiber Optics, VoIP, Wireless, Optical Fiber, Network Design, Ethernet, IPTV, Troubleshooting
Education
Eastern Washington University
Bachelor of Scienc, Business Management
Wellmont Health System August 2014 - Present
BCTI January 2013 - August 2014
Charter Communications February 2004 - January 2013
BCTI 2002 - 2004
Skills
CCNA, CCNP, Networking, Cisco Technologies, CCDA, VoIP, CCDP, Network Design, Switches, IP, Routing, MPLS, Ethernet, Routers, Network Engineering, Cisco Routers, WAN, Cisco IOS, BGP, Telecommunications, VPN, LAN-WAN, Cisco VoIP, Network Architecture, Wireless, BlueCat Address Manager, BlueCat DNS/DHCP Server
Education
East Tennessee State University 1988 — 1996
Computer Science
ProQuest April 2014 - Present
ProQuest April 2012 - March 2014
ProQuest January 2008 - April 2012
Comcast Cable August 2006 - January 2008
Charter Communications July 2001 - July 2006
U.S. Army Reserve May 1998 - May 2006
Skills
Leadership, Team Leadership, Management, IT Management, Troubleshooting, Operating Systems, Technical Support, Mac OS X Server, Apple Remote Desktop, System Administration, Samanage Management, Active Directory, DHCP, Unix, Microsoft Exchange, Office 365, Mobile Devices, SharePoint, TeamViewer, VMware, Databases, Servers, Virtualization, Computer Hardware, DNS, Problem Solving, Powershell, VPN, Network Administration, TCP/IP, Group Policy, Integration, Data Center, AppleScript, Managed Print Services, Windows Server, Shell Scripting, Cloud Computing, Firewalls, Network Security, Linux, System Deployment, Windows 7, Software Installation, Project Management, Taleo
Education
University of Phoenix 2012 — 2016
Bachelor's Degree, Computer Science
Eastern Michigan University 2008 — 2011
Bachelor's Degree, Computer Science
Adventist Health System April 2014 - Present
Takoma Medical Associates October 2012 - Present
Bristol Tennessee Essential Services March 2012 - October 2012
Advanced Call Center Technologies May 2009 - March 2012
Embarq March 2004 - December 2008
Sprint Nextel\Embarq March 2004 - April 2004
Charter Communications January 2001 - January 2003
Skills
Software Documentation, Troubleshooting, Telecommunications, Project Management, Technical Support, Management, IT Management, Active Directory, SharePoint, Vendor Management, Process Improvement, Call Centers, Program Management, Training, Team Leadership, Access, Computer Hardware, Testing, Hardware, Help Desk Support, Microsoft Exchange, Call Center, Strategic Planning, Windows Server, CRM, Disaster Recovery, Project Planning, Consulting, Problem Solving, Hardware Support, Product Development, Software Implementation, Program Implementation, IT Project..., Business Process..., Business Process..., Software Project..., IT Project Leadership, IT Solutions, Six Sigma, Kaizen, Informatics, NextGen, EMR, Healthcare, Healthcare Information..., EMR Training, EHR
Education
East Tennessee State University
Bachelor's degree, Information Technology and Business Management
East Tennessee State University
Baraboo Public Schools September 2011 - Present
Charter Communications January 2010 - August 2010
Community First Bank November 2007 - October 2009
Skills
Customer Service, Microsoft Office, Microsoft Excel, Financial Analysis, Banking, Risk Management, Strategic Planning, Project Management, Business Analysis, Investments, Management, Microsoft Word, PowerPoint, Business Strategy, Change Management, Process Improvement, Portfolio Management, Financial Modeling, Sales, Accounting
Education
Eastern Illinois University 1977 — 1981
Bachelor of Arts (B.A.), Communication and Media Studies
Charter Communications June 2007 - Present
Nelrak, LLC November 2008 - Present
SE Giants, LLC February 2011 - September 2013
CCFKT, LLC November 2008 - September 2012
Charter Communications 2002 - May 2007
High Speed Access 2000 - 2002
Chapman and Bell Appraisal Company 1994 - 1999
Skills
Social Media Marketing, VoIP, Customer Service, Social Media, Customer Satisfaction, Telecommunications, IP, Contract Negotiation, Call Centers, MPLS, Customer Experience, Vendor Management, Team Leadership, Project Management, Telephony, Marketing, Wireless, Broadband, Real Estate, SEO, Internet Entrepreneur, Web Development, Domain Management, Coins, Precious Metals, SQL Server Management..., Salesforce.com, Direct Sales, Selling, Networking, Sales
Education
Eastern Kentucky University 1990 — 1994
Bachelor of Business Administration (BBA), Real Estate
Charter Communications January 2014 - Present
Comcast Cable October 2008 - January 2014
Motorola 2006 - 2008
Comverse RTBD 2005 - 2006
Comcast IP services 2004 - 2005
Skills
HFC, VOD, Broadband, Telecommunications, IP, Troubleshooting, TCP/IP, RF, Wireless, Ethernet, Set Top Box, Switches, DOCSIS, Fiber Optics, Linux, VoIP, Telephony, Network Engineering, Routers, Network Design, Computer Network..., IPTV, Cabling, Optical Fiber, SIP, Provisioning, MPLS, DWDM, Cable Television, WiFi, SNMP, Routing, Network Architecture, LAN-WAN, System Deployment, MPEG, Wireless Networking, Cisco Technologies
Education
Drexel University 2000 — 2005
Bachelor, Information System Technology
Charter Communications January 2013 - Present
Charter Communications June 2010 - January 2013
Amdocs June 2005 - May 2010
Southwestern Bell Corporation January 2000 - June 2005
Skills
Telecommunications, VoIP, Wireless, Broadband, IP, Telephony, Troubleshooting, Switches, Network Design, TCP/IP
Education
Eastern Illinois University
Bachelor of Science (B.S.), Computer/Information Technology Administration and Management
Charter Communications November 2005 - March 2010
Charter Communications November 2005 - March 2010
RCH CABLE June 2005 - October 2005
Medley Communications September 2002 - April 2005
Education
Bullard Havens Tech
Diploma
ECPI University
A.A.D, Computer Electronic Technician
Charter Communications September 2015 - Present
Time Warner Cable August 2014 - August 2015
Time Warner Cable July 2013 - August 2014
Charter Communications October 2011 - July 2013
Charter Communications November 2010 - October 2011
Quad/Graphics 2007 - November 2010
Quad/Graphics 2004 - 2007
Quad/Graphics January 2001 - 2004
CompuFort August 1997 - January 2001
Soft Switching Technologies April 1997 - August 1997
Skills
Management, Leadership, Network Engineering, Project Management, Network Design, Network Architecture, Cisco Technologies, Cisco Routing &..., BGP, OSPF, ISIS, IOS-XR, Cisco IOS, Routers, Routing, Multicast, MPLS, IPv6, Troubleshooting, WAN, Switches, Cisco Nexus, Ethernet, LAN-WAN, Cisco Certified, Cisco Security, Juniper, QoS, VPN, Infinera, MPLS Networking, Visio, Network Administration, Data Center, DHCP, Solarwinds, Cisco Wireless, EIGRP, VRF, ONS, VoIP, IPSec, Security, Wireless, CiscoWorks, CCNA, Cisco Routers, Juniper Technologies
Education
DeVry University 2013 — 2016
Bachelor of Science (B.S.), Technical Management with a focus in Project Management, 3.94
Herzing University 1994 — 1996
Associate of Science, Electrical Engineering Technology, 3.8
Charter Communications November 2013 - Present
Charter Communications November 2012 - November 2013
Mercy June 2012 - August 2012
SUPERVALU (Shop 'n Save) June 2000 - February 2012
Kelly Services June 1996 - June 2000
Drew Bennett Productions January 1996 - June 1996
Skills
Windows 7, Windows Server 2008, MS Office Suite, Windows Server 2003, Windows XP Professional, Computer Hardware..., Windows 8, Maximo, HelpStar, VirtualBox, Ubuntu, Remote Desktop, Windows Server, Microsoft Office, Troubleshooting, Technical Support, XP
Education
St. Louis Community College 2010 — 2012
Certificate, Network Administration, 4.0 GPA
Missouri State University 1993 — 1995
BS, Mass Media
East Central College 1991 — 1993
AA, Communications
Charter Communications April 2011 - Present
Dick's Sporting Goods September 2007 - April 2011
Ashley Furniture HomeStore October 2006 - January 2008
Skills
Typing, Customer Service, Payroll
Education
East Tennessee State University 2004 — 2008
Bachelor of Arts, Business Administration
Charter Communications May 2005 - Present
The Coca-Cola Company September 2000 - February 2005
Skills
Warehouse Management, Operations Management, Inventory Management, Supply Chain Management, Manufacturing..., Team Leadership, Supply Chain, Warehousing, Cross-functional Team..., Process Improvement, Materials Management, Team Building, Inventory Control, Vendor Management, Leadership, Logistics, Management, Business Process..., Forecasting, Purchasing, Customer Service
Education
American Intercontinental University 2000 — 2002
Master's degree, Information Technology
DeVry University 1991 — 1995
BS, Business Operations
Mobile C.A.R.E. Foundation April 2012 - Present
Every Child Valued November 2011 - June 2012
Labyrinth Books January 2011 - December 2011
Contemporary Social Problems Course at Duke University August 2010 - April 2011
Bread for the City August 2007 - August 2009
Boulevard Literary Magazine October 2006 - July 2007
Charter Communications September 2006 - June 2007
Education
Duke University 2009 — 2010
Master of Arts in Humanities, Hermeneutics
Truman State University 2003 — 2006
Bachelor of Science, Interdisciplinary Studies: Philosophy and Literature
CenturyLink December 2012 - Present
Nokia Siemens Networks February 2006 - December 2012
Charter Communications January 1998 - October 2002
Skills
MS Sharepoint, SS7, IP Networking, SharePoint, Networking, Network Design, Telecommunications, TCP/IP, Troubleshooting, Switches, Routers, OSPF, DWDM, Optical Network
Education
King College 2011 — 2012
Bachelor of Science, Information Technology
East Tennessee State University
Information Technology
Kelly Services January 2008 - Present
AccessEco 2003 - Present
Seal Beach Liquor Corporation September 2006 - July 2012
Clancy's Saloon February 2003 - September 2006
Charter Communications September 1990 - March 2003
Skills
Microsoft Word, Multimedia, Inventory Control, Customer Service, Sales
Education
Grand Canyon University 2004 — 2006
Master in Education (M.Ed.), Curriculum & Instruction: Technology
Eastern Kentucky University 1984 — 1989
Bachelor of Arts (BA), Radio and Television
Charter Communications Managed the FleetTankerUS ArmyAugust 1984 - May 1988
Skills
Call Centers, Telecommunications, Customer Satisfaction, Troubleshooting, Customer Retention, VoIP, Process Improvement, Team Leadership
Education
Eastern Kentucky University 1983 — 1984
1 year, Police Administration
Leslie County High School 1979 — 1983
High School
Charter Communications February 2005 - Present
Skills
Field Operations, Communication Skills, Retail Sales
Education
DeVry University-California 1998 — 1999
Lynwood High School 1994 — 1997
Communications Consulting Group, Inc. 2014 - Present
Charter Communications 2010 - 2013
Independent 2008 - 2010
One Link Communications 2005 - 2007
Adelphia Communications 2001 - 2005
TINTA 1995 - 1999
Skills
Business Process..., Business Analysis, Strategy, Program Management, Project Management, Business Strategy, Organizational..., Business Process, Coaching, Management, Leadership, Team Building, Cross-functional Team..., Telecommunications, Process Improvement, Team Leadership, Integration, Product Management, Business Planning, Sales Management, Sales, Vendor Management, Management Consulting, Marketing, Executive Management
Education
Dickinson College
Bachelor of Arts (BA)
University of Phoenix
Macaroni Kid 2010 - 2010
St. Vrain Valley School District 2006 - 2009
St. Vrain Valley School District 2005 - 2005
Charter Communications 2001 - 2004
American Heart Association 1998 - 1999
Skills
Curriculum Development, Classroom, Curriculum Design, Educational Leadership, Staff Development, Teaching
Education
Lindenwood University 2003 — 2005
Middle School Math Certification
Eastern Illinois University 1993 — 1997
Bachelor of Science (B.S.), Finance
Henry Schein, Inc July 2013 - Present
Henry Schein, Inc February 2013 - July 2013
Henry Schein, Inc August 2012 - February 2013
SC Legal Services 2007 - 2013
Henry Schein, Inc April 2012 - August 2012
Alorica, Inc October 2011 - April 2012
Charter Communications February 2009 - July 2010
Primerica Financial Service August 2008 - February 2009
Verizon Wireless December 2004 - June 2008
US Navy October 1998 - October 2001
Skills
Troubleshooting, Technical Support, Cross-functional Team..., Active Directory, Testing, Software Documentation, Process Improvement, Computer Hardware, Windows Server, Quality Assurance, Software Installation, Training, Leadership
Education
Strayer University 2006 — 2012
Bachelor of Business Administration, Management
ECPI College of Technology 2001 — 2004
Associate of Applied Science, Business Applications
Charter Communications June 2004 - Present
Charter Communications February 2002 - May 2004
Skills
Cisco Digital Network..., Arris Video on Demand, Management, Microsoft Office, Microsoft Word, Research, PowerPoint, Leadership, Microsoft Excel, Training, English, Windows
Education
East Tennessee State University 1987 — 1992
Political Science and Government
Charter Communications April 2014 - Present
Charter Communications 2006 - 2014
Skills
Troubleshooting, Customer Service
Education
East Los Angeles College 2012 — 2015
Associates Degree, Health Information/Medical Records Technology/Technician
Devry University Pomona, CA 2001 — 2005
Bachelor's Degree, Computer Information Systems
Charter Communications
Skills
Telecommunications, Management, Project Management, Outlook, Sales, Training
Education
Dixie State University 2007 — 2008
No, Business Administration and Management, General
Eastern Connecticut State University ETV News September 2012 - Present
ECSU Athletics August 2014 - December 2014
Charter Communications June 2013 - September 2014
Skills
Interpersonal..., Public Relations, Public Speaking, Broadcast Television, Television Directing, Television News..., Television Studio..., Social Media..., Team Leadership
Education
Eastern Connecticut State University 2012 — 2016
Communication and Media Studies, Junior