PRC Company
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PRC Employees
Synergistic Services, Inc. October 2011 - Present
Raytheon Technical Services Company May 2010 - October 2011
Customized Engineering and Depot Services July 2008 - May 2010
Synergistic Services Inc October 2007 - July 2008
SM&A May 2001 - October 2007
SM&A May 2000 - May 2001
Hurricane Consulting 1993 - 2000
COLSA 1990 - December 1993
Contel Federal Systems 1986 - 1990
prc 1983 - 1986
Skills
Program Management, Proposal Writing, DoD, Strategy, Leadership, Government Contracting, Business Development, Earned Value Management, Defense, Management Consulting, Strategic Planning, Management, Analysis, Process Improvement, CRM, Government, Operations Management, Competitive Analysis, Project Planning, Aerospace, Team Leadership, Start-ups, Contract Negotiation, Business Strategy, RFP, Budgets, Team Building, New Business Development, Six Sigma, Requirements Analysis, Quality Assurance, Proposal Leadership, Risk Management, Change Management, Coaching, Image Capture, Negotiation, Metrics, Competitive Intelligence, Teaming, Customer Service, Performance Improvement, P&L, Planning, Proposal Management, Capture, Strategy Development, Customer Relations, Budgeting, Executive Management
Education
United States Naval Academy 1970 — 1974
BS, Operations Research, Engineering
University of Central Florida 1994 — 1996
Masters studies in Public Administration
Lockheed Martin November 2005 - March 2014
Lockheed Martin November 2005 - January 2010
ASG November 1992 - January 2006
PRC 1983 - 1992
Skills
Testing, Quality Assurance, Software Documentation, Software Quality..., Integration, Agile Methodologies, Unix, Requirements Analysis, Software Development, Regression Testing, CMM, Process Improvement, SDLC, Enterprise Software, PMP, Change Management, Linux, Resource Management, Product Management, Test Automation, Business Intelligence, Software Project..., Management, XML, Project Planning, Perl, User Acceptance Testing, Program Management, Visio, MS Project, SQL, Customer-focused Service, Quality Center, Software Configuration..., Software Testing Life..., ETL, Data Analysis, Data Warehousing, Technical Support, Team Management
Education
Regis University 1989 — 1993
BS Business Administration Magna Cum Laude, Management Emphasis; Minor in Computer Science
Santander Consumer USA Inc. March 2011 - February 2013
IGI June 2010 - March 2011
Connecting People inc October 2009 - January 2010
PRC February 2007 - February 2009
Infor July 2001 - August 2006
Skills
Active Directory, Windows Server, Servers, XP, DHCP, Microsoft Exchange, VPN, Troubleshooting, Operating Systems, Technical Support, Unix, Switches, Software Installation, Hardware, Visio, VoIP, Microsoft Certified..., CCNA, Networking, Antivirus, System Deployment, Printers, Laptops, Microsoft Technologies, Microsoft SQL Server, Windows XP
Education
Pikes Peak Community College
Ekklesia Church October 2012 - Present
EDMC August 2010 - Present
chester engineers December 2006 - July 2009
PRC January 2005 - December 2006
Skills
Creative Writing, Sales, Theology, Recruiting, Admissions, Enrollment Management, Training, Community Outreach, Retaining Customers, Staff Development, Critical Thinking, Nonprofits, Higher Education
Education
Geneva College 2013 — 2014
Bachelors, Christian Ministry Leadership
Pittsburgh Technical Institute 2002 — 2004
Associates, Business Administration
Coral Gate Business Funding September 2015 - Present
NextWave Enterprises, LLC July 2014 - June 2015
Global Staff Training a division of Notice On Demand LLC May 2013 - June 2015
Imperial Finance & Trading July 2010 - April 2013
PRC October 2009 - May 2010
Consolidated Credit Counseling Services, Inc. January 2008 - March 2009
Diversity For Life, LLC June 2006 - January 2008
Applied Card Systems August 1996 - January 2006
Graffen Business Systems, Inc May 1982 - August 1996
Skills
Performance Management, Training, Leadership, Coaching, Human Resources, Management, Call Centers, Customer Service, Team Building, Customer Experience, Call Center, Recruiting, Sales, Program Management, Team Management, Talent Acquisition, Leadership Development, Talent Management, Workforce Management, Interviews, Employee Engagement, Career Development, Soft Skills, Employee Relations, Analytics, Negotiation, Employee Training, Sales Management..., Sales Process, Process Improvement, Employee Benefits, HRIS, Executive Management, New Hire Orientations, Soft Skills Training, Vendor Management, Technical Recruiting, Onboarding, Succession Planning, Workforce Planning, CRM, Sourcing, Change Management, Customer Retention, Staff Development, Applicant Tracking..., Organizational..., Training Delivery, Facilitator, Sales Coach
Education
Northern Virginia Community College
ENSCO, Inc. October 2005 - Present
ISYS Technologies 2015 - 2015
ISYS Technologies 2015 - 2015
ISYS Technologies 2015 - 2015
Northrop Grumman IT January 1998 - October 2005
PRC April 1996 - January 1998
Universities Space Research Association October 1989 - September 1994
Skills
Testing, System Testing, Test Planning, Systems Engineering, Test Automation, Configuration Management, System Integration..., Integration Testing, ClearQuest, Requirements Analysis, Regression Testing, Test Cases
Education
University of Wisconsin-Madison 1985 — 1988
Master's degree, Meteorology
Penn State University 1982 — 1985
Bachelor of Science (BS), Meteorology
Associated Bank July 2013 - Present
Ameriprise Auto & Home Insurance April 2012 - July 2013
Associated Bank September 2011 - April 2012
Colorado Springs Utilities January 2008 - August 2011
PRC February 2007 - November 2007
Deluxe Corporation July 2005 - February 2007
Southern Colorado Health Network June 2001 - July 2005
Southern Colorado Health Network June 2000 - June 2001
March of Dimes July 1999 - June 2000
Skills
Talent Acquisition, Full-cycle Recruiting, Analytics, Employee Relations, Workforce Planning, Employment Law, Project Coordination, HRIS, Applicant Tracking..., Onboarding, Sourcing, Interviewing, Recruitment/Retention
Education
Regis University 2007 — 2009
M.S., Organizational Leadership/Human Resource Management
University of Wisconsin-Stevens Point 1995 — 1999
BA, Organizational Communication
Harte Hanks February 2015 - Present
Sitel September 2013 - September 2014
Microsoft November 2011 - July 2013
The CMI Group September 2010 - September 2011
ACS a Xerox Company March 2010 - July 2010
GDH Consulting August 2009 - December 2009
T-Mobile July 2008 - July 2009
PRC September 2007 - July 2008
IBM Global Services November 2005 - September 2007
Calyx Software January 2004 - September 2005
Skills
Call Center, Customer Service, Technical Support, Vendor Management, Help Desk Support, Program Management, Business Intelligence, Call Centers, Management, Outsourcing, Team Leadership, Management Consulting, Training, Telecommunications, Human Resources, Team Building, Strategy, CRM, Analysis, Leadership, Performance Management, Customer Retention, Business Development, Customer Satisfaction, Account Management, Quality Assurance, BPO, Business Process..., Consulting, Sales Management, Marketing, Process Improvement, Operations Management, Budgets, Cross-functional Team..., Executive Management, Customer Experience, Business Analysis, Start-ups, Contact Centers, Team Management, Change Management, Integration, Project Management, Forecasting, Business Process, Sales Operations, Employee Training, Leadership Development, Strategic Planning
Education
Webster University - MA Management 1987 — 1989
MA
Midwestern State University - BS Criminal Justice (Pre-Law) 1977 — 1980
BS
The University of Dallas 2004 — 2004
Master of Business Administration (MBA)
University of Cambridge 2002 — 2004
Doctor of Philosophy (Ph.D.)
University of Cambridge 2001 — 2004
Master’s Degree
MS Medical/Moylan Staffing, Inc. July 2014 - Present
PRC August 2003 - August 2012
Centrifugal Casting Machine Co., Inc. May 1988 - January 1990
Skills
People-oriented, Healthcare Management, Connecting People, Recruiting, CRM, Administrative..., Building Relationships, Coordinating Events, People Skills, Business Networking, Interviews, Time Management, Office Administration, Temporary Placement, Office Management, New Hire Orientations, Administrative..., Strategic Planning, Team Building, Customer Service, Leadership, Public Speaking, Management, Marketing, Coaching, Public Relations, Event Planning, Healthcare, Training, Sales, Budgets, Marketing Strategy, Leadership Development, Social Networking, Microsoft Office, Human Resources, Employee Relations, Community Outreach, Social Media, Microsoft Excel, Sales Management, Program Management, Account Management
Education
Rogers State University 1988 — 1990
Associate's degree, Business Administration and Management, General
RSU 1986 — 1988
Associate's degree, Business Administration and Management, General
ADT March 2014 - Present
Francois Properties February 2006 - February 2014
T-Mobile September 2008 - July 2012
PRC May 2007 - July 2008
TMB November 2005 - March 2007
MSI October 2005 - July 2006
Skills
Property Management, Solid computer skills, Sales, Long-term Customer..., Strategic Communications, Escalations Management, Call Centers, Customer Service, Highly detail oriented, Creative Problem Solving, Merchandising, Technical Support, Team Management, Management, Quality Management, Public Speaking, Human Resources, Hiring, Interviews, Coaching, Schedules, Marketing, Cash Handeling, Financial Statements, Profit & Loss Management, Inventory, Budgets, Underwriting, Risk Management, Risk Assessment, Collections, Time Management, Multi Tasking, Dispatching, Driven By Results
Education
Pikes Peak Community College 2010 — 2013
Associate of Science (AS), Marketing, 3.4GPA
Pikes Peak Community College 2002 — 2005
Associate of Science (AS), Business Administration and Management, General, 3.7GPA
Alorica November 2014 - Present
Strategic Staffing Solutions February 2013 - November 2014
TMS Health, a Xerox Company June 2009 - February 2013
JEM Business Solutions - Training and Development January 2008 - April 2009
PRC March 2006 - 2008
Office Depot 1996 - 2004
GE Capital 1988 - 1995
GE - Corporate Information Technology 1987 - 1988
Education
Rutgers College 1983 — 1987
BA
Delaware North Companies October 2009 - Present
PRC October 2006 - October 2009
Staff One, Inc. 2002 - 2005
Education
Southeastern Oklahoma State University
Bachelor of Business Administration, Business Management
Diane Meiller & Associates June 2013 - Present
ITT Technical Institute September 2013 - Present
Wyndham Vacation Ownership January 2009 - June 2013
Wyndham Vacation Ownership May 2006 - December 2008
PRC 2004 - 2005
Hancock Information Group January 1989 - January 2004
Skills
Vendor Management, Management, Program Management, CRM, Team Building, Business Intelligence, Team Leadership, Business Analysis, Strategy, Performance Management, Process Improvement, Outsourcing, Information Technology, Leadership, Strategic Planning, Call Centers, Call Center, Data Center, SaaS, SDLC, IT Management, Project Management, Integration, Budgets, Disaster Recovery, IT Strategy, Operations Management, Enterprise Architecture, Business Process..., Cloud Computing, Security, Change Management, ITIL, Business Process, Enterprise Software, Executive Management, Telecommunications, Mergers & Acquisitions, Governance, Six Sigma, Cross-functional Team..., Contract Negotiation, P&L Management, Infrastructure, Business Continuity
Education
Rollins College - Crummer Graduate School of Business
MBA, Business
University of Florida
B.S., Marketing
University of Phoenix
DM, Doctorate of Mgmt in Organizational Leadership
Baylor Scott & White Health Careers April 2012 - Present
University Health System February 2008 - April 2012
PRC September 2006 - February 2008
Babies R Us March 2003 - March 2005
Skills
Interviewing, Sourcing, Compensation..., Salary Negotiation, Hiring Practices, HR Policies, Benefits Negotiation, Personnel Management, Healthcare, Nursing, Employee Relations, Interviews, Employee Training, New Hire Orientations, Recruiting, Human Resources, Training, Hiring, Deferred Compensation, Onboarding, Employee Benefits, Applicant Tracking..., College Recruiting, Talent Acquisition, HRIS, FMLA, Management
Education
WGU Texas 2014 — 2016
Master of Business Administration (M.B.A.)
Texas Tech University - Rawls College of Business 1998 — 2002
BBA, Management, Psychology Minor
MITRE March 2007 - Present
Elemental Solutions April 2005 - March 2007
Open Systems Group 2002 - April 2005
SAIC 2002 - 2005
northrop grumman 1996 - 2003
Northrop Grumman 2001 - 2002
Litton PRC 1996 - 2001
prc 1996 - 1999
Unisys 1987 - 1996
unisys 1987 - 1996
Skills
Integration, Requirements Analysis, Systems Engineering, Unix, Enterprise Architecture, Testing, Software Development, Software Engineering, Program Management, System Architecture
Education
State University of New York College at Buffalo 1982 — 1987
BSEE, Electrical Engineering
Intergraph April 2010 - January 2011
Tiburon May 2003 - March 2009
Tiburon January 1986 - May 2003
PSW3 October 1980 - January 1986
PRC November 1966 - October 1980
Skills
Public Safety, Pricing, Contract Negotiation, Integration, Proposal Writing, RFP, Sales, Computer Aided Dispatch, Mobile Devices, Account Management, Product Management
Education
Purdue University 1963 — 1967
BS, Computer Science, Mathematics
NMSU Research July 2007 - Present
New Mexico State University January 2007 - May 2015
Scott Edwards and Associates 2006 - 2015
PSL/NMSU January 2002 - June 2007
PSL/NMSU June 1998 - December 2001
PRC January 1996 - May 1998
University of New Mexico 1993 - 1995
Skills
Network Security, Security, System Administration, Linux, Unix, Operating Systems, Active Directory, Virtualization, Network Administration, Disaster Recovery, Apache, VMware, Servers, Python, PHP, IT Operations, MySQL, IT Management, Windows, IT Audit, Bilingual-Spanish, HTML, C, Computer Science, Databases, Software Development, Integration, Microsoft Exchange, System Deployment, Data Center, PMP, IT Strategy, IT, Business Continuity..., DoD, Data Center Architecture, Storage Area Networks, Cisco, Server Architecture, Web Development, Wordpress, Drupal, Backup Exec, Business con, Disas, EMC Storage, Microsoft SQL Server, Amazon EC2, Github, Git
Education
New Mexico State University 2004 — 2008
Master's degree, Business Administration, Management and Operations
The University of New Mexico 1989 — 1995
BSCS, Computer science with a math minor
Kurt Grotz Media May 2001 - Present
ResCare March 2005 - July 2011
PRC June 1987 - July 1994
Skills
Editing, Social Media, Public Relations, New Media, Blogging, Photography, Adobe Creative Suite, Photoshop, Social Media Marketing, Public Speaking, Online Advertising, Event Management, Microsoft Office, Marketing Communications, Event Planning, Music Production, Digital Photography, Email Marketing, Entertainment, Marketing
Education
Neumann University 2008 — 2009
Pastoral Studies/Counseling
Cheyney 1985 — 1987
English Communications
ManTech December 2010 - July 2011
MTCSC April 2009 - December 2010
Bastion Technologies June 2006 - April 2009
SAIC July 1999 - May 2006
Boeing Information Services November 1994 - July 1999
PRC June 1982 - November 1994
Education
Set Focus LLC 2008 — 2008
.Net development
State University of New York College at Buffalo 1971 — 1973
MS, Engineering Science
New York University - Polytechnic School of Engineering 1967 — 1969
BS, Mathematics
AFLAC September 2009 - Present
Texas A&M University-Commerce August 2008 - December 2008
PRC February 2007 - July 2008
Education
Texas A&M University-Commerce 2006 — 2006
Gentiva Health Services March 2010 - Present
GENTIVAHugo March 2010 - Present
Choctaw Casino 2007 - Present
PRC September 2009 - March 2010
Choctaw Casino Resort September 2008 - May 2009
Choctaw Casino January 2007 - September 2008
B&B Plumbing & Utility October 2006 - December 2006
Durant Daily Democrat June 2005 - January 2006
University Medical Group March 2005 - July 2005
GAMCO October 2003 - March 2004
Education
Durant High School 1996 — 2000
diploma, General
Southeastern Oklahoma State University
General Studies
J.A. LaSorsa & Associates June 1998 - Present
LinkedIn Close Protection Group 2009 - 2010
Orca Financial March 2002 - July 2002
PRC March 2000 - March 2002
U.S. Secret Service May 1976 - May 1996
Skills
Computer Forensics, Corporate Security, Security Management, Private Investigations, Executive Protection, Security Operations, Security Training, Security, Protection, Background Checks, Facilities Management
Education
Queens College 1971 — 1976
B.A., Socilolgy; Languages
lou jones photography June 1972 - Present
American Society of Media Photographers 1981 - Present
Nikon 1999 - 2009
PRC 1988 - 2008
lou jones photography 1972 - 2008
Center for Digital Imaging Arts at Boston University 2002 - 2005
Skills
Editorial, Advertising
Education
Gonzaga High School
Rensselaer Polytechnic Institute
Physics
center for digital imaging arts
Sigma Aldrich June 2011 - Present
SRA International April 2010 - June 2011
TEKsystems October 2009 - April 2010
Charter Communications January 2009 - November 2009
Anheuser-Busch Companies, Inc. 1997 - December 2008
Anheuser-Busch 1997 - 2008
Epic Consulting, St. Louis, Mo 1995 - 1997
PRC 1994 - 1995
PRC 1993 - 1994
Monsanto 1982 - 1991
Skills
Oracle, Unix, Unix Shell Scripting, Oracle Application..., Databases, Data Warehousing, Data Modeling, Database Administration, PL/SQL, AIX, System Administration, Perl, SQL, SQL Tuning, Enterprise Architecture, SAP HANA
Education
Southern Illinois University, Edwardsville 1991 — 1993
Bachelor of Science, Business Administration, MIS
GovDelivery June 2010 - Present
GovDelivery July 2008 - June 2010
CA - Wily Technology Division January 2006 - July 2008
Fast Search & Transfer, Inc. (FAST) October 2002 - January 2006
AppNet November 1998 - October 2002
FSI Products/Federal Sources November 1996 - November 1998
UB Networks February 1994 - November 1996
PRC February 1990 - February 1994
Wang Laboratories April 1981 - February 1990
Skills
SaaS, Leadership, Enterprise Software, Professional Services, SEO, Management, Software, Sales Enablement, Government, Product Launch, Sales Management, Customer Experience, SDLC, Project Portfolio..., Competitive Analysis, Salesforce.com, Data Warehousing, Quality Assurance, Strategic Partnerships, Corporate Development, Cloud Computing, Start-ups, Business Development, Business Alliances, Go-to-market Strategy, E-commerce, Executive Management, Direct Sales, Management Consulting, New Business Development, Selling, Business Intelligence, Multi-channel Marketing, Account Management, Integration, Business Strategy, Program Management, Cross-functional Team..., Sales Operations, Analytics, Sales Process, CRM, Mergers & Acquisitions, Sales, Solution Selling, Strategy, Lead Generation, Product Management, Product Marketing
Education
The George Washington University
BA
Charles Schwab December 2011 - Present
Morgan Stanley Smith Barney February 2010 - December 2011
Assessment Management Solutions,Inc. March 2008 - February 2010
BankAtlantic March 1998 - March 2008
PRC 1995 - 1997
NCCI 1993 - 1995
Aspecta Enterprises,Inc. 1988 - 1993
Citicorp 1981 - 1988
Bausch & Lomb 1977 - 1981
Skills
Financial Planners, Lines Of Credit, Start-ups, Leadership Development, Sales, Banking, Series 7, Strategy, Wealth Management, Product Management, Leadership, Portfolio Management, Investments, Business Development, Strategic Planning, Credit, Business Analysis, Management, Finance, Coaching, Analysis, New Business Development, Training, CRM, Program Management, Marketing Strategy, Insurance, Forecasting, Mergers & Acquisitions, Marketing, Project Management, Financial Services, Team Management, Business Planning, Risk Management, Consulting, Product Marketing, Loans, Online Marketing, Negotiation, Management Consulting, Strategic Financial..., Financial Analysis, Mutual Funds, Relationship Management, Securities, Asset Management, Retirement Planning, Retail Banking, Executive Management
Education
Harvard Business School Executive Education 2005 — 2005
State University of New York at Oswego
BS, Business Administration
Syracuse University
MBA Program
Cross Country Home Services July 2011 - Present
Prudential Florida Realty March 2010 - December 2011
NationsHealth 2005 - 2008
PRC 1999 - 2005
Mackenzie Investment Management/Ivy Funds 1992 - 1999
Temma Corporation 1990 - 1992
Fidelity Investments 1982 - 1990
Skills
Call Center, Training, Customer Service, Customer Satisfaction, Program Management, Call Centers, Strategic Planning, Management, Analysis, Sales, Coaching, Organizational..., Leadership, Process Improvement, Human Resources, Leadership Development, Performance Management, Quality Assurance, Employee Relations, Change Management, Insurance, Operations Management, Team Building, CRM, Recruiting, Employee Training, Project Management, Team Leadership, Employee Benefits, Account Management, Vendor Management, Contract Negotiation, Customer Retention, Negotiation, Budgets, Customer Experience, Cross-functional Team..., Strategy, Business Process..., Business Development, Sales Management
Education
Northeastern University 1976 — 1981
Bachelor of Science, Political Science
Swampscott High School
New Mexico Baptist Children's Home June 2013 - Present
Florida Baptist Children's Homes December 2010 - December 2012
Colonial Life November 2011 - June 2012
PRC January 2009 - March 2009
Christ Fellowship, Miami 2004 - 2009
Florida Baptist Children's Homes May 2002 - March 2007
Integrity Martial Arts May 2002 - February 2004
Southwest Baptist Church March 2000 - April 2002
Southwest Bapist Church December 1998 - April 2002
Skills
Teaching, Team Building, Customer Relations, Training, Leadership, Employee Benefits, Staff Development, Public Speaking, Coaching, Leadership Development, Event Planning, Fundraising, Non-profits, Strategic Planning, Budgets, Recruiting, Nonprofits, Discipleship, Sales, Public Relations, Community Outreach, Customer Service, Program Management, Preaching, Time Management, Volunteer Management, Pastoral Care, Theology
Education
Baptist Bible College 1983 — 1986
None, Pastoral Studies
New Mexico State University 1980 — 1981
None, Masscommunications
Mayfield High School 1977 — 1981
ICES- International Cultural Exchange Services June 2012 - Present
The Art Institutes August 2012 - June 2015
S July 2011 - May 2012
Universal Technical Institute February 2010 - June 2011
Valencia Community College June 2008 - February 2010
Rollins College August 2007 - May 2008
Valencia Community College February 2007 - May 2008
PRC August 2003 - August 2004
Hancock Information Group June 2002 - August 2003
Hancock Information Group January 2001 - May 2002
Skills
Teaching, Lead Generation, Higher Education, Coaching, Customer Service, Microsoft Office, Public Speaking, Customer Relations, Team Building, Call Centers, Event Planning, Sales Operations, Leadership Development, Training, Sales Process, B2B, Staff Development, Customer Retention, Leadership, Social Media, CRM, Program Management
Education
Rollins College 2005 — 2008
B.A., Organizational Communications
Valencia College 1998 — 2005
A.A
MITRE October 2004 - Present
Relavance 2002 - 2004
PRC September 1989 - December 1995
Skills
Enterprise Architecture, Integration, SDLC, Project Management, Databases, CRM, Leadership, Training, Requirements Analysis, Systems Engineering, System Architecture
Education
Northwestern University - Kellogg School of Management 1976 — 1978
MM studies, Marketing and Accounting
University of Illinois at Urbana-Champaign 1970 — 1973
BS, Math, Secondary Education
ColleenPelar.com 2013 - Present
All About Dogs 1999 - Present
Dream Dog Productions May 2005 - May 2013
Washington DC Metropolitan Police Academy February 2008 - February 2010
Animal Behavior & Training Associates 1997 - 1999
Fairfax County Park Authority 1991 - 1997
PRC 1990 - 1994
SYSCON 1988 - 1990
Skills
E-commerce, Ebooks, Editing, Web Editing, Website Management, HTML + CSS, Dreamweaver, Adsense, Google Adwords, Photoshop, Document Design, InDesign, Published Author, Publishing, Desktop Publishing, Graphic Design, Technical Documentation, MS Office Suite, Technical Writing, Supervisory Skills, Event Planning, Scheduling, Book Design, Book Production, Amazon, Public Speaking, PowerPoint, Office Management, Training Skills, Teaching, Bookkeeping, Quickbooks, Constant Contact, Outlook, Mac OS X, Windows, Dog Behavior, Dog Training, Dogs, Training, Books, Pets, Blogging, Social Networking
Education
Penn State University 1984 — 1988
B.A., Public Relations
Schlumberger April 2014 - February 2015
Smith Maritime August 2013 - April 2014
PRC 2007 - 2007
Asplundh 2005 - 2006
Skills
Hydraulic Fracturing, Oscilloscope, VHDL, PCB design, Microcontrollers, ModelSim, Embedded Systems, I2C, Embedded C, Microprocessors, Verilog, FPGA, Altera Quartus, Solidworks, Matlab, Soldering, Arduino, C, Programming, Hardware Architecture, C++, Sensors, Field Supervision, Logistics, HSE auditing, PCB Design, SolidWorks
Education
University of Florida 2010 — 2013
Bachelor's degree, Electrical and Electronics Engineering, 3.4
Saint Johns River State College
Associate of Arts (A.A.), 3.7/4.0
TelAffects 2009 - Present
PRC October 2005 - January 2009
CloverLink Systems, Inc. October 1999 - October 2005
CareTools, Inc. March 1997 - May 1999
Convergent Technology Network 1994 - 1997
NetBase Computing 1993 - 1994
Plaza Home Mortgage Corp 1992 - 1993
Reynolds & Reynolds 1991 - 1992
Skills
Leadership, Consulting, CRM, Vendor Management, Call Centers, Salesforce.com, Process Improvement, Lead Generation, Team Leadership, VoIP, Program Management, Data Warehousing, Call Center, SSRS, Database Design, Disaster Recovery, Microsoft SQL Server, Solution Selling, Business Intelligence, T-SQL
Education
Northern Arizona University, College of Business Administration 1982 — 1990
BSBA, Computer Information Systems
Management Advisory Innovation October 2009 - Present
Global Computer Enterprises March 2010 - October 2011
Technica Corporation November 2009 - March 2010
Dynamic Research Corporation October 2008 - October 2009
Global Computer Enterprises August 2008 - October 2008
American Red Cross May 2006 - October 2008
KPMG November 2004 - July 2008
Ciber July 1998 - October 2004
Qwest March 1996 - July 1998
PRC 1992 - 1993
Skills
Program Management, ITIL, PeopleSoft, IT Service Management, COBIT, Change Management, PeopleTools, PMP, IT Governance, Service Management, PMO, ERP, IT Operations, Service Delivery, IT Strategy, PeopleCode, SQR, Process Engineering, PMI, CMMI, Process Improvement, IT Management, Telecommunications, SDLC, Business Process..., Business Process, Requirements Analysis, MS Project, Visio, Project Implementation, SOX, PMBOK, SharePoint, Governance, Sarbanes-Oxley Act, OMB A-123, FISCAM, FISMA, ITIL Certified, Business Intelligence, Enterprise Architecture, Business Analysis
Education
Strayer University 1998 — 2002
BS, Accounting
Miltec, A Ducommun Company February 2005 - Present
Orbital Sciences Corporation June 2004 - February 2005
ATK October 2000 - June 2004
Lockheed Martin October 1995 - October 2000
Raytheon Technical Services Company April 1995 - October 1995
PRC October 1992 - April 1995
Skills
Testing, Aerospace, Integration, Program Management, Engineering, DoD, Requirements Management, Proposal Writing, Process Improvement, Configuration Management, System Design, Manufacturing, Software Documentation, Analysis, Quality Assurance, Defense, Product Development, Systems Engineering, Government, Security Clearance
Education
University of Alabama in Huntsville 2008 — 2013
M.S., Mechanical & Aerospace Engineering
Purdue University 1986 — 1991
B.S., Aeronautical/Astronautical Engineering
Broward College September 2009 - Present
PRC November 1997 - March 2008
Education
Rochester Institute of Technology
First Horizon August 2007 - November 2007
PRC May 2007 - June 2007
Clayton Lender Solutions September 2006 - April 2007
GBS March 2005 - January 2006
West Corporation October 2004 - March 2005
West Corporation March 2003 - June 2003
Skills
Active Directory, Windows Server, Technical Support, Operating Systems
Education
Texas State University 1998 — 2001
Network Telephone Services September 1989 - Present
Planning Research Corp June 1985 - April 1989
emhart corp 1985 - 1989
PRC 1985 - 1989
National Computer Performance September 1979 - March 1985
Skills
TCP/IP, VoIP, IP, Telecommunications, Cloud Computing, Solaris, Java, Integration, Ethernet, Data Center, Software Project..., Network Architecture, Windows, Wireless, JavaScript, SIP, Wireshark, Cisco Technologies, Agile Methodologies, Database Design, Microsoft SQL Server, linux, Asterisk, Freeswitch
Education
Pierce College 1991 — 1993
San Jose State University 1981 — 1982
Stevens Institute of Technology 1975 — 1979
snyder high school 1971 — 1975
P.S. # 30 1961 — 1971
OHM LLC October 2011 - Present
Plantation Athletic League 2010 - Present
Kaplan University August 2010 - May 2011
Visalus Sciences December 2006 - February 2010
Play10 July 2007 - 2010
Precision Response Corporation 1997 - 2002
PRC 1994 - 2000
Skills
Public Speaking, Coaching, Customer Service, Team Building, Leadership Development, Training, Entrepreneurship, Interviews, Teamwork, Employee Training, Leadership, Social Networking, Staff Development, Recruiting, Time Management, Strategic Planning, Marketing, Management
Education
Nova Southeastern University 1999 — 2001
Masters, Business Administration
J. P. Taravella HS
Nova University
Bachelors, Psychology
Tyco International August 2010 - Present
Tyco International August 2008 - February 2009
Citrix Systems January 2005 - August 2008
The GEO Group, Inc. 2002 - 2004
PRC 2000 - 2002
Motorola, Citrix Systems, AutoNation 1998 - 1999
WFOR CBS 1992 - 1992
Skills
HRIS, PeopleSoft, Benefits, Access, SQL
Education
St. Thomas University 1991 — 1992
MS, Sports Administration
University of Miami - School of Business 1985 — 1989
BBA, Business Administration
Forever Events by Shalamar July 2014 - Present
Sprint January 2013 - Present
TelAffects September 2010 - February 2013
MT Design, Inc June 2008 - September 2010
PRC March 2005 - January 2008
Hancock Information Group February 2002 - August 2003
Leisure Bay Industries 1999 - 2002
Skills
Account Management, CRM, Sales, Sales Management, Lead Generation, Business Development, New Business Development, Selling, Salesforce.com, Cold Calling, Marketing, Contract Negotiation, Customer Service, Human Resources, Sales Process, Direct Sales, RFI, Business Intelligence, Customer Satisfaction, Managing High..., Office Administration, RFP, Office Management, QuickBooks, Program Management, High Performance Teams, Executive..., Administrative Office..., Team Building, Solution Selling, B2B, Customer Acquisition, Leadership, Management, Customer Retention, Sales Operations, Coaching
Education
Seminole State College
Associate of Science (A.S.), Criminal Justice and Corrections
Seminole State College of Florida
Criminal Justice, Criminal Justice/Safety Studies
Surveying And Mapping, LLC (SAM) September 2015 - Present
David Evans and Associates, Inc. September 2014 - September 2015
Novotus March 2014 - September 2014
Corinthian Colleges- (Everest Institute branch) April 2007 - February 2014
PRC October 2006 - April 2007
Remedy Intelligent Staffing May 2006 - October 2006
Timberline 1 Management February 2004 - March 2006
Skills
Bilingual-English/Spanis..., Proficient in Microsoft..., 9 years of sales..., 3 years of sales..., Recruiting, Admissions, Talent Acquisition, Cold Calling, Enrollment Management, Sales, Resume Writing, Training, Administration, College Recruiting, Temporary Placement, Technical Recruiting, Interviews, Applicant Tracking..., Screening, Employee Benefits, Customer Service, Internet Recruiting, Sourcing, Management
Education
Texas Tech University
Bachelor of Arts (B.A.), Communication Studies
Syniverse Technologies April 2012 - Present
TeleTech October 2010 - April 2012
PRC October 2008 - September 2010
Stream Global Services 2003 - September 2008
Software Spectrum 1998 - 2003
RISCORP Insurance Company 1996 - 1998
Stream International (formerly Corporate Software) 1985 - 1995
Skills
Strategic Planning, Business Process..., Project Management, M&A due diligence, Facility Design and..., Cost Reduction, Strategic Partnerships, Global Health and Safety, Physical Plant Security, Loss Prevention, Key Performance..., Strategic Analysis, Statistical Modeling, Lease Negotiation, Contract Negotiation, Corporate Travel, Building Management and..., Global Procurement, Team Building, Mentoring, Operational Efficiency, Process Engineering, BPO, Outsourcing, Vendor Management, Contract Negotiations, P&L Management, Vendor Relations, Process Improvement, Performance Management, Customer Experience, Executive Management, Customer Satisfaction, Cross-functional Team..., Change Management, Business Management, P&L, Business Strategy, SLA, Mergers, Contract Management, People Management, Team Management, Operational Excellence, Strategy Development, Business Transformation, Team Leadership, Negotiation, Budgeting, Facilities Management
Education
Northeastern University 1982 — 1987
BS, Business Administration
Networx Systems LLC June 2010 - June 2015
PRC October 2005 - May 2010
PRC October 2005 - May 2010
Florida Digital Network April 2004 - August 2005
CuraScript Pharmacy December 2002 - January 2004
Talk America February 2000 - December 2002
Skills
Marketing, Management, Sales, Business Development, Customer Retention, Leadership, B2B Marketing, Teamwork, Telecommunications
Education
Strayer University 2015 — 2018
Intel Security October 2013 - Present
Cisco Systems January 2007 - October 2013
Telos Corporation July 2003 - December 2006
Crystal Decisions March 2000 - March 2002
Data General July 1993 - March 2000
PRC 1991 - 1993
BOEING COMPUTER SERVICES 1984 - 1986
C3, INC (now TELOS Corporation) 1980 - 1984
Skills
Large Program Capture, Strategic Business, Integration, Contract Law, Government, Program Management, Cloud Computing, Security, Process Improvement, Team Building, Project Management, Change Management, Management Consulting, Enterprise Architecture, Professional Services, Management, Leadership, Analysis, Enterprise Software, Strategy, Business Analysis, DoD, Data Center, Channel Partners, Unified Communications, Sales, Solution Selling, Selling, SaaS, Networking, Partner Management, Business Alliances, Managed Services, Executive Management, Go-to-market Strategy, Cisco Technologies, Strategic Partnerships, Sales Enablement, Business Development
Education
Salisbury University 1975 — 1979
BA&S, English & Psychology
SurveyGizmo May 2011 - Present
MCI Corporation May 1998 - October 1999
MCI Corporation April 1995 - May 1998
MCI Corporation March 1993 - April 1995
PRC January 1991 - March 1993
Skills
Client Relations, Long-term Customer..., Web Development, Agile Methodologies, PHP, JavaScript, jQuery, HTML, CSS, Web Applications, Software Process..., Software Quality..., User Acceptance Testing, HTML 5, Data Analysis, Requirements Analysis, Project Management, Software Development, Customer Relations, Product Development, Troubleshooting, SaaS, CRM, WordPress, Management, Customer Service
Education
Penn State University 1987 — 1989
BS, Psychology, Cognitive Psychology and Computer Science
JPMorgan Chase Bank, N.A. August 2014 - Present
Hancock Bank January 2013 - August 2014
WorldPay February 2012 - December 2012
PRC March 2010 - August 2011
Bisk Education December 2006 - November 2009
Education
Trinity Bible College of Florida 2012 — 2014
Biblical Studies, Senior
University of South Florida 2004 — 2005
Finance
Prince George's Community College 2000 — 2002
Business Administration
SOCAP International January 2013 - Present
American Customer Care March 2015 - Present
Knoah Solutions March 2013 - March 2015
SPi Global December 2011 - March 2013
Alorica (formerly PRC) October 2008 - December 2011
PRC May 2005 - October 2008
PRC February 2003 - April 2005
PRC June 1999 - January 2003
PRC August 1997 - May 1999
AT&T American Transtech 1989 - 1997
Skills
Customer Retention, Sales, Customer Service, Marketing, Training, People Development, Outsourcing, Strategic Planning, Program Management, Project Management, Call Center, Leadership, CRM, Management, Process Improvement, Call Centers, Workforce Management, Operations Management, Vendor Management, Telecommunications, Performance Management, Inbound Marketing, Contact Centers, Project Planning, Business Development, Business Analysis, Team Building, BPO, Strategy, Customer Experience, Solution Selling, New Business Development, Customer Satisfaction, Coaching, Business Process..., Team Management, Call Center Development, Telemarketing, Service Delivery, Lead Generation, Account Management, Cross-functional Team..., Sales Operations, Offshoring, Team Leadership, Recruiting, Avaya, SaaS, Salesforce.com, Sla
Education
Nova Southeastern University 1990 — 1995
High School - St. Josephs Academy 1982 — 1986
FCC.gov November 2010 - Present
US Army Reserves August 2006 - Present
Glacier Technologies, LLC May 2010 - October 2010
Connected Logistics December 2009 - April 2010
Lockheed Martin Mission Systems June 2001 - November 2009
1st Information Operations Command April 1999 - August 2006
PRC April 2001 - June 2001
Acuent EC January 2000 - April 2001
Tasc (Now Nothrup Grumman) June 1997 - December 1999
US Army May 1987 - June 1997
Skills
Cyber Security, CISSP, Vulnerability Assessment, Information Assurance, Security Clearance, DoD, Program Management, Army, Command, Computer Security, Government, Policy, Military, Risk Management, Security, Network Security, Homeland Security, Information Security..., Team Building, Active Top Secret, Information Security, Systems Engineering, Intelligence Analysis, DIACAP, Vulnerability Management, Computer Forensics, National Security, Disaster Recovery, FISMA, MBTI, Incident Response, IDS, Firewalls, Intrusion Detection, Network Administration, Security Architecture..., Security+, C&A, NIST, Top Secret, Security Policy, Security Awareness, Security Audits, Security Management, Penetration Testing, Defense, Risk Assessment, COMSEC, Vulnerability Scanning
Education
National Defense University 2002 — 2009
CISO
Troy State University 1991 — 1997
Masters In Public Administration, MPA
United States Military Academy 1983 — 1987
BS, Computer Science
Wilson Area High School 1979 — 1983
Flight school
MITRE September 2000 - July 2013
PRC April 1985 - August 2000
Skills
Strategic Communications, Media Relations, Editing, Internal Communications, Corporate Communications, Event Planning, Program Management, Human Resources, Social Media, Email Marketing, Technical Writing, Project Management, Social Networking, Content Management, Press Releases, Crisis Communications, Message Development, Copy Editing, Web Content, Editorial, Organizational..., Proposal Writing, Newsletters, Marketing Communications, Social Media Marketing, Journalism, Storytelling, Content Development, Speech Writing, Feature Articles, Proofreading, Leadership, Thought Leadership, Event Management, Writing, Creative Writing, Leadership Development, Strategic Planning
Education
Simmons College 1978 — 1982
B.A., Communications
WR Systems July 2001 - Present
Starwire 2000 - 2001
PRC February 1993 - May 1998
Skills
GPS, Engineering, Electronics, C++, Architecture, Programming, Program Management, Testing, Problem Solving, Product Development, Team Building, Software Development, Engineering Management
Education
Old Dominion University 1988 — 1993
BS, Computer Engineering
Western Branch High School 1984 — 1988
Qualcomm September 2014 - Present
Intel Corp October 2000 - April 2014
Ellusa 1974 - 2014
IBM August 1999 - October 2000
Sequent Computer Systems 1987 - 1999
Alcatel / Lynch Communications 1986 - 1987
PRC 1981 - 1987
Skills
Computer Architecture, Microarchitecture, SoC, Intel, Microprocessors, Processors, RTL design, Semiconductors, VLSI, ASIC, Debugging, High Performance..., Hardware Architecture, X86, Verilog, SystemVerilog, Logic Design, EDA, Functional Verification, Firmware, PCIe, RTL Design
Education
Portland State University 1995 — 1999
MS
University of Nebraska at Omaha 1978 — 1982
BS
The Employers Association October 2010 - Present
Bucklin Human and Administrative Resources 2000 - Present
SHRM 2008 - July 2013
OI Partners/Lifocus 2007 - January 2013
RINOD to Jobs July 2011 - December 2012
MetLife May 1997 - April 1999
University of Massachusetts - Amherst 1989 - 1995
GTE 1986 - 1989
PRC 1972 - 1981
Skills
HR Consulting, Administrative Support, Employee Relations, Human Resources, Administrative..., Policy, Team Building, Coaching, Performance Management, Organizational..., Recruiting, Executive Coaching, Small Business, Interviews, FMLA, Conflict Resolution, Nonprofits, Employee Engagement, Onboarding, Employee Training, Event Planning, Payroll, Talent Acquisition, Career Development, New Hire Orientations, Applicant Tracking..., Job Search, Career Counseling, Organizational..., Employee Handbooks, Workshop Facilitation, Networking, Microsoft Excel, Employee Benefits, Organizational Design, Employment Law, Job Descriptions, Benefits Administration, Resume Writing, Leadership, Change Management, Labor Relations, Management, Office Administration, Succession Planning, Training, Compensation & Benefit, Hiring, Deferred Compensation, College Recruiting
Education
The George Washington University - School of Business 1974 — 1980
Masters of Administration
University of Rhode Island 1970 — 1972
BS
Glens Falls High School 1964 — 1968
Diploma
Trusted Tek, LLC May 2010 - Present
Clerk & Comptroller, Palm Beach County July 2011 - March 2012
Colloquy October 2008 - May 2010
Liberty Power January 2008 - October 2008
PRC May 2005 - December 2007
PRC December 1999 - May 2005
PRC March 1999 - December 1999
PRC September 1998 - March 1999
Nova Southeastern University 1986 - 1998
Skills
Project Portfolio..., Software Development, Software Quality..., Information Security, Business, Call Center, Strategic Planning, Program Management, Process Improvement, Team Building, Project Management, Telecommunications, Budget, Vendor Management, Business Process..., Budgets, CRM, New Business Development, Leadership, Business Analysis, Data Center, Management, Call Centers, Business Development, Contract Negotiation, Business Intelligence, Cross-functional Team..., Cloud Computing, IT Strategy, Networking, Consulting, Executive Management, Information Technology, Outsourcing, IT Management, SaaS, Integration, Disaster Recovery, Small Business, Help Desk Implementation, Technical Support, Governance, Enterprise Software, SDLC, Strategy, Professional Services, Business Process, Security, Software Project...
Education
Nova Southeastern University 1995 — 2003
Ph.D., Computer Science, Software Metrics
Nova Southeastern University 1987 — 1990
MS, Computer Science
University of Central Florida 1982 — 1986
BS, Computer Science, Business minor
Phoenix Solar US January 2011 - October 2013
Conergy January 2007 - December 2010
PRC 1991 - 1999
PRC 1991 - 1999
Skills
Solar Energy, Photovoltaics, Renewable Energy, Start-ups, Energy, Product Development, Contract Negotiation, Product Marketing, Relationship Management, Strategic Planning, Market Research, Project Management, Global Sales, Cleantech, Sales Channel..., Alternative Energy, Demand Response, Strategic Sales, International Business...
Education
The University of New Mexico - Robert O. Anderson School of Management 1988 — 1990
Master of Business Administration (MBA), Human Resources Management and Services
Northwestern University 1975 — 1979
BA, Political Economy
Bay Geeks September 2004 - Present
PRC 2005 - 2007
ACFS 2003 - 2005
CFS 2002 - 2003
Skills
Direct Sales, Sales Process, Sales Management, Account Management, Sales, Networking, Security, New Business Development, Data Center, B2B, Customer Support, Business Development, Consulting, Team Building, Process Improvement, Cloud Computing, Telecommunications, Microsoft Exchange, SaaS, Strategy, Managed Services
Education
University of Florida - Warrington College of Business Administration 2006 — 2007
St. Petersburg College
Associate of Science (AS), General Studies
Northrop Grumman IT July 2005 - Present
Northrop Grumman IT December 2004 - July 2005
Northrop Grumman Information Technology January 2001 - December 2004
Northrop Grumman IT March 1999 - January 2001
PRC November 1995 - March 1999
Unisys November 1994 - November 1995
Skills
Integration, Quality Assurance, Process Improvement, Six Sigma, CMMI, Software Development, Software Documentation, Software Engineering, Project Planning, Proposal Writing
Education
Washington and Lee University School of Law 1986 — 1987
The George Washington University 1980 — 1983
BS, Geology
Asurion September 2013 - Present
Solavei April 2012 - September 2013
T-Mobile January 2011 - April 2012
T-Mobile US September 2007 - December 2009
T-Mobile 1997 - December 2009
T-Mobile US January 2006 - August 2007
T-Mobile US February 2003 - December 2005
PRC 1997 - 2003
RC Cola 1990 - 1997
Networks, Inc. 1987 - 1990
Skills
Customer Experience, Customer Service, Workforce Management, Call Center, Avaya, Customer Retention, Call Center Development, Customer Satisfaction, Telecommunications, Contact Centers, IVR, Vendor Management, Inbound Marketing, Outsourcing, BPO
Education
Nova Southeastern University
The Results Companies July 2010 - Present
PRC October 2006 - July 2010
Lydian Technology Group 2005 - 2006
Mortgage Systems International 2003 - 2004
Worldspan 1996 - 2001
Skills
Vendor Management, Call Center, Outstanding..., Project Management, Outsourcing, SDLC, Process Improvement, Software Project...
Education
Southern Polytechnic State University
Computer Science
Ultimate Software July 2010 - Present
Ultimate Software Group August 2008 - July 2010
PRC January 2000 - August 2008
Precision Response Corp 1999 - 2008
Systems Applications Inc January 1999 - December 1999
Powmex Steels Ltd., India May 1992 - November 1998
Skills
SOA, Web Services, Requirements Analysis, Microsoft SQL Server, Business Analysis, SDLC, XML, Business Intelligence, SQL, Java Enterprise Edition, Software Engineering, Agile Methodologies, Cloud Computing, Oracle, Software Development
Education
National Institute of Technology Warangal 1990 — 1992
MS, Industrial Met. Engineering
Powder Metallurgy association of India, Bombay 1990 — 1991
Associate Member, Powder Metallurgy
Nagarjuna University(Bapatla Engg. College) 1982 — 1988
B.Tech.(BS), Mechanical Engineering
Citizens Property Insurance Corporation March 2014 - Present
Executive Leaders in Talent Acquisition and Recruiting in Orlando, FL Area 2012 - Present
Kaplan University September 2012 - December 2013
Digital Risk, LLC June 2012 - September 2012
Kaplan University March 2009 - June 2012
PRC February 2000 - April 2008
Sprint/Telecenter Division May 1994 - July 1998
McCaw Cellular/DBA Cellular One March 1988 - August 1992
Skills
Interviewing, Talent Acquisition, Hiring, Technical Recruiting, Sourcing, Applicant Tracking..., Onboarding, Talent Management, Internet Recruiting, Behavioral Interviewing, Workforce Planning, Screening, Career Counseling, Coaching, Resume Writing, Vendor Management, Corporate Recruiting, Call Center, Staff Retention, Metrics, Strategic Sourcing, Background Checks, Employee Referral..., Staff Development, Job Coaching, Full-life Cycle..., Social Recruiting, Contract Recruitment, Leadership, Management, Strategy, Job Fairs, HRIS, Executive Search, Screening Resumes, Job Descriptions, Human Resources, Employee Relations, Employee Benefits, Benefits Administration
Education
Niagara University 1979 — 1983
Bachelor's
Kaplan University 2009 — 2009
Six Sigma-White Belt Certification
PRC February 1997 - April 2011
Bank of America September 1995 - January 1997
IVAX December 1993 - May 1995
Chase Manhattan Bank February 1985 - November 1992
Skills
Call Center, Vendor Management, Avaya, Disaster Recovery, Process Improvement, Active Directory, Troubleshooting, Workforce Management, Data Center, SDLC, Telecommunications, Servers, Technical Support
Education
Palm Beach Atlantic University 1994 — 1996
Bachelor, Management
TrueBlue Inc. January 2010 - Present
Florida Career College February 2008 - February 2010
PRC May 2006 - January 2008
Spartan Staffing October 2000 - April 2006
Skills
Applicant Tracking..., Recruiting, Employee Relations, College Recruiting
Education
Nova Southeastern University 2003 — 2004
Masters, Human Resources Management
Bethune-Cookman College 1994 — 1999
Bachelors, Business Administration
Walt Disney World January 2014 - Present
Convergys December 2010 - October 2013
VIPdesk June 2008 - June 2010
Massey Services November 2005 - March 2008
Broder Bros., Co. July 2003 - November 2005
PRC July 1998 - April 2003
First Data Merchant Services July 1989 - July 1998
Avis Rent A Car 1985 - 1989
Skills
Call Center, Customer Satisfaction, Leadership, Forecasting, Workforce Management, Customer Service, Operations Management, Team Building, Account Management, Customer Experience, Process Improvement, Inbound Marketing, BPO, Coaching, Vendor Management, Call Centers
Education
Suffolk County Community College 1982 — 1983
Business
Grumman Data Systems Institute 1982 — 1982
Comput Ops, Computer Operations
EQT Corporation February 2015 - Present
Verve 360 Wellness September 2013 - Present
KnotDance July 2013 - Present
ADT Home Security Alarm System January 2013 - February 2015
Ringgold High School January 2011 - March 2013
EDMC OHE April 2011 - September 2012
Clairton Education Center August 2009 - April 2011
PRC February 2009 - August 2009
Wyndham Hotel May 2008 - February 2009
Wyndham Hotel February 2007 - May 2008
Skills
Leadership, Communication Training, Pay Close Attention to..., Time Management, Organized Multi-tasker, Always Punctual, Professional Development, Employee Training, Microsoft Office, Critical Thinking, Customer Service, Personal Development, Staff Development, Dance, Teaching, Ballet, Event Management, Public Speaking, Event Planning
Education
Point Park University 2004 — 2008
Bachelor of Arts (BA), Dance
DIRECTV August 2014 - Present
DIRECTV April 2010 - August 2014
DIRECTV January 2007 - April 2010
PRC January 2007 - June 2008
Applied Card Systems October 1998 - May 2006
Skills
Call Center, Quality Assurance, Process Improvement, Program Management, Business Analysis, Management, Leadership, Project Management, Access, Customer Satisfaction, Coaching, Cross-functional Team..., Team Leadership, Visio, Team Building, Business Process..., Performance Management, Call Centers, Outsourcing, Problem Analysis, Communication Skills, Customer Experience
Education
West Virginia University 1988 — 1993
Bachelor of Arts, French and Secondary Education
Université de Caen Basse Normandie 1989 — 1990
Certificat de la Langue Practique, French
BAE Systems June 2003 - Present
DigitalNet October 2002 - June 2003
Calnet February 1995 - June 2003
Getronics May 1999 - January 2000
Wang Global January 1996 - May 1999
Cable & Wireless February 1995 - January 1996
PRC October 1994 - February 1995
Pulsecom July 1993 - October 1994
MEI Software Systems March 1992 - July 1993
Corporation for Open Systems March 1990 - March 1992
Skills
DNS, Unix, TCP/IP, Solaris, Linux, Servers
Education
Old Dominion University 1985 — 1989
B.S., Computer Science
PRC October 1995 - December 2006
Education
Oklahoma State University 1984 — 1988
BS, Business Administration
Alorica April 2011 - Present
PRC (Precision Response Corporation) 1998 - Present
PRC September 1999 - April 2011
Skills
SDLC, Vendor Management, Business Analysis, Requirements Analysis, Call Centers, Offshore Software..., Applications Software..., Software Project...
Education
Sri Venkateswara University 1989 — 1993
B.Tech
Almac Group January 2011 - Present
PM College October 2006 - January 2011
Aon September 2000 - October 2006
Towers Perrin September 1995 - September 2000
PRC 1990 - 1995
Skills
Development & delivery..., Instructional Design, Instructor-led Training, Training, Distance Learning, Learning Management, Training Delivery, Learning Management..., Needs Analysis, Blended Learning, Project Management, Project Management..., Training Leadership, Organizational..., WebEx, Leadership Development, Talent Management, Personal Development, Coaching, SnagIt, Staff Development, Workshop Facilitation, Performance Management, Captivate, Employee Training, Culture Change, Management Development, Corporate Training, Succession Planning, E-Learning, Organizational..., Hands-on Training, Change Management, Onboarding, Employee Engagement, Technical Writing, Leadership, ADDIE, Career Development, Curriculum Development, Performance Improvement, Executive Coaching, Program Management, Curriculum Design, Software Documentation, Executive Development, Technical Training, Personnel Management, Interviews, Management
Education
Pennsylvania State University-Great Valley Graduate Center 2001 — 2005
M. Ed, Instructional System Design
University of Delaware 1980 — 1984
BA, English/Education
Alexis I duPont High School 1976 — 1980
Diploma
CTDI October 2013 - Present
Actian Corporation September 2011 - June 2013
Ingres Corp August 1993 - September 2011
PRC 1990 - 1993
Skills
Databases, Ingres, Unix, Relational Databases, Linux, SQL, Database Administration, Shell Scripting, Solaris, Database Design, Software Development, High Availability, Open Source, C, Unix Shell Scripting, AIX, HP-UX, Architecture, PL/SQL, Database Admin, IBM AIX, Database Management, SQL Server, Operating Systems, Architectures, Oracle Enterprise..., Oracle PL/SQL..., Oracle DBA, Oracle Database
Education
Old Dominion University 1988 — 1989
MS, Computer Science
National Tsing Hua University 1980 — 1984
BS, Aplied Mathematics
Texas Instruments March 2012 - Present
Rice University February 1991 - March 2012
PRC May 1988 - February 1991
Skills
Algorithms, LaTeX, Machine Learning, Computer Science, C, Scientific Computing, C++, Programming, Computer Architecture, Software Engineering, Embedded Systems, Signal Processing, Simulations, Distributed Systems, Compilers, Linux, High Performance...
Education
Rice University 1984 — 2003
PhD, Computer Science
W R Systems, Ltd. October 1998 - Present
PRC 1993 - 1998
Education
Old Dominion University 1988 — 1993
BS, Computer Engineering
Tyent USA July 2011 - Present
PRC October 2009 - March 2010
PRC November 2009 - January 2010
Pioneer Sand Co April 2007 - March 2008
Westland Capital 3520 August 2005 - December 2006
Global Micro Corporation January 2004 - July 2004
Pacific Micro Tech in June 2002 - September 2003
South Coast Components February 1996 - June 2002
Skills
Sales, Entrepreneur, Small Business
Education
Simpson College 1976 — 1980
BA, Liberal Arts
Simpson University 1976 — 1980
Liberal arts, Bible/ theology
PRC Regional HR ManagerStaff One, Inc.October 2002 - May 2005
Education
Southeastern Oklahoma State University 1995 — 1999
Human Resource Certification Institute
SPHR, Human Resources
cBEYONData September 2014 - Present
PwC November 2011 - September 2014
Oracle Corporation June 2010 - November 2011
IBM 2005 - June 2010
Siebel 2000 - 2005
Deloitte 1998 - 2000
Sybase 1995 - 1998
IBM 1993 - 1995
PRC 1989 - 1993
Skills
OBIEE, Business Intelligence, Data Warehousing, Data Modeling, CRM, Software Development, Leadership, Master Data Management, Siebel, ETL, Informatica, Data Integration, Solution Architecture, Data Warehouse..., Data Quality, Oracle Applications, Data Governance, Oracle E-Business Suite, Business Analysis, Oracle, IT Strategy, DB2, SDLC, Integration, Team Leadership, Analysis, Technology, Dashboard, Analytics, Professional Services, Enterprise Architecture, Oracle CRM, Enterprise Software
Education
North Carolina State University 1984 — 1989
BS, Computer Science
Polo Ralph Lauren March 2011 - 2015
Deluxe Corporation February 2005 - March 2011
Precision Response Corporation April 2001 - July 2004
PRC 2001 - 2004
American Express July 1994 - March 2001
Skills
Call Centers, Quality Assurance, Customer Service, Training, Management, Leadership, Outsourcing, Customer Experience, Workforce Management, Process Improvement, Vendor Management, Lean Six Sigma, CRM, Call Center, Cross-functional Team..., Operations Management, Performance Management, Team Building, Team Leadership
Education
Nova Southeastern University
Fidelity National Information Services 2008 - Present
MSI Services September 2003 - September 2007
PRC 1999 - 2003
Bankers Insurance Group January 1997 - September 1998
Lincoln National Corporation September 1990 - September 1995
EDS January 1989 - September 1990
Skills
Vendor Management, Product Management, Software Development, SDLC, Software Project..., Agile Methodologies, Process Improvement, Business Analysis, Business Process..., Program Management, Agile Project Management, Project Management, Cross-functional Team..., Requirements Gathering, Telecommunications
Education
Rutgers, The State University of New Jersey-New Brunswick 1980 — 1982
Carney, Inc. May 2009 - Present
Achieva Solutions June 2007 - December 2009
UNITECH January 2005 - May 2007
Northrop Grumman November 1981 - December 2004
PRC 1993 - 2001
Skills
Instructional Design, Instructor-led Training, Needs Analysis, Program Management, E-Learning, Training Research and..., Leadership Research, Organizational..., 2nd Language Acqusition, Leadership Studies, Technical Writing, Captivate, Talent Management, Leadership Development, Learning Management..., Learning Management, Distance Learning, Blended Learning, Training, Organizational..., Performance Improvement, Employee Training, Training Delivery, ADDIE, Performance Consulting, Organizational Learning, Knowledge Management
Education
University of Delaware
Ph.D., Social Psychology
University of Delaware
M.A., Psychology
Saint Joseph's University
B.S., Psychology
Northrop Grumman Corporation Sr Industrial AnalystNorthrop Grumman CorporationNovember 2014 - Present
Northrop Grumman Corporation March 2014 - November 2014
Northrop Grumman Corp October 2013 - March 2014
Northrop Grumman Corp 2003 - September 2013
ABSS/TLA 2000 - 2002
Northrop Grumman Corp 1986 - 2000
PRC 1991 - 1995
Skills
Program Management, Military, DoD, Systems Engineering, Six Sigma, Government Contracting, Earned Value Management, Training, Government, Defense, Information Assurance, Project Planning, Security Clearance, Project Management, Operational Planning, Integration, Navy, Leadership, Proposal Writing, Military Experience, Procurement, Space Systems, Engineering Management, Configuration Management, Requirements Management, C4ISR, PMP, Electronic Warfare, Aerospace
Education
Virginia Polytechnic Institute and State University 1978 — 1982
Industrial Engineering, Operations Research
The George Washington University
Wakefield
The Systems Engineering Newsletter June 2011 - Present
The MITRE Corporation January 2007 - December 2010
Northrop Grumman 2002 - 2007
Northrop Grumman Information Technology 2002 - 2006
Litton PRC 1996 - 2001
PRC 1994 - 1996
Skills
Requirements Analysis, Requirements Management, Systems Engineering, Process Improvement, Program Management, Project Management, CMMI, Software Development, Software Project..., Integration, Proposal Writing, DoD, PMP, System Architecture, Earned Value Management, Configuration Management, Business Process..., Requirements Gathering, Analysis, Enterprise Architecture, SDLC, System Design, SharePoint, Software Documentation, Security Clearance, Security, Testing, Information Assurance, Government Contracting, Software Engineering, Management, Leadership, Visio, Defense, Quality Assurance, Systems Analysis, Technical Writing, Project Planning, MS Project, Project Portfolio..., Agile Methodologies, Business Process, Agile Project Management, IT Strategy, Governance, Resource Management, Cross-functional Team..., Process Engineering, Process Simulation, IT Management
Education
The George Washington University - School of Business 1969 — 1975
Doctor of Business Administration, Systems, Finance, Management
The George Washington University 1967 — 1969
MA, Economics
University of New Hampshire - Whittemore School of Business and Economics 1961 — 1965
Bachelor of Arts (B.A.), Economics
Interactive Response Technologies October 2007 - Present
ABN AMRO/LaSalle Bank Corporation June 2004 - October 2007
Precision Response Corporation (PRC) 1997 - 2004
PRC 1997 - 2004
Sonnenblick-Goldman 1992 - 1996
Skills
Employee Relations, HRIS, Recruiting, Talent Acquisition, Human Resources, Succession Planning, Employee Benefits, Benefits Administration, Onboarding, New Hire Orientations, Performance Management, Applicant Tracking..., Talent Management, Deferred Compensation, Training, Coaching, HR Policies, Leadership Development, Personnel Management, Change Management, Workforce Planning, FMLA, BPO, Employee Engagement, Organizational..., Technical Recruiting, Labor Relations, Employment Law, College Recruiting
Education
Nova Southeastern University 2008 — 2010
Masters, Human Resources Management
Nova Southeastern University 2004 — 2007
Bachelor of Arts (B.A.), Business with a concentration in Human Resources Management
Amerigroup 2006 - Present
AMSEC LLC 1997 - 2006
RemTech Services Inc November 1996 - June 1997
PRC October 1996 - June 1997
United States Air Force February 1973 - October 1996
Education
Saint Leo University 1997 — 2000
University of Hawaii at Manoa 1978 — 1980
Computer Science
University of Maryland University College 1974 — 1976
Psychology
CLEA Systems, Inc. October 1997 - Present
Northrop Grumman October 1997 - Present
Northrop Grumman August 1991 - October 1997
PRC 1991 - 1995
Education
Strayer University 2000 — 2009
JM Family Enterprises July 2012 - Present
BankUnited October 2010 - July 2012
prc August 2002 - November 2010
Interactive Corp September 1998 - July 2002
QIS April 1997 - September 1998
Skills
Java, Master Data Management, Struts, Data Migration, Hibernate, Spring, SOA, Integration, Java Enterprise Edition, Oracle, Requirements Analysis, Microsoft SQL Server, Software Project..., SQL, SDLC, Data Modeling, Database Design, Business Process, Vendor Management, SSIS, CRM
Education
Sri Krishnadevaraya University 1991 — 1995
Bachelor of Technology (B.Tech.)
Arise Virtual Solutions Inc. August 2010 - Present
PRC October 1998 - August 2010
ITI Marketing June 1994 - October 1998
Skills
Call Center, Customer Satisfaction, Outbound, Customer Service, Customer Experience, Employee Engagement, Sales Operations, Direct Sales, Customer Retention, Customer Acquisition, Customer Loyalty, Customer Insight, Data Analysis, Team Building, Project Management, Outsourcing, Call Centers, CRM, Leadership, Operations Management, Workforce Management, Call Center Development, Contact Centers, Management, Vendor Management, Telemarketing, Brand Loyalty, Leadership Development, Team Leadership, Avaya, Process Improvement, Inbound Marketing, BPO, Lead Generation, Sales, Business Development, Executive Management, Business Strategy, Training, Coaching, Entrepreneurship, Account Management, P&L Management, Business Process..., Performance Management, Offshoring, Networking, Strategy, Cross-functional Team..., IVR
Education
Nova Southeastern University 2003 — 2005
MBA, Business Administration
University of Miami 1995 — 1999
BS, BA, Business Management & Music
Digital Risk December 2012 - Present
PRC November 2004 - June 2012
Alorica November 2004 - June 2012
Lucent 2001 - 2003
Skills
CISA, CISSP, PCI, SOX, AUDIT, Pentest, CSO, Security Director, Cybersecurity, Information Security, Vulnerability Assessment, Threat Management, Risk Management, Policies and Procedures, Incident Response, Computer Security, Sarbanes-Oxley Act, Personnel Management, Payment Industry, PCI DSS, Security, Penetration Testing, Network Security, Disaster Recovery, IT Security Policies, Workforce Management, Outsourcing, Firewalls, IT Audit, VPN, Vendor Management, IT Management, Business Continuity, Information Technology, Auditing, Call Centers, Process Improvement
Education
Stockton University 1981 — 1984
Bachelor's degree, Accounting and Computer Science
stockton State College 1981 — 1984
BS, Accounting and Computer Science
Ignite Advisory Group November 2013 - Present
Smithwick GIbson LLC January 2013 - October 2013
Convergys Corporation 2002 - 2012
iBasis 2001 - 2002
Price Interactive 2000 - 2001
Iridium LLC 1993 - 1999
American Medical Laboratories, Inc. 1992 - 1993
Venture America 1988 - 1991
MCI 1982 - 1988
PRC 1969 - 1982
Skills
Customer Experience, Customer Advisory Boards, Strategy, Industry Analyst..., Direct Marketing, Business Development, Product Management, Vendor Management, Start-ups, Marketing Strategy, Leadership, VoIP, Program Management, SaaS, Thought Leadership, Solution Selling, Call Centers, Golf, Lead Generation, Dedicated Professional, Sales, Strategic Partnerships, Hardwork, Operations Management, Team Building, Project Management, CRM, Professional Services, Outsourcing, Go-to-market Strategy, Cross-functional Team..., Customer Satisfaction, Executive Management, Enterprise Software, Competitive Analysis, Product Marketing, Analytics, Marketing Communications, Women Leaders
Education
The George Washington University 1973 — 1975
MA, Adult Education
Winthrop University 1964 — 1968
BA, English
Western Union October 2008 - Present
DHL Express 2003 - September 2008
PRC March 2001 - June 2003
Inktel Direct 2000 - 2001
General Motors- Ecuador 1997 - 2000
Education
Nova Southeastern University 2004 — 2006
MBA, International Business
Universidad San Francisco de Quito 1993 — 1996
BA, Marketing & Finance
FIS October 2009 - Present
Metavante August 2005 - September 2009
Treev September 1995 - June 2005
PRC 1985 - 1995
Skills
XML, Enterprise Software, Software Development, Agile Methodologies, Microsoft SQL Server, SDLC, Software Design, Requirements Analysis, Software Project..., Scrum, Integration, .NET, SOA, SaaS, Web Services
Education
Strayer University
West Coast AIDS Foundation April 2012 - Present
PRC August 2010 - August 2011
PODS December 2004 - August 2010
The Harbor Behavioral Health Care Institute 1993 - 2006
The harbor 1993 - 2001
Skills
Call Center, Call Centers, Strategic Planning, Human Resources, Operations Management, P&L Management, Management, Customer Service, Risk Management, Leadership, Recruiting, Strategy, Sales Management, Contract Negotiation, Customer Satisfaction, Employee Training, New Business Development, Coaching, Team Building, Process Improvement, Project Management, Account Management, Leadership Development, Change Management, Budgets, Performance Management, Sales, Training, Business Development
Education
Saint Leo University 1984 — 1988
Fort Pierce Central High School 1980 — 1984
Ft. Pierce Central High School 1980 — 1984
BNY Mellon May 2011 - Present
Bank of New York Mellon April 2010 - June 2011
Verizon August 2008 - November 2010
PRC October 2004 - August 2008
AT&T February 1997 - October 2004
Skills
Instructional Design, E-Learning, Program Management, Process Improvement, Call Centers, Training Delivery, Customer Satisfaction, Needs Analysis, Learning Management, Onboarding, Call Center, Requirements Analysis, Leadership, Organizational..., Customer Relations, PowerPoint, Technical Training, Blended Learning, Technical Writing, Problem Solving, Staff Development, Curriculum Development, Supervisory Skills, Articulate Storyline, Customer Service
Education
Quincy College
Certificate, Business Leadership Skills
JEF Associates January 2012 - Present
Raytheon March 2003 - May 2012
Raytheon Technical Services Company June 2009 - January 2012
Raytheon - Network Centric Systems 2003 - 2009
Technology Strategies and Alliances January 2002 - March 2003
Litton PRC May 1985 - January 2002
Northrop Grumman 2001 - 2002
PRC 1985 - 2002
Chair of EIA/GEIA Technical Council and the Reqirements Council. Chair of EIA/GEIA Enabling Technol September 1990 - September 1996
Skills
Artificial Intelligence, Decision Support, Systems Engineering, DoD, Earned Value Management, Program Management, Security Clearance, Integration, System Architecture, Proposal Writing, Requirements Analysis, Enterprise Architecture, Strategy, Defense, Configuration Management, Requirements Management, IT Strategy, Aerospace, Navy, Government Contracting, System Design, Technology Management, Engineering Management, Enterprise Software, Information Assurance, Management, Government, Cross-functional Team..., Process Improvement, Systems Design
Education
Wharton School of Business 2002 — 2002
Executive Finance Management Course, Finanace, one week course
The Catholic University of America 1961 — 1980
BEE, MEE. PhDEE, Electrical and Electronics Engineering
LaSalle Voices 1994 - Present
Freelance Voiceover Talent 1996 - 2011
PRC 2006 - 2010
Skills
Commercials, Audio Books, Voice Acting, Voice Over
Education
Pomona College
Bachelor's degree, Theatre
Scripps College
St. Paul Central High School
Fuse5 September 2011 - Present
TLC & Associates January 2007 - April 2012
PRC 2003 - 2007
Access Direct 1996 - 2003
Education
University of Iowa - Henry B. Tippie College of Business 1999 — 2001
MBA
North Dakota State University 1985 — 1990
Bachelor of Science (BS), Computer Engineering
Hometrust Mortgage May 2009 - Present
Royal Management, R.B.S. Computer, Inc March 2008 - April 2009
CLEAR CHANNEL COMMUNICATIONS INC March 1999 - March 2008
US Government January 1996 - March 1999
PRC January 1995 - December 1996
US Army January 1990 - December 1993
Education
San Antonio College 1994 — 1995
Pre-Nursing
TMS Health, a Xerox Company June 2008 - January 2011
PRC January 2007 - May 2008
PRC December 2005 - January 2007
Skills
Training, Sales, Leadership, Recruiting, Call Centers, Program Management, Management, Vendor Management, Coaching, Call Center
Education
St. Ambrose University 2000 — 2004
BA, International Business and Spanish with a minor in Accounting
Addx Corporation January 2015 - Present
E-Squared Solutions January 1998 - August 2013
PRC April 1983 - December 1997
Sallie Mae May 1983 - June 1986
NYC Department of Sanitation, Bureau of Recycling and Sustainability June 1980 - March 1983
Skills
Policy Analysis, Business Process..., Process Engineering, Technology Assessment, Project Management, Program Management, Problem Solving, Requirements Analysis, Requirements Gathering, Business Requirements, Real Estate, Operations Management, Logistics, Hospitality, Bed and Breakfast..., Property Management
Education
University of Maryland - Robert H. Smith School of Business 2013 — 2016
Master’s Degree, Accounting, 3.5
State University of New York at Stony Brook 1978 — 1981
Master of Science (MS), Public Policy Analysis, 3.89
SUNY at Stony Brook 1977 — 1981
Bachelor of Arts (B.A.), Economics, 3.5
Currently living in Volcano, Hawaii March 2014 - Present
TMS Health, a Xerox Company May 2013 - December 2013
Miami Exchange October 2012 - March 2013
Adrienne Arsht Center for the Performing Arts, Miami-Dade County, FL February 2009 - March 2012
Call 4 Health April 2008 - October 2008
Bellco Generics, Sunrise, FL June 2006 - March 2008
IVAX 2005 - 2006
PRC 1993 - 2004
Skills
Strategic Planning, Theatre, budgeting/forecasting, 1st and 3rd party call..., staff development and..., call center start-up, inbound/outbound call..., process improvement, customer service/sales..., Process improvement, Analytical Abilities, customer/client..., Team Building, Training, Call center start-up, Staff Development, Call Center, Business Development, Customer Service, Customer Retention, Call Centers, Process Improvement
Education
New York University
Journalism, Journalism, Business
PRC February 1998 - Present
Education
State University of New York College at Buffalo 1957 — 1961
Advanced Industrial Aeration Practice ManagerHancock Information Group
PRC 2006 - 2007
Skills
CRM, Call Centers, Lead Generation, New Business Development, Sales Process, Business Development, Account Management, Management
Education
University of Central Florida - College of Business Administration 1998 — 1999
MBA, Business
The George Washington University 1987 — 1991
Bachelor’s Degree, Information Technology
Abt Associates October 2013 - Present
Abt Associates May 2009 - October 2013
Abt Associates December 2002 - May 2009
Technautics, Inc. 1990 - 1999
PRC 1988 - 1990
Education
The Johns Hopkins University - Carey Business School 1996 — 2000
Master of Science in Information Systems
Dulaney HS 1981 — 1983
TelAffects December 2011 - Present
PRC April 2000 - October 2010
Skills
Call Centers, Sales, Cold Calling, Call Center, Customer Satisfaction, Customer Retention, Account Management, Microsoft Office, Customer Service, Lead Generation, Outlook, Salesforce, Training, Salesforce.com, B2B, CRM, Sales Process, Team Building
Education
Seminole State College of Florida 1995 — 2006
University of Iowa October 2010 - February 2011
PRC April 2002 - September 2010
QCI July 2001 - April 2002
CMS Consulting November 2000 - June 2001
Procend April 2000 - November 2000
Parsons Technology June 1991 - April 2000
Skills
C#, SQL, Software Development, Programming
Education
University of Iowa - Henry B. Tippie College of Business 1998 — 2003
Master, Business Administration
University of Northern Iowa 1989 — 1991
Bachelor, Computer Science, Mathematics
University of Iowa 1988 — 1989
Rose-Hulman Institute of Technology 1987 — 1987
MJR Associates Intl 2010 - Present
Lockheed Martin May 2010 - May 2014
Lockheed Martin August 2004 - May 2010
Lockheed Martin August 2004 - June 2007
CTI, Inc May 1995 - February 2004
PRC September 1989 - May 1995
US Navy/US AirForce May 1978 - August 1989
Skills
DoD, Security Clearance, Top Secret, Systems Engineering, Military, Defense, Intelligence Community, Management, Air Force, Requirements Management, SIGINT, Earned Value Management, Information Assurance, Recruitment Advertising
Education
The George Washington University 2005 — 2009
MS, Systems Engineering
University of Tampa 1985 — 1988
BS, Management Information Systems
Virginia Commonwealth University
Mass Communications
ALERIA March 2011 - Present
PRC October 2007 - June 2008
4Resources March 2006 - August 2007
Convergys October 2004 - February 2006
Convergys Corporation March 1998 - October 2004
Education
Texas Tech University 1996 — 1999
Communications-Public Relations
South Plains College 1993 — 1996
Speech Communication
Air Force Flight Test Center, Edwards AFB May 2003 - Present
Computer Sciences Corporation December 1992 - January 2002
PRC June 1990 - October 1992
Mobay Corporation May 1988 - May 1990
Bausch & Lomb, Sunglass Division February 1985 - August 1987
Education
Seton Hall University 1977 — 1983
PhD, Chemistry
DWB & Associates June 1998 - Present
Hay Systems Inc, part of the HayGroup May 1993 - June 1998
PRC January 1991 - May 1993
Skills
MBTI Step II, Hay Group Emotional..., Center for Creative..., Former Malcolm Baldrige..., Former US Senate..., Board Certified Coach, Leadership Development, Executive Coaching, Strategic Planning, Emotional Intelligence, MBTI, Organizational Change, Performance Management, Organizational..., Change Management, System Administration, Organizational Design, Coaching, Management Consulting, Performance Improvement, Program Management, Business Process..., Culture Change, Employee Training, Management Development, Organizational..., Operations Management, Instructional Design, Business Coaching, Public Speaking, Program Development, Personal Development, Strategy, Career Development, Strategic Communications, Talent Management, Team Building, Career Counseling, Governance, Project Planning, Business Planning, Budgets, Community Outreach, Leadership, Staff Development, Team Leadership, Nonprofits, Talent Acquisition, Workshop Facilitation, Customer Service
Education
University of Florida 1973 — 1977
Ph.D., Education Administration
Norwich University 1964 — 1968
BS, Education
Nute High School
Nute High School
Nute High School
Anheuser-Busch May 1997 - Present
PRC 1989 - 1996
Skills
AIX, Unix Shell Scripting, Solaris, System Administration, Disaster Recovery, Unix, Oracle, Storage Area Networks, Virtualization, Servers, Linux, Architecture, SharePoint, Integration, Operating Systems, Red Hat Linux
Education
Southern Illinois University, Edwardsville 1985 — 1990
BSE, Electrical Engineering
IBM Global Business Process Services September 2012 - Present
Wipro Consulting May 2011 - October 2012
United Data Technologies March 2010 - May 2011
Capgemini June 2008 - March 2010
Logic Information Systems October 2007 - July 2008
Duty Free Americas March 2006 - March 2008
PRC September 1999 - March 2006
Precision Response Corp 1999 - 2006
Skills
Oracle Applications
Education
Shivaji University 1993 — 1997
BE, Mechanical
Nalanda Jr Collage
PRC September 2000 - February 2012
PRC October 2007 - January 2008
Skills
Call Center, Kronos, Customer Satisfaction, Process Improvement, Workforce Management
Education
Pittsburgh Technical Institute 1979 — 1980
Associate, Electronics Engineering
Digital Risk February 2015 - Present
Adecco October 2014 - February 2015
Digital Risk, LLC September 2010 - May 2014
PRC March 2006 - July 2010
New Horizons Title November 2004 - March 2006
Case Home Finance March 2003 - November 2005
Skills
Outlook, Call Center, Customer Service, Business Development, Interviews, Teamwork, Training, Salesforce.com, Customer Satisfaction, Team Building, Analysis, Vendor Management, Employee Training, Management, Microsoft Excel, PowerPoint, Employee Relations, Leadership
Education
State University of New York - System 1994 — 1996
AAS, Paralegal
Schenectady County Community College
Called Out Believers in Christ August 2011 - Present
Called Out Believers in Christ June 2011 - Present
COBIC January 2011 - June 2011
PRC September 2005 - February 2011
Skills
Call Center, Coaching, Process Improvement, Customer Service, Team Building, Customer Satisfaction, Operations Management, Team Leadership, Performance Management, Change Management, Call Centers, Leadership, Analysis, Training, Microsoft Office, Strategic Planning, Sales, Customer Experience, Program Management, Business Analysis, Quality Assurance, Vendor Management, Telecommunications, System Administration, Human Resources, Employee Relations, Project Planning, Troubleshooting, Budgets, Management
Education
Southern Seminary 1999 — 2001
Biblical Theology
The Southern Baptist Theological Seminary 1999 — 2001
Winter Wolf Consulting Group December 2013 - Present
Lead Pro Services March 2012 - June 2013
Lead Pro Services December 2010 - March 2012
Lead Pro Services December 2009 - December 2010
PRC July 2009 - November 2009
American Express May 2006 - June 2009
American Express May 2001 - May 2005
American Express February 1997 - March 1998
Niles East Productions January 1985 - March 1990
Skills
Call Center, Management, Business Process..., Networking, Training, Leadership, Process Improvement, Employee Training, Program Management, Cross-functional Team..., Requirements Analysis, Training Delivery, Customer Experience, Organizational..., Coaching, Employee Engagement, Project Management, Call Centers, Marketing, Customer Satisfaction, Change Management, CRM, Strategy, Vendor Management, Team Leadership
Education
St. Thomas University 1993 — 1996
BA, History/Communications
Nova Southeastern University
Instructional Design Certification
PRC October 2007 - Present
Affiliated Community Medical Centers April 2008 - July 2011
Allina Hospitals & Clinics June 1999 - May 2007
Skills
Healthcare, Family Medicine, Wellness, Pediatrics, Urgent Care, Nutrition, Treatment
Education
The University of Texas at Austin
MBA, Finance, General
University of Wisconsin-La Crosse
Bachelor of Science (BS), Physician Assistant
Alorica November 2013 - Present
Kaplan University November 2007 - December 2010
AOL March 2006 - October 2007
PRC April 1996 - March 2006
AT&T 1990 - 1997
Skills
Call Center, Business Development, Coaching, BPO, Customer Experience, Workforce Management
Education
Nova Southeastern University 1999 — 2000
MBA, business
Telvista Inc. March 2015 - Present
Ameridial January 2014 - March 2015
PCCW Teleservices September 2011 - January 2013
PRC October 2009 - August 2011
AFFINA August 2008 - April 2009
Sutherland Global Services 2004 - 2007
Sutherland Global Services 2004 - 2007
Skills
KPO, Vendor Management, Call Center, Direct Sales, Sales Operations, Sales Management, CRM, Sales, Business Development, New Business Development, Account Management, Solution Selling, Team Management, E-commerce, Customer Retention, Telecommunications, Contact Centers, Operations Management, Team Building, Contract Negotiation, Leadership, Executive Management, Call Centers
Education
Syracuse University - Martin J. Whitman School of Management 1983 — 1988
BA, Marketing/Finance
Greece Athena
Regents
Alorica September 2013 - Present
Sitel Corporation November 2010 - September 2013
PRC, LLC November 2006 - June 2010
PRC November 2006 - March 2010
Education
New England College 2013 — 2015
Marketing/Marketing Management, General, 1st year
Valley Knife & Tool March 2015 - Present
Police Department November 2011 - Present
PD somewhere in SO cal November 2011 - Present
PRC December 2008 - November 2011
Corona Police March 2003 - October 2008
PRC May 1996 - March 2003
Skills
Glock, Training, Weapons, Tactics, Rifle, Police, Pistol, Management, Law Enforcement, Firearms, Emergency Management, Criminal Investigations, Internal Investigations, Critical Incident..., Budgets, Business Management, Customer Relations
Education
Riverside City College 1995 — 1996
AOJ
TASC December 2009 - Present
Northrop Grumman Information Systems January 2008 - December 2009
Northrop Grumman Information Systems 2001 - December 2007
Northrop Grumman IT 1995 - 2001
PRC January 1991 - 1995
PRC February 1980 - December 1990
Skills
Deferred Compensation, HRIS, PeopleSoft, Employee Relations, Workforce Planning, Human Resources, Performance Management, Employee Benefits, Costpoint, Benefits Administration, Personnel Management, Applicant Tracking..., Onboarding, Talent Acquisition, Leadership, Deltek, Process Improvement, Talent Management, College Recruiting, Mergers & Acquisitions, Taleo, Succession Planning, New Hire Orientations, Employee Engagement, Compensation Strategies, Organizational Design
Education
Strayer University 1990 — 1997
Bachelor, Business Administration
NGIS March 1999 - Present
PRC 1986 - 1996
Skills
Engineering, Requirements Analysis, Process Improvement, Integration, Program Management, SQL, Systems Engineering, Cloud Computing, Management, Enterprise Architecture, Unix, Engineering Management, PMP, Earned Value Management, Project Management, Enterprise Software
Education
Syracuse University 1979 — 1983
B.S, Mathematics
United States Postal Service June 2013 - Present
PFSweb February 2012 - May 2013
Mexia State Supported Living Center November 2008 - October 2012
Medix Staffing Solution Irving Texas August 2008 - September 2008
Havertys Furniture June 2008 - August 2008
PRC August 2007 - April 2008
The CMI Group February 2007 - August 2007
Aegis Communication May 2005 - January 2007
Delta Dallas December 2004 - April 2005
Staffmark September 2003 - March 2004
Skills
Government, Public Administration, State Government, Emergency Management, Case Managment, Data Entry, Clerical Skills, Case Management, Call Centers
Education
Tarleton State University 2012 — 2013
Criminal Justice/Law Enforcement Administration, Senior
TelAffects January 2015 - Present
TelAffects January 2012 - January 2015
Wyndham Vacation Ownership January 2011 - September 2011
PRC January 1990 - January 2011
Skills
Resource Management, Conflict Resolution, Management Consulting, Management Development, Call Center, Team Building, Coaching, CRM, Leadership, Marketing, Lead Generation, Business Development, Account Management, Team Leadership, Vendor Management, Performance Management, B2B, Call Centers, Recruiting, Training, Talent Acquisition, Management, Sales Management, Sales Operations, Customer Satisfaction, Process Improvement, BPO, Outsourcing, Employee Training, Hiring, Team Management, Sales Process, Sales, Direct Sales, Customer Retention, Customer Experience, Operations Management, Business Intelligence, Salesforce.com, Cross-functional Team..., Cold Calling, New Business Development, Program Management, Strategic Partnerships, Strategy, Consulting, Telecommunications, Solution Selling, Telemarketing, Business Process...
Education
Seminole Community College
EcoProducts September 2010 - June 2014
Sea To Summit April 2009 - October 2010
Pangea Organics March 2008 - March 2009
PRC 2006 - 2007
Skills
Forecasting, Accounting, Microsoft Excel, Budgets, Financial Analysis, Financial Modeling, Management, Team Leadership
Education
Red Rocks Community College 1996 — 1998
Business Management
All American Gold & Silver Buyers, Inc. October 2010 - Present
Bank Atlantic 2006 - 2009
PRC 2003 - 2006
PRC 2003 - 2006
BRC Wekiva Lanes 1994 - 1995
Go Travel 1988 - 1994
Sunsational Journeys 1988 - 1988
Education
Pennsylvania State University 1969 — 1970
Jounalism
PRC 2011 - Present
Parent Resource Center 2011 - Present
Delta Air Lines June 1997 - October 2001
Education
City University of New York-Queens College 2009 — 2011
Advanced Systems Development, Inc. September 2014 - Present
SRC Technologies, Inc. 2012 - 2014
WidePoint Corporation July 2008 - October 2011
Northrop Grumman Information Systems 2001 - 2008
PRC 1983 - 2001
Skills
Program Management, Strategy, Business Development, Cross-functional Team..., Integration, Start-ups, Strategic Partnerships, Cloud Computing, Earned Value Management, Enterprise Software, Solution Selling, CRM
Education
Old Dominion University
Computer Sciences Corporation Sr Subcontracts ManagerBooz Allen & Hamilton1997 - 1998
Sprint 1995 - 1996
TAI 1986 - 1988
PRC 1981 - 1982
Education
George Mason University - School of Business
Bachelor’s Degree, Business Administration - Concentration in Marketing
The George Washington University - School of Business
Master of Business Administration (M.B.A.), Procurement and Contracting
Centerpoint Energy February 2013 - Present
Reliant Energy December 2011 - June 2012
Continental Airlines June 2011 - December 2011
Litton Loan 2008 - 2011
PRC 1987 - 1992
Education
Calhoun High School
Southwest Texas State University
Bachelor of Science (B.S.), Computer Science
Cifaloglio Inc July 2001 - Present
Santa's Best April 1999 - March 2001
Albert E. Price July 1998 - April 1999
PRC June 1986 - July 1993
McLean Trucking June 1977 - January 1986
Education
Rowan University 1994 — 1996
Bachelor of Science, Accounting
Gloucester County College 1993 — 1994
Accounting
Walmart Store 2151 Sunrise, Fl April 2012 - Present
Walmart November 2009 - March 2012
PRC December 2003 - July 2009
Education
Universidad Inca Garcilaso de la Vega 1982 — 1988
Juris Doctor Degree, Law School, Attorney at Law
PRC October 2006 - October 2009
United Global Consulting Corporation March 2006 - October 2006
vaxa April 2003 - March 2006
Skills
Website Optimization
Education
Western Governors University 2009 — 2013
BA, Elementary Education
St. Petersburg College 1993 — 1996
Associate of Arts (A.A.), Elementary Education and Teaching
Financial Industry Regulatory Authority 2003 - Present
RDA Corporation 2000 - 2003
PRC 1995 - 2000
Skills
SOA, Unix, SDLC, Risk Management
Education
The George Washington University 2003 — 2008
Master's degree, Project Management
Penn State University 1994 — 1996
Master of Arts (M.A.), Meteorology
Penn State University 1990 — 1993
Bachelor of Applied Science (B.A.Sc.), Meteorology
AOL November 1998 - January 2010
InteliData May 1996 - November 1998
PRC Public Sector Inc. July 1995 - May 1996
EON Corporation April 1994 - July 1995
PRC October 1993 - April 1994
Engineering Research Associates November 1990 - October 1993
Planning Research Corporation April 1988 - November 1990
Skills
Software Engineering, Software Development, Java, Scrum, System Architecture, Agile Methodologies, Perl, SQL, Unix, Linux, Shell Scripting, C Programming, HTML, NetBeans, Apache, Tomcat, Servlets, JAX-WS, Maven, Struts, Spring Framework, SDLC, C
Education
Rochester Institute of Technology 1983 — 1988
Bachelor of Science (B.S.), Computer Science
Retired Business ManagerPope John Paul the Great Catholic High SchoolJuly 2008 - July 2012
Northrop Grumman Corporation 2002 - 2010
PRC 1991 - 2002
U.S. Army Reserve 1981 - 1998
Advanced Technology (ADTECH) 1980 - 1991
U. S. Army 1972 - 1980
Education
The George Washington University 1978 — 1980
Master of Science (M.S.), Business
University of Maryland College Park 1968 — 1972
Bachelor's degree, Political Science and Government