StarTek Company
Industry: Outsourcing company
DescriptionHeadquarters: Greenwood Village, Colorado, United States Founded: 1987, Greeley, Colorado, United States Subsidiaries: Accent Marketing Services LLC,
StarTek List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at StarTek. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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StarTek Employees
Employee
Years
Job
Industry
Mindy Cubrich Mindy Cubrich's StarTek Experience April 2015 - Present
Job Director Operations at STARTEK
Industry Outsourcing/Offshoring
Experience
STARTEK April 2015 - Present
Advanced Call Center Technologies June 2013 - April 2015
AAA Life 2011 - 2012
PCCW Teleservices March 2007 - November 2011
Sitel November 1991 - April 2007
Skills
Customer Experience, Operations Management, Staff Development, Outsourcing, Workforce Management, CRM, Call Center, Call Center Development, Project Management, Performance Management, Forecasting, P&L Responsibility, BPO, Income Statement, Inbound Marketing, Call Centers, Training, Account Management, Process Improvement, Coaching, Leadership, Management, Team Building, Customer Satisfaction, Contact Centers, P&L Management, Analytics, Sales, Quality Assurance, Customer Retention, P&L
Education
University of Nebraska at Omaha
Business Administration/Marketing
STARTEK April 2015 - Present
Advanced Call Center Technologies June 2013 - April 2015
AAA Life 2011 - 2012
PCCW Teleservices March 2007 - November 2011
Sitel November 1991 - April 2007
Skills
Customer Experience, Operations Management, Staff Development, Outsourcing, Workforce Management, CRM, Call Center, Call Center Development, Project Management, Performance Management, Forecasting, P&L Responsibility, BPO, Income Statement, Inbound Marketing, Call Centers, Training, Account Management, Process Improvement, Coaching, Leadership, Management, Team Building, Customer Satisfaction, Contact Centers, P&L Management, Analytics, Sales, Quality Assurance, Customer Retention, P&L
Education
University of Nebraska at Omaha
Business Administration/Marketing
Glenn Garland Glenn Garland's StarTek Experience April 2008 - July 2010
Job Customer Care Support Manager
Industry Telecommunications
Experience
Comcast July 2010 - Present
StarTek April 2008 - July 2010
StarTek October 2005 - April 2008
StarTek August 1999 - October 2005
Skills
BPO, Call Center, Workforce Management, Customer Satisfaction, Performance Management, Process Improvement, Outsourcing, Operations Management, Business Process..., Management, Call Centers, Team Leadership, Training, Process Management, Vendor Management, Employee Relations, Cross-functional Team..., Telecommunications, Leadership Development, Employee Training, Leadership, Recruiting, Customer Service, Project Management, Customer Experience, Account Management, Start-ups, Budgets, Six Sigma, Program Management, Sales, Customer Retention, Team Building, Coaching, Team Management, CRM, Contact Centers, Operational Excellence, Change Management, Strategy, Employee Engagement, Call Center Development, ERP, Service Delivery, Human Resources, Forecasting, Employee Benefits, Quality Assurance, P&L Management, Talent Acquisition
Education
University of Northern Colorado 1997 — 1999
BA, Social Sciences
Comcast July 2010 - Present
StarTek April 2008 - July 2010
StarTek October 2005 - April 2008
StarTek August 1999 - October 2005
Skills
BPO, Call Center, Workforce Management, Customer Satisfaction, Performance Management, Process Improvement, Outsourcing, Operations Management, Business Process..., Management, Call Centers, Team Leadership, Training, Process Management, Vendor Management, Employee Relations, Cross-functional Team..., Telecommunications, Leadership Development, Employee Training, Leadership, Recruiting, Customer Service, Project Management, Customer Experience, Account Management, Start-ups, Budgets, Six Sigma, Program Management, Sales, Customer Retention, Team Building, Coaching, Team Management, CRM, Contact Centers, Operational Excellence, Change Management, Strategy, Employee Engagement, Call Center Development, ERP, Service Delivery, Human Resources, Forecasting, Employee Benefits, Quality Assurance, P&L Management, Talent Acquisition
Education
University of Northern Colorado 1997 — 1999
BA, Social Sciences
John Wallach John Wallach's StarTek Experience December 2010 - June 2011
Job Corporate Recruiter at Topgolf
Industry Human Resources
Experience
Topgolf September 2015 - Present
RealPage, Inc. April 2013 - September 2015
DaVita June 2011 - April 2013
StarTek December 2010 - June 2011
Student Lifecycle Solutions September 2009 - November 2010
Skills
Talent Acquisition, Taleo, Recruiting, Onboarding, Human Resources, Sourcing, Interviews, Screening, Workforce Planning, Training, Cold Calling, Management, Building Relationships, Background Checks, Internet Recruiting, Temporary Placement, Applicant Tracking..., College Recruiting
Education
University of Missouri-Columbia
Bachelor of Arts, Theatre
Topgolf September 2015 - Present
RealPage, Inc. April 2013 - September 2015
DaVita June 2011 - April 2013
StarTek December 2010 - June 2011
Student Lifecycle Solutions September 2009 - November 2010
Skills
Talent Acquisition, Taleo, Recruiting, Onboarding, Human Resources, Sourcing, Interviews, Screening, Workforce Planning, Training, Cold Calling, Management, Building Relationships, Background Checks, Internet Recruiting, Temporary Placement, Applicant Tracking..., College Recruiting
Education
University of Missouri-Columbia
Bachelor of Arts, Theatre
Alan Koenig Alan Koenig's StarTek Experience May 2005 - December 2010
Job Recruiting/Human Resources Professional
Industry Restaurants
Experience
HCA December 2014 - Present
Chipotle Mexican Grill May 2014 - July 2014
Connextions April 2013 - May 2014
Connextions August 2012 - April 2013
Autocon, Inc. February 2011 - June 2012
STARTEK May 2005 - December 2010
STARTEK October 2003 - May 2006
Skills
Recruiting, High Volume Staffing, Human Resources, Payroll, Benefits Administration, Customer Service, Employee Relations, I-9 Compliance, Accounts Payable, Accounts Receivable, Bookkeeping
Education
University of Northern Colorado 1997 — 2002
Bachelor of Arts (B.A.), Journalism
HCA December 2014 - Present
Chipotle Mexican Grill May 2014 - July 2014
Connextions April 2013 - May 2014
Connextions August 2012 - April 2013
Autocon, Inc. February 2011 - June 2012
STARTEK May 2005 - December 2010
STARTEK October 2003 - May 2006
Skills
Recruiting, High Volume Staffing, Human Resources, Payroll, Benefits Administration, Customer Service, Employee Relations, I-9 Compliance, Accounts Payable, Accounts Receivable, Bookkeeping
Education
University of Northern Colorado 1997 — 2002
Bachelor of Arts (B.A.), Journalism
Ewa Lichorowicz Ewa Lichorowicz's StarTek Experience December 2014 - Present
Job Customer Service Representative at STARTEK
Industry Leisure, Travel & Tourism
Experience
STARTEK December 2014 - Present
Sears, Roebuck and Co. September 2014 - December 2014
self-employed January 2013 - August 2014
Choice Hotels International September 2007 - December 2012
Skills
Customer Service, Front Office, Guest Service, Call Center, Hospitality, Customer Satisfaction, Sales, Healthcare, Healthcare Information..., Health, Customer Focus, Problem..., Highly resourceful, positive and energetic..., Self-motivated..., strong initiative, Call Centers, Hotel Booking, Event Planning, Team Building, Training
Education
University of Phoenix 2010 — 2012
Associate of Arts (A.A.), Health/Health Care Administration/Management
Junior Business College 1992 — 1993
Marketing
Szkola Wyzsza Psychologii Spolecznej
Cross-Cultural Psychology
STARTEK December 2014 - Present
Sears, Roebuck and Co. September 2014 - December 2014
self-employed January 2013 - August 2014
Choice Hotels International September 2007 - December 2012
Skills
Customer Service, Front Office, Guest Service, Call Center, Hospitality, Customer Satisfaction, Sales, Healthcare, Healthcare Information..., Health, Customer Focus, Problem..., Highly resourceful, positive and energetic..., Self-motivated..., strong initiative, Call Centers, Hotel Booking, Event Planning, Team Building, Training
Education
University of Phoenix 2010 — 2012
Associate of Arts (A.A.), Health/Health Care Administration/Management
Junior Business College 1992 — 1993
Marketing
Szkola Wyzsza Psychologii Spolecznej
Cross-Cultural Psychology
Chad DuBois, PHR's StarTek Experience August 2012 - July 2014
Job Recruiting Specialist at Moffitt Cancer Center
Industry Human Resources
Experience
Moffitt Cancer Center October 2014 - Present
Greenway Health July 2014 - October 2014
STARTEK August 2012 - July 2014
Delta Education - Miller Motte September 2011 - June 2012
Nationwide Insurance October 2008 - September 2011
Belcan TechServices January 2007 - October 2008
STARTEK June 2004 - December 2007
Skills
Human Resources, Personnel Management, Employee Benefits, Workers Compensation, Insurance, Recruiting, Onboarding, Performance Management, Benefits Administration, Employee Relations, Training, Health Insurance, New Hire Orientations, Talent Acquisition, Applicant Tracking..., Claim, Talent Management, HRIS
Education
University of Louisiana at Lafayette 1990 — 1995
Bachelor of Arts (B.A.)
Abbeville High
Abbeville High
Moffitt Cancer Center October 2014 - Present
Greenway Health July 2014 - October 2014
STARTEK August 2012 - July 2014
Delta Education - Miller Motte September 2011 - June 2012
Nationwide Insurance October 2008 - September 2011
Belcan TechServices January 2007 - October 2008
STARTEK June 2004 - December 2007
Skills
Human Resources, Personnel Management, Employee Benefits, Workers Compensation, Insurance, Recruiting, Onboarding, Performance Management, Benefits Administration, Employee Relations, Training, Health Insurance, New Hire Orientations, Talent Acquisition, Applicant Tracking..., Claim, Talent Management, HRIS
Education
University of Louisiana at Lafayette 1990 — 1995
Bachelor of Arts (B.A.)
Abbeville High
Abbeville High
Brenda Esh's StarTek Experience January 1997 - November 1999
Job Marketing Director & Event Planner at A REALLY COOL COMPANY
Industry Marketing and Advertising
Experience
A REALLY COOL COMPANY November 2007 - Present
Grease Monkey International, Inc. 1999 - 2007
StarTek January 1997 - November 1999
Skills
Marketing, Event Planning, Marketing Strategy, Marketing Communications, Social Media Marketing, Event Management, Corporate Events
Education
University of Northern Colorado 1994 — 1997
Montezuma Cortez High School 1990 — 1994
A REALLY COOL COMPANY November 2007 - Present
Grease Monkey International, Inc. 1999 - 2007
StarTek January 1997 - November 1999
Skills
Marketing, Event Planning, Marketing Strategy, Marketing Communications, Social Media Marketing, Event Management, Corporate Events
Education
University of Northern Colorado 1994 — 1997
Montezuma Cortez High School 1990 — 1994
Kurt Zweck Kurt Zweck's StarTek Experience August 2004 - September 2004
Job IT Field Technician, Desktop Support, Manager
Industry Information Technology and Services
Experience
Spin City: Family Entertainment Group, LLC. November 2014 - Present
Kurt Zweck January 2014 - Present
CompuCom May 2014 - November 2014
Bob and Rita Zweck May 2006 - May 2014
Go2IT Group February 2014 - February 2014
StarTek August 2004 - September 2004
StarTek July 2002 - February 2003
Skills
Lexmark Certified, Lexmark Printers, Dell Certified, Dell Computers, Dell Workstations, Dell PowerEdge Servers, Laptops, Tablet PC, Computer Hardware..., Software Troubleshooting, Network Troubleshooting, Successful Leader, Effective Team Member, Highly Organized, Multi Tasking, Professional Demeanor, Close Attention to..., PC Servers, PC Workstations, PC Applications, Bussiness Platforms, Productivity Software, Microsoft Office, Website Development, Macromedia, Microsoft, Adobe Design Programs, Internet Explorer, Internet Usage, Internet Research, CSS, Photoshop, Internet Troubleshooting, Digital Media, Cash Handling Equipment, Large/ Small Coin..., Point of Sale software/..., CenterEdge Point of..., Computer Hardware, Hardware, IT Service Management, Information Technology, Networking, Printers, Servers, Software Installation, Technical Support, LAN-WAN, Windows 7
Education
University of Phoenix 2010 — 2012
Master of Business Administration (M.B.A.), Computer/Information Technology Administration and Management
University of Phoenix 2010 — 2012
Master of Business Administration (M.B.A.), Computer/Information Technology Administration and Management, GPA: 3.57
University of Phoenix 2007 — 2010
Bachelor of Applied Science (B.A.Sc.), Information Technology: Multimedia and Visual Communications, GPA: 3.75
Spin City: Family Entertainment Group, LLC. November 2014 - Present
Kurt Zweck January 2014 - Present
CompuCom May 2014 - November 2014
Bob and Rita Zweck May 2006 - May 2014
Go2IT Group February 2014 - February 2014
StarTek August 2004 - September 2004
StarTek July 2002 - February 2003
Skills
Lexmark Certified, Lexmark Printers, Dell Certified, Dell Computers, Dell Workstations, Dell PowerEdge Servers, Laptops, Tablet PC, Computer Hardware..., Software Troubleshooting, Network Troubleshooting, Successful Leader, Effective Team Member, Highly Organized, Multi Tasking, Professional Demeanor, Close Attention to..., PC Servers, PC Workstations, PC Applications, Bussiness Platforms, Productivity Software, Microsoft Office, Website Development, Macromedia, Microsoft, Adobe Design Programs, Internet Explorer, Internet Usage, Internet Research, CSS, Photoshop, Internet Troubleshooting, Digital Media, Cash Handling Equipment, Large/ Small Coin..., Point of Sale software/..., CenterEdge Point of..., Computer Hardware, Hardware, IT Service Management, Information Technology, Networking, Printers, Servers, Software Installation, Technical Support, LAN-WAN, Windows 7
Education
University of Phoenix 2010 — 2012
Master of Business Administration (M.B.A.), Computer/Information Technology Administration and Management
University of Phoenix 2010 — 2012
Master of Business Administration (M.B.A.), Computer/Information Technology Administration and Management, GPA: 3.57
University of Phoenix 2007 — 2010
Bachelor of Applied Science (B.A.Sc.), Information Technology: Multimedia and Visual Communications, GPA: 3.75
Mindy Shoemaker Mindy Shoemaker's StarTek Experience August 2006 - May 2011
Job Accounting Assistant at TPI Staffing Service, Inc.
Industry Oil & Energy
Experience
TPI Staffing Service, Inc April 2015 - Present
Kinder Morgan February 2015 - April 2015
Hiland Partners February 2014 - February 2015
Hiland Partners July 2013 - February 2014
Claims Management Resources, Inc. (CMR) May 2012 - July 2013
Claims Management Resources, Inc. (CMR) May 2011 - May 2012
STARTEK August 2006 - May 2011
Skills
Human Resources, Microsoft Excel, Customer Service, Microsoft Office, Petroleum, Accounts Receivable, Management, Gas, PowerPoint, Payroll, Microsoft Word, Supervisory Skills, Leadership, Accounting, Time Management, Account Reconciliation
Education
University of Phoenix 2005 — 2007
Associate's Degree, Accounting
TPI Staffing Service, Inc April 2015 - Present
Kinder Morgan February 2015 - April 2015
Hiland Partners February 2014 - February 2015
Hiland Partners July 2013 - February 2014
Claims Management Resources, Inc. (CMR) May 2012 - July 2013
Claims Management Resources, Inc. (CMR) May 2011 - May 2012
STARTEK August 2006 - May 2011
Skills
Human Resources, Microsoft Excel, Customer Service, Microsoft Office, Petroleum, Accounts Receivable, Management, Gas, PowerPoint, Payroll, Microsoft Word, Supervisory Skills, Leadership, Accounting, Time Management, Account Reconciliation
Education
University of Phoenix 2005 — 2007
Associate's Degree, Accounting
Jen Almquist, CPA Jen Almquist, CPA's StarTek Experience April 2005 - June 2007
Job Investor Relations, Strategic Communications and Accounting & Finance Consultant
Industry Management Consulting
Experience
Ivy Street Advisory May 2010 - Present
National Investor Relations Institute - Rocky Mountain Chapter May 2013 - Present
American Red Cross January 2011 - December 2012
Crocs, Inc. February 2009 - June 2010
Adam James Consulting April 2008 - April 2009
Teletech July 2007 - April 2008
Startek April 2005 - June 2007
MacDermid April 2004 - April 2005
Coors Brewing Company September 2002 - April 2004
Deloitte & Touche 1999 - 2002
Skills
Investor Relations, Compliance, General Ledger, IPO, Board Reporting, 10Q, SEC reporting, Accounting, Financial Analysis, Financial Reporting, Audit, Microsoft Office, Financial Management, Copy Editing, Business Communications, Strategic Communications, Speech Writing, Feature Writing, Writing, Proofreading, Press Releases, Presentation Development, 10K, SEC filings, Managerial Finance, Auditing, Strategy, Finance, Start-ups, Executive Management, GAAP, Financial Planning, Management, Mergers & Acquisitions, Feature Articles, SEC Filings, Acquisition Integration, CPA, Strategic Planning, Human Resources, Change Management, Strategic Financial..., Leadership, Marketing Communications, Analysis, Securities
Education
University of Colorado at Boulder 1994 — 1998
Bachelor of Science (B.S.), Business Administration, Emphasis: Accounting
Fairview High School
Bachelor of Science (B.S.), Business Administration
Ivy Street Advisory May 2010 - Present
National Investor Relations Institute - Rocky Mountain Chapter May 2013 - Present
American Red Cross January 2011 - December 2012
Crocs, Inc. February 2009 - June 2010
Adam James Consulting April 2008 - April 2009
Teletech July 2007 - April 2008
Startek April 2005 - June 2007
MacDermid April 2004 - April 2005
Coors Brewing Company September 2002 - April 2004
Deloitte & Touche 1999 - 2002
Skills
Investor Relations, Compliance, General Ledger, IPO, Board Reporting, 10Q, SEC reporting, Accounting, Financial Analysis, Financial Reporting, Audit, Microsoft Office, Financial Management, Copy Editing, Business Communications, Strategic Communications, Speech Writing, Feature Writing, Writing, Proofreading, Press Releases, Presentation Development, 10K, SEC filings, Managerial Finance, Auditing, Strategy, Finance, Start-ups, Executive Management, GAAP, Financial Planning, Management, Mergers & Acquisitions, Feature Articles, SEC Filings, Acquisition Integration, CPA, Strategic Planning, Human Resources, Change Management, Strategic Financial..., Leadership, Marketing Communications, Analysis, Securities
Education
University of Colorado at Boulder 1994 — 1998
Bachelor of Science (B.S.), Business Administration, Emphasis: Accounting
Fairview High School
Bachelor of Science (B.S.), Business Administration
Jay Pearson's StarTek Experience July 2008 - August 2011
Job Oracle Fusion Middleware ATeam
Industry Information Technology and Services
Experience
Oracle January 2014 - Present
Comcast June 2011 - December 2013
StarTek July 2008 - August 2011
Cigna July 2007 - July 2008
Verizon Business November 2006 - June 2007
Hyperion Solutions January 2001 - October 2006
QSP January 1998 - December 2000
Skills
Oracle, OBIEE, OBI, OTBI - Oracle..., OBIA - Oracle Business..., Oracle BI Cloud Service..., Oracle Apex, SaaS PaaS Integration, Hyperion, Hyperion Interactive..., Hyperoin IR, Microsoft SQL Server, Brio Reports, Brio Query, Brio Explorer, SQL, SQR, PL/SQL
Education
University of New England 2011 — 2015
Doctorate, Professional Doctorate for Industry / Professions
University of Sydney 2001 — 2005
Master of International Business, Management of Technology
University of New South Wales 1995 — 1996
Bachelors of Applied Science, Business Computing
Chevalier College 1993 — 1994
Higher School Certificate (HSC), History
Macarthur Anglican School 1989 — 1993
School Certificate, Art and History
Oracle January 2014 - Present
Comcast June 2011 - December 2013
StarTek July 2008 - August 2011
Cigna July 2007 - July 2008
Verizon Business November 2006 - June 2007
Hyperion Solutions January 2001 - October 2006
QSP January 1998 - December 2000
Skills
Oracle, OBIEE, OBI, OTBI - Oracle..., OBIA - Oracle Business..., Oracle BI Cloud Service..., Oracle Apex, SaaS PaaS Integration, Hyperion, Hyperion Interactive..., Hyperoin IR, Microsoft SQL Server, Brio Reports, Brio Query, Brio Explorer, SQL, SQR, PL/SQL
Education
University of New England 2011 — 2015
Doctorate, Professional Doctorate for Industry / Professions
University of Sydney 2001 — 2005
Master of International Business, Management of Technology
University of New South Wales 1995 — 1996
Bachelors of Applied Science, Business Computing
Chevalier College 1993 — 1994
Higher School Certificate (HSC), History
Macarthur Anglican School 1989 — 1993
School Certificate, Art and History
Danielle McQueen's StarTek Experience August 2012 - Present
Job Artist and Entrepreneur
Industry Writing and Editing
Experience
STARTEK August 2012 - Present
Community Christian Daycare December 2007 - June 2010
HSBC August 2007 - December 2007
Skills
Writing, Microsoft Office, Typing, Account Reconciliation, Billing Systems, Telecommunications, Customer Service
Education
University of Phoenix 2010 — 2011
Information Technology
North Laurel Highschool 2001 — 2003
Highschool Diploma, English Language and Literature, General
STARTEK August 2012 - Present
Community Christian Daycare December 2007 - June 2010
HSBC August 2007 - December 2007
Skills
Writing, Microsoft Office, Typing, Account Reconciliation, Billing Systems, Telecommunications, Customer Service
Education
University of Phoenix 2010 — 2011
Information Technology
North Laurel Highschool 2001 — 2003
Highschool Diploma, English Language and Literature, General
Julie Bloch Burton Julie Bloch Burton's StarTek Experience January 2002 - October 2006
Job Owner/Broker, Realtor® at Celladora Real Estate
Industry Real Estate
Experience
Celladora Real Estate October 2014 - Present
Brixton Real Estate January 2012 - October 2014
Jones Lang LaSalle March 2010 - May 2012
Jones Lang LaSalle July 2009 - February 2012
Jones Lang LaSalle April 2009 - July 2009
Jones Lang LaSalle March 2008 - July 2009
Allstate October 2006 - March 2008
StarTek January 2002 - October 2006
Skills
Real Estate, Corporate Real Estate, Contract Negotiation, Property Management, Management, Investment Properties, Sales, Residential Homes, Real Estate Transactions, Process Improvement, Leadership, Commercial Real Estate, Strategic Planning, Leases
Education
University of Northern Colorado 2000 — 2003
BS, Business Administration & Finance
Windsor High School 1994 — 1998
Bachelor of Science (B.S.), Business Administration and Finance
Celladora Real Estate October 2014 - Present
Brixton Real Estate January 2012 - October 2014
Jones Lang LaSalle March 2010 - May 2012
Jones Lang LaSalle July 2009 - February 2012
Jones Lang LaSalle April 2009 - July 2009
Jones Lang LaSalle March 2008 - July 2009
Allstate October 2006 - March 2008
StarTek January 2002 - October 2006
Skills
Real Estate, Corporate Real Estate, Contract Negotiation, Property Management, Management, Investment Properties, Sales, Residential Homes, Real Estate Transactions, Process Improvement, Leadership, Commercial Real Estate, Strategic Planning, Leases
Education
University of Northern Colorado 2000 — 2003
BS, Business Administration & Finance
Windsor High School 1994 — 1998
Bachelor of Science (B.S.), Business Administration and Finance
Linda Chambliss Linda Chambliss's StarTek Experience September 2014 - Present
Job Senior Director, Global Account Management at STARTEK
Industry Outsourcing/Offshoring
Experience
STARTEK September 2014 - Present
Sitel December 2010 - August 2014
Sitel July 2010 - December 2010
The Cosmopolitan of Las Vegas January 2010 - July 2010
C2Group LLC January 2008 - August 2009
Premier BPO August 2005 - January 2008
ClientLogic (now Sitel) November 2000 - June 2003
LaReaux Communications October 1997 - August 1999
WKFT-TV 40 August 1994 - May 1995
Education
University of Oklahoma 1998 — 2000
MPA, Master of Public Administration
University of Nevada-Las Vegas 1991 — 1994
Bachelor of Arts, Communications
STARTEK September 2014 - Present
Sitel December 2010 - August 2014
Sitel July 2010 - December 2010
The Cosmopolitan of Las Vegas January 2010 - July 2010
C2Group LLC January 2008 - August 2009
Premier BPO August 2005 - January 2008
ClientLogic (now Sitel) November 2000 - June 2003
LaReaux Communications October 1997 - August 1999
WKFT-TV 40 August 1994 - May 1995
Education
University of Oklahoma 1998 — 2000
MPA, Master of Public Administration
University of Nevada-Las Vegas 1991 — 1994
Bachelor of Arts, Communications
Christie Metz Christie Metz's StarTek Experience June 2012 - Present
Job Accounting Supervisor at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek June 2012 - Present
CliftonLarsonAllen November 2010 - June 2012
First Data Corporation October 2008 - November 2010
Deloitte September 2007 - October 2008
Education
University of Northern Colorado 2003 — 2007
Bachelor of Science, Business Administration, Accounting
StarTek June 2012 - Present
CliftonLarsonAllen November 2010 - June 2012
First Data Corporation October 2008 - November 2010
Deloitte September 2007 - October 2008
Education
University of Northern Colorado 2003 — 2007
Bachelor of Science, Business Administration, Accounting
Mark Cohen Mark Cohen's StarTek Experience December 2005 - May 2006
Job Director of Global Vendor Operations at Spotify
Industry Telecommunications
Experience
Spotify May 2014 - Present
Dish Network August 2012 - May 2014
Dish Network January 2011 - July 2012
Dish Network January 2009 - December 2011
Dish Network May 2006 - December 2008
StarTek December 2005 - May 2006
Dish Factory Direct June 2004 - November 2005
EchoStar Corporation May 2001 - May 2004
Skills
Call Center, Telecommunications, Vendor Management, Project Management, Process Improvement, Workforce Management, Contact Centers, BPO, Customer Experience, Call Centers, Account Management, Operations Management, Outsourcing, Team Building, Training, Customer Retention, SaaS, Service Delivery, Business Development, CRM, Customer Service, Management, Team Management, Recruiting, Team Leadership, Performance Management, IVR, Salesforce.com, Program Management, Employee Engagement, Business Process..., Quality Assurance, Customer Satisfaction, Leadership, Business Analysis, Coaching, Strategy, Avaya, Professional Services, Analytics, Strategic Partnerships, Product Management, Sales Operations, Solution Selling, Cross-functional Team..., Employee Training, Friendly Personality, Intelligence, Highly responsible
Education
University of California, Los Angeles 1987 — 1990
Bachelor of Arts (B.A.), Political Science
University of California, Santa Barbara 1985 — 1987
Bachelor's degree, Political Science
Spotify May 2014 - Present
Dish Network August 2012 - May 2014
Dish Network January 2011 - July 2012
Dish Network January 2009 - December 2011
Dish Network May 2006 - December 2008
StarTek December 2005 - May 2006
Dish Factory Direct June 2004 - November 2005
EchoStar Corporation May 2001 - May 2004
Skills
Call Center, Telecommunications, Vendor Management, Project Management, Process Improvement, Workforce Management, Contact Centers, BPO, Customer Experience, Call Centers, Account Management, Operations Management, Outsourcing, Team Building, Training, Customer Retention, SaaS, Service Delivery, Business Development, CRM, Customer Service, Management, Team Management, Recruiting, Team Leadership, Performance Management, IVR, Salesforce.com, Program Management, Employee Engagement, Business Process..., Quality Assurance, Customer Satisfaction, Leadership, Business Analysis, Coaching, Strategy, Avaya, Professional Services, Analytics, Strategic Partnerships, Product Management, Sales Operations, Solution Selling, Cross-functional Team..., Employee Training, Friendly Personality, Intelligence, Highly responsible
Education
University of California, Los Angeles 1987 — 1990
Bachelor of Arts (B.A.), Political Science
University of California, Santa Barbara 1985 — 1987
Bachelor's degree, Political Science
Jozsef Nagy Halbaur Jozsef Nagy Halbaur's StarTek Experience February 2006 - March 2009
Job Business Analyst
Industry Education Management
Experience
University of Northern Colorado August 2014 - Present
Colorado State University August 2012 - May 2014
U.S. Geological Survey (USGS) November 2010 - March 2012
StarTek February 2006 - March 2009
CDI Corporations February 2005 - February 2006
SOFTWARE AG. Inc June 2000 - December 2004
Computer Consulting Services Corporation December 1997 - June 2000
Software AG August 1992 - December 1997
EDS Technologies January 1990 - August 1992
Banco Mercantil January 1983 - December 1989
Skills
Project Management, Microsoft Project, Organizational..., Experienced Business..., Systems Analysis, DataWarehouse, Process Improvement, Team Leadership, E-Learning, Programming, Instructional Design, Microsoft Office, Public Speaking, Customer Service, Teaching, Educational Technology, Adult Education, Visio, College Teaching, Access, Spanish, Microsoft Word, Staff Development, Teaching Experience, Training & Development, Customer Relations, Leadership, Research, Microsoft Excel, PowerPoint, Social Media, Management, Data Analysis, Event Planning, Training, Teamwork, Time Management, Analysis, Social Networking, Databases, Business Analysis
Education
University of Northern Colorado 2014 — 2017
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General, 4.0
University of Northern Colorado 2009 — 2011
Master Degree, Educational Technology, 3.89
Universidad Francisco de Miranda 1977 — 1982
Bachelor of Business Administration (B.B.A.), Computer and Information System, 3.5
University of Northern Colorado August 2014 - Present
Colorado State University August 2012 - May 2014
U.S. Geological Survey (USGS) November 2010 - March 2012
StarTek February 2006 - March 2009
CDI Corporations February 2005 - February 2006
SOFTWARE AG. Inc June 2000 - December 2004
Computer Consulting Services Corporation December 1997 - June 2000
Software AG August 1992 - December 1997
EDS Technologies January 1990 - August 1992
Banco Mercantil January 1983 - December 1989
Skills
Project Management, Microsoft Project, Organizational..., Experienced Business..., Systems Analysis, DataWarehouse, Process Improvement, Team Leadership, E-Learning, Programming, Instructional Design, Microsoft Office, Public Speaking, Customer Service, Teaching, Educational Technology, Adult Education, Visio, College Teaching, Access, Spanish, Microsoft Word, Staff Development, Teaching Experience, Training & Development, Customer Relations, Leadership, Research, Microsoft Excel, PowerPoint, Social Media, Management, Data Analysis, Event Planning, Training, Teamwork, Time Management, Analysis, Social Networking, Databases, Business Analysis
Education
University of Northern Colorado 2014 — 2017
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General, 4.0
University of Northern Colorado 2009 — 2011
Master Degree, Educational Technology, 3.89
Universidad Francisco de Miranda 1977 — 1982
Bachelor of Business Administration (B.B.A.), Computer and Information System, 3.5
Shyra McMurray Shyra McMurray's StarTek Experience September 2007 - August 2008
Job Human Resources Professional
Industry Human Resources
Experience
Plant Engineering Services LLC (A Fluor Company) November 2013 - July 2014
MTC Gary Job Corps August 2011 - June 2013
MTC Gary Job Corps April 2009 - August 2011
StarTek September 2007 - August 2008
CCC Group, Inc. May 2006 - August 2007
University of Oklahoma August 2005 - May 2006
Alcoa May 2005 - August 2005
Skills
Leadership Development, Career Counseling, Student Affairs, Public Speaking, Program Development, Organizational..., Training, Student Recruiting, Academic Advising, Literacy, Event Planning, Resume Writing, Career Development, Microsoft Office, Strategic Planning, Employee Relations, Recruiting, Human Resources, Personnel Management, Management
Education
University of Oklahoma 2003 — 2006
Master of Arts (MA), Masters in Human Relations
The University of Oklahoma 1999 — 2003
Bachelor of Arts (B.A.), Political Science and Government
Plant Engineering Services LLC (A Fluor Company) November 2013 - July 2014
MTC Gary Job Corps August 2011 - June 2013
MTC Gary Job Corps April 2009 - August 2011
StarTek September 2007 - August 2008
CCC Group, Inc. May 2006 - August 2007
University of Oklahoma August 2005 - May 2006
Alcoa May 2005 - August 2005
Skills
Leadership Development, Career Counseling, Student Affairs, Public Speaking, Program Development, Organizational..., Training, Student Recruiting, Academic Advising, Literacy, Event Planning, Resume Writing, Career Development, Microsoft Office, Strategic Planning, Employee Relations, Recruiting, Human Resources, Personnel Management, Management
Education
University of Oklahoma 2003 — 2006
Master of Arts (MA), Masters in Human Relations
The University of Oklahoma 1999 — 2003
Bachelor of Arts (B.A.), Political Science and Government
Roger Westley Huff Roger Westley Huff's StarTek Experience May 2015 - Present
Job Director, Social Media & Digital Engagement at STARTEK
Industry Marketing and Advertising
Experience
STARTEK May 2015 - Present
ACCENT Marketing March 2014 - May 2015
ACCENT Marketing May 2013 - March 2014
ACCENT Marketing February 2011 - May 2013
ACCENT Marketing February 2008 - February 2011
GSI Commerce September 2007 - December 2007
Allstate Dealer Services July 2005 - July 2007
Skills
Social Media, Account Management, Advertising, Workforce Management, Direct Marketing, Integrated Marketing, CRM, Leadership, Sales, Call Centers, Customer Service, Marketing Strategy, Marketing, Retail, Project Management, Customer Retention, Customer Satisfaction, Strategic Planning, Market Research, Team Building, Social Media Marketing, Email Marketing, Strategic Partnerships, Marketing Communications, Customer Experience, B2B, Leadership Development, Cross-functional Team..., E-commerce, Interactive Marketing, Online Marketing, Telemarketing, Database Marketing, Social Networking, Lead Generation, Strategy, Salesforce.com, Digital Marketing, Multi-channel Marketing, Marketing Management, Analytics
Education
University of Louisville 2001 — 2005
Business Administration
University of Florida 2006 — 2006
Project Management Certification
STARTEK May 2015 - Present
ACCENT Marketing March 2014 - May 2015
ACCENT Marketing May 2013 - March 2014
ACCENT Marketing February 2011 - May 2013
ACCENT Marketing February 2008 - February 2011
GSI Commerce September 2007 - December 2007
Allstate Dealer Services July 2005 - July 2007
Skills
Social Media, Account Management, Advertising, Workforce Management, Direct Marketing, Integrated Marketing, CRM, Leadership, Sales, Call Centers, Customer Service, Marketing Strategy, Marketing, Retail, Project Management, Customer Retention, Customer Satisfaction, Strategic Planning, Market Research, Team Building, Social Media Marketing, Email Marketing, Strategic Partnerships, Marketing Communications, Customer Experience, B2B, Leadership Development, Cross-functional Team..., E-commerce, Interactive Marketing, Online Marketing, Telemarketing, Database Marketing, Social Networking, Lead Generation, Strategy, Salesforce.com, Digital Marketing, Multi-channel Marketing, Marketing Management, Analytics
Education
University of Louisville 2001 — 2005
Business Administration
University of Florida 2006 — 2006
Project Management Certification
John Paluka's StarTek Experience November 2009 - May 2010
Job
Industry Information Technology and Services
Experience
InsightSoftware.com May 2010 - Present
StarTek November 2009 - May 2010
Titan Technology Partners 2007 - December 2009
Intelligo August 2004 - December 2006
BORN 1999 - 2002
Baan 1998 - 1998
American Century Investments 1993 - 1998
Skills
JD Edwards, ERP, Financials, Business Process, Business Intelligence, Oracle E-Business Suite, Change Management, Adult Learning..., End User Training, Accounts Receivable, Accounts Payable, Fixed Assets, Implementation..., Camtasia, UPK, Financial Reporting, Enterprise Software, Oracle, Software Documentation, Financial Analysis, Baan ERP, CRM, Business Analysis, Program Management, Oracle Applications, Solution Selling, SaaS, Project Management, SDLC, Management, Visio, Testing, Leadership, Business Process..., Requirements Analysis, Software Implementation, Integration, Pre-sales, Professional Services, Project Planning, Software Project..., Process Improvement, Salesforce.com, Analytics, Agile Methodologies, Cloud Computing, Demand Generation, NetSuite, Training, Consulting
Education
University of Denver 1989 — 1992
BA, Communications, Sociology
University of Denver
Bachelor's degree, Communication and Media Studies
InsightSoftware.com May 2010 - Present
StarTek November 2009 - May 2010
Titan Technology Partners 2007 - December 2009
Intelligo August 2004 - December 2006
BORN 1999 - 2002
Baan 1998 - 1998
American Century Investments 1993 - 1998
Skills
JD Edwards, ERP, Financials, Business Process, Business Intelligence, Oracle E-Business Suite, Change Management, Adult Learning..., End User Training, Accounts Receivable, Accounts Payable, Fixed Assets, Implementation..., Camtasia, UPK, Financial Reporting, Enterprise Software, Oracle, Software Documentation, Financial Analysis, Baan ERP, CRM, Business Analysis, Program Management, Oracle Applications, Solution Selling, SaaS, Project Management, SDLC, Management, Visio, Testing, Leadership, Business Process..., Requirements Analysis, Software Implementation, Integration, Pre-sales, Professional Services, Project Planning, Software Project..., Process Improvement, Salesforce.com, Analytics, Agile Methodologies, Cloud Computing, Demand Generation, NetSuite, Training, Consulting
Education
University of Denver 1989 — 1992
BA, Communications, Sociology
University of Denver
Bachelor's degree, Communication and Media Studies
Rashiem Andrews Rashiem Andrews's StarTek Experience January 2009 - August 2009
Job Actively seeking employment
Industry Telecommunications
Experience
AG Enterprises May 2011 - Present
TelNet Marketing Group September 2011 - February 2013
StarTek January 2009 - August 2009
Portfolio Recovery Associates, Inc. April 2007 - October 2008
Skills
Microsoft Office, Customer Service, Telecommunications, Microsoft Word, Team Building, Sales, Team Leadership, Customer Satisfaction, Windows, VoIP, Leadership, Training, Recruiting, Time Management, Outlook, Call Centers, Microsoft Excel, Social Networking, Teamwork, Social Media, PowerPoint, Project Management, Coaching
Education
Hampton High School 1997 — 2001
University of Phoenix
Computer and Information Systems Security/Information Assurance
AG Enterprises May 2011 - Present
TelNet Marketing Group September 2011 - February 2013
StarTek January 2009 - August 2009
Portfolio Recovery Associates, Inc. April 2007 - October 2008
Skills
Microsoft Office, Customer Service, Telecommunications, Microsoft Word, Team Building, Sales, Team Leadership, Customer Satisfaction, Windows, VoIP, Leadership, Training, Recruiting, Time Management, Outlook, Call Centers, Microsoft Excel, Social Networking, Teamwork, Social Media, PowerPoint, Project Management, Coaching
Education
Hampton High School 1997 — 2001
University of Phoenix
Computer and Information Systems Security/Information Assurance
Jesse Roy Jesse Roy's StarTek Experience April 2013 - February 2014
Job Recruiter at Apple Connections LLC
Industry Staffing and Recruiting
Experience
Apple Connections LLC February 2014 - Present
STARTEK April 2013 - February 2014
Access Financial Services June 2008 - January 2013
Skills
Applicant Tracking..., Sourcing, Employee Relations, Account Management, Management, Customer Service, Customer Satisfaction, Customer Experience, Critical Thinking, Employee Training, Telecommunications, Call Centers, CRM, Sales
Education
University of Cincinnati 2007 — 2009
Communications and Media Science
Apple Connections LLC February 2014 - Present
STARTEK April 2013 - February 2014
Access Financial Services June 2008 - January 2013
Skills
Applicant Tracking..., Sourcing, Employee Relations, Account Management, Management, Customer Service, Customer Satisfaction, Customer Experience, Critical Thinking, Employee Training, Telecommunications, Call Centers, CRM, Sales
Education
University of Cincinnati 2007 — 2009
Communications and Media Science
Angela Koponen Angela Koponen's StarTek Experience June 2000 - August 2003
Job Director of CoCurricular and Operations Assessment at University of Houston Downtown
Industry Professional Training & Coaching
Experience
University of Houston Downtown August 2012 - Present
Dr. Angela Koponen September 2008 - Present
University of the People 2010 - 2012
University of Northern Colorado January 2005 - June 2011
StarTek June 2000 - August 2003
Skills
Performance Tuning, Instructional Design, Staff Development, E-Learning, Public Speaking, Leadership Development, Teaching, Distance Learning, Coaching, Strategic Planning, Curriculum Development, Training Delivery, Adult Education, Social Media, Team Building, Program Management, Curriculum Design, Training, Higher Education, Instructional Technology, Student Affairs, Employee Training, Technical Writing, Student Development, Research, Program Evaluation, Organizational..., Change Management, Educational Technology, Blended Learning, Editing, Leadership, Program Development, Microsoft Office, Operations Management, Community Outreach, Workshop Facilitation, Career Counseling, Learning Management..., Nonprofits, Academic Advising, ADDIE, Captivate, Marketing, Social Networking, Career Development, Camtasia, Fundraising, Time Management, Student Engagement
Education
University of Northern Colorado 2004 — 2012
PhD, Educational Technology
University of Notre Dame - Mendoza College of Business 2010 — 2011
certification, Leadership & Management
University of Northern Colorado 1999 — 2002
MA, Human Communication
University of Northern Colorado 1995 — 1999
BA, Interdisciplinary
Quincy Senior High
University of Houston Downtown August 2012 - Present
Dr. Angela Koponen September 2008 - Present
University of the People 2010 - 2012
University of Northern Colorado January 2005 - June 2011
StarTek June 2000 - August 2003
Skills
Performance Tuning, Instructional Design, Staff Development, E-Learning, Public Speaking, Leadership Development, Teaching, Distance Learning, Coaching, Strategic Planning, Curriculum Development, Training Delivery, Adult Education, Social Media, Team Building, Program Management, Curriculum Design, Training, Higher Education, Instructional Technology, Student Affairs, Employee Training, Technical Writing, Student Development, Research, Program Evaluation, Organizational..., Change Management, Educational Technology, Blended Learning, Editing, Leadership, Program Development, Microsoft Office, Operations Management, Community Outreach, Workshop Facilitation, Career Counseling, Learning Management..., Nonprofits, Academic Advising, ADDIE, Captivate, Marketing, Social Networking, Career Development, Camtasia, Fundraising, Time Management, Student Engagement
Education
University of Northern Colorado 2004 — 2012
PhD, Educational Technology
University of Notre Dame - Mendoza College of Business 2010 — 2011
certification, Leadership & Management
University of Northern Colorado 1999 — 2002
MA, Human Communication
University of Northern Colorado 1995 — 1999
BA, Interdisciplinary
Quincy Senior High
Clay Higgins Clay Higgins's StarTek Experience December 1995 - July 1997
Job Managing Partner x10 Consulting LLC
Industry Management Consulting
Experience
Boys & Girls Club of Corvallis December 2011 - Present
Oregon State University September 2011 - Present
x10 Consulting LLC May 2010 - Present
Willamette Valley Investor Network February 2010 - Present
Boise Angel Alliance January 2010 - Present
Good Clean Love, Inc. June 2010 - December 2010
S-Ray Corporation January 2008 - December 2010
Hewlett-Packard August 1997 - July 2010
StarTek December 1995 - July 1997
Skills
Cross-functional Team..., Program Management, Business Strategy, Strategy, Business Development, Start-ups, Strategic Planning, Business Process, Project Management, Marketing Strategy, Direct Sales, Product Marketing, Data Transformation, Strategic Partnerships, Business Planning, Leadership, Product Management, Product Development
Education
University of Oregon 1986 — 1988
MBA, Finance & Marketing
University of Oregon 1979 — 1984
Bachelor of Applied Science (B.A.Sc.), Biochemistry
Boys & Girls Club of Corvallis December 2011 - Present
Oregon State University September 2011 - Present
x10 Consulting LLC May 2010 - Present
Willamette Valley Investor Network February 2010 - Present
Boise Angel Alliance January 2010 - Present
Good Clean Love, Inc. June 2010 - December 2010
S-Ray Corporation January 2008 - December 2010
Hewlett-Packard August 1997 - July 2010
StarTek December 1995 - July 1997
Skills
Cross-functional Team..., Program Management, Business Strategy, Strategy, Business Development, Start-ups, Strategic Planning, Business Process, Project Management, Marketing Strategy, Direct Sales, Product Marketing, Data Transformation, Strategic Partnerships, Business Planning, Leadership, Product Management, Product Development
Education
University of Oregon 1986 — 1988
MBA, Finance & Marketing
University of Oregon 1979 — 1984
Bachelor of Applied Science (B.A.Sc.), Biochemistry
Tim Tillinghast Tim Tillinghast's StarTek Experience December 2011 - August 2014
Job Load Tyer at JBS
Industry Outsourcing/Offshoring
Palmer Gausvik Palmer Gausvik's StarTek Experience April 2005 - October 2010
Job Customer Service
Industry Outsourcing/Offshoring
Experience
Qualfon/Center Partners October 2012 - Present
Walmart February 2011 - October 2012
StarTek April 2005 - October 2010
Skills
Technical Leadership, Customer Satisfaction, Accounting, Food Service, Sales Process, Customer Service, Billing Services
Education
University of Phoenix 2008 — 2012
Bachelor of Science (BS), Information Technology
Mandan High School 1994 — 1997
High School Diploma, General Studies
Qualfon/Center Partners October 2012 - Present
Walmart February 2011 - October 2012
StarTek April 2005 - October 2010
Skills
Technical Leadership, Customer Satisfaction, Accounting, Food Service, Sales Process, Customer Service, Billing Services
Education
University of Phoenix 2008 — 2012
Bachelor of Science (BS), Information Technology
Mandan High School 1994 — 1997
High School Diploma, General Studies
Joshua Gunnin Joshua Gunnin's StarTek Experience 2009 - 2011
Job Call Center Director
Industry Telecommunications
Experience
UAB Medicine June 2011 - Present
StarTek 2009 - 2011
Sitel February 2002 - October 2009
Skills
Call Center, Workforce Management, Performance Management, BPO, Customer Satisfaction, Customer Experience, Process Improvement, Vendor Management, Operations Management, Quality Assurance, Coaching, Customer Service, Outsourcing, Employee Relations, Leadership Development, Call Centers, Employee Training, Management, Leadership, Team Leadership, Team Building, Training, Recruiting
Education
University of Alabama at Birmingham School of Health Related Professions 2014 — 2014
Graduate Certificate, Healthcare Quality and Safety
University of Alabama at Birmingham 1999 — 2007
Bachelors, Mass Communications and History
UAB Medicine June 2011 - Present
StarTek 2009 - 2011
Sitel February 2002 - October 2009
Skills
Call Center, Workforce Management, Performance Management, BPO, Customer Satisfaction, Customer Experience, Process Improvement, Vendor Management, Operations Management, Quality Assurance, Coaching, Customer Service, Outsourcing, Employee Relations, Leadership Development, Call Centers, Employee Training, Management, Leadership, Team Leadership, Team Building, Training, Recruiting
Education
University of Alabama at Birmingham School of Health Related Professions 2014 — 2014
Graduate Certificate, Healthcare Quality and Safety
University of Alabama at Birmingham 1999 — 2007
Bachelors, Mass Communications and History
Jamie Vernon Jamie Vernon's StarTek Experience September 2015 - Present
Job Director, Architecture and Integration at STARTEK
Industry Information Technology and Services
Experience
STARTEK September 2015 - Present
Long View Systems October 2011 - September 2015
TeleTech May 2011 - October 2011
TeleTech November 2007 - May 2011
Teletech November 2006 - February 2008
Ardent Health 2006 - 2006
Qualifacts 2003 - 2006
MCI WorldCom 2000 - 2002
University of Mississippi June 1995 - July 2000
Skills
Virtualization, Data Center, Enterprise Software, Unix, Cloud Computing, Business Intelligence, Troubleshooting, Strategic Planning, Storage, Storage Area Networks, Perl, VMware Infrastructure, SAN, Team Leadership, Database Design, Oracle PL/SQL..., ITIL, Vendor Relationships, Networking, Oracle, Cross-functional Team..., IT Strategy, Pre-sales, Databases, Storage Solutions, MySQL, Storage Architecture, Software Development, Infrastructure..., Cross Functional Team..., Strategic Consulting, IT Project Leadership, Building Relationships, Oracle DBA, Collaborative Problem..., Data Visualization, Information Technology..., Strategic Enterprise..., Tactical Plans, Creative Problem Solving, VMware
Education
Vanderbilt University - Owen Graduate School of Management 2004 — 2006
MBA, Executive Management
University of Mississippi 1995 — 2000
BS, Electrical Engineering
STARTEK September 2015 - Present
Long View Systems October 2011 - September 2015
TeleTech May 2011 - October 2011
TeleTech November 2007 - May 2011
Teletech November 2006 - February 2008
Ardent Health 2006 - 2006
Qualifacts 2003 - 2006
MCI WorldCom 2000 - 2002
University of Mississippi June 1995 - July 2000
Skills
Virtualization, Data Center, Enterprise Software, Unix, Cloud Computing, Business Intelligence, Troubleshooting, Strategic Planning, Storage, Storage Area Networks, Perl, VMware Infrastructure, SAN, Team Leadership, Database Design, Oracle PL/SQL..., ITIL, Vendor Relationships, Networking, Oracle, Cross-functional Team..., IT Strategy, Pre-sales, Databases, Storage Solutions, MySQL, Storage Architecture, Software Development, Infrastructure..., Cross Functional Team..., Strategic Consulting, IT Project Leadership, Building Relationships, Oracle DBA, Collaborative Problem..., Data Visualization, Information Technology..., Strategic Enterprise..., Tactical Plans, Creative Problem Solving, VMware
Education
Vanderbilt University - Owen Graduate School of Management 2004 — 2006
MBA, Executive Management
University of Mississippi 1995 — 2000
BS, Electrical Engineering
Courtney Telotte's StarTek Experience May 2006 - September 2006
Job Owner at Photography by Courtney
Industry Security and Investigations
Experience
Photography by Courtney September 2007 - Present
GALLAGHER SECURITY GUARDS, INC October 2010 - October 2013
StarTek May 2006 - September 2006
PCPLLC November 2004 - September 2005
Skills
Customer Service, Photography, Portraits, Team Building, Team Leadership, Coaching, Photoshop, Leadership, Weddings, Customer Satisfaction, Management, Public Speaking, Digital Photography, Social Networking, Social Media, Research
Education
University of New Orleans 1996 — 2002
BA, Pre counseling/ social services
Clifton L. Ganus High School 1990 — 1996
Photography by Courtney September 2007 - Present
GALLAGHER SECURITY GUARDS, INC October 2010 - October 2013
StarTek May 2006 - September 2006
PCPLLC November 2004 - September 2005
Skills
Customer Service, Photography, Portraits, Team Building, Team Leadership, Coaching, Photoshop, Leadership, Weddings, Customer Satisfaction, Management, Public Speaking, Digital Photography, Social Networking, Social Media, Research
Education
University of New Orleans 1996 — 2002
BA, Pre counseling/ social services
Clifton L. Ganus High School 1990 — 1996
Teri Hofford Teri Hofford's StarTek Experience 2007 - 2009
Job Professional Photographer and Blogger
Industry Photography
Experience
Thrift-Teez February 2012 - Present
Keyhole Photography & Design February 2005 - Present
Keyhole Photography & Design January 2005 - Present
U Weight Loss Clinics March 2009 - March 2011
MILE 2011 - 2011
StarTek 2007 - 2009
Skills
Photography, Photos, Graphic Design, Weddings, Blogging, Digital Photography
Education
University of Manitoba 2001 — 2004
Bachelor of Arts, English, Geography
Thrift-Teez February 2012 - Present
Keyhole Photography & Design February 2005 - Present
Keyhole Photography & Design January 2005 - Present
U Weight Loss Clinics March 2009 - March 2011
MILE 2011 - 2011
StarTek 2007 - 2009
Skills
Photography, Photos, Graphic Design, Weddings, Blogging, Digital Photography
Education
University of Manitoba 2001 — 2004
Bachelor of Arts, English, Geography
Tim deBord Tim deBord's StarTek Experience 2001 - 2002
Job Ecommerce/Customer Service Director at F+W Media, Inc.
Industry Publishing
Experience
F+W Media, Inc. December 2012 - Present
Colorado North Stars Volleyball Club October 2005 - Present
F+W Media, Inc. January 2011 - December 2012
F+W Media, Inc. May 2009 - January 2011
Penton Media November 2007 - May 2009
Product Development Corporation March 2005 - May 2007
Orange Glo International 2003 - 2005
G.A. Wright Marketing 2002 - 2003
StarTek 2001 - 2002
The Hibbert Group 1995 - 2001
Skills
Project Management, Public Speaking, Marketing Strategy, Marketing Communications, Account Management, Marketing, Event Planning, Public Relations, Event Management, Sales, Research, Email Marketing, Fundraising, Leadership, Social Networking, Team Leadership, Online Advertising, Advertising, Online Marketing, Direct Marketing
Education
University of California, San Diego 1988 — 1993
B.A., Psychology
Wheat Ridge High School 1986 — 1988
H.S. Diploma
F+W Media, Inc. December 2012 - Present
Colorado North Stars Volleyball Club October 2005 - Present
F+W Media, Inc. January 2011 - December 2012
F+W Media, Inc. May 2009 - January 2011
Penton Media November 2007 - May 2009
Product Development Corporation March 2005 - May 2007
Orange Glo International 2003 - 2005
G.A. Wright Marketing 2002 - 2003
StarTek 2001 - 2002
The Hibbert Group 1995 - 2001
Skills
Project Management, Public Speaking, Marketing Strategy, Marketing Communications, Account Management, Marketing, Event Planning, Public Relations, Event Management, Sales, Research, Email Marketing, Fundraising, Leadership, Social Networking, Team Leadership, Online Advertising, Advertising, Online Marketing, Direct Marketing
Education
University of California, San Diego 1988 — 1993
B.A., Psychology
Wheat Ridge High School 1986 — 1988
H.S. Diploma
B. David Smith B. David Smith's StarTek Experience November 2004 - March 2008
Job Data Warehouse Senior Developer at Percepta
Industry Marketing and Advertising
Experience
Percepta July 2008 - Present
Merkle March 2008 - July 2008
StarTek November 2004 - March 2008
InNET INC November 2000 - November 2004
Tri-Center Computer Inc 1996 - November 2000
Computer System Dynamics 1994 - 1996
RMS 1993 - 1994
DP Associates 1989 - 1993
Skills
SSIS, SSRS, Business Intelligence, ETL, Microsoft SQL Server, Data Warehousing, Data Modeling, SQL, Databases, SDLC, XML, Oracle, .NET, Process Improvement, SharePoint, Requirements Gathering, Enterprise Architecture, Analysis Services, Software Development, Data Mining, Master Data Management, Agile Methodologies, Requirements Analysis, Visio, Business Analysis, Database Design, Integration, Unix, Software Project..., Disaster Recovery, IT Management, Database Administration
Education
University of Colorado at Denver 1989 — 1991
Computer and Information Sciences, General
Weber State University 1985 — 1988
BS, Computer Info Systems / Business
Percepta July 2008 - Present
Merkle March 2008 - July 2008
StarTek November 2004 - March 2008
InNET INC November 2000 - November 2004
Tri-Center Computer Inc 1996 - November 2000
Computer System Dynamics 1994 - 1996
RMS 1993 - 1994
DP Associates 1989 - 1993
Skills
SSIS, SSRS, Business Intelligence, ETL, Microsoft SQL Server, Data Warehousing, Data Modeling, SQL, Databases, SDLC, XML, Oracle, .NET, Process Improvement, SharePoint, Requirements Gathering, Enterprise Architecture, Analysis Services, Software Development, Data Mining, Master Data Management, Agile Methodologies, Requirements Analysis, Visio, Business Analysis, Database Design, Integration, Unix, Software Project..., Disaster Recovery, IT Management, Database Administration
Education
University of Colorado at Denver 1989 — 1991
Computer and Information Sciences, General
Weber State University 1985 — 1988
BS, Computer Info Systems / Business
Aaron Pugliese Aaron Pugliese's StarTek Experience June 2004 - October 2004
Job Business Intelligence Technical Architect at TeleTracking Technologies, Inc.
Industry Information Technology and Services
Experience
TeleTracking Technologies, Inc. June 2015 - Present
Allegheny Health Network January 2014 - June 2015
Highmark September 2012 - December 2013
Neudesic July 2010 - August 2012
Recondo Technology June 2009 - February 2011
CIBER 2004 - 2009
StarTek June 2004 - October 2004
Leadworks, Inc. March 2003 - May 2004
netLibrary May 2002 - December 2002
CQG November 2001 - April 2002
Skills
Data Warehousing, Dimensional Modeling, Analysis Services, Tableau, SSRS, Oracle, Business Intelligence, C#, .NET, ETL, Data Modeling, SSIS, PL/SQL, MDX, SQL Server 2012, Talend, PostgreSQL, MongoDB, SharePoint 2010, Performance Point 2010, Agile Project Management, Power View, BISM, SSAS, Service Broker, DataStage, Wherescape Red, TFS, Change Data Capture, PowerPivot, Azure, ER\Studio, Entity Framework, Powershell, Data Architecture, Performance Tuning, Master Data Management, Dashboards, NoSQL, Integration Services, Reporting Services, Roambi, ODS, SQL Server 2012 Master..., DAX, Teradata
Education
University of Pittsburgh
TeleTracking Technologies, Inc. June 2015 - Present
Allegheny Health Network January 2014 - June 2015
Highmark September 2012 - December 2013
Neudesic July 2010 - August 2012
Recondo Technology June 2009 - February 2011
CIBER 2004 - 2009
StarTek June 2004 - October 2004
Leadworks, Inc. March 2003 - May 2004
netLibrary May 2002 - December 2002
CQG November 2001 - April 2002
Skills
Data Warehousing, Dimensional Modeling, Analysis Services, Tableau, SSRS, Oracle, Business Intelligence, C#, .NET, ETL, Data Modeling, SSIS, PL/SQL, MDX, SQL Server 2012, Talend, PostgreSQL, MongoDB, SharePoint 2010, Performance Point 2010, Agile Project Management, Power View, BISM, SSAS, Service Broker, DataStage, Wherescape Red, TFS, Change Data Capture, PowerPivot, Azure, ER\Studio, Entity Framework, Powershell, Data Architecture, Performance Tuning, Master Data Management, Dashboards, NoSQL, Integration Services, Reporting Services, Roambi, ODS, SQL Server 2012 Master..., DAX, Teradata
Education
University of Pittsburgh
Amanda Metz Amanda Metz's StarTek Experience May 2014 - July 2014
Job Server's Assistant, Hostess, Board Runner, and Retail Associate
Industry Hospitality
Experience
STARTEK May 2014 - July 2014
Brixx Wood Fired Pizza November 2012 - January 2013
Rue 21 November 2010 - August 2011
Seven Hills Animal Hospital 2010 - May 2010
Absolute Bridal March 2010 - March 2010
Celebration Bridal January 2010 - January 2010
Skills
Highly Reliable, Friendly Personality, Highly responsible, Close Attention to..., Customer Service, Competitive, Communication, Strategic Planning, Team-oriented, Determination to Succeed, Computer Proficiency, Highly resourceful, Teamwork
Education
University of North Carolina at Wilmington 2011 — 2013
Undecided, Junior
Brookville High School 2007 — 2011
High School Diploma
STARTEK May 2014 - July 2014
Brixx Wood Fired Pizza November 2012 - January 2013
Rue 21 November 2010 - August 2011
Seven Hills Animal Hospital 2010 - May 2010
Absolute Bridal March 2010 - March 2010
Celebration Bridal January 2010 - January 2010
Skills
Highly Reliable, Friendly Personality, Highly responsible, Close Attention to..., Customer Service, Competitive, Communication, Strategic Planning, Team-oriented, Determination to Succeed, Computer Proficiency, Highly resourceful, Teamwork
Education
University of North Carolina at Wilmington 2011 — 2013
Undecided, Junior
Brookville High School 2007 — 2011
High School Diploma
Derek Dodd Derek Dodd's StarTek Experience August 2013 - May 2014
Job Marketing Graphic Designer at Dnw Outdoors
Industry Graphic Design
Experience
Dnw Outdoors May 2014 - Present
STARTEK August 2013 - May 2014
Specialty Pizza Express and Flippers Pizza January 2010 - July 2013
Skills
Typography, Kinetic Typography, 3D rendering, Branding & Identity, Brand Awareness, Package Design, Print Design, Mental Ray, Motion Graphics, Photoshop
Education
University of Central Florida 2010 — 2013
Bachelor's Degree, Emerging Media - Specialize Graphic Design, 3.5
University of Central Florida
BFA, Emerging Media
Hillsborough Community College
AA, Graphic Design
Dnw Outdoors May 2014 - Present
STARTEK August 2013 - May 2014
Specialty Pizza Express and Flippers Pizza January 2010 - July 2013
Skills
Typography, Kinetic Typography, 3D rendering, Branding & Identity, Brand Awareness, Package Design, Print Design, Mental Ray, Motion Graphics, Photoshop
Education
University of Central Florida 2010 — 2013
Bachelor's Degree, Emerging Media - Specialize Graphic Design, 3.5
University of Central Florida
BFA, Emerging Media
Hillsborough Community College
AA, Graphic Design
Cathy Harper Cathy Harper's StarTek Experience January 2007 - November 2010
Job Sr. Project Manager/Consultant at Experis Finance/Western Union
Industry Outsourcing/Offshoring
Experience
Experis Finance/Western Union November 2012 - Present
Sykes November 2010 - July 2012
StarTek January 2007 - November 2010
Skills
Process Improvement, Program Management, Training, Project Management, Operations Management, Contact Centers, Vendor Management, Outsourcing, Account Management, Management, Quality Management, Telecommuting, Performance Improvement, Telecommunications, Change Management, Workflow, Virtual Teams, Software Installation, Budget, Presentations, Integration
Education
University of Phoenix 1990 — 1992
TQM Service
Project Management College
Project Managment
Experis Finance/Western Union November 2012 - Present
Sykes November 2010 - July 2012
StarTek January 2007 - November 2010
Skills
Process Improvement, Program Management, Training, Project Management, Operations Management, Contact Centers, Vendor Management, Outsourcing, Account Management, Management, Quality Management, Telecommuting, Performance Improvement, Telecommunications, Change Management, Workflow, Virtual Teams, Software Installation, Budget, Presentations, Integration
Education
University of Phoenix 1990 — 1992
TQM Service
Project Management College
Project Managment
Sheryl Tilton Sheryl Tilton's StarTek Experience June 2009 - November 2010
Job Apria Healthcare
Industry Consumer Services
Experience
Apria Healthcare April 2014 - Present
Teleperformance November 2013 - April 2014
Alorica November 2010 - November 2013
StarTek June 2009 - November 2010
Wells Fargo April 2004 - April 2007
MCI April 1998 - April 2004
MCI 1995 - 1998
MCI 1992 - 1995
MCI 1989 - 1992
Skills
Organizational..., Instructional Design, Training, Management, Call Center, Quality Management, Contact Centers, Leadership Development, Vendor Management, Workforce Management, Process Improvement, Performance Management, Operations Management, Team Building, Coaching, Change Management, Call Centers, Outsourcing, Recruiting, Employee Training, Leadership, Six Sigma, Customer Experience, Customer Satisfaction, Training Delivery, CRM, BPO, Employee Engagement, Cross-functional Team..., Customer Retention, Program Management, Team Leadership, Business Process..., Call Center Development, Team Management, Employee Relations, Quality Assurance, Onboarding, Human Resources, Performance Improvement
Education
University of Phoenix 1995 — 1997
Business Management
University of Iowa 1987 — 1988
Psychology
Apria Healthcare April 2014 - Present
Teleperformance November 2013 - April 2014
Alorica November 2010 - November 2013
StarTek June 2009 - November 2010
Wells Fargo April 2004 - April 2007
MCI April 1998 - April 2004
MCI 1995 - 1998
MCI 1992 - 1995
MCI 1989 - 1992
Skills
Organizational..., Instructional Design, Training, Management, Call Center, Quality Management, Contact Centers, Leadership Development, Vendor Management, Workforce Management, Process Improvement, Performance Management, Operations Management, Team Building, Coaching, Change Management, Call Centers, Outsourcing, Recruiting, Employee Training, Leadership, Six Sigma, Customer Experience, Customer Satisfaction, Training Delivery, CRM, BPO, Employee Engagement, Cross-functional Team..., Customer Retention, Program Management, Team Leadership, Business Process..., Call Center Development, Team Management, Employee Relations, Quality Assurance, Onboarding, Human Resources, Performance Improvement
Education
University of Phoenix 1995 — 1997
Business Management
University of Iowa 1987 — 1988
Psychology
Joan Hannan, PMP, CSM Joan Hannan, PMP, CSM's StarTek Experience January 2011 - February 2012
Job Principle Consultant at Hudson Crossing
Industry Information Technology and Services
Experience
StarTek January 2011 - February 2012
Independent Management Consulting Professional September 2010 - October 2010
Travelport 2002 - April 2010
Travelport 2006 - 2007
Travelport 2005 - 2005
Travelport 2001 - 2004
Travelport (Previously doing business as United Airlines, Covia, Galileo Intl and Cendant TDS) 1983 - 2001
Skills
Program Management, Risk Management, Workforce Management, Global Sourcing, Outsourcing, Product Management, Business Intelligence, Business Analysis, Contract Negotiation, Process Improvement, Vendor Management, Integration, Leadership, Agile Methodologies, SDLC, Management, Cross-functional Team..., Project Management, Strategy, Requirements Analysis, IT Strategy, PMP, Business Process..., E-commerce, Enterprise Software, Project Portfolio..., Consulting, PMO, Team Leadership, Software Development, Project Delivery, Software Project...
Education
Iowa Wesleyan
BA
University of Denver
MS
StarTek January 2011 - February 2012
Independent Management Consulting Professional September 2010 - October 2010
Travelport 2002 - April 2010
Travelport 2006 - 2007
Travelport 2005 - 2005
Travelport 2001 - 2004
Travelport (Previously doing business as United Airlines, Covia, Galileo Intl and Cendant TDS) 1983 - 2001
Skills
Program Management, Risk Management, Workforce Management, Global Sourcing, Outsourcing, Product Management, Business Intelligence, Business Analysis, Contract Negotiation, Process Improvement, Vendor Management, Integration, Leadership, Agile Methodologies, SDLC, Management, Cross-functional Team..., Project Management, Strategy, Requirements Analysis, IT Strategy, PMP, Business Process..., E-commerce, Enterprise Software, Project Portfolio..., Consulting, PMO, Team Leadership, Software Development, Project Delivery, Software Project...
Education
Iowa Wesleyan
BA
University of Denver
MS
Tobin Moon Tobin Moon's StarTek Experience September 1995 - May 1999
Job Audit and Accounting Manager at TYS, LLP
Industry Accounting
Experience
TYS LLP January 2011 - Present
TYS, LLP January 2011 - Present
Surety Association of Northern CA January 2011 - December 2013
ThomasYork, LLP October 2007 - January 2011
Jones, Henle & Schunck 2001 - 2007
Lakewood Country Club September 1999 - September 2001
StarTek September 1995 - May 1999
Skills
Assurance, Construction Accounting, Accounting, Audit, Tax, Financial Reporting, Internal Controls, Auditing, Tax Preparation, CPA, Management Consulting, Tax Research, Tax Returns, Income Tax, QuickBooks, Bookkeeping, Financial Statements, Corporate Tax, Strategic Financial..., Partnership Taxation, Financial Accounting, GAAP, S Corporations, Tax Accounting, Revenue Recognition, Payroll Taxes, ProSystem fx Tax, General Ledger, Fixed Assets, US GAAP, Cost Accounting, Consolidation, Accounts Payable, Account Reconciliation, Accruals, Journal Entries, Forensic Accounting, Cash Management
Education
University of Northern Colorado 1996 — 1999
BS, Accounting
Pittsburg High School 1987 — 1991
TYS LLP January 2011 - Present
TYS, LLP January 2011 - Present
Surety Association of Northern CA January 2011 - December 2013
ThomasYork, LLP October 2007 - January 2011
Jones, Henle & Schunck 2001 - 2007
Lakewood Country Club September 1999 - September 2001
StarTek September 1995 - May 1999
Skills
Assurance, Construction Accounting, Accounting, Audit, Tax, Financial Reporting, Internal Controls, Auditing, Tax Preparation, CPA, Management Consulting, Tax Research, Tax Returns, Income Tax, QuickBooks, Bookkeeping, Financial Statements, Corporate Tax, Strategic Financial..., Partnership Taxation, Financial Accounting, GAAP, S Corporations, Tax Accounting, Revenue Recognition, Payroll Taxes, ProSystem fx Tax, General Ledger, Fixed Assets, US GAAP, Cost Accounting, Consolidation, Accounts Payable, Account Reconciliation, Accruals, Journal Entries, Forensic Accounting, Cash Management
Education
University of Northern Colorado 1996 — 1999
BS, Accounting
Pittsburg High School 1987 — 1991
Jim Yahres, PMP Jim Yahres, PMP's StarTek Experience 2004 - 2005
Job Lead Associate at Booz Allen Hamilton
Industry Information Technology and Services
Experience
Booz Allen Hamilton July 2010 - Present
Enterpulse March 2007 - August 2010
AnchorPoint July 2005 - March 2007
StarTek 2004 - 2005
StarTek 2004 - 2005
StarTek 2004 - 2005
Wideorbit 2002 - 2005
Encoda Systems 2000 - 2002
Skills
Business Analysis, Software Development, Requirements Management, Program Management, Requirements Analysis, SharePoint, Process Improvement, Project Management, Program Evaluation, Enterprise Architecture, Quality Assurance, SDLC, Management, Requirements Gathering, Resource Management, Software Documentation, Business Intelligence, MS Project, ERP, Project Planning
Education
University of Phoenix 2003 — 2007
BSIT, Information Technology
Dale Carnegie
University of Phoenix
Masters Certificate in Project Management, Project Management
Booz Allen Hamilton July 2010 - Present
Enterpulse March 2007 - August 2010
AnchorPoint July 2005 - March 2007
StarTek 2004 - 2005
StarTek 2004 - 2005
StarTek 2004 - 2005
Wideorbit 2002 - 2005
Encoda Systems 2000 - 2002
Skills
Business Analysis, Software Development, Requirements Management, Program Management, Requirements Analysis, SharePoint, Process Improvement, Project Management, Program Evaluation, Enterprise Architecture, Quality Assurance, SDLC, Management, Requirements Gathering, Resource Management, Software Documentation, Business Intelligence, MS Project, ERP, Project Planning
Education
University of Phoenix 2003 — 2007
BSIT, Information Technology
Dale Carnegie
University of Phoenix
Masters Certificate in Project Management, Project Management
John Vanderpool John Vanderpool's StarTek Experience 2007 - 2008
Job Business Development Executive
Industry Outsourcing/Offshoring
Experience
Firstsource Group USA 2011 - 2014
Kencall 2009 - 2011
APAC Customer Services 2008 - 2009
StarTek 2007 - 2008
Primal Solutions, Inc. 2005 - 2007
Convergys 1996 - 2005
CSG Systems 1986 - 1996
Education
University of Illinois at Urbana-Champaign
BA, Business
University of Kentucky
MBA, Marketing
Firstsource Group USA 2011 - 2014
Kencall 2009 - 2011
APAC Customer Services 2008 - 2009
StarTek 2007 - 2008
Primal Solutions, Inc. 2005 - 2007
Convergys 1996 - 2005
CSG Systems 1986 - 1996
Education
University of Illinois at Urbana-Champaign
BA, Business
University of Kentucky
MBA, Marketing
Collin Varner Collin Varner's StarTek Experience December 2011 - 2015
Job Director of Marketing at Navajo Express
Industry Marketing and Advertising
Experience
Navajo Express January 2015 - Present
STARTEK December 2011 - 2015
Pacific Dental Services January 2011 - July 2011
The Sports Authority June 2010 - December 2010
Heinrich Marketing January 2010 - April 2010
Cactus Marketing Communication October 2006 - September 2009
Ground Zero Sports Marketing May 2005 - August 2006
Skills
Marketing Communications, Marketing Strategy, Marketing, Event Planning, Market Planning, Sponsorship, Program Management, Creative Direction, Corporate Branding, Sales, Event Management, Recruiting, Social Media Marketing
Education
University of Colorado Boulder - Leeds School of Business 2002 — 2006
Bachelor of Science, Marketing
University of Colorado at Boulder - Leeds School of Business 2002 — 2006
Bachelor of Science, Marketing
Navajo Express January 2015 - Present
STARTEK December 2011 - 2015
Pacific Dental Services January 2011 - July 2011
The Sports Authority June 2010 - December 2010
Heinrich Marketing January 2010 - April 2010
Cactus Marketing Communication October 2006 - September 2009
Ground Zero Sports Marketing May 2005 - August 2006
Skills
Marketing Communications, Marketing Strategy, Marketing, Event Planning, Market Planning, Sponsorship, Program Management, Creative Direction, Corporate Branding, Sales, Event Management, Recruiting, Social Media Marketing
Education
University of Colorado Boulder - Leeds School of Business 2002 — 2006
Bachelor of Science, Marketing
University of Colorado at Boulder - Leeds School of Business 2002 — 2006
Bachelor of Science, Marketing
Stacey (Adkins) Spicer Stacey (Adkins) Spicer's StarTek Experience January 2012 - September 2012
Job Recruiter/Talent Advisor at Wells Fargo
Industry Financial Services
Experience
Wells Fargo September 2012 - Present
StarTek January 2012 - September 2012
Telvista Inc. April 2008 - January 2012
Petal Pushers Florist January 2005 - November 2007
Leland's Tile Company June 2003 - May 2005
Skills
Recruitment/Retention, Hiring Practices, Personnel Recruiting, Offer Letters, Job Posting, Candidates Searching, Internet Recruiting, Creative Sourcing, Candidate Assessment, Employee Referral..., Job Description..., Interviewing, Sourcing, Applicant Tracking..., Onboarding, Screening, Job Fairs, Background Checks, Technical Recruiting, Talent Acquisition, Full-cycle Recruiting, Hiring, Employee Relations, Personnel Selection, Recruiting, Human Resources, Temporary Placement, Interviews, Temporary Staffing, Staffing Services, Contract Recruitment, Training, Personnel Management, Leadership, Payroll, Screening Resumes, Management, SDLC, Job Scanning, Job Descriptions
Education
University of Phoenix 2014 — 2015
Bachelor's degree, Human Resources Management/Personnel Administration, General
University of Phoenix 2011 — 2013
AAHSM, Human Services Management
Pittsylvania Vocational Education 1990 — 1992
Dan River High School 1988 — 1992
Diploma, General
Wells Fargo September 2012 - Present
StarTek January 2012 - September 2012
Telvista Inc. April 2008 - January 2012
Petal Pushers Florist January 2005 - November 2007
Leland's Tile Company June 2003 - May 2005
Skills
Recruitment/Retention, Hiring Practices, Personnel Recruiting, Offer Letters, Job Posting, Candidates Searching, Internet Recruiting, Creative Sourcing, Candidate Assessment, Employee Referral..., Job Description..., Interviewing, Sourcing, Applicant Tracking..., Onboarding, Screening, Job Fairs, Background Checks, Technical Recruiting, Talent Acquisition, Full-cycle Recruiting, Hiring, Employee Relations, Personnel Selection, Recruiting, Human Resources, Temporary Placement, Interviews, Temporary Staffing, Staffing Services, Contract Recruitment, Training, Personnel Management, Leadership, Payroll, Screening Resumes, Management, SDLC, Job Scanning, Job Descriptions
Education
University of Phoenix 2014 — 2015
Bachelor's degree, Human Resources Management/Personnel Administration, General
University of Phoenix 2011 — 2013
AAHSM, Human Services Management
Pittsylvania Vocational Education 1990 — 1992
Dan River High School 1988 — 1992
Diploma, General
Emily Millar Emily Millar's StarTek Experience August 2013 - Present
Job SVP, Client Solutions & Strategy at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek August 2013 - Present
StarTek December 2011 - Present
TELUS International February 2010 - November 2011
Stream Global Services April 2008 - March 2009
Sitel (formerly ClientLogic) January 2002 - January 2008
Adobe Systems September 1999 - April 2001
Adobe Systems 1998 - 1999
Claris Corporation (Apple Computer Subsidiary) 1992 - 1998
Apple Computer 1990 - 1992
Skills
Leadership, Vendor Management, Contact Centers, CRM, Outsourcing, Business Development, BPO, Program Management, Call Centers, SaaS, Enterprise Software, Management, Customer Experience, Team Management, Operations Management, Telecommunications, Account Management, Lead Generation, Strategic Planning, Strategy, Customer Satisfaction, Start-ups, Strategic Partnerships, Training, Solution Selling, Customer Retention, Professional Services, Business Intelligence, Sales Management, Service Delivery, Sales Process
Education
University of Northern Iowa
Bachelor of Arts, Business
StarTek August 2013 - Present
StarTek December 2011 - Present
TELUS International February 2010 - November 2011
Stream Global Services April 2008 - March 2009
Sitel (formerly ClientLogic) January 2002 - January 2008
Adobe Systems September 1999 - April 2001
Adobe Systems 1998 - 1999
Claris Corporation (Apple Computer Subsidiary) 1992 - 1998
Apple Computer 1990 - 1992
Skills
Leadership, Vendor Management, Contact Centers, CRM, Outsourcing, Business Development, BPO, Program Management, Call Centers, SaaS, Enterprise Software, Management, Customer Experience, Team Management, Operations Management, Telecommunications, Account Management, Lead Generation, Strategic Planning, Strategy, Customer Satisfaction, Start-ups, Strategic Partnerships, Training, Solution Selling, Customer Retention, Professional Services, Business Intelligence, Sales Management, Service Delivery, Sales Process
Education
University of Northern Iowa
Bachelor of Arts, Business
Audra Garrison Audra Garrison's StarTek Experience March 2014 - Present
Job Leadership | Bilingual | Management | Business Operations| Coaching | Training |
Industry Management Consulting
Experience
STARTEK March 2014 - Present
Successful Health Solutions, Inc. April 1996 - Present
Harland Clarke January 2006 - December 2013
Protocol Integrated Direct Marketing 2006 - December 2006
MCI Communications, Inc January 1992 - January 1997
MCI 1988 - 1995
Financial Aid Office January 1988 - January 1992
Skills
Spanish, Mentoring, Team Building, Leadership Development, Call Center, Customer Experience, Lead Generation, Customer Relations, B2B, Call Centers, Marketing, Management, Customer Service, Vendor Management, Sales, Account Management, Product Marketing, Budgets, Product Management, CRM, Leadership, Customer Retention, Selling, Strategy, Business Development, Team Leadership, Sales Process, Direct Sales, Salesforce.com, Networking, Customer Satisfaction, Sales Management, Cross-functional Team..., Strategic Partnerships, Solution Selling, New Business Development, Sales Operations
Education
University of Northern Colorado 1988 — 1992
BA, International Trade; Economics; Spanish
STARTEK March 2014 - Present
Successful Health Solutions, Inc. April 1996 - Present
Harland Clarke January 2006 - December 2013
Protocol Integrated Direct Marketing 2006 - December 2006
MCI Communications, Inc January 1992 - January 1997
MCI 1988 - 1995
Financial Aid Office January 1988 - January 1992
Skills
Spanish, Mentoring, Team Building, Leadership Development, Call Center, Customer Experience, Lead Generation, Customer Relations, B2B, Call Centers, Marketing, Management, Customer Service, Vendor Management, Sales, Account Management, Product Marketing, Budgets, Product Management, CRM, Leadership, Customer Retention, Selling, Strategy, Business Development, Team Leadership, Sales Process, Direct Sales, Salesforce.com, Networking, Customer Satisfaction, Sales Management, Cross-functional Team..., Strategic Partnerships, Solution Selling, New Business Development, Sales Operations
Education
University of Northern Colorado 1988 — 1992
BA, International Trade; Economics; Spanish
Jennifer Brodsky Jennifer Brodsky's StarTek Experience October 2011 - November 2013
Job Currently seeking Employment
Industry Retail
Experience
StarTek October 2011 - November 2013
Crossmark Marketing Corp June 2006 - January 2012
Lantis Merchandising January 2008 - October 2008
Hallmark Marketing Corp February 2006 - March 2008
RETAIL ASSISTANCE CORP January 1996 - January 2006
Venture Stores September 1993 - March 1996
Skills
Merchandising, Customer Service, Purchasing, Inventory, Retail, Sales, Sales Operations, Pricing, New Business Development, Product Development, Product Management, Inventory Management, Competitive Analysis, Sales Management, Advertising, Team Building, Customer Satisfaction, Marketing Strategy, Telephone Skills, Management, Budgets, Marketing, Microsoft Office, Account Management, Time Management, Negotiation, Training, Outlook, Call Centers, Team Leadership, Leadership
Education
University of Phoenix 2009 — 2011
Masters Degree, Business Administration
University of Phoenix 2009 — 2011
Masters, Business Administration
ANTHEM COLLEGE 2006 — 2009
Bachelor of Science, Business Management
StarTek October 2011 - November 2013
Crossmark Marketing Corp June 2006 - January 2012
Lantis Merchandising January 2008 - October 2008
Hallmark Marketing Corp February 2006 - March 2008
RETAIL ASSISTANCE CORP January 1996 - January 2006
Venture Stores September 1993 - March 1996
Skills
Merchandising, Customer Service, Purchasing, Inventory, Retail, Sales, Sales Operations, Pricing, New Business Development, Product Development, Product Management, Inventory Management, Competitive Analysis, Sales Management, Advertising, Team Building, Customer Satisfaction, Marketing Strategy, Telephone Skills, Management, Budgets, Marketing, Microsoft Office, Account Management, Time Management, Negotiation, Training, Outlook, Call Centers, Team Leadership, Leadership
Education
University of Phoenix 2009 — 2011
Masters Degree, Business Administration
University of Phoenix 2009 — 2011
Masters, Business Administration
ANTHEM COLLEGE 2006 — 2009
Bachelor of Science, Business Management
Curtis Sullivan Curtis Sullivan's StarTek Experience August 2009 - January 2010
Job Merchandise Manager at Colorado Eagles Professional Hockey, LLC
Industry Marketing and Advertising
Experience
Colorado Eagles Professional Hockey, LLC June 2011 - July 2014
Colorado Eagles Professional Hockey, LLC August 2010 - May 2013
Self Employed February 2010 - September 2011
StarTek August 2009 - January 2010
Lambda Chi Alpha June 2007 - December 2008
University of Northern Colorado January 2005 - March 2006
Sears May 2004 - August 2004
Skills
Social Media Marketing, Staff Development, Product Development, Program Development, Online Marketing, Account Management, Public Speaking, Event Planning, Sales Management, Sales Process, Customer Retention, New Business Development, Recruiting, Marketing, Social Networking, Leadership, Customer Service, Event Management, Budgets, Management, Merchandising, Sports Retail, Payroll, Retail Sales, Customer Relations, Customer Acquisition, Accounts Receivable, Staff Management, Staff Education, Sales Promotion, B2B Marketing, Risk Management, Technical Writing, Department Budgeting, Direct Sales, Social Media, Marketing Communications, Strategic Planning, Public Relations, Training, Time Management, Blogging, CRM, Team Building, Leadership Development, Sales, Empowerment, Motivation, Team Leadership
Education
University of Northern Colorado 2003 — 2007
B.A., English
Colorado Eagles Professional Hockey, LLC June 2011 - July 2014
Colorado Eagles Professional Hockey, LLC August 2010 - May 2013
Self Employed February 2010 - September 2011
StarTek August 2009 - January 2010
Lambda Chi Alpha June 2007 - December 2008
University of Northern Colorado January 2005 - March 2006
Sears May 2004 - August 2004
Skills
Social Media Marketing, Staff Development, Product Development, Program Development, Online Marketing, Account Management, Public Speaking, Event Planning, Sales Management, Sales Process, Customer Retention, New Business Development, Recruiting, Marketing, Social Networking, Leadership, Customer Service, Event Management, Budgets, Management, Merchandising, Sports Retail, Payroll, Retail Sales, Customer Relations, Customer Acquisition, Accounts Receivable, Staff Management, Staff Education, Sales Promotion, B2B Marketing, Risk Management, Technical Writing, Department Budgeting, Direct Sales, Social Media, Marketing Communications, Strategic Planning, Public Relations, Training, Time Management, Blogging, CRM, Team Building, Leadership Development, Sales, Empowerment, Motivation, Team Leadership
Education
University of Northern Colorado 2003 — 2007
B.A., English
Chavone Jacobs Chavone Jacobs's StarTek Experience 2003 - 2005
Job SCM Lead, assigned to ULA at Bright Horizon Consulting
Industry Computer Software
Experience
Bright Horizon Consulting July 2010 - Present
ASUG - Americas' SAP Users' Group 2002 - Present
CaridianBCT April 2009 - July 2010
CRP Solutions August 2007 - July 2010
StarTek 2003 - 2005
SAP 1994 - February 2004
SAP America 1997 - 2002
Whittman-Hart/ marchFIRST/ divine 2001 - 2001
Whittman-Hart / marchFIRST 1994 - 2001
Whittman-Hart 1994 - 1997
Education
University of Northern Colorado
Bright Horizon Consulting July 2010 - Present
ASUG - Americas' SAP Users' Group 2002 - Present
CaridianBCT April 2009 - July 2010
CRP Solutions August 2007 - July 2010
StarTek 2003 - 2005
SAP 1994 - February 2004
SAP America 1997 - 2002
Whittman-Hart/ marchFIRST/ divine 2001 - 2001
Whittman-Hart / marchFIRST 1994 - 2001
Whittman-Hart 1994 - 1997
Education
University of Northern Colorado
David Joosten David Joosten's StarTek Experience January 2009 - March 2010
Job Sr. Data Warehouse Architect & Developer at ICAT
Industry Information Technology and Services
Experience
ICAT August 2015 - Present
The Sports Authority March 2010 - July 2014
StarTek January 2009 - March 2010
Comverse August 2005 - October 2008
CSG Systems October 2004 - August 2005
CSG Systems October 2004 - August 2005
Qwest Communications May 2000 - July 2004
Qwest May 2000 - July 2004
Skills
SQL, Business Intelligence, ETL, Data Warehousing, Oracle, PL/SQL, Unix Shell Scripting, DB2, Microsoft SQL Server
Education
University of Minnesota-Twin Cities 1997 — 2001
Bachelor of Science, Computer Science
ICAT August 2015 - Present
The Sports Authority March 2010 - July 2014
StarTek January 2009 - March 2010
Comverse August 2005 - October 2008
CSG Systems October 2004 - August 2005
CSG Systems October 2004 - August 2005
Qwest Communications May 2000 - July 2004
Qwest May 2000 - July 2004
Skills
SQL, Business Intelligence, ETL, Data Warehousing, Oracle, PL/SQL, Unix Shell Scripting, DB2, Microsoft SQL Server
Education
University of Minnesota-Twin Cities 1997 — 2001
Bachelor of Science, Computer Science
Dale Spencer Dale Spencer's StarTek Experience February 2004 - April 2005
Job Director of Business Development
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services March 2015 - Present
Convergys August 2012 - January 2015
Xerox Services (formerly ACS) November 2007 - August 2012
e4e June 2006 - October 2007
Telvista April 2005 - June 2006
StarTek February 2004 - April 2005
Sykes January 2003 - December 2003
EDS 1998 - 2002
Education
University of Colorado Denver
Sutherland Global Services March 2015 - Present
Convergys August 2012 - January 2015
Xerox Services (formerly ACS) November 2007 - August 2012
e4e June 2006 - October 2007
Telvista April 2005 - June 2006
StarTek February 2004 - April 2005
Sykes January 2003 - December 2003
EDS 1998 - 2002
Education
University of Colorado Denver
Amy Vigil's StarTek Experience August 2004 - April 2005
Job MBA in Accounting
Industry Financial Services
Experience
G.ORR Construction August 2015 - Present
AVM Associates LLC November 2014 - Present
Flooring LLC January 2014 - November 2014
Professional Flooring & Tile/RT3 Enterprises, LLC April 2005 - January 2014
StarTek August 2004 - April 2005
Target May 2003 - August 2004
Ripsam Steel Company April 2001 - May 2003
The Neenan Company April 1996 - April 2001
Skills
Accounting, Accounts Payable, Accounts Receivable, Payroll, Budgets, Forecasting, Tax, Construction, Construction Management, Microsoft Excel, Microsoft Office, Microsoft Word, Financial Accounting, QuickBooks, Financial Reporting, Human Resources, Bank Reconciliation, Project Planning, Invoicing, Contract Management, Account Reconciliation, Management, Auditing, Purchasing, Process Scheduler, Leadership, Strategic Financial..., Hiring, Year-end Close, Strategic Planning, Executive Management, Cash Management, Team Building, Expenses, Employee Benefits, Customer Service, Cost Control, Benefits Administration, Cash Flow, Payroll Taxes, Journal Entries, Variance Analysis, Revenue Recognition, Risk Management, Year End Accounts, Cost Accounting, Small Business, Employee Training, Great Plains Software, Fixed Assets
Education
University of Phoenix 2010 — 2012
Master of Business Administration (MBA), Accounting
University of Northern Colo 1999 — 2003
Bachelor of Applied Science (B.A.Sc.), Business/Managerial Economics
Windsor High School 1992 — 1996
High School Diploma, General Studies
G.ORR Construction August 2015 - Present
AVM Associates LLC November 2014 - Present
Flooring LLC January 2014 - November 2014
Professional Flooring & Tile/RT3 Enterprises, LLC April 2005 - January 2014
StarTek August 2004 - April 2005
Target May 2003 - August 2004
Ripsam Steel Company April 2001 - May 2003
The Neenan Company April 1996 - April 2001
Skills
Accounting, Accounts Payable, Accounts Receivable, Payroll, Budgets, Forecasting, Tax, Construction, Construction Management, Microsoft Excel, Microsoft Office, Microsoft Word, Financial Accounting, QuickBooks, Financial Reporting, Human Resources, Bank Reconciliation, Project Planning, Invoicing, Contract Management, Account Reconciliation, Management, Auditing, Purchasing, Process Scheduler, Leadership, Strategic Financial..., Hiring, Year-end Close, Strategic Planning, Executive Management, Cash Management, Team Building, Expenses, Employee Benefits, Customer Service, Cost Control, Benefits Administration, Cash Flow, Payroll Taxes, Journal Entries, Variance Analysis, Revenue Recognition, Risk Management, Year End Accounts, Cost Accounting, Small Business, Employee Training, Great Plains Software, Fixed Assets
Education
University of Phoenix 2010 — 2012
Master of Business Administration (MBA), Accounting
University of Northern Colo 1999 — 2003
Bachelor of Applied Science (B.A.Sc.), Business/Managerial Economics
Windsor High School 1992 — 1996
High School Diploma, General Studies
Jacob Masters's StarTek Experience September 2015 - Present
Job Student at University of Louisville
Industry Sports
Experience
STARTEK September 2015 - Present
Education
University of Louisville 2015 — 2017
STARTEK September 2015 - Present
Education
University of Louisville 2015 — 2017
Christopher Wiegand Christopher Wiegand's StarTek Experience October 1997 - July 2000
Job CTO and Partner at DoBizLo
Industry Information Technology and Services
Experience
Shuffling Madness Media September 2012 - Present
DoBizLo September 2012 - Present
Seville Townhomes January 2011 - Present
Mobile Accord, Inc. January 2012 - September 2012
The mGive Foundation February 2011 - September 2012
Mobile Accord, Inc. March 2008 - January 2011
HouseFront January 2007 - March 2008
Signal Behavioral Health Network 2002 - 2007
Avaya (contractor) August 2000 - February 2002
StarTek October 1997 - July 2000
Skills
C#, PHP, SQL, MySQL, CouchDB, Ubuntu, Linux, IPv6, IPSec, OpenVPN, ASP.NET, SSRS, JavaScript, HTML 5, Agile Methodologies, Mobile Technology, Apache, Android, Mobile Devices, CSS, Microsoft SQL Server, Mobile Applications, Software Development, Solutions Marketing, iOS, Java, ASP.NET MVC, T-SQL, CentOS, HTML, Access, Ruby on Rails, Business Intelligence, Business Strategy, Business Development, Databases, Web Applications, Database Design, IIS, jQuery
Education
University of Northern Colorado 1995 — 1996
None, N/A
Shuffling Madness Media September 2012 - Present
DoBizLo September 2012 - Present
Seville Townhomes January 2011 - Present
Mobile Accord, Inc. January 2012 - September 2012
The mGive Foundation February 2011 - September 2012
Mobile Accord, Inc. March 2008 - January 2011
HouseFront January 2007 - March 2008
Signal Behavioral Health Network 2002 - 2007
Avaya (contractor) August 2000 - February 2002
StarTek October 1997 - July 2000
Skills
C#, PHP, SQL, MySQL, CouchDB, Ubuntu, Linux, IPv6, IPSec, OpenVPN, ASP.NET, SSRS, JavaScript, HTML 5, Agile Methodologies, Mobile Technology, Apache, Android, Mobile Devices, CSS, Microsoft SQL Server, Mobile Applications, Software Development, Solutions Marketing, iOS, Java, ASP.NET MVC, T-SQL, CentOS, HTML, Access, Ruby on Rails, Business Intelligence, Business Strategy, Business Development, Databases, Web Applications, Database Design, IIS, jQuery
Education
University of Northern Colorado 1995 — 1996
None, N/A
Kierra Walker's StarTek Experience February 2010 - December 2010
Job Customer Service Representative at MidArkansas Utilities
Industry Utilities
Experience
Mid-Arkansas Utilities December 2014 - Present
U.S. Department of Veterans Affairs October 2014 - Present
U.S. Department of Veterans Affairs June 2014 - September 2014
Kroger January 2012 - April 2013
STARTEK February 2010 - December 2010
AAA October 2008 - September 2009
Fred's Inc. March 2008 - July 2008
MCP Trucking January 2005 - February 2008
Skills
PowerPoint, Microsoft Excel, Microsoft Word, Outlook, 60 WPM, Publisher, OneNote, Quickbooks, Training, Data Entry, Invoicing, Customer Service, Administrative..., Problem Solving, Filing, Payroll, Fax, Time Management, Telephone Skills, Sales, Customer Satisfaction, Administration, Documentation, Cashiering, Access, Teamwork, Critical Thinking, Team Building, Medical Terminology, Spreadsheets, Leadership, Office Administration, Office Equipment, Strategic Planning, HIPAA, Healthcare, Troubleshooting, Medical Billing, Phone Etiquette
Education
University of Phoenix 2013 — 2015
Bachelor of Science, Healthcare Administration/Health Management
University of Phoenix 2011 — 2013
Associate of Arts, Health Care Administration/Medical Records
Mid-Arkansas Utilities December 2014 - Present
U.S. Department of Veterans Affairs October 2014 - Present
U.S. Department of Veterans Affairs June 2014 - September 2014
Kroger January 2012 - April 2013
STARTEK February 2010 - December 2010
AAA October 2008 - September 2009
Fred's Inc. March 2008 - July 2008
MCP Trucking January 2005 - February 2008
Skills
PowerPoint, Microsoft Excel, Microsoft Word, Outlook, 60 WPM, Publisher, OneNote, Quickbooks, Training, Data Entry, Invoicing, Customer Service, Administrative..., Problem Solving, Filing, Payroll, Fax, Time Management, Telephone Skills, Sales, Customer Satisfaction, Administration, Documentation, Cashiering, Access, Teamwork, Critical Thinking, Team Building, Medical Terminology, Spreadsheets, Leadership, Office Administration, Office Equipment, Strategic Planning, HIPAA, Healthcare, Troubleshooting, Medical Billing, Phone Etiquette
Education
University of Phoenix 2013 — 2015
Bachelor of Science, Healthcare Administration/Health Management
University of Phoenix 2011 — 2013
Associate of Arts, Health Care Administration/Medical Records
Erin Fleck, CCP, GRP's StarTek Experience June 2004 - December 2005
Job Compensation and Benefits / Total Rewards Leader
Industry Mining & Metals
Experience
Orica October 2012 - Present
Orica March 2007 - October 2012
StarTek, Inc. June 2006 - February 2007
tw telecom December 2005 - June 2006
STARTEK June 2004 - December 2005
Watson Pharmaceuticals, Inc. August 1998 - March 2004
Skills
Employee Benefits, Compensation Structure..., Group Benefit Plans, Strategic Planning, SAP HR, Defined Benefit, Global Compensation, Incentive Programs, Remuneration, Deferred Compensation, Workers Compensation, FMLA, Disability Management, Pay for Performance, Defined Contribution, Job Evaluation, Performance Management, HRIS, Compensation Structures, Employee Relations, Personnel Management, Workforce Planning, Job Descriptions, Human Resources, Compensation & Benefit, Talent Management, Labor Relations, Succession Planning, Job Analysis, Salary, Management, Employee Engagement, Change Management, Leadership, HR Policies, Compensation
Education
University of La Verne 1998 — 2000
Bachelor of Science (B.S.), Health Services Management
University of California, San Diego 1991 — 1993
Orica October 2012 - Present
Orica March 2007 - October 2012
StarTek, Inc. June 2006 - February 2007
tw telecom December 2005 - June 2006
STARTEK June 2004 - December 2005
Watson Pharmaceuticals, Inc. August 1998 - March 2004
Skills
Employee Benefits, Compensation Structure..., Group Benefit Plans, Strategic Planning, SAP HR, Defined Benefit, Global Compensation, Incentive Programs, Remuneration, Deferred Compensation, Workers Compensation, FMLA, Disability Management, Pay for Performance, Defined Contribution, Job Evaluation, Performance Management, HRIS, Compensation Structures, Employee Relations, Personnel Management, Workforce Planning, Job Descriptions, Human Resources, Compensation & Benefit, Talent Management, Labor Relations, Succession Planning, Job Analysis, Salary, Management, Employee Engagement, Change Management, Leadership, HR Policies, Compensation
Education
University of La Verne 1998 — 2000
Bachelor of Science (B.S.), Health Services Management
University of California, San Diego 1991 — 1993
Jenny Chestnut Jenny Chestnut's StarTek Experience November 2008 - January 2010
Job Consumer Services Professional
Industry Consumer Services
Experience
Alvarado Group, LLC dba Taco Bell May 2014 - March 2015
RCW Enterprises, Inc. January 2010 - July 2011
STARTEK November 2008 - January 2010
Weld County Title Company January 1996 - November 2006
Skills
Communication Skills, Team Leadership, Typing, Customer Service, Creativity, Creative Problem Solving, Microsoft Office, CompTIA A+ Certification, Customer Experience, Teamwork, Employee Training, Call Centers, Training, Social Networking, Process Improvement, Management, Data Entry, Troubleshooting, Coaching, Telephone Skills, Customer Satisfaction, Customer Retention, Leadership
Education
University of Northern Colorado 2006 — 2009
Bachelor of Arts (B.A.), Psychology
Alvarado Group, LLC dba Taco Bell May 2014 - March 2015
RCW Enterprises, Inc. January 2010 - July 2011
STARTEK November 2008 - January 2010
Weld County Title Company January 1996 - November 2006
Skills
Communication Skills, Team Leadership, Typing, Customer Service, Creativity, Creative Problem Solving, Microsoft Office, CompTIA A+ Certification, Customer Experience, Teamwork, Employee Training, Call Centers, Training, Social Networking, Process Improvement, Management, Data Entry, Troubleshooting, Coaching, Telephone Skills, Customer Satisfaction, Customer Retention, Leadership
Education
University of Northern Colorado 2006 — 2009
Bachelor of Arts (B.A.), Psychology
Crystal Woolen Crystal Woolen's StarTek Experience November 2009 - December 2012
Job Peer Support Specialist at Grand Junction VA Medical Center
Industry Hospital & Health Care
Experience
Grand Junction VA Medical Center February 2014 - Present
Marillac Clinic November 2013 - Present
University of Phoenix September 2010 - September 2013
STARTEK November 2009 - December 2012
Us Army Reserves 2000 - 2008
Us Army Reserves 2000 - 2008
Grand Junction Housing Authority July 2005 - July 2007
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Research, Customer Service, Public Speaking, Teamwork, Healthcare, Social Media, Windows, English, Data Analysis, Access
Education
University of Phoenix 2010 — 2013
Bachelor of Science (B.S.), Health/Health Care Administration/Management
University of Phoenix 2010 — 2013
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Grand Junction VA Medical Center February 2014 - Present
Marillac Clinic November 2013 - Present
University of Phoenix September 2010 - September 2013
STARTEK November 2009 - December 2012
Us Army Reserves 2000 - 2008
Us Army Reserves 2000 - 2008
Grand Junction Housing Authority July 2005 - July 2007
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Research, Customer Service, Public Speaking, Teamwork, Healthcare, Social Media, Windows, English, Data Analysis, Access
Education
University of Phoenix 2010 — 2013
Bachelor of Science (B.S.), Health/Health Care Administration/Management
University of Phoenix 2010 — 2013
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Jennifer Esbenshade Jennifer Esbenshade's StarTek Experience October 2009 - December 2011
Job Manager of FP&A at DCP Midstream
Industry Oil & Energy
Experience
DCP Midstream June 2012 - Present
DCP Midstream December 2011 - May 2012
StarTek October 2009 - December 2011
Grand Targhee 2008 - 2009
Deloitte & Touche September 2006 - November 2008
Skills
Financial Reporting, Hyperion Enterprise, Accounting, Sarbanes-Oxley Act, Auditing, Internal Controls, Financial Analysis, Forecasting, GAAP, Variance Analysis, US GAAP, Finance, Financial Accounting, General Ledger, Revenue Recognition, Management
Education
University of Southern California - Marshall School of Business 2005 — 2006
Masters, Accounting
University of California, Irvine 2000 — 2004
BA, Economics
DCP Midstream June 2012 - Present
DCP Midstream December 2011 - May 2012
StarTek October 2009 - December 2011
Grand Targhee 2008 - 2009
Deloitte & Touche September 2006 - November 2008
Skills
Financial Reporting, Hyperion Enterprise, Accounting, Sarbanes-Oxley Act, Auditing, Internal Controls, Financial Analysis, Forecasting, GAAP, Variance Analysis, US GAAP, Finance, Financial Accounting, General Ledger, Revenue Recognition, Management
Education
University of Southern California - Marshall School of Business 2005 — 2006
Masters, Accounting
University of California, Irvine 2000 — 2004
BA, Economics
Tammy Fornelius, SPHR's StarTek Experience July 2007 - March 2010
Job Director of Talent Acquisition at Spectranetics
Industry Telecommunications
Experience
Spectranetics February 2013 - Present
tw telecom, inc. July 2010 - January 2012
StarTek July 2007 - March 2010
EchoStar Communications July 1998 - July 2007
Layton Construction December 1996 - January 1998
Skills
Talent Acquisition, HRIS, Payroll, Onboarding, Information Technology, Applicant Tracking..., Workforce Planning, FLSA, Recruiting, Strategic Thinking, Human Resources, Executive Search, Training, Personnel Management, Sourcing, Leadership, Employee Relations, Management, College Recruiting, Call Centers, Program Management, Strategy, Talent Management, Deferred Compensation, Succession Planning, Customer Retention, Hiring, Organizational..., Internet Recruiting, Performance Management, Interviews, Outsourcing, Employee Engagement, Temporary Placement, Employee Training, Vendor Management, Employee Benefits, Screening
Education
HRCI - Human Resources Certification Institute
SPHR, Human Resources
University of Alaska Fairbanks 1992 — 1994
BA, Business Administration
Spectranetics February 2013 - Present
tw telecom, inc. July 2010 - January 2012
StarTek July 2007 - March 2010
EchoStar Communications July 1998 - July 2007
Layton Construction December 1996 - January 1998
Skills
Talent Acquisition, HRIS, Payroll, Onboarding, Information Technology, Applicant Tracking..., Workforce Planning, FLSA, Recruiting, Strategic Thinking, Human Resources, Executive Search, Training, Personnel Management, Sourcing, Leadership, Employee Relations, Management, College Recruiting, Call Centers, Program Management, Strategy, Talent Management, Deferred Compensation, Succession Planning, Customer Retention, Hiring, Organizational..., Internet Recruiting, Performance Management, Interviews, Outsourcing, Employee Engagement, Temporary Placement, Employee Training, Vendor Management, Employee Benefits, Screening
Education
HRCI - Human Resources Certification Institute
SPHR, Human Resources
University of Alaska Fairbanks 1992 — 1994
BA, Business Administration
Bill Matonte's StarTek Experience February 2005 - July 2007
Job Software Engineer at Syntel
Industry Information Technology and Services
Experience
Syntel March 2015 - Present
Cheyenne Technology May 2014 - September 2014
Medicine Bow Technologies December 2013 - May 2014
University of Wyoming EPSCOR June 2013 - August 2013
Wild West Tax Services January 2013 - May 2013
FCH November 2009 - September 2011
United States Department of Defense May 2008 - July 2008
StarTek February 2005 - July 2007
Skills
HTML, Java Language, C++ Language, Computer Hardware, Assembaly Language, Matlab, Legal Research Skills, Legal Writing, Technical Writing, Property Management, Regulatory Affairs, Visual Basic, Discrete Mathematics, Functional Programming, C, Disaster Recovery, Computer Imaging, Haskell, Differential Equations, MPI, GUI, NetBeans, Eclipse, XML, Linux, System Administration, C#, Java, Web Applications, Fortran, Physics, Enterprise Software, Repository, Scientific Computing, Computer Security, MVC Architecture, Spring MVC, no-SQL, Relational Databases, SQL, Python, JavaScript, SoapUI, J2EE Web Services, REST, Agile Methodologies, Scrum, Numerical Linear Algebra, C++
Education
University of Wyoming 2012 — 2015
Bachelors of Science, Computer Science, A-
Univesity of Wyoming College of Law 2006 — 2009
Doctor of Law (J.D.), C+
University of Wyoming 2004 — 2006
Bachelor of Arts (B.A.), Political Science, A-
University of Colorado Boulder
Master of Engineering (MEng), Computer Science
Syntel March 2015 - Present
Cheyenne Technology May 2014 - September 2014
Medicine Bow Technologies December 2013 - May 2014
University of Wyoming EPSCOR June 2013 - August 2013
Wild West Tax Services January 2013 - May 2013
FCH November 2009 - September 2011
United States Department of Defense May 2008 - July 2008
StarTek February 2005 - July 2007
Skills
HTML, Java Language, C++ Language, Computer Hardware, Assembaly Language, Matlab, Legal Research Skills, Legal Writing, Technical Writing, Property Management, Regulatory Affairs, Visual Basic, Discrete Mathematics, Functional Programming, C, Disaster Recovery, Computer Imaging, Haskell, Differential Equations, MPI, GUI, NetBeans, Eclipse, XML, Linux, System Administration, C#, Java, Web Applications, Fortran, Physics, Enterprise Software, Repository, Scientific Computing, Computer Security, MVC Architecture, Spring MVC, no-SQL, Relational Databases, SQL, Python, JavaScript, SoapUI, J2EE Web Services, REST, Agile Methodologies, Scrum, Numerical Linear Algebra, C++
Education
University of Wyoming 2012 — 2015
Bachelors of Science, Computer Science, A-
Univesity of Wyoming College of Law 2006 — 2009
Doctor of Law (J.D.), C+
University of Wyoming 2004 — 2006
Bachelor of Arts (B.A.), Political Science, A-
University of Colorado Boulder
Master of Engineering (MEng), Computer Science
Gah Bird Gah Bird's StarTek Experience 2005 - 2009
Job Director Mprove Sales | Executive Search
Industry Information Technology and Services
Experience
Mprove Sales April 2014 - Present
TELUS International April 2013 - April 2014
Cisco 2010 - March 2013
StarTek 2005 - 2009
StarTek 2003 - 2005
Research In Motion 2001 - 2003
J.D. Edwards 1999 - 2001
IBM Corporation 1989 - 1999
Skills
Customer Experience, Enterprise Software, Solution Selling, Business Development, Sales, Direct Sales, Cross-functional Team..., Lead Generation, Account Management, Sales Process, Security, Outsourcing, Telecommunications, Call Centers, Customer Satisfaction, CRM, Salesforce.com, Call Center, Operations Management, Workforce Management, BPO, Networking, Customer Retention, Channel Partners, Contact Centers, Go-to-market Strategy, Contract Negotiation, Cisco Technologies, Information Technology, Mobile Technology, Recruiting, Leadership, Process Improvement, Training, Professional Services, SaaS, Vendor Management
Education
University of Nebraska-Lincoln 1981 — 1985
B.S., Mechanical Engineering
Mprove Sales April 2014 - Present
TELUS International April 2013 - April 2014
Cisco 2010 - March 2013
StarTek 2005 - 2009
StarTek 2003 - 2005
Research In Motion 2001 - 2003
J.D. Edwards 1999 - 2001
IBM Corporation 1989 - 1999
Skills
Customer Experience, Enterprise Software, Solution Selling, Business Development, Sales, Direct Sales, Cross-functional Team..., Lead Generation, Account Management, Sales Process, Security, Outsourcing, Telecommunications, Call Centers, Customer Satisfaction, CRM, Salesforce.com, Call Center, Operations Management, Workforce Management, BPO, Networking, Customer Retention, Channel Partners, Contact Centers, Go-to-market Strategy, Contract Negotiation, Cisco Technologies, Information Technology, Mobile Technology, Recruiting, Leadership, Process Improvement, Training, Professional Services, SaaS, Vendor Management
Education
University of Nebraska-Lincoln 1981 — 1985
B.S., Mechanical Engineering
Lisa Christy Lisa Christy's StarTek Experience April 2015 - June 2015
Job Global Sourcing Specialist at STARTEK
Industry Outsourcing/Offshoring
Experience
STARTEK April 2015 - June 2015
First Data Corporation March 2006 - December 2014
First Data Corporation January 2005 - March 2006
SuperCoups January 2003 - October 2004
Fujitsu January 1993 - June 2002
Honeywell 1989 - 1992
Skills
Purchasing, Project Management, Vendor Management, Process Improvement, Procurement, Risk Management, Business Analysis, Invoicing, Forecasting, Analysis, Contract Requirements, Contract Negotiation, Legal Contract Review, Payments, Sales, Cross-functional Team..., CRM, Customer Service, Management, Product Management
Education
University of Colorado Denver 1992 — 1992
Paralegal, Certificate
STARTEK April 2015 - June 2015
First Data Corporation March 2006 - December 2014
First Data Corporation January 2005 - March 2006
SuperCoups January 2003 - October 2004
Fujitsu January 1993 - June 2002
Honeywell 1989 - 1992
Skills
Purchasing, Project Management, Vendor Management, Process Improvement, Procurement, Risk Management, Business Analysis, Invoicing, Forecasting, Analysis, Contract Requirements, Contract Negotiation, Legal Contract Review, Payments, Sales, Cross-functional Team..., CRM, Customer Service, Management, Product Management
Education
University of Colorado Denver 1992 — 1992
Paralegal, Certificate
Jeffery Trottie's StarTek Experience April 2004 - June 2005
Job Computer Technician at Rapides Parish School Board
Industry Higher Education
Experience
Rapides Parish School Board December 2007 - Present
FedEx Express June 2005 - December 2007
STARTEK April 2004 - June 2005
Cleco Corporation August 1998 - May 2002
Cleco Corporation June 1995 - August 1998
Cleco Corporation December 1990 - June 1995
Skills
Windows 7, Windows, Windows Server, Security, Active Directory, Microsoft Excel, Microsoft Word, Project Management, Microsoft SQL Server, DHCP, Software Installation, Networking, Group Policy, Technical Support, Training
Education
University of Louisiana at Lafayette 1980 — 1982
Louisiana State University at Alexandria
Rapides Parish School Board December 2007 - Present
FedEx Express June 2005 - December 2007
STARTEK April 2004 - June 2005
Cleco Corporation August 1998 - May 2002
Cleco Corporation June 1995 - August 1998
Cleco Corporation December 1990 - June 1995
Skills
Windows 7, Windows, Windows Server, Security, Active Directory, Microsoft Excel, Microsoft Word, Project Management, Microsoft SQL Server, DHCP, Software Installation, Networking, Group Policy, Technical Support, Training
Education
University of Louisiana at Lafayette 1980 — 1982
Louisiana State University at Alexandria
Shalithya Stewart's StarTek Experience 2008 - 2010
Job Customer Care Representative at NewAsurion
Industry
Experience
NewAsurion August 2008 - Present
Startek 2008 - 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, C++, Java, HTML
Education
University of Louisiana at Monroe 2012 — 2013
Bachelor of Arts (B.A.), Psychology
University of Louisana- Monroe
NewAsurion August 2008 - Present
Startek 2008 - 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, C++, Java, HTML
Education
University of Louisiana at Monroe 2012 — 2013
Bachelor of Arts (B.A.), Psychology
University of Louisana- Monroe
Nicole Gutierrez Nicole Gutierrez's StarTek Experience May 2006 - April 2009
Job Process Team Lead at IBM/ Manpower
Industry Computer Hardware
Experience
IBM/ Manpower May 2009 - Present
STARTEK May 2006 - April 2009
United States Marine Corps September 2002 - September 2006
Skills
Corporate Standards, Employee Training, Report Writing, Coaching, Job Coaching, Job Evaluation, Customer Service, Customer Service..., Supervisory Skills, Escalation Resolution, Goal Oriented, Leadership, Always Punctual, Accurate Data Entry, Research, Documentations, Monitoring Services, Management, Software Documentation, Program Management
Education
University if Phoenix 2013 — 2016
Bachelor's Degree, Business Management with focus in Project Management, 3.00
University of Phoenix 2013 — 2016
Bachelor's degree, Business Management with a focus in Project Management
IBM/ Manpower May 2009 - Present
STARTEK May 2006 - April 2009
United States Marine Corps September 2002 - September 2006
Skills
Corporate Standards, Employee Training, Report Writing, Coaching, Job Coaching, Job Evaluation, Customer Service, Customer Service..., Supervisory Skills, Escalation Resolution, Goal Oriented, Leadership, Always Punctual, Accurate Data Entry, Research, Documentations, Monitoring Services, Management, Software Documentation, Program Management
Education
University if Phoenix 2013 — 2016
Bachelor's Degree, Business Management with focus in Project Management, 3.00
University of Phoenix 2013 — 2016
Bachelor's degree, Business Management with a focus in Project Management
Robert Hobbs Robert Hobbs's StarTek Experience July 2015 - Present
Job
Industry Outsourcing/Offshoring
Experience
STARTEK July 2015 - Present
StarTek August 2013 - July 2015
TMS Health, a Xerox Company June 2010 - May 2013
IBM Costa Rica September 2009 - March 2010
IBM Global Services October 2008 - December 2008
IBM November 2007 - October 2008
IBM December 2005 - November 2007
IBM February 2004 - December 2005
AT&T May 1981 - December 2003
Skills
Call Center, Outsourcing, Workforce Management, Vendor Management, Process Improvement, Sourcing, Thought Leadership, Risk Management, Knowledge Management, Enterprise Architecture, Performance Management, Coaching, Contact Centers, Business Process..., BPO, Operations Management, Program Management, Service Delivery, Call Centers, Business Process, Change Management, Customer Satisfaction, Call Monitoring, CSAT, Queue Management, IEX Total View, Contact Center..., Training, Leadership, Management, Customer Service, Customer Experience, Cross-functional Team..., Offshoring, Operational Excellence, Strategy, Customer Retention, Project Planning, P&L Management, Six Sigma, Team Leadership, Continuous Improvement, Quality Assurance, Business Analysis, Leadership Development, CRM, Account Management, Executive Management, Forecasting, Business Transformation
Education
University of Pittsburgh 1977 — 1981
BS
Connellsville Area High School
STARTEK July 2015 - Present
StarTek August 2013 - July 2015
TMS Health, a Xerox Company June 2010 - May 2013
IBM Costa Rica September 2009 - March 2010
IBM Global Services October 2008 - December 2008
IBM November 2007 - October 2008
IBM December 2005 - November 2007
IBM February 2004 - December 2005
AT&T May 1981 - December 2003
Skills
Call Center, Outsourcing, Workforce Management, Vendor Management, Process Improvement, Sourcing, Thought Leadership, Risk Management, Knowledge Management, Enterprise Architecture, Performance Management, Coaching, Contact Centers, Business Process..., BPO, Operations Management, Program Management, Service Delivery, Call Centers, Business Process, Change Management, Customer Satisfaction, Call Monitoring, CSAT, Queue Management, IEX Total View, Contact Center..., Training, Leadership, Management, Customer Service, Customer Experience, Cross-functional Team..., Offshoring, Operational Excellence, Strategy, Customer Retention, Project Planning, P&L Management, Six Sigma, Team Leadership, Continuous Improvement, Quality Assurance, Business Analysis, Leadership Development, CRM, Account Management, Executive Management, Forecasting, Business Transformation
Education
University of Pittsburgh 1977 — 1981
BS
Connellsville Area High School
Jason Duval's StarTek Experience December 2002 - December 2004
Job Visionary, Thought Leading Technologist
Industry Information Technology and Services
Experience
Burrtech Corporation February 2012 - Present
Vantiv (Formerly Springbok Services, Inc) March 2008 - December 2011
EMC August 2007 - March 2008
Springbok Services December 2004 - August 2007
StarTek December 2002 - December 2004
WorldCom March 1992 - December 2002
Skills
Agile Project Management, Software Design, Software Development, Database Design, Database Administration, Database Development, Database Management, Data Warehousing, SQL Server 2000-2008, Strategic Technology..., Technology Integration, Vendor Management, Scalability, Capital Budgeting, Budget Management, Information Architecture, PCI DSS, Technology Planning, Technology..., SQL Server, Change Management, Business Intelligence, Visionary, IT Strategy, Database Admin, Strategy, Microsoft SQL Server, Management, Databases, Business Process, .NET, Project Management
Education
University of Northern Colorado 1989 — 1993
Bachelor of Science, Marketing
Rangeview 1986 — 1989
Burrtech Corporation February 2012 - Present
Vantiv (Formerly Springbok Services, Inc) March 2008 - December 2011
EMC August 2007 - March 2008
Springbok Services December 2004 - August 2007
StarTek December 2002 - December 2004
WorldCom March 1992 - December 2002
Skills
Agile Project Management, Software Design, Software Development, Database Design, Database Administration, Database Development, Database Management, Data Warehousing, SQL Server 2000-2008, Strategic Technology..., Technology Integration, Vendor Management, Scalability, Capital Budgeting, Budget Management, Information Architecture, PCI DSS, Technology Planning, Technology..., SQL Server, Change Management, Business Intelligence, Visionary, IT Strategy, Database Admin, Strategy, Microsoft SQL Server, Management, Databases, Business Process, .NET, Project Management
Education
University of Northern Colorado 1989 — 1993
Bachelor of Science, Marketing
Rangeview 1986 — 1989
christine Flanagan christine Flanagan's StarTek Experience March 2011 - Present
Job Logistics Specialist at Aspen Transportation
Industry Individual & Family Services
Experience
Aspen Transportation May 2014 - Present
StarTek March 2011 - Present
BeautiControl October 2006 - Present
Ashley Furniture homestore Jonesboro October 2010 - January 2011
Walmart August 1994 - June 2010
Skills
Customer Service, Social Services, Housekeeping, Management, Coaching, Call Centers, Leadership, Training, Public Relations, Public Speaking, Team Leadership, Customer Satisfaction, Microsoft Excel, Microsoft Office, Sales, Team Building, Strategic Planning, Customer Experience, Marketing, Employee Training, Leadership Development, Logistics, Social Media, Human Resources, Performance Management, Interviews, Customer Retention, Recruiting
Education
University of Phoenix 2010 — 2014
Associate of Arts (AA), Psychology
Streamwood High 1984 — 1986
Aspen Transportation May 2014 - Present
StarTek March 2011 - Present
BeautiControl October 2006 - Present
Ashley Furniture homestore Jonesboro October 2010 - January 2011
Walmart August 1994 - June 2010
Skills
Customer Service, Social Services, Housekeeping, Management, Coaching, Call Centers, Leadership, Training, Public Relations, Public Speaking, Team Leadership, Customer Satisfaction, Microsoft Excel, Microsoft Office, Sales, Team Building, Strategic Planning, Customer Experience, Marketing, Employee Training, Leadership Development, Logistics, Social Media, Human Resources, Performance Management, Interviews, Customer Retention, Recruiting
Education
University of Phoenix 2010 — 2014
Associate of Arts (AA), Psychology
Streamwood High 1984 — 1986
Bernadine Gaunt Bernadine Gaunt's StarTek Experience February 2012 - Present
Job Financial Planning and Analysis professional seeking new opportunites
Industry Financial Services
Experience
StarTek February 2012 - Present
IntelliSource February 2011 - October 2011
Western Union 2006 - 2008
Western Union 2003 - 2006
First Data Corporation 1996 - 2006
Western Union 2000 - 2003
Western Union 1997 - 2002
Western Union 1993 - 1997
Education
University of Mary Washington
StarTek February 2012 - Present
IntelliSource February 2011 - October 2011
Western Union 2006 - 2008
Western Union 2003 - 2006
First Data Corporation 1996 - 2006
Western Union 2000 - 2003
Western Union 1997 - 2002
Western Union 1993 - 1997
Education
University of Mary Washington
Alex Cain Jr Alex Cain Jr's StarTek Experience March 2006 - January 2007
Job Information Security Analyst at Virginia Community College System
Industry Information Technology and Services
Experience
Virginia Community College System February 2015 - Present
Virginia Community College System August 2013 - February 2015
Environmental Protection Agency (contractor) October 2012 - 2013
Apollo Group (University of Phoenix) February 2008 - October 2012
Redemtech January 2007 - February 2008
StarTek March 2006 - January 2007
Skills
Troubleshooting, Active Directory, DHCP, VPN, DNS, Help Desk Support, Wireless Networking, Citrix, Microsoft Exchange, Software Documentation, Technical Support, TCP/IP, Operating Systems, Software Installation, Training, Hardware, Customer Service, Technical Leadership, Remote Desktop, Networking, XP, Cisco Routers, System Administration, VoIP, Desktop Computers, System Deployment, Testing, SharePoint, Switches, Information Technology, A+ Certified, Printers, Windows 7, Norton Ghost, Service Desk, Laptops, Blackberry Enterprise..., Routers, Server Administration, LAN-WAN, Group Policy, Workstations, Backup Exec, Servers, Windows Vista, Antivirus, Network Administration, Dell Computers, Hardware Support, Firewalls
Education
Virginia State University 2001 — 2005
Bachelor of Science, Computer Information Systems
University of Phoenix
Masters, Information Systems
Virginia Community College System February 2015 - Present
Virginia Community College System August 2013 - February 2015
Environmental Protection Agency (contractor) October 2012 - 2013
Apollo Group (University of Phoenix) February 2008 - October 2012
Redemtech January 2007 - February 2008
StarTek March 2006 - January 2007
Skills
Troubleshooting, Active Directory, DHCP, VPN, DNS, Help Desk Support, Wireless Networking, Citrix, Microsoft Exchange, Software Documentation, Technical Support, TCP/IP, Operating Systems, Software Installation, Training, Hardware, Customer Service, Technical Leadership, Remote Desktop, Networking, XP, Cisco Routers, System Administration, VoIP, Desktop Computers, System Deployment, Testing, SharePoint, Switches, Information Technology, A+ Certified, Printers, Windows 7, Norton Ghost, Service Desk, Laptops, Blackberry Enterprise..., Routers, Server Administration, LAN-WAN, Group Policy, Workstations, Backup Exec, Servers, Windows Vista, Antivirus, Network Administration, Dell Computers, Hardware Support, Firewalls
Education
Virginia State University 2001 — 2005
Bachelor of Science, Computer Information Systems
University of Phoenix
Masters, Information Systems
Princess Washington's StarTek Experience June 2011 - December 2012
Job Customer Service Professional
Industry Retail
Experience
Cato Corporation October 2013 - November 2014
STARTEK June 2011 - December 2012
Lindsey Management Co., Inc. June 2009 - July 2011
Target May 2009 - December 2009
The Wendy's Company May 2007 - March 2009
Speech Pathology Services August 2006 - March 2008
Skills
Customer Service, Sales, Cashiering, Time Management, Customer Satisfaction, Inventory Management, Teamwork, Microsoft Word, Merchandising, PowerPoint
Education
University of Central Arkansas 2006 — 2014
Bachelor of Science (BS), Psychology
Cato Corporation October 2013 - November 2014
STARTEK June 2011 - December 2012
Lindsey Management Co., Inc. June 2009 - July 2011
Target May 2009 - December 2009
The Wendy's Company May 2007 - March 2009
Speech Pathology Services August 2006 - March 2008
Skills
Customer Service, Sales, Cashiering, Time Management, Customer Satisfaction, Inventory Management, Teamwork, Microsoft Word, Merchandising, PowerPoint
Education
University of Central Arkansas 2006 — 2014
Bachelor of Science (BS), Psychology
Mary Cox, SPHR's StarTek Experience October 2002 - 2005
Job HR Director, Globus family of brands
Industry Human Resources
Experience
Globus family of brands 2005 - Present
Startek October 2002 - 2005
Target Stores June 1998 - October 2002
Thorn Americas 1995 - 1998
Holiday Inns of Canada Ltd 1984 - 1995
Skills
Succession Planning, Employee Relations, Recruiting, Human Resources, Employee Engagement, Employee Benefits, Start-ups, Leadership, Personnel Management, Employee Training, Deferred Compensation, Management, Training, Strategic Planning
Education
University Of Guelph 1980 — 1984
Bachelor, Commerce
University of Guelph 1980 — 1984
Bachelor of Commece, Hotel and Food Administration
Globus family of brands 2005 - Present
Startek October 2002 - 2005
Target Stores June 1998 - October 2002
Thorn Americas 1995 - 1998
Holiday Inns of Canada Ltd 1984 - 1995
Skills
Succession Planning, Employee Relations, Recruiting, Human Resources, Employee Engagement, Employee Benefits, Start-ups, Leadership, Personnel Management, Employee Training, Deferred Compensation, Management, Training, Strategic Planning
Education
University Of Guelph 1980 — 1984
Bachelor, Commerce
University of Guelph 1980 — 1984
Bachelor of Commece, Hotel and Food Administration
Megan (Frigon) Cohen's StarTek Experience June 2014 - Present
Job
Industry Information Technology and Services
Experience
STARTEK June 2014 - Present
AAXIS Commerce February 2012 - January 2013
Accenture September 2011 - May 2012
Accenture September 2009 - August 2011
Accenture March 2010 - March 2011
Accenture July 2007 - June 2008
Resort Technology Partners October 2004 - July 2007
Outward Bound March 2003 - November 2004
Accenture September 1998 - February 2002
Andersen Consulting September 1995 - August 1998
Skills
Talent Management, HR Business Partnering, HR Transformation, Programme Leadership, Talent Development, Big Picture Thinking, Action Oriented, Seeing The Big Picture, Career Paths, Organizational Changes, Salary Review, Human Capital Management, Business Strategy, Resource Management, HR Strategy, Succession Planning, Compensation, Workforce Planning, Global HR, Organizational Design, Coaching, Performance Management, Leadership Development, Program Management, Strategic Planning, Start-ups, Human Capital Strategy, Executive Compensation, Employee Engagement, Organizational Change, Management Consulting, Human Resources, Personnel Management, Leadership, Change Management, Talent Acquisition, Consulting, Strategy, Training, Management
Education
Wharton School of Business 2002 — 2002
Certification, Executive & General Management
University of Notre Dame - Mendoza College of Business 1991 — 2001
MBA, Finance & Marketing
University of Notre Dame 1989 — 1991
MBA, Marketing and Finance
University of Notre Dame 1985 — 1989
BA, American Studies/Business Minor
Kentucky Country Day 1981 — 1985
High School Diploma, High School
STARTEK June 2014 - Present
AAXIS Commerce February 2012 - January 2013
Accenture September 2011 - May 2012
Accenture September 2009 - August 2011
Accenture March 2010 - March 2011
Accenture July 2007 - June 2008
Resort Technology Partners October 2004 - July 2007
Outward Bound March 2003 - November 2004
Accenture September 1998 - February 2002
Andersen Consulting September 1995 - August 1998
Skills
Talent Management, HR Business Partnering, HR Transformation, Programme Leadership, Talent Development, Big Picture Thinking, Action Oriented, Seeing The Big Picture, Career Paths, Organizational Changes, Salary Review, Human Capital Management, Business Strategy, Resource Management, HR Strategy, Succession Planning, Compensation, Workforce Planning, Global HR, Organizational Design, Coaching, Performance Management, Leadership Development, Program Management, Strategic Planning, Start-ups, Human Capital Strategy, Executive Compensation, Employee Engagement, Organizational Change, Management Consulting, Human Resources, Personnel Management, Leadership, Change Management, Talent Acquisition, Consulting, Strategy, Training, Management
Education
Wharton School of Business 2002 — 2002
Certification, Executive & General Management
University of Notre Dame - Mendoza College of Business 1991 — 2001
MBA, Finance & Marketing
University of Notre Dame 1989 — 1991
MBA, Marketing and Finance
University of Notre Dame 1985 — 1989
BA, American Studies/Business Minor
Kentucky Country Day 1981 — 1985
High School Diploma, High School
Jeff Blair's StarTek Experience 2001 - 2004
Job AVP, Client Partner at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services 2007 - Present
Sutherland Global Services 2004 - 2007
StarTek 2001 - 2004
Agilera 2000 - 2001
Greeley Stampede 1994 - 2000
Skills
Call Center, Contract Negotiations, Account Management, Outsourcing, Sales Management, New Business Development, Lead Generation, Customer Relations, Consultative Selling, BPO, Call Centers, P&L Management, Telecommunications, Contract Negotiation, Customer Service, Customer Satisfaction, Sales, CRM, Forecasting, International Sales, Strategy, Selling, Management, Business Development, Customer Experience, Vendor Management, Team Management, Solution Selling, Operations Management, Sales Operations, Cross-functional Team..., Customer Retention, Sales Process
Education
University of Northern Colorado 1990 — 1994
B.S.
Northglenn High School
Sutherland Global Services 2007 - Present
Sutherland Global Services 2004 - 2007
StarTek 2001 - 2004
Agilera 2000 - 2001
Greeley Stampede 1994 - 2000
Skills
Call Center, Contract Negotiations, Account Management, Outsourcing, Sales Management, New Business Development, Lead Generation, Customer Relations, Consultative Selling, BPO, Call Centers, P&L Management, Telecommunications, Contract Negotiation, Customer Service, Customer Satisfaction, Sales, CRM, Forecasting, International Sales, Strategy, Selling, Management, Business Development, Customer Experience, Vendor Management, Team Management, Solution Selling, Operations Management, Sales Operations, Cross-functional Team..., Customer Retention, Sales Process
Education
University of Northern Colorado 1990 — 1994
B.S.
Northglenn High School
Damian Savolt's StarTek Experience 2001 - 2011
Job System Analyst at StarTek, USA Inc.
Industry Outsourcing/Offshoring
Experience
StarTek, USA Inc. August 2001 - Present
StarTek 2001 - 2011
Education
University of Northern Colorado 1998 — 2001
Caliche High School 1990 — 1993
StarTek, USA Inc. August 2001 - Present
StarTek 2001 - 2011
Education
University of Northern Colorado 1998 — 2001
Caliche High School 1990 — 1993
Jason Lamacki's StarTek Experience August 2015 - Present
Job Sr. Director, Operations
Industry Outsourcing/Offshoring
Experience
STARTEK August 2015 - Present
Credit One Bank April 2014 - September 2015
Sitel August 2011 - April 2014
StarTek November 2009 - August 2011
Sitel November 2004 - October 2009
Skills
Training, Vendor Management, Workforce Management, Call Center, Management, Call Centers, Operations Management, BPO, Customer Experience, Outsourcing, Contact Centers, Coaching, Team Building, Transition Management, Call Center Development, Offshoring, Business Process..., Forecasting, Leadership, Process Improvement
Education
University of Illinois at Chicago 1997 — 2002
STARTEK August 2015 - Present
Credit One Bank April 2014 - September 2015
Sitel August 2011 - April 2014
StarTek November 2009 - August 2011
Sitel November 2004 - October 2009
Skills
Training, Vendor Management, Workforce Management, Call Center, Management, Call Centers, Operations Management, BPO, Customer Experience, Outsourcing, Contact Centers, Coaching, Team Building, Transition Management, Call Center Development, Offshoring, Business Process..., Forecasting, Leadership, Process Improvement
Education
University of Illinois at Chicago 1997 — 2002
Colter Starks's StarTek Experience August 2011 - August 2013
Job Senior Financial Analyst at Rally Software
Industry Outsourcing/Offshoring
Experience
Rally Software August 2013 - Present
StarTek August 2011 - August 2013
StarTek May 2008 - April 2011
Exclusive Resorts March 2008 - May 2008
Exclusive Resorts August 2006 - February 2008
Fresenius Medical Care February 2005 - June 2006
Education
University of Colorado at Boulder 1995 — 2000
Bachelor of Science, Finance
Rally Software August 2013 - Present
StarTek August 2011 - August 2013
StarTek May 2008 - April 2011
Exclusive Resorts March 2008 - May 2008
Exclusive Resorts August 2006 - February 2008
Fresenius Medical Care February 2005 - June 2006
Education
University of Colorado at Boulder 1995 — 2000
Bachelor of Science, Finance
Jeff Gossman's StarTek Experience 2002 - 2005
Job VP Sales and Marketing at Humanify
Industry Computer Software
Experience
Humanify July 2014 - Present
ClickFox March 2012 - June 2014
Convergys May 2010 - March 2012
JGC Solutions Inc September 2006 - June 2010
Echostar May 2005 - September 2006
StarTek 2002 - 2005
Ineto 2000 - 2002
MCI 1987 - 2000
Skills
Strategic Account..., Customer Centric Selling, Process Optimization, Customer Interaction, Contact Center..., Contact Center..., Saas, Cloud Computing, Selling, SaaS, CRM, Customer Satisfaction, Telecommunications, Process Improvement, Management, Product Management, Analytics, Sales Management, Customer Experience, Thought Leadership, Vendor Management, Contact Centers, Sales Operations, Unified Communications, Program Management, BPO, New Business Development, Start-ups, Coaching, Call Centers, Lead Generation, Managed Services, Consulting, Sales, Strategic Partnerships, Wireless, Enterprise Software, Go-to-market Strategy
Education
University of Iowa 1983 — 1988
Bachelor of Music, Education with Jazz Emphasis
Waterloo Columbus
Humanify July 2014 - Present
ClickFox March 2012 - June 2014
Convergys May 2010 - March 2012
JGC Solutions Inc September 2006 - June 2010
Echostar May 2005 - September 2006
StarTek 2002 - 2005
Ineto 2000 - 2002
MCI 1987 - 2000
Skills
Strategic Account..., Customer Centric Selling, Process Optimization, Customer Interaction, Contact Center..., Contact Center..., Saas, Cloud Computing, Selling, SaaS, CRM, Customer Satisfaction, Telecommunications, Process Improvement, Management, Product Management, Analytics, Sales Management, Customer Experience, Thought Leadership, Vendor Management, Contact Centers, Sales Operations, Unified Communications, Program Management, BPO, New Business Development, Start-ups, Coaching, Call Centers, Lead Generation, Managed Services, Consulting, Sales, Strategic Partnerships, Wireless, Enterprise Software, Go-to-market Strategy
Education
University of Iowa 1983 — 1988
Bachelor of Music, Education with Jazz Emphasis
Waterloo Columbus
Joseph S. Duryea's StarTek Experience April 2012 - June 2014
Job Plan BPO LLC
Industry International Trade and Development
Experience
Plan BPO LLC July 2014 - Present
StarTek April 2012 - June 2014
Duryea Capital Management, LLC January 2010 - April 2012
PeopleSupport 2005 - 2010
Transworks 2001 - 2004
Softbank Service Group (ClientLogic) 1998 - 2001
Convergys 1993 - 1998
American Express January 1988 - January 1993
Skills
Marketing, P&L Management, Call Centers, Strategic Partnerships, Salesforce.com, SaaS, Vendor Management, Sales, Telemarketing, Contact Centers, CRM, BPO, Start-ups, Strategy, New Business Development, Call Center, Business Development, Management, Outsourcing, Lead Generation, Customer Retention, Leadership, Solution Selling, Customer Satisfaction, Customer Experience, Account Management, Telecommunications, Workforce Management, Executive Management, Operations Management
Education
University of Nebraska-Lincoln 1981 — 1985
Bachelor of Business Administration (B.B.A.)
Plan BPO LLC July 2014 - Present
StarTek April 2012 - June 2014
Duryea Capital Management, LLC January 2010 - April 2012
PeopleSupport 2005 - 2010
Transworks 2001 - 2004
Softbank Service Group (ClientLogic) 1998 - 2001
Convergys 1993 - 1998
American Express January 1988 - January 1993
Skills
Marketing, P&L Management, Call Centers, Strategic Partnerships, Salesforce.com, SaaS, Vendor Management, Sales, Telemarketing, Contact Centers, CRM, BPO, Start-ups, Strategy, New Business Development, Call Center, Business Development, Management, Outsourcing, Lead Generation, Customer Retention, Leadership, Solution Selling, Customer Satisfaction, Customer Experience, Account Management, Telecommunications, Workforce Management, Executive Management, Operations Management
Education
University of Nebraska-Lincoln 1981 — 1985
Bachelor of Business Administration (B.B.A.)
Antonio M Lewis, Sr.'s StarTek Experience April 2013 - Present
Job @Home Agent Linden Lab at StarTek
Industry Hospital & Health Care
Experience
StarTek April 2013 - Present
Insight Global July 2012 - April 2013
Dragoon Financial Education, LLC. January 1998 - February 2013
Native Staffing 2012 - 2012
Fifth Third Processing Solutions, LLC. April 2005 - July 2010
Fifth Third Bank April 2005 - July 2008
Interactive Technologies Solutions January 2001 - February 2002
WCET August 1998 - August 2000
Skills
MAS 90, Quickbooks, Microsoft Office, Lotus Notes, Wireless Networking, Social Media, Financial Management, Telephone Support, Printer Support, Windows Network..., Printers, Technical Support, Network Administration, Call Centers, Access, Training
Education
University of Cincinnati 1995 — 1996
Walnut Hills 1986 — 1989
StarTek April 2013 - Present
Insight Global July 2012 - April 2013
Dragoon Financial Education, LLC. January 1998 - February 2013
Native Staffing 2012 - 2012
Fifth Third Processing Solutions, LLC. April 2005 - July 2010
Fifth Third Bank April 2005 - July 2008
Interactive Technologies Solutions January 2001 - February 2002
WCET August 1998 - August 2000
Skills
MAS 90, Quickbooks, Microsoft Office, Lotus Notes, Wireless Networking, Social Media, Financial Management, Telephone Support, Printer Support, Windows Network..., Printers, Technical Support, Network Administration, Call Centers, Access, Training
Education
University of Cincinnati 1995 — 1996
Walnut Hills 1986 — 1989
Rick Felix, PMP's StarTek Experience November 2009 - June 2015
Job VP Project Management at Apria Healthcare
Industry Outsourcing/Offshoring
Experience
Apria Healthcare June 2015 - Present
StarTek November 2009 - June 2015
eTelecare Global Solutions July 2006 - November 2009
MCI Telecommunications July 1995 - October 2005
Skills
BPO, Call Center, Offshoring, Outsourcing, Operations Management, Vendor Management, Client Services, Vendor Relations, Program Management, Six Sigma, Financial Services, Quality Management, Business Process..., Contact Centers, Service Delivery, Management, Customer Experience, Leadership, Call Centers, Customer Satisfaction, Workforce Management, Process Improvement, CRM
Education
University of Arizona 1984 — 1988
BS, Operations Management
Apria Healthcare June 2015 - Present
StarTek November 2009 - June 2015
eTelecare Global Solutions July 2006 - November 2009
MCI Telecommunications July 1995 - October 2005
Skills
BPO, Call Center, Offshoring, Outsourcing, Operations Management, Vendor Management, Client Services, Vendor Relations, Program Management, Six Sigma, Financial Services, Quality Management, Business Process..., Contact Centers, Service Delivery, Management, Customer Experience, Leadership, Call Centers, Customer Satisfaction, Workforce Management, Process Improvement, CRM
Education
University of Arizona 1984 — 1988
BS, Operations Management
Jeff Amen's StarTek Experience 2002 - 2003
Job Global Business Transformation | Operational Excellence Executive
Industry Executive Office
Experience
Charles Schwab January 2014 - Present
SunGard Availability Services June 2012 - January 2014
Western Union August 2010 - July 2011
Western Union January 2008 - August 2010
Western Union May 2006 - January 2008
Western Union/First Data June 2003 - May 2006
StarTek 2002 - 2003
Independent Consulting January 2002 - December 2002
Sprint 1988 - 2002
Skills
Global Management, IT Service Management, ITIL, Virtual Teams, Business Transformation, Six Sigma, Team Building, Strategy, Mergers, Change Management, Operational Excellence, Technology, Project/Program..., Lean/Six Sigma, Strategy Deployment, Kaizen, Development Of Teams, Leadership, Process Improvement, Program Management, Telecommunications, Organizational..., Vendor Management, Management Consulting, Executive Management, Cross-functional Team...
Education
University of Kansas - Graduate School of Business 1985 — 1989
MBA
University of Nebraska-Lincoln 1977 — 1981
Bachelor of Science (BS)
Charles Schwab January 2014 - Present
SunGard Availability Services June 2012 - January 2014
Western Union August 2010 - July 2011
Western Union January 2008 - August 2010
Western Union May 2006 - January 2008
Western Union/First Data June 2003 - May 2006
StarTek 2002 - 2003
Independent Consulting January 2002 - December 2002
Sprint 1988 - 2002
Skills
Global Management, IT Service Management, ITIL, Virtual Teams, Business Transformation, Six Sigma, Team Building, Strategy, Mergers, Change Management, Operational Excellence, Technology, Project/Program..., Lean/Six Sigma, Strategy Deployment, Kaizen, Development Of Teams, Leadership, Process Improvement, Program Management, Telecommunications, Organizational..., Vendor Management, Management Consulting, Executive Management, Cross-functional Team...
Education
University of Kansas - Graduate School of Business 1985 — 1989
MBA
University of Nebraska-Lincoln 1977 — 1981
Bachelor of Science (BS)
Ben Echols's StarTek Experience May 1998 - August 2003
Job Opportunist
Industry Insurance
Experience
State of Wyoming November 2014 - July 2015
State of Wyoming August 2014 - October 2014
Colorado Banker's Life January 2014 - July 2014
Riggs Abney October 2013 - January 2014
State Farm Insurance April 2005 - August 2013
Pizza Hut May 2007 - July 2010
Kohl's Department Stores March 2004 - April 2006
University of Northern Colorado January 2003 - December 2003
StarTek May 1998 - August 2003
Skills
Microsoft Office, Customer Service, Sales, Technical Support, Spanish, Insurance, Team Leadership, Time Management, Leadership, Microsoft Excel, Photography, Public Speaking, Management, Microsoft Word, PowerPoint, Process Improvement, Invoicing, Teamwork, Analysis, Data Analysis, Budgets, Process Scheduler
Education
University of Northern Colorado 1998 — 2010
Bachelor of Arts, Spanish, Mexican American Studies
State of Wyoming November 2014 - July 2015
State of Wyoming August 2014 - October 2014
Colorado Banker's Life January 2014 - July 2014
Riggs Abney October 2013 - January 2014
State Farm Insurance April 2005 - August 2013
Pizza Hut May 2007 - July 2010
Kohl's Department Stores March 2004 - April 2006
University of Northern Colorado January 2003 - December 2003
StarTek May 1998 - August 2003
Skills
Microsoft Office, Customer Service, Sales, Technical Support, Spanish, Insurance, Team Leadership, Time Management, Leadership, Microsoft Excel, Photography, Public Speaking, Management, Microsoft Word, PowerPoint, Process Improvement, Invoicing, Teamwork, Analysis, Data Analysis, Budgets, Process Scheduler
Education
University of Northern Colorado 1998 — 2010
Bachelor of Arts, Spanish, Mexican American Studies
Julie Gehring's StarTek Experience 2003 - 2004
Job IT/Engineering Executive
Industry Computer Software
Experience
Intrado March 2010 - Present
Intrado August 2006 - Present
Intrado March 2004 - Present
StarTek 2003 - 2004
BI 2000 - 2003
BI Incorporated 1998 - 2000
GE Access 1996 - 1998
CODAR 1988 - 1996
Skills
Disaster Recovery, Telecommunications, VoIP, Data Center, Servers, Unix, Project Management, Enterprise Architecture, Cloud Computing, Vendor Management, Network Administration, Linux, Solaris, IT Operations, Outsourcing, Technical Leadership, VMware, Leadership, Software Development, IT Management, Management, Networking, Integration, Wireless, Testing, Databases, Technical Support, Business Process..., SAN, TCP/IP, Information Technology, Storage Area Networks, System Architecture, Enterprise Software, System Administration, Software Engineering, SaaS, Architectures, SIP, Network Architecture, Security
Education
DeVry University-Illinois 2013 — 2015
Bachelor's Degree, Technical Management
University of Denver - Daniels College of Business 2005 — 2006
Leadership Development Program
Devry 1985 — 1987
Associate of Science (A.S.), Electrical and Electronics Engineering
Intrado March 2010 - Present
Intrado August 2006 - Present
Intrado March 2004 - Present
StarTek 2003 - 2004
BI 2000 - 2003
BI Incorporated 1998 - 2000
GE Access 1996 - 1998
CODAR 1988 - 1996
Skills
Disaster Recovery, Telecommunications, VoIP, Data Center, Servers, Unix, Project Management, Enterprise Architecture, Cloud Computing, Vendor Management, Network Administration, Linux, Solaris, IT Operations, Outsourcing, Technical Leadership, VMware, Leadership, Software Development, IT Management, Management, Networking, Integration, Wireless, Testing, Databases, Technical Support, Business Process..., SAN, TCP/IP, Information Technology, Storage Area Networks, System Architecture, Enterprise Software, System Administration, Software Engineering, SaaS, Architectures, SIP, Network Architecture, Security
Education
DeVry University-Illinois 2013 — 2015
Bachelor's Degree, Technical Management
University of Denver - Daniels College of Business 2005 — 2006
Leadership Development Program
Devry 1985 — 1987
Associate of Science (A.S.), Electrical and Electronics Engineering
Jon Brammell's StarTek Experience 1998 - 2004
Job Director of Network Operations at Bright House Networks
Industry Telecommunications
Experience
Bright House Networks November 2013 - Present
DIRECTV August 2010 - November 2013
Level 3 Communications October 2004 - August 2010
StarTek 1998 - 2004
D.P Associates/Tri-Cor Ind. 1993 - 1998
Securities Industry Software 1986 - 1992
Skills
Telecommunications, VoIP, IP, MPLS, Computer Network..., Troubleshooting, Disaster Recovery, Network Security, Data Center, Network Architecture, CCNA, Integration, Network Design, Switches, TCP/IP, Routers, Juniper, WAN, Frame Relay, BGP, IT Operations, Cisco Technologies, Network Engineering, OSPF, Ethernet, Routing, LAN-WAN, VPN, QoS, Wireless, Fiber Optics, SDH, Managed Services, Broadband, Optical Fiber, ATM networks, Routing Protocols, Unified Communications, DSL, EIGRP, Management, Juniper Technologies
Education
University of Phoenix
Bachelor of Science (BS), Management
Bright House Networks November 2013 - Present
DIRECTV August 2010 - November 2013
Level 3 Communications October 2004 - August 2010
StarTek 1998 - 2004
D.P Associates/Tri-Cor Ind. 1993 - 1998
Securities Industry Software 1986 - 1992
Skills
Telecommunications, VoIP, IP, MPLS, Computer Network..., Troubleshooting, Disaster Recovery, Network Security, Data Center, Network Architecture, CCNA, Integration, Network Design, Switches, TCP/IP, Routers, Juniper, WAN, Frame Relay, BGP, IT Operations, Cisco Technologies, Network Engineering, OSPF, Ethernet, Routing, LAN-WAN, VPN, QoS, Wireless, Fiber Optics, SDH, Managed Services, Broadband, Optical Fiber, ATM networks, Routing Protocols, Unified Communications, DSL, EIGRP, Management, Juniper Technologies
Education
University of Phoenix
Bachelor of Science (BS), Management
Tim Houk's StarTek Experience supervisorstartek2006 - 2007
Job Supervisor at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek supervisorstartek2006 - 2007
Education
University of Colorado Colorado Springs 1970 — 1973
StarTek supervisorstartek2006 - 2007
Education
University of Colorado Colorado Springs 1970 — 1973
Sue Morse's StarTek Experience SVP HRCarrier Access Corporation2005 - 2006
Job SVP Human Resources at StarTek
Industry Information Services
Experience
StarTek SVP HRCarrier Access Corporation2005 - 2006
Wang Laboratories 1979 - 1993
Wang 1978 - 1993
Education
University of Minnesota-Twin Cities
StarTek SVP HRCarrier Access Corporation2005 - 2006
Wang Laboratories 1979 - 1993
Wang 1978 - 1993
Education
University of Minnesota-Twin Cities
Kim (Olson) Rivera's StarTek Experience January 2011 - November 2012
Job Corporate Controller at mcaConnect
Industry Accounting
Experience
mcaConnect September 2014 - Present
First Data Corporation November 2012 - August 2014
StarTek January 2011 - November 2012
StarTek January 2006 - January 2011
Skills
Hyperion Enterprise, Financial Reporting, Forecasting, Process Improvement, Lawson, Cash Management, Accounting, Sarbanes-Oxley Act, Variance Analysis, General Ledger, GAAP, Account Reconciliation, Consolidation, Internal Controls, PeopleSoft, Financial Statements, Financial Analysis, SEC filings, Financial Accounting, Cash Flow, Business Process..., Fixed Assets, Shared Services
Education
University of Colorado at Denver
BBA, Accounting
mcaConnect September 2014 - Present
First Data Corporation November 2012 - August 2014
StarTek January 2011 - November 2012
StarTek January 2006 - January 2011
Skills
Hyperion Enterprise, Financial Reporting, Forecasting, Process Improvement, Lawson, Cash Management, Accounting, Sarbanes-Oxley Act, Variance Analysis, General Ledger, GAAP, Account Reconciliation, Consolidation, Internal Controls, PeopleSoft, Financial Statements, Financial Analysis, SEC filings, Financial Accounting, Cash Flow, Business Process..., Fixed Assets, Shared Services
Education
University of Colorado at Denver
BBA, Accounting
Wendy Guilbeau Smith's StarTek Experience December 2014 - June 2015
Job Experienced Operations Manager looking to move in to Community, NonProfit and Educational Operations
Industry Education Management
Experience
StarTek December 2014 - June 2015
DBA Fort Collins Volunteer 2014 - 2015
Sprint May 2012 - October 2013
Sprint January 1998 - October 2013
Sprint January 2007 - May 2012
Nextel January 2004 - 2007
Rocky Mountain National Park 1987 - 1996
Skills
SDLC, Telecommunications, Wireless, Vendor Management, Call Centers, CDMA, Cross-functional Team..., Program Management, VoIP, 4G, LTE, Customer Retention, Management, Customer Experience, Project Management, Mobile Devices, Process Improvement, Cellular Communications, Call Center, IP, Customer Satisfaction, Product Management, Supervisory Skills, Performance Management, Troubleshooting
Education
University of Louisiana at Lafayette 1987 — 1996
StarTek December 2014 - June 2015
DBA Fort Collins Volunteer 2014 - 2015
Sprint May 2012 - October 2013
Sprint January 1998 - October 2013
Sprint January 2007 - May 2012
Nextel January 2004 - 2007
Rocky Mountain National Park 1987 - 1996
Skills
SDLC, Telecommunications, Wireless, Vendor Management, Call Centers, CDMA, Cross-functional Team..., Program Management, VoIP, 4G, LTE, Customer Retention, Management, Customer Experience, Project Management, Mobile Devices, Process Improvement, Cellular Communications, Call Center, IP, Customer Satisfaction, Product Management, Supervisory Skills, Performance Management, Troubleshooting
Education
University of Louisiana at Lafayette 1987 — 1996
Kay Fellers's StarTek Experience March 2011 - February 2012
Job Application Developer at District Attorney's office,18th Judicial District
Industry Information Technology and Services
Experience
District Attorney's office,18th Judicial District September 2014 - Present
ServiceSource June 2012 - May 2014
Bacterin International, Inc. (Contractor thru Robert Half) May 2012 - May 2012
Wells Fargo (Contractor through Modis) March 2012 - April 2012
StarTek March 2011 - February 2012
Dept of Fish and Wildlife/Mindbank November 2010 - February 2011
StarTek April 2006 - October 2010
Accenture July 1999 - February 2006
Ajilon May 1998 - July 1999
St. Anthony's Medical Center July 1996 - May 1998
Skills
SSIS, Databases, Oracle, Access, C#, Analysis, Data Analysis, OBIEE, Data Warehousing, Agile Project Management, Scrum, Security, HTML, ASP, Business Intelligence..., SSRS, SharePoint, SSAS, Microsoft SQL Server, Hyperion Interactive..., Hyperion Performance..., JavaScript, Performance Metrics, Reporting Metrics, Analysis Services, Business Intelligence
Education
University of Phoenix 1998 — 1999
MSCIS, Computer Information Systems
University of Colorado Anschutz Medical Campus 1984 — 1985
BS, Medical Technology
University of Colorado Boulder 1979 — 1984
BA, Biology, Psychology
District Attorney's office,18th Judicial District September 2014 - Present
ServiceSource June 2012 - May 2014
Bacterin International, Inc. (Contractor thru Robert Half) May 2012 - May 2012
Wells Fargo (Contractor through Modis) March 2012 - April 2012
StarTek March 2011 - February 2012
Dept of Fish and Wildlife/Mindbank November 2010 - February 2011
StarTek April 2006 - October 2010
Accenture July 1999 - February 2006
Ajilon May 1998 - July 1999
St. Anthony's Medical Center July 1996 - May 1998
Skills
SSIS, Databases, Oracle, Access, C#, Analysis, Data Analysis, OBIEE, Data Warehousing, Agile Project Management, Scrum, Security, HTML, ASP, Business Intelligence..., SSRS, SharePoint, SSAS, Microsoft SQL Server, Hyperion Interactive..., Hyperion Performance..., JavaScript, Performance Metrics, Reporting Metrics, Analysis Services, Business Intelligence
Education
University of Phoenix 1998 — 1999
MSCIS, Computer Information Systems
University of Colorado Anschutz Medical Campus 1984 — 1985
BS, Medical Technology
University of Colorado Boulder 1979 — 1984
BA, Biology, Psychology
Erin Contreras, MBA/HRM's StarTek Experience November 2013 - Present
Job Resultsdriven global human resources executive
Industry Human Resources
Experience
STARTEK November 2013 - Present
TeleTech September 2012 - March 2013
Adelphia Communications Corporation July 2006 - March 2012
Adelphia Communications Corporation April 2005 - July 2006
Adelphia Communications Corporation May 2003 - April 2005
TeleTech, Inc. September 2000 - May 2003
U S WEST/MediaOne/AT&T Broadband April 1998 - September 2000
PacifiCare Health Systems 1995 - 1998
PacifiCare Health Systems 1993 - 1995
PacifiCare Health Systems 1989 - 1993
Skills
HRIS, Employee Relations, Employee Benefits, Benefits Administration, Payroll, Internal Communications, Onboarding, Workforce Planning, Employment Contracts, Mergers & Acquisitions, Performance Management, Budget Management, Compliance, Budgets, Mergers, Bankruptcy, Budget Analysis, Governance, Internal Audit, Policy Analysis, Acquisition Integration, Workers Compensation, Compensation, Global Compensation, Compensation & Benefits, Incentive Programs, Compensation Structures, Global Human Resources..., Human Resources, Leadership, Strategy, Management, Training
Education
University of Phoenix 2007 — 2009
Master of Business Administration (MBA), Human Resources Management
University of Phoenix 1992 — 1995
Bachelor of Science in Business Administration, Finance
STARTEK November 2013 - Present
TeleTech September 2012 - March 2013
Adelphia Communications Corporation July 2006 - March 2012
Adelphia Communications Corporation April 2005 - July 2006
Adelphia Communications Corporation May 2003 - April 2005
TeleTech, Inc. September 2000 - May 2003
U S WEST/MediaOne/AT&T Broadband April 1998 - September 2000
PacifiCare Health Systems 1995 - 1998
PacifiCare Health Systems 1993 - 1995
PacifiCare Health Systems 1989 - 1993
Skills
HRIS, Employee Relations, Employee Benefits, Benefits Administration, Payroll, Internal Communications, Onboarding, Workforce Planning, Employment Contracts, Mergers & Acquisitions, Performance Management, Budget Management, Compliance, Budgets, Mergers, Bankruptcy, Budget Analysis, Governance, Internal Audit, Policy Analysis, Acquisition Integration, Workers Compensation, Compensation, Global Compensation, Compensation & Benefits, Incentive Programs, Compensation Structures, Global Human Resources..., Human Resources, Leadership, Strategy, Management, Training
Education
University of Phoenix 2007 — 2009
Master of Business Administration (MBA), Human Resources Management
University of Phoenix 1992 — 1995
Bachelor of Science in Business Administration, Finance
Tiffany Marlowe's StarTek Experience June 2007 - February 2008
Job Human Services field
Industry Mental Health Care
Experience
Northwestern Human Services August 2010 - Present
Southside Virginia Training Center August 2009 - July 2010
La Petite Academy February 2008 - April 2008
StarTek June 2007 - February 2008
Education
University of Phoenix 2008 — 2010
Bachlors, Human Services Managment
Northwestern Human Services August 2010 - Present
Southside Virginia Training Center August 2009 - July 2010
La Petite Academy February 2008 - April 2008
StarTek June 2007 - February 2008
Education
University of Phoenix 2008 — 2010
Bachlors, Human Services Managment
Marc T Marrs's StarTek Experience March 2003 - September 2011
Job Provisioning Manager at DaVita
Industry Hospital & Health Care
Experience
DaVita June 2012 - Present
Dish Network November 2011 - June 2012
StarTek March 2003 - September 2011
Siemens IT solutions and services 1996 - 2008
Interlink 2000 - 2001
Egghead Software 1989 - 1995
Skills
Vendor Management, ITIL, IT Management, IT Strategy, IT Service Management, IT Operations, IT Outsourcing, IT Governance, Vendor Relations, Budget Management, Organisational Skills, Team Building, Team Management, Team Leadership, Help Desk Management, Outsourcing, Governance, Service Delivery, Security, Call Centers, CRM, Cross-functional Team..., Management, Process Improvement, Networking, Active Directory, BPO, Troubleshooting, Leadership, Budgets, Operations Management
Education
University of Colorado Boulder 1983 — 1987
Arapahoe
DaVita June 2012 - Present
Dish Network November 2011 - June 2012
StarTek March 2003 - September 2011
Siemens IT solutions and services 1996 - 2008
Interlink 2000 - 2001
Egghead Software 1989 - 1995
Skills
Vendor Management, ITIL, IT Management, IT Strategy, IT Service Management, IT Operations, IT Outsourcing, IT Governance, Vendor Relations, Budget Management, Organisational Skills, Team Building, Team Management, Team Leadership, Help Desk Management, Outsourcing, Governance, Service Delivery, Security, Call Centers, CRM, Cross-functional Team..., Management, Process Improvement, Networking, Active Directory, BPO, Troubleshooting, Leadership, Budgets, Operations Management
Education
University of Colorado Boulder 1983 — 1987
Arapahoe
Julie Patterson's StarTek Experience 2007 - 2012
Job VP, Financial Reporting at National CineMedia (NCM)
Industry Outsourcing/Offshoring
Experience
National CineMedia (NCM) 2012 - Present
StarTek 2007 - 2012
KPMG 2002 - 2007
Arthur Andersen January 2001 - June 2002
Skills
SEC Filings, Financial Reporting, Auditing, Sarbanes-Oxley Act, Accounting, Financial Analysis, GAAP, US GAAP, Forecasting, Financial Modeling, Internal Controls, Process Improvement, Financial Accounting, Consolidation, Internal Audit, Business Process..., Account Reconciliation, Revenue Recognition
Education
University of Colorado Boulder 1996 — 2000
MS, BS, Accounting, Finance
National CineMedia (NCM) 2012 - Present
StarTek 2007 - 2012
KPMG 2002 - 2007
Arthur Andersen January 2001 - June 2002
Skills
SEC Filings, Financial Reporting, Auditing, Sarbanes-Oxley Act, Accounting, Financial Analysis, GAAP, US GAAP, Forecasting, Financial Modeling, Internal Controls, Process Improvement, Financial Accounting, Consolidation, Internal Audit, Business Process..., Account Reconciliation, Revenue Recognition
Education
University of Colorado Boulder 1996 — 2000
MS, BS, Accounting, Finance
Kim Otte's StarTek Experience December 1999 - Present
Job DBA at StarTek
Industry Information Technology and Services
Experience
StarTek December 1999 - Present
Kinder Morgan January 1998 - November 1999
FirstBank May 1991 - December 1997
Skills
Microsoft SQL Server, Data Warehousing, SSIS, Databases, ETL, SQL, Database Administration, Database Design, Disaster Recovery
Education
University of Colorado Boulder 1987 — 1991
Bachelor, Finance and International Business
StarTek December 1999 - Present
Kinder Morgan January 1998 - November 1999
FirstBank May 1991 - December 1997
Skills
Microsoft SQL Server, Data Warehousing, SSIS, Databases, ETL, SQL, Database Administration, Database Design, Disaster Recovery
Education
University of Colorado Boulder 1987 — 1991
Bachelor, Finance and International Business
Nathan Beer's StarTek Experience April 2012 - Present
Job Student at University of Cincinnati
Industry Information Technology and Services
Experience
STARTEK April 2012 - Present
Ohio Air National Guard June 2006 - May 2012
University of Cincinnati October 2007 - June 2008
Education
University of Cincinnati 2008 — 2012
STARTEK April 2012 - Present
Ohio Air National Guard June 2006 - May 2012
University of Cincinnati October 2007 - June 2008
Education
University of Cincinnati 2008 — 2012
Craig Bellendir's StarTek Experience Desktop support TechnicanUniversity of Northern ColoradoMarch 1997 - April 2007
Job Technical Support Rep at Startek
Industry Information Technology and Services
Experience
Startek Desktop support TechnicanUniversity of Northern ColoradoMarch 1997 - April 2007
Education
University of Northern Colorado 1995 — 2003
BS, Business Administration/Computer Information Systems
Startek Desktop support TechnicanUniversity of Northern ColoradoMarch 1997 - April 2007
Education
University of Northern Colorado 1995 — 2003
BS, Business Administration/Computer Information Systems
Paul Wolven's StarTek Experience July 2013 - Present
Job Sales Associate at Startek, Inc.
Industry Telecommunications
Experience
STARTEK July 2013 - Present
Paul Wolven Fine Art August 2012 - Present
Pendleton Art Center 1999 - Present
Insight Communications 2008 - August 2012
Roberds Grand Furniture September 1996 - February 2000
Skills
Teaching small classes..., Fine Art, Painting, Photography, Teaching, Oil Painting, Digital Photography, Graphic Design, Marketing, Art, Visual Arts, Drawing, Paint, Illustration, Contemporary Art, Creative Direction, Illustrator
Education
University of Cincinnati 1974 — 1988
B.A., English
Anderson High School 1969 — 1974
High School Diploma, College Prep
STARTEK July 2013 - Present
Paul Wolven Fine Art August 2012 - Present
Pendleton Art Center 1999 - Present
Insight Communications 2008 - August 2012
Roberds Grand Furniture September 1996 - February 2000
Skills
Teaching small classes..., Fine Art, Painting, Photography, Teaching, Oil Painting, Digital Photography, Graphic Design, Marketing, Art, Visual Arts, Drawing, Paint, Illustration, Contemporary Art, Creative Direction, Illustrator
Education
University of Cincinnati 1974 — 1988
B.A., English
Anderson High School 1969 — 1974
High School Diploma, College Prep
Craig Manfull's StarTek Experience September 2010 - January 2011
Job Project Manager at Experis Finance
Industry Management Consulting
Experience
Experis Finance January 2014 - Present
Mile High Chapter, American Red Cross June 2011 - Present
SLS August 2013 - October 2013
Promontory Financial Group, LLC July 2011 - January 2013
StarTek September 2010 - January 2011
TMG Marketing May 2009 - July 2010
MPEG LA October 2007 - February 2009
Qwest Communications March 2006 - December 2006
Qwest Communications September 2004 - March 2006
Qwest Communications May 2002 - September 2004
Skills
Process Improvement, Budgets, Performance Management, Call Center, Change Management, Management, Leadership, Program Management, Forecasting, Call Centers, Training, Risk Management, Strategy, Project Management, CRM, Quality Assurance, Customer Service, Due Diligence, Data Analysis, Coaching, Telecommunications, Financial Analysis, Banking, Strategic Planning, Sales, Mortgage Lending, Recruiting, Salesforce.com, Policy, Sales Management, Analysis, Operations Management, Vendor Management, Executive Management, Negotiation, Team Leadership, Customer Satisfaction, Finance, Interviews, Business Planning, PowerPoint, Business Process..., Customer Retention, Organizational..., Business Development, Team Building, Insurance, Portfolio Management, Customer Experience, Contract Negotiation
Education
University of Denver - Daniels College of Business 2005 — 2010
Masters in Accountancy
University of Denver 2005 — 2009
Masters, Organizational Leadership
University of Phoenix 2000 — 2002
Bachelor of Science, Business Administration
University of Nebraska at Kearney 1986 — 1991
Business Administration
Experis Finance January 2014 - Present
Mile High Chapter, American Red Cross June 2011 - Present
SLS August 2013 - October 2013
Promontory Financial Group, LLC July 2011 - January 2013
StarTek September 2010 - January 2011
TMG Marketing May 2009 - July 2010
MPEG LA October 2007 - February 2009
Qwest Communications March 2006 - December 2006
Qwest Communications September 2004 - March 2006
Qwest Communications May 2002 - September 2004
Skills
Process Improvement, Budgets, Performance Management, Call Center, Change Management, Management, Leadership, Program Management, Forecasting, Call Centers, Training, Risk Management, Strategy, Project Management, CRM, Quality Assurance, Customer Service, Due Diligence, Data Analysis, Coaching, Telecommunications, Financial Analysis, Banking, Strategic Planning, Sales, Mortgage Lending, Recruiting, Salesforce.com, Policy, Sales Management, Analysis, Operations Management, Vendor Management, Executive Management, Negotiation, Team Leadership, Customer Satisfaction, Finance, Interviews, Business Planning, PowerPoint, Business Process..., Customer Retention, Organizational..., Business Development, Team Building, Insurance, Portfolio Management, Customer Experience, Contract Negotiation
Education
University of Denver - Daniels College of Business 2005 — 2010
Masters in Accountancy
University of Denver 2005 — 2009
Masters, Organizational Leadership
University of Phoenix 2000 — 2002
Bachelor of Science, Business Administration
University of Nebraska at Kearney 1986 — 1991
Business Administration
Jenni Schwindt's StarTek Experience July 2002 - December 2010
Job Consumer relations, marketing and networking support
Industry Consumer Services
Experience
Pilgrim's November 2013 - Present
Level 3 Communications December 2010 - July 2011
Level 3 Communications December 2010 - July 2011
StarTek July 2002 - December 2010
North Range Behavioral Health January 2010 - November 2010
Education
University of Northern Colorado
Pilgrim's November 2013 - Present
Level 3 Communications December 2010 - July 2011
Level 3 Communications December 2010 - July 2011
StarTek July 2002 - December 2010
North Range Behavioral Health January 2010 - November 2010
Education
University of Northern Colorado
Tami Wilkey, PHR's StarTek Experience January 1998 - January 2001
Job Assistant HR Plant Manager at Covidien
Industry Medical Devices
Experience
Covidien June 2007 - Present
COVIDIEN (Formerly TYCO HEALTHCARE) January 2007 - May 2012
CORESTAFF 2003 - 2007
Center Partners January 2001 - January 2003
StarTek January 1998 - January 2001
Skills
HRIS, Deferred Compensation, Employee Relations, Human Resources, Recruiting, Employee Benefits, Training, Interviews, Personnel Management, Sourcing, New Hire Orientations, PeopleSoft, Temporary Placement, Payroll, Management, Coaching, Process Improvement, Benefits Negotiation, SDLC, Onboarding, Talent Acquisition, Applicant Tracking..., Time Management, Talent Management, Workforce Planning, College Recruiting
Education
University of Northern Colorado
Bachelor's Degree, English
Covidien June 2007 - Present
COVIDIEN (Formerly TYCO HEALTHCARE) January 2007 - May 2012
CORESTAFF 2003 - 2007
Center Partners January 2001 - January 2003
StarTek January 1998 - January 2001
Skills
HRIS, Deferred Compensation, Employee Relations, Human Resources, Recruiting, Employee Benefits, Training, Interviews, Personnel Management, Sourcing, New Hire Orientations, PeopleSoft, Temporary Placement, Payroll, Management, Coaching, Process Improvement, Benefits Negotiation, SDLC, Onboarding, Talent Acquisition, Applicant Tracking..., Time Management, Talent Management, Workforce Planning, College Recruiting
Education
University of Northern Colorado
Bachelor's Degree, English
Amy Lynch's StarTek Experience July 2009 - December 2011
Job Contact Center Work At Home, Director at IBM Global Process Services
Industry Outsourcing/Offshoring
Experience
Concentrix March 2012 - Present
StarTek July 2009 - December 2011
TeleTech Holdings 2007 - 2009
Qwest Communications 1997 - 1999
Skills
Workforce Planning, Employee Engagement, Performance Management, Succession Planning, Leadership Development
Education
University of San Francisco 1991 — 1993
Masters Degree, Human Resources & Organizational Development
Concentrix March 2012 - Present
StarTek July 2009 - December 2011
TeleTech Holdings 2007 - 2009
Qwest Communications 1997 - 1999
Skills
Workforce Planning, Employee Engagement, Performance Management, Succession Planning, Leadership Development
Education
University of San Francisco 1991 — 1993
Masters Degree, Human Resources & Organizational Development
James Beiswenger's StarTek Experience August 1997 - November 2000
Job Scientist at Western Research Institute
Industry Research
Experience
Western Research Institute February 2000 - Present
StarTek August 1997 - November 2000
University of Wyoming May 1997 - December 1997
Skills
Chemistry, Lifesciences, Science, Rheology, Biotechnology, Separations, Titrations, AFM, Column Chromatography, SEC, Viscometry, HPLC, Atomic Absorption, Cell Biology, Titration, Materials Science, Statistics
Education
University of Wyoming 2002 — 2007
Bachelor of Science (B.S.)(ACS certified)
University of Wyoming 1995 — 1997
Bachelor of Science (B.S.)
University of Hawaii at Hilo 1992 — 1994
Marine Biology Option Program Certificate
University of Wyoming 1985 — 1992
Bachelor of Science (B.S.)
Western Research Institute February 2000 - Present
StarTek August 1997 - November 2000
University of Wyoming May 1997 - December 1997
Skills
Chemistry, Lifesciences, Science, Rheology, Biotechnology, Separations, Titrations, AFM, Column Chromatography, SEC, Viscometry, HPLC, Atomic Absorption, Cell Biology, Titration, Materials Science, Statistics
Education
University of Wyoming 2002 — 2007
Bachelor of Science (B.S.)(ACS certified)
University of Wyoming 1995 — 1997
Bachelor of Science (B.S.)
University of Hawaii at Hilo 1992 — 1994
Marine Biology Option Program Certificate
University of Wyoming 1985 — 1992
Bachelor of Science (B.S.)
Pete Blauvelt's StarTek Experience June 2007 - July 2010
Job Service Manager at The Goodyear Tire & Rubber Company
Industry Automotive
Experience
The Goodyear Tire & Rubber Company April 2012 - Present
StarTek June 2007 - July 2010
Skills
Workforce Management, Customer Experience, Performance Management, Customer Satisfaction, Vendor Management, Customer Service, Employee Engagement, Team Management, Training, Recruiting, Service Delivery, Soft Skills, Process Improvement
Education
University of New Hampshire 1980 — 1984
BA, English
The Goodyear Tire & Rubber Company April 2012 - Present
StarTek June 2007 - July 2010
Skills
Workforce Management, Customer Experience, Performance Management, Customer Satisfaction, Vendor Management, Customer Service, Employee Engagement, Team Management, Training, Recruiting, Service Delivery, Soft Skills, Process Improvement
Education
University of New Hampshire 1980 — 1984
BA, English
Kurtis Armstrong's StarTek Experience February 2000 - June 2011
Job Director of the Community Education Center at Colorado Mesa University/Western Colorado Community College
Industry Higher Education
Experience
Colorado Mesa University and Western Colorado Community College June 2011 - Present
Colorado Mesa University August 2013 - Present
University of Phoenix February 2009 - Present
StarTek February 2000 - June 2011
London Bridge Resort January 1995 - January 2000
Mohave Community College July 1994 - January 1995
KTA Disney Toy Distributing December 1992 - January 1995
Colorado Northwestern Community College January 1993 - June 1994
Morgan Community College January 1991 - January 1993
Skills
Performance Management, Workforce Management, Call Center, Leadership Development, Microsoft Office, Call Centers, Team Building, Process Improvement, Analysis, Management, CRM, Human Resources, Training, Leadership, Recruiting, Coaching, Customer Satisfaction, BPO, Vendor Management, Operations Management, Outsourcing, Program Management, Customer Service, Team Leadership, Customer Retention, Customer Experience, Telecommunications, Employee Relations, Employee Engagement, Project Management, Interviews, Mentoring, Public Speaking, Strategy, Team Management, Strategic Planning, Business Process..., Budgets, Sales, Hiring, Change Management, Research, PowerPoint, Time Management, Cross-functional Team..., Quality Assurance, Staff Development
Education
University of Northern Colorado 1989 — 1990
M.A., Organizational Psychology
University of Northern Colorado 1985 — 1989
B.A., Psychology
Colorado Mesa University and Western Colorado Community College June 2011 - Present
Colorado Mesa University August 2013 - Present
University of Phoenix February 2009 - Present
StarTek February 2000 - June 2011
London Bridge Resort January 1995 - January 2000
Mohave Community College July 1994 - January 1995
KTA Disney Toy Distributing December 1992 - January 1995
Colorado Northwestern Community College January 1993 - June 1994
Morgan Community College January 1991 - January 1993
Skills
Performance Management, Workforce Management, Call Center, Leadership Development, Microsoft Office, Call Centers, Team Building, Process Improvement, Analysis, Management, CRM, Human Resources, Training, Leadership, Recruiting, Coaching, Customer Satisfaction, BPO, Vendor Management, Operations Management, Outsourcing, Program Management, Customer Service, Team Leadership, Customer Retention, Customer Experience, Telecommunications, Employee Relations, Employee Engagement, Project Management, Interviews, Mentoring, Public Speaking, Strategy, Team Management, Strategic Planning, Business Process..., Budgets, Sales, Hiring, Change Management, Research, PowerPoint, Time Management, Cross-functional Team..., Quality Assurance, Staff Development
Education
University of Northern Colorado 1989 — 1990
M.A., Organizational Psychology
University of Northern Colorado 1985 — 1989
B.A., Psychology
Rebecca Bridget's StarTek Experience February 2015 - Present
Job Operations Manager at STARTEK
Industry Consumer Services
Experience
STARTEK February 2015 - Present
ACCENT Marketing November 2014 - February 2015
ACCENT Marketing June 2014 - October 2014
ACCENT Marketing November 2010 - June 2014
ACCENT Marketing November 2009 - November 2010
ACCENT Marketing July 2009 - November 2009
ACCENT Marketing April 2009 - July 2009
ACCENT Marketing January 2009 - April 2009
ACCENT Marketing September 2008 - January 2009
Skills
Call Center, Leadership, Call Centers, Training, Program Management, Management, Customer Service, Operations Management, Time Management, Microsoft Excel, Cross-functional Team..., Coaching, Team Leadership, Customer Experience, Troubleshooting, Process Improvement, Customer Satisfaction, Vendor Management
Education
University of Cincinnati 2001 — 2003
Business
New Lexington High School 1997 — 2001
STARTEK February 2015 - Present
ACCENT Marketing November 2014 - February 2015
ACCENT Marketing June 2014 - October 2014
ACCENT Marketing November 2010 - June 2014
ACCENT Marketing November 2009 - November 2010
ACCENT Marketing July 2009 - November 2009
ACCENT Marketing April 2009 - July 2009
ACCENT Marketing January 2009 - April 2009
ACCENT Marketing September 2008 - January 2009
Skills
Call Center, Leadership, Call Centers, Training, Program Management, Management, Customer Service, Operations Management, Time Management, Microsoft Excel, Cross-functional Team..., Coaching, Team Leadership, Customer Experience, Troubleshooting, Process Improvement, Customer Satisfaction, Vendor Management
Education
University of Cincinnati 2001 — 2003
Business
New Lexington High School 1997 — 2001
Nick Kalti's StarTek Experience October 2012 - September 2014
Job Supervisor Synchronoss Indirect Program for Education at Work
Industry Telecommunications
Experience
Education at Work January 2015 - Present
VXI Global Solutions, LLC September 2014 - January 2015
StarTek October 2012 - September 2014
Cintas September 2012 - October 2013
Cintas April 2010 - July 2012
Cintas April 2009 - April 2010
Cintas January 2008 - January 2010
Cintas January 2001 - January 2008
Convergys Corporation January 1998 - January 2001
Convergys 1996 - 2001
Skills
Market Research, Marketing Research, Customer Satisfaction, Customer Loyalty, Cold Calling, Team Building, Sales Process, Strategic Planning, Marketing Strategy, Sales, Time Management, Management, Customer Experience, Customer Service, Training, Account Management, Leadership, Process Improvement, Customer Retention, Team Leadership
Education
University of Cincinnati College
Bachelor of Science, Marketing
University of Cincinnati 1988 — 1992
BS, Marketing
University of Cincinnati College 1984 — 1992
Bachelor's degree, Marketing
Convergys University
Education at Work January 2015 - Present
VXI Global Solutions, LLC September 2014 - January 2015
StarTek October 2012 - September 2014
Cintas September 2012 - October 2013
Cintas April 2010 - July 2012
Cintas April 2009 - April 2010
Cintas January 2008 - January 2010
Cintas January 2001 - January 2008
Convergys Corporation January 1998 - January 2001
Convergys 1996 - 2001
Skills
Market Research, Marketing Research, Customer Satisfaction, Customer Loyalty, Cold Calling, Team Building, Sales Process, Strategic Planning, Marketing Strategy, Sales, Time Management, Management, Customer Experience, Customer Service, Training, Account Management, Leadership, Process Improvement, Customer Retention, Team Leadership
Education
University of Cincinnati College
Bachelor of Science, Marketing
University of Cincinnati 1988 — 1992
BS, Marketing
University of Cincinnati College 1984 — 1992
Bachelor's degree, Marketing
Convergys University
Ted Utter's StarTek Experience October 1995 - October 1997
Job System Analyst, Network Administrator
Industry Computer Software
Experience
Data Connect Corporation December 2002 - Present
Treev May 2001 - October 2001
Treev October 1997 - January 2000
StarTek October 1995 - October 1997
Skills
Microsoft SQL Server, MySQL, SQL, Network Administration, IIS, Linux, Windows Server, JavaScript, Active Directory, DNS management, TCP/IP, Server Administration, Load Balancing, HTML, CSS, Cisco IOS, PHP, jQuery, SaaS, Agile Methodologies, Databases
Education
University of Colorado Boulder 1991 — 1994
Bachelor's Degree
Cherry Creek Highschool 1986 — 1990
Data Connect Corporation December 2002 - Present
Treev May 2001 - October 2001
Treev October 1997 - January 2000
StarTek October 1995 - October 1997
Skills
Microsoft SQL Server, MySQL, SQL, Network Administration, IIS, Linux, Windows Server, JavaScript, Active Directory, DNS management, TCP/IP, Server Administration, Load Balancing, HTML, CSS, Cisco IOS, PHP, jQuery, SaaS, Agile Methodologies, Databases
Education
University of Colorado Boulder 1991 — 1994
Bachelor's Degree
Cherry Creek Highschool 1986 — 1990
Brian Beard's StarTek Experience April 1999 - January 2011
Job Network Manager at DaVita
Industry Information Technology and Services
Experience
DaVita March 2012 - Present
HEIT, Inc. 2011 - 2012
StarTek April 1999 - January 2011
Skills
Active Directory, BPO, Call Center, Call Centers, Data Center, Cisco Technologies, Disaster Recovery, Network Design, IT Management, Networking, Outsourcing, Process Improvement, Telecommunications, Vendor Management, Workforce Management, Service Delivery
Education
University of Northern Colorado 1988 — 1994
BA, Economics
DaVita March 2012 - Present
HEIT, Inc. 2011 - 2012
StarTek April 1999 - January 2011
Skills
Active Directory, BPO, Call Center, Call Centers, Data Center, Cisco Technologies, Disaster Recovery, Network Design, IT Management, Networking, Outsourcing, Process Improvement, Telecommunications, Vendor Management, Workforce Management, Service Delivery
Education
University of Northern Colorado 1988 — 1994
BA, Economics
Gavin O'Toole, PMP's StarTek Experience January 2006 - December 2010
Job International Information Technology and Services Professional
Industry Information Technology and Services
Experience
DaVita March 2012 - Present
Ripeconcepts Inc. April 2011 - February 2012
StarTek January 2006 - December 2010
StarTek March 2004 - January 2006
AT&T January 2000 - January 2003
AT&T January 1997 - January 2000
Skills
SSRS, SSIS, OBIEE, Hyperion Enterprise, SharePoint, Data Network, Call Routing, Disaster Recovery, Team Management, PMP, Change Management, Cross-functional Team..., Vendor Management, Avaya, CRM, Business Intelligence, Visio, IT Strategy, Workforce Management, BPO, Global Strategy, International..., ITIL v3 Foundations..., Data Stewardship, Business Process Design, Development Of Teams, Complex Sales, Cisco ICM, Avaya PBX, SQL Server, Analysis Services, Master Data Management, Customer Data..., Business Continuity, Budget Management, Data Warehousing, Microsoft SQL Server
Education
University of Minnesota-Twin Cities 1992 — 1997
Bachelor of Science (B.S.), Global Business Management
DaVita March 2012 - Present
Ripeconcepts Inc. April 2011 - February 2012
StarTek January 2006 - December 2010
StarTek March 2004 - January 2006
AT&T January 2000 - January 2003
AT&T January 1997 - January 2000
Skills
SSRS, SSIS, OBIEE, Hyperion Enterprise, SharePoint, Data Network, Call Routing, Disaster Recovery, Team Management, PMP, Change Management, Cross-functional Team..., Vendor Management, Avaya, CRM, Business Intelligence, Visio, IT Strategy, Workforce Management, BPO, Global Strategy, International..., ITIL v3 Foundations..., Data Stewardship, Business Process Design, Development Of Teams, Complex Sales, Cisco ICM, Avaya PBX, SQL Server, Analysis Services, Master Data Management, Customer Data..., Business Continuity, Budget Management, Data Warehousing, Microsoft SQL Server
Education
University of Minnesota-Twin Cities 1992 — 1997
Bachelor of Science (B.S.), Global Business Management
Erica Fischer's StarTek Experience January 2001 - May 2003
Job Administrative Assistant at International Beauty Systems Group, LLC
Industry Cosmetics
Experience
International Beauty Systems Group, LLC September 2010 - Present
Jon Don February 2003 - February 2004
StarTek January 2001 - May 2003
Education
University of Illinois at Chicago 1992 — 1997
Bachelors of Science, Anthropology and History
International Beauty Systems Group, LLC September 2010 - Present
Jon Don February 2003 - February 2004
StarTek January 2001 - May 2003
Education
University of Illinois at Chicago 1992 — 1997
Bachelors of Science, Anthropology and History
Bobbi Youngblood's StarTek Experience February 2011 - June 2014
Job Support Engineer at Whistle Labs
Industry Outsourcing/Offshoring
Experience
Whistle Labs January 2015 - Present
Snaptracs, Inc. June 2014 - January 2015
StarTek February 2011 - June 2014
StarTek July 2011 - March 2012
STARTEK September 2008 - February 2011
Kohl's Department Stores March 2004 - July 2007
Skills
BPO, Call Centers, Outsourcing, Workforce Management, Contact Centers, Operations Management, Customer Experience, Performance Management, Process Improvement, Customer Satisfaction, Vendor Management, Inbound Marketing
Education
University of Northern Colorado 2002 — 2007
Bachelor of Arts (B.A.), Communication Studies - Human Communication
University of Northern Colorado 2002 — 2007
Whistle Labs January 2015 - Present
Snaptracs, Inc. June 2014 - January 2015
StarTek February 2011 - June 2014
StarTek July 2011 - March 2012
STARTEK September 2008 - February 2011
Kohl's Department Stores March 2004 - July 2007
Skills
BPO, Call Centers, Outsourcing, Workforce Management, Contact Centers, Operations Management, Customer Experience, Performance Management, Process Improvement, Customer Satisfaction, Vendor Management, Inbound Marketing
Education
University of Northern Colorado 2002 — 2007
Bachelor of Arts (B.A.), Communication Studies - Human Communication
University of Northern Colorado 2002 — 2007
Carole Weishahn's StarTek Experience August 2008 - October 2009
Job Corporate Instructor at Afni
Industry Outsourcing/Offshoring
Experience
Verizon Wireless April 2011 - Present
Afni October 2009 - Present
Afni October 2009 - Present
Self Employed EBay April 1998 - Present
Verizon Wireless March 2011 - April 2011
Verizon Wireless October 2010 - March 2011
Self employed March 1992 - January 2011
Verizon Wireless customers August 2009 - October 2010
Self January 2006 - January 2010
StarTek August 2008 - October 2009
Education
University of Northern Colorado 1982 — 1987
BA, Psychology
Greeley West High School 1979 — 1982
High School Diploma, General
Greeley West High School
High School
University of Northern Colorado
Bachelors; Bachelors Degree, Psychology
Verizon Wireless April 2011 - Present
Afni October 2009 - Present
Afni October 2009 - Present
Self Employed EBay April 1998 - Present
Verizon Wireless March 2011 - April 2011
Verizon Wireless October 2010 - March 2011
Self employed March 1992 - January 2011
Verizon Wireless customers August 2009 - October 2010
Self January 2006 - January 2010
StarTek August 2008 - October 2009
Education
University of Northern Colorado 1982 — 1987
BA, Psychology
Greeley West High School 1979 — 1982
High School Diploma, General
Greeley West High School
High School
University of Northern Colorado
Bachelors; Bachelors Degree, Psychology
Jerry Morrison's StarTek Experience December 2008 - July 2012
Job Team Leader at Hytrol Conveyor Co., Inc.
Industry Outsourcing/Offshoring
Experience
Hytrol Conveyor Co., Inc. August 2012 - Present
StarTek December 2008 - July 2012
PlazaTire Service April 2006 - December 2008
Walden Motor Company November 1998 - April 2006
US Army February 1982 - October 1998
Skills
Administration, Account Management, Budgeting, Business Management, Customer Relations, Coaching, Customer Service, Contract Negotiation, Event Planning, Hiring, Inventory Management, Logistics, Microsoft Office, Mentoring, Operations, Operations Management, Organizing, Purchasing, Quality Management, Risk Management, Team Management, Wireless, Yahoo, Sales, Customer Experience, Call Centers, Payroll, Customer Satisfaction, Interviews, Management, Leadership
Education
University of Maryland College Park 1987 — 1989
Bachelor of Business Administration (BBA), Business Administration and Management, General
Ohio State Department of Vocational Educatoin 1979 — 1981
Associate's degree, Graphic Arts
Hytrol Conveyor Co., Inc. August 2012 - Present
StarTek December 2008 - July 2012
PlazaTire Service April 2006 - December 2008
Walden Motor Company November 1998 - April 2006
US Army February 1982 - October 1998
Skills
Administration, Account Management, Budgeting, Business Management, Customer Relations, Coaching, Customer Service, Contract Negotiation, Event Planning, Hiring, Inventory Management, Logistics, Microsoft Office, Mentoring, Operations, Operations Management, Organizing, Purchasing, Quality Management, Risk Management, Team Management, Wireless, Yahoo, Sales, Customer Experience, Call Centers, Payroll, Customer Satisfaction, Interviews, Management, Leadership
Education
University of Maryland College Park 1987 — 1989
Bachelor of Business Administration (BBA), Business Administration and Management, General
Ohio State Department of Vocational Educatoin 1979 — 1981
Associate's degree, Graphic Arts
April Newsom's StarTek Experience September 2008 - July 2009
Job Customer Service Representative at NEW
Industry Telecommunications
Experience
NEW July 2009 - Present
StarTek September 2008 - July 2009
OFSC January 1999 - April 2000
Education
University of Phoenix 2009 — 2012
NEW July 2009 - Present
StarTek September 2008 - July 2009
OFSC January 1999 - April 2000
Education
University of Phoenix 2009 — 2012
Matthew Hartmann's StarTek Experience October 2009 - January 2010
Job Experienced Front Desk/Night Audit
Industry Hospitality
Experience
Econo Lodge October 2012 - Present
Monterey Bay Suites February 2010 - July 2012
StarTek October 2009 - January 2010
PPC INC January 2006 - October 2009
Subway May 2003 - February 2007
Skills
Auditing, Financial Reporting, Budgets, Financial Accounting, Internal Audit, Microsoft Excel, Managerial Finance, Financial Audits, General Ledger, Customer Service, Customer Service..., Manufacturing, Manufacturing..., Mathematics
Education
Dalton High School
General Studies
University of Phoenix
Associates Degree, Psychology
Econo Lodge October 2012 - Present
Monterey Bay Suites February 2010 - July 2012
StarTek October 2009 - January 2010
PPC INC January 2006 - October 2009
Subway May 2003 - February 2007
Skills
Auditing, Financial Reporting, Budgets, Financial Accounting, Internal Audit, Microsoft Excel, Managerial Finance, Financial Audits, General Ledger, Customer Service, Customer Service..., Manufacturing, Manufacturing..., Mathematics
Education
Dalton High School
General Studies
University of Phoenix
Associates Degree, Psychology
Nathan Vanover's StarTek Experience June 2013 - Present
Job Attended University of Phoenix
Industry Information Technology and Services
Experience
STARTEK June 2013 - Present
FedEx Freight August 2000 - January 2011
Education
University of Phoenix 2012 — 2015
Bachelor of Science (B.S.), Information Technology
University of Phoenix 2011 — 2012
Associate of Arts and Sciences (A.A.S.), Database Development
University of Cincinnati 2000 — 2002
STARTEK June 2013 - Present
FedEx Freight August 2000 - January 2011
Education
University of Phoenix 2012 — 2015
Bachelor of Science (B.S.), Information Technology
University of Phoenix 2011 — 2012
Associate of Arts and Sciences (A.A.S.), Database Development
University of Cincinnati 2000 — 2002
Annie Shaw's StarTek Experience March 2008 - September 2010
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Wells Fargo December 2013 - Present
XPIENT Solutions 2011 - 2012
Sprint October 2010 - December 2011
StarTek March 2008 - September 2010
Skills
Proficient Typing Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Payroll, Operations Management, Supervisory Skills, Employee Training, Training, Customer Service, Management, Team Building, Leadership, Team Leadership, Talent Acquisition, Process Improvement, Outlook, Sales, Time Management, Onboarding, Interviews, Call Centers, Analysis
Education
University of Phoenix 2007 — 2009
Wells Fargo December 2013 - Present
XPIENT Solutions 2011 - 2012
Sprint October 2010 - December 2011
StarTek March 2008 - September 2010
Skills
Proficient Typing Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Payroll, Operations Management, Supervisory Skills, Employee Training, Training, Customer Service, Management, Team Building, Leadership, Team Leadership, Talent Acquisition, Process Improvement, Outlook, Sales, Time Management, Onboarding, Interviews, Call Centers, Analysis
Education
University of Phoenix 2007 — 2009
Jonathan Nickell's StarTek Experience August 2004 - July 2005
Job Business Professional
Industry Computer Software
Experience
Computer Information Concepts, Inc. June 2013 - Present
Asurion 2005 - 2009
StarTek August 2004 - July 2005
Education
University of Northern Colorado 2009 — 2013
Bachelor's degree, Business Administration and Management, General
Computer Information Concepts, Inc. June 2013 - Present
Asurion 2005 - 2009
StarTek August 2004 - July 2005
Education
University of Northern Colorado 2009 — 2013
Bachelor's degree, Business Administration and Management, General
Moranda Stahmer's StarTek Experience February 2010 - February 2011
Job Retail Professional
Industry Retail
Experience
True Value Radio Shack and Verizon 2012 - Present
Sam's Club June 2011 - August 2012
StarTek February 2010 - February 2011
Palm Beach Tan November 2009 - March 2010
Education
University of Cincinnati 2009 — 2010
N/A, Secondary Education and Teaching
True Value Radio Shack and Verizon 2012 - Present
Sam's Club June 2011 - August 2012
StarTek February 2010 - February 2011
Palm Beach Tan November 2009 - March 2010
Education
University of Cincinnati 2009 — 2010
N/A, Secondary Education and Teaching
Damon Foster's StarTek Experience May 2011 - September 2013
Job Classified Account Executive at BH Media
Industry
Experience
BH Media September 2013 - Present
STARTEK May 2011 - September 2013
STARTEK March 2008 - May 2011
Skills
Social Media Marketing, Advertising, Online Advertising, Facebook, Digital Media, Direct Sales, Sales Process, Solution Selling, Salesforce.com, Pricing
Education
University of Phoenix 2004 — 2007
Bachelor of Science (B.S.), Business Management
BH Media September 2013 - Present
STARTEK May 2011 - September 2013
STARTEK March 2008 - May 2011
Skills
Social Media Marketing, Advertising, Online Advertising, Facebook, Digital Media, Direct Sales, Sales Process, Solution Selling, Salesforce.com, Pricing
Education
University of Phoenix 2004 — 2007
Bachelor of Science (B.S.), Business Management
Chelsey Hood's StarTek Experience May 2009 - August 2011
Job Student Pilot at All ATP
Industry Airlines/Aviation
Experience
All ATP May 2014 - Present
Frontier Airlines August 2011 - February 2014
STARTEK May 2009 - August 2011
Education
University of Northern Colorado 2007 — 2009
All ATP May 2014 - Present
Frontier Airlines August 2011 - February 2014
STARTEK May 2009 - August 2011
Education
University of Northern Colorado 2007 — 2009
Williams Lea
StarTek Inc
hiSoft Technology International Limited
Star Tek
Aon Hewitt Consulting
AON Hewitt Associates
Hewitt Associates, INC
Aon Hewitt