InfoCision Management Corporation
Industry: Company
DescriptionInfoCision Management Corporation is a company that operates call centers. Based in Bath Township, Ohio outside of Akron, it is the second-largest teleservice company in the United States. It operates 30 call centers at 12 locations in Ohio, West Virginia, and Pennsylvania, employing more than 4,000 people. Headquarters: Akron, Ohio, United States Founded: 1982
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InfoCision Management Corporation Employees
Petro Stopping Centers August 2013 - Present
InfoCision Management Corporation October 2012 - August 2013
Valvoline Instant Oil Change October 2011 - July 2012
E4E Business Solutions\Concentrix March 2009 - March 2011
M and R Power Equipment February 2007 - December 2008
U-Haul of February 2006 - January 2007
West Corp May 2005 - October 2005
US Army\Pa. National Guard August 1986 - March 1994
Skills
User Acceptance Testing, Microsoft Excel, Program Management, Customer Service, Team Leadership, Technical Support, SharePoint, Training, Software Documentation, Social Networking, Active Directory, Software Installation, XP, PowerPoint, Performance Management, Operating Systems, Agile Methodologies, Windows, Call Center, CRM, Hardware, Project Planning, Project Management, Management, Resource Management, Visio, Operations Management, Process Improvement, Team Management, Quality Assurance, HTML, Onboarding, Testing, Software Quality..., Microsoft Office, Talent Acquisition, Customer Satisfaction, Computer Hardware, Salesforce.com, Recruiting, Forecasting, Team Building, Help Desk Support, Windows 7, Troubleshooting, Microsoft Word, Casual Games
Education
Penn State University 1993 — 1994
General Studies
SarahCare Adult Day Services 2011 - 2013
InfoCision Management Corporation 2010 - 2011
Skills
Microsoft Excel, Data Analysis, Research, PowerPoint, Microsoft Word, Direct Patient Care, Home Care, Personal Care, Cpr Certified, First Aid, Quality Patient Care, Data Entry, Teamwork, Compassion, Elder Care, AED, Medical Terminology, HIPAA, Patient Safety, Vital Signs, Patient Education, Customer Service, CPR Certified
Education
Mountwest Community and Technical College 2014 — 2016
Associate of Science (A.S.), Health Services/Allied Health/Health Sciences, General
Marshall University 2013 — 2014
Pre-Nursing Studies
InfoCision Management Corporation September 2014 - Present
Sapphire Technology June 2004 - April 2005
NiSource 1999 - 2005
Performance Management Associates October 2003 - May 2004
Computer Task Group June 1988 - September 2003
Skills
Business Analysis, SDLC, Process Improvement, Requirements Analysis, IT Strategy, SharePoint, IBM Mainframe, COBOL, DB2, JCL, CICS, SQL, Microsoft Office, IMS DB/DC, Access Database, Microsoft Word, Microsoft Excel, HP3000, MVS, Panvalet, Easytrieve, HTML, Banking, Insurance, 24x7 Production Support, Requirements Gathering, Functional Requirements, System Testing, User Acceptance Testing, Unit Testing, Vendor Management, PMP, Software Project..., Integration, Testing, CRM, Data Warehousing, IT Management, Mainframe, Databases, Agile Methodologies, Agile Project Management, Business Process
Education
The Ohio State University - The Max M. Fisher College of Business 1999 — 2001
Master of Business Administration (MBA), Marketing
Ohio University 1984 — 1988
Bachelor of Business Administration (B.B.A.), Information Technology
ITZ Bases August 2012 - Present
BK Photography LLC 2012 - Present
InfoCision Management Corporation September 1997 - Present
Skills
Portrait Photography, Wedding Photography, Senior Portraits, Maternity Photography, Landscape Photography, Corporate Photography, Executive Photography, Human Resources, Management, Recruiting, Studio Photography, Photography, Interviews, Talent Management, Graphic Design, Adobe Creative Suite, Training, Fine Art Photography, Portraits, Social Networking, Photos, Event Photography, Digital Photography, Travel Photography, Videography, Lightroom, Marketing, Commercial Photography, Photojournalism, Image Editing, Editorial, Advertising, Fashion Photography, Multimedia, Photoshop, Image Manipulation, Blogging, Creative Direction, Babies, Video Editing, Digital Imaging, Video Production, Editorial Photography, Web Design, Facebook, Art, Adobe Bridge, Fashion, Magazines, InDesign
Education
North Harris Community College 1993 — 1996
Associate of Arts (AA), History
Sam Houston State University 1993 — 1996
Bachelor of Arts (B.A.), History, 3.3 overall GPA with a 4.0 in my major
InfoCision Management Corporation September 2009 - Present
InfoCision 2004 - 2009
InfoCision September 1997 - 2004
Skills
Program Management, Operations Management, Operational Planning, Call Center Development, Business Analysis, Staff Development, Training, Management, Team Building, Telemarketing, Customer Experience, Inbound Marketing, Sales, Employee Relations, Call Centers, Account Management, Call Center, Customer Retention, Marketing, Customer Service, Strategic Planning, Fundraising, Customer Satisfaction, Project Management, Leadership
Education
The Ohio State University 1993 — 1997
Bachelor's degree, Psychology
One River Sustainability Consulting January 2010 - Present
NeoEco Consulting November 2008 - November 2009
Mill Creek MetroParks August 2007 - October 2008
Young Men's Christian Association July 2007 - October 2008
Global Knowledge Training January 2005 - May 2006
InfoCision Management Corporation October 2001 - October 2002
Bike Nashbar February 1998 - June 2000
Skills
Strategy, Change Management, Project Planning, Nonprofits, Program Management, Business Strategy, Start-ups, Business Analysis, Negotiation, Management, Team Building, Management Consulting, Sustainability, Six Sigma, Analysis, Business Planning, Budgets, Marketing, Renewable Energy, Process Improvement, Process Engineering, Microsoft Office, Customer Service, Public Relations, Training, Sales, Entrepreneurship, Strategic Planning, Team Leadership, Energy, Business..., Consultancy, Solar, Customer Relations, Energy Efficiency, Budgeting, Feasibility Studies, Green Technology, Planning, Risk Management, Business Process..., Business Management, Operations Management, Business Intelligence, Strategy Development, Solar Thermal, Social Impact, Project Management, Marketing Strategy, Sustainable Business
Education
Marylhurst University 2008 — 2010
MBA
Youngstown State University 1994 — 2000
BA, Geography/Environmental Science
InfoCision Management Corporation May 2015 - Present
InfoCision Management Corporation January 2015 - May 2015
Huntington National Bank March 2014 - January 2015
Regions Financial Corporation February 2011 - October 2013
Sandestin Golf and Beach Resort May 2008 - February 2011
Skills
Microsoft Office, Management, Microsoft Word, Leadership, Training, Research, PowerPoint, English, Windows, Outlook, HTML, Interviews, Recruiting, Hiring, Human Resources, Customer Service, Employee Relations, Sales, Call Centers, Coaching, Employee Training, Employee Benefits, ADA Compliance
Education
Northwest Florida State College 2009 — 2010
Bachelor of Applied Science (B.A.Sc.), Project Management: Human Resources/ Training & Development
Northwest Florida State College 2009 — 2009
Associate of Arts (AA), Business
Clemson University 2007 — 2009
Business Administration and Management, General
InfoCision Management Corporation January 2014 - Present
Skills
Account Management, B2B, Lead Generation, Direct Sales, Cold Calling, Sales, Customer Retention, Direct Marketing, Salesforce.com, Marketing, Sales Management, Marketing Strategy, Advertising, Email Marketing, Telemarketing, Sales Process, Marketing Communications, Social Media Marketing, Digital Marketing, Customer Service
Education
Stark State College of Technology 2013 — 2014
Certification, CPU Knowledge
Firestone Highschool 2010 — 2013
Cobra Plastics February 2013 - Present
InfoCision Management Corporation January 2011 - February 2013
Skills
Project Management, Key Client Relationships, Client Issue Resolution, Cold Calling, Direct Marketing, Marketing, Logistics, Product Development, Supply Chain Management, Social Media Marketing, Branding & Identity, Microsoft Office, Account Management, Customer Service, Social Media, Management, Leadership, Sales, Event Planning, Marketing Communications, Marketing Strategy
Education
Ohio University 2006 — 2010
Bachelor of Science (B.S.), Health Communication
Woodridge HS
Woodridge HS
Ohio State Board of Cosmetology January 2015 - Present
Ohio Farm Bureau Federation October 2013 - October 2014
American Commitment June 2012 - December 2012
InfoCision Management Corporation May 2011 - January 2012
United States House of Representatives June 2007 - July 2007
Skills
Fundraising, Social Media, Public Relations, Public Speaking, Event Planning, Non-profits, Politics, Microsoft Office, Social Media Marketing, Customer Service, Community Outreach, PowerPoint, Marketing, Facebook, Research, Nonprofits, Grassroots Organization, Government, Grassroots Organizing, Media Relations, Press Releases, Social Networking, Strategic Communications, Volunteer Management, Public Policy, Leadership, Policy Analysis, Speech Writing, Event Management, Strategic Planning, Policy, Political Campaigns, Time Management, Grant Writing, Political Consulting, Coalitions, Political Communication, Legislative Relations, Training, Public Affairs, Legislation, State Government, Political Science, Community Development, Grassroots
Education
Ohio University 2012 — 2014
Master of Public Administration (M.P.A.)
Ohio University 2006 — 2009
B.A., Communications and Public Advocacy
LifeQuest Wellness Center 2014 - Present
InfoCision Management Corporation January 2009 - April 2010
Children's Museum of the Valley August 2007 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, Photoshop, Public Speaking, Nutrition, Wellness, Nutritional Counseling, Chiropractic, Pain Management, Holistic Health, Headaches, Neck Pain, Low Back Pain, Back Pain, Fundraising, Public Relations, Musculoskeletal, Healing, CPR Certified, Event Planning, Higher Education, Wellbeing, Chronic Pain, Sales, Lifestyle, Wellness Coaching, Health Education, Healthcare, Alternative Medicine, Spine, Rehabilitation
Education
Parker College of Chiropractic 2010 — 2014
Doctor of Chiropractic, Chiropractic
Parker College of Chiropractic 2010 — 2014
Bachelor of Science (BS), Anatomy
Parker College of Chiropractic 2010 — 2014
Bachelor of Science (B.S.), Health and Wellness
Youngstown State University 2003 — 2007
Bachelor's Degree, Business Administration and Management, General
ExxonMobil Chemical September 1995 - April 2015
Advanced Elastomer Systems September 1995 - April 2015
Greater Akron Chamber (formerly Akron Regional Development Board) September 1993 - August 1995
Greater Akron Chamber 1993 - 1995
Nickelsen Group 1990 - 1992
InfoCision Management Corporation 1989 - 1991
JRB Company 1987 - 1988
Skills
Ergonomics, Event Planning, Secretarial Skills, Team Leadership, Team Building, Management, Training, Project Management, Leadership, Software Documentation, Materials, Microsoft Excel, Budgets, Sales Operations, Negotiation, New Business Development, Marketing, Lotus Notes, Operations Management, Project Planning, Supply Chain, Product Development, Process Improvement, Product Management, Inventory Management, Iso 9000, Customer Service, Ariba, Logistics, Business Strategy, SAP, Purchasing, Access, Teamwork, Microsoft Word, Business Development, Marketing Strategy, Sales, Strategic Planning, Microsoft Office, Account Management
Education
The University of Akron 1986 — 1999
Incomplete, Business and Marketing
Atkins Nutritionals, Inc. 2015 - Present
Bellco Credit Union September 2013 - September 2014
CNA Insurance February 2012 - August 2013
Cloud 10 November 2009 - 2011
Cloud 10 January 2009 - November 2009
InfoCision Management Corporation October 2005 - February 2008
Homesite Insurance 2008 - 2008
Manulife Financial 2000 - 2004
Skills
Call Center, Customer Service, Customer Relations, Customer Satisfaction, Account Management, Mentoring, Team Building, Strategic Planning, Problem Solving, Team Leadership, Operations Management, Performance Management, Manage Client..., Program Management, Management, Leadership, CRM, Process Improvement, Vendor Management, Recruiting, Call Centers, Customer Experience, Outsourcing, Sales, Workforce Management, Cross-functional Team..., Employee Training, BPO, Employee Relations, Business Process..., Team Management, Call Center Development, Analysis, Customer Retention, Quality Assurance, Contact Centers, Strategy, Business Analysis, Employee Engagement, Change Management, Human Resources, Leadership Development, Insurance, Forecasting, Business Development, Risk Management, Executive Management, Employee Benefits, Hiring, Talent Acquisition
Education
Ohio University 1995 — 1997
MA, History
The College of Wooster 1990 — 1994
BA, History
Minerva High 1986 — 1990
BSQUARE June 2008 - Present
KeyBank July 2007 - June 2008
Archway Marketing Services October 2006 - July 2007
InfoCision Management Corporation May 2003 - October 2006
Accelent Systems Inc July 2000 - April 2003
Skills
Automotive Infotainment, CANoe, Microsoft Excel, Quality Assurance, Test Management, Test Cases, System Testing, Manual Testing, Test Planning, Regression Testing, User Acceptance Testing, Testing, Test Driven Development, Software Quality..., Data Quality Assurance, Quality Assurance..., Data Analysis, Microsoft SQL Server, Database Design, Databases, Reporting & Analysis, Quality Reporting, Quality Assurance Review, SQL, Query Writing, Defect Tracking, Defect Logging, Defect Life Cycle, Software Project..., Software Testing Life..., Software Lifecycle, Requirements Gathering, Functional..., Software Requirements, Requirements..., Traceability Matrix, Offshore Resource..., Team Leadership, Visual Studio
Education
Rochester Institute of Technology 1995 — 2000
Bachelor of Science (B.S.), Computer Engineering
Austin Powder Company September 2013 - Present
InfoCision Management Corporation February 2011 - August 2013
Nationwide Insurance August 2010 - February 2011
CiCi's Pizza June 2004 - September 2010
Skills
Hiring, Scheduling, Benefits, Interviewing, Training & Development, Microsoft Office, iWork, Lotus Notes, EHRMS, PeopleSoft, HRIS, Drug Testing, Employee Benefits, Recruiting, Interviews, VirtualEdge, eTime, Management, Process Scheduler, Employee Training, Call Centers, Human Resources, Talent Acquisition, Employee Relations, Personnel Management, Time Management, New Hire Orientations, College Recruiting, Onboarding, Applicant Tracking..., Payroll, Training, Sales, Resume Writing, Internet Recruiting, Job Descriptions, Employee Engagement, Benefits Administration, Talent Management, Technical Recruiting, Cold Calling, Workforce Planning, FMLA, Customer Retention, Performance Management, Succession Planning, Sourcing, Screening, HR Policies, Deferred Compensation
Education
Ohio Dominican University 2007 — 2009
Bachelors of Science, Business Administration; Finance Investments Marketing Accounting Business Ethics Economics
Northern Michigan University 2002 — 2004
Bachelors of Science, Business Administration
Touchpoint Contact Centers August 2014 - Present
Pep Boys August 2013 - August 2014
C3/CustomerContactChannels, Inc./ Pinnacle BPO January 2012 - April 2013
Pinnacle BPO January 2012 - July 2012
Spirit Halloween June 2011 - December 2011
Showplace Rent To Own April 2004 - May 2011
InfoCision Management Corporation 2001 - 2003
Graham Automall 2000 - 2002
Skills
Call Center, Workforce Management, Contact Centers, Customer Experience, Telecommunications, Outsourcing, Vendor Management, Customer Service, Operations Management, Process Improvement, Customer Satisfaction, BPO, Program Management, Change Management, Team Leadership, Project Management, Management, Team Building, Strategic Planning, Customer Retention, Avaya, Performance Management, Coaching, Call Center Development, Project Planning, Product Management, Start-ups, Wireless, CRM, PowerPoint, Inbound Marketing, Sales, Profit/Loss..., Call Centers, Retail, Forecasting, Human Resources, Quality Assurance, Sales Management, Recruiting, Income Statement, Marketing, Contract Negotiation, Payroll, P&L Management, Negotiation, Leadership, Team Management, Lead Generation, Sales Process
Education
North Central State College 2004 — 2004
Certificate, Business, Management, Marketing, and Related Support Services
State National Training Service 2000 — 2001
Certificate, Law Enforcement Investigation and Interviewing
North Central State College 1998 — 2000
AWS Certification, Welding/Fabrication
Mansfield Senior High School 1996 — 2000
High School Diploma, Business Marketing
JPMorgan Chase February 2012 - Present
InfoCision Management Corporation August 2006 - February 2012
Skills
Recruiting, Marketing, Training, Account Management, Strategic Planning, Program Management, Customer Service, Applicant Tracking..., Team Building, Sales, Process Improvement, Call Center, Management, Human Resources, Leadership, Employee Relations, Budgets, Customer Retention, Call Centers
Education
Ohio Dominican University 2009 — 2011
Masters, Business Administration
Wittenberg University 2002 — 2006
Bachelor of Arts, Political Science
The University of Akron August 2012 - September 2014
InfoCision Management Corporation 2011 - 2012
Summa Wellness Intitute 2010 - 2011
Ohio Pools and Spas, Inc. 2009 - 2010
LifeCenter Plus 2004 - 2009
Skills
Marketing, Sales, Sales Management, Sales Process, Sociology, Marketing Strategy, Wellness, Teaching, Social Theory, Telemarketing, Training, Building Relationships, Public Speaking, Public Relations, Fundraising, SPSS, Microsoft Excel, Direct Sales, Direct Marketing, Stata, SAS, Survey Design, Survey Research, Survey Methodology, Statistics, Data Analysis, Research, Quantitative Research, Qualitative Research, Research Design, Criminology, Market Research, Public Opinion Research, Fitness Industry, Fitness Center, fitness, Relationship Marketing, Grassroots Marketing, Networking, Account Management, Cold Calling, Lead Generation, Market Trend Analysis, Consultative Selling, Sales Presentations, Product Demonstrations, Relationship Management, Territory Account..., Customer Service
Education
The University of Akron
Master of Arts (M.A.), Sociology
The University of Akron
B.A. Degree, Sociology
Honda of America Mfg., Inc. June 2015 - Present
Delphi June 2014 - May 2015
GE Lighting July 2013 - January 2014
Youngstown State University-Center for International Studies May 2012 - July 2013
Eastern Hills Community Church December 2012 - December 2012
InfoCision Management Corporation June 2011 - January 2012
Spherion Staffing, June 2010 - September 2010
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Manufacturing, Matlab, Engineering, Leadership, Supervisory Skills, Sales, SolidWorks
Education
Youngstown State University 2012 — 2015
Bachelor of Engineering (B.E.), Mechanical Engineering
North Central State College 2009 — 2011
InfoCision Management Corporation April 2015 - Present
RDX August 2013 - November 2014
Trumbull County Schools January 2013 - May 2013
Trumbull County Schools March 2012 - November 2012
Charter Schools USA August 2011 - September 2011
Hardee Senior High School August 2010 - December 2010
Ben Venue Laboratories March 1999 - September 2007
Rapid Design Service, Inc January 1997 - February 1999
Graphic Enterprises Inc January 1996 - September 1996
Youngstown State University February 1994 - June 1995
Skills
Active Directory, Windows Server 2003, TCP/IP, DHCP, DNS, IIS, Creating PC Images, HTML, CSS, Dreamweaver, Computer Repair, PC building, Windows 7, Windows XP Professional, Windows NT 4.0..., Microsoft Windows 98, Microsoft Office 2007, Software Installation, Hardware Installation, XP, Servers, Computer Hardware, Windows Server, Networking, Microsoft Exchange
Education
Seminole State College of Florida 2009 — 2010
EPI Certification, Education
Self Study 1998 — 1998
MCSE Certification, Information Technology, N/A
Youngstown State University 1986 — 1995
BSAS, Electrical Engineering Technology
Amgen November 2010 - Present
Xanodyne Pharmaceuticals November 2009 - November 2010
Pfizer Pharmaceuticals September 2008 - August 2009
Pfizer Pharmaceuticals January 2004 - September 2008
Pfizer Pharmaceuticals July 2000 - January 2004
Citysearch 1998 - 2000
AquaWave August 1997 - October 1998
InfoCision Management Corporation August 1995 - August 1997
Education
The University of Akron 1991 — 1995
BA, Political Science
Time Warner Cable April 2015 - Present
Time Warner Cable February 2014 - Present
Time Warner Cable July 2013 - February 2014
Germantown Fire-EMS June 2013 - August 2013
InfoCision Management Corporation November 2012 - July 2013
Clyburn's Insurance Agency June 2011 - November 2012
CareSource Management Group May 2010 - June 2011
CareSource Management Group November 2008 - May 2010
CareSource Management Group June 2007 - November 2008
CareSource Management Group January 2006 - June 2007
Skills
Security Management, Physical Security, Loss Prevention, Security Audits, Asset Protection, Cpr Certified, AED, First Responder, First Aid, Team Building, Communication Skills, Writing, Speech Writing, Public Speaking, CompTIA A+ Certification, CompTIA Network+, Customer Service, Computer Forensics, Troubleshooting, Security, Defensive Tactics, Computer Security, Information Security, Training, Security Clearance, Enforcement
Education
Sinclair Community College 2013 — 2013
Emergency Medical Technology/Technician (EMT Paramedic)
Sinclair Community College 1996 — 2013
Associate of Arts (AA), Communication Arts
New Horizons Computer Learning Center 2012 — 2012
MS Server 2008 R2 MCITP; Security+
Petrosino Personal Protection Training Center 2012 — 2012
Yielding/Escort Defensive Tactics
American Heart Association 2010 — 2010
Automated External Defibrillator
American Red Cross 2009 — 2009
CPR and First Responder
CareSource University 2009 — 2009
New Manager Training
Training Camp 2008 — 2008
Computer Hancking Forensic Investigator
U.S. DOE Central Training Academy - Mound Site 2001 — 2001
Security Communications Center Operator
Miami Jacobs College 1999 — 2001
Information Technology
Alden Library February 2012 - Present
InfoCision Management Corporation November 2011 - Present
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Social Media, Public Speaking, Teamwork
Education
Ohio University 2010 — 2014
Hoover High School 2007 — 2010
Journalism
InfoCision Management Corporation October 2012 - Present
The Taylor Family Foundation 2010 - Present
Granite Golf Properties 2010 - Present
Skills
Strategy, Leadership, Entrepreneurship, Management, Marketing, Data Analytics, Business Analysis, Direct Marketing, B2B, Sales, Fundraising, Call Centers, Social Media, Public Relations
Education
The Ohio State University 2003 — 2007
Bachelor's degree, Marketing, Transportation & Logistics
Assurant June 2012 - Present
1-800 Flowers.com May 2012 - May 2012
Sinclair Community College November 2011 - March 2012
InfoCision Management Corporation July 2011 - November 2011
Dayton Power and Light September 2007 - December 2008
CUC International May 1991 - September 1998
Skills
Customer Service, Word, Excel, PowerPoint, Microsoft Office, Windows, Access, Outlook, Documentation, Operating Systems, Troubleshooting, Problem Solving, Teamwork, Data Entry, Databases, XP, Microsoft Word
Education
Sinclair Community College 2008 — 2012
A.A.S Business Information Systems, Personal Computer Applications
Self-Employed January 2006 - Present
AMERICAN CANCER SOCIETY RELAY FOR LIFE - Doylestown January 2003 - Present
SMITHVILLE INN June 1992 - Present
InfoCision Management Corporation January 2011 - April 2011
NORRIS CHEVROLET BUICK March 2005 - September 2005
Statewide Financial Services January 1999 - August 2001
NORTHWESTERN MUTUAL LIFE INSURANCE COMPANY January 1998 - January 1999
Skills
Sales Management, Sales
Education
The College of Wooster 1995 — 1998
BA, Business Economics
World Finance Corporation April 2014 - Present
Jones Lang LaSalle January 2013 - September 2013
Western & Southern Life May 2011 - January 2013
InfoCision Management Corporation July 2007 - April 2011
NATIONAL HVAC SERVICE March 2000 - May 2007
Associates Financial Services Company of TN, Inc November 1997 - March 2000
Skills
14 years of management..., Award winning..., Licensed Life and..., Legacy Master VIP, Sales, Insurance, Employee Benefits, Account Management, Customer Service, Team Building, Health Insurance, Sales Management, Benefits Administration, Customer Retention, Cold Calling, Recruiting, Interviewing Skills, Progressive Discipline, Motivational Speaking, Impromptu Speaking, Client Presentation, Training Delivery, Employee Relations, Term Life Insurance, Time Management, Life Insurance
Education
Morehead State University 1992 — 1996
Bachelor of Science, Management
Morehead State University 1992 — 1996
Bachelor of Business Administration, Business, Management, Marketing, and Related Support Services
Raceland High School 1987 — 1992
Hampton City Schools August 2015 - Present
InfoCision Management Corporation February 2012 - July 2015
Old Navy June 2008 - January 2012
American Federation of Teachers Unions September 2001 - June 2002
Skills
Records Management, Employee Training, Qualitative Research, Implementation of..., Customer Relations, Effective Allocation of..., MS Office (Word,..., Laws/Regulatory..., Membership Management, Identifying &..., Program Training, Success in..., Oversee the Performance..., User Management, Staff Support, Skilled Communicator, Employee Coordination..., Implements Performance..., Team Facilitation, Retail, Sales, Management, Editing, Research, Teaching, Training, Social Media, Customer Experience, Critical Thinking, Administration, Fundraising, Interpersonal..., Customer Service, Leadership, Direct Marketing
Education
Mount Vernon Nazarene University 2013 — 2015
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
University of South Alabama 2009 — 2011
Bachelor of Science, Secondary Education/History
Thomas Nelson Community College 2002 — 2004
Transfer Student, Social Sciences
InfoCision Management Corporation August 2013 - Present
Covenant Security November 2011 - August 2013
Skills
Microsoft Office, Sales, Sales Management, Supervisory Skills, Strategic Planning, Project Management, Six Sigma, Business Analytics, Data Analysis, Marketing, Information Design, Process Improvement, Team Leadership, Public Speaking, Sales Motivation, Business Ethics, Employee Training, Statistics, Supervisory Experience, Continuous Improvement, Customer Service, Social Media, Training, Onboarding, Technical Training, Gamification, Human Resources, DMAIC, Emergency Management, Intercultural..., Windows & Mac operating..., Security, Human Capital, Technical Writing, Diversity Training, Foreign Nationals, Android, SharePoint, Motivational Speaking, ICOMS, Crisis Intervention, E3, CCTV, CSG, Creative Writing, Employee Surveys, Customer Surveys, Leadership, Management
Education
The University of Akron 2008 — 2013
Bachelor of Science (B.S.), Organizational Supervision
The University of Akron 2006 — 2008
Associate's degree, Criminal Justice/Law Enforcement Administration
Simon Roofing October 2014 - Present
Employ-Temps Staffing Services August 2014 - October 2014
InfoCision Management Corporation December 2013 - January 2014
Men and Women United for Life July 2013 - October 2013
West Corporation January 2013 - July 2013
Iron and String Life Enhancement August 2012 - January 2013
ActionLink February 2012 - May 2012
ActionLink October 2011 - April 2012
McDonald's Corporation August 2010 - November 2011
McDonald's Corporation May 2010 - August 2010
Skills
Sales, Leadership, Direct Sales, Merchandising, Quotas, Money Management, Windows 7, Customer Service, POS, Management, Customer Satisfaction, Social Media, Inventory Management, Assisted Sales, People Management, Problem Solving, Vendor Relations, Excel, Self-management, Business Communications, Dispatching, Sage CRM
Education
Ashford University 2013 — 2015
Human Resources Management
Oakland Community College 2007 — 2010
Huntington Treatment Center May 2015 - Present
InfoCision Management Corporation October 2014 - December 2014
St. Mary's College of Maryland September 2010 - May 2014
Skills
Teamwork, Leadership, At Multitasking, Efficent, Organization Skills, Customer Service, Receptionist Duties
Education
St. Mary's College of Maryland 2010 — 2014
Bachelor's Degree, Psychology, 3.0
AT&T February 2015 - Present
AT&T Mobility July 2012 - January 2015
AT&T November 2010 - June 2012
AT&T Mobility May 2010 - October 2010
InfoCision Management Corporation May 2009 - August 2009
Skills
Motivate others to high..., Embraces change, Communicates powerfully..., Sales, Marketing, Microsoft Office, Public Speaking, Account Management, Leadership, Team Building, New Business Development, Sales Management, Networking, Customer Satisfaction, Call Centers, Strategic Planning, Direct Sales, Solution Selling, Salesforce.com, Sales Process, Cold Calling, Sales Operations, Management, Selling
Education
Miami University 2006 — 2010
Bachelor's, Marketing
Life Line Screening of America December 2014 - Present
Life Line Screening May 2014 - Present
Creative Rehab LTD February 2013 - May 2014
InfoCision September 2010 - January 2013
InfoCision October 2008 - September 2010
InfoCision Management Corporation October 2005 - June 2007
US Airways March 2000 - October 2005
Takeout Taxi May 1997 - October 2000
Skills
Training, Coaching, Call Centers, Management, Marketing, Nonprofits, Leadership, Team Building, Customer Service, Lead Generation, Small Business, Job Coaching, Recruiting, Fundraising, Speech Writing, Call Center, Career Management, Strategy, Public Speaking, Marketing Strategy, Job Search Coach, Content Creation, Non-profits, Social Media, Team Leadership, Interviews
Education
Robert Morris University 1981 — 1984
BS
University of Phoenix 1986 — 1987
Franklin County Municipal Court - Probation Department September 2011 - Present
Alvis House May 2011 - September 2011
Alvis House May 2010 - May 2011
Alvis House January 2010 - May 2010
Alvis House August 2009 - January 2010
InfoCision Management Corporation March 2007 - August 2009
Latitudes Night Club 2005 - August 2006
Latitudes Night Club 2004 - 2005
Education
Slippery Rock University of Pennsylvania 2006 — 2008
Bachelor of the Arts, Criminology & Criminal Justice
Slippery Rock University - Slippery
Bachelor of the Arts, Criminology and Criminal Justice; Criminal Justice Sciences
OPERS November 2014 - Present
OPERS February 2012 - November 2014
Residence Inn by Marriott, Columbus-Worthington, OH June 2010 - March 2012
InfoCision Management Corporation March 2007 - September 2010
Hilton Garden Inn, Akron-Canton Airport November 2006 - March 2007
Residence Inn by Marriott, Akron, OH August 2002 - November 2006
Skills
Microsoft Office, Customer Service, Public Speaking, PowerPoint, Nonprofits, Recruiting, Fundraising, Leadership, Microsoft Excel, Outlook, Employee Benefits, Research, Training, Team Leadership, Coaching, Retirement, Employee Training, Access
Education
Strayer University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Finance
The University of Akron 2001 — 2006
B.A., History
Fremont Ross
High school diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Envision Pharmaceutical Services January 2011 - Present
InfoCision Management Corporation September 2008 - November 2010
Skills
T-SQL, SSIS, SSRS, Microsoft Certified..., Databases, Database Administration, Database Design, ETL, Stored Procedures, Visual Basic, Microsoft SQL Server, Visual Studio, SQL
Education
Moraine Park Technical College 2002 — 2006
AIT, Programmer/Analyst, Database Administration, Phi Theta Kappa Honors
Oconto Falls High School
The Old School
Major: Coolness, A+
InfoCision Management Corporation May 2007 - November 2010
RadioShack August 1998 - April 2007
Education
The Ohio State University 1998 — 2003
Liberal Arts, English
CAUSE AND EFFECT Evolutions January 2010 - Present
Cytec January 2009 - January 2010
Legacy Home Mortgage December 2007 - June 2008
Alchemix Corporation 2008 - 2008
InfoCision Management Corporation April 2001 - August 2007
Education
Northwood University 2002 — 2004
Associates, Business Administration
Northwood University 1975 — 1977
The Laurel Lake Foundation September 2010 - Present
Nuova Vita Corporation 2006 - Present
Synergy Direct Marketing Solutions, Inc. 2004 - 2006
Laurel Lake Community 2001 - 2004
InfoCision Management Corporation 1995 - 2000
InfoCision Management Corporation 1993 - 1995
InfoCision Management Corporation 1991 - 1993
InfoCision Management Corporation 1989 - 1991
Skills
Direct Marketing, Marketing Communications, Marketing Strategy, Email Marketing, Lead Generation, Integrated Marketing, Advertising, Product Marketing, Copywriting, Market Planning, Account Management, New Business Development, Brand Management, Public Relations, Sales Management, Marketing Management
Education
The University of Akron
Bachelor of Arts (B.A.), Mass Communication/Media Studies
InfoCision Management Corporation December 2014 - Present
Westerville City Schools November 2013 - January 2015
North Carolina Central University August 2010 - May 2013
North Carolina Central University 2010 - 2013
Skills
Education, Microsoft Office, Administrative Work, Public Relations, Public Speaking, Creative Writing, Writing, Youth Mentoring, Youth Development, Residence Life
Education
North Carolina Central University 2007 — 2013
Bachelor of Arts (B.A.), English Language and Literature, General
N/A
United States District Court for the Southern District of Ohio January 2014 - April 2014
The Ohio State University September 2013 - April 2014
Ohio Constitutional Modernization Commission 2014 - 2014
Ohio Constitutional Modernization Commission 2014 - 2014
Akron Law Legal Clinic May 2013 - August 2013
The University of Akron August 2012 - May 2013
InfoCision Management Corporation December 2009 - May 2012
The Cleveland Punch and Die Company January 2006 - June 2009
Education
The Ohio State University Moritz College of Law 2013 — 2015
JD, Law
University of Akron School of Law 2012 — 2013
JD/MTax, Tax Law/Taxation
The University of Akron 2007 — 2012
Bachelor of Science, Labor Economics
Time Warner Cable March 2005 - Present
InfoCision Management Corporation September 2001 - March 2005
Skills
Microsoft Excel, Microsoft Word, Microsoft SQL Server, Microsoft Office, Telecommunications, Quality Auditing
Education
Stark State College of Technology 2010 — 2016
Administrative Office Professional, Business Administration and Management, General
LifeCenter Plus December 2014 - Present
InfoCision Management Corporation November 2012 - November 2014
InfoCision Management Corporation January 2011 - November 2012
WhiteSpace Creative May 2010 - August 2010
Skills
Marketing Strategy, Direct Marketing, Telemarketing, Account Management, Marketing Communications, Nonprofits, Customer Service, Fundraising, Multi-channel Marketing, Marketing, Leadership, Market Research
Education
The University of Akron 2008 — 2010
Marketing Management, E-business & Advertising
The Ohio State University 2006 — 2008
Pharmaceutical Science
St.Vincent-St.Mary High School 2002 — 2006
InfoCision Management Corporation September 2014 - May 2015
The University of Akron January 2014 - August 2014
PerkinElmer January 2014 - August 2014
InfoCision Management Corporation September 2010 - February 2013
Playpen School February 2009 - February 2010
Education
The University of Akron 2012 — 2014
Master of Business Administration (MBA), Strategic Marketing
The College of Wooster 2004 — 2008
BA, Neuroscience, Psychology
UniFirst Corporation June 2013 - Present
UniFirst Corporation May 2011 - Present
UniFirst Corporation February 2004 - February 2011
UniFirst Corporation May 2003 - February 2004
InfoCision Management Corporation September 2000 - June 2003
Skills
Sales Management, B2B, Sales, Account Management, Leadership, Sales Process, Customer Service, Team Building, Contract Negotiation, Selling, Customer Retention, Sales Operations, Direct Sales, Sales Presentations, New Business Development, Operations Management, Customer Satisfaction
Education
Rider University 1996 — 2000
Bachelor of Business Administration (B.B.A.)
Rider University 1996 — 2000
Bachelor's of Science, Business Administration and Management, General
Clark Schaefer Consulting November 2013 - Present
Revolution Group March 2011 - October 2013
Lifetouch Church Directories and Portraits 2010 - 2011
The Reserves Network 2008 - 2009
InfoCision Management Corporation 2004 - 2007
Skills
Building Relationships, Identifying Client Needs, Problem Solving, Follow Through, Client Service Oriented, Make Things Happen, Client Development, Market Research, C Level Selling, CXO level engagement, Accounting Consulting, Finance Consulting, Information Security..., Solution Selling
Education
Mount Vernon Nazarene University
Bachelor's Degree, Business Administration
North Central State College
Associate's Degree, Accounting
Galion High 1989 — 1993
InfoCision Management Corporation 2011 - Present
CVS Caremark Corporation 2008 - 2011
Miami Valley Hospital 2003 - 2008
Skills
Customer Service
Education
Miami Valley Career Technology Center 2008 — 2010
Medical Insurance Coding Specialist/Coder
The University of Akron 1985 — 1987
Psychology
Bed Bath & Beyond April 2011 - Present
InfoCision Management Corporation February 2011 - April 2011
Sedona Pines Resort April 2010 - June 2010
Skills
Customer Service, Customer Satisfaction, Customer Experience, Customer Oriented, Customer Support, Customer Insight, Communication, Communication Skills, Organization, Time Management, Keen Listener
Education
Post University 2011 — 2013
Associate's degree, Business Administration and Management, General
The University of Akron 2010 — 2011
Guardian Protection Services September 2014 - Present
Express Business Service, LLC d.b.a. Freedom Wireless June 2011 - September 2014
InfoCision Management Corporation January 2011 - June 2011
USIS November 2007 - December 2010
Camp Bil-O-Wood 2002 - 2002
Skills
Sales Operations, Sales Management, Marketing Strategy, Market Research, Email Marketing, Network Administration, System Administration, Executive Coaching, Call Center Development, Call Processing, Call Logging, New Business Development, Business Process..., Business Planning, Cross-functional Team..., Team Leadership, Team Building, Customer Service, Operations Management, Coaching, Call Center, Microsoft Office, Account Management, Management, Customer Retention, Android, iOS, Inventory Management, Sales Process, Business Development, Sales, Call Centers
Education
Slippery Rock University of Pennsylvania 2002 — 2006
ClarkTel Tele-Communications Inc November 2013 - Present
Akron Regional Chamber Orchestra March 2010 - March 2014
Concept Services October 2012 - September 2013
VXI Global Solutions, Inc August 2012 - September 2012
InfoCision Management Corporation May 2011 - June 2012
Skills
Music, Orchestral Music, Marketing, Business Development, Nonprofits, Conducting, Customer Service, Lead Generation, Cold Calling, Chamber Music, Social Networking, Time Management, Public Relations, Event Planning, Social Media, Salesforce.com, B2B, Organizational..., Fundraising, Email Marketing, Event Management, Online Marketing, Marketing Communications, Marketing Strategy, Team Building, Project Coordination
Education
The University of Akron 2008 — 2013
Universal MH/DD/SAS January 2012 - January 2013
Hibbett Sporting Goods January 2011 - February 2012
Gallia County Local Schools February 2009 - June 2010
BCMR Publications June 2008 - September 2008
The Buckle August 2006 - January 2007
InfoCision Management Corporation May 2004 - September 2006
Skills
Payroll, Office Administration, Exceptionally Organized, Time & Attendance, Staff Training, Supervisory Experience, Retail Sales, Internet, Computer Proficiency, Secretarial Skills, Professional attitude, Clean Appearance, Customer Service, Personnel Training
Education
Marshall University 2003 — 2008
Bachelor of Business Administration (BBA), Marketing
University of Rio Grande and Rio Grande Community College 2003 — 2006
transfered, Accounting
Theta Chi Fraternity January 2015 - Present
Theta Chi Fraternity August 2011 - December 2014
Project Hope/Eastern Gateway Community College June 2011 - August 2011
InfoCision Management Corporation January 2011 - May 2011
Purdue University Calumet June 2009 - December 2010
Purdue University Calumet June 2007 - June 2009
Ohio Dominican University June 2006 - June 2007
Theta Chi Fraternity International Headquarters May 2005 - May 2006
Ohio Senate May 2004 - August 2004
Skills
Event Planning, Fundraising, Leadership, Management, Training, Higher Education, Public Speaking, Community Outreach, Non-profits, Nonprofits, Social Networking, Teamwork, Student Affairs, Customer Service, Recruiting, Teaching, Leadership Development, Organizational..., Data Analysis, Public Relations, Social Media, Research, Coaching, Program Development, Staff Development, Team Building
Education
Purdue University 2007 — 2010
Master of Science in Education, Human Services
The University of Akron 2001 — 2005
Political Science/Criminal Justice
Huntington Investment Company June 2015 - Present
Huntington National Bank October 2013 - June 2015
Huntington National Bank February 2012 - October 2013
Huntington National Bank October 2010 - February 2012
The Forum at Knightsbridge December 2007 - October 2010
InfoCision Management Corporation February 2007 - January 2008
Tucci's 2005 - 2007
Children's Hospital 2004 - 2006
Skills
Training, Human Resources, Recruiting, Interviews, Leadership, Onboarding, Sourcing, Management, Sales, Call Centers, Customer Retention, Employee Relations, Networking, Employee Benefits
Education
The Ohio State University Fisher College of Business 2002 — 2006
Business Administration, Human Resources
Whetstone H.S.
InfoCision Management Corporation July 2014 - Present
InfoCision Management Corporation October 2012 - July 2014
InfoCision Management Corporation September 2010 - October 2012
College of Business at Ohio University December 2009 - June 2010
UPS September 2006 - December 2009
Firestone Country Club January 2002 - September 2008
Education
Ohio University 2007 — 2010
Bachelors, Management Information Systems
Ohio University / College of Business 2006 — 2010
Bachelor of Business Administration, MIS; Management Information Systems
Hyland, creator of OnBase May 2015 - Present
ITT Technical Institute February 2013 - April 2015
ITT Technical Institute November 2010 - February 2013
ITT Technical Institute October 2009 - November 2010
ITT Technical Institute September 2004 - October 2009
InfoCision Management Corporation 2002 - 2004
Skills
SQL, Microsoft SQL Server, Database Administration, Relational Databases, Data Analysis, SQL Server Management..., Microsoft Certified...
Education
University of Phoenix 2008 — 2010
MS, Information Systems
State University of New York College at Oswego 1990 — 1994
MS, Management
BS, USMA West Point 1981 — 1985
BS, History
Columbia High School 1978 — 1981
HS, High School
Lauren International Ltd June 2009 - Present
RMR Development August 2008 - June 2009
InfoCision Management Corporation December 2005 - August 2008
DBM Management January 2005 - December 2005
Lauren Dairy August 2004 - December 2004
Skills
VB.NET, ASP.NET, ASP, Visual Studio, SQL, C#, Crystal Reports, Web Services, JavaScript, jQuery, SSRS, Microsoft SQL Server, .NET, T-SQL, Web Development, Visual Basic, CSS, HTML, Software Project..., LINQ, Databases, Web Applications, SSIS, Stored Procedures, AJAX, IIS, Team Leadership, Database Design, TFS, WCF, Project Planning, EDI, Macola, SQL Report Writing, MS Reporting Services, DTS, Database Administration, Seagull, Software Development
Education
Muskingum College 2000 — 2002
B.S., Computer Science
Washington State Community College 1996 — 1999
A.A.B., Computer Programming
CrossFit HighGear August 2015 - Present
Advanced Health and Wellness Center, Advanced Performance CrossFit & Advanced Performance Fitness May 2014 - July 2015
The Pampered Chef August 2010 - December 2014
InfoCision Management Corporation February 2012 - October 2013
InfoCision Management Corporation January 2007 - January 2012
InfoCision Management Corporation February 2010 - March 2011
InfoCision Management Corporation June 2007 - February 2010
InfoCision Management Corporation October 2009 - January 2010
First Christian Church October 2007 - November 2007
Group Workcamps Foundation May 2006 - August 2006
Skills
Able To Multi-task, Setting Priorities, Meeting Deadlines, Team Leadership, Internal Communications, Social Media, Listening Skills, Goal Oriented, Fundraising, Event Planning, Organizational..., Public Relations, Promotions, Non-profits, Press Releases, PowerPoint, Public Speaking, Customer Relations, Customer Service, Writing, Word, Excel, Microsoft Office, Problem Solving, Editing, Coaching, Mentoring, Team Building, Interviewing, Organizing, Cooking, Project Coordination, Project Planning, Project Implementation, Microsoft Excel, Nonprofits, Time Management, Research, Direct Mail, Sales, Social Media Marketing, Marketing, Direct Marketing, Leadership, Management, Account Management
Education
The University of Akron 2009 — 2013
Degree, In Progress; Organizational Communication and Public Relations, 3.68
Malone University - Main Campus 2003 — 2007
Bachelor, Liberal Arts Cognates of Business, Communication and English
Convergys May 2014 - Present
eBid Systems Inc. September 2010 - February 2013
InfoCision Management Corporation January 2009 - May 2010
Global Marketing Enterprises September 2008 - January 2009
Zones, Inc. January 2006 - May 2008
Prime Pay Inc. June 2005 - December 2005
Transwestern Publishing June 2003 - May 2005
Associated Business Systems 2004 - 2004
FaxBack, Inc December 1999 - February 2003
US Bank June 1995 - December 1999
Skills
Technical Support, Training & Development, Customer Relations, Advertising, Call Center, Account Management, Sales Management, Cold Calling, Customer Service, System Administration, Call Centers, Sales, Customer Satisfaction, Direct Sales, Sales Operations, Salesforce.com, Sales Process, Management, Employee Training, Training, Solution Selling, Customer Retention, CRM, Lead Generation, Selling, B2B, SaaS, Product Management, Channel Partners, Enterprise Software, Sales Presentations, Cloud Computing, Professional Services, Managed Services, Strategic Partnerships, Team Leadership, Product Marketing, Software Industry, Online Marketing, Partner Management, Networking, Business Development, Email Marketing, Data Center, Storage, New Business Development, Vendor Management, Cross-functional Team..., Competitive Analysis, Telecommunications
Education
Portland State University 1988 — 2004
Bachelor of Science (B.S.), Arts & Letters
Dominion Ministries December 2008 - Present
CritFest.com October 2008 - Present
Fairhop (Sunny All Day) Rabbitry May 1995 - Present
Chicago Title January 2013 - June 2013
InfoCision Management Corporation October 2008 - January 2009
Sinclair Community College September 2007 - November 2007
Cox Arboretum & Gardens Metro Park June 2004 - June 2006
Skills
Customer Service, Windows, Microsoft Office 2007, Microsoft Word, PowerPoint, Microsoft Excel, Outlook, Touch Typing, Digital Dictation, Transcription, Data Entry, English, Research, Public Speaking, Motivational Speaking, Writing, Photoshop, General Office Skills, Assistant Teaching, Graphic Design, Sales, Ramquest, Invoicing, Telephone Skills, Social Media, Filing, File Management
Education
Sinclair Community College 2007 — 2007
Some College, Communication Arts
Freedom Home School 1995 — 2007
High School Diploma, 4.0
Akron Children's Hospital March 2012 - Present
Akron Children's Hospital August 2010 - March 2012
Akron Children's Hospital January 2009 - January 2011
InfoCision Management Corporation October 2004 - December 2008
Skills
Social Media, Public Relations, Newsletters, Copywriting, Email Marketing, Blogging, Internal Communications, Advertising, Editing, Corporate Communications, Non-profits, Marketing, Journalism, Content Marketing, SharePoint, Microsoft Office, Photoshop, Strategic Communications
Education
The University of Akron 2007 — 2009
Master's Coursework, Education
Ohio University 2001 — 2004
Bachelor's, Journalism
IBEW August 2012 - Present
InfoCision Management Corporation 2011 - 2013
Scioto County School Board August 2008 - January 2011
Skills
Supervisory Skills, Solid computer skills, Communicating, Electricians, Electricity, Construction, Engineering, Advertising, Training, Call Centers, Marketing Communications, Customer Service, Management, Time Management, Marketing
Education
Ohio Christian University 2003 — 2008
Bachelor's degree, Business, Management, Marketing, and Related Support Services, 3.2
InfoCision Management Corporation June 2014 - Present
Ohio Northern University May 2012 - Present
Modus Publicity February 2013 - May 2013
Skills
Microsoft Office, Customer Service, Social Media, Event Management, Event Planning, Fashion, Social Networking
Education
Ohio Northern University 2010 — 2014
Bachelor of Arts (B.A.), Communication Studies
Richmond, The American International University in London 2013 — 2013
International Internship Program
None June 2012 - Present
ALLSTATE/BOUSSELOT INSURANCE GROUP January 2010 - May 2012
Anago Cleaning Systems September 2006 - January 2009
Beneficial November 2005 - September 2006
InfoCision Management Corporation July 2002 - January 2005
SUPERCOUPS OF THE BLUEGRASS January 2000 - January 2002
Toyota Motor Manufacturing November 1991 - July 1998
Skills
Microsoft Excel, Customer Service, Risk Management, Financial Analysis, Microsoft Office, Microsoft Word, Budgets, Access, Strategic Planning, Banking, PowerPoint, Team Building, Negotiation, Outlook, Analysis, Marketing, Coaching, Advertising, Insurance, Public Relations, Social Networking, Interviews
Education
Northwood University 1996 — 2000
Bachelors of Business, Marketing
Incept January 1996 - Present
Incept Corporation January 1996 - April 2007
InfoCision Management Corporation November 1993 - December 1995
Skills
SMO, Account Management, Direct Marketing, Call Center, Social Media, Blood Donor Recruitment, Marketing Strategy, Client Services, Client Relationship..., Conversational Marketing, Marketing, CRM, Lead Generation, Customer Retention, Call Centers, Customer Service, Leadership, Social Media Marketing, Telemarketing, Email Marketing, Time Management, Digital Marketing, Team Building, Strategy, Sales Operations, Market Research, Sales Process, Direct Sales, Management, Recruiting, Customer Experience, Sales, Business Development, Customer Satisfaction, Inbound Marketing, Social Networking, Sales Management, Marketing Communications, New Business Development
Education
Midview High School
The University of Akron
University of Nevada-Las Vegas
Gladson May 1997 - Present
SRA Technology Training 1996 - 1997
BPA Worldwide 1993 - 1995
InfoCision Management Corporation 1992 - 1993
Skills
Nielsen, New Business Development, Management, Leadership, Shopper Marketing, FMCG, Grocery, Merchandising, AC Nielsen, Sales Operations, Sales, Customer Insight, Account Management, Competitive Analysis, Consumer Products, Cross-functional Team..., Forecasting, IRI, Income Statement, Market Research, Marketing, Marketing Strategy, P, Retail
Education
Ohio University 1987 — 1991
Bachelor of Business Administration (B.B.A.), Marketing
Cross Country Mortgage Inc July 2015 - Present
TTI Floor Care North America July 2013 - July 2015
Universal Screen Arts, Inc. November 1996 - June 2013
Universal Screen Arts 1996 - June 2013
InfoCision Management Corporation June 1993 - November 1996
Merrill Lynch Pierce, Fenner Smith September 1991 - March 1993
Skills
Affiliate Marketing, Google Adwords, HTML, Photoshop, SMO, Video Editing, phpMyAdmin, E-commerce, Online Advertising, Direct Marketing, ZenCart, Volusion, SEO, Web Content Management, Power Reviews..., Site Search Integration, Shopping Experience..., Email Marketing, MS Office, Online Marketing, PPC, Brand Development, Content Management, Creative Direction, Multi-channel Marketing, Analytics, Google Analytics, Web Analytics, Conversion Optimization, SEM, Editing, Landing Page..., A/B testing, Website Development, Content Marketing, Display Advertising, Web Project Management, Internet Strategy, Google Webmaster Tools, Product Marketing, Social Media, Microsoft Office, Marketing, Blogging, Marketing Strategy, Digital Marketing, Social Media Marketing, Advertising, Strategy, Management
Education
The College of Wooster 1987 — 1991
B.A,, International Relations
The Institute for Balkan Studies 1990 — 1990
Certificate of Completion, Greek Language, History, Culture
InfoCision Management Corporation
Education
Morehead State University 2003 — 2007
Bachelor, Social Work
Ohio University 2001 — 2003
Associates, Computer Science(digital media)
Bath Township, Summit County Ohio December 1997 - Present
InfoCision Management Corporation July 1990 - August 1996
Skills
Government, Event Planning, Microsoft Office, Customer Service, Public Relations, Fundraising, Editing, Strategic Planning, Public Speaking, Social Media, Nonprofits, Event Management, Data Entry, Accounts Receivable, Account Management, Microsoft Excel, Team Building
Education
Ohio University
Bachelor's degree, Communication, General
InfoCision Management Corporation September 2015 - Present
Education
National College 2014 — 2015
Medical Office Specialist
CDR Fundraising Group September 2015 - Present
Quadax, Inc. June 2014 - September 2015
InfoCision Management Corporation September 2010 - June 2014
InfoCision Management Corporation January 2009 - September 2010
InfoCision Management Corporation November 2006 - January 2009
MPRI Ship Analytics May 2002 - June 2004
Michaels Stores, Inc. August 2003 - December 2003
J. Edward Connelly and Associates October 2000 - November 2001
FedEx Ground June 1999 - October 2000
PNC Bank May 1997 - August 1998
Skills
Fundraising, Management, Direct Marketing, Account Management, Time Management, Non-profits, Marketing, Telemarketing, Project Management, Budgets, Nonprofits, Marketing Strategy, Customer Service, Mentoring, Employee Training, Analysis, WordPress, Microsoft Office, Social Media
Education
Robert Morris University 2000 — 2001
MS, Marketing
Westminster College (PA) 1995 — 1999
BS, International Business, French
Université du Québec à Montréal 1998 — 1998
French
Assurant Specialty Property August 2013 - Present
InfoCision Management Corporation July 2010 - August 2013
Big Lots November 2006 - June 2009
Stivers Staffing Services September 2008 - January 2009
The New Gospel Connection January 2008 - April 2008
Channel Zer0 February 2006 - April 2006
InSharp Focus June 2005 - February 2006
Pearson VUE November 2004 - March 2005
Global Video June 2004 - October 2004
Meredith Broadcasting Group (KPHO, CBS affiliate) November 1999 - June 2004
Skills
Videography, Producer, Customer Service, Microsoft Word, Avid Xpress, Avid Media Composer, Final Cut Pro, Independent Film, Creative Writing, Poetry, Voice Over, Video Editing, Video Production, Public Speaking, Video, Photography, Editing, Broadcast
Education
The Art Institute Of Phoenix 1997 — 1999
Associate of Arts and Sciences (A.A.S.), Video Production
The Academy of Radio and TV Broadcasting 1995 — 1996
Certificate of Completion, Radio and Television
American Health and Wellness Group June 2015 - Present
Office Depot May 2012 - Present
Paycor June 2010 - June 2011
ADP 2006 - June 2010
Cendant January 2004 - January 2006
InfoCision Management Corporation 2002 - 2004
Skills
HRIS, Sales, Payroll, Time Management, Salesforce.com, Cold Calling, Sales Process, B2B, Account Management, Workforce Management, Employee Benefits, Sales Management, Customer Service, New Business Development, Direct Sales, Management, Negotiation, Selling, Contract Negotiation, Coaching, Sales Operations, Training, CRM, Lead Generation, Sales Presentations, Customer Retention, Program Management
Education
The Ohio State University 1998 — 2002
Journalism, Communications
Walsh Jesuit High School 1994 — 1998
Teleperformance November 2008 - July 2014
InfoCision Management Corporation July 2007 - October 2008
Skills
Customer Service, Quality Assurance, Healthcare, Microsoft Excel, Microsoft Word, Great Personality, Great Organizer, great customer service..., Windows 7, Windows XP, PowerPoint, hard worker, Spreadsheets, Employee Training, Troubleshooting, Management, Training, Customer Satisfaction, Call Centers, Microsoft Office, Windows, Process Improvement, Time Management, Leadership
Education
Ultimate Medical Academy online 2014 — 2015
Associate of Science (A.S.), Health/Health Care Administration/Management
Northwest Louisiana Technical College 2001 — 2002
certification, Nursing Assistant/Aide and Patient Care Assistant/Aide
Donor Care Center Inc. July 2015 - Present
All Around Sports March 2014 - July 2015
Direct Opinions March 2011 - March 2014
InfoCision Management Corporation September 2009 - March 2011
JRoll, LLC. July 2007 - September 2009
CBC Companies August 1996 - December 2002
Skills
Market Research, Marketing, SPSS, Data Analysis, Customer Insight, Research, Survey Design, Social Media, Customer Service, PowerPoint, Public Speaking, Microsoft Office, Strategic Planning, Event Planning, Account Management, Team Leadership, Sales, Customer Retention, Customer Satisfaction, Training
Education
The Ohio State University 1990 — 1994
Bachelor’s Degree
Knotch May 2015 - Present
Attention April 2014 - May 2015
Attention September 2012 - March 2014
Attention September 2011 - September 2012
Attention March 2011 - September 2011
Kipany Productions February 2010 - March 2011
Kipany Productions February 2009 - March 2010
U.S. Fund for UNICEF September 2008 - December 2008
InfoCision Management Corporation January 2008 - July 2008
InfoCision Management Corporation March 2007 - December 2007
Skills
Direct Marketing, Social Media Marketing, Social Media, Account Management, Digital Marketing, Marketing Strategy, Strategic Planning, Social Networking, Strategy, Crisis Management, Presentations, Advertising, CRM, Digital Strategy, Facebook, Program Management, Marketing, Start-ups, Market Research
Education
The University of Akron 2001 — 2005
Two Distinctive Bachelors Degrees, Business Administration, International Business and Sales Management
Colegiul National Emanuil Gojdu 1996 — 2000
Highschool, Mathematics + English
Kiara Brielle Portrait December 2012 - Present
InfoCision Management Corporation December 2013 - June 2015
Lifetouch Portrait Studios September 2013 - November 2013
PNC May 2013 - August 2013
New York and Company October 2011 - July 2013
Sinclair Community College January 2009 - May 2011
Elder Beerman August 2008 - November 2008
Skills
Photoshop, PowerPoint, Microsoft Office, Lightroom, On Location, Canon DSLR, Nikon, Lighting, WordPress, Portrait Photography, Event Photography, Fashion, Photography, Art, Image Editing, Digital Photography, Facebook, Fine Art, Headshots, Portraits, Microsoft Word, Sales, Studio Photography, Wedding Photography, OS X, Digital Imaging, Studio Lighting, Data Entry, Adobe Creative Suite, Photos, Mac, Graphic Design, Video Editing, Photojournalism, InDesign, Social Networking, Final Cut Pro
Education
Wright State University 2010 — 2012
Bachelor of Arts (B.A.), Photography
Sinclair Community College 2008 — 2010
University of Dayton 2007 — 2008
Photography
Avon February 2015 - Present
NOBLE HEALTHCARE March 2014 - Present
Pure Romance August 2013 - October 2014
1800flowers.com January 2014 - February 2014
Office Team October 2013 - October 2013
AT&T Mobility December 2009 - June 2013
InfoCision Management Corporation August 2007 - January 2010
Victoria's Secret January 2001 - October 2007
Skills
ABLE TO TYPE 45WPM, Bilingual-English/Spanis..., Organizational Behavior, Customer Satisfaction, Customer Service, Spanish, Administration, Call Centers, Customer Experience, Customer Retention, Sales, Team Leadership, Training, Telecommunications, Employee Training, Team Building, Microsoft Office, Public Speaking, Event Planning, Marketing, Social Media, Retail, Social Networking, Leadership, Microsoft Excel, Microsoft Word, Time Management, PowerPoint, Management, Social Media Marketing, Strategic Planning, Process Improvement
Education
Youngstown State University 2013 — 2020
CURRENTLY PURSUING A BUSINESS MANAGEMENT & SPANISH DEGREE
Sinclair Community College 2004 — 2005
Forever Amber Acres Animal Sanctuary 2008 - Present
eleventy group 2012 - Present
North American Thoroughbred Aftercare Coalition May 2012 - Present
InfoCision Management Corporation 1999 - 2011
Victoria's Secret 1990 - 1995
Watermill Enterprises 1985 - 1989
Skills
Project Planning, Sales Management, Inventory Management, Team Leadership, Sales, Management, Analysis, Event Planning, Team Building, Accounts Payable, Customer Service, Purchasing, Travel Planning, Employee Relations, Employee Benefits, Budget, Research, Lead Generation, Marketing, Recruiting, Fundraising, Account Management, Leadership, Direct Marketing, Time Management, Email Marketing, Marketing Communications, Marketing Strategy
Education
Northern Virginia Community College 1989 — 1989
Accounting and Business/Management
Suffolk County Community College 1984 — 1986
Associate's degree, Business, Management, Marketing, and Related Support Services
Smithtown High School West 1980 — 1984
FedEx Truckload Brokerage June 2014 - Present
Exel June 2013 - June 2014
InfoCision Management Corporation May 2012 - June 2013
Kohl's Department Stores November 2010 - June 2013
The National Society of Leadership and Success 2012 - 2013
The National Society of Leadership and Success February 2012 - November 2012
Skills
Social Media, Customer Service, Microsoft Office, Social Media Marketing, Sales, Direct Marketing, PowerPoint, Marketing, Social Networking, Advertising, Management, Marketing Communications, Public Relations, Fundraising, Public Speaking, Leadership, Marketing Strategy, Call Centers, Team Leadership, Email Marketing, Team Building, Online Marketing, Strategic Planning, Nonprofits, Project Management, Sales Management, Coaching, Integrated Marketing, Market Research, Online Advertising, Community Outreach, Direct Mail, Recruiting, Training, Account Management, Analysis, Time Management, Facebook
Education
The University of Akron 2011 — 2013
Bachelor of Arts (B.A.), Graduated
Miami University 2010 — 2010
Things Remembered May 2014 - Present
Things Remembered January 2014 - May 2014
Things Remembered November 2013 - January 2014
Guild Launch, LLC August 2013 - December 2013
InfoCision Management Corporation March 2011 - January 2012
Skills
Time Management, Social Networking, Blogging, Editing, Microsoft Word, Social Media, Microsoft Office, WordPress, Facebook, Customer Service, Japanese culture, Japanese to English..., English language skills, Sony Vegas, Microsoft Excel, Public Speaking, Creative Writing, PowerPoint, Photoshop, Writing, Copy Editing, Research, Communication, Sales
Education
Ohio University 2005 — 2010
Bachelor of Arts (B.A.), East Asian Studies
Youngstown State University 2004 — 2005
Music Performance, General
RICO Manufacturing, Inc. February 2015 - Present
Concept Services July 2012 - January 2015
Lawson Products April 2012 - July 2012
InfoCision Management Corporation February 2011 - April 2012
Skills
Cold Calling, Sales, New Business Development, Business Development, Account Management, Lead Generation, Customer Retention, B2B, Marketing, CRM, Management, Training, Leadership, Salesforce.com, Sales Management, Time Management, Marketing Strategy, Material Handling, Direct Sales, Team Building, Sales Operations, Coaching, Call Centers, Team Leadership, Social Media Marketing, Online Marketing, Market Research
Education
The Ohio State University
Bachelor's Degree, Education
KOROSEAL INTERIOR PRODUCTS, LLC May 2015 - Present
TMW Systems April 2014 - May 2015
InfoCision Management Corporation October 2012 - April 2014
33fix PC December 2011 - February 2012
U-Haul June 2007 - September 2007
SSP Fittings January 2006 - June 2007
Copen Machine January 2006 - January 2007
SSP FittingsTwinsburg Oh January 2004 - January 2006
Durban Valve Akron Ohio January 2001 - January 2004
Skills
Linux System..., Microsoft Office, Cisco Routers, Cisco Wireless, Unix Shell Scripting, Apache, Microsoft Servers, Cisco Firewall Security, pc upgrade and..., Windows 7, Network Administration, Active Directory, Windows Server, Troubleshooting, Servers, Security, Computer Hardware, Computer Repair, Hardware, Network Security, Networking
Education
Stark State College of Technology 2010 — 2012
Associate's degree, Computer Systems Networking and Telecommunications, 3.2
Stark State
Associates, Computer Networking Administration & Security Technology
Kenmore High School
Machine Tool Technology/Machinist
Resource Center for Independent Living, Inc. June 2014 - Present
Mohawk Valley Community Action Agency March 2014 - May 2014
n/a May 2004 - February 2014
Boswell's Gift Baskets June 2003 - May 2004
Akron Children's Hospital October 2000 - February 2002
InfoCision Management Corporation June 1995 - June 2000
Skills
Microsoft Word, Microsoft Excel, Microsoft Dynamics GP, Accounts Payable, Outlook, PowerPoint, Travel Arrangements, Typing, 104 wpm, 10-key machine – 11,440..., Oral & Written..., Interpersonal..., Proactive self-starter, Highly Adaptive, Confidentiality, Time & Attendance, Tenacious Work Ethic, Internet, Facebook, Blogging, Image Editing
Education
Mohawk Valley Community College-Utica Branch 2008 — 2010
n/a, Accounting, GPA 3.62
Pazzazz Showclub October 2014 - Present
Two men and a truck dayton Ohio September 2014 - January 2015
InfoCision Management Corporation January 2014 - September 2014
new york new york cabaret July 2007 - November 2011
Teleperformance, USA January 2007 - July 2007
Adult total x superstore November 2005 - July 2007
Dayton House Doctors November 2003 - November 2004
Burger King July 2003 - February 2004
Skills
Music, Customer Relations, verbal communication, Team Management, Creative Writing, drawing, Outdoor Advertising, Customer Satisfaction, Customer Engagement, Maintenance & Repair, Home Repairs, Bicycle Repair, Computer Maintenance, Computer Proficiency, Driving License, Hospitality, People Management, Physical Security, Customer Service, Management, Microsoft Office, Leadership, Account Management, Microsoft Excel, Microsoft Word, Public Speaking, Marketing
Education
Sinclair Community College 2014 — 2016
Associate's degree, Emergency Medical Technology/Technician (EMT Paramedic)
Usborne Books & More August 2008 - June 2014
InfoCision Management Corporation June 2002 - October 2006
Blockbuster May 2000 - June 2002
Black & Decker June 1999 - May 2000
Skills
Staff Development, Public Speaking, Teaching, Event Planning, Coaching, Customer Service, Microsoft Office, Time Management, Strategic Planning, Sales, Training, Editing, Nonprofits, Social Media, Fundraising, Sales Management, Retail, Management, Direct Sales, Leadership Development, Marketing, Leadership
Education
The Ohio State University - The Max M. Fisher College of Business 1994 — 1997
Bachelor of Science (BS), Marketing, 3.1 GPA
Miami University 1993 — 1994
Business, Management, Marketing, and Related Support Services
Verizon Wireless January 2014 - December 2014
Home Health Connections February 2012 - May 2012
Molina Healthcare September 2011 - February 2012
Anthem April 2010 - August 2011
Anthem November 2009 - April 2010
InfoCision Management Corporation August 2006 - June 2008
Teleperformance May 2005 - August 2006
Skills
Business Strategy, Strategic Planning, Management Consulting, Strategy, Program Management, Project Management, Financial Analysis, Leadership, Change Management, Public Speaking, Research, Microsoft Office, Leadership Development, Management, Business Development, Business Analysis, Process Improvement, Social Media, Marketing Strategy, Microsoft Excel, Music Production, Music Industry, Advertising
Education
Ohio Wesleyan University 2002 — 2006
Bachelor's degree, African-American/Black Studies
SoftRock 2013 - Present
Independent Agent-Life, Health & Annuities 2011 - Present
Accountemps 1996 - 2012
ITT Technical Institute 2009 - 2011
EDMC 2008 - 2009
InfoCision Management Corporation 2004 - 2008
Mahoning County Training Associates 2000 - 2003
Anthem 1997 - 2000
YouthBuild USA 1989 - 2000
Jackson Hewitt Tax Service Inc. 1998 - 1999
Skills
Insurance, Call Centers, Sales, Customer Service, Management, Recruiting, Admissions, Employee Benefits, Accounting, Educational Management, Health Insurance, Life Insurance, Claims Handling, Career Development, Public Speaking, Coaching, Training, Team Building
Education
Strayer University-Florida
Master of Business Administration (MBA), Accounting
Slippery Rock University of Pennsylvania 1990 — 1994
Bachelor's degree, Accounting
Prentke Romich Company March 2008 - Present
Ontario Systems November 2005 - March 2008
InfoCision Management Corporation January 2005 - November 2005
Skills
Microsoft SQL Server, Visual Basic, T-SQL, MySQL, Crystal Reports, SSRS, Databases, Software Documentation, Software Development, QAD, Progress 4GL, QlikView Development, QlikView, Intersystems Cache
Education
Stark State College of Technology 2000 — 2004
Associate of Science (AS), Computer Science
Invent Now August 2014 - Present
Invent Now October 2010 - August 2014
Junior Achievement of North Central Ohio August 1996 - October 2010
Association of Fundraising Professionals 2005 - 2010
Junior Achievement August 1996 - March 2001
Navy Federal Credit Union March 1994 - June 1996
InfoCision Management Corporation August 1992 - October 1993
Skills
Grant Research, Non-profits, Grant Writing, Strategic Planning, Community Relations, Administration, Budgeting, Team Building, Customer Service, Event Planning, Fundraising, Microsoft Office, New Business Development, Nonprofits, Community Development, Grants, Marketing Communications, Leadership, Program Management, Event Management, Program Development, Community Outreach, Leadership Development, Management, Public Relations, Public Speaking, Volunteer Management, Budgets
Education
Ohio University 1988 — 1992
BSJ, Public Relations, Business
Time Warner Cable Business Class April 2014 - Present
InfoCision Management Corporation July 2013 - April 2014
Time Warner Cable Business Class 2013 - 2014
Revol Wireless March 2012 - June 2013
SKN November 2010 - March 2012
Akron Summit Assault PDL Team 2011 - 2011
Akron Summit Assault PDL Team 2010 - 2011
STVM H.S. November 2006 - 2011
Repros Inc. February 2008 - September 2009
Force Soccer Shoppe July 2003 - April 2008
Skills
Retail, Strategic Planning, Team Leadership, B2B, Branding & Identity, Lease Negotiations, Product Development, Leadership, Staff Development, Account Management, Sales Management, Team Building, Marketing Strategy, Inventory Management, Customer Service, Budgets, New Business Development, Negotiation, Product Marketing, Sales, Advertising, Business Development, Management, Direct Sales, Business Strategy, Business Planning, Pricing, Project Planning, Analysis, Strategy, Brand Management, Sales Process, Marketing, Cold Calling, Customer Retention, Coaching, Sales Operations, Merchandising, Selling, Trade Shows, Forecasting, Training, Telecommunications, Human Resources, Salesforce.com, Public Speaking, Networking, Event Planning, Contract Negotiation, Microsoft Office
Education
The University of Akron 1979 — 1983
B/A, Communications & Organizational Communication
Schoolcraft College 1978 — 1978
Worked toward Associates Degree, Business Administration, Management and Operations
Integra Telecom April 2015 - Present
InfoCision Management Corporation March 2014 - April 2015
US Army Reserves December 2010 - April 2015
ManpowerGroup May 2013 - February 2014
Henry A Petter Supply Company October 2007 - June 2012
Skills
Employee Relations, Human Resources, Customer Service, Interviews, Onboarding, Training, Payroll, Administrative..., Office Management, Employee Benefits, Recruiting, Research, FMLA, Contract Management, Office Administration, Advertising, Administration, Temporary Placement, Microsoft Office, New Hire Orientations, Hiring, Data Entry, Benefits Administration, HRIS, Administrative..., System Administration, Customer Satisfaction, Budgets, HR Policies, Applicant Tracking..., College Recruiting, Employee Training, Personnel Management, Performance Management, Conflict Resolution, Resume Writing, Coaching, Job Evaluation, Temporary Staffing, Performance Appraisal, Job Fairs
Education
Mid-Continent University 2008 — 2009
Bachelors of Science, Human Resources Management/Personnel Administration, General
WKCTC 2002 — 2006
Associate's degree, Medical Office Management/Administration
WONB Radio March 2015 - Present
Ohio Northern University August 2014 - Present
WONB Radio August 2014 - Present
InfoCision Management Corporation May 2014 - July 2014
Skills
Leadership, Teamwork, Communication, Public Speaking, Time Management, Sales, Marketing, Numeracy, Decision Making
Education
Ohio Northern University 2013 — 2017
Bachelor of Science (BS), Pharmaceutical Business/Public Health
Stark State College of Technology 2010 — 2013
Post-Secondary Education Option
Amazon.com June 2014 - Present
Amazon.com February 2011 - June 2014
Amazon.com November 2010 - February 2011
InfoCision Management Corporation November 2009 - November 2010
Skills
Coaching, Call Centers, Customer Experience, Customer Service..., Customer Service..., Customer Satisfaction, Analysis, Kaizen, Gemba Kaizen, Business Process..., Performance Management, Team Building, Team Management, Operations Management, Leadership, Training, Process Improvement, Customer Service, Team Leadership, Microsoft Office, Management, E-commerce, Employee Training
Education
Saint Leo University 2001 — 2005
Bachelor of Science (BS), Computer Information Systems
Preston Auto Group April 2010 - Present
Comcast Cable March 2008 - March 2010
InfoCision Management Corporation January 2007 - October 2007
Skills
IP Networking, Antivirus, MS Office Suite, Windows, Windows 7, XP, Windows NT, Windows Server, Linux, Windows Vista, Customer Service, Team Leadership, Strategic Planning, Microsoft Office, Public Speaking, Sales, Team Building, Troubleshooting, Windows XP, System Administration, Management, Leadership, Training, Customer Satisfaction, Account Management, Marketing, Sales Process, Sales Management, Customer Retention, Teamwork, Teaching, Call Centers, Negotiation, Help Desk Support, CRM, Social Media Marketing
Education
Pittsburgh Technical Institute 2004 — 2006
Associate in Science Degree, Information Technology; Computer Forensics and Network Security
Lawrence County AVTS 2001 — 2004
Certificate, Business Data Processing
Material Handling Sales Solutions June 2015 - Present
InfoCision Management Corporation July 2011 - May 2015
BWelsh.Net January 2010 - July 2011
Sophisticated Shutter July 1986 - December 2010
Skills
Direct Sales, Retouching, Photoshop, Photography, Web Design, B2B, Small Business, Online Marketing, Social Media Marketing, Email Marketing, Social Media, Graphic Design, Public Relations, Advertising, Account Management, New Business Development, Direct Marketing, Digital Marketing, Website Development, Sales Management, Adobe Creative Suite, Mac, Microsoft Office, Dreamweaver, Mobile Marketing, Public Speaking, Sales, Marketing, Marketing Communications, Image Manipulation, Facebook, Salesforce.com, Event Management, Start-ups, Direct Mail, Social Networking, Customer Retention, Brand Development, Trade Shows, Lead Generation, Creative Direction, Integrated Marketing, Digital Media, Brochures, Blogging, Telemarketing, Cold Calling, Catalogs, Digital Photography, Customer Acquisition
Education
The University of Akron 2006 — 2011
Bachelor of Science (BS)
The University of Akron 1980 — 2011
B.A., Creative and Professional Arts, 3.2
Great Court Insurance Agency August 2014 - Present
InfoCision Management Corporation July 2010 - August 2014
ListAfterList.com 2007 - 2007
Skills
Account Management, Sales, Direct Marketing, Customer Service, Cold Calling, Sales Process, Marketing, B2B, Telemarketing, Selling, Strategic Planning, Sales Presentations, Management, Lead Generation, Team Building, Sales Operations, Strategy, Sales Management, Leadership, Direct Sales, Email Marketing, Microsoft Office, Salesforce.com, Marketing Strategy, Social Media, New Business Development
Education
The University of Akron 2008 — 2010
Master's Degree, Applied Politics
The Ohio State University 2003 — 2007
Bachelor of Arts, Strategic Communications
InfoCision Management Corporation October 2010 - January 2011
New Hope Villa 2007 - 2008
Skills
Healthcare, Hospitals, EMR, CPR Certified, Medical Terminology, Patient Safety, Clinical Research, Healthcare Management, Nursing, BLS
Education
Northcentral University 2014 — 2016
Doctoral of Business Administratio, Health Service Administration, 3.7
GOJO Industries, Inc. March 2012 - Present
GOJO Industries May 2011 - July 2012
Invent Now, Inc. March 2008 - May 2011
GOJO Industries, Inc. August 1998 - March 2008
InfoCision Management Corporation July 1994 - August 1999
Westfield Country Club 1990 - 1994
Skills
Unix, Start-ups, SEO, .NET, Web Marketing, Graphic Design, Intranet, Technical Requirements, New Business Development, IT Strategy, Strategic Partnerships, Marketing Strategy, Project Management, Leadership, Competitive Analysis, Cross-functional Team..., Management, Microsoft SQL Server, Product Management, Product Development, Strategic Planning, Integration, Product Marketing
Education
Walsh University 2007 — 2009
MBA
Walsh University 2004 — 2007
BS
The University of Akron 1995 — 1998
Associates
Hitachi Data Systems April 2008 - Present
Unisys Corporation November 2005 - March 2008
InfoCision Management Corporation 2003 - 2004
Hewlett-Packard 2002 - 2003
Compaq Computer 1997 - 2003
Memorex Telex 1985 - October 1997
NCR Corporation 1983 - 1985
Education
The Ohio State University 1979 — 1983
InfoCision Management Corporation 2007 - Present
Americalist July 1990 - March 2007
Skills
Direct Mail, Direct Marketing, Account Management, Public Relations, Fundraising, Customer Relations, Strategic Planning, Marketing Communications, Nonprofits, Advertising, Customer Service, Email Marketing, Non-profits, Integrated Marketing, Marketing, Product Marketing, Inbound Marketing, Lead Generation, Marketing Strategy
Education
Ohio University 1982 — 1986
BBA, Marketing
CenturyLink August 2010 - October 2011
StarTek February 2008 - April 2010
Medco February 2006 - June 2007
InfoCision Management Corporation September 2005 - February 2006
Game Crazy November 2004 - February 2005
Aetna October 2002 - November 2004
Discover Financial Services May 2001 - August 2002
Cinemark March 1999 - August 1999
The Walt Disney Company June 1996 - January 1999
Skills
Troubleshooting
Education
The Ohio State University 2012 — 2015
Bachelor of Engineering (B.E.), Mechanical Engineering, 3.0
The University of Akron 1997 — 2001
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Client First Consulting Group LLC January 2014 - Present
ComNet Marketing March 2013 - Present
InfoCision Management Corporation March 2011 - March 2013
Robert W. Baird & Co. June 1999 - February 2011
Skills
Sales Management, Business Planning, Sales Operations, Leadership Development, Strategic Planning, Business Intelligence, Direct Marketing, Executive Management, Team Building, Income Statement, Contract Negotiation, Lead Generation, New Business Development, Strategy, Strategic Partnerships, Marketing Strategy, Management, P&L Management, Executive Coaching, Business Acquisition, Business Management, Profit & Loss Management, Business Valuation, Contract Negotiations, Investment Banking, Investment Strategies, Small Business, Management Consulting, Marketing Communications, Email Marketing, Marketing
Education
The Ohio State University 1983 — 1987
BS of marketing, Business, Management, Marketing, and Related Support Services
InfoCision Management Corporation April 2002 - Present
Kaiser Permanente 1998 - 1999
InfoCision Management Corporation 1994 - 1998
Skills
Microsoft, SharePoint, SQL Reporting Service, Business Intelligence, Enterprise Architecture, Software Development, SSRS, Microsoft SQL Server, Database Design, SSIS, T-SQL, Databases, .NET, SaaS, SQL, VB.NET, ETL, Data Warehousing, Active Directory, Web Services, Crystal Reports, WCF, Agile Methodologies, Team Leadership, Visual Studio, IIS, ASP.NET
Education
The University of Akron 1990 — 2000
BS, International Business
The Ohio State University 1990 — 1991
TMW Systems Business Intelligence AnalystHealthSmart
KePRO March 2008 - October 2009
The MetroHealth System September 2005 - March 2008
InfoCision Management Corporation January 2004 - July 2005
Skills
Business Intelligence, Microsoft SQL Server
Education
Mercyhurst College 1999 — 2003
BA, Computer Systems/MIS
InfoCision Management Corporation June 2010 - Present
InfoCision Management Corporation November 2007 - June 2010
InfoCision Management Corporation September 2005 - November 2007
VMC-Music for a song November 1999 - September 2005
Skills
Employee Relations, HRIS, Interviews, ADP Payroll, Call Centers, Recruiting, Talent Acquisition, Employee Benefits, Management, Customer Retention, College Recruiting, Customer Satisfaction, Employee Engagement, Human Resources, New Hire Orientations, Applicant Tracking..., Onboarding, Employee Training, FMLA, Benefits Administration, Hiring, Performance Management
Education
Penn State University 2014 — 2016
Master's, Human Resources and Employment Relations
Slippery Rock University of Pennsylvania 1999 — 2005
Bachelor of Science in Business Administration, Marketing
Avantia, Inc. January 2014 - Present
Independent Consultant May 2004 - January 2014
National City 2001 - 2003
Fathom Interactive June 2000 - February 2001
Progressive March 1997 - June 2000
KeyCorp November 1994 - March 1997
Olsten Staffing Services April 1993 - November 1994
The Christian and Missionary Alliance 1985 - 1993
InfoCision Management Corporation 1990 - 1991
Nyack Hospital 1981 - 1984
Skills
Microsoft SQL Server, ASP.NET, WCF, .NET, SQL, Agile Methodologies, C#, Web Services, XML, JavaScript, VB.NET, T-SQL, Databases, Visual Studio, Software Development, Oracle, SSIS, DB2, jQuery, CSS, C++, Visual C++, LoadRunner, Load Testing, Database Design, Object Oriented Design, Requirements Analysis, Visual Studio Team..., HTML, ASP.NET AJAX, Enterprise Architecture, Software Documentation, Unit Testing, Object Oriented Modeling, UML, SSRS, Web Applications, SOA, LINQ, ASP
Education
Weatherhead School of Management at Case Western Reserve University 1994 — 1999
MBA
Alliance Theological Seminary, Nyack, New York 1980 — 1984
Master of Divinity, Pastoral Studies
Miami University 1975 — 1979
BA, Classics
Stow High School 1971 — 1975
Catholic Charities CYO March 1998 - February 2009
Main Sail LLC May 2007 - January 2009
Goldman Sachs May 2005 - January 2007
InfoCision Management Corporation May 2002 - January 2005
Transworld Entertainment April 2001 - April 2002
GE Capital March 1997 - March 2001
MCPc March 1995 - March 1997
YRC Worldwide, Inc. February 1994 - March 1995
Skills
VMware ESX, Active Directory, DNS Server, Microsoft Exchange, Windows Server, Network Engineering, Web Hosting, VPN, HP Server Hardware, Networking, Technical Support, Customer Service, Vendor Management, Disaster Recovery, Project Management, Business Analysis, Infrastructure, Management, CCNA
Education
The University of Akron 2012 — 2015
Bachelor's degree, Network and System Administration/Administrator
Stark State College of Technology 1991 — 1995
Associate of Arts and Sciences (AAS), Information Technology
St. Vincent-St. Mary High School September 2015 - Present
Pink Squirrel Designs May 2014 - Present
International Data Management September 2010 - 2011
InfoCision Management Corporation April 2007 - December 2009
IUCN March 2006 - June 2006
Skills
Pattern Design, Small Business Online..., Instagram, Account Management, Direct Marketing, Marketing, Event Planning, French, Direct Mail, Marketing Strategy, Email Marketing, Team Building, Microsoft Excel, Call Centers, Project Management, Customer Service, Microsoft Office, Public Speaking, Social Media Marketing, Social Media
Education
Ohio University 2003 — 2007
International Studies, Development, French
University of Minnesota-Twin Cities 2006 — 2006
MSID- Senegal, Development and Cultural Studies
St. Vincent-St. Mary
InfoCision Management Corporation September 2010 - Present
InfoCision Management Corporation September 2010 - June 2015
Pawsibilities, Humane Society of Greater Akron October 2004 - September 2010
Skills
Quality Assurance, Data Analysis, Animal Behavior, Spanish, Proofreading, Regulatory Compliance, Environmental Awareness, Quality Auditing, Call Center..., Client Relations, Animal Training, Employee Training, Customer Relations
Education
The University of Akron 1994 — 2003
BA, Modern Language & Environmental Studies
The University of Akron 1994 — 2003
Bachelor's degree, Modern Language & Environmental Studies
Hilton Garden Inn November 2014 - Present
YMCA of Central Stark County (Ohio) December 2013 - Present
InfoCision Management Corporation May 2013 - August 2013
Carowinds May 2012 - August 2012
Longbridge Wealth Advisors June 2011 - September 2011
Skills
Marketing Communications, Community Outreach, Leadership, Event Planning, Customer Retention, Management, Training, Sales, Social Media, Team Leadership, Teamwork, Public Speaking, Microsoft Office, Microsoft Excel, PowerPoint, Purchasing, Merchandising, CRM, Organization Skills
Education
Ohio University 2009 — 2015
Bachelor of Specialized Studies at Ohio University, Management, Marketing, Communications
Lake High School 2005 — 2009
General Education
Brunswick Auto Mart April 2013 - July 2013
InfoCision Management Corporation September 2007 - April 2013
Victoria's Secret January 2005 - August 2008
US Bank May 2002 - January 2005
Skills
ADP Payroll, Call Centers, Customer Service, Human Resources, Management, Microsoft Office, New Hire Orientations, New Hire Paperwork, New Hire Training, Payroll, Social Media, Time Management, Training
Education
Sinclair Community College
AA, Liberal Arts
Northeast Ohio Network for Educational Technology - NEOnet March 2012 - Present
Biery Cheese Co. April 2011 - March 2012
InfoCision Management Corporation 2010 - 2011
Quest Recovery & Prevention Services September 2008 - September 2010
Delta Media Group June 2007 - September 2008
Skills
Servers, Databases, SQL, Operating Systems, Hardware, ERP, Networking, Database Administration, Enterprise Software, Crystal Reports, Laptops, Disaster Recovery, Active Directory, Windows Server, VMware
Education
Stark State College of Technology
Computer Programming and Database Technology
Buckeye State Credit Union June 2015 - Present
Klinger Excellence in Dance September 2010 - Present
Reach Out And Dance September 2013 - May 2015
Reach Out And Dance September 2011 - May 2014
InfoCision Management Corporation November 2006 - August 2011
Abercrombie & Fitch March 2006 - November 2006
Skills
Fundraising, Non-profits, Event Planning, Recruiting, Customer Service, Social Media, Public Speaking, Advertising, Employee Relations, Event Management, Benefits Administration, Microsoft Office, Nonprofits, Human Resources, Management, Leadership Development, Interviews, Sales, Leadership
Education
Mercyhurst College 2002 — 2005
Bachelor of Arts degree, Dance
Mercyhurst University 2002 — 2005
Bachelor of the Arts, Dance
Marland Heights Community Church August 2015 - Present
Beaver Steel Services, Inc April 2012 - Present
Invado International June 2011 - December 2012
InfoCision Management Corporation October 2010 - March 2012
PJ's Janitorial Service Inc. February 2007 - October 2010
Skills
Customer Service, Microsoft Office, Public Speaking, Team Building, Microsoft Word
Education
Ohio Christian University 2015 — 2017
Bachelor of Arts in Leadership and Ministry, Pastoral Counseling and Specialized Ministries
Eastern Gateway Community College
Business Management
Miami-Jacobs Career College February 2013 - Present
InfoCision Management Corporation January 2006 - May 2012
Montgomery County Board of Elections October 2005 - November 2005
USA/Ohio Relay May 1998 - May 2004
Skills
Public Speaking, Typing -- 70 to 90 WPM, Shorthand -- 70 to 80..., Data Entry -- 15,000 KPH, Event Planning, Customer Service, Nonprofits, Fundraising, Higher Education
Education
Miami-Jacobs Career College-Dayton 2013 — 2015
Associate's Degree, Medical Office Management
Miami-Jacobs Jr College of Business 1975 — 1977
Associate's degree, Executive Secretarial Course
Meadowdale High School
Schumacher Homes July 2012 - Present
The Timken Company October 2008 - June 2012
InfoCision Management Corporation May 2005 - October 2008
Skills
Visual Studio, ASP.NET, .NET, SSIS, Microsoft SQL Server, SQL, VB.NET, SSRS, Access, T-SQL, Project Management, Visual Basic
Education
Stark State College of Technology 2003 — 2005
IB Technology Group, Inc March 2011 - Present
InfoCision Management Corporation January 2011 - March 2011
Cardington Yutaka Technologies September 1996 - December 2010
Education
Sullivan University 1993 — 1995
Culinary Arts
Wynford High School 1980 — 1992
diploma, Basic
InfoCision Management Corporation July 2007 - Present
Infocision Management Corp January 2007 - Present
ATT/Cingular Wireless June 2000 - August 2008
Cingular Wireless/Staffmark January 2001 - January 2004
Faneuil Inc March 1999 - May 1999
Faneuil Inc September 1995 - May 1999
Faneuil Inc February 1997 - March 1999
Faneuil Inc May 1995 - February 1997
Skills
Recruiting, Team Building, Performance Management, Employee Relations, Call Centers, Customer Retention, Interviews, Policy, Human Resources, Onboarding, Employee Engagement
Education
Mountwest Community and Technical College
Associates Paralegal Studies, Legal Assistant/Paralegal
Ohio University 1994 — 1998
Bachelor's degree, Communication and Media Studies
InfoCision Management Corporation October 2012 - Present
InfoCision Management Corporation June 2010 - September 2012
Skills
Marketing Strategy, Account Management, Sales, Advertising, Cold Calling, Direct Marketing, Marketing Communications, Sales Management, Telecommunications, Project Management, Economics, Financial Economics, Social Media, Social Media Marketing, Social Networking, Management, Operations Management, Direct Sales, Sales Presentations, Microsoft Office, Cient Services, Business Management, New Business Development, Managing Key Accounts, Client Related Program..., Fundraising Campaign..., Direct Mail Fundraising, Team Management, ROI Optimization, Digital Marketing, Marketing Management, Target Marketing, Donor Acquisition, Donor Management, Employee Training, Training & Development, Customer Service
Education
Miami University 2008 — 2012
Bachelor of Arts (B.A.)
Bob Evans December 2011 - Present
Klein's Lawn and Landscaping, Inc. December 2009 - September 2010
InfoCision Management Corporation April 2007 - December 2007
Fannie May Confections Brands Inc. September 2006 - April 2007
Skills
Food Quality, Food Service, Management, ServSafe, Customer Service, Sales, Landscape Construction, Customer Satisfaction
Education
Stark State College of Technology
Game and Interactive Media Design
The Ohio State University at Mansfield 2005 - Present
InfoCision Management Corporation November 2002 - March 2005
Hyatt Hotels Corporation September 1999 - August 2002
Skills
Front Office, Event Planning, Microsoft Office, Event Management, Customer Service
Education
The Ohio State University 1997 — 2002
Bachelor of Science (B.S.), Hospitality Management
Live Consulting - Denver IT Support February 2015 - Present
Planet Fitness December 2013 - February 2015
Roth Bros., Inc. November 2012 - February 2015
InfoCision Management Corporation March 2010 - November 2012
Galion Inquirer September 2005 - October 2010
Skills
Sports, Sports Marketing, Weight Training, Nutrition, Sales, Facebook, Social Networking, Marketing, Social Media Marketing
Education
Ohio Peace Officer Training Acadmey 2006 — 2006
Criminal Justice
Ohio State University-Mansfield Campus 2005 — 2006
Marketing
InfoCision Management Corporation September 2007 - Present
Education
Ohio University 2003 — 2007
Bachelors of Business Administrations, Marketing
Debt Recovery Solutions of Ohio April 2015 - Present
Progress Industries October 2014 - April 2015
InfoCision Management Corporation August 2013 - October 2014
FirstMerit Bank November 2012 - August 2013
Richland Bank December 2008 - February 2012
Skills
Leadership, Supervisory Management, Supervisory Skills, Employee Relations, Communication Skills, Finance, Financial Services, Customer Service, Microsoft Office, Vocational..., Dedicated to work, Coworking, High Level Of Accuracy, High Energy Level, Notary, Banking, Multi Tasking, Office Equipment
Education
The Ohio State University 2008 — 2012
Bachelor of Arts (B.A.), Psychology
The Hershey Company April 2012 - Present
InfoCision Management Corporation March 2006 - April 2012
Clark Financial Group January 2005 - January 2006
Skills
Sales, Analytical Skills, Consultative Selling..., Building Relationships, Time Management, Category Insights
Education
Penn State University 2001 — 2005
Bachelor's of Science, Business Administration and Management, General
Victoria's Secret October 2013 - December 2013
InfoCision Management Corporation September 2012 - January 2013
Teleperformance, USA January 2012 - August 2012
Wal-Mart February 2011 - November 2011
Economy Linen & Towel Company, Inc. May 2010 - October 2010
American magazine March 2009 - February 2010
Monarch Dental June 2008 - August 2008
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
Education
Sinclair Community College 2009 — 2010
Associate's degree, Dental Hygiene/Hygienist
Patterson Career Center 2004 — 2008
High School Diploma, Dental Assisting/Assistant
Verizon Wireless February 2010 - Present
Verizon Wireless August 2006 - February 2010
InfoCision Management Corporation 2005 - 2006
Education
Strayer University 2013 — 2015
InfoCision Management Corporation May 2011 - Present
Donatos Pizza May 2010 - December 2010
Pizza Hut May 2008 - May 2010
Skills
Customer Service, Marketing, Management, Leadership, Marketing Communications, Training, Fundraising, Advertising, Sales, Team Building, Hospitality
Education
Morehead State University 1990 — 1996
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Russell High School 1986 — 1990
Diploma, General Education
InfoCision Management Corporation Certified Orthotist; Certified Mastectomy Fitter,Hanger, Inc.2000 - 2012
Education
Northwestern University 1990 — 1990
Certificate, Orthotics
Ohio Northern University 1972 — 1976
Bachelors, Biology, General
First Energy July 2013 - January 2014
InfoCision Management Corporation December 2010 - June 2013
DialAmerica September 2009 - November 2010
Education
Stark State College of Technology 2014 — 2016
Kenmore High School 2005 — 2009
N/A, General Studies
GoWireless, Inc. November 2014 - Present
InfoCision Management Corporation August 2013 - July 2015
Time Staffing Inc. February 2012 - February 2013
Whirlpool Corporation July 2007 - February 2010
Skills
Information Technology, Customer Service, Sales, Forklift Operation, Assembly Lines, Microsoft Office, Computer Hardware, Computer Repair
Education
Southern New Hampshire University 2014 — 2014
River Valley High School 1996 — 2000
InfoCision Management Corporation July 2014 - Present
Walmart March 2014 - August 2014
Forever 21 November 2013 - May 2014
Skills
Problem Solving, Customer Service, MS Office Proficient, Debt and Credit..., Cash dispenser operator, Reliable training and..., Communication Skills, File/ Records, Friendly and Energetic, Typing Speed 50 wpm, Basic Clerical Knowledge, Quick Learner, Microsoft Office, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint
Education
Sinclair Community College 2012 — 2013
Medical Technology
Isus Institute of Technology 2011 — 2012
Diploma, Information Technology
MetLife February 2015 - Present
InfoCision Management Corporation December 2014 - February 2015
Barts Car Store February 2013 - November 2014
DPL Energy Resources March 2012 - November 2012
TruGreen LawnCare February 2011 - August 2011
Skills
Sales, Team Building, Customer Satisfaction, Customer Retention, Customer Service, Account Management, Call Centers, Management
Education
Sinclair Community College 2011 — 2011
Business, Management, Marketing, and Related Support Services, 3.2
New Choices High 2005 — 2009
Diploma, 3.8 G.P.A