Sutherland Global Services
Industry: Company
DescriptionHeadquarters: Pittsford, New York, United States COO: Kannan Sundaresan CEO: Dilip R. Vellodi (1986–) Founder: Dilip R. Vellodi Founded: 1986 Subsidiaries: Nuevora Inc., Adventity Global Services Pvt. Ltd.,
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Sutherland Global Services Employees
Employee
Years
Job
Industry
Jon Frazier Jon Frazier's Sutherland Global Services Experience September 2012 - June 2014
Job Account Manager of Recruitment Advertising at Orlando Sentinel
Industry Publishing
Experience
Orlando Sentinel October 2014 - Present
Sutherland Global Services September 2012 - June 2014
Enterprise Holdings January 2008 - May 2011
Skills
Marketing, Advertising, Social Media Marketing, Marketing Strategy, Online Advertising, Digital Marketing, Social Networking, Public Speaking, Account Management, Training, Team Building
Education
Florida Agricultural and Mechanical University 2003 — 2007
Bachelor's degree, Business Administration and Management, General
Winter Park High School 1999 — 2003
Orlando Sentinel October 2014 - Present
Sutherland Global Services September 2012 - June 2014
Enterprise Holdings January 2008 - May 2011
Skills
Marketing, Advertising, Social Media Marketing, Marketing Strategy, Online Advertising, Digital Marketing, Social Networking, Public Speaking, Account Management, Training, Team Building
Education
Florida Agricultural and Mechanical University 2003 — 2007
Bachelor's degree, Business Administration and Management, General
Winter Park High School 1999 — 2003
Rajesh G Rajesh G's Sutherland Global Services Experience August 2007 - December 2009
Job Business Professional
Industry Outsourcing/Offshoring
Experience
Lumina Datamatics Limited October 2014 - Present
Freyr Solutions February 2014 - September 2014
DataTracks April 2011 - February 2014
TCS e-Serve International Ltd. February 2010 - February 2011
Sutherland Global Services August 2007 - December 2009
RR Donnelley May 2006 - May 2007
Self Employed June 2003 - May 2005
Skills
SEC filings, XBRL, Cloud-based, New Business Development, Marketing Strategy, Team Management, Vendor Management, Customer Engagement, Customer Satisfaction, International Sales, Revenue Forecasting, Market Analysis, Market Research, Online Marketing, Lead Generation, Business Intelligence, Business Development, Cloud Computing, Accounting, Management, Product Development, Strategic Partnerships, Sales, Financial Analysis, Account Management, Forecasting, IFRS, Revenue Recognition, Start-ups, Consolidation, US GAAP, Mergers & Acquisitions, IPO, Sarbanes-Oxley, Sarbanes-Oxley Act, GAAP, Essbase, Investor Relations, SOX Compliancy, Hyperion Enterprise, Finance, Acquisition Integration, Variance Analysis, Cost Accounting, CPA, Treasury Management, SEC Filings
Education
Goa University 2001 — 2004
Bachelor of Commerce (B.Com.), Commerce and Economics
Lumina Datamatics Limited October 2014 - Present
Freyr Solutions February 2014 - September 2014
DataTracks April 2011 - February 2014
TCS e-Serve International Ltd. February 2010 - February 2011
Sutherland Global Services August 2007 - December 2009
RR Donnelley May 2006 - May 2007
Self Employed June 2003 - May 2005
Skills
SEC filings, XBRL, Cloud-based, New Business Development, Marketing Strategy, Team Management, Vendor Management, Customer Engagement, Customer Satisfaction, International Sales, Revenue Forecasting, Market Analysis, Market Research, Online Marketing, Lead Generation, Business Intelligence, Business Development, Cloud Computing, Accounting, Management, Product Development, Strategic Partnerships, Sales, Financial Analysis, Account Management, Forecasting, IFRS, Revenue Recognition, Start-ups, Consolidation, US GAAP, Mergers & Acquisitions, IPO, Sarbanes-Oxley, Sarbanes-Oxley Act, GAAP, Essbase, Investor Relations, SOX Compliancy, Hyperion Enterprise, Finance, Acquisition Integration, Variance Analysis, Cost Accounting, CPA, Treasury Management, SEC Filings
Education
Goa University 2001 — 2004
Bachelor of Commerce (B.Com.), Commerce and Economics
Arielle Harris Arielle Harris's Sutherland Global Services Experience January 2014 - April 2014
Job Home health care provider at Waymaker
Industry Hospital & Health Care
Experience
Waymaker April 2014 - Present
Sutherland Global Services January 2014 - April 2014
Amazing Arc Angels June 2011 - February 2014
Walmart June 2013 - January 2014
Sepia World October 2012 - April 2013
Skills
Customer Service, Cashiering, Data Entry, Time Management, Microsoft Word, Customer Satisfaction, PowerPoint, Microsoft Office, Microsoft Excel, Outlook, Retail, Retail Sales
Education
Houston Community College 2014 — 2016
Associate's Degree, Registered Nursing/Registered Nurse
Lamar HS 2009 — 2013
Waymaker April 2014 - Present
Sutherland Global Services January 2014 - April 2014
Amazing Arc Angels June 2011 - February 2014
Walmart June 2013 - January 2014
Sepia World October 2012 - April 2013
Skills
Customer Service, Cashiering, Data Entry, Time Management, Microsoft Word, Customer Satisfaction, PowerPoint, Microsoft Office, Microsoft Excel, Outlook, Retail, Retail Sales
Education
Houston Community College 2014 — 2016
Associate's Degree, Registered Nursing/Registered Nurse
Lamar HS 2009 — 2013
Vikas Aligh's Sutherland Global Services Experience May 2005 - June 2007
Job Regional Sales Head BFS at NIIT Technologies Limited
Industry Information Technology and Services
Experience
NIIT Technologies Limited September 2013 - Present
MFA Investments Inc. September 2009 - August 2013
TCS e-Serve International Ltd. October 2007 - September 2009
Azure Knowledge Corporation June 2007 - September 2007
Sutherland Global Services May 2005 - June 2007
Skills
BPO, Underwriting, Service Delivery, Transition Management, Offshoring, Pre-sales, Account Management, Relationship Management, Financial Services
Education
Pune 2003 — 2005
Masters in Business Administration, Marketing & Finance
Gujarat University 2001 — 2003
Masters in Commerce, Accounting
Gujarat University 1998 — 2001
Bachelors in Commerce, Accounting
St Xaviers Loyola
NIIT Technologies Limited September 2013 - Present
MFA Investments Inc. September 2009 - August 2013
TCS e-Serve International Ltd. October 2007 - September 2009
Azure Knowledge Corporation June 2007 - September 2007
Sutherland Global Services May 2005 - June 2007
Skills
BPO, Underwriting, Service Delivery, Transition Management, Offshoring, Pre-sales, Account Management, Relationship Management, Financial Services
Education
Pune 2003 — 2005
Masters in Business Administration, Marketing & Finance
Gujarat University 2001 — 2003
Masters in Commerce, Accounting
Gujarat University 1998 — 2001
Bachelors in Commerce, Accounting
St Xaviers Loyola
Daphne Gonzalez Daphne Gonzalez's Sutherland Global Services Experience June 2006 - September 2008
Job Registered Medical Assistant seeking an opportunity to work in a hospital/clinic setting
Industry Hospital & Health Care
Experience
Comcast February 2009 - October 2012
Kohl's Department Stores November 2008 - March 2009
Sutherland Global Services June 2006 - September 2008
Skills
Cpr Certified, First Aid, HIPAA, Vital Signs, EKG, Phlebotomy, Autoclaving and Wrapping, Specimen Collection, Pulmonary Function..., Medical Terminology, Customer Service, Customer Satisfaction, Sales, Call Centers, Customer Retention, Data Entry, Telephone Skills, Microsoft Word, PowerPoint, Filing, Phone Etiquette, Critical Thinking, 10 Key
Education
San Joaquin Valley College-Modesto 2013 — 2013
Registered Medical Assistant, Clinical Medical Assistant
Holy Angel University 2002 — 2006
BS in Computer Science, Networking and Programming
Comcast February 2009 - October 2012
Kohl's Department Stores November 2008 - March 2009
Sutherland Global Services June 2006 - September 2008
Skills
Cpr Certified, First Aid, HIPAA, Vital Signs, EKG, Phlebotomy, Autoclaving and Wrapping, Specimen Collection, Pulmonary Function..., Medical Terminology, Customer Service, Customer Satisfaction, Sales, Call Centers, Customer Retention, Data Entry, Telephone Skills, Microsoft Word, PowerPoint, Filing, Phone Etiquette, Critical Thinking, 10 Key
Education
San Joaquin Valley College-Modesto 2013 — 2013
Registered Medical Assistant, Clinical Medical Assistant
Holy Angel University 2002 — 2006
BS in Computer Science, Networking and Programming
Lisa Griffith-Redden Lisa Griffith-Redden's Sutherland Global Services Experience July 2014 - Present
Job Technical Consultant/Legal Studies Major Psychology Minor
Industry Consumer Services
Experience
Sutherland Global Services July 2014 - Present
20th Judicial Circuit , Fort Myers, FL January 2013 - January 2014
A major Credit Card Company January 2010 - January 2013
Skills
Small Business, Customer Service, Training, Team Building, Management, Recruiting, Public Speaking
Education
Hodges University 2010 — 2014
2014, Legal Studies
Sutherland Global Services July 2014 - Present
20th Judicial Circuit , Fort Myers, FL January 2013 - January 2014
A major Credit Card Company January 2010 - January 2013
Skills
Small Business, Customer Service, Training, Team Building, Management, Recruiting, Public Speaking
Education
Hodges University 2010 — 2014
2014, Legal Studies
Chris Ganser Chris Ganser's Sutherland Global Services Experience January 2015 - Present
Job Business Process Transformation Consultant
Industry Information Technology and Services
Experience
Sutherland Global Services January 2015 - Present
Capgemini September 2013 - January 2015
Capgemini November 2011 - September 2013
Vengroff Williams & Associates October 2005 - November 2011
Rent-A-Center December 1999 - October 2005
Skills
Service Delivery, Outsourcing, Business Process, Business Process..., Project Delivery, Transition Management, Project Portfolio..., Change Management, Quality Assurance, Third Party Collections, Sales, P&L Operations, BPO, IT Management, Call Centers, Management, Process Improvement, Six Sigma, Team Management, Process Management, Time Management, Team Leadership, Project Management, Team Building, Training, Order to Cash, Accounts Receivable, Portfolio Management, Finance, Coaching, Financial Analysis, Leadership, Risk Management, Account Management, Business Analysis, Forecasting
Education
Farmingdale State University of New York
Suffolk County Community College
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
Sutherland Global Services January 2015 - Present
Capgemini September 2013 - January 2015
Capgemini November 2011 - September 2013
Vengroff Williams & Associates October 2005 - November 2011
Rent-A-Center December 1999 - October 2005
Skills
Service Delivery, Outsourcing, Business Process, Business Process..., Project Delivery, Transition Management, Project Portfolio..., Change Management, Quality Assurance, Third Party Collections, Sales, P&L Operations, BPO, IT Management, Call Centers, Management, Process Improvement, Six Sigma, Team Management, Process Management, Time Management, Team Leadership, Project Management, Team Building, Training, Order to Cash, Accounts Receivable, Portfolio Management, Finance, Coaching, Financial Analysis, Leadership, Risk Management, Account Management, Business Analysis, Forecasting
Education
Farmingdale State University of New York
Suffolk County Community College
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
Fadel Khattab Fadel Khattab's Sutherland Global Services Experience March 2013 - April 2014
Job letter carrier
Industry Government Administration
Experience
United States Postal Service April 2014 - Present
Sutherland Global Services March 2013 - April 2014
Wegmans Food Markets October 2007 - February 2013
McDonald's Corporation June 2005 - August 2007
Skills
Multilingual, Communication, Customer Service, Sales, Product Management, Customer Experience, Call Centers, B2B
Education
Grand Canyon University 2009 — 2010
Business Administration and Management, General
Onondaga Community College 2007 — 2008
Associate's degree, Business Administration and Management, General
United States Postal Service April 2014 - Present
Sutherland Global Services March 2013 - April 2014
Wegmans Food Markets October 2007 - February 2013
McDonald's Corporation June 2005 - August 2007
Skills
Multilingual, Communication, Customer Service, Sales, Product Management, Customer Experience, Call Centers, B2B
Education
Grand Canyon University 2009 — 2010
Business Administration and Management, General
Onondaga Community College 2007 — 2008
Associate's degree, Business Administration and Management, General
Christopher Plath Christopher Plath's Sutherland Global Services Experience December 2004 - November 2006
Job Team Lead at Frontier Communications
Industry Information Technology and Services
Experience
Frontier Communications August 2013 - Present
Frontier Communications January 2008 - August 2013
Frontier Communications November 2006 - January 2008
Sutherland Global Services December 2004 - November 2006
Skills
Active Directory, VPN, Technical Support, Windows 7, Troubleshooting, Computer Hardware, Help Desk Support, Cisco Technologies, Blackberry Enterprise..., Windows XP, VMware, LAN-WAN, Servers, BMC Remedy, XP, VoIP, Team Leadership, Disaster Recovery, Call Centers, Windows Server, Security, Software Installation, Microsoft Exchange, Hardware, Switches, Operating Systems, Windows, ITIL v3 Foundations..., Management, Knowledge Management, Reporting & Analysis, Incident Management, Incident Reporting
Education
Genesee Community College 1999 — 2002
Associate of Science (AS), Computer and Information Sciences, General, 3.0
Frontier Communications August 2013 - Present
Frontier Communications January 2008 - August 2013
Frontier Communications November 2006 - January 2008
Sutherland Global Services December 2004 - November 2006
Skills
Active Directory, VPN, Technical Support, Windows 7, Troubleshooting, Computer Hardware, Help Desk Support, Cisco Technologies, Blackberry Enterprise..., Windows XP, VMware, LAN-WAN, Servers, BMC Remedy, XP, VoIP, Team Leadership, Disaster Recovery, Call Centers, Windows Server, Security, Software Installation, Microsoft Exchange, Hardware, Switches, Operating Systems, Windows, ITIL v3 Foundations..., Management, Knowledge Management, Reporting & Analysis, Incident Management, Incident Reporting
Education
Genesee Community College 1999 — 2002
Associate of Science (AS), Computer and Information Sciences, General, 3.0
Brandon Correa Brandon Correa's Sutherland Global Services Experience May 2010 - July 2011
Job CEO/FOUNDER at My Eerie Canal and Eerie Eye Entertainment
Industry Music
Experience
My Eerie Canal June 2012 - Present
CorreaCreativeConsulting March 2010 - May 2012
Sutherland Global Services May 2010 - July 2011
ALPCO RECYCLING January 2003 - January 2004
Skills
Fine Art, Logo Creation, Web Design, Social Networking, Morale, Social Media, Social Media Marketing, Marketing, Management, Online Advertising, Strategic Partnerships, Marketing Strategy, Customer Service, Advertising, Training, Logo Design
Education
Finger Lakes Community College 2003 — 2004
My Eerie Canal June 2012 - Present
CorreaCreativeConsulting March 2010 - May 2012
Sutherland Global Services May 2010 - July 2011
ALPCO RECYCLING January 2003 - January 2004
Skills
Fine Art, Logo Creation, Web Design, Social Networking, Morale, Social Media, Social Media Marketing, Marketing, Management, Online Advertising, Strategic Partnerships, Marketing Strategy, Customer Service, Advertising, Training, Logo Design
Education
Finger Lakes Community College 2003 — 2004
Sankeerth Boddu Sankeerth Boddu's Sutherland Global Services Experience December 2003 - August 2004
Job Computer Software Consultant and Professional
Industry Computer Networking
Experience
Citi Group December 2006 - Present
Visa International June 2006 - December 2006
Governors State University March 2005 - December 2005
Sutherland Global Services December 2003 - August 2004
United Hardware Corporation November 2002 - November 2003
Skills
Ab Initio, Networking, System Administration, PL/SQL, ETL, Data Warehousing, Business Objects, Oracle, Unix, Solaris, Microsoft SQL Server, SQL, Databases, Linux, Unix Shell Scripting, Windows, Shell Scripting, IIS, DB2
Education
Governors State University 2004 — 2006
Masters, Computer Science
University of Madras 2000 — 2004
Under Graduation, Computer Science
Vignan Vidhyalayam
Citi Group December 2006 - Present
Visa International June 2006 - December 2006
Governors State University March 2005 - December 2005
Sutherland Global Services December 2003 - August 2004
United Hardware Corporation November 2002 - November 2003
Skills
Ab Initio, Networking, System Administration, PL/SQL, ETL, Data Warehousing, Business Objects, Oracle, Unix, Solaris, Microsoft SQL Server, SQL, Databases, Linux, Unix Shell Scripting, Windows, Shell Scripting, IIS, DB2
Education
Governors State University 2004 — 2006
Masters, Computer Science
University of Madras 2000 — 2004
Under Graduation, Computer Science
Vignan Vidhyalayam
Stephanie Maynard Stephanie Maynard's Sutherland Global Services Experience December 2008 - May 2009
Job IT Technical Support Specialist at Clinipace Worldwide
Industry Research
Experience
Clinipace Worldwide February 2015 - Present
Time Warner Cable April 2014 - January 2015
Holiday Inn Express October 2013 - April 2014
Sutherland Global Services December 2008 - May 2009
RBC December 2007 - October 2008
Skills
Front Office, Property Management..., Hospitality Industry, Hotels, Hospitality Management, Hospitality, Rooms Division, HTML, PHP, SQL, Business Analysis, Customer Service, Technical Support, Microsoft Office, Cash Handling Experience, Hotel Management, Micros
Education
East Carolina University 2011 — 2014
Bachelor of Science (BS), Management Information Systems, General
Fayetteville State University
Bachelor of Science (B.S.), Management Information Systems, General
Fayetteville Technical Community College
Associate's Degree, General Studies
Vance-Granville Community College
Associate's Degree, Medical Office Management/Administration
Clinipace Worldwide February 2015 - Present
Time Warner Cable April 2014 - January 2015
Holiday Inn Express October 2013 - April 2014
Sutherland Global Services December 2008 - May 2009
RBC December 2007 - October 2008
Skills
Front Office, Property Management..., Hospitality Industry, Hotels, Hospitality Management, Hospitality, Rooms Division, HTML, PHP, SQL, Business Analysis, Customer Service, Technical Support, Microsoft Office, Cash Handling Experience, Hotel Management, Micros
Education
East Carolina University 2011 — 2014
Bachelor of Science (BS), Management Information Systems, General
Fayetteville State University
Bachelor of Science (B.S.), Management Information Systems, General
Fayetteville Technical Community College
Associate's Degree, General Studies
Vance-Granville Community College
Associate's Degree, Medical Office Management/Administration
Andres Slack Andres Slack's Sutherland Global Services Experience May 2013 - February 2014
Job VP, Consultant Business Excellence, Operations, Logistics, KM, Change Management, CPI, LSS MBB
Industry Management Consulting
Experience
Independent Consultant March 2014 - Present
Sutherland Global Services May 2013 - February 2014
CALIBRE Systems March 2010 - April 2013
Accenture March 2008 - November 2009
Pinnacle Financial February 2007 - September 2007
FNB Mortgage August 2006 - January 2007
My Home Lender Dot Com September 2001 - March 2006
Emerson Electric June 1998 - August 2001
GE April 1995 - September 1996
MG Electric September 1993 - April 1995
Skills
Six Sigma, Program Management, Process Engineering, Logistics, Process Improvement, Continuous Improvement, Operational Excellence, Quality Systems, Value Stream Mapping, Lean Manufacturing, Business Process..., Change Management, Operations Management, Management Consulting, Kaizen, Problem Solving, Quality Management, Quality Assurance, DMAIC, Manufacturing, Supply Chain Management, Supply Chain, Process Management, Software Project..., CMMI, Business Intelligence, Performance Improvement, Quality System, Black Belt, DoD, Leadership, Training, Business Process Mapping, Business Transformation, Management, Strategy, Project Management, Analysis, Cross-functional Team..., Business Process
Education
University of Michigan - Stephen M. Ross School of Business 1996 — 1998
MBA, Business Administration
Florida International University 1987 — 1993
Bachelors, Electrical Engineering
Colegio Nueva Granada 1974 — 1978
Independent Consultant March 2014 - Present
Sutherland Global Services May 2013 - February 2014
CALIBRE Systems March 2010 - April 2013
Accenture March 2008 - November 2009
Pinnacle Financial February 2007 - September 2007
FNB Mortgage August 2006 - January 2007
My Home Lender Dot Com September 2001 - March 2006
Emerson Electric June 1998 - August 2001
GE April 1995 - September 1996
MG Electric September 1993 - April 1995
Skills
Six Sigma, Program Management, Process Engineering, Logistics, Process Improvement, Continuous Improvement, Operational Excellence, Quality Systems, Value Stream Mapping, Lean Manufacturing, Business Process..., Change Management, Operations Management, Management Consulting, Kaizen, Problem Solving, Quality Management, Quality Assurance, DMAIC, Manufacturing, Supply Chain Management, Supply Chain, Process Management, Software Project..., CMMI, Business Intelligence, Performance Improvement, Quality System, Black Belt, DoD, Leadership, Training, Business Process Mapping, Business Transformation, Management, Strategy, Project Management, Analysis, Cross-functional Team..., Business Process
Education
University of Michigan - Stephen M. Ross School of Business 1996 — 1998
MBA, Business Administration
Florida International University 1987 — 1993
Bachelors, Electrical Engineering
Colegio Nueva Granada 1974 — 1978
Leslie Pittman Leslie Pittman's Sutherland Global Services Experience February 2013 - 2013
Job Technologically adept Customer Service Professional with Social Service interests.
Industry Civic & Social Organization
Experience
Social Security Administration September 2014 - November 2014
Randstad Technologies US October 2013 - November 2013
Sutherland Global Services February 2013 - 2013
Wells Fargo March 2011 - February 2012
CVE, Inc. November 2009 - October 2010
In Kymberlee's Care December 2003 - November 2009
Macy's December 2006 - July 2007
Skills
Non-profits, Microsoft Office, Public Speaking, Event Planning, Fundraising, Social Media, Strategic Planning, Research, Microsoft Excel, Public Relations, Customer Service, PowerPoint, Event Management, Community Outreach, Microsoft Word, Nonprofits, Marketing, Social Networking, Management, Interviews
Education
University of San Francisco 2014 — 2016
Bachelor of Arts (BA), Urban Studies/Affairs
Heald College-San Francisco 2001 — 2004
Associate of Arts and Sciences (A.A.S.), Computer Information Technology
Social Security Administration September 2014 - November 2014
Randstad Technologies US October 2013 - November 2013
Sutherland Global Services February 2013 - 2013
Wells Fargo March 2011 - February 2012
CVE, Inc. November 2009 - October 2010
In Kymberlee's Care December 2003 - November 2009
Macy's December 2006 - July 2007
Skills
Non-profits, Microsoft Office, Public Speaking, Event Planning, Fundraising, Social Media, Strategic Planning, Research, Microsoft Excel, Public Relations, Customer Service, PowerPoint, Event Management, Community Outreach, Microsoft Word, Nonprofits, Marketing, Social Networking, Management, Interviews
Education
University of San Francisco 2014 — 2016
Bachelor of Arts (BA), Urban Studies/Affairs
Heald College-San Francisco 2001 — 2004
Associate of Arts and Sciences (A.A.S.), Computer Information Technology
Adaira Ross's Sutherland Global Services Experience
Job Services
Industry Telecommunications
Experience
Sutherland Global Services
Skills
Mathematics, Education, Customer Service, Customer Satisfaction, Microsoft Office, Call Centers, Microsoft Excel, Microsoft Word, Data Entry, Sales, Time Management, Team Building
Education
University of Houston
Bachelor of Arts (BA), Mathematics
Houston Community College
Associate of Science (AS), Liberal Arts and Sciences, General Studies and Humanities
Sutherland Global Services
Skills
Mathematics, Education, Customer Service, Customer Satisfaction, Microsoft Office, Call Centers, Microsoft Excel, Microsoft Word, Data Entry, Sales, Time Management, Team Building
Education
University of Houston
Bachelor of Arts (BA), Mathematics
Houston Community College
Associate of Science (AS), Liberal Arts and Sciences, General Studies and Humanities
Jari Boone Jari Boone's Sutherland Global Services Experience January 2015 - Present
Job Tier 2 Subject Matter Expert at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services January 2015 - Present
Unisys September 2013 - Present
Paychex March 2013 - September 2013
Heartland Payment Systems July 2012 - December 2012
Sutherland Global Services August 2008 - June 2012
Skills
Windows 7, Service Delivery, Technical Support, Management, Troubleshooting, Windows XP, Networking, Windows Server, Customer Service, Computer Hardware, Team Leadership, Active Directory
Education
Greene County Career Center 2001 — 2003
Certificate of Completion / Diploma, Information Technology
Sutherland Global Services January 2015 - Present
Unisys September 2013 - Present
Paychex March 2013 - September 2013
Heartland Payment Systems July 2012 - December 2012
Sutherland Global Services August 2008 - June 2012
Skills
Windows 7, Service Delivery, Technical Support, Management, Troubleshooting, Windows XP, Networking, Windows Server, Customer Service, Computer Hardware, Team Leadership, Active Directory
Education
Greene County Career Center 2001 — 2003
Certificate of Completion / Diploma, Information Technology
Noel Patricia Villacorta Noel Patricia Villacorta's Sutherland Global Services Experience December 2013 - Present
Job Senior Manager,Consultant Learning Services at Sutherland Global Services
Industry Human Resources
Experience
Sutherland Global Services December 2013 - Present
Association of Talent Development South Florida January 2012 - January 2014
Villacorta & Associates 1993 - December 2013
Infinity Sales Group December 2012 - February 2013
LexisNexis Risk Solutions May 2008 - December 2012
Boca Raton Resort and Club - A Waldorf Astoria Resort September 2007 - April 2008
Tyco Fire & Security 2004 - 2006
Barry University 1992 - 1995
Spherion 1987 - 1993
Skills
Instructional Design, Performance Improvement, Performance Management, Customer Service, Training Management, Facilitation, Learning and Development, Human Resources..., Program Evaluation, Onboarding, MBTI Certified, Achieve Global Certified, Employee Relations, Project Management, Curriculum Design, Blended Learning, Budgets, Program Management, Sales Training
Education
Florida State University
M.S.
Florida State University
B.S.
Saint Louis University
Sutherland Global Services December 2013 - Present
Association of Talent Development South Florida January 2012 - January 2014
Villacorta & Associates 1993 - December 2013
Infinity Sales Group December 2012 - February 2013
LexisNexis Risk Solutions May 2008 - December 2012
Boca Raton Resort and Club - A Waldorf Astoria Resort September 2007 - April 2008
Tyco Fire & Security 2004 - 2006
Barry University 1992 - 1995
Spherion 1987 - 1993
Skills
Instructional Design, Performance Improvement, Performance Management, Customer Service, Training Management, Facilitation, Learning and Development, Human Resources..., Program Evaluation, Onboarding, MBTI Certified, Achieve Global Certified, Employee Relations, Project Management, Curriculum Design, Blended Learning, Budgets, Program Management, Sales Training
Education
Florida State University
M.S.
Florida State University
B.S.
Saint Louis University
Nathan Baker Nathan Baker's Sutherland Global Services Experience 2003 - 2004
Job Owner, Fingerlakes Entertainment
Industry Entertainment
Experience
FLE Event Group LLC February 2003 - Present
Finger Lakes Premier Properties May 2003 - 2009
Sutherland Global Services 2003 - 2004
Skills
Event Management, Event Planning, Customer Service, Social Networking, Corporate Events, Entertainment, Music, Weddings, Sound, Parties, DJ, Sales, Anniversaries, Social Media Marketing, Advertising, Music Industry, Facebook, Live Events, Marketing, Emcee, Radio, Voice Over, Video Editing, Entrepreneurship, Wedding Planning, Festivals, Audio Editing
Education
Finger Lakes Community College 2004 — 2007
Associates, Communication
State University of New York College at Geneseo 2006 — 2006
History
FLE Event Group LLC February 2003 - Present
Finger Lakes Premier Properties May 2003 - 2009
Sutherland Global Services 2003 - 2004
Skills
Event Management, Event Planning, Customer Service, Social Networking, Corporate Events, Entertainment, Music, Weddings, Sound, Parties, DJ, Sales, Anniversaries, Social Media Marketing, Advertising, Music Industry, Facebook, Live Events, Marketing, Emcee, Radio, Voice Over, Video Editing, Entrepreneurship, Wedding Planning, Festivals, Audio Editing
Education
Finger Lakes Community College 2004 — 2007
Associates, Communication
State University of New York College at Geneseo 2006 — 2006
History
Jonathan Daniel Schenk's Sutherland Global Services Experience March 2011 - November 2011
Job Actor / Musician / Performing Artist
Industry Performing Arts
Experience
Miles Cocktail Bar July 2015 - Present
Fringe NYC 2015 - Present
DeCicco & Sons August 2014 - Present
American Apparel February 2012 - May 2014
Sutherland Global Services March 2011 - November 2011
CPI Corp. September 2007 - July 2009
Skills
Theatre, Performing Arts, Musical Theatre, Guitar, Physical Theatre, Music, Leadership, Management, Music Production, Multi-instrumentalist, Video Editing, Voice Acting, Modern Dance, Adobe Creative Suite, Adobe Design Programs, Photoshop, Project Management, Inventory Management, Sales
Education
Purchase College, SUNY 2012 — 2014
Bachelor of Arts (B.A.), Theatre and Performance, Acting concentration, with Minor in Media Society and the Arts (MSA)
Finger Lakes Community College 2008 — 2010
Associate's Degree, (A.S.) Theatre and Performance
Miles Cocktail Bar July 2015 - Present
Fringe NYC 2015 - Present
DeCicco & Sons August 2014 - Present
American Apparel February 2012 - May 2014
Sutherland Global Services March 2011 - November 2011
CPI Corp. September 2007 - July 2009
Skills
Theatre, Performing Arts, Musical Theatre, Guitar, Physical Theatre, Music, Leadership, Management, Music Production, Multi-instrumentalist, Video Editing, Voice Acting, Modern Dance, Adobe Creative Suite, Adobe Design Programs, Photoshop, Project Management, Inventory Management, Sales
Education
Purchase College, SUNY 2012 — 2014
Bachelor of Arts (B.A.), Theatre and Performance, Acting concentration, with Minor in Media Society and the Arts (MSA)
Finger Lakes Community College 2008 — 2010
Associate's Degree, (A.S.) Theatre and Performance
Stephane Tardif Stephane Tardif's Sutherland Global Services Experience December 2007 - March 2010
Job Facility Coordinator at GACCTO
Industry Transportation/Trucking/Railroad
Experience
GACCTO May 2014 - Present
Coach Canada June 2012 - May 2014
TTC April 2010 - June 2012
Sutherland Global Services December 2007 - March 2010
Skills
Customer Service, Customer Satisfaction, Network Administration, Telephone Skills, Technical Support, Information Technology, Computer Repair, Computer Maintenance, Facilities Management, Facilities Operations, Staff Management, Computer Hardware, Windows 7, Troubleshooting, System Administration, Software Documentation, Networking, Windows XP
Education
George Brown College 2013 — 2014
Network and System Administration/Administrator
GACCTO May 2014 - Present
Coach Canada June 2012 - May 2014
TTC April 2010 - June 2012
Sutherland Global Services December 2007 - March 2010
Skills
Customer Service, Customer Satisfaction, Network Administration, Telephone Skills, Technical Support, Information Technology, Computer Repair, Computer Maintenance, Facilities Management, Facilities Operations, Staff Management, Computer Hardware, Windows 7, Troubleshooting, System Administration, Software Documentation, Networking, Windows XP
Education
George Brown College 2013 — 2014
Network and System Administration/Administrator
Tyler Hartigan Tyler Hartigan's Sutherland Global Services Experience December 2010 - September 2012
Job Account Manager/ Inside Sales Representative at Logical Operations
Industry Retail
Experience
Logical Operations December 2014 - Present
Claims Recovery Financial Services, LLC July 2014 - October 2014
Darien Lake Theme Park January 2014 - July 2014
Aflac October 2013 - February 2014
General insulation Company 2012 - 2013
Sutherland Global Services December 2010 - September 2012
Skills
Management, Sales, Interviews, Customer Service, Employee Benefits, Call Centers, Team Building, Sales Management, Marketing, Customer Retention
Education
State University of New York College at Brockport 2008 — 2010
Bachelor's degree, Communication, General
Genesee Community College 2006 — 2007
none, General Studies
Logical Operations December 2014 - Present
Claims Recovery Financial Services, LLC July 2014 - October 2014
Darien Lake Theme Park January 2014 - July 2014
Aflac October 2013 - February 2014
General insulation Company 2012 - 2013
Sutherland Global Services December 2010 - September 2012
Skills
Management, Sales, Interviews, Customer Service, Employee Benefits, Call Centers, Team Building, Sales Management, Marketing, Customer Retention
Education
State University of New York College at Brockport 2008 — 2010
Bachelor's degree, Communication, General
Genesee Community College 2006 — 2007
none, General Studies
Tony Fortunato Tony Fortunato's Sutherland Global Services Experience June 2012 - April 2014
Job Outside Sales Representative at TruGreen
Industry Telecommunications
Experience
TruGreen April 2014 - Present
Sutherland Global Services June 2012 - April 2014
Walmart June 2011 - May 2012
Skills
Music, Music Production, Sales, Golf, Social Networking, Event Management, Online Marketing, Advertising, Time Management, Business, Call Centers, Photoshop, Customer Satisfaction, Customer Experience, Social Media, Facebook, Event Planning, CRM, Social Media Marketing
Education
Monroe Community College 2012 — 2014
Finger Lakes Community College 2010 — 2012
Associate of Science (A.S.), Music Recording Technology
TruGreen April 2014 - Present
Sutherland Global Services June 2012 - April 2014
Walmart June 2011 - May 2012
Skills
Music, Music Production, Sales, Golf, Social Networking, Event Management, Online Marketing, Advertising, Time Management, Business, Call Centers, Photoshop, Customer Satisfaction, Customer Experience, Social Media, Facebook, Event Planning, CRM, Social Media Marketing
Education
Monroe Community College 2012 — 2014
Finger Lakes Community College 2010 — 2012
Associate of Science (A.S.), Music Recording Technology
Patrick Canfield Patrick Canfield's Sutherland Global Services Experience 2002 - 2004
Job Bid Analyst at Staples Business Advantage
Industry Business Supplies and Equipment
Experience
Staples Advantage December 2008 - Present
Staples Advantage 2005 - Present
Staples Advantage 2004 - Present
Sutherland Global Services 2002 - 2004
Don Pablo's March 2000 - September 2002
Burger King Corporation 1998 - 2000
BTI The Travel Consultants 1994 - 1998
American Airlines June 1990 - September 1994
Batavia Daily News 1989 - 1990
Skills
B2B, Salesforce.com, Microsoft Excel, Microsoft Word, Customer Service, Microsoft Office, Bid Pricing, Bid Strategy, Consortium, Operations Management, Team Management, Creative Writing, Sales Operations, Direct Sales, Sales Presentations, Sales Process, Team Building, Account Management, Customer Retention, Solution Selling, Management, Marketing Strategy, Cold Calling
Education
State University of New York Empire State College 2015 — 2017
Communication and Media Studies
Gannon University 1985 — 1989
Communication Arts
Staples Advantage December 2008 - Present
Staples Advantage 2005 - Present
Staples Advantage 2004 - Present
Sutherland Global Services 2002 - 2004
Don Pablo's March 2000 - September 2002
Burger King Corporation 1998 - 2000
BTI The Travel Consultants 1994 - 1998
American Airlines June 1990 - September 1994
Batavia Daily News 1989 - 1990
Skills
B2B, Salesforce.com, Microsoft Excel, Microsoft Word, Customer Service, Microsoft Office, Bid Pricing, Bid Strategy, Consortium, Operations Management, Team Management, Creative Writing, Sales Operations, Direct Sales, Sales Presentations, Sales Process, Team Building, Account Management, Customer Retention, Solution Selling, Management, Marketing Strategy, Cold Calling
Education
State University of New York Empire State College 2015 — 2017
Communication and Media Studies
Gannon University 1985 — 1989
Communication Arts
Cosimo Bressi Cosimo Bressi's Sutherland Global Services Experience August 2015 - Present
Job Microsoft Xbox Support Specialist at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services August 2015 - Present
Bressi PC Repairs January 2007 - Present
Support.com August 2014 - March 2015
OnForce September 2011 - June 2014
c3i-inc April 2012 - September 2013
RGIS December 2011 - April 2012
odesk.com 2008 - 2011
Wal-Mart DC 6080 August 2010 - December 2010
Home Depot May 2009 - October 2010
Skills
Active Directory..., Root Cause Analysis, Critical Thinking, Team Leadership, Thrive in..., Help Desk Support, Networking, Operating Systems, Blackberry, Computer Hardware, Laptops, Windows 7, Management, Web Development, Robotics, Concur, Mac OS X, Visual Basic, Project Management, Cisco VPN, Windows Vista, Microsoft Office, Mobile Applications, SCCM, Teacher Training, Malware Analysis, Problem Solving, Virus Removal, Analysis, Lotus Notes, Software Engineering, Windows XP Pro, Troubleshooting, Active Directory, User Acceptance Testing, NetBeans, Customer Service, Windows, Microsoft Excel, Call Centers, Software Documentation, Training, Technical Support
Education
University of Phoenix 2013 — 2016
Bachelor of Science (BS), Information Techonology w/ concentration in Software Engineering, 3.26
Free Code Camp 2013 — 2015
Certificate in Full Stack Web Development, Computer Software Engineering
Mccann School of Business and Technology 2010 — 2012
Undergrad, Computer Science and Programming, 3.6
Stratford Institute 2000 — 2003
High School Diploma, General Studies
Sutherland Global Services August 2015 - Present
Bressi PC Repairs January 2007 - Present
Support.com August 2014 - March 2015
OnForce September 2011 - June 2014
c3i-inc April 2012 - September 2013
RGIS December 2011 - April 2012
odesk.com 2008 - 2011
Wal-Mart DC 6080 August 2010 - December 2010
Home Depot May 2009 - October 2010
Skills
Active Directory..., Root Cause Analysis, Critical Thinking, Team Leadership, Thrive in..., Help Desk Support, Networking, Operating Systems, Blackberry, Computer Hardware, Laptops, Windows 7, Management, Web Development, Robotics, Concur, Mac OS X, Visual Basic, Project Management, Cisco VPN, Windows Vista, Microsoft Office, Mobile Applications, SCCM, Teacher Training, Malware Analysis, Problem Solving, Virus Removal, Analysis, Lotus Notes, Software Engineering, Windows XP Pro, Troubleshooting, Active Directory, User Acceptance Testing, NetBeans, Customer Service, Windows, Microsoft Excel, Call Centers, Software Documentation, Training, Technical Support
Education
University of Phoenix 2013 — 2016
Bachelor of Science (BS), Information Techonology w/ concentration in Software Engineering, 3.26
Free Code Camp 2013 — 2015
Certificate in Full Stack Web Development, Computer Software Engineering
Mccann School of Business and Technology 2010 — 2012
Undergrad, Computer Science and Programming, 3.6
Stratford Institute 2000 — 2003
High School Diploma, General Studies
Daniel E. Marcano's Sutherland Global Services Experience February 2013 - July 2014
Job Print Specialist at Novitex Enterprise Solutions
Industry Printing
Experience
Novitex Enterprise Solutions July 2014 - Present
Sutherland Global Services February 2013 - July 2014
Sutherland Global Services April 2009 - January 2013
Sutherland Global Services January 2008 - April 2009
State University of New York at Oswego September 2006 - December 2007
Mark's Pizzeria September 2001 - December 2007
State University of New York at Oswego September 2005 - September 2006
Newark Central School District; Perkins Elementary School December 2000 - August 2001
Skills
Customer Service, Microsoft Excel, Data Analysis, Leadership, Research, PowerPoint, Call Centers, Public Speaking, Analysis, Microsoft Office, Performance Management, Risk Management
Education
State University of New York College at Oswego 2005 — 2008
Bachelor of Arts (BA), Communication and Media Studies
Finger Lakes Community College 2001 — 2004
Associate of Arts (A.A.), Theatre/Theater
Novitex Enterprise Solutions July 2014 - Present
Sutherland Global Services February 2013 - July 2014
Sutherland Global Services April 2009 - January 2013
Sutherland Global Services January 2008 - April 2009
State University of New York at Oswego September 2006 - December 2007
Mark's Pizzeria September 2001 - December 2007
State University of New York at Oswego September 2005 - September 2006
Newark Central School District; Perkins Elementary School December 2000 - August 2001
Skills
Customer Service, Microsoft Excel, Data Analysis, Leadership, Research, PowerPoint, Call Centers, Public Speaking, Analysis, Microsoft Office, Performance Management, Risk Management
Education
State University of New York College at Oswego 2005 — 2008
Bachelor of Arts (BA), Communication and Media Studies
Finger Lakes Community College 2001 — 2004
Associate of Arts (A.A.), Theatre/Theater
Jon Frazier Jon Frazier's Sutherland Global Services Experience September 2012 - May 2014
Job Freedom. Challenge. Purpose.
Industry Publishing
Experience
Sutherland Global Services September 2012 - May 2014
Enterprise Rent-A-Car 2008 - 2012
Skills
Sales, Customer Service, Account Management, Marketing, Customer Satisfaction, Sales Management, Sales Process, Customer Retention, B2B, Management
Education
Pace University 2013 — 2016
Master's Degree, Publishing
Florida Agricultural and Mechanical University 2003 — 2007
Bachelor's degree, Business Administration and Management, General
Sutherland Global Services September 2012 - May 2014
Enterprise Rent-A-Car 2008 - 2012
Skills
Sales, Customer Service, Account Management, Marketing, Customer Satisfaction, Sales Management, Sales Process, Customer Retention, B2B, Management
Education
Pace University 2013 — 2016
Master's Degree, Publishing
Florida Agricultural and Mechanical University 2003 — 2007
Bachelor's degree, Business Administration and Management, General
Anthony Vasconez's Sutherland Global Services Experience July 2005 - January 2006
Job Software Engineer III at Harris RF Communications
Industry Wireless
Experience
Harris RF Communications September 2012 - Present
Harris RF Communications January 2011 - September 2012
SimpleAdmit Management September 2010 - March 2011
Ortho Clinical Diagnostics January 2010 - August 2010
Xerox September 2009 - January 2010
City of Rochester February 2009 - July 2009
Ortho Clinical Diagnostics March 2007 - February 2009
Xerox August 2006 - March 2007
Xerox November 2005 - August 2006
Sutherland Global Services July 2005 - January 2006
Skills
Quality Center, ClearQuest, Testing, Unix, Visual Studio, Regression Testing, JIRA, Visual Basic, SQL, Integration, C++, Automation, Databases, IMS DB/DC, JavaScript, Performance Tuning, Access, Testing Tools, Debugging, IBM iSeries, Visio, Quality Assurance
Education
T-C-M-Group 2013 — 2014
Certification, Lean Six Sigma Green Belt
Rochester Institute of Technology 2001 — 2005
Bachelor of Science, Management Information Systems
Finger Lakes Community College 1999 — 2001
Associate of Applied Science, Computer Information Systems
Finger Lakes Vocation Center 1999 — 2001
Certification, Computer Science
Harris RF Communications September 2012 - Present
Harris RF Communications January 2011 - September 2012
SimpleAdmit Management September 2010 - March 2011
Ortho Clinical Diagnostics January 2010 - August 2010
Xerox September 2009 - January 2010
City of Rochester February 2009 - July 2009
Ortho Clinical Diagnostics March 2007 - February 2009
Xerox August 2006 - March 2007
Xerox November 2005 - August 2006
Sutherland Global Services July 2005 - January 2006
Skills
Quality Center, ClearQuest, Testing, Unix, Visual Studio, Regression Testing, JIRA, Visual Basic, SQL, Integration, C++, Automation, Databases, IMS DB/DC, JavaScript, Performance Tuning, Access, Testing Tools, Debugging, IBM iSeries, Visio, Quality Assurance
Education
T-C-M-Group 2013 — 2014
Certification, Lean Six Sigma Green Belt
Rochester Institute of Technology 2001 — 2005
Bachelor of Science, Management Information Systems
Finger Lakes Community College 1999 — 2001
Associate of Applied Science, Computer Information Systems
Finger Lakes Vocation Center 1999 — 2001
Certification, Computer Science
Alvin Gravesandy Alvin Gravesandy's Sutherland Global Services Experience May 2011 - July 2011
Job Student at Full Sail University
Industry Music
Experience
Sutherland Global Services May 2011 - July 2011
Education
Full Sail University 2011 — 2014
Sutherland Global Services May 2011 - July 2011
Education
Full Sail University 2011 — 2014
Cory Barnes Cory Barnes's Sutherland Global Services Experience November 2006 - September 2007
Job Student at Genesee Community College
Industry Information Technology and Services
Experience
Victor-Farmington Volunteer Ambulance Corps October 2009 - Present
SunGard Higher Education August 2011 - September 2011
Unisys November 2007 - November 2010
Sutherland Global Services November 2006 - September 2007
AVP Inc. June 2006 - December 2006
Telecomp December 2005 - March 2006
Target September 2005 - December 2005
Education
Genesee Community College 2011 — 2014
Greece Olympia High School 2004 — 2005
High School Diploma
Victor-Farmington Volunteer Ambulance Corps October 2009 - Present
SunGard Higher Education August 2011 - September 2011
Unisys November 2007 - November 2010
Sutherland Global Services November 2006 - September 2007
AVP Inc. June 2006 - December 2006
Telecomp December 2005 - March 2006
Target September 2005 - December 2005
Education
Genesee Community College 2011 — 2014
Greece Olympia High School 2004 — 2005
High School Diploma
Pearl Orlando's Sutherland Global Services Experience September 2006 - May 2008
Job Technical Support Representative
Industry Telecommunications
Experience
Staples Business Advantage Customer Service RepresentativeConcentrix CorporationDecember 2009 - April 2012
Sutherland Global Services September 2006 - May 2008
ADT Security Services August 2005 - September 2006
Skills
Call Center
Education
Genesee Community College 1986 — 1988
AAS, Business Administration
Medina Sr High School
Staples Business Advantage Customer Service RepresentativeConcentrix CorporationDecember 2009 - April 2012
Sutherland Global Services September 2006 - May 2008
ADT Security Services August 2005 - September 2006
Skills
Call Center
Education
Genesee Community College 1986 — 1988
AAS, Business Administration
Medina Sr High School
Kristen Maxfield's Sutherland Global Services Experience August 2010 - November 2011
Job Recruiter, Music Business Owner/Educator
Industry Human Resources
Experience
Tri-Mar Consulting, Inc (Part-time) September 2015 - Present
Maxfield Music March 2015 - Present
www.cornerboothmusic.com May 2005 - Present
ITX Corp. May 2014 - September 2015
Credit Suisse June 2013 - February 2014
Various Contractual Assignments January 2012 - June 2013
Sutherland Global Services August 2010 - November 2011
ACI Capital, LLC March 2008 - August 2009
Arabesque Recordings, LLC August 2005 - March 2008
Recording Academy January 2005 - May 2005
Skills
Music, Music Industry, Recording, Songwriting, Event Planning, Entertainment, Composition, Event Management, Microsoft Office, Sound, Social Media, Social Networking, Customer Service, PowerPoint, Office Management, Music Publishing, Photography, Television, Marketing, Outlook, Online Marketing, Film, Audio Engineering, Fundraising, Guitar, Band, Music Production, Musicians, Management, Public Relations, Data Entry, Singing, Leadership, Radio, Concerts, Human Resources, Piano, Entrepreneurship, Acting, Voice Over, Drums, Audio Editing, Creative Writing, Theatre, Facebook, Blogging, Social Media Marketing, Guitarist, Studio Recording, Bands
Education
Nazareth College 2015 — 2017
Master of Science (M.S.), Human Resource Management
The University of the Arts 2002 — 2005
BM with High Honors, Vocal Performance and Music Business
Florida Southern College 2000 — 2001
Theatre/Theater
Tri-Mar Consulting, Inc (Part-time) September 2015 - Present
Maxfield Music March 2015 - Present
www.cornerboothmusic.com May 2005 - Present
ITX Corp. May 2014 - September 2015
Credit Suisse June 2013 - February 2014
Various Contractual Assignments January 2012 - June 2013
Sutherland Global Services August 2010 - November 2011
ACI Capital, LLC March 2008 - August 2009
Arabesque Recordings, LLC August 2005 - March 2008
Recording Academy January 2005 - May 2005
Skills
Music, Music Industry, Recording, Songwriting, Event Planning, Entertainment, Composition, Event Management, Microsoft Office, Sound, Social Media, Social Networking, Customer Service, PowerPoint, Office Management, Music Publishing, Photography, Television, Marketing, Outlook, Online Marketing, Film, Audio Engineering, Fundraising, Guitar, Band, Music Production, Musicians, Management, Public Relations, Data Entry, Singing, Leadership, Radio, Concerts, Human Resources, Piano, Entrepreneurship, Acting, Voice Over, Drums, Audio Editing, Creative Writing, Theatre, Facebook, Blogging, Social Media Marketing, Guitarist, Studio Recording, Bands
Education
Nazareth College 2015 — 2017
Master of Science (M.S.), Human Resource Management
The University of the Arts 2002 — 2005
BM with High Honors, Vocal Performance and Music Business
Florida Southern College 2000 — 2001
Theatre/Theater
Chris Olin's Sutherland Global Services Experience July 2013 - October 2014
Job Client Support Engineer at Blackboard
Industry Computer & Network Security
Experience
Blackboard November 2014 - Present
Proofpoint December 2013 - October 2014
Sutherland Global Services July 2013 - October 2014
Blackboard July 2013 - December 2013
Sutherland Global Services March 2012 - July 2013
Blackboard March 2012 - July 2013
Rochester Regional Joint Board January 2012 - February 2012
Paychex, Inc August 2011 - October 2011
Boys and Girls Club of Rochester, NY December 2010 - June 2011
Unisys September 2010 - October 2010
Skills
Active Directory, Computer Hardware, Network Administration, VPN, Troubleshooting, XP, Technical Support, Software Documentation, Software Installation, Computer Repair, Networking, Windows, Blackboard Learn, Oracle SQL, Linux, Linux System..., Help Desk Support, System Administration, Windows Server, Unix, Computer Security, Windows 7
Education
Genesee Community College 2007 — 2010
AAS, Computer Systems and Networking Technologies
Blackboard November 2014 - Present
Proofpoint December 2013 - October 2014
Sutherland Global Services July 2013 - October 2014
Blackboard July 2013 - December 2013
Sutherland Global Services March 2012 - July 2013
Blackboard March 2012 - July 2013
Rochester Regional Joint Board January 2012 - February 2012
Paychex, Inc August 2011 - October 2011
Boys and Girls Club of Rochester, NY December 2010 - June 2011
Unisys September 2010 - October 2010
Skills
Active Directory, Computer Hardware, Network Administration, VPN, Troubleshooting, XP, Technical Support, Software Documentation, Software Installation, Computer Repair, Networking, Windows, Blackboard Learn, Oracle SQL, Linux, Linux System..., Help Desk Support, System Administration, Windows Server, Unix, Computer Security, Windows 7
Education
Genesee Community College 2007 — 2010
AAS, Computer Systems and Networking Technologies
April Roland April Roland's Sutherland Global Services Experience August 2002 - February 2005
Job Workers Compensation Sales Agent at Paychex Insurance Agency
Industry Consumer Services
Experience
Paychex Insurance Agency November 2010 - Present
Paychex March 2009 - November 2010
Paychex 2007 - 2009
Paychex March 2005 - 2007
Sutherland Global Services August 2002 - February 2005
UNISYS CORPORATION January 2000 - January 2001
Skills
Lead Generation, B2B, Upselling, Lead Management, Telemarketing, Cold Calling, Licensed in Property..., Direct Sales, Salesforce.com, Qualifying Prospects, Payroll, SaaS, Sales, Sales Presentations, Sales Process, Selling, Up-selling
Education
Finger Lakes Community College 1997 — 2000
A.S. Applied Science, Graphic Design and Advertising
Paychex Insurance Agency November 2010 - Present
Paychex March 2009 - November 2010
Paychex 2007 - 2009
Paychex March 2005 - 2007
Sutherland Global Services August 2002 - February 2005
UNISYS CORPORATION January 2000 - January 2001
Skills
Lead Generation, B2B, Upselling, Lead Management, Telemarketing, Cold Calling, Licensed in Property..., Direct Sales, Salesforce.com, Qualifying Prospects, Payroll, SaaS, Sales, Sales Presentations, Sales Process, Selling, Up-selling
Education
Finger Lakes Community College 1997 — 2000
A.S. Applied Science, Graphic Design and Advertising
Chris Marciano Chris Marciano's Sutherland Global Services Experience September 2013 - Present
Job Recruitment Manager, US and Canada at Sutherland Global Services
Industry Human Resources
Experience
Sutherland Global Services September 2013 - Present
Bocce League of Rochester 2013 - Present
Sutherland Global Services October 2010 - September 2013
Army National Guard December 2001 - December 2010
Everest Institute June 2009 - October 2010
mploy November 2005 - July 2007
Skills
Recruiting, Career Counseling, Coaching, Resume Writing, Employee Relations, Leadership Development, Technical Recruiting, Talent Acquisition, Policy, Applicant Tracking..., Microsoft Office, Staff Development, College Recruiting, Organizational..., Customer Service, Interviews, BPO, Interviewing Skills, Call Centers, PeopleSoft, Contact Centers, Microsoft Excel, Leadership, Training, Hiring
Education
Hartwick College 2001 — 2005
BS, Managment
Sutherland Global Services September 2013 - Present
Bocce League of Rochester 2013 - Present
Sutherland Global Services October 2010 - September 2013
Army National Guard December 2001 - December 2010
Everest Institute June 2009 - October 2010
mploy November 2005 - July 2007
Skills
Recruiting, Career Counseling, Coaching, Resume Writing, Employee Relations, Leadership Development, Technical Recruiting, Talent Acquisition, Policy, Applicant Tracking..., Microsoft Office, Staff Development, College Recruiting, Organizational..., Customer Service, Interviews, BPO, Interviewing Skills, Call Centers, PeopleSoft, Contact Centers, Microsoft Excel, Leadership, Training, Hiring
Education
Hartwick College 2001 — 2005
BS, Managment
Joost Scholte Joost Scholte's Sutherland Global Services Experience October 2009 - May 2011
Job Head of Business Development at Webfactory Bulgaria
Industry Internet
Experience
Webfactory Bulgaria June 2011 - Present
Sutherland Global Services October 2009 - May 2011
NU Boyana Film Studios September 2006 - August 2009
Nu Image January 2005 - December 2005
Nu Image September 2004 - November 2004
Foundation Educational Services May 2002 - August 2004
Foundation ICT Solutions 2002 - 2003
Bridge Entertainment 2001 - 2003
Landis March 2001 - May 2002
De Vlinder 1994 - 2002
Skills
SEO, E-commerce, Web Development, Online Advertising, Web Design, Web Analytics, Project Management, Digital Marketing, Film, Team Management, Television, Social Media Marketing, Social Media, Management, SEM, New Business Development, Marketing Communications, Marketing Strategy, Social Networking, Web Marketing, Online Marketing, Account Management, New Media, Email Marketing, Communication, Google Analytics, Teamwork, Business Development, Marketing, User Experience, Google Adwords, Deadline Driven, Entertainment, Digital Strategy, Mobile Applications, CMS, Web Project Management, Website Development, Usability, WordPress, Web 2.0, PPC, Entrepreneurship, Information Architecture, Scrum, Agile Project Management
Education
1998 — 1999
Haarlem Business School 1997 — 1998
Ashram College
Webfactory Bulgaria June 2011 - Present
Sutherland Global Services October 2009 - May 2011
NU Boyana Film Studios September 2006 - August 2009
Nu Image January 2005 - December 2005
Nu Image September 2004 - November 2004
Foundation Educational Services May 2002 - August 2004
Foundation ICT Solutions 2002 - 2003
Bridge Entertainment 2001 - 2003
Landis March 2001 - May 2002
De Vlinder 1994 - 2002
Skills
SEO, E-commerce, Web Development, Online Advertising, Web Design, Web Analytics, Project Management, Digital Marketing, Film, Team Management, Television, Social Media Marketing, Social Media, Management, SEM, New Business Development, Marketing Communications, Marketing Strategy, Social Networking, Web Marketing, Online Marketing, Account Management, New Media, Email Marketing, Communication, Google Analytics, Teamwork, Business Development, Marketing, User Experience, Google Adwords, Deadline Driven, Entertainment, Digital Strategy, Mobile Applications, CMS, Web Project Management, Website Development, Usability, WordPress, Web 2.0, PPC, Entrepreneurship, Information Architecture, Scrum, Agile Project Management
Education
1998 — 1999
Haarlem Business School 1997 — 1998
Ashram College
Mathew Henderson Mathew Henderson's Sutherland Global Services Experience July 2006 - October 2006
Job MSP Customer Service/Tech Support Rep at Pontoon Solutions
Industry E-Learning
Experience
Pontoon Solutions November 2012 - Present
Element K May 2011 - November 2011
TEKsystems July 2010 - October 2010
Eastman Kodak Company September 2008 - July 2009
Sutherland Global Services July 2006 - October 2006
Sutherland Global Services December 2005 - March 2006
Skills
Microsoft Office, Troubleshooting, Technical Writing, Telephone Skills, Active Directory, Software Installation, Software Implementation, Computer Hardware, Hardware Support, Account Management, Operating Systems, Internet, Mobile Learning, Technical Training, Staff Training, Computer Security, Wireless Networking, Network Security, Network Administration, AICC, SCORM, Windows 7, Windows 9x, Windows XP Professional, Direct Sales, Team Leadership
Education
Finger Lakes Community College 2001 — 2003
Associates, Information Technology; Database Management and Computer System Support; Applied Science
Wayne Technical and Career Center 1999 — 2001
Regents, Culinary Arts and Graphic Communication
Palmyra-Macedon High School 1997 — 2001
Regents, Technology
Pontoon Solutions November 2012 - Present
Element K May 2011 - November 2011
TEKsystems July 2010 - October 2010
Eastman Kodak Company September 2008 - July 2009
Sutherland Global Services July 2006 - October 2006
Sutherland Global Services December 2005 - March 2006
Skills
Microsoft Office, Troubleshooting, Technical Writing, Telephone Skills, Active Directory, Software Installation, Software Implementation, Computer Hardware, Hardware Support, Account Management, Operating Systems, Internet, Mobile Learning, Technical Training, Staff Training, Computer Security, Wireless Networking, Network Security, Network Administration, AICC, SCORM, Windows 7, Windows 9x, Windows XP Professional, Direct Sales, Team Leadership
Education
Finger Lakes Community College 2001 — 2003
Associates, Information Technology; Database Management and Computer System Support; Applied Science
Wayne Technical and Career Center 1999 — 2001
Regents, Culinary Arts and Graphic Communication
Palmyra-Macedon High School 1997 — 2001
Regents, Technology
Sandy Ives Sandy Ives's Sutherland Global Services Experience 2008 - 2009
Job Quality Customer Service Advocate
Industry Consumer Services
Experience
Sutherland Global Services 2008 - 2009
Verizon Wireless 2004 - 2007
AT&T Communications 1984 - 1992
New York Telephone 1982 - 1984
Southern Bell 1979 - 1982
Education
University of Rochester 1994 — 1996
BA, Psychology
Finger Lakes Community College 1990 — 1994
AAS & AA, Liberal Arts
Midlakes High School 1972 — 1976
Sutherland Global Services 2008 - 2009
Verizon Wireless 2004 - 2007
AT&T Communications 1984 - 1992
New York Telephone 1982 - 1984
Southern Bell 1979 - 1982
Education
University of Rochester 1994 — 1996
BA, Psychology
Finger Lakes Community College 1990 — 1994
AAS & AA, Liberal Arts
Midlakes High School 1972 — 1976
Bradley T Bradley T's Sutherland Global Services Experience August 2013 - February 2014
Job Tax Accountant at Conlon and Company, CPAs
Industry Financial Services
Experience
Conlon and Company, CPAs September 2014 - Present
Evangelical Church, Disciples of Jesus Christ January 1995 - December 2014
GSR & Associates February 2014 - April 2014
Sutherland Global Services August 2013 - February 2014
Quincy Tax Services January 2013 - April 2013
Sutherland Global Services April 2011 - September 2012
Sutherland Global Services October 2009 - April 2011
HR Block December 2005 - April 2010
Office Team May 2009 - August 2009
RC Shaheen Paint Store January 2007 - April 2007
Skills
Troubleshooting, Bookkeeping, Corporate Tax, Income Tax, Budgets, Customer Service, Microsoft Excel, Access, Microsoft Office, Microsoft Word, Information Technology, Financial Reporting, Leadership, Inventory Management, Purchasing, Payroll
Education
Houghton College
B.A.
Monroe Community College
AAS
Murree Christian School
High School
Conlon and Company, CPAs September 2014 - Present
Evangelical Church, Disciples of Jesus Christ January 1995 - December 2014
GSR & Associates February 2014 - April 2014
Sutherland Global Services August 2013 - February 2014
Quincy Tax Services January 2013 - April 2013
Sutherland Global Services April 2011 - September 2012
Sutherland Global Services October 2009 - April 2011
HR Block December 2005 - April 2010
Office Team May 2009 - August 2009
RC Shaheen Paint Store January 2007 - April 2007
Skills
Troubleshooting, Bookkeeping, Corporate Tax, Income Tax, Budgets, Customer Service, Microsoft Excel, Access, Microsoft Office, Microsoft Word, Information Technology, Financial Reporting, Leadership, Inventory Management, Purchasing, Payroll
Education
Houghton College
B.A.
Monroe Community College
AAS
Murree Christian School
High School
Lynsey Johnson's Sutherland Global Services Experience August 2015 - Present
Job Business Sales Consultant at Sutherland Global Services
Industry Human Resources
Experience
Sutherland Global Services August 2015 - Present
self-employed caregiver November 2014 - June 2015
Denny's September 2014 - November 2014
McDonald's Corporation September 2013 - August 2014
Applebee's May 2014 - July 2014
The Scotts Miracle-Gro Company January 2013 - May 2014
Self Employed Caregiver December 2011 - November 2013
Skills
Nannies, Caregivers, Childcare, CPR Certified, Cooking, Customer Service, Cashiering, Time Management, Data Entry, Community Outreach, Microsoft Office, Telephone Skills, Art
Education
Genesee Community College 2012 — 2013
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies
York Central School 1999 — 2012
Advance Regent Diploma
Sutherland Global Services August 2015 - Present
self-employed caregiver November 2014 - June 2015
Denny's September 2014 - November 2014
McDonald's Corporation September 2013 - August 2014
Applebee's May 2014 - July 2014
The Scotts Miracle-Gro Company January 2013 - May 2014
Self Employed Caregiver December 2011 - November 2013
Skills
Nannies, Caregivers, Childcare, CPR Certified, Cooking, Customer Service, Cashiering, Time Management, Data Entry, Community Outreach, Microsoft Office, Telephone Skills, Art
Education
Genesee Community College 2012 — 2013
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies
York Central School 1999 — 2012
Advance Regent Diploma
Jalisa Phillip's Sutherland Global Services Experience August 2015 - Present
Job Techincal Support and Sales at Sutherland Global Services
Industry Human Resources
Experience
Sutherland Global Services August 2015 - Present
AT&T September 2013 - Present
United States Army December 2008 - Present
Skills
Leadership Development, Employee Relations, Personnel Management, Recruiting, Human Resources, Business Strategy, Business Planning, Performance Management, Organizational..., Training, Analysis, Microsoft Excel, Budgets, Negotiation, Customer Service, Leadership
Education
Argosy University Atlanta 2013 — 2015
Bachelor of Business Administration (B.B.A.), Hospital and Health Care Facilities Administration/Management
Georgia Military College-Atlanta Campus 2011 — 2013
Business Administration Associates, Business Administration, Management and Operations, 4.0
Sutherland Global Services August 2015 - Present
AT&T September 2013 - Present
United States Army December 2008 - Present
Skills
Leadership Development, Employee Relations, Personnel Management, Recruiting, Human Resources, Business Strategy, Business Planning, Performance Management, Organizational..., Training, Analysis, Microsoft Excel, Budgets, Negotiation, Customer Service, Leadership
Education
Argosy University Atlanta 2013 — 2015
Bachelor of Business Administration (B.B.A.), Hospital and Health Care Facilities Administration/Management
Georgia Military College-Atlanta Campus 2011 — 2013
Business Administration Associates, Business Administration, Management and Operations, 4.0
Morgan Abdallah's Sutherland Global Services Experience November 2006 - January 2008
Job Online marketing and optimization
Industry Marketing and Advertising
Experience
Business Local Listings February 2010 - Present
The Upcycle Trading Company August 2011 - Present
Freelance January 2005 - Present
Business Local Listings February 2010 - December 2011
Netsmartz June 2009 - March 2010
Netsmartz September 2008 - November 2009
Netsmartz August 2008 - November 2009
Sutherland Global Services November 2006 - January 2008
Skills
Online Marketing, Website Building, Web Design, Search Engine..., Graphic Design, Social Media Marketing, Adobe Creative Suite, Microsoft Office, Call Center, Web Analytics, Conversion Optimization, Salesforce.com, Quickbooks, Google Adwords, Online Advertising, SEO, HTML, Mobile Marketing, SEM, PPC, Local Search, WordPress, QuickBooks, CRM, Lead Generation, Link Building, Sales, Google Analytics, Web Marketing, Facebook, Email Marketing, Keyword Research, Project Management, Marketing, E-commerce, Marketing Strategy, SMO, Social Media, Advertising, Management, Social Networking, Customer Service, Analytics
Education
International Academy of Design 2004 — 2006
Internet Marketing, Advertising and Fashion Marketing
Monroe Community College 2003 — 2004
Liberal Arts; Business and Marketing
Genesee Community College 2002 — 2003
Fashion Merchandising, Design and Business
Business Local Listings February 2010 - Present
The Upcycle Trading Company August 2011 - Present
Freelance January 2005 - Present
Business Local Listings February 2010 - December 2011
Netsmartz June 2009 - March 2010
Netsmartz September 2008 - November 2009
Netsmartz August 2008 - November 2009
Sutherland Global Services November 2006 - January 2008
Skills
Online Marketing, Website Building, Web Design, Search Engine..., Graphic Design, Social Media Marketing, Adobe Creative Suite, Microsoft Office, Call Center, Web Analytics, Conversion Optimization, Salesforce.com, Quickbooks, Google Adwords, Online Advertising, SEO, HTML, Mobile Marketing, SEM, PPC, Local Search, WordPress, QuickBooks, CRM, Lead Generation, Link Building, Sales, Google Analytics, Web Marketing, Facebook, Email Marketing, Keyword Research, Project Management, Marketing, E-commerce, Marketing Strategy, SMO, Social Media, Advertising, Management, Social Networking, Customer Service, Analytics
Education
International Academy of Design 2004 — 2006
Internet Marketing, Advertising and Fashion Marketing
Monroe Community College 2003 — 2004
Liberal Arts; Business and Marketing
Genesee Community College 2002 — 2003
Fashion Merchandising, Design and Business
Mark James Meli Mark James Meli's Sutherland Global Services Experience December 2013 - April 2014
Job Customer Help Desk at Sutherland Global Services (until 4/2014)
Industry Higher Education
Experience
Sutherland Global Services December 2013 - April 2014
The University Of Rochester March 2007 - September 2007
Big Lots September 2006 - February 2007
University of Rochester 2007 - 2007
Concentrix July 2005 - March 2006
Xerox / EDS June 2004 - November 2004
Sutherland Global Services November 2001 - October 2003
Skills
Invoicing, Sales, Customer Service, Call Centers, Help Desk Support, Data Entry, Time Management, Customer Satisfaction, Customer Experience, Telephone Skills, Customer Retention, Technical Support, Social Media Marketing, Microsoft Office, Social Networking, Event Planning, Public Speaking, Social Media
Education
Genesee Community College 1984 — 1986
Associate of Arts and Sciences (AAS), Communication and Media Studies / Broadcasting
Sutherland Global Services December 2013 - April 2014
The University Of Rochester March 2007 - September 2007
Big Lots September 2006 - February 2007
University of Rochester 2007 - 2007
Concentrix July 2005 - March 2006
Xerox / EDS June 2004 - November 2004
Sutherland Global Services November 2001 - October 2003
Skills
Invoicing, Sales, Customer Service, Call Centers, Help Desk Support, Data Entry, Time Management, Customer Satisfaction, Customer Experience, Telephone Skills, Customer Retention, Technical Support, Social Media Marketing, Microsoft Office, Social Networking, Event Planning, Public Speaking, Social Media
Education
Genesee Community College 1984 — 1986
Associate of Arts and Sciences (AAS), Communication and Media Studies / Broadcasting
Denise Blumberg Denise Blumberg's Sutherland Global Services Experience 2011 - 2012
Job Director of Client Engagement at TCS United
Industry Outsourcing/Offshoring
Experience
TCS United January 2014 - Present
DGB Consulting, 2012 - Present
Sutherland Global Services 2011 - 2012
Arise Virtual Solutions Inc. February 2009 - August 2011
Convergys 2007 - 2009
PGi January 2004 - May 2007
AT&T 2001 - 2004
Cable & Wireless October 1993 - October 2001
Sprint 1989 - 1993
MCI 1987 - 1989
Skills
BPO/Call Center, Outsourcing Management, Call Center, BPO, Outsourcing, Inbound, Sales Management, RFP, Contract Negotiation, Customer Experience, Inbound Marketing, Revenue Analysis, Business Development, Solution Selling, Sales Operations, CRM, Strategy, New Business Development, Management, Forecasting
Education
Hofstra University 1973 — 1980
Bachelor of Arts
TCS United January 2014 - Present
DGB Consulting, 2012 - Present
Sutherland Global Services 2011 - 2012
Arise Virtual Solutions Inc. February 2009 - August 2011
Convergys 2007 - 2009
PGi January 2004 - May 2007
AT&T 2001 - 2004
Cable & Wireless October 1993 - October 2001
Sprint 1989 - 1993
MCI 1987 - 1989
Skills
BPO/Call Center, Outsourcing Management, Call Center, BPO, Outsourcing, Inbound, Sales Management, RFP, Contract Negotiation, Customer Experience, Inbound Marketing, Revenue Analysis, Business Development, Solution Selling, Sales Operations, CRM, Strategy, New Business Development, Management, Forecasting
Education
Hofstra University 1973 — 1980
Bachelor of Arts
Shawn Van Dusen Shawn Van Dusen's Sutherland Global Services Experience November 2009 - June 2013
Job Leader, New Consumer Behavior Frameworks
Industry Management Consulting
Experience
GENPACT March 2014 - Present
Confidential July 2013 - February 2014
Sutherland Global Services November 2009 - June 2013
Fortis Management Group March 1998 - November 2009
IBM - Global Services July 1997 - April 1998
Netlink, LLC July 1996 - June 1997
Netlink Transaction 1996 - 1997
Skills
Innovation Consulting, Business Modeling, Financial Analysis, Innovation Management, Discovery, Management Consulting, Financial Modeling, Market Analysis, Marketing Strategy, Social Media Marketing, Cross-functional Team..., Team Building, International Business, Business Transformation, Business Strategy, Business Analysis, Business Planning, Start-ups, Strategic Partnerships, Strategic Planning, Strategy, CRM, Strategic Consulting, Team Management, Entrepreneurship, Business Process..., Competitive Analysis, BPO, Outsourcing, Offshoring, Business Process..., International Sales, Consultative Selling..., Sales Process, Thought Leadership, Analytics, Strategic Thinking, Enterprise Software, Change Management, Management, Team Leadership, Solution Selling, Vendor Management, Telecommunications, Leadership, Business Process, Executive Management, Go-to-market Strategy, IT Service Management, Consulting
Education
Franklin & Marshall College 1991 — 1995
BS, History, Business, Economics, French
Allendale Columbia School 1985 — 1991
GENPACT March 2014 - Present
Confidential July 2013 - February 2014
Sutherland Global Services November 2009 - June 2013
Fortis Management Group March 1998 - November 2009
IBM - Global Services July 1997 - April 1998
Netlink, LLC July 1996 - June 1997
Netlink Transaction 1996 - 1997
Skills
Innovation Consulting, Business Modeling, Financial Analysis, Innovation Management, Discovery, Management Consulting, Financial Modeling, Market Analysis, Marketing Strategy, Social Media Marketing, Cross-functional Team..., Team Building, International Business, Business Transformation, Business Strategy, Business Analysis, Business Planning, Start-ups, Strategic Partnerships, Strategic Planning, Strategy, CRM, Strategic Consulting, Team Management, Entrepreneurship, Business Process..., Competitive Analysis, BPO, Outsourcing, Offshoring, Business Process..., International Sales, Consultative Selling..., Sales Process, Thought Leadership, Analytics, Strategic Thinking, Enterprise Software, Change Management, Management, Team Leadership, Solution Selling, Vendor Management, Telecommunications, Leadership, Business Process, Executive Management, Go-to-market Strategy, IT Service Management, Consulting
Education
Franklin & Marshall College 1991 — 1995
BS, History, Business, Economics, French
Allendale Columbia School 1985 — 1991
Jessica Dumigan's Sutherland Global Services Experience October 2011 - January 2014
Job Student at Grand Canyon University
Industry Primary/Secondary Education
Experience
Morgan Communities February 2013 - Present
Sutherland Global Services October 2011 - January 2014
Skills
Customer Satisfaction, Customer Service, Teamwork, Public Speaking, Team Management, Event Planning, Negotiation, Budgets, Operations Management
Education
Grand Canyon University 2009 — 2015
Morgan Communities February 2013 - Present
Sutherland Global Services October 2011 - January 2014
Skills
Customer Satisfaction, Customer Service, Teamwork, Public Speaking, Team Management, Event Planning, Negotiation, Budgets, Operations Management
Education
Grand Canyon University 2009 — 2015
Thomas Castronova Thomas Castronova's Sutherland Global Services Experience September 2013 - August 2015
Job Senior Digital Analyst at Frontier Communications
Industry Marketing and Advertising
Experience
Frontier Communications August 2015 - Present
Sutherland Global Services September 2013 - August 2015
Adri Creative Studio April 2010 - September 2013
Adecco Group January 2012 - March 2012
Verizon Wireless January 2009 - October 2011
Skills
Customer Satisfaction, Training, B2B, Social Networking, Marketing Strategy, Market Research, Marketing Communications, Social Media Marketing, Email Marketing, Cross-functional Team..., Product Development, Marketing Research, Microsoft Office, Flash Animation, After Effects, Demand Generation, Brand Management, Marketing Management, Direct Sales, Digital Marketing, Business Development, Sales Process, Account Management, Web Content Creation, Integrated Marketing, Pricing, Online Advertising, Content Management, Web Content Management, Website Development, Web Development, Web Analytics, SEO, Search Engine Ranking, Social Media, PPC, Team Leadership, Blogging, Web Marketing, Public Relations, WordPress, Fundraising, CRM, Online Marketing, Copywriting, Management, Leadership, Team Management, Vendor Management
Education
Hofstra University 2003 — 2006
B.B.A., Marketing
Pittsford Mendon
Pittsford Mendon
Rochester Institute of Technology
Frontier Communications August 2015 - Present
Sutherland Global Services September 2013 - August 2015
Adri Creative Studio April 2010 - September 2013
Adecco Group January 2012 - March 2012
Verizon Wireless January 2009 - October 2011
Skills
Customer Satisfaction, Training, B2B, Social Networking, Marketing Strategy, Market Research, Marketing Communications, Social Media Marketing, Email Marketing, Cross-functional Team..., Product Development, Marketing Research, Microsoft Office, Flash Animation, After Effects, Demand Generation, Brand Management, Marketing Management, Direct Sales, Digital Marketing, Business Development, Sales Process, Account Management, Web Content Creation, Integrated Marketing, Pricing, Online Advertising, Content Management, Web Content Management, Website Development, Web Development, Web Analytics, SEO, Search Engine Ranking, Social Media, PPC, Team Leadership, Blogging, Web Marketing, Public Relations, WordPress, Fundraising, CRM, Online Marketing, Copywriting, Management, Leadership, Team Management, Vendor Management
Education
Hofstra University 2003 — 2006
B.B.A., Marketing
Pittsford Mendon
Pittsford Mendon
Rochester Institute of Technology
Paige Horton Paige Horton's Sutherland Global Services Experience November 2010 - April 2011
Job Deli Clerk at Ingles Markets
Industry Consumer Services
Experience
Ingles Markets January 2014 - Present
Ellucian July 2012 - October 2012
Wegmans Food Markets May 2012 - July 2012
Sutherland Global Services November 2010 - April 2011
Skills
Customer Satisfaction, Customer Service, Call Center, Data Entry, Outlook, Microsoft Office, Cashiering, Telephone Skills, Microsoft Word, Time Management, Customer Experience, Inventory Management, PowerPoint, Access, Teamwork, Customer Retention, Cash Register, Phone Etiquette, Process Improvement
Education
Monroe Community College 2012 — 2016
Diagnostic Medical Sonography/Sonographer and Ultrasound Technician
Fort Valley State University 2009 — 2009
Accounting
Ingles Markets January 2014 - Present
Ellucian July 2012 - October 2012
Wegmans Food Markets May 2012 - July 2012
Sutherland Global Services November 2010 - April 2011
Skills
Customer Satisfaction, Customer Service, Call Center, Data Entry, Outlook, Microsoft Office, Cashiering, Telephone Skills, Microsoft Word, Time Management, Customer Experience, Inventory Management, PowerPoint, Access, Teamwork, Customer Retention, Cash Register, Phone Etiquette, Process Improvement
Education
Monroe Community College 2012 — 2016
Diagnostic Medical Sonography/Sonographer and Ultrasound Technician
Fort Valley State University 2009 — 2009
Accounting
Maria Kathleen Punsalan's Sutherland Global Services Experience August 2009 - January 2011
Job Virtual Assistant
Industry Staffing and Recruiting
Experience
Highlander Solutions December 2011 - Present
Sutherland Global Services August 2009 - January 2011
Goharriz Enterprises (CK Finance) September 2009 - March 2010
Sutherland Global Services July 2008 - February 2009
N.G. Arata Construction 2008 - June 2008
Skills
Data Entry, Customer Service, Microsoft Office, Outlook, Call Center, Sourcing, Call Centers, Mac, Administration, Sales, Technical Support, Troubleshooting, XP, Audio Transcription, Research, Microsoft Excel
Education
Holy Angel University 2006 — 2008
Bachelor of Science (BS), Computer Engineering
Pampanga High School 2002 — 2006
Highlander Solutions December 2011 - Present
Sutherland Global Services August 2009 - January 2011
Goharriz Enterprises (CK Finance) September 2009 - March 2010
Sutherland Global Services July 2008 - February 2009
N.G. Arata Construction 2008 - June 2008
Skills
Data Entry, Customer Service, Microsoft Office, Outlook, Call Center, Sourcing, Call Centers, Mac, Administration, Sales, Technical Support, Troubleshooting, XP, Audio Transcription, Research, Microsoft Excel
Education
Holy Angel University 2006 — 2008
Bachelor of Science (BS), Computer Engineering
Pampanga High School 2002 — 2006
Elaine Peer Elaine Peer's Sutherland Global Services Experience November 2011 - September 2012
Job Special Education Paraprofessional at Williamson BOCES WEC.
Industry Accounting
Experience
Williamson BOCES WEC. July 2013 - Present
Peer Construction January 2010 - Present
Mercier Realty April 2013 - May 2013
Nexstar Broadcasting Group September 2012 - October 2012
Sutherland Global Services November 2011 - September 2012
Cole Income Tax Service/ Business Management Specialist January 2011 - April 2011
Paraprofessional Lyons Jr. / Sr. Central School District January 1996 - January 2009
Peer Construction January 1988 - January 2006
Skills
Typing, Computers, Answering phones, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, QuickBooks, Solomon Accounting, Receptionist Duties, Teaching
Education
Finger Lakes Community College
Jones International University
Business/Education
Williamson BOCES WEC. July 2013 - Present
Peer Construction January 2010 - Present
Mercier Realty April 2013 - May 2013
Nexstar Broadcasting Group September 2012 - October 2012
Sutherland Global Services November 2011 - September 2012
Cole Income Tax Service/ Business Management Specialist January 2011 - April 2011
Paraprofessional Lyons Jr. / Sr. Central School District January 1996 - January 2009
Peer Construction January 1988 - January 2006
Skills
Typing, Computers, Answering phones, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, QuickBooks, Solomon Accounting, Receptionist Duties, Teaching
Education
Finger Lakes Community College
Jones International University
Business/Education
Christopher Bankston Christopher Bankston's Sutherland Global Services Experience December 2010 - February 2011
Job Web Developer at Steiff North America
Industry Information Technology and Services
Experience
Steiff North America December 2013 - Present
CVS Caremark Corporation June 2013 - December 2013
MyIntellects - IT Business Solutions May 2011 - December 2012
Sutherland Global Services December 2010 - February 2011
Skills
•Well experienced in..., •Experienced in..., •Basic knowledge in..., User Experience, Custom CMS Development, Troubleshooting, Web Design, Quality Assurance, CMS, PHP, E-commerce, Web Development, HTML, JavaScript, WordPress, CSS, SEO
Education
Holy Angel University 2007 — 2011
Bachelor of Science in Information Technology, Multimedia Tech.
Westfields International School 2003 — 2007
Steiff North America December 2013 - Present
CVS Caremark Corporation June 2013 - December 2013
MyIntellects - IT Business Solutions May 2011 - December 2012
Sutherland Global Services December 2010 - February 2011
Skills
•Well experienced in..., •Experienced in..., •Basic knowledge in..., User Experience, Custom CMS Development, Troubleshooting, Web Design, Quality Assurance, CMS, PHP, E-commerce, Web Development, HTML, JavaScript, WordPress, CSS, SEO
Education
Holy Angel University 2007 — 2011
Bachelor of Science in Information Technology, Multimedia Tech.
Westfields International School 2003 — 2007
Peter Boulay Peter Boulay's Sutherland Global Services Experience December 1997 - December 2000
Job Internet Tech Support at Frontier Communications
Industry Internet
Experience
Frontier Communications December 2000 - Present
Motivational Speaker 1995 - Present
Sutherland Global Services December 1997 - December 2000
Telecomp 1995 - 1998
Skills
Public Speaking, Customer Service, Mentoring, Word, Problem Solving, Team Building, Team Leadership, Excel, Microsoft Excel, Strategic Planning, Fundraising, Microsoft Word, Training, Technical Support, Social Networking, Event Planning, Call Centers, Troubleshooting, Sales, Antivirus, Backup Solutions, Leadership Development, Coaching
Education
Rochester Institute of Technology 1990 — 1995
BS, Social Work
Guilford College 1987 — 1988
Psychology
Pittsford Mendon High School 1983 — 1987
Frontier Communications December 2000 - Present
Motivational Speaker 1995 - Present
Sutherland Global Services December 1997 - December 2000
Telecomp 1995 - 1998
Skills
Public Speaking, Customer Service, Mentoring, Word, Problem Solving, Team Building, Team Leadership, Excel, Microsoft Excel, Strategic Planning, Fundraising, Microsoft Word, Training, Technical Support, Social Networking, Event Planning, Call Centers, Troubleshooting, Sales, Antivirus, Backup Solutions, Leadership Development, Coaching
Education
Rochester Institute of Technology 1990 — 1995
BS, Social Work
Guilford College 1987 — 1988
Psychology
Pittsford Mendon High School 1983 — 1987
Caroline Logins's Sutherland Global Services Experience 2008 - 2009
Job Resident Accountant @ Heritage Christian Services
Industry Accounting
Experience
Heritage Christian Services May 2012 - Present
NYS Office of Mental January 2007 - Present
Xerox January 1991 - January 2009
Sutherland Global Services 2008 - 2009
Skills
Accounting, Data Entry, QuickBooks, Accounts Receivable, Bookkeeping, Financial Accounting, Call Centers, Healthcare, Social Services, Income Tax, Case Management, Nonprofits, Supervisory Skills, Microsoft Excel, Public Speaking, Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Teaching, Strategic Planning, Management, Process Improvement
Education
SUNY Empire State College 2010 — 2013
Bachelor's, Accounting
Finger Lakes Community College 2008 — 2010
Assoc/Applied Science, Accounting
Heritage Christian Services May 2012 - Present
NYS Office of Mental January 2007 - Present
Xerox January 1991 - January 2009
Sutherland Global Services 2008 - 2009
Skills
Accounting, Data Entry, QuickBooks, Accounts Receivable, Bookkeeping, Financial Accounting, Call Centers, Healthcare, Social Services, Income Tax, Case Management, Nonprofits, Supervisory Skills, Microsoft Excel, Public Speaking, Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Teaching, Strategic Planning, Management, Process Improvement
Education
SUNY Empire State College 2010 — 2013
Bachelor's, Accounting
Finger Lakes Community College 2008 — 2010
Assoc/Applied Science, Accounting
Karen Orbe's Sutherland Global Services Experience August 2014 - Present
Job Human Resources Generalist at Sutherland Global Services
Industry Human Resources
Experience
Sutherland Global Services August 2014 - Present
the Greater Rochester Area August 2012 - Present
Bosch Security Systems March 2013 - July 2013
Noven Pharmaceuticals November 2010 - April 2011
PFIZER INC January 1992 - February 2011
PFIZER INC January 1992 - August 2010
Pfizer Animal Health January 1998 - January 2002
Skills
Recruiting, Talent Management, Performance Management, Employee Relations, Onboarding, Talent Acquisition, Deferred Compensation, HRIS, Succession Planning, Human Resources, Organizational..., Applicant Tracking..., Employee Engagement, PeopleSoft, HR Policies, Workforce Planning, Pharmaceutical Industry, Change Management, Leadership Development, Organizational Design, Budgets, Personnel Management, Training, Employee Benefits, Interviews
Education
Pace University 2007 — 2007
PHR, Senior Professional HR Certificate
University of Phoenix 2002 — 2004
Master of Arts, Organizational Management
University of Phoenix/New 2002 — 2004
Master of Arts, Organizational Management
Houghton College
Bachelor of Science, Theology and Music Education
Houghton College
Bachelor of Science, Theology and Music Education
Sutherland Global Services August 2014 - Present
the Greater Rochester Area August 2012 - Present
Bosch Security Systems March 2013 - July 2013
Noven Pharmaceuticals November 2010 - April 2011
PFIZER INC January 1992 - February 2011
PFIZER INC January 1992 - August 2010
Pfizer Animal Health January 1998 - January 2002
Skills
Recruiting, Talent Management, Performance Management, Employee Relations, Onboarding, Talent Acquisition, Deferred Compensation, HRIS, Succession Planning, Human Resources, Organizational..., Applicant Tracking..., Employee Engagement, PeopleSoft, HR Policies, Workforce Planning, Pharmaceutical Industry, Change Management, Leadership Development, Organizational Design, Budgets, Personnel Management, Training, Employee Benefits, Interviews
Education
Pace University 2007 — 2007
PHR, Senior Professional HR Certificate
University of Phoenix 2002 — 2004
Master of Arts, Organizational Management
University of Phoenix/New 2002 — 2004
Master of Arts, Organizational Management
Houghton College
Bachelor of Science, Theology and Music Education
Houghton College
Bachelor of Science, Theology and Music Education
Kevin P. Catlin's Sutherland Global Services Experience October 2013 - Present
Job Technical Support Specialist at Sutherland Global Services
Industry Telecommunications
Experience
Sutherland Global Services October 2013 - Present
ADT May 2012 - March 2013
Sears Holdings Corporation October 2009 - December 2009
Yogen Fruz June 2008 - August 2008
Skills
Management, Electronics, Student Affairs, PowerPoint, Teamwork, Critical Thinking, SPSS, Microsoft Word, Microsoft Office, Microsoft Excel
Education
State University of New York College at Brockport 2012 — 2013
Philosophy
Genesee Community College 2009 — 2012
Mathematics
Sutherland Global Services October 2013 - Present
ADT May 2012 - March 2013
Sears Holdings Corporation October 2009 - December 2009
Yogen Fruz June 2008 - August 2008
Skills
Management, Electronics, Student Affairs, PowerPoint, Teamwork, Critical Thinking, SPSS, Microsoft Word, Microsoft Office, Microsoft Excel
Education
State University of New York College at Brockport 2012 — 2013
Philosophy
Genesee Community College 2009 — 2012
Mathematics
Sean Kirkland Sean Kirkland's Sutherland Global Services Experience July 2015 - Present
Job IT Specialist
Industry Computer & Network Security
Experience
Sutherland Global Services July 2015 - Present
Sutherland Global Services May 2014 - March 2015
Fort Valley State University January 2010 - July 2013
United States Department of Agriculture, Animal and Plant Health Inspection Service (APHIS), Veterin August 2011 - January 2013
United States Department of Agriculture Animal and Plant Health Inspection Service (APHIS) May 2010 - August 2010
Harveys Supermarkets February 2008 - July 2009
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Network Security, Network Design, Information Technology, Information Security, Computer Security, Computer Repair
Education
Fort Valley State University 2009 — 2015
Bachelor’s Degree, Computer Information Systems
Burke County Comprehensive High School 2005 — 2009
High School
Sutherland Global Services July 2015 - Present
Sutherland Global Services May 2014 - March 2015
Fort Valley State University January 2010 - July 2013
United States Department of Agriculture, Animal and Plant Health Inspection Service (APHIS), Veterin August 2011 - January 2013
United States Department of Agriculture Animal and Plant Health Inspection Service (APHIS) May 2010 - August 2010
Harveys Supermarkets February 2008 - July 2009
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Network Security, Network Design, Information Technology, Information Security, Computer Security, Computer Repair
Education
Fort Valley State University 2009 — 2015
Bachelor’s Degree, Computer Information Systems
Burke County Comprehensive High School 2005 — 2009
High School
Coty Brennan Coty Brennan's Sutherland Global Services Experience May 2013 - February 2014
Job Team Leader at AmeriCorps NCCC
Industry Environmental Services
Experience
AmeriCorps NCCC January 2015 - Present
AmeriCorps NCCC February 2014 - November 2014
Sutherland Global Services May 2013 - February 2014
Sutherland Global Services February 2013 - April 2013
Trout Lily Farm June 2012 - July 2012
Lifetime Health August 2011 - August 2011
Grassroots Campaigns June 2010 - July 2010
Cerebral Assessment Systems June 2009 - August 2009
Skills
Community Outreach, Disaster Response, Red Cross Certified, Microsoft Office, Microsoft Word, PowerPoint, Team Leadership, Research, Typing, Editing, Peer Reviews, Copy Editing, SPSS, NextGen, Drawing, Canvassing, Tumblr
Education
Fordham University 2008 — 2012
Bachelor of Arts (B.A.), Sociology
School for International Training 2011 — 2011
Mongolia: Nomadic Culture and Globalization
AmeriCorps NCCC January 2015 - Present
AmeriCorps NCCC February 2014 - November 2014
Sutherland Global Services May 2013 - February 2014
Sutherland Global Services February 2013 - April 2013
Trout Lily Farm June 2012 - July 2012
Lifetime Health August 2011 - August 2011
Grassroots Campaigns June 2010 - July 2010
Cerebral Assessment Systems June 2009 - August 2009
Skills
Community Outreach, Disaster Response, Red Cross Certified, Microsoft Office, Microsoft Word, PowerPoint, Team Leadership, Research, Typing, Editing, Peer Reviews, Copy Editing, SPSS, NextGen, Drawing, Canvassing, Tumblr
Education
Fordham University 2008 — 2012
Bachelor of Arts (B.A.), Sociology
School for International Training 2011 — 2011
Mongolia: Nomadic Culture and Globalization
Keith Providence Keith Providence's Sutherland Global Services Experience 2014 - 2014
Job Media Production
Industry Events Services
Experience
Provster Media-Tainment, LLC March 2013 - Present
Randstad October 2014 - February 2015
Convergys 2014 - 2014
Sutherland Global Services 2014 - 2014
Alpine Access 2013 - 2013
OfficeTeam 1998 - 2012
Verizon Wireless January 2007 - January 2008
Walmart August 2006 - January 2007
Wells Fargo August 2005 - January 2006
Skills
Temporary Staffing, Administrative..., Human Resources, Staffing Services, Sourcing, Screening Resumes, Technical Recruiting, Employee Relations, Onboarding, Applicant Tracking..., Customer Service, Outlook, Executive Search, Data Entry, Interviews, Temporary Placement, Filing, Talent Acquisition, Recruiting, Screening, Internet Recruiting, Hiring, PeopleSoft, Benefits Negotiation, Background Checks, New Hire Orientations, Payroll, Medical Billing, Medical Terminology, Medical Coding, Microsoft Office, Cash Handling, Cash Register, Petty Cash, Cashiering, Cash Management, Batch Files, Teller Operations, Singer-songwriter, Marketing, Social Media Marketing, Social Media, Consulting, Talk Show, Talk Radio, Straight Talk, Small Talk, Voice Acting, Acting, Comedy
Education
Southern New Hampshire University 2015 — 2019
Web Page, Digital/Multimedia and Information Resources Design
Gateway Community College 2011 — 2013
Certificate Training Program, Medical Insurance Specialist/Medical Biller
Provster Media-Tainment, LLC March 2013 - Present
Randstad October 2014 - February 2015
Convergys 2014 - 2014
Sutherland Global Services 2014 - 2014
Alpine Access 2013 - 2013
OfficeTeam 1998 - 2012
Verizon Wireless January 2007 - January 2008
Walmart August 2006 - January 2007
Wells Fargo August 2005 - January 2006
Skills
Temporary Staffing, Administrative..., Human Resources, Staffing Services, Sourcing, Screening Resumes, Technical Recruiting, Employee Relations, Onboarding, Applicant Tracking..., Customer Service, Outlook, Executive Search, Data Entry, Interviews, Temporary Placement, Filing, Talent Acquisition, Recruiting, Screening, Internet Recruiting, Hiring, PeopleSoft, Benefits Negotiation, Background Checks, New Hire Orientations, Payroll, Medical Billing, Medical Terminology, Medical Coding, Microsoft Office, Cash Handling, Cash Register, Petty Cash, Cashiering, Cash Management, Batch Files, Teller Operations, Singer-songwriter, Marketing, Social Media Marketing, Social Media, Consulting, Talk Show, Talk Radio, Straight Talk, Small Talk, Voice Acting, Acting, Comedy
Education
Southern New Hampshire University 2015 — 2019
Web Page, Digital/Multimedia and Information Resources Design
Gateway Community College 2011 — 2013
Certificate Training Program, Medical Insurance Specialist/Medical Biller
Melissa Wilson Melissa Wilson's Sutherland Global Services Experience November 2010 - January 2012
Job Talent Advisor at AXA (Randstad Sourceright RPO)
Industry Human Resources
Experience
AXA (Randstad Sourceright RPO) July 2015 - Present
Mutual of Omaha January 2015 - July 2015
FedEx Ground via Volt September 2014 - November 2014
Syracuse, NY August 2013 - September 2014
Sonbyrne Sales (convenience store division of Byrne Dairy) November 2012 - May 2013
Time Warner Cable February 2012 - October 2012
Sutherland Global Services November 2010 - January 2012
Time Warner Cable August 2010 - November 2010
HR Staffing Solutions April 2010 - July 2010
Onondaga Community College May 2009 - April 2010
Skills
Applicant Tracking..., Talent Acquisition, Interviews, Recruiting, Human Resources, Employee Relations, Temporary Staffing, Onboarding, Job Fairs, Temporary Placement, Technical Recruiting, Management, Job Descriptions, Contract Recruitment, Microsoft Excel, College Recruiting, Screening Resumes, Vendor Management, Internet Recruiting, Hiring, Talent Management, Outlook, Staffing Services, Workforce Planning, PowerPoint, Employer Branding, Account Management, Screening, Sales, HR Policies, Performance Management, Resume Writing, Time Management, Executive Search, Succession Planning, Ceridian, Microsoft Word, ADP HRB, Leadership, Background Checks, Employee Engagement, Networking, Sourcing, Behavioral Interviewing
Education
Franklin Pierce University 1996 — 2000
BA
AXA (Randstad Sourceright RPO) July 2015 - Present
Mutual of Omaha January 2015 - July 2015
FedEx Ground via Volt September 2014 - November 2014
Syracuse, NY August 2013 - September 2014
Sonbyrne Sales (convenience store division of Byrne Dairy) November 2012 - May 2013
Time Warner Cable February 2012 - October 2012
Sutherland Global Services November 2010 - January 2012
Time Warner Cable August 2010 - November 2010
HR Staffing Solutions April 2010 - July 2010
Onondaga Community College May 2009 - April 2010
Skills
Applicant Tracking..., Talent Acquisition, Interviews, Recruiting, Human Resources, Employee Relations, Temporary Staffing, Onboarding, Job Fairs, Temporary Placement, Technical Recruiting, Management, Job Descriptions, Contract Recruitment, Microsoft Excel, College Recruiting, Screening Resumes, Vendor Management, Internet Recruiting, Hiring, Talent Management, Outlook, Staffing Services, Workforce Planning, PowerPoint, Employer Branding, Account Management, Screening, Sales, HR Policies, Performance Management, Resume Writing, Time Management, Executive Search, Succession Planning, Ceridian, Microsoft Word, ADP HRB, Leadership, Background Checks, Employee Engagement, Networking, Sourcing, Behavioral Interviewing
Education
Franklin Pierce University 1996 — 2000
BA
Althea Jones-Johnson's Sutherland Global Services Experience June 2015 - September 2015
Job Human Services Student
Industry Nonprofit Organization Management
Experience
Finger Lakes Community College August 2015 - Present
Sutherland Global Services June 2015 - September 2015
National Debt Relief, LLC August 2014 - February 2015
Affiliated Monitoring April 2005 - December 2012
Skills
Instructor-led Training, Management, Public Speaking, Public Relations, Supervisory Experience, Customer Service, Technical Support
Education
Finger Lakes Community College
Associate’s Degree, Human Services
Finger Lakes Community College August 2015 - Present
Sutherland Global Services June 2015 - September 2015
National Debt Relief, LLC August 2014 - February 2015
Affiliated Monitoring April 2005 - December 2012
Skills
Instructor-led Training, Management, Public Speaking, Public Relations, Supervisory Experience, Customer Service, Technical Support
Education
Finger Lakes Community College
Associate’s Degree, Human Services
Joseph Shepard Joseph Shepard's Sutherland Global Services Experience February 2015 - May 2015
Job Photographer at LifeTouch
Industry Photography
Experience
Lifetouch August 2015 - Present
Freelance Photographer July 2014 - Present
Sutherland Global Services February 2015 - May 2015
Flaherty's Three Flags Inn February 2011 - March 2014
Coast Professional, Inc. August 2013 - October 2013
WGCC FM February 2013 - August 2013
Skills
Photography, Social Media, Adobe Bridge, Social Networking, Radio Host, Radio Broadcasting, Blogging, Facebook, Google Maps, Adobe Audition, AudioVault, Twitter, Skype, Gmail, Google Docs, Public Speaking, Adobe Creative Suite, Audacity, Google Voice, Adobe Photoshop, Social Media Marketing
Education
Genesee Community College 2010 — 2013
A.S, Communication/Media Arts
Honeoye Central School 2003 — 2006
Lifetouch August 2015 - Present
Freelance Photographer July 2014 - Present
Sutherland Global Services February 2015 - May 2015
Flaherty's Three Flags Inn February 2011 - March 2014
Coast Professional, Inc. August 2013 - October 2013
WGCC FM February 2013 - August 2013
Skills
Photography, Social Media, Adobe Bridge, Social Networking, Radio Host, Radio Broadcasting, Blogging, Facebook, Google Maps, Adobe Audition, AudioVault, Twitter, Skype, Gmail, Google Docs, Public Speaking, Adobe Creative Suite, Audacity, Google Voice, Adobe Photoshop, Social Media Marketing
Education
Genesee Community College 2010 — 2013
A.S, Communication/Media Arts
Honeoye Central School 2003 — 2006
Andrea Calvo's Sutherland Global Services Experience November 2012 - November 2013
Job Project Coordinator at Trio Electric
Industry Construction
Experience
Trio Electric June 2015 - Present
Fisk Electric December 2014 - May 2015
The William’s Group LLC March 2014 - December 2014
Sutherland Mortgage Services January 2014 - March 2014
Mayor Annise Parker's Student Leadership Program April 2013 - November 2013
Sutherland Global Services November 2012 - November 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, English, Windows, Credit, Loans, Software Documentation, Teamwork, Marketing, Leadership
Education
University of Houston-Downtown 2012 — 2015
Bachelor's degree, International Business
Houston Community College 2010 — 2012
Transferred
Memorial High School 2007 — 2010
High School
Trio Electric June 2015 - Present
Fisk Electric December 2014 - May 2015
The William’s Group LLC March 2014 - December 2014
Sutherland Mortgage Services January 2014 - March 2014
Mayor Annise Parker's Student Leadership Program April 2013 - November 2013
Sutherland Global Services November 2012 - November 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, English, Windows, Credit, Loans, Software Documentation, Teamwork, Marketing, Leadership
Education
University of Houston-Downtown 2012 — 2015
Bachelor's degree, International Business
Houston Community College 2010 — 2012
Transferred
Memorial High School 2007 — 2010
High School
Christina Marie Glover Christina Marie Glover's Sutherland Global Services Experience March 2007 - November 2007
Job Production Planner at Ancra International LLC Cargo Handling Systems
Industry Mechanical or Industrial Engineering
Experience
Ancra International LLC - Cargo Handling Systems September 2014 - Present
Pacific Coast Home Solutions April 2014 - September 2014
The Southern California Group Inc October 2013 - April 2014
Texas Instruments January 2011 - April 2013
Texas Instruments September 2010 - January 2011
TeleTech December 2009 - June 2010
Sutherland Global Services March 2007 - November 2007
Skills
Semiconductors, Customer Service, Manufacturing, Process Improvement, Continuous Improvement, Electronics, Engineering Management, Semiconductor Industry, Supply Chain Management, Lean Manufacturing, Cross-functional Team..., Marketing Strategy, SPC, Engineering, JMP, Analysis, Product Engineering, IC, Assembly and Test..., 5S, Demand Forecasting, SAP Inventory Management, SAP ERP, Communications Planning, Corporate Communications, Internal Communications, Mobile Devices, Project Management, DMAIC, Yield, Failure Analysis, Business Development, Personal Development, Entrepreneurship
Education
Holy Angel University 2004 — 2009
Bachelor of Science (B.S.), Industrial Engineering
Ancra International LLC - Cargo Handling Systems September 2014 - Present
Pacific Coast Home Solutions April 2014 - September 2014
The Southern California Group Inc October 2013 - April 2014
Texas Instruments January 2011 - April 2013
Texas Instruments September 2010 - January 2011
TeleTech December 2009 - June 2010
Sutherland Global Services March 2007 - November 2007
Skills
Semiconductors, Customer Service, Manufacturing, Process Improvement, Continuous Improvement, Electronics, Engineering Management, Semiconductor Industry, Supply Chain Management, Lean Manufacturing, Cross-functional Team..., Marketing Strategy, SPC, Engineering, JMP, Analysis, Product Engineering, IC, Assembly and Test..., 5S, Demand Forecasting, SAP Inventory Management, SAP ERP, Communications Planning, Corporate Communications, Internal Communications, Mobile Devices, Project Management, DMAIC, Yield, Failure Analysis, Business Development, Personal Development, Entrepreneurship
Education
Holy Angel University 2004 — 2009
Bachelor of Science (B.S.), Industrial Engineering
Seana Ward Seana Ward's Sutherland Global Services Experience August 2004 - December 2004
Job Human Resources Coordinator
Industry Packaging and Containers
Experience
Maco Bag December 2014 - Present
Lowe's Companies, Inc. May 2006 - Present
Sutherland Global Services August 2004 - December 2004
Skills
Time Management, Marketing Research, Public Relations, Training & Development, Customer Relations, Employee Training, Human Resources, Training, Leadership, Management, Sales, Interviews, Payroll, Customer Service, Microsoft Office, Customer Satisfaction, Microsoft Word, Outlook, Performance Management, Public Speaking
Education
Kaplan online 2009 — 2012
Master, Human Resources Management
Keuka College 1999 — 2001
Bachelors, Marketing and Management
Finger Lakes Community College 1996 — 1998
Associate’s Degree, Liberal Arts and Sciences, General Studies and Humanities
Maco Bag December 2014 - Present
Lowe's Companies, Inc. May 2006 - Present
Sutherland Global Services August 2004 - December 2004
Skills
Time Management, Marketing Research, Public Relations, Training & Development, Customer Relations, Employee Training, Human Resources, Training, Leadership, Management, Sales, Interviews, Payroll, Customer Service, Microsoft Office, Customer Satisfaction, Microsoft Word, Outlook, Performance Management, Public Speaking
Education
Kaplan online 2009 — 2012
Master, Human Resources Management
Keuka College 1999 — 2001
Bachelors, Marketing and Management
Finger Lakes Community College 1996 — 1998
Associate’s Degree, Liberal Arts and Sciences, General Studies and Humanities
Earl Major's Sutherland Global Services Experience November 2012 - Present
Job IT helpdesk Support at Citrix
Industry Information Technology and Services
Experience
Freelancer March 2007 - Present
Sutherland Global Services November 2012 - Present
Skills
IT Operations, Computer Repair, Technical Support, Troubleshooting, Leadership, Windows, Windows 7, Public Speaking, Research, Microsoft Office, Management, Customer Service, Computer Hardware, Outlook, Active Directory
Education
Georgia Southwestern State University 2010 — 2016
Information Technology
Georgia Southwestern State University
Freelancer March 2007 - Present
Sutherland Global Services November 2012 - Present
Skills
IT Operations, Computer Repair, Technical Support, Troubleshooting, Leadership, Windows, Windows 7, Public Speaking, Research, Microsoft Office, Management, Customer Service, Computer Hardware, Outlook, Active Directory
Education
Georgia Southwestern State University 2010 — 2016
Information Technology
Georgia Southwestern State University
April Gossett April Gossett's Sutherland Global Services Experience August 2015 - Present
Job Consulted
Industry Computer Software
Experience
Sutherland Global Services August 2015 - Present
Paychex January 2015 - August 2015
DICK'S Sporting Goods November 2014 - January 2015
Hillcrest Springs Residential February 2014 - November 2014
Saint Mary's Hospital May 2012 - January 2014
Skills
Coaching, Project Management, Human Resources, New Business Development, Customer Service, Training, Leadership, Data Entry, Sales, Employee Benefits, Employee Relations, Performance Management, Salesforce.com
Education
Fulton-Montgomery Community College 2008 — 2009
Certified Nursing Assistant Certification, Health/Health Care Administration/Management
Amsterdam high school 2003 — 2007
Diploma, Math
Sutherland Global Services August 2015 - Present
Paychex January 2015 - August 2015
DICK'S Sporting Goods November 2014 - January 2015
Hillcrest Springs Residential February 2014 - November 2014
Saint Mary's Hospital May 2012 - January 2014
Skills
Coaching, Project Management, Human Resources, New Business Development, Customer Service, Training, Leadership, Data Entry, Sales, Employee Benefits, Employee Relations, Performance Management, Salesforce.com
Education
Fulton-Montgomery Community College 2008 — 2009
Certified Nursing Assistant Certification, Health/Health Care Administration/Management
Amsterdam high school 2003 — 2007
Diploma, Math
Bhernard Pabalan's Sutherland Global Services Experience July 2010 - December 2010
Job Photographer at Ang Peryodiko
Industry Photography
Experience
Princess Auto Ltd. March 2013 - Present
Creative B Photography February 2013 - Present
Ang Peryodiko September 2011 - Present
The Home Depot March 2011 - March 2013
Sutherland Global Services July 2010 - December 2010
Image Photo Services January 2007 - April 2010
Societe Generale de Surveillance (Manila ROHQ) 2003 - 2006
Skills
Digital Photography, Photography, Studio Lighting, Portrait Photography, Event Photography, Photoshop, Fashion Photography, Nikon, Microsoft Office, Editing, Adobe Creative Suite, Image Manipulation, Photos, Social Media
Education
AMA Computer College Makati 1997 — 2002
Bachelor of Science in Computer Science
Far Eastern University 1995 — 1997
Bachelor of Science in Mathematics Major in Computer Science
cmbsc
Princess Auto Ltd. March 2013 - Present
Creative B Photography February 2013 - Present
Ang Peryodiko September 2011 - Present
The Home Depot March 2011 - March 2013
Sutherland Global Services July 2010 - December 2010
Image Photo Services January 2007 - April 2010
Societe Generale de Surveillance (Manila ROHQ) 2003 - 2006
Skills
Digital Photography, Photography, Studio Lighting, Portrait Photography, Event Photography, Photoshop, Fashion Photography, Nikon, Microsoft Office, Editing, Adobe Creative Suite, Image Manipulation, Photos, Social Media
Education
AMA Computer College Makati 1997 — 2002
Bachelor of Science in Computer Science
Far Eastern University 1995 — 1997
Bachelor of Science in Mathematics Major in Computer Science
cmbsc
Joyce Fowler's Sutherland Global Services Experience June 2013 - August 2014
Job Classical Music Promoter
Industry Music
Experience
Xerox Corporation September 2014 - May 2015
Sutherland Global Services June 2013 - August 2014
Sutherland Global Services December 2012 - April 2013
Skills
BPO, Transition Management, MIS, Team Management, Service Delivery, Workforce Management, Vendor Management, Process Improvement, Sla, Business Analysis, Performance Management, Management, Team Building, Problem Solving, Customer Service, Training
Education
Monroe Community College 1988 — 1993
Associate of Arts and Sciences (AAS), Accounting
S.U.N.Y. at Geneseo 1975 — 1976
MLS, Master of Library Science specializing in College/University and Music Librarianship
Hobart and William Smith Colleges 1968 — 1972
Bachelor's degree, Bachelor of Arts
Xerox Corporation September 2014 - May 2015
Sutherland Global Services June 2013 - August 2014
Sutherland Global Services December 2012 - April 2013
Skills
BPO, Transition Management, MIS, Team Management, Service Delivery, Workforce Management, Vendor Management, Process Improvement, Sla, Business Analysis, Performance Management, Management, Team Building, Problem Solving, Customer Service, Training
Education
Monroe Community College 1988 — 1993
Associate of Arts and Sciences (AAS), Accounting
S.U.N.Y. at Geneseo 1975 — 1976
MLS, Master of Library Science specializing in College/University and Music Librarianship
Hobart and William Smith Colleges 1968 — 1972
Bachelor's degree, Bachelor of Arts
Shamekka Stallings Shamekka Stallings's Sutherland Global Services Experience August 2014 - April 2015
Job Consumer Services Professional
Industry Consumer Services
Experience
BB&T April 2015 - Present
Liberty Tax Service December 2014 - April 2015
Sutherland Global Services August 2014 - April 2015
Teletech October 2012 - January 2013
Citibank November 2011 - September 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, Sales, PowerPoint, Sales Management, Public Speaking, Social Media, New Business Development, Marketing, Coaching, Negotiation, Account Management, Outlook, Customer Satisfaction
Education
Forsyth Technical Community College 2015 — 2017
Associate's degree in Financial Services, Financial Services
Forsyth Technical Community College 2014 — 2016
Associate’s Degree, Financial Planning and Services
BB&T April 2015 - Present
Liberty Tax Service December 2014 - April 2015
Sutherland Global Services August 2014 - April 2015
Teletech October 2012 - January 2013
Citibank November 2011 - September 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, Sales, PowerPoint, Sales Management, Public Speaking, Social Media, New Business Development, Marketing, Coaching, Negotiation, Account Management, Outlook, Customer Satisfaction
Education
Forsyth Technical Community College 2015 — 2017
Associate's degree in Financial Services, Financial Services
Forsyth Technical Community College 2014 — 2016
Associate’s Degree, Financial Planning and Services
Susan Sikes's Sutherland Global Services Experience February 2014 - February 2014
Job Customer Advocate & Technology Guru
Industry Internet
Experience
Fancy Hands August 2014 - December 2014
Sutherland Global Services February 2014 - February 2014
Voluntary January 2010 - December 2013
Vernon Jones for GA Senate '08 Campaign May 2008 - July 2008
Skills
Microsoft Office, Appointment Scheduling, Online Lead Generation, Inbound Marketing, HubSpot, Salesforce.com, Zendesk, Data Entry, Customer Service, Customer Support, Customer Satisfaction, Customer Retention, HTML, CSS, MongoDB, Cisco Technologies, TCP/IP, Computer Networking, Database Administration, Professional Phone..., Phone Etiquette, Email Marketing, Email Management, Windows 7, Windows XP, Windows 8.1, Linux Mint, Linux System..., Windows Firewall, Linux Firewalls, Python, JavaScript, CRM Databases, CRM, Disaster Recovery, WordPress, Adobe Creative Suite, Social Media Marketing, Political Campaigns, Mac OS, SEO, Google Adwords, MailChimp, Market Research, Cold Calling, Metasploit, Business Development
Education
Georgia Perimeter College 2011 — 2016
Associate’s Degree, Business Administration, Computer Science
Georgia Perimeter College 2007 — 2011
Associate’s Degree, General Studies
North Atlanta High School 2003 — 2007
High School, International/Global Studies
Fancy Hands August 2014 - December 2014
Sutherland Global Services February 2014 - February 2014
Voluntary January 2010 - December 2013
Vernon Jones for GA Senate '08 Campaign May 2008 - July 2008
Skills
Microsoft Office, Appointment Scheduling, Online Lead Generation, Inbound Marketing, HubSpot, Salesforce.com, Zendesk, Data Entry, Customer Service, Customer Support, Customer Satisfaction, Customer Retention, HTML, CSS, MongoDB, Cisco Technologies, TCP/IP, Computer Networking, Database Administration, Professional Phone..., Phone Etiquette, Email Marketing, Email Management, Windows 7, Windows XP, Windows 8.1, Linux Mint, Linux System..., Windows Firewall, Linux Firewalls, Python, JavaScript, CRM Databases, CRM, Disaster Recovery, WordPress, Adobe Creative Suite, Social Media Marketing, Political Campaigns, Mac OS, SEO, Google Adwords, MailChimp, Market Research, Cold Calling, Metasploit, Business Development
Education
Georgia Perimeter College 2011 — 2016
Associate’s Degree, Business Administration, Computer Science
Georgia Perimeter College 2007 — 2011
Associate’s Degree, General Studies
North Atlanta High School 2003 — 2007
High School, International/Global Studies
Catherine Kaye Enriquez's Sutherland Global Services Experience November 2008 - August 2010
Job Patient Transport Escort at Bayhealth Kent General Hospital
Industry Hospital & Health Care
Experience
Bayhealth August 2014 - Present
Emerson Network Power August 2010 - April 2014
Sutherland Global Services November 2008 - August 2010
KFC Philippines July 2005 - January 2007
Skills
AutoCAD, Adobe Photodeluxe, adobe premiere, Electronics, Electricians, Electrical Engineering, Engineering, Adobe Acrobat, Power Electronics, MS Project, CAD, Matlab, Corel Draw, Power Supplies, Manufacturing, Power Distribution, Project Engineering, Calibration, PCB design, Six Sigma, Test Equipment, Switchgear, Transformer, Analog Circuit Design, SCADA
Education
St. Peter's College Philippines 2007 — 2008
Bachelor's degree, Practical Nursing, Vocational Nursing and Nursing Assistants
Holy Angel University 1999 — 2004
Bachelor of Science, Electrical and Electronics Engineering
Holy Angel University 1999 — 2004
Bachelor of Science in electrical Engineeringlectrical engineering
Bayhealth August 2014 - Present
Emerson Network Power August 2010 - April 2014
Sutherland Global Services November 2008 - August 2010
KFC Philippines July 2005 - January 2007
Skills
AutoCAD, Adobe Photodeluxe, adobe premiere, Electronics, Electricians, Electrical Engineering, Engineering, Adobe Acrobat, Power Electronics, MS Project, CAD, Matlab, Corel Draw, Power Supplies, Manufacturing, Power Distribution, Project Engineering, Calibration, PCB design, Six Sigma, Test Equipment, Switchgear, Transformer, Analog Circuit Design, SCADA
Education
St. Peter's College Philippines 2007 — 2008
Bachelor's degree, Practical Nursing, Vocational Nursing and Nursing Assistants
Holy Angel University 1999 — 2004
Bachelor of Science, Electrical and Electronics Engineering
Holy Angel University 1999 — 2004
Bachelor of Science in electrical Engineeringlectrical engineering
Venessa Haley's Sutherland Global Services Experience March 2006 - January 2007
Job Account Manager at Burke Communications
Industry Marketing and Advertising
Experience
Burke Communications and Advertising April 2015 - Present
SunGlo Spray Tanning June 2014 - Present
Home Depot Home Services July 2013 - April 2015
Bath Fitter January 2007 - April 2013
Sutherland Global Services March 2006 - January 2007
David's Bridal December 2005 - January 2007
Pace Window and Door Corp. September 2004 - December 2005
Softub Express, a division of Pettis Pools December 2002 - September 2004
Skills
Organized, Efficient, energetic, Customer Service, Event Planning, Sales, Team Building, Microsoft Office, Event Management, Social Media, Trade Shows, Marketing, Inventory Management, Budgets, Marketing Strategy, PowerPoint, Sales Management, Microsoft Excel, Training, Process Scheduler, Lead Generation, Brand Awareness, Public Relations, Social Media Marketing, Social Networking, New Business Development, Time Management, Facebook, Corporate Events, Coaching, Teamwork, Outlook, Meeting Planning, Business Development, Product Marketing, Brand Development, Advertising, Management, Leadership, Negotiation, Project Planning, Marketing Communications, CRM, Account Management, Customer Satisfaction, Email Marketing, Public Speaking, Strategy, Retail
Education
Ashford University 2011 — 2013
Bachelors, Public Relations & Marketing, 3.6 GPA
Finger Lakes Community College 1998 — 2000
Retail Business Management, Business Administration and Management, General
Burke Communications and Advertising April 2015 - Present
SunGlo Spray Tanning June 2014 - Present
Home Depot Home Services July 2013 - April 2015
Bath Fitter January 2007 - April 2013
Sutherland Global Services March 2006 - January 2007
David's Bridal December 2005 - January 2007
Pace Window and Door Corp. September 2004 - December 2005
Softub Express, a division of Pettis Pools December 2002 - September 2004
Skills
Organized, Efficient, energetic, Customer Service, Event Planning, Sales, Team Building, Microsoft Office, Event Management, Social Media, Trade Shows, Marketing, Inventory Management, Budgets, Marketing Strategy, PowerPoint, Sales Management, Microsoft Excel, Training, Process Scheduler, Lead Generation, Brand Awareness, Public Relations, Social Media Marketing, Social Networking, New Business Development, Time Management, Facebook, Corporate Events, Coaching, Teamwork, Outlook, Meeting Planning, Business Development, Product Marketing, Brand Development, Advertising, Management, Leadership, Negotiation, Project Planning, Marketing Communications, CRM, Account Management, Customer Satisfaction, Email Marketing, Public Speaking, Strategy, Retail
Education
Ashford University 2011 — 2013
Bachelors, Public Relations & Marketing, 3.6 GPA
Finger Lakes Community College 1998 — 2000
Retail Business Management, Business Administration and Management, General
Dennis Doyel Dennis Doyel's Sutherland Global Services Experience 2011 - 2013
Job Chief Operating Officer
Industry Outsourcing/Offshoring
Experience
Mobile Solutions Services, Inc. 2014 - Present
Dell Services 2013 - 2014
Sutherland Global Services 2011 - 2013
Hewlett-Packard 2009 - 2011
IBM 2006 - 2009
Creditek (a Genpact Company) 2003 - 2005
Parson Consulting 1999 - 2002
Cerplex 1994 - 1998
Skills
BPO, Strategy, ERP, Outsourcing, Shared Services, Contract Negotiation, Consulting, Business Process, Go-to-market Strategy, Sales Management, Mergers & Acquisitions, Business Development, Management Consulting, SaaS, Strategic Planning, Cross-functional Team..., Analytics, Procurement Outsourcing, Business Intelligence, Key Account Development, Strengthening Client..., Helping Clients Succeed, Solution Development, CRM, F&A Outsourcing, Global Business Services, Leadership, Lead Generation
Education
Fullerton College
Business Management
Mobile Solutions Services, Inc. 2014 - Present
Dell Services 2013 - 2014
Sutherland Global Services 2011 - 2013
Hewlett-Packard 2009 - 2011
IBM 2006 - 2009
Creditek (a Genpact Company) 2003 - 2005
Parson Consulting 1999 - 2002
Cerplex 1994 - 1998
Skills
BPO, Strategy, ERP, Outsourcing, Shared Services, Contract Negotiation, Consulting, Business Process, Go-to-market Strategy, Sales Management, Mergers & Acquisitions, Business Development, Management Consulting, SaaS, Strategic Planning, Cross-functional Team..., Analytics, Procurement Outsourcing, Business Intelligence, Key Account Development, Strengthening Client..., Helping Clients Succeed, Solution Development, CRM, F&A Outsourcing, Global Business Services, Leadership, Lead Generation
Education
Fullerton College
Business Management
Derek Means Derek Means's Sutherland Global Services Experience March 2007 - January 2012
Job Patient Care tech at Rochester Regional Health System
Industry Hospital & Health Care
Experience
Monroe Ambulance July 2015 - Present
Livonia EMS July 2009 - Present
AAA Legal Support Services June 2004 - Present
Rochester Regional Health System December 2013 - July 2015
Sutherland Global Services March 2007 - January 2012
Skills
Healthcare, Healthcare Management
Education
Finger Lakes Community College 2006 — 2008
Associate of Science (A.S.), Communication and Media Studies
Calvary Chapel Christian School
Diploma
Monroe Ambulance July 2015 - Present
Livonia EMS July 2009 - Present
AAA Legal Support Services June 2004 - Present
Rochester Regional Health System December 2013 - July 2015
Sutherland Global Services March 2007 - January 2012
Skills
Healthcare, Healthcare Management
Education
Finger Lakes Community College 2006 — 2008
Associate of Science (A.S.), Communication and Media Studies
Calvary Chapel Christian School
Diploma
Kyra Kennedy Kyra Kennedy's Sutherland Global Services Experience January 2015 - April 2015
Job Customer Service Representative at Sutherland Global Services
Industry Restaurants
Experience
Whataburger 2015 - Present
Sutherland Global Services January 2015 - April 2015
Skills
Customer Service, Retail, Customer Relations, Collections
Education
Houston Community College 2015 — 2017
Associate’s Degree, Criminal Justice/Law Enforcement Administration
Westbury High School 2010 — 2014
High School
Whataburger 2015 - Present
Sutherland Global Services January 2015 - April 2015
Skills
Customer Service, Retail, Customer Relations, Collections
Education
Houston Community College 2015 — 2017
Associate’s Degree, Criminal Justice/Law Enforcement Administration
Westbury High School 2010 — 2014
High School
Valerie Derleth's Sutherland Global Services Experience March 2009 - October 2012
Job Production Artist at Pepsico
Industry Design
Experience
Pepsico July 2015 - Present
The Daily Buzz August 2014 - October 2014
Sutherland Global Services March 2009 - October 2012
Rivoli and Rivoli Orthodontics June 2008 - December 2008
Friendly's Restaurant April 2007 - November 2008
Subway March 2006 - April 2007
Chilango's Mexican Restaurant June 2004 - March 2007
LuGia's Ice Cream and Charbroil July 2001 - June 2004
Skills
Design, Graphic Design, Web Design, Creative Services, Adobe Creative Suite, Cinema 4D, Color Management, Illustration, Branding, Acrylic Painting, Team Management, Vendor Management, Time Management, Typography, Digital Painting, Customer Service, Team Leadership, Mediation, Organizing, Negotiation, Team Building, Creative Problem Solving, Concept Development, Call Centers, Training, Customer Satisfaction, Photoshop, Illustrator, InDesign, Microsoft Office, After Effects, Video Editing, Social Media, Mac, Logo Design, Photography
Education
Full Sail University 2012 — 2015
Digital Art and Design, Digital Art and Design
Monroe Community College 2004 — 2008
Associates in Science, Fine Art
Pepsico July 2015 - Present
The Daily Buzz August 2014 - October 2014
Sutherland Global Services March 2009 - October 2012
Rivoli and Rivoli Orthodontics June 2008 - December 2008
Friendly's Restaurant April 2007 - November 2008
Subway March 2006 - April 2007
Chilango's Mexican Restaurant June 2004 - March 2007
LuGia's Ice Cream and Charbroil July 2001 - June 2004
Skills
Design, Graphic Design, Web Design, Creative Services, Adobe Creative Suite, Cinema 4D, Color Management, Illustration, Branding, Acrylic Painting, Team Management, Vendor Management, Time Management, Typography, Digital Painting, Customer Service, Team Leadership, Mediation, Organizing, Negotiation, Team Building, Creative Problem Solving, Concept Development, Call Centers, Training, Customer Satisfaction, Photoshop, Illustrator, InDesign, Microsoft Office, After Effects, Video Editing, Social Media, Mac, Logo Design, Photography
Education
Full Sail University 2012 — 2015
Digital Art and Design, Digital Art and Design
Monroe Community College 2004 — 2008
Associates in Science, Fine Art
Ashley Dejesus Ashley Dejesus's Sutherland Global Services Experience 2009 - 2010
Job Collections Specialist at EOS CCA
Industry Financial Services
Experience
EOS CCA June 2015 - Present
Arg Trucking Corp September 2014 - February 2015
Verizon Wireless September 2010 - September 2014
Sutherland Global Services 2009 - 2010
Burger King Corporation 2004 - 2009
Canandaigua National Bank & Trust 2008 - 2008
Skills
Customer Service, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, adobe photo shop and..., Citrix, Cisco VPN, RSA Soft Token ID, WebEx, HTML, Web Design, Multi-line Phone, IP Phone Proficient..., Customer Retention, Customer Satisfaction, Customer Support, Leadership, Technical Support, Call Centers, Customer Experience, Management, Outlook, Process Improvement, Sales, Team Leadership, Teamwork, Training
Education
Strayer University 2012 — 2013
High School, Liberal Arts and Sciences/Liberal Studies, 4.0
Fayetteville Technical Community College 2011 — 2011
A+Certifcation, Information Technology, 4.0
Finger Lakes Community College 2006 — 2008
High School, Liberal Arts and Sciences/Liberal Studies, 4.0
Canandaigua Academy 2004 — 2006
High School, Liberal Arts and Sciences/Liberal Studies, 4.0
EOS CCA June 2015 - Present
Arg Trucking Corp September 2014 - February 2015
Verizon Wireless September 2010 - September 2014
Sutherland Global Services 2009 - 2010
Burger King Corporation 2004 - 2009
Canandaigua National Bank & Trust 2008 - 2008
Skills
Customer Service, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, adobe photo shop and..., Citrix, Cisco VPN, RSA Soft Token ID, WebEx, HTML, Web Design, Multi-line Phone, IP Phone Proficient..., Customer Retention, Customer Satisfaction, Customer Support, Leadership, Technical Support, Call Centers, Customer Experience, Management, Outlook, Process Improvement, Sales, Team Leadership, Teamwork, Training
Education
Strayer University 2012 — 2013
High School, Liberal Arts and Sciences/Liberal Studies, 4.0
Fayetteville Technical Community College 2011 — 2011
A+Certifcation, Information Technology, 4.0
Finger Lakes Community College 2006 — 2008
High School, Liberal Arts and Sciences/Liberal Studies, 4.0
Canandaigua Academy 2004 — 2006
High School, Liberal Arts and Sciences/Liberal Studies, 4.0
Rebecca Patton Rebecca Patton's Sutherland Global Services Experience February 2013 - August 2014
Job Museum Docent, Living Historian, and Etsy Seller
Industry Museums and Institutions
Experience
The Strong March 2015 - Present
Etsy March 2014 - Present
Sutherland Global Services February 2013 - August 2014
Sutherland Global Services November 2012 - February 2013
Blockbuster July 2012 - November 2012
ETS Staffing September 2010 - October 2011
Buckpitt & Company March 2011 - August 2011
Fisher Associates May 2010 - July 2010
DialAmerica May 2010 - June 2010
The College at Brockport State University Of New York January 2010 - May 2010
Skills
Administrative..., Office Administration, Microsoft Office, Social Media, Phone Etiquette, Anthropology, American History, Community Outreach, Historical Research, E-commerce, Event Planning, Fundraising, History, Non-profits, Museums, Nonprofits, Research, Social Networking, Public Speaking, Public Policy, Time Management, Management, Sales, Leadership, Customer Service, American Politics, Fashion History, Social Sciences, Vintage Clothing, Theatre, Dance, Dolls, Costumes, Computer Proficiency, Personal Shopping, Gifts, Gift Baskets, Business Writing, Academic Writing, Academic Research, Musical Theatre, Music History, Art History, Artifacts, Historical Archaeology, Library Research, Material Culture, Email, Profiles, Visual Merchandising
Education
State University of New York College at Brockport 2010 — 2011
Liberal Arts and Sciences/Liberal Studies
State University of New York College at Brockport 2008 — 2010
Bachelors of Science, Anthropology
Monroe Community College 2007 — 2008
A.A. Degree, Liberal Arts; Humanities and Social Sciences
Coastal Carolina Community College 2006 — 2006
Completed general education coursework
Hope College 2001 — 2004
Studied Theatre, Dance, and Music
Nazareth Hall/Academy 1997 — 2001
NYS Regents
The Strong March 2015 - Present
Etsy March 2014 - Present
Sutherland Global Services February 2013 - August 2014
Sutherland Global Services November 2012 - February 2013
Blockbuster July 2012 - November 2012
ETS Staffing September 2010 - October 2011
Buckpitt & Company March 2011 - August 2011
Fisher Associates May 2010 - July 2010
DialAmerica May 2010 - June 2010
The College at Brockport State University Of New York January 2010 - May 2010
Skills
Administrative..., Office Administration, Microsoft Office, Social Media, Phone Etiquette, Anthropology, American History, Community Outreach, Historical Research, E-commerce, Event Planning, Fundraising, History, Non-profits, Museums, Nonprofits, Research, Social Networking, Public Speaking, Public Policy, Time Management, Management, Sales, Leadership, Customer Service, American Politics, Fashion History, Social Sciences, Vintage Clothing, Theatre, Dance, Dolls, Costumes, Computer Proficiency, Personal Shopping, Gifts, Gift Baskets, Business Writing, Academic Writing, Academic Research, Musical Theatre, Music History, Art History, Artifacts, Historical Archaeology, Library Research, Material Culture, Email, Profiles, Visual Merchandising
Education
State University of New York College at Brockport 2010 — 2011
Liberal Arts and Sciences/Liberal Studies
State University of New York College at Brockport 2008 — 2010
Bachelors of Science, Anthropology
Monroe Community College 2007 — 2008
A.A. Degree, Liberal Arts; Humanities and Social Sciences
Coastal Carolina Community College 2006 — 2006
Completed general education coursework
Hope College 2001 — 2004
Studied Theatre, Dance, and Music
Nazareth Hall/Academy 1997 — 2001
NYS Regents
Austin Rogers Austin Rogers's Sutherland Global Services Experience August 2014 - May 2015
Job Credit Analyst at Macy's
Industry Consumer Services
Experience
Macy's June 2015 - Present
Sutherland Global Services August 2014 - May 2015
Sykes Home Powered by Alpine Access March 2012 - August 2014
Skills
Customer Service..., Quality Assurance, Call Monitoring, Coaching, Customer Service, Escalation Resolution, Software Installation, VMware Workstation, Microsoft Exchange, Windows 7, Windows XP Pro, Windows Vista, iOS, Microsoft Office 2003, Microsoft Office 2010, Sales, Training, Microsoft Office, Technical Support, Customer Satisfaction, Mobile Devices, Troubleshooting, Team Leadership, Call Centers, Team Management, Customer Retention, Vendor Management
Education
Marchman Technical Educational Center 2011 — 2011
High School Diploma, General
Full Sail University 2014 — 2017
Bachelor’s Degree, Video Game Design, 3.6
Macy's June 2015 - Present
Sutherland Global Services August 2014 - May 2015
Sykes Home Powered by Alpine Access March 2012 - August 2014
Skills
Customer Service..., Quality Assurance, Call Monitoring, Coaching, Customer Service, Escalation Resolution, Software Installation, VMware Workstation, Microsoft Exchange, Windows 7, Windows XP Pro, Windows Vista, iOS, Microsoft Office 2003, Microsoft Office 2010, Sales, Training, Microsoft Office, Technical Support, Customer Satisfaction, Mobile Devices, Troubleshooting, Team Leadership, Call Centers, Team Management, Customer Retention, Vendor Management
Education
Marchman Technical Educational Center 2011 — 2011
High School Diploma, General
Full Sail University 2014 — 2017
Bachelor’s Degree, Video Game Design, 3.6
Deanna Wigfall's Sutherland Global Services Experience December 2014 - Present
Job Remote Services Technician at Support.com
Industry Telecommunications
Experience
Support.com April 2015 - Present
Sutherland Global Services December 2014 - Present
Kelly Services May 2013 - May 2014
Kelly Services May 2013 - December 2013
Skills
Wireless Networking, Technical Support, Troubleshooting, Customer Satisfaction, Apple OS, Internet Troubleshooting, Mac OS, iPhone Support, Time Management, Customer Service, Leadership, Social Networking, Training, iPad, Customer Support, Network Troubleshooting, Event Planning, Microsoft Office, Outlook, Management, Marketing, Sales, Microsoft Excel, Data Analysis
Education
Fort Hays State University 2013 — 2015
B.S, General Studies; Psychology
Support.com April 2015 - Present
Sutherland Global Services December 2014 - Present
Kelly Services May 2013 - May 2014
Kelly Services May 2013 - December 2013
Skills
Wireless Networking, Technical Support, Troubleshooting, Customer Satisfaction, Apple OS, Internet Troubleshooting, Mac OS, iPhone Support, Time Management, Customer Service, Leadership, Social Networking, Training, iPad, Customer Support, Network Troubleshooting, Event Planning, Microsoft Office, Outlook, Management, Marketing, Sales, Microsoft Excel, Data Analysis
Education
Fort Hays State University 2013 — 2015
B.S, General Studies; Psychology
Clayton Green's Sutherland Global Services Experience 2009 - 2012
Job Advanced Technical Support Rep at AT&T
Industry Motion Pictures and Film
Experience
AT&T August 2014 - Present
Available for projects and/or full time employment May 2012 - Present
Sutherland Global Services 2009 - 2012
Chroma Shake Productions October 2006 - January 2010
Skills
Creative Writing, Writing, Film Cameras, Video Production, Video Editing, Videography, Photoshop, Photography, Final Draft, Final Cut Studio, iLife, Panasonic Camcorders, Canon DSLR, Producing, Directing, Musical Background, Guitarist, Soundtrack, Music, Music Videos, Wedding Photography, Wedding Videos, Development Of..., Web Design, iPhoto, Mac, Direct Sales, Multimedia, Story Structure, Digital Storytelling, Playwriting, Performance Art, Creative Solutions, Creative Direction, Location Scouting, Problem Solving, Film Production, Independent Film, New Product Ideas, Fresh Ideas, Visual Thinking, Problem Analysis, Research, Media Production, Short Films, Documentaries
Education
Full Sail University 2005 — 2006
Bachelor of Applied Science (BASc), Film/Cinema/Video Studies, 3.32
ITT Technical Institute-Nashville 2002 — 2004
Associate of Science (AS), Information Technology in Multimedia, 3.5
AT&T August 2014 - Present
Available for projects and/or full time employment May 2012 - Present
Sutherland Global Services 2009 - 2012
Chroma Shake Productions October 2006 - January 2010
Skills
Creative Writing, Writing, Film Cameras, Video Production, Video Editing, Videography, Photoshop, Photography, Final Draft, Final Cut Studio, iLife, Panasonic Camcorders, Canon DSLR, Producing, Directing, Musical Background, Guitarist, Soundtrack, Music, Music Videos, Wedding Photography, Wedding Videos, Development Of..., Web Design, iPhoto, Mac, Direct Sales, Multimedia, Story Structure, Digital Storytelling, Playwriting, Performance Art, Creative Solutions, Creative Direction, Location Scouting, Problem Solving, Film Production, Independent Film, New Product Ideas, Fresh Ideas, Visual Thinking, Problem Analysis, Research, Media Production, Short Films, Documentaries
Education
Full Sail University 2005 — 2006
Bachelor of Applied Science (BASc), Film/Cinema/Video Studies, 3.32
ITT Technical Institute-Nashville 2002 — 2004
Associate of Science (AS), Information Technology in Multimedia, 3.5
Albert Landwehr Albert Landwehr's Sutherland Global Services Experience March 2014 - Present
Job 1
Industry Information Technology and Services
Experience
Sutherland Global Services March 2014 - Present
RTX January 2013 - August 2013
Alorica July 2010 - December 2012
Computer Consultants March 2003 - January 2010
Skills
TCP/IP, Windows Server, Windows XP Pro, DHCP, SQL, Windows NT, Windows Vista, Windows 2000, LAN-WAN, Linux Desktop, Desktop Support..., XP, Computer Hardware, Troubleshooting, Technical Support, Active Directory, Routers, Operating Systems, Printers, Software Installation, Network Security, MCSE 2003, A+ Certified..., OSI Model, Cisco 6500, Exchange 2010/2007/2003, Exchange ActiveSync, ActiveSync, PIX, Cisco 1800, Avast, Microsoft DNS, DNS Server, Ubuntu 9.10, SAP, Crystal Reports, VMware, Desktop Application..., Cisco VoIP, VoIP, Cisco Routers, Networking, VoIP protocols SIP, FrontPage, Visual C#, .NET, Ruby On Rails, Windows XP, Windows 7, Servers
Education
USC Upstate 2010 — 2012
Bachelor's degree, Computer Information Systems, 3.5
Greenville Technical College 2008 — 2010
Associate of Arts and Sciences (AAS), Computer and Information Sciences, General, 3.5
Sutherland Global Services March 2014 - Present
RTX January 2013 - August 2013
Alorica July 2010 - December 2012
Computer Consultants March 2003 - January 2010
Skills
TCP/IP, Windows Server, Windows XP Pro, DHCP, SQL, Windows NT, Windows Vista, Windows 2000, LAN-WAN, Linux Desktop, Desktop Support..., XP, Computer Hardware, Troubleshooting, Technical Support, Active Directory, Routers, Operating Systems, Printers, Software Installation, Network Security, MCSE 2003, A+ Certified..., OSI Model, Cisco 6500, Exchange 2010/2007/2003, Exchange ActiveSync, ActiveSync, PIX, Cisco 1800, Avast, Microsoft DNS, DNS Server, Ubuntu 9.10, SAP, Crystal Reports, VMware, Desktop Application..., Cisco VoIP, VoIP, Cisco Routers, Networking, VoIP protocols SIP, FrontPage, Visual C#, .NET, Ruby On Rails, Windows XP, Windows 7, Servers
Education
USC Upstate 2010 — 2012
Bachelor's degree, Computer Information Systems, 3.5
Greenville Technical College 2008 — 2010
Associate of Arts and Sciences (AAS), Computer and Information Sciences, General, 3.5
Wendy Haralambou Wendy Haralambou's Sutherland Global Services Experience 2006 - 2009
Job Quality Specialist at CoreLogic
Industry Information Services
Experience
CoreLogic August 2013 - Present
EnviroTech Environmental Services 2011 - 2012
AGL Homes December 2008 - June 2011
Sutherland Global Services 2006 - 2009
Self Employed 2004 - 2005
Steamway Distributors of New York 2003 - 2004
Skills
Account Management, Sales Management, Sales, New Business Development, Customer Service, Direct Sales, Sales Process, Cold Calling, Negotiation, B2B, Salesforce.com, Microsoft Office, Sales Operations, Business Development, Selling
Education
SUNY Empire State College 2005 — 2007
Master of Business Administration (MBA), Business Administration and Management, General
SUNY Empire State College 2002 — 2004
Bachelor of Science (B.S.), Business Administration and Management, General
Genesee Community College 1994 — 1995
Associate of Science (A.S.), Business Administration and Management, General
CoreLogic August 2013 - Present
EnviroTech Environmental Services 2011 - 2012
AGL Homes December 2008 - June 2011
Sutherland Global Services 2006 - 2009
Self Employed 2004 - 2005
Steamway Distributors of New York 2003 - 2004
Skills
Account Management, Sales Management, Sales, New Business Development, Customer Service, Direct Sales, Sales Process, Cold Calling, Negotiation, B2B, Salesforce.com, Microsoft Office, Sales Operations, Business Development, Selling
Education
SUNY Empire State College 2005 — 2007
Master of Business Administration (MBA), Business Administration and Management, General
SUNY Empire State College 2002 — 2004
Bachelor of Science (B.S.), Business Administration and Management, General
Genesee Community College 1994 — 1995
Associate of Science (A.S.), Business Administration and Management, General
Joe Farbizio Joe Farbizio's Sutherland Global Services Experience November 2008 - February 2010
Job Java/C++ ObjectOriented Software Engineer at Xerox Corporation
Industry Printing
Experience
Xerox September 2012 - Present
Rochester Lancers November 2013 - Present
Fairport Little League May 2013 - Present
Kickball League Of Rochester September 2012 - Present
Xerox January 2012 - August 2012
Xerox March 2007 - December 2011
Fun Zone Family Recreation & Entertainment Center September 2009 - February 2011
Sutherland Global Services November 2008 - February 2010
Spinners Family Fun Center March 2003 - May 2007
Xerox June 1997 - February 2007
Skills
Software Project..., Team Leadership, Object Oriented Design, Software Design, Java, Embedded C++, Agile & Waterfall..., Team-oriented, Customer Oriented, Highly detail oriented, XML, Embedded Software, UML, Eclipse, Continuous Improvement, Software Requirements, ClearCase, Microsoft Office, Automated Software..., Problem Solving, Red Hat Linux, HTML, Remote Services, Web Services, Android Development, Software Testing Life..., Microsoft Project, Risk Management, Interpersonal..., Dedicated Professional, IntelliJ IDEA, Design for Lean Six..., Microsoft Windows, XPlanner, Software Configuration..., High Organizational..., Leadership Through..., QwikSolver, Release Content..., Reliable, Respectful, Data Driven Decision..., Positive Can-Do Attitude, Highly committed, Strong Written & Verbal..., Microsoft FrontPage, Coverity Static Code..., XML Schema, XSLT
Education
Rochester Institute of Technology 1990 — 1994
Master of Science (MS), Computer Integrated Mfg/Software Engineering - Robotics
State University of New York Institute of Technology at Utica/Rome 1988 — 1990
Bachelor of Science (BS), Industrial/Software Engineering - Robotics
Farmingdale State University of New York 1986 — 1988
Associate of Science (AS), Computer Science
Xerox September 2012 - Present
Rochester Lancers November 2013 - Present
Fairport Little League May 2013 - Present
Kickball League Of Rochester September 2012 - Present
Xerox January 2012 - August 2012
Xerox March 2007 - December 2011
Fun Zone Family Recreation & Entertainment Center September 2009 - February 2011
Sutherland Global Services November 2008 - February 2010
Spinners Family Fun Center March 2003 - May 2007
Xerox June 1997 - February 2007
Skills
Software Project..., Team Leadership, Object Oriented Design, Software Design, Java, Embedded C++, Agile & Waterfall..., Team-oriented, Customer Oriented, Highly detail oriented, XML, Embedded Software, UML, Eclipse, Continuous Improvement, Software Requirements, ClearCase, Microsoft Office, Automated Software..., Problem Solving, Red Hat Linux, HTML, Remote Services, Web Services, Android Development, Software Testing Life..., Microsoft Project, Risk Management, Interpersonal..., Dedicated Professional, IntelliJ IDEA, Design for Lean Six..., Microsoft Windows, XPlanner, Software Configuration..., High Organizational..., Leadership Through..., QwikSolver, Release Content..., Reliable, Respectful, Data Driven Decision..., Positive Can-Do Attitude, Highly committed, Strong Written & Verbal..., Microsoft FrontPage, Coverity Static Code..., XML Schema, XSLT
Education
Rochester Institute of Technology 1990 — 1994
Master of Science (MS), Computer Integrated Mfg/Software Engineering - Robotics
State University of New York Institute of Technology at Utica/Rome 1988 — 1990
Bachelor of Science (BS), Industrial/Software Engineering - Robotics
Farmingdale State University of New York 1986 — 1988
Associate of Science (AS), Computer Science
Johnathan Gray's Sutherland Global Services Experience August 2013 - May 2014
Job Account Executive at DAC Group
Industry Sports
Experience
DAC Group May 2014 - Present
Sutherland Global Services August 2013 - May 2014
DialAmerica June 2013 - August 2013
Hampton University September 2012 - May 2013
Hampton University September 2010 - March 2011
Skills
Sports Marketing, Microsoft Office, Social Media Marketing, Ticket Sales, Sports Management, Social Networking, Conversational Spanish, Windows Movie Maker, Adobe Acrobat, Public Speaking, Presentations, Google Adwords, Facebook, Social Media, Sponsorship
Education
Southern New Hampshire University 2014 — 2017
Master of Business Administration (MBA), Sport Buisness, 3.7
Hampton University 2009 — 2013
BS, Sport Management, 3.5
New Rochelle High School 2005 — 2009
DAC Group May 2014 - Present
Sutherland Global Services August 2013 - May 2014
DialAmerica June 2013 - August 2013
Hampton University September 2012 - May 2013
Hampton University September 2010 - March 2011
Skills
Sports Marketing, Microsoft Office, Social Media Marketing, Ticket Sales, Sports Management, Social Networking, Conversational Spanish, Windows Movie Maker, Adobe Acrobat, Public Speaking, Presentations, Google Adwords, Facebook, Social Media, Sponsorship
Education
Southern New Hampshire University 2014 — 2017
Master of Business Administration (MBA), Sport Buisness, 3.7
Hampton University 2009 — 2013
BS, Sport Management, 3.5
New Rochelle High School 2005 — 2009
Lauren (Lauren Del Mauro) Stegen Lauren (Lauren Del Mauro) Stegen's Sutherland Global Services Experience October 2013 - November 2013
Job Training in Mortgage Academy at Accenture
Industry Financial Services
Experience
Accenture June 2015 - Present
MAXIMUS January 2014 - May 2015
Sutherland Global Services October 2013 - November 2013
Fein, Such, Kahn & Shepard, PC October 2012 - June 2013
Camp Timberledge July 2008 - August 2012
Sodexo June 2011 - July 2012
Houghton College September 2008 - May 2012
Journey's End Refugee Services November 2009 - April 2010
King Center Charter School January 2009 - April 2009
Lander's River Trips July 2005 - August 2008
Skills
Typing, Close Attention to..., Observation, Reliability, Exceptional Listener, Memory, Time Management, Organization, Speed Reading, Social Skills
Education
Houghton College 2008 — 2012
Bachelor of Arts, English, 3.58
Accenture June 2015 - Present
MAXIMUS January 2014 - May 2015
Sutherland Global Services October 2013 - November 2013
Fein, Such, Kahn & Shepard, PC October 2012 - June 2013
Camp Timberledge July 2008 - August 2012
Sodexo June 2011 - July 2012
Houghton College September 2008 - May 2012
Journey's End Refugee Services November 2009 - April 2010
King Center Charter School January 2009 - April 2009
Lander's River Trips July 2005 - August 2008
Skills
Typing, Close Attention to..., Observation, Reliability, Exceptional Listener, Memory, Time Management, Organization, Speed Reading, Social Skills
Education
Houghton College 2008 — 2012
Bachelor of Arts, English, 3.58
Monica Patterson Monica Patterson's Sutherland Global Services Experience July 2012 - Present
Job Director, Lead Lifecycle Management FAO Practice at Sutherland Global Services
Industry Accounting
Experience
Sutherland Global Services July 2012 - Present
Alegiant Benefits 2003 - 2013
Sutherland Global Services February 2008 - July 2012
Bank of Oklahoma February 2005 - August 2007
Community Action Project November 2003 - February 2005
WilTel Communications June 2000 - June 2003
TD Williamson 1996 - 2000
Skills
Business Strategy, Business Planning, Marketing Strategy, Marketing Communications, Social Media Marketing, Non-profits, Investor Relations, Community Development, Strategic Planning, Product Launch, Product Marketing, Product Development, Marketing Management, Proposal Writing, Grant Writing, Strategic Communications, Lead Generation, Content Marketing, Competitive Analysis, Strategy, Strategic Partnerships, Market Research, Nonprofits, Leadership, Training, Social Media, Management
Education
Gonzaga University 2009 — 2012
Master of Arts (M.A.), Business/Corporate Communications
University of Tulsa 1996 — 2000
Master of Business Administration (MBA)
University of Tulsa 1986 — 1990
Bachelor of Science (BS), Marketing
University of Tulsa 1986 — 1990
Bachelor of Science (BS), Finance
Sutherland Global Services July 2012 - Present
Alegiant Benefits 2003 - 2013
Sutherland Global Services February 2008 - July 2012
Bank of Oklahoma February 2005 - August 2007
Community Action Project November 2003 - February 2005
WilTel Communications June 2000 - June 2003
TD Williamson 1996 - 2000
Skills
Business Strategy, Business Planning, Marketing Strategy, Marketing Communications, Social Media Marketing, Non-profits, Investor Relations, Community Development, Strategic Planning, Product Launch, Product Marketing, Product Development, Marketing Management, Proposal Writing, Grant Writing, Strategic Communications, Lead Generation, Content Marketing, Competitive Analysis, Strategy, Strategic Partnerships, Market Research, Nonprofits, Leadership, Training, Social Media, Management
Education
Gonzaga University 2009 — 2012
Master of Arts (M.A.), Business/Corporate Communications
University of Tulsa 1996 — 2000
Master of Business Administration (MBA)
University of Tulsa 1986 — 1990
Bachelor of Science (BS), Marketing
University of Tulsa 1986 — 1990
Bachelor of Science (BS), Finance
Ty Smith's Sutherland Global Services Experience February 2007 - March 2011
Job Account Manager at Netsync Network Solutions
Industry Telecommunications
Experience
Netsync Network Solutions February 2014 - Present
Avaya December 2012 - February 2014
Avaya April 2011 - November 2012
Sutherland Global Services February 2007 - March 2011
Combined Insurance August 2005 - January 2008
Hartwick College November 2003 - May 2005
Skills
Telecommunications, Training, Call Center, Sales, VoIP, CRM, Direct Sales, Unified Communications, Sales Management, Solution Selling, Cold Calling, Avaya, Managed Services, Account Management, Windows, Sales Operations, Wireless, Customer Service, Telephony, Salesforce.com, Microsoft Excel, Outlook, Call Centers, Social Media, Microsoft Office, Sales Process, Channel Sales..., Change Management, Video Conferencing, Forecasting, Service Delivery, Vertical Marketing, Anthropology, Business Development, Business Performance..., Customer Satisfaction, Contact Centers, SIP Trunking, Talent Pipelining
Education
Hartwick College 1998 — 2002
BA, Business/ Cultural Anthropology
State University of New York College at Brockport 2002 — 2002
Forensic Anthropology
Netsync Network Solutions February 2014 - Present
Avaya December 2012 - February 2014
Avaya April 2011 - November 2012
Sutherland Global Services February 2007 - March 2011
Combined Insurance August 2005 - January 2008
Hartwick College November 2003 - May 2005
Skills
Telecommunications, Training, Call Center, Sales, VoIP, CRM, Direct Sales, Unified Communications, Sales Management, Solution Selling, Cold Calling, Avaya, Managed Services, Account Management, Windows, Sales Operations, Wireless, Customer Service, Telephony, Salesforce.com, Microsoft Excel, Outlook, Call Centers, Social Media, Microsoft Office, Sales Process, Channel Sales..., Change Management, Video Conferencing, Forecasting, Service Delivery, Vertical Marketing, Anthropology, Business Development, Business Performance..., Customer Satisfaction, Contact Centers, SIP Trunking, Talent Pipelining
Education
Hartwick College 1998 — 2002
BA, Business/ Cultural Anthropology
State University of New York College at Brockport 2002 — 2002
Forensic Anthropology
Spencer Cook's Sutherland Global Services Experience November 2010 - May 2011
Job Corporate Counsel
Industry Sporting Goods
Experience
Crosman Corp. May 2011 - Present
Sutherland Global Services November 2010 - May 2011
The Wolford Law Firm LLP September 2009 - August 2010
United States Navy January 1999 - November 2005
Education
Syracuse University College of Law 2006 — 2009
JD, Law
Hobart and William Smith Colleges 1993 — 1997
BA, History, Asian Studies with concentration in Economics
Brighton High School
Crosman Corp. May 2011 - Present
Sutherland Global Services November 2010 - May 2011
The Wolford Law Firm LLP September 2009 - August 2010
United States Navy January 1999 - November 2005
Education
Syracuse University College of Law 2006 — 2009
JD, Law
Hobart and William Smith Colleges 1993 — 1997
BA, History, Asian Studies with concentration in Economics
Brighton High School
Benny Ng's Sutherland Global Services Experience December 2010 - April 2012
Job Senior Mortgage Underwriter at SUTHERLAND GLOBAL SERVCES, Houston, Texas 2014Present
Industry Real Estate
Experience
SUTHERLAND GLOBAL SERVCES, Houston, Texas October 2014 - Present
JPMorgan Chase April 2012 - September 2014
Sutherland Global Services December 2010 - April 2012
Beacon Trust July 2007 - December 2010
Washington Mutual Bank June 2006 - July 2007
Amstar Mortgage Corporation July 2005 - June 2006
Aegis Mortgage Corporation November 2002 - July 2005
Option One Mortgage February 2001 - November 2002
Foremost Mortgage Corporation January 1999 - February 2001
Skills
Mortgage Lending, FHA, Mortgage Banking, Refinance, Residential Mortgages, First Time Home Buyers, Foreclosures, Investment Properties, Loan Origination, Loans, Real Estate, REO, Short Sales, USDA, Mortgage Underwriting, Underwriting
Education
Houston Baptist University - College of Business and Economics 1985 — 1988
Master of Science (MS), Management
University of Houston-Downtown 1981 — 1985
Bachelor of Science (BS), Petroleum Land Management/ Minor Real Estate
SUTHERLAND GLOBAL SERVCES, Houston, Texas October 2014 - Present
JPMorgan Chase April 2012 - September 2014
Sutherland Global Services December 2010 - April 2012
Beacon Trust July 2007 - December 2010
Washington Mutual Bank June 2006 - July 2007
Amstar Mortgage Corporation July 2005 - June 2006
Aegis Mortgage Corporation November 2002 - July 2005
Option One Mortgage February 2001 - November 2002
Foremost Mortgage Corporation January 1999 - February 2001
Skills
Mortgage Lending, FHA, Mortgage Banking, Refinance, Residential Mortgages, First Time Home Buyers, Foreclosures, Investment Properties, Loan Origination, Loans, Real Estate, REO, Short Sales, USDA, Mortgage Underwriting, Underwriting
Education
Houston Baptist University - College of Business and Economics 1985 — 1988
Master of Science (MS), Management
University of Houston-Downtown 1981 — 1985
Bachelor of Science (BS), Petroleum Land Management/ Minor Real Estate
Robin Staton's Sutherland Global Services Experience February 2015 - Present
Job Senior Director CloudSource Operations at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services February 2015 - Present
Convergys May 2005 - March 2014
Convergys 2001 - 2005
Convergys November 1999 - 2001
Intuition Solutions August 1997 - November 1999
Skills
Call Centers, Outsourcing, Management, Leadership, Vendor Management, Cross-functional Team..., Training, Workforce Management, BPO, Process Improvement, Customer Experience, Team Management, Operations Management, Service Delivery, Performance Management, Strategy, Customer Satisfaction, Customer Retention, Customer Service, Contact Centers, CRM, Project Management, Call Center Development, Team Leadership, Call Center, Call center start-up, Information Technology, Reporting & Analysis, Forecasting, IT Service Management, Troubleshooting, Integration, Managing Offshore Teams, Team Building, Global Cross-Functional..., Software Development..., Software Project..., Manage Client..., Client Service Oriented, Risk Management, Business Analysis
Education
University of North Florida - College of Business Administration 1982 — 1984
Bachelor of Business Administration (B.B.A.), Marketing
Florida State University 1979 — 1982
Bachelor of Business Administration (B.B.A.), Marketing
Sutherland Global Services February 2015 - Present
Convergys May 2005 - March 2014
Convergys 2001 - 2005
Convergys November 1999 - 2001
Intuition Solutions August 1997 - November 1999
Skills
Call Centers, Outsourcing, Management, Leadership, Vendor Management, Cross-functional Team..., Training, Workforce Management, BPO, Process Improvement, Customer Experience, Team Management, Operations Management, Service Delivery, Performance Management, Strategy, Customer Satisfaction, Customer Retention, Customer Service, Contact Centers, CRM, Project Management, Call Center Development, Team Leadership, Call Center, Call center start-up, Information Technology, Reporting & Analysis, Forecasting, IT Service Management, Troubleshooting, Integration, Managing Offshore Teams, Team Building, Global Cross-Functional..., Software Development..., Software Project..., Manage Client..., Client Service Oriented, Risk Management, Business Analysis
Education
University of North Florida - College of Business Administration 1982 — 1984
Bachelor of Business Administration (B.B.A.), Marketing
Florida State University 1979 — 1982
Bachelor of Business Administration (B.B.A.), Marketing
Chris Lumbatis's Sutherland Global Services Experience May 2013 - Present
Job Director, Organizational Excellence at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services May 2013 - Present
Sykes October 2004 - May 2013
Sykes Enterprises 2004 - May 2013
Sears, Roebuck and Co. 2002 - 2004
Gateway 2000 - 2002
Advanced Services, Inc., Subsidiary of GE Appliances 1998 - 2000
GE Appliances 1996 - 1998
GE 1996 - 1998
Skills
Six Sigma, Call Center, Process Improvement, Customer Experience, Continuous Improvement, Operations Management, Call Centers, Customer Satisfaction, Change Management, Business Process, Business Process..., Management, Vendor Management, Operational Excellence, BPO, Performance Management, Outsourcing, Training, Cross-functional Team..., Quality Management
Education
Georgetown College 1988 — 1993
BA, History
Sutherland Global Services May 2013 - Present
Sykes October 2004 - May 2013
Sykes Enterprises 2004 - May 2013
Sears, Roebuck and Co. 2002 - 2004
Gateway 2000 - 2002
Advanced Services, Inc., Subsidiary of GE Appliances 1998 - 2000
GE Appliances 1996 - 1998
GE 1996 - 1998
Skills
Six Sigma, Call Center, Process Improvement, Customer Experience, Continuous Improvement, Operations Management, Call Centers, Customer Satisfaction, Change Management, Business Process, Business Process..., Management, Vendor Management, Operational Excellence, BPO, Performance Management, Outsourcing, Training, Cross-functional Team..., Quality Management
Education
Georgetown College 1988 — 1993
BA, History
Michelle Somerville's Sutherland Global Services Experience April 2009 - Present
Job Sales Agent at Sutherland Global Services
Industry Wireless
Experience
Sutherland Global Services April 2009 - Present
Trax Tavern and Grill November 2008 - January 2009
Landmark Inn Bar and Restaurant June 2008 - January 2009
Chemco Manufacturing April 2001 - October 2008
Focused Health Solutions October 2006 - April 2008
Education
McHenry County College 2005 — 2007
Business Management & Administration
Finger Lakes Community College 1998 — 2001
Criminal Justice
Honeoye Falls Lima 1990 — 2000
Sutherland Global Services April 2009 - Present
Trax Tavern and Grill November 2008 - January 2009
Landmark Inn Bar and Restaurant June 2008 - January 2009
Chemco Manufacturing April 2001 - October 2008
Focused Health Solutions October 2006 - April 2008
Education
McHenry County College 2005 — 2007
Business Management & Administration
Finger Lakes Community College 1998 — 2001
Criminal Justice
Honeoye Falls Lima 1990 — 2000
Lillian (Lillian Burnham) Abbott-Hook's Sutherland Global Services Experience January 2003 - August 2005
Job Auto and Home Sales specialist at MetLife
Industry Insurance
Experience
MetLife October 2012 - Present
Travelers Insurance September 2005 - September 2010
Travelers Insurance 2005 - 2007
Sutherland Global Services January 2003 - August 2005
Skills
Product Management, PowerPoint, Microsoft Excel, Insurance, Underwriting, Call Center, Sales, Account Management, Customer Service, Salesforce.com, Customer Satisfaction, Cold Calling
Education
Florida State University 2010 — 2012
Masters of Science, Risk Management/Insurance
The Sage Colleges - Russell Sage College 1998 — 2002
BA, Political Science
MetLife October 2012 - Present
Travelers Insurance September 2005 - September 2010
Travelers Insurance 2005 - 2007
Sutherland Global Services January 2003 - August 2005
Skills
Product Management, PowerPoint, Microsoft Excel, Insurance, Underwriting, Call Center, Sales, Account Management, Customer Service, Salesforce.com, Customer Satisfaction, Cold Calling
Education
Florida State University 2010 — 2012
Masters of Science, Risk Management/Insurance
The Sage Colleges - Russell Sage College 1998 — 2002
BA, Political Science
Andrew Overfield's Sutherland Global Services Experience October 2011 - Present
Job Sales Consultant at Sutherland Global Services
Industry Market Research
Experience
Sutherland Global Services October 2011 - Present
U.S. Census Bureau -- Census Coverage Management April 2010 - August 2010
Wegmans Food Markets July 1999 - January 2010
U.S. Trade and Development Agency September 2004 - December 2004
Education
Hobart and William Smith Colleges
Bachelor of Arts, Economics and minor in International Relations
Sutherland Global Services October 2011 - Present
U.S. Census Bureau -- Census Coverage Management April 2010 - August 2010
Wegmans Food Markets July 1999 - January 2010
U.S. Trade and Development Agency September 2004 - December 2004
Education
Hobart and William Smith Colleges
Bachelor of Arts, Economics and minor in International Relations
Andrew Laluk's Sutherland Global Services Experience 2005 - Present
Job Wireless Professional
Industry Wireless
Experience
Sutherland Global Services 2005 - Present
Education
Finger Lakes Community College 1999 — 2002
Sutherland Global Services 2005 - Present
Education
Finger Lakes Community College 1999 — 2002
Patti Bernstein's Sutherland Global Services Experience March 2013 - Present
Job Assistant Vice President, Strategic Alliances at Sutherland Global Services
Industry Hospital & Health Care
Experience
Sutherland Global Services March 2013 - Present
Apollo Health Street July 2012 - March 2013
Xtend Healthcare November 2011 - July 2012
Dell Perot Systems December 2010 - January 2012
MedAssets November 2009 - October 2010
Christ Hospital October 2006 - November 2009
Perot Systems March 1999 - October 2006
Trillium Group 1997 - 1999
Skills
Revenue Cycle, Healthcare Information..., HIPAA, Healthcare, Healthcare Consulting, Revenue Cycle Management, Hospitals, Healthcare Management, Process Improvement, Training, Leadership, Team Building, CRM, Management, Strategy, Management Consulting, Business Development, Start-ups, Outsourcing
Education
Florida International University - College of Business 1982 — 1984
Sutherland Global Services March 2013 - Present
Apollo Health Street July 2012 - March 2013
Xtend Healthcare November 2011 - July 2012
Dell Perot Systems December 2010 - January 2012
MedAssets November 2009 - October 2010
Christ Hospital October 2006 - November 2009
Perot Systems March 1999 - October 2006
Trillium Group 1997 - 1999
Skills
Revenue Cycle, Healthcare Information..., HIPAA, Healthcare, Healthcare Consulting, Revenue Cycle Management, Hospitals, Healthcare Management, Process Improvement, Training, Leadership, Team Building, CRM, Management, Strategy, Management Consulting, Business Development, Start-ups, Outsourcing
Education
Florida International University - College of Business 1982 — 1984
Rick Griggs, CF.APMP's Sutherland Global Services Experience September 1999 - July 2004
Job Proposal Project Management, CF.APMP | Strategic Sales Proposals, Stategic Business Communications
Industry Writing and Editing
Experience
WPS Health Insurance January 2007 - Present
Ellucian (formerly SunGard Higher Education) July 2004 - January 2007
Sutherland Global Services September 1999 - July 2004
USWEST 1979 - 1992
Skills
Proposal Writing, Leadership, RFP, Management, Microsoft Excel, Microsoft Word, Technical Writing, Editing, PowerPoint, Project Management, Process Improvement, Strategic Planning, Microsoft Office, Team Building, Analysis, Research, New Business Development, Salesforce.com, Business Development, Team Leadership, Requirements Analysis, Business Strategy, Change Management, Business Process..., Cross-functional Team..., Call Centers, Visio, Team Management, APMP Certified, B2B, Gap Analysis, Managing Workflow, Sales Logix, GeoAccess, Qvidian Proposal..., Managing Processes, Managing Meetings, Leading Meetings, RFPMachine, Workflow Management, Project Status Reporting, Problem Solving, Consensus Building, Customer Value..., SME management, Pre-Sales Consulting, Dropbox, Evernote, Persuasive Presentations, Strategic Sales Plans
Education
Fort Lewis College 1974 — 1978
Bachelor of Arts (B.A.), Business Administration/Accounting
New England Culinary Institute 1994 — 1996
Associate of Arts (A.A.), Culinary Arts/Chef Training
WPS Health Insurance January 2007 - Present
Ellucian (formerly SunGard Higher Education) July 2004 - January 2007
Sutherland Global Services September 1999 - July 2004
USWEST 1979 - 1992
Skills
Proposal Writing, Leadership, RFP, Management, Microsoft Excel, Microsoft Word, Technical Writing, Editing, PowerPoint, Project Management, Process Improvement, Strategic Planning, Microsoft Office, Team Building, Analysis, Research, New Business Development, Salesforce.com, Business Development, Team Leadership, Requirements Analysis, Business Strategy, Change Management, Business Process..., Cross-functional Team..., Call Centers, Visio, Team Management, APMP Certified, B2B, Gap Analysis, Managing Workflow, Sales Logix, GeoAccess, Qvidian Proposal..., Managing Processes, Managing Meetings, Leading Meetings, RFPMachine, Workflow Management, Project Status Reporting, Problem Solving, Consensus Building, Customer Value..., SME management, Pre-Sales Consulting, Dropbox, Evernote, Persuasive Presentations, Strategic Sales Plans
Education
Fort Lewis College 1974 — 1978
Bachelor of Arts (B.A.), Business Administration/Accounting
New England Culinary Institute 1994 — 1996
Associate of Arts (A.A.), Culinary Arts/Chef Training
Julie Folkins's Sutherland Global Services Experience July 2008 - May 2012
Job Project Support Specialist at Heritage Christian Services
Industry Individual & Family Services
Experience
Heritage Christian Services September 2014 - Present
Heritage Christian Services April 2013 - Present
Mutual of Omaha September 2012 - April 2013
Sutherland Global Services July 2008 - May 2012
The Home Depot August 2005 - May 2008
Qwik-Cook August 2004 - May 2005
Metal Preparations Co. Inc. October 1998 - July 2004
Skills
Employee Benefits, Employee Relations, Performance Management, Interviews, Career Development, Human Resources, Talent Management, Vendor Management, Training, Recruiting, New Hire Orientations
Education
Finger Lakes Community College 1992 — 1994
University of Phoenix
Associate of Arts (A.A.), Human Services, General
Heritage Christian Services September 2014 - Present
Heritage Christian Services April 2013 - Present
Mutual of Omaha September 2012 - April 2013
Sutherland Global Services July 2008 - May 2012
The Home Depot August 2005 - May 2008
Qwik-Cook August 2004 - May 2005
Metal Preparations Co. Inc. October 1998 - July 2004
Skills
Employee Benefits, Employee Relations, Performance Management, Interviews, Career Development, Human Resources, Talent Management, Vendor Management, Training, Recruiting, New Hire Orientations
Education
Finger Lakes Community College 1992 — 1994
University of Phoenix
Associate of Arts (A.A.), Human Services, General
Cheryl Mendo's Sutherland Global Services Experience July 2015 - Present
Job at
Industry Human Resources
Experience
Sutherland Global Services July 2015 - Present
Sutherland Global Services November 2014 - Present
1800flowers.com September 2011 - October 2014
1800flowers.com August 2006 - September 2011
Danaher Corporation - Motion Division (formerly Thomson Industries, Inc.) 2002 - 2006
Thomson Industries, Inc 2000 - 2002
Thomson Industries, Inc 1999 - 2000
Thomson Industries, Inc 1995 - 1997
Skills
Benefits Administration, HRIS, Employee Relations, Onboarding, Performance Management, Employee Engagement, Employee Benefits, New Hire Orientations, Talent Management, Succession Planning, Human Resources, Recruiting, Talent Acquisition, HR Policies, Personnel Management, ADP Payroll
Education
Hofstra University
Master of Business Administration (M.B.A.), Management
Messiah College 1990 — 1993
BS, Human Resource Management
Sutherland Global Services July 2015 - Present
Sutherland Global Services November 2014 - Present
1800flowers.com September 2011 - October 2014
1800flowers.com August 2006 - September 2011
Danaher Corporation - Motion Division (formerly Thomson Industries, Inc.) 2002 - 2006
Thomson Industries, Inc 2000 - 2002
Thomson Industries, Inc 1999 - 2000
Thomson Industries, Inc 1995 - 1997
Skills
Benefits Administration, HRIS, Employee Relations, Onboarding, Performance Management, Employee Engagement, Employee Benefits, New Hire Orientations, Talent Management, Succession Planning, Human Resources, Recruiting, Talent Acquisition, HR Policies, Personnel Management, ADP Payroll
Education
Hofstra University
Master of Business Administration (M.B.A.), Management
Messiah College 1990 — 1993
BS, Human Resource Management
Teresa Testa's Sutherland Global Services Experience February 2002 - February 2005
Job Network Analyst at Verizon Wireless
Industry Wireless
Experience
Verizon Wireless October 2006 - Present
Glotel February 2005 - March 2006
AT&T 2005 - 2006
Sutherland Global Services February 2002 - February 2005
Skills
Wireless Networking, Call Centers, Cisco Technologies, T1, UMTS, Telephony, MPLS, Troubleshooting, Windows, Wireless, Network Design, IP, VoIP, Telecommunications, CDMA, Mobile Devices, TCP/IP, WiFi, Switches, Cellular Communications, Networking, 3G, Ethernet, Computer Network..., 4G, WAN, WiMAX, Network Administration, LAN-WAN, LTE
Education
Finger Lakes Community College
Verizon Wireless October 2006 - Present
Glotel February 2005 - March 2006
AT&T 2005 - 2006
Sutherland Global Services February 2002 - February 2005
Skills
Wireless Networking, Call Centers, Cisco Technologies, T1, UMTS, Telephony, MPLS, Troubleshooting, Windows, Wireless, Network Design, IP, VoIP, Telecommunications, CDMA, Mobile Devices, TCP/IP, WiFi, Switches, Cellular Communications, Networking, 3G, Ethernet, Computer Network..., 4G, WAN, WiMAX, Network Administration, LAN-WAN, LTE
Education
Finger Lakes Community College
Margaret Gilbert's Sutherland Global Services Experience 1999 - 2001
Job Training and Documentation Rep at Disability Management Services, Inc.
Industry Insurance
Experience
Home November 2012 - Present
Disability Management Services, Inc. May 2001 - November 2012
Sutherland Global Services 1999 - 2001
United States Postal Service 1998 - 2000
Health Services Medical Corp. HSMC/ Univera 1995 - 1999
Skills
Disability Insurance, Insurance, Coaching, Analysis, Microsoft Office, Microsoft Word, Microsoft Excel, Business Development, Customer Service, Program Management, Financial Analysis, Leadership, Training, Management, Sales, Team Leadership, Policy, Process Improvement, Time Management, Underwriting
Education
Virginia Commonwealth University - School of Business 1990 — 1995
BS, Business Administration
Franciscan University of Steubenville 1987 — 1990
French and Business Administration
Fayetteville-Manlius High School 1983 — 1986
Regents Diploma, French Studies, grade A
Home November 2012 - Present
Disability Management Services, Inc. May 2001 - November 2012
Sutherland Global Services 1999 - 2001
United States Postal Service 1998 - 2000
Health Services Medical Corp. HSMC/ Univera 1995 - 1999
Skills
Disability Insurance, Insurance, Coaching, Analysis, Microsoft Office, Microsoft Word, Microsoft Excel, Business Development, Customer Service, Program Management, Financial Analysis, Leadership, Training, Management, Sales, Team Leadership, Policy, Process Improvement, Time Management, Underwriting
Education
Virginia Commonwealth University - School of Business 1990 — 1995
BS, Business Administration
Franciscan University of Steubenville 1987 — 1990
French and Business Administration
Fayetteville-Manlius High School 1983 — 1986
Regents Diploma, French Studies, grade A
William R. Irwin Jr.'s Sutherland Global Services Experience April 2000 - August 2000
Job Owner, Photographer at Irwin Photographics LLC
Industry Information Technology and Services
Experience
CSDVRS, LLC September 2011 - Present
Irwin Photographics LLC January 2014 - Present
CSDVRS, LLC April 2011 - August 2011
Sweetbay Supermarket November 2008 - April 2011
Bryn Alan Studios September 2003 - April 2008
CompUSA November 2004 - July 2005
Scott's Photo October 1997 - August 2003
Sutherland Global Services April 2000 - August 2000
Skills
Photoshop, Dreamweaver, Digital Photography, Photography, Windows, Video Editing, Portrait Photography, wedding photography, Studio Photography, Linux, Linux Server, Ubuntu, Mac OS, Customer Service..., Customer Service, Customer Service..., Microsoft Office, Troubleshooting, Wedding Photography, Call Centers, Active Directory, Technical Support, Training, Leadership, Management, Team Leadership, American Sign Language
Education
Lasalle Computer Training Center 2007 — 2008
Certifications, Information Technology
Rochester Institute of Technology 1992 — 1995
BFA, Advertising Photography
Harrisburg Area Community College 1989 — 1992
Associates in Arts Degree, Photography
CSDVRS, LLC September 2011 - Present
Irwin Photographics LLC January 2014 - Present
CSDVRS, LLC April 2011 - August 2011
Sweetbay Supermarket November 2008 - April 2011
Bryn Alan Studios September 2003 - April 2008
CompUSA November 2004 - July 2005
Scott's Photo October 1997 - August 2003
Sutherland Global Services April 2000 - August 2000
Skills
Photoshop, Dreamweaver, Digital Photography, Photography, Windows, Video Editing, Portrait Photography, wedding photography, Studio Photography, Linux, Linux Server, Ubuntu, Mac OS, Customer Service..., Customer Service, Customer Service..., Microsoft Office, Troubleshooting, Wedding Photography, Call Centers, Active Directory, Technical Support, Training, Leadership, Management, Team Leadership, American Sign Language
Education
Lasalle Computer Training Center 2007 — 2008
Certifications, Information Technology
Rochester Institute of Technology 1992 — 1995
BFA, Advertising Photography
Harrisburg Area Community College 1989 — 1992
Associates in Arts Degree, Photography
david pat's Sutherland Global Services Experience January 2005 - January 2008
Job Director at Unisoftus
Industry Outsourcing/Offshoring
Experience
Unisoftus April 2008 - Present
Sutherland Global Services January 2005 - January 2008
Education
Gulbarga University 2001 — 2003
MBA, Commerce
Unisoftus April 2008 - Present
Sutherland Global Services January 2005 - January 2008
Education
Gulbarga University 2001 — 2003
MBA, Commerce
Alan Barnes's Sutherland Global Services Experience December 2014 - Present
Job Vice President, Commercial Contracts Attorney
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services December 2014 - Present
Computer Sciences Corporation October 2009 - Present
Affiliated Computer Services, Inc December 1996 - October 2009
MCI May 1993 - December 1996
Equifax May 1990 - May 1993
Skills
Outsourcing, Management, Corporate Law, Negotiation, Contract Negotiation, IT Outsourcing, BPO, Executive Management, Intellectual Property, Leadership, Legal Writing, Mergers, Software Licensing, Strategy, Telecommunications, Vendor Management
Education
George Mason University 1986 — 1989
JD
The University of Georgia 1982 — 1986
ABJ, Public Relations/Political Science
Sutherland Global Services December 2014 - Present
Computer Sciences Corporation October 2009 - Present
Affiliated Computer Services, Inc December 1996 - October 2009
MCI May 1993 - December 1996
Equifax May 1990 - May 1993
Skills
Outsourcing, Management, Corporate Law, Negotiation, Contract Negotiation, IT Outsourcing, BPO, Executive Management, Intellectual Property, Leadership, Legal Writing, Mergers, Software Licensing, Strategy, Telecommunications, Vendor Management
Education
George Mason University 1986 — 1989
JD
The University of Georgia 1982 — 1986
ABJ, Public Relations/Political Science
Henry Leszczynski's Sutherland Global Services Experience August 2015 - Present
Job Director of Business Development at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services August 2015 - Present
InterMedi@ Marketing Solutions January 2014 - August 2015
Aegis Global June 2012 - December 2013
GCS September 2010 - June 2012
Quattro Direct December 2008 - September 2010
AAA Life Insurance Company July 2005 - December 2009
SITEL Corporation 1990 - 2005
National Liberty Corporation September 1985 - May 1990
Skills
CRM, Direct Marketing, Management, Marketing, Sales, Customer Experience, Insurance, Lead Generation, BPO, Call Centers, Outsourcing, Customer Acquisition, Telemarketing, Business Development, Account Management, Strategic Planning, Operations Management, Sales Process, New Business Development, Business Intelligence, Employee Benefits, Analytics, Vendor Management, Sales Management, Strategy, Customer Satisfaction, Salesforce.com, Call Center, Leadership, E-commerce, Inbound Marketing, Great Personality, Marketing Strategy, Customer Retention, Key Account Management, Team Leadership
Education
Ferris State University 1977 — 1982
B.S. Business, Marketing
garden city west
Sutherland Global Services August 2015 - Present
InterMedi@ Marketing Solutions January 2014 - August 2015
Aegis Global June 2012 - December 2013
GCS September 2010 - June 2012
Quattro Direct December 2008 - September 2010
AAA Life Insurance Company July 2005 - December 2009
SITEL Corporation 1990 - 2005
National Liberty Corporation September 1985 - May 1990
Skills
CRM, Direct Marketing, Management, Marketing, Sales, Customer Experience, Insurance, Lead Generation, BPO, Call Centers, Outsourcing, Customer Acquisition, Telemarketing, Business Development, Account Management, Strategic Planning, Operations Management, Sales Process, New Business Development, Business Intelligence, Employee Benefits, Analytics, Vendor Management, Sales Management, Strategy, Customer Satisfaction, Salesforce.com, Call Center, Leadership, E-commerce, Inbound Marketing, Great Personality, Marketing Strategy, Customer Retention, Key Account Management, Team Leadership
Education
Ferris State University 1977 — 1982
B.S. Business, Marketing
garden city west
Phillip McNeil's Sutherland Global Services Experience August 2015 - Present
Job Currently pursuing MBA in Accounting/ Assiting Veterans/ Selling commercial and residential electricity
Industry Sports
Experience
Sutherland Global Services August 2015 - Present
Veteran Energy September 2014 - Present
Fitness Unlimited May 2013 - September 2014
Houston Community College February 2005 - December 2013
Real Deal Sports & Athletics Consulting February 2008 - January 2013
National Professional Golf Tour (NPGT) November 2009 - December 2012
Spitzer Industries, Inc. September 2011 - October 2012
United States Marine Corps June 2000 - June 2004
Skills
Sports, Event Management, Athletics, Coaching, Customer Service, Leadership, Sports Marketing, Management, Microsoft Office, Marketing, Fundraising, Social Media, Public Speaking, Sales, Social Networking, Consulting, Communication, Sports Management, Public Relations, Event Planning, Training, Team Building, Microsoft Excel, Strategic Planning, New Business Development, Team Leadership, Oil & Gas, Manufacturing, Operations Management, Military Operations, Military Experience, Military Training, Military Logistics, Joint Military..., Project Management, Project Planning, Personnel Supervision, Construction Management, ASME, NDT, NDE, Recruiting, Sales Operations, Program Management, Program Development, Program Evaluation, Program Coordination, Program Facilitation, Project Implementation, Networking
Education
University of Houston-Victoria 2015 — 2017
Master of Business Administration (M.B.A.), Accounting and Business/Management
University of Houston 2006 — 2009
Bachelor of Science, Kinesiology & Sports Business Administration
University of Houston 2006 — 2009
Bachelor's Degree, Global Business
Houston Community College 2004 — 2006
Associate's Degree, Business & Accounting
Sutherland Global Services August 2015 - Present
Veteran Energy September 2014 - Present
Fitness Unlimited May 2013 - September 2014
Houston Community College February 2005 - December 2013
Real Deal Sports & Athletics Consulting February 2008 - January 2013
National Professional Golf Tour (NPGT) November 2009 - December 2012
Spitzer Industries, Inc. September 2011 - October 2012
United States Marine Corps June 2000 - June 2004
Skills
Sports, Event Management, Athletics, Coaching, Customer Service, Leadership, Sports Marketing, Management, Microsoft Office, Marketing, Fundraising, Social Media, Public Speaking, Sales, Social Networking, Consulting, Communication, Sports Management, Public Relations, Event Planning, Training, Team Building, Microsoft Excel, Strategic Planning, New Business Development, Team Leadership, Oil & Gas, Manufacturing, Operations Management, Military Operations, Military Experience, Military Training, Military Logistics, Joint Military..., Project Management, Project Planning, Personnel Supervision, Construction Management, ASME, NDT, NDE, Recruiting, Sales Operations, Program Management, Program Development, Program Evaluation, Program Coordination, Program Facilitation, Project Implementation, Networking
Education
University of Houston-Victoria 2015 — 2017
Master of Business Administration (M.B.A.), Accounting and Business/Management
University of Houston 2006 — 2009
Bachelor of Science, Kinesiology & Sports Business Administration
University of Houston 2006 — 2009
Bachelor's Degree, Global Business
Houston Community College 2004 — 2006
Associate's Degree, Business & Accounting
Aaron Boynton's Sutherland Global Services Experience May 2015 - Present
Job Workforce Management Specialist at Sutherland Global Services
Industry Telecommunications
Experience
Sutherland Global Services May 2015 - Present
Sutherland Global Services January 2015 - Present
Sutherland Global Services September 2013 - January 2015
Zogby International Research March 2012 - December 2012
Walmart February 2010 - November 2010
Walmart October 2009 - February 2010
Walmart November 2008 - June 2009
Genesee Community College August 2008 - December 2008
Walmart March 2008 - November 2008
The Salvation Army August 2007 - December 2007
Skills
Customer Service, Merchandising, Microsoft Excel, Team Building, Outlook, Microsoft Word, PowerPoint, Call Centers, Customer Support, Microsoft Office, Supervising, Process Scheduler, Inventory, Employee Training, Survey Research, College Teaching, Public Speaking, Communication Skills, Open Office, Telephone Reception, Volunteer Recruiting, Volunteer Management, Fundraising, Non-profit Volunteer, Human Resources, Coaching
Education
Saint John Fisher College 2006 — 2009
Human Resources Development
Houghton College 2000 — 2004
B.A., Communication
Sutherland Global Services May 2015 - Present
Sutherland Global Services January 2015 - Present
Sutherland Global Services September 2013 - January 2015
Zogby International Research March 2012 - December 2012
Walmart February 2010 - November 2010
Walmart October 2009 - February 2010
Walmart November 2008 - June 2009
Genesee Community College August 2008 - December 2008
Walmart March 2008 - November 2008
The Salvation Army August 2007 - December 2007
Skills
Customer Service, Merchandising, Microsoft Excel, Team Building, Outlook, Microsoft Word, PowerPoint, Call Centers, Customer Support, Microsoft Office, Supervising, Process Scheduler, Inventory, Employee Training, Survey Research, College Teaching, Public Speaking, Communication Skills, Open Office, Telephone Reception, Volunteer Recruiting, Volunteer Management, Fundraising, Non-profit Volunteer, Human Resources, Coaching
Education
Saint John Fisher College 2006 — 2009
Human Resources Development
Houghton College 2000 — 2004
B.A., Communication
Karen Pugh's Sutherland Global Services Experience June 2013 - Present
Job Vice President, Chief Compliance Officer at Sutherland Global Services
Industry Hospital & Health Care
Experience
Sutherland Global Services June 2013 - Present
SSM Health Care April 2011 - June 2013
BJC HealthCare December 2006 - December 2010
UAB Hospital 1998 - 2006
Spain and Gillon, LLC September 1994 - April 1998
North Broward Hospital District June 1983 - June 1991
Skills
Revenue Cycle Management, Hospitals, Healthcare Management, Healthcare Information..., Medicaid, Healthcare, Legal, Managed Care, Executive Management, Medicare, HIPAA, Executive-Level..., Revenue Cycle, EHR, Process Improvement...
Education
University of Florida - Fredric G. Levin College of Law 1991 — 1994
JD, With Honors, Law
University of Alabama at Birmingham 1981 — 1983
MSHA, Hospital and Health Administration
Georgia Institute of Technology 1977 — 1981
Health Systems, Management Engineering
Sutherland Global Services June 2013 - Present
SSM Health Care April 2011 - June 2013
BJC HealthCare December 2006 - December 2010
UAB Hospital 1998 - 2006
Spain and Gillon, LLC September 1994 - April 1998
North Broward Hospital District June 1983 - June 1991
Skills
Revenue Cycle Management, Hospitals, Healthcare Management, Healthcare Information..., Medicaid, Healthcare, Legal, Managed Care, Executive Management, Medicare, HIPAA, Executive-Level..., Revenue Cycle, EHR, Process Improvement...
Education
University of Florida - Fredric G. Levin College of Law 1991 — 1994
JD, With Honors, Law
University of Alabama at Birmingham 1981 — 1983
MSHA, Hospital and Health Administration
Georgia Institute of Technology 1977 — 1981
Health Systems, Management Engineering
David Leidlein's Sutherland Global Services Experience February 2015 - Present
Job Master Coach
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services February 2015 - Present
Blackboard January 2009 - Present
Skills
Customer Service, Troubleshooting, Customer Satisfaction, Salesforce.com, E-Learning, Call Center, Escalation, Job Coaching, Leadership Development, Program Development, Team Leadership, Microsoft Excel
Education
Finger Lakes Community College
Sutherland Global Services February 2015 - Present
Blackboard January 2009 - Present
Skills
Customer Service, Troubleshooting, Customer Satisfaction, Salesforce.com, E-Learning, Call Center, Escalation, Job Coaching, Leadership Development, Program Development, Team Leadership, Microsoft Excel
Education
Finger Lakes Community College
Kaliha Johnson's Sutherland Global Services Experience April 2012 - May 2012
Job Enrollment Advisor at Ashford University
Industry Nonprofit Organization Management
Experience
Ashford University October 2014 - Present
Ashford University October 2014 - Present
Link Staffing Services June 2014 - September 2014
Sutherland Global Services April 2012 - May 2012
Sutherland Global Services January 2012 - February 2012
Skills
Public Speaking, Nonprofits, Community Outreach, SPSS, Research, Volunteer Management, Psychology, Social Services, Program Development
Education
Argosy University-Phoenix Online Division 2009 — 2011
Master's Degree, Forensic Psychology
Georgia State University 2001 — 2003
MA, Professional Counseling
University of San Francisco 1996 — 2000
BA, Psychology
Ashford University October 2014 - Present
Ashford University October 2014 - Present
Link Staffing Services June 2014 - September 2014
Sutherland Global Services April 2012 - May 2012
Sutherland Global Services January 2012 - February 2012
Skills
Public Speaking, Nonprofits, Community Outreach, SPSS, Research, Volunteer Management, Psychology, Social Services, Program Development
Education
Argosy University-Phoenix Online Division 2009 — 2011
Master's Degree, Forensic Psychology
Georgia State University 2001 — 2003
MA, Professional Counseling
University of San Francisco 1996 — 2000
BA, Psychology
Wajema Gardizi's Sutherland Global Services Experience February 2015 - Present
Job Consultant at Sutherland Global Services
Industry Government Administration
Experience
Sutherland Global Services February 2015 - Present
American Type Culture Collection May 2012 - January 2014
SCI Consulting 2012 - 2012
CGI January 2011 - October 2011
Raytheon March 2009 - September 2010
Nathan Associates July 2006 - March 2009
Skills
Government Contracts, Government Contracting, Accountants, Accounting, Billing, Government Billing, Project Accounting, Funding, Analysis, Budgets, Contract Management, Defense, Deltek, Financial Reporting, Government, Government Procurement, Invoicing, Managerial Finance, Proposal Writing
Education
George Mason University
Accounting
Sutherland Global Services February 2015 - Present
American Type Culture Collection May 2012 - January 2014
SCI Consulting 2012 - 2012
CGI January 2011 - October 2011
Raytheon March 2009 - September 2010
Nathan Associates July 2006 - March 2009
Skills
Government Contracts, Government Contracting, Accountants, Accounting, Billing, Government Billing, Project Accounting, Funding, Analysis, Budgets, Contract Management, Defense, Deltek, Financial Reporting, Government, Government Procurement, Invoicing, Managerial Finance, Proposal Writing
Education
George Mason University
Accounting
Cheryl Morey's Sutherland Global Services Experience September 2014 - Present
Job Xbox Training Assistant at Sutherland Global Services
Industry Computer Software
Experience
Sutherland Global Services September 2014 - Present
Premiere Credit of North America April 2012 - December 2013
Coast Professional, Inc. June 2010 - August 2012
Sutherland Global Services January 2004 - January 2009
Skills
Loans, Customer Service, Leadership, Management, Process Improvement, Microsoft Excel, Social Media, Marketing, Microsoft Word, Windows, Training, Team Management, CRM, Teamwork, Operations Management, Customer Experience, Program Management, Performance Management, Vendor Management
Education
Full Sail University 2014 — 2017
Bachelor's degree, Computer Animation, 4.0
Genesee Community College 1999 — 2001
Associate of Arts and Sciences (A.A.S.), Communication and Media Studies, 3.5
Sutherland Global Services September 2014 - Present
Premiere Credit of North America April 2012 - December 2013
Coast Professional, Inc. June 2010 - August 2012
Sutherland Global Services January 2004 - January 2009
Skills
Loans, Customer Service, Leadership, Management, Process Improvement, Microsoft Excel, Social Media, Marketing, Microsoft Word, Windows, Training, Team Management, CRM, Teamwork, Operations Management, Customer Experience, Program Management, Performance Management, Vendor Management
Education
Full Sail University 2014 — 2017
Bachelor's degree, Computer Animation, 4.0
Genesee Community College 1999 — 2001
Associate of Arts and Sciences (A.A.S.), Communication and Media Studies, 3.5
William Wisotzke's Sutherland Global Services Experience September 2004 - December 2009
Job Helpdesk Tech at Frontier Communications
Industry E-Learning
Experience
Frontier Communications May 2012 - Present
Frontier Communications May 2012 - Present
Sungardhe July 2009 - September 2011
Sutherland Global Services September 2004 - December 2009
ADT Security Services August 2002 - March 2004
Skills
Troubleshooting, Help Desk Support, Active Directory, Technical Support, Testing, Computer Hardware, Laptops, Security, Routers, XP, Home Networking, Wireless Networking, Computer Repair, Software Installation, Hardware, Windows XP, Windows 7, Computer Hardware..., Desktop Support, Windows Vista, Windows 7, Windows 8
Education
Genesee Community College 1996 — 1999
Computer Repair, Electronics
Frontier Communications May 2012 - Present
Frontier Communications May 2012 - Present
Sungardhe July 2009 - September 2011
Sutherland Global Services September 2004 - December 2009
ADT Security Services August 2002 - March 2004
Skills
Troubleshooting, Help Desk Support, Active Directory, Technical Support, Testing, Computer Hardware, Laptops, Security, Routers, XP, Home Networking, Wireless Networking, Computer Repair, Software Installation, Hardware, Windows XP, Windows 7, Computer Hardware..., Desktop Support, Windows Vista, Windows 7, Windows 8
Education
Genesee Community College 1996 — 1999
Computer Repair, Electronics
Scot Pickard's Sutherland Global Services Experience May 2004 - December 2004
Job Information Management Specialist at Xerox Business Services
Industry Information Technology and Services
Experience
Xerox Business Services June 2012 - Present
SallieMae June 2007 - June 2012
Unisys December 2004 - March 2007
Sutherland Global Services May 2004 - December 2004
Client Logic December 2003 - February 2004
Skills
VMware vSphere, SCCM, Windows 7, Windows Server, Desktop Administration, Technical Support, Network Administration, Operating Systems, Computer Hardware, Windows Server 2008, System Deployment
Education
Boces 2 2003 — 2003
A+, Computer Repair
Genesee Community College 2001 — 2002
None, Business Administration
Xerox Business Services June 2012 - Present
SallieMae June 2007 - June 2012
Unisys December 2004 - March 2007
Sutherland Global Services May 2004 - December 2004
Client Logic December 2003 - February 2004
Skills
VMware vSphere, SCCM, Windows 7, Windows Server, Desktop Administration, Technical Support, Network Administration, Operating Systems, Computer Hardware, Windows Server 2008, System Deployment
Education
Boces 2 2003 — 2003
A+, Computer Repair
Genesee Community College 2001 — 2002
None, Business Administration
Marlon Deang's Sutherland Global Services Experience December 2006 - July 2010
Job Advertising
Industry Museums and Institutions
Experience
NAEYC December 2013 - Present
Sutherland Global Services December 2006 - July 2010
Skills
Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Research, Data Analysis, Microsoft Word, Social Media, Retail, Inventory Management, Access, Project Management, Spanish, Strategic Planning, Management
Education
Holy Angel University 1994 — 1999
BS, Industrial Engineering
NAEYC December 2013 - Present
Sutherland Global Services December 2006 - July 2010
Skills
Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Research, Data Analysis, Microsoft Word, Social Media, Retail, Inventory Management, Access, Project Management, Spanish, Strategic Planning, Management
Education
Holy Angel University 1994 — 1999
BS, Industrial Engineering
Paul Hockhousen's Sutherland Global Services Experience November 2012 - April 2014
Job Technical Consultant at UNISYS TECHNICAL SERVICES LIMITED
Industry Information Technology and Services
Experience
UNISYS TECHNICAL SERVICES LIMITED April 2014 - Present
Sutherland Global Services November 2012 - April 2014
Skills
Television, Film, Computer Hardware, Technical Support, Video Production, Entertainment, Video, Film Production, Post Production, Social Media, Broadcast, Final Cut Pro, Commercials, Video Editing, Creative Writing
Education
Full Sail University
Bachelors of Science, Film, 3.07
UNISYS TECHNICAL SERVICES LIMITED April 2014 - Present
Sutherland Global Services November 2012 - April 2014
Skills
Television, Film, Computer Hardware, Technical Support, Video Production, Entertainment, Video, Film Production, Post Production, Social Media, Broadcast, Final Cut Pro, Commercials, Video Editing, Creative Writing
Education
Full Sail University
Bachelors of Science, Film, 3.07
Sheila Pena's Sutherland Global Services Experience October 2006 - February 2008
Job Help Desk Analyst at UTS Global
Industry Computer Software
Experience
UTS Global September 2010 - Present
The Gunlocke Company July 2008 - August 2009
Sutherland Global Services October 2006 - February 2008
Education
Genesee Community College 2009 — 2010
UTS Global September 2010 - Present
The Gunlocke Company July 2008 - August 2009
Sutherland Global Services October 2006 - February 2008
Education
Genesee Community College 2009 — 2010
Jessica Pruitt's Sutherland Global Services Experience January 2013 - June 2014
Job MHC Intern at Rochester Rehabilitation Center
Industry Mental Health Care
Experience
Rochester Rehabilitation Center January 2015 - July 2015
Happiness House July 2014 - December 2014
Sutherland Global Services January 2013 - June 2014
Sears, Roebuck and Co. June 2012 - January 2013
Walt Disney World August 2011 - May 2012
Skills
Mental Health Counseling, Psychotherapy, Grief Counseling, Photoshop, Social Media, PowerPoint, Microsoft Excel, Microsoft Word, Group Therapy, Case Management
Education
St. John Fisher College 2013 — 2015
Master's Degree, Mental Health Counseling/Counselor, 3.91/4.0
SUNY Oswego 2009 — 2011
BA, Broadcast Mass Communications with a minor in Expressive Arts Therapy
Finger Lakes Community College 2007 — 2008
A.S., Communications
Rochester Rehabilitation Center January 2015 - July 2015
Happiness House July 2014 - December 2014
Sutherland Global Services January 2013 - June 2014
Sears, Roebuck and Co. June 2012 - January 2013
Walt Disney World August 2011 - May 2012
Skills
Mental Health Counseling, Psychotherapy, Grief Counseling, Photoshop, Social Media, PowerPoint, Microsoft Excel, Microsoft Word, Group Therapy, Case Management
Education
St. John Fisher College 2013 — 2015
Master's Degree, Mental Health Counseling/Counselor, 3.91/4.0
SUNY Oswego 2009 — 2011
BA, Broadcast Mass Communications with a minor in Expressive Arts Therapy
Finger Lakes Community College 2007 — 2008
A.S., Communications
Cheryl Morey's Sutherland Global Services Experience February 2004 - January 2009
Job US Department of Education Studen Loans at Premiere Credit of North America
Industry Consumer Services
Experience
Premiere Credit of North America May 2012 - Present
Coast Professional, Inc. April 2010 - May 2012
Sutherland Global Services February 2004 - January 2009
Education
Genesee Community College 1999 — 2001
Associate's degree, Communications and Media Arts
Premiere Credit of North America May 2012 - Present
Coast Professional, Inc. April 2010 - May 2012
Sutherland Global Services February 2004 - January 2009
Education
Genesee Community College 1999 — 2001
Associate's degree, Communications and Media Arts
Scott Savage's Sutherland Global Services Experience April 1992 - Present
Job AVP at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services April 1992 - Present
UniFirst Corporation March 1991 - March 1992
Spacesaver Corporation May 1990 - March 1991
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Transition Management, Service Delivery, Vendor Management, Team Management, Contact Centers, CRM, Customer Satisfaction, Call Center Development, Operations Management, Performance Management, Customer Experience, Offshoring
Education
St. John Fisher College 1988 — 1990
Bachelor of Science (B.S.), Business Administration and Management, General
Finger Lakes Community College 1985 — 1987
Associate's degree, Business Administration and Management, General
Sutherland Global Services April 1992 - Present
UniFirst Corporation March 1991 - March 1992
Spacesaver Corporation May 1990 - March 1991
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Transition Management, Service Delivery, Vendor Management, Team Management, Contact Centers, CRM, Customer Satisfaction, Call Center Development, Operations Management, Performance Management, Customer Experience, Offshoring
Education
St. John Fisher College 1988 — 1990
Bachelor of Science (B.S.), Business Administration and Management, General
Finger Lakes Community College 1985 — 1987
Associate's degree, Business Administration and Management, General
ALLY PATRICK's Sutherland Global Services Experience September 2011 - Present
Job Customer Service / Sales at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services September 2011 - Present
Bed Bath & Beyond June 2008 - August 2010
Gensee community nursing home August 2006 - September 2008
Skills
Customer Service, Communication, Sales, Problem Solving, Computers, Customer Experience, Customer Satisfaction, Program Management
Education
Genesee Community College 2009 — 2010
n/a, General Studies
Alexander Central School 1995 — 2008
High School Diploma, General Studies
Sutherland Global Services September 2011 - Present
Bed Bath & Beyond June 2008 - August 2010
Gensee community nursing home August 2006 - September 2008
Skills
Customer Service, Communication, Sales, Problem Solving, Computers, Customer Experience, Customer Satisfaction, Program Management
Education
Genesee Community College 2009 — 2010
n/a, General Studies
Alexander Central School 1995 — 2008
High School Diploma, General Studies
James Smallwood's Sutherland Global Services Experience 2000 - 2002
Job I.T Technician, Technical Support, Help Desk
Industry Information Technology and Services
Experience
I.T Technician 2002 - 2015
Sutherland Global Services 2000 - 2002
Star Enterprises 1991 - 1999
Skills
Troubleshooting, Computer Hardware, Technical Support, Networking, Information Technology, Help Desk Support, Vendor Management, Operating Systems, Windows Server, Software Installation, Integration, Wireless Networking, Customer Service, Windows
Education
San Diego City College
Florida Community College at Jacksonville
Middleburg High
I.T Technician 2002 - 2015
Sutherland Global Services 2000 - 2002
Star Enterprises 1991 - 1999
Skills
Troubleshooting, Computer Hardware, Technical Support, Networking, Information Technology, Help Desk Support, Vendor Management, Operating Systems, Windows Server, Software Installation, Integration, Wireless Networking, Customer Service, Windows
Education
San Diego City College
Florida Community College at Jacksonville
Middleburg High
Nathan LaChapelle's Sutherland Global Services Experience June 2015 - Present
Job Senior Team Manager at Sutherland Global Services
Industry Management Consulting
Experience
Sutherland Global Services June 2015 - Present
Accenture July 2010 - June 2015
Wells Fargo Home Mortgage February 2005 - July 2010
Skills
Credit, Process Improvement, Microsoft Excel, Customer Service, Strategic Planning, Sales, Leadership, Microsoft Office, PowerPoint, Project Management, Team Building, Account Management, Training, Negotiation, New Business Development
Education
Western Carolina University 2000 — 2004
BS, Corporate Finance
Ruprecht-Karls-Universität Heidelberg / University of Heidelberg 2009 — 2009
UNC Charlotte
BA, History
Sutherland Global Services June 2015 - Present
Accenture July 2010 - June 2015
Wells Fargo Home Mortgage February 2005 - July 2010
Skills
Credit, Process Improvement, Microsoft Excel, Customer Service, Strategic Planning, Sales, Leadership, Microsoft Office, PowerPoint, Project Management, Team Building, Account Management, Training, Negotiation, New Business Development
Education
Western Carolina University 2000 — 2004
BS, Corporate Finance
Ruprecht-Karls-Universität Heidelberg / University of Heidelberg 2009 — 2009
UNC Charlotte
BA, History
Sean Lilly-Wilson's Sutherland Global Services Experience June 2003 - June 2007
Job Website Technical support at Staples Business Advantage
Industry Business Supplies and Equipment
Experience
Staples Business Advantage July 2007 - Present
Sutherland Global Services June 2003 - June 2007
Education
Hofstra University
Bachelor of Arts (B.A.), Humanities/Humanistic Studies
Staples Business Advantage July 2007 - Present
Sutherland Global Services June 2003 - June 2007
Education
Hofstra University
Bachelor of Arts (B.A.), Humanities/Humanistic Studies
Kevin Zepp's Sutherland Global Services Experience June 2013 - September 2013
Job Technical Support Specialist
Industry Telecommunications
Experience
Sutherland Global Services June 2013 - September 2013
Bright House Networks July 2007 - November 2011
Bright House Networks January 2007 - July 2007
Bright House Networks April 2005 - January 2007
AT&T Local Network Services August 2003 - December 2004
AT&T Local Network Services March 2003 - August 2003
Skills
Computer Technology, Computer Hardware, Hardware, IT Hardware Support, Computer Repair, Computer Maintenance, Computer Security, Technical Support, Wireless Networking, Windows 8, Windows 7, Windows Vista, Windows XP Pro, Windows 2000, MS-DOS, MAC OS X Tiger, Ubuntu, Android, Internet Explorer, Firefox, Google Chrome, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, ICOMS, Remedy AR System, Remedy Ticketing System, BMP Ticketing, DOCSIS 3, Software Installation, Software Documentation, Technical Documentation, Technical Training, Employee Training, Call Centers, Wireless
Education
Full Sail University 1999 — 2001
Associate of Science Degree, Computer Animation
Lake Howell High School 1990 — 1994
Highschool diploma, Academics, 3.4 GPA
Sutherland Global Services June 2013 - September 2013
Bright House Networks July 2007 - November 2011
Bright House Networks January 2007 - July 2007
Bright House Networks April 2005 - January 2007
AT&T Local Network Services August 2003 - December 2004
AT&T Local Network Services March 2003 - August 2003
Skills
Computer Technology, Computer Hardware, Hardware, IT Hardware Support, Computer Repair, Computer Maintenance, Computer Security, Technical Support, Wireless Networking, Windows 8, Windows 7, Windows Vista, Windows XP Pro, Windows 2000, MS-DOS, MAC OS X Tiger, Ubuntu, Android, Internet Explorer, Firefox, Google Chrome, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, ICOMS, Remedy AR System, Remedy Ticketing System, BMP Ticketing, DOCSIS 3, Software Installation, Software Documentation, Technical Documentation, Technical Training, Employee Training, Call Centers, Wireless
Education
Full Sail University 1999 — 2001
Associate of Science Degree, Computer Animation
Lake Howell High School 1990 — 1994
Highschool diploma, Academics, 3.4 GPA
Caleb Freitas's Sutherland Global Services Experience October 2011 - February 2014
Job Engineer at IV4, Inc.
Industry Information Technology and Services
Experience
IV4, Inc. April 2015 - Present
SIGMA Marketing Insights February 2014 - April 2015
Sutherland Global Services October 2011 - February 2014
Weswood February 2010 - January 2012
Skills
Windows Server, Troubleshooting, Technical Support, Active Directory, ITIL
Education
Genesee Community College
Computer Technology/Computer Systems Technology
Monroe Community College
System, Networking, and LAN/WAN Management/Manager
IV4, Inc. April 2015 - Present
SIGMA Marketing Insights February 2014 - April 2015
Sutherland Global Services October 2011 - February 2014
Weswood February 2010 - January 2012
Skills
Windows Server, Troubleshooting, Technical Support, Active Directory, ITIL
Education
Genesee Community College
Computer Technology/Computer Systems Technology
Monroe Community College
System, Networking, and LAN/WAN Management/Manager
Vinoth Chandrasekar's Sutherland Global Services Experience December 2008 - December 2011
Job Marketing & Recruiting Administrator at Teamrecruiter.com
Industry Market Research
Experience
Teamrecruiter.com August 2014 - Present
Teamrecruiter.com January 2014 - July 2014
Wipro BPO December 2011 - August 2013
Sutherland Global Services December 2008 - December 2011
Skills
Team Management, Customer Service, Sales, Microsoft Office, Teamwork, Marketing Management, QuickBooks, Customer Support, Citrix, Payroll Analysis, Situation Analysis, Garnishments, Phone Etiquette, Trend Forecasting, Recruiting, Technical Recruiting, Background Checks, Reference Checking
Education
George Brown College 2013 — 2014
Marketing
Teamrecruiter.com August 2014 - Present
Teamrecruiter.com January 2014 - July 2014
Wipro BPO December 2011 - August 2013
Sutherland Global Services December 2008 - December 2011
Skills
Team Management, Customer Service, Sales, Microsoft Office, Teamwork, Marketing Management, QuickBooks, Customer Support, Citrix, Payroll Analysis, Situation Analysis, Garnishments, Phone Etiquette, Trend Forecasting, Recruiting, Technical Recruiting, Background Checks, Reference Checking
Education
George Brown College 2013 — 2014
Marketing
Sarah Lipscomb's Sutherland Global Services Experience January 2012 - June 2012
Job Document Processor at Citi
Industry Accounting
Experience
Citi December 2014 - Present
Sutherland Global Services January 2012 - June 2012
Grunley Construction Company, Inc. December 2008 - April 2009
Grunley Construction Company, Inc. July 2007 - December 2008
Accountemps February 2006 - July 2007
Capricorn Pharma Inc. October 2005 - January 2006
Skills
Accounts Payable, Payroll, Accounting, Microsoft Excel, Microsoft Word, Journal Entries, Financial Analysis, Office Administration, Filing, Data Entry, Financial Statements, Auditing, Trial Balance, Setting up businesses, QuickBooks, Peachtree, Timberline Accounting
Education
Frederick Community College 2002 — 2014
General Education
Citi December 2014 - Present
Sutherland Global Services January 2012 - June 2012
Grunley Construction Company, Inc. December 2008 - April 2009
Grunley Construction Company, Inc. July 2007 - December 2008
Accountemps February 2006 - July 2007
Capricorn Pharma Inc. October 2005 - January 2006
Skills
Accounts Payable, Payroll, Accounting, Microsoft Excel, Microsoft Word, Journal Entries, Financial Analysis, Office Administration, Filing, Data Entry, Financial Statements, Auditing, Trial Balance, Setting up businesses, QuickBooks, Peachtree, Timberline Accounting
Education
Frederick Community College 2002 — 2014
General Education
Ian Parfitt's Sutherland Global Services Experience December 2009 - August 2010
Job Advanced Repair Agent at Geek Squad
Industry Information Technology and Services
Experience
Geek Squad September 2010 - Present
Sutherland Global Services December 2009 - August 2010
Public Outreach Fundraising February 2009 - August 2009
GameStop October 2007 - February 2009
Education
Rochester Institute of Technology 2012 — 2016
Electrical and Electronics Engineering (Robotics), Sophomore
Finger Lakes Community College 2011 — 2012
Transferred to RIT, Engineering Science, N/A
Geek Squad September 2010 - Present
Sutherland Global Services December 2009 - August 2010
Public Outreach Fundraising February 2009 - August 2009
GameStop October 2007 - February 2009
Education
Rochester Institute of Technology 2012 — 2016
Electrical and Electronics Engineering (Robotics), Sophomore
Finger Lakes Community College 2011 — 2012
Transferred to RIT, Engineering Science, N/A
Michael Nock's Sutherland Global Services Experience October 2012 - March 2013
Job Contractor at TEKsystems
Industry Computer Networking
Experience
Frontier Communications October 2014 - Present
TEKsystems October 2014 - Present
Bosch Security Systems July 2014 - September 2014
Kelly Services July 2014 - September 2014
Scardino Construction February 2013 - August 2014
Staples July 2013 - July 2014
Sutherland Global Services October 2012 - March 2013
NJ Electric Corp November 2011 - February 2012
Stewart Talent September 2008 - January 2012
Request Model Management June 2004 - January 2010
Skills
Sales, Customer Service, Microsoft Office, Project Management, Sales Management, Windows 7, Windows 8, CCENT, Account Management, Adobe Acrobat, Linux, IBM AS/400, SAP, Active Directory, Oracle Applications, Avaya Technologies, Cisco Routers, CRM Databases, Microsoft Exchange, Windows Remote Desktop, Google+, Android Development, Fashion Photography, Business Strategy, New Business Development, Business Development, iOS, Computer Networking, Online Social Networking, Business Networking, Social Networking, Cisco Networking, Wireless Networking, Salesforce Training, Cloud Storage, Cloud Applications
Education
Georgia Perimeter College 2009 — 2011
Business Administration and Management, General
Frontier Communications October 2014 - Present
TEKsystems October 2014 - Present
Bosch Security Systems July 2014 - September 2014
Kelly Services July 2014 - September 2014
Scardino Construction February 2013 - August 2014
Staples July 2013 - July 2014
Sutherland Global Services October 2012 - March 2013
NJ Electric Corp November 2011 - February 2012
Stewart Talent September 2008 - January 2012
Request Model Management June 2004 - January 2010
Skills
Sales, Customer Service, Microsoft Office, Project Management, Sales Management, Windows 7, Windows 8, CCENT, Account Management, Adobe Acrobat, Linux, IBM AS/400, SAP, Active Directory, Oracle Applications, Avaya Technologies, Cisco Routers, CRM Databases, Microsoft Exchange, Windows Remote Desktop, Google+, Android Development, Fashion Photography, Business Strategy, New Business Development, Business Development, iOS, Computer Networking, Online Social Networking, Business Networking, Social Networking, Cisco Networking, Wireless Networking, Salesforce Training, Cloud Storage, Cloud Applications
Education
Georgia Perimeter College 2009 — 2011
Business Administration and Management, General
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY