Experience
Advantage Sales & Marketing  April 2015 - Present
Arise Virtual Solutions Inc.   April 2015 - Present
Sykes  September 2014 - Present
Georgia Test and Inspection   August 2014 - September 2014
Nu Personnel Inc   July 2014 - August 2014
Alorica  December 2013 - April 2014
Convergys  April 2011 - June 2012
Advantage Sales & Marketing  February 2010 - March 2011
AT&T Mobility  June 2009 - June 2010
Advantage Human Resources  April 2007 - January 2008

Skills
Data Entry, Troubleshooting, Customer Service, Product Demonstration, Food Safety, Microsoft Office, Retail, Customer Satisfaction, Mobile Devices, Time Management, Telephone Skills, Research, Teamwork, Customer Experience, Microsoft Word, PowerPoint, Microsoft Excel, SAP, Data Analysis, Sales, Windows 7, Spreadsheets, Employee Training, 10 Key, Hiring, Outlook, Call Centers, Telecommunications, Team Building, Cashiering, Technical Support, Problem Solving, Communication, Customer Retention

Education
Johnson & Wales University-Charlotte   2012 — 2016
Hotel & Lodging Management

Durham Technical Community College   1989 — 1991
Associate in Applied Science, Paralegal Technology

Experience
Arise Virtual Solutions Inc.   Sound EngineerRight To PartyJuly 2013 - Present
Greater Works Church Charlotte NC   January 2010 - Present
christlikemanagement   January 1999 - Present
Self-employed  1995 - Present

Skills
Live Sound, Video Editing, Stage Lighting, Studio Recording, Music Production, Music Programming, Songwriting, Graphic Design, Drums, Social Media, Twitter, Facebook, Social Media Marketing, Video Production, Pro Tools, Audio Engineering, Music, Recording, Music Industry, Multimedia, Audio Post Production, Sound Design, Audio Editing, MIDI, Entertainment, Musicians, Video, Concerts, Band, Singing, Live Recording, OS X, Reason, Sound Reinforcement, Theatre, Original Music, Rock, Cubase

Education
Conservatory of Recording Arts and Sciences   2006 — 2006

Experience
Arise Virtual Solutions Inc.   May 2015 - Present
H.I.G. Capital   December 2014 - May 2015
Deloitte  September 2013 - December 2014
Sun Capital Partners  November 2011 - March 2013
University of Central Florida  May 2009 - May 2010
University of Central Florida  May 2009 - May 2010

Education
Florida Atlantic University   2011 — 2012
Masters degree (M.Acc.), Accounting

University of Central Florida   2004 — 2010
Bachelor of Science in Business Administration (B.S.B.A.), Accounting

Experience
Boomerang Transport  April 2014 - Present
X-press Signs Graphics and Printing   June 2006 - Present
Lifetouch  August 2013 - December 2013
Homes.com  November 2011 - May 2013
Poetic Lyricism: Spoken Word for Words Unspoken   April 2011 - May 2013
Arise Virtual Solutions Inc.   June 2007 - April 2011

Skills
Web Design, Graphic Design, SEO copywriting, Social Media Marketing, Customer Service, Project Management, Network Administration, Public Speaking, HTML.next, Creative Writing, Spoken Word, Leadership Development, Copy Editing, Magazine Layout Design, Digital Photography, Photoshop, Adobe Creative Suite, Microsoft CRM, JavaScript, Community Outreach, Communication, Sales, Microsoft Office, Corel Draw, SQL, PHP, Social Media, phpMyAdmin, Short Stories, Performance Poetry, Painting, Astrology, Gif Animator, Yearbook, Publications, Technical Support, SEO, Copywriting, Advertising, CSS, Web Development, HTML, Dreamweaver

Education
Florida State University   2010 — 2014
Bachelor of Science (B.S.), Information, Communication and Technology

Coral Glades High School   2006 — 2010
24 Credit High School Diploma, 9-12

Experience
Scentsy, Inc. (Corporate Office)   February 2015 - Present
Nesbitt-Webb, LLC   October 2012 - Present
Afforda Tax, Prep   September 2012 - Present
Arise Virtual Solutions Inc.   July 2012 - Present
Mary Kay Inc.  July 2012 - Present
U.S. Security Associates, Inc.   October 2009 - February 2014

Skills
Entrepreneurship, Marketing Strategy, Cosmetics, Beauty Industry, Business Strategy, Marketing, Start-ups, Small Business, Social Media Marketing, New Business Development, E-commerce, Online Advertising, Online Marketing, Sales Management, Product Development, Sales, Social Media, Leadership, Social Networking, Team Building, Retail, Training, Coaching, Microsoft Excel, Event Planning, Team Leadership, Customer Service, Microsoft Office, Account Management, Management, Accounting, Budgets, Strategic Planning, Business Development, Project Management, Strategy, Business Planning, Public Speaking, Negotiation, Event Management, Public Relations, Microsoft Word, Marketing Communications, Advertising, PowerPoint, Change Management, Time Management, Project Planning, Management Consulting, Contract Negotiation

Education
Columbus State University   2011 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Jefferson Community College   2004 — 2009
Associate of Arts and Sciences (A.A.S.), Humanities and Social sciences

Howard University   2003 — 2004
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Experience
Arise Virtual Solutions Inc.   May 2014 - Present
Orkin Pest Control  May 2014 - Present
Rick Case Automotive Group  March 2013 - May 2014
Coliseum II Entertainment Inc   August 2011 - June 2012
Georgia Career Institute  November 2010 - January 2011
Double O Bonding   April 2008 - November 2008

Skills
Sales Presentations, CRM, Microsoft Office, Leadership, Customer Service, Teamwork, Time Management, Office Management, Microsoft Excel, Data Entry, Facebook, Advertising, Marketing, Graphic Design, Phone Etiquette, Sales Process, Sales, Databases, Brochures, Graphics, Business Cards, Magazines, Credit Analysis, Customer Satisfaction, Microsoft Word, PowerPoint, Social Networking

Education
Georgia Southern University   2003 — 2007
B.F.A., Graphic Design

Jackson County Comprehensive High   1998 — 2003
Dual Seal, College Prep/ Computer Tech, 4.0

The University of Georgia
Certified Clinical Dental Assistant, Dental Assisting/Assistant

Experience
Arise Virtual Solutions Inc.   July 2010 - Present
Liveops  March 2008 - December 2010
GNC  April 2003 - March 2005
GNC  September 1998 - April 2003

Skills
Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, Microsoft Word, Public Speaking, Team Leadership, Time Management, Teamwork, Customer-focused Sales, Warehouse Operations, Vendor Management, Billing Process, Photoshop, Windows

Education
Colorado Technical University-Online   2012 — 2017
Bachelor's Degree, Concentration: Network Management and Security

University of Phoenix
Business Administration and Management, General

Experience
arise  August 2011 - Present
Arise Virtual Solutions Inc.   August 2011 - Present
T-Mobile  October 2003 - March 2011
American Express  2000 - December 2003

Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, Strategic Planning, Sales, PowerPoint, Sales Management, Public Speaking, Coaching, Customer Satisfaction, Training, Account Management, Inventory Management, Team Leadership

Education
University of Phoenix   2013 — 2015
Bachelor's Degree, Criminal Justice/Safety Studies

Palm Beach Community College   1990 — 1993
Associate's Degree, Business Administration and Management, General

Florida Atlantic University
International Business

Experience
Adventures With A Silly Baby   November 2014 - Present
Del Monte Fresh Produce N.A., Inc   April 2012 - October 2013
Arise Virtual Solutions Inc.   September 2011 - April 2012
Hearing and Speech Center of Florida   May 2010 - July 2011
Del Monte Fresh Produce N.A., Inc   February 2010 - April 2010
Florida International University  September 2008 - January 2010
Luminaire  December 2007 - August 2008
AECOM  October 2004 - October 2007

Skills
Microsoft Office, Adobe Acrobat, Typing, Quickbooks, Administrative Support, Communication, Multi-tasking, PowerPoint, Adobe Creative Suite, Oracle, Time Management, Meeting Scheduling, Travel Arrangements, Administrative..., QuickBooks, Editing, Microsoft Excel, E-Learning, Networking, Nonprofits, Office Management, Administrative..., Outlook, Human Resources, Public Speaking, Customer Service

Education
Florida International University   2005 — 2009
Bachelor of Arts, Women's Studies and Liberal Arts

Miami Dade College   1996 — 2005
Associate of Arts, Architecture

Experience
Eden Milk and Honey Designs   February 2013 - Present
Arise Virtual Solutions Inc.   December 2011 - Present

Skills
Public Relations, Photography, Sewing, Illustration, Web Design, Vocalist, Event Management, Microsoft Office, Microsoft Excel, Management, Public Speaking, Coaching, Photoshop, Event Planning, Leadership, Marketing, Social Networking, Social Media, Microsoft Word, Social Media Marketing, Customer Service

Education
Georgia Southern University

Experience
Private  March 2015 - Present
e-Builder  March 2014 - March 2015
GoDataFeed.com  September 2012 - February 2014
FAME Inc.  July 2011 - September 2012
Kaplan University  September 2010 - December 2010
Ultimate Software Group, Inc.   March 2010 - September 2010
Ultimate Software  February 2008 - September 2010
Spirit Airlines  January 2007 - June 2007
Bluegreen  June 2003 - January 2007
Arise Virtual Solutions Inc.   2007 - 2007

Skills
Scrum, SDLC, Agile, Software Development, Requirements Analysis, Application Development, Project Planning, Visio, Program Management, SQL Server, Access, Integration, Business Intelligence, .NET, Databases, SQL, ASP.NET, SharePoint, Problem Solving, VB.NET, Customer Relations, Quality Assurance, Architecture, Database Administration, MS Project, XML, SSRS, E-commerce, Agile Project Management, C#, Process Improvement, HTML, Business Management, JavaScript, Planning, Product Management, Web Services, Web Development, Compliance, Documentation, Vendor Management, Business Process, Business Analysis, WCF, SSIS, Database Design, ASP, T-SQL, Visual Studio, N-tier

Education
Florida Atlantic University   2010 — 2012
Bachelor or Arts, Management Information Systems (MIS)

Florida State University   1992 — 1994
AA, Pre-Law

Experience
Domino's  December 2014 - Present
JiCS! Entertainment, LLC.   2013 - Present
Kelly Connect/ Apple Project   July 2014 - December 2014
Arise Virtual Solutions Inc.   February 2014 - July 2014
Papa John's Pizza  December 2013 - February 2014
U.S. Security Associates   December 2012 - September 2013
Kennedy Media Group   July 2011 - December 2012
Bojangles' Restaurants, Inc.   January 2011 - June 2011

Skills
Microsoft Office, Writing, Market Research, Administrative..., Project Management, Typing, Problem Solving, Food Service, Customer Service, Security, Cpr Certified, AED, Bloodborne Pathogens..., Cashiering, Order Taking, Web Design, Social Media Marketing, Social Networking, Contract Negotiation, Communication Skills, Communication, Customer Satisfaction, Leadership, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Teamwork, Training

Education
Craven Community College   2010 — 2014

Havelock High School   2009 — 2010

UNCG
Dual Enrollment

Experience
James Madison University  August 2015 - Present
American Forest Foundation  February 2014 - Present
Carney, Inc.   August 2012 - February 2014
Apple Federal Credit Union  2009 - 2012
Arise Virtual Solutions Inc  2007 - 2009
James Madison University Training & Development   2006 - 2007

Skills
Instructional Design, Adult Education, E-learning, Performance Management, Instructional Technology, Curriculum Development, Evaluation, Project Management, Captivate, Training, Blended Learning, Instructor-led Training, Learning Management..., Learning Management, Research, Training Delivery, Soft Skills, Employee Training, SnagIt, Social Media, Technical Writing, Staff Development, SCORM, Hands-on Training, Curriculum Design, Workshop Facilitation, Content Development, Organizational Learning, Educational Technology, Mobile Learning, Career Development, Analysis, SharePoint, Articulate Suite

Education
George Mason University   2010 — 2016
PhD, Education (Instructional Technology/Instructional Design)

James Madison University   2006 — 2008
MS.Ed, Adult Education/Human Resource Development

James Madison University   2002 — 2005
BA, Psychology, Human Resource Development

Experience
Arise Virtual Solutions Inc.   March 2015 - Present
JPay Inc  July 2012 - March 2015
T-Mobile USA  April 2009 - June 2012
McGladrey & Pullen  September 2008 - February 2009
Convergys Corporation  April 2000 - August 2008
7-Eleven Stores  February 1997 - April 2000
Tropical Foods International Supermarkets   January 1994 - June 1996

Skills
Process Improvement, Customer Service, Supervision, Auditing, Finance, Accounting, Outlook, US GAAP, Financial Reporting, Performance Management, QuickBooks, Internal Controls, General Ledger, PeopleSoft, Hands-on Training, Coaching, Team Building, Customer Satisfaction, Change Management, Business Analysis, Time Management, Training, Leadership, Team Leadership, Human Resources, Management, Business Process..., Customer Retention, Customer Experience, Team Management, Recruiting, Analysis, Account Management, Sales, Cross-functional Team..., Operations Management, Forecasting, Business Process, Telecommunications, CRM, Negotiation, Workforce Management, Call Centers, Vendor Management, Troubleshooting, Project Management, Payroll, Retail, Accounts Receivable

Education
Florida Atlantic University   2006 — 2008
Accounting and Business/Management

Florida Atlantic University   2005 — 2008
Bachelor of Business Administration (B.B.A.), Accounting

Experience
IKEA Group  May 2014 - Present
Hyatt Regency Pier 66 Resort and Marina   January 2015 - May 2015
Arise Virtual Solutions Inc.   October 2014 - November 2014
Pheasant Run Resort  March 2014 - November 2014
Hyatt Regency  May 2013 - November 2014
Alpine Access  May 2011 - January 2014
Hertz O'hare Airport   August 2013 - November 2013
JW Marriott Chicago  May 2012 - June 2013
Marriott International  October 2005 - July 2011

Skills
Banquets, Convention Services, Front Office, Customer Service, Hotels, Food, Telephone Skills, Data Entry, Micros, Event Planning, Call Centers, Customer Satisfaction, Time Management, Restaurants, Process Scheduler, Hospitality, Hiring, Catering, Hospitality Industry, Food Service, Technical Support, Up-selling, Customer Experience, Resorts, Bartending, Cashiering, Phone Etiquette, Menu Development, Parties, Concierge Services, Meeting Planning, Cash Handling Experience, Food, Teamwork, Sales, MICROS

Education
Cuyahoga Community College   2004 — 2006

Westside High School   1984 — 1989
General Studies

Experience
Veltig Consulting   February 2013 - Present
Aqua Maestro   November 2014 - August 2015
USA Parking System  February 2014 - February 2015
Direct Interactions   January 2013 - May 2014
Traveler's Rest Bed & Breakfast   March 2005 - December 2012
Arise Virtual Solutions Inc.   September 2006 - November 2010
VIPdesk  March 2004 - July 2006
InterContinental Hote   2001 - 2003
Signature Worldwide  July 2000 - September 2001
lastminute.com  January 2000 - July 2000

Skills
Hospitality, Hotels, Customer Satisfaction, Training, Customer Service, Leadership, Tourism, Hospitality Management, Management, Team Building, Coaching, Resorts, Training Delivery, Revenue Analysis, Hotel Booking, Front Office, French, Instructor-led Training, Entrepreneurship, Property Management..., Sales, Leisure, Time Management, AS400 system, System Testing, Small Business, Process Management, Hotel Management, Food & Beverage, Instructional Design, Software Quality..., Menu Development, Human Resources, Operations Management, Restaurants, Inventory Management, Catering, Employee Training, Restaurant Management, Travel Management, Accounts Receivable, Yield Management, Event Management, Pre-opening, Hiring, POS, Wine, Food, Valet Parking Services, Formation

Education
University of the Witwatersrand   1980 — 1983
Bachelor, Hotel Management

University of the Witwatersrand   1980 — 1983
Hotel Management, Hotel, Motel, and Restaurant Management

Damelin   1982 — 1982
Diploma, Public Relations/Image Management

Emmarentia Primary
Primary School Education/7 years, Primary School

Krugersdorp High/5 Years
Matriculated/University Entrance, English, Afrikaans, History, Geography, Math

Experience
Coca-Cola  May 2015 - Present
Arise Virtual Solutions Inc.   2013 - Present
INFISYS   September 2012 - October 2013
Everest Institute  February 2004 - May 2011
Best Bank  March 2006 - October 2007

Skills
Instructor-led Training, Hands-on Training, Employee Training, Account Management, Consumer Lending, Banking, Client Liaison, Corporate Training, Phlebotomy, Direct Patient Care, Bank Reconciliation, Direct Sales, Management, Consulting, HR Consulting, Customer Retention, Customer Acquisition, Compliance Regulations, Customer Service, Coaching, Strategic Planning, Public Speaking, Team Building

Education
Georgia Highlands College   2012 — 2013
Associate of Science (A.S.), Science

Spelman College   1990 — 1993
Alumni 1994, Biology

Experience
ENK Professional Services, LLC   April 2007 - Present
Arise Virtual Solutions Inc.   January 2006 - Present
Next-Gen Telecommunication Services   September 2010 - January 2015
Blue Forest Technologies   April 2009 - September 2010

Skills
Telecommunications, Sales, Customer Service..., Data Entry, Medical Billing, Medical Coding, Solution Selling, Wireless, Unified Communications, Management, Salesforce.com, VoIP, Managed Services, Sales Process, Account Management, Mobile Devices, Direct Sales, Customer Retention

Education
DeVry University-Georgia   1999 — 2003
Bachelor of Science & Business Technology, Bachelor of Science & Business Technology

Experience
Arise Virtual Solutions Inc.   July 2013 - July 2015
Ladenburg Thalmann  May 2012 - July 2012

Skills
Conversational Spanish, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Research, Social Media Marketing, Public Speaking, Customer Service, Event Planning, Event Management, Business, English, Spanish, Analysis, Program Management, Project Planning, Corporate Branding, Finance, Leadership, Data Analysis, Time Management, Market Research, Teamwork, Management, Team Leadership, Financial Analysis

Education
Georgetown University Law Center   2015 — 2018
Doctor of Law (JD)

University of Miami   2009 — 2013
Bachelor, Business Administration; International Finance and Marketing

Pope John Paul II High School   2005 — 2009
Diploma

Experience
American Express  January 2014 - Present
Kaplan Continuing Education  2009 - August 2011
Arise Virtual Solutions Inc.   1998 - 2008
Carnival Cruise Lines  1987 - 1997

Skills
Business Process, E-Learning, Higher Education, Team Leadership, Business Development, Leadership Development, Call Centers, Coaching, Customer Service, Employee Relations, Employee Training, Leadership, Project Management, Sales, Team Building, Telecommunications, Training

Education
Florida International University - College of Business Administration
B.A., Management Information Systems

University of South Florida - College of Business Administration

Experience
Arise Virtual Solutions Inc.   July 2011 - Present
AT&T  January 2011 - July 2011

Skills
Call Center, P&L Management, Customer Experience, Six Sigma, Customer Satisfaction, Operations Management, Outsourcing, Customer Relations, Vendor Management, Avaya, Customer Service, Process Excellence, Sales Support, Telecommunications, Process Improvement, People Management, Team Building, Budget Management, Program Management, Sales Management, Change Management, Excel, Employee Engagement, Negotiation, Product Management, Budgeting, Forecasting, Contract Management, Outlook, Strategic Planning, Business Process..., Account Management, Project Planning, Microsoft Office, PowerPoint, Access, Contract Negotiation, Coaching, Billing, Business Planning, Performance Management, Business Strategy, MS Project, Business Transformation, Key Account Management, BPO

Education
Columbia College Chicago   1988 — 1990

Experience
GoDesana   June 2014 - Present
Arise Virtual Solutions Inc.   July 2009 - March 2013
Newsuncook Real Estate   July 2007 - July 2009

Skills
Helping people work..., Love using Mac Computers, Financial Freedom, Sales Management, Coaching, Team Building, Microsoft Office, Sales, Customer Service, Call Center, New Business Development, Customer Satisfaction, Strategic Planning, Public Speaking, Cold Calling, Marketing Strategy, Small Business, Call Centers, Direct Sales, Training, Social Networking

Education
Fitchburg State University
Math

Experience
Arise Virtual Solutions Inc.   February 2009 - Present
Self employed  February 2005 - Present
Randstad  May 2013 - September 2013
Arena Food Service   June 2010 - September 2012
ThreeSource   March 2005 - July 2009
Peoplelink Staffing Solutions  February 2002 - March 2005

Skills
Microsoft Office, Data Analysis, System Administration, Microsoft Excel, Customer Service, Outlook, PowerPoint, Microsoft Word, Online Research, Windows, HTML, Research, Project Management, Social Media, Social Networking, Training, Analysis, Entrepreneurship, Marketing

Education
Herzing University-Madison   2013 — 2016
Bachelor's degree, Accounting, 3.8

Kankakee Community College   2009 — 2010
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences, General

DeVry University-Illinois   2006 — 2008

Experience
Bluegrass Live Operators   June 2007 - Present
Arise Virtual Solutions Inc.   June 2007 - Present
VapeShak   November 2010 - December 2011
Microsoft  2007 - 2009

Skills
Entrepreneurship, Management, Strategic Planning, Business Strategy, Marketing Strategy, New Business Development, Sales Management, Negotiation, Business Planning, Team Building, Start-ups, Change Management, Marketing, Business Development, Customer Service, Product Development, Coaching, Budgets, Team Leadership, Project Management, Call Centers, Human Resources

Education
Grayson County High School   2001 — 2005

Elizabethtown Community and Technical College

Experience
Life Solutions South, LLC   May 2015 - Present
Arise Virtual Solutions Inc.   January 2012 - Present
Windsor -Laurelwood Center For Behavioral Medicine  February 2015 - March 2015
Freelance Assist LLC a new level of expertise   January 2012 - January 2013
The Cleveland Christian Home   March 2009 - March 2010

Skills
Risk Assessment, Problem Solving, Social Services, PowerPoint, Community Outreach, Program Development, Data Collection, Policy, Non-profits, Literature Reviews, Program Evaluation, Conflict Resolution, Public Speaking, Survey Design, Qualitative Research, Grant Writing, Public Health, SPSS, Stata, Policy Analysis, Youth Development, Social Sciences, Focus Groups, Child Development, Teaching

Education
Grand Canyon University   2007 — 2009
MS, Leadership: Emphasis in Emergency Management/ Disaster Preparedness, 3.8

The Chicago School of Professional Psychology On-line Blended Programs
Certificate in Forensic Psychology, Behavioral Aspects of Health, 3.9

Experience
Abercrombie & Associates, LLC   July 2009 - Present
HILGRAH Enterprises, Inc.   March 2007 - Present
HILGRAH Enterprises, Inc.   April 2005 - Present
Market America  April 2005 - Present
Arise Virtual Solutions Inc.   November 2008 - July 2009
Market America  March 2007 - March 2009
Lockheed Martin Corporation  July 1984 - July 2007

Skills
Certified Project..., Lifestyle Coaching, IT Consulting, Consulting, Project Management, Requirements Analysis, Systems Engineering, Coaching, Project Planning, Software Project..., Software Development, PMP, Business Analysis, Six Sigma, IT Management, Visio, Proposal Writing, PMO, Program Management, Integration, SDLC, Cross-functional Team..., Agile Methodologies, SharePoint, Enterprise Architecture, Healthcare, MS Project, Process Improvement, Systems Analysis, Wellness, Vendor Management, Requirements Management

Education
University of Baltimore   1998 — 2000
M.B.A., Management Information Systems

Florida Institute of Technology   1979 — 1983
B.S., Computer Science

Experience
Independent  May 2010 - Present
Arise Virtual Solutions Inc.   June 2009 - July 2009
Bisk Education  April 2008 - July 2008
Internet Data Resources   October 2007 - March 2008
PARIO, INC   March 2007 - October 2007
Habitat for Humanity Intl   February 2006 - February 2007
UPS  March 2005 - April 2006
AT&T  July 1995 - November 2002

Skills
Instructional Design, Needs Analysis

Education
The George Washington University   1996 — 1998
MC, Project Management

Georgia State University   1992 — 1995
MS, Instructional Technology

Georgia State University   1968 — 1974
BA, Psychology, Management

Experience
Buckeye Partners  March 2010 - Present
Arise Virtual Solutions Inc.   September 2009 - March 2010
Alstom Power  April 2007 - October 2009
JMFE   2001 - 2006
Encore Development  2000 - 2001
Nova Information Systems  1997 - 2000
CDM Federal Programs  September 1992 - September 1997

Skills
Process Improvement, Project Management, Change Management, Program Management, Strategic Planning, Business Analysis, IT Strategy, PMO, Project Planning, Business Intelligence, Vendor Management, IBM Rational Portfolio..., MS Project, Visio, IT Portfolio, Software Project..., Project Coordination, Project Delivery, Agile Project Management, Project Governance, Programme Governance, Team Building, PMP, Project Portfolio..., ITIL, Cross-functional Team..., Strategy, SDLC, IT Management, Business Process, Requirements Gathering, IT Service Management, Risk Management, Management, Leadership, CRM, Training, Team Leadership, Integration, Analysis, Budgets, Executive Management, Software Documentation, Software Development, Six Sigma, Operations Management, Resource Management, Data Warehousing, Outsourcing, Primavera P6

Education
Nova Southeastern University   2012 — 2014
Master of Business Administration (MBA), Process Improvement Concentration

Nova Southeastern University   2004 — 2007
B.S, Management

East Tennessee State University   1983 — 1984
Computer Science

Campbell County High School

Experience
FedEx Express  September 2015 - Present
FirstMerit Bank  June 2015 - September 2015
Arise Virtual Solutions Inc.   August 2014 - January 2015
Working Solutions  February 2014 - December 2014
Alpine Access  November 2012 - February 2014
Convergys  August 2011 - July 2012
American Express  February 2007 - October 2007

Skills
Troubleshooting, Call Centers, Customer Support, Customer Service, Microsoft Word, Avaya, Process Improvement, Management, Data Entry, Accounting, Insurance, Payments, Customer Satisfaction, Customer Experience, Technical Support, Customer Retention, Service Delivery, Telephone Skills, Software Documentation, Team Leadership, Outlook

Education
Central High School   1998 — 2001
High School Diploma, General Studies

Everest University-South Orlando

Experience
Calder Casino   June 2015 - Present
Veredus  July 2014 - June 2015
Creative Circle  May 2013 - June 2014
Fontainebleau Miami Beach  November 2011 - May 2013
Microsoft (Experis Consultant)   November 2010 - December 2011
Arise Virtual Solutions Inc.   August 2009 - November 2010
EDSA  November 2006 - January 2009

Skills
Cross-functional Team..., Management, Recruiting, Talent Management, Employee Relations, Team Leadership, Event Planning, Training, Interviews, Sales, Budgets, Strategic Planning, Onboarding, Organizational..., Leadership, PowerPoint, Team Building, Leadership Development, Coaching, Strategy, Employee Engagement, Performance Improvement, E-Learning, New Hire Orientations, Performance Management, Fundraising, Staff Development, Policy, Employee Training, Human Resources, Conflict Resolution, Temporary Placement, Public Speaking, Customer Satisfaction, Succession Planning, Resume Writing, Career Development, Organizational..., Career Counseling, Talent Acquisition, Hiring

Education
Florida International University   2009 — 2011
Masters of Science, Human Resource Development

Florida International University - College of Business   2002 — 2007
BBA, Human Resource Management

Western High School   1999 — 2002

Experience
Zimmer Biomet  May 2012 - Present
TheColi.com   January 2012 - December 2012
BrightSky - Your Diabetes Connection  January 2009 - March 2012
Arise Virtual Solutions Inc  October 2007 - July 2008

Skills
Excel, PowerPoint, Word, Access, Outlook, Microsoft Office 2007, Microsoft Excel, Call Center, Budgets, Team Leadership, Call Centers, Analysis, Marketing, Human Resources, Leadership, Training, Microsoft Word, Strategic Planning, Sales, Management, Customer Service, Financial Analysis, Sales Management, Forecasting, Team Building, Project Planning, Accounting, Time Management, Entrepreneurship, Sales Operations, Process Improvement

Education
Florida International University - College of Business   2014 — 2016
Master of Business Administration (MBA), Banking, Corporate, Finance, and Securities Law, 3.0

Florida International University - College of Business   2009 — 2011
Bachelors (BA), Finance and Financial Management Services

Miami Dade College   2007 — 2008
Associates in Arts (AA), Accounting

Experience
Arise Virtual Solutions Inc.   June 2009 - Present
Geek Squad  October 2006 - March 2009
Florida International University  March 2005 - September 2006

Skills
Computer Hardware, Troubleshooting, Windows 7, Active Directory, XP, Computer Repair, Technical Support, Help Desk Support, Windows Server, Printers, Call Center, Software Installation, Customer Service, Windows, Network Administration, Microsoft Exchange, Citrix, Networking, VPN, Servers, DNS, Hardware, Operating Systems, Windows XP, Microsoft Office, Leadership, Team Leadership, Customer Satisfaction

Education
Florida International University   2004 — 2009
information technology

Experience
California State Board of Equalization  January 2014 - Present
Xprint Office Solutions   March 2013 - October 2013
24 Hour Fitness  December 2011 - July 2013
Arise Virtual Solutions Inc.   September 2007 - May 2011
Walgreens  May 2007 - August 2007

Skills
Adobe Creative Suite, Fitness Training, Speed Training, Strength Training, Microsoft Office, iWork

Education
Florida Agricultural and Mechanical University
Bachelors of Science, Business Administration (Focus in Finance)

Experience
3Cinteractive  July 2014 - Present
Arise Virtual Solutions Inc.   July 2007 - July 2014
Macy's  May 2003 - July 2007

Skills
Strategy, Market Research, Operations Management, Vendor Management, BPO, Team Leadership, Business Process..., Strategic Planning, Project Management, Leadership, Analytics, Leadership Development, Data Analysis, Budgets, Process Improvement, Outsourcing, Customer Satisfaction, Call Centers, Management, Analysis, Six Sigma, Recruiting, Business Process, Coaching, P&L Management, Program Management, Performance Management, Business Transformation, Project Planning, Sales, Cross-functional Team..., CRM, Customer Experience, Business Development, Sourcing, Start-ups, Team Management, Management Consulting, Executive Management, Change Management, Training, Forecasting, Business Analysis, Customer Retention, Business Planning, Business Strategy, Marketing Strategy, Competitive Analysis, Marketing Communications, Digital Marketing

Education
Northwestern University - Kellogg School of Management   2011 — 2013
MBA, General Management, Marketing

Florida Atlantic University   2002 — 2006
BBA, International Business & Trade

Experience
Arise Virtual Solutions Inc.   2014 - 2014

Education
Florida State College at Jacksonville   2008 — 2014
Associate of Arts (A.A.), General Studies

Experience
Arise Virtual Solutions Inc.   October 2012 - Present
Walt Disney World  January 2012 - Present

Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Social Media, Psychology, Crisis Intervention, Leadership, Time Management, Child Development, English, Group Therapy, Psychotherapy, Social Networking, Creative Writing, Volunteer Management, Editing, Mental Health Counseling, Cpr Certified, Facebook, Hospitals, Healthcare Management

Education
Colorado Technical University   2015 — 2017
Bachelor's degree, Health/Health Care Administration/Management

Colorado Technical University-Online   2012 — 2014
Associate of Science (AS), General Studies

Experience
Arise Virtual Solutions Inc.   August 2014 - Present
Branddist Enterprise   March 2011 - Present
BB&T  March 2014 - June 2014
Florida State University  August 2009 - December 2013
Editorial Televisa Colombia   May 2012 - July 2012
Panini World Cup Album   April 2010 - July 2010

Skills
PowerPoint, Microsoft Office, Higher Education, Microsoft Word, Microsoft Excel, Teaching, Social Media, Marketing, Spanish, Social Networking, Marketing Strategy, Customer Service, Leadership, Time Management, Sales, Teamwork

Education
Florida State University   2010 — 2013
Bachelor of Science (B.S.), Finance and Sales

Florida International University   2009 — 2010

Experience
Arise Virtual Solutions Inc.   February 2015 - Present
Rent-A-Center  July 2011 - July 2012
State of Michigan  May 2010 - August 2010
US Census Bureau  April 2010 - July 2010
Port Huron Housing Commission AmeriCorps VISTA   December 2008 - April 2010
Verizon Wireless  March 2005 - January 2007

Skills
Account Management, Customer Service, Cold Calling, Collections, Debt Settlement, Front Office, Case Managment, Facilitators, Social Services, Microsoft Excel, Microsoft Office, Microsoft Word, Long-term Customer..., SAP, Customer Satisfaction, Troubleshooting, Technical Support, Telecommunications..., Time Management, Leadership, Software Documentation

Education
Everest University-Brandon   2012 — 2013
Associates of Applied Science, Paralegal Studies

Lonestar College

Lonestar College

Experience
Pediatric Associates, South Florida  August 2012 - Present
Humana  November 2011 - August 2012
Little Havana Activities and Nutrition Centers  October 2010 - November 2011
Arise Virtual Solutions Inc.   May 2007 - October 2010
PC TECH SERVICE SOLUTIONS, INC   May 2007 - October 2010
Contracted: Intuit TurboTax   December 2009 - June 2010
Contracted: Digital Bridge Communications   September 2007 - April 2010
Contracted: Carnival Cruise Lines   June 2007 - November 2009

Skills
Access, SQL, Windows 7, Software Installation, Visio, Computer Hardware, Active Directory, Windows Server, Network Administration, Windows XP, SharePoint, Troubleshooting, Servers, Networking, Microsoft SQL Server, Operating Systems, Outlook, Windows, XP, Database Administration, Databases, HTML, VB.NET, CSS, SharePoint 2010, PHP, Exchange 2010/2007/2003, Print Management, DNS Management, DHCP, Microsoft Exchange

Education
Florida International University   2012 — 2014
Master's degree, Information Technology

Florida International University   2008 — 2010
Bachelors, Information Technology

Miami Dade College   2004 — 2007
Associates Degree, Computer Information System

Hialeah Senior High School   2000 — 2004

Experience
Prestige Staffing  2014 - 2014
Afni  December 2012 - September 2013
Arise Virtual Solutions Inc.   October 2011 - December 2012
Southside Barber Supplies   September 2009 - October 2011
J. Beauty Supply & Braiding   April 2008 - July 2010
BJ's Wholesale Club  August 2006 - April 2008
Dish Network  October 2005 - July 2006
International Trucks  February 2003 - April 2005
US Navy  January 1998 - January 2002

Skills
Information Technology, People Skills, Project Management, Small Business, Customer Support, Technical Staff..., Human Resources, Customer Service, Military, Call Centers, Management, Databases, Networking, Sales, Training, Business Networking, Leadership, Customer Retention, Time Management

Education
Keller Graduate School of Management of DeVry University   2007 — 2010
Master of Business Administration (M.B.A.), Entrepreneurship/Entrepreneurial Studies

DeVry University   2002 — 2007
Bachelor of Science (BS), Information Technology Project Management

Leonardtown High School   1990 — 1994

Experience
Arise Virtual Solutions Inc.   September 2015 - Present
Arise Virtual Solutions Inc.   August 2014 - Present
Massive Impressions   May 2003 - Present
Spherion Corporation  March 2002 - May 2003
Xcelerate  January 2000 - March 2002
Tribune Corporation   January 1997 - January 2000
Viacom, Showtime Networks Inc   July 1995 - January 1997
Comcast  January 1994 - July 1995

Skills
Social Media Marketing, Online Marketing, Web Development, Digital Marketing, Lead Generation, Mobile Marketing, Web Marketing, Social Media, Web Strategy, Relationship Marketing, Interactive Marketing, Email Marketing, SEM, Digital Media, Direct Marketing, Online Advertising, WordPress, Content Strategy, Web Analytics, SEO, Marketing Communications, Web Design, Advertising, CRM, Start-ups, Marketing Strategy, B2B Marketing, Integrated Marketing, PPC, Strategy, Marketing, Creative Direction, New Media, Management, Leadership

Education
Florida International University   1994 — 2000
MS Integrated Marketing Communications

Florida Atlantic University   1989 — 1993
Bachelor of Arts

Experience
Self-employed  June 2013 - Present
Arise Virtual Solutions Inc.   October 2010 - Present

Education
Florida A&M University

Experience
The Mosaic Company  2012 - 2013
Arise Virtual Solutions Inc.   2011 - 2011
CorpoCall LLC   2003 - 2011
Precision Response Corporation  May 1997 - December 2002
Apotex Inc.  1988 - 1997
PerkinElmer  1980 - 1988

Skills
Call Center Development, CRM, BPO, Cross-functional Team..., Workforce Management, Telecommunications, Call Center, Vendor Management, Contact Centers, Outsourcing, Strategy, Business Development, Customer Experience, Program Management, Business Process..., Leadership, Operations Management, IT Strategy, Project Management, Management, Call Centers, Integration, Team Leadership, Business Strategy, Executive Management, IT Service Management, Business Process, Analysis, Strategic Planning, Mergers & Acquisitions, SaaS, IT Management, Business Intelligence, Cloud Computing, Business Analysis, Enterprise Software

Education
Florida International University
Bachelor of Science (BS)

Western University   1996 — 1996

Vancouver Island University

Experience
Arise Virtual Solutions Inc.   February 2013 - Present
Arise Virtual Solutions Inc.   May 2012 - January 2013
Arise Virtual Solutions Inc.   September 2009 - April 2012
Arise Virtual Solutions  September 2008 - September 2009
Arise Virtual Solutions Inc.   June 2007 - January 2009
ResTrust   November 2004 - May 2007
Accenture & Cap Gemini   June 2001 - October 2004
Enrst & Young   May 1999 - May 2000
PricewaterhouseCoopers  June 1995 - May 1999

Skills
Strategy, Start-ups, Leadership, Cross-functional Team..., Outsourcing, BPO, Strategic Planning, Business Process..., Operations Management, Management, Call Center, Business Transformation, Business Development, Call Centers, Management Consulting, Training, P&L Management, Change Management, Mergers, Recruiting, Process Improvement, Program Management, Mergers & Acquisitions, Customer Experience, Vendor Management, Marketing, Sales, Business Strategy, Business Planning, Executive Management, Entrepreneurship, Leadership Development, Forecasting, Finance, Budgets, Team Building, CRM, Lead Generation, Enterprise Software, Human Resources, B2B, Strategic Partnerships, Business Analysis, Performance Management, Consulting, Due Diligence, Competitive Analysis, Analytics, Team Leadership

Education
Emory University - Goizueta Business School   2000 — 2001
MBA, Strategy

University of Miami
BBA, Accounting

MIT Sloan School of Management   2012 — 2012
Executive Eduction, Creating High Velocity Companies

University of Pennsylvania - The Wharton School   2011 — 2011
Executive Education, Negotiations

Experience
Arise Virtual Solutions Inc.   March 2014 — Present
Arise Virtual Solutions Inc.   November 2011 — March 2014
Teleperformance ASD  July 2010 — November 2011
Florida Atlantic University  December 2008 — May 2009
The Answer Group (TAG)   May 2006 — December 2008
The Answer Group (TAG)   August 2005 — May 2006

Skills
CCMS, Avaya, Quality Assurance, Excel, PowerPoint, Word, Outlook, GoToMeeting, LogMeIn, Confirmit, Reporting & Analysis, Video Editing, Camtasia, Political Science, International Relations, Microsoft Excel, Troubleshooting, Microsoft Word, Management, Call Centers, Customer Satisfaction, Team Leadership, Customer Service, Team Building, Training, Operations Management, Process Improvement, Coaching

Education
Florida Atlantic University   2007 — 2009
Masters, Political Science

University of the West Indies, Mona Campus   2001 — 2004
Bachelors of Science, International Relations, Political Science

Experience
Educational Testing Service (ETS)   October 2006 - Present
Wake County Public School System  February 2012 - June 2015
Town of Morrisville  August 2011 - February 2012
Arise Virtual Solutions Inc.   2009 - 2009
Autism Society of North Carolina  2007 - 2007
Curtis Media Group  June 2004 - October 2005
Internal Revenue Service  October 1987 - June 2001
Clear Channel Outdoor WTJM   2001 - 2001

Skills
Customer Service, Experience Working with..., Research, Data Analysis, Editing, Microsoft Office, Public Speaking, Special Education, Autism Spectrum..., Non-Violent Crisis..., Bloodborne Pathogens, E-Learning, Usability Testing, Cpr Certified, Adult CPR, Functional Testing, Bug Tracking, Test Cases, Office Management, Office Administration, QuickBooks, Proficient Typing Skills, GUI Testing, Prezi, Microsoft Publisher, BlueJ, JavaSE, Assistant Teaching, Early Childhood..., Time Management, Looked After Children, Youth Programs, Work Under Minimal..., Discretion, Virtual Assistance, Typing, Transcription

Education
East Carolina University   2014 — 2016
Licensure

Piedmont Community College
Introduction to Java Programming

Five Towns College
Bachelor of Professional Studies, Audio Recording Technology

Wake Technical Community College

Cary Police Department Citizens Police Academy   2005 — 2005

Cary Area Emergency Medical Services (EMS) Citizens' Academy   2015 — 2015

Experience
BrandStar  March 2012 - Present
Mommy Tech, LLC   November 2004 - November 2011
Arise Virtual Solutions Inc.   November 2004 - July 2011
The Sports Authority  October 2000 - 2003
The Sports Authority  October 1999 - October 2000
Blue Cross and Blue Shield Association  January 1999 - September 1999

Skills
Social Media, Quality Assurance, Retail, Social Media Marketing, Troubleshooting, Social Networking, Team Building, Public Speaking, Customer Service, Microsoft Office, Video Production, Advertising, Software Documentation, Call Center, Marketing, Project Management, Online Advertising, Customer Satisfaction, Team Leadership, Sales, Microsoft Word, Blogging, Email Marketing, Facebook, Leadership, Management, PowerPoint, Event Planning, Call Centers, Marketing Communications, Outlook, Microsoft Excel, Time Management, Budgets, Training, Vendor Management, Strategic Planning, Access, Technical Support, Networking, Online Marketing, Marketing Strategy, Public Relations, Entrepreneurship, Lead Generation, Account Management, Event Management, Digital Media, SEO

Education
Florida State University
Associate of Arts, Family and Child Sciences

Stoneman Douglas High School   1993 — 1996

Coconut Creek High School   1992 — 1993

Experience
Nova Southeastern University  July 2013 - Present
Arise Virtual Solutions Inc.   December 2012 - June 2013
Arise Virtual Solutions  August 2011 - December 2012
Arise Virtual Solutions Inc.   July 2010 - August 2011
Results Companies   March 2007 - November 2009
Levitt Real Estate University   August 2006 - January 2007
Interactive Response Tedchnologies   June 2004 - August 2006
TALK International  1996 - 2001

Skills
Process Improvement, Change Management, Program Management, Six Sigma, Operations Management, Forecasting, Business Intelligence, Management, Cross-functional Team..., Quality Assurance, Team Management, Training, Customer Experience, Customer Satisfaction, Outsourcing, Leadership, Performance Management, Coaching, Team Building, Call Centers

Education
Florida Atlantic University   2010 — 2011
Six Sigma Black Belt

ESCAET   1986 — 1987
MBA, Hospitality Administration/Management

Experience
Arise Virtual Solutions Inc.   March 2012 - Present

Skills
Customer Satisfaction, Customer Experience, Call Center, Customer Service, Telecommunications

Education
FIDM/Fashion Institute of Design & Merchandising-San Francisco   1990 — 1991
Fashion Design

Experience
Arise Virtual Solutions Inc.   2010 - Present
PRC  May 2005 - December 2010

Education
University of North Carolina at Chapel Hill   1994 — 1996
MA, Exercise Physiology

Eastern Illinois University   1989 — 1993
BS, Exercise Science & Psychology

Experience
Mark and Tammy used Auto Sales   April 2012 - Present
Arise Virtual Solutions Inc.   2013 - 2014
Dysis/Bank of America   March 2012 - April 2012
Comprehensive Healthcare  December 2011 - March 2012
IKON Office Solution  May 2006 - October 2010
Spherion  December 2005 - May 2006
Client 1   December 2003 - April 2005

Skills
Data Entry, Customer Service, Word, Problem Solving, Microsoft Office, Internet Research, Team Building, Excel, Customer Satisfaction, Call Center, Negotiation, Outlook, Access, Research, Account Management, Troubleshooting, Documentation, Scheduling, PowerPoint, Invoicing, Coaching, Social Media, XP, Call Centers, Microsoft Word, Project Planning, Training, Time Management, Process Scheduler, Software Documentation, Microsoft Excel

Education
Concorde Career Institute-Tampa   2014 — 2016
Associate's Degree, Registered Nursing/Registered Nurse

South University   2012 — 2016
Bachelor's degree, Psychology

Bloomingdale H   1995 — 1997
Diploma, General Education

Experience
Citrix  May 2015 - Present
Citrix  November 2012 - Present
Citrix Systems  January 2010 - October 2012
Arise Virtual Solutions Inc.   October 2009 - January 2010
Visa  September 2006 - December 2008
ABC Distributing, LLC.   April 2004 - January 2006

Skills
Cisco Process..., Cisco Prime Service..., Cisco UCS Director, Active Directory, Windows Server, Citrix, Data Center, Citrix Metaframe, Virtualization, Microsoft Exchange, Windows 7, Cloud Computing, Networking, Xen, Hardware, Disaster Recovery, Hyper-V, Enterprise Software, Server Architecture, Infrastructure, NetApp, Storage Area Networks, Netbackup, HP, Help Desk Support, HP Proliant, McAfee, VDI, Software Installation, ITIL, Security, TCP/IP, Software Documentation, Servers, Troubleshooting, Windows, Technical Support, Business Continuity, High Availability, IIS, Network Security, VPN, Visio, Storage, SAN, XenServer, SCVMM

Education
Academy of Florida   2009 — 2010
MCITP Enterprise Adminsitrator

Florida International University   1997 — 1998
Computer Engineering, Information Systems

Hialeah High School   1994 — 1996
High School Diploma, English, Math, Computers

Experience
Chubb  June 2011 - Present
Arise Virtual Solutions Inc.   February 2009 - Present
Allstate  April 2000 - February 2008

Education
Colorado Technical University   2011 — 2014
BS, Information Technology

Experience
Provide Berries   March 2008 - Present
Arise Virtual Solutions Inc.   2013 - 2015
Arise Virtual Solutions Inc.   2013 - 2015
Placer Sierra Bank  2007 - 2008

Education
Heald College   2004 — 2006
Associate

Colfax High School   1983 — 1987

Experience
Arise Virtual Solutions Inc.   January 2015 - Present
Bright House Networks  September 2012 - July 2014
VIPdesk  August 2008 - September 2012
American Express  September 2001 - June 2008
American Express  October 1998 - August 2001

Skills
Call Centers, Customer Retention, CRM, Vendor Management, Customer Experience, Leadership, Call Center Management, Driving Results, Sales, Client Management, Vendor Relationships, Relationship Management, Project Management, Leading People, Marketing, Six Sigma, Program Management, Management, Customer Service

Education
Nova Southeastern University
Master of Business Administration (MBA)

Florida State University
Bachelor of Science (BS), Education

Experience
Thompson Electric Company  February 2014 - Present
Florida Department of Education  March 2013 - July 2013
Seeing Angels Two By Two   October 2012 - April 2013
Envision Credit Union  August 2012 - March 2013
Arise Virtual Solutions Inc.   November 2008 - March 2013
Dillards  November 2003 - August 2010
Pavarini Construction  December 2006 - April 2008
iS3, Inc.   July 2005 - November 2006
Randolph & Dewdney Construction, Inc.   February 2003 - July 2005

Skills
Accounts Payable, Customer Service, Windows, Microsoft Office, Computer Skills:..., Technical Skills:..., Accounts Receivable, Training

Education
Florida Agricultural and Mechanical University   2010 — 2012
Bachelor's of Science for Admninstrative Information Management, Management Information Systems, General, 3.7 GPA, Graduated Suma Cum Laude

Palm Beach Community College   2005 — 2007
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies

Experience
FHCS Mobile Laboratory Services   October 2014 - Present
PROTECH  March 2012 - January 2013
Arise Virtual Solutions Inc.   September 2011 - March 2012
Village of Hinsdale  May 2009 - July 2011
Faith Home Care Services   November 2004 - July 2011
Hinsdale Police Department   February 2007 - May 2009

Skills
Analysis, Budget, Zoning, Community Development, Land Use Planning, Urban Planning, Private Investigations, Microsoft Office, Microsoft Excel, Enforcement, Microsoft Word, Urban Design, Police, PowerPoint, Customer Service, Access, Databases, Interviews, Recruiting, Sales, Technical Support

Education
DeVry University
Bachelor's Degree of Science, Network Communications Management

Experience
Fairleigh Dickinson University  May 2012 - December 2013
Arise Virtual Solutions Inc.   November 2012 - April 2013
Professional Peers Info Services Pvt. Ltd   January 2010 - January 2012

Skills
Quality Assurance, Black Box Testing, Regression Testing, Component Testing, Requirements Gathering, Technical Support, Customer Service, Manual Testing, Performance Testing, Business Ethics, Microsoft Office, Strategic Planning, computer system seizure, current issues cyber..., organizational decision..., financial administration

Education
Fairleigh Dickinson University – Vancouver   2012 — 2013
Master's Degree, computer security and forensics administration, 3.40 gpa

Experience
Farmers Insurance  November 2013 - Present
Arise Virtual Solutions Inc.   March 2012 - November 2013
Oce  April 2011 - June 2012
Birks & Mayors Inc.   July 2006 - June 2011
American Express  November 2002 - May 2006

Skills
Data Analysis, Financial Analysis, Financial Reporting, Database Management, Database Design, Ad Hoc Reporting, Variance Analysis, Reporting & Analysis, Excel, Access, Pivot Tables, Vlookup, Visio, Essbase, MySQL, Avaya, JD Edwards, Business Analysis, Analysis, Accounting, Forecasting, Business Process..., SDLC, Credit Analysis, Databases, Data Warehousing, CRM, SQL

Education
Nova Southeastern University   2010 — 2012
M.B.A

Florida Atlantic University   2003 — 2010
B.B.A

Experience
United States Attorney's Office  2014 - Present
JRG Law   February 2013 - Present
Arise Virtual Solutions Inc.   November 2009 - January 2013
Accenture  August 1998 - November 2009

Skills
Pleadings, Westlaw, Legal Research, Trials, Legal Writing, Litigation, Civil Litigation, Mediation, Employment Law, Document Review, Legal Assistance, Legal Documents

Education
Florida International University   2011 — 2013
Certified in Paralegal Studies, Paralegal

Experience
Covered CA - Health Benefit Exchange   April 2013 - Present
Arise Virtual Solutions Inc.   August 2010 - February 2011
State of CA, Commission on Teacher Credentialing   October 1988 - June 2010

Skills
Customer Service, Microsoft Office, Management, Sales, Networking, Entrepreneurship, Leadership, Outlook

Education
Cosumnes River College   1986 — 1988
General Business Educ, Computer and Information Sciences and Support Services

Experience
Arise Virtual Solutions Inc.   January 2011 - Present
Rainbows Heart   January 2011 - Present
jd murray and associates   2009 - 2011

Skills
Outstanding Customer..., Financial Management, Collections Management, Accounts Receivable, Cpr Certified, Healthcare, Invoicing, Access, Microsoft Excel, Leadership, Team Building, Teamwork, Health Insurance, Medical Terminology, Medical Records, Dentrix, PowerPoint, Accounts Payable, Cash Management

Education
Everest Institute-Jonesboro
Medical Insurance Specialist/Medical Biller

Experience
Arise Virtual Solutions Inc.   November 2014 - Present
SBH Tax Services LLC.   January 2012 - Present
Physician Sales and Services   April 2004 - November 2009
The Answer Group  September 2002 - October 2003
Office Depot  September 2001 - September 2002
Silicon Beach Group   October 2000 - September 2001

Skills
Active Directory, Customer Service, Java, Microsoft Office, Troubleshooting, Windows Server, Microsoft Excel, PowerPoint, Windows 7, Technical Support, Leadership, Training, Microsoft Word

Education
Florida International University   2013 — 2015
Bachelor of Science (B.S.), Information Technology

Miami Dade College   2010 — 2013
Associate of Arts (A.A.), Computer Information Systems

Experience
Arise Virtual Solutions Inc.   August 2014 - Present
Walmart  May 2012 - April 2014
Firehouse Subs  June 2010 - March 2012

Skills
PowerPoint, Customer Service, Social Media, Cashiering, Sales, Computer Proficiency, English grammar, Writing, Social Networking, Retail Sales, Digital Photography, Creative Writing, Critical Thinking, Facebook, Time Management, Oral Communication, Drawing, Organization Skills, Analysis

Education
Georgia State University - J. Mack Robinson College of Business   2014 — 2015
Computer and Information Systems Security/Information Assurance

Georgia Gwinnett College   2010 — 2015
Rhetoric and Composition/Writing Studies

Experience
Detailed, LLC   October 2006 - Present
Arise Virtual Solutions Inc.   2006 - 2013
InfoUSA  1993 - 1997
Gordmans  1988 - 1992
Hess's Department Store  1984 - 1987

Skills
Social Media, Call Centers, Coaching, Customer Service, Marketing Strategy, Inventory Management, Management, Sales, Microsoft Excel, Leadership, Negotiation

Education
USCI   2013 — 2015
Medical Billing and Coding

Dickinson College   1980 — 1984
Bachelor's Degree, Art History

Stuart Country Day School of the Sacred Heart   1976 — 1980
High School