StarTek Company
Industry: Outsourcing company
DescriptionHeadquarters: Greenwood Village, Colorado, United States Founded: 1987, Greeley, Colorado, United States Subsidiaries: Accent Marketing Services LLC,
StarTek List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at StarTek. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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StarTek Employees
Employee
Years
Job
Industry
Benjamin Rudy Benjamin Rudy's StarTek Experience September 2012 - Present
Job Tier I Supervisor at STARTEK
Industry Outsourcing/Offshoring
Experience
STARTEK September 2012 - Present
Convergys January 2011 - January 2012
GSI December 2010 - December 2010
Skills
Customer Service, Escalations Management, Supervisory Skills, Microsoft Office, Microsoft Excel, 10 Key, Call Centers, General Office Skills, Self-starter
Education
Northern Kentucky University
STARTEK September 2012 - Present
Convergys January 2011 - January 2012
GSI December 2010 - December 2010
Skills
Customer Service, Escalations Management, Supervisory Skills, Microsoft Office, Microsoft Excel, 10 Key, Call Centers, General Office Skills, Self-starter
Education
Northern Kentucky University
Cerah Hedrick Cerah Hedrick's StarTek Experience September 2011 - June 2012
Job Sr. Content Developer at Sage Hospitality
Industry Hospitality
Experience
Sage Hospitality May 2015 - Present
Return Path November 2012 - April 2015
Chipotle Mexican Grill June 2012 - November 2012
StarTek September 2011 - June 2012
Black Hills Energy April 2007 - August 2011
RWD Technologies February 2006 - March 2007
University of Nebraska Central Administration 2003 - 2006
Skills
Instructional Design, E-Learning, Training & Development, Instructor-led Training, Technical Writing, Learning Management..., Adobe Creative Suite, Lectora, Articulate Suite, Employee Training, ADDIE, Project Management, Needs Analysis, Camtasia, Software Documentation, Blended Learning
Education
UNIVERSITY OF NEBRASKA
Bachelors of Science
Southeast Community College
Associate Applied Science Degree, Microcomputer Technology
Sage Hospitality May 2015 - Present
Return Path November 2012 - April 2015
Chipotle Mexican Grill June 2012 - November 2012
StarTek September 2011 - June 2012
Black Hills Energy April 2007 - August 2011
RWD Technologies February 2006 - March 2007
University of Nebraska Central Administration 2003 - 2006
Skills
Instructional Design, E-Learning, Training & Development, Instructor-led Training, Technical Writing, Learning Management..., Adobe Creative Suite, Lectora, Articulate Suite, Employee Training, ADDIE, Project Management, Needs Analysis, Camtasia, Software Documentation, Blended Learning
Education
UNIVERSITY OF NEBRASKA
Bachelors of Science
Southeast Community College
Associate Applied Science Degree, Microcomputer Technology
Chris McKinnis Chris McKinnis's StarTek Experience 2002 - 2004
Job IT Administrator at United Engines
Industry Information Technology and Services
Experience
United Engines May 2014 - Present
Mind Bomb Media August 2010 - Present
Addison Group September 2013 - March 2014
Dell December 2011 - September 2013
Mind Bomb IT July 2009 - January 2012
Oklahoma City Winnelson April 2008 - July 2010
Cox Communications January 2007 - March 2008
StarTek 2002 - 2004
Skills
IT Management, Active Directory, Microsoft Exchange, Remote User Support, Windows 7, Server Administration, Microsoft Office, Computer Repair, Web Design, CSS, JavaScript, Web Development, Drupal, WordPress, PHP, Computer Hardware, Joomla, iPad, HTML, Photoshop, Web Content, Computer Animation, Flash, IP Cameras, iPhone Support, XML, MySQL, Dreamweaver, Computer Graphics, Digital Media, Digital Photography, Audio Engineering, Electrical Industry, Windows Remote Desktop, Electricity, Windows XP Pro, HTML emails, Web Applications, Mobile Devices, Firewalls, Antivirus, Audio Editing, Music Education, Audio Restoration, Data Wiring, LAN Switching, Audio Processing
Education
Rose State College 2006 — 2012
Multimedia Communications
United Engines May 2014 - Present
Mind Bomb Media August 2010 - Present
Addison Group September 2013 - March 2014
Dell December 2011 - September 2013
Mind Bomb IT July 2009 - January 2012
Oklahoma City Winnelson April 2008 - July 2010
Cox Communications January 2007 - March 2008
StarTek 2002 - 2004
Skills
IT Management, Active Directory, Microsoft Exchange, Remote User Support, Windows 7, Server Administration, Microsoft Office, Computer Repair, Web Design, CSS, JavaScript, Web Development, Drupal, WordPress, PHP, Computer Hardware, Joomla, iPad, HTML, Photoshop, Web Content, Computer Animation, Flash, IP Cameras, iPhone Support, XML, MySQL, Dreamweaver, Computer Graphics, Digital Media, Digital Photography, Audio Engineering, Electrical Industry, Windows Remote Desktop, Electricity, Windows XP Pro, HTML emails, Web Applications, Mobile Devices, Firewalls, Antivirus, Audio Editing, Music Education, Audio Restoration, Data Wiring, LAN Switching, Audio Processing
Education
Rose State College 2006 — 2012
Multimedia Communications
Ashley Godsy's StarTek Experience May 2011 - April 2012
Job Senior Accountant
Industry Accounting
Experience
Douglas Quikut June 2014 - Present
Jonesboro Prosthetic & Orthotic Lab August 2013 - June 2014
Douglas Quikut June 2012 - August 2013
StarTek May 2011 - April 2012
Skills
QuickBooks, Tax Preparation, Account Reconciliation, General Ledger, Journal Entries, Financial Statements, GAAP, Accruals, Fixed Assets, Microsoft Office, Bank Reconciliation, Quicken, Tax, Tax Returns, Cash Receipts, Spreadsheets, Sales Tax, Preparation, Invoicing, Accounts Payable, Payroll, Accounts Receivable, Accounting, Petty Cash
Education
Central Methodist University 2010 — 2012
Bachelor of Science (B.S.), Accounting
Arkansas State University
Master of Accountancy (MAcc), Accounting
Three Rivers Community College
Associate's degree, Accounting Technology
Three Rivers Community College
Associate's degree, Business Administration
Douglas Quikut June 2014 - Present
Jonesboro Prosthetic & Orthotic Lab August 2013 - June 2014
Douglas Quikut June 2012 - August 2013
StarTek May 2011 - April 2012
Skills
QuickBooks, Tax Preparation, Account Reconciliation, General Ledger, Journal Entries, Financial Statements, GAAP, Accruals, Fixed Assets, Microsoft Office, Bank Reconciliation, Quicken, Tax, Tax Returns, Cash Receipts, Spreadsheets, Sales Tax, Preparation, Invoicing, Accounts Payable, Payroll, Accounts Receivable, Accounting, Petty Cash
Education
Central Methodist University 2010 — 2012
Bachelor of Science (B.S.), Accounting
Arkansas State University
Master of Accountancy (MAcc), Accounting
Three Rivers Community College
Associate's degree, Accounting Technology
Three Rivers Community College
Associate's degree, Business Administration
Abraham Brumleve Abraham Brumleve's StarTek Experience December 2014 - May 2015
Job German Translator
Industry Translation and Localization
Experience
STARTEK December 2014 - May 2015
Self-employed January 2013 - January 2015
APL Engineered Materials August 2004 - December 2011
Skills
German, Linguistics, Translation, Tutoring, Interpreting, Foreign Languages, Music, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Electronics, Science, PowerPoint, Bass Guitar, Guitar, Technical Translation, Language Teaching, Website Localization
Education
University of Illinois at Urbana-Champaign 2006 — 2013
Bachelor's degree, Germanic Languages, Literatures, and Linguistics, GPA: 2.67
Parkland College 2004 — 2006
(transfered to University of Illinois), German and Science, GPA: 2.72
King George School 2002 — 2004
High School Diploma, Medieval History, GPA: 3.26
STARTEK December 2014 - May 2015
Self-employed January 2013 - January 2015
APL Engineered Materials August 2004 - December 2011
Skills
German, Linguistics, Translation, Tutoring, Interpreting, Foreign Languages, Music, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Electronics, Science, PowerPoint, Bass Guitar, Guitar, Technical Translation, Language Teaching, Website Localization
Education
University of Illinois at Urbana-Champaign 2006 — 2013
Bachelor's degree, Germanic Languages, Literatures, and Linguistics, GPA: 2.67
Parkland College 2004 — 2006
(transfered to University of Illinois), German and Science, GPA: 2.72
King George School 2002 — 2004
High School Diploma, Medieval History, GPA: 3.26
David Dent's StarTek Experience 2004 - 2005
Job Vice President at The MWM Group
Industry Investment Management
Experience
The MWM Group February 2014 - July 2014
Certis Capital Management 2008 - October 2013
Somera Capital Management August 2008 - November 2008
Archstone-Smith January 2006 - January 2008
StarTek 2004 - 2005
Quiznos 2002 - 2003
Bear Stearns 1999 - 2001
SunTrust Robinson Humphrey 1996 - 1998
Skills
Risk Management, Investments, Portfolio Management, Financial Modeling, Financial Analysis, Valuation, Due Diligence, Asset Managment, Private Equity, Corporate Finance, Mergers, Hedge Funds, Alternative Investments, Accounting, Real Estate, Financial Reporting, Strategic Financial..., Capital Markets, Investment Banking, Forecasting, Asset Management, Acquisitions
Education
The University of Chicago - Booth School of Business 1998 — 2000
Master of Business Administration, Finance, Accounting, and Entrepreneurship
Texas A&M University 1992 — 1996
Bachelor of Business Administration, Finance
The MWM Group February 2014 - July 2014
Certis Capital Management 2008 - October 2013
Somera Capital Management August 2008 - November 2008
Archstone-Smith January 2006 - January 2008
StarTek 2004 - 2005
Quiznos 2002 - 2003
Bear Stearns 1999 - 2001
SunTrust Robinson Humphrey 1996 - 1998
Skills
Risk Management, Investments, Portfolio Management, Financial Modeling, Financial Analysis, Valuation, Due Diligence, Asset Managment, Private Equity, Corporate Finance, Mergers, Hedge Funds, Alternative Investments, Accounting, Real Estate, Financial Reporting, Strategic Financial..., Capital Markets, Investment Banking, Forecasting, Asset Management, Acquisitions
Education
The University of Chicago - Booth School of Business 1998 — 2000
Master of Business Administration, Finance, Accounting, and Entrepreneurship
Texas A&M University 1992 — 1996
Bachelor of Business Administration, Finance
Camille Snow Camille Snow's StarTek Experience April 2008 - Present
Job CEO at The Social Kingdom
Industry Publishing
Experience
The Social Kingdom September 2012 - Present
Crown of Life Publishing March 2009 - Present
StarTek April 2008 - Present
Proverbs and Wisdom January 2011 - February 2012
Startek, Inc April 2008 - February 2012
Lord & Taylor September 2001 - August 2004
Skills
Social Media, Social Networking, Customer Experience, Leadership, Customer Service, Team Building, Leadership Development, Project Management, Marketing Strategy, Public Speaking, Training, Customer Satisfaction, Negotiation, Human Resources, Management, Strategic Planning, PowerPoint, Event Planning, Time Management, Teamwork, Performance Management, Sales Management, Budgets, Inventory Management, Operations Management, Call Centers, Interviews, Coaching, Organizational..., Merchandising, Program Management, Social Media Marketing, Public Relations, Analysis, Team Leadership, Microsoft Word, Employee Relations, Employee Training, Outlook, Vendor Management, CRM, Recruiting, Process Scheduler, Talent Management, Sales, Retail, Marketing, Account Management
Education
The Ohio State University 1990 — 1992
English
The Ohio State University 1990 — 1992
English Studies
The Social Kingdom September 2012 - Present
Crown of Life Publishing March 2009 - Present
StarTek April 2008 - Present
Proverbs and Wisdom January 2011 - February 2012
Startek, Inc April 2008 - February 2012
Lord & Taylor September 2001 - August 2004
Skills
Social Media, Social Networking, Customer Experience, Leadership, Customer Service, Team Building, Leadership Development, Project Management, Marketing Strategy, Public Speaking, Training, Customer Satisfaction, Negotiation, Human Resources, Management, Strategic Planning, PowerPoint, Event Planning, Time Management, Teamwork, Performance Management, Sales Management, Budgets, Inventory Management, Operations Management, Call Centers, Interviews, Coaching, Organizational..., Merchandising, Program Management, Social Media Marketing, Public Relations, Analysis, Team Leadership, Microsoft Word, Employee Relations, Employee Training, Outlook, Vendor Management, CRM, Recruiting, Process Scheduler, Talent Management, Sales, Retail, Marketing, Account Management
Education
The Ohio State University 1990 — 1992
English
The Ohio State University 1990 — 1992
English Studies
Bill Berg Bill Berg's StarTek Experience 2002 - 2005
Job Senior Vice President Operations at NetApp
Industry Consumer Electronics
Experience
NetApp 2015 - Present
PwC Consulting 2013 - 2015
SanDisk 2010 - 2012
SanDisk 2007 - 2010
Sun Microsystems 2005 - 2007
StarTek 2002 - 2005
U S WEST (now CenturyLink) 1998 - 2001
Digital Equipment Corporation 1995 - 1998
Apple Computer 1986 - 1995
Skills
Cross-functional Team..., Program Management, Process Improvement, Vendor Management, Supply Chain Management, Outsourcing, Customer Experience, Supply Chain, Change Management, Mergers & Acquisitions, Leadership, Executive Management, Start-ups, Strategy, Product Management, Business Process, ERP, Operations Management, Business Process..., Forecasting, CRM, Competitive Analysis, Business Development, Strategic Partnerships, Product Development, Go-to-market Strategy, P&L Management, Six Sigma, Consumer Insight, Supply Chain..., Strategic Planning, Strategic Leadership
Education
Penn State University 1982 — 1986
BS, Quantitative Business Analysis/Mgmt Science
NetApp 2015 - Present
PwC Consulting 2013 - 2015
SanDisk 2010 - 2012
SanDisk 2007 - 2010
Sun Microsystems 2005 - 2007
StarTek 2002 - 2005
U S WEST (now CenturyLink) 1998 - 2001
Digital Equipment Corporation 1995 - 1998
Apple Computer 1986 - 1995
Skills
Cross-functional Team..., Program Management, Process Improvement, Vendor Management, Supply Chain Management, Outsourcing, Customer Experience, Supply Chain, Change Management, Mergers & Acquisitions, Leadership, Executive Management, Start-ups, Strategy, Product Management, Business Process, ERP, Operations Management, Business Process..., Forecasting, CRM, Competitive Analysis, Business Development, Strategic Partnerships, Product Development, Go-to-market Strategy, P&L Management, Six Sigma, Consumer Insight, Supply Chain..., Strategic Planning, Strategic Leadership
Education
Penn State University 1982 — 1986
BS, Quantitative Business Analysis/Mgmt Science
Holly Pringle Holly Pringle's StarTek Experience February 2008 - April 2008
Job Blogger at Virtuous In The City
Industry Internet
Experience
Virtuous In The City June 2015 - Present
StarTek February 2008 - April 2008
El Chico Mexican Cafe April 2006 - August 2006
Skills
Coaching, Skin Care, Marketing Strategy, Consumer Products, Leadership Development, Singing, Computers, Change Management
Education
Cimarron Public School 1992 — 2006
Northern Oklahoma College
Business Administration and Management, General
Virtuous In The City June 2015 - Present
StarTek February 2008 - April 2008
El Chico Mexican Cafe April 2006 - August 2006
Skills
Coaching, Skin Care, Marketing Strategy, Consumer Products, Leadership Development, Singing, Computers, Change Management
Education
Cimarron Public School 1992 — 2006
Northern Oklahoma College
Business Administration and Management, General
Christine Vera's StarTek Experience 2002 - 2004
Job Vice President, Global Operations at TeleTech
Industry Executive Office
Experience
TeleTech July 2014 - Present
TeleTech July 2011 - July 2014
TCIM Services March 2010 - June 2011
TCIM Services 2008 - 2010
TCIM Services February 2006 - February 2008
ACS 2004 - 2006
T-Mobile 2002 - 2004
StarTek 2002 - 2004
TeleTech 1999 - 2003
TeleTech 1999 - 2001
Skills
Client Services, Sales Operations, Account Management, Client Acquisition, Complex Sales, International Business, Outsourcing, Outsourcing Management, Nearshore, Leadership, Process Improvement, Strategic Planning, Customer Experience, Operations Management, Cross-functional Team..., Program Management, Financial Services, Strategy, P&L Management, CRM, Call Centers, Customer Acquisition, BPO, Management, Contact Centers, Workforce Management, Vendor Management, Business Intelligence, Contract Negotiation, Business Development
Education
Radford University - College of Business and Economics 1987 — 1992
TeleTech July 2014 - Present
TeleTech July 2011 - July 2014
TCIM Services March 2010 - June 2011
TCIM Services 2008 - 2010
TCIM Services February 2006 - February 2008
ACS 2004 - 2006
T-Mobile 2002 - 2004
StarTek 2002 - 2004
TeleTech 1999 - 2003
TeleTech 1999 - 2001
Skills
Client Services, Sales Operations, Account Management, Client Acquisition, Complex Sales, International Business, Outsourcing, Outsourcing Management, Nearshore, Leadership, Process Improvement, Strategic Planning, Customer Experience, Operations Management, Cross-functional Team..., Program Management, Financial Services, Strategy, P&L Management, CRM, Call Centers, Customer Acquisition, BPO, Management, Contact Centers, Workforce Management, Vendor Management, Business Intelligence, Contract Negotiation, Business Development
Education
Radford University - College of Business and Economics 1987 — 1992
Cameron Badger Cameron Badger's StarTek Experience October 2009 - April 2010
Job Honey Badger Alternatives Tailoring and Massage Therapy
Industry Health, Wellness and Fitness
Experience
Honey Badger Alternatives January 2014 - January 2015
Ouray County Emergency Medical Services May 2014 - November 2014
Heart & Sleeve Boutique April 2014 - November 2014
ACME Healing Center June 2013 - December 2013
Trail Town Distillery February 2013 - June 2013
West Corporation Revenue Generation October 2010 - June 2011
StarTek October 2009 - April 2010
Skills
Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Outlook, Data Entry, Windows, Troubleshooting, Research, Teamwork, Team Building, HIPAA, Telephone Skills, Customer Satisfaction, Call Centers, Spreadsheets, Chair Massage, Windows 7, Sales, Cpr Certified, Swedish, Cash Management, Time Management, CPR Certified
Education
Omaha School of Massage and Healthcare of Herzing University 2011 — 2012
Diploma of Massage Therapy, Massage Therapy/Therapeutic Massage
Metropolitan Community College 2007 — 2012
Photography, Acting, Aquaponics
Honey Badger Alternatives January 2014 - January 2015
Ouray County Emergency Medical Services May 2014 - November 2014
Heart & Sleeve Boutique April 2014 - November 2014
ACME Healing Center June 2013 - December 2013
Trail Town Distillery February 2013 - June 2013
West Corporation Revenue Generation October 2010 - June 2011
StarTek October 2009 - April 2010
Skills
Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Outlook, Data Entry, Windows, Troubleshooting, Research, Teamwork, Team Building, HIPAA, Telephone Skills, Customer Satisfaction, Call Centers, Spreadsheets, Chair Massage, Windows 7, Sales, Cpr Certified, Swedish, Cash Management, Time Management, CPR Certified
Education
Omaha School of Massage and Healthcare of Herzing University 2011 — 2012
Diploma of Massage Therapy, Massage Therapy/Therapeutic Massage
Metropolitan Community College 2007 — 2012
Photography, Acting, Aquaponics
Brandi Sharp Brandi Sharp's StarTek Experience January 2002 - July 2007
Job Director Global Operations at Sykes Enterprises, Inc.
Industry Telecommunications
Experience
Sykes Enterprises, Inc. July 2007 - Present
StarTek January 2002 - July 2007
Skills
BPO, Business Process..., CRM, Call Center, Call Centers, Coaching, Contact Centers, Customer Experience, Customer Satisfaction, Customer Service, Leadership, Operations Management, Recruiting, Service Delivery, Strategic Planning, Team Management, Telecommunications, Vendor Management, Workforce Management, Outsourcing, Performance Management, Process Improvement, Call Center Development, Team Leadership, Customer Retention, Client Services
Education
Oklahoma State University
Sykes Enterprises, Inc. July 2007 - Present
StarTek January 2002 - July 2007
Skills
BPO, Business Process..., CRM, Call Center, Call Centers, Coaching, Contact Centers, Customer Experience, Customer Satisfaction, Customer Service, Leadership, Operations Management, Recruiting, Service Delivery, Strategic Planning, Team Management, Telecommunications, Vendor Management, Workforce Management, Outsourcing, Performance Management, Process Improvement, Call Center Development, Team Leadership, Customer Retention, Client Services
Education
Oklahoma State University
diana lepton diana lepton's StarTek Experience October 2002 - February 2012
Job owner of J &M Tax Service
Industry Telecommunications
Experience
Arise/Customer Communication Corp. March 2012 - Present
J &M Tax Service November 2009 - Present
StarTek October 2002 - February 2012
Education
Northern Oklahoma College 2006 — 2007
Enid High School 1997 — 1998
Arise/Customer Communication Corp. March 2012 - Present
J &M Tax Service November 2009 - Present
StarTek October 2002 - February 2012
Education
Northern Oklahoma College 2006 — 2007
Enid High School 1997 — 1998
Alma Kososky Alma Kososky's StarTek Experience March 2008 - September 2012
Job Photographer at KS photography
Industry Photography
Experience
Ohio Health Medcentral Hospitals 2014 - Present
Picture Day 2013 - 2013
StarTek March 2008 - September 2012
StarTek March 2008 - September 2012
Skills
Photography, Training, Portrait Photography, Software Documentation, Research, Digital Photography, Photoshop, Image Editing, Accounting, Adobe Creative Suite, Dreamweaver, Microsoft Office, Auditing
Education
The Art Institute of Pittsburgh-Online Division 2012 — 2014
"AA", Photography
Madison Comprehensive High School
Ohio Health Medcentral Hospitals 2014 - Present
Picture Day 2013 - 2013
StarTek March 2008 - September 2012
StarTek March 2008 - September 2012
Skills
Photography, Training, Portrait Photography, Software Documentation, Research, Digital Photography, Photoshop, Image Editing, Accounting, Adobe Creative Suite, Dreamweaver, Microsoft Office, Auditing
Education
The Art Institute of Pittsburgh-Online Division 2012 — 2014
"AA", Photography
Madison Comprehensive High School
Dax Smiddy Dax Smiddy's StarTek Experience April 2003 - June 2015
Job
Industry Information Technology and Services
Experience
StarTek April 2003 - June 2015
Skills
Troubleshooting, System Administration, Operating Systems, System Deployment, VMware, Windows Server, Computer Hardware, Technical Support, Call Centers, Vendor Management, Service Delivery, Process Improvement, Telecommunications, BPO, Contact Centers, Active Directory, Customer Service, Avaya, Avaya Technologies, ITIL
Education
Southern New Hampshire University 2014 — 2017
Information Technology
StarTek April 2003 - June 2015
Skills
Troubleshooting, System Administration, Operating Systems, System Deployment, VMware, Windows Server, Computer Hardware, Technical Support, Call Centers, Vendor Management, Service Delivery, Process Improvement, Telecommunications, BPO, Contact Centers, Active Directory, Customer Service, Avaya, Avaya Technologies, ITIL
Education
Southern New Hampshire University 2014 — 2017
Information Technology
Lea Ann Bradford's StarTek Experience 1994 - 1994
Job Web Designer / Front End Developer
Industry Graphic Design
Experience
Nielsen Claritas 2000 - 2002
CenturyLink 1999 - 2000
DataWave Technologies Corporation 1998 - 1999
Quark Software Inc. 1997 - 1998
Epigraphx 1996 - 1997
Sykes 1994 - 1995
STARTEK 1994 - 1994
Skills
HTML5, CSS, WordPress, Responsive Web Design, Foundation Framework, Bootstrap, Photoshop, Illustrator, InDesign, jQuery, JavaScript, Microsoft Office, Technical Support
Education
UCSD Extension Digital Arts Center 2014 — 2015
Professional Certificate in Graphics and Web Design, Graphic Design
Notre Dame de Namur University 1990 — 1993
Bachelor's Degree, Liberal Arts and Sciences/Liberal Studies, Biology Emphasis, Summa Cum Laude
Nielsen Claritas 2000 - 2002
CenturyLink 1999 - 2000
DataWave Technologies Corporation 1998 - 1999
Quark Software Inc. 1997 - 1998
Epigraphx 1996 - 1997
Sykes 1994 - 1995
STARTEK 1994 - 1994
Skills
HTML5, CSS, WordPress, Responsive Web Design, Foundation Framework, Bootstrap, Photoshop, Illustrator, InDesign, jQuery, JavaScript, Microsoft Office, Technical Support
Education
UCSD Extension Digital Arts Center 2014 — 2015
Professional Certificate in Graphics and Web Design, Graphic Design
Notre Dame de Namur University 1990 — 1993
Bachelor's Degree, Liberal Arts and Sciences/Liberal Studies, Biology Emphasis, Summa Cum Laude
Steven Bussell Steven Bussell's StarTek Experience October 2012 - June 2015
Job Network Engineer
Industry Telecommunications
Experience
Spoken Communications June 2015 - Present
StarTek October 2012 - June 2015
StarTek November 2008 - October 2012
Encore Polymers, inc. February 2007 - May 2010
S & S Coach Co. April 2004 - July 2009
Skills
Active Directory, VPN, DHCP, Windows Server, Troubleshooting, CCNA, Windows XP, Security+, Enterprise Switching, Cisco Security, BGP, EIGRP, CCDA, Windows Server 2003, Windows 7, Linux, Software Licensing, HTML, OSPF, VSS, Wireless Networking, Ubuntu, Cisco Routers, Cisco Firewall Security, A+ Certified, Windows XP Professional, Network+, Microsoft Office, Network Design, CCNP Certified, CCNA-Security, Cisco ASA, Technical Support, Customer Service, Process Improvement, Networking, Telecommunications, Management
Education
The Ohio State University 2003 — 2008
BA, Sociology
Lexington High School 1993 — 1997
Spoken Communications June 2015 - Present
StarTek October 2012 - June 2015
StarTek November 2008 - October 2012
Encore Polymers, inc. February 2007 - May 2010
S & S Coach Co. April 2004 - July 2009
Skills
Active Directory, VPN, DHCP, Windows Server, Troubleshooting, CCNA, Windows XP, Security+, Enterprise Switching, Cisco Security, BGP, EIGRP, CCDA, Windows Server 2003, Windows 7, Linux, Software Licensing, HTML, OSPF, VSS, Wireless Networking, Ubuntu, Cisco Routers, Cisco Firewall Security, A+ Certified, Windows XP Professional, Network+, Microsoft Office, Network Design, CCNP Certified, CCNA-Security, Cisco ASA, Technical Support, Customer Service, Process Improvement, Networking, Telecommunications, Management
Education
The Ohio State University 2003 — 2008
BA, Sociology
Lexington High School 1993 — 1997
Tony DeBerry Tony DeBerry's StarTek Experience April 2010 - September 2012
Job at
Industry Retail
Experience
Dollar General February 2015 - Present
Apollo Retail Specialists September 2014 - Present
Dollar General June 2014 - Present
Target October 2012 - January 2013
STARTEK April 2010 - September 2012
Skills
Communication, Customer Service, Retail Sales, People Skills, Management, Cashiering, Mobile Devices, Call Centers, Merchandising, Technical Support
Education
Richland Community College 2013 — 2016
Associate's degree, Business/Corporate Communications
Eisenhower High School
high, high school Diploma
Dollar General February 2015 - Present
Apollo Retail Specialists September 2014 - Present
Dollar General June 2014 - Present
Target October 2012 - January 2013
STARTEK April 2010 - September 2012
Skills
Communication, Customer Service, Retail Sales, People Skills, Management, Cashiering, Mobile Devices, Call Centers, Merchandising, Technical Support
Education
Richland Community College 2013 — 2016
Associate's degree, Business/Corporate Communications
Eisenhower High School
high, high school Diploma
Cara Fella Cara Fella's StarTek Experience April 2005 - August 2007
Job Spotlight operator for Cirque Imagine
Industry Performing Arts
Experience
Family Entertainment Group November 2014 - Present
Cirque Imagine May 2014 - August 2014
Landmark Keystone Art Cinema August 2013 - May 2014
Dave & Buster's January 2013 - October 2013
GameStop September 2008 - January 2013
Darden Restaurants August 2007 - January 2009
Richland Community College August 2007 - May 2008
StarTek April 2005 - August 2007
Soy Capital Bank and Trust February 2004 - April 2005
McDonald's Corporation January 2000 - April 2004
Skills
Customer Service, Microsoft Office, PowerPoint, Phone Etiquette, Microsoft Word, Creative Writing, Data Entry, Phone Skills, Editing, Social Media, Microsoft Excel, Time Management, Facebook, Research, Clerical Skills, scene design, Props, watching movies, Sewing, Video Games, Telephone Skills, Theatre, Stage Management, Set Design, Costumes, Teamwork, Management, Stage Lighting, Performing Arts, Training, Theatrical Production, Entertainment
Education
Northern Illinois University 2009 — 2012
Bachelor of Arts (B.A.), Theatre/Theater
Richland Community College 2007 — 2008
Associate of Arts (A.A.), History
Family Entertainment Group November 2014 - Present
Cirque Imagine May 2014 - August 2014
Landmark Keystone Art Cinema August 2013 - May 2014
Dave & Buster's January 2013 - October 2013
GameStop September 2008 - January 2013
Darden Restaurants August 2007 - January 2009
Richland Community College August 2007 - May 2008
StarTek April 2005 - August 2007
Soy Capital Bank and Trust February 2004 - April 2005
McDonald's Corporation January 2000 - April 2004
Skills
Customer Service, Microsoft Office, PowerPoint, Phone Etiquette, Microsoft Word, Creative Writing, Data Entry, Phone Skills, Editing, Social Media, Microsoft Excel, Time Management, Facebook, Research, Clerical Skills, scene design, Props, watching movies, Sewing, Video Games, Telephone Skills, Theatre, Stage Management, Set Design, Costumes, Teamwork, Management, Stage Lighting, Performing Arts, Training, Theatrical Production, Entertainment
Education
Northern Illinois University 2009 — 2012
Bachelor of Arts (B.A.), Theatre/Theater
Richland Community College 2007 — 2008
Associate of Arts (A.A.), History
Patricia Hain Patricia Hain's StarTek Experience August 2013 - Present
Job SVP of Information Services at StarTek
Industry Information Technology and Services
Experience
STARTEK August 2013 - Present
STARTEK April 2012 - July 2013
Sitel December 1995 - May 2012
Enterprise Data Warehousing December 2002 - August 2004
Sitel July 2001 - December 2002
Sitel May 2000 - July 2001
Sitel January 1999 - May 2000
Sitel June 1998 - January 2000
Sitel August 1996 - June 1998
Sitel January 1995 - August 1996
Skills
Business Intelligence, Integration, Business Analysis, Data Warehousing, CRM, Databases, Outsourcing, Oracle, Project Management, Management, ETL, Analysis, Database Design, Testing, Business Objects, Operations Management, Performance Management, Call Centers, Team Building, Human Resources, Architecture, BPO, Active Directory, Business Process..., Business Process..., IT Leadership, IT Management, IT Strategy, IT Service Management, Performance Tuning, Technical Support, Vendor Management, Call Center
Education
State University of New York at Buffalo 1994 — 1995
Master of Business Administration, Management Information Systems
State University of New York at Buffalo 1990 — 1994
BS, Business Administration, Finance & Management Information Systems
STARTEK August 2013 - Present
STARTEK April 2012 - July 2013
Sitel December 1995 - May 2012
Enterprise Data Warehousing December 2002 - August 2004
Sitel July 2001 - December 2002
Sitel May 2000 - July 2001
Sitel January 1999 - May 2000
Sitel June 1998 - January 2000
Sitel August 1996 - June 1998
Sitel January 1995 - August 1996
Skills
Business Intelligence, Integration, Business Analysis, Data Warehousing, CRM, Databases, Outsourcing, Oracle, Project Management, Management, ETL, Analysis, Database Design, Testing, Business Objects, Operations Management, Performance Management, Call Centers, Team Building, Human Resources, Architecture, BPO, Active Directory, Business Process..., Business Process..., IT Leadership, IT Management, IT Strategy, IT Service Management, Performance Tuning, Technical Support, Vendor Management, Call Center
Education
State University of New York at Buffalo 1994 — 1995
Master of Business Administration, Management Information Systems
State University of New York at Buffalo 1990 — 1994
BS, Business Administration, Finance & Management Information Systems
Katherine Rosser's StarTek Experience May 2006 - November 2006
Job Manager, Sales Operations
Industry Telecommunications
Experience
Comcast Business March 2015 - Present
Comcast Business September 2012 - February 2015
Comcast Business February 2012 - September 2012
Merrill Lynch September 2011 - January 2012
Gap Inc. March 2011 - September 2011
QWEST COMMUNICATIONS CORP January 2008 - September 2010
QWEST COMMUNICATIONS CORP December 2006 - June 2008
STARTEK May 2006 - November 2006
Skills
Time Management, Customer Relations, Problem Solving, Planning, Documentation, Customer Service, Project Planning, Software Documentation, Management, CRM, Leadership, Salesforce.com, Customer Satisfaction, Managed Services, Forecasting, Sales, Coaching, Customer Retention, Business Intelligence, Training, Sales Operations, Telecommunications
Education
Randolph College 2002 — 2005
Bachelors, History
Comcast Business March 2015 - Present
Comcast Business September 2012 - February 2015
Comcast Business February 2012 - September 2012
Merrill Lynch September 2011 - January 2012
Gap Inc. March 2011 - September 2011
QWEST COMMUNICATIONS CORP January 2008 - September 2010
QWEST COMMUNICATIONS CORP December 2006 - June 2008
STARTEK May 2006 - November 2006
Skills
Time Management, Customer Relations, Problem Solving, Planning, Documentation, Customer Service, Project Planning, Software Documentation, Management, CRM, Leadership, Salesforce.com, Customer Satisfaction, Managed Services, Forecasting, Sales, Coaching, Customer Retention, Business Intelligence, Training, Sales Operations, Telecommunications
Education
Randolph College 2002 — 2005
Bachelors, History
Alyssa Calver Alyssa Calver's StarTek Experience 2009 - 2010
Job Human Resources Graduate
Industry Human Resources
Experience
Arbonne International Canada October 2014 - Present
Fortinos August 2014 - May 2015
Subway January 2011 - July 2014
Brown's Fine Food Company January 2014 - April 2014
Avon Canada April 2012 - April 2014
StarTek 2009 - 2010
Foodland/IGA 2006 - 2009
SimplexGrinnell 2007 - 2008
Skills
Call Center, Employee Relations, Social Media, Team Leadership, Critical Thinking, Customer Service, Public Speaking, Microsoft Office, Microsoft Word, Microsoft Excel, Social Networking, Recruiting, Marketing, Sales, Coaching
Education
St. Lawrence College 2011 — 2014
Business Administration, Human Resources
Ernestown Secondary School 2004 — 2008
Arbonne International Canada October 2014 - Present
Fortinos August 2014 - May 2015
Subway January 2011 - July 2014
Brown's Fine Food Company January 2014 - April 2014
Avon Canada April 2012 - April 2014
StarTek 2009 - 2010
Foodland/IGA 2006 - 2009
SimplexGrinnell 2007 - 2008
Skills
Call Center, Employee Relations, Social Media, Team Leadership, Critical Thinking, Customer Service, Public Speaking, Microsoft Office, Microsoft Word, Microsoft Excel, Social Networking, Recruiting, Marketing, Sales, Coaching
Education
St. Lawrence College 2011 — 2014
Business Administration, Human Resources
Ernestown Secondary School 2004 — 2008
Dave Aguilar Dave Aguilar's StarTek Experience January 2015 - July 2015
Job Dynamic Cyclesport Sales Manager
Industry Sporting Goods
Experience
Pee Dee Bicycle Company June 2015 - Present
STARTEK January 2015 - July 2015
Jay's Cycle Center January 2012 - June 2014
PwC April 2006 - February 2014
PwC January 2004 - March 2006
PwC August 1999 - January 2004
City of Elizabeth August 1992 - August 1999
AVCO Financial Services 1991 - 1992
First Investors 1989 - 1990
Skills
Vendor Relations, Staff Training, Coaching, Leadership, Process Improvement, Change Management, IT Strategy, Software Documentation, Public Speaking, Vendors, Vendor Management, Business Process..., Accounting, Management, Mergers & Acquisitions, Customer Service, Training, SDLC, Business Analysis, Information Technology, Management Consulting
Education
Union County College 2009 — 2012
Associate in Arts, Business
The Chubb Institute 1997 — 1999
Certification, Data Center Support
Pee Dee Bicycle Company June 2015 - Present
STARTEK January 2015 - July 2015
Jay's Cycle Center January 2012 - June 2014
PwC April 2006 - February 2014
PwC January 2004 - March 2006
PwC August 1999 - January 2004
City of Elizabeth August 1992 - August 1999
AVCO Financial Services 1991 - 1992
First Investors 1989 - 1990
Skills
Vendor Relations, Staff Training, Coaching, Leadership, Process Improvement, Change Management, IT Strategy, Software Documentation, Public Speaking, Vendors, Vendor Management, Business Process..., Accounting, Management, Mergers & Acquisitions, Customer Service, Training, SDLC, Business Analysis, Information Technology, Management Consulting
Education
Union County College 2009 — 2012
Associate in Arts, Business
The Chubb Institute 1997 — 1999
Certification, Data Center Support
Corey Barbour's StarTek Experience October 2012 - Present
Job Operations Manager at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek October 2012 - Present
Convergys October 2010 - October 2012
Skills
BPO, Workforce Management, Call Centers, Outsourcing, Operations Management, Contact Centers, Service Delivery, Customer Experience, Customer Satisfaction, Vendor Management, Process Improvement, Performance Management, Transition Management, Offshoring, Management, Customer Service, Team Management, Six Sigma, Call Center Development, Sla, Customer Retention, Team Leadership, Coaching, Team Building, Training, Leadership, SLA
Education
Thomas More College
StarTek October 2012 - Present
Convergys October 2010 - October 2012
Skills
BPO, Workforce Management, Call Centers, Outsourcing, Operations Management, Contact Centers, Service Delivery, Customer Experience, Customer Satisfaction, Vendor Management, Process Improvement, Performance Management, Transition Management, Offshoring, Management, Customer Service, Team Management, Six Sigma, Call Center Development, Sla, Customer Retention, Team Leadership, Coaching, Team Building, Training, Leadership, SLA
Education
Thomas More College
Carl McPherson Jr.'s StarTek Experience June 2006 - April 2009
Job OSS 1 at Tulsa Votech
Industry Financial Services
Experience
Tulsa Vo-tech August 2012 - Present
LinkAmerica Corporation September 2011 - August 2012
Opportunities Inc August 2009 - May 2010
StarTek June 2006 - April 2009
Chatty Kathy’s Daycare August 1993 - July 2006
Royal Financial December 2005 - April 2006
O.J.J.S.I. June 2005 - December 2005
AIG September 2000 - June 2005
World Acceptance Corp July 1993 - July 2000
Skills
Microsoft Office, Strategic Financial..., Corporate Finance, Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Public Speaking, Financial Analysis, Access, Team Leadership, Research, Leadership, Windows, Teamwork, Accounting, Time Management, Troubleshooting, Public Relations, Coaching, Process Improvement, Sales, Marketing, Team Building, Inventory Management, Training, Budgets
Education
Northern Oklahoma College 2010 — 2013
Associate of Science, Business Administration
Owasso High School 1981 — 1983
Diploma, Regular/General High School/Secondary Diploma Program
Tulsa Technology Center 1981 — 1983
Certificate, Collision Repair
Tulsa Vo-tech August 2012 - Present
LinkAmerica Corporation September 2011 - August 2012
Opportunities Inc August 2009 - May 2010
StarTek June 2006 - April 2009
Chatty Kathy’s Daycare August 1993 - July 2006
Royal Financial December 2005 - April 2006
O.J.J.S.I. June 2005 - December 2005
AIG September 2000 - June 2005
World Acceptance Corp July 1993 - July 2000
Skills
Microsoft Office, Strategic Financial..., Corporate Finance, Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Public Speaking, Financial Analysis, Access, Team Leadership, Research, Leadership, Windows, Teamwork, Accounting, Time Management, Troubleshooting, Public Relations, Coaching, Process Improvement, Sales, Marketing, Team Building, Inventory Management, Training, Budgets
Education
Northern Oklahoma College 2010 — 2013
Associate of Science, Business Administration
Owasso High School 1981 — 1983
Diploma, Regular/General High School/Secondary Diploma Program
Tulsa Technology Center 1981 — 1983
Certificate, Collision Repair
Timothy A. Lagerstrom's StarTek Experience December 2001 - August 2002
Job Director Organizational Development | Vendor Management at MHWirth
Industry Oil & Energy
Experience
MHWirth January 2015 - Present
MHWirth February 2014 - January 2015
Aker Solutions 2012 - February 2014
BAE Systems Information Technology January 2011 - May 2012
BAE Systems Information Technology November 2009 - May 2012
BAE Systems IT (Formerly United Defense LP) May 2004 - October 2009
CompuCare March 2003 - May 2004
StarTek December 2001 - August 2002
United States Marine Corps October 1997 - October 2001
Skills
Leadership, Information Technology..., Information Security..., Process Design, Classified Information..., Network Systems..., Employee Development, Training Creation and..., Active Directory, Oral & Written..., Data Center, ITIL Certified, Project Management, Process development and..., Strategic Planning, Continuous Improvement, Training, Network Security, Information Assurance, Disaster Recovery, Integration, Network Administration, System Administration, Security, Process Improvement, Military, Information Security, Servers, Security Clearance, Cross-functional Team..., Management, Computer Security, Project Planning, Team Leadership, IT Operations, Business Process, IT Management, ITIL, Networking
Education
Secure Ninja 2013 — 2013
CAP Certification, Information security
Strayer University (VA) 2004 — 2008
Bachelor's degree, Computer Information Systems, 3.89
ITSM Acadamy 2010 — 2011
Certification, ITIL - Information Technology Infrastructure Library
USMC School of Computer Sciences 1998 — 1998
MOS - 4066, Network Administration/Small Computer System Specialist
Fruita Monument High School 1993 — 1996
High School Diploma, General Studies
MHWirth January 2015 - Present
MHWirth February 2014 - January 2015
Aker Solutions 2012 - February 2014
BAE Systems Information Technology January 2011 - May 2012
BAE Systems Information Technology November 2009 - May 2012
BAE Systems IT (Formerly United Defense LP) May 2004 - October 2009
CompuCare March 2003 - May 2004
StarTek December 2001 - August 2002
United States Marine Corps October 1997 - October 2001
Skills
Leadership, Information Technology..., Information Security..., Process Design, Classified Information..., Network Systems..., Employee Development, Training Creation and..., Active Directory, Oral & Written..., Data Center, ITIL Certified, Project Management, Process development and..., Strategic Planning, Continuous Improvement, Training, Network Security, Information Assurance, Disaster Recovery, Integration, Network Administration, System Administration, Security, Process Improvement, Military, Information Security, Servers, Security Clearance, Cross-functional Team..., Management, Computer Security, Project Planning, Team Leadership, IT Operations, Business Process, IT Management, ITIL, Networking
Education
Secure Ninja 2013 — 2013
CAP Certification, Information security
Strayer University (VA) 2004 — 2008
Bachelor's degree, Computer Information Systems, 3.89
ITSM Acadamy 2010 — 2011
Certification, ITIL - Information Technology Infrastructure Library
USMC School of Computer Sciences 1998 — 1998
MOS - 4066, Network Administration/Small Computer System Specialist
Fruita Monument High School 1993 — 1996
High School Diploma, General Studies
Ben Frey's StarTek Experience August 2007 - May 2009
Job Student at Old Dominion University
Industry Mental Health Care
Experience
Psi Chi - ODU April 2012 - Present
Old Dominion University June 2011 - Present
Charming Charlie November 2009 - Present
Psi Chi - ODU May 2011 - April 2012
StarTek August 2007 - May 2009
Genworth Financial November 2006 - August 2007
StarTek April 2005 - November 2006
Food Lion March 2004 - April 2005
Skills
Customer Service, Computer Hardware, Computer Repair, Web Design
Education
Old Dominion University 2010 — 2014
Psychology
Tidewater Community College 2009 — 2010
Heritage High School 2002 — 2004
Computer Technology/Computer Systems Technology
E.C. Glass High School 2000 — 2004
High School Diploma, Computer Science
Psi Chi - ODU April 2012 - Present
Old Dominion University June 2011 - Present
Charming Charlie November 2009 - Present
Psi Chi - ODU May 2011 - April 2012
StarTek August 2007 - May 2009
Genworth Financial November 2006 - August 2007
StarTek April 2005 - November 2006
Food Lion March 2004 - April 2005
Skills
Customer Service, Computer Hardware, Computer Repair, Web Design
Education
Old Dominion University 2010 — 2014
Psychology
Tidewater Community College 2009 — 2010
Heritage High School 2002 — 2004
Computer Technology/Computer Systems Technology
E.C. Glass High School 2000 — 2004
High School Diploma, Computer Science
Brad Buchanan's StarTek Experience October 2002 - December 2004
Job Integration Analyst at Phreesia
Industry Computer Software
Experience
Phreesia January 2015 - Present
Veritaaq April 2014 - November 2014
Halogen Software June 2011 - April 2014
Halogen Software December 2009 - July 2011
Halogen Software April 2008 - December 2009
AstraZeneca/Accenture July 2005 - October 2007
Sitel December 2004 - July 2005
StarTek October 2002 - December 2004
Skills
Databases, Microsoft SQL Server, Oracle SQL, Tomcat, Microsoft Excel, Linux, SQL, Technical Support, Unix, Project Management, Requirements Analysis, Business Analysis, Software Development, Oracle, Java, Software Documentation, Troubleshooting, CRM, Integration
Education
St. Lawrence College 1998 — 2001
Diploma, Electrical and Electronics Engineering
Frontenac Secondary School 1993 — 1997
Diploma
Phreesia January 2015 - Present
Veritaaq April 2014 - November 2014
Halogen Software June 2011 - April 2014
Halogen Software December 2009 - July 2011
Halogen Software April 2008 - December 2009
AstraZeneca/Accenture July 2005 - October 2007
Sitel December 2004 - July 2005
StarTek October 2002 - December 2004
Skills
Databases, Microsoft SQL Server, Oracle SQL, Tomcat, Microsoft Excel, Linux, SQL, Technical Support, Unix, Project Management, Requirements Analysis, Business Analysis, Software Development, Oracle, Java, Software Documentation, Troubleshooting, CRM, Integration
Education
St. Lawrence College 1998 — 2001
Diploma, Electrical and Electronics Engineering
Frontenac Secondary School 1993 — 1997
Diploma
Brandi McGowan Brandi McGowan's StarTek Experience March 2008 - April 2012
Job Operations Manager at StarTek
Industry Outsourcing/Offshoring
Experience
Richland Community College June 2012 - Present
StarTek March 2008 - April 2012
Premiere Publications, Inc. July 2000 - February 2006
CW Publications, Inc. January 1996 - June 2001
Skills
Customer Service, Team Leadership, Mentoring, Workforce Management, Call Center, BPO, Operations Management, Customer Satisfaction, Outsourcing, Performance Management, Process Improvement, Customer Experience, Vendor Management, Customer Retention, Microsoft Office, Coaching, Inventory Management, Team Management, Recruiting, Team Building, Sales
Education
Richland Community College 2012 — 2014
Richland Community College June 2012 - Present
StarTek March 2008 - April 2012
Premiere Publications, Inc. July 2000 - February 2006
CW Publications, Inc. January 1996 - June 2001
Skills
Customer Service, Team Leadership, Mentoring, Workforce Management, Call Center, BPO, Operations Management, Customer Satisfaction, Outsourcing, Performance Management, Process Improvement, Customer Experience, Vendor Management, Customer Retention, Microsoft Office, Coaching, Inventory Management, Team Management, Recruiting, Team Building, Sales
Education
Richland Community College 2012 — 2014
Michael Zamudio Michael Zamudio's StarTek Experience June 1999 - August 2001
Job Director of Information Systems at Colorado Plains Medical Center
Industry Information Technology and Services
Experience
Colorado Plains Medical Center November 2014 - Present
Prowers Medical Center September 2010 - October 2014
Walmart May 2008 - September 2010
Rocky Mountain College of Art + Design September 2001 - August 2005
StarTek June 1999 - August 2001
Skills
Microsoft Office, Help Desk Support, Active Directory, Windows 7, Windows Server, Computer Hardware, Mac OS X, IT Operations, PowerPoint, Leadership, HTML, Microsoft Word, Research, Adobe Creative Suite, OS X, CSS, Web Design, Windows 8, Project Management, Project Planning, Technical Support, Windows, Strategic Planning, Networking, Customer Service
Education
Rocky Mountain College of Art and Design 2001 — 2005
Bachelor of Fine Arts (BFA), Graphic Design and Interactive Media
Valley High Scool 1997 — 2001
Colorado Plains Medical Center November 2014 - Present
Prowers Medical Center September 2010 - October 2014
Walmart May 2008 - September 2010
Rocky Mountain College of Art + Design September 2001 - August 2005
StarTek June 1999 - August 2001
Skills
Microsoft Office, Help Desk Support, Active Directory, Windows 7, Windows Server, Computer Hardware, Mac OS X, IT Operations, PowerPoint, Leadership, HTML, Microsoft Word, Research, Adobe Creative Suite, OS X, CSS, Web Design, Windows 8, Project Management, Project Planning, Technical Support, Windows, Strategic Planning, Networking, Customer Service
Education
Rocky Mountain College of Art and Design 2001 — 2005
Bachelor of Fine Arts (BFA), Graphic Design and Interactive Media
Valley High Scool 1997 — 2001
Lizeth Garcia Garcia's StarTek Experience 2012 - 2012
Job Spanish/English Tutor & Owner at Spanish Worldwide
Industry Writing and Editing
Experience
Spanish Worldwide March 2014 - Present
Sykes November 2011 - January 2012
StarTek 2012 - 2012
Metro Marine Corp. Sistemas de Seguridad Metro S.A. January 1999 - January 2007
Metro Alarm Systems 1994 - 1999
Hotel Aurola Holiday Inn 1994 - 1994
Corp International C&G S.A. 1993 - 1994
Skills
Travel Planning, Vacation, Cruises, Leisure, Business Travel, Incentive Travel, Leisure Travel, Adventure Travel, Teaching English as a..., Time Management, Travel Management, Sales, Customer Service, Online Travel, Business, Administration Small..., Technical Support, Communication, understanding of people, Nanotechnology, Microsoft Office, Social Networking, Spanish
Education
Universidad Interamericana de Costa Rica 2007 — 2008
English Language and Literature, General
Centro Cultural Costarricense Norteamericano 2006 — 2007
English Now, English
Instituto Heriberto 1992 — 1993
9, 10 Hight School
Colegio Nuestra Señora de los Desamparados 1991 — 1992
Eight grade High School
Escuela Joaquin García Monge 1984 — 1990
Middle School
Bachillerato por Madurez
High school grades 10, 11, 12
Spanish Worldwide March 2014 - Present
Sykes November 2011 - January 2012
StarTek 2012 - 2012
Metro Marine Corp. Sistemas de Seguridad Metro S.A. January 1999 - January 2007
Metro Alarm Systems 1994 - 1999
Hotel Aurola Holiday Inn 1994 - 1994
Corp International C&G S.A. 1993 - 1994
Skills
Travel Planning, Vacation, Cruises, Leisure, Business Travel, Incentive Travel, Leisure Travel, Adventure Travel, Teaching English as a..., Time Management, Travel Management, Sales, Customer Service, Online Travel, Business, Administration Small..., Technical Support, Communication, understanding of people, Nanotechnology, Microsoft Office, Social Networking, Spanish
Education
Universidad Interamericana de Costa Rica 2007 — 2008
English Language and Literature, General
Centro Cultural Costarricense Norteamericano 2006 — 2007
English Now, English
Instituto Heriberto 1992 — 1993
9, 10 Hight School
Colegio Nuestra Señora de los Desamparados 1991 — 1992
Eight grade High School
Escuela Joaquin García Monge 1984 — 1990
Middle School
Bachillerato por Madurez
High school grades 10, 11, 12
John Outcalt's StarTek Experience June 2010 - October 2010
Job Computer Technitian at Geek Squad
Industry Retail
Experience
Geek Squad April 2014 - Present
Best Buy May 2013 - April 2014
Sam's Club October 2012 - March 2013
Hot Topic November 2011 - September 2012
Kohl's Department Stores November 2010 - April 2012
STARTEK June 2010 - October 2010
Movie Gallery June 2006 - August 2009
Skills
Customer Service, Retail, Microsoft Office, Merchandising, Microsoft Word, Sales, Inventory Management, Time Management, PowerPoint, Customer Satisfaction, Retail Sales, Store Operations, Data Entry, Cash Register, Visual Merchandising, Inventory Control, Microsoft Excel, Store Management, Telephone Skills, Loss Prevention, Cashiering
Education
Ohio State University-Mansfield Campus 2008 — 2009
unfinished, Computer and Information Sciences and Support Services
Mansfield Senior High School 2005 — 2007
High School Diploma, General Studies
Lancaster High School 2002 — 2004
Geek Squad April 2014 - Present
Best Buy May 2013 - April 2014
Sam's Club October 2012 - March 2013
Hot Topic November 2011 - September 2012
Kohl's Department Stores November 2010 - April 2012
STARTEK June 2010 - October 2010
Movie Gallery June 2006 - August 2009
Skills
Customer Service, Retail, Microsoft Office, Merchandising, Microsoft Word, Sales, Inventory Management, Time Management, PowerPoint, Customer Satisfaction, Retail Sales, Store Operations, Data Entry, Cash Register, Visual Merchandising, Inventory Control, Microsoft Excel, Store Management, Telephone Skills, Loss Prevention, Cashiering
Education
Ohio State University-Mansfield Campus 2008 — 2009
unfinished, Computer and Information Sciences and Support Services
Mansfield Senior High School 2005 — 2007
High School Diploma, General Studies
Lancaster High School 2002 — 2004
Emily Tay's StarTek Experience September 2014 - Present
Job HR Coordinator at Startek
Industry Human Resources
Experience
STARTEK September 2014 - Present
Westgate Resorts February 2014 - September 2014
Five Guys Burgers and Fries May 2011 - December 2013
Joe's Crab Shack May 2013 - August 2013
The Humane League of Lancaster County January 2013 - May 2013
Skills
Microsoft Office, Management, Human Resources, Marketing, Time Management, Reliability, Critical Thinking, Active Listening, Sales, Team Leadership, Communication, Strategic Planning, Flexibility, Customer Satisfaction, Inventory Management, Teamwork, Retail, Social Media Marketing
Education
Millersville University of Pennsylvania 2011 — 2014
Bachelor of Science (BS), Business Administration, Concentration in Management
Slippery Rock University of Pennsylvania 2010 — 2011
Bachelor's degree, Business Administration and Management
STARTEK September 2014 - Present
Westgate Resorts February 2014 - September 2014
Five Guys Burgers and Fries May 2011 - December 2013
Joe's Crab Shack May 2013 - August 2013
The Humane League of Lancaster County January 2013 - May 2013
Skills
Microsoft Office, Management, Human Resources, Marketing, Time Management, Reliability, Critical Thinking, Active Listening, Sales, Team Leadership, Communication, Strategic Planning, Flexibility, Customer Satisfaction, Inventory Management, Teamwork, Retail, Social Media Marketing
Education
Millersville University of Pennsylvania 2011 — 2014
Bachelor of Science (BS), Business Administration, Concentration in Management
Slippery Rock University of Pennsylvania 2010 — 2011
Bachelor's degree, Business Administration and Management
Clarise Hicks Clarise Hicks's StarTek Experience October 2013 - June 2014
Job at
Industry Entertainment
Experience
Genworth June 2014 - Present
Syntek Global, Inc. April 2014 - Present
EPIC 434 April 2013 - Present
Creative Adventures Event Services 2005 - Present
STARTEK October 2013 - June 2014
Merredith's 2005 - 2008
Skills
Marketing Event Planning, Commercial Photography, Event Photography, Business Networking, Social Networking, Creative Theme Parties, Glam Photography, Private Events, Event Producing, Photography, Coordinating Events, Corporate Events, Parties, Live Events, Entertainment, Talent Developer, Entertainment Management, Entertainment Promotions, Promoters, Music, Community Engagement, Community Outreach, Talent Booking, Music Industry
Education
Sanford-Brown Institute-Tampa 2014 — 2017
Bachelor's Degree, Digital Media Production
ITT Technical Institute-Indianapolis 2008 — 2009
Bachelor of Arts (B.A.), Web Design
Bethel High School 1989 — 1993
Genworth June 2014 - Present
Syntek Global, Inc. April 2014 - Present
EPIC 434 April 2013 - Present
Creative Adventures Event Services 2005 - Present
STARTEK October 2013 - June 2014
Merredith's 2005 - 2008
Skills
Marketing Event Planning, Commercial Photography, Event Photography, Business Networking, Social Networking, Creative Theme Parties, Glam Photography, Private Events, Event Producing, Photography, Coordinating Events, Corporate Events, Parties, Live Events, Entertainment, Talent Developer, Entertainment Management, Entertainment Promotions, Promoters, Music, Community Engagement, Community Outreach, Talent Booking, Music Industry
Education
Sanford-Brown Institute-Tampa 2014 — 2017
Bachelor's Degree, Digital Media Production
ITT Technical Institute-Indianapolis 2008 — 2009
Bachelor of Arts (B.A.), Web Design
Bethel High School 1989 — 1993
Deb Lacey's StarTek Experience December 2013 - February 2014
Job at
Industry Security and Investigations
Experience
Ohio Department of Rehabilitation and Correction March 2014 - Present
Secure Retirement Solutions February 2013 - Present
Abundant Life Tabernacle October 2003 - Present
STARTEK December 2013 - February 2014
RAC Acceptance October 2012 - December 2012
The Cleveland Foodbank April 2012 - October 2012
Jackson Hewitt January 2012 - April 2012
Wal*mart November 2011 - April 2012
Mansfield City Schools January 2001 - March 2010
MT Business Technology March 2000 - December 2000
Skills
Tax Preperation, Office Management, Human Relations, QuickBooks, Financial Planners, Quicken, Financial Statements, Training, PowerPoint, Payroll
Education
Ashford University 2010 — 2012
Bachelor Degree, Business Administration
North Central State College 1990 — 1995
Non Degree, Human Services
Ohio Department of Rehabilitation and Correction March 2014 - Present
Secure Retirement Solutions February 2013 - Present
Abundant Life Tabernacle October 2003 - Present
STARTEK December 2013 - February 2014
RAC Acceptance October 2012 - December 2012
The Cleveland Foodbank April 2012 - October 2012
Jackson Hewitt January 2012 - April 2012
Wal*mart November 2011 - April 2012
Mansfield City Schools January 2001 - March 2010
MT Business Technology March 2000 - December 2000
Skills
Tax Preperation, Office Management, Human Relations, QuickBooks, Financial Planners, Quicken, Financial Statements, Training, PowerPoint, Payroll
Education
Ashford University 2010 — 2012
Bachelor Degree, Business Administration
North Central State College 1990 — 1995
Non Degree, Human Services
amy myatt's StarTek Experience April 2014 - March 2015
Job Illustration, Graphic Design, and Comic Book Artist
Industry Animation
Experience
Graphic Design and 3d modeling January 2012 - Present
STARTEK April 2014 - March 2015
Mycena Cave June 2013 - July 2014
SouthEast Computer Repair September 2013 - April 2014
Dress Barn May 2013 - August 2013
Paint the Town Dead March 2013 - March 2013
Steve Gleason Project May 2012 - July 2012
48 Hour Film Fest August 2011 - August 2011
Walt Disney World February 2007 - August 2007
Skills
Maya, Computer Animation, Illustration, Blender, Adobe Creative Suite, 3D Modeling, jQuery, CSS, HTML, Toon Boom, Photoshop, Final Cut Pro, Dreamweaver, Film Editing, 2D graphics, 2D art, 3D Printing, JavaScript, Logo Design, Animation
Education
Southeastern Louisiana University 2005 — 2012
Bachelor of Arts (B.A.), New Media and Animation
Graphic Design and 3d modeling January 2012 - Present
STARTEK April 2014 - March 2015
Mycena Cave June 2013 - July 2014
SouthEast Computer Repair September 2013 - April 2014
Dress Barn May 2013 - August 2013
Paint the Town Dead March 2013 - March 2013
Steve Gleason Project May 2012 - July 2012
48 Hour Film Fest August 2011 - August 2011
Walt Disney World February 2007 - August 2007
Skills
Maya, Computer Animation, Illustration, Blender, Adobe Creative Suite, 3D Modeling, jQuery, CSS, HTML, Toon Boom, Photoshop, Final Cut Pro, Dreamweaver, Film Editing, 2D graphics, 2D art, 3D Printing, JavaScript, Logo Design, Animation
Education
Southeastern Louisiana University 2005 — 2012
Bachelor of Arts (B.A.), New Media and Animation
Kellyn Ward Kellyn Ward's StarTek Experience September 2010 - April 2012
Job Program Ready Trainer at Startek
Industry Telecommunications
Experience
Startek September 2010 - April 2012
Innovative Digital Education and Learning in New Mexico June 2009 - October 2009
Eclipse Aerospace February 2008 - July 2008
University of New Mexico College Enrichment Program May 2007 - August 2007
University of New Mexico Health Sciences and Informatics Center Learning Design Center August 2005 - May 2006
Skills
Instructional Design, Customer Service, Adult Learning..., Adult Learning Theory, Knowledge Management, Organizational Learning, Technical Support, Microsoft Publisher, SharePoint, Microsoft Office, Camtasia, Captivate, Academic Advising, Training, Training Videos, ADDIE, E-Learning
Education
The University of New Mexico 2004 — 2009
Organizational Learning and Instructional Technology
Tennessee State University 1999 — 2003
B.S., Psychology
Startek September 2010 - April 2012
Innovative Digital Education and Learning in New Mexico June 2009 - October 2009
Eclipse Aerospace February 2008 - July 2008
University of New Mexico College Enrichment Program May 2007 - August 2007
University of New Mexico Health Sciences and Informatics Center Learning Design Center August 2005 - May 2006
Skills
Instructional Design, Customer Service, Adult Learning..., Adult Learning Theory, Knowledge Management, Organizational Learning, Technical Support, Microsoft Publisher, SharePoint, Microsoft Office, Camtasia, Captivate, Academic Advising, Training, Training Videos, ADDIE, E-Learning
Education
The University of New Mexico 2004 — 2009
Organizational Learning and Instructional Technology
Tennessee State University 1999 — 2003
B.S., Psychology
Brian Kearney Brian Kearney's StarTek Experience 2008 - April 2010
Job Vice President of Marketing and Product Management at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon June 2010 - Present
Ideal Dialgoue January 2011 - June 2011
StarTek 2008 - April 2010
TeleTech 2002 - 2008
IBM 1999 - 2001
Skills
Contact Centers, Outsourcing, BPO, Customer Acquisition, Process Improvement, Customer Service, Customer Experience, Operations Management, Call Center, Product Management, Integration, Start-ups, Sales Operations, Management, Customer Retention, Lead Generation, Workforce Management, Business Development, Product Development, Leadership, Consulting, Strategic Partnerships, Inbound Marketing, Call Centers, Vendor Management, Strategy, CRM, Program Management, Sales, Marketing, Telecommunications, Telemarketing, Customer Satisfaction, Team Leadership, Account Management, SaaS, Strategic Planning, Team Management, Analyst Relations, Marketing Strategy, Cross-functional Team..., Product Marketing, Team Building, B2B, Solution Selling
Education
University of Denver - Daniels College of Business 1996 — 1998
MBA, Business Administration
Regis University 1989 — 1993
BS, Business Administration
Qualfon June 2010 - Present
Ideal Dialgoue January 2011 - June 2011
StarTek 2008 - April 2010
TeleTech 2002 - 2008
IBM 1999 - 2001
Skills
Contact Centers, Outsourcing, BPO, Customer Acquisition, Process Improvement, Customer Service, Customer Experience, Operations Management, Call Center, Product Management, Integration, Start-ups, Sales Operations, Management, Customer Retention, Lead Generation, Workforce Management, Business Development, Product Development, Leadership, Consulting, Strategic Partnerships, Inbound Marketing, Call Centers, Vendor Management, Strategy, CRM, Program Management, Sales, Marketing, Telecommunications, Telemarketing, Customer Satisfaction, Team Leadership, Account Management, SaaS, Strategic Planning, Team Management, Analyst Relations, Marketing Strategy, Cross-functional Team..., Product Marketing, Team Building, B2B, Solution Selling
Education
University of Denver - Daniels College of Business 1996 — 1998
MBA, Business Administration
Regis University 1989 — 1993
BS, Business Administration
Jayson Stone Jayson Stone's StarTek Experience November 2014 - Present
Job Communtiy Relations Recruiter at STARTEK
Industry Outsourcing/Offshoring
Experience
STARTEK November 2014 - Present
Education
Ohio State University-Mansfield Campus
STARTEK November 2014 - Present
Education
Ohio State University-Mansfield Campus
Scott Scholl Scott Scholl's StarTek Experience August 2010 - November 2010
Job Substitute Teacher at Decatur Public Schools
Industry Writing and Editing
Experience
Decatur Public Schools October 2014 - Present
Walmart July 2013 - November 2013
University of Illinois Springfield September 2012 - May 2013
Walmart August 2011 - September 2012
McDonald's Corporation November 2010 - August 2011
STARTEK August 2010 - November 2010
Domino's Pizza June 2010 - August 2010
Tate & Lyle February 2006 - May 2010
Blain's Farm & Fleet (Blain Supply, Inc.) July 2003 - November 2006
Warrensburg Country Inn November 1998 - July 2003
Skills
Editing, Microsoft Word, Creative Writing, Research, Microsoft Office, Social Media, PowerPoint, Blogging, Public Speaking, Microsoft Excel, Facebook, Proofreading, Photoshop, Social Networking, Customer Service, English, Teamwork, Technical Writing, Event Planning, Teaching, Photography, HTML, Public Relations, Data Entry, Time Management, Windows, Newsletters, Social Media Marketing
Education
University of Illinois Springfield 2012 — 2014
Bachelor of Arts (B.A.), English Language and Literature/Letters, 3.4 GPA
Richland Community College 2002 — 2012
Associate of Arts (A.A.), General Studies, 3.4
Richland Community College 2002 — 2007
Associate in Applied Science, Microcomputer Applications, 3.4
Decatur Area Technical Academy 2000 — 2002
Business Computer Programming, Information Technology Professional, Information Technology, A
Decatur Public Schools October 2014 - Present
Walmart July 2013 - November 2013
University of Illinois Springfield September 2012 - May 2013
Walmart August 2011 - September 2012
McDonald's Corporation November 2010 - August 2011
STARTEK August 2010 - November 2010
Domino's Pizza June 2010 - August 2010
Tate & Lyle February 2006 - May 2010
Blain's Farm & Fleet (Blain Supply, Inc.) July 2003 - November 2006
Warrensburg Country Inn November 1998 - July 2003
Skills
Editing, Microsoft Word, Creative Writing, Research, Microsoft Office, Social Media, PowerPoint, Blogging, Public Speaking, Microsoft Excel, Facebook, Proofreading, Photoshop, Social Networking, Customer Service, English, Teamwork, Technical Writing, Event Planning, Teaching, Photography, HTML, Public Relations, Data Entry, Time Management, Windows, Newsletters, Social Media Marketing
Education
University of Illinois Springfield 2012 — 2014
Bachelor of Arts (B.A.), English Language and Literature/Letters, 3.4 GPA
Richland Community College 2002 — 2012
Associate of Arts (A.A.), General Studies, 3.4
Richland Community College 2002 — 2007
Associate in Applied Science, Microcomputer Applications, 3.4
Decatur Area Technical Academy 2000 — 2002
Business Computer Programming, Information Technology Professional, Information Technology, A
Shaun Klein's StarTek Experience March 2004 - November 2004
Job Compensation Analyst
Industry Human Resources
Experience
TD September 2014 - Present
TD April 2014 - September 2014
TD February 2013 - April 2014
TD November 2011 - February 2013
Bank of America November 2009 - November 2011
Bank of America August 2006 - November 2009
Bank of America November 2005 - August 2006
Bank of America April 2005 - November 2005
Bank of America November 2004 - April 2005
StarTek March 2004 - November 2004
Skills
Access, Management, Business Analysis, Banking, Payroll, Networking, Microsoft Excel, Data Analysis, PowerPoint, Call Centers, Credit Cards, Customer Service, Workforce Management, HR Software, HRIS, HR Policies, HR Metrics, HR Reports, Oracle Applications, Oracle Reports, Oracle HR, PeopleSoft, Databases, Reporting & Analysis, Microsoft Office, Access Database, Automation, Forecasting, Call Center Development, Performance Metrics, Building Relationships, Performance Management, Team Management, Conducting Interviews, Employee Relations, Employee Benefits, Customer Support, Service Delivery, Information Technology, Technology, Technical Support, Issue Resolution, Problem Solving, Business Travel, Cognos
Education
St. Lawrence College 1999 — 2000
Diploma, Marketing
St. Lawrence College 1997 — 1999
Diploma, Computer Networking and Technical Support
TD September 2014 - Present
TD April 2014 - September 2014
TD February 2013 - April 2014
TD November 2011 - February 2013
Bank of America November 2009 - November 2011
Bank of America August 2006 - November 2009
Bank of America November 2005 - August 2006
Bank of America April 2005 - November 2005
Bank of America November 2004 - April 2005
StarTek March 2004 - November 2004
Skills
Access, Management, Business Analysis, Banking, Payroll, Networking, Microsoft Excel, Data Analysis, PowerPoint, Call Centers, Credit Cards, Customer Service, Workforce Management, HR Software, HRIS, HR Policies, HR Metrics, HR Reports, Oracle Applications, Oracle Reports, Oracle HR, PeopleSoft, Databases, Reporting & Analysis, Microsoft Office, Access Database, Automation, Forecasting, Call Center Development, Performance Metrics, Building Relationships, Performance Management, Team Management, Conducting Interviews, Employee Relations, Employee Benefits, Customer Support, Service Delivery, Information Technology, Technology, Technical Support, Issue Resolution, Problem Solving, Business Travel, Cognos
Education
St. Lawrence College 1999 — 2000
Diploma, Marketing
St. Lawrence College 1997 — 1999
Diploma, Computer Networking and Technical Support
Greg Cravens Greg Cravens's StarTek Experience January 1999 - June 2009
Job Athletic Director at Custer County High School
Industry Consumer Services
Experience
Colorado High School Coaches Association August 2013 - Present
Custer County High School June 2012 - Present
NORCO Volleyball 2002 - 2012
Leprino Foods 2010 - 2011
StarTek January 1999 - June 2009
StarTek April 2001 - November 2001
Education
Northeastern Junior College 1985 — 1988
Associates, Business, Education
Colorado High School Coaches Association August 2013 - Present
Custer County High School June 2012 - Present
NORCO Volleyball 2002 - 2012
Leprino Foods 2010 - 2011
StarTek January 1999 - June 2009
StarTek April 2001 - November 2001
Education
Northeastern Junior College 1985 — 1988
Associates, Business, Education
DENNIS GATCHALIAN's StarTek Experience April 1993 - May 1995
Job Photographer, Videographer, Editor, PhotoJournalist, 2003 EMMY awardee, TV Production Specialist, current AV Tech@PSAV
Industry Broadcast Media
Experience
PSAV July 2014 - Present
The PROS Entertainment, American Wedding Group January 2009 - Present
PHOTO-aesthetics Photography & Video January 2000 - Present
CROSS of CHRIST Church December 2009 - February 2015
KWGN WB2 July 1997 - May 2005
DENVER TV8 November 1997 - August 2004
STARTEK April 1993 - May 1995
GEONEX, INC. March 1988 - May 1992
TIMES JOURNAL, INC; PEOPLE'S JOURNAL; PEOPLE & ARCHITECTURAL MAGAZINE January 1979 - April 1984
Skills
PC technician; Can..., Video Shooter; Jib,..., Video Production, Video Editing, Video, Videography, Photography, Digital Photography, Sound, Lighting, Film, Camera, Television, Advertising, Processors, Graphic Design, Editing, Creative Writing, Music, Non-linear Editing, Film Production, Producing, Documentaries, Image Editing, Weddings, Post Production, Final Cut Pro, Commercials, Photojournalism
Education
University of Santo Tomas 1973 — 1978
BFA, Advertising
PSAV July 2014 - Present
The PROS Entertainment, American Wedding Group January 2009 - Present
PHOTO-aesthetics Photography & Video January 2000 - Present
CROSS of CHRIST Church December 2009 - February 2015
KWGN WB2 July 1997 - May 2005
DENVER TV8 November 1997 - August 2004
STARTEK April 1993 - May 1995
GEONEX, INC. March 1988 - May 1992
TIMES JOURNAL, INC; PEOPLE'S JOURNAL; PEOPLE & ARCHITECTURAL MAGAZINE January 1979 - April 1984
Skills
PC technician; Can..., Video Shooter; Jib,..., Video Production, Video Editing, Video, Videography, Photography, Digital Photography, Sound, Lighting, Film, Camera, Television, Advertising, Processors, Graphic Design, Editing, Creative Writing, Music, Non-linear Editing, Film Production, Producing, Documentaries, Image Editing, Weddings, Post Production, Final Cut Pro, Commercials, Photojournalism
Education
University of Santo Tomas 1973 — 1978
BFA, Advertising
Bill Gerard Bill Gerard's StarTek Experience 2005 - 2007
Job SAP Project Manager at ILLUMITI
Industry Information Technology and Services
Experience
ILLUMITI December 2011 - Present
Open Range Communications March 2009 - December 2011
Shane Co June 2007 - January 2009
StarTek 2005 - 2007
CSC Consulting 2003 - 2005
Orica 2001 - 2003
PricewaterhouseCoopers 1998 - 2001
TransLogic 1995 - 1998
Skills
SAP, Integration, Management, Project Management, Change Management, SAP ERP, SAP Implementation, Leadership, Business Analysis, SAP R/3, Telecommunications, SAP FICO
Education
Regis University 1995 — 1997
MBA, Business Admin
ILLUMITI December 2011 - Present
Open Range Communications March 2009 - December 2011
Shane Co June 2007 - January 2009
StarTek 2005 - 2007
CSC Consulting 2003 - 2005
Orica 2001 - 2003
PricewaterhouseCoopers 1998 - 2001
TransLogic 1995 - 1998
Skills
SAP, Integration, Management, Project Management, Change Management, SAP ERP, SAP Implementation, Leadership, Business Analysis, SAP R/3, Telecommunications, SAP FICO
Education
Regis University 1995 — 1997
MBA, Business Admin
Michael Tally Michael Tally's StarTek Experience March 2001 - July 2002
Job Medical Laboratory Scientist
Industry Hospital & Health Care
Experience
Texas Health Resources February 2015 - Present
Texas Health Resources September 2010 - Present
Texas Health Presbyterian Hospital of Flower Mound July 2010 - July 2011
Cook Children's Hospital June 2010 - January 2011
LetsTalk.com January 2003 - June 2010
Army National Guard October 2003 - December 2009
Army National Guard May 2008 - September 2009
Carl R. Darnall Army Medical Center April 2006 - November 2006
StarTek March 2001 - July 2002
Verizon Wireless March 1995 - January 2001
Skills
Laboratory Medicine, Blood Bank, Coagulation, Serology, Phlebotomy, Team Building, Training, Medical Technology, Healthcare, Microbiology, Immunology, Hematology, Urinalysis, Clinical Research
Education
Thomas Edison State College 2006 — 2010
Bachelor of Science, Clinical Laboratory Science
The George Washington University School of Medicine and Health Sciences 2005 — 2006
Associate in Science, Clinical Laboratory Science
Tolar High School 1988 — 1992
Western Governors University
Western Governors University
Western Governors University
Texas Health Resources February 2015 - Present
Texas Health Resources September 2010 - Present
Texas Health Presbyterian Hospital of Flower Mound July 2010 - July 2011
Cook Children's Hospital June 2010 - January 2011
LetsTalk.com January 2003 - June 2010
Army National Guard October 2003 - December 2009
Army National Guard May 2008 - September 2009
Carl R. Darnall Army Medical Center April 2006 - November 2006
StarTek March 2001 - July 2002
Verizon Wireless March 1995 - January 2001
Skills
Laboratory Medicine, Blood Bank, Coagulation, Serology, Phlebotomy, Team Building, Training, Medical Technology, Healthcare, Microbiology, Immunology, Hematology, Urinalysis, Clinical Research
Education
Thomas Edison State College 2006 — 2010
Bachelor of Science, Clinical Laboratory Science
The George Washington University School of Medicine and Health Sciences 2005 — 2006
Associate in Science, Clinical Laboratory Science
Tolar High School 1988 — 1992
Western Governors University
Western Governors University
Western Governors University
Alexa Shopian's StarTek Experience January 2011 - April 2011
Job Employer Liaison at Northern Lights Canada
Industry Professional Training & Coaching
Experience
Northern Lights Canada August 2014 - Present
Open Hands June 2008 - Present
Distinct Programmes Inc. March 2014 - August 2014
Job Zone d'emploi September 2013 - March 2014
Akwesasne Family Wellness Program July 2011 - August 2012
StarTek January 2011 - April 2011
Kraft Foods Group May 2006 - August 2009
Skills
Carpentry, Employment Resources, Workshop Facilitation, Organization, Microsoft Office, Project Coordination, Recruiting, Case Managment, Mental Health Counseling, Crisis Intervention, Physical Therapy, Manage Client..., Job Coaching, Client Education, Job Applications, Job Search Strategies, Job Analysis, Adult Education, Activities of Daily..., Cooking, Cleaning, Custom Furniture, Renovation, Painting, Case Management, Career Counseling, Temporary Placement, Counseling Psychology
Education
St. Lawrence College 2006 — 2008
Diploma, Social Service Worker
St. Lawrence College 2012 — 2013
Certificate, General Carpentry
Northern Lights Canada August 2014 - Present
Open Hands June 2008 - Present
Distinct Programmes Inc. March 2014 - August 2014
Job Zone d'emploi September 2013 - March 2014
Akwesasne Family Wellness Program July 2011 - August 2012
StarTek January 2011 - April 2011
Kraft Foods Group May 2006 - August 2009
Skills
Carpentry, Employment Resources, Workshop Facilitation, Organization, Microsoft Office, Project Coordination, Recruiting, Case Managment, Mental Health Counseling, Crisis Intervention, Physical Therapy, Manage Client..., Job Coaching, Client Education, Job Applications, Job Search Strategies, Job Analysis, Adult Education, Activities of Daily..., Cooking, Cleaning, Custom Furniture, Renovation, Painting, Case Management, Career Counseling, Temporary Placement, Counseling Psychology
Education
St. Lawrence College 2006 — 2008
Diploma, Social Service Worker
St. Lawrence College 2012 — 2013
Certificate, General Carpentry
Kevin Cadora Kevin Cadora's StarTek Experience July 1999 - June 2000
Job Founding Partner of Fair Cadora, APC
Industry Legal Services
Experience
Fair Cadora, APC November 2011 - Present
Law Office of Kevin L. Cadora, APLC December 2003 - November 2011
Law Office of Thomas L. Gayton August 2001 - December 2003
Keeney Wait & Stevens August 2001 - August 2003
StarTek July 1999 - June 2000
Skills
Trial Practice, Settlement Agreements, Settlement, Divorce Law, Child Support, Spousal Support, Restraining Orders, Prenuptial Agreements, Enforcement Of Judgments, Dissolution of Marriage, Legal Separation, Annulment, Nullity, Child Custody, Visitation Rights, Department of Child..., Military Divorce, Division of Retirements, Community Property, Separation, Family Law, Trials, Legal Issues, Alternative Dispute..., Pleadings, Mediation, Courts, Collaborative Law, Appeals, Domestic Relations, Legal Assistance, Dispute Resolution, Arbitration, Litigation
Education
Thomas Jefferson School of Law 2000 — 2003
Doctor of Law (J.D.), Law
University of Northern Colorado 1995 — 1999
Bachelor of Arts (B.A.), Political Science and Government
Boulder High School 1992 — 1995
High School Diploma, N/A, 12
Fair Cadora, APC November 2011 - Present
Law Office of Kevin L. Cadora, APLC December 2003 - November 2011
Law Office of Thomas L. Gayton August 2001 - December 2003
Keeney Wait & Stevens August 2001 - August 2003
StarTek July 1999 - June 2000
Skills
Trial Practice, Settlement Agreements, Settlement, Divorce Law, Child Support, Spousal Support, Restraining Orders, Prenuptial Agreements, Enforcement Of Judgments, Dissolution of Marriage, Legal Separation, Annulment, Nullity, Child Custody, Visitation Rights, Department of Child..., Military Divorce, Division of Retirements, Community Property, Separation, Family Law, Trials, Legal Issues, Alternative Dispute..., Pleadings, Mediation, Courts, Collaborative Law, Appeals, Domestic Relations, Legal Assistance, Dispute Resolution, Arbitration, Litigation
Education
Thomas Jefferson School of Law 2000 — 2003
Doctor of Law (J.D.), Law
University of Northern Colorado 1995 — 1999
Bachelor of Arts (B.A.), Political Science and Government
Boulder High School 1992 — 1995
High School Diploma, N/A, 12
Cindy Darby Cindy Darby's StarTek Experience July 2008 - June 2010
Job Student at National College
Industry Medical Practice
Experience
CVS Caremark Corporation February 2011 - June 2012
StarTek July 2008 - June 2010
Education
National College 2013 — 2014
Patrick Henry Community College 2006 — 2009
CVS Caremark Corporation February 2011 - June 2012
StarTek July 2008 - June 2010
Education
National College 2013 — 2014
Patrick Henry Community College 2006 — 2009
Steve Broughton Steve Broughton's StarTek Experience September 1997 - April 2002
Job Customer Service Operational Value Realization at Accenture
Industry Management Consulting
Experience
Accenture June 2015 - Present
Arrow Partnership July 2013 - June 2015
Eventus Solutions Group January 2013 - July 2013
Accenture February 2010 - January 2013
Dynamic Consulting Solutions, Inc. January 2007 - March 2010
Church & Dwight, Co., Inc. April 2002 - January 2007
StarTek September 1997 - April 2002
IBM Global Business Services October 1993 - December 1997
Coopers & Lybrand Consulting April 1991 - October 1993
Policy Management Systems Corporation November 1986 - April 1991
Skills
Customer Experience, Customer Insight, Business Transformation, Customer Technologies, Program Leadership, Service Strategy, Strategy, Contact Centers, E Commerce, Global Operations, Customer Service, Business Applications, IT Strategy, IT Management, IT Transformation, Professional Services..., Strategic Selling, Strategic Consulting, Direct Marketing, IVR, Web Design, CRM, Call center start-up, Call Center..., Customer Service..., Customer Service..., E-commerce, Leadership, Telecommunications, Outsourcing, Process Improvement, Call Center, Operations Management, Start-ups, Management, Business Development, Call Centers, Project Management, Analytics, Consulting, Executive Management, BPO, PMO, Cloud Computing, Management Consulting, Team Management
Education
University of Minnesota-Twin Cities 1971 — 1976
Bachelor of Science - Carlson School of Management, Business Administration and Management, General, 3.2
Nova Southeastern University 1982 — 1984
MBA, Business Administration, Management and Operations, 4.0
Accenture June 2015 - Present
Arrow Partnership July 2013 - June 2015
Eventus Solutions Group January 2013 - July 2013
Accenture February 2010 - January 2013
Dynamic Consulting Solutions, Inc. January 2007 - March 2010
Church & Dwight, Co., Inc. April 2002 - January 2007
StarTek September 1997 - April 2002
IBM Global Business Services October 1993 - December 1997
Coopers & Lybrand Consulting April 1991 - October 1993
Policy Management Systems Corporation November 1986 - April 1991
Skills
Customer Experience, Customer Insight, Business Transformation, Customer Technologies, Program Leadership, Service Strategy, Strategy, Contact Centers, E Commerce, Global Operations, Customer Service, Business Applications, IT Strategy, IT Management, IT Transformation, Professional Services..., Strategic Selling, Strategic Consulting, Direct Marketing, IVR, Web Design, CRM, Call center start-up, Call Center..., Customer Service..., Customer Service..., E-commerce, Leadership, Telecommunications, Outsourcing, Process Improvement, Call Center, Operations Management, Start-ups, Management, Business Development, Call Centers, Project Management, Analytics, Consulting, Executive Management, BPO, PMO, Cloud Computing, Management Consulting, Team Management
Education
University of Minnesota-Twin Cities 1971 — 1976
Bachelor of Science - Carlson School of Management, Business Administration and Management, General, 3.2
Nova Southeastern University 1982 — 1984
MBA, Business Administration, Management and Operations, 4.0
Sheryol Threewit Sheryol Threewit's StarTek Experience July 2007 - September 2008
Job specializing in gifts and collectibles
Industry Arts and Crafts
Experience
All Things Beautiful Collectibles and Gifts May 2012 - Present
Richland Community College January 2010 - December 2012
Busey February 2012 - May 2012
Talbots 2011 - 2012
Richland Community College September 2008 - September 2011
StarTek July 2007 - September 2008
UCLA-Cotsen Institute of Archaeology February 2001 - November 2006
UCLA-Corporate Accounting April 1999 - February 2001
Ameritech College November 1996 - February 1999
Skills
Customer Service, Promotions, Non-profits, Budgeting, Microsoft Office, Public Speaking, Customer Relations, Teaching, Excel, Public Relations, Supervisory Skills, Mentoring, Administration, Team Building, Financial Management, Nonprofits, Program Management, Budgets, Microsoft Excel, Recruiting, System Administration, Microsoft Word, Staff Development, Human Resources, Event Planning, Management, Community Outreach, Analysis, Leadership Development, Organizational..., Access, Managerial Finance, Coaching, Policy, Higher Education, Research, Grants, Leadership
Education
University of La Verne 1985 — 1991
Bachelor of Science, Business Administration
Pasadena City College
General Education
All Things Beautiful Collectibles and Gifts May 2012 - Present
Richland Community College January 2010 - December 2012
Busey February 2012 - May 2012
Talbots 2011 - 2012
Richland Community College September 2008 - September 2011
StarTek July 2007 - September 2008
UCLA-Cotsen Institute of Archaeology February 2001 - November 2006
UCLA-Corporate Accounting April 1999 - February 2001
Ameritech College November 1996 - February 1999
Skills
Customer Service, Promotions, Non-profits, Budgeting, Microsoft Office, Public Speaking, Customer Relations, Teaching, Excel, Public Relations, Supervisory Skills, Mentoring, Administration, Team Building, Financial Management, Nonprofits, Program Management, Budgets, Microsoft Excel, Recruiting, System Administration, Microsoft Word, Staff Development, Human Resources, Event Planning, Management, Community Outreach, Analysis, Leadership Development, Organizational..., Access, Managerial Finance, Coaching, Policy, Higher Education, Research, Grants, Leadership
Education
University of La Verne 1985 — 1991
Bachelor of Science, Business Administration
Pasadena City College
General Education
Jack Hatfield Jack Hatfield's StarTek Experience Operations managerThe Home DepotJune 2000 - December 2007
Job Operations Manager at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek Operations managerThe Home DepotJune 2000 - December 2007
Education
Northern Illinois University 1988 — 1990
Bachelor, Business Management
StarTek Operations managerThe Home DepotJune 2000 - December 2007
Education
Northern Illinois University 1988 — 1990
Bachelor, Business Management
DeAnn Winter's StarTek Experience May 2010 - May 2011
Job
Industry Security and Investigations
Experience
SPC Companies December 2014 - Present
TELUS International December 2013 - November 2014
Intelenet Global Services July 2011 - October 2013
StarTek May 2010 - May 2011
Sykes July 2008 - May 2010
SITEL 2005 - 2008
AT&T 1995 - 2004
Skills
BPO, Call Center, Business Development, Sales, Contract Negotiation, Offshore Outsourcing, Offshoring, New Business Development, Contact Centers, Inbound Marketing, Outsourcing, Customer Experience, Account Management, Customer Satisfaction, B2B, Call Centers, Leadership, Vendor Management, Executive Management, Customer Retention, Telemarketing, Business Process, CRM, Customer Acquisition, Business Intelligence, Solution Selling, Strategic Partnerships, Lead Generation, Management, Telecommunications, Program Management, Sales Management, Strategy, Call Center Development
Education
University of Kansas 1987 — 1992
Bachelor of Applied Science (B.A.Sc.)
Millard North
Millard North
SPC Companies December 2014 - Present
TELUS International December 2013 - November 2014
Intelenet Global Services July 2011 - October 2013
StarTek May 2010 - May 2011
Sykes July 2008 - May 2010
SITEL 2005 - 2008
AT&T 1995 - 2004
Skills
BPO, Call Center, Business Development, Sales, Contract Negotiation, Offshore Outsourcing, Offshoring, New Business Development, Contact Centers, Inbound Marketing, Outsourcing, Customer Experience, Account Management, Customer Satisfaction, B2B, Call Centers, Leadership, Vendor Management, Executive Management, Customer Retention, Telemarketing, Business Process, CRM, Customer Acquisition, Business Intelligence, Solution Selling, Strategic Partnerships, Lead Generation, Management, Telecommunications, Program Management, Sales Management, Strategy, Call Center Development
Education
University of Kansas 1987 — 1992
Bachelor of Applied Science (B.A.Sc.)
Millard North
Millard North
Scott Martinez's StarTek Experience August 2008 - Present
Job VP, Business Development at StarTek Business Process Outsourcing (BPO)
Industry Outsourcing/Offshoring
Experience
StarTek August 2008 - Present
TeleTech August 2004 - July 2008
OnFiber Communications 2002 - 2004
Telseon, Inc. 2000 - 2002
Telseon IP Services 1999 - 2001
Tess Communications 1999 - 2000
US Air Force 1993 - 1998
Skills
Outsourcing, BPO, Business Development, Sales Engineering, Sales, Offshore Outsourcing, Return on Investment, Vendor Management, Call Center, Workforce Management, Solution Development, Solution Selling, Telecommunications, Leadership, New Business Development, Contact Centers, Architecture, SaaS, Offshoring, Sales Management, Operations Management, CRM, Call Centers, Customer Experience, Process Improvement, Customer Satisfaction, IT Service Management, Customer Retention, Lead Generation, Selling, Strategic Partnerships, Call Center Development, Coaching, Account Management, Strategy, Team Leadership, Professional Services, Cross-functional Team..., Executive Management, Business Process..., Team Management, Start-ups, Program Management, P&L Management, Enterprise Software, Inbound Marketing, Management, Sales Operations, Managed Services, Product Management
Education
University of Colorado Boulder 1997 — 1998
M.S., Engineering
United States Air Force Academy 1989 — 1993
BS, Human Factors Engineering
StarTek August 2008 - Present
TeleTech August 2004 - July 2008
OnFiber Communications 2002 - 2004
Telseon, Inc. 2000 - 2002
Telseon IP Services 1999 - 2001
Tess Communications 1999 - 2000
US Air Force 1993 - 1998
Skills
Outsourcing, BPO, Business Development, Sales Engineering, Sales, Offshore Outsourcing, Return on Investment, Vendor Management, Call Center, Workforce Management, Solution Development, Solution Selling, Telecommunications, Leadership, New Business Development, Contact Centers, Architecture, SaaS, Offshoring, Sales Management, Operations Management, CRM, Call Centers, Customer Experience, Process Improvement, Customer Satisfaction, IT Service Management, Customer Retention, Lead Generation, Selling, Strategic Partnerships, Call Center Development, Coaching, Account Management, Strategy, Team Leadership, Professional Services, Cross-functional Team..., Executive Management, Business Process..., Team Management, Start-ups, Program Management, P&L Management, Enterprise Software, Inbound Marketing, Management, Sales Operations, Managed Services, Product Management
Education
University of Colorado Boulder 1997 — 1998
M.S., Engineering
United States Air Force Academy 1989 — 1993
BS, Human Factors Engineering
Leslie J. Williams Leslie J. Williams's StarTek Experience March 2010 - July 2011
Job Owner, Operator at Occasional Flavors
Industry Executive Office
Experience
Occasional Flavors May 2013 - Present
Williams & Gibson Residence 2011 - Present
Kings Grant Retirement Community May 2014 - November 2014
Blue Ridge Rehabilitation Center December 2013 - March 2014
STARTEK March 2010 - July 2011
The Results Companies March 2009 - March 2010
GSI Commerce August 2007 - March 2009
Skills
Management, Customer Service
Education
Patrick Henry Community College
Bachelor of Business Administration (B.B.A.), Medical Office Management/Administration
Occasional Flavors May 2013 - Present
Williams & Gibson Residence 2011 - Present
Kings Grant Retirement Community May 2014 - November 2014
Blue Ridge Rehabilitation Center December 2013 - March 2014
STARTEK March 2010 - July 2011
The Results Companies March 2009 - March 2010
GSI Commerce August 2007 - March 2009
Skills
Management, Customer Service
Education
Patrick Henry Community College
Bachelor of Business Administration (B.B.A.), Medical Office Management/Administration
Lacie Riley's StarTek Experience September 2010 - January 2011
Job Inpatient Coder
Industry Hospital & Health Care
Experience
Osf St Joseph Medical Center Bloomington July 2015 - Present
Cancer Care Specialists of Central Illinois April 2014 - July 2015
Hickory Point Christian Village May 2012 - August 2013
StarTek September 2010 - January 2011
Afni, Inc. September 2009 - February 2010
Skills
Medical Terminology, Medical Coding, HIPAA, EMR, Medical Billing, Healthcare Information..., ICD-9, Medicare, CPT, Epic Systems, Healthcare Management, Hospitals, Inpatient, Medical Records, Healthcare, Medicaid, Health Information..., EHR, ICD-10, Software Documentation, Physicians, Customer Service, HCPCS, Revenue Cycle, Informatics, Data Entry, Practice Management, Revenue Cycle Management, ICD-9-CM, Quality Improvement, Healthcare Industry, Acute Care, Ambulatory, Physician Relations, Telephone Skills
Education
Richland Community College 2011 — 2014
Associate of Science (A.S.), Health Information/Medical Records Technology/Technician
LeRoy Highschool 2006 — 2010
Osf St Joseph Medical Center Bloomington July 2015 - Present
Cancer Care Specialists of Central Illinois April 2014 - July 2015
Hickory Point Christian Village May 2012 - August 2013
StarTek September 2010 - January 2011
Afni, Inc. September 2009 - February 2010
Skills
Medical Terminology, Medical Coding, HIPAA, EMR, Medical Billing, Healthcare Information..., ICD-9, Medicare, CPT, Epic Systems, Healthcare Management, Hospitals, Inpatient, Medical Records, Healthcare, Medicaid, Health Information..., EHR, ICD-10, Software Documentation, Physicians, Customer Service, HCPCS, Revenue Cycle, Informatics, Data Entry, Practice Management, Revenue Cycle Management, ICD-9-CM, Quality Improvement, Healthcare Industry, Acute Care, Ambulatory, Physician Relations, Telephone Skills
Education
Richland Community College 2011 — 2014
Associate of Science (A.S.), Health Information/Medical Records Technology/Technician
LeRoy Highschool 2006 — 2010
Janelle Charles's StarTek Experience April 2008 - January 2011
Job Business Development Representative at Dell
Industry Computer Software
Experience
Dell April 2015 - Present
AEGIS February 2014 - February 2015
STARTEK April 2008 - January 2011
Skills
Customer Service, Customer Satisfaction, Call Centers, Sales, Data Entry, Outlook, Team Building, Time Management, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Experience, Customer Retention, Telephone Skills
Education
Oklahoma State University 2003 — 2007
Associate of Science (A.S.), Business Administration and Management, General
Dell April 2015 - Present
AEGIS February 2014 - February 2015
STARTEK April 2008 - January 2011
Skills
Customer Service, Customer Satisfaction, Call Centers, Sales, Data Entry, Outlook, Team Building, Time Management, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Experience, Customer Retention, Telephone Skills
Education
Oklahoma State University 2003 — 2007
Associate of Science (A.S.), Business Administration and Management, General
Dennis Foos II Dennis Foos II's StarTek Experience June 2014 - May 2015
Job Senior Director
Industry Outsourcing/Offshoring
Experience
Apria Healthcare July 2015 - Present
STARTEK June 2014 - May 2015
StarTek March 2005 - June 2014
StarTek September 2000 - March 2005
US Department of Commerce July 1999 - September 2000
Skills
Workforce Management, Call Centers, Employee Engagement, Customer Experience, BPO, Recruiting, Operational Excellence, Outsourcing, Leadership Development, Cross-functional Team..., Human Resources, Telecommunications, Inbound Marketing, Contact Centers, Budgets, Sales, Call Center, Strategic Planning, Performance Management, New Business Development, Succession Planning, Start-ups, Financial Analysis, CRM, Process Improvement, Customer Satisfaction, Conflict Resolution, Manage Client..., Customer Service, Customer Engagement, Training, New Site Development, Site Relocation, Site Build, Strategic Financial..., Client Development, Collections, Optimization, Cable Television, Wireline, Risk Assessment, Offshoring, Employee Relations, Avaya, Program Management, Team Leadership, Financial Planning, P&L Management, Collections Management, Project Management
Education
Northern Oklahoma College 1997 — 2001
Business Administration and Management, General
Enid High School, Enid, Oklahoma USA 1983 — 1986
Phillips University
Stratford Institute
Business Administration and Management, General
Apria Healthcare July 2015 - Present
STARTEK June 2014 - May 2015
StarTek March 2005 - June 2014
StarTek September 2000 - March 2005
US Department of Commerce July 1999 - September 2000
Skills
Workforce Management, Call Centers, Employee Engagement, Customer Experience, BPO, Recruiting, Operational Excellence, Outsourcing, Leadership Development, Cross-functional Team..., Human Resources, Telecommunications, Inbound Marketing, Contact Centers, Budgets, Sales, Call Center, Strategic Planning, Performance Management, New Business Development, Succession Planning, Start-ups, Financial Analysis, CRM, Process Improvement, Customer Satisfaction, Conflict Resolution, Manage Client..., Customer Service, Customer Engagement, Training, New Site Development, Site Relocation, Site Build, Strategic Financial..., Client Development, Collections, Optimization, Cable Television, Wireline, Risk Assessment, Offshoring, Employee Relations, Avaya, Program Management, Team Leadership, Financial Planning, P&L Management, Collections Management, Project Management
Education
Northern Oklahoma College 1997 — 2001
Business Administration and Management, General
Enid High School, Enid, Oklahoma USA 1983 — 1986
Phillips University
Stratford Institute
Business Administration and Management, General
Greg Austin's StarTek Experience January 2015 - Present
Job Recruiting, Consulting, Sourcing and Generalist Activities. Always helping people!
Industry Human Resources
Experience
STARTEK January 2015 - Present
SHRM-JC - The Society of Human Resource Management - Johnson County, KS June 2011 - Present
Netsmart Technologies April 2013 - December 2014
Amendment 21 September 2012 - October 2014
Spencer Reed Group May 2012 - April 2013
The Boston Society, Inc. March 2009 - May 2012
Sentrion LLC February 2009 - July 2010
MRI Seneca February 2007 - February 2009
Keller Williams 2006 - 2007
Savannah-Chatham Metropolitan Police May 2003 - May 2006
Skills
Helping Clients Succeed, Recruiting, Screening, Executive Search, Strategic Consulting, Public Speaking, Job Coaching, Business Networking, Building Relationships, Talent Acquisition, Resume Writing, Applicant Tracking..., Meeting Planning, Pharmaceutical Industry, Biotechnology, Competitive Intelligence, Writing, Vocalist, Acoustic Guitar, Management, Business Development, Technical Recruiting, Training, Coaching, Social Networking, Leadership, Strategic Partnerships, Event Planning, Sourcing, Sales, Program Management, Consulting, Marketing, Human Resources
Education
University of Florida 1995 — 1998
Developmental Psychology
The University of Kansas 1988 — 1993
BS, Psychology
Rock Bridge High School
Rock Bridge High School
STARTEK January 2015 - Present
SHRM-JC - The Society of Human Resource Management - Johnson County, KS June 2011 - Present
Netsmart Technologies April 2013 - December 2014
Amendment 21 September 2012 - October 2014
Spencer Reed Group May 2012 - April 2013
The Boston Society, Inc. March 2009 - May 2012
Sentrion LLC February 2009 - July 2010
MRI Seneca February 2007 - February 2009
Keller Williams 2006 - 2007
Savannah-Chatham Metropolitan Police May 2003 - May 2006
Skills
Helping Clients Succeed, Recruiting, Screening, Executive Search, Strategic Consulting, Public Speaking, Job Coaching, Business Networking, Building Relationships, Talent Acquisition, Resume Writing, Applicant Tracking..., Meeting Planning, Pharmaceutical Industry, Biotechnology, Competitive Intelligence, Writing, Vocalist, Acoustic Guitar, Management, Business Development, Technical Recruiting, Training, Coaching, Social Networking, Leadership, Strategic Partnerships, Event Planning, Sourcing, Sales, Program Management, Consulting, Marketing, Human Resources
Education
University of Florida 1995 — 1998
Developmental Psychology
The University of Kansas 1988 — 1993
BS, Psychology
Rock Bridge High School
Rock Bridge High School
Nathan Mollette Nathan Mollette's StarTek Experience December 2013 - Present
Job
Industry Telecommunications
Experience
STARTEK December 2013 - Present
Education
Ohio State University-Mansfield Campus
Bachelor's degree, Psychology
STARTEK December 2013 - Present
Education
Ohio State University-Mansfield Campus
Bachelor's degree, Psychology
Monique Clark Monique Clark's StarTek Experience May 2006 - April 2007
Job Harris Campus Librarian at Central Piedmont Community College
Industry Information Services
Experience
Central Piedmont Community College August 2014 - Present
Northern Virginia Community College November 2011 - August 2014
Library of Congress September 2008 - August 2014
Northern Virginia Community College April 2011 - November 2011
Society of the Cincinnati January 2010 - May 2011
University of Maryland University College December 2009 - April 2011
YMCA Youth & Family Services September 2008 - September 2009
YMCA Youth & Family Services September 2008 - September 2009
City Year Chicago September 2007 - June 2008
StarTek May 2006 - April 2007
Skills
Library, Library Instruction, Information Literacy, Library Science, Library Reference, Circulation, Interlibrary Loan, Microsoft Office, Virtual Reference, Research, Academic Libraries, ILLiad, Social Media, LibGuides, Microsoft Word, Editing, Aleph, PowerPoint, Microsoft Excel, Jing, Customer Service, Library Databases, General Reference, Question Point, Camtasia, Windows 7, HTML 5, CSS, JavaScript, CSS Javascript, Microsoft Publisher, OCLC WorldShare, Educational Technology, Emerging Technologies, Bibliographic..., Collection Development, Libraries
Education
University of Maryland College Park 2009 — 2011
Master, Library and Information Science
Randolph-Macon Woman's College 2002 — 2006
Bachelor of Arts, English, Concentration in British History and Literature
Central Piedmont Community College August 2014 - Present
Northern Virginia Community College November 2011 - August 2014
Library of Congress September 2008 - August 2014
Northern Virginia Community College April 2011 - November 2011
Society of the Cincinnati January 2010 - May 2011
University of Maryland University College December 2009 - April 2011
YMCA Youth & Family Services September 2008 - September 2009
YMCA Youth & Family Services September 2008 - September 2009
City Year Chicago September 2007 - June 2008
StarTek May 2006 - April 2007
Skills
Library, Library Instruction, Information Literacy, Library Science, Library Reference, Circulation, Interlibrary Loan, Microsoft Office, Virtual Reference, Research, Academic Libraries, ILLiad, Social Media, LibGuides, Microsoft Word, Editing, Aleph, PowerPoint, Microsoft Excel, Jing, Customer Service, Library Databases, General Reference, Question Point, Camtasia, Windows 7, HTML 5, CSS, JavaScript, CSS Javascript, Microsoft Publisher, OCLC WorldShare, Educational Technology, Emerging Technologies, Bibliographic..., Collection Development, Libraries
Education
University of Maryland College Park 2009 — 2011
Master, Library and Information Science
Randolph-Macon Woman's College 2002 — 2006
Bachelor of Arts, English, Concentration in British History and Literature
Rebekah Wilson's StarTek Experience March 2012 - January 2014
Job Sr. Consultant Support Representative at ThirtyOne Gifts
Industry Performing Arts
Experience
Thirty-One Gifts September 2015 - Present
Thirty-One Gifts February 2015 - September 2015
Bath & Body Works November 2014 - December 2014
AT&T (via Metasys Technologies, Inc.) September 2014 - September 2014
Mary Kay Cosmetics April 2011 - February 2014
STARTEK March 2012 - January 2014
Primerica October 2009 - April 2011
Pro-Model and Talent Management May 2007 - May 2009
Education
The Ohio State University 2005 — 2009
Bachelor of Arts, English
Thirty-One Gifts September 2015 - Present
Thirty-One Gifts February 2015 - September 2015
Bath & Body Works November 2014 - December 2014
AT&T (via Metasys Technologies, Inc.) September 2014 - September 2014
Mary Kay Cosmetics April 2011 - February 2014
STARTEK March 2012 - January 2014
Primerica October 2009 - April 2011
Pro-Model and Talent Management May 2007 - May 2009
Education
The Ohio State University 2005 — 2009
Bachelor of Arts, English
Connie (Thompson) Link's StarTek Experience March 2003 - March 2004
Job Health Informatics Specialist at Dept of Veterans Affairs
Industry Information Services
Experience
Veterans Health Administration March 2005 - Present
STARTEK March 2003 - March 2004
CHRISTUS St. Frances Cabrini Hospital March 2003 - March 2004
CHRISTUS St. Frances Cabrini Hospital July 2001 - March 2003
CHRISTUS Health February 2001 - July 2001
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Customer Service, Training, Project Management, Strategic Planning, Process Improvement, Public Speaking, Windows, Outlook, Teaching, Program Management, Team Leadership, Performance Management, Customer Satisfaction, Time Management, Operations Management, Software Documentation, Healthcare, Team Building, Healthcare Information..., Troubleshooting, Healthcare Management, Hospitals, EMR, EHR, Data Analysis, Program Development
Education
North Central Texas College (Lewisville, TX) 1992 — 1994
Associate of Science (AS), Liberal Arts and Sciences/Liberal Studies
Northwestern State University 1990 — 1992
Liberal Arts and Sciences/Liberal Studies
Veterans Health Administration March 2005 - Present
STARTEK March 2003 - March 2004
CHRISTUS St. Frances Cabrini Hospital March 2003 - March 2004
CHRISTUS St. Frances Cabrini Hospital July 2001 - March 2003
CHRISTUS Health February 2001 - July 2001
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Customer Service, Training, Project Management, Strategic Planning, Process Improvement, Public Speaking, Windows, Outlook, Teaching, Program Management, Team Leadership, Performance Management, Customer Satisfaction, Time Management, Operations Management, Software Documentation, Healthcare, Team Building, Healthcare Information..., Troubleshooting, Healthcare Management, Hospitals, EMR, EHR, Data Analysis, Program Development
Education
North Central Texas College (Lewisville, TX) 1992 — 1994
Associate of Science (AS), Liberal Arts and Sciences/Liberal Studies
Northwestern State University 1990 — 1992
Liberal Arts and Sciences/Liberal Studies
Erica Edgar's StarTek Experience June 2014 - January 2015
Job Seeking New Opportunity
Industry Accounting
Experience
Seeking Next Opportunity June 2015 - Present
STARTEK June 2014 - January 2015
Trintech September 2012 - May 2014
RR Donnelley (formerly Bowne & Co.) January 2010 - November 2012
Western Union October 2005 - January 2010
RS Information Systems, acquired by Wyle June 2003 - October 2005
Walter Drake, a division of Blyth, Inc. November 2002 - May 2003
Configuresoft, Inc. now EMC October 2001 - November 2002
FrontRange April 2001 - July 2001
Skills
Due Diligence, Accounting, SEC filings, Financial Reporting, XBRL, Process Improvement, Financial Services, Consolidation, Management, Mergers & Acquisitions, Financial Modeling, Auditing, US GAAP, Accounts Payable, Financial Analysis, Sarbanes-Oxley, Sarbanes-Oxley Act, Strategic Financial..., Leadership, Business Analysis, GAAP, Analysis, Forecasting, Budgets, Hyperion Enterprise, Customer Satisfaction, Journal Entries, Financial Audits, IFRS, Cost Accounting, CPA, Revenue Recognition, Account Reconciliation, Business Intelligence, Cash Management, Essbase, Managerial Finance, Financial Statements, Cash Flow, Corporate Finance, Finance, General Ledger, Business Process..., Internal Controls, Tax, Variance Analysis, Risk Management, Internal Audit, Financial Accounting, Consulting
Education
Regis University
Master of Business Administration (MBA), Finance
University of Colorado at Colorado Springs
BS, Accounting/Information Systems
Seeking Next Opportunity June 2015 - Present
STARTEK June 2014 - January 2015
Trintech September 2012 - May 2014
RR Donnelley (formerly Bowne & Co.) January 2010 - November 2012
Western Union October 2005 - January 2010
RS Information Systems, acquired by Wyle June 2003 - October 2005
Walter Drake, a division of Blyth, Inc. November 2002 - May 2003
Configuresoft, Inc. now EMC October 2001 - November 2002
FrontRange April 2001 - July 2001
Skills
Due Diligence, Accounting, SEC filings, Financial Reporting, XBRL, Process Improvement, Financial Services, Consolidation, Management, Mergers & Acquisitions, Financial Modeling, Auditing, US GAAP, Accounts Payable, Financial Analysis, Sarbanes-Oxley, Sarbanes-Oxley Act, Strategic Financial..., Leadership, Business Analysis, GAAP, Analysis, Forecasting, Budgets, Hyperion Enterprise, Customer Satisfaction, Journal Entries, Financial Audits, IFRS, Cost Accounting, CPA, Revenue Recognition, Account Reconciliation, Business Intelligence, Cash Management, Essbase, Managerial Finance, Financial Statements, Cash Flow, Corporate Finance, Finance, General Ledger, Business Process..., Internal Controls, Tax, Variance Analysis, Risk Management, Internal Audit, Financial Accounting, Consulting
Education
Regis University
Master of Business Administration (MBA), Finance
University of Colorado at Colorado Springs
BS, Accounting/Information Systems
Jason Fricke's StarTek Experience November 2012 - Present
Job IT Technician at StarTek
Industry Information Technology and Services
Experience
StarTek November 2012 - Present
Total Quality Logistics 2011 - 2012
Convergys 2009 - 2011
Skills
Troubleshooting, Computer Hardware, Computer Repair, Computer Maintenance, Networking, Wireless Networking, Citrix, Transportation, Logistics, Microsoft Exchange, 3PL, Customer Service, Shipping, Software Documentation, Windows 7
Education
Northern Kentucky University 2004 — 2020
Bachelor of Applied Science (BASc), Computer Science
StarTek November 2012 - Present
Total Quality Logistics 2011 - 2012
Convergys 2009 - 2011
Skills
Troubleshooting, Computer Hardware, Computer Repair, Computer Maintenance, Networking, Wireless Networking, Citrix, Transportation, Logistics, Microsoft Exchange, 3PL, Customer Service, Shipping, Software Documentation, Windows 7
Education
Northern Kentucky University 2004 — 2020
Bachelor of Applied Science (BASc), Computer Science
Douglas Hemmings Douglas Hemmings's StarTek Experience December 2008 - August 2011
Job Virtual Training for AT&T at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes August 2011 - Present
StarTek December 2008 - August 2011
Sprint Nextel July 2000 - July 2003
Skills
Problem Solving, Soft people skills, Troubleshooting, Relationship Marketing, Instructor-led Training, Building Relationships, Customer Service, Teaching, Can Work Alone
Education
SVCC Richlans,Va 1986 — 1989
Associate's degree, Banking and Financial Support Services
Northeast State Community College
Sykes August 2011 - Present
StarTek December 2008 - August 2011
Sprint Nextel July 2000 - July 2003
Skills
Problem Solving, Soft people skills, Troubleshooting, Relationship Marketing, Instructor-led Training, Building Relationships, Customer Service, Teaching, Can Work Alone
Education
SVCC Richlans,Va 1986 — 1989
Associate's degree, Banking and Financial Support Services
Northeast State Community College
Stacey Kaiser Stacey Kaiser's StarTek Experience May 2015 - Present
Job Senior Manager, Analytics & Insights at STARTEK
Industry Consumer Services
Experience
STARTEK May 2015 - Present
ACCENT Marketing February 2014 - May 2015
ACCENT Marketing July 2007 - February 2014
ACCENT Marketing April 2006 - July 2007
CNL January 2006 - April 2006
Convergys March 1999 - August 2005
Convergys March 1999 - April 2003
Skills
Customer Engagement, Process Improvement, Customer Satisfaction, Leadership, Customer Experience, Business Intelligence, Program Management, Data Analysis, Analysis, Management Consulting, Project Management, Troubleshooting, Management, Software Documentation, Call Centers, Vendor Management, Call Center, Training, Workforce Management, Forecasting, Contact Centers, Outsourcing, Operations Management, Performance Management, BPO, Human Resources, Cross-functional Team..., Root Cause Problem..., Intelligent Call Routing, Business Development, New Business Development, Technical Requirements..., Project Implementation, Solution Implementation, KPI Implementation, Team Building, CRM, Customer Service, Telecommunications, Customer Retention, Change Management
Education
University of Phoenix 2013 — 2015
Master of Business Administration (MBA), Information Technology
University of Phoenix 2008 — 2012
Bachelor, Business Management
Seminole Community College 2002 — 2006
Associate of Science, Legal Studies
STARTEK May 2015 - Present
ACCENT Marketing February 2014 - May 2015
ACCENT Marketing July 2007 - February 2014
ACCENT Marketing April 2006 - July 2007
CNL January 2006 - April 2006
Convergys March 1999 - August 2005
Convergys March 1999 - April 2003
Skills
Customer Engagement, Process Improvement, Customer Satisfaction, Leadership, Customer Experience, Business Intelligence, Program Management, Data Analysis, Analysis, Management Consulting, Project Management, Troubleshooting, Management, Software Documentation, Call Centers, Vendor Management, Call Center, Training, Workforce Management, Forecasting, Contact Centers, Outsourcing, Operations Management, Performance Management, BPO, Human Resources, Cross-functional Team..., Root Cause Problem..., Intelligent Call Routing, Business Development, New Business Development, Technical Requirements..., Project Implementation, Solution Implementation, KPI Implementation, Team Building, CRM, Customer Service, Telecommunications, Customer Retention, Change Management
Education
University of Phoenix 2013 — 2015
Master of Business Administration (MBA), Information Technology
University of Phoenix 2008 — 2012
Bachelor, Business Management
Seminole Community College 2002 — 2006
Associate of Science, Legal Studies
Chad Kline Chad Kline's StarTek Experience April 2001 - September 2008
Job Sitecore .NET Developer
Industry Computer Software
Experience
FamilyLife July 2013 - Present
500ft High Designs July 2012 - Present
Sherpani February 2009 - June 2012
Sogeti October 2008 - February 2009
StarTek April 2001 - September 2008
Turn Leaf Inc May 2000 - March 2001
Skills
C#, CSS, Web Design, Microsoft SQL Server, Databases, Website Development, Email Marketing, E-commerce, XML, Software Development, .NET, SQL, HTML, ASP.NET, Integration, Social Media Marketing, Sitecore, Social Media
Education
Old Dominion University 1992 — 1996
BA, Philosophy
Tidewater Community College 1990 — 1992
BS, Applied Science
FamilyLife July 2013 - Present
500ft High Designs July 2012 - Present
Sherpani February 2009 - June 2012
Sogeti October 2008 - February 2009
StarTek April 2001 - September 2008
Turn Leaf Inc May 2000 - March 2001
Skills
C#, CSS, Web Design, Microsoft SQL Server, Databases, Website Development, Email Marketing, E-commerce, XML, Software Development, .NET, SQL, HTML, ASP.NET, Integration, Social Media Marketing, Sitecore, Social Media
Education
Old Dominion University 1992 — 1996
BA, Philosophy
Tidewater Community College 1990 — 1992
BS, Applied Science
Justin Washer Justin Washer's StarTek Experience August 2008 - June 2012
Job Service Advisor Nelson Automotive Group
Industry Outsourcing/Offshoring
Experience
Nelsons Automotive August 2014 - Present
Convergys July 2011 - July 2014
StarTek August 2008 - June 2012
Southeastern Landscapes May 2003 - December 2008
StarTek 2007 - 2008
Skills
Public Speaking, Customer Service, Landscaping, Customer Service..., Customer Service..., Training Delivery, Coaching, Call Center, Call center start-up, Microsoft Word, Microsoft Exchange, Customer Satisfaction, Call Centers, Workforce Management, Troubleshooting, Customer Experience, Data Entry, Team Leadership, Training, Soft Skills, Sales, Employee Training, Contact Centers
Education
Patrick Henry Community College
Business Administration, Management and Operations
Apalachee High School
GED, General Studies
Nelsons Automotive August 2014 - Present
Convergys July 2011 - July 2014
StarTek August 2008 - June 2012
Southeastern Landscapes May 2003 - December 2008
StarTek 2007 - 2008
Skills
Public Speaking, Customer Service, Landscaping, Customer Service..., Customer Service..., Training Delivery, Coaching, Call Center, Call center start-up, Microsoft Word, Microsoft Exchange, Customer Satisfaction, Call Centers, Workforce Management, Troubleshooting, Customer Experience, Data Entry, Team Leadership, Training, Soft Skills, Sales, Employee Training, Contact Centers
Education
Patrick Henry Community College
Business Administration, Management and Operations
Apalachee High School
GED, General Studies
Clayton Barrows Clayton Barrows's StarTek Experience January 2009 - February 2012
Job Corrections
Industry Law Enforcement
Experience
Macon County Sheriff's Office September 2012 - Present
Marketing Alternatives Inc May 2012 - Present
Innovative Staff Solutions December 2011 - May 2012
StarTek January 2009 - February 2012
StarTek August 2007 - January 2009
Skills
Operations Management, Workforce Management, Vendor Management, Training, Team Leadership, Team Building, Supervisory Skills, Recruiting, Process Improvement, Performance Management, Outlook, Microsoft Office, Microsoft Excel, Leadership Development, Leadership, Interviews, Employee Training, Employee Relations, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Coaching, Call Centers, Call Center, Background Checks
Education
Richland Community College 1993 — 1995
Criminal Justice/Law Enforcement Administration
Macon County Sheriff's Office September 2012 - Present
Marketing Alternatives Inc May 2012 - Present
Innovative Staff Solutions December 2011 - May 2012
StarTek January 2009 - February 2012
StarTek August 2007 - January 2009
Skills
Operations Management, Workforce Management, Vendor Management, Training, Team Leadership, Team Building, Supervisory Skills, Recruiting, Process Improvement, Performance Management, Outlook, Microsoft Office, Microsoft Excel, Leadership Development, Leadership, Interviews, Employee Training, Employee Relations, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Coaching, Call Centers, Call Center, Background Checks
Education
Richland Community College 1993 — 1995
Criminal Justice/Law Enforcement Administration
Scott Emigh's StarTek Experience March 2008 - January 2010
Job Learning and Development Manager (Denver and Tulsa) at DIRECTV
Industry Telecommunications
Experience
Halliburton September 2014 - Present
DIRECTV January 2014 - September 2014
tw telecom, inc. 2010 - January 2014
StarTek March 2008 - January 2010
Comcast September 2001 - March 2008
AT&T Broadband October 1999 - September 2001
Williams Energy September 1998 - October 1999
Telecommunications, Incorporated February 1993 - August 1998
Skills
Performance Management, Employee Engagement, Leadership Development, Vendor Management, Talent Acquisition, Talent Management, Succession Planning, Coaching, Call Center, Training, Training Delivery, Employee Relations, Instructor-led Training, Call Centers, Program Management, Leadership, Process Improvement, Employee Training, Budgets, Workshop Facilitation, Onboarding, Management, Instructional Design, HRIS, Software Documentation, Change Management, Team Building, Strategy, Consulting, Strategic Planning, Organizational..., Human Resources, Business Analysis, Workforce Planning, Sales, Recruiting, Learning Management..., Organizational..., Interviews
Education
Oklahoma State University 1983 — 1988
Bachelor's of Science, Radio Television and Film
Oklahoma State University
Halliburton September 2014 - Present
DIRECTV January 2014 - September 2014
tw telecom, inc. 2010 - January 2014
StarTek March 2008 - January 2010
Comcast September 2001 - March 2008
AT&T Broadband October 1999 - September 2001
Williams Energy September 1998 - October 1999
Telecommunications, Incorporated February 1993 - August 1998
Skills
Performance Management, Employee Engagement, Leadership Development, Vendor Management, Talent Acquisition, Talent Management, Succession Planning, Coaching, Call Center, Training, Training Delivery, Employee Relations, Instructor-led Training, Call Centers, Program Management, Leadership, Process Improvement, Employee Training, Budgets, Workshop Facilitation, Onboarding, Management, Instructional Design, HRIS, Software Documentation, Change Management, Team Building, Strategy, Consulting, Strategic Planning, Organizational..., Human Resources, Business Analysis, Workforce Planning, Sales, Recruiting, Learning Management..., Organizational..., Interviews
Education
Oklahoma State University 1983 — 1988
Bachelor's of Science, Radio Television and Film
Oklahoma State University
Mark Veyette's StarTek Experience April 2011 - July 2012
Job Experienced CIO Providing Executive Coaching & Strategic IT Consulting.
Industry Information Technology and Services
Experience
Veyette Insights, LLC July 2014 - Present
The Digital Nexus July 2014 - January 2015
Cricket Communications July 2012 - July 2014
StarTek April 2011 - July 2012
HCL Technologies August 2010 - April 2011
T-Mobile USA August 2007 - August 2010
EchoStar Satellite, LLC September 2005 - August 2007
Veyette & Associates, Inc. April 2003 - September 2005
RealtorPrestige Real Estate Group, LLC April 2003 - September 2005
AT&T Broadband April 1998 - December 2002
Skills
Vendor Management, Telecommunications, Integration, Budgets, SDLC, Program Management, CRM, ITIL, Business Intelligence, Solution Architecture, Quality Assurance, IT Management, Business Analysis, Enterprise Software, Process Improvement, Leadership, IT Strategy, Cloud Computing, Servers, Cross-functional Team..., Data Center, Team Building, Networking, Data Warehousing, VoIP, Mergers & Acquisitions, Management, Sales, Disaster Recovery, Software Project..., Strategic Planning, Business Strategy, Governance, Information Technology, Business Process..., IT Operations, Requirements Analysis, Wireless, Software Development, Security, Change Management, PMO, Team Leadership, Agile Methodologies, Project Management, Project Portfolio..., SaaS, Infrastructure, Outsourcing, Enterprise Architecture
Education
Seton Hall University 1979 — 1981
BA
Valley Forge Military Academy & College 1977 — 1979
AA
Veyette Insights, LLC July 2014 - Present
The Digital Nexus July 2014 - January 2015
Cricket Communications July 2012 - July 2014
StarTek April 2011 - July 2012
HCL Technologies August 2010 - April 2011
T-Mobile USA August 2007 - August 2010
EchoStar Satellite, LLC September 2005 - August 2007
Veyette & Associates, Inc. April 2003 - September 2005
RealtorPrestige Real Estate Group, LLC April 2003 - September 2005
AT&T Broadband April 1998 - December 2002
Skills
Vendor Management, Telecommunications, Integration, Budgets, SDLC, Program Management, CRM, ITIL, Business Intelligence, Solution Architecture, Quality Assurance, IT Management, Business Analysis, Enterprise Software, Process Improvement, Leadership, IT Strategy, Cloud Computing, Servers, Cross-functional Team..., Data Center, Team Building, Networking, Data Warehousing, VoIP, Mergers & Acquisitions, Management, Sales, Disaster Recovery, Software Project..., Strategic Planning, Business Strategy, Governance, Information Technology, Business Process..., IT Operations, Requirements Analysis, Wireless, Software Development, Security, Change Management, PMO, Team Leadership, Agile Methodologies, Project Management, Project Portfolio..., SaaS, Infrastructure, Outsourcing, Enterprise Architecture
Education
Seton Hall University 1979 — 1981
BA
Valley Forge Military Academy & College 1977 — 1979
AA
Wes Coffman Wes Coffman's StarTek Experience September 2010 - Present
Job CCR II / Team Lead at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek September 2010 - Present
Skills
Call Centers, BPO, Workforce Management, Outsourcing, Contact Centers, Customer Experience, Customer Satisfaction, Service Delivery, Technical Support, Vendor Management, Troubleshooting, Customer Service, Social Networking, Network Administration, Networking, Network Security, Network Engineering, IT Management, IT Operations, Computer Hardware, Computer Science, Computer Repair, Computer Security, Computer Network..., Computer Maintenance, Information Technology, Information Security, Remote Desktop, Service Desk, Desktop Administration, Desktop Application..., IT Hardware Support, Help Desk Support, Helping Clients, Passion for Helping..., Employee Training, Technical Training, TCP/IP, Team Leadership, Team Management, Positive Can-do Attitude, Positive Personality, Employee Management, Microsoft Technologies, Cisco Technologies
Education
Waynesville High School 1994 — 1998
Sinclair Community College
Associate's degree, Network and System Administration/Administrator
StarTek September 2010 - Present
Skills
Call Centers, BPO, Workforce Management, Outsourcing, Contact Centers, Customer Experience, Customer Satisfaction, Service Delivery, Technical Support, Vendor Management, Troubleshooting, Customer Service, Social Networking, Network Administration, Networking, Network Security, Network Engineering, IT Management, IT Operations, Computer Hardware, Computer Science, Computer Repair, Computer Security, Computer Network..., Computer Maintenance, Information Technology, Information Security, Remote Desktop, Service Desk, Desktop Administration, Desktop Application..., IT Hardware Support, Help Desk Support, Helping Clients, Passion for Helping..., Employee Training, Technical Training, TCP/IP, Team Leadership, Team Management, Positive Can-do Attitude, Positive Personality, Employee Management, Microsoft Technologies, Cisco Technologies
Education
Waynesville High School 1994 — 1998
Sinclair Community College
Associate's degree, Network and System Administration/Administrator
Rosemary Hanratty Rosemary Hanratty's StarTek Experience January 2009 - July 2015
Job Senior Director of Marketing at IBEX | Global
Industry Marketing and Advertising
Experience
IBEX Global 2015 - Present
STARTEK January 2009 - July 2015
Thomas & Perkins 1997 - 2000
Denver Broncos Football Club 1994 - 1997
The Wharton Group 1987 - 1994
Skills
Public Relations
Education
Saint Mary's College
English
University of Colorado Denver
Psychology
IBEX Global 2015 - Present
STARTEK January 2009 - July 2015
Thomas & Perkins 1997 - 2000
Denver Broncos Football Club 1994 - 1997
The Wharton Group 1987 - 1994
Skills
Public Relations
Education
Saint Mary's College
English
University of Colorado Denver
Psychology
Kim (Thomson) Lacoursiere Kim (Thomson) Lacoursiere's StarTek Experience July 2003 - May 2006
Job Adult Education Facilitator at The Salvation Army Community Services (Calgary)
Industry Health, Wellness and Fitness
Experience
Kim's South Hill Designs November 2013 - Present
The Salvation Army Community Services (Calgary) February 2015 - Present
Alberta Preventative Health Services May 2014 - February 2015
IHS Energy January 2013 - May 2014
IHS February 2011 - November 2012
The Regina and District Food Bank September 2007 - November 2008
StarTek July 2003 - May 2006
Service and Hospitality Safety Association June 2001 - July 2003
Crown Life Insurance Company April 1993 - June 2000
Skills
Adult Education, Public Speaking, Ballroom Dance, Toastmasters, Occupational Health and..., Fundraising, Special Events Planning, Exceptional Customer..., Customer Service, Event Planning, Training, Recruiting, Team Leadership, Sales, Cross-functional Team..., Event Management, Program Management, Teamwork, Microsoft Excel, Analysis, Business Development, Strategy, Leadership, Management, Product Management, Project Management
Education
St. Francis Xavier University 2005 — 2010
Adult Education
SAIT 2010 — 2014
Oil and Gas Industry
Southern Alberta Institute of Technology / SAIT 2011 — 2014
Geology/Earth Science, General
SIAST, Saskatoon, Saskatchewan 2009 — 2013
Certified Occupational Health and Safety Professional, OH&S
SIAST, Wascana 2004 — 2004
Adult Education and Training
Kim's South Hill Designs November 2013 - Present
The Salvation Army Community Services (Calgary) February 2015 - Present
Alberta Preventative Health Services May 2014 - February 2015
IHS Energy January 2013 - May 2014
IHS February 2011 - November 2012
The Regina and District Food Bank September 2007 - November 2008
StarTek July 2003 - May 2006
Service and Hospitality Safety Association June 2001 - July 2003
Crown Life Insurance Company April 1993 - June 2000
Skills
Adult Education, Public Speaking, Ballroom Dance, Toastmasters, Occupational Health and..., Fundraising, Special Events Planning, Exceptional Customer..., Customer Service, Event Planning, Training, Recruiting, Team Leadership, Sales, Cross-functional Team..., Event Management, Program Management, Teamwork, Microsoft Excel, Analysis, Business Development, Strategy, Leadership, Management, Product Management, Project Management
Education
St. Francis Xavier University 2005 — 2010
Adult Education
SAIT 2010 — 2014
Oil and Gas Industry
Southern Alberta Institute of Technology / SAIT 2011 — 2014
Geology/Earth Science, General
SIAST, Saskatoon, Saskatchewan 2009 — 2013
Certified Occupational Health and Safety Professional, OH&S
SIAST, Wascana 2004 — 2004
Adult Education and Training
Alex Calderwood's StarTek Experience August 2009 - November 2009
Job Sr. Recruiter at Shamrock Recruiting
Industry Staffing and Recruiting
Experience
Shamrock Recruiting February 2014 - Present
Experis July 2011 - February 2014
RemX Specialty Staffing September 2010 - July 2011
Colorado State Bank and Trust June 2010 - August 2010
Olin Staffing LLC November 2009 - December 2009
StarTek August 2009 - November 2009
RemX Financial Staffing May 2007 - April 2009
All Copy Products July 2006 - May 2007
Wilmington Finance August 2005 - June 2006
Full Spectrum January 2003 - August 2005
Skills
Sourcing, Recruiting, Interviews, Internet Recruiting, Talent Acquisition, Cold Calling, Screening, Human Resources, Marketing, Applicant Tracking..., Technical Recruiting, Onboarding, Sales, College Recruiting, Contract Recruitment, Talent Management, Temporary Placement, Temporary Staffing, Staffing Services, Staff Augmentation, Screening Resumes, Resume Writing, Recruitment Advertising, Personnel Management, Permanent Placement, Networking, Interview Preparation, Hiring, Executive Search, Employer Branding, Employee Relations, Benefits Negotiation, Time Management, Training
Education
Northern Arizona University 1991 — 1995
Mullen High School 1987 — 1991
Shamrock Recruiting February 2014 - Present
Experis July 2011 - February 2014
RemX Specialty Staffing September 2010 - July 2011
Colorado State Bank and Trust June 2010 - August 2010
Olin Staffing LLC November 2009 - December 2009
StarTek August 2009 - November 2009
RemX Financial Staffing May 2007 - April 2009
All Copy Products July 2006 - May 2007
Wilmington Finance August 2005 - June 2006
Full Spectrum January 2003 - August 2005
Skills
Sourcing, Recruiting, Interviews, Internet Recruiting, Talent Acquisition, Cold Calling, Screening, Human Resources, Marketing, Applicant Tracking..., Technical Recruiting, Onboarding, Sales, College Recruiting, Contract Recruitment, Talent Management, Temporary Placement, Temporary Staffing, Staffing Services, Staff Augmentation, Screening Resumes, Resume Writing, Recruitment Advertising, Personnel Management, Permanent Placement, Networking, Interview Preparation, Hiring, Executive Search, Employer Branding, Employee Relations, Benefits Negotiation, Time Management, Training
Education
Northern Arizona University 1991 — 1995
Mullen High School 1987 — 1991
Nathaniel Penland Nathaniel Penland's StarTek Experience June 2012 - August 2013
Job Client Support Specialist at AT&T
Industry Telecommunications
Experience
AT&T August 2013 - Present
Colorado Christian University May 2012 - Present
Elm Avenue Baptist Church June 2012 - August 2013
STARTEK June 2012 - August 2013
Grace Baptist Church April 2007 - April 2012
Precision Assembly April 2007 - December 2011
Touchstone Communications April 2006 - May 2007
Skills
Quality Assurance, Biblical Counseling, Telemarketing, Church Events, Theology, Leadership, Leadership Development, Public Speaking, Training, Teaching, Management, Team Leadership, Community Outreach, Process Improvement, Call Centers, Telecommunications, Higher Education, Account Management, Microsoft Office, Customer Service
Education
Southwestern Baptist Theological Seminary 2000 — 2003
Master of Divinity (MDiv), Biblical Languages
Jacksonville State University 1996 — 2000
Bachelor of Arts (BA), Graphic Design
AT&T August 2013 - Present
Colorado Christian University May 2012 - Present
Elm Avenue Baptist Church June 2012 - August 2013
STARTEK June 2012 - August 2013
Grace Baptist Church April 2007 - April 2012
Precision Assembly April 2007 - December 2011
Touchstone Communications April 2006 - May 2007
Skills
Quality Assurance, Biblical Counseling, Telemarketing, Church Events, Theology, Leadership, Leadership Development, Public Speaking, Training, Teaching, Management, Team Leadership, Community Outreach, Process Improvement, Call Centers, Telecommunications, Higher Education, Account Management, Microsoft Office, Customer Service
Education
Southwestern Baptist Theological Seminary 2000 — 2003
Master of Divinity (MDiv), Biblical Languages
Jacksonville State University 1996 — 2000
Bachelor of Arts (BA), Graphic Design
Charlotte Zwiebel Charlotte Zwiebel's StarTek Experience January 2010 - April 2010
Job Just 4 Seniors
Industry Consumer Services
Experience
Oklahoma State University January 2013 - Present
Chickasaw Telecom, Inc. 2010 - 2012
StarTek January 2010 - April 2010
Skills
Have working knowledge..., Work well with others..., Customer Service, Invoicing, Call Centers, Administration, Data Entry, Customer Satisfaction, Time Management, Microsoft Excel, Microsoft Word, PowerPoint
Education
Upper Iowa University 2002 — 2003
Oklahoma State University 1995 — 1996
Oklahoma State University January 2013 - Present
Chickasaw Telecom, Inc. 2010 - 2012
StarTek January 2010 - April 2010
Skills
Have working knowledge..., Work well with others..., Customer Service, Invoicing, Call Centers, Administration, Data Entry, Customer Satisfaction, Time Management, Microsoft Excel, Microsoft Word, PowerPoint
Education
Upper Iowa University 2002 — 2003
Oklahoma State University 1995 — 1996
Derrick McDonald Derrick McDonald's StarTek Experience July 2010 - November 2012
Job Help Desk Specialist at Kelly Services
Industry Staffing and Recruiting
Experience
Kelly Services May 2015 - Present
Intrado January 2014 - April 2015
Gunther Douglas December 2013 - January 2014
Xerox November 2012 - November 2013
STARTEK July 2010 - November 2012
Skills
Active Directory, Verint, ACSR, Citrix, Real-Time Adherence, Microsoft Office, Outlook, ICOMS, CMS, eWFM, Mobile Devices, Mobile Applications, Connectivity, Putty, Identity Guard, Entrust Token, Aladdin Token, Safeword, Windows XP, Windows Vista, Windows 7, 911Net, IUP - Intrado Unified..., Ultra Edit, Meridian, Good Mobile Email, Lotus Notes, Sametime, Android, iPhone Support, iPhone, Blackberry, Blackberry Enterprise..., Blackberry OS, Blackberry Applications, Outside View, Unix, Connect: Enterprise, SQL, Network Connect, Junos Pulse, VPN, Concert Band, Music Theory, Tuba, Euphonium
Education
University of Advancing Technology 2015 — 2019
Bachelor’s Degree, Game Programming
Chanute High School 2003 — 2007
High School, General Studies
Kelly Services May 2015 - Present
Intrado January 2014 - April 2015
Gunther Douglas December 2013 - January 2014
Xerox November 2012 - November 2013
STARTEK July 2010 - November 2012
Skills
Active Directory, Verint, ACSR, Citrix, Real-Time Adherence, Microsoft Office, Outlook, ICOMS, CMS, eWFM, Mobile Devices, Mobile Applications, Connectivity, Putty, Identity Guard, Entrust Token, Aladdin Token, Safeword, Windows XP, Windows Vista, Windows 7, 911Net, IUP - Intrado Unified..., Ultra Edit, Meridian, Good Mobile Email, Lotus Notes, Sametime, Android, iPhone Support, iPhone, Blackberry, Blackberry Enterprise..., Blackberry OS, Blackberry Applications, Outside View, Unix, Connect: Enterprise, SQL, Network Connect, Junos Pulse, VPN, Concert Band, Music Theory, Tuba, Euphonium
Education
University of Advancing Technology 2015 — 2019
Bachelor’s Degree, Game Programming
Chanute High School 2003 — 2007
High School, General Studies
Doug Carter's StarTek Experience January 2013 - Present
Job VP Business Development at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek January 2013 - Present
CW Enterprises Business Consulting March 2007 - December 2012
People-4- PAWS FL 2008 - 2011
Support Services Group (S2G) May 2002 - March 2007
Stream International May 1998 - May 2002
Sykes Enterprises October 1991 - September 1996
Skills
Process Improvement, Nonprofits, Recruiting, Business Planning, Technical Support, Strategic Planning, Mergers & Acquisitions, Knowledge Sharing, Strategy, Cloud Computing, BPO, Lead Generation, Sales, Business Development, Offshoring, Account Management, Contact Centers, Human Resources, Solution Selling, Talent Acquisition, Project Planning, Customer Experience, Service Delivery, Team Building, Management, Teamwork, Strategic Partnerships, Technical Recruiting, Business Strategy, Leadership, Performance Management, Salesforce.com, Marketing, Outsourcing, Program Management, Project Management, New Business Development, Cross-functional Team..., Professional Services, Negotiation, Software Documentation, Change Management, Workforce Management, Healthcare, CRM, Start-ups, Business Analysis, Customer Retention, Customer Satisfaction, Product Management
Education
The Ohio State University 1970 — 1972
MBA, Marketing, Consumer behavior
University of Maryland College Park
Bachelor of Applied Science , Engineering and Education
StarTek January 2013 - Present
CW Enterprises Business Consulting March 2007 - December 2012
People-4- PAWS FL 2008 - 2011
Support Services Group (S2G) May 2002 - March 2007
Stream International May 1998 - May 2002
Sykes Enterprises October 1991 - September 1996
Skills
Process Improvement, Nonprofits, Recruiting, Business Planning, Technical Support, Strategic Planning, Mergers & Acquisitions, Knowledge Sharing, Strategy, Cloud Computing, BPO, Lead Generation, Sales, Business Development, Offshoring, Account Management, Contact Centers, Human Resources, Solution Selling, Talent Acquisition, Project Planning, Customer Experience, Service Delivery, Team Building, Management, Teamwork, Strategic Partnerships, Technical Recruiting, Business Strategy, Leadership, Performance Management, Salesforce.com, Marketing, Outsourcing, Program Management, Project Management, New Business Development, Cross-functional Team..., Professional Services, Negotiation, Software Documentation, Change Management, Workforce Management, Healthcare, CRM, Start-ups, Business Analysis, Customer Retention, Customer Satisfaction, Product Management
Education
The Ohio State University 1970 — 1972
MBA, Marketing, Consumer behavior
University of Maryland College Park
Bachelor of Applied Science , Engineering and Education
Abin Bania's StarTek Experience 2003 - 2005
Job Accounts Payable Accountant at Guidance Residential
Industry Accounting
Experience
Guidance Residential July 2013 - Present
ABC Imaging December 2010 - June 2013
Up Against The Wall April 2005 - December 2010
StarTek 2003 - 2005
eSoft November 2000 - September 2001
Skills
Accounting, Accounts Payable, Financial Reporting, Financial Analysis, Microsoft Excel, Budgets, Payroll, Account Reconciliation, Accruals, Invoicing, Microsoft Office, General Ledger, Customer Service, Cash Flow
Education
University of Phoenix 2006 — 2008
MBA
Suffolk University - Sawyer Business School 1996 — 2000
Bachelor
Guidance Residential July 2013 - Present
ABC Imaging December 2010 - June 2013
Up Against The Wall April 2005 - December 2010
StarTek 2003 - 2005
eSoft November 2000 - September 2001
Skills
Accounting, Accounts Payable, Financial Reporting, Financial Analysis, Microsoft Excel, Budgets, Payroll, Account Reconciliation, Accruals, Invoicing, Microsoft Office, General Ledger, Customer Service, Cash Flow
Education
University of Phoenix 2006 — 2008
MBA
Suffolk University - Sawyer Business School 1996 — 2000
Bachelor
Stan Hoag's StarTek Experience December 2009 - June 2010
Job General Manager at Connexionpoint
Industry Outsourcing/Offshoring
Experience
Connexionpoint March 2015 - Present
Alorica February 2014 - March 2015
Xerox Services May 2012 - November 2013
Affiliated Computer Services September 2010 - May 2012
StarTek December 2009 - June 2010
Affiliated Computer Services January 2008 - December 2009
Countrywide Home Loans October 2006 - January 2008
Telvista 1999 - 2006
Skills
Contact Centers, Workforce Management, Customer Retention, Call Center, BPO, Call Centers, Wireless, Operations Management, Call center start-up, Client Relations Skills, Microsoft Excel, Outsourcing, Vendor Management, CRM, Service Delivery, Process Improvement, Customer Satisfaction, Call Center Development, Avaya, Customer Experience, Management, Six Sigma, Client Relations, Business Process..., Avaya Technologies
Education
The University of Texas at Arlington
Connexionpoint March 2015 - Present
Alorica February 2014 - March 2015
Xerox Services May 2012 - November 2013
Affiliated Computer Services September 2010 - May 2012
StarTek December 2009 - June 2010
Affiliated Computer Services January 2008 - December 2009
Countrywide Home Loans October 2006 - January 2008
Telvista 1999 - 2006
Skills
Contact Centers, Workforce Management, Customer Retention, Call Center, BPO, Call Centers, Wireless, Operations Management, Call center start-up, Client Relations Skills, Microsoft Excel, Outsourcing, Vendor Management, CRM, Service Delivery, Process Improvement, Customer Satisfaction, Call Center Development, Avaya, Customer Experience, Management, Six Sigma, Client Relations, Business Process..., Avaya Technologies
Education
The University of Texas at Arlington
Bob Guarnieri's StarTek Experience May 2015 - Present
Job Vice President / Business Development at STARTEK
Industry Outsourcing/Offshoring
Experience
STARTEK May 2015 - Present
Fusion Contact Centers, LLC March 2013 - April 2015
The Results Companies August 2007 - February 2013
Technion Communications Corp 1999 - 2006
Marcom Technologies 1998 - 1999
Precision Response Corporation 1994 - 1998
Valasis 1985 - 1989
CUC 1985 - 1989
Skills
Outsourcing, Vendor Management, BPO, Call Center, Customer Experience, Workforce Management, Call Centers, Contact Centers, Inbound Marketing, Call Center Development, Process Improvement, Operations Management, New Business Development, Business Development, Sales, Customer Retention, Telemarketing, Customer Satisfaction, Offshoring, Lead Generation, Performance Management, Customer Acquisition, CRM, Outsourcing Management, P&L Management, Team Management, Strategic Partnerships, Business Process..., Account Management, Analytics, Strategy, Telecommunications, Relationship Management, Management, Leadership, Cross-functional Team...
Education
Sacred Heart University 1981 — 1985
Bachelor of Science (B.S.)
stamford catholic high school
STARTEK May 2015 - Present
Fusion Contact Centers, LLC March 2013 - April 2015
The Results Companies August 2007 - February 2013
Technion Communications Corp 1999 - 2006
Marcom Technologies 1998 - 1999
Precision Response Corporation 1994 - 1998
Valasis 1985 - 1989
CUC 1985 - 1989
Skills
Outsourcing, Vendor Management, BPO, Call Center, Customer Experience, Workforce Management, Call Centers, Contact Centers, Inbound Marketing, Call Center Development, Process Improvement, Operations Management, New Business Development, Business Development, Sales, Customer Retention, Telemarketing, Customer Satisfaction, Offshoring, Lead Generation, Performance Management, Customer Acquisition, CRM, Outsourcing Management, P&L Management, Team Management, Strategic Partnerships, Business Process..., Account Management, Analytics, Strategy, Telecommunications, Relationship Management, Management, Leadership, Cross-functional Team...
Education
Sacred Heart University 1981 — 1985
Bachelor of Science (B.S.)
stamford catholic high school
Florencia Saldias's StarTek Experience Head Finance ControllerMikron2011 - Present
Job Head Finance Controller at Mikron
Industry Accounting
Experience
StarTek Head Finance ControllerMikron2011 - Present
Pinnacle Architectural Lighting July 2009 - Present
Education
Regis University 2011 — 2012
Master's degree, Accounting and Finance
Regis University 2001 — 2005
StarTek Head Finance ControllerMikron2011 - Present
Pinnacle Architectural Lighting July 2009 - Present
Education
Regis University 2011 — 2012
Master's degree, Accounting and Finance
Regis University 2001 — 2005
Susan Padley's StarTek Experience March 2007 - Present
Job General Manager/Regional Vice President, Philippines
Industry Outsourcing/Offshoring
Experience
StarTek March 2007 - Present
StarTek March 2007 - Present
StarTek USA, Inc 2007 - Present
Home Shopping Network April 2004 - March 2006
Ticketmaster 2000 - 2004
TeleTech 1996 - 1999
Education
Oklahoma State University
StarTek March 2007 - Present
StarTek March 2007 - Present
StarTek USA, Inc 2007 - Present
Home Shopping Network April 2004 - March 2006
Ticketmaster 2000 - 2004
TeleTech 1996 - 1999
Education
Oklahoma State University
Trent Kurtzman's StarTek Experience February 2008 - April 2010
Job Engineering Student at The Ohio State University
Industry Mechanical or Industrial Engineering
Experience
CenturyLink August 2010 - October 2011
StarTek February 2008 - April 2010
Medco February 2006 - June 2007
InfoCision Management Corporation September 2005 - February 2006
Game Crazy November 2004 - February 2005
Aetna October 2002 - November 2004
Discover Financial Services May 2001 - August 2002
Cinemark March 1999 - August 1999
The Walt Disney Company June 1996 - January 1999
Skills
Troubleshooting
Education
The Ohio State University 2012 — 2015
Bachelor of Engineering (B.E.), Mechanical Engineering, 3.0
The University of Akron 1997 — 2001
Bachelor of Arts (B.A.), Mass Communication/Media Studies
CenturyLink August 2010 - October 2011
StarTek February 2008 - April 2010
Medco February 2006 - June 2007
InfoCision Management Corporation September 2005 - February 2006
Game Crazy November 2004 - February 2005
Aetna October 2002 - November 2004
Discover Financial Services May 2001 - August 2002
Cinemark March 1999 - August 1999
The Walt Disney Company June 1996 - January 1999
Skills
Troubleshooting
Education
The Ohio State University 2012 — 2015
Bachelor of Engineering (B.E.), Mechanical Engineering, 3.0
The University of Akron 1997 — 2001
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Ryan Carey's StarTek Experience 2009 - 2011
Job Site Director at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes January 2013 - Present
Expedia 2011 - 2013
StarTek 2009 - 2011
Expedia 2008 - 2009
Fujitsu 2007 - 2008
ACCENT Marketing 2004 - 2007
ePerformax 2003 - 2004
AT&T Mobility 1998 - 2003
Skills
Operations Management, Workforce Management, Outsourcing, Call Center, BPO, Process Improvement, Team Building, Call Centers, Leadership Development, Management, Quality Assurance, Contact Centers, Performance Management, Project Management, CRM, Strategic Planning, Leadership, Customer Service, Customer Satisfaction, Inbound Marketing, Start-ups, Change Management, Training, Program Management, Service Delivery, Team Leadership, Customer Experience, Call Center Development, Sales, Coaching, Business Analysis, Team Management, Contract Negotiation, Forecasting, Vendor Management, P&L Management, Negotiation, Offshoring, Contact Center..., Six Sigma, Business Process, Customer Retention, Business Process..., Account Management, Sla, IEX, Software Documentation, Key Performance..., Outsourcing Management, Telemarketing
Education
The University of Memphis
Sykes January 2013 - Present
Expedia 2011 - 2013
StarTek 2009 - 2011
Expedia 2008 - 2009
Fujitsu 2007 - 2008
ACCENT Marketing 2004 - 2007
ePerformax 2003 - 2004
AT&T Mobility 1998 - 2003
Skills
Operations Management, Workforce Management, Outsourcing, Call Center, BPO, Process Improvement, Team Building, Call Centers, Leadership Development, Management, Quality Assurance, Contact Centers, Performance Management, Project Management, CRM, Strategic Planning, Leadership, Customer Service, Customer Satisfaction, Inbound Marketing, Start-ups, Change Management, Training, Program Management, Service Delivery, Team Leadership, Customer Experience, Call Center Development, Sales, Coaching, Business Analysis, Team Management, Contract Negotiation, Forecasting, Vendor Management, P&L Management, Negotiation, Offshoring, Contact Center..., Six Sigma, Business Process, Customer Retention, Business Process..., Account Management, Sla, IEX, Software Documentation, Key Performance..., Outsourcing Management, Telemarketing
Education
The University of Memphis
James Rupert's StarTek Experience February 2004 - December 2004
Job Focal Engineer at Ericsson
Industry Information Technology and Services
Experience
Ericsson July 2014 - Present
Ericsson January 2013 - July 2014
Ericsson July 2012 - January 2013
Ericsson January 2010 - July 2012
DIRECTV October 2006 - March 2010
Wyoming Air National Guard June 2002 - June 2008
Comcast August 2006 - October 2006
Baxter BioScience December 2004 - May 2006
StarTek February 2004 - December 2004
Skills
Satellite, Troubleshooting, IP, Broadcast Engineering, Testing, MPEG-4, Broadcast Television, Compression, Technical Writing, Encoders, Multiplexers, ATSC, IP Multicast, Project Management..., Computers, Server Management
Education
Regis University 2006 — 2009
NA, Computer Networks & eSecurity
University of Wyoming 2003 — 2006
NA, Computer Engineering
Jackson Hole High School 1998 — 2002
Ericsson July 2014 - Present
Ericsson January 2013 - July 2014
Ericsson July 2012 - January 2013
Ericsson January 2010 - July 2012
DIRECTV October 2006 - March 2010
Wyoming Air National Guard June 2002 - June 2008
Comcast August 2006 - October 2006
Baxter BioScience December 2004 - May 2006
StarTek February 2004 - December 2004
Skills
Satellite, Troubleshooting, IP, Broadcast Engineering, Testing, MPEG-4, Broadcast Television, Compression, Technical Writing, Encoders, Multiplexers, ATSC, IP Multicast, Project Management..., Computers, Server Management
Education
Regis University 2006 — 2009
NA, Computer Networks & eSecurity
University of Wyoming 2003 — 2006
NA, Computer Engineering
Jackson Hole High School 1998 — 2002
Link Hochnadel's StarTek Experience 2012 - Present
Job Technical Support/Customer Service at Startek
Industry Computer & Network Security
Experience
StarTek 2012 - Present
PA Burkdoll & Sons May 2009 - December 2012
LANTamers May 2008 - May 2009
Cybernetics October 2007 - May 2008
Logica September 2003 - May 2007
Syntek Systems 1995 - 2003
Skills
Testing, Linux, Software Development, Quality Assurance, Servers, Technical Support, Telecommunications, Management, Web Applications, Solaris, Operating Systems, Troubleshooting, Integration, SQL, HTML, Java, C++, Software Documentation, Computer Hardware, Computer Security
Education
Stanford University 1972 — 1976
B.S. Mathematical Sciences, Computer Programming
CCHS 1968 — 1972
StarTek 2012 - Present
PA Burkdoll & Sons May 2009 - December 2012
LANTamers May 2008 - May 2009
Cybernetics October 2007 - May 2008
Logica September 2003 - May 2007
Syntek Systems 1995 - 2003
Skills
Testing, Linux, Software Development, Quality Assurance, Servers, Technical Support, Telecommunications, Management, Web Applications, Solaris, Operating Systems, Troubleshooting, Integration, SQL, HTML, Java, C++, Software Documentation, Computer Hardware, Computer Security
Education
Stanford University 1972 — 1976
B.S. Mathematical Sciences, Computer Programming
CCHS 1968 — 1972
Doug Tackett's StarTek Experience September 2013 - Present
Job Senior Vice President, General Counsel at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek September 2013 - Present
Comdata September 2012 - September 2013
Sitel September 2007 - September 2012
HCA July 2005 - September 2007
Baker, Donelson, Bearman, Caldwell & Berkowitz August 2000 - July 2005
Skills
Contract Negotiation, Corporate Law, Litigation, Outsourcing, Intellectual Property, Mergers, Mediation, Arbitration, Civil Litigation, Due Diligence, Legal Compliance, Insurance, Legal Writing, Legal Research, Healthcare, HIPAA, Mergers & Acquisitions, Corporate Governance
Education
The University of Memphis—Cecil C. Humphreys School of Law 1996 — 1999
Doctor of Law (JD)
University of Tennessee-Knoxville 1990 — 1994
Bachelor's degree, Political Science
StarTek September 2013 - Present
Comdata September 2012 - September 2013
Sitel September 2007 - September 2012
HCA July 2005 - September 2007
Baker, Donelson, Bearman, Caldwell & Berkowitz August 2000 - July 2005
Skills
Contract Negotiation, Corporate Law, Litigation, Outsourcing, Intellectual Property, Mergers, Mediation, Arbitration, Civil Litigation, Due Diligence, Legal Compliance, Insurance, Legal Writing, Legal Research, Healthcare, HIPAA, Mergers & Acquisitions, Corporate Governance
Education
The University of Memphis—Cecil C. Humphreys School of Law 1996 — 1999
Doctor of Law (JD)
University of Tennessee-Knoxville 1990 — 1994
Bachelor's degree, Political Science
Arthur Salazar's StarTek Experience 2012 - March 2013
Job Senior Financial Analyst at Level 3 Communications
Industry Hospital & Health Care
Experience
Level 3 Communications March 2013 - Present
StarTek 2012 - March 2013
Catholic Health Initiatives 2008 - 2012
Western Union 2007 - 2008
Allianz Seguros 2004 - 2007
KPMG 2001 - 2003
Skills
Sarbanes-Oxley Act
Education
Regis University 2009 — 2011
Master, MBA in Finance
Mackenzie University, Sao Paulo – Brazil 1996 — 2001
•Bachelor of Arts in Business Administration, 2001
Level 3 Communications March 2013 - Present
StarTek 2012 - March 2013
Catholic Health Initiatives 2008 - 2012
Western Union 2007 - 2008
Allianz Seguros 2004 - 2007
KPMG 2001 - 2003
Skills
Sarbanes-Oxley Act
Education
Regis University 2009 — 2011
Master, MBA in Finance
Mackenzie University, Sao Paulo – Brazil 1996 — 2001
•Bachelor of Arts in Business Administration, 2001
Cindy Houghton's StarTek Experience December 1995 - November 1997
Job Executive Escalations Specialist at Sprint
Industry Information Technology and Services
Experience
Sprint January 2011 - Present
Clearwire August 2009 - January 2011
Advantage Credit January 2007 - July 2009
Volt November 1997 - November 2005
StarTek December 1995 - November 1997
Skills
Customer Service, Online Marketing, Outlook, Customer Relations, Excel, Microsoft Excel, SaaS, Online Advertising, Microsoft Office, Training, Call Centers, Salesforce.com, Technical Support, Process Improvement, Team Leadership, HP, Customer Retention, Troubleshooting, Customer Satisfaction, Networking, Customer Experience, Telecommunications, Software Documentation, Computer Hardware, VoIP, Vendor Management, Windows 7, Mobile Devices, Wireless, System Deployment, Wireless Networking, SharePoint, Cloud Computing, Routers, Windows
Education
Temple University
Sprint January 2011 - Present
Clearwire August 2009 - January 2011
Advantage Credit January 2007 - July 2009
Volt November 1997 - November 2005
StarTek December 1995 - November 1997
Skills
Customer Service, Online Marketing, Outlook, Customer Relations, Excel, Microsoft Excel, SaaS, Online Advertising, Microsoft Office, Training, Call Centers, Salesforce.com, Technical Support, Process Improvement, Team Leadership, HP, Customer Retention, Troubleshooting, Customer Satisfaction, Networking, Customer Experience, Telecommunications, Software Documentation, Computer Hardware, VoIP, Vendor Management, Windows 7, Mobile Devices, Wireless, System Deployment, Wireless Networking, SharePoint, Cloud Computing, Routers, Windows
Education
Temple University
Troy Billingham's StarTek Experience August 2009 - March 2011
Job MITS Operations Lead at Long View Systems
Industry Computer & Network Security
Experience
Long View Systems November 2014 - Present
Long View Systems December 2013 - Present
Long View Systems March 2011 - December 2013
StarTek August 2009 - March 2011
Lerch Bates Inc September 2008 - August 2009
Lerch Bates Inc March 1999 - September 2008
Lerch Bates & Associates 2000 - 2008
Skills
Servers, System Administration, Citrix, Active Directory, Microsoft Exchange, Windows Server, IT Operations, Software Installation, Group Policy, Technical Support, Project Management, VMware ESX, Blackberry Enterprise..., Disaster Recovery, VMware, Virtualization, vSphere, DNS, Windows 7, DHCP, VMware Infrastructure, Management, Citrix Metaframe, Change Management, Server 2000-2008, Windows Vista, Watchguard, XP, Windows XP, Leadership, Team Leadership
Education
Regis University
Long View Systems November 2014 - Present
Long View Systems December 2013 - Present
Long View Systems March 2011 - December 2013
StarTek August 2009 - March 2011
Lerch Bates Inc September 2008 - August 2009
Lerch Bates Inc March 1999 - September 2008
Lerch Bates & Associates 2000 - 2008
Skills
Servers, System Administration, Citrix, Active Directory, Microsoft Exchange, Windows Server, IT Operations, Software Installation, Group Policy, Technical Support, Project Management, VMware ESX, Blackberry Enterprise..., Disaster Recovery, VMware, Virtualization, vSphere, DNS, Windows 7, DHCP, VMware Infrastructure, Management, Citrix Metaframe, Change Management, Server 2000-2008, Windows Vista, Watchguard, XP, Windows XP, Leadership, Team Leadership
Education
Regis University
Mike Miyaki's StarTek Experience 1997 - 1999
Job Director of Business Operations at LMC Right Start Inc
Industry Retail
Experience
LMC Right Start Inc September 2009 - Present
LMC Right Start Inc May 2009 - Present
The Parent Company June 1999 - January 2009
The Parent Company June 1999 - January 2009
eToys Direct 1999 - 2009
Startek 1997 - 1999
US Bank 1981 - 1997
Skills
Process Improvement, Vendor Management, Cross-functional Team..., Forecasting, Business Process..., Management, Budgets, E-commerce, Leadership, Call Center, Retail, Start-ups, Customer Service, Team Building, Account Management, Inventory Management, Negotiation, Microsoft Office, Call Centers, Outsourcing, Strategic Planning, Project Management, P&L Management, Contract Negotiation, Product Management, Human Resources, Merchandising, Sales, Product Development, Operations Management, Financial Analysis, Marketing, Workforce Management, Microsoft Excel, Financial Modeling, Purchasing, Marketing Strategy
Education
Northern Illinois University
Accounting
University of Illinois at Urbana-Champaign
Accounting, Architecture
LMC Right Start Inc September 2009 - Present
LMC Right Start Inc May 2009 - Present
The Parent Company June 1999 - January 2009
The Parent Company June 1999 - January 2009
eToys Direct 1999 - 2009
Startek 1997 - 1999
US Bank 1981 - 1997
Skills
Process Improvement, Vendor Management, Cross-functional Team..., Forecasting, Business Process..., Management, Budgets, E-commerce, Leadership, Call Center, Retail, Start-ups, Customer Service, Team Building, Account Management, Inventory Management, Negotiation, Microsoft Office, Call Centers, Outsourcing, Strategic Planning, Project Management, P&L Management, Contract Negotiation, Product Management, Human Resources, Merchandising, Sales, Product Development, Operations Management, Financial Analysis, Marketing, Workforce Management, Microsoft Excel, Financial Modeling, Purchasing, Marketing Strategy
Education
Northern Illinois University
Accounting
University of Illinois at Urbana-Champaign
Accounting, Architecture
Jonathan Ruskin's StarTek Experience June 2006 - January 2007
Job Night Auditor at Hyatt Regency Suites Palm Springs
Industry Hospitality
Experience
Hyatt Hotels Corporation May 2012 - Present
Shilo Inns Suites Hotels March 2011 - May 2012
Accountemps January 2009 - March 2011
La Quinta Resort & Club May 2007 - February 2008
StarTek June 2006 - January 2007
Baymont Inns & Suites June 2004 - July 2006
Kroger 2001 - 2002
Suncoast Motion Picture Company 1999 - 1999
Richland Community College 1995 - 1999
Skills
Microsoft Excel, Event Planning, Employee Relations, Hotels, Team Leadership, Customer Service, Microsoft Office, Social Media, Management, Customer Satisfaction, Hospitality, Event Management, Property Management..., Switchboard, Front Office, Schedule, Open Office
Education
Southern Illinois University, Carbondale 1999 — 2002
Cinema Theory
Richland Community College 1995 — 1999
Speech and Drama, Journalism
Hyatt Hotels Corporation May 2012 - Present
Shilo Inns Suites Hotels March 2011 - May 2012
Accountemps January 2009 - March 2011
La Quinta Resort & Club May 2007 - February 2008
StarTek June 2006 - January 2007
Baymont Inns & Suites June 2004 - July 2006
Kroger 2001 - 2002
Suncoast Motion Picture Company 1999 - 1999
Richland Community College 1995 - 1999
Skills
Microsoft Excel, Event Planning, Employee Relations, Hotels, Team Leadership, Customer Service, Microsoft Office, Social Media, Management, Customer Satisfaction, Hospitality, Event Management, Property Management..., Switchboard, Front Office, Schedule, Open Office
Education
Southern Illinois University, Carbondale 1999 — 2002
Cinema Theory
Richland Community College 1995 — 1999
Speech and Drama, Journalism
Jennifer Cahoon's StarTek Experience July 2013 - February 2015
Job Sr Benefits and Wellness Analyst City and County of Denver
Industry Human Resources
Experience
City and County of Denver February 2015 - Present
STARTEK July 2013 - February 2015
EMSC July 2012 - July 2013
EMSC October 2006 - July 2012
Westerra Credit Union November 2000 - July 2006
Skills
Employee Relations, Employee Benefits, Human Resources, Recruiting, Payroll, FMLA, Benefits Administration, Onboarding, Management, HRIS, Performance Management, Employment Law, Training, Vendor Management, Process Improvement, HR Policies, Talent Management, ADP Payroll, Administration, Applicant Tracking..., COBRA, Change Management, Compensation, Conflict Resolution, Customer Service, Employee Engagement, Employee Training, Interviews, Job Descriptions, Labor Relations, Leadership, Leadership Development, Mergers, Microsoft Excel, Microsoft Office, Microsoft Word, New Hire Orientations, Organizational..., PeopleSoft, Strategic Planning, System Administration, Team Building
Education
Regis University 2009 — 2011
Masters, Organization Leadership/HR Management
University of Northern Colorado 1996 — 2000
Bachelors, English Liberal Arts
City and County of Denver February 2015 - Present
STARTEK July 2013 - February 2015
EMSC July 2012 - July 2013
EMSC October 2006 - July 2012
Westerra Credit Union November 2000 - July 2006
Skills
Employee Relations, Employee Benefits, Human Resources, Recruiting, Payroll, FMLA, Benefits Administration, Onboarding, Management, HRIS, Performance Management, Employment Law, Training, Vendor Management, Process Improvement, HR Policies, Talent Management, ADP Payroll, Administration, Applicant Tracking..., COBRA, Change Management, Compensation, Conflict Resolution, Customer Service, Employee Engagement, Employee Training, Interviews, Job Descriptions, Labor Relations, Leadership, Leadership Development, Mergers, Microsoft Excel, Microsoft Office, Microsoft Word, New Hire Orientations, Organizational..., PeopleSoft, Strategic Planning, System Administration, Team Building
Education
Regis University 2009 — 2011
Masters, Organization Leadership/HR Management
University of Northern Colorado 1996 — 2000
Bachelors, English Liberal Arts
Sean McMullen's StarTek Experience May 2012 - July 2013
Job Sr. Director Finance at StarTek
Industry Leisure, Travel & Tourism
Experience
City Light & Power, Inc. November 2013 - May 2014
StarTek May 2012 - July 2013
Travelport May 2009 - December 2011
Travelport 2006 - 2010
Petrie Parkman March 2005 - December 2005
Itros Capital January 2003 - March 2005
Skills
Sarbanes-Oxley Act, Mergers, Financial Reporting, Forecasting, Financial Modeling, Financial Analysis, Strategic Financial..., Hyperion Enterprise, Mergers & Acquisitions, Finance, Variance Analysis, Financial Audits, Managerial Finance, Acquisition Integration, SAP, Business Planning, Essbase, Internal Audit, Pricing, Revenue Recognition, Internal Controls, Auditing, Budgets, Risk Management, Analysis, Sarbanes-Oxley, US GAAP, Financial Accounting, Capital Budgeting, Business Process..., Process Improvement, Due Diligence, Income Statement, Business Analysis, Shared Services, Accounting, General Ledger, Corporate Finance, Cash Management, P&L Management, Strategy, Business Strategy, Start-ups, PeopleSoft, M&A experience, Business Process, Outsourcing, Account Reconciliation, ERP, Management Accounting
Education
Regis University 2003 — 2005
MBA, Finance/Accounting
City Light & Power, Inc. November 2013 - May 2014
StarTek May 2012 - July 2013
Travelport May 2009 - December 2011
Travelport 2006 - 2010
Petrie Parkman March 2005 - December 2005
Itros Capital January 2003 - March 2005
Skills
Sarbanes-Oxley Act, Mergers, Financial Reporting, Forecasting, Financial Modeling, Financial Analysis, Strategic Financial..., Hyperion Enterprise, Mergers & Acquisitions, Finance, Variance Analysis, Financial Audits, Managerial Finance, Acquisition Integration, SAP, Business Planning, Essbase, Internal Audit, Pricing, Revenue Recognition, Internal Controls, Auditing, Budgets, Risk Management, Analysis, Sarbanes-Oxley, US GAAP, Financial Accounting, Capital Budgeting, Business Process..., Process Improvement, Due Diligence, Income Statement, Business Analysis, Shared Services, Accounting, General Ledger, Corporate Finance, Cash Management, P&L Management, Strategy, Business Strategy, Start-ups, PeopleSoft, M&A experience, Business Process, Outsourcing, Account Reconciliation, ERP, Management Accounting
Education
Regis University 2003 — 2005
MBA, Finance/Accounting
Anna Petross's StarTek Experience August 2010 - February 2011
Job Graduate Assistant at University of Tulsa McFarlin Library Special Collections and University Archive
Industry Higher Education
Experience
University of Tulsa McFarlin Library Special Collections and University Archive January 2015 - Present
University of Tulsa Graduate School July 2014 - December 2014
The Children's Depot March 2014 - July 2014
J. M. Davis Gun Museum February 2014 - July 2014
Rogers State University January 2012 - December 2013
StarTek August 2010 - February 2011
Hibdon Tires November 2009 - June 2010
AT&T Mobility March 2009 - November 2009
Alliance of Tulsa November 2008 - January 2009
Woodhouse Day Spa August 2008 - October 2008
Skills
Cosmetics, Spa, Waxing, Makeup Artistry, Chemical Peels, Microdermabrasion, Eyelash Extensions, Eyebrow, Tinting, Retail, Customer Service, Sales, Public Speaking, Visual Merchandising, Event Planning, Tutoring, Research, Writing, Management, Time Management, Facebook, Training, Editing, Data Entry, Creative Writing, Microsoft Office, Microsoft Word, Higher Education, Telephone Skills, Microsoft Excel, Teaching, Report Writing, Public Relations, Leadership, Fundraising, Blogging, Social Media, PowerPoint, Teamwork, Data Analysis, Copy Editing, Coaching, Technical Writing, Merchandising, Inventory Management, Customer Satisfaction, Strategic Communications, Newsletters, E-Learning, Office Management
Education
University of Tulsa 2014 — 2016
Master of Arts (M.A.), History
Rogers State University 2011 — 2013
Bachelor of Arts, Military History
Tulsa Community College 2009 — 2010
Business management
Clary Sage College 2008 — 2008
Vocational, Esthetics
Patrick Henry College 2007 — 2008
Philosphy
University of Tulsa McFarlin Library Special Collections and University Archive January 2015 - Present
University of Tulsa Graduate School July 2014 - December 2014
The Children's Depot March 2014 - July 2014
J. M. Davis Gun Museum February 2014 - July 2014
Rogers State University January 2012 - December 2013
StarTek August 2010 - February 2011
Hibdon Tires November 2009 - June 2010
AT&T Mobility March 2009 - November 2009
Alliance of Tulsa November 2008 - January 2009
Woodhouse Day Spa August 2008 - October 2008
Skills
Cosmetics, Spa, Waxing, Makeup Artistry, Chemical Peels, Microdermabrasion, Eyelash Extensions, Eyebrow, Tinting, Retail, Customer Service, Sales, Public Speaking, Visual Merchandising, Event Planning, Tutoring, Research, Writing, Management, Time Management, Facebook, Training, Editing, Data Entry, Creative Writing, Microsoft Office, Microsoft Word, Higher Education, Telephone Skills, Microsoft Excel, Teaching, Report Writing, Public Relations, Leadership, Fundraising, Blogging, Social Media, PowerPoint, Teamwork, Data Analysis, Copy Editing, Coaching, Technical Writing, Merchandising, Inventory Management, Customer Satisfaction, Strategic Communications, Newsletters, E-Learning, Office Management
Education
University of Tulsa 2014 — 2016
Master of Arts (M.A.), History
Rogers State University 2011 — 2013
Bachelor of Arts, Military History
Tulsa Community College 2009 — 2010
Business management
Clary Sage College 2008 — 2008
Vocational, Esthetics
Patrick Henry College 2007 — 2008
Philosphy
Norma Roberts, MBA, SPHR's StarTek Experience June 2012 - Present
Job HR Manager II at STARTEK, Inc.
Industry Human Resources
Experience
STARTEK June 2012 - Present
Portal Asset Management July 2009 - May 2012
Chaffin Light Real Estate July 1997 - December 2008
Skills
Performance Management, Deferred Compensation, HRIS, Policy, Budget, Business
Education
Regis University 2009 — 2011
MBA, Business Administration
University of California, Berkeley
BA, Languages
STARTEK June 2012 - Present
Portal Asset Management July 2009 - May 2012
Chaffin Light Real Estate July 1997 - December 2008
Skills
Performance Management, Deferred Compensation, HRIS, Policy, Budget, Business
Education
Regis University 2009 — 2011
MBA, Business Administration
University of California, Berkeley
BA, Languages
Darrin Merkt's StarTek Experience Admissions CounselorAshford UbiversityJune 2011 - August 2011
Job Counseling
Industry Mental Health Care
Experience
StarTek Admissions CounselorAshford UbiversityJune 2011 - August 2011
Education
Regis University
BA Psychology, counseling
Regis University
Masters, MFT
StarTek Admissions CounselorAshford UbiversityJune 2011 - August 2011
Education
Regis University
BA Psychology, counseling
Regis University
Masters, MFT
Allison Chapman's StarTek Experience January 2003 - January 2007
Job Labour Relations Advisor at Ottawa Police Service
Industry Human Resources
Experience
Ottawa Police Service June 2014 - Present
Ontario English Catholic Teachers' Association (Short Term P/T Contract) February 2014 - May 2014
Ottawa Catholic School Board (Term Contract) November 2012 - February 2014
Contact Centre Canada - Held the following 2 positions November 2011 - November 2012
Contact Centre Canada November 2009 - November 2011
Kelly Services Canada January 2007 - November 2009
StarTek January 2003 - January 2007
Independent Financial Planning Group July 2002 - January 2003
Fosters Food Fair January 2001 - July 2002
Canada Trust January 1995 - January 2001
Skills
Organizational..., Business Communications, Organizational..., Strategic Thinking, Human Resources, Finance, Project Management, Training, Workforce Management, Change Management, Leadership, Process Improvement, Customer Experience, Team Leadership, Program Management, Operations Management, Strategic Planning, Team Building, Coaching, Employee Benefits, Employee Relations, Facilitators, Recruiting, Policy Writing, Procedure Development, Employee Engagement, Talent Management, Management, Policy, Interviews, Personnel Management, New Hire Orientations, Payroll, Temporary Placement, Hiring, Leadership Development, Talent Acquisition, Customer Service, Workshop Facilitation, Vendor Management, Time Management, HR Policies, Project Planning, Call Centers, Screening, Recruitment Advertising, Executive Search, Internet Recruiting, Staffing Services, Contract Recruitment
Education
Algonquin College of Applied Arts and Technology 2010 — 2010
Queen's University 1992 — 1995
Bachelor of Arts (B.A.)
Ottawa Police Service June 2014 - Present
Ontario English Catholic Teachers' Association (Short Term P/T Contract) February 2014 - May 2014
Ottawa Catholic School Board (Term Contract) November 2012 - February 2014
Contact Centre Canada - Held the following 2 positions November 2011 - November 2012
Contact Centre Canada November 2009 - November 2011
Kelly Services Canada January 2007 - November 2009
StarTek January 2003 - January 2007
Independent Financial Planning Group July 2002 - January 2003
Fosters Food Fair January 2001 - July 2002
Canada Trust January 1995 - January 2001
Skills
Organizational..., Business Communications, Organizational..., Strategic Thinking, Human Resources, Finance, Project Management, Training, Workforce Management, Change Management, Leadership, Process Improvement, Customer Experience, Team Leadership, Program Management, Operations Management, Strategic Planning, Team Building, Coaching, Employee Benefits, Employee Relations, Facilitators, Recruiting, Policy Writing, Procedure Development, Employee Engagement, Talent Management, Management, Policy, Interviews, Personnel Management, New Hire Orientations, Payroll, Temporary Placement, Hiring, Leadership Development, Talent Acquisition, Customer Service, Workshop Facilitation, Vendor Management, Time Management, HR Policies, Project Planning, Call Centers, Screening, Recruitment Advertising, Executive Search, Internet Recruiting, Staffing Services, Contract Recruitment
Education
Algonquin College of Applied Arts and Technology 2010 — 2010
Queen's University 1992 — 1995
Bachelor of Arts (B.A.)
Tyler Vonderlieth's StarTek Experience January 2008 - August 2014
Job VP of Mortgage Lending at Guaranteed Rate
Industry Real Estate
Experience
Guaranteed Rate December 2014 - Present
STARTEK January 2008 - August 2014
CS Financial January 2005 - January 2008
Nefin Volvo 2004 - 2005
Skills
Mortgage Lending, Loan Origination, Real Estate Development, Real Estate Transactions, First Time Home Buyers, Management, Operations Management, BPO, Call Center, Offshoring, Outsourcing, Customer Experience, Service Delivery, Vendor Management, Workforce Management, Customer Service, Sourcing, IT Outsourcing, Call Centers, Contact Centers, Social Media, Sales, Marketing Strategy
Education
Northern Arizona University 1995 — 1999
Santa Monica High School
Guaranteed Rate December 2014 - Present
STARTEK January 2008 - August 2014
CS Financial January 2005 - January 2008
Nefin Volvo 2004 - 2005
Skills
Mortgage Lending, Loan Origination, Real Estate Development, Real Estate Transactions, First Time Home Buyers, Management, Operations Management, BPO, Call Center, Offshoring, Outsourcing, Customer Experience, Service Delivery, Vendor Management, Workforce Management, Customer Service, Sourcing, IT Outsourcing, Call Centers, Contact Centers, Social Media, Sales, Marketing Strategy
Education
Northern Arizona University 1995 — 1999
Santa Monica High School
Christina Bradshaw's StarTek Experience February 2006 - December 2008
Job Customer Service at UPS Freight
Industry Consumer Services
Experience
UPS Freight November 2011 - Present
Spherion March 2009 - January 2011
StarTek February 2006 - December 2008
Headway Staffing August 2005 - February 2006
Virginia Linen Services October 2000 - May 2003
Education
Strayer University 2007 — 2012
Bachlor Business Administration, Human Resource Management
UPS Freight November 2011 - Present
Spherion March 2009 - January 2011
StarTek February 2006 - December 2008
Headway Staffing August 2005 - February 2006
Virginia Linen Services October 2000 - May 2003
Education
Strayer University 2007 — 2012
Bachlor Business Administration, Human Resource Management
Abraham Brumleve's StarTek Experience December 2014 - April 2015
Job German Specialist/Translator at Startek, Inc.
Industry Translation and Localization
Experience
STARTEK December 2014 - April 2015
APL engineered Materials September 2004 - August 2008
Skills
Music, Piano, Tutoring, Guitar, German, Linguistics, English, Microsoft Office, Research, PowerPoint, Microsoft Word, Outlook
Education
University of Illinois at Urbana-Champaign 2008 — 2014
Bachelor of Arts (B.A.), Germanic Languages, Literatures, and Linguistics, 2.71
Parkland College 2004 — 2006
(transferred to University of Illinois),, German and Science, GPA: 2.72
STARTEK December 2014 - April 2015
APL engineered Materials September 2004 - August 2008
Skills
Music, Piano, Tutoring, Guitar, German, Linguistics, English, Microsoft Office, Research, PowerPoint, Microsoft Word, Outlook
Education
University of Illinois at Urbana-Champaign 2008 — 2014
Bachelor of Arts (B.A.), Germanic Languages, Literatures, and Linguistics, 2.71
Parkland College 2004 — 2006
(transferred to University of Illinois),, German and Science, GPA: 2.72
Justin Pettit's StarTek Experience August 2014 - Present
Job Customer Support Representative at STARTEK
Industry Telecommunications
Experience
STARTEK August 2014 - Present
Safeway April 2006 - August 2014
Safeway September 2003 - August 2014
Safeway November 2008 - July 2014
Safeway April 2008 - July 2014
Safeway June 2005 - February 2014
Safeway March 2010 - October 2011
Safeway February 2004 - January 2010
Safeway January 2007 - September 2007
RadioShack November 2003 - January 2004
Skills
Customer Service, Sales, Leadership, Phone Etiquette, Training, Interviewing Skills, Hiring, Onboarding, Cashiering, Retail, Bookkeeping, Grocery, Inventory Management, Ten Key, 10 Key, Inventory Control, Merchandising, POS, Data Entry
Education
Liberty University 2011 — 2015
Associate of Arts (A.A.), Interdisciplinary Studies
Northern Virginia Community College 2000 — 2011
General Studies
West Potomac High School 1992 — 1996
Advanced Studies Diploma
STARTEK August 2014 - Present
Safeway April 2006 - August 2014
Safeway September 2003 - August 2014
Safeway November 2008 - July 2014
Safeway April 2008 - July 2014
Safeway June 2005 - February 2014
Safeway March 2010 - October 2011
Safeway February 2004 - January 2010
Safeway January 2007 - September 2007
RadioShack November 2003 - January 2004
Skills
Customer Service, Sales, Leadership, Phone Etiquette, Training, Interviewing Skills, Hiring, Onboarding, Cashiering, Retail, Bookkeeping, Grocery, Inventory Management, Ten Key, 10 Key, Inventory Control, Merchandising, POS, Data Entry
Education
Liberty University 2011 — 2015
Associate of Arts (A.A.), Interdisciplinary Studies
Northern Virginia Community College 2000 — 2011
General Studies
West Potomac High School 1992 — 1996
Advanced Studies Diploma
Nicole Watkins's StarTek Experience October 2014 - August 2015
Job Inside Sales Manager at Mobile App Network
Industry Media Production
Experience
Mobile App Network August 2015 - Present
STARTEK October 2014 - August 2015
COLOR SPECTRUM NETWORK January 2004 - January 2010
SNAPDRAGON VENTURES LTD January 2003 - January 2004
RENGEL PLUS COMPANY ARCHITECTS January 2002 - January 2004
Skills
Wireless, Telecommunications, Mobile Devices, Product Management, Customer Service, Sales Management, Project Management, New Business Development, Sales, Account Management, Microsoft Office, Strategic Planning, Business Development, Management, Start-ups, Mobile Applications, LTE, Product Development, Product Marketing, Team Leadership, Team Building, B2B, Cross-functional Team...
Education
Orange Coast College 2004 — 2004
Business
Mobile App Network August 2015 - Present
STARTEK October 2014 - August 2015
COLOR SPECTRUM NETWORK January 2004 - January 2010
SNAPDRAGON VENTURES LTD January 2003 - January 2004
RENGEL PLUS COMPANY ARCHITECTS January 2002 - January 2004
Skills
Wireless, Telecommunications, Mobile Devices, Product Management, Customer Service, Sales Management, Project Management, New Business Development, Sales, Account Management, Microsoft Office, Strategic Planning, Business Development, Management, Start-ups, Mobile Applications, LTE, Product Development, Product Marketing, Team Leadership, Team Building, B2B, Cross-functional Team...
Education
Orange Coast College 2004 — 2004
Business
Kelly Bishop's StarTek Experience March 2006 - July 2008
Job Senior Operations Manager at Xerox, State Healthcare Solutions, LLC
Industry Government Relations
Experience
Xerox, State Healthcare Solutions, LLC April 2010 - Present
ACS, a Xerox Company April 2009 - August 2010
Startek March 2006 - July 2008
Cavalier Telephone January 2000 - February 2006
Boehringer Ingelheim Chemicals 1996 - 2000
Dawson, Ford, Garbee Real Estate 1995 - 1996
Philip Morris USA 1992 - 1994
Skills
Operations Management, Process Improvement, Quality Assurance, Call Center, Customer Satisfaction, Team Building, Program Management, Customer Relations, Team Leadership, Problem Solving, Customer Service, Mentoring, Troubleshooting, Change Management, Telecommunications, Account Management, Strategic Planning, Healthcare, Vendor Management, Coaching, Cross-functional Team..., Microsoft Office, Documentation, Business Management, Team Management, Organizational..., Access, Vendor Relations, Service Delivery, Outsourcing, Supervisory Skills, Excel, Windows, Data Analysis, Quality Management, Business Analysis, Hiring, Performance Management, Leadership, Call Centers, Workforce Management, Management, Training, CRM, Project Management, Managed Services, Business Process...
Education
Radford University 1984 — 1985
Business Management
John Tyler College
Business
Richard Bland College
Business
Xerox, State Healthcare Solutions, LLC April 2010 - Present
ACS, a Xerox Company April 2009 - August 2010
Startek March 2006 - July 2008
Cavalier Telephone January 2000 - February 2006
Boehringer Ingelheim Chemicals 1996 - 2000
Dawson, Ford, Garbee Real Estate 1995 - 1996
Philip Morris USA 1992 - 1994
Skills
Operations Management, Process Improvement, Quality Assurance, Call Center, Customer Satisfaction, Team Building, Program Management, Customer Relations, Team Leadership, Problem Solving, Customer Service, Mentoring, Troubleshooting, Change Management, Telecommunications, Account Management, Strategic Planning, Healthcare, Vendor Management, Coaching, Cross-functional Team..., Microsoft Office, Documentation, Business Management, Team Management, Organizational..., Access, Vendor Relations, Service Delivery, Outsourcing, Supervisory Skills, Excel, Windows, Data Analysis, Quality Management, Business Analysis, Hiring, Performance Management, Leadership, Call Centers, Workforce Management, Management, Training, CRM, Project Management, Managed Services, Business Process...
Education
Radford University 1984 — 1985
Business Management
John Tyler College
Business
Richard Bland College
Business
Jenise Hoagland-White's StarTek Experience 2008 - 2010
Job Telecommunications Professional
Industry Telecommunications
Experience
School Specialty, Inc. July 2011 - Present
StarTek 2008 - 2010
Skills
Telecommunications, VoIP, Wireless, IP, GSM, Telephony, T1, SDH, Fiber Optics, Ethernet, 3G, CDMA
Education
North Central State College 2005 — 2008
Associate's degree, Human Services, General
School Specialty, Inc. July 2011 - Present
StarTek 2008 - 2010
Skills
Telecommunications, VoIP, Wireless, IP, GSM, Telephony, T1, SDH, Fiber Optics, Ethernet, 3G, CDMA
Education
North Central State College 2005 — 2008
Associate's degree, Human Services, General
Jeanne Pimple's StarTek Experience September 2004 - January 2011
Job Workload Coordinator at KeyPoint Government Solutions
Industry Outsourcing/Offshoring
Experience
KeyPoint Government Solutions September 2014 - Present
KeyPoint Government Solutions August 2012 - Present
KeyPoint Government Solutions June 2012 - August 2012
KeyPoint Government Solutions January 2011 - April 2012
StarTek September 2004 - January 2011
AT&T Wireless December 1999 - September 2004
Aims Community College December 1996 - December 1999
Skills
Background Checks, Project Management, Private Investigations, Customer Service, Physical Security, Recruiting, Security Management, Interviews, Analysis, Management, Time Management, Coaching, Government, Policy, Training
Education
Regis University 1987 — 1989
Bachelor's, Technical Management/Business Admistration
Northeastern Junior College 1977 — 1981
A.A.S., Secretarial Science
KeyPoint Government Solutions September 2014 - Present
KeyPoint Government Solutions August 2012 - Present
KeyPoint Government Solutions June 2012 - August 2012
KeyPoint Government Solutions January 2011 - April 2012
StarTek September 2004 - January 2011
AT&T Wireless December 1999 - September 2004
Aims Community College December 1996 - December 1999
Skills
Background Checks, Project Management, Private Investigations, Customer Service, Physical Security, Recruiting, Security Management, Interviews, Analysis, Management, Time Management, Coaching, Government, Policy, Training
Education
Regis University 1987 — 1989
Bachelor's, Technical Management/Business Admistration
Northeastern Junior College 1977 — 1981
A.A.S., Secretarial Science
Meredith Boyer's StarTek Experience November 2007 - January 2010
Job Office Manager at General Sign
Industry Wholesale
Experience
General Sign Inc July 2012 - Present
McCaslin Associates June 2012 - July 2012
High Profile Promotions INC December 2010 - June 2012
Radiologix March 2010 - January 2011
StarTek November 2007 - January 2010
Skills
Healthcare, Revenue Cycle, Healthcare Information..., Healthcare Management, Revenue Cycle Management, HIPAA, Medical Billing, RIS, Physicians, Medical Imaging, Medicare, Invoicing, Accounts Receivable, Phone Etiquette, Clerical Skills, New Hire Training, Fax, File Management, Data Entry, Customer Service, Telephone Skills, Guerrilla Marketing, Microsoft Office, QuickBooks, Accounts Payable, Microsoft Excel, Social Networking, Receptionist Duties, Administrative..., Call Centers, Email Marketing, Office Management, Medical Records, PowerPoint, 10 Key, Multi-line Phone, Outlook, Microsoft Word, Sales, Facebook, Spreadsheets, Clerical Work, Public Speaking, Retail Sales
Education
Richland Community College 2007 — 2012
Transfer credits, General
General Sign Inc July 2012 - Present
McCaslin Associates June 2012 - July 2012
High Profile Promotions INC December 2010 - June 2012
Radiologix March 2010 - January 2011
StarTek November 2007 - January 2010
Skills
Healthcare, Revenue Cycle, Healthcare Information..., Healthcare Management, Revenue Cycle Management, HIPAA, Medical Billing, RIS, Physicians, Medical Imaging, Medicare, Invoicing, Accounts Receivable, Phone Etiquette, Clerical Skills, New Hire Training, Fax, File Management, Data Entry, Customer Service, Telephone Skills, Guerrilla Marketing, Microsoft Office, QuickBooks, Accounts Payable, Microsoft Excel, Social Networking, Receptionist Duties, Administrative..., Call Centers, Email Marketing, Office Management, Medical Records, PowerPoint, 10 Key, Multi-line Phone, Outlook, Microsoft Word, Sales, Facebook, Spreadsheets, Clerical Work, Public Speaking, Retail Sales
Education
Richland Community College 2007 — 2012
Transfer credits, General
Sarah Bordeaux's StarTek Experience 2011 - 2011
Job Sales Associate
Industry Real Estate
Experience
Century Communities, Inc. November 2014 - Present
SEPHORA 2011 - 2013
SEPHORA 2011 - 2013
SEPHORA 2011 - 2013
STARTEK 2011 - 2011
Televista Communications Inc 2005 - 2009
Televista Communications Inc 2005 - 2009
Skills
Skin Care, Cosmetics, Customer Service, Microsoft Office, Beauty Industry, Marketing Strategy
Education
Regis University 2001 — 2005
Bachelor's degree, Criminal Justice/Police Science
Regis University 2001 — 2005
Bachelor's degree, Criminal Justice/Police Science
Aims police academy
Law Enforcement
Century Communities, Inc. November 2014 - Present
SEPHORA 2011 - 2013
SEPHORA 2011 - 2013
SEPHORA 2011 - 2013
STARTEK 2011 - 2011
Televista Communications Inc 2005 - 2009
Televista Communications Inc 2005 - 2009
Skills
Skin Care, Cosmetics, Customer Service, Microsoft Office, Beauty Industry, Marketing Strategy
Education
Regis University 2001 — 2005
Bachelor's degree, Criminal Justice/Police Science
Regis University 2001 — 2005
Bachelor's degree, Criminal Justice/Police Science
Aims police academy
Law Enforcement
Lou Nikodym's StarTek Experience October 2006 - March 2011
Job Manager Consultant, Business Information Management at Sogeti USA LLC
Industry Outsourcing/Offshoring
Experience
Sogeti USA, LLC April 2011 - Present
StarTek October 2006 - March 2011
ERICO 1997 - 2006
Skills
Business Intelligence, Data Warehousing, Data Modeling, SQL, Microsoft SQL Server, SSIS, SDLC, Analysis Services, SSRS, OLAP, T-SQL, ETL, SharePoint, Dimensional Modeling, Databases, Integration, Vendor Management
Education
Ohio University
Bachelor's Degree
Sogeti USA, LLC April 2011 - Present
StarTek October 2006 - March 2011
ERICO 1997 - 2006
Skills
Business Intelligence, Data Warehousing, Data Modeling, SQL, Microsoft SQL Server, SSIS, SDLC, Analysis Services, SSRS, OLAP, T-SQL, ETL, SharePoint, Dimensional Modeling, Databases, Integration, Vendor Management
Education
Ohio University
Bachelor's Degree
Jamie Newland's StarTek Experience May 2013 - Present
Job Long Term Planning Manager at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek May 2013 - Present
StarTek July 2006 - Present
StarTek June 2004 - July 2006
StarTek July 2000 - June 2004
Skills
Workforce Planning, Workforce Management, BPO, Call Centers, Contact Centers, Telecommunications, Call Center Development, Leadership, Forecasting
Education
Richland Community College 2000 — 2002
Associate of Science (AS), Business/Managerial Economics
StarTek May 2013 - Present
StarTek July 2006 - Present
StarTek June 2004 - July 2006
StarTek July 2000 - June 2004
Skills
Workforce Planning, Workforce Management, BPO, Call Centers, Contact Centers, Telecommunications, Call Center Development, Leadership, Forecasting
Education
Richland Community College 2000 — 2002
Associate of Science (AS), Business/Managerial Economics
Libby Brandt's StarTek Experience January 2011 - April 2011
Job Digital Marketing Specialist at ChoiceLocal
Industry Marketing and Advertising
Experience
ChoiceLocal May 2015 - Present
FacultyClub.Org July 2014 - April 2015
KnowledgeShares.Org September 2013 - April 2015
Chancellor University September 2012 - September 2013
CampusEAI May 2011 - September 2012
StarTek January 2011 - April 2011
Ohio University June 2007 - June 2008
Skills
Social Media, Social Networking, Editing, Public Speaking, Public Relations, Facebook, Press Releases, InDesign, Microsoft Office, Event Planning, Marketing Communications, Blogging, Adobe Creative Suite, Photoshop, Newsletters, Prezi, Social Media Marketing, WordPress, Email Marketing, SEO, Copywriting, Event Management, Customer Service, Program Management, Marketing, Creative Writing, Media Relations, Content Management, Fundraising, Advertising, Online Advertising, Journalism, Strategic Communications, Web Content Management, Copy Editing, Google Analytics, Online Marketing, Internal Communications, Time Management, Marketing Strategy, Proofreading, AP Style, New Media, Digital Media, Feature Articles, Dreamweaver, Web Design, Leadership, YouTube, Webmaster Services
Education
Ohio University 2005 — 2010
BSJ, Journalism - Magazine
ChoiceLocal May 2015 - Present
FacultyClub.Org July 2014 - April 2015
KnowledgeShares.Org September 2013 - April 2015
Chancellor University September 2012 - September 2013
CampusEAI May 2011 - September 2012
StarTek January 2011 - April 2011
Ohio University June 2007 - June 2008
Skills
Social Media, Social Networking, Editing, Public Speaking, Public Relations, Facebook, Press Releases, InDesign, Microsoft Office, Event Planning, Marketing Communications, Blogging, Adobe Creative Suite, Photoshop, Newsletters, Prezi, Social Media Marketing, WordPress, Email Marketing, SEO, Copywriting, Event Management, Customer Service, Program Management, Marketing, Creative Writing, Media Relations, Content Management, Fundraising, Advertising, Online Advertising, Journalism, Strategic Communications, Web Content Management, Copy Editing, Google Analytics, Online Marketing, Internal Communications, Time Management, Marketing Strategy, Proofreading, AP Style, New Media, Digital Media, Feature Articles, Dreamweaver, Web Design, Leadership, YouTube, Webmaster Services
Education
Ohio University 2005 — 2010
BSJ, Journalism - Magazine
Clint Jackson's StarTek Experience April 2001 - January 2005
Job Materials Planner at CSM Bakery Products North America
Industry Food Production
Experience
CSM Bakery Products North America June 2014 - Present
ConAgra Foods December 2012 - June 2014
Hostess Brands August 2008 - December 2012
SOS Staffing March 2008 - August 2008
StarTek April 2001 - January 2005
Skills
Inventory Management, Team Leadership, Outlook, Windows, Negotiation, Supply Chain Management, Purchasing, Vendor Relations, MRP, Computer Literate, Excel, Word, SAP R/3, Shipping/receiving, Training & Development, Internal Communications, Continuous Improvement, Distribution Center..., Employee Training, Inventory Control, Leadership, Logistics, Materials Management, Microsoft Word, Supply Chain, Project Planning, Time Management
Education
Northern Oklahoma College 2005 — 2006
Associate Degree, Business Administration
CSM Bakery Products North America June 2014 - Present
ConAgra Foods December 2012 - June 2014
Hostess Brands August 2008 - December 2012
SOS Staffing March 2008 - August 2008
StarTek April 2001 - January 2005
Skills
Inventory Management, Team Leadership, Outlook, Windows, Negotiation, Supply Chain Management, Purchasing, Vendor Relations, MRP, Computer Literate, Excel, Word, SAP R/3, Shipping/receiving, Training & Development, Internal Communications, Continuous Improvement, Distribution Center..., Employee Training, Inventory Control, Leadership, Logistics, Materials Management, Microsoft Word, Supply Chain, Project Planning, Time Management
Education
Northern Oklahoma College 2005 — 2006
Associate Degree, Business Administration
Emily Angel's StarTek Experience June 2009 - April 2012
Job Business Analyst at TEKsystems
Industry Outsourcing/Offshoring
Experience
TEKsystems December 2012 - Present
StarTek June 2009 - April 2012
Precious Moments April 2005 - April 2009
Cendant May 2004 - April 2005
Skills
Microsoft Office, Training & Development, Outbound Sales, ADI, Verint, Avaya, RTA, Sales, Employee Training, Call Centers, Customer Service, Employee Relations, Human Resources, Management, Onboarding, Recruiting
Education
Southwest Baptist University 2000 — 2004
Bachelors of Arts, Psychology
Raytown South High School 1996 — 2000
High School Diploma, N/A
TEKsystems December 2012 - Present
StarTek June 2009 - April 2012
Precious Moments April 2005 - April 2009
Cendant May 2004 - April 2005
Skills
Microsoft Office, Training & Development, Outbound Sales, ADI, Verint, Avaya, RTA, Sales, Employee Training, Call Centers, Customer Service, Employee Relations, Human Resources, Management, Onboarding, Recruiting
Education
Southwest Baptist University 2000 — 2004
Bachelors of Arts, Psychology
Raytown South High School 1996 — 2000
High School Diploma, N/A
Eric Phifer's StarTek Experience October 2012 - March 2015
Job Courier at FedEx
Industry Writing and Editing
Experience
G.J. Mahoney Photography January 2015 - Present
Understanding of Faith August 2014 - Present
Awesome Board Games March 2015 - Present
FedEx April 2015 - Present
STARTEK October 2012 - March 2015
Walmart June 2011 - October 2012
Speedway LLC February 2011 - June 2011
Barnes & Noble September 2004 - May 2010
Skills
Writing, Short Sales, Customer Service, Customer Satisfaction
Education
Rochester College 2005 — 2010
Bachelor of Science (BS), Interdisciplinary Studies: Business and Professional Writing, 2.9
G.J. Mahoney Photography January 2015 - Present
Understanding of Faith August 2014 - Present
Awesome Board Games March 2015 - Present
FedEx April 2015 - Present
STARTEK October 2012 - March 2015
Walmart June 2011 - October 2012
Speedway LLC February 2011 - June 2011
Barnes & Noble September 2004 - May 2010
Skills
Writing, Short Sales, Customer Service, Customer Satisfaction
Education
Rochester College 2005 — 2010
Bachelor of Science (BS), Interdisciplinary Studies: Business and Professional Writing, 2.9
Montoya White's StarTek Experience August 2008 - October 2010
Job CQ Lead at Apria Healthcare
Industry Hospital & Health Care
Experience
Apria CQ LeadApria HealthcareApril 2010 - Present
Startek August 2008 - October 2010
The Picture People June 2002 - November 2007
S& S Industries January 1995 - January 2002
Education
Purdue University 1993 — 1994
none, Science/Math/Photography
Apria CQ LeadApria HealthcareApril 2010 - Present
Startek August 2008 - October 2010
The Picture People June 2002 - November 2007
S& S Industries January 1995 - January 2002
Education
Purdue University 1993 — 1994
none, Science/Math/Photography
Michael Moler's StarTek Experience 2004 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
StarTek 2004 - 2012
J. Herzog & Sons July 1998 - September 2002
Golden Police Department January 1984 - July 1998
Skills
Personnel Management, Data Analysis, Data Entry, Records Management, Operating Budgets
Education
Trinity University 2000 — 2001
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Los Angeles Community College 1976 — 1976
Some College, Criminal Justice/Police Science
StarTek 2004 - 2012
J. Herzog & Sons July 1998 - September 2002
Golden Police Department January 1984 - July 1998
Skills
Personnel Management, Data Analysis, Data Entry, Records Management, Operating Budgets
Education
Trinity University 2000 — 2001
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Los Angeles Community College 1976 — 1976
Some College, Criminal Justice/Police Science
Marquis Carter-Coffee's StarTek Experience May 2008 - August 2009
Job Office Clerk at AVI Foodsystems
Industry Education Management
Experience
School Specialty, Inc. 2010 - 2011
StarTek May 2008 - August 2009
Notre Dame College August 2005 - March 2006
AVI Foodsystems March 2005 - August 2005
Skills
Customer Service, Microsoft Office, Front Office, Customer Retention, Customer Acquisition, Microsoft Excel, Microsoft Word, Accurate Data Entry, Electronic Databases, Social Networking, Office Management, PowerPoint, Problem Solving, Quality Center, Windows, Youth Development, Fax, Sales, Sales Operations
Education
Southern State Community College 2007 — 2008
Associate's degree, Sports Management
Notre Dame College 2005 — 2006
School Specialty, Inc. 2010 - 2011
StarTek May 2008 - August 2009
Notre Dame College August 2005 - March 2006
AVI Foodsystems March 2005 - August 2005
Skills
Customer Service, Microsoft Office, Front Office, Customer Retention, Customer Acquisition, Microsoft Excel, Microsoft Word, Accurate Data Entry, Electronic Databases, Social Networking, Office Management, PowerPoint, Problem Solving, Quality Center, Windows, Youth Development, Fax, Sales, Sales Operations
Education
Southern State Community College 2007 — 2008
Associate's degree, Sports Management
Notre Dame College 2005 — 2006
Cindy Darby's StarTek Experience July 2008 - June 2010
Job Licensed Pharmacy Technician at CVS Pharmacy
Industry Pharmaceuticals
Experience
CVS Pharmacy January 2011 - Present
StarTek July 2008 - June 2010
JCPenney April 1998 - November 2000
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Internet, PowerPoint
Education
Patrick Henry Community College 2006 — 2009
Pinecrest High School 1989 — 1992
diploma, Business
CVS Pharmacy January 2011 - Present
StarTek July 2008 - June 2010
JCPenney April 1998 - November 2000
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Internet, PowerPoint
Education
Patrick Henry Community College 2006 — 2009
Pinecrest High School 1989 — 1992
diploma, Business
Lisa Arrowood's StarTek Experience September 2012 - Present
Job Business Sales Consultant at StarTek
Industry Telecommunications
Experience
StarTek September 2012 - Present
JT MedStaff April 2012 - September 2012
Skills
Talent Acquisition, Employee Relations, Human Resources, Employee Benefits, Strategic Planning, Organizational..., Leadership Development, Training, Performance Management, Coaching, Staff Development, Leadership, Team Building, Program Development, Policy, Administration, Business to Business
Education
Northern Kentucky University 1991 — 2012
Bachelor of Applied Science (B.A.Sc.), Organizational Leadership
StarTek September 2012 - Present
JT MedStaff April 2012 - September 2012
Skills
Talent Acquisition, Employee Relations, Human Resources, Employee Benefits, Strategic Planning, Organizational..., Leadership Development, Training, Performance Management, Coaching, Staff Development, Leadership, Team Building, Program Development, Policy, Administration, Business to Business
Education
Northern Kentucky University 1991 — 2012
Bachelor of Applied Science (B.A.Sc.), Organizational Leadership
sherae white's StarTek Experience January 2006 - June 2006
Job Operator at KDH Defense Systems
Industry Warehousing
Experience
KDH Defense Systems July 2011 - Present
Annin Flag Co. August 2006 - July 2011
StarTek January 2006 - June 2006
Education
Southside Virginia Community College 2008 — 2010
Halifax County High 1995 — 1999
High School/Secondary Diplomas and Certificates
KDH Defense Systems July 2011 - Present
Annin Flag Co. August 2006 - July 2011
StarTek January 2006 - June 2006
Education
Southside Virginia Community College 2008 — 2010
Halifax County High 1995 — 1999
High School/Secondary Diplomas and Certificates
Silje Perdue's StarTek Experience November 2014 - Present
Job Bilingual Customer Care Representative II
Industry
Experience
STARTEK November 2014 - Present
Skills
PowerPoint, Microsoft Word, Teamwork, Public Speaking, Critical Thinking
Education
Trident Technical College
Associate of Applied Science (AAS), Human Resources Management/Personnel Administration, General
Trident Technical College
Associate of Applied Science , Human Resources Management/Personnel Administration, General
STARTEK November 2014 - Present
Skills
PowerPoint, Microsoft Word, Teamwork, Public Speaking, Critical Thinking
Education
Trident Technical College
Associate of Applied Science (AAS), Human Resources Management/Personnel Administration, General
Trident Technical College
Associate of Applied Science , Human Resources Management/Personnel Administration, General
Tammy Dillard's StarTek Experience May 2005 - January 2010
Job Supervisor at Coast to Coast Janitorial
Industry Hospitality
Experience
Coast to Coast Janitorial October 2011 - Present
StarTek May 2005 - January 2010
GSI Commerce August 2003 - May 2005
Skills
Fast Learner, Reliable, Motivated self-starter, types 50 WPM
Education
Patrick Henry Community College 2005 — 2007
Associate's degree, Medical/Clinical Assistant
Martinsville High School 1984 — 1987
Diploma, G.P.A 3.7
Coast to Coast Janitorial October 2011 - Present
StarTek May 2005 - January 2010
GSI Commerce August 2003 - May 2005
Skills
Fast Learner, Reliable, Motivated self-starter, types 50 WPM
Education
Patrick Henry Community College 2005 — 2007
Associate's degree, Medical/Clinical Assistant
Martinsville High School 1984 — 1987
Diploma, G.P.A 3.7
Keisha Wooten's StarTek Experience August 2007 - March 2008
Job Senior Animal Care Staff at Martinsville Henry County SPCA
Industry Veterinary
Experience
Martinsville Henry County SPCA March 2008 - Present
StarTek August 2007 - March 2008
Virginia Tech August 2003 - May 2007
Skills
Drawing, General Animal Care, General Computer skills, Laboratory Skills, Hard labor
Education
Virginia Polytechnic Institute and State University 2003 — 2008
Bachelor of Science, Animal/Livestock Husbandry and Production
Patrick Henry Community College 2002 — 2003
Associate's degree, General Studies
Martinsville Henry County SPCA March 2008 - Present
StarTek August 2007 - March 2008
Virginia Tech August 2003 - May 2007
Skills
Drawing, General Animal Care, General Computer skills, Laboratory Skills, Hard labor
Education
Virginia Polytechnic Institute and State University 2003 — 2008
Bachelor of Science, Animal/Livestock Husbandry and Production
Patrick Henry Community College 2002 — 2003
Associate's degree, General Studies
Lamar Lee's StarTek Experience June 2011 - August 2011
Job Retail Professional
Industry Retail
Experience
Sams Club November 2011 - December 2012
StarTek June 2011 - August 2011
Skills
Microsoft Office, Cashiering, Selling, Strategic Selling, Counting
Education
Parkland College 2011 — 2012
N/A, Web Page, Digital/Multimedia and Information Resources Design, Sophmore
Sams Club November 2011 - December 2012
StarTek June 2011 - August 2011
Skills
Microsoft Office, Cashiering, Selling, Strategic Selling, Counting
Education
Parkland College 2011 — 2012
N/A, Web Page, Digital/Multimedia and Information Resources Design, Sophmore
Leisa Moore's StarTek Experience 2008 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
StarTek 2008 - 2011
Skills
Quality Control, Customer Experience..., Money handling..., Customer Service, Inventory Planning, Accounts..., Payroll Services, Account Reconciliation, Self-starter, Time Management, Call Center Development, Workforce Management
Education
North Central State College 2011 — 2014
Accounting and Finance
Madison High School
StarTek 2008 - 2011
Skills
Quality Control, Customer Experience..., Money handling..., Customer Service, Inventory Planning, Accounts..., Payroll Services, Account Reconciliation, Self-starter, Time Management, Call Center Development, Workforce Management
Education
North Central State College 2011 — 2014
Accounting and Finance
Madison High School
Alex Bilangino's StarTek Experience October 2011 - April 2012
Job MAS at University of Illinois at UrbanaChampaign
Industry Higher Education
Experience
University of Illinois at Urbana-Champaign October 2012 - May 2014
StarTek October 2011 - April 2012
Skills
Customer Service, Troubleshooting, Microsoft Excel, Research, Public Speaking, Team Leadership, Management, Technical Support, Leadership, Time Management, Social Media, Access
Education
University of Illinois at Urbana-Champaign 2012 — 2014
Bachelor's Degree, Accountancy
Parkland College 2009 — 2011
Associate's degree, Business/Commerce, General
University of Illinois at Urbana-Champaign October 2012 - May 2014
StarTek October 2011 - April 2012
Skills
Customer Service, Troubleshooting, Microsoft Excel, Research, Public Speaking, Team Leadership, Management, Technical Support, Leadership, Time Management, Social Media, Access
Education
University of Illinois at Urbana-Champaign 2012 — 2014
Bachelor's Degree, Accountancy
Parkland College 2009 — 2011
Associate's degree, Business/Commerce, General
Johnetta Walker's StarTek Experience September 2009 - May 2011
Job Retail Professional
Industry Retail
Experience
Lowe's Home Improvement 2013 - 2013
StarTek September 2009 - May 2011
Skills
Customer Service, Customer Retention, Customer Satisfaction, Retail, Cashiering, Food Service, Project Management, Marketing Strategy, Market Research
Education
Northern Oklahoma College 2011 — 2014
Lowe's Home Improvement 2013 - 2013
StarTek September 2009 - May 2011
Skills
Customer Service, Customer Retention, Customer Satisfaction, Retail, Cashiering, Food Service, Project Management, Marketing Strategy, Market Research
Education
Northern Oklahoma College 2011 — 2014
Ashley Poynter's StarTek Experience September 2005 - January 2008
Job Student at Patrick Henry Community College
Industry
Experience
StarTek September 2005 - January 2008
Skills
Telephone Skills, Computer Repair, Computer Hardware, Customer Experience, Call Centers, Phone Etiquette, Customer Satisfaction, Data Entry, Technical Support
Education
Patrick Henry Community College 2012 — 2014
Associate's degree, Administration of Justice
StarTek September 2005 - January 2008
Skills
Telephone Skills, Computer Repair, Computer Hardware, Customer Experience, Call Centers, Phone Etiquette, Customer Satisfaction, Data Entry, Technical Support
Education
Patrick Henry Community College 2012 — 2014
Associate's degree, Administration of Justice
Troy Kendrex's StarTek Experience June 2011 - August 2011
Job Student at Southern Illinois University, Edwardsville
Industry Pharmaceuticals
Experience
Universal Studios Orlando June 2014 - Present
Culver Franchising System, Inc. June 2013 - August 2013
Millikin University June 2013 - August 2013
Caterpillar Inc. June 2012 - August 2012
StarTek June 2011 - August 2011
Skills
Customer Service, Research
Education
Southern Illinois University, Edwardsville 2013 — 2016
pharmacy
Millikin University 2012 — 2013
Pre-Pharmacy Studies
Universal Studios Orlando June 2014 - Present
Culver Franchising System, Inc. June 2013 - August 2013
Millikin University June 2013 - August 2013
Caterpillar Inc. June 2012 - August 2012
StarTek June 2011 - August 2011
Skills
Customer Service, Research
Education
Southern Illinois University, Edwardsville 2013 — 2016
pharmacy
Millikin University 2012 — 2013
Pre-Pharmacy Studies
Jessie Frazier's StarTek Experience July 2007 - November 2010
Job Front Office and HR assistant at Faneuil Inc
Industry Outsourcing/Offshoring
Experience
Faneuil Inc July 2012 - Present
The Results Companies October 2010 - February 2011
StarTek July 2007 - November 2010
Education
Patrick Henry Community College 2008 — 2014
Associate's degree, Business Administration and Management, General
Bassett High School 2004 — 2007
Advance Studies, High School/Secondary Diplomas and Certificates
Faneuil Inc July 2012 - Present
The Results Companies October 2010 - February 2011
StarTek July 2007 - November 2010
Education
Patrick Henry Community College 2008 — 2014
Associate's degree, Business Administration and Management, General
Bassett High School 2004 — 2007
Advance Studies, High School/Secondary Diplomas and Certificates
Polly Goodman's StarTek Experience March 2007 - May 2011
Job Workers Compensation Specialist at Complete Energy Services Fluid Management Division
Industry Human Resources
Experience
Complete Energy Services- Fluid Management Division December 2012 - Present
STARTEK March 2007 - May 2011
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Photoshop
Education
Northern Oklahoma College
Northwestern Oklahoma State University
Complete Energy Services- Fluid Management Division December 2012 - Present
STARTEK March 2007 - May 2011
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Photoshop
Education
Northern Oklahoma College
Northwestern Oklahoma State University
Elizabeth Hammonds's StarTek Experience April 2014 - Present
Job Customer Service Representative at STARTEK
Industry Outsourcing/Offshoring
Experience
STARTEK April 2014 - Present
STARTEK 2014 - 2015
Skills
Customer Service, Customer Satisfaction, Employee Training, Microsoft Word, Microsoft Excel, Telephone Skills, Communication
Education
Robeson Community College 2006 — 2008
Certificate, Emergency Medical Service
STARTEK April 2014 - Present
STARTEK 2014 - 2015
Skills
Customer Service, Customer Satisfaction, Employee Training, Microsoft Word, Microsoft Excel, Telephone Skills, Communication
Education
Robeson Community College 2006 — 2008
Certificate, Emergency Medical Service
Aliya Williams's StarTek Experience August 2006 - September 2010
Job Insurance Professional
Industry Insurance
Experience
Nationwide Insurance 2011 - Present
Wells Fargo September 2010 - August 2011
STARTEK August 2006 - September 2010
Skills
Property & Casualty..., General Insurance, Customer Service, Underwriting, Liability, Casualty Insurance, Claim
Education
University of Phoenix 2014 — 2017
Associate's Degree, Business
Penn Foster 1999 — 2003
High School Diploma, General Studies, 8-12
Nationwide Insurance 2011 - Present
Wells Fargo September 2010 - August 2011
STARTEK August 2006 - September 2010
Skills
Property & Casualty..., General Insurance, Customer Service, Underwriting, Liability, Casualty Insurance, Claim
Education
University of Phoenix 2014 — 2017
Associate's Degree, Business
Penn Foster 1999 — 2003
High School Diploma, General Studies, 8-12
Angela Raimondi's StarTek Experience September 2012 - April 2013
Job Merchandiser at Driveline Retail Merchandising
Industry Consumer Goods
Experience
Driveline Retail Merchandising June 2014 - Present
Express Lane Convenience Store April 2013 - March 2014
STARTEK September 2012 - April 2013
Walmart November 2002 - June 2010
Education
Piedmont Community College 2007 — 2009
Early Childhood Education and Teaching
Driveline Retail Merchandising June 2014 - Present
Express Lane Convenience Store April 2013 - March 2014
STARTEK September 2012 - April 2013
Walmart November 2002 - June 2010
Education
Piedmont Community College 2007 — 2009
Early Childhood Education and Teaching
Williams Lea
StarTek Inc
hiSoft Technology International Limited
Star Tek
Aon Hewitt Consulting
AON Hewitt Associates
Hewitt Associates, INC
Aon Hewitt