StarTek Company
Industry: Outsourcing company
DescriptionHeadquarters: Greenwood Village, Colorado, United States Founded: 1987, Greeley, Colorado, United States Subsidiaries: Accent Marketing Services LLC,
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StarTek Employees
Employee
Years
Job
Industry
Aaron Sharp Aaron Sharp's StarTek Experience February 2015 - Present
Job Brand Warrior at StarTek
Industry Outsourcing/Offshoring
Experience
STARTEK February 2015 - Present
STARTEK January 2015 - February 2015
STARTEK November 2014 - January 2015
STARTEK October 2014 - November 2014
STARTEK August 2014 - October 2014
STARTEK June 2014 - August 2014
Buffalo Wild Wings April 2014 - May 2014
CCI June 2013 - April 2014
The Firm September 2011 - May 2013
The Sojourn September 2012 - April 2013
Skills
Adobe InDesign, Adobe Illustrator, Newspaper Layout, Information Graphics, Microsoft Excel, Microsoft Word, Teamwork, Public Speaking, English, Illustrator, Logo Design, Branding & Identity, InDesign, Customer Service, Leadership, Graphic Design, Mac, Typography, Team Leadership, Leadership Development, Adobe Creative Suite, Newspapers, Web Design, Management, PowerPoint, Team Building, Microsoft Office, Time Management, Photoshop, Call Centers, Customer Satisfaction, Coaching
Education
Indiana Wesleyan University 2009 — 2013
Bachelor of Science (BS), Graphic Design
Southern Hills Career and Technical Center 2007 — 2009
Certificate in Graphic Communications, Graphic Communications
STARTEK February 2015 - Present
STARTEK January 2015 - February 2015
STARTEK November 2014 - January 2015
STARTEK October 2014 - November 2014
STARTEK August 2014 - October 2014
STARTEK June 2014 - August 2014
Buffalo Wild Wings April 2014 - May 2014
CCI June 2013 - April 2014
The Firm September 2011 - May 2013
The Sojourn September 2012 - April 2013
Skills
Adobe InDesign, Adobe Illustrator, Newspaper Layout, Information Graphics, Microsoft Excel, Microsoft Word, Teamwork, Public Speaking, English, Illustrator, Logo Design, Branding & Identity, InDesign, Customer Service, Leadership, Graphic Design, Mac, Typography, Team Leadership, Leadership Development, Adobe Creative Suite, Newspapers, Web Design, Management, PowerPoint, Team Building, Microsoft Office, Time Management, Photoshop, Call Centers, Customer Satisfaction, Coaching
Education
Indiana Wesleyan University 2009 — 2013
Bachelor of Science (BS), Graphic Design
Southern Hills Career and Technical Center 2007 — 2009
Certificate in Graphic Communications, Graphic Communications
Marcia Peters Marcia Peters's StarTek Experience January 1998 - October 1999
Job Vice President,Information Security at US Bank
Industry Financial Services
Experience
U.S. Bank January 2010 - Present
U.S. Bank November 2007 - December 2009
Next Online Technologies March 2006 - August 2007
Covestic Inc May 2004 - March 2006
Snowdogs LLC September 2003 - May 2004
Fujitsu October 1999 - September 2003
STARTEK January 1998 - October 1999
Physician Reimbursement Systems October 1996 - September 1997
SAIC April 1991 - October 1996
Skills
Program Management, Project Management, Strategic Planning, Talent Management, Training, Vendor Management, Software Development, Software Project..., SDLC, Risk Management, Project Portfolio..., Business Analysis, Cross-functional Team..., Business Process..., IT Strategy, Governance, PMP, Security, Process Improvement, Telecommunications
Education
Webster University 1996 — 1998
MBA, Computer Resources & Information Management
Macalester College 1986 — 1989
BA, Economics & Math
Mount Holyoke College 1985 — 1986
Mount Vernon High School 1981 — 1985
Diploma, College Prep
U.S. Bank January 2010 - Present
U.S. Bank November 2007 - December 2009
Next Online Technologies March 2006 - August 2007
Covestic Inc May 2004 - March 2006
Snowdogs LLC September 2003 - May 2004
Fujitsu October 1999 - September 2003
STARTEK January 1998 - October 1999
Physician Reimbursement Systems October 1996 - September 1997
SAIC April 1991 - October 1996
Skills
Program Management, Project Management, Strategic Planning, Talent Management, Training, Vendor Management, Software Development, Software Project..., SDLC, Risk Management, Project Portfolio..., Business Analysis, Cross-functional Team..., Business Process..., IT Strategy, Governance, PMP, Security, Process Improvement, Telecommunications
Education
Webster University 1996 — 1998
MBA, Computer Resources & Information Management
Macalester College 1986 — 1989
BA, Economics & Math
Mount Holyoke College 1985 — 1986
Mount Vernon High School 1981 — 1985
Diploma, College Prep
Carrie Cadwallader Carrie Cadwallader's StarTek Experience April 1995 - June 1998
Job Financial Analyst at Elavon, Inc.
Industry Financial Services
Experience
Elavon, Inc. June 1998 - Present
StarTek April 1995 - June 1998
The Mortgage Network June 1991 - June 1995
Skills
Loans, Strategic Planning, Microsoft Excel, Management, Leadership, Project Management, Change Management, PowerPoint, Management Consulting, Microsoft Office, Microsoft Word, Program Management, Product Management, IFRS, Internal Audit, Small Business Lending, Insurance, ACH, Customer Service, Auditing, Banking
Education
University of Phoenix 2000 — 2002
Master of Business Administration (M.B.A.), Technology Management
Metropolitan State University of Denver 1992 — 1997
Bachelor of Science (BS), Mathematics
Elavon, Inc. June 1998 - Present
StarTek April 1995 - June 1998
The Mortgage Network June 1991 - June 1995
Skills
Loans, Strategic Planning, Microsoft Excel, Management, Leadership, Project Management, Change Management, PowerPoint, Management Consulting, Microsoft Office, Microsoft Word, Program Management, Product Management, IFRS, Internal Audit, Small Business Lending, Insurance, ACH, Customer Service, Auditing, Banking
Education
University of Phoenix 2000 — 2002
Master of Business Administration (M.B.A.), Technology Management
Metropolitan State University of Denver 1992 — 1997
Bachelor of Science (BS), Mathematics
michael rose- bleavins's StarTek Experience 2004 - 2008
Job Assistant Store Manager at Family Dollar
Industry Retail
Experience
Family Dollar June 2014 - Present
Martin & Bayley (Huck's) January 2014 - June 2014
Martin & Bayley (Huck's) July 2012 - January 2014
Martin & Bayley (Huck's) August 2008 - July 2012
Central Illinois Newspaper Group 2008 - February 2009
StarTek 2004 - 2008
Bob's Roast Beef 2002 - 2004
Arby's Miller Group 2002 - 2002
Steak n Shake 1998 - 2002
Skills
Telecommunications, Computer Hardware, Restaurant Management, Customer Service, Customer Satisfaction, Training, Management, Payroll, Budgets, Sales, Purchasing, Microsoft Excel, Troubleshooting, Merchandising, Microsoft Word, PowerPoint
Education
SteLR Online Learning 2005 — 2007
Customer service, leadership, and management training
Richland Community College 2006 — 2006
Teaching
Heartland Community College 2003 — 2003
Teaching
Steak & Shake University 2000 — 2002
Richland Community College 1997 — 1998
English
Millikin University 1996 — 1997
English
Dwight Eisenhower High School 1992 — 1996
Diploma, English, General Studies
Family Dollar June 2014 - Present
Martin & Bayley (Huck's) January 2014 - June 2014
Martin & Bayley (Huck's) July 2012 - January 2014
Martin & Bayley (Huck's) August 2008 - July 2012
Central Illinois Newspaper Group 2008 - February 2009
StarTek 2004 - 2008
Bob's Roast Beef 2002 - 2004
Arby's Miller Group 2002 - 2002
Steak n Shake 1998 - 2002
Skills
Telecommunications, Computer Hardware, Restaurant Management, Customer Service, Customer Satisfaction, Training, Management, Payroll, Budgets, Sales, Purchasing, Microsoft Excel, Troubleshooting, Merchandising, Microsoft Word, PowerPoint
Education
SteLR Online Learning 2005 — 2007
Customer service, leadership, and management training
Richland Community College 2006 — 2006
Teaching
Heartland Community College 2003 — 2003
Teaching
Steak & Shake University 2000 — 2002
Richland Community College 1997 — 1998
English
Millikin University 1996 — 1997
English
Dwight Eisenhower High School 1992 — 1996
Diploma, English, General Studies
Monica Tucker Monica Tucker's StarTek Experience September 2007 - February 2010
Job Insurance Professional
Industry Insurance
Experience
Lynchburg City Schools August 2014 - Present
Randstad Staffing 2013 - 2013
STARTEK September 2007 - February 2010
Skills
Customer Service, Communication
Education
Liberty University 2009 — 2014
Bachelors of Science, Elementary Education and Teaching
Heritage High School 1994 — 1998
diploma
Lynchburg City Schools August 2014 - Present
Randstad Staffing 2013 - 2013
STARTEK September 2007 - February 2010
Skills
Customer Service, Communication
Education
Liberty University 2009 — 2014
Bachelors of Science, Elementary Education and Teaching
Heritage High School 1994 — 1998
diploma
Cortney Crape's StarTek Experience January 2015 - Present
Job Senior Supervisor at Startek
Industry Outsourcing/Offshoring
Experience
STARTEK January 2015 - Present
STARTEK October 2012 - January 2015
ITT Technical Institute April 2010 - May 2011
Time Warner Cable March 2007 - November 2009
Skills
Call Centers, Sales, Customer Service, Customer Satisfaction, Sales Management, Cold Calling, Coaching, Customer Retention, Microsoft Office, Training, Sales and marketing, Sales training, Account Management, Salesforce.com, Leadership, Marketing, Admissions, Data Entry, New Business Development, Outlook, Computer Hardware, Access, Time Management, Windows 7, eWFM, Outsourcing, Outso, BPO, Management, Workforce Management, Team Leadership, Team Building, Customer Experience, Performance Management
Education
Milwaukee Area Technical College 2004 — 2007
Associate of Arts and Sciences (A.A.S.), Programmer/Analyst
Riverside university high school 2000 — 2004
High school diploma
STARTEK January 2015 - Present
STARTEK October 2012 - January 2015
ITT Technical Institute April 2010 - May 2011
Time Warner Cable March 2007 - November 2009
Skills
Call Centers, Sales, Customer Service, Customer Satisfaction, Sales Management, Cold Calling, Coaching, Customer Retention, Microsoft Office, Training, Sales and marketing, Sales training, Account Management, Salesforce.com, Leadership, Marketing, Admissions, Data Entry, New Business Development, Outlook, Computer Hardware, Access, Time Management, Windows 7, eWFM, Outsourcing, Outso, BPO, Management, Workforce Management, Team Leadership, Team Building, Customer Experience, Performance Management
Education
Milwaukee Area Technical College 2004 — 2007
Associate of Arts and Sciences (A.A.S.), Programmer/Analyst
Riverside university high school 2000 — 2004
High school diploma
Don Orr Don Orr's StarTek Experience March 2015 - Present
Job at TMobile Business Care
Industry Consumer Services
Experience
STARTEK March 2015 - Present
Terrell E Moseley Inc. June 2012 - February 2015
Randolph College August 2009 - June 2010
Sparkle Wash January 2004 - June 2006
Skills
IT Operations, Computer Hardware, Computer Proficiency, Computer Repair, Computer Maintenance, HVAC, HVAC Controls, HVAC Design, HVAC Service, HVAC Installation, Boilers, Steam, Troubleshooting, Electricians, Preventive Maintenance, Engineering, Customer Service, Plumbing, Project Planning, Maintenance, Indoor Air Quality, Mechanical Engineering, Project Engineering, Commissioning, Energy Management, Manufacturing, Air Conditioning, Pumps, Refrigeration, Energy Efficiency, Energy Conservation, Building Automation, Energy, Maintenance Management, Contract Negotiation, Team Building, Heating, Sales, Strategic Planning, New Business Development, Sales Management, Sales Operations, Operations Management, Account Management
Education
Liberty University 2011 — 2012
Management Information Systems, General
Randolph College 2009 — 2010
Environmental Science
Radford University 2006 — 2008
Computer Science
STARTEK March 2015 - Present
Terrell E Moseley Inc. June 2012 - February 2015
Randolph College August 2009 - June 2010
Sparkle Wash January 2004 - June 2006
Skills
IT Operations, Computer Hardware, Computer Proficiency, Computer Repair, Computer Maintenance, HVAC, HVAC Controls, HVAC Design, HVAC Service, HVAC Installation, Boilers, Steam, Troubleshooting, Electricians, Preventive Maintenance, Engineering, Customer Service, Plumbing, Project Planning, Maintenance, Indoor Air Quality, Mechanical Engineering, Project Engineering, Commissioning, Energy Management, Manufacturing, Air Conditioning, Pumps, Refrigeration, Energy Efficiency, Energy Conservation, Building Automation, Energy, Maintenance Management, Contract Negotiation, Team Building, Heating, Sales, Strategic Planning, New Business Development, Sales Management, Sales Operations, Operations Management, Account Management
Education
Liberty University 2011 — 2012
Management Information Systems, General
Randolph College 2009 — 2010
Environmental Science
Radford University 2006 — 2008
Computer Science
Janey Tino Janey Tino's StarTek Experience 2004 - 2006
Job Administrative Assistant at ISOLUX CORSAN
Industry Oil & Energy
Experience
Howard College Administrative AssistantISOLUX CORSANJuly 2012 - April 2014
Workforce Solutions Permian Basin November 2006 - October 2011
StarTek 2004 - 2006
Sato Travel January 1996 - May 1999
Skills
Software Development, Project Management, Java, Team Leadership, Databases, SharePoint, Travel Planning, Microsoft Office, Photoshop, Help Desk Support, Office Administration, Customer Service, Advertising Sales, Visio, SDLC, Networking, System Administration, Process Scheduler, Administration, Quality Assurance, Leadership, Vendor Management, Training, Interviews, Outlook, Windows, Project Planning, Management, Data Analysis, Troubleshooting, Access, Analysis, Project Coordination, SAP, Employee Relations, MS Project, Supervisory Skills, Human Resources, Recruiting, Budgets, Contract Management, Procurement, Payroll, Employee Training, Office Management, Team Building, Process Improvement, Software Documentation, Teamwork, Program Management
Education
Howard College 2009 — 2014
Associate of Arts and Sciences (A.A.S.), Computer Science
Midland College 2004 — 2004
Real Estate
Howard College Administrative AssistantISOLUX CORSANJuly 2012 - April 2014
Workforce Solutions Permian Basin November 2006 - October 2011
StarTek 2004 - 2006
Sato Travel January 1996 - May 1999
Skills
Software Development, Project Management, Java, Team Leadership, Databases, SharePoint, Travel Planning, Microsoft Office, Photoshop, Help Desk Support, Office Administration, Customer Service, Advertising Sales, Visio, SDLC, Networking, System Administration, Process Scheduler, Administration, Quality Assurance, Leadership, Vendor Management, Training, Interviews, Outlook, Windows, Project Planning, Management, Data Analysis, Troubleshooting, Access, Analysis, Project Coordination, SAP, Employee Relations, MS Project, Supervisory Skills, Human Resources, Recruiting, Budgets, Contract Management, Procurement, Payroll, Employee Training, Office Management, Team Building, Process Improvement, Software Documentation, Teamwork, Program Management
Education
Howard College 2009 — 2014
Associate of Arts and Sciences (A.A.S.), Computer Science
Midland College 2004 — 2004
Real Estate
Kiara Ferguson Kiara Ferguson's StarTek Experience April 2008 - February 2009
Job Attended North Carolina Agricultural and Technical State University
Industry Insurance
Experience
United Guaranty Corporation June 2014 - Present
United Guaranty Corporation June 2012 - Present
Whole Foods Market 2012 - March 2014
StarTek April 2008 - February 2009
GSI commerce August 2007 - June 2008
Skills
Customer Service, Employee Training, Microsoft Office, Quality Assurance, international..., Data Entry, Cashiering, Sales, Retail Sales, Customer Satisfaction
Education
Walden University 2014 — 2016
Master of Science in Leadership, Organizational Leadership
North Carolina A&T State University 2009 — 2012
Bachelor of Science (B.S.), Sport Science and Fitness Management
Bassett High School
High School Diploma, Advanced Studies
United Guaranty Corporation June 2014 - Present
United Guaranty Corporation June 2012 - Present
Whole Foods Market 2012 - March 2014
StarTek April 2008 - February 2009
GSI commerce August 2007 - June 2008
Skills
Customer Service, Employee Training, Microsoft Office, Quality Assurance, international..., Data Entry, Cashiering, Sales, Retail Sales, Customer Satisfaction
Education
Walden University 2014 — 2016
Master of Science in Leadership, Organizational Leadership
North Carolina A&T State University 2009 — 2012
Bachelor of Science (B.S.), Sport Science and Fitness Management
Bassett High School
High School Diploma, Advanced Studies
Diane Stille's StarTek Experience 2001 - 2005
Job Account Executive at UPS
Industry Logistics and Supply Chain
Experience
UPS 2005 - Present
StarTek 2001 - 2005
Skills
Sales, Account Management, New Business Development, Sales Management, Cold Calling, Selling, Operations Management, Sales Process, Negotiation, Customer Service, Logistics, Sales Operations, Public Relations, Contract Negotiation, B2B, Strategic Planning, Management, Team Building, Transportation
Education
Metropolitan State University of Denver 1993 — 1997
BS, Marketing
UPS 2005 - Present
StarTek 2001 - 2005
Skills
Sales, Account Management, New Business Development, Sales Management, Cold Calling, Selling, Operations Management, Sales Process, Negotiation, Customer Service, Logistics, Sales Operations, Public Relations, Contract Negotiation, B2B, Strategic Planning, Management, Team Building, Transportation
Education
Metropolitan State University of Denver 1993 — 1997
BS, Marketing
James Blanks James Blanks's StarTek Experience October 2013 - Present
Job Consultant at New York Life Insurance Company
Industry Financial Services
Experience
STARTEK October 2013 - Present
James Madison University - CIT August 2012 - December 2012
New York Life Insurance Company June 2012 - August 2012
James Madison University - Madison Art Collection August 2011 - April 2012
Blue Ridge Mountains Council May 2010 - August 2011
Skills
Expert Communicator, Human Resources, Leadership, Public Relations, Development & delivery..., Recruiting, Management, Finance, Well-organized, Tech Savy, Customer Service, Team-oriented, Eagle Scout
Education
James Madison University 2009 — 2013
Bachelor of Science (BS), Psychology, Human Resource Development
STARTEK October 2013 - Present
James Madison University - CIT August 2012 - December 2012
New York Life Insurance Company June 2012 - August 2012
James Madison University - Madison Art Collection August 2011 - April 2012
Blue Ridge Mountains Council May 2010 - August 2011
Skills
Expert Communicator, Human Resources, Leadership, Public Relations, Development & delivery..., Recruiting, Management, Finance, Well-organized, Tech Savy, Customer Service, Team-oriented, Eagle Scout
Education
James Madison University 2009 — 2013
Bachelor of Science (BS), Psychology, Human Resource Development
Nic Martinez Nic Martinez's StarTek Experience 2014 - 2014
Job Sales
Industry Retail
Experience
STARTEK 2014 - 2014
Diesel February 2009 - August 2012
AG International, Inc May 2008 - January 2009
Redwood Childrens Services 2007 - 2007
Kmart Corporation 2004 - 2007
Skills
Customer Service, Leadership, Sales, Microsoft Word, Microsoft Excel, Management, Team Leadership
Education
New Mexico Military Institute
STARTEK 2014 - 2014
Diesel February 2009 - August 2012
AG International, Inc May 2008 - January 2009
Redwood Childrens Services 2007 - 2007
Kmart Corporation 2004 - 2007
Skills
Customer Service, Leadership, Sales, Microsoft Word, Microsoft Excel, Management, Team Leadership
Education
New Mexico Military Institute
Paylee Taylor's StarTek Experience January 1998 - January 2000
Job Accounting / Business Owner
Industry Insurance
Experience
Al Boenker Insurance Agency August 2015 - Present
MAE Taylor & Co. Financial, Bookkeeping and Professional Services April 2015 - Present
DENKE CPA, P.C. May 2014 - April 2015
America's Best Event Photography September 2013 - May 2014
Camp Fire USA May 2010 - January 2011
Pat Gray Body Works Inc. May 2004 - May 2009
Pat Gray Towing & Recovery May 2004 - May 2009
StarTek January 1998 - January 2000
Exxon Travel Mart May 1997 - December 1998
Nurses Unlimited January 1996 - January 1997
Skills
Microsoft Office, CCC Pathways, General Ledger, Accounts Payable, Accounts Receivable, Cost Accounting, Bank Reconciliation, Super Forms, QuickBooks, Payroll, Sales Tax, Payroll Taxes, Internal Audit, Journal Entries, Bookkeeping, Account Reconciliation, PowerPoint, Auditing, Financial Statements, Balance, FASB
Education
The University of Texas at Arlington 2010 — 2015
Bachelor of Business Administration (BBA), Accounting and Finance
Tarrant County College
Basics / Accounting
Howard College 2004 — 2009
Basics
Al Boenker Insurance Agency August 2015 - Present
MAE Taylor & Co. Financial, Bookkeeping and Professional Services April 2015 - Present
DENKE CPA, P.C. May 2014 - April 2015
America's Best Event Photography September 2013 - May 2014
Camp Fire USA May 2010 - January 2011
Pat Gray Body Works Inc. May 2004 - May 2009
Pat Gray Towing & Recovery May 2004 - May 2009
StarTek January 1998 - January 2000
Exxon Travel Mart May 1997 - December 1998
Nurses Unlimited January 1996 - January 1997
Skills
Microsoft Office, CCC Pathways, General Ledger, Accounts Payable, Accounts Receivable, Cost Accounting, Bank Reconciliation, Super Forms, QuickBooks, Payroll, Sales Tax, Payroll Taxes, Internal Audit, Journal Entries, Bookkeeping, Account Reconciliation, PowerPoint, Auditing, Financial Statements, Balance, FASB
Education
The University of Texas at Arlington 2010 — 2015
Bachelor of Business Administration (BBA), Accounting and Finance
Tarrant County College
Basics / Accounting
Howard College 2004 — 2009
Basics
Amanda Grigsby's StarTek Experience February 2013 - April 2013
Job Restaurants Professional
Industry Restaurants
Experience
StarTek February 2013 - April 2013
Pepper's Of Key West December 2011 - December 2011
Skills
Restaurant Management, Restaurants, Food Service, Food & Beverage, Food, Menu Development, Food Safety, Hospitality, New Restaurant Openings, ServSafe, Customer Service, Food Preparation, Culinary Skills, Inventory Management, Catering, Cooking
Education
Montgomery College 2001 — 2002
no degree, Fine/Studio Arts, General
StarTek February 2013 - April 2013
Pepper's Of Key West December 2011 - December 2011
Skills
Restaurant Management, Restaurants, Food Service, Food & Beverage, Food, Menu Development, Food Safety, Hospitality, New Restaurant Openings, ServSafe, Customer Service, Food Preparation, Culinary Skills, Inventory Management, Catering, Cooking
Education
Montgomery College 2001 — 2002
no degree, Fine/Studio Arts, General
David C. Curry's StarTek Experience July 2013 - December 2013
Job Customer Service
Industry Banking
Experience
Fifth Third Bank December 2014 - Present
Fifth Third Bank January 2014 - December 2014
STARTEK July 2013 - December 2013
Convergys November 2009 - June 2013
Skills
Service Delivery, Transition Management, Contact Centers, Team Management, Offshoring, BPO, Customer Satisfaction, Performance Management, Resource Management, Sales, Sla, Vendor Management, Outsourcing, Team Building, Team Leadership, Leadership, Process Improvement, Customer Service, Call Centers
Education
College of Mount St. Joseph 1993 — 1995
incomplete, Chemistry
Northern Kentucky University
Fifth Third Bank December 2014 - Present
Fifth Third Bank January 2014 - December 2014
STARTEK July 2013 - December 2013
Convergys November 2009 - June 2013
Skills
Service Delivery, Transition Management, Contact Centers, Team Management, Offshoring, BPO, Customer Satisfaction, Performance Management, Resource Management, Sales, Sla, Vendor Management, Outsourcing, Team Building, Team Leadership, Leadership, Process Improvement, Customer Service, Call Centers
Education
College of Mount St. Joseph 1993 — 1995
incomplete, Chemistry
Northern Kentucky University
Dee Staten Dee Staten's StarTek Experience March 2008 - September 2009
Job Student at University of Phoenix
Industry Individual & Family Services
Experience
Ohio Health Med Central July 2014 - Present
STARTEK March 2008 - September 2009
Richland County New Hope October 2005 - August 2007
Aetna Life Insurance Company September 2004 - September 2005
Columbia Gas of Ohio May 2004 - September 2004
The Longaberger Company March 2002 - August 2003
Patton Wall covering January 1999 - January 2002
Skills
Microsoft Office, PowerPoint, Microsoft Word, Social Media, Teaching, Research, Microsoft Excel
Education
University of Phoenix 2011 — 2013
Kaplan University
Bachelor of Science (BS), Psychology
University of Phoenix
Psychology
Walden University
BS, Psychology
Ohio Health Med Central July 2014 - Present
STARTEK March 2008 - September 2009
Richland County New Hope October 2005 - August 2007
Aetna Life Insurance Company September 2004 - September 2005
Columbia Gas of Ohio May 2004 - September 2004
The Longaberger Company March 2002 - August 2003
Patton Wall covering January 1999 - January 2002
Skills
Microsoft Office, PowerPoint, Microsoft Word, Social Media, Teaching, Research, Microsoft Excel
Education
University of Phoenix 2011 — 2013
Kaplan University
Bachelor of Science (BS), Psychology
University of Phoenix
Psychology
Walden University
BS, Psychology
Aaron Thorpe's StarTek Experience February 2009 - July 2009
Job Jr. Database Administrator at Sierra Trading Post
Industry Information Technology and Services
Experience
Sierra Trading Post July 2013 - Present
AMT Consulting August 2012 - Present
Sierra Trading Post April 2013 - July 2013
Sierra Trading Post January 2012 - June 2013
Sierra Trading Post August 2011 - January 2012
Gogo Inflight Internet January 2010 - August 2011
StarTek February 2009 - July 2009
StarTek July 2008 - February 2009
StarTek Inc. April 2007 - July 2008
StarTek Inc. October 2005 - April 2007
Skills
Process Improvement, Employee Management, Customer Service, Technical Support, Telecommunications, Training, Customer Satisfaction, Vendor Management, Call Center, Help Desk Support, Team Building, Troubleshooting, Team Leadership, Computer Hardware, Management, Call Centers, Windows, Integration, SDLC, Linux, SharePoint
Education
ITT Technical Institute-Indianapolis 2013 — 2014
Bachelor's Degree, Information Systems Security, 3.6
ITT Technical Institute-Indianapolis 2010 — 2013
Associate's Degree, Information Systems Administration, 2.83
Mojave High School 1998 — 2002
Diploma
Sierra Trading Post July 2013 - Present
AMT Consulting August 2012 - Present
Sierra Trading Post April 2013 - July 2013
Sierra Trading Post January 2012 - June 2013
Sierra Trading Post August 2011 - January 2012
Gogo Inflight Internet January 2010 - August 2011
StarTek February 2009 - July 2009
StarTek July 2008 - February 2009
StarTek Inc. April 2007 - July 2008
StarTek Inc. October 2005 - April 2007
Skills
Process Improvement, Employee Management, Customer Service, Technical Support, Telecommunications, Training, Customer Satisfaction, Vendor Management, Call Center, Help Desk Support, Team Building, Troubleshooting, Team Leadership, Computer Hardware, Management, Call Centers, Windows, Integration, SDLC, Linux, SharePoint
Education
ITT Technical Institute-Indianapolis 2013 — 2014
Bachelor's Degree, Information Systems Security, 3.6
ITT Technical Institute-Indianapolis 2010 — 2013
Associate's Degree, Information Systems Administration, 2.83
Mojave High School 1998 — 2002
Diploma
Andrew East's StarTek Experience September 2013 - August 2014
Job Experienced Manager/Supervisor
Industry Outsourcing/Offshoring
Experience
POMEROY October 2014 - Present
STARTEK September 2013 - August 2014
Convergys October 2010 - August 2013
Convergys February 2009 - October 2010
Convergys February 2007 - February 2009
Delta Air Lines June 2005 - May 2006
SIRS August 2003 - March 2005
Skills
Management, Call Centers, Methods and Procedures, Process Management, Change Management, Project Planning, Contact Centers, Training Delivery, Program Management, Time Management, Account Management, Client Services, Process Improvement, Relationship Management, Coaching, Customer Retention, Customer Experience, Customer Satisfaction, Data Analysis, Leadership, Outsourcing, CRM, Avaya, Customer Service, Team Leadership, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Team Building, Business Process..., Offshoring, SharePoint, Development & delivery..., Adaptability, Visio, Strategic Planning, Performance Management
Education
Northern Kentucky University 2003 — 2003
Undeclared
Morehead State University 2002 — 2002
Environmental Science
POMEROY October 2014 - Present
STARTEK September 2013 - August 2014
Convergys October 2010 - August 2013
Convergys February 2009 - October 2010
Convergys February 2007 - February 2009
Delta Air Lines June 2005 - May 2006
SIRS August 2003 - March 2005
Skills
Management, Call Centers, Methods and Procedures, Process Management, Change Management, Project Planning, Contact Centers, Training Delivery, Program Management, Time Management, Account Management, Client Services, Process Improvement, Relationship Management, Coaching, Customer Retention, Customer Experience, Customer Satisfaction, Data Analysis, Leadership, Outsourcing, CRM, Avaya, Customer Service, Team Leadership, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Team Building, Business Process..., Offshoring, SharePoint, Development & delivery..., Adaptability, Visio, Strategic Planning, Performance Management
Education
Northern Kentucky University 2003 — 2003
Undeclared
Morehead State University 2002 — 2002
Environmental Science
Paul Matula's StarTek Experience March 2014 - Present
Job Customer Service Representative II at TMobile
Industry Religious Institutions
Experience
STARTEK March 2014 - Present
TrueLife.org August 2014 - September 2014
Altavista Motors May 2014 - August 2014
Skills
Public Speaking, Religious Studies, Cooking, Management, Biblical Studies, Teaching, Preaching, Organization, Social Media, Customer Service, Leadership Development, Social Networking, Event Planning, Team Building
Education
Liberty University 2011 — 2013
Bachelor of Arts (BA), Pastoral Leadership
Boston Baptist College 2010 — 2011
STARTEK March 2014 - Present
TrueLife.org August 2014 - September 2014
Altavista Motors May 2014 - August 2014
Skills
Public Speaking, Religious Studies, Cooking, Management, Biblical Studies, Teaching, Preaching, Organization, Social Media, Customer Service, Leadership Development, Social Networking, Event Planning, Team Building
Education
Liberty University 2011 — 2013
Bachelor of Arts (BA), Pastoral Leadership
Boston Baptist College 2010 — 2011
Jessica Curry, PHR Jessica Curry, PHR's StarTek Experience July 2010 - June 2011
Job Director, Team Member Services
Industry Human Resources
Experience
Retail Company October 2014 - Present
Retail Company January 2013 - October 2014
Advanced Call Center Technologies June 2011 - December 2012
StarTek July 2010 - June 2011
StarTek June 2009 - July 2010
Skills
Quality Assurance, Process Improvement, Quality Management, Workforce Management, BPO, Operations Management, Telemarketing, IEX, Coaching, Team Building, Customer Satisfaction, Training, Leadership, Management, Human Resources, Call Centers, Outsourcing, Strategy
Education
National College 2015 — 2019
Associates; Diploma, Business Administration-Management
University of Phoenix 2013 — 2017
Bachelors of Science, Management
Retail Company October 2014 - Present
Retail Company January 2013 - October 2014
Advanced Call Center Technologies June 2011 - December 2012
StarTek July 2010 - June 2011
StarTek June 2009 - July 2010
Skills
Quality Assurance, Process Improvement, Quality Management, Workforce Management, BPO, Operations Management, Telemarketing, IEX, Coaching, Team Building, Customer Satisfaction, Training, Leadership, Management, Human Resources, Call Centers, Outsourcing, Strategy
Education
National College 2015 — 2019
Associates; Diploma, Business Administration-Management
University of Phoenix 2013 — 2017
Bachelors of Science, Management
Anita Castro Anita Castro's StarTek Experience July 2015 - Present
Job Chat Representative
Industry Public Relations and Communications
Experience
STARTEK July 2015 - Present
The Nickel Want Ads May 2014 - June 2015
Old Chicago Restaurants September 2014 - March 2015
The Fruita Times May 2014 - October 2014
Colorado Mesa University August 2013 - April 2014
Rocky Mountain PBS April 2013 - August 2013
ReMax 4000 August 2011 - August 2013
Colorado Mesa University August 2010 - August 2013
The Criterion August 2010 - May 2013
KMSA 91.3 March 2012 - January 2013
Skills
Photography, Graphic Design, Event Planning, Event Management, Microsoft Office, Journalism, Public Relations, Advertising, Adobe Creative Suite, Social Media, Networking, Social Networking, Customer Service, Sales, Blogging, Facebook
Education
Colorado Mesa University 2010 — 2013
Bachelor of Arts (B.A.), Mass Communication/Journalsm/Public Relations
New Mexico State University 2009 — 2010
Journalism
STARTEK July 2015 - Present
The Nickel Want Ads May 2014 - June 2015
Old Chicago Restaurants September 2014 - March 2015
The Fruita Times May 2014 - October 2014
Colorado Mesa University August 2013 - April 2014
Rocky Mountain PBS April 2013 - August 2013
ReMax 4000 August 2011 - August 2013
Colorado Mesa University August 2010 - August 2013
The Criterion August 2010 - May 2013
KMSA 91.3 March 2012 - January 2013
Skills
Photography, Graphic Design, Event Planning, Event Management, Microsoft Office, Journalism, Public Relations, Advertising, Adobe Creative Suite, Social Media, Networking, Social Networking, Customer Service, Sales, Blogging, Facebook
Education
Colorado Mesa University 2010 — 2013
Bachelor of Arts (B.A.), Mass Communication/Journalsm/Public Relations
New Mexico State University 2009 — 2010
Journalism
Erica Bertram's StarTek Experience February 2009 - Present
Job Engagement Manager at ACCENT Marketing
Industry Marketing and Advertising
Experience
STARTEK February 2009 - Present
ACCENT Marketing March 2006 - February 2009
United Communications Corp. October 2003 - February 2006
Skills
Customer Experience, Account Management, Client Relationship..., Leadership, Direct Marketing, CRM, Performance Management, Call Center, Vendor Management, Sales, Call Centers, Coaching, Customer Retention, Outsourcing, Customer Satisfaction, Team Building, Cross-functional Team..., Team Leadership
Education
Lindenwood University 2001 — 2002
Bachelor of Arts, Business
STARTEK February 2009 - Present
ACCENT Marketing March 2006 - February 2009
United Communications Corp. October 2003 - February 2006
Skills
Customer Experience, Account Management, Client Relationship..., Leadership, Direct Marketing, CRM, Performance Management, Call Center, Vendor Management, Sales, Call Centers, Coaching, Customer Retention, Outsourcing, Customer Satisfaction, Team Building, Cross-functional Team..., Team Leadership
Education
Lindenwood University 2001 — 2002
Bachelor of Arts, Business
Carley Hedley Carley Hedley's StarTek Experience January 2008 - October 2012
Job Customer service rep at ACCENT Marketing
Industry Marketing and Advertising
Experience
ACCENT Marketing June 2013 - Present
Convergys October 2012 - May 2013
StarTek January 2008 - October 2012
Education
Mineral Area College 2012 — 2015
ACCENT Marketing June 2013 - Present
Convergys October 2012 - May 2013
StarTek January 2008 - October 2012
Education
Mineral Area College 2012 — 2015
Kevin Lajeunesse's StarTek Experience June 2006 - February 2007
Job Experience Designer
Industry Design
Experience
Studio Brillantine November 2007 - May 2009
StarTek June 2006 - February 2007
Skills
Customer Service, Word, Adobe Creative Suite, Concept Development, Concept Design, Illustrator, Social Media, Social Media Marketing, Photoshop, Graphic Design, Product Development, User Experience, Product Design, User Interface Design
Education
OCADu 2011 — 2015
Bachelor of Design, Industrial Design
Humber College 2004 — 2006
2006 Diploma; School Diploma, Graphic Design and Advertising
Holy Cross Catholic Secondary School 2001 — 2004
Studio Brillantine November 2007 - May 2009
StarTek June 2006 - February 2007
Skills
Customer Service, Word, Adobe Creative Suite, Concept Development, Concept Design, Illustrator, Social Media, Social Media Marketing, Photoshop, Graphic Design, Product Development, User Experience, Product Design, User Interface Design
Education
OCADu 2011 — 2015
Bachelor of Design, Industrial Design
Humber College 2004 — 2006
2006 Diploma; School Diploma, Graphic Design and Advertising
Holy Cross Catholic Secondary School 2001 — 2004
Pablo (Paul) Chacon, CCWP Pablo (Paul) Chacon, CCWP's StarTek Experience September 2011 - March 2012
Job Manager Strategic Recruitment Centers at Nesco Resource
Industry Staffing and Recruiting
Experience
Nesco Resource May 2013 - Present
Nesco Resource March 2012 - April 2013
StarTek September 2011 - March 2012
Convergys - Costa Rica November 2010 - September 2011
Maxim Healthcare Services April 2010 - September 2010
Micra Partners April 2008 - April 2010
Skills
Talent Acquisition, Technical Recruiting, Recruiting, Applicant Tracking..., Sourcing, Employee Relations, Human Resources, Executive Search, Job Fairs, Contract Recruitment, Temporary Placement, Talent Management, Screening, Staffing Services, Vendor Management, Operations Management, Sales, Contract Negotiation, Training, Management, Call Centers, Personnel Management, PeopleSoft, College Recruiting, RPO, Screening Resumes, Employee Engagement, Leadership, Taleo, Permanent Placement, Staff Augmentation, Payroll, IT Recruitment, Engineering, Aerospace, Aviation, Power Generation, Project Management, Supply Chain, Onboarding, Benefits Negotiation, Deferred Compensation, Staff Retention, HRIS, Boolean Logic, Compliance, Calibration, Relocation, Marketing
Education
Luther College 2002 — 2007
B.A., Business Management
Lyman High School - Longwood, Florida 1998 — 2002
Highschool Diploma, Management / Finance
Nesco Resource May 2013 - Present
Nesco Resource March 2012 - April 2013
StarTek September 2011 - March 2012
Convergys - Costa Rica November 2010 - September 2011
Maxim Healthcare Services April 2010 - September 2010
Micra Partners April 2008 - April 2010
Skills
Talent Acquisition, Technical Recruiting, Recruiting, Applicant Tracking..., Sourcing, Employee Relations, Human Resources, Executive Search, Job Fairs, Contract Recruitment, Temporary Placement, Talent Management, Screening, Staffing Services, Vendor Management, Operations Management, Sales, Contract Negotiation, Training, Management, Call Centers, Personnel Management, PeopleSoft, College Recruiting, RPO, Screening Resumes, Employee Engagement, Leadership, Taleo, Permanent Placement, Staff Augmentation, Payroll, IT Recruitment, Engineering, Aerospace, Aviation, Power Generation, Project Management, Supply Chain, Onboarding, Benefits Negotiation, Deferred Compensation, Staff Retention, HRIS, Boolean Logic, Compliance, Calibration, Relocation, Marketing
Education
Luther College 2002 — 2007
B.A., Business Management
Lyman High School - Longwood, Florida 1998 — 2002
Highschool Diploma, Management / Finance
Jonathan Pannell's StarTek Experience March 2010 - June 2011
Job Admin, ClientCust Sup & Ops / Account Services
Industry Financial Services
Experience
Pannell Planning Services June 2014 - Present
Lincoln Financial Group September 2014 - July 2015
Bank of America February 2013 - September 2014
Live Ops October 2012 - February 2013
AT&T June 2011 - July 2012
United States Virginia Army National Guard November 2003 - November 2011
STARTEK March 2010 - June 2011
GSI Commerce November 2005 - February 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java, Finance, Financial Accounting, Accounting, Banking, Team Building, Time Management, Team Leadership, Financial Analysis, Nonprofits, Sales, Call Centers, Social Media, Training, SharePoint, Access, Human Resources, Account Reconciliation, Employee Training, Analysis, Process Improvement, Leadership, Marketing, Event Planning, Leadership Development, Program Management, Account Management, New Business Development, Social Networking, Management, Contract Negotiation
Education
Liberty University 2011 — 2014
Bachelor of Science, Business Accounting
Patrick Henry Community College 2005 — 2010
Associate of Applied Science, Accounting; Law and Political Science
Pannell Planning Services June 2014 - Present
Lincoln Financial Group September 2014 - July 2015
Bank of America February 2013 - September 2014
Live Ops October 2012 - February 2013
AT&T June 2011 - July 2012
United States Virginia Army National Guard November 2003 - November 2011
STARTEK March 2010 - June 2011
GSI Commerce November 2005 - February 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java, Finance, Financial Accounting, Accounting, Banking, Team Building, Time Management, Team Leadership, Financial Analysis, Nonprofits, Sales, Call Centers, Social Media, Training, SharePoint, Access, Human Resources, Account Reconciliation, Employee Training, Analysis, Process Improvement, Leadership, Marketing, Event Planning, Leadership Development, Program Management, Account Management, New Business Development, Social Networking, Management, Contract Negotiation
Education
Liberty University 2011 — 2014
Bachelor of Science, Business Accounting
Patrick Henry Community College 2005 — 2010
Associate of Applied Science, Accounting; Law and Political Science
Kelby Johnson Kelby Johnson's StarTek Experience December 2010 - May 2011
Job Server
Industry Restaurants
Experience
Buffalo Wild Wings February 2015 - Present
Penn Foster May 2012 - May 2014
StarTek December 2010 - May 2011
Applebee's February 2005 - August 2006
Smokey Bones Bar & Fire Grill February 2003 - September 2004
Skills
Computer Graphics, Animal Behavior, Mothers, Wife, Animal Training, Customer Service, Microsoft Word, Public Speaking, Customer Satisfaction, Social Media, Team Building, Teamwork, Training, Social Networking, Phone Etiquette, Time Management, Blogging
Education
Penn Foster College 2012 — 2014
Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Hocking College 2000 — 2002
Nursing/business management
Nelsonville York High School 1996 — 2000
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Buffalo Wild Wings February 2015 - Present
Penn Foster May 2012 - May 2014
StarTek December 2010 - May 2011
Applebee's February 2005 - August 2006
Smokey Bones Bar & Fire Grill February 2003 - September 2004
Skills
Computer Graphics, Animal Behavior, Mothers, Wife, Animal Training, Customer Service, Microsoft Word, Public Speaking, Customer Satisfaction, Social Media, Team Building, Teamwork, Training, Social Networking, Phone Etiquette, Time Management, Blogging
Education
Penn Foster College 2012 — 2014
Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Hocking College 2000 — 2002
Nursing/business management
Nelsonville York High School 1996 — 2000
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Tim Lincoln's StarTek Experience April 2010 - Present
Job IT Support Services at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek April 2010 - Present
GameStop (Formerly Rhino Video Games) May 2004 - August 2007
Education
Miller-Motte Technical College-Clarksville 2008 — 2010
Associate's degree, Network and System Administration/Administrator, 3.92
StarTek April 2010 - Present
GameStop (Formerly Rhino Video Games) May 2004 - August 2007
Education
Miller-Motte Technical College-Clarksville 2008 — 2010
Associate's degree, Network and System Administration/Administrator, 3.92
Jeremy Hohn Jeremy Hohn's StarTek Experience September 2011 - Present
Job Operations Manager at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek September 2011 - Present
Sitel June 2004 - June 2011
Morning Star Marketing February 2002 - May 2004
Star Travel January 2000 - January 2001
Convergys July 1999 - May 2000
Skills
Call Center, Workforce Management, Inbound Marketing, BPO, Contact Centers, Call Center Development, IEX, Outsourcing, Operations Management, Customer Experience, Customer Satisfaction, Vendor Management, Offshoring, Avaya, Process Improvement, Performance Management, Customer Retention, Customer Service, Team Management
Education
Lee University 1994 — 2000
StarTek September 2011 - Present
Sitel June 2004 - June 2011
Morning Star Marketing February 2002 - May 2004
Star Travel January 2000 - January 2001
Convergys July 1999 - May 2000
Skills
Call Center, Workforce Management, Inbound Marketing, BPO, Contact Centers, Call Center Development, IEX, Outsourcing, Operations Management, Customer Experience, Customer Satisfaction, Vendor Management, Offshoring, Avaya, Process Improvement, Performance Management, Customer Retention, Customer Service, Team Management
Education
Lee University 1994 — 2000
Derek Hampton Derek Hampton's StarTek Experience August 2012 - January 2013
Job Fuel Clerk at King Soopers
Industry Consumer Services
Experience
King Soopers March 2015 - Present
Metropolitan State University of Denver January 2015 - Present
Colorado Parks and Wildlife August 2014 - January 2015
Central Parking System March 2013 - August 2013
STARTEK August 2012 - January 2013
SkyWest Airlines July 2010 - July 2012
Skills
Microsoft Excel, Research, Marketing, Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Social Media, Management, Marketing Communications
Education
Metropolitan State University of Denver 2013 — 2017
Bachelor of Arts (BA), Economics
King Soopers March 2015 - Present
Metropolitan State University of Denver January 2015 - Present
Colorado Parks and Wildlife August 2014 - January 2015
Central Parking System March 2013 - August 2013
STARTEK August 2012 - January 2013
SkyWest Airlines July 2010 - July 2012
Skills
Microsoft Excel, Research, Marketing, Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Social Media, Management, Marketing Communications
Education
Metropolitan State University of Denver 2013 — 2017
Bachelor of Arts (BA), Economics
Jean Carlo Alvarenga's StarTek Experience May 2013 - January 2014
Job Student at Louisiana State University and Agricultural and Mechanical College
Industry Financial Services
Experience
Delta Sigma Pi February 2015 - Present
ISDS Dept February 2015 - Present
Union Theatre February 2015 - March 2015
STARTEK May 2013 - January 2014
Skills
Microsoft Word, PowerPoint, Leadership, Public Speaking, Customer Service, Sales, Marketing, Teamwork, Research, Spanish, Event Planning, Microsoft Office, Access, Data Analysis, Communication, Time Management, Team Leadership, Social Media
Education
Louisiana State University 2013 — 2017
Bachelor of Business Administration (BBA), Finance, General
Escuela Internacional Sampedrana 1998 — 2013
Bachelor's degree, High School/Secondary Diplomas and Certificates
Delta Sigma Pi February 2015 - Present
ISDS Dept February 2015 - Present
Union Theatre February 2015 - March 2015
STARTEK May 2013 - January 2014
Skills
Microsoft Word, PowerPoint, Leadership, Public Speaking, Customer Service, Sales, Marketing, Teamwork, Research, Spanish, Event Planning, Microsoft Office, Access, Data Analysis, Communication, Time Management, Team Leadership, Social Media
Education
Louisiana State University 2013 — 2017
Bachelor of Business Administration (BBA), Finance, General
Escuela Internacional Sampedrana 1998 — 2013
Bachelor's degree, High School/Secondary Diplomas and Certificates
Eric Brookman Eric Brookman's StarTek Experience September 2014 - Present
Job System Technician @ Tactical Public Safety
Industry Information Technology and Services
Experience
STARTEK September 2014 - Present
Sterling ES November 2013 - June 2014
Harris Corporation July 2011 - November 2013
Harris Corporation September 2009 - July 2011
ECS Limited 2007 - 2008
TE Connectivity 2006 - 2007
ECS Limited 2004 - 2006
Skills
Troubleshooting, Integration, VoIP, Network Architecture, Solaris, Testing, Active Directory, Switches, Security, Cisco Technologies, Routers, Networking, Network Security, Cisco IOS, VPN, Windows Server, Systems Engineering, Software Development, System Architecture, TCP/IP, VMware, Network Design, Land Mobile Radio, System Deployment, Wireless, Unix, Linux, IP, P25, Network Engineering, SCADA, WiFi, Servers, Program Management, Requirements Analysis, Software Engineering, Leadership, RF, Microsoft Excel, MS Excel Pivot Tables, VBA
Education
Liberty University 2007 — 2009
Management Information Systems, General
Fishburne Military School 1996 — 1999
High School
STARTEK September 2014 - Present
Sterling ES November 2013 - June 2014
Harris Corporation July 2011 - November 2013
Harris Corporation September 2009 - July 2011
ECS Limited 2007 - 2008
TE Connectivity 2006 - 2007
ECS Limited 2004 - 2006
Skills
Troubleshooting, Integration, VoIP, Network Architecture, Solaris, Testing, Active Directory, Switches, Security, Cisco Technologies, Routers, Networking, Network Security, Cisco IOS, VPN, Windows Server, Systems Engineering, Software Development, System Architecture, TCP/IP, VMware, Network Design, Land Mobile Radio, System Deployment, Wireless, Unix, Linux, IP, P25, Network Engineering, SCADA, WiFi, Servers, Program Management, Requirements Analysis, Software Engineering, Leadership, RF, Microsoft Excel, MS Excel Pivot Tables, VBA
Education
Liberty University 2007 — 2009
Management Information Systems, General
Fishburne Military School 1996 — 1999
High School
Tracy Drain Tracy Drain's StarTek Experience November 2007 - June 2011
Job Auxiliary Secretary at Fraternal Order of Eagles
Industry Staffing and Recruiting
Experience
Fraternal Order of Eagles June 2012 - Present
The Prillaman Group Inc. August 2011 - August 2013
ACS RFL 2004 - 2012
ACS RFL 2004 - 2012
ACS RFL 2004 - 2012
StarTek November 2007 - June 2011
Medical Revenue Services 2006 - 2007
Ameristaff Professional Group 1995 - 2006
Skills
Temporary Staffing, Staffing Services, Staffing Coordination, Staffing Analysis, IT Operations, Internet Recruiting, Database Admin
Education
Longwood University 1991 — 1994
Fraternal Order of Eagles June 2012 - Present
The Prillaman Group Inc. August 2011 - August 2013
ACS RFL 2004 - 2012
ACS RFL 2004 - 2012
ACS RFL 2004 - 2012
StarTek November 2007 - June 2011
Medical Revenue Services 2006 - 2007
Ameristaff Professional Group 1995 - 2006
Skills
Temporary Staffing, Staffing Services, Staffing Coordination, Staffing Analysis, IT Operations, Internet Recruiting, Database Admin
Education
Longwood University 1991 — 1994
Jerry Moton's StarTek Experience May 2011 - June 2012
Job Counselor at The Geo Group
Industry Human Resources
Experience
The Geo Group June 2012 - Present
StarTek May 2011 - June 2012
The Crew LLC June 2007 - January 2012
Club Motown LLC May 2003 - January 2007
Spectrum Academy Care January 2000 - June 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Photoshop, Windows, Teaching, HTML, Budgets, C++, C, Public Speaking, Editing, Strategic Planning, Java, Negotiation
Education
Keller Graduate School of Management of DeVry University 2011 — 2014
Master's Degree, Human Resource Management
Lindsey Wilson College 1999 — 2001
Bachelor's, Human Service and Counseling
Lindsey Wilson College 1999 — 2000
Associate, Social Sciences
The Geo Group June 2012 - Present
StarTek May 2011 - June 2012
The Crew LLC June 2007 - January 2012
Club Motown LLC May 2003 - January 2007
Spectrum Academy Care January 2000 - June 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Photoshop, Windows, Teaching, HTML, Budgets, C++, C, Public Speaking, Editing, Strategic Planning, Java, Negotiation
Education
Keller Graduate School of Management of DeVry University 2011 — 2014
Master's Degree, Human Resource Management
Lindsey Wilson College 1999 — 2001
Bachelor's, Human Service and Counseling
Lindsey Wilson College 1999 — 2000
Associate, Social Sciences
David German David German's StarTek Experience March 2011 - June 2011
Job Vice President Sales at IVANS
Industry Information Technology and Services
Experience
IVANS Insurance Solutions - a division of Applied Systems June 2011 - Present
West Florida Yacht Racing Association June 2010 - Present
StarTek March 2011 - June 2011
South Tampa Sticks Youth Lacrosse League January 2001 - June 2011
Pegasus Solutions, Inc. February 2004 - May 2010
AT&T 2000 - 2003
IBM Global Services 1995 - 1999
Dun and Bradstreet, Plan Serivces 1983 - 1994
Skills
Pricing Strategy, Customer Engagement, Team Leadership, Selling, Sales Management
Education
North Carolina State University 1976 — 1980
BA, Business Management
IVANS Insurance Solutions - a division of Applied Systems June 2011 - Present
West Florida Yacht Racing Association June 2010 - Present
StarTek March 2011 - June 2011
South Tampa Sticks Youth Lacrosse League January 2001 - June 2011
Pegasus Solutions, Inc. February 2004 - May 2010
AT&T 2000 - 2003
IBM Global Services 1995 - 1999
Dun and Bradstreet, Plan Serivces 1983 - 1994
Skills
Pricing Strategy, Customer Engagement, Team Leadership, Selling, Sales Management
Education
North Carolina State University 1976 — 1980
BA, Business Management
Chris Browning Chris Browning's StarTek Experience March 2011 - May 2012
Job Director of Operations at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel May 2012 - Present
StarTek March 2011 - May 2012
Sykes February 2010 - April 2011
SiTEL (formerly ClientLogic) August 2009 - February 2010
SiTEL (formerly ClientLogic) July 2006 - February 2010
Sitel (formerly ClientLogic) November 2005 - July 2006
Sitel, formerly ClientLogic December 2001 - November 2005
Sitel, formerly ClientLogic May 2000 - December 2001
Data Solutions International October 1999 - April 2000
Skills
Call Center, Customer Service, Technical Support, Management, Sales, Strategy, Finance, Isp, Workforce Management, BPO, Outsourcing, Customer Satisfaction, Business Process..., Avaya, Operations Management, Change Management, Telecommunications, Cross-functional Team..., CRM, Strategic Partnerships, Customer Experience, Call Centers, Performance Management, Six Sigma, Process Improvement, Vendor Management, Service Delivery, Sales Operations, Offshoring, Contact Centers
Education
Marshall University 1994 — 1998
Huntington Junior College of Business
ASSOCIATE DEGREE, BUSINESS MANAGEMENT; BUSINESS MANAGEMENT/ MIS
Sitel May 2012 - Present
StarTek March 2011 - May 2012
Sykes February 2010 - April 2011
SiTEL (formerly ClientLogic) August 2009 - February 2010
SiTEL (formerly ClientLogic) July 2006 - February 2010
Sitel (formerly ClientLogic) November 2005 - July 2006
Sitel, formerly ClientLogic December 2001 - November 2005
Sitel, formerly ClientLogic May 2000 - December 2001
Data Solutions International October 1999 - April 2000
Skills
Call Center, Customer Service, Technical Support, Management, Sales, Strategy, Finance, Isp, Workforce Management, BPO, Outsourcing, Customer Satisfaction, Business Process..., Avaya, Operations Management, Change Management, Telecommunications, Cross-functional Team..., CRM, Strategic Partnerships, Customer Experience, Call Centers, Performance Management, Six Sigma, Process Improvement, Vendor Management, Service Delivery, Sales Operations, Offshoring, Contact Centers
Education
Marshall University 1994 — 1998
Huntington Junior College of Business
ASSOCIATE DEGREE, BUSINESS MANAGEMENT; BUSINESS MANAGEMENT/ MIS
Kyle Aycock Kyle Aycock's StarTek Experience February 2008 - April 2009
Job at
Industry Veterinary
Experience
Apple May 2013 - Present
Gary Johnson 2012 August 2012 - Present
Young Americans for Liberty July 2010 - Present
LSU School of Veterinary Medicine February 2010 - September 2012
Louisiana for Ron Paul 2012 August 2011 - December 2011
StarTek February 2008 - April 2009
Fast Cash April 2005 - January 2008
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Research, Data Entry, Recruiting, Organizational..., Event Planning, Personnel Management, Social Networking, Political Campaigns
Education
Louisiana State University 2009 — 2013
Bachelor of Arts (B.A.), Political Science and Government
Louisiana State University-Alexandria 2008 — 2009
Apple May 2013 - Present
Gary Johnson 2012 August 2012 - Present
Young Americans for Liberty July 2010 - Present
LSU School of Veterinary Medicine February 2010 - September 2012
Louisiana for Ron Paul 2012 August 2011 - December 2011
StarTek February 2008 - April 2009
Fast Cash April 2005 - January 2008
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Research, Data Entry, Recruiting, Organizational..., Event Planning, Personnel Management, Social Networking, Political Campaigns
Education
Louisiana State University 2009 — 2013
Bachelor of Arts (B.A.), Political Science and Government
Louisiana State University-Alexandria 2008 — 2009
Sara Busby Sara Busby's StarTek Experience August 2009 - October 2009
Job Furniture Designer
Industry Furniture
Experience
Girls Incorporated of Metro Denver June 2011 - August 2011
StarTek August 2009 - October 2009
GO Promotions 2009 - 2009
Lake Forest College Facilities Management 2006 - 2009
Skills
AutoCAD, Dreamweaver, Drawing, Digital Imaging, PowerPoint, Microsoft Office, Word, InDesign, Photoshop, Illustrator, Excel, Sketching, Adobe Creative Suite, Industrial Design, Product Design, Concept Development, Model Making
Education
Metropolitan State University of Denver 2010 — 2011
B.A., Design and Commerce
Lake Forest College 2006 — 2009
B.A., Business
University of Northern Colorado 2004 — 2005
Bachelor of Science (B.S.), Business/Commerce, General
Girls Incorporated of Metro Denver June 2011 - August 2011
StarTek August 2009 - October 2009
GO Promotions 2009 - 2009
Lake Forest College Facilities Management 2006 - 2009
Skills
AutoCAD, Dreamweaver, Drawing, Digital Imaging, PowerPoint, Microsoft Office, Word, InDesign, Photoshop, Illustrator, Excel, Sketching, Adobe Creative Suite, Industrial Design, Product Design, Concept Development, Model Making
Education
Metropolitan State University of Denver 2010 — 2011
B.A., Design and Commerce
Lake Forest College 2006 — 2009
B.A., Business
University of Northern Colorado 2004 — 2005
Bachelor of Science (B.S.), Business/Commerce, General
Shannon Shingleton Shannon Shingleton's StarTek Experience January 2000 - May 2003
Job Assistant Manager Extractions at LivWell
Industry Consumer Services
Experience
LivWell July 2014 - Present
LivWell 2014 - 2014
Jobing.com August 2011 - November 2012
ESM May 2010 - June 2011
Metro News Services August 2009 - February 2010
Renewal by Andersen January 2009 - May 2009
University of Wyoming April 2007 - September 2008
StarTek January 2000 - May 2003
U.S. Army October 1993 - June 1997
Skills
Customer Service, Typing, Telephone, Training Skills, Excel, Microsoft Office, Word, Data Entry, Team Leadership, Client Acquisition, Quality Assurance, Supervisory Experience, Training Experience, Cold Calling, Sales Force..., Verint, Canvassing, Logging, Cooking, Military Experience, Windows, Mac, B2B Marketing, B2C marketing, Educational Consulting, Community Relations, Sourcing, Customer Acquisition, call center, Adult Education, database management..., Training, Call Centers, Microsoft Excel, Coaching, Program Management, Employee Training, Management, Leadership
Education
Montana State University-Billings 2003 — 2006
Laramie Senior High School 1991 — 1993
Laramie County Community College
St. Johns Military School
LivWell July 2014 - Present
LivWell 2014 - 2014
Jobing.com August 2011 - November 2012
ESM May 2010 - June 2011
Metro News Services August 2009 - February 2010
Renewal by Andersen January 2009 - May 2009
University of Wyoming April 2007 - September 2008
StarTek January 2000 - May 2003
U.S. Army October 1993 - June 1997
Skills
Customer Service, Typing, Telephone, Training Skills, Excel, Microsoft Office, Word, Data Entry, Team Leadership, Client Acquisition, Quality Assurance, Supervisory Experience, Training Experience, Cold Calling, Sales Force..., Verint, Canvassing, Logging, Cooking, Military Experience, Windows, Mac, B2B Marketing, B2C marketing, Educational Consulting, Community Relations, Sourcing, Customer Acquisition, call center, Adult Education, database management..., Training, Call Centers, Microsoft Excel, Coaching, Program Management, Employee Training, Management, Leadership
Education
Montana State University-Billings 2003 — 2006
Laramie Senior High School 1991 — 1993
Laramie County Community College
St. Johns Military School
Andrew Marmolejo Andrew Marmolejo's StarTek Experience September 2011 - August 2012
Job Financial Analyst II at Level 3 Communications
Industry Telecommunications
Experience
Level 3 Communications September 2012 - Present
StarTek September 2011 - August 2012
TeleTech September 2010 - September 2011
Teletech January 2010 - August 2010
TeleTech March 2007 - January 2010
Weaver Multimedia Group 2004 - March 2007
Skills
Accounting, Finance, Auditing, Hyperion Enterprise, Forecasting, Business Process..., Account Reconciliation, Variance Analysis, Sarbanes-Oxley Act, Financial Analysis, Accounts Receivable, Financial Reporting, Management, Hyperion, Process Improvement, Internal Controls, Revenue Recognition, General Ledger, US GAAP, Analysis, Financial Accounting, Budgets, Microsoft Excel, Managerial Finance, GAAP
Education
Metropolitan State University of Denver 2001 — 2006
Bachelor of Science, Accounting
Level 3 Communications September 2012 - Present
StarTek September 2011 - August 2012
TeleTech September 2010 - September 2011
Teletech January 2010 - August 2010
TeleTech March 2007 - January 2010
Weaver Multimedia Group 2004 - March 2007
Skills
Accounting, Finance, Auditing, Hyperion Enterprise, Forecasting, Business Process..., Account Reconciliation, Variance Analysis, Sarbanes-Oxley Act, Financial Analysis, Accounts Receivable, Financial Reporting, Management, Hyperion, Process Improvement, Internal Controls, Revenue Recognition, General Ledger, US GAAP, Analysis, Financial Accounting, Budgets, Microsoft Excel, Managerial Finance, GAAP
Education
Metropolitan State University of Denver 2001 — 2006
Bachelor of Science, Accounting
Cory Morgan Cory Morgan's StarTek Experience October 2013 - May 2014
Job Salesperson at Lynchburg Radio Group
Industry Broadcast Media
Experience
Lynchburg Radio Group May 2014 - Present
STARTEK October 2013 - May 2014
Keller Williams Real Estate May 2012 - October 2012
Skills
Real Estate, Sellers, Listings, Referrals, Selling, Negotiation, Typing, Customer Support, Shelving, Library, Library Research
Education
Randolph College 2011 — 2013
Bachelor of Arts (B.A.), English Language and Literature, General
James Madison University 2008 — 2011
Biology, General
Lynchburg Radio Group May 2014 - Present
STARTEK October 2013 - May 2014
Keller Williams Real Estate May 2012 - October 2012
Skills
Real Estate, Sellers, Listings, Referrals, Selling, Negotiation, Typing, Customer Support, Shelving, Library, Library Research
Education
Randolph College 2011 — 2013
Bachelor of Arts (B.A.), English Language and Literature, General
James Madison University 2008 — 2011
Biology, General
Andrea Saddler's StarTek Experience August 2011 - June 2013
Job Substance Abuse Counselor ,Experienced Sales Professional, Experienced Writer/ Blogger
Industry Education Management
Experience
STARTEK August 2011 - June 2013
Floyd County Board of Education August 2006 - June 2010
Pike County Board of Education August 2004 - June 2006
Philip Morris International March 1999 - July 2004
Skills
Editing, Customer Service, Management, Research, Team Building, Public Speaking, Coaching, Marketing Strategy, Marketing, Team Management, Direct Sales, Sales, Substance Abuse...
Education
Lindsey Wilson College 2015 — 2018
Master’s Degree, Professional Counseling
Pikeville College 1994 — 1997
Bachelor's degree, Journalism/ Education
STARTEK August 2011 - June 2013
Floyd County Board of Education August 2006 - June 2010
Pike County Board of Education August 2004 - June 2006
Philip Morris International March 1999 - July 2004
Skills
Editing, Customer Service, Management, Research, Team Building, Public Speaking, Coaching, Marketing Strategy, Marketing, Team Management, Direct Sales, Sales, Substance Abuse...
Education
Lindsey Wilson College 2015 — 2018
Master’s Degree, Professional Counseling
Pikeville College 1994 — 1997
Bachelor's degree, Journalism/ Education
David Reeb David Reeb's StarTek Experience 1994 - 1995
Job Major Account Manager at Dell
Industry Information Technology and Services
Experience
Dell September 2014 - Present
Dell August 2013 - September 2014
Dell 2001 - August 2013
Cowboy Lounge 2007 - 2012
Immedient 1999 - 2001
Convergent Communications 1997 - 1999
TCI 1995 - 1997
StarTek 1994 - 1995
SEI LLC 1994 - 1995
Skills
Microsoft Exchange, Air Force, Dell Computers, Microsoft Technologies, Enterprise Architecture, Dell PowerEdge Servers, Security Clearance, Storage, Hardware, Country Swing Dancing, Cyber Warfare, Solution Architecture, VMware, Servers, Cloud Computing, Disaster Recovery, Windows Server, Compellent, EqualLogic, Mobile Technology, Technical Sales..., IT Solutions, Troubleshooting, Solution Selling, Information Security, Strategic Planning, Sales, Pre-sales, Bowhunting skills, SAN, SharePoint, VDI, System Deployment, Data Center, Storage Virtualization
Education
Lincoln University (NZ) 1994 — 1995
International Business/Trade/Commerce
UCSB 1992 — 1993
Computer and Information Sciences
namaqua
namaqua
Dell September 2014 - Present
Dell August 2013 - September 2014
Dell 2001 - August 2013
Cowboy Lounge 2007 - 2012
Immedient 1999 - 2001
Convergent Communications 1997 - 1999
TCI 1995 - 1997
StarTek 1994 - 1995
SEI LLC 1994 - 1995
Skills
Microsoft Exchange, Air Force, Dell Computers, Microsoft Technologies, Enterprise Architecture, Dell PowerEdge Servers, Security Clearance, Storage, Hardware, Country Swing Dancing, Cyber Warfare, Solution Architecture, VMware, Servers, Cloud Computing, Disaster Recovery, Windows Server, Compellent, EqualLogic, Mobile Technology, Technical Sales..., IT Solutions, Troubleshooting, Solution Selling, Information Security, Strategic Planning, Sales, Pre-sales, Bowhunting skills, SAN, SharePoint, VDI, System Deployment, Data Center, Storage Virtualization
Education
Lincoln University (NZ) 1994 — 1995
International Business/Trade/Commerce
UCSB 1992 — 1993
Computer and Information Sciences
namaqua
namaqua
Dorothy Stewart's StarTek Experience July 2013 - Present
Job Financial AnalystIT at STARTEK
Industry Telecommunications
Experience
STARTEK July 2013 - Present
H&R Block January 2009 - Present
CGS/ Blue Cross Blue Shield January 2013 - July 2013
Sitel January 2011 - June 2012
Sitel March 2005 - November 2011
AT&T May 2002 - December 2005
AT&T May 1996 - May 2002
Skills
Account Management, Accounts Payable, Accounts Receivable, Contract Negotiation, Contract Management, Financial Analysis, Forecasting, Essbase, Oracle SQL, Access, Microsoft Word, Microsoft Excel, Microsoft Office, Telecommunications, Project Management, Business Analysis, Inventory Management, Dispute Resolution, •Complex Problem..., •Exceptional Analytical, •Client Needs..., •Cost Savings & Time..., motivating, persuading, orderly, detail, Training, Troubleshooting, Coaching, Process Improvement, Call Center, Call Centers, Cognos, Citrix, Sales, Software Documentation, Outlook, Leadership, Sales Operations, Management, Customer Satisfaction, CRM, Finance, Accounting, Invoicing, Auditing, Strategy, General Ledger, Managerial Finance, Analysis
Education
Liberty University
BS, Marketing Finance
HR Block Tax Institute
Professional Development, Tax Laws
AT&T School of Business
Professional Development, Telecommunication
Pearl High school
General Studies
STARTEK July 2013 - Present
H&R Block January 2009 - Present
CGS/ Blue Cross Blue Shield January 2013 - July 2013
Sitel January 2011 - June 2012
Sitel March 2005 - November 2011
AT&T May 2002 - December 2005
AT&T May 1996 - May 2002
Skills
Account Management, Accounts Payable, Accounts Receivable, Contract Negotiation, Contract Management, Financial Analysis, Forecasting, Essbase, Oracle SQL, Access, Microsoft Word, Microsoft Excel, Microsoft Office, Telecommunications, Project Management, Business Analysis, Inventory Management, Dispute Resolution, •Complex Problem..., •Exceptional Analytical, •Client Needs..., •Cost Savings & Time..., motivating, persuading, orderly, detail, Training, Troubleshooting, Coaching, Process Improvement, Call Center, Call Centers, Cognos, Citrix, Sales, Software Documentation, Outlook, Leadership, Sales Operations, Management, Customer Satisfaction, CRM, Finance, Accounting, Invoicing, Auditing, Strategy, General Ledger, Managerial Finance, Analysis
Education
Liberty University
BS, Marketing Finance
HR Block Tax Institute
Professional Development, Tax Laws
AT&T School of Business
Professional Development, Telecommunication
Pearl High school
General Studies
Kristy Stotler, SPHR's StarTek Experience November 2007 - December 2008
Job Director of Human Resources, Continental Carbonic Products, Inc.
Industry Staffing and Recruiting
Experience
Continental Carbonic Products, Inc. February 2014 - Present
Innovative Staff Solutions November 2010 - January 2014
Junior Achievement of East Central Illinois October 2009 - December 2010
Buffalo Wild Wings September 2008 - December 2010
StarTek November 2007 - December 2008
Career Education Corporation May 2005 - September 2006
Career Education Corp 2005 - 2006
Dell August 2004 - May 2005
Noodles & Company January 2001 - July 2004
Skills
Sales, Recruiting, Call Center, Marketing, Advertising, Leadership, Human Resources, Marketing Strategy, Coaching, Budgets, Management, Call Centers, Customer Service, Sales Operations, Employee Relations, Customer Satisfaction, Sourcing, Union Avoidance, Onboarding, New Hire Orientations, Hiring, Project Management, Strategic Planning, Program Management, Time Management, Training, Team Building, Temporary Placement, Employee Training, Interviews, Employee Benefits, Performance Management, Start-ups, Applicant Tracking..., Staffing Services, Cold Calling, Talent Acquisition, Technical Recruiting, College Recruiting
Education
North Central College 2000 — 2004
Bachelor of Arts (B.A.), Marketing
Meridian High School 1996 — 2000
Continental Carbonic Products, Inc. February 2014 - Present
Innovative Staff Solutions November 2010 - January 2014
Junior Achievement of East Central Illinois October 2009 - December 2010
Buffalo Wild Wings September 2008 - December 2010
StarTek November 2007 - December 2008
Career Education Corporation May 2005 - September 2006
Career Education Corp 2005 - 2006
Dell August 2004 - May 2005
Noodles & Company January 2001 - July 2004
Skills
Sales, Recruiting, Call Center, Marketing, Advertising, Leadership, Human Resources, Marketing Strategy, Coaching, Budgets, Management, Call Centers, Customer Service, Sales Operations, Employee Relations, Customer Satisfaction, Sourcing, Union Avoidance, Onboarding, New Hire Orientations, Hiring, Project Management, Strategic Planning, Program Management, Time Management, Training, Team Building, Temporary Placement, Employee Training, Interviews, Employee Benefits, Performance Management, Start-ups, Applicant Tracking..., Staffing Services, Cold Calling, Talent Acquisition, Technical Recruiting, College Recruiting
Education
North Central College 2000 — 2004
Bachelor of Arts (B.A.), Marketing
Meridian High School 1996 — 2000
Charisse Wade Charisse Wade's StarTek Experience June 2010 - June 2010
Job Banking Professional
Industry Banking
Experience
Waffle House August 2011 - Present
StarTek June 2010 - June 2010
Bob McDonnell for Virginia Governor August 2009 - November 2009
Daily Grind Cafe November 2007 - June 2008
Skills
Keyboarding, Microsoft Office, Photography
Education
Liberty University 2009 — 2011
Bachelor's of Science, Journalism
Martinsville High School 2004 — 2007
Advanced High School Diploma, General Education
Waffle House August 2011 - Present
StarTek June 2010 - June 2010
Bob McDonnell for Virginia Governor August 2009 - November 2009
Daily Grind Cafe November 2007 - June 2008
Skills
Keyboarding, Microsoft Office, Photography
Education
Liberty University 2009 — 2011
Bachelor's of Science, Journalism
Martinsville High School 2004 — 2007
Advanced High School Diploma, General Education
Helen Akers Helen Akers's StarTek Experience February 2003 - November 2005
Job IS Customer Service Technician Foreman at Weld County School District 6
Industry Education Management
Experience
Weld County School District 6 July 2013 - Present
Freelance Writer; self employed September 2010 - Present
Weld County School District 6 July 2011 - July 2013
Frito Lay November 2005 - April 2011
StarTek February 2003 - November 2005
The Simpson Organization September 2000 - January 2003
Walt Disney World September 1999 - March 2001
Skills
Creative Writing, Marketing, Social Media, Social Networking, Facebook, Blogging, Newsletters, Copywriting, Social Media Marketing, Advertising, Management, Web Content, Technical Writing, Research, Publishing, Public Relations, Editing, Creative Direction, Copy Editing, Press Releases
Education
Antioch University Los Angeles 2011 — 2014
MFA, Creative Writing Fiction
Keller Graduate School of Management of DeVry University 2008 — 2010
MBA, Marketing
University of Northern Colorado 1994 — 2000
B.S., Business Administration: Marketing
Weld County School District 6 July 2013 - Present
Freelance Writer; self employed September 2010 - Present
Weld County School District 6 July 2011 - July 2013
Frito Lay November 2005 - April 2011
StarTek February 2003 - November 2005
The Simpson Organization September 2000 - January 2003
Walt Disney World September 1999 - March 2001
Skills
Creative Writing, Marketing, Social Media, Social Networking, Facebook, Blogging, Newsletters, Copywriting, Social Media Marketing, Advertising, Management, Web Content, Technical Writing, Research, Publishing, Public Relations, Editing, Creative Direction, Copy Editing, Press Releases
Education
Antioch University Los Angeles 2011 — 2014
MFA, Creative Writing Fiction
Keller Graduate School of Management of DeVry University 2008 — 2010
MBA, Marketing
University of Northern Colorado 1994 — 2000
B.S., Business Administration: Marketing
Douglas Muncy's StarTek Experience September 2000 - February 2003
Job Owner, Muncy Photography
Industry Photography
Experience
Muncy Photography, Inc. January 2001 - Present
Autry Technology Center July 2004 - March 2005
Your Credit December 2003 - May 2004
StarTek September 2000 - February 2003
Metals USA September 1997 - August 2000
Skills
Portrait Photography, High School Students, Management, Commercial Photography, Photography, Training, Photos, Portraits
Education
Kansas State University 1989 — 1991
Computer Engineering
Dodge City Senior High School 1985 — 1989
HS
Muncy Photography, Inc. January 2001 - Present
Autry Technology Center July 2004 - March 2005
Your Credit December 2003 - May 2004
StarTek September 2000 - February 2003
Metals USA September 1997 - August 2000
Skills
Portrait Photography, High School Students, Management, Commercial Photography, Photography, Training, Photos, Portraits
Education
Kansas State University 1989 — 1991
Computer Engineering
Dodge City Senior High School 1985 — 1989
HS
April Barrett April Barrett's StarTek Experience July 2012 - Present
Job Brand Warrior at STARTEK, Inc.
Industry Telecommunications
Experience
STARTEK July 2012 - Present
ACCENT Marketing July 2012 - June 2015
Skills
Microsoft Office, Telemarketing, Customer Service, Management, Training, Leadership, Sales
Education
National Park College 2012 — 2014
Associate’s Degree, Accounting Technology/Technician and Bookkeeping
STARTEK July 2012 - Present
ACCENT Marketing July 2012 - June 2015
Skills
Microsoft Office, Telemarketing, Customer Service, Management, Training, Leadership, Sales
Education
National Park College 2012 — 2014
Associate’s Degree, Accounting Technology/Technician and Bookkeeping
Justin McNally Justin McNally's StarTek Experience April 2015 - Present
Job Human Resources Generalist
Industry Human Resources
Experience
STARTEK April 2015 - Present
Darden September 2010 - May 2015
Heartland Payment Systems August 2014 - December 2014
Blockbuster January 2002 - January 2010
United States Army Reserve September 2002 - September 2008
Skills
Training, Customer Service, Customer Satisfaction, Microsoft Office, Employee Training, Coaching, Team Building, Human Resources, Time Management, Employee Relations, Recruiting, Performance Management, Team Leadership, Leadership Development, Leadership, Management, Organizational..., Employee Engagement, Sales, Hands-on Training, Microsoft Excel, Microsoft Word, PowerPoint, Interviews, Public Speaking, Hiring, Strategic Planning, Employee Learning &..., Employee Benefits, Research, Outlook, Onboarding, HRIS, Talent Management, Teamwork, Social Networking
Education
Indiana University-Southeast 2013 — 2015
Bachelor's of Science, Human Resources Management/Personnel Administration, General
Lake Forest College 2001 — 2003
Philosophy
STARTEK April 2015 - Present
Darden September 2010 - May 2015
Heartland Payment Systems August 2014 - December 2014
Blockbuster January 2002 - January 2010
United States Army Reserve September 2002 - September 2008
Skills
Training, Customer Service, Customer Satisfaction, Microsoft Office, Employee Training, Coaching, Team Building, Human Resources, Time Management, Employee Relations, Recruiting, Performance Management, Team Leadership, Leadership Development, Leadership, Management, Organizational..., Employee Engagement, Sales, Hands-on Training, Microsoft Excel, Microsoft Word, PowerPoint, Interviews, Public Speaking, Hiring, Strategic Planning, Employee Learning &..., Employee Benefits, Research, Outlook, Onboarding, HRIS, Talent Management, Teamwork, Social Networking
Education
Indiana University-Southeast 2013 — 2015
Bachelor's of Science, Human Resources Management/Personnel Administration, General
Lake Forest College 2001 — 2003
Philosophy
Cierra Griner's StarTek Experience 2008 - 2009
Job Risk Representative at Capital One
Industry Consumer Services
Experience
Capital One December 2014 - Present
Amazon October 2013 - May 2014
Sine Irish Pub 2013 - 2014
Hilton Garden Inn 2011 - 2013
Wells Fargo 2011 - 2012
STARTEK 2008 - 2009
DTLR 2005 - 2008
Skills
Customer Service, Hospitality, PowerPoint, Social Media, Management, Microsoft Word, Public Speaking, Leadership, Time Management, Team Building
Education
J Sargeant Reynolds Community College 2008 — 2015
Virginia State University 2008 — 2015
Capital One December 2014 - Present
Amazon October 2013 - May 2014
Sine Irish Pub 2013 - 2014
Hilton Garden Inn 2011 - 2013
Wells Fargo 2011 - 2012
STARTEK 2008 - 2009
DTLR 2005 - 2008
Skills
Customer Service, Hospitality, PowerPoint, Social Media, Management, Microsoft Word, Public Speaking, Leadership, Time Management, Team Building
Education
J Sargeant Reynolds Community College 2008 — 2015
Virginia State University 2008 — 2015
Randi Hagedorn Randi Hagedorn's StarTek Experience November 2002 - Present
Job Assistant Program Manager at STARTEK
Industry Marketing and Advertising
Experience
STARTEK November 2002 - Present
ACCENT Marketing November 2002 - May 2015
ACCENT Marketing May 2004 - July 2005
Skills
Sales, Team Development, Call Center, Program Managers, Customer Experience, Internal & External..., Management, Production Managment, Team Building, Call Center Development, Agent Development, Coaching, Development Coaching, Training Facilitation, Sales Management..., Call Centers, Telemarketing, Customer Retention, Contact Centers, Customer Satisfaction, Customer Service, BPO, CRM, Employee Training, Training
Education
Ivy Tech Community College 1995 — 1998
Associate's degree, Business Administration, Management and Operations, 3.2
STARTEK November 2002 - Present
ACCENT Marketing November 2002 - May 2015
ACCENT Marketing May 2004 - July 2005
Skills
Sales, Team Development, Call Center, Program Managers, Customer Experience, Internal & External..., Management, Production Managment, Team Building, Call Center Development, Agent Development, Coaching, Development Coaching, Training Facilitation, Sales Management..., Call Centers, Telemarketing, Customer Retention, Contact Centers, Customer Satisfaction, Customer Service, BPO, CRM, Employee Training, Training
Education
Ivy Tech Community College 1995 — 1998
Associate's degree, Business Administration, Management and Operations, 3.2
Heather (Hawks) Marks Heather (Hawks) Marks's StarTek Experience May 2011 - June 2012
Job Logistics Rep II at RR Donnelley
Industry Outsourcing/Offshoring
Experience
RR Donnelley June 2012 - Present
STARTEK May 2011 - June 2012
StarTek April 2006 - April 2011
Mary Baldwin College August 2002 - December 2005
Ameriprise Financial October 2004 - August 2005
Skills
Customer Satisfaction, CRM, Management, Call Centers, Invoicing, Accounting, Account Management, Negotiation, Customer Service, Networking, Customer Retention, Solution Selling, Telecommunications, Salesforce.com, Training, Customer Experience, Sales Operations, Direct Sales, Leadership
Education
Mary Baldwin College 2002 — 2005
Bachelor of Arts, Business Management
RR Donnelley June 2012 - Present
STARTEK May 2011 - June 2012
StarTek April 2006 - April 2011
Mary Baldwin College August 2002 - December 2005
Ameriprise Financial October 2004 - August 2005
Skills
Customer Satisfaction, CRM, Management, Call Centers, Invoicing, Accounting, Account Management, Negotiation, Customer Service, Networking, Customer Retention, Solution Selling, Telecommunications, Salesforce.com, Training, Customer Experience, Sales Operations, Direct Sales, Leadership
Education
Mary Baldwin College 2002 — 2005
Bachelor of Arts, Business Management
Pam Riggles Pam Riggles's StarTek Experience February 2014 - Present
Job Experienced Music Teacher Willing to Relocate within Central VA
Industry Primary/Secondary Education
Experience
Private Music Lessons June 2011 - Present
STARTEK February 2014 - Present
Lynchburg City Schools November 2012 - February 2014
Walmart September 2012 - February 2014
The Pampered Chef May 2012 - December 2012
Liberty Christian Academy 2011 - 2012
Campbell County Schools August 2005 - June 2011
American Fitness for Ladies June 2008 - December 2010
William Campbell Combined School January 2008 - December 2010
Lynchburg City Schools August 2005 - August 2005
Skills
Secondary Education, Elementary Education, Music Education, Music Theory, Band, Percussion, Music, Choral, Music Performance, Drum Set, Performing, Bands, Orchestration, Musical Directing, Ensemble, Marching, Concerts, Guitar, Musical Instruments, Finale, Orff Schulwerk, Conducting, Customer Service, Teaching, Public Speaking, Event Planning, Leadership, Training
Education
James Madison University 2008 — 2012
Master of Music, Music Teacher Education
Liberty University 2001 — 2005
Bachelor of Music, Instrumental Music
Private Music Lessons June 2011 - Present
STARTEK February 2014 - Present
Lynchburg City Schools November 2012 - February 2014
Walmart September 2012 - February 2014
The Pampered Chef May 2012 - December 2012
Liberty Christian Academy 2011 - 2012
Campbell County Schools August 2005 - June 2011
American Fitness for Ladies June 2008 - December 2010
William Campbell Combined School January 2008 - December 2010
Lynchburg City Schools August 2005 - August 2005
Skills
Secondary Education, Elementary Education, Music Education, Music Theory, Band, Percussion, Music, Choral, Music Performance, Drum Set, Performing, Bands, Orchestration, Musical Directing, Ensemble, Marching, Concerts, Guitar, Musical Instruments, Finale, Orff Schulwerk, Conducting, Customer Service, Teaching, Public Speaking, Event Planning, Leadership, Training
Education
James Madison University 2008 — 2012
Master of Music, Music Teacher Education
Liberty University 2001 — 2005
Bachelor of Music, Instrumental Music
Ryan Buller's StarTek Experience August 2007 - March 2008
Job Booking Manager at Breach & Bellow
Industry Entertainment
Experience
Leash of Foxes July 2014 - Present
Breach & Bellow February 2014 - Present
Metropolitan State University of Denver August 2014 - December 2014
Atlantic Records March 2012 - July 2014
American Family Insurance June 2010 - June 2011
STARTEK August 2007 - March 2008
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, InDesign, Technical Writing, Proposal Writing, Creative Writing, Report Writing, Scriptwriting, Social Media, Writing, Customer Service, English, Social Networking, Outlook, Windows, Public Speaking, Social Media Marketing, SEO, Content Strategy, Editing, Event Management, Teamwork
Education
Metropolitan State University of Denver 2012 — 2014
Bachelor's Degree, Major, B.S. Technical Communications, 3.52 GPA
Leash of Foxes July 2014 - Present
Breach & Bellow February 2014 - Present
Metropolitan State University of Denver August 2014 - December 2014
Atlantic Records March 2012 - July 2014
American Family Insurance June 2010 - June 2011
STARTEK August 2007 - March 2008
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, InDesign, Technical Writing, Proposal Writing, Creative Writing, Report Writing, Scriptwriting, Social Media, Writing, Customer Service, English, Social Networking, Outlook, Windows, Public Speaking, Social Media Marketing, SEO, Content Strategy, Editing, Event Management, Teamwork
Education
Metropolitan State University of Denver 2012 — 2014
Bachelor's Degree, Major, B.S. Technical Communications, 3.52 GPA
Diana Schall Diana Schall's StarTek Experience November 2005 - August 2006
Job Experienced Executive Assistant
Industry Government Administration
Experience
Ultimate Medical Academy December 2013 - Present
Laid Off - Unemployed February 2015 - May 2015
AECOM July 2012 - December 2013
VSE Corporation July 2008 - October 2010
Franklin County Builders Association August 2006 - March 2008
Franklin County Builders Association August 2006 - March 2008
StarTek November 2005 - August 2006
Gammapar June 2002 - October 2004
The Shopping Center Group 2001 - 2003
Skills
Executive Assistant, Microsoft Office, Team Player, Software Documentation, Human Resources, Management, Project Management, Employee Relations, System Administration, Time Management, Event Planning, Social Media, Customer Service, Process Scheduler, Public Speaking, Purchasing, Teamwork, Microsoft Excel, Customer Satisfaction, Analysis, Microsoft Word, PowerPoint, Outlook, Sales, Marketing, Team Building, Recruiting, Inventory Management, Operations Management, Program Management, Access, Supervisory Skills, Security, Budgets, Policy, SharePoint, Process Improvement, Contract Negotiation, Team Leadership, Contract Management, SAP, Training, Government, Proposal Writing, Logistics, Strategic Planning, Project Planning, Troubleshooting, DoD, Networking
Education
Ultimate Medical Academy 2012 — 2013
Associate of Science (A.S.), Health Information/Medical Records Administration/Administrator, 3.6 GPA
Kent State University 1977 — 1978
Criminal Justice
Canton South High School 1969 — 1973
Diploma, Secretarial Studies
2007 Penn Foster Online
Certificate in Pharmacy Tech
Mary Baldwin College
Business Administration; Criminal Justice Pre Law Studies
Ultimate Medical Academy December 2013 - Present
Laid Off - Unemployed February 2015 - May 2015
AECOM July 2012 - December 2013
VSE Corporation July 2008 - October 2010
Franklin County Builders Association August 2006 - March 2008
Franklin County Builders Association August 2006 - March 2008
StarTek November 2005 - August 2006
Gammapar June 2002 - October 2004
The Shopping Center Group 2001 - 2003
Skills
Executive Assistant, Microsoft Office, Team Player, Software Documentation, Human Resources, Management, Project Management, Employee Relations, System Administration, Time Management, Event Planning, Social Media, Customer Service, Process Scheduler, Public Speaking, Purchasing, Teamwork, Microsoft Excel, Customer Satisfaction, Analysis, Microsoft Word, PowerPoint, Outlook, Sales, Marketing, Team Building, Recruiting, Inventory Management, Operations Management, Program Management, Access, Supervisory Skills, Security, Budgets, Policy, SharePoint, Process Improvement, Contract Negotiation, Team Leadership, Contract Management, SAP, Training, Government, Proposal Writing, Logistics, Strategic Planning, Project Planning, Troubleshooting, DoD, Networking
Education
Ultimate Medical Academy 2012 — 2013
Associate of Science (A.S.), Health Information/Medical Records Administration/Administrator, 3.6 GPA
Kent State University 1977 — 1978
Criminal Justice
Canton South High School 1969 — 1973
Diploma, Secretarial Studies
2007 Penn Foster Online
Certificate in Pharmacy Tech
Mary Baldwin College
Business Administration; Criminal Justice Pre Law Studies
Justin Hesse's StarTek Experience July 2009 - November 2011
Job HR Coordinator at Voestalpine Nortrak Inc
Industry Human Resources
Experience
Voestalpine Nortrak Inc April 2013 - Present
Payless ShoeSource July 2012 - April 2013
Payless ShoeSource May 2012 - July 2012
Payless ShoeSource March 2012 - May 2012
HCR ManorCare November 2011 - March 2012
StarTek July 2009 - November 2011
Skills
Recruiting, Performance Management, Employee Relations, Succession Planning, Human Resources, Onboarding, Employee Engagement, Talent Acquisition, Hiring, Customer Service, Talent Management, Training, Employee Training, Coaching, Customer Satisfaction, New Hire Orientations, Interviews, HRIS, Retail, HR Policies, Sales, FMLA, Benefits Administration, Conflict Resolution, Personnel Management, Microsoft Excel, Microsoft Office, Employee Benefits, Leadership, Applicant Tracking..., Workforce Planning, Payroll
Education
Millikin University 2000 — 2002
Bachelor of Science (BS), Business Management (Human Resources)
Illinois Wesleyan University 1997 — 2000
Art, Business Administration
Voestalpine Nortrak Inc April 2013 - Present
Payless ShoeSource July 2012 - April 2013
Payless ShoeSource May 2012 - July 2012
Payless ShoeSource March 2012 - May 2012
HCR ManorCare November 2011 - March 2012
StarTek July 2009 - November 2011
Skills
Recruiting, Performance Management, Employee Relations, Succession Planning, Human Resources, Onboarding, Employee Engagement, Talent Acquisition, Hiring, Customer Service, Talent Management, Training, Employee Training, Coaching, Customer Satisfaction, New Hire Orientations, Interviews, HRIS, Retail, HR Policies, Sales, FMLA, Benefits Administration, Conflict Resolution, Personnel Management, Microsoft Excel, Microsoft Office, Employee Benefits, Leadership, Applicant Tracking..., Workforce Planning, Payroll
Education
Millikin University 2000 — 2002
Bachelor of Science (BS), Business Management (Human Resources)
Illinois Wesleyan University 1997 — 2000
Art, Business Administration
Jason Bickel Jason Bickel's StarTek Experience 2004 - 2008
Job Production Recruiter
Industry Machinery
Experience
Caterpillar Inc. July 2014 - Present
Caterpillar Inc. August 2012 - July 2014
Lancesoft April 2012 - August 2012
Innovative Staff Solutions February 2011 - December 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2008 - 2010
StarTek 2004 - 2008
Skills
Sourcing, Talent Acquisition, Employee Relations, Onboarding, Recruiting, Talent Management, College Recruiting, Human Resources, Applicant Tracking..., HRIS, Technical Recruiting, HR Policies, Employee Training, Jazz Dance, Taleo, Hiring, Personnel Management, Training, Employee Engagement, Employee Benefits, Organizational..., Performance Management, Screening, Benefits Administration, Workforce Planning, New Hire Orientations, Internet Recruiting, PeopleSoft, Policy, Temporary Placement, Interviews, Process Improvement, Payroll, Deferred Compensation, FMLA, Succession Planning, Job Descriptions, Screening Resumes
Education
Illinois State University 1994 — 1998
Bachelor of Arts (B.A.), History / English, Graduated Cum Laude
Virden High School
Caterpillar Inc. July 2014 - Present
Caterpillar Inc. August 2012 - July 2014
Lancesoft April 2012 - August 2012
Innovative Staff Solutions February 2011 - December 2011
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2008 - 2010
StarTek 2004 - 2008
Skills
Sourcing, Talent Acquisition, Employee Relations, Onboarding, Recruiting, Talent Management, College Recruiting, Human Resources, Applicant Tracking..., HRIS, Technical Recruiting, HR Policies, Employee Training, Jazz Dance, Taleo, Hiring, Personnel Management, Training, Employee Engagement, Employee Benefits, Organizational..., Performance Management, Screening, Benefits Administration, Workforce Planning, New Hire Orientations, Internet Recruiting, PeopleSoft, Policy, Temporary Placement, Interviews, Process Improvement, Payroll, Deferred Compensation, FMLA, Succession Planning, Job Descriptions, Screening Resumes
Education
Illinois State University 1994 — 1998
Bachelor of Arts (B.A.), History / English, Graduated Cum Laude
Virden High School
Pamela Dawson's StarTek Experience August 2008 - March 2011
Job Account Consultant
Industry Telecommunications
Experience
CenturyLink July 2015 - Present
CenturyLink March 2011 - Present
StarTek August 2008 - March 2011
StarTek April 2005 - August 2008
Skills
Sales Support, Call Center, Salesforce.com, Billing, Telecommunications, Mentoring, Staff Training, Management Training..., Escalation, Sales Operations, Invoicing, T1, Co-location, Call Centers, Unified Communications, Management, Hosted Services, Sales, Customer Retention, MPLS, Managed Services, VoIP, Ethernet, Long Distance, Solution Selling, Telephony
Education
Liberty University 2007 — 2009
MBA, Business Administration
Virginia Commonwealth University - School of Business 2002 — 2004
Bachelors, Business Administration & Management
CenturyLink July 2015 - Present
CenturyLink March 2011 - Present
StarTek August 2008 - March 2011
StarTek April 2005 - August 2008
Skills
Sales Support, Call Center, Salesforce.com, Billing, Telecommunications, Mentoring, Staff Training, Management Training..., Escalation, Sales Operations, Invoicing, T1, Co-location, Call Centers, Unified Communications, Management, Hosted Services, Sales, Customer Retention, MPLS, Managed Services, VoIP, Ethernet, Long Distance, Solution Selling, Telephony
Education
Liberty University 2007 — 2009
MBA, Business Administration
Virginia Commonwealth University - School of Business 2002 — 2004
Bachelors, Business Administration & Management
Kyle Lindley Kyle Lindley's StarTek Experience June 2015 - Present
Job Quality Assurance at ACCENT Marketing
Industry Marketing and Advertising
Experience
STARTEK June 2015 - Present
ACCENT Marketing June 2014 - June 2015
ACCENT Marketing January 2013 - June 2014
ACCENT Marketing April 2011 - January 2013
SRG Global October 2009 - April 2011
ACCENT Marketing September 2007 - October 2009
Skills
Microsoft Office, Microsoft Excel, Customer Service, Call Centers, Management, Quality Assurance, Sales, Training, Customer Satisfaction, Team Building, Coaching, Lead Generation
Education
ITT Technical Institute-Arnold 2005 — 2007
CAD/CADD Drafting and/or Design Technology/Technician
STARTEK June 2015 - Present
ACCENT Marketing June 2014 - June 2015
ACCENT Marketing January 2013 - June 2014
ACCENT Marketing April 2011 - January 2013
SRG Global October 2009 - April 2011
ACCENT Marketing September 2007 - October 2009
Skills
Microsoft Office, Microsoft Excel, Customer Service, Call Centers, Management, Quality Assurance, Sales, Training, Customer Satisfaction, Team Building, Coaching, Lead Generation
Education
ITT Technical Institute-Arnold 2005 — 2007
CAD/CADD Drafting and/or Design Technology/Technician
Bianca Rojas-Thomas Bianca Rojas-Thomas's StarTek Experience December 2007 - January 2010
Job Independent Distributor (Herbalife Nutrition)
Industry Health, Wellness and Fitness
Experience
Herbalife October 2014 - Present
Service Supply January 2012 - June 2015
STARTEK December 2007 - January 2010
Skills
Web Development, User Experience, Web Design, Project Management, Databases, Customer Satisfaction, World Class Customer..., Microsoft Excel, PowerPoint, Microsoft Word, Macintosh Applications, Account Management
Education
Victoria College 2010 — 2015
Associate of Applied Science (A.S.), Business Administration, Management and Operations
Lone Star College System 2002 — 2003
Business Administration Certification, Adult Continuing Education Administration
Herbalife October 2014 - Present
Service Supply January 2012 - June 2015
STARTEK December 2007 - January 2010
Skills
Web Development, User Experience, Web Design, Project Management, Databases, Customer Satisfaction, World Class Customer..., Microsoft Excel, PowerPoint, Microsoft Word, Macintosh Applications, Account Management
Education
Victoria College 2010 — 2015
Associate of Applied Science (A.S.), Business Administration, Management and Operations
Lone Star College System 2002 — 2003
Business Administration Certification, Adult Continuing Education Administration
Candy Jones Candy Jones's StarTek Experience September 2013 - May 2014
Job Junior Recruiter at Legal Placements, Inc.
Industry Human Resources
Experience
Legal Placements, Inc. August 2014 - Present
American Academy of Physician Assistants June 2014 - August 2014
STARTEK September 2013 - May 2014
Lynchburg College August 2011 - May 2014
Society for Neurocience May 2012 - August 2013
Skills
Human Resources, Customer Service, PowerPoint, Leadership, Training, Public Speaking, Time Management, Microsoft Office, Event Planning, Teamwork, Management, Employee Relations, Microsoft Excel, Recruiting, Editing, Marketing, Microsoft Word, Facebook, Leadership Development, Organizational..., Social Media, Data Entry, Office Management, Strategic Planning, Business Strategy, Online Advertising, Youth Mentoring, Change Management, Interpersonal..., Interviews
Education
Lynchburg College 2010 — 2014
Bachelor's Degree, Human Resources Management/Personnel Administration, General
Culpeper County High School 2006 — 2010
Legal Placements, Inc. August 2014 - Present
American Academy of Physician Assistants June 2014 - August 2014
STARTEK September 2013 - May 2014
Lynchburg College August 2011 - May 2014
Society for Neurocience May 2012 - August 2013
Skills
Human Resources, Customer Service, PowerPoint, Leadership, Training, Public Speaking, Time Management, Microsoft Office, Event Planning, Teamwork, Management, Employee Relations, Microsoft Excel, Recruiting, Editing, Marketing, Microsoft Word, Facebook, Leadership Development, Organizational..., Social Media, Data Entry, Office Management, Strategic Planning, Business Strategy, Online Advertising, Youth Mentoring, Change Management, Interpersonal..., Interviews
Education
Lynchburg College 2010 — 2014
Bachelor's Degree, Human Resources Management/Personnel Administration, General
Culpeper County High School 2006 — 2010
Dennis Edmunds Dennis Edmunds's StarTek Experience July 2002 - November 2004
Job Contact Center Manager relocated to Chicago area seeking new opportunity
Industry Consumer Services
Experience
Contact Center Manager relocated to Chicago area seeking new opportunity October 2014 - Present
Xerox Business Services March 2012 - April 2014
Permanent General Assurance Company December 2010 - February 2012
Krispy Kreme December 2008 - April 2010
ACS (now Xerox) March 2008 - November 2008
BJ Services (Oilfield Services) February 2006 - March 2008
Independent Call Center Consultant November 2004 - February 2006
STARTEK July 2002 - November 2004
Verizon Wireless Messaging Services July 2000 - November 2001
APAC February 1998 - June 2000
Skills
Management, Leadership, Contact Centers, P&L Management, Training, Workforce Management, Strategic Planning, Quality Assurance, Forecasting, CRM, Forcasting, Inbound Marketing, Outbound Marketing, Technical Services, Staff Development, Workforce Planning, Compensation Strategies, Performance Benchmarking, Facilities Management, Growth Strategies, Client Relations, Vendor Management, Mobile Communications, Outsourcing Management, Interviewing Skills, Tactical Planning, Customer Retention, Vendor Managem, Vendor Relationship..., Call Centers, Customer Satisfaction, Process Improvement, Strategy
Education
Mount Mercy University
Bachelor’s Degree, Business Administration Marketing Business Management, 3.8
J. F. Kennedy H.S.
Contact Center Manager relocated to Chicago area seeking new opportunity October 2014 - Present
Xerox Business Services March 2012 - April 2014
Permanent General Assurance Company December 2010 - February 2012
Krispy Kreme December 2008 - April 2010
ACS (now Xerox) March 2008 - November 2008
BJ Services (Oilfield Services) February 2006 - March 2008
Independent Call Center Consultant November 2004 - February 2006
STARTEK July 2002 - November 2004
Verizon Wireless Messaging Services July 2000 - November 2001
APAC February 1998 - June 2000
Skills
Management, Leadership, Contact Centers, P&L Management, Training, Workforce Management, Strategic Planning, Quality Assurance, Forecasting, CRM, Forcasting, Inbound Marketing, Outbound Marketing, Technical Services, Staff Development, Workforce Planning, Compensation Strategies, Performance Benchmarking, Facilities Management, Growth Strategies, Client Relations, Vendor Management, Mobile Communications, Outsourcing Management, Interviewing Skills, Tactical Planning, Customer Retention, Vendor Managem, Vendor Relationship..., Call Centers, Customer Satisfaction, Process Improvement, Strategy
Education
Mount Mercy University
Bachelor’s Degree, Business Administration Marketing Business Management, 3.8
J. F. Kennedy H.S.
Rod Fishkin Rod Fishkin's StarTek Experience 2008 - 2010
Job Employing Broker & Technology Coordinator at Keller Williams Realty Northern Colorado
Industry Real Estate
Experience
Keller Williams Realty Northern Colorado January 2015 - Present
Keller Willams Realty of Northern Colorado September 2011 - Present
StarTek 2008 - 2010
StarTek 2003 - 2008
StarTek 2001 - 2003
sanofi-aventis January 1998 - January 2001
sanofi-aventis 1990 - 1998
Skills
Call Center, Administration, Customer Service, Outlook, Real Estate Transactions, Real Estate Negotiation, Real Estate, System Administration, Management, Operations Management, Leadership, Analysis, Coaching, Training, Microsoft Office, Call Centers, Customer Satisfaction, Troubleshooting, Listing Homes, Listings, Multiple Listing Service, First Time Home Buyers
Education
Ithaca College 1986 — 1990
Bachelor of Arts, Psychology; Neuroscience Concentration
Keller Williams Realty Northern Colorado January 2015 - Present
Keller Willams Realty of Northern Colorado September 2011 - Present
StarTek 2008 - 2010
StarTek 2003 - 2008
StarTek 2001 - 2003
sanofi-aventis January 1998 - January 2001
sanofi-aventis 1990 - 1998
Skills
Call Center, Administration, Customer Service, Outlook, Real Estate Transactions, Real Estate Negotiation, Real Estate, System Administration, Management, Operations Management, Leadership, Analysis, Coaching, Training, Microsoft Office, Call Centers, Customer Satisfaction, Troubleshooting, Listing Homes, Listings, Multiple Listing Service, First Time Home Buyers
Education
Ithaca College 1986 — 1990
Bachelor of Arts, Psychology; Neuroscience Concentration
Franklin Taylor Atkinson's StarTek Experience September 2007 - 2009
Job ReachaRoadrunner Student Call Center Assistant Manager at Metropolitan State University of Denver
Industry Telecommunications
Experience
Metropolitan State University of Denver January 2015 - Present
Metropolitan State University of Denver June 2014 - December 2014
Metropolitan State University of Denver March 2014 - May 2014
The Daily Sentinel October 2011 - January 2013
StarTek September 2007 - 2009
Little Caesars April 2006 - June 2007
Skills
Cashiering, Accounts Receivable, PowerPoint, Microsoft Excel, Customer Service, Microsoft Office, Process Scheduler, Time Management, Management, Microsoft Word, Data Entry, Team Leadership, Team Building, Leadership, Customer Satisfaction, Training, Telephone Skills, Teamwork, Editing
Education
Metropolitan State University of Denver 2014 — 2017
Bachelor's Degree, English Writing, Linguistics, Percussion Performance and Spanish
Colorado Mesa University 2012 — 2014
Associate of Arts (A.A.), General Studies
Colorado Mesa University 2008 — 2009
Associate of Arts (A.A.), General Studies
Grand Junction High School 2003 — 2007
Metropolitan State University of Denver January 2015 - Present
Metropolitan State University of Denver June 2014 - December 2014
Metropolitan State University of Denver March 2014 - May 2014
The Daily Sentinel October 2011 - January 2013
StarTek September 2007 - 2009
Little Caesars April 2006 - June 2007
Skills
Cashiering, Accounts Receivable, PowerPoint, Microsoft Excel, Customer Service, Microsoft Office, Process Scheduler, Time Management, Management, Microsoft Word, Data Entry, Team Leadership, Team Building, Leadership, Customer Satisfaction, Training, Telephone Skills, Teamwork, Editing
Education
Metropolitan State University of Denver 2014 — 2017
Bachelor's Degree, English Writing, Linguistics, Percussion Performance and Spanish
Colorado Mesa University 2012 — 2014
Associate of Arts (A.A.), General Studies
Colorado Mesa University 2008 — 2009
Associate of Arts (A.A.), General Studies
Grand Junction High School 2003 — 2007
Morgan Garvey Morgan Garvey's StarTek Experience April 2013 - May 2014
Job Recruiting Supervisor
Industry Human Resources
Experience
Kroger October 2014 - Present
Kroger May 2014 - October 2014
StarTek April 2013 - May 2014
The Lovell Group February 2013 - April 2013
Skills
Microsoft Office Suite..., Presentations, Leadership, Time Management, Human Resources, Teamwork, Coaching, Public Speaking, Training, Sales, Critical Thinking, Team Leadership, People Skills, Employee Training, Marketing, Interviews, Management, Data Analysis, Networking, Customer Retention, Creative Writing, Presentation Development, Social Networking
Education
Indiana University 2012 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General, 3.4 GPA
Ivy Tech Community College 2009 — 2012
Associate of Science (A.S.), Elementary Education and Teaching, 3.3 GPA
East Central High School
Bachelor of Business Administration (B.B.A.)
Kroger October 2014 - Present
Kroger May 2014 - October 2014
StarTek April 2013 - May 2014
The Lovell Group February 2013 - April 2013
Skills
Microsoft Office Suite..., Presentations, Leadership, Time Management, Human Resources, Teamwork, Coaching, Public Speaking, Training, Sales, Critical Thinking, Team Leadership, People Skills, Employee Training, Marketing, Interviews, Management, Data Analysis, Networking, Customer Retention, Creative Writing, Presentation Development, Social Networking
Education
Indiana University 2012 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General, 3.4 GPA
Ivy Tech Community College 2009 — 2012
Associate of Science (A.S.), Elementary Education and Teaching, 3.3 GPA
East Central High School
Bachelor of Business Administration (B.B.A.)
Morgan Tyree's StarTek Experience January 2011 - May 2012
Job Administrative Assistant at J.Crew
Industry Retail
Experience
Jcrew October 2013 - Present
J.Crew June 2013 - October 2013
J.Crew September 2012 - June 2013
J.Crew June 2012 - September 2012
StarTek January 2011 - May 2012
James Madison University August 2007 - December 2010
Skills
Customer Service, Time Management, Training, Interviews, Human Resources, Microsoft Office, Employee Relations, Teamwork, Team Building, Great Personality, Microsoft Excel, SAP, Financial Reporting, Financial Planning, Workplace Safety
Education
Liberty University 2011 — 2013
Master of Business Administration (MBA), Human Resources Development
James Madison University 2007 — 2010
Bachelor of Arts (BA), English Language and Literature, General
Jcrew October 2013 - Present
J.Crew June 2013 - October 2013
J.Crew September 2012 - June 2013
J.Crew June 2012 - September 2012
StarTek January 2011 - May 2012
James Madison University August 2007 - December 2010
Skills
Customer Service, Time Management, Training, Interviews, Human Resources, Microsoft Office, Employee Relations, Teamwork, Team Building, Great Personality, Microsoft Excel, SAP, Financial Reporting, Financial Planning, Workplace Safety
Education
Liberty University 2011 — 2013
Master of Business Administration (MBA), Human Resources Development
James Madison University 2007 — 2010
Bachelor of Arts (BA), English Language and Literature, General
Keith Syria's StarTek Experience August 2012 - April 2013
Job Voice Over Artist
Industry Entertainment
Experience
Self Employed December 2013 - Present
Moore's Electrical & Mechanical Construction, Inc August 2013 - Present
Genworth Financial April 2013 - May 2013
StarTek August 2012 - April 2013
Liberty University November 2007 - November 2012
Skills
Word, Microsoft Office, PowerPoint, Teaching, Customer Service, Excel, Time Management, Public Relations, Team Leadership, Team Building, Public Speaking, Teamwork, Data Entry, Research, Troubleshooting, Event Management, Administrative..., Training, Call Centers, Payroll, Filing, Accounting, Office Administration, Spreadsheets, Accounts Payable, Confidentiality, General Ledger, Expense Reports, Cashiering, Clerical Skills, Volunteering, Legal Documents, Team-oriented, Office 2010, Journal Entries, Human Resources, Administration, Communication, Outlook, Microsoft Excel, Microsoft Word
Education
Liberty University 2007 — 2011
Bachelor of Science, Accounting
Self Employed December 2013 - Present
Moore's Electrical & Mechanical Construction, Inc August 2013 - Present
Genworth Financial April 2013 - May 2013
StarTek August 2012 - April 2013
Liberty University November 2007 - November 2012
Skills
Word, Microsoft Office, PowerPoint, Teaching, Customer Service, Excel, Time Management, Public Relations, Team Leadership, Team Building, Public Speaking, Teamwork, Data Entry, Research, Troubleshooting, Event Management, Administrative..., Training, Call Centers, Payroll, Filing, Accounting, Office Administration, Spreadsheets, Accounts Payable, Confidentiality, General Ledger, Expense Reports, Cashiering, Clerical Skills, Volunteering, Legal Documents, Team-oriented, Office 2010, Journal Entries, Human Resources, Administration, Communication, Outlook, Microsoft Excel, Microsoft Word
Education
Liberty University 2007 — 2011
Bachelor of Science, Accounting
Angela Welter's StarTek Experience October 2010 - January 2011
Job General Manager at Skin Perfect
Industry Health, Wellness and Fitness
Experience
Skin Perfect June 2014 - Present
Wal Mart July 2013 - March 2014
Walmart September 2012 - July 2013
GameStop September 2011 - September 2012
Walmart May 2011 - September 2012
The Home Depot February 2011 - May 2011
StarTek October 2010 - January 2011
Walmart June 2010 - October 2010
U.S. Census Bureau April 2010 - July 2010
Sears, Roebuck and Co. April 2009 - June 2010
Education
Tiffin University 2008 — 2011
Bachelor's degree, Criminal Justice/Law Enforcement Administration, 4.0 GPA
North Central State College 2005 — 2008
Associate's degree, Criminal Justice/Police Science, 3.8 GPA
Skin Perfect June 2014 - Present
Wal Mart July 2013 - March 2014
Walmart September 2012 - July 2013
GameStop September 2011 - September 2012
Walmart May 2011 - September 2012
The Home Depot February 2011 - May 2011
StarTek October 2010 - January 2011
Walmart June 2010 - October 2010
U.S. Census Bureau April 2010 - July 2010
Sears, Roebuck and Co. April 2009 - June 2010
Education
Tiffin University 2008 — 2011
Bachelor's degree, Criminal Justice/Law Enforcement Administration, 4.0 GPA
North Central State College 2005 — 2008
Associate's degree, Criminal Justice/Police Science, 3.8 GPA
John Giudice John Giudice's StarTek Experience August 2014 - Present
Job Supervisor at STARTEK
Industry Military
Experience
STARTEK August 2014 - Present
United States Marine Corps Reserve February 2013 - Present
First Bank and Trust Company December 2012 - November 2013
Target July 2009 - December 2010
Skills
Military, Human Resources, Banking, Electronic Payments, Retail, Customer Service, Computer Hardware, Call Centers, Sales, Management, Master Scheduling, Payroll, Interviews, Hiring Employees, Employee Training, Compliance, Corrective Actions, Website Development, Confidentiality, Military Operations
Education
James Madison University 2003 — 2007
Bachelor of Science (BS), Economics and Philosophy & Religion
Jefferson Forest High School 1999 — 2003
Advanced Studies
STARTEK August 2014 - Present
United States Marine Corps Reserve February 2013 - Present
First Bank and Trust Company December 2012 - November 2013
Target July 2009 - December 2010
Skills
Military, Human Resources, Banking, Electronic Payments, Retail, Customer Service, Computer Hardware, Call Centers, Sales, Management, Master Scheduling, Payroll, Interviews, Hiring Employees, Employee Training, Compliance, Corrective Actions, Website Development, Confidentiality, Military Operations
Education
James Madison University 2003 — 2007
Bachelor of Science (BS), Economics and Philosophy & Religion
Jefferson Forest High School 1999 — 2003
Advanced Studies
Krystal Garcia Krystal Garcia's StarTek Experience June 2003 - June 2004
Job Customer Engineer @ Workflex Solutions
Industry Computer Software
Experience
WorkFlex Solutions June 2014 - Present
UnitedHealth Group July 2011 - April 2014
United Health Group November 2008 - July 2011
UnitedHealth Group November 2007 - November 2008
American Airlines September 2007 - November 2007
Compressor Systems, Inc. June 2006 - October 2006
Tall City Veterinary Hospital December 2005 - June 2006
Telvista Inc. July 2004 - December 2005
STARTEK June 2003 - June 2004
STARTEK June 2001 - June 2003
Skills
IEX Total View, eWFM, RTA, Workforce Planning, Call Centers, Quality Assurance, Training, Healthcare, Medicare, Process Improvement, Microsoft Excel, Microsoft Word, PowerPoint, Access, Baan
Education
Midland College 2005 — 2006
Associates Applied Science, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
WorkFlex Solutions June 2014 - Present
UnitedHealth Group July 2011 - April 2014
United Health Group November 2008 - July 2011
UnitedHealth Group November 2007 - November 2008
American Airlines September 2007 - November 2007
Compressor Systems, Inc. June 2006 - October 2006
Tall City Veterinary Hospital December 2005 - June 2006
Telvista Inc. July 2004 - December 2005
STARTEK June 2003 - June 2004
STARTEK June 2001 - June 2003
Skills
IEX Total View, eWFM, RTA, Workforce Planning, Call Centers, Quality Assurance, Training, Healthcare, Medicare, Process Improvement, Microsoft Excel, Microsoft Word, PowerPoint, Access, Baan
Education
Midland College 2005 — 2006
Associates Applied Science, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Grant Lomas's StarTek Experience June 2002 - August 2007
Job SVP National Director at Jones Lang La Salle
Industry Real Estate
Experience
Jones Lang La Salle October 2007 - Present
STARTEK June 2002 - August 2007
TeleTech April 2000 - May 2002
Jeppesen July 1997 - October 2000
Skills
Program Management, Contract Negotiation
Education
University of Phoenix 1994 — 1996
Master of Business Administration (MBA), Business Administration and Management, General
Linfield College
Business Administration and Management, General
Jones Lang La Salle October 2007 - Present
STARTEK June 2002 - August 2007
TeleTech April 2000 - May 2002
Jeppesen July 1997 - October 2000
Skills
Program Management, Contract Negotiation
Education
University of Phoenix 1994 — 1996
Master of Business Administration (MBA), Business Administration and Management, General
Linfield College
Business Administration and Management, General
Charleen Powell's StarTek Experience December 2013 - Present
Job Customer Service Professional at Afni
Industry Food & Beverages
Experience
A.F. Ray's April 2014 - Present
STARTEK December 2013 - Present
Afni July 2013 - Present
Afni July 2013 - October 2013
Skills
Event Management, Food & Beverage, Restaurants, Food, Fine Dining, Catering, Food Service, Restaurant Management, Banquets, Hospitality, Culinary Skills, Wine, Customer Service, Customer Satisfaction, Customer Service..., Technical Support, Communication, Communication Skills
Education
Heritage College-Denver 2007 — 2008
aesthetics
Yuma High School 2002 — 2006
High School Diploma
A.F. Ray's April 2014 - Present
STARTEK December 2013 - Present
Afni July 2013 - Present
Afni July 2013 - October 2013
Skills
Event Management, Food & Beverage, Restaurants, Food, Fine Dining, Catering, Food Service, Restaurant Management, Banquets, Hospitality, Culinary Skills, Wine, Customer Service, Customer Satisfaction, Customer Service..., Technical Support, Communication, Communication Skills
Education
Heritage College-Denver 2007 — 2008
aesthetics
Yuma High School 2002 — 2006
High School Diploma
Lydia Beavers Lydia Beavers's StarTek Experience April 2006 - August 2006
Job Senior Accountant
Industry Accounting
Experience
Little River Medical Center May 2015 - Present
Martinsville Henry County Coalition for Health & Wellness September 2012 - April 2015
Henry County Public Schools April 2007 - September 2012
Martinsville Henry County Coalition for Health & Wellness July 2012 - August 2012
Carter Bank & Trust August 2006 - April 2007
StarTek April 2006 - August 2006
Skills
Computer Literate, Listener, Organized, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Outlook, Customer Service, Data Entry, Payroll, QuickBooks, Budgets, Accounting, Problem Solving, Account Reconciliation, Time Management, Financial Statements, Accounts Payable
Education
Virginia Commonwealth University - School of Business 2011 — 2013
Bachelor of Science, Accounting, ACCT GPA: 3.70; Overall 3.60
Patrick Henry Community College 2002 — 2011
Jefferson College of Health Sciences 2003 — 2005
Associate's Degree, Science
Little River Medical Center May 2015 - Present
Martinsville Henry County Coalition for Health & Wellness September 2012 - April 2015
Henry County Public Schools April 2007 - September 2012
Martinsville Henry County Coalition for Health & Wellness July 2012 - August 2012
Carter Bank & Trust August 2006 - April 2007
StarTek April 2006 - August 2006
Skills
Computer Literate, Listener, Organized, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Outlook, Customer Service, Data Entry, Payroll, QuickBooks, Budgets, Accounting, Problem Solving, Account Reconciliation, Time Management, Financial Statements, Accounts Payable
Education
Virginia Commonwealth University - School of Business 2011 — 2013
Bachelor of Science, Accounting, ACCT GPA: 3.70; Overall 3.60
Patrick Henry Community College 2002 — 2011
Jefferson College of Health Sciences 2003 — 2005
Associate's Degree, Science
Robert Scott Prillaman Robert Scott Prillaman's StarTek Experience November 2009 - June 2010
Job Videographer at SPCA of Martinsville and Henry County
Industry Media Production
Experience
SPCA of Martinsville and Henry County September 2014 - Present
STARTEK November 2009 - June 2010
Cumulus Media January 2009 - May 2009
ESPN Southside 1160 AM September 2004 - June 2005
Skills
Video Editing, Digital Imaging, Graphic Design, Videography, Fiction Writing, Adobe Creative Suite, Copywriting, Microsoft Office, Computer Maintenance, Spyware Removal
Education
Longwood University 2010 — 2013
Creative Writing
Radford University 2005 — 2009
Bachelor of Science (B.S.), Advertising and Production Technology in Media Studies
SPCA of Martinsville and Henry County September 2014 - Present
STARTEK November 2009 - June 2010
Cumulus Media January 2009 - May 2009
ESPN Southside 1160 AM September 2004 - June 2005
Skills
Video Editing, Digital Imaging, Graphic Design, Videography, Fiction Writing, Adobe Creative Suite, Copywriting, Microsoft Office, Computer Maintenance, Spyware Removal
Education
Longwood University 2010 — 2013
Creative Writing
Radford University 2005 — 2009
Bachelor of Science (B.S.), Advertising and Production Technology in Media Studies
Bill Garrison, PMP, ITIL, CSM Bill Garrison, PMP, ITIL, CSM's StarTek Experience April 2014 - September 2014
Job
Industry Outsourcing/Offshoring
Experience
Welltok, Inc. March 2015 - Present
GLR Strategy Group LLC August 2010 - Present
STARTEK April 2014 - September 2014
OneNeck IT Solutions October 2011 - April 2014
StarTek March 2009 - June 2010
Key Investment Services 2006 - March 2009
TeleTech 2005 - 2006
TeleTech 2002 - 2005
TeleTech 1999 - 2002
TeleTech 1996 - 1999
Skills
Business Process..., CRM, Cross-functional Team..., Outsourcing, Business Analysis, Strategy, Management, Business Intelligence, Operations Management, Project Management, Team Leadership, New Business Development, Solution Selling, Leadership, Business Process, PMO, BPO, Sales Management, Project Planning, Organizational..., Sales Operations, Vendor Management, Integration, Workforce Management, Call Center, Process Improvement, Professional Services, Call Centers, Service Delivery, Pre-sales, Customer Experience, Program Management, Sales, Cloud Computing, Telecommunications, SaaS, Change Management, VoIP, Enterprise Software, Business Development, Salesforce.com, Unified Communications, IT Management, Account Management
Education
Temple University - Fox School of Business and Management 1992 — 1993
Indiana University - Kelley School of Business 1981 — 1986
BS
Welltok, Inc. March 2015 - Present
GLR Strategy Group LLC August 2010 - Present
STARTEK April 2014 - September 2014
OneNeck IT Solutions October 2011 - April 2014
StarTek March 2009 - June 2010
Key Investment Services 2006 - March 2009
TeleTech 2005 - 2006
TeleTech 2002 - 2005
TeleTech 1999 - 2002
TeleTech 1996 - 1999
Skills
Business Process..., CRM, Cross-functional Team..., Outsourcing, Business Analysis, Strategy, Management, Business Intelligence, Operations Management, Project Management, Team Leadership, New Business Development, Solution Selling, Leadership, Business Process, PMO, BPO, Sales Management, Project Planning, Organizational..., Sales Operations, Vendor Management, Integration, Workforce Management, Call Center, Process Improvement, Professional Services, Call Centers, Service Delivery, Pre-sales, Customer Experience, Program Management, Sales, Cloud Computing, Telecommunications, SaaS, Change Management, VoIP, Enterprise Software, Business Development, Salesforce.com, Unified Communications, IT Management, Account Management
Education
Temple University - Fox School of Business and Management 1992 — 1993
Indiana University - Kelley School of Business 1981 — 1986
BS
Jack Stultz Jack Stultz's StarTek Experience March 2005 - March 2006
Job Computer Technician
Industry Computer & Network Security
Experience
Self-employed April 2001 - Present
StarTek March 2005 - March 2006
Education
Kaplan University-Davenport Campus 2005 — 2007
Associate's degree, Accounting and Computer Science, B+
Bassett High School
Self-employed April 2001 - Present
StarTek March 2005 - March 2006
Education
Kaplan University-Davenport Campus 2005 — 2007
Associate's degree, Accounting and Computer Science, B+
Bassett High School
Brandy Vasconcelos Brandy Vasconcelos's StarTek Experience December 2010 - April 2011
Job Student at Kaplan UniversityDavenport Campus
Industry Wireless
Experience
Home November 2012 - Present
Boost Mobile July 2011 - November 2012
StarTek December 2010 - April 2011
Skills
Microsoft Word, Wireless Networking, Microsoft Excel, Mobile Phone Apps, Cash Handling Experience, Copying, Computers, Wireless Broadband, PowerPoint, Mobile Payments
Education
Kaplan University-Davenport Campus 2012 — 2014
Associate degree, Legal Studies, General
Bandys High School 1996 — 1999
Home November 2012 - Present
Boost Mobile July 2011 - November 2012
StarTek December 2010 - April 2011
Skills
Microsoft Word, Wireless Networking, Microsoft Excel, Mobile Phone Apps, Cash Handling Experience, Copying, Computers, Wireless Broadband, PowerPoint, Mobile Payments
Education
Kaplan University-Davenport Campus 2012 — 2014
Associate degree, Legal Studies, General
Bandys High School 1996 — 1999
Jason A. Brown Jason A. Brown's StarTek Experience October 2011 - March 2014
Job Project Controls at Holloman Energy Corporation
Industry Oil & Energy
Experience
Holloman Energy Corporation March 2014 - Present
StarTek October 2011 - March 2014
Sitel 2008 - October 2011
Sitel Corporation (formerly ClientLogic) 2002 - 2008
Skills
Management, Customer Satisfaction, Leadership Development, Workforce Management, Project Management, Project Control, Six Sigma, Performance Management, Primavera P6, Training, Earned Value Management, Project Estimation, Customer Experience, Outsourcing, Vendor Management, BPO, Quality Assurance, Global Operations, Oil & Gas Industry, Operations Management, Energy, Employee Training, Team Management
Education
Marshall University
Holloman Energy Corporation March 2014 - Present
StarTek October 2011 - March 2014
Sitel 2008 - October 2011
Sitel Corporation (formerly ClientLogic) 2002 - 2008
Skills
Management, Customer Satisfaction, Leadership Development, Workforce Management, Project Management, Project Control, Six Sigma, Performance Management, Primavera P6, Training, Earned Value Management, Project Estimation, Customer Experience, Outsourcing, Vendor Management, BPO, Quality Assurance, Global Operations, Oil & Gas Industry, Operations Management, Energy, Employee Training, Team Management
Education
Marshall University
Whitley Elmore Whitley Elmore's StarTek Experience January 2012 - April 2012
Job Recent Graduate
Industry Human Resources
Experience
Lynchburg College August 2011 - May 2012
Startek January 2012 - April 2012
Target May 2011 - August 2011
Campbell County Human Resource Dept January 2011 - April 2011
Negril, Inc. June 2010 - August 2010
Lynchburg College Knight Capron Library August 2008 - May 2010
Skills
Budgeting, Orientation, Event Planning, Employee Relations, Writing, Facebook, PowerPoint, Public Speaking
Education
Lynchburg College 2008 — 2012
BA, Human Resources, 3.47
Lynchburg College August 2011 - May 2012
Startek January 2012 - April 2012
Target May 2011 - August 2011
Campbell County Human Resource Dept January 2011 - April 2011
Negril, Inc. June 2010 - August 2010
Lynchburg College Knight Capron Library August 2008 - May 2010
Skills
Budgeting, Orientation, Event Planning, Employee Relations, Writing, Facebook, PowerPoint, Public Speaking
Education
Lynchburg College 2008 — 2012
BA, Human Resources, 3.47
Tunya Beckett Tunya Beckett's StarTek Experience January 2006 - May 2008
Job Supervisor/Manager
Industry Pharmaceuticals
Experience
Rite Aid Pharmacy October 2008 - Present
HCC Connections September 2008 - Present
StarTek January 2006 - May 2008
Church & Dwight September 1996 - September 2005
Education
New York Institute of Technology 2006 — 2009
Bachelor of Science in Interdisciplinary Studies
University of Phoenix 2002 — 2004
Associates of Arts in General Studies, Information Technology and Human Services
Rite Aid Pharmacy October 2008 - Present
HCC Connections September 2008 - Present
StarTek January 2006 - May 2008
Church & Dwight September 1996 - September 2005
Education
New York Institute of Technology 2006 — 2009
Bachelor of Science in Interdisciplinary Studies
University of Phoenix 2002 — 2004
Associates of Arts in General Studies, Information Technology and Human Services
Frank Feldhaus Frank Feldhaus's StarTek Experience May 2013 - January 2015
Job Management Recruiter at The Western & Southern Life Insurance Company
Industry Financial Services
Experience
Western & Southern Life April 2015 - Present
StarTek May 2013 - January 2015
Randstad June 2012 - May 2013
Paycor November 2009 - June 2012
Citi November 2003 - November 2009
Campbell Hausfeld 2001 - 2003
Hubert Co., LLC 1997 - 2000
Skills
Sales Management, Account Management, Recruiting, Leadership, Management, Creativity, Training, Sales, Business Development, Program Management, Cold Calling, Customer Retention, Coaching, Call Centers, Change Management, Interviews, Customer Service, Banking, Sales Operations, Retail, Customer Experience, Hiring, Sales Process, Performance Management, Finance, Team Building, Human Resources, Customer Satisfaction, Employee Benefits, CRM, B2B, New Business Development, Forecasting, Salesforce.com, Selling, Direct Sales, Employee Training, Strategy
Education
College of Mount St. Joseph
Business Administration and Management, General
Hondros College
Ohio Life Insurance License, Insurance
University of Cincinnati
Business, Management, Marketing, and Related Support Services
Western & Southern Life April 2015 - Present
StarTek May 2013 - January 2015
Randstad June 2012 - May 2013
Paycor November 2009 - June 2012
Citi November 2003 - November 2009
Campbell Hausfeld 2001 - 2003
Hubert Co., LLC 1997 - 2000
Skills
Sales Management, Account Management, Recruiting, Leadership, Management, Creativity, Training, Sales, Business Development, Program Management, Cold Calling, Customer Retention, Coaching, Call Centers, Change Management, Interviews, Customer Service, Banking, Sales Operations, Retail, Customer Experience, Hiring, Sales Process, Performance Management, Finance, Team Building, Human Resources, Customer Satisfaction, Employee Benefits, CRM, B2B, New Business Development, Forecasting, Salesforce.com, Selling, Direct Sales, Employee Training, Strategy
Education
College of Mount St. Joseph
Business Administration and Management, General
Hondros College
Ohio Life Insurance License, Insurance
University of Cincinnati
Business, Management, Marketing, and Related Support Services
Angela Hudson Angela Hudson's StarTek Experience June 2008 - January 2011
Job Salesforce.com Senior Consultant
Industry Information Technology and Services
Experience
akaCRM Inc. May 2015 - Present
Bank of America Merchant Services May 2012 - May 2015
Bank of America Merchant Services April 2011 - May 2012
StarTek June 2008 - January 2011
Epiphany Clubs & Resorts August 2006 - June 2008
PPG Auto Paint July 2004 - May 2006
Skills
Salesforce.com, Lead Generation, Account Management, SharePoint, Enterprise Software, Analytics, Email Marketing, Sales Process, Sales Operations, Marketing, Training, Sales, Team Building, Telecommunications, CRM, Recruiting, Sales Management, SaaS, Vendor Management, Process Improvement, Cloud Computing, Xactly Incent, Xactly, Integration, Call Centers, Program Management
Education
Xactly University 2013 — 2013
Xactly Certification, Xactly Incent
Salesforce.com Admin 201 Course 2010 — 2010
Certificate of Completion, Salesforce.com
Metropolitan State College of Denver 2006 — 2008
Business Administration, Management and Operations
Salesforce.com 2006 — 2006
Certified Salesforce.com Admin, Salesforce.com
Pikes Peak Community College 2002 — 2004
AAS, Computer Information Systems
akaCRM Inc. May 2015 - Present
Bank of America Merchant Services May 2012 - May 2015
Bank of America Merchant Services April 2011 - May 2012
StarTek June 2008 - January 2011
Epiphany Clubs & Resorts August 2006 - June 2008
PPG Auto Paint July 2004 - May 2006
Skills
Salesforce.com, Lead Generation, Account Management, SharePoint, Enterprise Software, Analytics, Email Marketing, Sales Process, Sales Operations, Marketing, Training, Sales, Team Building, Telecommunications, CRM, Recruiting, Sales Management, SaaS, Vendor Management, Process Improvement, Cloud Computing, Xactly Incent, Xactly, Integration, Call Centers, Program Management
Education
Xactly University 2013 — 2013
Xactly Certification, Xactly Incent
Salesforce.com Admin 201 Course 2010 — 2010
Certificate of Completion, Salesforce.com
Metropolitan State College of Denver 2006 — 2008
Business Administration, Management and Operations
Salesforce.com 2006 — 2006
Certified Salesforce.com Admin, Salesforce.com
Pikes Peak Community College 2002 — 2004
AAS, Computer Information Systems
Sheila Curr's StarTek Experience May 2011 - November 2013
Job Head of Healthcare Vertical,Business Development, Sales and Strategy Healthcare at Concentrix
Industry Outsourcing/Offshoring
Experience
Concentrix November 2013 - Present
StarTek May 2011 - November 2013
CCIS Consulting, Inc. June 2009 - April 2011
COPC January 2008 - June 2009
Convergys Corporation August 2004 - November 2007
Daksh January 2002 - December 2004
Sitel 2000 - 2001
Sykes 1997 - 2000
Unisource 1993 - 1995
Skills
Large Account Sales, Executive Level..., Sales Management, International Sales, Sales Process, Process Development, New Business Development, Business Strategy, Executive Management, Management Consulting, Contract Negotiations, Consultancy, Financial Risk, Consultants, Sales, Business Development, Process Improvement, Start-ups, Contract Negotiation, Telecommunications, Team Management, Operations Management, Negotiation, Strategic Planning, BPO, Process Simulation, Strategy, Leadership, Management, Outsourcing, Marketing Strategy, Business Analysis, Business Process..., Call Center, Customer Satisfaction, Business Planning, Cross-functional Team..., Program Management, CRM, Team Building, Product Management, Change Management, Vendor Management, Account Management, Team Leadership, Strategic Partnerships, Forecasting, Customer Experience, Coaching, Performance Management
Education
Le Moyne College 1983 — 1985
Bus.Admin
Concentrix November 2013 - Present
StarTek May 2011 - November 2013
CCIS Consulting, Inc. June 2009 - April 2011
COPC January 2008 - June 2009
Convergys Corporation August 2004 - November 2007
Daksh January 2002 - December 2004
Sitel 2000 - 2001
Sykes 1997 - 2000
Unisource 1993 - 1995
Skills
Large Account Sales, Executive Level..., Sales Management, International Sales, Sales Process, Process Development, New Business Development, Business Strategy, Executive Management, Management Consulting, Contract Negotiations, Consultancy, Financial Risk, Consultants, Sales, Business Development, Process Improvement, Start-ups, Contract Negotiation, Telecommunications, Team Management, Operations Management, Negotiation, Strategic Planning, BPO, Process Simulation, Strategy, Leadership, Management, Outsourcing, Marketing Strategy, Business Analysis, Business Process..., Call Center, Customer Satisfaction, Business Planning, Cross-functional Team..., Program Management, CRM, Team Building, Product Management, Change Management, Vendor Management, Account Management, Team Leadership, Strategic Partnerships, Forecasting, Customer Experience, Coaching, Performance Management
Education
Le Moyne College 1983 — 1985
Bus.Admin
Cory Wyatt Cory Wyatt's StarTek Experience September 2014 - Present
Job Senior Learning & Development Manager at STARTEK
Industry Marketing and Advertising
Experience
STARTEK September 2014 - Present
ACCENT Marketing May 2011 - September 2014
ACCENT Marketing September 2010 - May 2011
ACCENT Marketing January 2009 - September 2010
ACCENT Marketing December 2007 - January 2009
ACCENT Marketing March 2006 - December 2007
Citi Group June 2004 - July 2004
Aegis Communications August 2001 - July 2004
Aegis Communications February 2001 - August 2001
Skills
Contact Centers, Call Centers, Customer Experience, Call Center, Leadership, Recruiting, Account Management, BPO, Call Center Development, Process Improvement, Team Building, Leadership Development, Organizational..., Marketing, Advertising, Microsoft Office, Workforce Management, Vendor Management, Customer Satisfaction, Sales, Telemarketing, Performance Management, Customer Retention, Training, Employee Engagement, Direct Marketing, Lead Generation, Operations Management, Management, Team Leadership, Avaya, Outsourcing, Customer Service, Employee Relations, CRM, Employee Training, Coaching, Telecommunications, Customer Engagement, Cross-functional Team..., Interviews, Human Resources, Strategy, Business Development, Time Management, Change Management, Training Delivery, Team Management, Hiring, Talent Management
Education
Mineral Area College 2013 — 2015
Missouri Western State University 2001 — 2004
Criminal Psychology
STARTEK September 2014 - Present
ACCENT Marketing May 2011 - September 2014
ACCENT Marketing September 2010 - May 2011
ACCENT Marketing January 2009 - September 2010
ACCENT Marketing December 2007 - January 2009
ACCENT Marketing March 2006 - December 2007
Citi Group June 2004 - July 2004
Aegis Communications August 2001 - July 2004
Aegis Communications February 2001 - August 2001
Skills
Contact Centers, Call Centers, Customer Experience, Call Center, Leadership, Recruiting, Account Management, BPO, Call Center Development, Process Improvement, Team Building, Leadership Development, Organizational..., Marketing, Advertising, Microsoft Office, Workforce Management, Vendor Management, Customer Satisfaction, Sales, Telemarketing, Performance Management, Customer Retention, Training, Employee Engagement, Direct Marketing, Lead Generation, Operations Management, Management, Team Leadership, Avaya, Outsourcing, Customer Service, Employee Relations, CRM, Employee Training, Coaching, Telecommunications, Customer Engagement, Cross-functional Team..., Interviews, Human Resources, Strategy, Business Development, Time Management, Change Management, Training Delivery, Team Management, Hiring, Talent Management
Education
Mineral Area College 2013 — 2015
Missouri Western State University 2001 — 2004
Criminal Psychology
Justin Hazlett's StarTek Experience July 2011 - April 2012
Job Accounting, Reporting, and Payroll Specialist at Automotive Avenues
Industry Accounting
Experience
Automotive Avenues October 2014 - Present
Clif Bar & Company June 2011 - Present
Rocky Mountain Events May 2004 - Present
CH2M HILL November 2012 - March 2014
Adventure Fit Inc April 2012 - October 2012
StarTek July 2011 - April 2012
FirstBank May 2010 - July 2011
FirstBank February 2010 - May 2010
Event Rents June 2007 - June 2009
Event Rents February 2005 - May 2007
Skills
Excel, PowerPoint, Compensation, Outlook, Incentive Programs, Job Descriptions, Job Analysis, Word, Salary Review, Integration, Deferred Compensation, Microsoft Excel, Team Building, Employee Benefits, Training, Human Resources, Employee Relations, Management, Sourcing, Performance Management, Onboarding, Recruiting, HRIS, Sales, Employee Training, Workforce Planning, Benefits Administration, Coaching, Employee Engagement, Personnel Management, Leadership Development, Succession Planning, Talent Acquisition, Payroll, FMLA, Organizational..., Job Evaluation, Taleo, Applicant Tracking..., HR Policies, Talent Management, Compensation & Benefit, Executive Pay, College Recruiting, PeopleSoft, Organizational..., Leadership, Interviews, Hiring, Process Improvement
Education
University of Colorado at Denver 2010 — 2013
Masters of Business Administration, Sports and Entertainment Management, 3.7 overall GPA
Metropolitan State University of Denver 2004 — 2009
Bachelors of Science, Management, 3.6 overall GPA
Columbine High School 2000 — 2004
General Studies
Columbine High School
Automotive Avenues October 2014 - Present
Clif Bar & Company June 2011 - Present
Rocky Mountain Events May 2004 - Present
CH2M HILL November 2012 - March 2014
Adventure Fit Inc April 2012 - October 2012
StarTek July 2011 - April 2012
FirstBank May 2010 - July 2011
FirstBank February 2010 - May 2010
Event Rents June 2007 - June 2009
Event Rents February 2005 - May 2007
Skills
Excel, PowerPoint, Compensation, Outlook, Incentive Programs, Job Descriptions, Job Analysis, Word, Salary Review, Integration, Deferred Compensation, Microsoft Excel, Team Building, Employee Benefits, Training, Human Resources, Employee Relations, Management, Sourcing, Performance Management, Onboarding, Recruiting, HRIS, Sales, Employee Training, Workforce Planning, Benefits Administration, Coaching, Employee Engagement, Personnel Management, Leadership Development, Succession Planning, Talent Acquisition, Payroll, FMLA, Organizational..., Job Evaluation, Taleo, Applicant Tracking..., HR Policies, Talent Management, Compensation & Benefit, Executive Pay, College Recruiting, PeopleSoft, Organizational..., Leadership, Interviews, Hiring, Process Improvement
Education
University of Colorado at Denver 2010 — 2013
Masters of Business Administration, Sports and Entertainment Management, 3.7 overall GPA
Metropolitan State University of Denver 2004 — 2009
Bachelors of Science, Management, 3.6 overall GPA
Columbine High School 2000 — 2004
General Studies
Columbine High School
Andrew Shiver's StarTek Experience May 2015 - Present
Job Student at Liberty University
Industry Financial Services
Experience
STARTEK May 2015 - Present
SNAPPY LUBE June 2014 - June 2015
Liberty University November 2013 - October 2014
V.K. Fields and Co. June 2012 - August 2012
Skills
Social Media, Customer Service, Microsoft Office, PowerPoint, Press Releases, Microsoft Word, Leadership, Writing, Telephone Skills
Education
Liberty University 2013 — 2017
Bachelor of Business Administration (B.B.A.), Finance and Financial Management Services
STARTEK May 2015 - Present
SNAPPY LUBE June 2014 - June 2015
Liberty University November 2013 - October 2014
V.K. Fields and Co. June 2012 - August 2012
Skills
Social Media, Customer Service, Microsoft Office, PowerPoint, Press Releases, Microsoft Word, Leadership, Writing, Telephone Skills
Education
Liberty University 2013 — 2017
Bachelor of Business Administration (B.B.A.), Finance and Financial Management Services
Ray Wilson's StarTek Experience September 2012 - Present
Job Financial and IT Management
Industry Management Consulting
Experience
StarTek September 2012 - Present
Catholic Health Initiatives January 2011 - September 2012
Valentia Consulting 2009 - 2010
Flatiron Financial Services Inc. 2007 - 2009
CM Mitchell Consulting 2004 - 2007
WSM Corp dba Shane Co. 2000 - 2004
Kroger Co. 1991 - 2000
Aurotech Incorporated 1986 - 1991
Skills
Financial Analysis, Financial Modeling, Budget Process, Budget, Accounting, Project Management, Business Analysis, Applications, Warehouse Management, Lawson, Hyperion Planning, Oracle E-Business Suite, Enterprise Content..., Mentoring, Hemophilia, Budgets, Forecasting, ERP, Access, Financial Reporting, Leadership, Start-ups, Management, Process Improvement, Vendor Management, Software Documentation, Sales, Analysis, Program Management, Customer Service, Executive Management, Risk Management, Quality Assurance, Business Process, Finance
Education
Iowa State University
BS, Business/Finance and Economics
Iowa State University
BS, Business Administration and Management, General
StarTek September 2012 - Present
Catholic Health Initiatives January 2011 - September 2012
Valentia Consulting 2009 - 2010
Flatiron Financial Services Inc. 2007 - 2009
CM Mitchell Consulting 2004 - 2007
WSM Corp dba Shane Co. 2000 - 2004
Kroger Co. 1991 - 2000
Aurotech Incorporated 1986 - 1991
Skills
Financial Analysis, Financial Modeling, Budget Process, Budget, Accounting, Project Management, Business Analysis, Applications, Warehouse Management, Lawson, Hyperion Planning, Oracle E-Business Suite, Enterprise Content..., Mentoring, Hemophilia, Budgets, Forecasting, ERP, Access, Financial Reporting, Leadership, Start-ups, Management, Process Improvement, Vendor Management, Software Documentation, Sales, Analysis, Program Management, Customer Service, Executive Management, Risk Management, Quality Assurance, Business Process, Finance
Education
Iowa State University
BS, Business/Finance and Economics
Iowa State University
BS, Business Administration and Management, General
Jay Foley's StarTek Experience January 2011 - January 2012
Job
Industry Information Technology and Services
Experience
Price Waterhouse Management Consultants July 2014 - Present
Red Robin September 2011 - June 2014
StarTek January 2011 - January 2012
Startek July 2009 - July 2011
Statera November 2006 - July 2009
Travelport (formerly Galileo International) 2004 - 2006
CIBER, Inc. 2000 - 2002
Education
University of Phoenix 1998 — 2001
Masters of Science, Computer and Information Sciences, General
Illinois State University
Bachelors of Science, Mathematics
Price Waterhouse Management Consultants July 2014 - Present
Red Robin September 2011 - June 2014
StarTek January 2011 - January 2012
Startek July 2009 - July 2011
Statera November 2006 - July 2009
Travelport (formerly Galileo International) 2004 - 2006
CIBER, Inc. 2000 - 2002
Education
University of Phoenix 1998 — 2001
Masters of Science, Computer and Information Sciences, General
Illinois State University
Bachelors of Science, Mathematics
Frank Haskett's StarTek Experience April 1993 - April 1997
Job System Administrator at Anythink Libraries
Industry Libraries
Experience
Anythink Libraries February 2014 - Present
Elavon April 2007 - February 2014
First Horizon Merchant Services 1997 - 2007
StarTek April 1993 - April 1997
StarTek 1993 - 1997
Electronics Boutique 1989 - 1993
Skills
Disaster Recovery, SDLC, Windows, Active Directory, ITIL, Databases, Troubleshooting, SharePoint, Requirements Analysis, Linux, Process Improvement, Business Analysis, System Administration, VMware, Unix, Program Management, Microsoft SQL Server, Security, Technical Support, Servers, Payment Industry, Project Management, Visio, Software Documentation, Vendor Management, Integration, SQL, Access, Windows Server, Software Development, Data Center, Virtualization, IT Management, Testing, Windows 7, Enterprise Architecture, Citrix, Networking, Windows XP, IIS, Information Technology
Education
Metropolitan State University of Denver 1999 — 2004
BS, Computer Management Systems
Cherry Creek High School
HS Diploma
Anythink Libraries February 2014 - Present
Elavon April 2007 - February 2014
First Horizon Merchant Services 1997 - 2007
StarTek April 1993 - April 1997
StarTek 1993 - 1997
Electronics Boutique 1989 - 1993
Skills
Disaster Recovery, SDLC, Windows, Active Directory, ITIL, Databases, Troubleshooting, SharePoint, Requirements Analysis, Linux, Process Improvement, Business Analysis, System Administration, VMware, Unix, Program Management, Microsoft SQL Server, Security, Technical Support, Servers, Payment Industry, Project Management, Visio, Software Documentation, Vendor Management, Integration, SQL, Access, Windows Server, Software Development, Data Center, Virtualization, IT Management, Testing, Windows 7, Enterprise Architecture, Citrix, Networking, Windows XP, IIS, Information Technology
Education
Metropolitan State University of Denver 1999 — 2004
BS, Computer Management Systems
Cherry Creek High School
HS Diploma
Nadine Reyes's StarTek Experience 2007 - 2008
Job Human Resource Generalist at Isolux Ingenieria USA
Industry Human Resources
Experience
Isolux Ingenieria USA October 2011 - Present
StarTek 2007 - 2008
Skills
Employee Engagement, Interviews, Performance Management, Personnel Management, Recruiting, Sourcing, Succession Planning, Talent Acquisition, Talent Management, Team Building, Technical Recruiting, Vendor Management, Management, Deferred Compensation, Employer Branding, HRIS, Policy, Employee Relations, Leadership Development, Training, Human Resources, HR Policies
Education
McKendree University 1999 — 2000
Bachelor's degree, Human Resources Management and Services
McKendree University 1998 — 2000
Bachelor of Arts (BA), Organizational Communication, General
Isolux Ingenieria USA October 2011 - Present
StarTek 2007 - 2008
Skills
Employee Engagement, Interviews, Performance Management, Personnel Management, Recruiting, Sourcing, Succession Planning, Talent Acquisition, Talent Management, Team Building, Technical Recruiting, Vendor Management, Management, Deferred Compensation, Employer Branding, HRIS, Policy, Employee Relations, Leadership Development, Training, Human Resources, HR Policies
Education
McKendree University 1999 — 2000
Bachelor's degree, Human Resources Management and Services
McKendree University 1998 — 2000
Bachelor of Arts (BA), Organizational Communication, General
Robert O'Leary, MBA's StarTek Experience January 1999 - August 2015
Job Director of Operations for BPO Contact Center Industry
Industry Telecommunications
Experience
Convergys September 2015 - Present
STARTEK January 1999 - August 2015
Skills
Workforce Management, BPO, Call Center, Vendor Management, Outsourcing, Operations Management, Contact Centers, Call Center Development, Customer Experience, Call Centers, Customer Satisfaction, Management, Leadership, Telecommunications, CRM, Team Leadership, Performance Management, Inbound Marketing, Six Sigma, Process Improvement, Coaching, Service Delivery, Offshoring, Avaya, Team Management, Customer Retention, Employee Engagement, Recruiting, Quality Assurance
Education
Lynchburg College 2009 — 2011
MBA, Business Administration and Management, General
University of Wyoming 1994 — 1999
BA
Convergys September 2015 - Present
STARTEK January 1999 - August 2015
Skills
Workforce Management, BPO, Call Center, Vendor Management, Outsourcing, Operations Management, Contact Centers, Call Center Development, Customer Experience, Call Centers, Customer Satisfaction, Management, Leadership, Telecommunications, CRM, Team Leadership, Performance Management, Inbound Marketing, Six Sigma, Process Improvement, Coaching, Service Delivery, Offshoring, Avaya, Team Management, Customer Retention, Employee Engagement, Recruiting, Quality Assurance
Education
Lynchburg College 2009 — 2011
MBA, Business Administration and Management, General
University of Wyoming 1994 — 1999
BA
Karl Hansa Lindholm's StarTek Experience July 2014 - November 2014
Job MS Exchange Administrator (Contractor) at Stanford Health Care
Industry Information Technology and Services
Experience
Stanford Health Care August 2015 - Present
Frontier Airlines November 2014 - February 2015
STARTEK July 2014 - November 2014
StarTek February 2012 - June 2013
Universal Lumpers, Inc. September 2011 - February 2012
SDL International October 2009 - August 2011
Villa Brevik Conference Center August 2006 - January 2010
SDL International 2009 - 2009
Erico Motorsports April 2008 - July 2008
Steria AB January 2005 - May 2006
Skills
Windows Server, Active Directory, Troubleshooting, DNS, Servers, Microsoft Exchange, Citrix, DHCP, Technical Support, Quality Assurance, SQL, Networking, Software Installation, Windows, VMware, Server Architecture, Firewalls, LANDesk, Group Policy, Help Desk Support, Linux, Globalization, Switches, Translation, Localization Testing, Functional Testing, Websense, Solidworks, Matlab, Microsoft Deployment..., Blackberry Enterprise..., Office 365, Powershell
Education
QD
ACS, Aviation College of Sweden
Aviation Maintenance Technician Certification
Flygtekniskt Centrum
Aviation mechanic education
Flygtekniskt Centrum
Graevarn InformationsTeknik
Karlstad University
Karlstad University
Karlstad University
Umeå University
Uppsala University
Programming and Computer Science
Stanford Health Care August 2015 - Present
Frontier Airlines November 2014 - February 2015
STARTEK July 2014 - November 2014
StarTek February 2012 - June 2013
Universal Lumpers, Inc. September 2011 - February 2012
SDL International October 2009 - August 2011
Villa Brevik Conference Center August 2006 - January 2010
SDL International 2009 - 2009
Erico Motorsports April 2008 - July 2008
Steria AB January 2005 - May 2006
Skills
Windows Server, Active Directory, Troubleshooting, DNS, Servers, Microsoft Exchange, Citrix, DHCP, Technical Support, Quality Assurance, SQL, Networking, Software Installation, Windows, VMware, Server Architecture, Firewalls, LANDesk, Group Policy, Help Desk Support, Linux, Globalization, Switches, Translation, Localization Testing, Functional Testing, Websense, Solidworks, Matlab, Microsoft Deployment..., Blackberry Enterprise..., Office 365, Powershell
Education
QD
ACS, Aviation College of Sweden
Aviation Maintenance Technician Certification
Flygtekniskt Centrum
Aviation mechanic education
Flygtekniskt Centrum
Graevarn InformationsTeknik
Karlstad University
Karlstad University
Karlstad University
Umeå University
Uppsala University
Programming and Computer Science
Veda C Hazelwood's StarTek Experience January 2007 - August 2008
Job Adult Probation Officer at Howard County Supervision of Community and Corrections
Industry Law Enforcement
Experience
118 th Judicial District CSCD August 2014 - Present
The GEO Group, Inc. August 2012 - July 2014
Howard County Sheriff's Office April 2012 - July 2012
Big Spring State Hospital October 2008 - February 2012
StarTek January 2007 - August 2008
Skills
Customer Service, Audit of legal documents, Analysis of Data, Legal Interpretation, Microsoft Office, Fully bilingual English, Correctional Counselor, Legal Research, Elaboration of Reports, Emergency Management, Surveillance, Government, Private Investigations, Law Enforcement
Education
University of Texas of the Permian Basin 2012 — 2014
Bachelor of Science (B.S.), Criminal Justice and Corrections
Howard College 2008 — 2011
Associate of Science (A.S.), Criminal Justice/General a Studies, 3.94
Instituto Enrique Flores Guevara 1980 — 1984
High School, High School
118 th Judicial District CSCD August 2014 - Present
The GEO Group, Inc. August 2012 - July 2014
Howard County Sheriff's Office April 2012 - July 2012
Big Spring State Hospital October 2008 - February 2012
StarTek January 2007 - August 2008
Skills
Customer Service, Audit of legal documents, Analysis of Data, Legal Interpretation, Microsoft Office, Fully bilingual English, Correctional Counselor, Legal Research, Elaboration of Reports, Emergency Management, Surveillance, Government, Private Investigations, Law Enforcement
Education
University of Texas of the Permian Basin 2012 — 2014
Bachelor of Science (B.S.), Criminal Justice and Corrections
Howard College 2008 — 2011
Associate of Science (A.S.), Criminal Justice/General a Studies, 3.94
Instituto Enrique Flores Guevara 1980 — 1984
High School, High School
Leonard M. Padron's StarTek Experience June 2015 - Present
Job Vice President of Operations at STARTEK
Industry Outsourcing/Offshoring
Experience
STARTEK June 2015 - Present
ACCENT Marketing April 2014 - Present
ACCENT Marketing Services September 2011 - Present
ACCENT Marketing Services April 2007 - August 2011
ICT Group, Inc March 2005 - March 2007
Intuit January 1996 - August 2004
Prudential Bank and Trust 1991 - 1995
Southeast Bank 1986 - 1990
Skills
BPO, Call Center, Workforce Management, Customer Experience, Process Improvement, Telemarketing, Call Center Development, Outsourcing, Telecommunications, Call Centers, Business Process..., Strategy, Management, CRM, Cross-functional Team..., Customer Retention, Business Development, Leadership, Training, Coaching, Customer Service, Vendor Management, Performance Management, Change Management, Inbound Marketing, Leadership Development, Team Management, Customer Satisfaction, Strategic Planning, New Business Development, Contact Centers, Sales, Analytics, Sales Operations, Competitive Analysis, Budgets, Sales Management, Service Delivery, Operations Management, Mergers & Acquisitions, Start-ups, Account Management, Team Leadership, P&L Management, Team Building, Executive Management, Lead Generation, Strategic Partnerships, Financial Services, Salesforce.com
Education
University of Phoenix 2004 — 2006
Bachelor of Science, Business Administration
Miami Dade College
Business Administration and Management, General
Columbus 1979 — 1982
Epiphany 1968 — 1979
STARTEK June 2015 - Present
ACCENT Marketing April 2014 - Present
ACCENT Marketing Services September 2011 - Present
ACCENT Marketing Services April 2007 - August 2011
ICT Group, Inc March 2005 - March 2007
Intuit January 1996 - August 2004
Prudential Bank and Trust 1991 - 1995
Southeast Bank 1986 - 1990
Skills
BPO, Call Center, Workforce Management, Customer Experience, Process Improvement, Telemarketing, Call Center Development, Outsourcing, Telecommunications, Call Centers, Business Process..., Strategy, Management, CRM, Cross-functional Team..., Customer Retention, Business Development, Leadership, Training, Coaching, Customer Service, Vendor Management, Performance Management, Change Management, Inbound Marketing, Leadership Development, Team Management, Customer Satisfaction, Strategic Planning, New Business Development, Contact Centers, Sales, Analytics, Sales Operations, Competitive Analysis, Budgets, Sales Management, Service Delivery, Operations Management, Mergers & Acquisitions, Start-ups, Account Management, Team Leadership, P&L Management, Team Building, Executive Management, Lead Generation, Strategic Partnerships, Financial Services, Salesforce.com
Education
University of Phoenix 2004 — 2006
Bachelor of Science, Business Administration
Miami Dade College
Business Administration and Management, General
Columbus 1979 — 1982
Epiphany 1968 — 1979
Allen Babcock's StarTek Experience April 2010 - February 2011
Job unemployed at Unemployed
Industry Information Technology and Services
Experience
Unemployed AT&T Wireless - Business Mobility Customer CareConvergysMarch 2012 - April 2013
Working Solutions October 2011 - November 2011
Working Solutions April 2011 - October 2011
TeleTech January 2011 - July 2011
StarTek April 2010 - February 2011
Great American Financial Resources August 2009 - November 2009
Pomeroy September 2008 - August 2009
Hewlett-Packard October 2007 - April 2008
Hewlett-Packard July 1999 - October 2007
Siemens Business Services April 2003 - June 2005
Skills
Participated in 3-day..., Participated in 1-week..., Participated in 1-week..., Computer Hardware, Computer Repair, Access Management, RSA SecurID, Microsoft Office, Windows Operating..., Software Installation, Antivirus, Active Directory, Remote Access, Operations, Problem Solving, Teamwork, Utilities, Customer Service, Troubleshooting, Pc Software, PC maintenance, Imaging, Computer Maintenance, Windows, Process Improvement, Software, VPN, Help Desk Support, Networking, Digital Imaging, Siteminder, Technical Support
Education
Western Technical Institute 1977 — 1978
Digital Electronics Technician Certificate, Digital Electronics
Indiana University-Southeast 1967 — 1968
Sociology
Allied Institute of Technology 1966 — 1967
Industrial Tool Engineering
Unemployed AT&T Wireless - Business Mobility Customer CareConvergysMarch 2012 - April 2013
Working Solutions October 2011 - November 2011
Working Solutions April 2011 - October 2011
TeleTech January 2011 - July 2011
StarTek April 2010 - February 2011
Great American Financial Resources August 2009 - November 2009
Pomeroy September 2008 - August 2009
Hewlett-Packard October 2007 - April 2008
Hewlett-Packard July 1999 - October 2007
Siemens Business Services April 2003 - June 2005
Skills
Participated in 3-day..., Participated in 1-week..., Participated in 1-week..., Computer Hardware, Computer Repair, Access Management, RSA SecurID, Microsoft Office, Windows Operating..., Software Installation, Antivirus, Active Directory, Remote Access, Operations, Problem Solving, Teamwork, Utilities, Customer Service, Troubleshooting, Pc Software, PC maintenance, Imaging, Computer Maintenance, Windows, Process Improvement, Software, VPN, Help Desk Support, Networking, Digital Imaging, Siteminder, Technical Support
Education
Western Technical Institute 1977 — 1978
Digital Electronics Technician Certificate, Digital Electronics
Indiana University-Southeast 1967 — 1968
Sociology
Allied Institute of Technology 1966 — 1967
Industrial Tool Engineering
Dale Anne Campbell's StarTek Experience October 2012 - Present
Job Manager of SEC Reporting at StarTek
Industry Accounting
Experience
StarTek October 2012 - Present
WebFilings December 2011 - October 2012
Apartment Investment and Management Company August 2007 - May 2011
AJ. Robbins, PC November 1997 - July 2007
Tommy Tsunami's Pacific Diner May 1996 - October 1997
Cadillac Ranch Restaurant January 1995 - July 1996
Skills
SEC filings, Financial Reporting, GAAP, US GAAP, Accounting, Finance, Financial Statements, Internal Controls, Auditing, Cash Flow, Internal Audit, Sarbanes-Oxley, CPA, Mergers & Acquisitions, Sarbanes-Oxley Act, SEC Filings
Education
Metropolitan State College of Denver 1986 — 1994
Bachelor of Science, Accounting
StarTek October 2012 - Present
WebFilings December 2011 - October 2012
Apartment Investment and Management Company August 2007 - May 2011
AJ. Robbins, PC November 1997 - July 2007
Tommy Tsunami's Pacific Diner May 1996 - October 1997
Cadillac Ranch Restaurant January 1995 - July 1996
Skills
SEC filings, Financial Reporting, GAAP, US GAAP, Accounting, Finance, Financial Statements, Internal Controls, Auditing, Cash Flow, Internal Audit, Sarbanes-Oxley, CPA, Mergers & Acquisitions, Sarbanes-Oxley Act, SEC Filings
Education
Metropolitan State College of Denver 1986 — 1994
Bachelor of Science, Accounting
Darius Senkus's StarTek Experience 1995 - 1997
Job Programmer Analyst at Brown Brothers Harriman
Industry Computer Software
Experience
Brown Brothers Harriman October 2014 - Present
Brown Brothers Harriman September 2010 - November 2014
OppenheimerFunds August 2006 - November 2010
QAD June 2005 - June 2006
Oracle September 2002 - June 2005
JD Edwards September 1997 - September 2002
Startek 1995 - 1997
Skills
Testing, Quality Assurance, Test Planning, Regression Testing, Manual Testing, Test Automation, Test Cases, Requirements Analysis, SDLC, Software Quality..., SQL, Quality Center, Unix, Oracle, QTP, Test Management, PL/SQL, Weblogic, XML, Software Development, Enterprise Software, Defect Tracking, Java, Databases, Agile Methodologies, Business Analysis, Integration, Requirements Gathering, SharePoint
Education
Metropolitan State University of Denver 1996 — 2002
B.S., Information Technology
Brown Brothers Harriman October 2014 - Present
Brown Brothers Harriman September 2010 - November 2014
OppenheimerFunds August 2006 - November 2010
QAD June 2005 - June 2006
Oracle September 2002 - June 2005
JD Edwards September 1997 - September 2002
Startek 1995 - 1997
Skills
Testing, Quality Assurance, Test Planning, Regression Testing, Manual Testing, Test Automation, Test Cases, Requirements Analysis, SDLC, Software Quality..., SQL, Quality Center, Unix, Oracle, QTP, Test Management, PL/SQL, Weblogic, XML, Software Development, Enterprise Software, Defect Tracking, Java, Databases, Agile Methodologies, Business Analysis, Integration, Requirements Gathering, SharePoint
Education
Metropolitan State University of Denver 1996 — 2002
B.S., Information Technology
Valarie Crain's StarTek Experience 2004 - 2011
Job AC for CenturyLink
Industry Telecommunications
Experience
CenturyLink March 2011 - Present
CenturyLink 2011 - Present
CenturyLink 2011 - 2011
CenturyLink 2011 - 2011
CenturyLink 2011 - 2011
CenturyLink 2005 - 2011
Qwest Communications 2004 - 2011
Startek 2004 - 2011
Qwest Communications 2004 - 2011
StarTek 2003 - 2011
Skills
Call Center, Avaya, Telecommunications, Call Centers, Customer Service, VoIP, MPLS, Solution Selling, Telephony
Education
Liberty University 2010 — 2013
pending, Information Technology
CenturyLink March 2011 - Present
CenturyLink 2011 - Present
CenturyLink 2011 - 2011
CenturyLink 2011 - 2011
CenturyLink 2011 - 2011
CenturyLink 2005 - 2011
Qwest Communications 2004 - 2011
Startek 2004 - 2011
Qwest Communications 2004 - 2011
StarTek 2003 - 2011
Skills
Call Center, Avaya, Telecommunications, Call Centers, Customer Service, VoIP, MPLS, Solution Selling, Telephony
Education
Liberty University 2010 — 2013
pending, Information Technology
Paul Dilione's StarTek Experience September 2009 - January 2010
Job Developer at ScholarChip
Industry Computer Software
Experience
ScholarChip March 2015 - Present
DataSplice LLC May 2010 - Present
StarTek September 2009 - January 2010
StarTek January 2009 - September 2009
StarTek September 2007 - December 2008
Skills
Project Management, Customer Service, Software Documentation, Business Analysis, Process Improvement, Maximo, Change Management, Team Leadership, Analysis, Business Intelligence, SDLC, Integration, Business Process..., Requirements Analysis, Microsoft Excel, Team Building, Project Planning, IT Service Management, SQL, Training, Troubleshooting, Databases, Management, Cross-functional Team..., Program Management, Vendor Management, Visio, Business Process, MS Project, Software Project..., Mobile Technology, Enterprise Software, Mobile Devices, System Deployment, Mobile Applications, Technical Writing, Product Management, Quality Assurance
Education
Kansas State University 2002 — 2006
B.S in Business Administration, Human Resource Management
ScholarChip March 2015 - Present
DataSplice LLC May 2010 - Present
StarTek September 2009 - January 2010
StarTek January 2009 - September 2009
StarTek September 2007 - December 2008
Skills
Project Management, Customer Service, Software Documentation, Business Analysis, Process Improvement, Maximo, Change Management, Team Leadership, Analysis, Business Intelligence, SDLC, Integration, Business Process..., Requirements Analysis, Microsoft Excel, Team Building, Project Planning, IT Service Management, SQL, Training, Troubleshooting, Databases, Management, Cross-functional Team..., Program Management, Vendor Management, Visio, Business Process, MS Project, Software Project..., Mobile Technology, Enterprise Software, Mobile Devices, System Deployment, Mobile Applications, Technical Writing, Product Management, Quality Assurance
Education
Kansas State University 2002 — 2006
B.S in Business Administration, Human Resource Management
Ray Heffernan's StarTek Experience 2005 - 2008
Job Retired
Industry Human Resources
Experience
. MPP candidateOntario Liberal PartyAugust 2011 - 2013
Startek 2005 - 2008
CSE Consulting 2004 - 2005
CAC Consulting 2002 - 2003
Government of Canada 1998 - 2003
Procter & Gamble 1989 - 2002
procter and gamble 1989 - 2002
Skills
Deferred Compensation, Performance Management, Management, Succession Planning, Employee Engagement, Organizational..., Policy, Time Management, BPO, College Recruiting, New Hire Orientations, Customer Service, HRIS, Recruiting, Strategic Planning, Onboarding, Call Centers, Benefits Administration, Workforce Planning, Employee Training, Coaching, Labor Relations, Workforce Management, Hiring, Human Resources, Fundraising, Leadership, Employee Relations
Education
Loyalist College 1983 — 1987
Associate, Broadcast Radio, Television
. MPP candidateOntario Liberal PartyAugust 2011 - 2013
Startek 2005 - 2008
CSE Consulting 2004 - 2005
CAC Consulting 2002 - 2003
Government of Canada 1998 - 2003
Procter & Gamble 1989 - 2002
procter and gamble 1989 - 2002
Skills
Deferred Compensation, Performance Management, Management, Succession Planning, Employee Engagement, Organizational..., Policy, Time Management, BPO, College Recruiting, New Hire Orientations, Customer Service, HRIS, Recruiting, Strategic Planning, Onboarding, Call Centers, Benefits Administration, Workforce Planning, Employee Training, Coaching, Labor Relations, Workforce Management, Hiring, Human Resources, Fundraising, Leadership, Employee Relations
Education
Loyalist College 1983 — 1987
Associate, Broadcast Radio, Television
Peter Orton's StarTek Experience November 2005 - November 2006
Job Vice President at ILLUMITI
Industry Information Technology and Services
Experience
ILLUMITI January 2010 - Present
Shane Co. November 2006 - June 2010
StarTek November 2005 - November 2006
Janus Capital Group 2004 - 2005
Idea Integration 2004 - 2005
Capgemini September 1995 - February 2003
Coles Myer December 1989 - May 1995
Skills
SAP Implementation, ERP, SAP, SAP R/3, Business Process, SAP ERP, Business Analysis, SAP Netweaver, Business Intelligence, Integration, Business Process..., ABAP, Enterprise Software, IT Strategy, Project Planning, Project Management
Education
Monash University 1987 — 1990
Economics, Accounting, Computer Science
ILLUMITI January 2010 - Present
Shane Co. November 2006 - June 2010
StarTek November 2005 - November 2006
Janus Capital Group 2004 - 2005
Idea Integration 2004 - 2005
Capgemini September 1995 - February 2003
Coles Myer December 1989 - May 1995
Skills
SAP Implementation, ERP, SAP, SAP R/3, Business Process, SAP ERP, Business Analysis, SAP Netweaver, Business Intelligence, Integration, Business Process..., ABAP, Enterprise Software, IT Strategy, Project Planning, Project Management
Education
Monash University 1987 — 1990
Economics, Accounting, Computer Science
Erica Adams's StarTek Experience August 2014 - Present
Job Sales/UA Supervisor at Startek
Industry Marketing and Advertising
Experience
STARTEK August 2014 - Present
STARTEK March 2015 - April 2015
InfoCision Management Corporation August 2013 - July 2014
Kerbe Promotions November 2012 - February 2013
NAARI Housing Counseling Agency July 2010 - September 2012
Auto Spa June 2009 - August 2010
Financial Operations Department-Albany State University August 2006 - May 2008
Skills
Marketing, Customer Satisfaction, Brand Awareness, Marketing Strategy, Social Media Marketing, Event Planning, Marketing Communications, Creative Writing, Call Centers, Trade Shows, Fashion, Team Leadership, Customer Service, Management, Microsoft Office, Training, Leadership, Human Resources, Microsoft Word, Product Marketing, Program Management, Team Building, Sales, PowerPoint, Social Networking, Event Management, Time Management, Social Media, Research, Strategic Planning, Communication, Advertising, Business Analysis, Marketing Research, Product Development
Education
Albany State University 2004 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.5 overall GPA
Kenyatta University 2007 — 2007
International Business, A
STARTEK August 2014 - Present
STARTEK March 2015 - April 2015
InfoCision Management Corporation August 2013 - July 2014
Kerbe Promotions November 2012 - February 2013
NAARI Housing Counseling Agency July 2010 - September 2012
Auto Spa June 2009 - August 2010
Financial Operations Department-Albany State University August 2006 - May 2008
Skills
Marketing, Customer Satisfaction, Brand Awareness, Marketing Strategy, Social Media Marketing, Event Planning, Marketing Communications, Creative Writing, Call Centers, Trade Shows, Fashion, Team Leadership, Customer Service, Management, Microsoft Office, Training, Leadership, Human Resources, Microsoft Word, Product Marketing, Program Management, Team Building, Sales, PowerPoint, Social Networking, Event Management, Time Management, Social Media, Research, Strategic Planning, Communication, Advertising, Business Analysis, Marketing Research, Product Development
Education
Albany State University 2004 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.5 overall GPA
Kenyatta University 2007 — 2007
International Business, A
Stephen Diestelkamp's StarTek Experience December 2001 - January 2008
Job CUSTOMER SUPPORT
Industry Mechanical or Industrial Engineering
Experience
Woodward, Inc. January 2008 - Present
StarTek December 2001 - January 2008
Cargill May 1995 - June 2001
Education
Kansas State University
Bachelor of Science (BS), Feed Science and Management
University of Missouri-Columbia
Bachelor of Science (BS), Animal Sciences
Woodward, Inc. January 2008 - Present
StarTek December 2001 - January 2008
Cargill May 1995 - June 2001
Education
Kansas State University
Bachelor of Science (BS), Feed Science and Management
University of Missouri-Columbia
Bachelor of Science (BS), Animal Sciences
Stephen E.S. Romine's StarTek Experience December 2007 - March 2012
Job Consumer Services Manager ECOM/Warranty/Social Media at BRG Sports
Industry Telecommunications
Experience
BRG Sports March 2012 - Present
StarTek December 2007 - March 2012
StarTek July 2007 - December 2007
StarTek June 2006 - June 2007
Edward Jones September 2004 - February 2006
Skills
Call Center, Workforce Management, Customer Satisfaction, Customer Service, Coaching, Call Control, Program Management, Inventory Management, Sales Management, Performance Management, Performance Improvement, Performance Measurement, RTA, eWFM, Verint, CMS Supervisor, Microsoft Office, Leadership, Call Centers, Process Improvement, Sales, Team Management, Software Documentation, Six Sigma, Recruiting
Education
Southern Illinois University, Edwardsville 2001 — 2004
Bachelors, Psychology
Lake Land College 2000 — 2001
Associate's degree, General Studies
BRG Sports March 2012 - Present
StarTek December 2007 - March 2012
StarTek July 2007 - December 2007
StarTek June 2006 - June 2007
Edward Jones September 2004 - February 2006
Skills
Call Center, Workforce Management, Customer Satisfaction, Customer Service, Coaching, Call Control, Program Management, Inventory Management, Sales Management, Performance Management, Performance Improvement, Performance Measurement, RTA, eWFM, Verint, CMS Supervisor, Microsoft Office, Leadership, Call Centers, Process Improvement, Sales, Team Management, Software Documentation, Six Sigma, Recruiting
Education
Southern Illinois University, Edwardsville 2001 — 2004
Bachelors, Psychology
Lake Land College 2000 — 2001
Associate's degree, General Studies
Darren Morling's StarTek Experience 2002 - 2003
Job EVP, CFO at Global Compression Group
Industry Management Consulting
Experience
Global Compression Group October 2014 - Present
Morling Consulting January 2004 - Present
Lodestone Management Consultants October 2006 - December 2010
Startek 2002 - 2003
Pricewaterhousecoopers 1999 - 2002
Cap Gemini 1995 - 1999
Skills
Business Process..., Business Process, Program Management, ERP, Business Analysis, Business Intelligence, Integration, IT Strategy, Management Consulting, Change Management, SAP
Education
University of Colorado Denver 2003 — 2004
MBA
Monash University 1989 — 1992
Bachelor's Degree, Accounting
Monash University 1989 — 1992
Bachelor's degree, Computing
Global Compression Group October 2014 - Present
Morling Consulting January 2004 - Present
Lodestone Management Consultants October 2006 - December 2010
Startek 2002 - 2003
Pricewaterhousecoopers 1999 - 2002
Cap Gemini 1995 - 1999
Skills
Business Process..., Business Process, Program Management, ERP, Business Analysis, Business Intelligence, Integration, IT Strategy, Management Consulting, Change Management, SAP
Education
University of Colorado Denver 2003 — 2004
MBA
Monash University 1989 — 1992
Bachelor's Degree, Accounting
Monash University 1989 — 1992
Bachelor's degree, Computing
Curtis Rhoadarmer's StarTek Experience June 1998 - June 2002
Job Youth Pastor
Industry Religious Institutions
Experience
Crossroad Community Church January 2014 - May 2015
InFaith - An American Mission June 2002 - December 2013
Homestead Bible Camp June 2002 - August 2013
Eaton 1st Baptist Church February 2003 - May 2007
STARTEK June 1998 - June 2002
Office Depot September 1998 - December 1998
Blockbuster October 1996 - May 1997
Skills
Public Speaking, Community Outreach, Nonprofits, Customer Service, Fundraising, Teaching, Team Building, Volunteer Management, Program Development, Missions, Biblical Studies, Leadership Development, Discipleship, Theology, Preaching, Religion, Coaching, Team Leadership, Youth Ministry, Social Media, Microsoft Excel, Microsoft Office, Management, Event Planning, Strategic Planning, Leadership, Staff Development, Event Management, Pastoral Care, Process Improvement, Bible, Newsletters, Conflict Resolution, Maintenance & Repair, Bathroom Remodeling, Graphics, Adobe Design Programs
Education
Trinity International University 2012 — 2013
Bachelor of Arts (B.A.), Christian Ministries
Liberty University 2011 — 2011
Christian Ministry
Grand Canyon University 2010 — 2011
Christian Ministries
Trinity International University 1996 — 1998
Youth Ministry
Crossroad Community Church January 2014 - May 2015
InFaith - An American Mission June 2002 - December 2013
Homestead Bible Camp June 2002 - August 2013
Eaton 1st Baptist Church February 2003 - May 2007
STARTEK June 1998 - June 2002
Office Depot September 1998 - December 1998
Blockbuster October 1996 - May 1997
Skills
Public Speaking, Community Outreach, Nonprofits, Customer Service, Fundraising, Teaching, Team Building, Volunteer Management, Program Development, Missions, Biblical Studies, Leadership Development, Discipleship, Theology, Preaching, Religion, Coaching, Team Leadership, Youth Ministry, Social Media, Microsoft Excel, Microsoft Office, Management, Event Planning, Strategic Planning, Leadership, Staff Development, Event Management, Pastoral Care, Process Improvement, Bible, Newsletters, Conflict Resolution, Maintenance & Repair, Bathroom Remodeling, Graphics, Adobe Design Programs
Education
Trinity International University 2012 — 2013
Bachelor of Arts (B.A.), Christian Ministries
Liberty University 2011 — 2011
Christian Ministry
Grand Canyon University 2010 — 2011
Christian Ministries
Trinity International University 1996 — 1998
Youth Ministry
Heidi Haddix's StarTek Experience June 2015 - Present
Job Owner at Simply Southern LLC and ACCENT Marketing People Services Generalist
Industry Marketing and Advertising
Experience
STARTEK June 2015 - Present
Simply Southern LLC February 2014 - Present
ACCENT Marketing January 2013 - June 2015
ACCENT Marketing July 2010 - January 2013
Accent Marketing April 2008 - July 2010
A division of PNC Bank August 2007 - April 2008
Smashing Tomato - Lexington August 2006 - July 2007
Newtown Crossing Apartments May 2005 - August 2006
Skills
Employee Relations, Human Resources, People-oriented, Works well in a team, Works well individually, Management, Learning Quickly, Team Building, Customer Satisfaction, Eager to learn new..., Event Planning, Call Centers, Customer Service, Employee Benefits, Inbound Marketing, Social Media, Interviews, Customer Experience, Program Management, Telemarketing, Call Center, Workforce Management, Time Management, Facebook, Administration, Training, Open to New Ideas, Social Networking, Hiring, FMLA, PowerPoint, Microsoft Office, Unemployment Claims, Workers Compensation, Data Entry, HR Policies, Organization, Onboarding, Disciplinary Action, Coordinating Events, Custom Invitations
Education
Indiana University-Southeast 2007 — 2013
Bachelor of Science (BS), Business Marketing
University of Kentucky 2004 — 2006
NA, Communications
Providence High School 2000 — 2004
STARTEK June 2015 - Present
Simply Southern LLC February 2014 - Present
ACCENT Marketing January 2013 - June 2015
ACCENT Marketing July 2010 - January 2013
Accent Marketing April 2008 - July 2010
A division of PNC Bank August 2007 - April 2008
Smashing Tomato - Lexington August 2006 - July 2007
Newtown Crossing Apartments May 2005 - August 2006
Skills
Employee Relations, Human Resources, People-oriented, Works well in a team, Works well individually, Management, Learning Quickly, Team Building, Customer Satisfaction, Eager to learn new..., Event Planning, Call Centers, Customer Service, Employee Benefits, Inbound Marketing, Social Media, Interviews, Customer Experience, Program Management, Telemarketing, Call Center, Workforce Management, Time Management, Facebook, Administration, Training, Open to New Ideas, Social Networking, Hiring, FMLA, PowerPoint, Microsoft Office, Unemployment Claims, Workers Compensation, Data Entry, HR Policies, Organization, Onboarding, Disciplinary Action, Coordinating Events, Custom Invitations
Education
Indiana University-Southeast 2007 — 2013
Bachelor of Science (BS), Business Marketing
University of Kentucky 2004 — 2006
NA, Communications
Providence High School 2000 — 2004
Christy Vojvodich's StarTek Experience November 2014 - August 2015
Job Social Media Marketing Manager at Cherwell Software
Industry Marketing and Advertising
Experience
Cherwell Software August 2015 - Present
STARTEK November 2014 - August 2015
New Paradigm Media February 2014 - November 2014
PlaceWise Media July 2013 - January 2014
CORT March 2012 - June 2013
Skills
Adobe Design Programs, Photoshop, Salesforce.com, Social Media..., Microsoft Office, SWOT analysis, E-commerce SEO, Public Speaking, Website Development, Website Promotion, Marketing Documents, Strategic Public..., Digital Media, Social Networking, Social Media Marketing, Advertising
Education
Metropolitan State University of Denver
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
Cherwell Software August 2015 - Present
STARTEK November 2014 - August 2015
New Paradigm Media February 2014 - November 2014
PlaceWise Media July 2013 - January 2014
CORT March 2012 - June 2013
Skills
Adobe Design Programs, Photoshop, Salesforce.com, Social Media..., Microsoft Office, SWOT analysis, E-commerce SEO, Public Speaking, Website Development, Website Promotion, Marketing Documents, Strategic Public..., Digital Media, Social Networking, Social Media Marketing, Advertising
Education
Metropolitan State University of Denver
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
Davin Livo's StarTek Experience June 2012 - November 2012
Job Owner at Livo Photovoltaics, LLC
Industry Renewables & Environment
Experience
Livo Photovoltaics, LLC November 2014 - Present
TIORCO LLC February 2013 - February 2014
Gambro November 2012 - January 2013
StarTek June 2012 - November 2012
Global Technology Resources, Inc September 2010 - June 2012
Global Technology Resources October 2008 - September 2010
CoorsTek July 2006 - October 2008
Skills
Integration, Account Management, Cloud Computing, Sales, Leadership
Education
Metropolitan State College of Denver 2011 — 2013
Bachelors of Science, Accounting
University of Wyoming 2001 — 2005
Bachelors of Science, Business Management
Wheat Ridge
Livo Photovoltaics, LLC November 2014 - Present
TIORCO LLC February 2013 - February 2014
Gambro November 2012 - January 2013
StarTek June 2012 - November 2012
Global Technology Resources, Inc September 2010 - June 2012
Global Technology Resources October 2008 - September 2010
CoorsTek July 2006 - October 2008
Skills
Integration, Account Management, Cloud Computing, Sales, Leadership
Education
Metropolitan State College of Denver 2011 — 2013
Bachelors of Science, Accounting
University of Wyoming 2001 — 2005
Bachelors of Science, Business Management
Wheat Ridge
Tabitha Smith's StarTek Experience 2005 - 2010
Job Frontend Manager
Industry Retail
Experience
Nice As New 2010 - Present
STARTEK 2005 - 2010
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Teamwork, Customer Service, Financial Reporting, Research
Education
Liberty University 2011 — 2013
Bachelor's degree, Business Administration/Public Administration
Nice As New 2010 - Present
STARTEK 2005 - 2010
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Teamwork, Customer Service, Financial Reporting, Research
Education
Liberty University 2011 — 2013
Bachelor's degree, Business Administration/Public Administration
Jamie Stallings's StarTek Experience February 2013 - 2014
Job Solution Specialist at Verizon
Industry Computer Hardware
Experience
Verizon July 2014 - Present
STARTEK February 2013 - 2014
SATO America May 2006 - May 2012
SATO America June 2004 - May 2012
Standard Register June 1998 - June 2004
Skills
Sales Engineering, •Sales / Customer..., VAR Sales Support, Sales Management, Sales, C – Suite Presentations, Webinar Presentations, Project Development &..., Strategy, •Scope of Work..., •Application Design..., •Integration Scheduling, Integration, Software Integrations, •System Integration, • Client Based Training, Training, RFP/RFI Tender, Product Management, Cross-functional Team..., CRM, SaaS, Vendor Management, Product Development, Project Management
Education
Lenoir College
Electrical and Electronics Engineering
Luther Rice University
Bachelor's degree
Verizon July 2014 - Present
STARTEK February 2013 - 2014
SATO America May 2006 - May 2012
SATO America June 2004 - May 2012
Standard Register June 1998 - June 2004
Skills
Sales Engineering, •Sales / Customer..., VAR Sales Support, Sales Management, Sales, C – Suite Presentations, Webinar Presentations, Project Development &..., Strategy, •Scope of Work..., •Application Design..., •Integration Scheduling, Integration, Software Integrations, •System Integration, • Client Based Training, Training, RFP/RFI Tender, Product Management, Cross-functional Team..., CRM, SaaS, Vendor Management, Product Development, Project Management
Education
Lenoir College
Electrical and Electronics Engineering
Luther Rice University
Bachelor's degree
Ameer Salam's StarTek Experience April 2006 - April 2008
Job Workforce & Operations at Abbott / AbbVie
Industry Telecommunications
Experience
Abbott Labs / Abbvie October 2012 - Present
U.S. Cellular April 2009 - November 2012
StarTek April 2006 - April 2008
MoneyGram International February 2005 - April 2007
Zurich Insurance March 2001 - March 2002
MCI Corporation January 1994 - March 2001
Skills
Call Center, Workforce Management, Vendor Management, Customer Service, Process Improvement, Telecommunications, Customer Experience, Customer Retention, Cross-functional Team..., Customer Satisfaction, Forecasting, Leadership, Wireless, Operations Management, Call Centers, CRM, Outsourcing
Education
Southwest Missouri State University 1989 — 1993
BA, Bussiness
Abbott Labs / Abbvie October 2012 - Present
U.S. Cellular April 2009 - November 2012
StarTek April 2006 - April 2008
MoneyGram International February 2005 - April 2007
Zurich Insurance March 2001 - March 2002
MCI Corporation January 1994 - March 2001
Skills
Call Center, Workforce Management, Vendor Management, Customer Service, Process Improvement, Telecommunications, Customer Experience, Customer Retention, Cross-functional Team..., Customer Satisfaction, Forecasting, Leadership, Wireless, Operations Management, Call Centers, CRM, Outsourcing
Education
Southwest Missouri State University 1989 — 1993
BA, Bussiness
Carlita Britten's StarTek Experience 2007 - 2009
Job CSR at DRMC
Industry Medical Practice
Bryan Nigh's StarTek Experience January 2005 - February 2012
Job Team Lead at Faneuil Inc
Industry Outsourcing/Offshoring
Experience
Faneuil Inc October 2012 - Present
United States Postal Service March 2012 - September 2012
StarTek January 2005 - February 2012
Papa Johns August 2003 - December 2004
Circuit City August 2002 - July 2003
Skills
Microsoft Office, Customer Service, Troubleshooting, Time Management, Sales, Call Centers, Team Building, Invoicing, Customer Satisfaction, Data Entry, Computer Hardware, Outlook, Windows 7, Software Documentation, Training
Education
Iowa State University 2000 — 2001
General Studies
Faneuil Inc October 2012 - Present
United States Postal Service March 2012 - September 2012
StarTek January 2005 - February 2012
Papa Johns August 2003 - December 2004
Circuit City August 2002 - July 2003
Skills
Microsoft Office, Customer Service, Troubleshooting, Time Management, Sales, Call Centers, Team Building, Invoicing, Customer Satisfaction, Data Entry, Computer Hardware, Outlook, Windows 7, Software Documentation, Training
Education
Iowa State University 2000 — 2001
General Studies
Collette Williams's StarTek Experience December 2012 - Present
Job Accountant II at StarTek
Industry Nonprofit Organization Management
Experience
StarTek December 2012 - Present
Developmental Pathways June 2010 - December 2012
Skills
Microsoft Excel
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Master of Accounting and Finance Management, Accounting and Finance, 3.5
StarTek December 2012 - Present
Developmental Pathways June 2010 - December 2012
Skills
Microsoft Excel
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Master of Accounting and Finance Management, Accounting and Finance, 3.5
Sara Sagola-Bennett's StarTek Experience June 2009 - Present
Job RSD at StarTek
Industry Design
Experience
StarTek June 2009 - Present
Imagin8ion GraFx January 2005 - Present
StarTek 2009 - 2012
Skills
Graphic Design, Drawing, Watercolor, Web Design, Adobe Creative Suite, FTP, Wireless Networking, Sign Design, Logo Design, Dreamweaver, Wacom Tablet
Education
Metropolitan Community College-Maple Woods 1993 — 1994
Associate of Arts and Sciences (A.A.S.), Computer Graphics, Graphic Design, 3.3
Metropolitan Community College-Penn Valley 1991 — 1993
Associate of Arts (AA), Design and Applied Arts, 3.2
Tonganoxie High 1981 — 1985
diploma, Art/Art Studies, General
StarTek June 2009 - Present
Imagin8ion GraFx January 2005 - Present
StarTek 2009 - 2012
Skills
Graphic Design, Drawing, Watercolor, Web Design, Adobe Creative Suite, FTP, Wireless Networking, Sign Design, Logo Design, Dreamweaver, Wacom Tablet
Education
Metropolitan Community College-Maple Woods 1993 — 1994
Associate of Arts and Sciences (A.A.S.), Computer Graphics, Graphic Design, 3.3
Metropolitan Community College-Penn Valley 1991 — 1993
Associate of Arts (AA), Design and Applied Arts, 3.2
Tonganoxie High 1981 — 1985
diploma, Art/Art Studies, General
Kimble Kellye's StarTek Experience October 2009 - April 2013
Job
Industry Consumer Services
Experience
StarTek October 2009 - April 2013
StarTek August 2005 - October 2009
Skills
Customer Service
Education
Liberty University 2012 — 2017
Associate's degree, Criminal Justice and Corrections
Heritage high School 1998 — 2002
StarTek October 2009 - April 2013
StarTek August 2005 - October 2009
Skills
Customer Service
Education
Liberty University 2012 — 2017
Associate's degree, Criminal Justice and Corrections
Heritage high School 1998 — 2002
Travaughn Minor's StarTek Experience January 2007 - September 2007
Job Help Desk/ Entry Level Networking
Industry Information Technology and Services
Experience
AMN Healthcare September 2013 - March 2014
Unisys June 2013 - August 2013
Stonecrop Technologies September 2012 - June 2013
YNOT Inc August 2011 - August 2012
Startek January 2007 - September 2007
Service Associates of America March 2006 - December 2006
Skills
CCNA, Troubleshooting, Networking, TCP/IP, Hyper-V, Help Desk Support, Network Administration, Active Directory, Virtualization, Outlook, IP, Technical Support, Printer Drivers, VPN, Windows & Mac operating..., Hardware Installation, Software Installation, Microsoft Excel, Teaching, Microsoft Office, Microsoft Word, Customer Service, Windows 7, Sales, Windows XP Pro, Windows Vista, Teamwork, Telecommunications, Telephone Skills, Information Technology, Desktop Application..., Microsoft Virtual Server
Education
Western Governors University 2014 — 2015
Master's degree, Information Technology Network Management
Lane College 2007 — 2011
Bachelor of Arts (B.A.), Interdisciplinary Studies, 3.4 (cum laude)
AMN Healthcare September 2013 - March 2014
Unisys June 2013 - August 2013
Stonecrop Technologies September 2012 - June 2013
YNOT Inc August 2011 - August 2012
Startek January 2007 - September 2007
Service Associates of America March 2006 - December 2006
Skills
CCNA, Troubleshooting, Networking, TCP/IP, Hyper-V, Help Desk Support, Network Administration, Active Directory, Virtualization, Outlook, IP, Technical Support, Printer Drivers, VPN, Windows & Mac operating..., Hardware Installation, Software Installation, Microsoft Excel, Teaching, Microsoft Office, Microsoft Word, Customer Service, Windows 7, Sales, Windows XP Pro, Windows Vista, Teamwork, Telecommunications, Telephone Skills, Information Technology, Desktop Application..., Microsoft Virtual Server
Education
Western Governors University 2014 — 2015
Master's degree, Information Technology Network Management
Lane College 2007 — 2011
Bachelor of Arts (B.A.), Interdisciplinary Studies, 3.4 (cum laude)
Dennis Sambroak's StarTek Experience Guest ServicesDayton House ResortMarch 2013 - Present
Job Guest Services at Dayton House Resort
Industry Hospitality
Experience
STARTEK Guest ServicesDayton House ResortMarch 2013 - Present
Dayton House Resort March 2013 - Present
Skills
Customer Service, Microsoft Office, Hospitality, Microsoft Excel, Hotels, Sales, Microsoft Word
Education
Horry-Georgetown Technical College 2013 — 2016
Education
STARTEK Guest ServicesDayton House ResortMarch 2013 - Present
Dayton House Resort March 2013 - Present
Skills
Customer Service, Microsoft Office, Hospitality, Microsoft Excel, Hotels, Sales, Microsoft Word
Education
Horry-Georgetown Technical College 2013 — 2016
Education
Lory Gaddis's StarTek Experience March 2011 - April 2012
Job Science teacher at Macon Resources
Industry Individual & Family Services
Experience
Macon Resources December 2012 - Present
StarTek March 2011 - April 2012
Mid State Special Ed September 1990 - August 2005
Education
Lincoln Land Community College 1990 — 1992
Certificate, Teacher Assistant/Aide
Macon Resources December 2012 - Present
StarTek March 2011 - April 2012
Mid State Special Ed September 1990 - August 2005
Education
Lincoln Land Community College 1990 — 1992
Certificate, Teacher Assistant/Aide
Nasumbi Beard's StarTek Experience June 2011 - November 2011
Job
Industry Food & Beverages
Experience
J&K Subway September 2013 - Present
Campus Recreation Center February 2012 - June 2012
STARTEK June 2011 - November 2011
Education
Kent State University 2012 — 2014
Kent State University
Exercise Science
Owens Community College 2009 — 2011
Owens Community College
Associates Degree, Science
Ontario High School
High School Diploma, General
J&K Subway September 2013 - Present
Campus Recreation Center February 2012 - June 2012
STARTEK June 2011 - November 2011
Education
Kent State University 2012 — 2014
Kent State University
Exercise Science
Owens Community College 2009 — 2011
Owens Community College
Associates Degree, Science
Ontario High School
High School Diploma, General
Janica Gaines's StarTek Experience December 2006 - December 2008
Job Mortgage Professional
Industry Banking
Experience
SunTrust Mortgage, Inc August 2010 - Present
Exclusive Staffing at SunTrust Mortgage April 2009 - August 2010
StarTek December 2006 - December 2008
Skills
Loans, Credit, Mortgage Lending, Banking, Loan Origination, FHA, Refinance, Credit Analysis, Residential Mortgages, VA loans, USDA, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook, Microsoft One Note, Clarifire, LPS/MSP, Medical Terminology, Client Services, Customer Service, Customer Satisfaction, Team Building, Working With Children
Education
John Tyler Community College 2011 — 2012
Business Administration and Management, General
Medical Careers College Richmond, VA 2007 — 2008
Medical Office Management/Administration
Petersburg High School 1998 — 2001
High School Diploma, General Studies
SunTrust Mortgage, Inc August 2010 - Present
Exclusive Staffing at SunTrust Mortgage April 2009 - August 2010
StarTek December 2006 - December 2008
Skills
Loans, Credit, Mortgage Lending, Banking, Loan Origination, FHA, Refinance, Credit Analysis, Residential Mortgages, VA loans, USDA, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook, Microsoft One Note, Clarifire, LPS/MSP, Medical Terminology, Client Services, Customer Service, Customer Satisfaction, Team Building, Working With Children
Education
John Tyler Community College 2011 — 2012
Business Administration and Management, General
Medical Careers College Richmond, VA 2007 — 2008
Medical Office Management/Administration
Petersburg High School 1998 — 2001
High School Diploma, General Studies
Rachel Grimaldi's StarTek Experience December 2014 - Present
Job Supervisor I at STARTEK
Industry Fine Art
Experience
STARTEK December 2014 - Present
Off Center Theatre August 2013 - September 2014
American Heartland Theatre November 2005 - August 2013
ACCENT Marketing October 2011 - May 2012
Skills
Customer Service, Microsoft Office, Data Entry, Event Planning, Microsoft Word, PowerPoint, Marketing, Project Management, Supervisory Skills, Technical Support, Recruiting, Team Management, Project Planning, Program Development
Education
Metropolitan Community College-Maple Woods 2009 — 2014
University of Missouri-Kansas City
Art History
STARTEK December 2014 - Present
Off Center Theatre August 2013 - September 2014
American Heartland Theatre November 2005 - August 2013
ACCENT Marketing October 2011 - May 2012
Skills
Customer Service, Microsoft Office, Data Entry, Event Planning, Microsoft Word, PowerPoint, Marketing, Project Management, Supervisory Skills, Technical Support, Recruiting, Team Management, Project Planning, Program Development
Education
Metropolitan Community College-Maple Woods 2009 — 2014
University of Missouri-Kansas City
Art History
Dawn Hite's StarTek Experience July 2014 - Present
Job Credits and Activations representative at STARTEK
Industry Outsourcing/Offshoring
Experience
STARTEK July 2014 - Present
Home Health Care October 2011 - March 2014
SRS Inc June 2008 - October 2011
Skills
Customer Service, Management, Healthcare, Call Centers, Retail, Sales, Customer Support, Agent support, Medical Terminology
Education
North Central State College
STARTEK July 2014 - Present
Home Health Care October 2011 - March 2014
SRS Inc June 2008 - October 2011
Skills
Customer Service, Management, Healthcare, Call Centers, Retail, Sales, Customer Support, Agent support, Medical Terminology
Education
North Central State College
Williams Lea
StarTek Inc
hiSoft Technology International Limited
Star Tek
Aon Hewitt Consulting
AON Hewitt Associates
Hewitt Associates, INC
Aon Hewitt