Aspect Communications
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Aspect Communications Employees
Genesys November 2012 - Present
GENESYS (formerly part of Alcatel-Lucent) August 2005 - 2012
Aspect Communications October 1999 - August 2005
AT&T labs February 1998 - October 1999
Siemens May 1996 - February 1998
Consulting to IMT, Ghaziabad November 1996 - January 1998
Skills
Technical Staff..., Technical Product..., Technical Product..., Technical Product Sales, SOA, SIP, VoIP, IVR, CTI, Mobile Technology, Contact Centre..., SDK development, Offshore Software..., Microsoft Technologies, SaaS, IMS, Unified Communications, Agile Methodologies, SOA Governance, Strategic Planning, P&L Accountability, Strategic Leadership, Technical Leadership, Cross-functional Team..., Concept to Launch, Global Teams, Collaborative Leadership, Executive Level..., Multi-million Dollar..., Pre-sales, Contact Centers, Genesys, Software Development, Enterprise Software, Web Services, Management, Professional Services, Cloud Computing, IMS DB/DC, P&L
Education
University of California, Berkeley 2004 — 2007
Business Administration
Institute of Management Technology
Masters, Computers, Computer Science
Backroads January 2014 - Present
Backroads 2007 - Present
Backroads 2006 - 2007
Backroads 2005 - 2007
Backroads 2004 - 2005
Aspect Communications 2001 - 2003
Skills
Customer Relations, Strategic Planning, Event Planning, Direct Marketing, Program Management, Event Management, Marketing Communications, Management, Marketing, Budgets, Business Development, Contract Negotiation, Cross-functional Team..., Nonprofits
Education
Santa Clara University 1997 — 2001
Bachelors of Science
J Technology Solutions, Inc. November 2014 - Present
Judicial Council of California - Administrative Office of the Courts February 2007 - November 2014
Judicial Council of California-Administrative Office of the Courts July 2005 - January 2007
Aspect Communications October 2000 - June 2004
Skills
Telecommunications, Strategic Planning, Crestron, Team Building, Video Conferencing, Unified Communications, Extron, AV, Video, Integration, Customer Service, TCP/IP, Sound, Project Coordination, Account Management, Wireless, Project Management, Budgets, Leadership, IP, Program Management, Management, Public Relations, Tandberg, Testing, Multimedia, Team Leadership, Project Planning, Contract Negotiation, Video Production, Public Speaking, System Design, Streaming Media, Technical Writing, Editing, AMX, Strategic Partnerships, Government, Troubleshooting, Digital Signage, Social Media, Trade Shows, Training, Vendor Management, Systems Design, Digital Video, Marketing Communications, Event Management, Event Planning, Product Management
Education
University of Massachusetts, Amherst 1994 — 1998
Mass Communications
Genesys 2006 - Present
Genesys 2000 - 2002
Aspect Communications 1995 - 2000
Procter & Gamble 1989 - 1995
Procter and Gamble 1985 - 1989
Skills
CTI, IVR, Contact Centers, Contact Center..., Contact Centre..., Contact Center..., Telecommunications, Customer Service, RFP, Project Management, Management
Education
University of Cincinnati 1980 — 1985
BS, Engineering
Independent Contractor October 2014 - Present
Genesys May 2004 - October 2014
Aspect Communications February 1994 - January 2004
Education
University of Southern California
Masterâs Degree
Westmont College
Bachelorâs Degree
Ntegrated Solutions June 2015 - Present
ANPI December 2014 - May 2015
Windstream Communications March 2012 - May 2013
Muzak August 2010 - April 2012
Infor Global Solutions January 2010 - August 2010
Visual Business Solutions March 2008 - August 2009
Zeacom June 2006 - March 2008
Skubalon July 2000 - January 2006
Intecom December 1997 - June 2001
Aspect Communications June 1995 - November 1997
Skills
Solution Selling, Account Management, Selling, Telecommunications, Sales Operations, Cloud Computing, B2B, Enterprise Software, Sales, Call Center, Management, Social Media Marketing, Hosted Unified..., Customer Service, Start-ups, Networking, Key Account Management, SaaS, Channel Partners, Business Intelligence, Competitive Analysis, Unified Communications, Call Centers, Leadership, Marketing Strategy, Sales Process, Marketing, Salesforce.com, Sales Management, Data Center, New Business Development, Direct Sales, Professional Services, Telephony, Contract Negotiation, VoIP, Channel, Managed Services, Cold Calling, CRM, Customer Retention, Lead Generation, Customer Satisfaction, Business Development, Training, IP, Product Marketing, Strategic Partnerships, Customer Relations, Consulting
Education
Southern Methodist University
Graduate Marketing Program
University of Massachusetts at Lowell
BS, Management Information Systems
Osterhout Design Group September 2010 - Present
Sierra Nevada Corporation November 2003 - August 2010
Inter-4 January 2002 - October 2003
ASPECT COMMUNICATIONS January 1999 - October 2001
ASPECT Telecommunications March 1993 - December 1998
PPG BIOMEDICAL SYSTEMS January 1986 - December 1992
HARRIS DIGITAL TELEPHONE SYSTEMS January 1982 - December 1985
Burroughs 1979 - 1981
Skills
JMS, C++, Linux, Java, Perl, C, Unix, Software Project..., Windows CE, System Architecture, Software Architecture, Product Development, Product Management, Mobile Applications, Augmented Reality, Embedded Linux, Android Development, Middleware, Socket Programming, Multicast, Embedded SQL, Windows XP Pro, VxWorks, Situational Awareness, GPS Tracking, Software Development
Education
Union College 1975 — 1979
BSEE, Minor in Physics
Horace Greeley High School 1971 — 1975
9-12
Sitel June 2012 - Present
Sitel July 2010 - June 2012
Nissan North America September 2009 - March 2010
Link2Gov March 2006 - September 2009
HealthStream 2003 - 2006
Aspect Communications July 2000 - November 2003
Skills
Process Improvement, Vendor Management, IT Service Management, Call Center, ITIL, Management, Incident Management, Change Management, Call Centers, Service Delivery, Business Analysis, IT Strategy, Leadership, Outsourcing, Information Technology, IT Operations, BMC Remedy, Problem Management, Sla, Disaster Recovery, Data Center, Software Documentation, IT Management, Business Process, Service Desk, PMP, BPO, Team Management, Team Leadership, CRM, Business Process..., Contact Centers, SLA, Customer Experience, Operations Management, Workforce Management, Customer Satisfaction, Customer Service, Integration
Education
University of Phoenix 2005 — 2007
University of Phoenix - Nashville Campus 2002 — 2007
Master's degree, HRM
Zephyr January 2007 - Present
Safeway March 2013 - April 2015
Safeway January 2010 - March 2013
Safeway June 2009 - December 2009
Safeway March 2008 - June 2009
Safeway August 2006 - March 2008
AT&T June 2004 - March 2005
Aspect Communications January 2001 - November 2001
Aspect Communications May 2000 - January 2001
Aspect Communications October 1998 - May 2000
Skills
Financial P, Financial Forecasting, Forecasting, Financial Analysis, Financial Reporting, Finance, Project Planning, Essbase, Financial Modeling, Income Statement, Variance Analysis, Pricing, Managerial Finance, Analysis, Strategic Financial..., Budgets, Management, Competitive Analysis, Strategy, P&L, Financial Planning
Education
Santa Clara University - Leavey School of Business 1997 — 1998
MBA, Economics and Finance
Institute of Chartered Accountants of India 1991 — 1994
CPA, Accounting
Narsee Monjee College of Commerce and Economics 1985 — 1990
HSC, Commerce
Jamnabai Narsee School 1973 — 1985
ICSE
ON Semiconductor August 2014 - February 2015
Aptina October 2008 - August 2014
TIBCO Software November 2006 - June 2008
Intuit Inc. November 2002 - November 2006
Redback Networks October 2000 - November 2002
Aspect Communications December 1995 - April 2000
Wall Data August 1993 - December 1995
Applied Materials 1990 - 1991
Skills
Foreign Exchange, Investment Management, Cash Flow Forecasting, Cash Management, Treasury Management, Bank Relationship..., Treasury Services, Corporate Finance, Accounting, Stock Administration, Compensation Structures, Financial Risk..., Insurance, Business Loans, Lines Of Credit, Internal & External..., Investor Relations, Travel Management, Credit Cards, Expense Reports, Team Leadership, Team Building, Business Process..., Business Strategy, Letters of Credit, A/R Collections, Order to Cash, Tax, Treasury, Sarbanes-Oxley Act, Investments, Financial Risk, Risk Management, Finance, Financial Modeling, Financial Analysis, Forecasting, Mergers & Acquisitions
Education
Thunderbird School of Global Management 1989 — 1991
Master's Degree, International Management, graduated with honors
University of California, Santa Barbara 1984 — 1987
Bachelor of Arts, Political Science, graduated with honors
University City High School
High School, graduated with honors
Vanderbilt University Medical Center August 2015 - Present
Addus HomeCare, Inc. July 2015 - August 2015
The Regis Company February 2014 - May 2015
The Regis Company July 2013 - February 2014
Intellinex LLC, A Xerox Company August 2011 - June 2013
Intellinex LLC, A Xerox Company July 2007 - August 2011
Aspect Software June 2005 - July 2007
Aspect Software June 2003 - June 2005
Aspect Communications June 2000 - June 2003
Metro Nashville Public Schools June 1999 - June 2000
Skills
Critical Thinking, Active Listening, Customer Service, Self-motivation, Time Management, Collaborative Problem..., Logistics, Cross-functional Team..., Microsoft Office, Project Management, Instructional Design, Needs Analysis, Leadership, Adult Education, Adult Learning Theory, Technical Training, Organizational Learning, Workshop Facilitation, Job Aids, Curriculum Design
Education
NATS, Inc 2015 — 2015
Certified Nursing Assistant, Nursing Assistant/Aide and Patient Care Assistant/Aide
University of Phoenix 2002 — 2005
MAEd, Adult Education and Distance Learning
Vanderbilt University 1994 — 1998
BS, Early Childhood Education and Early Childhood Special Education
ConvergeOne Collaboration (formerly Spanlink Communications) August 2008 - Present
Aspect Software April 2005 - July 2008
Aspect Communications May 1998 - March 2005
Gold Systems August 1995 - March 1998
Skills
Unified Communications, Solution Selling, IVR, Contact Centers, SaaS, Enterprise Software, ACD, Workforce Management, Telephony, VoIP, Cloud Applications, Sales, Sales Process, Presentations, Selling, Management, Leadership, CTI, Managed Services, Professional Services, Avaya, Telecommunications, Process Improvement, Cloud Computing, Customer Satisfaction, SIP, Channel Partners, Go-to-market Strategy, Salesforce.com, Avaya Technologies, Call Centers, CRM, Cisco Technologies
Education
University of Colorado Boulder 1990 — 1994
BS, Business, Economics
University of Colorado at Boulder - Leeds School of Business 1990 — 1994
Bachelor of Science (B.S.), International Business
NEC Energy Solutions, Inc. May 2014 - Present
A123 Systems July 2012 - May 2014
American Capital Energy February 2011 - May 2012
Bose Corporation August 2010 - February 2011
Sun Microsystems March 2004 - February 2010
Macgregor April 2001 - July 2003
Aspect Communications March 1999 - April 2001
Voicetek Corporation October 1995 - March 1999
Hewlett Packard June 1989 - August 1995
Apollo Computer July 1984 - June 1989
Skills
Program Management, Cross-functional Team..., Product Management, Agile Methodologies, SaaS, Windows, Cloud Computing, Software Development, Management, Data Center, Product Development, Process Improvement, Testing, Business Process, Project Management, SDLC, Leadership, Integration, Software Project..., Team Building, Strategic Planning, PMP, Engineering, Vendor Management, IT Strategy, MS Project, Telecommunications, Change Management, Start-ups, Quality Assurance, Manufacturing, Scrum, Team Management, Strategy, Enterprise Software, Business Process..., Operations Management
Education
University of Massachusetts Lowell 1981 — 1985
MBA, Business Administration
University of Massachusetts Lowell 1977 — 1981
BSEE, Electrical Engineering
Kronos, Inc February 2002 - Present
Aspect Communications January 2000 - January 2002
Information Management Associates February 1998 - January 2000
Marketing Information Systems 1995 - 1998
Conundrum Data Solutions April 1991 - June 1996
Aspen Club Enterprises October 1988 - May 1991
Duke Communications April 1986 - October 1988
Healthcare Software Systems March 1985 - April 1986
Callon Petroleum/Justiss Oil May 1982 - October 1985
Skills
Enterprise Software, Pre-sales, Consulting, CRM, Call Center, SaaS, Solution Selling, Professional Services, Business Development, Product Marketing, Start-ups, New Business Development, Sales Management, Sales Process, Management Consulting, Strategy, Workforce Management, Strategic Partnerships, Product Management, Program Management, Sales, Management, Leadership, Outsourcing, Business Process, Software Industry, Account Management, Selling, Lead Generation, Cloud Computing, Business Intelligence, Salesforce.com, Call Centers, Complex Sales, Mentoring
Education
University of Chicago 1995 — 1996
University of Mississippi 1978 — 1982
New Chapter, Inc. (Subsidiary of Procter & Gamble) March 2014 - Present
New Chapter, Inc. May 2013 - February 2014
New Chapter Canada April 2011 - April 2013
New Chapter, Inc. July 2004 - April 2011
Aspect Communications April 1997 - August 2001
Skills
Marketing Communications, Public Speaking, Marketing, International Relations, Sales Process, Sales Operations, Sales, Sales Management, International Sales, Strategic Planning, Marketing Strategy, Customer Service, Product Development, Business Development, New Business Development, Team Building, Brand Management, Account Management, Forecasting, Strategy, Cross-functional Team..., Retail, Merchandising, Market Research, Leadership
Education
Simmons College
Bachelor of Arts (B.A.), International Business
Ericsson December 2013 - Present
Cisco Systems June 2012 - December 2013
2WIRE October 2005 - May 2012
Pace Americas, Inc October 2005 - May 2012
Oracle Corp May 1999 - October 2005
Portal Software at Oracle Corp February 1999 - October 2005
Aspect Communications March 1998 - February 1999
Aspect Communications 1998 - 1998
Education
San Jose State University
M.S, Computer Science
San Jose State University
MS, Computer Science
Cisco Systems, Inc. September 2000 - Present
Free-Lance Musician August 1996 - Present
Newton Symphony Orchestra 1997 - 2005
Aspect Communications January 1998 - September 2000
Fidelity Investments June 1996 - January 1998
Siemens Rolm Communications August 1987 - May 1996
Siemens 1987 - 1996
ROLM 1987 - 1996
Intel Corporation August 1981 - July 1987
Skills
Distributed Systems, Java, Linux, Unified Communications, Leadership, SIP, Cloud Computing, VoIP, Team Leadership, TCP/IP, SNMP, Agile Methodologies, Engineering, ClearCase, Cisco Technologies, H.323, Network Processors
Education
University of Pennsylvania 1980 — 1981
MSE, Computer and Information Science
University of Pennsylvania 1976 — 1980
BSE, Computer Science
Vanderbilt Mortgage and Finance, Inc October 2009 - Present
The Godel Group October 2008 - October 2009
PhoenixCTI July 2003 - October 2008
Aspect Communications February 2001 - August 2002
US Interactive January 2000 - January 2001
Interliant August 1997 - January 2000
ABN AMRO - Hoare Govett October 1994 - May 1995
Skills
Sales, Marketing, Strategy, Analysis, Finance, Information Technology, Salesforce.com, Marketing Communications, Training, Customer Service, Project Management, Time Management, Public Speaking, Business Process, Business Strategy, CRM, Process Improvement, Leadership, Customer Satisfaction, Management, Marketing Strategy, Contract Negotiation, Business Development, New Business Development, Start-ups, Call Centers, Strategic Planning, Forecasting, Sales Management, Team Leadership, Business Analysis, Account Management, Budgets, Vendor Management, Team Building, Recruiting
Education
University of Georgia - Terry College of Business 1995 — 1997
MBA, Finance, IS
University of Georgia - Grady College of Journalism 1991 — 1994
ABJ, Major - Advertising / Minor - Spanish
Aspect Software April 2014 - Present
Aspect Software May 2013 - Present
Magnet Consulting, LLC May 2009 - February 2013
Aspect Software May 2007 - May 2009
Aspect Software 2001 - May 2007
Aspect Communications 1999 - 2001
TCS 1997 - 1999
Education
Tennessee Technological University 1992 — 1996
Bachelor of Science, Mathematics
Cleveland High School
Cornerstone OnDemand April 2012 - Present
Blackboard Collaborate Division, Blackboard, Inc. August 2008 - March 2012
Elluminate August 2008 - August 2010
Saba (acquired Centra) February 2006 - July 2008
Centra Software 2004 - February 2006
Intertel Communications 2003 - 2004
Aspect Communications 1999 - 2002
Natural Microsystems 1996 - 1999
Skills
Solution Selling, Enterprise Software, SaaS, Consultative Selling, Cloud Computing, Security, Pre-sales, Windows, Competitive Analysis, Problem Solving, Telecommunications, Web Applications, VoIP, C++, Linux, XML, HTML, TCP/IP, Content Management, Webinars, Software Sales, Video, Salesforce.com, Sales Enablement, Selling, Sales, Software Industry
Education
University of Massachusetts Dartmouth
BS
IBM January 2014 - Present
IBM January 2013 - January 2014
IBM March 2012 - January 2013
IBM January 2010 - March 2012
IBM March 2006 - August 2010
Aspect Communications January 1999 - January 2004
NetSuite 1997 - 1998
Skills
Direct Sales, Management, Sales, SaaS, Software Industry, Cloud Computing, Solution Selling, Finance, Enterprise Software, Insurance, Account Management, Professional Services, Sales Process, Selling, Salesforce.com, Integration, CRM, Leadership
Education
University of Maine 1986 — 1989
Bachelor of Arts (B.A.)
Aspect Communications March 1997 - February 2001
Tandem Computers September 1986 - February 1997
Tymshare, Inc. 1981 - 1986
Skills
ERP, Cloud Computing, Integration, Requirements Analysis, Management, Project Management, Business Analysis
Education
Santa Clara University - Leavey School of Business 1992 — 1994
MBA, Management
eLoyalty a TeleTech Company July 2012 - Present
Convergys April 2010 - July 2012
Arise Virtual Solutions Inc. 2009 - June 2011
Genesys January 2005 - October 2009
Nuasis 2002 - 2005
Aspect Communications July 1998 - September 2002
Siemens Enterprise Communications November 1996 - July 1998
Skills
SaaS, Direct Sales, Call Center, Contact Centers, Solution Selling, Enterprise Software, Salesforce.com, IVR, Account Management, Telecommunications, Product Management, Sales Management, New Business Development, Lead Generation, CRM, Telephony, Call Centers, Customer Experience, VoIP, Cloud Computing, CTI, Selling, Management, Channel Partners, Managed Services, Sales Process, Unified Communications, Professional Services, Start-ups, Pre-sales, ACD, Partner Management, Leadership, Go-to-market Strategy, Mobile Devices, SIP, Product Marketing, Sales, Demand Generation, Inbound Marketing, Outsourcing, Avaya, Business Alliances, Sales Enablement, Vendor Management, Sales & Marketing..., Software Industry, Sales Operations, Strategic Partnerships, BPO
Education
San Jose State University 1980 — 1983
BS, Marketing, Management
Aspect Software October 2011 - Present
HRM Properties August 2006 - October 2011
Gold Systems January 2008 - January 2010
Keller Williams Realty Professionals September 2002 - August 2006
Aspect Communications April 2002 - July 2002
Gold Systems October 2000 - March 2002
Aspect Communications October 1993 - October 2000
Evolving Systems February 1988 - September 1993
StorageTek September 1983 - December 1985
Skills
Unified Messaging, OCS, Telecommunications, Unified Communications, Real Estate, Foreclosures, IVR, REO, Business Development, Relocation, Software Development, VoIP, Lync Server 2010, Sales Operations, Investment Properties, Training, Buyer Representation, Customer Service, Integration, Sales, Investors, Start-ups, Selling, Residential Homes, Sellers, Microsoft Exchange, Time Management, Budgets, New Business Development, Negotiation, Solution Selling, Software Documentation, First Time Home Buyers, Professional Services, Salesforce.com, Marketing, Sales Management, Contract Negotiation, CTI, Short Sales, Enterprise Software, Call Centers, Resellers, SaaS, Referrals, Account Management, Direct Sales, Networking, Lead Generation, Single Family Homes
Education
Weber State University 1986 — 1988
Bachelor of Science, Computer Information Systems
University of Colorado Boulder - Leeds School of Business 1979 — 1983
Accounting
Boulder High School 1975 — 1978
UNC Health Care December 2012 - Present
UNC Health Care July 2010 - December 2012
Blue Cross & Blue Shield of North Carolina May 2001 - July 2010
Aspect Communications May 1997 - March 2001
Bank of America April 1996 - April 1997
Bank of America December 1991 - April 1996
Skills
Program Management, Project Management, Project Planning, Project Delivery, Technology Integration, Software Project..., Healthcare Information..., Business Intelligence, Team Building, Problem Solving, Requirements Analysis, SharePoint
Education
University of Mount Olive 2003 — 2005
BS, Business Administration, Management & Organizational Development
University of Maryland Baltimore
Business Administration
Oracle June 2012 - Present
Oracle November 2007 - June 2012
Transara October 2005 - November 2007
Aspect Communications October 1999 - October 2005
Bay Networks January 1996 - January 1997
Prospect Software January 1989 - January 1996
Skills
SaaS, Enterprise Software, Solution Selling, Cloud Computing, Siebel, Software Industry, CTI, Pre-sales, Unified Communications, Business Intelligence, Requirements Analysis, Professional Services, Solution Architecture, Enterprise Architecture, CRM, Integration, Business Alliances, Go-to-market Strategy, Partner Management, Channel Partners, Sales Enablement
Education
San Jose State University
Industrial Technology
tnAchieves October 2014 - Present
Hickman County Industrial Development Board October 2014 - Present
Aspect Software May 2010 - Present
Aspect Communications January 2002 - May 2010
TCS July 1991 - January 2002
Perimeter Technologies March 1988 - June 1991
Skills
Troubleshooting, Call Center, Active Directory, Call Centers, Professional Services, Project Planning, Technical Support, Telecommunications, Integration, Telephony, Workforce Management, System Deployment, VMware, Avaya, Contact Centers, Software Installation, Networking, Disaster Recovery, Service Delivery, Vendor Management, DNS, Sales Engineering, Windows Server, Customer Experience, Managed Services, Wireless, Switches, Data Center, Microsoft Technologies, Hardware, Databases, Software Documentation, Servers, WAN, IP, Windows, Virtualization, Solution Selling, Cisco Call Manager, DHCP, CRM, Operating Systems, Solution Architecture, VPN, IIS, Software Implementation, Microsoft Exchange
Education
University of Phoenix-Nashville Campus 2004 — 2009
Bachelor of Science (BS), Small Business Administration/Management
Cisco Systems September 2000 - May 2002
Cisco Systems November 1999 - August 2000
Intel Corporation February 1997 - October 1999
Aspect Communications 1998 - 1999
IBM Tivoli Software June 1989 - January 1997
Skills
Cross-functional Team..., Release Management, Program Management, Process Improvement, Coordination, Strategic Planning, Cisco Technologies, Cisco IOS, Clearcase, Agile Project Management, TCP/IP, Release Engineering, ClearCase, Perl, Agile Methodologies, Executive-level..., Virtual Teams, Escalations Management, Embedded Systems, Software Development, Unix, Cloud Computing, Device Drivers, Linux, SNMP, Data Center, Ethernet, Software Engineering
Education
The University of Texas at Austin 1986 — 1989
Bachelor of Science (B.S.), Computer Science
tiffany tran
Yahoo! 2006 - Present
Nuasis 2001 - 2006
Telera 2000 - 2001
Aspect Communications 2000 - 2000
Aspect Communications 1997 - 1999
Aspect Communications 1993 - 1997
ROLM Systems 1990 - 1993
ESL, Subsidiary of TRW 1987 - 1990
Central Intelligence Agency 1983 - 1987
Education
University of Missouri-Rolla 1982 — 1987
BS, Computer Science
Saba February 2012 - March 2014
AR-Cash Flow Consulting March 2011 - February 2012
SanDisk September 2008 - March 2011
Novellus Systems September 2004 - September 2008
Aspect Communications August 2001 - September 2004
Cisco Systems August 2000 - June 2001
Skills
Process Improvement, Financial Analysis, Credit Risk, Revenue Recognition, Contract Negotiation, ERP, Collections, Negotiation, Letters of Credit, Credit Management, Billing Systems, Billing Process, Accounts Receivable, Oracle R12 Financials, SAP ERP, Team Building, Operational Excellence, Risk Management, Cross-functional Team..., Sarbanes-Oxley Act, Accounting, Forecasting, Management, Analysis
Education
Santa Clara University - Leavey School of Business
Certificatate Advanced Accounting Proficiency
University of California, Santa Barbara
B.A, Communication Studies
Accela, Inc. February 2013 - Present
Sustainable Danville Area April 2010 - Present
City of Pleasanton 2012 - 2012
CashEdge, Division of Fiserv August 2003 - April 2010
Marketing Clarity 1999 - 2003
Aspect Communications 1995 - 1999
Aspect Communications 1995 - 1999
Sprint 1991 - 1995
AT&T 1988 - 1991
Skills
SaaS, Strategic Partnerships, Product Management, Start-ups, Cloud Computing, Solution Selling, Go-to-market Strategy, Business Strategy, Business Development, Account Management, Enterprise Software, Product Marketing, Blogging, Email Marketing, Sales Operations, CRM, Selling, Cross-functional Team..., Strategy, Marketing, Sales, Lead Generation, Social Media, Salesforce.com, Entrepreneurship, Competitive Analysis, Management, Product Launch
Education
Leadership San Ramon
State University of New York at Buffalo 1981 — 1985
Bachelor of Science (BSc), Business Management, Concentration Marketing
Ohlone College 2012 — 2012
Solar Technical Sales and Proposal Development Certificate, Renewable Energy
Accenture December 2009 - Present
Precept Financial Solutions August 2004 - November 2009
Credit Solutions of America March 2003 - August 2004
Ultimate Software 2002 - 2003
HireWorks 2001 - 2003
Aspect Communications 2000 - 2001
Xcelerate 1998 - 2000
Technology Solutions Company 1996 - 1998
Realtime Staffing 1995 - 1996
Daisytek International 1993 - 1995
Skills
Software Implementation, Online Marketing, Social Media Marketing, Marketing Strategy, Screening, Professional Services, Technical Recruiting, Talent Acquisition, Applicant Tracking..., ERP, Vendor Management, CRM, Human Resources, Recruiting, Business Development, Process Improvement, Management, Outsourcing, Consulting, Training, Leadership, Business Process, Oracle E-Business Suite
Education
Texas State University 1985 — 1989
BA, Advertising/Business Management
Berkner 1982 — 1985
High School Diploma
Wildlands Engineering, Inc. July 2010 - Present
Wildlands Realty, LLC April 2013 - Present
Queen City Development Group, LLC January 2002 - Present
Aspect Communications 2000 - 2002
Lucent Technologies 1997 - 2000
Digitel 1994 - 1997
Executone 1990 - 1994
Skills
Real Estate, Sales, Contract Negotiation, Selling, Marketing, New Business Development, Foreclosures, Negotiation, First Time Home Buyers, Strategic Planning, Marketing Strategy, Market Analysis, Sales Management, Direct Sales, Location Intelligence
Education
Sewanee-The University of the South 1986 — 1990
Bachelors of Arts, Psychology
The Westminster Schools 1985 — 1987
Zia Consulting September 2009 - Present
Zia Consulting May 2009 - September 2009
LongsPeakNet April 2009 - July 2009
Fair Isaac October 2003 - January 2009
Seurat Company September 2002 - October 2003
eConvergent September 1999 - September 2002
Aspect Communications July 1996 - September 1999
IBM June 1987 - June 1996
Skills
Software Development, Integration, SaaS, Consulting, Java, Product Management, Project Management, Enterprise Content..., Alfresco, Content Management, ECM, Agile Methodologies, XML, Business Process, Business Analysis, Enterprise Architecture, Web Services, Agile Project Management, SQL, Open Source, SOA, Solution Architecture, Telecommunications, CTI, CRM, Data Warehousing, Netezza, MySQL, Oracle, I18n, Hibernate, Subversion, Requirements Analysis, Scrum, Enterprise Software, Software Engineering, Java Enterprise Edition, System Architecture, Spring, Cloud Computing, Architecture, REST, Software Design, Unix, Tomcat, Distributed Systems, Linux, Mobile Applications, Maven
Education
The Ohio State University 1983 — 1987
BSEE, Electrical Engineering
Fairfield High School
ShoreTel October 2010 - Present
ShoreTel July 2008 - September 2010
Nimsoft November 2007 - June 2008
Sylantro Systems January 2000 - June 2007
Latitude Communications January 1995 - January 2000
Aspect Communications 1989 - 1995
Aspect Software 1989 - 1995
Micro Power Systems 1985 - 1989
Skills
VoIP, Unified Communications, Enterprise Software, Managed Services, Cloud Computing, SaaS, Product Management, CRM, Pre-sales, Project Management, Professional Services, Solution Selling, Sales, Telephony, Telecommunications, Management, Sales Operations, Direct Sales, Networking, Product Marketing, Start-ups, Account Management, Channel Partners, Cisco Technologies, IP, Wireless, Mobile Devices
Education
Santa Clara University
MBA, General Business
University of California, Los Angeles
BS, Economics
Resource Torrent February 2015 - Present
salesforce.com 2012 - 2014
Salesforce.com 2006 - 2012
URS Corp. August 2003 - June 2006
Aspect Communications 2000 - 2003
Oracle Corp. 1998 - 2000
Skills
Finance, Financial Analysis, Financial Modeling, Forecasting, Financial Reporting, Analytics, Corporate Finance, Business Analysis, Strategic Financial..., Hyperion Enterprise, Variance Analysis, Essbase, VBA, Salesforce.com, SaaS, Cloud Computing, Sales Compensation, Revenue Recognition, Financial Forecasting, Hyperion
Education
Stanford University 1993 — 1997
BA, Psychology
Sion Hill Group June 2011 - Present
Mobilitie September 2008 - October 2010
Argus Realty Investors June 2007 - July 2008
Argus Realty Investors January 2006 - July 2007
National Instruments June 2002 - August 2002
IBM/Tivoli January 2002 - May 2002
Dell Computers July 1999 - August 2001
Aspect Communications June 1997 - July 1999
Skills
Financial Analysis, Due Diligence, Financial Modeling, Real Estate, Forecasting, Financial Reporting, Analysis, Competitive Analysis, Strategic Planning, Property Management, Leases, Accounting, Asset Managment, Investment Properties, Budgets, Microsoft Excel, Asset Management
Education
The University of Texas at Austin - The Red McCombs School of Business 2001 — 2003
MBA
Rhodes College 1993 — 1997
BA, Business Administration
Kronos January 2013 - Present
VMware January 2011 - January 2013
Hewlett Packard April 2008 - March 2011
Hewlett-Packard April 2004 - April 2008
Aspect Communications 2000 - 2003
Aspect Communications 1996 - 2000
Switchview Inc February 1994 - October 1996
Skills
Channel Partners, Channel, Cloud Computing, Partner Management, Business Alliances, Strategic Alliances, Sales Management, Sales, Go-to-market Strategy, Sales Operations, Product Marketing, HP, Professional Services, Business Development, Product Management, Account Management, Strategy, Managed Services, Direct Sales, Data Center, Demand Generation, Resellers, New Business Development, SaaS, Sales Enablement, Channel Sales, Sales Process, Unified Communications, Enterprise Software, Storage, Strategic Partnerships, Salesforce.com
Education
University of New Haven
BA, Business Administration
Cisco Systems 2012 - Present
Cisco Systems 2010 - 2011
Convergys 2008 - 2010
Intervoice 2006 - 2008
Nuasis Corporation 1999 - 2006
Aspect Telecommunications 1988 - 1999
Aspect Communications 1988 - 1999
DAVID Systems May 1986 - July 1988
ROLM Corporation January 1983 - May 1986
ROLM Telecommunications 1982 - 1984
Skills
Product Management, VoIP, Call Center, Messaging, Enterprise Software, Unified Communications, Product Marketing, Telecommunications, SIP, IVR, Mobile, Product Life Cycle..., Mobile Devices, Product Lifecycle..., Call Centers, Data Center, Solution Selling, Wireless, Strategy, Go-to-market Strategy, SaaS, Start-ups, Telephony, Professional Services, Competitive Analysis, IP, Cloud Computing, Strategic Partnerships, Networking, Management, Channel Partners, Cisco Technologies, Contact Centers, Team Leadership, Pre-sales, CTI
Education
University of California, Berkeley 1978 — 1982
BA, Computer Science
N/A February 2010 - Present
Siperian 2009 - 2010
SS8 Networks 2007 - 2009
TuVox 2006 - 2007
Aspect Communications 2004 - 2005
Cisco 2004 - 2004
Latitude Communications 1999 - 2004
Aspect Telecommunications 1989 - 1999
ROLM Corporation 1978 - 1989
Ernst & Ernst 1975 - 1978
Skills
Cross-functional Team..., Program Management, Process Improvement, Strategy, Management, Project Management, Professional Services, Business Strategy, Call Center, Leadership, VoIP, Product Development, Team Management, Business Planning, SaaS, Enterprise Software, Telecommunications, Cloud Computing, Mergers & Acquisitions, Contact Centers, Executive Management, Integration, Manufacturing, Business Development, Start-ups, Call Centers, IVR, Strategic Partnerships, Vendor Management, Sales Operations, Sales, CRM, Training, Product Management
Education
Stanford University Graduate School of Business 1972 — 1975
MBA
Stanford University 1965 — 1970
B.S, Industrial Engineering; M.S., Operations Research
Atara Biotherapeutics, Inc. June 2012 - Present
Kleiner Perkins Caufield & Byers December 2009 - January 2013
Endwave Corporation January 2005 - May 2011
Network Equipment Technologies November 2001 - November 2009
Actel April 2008 - June 2009
Presidio Fund April 2005 - April 2009
Aspect Communications March 1997 - November 2000
Aspect Communications August 1998 - June 2000
TCSI November 1993 - March 1997
Sybase, Inc June 1992 - August 1992
Skills
Venture Capital, Mergers, Business Development, Business Planning, Business Strategy, Corporate Development, Corporate Finance, Due Diligence, ERP, Entrepreneurship, Executive Management, Finance, Financial Modeling, IPO, Internal Controls, Investments, Leadership, Management Consulting, Mergers & Acquisitions, Negotiation, Portfolio Management, Start-ups, Strategic Partnerships, Strategy, Valuation, Financial Analysis, Integration, Management, Acquisition Integration, Private Equity, Investor Relations, Accounting, Asset Management, Auditing, Competitive Analysis, Emerging Markets, Financial Reporting, Forecasting, Managerial Finance, Product Management, Restructuring, Revenue Recognition, SEC filings, Strategic Financial..., Strategic Planning
Education
Stanford University Graduate School of Business 1991 — 1993
MBA
University of Wyoming 1982 — 1986
BS, Accounting
Jazz Pharmaceuticals May 2015 - Present
Project Pathways October 2014 - May 2015
Gilead Sciences June 2012 - September 2014
Project Pathways February 2005 - June 2012
Openwave September 2001 - January 2005
Alteon Networks (acquired by Nortel) September 1999 - September 2001
Aspect Communications 1996 - 1999
Aspect Communications 1993 - 1996
Aspect Communications 1992 - 1993
Aspect Communications 1990 - 1992
Skills
Program Management, Cross-functional Team..., ERP, Process Improvement, CRM, Strategy, PMO, Integration, Project Management, Management, Requirements Analysis, Product Management, Product Development, Six Sigma, Budgets, Business Process..., Leadership, IT Management, Budgeting, Mergers & Acquisitions, Project Planning, Vendor Management, Consulting, Enterprise Software, SDLC, Project Delivery, Project Portfolio...
Education
Stanford University
Stanford Certified Project Manager (SCPM)
Santa Clara University 1986 — 1988
MBA
San Jose State University
BS Industrial Engineering
Big Heart Pet Brands (Formally Del Monte Foods) October 2013 - Present
The Clorox Company June 2009 - October 2013
IBM October 2000 - April 2009
Aspect Communications December 1997 - October 2000
Skills
HTML, Microsoft Excel, Microsoft Word, PowerPoint, Nielsen, IRI, 1010 Database, XML, Crystal Reports, SAP BW, JDA Pro-Space, Call Center Architecture, Training, Access, Management, Data Analysis, Project Management
Education
University of Delaware 1987 — 1991
Bachelor of Arts, Music
Johnson & Johnson September 2013 - September 2014
Johnson & Johnson June 2010 - September 2013
Johnson & Johnson November 2006 - June 2010
Johnson & Johnson November 2001 - January 2006
Apar Infotech January 1999 - January 2001
Aspect Communications January 1998 - January 1999
Rabbit Office Automation January 1994 - January 1998
South Bay Circuits January 1992 - January 1994
Skills
Strategic Planning, Integration, Negotiation, Contract Management, Selling Skills, Six Sigma, Cross-functional Team..., Medical Devices, Sales Operations, Management, Contract Negotiation, Product Launch, Pharmaceutical Industry, Healthcare, Sales Effectiveness, Training, CRM, Selling, Leadership, Salesforce.com, Marketing Strategy, Diabetes, Team Building, Pharmaceutical Sales, Sales Management, Sales, Sales Force Development, Strategy, Veeva CRM, Siebel, Strategic Prospecting, Digital Strategy, Digital Listening, Market Development, Program Management, Cardiology, Competitive Analysis, Capital Equipment, Hospitals, Managed Care
Education
Stanford University Center for Professional Development 2011 — 2012
Advanced Project Management Certification, PMO
University of Phoenix 2008 — 2009
Bachelor's Degree, Management, 3.54 GPA
Professional Development
Concur January 2011 - January 2014
Concur Technologies January 2006 - January 2011
Progress Software January 2002 - December 2006
Aspect Communications January 2001 - December 2002
Remedy Corporation January 1997 - December 2001
Sequel January 1994 - December 1996
PC DOCS January 1991 - December 1994
WANG Labs January 1984 - December 1991
Skills
Sales, SaaS, Account Management, Business Development, Enterprise Software, Cloud Computing, Solution Selling, CRM, New Business Development, Sales Management, executive level selling, Strategic Partnerships, Strategic Account Growth, Global Sales, International Sales &...
Education
University of Illinois at Urbana-Champaign - College of Business 1979 — 1984
Bachelor of Business Administration (BBA), Business Administration and Management, General
Boston MA 2015 - Present
Aspect Software 2008 - 2015
Aspect Communications 2001 - 2008
!hey software April 2000 - March 2001
Quintus, Nabnasset (Quintus acquired Nabnasset) August 1997 - March 2000
Hewlett-Packard November 1988 - July 1997
Lockheed Missiles and Space Company June 1987 - November 1988
Skills
Integration, Troubleshooting, Enterprise Software, Software Engineering, C++, C#, Distributed Systems, C, Windows, Object Oriented..., .NET, Multithreading, CTI, SQL, Microsoft SQL Server, Shell Scripting, Java, Unix, Scrum, Object Oriented Design, Agile Methodologies, ClearCase, Software Design, System Architecture, Databases, Web Services, IVR, WCF, TCP/IP, SOA
Education
Santa Clara University
Master’s Degree, Computer Engineering
UMass Boston
BA, Philosophy
eBay Inc December 2014 - Present
Xilinx April 2013 - November 2014
Yahoo! June 2012 - March 2013
Intuit Inc 2009 - 2012
Aeris Communications 2007 - 2009
Fairchild Semiconductor 2000 - 2007
Aspect Communications 1998 - 2001
Luxsonor Semiconductor 1998 - 2000
National Semiconductor 1997 - 1998
Zycad Corporation 1994 - 1997
Skills
Solaris, Sun, Clustering, Storage, Linux, Unix, System Administration, VMware, High Availability, Virtualization, Disaster Recovery, TCP/IP, Servers, NAS, Veritas Cluster Server, Windows, Shell Scripting, Active Directory, VMware ESX, C, Red Hat Linux, Apache, Architecture, System Architecture, Netbackup, CentOS, Computer Hardware, Operating Systems, SAN, Bash, RHEL, NFS, Windows Server, Hardware, Security, Nagios, Integration, RedHat
Education
Cardinal Mooney High School
State University of New York College at Brockport
BS, Computer Science
Cisco May 2015 - Present
LivePerson April 2012 - April 2015
Nexidia February 2011 - March 2012
Varolii Corporation (Formerly Par3) 2006 - February 2010
Informiam June 2004 - October 2006
Aspect Communications May 1999 - June 2004
CCS (acquired by EPOS) 1993 - 1997
Bell Atlantic 1988 - 1993
Skills
Customer Experience, New Business Development, Account Management, Call Center, Negotiation, Solution Selling, Customer Relations, IVR, Consultative Selling, Enterprise Software, Software Sales, Business Intelligence, Speech Recognition, Healthcare, Telecommunications, SaaS, Strategic Partnerships, Analytics, B2B, Business Development, CRM, Call Centers, Channel Partners, Cloud Computing, Contact Centers, Customer Service, Demand Generation, Direct Sales, E-commerce, Go-to-market Strategy, Lead Generation, Leadership, Managed Services, Management, Mobile Devices, Outsourcing, Pre-sales, Product Management, Product Marketing, Professional Services, Recruiting, Sales, Sales Enablement, Sales Management, Sales Operations, Sales Process, Salesforce.com, Selling, Software Industry, Start-ups
Education
The George Washington University 1982 — 1984
Bachelors
University of Richmond 1980 — 1982
RFH 1976 — 1980
F5 Networks June 2014 - Present
Cisco Systems, Inc January 2012 - May 2014
Cisco August 2010 - January 2012
Hewlett-Packard February 2009 - July 2010
ASG October 2007 - February 2009
VMware January 2007 - October 2007
Decision Dynamics September 2005 - January 2007
EMC June 2003 - September 2005
BuildPoint Corporation December 2002 - June 2003
Aspect Communications June 2000 - December 2002
Skills
Solution Selling, Enterprise Software, Cloud Computing, SaaS, New Business Development, Channel, Professional Services, Direct Sales, Go-to-market Strategy, Sales Process, Storage, Business Alliances, Salesforce.com, Data Center, Sales Management, Account Management, Partner Management, Virtualization, Managed Services, Demand Generation, Technology Sales, Oil & Gas Industry, Sales, Wireless, Outsourcing, Business Development, Selling, Lead Generation, Sales Operations, Sales Enablement, Pre-sales, Strategic Partnerships, Networking, Business Intelligence, Product Marketing, Telecommunications, Unified Communications, Product Management, Start-ups, Mobile Devices, VoIP, Vendor Management, Consulting, Multi-channel Marketing, Strategy, Security, Channel Partners, Cross-functional Team..., Key Account Management, CRM
Education
The Manchester Metropolitan University 1987 — 1990
BA (Honors), Economics
Avaya August 2014 - Present
ShoreTel September 2008 - August 2014
TerreStar Networks May 2006 - September 2008
Sylantro Systems April 2004 - April 2006
GoBeam/Covad January 2003 - April 2004
Gutnick and Associates December 2001 - December 2002
Aspect Communications April 1997 - November 2001
Nortel Networks October 1992 - March 1997
Octel Communications June 1990 - September 1992
Manitoba Telephone System May 1986 - September 1988
Skills
Product Marketing, Product Management, Telecommunications, Mobile Devices, Enterprise Software, VoIP, Cloud Computing, Solution Selling, Unified Communications, Strategy, Wireless, Networking, Competitive Analysis, Lead Generation, Program Management, Channel Partners, Product Development, Business Development, SaaS, Marketing Communications, IP, Professional Services, Marketing Management, Management, Strategic Partnerships, Go-to-market Strategy, Marketing Strategy, Sales Enablement, Leadership, Integrated Marketing, Business Alliances, Sales Operations, Account Management, Selling, Product Launch, Managed Services, Start-ups, Marketing, Multi-channel Marketing, Partner Management, Salesforce.com, Demand Generation, Cross-functional Team..., Sales, CRM, Mobile Applications, Strategic Communications, SIP
Education
The University of Western Ontario 1988 — 1991
MBA, Marketing
University of Manitoba 1982 — 1986
B.Sc., Business Administration
Schneider Electric August 2000 - Present
Aspect Communications August 1997 - August 2000
Skills
project management, illustrations, Text Editing, Digital Photography, Technical Writing, Technical Documentation, RFP Design, Electronics, Project Management, Illustration, MS Project, Electrical Engineering, Manuals, Power Distribution, Power Systems, Cross-functional Team..., FrameMaker
Education
Tennessee Technological University 1993 — 1997
Bachelor of Science, Technical Communication
Jawbone October 2012 - Present
Cisco Systems, Inc January 2004 - October 2012
Latitude Communications October 1998 - January 2004
Aspect Communications 1990 - October 1998
Skills
SIP, Telecommunications, RTP, UDP, TDM, Sound, VoIP, Enterprise Software, Linux, Embedded Systems, Audio Processing, Audio Conferencing, Digital Audio, Acoustic Measurement, Matlab, TCP/IP, Unified Communications, Digital Signal..., Testing, Firmware, Software Development, Algorithms, Device Drivers, Embedded Software, Cloud Computing, C++
Education
Stanford University
MS, Electrical Engineering
University of California, Berkeley
BS, Electrical Engineering and Computer Science
CKD USA Corporation February 2012 - Present
Coldwell Banker Residential Brokerage, Northern California December 2011 - February 2012
Better Homes and Gardens Real Estate MASON-McDUFFIE October 2010 - December 2011
SMC June 2002 - October 2010
Aspect Communications 1999 - 2002
Skills
Short Sales, Product Management, Product Marketing, Sales Process, Cross-functional Team..., Marketing, Customer Service, Sales, New Business Development, Negotiation, Marketing Strategy, Business Development, Real Estate, Selling, Cold Calling, Sales Management, Management, Product Development, Solution Selling, HAFA, Key Account Management, Sales Operations, Pneumatics, Contract Negotiation, Team Building, Manufacturing, Automation, Project Management, Direct Sales, Account Management
Education
UC Davis 1988 — 1993
BA, Economics and Philosophy
Genesys July 2004 - Present
Lyzasoft 1999 - February 2013
Aspect Software December 2001 - June 2004
eLoyalty May 2000 - December 2001
Calico Commerce 1999 - 2000
Aspect Communications November 1996 - 1999
Fujitsu Business Communication Systems 1987 - 1997
Burroughs Federal Systems Division June 1983 - December 1986
Skills
Mergers, Team Management, Financial Services, Enterprise Software, Contract Negotiation, Channel, Healthcare, Telecommunications, CRM, Management, New Business Development, Board Governance, Strategic Alliances, Sales Management, Sales Process..., Customer Experience..., Solution Selling, Call Centers, IVR, Selling, Telephony, Genesys, Lead Generation, Mobile Devices, Cloud Computing, Contact Centers, Sales, E-commerce, Software Industry, Direct Sales, Unified Communications, Go-to-market Strategy, Customer Experience, Sales Process, Channel Partners, Professional Services, Business Alliances, Marketing, SaaS, Consulting, Managed Services, Sales Operations, Partner Management, Strategic Partnerships, Salesforce.com, Outsourcing, Integration, Start-ups, Strategy, Pre-sales
Education
Towson University 1980 — 1983
BS, Business Administration
Healthways February 2015 - Present
Aspect Communications January 2000 - December 2001
Aegis Marketing Group May 1997 - December 1999
Skills
Account Management, Healthcare, Strategic Planning, Marketing Strategy, Marketing, Copywriting, Cross-functional Team..., Strategy, Process Improvement, Sales Operations, Marketing Communications, Public Speaking, Brand Development, Public Relations, Analytics, Lead Generation, Email Marketing, Integrated Marketing
Education
University of Kentucky 1992 — 1996
BBA, Marketing, Summa Cum Laude
Digital Comm Services Inc. 2011 - Present
Wakelight Technologies July 2011 - December 2011
U.S. Senate/Sergeant at Arms June 2001 - July 2011
Aspect Communications November 1997 - June 2001
Octel/Lucent December 1989 - October 1997
Skills
Customer Service, Customer Satisfaction, Strategic Planning, Collaboration Solutions, Unified Communications, Distributed Antenna..., Product Management, Telecommunications, Professional Services, Contract Negotiation, Employee Relations, Engineering, Executive Management, Operational Excellence, P&L Management, Marketing Strategy, Managed Services, Government, Contact Centers, Strategy, VoIP, Solution Selling, Direct Sales, Program Management, Vendor Management, Call Centers, Mobile Devices, SaaS, Integration, Cloud Computing, Wireless, Leadership, Management, Enterprise Architecture, Operations Management, Account Management, Entrepreneurship, Team Building, Start-ups, Training, Strategic Partnerships, Cross-functional Team..., Business Development, CRM, Budgets, Salesforce.com, Go-to-market Strategy, Product Marketing, Enterprise Software, Mergers & Acquisitions
Education
University of Cincinnati
Degree in Liberal Arts with minor in
ServTrans - LLC January 2008 - Present
Oracle May 2002 - December 2007
PeopleSoft 2002 - 2005
Autodesk 2000 - 2002
Aspect Communications 1999 - 2001
Nellcor Puritan Bennett January 1998 - October 1999
IBM Global Services April 1978 - December 1996
Skills
Customer Experience, Services Marketing, Business Strategy, Business Transformation, Mergers, Professional Services, Service Operations, Integrations, Business Management, Outsourcing, Program Management, Operations Management, Strategy Development, Customer Satisfaction, Strategic Planning, Management Consulting, Process Improvement, P&L Management, Business Process..., Customer Loyalty, Customer Relations, Team Leadership, Cross-functional Team..., Market Research, Business Analysis, Competitive Analysis, Strategy, Management, Customer Service, Enterprise Software, Integration, Business Alliances, Mergers & Acquisitions, Sales Operations, Solution Selling, Leadership, Vendor Management, Strategic Partnerships, CRM, Start-ups, Go-to-market Strategy, Cloud Computing, Product Management, SaaS, Executive Management, New Business Development, Analytics, Marketing, IT Strategy, Business Intelligence
Education
University of California, Berkeley
Industrial Engineering / Automotive Eng
Service King April 2014 - Present
Crump Insurance July 2011 - Present
Layered Technologies February 2005 - July 2011
Tao Group 2000 - 2002
AMX 1999 - 2000
Aspect Communications 1996 - 1998
Intervoice November 1992 - March 1997
Skills
Management, Microsoft SQL Server, Cloud Computing, Integration, Project Management, Vendor Management, Process Improvement, Microsoft Office, Agile Methodologies
Education
The University of Texas at Dallas 1992 — 2000
BSCS, Computer Science
VS Home Services June 2012 - Present
Yahoo! Inc. March 2004 - April 2008
Xoriant Corporation October 2002 - October 2003
Alteon Websystems (Nortel Networks) December 2000 - July 2002
Alteon Websystems (acquired by Nortel) 2000 - 2002
Aspect Communications April 1998 - December 2000
SBC March 1981 - April 1998
Skills
Oracle E-Business Suite, SDLC
Education
University of San Francisco
BS, Economics
University of San Francisco
Business / Economics, Business Administration Operations Management Applied Economics
Prudential Annuities March 2011 - Present
various places January 2009 - March 2011
Cheil Worldwide Inc. March 2004 - December 2008
various places November 2000 - January 2004
Brierley & Partners 1998 - 2000
Aspect Communications July 1995 - August 1998
Skills
Packaging, Television, Collateral, Marketing, Brochures, Copywriting, Graphic Design, Adobe Acrobat, Marketing Communications, Social Media, Art Direction, Creative Direction, Web Design, Photoshop, Creative Strategy, Corporate Identity, Concept Development, Logo Design, Advertising
Education
University of Arizona 1981 — 1986
BFA, Fine Art
Zia Consulting, Inc 2004 - Present
Flatirons Solutions 2004 - 2011
eConvergent, Inc 1999 - 2002
Aspect Communications 1997 - 1999
Syntech Consulting January 1990 - December 1997
Skills
Enterprise Content..., Agile Methodologies, Software Development, Java, Alfresco, WeWebU, MarkLogic, AOP, Spring, Flex, ActionScript, HTML, CSS, javascript, XML, Documentum, C++, CRM, SQL, MySQL, Windows, Linux, Mac OS X, iOS development, Appcelerator, Titanium Mobile, Node.js, CMIS, Web Services
Education
University of Colorado Boulder 1991 — 1997
BS, Computer Science
Boulder High 1988 — 1990
Highschool
iBASEt 2012 - Present
On-Site.com 2009 - 2012
Aspect Software May 2000 - May 2009
Aspect Communications April 1995 - April 2000
Skills
Agile Methodologies, SQL, Oracle, Data Warehousing, Business Intelligence, ETL, Outsourcing, Servers, Performance Management, Database Systems, Data Acquisition, Enterprise Software, SaaS, Java, Ruby, Ruby on Rails, Git, DB2
Education
Stanford University
Master of Science (M.S.), Computer Science
The University of British Columbia / UBC
Bachelor of Applied Science (B.A.Sc.), Electrical Engineering
Planet Fitness July 2008 - Present
Digital Federal Credit Union 1996 - Present
Pegasystems January 2006 - January 2008
BEA Systems September 1999 - January 2006
Aspect Communications 1997 - 1999
Voicetek 1995 - 1997
Digital Equipment Corporation 1976 - 1995
Skills
Business Management, Customer Relations, Team Building, Business Strategy, Management, Customer Service, Customer Support, Team Leadership, Fitness Training, Program Management, Start-ups, Process Improvement, Account Management, Integration, Cross-functional Team..., Strategic Planning, Coaching, Leadership, Strategy, Customer Satisfaction, Operations Management, CRM, Training, Executive Management, Human Resources, Product Development, Vendor Management, Mergers & Acquisitions, Business Development, Business Analysis, Change Management, Business Process..., Enterprise Software, Project Management, Contract Negotiation
Education
Auckland University 1971 — 1974
BSEE, Electronics
Westlake Boys High 1966 — 1970
School Certificate, University Entrance,Bursary
Supero Technology September 2014 - Present
SocialExtract (Division of Piercetech) 2011 - 2014
Piercetech 2002 - 2010
Telephony@Work 1999 - 2001
OAO Technology Solutions 1998 - 2000
Aspect Communications 1996 - 1998
Rockwell 1992 - 1996
ROLM 1980 - 1992
Skills
Contact Centers, Customer Experience, Call Center, Workforce Management, IVR, Vendor Management, Customer Satisfaction, BPO, Telecommunications, Customer Retention, SaaS, Sales Management, Process Improvement, Outsourcing, New Business Development, Customer Service, Business Development, Call Centers, Solution Selling, Professional Services, Managed Services, Strategic Partnerships, Enterprise Software, Unified Communications, Lead Generation, CRM, Key Performance..., Negotiation, Strategic Planning, Contract Negotiation, Social Media, Sales, Start-ups, ROI Optimization, ROI Strategies, Social Media ROI, Increasing ROI, ROI Justification, Consulting, Writing, W, Unified Desktop, Marketing, Strategy, Cloud Computing, Management, Account Management, Direct Sales, Product Marketing
Education
University of Northern Colorado
Bachelor of Science (BS), Business
Robert Half International June 2010 - Present
Performant Financial March 2006 - October 2009
Aspect Communications May 2003 - November 2005
JDSU January 2000 - May 2003
AT&T January 1996 - January 2000
Sun Microsystems January 1988 - January 1996
Control Data January 1975 - January 1988
Education
University of California, Davis
Bachelor of Science, Mathematics / Computer Science
University of Santa Clara
Masters of Science, Electrical Engineering / Computer Science
House of Gerbracht September 2013 - Present
San Jose State University July 2010 - September 2013
San Jose State University January 2009 - July 2010
San Jose State University October 2002 - December 2008
Aspect Communications June 2000 - June 2002
Matrix Absence Management May 1999 - June 2000
AMD July 1997 - March 1999
Skills
CSS, HTML, Accessibility, Perl, Web Development, Project Management, Management, Training, Usability, Content Management, E-Learning, XHTML, HTML 5, Dreamweaver, User Interface Design, JavaScript, PHP, MySQL, Visio
Education
San Jose State University 2005 — 2007
MA
San Jose State University 1995 — 1997
BS
OFA June 2012 - November 2012
Jetlore September 2011 - June 2012
Stanford University September 2006 - December 2011
Google February 2007 - April 2009
Applied Signal Technology June 2003 - February 2007
Aspect Communications June 2001 - October 2001
Cal Performances and Student Musical Activities, UC Berkeley January 2001 - May 2001
Skills
Distributed Systems, Telecommunications, Algorithms, Embedded Systems, Testing, Marathon sleeping, Scalability, Program Analysis, System Architecture, Integration, Debugging, C++, Unix, Python, Java
Education
Stanford University 2008 — 2011
MS
University of California, Berkeley 1998 — 2002
BS
Poway High School 1994 — 1998
Dell - Networking January 2011 - Present
Juniper Networks February 2005 - January 2010
Wyse Technology June 2004 - January 2005
Aspect Communications September 2000 - September 2002
Skills
Channel, Sales Operations, Selling, New Business Development, Business Development, Sales, Channel Partners, Solution Selling, Ethernet, SaaS, Cloud Computing, Go-to-market Strategy, Networking, MPLS, Sales Management, Account Management, Product Marketing, Pre-sales, Strategic Partnerships, Data Center, Multi-channel Marketing, Unified Communications, Business Alliances, Enterprise Software, Management, Marketing, Marketing Strategy, Direct Sales, Salesforce.com, Security, Call Centers, Professional Services, Forecasting, Consulting, Managed Services
Education
San Jose State University 1996 — 1999
B.S.
Santa Teresa High School
Cisco Systems May 2008 - Present
Cisco Systems February 2007 - May 2008
Franklin Templeton Investments 2006 - 2007
Cisco Systems March 2002 - September 2006
Aspect Communications December 2001 - February 2002
Brocade July 2001 - November 2001
Xoriant 1996 - 2001
Zensar/ICIM/III February 1994 - August 1995
Fujitsu-ICIM 1994 - 1995
Fujitsu ICIM (Zensar) (ICL), Pune, India 1994 - 1995
Skills
Data Warehousing, Agile Methodologies, Enterprise Software, Visio, Business Intelligence, Databases, Program Management, SDLC, SQL, Software Project..., Cross-functional Team..., Business Process, SOA, PMP, Oracle, Cloud Computing, Scrum, ETL, Data Modeling, Management
Education
University of Pune 1990 — 1992
Diploma in Business Management (DBM), Business Management
Symbiosis institute of Management Studies 1987 — 1989
Advanced Diploma in Software System Analysis and Applications (ADCSSA), Computer Science
University of Pune 1984 — 1987
Bachelor of Science (BS), Physics
Cisco Systems February 2007 - Present
Cisco Systems June 2006 - January 2007
Aspect Software October 2004 - January 2006
Aspect Communications December 1999 - December 2003
Computer Curriculum Corporation February 1992 - December 1999
Skills
Perl, Unix, XML, Databases, Oracle, SQL, Integration, Cisco Technologies, ClearCase, Linux, Apache, JavaScript, CVS, C, TCP/IP
Education
University of California, Santa Cruz 1985 — 1990
BA, Computer Science
Hewlett Packard 2013 - 2013
Avago 2007 - 2008
EMC 2005 - 2006
KPMG 2004 - 2004
Aspect Communications 2000 - 2001
Skills
Data Analysis, Data Management, MS Excel, MS Access, SQL, Oracle SQL*Plus, Oracle Reports, MS SQL Server, Databases, Hyperion System BI, Brio Intelligence, Business Objects Web..., MS Visual Basic, C, Windows 7, Windows XP, PivotTables
Education
University of California, Santa Cruz
Certificate, Database Systems & Concepts
University of Toledo
BA, Business Administration in MIS
Southern Management Co - The Hotel at Arundel Preserve July 2011 - Present
Ruchi Enterprises April 2009 - July 2011
Aspect Communications May 2000 - October 2008
Northrop Grumann Information Technology October 1998 - May 2000
Westinghouse Communications May 1994 - October 1998
Realcom Office Communications February 1992 - May 1994
ROLM November 1984 - February 1992
ROLM New England November 1984 - February 1992
Ztel Inc 1984 - 1984
AFI/Datrtrol November 1979 - 1984
Skills
Call Center, ACD, Professional Services, IVR, CTI, Telecommunications, VoIP, Workforce Management, Contact Centers, SaaS, Vendor Management, Customer Experience, Unified Communications, Call Centers
Education
University of Phoenix 1998 — 2000
Working toward, Business Management
S.E Regional Technical High School 1967 — 1971
Electronic Technology
Topera 2013 - Present
Monterey Advisors LLC 2008 - 2013
Kyphon 2005 - 2008
Terayon 2003 - 2005
Docent 2001 - 2003
3Com 1996 - 2001
Aspect Communications 1995 - 1996
Symantec 1990 - 1995
Skills
Corporate Finance, Due Diligence, Start-ups, Risk Management, Forecasting, Mergers, Management, Finance, Investments, Cross-functional Team..., Management Consulting, Mergers & Acquisitions, Sarbanes-Oxley Act, Valuation, Business Development, Portfolio Management, Leadership, Venture Capital, Project Management, Contract Negotiation
Education
Santa Clara University
MBA, Finance Concentration
University of California, Santa Barbara
BA, Business Economics
Cisco Systems Inc January 2004 - Present
Cisco 2004 - Present
Cisco Systems January 2004 - May 2011
Aspect Communications 1997 - 1999
ROLM Corporation 1983 - 1988
Skills
Cisco Technologies, Unified Communications, Routing, Telepresence, Network Architecture, VoIP, Cisco Call Manager, Cisco IOS, Data Center, QoS, CCNP, BGP, Network Design, Managed Services, WAN, VPN, Telecommunications, Partner Management, Networking, Professional Services, SaaS, Cross-functional Team..., Wireless, Call Centers, Telephony, Program Management, Virtualization, Integration, Solution Selling, Service Delivery, Pre-sales, Vendor Management
Education
State University of New York College at Oneonta 1975 — 1976
Geology/Earth Science, General
Aspect Software Vice President / Director of Data ManagementDress for Success Greater Orlando2005 - Present
Aspect Communications 1997 - Present
Aspect Software 1997 - 2007
Harmon Glass Network 1994 - 1997
Harmon AutoGlass 1994 - 1997
Harmon Autoglass / Dwyer Group 1990 - 1994
Orlando Thunder Football Team 1985 - 1988
Skills
Telecommunications, Call Center, IVR, Workforce Management, CTI, Unified Communications, Contact Centers, Professional Services, Troubleshooting, ACD
Education
University of Central Florida - College of Business Administration 1992 — 1995
MBA
University of Florida
Convergys 2008 - Present
Intervoice April 2006 - September 2008
Intervoice 1997 - 2006
Aspect Communications 1997 - 1997
Intervoice 1995 - 1997
SEI 1994 - 1994
Skills
CTI, Speech Recognition, Contact Centers, Call Center, Multi-channel Marketing, IVR, Competitive Analysis, SaaS, Professional Services, Customer Experience, Solution Selling, VoIP, Telecommunications, Channel Partners, Cloud Computing, Mobile Devices, Call Centers, Unified Communications, Enterprise Software, Telephony, Service Delivery, Pre-sales, Analytics, Vendor Management, Cross-functional Team..., Requirements Analysis
Education
University of North Texas 1991 — 1994
BA, Business Computer Information Systems
HCA, Hospital Corporation of America June 2000 - Present
HCA January 2000 - Present
Aspect Communications 1997 - 2000
Skills
Healthcare, HIPAA, Healthcare Information..., Hospitals, EHR, HL7, Networking, Virtualization, Program Management, Revenue Cycle, Process Improvement, Software Documentation, Integration, SharePoint, Meditech, EMR, Healthcare Management, Healthcare Consulting
Education
Tennessee Technological University 1991 — 1995
Star Elevator, Inc. March 2003 - Present
Aspect Communications November 2001 - February 2003
Check Point Software Technologies May 1999 - September 2001
Hitachi Data Systems March 1995 - May 1999
Skills
Marketing Strategy, Cross-functional Team..., Customer Service, Contract Negotiation, Forecasting, Start-ups, Strategy, Product Management, Finance, Solution Selling, Management, Salesforce.com, Business Development
Education
Sonoma State University 1992 — 1994
BS
Serra High School
Financial Engines April 2004 - Present
Aspect Communications September 2001 - February 2003
Outpurchase September 2000 - August 2001
Chipshot.com June 1999 - August 2000
PointCast November 1998 - April 1999
Storm Technology, Inc. November 1997 - October 1998
Intuit January 1995 - October 1997
Skills
Integrated Marketing, Marketing Strategy, Collateral, Direct Marketing, Email Marketing, Marketing Communications, User Experience, Product Marketing, Corporate Branding, Brand Architecture, Graphic Design, Art Direction, Product Management, Web Design
Education
San Jose State University
Bachelor of Arts (BA), Graphic Design
FIS November 2010 - Present
FIS February 2011 - April 2014
FIS November 2010 - February 2011
Commercial Alliance Group, Inc. August 2008 - November 2010
Solomon & Furshman, LLP August 2007 - August 2008
Miami-Dade State Attorney's Office January 2006 - August 2007
LPL Financial Services May 2001 - August 2002
Aspect Communications December 2000 - May 2001
Skills
Financial Services, Product Development, Mobile Technology, Intellectual Property, Technological Innovation, Contract Negotiation, Electronic Payments, Payments, Strategic Partnerships, Mobile Payments, Payment Systems, Contract Law, Corporate Law, Leadership, Vendor Contracts, Conflict Resolution, Conflict Management, Dispute Resolution, Business Development, Business Strategy, Business Innovation
Education
Washington University in St. Louis School of Law 2002 — 2005
Doctor of Law (JD), Law
University of Florida 1999 — 2000
Master of Science (M.S.), Decision and Information Science
University of Florida 1995 — 1999
Bachelor of Arts (B.A.)
eLoyalty September 2003 - Present
Nuasis 2000 - 2003
Aspect Communications 1995 - 1999
Executone Information Systems 1988 - 1994
Skills
IVR, CTI, Call Center
Education
University of Maryland Baltimore County 1976 — 1980
Cendyn November 2013 - Present
CIOview 2002 - November 2013
Aspect Communications 1999 - 2001
Compaq 1998 - 1999
APC 1995 - 1997
Skills
C#, Software Development, XML, SaaS, SQL, C, .NET, Software Engineering, C++, Web Services, Project Management, Team Management, JavaScript, HTML, CSS
Education
University of Rhode Island 1991 — 1993
Computer Science
University of Connecticut 1983 — 1987
BS, Applied Math
SciClone Pharmaceuticals August 2008 - Present
Genitope Corporation May 2006 - May 2008
CV Therapeutics 2005 - 2005
Aspect Communications 2000 - 2001
Genentech 1999 - 2000
KPMG Peat Marwick 1994 - 1997
Education
University of California, Irvine - The Paul Merage School of Business 1992 — 1994
MBA, Market Strategy
University of Southern California - Marshall School of Business
Finance, Chemistry
Moss Adams LLP March 2015 - Present
KPMG LLP August 2010 - July 2012
Hitachi Data Systems December 2000 - September 2011
Aspect Communications May 2000 - July 2000
Spectrian, Inc, USA November 1999 - April 2000
Price waterhouse coopers 1997 - 1999
Development Consultants Limited September 1993 - September 1997
Skills
Oracle E-Business Suite, Oracle, Oracle Applications, Sarbanes-Oxley, IT Audit, GRC, IT Governance, SDLC, Internal Controls, Visio, Sarbanes-Oxley Act, Business Analysis, Consulting
Education
University of Calcutta
BSC, Mathematics, Economics, Statistics
Aspect Software May 2000 - Present
Aspect Communications 2000 - Present
Northrop Grumman October 1998 - May 2000
Westinghouse Communications 1992 - 1998
Education
University of Phoenix
Independent HR Consultant September 2015 - Present
Cubist Pharmaceuticals July 2013 - June 2015
Aspect Software July 2007 - June 2013
Aspect Communications February 2004 - July 2007
Aspect Communications October 2003 - February 2004
Cowen and Company August 2002 - September 2003
The Boston Consulting Group 1995 - 1997
Skills
Performance Management, Employee Relations, HRIS, Talent Acquisition, Workforce Planning, Talent Management, Onboarding, Applicant Tracking..., Employment Law, Internet Recruiting, Vendor Management, Deferred Compensation, College Recruiting, Human Resources, Management, HR Policies, Benefits Negotiation, Personnel Management, Employee Benefits, Screening, Sourcing, Benefits Administration, Executive Search, Screening Resumes, Organizational..., Employee Training, HR Consulting, Organizational Design, Hiring, Graduate Recruitment, Succession Planning, Employer Branding, Employee Engagement, Recruiting, Interviews, HR Transformation, Technical Recruiting, Compensation & Benefit, Temporary Placement, IT Recruitment, Taleo, Recruitment Advertising, Leadership Development, Career Development, Executive Coaching
Education
University of California, Berkeley 1997 — 2001
Bachelors of Science, Psychology
Luminous Life Coaching and Intuitive Clarity 2003 - Present
Luminous Life Coaching 2003 - 2014
The Coaches Training Institute March 2004 - December 2008
The Coaches Training Institute 2004 - 2008
Aspect Communications October 1999 - May 2001
Skills
Emotional Intelligence, Executive Coaching, Personal Development, Life Coaching, Business Coaching, Executive Development, Workshop Facilitation, Leadership Development, Career Development, Management Development, MBTI, Lifestyle Coaching, Personal Coaching, 360 Feedback, Work Life Balance, Organizational..., Culture Change, NLP, Entrepreneurship, Career Management, Motivational Speaking, Career Counseling, Confidence Building, Presentation Coaching
Education
The Coaches Training Institute 2002 — 2004
Certified Professional CoActive Coach, Leadership Graduate, Personal and Professional Development
University of Arizona
Pre-Veterinary
NetApp 2008 - Present
Savi Technology June 2006 - February 2008
Network Appliance 2001 - June 2006
Aspect Communications 1996 - 2001
Tandem 1985 - 1996
Skills
Program Management, Enterprise Software, Requirements Analysis, Team Leadership, Cloud Computing, Agile Methodologies, Project Management, Captivate, Cross-functional Team..., FrameMaker, Strategy, Leadership, Technical Writing, Integration
Education
San Jose State University
Bachelor's degree Social Science and Elementary Education Teaching Credential
Cisco Systems April 2011 - Present
Cisco Systems September 2007 - April 2011
Zhone Technologies 2004 - 2007
EDS Corporation March 2001 - 2003
Aspect Communications 1999 - 2001
Verilink 1998 - 1999
Abbott Labs 1994 - 1998
Skills
Business Intelligence, Cloud Computing, Software Project..., Integration, Solution Architecture, Vendor Management, Program Management, IT Strategy, Enterprise Software, Enterprise Architecture, Supply Chain Management, Data Center, Unix, Business Process
Education
Texas A&M University
Master of Science (M.S.)
UCSC Silicon Valley Extension
Project Management Certification
University of Mysore
Bachelor of Engineering (BE)
Aspect Software December 2014 - Present
Aspect Software December 2011 - December 2014
Aspect Software February 2008 - December 2011
Aspect Communications November 2000 - February 2008
Aspect Telecommunications 1989 - 2000
Intelogic Trace, Inc September 1987 - September 1989
Datapoint Corp September 1983 - September 1987
United States Air Force March 1980 - April 1984
Skills
Customer Relations, Unified Communications, Strategic Account..., Project/Program..., Client Success, Communication, Critical Thinking, Client, Customer Service, Account Management, Next Generation..., Customer Contact, Workforce Optimization, Contact Centers, IVR, ACD, Leadership, CTI, Strategy, Optimising, Workforce Management, Call Center, Customer Experience, Telephony, Professional Services, Call Centers, Social Media as a..., Enterprise Software, Avaya, Vendor Management, VoIP, Pre-sales, Solution Selling, Telecommunications, Cross-functional Team..., CRM, Customer Satisfaction, Product Management, Cloud Computing, Salesforce.com, Integration, Inbound Marketing, SIP, SaaS, Training, Direct Sales, Sales Engineering, Managed Services, Sales Operations, Lead Generation
Education
University of Phoenix 2004 — 2007
Bachelor's Degree, Business Management, Honors
USAF TTS 1980 — 1981
Avionics/Electronics, Avionic/Electronic Engineeering
Capital Group July 2012 - Present
Clarke American 2001 - 2007
Harland Clarke 2001 - 2007
Aspect Communications March 1997 - May 2001
Skills
Agile Methodologies, Business Analysis, Call Center, Call Centers, Databases, Disaster Recovery, IT Service Management, Process Improvement, SDLC, SQL, Software Documentation, Vendor Management, Visio, ITIL, IT Management, Requirements Gathering
Education
The University of Texas at San Antonio 1985 — 1987
Aspect Software January 2014 - Present
Aspect Software June 2013 - January 2014
Tellabs December 2008 - June 2013
IEX - a NICE company October 2005 - December 2008
Nice Systems February 2005 - November 2008
Witness Systems October 2005 - January 2006
Aspect Communications January 2000 - September 2005
Alcatel-Lucent 1999 - 2000
Intervoice reseller Kranon 1996 - 1999
Skills
Telecommunications, Unified Communications, VoIP, Channel, Solution Selling, Call Center, Pre-sales, IP, Professional Services, SaaS, Managed Services, Contact Centers, Channel Partners, Go-to-market Strategy, Product Management, Cloud Computing, Telephony, IVR, Direct Sales, Sales Management, Management, Sales, International Sales, Call Centers, Sales Engineering, Strategic Partnerships, Enterprise Software, MPLS, Ethernet, Demand Generation, Marketing, WAN, Wireless, Mobile Devices, Business Planning, Market Development, Sales Channel..., SIP, Data Center, Product Marketing, Sales Process, Customer Satisfaction, Business Alliances, Selling, Sales Operations, Partner Management, Wireless Networking
Education
University of Phoenix 2011 — 2012
MBA, Global Management
Tecnológico de Monterrey 1994 — 1996
Master, Computer Graphics
Universidad Autónoma Metropolitana 1984 — 1989
Bachelor, Electronic Engineering
BMC Software July 2013 - Present
Cisco Systems July 2000 - July 2013
Aspect Communications 1998 - 2000
Maxim Integrated Products 1995 - 1997
Maxim Integrated Products 1994 - 1995
Skills
DITA, Adobe Acrobat, Technical Documentation, FrameMaker, Structured Authoring, Editing, Technical Communication, Usability, Software Documentation, Wikis, Minimalism
Education
San Jose State University
B.A., English
Interactive Brokers January 2011 - Present
RateBeer December 2009 - Present
Geneva Capital December 2008 - January 2011
Aspect Communications June 2008 - December 2008
University of Iowa August 2006 - June 2008
Marian Catholic High School May 2003 - December 2007
Skills
System Administration, Disaster Recovery, Network Administration, Databases, Windows Server, SQL, Java, Perl, Microsoft Office, Project Management, CSS, Microsoft SQL Server
Education
University of Iowa 2004 — 2008
BA, Computer Science
Marian Catholic High School
Fluidigm Corporation July 2014 - Present
Sigma Designs March 2013 - April 2014
AppliedMicro July 2007 - March 2013
Dionex Corporation September 2003 - July 2007
Aspect Communications March 2000 - September 2003
Hewlett-Packard July 1998 - March 2000
KLA-Tencor February 1996 - July 1998
Networked Picture Systems, Inc. July 1989 - December 1995
Skills
Sarbanes-Oxley Act, Financial Reporting, Revenue Recognition, US GAAP, Accounts Payable, General Ledger, Mergers & Acquisitions, SEC filings, Accounting, Cash Flow, Consolidation, GAAP, Budgets, Hyperion Enterprise, Cost Accounting, Internal Controls, Forecasting, Account Reconciliation, Auditing, Financial Analysis, Cash Management, Finance, Internal Audit, SAP, SEC Filings
Education
University of California, Davis
M.A., Economics
San Jose State University
B.A., Economics / Accounting, Cum Laude
W. R. Grace & Co. 2003 - Present
Aspect Communications 2000 - 2003
Aspect Communications 1998 - 2000
Skills
Training, Project Management, Administrative..., Management, Telecommunications, Project Planning
Education
University of Pittsburgh 1980 — 1983
B.S., Psychology
Humedica October 2013 - Present
EnerNOC June 2012 - April 2013
L-1 Identity Solutions 2009 - 2012
Broad Institute of MIT 2004 - 2009
Aspect Communications 1998 - 2003
Skills
Project Management, Agile Methodologies, SDLC, Cross-functional Team..., Program Management, Software Development, Client/server, Scrum, Business Process..., Use Case Analysis, Earned Value Management, User Interface Design, Portal Development, Technology, Software Project...
Education
Stony Brook University
Ph.D., Mathematics
Stony Brook University
M.S,, Computer Science
DLL July 2014 - Present
Philips Medical Capital November 2003 - June 2014
De Lage Landen April 2002 - October 2003
Aspect Communications December 2000 - April 2002
Fidelity Leasing August 1998 - November 2000
Skills
Account Management, Hospitals, New Business Development, Sales Management, Strategic Planning, Sales Operations, Contract Negotiation, Team Building, Process Improvement, B2B, Finance, Medical Devices, Forecasting, Sales, Pricing, Financial Analysis, Selling, Strategy, Business Development, Sales Process, Business Planning, Negotiation, Relationship Management, Competitive Analysis
Education
University of Pittsburgh
Presidio Residential Capital 2009 - Present
The Corky McMillin Companies October 2005 - August 2008
Aspect Communications March 2005 - September 2005
Sun Microsystems July 2001 - March 2005
Skills
Financial Analysis, Financial Modeling
Education
San Jose State University 1999 — 2001
Bachelor of Science, Finance
San Jose State University 1995 — 1999
Bachelor of Science, Business Administration & Management
WJ Global January 2012 - Present
WJ Global September 2010 - January 2012
WJ Global August 2010 - September 2010
Teradyne December 2001 - February 2009
Intensys Corporation July 2000 - December 2001
Aspect Communications 1993 - 2000
ROLM Systems, A Siemens Company July 1990 - July 1993
Skills
Project Management, Account Management, Architecture, Negotiation, Management, Cross-functional Team..., Leadership, Strategy, Solution Architecture, Engineering Management, Product Management, Vendor Management, Enterprise Software, Project Planning, Program Management, Process Improvement, Engineering, Team Management, PMP
Education
Stanford University 2000 — 2001
MBA Executive Program for Engineering Professional, MBA
University of Southern California 1989 — 1990
MS, Electrical and Computer Engineering
University of Southern California 1985 — 1988
BS, Electrical & Computer Engineering
startup January 2014 - Present
SuccessFactors April 2006 - October 2011
SuccessFactors April 2005 - March 2006
SuccessFactors April 2001 - March 2005
eALITY March 2000 - March 2001
Aspect Communications November 1997 - February 2000
Skills
Engineering, Agile Methodologies, Enterprise Software, Cloud Computing, SaaS, Java Enterprise Edition, SOA, XML, Java, Software Development, Scrum, Web Services, Spring, Hibernate, Distributed Systems
Education
University of Minnesota-Twin Cities 1993 — 1995
University of Hawaii at Manoa 1991 — 1993
Medidata Solutions August 2009 - Present
Medidata 2009 - 2011
Kronos 2004 - 2009
Aspect Communications 2000 - 2003
TCS Communications 1998 - 2000
Skills
SaaS, Kronos, Enterprise Software, Management, Pre-sales
Education
Tennessee Technological University 1993 — 2000
Engineer
Gilead Sciences May 2012 - Present
BD Biosciences August 2001 - April 2012
Aspect Communications 2000 - 2001
Abbott Diagnostics 1989 - 2000
Education
San Jose State University
Business
University of Phoenix
BS Business, Business Management
Apple, Inc September 2004 - Present
Aspect Communications 1998 - 2002
Executone, Inc 1992 - 1995
Skills
Direct Sales, Solution Selling, Sales Management, SaaS, Product Lifecycle..., Enterprise Software, Channel, IP, Hardware, Resellers, Consulting, Channel Partners, Strategic Partnerships, Managed Services, Sales Process, Cloud Computing, Go-to-market Strategy, Telecommunications, Cross-functional Team..., Salesforce.com, Unified Communications, Sales, Professional Services
Education
University of Delaware 1974 — 1978
BSBA, Business Management, Marketing, Sales
Prologis February 2006 - Present
JDSU May 2003 - December 2005
McAfee March 2002 - May 2003
Aspect Communications March 1999 - November 2001
Watkins-Johnson June 1996 - March 1999
Skills
Cash Flow Forecasting, Treasury Management, Team Leadership, Cash Management, Mergers & Acquisitions, Risk Management, Finance, PeopleSoft, Management, Treasury, Cross-functional teams, International Project..., Business Process..., Financial Systems..., Investments, Financial Analysis, Asset Management, Due Diligence, Global Cash Management, Portfolio Management, Project Management, Banking, Business Process..., Financial Modeling, Accounts Payable, Working Capital..., Foreign Exchange Risk..., Liquidity Analysis, FX Hedging, Auditing, Financial Risk, Business Process..., Internal Audit, PeopleSoft Financial
Education
Santa Clara University
Doctor of Law (JD)
Thunderbird School of Global Management
MBA, International Business
University of Arizona
Bachelor of Arts
Kaiser Permanente IT August 2001 - Present
eGain Communications January 2000 - July 2001
Kaiser Permanente IT May 1997 - December 1999
Aspect Communications May 1993 - May 1997
Skills
Enterprise Software, Call Centers, Integration, CTI, CRM, Telecommunications, SDLC, Solution Architecture, SOA, Data Warehousing, Software Development, C#, Vendor Management, VoIP, Telephony, Unified Communications, SaaS, Cloud Computing, Enterprise Architecture, Agile Methodologies, Unix, Visio, Call Center, Cisco Technologies, IVR, Java, Genesys, Rally, Windows Azure
Education
Texas Tech University 1982 — 1987
B.S., Engineering Physics
SGI January 2010 - Present
Cisco October 2005 - September 2009
Extreme Networks October 2004 - October 2005
Pheonix Technologies February 2001 - December 2003
Aspect Communications October 1998 - February 2001
Applied Materials August 1995 - October 1998
Skills
Accounting, Mergers & Acquisitions, Business Strategy, Strategic Financial..., Finance
Education
The University of Texas at Austin
MS, Accounting
Arris Professional Services March 2011 - Present
Voice Carrier August 2010 - March 2011
Abovenet Communications June 2007 - August 2009
Applied Materials August 2006 - March 2007
Verizon Wireless February 2005 - June 2006
Focal Communications August 2003 - October 2004
Covad Communications August 1998 - March 2003
Aspect Communications 1996 - 1998
MFS Datanet 1992 - 1996
Tymnet 1984 - 1986
Skills
Telecommunications, VoIP, Vendor Management, Integration, Networking, Project Management, Management, IP, Ethernet, Telephony, Computer Network..., DWDM, Service Delivery, T1, Data Center, Access, Cloud Computing, Infrastructure, TCP/IP, Project Planning, Wireless, Switches, Co-location, Product Management, WAN, Network Engineering, Call Centers, Cross-functional Team..., Program Management, Analysis, Budgets, Customer Service, Troubleshooting, Software Documentation, LAN-WAN, Cisco Technologies, Team Leadership, Unified Communications, Strategic Partnerships, SIP, Network Design
Education
University of California, Santa Cruz 2003 — 2004
Certification, Project/Program Management
Unify February 2014 - Present
Arrow S3 November 2010 - February 2014
Siemens Enterprise Communications October 2005 - March 2009
Verint December 2004 - September 2005
Aspect Communications November 1997 - April 2000
Skills
Unified Communications, Telephony, VoIP, Solution Selling, Call Center, Professional Services, Managed Services, Telecommunications, Channel, Direct Sales, Salesforce.com, Account Management, Enterprise Software, Sales Process, Customer Satisfaction, Lead Generation, Business Development, Leadership, Contact Centers, Product Management, Sales Operations, Selling, Cross-functional Team..., Ethernet, Video Conferencing, Team Leadership, Pre-sales, Contract Negotiation, Call Centers, Sales Engineering, Customer Retention, IVR, IP, Key Account Management, Sales, Cisco Technologies, CRM, Networking, Customer Experience, Product Marketing, Integration, Strategic Partnerships
Education
University of North Carolina at Chapel Hill 1978 — 1982
BS, Industrial Relations
Kennedy/Jenks Consultants 2004 - Present
Google 2002 - 2004
Aspect Communications 1999 - 2001
Skills
Microsoft Excel, Microsoft Word, Microsoft Office
Education
San Jose State University 1995 — 1999
BS, Business Administration, Marketing
Hy-Ten Plastics, Inc. September 2010 - April 2012
Hy-Ten Plastics, Inc. August 2007 - April 2012
Hy-Ten Plastics, Inc. August 2007 - September 2011
Oce Printing Systems October 2005 - August 2007
Aspect Communications 1999 - 2001
Skills
Customer Service, Microsoft Office, Outlook, Microsoft Excel, Microsoft Word, English, Portuguese,..., Continuous Improvement, Customer Satisfaction, Human Resources, Lean Manufacturing, Manufacturing, Product Development, Program Management, Social Networking, Software Documentation, Troubleshooting, Cross-functional Team...
Education
University of Massachusetts Dartmouth 1987 — 1991
BS, Computer Science
SNHU
Currently Enrolled, Business Administration, Management and Operations
Cisco Systems April 2005 - Present
Cisco Systems, Inc. 2004 - Present
Aspect Communications 1994 - 2005
Camelot Communication 2002 - 2004
Teleanova 1985 - 2002
GTE 1979 - 1985
Skills
Unified Communications, CTI, ACD, VoIP, Telephony, Unified Messaging, Solution Selling, Telecommunications, Cisco Call Manager, Cisco Technologies, Contact Centers, Avaya, IVR, Telepresence, SIP, Managed Services, Sales Engineering, IP, MPLS, WAN, Ethernet, Network Architecture, Routing, Network Design
Education
Union County College 1975 — 1979
Electrical and Electronics Engineering
LogicalisUS 2011 - Present
Netarx September 2009 - March 2012
Knowledge Tranzfer February 2001 - September 2009
eConvergent August 1999 - January 2001
aspect communications 1996 - 1999
Skills
Cisco Technologies, Telecommunications, Cloud Computing, Data Center, Integration, Contact Centers, VoIP
Education
University of Michigan 1992 — 1994
Bachelors Degree, Economics
USC
ESI December 2007 - Present
Aspect Communications October 1997 - April 2005
Skills
VoIP, Telephony, Telecommunications, Unified Communications, SIP, Wireless, IP, Managed Services, Call Centers, MPLS, SIP Trunking, Networking, LAN-WAN, T1, IP PBX, Product Management, Ethernet, Team Leadership, Vendor Management, Account Management, Cisco Technologies, Project Management, Switches, Hosted Services, IVR, Cabling, Co-location, Mobile Devices, DSL, Channel Partners, TCP/IP, Direct Sales, SaaS, PRI
Education
The University of Texas at Austin 1986 — 1990
Bachelor, Business Administration, Finance
Tek Advisors 2003 - 2004
Aspect Communications 2000 - 2001
Lam Research 1998 - 2000
Education
San Jose State University
BS, Human Resources
Swiftwick April 2014 - Present
Aspect Communications September 1999 - May 2004
Ortho Clinical Diagnostics September 1992 - September 1999
Skills
Microsoft Office, Teaching, Public Speaking, Customer Support, Organization
Education
University of North Alabama
Bachelor of Science (B.S.), Chemistry
TiVo 2007 - 2011
McKesson 2005 - 2007
Aspect Communications 1997 - 2002
GE 1981 - 1997
Skills
Finance, Financial Analysis, Process Improvement, Accounting, Managerial Finance, Budgeting, Financial Guidance, Forecasting, Leadership, Management, Strategic Planning, Financial Systems, Project Management, Program Management, Strategy, Business Strategy, Mergers & Acquisitions
Education
UC Berkeley
BA, Economics
San Jose State University
Master of Business Administration (MBA)
GE Financial Management Program
Cisco January 2008 - Present
Aspect Communications January 1990 - January 1998
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Training, Cross-functional Team..., Process Improvement, Vendor Management, Negotiation, Telecommunications, Program Management
Education
University of California, San Diego
Bachelor of Arts (B.A.), Economics
lowell high school