Aspect Communications
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Aspect Communications Employees
HP Enterprise Services, Symantec PMO November 2008 - January 2011
Symantec June 2006 - October 2008
ERG Transit Systems September 2005 - June 2006
Virgin Mobile USA April 2005 - June 2005
NICE Systems January 2005 - April 2005
Aspect Communications October 1998 - June 2002
Skills
Service Delivery, Engagement Management, Program Management, Services Revenue, PMO, PMP, Software Project..., Integration, ITIL, IT Service Management, Requirements Analysis, SDLC, Vendor Management, Project Portfolio..., IT Strategy, Cross-functional Team..., Pre-sales, Data Center, Cloud Computing, Agile Methodologies, Project Management, Enterprise Architecture, Information Security, Security Management, Professional Services, Business Development, Customer Relations, Customer Retention, Customer Satisfaction, Program Delivery
Education
New York University 1985 — 1988
Bachelor's Degree, Electrical Engineering
Phacil, Inc June 2015 - Present
Zebra Technologies July 2014 - June 2015
Genesys January 2009 - June 2014
Genesys Telecommunications Labs 2003 - December 2008
Genesys July 2004 - December 2006
Aspect Communications 2000 - 2005
Aspect 2000 - 2004
Siemens March 1998 - March 2000
Fiserv EFT January 1995 - March 1998
Fiserv EFT June 1993 - December 1995
Skills
Sales Engineering, Contact Centers, Sales Management, Sales, Business Development, Management, Product Demonstration, Engineering, IVR, CTI, SaaS, Enterprise Software, Unified Communications, Solution Selling, SIP, Pre-sales, Genesys, Managed Services, Professional Services, Direct Sales, Call Centers, Cloud Computing, Leadership
Education
Oregon State University 1988 — 2003
Bachelor of Applied Science (BASc), Business Administration and Management, General
Oregon State University 1988 — 1993
Bachelor of Arts (BA), Accounting and Business/Management
NetNumber August 2015 - Present
NetNumber, Inc February 2008 - August 2015
KMC Systems, Inc January 2007 - December 2007
Fidelity Brokerage Technology March 2006 - October 2006
Boston Communications Group Inc. November 2005 - March 2006
Aspect Communications April 1998 - September 2005
Skills
Databases, TCP/IP, Quality Assurance, Visual Studio, Test Planning, .NET, Telecommunications, Web Applications, JavaScript, Virtualization, Networking, Visual Basic, HTML, IP, ClearQuest, Hardware
Education
University of Massachusetts at Lowell 1997 — 1998
Middlesex Community College 1994 — 1997
Associate
Whitman - Hanson High School 1992 — 1994
High school diploma
Hingham High School 1990 — 1992
FriendFinder Networks, Inc. March 2011 - Present
FriendFinder Networks Inc. March 2010 - March 2011
FriendFinder Networks Inc. February 2004 - March 2011
Gyration March 2000 - 2003
Aspect Communications 1999 - 2001
Skills
Affiliate Marketing, Online Advertising, PPC, Customer Service, Social Media Marketing, Web Analytics, Advertising, Media Buying, Management, Google Adwords, Online Lead Generation, Account Management, Troubleshooting, Social Media, Conversion Optimization, Billing Process, Fraud, SEM, Customer Acquisition, JIRA, Digital Media, Abuse, CPA, Fraud Claims, Access, A/B testing, MSN AdCenter, Salesforce.com, Bugzilla, Aspect ACD, Salesforce, Mobile Marketing, Online Marketing, Social Networking, Digital Marketing, Networking, Email Marketing, Marketing, Team Management, APIs, Member Relations, Online Dating
Education
Heald College 2001 — 2002
Cellfire, A Catalina Company December 2009 - Present
SoftCoin, Inc. January 2003 - December 2008
Optivo September 2000 - November 2001
Oblix, Inc. May 1998 - June 2000
Aspect Communications 1994 - 1997
Verifone, Inc. 1992 - 1994
Microlog Corporation 1987 - 1993
ROLM 1984 - 1987
McKinsey & Company 1982 - 1983
Skills
Emerging Technologies, Product Management, Product Marketing, Strategy, Marketing Strategy, Business Strategy, Mobile Devices, Entrepreneurship, Analytics, CRM, Management, Mobile Applications, Start-ups, Leadership, Venture Capital, Digital Marketing, Digital Strategy, Mergers, Marketing, Program Management, Strategic Planning, Product Development, New Business Development, Enterprise Software, Cross-functional Team..., Executive Management, Sales, Marketing Communications, Competitive Analysis, SaaS, Strategic Partnerships, Multi-channel Marketing, E-commerce, Cloud Computing, Mobile Marketing, Business Development, Go-to-market Strategy, Lead Generation, Online Advertising, Online Marketing, Mobile Technology, Digital Media, Mobile Advertising, Solution Selling, Mobile Commerce, Mobile Internet, Mergers & Acquisitions
Education
Massachusetts Institute of Technology - Sloan School of Management 1980 — 1982
Masters
Massachusetts Institute of Technology 1975 — 1979
ME
Massachusetts Institute of Technology 1975 — 1978
Bachelors
LeapFrog August 2014 - Present
LeapFrog January 2006 - August 2014
LeapFrog Enterprises October 2006 - December 2006
Aspect Communications September 2004 - September 2005
Heald College February 2000 - October 2002
Skills
EMC, EMC ISILON, EMC Cloud Tiering..., EMC DATA DOMAIN, EMC Storage, NetBackup, Active Directory, Technical Support, Windows Server, Windows, Mac OS X, DNS, Networking, Help Desk Support, Sonus SBC 2000, RightFax, Lync Server 2013, Microsoft Exchange, SCVMM, SCCM, Microsoft SQL Server, Citrix XenMobile, Citrix XenDesktop, Ticketing Systems, Cross-functional Team..., Information Technology, System Deployment, Apple Remote Desktop, Mobile Device Management, Information Security, Security, Phone Etiquette, Routers, Wireless Routers, Symantec Messaging...
Education
Heald College 2000 — 2002
AA, Computer Technology
Heald College 2000 — 2002
AA, Network Technology with MS Windows 2000 emphasis
James Logan High School
High school degree, General Studies
KaiserAir April 2011 - Present
Wright Global Consulting, LLC July 2008 - March 2011
Jetex Flight Support January 2009 - August 2010
Far East Russia Aircraft Services Inc. (FERAS) November 2007 - June 2008
FERAS Business Jet Services March 2006 - January 2008
Sun Microsystems, Services December 2000 - January 2006
Sun Microsystems December 2000 - January 2004
Nextel Communications November 1999 - December 2000
Aspect Communications 2000 - 2000
Nextel Communications April 1998 - December 1999
Skills
Aviation, Marketing, Income Statement, Operations Management, Airlines, Aircraft, Aerospace, Flights, Program Management, Strategic Planning, Business Strategy, Business Planning, Change Management, Management, Leadership, Business Development, Strategy, Entrepreneurship, Charter, Sales Management, Recruiting, Commercial Aviation, Project Management, Airports, Training, Sales, Contract Negotiation, Project Planning, Budgets, Piloting, Executive Management, Go-to-market Strategy, Flight Safety, Airport Management, Business Aviation, Civil Aviation, Aviation Security, Airline Management, Negotiation, Team Building, Sales Operations, Customer Service, Flight Planning, Solution Selling, Aircraft Maintenance, Avionics, Logistics, Helicopters, Private Pilot, Airworthiness
Education
San Francisco State University 1986 — 1989
Bachelor of Arts, International Relations, Politics, Economics
University of San Diego 1984 — 1986
International Relations and Affairs
ciena Coporation October 2007 - Present
Vocera Communications 2003 - 2007
Aspect Communications 1989 - 2001
Aspect Communications 1989 - 2001
Skills
IP, TCP/IP, Ethernet, Embedded Systems, Unix, Routing, C, MPLS, SNMP, SDH, Software Engineering, DWDM, QoS, OSPF, ATM networks, LTE, Cisco Technologies, Linux, Perl, Carrier Ethernet, Telecommunications, Electrical Testing, ATM Networks, Electrical...
Education
Mission College
Associate of Arts (A.A.)
IBM India May 2012 - August 2014
BMC Software October 2009 - April 2012
Palm Inc. March 2006 - November 2008
Symantec Corporation 2004 - 2005
aspect communications 1998 - 2001
Spectrum Business Support ltd. 1995 - 1996
Education
Pune Institute of Computer Technology 1990 — 1995
Bachelor of Science (B.S.), Computer and Information Sciences and Support Services
Pune Institute of Computer Technology 1990 — 1994
NetApp December 2013 - Present
NetApp September 2008 - December 2013
NetApp November 2005 - September 2008
Covad Communications May 2003 - November 2005
Aspect Communications January 1999 - March 2003
Sun Microsystems July 1995 - January 1999
The Koll Company January 1994 - July 1995
EG&G Reticon 1989 - 1994
Skills
Financial Modeling, Financial Reporting, Partnering, Forecasting, Strategic Planning, Decision Support, Hyperion Planning, Long Range Planning, Presentation Development, Business Process..., Strategy, Financial Analysis, Analysis, Strategic Financial..., Corporate Finance, Hyperion Enterprise, Business Intelligence, Finance, Acquisition Integration, P&L Management, Executive Management, Variance Analysis, Managerial Finance, Management, Due Diligence, Accounting, Cross-functional Team..., Professional Services, Leadership, Revenue Recognition, Start-ups, Financial Planning, Hyperion
Education
Santa Clara University 2000 — 2003
MBA, Int'l Finance and Accounting
San Jose State University 1987 — 1993
BS, Business Administration - Finance
Webtrends July 2014 - Present
ServTrans January 2013 - Present
Service Impact Group May 2011 - Present
Arizona State University Center for Services Leadership 2008 - January 2011
Oracle January 2005 - January 2011
PeopleSoft September 2002 - January 2005
Aspect Communications October 1999 - September 2002
SGI November 1996 - October 1999
Electro Scientific Industries October 1996 - October 1997
Digital Equipment Corp. January 1977 - October 1996
Skills
CRM, Start-ups, Strategy, Management, Integration, Leadership, Telecommunications, Professional Services, Customer Satisfaction, Call Center, Enterprise Software, Project Planning, Cloud Computing, SaaS, Oracle, Call Centers, Business Process..., Business Intelligence, Training, Customer Service, ERP, Executive Management, Program Management, Mergers & Acquisitions, Technical Support, Software Project..., Business Alliances, Change Management, Vendor Management, Business Process, Outsourcing, Service Management, Service Delivery, Pre-sales, IT Strategy, Product Management, Solution Selling, Enterprise Architecture, Cross-functional Team..., Solution Architecture
Education
Indian Hills Community College 1972 — 1974
AA, Computer Maintenance
Integrhythm Inc February 2011 - Present
Wipro Consulting December 2006 - February 2011
Hewlett Packard (HP) April 2004 - December 2006
Flatirons Solutions Inc October 2002 - April 2004
eConvergent Inc October 1999 - October 2002
Aspect Communications August 1998 - October 1999
Integraph Corporation January 1997 - October 1999
HCL Frontline Pvt. Ltd. July 1995 - June 1996
Skills
PMP, ITIL, Vendor Management, Program Management, Consulting, Information Technology, Integration, PMO, Team Management, IT Service Management, IT Strategy, Outsourcing, Enterprise Software, Business Process..., Management, Service Delivery, IT Outsourcing, Pre-sales, Enterprise Architecture, SaaS, Strategy, Requirements Analysis, SDLC, CRM, Governance, E-commerce, Solution Architecture, Business Process, IT Operations, Software Project..., Project Management, ERP, Data Center, Project Portfolio..., Management Consulting, Change Management, Product Management, Leadership, Telecommunications, Six Sigma, IT Management, Cloud Computing, Business Intelligence, Service Management, Business Analysis, Infrastructure, Business Transformation, Business Process Design
Education
University of Alabama in Huntsville 1997 — 1998
MS
Texas Tech University 1996 — 1996
Jawaharlal Nehru Technological University 1991 — 1995
B Tech.
NIIT 1991 — 1994
Advanced Diploma
Takshasila Public School 1989 — 1989
X
Bharatiya Vidya Bhavan
Arista Networks October 2014 - Present
FireEye, Inc. February 2014 - October 2014
Various Clients October 2012 - February 2014
Logitech July 2011 - October 2012
Silver Spring Networks October 2009 - July 2011
JDSU January 2006 - October 2009
Aspect Communications 2004 - 2006
Brocade Communications 2000 - 2004
Cisco Systems 1995 - 2000
Skills
Vendor Management, Change Management, HRIS, Operational Excellence, Applicant Tracking..., Sarbanes-Oxley Act, Skilled Labor, Negotiation, Performance Management, Human Resources, Process Improvement, SaaS, Cross-functional Team..., Strategy, Employee Benefits, SharePoint, Program Management, PeopleSoft, Business Process, Onboarding
Education
Saint Mary's College of California 1986 — 1989
BS, Industrial Organizational Psychology
Coldwell Banker Residential Brokerage July 2013 - Present
Prudential Rubloff January 2002 - July 2013
Aspect Communications September 2001 - September 2002
Blue Martini Software January 2001 - September 2001
Whittman-Hart / marchFIRST October 1997 - September 2001
MindShare Associates August 1995 - September 1997
One Call Communications June 1993 - August 1995
Skills
Real Estate Development, Real Estate Sales..., Software Solution Sales, Strategic Partnerships, Channel Partners, Sales Channel..., IT Sales, Account Management, Key Account Management
Education
Indiana University Bloomington 1989 — 1993
Bachelor of Arts (B.A.), Communication and Media Studies
ShoreTel 2007 - Present
ShoreTel Inc. June 2005 - December 2006
Aspect Communications 1997 - 2005
Precision Systems 1996 - 1998
Skills
Agile Methodologies, Software Development, TCP/IP, Cloud Computing, Software Engineering, Integration, SIP, Unified Communications, Enterprise Software, Linux, VoIP, Call Centers, SaaS, ClearCase, Telecommunications, XML, Multithreading, Java, Unix, .NET, C++, C#, Telephony, Perl, Distributed Systems, SDLC, Object Oriented Design, IP, Testing, Cross-functional Team..., Software Design, Windows, VMware, Contact Centers, Perforce, IVR, Scrum, CRM, Web Services, HTTP, TCP/IP protocols, IMAP, ODBC, Servlets, Visual Studio, Cloud Applications, J2EE Application..., Node.js, JavaScript, Product Management
Education
San Jose State University 2000 — 2002
Master of Science (MS) in Engineering, Client/Server Computing Concentration
University of Houston 1991 — 1996
Bachelor's degree, Computer Science
NewzSocial December 2013 - Present
Yoga Chimps 2010 - Present
Great Place to Work Institute June 2013 - October 2013
Consulting Projects August 2008 - December 2011
Microsoft July 2006 - July 2008
Pfizer January 2003 - January 2004
MaiLogic October 2001 - June 2002
Aspect Communications March 2000 - June 2001
Frost & Sullivan 1994 - 1999
The Nielsen Company January 1992 - January 1993
Skills
Product Marketing, Market Research, Cross-functional Team..., Marketing Communications, E-commerce, Product Management, Competitive Analysis, Marketing Management, Market Analysis, Marketing Strategy, Business Development, Competitive Intelligence, Analysis, Strategic Partnerships, Email Marketing, Marketing, Start-ups, Management
Education
Mt. Carmel College
Bachelors of Science
Rochester Institute of Technology
MBA
PC Connection, Inc. September 2014 - Present
Autodesk November 2011 - February 2014
Autodesk May 2010 - November 2011
Aspect Software 2003 - 2008
Aspect Communications 2004 - 2004
Aspect Communications 2000 - 2001
Aspect Communications 1999 - 2000
Voicetek 1998 - 1999
International Trading Connection 1996 - 1998
Skills
Product Management, Enterprise Software, Cross-functional Team..., Program Management, Strategy, Competitive Analysis, Management, Go-to-market Strategy, SaaS, Leadership, Product Lifecycle..., SIP, IVR, Demand Generation, Partner Management, Solution Selling, Integrated Marketing, Customer Satisfaction, Marketing, Cloud Computing, New Business Development, Selling Skills, Sales, Product Marketing
Education
Providence College
BS
Willamette University - Atkinson Graduate School of Management
MBA, International Business
Chelmsford High School
Special Order Systems, Inc. June 2012 - Present
NetSpend Corporation April 2010 - October 2012
CompuCredit April 2006 - April 2010
Aspect Communications July 1998 - December 2005
Skills
Call Center, IVR, Telephony, Call Routing, Microsoft Office, Telecommunications, Vendor Management, ACD, Call Centers, Contact Centers, Process Improvement, Workforce Management, Avaya, Servers, Unix, VoIP, Unified Communications
Education
Lee University
•Bachelor of Science
Cablevision August 2000 - Present
Aspect Communications 1999 - 2001
Cheyenne Software / Computer Associates 1996 - 2000
United States Navy January 1993 - August 1995
Skills
Call Center, Unix, SQL, VoIP, Telecommunications, Troubleshooting, Quality Assurance, Windows, Testing, Disaster Recovery, Virtualization, Application Development, Problem Solving, Vendor Management, Linux, Visio, Team Leadership, Customer Service, TCP/IP, Customer Satisfaction, Call Centers, Technical Support, Software Documentation, Software Development, Requirements Analysis, Genesys, ACD, IP, System Administration, IVR, Wireless, Networking, Servers, System Deployment, Project Management
Education
Nassau Community College 1990 — 1993
AAS, Science
FPM Class of 89 1985 — 1989
Regents
Microsoft September 2004 - Present
TruVote International June 2002 - March 2004
Aspect Communications June 1999 - June 2002
Johnson & Johnson September 1996 - June 1999
Skills
Project Management, Programming, C#, Microsoft Exchange, Servers, Writing, Databases, Software Design, Software Engineering, Integration, Software Development, Cloud Computing, Agile Methodologies, Scalable Web..., .NET, Distributed Systems, Web Services, Scrum
Education
Messiah College 1992 — 1996
Bachelor of Science (BS), Electrical and Electronics Engineering
Apple January 2005 - Present
Nuasis 2004 - 2005
Aspect Communications 2000 - 2005
Mosaix 1996 - 1999
Executone 1993 - 1996
Skills
Selling, Direct Sales, SaaS, Enterprise Software, New Business Development, Management, Solution Selling, Start-ups, Unified Communications, Salesforce.com, Channel, Telecommunications, Cloud Computing, Competitive Analysis, Sales, VoIP, Strategic Partnerships, Sales Process, Go-to-market Strategy, Channel Partners, Call Centers, Lead Generation, Product Marketing, Professional Services, Sales Operations, Software Industry
Education
Kutztown University of Pennsylvania 1987 — 1992
BA, Speech Communications
salesforce.com September 2014 - Present
Nuance Communications August 2011 - September 2014
Nuance Communications March 2009 - August 2011
Nuance Communications January 2007 - February 2009
Tellme Networks November 2005 - January 2007
Tellme Networks May 2002 - November 2005
Tellme Networks November 2000 - May 2002
Edify October 1999 - November 2000
Telera, Pacific Bell, Network Appliance March 1998 - October 1999
Aspect Communications June 1994 - March 1998
Skills
Account Management, Product Marketing, Partner Management, IVR, Speech Recognition, Solution Selling, Natural Language..., Call Center, Customer Experience, Product Management, SaaS, Cloud Computing, Call Centers, Professional Services, Sales Operations, Go-to-market Strategy, Enterprise Software, Strategic Partnerships, Mobile Applications, CTI, ACD, Lead Generation, Pre-sales, Channel Partners, CRM, Mobile Devices, Salesforce.com, Management, Integration
Education
National University 1991 — 1992
BS
Nicolao Consulting January 2009 - Present
Christine Mathews Consulting, Inc. October 2013 - May 2014
Bayer/Conceptus April 2012 - October 2013
Medtronic (Kyphon) January 2007 - January 2009
Kyphon January 2007 - November 2007
Nicolao Consulting February 2006 - January 2007
Novellus Systems 2004 - February 2006
Solectron 1999 - 2004
Aspect Communications 1995 - 1999
Varian 1982 - 1995
Skills
Succession Planning, HR Policies, Human Resources, Recruiting, Incentive Programs, Training, Performance Management, Strategy, Leadership, Program Management, Coaching, Management, HR Consulting, Mergers, Personnel Management
Education
San Jose State University
BA, Sociology/Psychology
My home May 2011 - Present
BAE Systems February 2008 - May 2011
BAE Systems E&IS October 2007 - February 2008
BAE Systems March 2002 - September 2007
Aspect Communications 1999 - 2001
Lockheed Missiles and Space October 1993 - November 1999
Sanders Associates March 1983 - October 1993
Skills
Failure Analysis, Supplier Quality, Quality System, Manufacturing, Quality Assurance, Quality Management, Engineering Management, ISO, DoD, SPC, Defence, Earned Value Management, Inspection, Testing, Root Cause Analysis, Continuous Improvement, Aerospace, Systems Engineering, Military, Supply Chain, Iso 9000, Six Sigma, Lean Manufacturing, Electronics, Manufacturing..., AS9100, Value Stream Mapping, DMAIC, Security Clearance, Process Engineering, Leadership, Supply Management, FMEA, ITAR, Manufacturing..., Cross-functional Team..., TQM, Government Contracting, Process Improvement, Configuration Management, Design for Manufacturing, Program Management, Manufacturing Operations, C4ISR, Aircraft, Green Belt, Avionics, Defense, Electronic Warfare, Requirements Management
Education
Saint Mary's College of California 1991 — 1993
BA
Effect-Tech February 2011 - Present
Osage Services September 2009 - Present
Sierra Financial Group September 2010 - Present
Corporate Visions Inc. 2008 - 2009
Siterra Corp. December 2006 - May 2008
Nuasis Corporation January 2005 - September 2006
Aspect Communications April 2002 - January 2005
Remedy Corp. October 1997 - January 2000
Centura Software/Gupta Corporation January 1996 - October 1997
Information Builders Inc. 1990 - 1996
Skills
SaaS, Enterprise Software, Cloud Computing, Solution Selling, Strategic Partnerships, Strategic Leadership, Marketing Strategy, Sales, Business Alliances, Management Consulting, Sales Process, Product Marketing, Marketing, Management, Account Management, Business Development, Leadership, Channel, Selling, Cross-functional Team..., Strategy, Sales Management, Professional Services, Start-ups, Analytics, Channel Partners, Salesforce.com, Business Strategy, Contract Negotiation, Lead Generation, Entrepreneurship, B2B, New Business Development, Software Industry, Direct Sales, CRM, Product Management, Executive Management, Competitive Analysis, Demand Generation, Sales Enablement, Networking, Consulting, P&L Management, E-commerce, Venture Capital, Complex Sales, Sales Operations, Mobile Devices, Strategic Alliances
Education
Penn State University 1968 — 1972
BA
TD Video Services LLC January 2008 - Present
Independant Consultant (Self-employed) 2013 - 2015
Aspect Software 2004 - 2008
Aspect Communications May 1999 - January 2004
Skills
Programming, Database Design, Video Production, Call Center, Video, Video Editing, ACD, Videography, Post Production, Production, Problem Solving, Editing, Sales Engineering, Recording, Solution Selling, Professional Services, Product Development, Software Documentation, Unified Communications, Training, Marketing, Telecommunications, Management, Call Centers, Program Management, Sales, IVR, SaaS, Consulting, Video Conferencing, Web Design, Producing, Broadcast, Sales Management, Documentaries, Creative Direction
Education
Purdue University 1974 — 1976
Sciences, EET
Chartigans, LLC. January 2015 - Present
American Science & Engineering, Inc 2007 - Present
Aspect Communications 2000 - 2007
GenRad 1998 - 2000
Cabletron Systems 1996 - 1997
Raytheon 1987 - 1996
IBM 1982 - 1987
Skills
Integration, Systems Engineering, Software Engineering, Engineering Management, Embedded Systems, Testing, Electronics, Manufacturing, System Design, Unix, Product Development, C++, Systems Design
Education
Rochester Institute of Technology
Bachelor of Science (B.S.), Electrical Engineering
Southern New Hampshire University
Graduate Certificate, Artificial Intelligence
Syracuse University
Master of Science (M.S.), Electrical Engineering
MapR Technologies August 2014 - Present
Violin Memory May 2013 - August 2014
EMC August 2009 - April 2013
Data Domain September 2008 - July 2009
Netscout Systems Inc November 2007 - June 2008
Network General July 2004 - November 2007
Aspect Communications June 1998 - July 2004
US Navy June 1989 - June 1998
Skills
SaaS, Data Domain, Enterprise Software, Solution Selling, Cloud Computing, Sales Operations, Salesforce.com, Sales Compensation, Sales Enablement, Channel Partners, Sales Management, Cross-functional Team..., Go-to-market Strategy, Business Alliances, Storage, CRM, Sales Process, Direct Sales, Professional Services, Account Management, Lead Generation, Demand Generation
Education
San Diego State University-California State University 1996 — 1998
MBA
Villanova University 1985 — 1989
BS, Mechanical Engineering
Kaiser Permanente May 2004 - Present
Aspect Communications December 1999 - February 2002
Davis Instruments Corporation January 1994 - December 1999
Skills
Project Planning, Software, Vendor Management, Cross-functional Team..., Process Improvement, Program Management, Project Management, Business Process..., Procurement, Change Management, Healthcare, MS Project, Budgets
Education
Michigan State University 1986 — 1988
MBA, Materials & Logistics Management
Michigan State University 1980 — 1984
BA, Business Management
PC SOS, LLC 2015 - Present
CSDP Corporation 2010 - 2014
Conifer Health Solutions/Tenet Healthcare 2009 - 2010
T-Systems North America July 2007 - July 2008
CompuCom Systems 2006 - 2007
ESTERO RIVER CONSULTING 2003 - 2006
BanTec Computer Services 2002 - 2003
Aspect Communications 2000 - 2002
Raxco Software 1998 - 2000
Vanstar 1991 - 1998
Skills
Solution Selling, Strategic Partnerships, CRM, Business Development, Sales Process, Enterprise Software, Sales Management, Channel Partners, Leadership, Marketing Strategy, Sales Operations, Professional Services, Selling, Sales, Strategy, Product Marketing, Management, Strategic Planning, Recruiting, Account Management, Direct Sales, SaaS, Outsourcing, New Business Development, Consulting, Start-ups, Program Management, Consultative Selling, Business Alliances, Data Center, Business Planning, Cloud Computing, Business Process, Team Building, Partner Management, Product & Program Launch, Marketing & Competitive..., Global Business..., Key Account Management, Continuous Process..., Internal Partnerships, Team Leadership, Private and Public..., RFPs, Managed Services
Education
University of Maryland University College
BS in Business Adminstration, Business Administration and Management, General, 3.4 GPA
Montgomery College
Associate of Arts (A.A.), Business Administration and Management, General, 3.0 GPA
Strategic Selling-Miller-Heiman
Sales
Selling to VITO
Sales
Target Account Selling
Sales
TN Department of Safety October 2010 - December 2013
. January 2010 - October 2010
Aspect Software March 2009 - November 2009
Aspect Communications August 1993 - March 2000
Aspect Software 1993 - 2000
Aspect Telecommunications 1993 - 2000
Service Merchandise April 1985 - August 1993
H. J. Wilson Co., Inc. January 1982 - April 1985
Skills
Telecommunications, IVR, Telephony, ACD, Integration, MS Project, Project Management, Program Management, Volunteer Management, Federal Grants..., SharePoint, Call Center, Vendor Management, Call Centers, Data Center, CRM, Cross-functional Team..., Contact Centers, Professional Services, Troubleshooting, Outsourcing, Workforce Management, System Deployment, Managed Services, Process Improvement, Disaster Recovery
Education
Louisiana State University 1971 — 1973
Siemens Water Technologies 2009 - 2013
Turning Point Associates January 2002 - December 2008
Vistage International 2003 - 2007
HotData, Inc. 2001 - 2001
Edify 1998 - 2000
Aspect Communications 1995 - 1998
Skills
Leadership, Management, Product Management, Operations Management, Executive Coaching, P&L Responsibility, Coaching Staff, Marketing, Competitive Analysis, Entrepreneurship, Strategic Planning, Product Development, Consulting, Workshop Facilitation, Team Building, New Business Development, Business Development, Strategy, Business Strategy, Sales Presentations, Training, Business Planning, Mobile Devices, Marketing Management, Change Management, Program Management, Negotiation, Management Consulting, Marketing Strategy, Cross-functional Team..., B2B Marketing, Budgets, Executive Management, Sales Process, Product Marketing, Coaching, P&L Management, Start-ups, Contract Negotiation, Networking, CRM, Direct Sales, Team Leadership
Education
University of Michigan
MBA, Business
Golden Gate University
MS, Telecommunications Management
Pennsylvania State University
BS, Electrical Engineering
Anaplan May 2015 - Present
Castlight Health February 2012 - February 2015
LinkedIn June 2011 - March 2012
Cisco WebEx August 2007 - June 2011
Marsh February 2003 - August 2007
Aspect Communications September 2000 - February 2003
Wachovia, A Wells Fargo Company 1990 - 2000
Skills
Salesforce.com, Training, Cross-functional Team..., Leadership, Start-ups, Project Management, Program Management, Sales, Operations Management, Sales Management, Change Management, Management, Public Speaking, Sales Process, CRM, Event Management, Account Management, SaaS, Lead Generation, Customer Satisfaction, Customer Experience, Direct Sales, Solution Selling, Strategy, Business Development, Selling, B2B, Sales Operations, Strategic Partnerships, Enterprise Software, Sales Presentations, Entrepreneurship, Employee Training
Education
San Jose State University 1989 — 1993
Bachelor of Arts (B.A.), Social Sciences
Leidos July 2015 - Present
Vencore, Inc December 2012 - June 2015
PAE January 2012 - December 2012
Vangent, Inc. September 2008 - September 2011
Deltek, Inc October 2005 - May 2008
Aspect Communications December 2004 - September 2005
AMS March 2002 - May 2004
Nextel 1999 - 2002
Nextel Communications, Inc. 1999 - 2002
MCI 1996 - 1999
Skills
Financial Reporting, Finance, Government Contracting, Mergers & Acquisitions, Leadership, Management, Managerial Finance, Auditing, Mergers, Cross-functional Team..., Budgets, ERP, Strategic Planning, Forecasting, Risk Management, Financial Analysis, Executive Management, Integration, Business Development, Strategy, Business Process..., Business Strategy, Vendor Management, Process Improvement, Corporate Finance, Costpoint, Due Diligence, Program Management, Financial Modeling, Management Consulting, Project Management, Strategic Partnerships, Accounting, Change Management, Business Analysis, PeopleSoft, Strategic Financial..., Proposal Writing, Internal Controls, Start-ups, Sarbanes-Oxley Act, Operations Management, Acquisition Integration, Government, Contract Negotiation, Analysis, Variance Analysis, Business Intelligence, Cost Accounting, Revenue Recognition
Education
Loyola University Maryland 1985 — 1987
MBA, Management
William & Mary 1976 — 1980
BBA, Accounting
Shutterfly, Inc. April 2010 - Present
Future US, Inc. June 2008 - April 2010
Netflix, Inc. October 2005 - April 2008
Aspect Communications November 2004 - October 2005
Immersion Corporation June 2002 - November 2004
Intel Corporation August 1996 - July 2001
Vedder Price, P.C. 1990 - 1993
Skills
Marketing, Intellectual Property, Corporate Law, Patents, Trademarks, Copyright Law, Litigation, Licensing, Strategy, Start-ups, Mergers, Management, Patent Litigation, Software Licensing, Securities Regulation, Corporate Governance, Trade Secrets, Mergers & Acquisitions, Venture Capital, Privacy Law
Education
Harvard Law School 1987 — 1990
JD
National Louis University
M.A., Elementary and Special Education
University of Illinois at Urbana-Champaign
B.A., Ancient Near Eastern Studies
Cisco Systems Inc. April 2006 - Present
Aspect Communications June 2004 - September 2005
Aspect Communications 2002 - 2004
Aspect Communications 2001 - 2002
Aspect Communications 1999 - 2001
Education
Regis University 1994 — 1996
BS
JPMorgan Chase & Co. January 2015 - Present
Citi Bank November 2013 - June 2014
Price Waterhouse Management Consultants November 2012 - November 2013
JP Morgan Chase April 2011 - April 2012
Honeywell International April 2006 - February 2011
L-3 Communications June 2002 - January 2006
Sun Microsystems 1999 - 2001
Aspect Communications 1998 - 1999
Comverse Network Systems 1997 - 1998
Digital Equipment Corp 1996 - 1997
Skills
PMP, Cross-functional Team..., Business Process..., PMO, Business Analysis, SDLC, Software Project..., MS Project, Change Management, IT Operations, High Tech, HDLC, Offshore Software..., Six Sigma, Risk Management, Outsourcing, Software Development, Project Management, Integration, Product Development, Process Engineering, Process Improvement, CRM, Quality Assurance, Enterprise Software, Program Management, Project Planning, Telecommunications, IT Strategy, Business Process..., Agile Methodologies, Enterprise Architecture, Disaster Recovery, Analysis, Requirements Analysis, Leadership, Vendor Management, Visio, IT Management, Requirements Gathering, Resource Management, Unix, Information Technology, IT Service Management, ITIL, SharePoint, Business Intelligence, Project Delivery
Education
Purdue University
MSEE, Electrical enginnering, bioengineering
PMI.org
Lancaster General Health February 2014 - Present
Lancaster General Hospital January 2007 - February 2014
The Good Samaritan Hospital August 2000 - January 2007
William Orr and Sons, Inc. November 1998 - August 2000
Quantum Corporation October 1997 - October 1998
Aspect Communications May 1995 - October 1997
Litton Industries July 1992 - March 1995
Infodata Systems Inc. February 1992 - July 1992
Litton Computer Services December 1988 - February 1992
Skills
Accounting, Visio, Crystal Reports, Troubleshooting, Software Documentation, Healthcare Information..., Payroll, Business Process, Active Directory, EHR, Process Improvement, Healthcare, Project Management, ERP
Education
Rochester Institute of Technology 1985 — 1988
BS Business, Accounting
Holland Patent
Holland Patent
Cisco Systems March 2010 - Present
Verizon Business 2005 - March 2010
Aspect Software 1997 - 2005
Aspect Communications 1997 - 2005
Octel Communications April 1989 - February 1997
Skills
IVR, Unified Communications, Solution Selling, Contact Centers, Cloud Computing, MPLS, SaaS, Telecommunications, Professional Services, VoIP, Managed Services, Go-to-market Strategy, Channel Partners, SIP, Enterprise Software, Telephony, Data Center, IP, Wireless, Sales Engineering, Cisco Technologies, CRM, Pre-sales, Call Centers, Vendor Management
Education
Oakland University 1978 — 1982
BA, Journalism
Aspect Software July 2010 - Present
Aspect Software October 2009 - July 2010
Aspect Software November 2008 - October 2009
Aspect Software (Concerto/Rockwell FirstPoint) March 2002 - October 2009
RMG Networks December 2001 - March 2002
Aspect Communications September 1999 - October 2001
Dell September 1998 - September 1999
Bank of America November 1993 - September 1998
Skills
Workforce Management, UC, Unified Communications, ACD, CTI, Call Recording, Contact Centre, Customer Interaction..., Pre-sales Technical..., Pre-sales Consultancy, Aspect, Microsoft, IVR, Telephony, Sales Engineering, VoIP, Professional Services, OCS, Solution Selling, Call Routing, Call Center, SIP, Enterprise Software, Cloud Computing, Pre-sales, Telecommunications, Speech Recognition, Direct Sales, Video Conferencing, Customer Experience, Consultative Selling, Solution Design, Unified Messaging, Consultancy, Software Sales, Salesforce.com, Sales Support, RFP, Sales Operations, Contact Centers, Lync Server 2010, Call Logging, Marketing, SaaS, SIP Trunking, IP, Lync, Partner Management, Solution Architecture, Avaya
Education
University of North Texas 1988 — 1991
Grayson County College 1987 — 1988
Oracle August 2015 - Present
Hewlett-Packard May 2013 - August 2015
Hewlett-Packard March 2012 - May 2013
Hewlett-Packard February 2010 - February 2012
Cisco August 2007 - February 2010
Avaya September 2000 - August 2007
Aspect Communications 1997 - 2000
AT&T 1995 - 1997
Skills
Deal Management, Sales Management, Outsourcing, Consultancy, Selling, HP, Managed Services, Solution Selling, Channel, Alliances, Professional Services, Consultative Selling, Storage, Account Management, Virtualization, Contract Negotiations, Virtual Teams, Salesforce.com, Services Sales, New Business Development, Cross-functional Team..., Telecommunications, Strategy Development, Unified Communications, Enterprise Software, Sales Process, Team Leadership, Servers, Negotiation, Offshoring, Strategic Partnerships, Business Strategy, Contract Negotiation, Cloud Computing, Key Account Management, Strategy, Channel Partners, Consulting, VoIP, Business Alliances, Sales Operations, Direct Sales, Networking, Leadership, Management, Pre-sales, Go-to-market Strategy, Partner Management, Software Industry, Sales Enablement
Education
Illinois State University 1988 — 1992
Bachelor of Science
iRex Group, LTD. March 2012 - Present
A&A Telecom Group February 2009 - April 2012
The Telephone Connection October 2005 - January 2008
Brookside Technology Partners, Inc. 2007 - 2007
Innovative Communication Systems August 2003 - October 2005
A&A telecom 2001 - 2002
Irex Manufacturing 1998 - 2001
Aspect Software 1998 - 2000
Aspect Communications 1998 - 2000
CompUSA 1996 - 1998
Skills
Solution Selling, VoIP, Account Management, Telecommunications, Sales Management, Unified Communications, Direct Sales, Manufacturing, Contract Negotiation, Customer Satisfaction, New Business Development, Salesforce.com, Networking, Sales Operations, Sales Process, Managed Services, Customer Service, Selling, Cold Calling, Sales, Professional Services, Telephony, Strategic Planning, SaaS, Cross-functional Team..., Customer Retention, SIP Trunking, B2B, Sales Presentations, Quality Assurance, Channel Partners, Call Centers, Key Account Management, Strategic Partnerships, Product Marketing, MPLS, Lead Generation, Video Conferencing, Start-ups, Co-location, Pricing, Team Building, CRM, Cloud Computing, Enterprise Software, Wireless, Product Management, Business Development
Education
Sam Houston State University 1985 — 1987
Criminal Justice
Mccallum 1981 — 1985
Yahoo! September 2009 - July 2012
Yahoo March 2006 - September 2009
Aspect Communications 2000 - 2006
Quantum Corporation March 1998 - January 2000
Quantum 1994 - 1998
Education
SFSU 1986 — 1991
EE, Telecommunications
Gobbell Hays Partners, Inc July 2001 - Present
Aspect Communications October 1999 - May 2001
Ross Breeders, Inc August 1997 - September 1999
Beaman Bottling Company May 1989 - July 1997
Skills
Contract Management, PowerPoint, Proposal Writing, Microsoft Excel, Project Planning, Construction Management, Customer Service, Public Speaking, Microsoft Word, Construction, Management, Process Scheduler, Budgets, Submittals, Project Management, Marketing, AutoCAD, Human Resources, LEED AP, Microsoft Office, MS Project, Green Building, BIM, LEED, Project Estimation, Revit, Construction Drawings, Contractors, Change Orders, Project Coordination, Renovation, Sustainable Design, Space planning, Interior Design, SketchUp, CAD, Residential Design, Value Engineering, Design Research, Sustainability, Architectures, Facilities Management, Mixed-use, Contract Negotiation, Strategic Planning, Team Building, Sales, Event Planning, Leadership, Microsoft Project
Education
Trevecca Nazarene University 1996 — 1997
Bachelor's Degree (BA), Business Administration, 3.8
Murray State University 1984 — 1986
No, Business Administration
SourceMedia April 2012 - Present
Chris McMahon, MSJ March 2009 - Present
Summit Business Media February 2005 - March 2009
Medill School of Journalism January 2004 - December 2004
Chicago Public Radio October 2002 - January 2004
Aspect Communications April 2001 - August 2002
ServiceWare March 2000 - March 2001
ShowCase Corporation August 1998 - March 2000
Marketing Information Systems June 1994 - January 1998
Skills
InCopy, iProduction, Sailthru, Editorial, Journalism, Blogging, Magazines, Storytelling, Vintage Guitars, Editing, Copy Editing, Newspapers, Newsletters, Rock, Publishing, Online Journalism, Press Releases, Web Content, Musical Instruments, Copywriting, Business Journalism, Creative Writing, Multimedia, Fact-checking, Camera, Headline Writing, AP Style, Proofreading, Rock Music, Alternative Rock, Broadcast, Books, Content Development, Content Strategy, News Writing, Breaking News, New Media, Publicity, Freelance Writing, Ghostwriting, Digital Media, Marketing Copy, Content Management, Online Publishing, Interviews, Web Content Management, Investigative Reporting, Feature Articles, Publications, Social Media
Education
Northwestern University 2004 — 2005
Masters of Science, online and business journalism
Michigan State University 1985 — 1989
BA, English
Cisco Systems Inc. 2005 - Present
Aspect Communications 1998 - 2005
Siemens March 1996 - March 1998
Avaya January 1991 - March 1996
Skills
Unified Communications, Contact Centers, Solution Selling, Security, Return on Investment, Business, CTI, IVR, Telepresence, Cisco Call Manager, Cisco Technologies, VoIP, Telephony, Unified Messaging, Sales Engineering, Pre-sales, Network Design, Managed Services, SIP, Switches, H.323, Collaboration Solutions, Network Architecture, Networking, CRM, TCP/IP, Routing, Routers
Education
Hofstra University
Master of Business Administration (M.B.A.), Finance
MBA, CISSP
Master of Business Administration (MBA), Finance, General
TIBCO Software April 2002 - Present
Network Associates 1999 - 2001
Aspect Communications 1997 - 1999
Skills
Telecommunications, Integration, Solution Architecture, Enterprise Software, Vendor Management, Cloud Computing, Networking, Project Management, Unix, Requirements Analysis, Enterprise Architecture, SaaS, Architectures, SOA, Cisco VoIP, LAN-WAN, Cisco Call Manager, Cisco UCS, Avaya Communication..., Avaya IP Telephony, Modular Messaging, Unity Connection, LifeSize Video..., Polycom Video..., WebEx, Audio Conferencing, Unified Communications, IT Management, Mobile Communications, Video Conferencing
Education
San Jose State University
San Jose City College
Hewlett-Packard at Shell Oil Company October 2011 - Present
EDS & Hewlett-Packard at Continental/United Airlines February 2006 - October 2011
EDS at American Airlines and US Airways April 2002 - January 2006
Aspect Communications March 1999 - April 2002
US Caden / Manpower at Hewlett-Packard June 1997 - March 1999
Alternative Resources Corporation at Hewlett-Packard February 1997 - June 1997
United Defense / FMC Corporation April 1989 - February 1997
Micro Consultants / Professional Construction Management December 1986 - April 1989
Skills
Virtualization, Project Management, Windows Server, ITIL, Active Directory, Servers, Troubleshooting, Microsoft Exchange, Infrastructure, Technical Support, System Deployment, Hardware, Networking, Service Delivery, Windows 7
Education
Georgia Institute of Technology 1983 — 1987
Bachelor's Degree, Mechanical Engineering
Aerohive Networks May 2015 - Present
Model N November 2014 - May 2015
Model N September 2013 - October 2014
Thermo Fisher Scientific May 2012 - February 2013
Thermo Fisher Scientific July 2011 - May 2012
Hitachi GST May 2010 - July 2011
Lam Research March 2006 - May 2009
Lam Research May 2004 - March 2006
Aspect communications 1999 - 2004
Aspect Communications 1999 - 2004
Skills
Talent Management, Personnel Management, Onboarding, Workforce Planning, Leadership Development, HRIS, Succession Planning, Performance Management, Training, Organizational..., Human Resources, Organizational..., Employee Relations, Program Management, Strategy, Coaching, Management, Process Improvement, Team Building, Management Development, Leadership, Employee Engagement, Talent Acquisition, Executive Coaching, Employee Benefits, Recruiting, Organizational Design
Education
San Jose State University
MA, Audiology
San Jose State University
Bachelor of Arts (BA), Audiology/Audiologist and Speech-Language Pathology/Pathologist
Black Box Network Services September 2015 - Present
Conexus International November 2012 - Present
Siemens Enterprise Communications August 2011 - September 2012
Mitel January 2006 - March 2008
Aspect Communications January 2004 - February 2006
Skills
VoIP, Telecommunications, Call Center, Mobile, CXO level engagements, Enterprise level UC..., Contact Centers, Wireless, Managed Services, Unified Communications, Cloud Computing, Mobile Devices, Call Centers, Enterprise Software, Solution Selling, Professional Services, Selling, Channel Partners, Direct Sales, Data Center, SIP, MPLS, SIP Trunking, IVR, Pre-sales, Avaya, Go-to-market Strategy, Video Conferencing, WAN, CTI, Network Design, ACD, Unified Messaging, Hosted Services, Product Management, Strategic Partnerships, Salesforce.com, LAN-WAN, Customer Experience, Network Architecture, Sales Process, CRM, Switches, Account Management, Ethernet, IP, Sales Engineering, T1, Co-location, ISDN
Education
Orange Coast College
The Schwartz Center for Compassionate Healthcare July 2015 - Present
Tufts University December 2014 - July 2015
The Awesome Mitten February 2013 - May 2015
Tufts University School of Medicine September 2014 - December 2014
Tufts University School of Medicine September 2014 - December 2014
Michigan Fitness Foundation June 2012 - August 2014
Michigan Fitness Foundation January 2011 - May 2012
Hubbell Connections-PRSSA August 2011 - February 2012
MSU College of Communication Arts and Sciences September 2010 - December 2010
Aspect Communications May 2010 - August 2010
Skills
Nonprofit, Adobe Creative Suite, Microsoft Office, New Media, Copywriting, Copy Editing, Newsletter Writing, Press Release..., Event Planning, Newsletters, Social Media, Public Relations, Press Releases, Editing, Media Relations, Strategic Communications, Journalism, Blogging, Social Networking, Event Management, Social Media Marketing, Nonprofits, Facebook, SEO, Advertising, Marketing, AP Style, WordPress
Education
Tufts University 2014 — 2016
Master of Science (M.S.), Health Communication
Michigan State University 2008 — 2012
Advertising, Public Relations
CAPA International, London 2010 — 2010
Study Abroad
AmSurg January 2013 - Present
AmSurg December 2008 - January 2013
Aspect Software April 2004 - July 2008
Legato Systems 2001 - April 2004
Aspect Communications 1998 - 2001
Watson Wyatt February 1991 - June 1997
Skills
Training, Human Resources, Employee Training, Management, Program Management, Customer Service, HRIS, Analysis, Project Management, Personnel Management, Cross-functional Team..., Project Planning, Vendor Management
Education
Monroe Community College
Host Analytics, Inc. August 2014 - Present
Equilar May 2011 - August 2014
Nuance Communications August 2009 - May 2011
Freelance November 2000 - April 2011
TuVox February 2004 - August 2009
GoDigital April 2001 - February 2004
Sevant, Inc. August 1999 - February 2001
Aspect Communications October 1993 - July 1999
HBO August 1991 - October 1993
Skills
Lead Generation, Online Marketing, Marketing Strategy, Product Marketing, SaaS, Salesforce.com, Strategy, Strategic Partnerships, Online Advertising, Email Marketing, Start-ups, CRM, Team Management, Google Adwords, B2B, Enterprise Software, SEO, Demand Generation, Google Analytics, Team Motivator, Management, Social Media Marketing, Analytics, Product Management, Sales, Business Development, Mobile Devices, Integrated Marketing, Marketing Management, Competitive Analysis, Marketing, Sales Process, Go-to-market Strategy, Partner Management, Sales Enablement, B2B Marketing, Web Analytics, Cloud Applications, Customer Retention, Product Development, Customer Experience, Digital Marketing, Multi-channel Marketing, Market Analysis, Media Relations, Messaging, Marketing Automation, Leadership, Thought Leadership
Education
Ohio University 1987 — 1991
BS Communications, Telecommunications Management
Holy Name High School
National Able Network January 2014 - June 2015
National Senior Network November 2013 - December 2013
National Senior Network August 2011 - November 2013
National Senior Network February 2010 - July 2011
Aspect Communications 1997 - 2003
Aspect Communications January 1996 - January 1997
Global Insight January 1983 - January 1996
Data Resources Inc (now Global Insight) 1983 - 1996
Skills
Quality Assurance, SharePoint, Software Documentation, Testing, Training, Management, Unix, Databases, Editing, Outlook, Interviews, Program Management, Nonprofits, Research, MS Project, Microsoft Project, Program Development, Public Speaking
Education
Northeastern University Boston
MA M.B.A
Northwestern University
B.A.
University of Illinois at Urbana-Champaign
Ph.D.
HP Software November 2007 - Present
Aspect Communications 2000 - 2001
Fatbrain.com 1999 - 2000
CBT Systems 1996 - 1998
TCT 1995 - 1995
Skills
SaaS, Sales Process, Enterprise Software, Solution Selling, Account Management, Cloud Computing, Sales, Mentoring, Business Alliances, Channel Partners, CRM, Professional Services, Sales Enablement, Direct Sales, Pre-sales, Lead Generation, Salesforce.com, Partner Management, Selling, Software Industry, Go-to-market Strategy, Strategic Partnerships, Managed Services, Sales Operations
Education
Michigan State University
Bachelor of Arts (BA)
Duncan Solutions February 2011 - February 2014
KeenHire March 2011 - 2012
Insperity July 2005 - April 2010
Insperity April 2004 - July 2005
Dillard Environmental Services November 2002 - April 2004
Aspect Communications November 1999 - July 2002
Per-Se Technologies April 1998 - February 2000
Skills
Performance Management, Talent Management, Employee Relations, Onboarding, Talent Acquisition, HRIS, Recruiting, Human Resources, Organizational..., Deferred Compensation, Personnel Management, Employee Benefits, Leadership Development, Employee Training, Training, Interviews, Payroll, Leadership, Management, Employer Branding, Program Management
Education
UCSC 1997 — 1998
Certification, Human Resources Management
Choice Center University
Landmark Education
SAP May 2010 - Present
Business Objects April 2007 - April 2010
SAP 2007 - April 2010
Symantec February 2006 - April 2007
IMlogic October 2005 - February 2006
Courion Corp March 2003 - October 2005
BackWeb Technologies 1999 - 2004
Aspect Communications 1997 - 1999
Education
Minnesota State University, Moorhead 1985 — 1990
B.S., Finance
Apple November 2012 - Present
NextBio February 2011 - November 2012
Symantec June 2009 - February 2011
Axway (Formerly Tumbleweed) January 2007 - June 2009
Business Objects February 2002 - January 2007
Aspect Communications June 1999 - December 2001
NIIT Ltd. August 1994 - May 1999
Skills
Java, OOAD, Spring, SQL, NoSQL, MapReduce, Agile Methodologies, Software Engineering, Distributed Systems, XML, REST, Oracle, Software Development, Enterprise Software, JSON, SOA, Design Patterns, Tomcat
Education
Santa Clara University 2005 — 2007
M.S., Computer Engineering
Mangalore University 1990 — 1994
B.S., Computer Science
BellSouth Business 2002 - January 2006
Rockwell Software 2000 - 2002
Aspect Communications 1999 - 2000
MediaBin 1996 - 1999
Peachtree Software 1993 - 1996
OMS 1988 - 1992
Skills
Sales Management, Call Center, Telecommunications, Business Development, Channel, Unified Communications, Solution Selling, Direct Sales, Account Management, Telephony, Professional Services, SaaS, VoIP, Customer Experience, Contact Centers, Call Centers, Management, Training, Program Management, Project Management, Sales, Leadership, Strategy, Managed Services, Team Leadership
Education
Georgia State University - J. Mack Robinson College of Business 1989 — 1992
BBA, Management
Laval University 1988 — 1989
French
The University of Georgia 1987 — 1988
Core Academics
TIAA-CREF May 2014 - Present
BeTheSmartMoney.com January 2011 - Present
The North Highland Company June 2013 - May 2014
Wells Fargo September 2011 - April 2013
Acxiom July 2010 - August 2011
Ally Financial Inc. August 2009 - May 2010
Bank of America December 2008 - August 2009
Bank of America February 2006 - July 2009
Bank of America August 2004 - February 2006
Aspect Communications March 2001 - November 2003
Skills
Customer Acquisition, Database Marketing, Direct Marketing, Digital Marketing, Integrated Marketing, Customer Retention, Portfolio Management, Lead Generation, CRM, Segmentation, Email Marketing, Strategy, Analytics, Competitive Analysis, Product Management, E-commerce, Online Advertising, Product Marketing, Multi-channel Marketing
Education
Saint John's University 1993 — 1997
BA, Business Management
Jive Software September 2015 - Present
FrontRange Solutions September 2012 - May 2015
ENXSUITE (acquired by Infor) July 2010 - October 2012
Alcatel-Lucent July 2008 - July 2010
RSA, The Security Division of EMC January 2007 - April 2008
Packeteer Inc March 2004 - December 2006
Aspect Communications March 1999 - March 2004
Aurigin October 1996 - March 1999
Oracle October 1994 - October 1996
Skills
SaaS, Product Management, Product Marketing, Go-to-market Strategy, Enterprise Software, Patents, Strategy, Start-ups, CRM, Competitive Analysis, Channel, Strategic Partnerships, Multi-channel Marketing, Solution Selling, Lead Generation, Cloud Computing, Business Alliances, Management, Mobile Devices, Executive Management, Security, Leadership, Entrepreneurship, Sales Enablement, Marketing Strategy, Demand Generation, Channel Partners, Mergers & Acquisitions, Business Development, Salesforce.com, B2B Marketing, Professional Services, Sales Process, Partner Management, Marketing, Direct Sales, Marketing Automation, Software Industry, E-commerce, Strategic Alliances, Thought Leadership, Analytics, Cross-functional Team..., Selling, Sales Operations, Integrated Marketing, Business Intelligence, Unified Communications, Strategic Planning, P&L Management
Education
Rutgers, The State University of New Jersey-Camden 1980 — 1985
Computer Science, Psychology Degrees
Google April 2010 - Present
Bloomberg October 2007 - March 2010
Microsoft November 2005 - September 2007
SoftArtisans June 2005 - November 2005
Aspect Communications 2000 - 2001
Education
Northeastern 2004 — 2010
MS
Wesleyan University 1996 — 2000
BA
Lipscomb University January 2015 - Present
Lipscomb University August 2006 - Present
University of Mississippi 2003 - 2006
Progeny Marketing Innovations 2000 - 2003
Aspect Communications 1999 - 2002
Skills
Leadership Development, Organizational..., Coaching, Performance Management, Strategic Planning, Human Resources, Employee Engagement, Process Improvement, Talent Management, Teamwork, Public Speaking, Staff Development, Training, Higher Education, Program Management, Team Building, Executive Coaching, Instructional Design, Career Development, Nonprofits
Education
University of Mississippi 2003 — 2007
Ph.D., Management
Lipscomb University 2000 — 2002
MBA, Leadership
Murray State University 1992 — 1996
BS, Business Education/History
ZELTIQ July 2014 - Present
ZELTIQ April 2012 - June 2014
St. Jude Medical August 2004 - April 2012
Siemens Communications 1993 - 1996
Aspect Communications 1993 - 1993
Olivetti ATC 1988 - 1990
Skills
ClearCase, Embedded Software, Agile, ClearQuest, C++, Doors, Testing, Team Management, Medical Devices, Software Engineering, Cross-functional Team..., Software Quality..., Design Control, FDA, Microcontrollers, Embedded Systems, Software Design
Education
San Jose State University 1988 — 1992
M.S., Computer Science
University of California, San Diego 1981 — 1985
B.A., Computer Science
Apollo Professional Solutions 2011 - March 2015
Various Clients September 2010 - June 2011
Premier Executive Staffing February 2010 - 2010
Stiles Associates August 2007 - July 2009
Signature Mortgage Consultants April 2007 - August 2007
Various Lenders April 2001 - June 2005
Cisco Systems December 2000 - March 2001
Aspect Communications September 2000 - December 2000
Camelot Contractors / RCM Technologies January 1993 - June 2000
State of New Hampshire October 1991 - December 1992
Skills
Sourcing, Engineering, Procurement, Supply Chain, Logistics, Six Sigma, Temporary Staffing, Lean Manufacturing, Technical Recruiting, Talent Acquisition, Recruiting, Executive Search, Manufacturing, Continuous Improvement, Temporary Placement, Screening, Interviews, Training, Talent Management, Leadership, Management, Human Resources, Applicant Tracking..., Staff Augmentation, Internet Recruiting, Permanent Placement, Benefits Negotiation, Screening Resumes, Contract Recruitment, Staffing Services, Onboarding, Search, Hiring, Industrial Sector
Education
Northern Essex Community College 1981 — 1983
ASCS, Computer Science
Concord High School
LinkedIn July 2012 - Present
Guidewire Software October 2011 - July 2012
Flextronics July 2009 - November 2011
VMWare Inc June 2010 - November 2010
Verigy, Inc October 2007 - February 2009
Yahoo!, Inc April 2007 - October 2007
Openwave Systems, Inc May 2005 - April 2007
Addison Avenue, Federal Credit Union February 2003 - May 2005
Aspect Communications August 2000 - July 2002
Skills
Workday, Workday Functional..., System Deployment, Oracle E-Business Suite, Data Conversion, Business Process..., Databases, Data Analysis, Payroll, Employee Benefits, Vendor Management, PeopleSoft, Visio, Requirements Analysis, ERP, HRIS, SDLC, Software Implementation, Benefits Management, Software System Analysis, Process Improvement, Software Documentation, Business Intelligence, Business Process, Integration, Requirements Gathering, Testing, Program Management, Strategic HR
Education
San Jose State University 1997 — 2002
B.S, Management Information Systems (MIS)
ASSIA Inc. April 2011 - Present
Plaster Networks September 2008 - April 2011
Jeff Scroggin Consulting August 2003 - August 2008
Gupta Technologies November 2001 - July 2003
Aspect Communications August 2000 - March 2001
PointBase, Inc. November 1998 - August 2000
Oracle Corporation October 1993 - November 1998
Skills
Enterprise Software, Product Marketing, Strategic Partnerships, Business Development, Marketing Strategy, SaaS, Start-ups, Go-to-market Strategy, Solution Selling, Competitive Analysis, Telecommunications, Executive Management, Cloud Computing, E-commerce, Leadership, New Business Development, Alliances, IPTV, Business Alliances, Open Source, Field Marketing, Integrated Marketing, Product Strategy, Business Strategy, Product Launch, Entrepreneur, Online Marketing, Salesforce.com, Management Consulting, Sales Enablement, Strategy, Strategic Planning, Entrepreneurship, Strategy Development, Product Management
Education
Massachusetts Institute of Technology - Sloan School of Management
MBA, Marketing and Corporate Strategy
Stanford University
BS, Engineering
Menlo School
VMware July 2009 - Present
Velocity Systems & Solutions, LLC June 2010 - June 2015
Sanah, Inc February 2003 - December 2014
AIS Info June 2002 - January 2003
Aspect Communications February 1997 - June 2002
Chordiant 1996 - 1997
Siemens Communication Software July 1994 - November 1996
Skills
Technology Management, Contact Center..., Offshore Software..., Contact Center..., Telecommunications, Integration, CRM, Enterprise Software, Professional Services, Software Development, IT Service Management, Strategic Partnerships, Data Center, SDLC, Solution Architecture, Vendor Management, Software Project..., Cloud Computing, SaaS, Management, Strategy, Consulting, Agile Methodologies
Education
Stanford University Graduate School of Business 2008 — 2008
Exexutive Management, Executive Management
Indian Institute of Technology, Delhi 1993 — 1994
Communications Research
Manipal Academy of Higher Education 1989 — 1993
B.E - Telecommunications
TAK Capital Management, Inc. 1998 - Present
Exploit Systems, Inc. 2001 - 2003
Aspect Communications 2000 - 2002
Apple 1988 - 1998
Thompson Andersen, Inc. 1986 - 1988
First Deposit Corporation 1984 - 1986
Thompson Tuckman Andersen, Inc. 1980 - 1984
SRI International 1971 - 1980
Skills
Strategy, Mergers, Strategic Planning, Venture Capital, Business Planning, Project Planning, Managerial Finance, Start-ups, Corporate Development, Strategic Partnerships, Entrepreneurship, Business Strategy, Mergers & Acquisitions, Management Consulting, Business Development, Strategic Financial..., Cross-functional Team..., Executive Management, Product Management, SaaS, Management, Finance, Product Marketing, Leadership, P&L Management
Education
Stanford University 1967 — 1970
Ph.D., Engineering Economic Systems Planning
Stanford University 1965 — 1967
M.S., Industrial Engineering & Operations Research
Rensselaer Polytechnic Institute 1964 — 1965
B.M.E., Management Engineering
U. S. Coast Guard Academy 1960 — 1963
Cadet
WhiteHat Security March 2013 - Present
Accept Corporation June 2010 - October 2012
Accept Software January 2010 - June 2010
Intuit Inc July 2006 - January 2010
Neoforma August 2004 - March 2006
Chordiant (now Pegasystems) May 2002 - April 2004
Aspect Communications November 1999 - October 2001
Halcyon Sofware August 1998 - October 1999
Apple Computer February 1994 - March 1997
Skills
Product Management, Requirements Analysis, Product Strategy, SaaS, Enterprise Software, Cloud Computing, Start-ups, Agile, Business Strategy, Strategic Planning, Management, Program Management, Product Marketing, Entrepreneurship, Agile Methodologies, Agile Project Management, Product Lifecycle..., Mobile Devices, Enterprise Architecture, Mobile Applications, Software Engineering, System Architecture, Leadership, Strategy, User Experience, Business Process, Analytics, Software Development, Strategic Partnerships, Cross-functional Team...
Education
La Trobe University 1986 — 1988
Post Grad
La Trobe University 1980 — 1985
BA/BSc
Emerson Network Power October 2014 - Present
Emerson Network Power November 2008 - Present
Sun Microsystems February 2007 - July 2008
Hewlett Packard February 2005 - February 2007
Phoenix Technologies February 2004 - February 2005
Sun Microsystems 1999 - 2002
Aspect Communications 1996 - 1999
Chorus Systems May 1989 - April 1996
Chorus Systems 1989 - 1996
USENIX Association 1989 - 1996
Skills
Go-to-market Strategy, Product Marketing, Product Management, Cloud Computing, Enterprise Software, Sales Enablement, Embedded Systems, Program Management, Data Center, Channel Partners, Management, Strategy, Mobile Applications, Cross-functional Team..., Virtualization, Multi-channel Marketing, OEMs, Operating Systems, Business Alliances, Demand Generation, High Availability, Product Launch, Innovativation, Software, Strategic Planning, Real Time, Budgets, Start-ups, people management, Computer Hardware, Entrepreneurship, GTM, Incentive Programs, Budget, B2B Marketing, International Marketing, Global Management, SMB, New Markets Development, Multilingual, Alliance Marketing, Public Speaking, Partner Management, Pre-sales, Telecommunications, Solution Selling, DCIM, Leadership, Sales Management, International Business
Education
NYU Courant Institute Of Mathmatical Sciences
Master of Science (M.S.)
New York University
MS
New York University - Leonard N. Stern School of Business
Bachelor of Science (BS)
David Wrubel Consulting, LLC November 2007 - Present
Cisco Systems December 2009 - June 2012
HP April 2005 - June 2008
Cisco Systems December 2002 - April 2005
Aspect Communications November 2001 - July 2002
Applied Materials May 2001 - November 2001
Cisco Systems October 2000 - May 2001
Wind River Systems June 1999 - June 2000
Silicon Graphics April 1995 - June 1999
Oracle Corporation June 1988 - October 1991
Skills
Oracle Applications, Systems Analysis, System Design, Oracle E-Business Suite, Programming, Oracle Manufacturing, Oracle Financial, Requirements Analysis, Oracle ERP..., Oracle SQL, SQL Tuning
Education
Rutgers University-New Brunswick 1984 — 1988
BA, Computer Science and Mathematical Science
CSC July 2012 - Present
US Securities and Exchange Commission December 2010 - July 2012
Capital One July 1999 - October 2010
Aspect Communications August 1997 - July 1999
Ridge Builders Group November 1989 - July 1997
Syntex, Inc. Pharmaceuticals December 1986 - October 1989
HOK December 1983 - February 1986
Skills
Portfolio Management, Real Estate, Workplace Strategy, Strategic Occupancy..., Program Management, Strategic Planning, Change Management, Corporate Real Estate, Due Diligence, Project Management, Project Planning, Management Consulting, Sustainability, Analysis, Contract Negotiation, Contract Management, Risk Management, Business Strategy, Vendor Management, Workplace Design, Financial Analysis, Management, Business Development, Leadership, Mergers & Acquisitions, Strategy, Negotiation, Operations Management, CRM, Budgets, Cross-functional Team..., Business Process..., Procurement, Business Analysis, Process Improvement, Governance, Integration, Finance, Consulting, Outsourcing, Facilities Management, Human Resources
Education
Harvard University 1980 — 1983
Master of Architecture
Stanford University 1976 — 1980
B.S. Civil Engineering
Henry Clay High School, Lexington, KY 1972 — 1976
Intuitive Surgical December 2006 - June 2011
JDSU February 2006 - November 2006
SkyPilot Networks July 2005 - January 2006
Aspect Communications 2003 - 2004
3PARdata, Inc June 2001 - October 2003
Sun Microsystems 1988 - 2001
Skills
Revenue Recognition, Forecasting, Financial Reporting, Sarbanes-Oxley Act
Education
San Jose State University
B.S, Accounting
Caltrans March 2013 - Present
Department of Housing and Community Development December 2009 - February 2013
BMG Seltec November 2006 - March 2009
Blue Titan Software November 2005 - October 2006
Accenture 2004 - 2005
Sogeti USA 2003 - 2004
Vitria Technology 2000 - 2003
Aspect Communications 1993 - 2000
Skills
Software Development, SOA, SDLC, SaaS, Enterprise Software, Testing, Software Engineering, Integration, Web Services, Oracle, Java, Product Management, Cloud Computing
Education
San Francisco State University
BS
Cybera, Inc. January 2005 - Present
Aspect Communications September 2001 - March 2004
BOULT, CUMMINGS, CONNORS & BERRY PLLC March 1996 - September 2001
Hanover Walsh Jalenak & Blair PLLC 1989 - 1996
Skills
Contract Negotiation, Telecommunications, Business Planning, Strategy, Start-ups, Strategic Partnerships, Business Development, Sales, Mergers & Acquisitions, Vendor Management, Cloud Computing
Education
University of Arkansas at Little Rock, William H. Bowen School of Law 1985 — 1989
JD W/HONORS
OUACHITA BAPTIST UNIVERSITY 1981 — 1985
BA CUM LAUDE
Glenwood
Glenwood
Intradiem November 2014 - Present
Verint-Systems February 2013 - October 2014
Verint July 2008 - February 2013
Aspect Software July 2004 - July 2008
Aspect Communications October 2001 - June 2004
Skills
IVR, Call Center, Unified Communications, Contact Centers, Solution Selling, Workforce Management, ACD, SaaS, Enterprise Software, VoIP, Professional Services, Telephony, Salesforce.com, CTI, Telecommunications, Cloud Computing, Direct Sales, Sales, Management, Sales Operations, Channel Partners, Leadership, Data Center, CRM, Avaya, Outsourcing, Business Alliances, Software Industry, Call Centers, Wireless, IP, Sales Enablement, Mobile Devices, Product Management, Sales Management, Managed Services, Vendor Management, Sales Process, Selling, Demand Generation, Customer Experience, Pre-sales, Go-to-market Strategy, Lead Generation, Integration, Account Management, SIP, Sales Engineering, Partner Management, Strategic Partnerships
Education
Middle Tennessee State University 1988 — 1994
Bachelor, Mathematics
Oakland High School
Oakland High School
WordBird 1996 - Present
Polycom, Inc. June 2008 - January 2013
Oracle Corporation March 2007 - April 2008
Hyperion Solutions October 2003 - March 2007
Hyperion 2003 - 2007
Aspect Communications 2000 - 2002
Aspect Communications 2000 - 2002
Skills
Creative Direction, Content Management, Program Management, Marketing Communications, Management, Editing, Internal Communications, Thought Leadership, Marketing, Product Marketing, Brochures, Content Development, Copy Editing, Copywriting, Technical Writing
Education
Warren Wilson College 1980 — 1982
M.F.A.
Goddard College 1975 — 1978
B.A.
Inphi Corporation October 2008 - December 2012
Kleiner Perkins Caufield & Byers April 1997 - July 2007
Aspect Telecommunications 1994 - 1997
Aspect Communications 1994 - 1997
Tandem Computers, Inc. 1989 - 1994
Cunningham Communication 1985 - 1989
Regis McKenna, Inc. 1984 - 1985
Skills
Outlook, Administrative..., Office Management, Microsoft Office, Event Planning, Customer Service, PowerPoint, Microsoft Excel, Strategic Planning, Microsoft Word, Project Management, Human Resources, Event Management, Calendaring, Venture Capital, New Business Development, Executive Management, Marketing, Interviews, Administrative...
Education
Los Angeles Pierce College 1975 — 1979
General Education
SWRP 2002 - Present
Farmers Insurance January 2015 - May 2015
Cetera Financial Group January 2014 - August 2014
loanDepot May 2013 - August 2013
Union Bank October 2012 - January 2013
120 Venture Construction, Inc. January 2012 - September 2012
ASICS America July 2008 - July 2011
Bandai America March 2007 - January 2008
Aspect Communications December 1999 - May 2001
Sterling Software January 1999 - December 1999
Skills
Business Process, PMP, Requirements Analysis, SDLC, Cross-functional Team..., ERP, Integration, Program Management, Vendor Management, Change Management, Project Management, Outsourcing, Project Planning, Process Improvement, Software Project..., Data Integration, Business Analysis, Business Process..., Business Process Design, Waterfall, IT Management, Systems Analysis, Product Management, Business Requirements, Visio, CISA, Sarbanes-Oxley Act, Software Requirements, MS Project, Project Execution, Project Control, Project Initiation, Software Integration, Business Case, Use Case Analysis, Project Turnaround, Gap Analysis, RFP, SOW, Requirements Gathering, IT Governance, Project Implementation, Process Engineering, CMMI, ITIL, Business Management, Resource Management, SOX, Risk Assessment, SAP FICO
Education
University of California, Los Angeles - The Anderson School of Management 1993 — 1996
MBA
New England School of Law
Doctor of Law (JD)
Syracuse University
BA
AscendOne April 2007 - Present
StarTek USA March 2004 - October 2006
Aspect Communications March 1995 - October 2001
Education
Loyola University Chicago 1993 — 1995
MBA, MIS
Palo Alto Networks March 2013 - Present
Tellabs Inc Mechanical Design/EngineerTellabs2001 - February 2013
Aspect Communications 1991 - 2001
Aspect Telecommunications 1991 - 2001
David Systems 1986 - 1991
Skills
Telecommunications, MPLS, Solidworks, Mechanical Product..., Chassis, Manufacturing, IP, Ethernet, Electronic Cooling, Embedded Systems, Change Orders, AutoCAD, Embedded Software, Project Management, Mechanicals, Mechanical Engineering
Education
Mesa Community College 1975 — 1977
Brocade December 2014 - Present
Brocade December 2008 - December 2014
Foundry Networks (acquired by Brocade) October 2005 - January 2009
Hewlett-Packard February 2002 - October 2005
Aspect Communications May 2002 - November 2002
Hewlett-Packard August 2000 - August 2002
Chipshot.com 1999 - 2000
3Com Corporation October 1998 - December 1999
Skills
Web Content Management, Demand Generation, Omniture, User Experience, Digital Marketing, Content Management, Web Project Management, Multi-channel Marketing, Networking, Sales Enablement, Email Marketing, Web Design, Project Management, Dreamweaver, Ethernet, Web Analytics, HTML, Vendor Management, CSS, Website Development, Web Content, Leadership, Team Leadership, SEO, Competitive Analysis, SaaS, XHTML, EDM, Highly detail oriented, Adobe Presenter, Adobe Test & Target, Photoshop, Enterprise Software, Information Architecture, Marketo, Cloud Computing, Strategy, Web-based Project..., Web Development
Education
San Jose State University
BS, Business Administration, Management Information Systems
Bose Corporation March 2014 - Present
Rethink Robotics June 2012 - February 2014
Bose Corp. June 2003 - June 2012
Snowshore Networks 2001 - 2002
Sonexis 1999 - 2001
Aspect Communications 1997 - 1999
PictureTel 1996 - 1997
Discreet Logic December 1994 - July 1996
Raytheon February 1989 - November 1994
Skills
Embedded Software, Device Drivers, Digital Signal..., RTOS, Embedded Systems, Debugging, Software Engineering, QNX, User Interface, C++, C, Objective-C, Product Development, Software Development, Visual C++, Product Design, Electronics, Embedded Linux, Product Management, Audio Processing, Integration, ARM, UML, System Architecture, Engineering, Team Building, Microprocessors, Software Design, Algorithms, Python, Microcontrollers, User Experience, Android, Cross-functional Team..., Linux, Signal Processing, Testing, Subversion, Programming, Object Oriented Design, Wireless, Bluetooth, Distributed Systems, Processors, Java, Matlab, Manufacturing, Agile Methodologies, Board Bring-up, Engineering Management
Education
Northeastern University 2010 — 2014
Master of Science (MS), Computer Systems Engineering
University of Massachusetts Boston 1991 — 1995
Master of Business Administration (MBA)
University of Rhode Island 1984 — 1988
Bachelor of Science (BS), Electrical Engineering
Cigna-HealthSpring August 2014 - Present
Kibler Road Consulting January 2014 - Present
HCA - Teksystems August 2010 - December 2013
Spheris February 2007 - August 2010
Evolved Digital Solutions June 2005 - October 2006
Aspect Communications 1998 - 2001
Skills
Strategic Planning, Product Development, Business Strategy, Contract Negotiation, Project Management, Vendor Management, Product Management, Program Management, Business Intelligence, Process Improvement, Software Development, Team Building, Team Leadership, Healthcare Information..., Management, Business Analysis, Change Management, PMP, Integration, Leadership, PMO, IT Strategy, MS Project, Quality Assurance, Business Process..., Requirements Analysis, Cross-functional Team..., EHR, Healthcare, Software Project..., Project Portfolio..., Software Documentation, Outsourcing, HIPAA, Visio, Hospitals, Consulting, EMR
Education
Harding University
BA - Communications
G2 Knowledge Consulting March 2008 - Present
MDS Global Consulting July 2003 - February 2008
Celox Networks, Inc. October 2000 - December 2002
Aspect Communications May 1999 - September 2000
Skills
15+ years of experience...
Education
Northeastern University
Master of Science, Computer Science
Renmin University of China
Bachelor of Arts, Industrial Economics
Oracle Corp August 2007 - Present
Aspect Communications 2000 - 2006
Skills
Unified Communications, Cloud Computing, Enterprise Software, Storage, Data Center, Virtualization, Unix, SaaS, Architecture, Perl, SOA, VMware, Disaster Recovery, Linux, Telecommunications, Operating Systems, Security, Systems Engineering, Software Development, DNS
Education
NED University of Engineering and Technology 1987 — 2002
BS, Electical Engineering
San Jose State University 1997 — 2001
MS, Computer Engineering
Karachi University
MS, Applied Physics
James Hardie Building Products July 2015 - Present
Comcast July 2012 - Present
AT&T October 2006 - August 2012
AT&T October 2006 - January 2009
Onsite Dental Inc March 2004 - September 2006
Latitude Communications Inc January 2002 - February 2004
Aspect Communications June 2000 - October 2001
Skills
Account Management, New Business Development, Telecommunications, Consultative Selling, Sales Management, Direct Sales, Retail, Solution Selling
Education
San Jose State University
BA, Business Management
Call Design (NA), Inc. March 2013 - Present
injixo, inc. December 2011 - February 2013
Aspect Software January 1997 - November 2011
Aspect Software 2002 - 2009
Aspect Communications 2000 - 2002
TCS Management Group, Inc. 1998 - 2000
TCS Management Group, Inc. 1997 - 1998
Vanderbilt University 1992 - 1997
Skills
Product Management, Contact Centers, Workforce Management, Solution Selling, Professional Services, Enterprise Software, IVR, Performance Management, SaaS, Call Centers, CRM, Customer Experience, Pre-sales, Unified Communications, Telecommunications, Consulting
Education
Vanderbilt University 1982 — 1991
PhD, Psychophysic
Presbyterian College 1978 — 1982
BS, Experimental Psychology
ShoreTel, Inc. 2003 - 2008
Intuit 2002 - 2003
Network Appliance 2000 - 2001
Aspect Communications 1996 - 2000
Knight Ridder Information 1994 - 1996
Octel 1989 - 1994
Octel Communications 1989 - 1994
Skills
Organizational..., Strategic Planning, Change Management, VoIP, Call Center, Unified Communications, Telecommunications, LAN/WAN, Coaching, Call Centers, LAN-WAN, Training, Instructional Design, Employee Training, Mobile Devices, Management, Telephony, Technical Training, IP, Avaya, Managed Services, IVR
Education
Marymount University 1989 — 1991
MA
Genesys Telecommunications 2007 - Present
Intervoice 2004 - 2007
Aspect Communications 1997 - 2004
Murray Savings 1983 - 1987
Skills
Genesys, IVR, Workforce Management, Pre-sales, Contact Centers, VoIP, SIP, Call Center, Telecommunications, Solution Selling, CTI, Unified Communications, Sales Engineering, SaaS, Architecture, Professional Services, Enterprise Software, Speech Recognition, Product Management, Cloud Computing, ACD, Business Alliances, Data Center, Software Industry, Strategic Partnerships, CRM, Call Centers, Outsourcing, Sales Management, Partner Management, Sales Enablement, Integration, Wireless, Channel Partners, Go-to-market Strategy, Vendor Management, Solution Architecture, Salesforce.com, Managed Services, Customer Experience, Avaya, Telephony, Sales Operations, Mobile Devices, System Deployment, IP, Business Intelligence, Demand Generation, Cisco Technologies, Enterprise Architecture
Education
LeTourneau University 1990 — 1991
Bachelor of Science, Business Management
The Realtor Group, Inc. October 2014 - Present
California Partners, Inc. August 2006 - October 2014
Remedy 2004 - 2005
Aspect Communications 1999 - 2004
Skills
Selling, Contract Negotiation, Real Estate Transactions, Negotiation, Real Estate, Investment Properties, Sales, New Business Development, Account Management, Marketing, Business Development, Management, Sales Management, Business Planning, CRM, Start-ups, Property Management, Real Estate Development
Education
San Jose State University 1982 — 1985
Business Administration and Management, General
NVIDIA October 2010 - Present
Fatlace 2009 - Present
NVIDIA Corporation October 2006 - October 2010
NVIDIA Corporation October 2001 - October 2006
Aspect Communications April 2001 - October 2001
SGI September 1998 - April 2001
Metaphase/SDRC August 1997 - October 1998
Skills
Product Management, Pre-sales, Integration, Sales, Product Marketing, Cross-functional Team..., Go-to-market Strategy, Semiconductors, Strategic Partnerships, Product Development, Competitive Analysis, Product Lifecycle..., Program Management, Start-ups, Business Development, Solution Selling, Testing, Software Development, Product Launch, Management, Strategy, Channel Partners, Project Management, Vendor Management, CRM, Business Strategy, Account Management, E-commerce, New Business Development, Consumer Electronics, Channel, Enterprise Software, Marketing, Cloud Computing, Mobile Devices
Education
San Jose State University 1997 — 2003
BS, Computer Science
Booz Allen Hamilton September 2013 - Present
General Electric August 2012 - September 2013
US Gov. September 2011 - July 2012
IBM @ Center for Medicare and Medicaid June 2003 - August 2011
Bechtel January 2001 - April 2003
Hitachi Data Systems July 2000 - December 2000
Aspect Communications February 2000 - June 2000
GPIL June 1996 - February 2000
TCI XPS October 1995 - May 1996
Skills
Oracle E-Business Suite, Oracle Applications, Business Intelligence, Financials, Oracle, Databases, Project Management, Requirements Analysis, OBIEE, Integration, SDLC, Requirements Gathering, ERP, Business Analysis, PL/SQL, Data Migration, Solution Architecture, Oracle HR, Business Process, Oracle Discoverer, BI Publisher, OA Framework, IT Strategy, Enterprise Architecture, GL, PMP
Education
Guru Nanak Dev University 1992 — 1995
Master of Computer Applications, Computer Applications
Aspect Communications October 2000 - May 2001
Aspect 2000 - 2001
Onix Networking Corp. February 1995 - June 2000
International Systems Marketing May 1993 - February 1995
Education
Salisbury University - Perdue School of Business 1988 — 1991
Oracle 2011 - Present
Zettapoint January 2010 - December 2011
Informatica January 2008 - January 2010
NaviSite, Inc. January 2006 - January 2008
Infor Global Solutions 2003 - 2005
Docent January 2001 - December 2003
Aspect Communications June 1993 - December 2000
Informix Software June 1988 - May 1993
Skills
Sales, Strategy, Leadership, Direct Sales, Enterprise Software, Business Development, Sales Operations, Consulting, Management, CRM, Sales Management, SaaS, Organization, Negotiation, Business Strategy, Social Skills, Mobile Devices, Solution Selling, Telecommunications, Business Intelligence, Retail, Budgets, Strategic Partnerships, ERP
Education
Rivier College 1981 — 1983
MBA, Business Management
Northeastern University 1980 — 1980
BS, Business Management
Cisco Systems May 2010 - Present
Cisco Systems, Inc March 2006 - May 2010
Cisco Systems, Inc March 2001 - March 2006
Aspect Communications March 2000 - March 2001
Wipro Technologies November 1999 - March 2000
Samsung India Software Operations April 1997 - November 1999
Skills
Agile Methodologies, Linux, Cloud Computing, Software Development, Distributed Systems, Scalability, Spring, Databases, JMS, JDBC, Hibernate, High Availability, CTI, ACD, Architectural Design, MongoDB, Java Enterprise Edition, Tomcat, Software Engineering, Hadoop, SOA, Git, Java, JUnit, Unix, Subversion, Oracle, Maven, Integration, Enterprise Software, Scrum, NoSQL
Education
Osmania University
Bachelor of Engineering (BE), Computer Science And Engineering
Oracle 2008 - Present
Varolii February 2004 - 2008
Varolii (formerly PAR3 / EnvoyWorldWide) 2004 - 2008
Aspect Communications December 2000 - February 2004
iSearch August 1999 - December 2001
General Binding 1993 - 1998
Skills
Account Management, Enterprise Software, Call Centers, Solution Selling, B2B, Sales, CRM, Cloud Computing, Professional Services, Financial Services, Lead Generation, Sales Operations, SaaS, Complex Sales, Sales Process, Strategic Sales, Business Strategy, Insurance, Salesforce.com, Sales Management, Healthcare, Business Intelligence, Marketing Strategy, Management, Business Process, Selling, Analytics, Direct Sales, Strategy, Strategic Partnerships
Education
Marquette University 1987 — 1992
Bachelor's Degree
SearchIgnite September 2008 - Present
Web.com January 2007 - September 2008
Aspect Communications 1999 - 2007
Education
Clayton State University 1997 — 1999
Bachelor's Degree, Computer Information Systems
Gordon College 1994 — 1996
Associate's Degree, Computer Science
Symon Communications January 2007 - April 2010
Aspect 1988 - 2000
Aspect Telecommunications 1988 - 2000
Aspect Communications 1987 - 2000
Education
Northeastern University 1981 — 1987
American Student Assistance December 2011 - Present
Agency Oasis January 2010 - December 2011
American Student Assistance February 2001 - January 2010
Aspect Communications 1998 - 2001
Voicetek 1998 - 2001
Prentice Hall 1996 - 1997
Skills
C#, ASP.NET, Web Services, Agile Methodologies, Microsoft SQL Server, AJAX, Scrum, Business Intelligence, IIS, XML, Project Management, SDLC, Software Development, Visual Studio, CSS, jQuery, Sitecore, Endeca, Node.js, Dust
Education
Rensselaer Polytechnic Institute 1993 — 1997
BS, Computer Science
Pine Bush High School
High School
Hope Chinese Charter School June 2012 - Present
TriQuint Semiconductor September 2007 - Present
Tut Systems September 2003 - September 2007
NPTest 2002 - 2003
Aspect Communications 2001 - 2002
PricewaterhouseCoopers 1996 - 2000
Skills
Sarbanes-Oxley Act, Financial Reporting, SEC filings, Revenue Recognition, Financial Analysis, Variance Analysis, Mergers, Accounting, GAAP, Internal Controls, US GAAP, Forecasting, Due Diligence, Financial Modeling, Auditing, Cross-functional Team..., Mergers & Acquisitions, Budgets
Education
Portland State University - School of Business 2004 — 2006
MBA, Business
The University of British Columbia 1991 — 1996
BComm, Commerce
NaviSite January 2013 - Present
Avaya Government Solutions February 2011 - January 2013
Progressive Communications LLC March 2009 - October 2012
Fujitsu Network Communications October 2007 - February 2009
AVAYA INC 2001 - 2007
CISCO SYSTEMS, INC January 2000 - January 2001
Aspect Communications January 1999 - January 2000
INTERNATIONAL NETWORK SERVICES (INS) January 1997 - January 1999
MCI January 1996 - January 1997
MCI January 1995 - January 1996
Skills
Avaya, SIP, Telecommunications, Cisco Technologies, Switches, Routers, Pre-sales, Managed Services, Wireless, Cloud Computing, Firewalls, SaaS, Virtualization, OSPF, Enterprise Software, Sales Engineering, Networking, Integration, Telephony, Professional Services, Network Design, Disaster Recovery, Unified Communications, VoIP, Network Security, Troubleshooting, Solution Architecture, LAN-WAN, Call Centers, Solution Selling, VPN, IVR, IP, Avaya Technologies, Data Center, MPLS, Management, Network Architecture, Team Leadership
Education
Rider University 1976 — 1980
Bachelor of Science (BS), Secondary Education and Teaching
Rider University 1976 — 1980
Bachelor's degree, Secondary Education and Teaching
Aspect Communications 1997 - 2001
Aspect Communications 1997 - 2001
MCI 1993 - 1997
IBM January 1991 - June 1993
University of Colorado Boulder 1990 - 1992
Skills
Software Development, Cloud Computing, Quality Assurance, Software Engineering, Integration, ClearCase, TCP/IP, Telecommunications
Education
University of Colorado Boulder 1990 — 1993
Master of Science (M.S.), Applied Mathematics
Gordon College 1986 — 1990
Bachelor of Arts (B.A.), Mathematics
Michigan State University June 2015 - Present
State of Michigan August 2014 - May 2015
State of Michigan November 2010 - August 2014
State of Michigan January 2002 - November 2010
HarmonyCom October 2000 - May 2001
Aspect Communications January 1990 - October 2000
ROLM January 1988 - January 1990
Skills
Project Management, Customer Service, Government, Program Management, Visio, Business Analysis, Analysis, Access, Integration, Business Process..., Change Management, Software Documentation, Training, Vendor Management, SharePoint, Requirements Analysis, IT Management, Business Process, PMP, Project Planning, Troubleshooting, Cross-functional Team..., MS Project, Project Portfolio..., Resource Management, Team Leadership, Requirements Gathering, Risk Management, PMO, Business Intelligence, IT Strategy, Management, Software Project..., Team Building, Data Analysis, Leadership
Education
Michigan State University 1982 — 1987
Bachelor of Science, Electrical Engineering/Computer Engineering
UC Berkeley April 2008 - Present
Embarcadero Systems Corporation December 2003 - April 2008
Aspect Communications April 2001 - October 2003
Nexteria One May 1998 - March 2001
Coherent Medical Group May 1989 - March 1998
Education
Golden Gate University
Pindrop Security August 2015 - Present
NICE Systems August 2013 - June 2014
Aspect Software May 2006 - August 2013
XO Communications June 2003 - May 2006
Aspect Communications August 2000 - August 2002
Aspect 2000 - 2002
DMW 1997 - 2000
DMW Worldwide 1997 - 2000
TCI 1993 - 1997
Fortran 1988 - October 1992
Skills
ACD, Call Centers, Call Center, Contact Centers, Enterprise Software, IVR, Integration, Visio, SDLC, Unified Communications, Process Improvement, Pre-sales, Business Analysis, VoIP, CTI, Agile Methodologies, Vendor Management, Software Project..., Telephony, Requirements Analysis, Cloud Computing, PMP, Telecommunications, Workforce Management, SaaS, Program Management, Business Intelligence, System Deployment, SIP, Professional Services, MS Project, Microsoft SQL Server, Solution Architecture, SharePoint, CRM, Software Development
Education
University of Phoenix 1999 — 2002
BSMIS, Computer Information Systems
Northern Virginia Community College 1986 — 1990
Aspect Software October 1998 - Present
DRE Motorsports January 2007 - Present
Aspect Communications 1998 - July 2011
EIS International 1994 - 1998
EIS International 1994 - 1998
SER Solutions, Inc. (formerly Portal Connect, Inc. and EIS International, Inc.) 1993 - 1998
Bandimere Speedway 1984 - 1991
Skills
VoIP, SIP, Telecommunications, Troubleshooting, TCP/IP, Call Center, Customer Relations, Software Installation, Telephony, Computer Hardware, ACD, CTI, IVR, Integration, Customer Service, Team Building, Windows, Switches, Active Directory, Customer Satisfaction, Team Leadership, Documentation, Linux, Hardware, Deployment, Visio, Problem Solving, Operating Systems, Servers, Process Improvement, XP, Testing, SIP Trunking, IP PBX, Digium, Aspect ACD, Contact Center..., Voice Portal, Call Flow Design, Predictive Dialers, Call Center Architecture, Call Center..., VXML, Text-to-Speech, Nuance, TDM, Session Border..., SRTP, G.711, G729
Education
Kirkwood Community College 1980 — 1983
Associate of Science (A.S.), Computer Science
BD Biosciences May 2014 - Present
BD Biosciences April 2013 - May 2014
BD Biosciences October 2012 - April 2013
BD Biosciences June 2011 - September 2012
BD Biosciences September 2010 - June 2011
Cheryl Burke Dance Club August 2009 - June 2010
NetScout Systems (formerly Network General) June 2007 - March 2008
Apple April 2001 - June 2007
Aspect Communications December 1999 - February 2001
HP / Agilent April 1999 - December 1999
Skills
Training, Supply Management, Procurement, Process Improvement, Vendor Management, Materials Management, Supply Chain, Inventory Management, SAP 6.0 SRM Power User, Project Coordination, NPI Procurement, Managing Multiple..., SOX Compliance, Customs Compliance, Product Development, Sarbanes-Oxley Act, Project Management, Management, Program Management, Manufacturing, Project Planning, ERP, Outsourcing, Purchasing, SAP, Continuous Improvement, Logistics, Negotiation, Time Management, Sourcing, Budgets, Software Documentation, Cross-functional Team..., MRP, Customs Regulations
Education
Villanova University 2009 — 2010
Master Certificate, Project Management
San Jose State University
BA, Radio-Television Broadcasting
Advent Systems Inc August 2010 - Present
Aspect Communications September 2004 - April 2008
Aspect Software 1989 - 2008
Rockwell FirstPoint (nka Aspect Software) 1989 - 2008
Concerto Software (nka Aspect Software, fka Rockwell FirstPoint Contact/Electronic Commerce) 1989 - 2008
Rockwell FirstPoint May 1989 - September 2004
Rockwell Electronic Commerce 1989 - 2004
Rockwell 1989 - 2004
Skills
Call Center, Accounting, Outsourcing, Accounts Payable, Time Management, Vendor Management, Call Centers, Customer Service, SharePoint, Microsoft Excel
Education
Northern Illinois University
BS
Level 3 Communications October 2007 - Present
AT&T December 2006 - 2007
Scientific Atlanta July 2006 - August 2006
DataPath, Inc. April 2005 - May 2006
TEKsystems November 2004 - April 2005
Kompsys August 2002 - August 2004
Rapidlink Communications June 2000 - June 2001
Aspect Communications September 1998 - September 1999
Xerox July 1980 - September 1994
Skills
Project Management, Process Improvement, T1, VoIP, WAN, Cisco Technologies, Troubleshooting, Network Design, Telecommunications, MPLS, Network Engineering, Computer Network..., Routers, Switches, Data Center, Frame Relay, LAN-WAN, Vendor Management, Ethernet, Security
Education
Clayton State University 2010 — 2011
Certificate, Paralegal Studies, 3.0
Clayton State University 2010 — 2011
Associate's degree, Paralegal Studies, 3.0
Villanova University 2009 — 2009
Certificate, Lean Six Sigma, 4.0
University of Phoenix 2007 — 2008
MBA, Business, 3.0
University of Phoenix 2005 — 2007
B.S., Finance, 3.0
Clayton State University 2002 — 2003
Certificate, Information Technology, 3.0
Griffin Technical College 2000 — 2000
Certificate, Cisco CCNA
Oglethorpe University 2000 — 2000
Certificate, Microsoft MCP
Honeywell 1997 — 1997
Certificate, Novell CNA
DeWinter Group February 2015 - Present
Compensia April 2004 - June 2014
Callisma July 2000 - March 2004
Symantec September 1997 - June 2000
Aspect Communications March 1994 - December 1995
Grant Thornton LLP January 1991 - March 1994
Education
San Jose State University 1988 — 1990
Bachelor of Science (B.S.), Business Asministration, Accounting
Tidemark June 2015 - Present
Applied Systems July 2014 - June 2015
True Balance Solutions August 2012 - July 2014
Vendavo January 2008 - August 2012
Cartesis October 2005 - December 2007
Aspect Communications September 2001 - September 2005
Aspect Communications (now Aspect Software) 2001 - 2005
Hyperion Solutions April 1995 - June 2001
Hyperion 1995 - 2001
Deluxe Corporation 1986 - 1995
Skills
SaaS, Enterprise Software, Pricing, Solution Selling, Business Intelligence, Salesforce.com, Analytics, Forecasting, Product Management, Pricing Strategy, CRM
Education
Marquette University
BS, Accounting
Fireside Bank 2010 - 2012
Fireside Bank 2007 - 2010
Carl Zeiss Meditec 2007 - 2007
WorldChain 2002 - 2006
Commerce One 2000 - 2002
Aspect Communications 1998 - 2000
Education
Saint Mary's College of California
BA
World at Work, CCP
Solid State Scientific Corp. May 2002 - Present
Aspect Communications 1998 - 2002
Skills
Systems Engineering, Software Development, Software Engineering, ClearCase, Embedded Systems, Testing, Linux, Software Design, C++, R&D, Simulations, C, System Architecture, Programming, Engineering Management, Distributed Systems, Requirements Analysis, Electronics, Sensors, Engineering
Education
The University of Kansas 1985 — 1988
Master's degree, Computer Science
Rockhurst University 1981 — 1985
Bachelor of Science (B.S.), Computer Science and Mathematics
Information Montage January 2006 - Present
Westminster Presbyterian Church August 2014 - June 2015
History San Jose August 2012 - November 2013
Loaves & Fishes Family Kitchen March 2010 - March 2012
Center for Excellence in Nonprofits September 2008 - March 2010
Second Harvest Food Bank 2005 - 2006
Hospice of the Valley 2003 - 2006
Aspect Communications 1999 - 2001
Skills
Microsoft Excel, Nonprofits, Event Planning, Budgets, Management, Volunteer Management, Event Management, Microsoft Office, Non-profits, Human Resources, Research, Fundraising, Community Outreach, Exceed, Access, Facebook, Policy, Public Speaking, Excel, Church Management...
Education
San Jose State University 2007 — 2007
Nonprofit Management Certificate, Nonprofit Management
West Valley College 1991 — 1995
AA, Geophysics
Aspect Software 2005 - Present
Aspect Communications 2000 - 2005
TCS Management Group 1995 - 2000
Skills
Workforce Management, Professional Services, ACD, SaaS, Call Center, Call Centers, Cross-functional Team..., Management, Contact Centers, Unified Communications, Program Management, IVR, CTI, VoIP, Agile Methodologies, IP, Enterprise Software, SIP, Software Development, Telephony, System Architecture, Telecommunications, System Deployment, Lync, Customer Experience, Managed Services, Service Delivery, Integration, Lync Server 2010, Unified Messaging, Outsourcing, Software Project...
Education
Middle Tennessee State University 1982 — 1986
BS, Business and Computer Science
CUNA Mutual Group Network AnalystCUNA Mutual Group2000 - 2008
Aspect Communications October 1995 - November 2001
Amdahl 1982 - 1990
Skills
Vendor Management, SDLC, IT Strategy, Disaster Recovery, Process Improvement, IT Management, Business Analysis
Education
Rutgers University-New Brunswick 1972 — 1976
BS, Chemistry
Tata Consultancy Services December 2014 - Present
Juniper Networks January 2011 - April 2012
IBM Global Services August 2010 - December 2010
NetApp Inc April 2006 - October 2010
Oracle/Hyperion solutions November 2005 - March 2006
Aspect Communications June 2000 - October 2005
EDS Group 1990 - 2000
Skills
Business Process, Requirements Gathering, Visio, Business Analysis, Oracle Applications, Requirements Analysis, ERP, Siebel, Oracle, PL/SQL, Business Process..., User Acceptance Testing, Enterprise Software, Vendor Management, Oracle E-Business Suite, Cross-functional Team..., Software Documentation, Project Management, Oracle Discoverer, Process Improvement, Data Warehousing, Testing
Education
San Francisco State University
B.S, Computer Information System
RAFT (Resource Area For Teaching) October 2014 - Present
Silpada Designs April 2011 - Present
Homestead High School 2011 - Present
West Valley Elementary School 1999 - 2013
Aspect Communications 1998 - 1999
Aspect Telecommunications 1995 - 1998
Aspect Communications 1992 - 1995
Aspect Communications 1989 - 1992
Frost Bros. 1978 - 1985
Frost Bros. 1978 - 1985
Skills
Program Management, Written & Oral..., Team Building, Strategic Planning, Strategic Vision, Nonprofits, Research, Event Planning, Community Engagement, Grant Administration, Fundraising, Budgets, Elementary Education, Increased Profitability, Employee Benefits, Office Administration, Wellness, Volunteer Management, Volunteer Recruiting, Volunteer Training, Community Service, Environmental Policy, Purchasing, Sales, Leadership, Tactical Planning, Corporate Events, Seminars, Team Management, Work Life Balance, Community Projects, Program Launch, Receptionist Duties, Employee Surveys, Employee Recognition, Editing, Spelling, Highly responsible, Staff Supervision, Efficent
Education
Michigan State University 1973 — 1977
Art and Interior Design
C2 Therapeutics March 2015 - Present
Sonitus Medical Inc. 2012 - 2015
Pelican Imaging CorporationM 2011 - 2013
Affinity Circles 2010 - 2012
-- 2003 - 2010
Cisco Systems 2002 - 2003
Aspect Communications 1992 - 2001
Motorola Solutions 1989 - 1992
Skills
Telecommunications, Call Center, Quickbooks, ADP Payroll, Accounts Payable, Accounts Receivable, Salesforce.com, Data Management, Customer Relations, Office Management, MS Office Suite, Excel, PowerPoint, Volunteer Coordination, Fundraising, Database Management, Customer Service, QuickBooks, Software Documentation, CRM, Human Resources, Quality Assurance, Microsoft Excel, Administration, Microsoft Office, Volunteer Management, Database Admin, Customer Satisfaction, Call Centers, Management, Cross-functional Team..., Start-ups
Education
Glenbrook South High School
Northwestern University
BSCS, Computer Science
Accenture October 2006 - September 2011
Oracle Corporation October 2004 - May 2006
Carerra, Inc. and Artastic! Inc June 2003 - December 2003
Aspect Communications September 2001 - July 2002
Sony Electronics October 1997 - March 1999
Skills
Software Licensing, RFP, Contract Management, Procurement, Strategic Sourcing, Process Improvement, Budgets
Education
University of Denver 2011 — 2013
Master of Education (MEd), Curriculum and Instruction, first grade
Principia College
BA, English, minor Sociology
Aspect Communications 1998 - 2003
EIS International 1994 - 1997
Phone Works 1988 - 1994
NYNEX Corporation 1987 - 1988
Skills
Call Center, Direct Sales, Contact Centers, VoIP, Strategy, Telecommunications, CRM, Call Centers, Business Intelligence, Vendor Management, Solution Selling, IVR, Sales Operations, CTI
Education
Pace University - Lubin School of Business 1988 — 1989
Finance
Google March 2012 - Present
Google December 2005 - November 2012
Google December 2005 - June 2009
gotomedia Inc. April 2003 - November 2005
Aspect Communications April 2002 - June 2002
Skills
User Experience, Interaction Design, Product Management, Cross-functional Team..., User Interface Design, User Research, Display Advertising, User Interface
Education
University of Houston 1999 — 2001
Master's degree, Computer Science
Rice University 2000 — 2000
Bio-Rad Laboratories April 2002 - Present
Aspect Communications 2000 - 2002
Amdahl(Fujitsu), Clarify , General Motors 1999 - 2000
Skills
Software Development, SQL, SDLC, Agile Methodologies, Unix, XML, Scrum, Microsoft SQL Server, Data Warehousing, Visio, Software Documentation, SOA, Process Improvement, Requirements Analysis, Databases, Oracle, CRM, Integration, Business Analysis
Education
Radford University 1996 — 1999
Masters in Computational Science, Computer Science
Lucknow University 1991 — 1993
Masters in Physics (Electronics)
Aspect Communications January 2000 - January 2001
Education
Rutgers University-New Brunswick 1979 — 1981
BA, Sociology/Photography
Brookwood Systems 2007 - Present
OTC Wireless, Inc. 2004 - 2006
Portal Software 2000 - 2003
Aspect Communications 1986 - 2000
Bell Northern Research 1981 - 1986
Skills
Project Management, Business Strategy, Software Development, Strategic Planning, New Business Development, Program Management, Change Management, Business Analysis, Business Development, Start-ups, Cloud Computing, SQL, Integration, VoIP, Microsoft Office, Telecommunications, Enterprise Software, Team Building, Customer Service, Team Leadership, Process Improvement, Security, Leadership, Product Management, Cross-functional Team..., Business Intelligence, Strategy, Management, Software Project...
Education
University of Illinois at Urbana-Champaign 1979 — 1981
Master's degree, Computer Science
National Taiwan University 1974 — 1976
Master of Science (MS)
National Taiwan University 1970 — 1974
Bachelor's degree
CapitalOne September 2014 - Present
HSBC November 2012 - Present
Aspect Communications June 2000 - June 2012
Education
Loyola University of Chicago 1982 — 1987
Masters of Business Administration, Finance
University of Illinois at Urbana-Champaign 1974 — 1978
BS, Computer Engineering
HP Software 2005 - 2011
Aspect Communications 1994 - 2003
Skills
Product Marketing, Marketing Communications, Lead Generation, Sales Enablement, Enterprise Software, Social Media, Salesforce.com
Education
San Jose State University
MA, English
San Jose State University
BA, English
IntelliWay Services January 2014 - Present
REWE Group / Penny Market Bulgaria January 2013 - January 2014
is looking for a new challange February 2012 - January 2014
Lidl February 2007 - January 2012
KIZ Group August 2006 - January 2007
Lidl Bulgaria EOOD & Co. KD June 2005 - June 2006
Aspect Communications December 2002 - April 2005
A.T. Kearney September 2001 - December 2002
Air France November 1999 - August 2001
Independent Brokers AG February 2000 - February 2000
Education
Johann Wolfgang Goethe-Universität Frankfurt am Main 1999 — 2005
Dipl.-Kfm.
Universität Karlsruhe (TH) / University of Karlsruhe 1998 — 1999
1 Semester
Sofia University St. Kliment Ohridski 1996 — 1998
4 Semester
Aspect Software October 2012 - Present
Aspect Software July 2011 - Present
Aspect May 2009 - Present
Aspect November 2011 - July 2012
Aspect Software May 2009 - November 2011
Aspect Communications October 2001 - August 2004
International Business Studies March 1994 - May 2000
Unisys Italia July 1999 - December 1999
South Carolina Export Consortium October 1998 - July 1999
Megatrade International July 1997 - May 1998
Education
University of South Carolina-Columbia 1998 — 2000
Graduate, International Business
PUC-SP 1986 — 1989
Juniper Networks February 2006 - September 2011
Kestrel Solutions, Inc February 2000 - April 2002
Aspect Communications October 1991 - February 2000
Skills
TCP/IP, Routing, Network Security, Linux, Perl, OSPF, Cloud Computing, Network Architecture, C, Distributed Systems, Cisco Technologies, BGP, Software Documentation, Agile Methodologies, Cross-functional Team..., Integration, Databases, Business Process
Education
California College of Communications
Webmaster Certificate Program
San Jose State University
Technical Writing
San Jose State University - Professional and Technical Communications
University of Bagiuo, Philippines
Bachelor of Business Administration (B.B.A.), Business Management
University of California, Santa Cruz
General, Project management and Leadership
Blue Coat Systems September 2013 - Present
Aspect Software March 2004 - April 2013
ChartOne July 2002 - March 2004
Aspect Communications March 1999 - July 2002
SDL, Inc March 1998 - March 1999
Thermo Separation Products August 1984 - October 1997
Education
University of Phoenix 1997 — 1999
Bachelor of Science (BS), Accounting
San Jose City College 1974 — 1977
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Flextronics April 2007 - Present
Flextronics America LLC April 2007 - Present
Aspect Software July 1989 - December 2006
Aspect Communications July 1989 - December 2006
Pyramid Technology September 1987 - July 1989
Education
Heald College
Nielsen Consumer Neuroscience June 2015 - Present
Innerscope Research April 2014 - June 2015
Innerscope Research May 2012 - April 2014
Innerscope Research August 2011 - May 2012
Patrick Barrett CPA December 2010 - June 2011
Northeastern University June 2010 - July 2010
Northeastern University September 2009 - May 2010
Whitman-Hanson Regional School District May 2008 - May 2009
Aspect Communications January 2008 - May 2008
Skills
Market Research, Microsoft Office, Microsoft Word, Outlook, Organizational..., Communication, Media Studies, Editing, Master Scheduling, Field Work, Survey Research, Survey Design, Online Research, Qualitative Research, Training, SPSS, Advertising Research, Quantitative Research, Marketing Research, Data Analysis, Research, Project Management
Education
Northeastern University 2009 — 2011
Master of Arts (M.A.), Communication, Media and Cultural Studies
University of Massachusetts, Amherst 2005 — 2009
Bachelor of Arts (B.A.), Psychology and Communication
Whitman-Hanson Regional High School 2001 — 2005
High School Diploma
Gwinnett County Dept of Water Resources April 2011 - Present
Gwinnett County Dept Of Water Resources July 2005 - May 2011
Thermo Fisher Scientific January 2004 - July 2005
Aspect Communications August 2000 - July 2002
MDT Software August 1998 - August 2000
Foxboro Company July 1994 - July 1996
Bailey Controls Company / ABB May 1991 - July 1996
Guild International March 1990 - May 1991
Skills
IT Operations, Process Control, Software Installation, Field Service, Field Training, Proposal Generation, Customer Support, Planners, Job Scheduling, Graphics, Telecommunications..., Planned Preventative..., Testing, Technical Support, Engineering
Education
Lorain County Community College
Associate of Science (A.S.), Computer Engineering Technology/Technician
Aspect Communications January 2013 - Present
WalkWater Technologies May 2008 - Present
VERISIGN January 2012 - January 2013
Rosendin Electric May 2008 - December 2010
Applied Materials February 2007 - April 2008
Education
Indiana University Bloomington
Master of Business Administration (MBA)