StarTek Company
Industry: Outsourcing company
DescriptionHeadquarters: Greenwood Village, Colorado, United States Founded: 1987, Greeley, Colorado, United States Subsidiaries: Accent Marketing Services LLC,
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StarTek Employees
Employee
Years
Job
Industry
Ilsia Nuhung Ilsia Nuhung's StarTek Experience October 2011 - August 2014
Job Employment Center Manager at St. Bernards Healthcare
Industry Human Resources
Experience
St. Bernards Healthcare March 2015 - Present
Nerium International October 2013 - Present
TeleTech August 2014 - April 2015
StarTek October 2011 - August 2014
Staffmark April 2007 - October 2011
The Jonesboro Sun December 2002 - April 2007
Dillard's 1998 - 2003
Skills
Recruitment/Retention, Recruitment Advertising, Profiles, Organisational Skills, Market Research, Market Planning, Marketing Strategy, FMLA, Employment Law, Employee Benefits, Employee Management, Employee/Labor Relations, Immigration Law, Workers Compensation, Unemployment Claims, Advertising, Sales Management, Retail Management, Community Relations, Community Outreach, Organizational..., Spanish, English, Personal Development, Personal Training, Outsourcing, Temporary Staffing, Staff Planning, Hiring, Interviewing, Employee Relations, Performance Management, Customer Service, Coaching, Team Building, Onboarding, Budgeting, Fundraising, Call Center, Public Relations, Employee Engagement, Promotions, Customer Relations, Applicant Tracking..., Community Development, Customer Satisfaction, Employee Training, Interviews, Leadership, New Hire Orientations
Education
Harding University 1988 — 1992
Bachelors Degree, Marketing - Marketing Research
Universidad Centroamericana 'José Simeón Cañas' 1987 — 1988
Architecture, Basic principles of Architecture
Liceo Cristiano Rev Juan Bueno 1984 — 1986
High School Diploma, Mathematics and Physics
St. Bernards Healthcare March 2015 - Present
Nerium International October 2013 - Present
TeleTech August 2014 - April 2015
StarTek October 2011 - August 2014
Staffmark April 2007 - October 2011
The Jonesboro Sun December 2002 - April 2007
Dillard's 1998 - 2003
Skills
Recruitment/Retention, Recruitment Advertising, Profiles, Organisational Skills, Market Research, Market Planning, Marketing Strategy, FMLA, Employment Law, Employee Benefits, Employee Management, Employee/Labor Relations, Immigration Law, Workers Compensation, Unemployment Claims, Advertising, Sales Management, Retail Management, Community Relations, Community Outreach, Organizational..., Spanish, English, Personal Development, Personal Training, Outsourcing, Temporary Staffing, Staff Planning, Hiring, Interviewing, Employee Relations, Performance Management, Customer Service, Coaching, Team Building, Onboarding, Budgeting, Fundraising, Call Center, Public Relations, Employee Engagement, Promotions, Customer Relations, Applicant Tracking..., Community Development, Customer Satisfaction, Employee Training, Interviews, Leadership, New Hire Orientations
Education
Harding University 1988 — 1992
Bachelors Degree, Marketing - Marketing Research
Universidad Centroamericana 'José Simeón Cañas' 1987 — 1988
Architecture, Basic principles of Architecture
Liceo Cristiano Rev Juan Bueno 1984 — 1986
High School Diploma, Mathematics and Physics
Janet Selden Janet Selden's StarTek Experience March 2013 - Present
Job Leadership and Organizational Development Strategist
Industry Professional Training & Coaching
Experience
STARTEK March 2013 - Present
Mountain States Division of Life Care Centers of America June 2012 - February 2013
Centura Health March 2007 - June 2012
Centura Health February 2005 - March 2007
Citigroup Diners Club March 2000 - January 2005
MCI WorldCom August 1999 - March 2000
City and County of Denver August 1998 - August 1999
Citicorp Diners Club November 1996 - August 1998
Skills
Leadership Development, Executive Coaching, Cross-functional Team..., Strategic Planning, Training Facilitation, Program Development, Goal Analysis, Performance Improvement, Process Improvement, Return on Investment..., Management, Coaching, Employee Relations, Human Resources, Leadership, Performance Management, Succession Planning, Talent Management, Team Building, Training
Education
The University of Akron 1993 — 1995
Master of Arts (MA), Organizational Communication
Colorado State University-Pueblo 1987 — 1991
Bachelor of Science (BS), Mass Communication/Media Studies
STARTEK March 2013 - Present
Mountain States Division of Life Care Centers of America June 2012 - February 2013
Centura Health March 2007 - June 2012
Centura Health February 2005 - March 2007
Citigroup Diners Club March 2000 - January 2005
MCI WorldCom August 1999 - March 2000
City and County of Denver August 1998 - August 1999
Citicorp Diners Club November 1996 - August 1998
Skills
Leadership Development, Executive Coaching, Cross-functional Team..., Strategic Planning, Training Facilitation, Program Development, Goal Analysis, Performance Improvement, Process Improvement, Return on Investment..., Management, Coaching, Employee Relations, Human Resources, Leadership, Performance Management, Succession Planning, Talent Management, Team Building, Training
Education
The University of Akron 1993 — 1995
Master of Arts (MA), Organizational Communication
Colorado State University-Pueblo 1987 — 1991
Bachelor of Science (BS), Mass Communication/Media Studies
Katie Erwin-Caussade Katie Erwin-Caussade's StarTek Experience March 2011 - July 2011
Job Www.coloradobloggirl2014.com
Industry Mental Health Care
Experience
Wake Up Now May 2014 - Present
Aims Community College August 2013 - Present
Free speech activist, youth, pre (in the very beginning of political science) and advocate. August 2013 - Present
Customer service representative November 2012 - Present
Target mobile May 2013 - October 2013
CC LLC June 2011 - December 2012
StarTek March 2011 - July 2011
Skills
Blogging, Telecommunications, Project Management, Customer Service, Microsoft Office, Team Leadership, Wireless, Sales Management, VoIP, Product Management, Strategic Planning, Account Management, New Business Development, Management, Business Strategy, Microsoft Excel, Program Management, Mobile Devices, Change Management, IP, Business Planning, Call Centers, Sales, Time Management, Advertising, Public Relations, Troubleshooting, Customer Experience, Training, Direct Sales, Social Networking, Team Building, B2B, Sales Process, Business Development, Retail, Coaching, Inventory Management, Microsoft Word, Leadership Development, Teamwork, Employee Training, Technical Support, Entrepreneurship, Social Media Marketing, Interviews, Cold Calling, Telephone Skills, Purchasing, Recruiting
Education
Aims Community College 2013 — 2016
Human Services, Human Services, General
Associate of Art 2014 — 2015
Associate's degree, Pre-Law Studies
Front Range Community College 2003 — 2004
Associate of Arts (A.A.), Journalism (in progress)
St. Vrain Valley School District 2000 — 2003
High School Diploma, High School/Secondary Diplomas and Certificates
Wake Up Now May 2014 - Present
Aims Community College August 2013 - Present
Free speech activist, youth, pre (in the very beginning of political science) and advocate. August 2013 - Present
Customer service representative November 2012 - Present
Target mobile May 2013 - October 2013
CC LLC June 2011 - December 2012
StarTek March 2011 - July 2011
Skills
Blogging, Telecommunications, Project Management, Customer Service, Microsoft Office, Team Leadership, Wireless, Sales Management, VoIP, Product Management, Strategic Planning, Account Management, New Business Development, Management, Business Strategy, Microsoft Excel, Program Management, Mobile Devices, Change Management, IP, Business Planning, Call Centers, Sales, Time Management, Advertising, Public Relations, Troubleshooting, Customer Experience, Training, Direct Sales, Social Networking, Team Building, B2B, Sales Process, Business Development, Retail, Coaching, Inventory Management, Microsoft Word, Leadership Development, Teamwork, Employee Training, Technical Support, Entrepreneurship, Social Media Marketing, Interviews, Cold Calling, Telephone Skills, Purchasing, Recruiting
Education
Aims Community College 2013 — 2016
Human Services, Human Services, General
Associate of Art 2014 — 2015
Associate's degree, Pre-Law Studies
Front Range Community College 2003 — 2004
Associate of Arts (A.A.), Journalism (in progress)
St. Vrain Valley School District 2000 — 2003
High School Diploma, High School/Secondary Diplomas and Certificates
Michael Pieza Michael Pieza's StarTek Experience September 2008 - January 2009
Job Bringing excellent customer service with the intention of helping others.
Industry Hospitality
Experience
Center Partners May 2014 - Present
24 Hour Fitness September 2013 - January 2014
Center Partners June 2013 - September 2013
STARTEK September 2008 - January 2009
Skills
Customer Satisfaction, Time Management, Public Speaking, Customer Service, Phone Etiquette, Call Centers, Microsoft Office, Technical Writing, Community Outreach, Sound Reinforcement, Photography, Creative Writing, Church Services
Education
Front Range Community College 2010 — 2011
Rocky Mountain High School 1995 — 1998
High School
Center Partners May 2014 - Present
24 Hour Fitness September 2013 - January 2014
Center Partners June 2013 - September 2013
STARTEK September 2008 - January 2009
Skills
Customer Satisfaction, Time Management, Public Speaking, Customer Service, Phone Etiquette, Call Centers, Microsoft Office, Technical Writing, Community Outreach, Sound Reinforcement, Photography, Creative Writing, Church Services
Education
Front Range Community College 2010 — 2011
Rocky Mountain High School 1995 — 1998
High School
Christina Black Christina Black's StarTek Experience November 2009 - May 2010
Job Customer Support Professional
Industry Individual & Family Services
Experience
Richland County JFS May 2015 - Present
Chase August 2014 - May 2015
CenturyLink Business May 2010 - June 2014
STARTEK November 2009 - May 2010
Wendy's November 2003 - November 2009
Skills
Computer/Technical..., Data Analysis, Quality Auditing, Customer Service, Microsoft Excel, Microsoft Word, Highly detail oriented, Motivated self-starter, FaxCom, Avaya, Coaching, Conflict Resolution, Process Improvement, Outstanding time..., High Organizational..., Call Centers, Customer Experience, Team Leadership, Telecommunications, Teamwork, Data Entry, Critical Thinking, Telephone Skills, Outlook, Customer Retention, Customer Satisfaction, Microsoft Office 2007, Customer Support, Troubleshooting, Dameware, Avaya CSM Supervisor, Windows 7, Windows Vista, Windows XP Pro, Time Management, Microsoft Office, Leadership, Training, Employee Training, VoIP, PowerPoint, Team Building
Education
DeVry University 2009 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration, GPA 3.78
North Central State College 2006 — 2008
Associate's Degree, Business Management
Richland County JFS May 2015 - Present
Chase August 2014 - May 2015
CenturyLink Business May 2010 - June 2014
STARTEK November 2009 - May 2010
Wendy's November 2003 - November 2009
Skills
Computer/Technical..., Data Analysis, Quality Auditing, Customer Service, Microsoft Excel, Microsoft Word, Highly detail oriented, Motivated self-starter, FaxCom, Avaya, Coaching, Conflict Resolution, Process Improvement, Outstanding time..., High Organizational..., Call Centers, Customer Experience, Team Leadership, Telecommunications, Teamwork, Data Entry, Critical Thinking, Telephone Skills, Outlook, Customer Retention, Customer Satisfaction, Microsoft Office 2007, Customer Support, Troubleshooting, Dameware, Avaya CSM Supervisor, Windows 7, Windows Vista, Windows XP Pro, Time Management, Microsoft Office, Leadership, Training, Employee Training, VoIP, PowerPoint, Team Building
Education
DeVry University 2009 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration, GPA 3.78
North Central State College 2006 — 2008
Associate's Degree, Business Management
robert barber robert barber's StarTek Experience September 2001 - October 2005
Job Helping Businesses Take Control and Manage Their Energy Needs
Industry Oil & Energy
Experience
Cornerstone Utilities, Inc. June 2009 - December 2013
Gateway Energy Services Corporation March 2008 - July 2009
Sales Focus Inc January 2007 - March 2008
Energy Services Providers, Inc. (US Gas & Electric) October 2005 - January 2007
StarTek September 2001 - October 2005
FairPoint Communications 1995 - 2001
Skills
Operations Management, Energy, Outsourcing, Contract Negotiation, Process Improvement, Management, Change Management, Strategic Planning, Team Leadership, Project Management, Business Development, Team Building
Education
Everglades University 2005 — 2008
Master's degree, Alternative and Complementary Medicine and Medical Systems
Mountain State University 2005 — 2007
Bachelor's degree, Pre-Medicine
Keiser College 2004 — 2004
AAS, Allied Health and Medical Assisting Services
Liberty University 1995 — 1998
Bachelor of Business Administration (B.B.A.), Marketing
Cornerstone Utilities, Inc. June 2009 - December 2013
Gateway Energy Services Corporation March 2008 - July 2009
Sales Focus Inc January 2007 - March 2008
Energy Services Providers, Inc. (US Gas & Electric) October 2005 - January 2007
StarTek September 2001 - October 2005
FairPoint Communications 1995 - 2001
Skills
Operations Management, Energy, Outsourcing, Contract Negotiation, Process Improvement, Management, Change Management, Strategic Planning, Team Leadership, Project Management, Business Development, Team Building
Education
Everglades University 2005 — 2008
Master's degree, Alternative and Complementary Medicine and Medical Systems
Mountain State University 2005 — 2007
Bachelor's degree, Pre-Medicine
Keiser College 2004 — 2004
AAS, Allied Health and Medical Assisting Services
Liberty University 1995 — 1998
Bachelor of Business Administration (B.B.A.), Marketing
Brandon Beard Brandon Beard's StarTek Experience March 2010 - July 2010
Job Technical Support at EPB
Industry Information Technology and Services
Experience
EPB December 2011 - Present
Archer Daniels Midland July 2010 - October 2011
STARTEK March 2010 - July 2010
FirsTech, Inc. August 2009 - November 2009
MR Systems Technologies June 2008 - June 2009
Advanced Technology Services February 2007 - June 2008
Skills
Troubleshooting, Process Improvement, Project Management, System Administration, Telecommunications, SharePoint, Cisco Technologies, Network Administration, Active Directory, DNS, Windows Server, Customer Service, Help Desk Support, Technical Support, Software Documentation, Software Installation, Disaster Recovery
Education
DeVry University 2006 — 2007
EPB December 2011 - Present
Archer Daniels Midland July 2010 - October 2011
STARTEK March 2010 - July 2010
FirsTech, Inc. August 2009 - November 2009
MR Systems Technologies June 2008 - June 2009
Advanced Technology Services February 2007 - June 2008
Skills
Troubleshooting, Process Improvement, Project Management, System Administration, Telecommunications, SharePoint, Cisco Technologies, Network Administration, Active Directory, DNS, Windows Server, Customer Service, Help Desk Support, Technical Support, Software Documentation, Software Installation, Disaster Recovery
Education
DeVry University 2006 — 2007
Sean Nobles's StarTek Experience November 2014 - June 2015
Job Chief Network Engineer at t3 Wireless
Industry Wireless
Experience
t3 Wireless, Inc. June 2015 - Present
STARTEK November 2014 - June 2015
STARTEK December 2013 - November 2014
Self Employed June 2013 - December 2013
Urban Lending Solutions August 2012 - June 2013
Black Book Telecom Solutions, LLC April 2008 - March 2013
GreenLite Technologies, Inc. February 2009 - March 2010
DataPath, Inc. October 2006 - April 2008
Multimax February 2006 - October 2006
United States Marine Corps February 2002 - February 2006
Skills
Leadership, Management, Troubleshooting, Security, Routers, Switches, Networking, Wireless, Data Center, Telecommunications, Network Administration, Security Clearance, Windows Server, Software Documentation, Network Engineering, Active Directory, WAN, Satellite Communications, Information Assurance, DoD, VoIP, Military, LAN-WAN, Network Security, Visio, Employee Training, Cisco Technologies, Software Installation, DNS, Documentations, Unix, Systems Engineering, Training Delivery, Integration, Technical Support, DHCP, Government, CompTIA, System Administration, Program Management, Process Improvement, Field Support, Technical Writing, IT Management, Operating Systems, Accounting System, Entrepreneurship, Routing, Microsoft Exchange, Security+
Education
Western Governors University 2013 — 2015
Master of Business Administration (MBA)
Western Governors University 2008 — 2011
Bachelor of Science (BS), Business Management
Siebel Institute of Technology 2009 — 2009
International Diploma in Brewing Technology
Grantham University 2005 — 2007
Associate of Science (AS), Computer Science, Magna Cum Laude
t3 Wireless, Inc. June 2015 - Present
STARTEK November 2014 - June 2015
STARTEK December 2013 - November 2014
Self Employed June 2013 - December 2013
Urban Lending Solutions August 2012 - June 2013
Black Book Telecom Solutions, LLC April 2008 - March 2013
GreenLite Technologies, Inc. February 2009 - March 2010
DataPath, Inc. October 2006 - April 2008
Multimax February 2006 - October 2006
United States Marine Corps February 2002 - February 2006
Skills
Leadership, Management, Troubleshooting, Security, Routers, Switches, Networking, Wireless, Data Center, Telecommunications, Network Administration, Security Clearance, Windows Server, Software Documentation, Network Engineering, Active Directory, WAN, Satellite Communications, Information Assurance, DoD, VoIP, Military, LAN-WAN, Network Security, Visio, Employee Training, Cisco Technologies, Software Installation, DNS, Documentations, Unix, Systems Engineering, Training Delivery, Integration, Technical Support, DHCP, Government, CompTIA, System Administration, Program Management, Process Improvement, Field Support, Technical Writing, IT Management, Operating Systems, Accounting System, Entrepreneurship, Routing, Microsoft Exchange, Security+
Education
Western Governors University 2013 — 2015
Master of Business Administration (MBA)
Western Governors University 2008 — 2011
Bachelor of Science (BS), Business Management
Siebel Institute of Technology 2009 — 2009
International Diploma in Brewing Technology
Grantham University 2005 — 2007
Associate of Science (AS), Computer Science, Magna Cum Laude
Shakiah Grayned Shakiah Grayned's StarTek Experience January 2010 - November 2012
Job Healthcare Management
Industry Hospital & Health Care
Experience
Self-employed November 2014 - Present
StarTek January 2010 - November 2012
Skills
Customer Service, Leadership, Management, Training, Process Improvement, Team Building, Team Leadership, Data Entry, Time Management, Coaching
Education
Colorado Technical University 2011 — 2015
Bachelor of Business Administration and Healthcare Management, Business Administration and Management, General
Self-employed November 2014 - Present
StarTek January 2010 - November 2012
Skills
Customer Service, Leadership, Management, Training, Process Improvement, Team Building, Team Leadership, Data Entry, Time Management, Coaching
Education
Colorado Technical University 2011 — 2015
Bachelor of Business Administration and Healthcare Management, Business Administration and Management, General
Kevin Cory Kevin Cory's StarTek Experience 1993 - 2002
Job Chief People Officer (CPO) at Noble Casing, Inc.
Industry Oil & Energy
Experience
Noble Casing, Inc. June 2015 - Present
Nobel Casing, Inc. September 2013 - May 2015
Noble Casing, Inc March 2013 - September 2013
Vestas 2007 - January 2013
Colorado Coalition for the Homeless 2005 - 2007
StarTek 1993 - 2002
Poudre Plastics, Inc. January 1989 - May 1993
Skills
Change Management, Human Resources, Business Operations, Organizational..., Talent Management, Organizational..., Employee Relations, Performance Management, Leadership Development, HRIS, Succession Planning, Talent Acquisition, Deferred Compensation, Workforce Planning, Onboarding, Employee Benefits, Employee Engagement, Recruiting, HR Policies, Coaching, Leadership, Executive Coaching, Management, Strategic Planning, Interviews, Start-ups, Personnel Management, Organizational Design, Employer Branding, Benefits Administration, Organizational..., Compensation & Benefit, Strategic HR, Career Development, HR Consulting, HR Transformation, Strategy, Applicant Tracking...
Education
Colorado State University 2006 — 2008
Master of Education, Organizational Performance & Change Management, 4.00GPA
Regis University 2002 — 2004
Bachelor of Science, Management & Communication, 3.99GPA
Noble Casing, Inc. June 2015 - Present
Nobel Casing, Inc. September 2013 - May 2015
Noble Casing, Inc March 2013 - September 2013
Vestas 2007 - January 2013
Colorado Coalition for the Homeless 2005 - 2007
StarTek 1993 - 2002
Poudre Plastics, Inc. January 1989 - May 1993
Skills
Change Management, Human Resources, Business Operations, Organizational..., Talent Management, Organizational..., Employee Relations, Performance Management, Leadership Development, HRIS, Succession Planning, Talent Acquisition, Deferred Compensation, Workforce Planning, Onboarding, Employee Benefits, Employee Engagement, Recruiting, HR Policies, Coaching, Leadership, Executive Coaching, Management, Strategic Planning, Interviews, Start-ups, Personnel Management, Organizational Design, Employer Branding, Benefits Administration, Organizational..., Compensation & Benefit, Strategic HR, Career Development, HR Consulting, HR Transformation, Strategy, Applicant Tracking...
Education
Colorado State University 2006 — 2008
Master of Education, Organizational Performance & Change Management, 4.00GPA
Regis University 2002 — 2004
Bachelor of Science, Management & Communication, 3.99GPA
Scotty Cox Scotty Cox's StarTek Experience May 2002 - August 2004
Job OnDemand Mobility Analyst/Consultant at Long View Systems
Industry Telecommunications
Experience
Long View Systems April 2013 - Present
Level 3 Communications December 2012 - April 2013
T-Mobile January 2007 - June 2012
T-Mobile August 2004 - December 2006
StarTek May 2002 - August 2004
EchoStar Corporation October 1999 - June 2001
Skills
Customer Satisfaction, Call Center, Call Centers, Troubleshooting, Project Management, Telecommunications, Process Improvement, Customer Experience, Wireless, Analysis, Service Delivery, IT Service Management, Technical Support, Quality Assurance, Mobility Strategy, Enterprise Mobility, Mobility Management, Financial Analysis, ITIL Certified, Team Leadership, Vendor Management
Education
Front Range Community College 1999 — 1999
GED
Brighton High Scool 1994 — 1998
Long View Systems April 2013 - Present
Level 3 Communications December 2012 - April 2013
T-Mobile January 2007 - June 2012
T-Mobile August 2004 - December 2006
StarTek May 2002 - August 2004
EchoStar Corporation October 1999 - June 2001
Skills
Customer Satisfaction, Call Center, Call Centers, Troubleshooting, Project Management, Telecommunications, Process Improvement, Customer Experience, Wireless, Analysis, Service Delivery, IT Service Management, Technical Support, Quality Assurance, Mobility Strategy, Enterprise Mobility, Mobility Management, Financial Analysis, ITIL Certified, Team Leadership, Vendor Management
Education
Front Range Community College 1999 — 1999
GED
Brighton High Scool 1994 — 1998
Jeremy Markey Jeremy Markey's StarTek Experience June 2013 - Present
Job Workforce Director at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek June 2013 - Present
StarTek December 2009 - June 2013
StarTek February 2008 - December 2009
StarTek July 2007 - February 2008
StarTek January 2007 - July 2007
StarTek March 2003 - January 2007
StarTek September 2002 - March 2003
StarTek July 2002 - September 2002
Protocol Communications June 2001 - July 2002
AT&T October 1998 - June 2001
Skills
Command, Individualization, Workforce Management, Call Center, Operations Management, Telecommunications, Management, Networking, BPO, Avaya, Outsourcing, Call Centers, Performance Management, Customer Satisfaction, Vendor Management, Customer Retention, Customer Experience, Contact Centers, Process Improvement, Avaya Technologies
Education
Colorado Technical University 1999 — 2000
Incomplete, Computer Networking
StarTek June 2013 - Present
StarTek December 2009 - June 2013
StarTek February 2008 - December 2009
StarTek July 2007 - February 2008
StarTek January 2007 - July 2007
StarTek March 2003 - January 2007
StarTek September 2002 - March 2003
StarTek July 2002 - September 2002
Protocol Communications June 2001 - July 2002
AT&T October 1998 - June 2001
Skills
Command, Individualization, Workforce Management, Call Center, Operations Management, Telecommunications, Management, Networking, BPO, Avaya, Outsourcing, Call Centers, Performance Management, Customer Satisfaction, Vendor Management, Customer Retention, Customer Experience, Contact Centers, Process Improvement, Avaya Technologies
Education
Colorado Technical University 1999 — 2000
Incomplete, Computer Networking
Brent Prokaski Brent Prokaski's StarTek Experience June 2009 - October 2011
Job Financial Analyst at LenderLive Network, Inc.
Industry Financial Services
Experience
LenderLive Network, Inc. November 2011 - Present
StarTek June 2009 - October 2011
TeleTech October 2008 - May 2009
Deloitte September 2007 - September 2008
Skills
Accounting, Financial Reporting, General Ledger, Financial Analysis, Finance, Auditing, Analysis, Internal Controls, Process Improvement
Education
Fort Lewis College 2002 — 2007
Bachelor of Arts (BA), Accounting and Finance
LenderLive Network, Inc. November 2011 - Present
StarTek June 2009 - October 2011
TeleTech October 2008 - May 2009
Deloitte September 2007 - September 2008
Skills
Accounting, Financial Reporting, General Ledger, Financial Analysis, Finance, Auditing, Analysis, Internal Controls, Process Improvement
Education
Fort Lewis College 2002 — 2007
Bachelor of Arts (BA), Accounting and Finance
James Mealler James Mealler's StarTek Experience April 2014 - October 2014
Job Marketing Specialist at Colorado West Audiologists
Industry Marketing and Advertising
Experience
Colorado West Audiologists October 2014 - Present
STARTEK April 2014 - October 2014
StarTek August 2012 - October 2014
Premier Concepts, LLC February 2012 - August 2012
Bookcliff Family Hearing Center December 1992 - September 2010
KSTR Radio August 1986 - December 1988
Skills
Social Media, Marketing Strategy, Sales, Social Networking, Customer Service, Marketing, Team Building, Sales Operations, Advertising, Photography, Graphic Design, Coaching
Education
University of Iowa 1980 — 1984
Bachelor of Arts Journalism/Mass Communication, Communication, Journalism, and Related Programs
Colorado State University 1978 — 1980
Transferred to University of Iowa, Graphic Design, Technical Journalism, Psycology
Colorado West Audiologists October 2014 - Present
STARTEK April 2014 - October 2014
StarTek August 2012 - October 2014
Premier Concepts, LLC February 2012 - August 2012
Bookcliff Family Hearing Center December 1992 - September 2010
KSTR Radio August 1986 - December 1988
Skills
Social Media, Marketing Strategy, Sales, Social Networking, Customer Service, Marketing, Team Building, Sales Operations, Advertising, Photography, Graphic Design, Coaching
Education
University of Iowa 1980 — 1984
Bachelor of Arts Journalism/Mass Communication, Communication, Journalism, and Related Programs
Colorado State University 1978 — 1980
Transferred to University of Iowa, Graphic Design, Technical Journalism, Psycology
Traci Witcher's StarTek Experience June 2010 - September 2010
Job Loan Document Specialist 3 at Wells Fargo
Industry Financial Services
Experience
Wells Fargo November 2012 - Present
Wells Fargo January 2011 - November 2012
StarTek June 2010 - September 2010
Ferrum College May 2008 - April 2010
Skills
Customer Service, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, PowerPoint, Time Management, Access, Banking, Data Entry, Financial Analysis, Finance, Insurance
Education
Ferrum College 2008 — 2010
Bachelor of Business Administration (B.B.A.), Business and Personal/Financial Services Marketing Operations
Wells Fargo November 2012 - Present
Wells Fargo January 2011 - November 2012
StarTek June 2010 - September 2010
Ferrum College May 2008 - April 2010
Skills
Customer Service, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, PowerPoint, Time Management, Access, Banking, Data Entry, Financial Analysis, Finance, Insurance
Education
Ferrum College 2008 — 2010
Bachelor of Business Administration (B.B.A.), Business and Personal/Financial Services Marketing Operations
Shane Kelsay Shane Kelsay's StarTek Experience 2007 - 2011
Job Pearson Executive Strategic Account Manager
Industry Higher Education
Experience
Pearson October 2013 - Present
Pearson eCollege May 2011 - September 2013
StarTek 2007 - 2011
TeleTech 2005 - 2007
TeleTech 2003 - 2005
TeleTech 2001 - 2003
TeleTech 1999 - 2001
First Data Corporation 1998 - 1999
Skills
Project Management, BPO, CRM, SaaS, Account Management, Outsourcing, Professional Services, Contact Centers, E-Learning, Management, Leadership, Cloud Computing, Lead Generation, Cross-functional Team..., Return on Investment, Team Leadership, Customer Retention, Solution Architecture, Solution Selling, Strategy
Education
Colorado State University
Bachelor of Science, Communications, History
Pearson October 2013 - Present
Pearson eCollege May 2011 - September 2013
StarTek 2007 - 2011
TeleTech 2005 - 2007
TeleTech 2003 - 2005
TeleTech 2001 - 2003
TeleTech 1999 - 2001
First Data Corporation 1998 - 1999
Skills
Project Management, BPO, CRM, SaaS, Account Management, Outsourcing, Professional Services, Contact Centers, E-Learning, Management, Leadership, Cloud Computing, Lead Generation, Cross-functional Team..., Return on Investment, Team Leadership, Customer Retention, Solution Architecture, Solution Selling, Strategy
Education
Colorado State University
Bachelor of Science, Communications, History
Demetria Parham Demetria Parham's StarTek Experience August 2006 - January 2007
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
Southside Virginia Training Center 2008 - Present
Comfort Inn May 2007 - May 2008
StarTek August 2006 - January 2007
Skills
Great communications..., Typing, Teamwork, Customer Service, File Management, Microsoft Office, Clerical Skills, Interpersonal Skill, Work Well Independently
Education
Saint Pauls College 2004 — 2005
Hampton University 2002 — 2003
Southside Virginia Training Center 2008 - Present
Comfort Inn May 2007 - May 2008
StarTek August 2006 - January 2007
Skills
Great communications..., Typing, Teamwork, Customer Service, File Management, Microsoft Office, Clerical Skills, Interpersonal Skill, Work Well Independently
Education
Saint Pauls College 2004 — 2005
Hampton University 2002 — 2003
Leah Randle Leah Randle's StarTek Experience April 2014 - June 2014
Job Freelance Translator
Industry Internet
Experience
Lionbridge May 2014 - Present
ProTranslating May 2014 - Present
My Eye Media, LLC January 2014 - Present
NikkenWorldwide April 2012 - Present
Various January 2009 - Present
STARTEK April 2014 - June 2014
Matchcraft August 2013 - January 2014
U-Haul June 2012 - September 2012
Cine Pointe 6 Theatres March 2012 - June 2012
U-Haul International, Inc. 2012 - 2012
Skills
Translation, Content Quality Control, English to Norwegian..., Video Quality Control, Website Translation, Quality Control Video, Technical Translation, Quality Control, Norwegian Translation, Translation Memory, Sales, Friendly Personality, Norwegian, Child Development, Customer Service, Food Service, Social Services, Training, Childcare, Event Planning
Education
DeVry University 2012 — 2015
Electronics Engineering Technology
College of DuPageGlenn 2007 — 2007
Au Pair Care 2006 — 2007
Lionbridge May 2014 - Present
ProTranslating May 2014 - Present
My Eye Media, LLC January 2014 - Present
NikkenWorldwide April 2012 - Present
Various January 2009 - Present
STARTEK April 2014 - June 2014
Matchcraft August 2013 - January 2014
U-Haul June 2012 - September 2012
Cine Pointe 6 Theatres March 2012 - June 2012
U-Haul International, Inc. 2012 - 2012
Skills
Translation, Content Quality Control, English to Norwegian..., Video Quality Control, Website Translation, Quality Control Video, Technical Translation, Quality Control, Norwegian Translation, Translation Memory, Sales, Friendly Personality, Norwegian, Child Development, Customer Service, Food Service, Social Services, Training, Childcare, Event Planning
Education
DeVry University 2012 — 2015
Electronics Engineering Technology
College of DuPageGlenn 2007 — 2007
Au Pair Care 2006 — 2007
Mukesh Jha's StarTek Experience August 2009 - April 2010
Job Sr. Systems Analyst at Xcel Energy
Industry Information Technology and Services
Experience
Xcel Energy September 2012 - Present
Developing Hands June 2005 - Present
FIX FOR LESS LLC April 2009 - October 2014
SAIC (Immigration Custom Enforcement/ Department of Homeland Security) March 2012 - November 2012
IBM March 2011 - January 2012
Xcel Energy March 2011 - January 2012
Sounds True April 2010 - February 2011
StarTek August 2009 - April 2010
Golden Aluminum Inc August 2008 - March 2009
Northrop Grumman September 2007 - October 2008
Skills
Windows Server 2003, Windows Server 2008, Server Manager, Hindi, Personality, Nepali, Active Directory, Networking, Servers, System Administration, VMware, Microsoft Exchange, Network Administration, BMC Remedy, XP, Disaster Recovery, Virtualization, Citrix, Windows Server, DNS, IIS, VMware ESX, SharePoint, Software Installation, Troubleshooting, Blackberry Enterprise..., Operating Systems, Technical Support, Software Documentation, SAN, Firewalls, Microsoft Certified..., Help Desk Support, VPN, Data Center, Routers, TCP/IP, Group Policy, vSphere, IT Management, Switches, IT Service Management, Cluster, Unix, Microsoft SQL Server, High Availability, VoIP, Printers, SCCM, Windows
Education
Colorado Technical University 2010 — 2011
Masters of Science in Management - IT Management, IT Management
Colorado Technical University 2008 — 2010
BSBA, Information Technology
University of Colorado Boulder 2006 — 2007
Computer Science, computer
Xcel Energy September 2012 - Present
Developing Hands June 2005 - Present
FIX FOR LESS LLC April 2009 - October 2014
SAIC (Immigration Custom Enforcement/ Department of Homeland Security) March 2012 - November 2012
IBM March 2011 - January 2012
Xcel Energy March 2011 - January 2012
Sounds True April 2010 - February 2011
StarTek August 2009 - April 2010
Golden Aluminum Inc August 2008 - March 2009
Northrop Grumman September 2007 - October 2008
Skills
Windows Server 2003, Windows Server 2008, Server Manager, Hindi, Personality, Nepali, Active Directory, Networking, Servers, System Administration, VMware, Microsoft Exchange, Network Administration, BMC Remedy, XP, Disaster Recovery, Virtualization, Citrix, Windows Server, DNS, IIS, VMware ESX, SharePoint, Software Installation, Troubleshooting, Blackberry Enterprise..., Operating Systems, Technical Support, Software Documentation, SAN, Firewalls, Microsoft Certified..., Help Desk Support, VPN, Data Center, Routers, TCP/IP, Group Policy, vSphere, IT Management, Switches, IT Service Management, Cluster, Unix, Microsoft SQL Server, High Availability, VoIP, Printers, SCCM, Windows
Education
Colorado Technical University 2010 — 2011
Masters of Science in Management - IT Management, IT Management
Colorado Technical University 2008 — 2010
BSBA, Information Technology
University of Colorado Boulder 2006 — 2007
Computer Science, computer
Renata Schram Renata Schram's StarTek Experience November 2012 - Present
Job Bilingual Customer Representative at StarTek
Industry Libraries
Experience
StarTek November 2012 - Present
Sturgis District Library May 2008 - October 2012
Sturgis Bank & Trust Company 2002 - 2008
Varig Brazilian Airlines January 1994 - January 2001
Skills
Microsoft Office, Customer Service, Bilingual, Collection Development, Books, Community Outreach, Microsoft Word, PowerPoint, Data Entry, Microsoft Excel, EAD, Administrative..., Outlook, Digital Preservation, Social Networking, Time Management, Authority Control, Access, Editing, Teamwork, Accounts Payable, Archives, Circulation
Education
Glen Oaks Community College 2010 — 2013
Associate's degree, Business/Office Automation/Technology/Data Entry
StarTek November 2012 - Present
Sturgis District Library May 2008 - October 2012
Sturgis Bank & Trust Company 2002 - 2008
Varig Brazilian Airlines January 1994 - January 2001
Skills
Microsoft Office, Customer Service, Bilingual, Collection Development, Books, Community Outreach, Microsoft Word, PowerPoint, Data Entry, Microsoft Excel, EAD, Administrative..., Outlook, Digital Preservation, Social Networking, Time Management, Authority Control, Access, Editing, Teamwork, Accounts Payable, Archives, Circulation
Education
Glen Oaks Community College 2010 — 2013
Associate's degree, Business/Office Automation/Technology/Data Entry
Frank Santistevan Frank Santistevan's StarTek Experience March 2009 - June 2012
Job Manager, Systems and Technology at Pearson North America
Industry Logistics and Supply Chain
Experience
Pearson North America April 2014 - Present
Stream Global Services November 2012 - September 2013
StarTek March 2009 - June 2012
Intuit June 2006 - August 2008
Intuit August 2005 - June 2006
StarTek, Inc 2003 - 2005
StarTek, Inc 2001 - 2003
StarTek, Inc March 2001 - July 2001
StarTek, Inc 1999 - 2001
Skills
Project Management, Strategic Planning, Process Improvement, Vendor Management, Business Development, Program Management, Operations Management, Supply Chain Management, Change Management, Business Analysis, Call Centers, Budgets, P&L Management, Business Planning, CRM, Supply Chain, Logistics, Cross-functional Team..., Team Management, Integration, Training, Management, Telecommunications, Risk Management, Business Process..., Continuous Improvement, Leadership, Team Leadership, Manufacturing, Testing, Business Intelligence, Customer Satisfaction, Negotiation, Six Sigma, Quality Assurance, Mergers & Acquisitions, PMO Services, Procurement, Executive Management, PMO, Outsourcing, Product Development, Sales, IT Solutions, Data Center, Forecasting, Business Process, Security, Strategy, ERP
Education
Colorado State University
BS, Industrial Technology
Pearson North America April 2014 - Present
Stream Global Services November 2012 - September 2013
StarTek March 2009 - June 2012
Intuit June 2006 - August 2008
Intuit August 2005 - June 2006
StarTek, Inc 2003 - 2005
StarTek, Inc 2001 - 2003
StarTek, Inc March 2001 - July 2001
StarTek, Inc 1999 - 2001
Skills
Project Management, Strategic Planning, Process Improvement, Vendor Management, Business Development, Program Management, Operations Management, Supply Chain Management, Change Management, Business Analysis, Call Centers, Budgets, P&L Management, Business Planning, CRM, Supply Chain, Logistics, Cross-functional Team..., Team Management, Integration, Training, Management, Telecommunications, Risk Management, Business Process..., Continuous Improvement, Leadership, Team Leadership, Manufacturing, Testing, Business Intelligence, Customer Satisfaction, Negotiation, Six Sigma, Quality Assurance, Mergers & Acquisitions, PMO Services, Procurement, Executive Management, PMO, Outsourcing, Product Development, Sales, IT Solutions, Data Center, Forecasting, Business Process, Security, Strategy, ERP
Education
Colorado State University
BS, Industrial Technology
L.F. barnwell L.F. barnwell's StarTek Experience September 2007 - June 2012
Job customer service advisor at Convergys
Industry Telecommunications
Experience
Convergys June 2013 - Present
startek September 2007 - June 2012
Education
Everest University-South Orlando 2012 — 2014
Convergys June 2013 - Present
startek September 2007 - June 2012
Education
Everest University-South Orlando 2012 — 2014
Leslie Akin Leslie Akin's StarTek Experience February 2004 - April 2006
Job Accreditation Coordinator at Colorado Department of Public Health and Environment
Industry Government Administration
Experience
Colorado Department of Public Health and Environment April 2013 - Present
Colorado Department of Public Health and Environment October 2007 - April 2013
Time Warner Telecom June 2006 - April 2007
StarTek February 2004 - April 2006
Skills
Visio, Troubleshooting, Data Analysis, Quality Assurance, Process Improvement, Microsoft Excel, MS Project, Project Management, Lean Tools, Help Desk Support, Business Process..., Leadership, GMS, HRIS, SharePoint, Problem Solving, Appreciative Inquiry, Performance Management, Quality Improvement, Public Health, Accreditation
Education
DeVry University Phoenix 1997 — 2000
Bachelor of Science (B.S.), Computer Information Systems
Colorado Department of Public Health and Environment April 2013 - Present
Colorado Department of Public Health and Environment October 2007 - April 2013
Time Warner Telecom June 2006 - April 2007
StarTek February 2004 - April 2006
Skills
Visio, Troubleshooting, Data Analysis, Quality Assurance, Process Improvement, Microsoft Excel, MS Project, Project Management, Lean Tools, Help Desk Support, Business Process..., Leadership, GMS, HRIS, SharePoint, Problem Solving, Appreciative Inquiry, Performance Management, Quality Improvement, Public Health, Accreditation
Education
DeVry University Phoenix 1997 — 2000
Bachelor of Science (B.S.), Computer Information Systems
Debra Tarrant-Shriver Debra Tarrant-Shriver's StarTek Experience October 2006 - October 2008
Job Executive Secretary at Brake Stop & Auto Repair
Industry Nonprofit Organization Management
Experience
Brake Stop & Auto Repair September 2014 - Present
Macy's October 2013 - Present
GenerateHope 2010 - Present
Walmart December 2008 - May 2009
StarTek October 2006 - October 2008
Skills
Typing, 9 key, Conflict Resolution, Credit Card Transaction..., Data Entry, Microsoft Word
Education
Southwestern College 2011 — 2016
Social Work
Grossmont College 2012 — 2013
Insurance Principles Certificate, Office Professional Training
Brake Stop & Auto Repair September 2014 - Present
Macy's October 2013 - Present
GenerateHope 2010 - Present
Walmart December 2008 - May 2009
StarTek October 2006 - October 2008
Skills
Typing, 9 key, Conflict Resolution, Credit Card Transaction..., Data Entry, Microsoft Word
Education
Southwestern College 2011 — 2016
Social Work
Grossmont College 2012 — 2013
Insurance Principles Certificate, Office Professional Training
Samantha Bessette Samantha Bessette's StarTek Experience September 2006 - May 2011
Job Contact Center Management
Industry Outsourcing/Offshoring
Experience
Southwest Credit Systems, L.P. July 2013 - Present
Best Buy November 2012 - June 2013
State Farm January 2012 - August 2012
StarTek September 2006 - May 2011
Skills
Workforce Management, Office Administration, Training Delivery, Business Process..., Key Performance..., Customer Service, Problem Solving, Reporting & Analysis, Supervisory Skills, Quality Assurance
Education
Community College of Aurora 2012 — 2016
Bachelor of Arts (B.A.), Psychology
Southwest Credit Systems, L.P. July 2013 - Present
Best Buy November 2012 - June 2013
State Farm January 2012 - August 2012
StarTek September 2006 - May 2011
Skills
Workforce Management, Office Administration, Training Delivery, Business Process..., Key Performance..., Customer Service, Problem Solving, Reporting & Analysis, Supervisory Skills, Quality Assurance
Education
Community College of Aurora 2012 — 2016
Bachelor of Arts (B.A.), Psychology
Antonia Vergara Antonia Vergara's StarTek Experience September 2004 - 2005
Job Student at Front Range Community College
Industry
Experience
StarTek September 2004 - 2005
Forest Avenue Library August 2001 - August 2003
Skills
Organization, Research Information, Customer Satisfaction
Education
Front Range Community College 2012 — 2013
StarTek September 2004 - 2005
Forest Avenue Library August 2001 - August 2003
Skills
Organization, Research Information, Customer Satisfaction
Education
Front Range Community College 2012 — 2013
Sara Voorhees Sara Voorhees's StarTek Experience 2003 - 2008
Job Associate Vice President Research at Doyle Trading Consultants
Industry Market Research
Experience
Doyle Trading Consultants December 2011 - Present
StarTek 2003 - 2008
Plateau Valley School 2001 - 2003
Skills
Market Research, Primary Research, Data Analysis, Customer Insight, Marketing Research, Questionnaire Design, Marketing Strategy, Strategic Planning, Team Management, Editing, Writing, Account Management, Organization, Superior written &..., Microsoft Excel, Microsoft Word, Microsoft Outlook, Teaching, Team Building, Process Improvement, Customer Satisfaction, Project Management, Training, Strategy, Operations Management, Outlook, Sales, New Business Development, Management
Education
Fort Lewis College 1992 — 1996
Bachelor of Arts (BA), English/Education
Embry Riddle Aeronautical University-Prescott 1991 — 1992
Aerospace Engineering
Durango High School
Doyle Trading Consultants December 2011 - Present
StarTek 2003 - 2008
Plateau Valley School 2001 - 2003
Skills
Market Research, Primary Research, Data Analysis, Customer Insight, Marketing Research, Questionnaire Design, Marketing Strategy, Strategic Planning, Team Management, Editing, Writing, Account Management, Organization, Superior written &..., Microsoft Excel, Microsoft Word, Microsoft Outlook, Teaching, Team Building, Process Improvement, Customer Satisfaction, Project Management, Training, Strategy, Operations Management, Outlook, Sales, New Business Development, Management
Education
Fort Lewis College 1992 — 1996
Bachelor of Arts (BA), English/Education
Embry Riddle Aeronautical University-Prescott 1991 — 1992
Aerospace Engineering
Durango High School
Courtney Baity Courtney Baity's StarTek Experience April 2010 - May 2011
Job Customer Care Representative at Faneuil Inc
Industry Telecommunications
Experience
Faneuil Inc October 2012 - Present
Faneuil Inc July 2012 - October 2012
The Results Companies March 2012 - May 2012
ICF International July 2011 - October 2011
StarTek April 2010 - May 2011
Roses October 2008 - April 2010
Skills
Qualitative Research, Research, Market Research, Customer Experience, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Web Chat, Email, Organization, Constructive Feedback, Listening to customers, Problem Solving, Works well in a team, Social Networking, Online Advertising
Education
DeVry University 2012 — 2015
Bachelor of Science (B.S.), Business Administration, Management and Operations, Freshman
Rasmussen College-Florida 2011 — 2012
Associate's degree, Information Technology, Undergraduate
Bassett High School 2004 — 2008
High School Diploma, General Studies
Faneuil Inc October 2012 - Present
Faneuil Inc July 2012 - October 2012
The Results Companies March 2012 - May 2012
ICF International July 2011 - October 2011
StarTek April 2010 - May 2011
Roses October 2008 - April 2010
Skills
Qualitative Research, Research, Market Research, Customer Experience, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Web Chat, Email, Organization, Constructive Feedback, Listening to customers, Problem Solving, Works well in a team, Social Networking, Online Advertising
Education
DeVry University 2012 — 2015
Bachelor of Science (B.S.), Business Administration, Management and Operations, Freshman
Rasmussen College-Florida 2011 — 2012
Associate's degree, Information Technology, Undergraduate
Bassett High School 2004 — 2008
High School Diploma, General Studies
Jennifer Spivey Jennifer Spivey's StarTek Experience April 2006 - November 2008
Job Optimizing opportunity by providing quality guidance, coaching and administrative services
Industry Human Resources
Experience
POTENTIALZ FORWARD April 2015 - Present
Glitz-n-Gifts October 2014 - Present
Avon Canada September 2014 - Present
Kelly Services August 2010 - November 2012
Lions McInnes House November 2010 - May 2011
StarTek April 2006 - November 2008
Skills
Policy Writing, Research, Human Resources, Customer Service, Supervision, Behavioral Interviewing, Interview Preparation, Resume Writing, Career Counseling, Conflict Resolution, Career Development, Job Coaching, Job Search, Time Management, Advocacy, Employer Engagement, Cold Calling, Strategic Planning, Sales, Editing, Transcription, Networking, Social Media, Recruiting, Job Descriptions, Employee Relations, Program Evaluation, Policy Analysis
Education
Conestoga College 2013 — 2015
Post-Graduate Certificate
St. Lawrence College 2008 — 2009
Post Graduate Diploma - candidate
University of Waterloo 2001 — 2005
Bachelor of Arts (B.A.)
POTENTIALZ FORWARD April 2015 - Present
Glitz-n-Gifts October 2014 - Present
Avon Canada September 2014 - Present
Kelly Services August 2010 - November 2012
Lions McInnes House November 2010 - May 2011
StarTek April 2006 - November 2008
Skills
Policy Writing, Research, Human Resources, Customer Service, Supervision, Behavioral Interviewing, Interview Preparation, Resume Writing, Career Counseling, Conflict Resolution, Career Development, Job Coaching, Job Search, Time Management, Advocacy, Employer Engagement, Cold Calling, Strategic Planning, Sales, Editing, Transcription, Networking, Social Media, Recruiting, Job Descriptions, Employee Relations, Program Evaluation, Policy Analysis
Education
Conestoga College 2013 — 2015
Post-Graduate Certificate
St. Lawrence College 2008 — 2009
Post Graduate Diploma - candidate
University of Waterloo 2001 — 2005
Bachelor of Arts (B.A.)
Jamie Minnix Jamie Minnix's StarTek Experience January 2012 - July 2013
Job Business Account Executive at Comcast
Industry Telecommunications
Experience
Comcast June 2014 - Present
The News & Advance July 2013 - June 2014
StarTek January 2012 - July 2013
StarTek December 2009 - December 2012
StarTek November 2005 - December 2009
Famous Anthony's February 2004 - November 2005
Skills
Customer Experience, Customer Satisfaction, Salesforce.com, Direct Sales, Call Centers, Sales Operations, Customer Retention, Customer Centric..., Vendor Management, Customer Service, Telecommunications, Sales Process, Telecommunication Sales, Telecommunication..., Process Improvement, Workforce Management, Performance Management, Call Center, BPO, Employee Relations, Employee Engagement, Social Media, Restaurant Management, Sales, Team Building, Account Management, Leadership, Management, Team Leadership
Education
Ferrum College 1989 — 1990
Business Administration and Management, General
Rustburg High School 1986 — 1989
Advanced, Advanced Studies
Comcast June 2014 - Present
The News & Advance July 2013 - June 2014
StarTek January 2012 - July 2013
StarTek December 2009 - December 2012
StarTek November 2005 - December 2009
Famous Anthony's February 2004 - November 2005
Skills
Customer Experience, Customer Satisfaction, Salesforce.com, Direct Sales, Call Centers, Sales Operations, Customer Retention, Customer Centric..., Vendor Management, Customer Service, Telecommunications, Sales Process, Telecommunication Sales, Telecommunication..., Process Improvement, Workforce Management, Performance Management, Call Center, BPO, Employee Relations, Employee Engagement, Social Media, Restaurant Management, Sales, Team Building, Account Management, Leadership, Management, Team Leadership
Education
Ferrum College 1989 — 1990
Business Administration and Management, General
Rustburg High School 1986 — 1989
Advanced, Advanced Studies
shelby Gibson shelby Gibson's StarTek Experience January 2008 - December 2008
Job Student at DeVry UniversityIllinois
Industry Consumer Services
Experience
advantastaff February 2009 - July 2010
Precon Engenharia February 2009 - June 2010
StarTek January 2008 - December 2008
ETS February 2007 - August 2007
Build-a-bear July 2003 - January 2006
Skills
Customer Service, Dreamweaver, Microsoft Office, Microsoft Excel, Microsoft Word, Photoshop, Illustrator, PowerPoint, Outlook, Cashiering, Customer Satisfaction, Customer Engagement, Customer Retention, Supervisory Experience, Retail, Sales, Typing, Typography
Education
DeVry University 2010 — 2014
"BS', Multimedia and Management
The Pennington School 2001 — 2005
HS Diploma
DeVry University
The Pennington School
advantastaff February 2009 - July 2010
Precon Engenharia February 2009 - June 2010
StarTek January 2008 - December 2008
ETS February 2007 - August 2007
Build-a-bear July 2003 - January 2006
Skills
Customer Service, Dreamweaver, Microsoft Office, Microsoft Excel, Microsoft Word, Photoshop, Illustrator, PowerPoint, Outlook, Cashiering, Customer Satisfaction, Customer Engagement, Customer Retention, Supervisory Experience, Retail, Sales, Typing, Typography
Education
DeVry University 2010 — 2014
"BS', Multimedia and Management
The Pennington School 2001 — 2005
HS Diploma
DeVry University
The Pennington School
Tony Cobas, MPA's StarTek Experience November 2007 - January 2009
Job Servant Leader I Strategic Thinker I Career Coach I Resume Writer I Motivational Speaker I Competent Communicator
Industry Higher Education
Experience
DeVry University August 2011 - Present
Everest Institute February 2010 - September 2011
StarTek November 2007 - January 2009
PRC May 2005 - October 2007
DeVry University June 2004 - April 2005
Miami Dade College January 2002 - July 2004
CobitaMedia, LLC July 2001 - January 2002
Essex County College January 2001 - July 2001
Lincoln Educational Services May 1998 - January 2001
First Option Health Plan June 1994 - May 1998
Skills
Career Counseling, Motivational Speaking, Strategic Planning, Leadership Development, Career Development, Resume Writing, Leadership, Recruiting, Training, Public Speaking, College Recruiting, Job Search Strategies, Human Resources, Staff Development, Student Recruiting, Interviews, Mock Interviews, Enrollment Management, Admissions, Economics, Job Coaching, Coaching, Student Affairs, Employee Relations, Adult Education, Retaining Customers, Campus, Strategy, Job Fairs, Interview Preparation, Strategic Thinking, Organizational..., Higher Education, Internet Recruiting, Employee Training, Student Financial Aid, Conflict Resolution, Talent Management, Hiring, Student Development, Job Search, Career Assessment, Strategic Partnerships, Performance Management, Instructional Design, Cover Letters, Career Development..., Customer Retention
Education
Florida International University 2002 — 2005
Masters
Kean University 1989 — 2000
BA
Queen of Peace High School
DeVry University August 2011 - Present
Everest Institute February 2010 - September 2011
StarTek November 2007 - January 2009
PRC May 2005 - October 2007
DeVry University June 2004 - April 2005
Miami Dade College January 2002 - July 2004
CobitaMedia, LLC July 2001 - January 2002
Essex County College January 2001 - July 2001
Lincoln Educational Services May 1998 - January 2001
First Option Health Plan June 1994 - May 1998
Skills
Career Counseling, Motivational Speaking, Strategic Planning, Leadership Development, Career Development, Resume Writing, Leadership, Recruiting, Training, Public Speaking, College Recruiting, Job Search Strategies, Human Resources, Staff Development, Student Recruiting, Interviews, Mock Interviews, Enrollment Management, Admissions, Economics, Job Coaching, Coaching, Student Affairs, Employee Relations, Adult Education, Retaining Customers, Campus, Strategy, Job Fairs, Interview Preparation, Strategic Thinking, Organizational..., Higher Education, Internet Recruiting, Employee Training, Student Financial Aid, Conflict Resolution, Talent Management, Hiring, Student Development, Job Search, Career Assessment, Strategic Partnerships, Performance Management, Instructional Design, Cover Letters, Career Development..., Customer Retention
Education
Florida International University 2002 — 2005
Masters
Kean University 1989 — 2000
BA
Queen of Peace High School
Howard Bellowe Howard Bellowe's StarTek Experience May 2001 - February 2002
Job Chief Operating Officer at PhoneSuite
Industry Telecommunications
Experience
PhoneSuite April 2013 - Present
Oakhurst Advisory Services, Inc. June 2010 - Present
Tucker Advisory Group January 2007 - May 2010
Stray Dog Studios, LLC September 2002 - November 2006
StarTek May 2001 - February 2002
eTetra.com July 1999 - January 2001
Apex Trading Group December 1992 - May 1999
Gordon's Books, Inc. May 1981 - October 1992
Skills
Strategic Financial..., Business Strategy, Management Consulting, Strategic Planning, Information Technology, Operations Management, Daily Operations, Management, Business Planning, Team Building, Entrepreneurship, Leadership Development, Business Development, Program Management, Budgets, Leadership
Education
Harvard Business School 1977 — 1979
MBA, Business
The University of Akron 1971 — 1975
Bachelor of Science (BS), Mathematics and Statistics
PhoneSuite April 2013 - Present
Oakhurst Advisory Services, Inc. June 2010 - Present
Tucker Advisory Group January 2007 - May 2010
Stray Dog Studios, LLC September 2002 - November 2006
StarTek May 2001 - February 2002
eTetra.com July 1999 - January 2001
Apex Trading Group December 1992 - May 1999
Gordon's Books, Inc. May 1981 - October 1992
Skills
Strategic Financial..., Business Strategy, Management Consulting, Strategic Planning, Information Technology, Operations Management, Daily Operations, Management, Business Planning, Team Building, Entrepreneurship, Leadership Development, Business Development, Program Management, Budgets, Leadership
Education
Harvard Business School 1977 — 1979
MBA, Business
The University of Akron 1971 — 1975
Bachelor of Science (BS), Mathematics and Statistics
Clayton Plumlee Clayton Plumlee's StarTek Experience February 2011 - June 2012
Job Staffing Supervisor at Kelly Services
Industry Staffing and Recruiting
Experience
Kelly Services June 2012 - Present
StarTek February 2011 - June 2012
Flora Unit #35 School District August 2009 - April 2010
Education
Eastern Illinois University 2005 — 2009
Bachelor in History w/ Teacher Certification, Social Science
Kelly Services June 2012 - Present
StarTek February 2011 - June 2012
Flora Unit #35 School District August 2009 - April 2010
Education
Eastern Illinois University 2005 — 2009
Bachelor in History w/ Teacher Certification, Social Science
Darcy Nestler Darcy Nestler's StarTek Experience December 2006 - May 2007
Job Accounts Receivables at Griffith Trucking
Industry Accounting
Experience
Griffith Trucking April 2012 - April 2014
Innovative Staff Solutions September 2010 - April 2012
Samuel Music March 2009 - January 2010
Patterson Technology July 2008 - February 2009
Subway November 2007 - July 2008
StarTek December 2006 - May 2007
Skills
Customer Service, Typing, Word, PowerPoint, Excel, Accounting, Microsoft Excel, Time Management, Leadership, Sales, Invoicing, Telephone Skills, Microsoft Word
Education
DeVry University 2011 — 2013
Bachelor of Applied Science, Accounting
DeVry University 2010 — 2011
Associate of Applied Science, Accounting
Griffith Trucking April 2012 - April 2014
Innovative Staff Solutions September 2010 - April 2012
Samuel Music March 2009 - January 2010
Patterson Technology July 2008 - February 2009
Subway November 2007 - July 2008
StarTek December 2006 - May 2007
Skills
Customer Service, Typing, Word, PowerPoint, Excel, Accounting, Microsoft Excel, Time Management, Leadership, Sales, Invoicing, Telephone Skills, Microsoft Word
Education
DeVry University 2011 — 2013
Bachelor of Applied Science, Accounting
DeVry University 2010 — 2011
Associate of Applied Science, Accounting
Ryan Heather's StarTek Experience February 2012 - Present
Job Order Entry at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek February 2012 - Present
StarTek 2010 - 2012
Education
Elgin Community College 2003 — 2005
StarTek February 2012 - Present
StarTek 2010 - 2012
Education
Elgin Community College 2003 — 2005
Yedda Lutz's StarTek Experience September 2012 - August 2015
Job Customer Service Guru
Industry Information Technology and Services
Experience
STARTEK September 2012 - August 2015
StarTek Inc February 2010 - August 2015
Hobby Lobby August 2009 - December 2009
The Spine Institute at RMA Orthopedics July 2008 - May 2009
Pharmerica Pharmacy January 2008 - May 2008
Lancaster EMS Association April 2006 - August 2007
US Navy April 1992 - April 1996
Skills
Data Entry, Customer Support, Ten Key, Switchboard Operator, Billing Solutions, Medical Records, Medical Office, Medical Terminology, Appointment Scheduling, Retail Sales, @Home, Medical Billing, Avaya, Salesforce.com, Online Fraud, Customer Experience, Call Centers, Customer Service, Telephone Skills
Education
IBMC 2003 — 2005
Associate's Degree, Medical Office Administration
Front Range Community College 2001 — 2002
Certificate, Dental Assisting/Assistant
Loveland Christian School 1986 — 1988
High School
Loveland Christian School 1978 — 1984
STARTEK September 2012 - August 2015
StarTek Inc February 2010 - August 2015
Hobby Lobby August 2009 - December 2009
The Spine Institute at RMA Orthopedics July 2008 - May 2009
Pharmerica Pharmacy January 2008 - May 2008
Lancaster EMS Association April 2006 - August 2007
US Navy April 1992 - April 1996
Skills
Data Entry, Customer Support, Ten Key, Switchboard Operator, Billing Solutions, Medical Records, Medical Office, Medical Terminology, Appointment Scheduling, Retail Sales, @Home, Medical Billing, Avaya, Salesforce.com, Online Fraud, Customer Experience, Call Centers, Customer Service, Telephone Skills
Education
IBMC 2003 — 2005
Associate's Degree, Medical Office Administration
Front Range Community College 2001 — 2002
Certificate, Dental Assisting/Assistant
Loveland Christian School 1986 — 1988
High School
Loveland Christian School 1978 — 1984
June DiAnne Brill June DiAnne Brill's StarTek Experience September 2008 - October 2010
Job Customer Service Agent at Afni
Industry Outsourcing/Offshoring
Experience
Afni October 2010 - Present
StarTek September 2008 - October 2010
Honda of Greeley January 2007 - September 2008
Skills
Call Center, Customer Service, Customer Satisfaction, Inbound Marketing, Data Entry, Small Business, Management, Coaching Staff, Bookkeeping, Retail Sales, Outbound Marketing, Custodial Services, Door to Door, Successful Business...
Education
Colorado State University 1977 — 1977
GED, General Studies
Fort Collins High School 1974 — 1977
Afni October 2010 - Present
StarTek September 2008 - October 2010
Honda of Greeley January 2007 - September 2008
Skills
Call Center, Customer Service, Customer Satisfaction, Inbound Marketing, Data Entry, Small Business, Management, Coaching Staff, Bookkeeping, Retail Sales, Outbound Marketing, Custodial Services, Door to Door, Successful Business...
Education
Colorado State University 1977 — 1977
GED, General Studies
Fort Collins High School 1974 — 1977
Joe Schnaufer's StarTek Experience 2008 - May 2010
Job Global Director Customer Support at cleverbridge
Industry Internet
Experience
cleverbridge May 2010 - Present
StarTek 2008 - May 2010
ACN 2008 - 2008
APAC Customer Services, Inc. 2004 - 2007
T-Mobile October 2002 - November 2003
Cingular Wireless/SBC June 2001 - October 2002
Ameritech Cellular July 1991 - June 2001
Skills
Change Management, Customer Service, Wireless, Technical Support, Performance Management, Call Center Startup, Outsourcing/offshoring/n..., Strategic operational..., Coaching and development, Management, Operational Planning, Telecommunications, Strategy, Leadership, Start-ups, Call Centers, Customer Satisfaction, Vendor Management, Outsourcing, Process Improvement, Customer Experience, Operations Management, BPO, Program Management, Workforce Management, Team Building, CRM, Training, Strategic Planning, Leadership Development, Budgets, Employee Engagement, Cross-functional Team..., Team Leadership, SDLC, Customer Retention, E-commerce, Analysis, Account Management, Business Development, Product Management, Salesforce.com, SaaS, Strategic Partnerships, Executive Management, Business Analysis, Business Process..., Project Management, Call Center Development, Solution Selling
Education
DePaul University 1984 — 1988
Bachelor of Science, Business, minor Industrial/Organizational Psychology
cleverbridge May 2010 - Present
StarTek 2008 - May 2010
ACN 2008 - 2008
APAC Customer Services, Inc. 2004 - 2007
T-Mobile October 2002 - November 2003
Cingular Wireless/SBC June 2001 - October 2002
Ameritech Cellular July 1991 - June 2001
Skills
Change Management, Customer Service, Wireless, Technical Support, Performance Management, Call Center Startup, Outsourcing/offshoring/n..., Strategic operational..., Coaching and development, Management, Operational Planning, Telecommunications, Strategy, Leadership, Start-ups, Call Centers, Customer Satisfaction, Vendor Management, Outsourcing, Process Improvement, Customer Experience, Operations Management, BPO, Program Management, Workforce Management, Team Building, CRM, Training, Strategic Planning, Leadership Development, Budgets, Employee Engagement, Cross-functional Team..., Team Leadership, SDLC, Customer Retention, E-commerce, Analysis, Account Management, Business Development, Product Management, Salesforce.com, SaaS, Strategic Partnerships, Executive Management, Business Analysis, Business Process..., Project Management, Call Center Development, Solution Selling
Education
DePaul University 1984 — 1988
Bachelor of Science, Business, minor Industrial/Organizational Psychology
Elaine Peterson's StarTek Experience February 2003 - March 2011
Job Training coordinator at SRP Environmental
Industry Telecommunications
Experience
SRP Environmental March 2013 - Present
Aims Community College May 2011 - December 2013
StarTek February 2003 - March 2011
DynCorp 1999 - 2002
Skills
Software Documentation, Troubleshooting, Computer Hardware, Customer Service, SQL, Microsoft Word, Customer Satisfaction, Access, Microsoft Office, Outlook, Training, Telecommunications, Microsoft Excel, Process Improvement, Quality Assurance, Call Centers, Testing, PowerPoint, Team Leadership, SharePoint, Program Management, Management, System Administration, Project Management, Technical Support
Education
Aims Community College 2011 — 2014
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences and Support Services
Front Range Community College 1998 — 1999
Computer Science
SRP Environmental March 2013 - Present
Aims Community College May 2011 - December 2013
StarTek February 2003 - March 2011
DynCorp 1999 - 2002
Skills
Software Documentation, Troubleshooting, Computer Hardware, Customer Service, SQL, Microsoft Word, Customer Satisfaction, Access, Microsoft Office, Outlook, Training, Telecommunications, Microsoft Excel, Process Improvement, Quality Assurance, Call Centers, Testing, PowerPoint, Team Leadership, SharePoint, Program Management, Management, System Administration, Project Management, Technical Support
Education
Aims Community College 2011 — 2014
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences and Support Services
Front Range Community College 1998 — 1999
Computer Science
Mary Beth Loesch Mary Beth Loesch's StarTek Experience 2006 - February 2012
Job CEO & President at MSC (Medical Simulation Corporation)
Industry Management Consulting
Experience
MSC (Medical Simulation Corporation) August 2014 - Present
Medical Simulation Corporation October 2013 - Present
Mullen High School Foundation February 2013 - Present
Loesch & Co, Inc. 2011 - Present
StarTek 2006 - February 2012
Activant Solutions 2004 - 2006
Interelate 2003 - 2004
MessageMedia 1999 - 2002
Internet Communications Inc 1997 - 1998
Skills
New Business Development, Marketing, IPO, Offshore Outsourcing, Latin America, International Marketing, Business Strategy, Mergers, BPO, Call Center, Outsourcing, Business Development, Strategic Partnerships, SaaS, Executive Management, Lead Generation, Sales Management, Start-ups, Account Management, Product Management, Mergers & Acquisitions, Call Centers, Strategy, M&A analysis, Business Process..., CRM, E-commerce, Strategic Planning, Management Consulting, International Business, Management, Leadership
Education
Creighton University 1982 — 1986
MBA, Marketing
Creighton University 1978 — 1982
Bachelors of Science, Business Administration, Economics, Finance
MSC (Medical Simulation Corporation) August 2014 - Present
Medical Simulation Corporation October 2013 - Present
Mullen High School Foundation February 2013 - Present
Loesch & Co, Inc. 2011 - Present
StarTek 2006 - February 2012
Activant Solutions 2004 - 2006
Interelate 2003 - 2004
MessageMedia 1999 - 2002
Internet Communications Inc 1997 - 1998
Skills
New Business Development, Marketing, IPO, Offshore Outsourcing, Latin America, International Marketing, Business Strategy, Mergers, BPO, Call Center, Outsourcing, Business Development, Strategic Partnerships, SaaS, Executive Management, Lead Generation, Sales Management, Start-ups, Account Management, Product Management, Mergers & Acquisitions, Call Centers, Strategy, M&A analysis, Business Process..., CRM, E-commerce, Strategic Planning, Management Consulting, International Business, Management, Leadership
Education
Creighton University 1982 — 1986
MBA, Marketing
Creighton University 1978 — 1982
Bachelors of Science, Business Administration, Economics, Finance
LaToya Morgan LaToya Morgan's StarTek Experience May 2008 - December 2008
Job Picker at Amazon
Industry Hospital & Health Care
Experience
Amazon July 2015 - Present
The Cultural Village July 2010 - Present
StarTek May 2008 - December 2008
Dr. Cummings, OBGYN November 2005 - June 2007
Skills
HTML + CSS, Photoshop, Illustrator, InDesign, Dreamweaver, HTML, Adobe Creative Suite, Graphic Design, CSS, Web Design, Phlebotomy, EKG, Web Development, Editing, Mac, Logo Design, Branding & Identity, Social Media, Business Cards
Education
Full Sail University 2013 — 2015
Bachelor of Science (B.S.), Graphic Design
American Red Cross 2012 — 2012
Certificate, Phlebotomy Technician/Phlebotomist, A
ITT Technical Institute 2009 — 2010
none, Graphic Design
Richard Bland College 2007 — 2008
General Education Prerequisites
Amazon July 2015 - Present
The Cultural Village July 2010 - Present
StarTek May 2008 - December 2008
Dr. Cummings, OBGYN November 2005 - June 2007
Skills
HTML + CSS, Photoshop, Illustrator, InDesign, Dreamweaver, HTML, Adobe Creative Suite, Graphic Design, CSS, Web Design, Phlebotomy, EKG, Web Development, Editing, Mac, Logo Design, Branding & Identity, Social Media, Business Cards
Education
Full Sail University 2013 — 2015
Bachelor of Science (B.S.), Graphic Design
American Red Cross 2012 — 2012
Certificate, Phlebotomy Technician/Phlebotomist, A
ITT Technical Institute 2009 — 2010
none, Graphic Design
Richard Bland College 2007 — 2008
General Education Prerequisites
Natalie Obeng-Amponsah's StarTek Experience August 2012 - June 2014
Job TAC Administartor at PeakRyzex
Industry Business Supplies and Equipment
Experience
Peak-Ryzex July 2014 - Present
STARTEK August 2012 - June 2014
Kmart Corporation September 2006 - October 2008
J.Crew August 2005 - May 2006
Office of Multi-Cultural Affairs October 2004 - May 2005
Skills
Customer Service, Visual Merchandising, Call Centers, Jewelry, Advertising, Data Entry, Databases, Clerical, Time Management, Billing Systems, Time & Attendance, Microsoft Office, Inventory Management, Auditing, Management, Leadership, PowerPoint, Microsoft Excel
Education
Liberty University 2012 — 2016
Business, Management, Marketing, and Related Support Services
East Tennessee State University 2004 — 2005
International Relations
Peak-Ryzex July 2014 - Present
STARTEK August 2012 - June 2014
Kmart Corporation September 2006 - October 2008
J.Crew August 2005 - May 2006
Office of Multi-Cultural Affairs October 2004 - May 2005
Skills
Customer Service, Visual Merchandising, Call Centers, Jewelry, Advertising, Data Entry, Databases, Clerical, Time Management, Billing Systems, Time & Attendance, Microsoft Office, Inventory Management, Auditing, Management, Leadership, PowerPoint, Microsoft Excel
Education
Liberty University 2012 — 2016
Business, Management, Marketing, and Related Support Services
East Tennessee State University 2004 — 2005
International Relations
Jason Hipskind Jason Hipskind's StarTek Experience June 2011 - October 2012
Job Artificial Intelligence Expert ☁ Maximize Voice Automation ☁ Intelligent Voice Automation ☁ Intelligent IVR Solutions
Industry Outsourcing/Offshoring
Experience
CSS Corp October 2012 - July 2013
StarTek June 2011 - October 2012
ACS October 2009 - June 2011
Interactions Corporation January 2006 - August 2009
Various Technology Companies January 1997 - January 2006
EnterAct January 1998 - January 2002
Coopers & Lybrand January 1995 - January 1997
Skills
SaaS, Call Center, Sales Process, Contract Negotiation, Telephony, Software Development, Business Networking, Outsourcing, Vendor Management, Enterprise Software, CRM, Professional Services, Call Centers, Business Development, Telecommunications, Account Management, Negotiation, Customer Experience, Start-ups, Customer Satisfaction, Management, Entrepreneurship, Process Improvement, Strategic Planning, Sales, Selling, Strategy, Networking, BPO, Recruiting, Leadership, Strategic Partnerships, Program Management
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1998 — 2000
MBA
Indiana University Bloomington 1990 — 1994
BS
Turpin High School 1986 — 1990
CSS Corp October 2012 - July 2013
StarTek June 2011 - October 2012
ACS October 2009 - June 2011
Interactions Corporation January 2006 - August 2009
Various Technology Companies January 1997 - January 2006
EnterAct January 1998 - January 2002
Coopers & Lybrand January 1995 - January 1997
Skills
SaaS, Call Center, Sales Process, Contract Negotiation, Telephony, Software Development, Business Networking, Outsourcing, Vendor Management, Enterprise Software, CRM, Professional Services, Call Centers, Business Development, Telecommunications, Account Management, Negotiation, Customer Experience, Start-ups, Customer Satisfaction, Management, Entrepreneurship, Process Improvement, Strategic Planning, Sales, Selling, Strategy, Networking, BPO, Recruiting, Leadership, Strategic Partnerships, Program Management
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1998 — 2000
MBA
Indiana University Bloomington 1990 — 1994
BS
Turpin High School 1986 — 1990
Dean Griess's StarTek Experience May 2009 - October 2013
Job Managing Director Schwab Business Learning
Industry Professional Training & Coaching
Experience
Charles Schwab July 2015 - Present
Convergys January 2014 - July 2015
Stream Global Services/ Convergys October 2013 - January 2014
StarTek May 2009 - October 2013
Dish Network 2004 - 2009
Swingle Tree & Landscape May 1997 - January 2004
Skills
Training Skills, Public Speaking, Partnership Development, Staff Development, Call Center, Performance Management, Leadership Development, Employee Relations, Vendor Management, Coaching, Instructional Design, Workshop Facilitation, Employee Engagement, Team Building, Process Improvement, Leadership, E-Learning, Team Leadership, Change Management, Training, Training Delivery, Talent Management, HRIS, Call Centers, Instructor-led Training, Management, Employee Training, Customer Satisfaction, Team Management, Organizational..., Onboarding, Workforce Planning, Customer Experience, Outsourcing, Performance Improvement, Strategy, Cross-functional Team..., Operations Management, Customer Retention, Employee Benefits, Strategic Planning, Succession Planning, Interviews
Education
Colorado State University 1998 — 2001
Bachelor's Degree, Speech Communications
Carmel High School 1993 — 1996
Charles Schwab July 2015 - Present
Convergys January 2014 - July 2015
Stream Global Services/ Convergys October 2013 - January 2014
StarTek May 2009 - October 2013
Dish Network 2004 - 2009
Swingle Tree & Landscape May 1997 - January 2004
Skills
Training Skills, Public Speaking, Partnership Development, Staff Development, Call Center, Performance Management, Leadership Development, Employee Relations, Vendor Management, Coaching, Instructional Design, Workshop Facilitation, Employee Engagement, Team Building, Process Improvement, Leadership, E-Learning, Team Leadership, Change Management, Training, Training Delivery, Talent Management, HRIS, Call Centers, Instructor-led Training, Management, Employee Training, Customer Satisfaction, Team Management, Organizational..., Onboarding, Workforce Planning, Customer Experience, Outsourcing, Performance Improvement, Strategy, Cross-functional Team..., Operations Management, Customer Retention, Employee Benefits, Strategic Planning, Succession Planning, Interviews
Education
Colorado State University 1998 — 2001
Bachelor's Degree, Speech Communications
Carmel High School 1993 — 1996
Connie Delany Connie Delany's StarTek Experience January 2015 - Present
Job Senior Director at STARTEK
Industry Outsourcing/Offshoring
Experience
STARTEK January 2015 - Present
TeleTech May 2004 - December 2014
Skills
Sales, Sales Management, Solution Selling, Solution Development, BPO, Management, Business Development, Marketing Strategy, Leadership, Call Centers, Enterprise Software, Vendor Management, Outsourcing, Customer Retention, CRM, Strategy, Customer Satisfaction, Customer Experience, Account Management, Telecommunications, Team Management, Workforce Management, Lead Generation, SaaS, Inbound Marketing, Professional Services, Service Delivery, Process Improvement, Program Management, Business Process...
Education
Fairleigh Dickinson University 1981 — 1985
Bachelor of Science, Marketing
STARTEK January 2015 - Present
TeleTech May 2004 - December 2014
Skills
Sales, Sales Management, Solution Selling, Solution Development, BPO, Management, Business Development, Marketing Strategy, Leadership, Call Centers, Enterprise Software, Vendor Management, Outsourcing, Customer Retention, CRM, Strategy, Customer Satisfaction, Customer Experience, Account Management, Telecommunications, Team Management, Workforce Management, Lead Generation, SaaS, Inbound Marketing, Professional Services, Service Delivery, Process Improvement, Program Management, Business Process...
Education
Fairleigh Dickinson University 1981 — 1985
Bachelor of Science, Marketing
Britney Ashley's StarTek Experience May 2006 - November 2006
Job Technician
Industry Machinery
Experience
Procter & Gamble February 2013 - Present
Super 1 Foods August 2009 - Present
Super One Foods August 2009 - Present
Protemp Staffing- Shanker July 2009 - October 2009
Academy Sports and Outdoors May 2008 - July 2009
StarTek May 2006 - November 2006
Academy Sports and Outdoors May 2005 - August 2005
Skills
Time Management, Training, Customer Service, Sales, Microsoft Excel, Troubleshooting, Management, Outlook, PowerPoint, Microsoft Office, Microsoft Word, Team Leadership, Process Improvement, Teamwork, Telephone Skills, Public Speaking, Employee Relations, Supply Chain, Visual Merchandising, Call Centers, Employee Training
Education
Grambling State University 2008 — 2011
psychology
Northwestern State University 2008 — 2008
none, psychology
Louisiana Tech University
General Studies, Psychology
Spring 2007 Northwestern State University
Psychology; Psychology
Procter & Gamble February 2013 - Present
Super 1 Foods August 2009 - Present
Super One Foods August 2009 - Present
Protemp Staffing- Shanker July 2009 - October 2009
Academy Sports and Outdoors May 2008 - July 2009
StarTek May 2006 - November 2006
Academy Sports and Outdoors May 2005 - August 2005
Skills
Time Management, Training, Customer Service, Sales, Microsoft Excel, Troubleshooting, Management, Outlook, PowerPoint, Microsoft Office, Microsoft Word, Team Leadership, Process Improvement, Teamwork, Telephone Skills, Public Speaking, Employee Relations, Supply Chain, Visual Merchandising, Call Centers, Employee Training
Education
Grambling State University 2008 — 2011
psychology
Northwestern State University 2008 — 2008
none, psychology
Louisiana Tech University
General Studies, Psychology
Spring 2007 Northwestern State University
Psychology; Psychology
Anastasia Quihuis Lingle Anastasia Quihuis Lingle's StarTek Experience 2006 - April 2012
Job Human Resource Manager at TCCI
Industry Human Resources
Experience
TCCI May 2012 - Present
StarTek 2006 - April 2012
K's Merchandise July 2005 - May 2006
Bay Club/ Bank of America September 2003 - August 2004
Key Resouces/ Culver Staffing May 2002 - September 2003
AppleOne June 2000 - May 2002
KNB Corporation/ Pluto's Fresh Food June 1999 - June 2000
Skills
Taleo, Sonic Recruit, Previsor/ Benchmark, Sterling, GIS, ADI, ADP Payroll, SAP, SharePoint, Portal Server, Lawson, Telemagic, Club Management Plus, Microsoft Office, Recruiting, Management, Benchmarking, Screening, HRIS, Human Resources, Portals, Training, Sourcing, Employee Benefits, Personnel Management, Succession Planning, Leadership, Movex, Applicant Tracking..., Talent Acquisition, Employee Relations, Coaching, Interviews, Onboarding, Benefits Administration, New Hire Orientations, Internet Recruiting, Employee Engagement, Workforce Planning, Staffing Services, College Recruiting, Deferred Compensation, Technical Recruiting, Performance Management, Talent Management, Payroll, Employer Branding, Recruitment Advertising, HR Consulting, HR Policies
Education
Gonzaga University 2006 — 2016
Master's, Organizational Leadership
University of Nevada-Las Vegas 1993 — 1998
Bachelor's of Science, Hotel Management
TCCI May 2012 - Present
StarTek 2006 - April 2012
K's Merchandise July 2005 - May 2006
Bay Club/ Bank of America September 2003 - August 2004
Key Resouces/ Culver Staffing May 2002 - September 2003
AppleOne June 2000 - May 2002
KNB Corporation/ Pluto's Fresh Food June 1999 - June 2000
Skills
Taleo, Sonic Recruit, Previsor/ Benchmark, Sterling, GIS, ADI, ADP Payroll, SAP, SharePoint, Portal Server, Lawson, Telemagic, Club Management Plus, Microsoft Office, Recruiting, Management, Benchmarking, Screening, HRIS, Human Resources, Portals, Training, Sourcing, Employee Benefits, Personnel Management, Succession Planning, Leadership, Movex, Applicant Tracking..., Talent Acquisition, Employee Relations, Coaching, Interviews, Onboarding, Benefits Administration, New Hire Orientations, Internet Recruiting, Employee Engagement, Workforce Planning, Staffing Services, College Recruiting, Deferred Compensation, Technical Recruiting, Performance Management, Talent Management, Payroll, Employer Branding, Recruitment Advertising, HR Consulting, HR Policies
Education
Gonzaga University 2006 — 2016
Master's, Organizational Leadership
University of Nevada-Las Vegas 1993 — 1998
Bachelor's of Science, Hotel Management
Curtis Salisbury, MBA, MHRM Curtis Salisbury, MBA, MHRM's StarTek Experience October 2005 - January 2006
Job Quality Assurance Engineer at Dealertrack Technologies
Industry Computer Software
Experience
Dealertrack Technologies January 2014 - Present
First View Federal May 2012 - January 2014
XanGo 2011 - June 2012
Intuit November 2010 - May 2011
Monavie February 2010 - August 2010
RCS January 2006 - February 2010
StarTek October 2005 - January 2006
ITT Industries Systems Division APS-5 April 2004 - July 2005
ITT Industries November 2002 - February 2003
Dentrix Dental Systems January 2000 - January 2002
Skills
Android, Mobile Devices, Software Documentation, Automation, Training, Database Administration, Microsoft Office, Quality Control, Functional Requirements, Process Scheduler, Inventory Management, Shell Scripting, Shipping, Features, Newsletters, Radio, Distribution Center..., Army, Quality Assurance, SQL, Agile Methodologies, Test Planning, Web Applications, Test Automation, Manual Testing, Management, Integration, Databases, Business Analysis, XML, Testing, Process Improvement, Web Services, SDLC, Project Management, Selenium, Six Sigma, Software Development, Scrum, Regression Testing, Microsoft SQL Server, Test Cases, Visual Studio, Software Quality..., SharePoint, Leadership, Program Management, Team Building, Team Leadership, Customer Service
Education
Keller Graduate School of Management of DeVry University 2009 — 2010
MHRM, Human Resource Management
Walden University 2007 — 2009
MBA, Technology Management
Colorado Technical University 2005 — 2007
Bachelors of Science, Software Engineering
Dealertrack Technologies January 2014 - Present
First View Federal May 2012 - January 2014
XanGo 2011 - June 2012
Intuit November 2010 - May 2011
Monavie February 2010 - August 2010
RCS January 2006 - February 2010
StarTek October 2005 - January 2006
ITT Industries Systems Division APS-5 April 2004 - July 2005
ITT Industries November 2002 - February 2003
Dentrix Dental Systems January 2000 - January 2002
Skills
Android, Mobile Devices, Software Documentation, Automation, Training, Database Administration, Microsoft Office, Quality Control, Functional Requirements, Process Scheduler, Inventory Management, Shell Scripting, Shipping, Features, Newsletters, Radio, Distribution Center..., Army, Quality Assurance, SQL, Agile Methodologies, Test Planning, Web Applications, Test Automation, Manual Testing, Management, Integration, Databases, Business Analysis, XML, Testing, Process Improvement, Web Services, SDLC, Project Management, Selenium, Six Sigma, Software Development, Scrum, Regression Testing, Microsoft SQL Server, Test Cases, Visual Studio, Software Quality..., SharePoint, Leadership, Program Management, Team Building, Team Leadership, Customer Service
Education
Keller Graduate School of Management of DeVry University 2009 — 2010
MHRM, Human Resource Management
Walden University 2007 — 2009
MBA, Technology Management
Colorado Technical University 2005 — 2007
Bachelors of Science, Software Engineering
Kevin Comstock Kevin Comstock's StarTek Experience February 1998 - April 2009
Job Consolidation Accountant at SolidFire, Inc.
Industry Accounting
Experience
SolidFire, Inc. February 2015 - Present
Rally Software August 2013 - January 2015
MarkWest Hydrocarbon December 2012 - August 2013
Webroot Software June 2009 - September 2012
StarTek February 1998 - April 2009
Skills
General Ledger, Accounting, Financial Reporting, Revenue Recognition, Variance Analysis, Forecasting, Accounts Payable, Accounts Receivable, Account Reconciliation, Financial Analysis, Fixed Assets, Payroll, Sarbanes-Oxley, Cash Flow, Hyperion Enterprise, Consolidation, Budgets, Accounting System, Process Improvement, Cost Accounting, Cash Management, GAAP, Financial Accounting, Accruals, Financial Forecasting, Financial Modeling, Journal Entries, Financial Statements, SAP, Microsoft Excel, Outlook, Financial Audits, FRx, Access, Strategic Financial..., Invoicing, NetSuite, JD Edwards, Tax, Sarbanes-Oxley Act, QuickBooks, ERP, US GAAP, Analysis, Internal Audit, Oracle E-Business Suite, Auditing, Finance, Internal Controls, 10Q
Education
Colorado State University 1992 — 1998
Bachelors, Business Administration, Accounting
SolidFire, Inc. February 2015 - Present
Rally Software August 2013 - January 2015
MarkWest Hydrocarbon December 2012 - August 2013
Webroot Software June 2009 - September 2012
StarTek February 1998 - April 2009
Skills
General Ledger, Accounting, Financial Reporting, Revenue Recognition, Variance Analysis, Forecasting, Accounts Payable, Accounts Receivable, Account Reconciliation, Financial Analysis, Fixed Assets, Payroll, Sarbanes-Oxley, Cash Flow, Hyperion Enterprise, Consolidation, Budgets, Accounting System, Process Improvement, Cost Accounting, Cash Management, GAAP, Financial Accounting, Accruals, Financial Forecasting, Financial Modeling, Journal Entries, Financial Statements, SAP, Microsoft Excel, Outlook, Financial Audits, FRx, Access, Strategic Financial..., Invoicing, NetSuite, JD Edwards, Tax, Sarbanes-Oxley Act, QuickBooks, ERP, US GAAP, Analysis, Internal Audit, Oracle E-Business Suite, Auditing, Finance, Internal Controls, 10Q
Education
Colorado State University 1992 — 1998
Bachelors, Business Administration, Accounting
Rose-Marie LeWarne Rose-Marie LeWarne's StarTek Experience July 2012 - June 2013
Job Coordinator Affiliate Recruiter at Telemainia
Industry Executive Office
Experience
Telemainia August 2014 - Present
Le Beaute' Das December 2007 - Present
Vector Marketing May 2013 - August 2014
STARTEK July 2012 - June 2013
Humana November 2007 - February 2012
Sure-Wood Forest Products March 2005 - January 2007
Dialysis Clinic, Inc. July 2003 - March 2005
Skills
Customer Service, Sales, Administrative..., Front Office, Office Administration, Receptionist Duties, Microsoft Office, Medical Terminology, Owner-managed businesses, Time Management, Problem Solving, Training, Access, Software Documentation
Education
Colorado Technical University 2012 — 2015
BSBA, Business Administration and Management, General, 4.0
Thomas Edison State College 1999 — 2002
Associate of Science (AS), Psychology
Telemainia August 2014 - Present
Le Beaute' Das December 2007 - Present
Vector Marketing May 2013 - August 2014
STARTEK July 2012 - June 2013
Humana November 2007 - February 2012
Sure-Wood Forest Products March 2005 - January 2007
Dialysis Clinic, Inc. July 2003 - March 2005
Skills
Customer Service, Sales, Administrative..., Front Office, Office Administration, Receptionist Duties, Microsoft Office, Medical Terminology, Owner-managed businesses, Time Management, Problem Solving, Training, Access, Software Documentation
Education
Colorado Technical University 2012 — 2015
BSBA, Business Administration and Management, General, 4.0
Thomas Edison State College 1999 — 2002
Associate of Science (AS), Psychology
Julia Ricci, PMP, MBA, CSM Julia Ricci, PMP, MBA, CSM's StarTek Experience 2004 - 2005
Job Technology/PMO Leader
Industry Information Technology and Services
Experience
West Marine March 2013 - Present
DIRECTV February 2013 - March 2013
Thomson Reuters Elite July 2010 - January 2013
Acxiom December 2004 - July 2010
Startek 2004 - 2005
Prudential Financial March 1998 - July 2003
Intersolv August 1996 - January 1998
Progres (CSC) February 1993 - June 1996
TSO srl February 1991 - August 1993
Skills
Project Portfolio..., Financial Planning, Program Management, SDLC, Change Management, Risk Management, Procurement, Process Improvement, Capacity Planning, PMO, Agile Methodologies, Microsoft SQL Server, PMP, Enterprise Software, Cross-functional Team..., Software Development, ERP, Integration, Strategic Financial..., Project Management, Management, Leadership
Education
London Metropolitan University 2000 — 2002
MBA
New York Institute of Finance 2012 — 2012
Leadership in Non Profit Organization
Colorado Technical University 2003 — 2004
Master Certificate in Project Management
Università degli Studi di Bari
Computer Science
West Marine March 2013 - Present
DIRECTV February 2013 - March 2013
Thomson Reuters Elite July 2010 - January 2013
Acxiom December 2004 - July 2010
Startek 2004 - 2005
Prudential Financial March 1998 - July 2003
Intersolv August 1996 - January 1998
Progres (CSC) February 1993 - June 1996
TSO srl February 1991 - August 1993
Skills
Project Portfolio..., Financial Planning, Program Management, SDLC, Change Management, Risk Management, Procurement, Process Improvement, Capacity Planning, PMO, Agile Methodologies, Microsoft SQL Server, PMP, Enterprise Software, Cross-functional Team..., Software Development, ERP, Integration, Strategic Financial..., Project Management, Management, Leadership
Education
London Metropolitan University 2000 — 2002
MBA
New York Institute of Finance 2012 — 2012
Leadership in Non Profit Organization
Colorado Technical University 2003 — 2004
Master Certificate in Project Management
Università degli Studi di Bari
Computer Science
John Syracuse's StarTek Experience December 2006 - February 2010
Job Call Center, Sales and Operations Management Professional (syracusejs@gmail.com / 9705816396)
Industry Consumer Services
Experience
Ghent Chevrolet Cadillac March 2011 - Present
StarTek December 2006 - February 2010
King - GMC, Pontiac & Buick July 2005 - December 2006
King - GMC, Pontiac & Buick July 2005 - December 2006
Hach Company November 2004 - May 2006
Hach Company May 1990 - June 2005
Hach Company May 1990 - June 2005
KFC- Kentucky Fried Chicken January 1984 - April 1989
Skills
Customer Satisfaction, Call Center, Workforce Management, Call Centers, Training, Leadership, Management, CRM, Process Improvement, Project Management, Customer Service, Sales, Six Sigma, Customer Retention, Software Documentation, Business Development, Inventory Management, Budgets, Sales Process, Vendor Management, Team Building
Education
Colorado State University 1997 — 1998
Certificate, Website Design and Development
Thompson Valley High School 1983 — 1985
Diploma, Business
Thompson Valley High School
Diploma
Purdue University Certificate, Call Center ManagementColorado State University
Certificate, Project Management
Purdue University Certificate, Call Center ManagementColorado State University
Certificate, Project Management
Ghent Chevrolet Cadillac March 2011 - Present
StarTek December 2006 - February 2010
King - GMC, Pontiac & Buick July 2005 - December 2006
King - GMC, Pontiac & Buick July 2005 - December 2006
Hach Company November 2004 - May 2006
Hach Company May 1990 - June 2005
Hach Company May 1990 - June 2005
KFC- Kentucky Fried Chicken January 1984 - April 1989
Skills
Customer Satisfaction, Call Center, Workforce Management, Call Centers, Training, Leadership, Management, CRM, Process Improvement, Project Management, Customer Service, Sales, Six Sigma, Customer Retention, Software Documentation, Business Development, Inventory Management, Budgets, Sales Process, Vendor Management, Team Building
Education
Colorado State University 1997 — 1998
Certificate, Website Design and Development
Thompson Valley High School 1983 — 1985
Diploma, Business
Thompson Valley High School
Diploma
Purdue University Certificate, Call Center ManagementColorado State University
Certificate, Project Management
Purdue University Certificate, Call Center ManagementColorado State University
Certificate, Project Management
Bobbie Hipenbecker Bobbie Hipenbecker's StarTek Experience June 2000 - October 2001
Job Experienced Marketing Professional
Industry Marketing and Advertising
Experience
bhip creative March 2009 - Present
Various Organizations October 2001 - March 2009
StarTek June 2000 - October 2001
Systems Consultants, Inc. January 2000 - June 2000
Systems Consultants, Inc. August 1998 - January 2000
Concordia Publishing House January 1997 - August 1998
Concordia Publishing House April 1994 - December 1996
Concordia Publishing House January 1993 - April 1994
Concordia Publishing House November 1991 - December 1992
John Hancock November 1990 - November 1991
Skills
Trade Shows, Marketing, Marketing Strategy, Leadership, Management, Lead Generation, Market Research, Training, Public Relations, E-commerce, Advertising, Product Management, Event Management, Sales, Strategic Planning, Event Planning, Fundraising, Newsletters
Education
Concordia University-Wisconsin 1983 — 1987
Bachelor's, Secondary Education-English, History
bhip creative March 2009 - Present
Various Organizations October 2001 - March 2009
StarTek June 2000 - October 2001
Systems Consultants, Inc. January 2000 - June 2000
Systems Consultants, Inc. August 1998 - January 2000
Concordia Publishing House January 1997 - August 1998
Concordia Publishing House April 1994 - December 1996
Concordia Publishing House January 1993 - April 1994
Concordia Publishing House November 1991 - December 1992
John Hancock November 1990 - November 1991
Skills
Trade Shows, Marketing, Marketing Strategy, Leadership, Management, Lead Generation, Market Research, Training, Public Relations, E-commerce, Advertising, Product Management, Event Management, Sales, Strategic Planning, Event Planning, Fundraising, Newsletters
Education
Concordia University-Wisconsin 1983 — 1987
Bachelor's, Secondary Education-English, History
Erik Bosson Erik Bosson's StarTek Experience August 2008 - July 2014
Job PC Support Technician at Mind Springs Health & West Springs Hospital
Industry Computer Hardware
Experience
Mind Springs Health & West Springs Hospital July 2014 - Present
BossTek 2013 - July 2014
StarTek August 2008 - July 2014
Bosson, Inc June 2006 - August 2008
Omega Realty & Associates, Inc July 2003 - June 2006
Resort Quest International January 2001 - July 2003
Hilton Oceanfront Resort June 2000 - December 2000
Grand Aspen Hotel June 1997 - May 2000
Skills
Accounting, Customer Service, Technical Support, Windows, Network Technology, VoIP, IP Networking, Computer Literate, Desktop Support, Property Management, Real Estate Investment, Hospitality, Office Administration, IP, Management, Real Estate, Process Improvement, Microsoft Excel, Investment Properties, Outlook, Telecommunications, Sales, Call Centers, Customer Satisfaction, Project Planning, Training, Project Management, Access
Education
Colorado Mesa University 2011 — 2013
Associate of Applied Science, Tech Integr Clust-Network Tech (Network and VOIP Tech), 4.0
Colorado State University 1995 — 1997
a Bachelor of Arts, Anthropology
University of Colorado 1994 — 1994
Florida State University 1992 — 1993
Mind Springs Health & West Springs Hospital July 2014 - Present
BossTek 2013 - July 2014
StarTek August 2008 - July 2014
Bosson, Inc June 2006 - August 2008
Omega Realty & Associates, Inc July 2003 - June 2006
Resort Quest International January 2001 - July 2003
Hilton Oceanfront Resort June 2000 - December 2000
Grand Aspen Hotel June 1997 - May 2000
Skills
Accounting, Customer Service, Technical Support, Windows, Network Technology, VoIP, IP Networking, Computer Literate, Desktop Support, Property Management, Real Estate Investment, Hospitality, Office Administration, IP, Management, Real Estate, Process Improvement, Microsoft Excel, Investment Properties, Outlook, Telecommunications, Sales, Call Centers, Customer Satisfaction, Project Planning, Training, Project Management, Access
Education
Colorado Mesa University 2011 — 2013
Associate of Applied Science, Tech Integr Clust-Network Tech (Network and VOIP Tech), 4.0
Colorado State University 1995 — 1997
a Bachelor of Arts, Anthropology
University of Colorado 1994 — 1994
Florida State University 1992 — 1993
Amy Norsworthy Amy Norsworthy's StarTek Experience December 2000 - December 2001
Job Registered Nurse/Charge Nurse at Swedish Medical Center
Industry Hospital & Health Care
Experience
Poudre Valley Health System October 2011 - Present
Swedish Medical Center December 2009 - Present
Presbyterian Hospital of Dallas August 2008 - December 2009
presbyterian hospital of dallas 2002 - 2009
Presbyterian Hospital of Dallas June 2002 - August 2008
StarTek December 2000 - December 2001
TeleTech October 1998 - December 2000
Skills
Oncology, Hospitals, Patient Safety, Nursing, Inpatient, EHR, Medical/Surgical, Epic Systems, Meditech, Acute Care, Healthcare, Leadership, Registered Nurses, ACLS
Education
BHC 2006 — 2008
Registered Nurse
Colorado State University 1994 — 1997
Occupational Therapy
Poudre Valley Health System October 2011 - Present
Swedish Medical Center December 2009 - Present
Presbyterian Hospital of Dallas August 2008 - December 2009
presbyterian hospital of dallas 2002 - 2009
Presbyterian Hospital of Dallas June 2002 - August 2008
StarTek December 2000 - December 2001
TeleTech October 1998 - December 2000
Skills
Oncology, Hospitals, Patient Safety, Nursing, Inpatient, EHR, Medical/Surgical, Epic Systems, Meditech, Acute Care, Healthcare, Leadership, Registered Nurses, ACLS
Education
BHC 2006 — 2008
Registered Nurse
Colorado State University 1994 — 1997
Occupational Therapy
Jeff Selub Jeff Selub's StarTek Experience September 2004 - February 2006
Job Sr. Manager Global Industry Analyst Relations at Level 3 Communications
Industry Telecommunications
Experience
Level 3 Communications November 2014 - Present
tw telecom, inc. May 2009 - Present
NelsonHall October 2008 - May 2009
TeleTech February 2006 - February 2008
StarTek September 2004 - February 2006
CSG Systems October 1995 - December 2003
U S WEST January 1987 - August 1995
U S WEST Advanced Technologies 1987 - 1992
AT&T May 1980 - January 1987
Skills
Competitive Analysis, Go-to-market Strategy, Demand Generation, Analysis, Program Management, Marketing Strategy, Marketing, Product Development, Project Planning, Product Marketing, Wireless, Market Research, SaaS, Management, Telecommunications, Outsourcing, Strategy, Process Improvement, Solution Selling, Competitive Intelligence, Project Management, Market Intelligence, Management Consulting, Business Development, Product Management, Change Management, New Business Development, Forecasting, Cloud Computing, Vendor Management, Account Management, Business Strategy, Strategic Partnerships, Cross-functional Team..., CRM, Start-ups, Analytics
Education
Colorado State University 1977 — 1980
MBA, Business
Colorado State University 1973 — 1976
BS, Economics
Level 3 Communications November 2014 - Present
tw telecom, inc. May 2009 - Present
NelsonHall October 2008 - May 2009
TeleTech February 2006 - February 2008
StarTek September 2004 - February 2006
CSG Systems October 1995 - December 2003
U S WEST January 1987 - August 1995
U S WEST Advanced Technologies 1987 - 1992
AT&T May 1980 - January 1987
Skills
Competitive Analysis, Go-to-market Strategy, Demand Generation, Analysis, Program Management, Marketing Strategy, Marketing, Product Development, Project Planning, Product Marketing, Wireless, Market Research, SaaS, Management, Telecommunications, Outsourcing, Strategy, Process Improvement, Solution Selling, Competitive Intelligence, Project Management, Market Intelligence, Management Consulting, Business Development, Product Management, Change Management, New Business Development, Forecasting, Cloud Computing, Vendor Management, Account Management, Business Strategy, Strategic Partnerships, Cross-functional Team..., CRM, Start-ups, Analytics
Education
Colorado State University 1977 — 1980
MBA, Business
Colorado State University 1973 — 1976
BS, Economics
Senator Linda Newell, SPHR Senator Linda Newell, SPHR's StarTek Experience June 2007 - March 2008
Job Colorado State Senator
Industry Professional Training & Coaching
Experience
State of Colorado January 2009 - Present
CHRA 2000 - Present
Consultant / Contractor March 1993 - Present
Facing Your Fears 2010 - 2012
EPI August 2008 - 2009
StarTek June 2007 - March 2008
Policy Studies Inc. 2004 - 2007
Echostar Satellite LLC 1999 - 2004
Dish Network 1999 - 2004
Skills
Leadership Development, Organizational..., Training, Leadership, Coaching, Conflict Resolution, Public Speaking, Performance Management, Staff Development, Team Building, Employee Relations, Change Management, Recruiting, Non-profits, Workshop Facilitation, Talent Management, Onboarding, Succession Planning, Employee Engagement, Process Improvement, Executive Coaching, Instructional Design, Training Delivery, Program Management, Nonprofits, Human Resources, E-Learning, Government, Team Leadership, Policy, Fundraising, Analysis, Management, Editing
Education
Society of Human Resource Management 2003 — 2015
SPHR
Harvard Kennedy School of Government 2010 — 2010
Executive Education
University of California, Irvine 1978 — 1980
B.A.
University of California, Los Angeles 1975 — 1977
State of Colorado January 2009 - Present
CHRA 2000 - Present
Consultant / Contractor March 1993 - Present
Facing Your Fears 2010 - 2012
EPI August 2008 - 2009
StarTek June 2007 - March 2008
Policy Studies Inc. 2004 - 2007
Echostar Satellite LLC 1999 - 2004
Dish Network 1999 - 2004
Skills
Leadership Development, Organizational..., Training, Leadership, Coaching, Conflict Resolution, Public Speaking, Performance Management, Staff Development, Team Building, Employee Relations, Change Management, Recruiting, Non-profits, Workshop Facilitation, Talent Management, Onboarding, Succession Planning, Employee Engagement, Process Improvement, Executive Coaching, Instructional Design, Training Delivery, Program Management, Nonprofits, Human Resources, E-Learning, Government, Team Leadership, Policy, Fundraising, Analysis, Management, Editing
Education
Society of Human Resource Management 2003 — 2015
SPHR
Harvard Kennedy School of Government 2010 — 2010
Executive Education
University of California, Irvine 1978 — 1980
B.A.
University of California, Los Angeles 1975 — 1977
Shelia Fisher Shelia Fisher's StarTek Experience January 2011 - March 2012
Job Owner/REALTOR® at Century 21 Fisher & Associates
Industry Real Estate
Experience
Century 21 Fisher & Associates May 2012 - Present
StarTek January 2011 - March 2012
ACS, a Xerox Company April 2001 - December 2010
Sykes 1999 - 2001
TECOM Inc. (a division of TECO Energy) 1997 - 1998
Member Services Group, Inc. 1993 - 1997
Acordia, Inc. 1992 - 1993
Insurance Administration Center, Inc. (a division of Brown & Brown, Inc.) 1990 - 1992
Citicorp 1980 - 1990
Skills
BPO, CRM, Call Center, Management, Outsourcing, Customer Experience, Account Management, Vendor Management, Workforce Management, Operations Management, Customer Satisfaction, Inbound Marketing, Call Centers, Process Improvement, Business Development, SaaS, Solution Selling, Selling, Business Process..., Leadership, Service Delivery, New Business Development, Marketing, Start-ups, Sales, Customer Retention
Education
State University of New York at Buffalo 1977 — 1979
MBA, Marketing
Drew University 1970 — 1974
BA, English
Century 21 Fisher & Associates May 2012 - Present
StarTek January 2011 - March 2012
ACS, a Xerox Company April 2001 - December 2010
Sykes 1999 - 2001
TECOM Inc. (a division of TECO Energy) 1997 - 1998
Member Services Group, Inc. 1993 - 1997
Acordia, Inc. 1992 - 1993
Insurance Administration Center, Inc. (a division of Brown & Brown, Inc.) 1990 - 1992
Citicorp 1980 - 1990
Skills
BPO, CRM, Call Center, Management, Outsourcing, Customer Experience, Account Management, Vendor Management, Workforce Management, Operations Management, Customer Satisfaction, Inbound Marketing, Call Centers, Process Improvement, Business Development, SaaS, Solution Selling, Selling, Business Process..., Leadership, Service Delivery, New Business Development, Marketing, Start-ups, Sales, Customer Retention
Education
State University of New York at Buffalo 1977 — 1979
MBA, Marketing
Drew University 1970 — 1974
BA, English
Joshua Armentrout Joshua Armentrout's StarTek Experience December 2010 - November 2011
Job Enterprise Account Manager at CenturyLink Business
Industry Public Relations and Communications
Experience
CenturyLink Business July 2014 - Present
CenturyLink February 2012 - Present
LINKOUS CHRISTIAN TOURS, INC. January 2006 - January 2012
StarTek December 2010 - November 2011
Days Inn Hotel & Suites January 2004 - May 2011
Kendal at Lexington June 2009 - September 2010
Alleghany Highlands School Board December 2009 - June 2010
RADIO SHACK March 2005 - October 2006
Golden Living Center March 2005 - October 2006
Manpower - Bacova/DSLCC/TeamCarriers August 2002 - August 2006
Skills
Call Center, Call Center Development, Recruiting, Customer Satisfaction, Inbound Marketing, Performance Management, Talent Acquisition, Outsourcing, Coaching, CRM, Process Improvement, Customer Retention, Call Centers, Management, Sales Operations, Training, Telecommunications, Sales, Account Management, Sales Management, Public Relations, Salesforce.com, Team Building, Time Management, Team Leadership, Strategy, Interviews, Forecasting, Hiring, Social Networking, Networking, Building Relationships
Education
Liberty University 2010 — 2012
Bachelor of Science (B.S.), Multi/Interdisciplinary Studies: 3 cognates - Social, Natural, Health Sciences
Dabney S Lancaster Community College 2006 — 2009
Associate of Arts and Sciences (AAS), Education, Biology, General Studies, Intermed. & Advanced Hlth Care Cert., Medical Coding Cert.
CenturyLink Business July 2014 - Present
CenturyLink February 2012 - Present
LINKOUS CHRISTIAN TOURS, INC. January 2006 - January 2012
StarTek December 2010 - November 2011
Days Inn Hotel & Suites January 2004 - May 2011
Kendal at Lexington June 2009 - September 2010
Alleghany Highlands School Board December 2009 - June 2010
RADIO SHACK March 2005 - October 2006
Golden Living Center March 2005 - October 2006
Manpower - Bacova/DSLCC/TeamCarriers August 2002 - August 2006
Skills
Call Center, Call Center Development, Recruiting, Customer Satisfaction, Inbound Marketing, Performance Management, Talent Acquisition, Outsourcing, Coaching, CRM, Process Improvement, Customer Retention, Call Centers, Management, Sales Operations, Training, Telecommunications, Sales, Account Management, Sales Management, Public Relations, Salesforce.com, Team Building, Time Management, Team Leadership, Strategy, Interviews, Forecasting, Hiring, Social Networking, Networking, Building Relationships
Education
Liberty University 2010 — 2012
Bachelor of Science (B.S.), Multi/Interdisciplinary Studies: 3 cognates - Social, Natural, Health Sciences
Dabney S Lancaster Community College 2006 — 2009
Associate of Arts and Sciences (AAS), Education, Biology, General Studies, Intermed. & Advanced Hlth Care Cert., Medical Coding Cert.
Rugiatou N'Jie Rugiatou N'Jie's StarTek Experience September 2008 - March 2009
Job Retail Merchandiser
Industry Marketing and Advertising
Experience
Mary Kay Inc. May 2015 - Present
CROSSMARK November 2013 - Present
HDA, Inc. June 2012 - Present
Set and Service Resources May 2011 - Present
SPAR Group, Inc. 2008 - Present
Family Dollar March 2014 - May 2014
RGIS December 2011 - March 2012
Driveline Retail Services September 2011 - March 2012
Maxim Healthcare Services January 2007 - August 2009
STARTEK September 2008 - March 2009
Skills
Computers, Networking, Marketing Communications, Healthcare, Front Office, Sales Operations, Retail Design, Retail Sales, Product Development, Customer Service, Visual Merchandising, Data Entry, Planograms, POS, Inventory, Inventory Management, Inventory Control, Social Networking, Pricing, Time Management, Customer Satisfaction, Advertising, Retail, Sales
Education
Concorde Career College-Memphis 2007 — 2008
diploma, Medical/Clinical Assistant
Wynne High School 1998 — 2001
diploma, General Studies
Mary Kay Inc. May 2015 - Present
CROSSMARK November 2013 - Present
HDA, Inc. June 2012 - Present
Set and Service Resources May 2011 - Present
SPAR Group, Inc. 2008 - Present
Family Dollar March 2014 - May 2014
RGIS December 2011 - March 2012
Driveline Retail Services September 2011 - March 2012
Maxim Healthcare Services January 2007 - August 2009
STARTEK September 2008 - March 2009
Skills
Computers, Networking, Marketing Communications, Healthcare, Front Office, Sales Operations, Retail Design, Retail Sales, Product Development, Customer Service, Visual Merchandising, Data Entry, Planograms, POS, Inventory, Inventory Management, Inventory Control, Social Networking, Pricing, Time Management, Customer Satisfaction, Advertising, Retail, Sales
Education
Concorde Career College-Memphis 2007 — 2008
diploma, Medical/Clinical Assistant
Wynne High School 1998 — 2001
diploma, General Studies
Regina Jenkins Regina Jenkins's StarTek Experience August 2015 - Present
Job Customer Service Representative at STARTEK
Industry Consumer Services
Experience
STARTEK August 2015 - Present
Jamberry August 2014 - Present
Shandon Baptist Church September 2013 - December 2014
Skills
Teaching, Microsoft Word, Microsoft Excel, Lesson Planning, Classroom Management, Classroom, Tutoring
Education
Hawaii Pacific University 2005 — 2006
Bachelor of Arts (B.A.), Psychology
Tar Heel High School 1995 — 1999
STARTEK August 2015 - Present
Jamberry August 2014 - Present
Shandon Baptist Church September 2013 - December 2014
Skills
Teaching, Microsoft Word, Microsoft Excel, Lesson Planning, Classroom Management, Classroom, Tutoring
Education
Hawaii Pacific University 2005 — 2006
Bachelor of Arts (B.A.), Psychology
Tar Heel High School 1995 — 1999
Kristen Duffer Kristen Duffer's StarTek Experience January 2013 - Present
Job Operations Manager at StarTek
Industry Telecommunications
Experience
StarTek January 2013 - Present
StarTek April 2010 - January 2013
StarTek March 2012 - September 2012
StarTek July 2005 - April 2010
Skills
Microsoft Office, Customer Service, Windows, Research, Teaching, VoIP, Telecommunications..., Employee Training, Technical Support, Customer Experience, Training, Workforce Management, Call Centers, BPO, Customer Satisfaction, Contact Centers, Soft Skills, Vendor Management, Performance Management, Team Management, Call Center Development, Training Delivery, Customer Retention, Service Delivery, Process Improvement
Education
Danville Community College 2000 — 2003
Associate's degree, Information Technology
StarTek January 2013 - Present
StarTek April 2010 - January 2013
StarTek March 2012 - September 2012
StarTek July 2005 - April 2010
Skills
Microsoft Office, Customer Service, Windows, Research, Teaching, VoIP, Telecommunications..., Employee Training, Technical Support, Customer Experience, Training, Workforce Management, Call Centers, BPO, Customer Satisfaction, Contact Centers, Soft Skills, Vendor Management, Performance Management, Team Management, Call Center Development, Training Delivery, Customer Retention, Service Delivery, Process Improvement
Education
Danville Community College 2000 — 2003
Associate's degree, Information Technology
Aaron Hoxworth, MPA Aaron Hoxworth, MPA's StarTek Experience September 2007 - May 2009
Job Philanthropy Professional
Industry Nonprofit Organization Management
Experience
Dorothy A. Johnson Center for Philanthropy September 2013 - September 2015
Dorothy A. Johnson Center for Philanthropy April 2015 - August 2015
The Ulman Cancer Fund for Young Adults October 2013 - August 2014
Dorothy A. Johnson Center for Philanthropy August 2012 - September 2013
Grand Valley State University January 2011 - May 2013
YMCA of Greater Grand Rapids May 2012 - August 2012
Lutheran Social Services of Michigan July 2010 - July 2011
StarTek September 2007 - May 2009
Little Caesars June 2005 - August 2007
Skills
Customer Service, Microsoft Excel, Microsoft Word, Eventbrite, SurveyMonkey, MailChimp, PowerPoint, Social Networking, Microsoft Office, Non-profits, Computers, Conflict Resolution, Time Management, Leadership, Praise & Worship, Event Planning, Grant Writing, Prezi, Nonprofits, Community Outreach, Volunteer Management, Strategic Planning, Research, Program Management, Philanthropy, Fundraising, Higher Education, Public Speaking, Facebook, Social Media
Education
Grand Valley State University 2013 — 2015
Master of Public Administration (M.P.A.), Nonprofit Leadership and Management, GPA: 3.95
Grand Valley State University 2009 — 2013
Bachelor of Arts (B.A.), Public and Nonprofit Administration; Minor in Spanish
Dorothy A. Johnson Center for Philanthropy September 2013 - September 2015
Dorothy A. Johnson Center for Philanthropy April 2015 - August 2015
The Ulman Cancer Fund for Young Adults October 2013 - August 2014
Dorothy A. Johnson Center for Philanthropy August 2012 - September 2013
Grand Valley State University January 2011 - May 2013
YMCA of Greater Grand Rapids May 2012 - August 2012
Lutheran Social Services of Michigan July 2010 - July 2011
StarTek September 2007 - May 2009
Little Caesars June 2005 - August 2007
Skills
Customer Service, Microsoft Excel, Microsoft Word, Eventbrite, SurveyMonkey, MailChimp, PowerPoint, Social Networking, Microsoft Office, Non-profits, Computers, Conflict Resolution, Time Management, Leadership, Praise & Worship, Event Planning, Grant Writing, Prezi, Nonprofits, Community Outreach, Volunteer Management, Strategic Planning, Research, Program Management, Philanthropy, Fundraising, Higher Education, Public Speaking, Facebook, Social Media
Education
Grand Valley State University 2013 — 2015
Master of Public Administration (M.P.A.), Nonprofit Leadership and Management, GPA: 3.95
Grand Valley State University 2009 — 2013
Bachelor of Arts (B.A.), Public and Nonprofit Administration; Minor in Spanish
Missy Simpson Missy Simpson's StarTek Experience August 2015 - Present
Job Engagement Specialist
Industry Consumer Services
Experience
STARTEK August 2015 - Present
Digi-Key Corporation October 2014 - April 2015
Digi-Key Corporation May 2012 - April 2015
Equity LifeStyle Properties, Inc. January 2008 - April 2012
Equity LifeStyle Properties, Inc. October 2007 - January 2008
Skills
Customer Service, Team Building, Negotiation, Microsoft Office, Process Improvement, Project Management, Microsoft Excel, Strategic Planning, Management, Sales, Forecasting, Cross-functional Team..., Corporate Communications, Marketing Communications, Contract Negotiation, Sales Management, Account Management, New Business Development, Leadership, Training, Cost Reduction, Customer Satisfaction
Education
Owensboro Community and Technical College 2015 — 2017
Bachelor of Business Administration (B.B.A.)
Northland Community and Technical College 2014 — 2015
Buisness Management
Elgin Community College 2005 — 2007
Pre-Law Studies
Cannelton High School 2003 — 2005
STARTEK August 2015 - Present
Digi-Key Corporation October 2014 - April 2015
Digi-Key Corporation May 2012 - April 2015
Equity LifeStyle Properties, Inc. January 2008 - April 2012
Equity LifeStyle Properties, Inc. October 2007 - January 2008
Skills
Customer Service, Team Building, Negotiation, Microsoft Office, Process Improvement, Project Management, Microsoft Excel, Strategic Planning, Management, Sales, Forecasting, Cross-functional Team..., Corporate Communications, Marketing Communications, Contract Negotiation, Sales Management, Account Management, New Business Development, Leadership, Training, Cost Reduction, Customer Satisfaction
Education
Owensboro Community and Technical College 2015 — 2017
Bachelor of Business Administration (B.B.A.)
Northland Community and Technical College 2014 — 2015
Buisness Management
Elgin Community College 2005 — 2007
Pre-Law Studies
Cannelton High School 2003 — 2005
Vanessa (Simons) Sitler's StarTek Experience August 2014 - Present
Job HR Manager at STARTEK
Industry Human Resources
Experience
STARTEK August 2014 - Present
STARTEK February 2014 - August 2014
Kelly Services October 2011 - January 2014
MetLife July 2007 - October 2008
Aetna January 2006 - June 2007
Skills
Applicant Tracking..., Talent Acquisition, Recruiting, Onboarding, Internet Recruiting, Talent Management, Employee Relations, Sourcing, Employee Benefits, College Recruiting, Human Resources, Technical Recruiting, Contract Recruitment, Interviews, Vendor Management, Staffing Services, Temporary Placement, Management, Screening Resumes, Payroll, Executive Search, Benefits Negotiation, Temporary Staffing, Screening, Background Checks, New Hire Orientations, Job Fairs, Permanent Placement, Hiring, Taleo, Resume Writing
Education
Franklin Pierce University 2003 — 2005
Business
Suffield High School
Suffield High School
STARTEK August 2014 - Present
STARTEK February 2014 - August 2014
Kelly Services October 2011 - January 2014
MetLife July 2007 - October 2008
Aetna January 2006 - June 2007
Skills
Applicant Tracking..., Talent Acquisition, Recruiting, Onboarding, Internet Recruiting, Talent Management, Employee Relations, Sourcing, Employee Benefits, College Recruiting, Human Resources, Technical Recruiting, Contract Recruitment, Interviews, Vendor Management, Staffing Services, Temporary Placement, Management, Screening Resumes, Payroll, Executive Search, Benefits Negotiation, Temporary Staffing, Screening, Background Checks, New Hire Orientations, Job Fairs, Permanent Placement, Hiring, Taleo, Resume Writing
Education
Franklin Pierce University 2003 — 2005
Business
Suffield High School
Suffield High School
Kathy England Kathy England's StarTek Experience July 2012 - Present
Job Supervisor of Data Analytics StarTek
Industry Telecommunications
Experience
STARTEK July 2012 - Present
Charter Communications September 2007 - June 2012
United States Department of Defense February 2006 - June 2007
AAFES December 2004 - February 2006
Electronauts October 2003 - September 2004
Pilot Flying J January 1996 - August 2003
Skills
Training, Budgets, Analysis, Human Resources, Customer Service, Sales, Performance Management, Teamwork, Invoicing, Coaching, Customer Retention, Pricing, CRM, Management, Call Centers, Customer Experience, Customer Satisfaction, Leadership, Process Improvement, Telecommunications, Team Leadership
Education
Gateway Community and Technical College 1997 — 1999
Accounting
STARTEK July 2012 - Present
Charter Communications September 2007 - June 2012
United States Department of Defense February 2006 - June 2007
AAFES December 2004 - February 2006
Electronauts October 2003 - September 2004
Pilot Flying J January 1996 - August 2003
Skills
Training, Budgets, Analysis, Human Resources, Customer Service, Sales, Performance Management, Teamwork, Invoicing, Coaching, Customer Retention, Pricing, CRM, Management, Call Centers, Customer Experience, Customer Satisfaction, Leadership, Process Improvement, Telecommunications, Team Leadership
Education
Gateway Community and Technical College 1997 — 1999
Accounting
Cody Burden Cody Burden's StarTek Experience September 2009 - May 2011
Job Fitness Professional
Industry Health, Wellness and Fitness
Experience
Fitness Professional June 2015 - Present
JR's Landscaping & Property Maintenance, Inc. October 2013 - April 2015
Ohio Valley Manufacturing June 2011 - September 2013
STARTEK September 2009 - May 2011
Skills
Machine Operation, Forklift Operation, Team Leadership, Warehouse Management, Inventory Management, Landscape Construction, Fitness Training, Running, Outdoor Recreation, Strength Training, Training, Customer Service, Leadership, Management, Process Improvement
Education
Full Sail University 2008 — 2009
Associate's degree, Recording Arts Technology/Technician, 3.9
Clear Fork High School 2004 — 2008
Fitness Professional June 2015 - Present
JR's Landscaping & Property Maintenance, Inc. October 2013 - April 2015
Ohio Valley Manufacturing June 2011 - September 2013
STARTEK September 2009 - May 2011
Skills
Machine Operation, Forklift Operation, Team Leadership, Warehouse Management, Inventory Management, Landscape Construction, Fitness Training, Running, Outdoor Recreation, Strength Training, Training, Customer Service, Leadership, Management, Process Improvement
Education
Full Sail University 2008 — 2009
Associate's degree, Recording Arts Technology/Technician, 3.9
Clear Fork High School 2004 — 2008
Deborah Culver Deborah Culver's StarTek Experience October 2010 - April 2011
Job Consumer Services Professional
Industry Consumer Services
Experience
Home 2012 - Present
Republic Parking System October 2011 - September 2012
STARTEK October 2010 - April 2011
Fairmont Hotels & Resorts October 2007 - September 2009
Business Options March 2007 - October 2007
Southwest Hearing Services June 2006 - January 2007
Montrose Memorial Hospital June 2005 - June 2006
Pfizer December 2004 - March 2005
Vallorbs Jewel Company October 2001 - December 2002
United Sleep Products July 2000 - September 2001
Skills
Customer Service, Secretarial Skills, Receptionist Duties, Telephone Skills, Advertising, Data Entry, Event Planning, Graphic Design, Computer Proficiency, Microsoft Office, Office Management, Back Office, 10 Key, Logistics, Microsoft Excel, Microsoft Word, Oracle, Procurement, Photoshop, PowerPoint, Project Planning, QuarkXPress, Social Media, Training, Troubleshooting, Telecommunications, Windows XP, Outlook, Outlook Express, Youth Ministry, Desktop Publishing, Mainframe
Education
Consolidated School of Business-York 1986 — 1987
Business Administration and Management, General; Bookeeping & Computer Programming
Cocalico Senior High School, Denver, Pennsylvania 1978 — 1980
High School, Business Administration and Management, General
Garden Spot High School, New Holland, Pennsylvania 1971 — 1978
Moved to another High school district to where I obtained by HS Diploma, Academic and Business
Home 2012 - Present
Republic Parking System October 2011 - September 2012
STARTEK October 2010 - April 2011
Fairmont Hotels & Resorts October 2007 - September 2009
Business Options March 2007 - October 2007
Southwest Hearing Services June 2006 - January 2007
Montrose Memorial Hospital June 2005 - June 2006
Pfizer December 2004 - March 2005
Vallorbs Jewel Company October 2001 - December 2002
United Sleep Products July 2000 - September 2001
Skills
Customer Service, Secretarial Skills, Receptionist Duties, Telephone Skills, Advertising, Data Entry, Event Planning, Graphic Design, Computer Proficiency, Microsoft Office, Office Management, Back Office, 10 Key, Logistics, Microsoft Excel, Microsoft Word, Oracle, Procurement, Photoshop, PowerPoint, Project Planning, QuarkXPress, Social Media, Training, Troubleshooting, Telecommunications, Windows XP, Outlook, Outlook Express, Youth Ministry, Desktop Publishing, Mainframe
Education
Consolidated School of Business-York 1986 — 1987
Business Administration and Management, General; Bookeeping & Computer Programming
Cocalico Senior High School, Denver, Pennsylvania 1978 — 1980
High School, Business Administration and Management, General
Garden Spot High School, New Holland, Pennsylvania 1971 — 1978
Moved to another High school district to where I obtained by HS Diploma, Academic and Business
Joseph Pierson Joseph Pierson's StarTek Experience May 2010 - October 2010
Job Managing Partner at The Uprise Gaming LLC.
Industry Computer Games
Experience
The Uprise Gaming & Entertainment June 2012 - Present
StarTek May 2010 - October 2010
Eddie Bauer November 2008 - February 2009
Skills
Start-ups, Video Games, Entrepreneurship, Game Development, Business Development, Business Strategy, Mobile Applications, Marketing Strategy, Strategic Partnerships, Management, Product Management, Digital Marketing, Online Advertising, Strategy, Venture Capital
Education
Columbus State 2011 — 2013
The Uprise Gaming & Entertainment June 2012 - Present
StarTek May 2010 - October 2010
Eddie Bauer November 2008 - February 2009
Skills
Start-ups, Video Games, Entrepreneurship, Game Development, Business Development, Business Strategy, Mobile Applications, Marketing Strategy, Strategic Partnerships, Management, Product Management, Digital Marketing, Online Advertising, Strategy, Venture Capital
Education
Columbus State 2011 — 2013
Tambela Vaughn Tambela Vaughn's StarTek Experience November 2009 - May 2010
Job
Industry Accounting
Experience
Focus, Inc. June 2010 - August 2012
StarTek November 2009 - May 2010
Skills
Financial Accounting, Computers, Report Writing, Client Relations Skills, Business Analysis, Business Strategy, Strategic Financial...
Education
Southern New Hampshire University 2013 — 2014
Master of Science (M.S.), Finance
Everest University-Tampa 2008 — 2012
Bachelor of Science (B.S.), Accounting
Osceola High School 1997 — 2001
Focus, Inc. June 2010 - August 2012
StarTek November 2009 - May 2010
Skills
Financial Accounting, Computers, Report Writing, Client Relations Skills, Business Analysis, Business Strategy, Strategic Financial...
Education
Southern New Hampshire University 2013 — 2014
Master of Science (M.S.), Finance
Everest University-Tampa 2008 — 2012
Bachelor of Science (B.S.), Accounting
Osceola High School 1997 — 2001
Josephine Beauregard, CTDP Josephine Beauregard, CTDP's StarTek Experience September 2002 - November 2003
Job Customer Support Analyst/Trainer at Lanier Healthcare Canada
Industry Information Technology and Services
Experience
Lanier Healthcare Canada August 2007 - Present
Silk Dimensions 2003 - 2007
StarTek September 2002 - November 2003
Stream Global Services March 2000 - September 2002
Shawrett Custom Training 1993 - 2001
Skills
Adult Education, Soft Skills, Call Center, Coaching, Instructional Design, Team Building, Needs Analysis, Customer Service, Mentoring, Public Speaking, Train the Trainer..., Adult Learning..., Leadership, E-Learning, Instructor-led Training, Call Centers, Leadership Development, Training, Training Delivery, Organizational..., Healthcare Information..., Workshop Facilitation, EHR, HL7, Process Improvement, Program Management, Health Information..., Learning Management..., Informatics, Software Documentation, EMR
Education
The University of Calgary 2012 — 2016
Work Place Learning Certificate - In progress, Education
Canadian Society of Training and Development
CTDP Designation, Education
Durham College 2000 — 2000
Adult Education
Fanshawe College 1980 — 1982
Medical Secretary, Medical
CECI 1975 — 1980
Grade 13 Diploma
Lanier Healthcare Canada August 2007 - Present
Silk Dimensions 2003 - 2007
StarTek September 2002 - November 2003
Stream Global Services March 2000 - September 2002
Shawrett Custom Training 1993 - 2001
Skills
Adult Education, Soft Skills, Call Center, Coaching, Instructional Design, Team Building, Needs Analysis, Customer Service, Mentoring, Public Speaking, Train the Trainer..., Adult Learning..., Leadership, E-Learning, Instructor-led Training, Call Centers, Leadership Development, Training, Training Delivery, Organizational..., Healthcare Information..., Workshop Facilitation, EHR, HL7, Process Improvement, Program Management, Health Information..., Learning Management..., Informatics, Software Documentation, EMR
Education
The University of Calgary 2012 — 2016
Work Place Learning Certificate - In progress, Education
Canadian Society of Training and Development
CTDP Designation, Education
Durham College 2000 — 2000
Adult Education
Fanshawe College 1980 — 1982
Medical Secretary, Medical
CECI 1975 — 1980
Grade 13 Diploma
Lynn (Lilly) Gaither Lynn (Lilly) Gaither's StarTek Experience March 2011 - March 2012
Job Student at University of Richmond
Industry Human Resources
Experience
Danville Science Ctr November 2014 - Present
STARTEK March 2011 - March 2012
Crossroads Restaruant January 2006 - February 2011
Let's Pet May 2004 - December 2006
Triangle Associates July 1998 - December 2004
Skills
Microsoft Office, Accounting, Human Resources, Management, Billing Systems, Customer Service, Customer Retention, Academic Advising, College Recruiting, Administrative..., Office Management
Education
University of Richmond 2013 — 2015
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Danville Community College 2012 — 2014
Associate of Arts and Sciences (AAS), Business, Management, Marketing, and Related Support Services
Danville Science Ctr November 2014 - Present
STARTEK March 2011 - March 2012
Crossroads Restaruant January 2006 - February 2011
Let's Pet May 2004 - December 2006
Triangle Associates July 1998 - December 2004
Skills
Microsoft Office, Accounting, Human Resources, Management, Billing Systems, Customer Service, Customer Retention, Academic Advising, College Recruiting, Administrative..., Office Management
Education
University of Richmond 2013 — 2015
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Danville Community College 2012 — 2014
Associate of Arts and Sciences (AAS), Business, Management, Marketing, and Related Support Services
Jason Densmore Jason Densmore's StarTek Experience April 2013 - January 2015
Job Network Administrator II at Westerra Credit Union
Industry Information Technology and Services
Experience
Westerra Credit Union June 2015 - Present
H5 Data Centers January 2015 - May 2015
StarTek April 2013 - January 2015
National CineMedia (NCM) February 2006 - April 2013
Covad Communications September 2005 - February 2006
Ironwood Communications, CO September 2004 - June 2005
Schriever AFB April 2003 - September 2004
Keflavik Naval Air Station March 2001 - April 2003
Schriever AFB September 1997 - March 2001
Skills
CCENT, Cisco Technologies, Computer Hardware, Telecommunications, Switches, WAN, Computer Network..., T1, Troubleshooting, Team Leadership, Networking, Network+, Routers, Cisco IOS, Microsoft Office, LAN-WAN, Cisco Routers, CCNA, Network Administration, OSPF, DHCP, TCP/IP
Education
New Horizons 2012 — 2012
Colorado Technical University 2009 — 2010
Associate of Science, General Studies
Westerra Credit Union June 2015 - Present
H5 Data Centers January 2015 - May 2015
StarTek April 2013 - January 2015
National CineMedia (NCM) February 2006 - April 2013
Covad Communications September 2005 - February 2006
Ironwood Communications, CO September 2004 - June 2005
Schriever AFB April 2003 - September 2004
Keflavik Naval Air Station March 2001 - April 2003
Schriever AFB September 1997 - March 2001
Skills
CCENT, Cisco Technologies, Computer Hardware, Telecommunications, Switches, WAN, Computer Network..., T1, Troubleshooting, Team Leadership, Networking, Network+, Routers, Cisco IOS, Microsoft Office, LAN-WAN, Cisco Routers, CCNA, Network Administration, OSPF, DHCP, TCP/IP
Education
New Horizons 2012 — 2012
Colorado Technical University 2009 — 2010
Associate of Science, General Studies
Lindsey Bryant's StarTek Experience October 2008 - September 2011
Job
Industry Information Technology and Services
Experience
Triangle Insurance Company April 2014 - Present
Triangle Insurance Company September 2011 - April 2014
StarTek October 2008 - September 2011
Networks Plus August 2006 - July 2008
ITIS Department May 2003 - July 2006
CTC Department August 2004 - May 2006
Fort Hays State University 2004 - 2006
Skills
Troubleshooting, Project Management, Microsoft Office, Microsoft SQL Server, Servers, Windows 7, Customer Service, Active Directory, Microsoft Excel, Windows Server, Information Technology, Disaster Recovery, Windows, SQL, SharePoint, Web Design, Software Installation, Computer Hardware, Management, Program Management, Training
Education
Fort Hays State University 2004 — 2006
Business Administration, Computer Information Systems
Kansas City Kansas Community College 2002 — 2004
Associates in Applied Science, Computer Networking and Microsoft Certifications
Triangle Insurance Company April 2014 - Present
Triangle Insurance Company September 2011 - April 2014
StarTek October 2008 - September 2011
Networks Plus August 2006 - July 2008
ITIS Department May 2003 - July 2006
CTC Department August 2004 - May 2006
Fort Hays State University 2004 - 2006
Skills
Troubleshooting, Project Management, Microsoft Office, Microsoft SQL Server, Servers, Windows 7, Customer Service, Active Directory, Microsoft Excel, Windows Server, Information Technology, Disaster Recovery, Windows, SQL, SharePoint, Web Design, Software Installation, Computer Hardware, Management, Program Management, Training
Education
Fort Hays State University 2004 — 2006
Business Administration, Computer Information Systems
Kansas City Kansas Community College 2002 — 2004
Associates in Applied Science, Computer Networking and Microsoft Certifications
Kathleen Blevens, PHR Kathleen Blevens, PHR's StarTek Experience May 1999 - January 2002
Job
Industry Human Resources
Experience
Cielo Talent November 2014 - Present
Cielo Talent May 2013 - Present
CareerBuilder.com July 2011 - May 2013
CareerBuilder.com November 2010 - July 2011
CareerBuilder.com November 2008 - November 2010
Cisco March 2006 - October 2008
StarTek, Inc. January 2002 - May 2005
StarTek May 1999 - January 2002
StarTek August 1997 - May 1999
Skills
Performance Management, Human Resources, Team Leadership, Strategic Planning, Talent Management, Recruiting, Sourcing, Business Strategy, Talent Acquisition, Employee Relations, Management, Change Management, Training, Vendor Management, Business Development, Outsourcing, Temporary Placement, Leadership, Project Management, Program Management, Benefits Administration, Hiring, Deferred Compensation, Internet Recruiting, Onboarding, Applicant Tracking..., Employee Engagement, Technical Recruiting, College Recruiting, Employer Branding, Interviews, Workforce Planning, Recruitment Advertising, Executive Search, Screening, Contract Recruitment, CRM, Organizational...
Education
Harvard Business School - Women's Executive Leadership Forum 2012 — 2012
Women's Executive Leadership Forum
University of Phoenix, Denver CO 2005 — 2007
Master's Degree, Education
University of Northern Colorado 1994 — 1997
BA Psychology, Human Resources
Front Range Community College 1992 — 1994
Associate's Degree
Cielo Talent November 2014 - Present
Cielo Talent May 2013 - Present
CareerBuilder.com July 2011 - May 2013
CareerBuilder.com November 2010 - July 2011
CareerBuilder.com November 2008 - November 2010
Cisco March 2006 - October 2008
StarTek, Inc. January 2002 - May 2005
StarTek May 1999 - January 2002
StarTek August 1997 - May 1999
Skills
Performance Management, Human Resources, Team Leadership, Strategic Planning, Talent Management, Recruiting, Sourcing, Business Strategy, Talent Acquisition, Employee Relations, Management, Change Management, Training, Vendor Management, Business Development, Outsourcing, Temporary Placement, Leadership, Project Management, Program Management, Benefits Administration, Hiring, Deferred Compensation, Internet Recruiting, Onboarding, Applicant Tracking..., Employee Engagement, Technical Recruiting, College Recruiting, Employer Branding, Interviews, Workforce Planning, Recruitment Advertising, Executive Search, Screening, Contract Recruitment, CRM, Organizational...
Education
Harvard Business School - Women's Executive Leadership Forum 2012 — 2012
Women's Executive Leadership Forum
University of Phoenix, Denver CO 2005 — 2007
Master's Degree, Education
University of Northern Colorado 1994 — 1997
BA Psychology, Human Resources
Front Range Community College 1992 — 1994
Associate's Degree
Magan Cullom Magan Cullom's StarTek Experience March 2011 - June 2011
Job counter at KDH Defense Systems, Inc.
Industry Defense & Space
Experience
KDH Defense Systems, Inc. August 2011 - Present
StarTek March 2011 - June 2011
Walmart July 2010 - March 2011
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Outlook
Education
Guilford College 2010 — 2015
Chatham High School 1992 — 1996
KDH Defense Systems, Inc. August 2011 - Present
StarTek March 2011 - June 2011
Walmart July 2010 - March 2011
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Outlook
Education
Guilford College 2010 — 2015
Chatham High School 1992 — 1996
Daniel Hill, MSM, PMP, ITILF, CSSGB, DTM's StarTek Experience August 2006 - April 2010
Job Technology Management Professional (DanielPHill@comcast.net/ @DanielPHCo)
Industry Information Technology and Services
Experience
US Bank January 2011 - Present
Tek Systems April 2010 - January 2011
StarTek August 2006 - April 2010
StarTek August 2003 - August 2006
StarTek September 2001 - August 2003
Skills
PMP, Program Management, Business Analysis, CRM, Process Improvement, PMO, Business Intelligence, Management, Project Management, Vendor Management, ITIL, Leadership, SharePoint, Business Strategy, MS Project, IT Service Management, Risk Management, IT Management, Quality Assurance, Strategic Planning, Telecommunications, Service Delivery, Six Sigma, Public Speaking, Change Management, Testing, IT Strategy, Governance, Software Project..., Cross-functional Team..., Strategic Financial..., Agile Project Management, Workforce Management, Software Development, Technology Management, Strategic Communications, Service Management, Software Quality..., Toastmasters, Banking, Communication Skills, IT Solutions, Capital Budgeting, Requirements Management, Configuration Management, IT Financial Management, Enterprise Information..., Project Finance, Organizational Change, SDLC
Education
Colorado State University 2015 — 2018
Master of Business Administration - Finance and Marketing
Colorado Technical University 2012 — 2014
Master of Science in Management - Information Technology Management
Colorado Technical University 2009 — 2012
Bachelor of Science in Business Administration - Information Technology
US Bank January 2011 - Present
Tek Systems April 2010 - January 2011
StarTek August 2006 - April 2010
StarTek August 2003 - August 2006
StarTek September 2001 - August 2003
Skills
PMP, Program Management, Business Analysis, CRM, Process Improvement, PMO, Business Intelligence, Management, Project Management, Vendor Management, ITIL, Leadership, SharePoint, Business Strategy, MS Project, IT Service Management, Risk Management, IT Management, Quality Assurance, Strategic Planning, Telecommunications, Service Delivery, Six Sigma, Public Speaking, Change Management, Testing, IT Strategy, Governance, Software Project..., Cross-functional Team..., Strategic Financial..., Agile Project Management, Workforce Management, Software Development, Technology Management, Strategic Communications, Service Management, Software Quality..., Toastmasters, Banking, Communication Skills, IT Solutions, Capital Budgeting, Requirements Management, Configuration Management, IT Financial Management, Enterprise Information..., Project Finance, Organizational Change, SDLC
Education
Colorado State University 2015 — 2018
Master of Business Administration - Finance and Marketing
Colorado Technical University 2012 — 2014
Master of Science in Management - Information Technology Management
Colorado Technical University 2009 — 2012
Bachelor of Science in Business Administration - Information Technology
Jon Caldwell's StarTek Experience July 2013 - November 2014
Job Experienced IT Leadership Professional
Industry Information Technology and Services
Experience
StarTek July 2013 - November 2014
TransFirst April 2012 - April 2013
The Sports Authority October 2008 - April 2012
First Data Corporation April 2007 - June 2008
First Data Corporation January 2004 - April 2007
US Navy / US Naval Reserve October 1979 - October 2005
First Data Corporation November 2002 - January 2004
First Data Corporation April 1999 - November 2002
Siemens Medical Systems June 1992 - April 1999
Skills
Data Center, Computer Hardware, Server Administration, Server Management, Windows, VMS, Unix Administration, Disaster Recovery, Unix, Servers, Windows Server, Technical Support, Network Security, Network Administration, Management, AIX, Storage, VMware, Microsoft Exchange, Software Documentation, Vendor Management, XP, Security, Visio, ITIL, Cross-functional Team..., Leadership, Networking, IT Management, SAN, System Administration, Software Installation, Help Desk Support, Access, IT Operations, Solaris, Troubleshooting, Linux, Operating Systems, Integration, Training, Active Directory, System Deployment, Information Technology, Computer Security, SharePoint, DNS, VMware ESX, Business Continuity, Databases
Education
Excelsior College 2004 — 2005
BS, Liberal Arts - Admin & Management Studies
Regent's College of the State University of New York 1989 — 1989
AS, Liberal Arts
Stratford Central School 1976 — 1980
Diploma, High School
StarTek July 2013 - November 2014
TransFirst April 2012 - April 2013
The Sports Authority October 2008 - April 2012
First Data Corporation April 2007 - June 2008
First Data Corporation January 2004 - April 2007
US Navy / US Naval Reserve October 1979 - October 2005
First Data Corporation November 2002 - January 2004
First Data Corporation April 1999 - November 2002
Siemens Medical Systems June 1992 - April 1999
Skills
Data Center, Computer Hardware, Server Administration, Server Management, Windows, VMS, Unix Administration, Disaster Recovery, Unix, Servers, Windows Server, Technical Support, Network Security, Network Administration, Management, AIX, Storage, VMware, Microsoft Exchange, Software Documentation, Vendor Management, XP, Security, Visio, ITIL, Cross-functional Team..., Leadership, Networking, IT Management, SAN, System Administration, Software Installation, Help Desk Support, Access, IT Operations, Solaris, Troubleshooting, Linux, Operating Systems, Integration, Training, Active Directory, System Deployment, Information Technology, Computer Security, SharePoint, DNS, VMware ESX, Business Continuity, Databases
Education
Excelsior College 2004 — 2005
BS, Liberal Arts - Admin & Management Studies
Regent's College of the State University of New York 1989 — 1989
AS, Liberal Arts
Stratford Central School 1976 — 1980
Diploma, High School
Doug Agosta's StarTek Experience July 2007 - October 2008
Job Database Administrator at Sierra Trading Post
Industry Information Technology and Services
Experience
Sierra Trading Post November 2011 - Present
Squarei Technologies October 2008 - November 2011
StarTek July 2007 - October 2008
Center Partners, Inc. 2001 - 2002
Education
Colorado State University 2002 — 2006
Sierra Trading Post November 2011 - Present
Squarei Technologies October 2008 - November 2011
StarTek July 2007 - October 2008
Center Partners, Inc. 2001 - 2002
Education
Colorado State University 2002 — 2006
Bill Pringle's StarTek Experience 1994 - 2002
Job Distribution Director at Group Publishing
Industry Package/Freight Delivery
Experience
Group Publishing April 2006 - Present
Kodak 2002 - 2006
StarTek 1994 - 2002
Skills
Operations Management, Supply Chain Management, Shipping, Process Improvement, Team Building, Purchasing, Team Leadership, Project Management, CRM, Budgets, Logistics, Customer Service, Sales, Strategic Planning, New Business Development, Sales Management, Project Planning, Call Center, Direct Sales, Negotiation, Leadership, Account Management
Education
Colorado State University 1987 — 1990
Bachelor of Science (B.S.), Industrial Technology
Group Publishing April 2006 - Present
Kodak 2002 - 2006
StarTek 1994 - 2002
Skills
Operations Management, Supply Chain Management, Shipping, Process Improvement, Team Building, Purchasing, Team Leadership, Project Management, CRM, Budgets, Logistics, Customer Service, Sales, Strategic Planning, New Business Development, Sales Management, Project Planning, Call Center, Direct Sales, Negotiation, Leadership, Account Management
Education
Colorado State University 1987 — 1990
Bachelor of Science (B.S.), Industrial Technology
Lana Little's StarTek Experience October 2010 - June 2011
Job Resultsoriented Customer Care Executive with excellent leadership and interpersonal skills.
Industry Telecommunications
Experience
StarTek October 2010 - June 2011
StarTek April 2009 - March 2010
Teletech March 2007 - April 2008
TeleTech International December 2004 - March 2007
TeleTech March 2002 - November 2004
TeleTech April 2000 - March 2002
MCI April 1987 - April 2000
Skills
Workforce Management, CRM, Project Management, Strategic Planning, Organizational Learning, Process Improvement, Customer Satisfaction, Leadership, BPO, Contact Centers, Performance Management, Customer Experience, Call Center, Outsourcing, Management, Telecommunications, Salesforce.com, Operations Management, Program Management, Vendor Management, Call Centers, Integration, Cross-functional Team..., Strategy, Recruiting, Account Management, Business Strategy, Enterprise Software, Executive Management, SaaS, Sales, Customer Retention
Education
Delta College 1980 — 1981
StarTek October 2010 - June 2011
StarTek April 2009 - March 2010
Teletech March 2007 - April 2008
TeleTech International December 2004 - March 2007
TeleTech March 2002 - November 2004
TeleTech April 2000 - March 2002
MCI April 1987 - April 2000
Skills
Workforce Management, CRM, Project Management, Strategic Planning, Organizational Learning, Process Improvement, Customer Satisfaction, Leadership, BPO, Contact Centers, Performance Management, Customer Experience, Call Center, Outsourcing, Management, Telecommunications, Salesforce.com, Operations Management, Program Management, Vendor Management, Call Centers, Integration, Cross-functional Team..., Strategy, Recruiting, Account Management, Business Strategy, Enterprise Software, Executive Management, SaaS, Sales, Customer Retention
Education
Delta College 1980 — 1981
Jonathan Hays's StarTek Experience October 2014 - Present
Job IT Manager Global Enterprise Resource Planning at STARTEK
Industry Information Technology and Services
Experience
STARTEK October 2014 - Present
StarTek February 2012 - October 2014
Miami Children's Hospital August 2010 - February 2012
ASP and Associates March 2010 - December 2011
Catholic Health East February 2007 - February 2010
Mercy Hospital July 2002 - February 2007
Mercy Hospital February 1999 - July 2002
Skills
Kronos, Crystal Reports, HRIS, Benefits Administration, Data Analysis, System Administration, Troubleshooting, Technical Support, Microsoft Office, Leadership, Human Resources, Program Development, Video, Policy Analysis, Software Documentation, Payroll, Technical Training, Information Systems, Healthcare, Healthcare Information..., Functional Requirements, Process Improvement, Software Implementation, Access, Business Analysis, Business Intelligence, ERP, Project Management, Analysis, Consulting, Business Process, Team Building, Microsoft Excel, Recruiting, Movex, Employee Benefits, Training, Change Management, Databases, HIPAA, Personnel Management, Management, SDLC, Visio
Education
University of Phoenix 1995 — 2011
Florida International University 1995 — 1999
STARTEK October 2014 - Present
StarTek February 2012 - October 2014
Miami Children's Hospital August 2010 - February 2012
ASP and Associates March 2010 - December 2011
Catholic Health East February 2007 - February 2010
Mercy Hospital July 2002 - February 2007
Mercy Hospital February 1999 - July 2002
Skills
Kronos, Crystal Reports, HRIS, Benefits Administration, Data Analysis, System Administration, Troubleshooting, Technical Support, Microsoft Office, Leadership, Human Resources, Program Development, Video, Policy Analysis, Software Documentation, Payroll, Technical Training, Information Systems, Healthcare, Healthcare Information..., Functional Requirements, Process Improvement, Software Implementation, Access, Business Analysis, Business Intelligence, ERP, Project Management, Analysis, Consulting, Business Process, Team Building, Microsoft Excel, Recruiting, Movex, Employee Benefits, Training, Change Management, Databases, HIPAA, Personnel Management, Management, SDLC, Visio
Education
University of Phoenix 1995 — 2011
Florida International University 1995 — 1999
Meredith Wolf's StarTek Experience October 2009 - April 2011
Job Project Manager at Merebell,Inc.
Industry Information Services
Experience
Silver Salmon October 2011 - Present
Callen's Wolfpack, Inc. 2011 - Present
Merebell,Inc. June 2011 - Present
virtualwirks January 2012 - September 2014
StarTek October 2009 - April 2011
TeleTech April 2007 - August 2009
EchoStar 2002 - 2006
Fleet Credit Card Services June 1997 - June 2001
Skills
Service Delivery, Visio, Business Process, Team Management, Leadership, Business Intelligence, Project Planning, MS Project, Account Management, Process Management, Software Project..., Management, Project Management, Vendor Management, Business Process..., Data Quality, Credit Analysis, Credit Scoring, Shared Services, Financial Projects, Payroll Conversions, Program Launch, Call Center, Outsourcing, Workforce Management, Business Strategy, Process Improvement, Business Development, Professional Services, Integration, Project Portfolio..., Call Centers, Customer Service, Strategy
Education
Project Management Professional 2009 — 2009
PMP, Project Management
Regis University 2002 — 2004
MBA, Business
University at Buffalo 1998 — 2001
BS, Business
Erie Community College 1996 — 1998
Silver Salmon October 2011 - Present
Callen's Wolfpack, Inc. 2011 - Present
Merebell,Inc. June 2011 - Present
virtualwirks January 2012 - September 2014
StarTek October 2009 - April 2011
TeleTech April 2007 - August 2009
EchoStar 2002 - 2006
Fleet Credit Card Services June 1997 - June 2001
Skills
Service Delivery, Visio, Business Process, Team Management, Leadership, Business Intelligence, Project Planning, MS Project, Account Management, Process Management, Software Project..., Management, Project Management, Vendor Management, Business Process..., Data Quality, Credit Analysis, Credit Scoring, Shared Services, Financial Projects, Payroll Conversions, Program Launch, Call Center, Outsourcing, Workforce Management, Business Strategy, Process Improvement, Business Development, Professional Services, Integration, Project Portfolio..., Call Centers, Customer Service, Strategy
Education
Project Management Professional 2009 — 2009
PMP, Project Management
Regis University 2002 — 2004
MBA, Business
University at Buffalo 1998 — 2001
BS, Business
Erie Community College 1996 — 1998
Jacque Kasselman's StarTek Experience June 2013 - Present
Job Global Project Implementation Manager at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek June 2013 - Present
StarTek 2012 - June 2013
Sitel February 2009 - February 2012
Alpine Access July 2007 - February 2009
Sykes Enterprises Inc. May 2004 - June 2007
Sykes July 2001 - May 2004
Sykes February 2001 - July 2001
Sykes April 1998 - February 2001
Sykes November 1997 - April 1998
Sykes October 1996 - November 1997
Skills
Recruiting, Human Resources, Customer Retention, Performance Appraisal, Management, BPO, Workforce Management, Talent Acquisition, Workforce Planning, Onboarding, Applicant Tracking..., Call Center, Performance Management, Technical Recruiting, HRIS, Coaching, Call Centers, Hiring, Team Building, Training, Employee Engagement, Benefits Administration, Payroll, Temporary Placement, Leadership, Employee Training, Deferred Compensation, Operations Management, Employee Relations, Employee Benefits, Outsourcing
Education
Colorado Technical University 2012 — 2013
BS, Business Administration/Project Management
Position Related Education 1996 — 2007
Barton County Community College 1988 — 1990
A.A.S., Business/Marketing Management
StarTek June 2013 - Present
StarTek 2012 - June 2013
Sitel February 2009 - February 2012
Alpine Access July 2007 - February 2009
Sykes Enterprises Inc. May 2004 - June 2007
Sykes July 2001 - May 2004
Sykes February 2001 - July 2001
Sykes April 1998 - February 2001
Sykes November 1997 - April 1998
Sykes October 1996 - November 1997
Skills
Recruiting, Human Resources, Customer Retention, Performance Appraisal, Management, BPO, Workforce Management, Talent Acquisition, Workforce Planning, Onboarding, Applicant Tracking..., Call Center, Performance Management, Technical Recruiting, HRIS, Coaching, Call Centers, Hiring, Team Building, Training, Employee Engagement, Benefits Administration, Payroll, Temporary Placement, Leadership, Employee Training, Deferred Compensation, Operations Management, Employee Relations, Employee Benefits, Outsourcing
Education
Colorado Technical University 2012 — 2013
BS, Business Administration/Project Management
Position Related Education 1996 — 2007
Barton County Community College 1988 — 1990
A.A.S., Business/Marketing Management
Tamara Galeazzi's StarTek Experience May 2014 - June 2015
Job l
Industry Consumer Services
Experience
Mercer Marketplace July 2015 - Present
STARTEK May 2014 - June 2015
Political Connection December 2013 - April 2014
Intuit July 2000 - September 2013
Skills
Project Management, SDLC, Leadership, Enterprise Software, Vendor Management, CRM, Product Marketing, Strategic Partnerships, Salesforce.com, Analytics, Management, Customer Experience, Team Leadership, Lead Generation
Education
Fallbrook High School 1983 — 1987
Diploma, General
Des Moines Area Community College
Associate of Arts and Sciences (AAS)
Mercer Marketplace July 2015 - Present
STARTEK May 2014 - June 2015
Political Connection December 2013 - April 2014
Intuit July 2000 - September 2013
Skills
Project Management, SDLC, Leadership, Enterprise Software, Vendor Management, CRM, Product Marketing, Strategic Partnerships, Salesforce.com, Analytics, Management, Customer Experience, Team Leadership, Lead Generation
Education
Fallbrook High School 1983 — 1987
Diploma, General
Des Moines Area Community College
Associate of Arts and Sciences (AAS)
Jamie Minnix's StarTek Experience General ManagerFamous Anthony'sFebruary 2004 - September 2005
Job ASR at StarTek
Industry Telecommunications
Experience
StarTek General ManagerFamous Anthony'sFebruary 2004 - September 2005
Education
Ferrum College 1989 — 1990
StarTek General ManagerFamous Anthony'sFebruary 2004 - September 2005
Education
Ferrum College 1989 — 1990
Julie Weingardt's StarTek Experience June 2013 - Present
Job SVP Operations at STARTEK
Industry Consumer Services
Experience
STARTEK June 2013 - Present
StarTek October 2010 - June 2013
TMS Health, a Xerox Company October 2009 - October 2010
Sitel January 2004 - October 2009
Sykes January 1993 - January 2004
Skills
BPO, Call Center, Workforce Management, Contact Center..., Contact Centers, Contact Center..., Customer Experience, Outsourcing, Inbound Marketing, Customer Satisfaction, Operations Management, Call Center Development, Call Centers, Vendor Management, CRM, Leadership, Management, Telecommunications, Recruiting, Team Leadership, Performance Management, Avaya, Change Management, P&L Management, Analysis, Human Resources, Business Process..., Sales, Enterprise Software, Customer Retention, Process Improvement, Service Delivery, Mergers & Acquisitions, Team Management, Cross-functional Team..., Offshoring, Executive Management, Avaya Technologies
Education
Cornell University
Executive MBA, Business, Management, Marketing, and Related Support Services
University of Northern Colorado
STARTEK June 2013 - Present
StarTek October 2010 - June 2013
TMS Health, a Xerox Company October 2009 - October 2010
Sitel January 2004 - October 2009
Sykes January 1993 - January 2004
Skills
BPO, Call Center, Workforce Management, Contact Center..., Contact Centers, Contact Center..., Customer Experience, Outsourcing, Inbound Marketing, Customer Satisfaction, Operations Management, Call Center Development, Call Centers, Vendor Management, CRM, Leadership, Management, Telecommunications, Recruiting, Team Leadership, Performance Management, Avaya, Change Management, P&L Management, Analysis, Human Resources, Business Process..., Sales, Enterprise Software, Customer Retention, Process Improvement, Service Delivery, Mergers & Acquisitions, Team Management, Cross-functional Team..., Offshoring, Executive Management, Avaya Technologies
Education
Cornell University
Executive MBA, Business, Management, Marketing, and Related Support Services
University of Northern Colorado
Erin Jones's StarTek Experience 2004 - 2005
Job Online Reputation Management at Reputation Refinery
Industry Internet
Experience
Reputation Refinery January 2015 - Present
Trackur March 2011 - March 2015
Blizzard Internet Marketing October 2005 - March 2011
Blizzard Internet Marketing September 2005 - March 2011
Blizzard Internet Marketing 2005 - 2007
StarTek 2004 - 2005
Sykes Enterprises 1999 - 2001
Skills
Social Media, Social Media Marketing, SEM, SEO, Google Analytics, Online Advertising, Web Analytics, Online Marketing, Email Marketing, Google Adwords, Social Networking, Mobile Marketing, Online Reputation..., PPC, Web Marketing, Digital Marketing, E-commerce, Blogging, Marketing, Web Content, Web Content Creation, Copywriting, Reputation Management
Education
University of Northern Colorado 1998 — 2002
Bachelor's, Communication and Psychology
Colorado State University
Communication, Journalism, and Related Programs
Reputation Refinery January 2015 - Present
Trackur March 2011 - March 2015
Blizzard Internet Marketing October 2005 - March 2011
Blizzard Internet Marketing September 2005 - March 2011
Blizzard Internet Marketing 2005 - 2007
StarTek 2004 - 2005
Sykes Enterprises 1999 - 2001
Skills
Social Media, Social Media Marketing, SEM, SEO, Google Analytics, Online Advertising, Web Analytics, Online Marketing, Email Marketing, Google Adwords, Social Networking, Mobile Marketing, Online Reputation..., PPC, Web Marketing, Digital Marketing, E-commerce, Blogging, Marketing, Web Content, Web Content Creation, Copywriting, Reputation Management
Education
University of Northern Colorado 1998 — 2002
Bachelor's, Communication and Psychology
Colorado State University
Communication, Journalism, and Related Programs
Dan Vest's StarTek Experience October 2008 - March 2010
Job Database Administrator III at Reed Group
Industry Information Technology and Services
Experience
Reed Group October 2012 - Present
Sports Authority May 2012 - October 2012
Reed Group March 2010 - March 2012
StarTek October 2008 - March 2010
Microsoft January 2007 - October 2008
Simpson Housing 2004 - 2006
Skills
Microsoft SQL Server, SQL, SSIS, SSRS, Windows Server, Database Design, T-SQL, XML, Integration, Database Administration, Databases, ETL, SDLC, Agile Methodologies, SharePoint, Visio
Education
DeVry University 2000 — 2003
Bachelors, Computer Information Systems
Reed Group October 2012 - Present
Sports Authority May 2012 - October 2012
Reed Group March 2010 - March 2012
StarTek October 2008 - March 2010
Microsoft January 2007 - October 2008
Simpson Housing 2004 - 2006
Skills
Microsoft SQL Server, SQL, SSIS, SSRS, Windows Server, Database Design, T-SQL, XML, Integration, Database Administration, Databases, ETL, SDLC, Agile Methodologies, SharePoint, Visio
Education
DeVry University 2000 — 2003
Bachelors, Computer Information Systems
Barbara Harrison's StarTek Experience 2007 - 2008
Job AVP, Client Solutions at APAC Customer Services
Industry Telecommunications
Experience
APAC Customer Services January 2010 - July 2014
Eventus Sourcing Group March 2009 - October 2010
StarTek 2007 - 2008
StarTek 2005 - 2007
TeleTech 2000 - 2004
U S WEST 1996 - 2000
Skills
BPO, Direct Sales, Solution Selling, Leadership, Business Intelligence, Lead Generation, Sales, Strategy, Account Management, Call Center, Outsourcing, Contact Centers, Selling, Customer Experience, Business Development, Process Improvement, Sales Management, Customer Retention, Management, Telecommunications, Professional..., CRM, Strategic Planning, Sales Operations, Workforce Management, Professional Services, Sourcing, Vendor Management, Strategic Partnerships, Project Management, Customer Satisfaction
Education
Fort Hays State University 1970 — 1972
Business Administration
APAC Customer Services January 2010 - July 2014
Eventus Sourcing Group March 2009 - October 2010
StarTek 2007 - 2008
StarTek 2005 - 2007
TeleTech 2000 - 2004
U S WEST 1996 - 2000
Skills
BPO, Direct Sales, Solution Selling, Leadership, Business Intelligence, Lead Generation, Sales, Strategy, Account Management, Call Center, Outsourcing, Contact Centers, Selling, Customer Experience, Business Development, Process Improvement, Sales Management, Customer Retention, Management, Telecommunications, Professional..., CRM, Strategic Planning, Sales Operations, Workforce Management, Professional Services, Sourcing, Vendor Management, Strategic Partnerships, Project Management, Customer Satisfaction
Education
Fort Hays State University 1970 — 1972
Business Administration
Scott Dickson's StarTek Experience April 2011 - December 2012
Job Customer and Client Satisfaction Expert / Contact CenterBPO Professional / Continuous Improvement Leader
Industry Outsourcing/Offshoring
Experience
Teleperformance Nearshore March 2013 - May 2015
StarTek April 2011 - December 2012
Global Telesourcing October 2008 - November 2010
Teleperformance Nearshore February 2002 - October 2008
CitiStreet September 2002 - September 2003
Verizon Wireless September 2000 - February 2002
Skills
Call Center, Customer Experience, Customer Satisfaction, Operations Management, BPO, Outsourcing, Contact Centers, Customer Service, Process Improvement, Team Leadership, Call Center Development, Vendor Management, Call Centers, Management, Leadership, Training, Quality Assurance, Recruiting, Human Resources, Telecommunications, Customer Retention, Coaching, Workforce Management, Sales, Strategic Planning, Business Development, Performance Management, Team Management, Troubleshooting, Inbound Marketing, CRM, Negotiation, Telemarketing, Technical Support, Avaya, Service Delivery, Account Management, Contact Center...
Education
Dean College 1986 — 1988
Associate of Arts (AA), Communication Arts
Teleperformance Nearshore March 2013 - May 2015
StarTek April 2011 - December 2012
Global Telesourcing October 2008 - November 2010
Teleperformance Nearshore February 2002 - October 2008
CitiStreet September 2002 - September 2003
Verizon Wireless September 2000 - February 2002
Skills
Call Center, Customer Experience, Customer Satisfaction, Operations Management, BPO, Outsourcing, Contact Centers, Customer Service, Process Improvement, Team Leadership, Call Center Development, Vendor Management, Call Centers, Management, Leadership, Training, Quality Assurance, Recruiting, Human Resources, Telecommunications, Customer Retention, Coaching, Workforce Management, Sales, Strategic Planning, Business Development, Performance Management, Team Management, Troubleshooting, Inbound Marketing, CRM, Negotiation, Telemarketing, Technical Support, Avaya, Service Delivery, Account Management, Contact Center...
Education
Dean College 1986 — 1988
Associate of Arts (AA), Communication Arts
Rudy Law's StarTek Experience November 2004 - May 2008
Job Owner Auctioneer
Industry Retail
Experience
Scrubs-N-Stuff March 2009 - Present
TigerTek May 2008 - March 2009
Henry County School Board January 2005 - September 2008
Rudedog Auction Company June 1995 - September 2008
StarTek November 2004 - May 2008
StarTek 2004 - 2008
Perry Nuclear Power Plant June 1985 - June 1995
USS Nimitz CVN 68 June 1979 - May 1985
Education
Excelsior College 1986 — 1989
asla, business/engineering
Scrubs-N-Stuff March 2009 - Present
TigerTek May 2008 - March 2009
Henry County School Board January 2005 - September 2008
Rudedog Auction Company June 1995 - September 2008
StarTek November 2004 - May 2008
StarTek 2004 - 2008
Perry Nuclear Power Plant June 1985 - June 1995
USS Nimitz CVN 68 June 1979 - May 1985
Education
Excelsior College 1986 — 1989
asla, business/engineering
Brandy Deubler's StarTek Experience August 2009 - April 2011
Job Manager, Seller and Customer Experience at Amazon
Industry Program Development
Experience
Amazon July 2012 - Present
Intermec Technologies April 2011 - July 2012
StarTek August 2009 - April 2011
Intermec Technologies September 2004 - August 2009
Fluke Corporation 2001 - 2004
Skills
Change Management, Program Management, Performance Management, Data Analysis, Organizational..., Project Management, Continuous Improvement, Quality Management, System Deployment, Contract Negotiation, Master Data Management, Strategic Planning, Business Analysis, Lean Thinking, Process Improvement, Employee Management, Business Strategy, SAP, Analysis, Budgets, Business Process..., Business Intelligence, Cross-functional Team..., Team Management, Business Process, Management, Strategy, Operations Management, Call Centers, Customer Service, Software Documentation, Six Sigma, Vendor Management, CRM, Sales Operations, Leadership, Training, Team Leadership, Integration, Team Building, Product Management, Customer Experience, Forecasting, Quality Assurance, Customer Satisfaction
Education
Eastern Washington University 1998 — 2001
Bachelor's degree, Developmental and Child Psychology
Amazon July 2012 - Present
Intermec Technologies April 2011 - July 2012
StarTek August 2009 - April 2011
Intermec Technologies September 2004 - August 2009
Fluke Corporation 2001 - 2004
Skills
Change Management, Program Management, Performance Management, Data Analysis, Organizational..., Project Management, Continuous Improvement, Quality Management, System Deployment, Contract Negotiation, Master Data Management, Strategic Planning, Business Analysis, Lean Thinking, Process Improvement, Employee Management, Business Strategy, SAP, Analysis, Budgets, Business Process..., Business Intelligence, Cross-functional Team..., Team Management, Business Process, Management, Strategy, Operations Management, Call Centers, Customer Service, Software Documentation, Six Sigma, Vendor Management, CRM, Sales Operations, Leadership, Training, Team Leadership, Integration, Team Building, Product Management, Customer Experience, Forecasting, Quality Assurance, Customer Satisfaction
Education
Eastern Washington University 1998 — 2001
Bachelor's degree, Developmental and Child Psychology
Chris Melton's StarTek Experience 2003 - 2007
Job Site Director with Sykes Enterprises
Industry Outsourcing/Offshoring
Experience
Sykes January 2011 - Present
Startek 2003 - 2007
MCI Communications 2001 - 2003
MCI 1997 - 2001
MCI 1992 - 1996
Education
Drury University 1988 — 1993
Bachelor of Arts, Political Science, German, History
Central High School 1984 — 1988
Sykes January 2011 - Present
Startek 2003 - 2007
MCI Communications 2001 - 2003
MCI 1997 - 2001
MCI 1992 - 1996
Education
Drury University 1988 — 1993
Bachelor of Arts, Political Science, German, History
Central High School 1984 — 1988
Kristy John's StarTek Experience September 2002 - September 2007
Job Branch Office Administrator at Edward Jones
Industry Financial Services
Experience
Edward Jones September 2007 - Present
StarTek September 2002 - September 2007
Great-West Life and Annuity Insurance Company 1996 - 2000
Life Partners Group 1995 - 1996
Oppenheimer Capital 1987 - 1995
Skills
Client Services, Office Administration, Insurance, Long Term Care, Billing, Customer Service, Outlook, Compliance, Mutual Funds, Administration, Excel, PowerPoint, Customer Relations, Word, Time Management, Employee Relations, Microsoft Office, Scheduling, Call Center, Inventory Management, Supervisory Skills, Documentation, Customer Satisfaction, Problem Solving, Process Improvement, Account Management, Investments, Team Building, Event Planning, Coaching, Sales Support, Team Leadership, Life Insurance, Financial Services, Microsoft Excel, Process Scheduler, Workforce Management, Call Centers, Management, Analysis, Finance, Recruiting, Marketing, Office Management, Leadership, Training, Administrative..., Spreadsheets, Telecommunications, Data Entry
Education
Colorado State University-Global Campus 2010 — 2012
Business Management, Business Administration and Management, General, 3.78
University of Phoenix 2009 — 2010
Business, Business Administration
University of Northern Colorado 1979 — 1982
Business, Administration
Edward Jones September 2007 - Present
StarTek September 2002 - September 2007
Great-West Life and Annuity Insurance Company 1996 - 2000
Life Partners Group 1995 - 1996
Oppenheimer Capital 1987 - 1995
Skills
Client Services, Office Administration, Insurance, Long Term Care, Billing, Customer Service, Outlook, Compliance, Mutual Funds, Administration, Excel, PowerPoint, Customer Relations, Word, Time Management, Employee Relations, Microsoft Office, Scheduling, Call Center, Inventory Management, Supervisory Skills, Documentation, Customer Satisfaction, Problem Solving, Process Improvement, Account Management, Investments, Team Building, Event Planning, Coaching, Sales Support, Team Leadership, Life Insurance, Financial Services, Microsoft Excel, Process Scheduler, Workforce Management, Call Centers, Management, Analysis, Finance, Recruiting, Marketing, Office Management, Leadership, Training, Administrative..., Spreadsheets, Telecommunications, Data Entry
Education
Colorado State University-Global Campus 2010 — 2012
Business Management, Business Administration and Management, General, 3.78
University of Phoenix 2009 — 2010
Business, Business Administration
University of Northern Colorado 1979 — 1982
Business, Administration
Scott Swint's StarTek Experience December 2014 - Present
Job Training and Quality Manager at STARTEK
Industry Professional Training & Coaching
Experience
STARTEK December 2014 - Present
New England College of Business November 2014 - August 2015
Everest University Online March 2010 - May 2014
Hewlett-Packard October 2000 - November 2008
Tapscan Corporation August 1999 - October 2000
Comcast Cable November 1996 - August 1999
LRP Publications March 1995 - November 1996
Skills
Captivate, CampusVue, Siebel, Microsoft Office, Camtasia, Photoshop, Digital Photography, Travel Photography, Adobe Acrobat, Pagemaker, Adobe Connect, Skype, Twitter, Instructor-led Training, Photography, Instructional Design, Training, Management, Leadership, Customer Service, Salesforce.com, Public Speaking, Team Building, Organizational..., Leadership Development, Sales, Coaching, CRM, Team Leadership
Education
University of Colorado Colorado Springs 2009 — 2011
Master's Degree, Organizational Communication
Florida Atlantic University 1992 — 1994
Bachelor of Arts (B.A.), Communication
STARTEK December 2014 - Present
New England College of Business November 2014 - August 2015
Everest University Online March 2010 - May 2014
Hewlett-Packard October 2000 - November 2008
Tapscan Corporation August 1999 - October 2000
Comcast Cable November 1996 - August 1999
LRP Publications March 1995 - November 1996
Skills
Captivate, CampusVue, Siebel, Microsoft Office, Camtasia, Photoshop, Digital Photography, Travel Photography, Adobe Acrobat, Pagemaker, Adobe Connect, Skype, Twitter, Instructor-led Training, Photography, Instructional Design, Training, Management, Leadership, Customer Service, Salesforce.com, Public Speaking, Team Building, Organizational..., Leadership Development, Sales, Coaching, CRM, Team Leadership
Education
University of Colorado Colorado Springs 2009 — 2011
Master's Degree, Organizational Communication
Florida Atlantic University 1992 — 1994
Bachelor of Arts (B.A.), Communication
Rashaun Wilkinson's StarTek Experience October 2004 - May 2007
Job Manager Customer CareAnthem
Industry Insurance
Experience
Anthem September 2014 - Present
Time Warner Cable November 2011 - September 2014
Xerox May 2010 - October 2011
Sykes May 2007 - April 2010
STARTEK October 2004 - May 2007
Skills
Call Centers, Call center start-up, Leadership, BPO, Outsourcing, CRM, Customer Experience, Customer Experience..., Training, Performance Management, Telecommunications, Team Leadership, Cross-functional Team..., Quality Assurance, Employee Recognition, Communication, Strategic Planning, Training Facilitation, Job Coaching, Contact Centers, Call Center
Education
Fairmont State University 1997 — 2002
Business Administration and Management, General
Anthem September 2014 - Present
Time Warner Cable November 2011 - September 2014
Xerox May 2010 - October 2011
Sykes May 2007 - April 2010
STARTEK October 2004 - May 2007
Skills
Call Centers, Call center start-up, Leadership, BPO, Outsourcing, CRM, Customer Experience, Customer Experience..., Training, Performance Management, Telecommunications, Team Leadership, Cross-functional Team..., Quality Assurance, Employee Recognition, Communication, Strategic Planning, Training Facilitation, Job Coaching, Contact Centers, Call Center
Education
Fairmont State University 1997 — 2002
Business Administration and Management, General
Howard Hawkins's StarTek Experience March 2009 - June 2011
Job Customer Account Representative
Industry Internet
Experience
Convergys June 2012 - February 2013
SecureWatch, LLC June 2011 - September 2011
StarTek March 2009 - June 2011
Education
Kaplan University-Davenport Campus 2007 — 2009
None, Database Management, B
Dabney S Lancaster Community College 1975 — 1977
AAS Wildlife Management, Wildlife, Fish and Wildlands Science and Management, B
Convergys June 2012 - February 2013
SecureWatch, LLC June 2011 - September 2011
StarTek March 2009 - June 2011
Education
Kaplan University-Davenport Campus 2007 — 2009
None, Database Management, B
Dabney S Lancaster Community College 1975 — 1977
AAS Wildlife Management, Wildlife, Fish and Wildlands Science and Management, B
Peggy Witt James's StarTek Experience September 2008 - December 2010
Job Manager, Service Quality and Support at Blackboard
Industry Telecommunications
Experience
Blackboard March 2013 - Present
ICF International June 2011 - March 2013
StarTek September 2008 - December 2010
StarTek USA March 2006 - August 2008
Skills
Call Center, BPO, Customer Satisfaction, Operations Management, Customer Experience, Process Improvement, Vendor Management, Performance Management, Customer Service, Coaching, ACD, Contact Centers, Leadership, Strategic Planning, Business Development, Call Centers, Strategy, Customer Retention, CRM, Team Building, Start-ups, Management, Training, Employee Relations, Telecommunications, Call Center Development, Program Management, Team Leadership, Business Process...
Education
Hampton University 1976 — 1982
BA, Communications
Blackboard March 2013 - Present
ICF International June 2011 - March 2013
StarTek September 2008 - December 2010
StarTek USA March 2006 - August 2008
Skills
Call Center, BPO, Customer Satisfaction, Operations Management, Customer Experience, Process Improvement, Vendor Management, Performance Management, Customer Service, Coaching, ACD, Contact Centers, Leadership, Strategic Planning, Business Development, Call Centers, Strategy, Customer Retention, CRM, Team Building, Start-ups, Management, Training, Employee Relations, Telecommunications, Call Center Development, Program Management, Team Leadership, Business Process...
Education
Hampton University 1976 — 1982
BA, Communications
Marissa Kortus's StarTek Experience January 2006 - August 2006
Job Student at Front Range Community College
Industry Accounting
Experience
Housing Authority August 2010 - Present
McDonald's Corporation February 2009 - August 2009
Immanuel Lutheran School/ Daycare August 2008 - May 2009
McDonald's Corporation December 2007 - August 2008
RGIS May 2007 - June 2007
lockline September 2006 - November 2006
StarTek January 2006 - August 2006
Sears April 2005 - November 2005
Dillard's November 2004 - April 2005
Wal-Mart June 2004 - November 2004
Education
Front Range Community College 2009 — 2012
Business, Business/ Accounting
Housing Authority August 2010 - Present
McDonald's Corporation February 2009 - August 2009
Immanuel Lutheran School/ Daycare August 2008 - May 2009
McDonald's Corporation December 2007 - August 2008
RGIS May 2007 - June 2007
lockline September 2006 - November 2006
StarTek January 2006 - August 2006
Sears April 2005 - November 2005
Dillard's November 2004 - April 2005
Wal-Mart June 2004 - November 2004
Education
Front Range Community College 2009 — 2012
Business, Business/ Accounting
Erin Porter's StarTek Experience March 2004 - October 2007
Job Utility Billing Clerk at Town of Windsor, CO
Industry Utilities
Experience
Town of Windsor Colorado October 2014 - Present
Town of Windsor Colorado March 2014 - October 2014
Center Partners June 2008 - December 2013
StarTek March 2004 - October 2007
Skills
Data Analysis, Talent Assessment, Data Entry, PowerPoint, Adaptive, Insightful, Microsoft Word, Microsoft Excel, Talent Management, Employee Training, Interviews, Management, Customer Satisfaction, Leadership, Time Management, Team Management, Recruiting, Performance Management, HRIS, Employee Relations, Taleo, Training & Development, Process Development, Reporting & Analysis, Procedure Creation, Onboarding, Innovator, Organizing, Proofreading, Word, Data Manipulation, Pragmatic, Benefits Administration, Employee Engagement, Training, Employee Benefits, Talent Acquisition, Hiring, HR Policies, Personnel Management, Technical Recruiting, Leadership Development, BPO, Process Simulation
Education
University of Northern Colorado 1999 — 2002
BA, Political Science, German
Gonzaga University 1998 — 1999
Bachelor of Arts (B.A.), Political Science and German
Town of Windsor Colorado October 2014 - Present
Town of Windsor Colorado March 2014 - October 2014
Center Partners June 2008 - December 2013
StarTek March 2004 - October 2007
Skills
Data Analysis, Talent Assessment, Data Entry, PowerPoint, Adaptive, Insightful, Microsoft Word, Microsoft Excel, Talent Management, Employee Training, Interviews, Management, Customer Satisfaction, Leadership, Time Management, Team Management, Recruiting, Performance Management, HRIS, Employee Relations, Taleo, Training & Development, Process Development, Reporting & Analysis, Procedure Creation, Onboarding, Innovator, Organizing, Proofreading, Word, Data Manipulation, Pragmatic, Benefits Administration, Employee Engagement, Training, Employee Benefits, Talent Acquisition, Hiring, HR Policies, Personnel Management, Technical Recruiting, Leadership Development, BPO, Process Simulation
Education
University of Northern Colorado 1999 — 2002
BA, Political Science, German
Gonzaga University 1998 — 1999
Bachelor of Arts (B.A.), Political Science and German
Amy Goard's StarTek Experience Senior Strategic Account SpecialistNextel CommunicationAugust 1997 - January 2004
Job Contractsales at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek Senior Strategic Account SpecialistNextel CommunicationAugust 1997 - January 2004
Education
Colorado State University 1993 — 1997
BS, Human Development and Family Studies
StarTek Senior Strategic Account SpecialistNextel CommunicationAugust 1997 - January 2004
Education
Colorado State University 1993 — 1997
BS, Human Development and Family Studies
Shauna Wright's StarTek Experience January 2000 - March 2000
Job Release Engineering at Charles Schwab
Industry Financial Services
Experience
Charles Schwab September 2014 - Present
Randstad March 2014 - September 2014
Northrop Grumman January 2007 - March 2014
Northrop Grumman January 2003 - January 2007
StarTek January 2000 - March 2000
Community College January 1997 - January 2000
Harrogate Granby High School January 1991 - January 1995
Skills
Configuration Management, Testing, Scripting, Systems Engineering, Solaris, Unix, Shell Scripting, Agile Methodologies, Databases, Integration, Oracle, Perl, Software Documentation, SDLC, ClearCase, ClearQuest, System Administration, Linux, Security, Ant, Scrum, CMMI, Information Assurance, Software Configuration..., Computer Security, SQL, Java, C
Education
Metropolitan State College 2001 — 2007
Bachelor of Science, Mathematics
Community College of Aurora 1997 — 1999
Associate of Science
Charles Schwab September 2014 - Present
Randstad March 2014 - September 2014
Northrop Grumman January 2007 - March 2014
Northrop Grumman January 2003 - January 2007
StarTek January 2000 - March 2000
Community College January 1997 - January 2000
Harrogate Granby High School January 1991 - January 1995
Skills
Configuration Management, Testing, Scripting, Systems Engineering, Solaris, Unix, Shell Scripting, Agile Methodologies, Databases, Integration, Oracle, Perl, Software Documentation, SDLC, ClearCase, ClearQuest, System Administration, Linux, Security, Ant, Scrum, CMMI, Information Assurance, Software Configuration..., Computer Security, SQL, Java, C
Education
Metropolitan State College 2001 — 2007
Bachelor of Science, Mathematics
Community College of Aurora 1997 — 1999
Associate of Science
Keri Billick's StarTek Experience December 2008 - July 2013
Job Writer/Illustrator
Industry Fine Art
Experience
Sitel July 2013 - February 2014
StarTek December 2008 - July 2013
StarTek August 2007 - December 2008
StarTek October 2005 - August 2007
StarTek February 2005 - October 2005
Lee Enterprises - Decatur Herald & Review June 2003 - July 2004
Lee Enterprises - Decatur Herald & Review March 2003 - July 2004
Lee Enterprises - Decatur Herald & Review October 1997 - June 2003
Chain Store Graphics April 1995 - October 1997
Heoric Age Comics June 1994 - April 1995
Skills
Program Management, Account Management, Vendor Management, Customer Retention, Customer Service, Customer Satisfaction, Illustration, Digital Illustration, Vector Illustration, Creative Writing, Feature Writing, Adobe Creative Suite, Microsoft Office, QuarkXPress, Newspaper Design, Pre-press, Photography
Education
Eastern Illinois University 1988 — 1992
BA, Graphic Design/Marketing
Sitel July 2013 - February 2014
StarTek December 2008 - July 2013
StarTek August 2007 - December 2008
StarTek October 2005 - August 2007
StarTek February 2005 - October 2005
Lee Enterprises - Decatur Herald & Review June 2003 - July 2004
Lee Enterprises - Decatur Herald & Review March 2003 - July 2004
Lee Enterprises - Decatur Herald & Review October 1997 - June 2003
Chain Store Graphics April 1995 - October 1997
Heoric Age Comics June 1994 - April 1995
Skills
Program Management, Account Management, Vendor Management, Customer Retention, Customer Service, Customer Satisfaction, Illustration, Digital Illustration, Vector Illustration, Creative Writing, Feature Writing, Adobe Creative Suite, Microsoft Office, QuarkXPress, Newspaper Design, Pre-press, Photography
Education
Eastern Illinois University 1988 — 1992
BA, Graphic Design/Marketing
Kirk Vandenberg's StarTek Experience 2007 - June 2012
Job Regional Manager with Lightyearwireless
Industry Telecommunications
Experience
Liberty University, Lightyear Wireless March 2009 - Present
Lightyear Wireless 2009 - 2015
Startek 2007 - June 2012
Nortel October 2000 - December 2001
MCI Telecommunications 1987 - 1998
Education
DeVry University 1986 — 1989
Bachelor Of Science, Telecommunications
Liberty University, Lightyear Wireless March 2009 - Present
Lightyear Wireless 2009 - 2015
Startek 2007 - June 2012
Nortel October 2000 - December 2001
MCI Telecommunications 1987 - 1998
Education
DeVry University 1986 — 1989
Bachelor Of Science, Telecommunications
Shane Erickson's StarTek Experience February 2007 - May 2011
Job Voice NOC Tech at Intrado
Industry Telecommunications
Experience
Intrado November 2013 - Present
SunGard Availability Services January 2013 - November 2013
Front Range Community College May 2012 - January 2013
StarTek February 2007 - May 2011
Center Partners September 2002 - February 2007
Sykes Inc June 1998 - May 2002
Northeastern Junior College January 1999 - December 2000
Skills
Troubleshooting, Computer Hardware, XP, Networking, Cisco Technologies, Team Leadership, Customer Service, Windows, Virtualization, Customer Satisfaction, Linux, Technical Support
Education
Front Range Community College 2011 — 2012
Computer Information Systems, Cisco
Westwood College of Technology 2010 — 2011
Started Bachelors degree but persued other education, Computer Forensics
Northeastern Junior College 1998 — 2001
Associate of Science, Computer Science
Intrado November 2013 - Present
SunGard Availability Services January 2013 - November 2013
Front Range Community College May 2012 - January 2013
StarTek February 2007 - May 2011
Center Partners September 2002 - February 2007
Sykes Inc June 1998 - May 2002
Northeastern Junior College January 1999 - December 2000
Skills
Troubleshooting, Computer Hardware, XP, Networking, Cisco Technologies, Team Leadership, Customer Service, Windows, Virtualization, Customer Satisfaction, Linux, Technical Support
Education
Front Range Community College 2011 — 2012
Computer Information Systems, Cisco
Westwood College of Technology 2010 — 2011
Started Bachelors degree but persued other education, Computer Forensics
Northeastern Junior College 1998 — 2001
Associate of Science, Computer Science
David Dike's StarTek Experience July 1997 - October 1998
Job Data Analyst at OfficeTeam
Industry Telecommunications
Experience
OfficeTeam August 2012 - Present
Robert Half Technology December 2011 - January 2012
US Foodservice July 2003 - January 2011
Univance Telecommunications, Inc. January 1998 - January 2002
StarTek July 1997 - October 1998
United States Air Force January 1985 - January 1989
Skills
SharePoint, ETL Tools, Inventory Management, PeopleSoft, Data Analysis, Flat Files, OBIEE, SSIS, Microsoft Excel, CRM, SaaS, Relational Databases, Informatica PowerCenter, Technical Writing, Data Cleaning, Microsoft Office, UAT coordination, Toad Data Point, ERD, ITSMF, Oracle E-Business Suite, Ad Hoc Reporting, Pivot Tables, MS Project, Crystal Reports, Market Intelligence, Use Case Analysis, Translation, ERP Software, Vlookup, Adaptability, MS Office Suite, RDBMS, Analytical Writing, OPW Phoenix, DMSS, Wikis, UML Tools, Activity Diagrams, Infor ERP Visual..., Visio, Software Documentation
Education
DeVry University 2006 — 2011
Bachelors of Science Degree, Computer Information Systems; Database Management
OfficeTeam August 2012 - Present
Robert Half Technology December 2011 - January 2012
US Foodservice July 2003 - January 2011
Univance Telecommunications, Inc. January 1998 - January 2002
StarTek July 1997 - October 1998
United States Air Force January 1985 - January 1989
Skills
SharePoint, ETL Tools, Inventory Management, PeopleSoft, Data Analysis, Flat Files, OBIEE, SSIS, Microsoft Excel, CRM, SaaS, Relational Databases, Informatica PowerCenter, Technical Writing, Data Cleaning, Microsoft Office, UAT coordination, Toad Data Point, ERD, ITSMF, Oracle E-Business Suite, Ad Hoc Reporting, Pivot Tables, MS Project, Crystal Reports, Market Intelligence, Use Case Analysis, Translation, ERP Software, Vlookup, Adaptability, MS Office Suite, RDBMS, Analytical Writing, OPW Phoenix, DMSS, Wikis, UML Tools, Activity Diagrams, Infor ERP Visual..., Visio, Software Documentation
Education
DeVry University 2006 — 2011
Bachelors of Science Degree, Computer Information Systems; Database Management
Penny Norkett's StarTek Experience August 2002 - December 2002
Job Administrator
Industry Health, Wellness and Fitness
Experience
Options Therapy July 2012 - July 2015
Margo Conlon & Associated Ltd. April 2007 - June 2012
Aultsville Theatre March 2003 - July 2006
StarTek August 2002 - December 2002
Solutions/Academy of Learning March 1993 - October 1996
Skills
Insurance, Microsoft Excel, Microsoft Word, Outlook, Office Management, Accounts Receivable, Employee Benefits, Administrative..., Data Entry, Payroll, Accounting, Event Planning, Human Resources, Marketing, Benefits Administration, Accounts Payable, Interviews
Education
Cegep, Champlain Regional College
DEC, Commerce
Concordia University
B. Comm
Options Therapy July 2012 - July 2015
Margo Conlon & Associated Ltd. April 2007 - June 2012
Aultsville Theatre March 2003 - July 2006
StarTek August 2002 - December 2002
Solutions/Academy of Learning March 1993 - October 1996
Skills
Insurance, Microsoft Excel, Microsoft Word, Outlook, Office Management, Accounts Receivable, Employee Benefits, Administrative..., Data Entry, Payroll, Accounting, Event Planning, Human Resources, Marketing, Benefits Administration, Accounts Payable, Interviews
Education
Cegep, Champlain Regional College
DEC, Commerce
Concordia University
B. Comm
Karim Deane's StarTek Experience February 2010 - February 2012
Job Buisness Development Executive
Industry Computer & Network Security
Experience
iboss Cybersecurity 2014 - Present
{RA} Bistro 2013 - 2014
{RA} Bistro 2013 - 2014
StarTek February 2010 - February 2012
Cyberlink 2008 - 2009
Education
Duke University 1985 — 1990
Comparative Area Studies, Political Science
Virginia Episcopal School 1983 — 1985
High School Diploma, Advanced English, Advanced American & European History, 3.6
iboss Cybersecurity 2014 - Present
{RA} Bistro 2013 - 2014
{RA} Bistro 2013 - 2014
StarTek February 2010 - February 2012
Cyberlink 2008 - 2009
Education
Duke University 1985 — 1990
Comparative Area Studies, Political Science
Virginia Episcopal School 1983 — 1985
High School Diploma, Advanced English, Advanced American & European History, 3.6
Mandy Thomason's StarTek Experience April 2014 - Present
Job Quality Assurance Specialist II at Startek
Industry Marketing and Advertising
Experience
STARTEK April 2014 - Present
Harland Clarke October 2003 - November 2013
Future Call 2000 - 2003
Dusty Rose Reservation Center 1995 - 2000
Skills
Process Improvement, Quality Center, Quality Assurance, Requirements Analysis, Business Analysis, Call Centers, Motivating, Reporting, Reporting & Analysis, Performance Reporting, Team Building, Team Leadership, Customer Service, Strategic Planning, Supervisory Skills, Management, Leadership, Training, Employee Training, Sales, Coaching, Telecommunications, Microsoft Excel, Vendor Management, Outlook, B2B, Teamwork, Microsoft Word, Customer Satisfaction, Business Process..., Customer Experience, Cold Calling, Program Management, Human Resources
Education
Del Mar College 1994 — 1995
Music
STARTEK April 2014 - Present
Harland Clarke October 2003 - November 2013
Future Call 2000 - 2003
Dusty Rose Reservation Center 1995 - 2000
Skills
Process Improvement, Quality Center, Quality Assurance, Requirements Analysis, Business Analysis, Call Centers, Motivating, Reporting, Reporting & Analysis, Performance Reporting, Team Building, Team Leadership, Customer Service, Strategic Planning, Supervisory Skills, Management, Leadership, Training, Employee Training, Sales, Coaching, Telecommunications, Microsoft Excel, Vendor Management, Outlook, B2B, Teamwork, Microsoft Word, Customer Satisfaction, Business Process..., Customer Experience, Cold Calling, Program Management, Human Resources
Education
Del Mar College 1994 — 1995
Music
T. Eberhart's StarTek Experience February 2007 - December 2008
Job Chief Operating Officer
Industry Management Consulting
Experience
Trinity Social Services,LLC January 2011 - Present
ProCore Solutions January 2009 - February 2011
STARTEK February 2007 - December 2008
Allconnect 2000 - 2007
Skills
Operations Management, Call Centers, Team Building, New Business Development, Telecommunications, Outsourcing, Workforce Management, Change Management, Process Improvement, Cross-functional Team..., Management, Vendor Management, Start-ups, Strategic Planning, Sales Management
Education
Georgia State University
Bachelor of Business Administration (BBA)
Trinity Social Services,LLC January 2011 - Present
ProCore Solutions January 2009 - February 2011
STARTEK February 2007 - December 2008
Allconnect 2000 - 2007
Skills
Operations Management, Call Centers, Team Building, New Business Development, Telecommunications, Outsourcing, Workforce Management, Change Management, Process Improvement, Cross-functional Team..., Management, Vendor Management, Start-ups, Strategic Planning, Sales Management
Education
Georgia State University
Bachelor of Business Administration (BBA)
Tyler Baecker's StarTek Experience January 2013 - Present
Job Honorably Discharged Marine Corps Infantry Sergeant and aspiring teacher
Industry Information Services
Experience
StarTek January 2013 - Present
U.S. Marines January 2004 - August 2011
United State Marine Corps February 2004 - August 2010
United States Marine Corps February 2004 - October 2006
Skills
Management, Cross-functional Team..., Organizational..., Computers, Organization, Hardwork, Flexibility, Infantry Tactics, Weapons & Tactics..., Weapons Handling, Weapon Systems, Weapons, Public Speaking, Work Well Independently, Independent Thinking, Unsupervised Learning, Lesson Planning, Strategic Planning, Patience, Oral & Written..., Written & Oral...
Education
Colorado Technical University-Online
Associate's degree, General Studies, 13
Staff Non-Commissioned Officer's Academy, Marine Corps Base 2008 — 2008
Police Pre
Montrose High School 2000 — 2003
Diploma, General Studies
StarTek January 2013 - Present
U.S. Marines January 2004 - August 2011
United State Marine Corps February 2004 - August 2010
United States Marine Corps February 2004 - October 2006
Skills
Management, Cross-functional Team..., Organizational..., Computers, Organization, Hardwork, Flexibility, Infantry Tactics, Weapons & Tactics..., Weapons Handling, Weapon Systems, Weapons, Public Speaking, Work Well Independently, Independent Thinking, Unsupervised Learning, Lesson Planning, Strategic Planning, Patience, Oral & Written..., Written & Oral...
Education
Colorado Technical University-Online
Associate's degree, General Studies, 13
Staff Non-Commissioned Officer's Academy, Marine Corps Base 2008 — 2008
Police Pre
Montrose High School 2000 — 2003
Diploma, General Studies
Elaine Kithcart's StarTek Experience February 2008 - February 2010
Job Home Health Care Manager
Industry Health, Wellness and Fitness
Experience
Business Owner Customer Service Professional August 2012 - Present
Self Employeed August 2010 - Present
StarTek February 2008 - February 2010
WIL Research Company, Inc. March 2006 - January 2008
MetroMedia Technologies September 2003 - February 2006
Sprint Nextel December 1996 - January 2003
Skills
Customer Service, Troubleshooting, Documentation, Microsoft Office, Process Improvement, Word, Excel, Problem Solving, Customer Relations, Research, Access, Inventory Management, Operations Management, PowerPoint, Supply Chain Management, Windows, Outlook, Logistics, Visio, Team Leadership, ERP, Purchasing, Administration, Customer Satisfaction, Supply Chain, Forecasting, Negotiation
Education
Walden University 2010 — 2012
MBA, Business specialization in Finance, 3.78
Walden University 2010 — 2012
MBA, Business finance specialization finance
Grand Canyon University 2005 — 2007
ME 18 credit hours, Special Education
Univeristy of Phoenix 2000 — 2004
Bachlors, E-business Management and information technology
University of Phoenix 2000 — 2004
E-Business, Management and Information Technology
University of Phoenix 2000 — 2004
E-Business, Business Management and Information Technology
University of Phoenix 2000 — 2004
Bachlors of Science, E-Business
North Central State College 1995 — 1999
Microcomputer Communications, Computer systems, programing and communication
North Central State College 1995 — 1998
Course Work, Microcomputer Communications
Business Owner Customer Service Professional August 2012 - Present
Self Employeed August 2010 - Present
StarTek February 2008 - February 2010
WIL Research Company, Inc. March 2006 - January 2008
MetroMedia Technologies September 2003 - February 2006
Sprint Nextel December 1996 - January 2003
Skills
Customer Service, Troubleshooting, Documentation, Microsoft Office, Process Improvement, Word, Excel, Problem Solving, Customer Relations, Research, Access, Inventory Management, Operations Management, PowerPoint, Supply Chain Management, Windows, Outlook, Logistics, Visio, Team Leadership, ERP, Purchasing, Administration, Customer Satisfaction, Supply Chain, Forecasting, Negotiation
Education
Walden University 2010 — 2012
MBA, Business specialization in Finance, 3.78
Walden University 2010 — 2012
MBA, Business finance specialization finance
Grand Canyon University 2005 — 2007
ME 18 credit hours, Special Education
Univeristy of Phoenix 2000 — 2004
Bachlors, E-business Management and information technology
University of Phoenix 2000 — 2004
E-Business, Management and Information Technology
University of Phoenix 2000 — 2004
E-Business, Business Management and Information Technology
University of Phoenix 2000 — 2004
Bachlors of Science, E-Business
North Central State College 1995 — 1999
Microcomputer Communications, Computer systems, programing and communication
North Central State College 1995 — 1998
Course Work, Microcomputer Communications
Deanna Carver's StarTek Experience May 2010 - June 2011
Job BUILDER at PT Coupling Company
Industry Machinery
Experience
PT Coupling Company November 2010 - Present
StarTek May 2010 - June 2011
Fisher and Lautz Law Firm 2009 - 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, English, Outlook, Windows, HTML
Education
Everest University-North Orlando 2007 — 2009
Associate's degree, paralegal
PT Coupling Company November 2010 - Present
StarTek May 2010 - June 2011
Fisher and Lautz Law Firm 2009 - 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, English, Outlook, Windows, HTML
Education
Everest University-North Orlando 2007 — 2009
Associate's degree, paralegal
Jessica Zanotti's StarTek Experience February 2007 - September 2011
Job Electrical Associate at Home Depot
Industry Retail
Experience
Intellitec College May 2012 - August 2013
StarTek February 2007 - September 2011
High Mesa Communications September 2002 - September 2006
Skills
Call Center, Customer Service, Customer Satisfaction, Workforce Management, Outlook, BPO, Customer Experience, Microsoft Office, Microsoft Excel, Microsoft Word, Windows, PowerPoint, Telecommunications, Avaya, Customer Retention, Telephone Skills, Leadership, Training, Call Centers
Education
Intellitec College 2012 — 2013
Health Information Technology
Fullerton College 1990 — 1991
Olathe High School 1985 — 1990
High School Diploma, General Education
Intellitec College May 2012 - August 2013
StarTek February 2007 - September 2011
High Mesa Communications September 2002 - September 2006
Skills
Call Center, Customer Service, Customer Satisfaction, Workforce Management, Outlook, BPO, Customer Experience, Microsoft Office, Microsoft Excel, Microsoft Word, Windows, PowerPoint, Telecommunications, Avaya, Customer Retention, Telephone Skills, Leadership, Training, Call Centers
Education
Intellitec College 2012 — 2013
Health Information Technology
Fullerton College 1990 — 1991
Olathe High School 1985 — 1990
High School Diploma, General Education
Courtney Linville's StarTek Experience September 2013 - October 2014
Job Customer Service Representative at OtterBox
Industry Retail
Experience
OtterBox October 2014 - Present
STARTEK September 2013 - October 2014
Walgreens June 2012 - September 2013
Lane Bryant November 2011 - December 2011
Skills
Photography, Photo Editing, Customer Service, Leadership, Customer Satisfaction, Time Management, Customer Experience, Team Leadership, Microsoft Excel, Microsoft Office, Outlook, Photoshop
Education
Mountain Views High School 2008 — 2012
Front Range Community College 2010 — 2011
OtterBox October 2014 - Present
STARTEK September 2013 - October 2014
Walgreens June 2012 - September 2013
Lane Bryant November 2011 - December 2011
Skills
Photography, Photo Editing, Customer Service, Leadership, Customer Satisfaction, Time Management, Customer Experience, Team Leadership, Microsoft Excel, Microsoft Office, Outlook, Photoshop
Education
Mountain Views High School 2008 — 2012
Front Range Community College 2010 — 2011
Dale Karrick's StarTek Experience October 2011 - March 2012
Job Retail Consultant at Sprint
Industry Consumer Services
Experience
Sprint April 2012 - Present
Startek October 2011 - March 2012
StarTek June 2009 - October 2011
Amtrak September 2008 - January 2009
Illinois State University July 2006 - September 2008
Skills
Supervisory Skills, Customer Service, Lawson, MS Office Suite, ADI, LEADS/NCIC, Microsoft Office, Movex, Call Centers, Customer Satisfaction, Police, NIMS, Telephone Skills, Customer Retention
Education
Heartland Community College 2001 — 2004
Computer Aided Design
Sprint April 2012 - Present
Startek October 2011 - March 2012
StarTek June 2009 - October 2011
Amtrak September 2008 - January 2009
Illinois State University July 2006 - September 2008
Skills
Supervisory Skills, Customer Service, Lawson, MS Office Suite, ADI, LEADS/NCIC, Microsoft Office, Movex, Call Centers, Customer Satisfaction, Police, NIMS, Telephone Skills, Customer Retention
Education
Heartland Community College 2001 — 2004
Computer Aided Design
Edwin Duermyer's StarTek Experience March 2013 - Present
Job IT Manager at STARTEK
Industry Outsourcing/Offshoring
Experience
StarTek March 2013 - Present
Sitel August 2006 - March 2013
Sitel May 2004 - August 2006
Newspaper Voice Services July 2000 - January 2004
Roswell Park Cancer Institute September 1999 - December 1999
Skills
Microsoft SQL Server, Data Warehousing, Vendor Management, Call Centers, Visual Basic, Business Objects, SQL, Unix, Kronos, Windows, Software Installation, BPO, Business Intelligence, Troubleshooting, .NET, Outsourcing, Oracle, Databases, Solaris, PL/SQL, Software Development, Service Delivery, Management, Java, Visual Basic 5.0/6.0, Oracle SQL, JSP, Microsoft Office, C++, HTML, Informix, Telephony
Education
University at Buffalo 2000 — 2004
Bachelor of Science (BS), Computer Science
Erie Community College 1998 — 2000
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences, General
Iroquois
StarTek March 2013 - Present
Sitel August 2006 - March 2013
Sitel May 2004 - August 2006
Newspaper Voice Services July 2000 - January 2004
Roswell Park Cancer Institute September 1999 - December 1999
Skills
Microsoft SQL Server, Data Warehousing, Vendor Management, Call Centers, Visual Basic, Business Objects, SQL, Unix, Kronos, Windows, Software Installation, BPO, Business Intelligence, Troubleshooting, .NET, Outsourcing, Oracle, Databases, Solaris, PL/SQL, Software Development, Service Delivery, Management, Java, Visual Basic 5.0/6.0, Oracle SQL, JSP, Microsoft Office, C++, HTML, Informix, Telephony
Education
University at Buffalo 2000 — 2004
Bachelor of Science (BS), Computer Science
Erie Community College 1998 — 2000
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences, General
Iroquois
Anthony Zielinski's StarTek Experience May 2009 - May 2010
Job Technical Support Specialist at Alaska Communications
Industry Telecommunications
Experience
Alaska Communications September 2010 - October 2012
Alaska Communications June 2010 - September 2010
StarTek May 2009 - May 2010
Skills
Customer Service, Technical Documentation, Writing, Microsoft Office, Communication, Computer Hardware, Teamwork, Work Well Independently, Analysis
Education
Colorado State University 2004 — 2008
Bachelor of Arts (B.A.), English Language and Literature, General
Alaska Communications September 2010 - October 2012
Alaska Communications June 2010 - September 2010
StarTek May 2009 - May 2010
Skills
Customer Service, Technical Documentation, Writing, Microsoft Office, Communication, Computer Hardware, Teamwork, Work Well Independently, Analysis
Education
Colorado State University 2004 — 2008
Bachelor of Arts (B.A.), English Language and Literature, General
Derek Vella's StarTek Experience June 2004 - March 2009
Job Sales Manager at Staples
Industry Business Supplies and Equipment
Experience
Staples June 2010 - April 2013
StarTek June 2004 - March 2009
Skills
Adult Learning..., Client Relations Skills, Call center start-up, Call Center Development, Leadership Development, Sales Management, Operations Management
Education
Front Range Community College 2011 — 2014
Associate's degree, Human Resources Development
Staples June 2010 - April 2013
StarTek June 2004 - March 2009
Skills
Adult Learning..., Client Relations Skills, Call center start-up, Call Center Development, Leadership Development, Sales Management, Operations Management
Education
Front Range Community College 2011 — 2014
Associate's degree, Human Resources Development
JaLisa Harris-Rakes's StarTek Experience February 2011 - Present
Job customer service representative at STARTEK
Industry Health, Wellness and Fitness
Experience
STARTEK February 2011 - Present
Center for Black Womens Wellness January 2010 - February 2011
Skills
Customer Service, Typing, Phone Etiquette, Close Attention to...
Education
Georgia Perimeter College 2013 — 2016
Associate's degree, Registered Nursing/Registered Nurse
STARTEK February 2011 - Present
Center for Black Womens Wellness January 2010 - February 2011
Skills
Customer Service, Typing, Phone Etiquette, Close Attention to...
Education
Georgia Perimeter College 2013 — 2016
Associate's degree, Registered Nursing/Registered Nurse
Williams Lea
StarTek Inc
hiSoft Technology International Limited
Star Tek
Aon Hewitt Consulting
AON Hewitt Associates
Hewitt Associates, INC
Aon Hewitt