PRC Company
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PRC Employees
Self - Employed April 2006 - Present
Hamlet Country Club 2005 - October 2010
Applied Card Systems January 1998 - July 2002
Applied Card Systems 1998 - 2002
PRC January 1996 - July 1998
Precision Response Corp 1996 - 1998
Precision Response Corp 1996 - 1998
Family Circle Magazine 1981 - 1985
Family Circle Magazine 1981 - 1984
Skills
Call Center, Customer Service, Team Building, Customer Relations, Vendor Management, Customer Satisfaction, Strategic Planning, Problem Solving, Program Management, Budgeting, Microsoft Office, Data Analysis, Administration, Documentation, Analysis, Word, Business Intelligence, Change Management, Troubleshooting, Performance Management, Contract Negotiation, Operations Management, Writing, Software Development, Planning, Leadership, Integration, Budgets, Management, Call Centers, Software Documentation, Business Development, Microsoft Word, Government, Project Management, Leadership Development, Project Planning, Program Development, Mentoring, Community Outreach, Psychotherapy, Public Speaking
Education
Geneva College 1957 — 1960
Old Navy/ GAP Inc. January 2013 - Present
Old Navy/ GAP Inc. January 2012 - January 2013
Old Navy/ GAP Inc. September 2010 - January 2012
Old Navy/ GAP Inc. May 2010 - September 2010
Old Navy/ GAP Inc. October 2009 - May 2010
SHI by Journey's August 2008 - November 2008
TJMaxx December 2007 - July 2008
Gaylord Opryland Resort September 2006 - May 2007
PRC October 1999 - August 2006
Skills
Visual Merchandising..., Planning/Mapping..., ..., Analyzing sales,..., Intentional..., Store Operations, Schedule Seasonal..., Merchandising
Education
Iowa State University 1999 — 2004
Bachelor of Science (BS), Apparel Merchandising, Design & Production
DIRECTV June 2013 - Present
DIRECTV September 2009 - June 2013
PRC June 2007 - September 2009
TRG Customer Solutions April 2005 - June 2007
TRG Customer Solutions May 2004 - April 2005
Skills
Call Center, Training, Management, Sales, Adult Education, Leadership Development, Customer Satisfaction, Coaching, Vendor Management, Training Delivery, Onboarding, Performance Management, Hands-on Training, Instructor-led Training, Adobe InDesign, SharePoint, CRM, Call Centers, Change Management, Customer Experience, Employee Training, InDesign, Leadership, Program Management, Process Improvement, Team Leadership, Team Building, Customer Retention, Customer Service, Business Process..., Outsourcing
Education
Indiana University of Pennsylvania 1999 — 2004
Bachelor of Arts (B.A.), Political Science and Government
GE Capital Fleet Services May 2011 - Present
FCC December 2010 - May 2011
Scope Services,Inc. September 2010 - October 2010
Kelly Services October 2008 - August 2010
PRC September 2007 - August 2008
RuffaloCODY March 2007 - August 2007
happy chef January 2006 - August 2006
Skills
Call Centers, Banking, BPO, Service Delivery, Vendor Management, Credit, Customer Experience, Team Management, Financial Services, Relationship Management, Credit Cards, Customer Service, Retail Banking, Process Improvement, Customer Satisfaction, Business Analysis, Loans, Portfolio Management, MIS, Outsourcing, Networking, Time Management, Payments, Microsoft Office, Teamwork, Telephone Skills, Risk Management, Customer Retention, Data Entry, Leadership, Management, Microsoft Word, Outlook, PowerPoint, Business Development, Strategy, Team Leadership, Business Strategy
Education
Washington highschool 2002 — 2006
Kirkwood Community College
Metropolitan Health Networks November 2010 - Present
Merge Healthcare November 2009 - November 2010
PRC September 2005 - November 2009
Lockheed Martin June 2002 - September 2005
Skills
Active Directory, Avaya, Business Analysis, Citrix, DHCP, DNS, Disaster Recovery, Microsoft Exchange, Project Management, Servers, SharePoint, System Administration, Troubleshooting, VMware, VPN, Vendor Management, Virtualization, Windows Server
Education
St. Petersburg College 2008 — 2012
B.S, Technology Management
St. Johns River Community College 2005 — 2007
A.A, General
Florida Community College at Jacksonville 2002 — 2004
A.S, Database Technology
Service Corporation International June 2014 - Present
The Crypt Keeper Cemetery Software (weekend warrior family business) November 1997 - Present
Office Depot February 2013 - March 2014
Alorica (formerly PRC & Hancock Information Systems) July 2005 - February 2013
Total Marketing Concepts, Sanford, Florida April 2010 - June 2010
Cornerstone Marketing Services January 2009 - March 2010
Unique Option, LLC April 2008 - January 2009
PRC 2005 - April 2008
Boise Office Solutions/OfficeMax 1997 - 2004
Skills
B2B, Call Center, Lead Generation, Salesforce.com, Sales, Business Development, Customer Retention, Account Management, Vendor Management, E-commerce, CRM, New Business Development, Sales Operations, Direct Sales, Management, Leadership, Selling, Training, Sales Management, Team Building, Customer Satisfaction, Marketing, Business Intelligence, Marketing Strategy, Sales Presentations, Strategic Planning, Business Strategy, Coaching, Customer Experience, Call Centers
Education
The Knowledge Academy
CAPM, Certified Project Manager, 4.0
Florida Department of Financial Service
Licentiate degree, FLA Life and Annuity (incl. Variable Contracts) (FL2-14), 4.0
Alorica University (PRC University)
4.0
Mid Florida Tech
Associate's degree, Economics & Business, Finance, Bookkeeping, Business Technology, 3.8
University of North Florida
Higher Education Certificate, EDI 101 & ANSI x12 Standards, 4.0
Apple Retail August 2011 - Present
Jay S Hahn Insurance June 2009 - January 2012
Menards June 2010 - July 2011
J&P Cycles August 2008 - June 2009
PRC February 2007 - August 2008
Skills
Retail, Customer Service, Microsoft Office, Team Leadership, iWork, Aperture, Sales, Certified Trainer, iLife, Marketing, Mac OS, OS X, iPhone, Management, Mac
Education
Kirkwood Community College 2009 — 2011
Web Marketing Specialist
Flite Line Equipment July 2010 - Present
Flite Line Equipment July 2010 - Present
PRC March 2008 - July 2010
AutoNation June 2005 - January 2008
Jiffy Lube International January 1997 - June 2005
Michaels Arts and Crafts February 1993 - January 1997
Skills
Sales, Customer Service, Sales Management, Spanish-speaking, Spanish-English, Microsoft Office, Microsoft Excel, Customer Retention, Retail, Customer Satisfaction, Data Entry, Negotiation, Logistics, Aircraft, Operations Management, Strategic Planning, Aviation, Airports, Airlines, Commercial Aviation
Education
Miami Dade College 2012 — 2015
Currently attending, Bussiness Administration
Klauber Brothers lace, Inc. November 2012 - Present
Klauber Brothers, Inc. April 2012 - November 2012
Ralph Lauren Corporation May 2008 - August 2012
Shady Ltd div of Roc Apparel June 2007 - April 2008
Shady Ltd div of Roc Apparel June 2007 - April 2008
ROC Apparel Group LLC June 2007 - July 2007
PRC May 2006 - June 2007
Skills
Excelent Prioritizing..., Administration, Outlook, (GFE) Global Front End..., Movex, BlueCherry, Attention To Detail, Grant Writing, Coaching/Teaching, Negotiating, Team Performance, Excel, Windows, PowerPoint, Microsoft Excel, Organization &..., Negotiation, Tech Packs, Marketing, Blue Cherry, Textiles, Inventory Management, Microsoft Word, Photoshop, Retail, Apparel, Fashion, Merchandising
Education
Iowa State University 2002 — 2007
Bachelor of Science, Apparel Merchandising/Production and Consumer Behavior/Marketing
Retired August 2015 - Present
Fossil October 2008 - August 2015
PRC March 2008 - September 2008
CompUSA June 2002 - March 2008
Intrusion.com March 2000 - August 2001
Network Associates 1998 - 2000
BancTec March 1997 - October 1997
Jayhawk Acceptance April 1996 - May 1997
MCI Telecommunications June 1982 - April 1997
MCI / Worldcom 1989 - 1996
Skills
Telephony, Telecommunications, Switches, Budget, Data Center, Troubleshooting, Documentations, Budgets, Service Level Agreements, Routers, Practices, Security, Networking, VoIP, Computer Network..., Cisco Technologies, Network Security, IT Management, Virtualization, VMware, Servers, MPLS, Management, Infrastructure, Disaster Recovery, DNS, Network Engineering, Firewalls, Wireless, VPN, WAN, Pre-sales, Cabling, Information Technology, TCP/IP, IT Operations, Cisco IOS, Hardware, Active Directory, System Administration, Windows Server, Microsoft Exchange, Technical Support, LAN-WAN, Integration, ITIL, Storage Area Networks, DHCP, Cloud Computing, Network Administration
Education
Mohawk Valley Community College 1975 — 1977
A.A.S., Electrical Technology
Utica College 1967 — 1971
B.A., Sociology/Anthropology
Wells Fargo Advisors, LLC January 2013 - Present
ViSalus 2012 - 2013
Merrill Lynch February 2008 - 2012
PRC February 2005 - February 2007
Charles Schwab August 1993 - June 2004
Skills
Investments, Investment Products, Financial Services, Mutual Funds, Retirement, Options, Retirement Planning, Investment Strategies, Trading, Sales Management, ETFs, Team Leadership, Financial Advisory, Asset Allocation, Training, Bonds, IRAs, Financial Markets, Securities, Alternative Investments, Leadership, Equities, Brokerage, 401k Rollovers, 529 Plans, Roth IRA, Rollovers, Personal Finance, Inbound Marketing, Retirement Plan..., Business Development, IRA's, IRA Rollovers, Investment Planning, Portfolio Planning, Operations Management, Coaching
Education
Florida International University
PRC January 2010 - June 2010
McDonalds March 2009 - December 2009
K-Mart April 2008 - June 2009
Cambrex Charles City, Inc January 2008 - December 2008
Iowa State University January 2007 - December 2007
Iowa State University Dining Services September 2006 - December 2007
Kingland Systems Corp April 2005 - December 2006
Skills
Training, Software Documentation, MS Project, Quality Assurance, Validation, Data Analysis, Testing, Cross-functional Team..., Engineering, GMP, Analysis, Customer Service, Management
Education
Iowa State University 2001 — 2007
Bachelor of Science (BS), Chemical
Iowa State University 2001 — 2007
Bachelor of Science, Chemical Engineering
Iowa State University 2001 — 2007
Bachelor of Science, Business Management
PRC February 2015 - Present
Sequel Youth and Family Services January 2014 - Present
Sequel Youth & Family Services September 2008 - Present
Skills
PREA, ACA, Legal Compliance, Close Attention to..., Quality Assurance, Leadership Development, Problem Solving, Diligent, HIPAA, Self-driven, Phlebotomy, Team-oriented, Customer Service, Healthcare, Microsoft Office, PowerPoint, Team Leadership, Project Management, Public Speaking, Policy, Training, Criminal Justice, Nonprofits
Education
John C Calhoun State Community College 2010 — 2010
Certification, Phlebotomy Technician/Phlebotomist
Plume School
Alorica Program MentorPRCJune 2007 - October 2011
PRC January 2005 - June 2007
Skills
CRM, Quality Assurance, Strategy, Call Centers, Social Media Marketing, Training, Social Media, Customer Service, Financial Services
Education
Florida State University 1999 — 2003
B.S., Sociology
SunGard Public Sector January 2013 - Present
Kaplan University August 2009 - September 2012
PRC October 2007 - August 2009
Skills
Microsoft Excel, Office Management, Human Resources, Recruiting, ADP HRB, PeopleSoft, Microsoft Office, Microsfot Outlook, Microsoft Word, Microsoft PowerPoint, Customer Service..., Microsoft Office..., Microsoft Access, MAGIC Customer Service..., Oral & Written..., Customer Service..., Customer Service Support, Administrative..., Administrative Work, Administrative Functions, Customer Focused, Phone Support, Microsoft Publisher, CampusVue, Coaching, Customer Service, Customer Support, Data Entry, Interviews, Time Management, PowerPoint, Management, Administration, Software Documentation, Technical Support, Leadership, Public Speaking
Education
Kaplan University 2012 — 2015
MBA, Human Resource Management
Kaplan University 2010 — 2012
B.S, Business Administration
University of Central Florida 2004 — 2006
Associate's degree, Hospitality Administration/Management
George Washington University 2014 - Present
Karen Vahouny LLC March 2012 - Present
Marymount University May 2010 - Present
National Endowment for Financial Education (NEFE) January 2010 - Present
International Ass'n of Business Communicators (IABC) January 1980 - Present
National Investor Relations Institute January 2010 - December 2014
Qorvis Communications August 2000 - September 2011
The Poretz Group July 1996 - August 2000
PRC September 1978 - July 1996
Skills
Corporate Communications, Strategic Communications, Investor Relations, Crisis Communications, Media Relations, Change Management, Communications Audits, Communications Strategy, M&A Communications, Communication Training, Message Development, Speech Writing, Internal Communications, Public Affairs, Social Media, Strategic Planning, Reputation Management, Marketing Communications, Public Relations, Leadership, Integrated Marketing, Strategy, Mergers & Acquisitions, Press Releases, Communications Planning, Corporate Social..., Management, Marketing Strategy, Copywriting, Marketing, Mergers, Research, Public Speaking, Editing
Education
George Mason University 1979 — 1983
MBA, Finance and Management
University of Virginia 1974 — 1978
BS, Marketing
Devcon Security July 2011 - Present
PRC 2008 - 2010
cornerstone america 2006 - 2008
Skills
Microsoft Office, Team Leadership, Sales Management
Education
Kaplan University 2010 — 2011
Business and Political Science
Shelby County High 1993 — 1997
HS Diploma
The Atlanta Center May 2011 - Present
Lincoln College of Technology February 2010 - April 2011
Infinity Contact October 2008 - February 2010
PRC April 2003 - September 2008
Dillard’s June 2000 - April 2003
Skills
Inside Sales, Customer Service, Public Relations, Direct Sales, Scheduling, Dispatching, Human Resources, Customer Relations, Jr. Recruiter, Recruiting, Cpr Certified, HIPAA, Closing Deals, Deal Closing, Closing Skills
Education
Lincoln College of Technology-Marietta 2010 — 2011
Associate of Science (A.S.), Medical Billing and Coding, 3.3
I-10 Technologies, LLC April 2015 - Present
Amtrak April 2008 - March 2015
LivTel August 2007 - April 2008
PRC 2006 - 2007
Tektron 2004 - 2005
Sabre 1995 - 2003
QVC July 1992 - October 1995
United Parcel Service 1985 - 1990
Skills
PMP, Management, PMO, IT Service Management, Vendor Management, E-commerce, Project Portfolio..., Program Management, IT Strategy, Integration, SDLC, Process Improvement, Business Process..., MS Project, IT Management, Software Project..., Business Process, Management Consulting, Change Management, Outsourcing, Project Planning, Cross-functional Team..., Enterprise Architecture, Mobile Devices, Six Sigma, Business Analysis, Project Management, Operations Management, Requirements Analysis, Resource Management, ITIL, Business Process..., Product Management, SharePoint, Strategic Planning, Project Delivery, Business Transformation, Governance, Team Leadership, Requirements Gathering, Process Engineering, Agile Methodologies, Quality Assurance, Leadership, Business Intelligence, Strategy, Software Development
Education
Georgia Institute of Technology 1979 — 1984
B.I.E., Engineering
Florida State University - College of Business 1990 — 1992
MBA
CSC September 2006 - Present
Computer Sciences Corporation September 2006 - Present
ERIMAX 2004 - 2006
Siebel 2000 - 2004
Siebel Systems 2000 - 2003
PRC / Litton PRC / NGIT 1992 - 2000
PRC 1992 - 2000
Skills
Project Management, Requirements Gathering, Solution Architecture, Consulting, Integration, Requirements Analysis, Siebel, CRM, IT Service Management, Enterprise Architecture, Business Development, EAI, IT Strategy, Change Management, EIM
Education
George Mason University 1999 — 2001
MS, Technology Management
University of Richmond
BS, Computer Science
Convey Health Solutions April 2014 - Present
Keller Williams Classic III Realty 2013 - Present
PRC 1998 - 2013
PRC, LLC 2003 - 2007
PRC, LLC 2001 - 2003
Education
Kaplan University 2008 — 2011
Bachelor of Science in Managemnt
MAG Retail Group August 2015 - Present
MAG Retail and Media May 2014 - September 2015
MAG Retail and Media December 2012 - April 2014
J&P Cycles April 2011 - December 2012
J&P Cycles November 2008 - April 2011
Thomas L. Cardella & Associates March 2007 - November 2008
PRC April 2004 - March 2007
Access Direct April 2003 - March 2004
Skills
Active Directory, VoIP, Servers, Firewalls, VPN, DHCP, Switches, Project Management, Windows, Process Improvement, Group Policy, Call Centers, Networking, Security, Software Documentation, Infrastructure, Software Installation, Microsoft Exchange
Education
University of Minnesota Duluth 2000 — 2002
B.S., Computer Science
Hibbing Community College-A Technical and Community College 1998 — 2000
Associate's degree, Computer Science
George Mason University July 2007 - Present
CACI 1999 - 2004
PRC 1992 - 1998
Litton PRC 1986 - 1998
Skills
Public Speaking, Strategic Planning, Non-profits, Project Management, Higher Education, Leadership Development, Event Planning, Leadership, Analysis, Team Leadership, Microsoft Office, Fundraising, Team Building, Business Development, Teaching, Management, Change Management, Recruiting, Coaching, Policy, Event Management, Customer Service, Training, Volunteer Management, Nonprofits, Community Outreach, Strategic Communications, Program Management, Project Planning, PowerPoint, Technical Writing, Business Strategy, Social Networking, Student Development, Grant Writing, Management Consulting, Organizational..., Sales, System Administration, Staff Development, New Business Development, Student Affairs, Entrepreneurship, Proposal Writing, Program Development, Marketing, Government, Budgets, Time Management, Alumni Relations
Education
George Mason University 1975 — 1985
BS, MBA, Information Systems
Calkain Companies January 2014 - Present
River Hawk Productions February 2012 - June 2014
Sitters.com June 2008 - June 2009
AOL Time Warner September 1996 - February 2004
PRC June 1994 - September 1996
Titan Corporation December 1991 - June 1994
Skills
Process Improvement, Strategic Planning, Program Management, Project Management, Microsoft Office, Vendor Management, Databases, Business Analysis, MS Project, Dreamweaver, HTML, CSS, Microsoft Publisher, Relational Databases, Accounting, financial..., Systems analysis,..., Adobe Photoshop, Adobe InDesign, Budgets, Business Development, Customer Service, Finance, Leadership, Management, Public Speaking, Strategy, Sales
Education
George Mason University 1995 — 1998
MBA
University of Florida 1987 — 1991
BSBA, Finance
MrFloridaWholesale October 2014 - Present
Motor Club of America MCA May 2013 - Present
G.I.T.S.Ministries October 2008 - Present
G.I.T.S. Ministries August 2008 - June 2013
Orlando Health August 2008 - June 2010
Rover Central Security April 2002 - 2004
PRC January 2001 - January 2002
Skills
Event Planning, Music, Entertainment, Public Speaking, Customer Service, Healthcare, Social Networking, Event Management, Public Relations, Social Media, Non-profits, Sound, Computer Hardware, Computer Repair, computer software, Network Administration, Wireless Networking, Wireless Security, internet marketing,..., Sales, Nonprofits, Project Management, Time Management, Software, Social Media Marketing, Advertising
Education
Florida Technical College 2011 — 2013
Associate of Science (AS), Network and System Administration/Administrator, 3.2
Florida Career College 2011 — 2012
Network Administration with Wireless Hardware Technolgy
Miami Southridge Senior High 1995 — 1998
Diploma
Ernst & Young April 2013 - Present
Microsoft December 2010 - April 2013
Cox Communications May 2008 - December 2010
Sun Microsystems June 2003 - May 2008
Convergys June 2002 - February 2003
Citicorp Latin America June 2000 - February 2002
PRC November 1998 - July 2000
Ocwen Federal Bank May 1997 - November 1998
Skills
SDLC, Software Project..., Visio, Business Intelligence, Business Analysis, Integration, PMO, Requirements Analysis, Program Management, Cloud Computing, PMP, Vendor Management, Cross-functional Team..., Enterprise Architecture, Enterprise Software, Disaster Recovery, Software Development, Data Center
Education
University of Alabama 1989 — 1993
Georgia Institute of Technology
Green and Black Belt, 6Sigma
Ashburn Consulting LLC February 2009 - Present
Fairfax County Government February 2009 - Present
Arlington County 2004 - 2009
General Dynamics Information Technology 2004 - 2009
General Dynamics Information Technology 2004 - 2009
PRC 1997 - 2001
Skills
OSPF, Cisco IOS, Network Security
Education
The Catholic University of America
Bachelor of Arts (B.A.), Information Technology
George Mason University
The Copeland Insurance Group December 2014 - Present
National Life Group August 2014 - Present
Kelly-green Enterprises December 2009 - Present
Kelly-green Enterprises November 2008 - Present
FBMC Benefits Management November 2014 - December 2014
Convey Health Solutions August 2014 - November 2014
National Life Group August 2013 - July 2014
PRC April 1994 - April 2008
Skills
Marketing, Entrepreneurship, Call Center, Leadership Development, Recruiting, Public Speaking, Customer Experience, Customer Retention, Team Leadership, Email Marketing, Coaching, Customer Service, Call Centers, Inbound Marketing, Team Building, Corporate Communications, Microsoft Office, Employee Relations, Vendor Management, Telemarketing, Training, Social Media Marketing, Leadership, Management, Customer Satisfaction, Sales, Employee Training, Employee Benefits, Insurance, CRM, Analysis
Education
Strayer University 2011 — 2013
Masters, Business Administration and Management, General
Strayer University 2009 — 2011
BBS, Business Administration HR
Miami Dade College 1989 — 1992
Associate of Arts (AA), Business Management/Marketing
SPRV Technologies October 2009 - Present
PRC December 1999 - October 2009
Precision Response Corporation 1998 - 2004
International Systems Technologies December 1998 - December 1999
Softcom Systems August 1994 - June 1996
Skills
Benefits Negotiation, Mobile Applications, PMP, Vendor Management, Start-ups, Social Media, Mobile Technology, Outsourcing, Requirements Analysis, SDLC, Program Management, XML, Enterprise Architecture, CRM, Management, Agile Project Management, Call Center, Android, Business Process, Disaster Recovery, Agile Methodologies, Software Project..., Technical Recruiting, IT Strategy, Project Portfolio..., Business Objects, Business Intelligence, Integration, Project Management, Managed Services, Recruiting, Business Analysis, JavaScript, Blackberry, BPO, Microsoft SQL Server, Oracle, Talent Acquisition, IT Service Management, Data Center, Human Resources, Sourcing, Professional Services, Crystal Reports, IT Management, Telecommunications, SaaS, Process Improvement, Business Process..., Call Centers
Education
School of Finance and management 1996 — 1998
MBA, Information Technology, Finance
Gulbarga University 1990 — 1994
BE, Electronics, communication, Computers
URS Corporation September 2013 - Present
TASC April 1994 - Present
TASC April 1994 - September 2013
Northrop Grumman/IT TASC April 1994 - December 2012
COMSAT April 1991 - April 1994
COMSAT April 1991 - April 1994
COMSAT January 1991 - January 1993
PRC January 1989 - January 1991
MAXIM TECHNOLOGIES/XMCO January 1988 - January 1989
MAXIM January 1988 - January 1989
Skills
Databases, Defense, DoD, Security Clearance, Integration, Software Development, Aerospace, Simulations, Software Engineering, Unix, Engineering Management, Testing, System Design, Systems Engineering, Program Management, Enterprise Architecture, System Architecture, Analysis, Proposal Writing, Requirements Analysis, Business Process, SDLC
Education
FEAC 2009 — 2009
Certified Enterprise Architect
New Mexico Institute of Mining and Technology 1973 — 1974
MS, Computer Science
New Mexico Institute of Mining and Technology 1969 — 1972
BS, Mathematics
Illinois Institute of Technology
PhD, Computer Science
New Mexico Institute of Mining Technology
BS, Applied Mathematics
New Mexico Institute of Mining Technology
MS, Computer Science
University of Colorado Denver January 2012 - Present
Echostar March 2009 - April 2010
Sharpshooter Imaging September 2008 - February 2009
PRC January 1999 - April 2008
PRC July 2001 - January 2007
Hancock Information Group January 1999 - July 2001
Skills
Vendor Management, Virtualization, Data Center, IT Management, ITIL, Team Building, Disaster Recovery, IT Operations, Security, Management, Team Management, Enterprise Architecture, Process Improvement, Active Directory, Infrastructure, Call Centers, Leadership, CRM, Troubleshooting, VMware, System Administration, Information Technology, VoIP, SharePoint, Team Leadership, Cisco Technologies, Networking, Call Center, SDLC, Technical Support, Servers, Strategy, IT Strategy, VPN, Cloud Computing, Integration, Hardware, Microsoft Exchange, DNS, Firewalls, Network Security, Windows Server, Citrix
Education
Metropolitan State University of Denver
ActioNet, Inc. July 2012 - Present
ActioNet, Inc. April 2008 - July 2012
Common Sense Solutions (Fairfax, VA) 2007 - 2011
Primescape Solutions, Inc. October 2006 - April 2008
New Technology Management, Inc. (now Sentrillion) October 2002 - October 2006
eko systems November 2001 - August 2002
Independent Consultant April 2001 - November 2001
OneSoft Corporation, Inc. October 1998 - April 2001
Discovery Communications November 1997 - August 1998
PRC April 1989 - April 1997
Skills
Technical Documentation, CMMI, ITIL, Quality Assurance, Technical Writing, Process Development, Process Improvement, Documentation, SDLC, Proposal Writing, SharePoint, Analysis, Software Documentation, Process Simulation, Scrum, ISO 20000, Project Management, IT Strategy, Strategy, Business Process..., Software Development, Training, Iso 9000, Management, Integration, Program Management, Information Technology, Vendor Management, Requirements Analysis, Consulting, Agile Methodologies, Business Analysis, Leadership, Business Process, PMO, Cross-functional Team..., Risk Management
Education
The College of William and Mary 1982 — 1986
Bachelor's Degree
Landmark Education 2008 — 2015
T.C. Williams 1979 — 1982
HS diploma
Turnkey Auto Group February 2014 - Present
O.I.C of South Florida June 2011 - February 2014
TCC Media May 2010 - June 2011
The Urban League of Broward County November 2009 - April 2010
PRC November 2007 - October 2008
Health Care Plan of America April 2004 - September 2007
Community Affairs Inc. January 1995 - March 2004
Skills
Customer Service, Account Management, Call Centers, Team Leadership, Sales Management, Management, Customer Experience, Marketing Strategy, Advertising, Strategic Planning, Social Media, Sales, Direct Marketing, Online Advertising, Customer Retention, Training, Recruiting, Team Building, Cold Calling, Coaching, Marketing, Community Outreach, Fundraising, Public Speaking, Leadership Development, Interviews, Policy, Employee Benefits, Leadership
Education
Jacksonville Theological Seminary 2004 — 2006
Associate's degree, Christian Education
Kutztown University of Pennsylvania 1986 — 1988
Interval International February 2011 - Present
PRC January 2010 - May 2011
PRC October 2006 - February 2010
SMT of America October 2000 - October 2006
Skills
VMware, Windows, Active Directory, Citrix, Virtualization, Windows Server, Microsoft Exchange, Servers, DNS, Troubleshooting, Data Center, DHCP, VMware ESX, Cisco Technologies, IIS, Microsoft SQL Server, System Administration, Integration, Enterprise Architecture
Education
Miami Dade College 2003 — 2006
United States Marine Corps Sergeant 1994 — 2000
Technical, Radar/Radio Communications Techinician
Intermedix October 2012 - October 2014
Intermedix February 2008 - October 2012
PRC January 2006 - July 2007
PRC January 2005 - January 2006
PRC February 2004 - January 2005
Skills
Ability to type 60+..., Ability to effectively..., Provide excellent..., Reliable, Ability to make..., Skilled at supporting..., Professional apperance,..., Ability to work in a..., Ability to lead,..., Ability to work well..., Proficiency with..., CPR Certified (BLS), Medical Billing, Medicare Audits, Microsoft Office, Medicaid Audits, Healthcare, Management, Time Management, Microsoft Word, Customer Service, Analysis, Databases, Employee Benefits, Policy, Budgets, Call Centers, Invoicing, Hard Working, Access, Microsoft Excel, Team Leadership, Process Improvement, HIPAA
Education
Miami Dade College 2004 — 2011
Associate of Arts (A.A.), Computer Art Animation
Miramar Highschool 2001 — 2002
High School/Secondary Diplomas and Certificates
Nysa Capital, LLC 2015 - Present
J&P Cycles June 2008 - July 2015
PRC 2005 - 2008
Ron Weber and Associates 1996 - 2002
APAC 1991 - 1996
Skills
Call Center, Microsoft Office, Customer Experience, Word, Excel, Process Improvement, Customer Relations, Operations Management, Customer Service, Customer Satisfaction, Strategic Planning, Team Building, Sales Management, Program Management, New Business Development, PowerPoint, Telecommunications, Coaching, Budgeting, Employee Relations, Business Strategy, Forecasting, Problem Solving, Call Centers, Training, CRM, Account Management, Management, Contact Centers, Leadership, Team Leadership, Workforce Management, Microsoft Word, Microsoft Excel, Retail, Budgets, Outsourcing, Performance Management, Strategy
Education
Kirkwood Community College 2008 — 2012
Business
AV-ED Flight School August 2002 - Present
IBM August 1982 - April 2011
AV-ED Flight School August 1983 - August 2008
PRC August 1972 - August 1982
Skills
Flight Safety, Flights, Commercial Aviation, SAN, Architecture, Integration, Storage, Cloud Computing, Disaster Recovery, AIX, Data Center, Unix, Aircraft, Virtualization, IT Strategy, System Architecture, Program Management, VMware, Aviation, Teaching, Flight Training, SOA, Solution Architecture, Enterprise Architecture, Servers, Project Management, Enterprise Software, Requirements Analysis, Project Portfolio..., Security, Business Intelligence, Linux, CISSP, Vendor Management, IT Service Management, Storage Virtualization, PMP, Business Continuity, High Availability, SDLC, Solaris, Pre-sales, ITIL, Technical Leadership, SaaS, Architectures, Software Development, Storage Area Networks, IT Operations, IT Management
Education
George Mason University 1976 — 1981
MA, Psychology
West Virginia University 1968 — 1972
BS, Computer Science
Fannie Mae Senior ArchitectSapientSeptember 2000 - March 2001
SAIC September 1992 - April 1994
Watson Wyatt July 1991 - September 1992
PRC November 1989 - July 1991
Skills
SDLC, Business Analysis, Requirements Analysis, IT Strategy, Enterprise Architecture, Program Management, Vendor Management, Business Process..., Integration, Software Project..., Risk Management, Business Process, Requirements Gathering, PMO, Agile Methodologies, Process Improvement, Project Management, Project Portfolio..., Software Development
Education
George Mason University 1982 — 1989
BS, Decision Sciences
Fauquier County Government, Department of Information Technology September 2014 - Present
Fauquier County Government, Office of Reassessment May 2012 - August 2014
Fauquier County Government, Department of Information Technology July 2010 - April 2012
Fauquier County Government, Office of Reassessment March 2008 - June 2010
Fauquier County Government, Department of Information Technology November 2001 - March 2008
TMA Net July 1998 - November 2001
Fauquier Hospital June 1997 - July 1998
MindWrap March 1993 - June 1997
PRC April 1985 - September 1992
Skills
Government, Security, Local Government, GIS, Research, Project Planning, System Administration, Training, Microsoft Office, Customer Service, Public Relations, Policy, Public Speaking, Data Analysis, Supervisory Skills, Technical Support, Budgets, Customer Support, Management, Project Management, Team Management
Education
George Mason University 1982 — 1984
BS, Public Administration
Virginia Polytechnic Institute and State University 1980 — 1981
N/A
The Wright Agency January 2011 - Present
Amscot February 2006 - November 2010
PRC 2001 - 2006
Education
Florida Metropolitan University 2008 — 2011
Bachelor's, Healthcare Administration
Cypress Creek High School 1993 — 1995
Diploma, General Studies
DBL Accounting, LLC February 2008 - Present
DBL Accounting, LLC February 2008 - Present
Gulf Citrus Management, Inc September 2003 - January 2008
GE February 2001 - August 2003
Holman Enterprises May 2000 - December 2000
PRC April 1996 - April 1999
Café Tu Tu Tango October 1990 - June 1993
Skills
Accounts Payable, Financial Analysis, Accounting, Budgets, QuickBooks, Tax Preparation, Cash Flow, Forecasting, Payroll, Finance
Education
Kaplan University-Davenport Campus 2011 — 2013
Master's Degree, Accounting & Taxation
Florida Atlantic University 1994 — 1996
Bachelor of Business Administration (B.B.A.), Accounting
Florida Atlantic University 1993 — 1996
BA of Business Administration, Accounting
City University of New York-Herbert H. Lehman College 1984 — 1986
Computer Science
National School of Technology 1983 — 1985
Certificate, Computer Programming
Donnelly Communications, Inc. May 2014 - November 2014
TKO Global, LLC 2007 - May 2014
1Brick LLC July 2013 - 2014
Strategic Database Research 2010 - June 2013
PRC 2000 - 2007
Age Wave Impact September 1998 - August 1999
ICT Group 1993 - 1997
Skills
Lead Generation, Customer Retention, CRM, Account Management, Call Centers, Direct Sales, New Business Development, Customer Satisfaction, Selling, Call Center, Contract Negotiation, B2B, Customer Service, Sales Management, Strategic Planning, Sales Operations, Business Development, Sales, Leadership, Marketing Strategy, Management, Market Planning, Recruiting, Consultative Selling, Customer Relations, Hyperion Reports, Oracle Personnel and..., CMS, TCS, ACD, Quality View, TrainTrax, NICE, OSDial, Training, Team Building
Education
Western Kentucky University 1989 — 1992
Bachelor of Arts, Psychology with Minor in Music and Criminology
Harding University 1987 — 1989
BA, Psychology, Music
TracFone Wireless August 2014 - Present
Neff Rental February 2013 - August 2014
Neff Rental March 2010 - February 2013
PRC 1998 - 2000
Skills
Construction, Sales, Contract Negotiation, Key Account Management, Business Development, New Business Development, Account Management, Contract Management, Inventory Management, Operations Management, Sales Management, Business Strategy, Logistics, Negotiation, Project Planning, Team Building, Budgets, Procurement, Sales Operations, Purchasing, Customer Service, Salesforce.com, Strategic Planning, Process Improvement, Microsoft Office, Customer Satisfaction
Education
ITT Technical Institute 2010 — 2012
Paralegal Studies, Law
Florida Memorial College
Marketing
University of North Florida
Marketing
BB&T August 2015 - Present
Susquehanna Bank December 2014 - August 2015
Susquehanna Bank December 2013 - August 2015
The JayGroup September 2009 - December 2013
The Jay Group August 2011 - August 2012
PRC May 2009 - July 2009
PRC August 2008 - May 2009
The Pittsburgh Airport Marriott February 2008 - August 2008
The Pittsburgh Airport Marriott August 2006 - February 2008
Skills
Data Entry, Customer Service, Management, Outlook, Customer Satisfaction, Microsoft Excel, Account Management, Leadership, Inventory Management, Call Centers, Microsoft Office, Microsoft Word, Sales, PowerPoint, Customer Experience, Telephone Skills, Teamwork, Team Leadership, Time Management, Sales Management, Workforce Management, Business Intelligence, Marketing, Training, Hospitality, Event Planning, Communication, Process Improvement, Organization, Troubleshooting, Team Management, Strategic Planning, Leadership Development, Spreadsheets, Business Development, HTML, Marketing Strategy, AS400 system, Motivation, Windows, Social Media, Public Speaking, Access, Photoshop, E-commerce, New Business Development, Banking, Team Building, Retail Banking
Education
Grand Canyon University 2014 — 2016
Bachelor's degree, Business Administration, Management and Operations
Millersville University of Pennsylvania 2013 — 2014
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Pittsburgh Technical Institute 2006 — 2008
Associate of Arts and Sciences (A.A.S.), Business Administration
Lancaster County Career and Technology Center 2005 — 2006
Internet Programing Web Design, Information Technology, 12
John Piersol McCaskey High School 2003 — 2006
Diploma, Computer Science
IZEA April 2015 - June 2015
IZEA September 2014 - April 2015
Robert Half Technology July 2014 - August 2014
Sykes January 2014 - February 2014
Independent Contractor September 2012 - October 2013
InPalatka.com March 2011 - September 2012
Mantra Media Group April 2011 - August 2012
Need An Article 2010 - 2010
C.I.S. January 2009 - November 2009
PRC April 2007 - November 2007
Skills
Networking, Technical Support, Computer Hardware, Troubleshooting, Windows, Microsoft Office, SEO, Project Management, Call Center, Customer Support, Software Documentation, Switches, Servers, TCP/IP, Customer Satisfaction, Customer Service, Windows 7, Customer Experience, Visio, Security, Editing, Social Media Marketing, Call Centers, XP, Help Desk Support, Service Delivery, Web Authoring, advertising, technical writing, Linux Server, Linux Desktop, Data Entry, Software Installation, Computer Repair, Web Marketing, Operating Systems, Blogging, Online Advertising, Computer Maintenance, Market Research, Marketing, Cloud Computing, Cloud Security, Unix, Mac Systems, Social Media
Education
Axia College of the University of Phoenix 2008 — 2013
Associates, Information Technology
Liberty University 2010 — 2010
associates, Information Systems Management
John Deere January 2014 - Present
Midwest Provision Inc. August 2005 - April 2010
PRC May 2005 - May 2008
Skills
Manufacturing, Microsoft Office, Project Management, Product Development, Continuous Improvement, Process Improvement, Customer Service, Management, Lean Manufacturing
Education
Kirkwood Community College
Associate of Arts and Sciences (AAS), Computer Science
InterMedi@Marketing Solutions June 2015 - Present
Dialog Direct February 2012 - May 2015
TLC & Associates January 2007 - February 2012
PRC September 2004 - January 2007
TeleSpectrum Worldwide February 2000 - September 2004
Kemper Insurance January 1998 - February 2000
Transamerica March 1996 - January 1998
Citigroup September 1988 - March 1995
Skills
CRM, Strategy, Business Development, New Business Development, Start-ups, Outsourcing, Sales, Call Center, Management, Call Centers, Sales Management, BPO, Account Management, Strategic Partnerships, Strategic Planning, Lead Generation, Operations Management, Executive Management, Integrated Marketing, Vendor Management, Marketing, Marketing Strategy, Telemarketing, Business Strategy, Contract Negotiation, Salesforce.com, Customer Retention, B2B, Customer Experience, Solution Selling, Direct Sales, Selling, Cross-functional Team..., Contact Centers, Customer Satisfaction, Customer Acquisition
Education
MBA Maryville University
MBA, Marketing
Independent April 2011 - Present
Deloitte July 2009 - 2011
CACI 2009 - April 2010
Northrop Grumman Corporation 2001 - 2006
PRC 1990 - 2000
Skills
Government Contracting, Process Improvement, DoD, Program Management, Management Consulting, Government, Contract Negotiation, Contract Management, Proposal Writing, Federal Government, Risk Management, Analysis, Change Management, Strategic Planning, Procurement, RFP, Management, Business Process..., Executive Management, Security Clearance, Cross-functional Team..., Operations Management, Policy, Government Procurement, Project Management, Team Building, Managerial Finance, Supply Chain Management, Risk Assessment, PMO, Business Development, Logistics, Strategy, Strategic Sourcing, Defense, Governance, FAR, Business Transformation, Leadership, Outsourcing, Project Planning, Mergers & Acquisitions, Earned Value Management, Pricing, Six Sigma, Organizational..., Integration, Supply Management, Business Analysis, Business Planning
Education
Georgetown University 2000 — 2004
North Carolina A&T State University 1974 — 1978
bachelor of Science, Business Management
Estime & Irvin Associates 2008 - Present
Community Case Management 2007 - 2008
PRC 2004 - 2007
Smith Barney 1993 - 1994
Skills
Recruiting, Training, Customer Service, Team Building, Insurance, Leadership, Public Speaking, Contract Negotiation, Performance Management, Employee Relations
Education
Florida International University - College of Business 2005 — 2007
Management and International Business
Oakwood College 1989 — 1993
Anderson Consulting Services April 2014 - Present
Florida Memorial University National Alumni Association June 2008 - January 2014
Alorica September 2009 - December 2011
Alpha Phi Alpha Fraternity, Inc. January 2008 - December 2011
PRC March 2002 - October 2009
Friends of the Children, Inc 1996 - 2002
Montinari Clinical School 1986 - 1996
Skills
Leadership, Management, Sales Operations, Marketing, Coaching, Customer Satisfaction, Customer Service, Time Management, Leadership Development, Training, Public Speaking, Team Building, Community Outreach, Event Planning, Fundraising, Government, Microsoft Excel, Microsoft Office, Microsoft Word, Nonprofits, Outlook, Program Management, Social Media Marketing, Social Networking, Staff Development, Strategic Planning, Team Leadership
Education
Florida Memorial College 1979 — 1984
BS, Education
Ecuatours Planet October 2013 - Present
Alorica July 2007 - August 2013
PRC December 2006 - 2007
PRC February 1999 - July 2006
Ecuatours Travel Agency September 1995 - February 1999
Skills
Workforce Management, Performance Management, Employee Relations, Call Center, Call Centers, Payroll, CRM, BPO, Customer Experience, Management, Training, Coaching, Employee Benefits, Kronos, Leadership, Team Building, Contact Centers, Avaya, Applicant Tracking..., Human Resources, Team Leadership, Recruiting, Inbound Marketing
Education
Miami Dade College 1992 — 1995
Miami Senior High School 1988 — 1992
High School Diploma
Fire Fighter Sales and Service Company February 2011 - Present
PRC August 2006 - February 2011
US Airways August 1999 - May 2006
Skills
Personnel Recruiting, Employee Relations, Workers Compensation, Performance Management, Onboarding, Human Resources, Benefits Administration, Personnel Selection
Education
Geneva College 1996 — 1998
B.S., Human Resources
GLOBALFOUNDRIES June 2015 - Present
PICA Corporation January 2006 - May 2015
Hewlett-Packard 2002 - 2005
PRC 2000 - 2002
PINKERTON Corporate Risk Management Services 1994 - 2000
United States Marine Corps 1989 - 1994
Skills
Physical Security, Security Management, Executive Protection, Crisis Management, Corporate Security, Risk Assessment, Background Checks, Security Operations, Security, Security Audits, Risk Management, Surveillance, Business Continuity, Investigation, Fraud, Operations Management, Security+, Vulnerability Assessment, Private Investigations, Enforcement, Loss Prevention, Police, Government, CCTV, Internal Investigations, Interrogation, Workplace Violence, Intelligence Analysis, Criminal Investigations, Intelligence, Counterterrorism, Personal Security, Security Training, Asset Protection, Protection, Close Protection, Tactics, Personal Protection, Counterintelligence, Homeland Security, Access Control, Firearms, Supply Chain Security, Emergency Management, Weapons, Force Protection, Contingency Planning, Special Operations, Security Consulting, Criminal Justice
Education
Marquette University 1987 — 1989
BA, Criminology
University of Notre Dame 1985 — 1987
weight loss tea February 2008 - Present
Comp USA September 2007 - January 2008
PRC March 2007 - August 2007
Tahitian Noni International January 2006 - February 2007
American Habilitation Services January 2003 - December 2005
National Computer Consulting Group Inc December 2002 - December 2002
Education
Miami Dade College 2000 — 2002
South Dade Senior High School 1995 — 2000
High School Diploma
Homestead Job Corps
Miami Dade College
SAS September 2001 - Present
Ericsson 1993 - 1999
PRC 1991 - 1993
Skills
Enterprise Software, Business Analytics, Analytics, SaaS, Business Intelligence, Predictive Analytics, Account Management, Demand Generation, Forecasting, Management, Solution Selling, Pre-sales, Sales Management, Sales, Sales Operations
Education
Liberty University 1986 — 1990
BS, Finance
Lewisburg High School 1982 — 1986
Coral Gables Hospital August 2008 - Present
PRC June 2002 - June 2008
Miami International Airport June 1999 - August 1999
Skills
Applicant Tracking..., Benefits Administration, Customer Service, Employee Benefits, Employee Relations, HRIS, Human Resources, Onboarding, Organizational..., Performance Management, Personnel Management, Taleo, Training, Vendor Management, Talent Acquisition, Recruiting, Deferred Compensation, College Recruiting
Education
Florida International University 2002 — 2008
B.S., Criminal Justice
Union College (KY) 2000 — 2002
Criminal Justice, Sociology, & Psychology
Caruthers Coaching and Consulting, LLC October 2008 - Present
Northrop Grumman September 2000 - September 2008
Northrop Grumman Corporation 1998 - September 2000
PRC 1984 - 2000
Northrop Grumman Corporation 1993 - 1998
BDM 1982 - 1984
Naval Research Lab 1972 - 1982
Bellcomm 1966 - 1969
Skills
DoD, Proposal Writing, Government Contracting, Program Management, Systems Engineering, Earned Value Management, Government, Defense, Security Clearance, RFP, Training, Proposal Support, Business Development, Integration, Federal Government, FAR, Information Assurance, Image Capture
Education
Keller Graduate School of Business 1998 — 2001
MBA, Keller Graduate School of Business
George Mason University 1990 — 1991
Graduate Studies, Psychology
Virginia Polytechnic Institute and State University 1984 — 1985
Graduate Studies Computer Science
University of Maryland College Park 1967 — 1968
Graduate Studies, Computer Science
University of Mary Washington 1962 — 1966
BS, Math, Physics
Clinical Ink October 2014 - Present
ICON Medical Imaging August 2012 - October 2014
ICON Medical Imaging March 2009 - August 2012
PRC February 2003 - September 2005
Advanced Biologics February 2001 - February 2003
Janssen Pharmaceutica August 2000 - January 2001
Covance September 1996 - August 2000
Skills
CRO, Clinical Data Management, Oracle Clinical, Clinical Trials, CTMS, Clinical Development, GCP, Oncology, CDISC, Medidata, CRF design, Clinical Research, Data Management, Inform, Pharmaceutical Industry, ICH-GCP, 21 CFR Part 11, Therapeutic Areas, EDC, Clinical Monitoring, FDA
Education
Kutztown University of Pennsylvania 1991 — 1996
BS, Micro Cell Biology
Qpay June 2014 - Present
Qpay August 2012 - June 2014
PRC October 2005 - July 2012
Lan Chile February 2004 - September 2005
Atento June 2001 - January 2002
Cambridge Technology Partners March 1995 - June 2001
Novell, Inc. 2001 - 2001
Skills
CRM, Operations Management, Process Improvement, Business Analysis, Business Process..., Project Management, Outsourcing, Business Intelligence, Software Project..., Change Management, Team Leadership, Strategic Planning, Management Consulting, Business Strategy, Call Center, Requirements Analysis, SDLC, Requirements Gathering, Call Centers, Agile Methodologies, Analysis, Integration, Strategy, Business Process, Cross-functional Team..., Product Management, Visio, Software Development, Agile Project Management
Education
Georgia Tech 1994 — 1995
MSIE
Georgia Tech 1989 — 1993
BIE
Leon Pinelo 1975 — 1988
Middleburg Bank September 2011 - Present
Giesecke & Devrient August 2010 - September 2011
Verizon Business February 2005 - October 2007
Citicorp April 2003 - February 2005
Independent Consultant May 2001 - April 2003
Cardinal Financial September 1999 - May 2001
PRC January 1997 - August 1999
PSI International June 1995 - January 1997
Skills
Deferred Compensation, Employee Relations, Performance Management, Talent Management, Succession Planning, Employee Engagement, Training, Management, Employee Benefits, HRIS, Recruiting
Education
Marymount University 1998 — 2001
MAHRM
James Madison University 1991 — 1995
BBA
CUNA Mutual Group August 2007 - Present
PRC March 1997 - April 2007
Project Management June 1996 - March 1997
MESA Group November 1995 - June 1996
News Electronic Data November 1994 - November 1995
Symantec Corp January 1993 - November 1994
ChipSoft Inc. August 1989 - October 1993
Skills
Vendor Management
Education
Illinois College 1983 — 1987
BA, Business Administration
Tangoe April 2013 - Present
Avotus Corporation August 2009 - March 2013
Software Support Group March 2000 - July 2009
Getronics November 1996 - March 2000
Northrop Grumman Technical Services April 1994 - October 1996
PRC May 1985 - April 1994
Skills
Managed Services, Telecom Expense..., Telecommunications, Mobile Device Management, Vendor Management, SaaS, Solution Selling
Education
George Mason University 1987 — 1994
Bachelor of Science (B.S.), Computer Science
Comcast Cable May 2014 - Present
Visiting Nurse Association of Colorado October 2008 - May 2014
PRC October 2006 - October 2008
Fiserv Item Processing May 2005 - September 2006
Fiserv ISS 2002 - May 2005
Resources Trust 2000 - 2002
Volt Services Group 1998 - 2000
Skills
Human Resources, Employee Relations, Training, Personnel Management, Change Management, Employee Benefits, FMLA, HRIS, ADA compliance, Communication, Recruiting, HR Policies, New Hire Orientations, Talent Acquisition
Education
University of Denver 1995 — 1997
MA
Graceland University 1991 — 1995
BA
Acosta Sales & Marketing February 2011 - Present
SilkRoad technology June 2008 - February 2011
Vurv Technology May 2004 - May 2008
General Dynamics November 2001 - May 2004
US Treasury Department, Office of Thrift Supervision September 2000 - September 2001
PRC June 1997 - May 1999
Skills
ColdFusion, Microsoft SQL Server, Resource Management, Java, JavaScript, Process Improvement, Project Management, MS Project, Problem Solving, Problem Analysis, Collaborative Problem..., html, Web Services, XML, XML Spy, XSLT, XSD, CSS, jQuery, Eclipse, Visual Studio, TFS, SSIS, SQL, Oracle SQL, T-SQL, T-SQL Stored Procedures, PL/SQL, ColdSpring, Software Architectural..., Software Solution..., Software Development, SaaS, Software Quality..., Software Engineering, Talent Acquisition, Global Talent..., Talent Management, Performance Management, Perforce, Performance Improvement, JIRA, Photoshop, Digital Video, Video Editing, Computer Animation, Flash Animation, Flash Video, Teaching English as a..., C#
Education
University of Maryland University College 1998 — 1999
M.S., Technology Management
Oral Roberts University 1985 — 1992
B.S., Telecommunications
Montgomery College
Computer Science
STHS
Global HR Research March 2012 - Present
FADV October 2005 - March 2012
PricewaterhouseCoopers November 2002 - November 2005
Arthur Andersen June 1998 - October 2002
PRC November 1987 - May 1998
Skills
SDLC, Enterprise Architecture, Software Project..., Requirements Analysis, Business Analysis, IT Strategy, Vendor Management, Integration, Process Improvement, PMO, Program Management, Agile Project Management, Agile Methodologies, Scrum, Strategic Planning, Leadership, Business Intelligence, SaaS, Project Management, SharePoint, Cloud Computing, IT Management, Software Development, Databases, SOA
Education
George Mason University 1987 — 1991
MS, Information Systems
James Madison University 1983 — 1987
BBA, Information Systems
FireEye, Inc. January 2014 - Present
Mandiant March 2012 - January 2014
AppAssure Software December 2010 - February 2012
Symantec Corporation May 2003 - December 2010
Aether Systems March 2000 - February 2002
XI Software 2002 - 2002
Riverbed Technologies October 1998 - March 2000
Noblestar November 1997 - October 1998
American Management Systems (AMS) February 1995 - November 1997
PRC May 1994 - February 1995
Skills
C#, C++, .NET, SQL Server, Windows, Relational Databases, Team Building, Linux, C, Linux development, Visual Studio, SQL, Unix, Programming, Operating Systems, T-SQL, LINQ, Web Services, Creative Problem Solving, Cross-functional..., Full SDLC, SDLC, Agile, Agile Methodologies, Microsoft SQL Server, Git, REST, Software Design, Distributed Systems, Testing, Visual Basic
Education
James Madison University 1990 — 1994
BS
Bridge Metrics October 2014 - Present
North Texas Crime Commission February 2014 - Present
Eleven Canterbury, LLC 2013 - Present
Speartip A Cyber Counter Intelligence Company 2009 - Present
Virtual Resources, Inc. 2005 - Present
Enterprise Bank 2003 - Present
Ignite Sales 2000 - Present
PRC 2007 - 2008
MasterCard 1994 - 2005
Payment Systems Technology & Consulting 1988 - 1992
Skills
Banking, Credit Cards, Strategic Planning, Outsourcing, Project Management, Executive Management, Vendor Management, Business Strategy, Strategy, Mergers & Acquisitions, Process Improvement, Change Management, Start-ups, Mergers, Business Process..., Business Analysis, Leadership, Program Management, Management, Financial Analysis, Risk Management, Management Consulting, Product Management, Financial Services, Business Development, CRM, Strategic Partnerships, IT Strategy, Organizational..., Analytics, Consulting, Business Intelligence, Cross-functional Team..., SaaS, Business Transformation, Business Planning, Governance, Entrepreneurship, E-commerce, Enterprise Software, Professional Services, Integration, IT Management, Payment Systems, Project Portfolio..., Portfolio Management, Cloud Computing, Venture Capital, Corporate Development, Competitive Analysis
Education
Franklin University 1961 — 1965
Industrial Management
Citrix Systems 2006 - Present
PRC 2000 - 2004
Skills
Salesforce.com, SFDC, Cloud Computing, Force.com, SaaS
Education
Kyiv National Taras Shevchenko University 1979 — 1984
Kaplan University April 2009 - Present
InfoSource Learining January 2008 - January 2010
PRC 2002 - 2007
PRC/Hancock Information Group 2002 - 2007
Pepsi Cola Bottling Co June 1986 - May 1991
North Eask Seiko Watch Company June 1981 - 1985
Skills
Coaching, Customer Retention, Lead Generation, Call Center, Sales Process, Social Media, Direct Sales, CRM, New Business Development, Management, Customer Service, Organizational..., PowerPoint, Team Building, Public Speaking, Employee Training, Outlook, B2B, Sales, Telemarketing, Staff Development, Leadership Development, Call Centers, Business Development, Social Networking, Leadership, Cold Calling, Salesforce.com, Recruiting, Enrollment Management, Customer Satisfaction, Admissions, Training, Student Recruiting, Career Counseling, Interviews, Adult Education, Higher Education, College Recruiting, Marketing, Career Development, Time Management, Account Management, Distance Learning, Team Leadership, E-Learning, Strategy, Student Affairs, CampusVue, Sales Management
Education
Kaplan University-Davenport Campus 2009 — 2014
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
George W. Wingate 1974 — 1977
High School Diploma
Northrop Grumman January 2000 - Present
PRC 1985 - 2000
Accenture June 1981 - April 1986
Skills
Enterprise Architecture, Business Process, CMMI, Business Analysis, Business Development, Proposal Writing, SDLC, Integration, Project Planning, Team Leadership, Project Portfolio..., PMP, Information Systems, System Integration..., Software Requirements, Government Contracting, Requirements Management, Security Clearance, Strategy, DoD, Information Assurance, Configuration Management
Education
University of Maryland - Robert H. Smith School of Business 1978 — 1981
Master of Business Administration (MBA), Finance, International Business & Marketing
Georgetown University 1973 — 1977
AB, Government, Philosophy
Supreme Court of Virginia February 1997 - Present
Supreme Court of Virginia 1997 - 2010
Geac Interealty January 1997 - December 1997
PRC 1989 - 1997
Litton PRC 1989 - 1995
Skills
Tax, Litigation, Microsoft Office, Legal Research, Legal Writing, Public Speaking, Government, Program Management, Courts, Business Analysis, Policy Analysis, Project Management, Training
Education
James Madison University 1986 — 1988
MBA, Finance
James Madison University - College of Business
Master of Business Administration (MBA), Accounting and Finance
PRC January 2005 - Present
Precision Response Corp 2005 - Present
Global Entertainment Holdings February 2002 - September 2003
American Express September 1999 - June 2001
Dylex 1981 - 1993
Skills
Process Improvement, Call Center, Customer Experience, Business Analysis, CRM, Avaya, Project Management, Software Documentation, BPO, Team Leadership, Customer Satisfaction, Workforce Management, Operations Management, ACD, Change Management, Team Building, Vendor Management, Call Centers, Training, IT Strategy, Troubleshooting, Business Process, Outsourcing, Quality Assurance, CTI, Performance Management, Service Delivery, Data Analysis, Business Process..., Telecommunications, Leadership, Integration, Project Planning, Analysis, Business Intelligence, Management, Disaster Recovery, Call Logging, PeopleSoft, SharePoint, Call Center Development, Visio, Program Management, Contact Centers, MS Project, Team Management, Enterprise Architecture, Coaching, IT Management, Data Center
Education
Humber College 1979 — 1981
PRC August 1997 - Present
Skills
Vendor Management, BPO, Call Center, Business Intelligence, Business Process..., Project Management, PMO, Software Project..., Program Management, PMP, Requirements Analysis, Process Improvement, Business Analysis, Oracle E-Business Suite, Disaster Recovery, Outsourcing, SDLC, Visio, IT Strategy, IT Management, Project Portfolio..., IT Operations, MS Project, Project Delivery, CRM, Business Process, Agile Project Management, Systems Analysis, Telecommunications, Data Center, Quality Assurance, Call Centers, Microsoft SQL Server, IT Service Management, Requirements Gathering, Team Leadership, Process Engineering, Cloud Computing, Operations Management, Software Documentation, Information Technology, ITIL, Governance, ERP, Service Delivery, Team Management, Solution Architecture, Cross-functional Team..., Agile Methodologies, Change Management
Education
Florida International University 1996 — 2000
Ultimate Software Group August 2010 - Present
Ultimate Software 2006 - July 2010
Precision Response Corporation 1991 - 2006
PRC 1991 - 2006
Skills
Information Technology, Software Implementation, Netbackup, Incident Management, Business Analysis, Business Intelligence, Citrix, Cloud Computing, Help Desk Support, Infrastructure, Data Center, Disaster Recovery, IT Management, ITIL, Infrastructure..., Windows Server, SDLC, VMware, System Administration, Visio, Process Improvement, Technical Support, Active Directory, Integration, Vendor Management, Servers, Troubleshooting, Requirements Analysis, Microsoft Exchange, SaaS, System Deployment, Virtualization, SharePoint
Education
Miami Dade College 2002 — 2004
MiamiWebTech August 2011 - Present
Mendoza Pavers, Inc 2013 - 2013
National Credit Consultants, LLC 2008 - 2010
PRC August 1997 - March 2008
Skills
Contact Centers, Call Center, Business Analysis, BPO, Project Management, Requirements Analysis, Visio, Vendor Management, SQL, Workforce Management, Telecommunications, Team Leadership, Business Process..., Leadership, Process Improvement, Software Documentation, Disaster Recovery, SharePoint, Technical Support, Web Development, Business Intelligence, Troubleshooting, CRM
Education
Jacksonville University 1997 — 2000
Cross Country Home Services August 2011 - Present
PRC October 2002 - July 2011
PRC 1998 - 2002
PRC 1995 - 1998
Rent A Center August 1994 - October 1995
Meldisco 1990 - 1993
Skills
Call Center, Modular Messaging, VoIP, Avaya, ACD, Avaya PBX, CTI, Telecommunications, CMS, Vendor Relations, AES, Telephony, PBX, Call Routing, Vendor Management, Call Recording, Contact Centers, Disaster Recovery, Workforce Management, Routing, IVR, Call Logging, System Administration, Unified Communications, Voice Mail, Microsoft Exchange, Active Directory, Troubleshooting, Call Centers, Help Desk Support, System Deployment, Software Installation, Cabling, Enterprise Software, LAN-WAN, Infrastructure, Service Delivery, Inbound Marketing, IT Management, Avaya Technologies
Education
Florida Memorial College 1988 — 1991
B.S., Business Administration
South Broward 1982 — 1986
ChenMed August 2013 - Present
Aplifi November 2011 - August 2013
PRC January 2001 - September 2011
Beckman Coulter 1985 - 2000
Tropigas Data Services 1983 - 1985
Skills
Process Improvement, Customer Experience, Business Process..., ERP, CRM, Change Management, Performance Management, SDLC, Management, Sales Operations, Vendor Management, Customer Satisfaction, Call Center, Testing, BPO, Cross-functional Team..., Outsourcing, Workforce Management, Business Analysis, Operations Management, Team Leadership, Team Building, Account Management
Education
Florida State University - College of Business 1979 — 1980
MBA, Finance
Florida State University 1972 — 1976
BS, Mathematics
Carnival Cruise Lines April 2014 - Present
C3/CustomerContactChannels, Inc. November 2010 - April 2014
PRC 1990 - November 2010
Skills
Financial Analysis, BPO, Workforce Management, Customer Satisfaction, Call Center, Inbound Marketing, Payroll, Customer Service, Business Process..., Vendor Management, Financial Reporting, Outsourcing, Customer Experience, Operations Management, Process Improvement, Accounting, Performance Management, PeopleSoft, Business Analysis, Call Centers, Contact Centers, Forecasting, Time Management, Management, Call Center Development, Sarbanes-Oxley Act, Budgets, Analysis, Offshoring, Customer Retention, CRM, Leadership, Training, Recruiting, Human Resources, Coaching
Education
Miami Dade College
Prudential Florida Realty May 2007 - July 2013
H&R Block 2005 - 2013
EGS International May 2006 - February 2007
PRC September 2005 - May 2006
PRC May 2005 - September 2005
PRC December 2003 - May 2005
CEO Consultores January 2001 - September 2003
PDVSA CIED July 1998 - December 2000
Skills
Financial Analysis, Budgeting, Spanish, Financial Reporting, Excel, Word, Financial Modeling, Mergers, Microsoft Office, Outlook, Forecasting, Business Planning, PowerPoint, Budgets, Microsoft Word, Microsoft Excel, Mergers & Acquisitions, Finance, Training, Strategy, Analysis, Microsoft Access, Marketing, Management, Accounting, Customer Service, Accounts Payable, Negotiation, Strategic Planning
Education
Universidad Metropolitana (VE) 1994 — 2000
Bachelor's degree, Business Administration and Management, General
Florida International University 2012 — 2013
Master of Business Administration (MBA)
Health Information Systems at SLUCare - The Physicians of Saint Louis University October 2011 - Present
Saint Louis University 2008 - October 2011
Wachovia Securities 2007 - November 2008
*Wachovia* 2007 - 2008
*Edwards* 1998 - 2008
A.G. Edwards & Sons, Inc. 1998 - 2007
Systems Engineering Solutions, Inc. 1994 - 1996
PRC 1991 - 1994
Skills
Business Analysis, SharePoint, Visio, Vendor Management, Enterprise Architecture, Program Management, SDLC, PMP, System Administration, Process Improvement, Software Documentation, Resource Management, Requirements Gathering, Requirements Analysis, Project Management, MS Project, Information Technology, Integration, Analysis, IT Management, Leadership, IT Strategy
Education
McKendree University 1991 — 1994
Bachelor of Science, Computing and Information Science
Gilead Sciences February 2014 - Present
Roche May 2011 - May 2013
Genentech May 2006 - April 2011
PRC 2003 - 2006
Skills
Biotechnology, Clinical Trials, Lifesciences, Validation, Pharmaceutical Industry, Quality Assurance, Technology Transfer, R&D, Sop, GMP, FDA, Regulatory Affairs, Computer System..., Medical Devices, Life Sciences
Education
Imperial College London 2012 — 2013
Master of Business Administration (MBA)
PSG College of Technology 1997 — 2001
B.E, Electronics & Communication
New Jersey Institute of Technology
M.S., Electrical Engineering (Computer Networks)
Rockwell Collins May 2007 - Present
PRC February 2003 - May 2007
APAC January 1997 - February 2003
Skills
Requirements Analysis, SDLC, Process Improvement, Visio, SharePoint, Integration, Software Documentation, Visual Basic, Software Development, Testing, VB.NET, Visual Studio, Business Analysis, Software Project..., Requirements Gathering, .NET, Microsoft SQL Server, C#, MS Project, Databases
Education
Mount Mercy University 1993 — 1996
BA, Management
Kirkwood Community College 1991 — 1993
AA, Liberal Arts
Stein-Hrabak Floor Covering & Hrabak Lumber July 2010 - Present
PRC October 1999 - June 2010
Education
Kirkwood Community College 1998 — 2007
ACCENT Marketing November 2010 - Present
ACN 2014 - 2015
Sykes 2007 - 2010
PRC 2006 - 2007
Applied Card Systems 1998 - 2006
Telespectrum Worldwide 1996 - 1998
Skills
Call Center, Customer Satisfaction, BPO, Operations Management, Customer Experience, Vendor Management, Telemarketing, Performance Management, IEX, Customer Service, P&L, Team Building, Coaching, Outsourcing, Leadership Development, Customer Relations, Quality Assurance, Call Centers, Call Center Development, Contact Centers, Workforce Management, CRM, Inbound Marketing, Customer Retention
Education
Marshall University
Rasmussen College January 2009 - Present
Rasmussen College January 2009 - December 2010
PRC 2002 - 2008
Sears, Roebuck and Co. August 2000 - November 2001
Education
Webster University 2001 — 2003
MBA, Business Administration
Florida State University 1996 — 2000
BS, Marketing/Business Administration
PRC
Skills
Process Improvement, Outlook, Payroll, Business Process..., PeopleSoft, Operations Management
Education
Lynn University 1994 — 1997
PRC September 2002 - Present
Blockbuster April 1994 - January 2008
PRC September 1996 - September 2002
Skills
Call Center, Microsoft SQL Server, Microsoft Office, Active Directory, Program Management, Citrix, Vendor Management, Process Improvement, Windows Server, Customer Service, Telecommunications, Avaya, Performance Management, SDLC, DHCP, Windows 7, CRM, Outsourcing, Customer Satisfaction, Call Centers, Networking, Software Documentation, Servers, Workforce Management, Customer Experience, Technical Support, Outlook, Microsoft Excel, Data Center, Team Leadership, Management, BPO, Contact Centers, Disaster Recovery, Troubleshooting, Project Management, Operations Management, Training, SQL, Quality Assurance, Business Analysis, Team Building, Change Management, VMware, Business Process..., System Administration, Microsoft Exchange, Visio, DNS, ACD
Education
Miami Dade College 1994 — 1997
Office of Information and Technology September 2011 - Present
DIRECTV July 2008 - 2010
PRC February 2007 - July 2008
CDI Corporation September 2004 - February 2007
CDI 2002 - 2007
CDI Corporation September 2002 - September 2003
Applied Card Systems January 2001 - September 2002
US Navy April 1993 - February 1995
Skills
Active Directory, Troubleshooting, IT Management, Technical Support, Software Documentation, Networking, Hardware, Help Desk Support, Windows, Testing, Laptops, Project Management, Team Leadership, Call Centers, Information Technology, Backup Exec, Server Administration, Computer Repair, WSUS, Management, Microsoft Office, Information Security, Disaster Recovery, System Administration, Servers, Windows XP, Windows 7, DHCP, Windows Server
Education
Mountain State University 2005 — 2006
Organizational Leadership
Huntington Junior College 1999 — 2001
AS, Computer Information Systems
Marshall University 1997 — 1998
Computer Science, IT
S-Square Systems, Inc January 2002 - Present
Qualcomm August 1997 - Present
Kyocera Wireless 2003 - 2004
Rapidigm 1997 - 2001
Rapidigm 1997 - 2001
PRC November 1995 - August 1997
Infosys 1992 - October 1995
Education
Jawaharlal Nehru Technological University
PSG College of Technology
Masters, Engineering Design
Fidelity National Information Services September 2004 - Present
EFunds 2005 - 2007
WILDCARD SYSTEMS 2004 - 2005
Beanstalk Networks March 2003 - September 2004
Trinity Industries 2002 - 2003
PRC August 1999 - June 2002
Kirloskar Pneumatic Co April 1997 - January 1999
Skills
SDLC, Agile Methodologies, Software Project..., Business Analysis, Requirements Analysis, Microsoft SQL Server, Visio, SQL, Process Improvement, Software Development, Vendor Management, Program Management
Education
Vignana Jyothi Inistitute of Management 1995 — 1997
MBA
Gulbarga University
Bachlore of Engineering, Engineering
Roof Express December 2008 - Present
Charter Communications 2008 - 2008
PRC 2006 - 2008
Western Union 2004 - 2006
Education
Metropolitan State University of Denver 1996 — 2002
B.S., Business Management
PRC July 2007 - Present
Education
National American University 1995 — 1996
selfemployed October 2006 - May 2008
Puig Corp 2006 - 2008
Vyvary International, Inc. June 2003 - March 2006
Aegis Communications September 2002 - May 2003
Precision Response Corporation October 1996 - July 2002
PRC 1996 - 2002
Precision Response Corporation ("PRC") 1996 - 2002
Skills
Process Improvement, Strategy, Sales, IVR, Outsourcing, Call Centers, Vendor Management, Team Building, BPO, Management, Business Development, Telecommunications, Customer Service, Contract Negotiation, Disaster Recovery, Executive Management, Avaya, Project Management, Customer Experience, Workforce Management, Contact Centers, Inbound Marketing
Education
Miami Dade College 1962 — 1963
World Fuel Services June 2012 - Present
Kaplan University October 2009 - June 2012
Integrated Healthcare Services of America September 2008 - January 2009
PRC 1998 - 2008
Integrated Healthcare Services (Pro-MED) 1997 - 1998
The Answer Group 1995 - 1997
Skills
Management, Leadership, Erwin, Vendor Management, Disaster Recovery, Active Directory, SDLC, Windows Server, VMware, VPN, Virtualization, Windows 7, Microsoft Exchange, IT Management, Servers, DHCP, IIS, Business Analysis, Citrix, Data Center
Education
University of Phoenix 2003 — 2008
MBA, Business and Technology
New York Institute of Technology 1999 — 2002
BS, Computer Science
City College 1995 — 1997
AS Business Systems
Keiser College 1994 — 1997
AS Computer Science
Ultimate Software November 2012 - Present
Alorica October 2010 - September 2012
PRC October 1997 - October 2010
Precision Response Corporation October 1997 - October 2010
G.M. Selby & Associates 1996 - 1998
G.M. Selby & Associates 1996 - 1998
Skills
Vendor Management, Call Center, Disaster Recovery, Data Center, Process Improvement, BPO, Cloud Computing, Outsourcing, Active Directory, Project Management, VoIP, Avaya, Troubleshooting, Business Analysis, Servers, Telecommunications, Program Management, SaaS, Change Management, Microsoft Exchange, VMware Infrastructure, NICE Call Recording, Verint Call Recording, RightFax, Openfire, EMC Celerra, EMC Storage Solutions, Clariion, Symantec Endpoint..., Solaris 8/9/10, IBM Servers, Dell PowerEdge Servers, HP Proliant, EMC Networker, Symantec Backup, Enterprise Vault, Dell PowerVault, SDLC, PCI Standards, HIPAA, SAS70, Citrix, Enterprise Storage, SOX Compliancy, Iso 9000, Datacenter..., Data Center Design, Microsoft Operating..., IT Leadership
Education
Florida International University - College of Business
Naval Sea Systems Command 2012 - Present
Naval Sea Systems Command 2010 - 2012
Naval Sea Systems Command September 2003 - August 2007
Naval Surface Warfare Center October 1997 - August 2007
BMT Designers & Planners January 1997 - September 1997
PRC May 1987 - December 1996
Skills
Leadership, Project Planning, DoD, Government Contracting, Security Clearance, Defense, Government, Military, Navy, Mergers & Acquisitions, National Security, Operational Planning
Education
Kennedy-Western University 2004 — 2006
BS, Safety Engineering
Indiana University-Purdue University at Indianapolis 1999 — 2002
MPA, Public Affairs
University of Virginia 1994 — 1999
MUP/ES, Urban Planning/Env Science
Louisiana State University 1982 — 1987
BA, Journalism
Heidelberg American High School 1979 — 1982
PRC July 2005 - April 2008
Education
Florida State College at Jacksonville 1972 — 1974
Dish Network Human Resources CoordinatorEchostar Satellite LLC2008 - Present
PRC 2006 - 2008
PRC 2006 - 2008
PRC 2006 - 2008
PRC 2006 - 2008
Education
Fort Lewis College 2000 — 2005
IBM Global Services October 2002 - Present
IBM March 2012 - February 2015
PwC Consulting 1999 - 2002
Cisco Systems 1997 - 1999
PRC 1996 - 1997
Skills
Documentum, SDLC, Enterprise Architecture, Enterprise Content..., Document Management, Solution Architecture, Information Management, IT Service Management, Cloud Computing, Requirements Analysis, ERP, IT Strategy, Data Migration, SOA, Integration, Software Project..., Business Intelligence, Business Process Design, Pre-sales, Business Analysis, Management, Business Process, Consulting, Team Management, DevOps
Education
Koneru Lakshmaiah College of Engineering 1991 — 1995
4 yrs, Production and Engineering
Red Rose High School 1987 — 1989
9th and 10th Standards
Vidyodaya High School 1977 — 1987
1st - 8th Standard
Tracen Technologies May 2013 - Present
CSC November 1999 - January 2013
CSC November 1994 - November 1999
PRC July 1981 - November 1994
Skills
Project Management, ITIL v3 Foundations..., Software Development, Software Deployment, Software Verification, Database Administration, Databases, Mainframe Architecture, Migration Projects, Conversion Testing, Scheduling Management, Labor Cost Management, Subcontracts Management, Data Center, PMO, PMP, Project Planning, SDLC, Enterprise Software, Information Technology, Cloud Computing, Testing, Integration, Management, IT Management, Team Leadership, Requirements Analysis, Software Project..., Solution Architecture
Education
Florida State University 1971 — 1972
Bachelor of Science (B.S.), Mathematics
North Florida Community College 1968 — 1970
Associate of Arts (AA), General Studies
American Express January 2011 - Present
Spirit Airlines April 2010 - December 2010
Regal Airport Hotel 2009 - 2009
PRC 2005 - 2007
Education
Webster University 2012 — 2015
Master's degree, International Relations and Affairs
Florida International University 2007 — 2008
Bachelor's degree, Hospitality Administration/Management
Amer Shala, MD. February 2008 - Present
Winn Dixie Stores February 2008 - June 2008
PRC January 2007 - February 2008
Education
Heritage College 2008 — 2009
AA, XMT/MA
Wyndham Vacation Ownership HR Recruiter - Orlando Referral Call CenterWyndham WorldwideMarch 2010 - March 2011
Careers USA January 2009 - December 2009
Westgate Resorts August 2000 - December 2008
Precision Response Corporation March 1998 - August 2000
PRC 1998 - 2000
Education
Morehead State University 1994 — 1998
AS, Radiology - Pre Requisition Classes
Presbyterian Retirement Services August 2013 - Present
PRC October 2001 - Present
Westminster Oaks Health Center October 2001 - Present
Skills
Medication..., Management, Physicians, Public Speaking, Public Health, EMR, Editing, Blogging, Time Management, Teaching, Community Outreach
Education
Florida State University
BSN, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
TNG Retail Services 2015 - Present
PetSmart November 2010 - April 2014
PRC November 2007 - August 2008
Music Go Round March 2005 - September 2007
Colorado Department of Education September 2001 - November 2002
Skills
Merchandising, Retail Sales, Store Management, Inventory Management, Customer Service, Loss Prevention, Store Operations, Visual Merchandising, Inventory Control, Cashiering, Sales, Retail, Driving Results, Merchandise Planning, Big Box, New Store Openings, Shrinkage, Profit, Planograms
Education
Musicians Institute 1991 — 1992
Certificate, Bass Guitar
Centennial High School 1988 — 1991
Diploma, General
da6d.com Computer SpecialistAnstec1996 - 1997
PRC 1990 - 1994
Education
University of Maryland University College 1988 — 1990
BS, Computer Science
Michigan Technological University 1972 — 1973
Civil Engineering
American Express FranchiseeJersey Mike's SubsAugust 2010 - Present
PRC October 2008 - August 2010
Enterprise Rent-A-Car September 2006 - September 2008
Skills
Customer Service, Inventory Management, Sales, Restaurants, Leadership, Marketing, Hospitality, Team Building, Team Leadership, Microsoft Office
Education
Florida State University 2003 — 2005
Alorica/PRC August 2010 - April 2012
PRC October 1998 - August 2010
The Miami Herald March 1996 - August 2009
Skills
Microsoft Excel, Management, Performance Management, Inbound Marketing, Project Management, Corporate Communications, Coaching, Microsoft Word, Contact Centers, Employee Training, Translation, Graphic Design, Corporate Training, Quality Assurance, Customer Satisfaction, Customer Experience
Education
Florida State University 1987 — 1990
English Lit
PRC December 1997 - Present
Education
Florida Metropolitan University 1995 — 1999
BS, Computer Programming
Motorsport Aftermarket Group, Inc. (MAG) June 2015 - Present
J&P Cycles May 2014 - June 2015
J&P Cycles November 2009 - May 2014
J&P Cycles March 2008 - November 2009
PRC May 2005 - March 2008
TrueNorth Companies January 2005 - May 2005
Skills
Active Directory, Citrix, CCNA, Networking, VMware, Cisco UCS, Windows Server, Microsoft Exchange, Disaster Recovery, VPN, DHCP, CommVault, NetApp, EMC Storage, Group Policy, Help Desk Support, Virtualization, VMware ESX, VoIP, Call Centers, Vendor Management, Infrastructure
Education
Kirkwood Community College 2003 — 2005
AAS LAN Management
American Red Cross 2015 - Present
TS Tech North America September 2008 - November 2008
PRC April 2006 - September 2007
Education
Miami Jacobs Career College 2009 — 2011
N/A, Medical Assisting
Franklin University 2006 — 2010
FirstBest Systems, Inc. November 2013 - Present
MassMutual Financial Group April 2006 - November 2013
The Hartford January 2002 - April 2006
The Hartford January 2001 - January 2002
The Hartford July 1998 - January 2001
PRC 1997 - 1998
St. Paul Re 1993 - 1997
TIAA-CREF 1990 - 1993
Coopers & Lybrand Consulting 1988 - 1990
Equitable Life Insurance 1984 - 1988
Education
Michigan State University 1979 — 1983
Bachelor's degree, Public Affairs Management
Infinity Contact July 2013 - Present
Thomas L. Cardella & Associates April 2006 - July 2013
PRC December 2005 - April 2007
Access Direct November 2002 - December 2005
Access Direct December 2001 - November 2002
Access Direct March 2000 - December 2001
APAC Customer Services 1999 - 1999
Skills
Call Center, Account Management, Customer Experience, Training, Process Improvement, Sales Management, Team Building, Project Management, Operations Management, Negotiation, Leadership Development, Customer Satisfaction, Business Analysis, Call Centers, Management, Leadership, Outsourcing, CRM, Human Resources, Team Leadership, Business Development, Contract Negotiation
Education
Mount Mercy University
PRC March 2000 - Present
Troll Book Fairs March 1990 - August 1999
Skills
Customer Satisfaction, Customer Experience, Customer Retention, Account Management, Telemarketing, Direct Sales, Cold Calling, Sales, Workforce Management, Lead Generation, Sales Process, Sales Management
Education
Hayfield Secondary School, Alexandria, Va 1974 — 1978
Jacksonville University
DesignTeam Plus, LLC & Team 4 Community, L3C September 2012 - Present
Lawrence Tech University 1994 - Present
Wayne County Community College District June 2011 - 2013
DesignTeam Limited November 1984 - December 2012
Lawrence Technological University 1994 - 2011
PRC 1980 - 1984
PRC Engineering 1980 - 1984
Skills
Urban Design, Landscape Architecture, Land Use Planning, Master Planning, Sustainable Design, Sketching, Illustrator, Teaching, Comprehensive Planning, Interior Design, Mixed-use, Site Planning, Urban Planning, Architecture, AutoCAD Architecture, Adaptive Reuse, Submittals, Design Research, SketchUp, Historic Preservation, Urban, Revit, Construction Drawings, Sustainable Architecture, Architectural Design, Architectures, Rendering, LEED AP, Green Building, Residential Design
Education
Lawrence Technological University 2012 — 2013
Master, Urban Design
Penn State University 1972 — 1976
Bachelor of Science, Landscape Architecture and Environmental Planning
Pearson January 2015 - Present
PRC February 2002 - January 2011
Mattel Interactive January 1999 - January 2001
Skills
Workforce Management, Contact Centers, Operations Management, Call Center, Outsourcing, Process Improvement, CRM, Strategic Planning, Leadership, Vendor Management, Talent Acquisition, Training, Call Centers, Strategy, Human Resources
Education
Kirkwood Community College
Broward County April 2013 - Present
Broward Health April 2012 - March 2013
United Maritime Group February 2011 - April 2012
PRC October 2008 - September 2009
American Maritime Officers October 1990 - December 2008
Heavy and General Laborers Welfare Fund of New Jersey February 1983 - July 1989
Education
Montclair State University 1980 — 1984
BS, Business Management
PRC August 2007 - May 2009
US Navy July 2003 - July 2006
Education
Miami Dade College 2009 — 2010
diploma, computer technology
Financial Industry Regulatory Authority February 2012 - Present
HP Enterprise Services July 1999 - June 2012
National Association of Securities Dealers, Inc. September 1993 - July 1999
PRC 1989 - 1993
Skills
Oracle, Requirements Analysis, SDLC, Integration, Software Project..., SQL, ITIL, IT Strategy, PeopleSoft, Business Process, Enterprise Architecture, SOA, Data Warehousing, Agile Methodologies, Requirements Gathering, Solution Architecture, SharePoint
Education
George Mason University 1985 — 1989
BS, Decision Sciences, concentration in Information Resource Management
Colorado Springs Utilities July 2014 - Present
Aquatech International Corporation April 2010 - June 2014
Wal-Mart January 2008 - April 2010
Metropolitan State College of Denver January 2008 - December 2009
Lanx April 2008 - June 2008
PRC December 2007 - April 2008
Great Big Color March 2007 - November 2007
RSS January 2007 - March 2007
Wal-Mart March 2002 - January 2007
Skills
Commissioning, Water Treatment, Reverse Osmosis, Instrumentation, Troubleshooting, Electrical Engineering, Process Automation, PLC, RSLogix, Engineering, Software Installation, Automation, HMI Programming, HMI design, HMI Configuration, Citect, FactoryTalk View, Wonderware, Electronics, FactoryTalk, C, Visual Basic, Management, Microsoft Office, EDI, Filtration, Water Filtration
Education
Metropolitan State University of Denver 2003 — 2009
Bachelor of Science, Electrical Engineering Technology; Electrical Engineering Technology
City of Laramie June 2014 - Present
Albany County Public Library October 2011 - June 2014
Laramie GM Auto Center May 2009 - October 2011
PRC May 2009 - May 2010
TCD Inc August 2005 - April 2009
TNT Motorsports May 2000 - July 2005
Skills
Customer Service, Retail, Forecasting, Operations Management, Human Resource..., Capital Project..., Budget Management, Non-profits, Budgets, Leadership, Call Centers, Management, Change Management, Nonprofits, Strategic Planning, Coaching, Process Scheduler, Project Management, Sales, Personnel Management, Microsoft Office, Microsoft Word, Process Improvement, Research, Team Building
Education
Laramie County Community College 2012 — 2013
Certified Public Manager, Public Administration, Pass
University of Wyoming 2000 — 2004
B.S, Business Administration
CGI April 2013 - Present
SAIC September 2005 - February 2013
SAIC September 1991 - September 2005
Femme Comp, Inc 1982 - 1990
U.S. Department of Interior, Mineral Management Service 1978 - 1982
PRC 1977 - 1978
Skills
PMP, ITIL V3 Foundations, Proposal Leadership, Client Development, Integration, DoD, ITIL, Team Leadership, Project Management, Manage Client..., SDLC, Team Building, Software Development, New Business Development, Cross-functional Team..., Program Management, Leadership, Information Assurance, Requirements Analysis, CRM, Security Clearance, Proposal Writing, Defense
Education
James Madison University 1974 — 1977
BS, Business Administration/Data Processing
Parmenter Realty Partners July 2014 - Present
Jones Lang LaSalle May 2012 - July 2014
Maguire Partners July 1988 - December 2011
Trammell Crow Company March 1985 - July 1988
PRC May 1980 - March 1985
Skills
HVAC, Energy Audits, Air Conditioning, Preventive Maintenance, Facilities Management, Commissioning, Energy Management, Energy Efficiency, Refrigeration, Boilers, Facilities Operations, Maintenance Management, Plant Maintenance, Building Maintenance, Plumbing, Maintenance & Repair, Electricians, HVAC Controls, Building Management..., Building Automation, Cooling Towers, Building Services, Energy Conservation, Generators, Cooling Water, Heating
Education
Moore Norman Technology Center 1980 — 1982
Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician
Myrna E Contreras P.A. November 1995 - Present
Industry Overview January 2007 - September 2010
PRC 2008 - 2010
Skills
Real Estate, Financial Reporting, Strategic Planning, Financial Modeling, Business Intelligence, Finance, Budgets, BPO, Call Center, Project Management, Mergers, Short Sales, Investments, Property Management, Leadership, Real Estate Development, System Administration, Management, Negotiation, Real Estate Transactions, Vendor Management, Business Analysis, Process Improvement, Business Process..., Selling, Investment Properties, Telecommunications, Financial Analysis, Contract Negotiation, Property, Competitive Analysis, Executive Management, Foreclosures, FHA, Forecasting, Real Estate License, Single Family Homes, Due Diligence, Buyers, Customer Satisfaction, Residential Homes, CRM, Sales, Microsoft Excel, REO, Analysis, Real Property, Operations Management, Relocation Buyers, Team Building
Education
Mercy College
BS, MIS/Finance
Mercy College
MIS and Finance
BAE Systems September 2011 - Present
Northrop Grumman February 2004 - July 2011
NSROC 1999 - 2001
PRC 1996 - 1999
Skills
RFP, Proposal Support, Government Contracting, FAR, Security Clearance, DoD, Federal Government, T&M, FFP, Contract Negotiation, Procurement, Contract Management, Proposal Writing, Defense Contracting, Government Procurement, ITAR, Pricing, Government, Defense, Negotiation
Education
James Madison University 1982 — 1986
St Andrews Episcopal School 1978 — 1982
St Albans 1976 — 1978
PRC May 2011 - Present
Skills
Customer Service, Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, Management, Windows, Process Scheduler
Education
Galveston College 2008 — 2011
Associate's degree, Radiation Therapy
Bradford School of Business 1997 — 1998
Certificate, Administrative Assistant
Computer Sciences Corporation May 2013 - Present
SAIC January 1999 - May 2013
PRC January 1994 - January 1998
E-Systems January 1989 - January 1992
Ball Aerospace January 1988 - January 1989
Vitro Corporation July 1984 - January 1987
Skills
Algorithms, ClearCase, Java, JavaScript, Weblogic, Oracle, XML, Requirements Analysis, Unix, Distributed Systems, Java Enterprise Edition, Unix Shell Scripting, C, Agile Methodologies, CMMI, Software Development, Integration, Software Engineering, Software Design, JSP, Tomcat, Configuration Management, Enterprise Architecture, Requirements Management, SQL, Database Design, Databases, Web Services, DoDAF, Scrum, Testing, SDLC, Software Project..., Cloud Computing, System Architecture, Solution Architecture, Architecture, Systems Analysis, Solaris, Systems Engineering, Object Oriented Design, UML, Ant, Linux, Struts, Eclipse, EJB, JBoss Application Server
Education
George Mason University 1988 — 1992
MSOR, Operations Research
Virginia Tech 1980 — 1984
BSEE, Electrical Engineering
Surf and Sand Resort January 2012 - Present
PRC September 2009 - October 2011
Education
Johnson and Wales University
PRC January 2010 - Present
Cardoni & Associates, LLC July 2008 - December 2009
Vough & Associates, LLC May 2006 - July 2008
Skills
Legal Writing, Legal Advice, Commercial Litigation, Corporate Law, PACER, Pleadings, Westlaw, Document Review, Trials, Paralegals, Lexis, Document Drafting, Depositions, Legal Documents, Motions, Electronic Filing, Legal Research, Legal Ethics, Legal Assistance, Government Law
Education
McCann School of Business and Technology
Associate's degree, Paralegal, 3.62
PRC February 2002 - September 2002
piercing pagoda September 1999 - May 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Negotiation, C++, Editing, C, Java
Education
Miami Dade College 1999 — 2002
law/ nursing
north miami senior high 1996 — 1999
high school diploma, General Studies
Michael Weston Marzano Foundation August 2012 - Present
Self-employed February 1986 - Present
Henning, Henning & Yost Attorneys at Law March 2006 - June 2013
PRC April 2006 - July 2011
Boston Mills/Brandywine October 1994 - February 2006
Education
Kent State University 1989 — 1994
Bachelor of Business Administration (BBA)/R.E. Appraisal, English/Real Estate Appraisal
CGI December 2014 - Present
DMI (Digital Management, Inc.) August 2010 - June 2014
Deloitte May 2009 - August 2010
BearingPoint October 2005 - May 2009
BearingPoint September 2004 - September 2005
DigitalNet Government Solutions, LLC April 1999 - September 2004
SAIC September 1998 - April 1999
EDS June 1994 - September 1998
Innovative Logistics Techniques, Inc. June 1992 - June 1994
PRC August 1985 - June 1992
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, English
Education
James Madison University
Bachelor of Business Administration (B.B.A.), Marketing
University of Virginia
Certificate, Procurement and Contracts Management
Mosaic Sales Solutions May 2014 - Present
St. Thomas Episcopal Parish Church May 2012 - Present
Sony Outlet Store November 2013 - January 2014
GameStop Inc. November 2010 - August 2012
PRC December 2009 - February 2010
OnBoard Entertainment July 2009 - October 2009
Hollister Co. November 2008 - August 2009
Skills
Computer Hardware, Film Production, TV News Production, Retail Sales, Computer Science, Electronics, Consumer Electronics
Education
Miami Dade College 2013 — 2016
Bachelor's Degree, Film T.V. and Digital Production, B
Miami Dade College 2010 — 2013
Associate's Degree, Psychology, B
Coral Reef Senior High School 2004 — 2009
High School, Engineering, B