Experience
Arise Virtual Solutions Inc.   November 2011 - Present
Institutional Banking Services, N.A. (Pillar Capital & IBS Investment Bank)   August 2013 - December 2013
Employed By My Vision Inc.   July 2010 - August 2011
Reitz Union Hotel  February 2007 - August 2010
Vector Marketing  August 2006 - January 2009
CVS Pharmacy  June 2003 - July 2006

Skills
Customer Service, Microsoft Office, Public Speaking, Sales, Management, Marketing

Education
University of Florida - Warrington College Of Business   2006 — 2010
Bachelor’s Degree, Administration, Marketing, Management, Human Resources Management, Financial Accounting

Experience
Arise Virtual Solutions Inc.   April 2015 - Present
Arise Virtual Solutions Inc.   June 2014 - April 2015
University of Miami  June 2012 - May 2014
Arise Virtual Solutions Inc.   January 2014 - April 2014
Arise Virtual Solutions Inc.   June 2013 - August 2013

Skills
Microsoft Excel, Data Analysis, PowerPoint, Photoshop, InDesign, Public Speaking, Lync, AutoCAD, SketchUp, Microsoft Office, Microsoft Word, Time Management, Research, Leadership, Social Networking, Customer Service

Education
University of Miami   2009 — 2014
Bachelor of Architecture (BArch), Architecture, 3.48 Cumulative GPA

Cherry Hill High School - East   2005 — 2009
High School Diploma

Experience
Total LIfe Changes, LLC  February 2015 - Present
Arise Virtual Solutions Inc.   October 2013 - Present
LaBella Baskets  March 2013 - Present
ACD Direct  November 2011 - Present
Motor Club of America Career Network  June 2013 - December 2013
LiveOps  March 2007 - July 2012

Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Strategic Planning, PowerPoint, New Business Development, Social Media, Marketing, Marketing Strategy, Recruiting, Customer Satisfaction, Entrepreneurship, Networking, Salesforce.com, Small Business, Sales, Advertising

Education
University of Phoenix   2009 — 2011
Bachelor of Arts (B.A.), Communications and Technolgy

University of Phoenix   2007 — 2009
Associate of Arts and Sciences (AAS), Business Administration, Management and Operations

Experience
Apple  2012 - Present
Pearson Education Inc  January 2009 - 2014
West at Home  January 2007 - December 2012
Arise Virtual Solutions Inc.   2010 - 2012
Independent  2007 - 2012
Verizon Wireless  2004 - 2006
AAA CHICAGO MOTOR CLUB  2002 - 2004

Skills
Customer Satisfaction, Technical Support, Training, Troubleshooting, Customer Service, OS X, Information Technology, Social Media, VPN, Sales, Leadership, Call Centers, Consulting, Psychology, Client Counseling, Client Education, Internet, Microsoft Office, Creative Writing, Analysis, Empathy, Workshop Facilitation, Network Administration, Network Design, Wireless Networking, Databases, Data Analysis, Blogging, Computer Hardware..., Remote Troubleshooting, Remote Access, Apple Remote Desktop, Apple Pages, Apple Safari, Apple Software, Virtual Assistance

Education
Keller Graduate School of Management of DeVry University   2009 — 2012
MHRM, Human Resources Management/Personnel Administration, General, 3.3

Keller Graduate School of Management of DeVry University   2009 — 2012
MISM - Master of Information Systems Management, Information Technology

Southern Illinois University, Carbondale   1998 — 2002
Bachelor of Arts (B.A.), Psychology

Experience
Arise Virtual Solutions Inc.   June 2014 - Present
Tallahassee Eye Center   January 2011 - June 2014
Kelly Services  August 2010 - December 2010
Celebration Baptist Kinderschool   August 2005 - June 2010

Skills
Customer Service, Receptionist Duties, Personality Assessment, Computer Proficiency, Music Education, Bookkeeping, Management, Administration, Telephone Skills

Education
Seminole Community College

Southeastern University

Experience
Apple  March 2015 - Present
Elevate K-12   January 2015 - Present
Avon  September 2014 - Present
Arise Virtual Solutions Inc.   September 2014 - February 2015
Self-employed  January 2014 - December 2014
Teletech  November 2013 - February 2014

Skills
Troubleshooting, Call Centers, Customer Support, Customer Service, Process Improvement, Management, Customer Satisfaction, Successful Business..., Direct Sales, Sales, Team Building, New Business Development, Editing, Microsoft Office, Military Experience, Microsoft Word, Microsoft Excel, Outlook, Windows, Creative Writing, Writing, Youth Development, Youth Mentoring, Working With Children, Work At Home, Technical Support, Social Media, Public Speaking

Education
St. Thomas University   2014 — 2016
Master's Degree

University of Phoenix   2009 — 2013
Bachelor's Degree, Psychology

University of Phoenix   2006 — 2008
Associate's Degree, Business

Experience
Direct Energy  March 2014 - Present
Arise Virtual Solutions Inc.   April 2013 - October 2013
Computer Generated Solutions  February 2011 - March 2013
Sykes  July 2008 - February 2011
Sykes  October 2005 - July 2008
Sykes  September 2003 - October 2005

Education
University of Florida   1996 — 2001
BA

Experience
PICKUP, LLC   January 2015 - Present
Arise Virtual Solutions Inc.   January 2010 - January 2015
West Corporation  September 2001 - January 2010
United States Army Reserve  July 1998 - July 2006

Skills
Profit & Loss Management, Strategy Development, Strategic Analysis, International Business, BPO, Workforce Management, Organizational Design, Leadership Development, Cross-functional Team..., People Management, Virtual Teams, Client Services, New Business Development, Change Management, Process Improvement, Product Development, Analysis, Project Implementation, Microsoft Office, C++, Technology Integration, Call Center, Call Centers, Strategy, Budgets, Management, Start-ups, P&L Management, Leadership, Team Leadership, Forecasting, Business Analysis, Financial Services, Outsourcing, Customer Service, Recruiting, Integration, Project Management, E-commerce, Business Process, Business Strategy, Vendor Management

Education
University of Nebraska at Omaha   2008 — 2011
MBA, Management, International Business Emphasis

University of Nebraska at Omaha   1999 — 2007
BSBA, Business Economics

Omaha Central High School   1994 — 1997

Omaha Cathedral High School   1993 — 1994

Experience
Ticketmaster/Live Nation   July 2013 - Present
Southern Specialties  June 2013 - July 2013
Infinity Sales Group  August 2012 - February 2013
Hewlett-Packard  June 2012 - August 2012
Arise Virtual Solutions Inc.   September 2011 - June 2012
Teleperformance  September 2009 - September 2011

Skills
VPN setup, Managing Networks, Configuring Avaya IP..., Citrix Install, IP Phones, Windows XP Pro, LogMeIn, Citrix, Contact Centers, VPN, Avaya, Windows 7, Troubleshooting, Software Installation, Cisco Routers, Active Directory, Microsoft Office, Microsoft Exchange, Windows Server, hp thin client, Pano, Wyse client, VMware, VMware View, VMware Workstation, vSphere, Kantech, Cisco phone, Websense, websense web mail, iPad, Lotus Notes, Remote Desktop, Cisco Unity, Oasys web mail, Dameware, OSTicket, Openfire, SysAid, Harmony, Printers, Technical Support, XP, Norton Ghost, Windows XP, Network Administration, Help Desk Support, Customer Service

Education
ITT Technical Institute   2007 — 2009
Associate of Science Information Technology, Computer Networking Systems

University of Phoenix
Bachelor of Science (B.S.), System, Networking, and LAN/WAN Management/Manager

Experience
Emerald Professional Business Services   October 2013 - Present
Arise Virtual Solutions Inc.   October 2009 - Present
Emerald Professional Business Services, LLC   January 2005 - Present
Master Builders Community Outreach   April 2007 - Present
Emerald Professional Business Services, LLC   January 1999 - Present
Miami Dade County Department of Corection and Rehabilitation   October 1990 - July 2005
Seascape, Ltd.   June 1987 - October 1990

Skills
Training, Coaching, Management, Customer Service, Call Centers, Team Building, Leadership Development, Nonprofits, Organizational..., Software Documentation, Staff Development, Process Improvement, Customer Retention, Instructor-led Training, Customer Satisfaction, Employee Relations, E-Learning, Employee Training, Program Management, Teaching, Performance Management, Leadership, Small Business, Technical Writing, Human Resources, Non-profits, Business Development, Instructional Design, Team Leadership, Telecommunications, Analysis, Operations Management, Management Consulting, Proposal Writing, Public Speaking, Microsoft Office, Strategic Planning, Social Networking, Recruiting, Corporate Compliance, Small Business..., Proposal Research, Business Process...

Education
Walden University   2010 — 2013
Matriculating, Ed.D

Arise   2009 — 2013
Certified Contractor, Instructor

St. Thomas University   2000 — 2004
MSM, Public Management

Experience
Sedgwick Claims Mgmt Svc   August 2014 - Present
Arise Virtual Solutions Inc.   September 2013 - Present
Liveops  June 2011 - Present
West at Home, LLC  May 2010 - January 2014
ER Solutions  November 2007 - May 2010

Skills
Customer Service, Troubleshooting, Customer Satisfaction, Call Centers, Customer Experience, Sales, Customer Retention, Team Leadership, Telephone Skills, Invoicing, BPO, Technical Support

Education
Troy University in Montgomery

Experience
Coldwell Banker Atlanta RB  June 2013 - Present
Arise Virtual Solutions Inc.   August 2008 - Present
Waldenbooks  December 2004 - August 2008
Carl Black Automotive  September 2007 - December 2007
US Navy  October 1994 - October 2000

Skills
Sales

Education
Southern Polytechnic State University   2003 — 2007
Electrical Engineering Technologies/Technicians

Ben Davis High School   1992 — 1994

Experience
Arise Virtual Solutions Inc.   February 2013 - Present
Arise Virtual Solutions Inc.   July 2007 - Present
Pacific Customer Solutions   June 2006 - Present
Arise Virtual Solutions Inc.   October 2011 - March 2015
StarStay Travel   August 2011 - March 2013
DEQ, State of MT   March 1998 - September 1999
Capital Answering Svc   January 1992 - February 1998

Skills
Team Building, Call Center, Customer Service, Call Centers, Customer Experience, Customer Retention, Training, Customer Satisfaction, Sales, Leadership, Coaching

Education
University of Phoenix   2001 — 2003
Associates, Business Management

Helena High School   1988 — 1991

Experience
Arise Virtual Solutions Inc.   2012 - Present
Avaya  June 2009 - Present
McGraw-Hill  2009 - 2010
Avaya  October 2007 - June 2009
Avaya  August 2006 - October 2007
Oracle  June 1998 - August 2006
Harrison School District 2  January 1996 - June 1998

Skills
Security, Software Development, Network Architecture, Agile Methodologies, Leadership, Virtualization, Scrum, Automation, Linux, Oracle, Outsourcing, Avaya, Team Leadership, Enterprise Software, Solaris, Vendor Management, Databases, Strategy, ITIL, Networking, IT Strategy, Management, Cloud Computing, Integration, Professional Services, Business Development, SaaS, Telecommunications

Education
University of Colorado at Colorado Springs   1999 — 2004
Bachelors of Science, Computer Science

Center for Homeland Security
MBA

Experience
eLoyalty a TeleTech Company  July 2012 - Present
Convergys  April 2010 - July 2012
Arise Virtual Solutions Inc.   2009 - June 2011
Genesys  January 2005 - October 2009
Nuasis  2002 - 2005
Aspect Communications  July 1998 - September 2002
Siemens Enterprise Communications  November 1996 - July 1998

Skills
SaaS, Direct Sales, Call Center, Contact Centers, Solution Selling, Enterprise Software, Salesforce.com, IVR, Account Management, Telecommunications, Product Management, Sales Management, New Business Development, Lead Generation, CRM, Telephony, Call Centers, Customer Experience, VoIP, Cloud Computing, CTI, Selling, Management, Channel Partners, Managed Services, Sales Process, Unified Communications, Professional Services, Start-ups, Pre-sales, ACD, Partner Management, Leadership, Go-to-market Strategy, Mobile Devices, SIP, Product Marketing, Sales, Demand Generation, Inbound Marketing, Outsourcing, Avaya, Business Alliances, Sales Enablement, Vendor Management, Sales & Marketing..., Software Industry, Sales Operations, Strategic Partnerships, BPO

Education
San Jose State University   1980 — 1983
BS, Marketing, Management

Experience
Queen City Petsitting   March 2014 - Present
Premier work force   May 2012 - December 2013
Arise Virtual Solutions Inc.   February 2012 - March 2013

Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, English, Windows, Social Media, Troubleshooting, Sales

Education
Southeastern Louisiana University   2007 — 2008
English second language, Teaching English as a Second or Foreign Language/ESL Language Instructor

Unicaribe   2004 — 2007
Associate's degree, Education

Experience
Arise Virtual Solutions Inc.   December 2012 - Present
Arise Virtual Solutions Inc.   April 2010 - December 2012
Arise Virtual Solutions Inc.   February 2009 - July 2010
Ann's Hallmark  January 2004 - May 2008
Precision Products and Consulting   August 1992 - February 2004

Skills
Call Centers, Training, Coaching, Leadership, Leadership Development, Team Building, Customer Service, Quality Assurance, Performance Management, Instructional Design, Call Center, Instructor-led Training, Customer Experience, Microsoft Office, Employee Training, E-Learning, Customer Satisfaction, Training Delivery, Customer Retention, Program Management, Team Leadership, PowerPoint, Curriculum Development

Education
University of North Carolina at Wilmington   1994 — 1995

Experience
Minaya Learning Global Solutions LLC   January 2014 - Present
InfoPro Learning, Inc   January 2014 - Present
Arise Virtual Solutions Inc.   September 2012 - December 2014
Minaya Learning, LLC   September 2006 - February 2014
The Training Associates  January 2012 - January 2013
Sumaria Networks   January 2008 - June 2012
Hispanic Scholarship Fund  2005 - 2007
Accenture Learning  2001 - 2005
Avaya, Inc.   September 1999 - October 2001
Lucent Technologies  April 1997 - September 1999

Skills
Leadership Development, Strategic Planning, Program Management, Organizational..., Public Speaking, Change Management, Instructional Design, E-Learning, Project Management, Non-profits, Blended Learning, Team Building, Training, Recruiting, Management, Consulting, Business Strategy, Management Consulting, Business Development, Leadership, Sales, Coaching, Outsourcing, Executive Coaching, Workshop Facilitation, Sales Management, Learning Management..., Marketing, Performance Management, Strategy, Organizational..., Talent Management, Fundraising, Performance Improvement, Entrepreneurship, Learning Management, Training Delivery, Organizational Design, Nonprofits

Education
University of Pennsylvania   2003 — 2005
Ed.D., Higher Education Management

Vanderbilt University   1997 — 1999
MBA, Owen Graduate School of Business, International Business, Focus on the Americas

Washington and Jefferson College   1979 — 1982
B.A., Political Science, Spanish

Business Leadership Institute, California Hispanic Chambers of Commerce   2012 — 2013
Certified Chamber of Commerce Leader, Certificate Program, Non-Profit Management

University of Notre Dame   2012 — 2012
Certificate Program, Non-Profit Executive Program, Mendoza School of Business

University of Pittsburgh   1978 — 1979
BA, Political Science

Experience
Arise Virtual Solutions Inc.   September 2009 - May 2015
IBM Global Business Services  June 2002 - August 2009
Accenture  May 1998 - May 2002
A.T. Kearney   May 1994 - May 1998
Lockheed Missiles and Space  1990 - 1994

Skills
Outsourcing, Business Transformation, Business Process..., Management Consulting, Product Management, Program Management, Business Strategy, Change Management, Process Improvement, Cross-functional Team..., Strategy, IT Strategy, Business Development, Start-ups, Product Development, Business Analysis, Business Process, Integration, Leadership, Management, Operations Management, Consulting, Training, New Business Development, CRM, Vendor Management, Manufacturing, Project Delivery, Business Intelligence, Strategic Planning

Education
The University of New Mexico   1987 — 1989
M.S.

The University of New Mexico   1982 — 1987
B.E.

Experience
Wordnet Radio [WOGR]   May 2008 - Present
Arise Virtual Solutions Inc.   October 2014 - Present
TRAK Services  July 2010 - May 2011
All Nations Church, Inc.   April 2005 - August 2008
Automated Health Systems  January 2003 - April 2005

Skills
Event Planning, Office Administration, Social Media, Customer Service, Research, Social Networking, Voice Over, Public Speaking, Editing, Executive Level..., Non-profits, Microsoft Office, Fundraising, PowerPoint, Event Management, Facebook, Outlook, Microsoft Excel, Nonprofits, Administrative..., Sales, Broadcast, Management, Creative Writing, Leadership, Administrative...

Education
University of North Carolina at Charlotte   2007 — 2010
Bachelor of Arts (B.A.), Africana Studies

Reynoldsburg High School   1997 — 2000
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

Experience
Mayfield Consulting LLC   June 2015 - Present
JP Morgan Chase Bank N.A.   November 2014 - June 2015
JPMorgan Chase  April 2013 - November 2014
JPMorgan Chase  January 2012 - April 2013
JPMorgan Chase & Co.   January 2011 - January 2012
Arise Virtual Solutions Inc.   January 2010 - January 2011
Edward Jones  August 2009 - December 2009

Skills
Sales, Management, Banking, Finance, Customer Service, Credit, Mortgage Lending, Team Building, Financial Services, Bookkeeping, QuickBooks, Marketing, Business Planning, Small Business..., Tax Preparation, Portfolio Management, Business Development, Leadership, Financial Analysis, Strategic Planning, Loans

Education
Strayer University   2010 — 2014
Bachelor’s Degree, Business Administration and Management, General

Southwest Florida College   2005 — 2007
Accounting and Business/Management

University of Wisconsin-Milwaukee   2004 — 2005

Experience
Kaiser Permanente  April 2015 - Present
Reign Dance Productions   October 2008 - Present
American Eagle Outfitters  June 2013 - April 2015
Arise Virtual Solutions Inc.   January 2011 - April 2011
Jackson Hewitt  January 2010 - April 2010
Jackson Hewitt  December 2008 - April 2009
EDS, an HP Company  2007 - 2009
EDS, an HP Company  2005 - 2006
EDS, an HP Company  2004 - 2005
EDS, an HP company  1999 - 2002

Skills
Program Management, Process Improvement, Business Process..., Software Documentation, Business Continuity, Change Management, Project Management, Business Analysis, Team Building, Vendor Management, Disaster Recovery, Security, SAP, Management, SDLC, PMP, ITIL, Customer Service, IT Management, Team Leadership, Call Centers, Analysis, Training, Leadership, Time Management, SharePoint, Human Resources, Recruiting, Outsourcing, Access, Troubleshooting, Sales, Cross-functional Team..., Information Security, Project Planning, Risk Management, Accounts Payable, Accounts Receivable, Business Process, Strategy, Consulting, IT Strategy, Program management

Education
University of Louisville
Bachelor of Science, Accounting

Wayne State University
MBA, International Business

Experience
Kayne Anderson Capital Advisors, L.P.   April 2015 - Present
Arise Virtual Solutions Inc.   January 2015 - March 2015
Arise Virtual Solutions Inc.   September 2012 - January 2015
Margolin, Winer & Evens LLP   December 2011 - July 2012
AriZona Iced Tea  May 2009 - November 2011
AriZona Iced Tea  July 2007 - May 2009
Waldbaums  August 2003 - July 2007

Skills
Accounting, Finance, Auditing, QuickBooks, Analysis, Microsoft Excel, Access, Management, PowerPoint, Financial Reporting, Microsoft Word, SAP, JBA, CCH ProSystem fx, ProSystem fx Tax, Oracle, OBIEE, Account Reconciliation, Cash Flow, Financial Statements, GAAP, Yardi

Education
St. John's University, The Peter J. Tobin College of Business   2005 — 2010
BS/MS, Accounting

Experience
Arise Virtual Solutions Inc.   September 2012 - October 2013
Popeyes Louisiana Kitchen, Inc.   January 2011 - February 2012
Popeyes Louisiana Kitchen, Inc.   September 2009 - March 2010

Skills
Customer Service, Microsoft Excel, Time Management, Microsoft Word, Customer Satisfaction, Troubleshooting, Call Centers, Leadership

Education
The University of Southern Mississippi   2011 — 2015
Bachelor of Science (B.S.), Business Administration (Finance)

Experience
1st Lake Properties, Inc.   June 2014 - Present
Miller McCoy Academy  July 2013 - April 2014
Arise Virtual Solutions Inc.   October 2008 - July 2013
Ochsner Clinic Foundation  May 2009 - June 2011

Skills
CustomerService, Microsoft Word, Social Networking, Call Centers, Customer Service, Microsoft Office, Customer Satisfaction, Leadership, Event Planning, Access, Microsoft Excel, Outlook, Team Building, Training

Education
University of Phoenix   2013 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.64

University of Phoenix   2007 — 2011
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services, 2.92

Warren Easton H.S.   1995 — 1999
General, 3.0

Experience
MotionPoint  January 2012 - Present
Arise Virtual Solutions Inc.   January 2010 - January 2011
Kiskadee Music / Givesongs   August 2001 - January 2010
Minor2Major   2008 - 2008
IBM Global Services  July 2000 - August 2001
IBM Global Services  July 1997 - June 2000
IBM Global Services  July 1997 - June 2000
United Connect Telecommunications   July 1996 - July 1997
Koch High-Tex GmbH   January 1988 - May 1996
Other Employment  September 1983 - August 1988

Skills
Business Process..., Disaster Recovery, Process Management, Transition Management, IT Service Management, Problem Management, Change Management, Communication Skills, Exceptional People..., Project Management, Strategy, Integration, Project Planning, Windows, Networking, Microsoft Office, Leadership, Quality Assurance, Training, Enterprise Software, Team Building

Education
University of Roehampton   1994 — 1997
BSC, Business Studies and Psychology

Windsor College   1993 — 1994
A levels, Pure Math, Psychology

Rudolf Dreikurs Institute – Germany   1990 — 1991
Group Counselling Certificate

Adalbert Stifter Realschule – Germany   1979 — 1983
Mittlere Reife, High School, 8 subjects

Isaac Newton Jr High School   1977 — 1979

Technical College for Interior Decorating
Certified Upholstery and decorating Specialist, Interior Decorating

Experience
Mac Consulting  February 1998 - Present
Creative Day, Raleigh   March 1998 - Present
Creative Day   September 2010 - Present
OnoradSolutions, LLC   2008 - Present
EPSScentral LLC   November 2009 - Present
Afni  September 2012 - December 2012
Arise Virtual Solutions Inc.   2000 - 2006
NCCI  March 1998 - August 2000

Skills
Training, Content Development, Narration, Voice Over, E-Learning, Technical Writing, Podcasting, Coaching, Editing, Professional Audio, Voiceovers, Multimedia, Copy Editing, Copywriting, Audio Post Production, Audio Editing, News Writing, Radio Broadcasting, Content Strategy, Content Management, Broadcast Journalism, Conducting Interviews, Creative Writing, Social Networking, Proofreading, Journalism, Public Speaking, Radio Host, Social Media, Text Editing, Blogging, Voice Acting, Storytelling, Broadcast, Technical Documentation, Radio

Education
University of North Carolina at Chapel Hill
Bachelor's Degree, Broadcast Journalism

Bridge TEFL   2014 — 2014
Teaching English as a Foreign Language (TEFL), Training to Teach English as a Foreign Language, A - 93%

Raleigh East Flight School
Private Pilot, Single Engine Land, Aviation

Experience
Arise Virtual Solutions Inc.   March 2014 - Present
KBM Enterprises, LLC   January 2004 - Present
Convergys  March 2015 - Present
Higher One  August 2014 - October 2014
Walton County Board of Education  September 2013 - February 2014
Waters Edge Home Owners Association   October 2012 - July 2013
Verizon Business  September 2004 - April 2009
Verizon Business  January 2000 - August 2004
MCI Corporation  January 1998 - January 2000
MCI Corporation  April 1996 - January 1998

Skills
Consultant Coordination, Web Design, Event Planning, Customer Service, Strategic Planning, Problem Solving, Scheduling, Project Planning, Project Management, Process Scheduler, Non-profits, Leadership, Team Building, Team Leadership, Management, Nonprofits, Training, Sales, Business Analysis, Troubleshooting, Forecasting, Access, Time Management, Program Management, Sales Operations, Policy, Contract Management, Microsoft Excel, Coaching, Change Management, Leadership Development, Process Improvement, Strategy, Recruiting, Organizational..., Public Speaking, Microsoft Office, Budgets, Analysis, Research

Education
Spelman College   1981 — 1983
BA, Psychology

Sinclair Community College   1978 — 1981
A.A, Sociology

Colonel White High School   1974 — 1978
Diploma, High School

Experience
CenturyLink  November 2014 - Present
University of Phoenix  July 2006 - Present
Arise Virtual Solutions Inc.   January 2012 - July 2014
CareerBuilder LLC  December 2013 - March 2014
Acanac Inc.   February 2012 - July 2012

Skills
Analytical Approach, Critical Thinking, Project Coordination, Virtual Teams, Team Coordination, Innovative Thinking, Team Building, Analytical Skills, Customer Satisfaction, PMP, Project Planning, Technical Support, Windows 7, Quality Assurance, Management, Operating Systems, Troubleshooting, Microsoft Office, Customer Service, Training, Leadership, Networking, Program Management, SDLC, Information Technology

Education
University of Phoenix   2013 — 2016
Master of Business Administration (MBA), Concentration in Management IT

Univerisity of Phoenix   2009 — 2013
Bachelor of Science (BS), Computer Information Technology, 3.13 GPA

University of Phoenix (Associate in Information Technology 2009)   2006 — 2009
A.A in IT, Information Technology, 3.26

Experience
Daytona International Speedway  November 2010 - Present
Self Employed  June 2009 - Present
Driftwood Animal Clinic   July 2012 - September 2012
Mary Kay  April 2011 - April 2012
Hassell, Moorhead and Carroll   October 2008 - May 2011
Hassell, Moorhead & Carroll   October 2008 - May 2011
Arise Virtual Solutions Inc.   April 2010 - October 2010
SunTrust Bank  March 2008 - September 2008
SCCY Industries   June 2007 - December 2007
Stirling Sotheby's International Realty  February 2007 - December 2007

Skills
Customer Service, Outlook, Data Entry, Microsoft Word, Microsoft Excel, PowerPoint, Call Centers, Writing, Blogging, WordPress, Research, Creative Writing, Office Management, Social Media, Facebook, Microsoft Office

Education
Connecticut School of Broadcasting   2001 — 2001
Certificate, Communications (Radio/ Television)

University of Miami   1994 — 1997
Sociology, English

Experience
Coldwell Banker Residential  September 2015 - Present
True Choice Telecom   December 2014 - Present
Corporate Benefit Planning   May 2009 - December 2014
Arise Virtual Solutions Inc.   September 2009 - September 2014
Assurant Solutions  February 1996 - May 2009
Playtex Apparel  January 1993 - October 1994
United States Air Force  March 1979 - June 1986

Skills
Telecommunications, CRM, Leadership, Management, Account Management, Process Improvement, Strategy, Project Management, Sales, Strategic Planning, Team Building, Business Strategy, Insurance, Product Development, Marketing, Training, Vendor Management, Call Centers, Operations Management, Customer Satisfaction, Program Management, Customer Service, Customer Experience, Analysis, Mergers & Acquisitions, Business Development, Business Process..., Retail, Project Planning, Change Management, Sales Management, Call Center, Customer Retention, Executive Management, Outsourcing, Business Planning, Team Leadership, Communication, Coaching, Performance Management, Management Consulting, Negotiation, Marketing Strategy

Education
Southern Illinois University, Carbondale   1990 — 1992
BS, Industrial Technology & Engineering

Experience
Arise Virtual Solutions Inc.   November 2011 - Present
Spoken Communications  June 2011 - November 2011
Allyis  March 2009 - June 2011
Artistic Meditations   October 2007 - December 2008
Orange Lake Resort  July 2007 - October 2007
Hitachi Consulting  2005 - 2007
T-Mobile  July 2005 - November 2005
Electronic Evidence Discovery  February 2005 - June 2005
Milliman Care Guidelines  November 2004 - February 2005
Premera Blue Cross  June 2004 - November 2004

Skills
Microsoft SQL Server, SSIS, T-SQL, SQL, Data Warehousing, SSRS, Business Intelligence, Database Design, Data Modeling, Databases, Analysis Services, ETL, SharePoint, TFS, SDLC, Business Analysis

Education
University of Oregon   2000 — 2002
Masters, Mathematics

University of Oregon   1996 — 2000
BA, Mathematics

Kimball University

Experience
Francisco Partners  2014 - Present
Everspring Inc.  October 2011 - Present
Arise Virtual Solutions Inc.   2005 - 2014
Accretive, LLC  2004 - 2014
McKinsey & Co.   2002 - 2004

Skills
Venture Capital, Private Equity, Entrepreneurship, Start-ups, Business Services, Business Development, Education, Recruiting, Deal Sourcing, Strategy, Healthcare, Crowdsourcing, Growth Capital, Financial Modeling, Networking, Corporate Development, Strategic Planning, Mobile Devices, Angel Investing, Due Diligence, Analytics, Business Strategy, Investments, Strategic Partnerships, Consulting, Management Consulting, Corporate Finance, Enterprise Software, Leadership, Mergers & Acquisitions, Executive Management, Product Management, Sales, Competitive Analysis, Strategic Consulting, Market Analysis

Education
Stanford University Graduate School of Business   2006 — 2008
MBA

University of California, Berkeley   1999 — 2002
BS, Business Administration

Experience
Arise Virtual Solutions Inc.   Customer Service RepresentativeArise Virtual Solutions Inc.March 2013 - September 2014

Skills
Loans, Financial Services, Microsoft Office, Customer Service, Customer Oriented, Customer Support, Data Entry, Collections, Microsoft Project...

Education
University of North Carolina at Pembroke   2003 — 2007
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Experience
XT Solutions, Inc.   January 2003 - Present
Arise Virtual Solutions Inc.   2012 - 2013
Election Systems & Software  2005 - November 2012
Quality Medical Management   January 2003 - January 2006
Quality Medical Management   2003 - 2006
C&C International   1993 - 2003

Skills
Project Management, Networking, Management, Troubleshooting, Hardware Training, Software Training, Hardware Installation, Product Marketing, Training, Hands-on Training, Sales, Software Documentation, Customer Satisfaction, Team Leadership, Team Building, Customer Service, Process Improvement, Strategic Planning, Microsoft Office, Hardware

Education
University of South Florida - College of Business Administration   1973 — 1974
Bachelor's degree, Business Management

Experience
Arise Virtual Solutions Inc.   January 2012 - Present
Law Office of Sara L. Caplan   July 2009 - July 2012
Ridgell Household   March 2008 - July 2009
Potlatch Corp. (Clearwater)   January 2007 - January 2008
City of Detroit  January 2005 - January 2007

Skills
Management, Customer Service, Microsoft Office, Leadership, Training, Microsoft Excel, Recruiting, Human Resources, Project Management, Team Building, Microsoft Word, Coaching, Change Management, PowerPoint, Public Speaking, Sales, Administrative..., Administration

Education
University of Phoenix   2004 — 2006
MBA/Human Resources Management, Human Resources, 3.66

Spring Arbor University   1997 — 1999
Bachelor's Degree, Management & Organizational Development, 3.6

Experience
Arise Virtual Solutions Inc.   2009 - 2012

Skills
Quality Assurance, Process Improvement, Call Centers, Management, Strategic Planning

Education
University of Maryland University College   2002 — 2009

Experience
The Treasure Spot   January 2015 - Present
American Express  January 2011 - December 2014
Arise Virtual Solutions Inc.   November 2007 - December 2011
Carnival Cruise Lines  June 2005 - November 2007

Skills
BPO, Customer Satisfaction, Operations Management, Vendor Management, Outsourcing, Customer Experience, Process Improvement, Workforce Management, Sales, Team Building, Microsoft Office, Project Management, Management, Microsoft Excel, Business Process..., Customer Retention, Outlook, Strategic Planning, Performance Management, Coaching, Team Leadership, Training

Education
University of Phoenix   2011 — 2014
Bachelor of Science (BS), Small Business Managemen

Immaculate Conception High for Girls   1989 — 1995
High School Diploma

Experience
Columbia Threadneedle Investments, US  February 2015 - July 2015
Continental General Tire  April 2014 - October 2014
Wells Fargo  February 2013 - April 2014
Extended Stay America  April 2013 - June 2013
XPO Logistics, Inc.   February 2013 - March 2013
Arise Virtual Solutions Inc.   January 2010 - February 2013
Wells Fargo  September 2002 - September 2009
Mustek  September 1996 - September 2000

Skills
Accounting, Strategic Planning, Microsoft Excel, Microsoft Office, Microsoft Word, Marketing Research, Analytics, Adobe Acrobat, Adobe photoshop, Adobe PageMaker, Front Page, QuickBooks, Bookkeeping, Photoshop, Accounts Receivable, Finance, Management, Accounts Payable

Education
University of Phoenix   2003 — 2005
Bachelor of Science in Business Finance, Accounting and Finance, 3.41

University of Phoenix   2002 — 2005
Bachelor of Applied Science (B.A.Sc.), Business Finance

Experience
Arise Virtual Solutions Inc.   February 2012 - Present
Aspect Software  April 1996 - November 2003

Education
University of Phoenix   2006 — 2008
MBA, Business Administration

Experience
DIRECTV  March 2015 - Present
Arise Virtual Solutions Inc.   February 2014 - Present
Apple  April 2013 - Present
Comcast  October 2010 - Present
West  August 2007 - May 2009
Hayes High School   August 2006 - August 2007
Delinda Technical Service   January 2001 - January 2004
BancTec Systems   January 1999 - January 2001

Skills
A+ Certified, C++, C, C#, Visual Studio, Visual Basic, visual basic for..., VBA, TCP/IP, Troubleshooting, Windows, Databases, Microsoft Office, Operating Systems, Software Documentation, Networking, Microsoft SQL Server, Testing, Access

Education
University of Alabama at Birmingham   1980 — 1985
B.S, Mathematics; Physics

Experience
Arise Virtual Solutions Inc.   September 2011 - Present
CGS  October 2010 - September 2011
APAC Customer Services  November 2008 - September 2010
ACS Healthcare Provider Solutions  June 2006 - October 2008

Skills
Business Analysis, Web Services, Microsoft Office, Outlook, Outsourcing, Customer Satisfaction, Avaya, CMS, Contact Centers, Training, Quality Assurance, Root Cause Analysis, Operations Management, Cross-functional Team..., Performance Management, Call Centers, Coaching, Customer Experience, Team Leadership, Team Building, Telecommunications, Customer Retention, Call Center Development, Team Management, Change Management, Leadership Development, Interviews, Onboarding, Training Delivery, Workforce Management, Human Resources, BPO, Employee Training, Recruiting, Hiring, Telemarketing, Business Process...

Education
Siena College   1998 — 2002
Bachelor's degree, Psychology

Experience
Arise Virtual Solutions Inc.   November 2011 - Present
WAH  January 2010 - Present
American HomePatient  June 2008 - Present
Newton Medical Center  February 2006 - April 2008
Emory University Hospital  May 2000 - February 2006

Education
University of Phoenix   2009 — 2011
Bachelor of Education (B.Ed.)

Experience
KCee, LLC   May 2005 - Present
Arise Virtual Solutions Inc.   2007 - 2013
Sears Holdings Corporation  October 1992 - December 2005
KC's Enterprises   January 2003 - April 2005

Skills
Sales Management, Customer Service, Quality Assurance, Team Leadership, Microsoft Office, Staff Supervision, Panel Moderator, Mystery Shopping, Telephone Interviewing

Education
Spring Hill College   1984 — 1989

Experience
Banyan Health Systems  March 2015 - Present
ABB OPTICAL GROUP  August 2014 - March 2015
Arise Virtual Solutions Inc.   March 2014 - July 2014
Assurant Solutions  December 2013 - March 2014
Altadis  January 2013 - November 2013
Baptist Health South Florida located in Miami, Florida  January 2002 - December 2012

Skills
Healthcare, SDLC, Microsoft BI SSIS,..., SAP Business Objects..., SQL 2008 - 2014, Lawson ERP, Big Data Analytics, Visio, Business Intelligence..., Business Intelligence..., Kronos WFC, Agile Methodologies, Clinical and Financial..., Data Modeling, SSRS, Consulting, Microsoft SQL Server, Analysis Services, Vendor Management, Oracle, Data Warehousing, SSIS, Business Intelligence, VB.NET, ETL, SharePoint, Databases, Management, Business Objects, Business Analysis, Requirements Analysis

Education
Sri Venkateswara University
Master's degree

Experience
LAT Corporation   December 2013 - Present
Arise Virtual Solutions Inc.   October 2010 - Present
Barrister Global Services Network  January 2013 - January 2015
Atlas Network Solutions   May 2010 - March 2013

Skills
Help Desk Support, Active Directory, Windows 7, Troubleshooting, Laptops, VPN, Software Installation, Computer Hardware, Technical Support, Windows XP, Windows Server, Windows Vista

Education
University of Phoenix   2010 — 2012
Associate's degree, Information Technology/ Networking

Experience
Arise Virtual Solutions Inc.   September 2013 - Present
DLG Legal   July 2012 - December 2012
Provide Commerce  February 2012 - May 2012
ACT Litigation Services  June 2003 - August 2009
Forever 21  June 2002 - June 2003

Skills
Customer Service

Education
University of Phoenix   2012 — 2014
Bachelor's degree, Human Services, General

Experience
Arise Virtual Solutions Inc.   2014 - Present
Publix Super Markets  February 2013 - January 2014

Education
The University of Georgia