Alorica Company
Industry: Company
DescriptionHeadquarters: Irvine, California, United States CEO: Andy Lee (1999–) Founded: 1999 Subsidiaries: Precision Response Corporation,
Alorica List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Alorica. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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2,179 Alorica employees in database. Find out everything there's to know about Alorica employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Alorica Employees
Employee
Years
Job
Industry
Amber Collins Amber Collins's Alorica Experience April 2015 - June 2015
Job Full time Student Looking for an outside sales career
Industry Entertainment
Experience
GWG WOOD GROUP June 2015 - July 2015
Alorica April 2015 - June 2015
Townsquare Media April 2014 - April 2015
Sam's Club October 2010 - April 2014
Sam's Club May 2008 - April 2014
Skills
Sales, Merchandising, Customer Service, Visual Merchandising, Retail, Advertising, Digital Media, Integrated Marketing, Management, Marketing, Marketing Communications, Marketing Strategy, Public Relations, Social Media, Social Media Marketing, Social Networking, Event Planning, Team Building
Education
Gainesville State College
Gainsville State College
GWG WOOD GROUP June 2015 - July 2015
Alorica April 2015 - June 2015
Townsquare Media April 2014 - April 2015
Sam's Club October 2010 - April 2014
Sam's Club May 2008 - April 2014
Skills
Sales, Merchandising, Customer Service, Visual Merchandising, Retail, Advertising, Digital Media, Integrated Marketing, Management, Marketing, Marketing Communications, Marketing Strategy, Public Relations, Social Media, Social Media Marketing, Social Networking, Event Planning, Team Building
Education
Gainesville State College
Gainsville State College
William Crockett William Crockett's Alorica Experience October 2012 - May 2013
Job National Account Manager at NuTech National
Industry Marketing and Advertising
Experience
NuTech National June 2013 - Present
Alorica October 2012 - May 2013
University of Central Florida August 2008 - August 2012
Hallmark Cards August 2011 - January 2012
Century 21 Selective and Rent Works LLC July 2011 - October 2011
Secret of the Islands January 2010 - June 2011
Twyford International October 2008 - June 2011
Northland, A Church Distributed June 2010 - December 2010
Skills
Word, PowerPoint, Event Planning, Excel, Microsoft Office, Social Media, Public Speaking, Teamwork, Event Management, Marketing Strategy, Promotions, Writing, Microsoft Excel, Microsoft Word, Marketing Research, Management, Hospitality, Bible Study, Expository Preaching, Preaching, Evangelism, Sales, Salesforce.com, Cold Calling Experience, Community Outreach, Communication, Laboratory Skills, Small Business Marketing, Reading, Music Production, Discipleship Training, Open Air Preaching, Quality Assurance, Fundraising, Social Media Marketing, Nonprofits, Analysis, Time Management
Education
University of Central Florida - College of Business Administration 2008 — 2012
Bachelor’s of Science in Business Administration; Major in Marketing., Marketing
University of Jaen 2011 — 2011
International Business
Lake Mary High School
NuTech National June 2013 - Present
Alorica October 2012 - May 2013
University of Central Florida August 2008 - August 2012
Hallmark Cards August 2011 - January 2012
Century 21 Selective and Rent Works LLC July 2011 - October 2011
Secret of the Islands January 2010 - June 2011
Twyford International October 2008 - June 2011
Northland, A Church Distributed June 2010 - December 2010
Skills
Word, PowerPoint, Event Planning, Excel, Microsoft Office, Social Media, Public Speaking, Teamwork, Event Management, Marketing Strategy, Promotions, Writing, Microsoft Excel, Microsoft Word, Marketing Research, Management, Hospitality, Bible Study, Expository Preaching, Preaching, Evangelism, Sales, Salesforce.com, Cold Calling Experience, Community Outreach, Communication, Laboratory Skills, Small Business Marketing, Reading, Music Production, Discipleship Training, Open Air Preaching, Quality Assurance, Fundraising, Social Media Marketing, Nonprofits, Analysis, Time Management
Education
University of Central Florida - College of Business Administration 2008 — 2012
Bachelor’s of Science in Business Administration; Major in Marketing., Marketing
University of Jaen 2011 — 2011
International Business
Lake Mary High School
Jessica Krambeck Jessica Krambeck's Alorica Experience February 2008 - Present
Job Sr. Director Operations Services at Alorica
Industry Telecommunications
Experience
Alorica February 2008 - Present
Alorica December 2004 - February 2008
West December 1997 - December 2004
Skills
ACD, Cisco Technologies, IVR, Unified Communications, Avaya, Call Routing, Contact Centers, VoIP, Telephony, Call Center, Workforce Management, CTI, Customer Satisfaction, Call Centers, Aspect ACD, Vendor Management, Troubleshooting, Customer Experience, Telecommunications, ISDN, Cisco Call Manager, IP, Data Center, Call Logging, SIP, Avaya Aura, MPLS, Avaya AES, WAN, Genesys, Service Delivery, Speech Analytics, Management, Leadership, Speech Recognition, LAN-WAN, Business Analytics
Education
University of Nebraska at Omaha 1989 — 1997
BS Production/Operations Management
Alorica February 2008 - Present
Alorica December 2004 - February 2008
West December 1997 - December 2004
Skills
ACD, Cisco Technologies, IVR, Unified Communications, Avaya, Call Routing, Contact Centers, VoIP, Telephony, Call Center, Workforce Management, CTI, Customer Satisfaction, Call Centers, Aspect ACD, Vendor Management, Troubleshooting, Customer Experience, Telecommunications, ISDN, Cisco Call Manager, IP, Data Center, Call Logging, SIP, Avaya Aura, MPLS, Avaya AES, WAN, Genesys, Service Delivery, Speech Analytics, Management, Leadership, Speech Recognition, LAN-WAN, Business Analytics
Education
University of Nebraska at Omaha 1989 — 1997
BS Production/Operations Management
James Molloy James Molloy's Alorica Experience January 2015 - Present
Job Chief Financial Officer (CFO) | Growth & Profitability | M&A | International |
Industry Outsourcing/Offshoring
Experience
Alorica January 2015 - Present
Alorica August 2013 - December 2014
Epic International Transport January 2013 - January 2014
Vanguard Logistics Services June 2000 - December 2012
BAX Global, (a Brink's company) 2000 - 2000
BAX Global, a Brink's company 1996 - 2000
BAX Global, a Brink's company 1996 - 1996
The Brink's Company (Pittston) 1995 - 1996
Deloitte 1983 - 1995
Skills
Managerial Finance, Finance, Accounting, Restructuring, Internal Audit, Acquisition Integration, Mergers, IFRS, Risk Management, Ocean, International Business, Forecasting, Treasury Management, Pricing, Tax, Logistics Management, Sarbanes-Oxley Act, Venture Capital, Due Diligence, SAP, Strategic Planning, Supply Chain..., Budgets, Working Capital..., Team Leadership, Cash Flow Forecasting, Global Cash Management, SEC filings, Management, KPI Dashboards, Revenue & Profit Growth, International M&A, Private Equity, Debt & Equity Financing, EBITDA Growth, Oracle Implementations, Strategic Growth..., International..., International..., Foreign Exchange Risk..., Reducing Operating Costs, Cost Reduction..., Revolving Lines of..., Financial modeling, Freight, Mergers & Acquisitions, Networking, Business Networking, SEC Filings, Executive Networking
Education
University of Cape Town
Bachelor of Commerce, Financial Accounting, Tax, Financial Management
University of Cape Town
Certificate in Theory of Accounting (CTA) (GDA), Financial Accounting, Economics, Tax, Financial Policy
Alorica January 2015 - Present
Alorica August 2013 - December 2014
Epic International Transport January 2013 - January 2014
Vanguard Logistics Services June 2000 - December 2012
BAX Global, (a Brink's company) 2000 - 2000
BAX Global, a Brink's company 1996 - 2000
BAX Global, a Brink's company 1996 - 1996
The Brink's Company (Pittston) 1995 - 1996
Deloitte 1983 - 1995
Skills
Managerial Finance, Finance, Accounting, Restructuring, Internal Audit, Acquisition Integration, Mergers, IFRS, Risk Management, Ocean, International Business, Forecasting, Treasury Management, Pricing, Tax, Logistics Management, Sarbanes-Oxley Act, Venture Capital, Due Diligence, SAP, Strategic Planning, Supply Chain..., Budgets, Working Capital..., Team Leadership, Cash Flow Forecasting, Global Cash Management, SEC filings, Management, KPI Dashboards, Revenue & Profit Growth, International M&A, Private Equity, Debt & Equity Financing, EBITDA Growth, Oracle Implementations, Strategic Growth..., International..., International..., Foreign Exchange Risk..., Reducing Operating Costs, Cost Reduction..., Revolving Lines of..., Financial modeling, Freight, Mergers & Acquisitions, Networking, Business Networking, SEC Filings, Executive Networking
Education
University of Cape Town
Bachelor of Commerce, Financial Accounting, Tax, Financial Management
University of Cape Town
Certificate in Theory of Accounting (CTA) (GDA), Financial Accounting, Economics, Tax, Financial Policy
Darron Guinyard Darron Guinyard's Alorica Experience October 2011 - January 2013
Job Prosper with Integrity
Industry Financial Services
Experience
Self-employed January 2013 - Present
Alorica October 2011 - January 2013
NexxLinx August 2009 - August 2010
Skills
Public Speaking
Education
University of Phoenix 2007 — 2008
N/a
Astronaut high school 1994 — 1998
Self-employed January 2013 - Present
Alorica October 2011 - January 2013
NexxLinx August 2009 - August 2010
Skills
Public Speaking
Education
University of Phoenix 2007 — 2008
N/a
Astronaut high school 1994 — 1998
Chinua Deen Wright Chinua Deen Wright's Alorica Experience August 2012 - December 2014
Job Business Operations Specialist at McMasterCarr
Industry Logistics and Supply Chain
Experience
McMaster-Carr December 2014 - Present
Alorica August 2012 - December 2014
InFluent Partners April 2011 - August 2012
Terry College of Business August 2010 - May 2012
Geisha Noire March 2009 - September 2010
Parkson Corporation February 2007 - February 2009
Parkson Corporation March 2005 - February 2007
Skills
Recruiting, Human Resources, Customer Service, Organizational..., Project Management, Strategic Planning, Employee Benefits, Microsoft Excel, Business Development, Performance Management, Microsoft Office, Talent Acquisition, Public Speaking, Sales, Negotiation, Change Management, Contract Negotiation, Six Sigma, PowerPoint, Research, Training, Management, Start-ups, Leadership, Employee Relations, Deferred Compensation, Analysis
Education
University of Georgia - Terry College of Business 2010 — 2012
MBA
University of Michigan 1998 — 2004
BA, Sociology
SOCES
McMaster-Carr December 2014 - Present
Alorica August 2012 - December 2014
InFluent Partners April 2011 - August 2012
Terry College of Business August 2010 - May 2012
Geisha Noire March 2009 - September 2010
Parkson Corporation February 2007 - February 2009
Parkson Corporation March 2005 - February 2007
Skills
Recruiting, Human Resources, Customer Service, Organizational..., Project Management, Strategic Planning, Employee Benefits, Microsoft Excel, Business Development, Performance Management, Microsoft Office, Talent Acquisition, Public Speaking, Sales, Negotiation, Change Management, Contract Negotiation, Six Sigma, PowerPoint, Research, Training, Management, Start-ups, Leadership, Employee Relations, Deferred Compensation, Analysis
Education
University of Georgia - Terry College of Business 2010 — 2012
MBA
University of Michigan 1998 — 2004
BA, Sociology
SOCES
Beth Gelecki Beth Gelecki's Alorica Experience September 2014 - Present
Job Recruiting Specialist at Alorica
Industry Human Resources
Experience
Alorica September 2014 - Present
Gordmans March 2012 - October 2014
Applebee's January 2009 - May 2012
Avenue April 2008 - October 2008
Heartland Family Service 2003 - 2006
Skills
Mathematics, Marketing, Management, Leadership, Customer Service, Creative Problem Solving, Computers, Social Media Marketing, Marketing Research, Marketing Communications, Teamwork, Training, Retail, Employee Training, Merchandising, Human Resources, Interviews, Microsoft Word, Recruiting, Sales, Time Management
Education
University of Nebraska at Omaha 2008 — 2014
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management
University of Nebraska at Omaha 2008 — 2014
Bachelor's degree, Marketing/Marketing Management, General
Alorica September 2014 - Present
Gordmans March 2012 - October 2014
Applebee's January 2009 - May 2012
Avenue April 2008 - October 2008
Heartland Family Service 2003 - 2006
Skills
Mathematics, Marketing, Management, Leadership, Customer Service, Creative Problem Solving, Computers, Social Media Marketing, Marketing Research, Marketing Communications, Teamwork, Training, Retail, Employee Training, Merchandising, Human Resources, Interviews, Microsoft Word, Recruiting, Sales, Time Management
Education
University of Nebraska at Omaha 2008 — 2014
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management
University of Nebraska at Omaha 2008 — 2014
Bachelor's degree, Marketing/Marketing Management, General
Calvin Ginyard Calvin Ginyard's Alorica Experience May 2014 - Present
Job Corporate Trainer
Industry Information Technology and Services
Experience
Alorica May 2014 - Present
Alorica August 2012 - May 2014
Alorica January 2009 - August 2012
PRC, LLC October 2004 - July 2008
Expedia January 2001 - October 2004
Skills
Call Center, Coaching, Staff Development, Team Building, Customer Service, Microsoft Office, Microsoft Excel, Strategic Planning, Public Speaking, Event Planning, Mac, Training, Call Centers, Customer Satisfaction, Employee Relations, Management, Performance Management, Process Improvement, Recruiting, Team Leadership
Education
University of Nevada-Reno 1993 — 2000
Bachelor's degree, Political Science and Government
Alorica May 2014 - Present
Alorica August 2012 - May 2014
Alorica January 2009 - August 2012
PRC, LLC October 2004 - July 2008
Expedia January 2001 - October 2004
Skills
Call Center, Coaching, Staff Development, Team Building, Customer Service, Microsoft Office, Microsoft Excel, Strategic Planning, Public Speaking, Event Planning, Mac, Training, Call Centers, Customer Satisfaction, Employee Relations, Management, Performance Management, Process Improvement, Recruiting, Team Leadership
Education
University of Nevada-Reno 1993 — 2000
Bachelor's degree, Political Science and Government
Michael Pickell Michael Pickell's Alorica Experience January 2011 - Present
Job Recovery Specialist, Freelance Writer
Industry Telecommunications
Experience
Alorica January 2011 - Present
Caribou Coffee March 2010 - February 2011
U.S. Census Bureau -- Census Coverage Management April 2010 - July 2010
CORESTAFF Services August 2009 - December 2009
Dongbaek SLP May 2007 - May 2009
National Park Service February 2007 - April 2007
Wedgcor, Inc. September 1998 - July 2003
Skills
Management, Social Media, Leadership, Time Management, Access, Inventory Management, Customer Service, Microsoft Office, Social Networking, PowerPoint, Outlook, Microsoft Excel, Training, Editing, Data Entry, Event Management, Research, Public Speaking, Human Resources, Team Leadership, Sales, Analysis, Coaching, Event Planning, Team Building, Account Management, Teaching, Program Management, Process Improvement, Call Centers, English, Interviews, Microsoft Word, Recruiting
Education
University of Nebraska at Omaha 2003 — 2006
BA, English/Creative Writing
North Dakota State College of Science 1995 — 1997
AA, Architectural Drafting
Alorica January 2011 - Present
Caribou Coffee March 2010 - February 2011
U.S. Census Bureau -- Census Coverage Management April 2010 - July 2010
CORESTAFF Services August 2009 - December 2009
Dongbaek SLP May 2007 - May 2009
National Park Service February 2007 - April 2007
Wedgcor, Inc. September 1998 - July 2003
Skills
Management, Social Media, Leadership, Time Management, Access, Inventory Management, Customer Service, Microsoft Office, Social Networking, PowerPoint, Outlook, Microsoft Excel, Training, Editing, Data Entry, Event Management, Research, Public Speaking, Human Resources, Team Leadership, Sales, Analysis, Coaching, Event Planning, Team Building, Account Management, Teaching, Program Management, Process Improvement, Call Centers, English, Interviews, Microsoft Word, Recruiting
Education
University of Nebraska at Omaha 2003 — 2006
BA, English/Creative Writing
North Dakota State College of Science 1995 — 1997
AA, Architectural Drafting
Cynric Whitaker Cynric Whitaker's Alorica Experience September 2003 - Present
Job Program Quality Manager at Alorica
Industry Telecommunications
Experience
West Corporation September 2003 - Present
Alorica September 2003 - Present
Goodrich Program - University of Nebraska Omaha 2013 - 2014
Reznicek Investments October 1997 - April 2003
Idelman Telemarketing 1993 - 1995
Idelman Telemarketing 1993 - 1995
Skills
Call Centers, Customer Satisfaction, Customer Service, Operations Management, Team Management, Quality Assurance, Process Improvement, Microsoft Office, Team Building, Content Writing, Public Speaking, Training, Leadership, Blogging, Sales, Technical Support, Mentoring, Personal Development, Organization, Management, Team Leadership, Vendor Management, Account Management, Customer Experience, Copy Editing, Direct Response
Education
University of Nebraska at Omaha 2011 — 2015
Bachelor's Degree, Sociology, 3.40 GPA
West Corporation September 2003 - Present
Alorica September 2003 - Present
Goodrich Program - University of Nebraska Omaha 2013 - 2014
Reznicek Investments October 1997 - April 2003
Idelman Telemarketing 1993 - 1995
Idelman Telemarketing 1993 - 1995
Skills
Call Centers, Customer Satisfaction, Customer Service, Operations Management, Team Management, Quality Assurance, Process Improvement, Microsoft Office, Team Building, Content Writing, Public Speaking, Training, Leadership, Blogging, Sales, Technical Support, Mentoring, Personal Development, Organization, Management, Team Leadership, Vendor Management, Account Management, Customer Experience, Copy Editing, Direct Response
Education
University of Nebraska at Omaha 2011 — 2015
Bachelor's Degree, Sociology, 3.40 GPA
William Fowles William Fowles's Alorica Experience March 2013 - Present
Job Technical Support Agent at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica March 2013 - Present
C3/CustomerContactChannels, Inc. September 2012 - March 2013
Skills
Microsoft Word, Professional..., Typing, Remote Desktop, Desktop Application..., Customer Support, Remote Troubleshooting, Computer Hardware..., Computer Maintenance, Technical Support
Education
University of Phoenix 2014 — 2016
Associate of Arts (A.A.), Information Technology
Juniper Hills High 2003 — 2005
GED
Alorica March 2013 - Present
C3/CustomerContactChannels, Inc. September 2012 - March 2013
Skills
Microsoft Word, Professional..., Typing, Remote Desktop, Desktop Application..., Customer Support, Remote Troubleshooting, Computer Hardware..., Computer Maintenance, Technical Support
Education
University of Phoenix 2014 — 2016
Associate of Arts (A.A.), Information Technology
Juniper Hills High 2003 — 2005
GED
Amanda Maples Amanda Maples's Alorica Experience October 2009 - September 2010
Job Customer Relations Specialist
Industry Consumer Services
Experience
T-Mobile January 2015 - Present
Ross Stores, Inc. July 2013 - July 2014
Alorica October 2009 - September 2010
Skills
Outstanding..., Customer Service, Public Speaking, Writing, Editing, Conflict Management, Time Management, Multitasking Skills, Work in A Fast Paced..., Flexible to Change, Data Entry, Retail, Microsoft Office, Interpersonal..., Sales, Microsoft Excel, Communication, Customer Satisfaction, Problem Solving
Education
University of North Carolina at Wilmington 2010 — 2014
Bachelor's Degree, Communication Studies
T-Mobile January 2015 - Present
Ross Stores, Inc. July 2013 - July 2014
Alorica October 2009 - September 2010
Skills
Outstanding..., Customer Service, Public Speaking, Writing, Editing, Conflict Management, Time Management, Multitasking Skills, Work in A Fast Paced..., Flexible to Change, Data Entry, Retail, Microsoft Office, Interpersonal..., Sales, Microsoft Excel, Communication, Customer Satisfaction, Problem Solving
Education
University of North Carolina at Wilmington 2010 — 2014
Bachelor's Degree, Communication Studies
Biff Prater Biff Prater's Alorica Experience May 2015 - Present
Job Vice President Ethics and Corporate Compliance
Industry Telecommunications
Experience
Alorica May 2015 - Present
Alorica February 2012 - May 2015
AT&T February 2007 - February 2012
AT&T December 2000 - February 2012
Skills
Customer Experience, Vendor Management, Outsourcing, Workforce Management, CRM, Customer Satisfaction, Call Centers, Wireless, Customer Retention, Telecommunications, VoIP, Unified Communications, Solution Selling, Service Delivery, SaaS, Professional Services, Mobile Devices, Managed Services, Cross-functional Team..., Contact Centers, Team Leadership, Process Improvement, Account Management, Program Management, Team Building, Leadership
Education
The Ohio State University 1991 — 1997
Bachelor's degree
Universität Hamburg 1995 — 1996
Alorica May 2015 - Present
Alorica February 2012 - May 2015
AT&T February 2007 - February 2012
AT&T December 2000 - February 2012
Skills
Customer Experience, Vendor Management, Outsourcing, Workforce Management, CRM, Customer Satisfaction, Call Centers, Wireless, Customer Retention, Telecommunications, VoIP, Unified Communications, Solution Selling, Service Delivery, SaaS, Professional Services, Mobile Devices, Managed Services, Cross-functional Team..., Contact Centers, Team Leadership, Process Improvement, Account Management, Program Management, Team Building, Leadership
Education
The Ohio State University 1991 — 1997
Bachelor's degree
Universität Hamburg 1995 — 1996
Kristie Lund Kristie Lund's Alorica Experience March 2015 - Present
Job Experienced Financial Regulatory Compliance Investigator
Industry Financial Services
Experience
Alorica March 2015 - Present
West Corporation October 2014 - March 2015
Pentagon Federal Credit Union February 2014 - July 2014
Remedy Intelligent Staffing/Mutual of Omaha Insurance January 2013 - March 2013
Remedy Intelligent Staffing/Mutual of Omaha Insurance September 2012 - January 2013
PayPal July 2010 - July 2012
PayPal April 2008 - July 2010
PayPal November 2007 - April 2008
PayPal February 2007 - November 2007
Skills
Data Analysis, Access, Analysis, Customer Service, Process Improvement, Team Leadership, Risk Management, Leadership, Program Management, Training, PowerPoint, Troubleshooting, Microsoft Office, Regulatory Submissions, Anti Money Laundering, Financial Investigation, Fraud Detection, Requirements Analysis, Quality Assurance, Policy, Business Analysis, Vendor Management, Operations Management, Project Management, Human Computer..., Requirements Gathering, Testing, Call Centers, Management, Compliance
Education
University of Missouri-Rolla 1995 — 2002
B.S., 2001, Geological Engineering
Omaha North High School 1991 — 1995
Alorica March 2015 - Present
West Corporation October 2014 - March 2015
Pentagon Federal Credit Union February 2014 - July 2014
Remedy Intelligent Staffing/Mutual of Omaha Insurance January 2013 - March 2013
Remedy Intelligent Staffing/Mutual of Omaha Insurance September 2012 - January 2013
PayPal July 2010 - July 2012
PayPal April 2008 - July 2010
PayPal November 2007 - April 2008
PayPal February 2007 - November 2007
Skills
Data Analysis, Access, Analysis, Customer Service, Process Improvement, Team Leadership, Risk Management, Leadership, Program Management, Training, PowerPoint, Troubleshooting, Microsoft Office, Regulatory Submissions, Anti Money Laundering, Financial Investigation, Fraud Detection, Requirements Analysis, Quality Assurance, Policy, Business Analysis, Vendor Management, Operations Management, Project Management, Human Computer..., Requirements Gathering, Testing, Call Centers, Management, Compliance
Education
University of Missouri-Rolla 1995 — 2002
B.S., 2001, Geological Engineering
Omaha North High School 1991 — 1995
Regina Shanahan Regina Shanahan's Alorica Experience September 2013 - Present
Job Client Services Manager at Alorica
Industry Telecommunications
Experience
Alorica September 2013 - Present
West Direct LLC November 2005 - August 2013
Organizing Serenity January 2010 - January 2011
Bed Bath & Beyond June 2007 - May 2009
West Direct, LLC December 2003 - October 2005
West Direct, LLC January 1997 - November 2003
Skills
Team Leadership, Competitive Analysis, Customer Relations, Retail, Customer Satisfaction, Time Management, Leadership, Customer Retention, Strategic Planning, Project Planning, Research, Organization, Training, Microsoft Office, Coaching, Building Relationships, Call Centers, Customer Service, IVR, Analysis, Management, Project Management, Customer Experience, Team Management, Vendor Management, Telecommunications, Account Management, Process Improvement, Sales, Program Management, Strategy, Team Building, Cross-functional Team..., Product Management
Education
University of Nebraska-Lincoln 1999 — 2003
Bachelor of Arts, Political Science
University of Nebraska-Lincoln 1999 — 2003
Bachelor's degree, Political Science and Business
Alorica September 2013 - Present
West Direct LLC November 2005 - August 2013
Organizing Serenity January 2010 - January 2011
Bed Bath & Beyond June 2007 - May 2009
West Direct, LLC December 2003 - October 2005
West Direct, LLC January 1997 - November 2003
Skills
Team Leadership, Competitive Analysis, Customer Relations, Retail, Customer Satisfaction, Time Management, Leadership, Customer Retention, Strategic Planning, Project Planning, Research, Organization, Training, Microsoft Office, Coaching, Building Relationships, Call Centers, Customer Service, IVR, Analysis, Management, Project Management, Customer Experience, Team Management, Vendor Management, Telecommunications, Account Management, Process Improvement, Sales, Program Management, Strategy, Team Building, Cross-functional Team..., Product Management
Education
University of Nebraska-Lincoln 1999 — 2003
Bachelor of Arts, Political Science
University of Nebraska-Lincoln 1999 — 2003
Bachelor's degree, Political Science and Business
Cesar Cardona Cesar Cardona's Alorica Experience December 2013 - Present
Job Associate Call Recording/Quality Monitoring Systems Administrator at Alorica
Industry Information Technology and Services
Experience
Alorica December 2013 - Present
Alorica October 2012 - December 2013
Alorica October 2009 - October 2012
Alorica July 2008 - October 2009
Alorica January 2008 - July 2008
Skills
Verint, Impact 360, Telecommunications, System Administration, Microsoft Excel, Integration, BMC Remedy, Microsoft Exchange, Microsoft Office, Bilingual, Business Service..., Applications, Certified Payroll, Call Centers, Telecommunications..., Technical Support, Microsoft Servers, Servers, Customer Service, Customer Support, BPO, Contact Centers, Customer Experience, Customer Satisfaction, Outsourcing, Process Improvement, Quality Assurance, Troubleshooting, Vendor Management, Team Leadership
Education
Western Iowa Tech Community College 2013 — 2014
Payroll Clerk
University of Phoenix 2008 — 2010
North High School 2004 — 2007
Diploma
Alorica December 2013 - Present
Alorica October 2012 - December 2013
Alorica October 2009 - October 2012
Alorica July 2008 - October 2009
Alorica January 2008 - July 2008
Skills
Verint, Impact 360, Telecommunications, System Administration, Microsoft Excel, Integration, BMC Remedy, Microsoft Exchange, Microsoft Office, Bilingual, Business Service..., Applications, Certified Payroll, Call Centers, Telecommunications..., Technical Support, Microsoft Servers, Servers, Customer Service, Customer Support, BPO, Contact Centers, Customer Experience, Customer Satisfaction, Outsourcing, Process Improvement, Quality Assurance, Troubleshooting, Vendor Management, Team Leadership
Education
Western Iowa Tech Community College 2013 — 2014
Payroll Clerk
University of Phoenix 2008 — 2010
North High School 2004 — 2007
Diploma
Nicholas Arreola Nicholas Arreola's Alorica Experience January 2014 - Present
Job Data Mining Analyst
Industry Telecommunications
Experience
Alorica January 2014 - Present
University of Nebraska at Omaha May 2012 - Present
Oriental Trading Company September 2013 - January 2014
Center for Collaboration Science September 2009 - May 2013
Global Innovation and Strategy Center (STRATCOM/Department of Defense) January 2009 - August 2009
Skills
Survey Design, Research Design, Survey Research, Job Analysis, SPSS, Statistics, Social Psychology, Psychometrics, Multivariate Statistics, Psychology, Qualitative Research, Data Analysis, University Teaching, Qualitative Data, Workshop Facilitation, HR Consulting, Human Resources, Organizational..., Recruiting, Leadership Development, Higher Education, Quantitative Research, SQL, Direct Marketing, Personnel Management, Training, SAS Programming, Microsoft Excel, Tableau, Big Data Analytics, Data Science, Data Visualization
Education
University of Nebraska at Omaha 2012 — 2015
Doctor of Philosophy (Ph.D.), Industrial and Organizational Psychology
University of Nebraska at Omaha 2009 — 2012
Master's Degree, Industrial-Organizational Psychology
University of Nebraska at Omaha 2004 — 2009
B.A., Psychology
Alorica January 2014 - Present
University of Nebraska at Omaha May 2012 - Present
Oriental Trading Company September 2013 - January 2014
Center for Collaboration Science September 2009 - May 2013
Global Innovation and Strategy Center (STRATCOM/Department of Defense) January 2009 - August 2009
Skills
Survey Design, Research Design, Survey Research, Job Analysis, SPSS, Statistics, Social Psychology, Psychometrics, Multivariate Statistics, Psychology, Qualitative Research, Data Analysis, University Teaching, Qualitative Data, Workshop Facilitation, HR Consulting, Human Resources, Organizational..., Recruiting, Leadership Development, Higher Education, Quantitative Research, SQL, Direct Marketing, Personnel Management, Training, SAS Programming, Microsoft Excel, Tableau, Big Data Analytics, Data Science, Data Visualization
Education
University of Nebraska at Omaha 2012 — 2015
Doctor of Philosophy (Ph.D.), Industrial and Organizational Psychology
University of Nebraska at Omaha 2009 — 2012
Master's Degree, Industrial-Organizational Psychology
University of Nebraska at Omaha 2004 — 2009
B.A., Psychology
David Legate David Legate's Alorica Experience October 2010 - April 2012
Job Customer Service Representative at APAC Customer Services
Industry Consumer Services
Experience
APAC Customer Services July 2014 - Present
Xerox Business Services July 2012 - April 2014
Alorica October 2010 - April 2012
Harland Clarke 2010 - 2010
USSI April 2008 - June 2008
Oce USA (formerly Imagistics) April 2006 - November 2007
Appliance Direct March 2005 - April 2006
Dennis Kilgore lawn service June 2004 - September 2004
Irwin Research December 2001 - December 2003
TeleNet Marketing Solutions February 2001 - April 2001
Skills
Customer Service, Servers, Call Center, Technical Support, CRM, Networking, Customer Satisfaction, System Administration, Databases, Time Management, Call Centers, Vendor Management, Training, Software Documentation, Microsoft Excel
Education
Herzing College, Melbourne 1998 — 1999
MCSE
University of Colorado Colorado Springs 1977 — 1983
Bachelor of Science
APAC Customer Services July 2014 - Present
Xerox Business Services July 2012 - April 2014
Alorica October 2010 - April 2012
Harland Clarke 2010 - 2010
USSI April 2008 - June 2008
Oce USA (formerly Imagistics) April 2006 - November 2007
Appliance Direct March 2005 - April 2006
Dennis Kilgore lawn service June 2004 - September 2004
Irwin Research December 2001 - December 2003
TeleNet Marketing Solutions February 2001 - April 2001
Skills
Customer Service, Servers, Call Center, Technical Support, CRM, Networking, Customer Satisfaction, System Administration, Databases, Time Management, Call Centers, Vendor Management, Training, Software Documentation, Microsoft Excel
Education
Herzing College, Melbourne 1998 — 1999
MCSE
University of Colorado Colorado Springs 1977 — 1983
Bachelor of Science
Sandra York Sandra York's Alorica Experience 2004 - 2012
Job Director of Organizational Development
Industry Entertainment
Experience
S&C June 2015 - Present
Asurion March 2014 - November 2014
TTIAZ November 2012 - March 2014
Alorica 2004 - 2012
Technion Communications 1996 - 2001
US Navy 1981 - 1991
Skills
Operations Management, Transportation, Logistics, Warehousing, Transportation..., Supply Chain Management, Logistics Management, 3PL, Supply Chain, Process Improvement, Freight, Shipping, Call Centers, Training, Management, Team Building, Customer Experience, Performance Management, CRM, Vendor Management, Customer Satisfaction, Outsourcing, Team Leadership, Recruiting, Coaching, Leadership, Program Management, Customer Retention, Customer Service, Workforce Management, Strategic Planning
Education
University of Maryland University College 1985 — 1987
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
S&C June 2015 - Present
Asurion March 2014 - November 2014
TTIAZ November 2012 - March 2014
Alorica 2004 - 2012
Technion Communications 1996 - 2001
US Navy 1981 - 1991
Skills
Operations Management, Transportation, Logistics, Warehousing, Transportation..., Supply Chain Management, Logistics Management, 3PL, Supply Chain, Process Improvement, Freight, Shipping, Call Centers, Training, Management, Team Building, Customer Experience, Performance Management, CRM, Vendor Management, Customer Satisfaction, Outsourcing, Team Leadership, Recruiting, Coaching, Leadership, Program Management, Customer Retention, Customer Service, Workforce Management, Strategic Planning
Education
University of Maryland University College 1985 — 1987
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Crystal Valade Weber- PHR, SHRM-CP's Alorica Experience 2006 - 2008
Job Human Resource Generalist at TheHomeMag I America's #1 Home Improvement Magazine
Industry Publishing
Experience
TheHomeMag April 2013 - Present
PCM September 2012 - April 2013
Enzymedica September 2008 - May 2012
Cape Christian Fellowship 2005 - 2010
Alorica 2006 - 2008
Sappi Fine Paper September 2004 - June 2005
GH Bass 1998 - 1999
Skills
Employee Benefits, Employee Relations, Recruiting, Organizational..., Human Resources, Deferred Compensation, Customer Service, HRIS, Program Management, Performance Management, FMLA, Budgets, Employee Training, New Hire Orientations, Conflict Resolution, Training, Management, Hiring, Leadership, Benefits Administration, Personnel Management
Education
University of Maine 1989 — 1991
Old Orchard Beach
TheHomeMag April 2013 - Present
PCM September 2012 - April 2013
Enzymedica September 2008 - May 2012
Cape Christian Fellowship 2005 - 2010
Alorica 2006 - 2008
Sappi Fine Paper September 2004 - June 2005
GH Bass 1998 - 1999
Skills
Employee Benefits, Employee Relations, Recruiting, Organizational..., Human Resources, Deferred Compensation, Customer Service, HRIS, Program Management, Performance Management, FMLA, Budgets, Employee Training, New Hire Orientations, Conflict Resolution, Training, Management, Hiring, Leadership, Benefits Administration, Personnel Management
Education
University of Maine 1989 — 1991
Old Orchard Beach
Myanca Jenkins's Alorica Experience November 2013 - December 2013
Job Management Trainee
Industry Human Resources
Experience
Enterprise Rent-A-Car March 2014 - Present
Express August 2013 - January 2014
Alorica November 2013 - December 2013
Carolina Ale House May 2013 - July 2013
UNC Charlotte October 2011 - May 2013
Polo Ralph Lauren November 2010 - April 2013
Skills
Customer Service, Public Relations, Computers, Microsoft Office, Volunteer Recruiting, Facebook, Fundraising, Event Planning, Social Networking, Event Management, Social Media, Press Releases, Microsoft Word, Media Relations, PowerPoint, Public Speaking, Social Media Marketing, Editing, Time Management, Blogging, Adobe Creative Suite, Outlook, Teamwork, Sales, AP Style, Fashion, Team Leadership, Management, Brand Development, Publicity, Creative Writing, Newsletters, Troubleshooting, Windows, Data Entry, Crisis Communications, Internal Communications, Strategic Communications, Journalism, Leadership, Communication, Training, Strategic Planning
Education
University of North Carolina at Charlotte 2009 — 2013
Bachelor of Arts (B.A.), Public Relations/Image Management
University of North Carolina at Charlotte 2009 — 2013
Bachelor of Arts (B.A.), Communication Studies
Enterprise Rent-A-Car March 2014 - Present
Express August 2013 - January 2014
Alorica November 2013 - December 2013
Carolina Ale House May 2013 - July 2013
UNC Charlotte October 2011 - May 2013
Polo Ralph Lauren November 2010 - April 2013
Skills
Customer Service, Public Relations, Computers, Microsoft Office, Volunteer Recruiting, Facebook, Fundraising, Event Planning, Social Networking, Event Management, Social Media, Press Releases, Microsoft Word, Media Relations, PowerPoint, Public Speaking, Social Media Marketing, Editing, Time Management, Blogging, Adobe Creative Suite, Outlook, Teamwork, Sales, AP Style, Fashion, Team Leadership, Management, Brand Development, Publicity, Creative Writing, Newsletters, Troubleshooting, Windows, Data Entry, Crisis Communications, Internal Communications, Strategic Communications, Journalism, Leadership, Communication, Training, Strategic Planning
Education
University of North Carolina at Charlotte 2009 — 2013
Bachelor of Arts (B.A.), Public Relations/Image Management
University of North Carolina at Charlotte 2009 — 2013
Bachelor of Arts (B.A.), Communication Studies
Jacob Knappenberger's Alorica Experience August 2013 - May 2014
Job Attractions
Industry Entertainment
Experience
Walt Disney World May 2014 - Present
Alorica August 2013 - May 2014
Planet AT&T April 2013 - August 2013
American Fireworks 2011 - 2013
University of Mobile 2010 - 2013
Skills
Customer Service, Customer Oriented, Youth Mentoring, Youth Ministry, Team Leadership, Exceptional People..., Superior Computer Skills, Face to Face Sales, Youth Development, Customer Retention, Sales Management, Interviews, Social Networking, Call Centers, Sales, Cashiering
Education
University of Mobile 2009 — 2013
Bachelor of Science (B.S.), Theology/Theological Studies
Cullman High School 2004 — 2008
Diploma
Walt Disney World May 2014 - Present
Alorica August 2013 - May 2014
Planet AT&T April 2013 - August 2013
American Fireworks 2011 - 2013
University of Mobile 2010 - 2013
Skills
Customer Service, Customer Oriented, Youth Mentoring, Youth Ministry, Team Leadership, Exceptional People..., Superior Computer Skills, Face to Face Sales, Youth Development, Customer Retention, Sales Management, Interviews, Social Networking, Call Centers, Sales, Cashiering
Education
University of Mobile 2009 — 2013
Bachelor of Science (B.S.), Theology/Theological Studies
Cullman High School 2004 — 2008
Diploma
Candice Acompora's Alorica Experience December 2013 - Present
Job Sales Manager at Alorica
Industry Telecommunications
Experience
Alorica December 2013 - Present
Alorica November 2012 - November 2013
World of Beer UCF November 2010 - February 2013
Skills
Call Centers, Customer Service, Salesforce.com, Sales, Health Education, Nursing Care, Customer Satisfaction, Customer Experience, CRM, Telemarketing, Training, Cold Calling, Direct Sales, Account Management, B2B, Interviews, Program Management, Telephone Skills, Lead Generation, Management, Telecommunications, Sales Operations
Education
University of Central Florida 2009 — 2012
Bachelor of Business Administration (B.B.A.)
Valencia 2006 — 2009
Associate's degree
Alorica December 2013 - Present
Alorica November 2012 - November 2013
World of Beer UCF November 2010 - February 2013
Skills
Call Centers, Customer Service, Salesforce.com, Sales, Health Education, Nursing Care, Customer Satisfaction, Customer Experience, CRM, Telemarketing, Training, Cold Calling, Direct Sales, Account Management, B2B, Interviews, Program Management, Telephone Skills, Lead Generation, Management, Telecommunications, Sales Operations
Education
University of Central Florida 2009 — 2012
Bachelor of Business Administration (B.B.A.)
Valencia 2006 — 2009
Associate's degree
Steve Morozov Steve Morozov's Alorica Experience July 2006 - July 2008
Job CSR with Verizon
Industry Information Technology and Services
Experience
Verizon Wireless July 2013 - Present
Morozov Technical Services July 2012 - Present
ACN January 2009 - Present
Alorica July 2006 - July 2008
Skills
Troubleshooting, Technical Support, DHCP, DNS, Networking, Routers, Software Documentation, Operating Systems, Software Installation, Hardware, Switches, Firewalls, Help Desk Support, Windows, Laptops, Training, CRM, Customer Satisfaction, Database Administration, Program Management
Education
University of Phoenix 2010 — 2013
Bachelor of Science, Computer Networking
University of Phoenix 2009 — 2011
Bachelor's of Science, Computer Technology/Computer Systems Technology
Verizon Wireless July 2013 - Present
Morozov Technical Services July 2012 - Present
ACN January 2009 - Present
Alorica July 2006 - July 2008
Skills
Troubleshooting, Technical Support, DHCP, DNS, Networking, Routers, Software Documentation, Operating Systems, Software Installation, Hardware, Switches, Firewalls, Help Desk Support, Windows, Laptops, Training, CRM, Customer Satisfaction, Database Administration, Program Management
Education
University of Phoenix 2010 — 2013
Bachelor of Science, Computer Networking
University of Phoenix 2009 — 2011
Bachelor's of Science, Computer Technology/Computer Systems Technology
Justin Monger Justin Monger's Alorica Experience May 2012 - December 2013
Job Customer Care Operations at One Technologies, LP
Industry Internet
Experience
One Technologies, LP January 2015 - Present
One Technologies, LP January 2014 - January 2015
Alorica May 2012 - December 2013
Skills
Microsoft Excel, Analytical Skills, Leadership, Call Centers, Process Improvement, Customer Service, Customer Retention, Strategic Planning, Customer Experience, Customer Satisfaction, Troubleshooting, Contact Centers, Team Leadership, Team Building, Training, Sales, Call Center Operations
Education
University of Colorado Colorado Springs 2009 — 2013
Business
One Technologies, LP January 2015 - Present
One Technologies, LP January 2014 - January 2015
Alorica May 2012 - December 2013
Skills
Microsoft Excel, Analytical Skills, Leadership, Call Centers, Process Improvement, Customer Service, Customer Retention, Strategic Planning, Customer Experience, Customer Satisfaction, Troubleshooting, Contact Centers, Team Leadership, Team Building, Training, Sales, Call Center Operations
Education
University of Colorado Colorado Springs 2009 — 2013
Business
Matthew Romans Matthew Romans's Alorica Experience October 2010 - December 2011
Job Production Assistant at Lorad Chemicals
Industry Chemicals
Experience
Lorad Chemicals April 2014 - Present
Pure Alchemy Soaps June 2013 - Present
Asurion December 2012 - September 2013
Alorica October 2010 - December 2011
Skills
Chemistry, Troubleshooting, Research, Software Documentation, Computer Hardware, Networking, Microsoft Excel, PowerPoint, Customer Service, Access, Microsoft Word, Windows 7, Adobe Acrobat, Plumbing, Time Management, Leadership, Animation, First Aid, Fine Art, Audio Editing, Drawing, Environmental Science, Environmental Issues, Brickwork, Organic Chemistry, Surface Chemistry, Wet Chemistry, Cost Management, Teamwork, Data Analysis, Team Leadership, Project Management, Printers, Photoshop, Data Entry, Statistics, Testing, Customer Satisfaction, Training
Education
University of North Florida 2007 — 2011
Bachelor's degree, Chemistry
Lorad Chemicals April 2014 - Present
Pure Alchemy Soaps June 2013 - Present
Asurion December 2012 - September 2013
Alorica October 2010 - December 2011
Skills
Chemistry, Troubleshooting, Research, Software Documentation, Computer Hardware, Networking, Microsoft Excel, PowerPoint, Customer Service, Access, Microsoft Word, Windows 7, Adobe Acrobat, Plumbing, Time Management, Leadership, Animation, First Aid, Fine Art, Audio Editing, Drawing, Environmental Science, Environmental Issues, Brickwork, Organic Chemistry, Surface Chemistry, Wet Chemistry, Cost Management, Teamwork, Data Analysis, Team Leadership, Project Management, Printers, Photoshop, Data Entry, Statistics, Testing, Customer Satisfaction, Training
Education
University of North Florida 2007 — 2011
Bachelor's degree, Chemistry
Courtney Ramsey Courtney Ramsey's Alorica Experience April 2012 - May 2012
Job Overnight Merchandise Manager Sam's Club 6219
Industry Retail
Experience
Mary Kay Inc. February 1997 - Present
Alorica April 2012 - May 2012
Spirit AeroSystems October 2011 - January 2012
Spirit AeroSystems 2007 - 2012
Spirit AeroSystems November 2009 - October 2011
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Process Improvement, Project Planning, Aerospace, SAP, Sales, Loss Prevention, Leadership, Training, Team Leadership
Education
University of Phoenix 2009 — 2011
Associate of Arts (AA), Business/Commerce, General
Mitchell High School 1985 — 1986
Mary Kay Inc. February 1997 - Present
Alorica April 2012 - May 2012
Spirit AeroSystems October 2011 - January 2012
Spirit AeroSystems 2007 - 2012
Spirit AeroSystems November 2009 - October 2011
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Process Improvement, Project Planning, Aerospace, SAP, Sales, Loss Prevention, Leadership, Training, Team Leadership
Education
University of Phoenix 2009 — 2011
Associate of Arts (AA), Business/Commerce, General
Mitchell High School 1985 — 1986
Mary McGuire Mary McGuire's Alorica Experience December 2006 - February 2007
Job Accounting Professional
Industry Accounting
Experience
Verizon March 2014 - Present
Verizon September 2013 - March 2014
Warehouse Market December 2007 - February 2008
Alorica December 2006 - February 2007
EZ-MART February 2005 - June 2005
Skills
Microsoft Office Suite..., Sales Techniques, Business Accounting, Financial Processes, Written & Verbal..., Customer Service, Budgeting, Cash Management, Analytical Thinking, Problem Solving, Data Management, Peachtree Accounting..., Budgets, Accounting, Finance, Payroll, Marketing, Auditing, Peachtree, Project Management, Training, Microsoft Excel, Financial Accounting, Cost Accounting, Internal Audit, Inventory Management, Analytical Skills, Recruiting, Management, Accounts Receivable, Account Reconciliation, Financial Reporting, Financial Analysis, Tax Preparation, GAAP, Journal Entries, Data Entry, QuickBooks, Accruals, Strategic Planning, Financial Statements, Invoicing, Accounts Payable, Corporate Tax, Bank Reconciliation, Sales, Fixed Assets, General Ledger, Bookkeeping
Education
University of Phoenix 2013 — 2016
Master of Business Administration (M.B.A.), Accounting
University of Phoenix 2010 — 2012
BACHELOR OF SCIENCE, ACCOUNTING
University of Phoenix 2008 — 2010
ASSOCIATE OF ARTS, ACCOUNTING
Verizon March 2014 - Present
Verizon September 2013 - March 2014
Warehouse Market December 2007 - February 2008
Alorica December 2006 - February 2007
EZ-MART February 2005 - June 2005
Skills
Microsoft Office Suite..., Sales Techniques, Business Accounting, Financial Processes, Written & Verbal..., Customer Service, Budgeting, Cash Management, Analytical Thinking, Problem Solving, Data Management, Peachtree Accounting..., Budgets, Accounting, Finance, Payroll, Marketing, Auditing, Peachtree, Project Management, Training, Microsoft Excel, Financial Accounting, Cost Accounting, Internal Audit, Inventory Management, Analytical Skills, Recruiting, Management, Accounts Receivable, Account Reconciliation, Financial Reporting, Financial Analysis, Tax Preparation, GAAP, Journal Entries, Data Entry, QuickBooks, Accruals, Strategic Planning, Financial Statements, Invoicing, Accounts Payable, Corporate Tax, Bank Reconciliation, Sales, Fixed Assets, General Ledger, Bookkeeping
Education
University of Phoenix 2013 — 2016
Master of Business Administration (M.B.A.), Accounting
University of Phoenix 2010 — 2012
BACHELOR OF SCIENCE, ACCOUNTING
University of Phoenix 2008 — 2010
ASSOCIATE OF ARTS, ACCOUNTING
Tom Silzell's Alorica Experience October 2013 - Present
Job SVP, Business Development at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica October 2013 - Present
Alorica March 2011 - October 2013
ClientLogic/Sitel 2004 - March 2011
Buy.com 2001 - 2004
MCI/Verizon 1990 - 2001
Education
University of Northern Colorado 1988 — 1993
BA, Management
Alorica October 2013 - Present
Alorica March 2011 - October 2013
ClientLogic/Sitel 2004 - March 2011
Buy.com 2001 - 2004
MCI/Verizon 1990 - 2001
Education
University of Northern Colorado 1988 — 1993
BA, Management
Jason Marcus Jason Marcus's Alorica Experience January 2012 - Present
Job IT administrator at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica January 2012 - Present
Siemens Energy March 2011 - September 2011
Skills
Active Directory, Technical Support, Windows XP, Windows 7, Windows Server, Troubleshooting, Computer Hardware, DHCP, Microsoft Exchange, Servers, Help Desk Support, Network Administration, DNS, Avaya, VMware, Call Centers, VPN, System Administration, Software Installation, Operating Systems
Education
University of Phoenix 2007 — 2009
Bachelor's Degree, Computer Science
IADT pittsburgh 2003 — 2005
Associate's degree, Computer information management
ITT monroeville PA 1998 — 2000
Associate's degree, Electrical and Electronics Engineering
Alorica January 2012 - Present
Siemens Energy March 2011 - September 2011
Skills
Active Directory, Technical Support, Windows XP, Windows 7, Windows Server, Troubleshooting, Computer Hardware, DHCP, Microsoft Exchange, Servers, Help Desk Support, Network Administration, DNS, Avaya, VMware, Call Centers, VPN, System Administration, Software Installation, Operating Systems
Education
University of Phoenix 2007 — 2009
Bachelor's Degree, Computer Science
IADT pittsburgh 2003 — 2005
Associate's degree, Computer information management
ITT monroeville PA 1998 — 2000
Associate's degree, Electrical and Electronics Engineering
Niels (Chris) Mathiasen Niels (Chris) Mathiasen's Alorica Experience March 2014 - Present
Job Performance Enhancement Analyst at Alorica
Industry Financial Services
Experience
Alorica March 2014 - Present
West Asset Management January 2009 - Present
McDonald's Corporation May 2004 - November 2008
Skills
Management, Training, Microsoft Office, Customer Service, Auditing, Internal Audit, Inventory, Scheduling Management, Research, Writing, Project Management, Interviewing Skills, Written Communication, Mentoring, Innovativeness, Security Management, Coaching, Software Documentation, Call Centers, Team Building, Process Improvement, Leadership, Operations Management, Analysis, Team Leadership, Performance Management, Time Management
Education
University of Nebraska at Omaha 2012 — 2015
Master of Arts (MA), History
University of Nebraska at Omaha 2010 — 2012
Bachelor of Science (BS), History
Alorica March 2014 - Present
West Asset Management January 2009 - Present
McDonald's Corporation May 2004 - November 2008
Skills
Management, Training, Microsoft Office, Customer Service, Auditing, Internal Audit, Inventory, Scheduling Management, Research, Writing, Project Management, Interviewing Skills, Written Communication, Mentoring, Innovativeness, Security Management, Coaching, Software Documentation, Call Centers, Team Building, Process Improvement, Leadership, Operations Management, Analysis, Team Leadership, Performance Management, Time Management
Education
University of Nebraska at Omaha 2012 — 2015
Master of Arts (MA), History
University of Nebraska at Omaha 2010 — 2012
Bachelor of Science (BS), History
Tania Urquiaga Tania Urquiaga's Alorica Experience February 2009 - Present
Job Subject Matter Expert at PRC, LLC
Industry Outsourcing/Offshoring
Experience
IBM June 2011 - Present
Alorica February 2009 - Present
PRC Corp February 2009 - Present
PRC Corp October 2007 - Present
Alorica February 2007 - February 2009
Education
Miami-Dade Community College
Associates of Arts, Communication
University of Florida
Bachelor's of Arts, Mass Communication
IBM June 2011 - Present
Alorica February 2009 - Present
PRC Corp February 2009 - Present
PRC Corp October 2007 - Present
Alorica February 2007 - February 2009
Education
Miami-Dade Community College
Associates of Arts, Communication
University of Florida
Bachelor's of Arts, Mass Communication
Elaine Gabriel's Alorica Experience March 2007 - Present
Job Creative Services Writer at Alorica
Industry Writing and Editing
Experience
Alorica March 2007 - Present
The Waiting Room June 2014 - Present
Hear Nebraska May 2011 - Present
Perforated Productions March 2011 - Present
Skills
Copy Editing, Journalism, Editing, Social Media, Storytelling, Creative Writing, Adobe Creative Suite, Photoshop, QuarkXPress, Blogging, Television, Illustrator, Ap Style, Publications, Mac, Copywriting, Feature Articles, Customer Service, Customer Relations, Scriptwriting, Customer Satisfaction, Press Releases, Writing, Social Networking
Education
University of Iowa 2002 — 2006
Bachelor of Arts
Alorica March 2007 - Present
The Waiting Room June 2014 - Present
Hear Nebraska May 2011 - Present
Perforated Productions March 2011 - Present
Skills
Copy Editing, Journalism, Editing, Social Media, Storytelling, Creative Writing, Adobe Creative Suite, Photoshop, QuarkXPress, Blogging, Television, Illustrator, Ap Style, Publications, Mac, Copywriting, Feature Articles, Customer Service, Customer Relations, Scriptwriting, Customer Satisfaction, Press Releases, Writing, Social Networking
Education
University of Iowa 2002 — 2006
Bachelor of Arts
reginald thimothee's Alorica Experience February 2015 - July 2015
Job Student at University of Central Florida
Industry
Experience
Uthtopia Developmental Inc February 2014 - Present
Alorica February 2015 - July 2015
Market Source, Inc June 2011 - February 2015
Campus Apartments 2012 - December 2014
Skills
Social Media, Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Social Networking, Photoshop, Social Media Marketing, Marketing, Critical Thinking, Sales, Photography, Time Management, Event Planning, Teamwork, Advertising, Market Research, Outlook, Online Marketing, Retail, Graphic Design, Customer Satisfaction, Community Outreach, Brand Development, Leadership, Blogging, Networking, Marketing Strategy, Team Leadership, Management
Education
University of Central Florida 2011 — 2015
Uthtopia Developmental Inc February 2014 - Present
Alorica February 2015 - July 2015
Market Source, Inc June 2011 - February 2015
Campus Apartments 2012 - December 2014
Skills
Social Media, Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Social Networking, Photoshop, Social Media Marketing, Marketing, Critical Thinking, Sales, Photography, Time Management, Event Planning, Teamwork, Advertising, Market Research, Outlook, Online Marketing, Retail, Graphic Design, Customer Satisfaction, Community Outreach, Brand Development, Leadership, Blogging, Networking, Marketing Strategy, Team Leadership, Management
Education
University of Central Florida 2011 — 2015
Kyera Francis Kyera Francis's Alorica Experience June 2011 - August 2011
Job College Student Seeking Entry Level Telecommuncation Position
Industry Retail
Experience
UNC Pembroke August 2009 - Present
AT&T Mobility June 2013 - September 2013
T-Mobile July 2012 - June 2013
Alorica June 2011 - August 2011
SmartBargains.com September 2007 - February 2010
Skills
Customer Service, Microsoft Office, Social Media, Customer Satisfaction, PowerPoint, Marketing, Sales, Social Media Marketing, Consumer Electronics, Inventory Management, Retail, Team Building, Web Design, Web Development, Sales Operations, Social Networking, Team Leadership, Time Management
Education
University of North Carolina at Pembroke 2009 — 2013
Bachelor of Science Degree, Business Administration; Management and Entrepreneurship
University of North Carolina at Pembroke 2009 — 2012
BA, Business
UNC Pembroke August 2009 - Present
AT&T Mobility June 2013 - September 2013
T-Mobile July 2012 - June 2013
Alorica June 2011 - August 2011
SmartBargains.com September 2007 - February 2010
Skills
Customer Service, Microsoft Office, Social Media, Customer Satisfaction, PowerPoint, Marketing, Sales, Social Media Marketing, Consumer Electronics, Inventory Management, Retail, Team Building, Web Design, Web Development, Sales Operations, Social Networking, Team Leadership, Time Management
Education
University of North Carolina at Pembroke 2009 — 2013
Bachelor of Science Degree, Business Administration; Management and Entrepreneurship
University of North Carolina at Pembroke 2009 — 2012
BA, Business
Alicia Speck Alicia Speck's Alorica Experience March 2013 - Present
Job American Honda Motor Co. Customer Service Representative
Industry Automotive
Experience
Alorica March 2013 - Present
Skills
Customer Service, Sales, Finance, Research, Motorcycle, Product Marketing, Education, Organization, Parts, Event Planning, Marketing, Leadership, Purchasing, Training
Education
UC Riverside 2004 — 2008
Bachelor of Arts (B.A.), Psychology
Temescal Canyon High School 2000 — 2004
Alorica March 2013 - Present
Skills
Customer Service, Sales, Finance, Research, Motorcycle, Product Marketing, Education, Organization, Parts, Event Planning, Marketing, Leadership, Purchasing, Training
Education
UC Riverside 2004 — 2008
Bachelor of Arts (B.A.), Psychology
Temescal Canyon High School 2000 — 2004
Sheryl Tilton Sheryl Tilton's Alorica Experience November 2010 - November 2013
Job Apria Healthcare
Industry Consumer Services
Experience
Apria Healthcare April 2014 - Present
Teleperformance November 2013 - April 2014
Alorica November 2010 - November 2013
StarTek June 2009 - November 2010
Wells Fargo April 2004 - April 2007
MCI April 1998 - April 2004
MCI 1995 - 1998
MCI 1992 - 1995
MCI 1989 - 1992
Skills
Organizational..., Instructional Design, Training, Management, Call Center, Quality Management, Contact Centers, Leadership Development, Vendor Management, Workforce Management, Process Improvement, Performance Management, Operations Management, Team Building, Coaching, Change Management, Call Centers, Outsourcing, Recruiting, Employee Training, Leadership, Six Sigma, Customer Experience, Customer Satisfaction, Training Delivery, CRM, BPO, Employee Engagement, Cross-functional Team..., Customer Retention, Program Management, Team Leadership, Business Process..., Call Center Development, Team Management, Employee Relations, Quality Assurance, Onboarding, Human Resources, Performance Improvement
Education
University of Phoenix 1995 — 1997
Business Management
University of Iowa 1987 — 1988
Psychology
Apria Healthcare April 2014 - Present
Teleperformance November 2013 - April 2014
Alorica November 2010 - November 2013
StarTek June 2009 - November 2010
Wells Fargo April 2004 - April 2007
MCI April 1998 - April 2004
MCI 1995 - 1998
MCI 1992 - 1995
MCI 1989 - 1992
Skills
Organizational..., Instructional Design, Training, Management, Call Center, Quality Management, Contact Centers, Leadership Development, Vendor Management, Workforce Management, Process Improvement, Performance Management, Operations Management, Team Building, Coaching, Change Management, Call Centers, Outsourcing, Recruiting, Employee Training, Leadership, Six Sigma, Customer Experience, Customer Satisfaction, Training Delivery, CRM, BPO, Employee Engagement, Cross-functional Team..., Customer Retention, Program Management, Team Leadership, Business Process..., Call Center Development, Team Management, Employee Relations, Quality Assurance, Onboarding, Human Resources, Performance Improvement
Education
University of Phoenix 1995 — 1997
Business Management
University of Iowa 1987 — 1988
Psychology
Amanda Keating Amanda Keating's Alorica Experience May 2006 - June 2013
Job MBA Professional
Industry Telecommunications
Experience
Alorica May 2006 - June 2013
Alorica 2006 - 2013
Skills
Microsoft Office, Typing 70+ WPM, PowerPoint, Microsoft Excel, Microsoft Word, Call Centers, Customer Satisfaction
Education
University of Phoenix-Tulsa Campus 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix-Tulsa Campus 2006 — 2010
Bachelor's in Business Management, Business Administration and Management, General
Alorica May 2006 - June 2013
Alorica 2006 - 2013
Skills
Microsoft Office, Typing 70+ WPM, PowerPoint, Microsoft Excel, Microsoft Word, Call Centers, Customer Satisfaction
Education
University of Phoenix-Tulsa Campus 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix-Tulsa Campus 2006 — 2010
Bachelor's in Business Management, Business Administration and Management, General
Derek Streichman Derek Streichman's Alorica Experience March 2015 - July 2015
Job Economics/ Research/ Policy
Industry Capital Markets
Experience
Alorica March 2015 - July 2015
American Income Life Insurance Company December 2013 - November 2014
Valley Cuts April 2013 - September 2014
CHUNGDAHM Learning November 2008 - August 2012
The Business Year March 2011 - August 2011
Skills
Business Unit Start-up, Conducting Interviews, Text Editing, Sales, Sales Management, Sales Rep Training, Interviewing Skills, Event Management, Phone Etiquette, Teaching English as a..., Direct Sales, Customer Service, Teaching, Language Teaching, Teaching Writing, Teaching Reading
Education
University of California, Santa Cruz 2004 — 2008
Bachelor of Arts (BA), Business/Managerial Economics, Legal Studies
Alorica March 2015 - July 2015
American Income Life Insurance Company December 2013 - November 2014
Valley Cuts April 2013 - September 2014
CHUNGDAHM Learning November 2008 - August 2012
The Business Year March 2011 - August 2011
Skills
Business Unit Start-up, Conducting Interviews, Text Editing, Sales, Sales Management, Sales Rep Training, Interviewing Skills, Event Management, Phone Etiquette, Teaching English as a..., Direct Sales, Customer Service, Teaching, Language Teaching, Teaching Writing, Teaching Reading
Education
University of California, Santa Cruz 2004 — 2008
Bachelor of Arts (BA), Business/Managerial Economics, Legal Studies
Sandy Finn's Alorica Experience 2012 - 2012
Job Client Relationship Manager/Customer Service Specialist/Career Services/Admissions
Industry Higher Education
Experience
IntelliTec College May 2015 - Present
CCI February 2013 - March 2015
Alorica 2012 - 2012
Ultra Diamonds 2011 - 2012
USAA February 2005 - January 2006
Skills
Editing, Creative Writing, Professional and..., Public Speaking, Technical Writing, Teaching, Higher Education, Resume Writing, Curriculum Development, Career Counseling, Grant Writing, Interviews, Job Search Strategies, Career Development, Copy Editing, PowerPoint, Microsoft Office, Job Coaching, CampusVue, Customer Service, Mock Interviews, Interview Preparation, Recruiting, Curriculum Design, Distance Learning, Adult Education, Leadership, Time Management, Training
Education
University of Colorado at Colorado Springs 2007 — 2011
Bachelor's Degree, English
IntelliTec College May 2015 - Present
CCI February 2013 - March 2015
Alorica 2012 - 2012
Ultra Diamonds 2011 - 2012
USAA February 2005 - January 2006
Skills
Editing, Creative Writing, Professional and..., Public Speaking, Technical Writing, Teaching, Higher Education, Resume Writing, Curriculum Development, Career Counseling, Grant Writing, Interviews, Job Search Strategies, Career Development, Copy Editing, PowerPoint, Microsoft Office, Job Coaching, CampusVue, Customer Service, Mock Interviews, Interview Preparation, Recruiting, Curriculum Design, Distance Learning, Adult Education, Leadership, Time Management, Training
Education
University of Colorado at Colorado Springs 2007 — 2011
Bachelor's Degree, English
Philip Vermeiren Philip Vermeiren's Alorica Experience December 2012 - Present
Job Site Tech Representative
Industry Information Technology and Services
Experience
Denver Public Schools November 2013 - Present
Alorica December 2012 - Present
LeaderQuest Development LLC October 2012 - November 2012
Rolinc August 2012 - November 2012
U.S. Army February 2006 - August 2010
US Navy August 1999 - August 2006
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, Troubleshooting
Education
South High School 1995 — 1999
Diploma, General Studies
University of Phoenix-Colorado Campus 2010 — 2014
BS, Information Technology / ISS
Denver Public Schools November 2013 - Present
Alorica December 2012 - Present
LeaderQuest Development LLC October 2012 - November 2012
Rolinc August 2012 - November 2012
U.S. Army February 2006 - August 2010
US Navy August 1999 - August 2006
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, Troubleshooting
Education
South High School 1995 — 1999
Diploma, General Studies
University of Phoenix-Colorado Campus 2010 — 2014
BS, Information Technology / ISS
Shantia Young Shantia Young's Alorica Experience March 2012 - August 2012
Job 100% Virgin Hair Specialist
Industry Apparel & Fashion
Experience
So Focused Enterprises January 2013 - Present
Career Connections, Inc. August 2012 - April 2013
Alorica March 2012 - August 2012
Skills
Writing, Creativity, Techinical, Beauty Industry, Community Empowerment, Customer-focused, Business-minded
Education
University of Phoenix
Bachelor's degree, Communication, General
So Focused Enterprises January 2013 - Present
Career Connections, Inc. August 2012 - April 2013
Alorica March 2012 - August 2012
Skills
Writing, Creativity, Techinical, Beauty Industry, Community Empowerment, Customer-focused, Business-minded
Education
University of Phoenix
Bachelor's degree, Communication, General
Geneva Massenburg Geneva Massenburg's Alorica Experience August 2010 - September 2012
Job Enrollment Analyst II at Amerigroup Corporation
Industry Health, Wellness and Fitness
Experience
Amerigroup Corporation September 2012 - Present
Alorica August 2010 - September 2012
Coleman and Associates July 2008 - August 2010
Association of Research and Enlightenment February 2005 - April 2008
Care A Lot Pet Supply September 2003 - January 2005
Roses February 2002 - October 2002
Skills
Microsoft Excel, Data Entry, Data Analysis, Microsoft Access, Customer Service, Access, Outlook, Software Documentation, Visio, Microsoft Word, PowerPoint, Microsoft Office, Time Management, System Administration, Teamwork, Databases
Education
Tidewater Tech 2002 — 2004
Associate of Science (A.S.), Computer Science
University of Phoenix
Bachelor's degree, Health Administration / Info Systems
Amerigroup Corporation September 2012 - Present
Alorica August 2010 - September 2012
Coleman and Associates July 2008 - August 2010
Association of Research and Enlightenment February 2005 - April 2008
Care A Lot Pet Supply September 2003 - January 2005
Roses February 2002 - October 2002
Skills
Microsoft Excel, Data Entry, Data Analysis, Microsoft Access, Customer Service, Access, Outlook, Software Documentation, Visio, Microsoft Word, PowerPoint, Microsoft Office, Time Management, System Administration, Teamwork, Databases
Education
Tidewater Tech 2002 — 2004
Associate of Science (A.S.), Computer Science
University of Phoenix
Bachelor's degree, Health Administration / Info Systems
Phil Sanchez Phil Sanchez's Alorica Experience October 2009 - December 2013
Job Director of Sales
Industry Computer Software
Experience
Milner Distribution Alliance (MDA) December 2013 - September 2014
Alorica October 2009 - December 2013
PRC 2007 - 2009
Wells Fargo November 2005 - November 2007
Hewlett-Packard 2004 - 2005
Reese Teleservices June 2002 - June 2004
MCI January 1992 - June 2002
Skills
Customer Relations, Call Center, Customer Satisfaction, Sales Management, Operations Management, Account Management, Team Building, Customer Service, Strategic Planning, Sales Support, P&L Management, Sales Operations, Customer Experience, Team Leadership, Coaching, Vendor Relations, Problem Solving, Client Services, Management, Call Centers, Call Center Development, Customer Retention, Leadership Development, CRM, New Business Development, Sales, Business Development, Performance Management, Outsourcing, Leadership, Training, Vendor Management, Avaya, Time Management, Process Improvement, Contact Centers, Telecommunications, Security
Education
University of Northern Colorado 1992 — 1994
Milner Distribution Alliance (MDA) December 2013 - September 2014
Alorica October 2009 - December 2013
PRC 2007 - 2009
Wells Fargo November 2005 - November 2007
Hewlett-Packard 2004 - 2005
Reese Teleservices June 2002 - June 2004
MCI January 1992 - June 2002
Skills
Customer Relations, Call Center, Customer Satisfaction, Sales Management, Operations Management, Account Management, Team Building, Customer Service, Strategic Planning, Sales Support, P&L Management, Sales Operations, Customer Experience, Team Leadership, Coaching, Vendor Relations, Problem Solving, Client Services, Management, Call Centers, Call Center Development, Customer Retention, Leadership Development, CRM, New Business Development, Sales, Business Development, Performance Management, Outsourcing, Leadership, Training, Vendor Management, Avaya, Time Management, Process Improvement, Contact Centers, Telecommunications, Security
Education
University of Northern Colorado 1992 — 1994
Vicente Cereijo's Alorica Experience July 2010 - Present
Job VP of Training and Quality at Alorica
Industry Telecommunications
Experience
Alorica July 2010 - Present
PRC January 2006 - July 2010
COPC January 2004 - January 2006
Crone January 2001 - January 2004
Convergys January 1995 - January 2000
Skills
Training, Quality Assurance, Six Sigma, Quality Management, Performance Improvement, Analytics, Workforce Management, Call Centers, BPO, Contact Centers, Call Center Development, Customer Experience, Vendor Management, Outsourcing, Process Improvement, Performance Management, Customer Satisfaction, Inbound Marketing, Operations Management, CRM
Education
University of Central Florida 1995 — 1997
Valencia College 1992 — 1994
Alorica July 2010 - Present
PRC January 2006 - July 2010
COPC January 2004 - January 2006
Crone January 2001 - January 2004
Convergys January 1995 - January 2000
Skills
Training, Quality Assurance, Six Sigma, Quality Management, Performance Improvement, Analytics, Workforce Management, Call Centers, BPO, Contact Centers, Call Center Development, Customer Experience, Vendor Management, Outsourcing, Process Improvement, Performance Management, Customer Satisfaction, Inbound Marketing, Operations Management, CRM
Education
University of Central Florida 1995 — 1997
Valencia College 1992 — 1994
Rebekah Ferguson's Alorica Experience November 2010 - June 2011
Job Digital Marketing Specialist
Industry Online Media
Experience
Standing Dog Interactive, LLC February 2015 - Present
eCarSource July 2014 - January 2015
Slipstream Creative August 2013 - July 2014
Gap Inc./Banana Republic February 2012 - April 2013
Gap Inc./Banana Republic November 2011 - January 2012
At The Beach Tanning Superstore January 2010 - August 2011
Alorica November 2010 - June 2011
Logan's Roadhouse August 2009 - January 2011
Skills
Customer Service, Public Speaking, Budgets, Strategic Planning, Negotiation, Schedules, Training, Marketing, Public Relations, Brand Awareness, Fashion, Sales Management, Merchandising, Social Media Marketing, Credit Card Transaction..., Sales, Employee Training, Time Management, Hiring, Visual Merchandising, Team Leadership, Customer Experience, Inventory Management, Store Management, Profit, Recruiting, Microsoft Word, Loss Prevention, Retail Sales, Inventory Control, Store Operations, Team Building, Driving Results, Marketing Strategy, Direct Sales, Performance Management, Employee Relations, Call Centers, Apparel, Window Displays, Styling, Social Networking, POS, Data Entry, Teamwork, Customer Retention, Online Marketing, Online Advertising, Account Management, Blogging
Education
University of Central Arkansas 2008 — 2009
Public Relations, Advertising, and Applied Communication
Tulsa Community College 2006 — 2008
Public Relations, Advertising, and Applied Communication
Standing Dog Interactive, LLC February 2015 - Present
eCarSource July 2014 - January 2015
Slipstream Creative August 2013 - July 2014
Gap Inc./Banana Republic February 2012 - April 2013
Gap Inc./Banana Republic November 2011 - January 2012
At The Beach Tanning Superstore January 2010 - August 2011
Alorica November 2010 - June 2011
Logan's Roadhouse August 2009 - January 2011
Skills
Customer Service, Public Speaking, Budgets, Strategic Planning, Negotiation, Schedules, Training, Marketing, Public Relations, Brand Awareness, Fashion, Sales Management, Merchandising, Social Media Marketing, Credit Card Transaction..., Sales, Employee Training, Time Management, Hiring, Visual Merchandising, Team Leadership, Customer Experience, Inventory Management, Store Management, Profit, Recruiting, Microsoft Word, Loss Prevention, Retail Sales, Inventory Control, Store Operations, Team Building, Driving Results, Marketing Strategy, Direct Sales, Performance Management, Employee Relations, Call Centers, Apparel, Window Displays, Styling, Social Networking, POS, Data Entry, Teamwork, Customer Retention, Online Marketing, Online Advertising, Account Management, Blogging
Education
University of Central Arkansas 2008 — 2009
Public Relations, Advertising, and Applied Communication
Tulsa Community College 2006 — 2008
Public Relations, Advertising, and Applied Communication
Alexis Steiner Alexis Steiner's Alorica Experience Technical Project ManagerAloricaMarch 2013 - Present
Job Senior Account Manager at Alorica
Industry Telecommunications
Experience
Alorica Technical Project ManagerAloricaMarch 2013 - Present
West Corporation June 2008 - March 2013
Skills
Strategic Planning, Employee Relations, Microsoft Excel, Employee Benefits, Negotiation, Onboarding, Microsoft Office, Project Planning, Process Scheduler, Contract Management, Financial Modeling, Call Center, Operating Budgets, Account Management, Customer Retention, Unified Communications, Telecommunications, Customer Experience, Customer Satisfaction, Sales, CRM, Management, Leadership, Customer Service, Project Management, Team Leadership, Process Improvement, Call Centers
Education
University of Nebraska-Lincoln 1998 — 2003
Bachelor of Science (B.S.), Business Administration and Management, General
Alorica Technical Project ManagerAloricaMarch 2013 - Present
West Corporation June 2008 - March 2013
Skills
Strategic Planning, Employee Relations, Microsoft Excel, Employee Benefits, Negotiation, Onboarding, Microsoft Office, Project Planning, Process Scheduler, Contract Management, Financial Modeling, Call Center, Operating Budgets, Account Management, Customer Retention, Unified Communications, Telecommunications, Customer Experience, Customer Satisfaction, Sales, CRM, Management, Leadership, Customer Service, Project Management, Team Leadership, Process Improvement, Call Centers
Education
University of Nebraska-Lincoln 1998 — 2003
Bachelor of Science (B.S.), Business Administration and Management, General
Desiree James Desiree James's Alorica Experience BaristaStarbucksApril 2013 - January 2014
Job Customer Care Associate at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica BaristaStarbucksApril 2013 - January 2014
Hitachi Cable America Inc. May 2011 - July 2013
Education
University of Florida 2010 — 2011
East Asian Languages, Literatures, and Linguistics
Alorica BaristaStarbucksApril 2013 - January 2014
Hitachi Cable America Inc. May 2011 - July 2013
Education
University of Florida 2010 — 2011
East Asian Languages, Literatures, and Linguistics
Juan Davila Juan Davila's Alorica Experience March 2015 - Present
Job Software Analyst at Alorica
Industry Computer Software
Experience
Alorica March 2015 - Present
West Corporation July 2014 - Present
SmartSource Technical Staffing July 2014 - Present
ALR Systems & Software, Inc February 2014 - March 2014
PremierWireless January 2014 - February 2014
Aspen Athletic Clubs November 2013 - December 2013
University of Nebraska–Lincoln August 2013 - December 2013
Fiserv August 2010 - February 2013
GTECH S.p.A. February 2009 - August 2010
Mathematical Association of America December 2007 - December 2008
Skills
Web Services, .NET, HTML, HTML5, Agile Methodologies, JavaScript, C#, XML, Java, Software Development, Programming, CSS3, ASP.NET, SQL, Visual Studio, VB.NET, Web Development, Microsoft SQL Server, DB2, Unix, Design Patterns, ASP.NET MVC, SOAP, Cloud Computing, Simulation Software, LINQ, MVC, Waterfall, CSS, jQuery, Windows Services, Reporting & Analysis, Behavioral Health, Mental Health, Software Engineering, NI LabVIEW, Windows 8, TFS, AJAX, Adobe Design Programs, Business Intelligence, JSON, MSMQ, IIS, User Experience, Bootstrap, SSRS, ALM
Education
University of Nebraska-Lincoln 2002 — 2008
Bachelor of Science (B.S.)
University of Nebraska-Lincoln
Non-Degree Post-Baccalaurette
Alorica March 2015 - Present
West Corporation July 2014 - Present
SmartSource Technical Staffing July 2014 - Present
ALR Systems & Software, Inc February 2014 - March 2014
PremierWireless January 2014 - February 2014
Aspen Athletic Clubs November 2013 - December 2013
University of Nebraska–Lincoln August 2013 - December 2013
Fiserv August 2010 - February 2013
GTECH S.p.A. February 2009 - August 2010
Mathematical Association of America December 2007 - December 2008
Skills
Web Services, .NET, HTML, HTML5, Agile Methodologies, JavaScript, C#, XML, Java, Software Development, Programming, CSS3, ASP.NET, SQL, Visual Studio, VB.NET, Web Development, Microsoft SQL Server, DB2, Unix, Design Patterns, ASP.NET MVC, SOAP, Cloud Computing, Simulation Software, LINQ, MVC, Waterfall, CSS, jQuery, Windows Services, Reporting & Analysis, Behavioral Health, Mental Health, Software Engineering, NI LabVIEW, Windows 8, TFS, AJAX, Adobe Design Programs, Business Intelligence, JSON, MSMQ, IIS, User Experience, Bootstrap, SSRS, ALM
Education
University of Nebraska-Lincoln 2002 — 2008
Bachelor of Science (B.S.)
University of Nebraska-Lincoln
Non-Degree Post-Baccalaurette
Reginald Lockhart Reginald Lockhart's Alorica Experience December 2011 - May 2012
Job Energy Analyst at The Energy Link
Industry Marketing and Advertising
Experience
The Energy Link August 2015 - Present
Vertex Outsourcing August 2012 - August 2015
Alorica December 2011 - May 2012
Floor & Decor September 2006 - July 2011
Skills
Leadership, Marketing, Management, Marketing Strategy, Negotiation, Account Management, Customer Satisfaction, Singing, PowerPoint, Inventory Management, Team Building, Process Improvement, Microsoft Office, Microsoft Excel, Team Leadership, Cross-functional Team..., Retail, Budgets, Human Resources, Martial Arts, Project Management, Operations Management, Project Planning, Call Centers, Process Scheduler, Music, Live Sound, Sales, Business Development, Advertising, Telecommunications, Customer Service, Forecasting, Purchasing, Pricing, Training, Coaching, Software Documentation, Merchandising, Sales Operations, Vendor Management, Sales Management
Education
University of Phoenix 2009 — 2013
Bachelor's Degree, BACHELOR OF SCIENCE IN BUSINESS, 3.2
The Energy Link August 2015 - Present
Vertex Outsourcing August 2012 - August 2015
Alorica December 2011 - May 2012
Floor & Decor September 2006 - July 2011
Skills
Leadership, Marketing, Management, Marketing Strategy, Negotiation, Account Management, Customer Satisfaction, Singing, PowerPoint, Inventory Management, Team Building, Process Improvement, Microsoft Office, Microsoft Excel, Team Leadership, Cross-functional Team..., Retail, Budgets, Human Resources, Martial Arts, Project Management, Operations Management, Project Planning, Call Centers, Process Scheduler, Music, Live Sound, Sales, Business Development, Advertising, Telecommunications, Customer Service, Forecasting, Purchasing, Pricing, Training, Coaching, Software Documentation, Merchandising, Sales Operations, Vendor Management, Sales Management
Education
University of Phoenix 2009 — 2013
Bachelor's Degree, BACHELOR OF SCIENCE IN BUSINESS, 3.2
Brandi Casey's Alorica Experience November 2013 - February 2014
Job
Industry Human Resources
Experience
DialAmerica May 2014 - February 2015
Alorica November 2013 - February 2014
Rod and Gun Club September 2012 - January 2014
American Girl August 2010 - June 2011
US Army September 2005 - September 2009
Education
University of Phoenix 2011 — 2015
Bachelor of Science, Human Resources
Southeast High School 2000 — 2004
High School Diploma, General Studies
DialAmerica May 2014 - February 2015
Alorica November 2013 - February 2014
Rod and Gun Club September 2012 - January 2014
American Girl August 2010 - June 2011
US Army September 2005 - September 2009
Education
University of Phoenix 2011 — 2015
Bachelor of Science, Human Resources
Southeast High School 2000 — 2004
High School Diploma, General Studies
Shandell Christopher Rouse Shandell Christopher Rouse's Alorica Experience January 2015 - June 2015
Job B2C Consulting and Marketing
Industry Retail
Experience
Alorica January 2015 - June 2015
Best Buy May 2014 - September 2014
Sony November 2013 - March 2014
AT&T May 2013 - September 2013
Collabera September 2012 - January 2013
Puma July 2011 - September 2012
Skills
Customer Service, Communication, Sales Management, Exceptional Listener, Problem Solving, Relationship-building..., Sales, CRM, Marketing, Team Leadership, Friendly Personality, Team Building, Leadership, Training, Budgets, Management, Microsoft Office, Customer Satisfaction, Time Management, Social Networking, Retail, Sales Operations, Microsoft Word, Microsoft Excel, PowerPoint, Social Media, Public Speaking, Strategic Planning
Education
University of Central Florida 2011 — 2013
Bachelor's degree (B.S.), Marketing
Valencia Community College 2007 — 2010
Associate of Science (A.S.), Business Administration
Alorica January 2015 - June 2015
Best Buy May 2014 - September 2014
Sony November 2013 - March 2014
AT&T May 2013 - September 2013
Collabera September 2012 - January 2013
Puma July 2011 - September 2012
Skills
Customer Service, Communication, Sales Management, Exceptional Listener, Problem Solving, Relationship-building..., Sales, CRM, Marketing, Team Leadership, Friendly Personality, Team Building, Leadership, Training, Budgets, Management, Microsoft Office, Customer Satisfaction, Time Management, Social Networking, Retail, Sales Operations, Microsoft Word, Microsoft Excel, PowerPoint, Social Media, Public Speaking, Strategic Planning
Education
University of Central Florida 2011 — 2013
Bachelor's degree (B.S.), Marketing
Valencia Community College 2007 — 2010
Associate of Science (A.S.), Business Administration
Todd Drury's Alorica Experience March 2007 - September 2007
Job A+ Certified Technical Support Agent
Industry Computer Software
Experience
Alorica March 2007 - September 2007
Teleperformance August 2006 - March 2007
Skills
Management, Information Technology, Logistics, Human Resources, Military Training, Networking, A++, Technical Support, RPG IV, Qbasic, Apple Software, Airmobile Operations, Troubleshooting, Hardware, Windows XP, Operating Systems, TCP/IP, Wireless Networking, Routers, Switches, Windows, OS X
Education
New Horizons Computer Learning Center of Orlando 2012 — 2012
A + Certification, Information Technology
University of North Carolina at Charlotte 1985 — 1988
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Alorica March 2007 - September 2007
Teleperformance August 2006 - March 2007
Skills
Management, Information Technology, Logistics, Human Resources, Military Training, Networking, A++, Technical Support, RPG IV, Qbasic, Apple Software, Airmobile Operations, Troubleshooting, Hardware, Windows XP, Operating Systems, TCP/IP, Wireless Networking, Routers, Switches, Windows, OS X
Education
New Horizons Computer Learning Center of Orlando 2012 — 2012
A + Certification, Information Technology
University of North Carolina at Charlotte 1985 — 1988
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Kimberly Antill's Alorica Experience July 2015 - Present
Job Client Services Manager at Alorica
Industry Telecommunications
Experience
Alorica July 2015 - Present
Alorica Direct February 2007 - Present
West Corporation December 2006 - February 2007
West Corporation July 2004 - December 2006
THT Designs February 1998 - July 2004
KinderCare August 1989 - December 2003
Omaha Steaks October 1994 - January 1999
Skills
Leadership, Telecommunications, Management, Call Centers, Training, Program Management, Account Management, Customer Satisfaction, Customer Service, IVR, Project Management, Strategy, B2B, Process Improvement, Integration, Vendor Management, Salesforce.com, Lead Generation, Business Development, Marketing, Analysis, Customer Retention, Coaching, Sales, Operations Management, Sales Operations, CRM, Call Center, Team Building, Team Leadership, Microsoft Office, Customer Experience, Strategic Planning, Microsoft Excel, Job Coaching, Generating Revenue
Education
University of Nebraska at Omaha 2002 — 2004
Bachelor's degree, Communication, Psychology, Sociology
Alorica July 2015 - Present
Alorica Direct February 2007 - Present
West Corporation December 2006 - February 2007
West Corporation July 2004 - December 2006
THT Designs February 1998 - July 2004
KinderCare August 1989 - December 2003
Omaha Steaks October 1994 - January 1999
Skills
Leadership, Telecommunications, Management, Call Centers, Training, Program Management, Account Management, Customer Satisfaction, Customer Service, IVR, Project Management, Strategy, B2B, Process Improvement, Integration, Vendor Management, Salesforce.com, Lead Generation, Business Development, Marketing, Analysis, Customer Retention, Coaching, Sales, Operations Management, Sales Operations, CRM, Call Center, Team Building, Team Leadership, Microsoft Office, Customer Experience, Strategic Planning, Microsoft Excel, Job Coaching, Generating Revenue
Education
University of Nebraska at Omaha 2002 — 2004
Bachelor's degree, Communication, Psychology, Sociology
Colette Harris's Alorica Experience October 2013 - June 2014
Job Technical Writer & UF Law Student
Industry Legal Services
Experience
Florida Capital Resource Center May 2015 - August 2015
Kingdom Covenant Ministries June 2003 - August 2014
Alorica October 2013 - June 2014
Law Office of Julianne Holt January 2013 - May 2013
Modello Housing Agency June 2008 - August 2009
Skills
Public Speaking, Social Networking, Legal Research, Research, Creative Writing, Strategic Planning, Community Outreach, Event Planning, Social Media, HTML, Editing, HTML + CSS, Prezi, Illustrator, Adobe Creative Suite, Spiritual Leadership, Spiritual Teacher, Spiritual Counselor, Higher Education
Education
University of Florida - Fredric G. Levin College of Law 2014 — 2017
Juris Doctor, Criminal Justice; Juvenile Justice, 3.0/4.0
Revelational Truth Ministries 2013 — 2014
Ministerial License, Theology and Religious Vocations
University of South Florida 2010 — 2013
BA, English focuses on New Media and Technical Communication; Criminology and General Business Minors., 3.54/4.0
Miami-Dade College, Homestead Campus 2009 — 2009
4.0/4.0
Florida Capital Resource Center May 2015 - August 2015
Kingdom Covenant Ministries June 2003 - August 2014
Alorica October 2013 - June 2014
Law Office of Julianne Holt January 2013 - May 2013
Modello Housing Agency June 2008 - August 2009
Skills
Public Speaking, Social Networking, Legal Research, Research, Creative Writing, Strategic Planning, Community Outreach, Event Planning, Social Media, HTML, Editing, HTML + CSS, Prezi, Illustrator, Adobe Creative Suite, Spiritual Leadership, Spiritual Teacher, Spiritual Counselor, Higher Education
Education
University of Florida - Fredric G. Levin College of Law 2014 — 2017
Juris Doctor, Criminal Justice; Juvenile Justice, 3.0/4.0
Revelational Truth Ministries 2013 — 2014
Ministerial License, Theology and Religious Vocations
University of South Florida 2010 — 2013
BA, English focuses on New Media and Technical Communication; Criminology and General Business Minors., 3.54/4.0
Miami-Dade College, Homestead Campus 2009 — 2009
4.0/4.0
Terry Hammerstone Terry Hammerstone's Alorica Experience September 2009 - June 2010
Job Owner at Unleashedtv
Industry Entertainment
Experience
Business Owner September 2012 - Present
Alorica September 2009 - June 2010
7-Eleven May 1998 - August 2009
Skills
Computer Repair, Computers, Computer Proficiency, Computer Maintenance, Technical Support, Technical Services, Network Administration, Windows Vista, Customer Service..., Troubleshooting, CRM, Printers, Call Centers, Help Desk Support, Customer Satisfaction, Windows 7, Computer Hardware, Networking, Hardware, Wireless Networking, Customer Service, Blackberry, Technical Training, Operating Systems, Software Installation, Routers, XP, Telecommunications, Microsoft Exchange, Maintenance & Repair, Telephony, Windows XP, Salesforce.com, Servers, OS X, Computer Security, Active Directory
Education
University of Houston 1994 — 1998
Business Owner September 2012 - Present
Alorica September 2009 - June 2010
7-Eleven May 1998 - August 2009
Skills
Computer Repair, Computers, Computer Proficiency, Computer Maintenance, Technical Support, Technical Services, Network Administration, Windows Vista, Customer Service..., Troubleshooting, CRM, Printers, Call Centers, Help Desk Support, Customer Satisfaction, Windows 7, Computer Hardware, Networking, Hardware, Wireless Networking, Customer Service, Blackberry, Technical Training, Operating Systems, Software Installation, Routers, XP, Telecommunications, Microsoft Exchange, Maintenance & Repair, Telephony, Windows XP, Salesforce.com, Servers, OS X, Computer Security, Active Directory
Education
University of Houston 1994 — 1998
JUAN GUDINO's Alorica Experience December 2010 - August 2011
Job Claims Generalist at Progressive Insurance
Industry Automotive
Experience
Progressive Insurance August 2011 - Present
Alorica December 2010 - August 2011
IN-N-OUT May 2005 - August 2011
GLAAD 2010 - 2010
Fontainebleu Optional Housing June 2008 - September 2008
United Latino Students November 2007 - June 2008
Skills
Customer Service, Emotional Intelligence, Training, Management, Team Building, Negotiation, Interpersonal Skills, Confidentiality, Communication, Microsoft Excel
Education
University of California, Santa Barbara 2006 — 2010
Bachelor of Arts, Sociology
Progressive Insurance August 2011 - Present
Alorica December 2010 - August 2011
IN-N-OUT May 2005 - August 2011
GLAAD 2010 - 2010
Fontainebleu Optional Housing June 2008 - September 2008
United Latino Students November 2007 - June 2008
Skills
Customer Service, Emotional Intelligence, Training, Management, Team Building, Negotiation, Interpersonal Skills, Confidentiality, Communication, Microsoft Excel
Education
University of California, Santa Barbara 2006 — 2010
Bachelor of Arts, Sociology
Jenny Linden Jenny Linden's Alorica Experience 2014 - 2015
Job Operations ManagerAlorica
Industry Telecommunications
Experience
Alorica 2014 - 2015
Skills
Customer Satisfaction, Customer Service, Account Management
Education
University of Nebraska at Omaha 2013 — 2015
currently seeking BGS
Alorica 2014 - 2015
Skills
Customer Satisfaction, Customer Service, Account Management
Education
University of Nebraska at Omaha 2013 — 2015
currently seeking BGS
Keirra Gordon-Smith Keirra Gordon-Smith's Alorica Experience August 2014 - January 2015
Job Front Desk Receptionist at Janzen Tamberi Wong Accounting Firm
Industry Accounting
Experience
Janzen Tamberi Wong August 2015 - Present
Alorica August 2014 - January 2015
Best Buy October 2013 - January 2014
Belk November 2012 - April 2013
Macy's October 2008 - January 2009
California State University, Los Angeles October 2007 - May 2008
Skills
Customer Service, Communication, Team Building, Team Leadership, Teamwork, Organizational..., Organizational..., Multi Tasking, Microsoft Office, Superior Computer Skills, Public Speaking, Youth Programs, Sales, Microsoft Word, Time Management, Data Entry, Microsoft Excel, Critical Thinking, Marketing, Social Networking, Cashiering, Research, Customer Satisfaction, Telephone Skills
Education
University of Phoenix-Central Valley Campus 2010 — 2013
Bachelor of Science (BS), Psychology
Janzen Tamberi Wong August 2015 - Present
Alorica August 2014 - January 2015
Best Buy October 2013 - January 2014
Belk November 2012 - April 2013
Macy's October 2008 - January 2009
California State University, Los Angeles October 2007 - May 2008
Skills
Customer Service, Communication, Team Building, Team Leadership, Teamwork, Organizational..., Organizational..., Multi Tasking, Microsoft Office, Superior Computer Skills, Public Speaking, Youth Programs, Sales, Microsoft Word, Time Management, Data Entry, Microsoft Excel, Critical Thinking, Marketing, Social Networking, Cashiering, Research, Customer Satisfaction, Telephone Skills
Education
University of Phoenix-Central Valley Campus 2010 — 2013
Bachelor of Science (BS), Psychology
Laura Eden Rush's Alorica Experience July 2014 - Present
Job Operations Manager at Alorica
Industry Telecommunications
Experience
Alorica July 2014 - Present
Skills
Credit Cards, Sales, Customer Service, Loans, Call Centers, Banking, Financial Services, Telecommunications
Education
University of Nebraska at Omaha 2006 — 2011
Bachelor of Arts, Communication; Communication Technology & Human Relationships; American Sign Language
Alorica July 2014 - Present
Skills
Credit Cards, Sales, Customer Service, Loans, Call Centers, Banking, Financial Services, Telecommunications
Education
University of Nebraska at Omaha 2006 — 2011
Bachelor of Arts, Communication; Communication Technology & Human Relationships; American Sign Language
Lorraine Pfaff Lorraine Pfaff's Alorica Experience January 2015 - Present
Job Project Manager Alorica
Industry Outsourcing/Offshoring
Experience
Alorica January 2015 - Present
Zions Bancorporation July 2013 - September 2014
Zions Bancorporation January 2012 - July 2013
American Express 2006 - January 2012
GE Financial Services 2000 - 2006
United States Army January 1993 - November 2003
T Cable Services January 1993 - January 2000
Skills
Six Sigma Black Belt..., Six Sigma Greenbelt..., Lean Operations, Six Sigma, Business Analysis, Project Management, Problem Solving, Strategic Planning, Team Leadership, Leadership Development, Cross-functional Team..., Credit Cards, Customer Retention, Customer Satisfaction, Leadership, Process Improvement, Customer Service, Call Centers, Customer Experience, Vendor Management, Relationship Management, Salesforce.com, Payments, Financial Services, Strategy, Banking, Management, Program Management
Education
University of Phoenix 2000 — 2003
MBA, Business Administration
University of Phoenix
B.S. B. M, MBA
Alorica January 2015 - Present
Zions Bancorporation July 2013 - September 2014
Zions Bancorporation January 2012 - July 2013
American Express 2006 - January 2012
GE Financial Services 2000 - 2006
United States Army January 1993 - November 2003
T Cable Services January 1993 - January 2000
Skills
Six Sigma Black Belt..., Six Sigma Greenbelt..., Lean Operations, Six Sigma, Business Analysis, Project Management, Problem Solving, Strategic Planning, Team Leadership, Leadership Development, Cross-functional Team..., Credit Cards, Customer Retention, Customer Satisfaction, Leadership, Process Improvement, Customer Service, Call Centers, Customer Experience, Vendor Management, Relationship Management, Salesforce.com, Payments, Financial Services, Strategy, Banking, Management, Program Management
Education
University of Phoenix 2000 — 2003
MBA, Business Administration
University of Phoenix
B.S. B. M, MBA
David Moudry David Moudry's Alorica Experience July 2009 - April 2015
Job Apheresis Manager | Biomedical Services
Industry Nonprofit Organization Management
Experience
American Red Cross April 2015 - Present
Alorica July 2009 - April 2015
American Red Cross January 2004 - July 2009
Skills
Process Improvement, Vendor Management, Visio, Business Analysis, Business Process, SharePoint, Software Documentation, SDLC, Analysis, Quality Assurance, Program Management, Project Management, Requirements Analysis, Cross-functional Team..., Requirements Gathering, Salesforce.com, Business Process..., Microsoft Excel, Microsoft Office, Call Centers, Leadership, Customer Service, Team Leadership, Team Building, Strategic Planning, Operations Management, Coaching, Risk Management, Training, Management
Education
University of Nebraska-Lincoln 1996 — 1998
Business Administration
American Red Cross April 2015 - Present
Alorica July 2009 - April 2015
American Red Cross January 2004 - July 2009
Skills
Process Improvement, Vendor Management, Visio, Business Analysis, Business Process, SharePoint, Software Documentation, SDLC, Analysis, Quality Assurance, Program Management, Project Management, Requirements Analysis, Cross-functional Team..., Requirements Gathering, Salesforce.com, Business Process..., Microsoft Excel, Microsoft Office, Call Centers, Leadership, Customer Service, Team Leadership, Team Building, Strategic Planning, Operations Management, Coaching, Risk Management, Training, Management
Education
University of Nebraska-Lincoln 1996 — 1998
Business Administration
Dawn Rich Dawn Rich's Alorica Experience May 2008 - February 2012
Job Student at University of Phoenix
Industry
Experience
Inurance Company August 2012 - March 2015
Alorica May 2008 - February 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Public Speaking, English, HTML, Windows, Time Management
Education
University of Phoenix 2013 — 2016
Doctor of Philosophy (PhD), Industrial and Organizational Psychology
University of Phoenix 2010 — 2013
Master's degree, Industrial and Organizational Psychology
University of Phoenix 2008 — 2010
Bachelor of Science (BS), Human Services Management
Inurance Company August 2012 - March 2015
Alorica May 2008 - February 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Public Speaking, English, HTML, Windows, Time Management
Education
University of Phoenix 2013 — 2016
Doctor of Philosophy (PhD), Industrial and Organizational Psychology
University of Phoenix 2010 — 2013
Master's degree, Industrial and Organizational Psychology
University of Phoenix 2008 — 2010
Bachelor of Science (BS), Human Services Management
Jacklyn Rodriguez's Alorica Experience August 2015 - Present
Job Product Specialist Operations
Industry Outsourcing/Offshoring
Experience
Alorica August 2015 - Present
Alorica March 2015 - August 2015
Skills
Human Resources, Customer Service, Call Centers, Cash Management, Inventory Management, System Administration, Office Administration, Classroom Management, Organizational..., PeopleSoft, Taleo, GIS, Spectrum, Interviews, Recruiting, Temporary Placement
Education
University of Phoenix 2015 — 2020
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Alorica August 2015 - Present
Alorica March 2015 - August 2015
Skills
Human Resources, Customer Service, Call Centers, Cash Management, Inventory Management, System Administration, Office Administration, Classroom Management, Organizational..., PeopleSoft, Taleo, GIS, Spectrum, Interviews, Recruiting, Temporary Placement
Education
University of Phoenix 2015 — 2020
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Carl Ware's Alorica Experience December 2014 - March 2015
Job RPO Recruiter at ManpowerGroup
Industry Professional Training & Coaching
Experience
ManpowerGroup May 2015 - Present
Atlanta Habitat for Humanity January 2014 - Present
Alorica December 2014 - March 2015
Acro Service Corp / Honeywell August 2014 - December 2014
The Home Depot April 2013 - January 2014
Xerox December 2011 - January 2013
DoubleTree by Hilton April 2011 - November 2011
Grandview C-4 School District August 2008 - January 2009
Higginsville School District July 2007 - August 2008
Sedalia School District August 2004 - July 2006
Skills
Training, Training Delivery, Instructional Design, Leadership, Talent Acquisition, Recruiting, Performance Management, Employee Relations, Flash Animation, Adobe Captive 6, Lectora, Camtasia, Organizational..., Learning Management, Coaching, Employee Engagement, Executive Coaching, Adobe Creative Suite, Talent Management, Change Management, Leadership Development, Needs Analysis, Blended Learning, Succession Planning, Management Development, Instructor-led Training, Employee Training, Captivate, E-Learning, Microsoft Office, AutoCAD, Microstation, Solidworks, Technical Recruiting, HR Consulting, Project Management, Management, Customer Service, Team Building
Education
Central Missouri State University 2002 — 2006
Technology Education, Education & Manufacturiing
University of Central Missouri 1998 — 2001
Industrial Technology, Manufacturing
ManpowerGroup May 2015 - Present
Atlanta Habitat for Humanity January 2014 - Present
Alorica December 2014 - March 2015
Acro Service Corp / Honeywell August 2014 - December 2014
The Home Depot April 2013 - January 2014
Xerox December 2011 - January 2013
DoubleTree by Hilton April 2011 - November 2011
Grandview C-4 School District August 2008 - January 2009
Higginsville School District July 2007 - August 2008
Sedalia School District August 2004 - July 2006
Skills
Training, Training Delivery, Instructional Design, Leadership, Talent Acquisition, Recruiting, Performance Management, Employee Relations, Flash Animation, Adobe Captive 6, Lectora, Camtasia, Organizational..., Learning Management, Coaching, Employee Engagement, Executive Coaching, Adobe Creative Suite, Talent Management, Change Management, Leadership Development, Needs Analysis, Blended Learning, Succession Planning, Management Development, Instructor-led Training, Employee Training, Captivate, E-Learning, Microsoft Office, AutoCAD, Microstation, Solidworks, Technical Recruiting, HR Consulting, Project Management, Management, Customer Service, Team Building
Education
Central Missouri State University 2002 — 2006
Technology Education, Education & Manufacturiing
University of Central Missouri 1998 — 2001
Industrial Technology, Manufacturing
Bothwell, Sharon Bothwell, Sharon's Alorica Experience January 2015 - Present
Job Sr Sales Enablement Proposal Manager at Alorica
Industry Telecommunications
Experience
Alorica January 2015 - Present
West Corporation December 2014 - Present
West Corporation 1997 - Present
Skills
Customer Satisfaction, Project Management, Process Improvement, Telecommunications, Vendor Management, Call Centers, Team Leadership
Education
Marian High School Omaha NE
High School
University of Nebraska at Omaha
Bachelor's Degree
Alorica January 2015 - Present
West Corporation December 2014 - Present
West Corporation 1997 - Present
Skills
Customer Satisfaction, Project Management, Process Improvement, Telecommunications, Vendor Management, Call Centers, Team Leadership
Education
Marian High School Omaha NE
High School
University of Nebraska at Omaha
Bachelor's Degree
Brooks Avery's Alorica Experience October 2010 - June 2011
Job Head Cashier at Lowe's Home Improvement
Industry Retail
Experience
Lowe's Home Improvement January 2014 - Present
Lowe's Home Improvement December 2011 - January 2014
Alorica October 2010 - June 2011
Walmart October 2008 - October 2010
C.H. Bull Company August 1999 - May 2007
Skills
Cashiering, Data Entry, 10 Key, Phone Skills, Phone Etiquette, Customer Service, Multi-line Phone, Filing, Cash Register, Ten Key, Clerical Skills, Cash Handling Experience, Fax, Payroll, Process Scheduler, Accounts Payable, Telephone Skills
Education
University of Phoenix 2011 — 2015
Working on Bachelor's, Accounting and Finance
NEC Bryman Campus 1994 — 1994
Diploma, Dental Assisting/Assistant
Terra Nova High School 1989 — 1993
Diploma
Lowe's Home Improvement January 2014 - Present
Lowe's Home Improvement December 2011 - January 2014
Alorica October 2010 - June 2011
Walmart October 2008 - October 2010
C.H. Bull Company August 1999 - May 2007
Skills
Cashiering, Data Entry, 10 Key, Phone Skills, Phone Etiquette, Customer Service, Multi-line Phone, Filing, Cash Register, Ten Key, Clerical Skills, Cash Handling Experience, Fax, Payroll, Process Scheduler, Accounts Payable, Telephone Skills
Education
University of Phoenix 2011 — 2015
Working on Bachelor's, Accounting and Finance
NEC Bryman Campus 1994 — 1994
Diploma, Dental Assisting/Assistant
Terra Nova High School 1989 — 1993
Diploma
Bonnie Orozco Bonnie Orozco's Alorica Experience August 2007 - October 2008
Job Office Assistant at Department of Social Services
Industry Consumer Services
Experience
Department of Social Services February 2015 - Present
La Bella Vista Club August 2013 - September 2014
Alorica August 2007 - October 2008
Skills
Microsoft Office, PowerPoint, Certified Medical..., Public Speaking, E-Learning, Organizational..., Positive behavior, Telemarketing, Research, Outlook, Administrative..., Technical Support, Microsoft Word, Microsoft Excel, Typing, Customer Service, Telephone Skills, Filing, Networking, Data Entry, Time Management
Education
University of Maryland University College 2014 — 2018
Bachelor of Applied Science (B.A.Sc.), Health Services Administration
Allied Business School 2011 — 2014
CMBS Certified Medical Billing Specialist / Medical Administrative Assistant, Medical billing and coding, 4.0
Department of Social Services February 2015 - Present
La Bella Vista Club August 2013 - September 2014
Alorica August 2007 - October 2008
Skills
Microsoft Office, PowerPoint, Certified Medical..., Public Speaking, E-Learning, Organizational..., Positive behavior, Telemarketing, Research, Outlook, Administrative..., Technical Support, Microsoft Word, Microsoft Excel, Typing, Customer Service, Telephone Skills, Filing, Networking, Data Entry, Time Management
Education
University of Maryland University College 2014 — 2018
Bachelor of Applied Science (B.A.Sc.), Health Services Administration
Allied Business School 2011 — 2014
CMBS Certified Medical Billing Specialist / Medical Administrative Assistant, Medical billing and coding, 4.0
Thad Rooney's Alorica Experience May 2013 - Present
Job Vice President of Operations and Client Services
Industry Outsourcing/Offshoring
Experience
Alorica May 2013 - Present
Alorica August 2007 - May 2013
Alorica August 2006 - August 2007
Centris Information Services July 2004 - August 2006
RQ2 April 2003 - June 2004
trg resour January 2000 - April 2003
MCI May 1996 - February 2000
Skills
Call Center, Outsourcing, Customer Service, Coaching, Business Planning, Vendor Management, Strategic Planning, Workforce Management, Customer Satisfaction, Team Building, Operations Management, Process Improvement, Customer Experience, Call Center Development, Management, P&L Management, Team Leadership, Performance Management, Change Management, Leadership Development, Telecommunications, Leadership, BPO, Call Centers, Business Analysis, Business Process..., Sales Management, Employee Relations, Sales Operations, Account Management, Hiring, Team Management, Quality Assurance, Training, Executive Management, Program Management, Human Resources, Cross-functional Team..., Business Development, Six Sigma, Customer Retention, Inbound Marketing, Sales, Contact Centers, Project Management, Contract Negotiation, Forecasting, Recruiting, CRM, Start-ups
Education
University of Maryland Baltimore 1992 — 1996
Education
Alorica May 2013 - Present
Alorica August 2007 - May 2013
Alorica August 2006 - August 2007
Centris Information Services July 2004 - August 2006
RQ2 April 2003 - June 2004
trg resour January 2000 - April 2003
MCI May 1996 - February 2000
Skills
Call Center, Outsourcing, Customer Service, Coaching, Business Planning, Vendor Management, Strategic Planning, Workforce Management, Customer Satisfaction, Team Building, Operations Management, Process Improvement, Customer Experience, Call Center Development, Management, P&L Management, Team Leadership, Performance Management, Change Management, Leadership Development, Telecommunications, Leadership, BPO, Call Centers, Business Analysis, Business Process..., Sales Management, Employee Relations, Sales Operations, Account Management, Hiring, Team Management, Quality Assurance, Training, Executive Management, Program Management, Human Resources, Cross-functional Team..., Business Development, Six Sigma, Customer Retention, Inbound Marketing, Sales, Contact Centers, Project Management, Contract Negotiation, Forecasting, Recruiting, CRM, Start-ups
Education
University of Maryland Baltimore 1992 — 1996
Education
Bruno Auguste's Alorica Experience July 2009 - August 2011
Job IT Service Desk Senior Analyst at Intelliteach
Industry Information Technology and Services
Experience
Intelliteach September 2013 - Present
Intelliteach August 2011 - Present
Intelliteach August 2011 - Present
Alorica July 2009 - August 2011
American Home Morgage (AHM Corp) October 2005 - August 2007
Skills
Active Directory, Windows 7, Windows Server, Citrix, XP, VMware, Help Desk Support, Microsoft Exchange, Technical Support, Troubleshooting, Computer Hardware, Operating Systems, Remote Desktop, Printers, Windows XP Pro, Visio, TCP/IP, HTML, Databases, Microsoft Office, Java, Visual Basic, Visual C#, ActionScript, C++, Software Engineering, Windows XP
Education
University of Phoenix 2013 — 2015
Master’s Degree, Management Information Systems and Services
University of Phoenix 2009 — 2013
Bachelor of Science (BS), Information Technology
Intelliteach September 2013 - Present
Intelliteach August 2011 - Present
Intelliteach August 2011 - Present
Alorica July 2009 - August 2011
American Home Morgage (AHM Corp) October 2005 - August 2007
Skills
Active Directory, Windows 7, Windows Server, Citrix, XP, VMware, Help Desk Support, Microsoft Exchange, Technical Support, Troubleshooting, Computer Hardware, Operating Systems, Remote Desktop, Printers, Windows XP Pro, Visio, TCP/IP, HTML, Databases, Microsoft Office, Java, Visual Basic, Visual C#, ActionScript, C++, Software Engineering, Windows XP
Education
University of Phoenix 2013 — 2015
Master’s Degree, Management Information Systems and Services
University of Phoenix 2009 — 2013
Bachelor of Science (BS), Information Technology
Brandon Morton Brandon Morton's Alorica Experience June 2011 - Present
Job Field Manager; Global Talent Acquistion
Industry Human Resources
Experience
Alorica June 2011 - Present
Alorica October 2010 - August 2011
U.S. Cellular (Flex Execs) July 2010 - October 2010
HP Enterprise Services October 2007 - December 2009
Victory Energy May 2007 - October 2007
GDH Consulting September 2006 - April 2007
Country Insurance & Financial Services 2004 - 2006
Ionex Telecommunications 2002 - 2004
Verizon 2000 - 2001
Sunoco 1999 - 2000
Skills
Call Center, Management, Negotiation, Applicant Tracking..., College Recruiting, Recruiting, Technical Recruiting, Internet Recruiting, Talent Acquisition, Employee Relations, Sourcing, Onboarding, Talent Management, Human Resources, HRIS, Benefits Administration, Contract Recruitment, Benefits Negotiation, Performance Management, Employee Benefits, Interviews, Organizational..., Temporary Placement, Taleo, New Hire Orientations, Hiring, Call Centers, Leadership, Customer Retention, Job Fairs, Screening, CRM, Deferred Compensation, Process Improvement, Employee Engagement, Workforce Planning, Screening Resumes, Payroll, Succession Planning, Staffing Services, HR Policies, Temporary Staffing, Employer Branding, Executive Search, Personnel Management, Employee Training, HR Consulting
Education
University of Oklahoma 2010 — 2012
Administrative Leadership
University of Phoenix
BS, Business Management
Alorica June 2011 - Present
Alorica October 2010 - August 2011
U.S. Cellular (Flex Execs) July 2010 - October 2010
HP Enterprise Services October 2007 - December 2009
Victory Energy May 2007 - October 2007
GDH Consulting September 2006 - April 2007
Country Insurance & Financial Services 2004 - 2006
Ionex Telecommunications 2002 - 2004
Verizon 2000 - 2001
Sunoco 1999 - 2000
Skills
Call Center, Management, Negotiation, Applicant Tracking..., College Recruiting, Recruiting, Technical Recruiting, Internet Recruiting, Talent Acquisition, Employee Relations, Sourcing, Onboarding, Talent Management, Human Resources, HRIS, Benefits Administration, Contract Recruitment, Benefits Negotiation, Performance Management, Employee Benefits, Interviews, Organizational..., Temporary Placement, Taleo, New Hire Orientations, Hiring, Call Centers, Leadership, Customer Retention, Job Fairs, Screening, CRM, Deferred Compensation, Process Improvement, Employee Engagement, Workforce Planning, Screening Resumes, Payroll, Succession Planning, Staffing Services, HR Policies, Temporary Staffing, Employer Branding, Executive Search, Personnel Management, Employee Training, HR Consulting
Education
University of Oklahoma 2010 — 2012
Administrative Leadership
University of Phoenix
BS, Business Management
Joshua Morison Joshua Morison's Alorica Experience July 2013 - Present
Job Tech Support Agent at Alorica
Industry Telecommunications
Experience
Alorica July 2013 - Present
Clear wireless September 2012 - March 2013
Jo-Ann Stores, Inc. April 2011 - October 2012
Pizza Hut August 2008 - November 2010
Alorica January 2008 - August 2008
EnCon Utah Llc July 2007 - January 2008
Pizza Hut March 2001 - July 2007
Wal-Mart July 2004 - June 2006
Skills
Track Record Of..., Computer Proficiency, Software, Works well in a team,..., Fast Learner, Customer Engagement, Windows, Microsoft Office, Microsoft SQL Server, GIMP, NetBeans, Microsoft Visual Studio..., Honest, Professional Organizing, Multitasking Skills
Education
University of Phoenix 2008 — 2013
Bachelor of Science (BS), Information Technology, Web Development
Tooele High School 1999 — 2003
GED, General Studies
Alorica July 2013 - Present
Clear wireless September 2012 - March 2013
Jo-Ann Stores, Inc. April 2011 - October 2012
Pizza Hut August 2008 - November 2010
Alorica January 2008 - August 2008
EnCon Utah Llc July 2007 - January 2008
Pizza Hut March 2001 - July 2007
Wal-Mart July 2004 - June 2006
Skills
Track Record Of..., Computer Proficiency, Software, Works well in a team,..., Fast Learner, Customer Engagement, Windows, Microsoft Office, Microsoft SQL Server, GIMP, NetBeans, Microsoft Visual Studio..., Honest, Professional Organizing, Multitasking Skills
Education
University of Phoenix 2008 — 2013
Bachelor of Science (BS), Information Technology, Web Development
Tooele High School 1999 — 2003
GED, General Studies
Theron Tacker Theron Tacker's Alorica Experience December 2012 - Present
Job HR Recruiter at Alorica
Industry Public Relations and Communications
Experience
Alorica December 2012 - Present
Alorica December 2012 - May 2013
Robison Medical Group Resource June 2012 - September 2012
Virginia College November 2011 - June 2012
Gannett Newspapers June 2007 - April 2011
Gannett Media Group June 2007 - April 2011
Gannett Media Group June 2007 - March 2011
Gannett Media Group 2007 - March 2011
Dollar-Thrifty Automotive Group September 2002 - September 2007
Thrifty Car Rental November 1992 - May 2007
Skills
Employee Relations, Team Building, Analysis, Problem Solving, Access, Excel, Negotiation, Customer Service, Process Improvement, Public Speaking, CMS, Microsoft Office, Communications..., PowerPoint, Outlook, Customer Relations, Research, Coaching, Word, Call Center, Interviewing, Mentoring, Hiring, Documentation, Microsoft Word, Microsoft Excel, Recruiting, Call Centers, Sales Management, Interviews, Software Documentation, Leadership, Performance Management, Process Management, Training, Sales, Employee Benefits, Customer Satisfaction, Management, Customer Retention, Payroll, Policy, Advertising, Quality Assurance, Time Management, Team Leadership, Employee Training, Account Management, Leadership Development, Project Management
Education
University of Oklahoma 1978 — 1981
BA, Journalism/Public Relations
University of Oklahoma 1978 — 1981
Bachelor of Arts, Journalism; Public Relations
University of Oklahoma 1978 — 1981
Bachelor of Arts, Journalism; Public Relations
Claremore Junior College 1976 — 1978
Associates of Arts, Marketing
Claremore Junior College 1976 — 1978
Associates of Arts, Marketing
Alorica December 2012 - Present
Alorica December 2012 - May 2013
Robison Medical Group Resource June 2012 - September 2012
Virginia College November 2011 - June 2012
Gannett Newspapers June 2007 - April 2011
Gannett Media Group June 2007 - April 2011
Gannett Media Group June 2007 - March 2011
Gannett Media Group 2007 - March 2011
Dollar-Thrifty Automotive Group September 2002 - September 2007
Thrifty Car Rental November 1992 - May 2007
Skills
Employee Relations, Team Building, Analysis, Problem Solving, Access, Excel, Negotiation, Customer Service, Process Improvement, Public Speaking, CMS, Microsoft Office, Communications..., PowerPoint, Outlook, Customer Relations, Research, Coaching, Word, Call Center, Interviewing, Mentoring, Hiring, Documentation, Microsoft Word, Microsoft Excel, Recruiting, Call Centers, Sales Management, Interviews, Software Documentation, Leadership, Performance Management, Process Management, Training, Sales, Employee Benefits, Customer Satisfaction, Management, Customer Retention, Payroll, Policy, Advertising, Quality Assurance, Time Management, Team Leadership, Employee Training, Account Management, Leadership Development, Project Management
Education
University of Oklahoma 1978 — 1981
BA, Journalism/Public Relations
University of Oklahoma 1978 — 1981
Bachelor of Arts, Journalism; Public Relations
University of Oklahoma 1978 — 1981
Bachelor of Arts, Journalism; Public Relations
Claremore Junior College 1976 — 1978
Associates of Arts, Marketing
Claremore Junior College 1976 — 1978
Associates of Arts, Marketing
Irene Melina Hickman's Alorica Experience August 2013 - May 2014
Job Title Research Technician at Tulsa County Tax Assessor
Industry Government Administration
Experience
Tulsa County Tax Assessor January 2014 - Present
Tulsa GOP 2013 - Present
Alorica August 2013 - May 2014
Indiana State Senate Majority Caucus December 2012 - April 2013
Special Olympics World Summer Games ATHENS 2011 June 2011 - July 2011
The American University of Athens, Greece January 2008 - July 2011
Bose Corporation July 1994 - July 1996
Skills
MS Office Suite, TQM, Customer Service, FedEx, Sabre, SAP R/3, Apple Software, Ubuntu, Public Relations, Social Media, Cultural Awareness, Cultural Diplomacy, Education, Intelligence Analysis, Marketing, Data Entry, Data Analysis, Macintosh Applications, Customer Satisfaction, Sales, Technical Support, Non-profit Volunteer, Problem Solving, Mentoring, Linux, Research, Microsoft Office, Legislative Relations, Critical Writing, Policy Analysis, Policy, Program Evaluation, Community Outreach, Fundraising, Political Science, Government, Legislation, Qualitative Research, European Integration, International..., Speech Writing, Nonprofits, Diplomacy, Volunteer Management, Strategic Communications, Grant Writing, Critical Thinking, Proposal Writing, Public Speaking, Administration
Education
University of Indianapolis 2011 — 2013
Master of Arts (M.A.) Candidate (4 hours required to complete degree), International Relations and Affairs
University of Indianapolis, Athens Campus 2010 — 2011
Master of Arts (M.A.) Candidate (completed 23 hours and Thesis), International Relations
The American University of Athens-Greece 2009 — 2010
Master of Arts (M.A.) Candidate (24 hours completed), Public Policy Analysis, 3.68 GPA
The American University of Athens-Greece 2007 — 2009
B.A, Political Science
TASIS Hellenic 1981 — 1989
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Tulsa County Tax Assessor January 2014 - Present
Tulsa GOP 2013 - Present
Alorica August 2013 - May 2014
Indiana State Senate Majority Caucus December 2012 - April 2013
Special Olympics World Summer Games ATHENS 2011 June 2011 - July 2011
The American University of Athens, Greece January 2008 - July 2011
Bose Corporation July 1994 - July 1996
Skills
MS Office Suite, TQM, Customer Service, FedEx, Sabre, SAP R/3, Apple Software, Ubuntu, Public Relations, Social Media, Cultural Awareness, Cultural Diplomacy, Education, Intelligence Analysis, Marketing, Data Entry, Data Analysis, Macintosh Applications, Customer Satisfaction, Sales, Technical Support, Non-profit Volunteer, Problem Solving, Mentoring, Linux, Research, Microsoft Office, Legislative Relations, Critical Writing, Policy Analysis, Policy, Program Evaluation, Community Outreach, Fundraising, Political Science, Government, Legislation, Qualitative Research, European Integration, International..., Speech Writing, Nonprofits, Diplomacy, Volunteer Management, Strategic Communications, Grant Writing, Critical Thinking, Proposal Writing, Public Speaking, Administration
Education
University of Indianapolis 2011 — 2013
Master of Arts (M.A.) Candidate (4 hours required to complete degree), International Relations and Affairs
University of Indianapolis, Athens Campus 2010 — 2011
Master of Arts (M.A.) Candidate (completed 23 hours and Thesis), International Relations
The American University of Athens-Greece 2009 — 2010
Master of Arts (M.A.) Candidate (24 hours completed), Public Policy Analysis, 3.68 GPA
The American University of Athens-Greece 2007 — 2009
B.A, Political Science
TASIS Hellenic 1981 — 1989
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Shelly Curry Shelly Curry's Alorica Experience November 2004 - Present
Job Recruiting & Training Manager at Alorica
Industry Human Resources
Experience
Alorica November 2004 - Present
Skills
Recruiting, Training, Employee Relations, OSHA, Employee Medical..., Call Centers, Talent Acquisition, Performance Management, HR Policies, New Hire Orientations, Benefits Administration, Talent Management, Interviews, Employee Training, Hiring, Management Development, Career Development, Resume Writing, Coaching, Screening Resumes, Job Fairs, Team Management, Leadership Development, Onboarding
Education
University of Colorado Colorado Springs 1984 — 1990
Master of Business Administration (M.B.A.), 3.9
Alorica November 2004 - Present
Skills
Recruiting, Training, Employee Relations, OSHA, Employee Medical..., Call Centers, Talent Acquisition, Performance Management, HR Policies, New Hire Orientations, Benefits Administration, Talent Management, Interviews, Employee Training, Hiring, Management Development, Career Development, Resume Writing, Coaching, Screening Resumes, Job Fairs, Team Management, Leadership Development, Onboarding
Education
University of Colorado Colorado Springs 1984 — 1990
Master of Business Administration (M.B.A.), 3.9
Courtney Bolen Courtney Bolen's Alorica Experience November 2010 - May 2013
Job Director of Human Resources
Industry Outsourcing/Offshoring
Experience
Indiana Beach May 2013 - Present
Thirty-One Gifts January 2012 - October 2014
Tormented Cycles Inc April 2012 - December 2013
Alorica November 2010 - May 2013
Indiana Beach May 2008 - October 2010
Six Flags Kentucky Kingdom April 2002 - April 2008
Skills
Recruiting, Onboarding, Employee Relations, Employee Benefits, Performance Management, HRIS, Applicant Tracking..., Benefits Administration, Talent Acquisition, Customer Service, Human Resources, Leadership Development, Training, Sales, Leadership, Call Centers, Employee Training, Hiring, Management, Payroll, PeopleSoft, Process Improvement
Education
Villanova University 2010 — 2011
Certificate, Human Resources Management and Services
University of Louisville 2002 — 2006
Bachelor of Applied Science (B.A.Sc.), Kinesiology and Exercise Science
Indiana Beach May 2013 - Present
Thirty-One Gifts January 2012 - October 2014
Tormented Cycles Inc April 2012 - December 2013
Alorica November 2010 - May 2013
Indiana Beach May 2008 - October 2010
Six Flags Kentucky Kingdom April 2002 - April 2008
Skills
Recruiting, Onboarding, Employee Relations, Employee Benefits, Performance Management, HRIS, Applicant Tracking..., Benefits Administration, Talent Acquisition, Customer Service, Human Resources, Leadership Development, Training, Sales, Leadership, Call Centers, Employee Training, Hiring, Management, Payroll, PeopleSoft, Process Improvement
Education
Villanova University 2010 — 2011
Certificate, Human Resources Management and Services
University of Louisville 2002 — 2006
Bachelor of Applied Science (B.A.Sc.), Kinesiology and Exercise Science
Tze Meng Lee's Alorica Experience January 2003 - December 2003
Job Software Development Manager, Mobile
Industry Computer Software
Experience
Workday December 2013 - Present
Rearden Commerce April 2012 - November 2013
Hewlett-Packard(Palm GBU) March 2011 - April 2012
Microsoft Corp December 2003 - March 2011
Alorica January 2003 - December 2003
Vividence Corp. 2000 - 2003
Skills
JavaScript, Web Applications, SQL, Object Oriented Design, Windows, C#, Mobile Applications, XML
Education
University of Nevada-Reno 1997 — 1999
Masters, Computer Science
University of Nevada-Reno 1993 — 1997
Bachelors, Chemical Engineering
St Andrews Secondary
Workday December 2013 - Present
Rearden Commerce April 2012 - November 2013
Hewlett-Packard(Palm GBU) March 2011 - April 2012
Microsoft Corp December 2003 - March 2011
Alorica January 2003 - December 2003
Vividence Corp. 2000 - 2003
Skills
JavaScript, Web Applications, SQL, Object Oriented Design, Windows, C#, Mobile Applications, XML
Education
University of Nevada-Reno 1997 — 1999
Masters, Computer Science
University of Nevada-Reno 1993 — 1997
Bachelors, Chemical Engineering
St Andrews Secondary
Robert Madsen's Alorica Experience January 2012 - Present
Job Finance
Industry Financial Services
Experience
Alorica January 2012 - Present
Green Plains Renewable Energy January 2011 - January 2012
US Navy May 1987 - January 2011
Gordmans June 2002 - November 2003
Nebraska Health System December 1998 - May 2002
Skills
Banking, Forecasting, Accounting, Credit Analysis, Finance, Process Improvement, Financial Analysis, Analysis, Financial Reporting, Auditing, Strategic Planning, Security, Cash Flow, Microsoft Excel, Internal Controls, General Ledger, Financial Accounting, Risk Assessment, Financial Statements, Account Reconciliation, Mergers & Acquisitions, Budgets, Treasury Management, Payroll
Education
University of Nebraska at Omaha 2005 — 2007
Master's, Business
University of Nebraska at Omaha
BSBA, Finance/Banking
Alorica January 2012 - Present
Green Plains Renewable Energy January 2011 - January 2012
US Navy May 1987 - January 2011
Gordmans June 2002 - November 2003
Nebraska Health System December 1998 - May 2002
Skills
Banking, Forecasting, Accounting, Credit Analysis, Finance, Process Improvement, Financial Analysis, Analysis, Financial Reporting, Auditing, Strategic Planning, Security, Cash Flow, Microsoft Excel, Internal Controls, General Ledger, Financial Accounting, Risk Assessment, Financial Statements, Account Reconciliation, Mergers & Acquisitions, Budgets, Treasury Management, Payroll
Education
University of Nebraska at Omaha 2005 — 2007
Master's, Business
University of Nebraska at Omaha
BSBA, Finance/Banking
Raymond Acosta's Alorica Experience September 2012 - Present
Job Director, Client Opertions at Alorica
Industry Telecommunications
Experience
Alorica September 2012 - Present
DialAmerica Marketing 1997 - 2002
Skills
Call Centers, Account Management, Contact Centers, Telemarketing, Management, Telecommunications, Team Leadership, Call Center, Customer Experience, Customer Retention, IVR, Outsourcing, Team Building, Lead Generation, Sales, Customer Satisfaction, Customer Service, CRM, Salesforce.com, Vendor Management, Process Improvement
Education
University of Nebraska at Omaha 1990 — 1996
Marketing
Alorica September 2012 - Present
DialAmerica Marketing 1997 - 2002
Skills
Call Centers, Account Management, Contact Centers, Telemarketing, Management, Telecommunications, Team Leadership, Call Center, Customer Experience, Customer Retention, IVR, Outsourcing, Team Building, Lead Generation, Sales, Customer Satisfaction, Customer Service, CRM, Salesforce.com, Vendor Management, Process Improvement
Education
University of Nebraska at Omaha 1990 — 1996
Marketing
Rodney Miller ▄'s Alorica Experience 1998 - 2000
Job Sr. Director Operations / Human Resources at PEI
Industry Executive Office
Experience
Nellson Nutraceutical January 2015 - Present
C.R. England March 2014 - Present
Crest Financial 2015 - 2015
Crest Financial 2015 - 2015
PEI November 2003 - February 2014
TelePerformance 2006 - 2007
Convergys July 2000 - February 2003
Alorica 1998 - 2000
Packard Bell (NEC) 1991 - 1998
Skills
Project Planning, Business Development, Performance Management, Recruiting, Management Consulting, Salesforce.com, Start-ups, Conflict Resolution, Outsourcing, Leadership, Project Management, Operations Management, Call Center, Call Processing, Account Management, Analysis, B2B, Business Planning, Business Strategy, CRM, Call Centers, Coaching, Customer Service, Deferred Compensation, Employee Benefits, Employee Relations, Employee Training, Program Management, Sales, Organizational..., Leadership Development, Strategic Planning, Succession Planning, Team Building, Management, Talent Management, Time Management, Strategy, Vendor Management, Workforce Planning, Training, Team Leadership, Lead Generation, Human Resources, Hiring, Executive Management, Interviews, Change Management, Temporary Placement, Process Improvement
Education
University of Phoenix 1999 — 2005
Bachelor of Business Administration (BBA), Business Administration and Management, General
East High School 1986 — 1990
High School Diploma
Nellson Nutraceutical January 2015 - Present
C.R. England March 2014 - Present
Crest Financial 2015 - 2015
Crest Financial 2015 - 2015
PEI November 2003 - February 2014
TelePerformance 2006 - 2007
Convergys July 2000 - February 2003
Alorica 1998 - 2000
Packard Bell (NEC) 1991 - 1998
Skills
Project Planning, Business Development, Performance Management, Recruiting, Management Consulting, Salesforce.com, Start-ups, Conflict Resolution, Outsourcing, Leadership, Project Management, Operations Management, Call Center, Call Processing, Account Management, Analysis, B2B, Business Planning, Business Strategy, CRM, Call Centers, Coaching, Customer Service, Deferred Compensation, Employee Benefits, Employee Relations, Employee Training, Program Management, Sales, Organizational..., Leadership Development, Strategic Planning, Succession Planning, Team Building, Management, Talent Management, Time Management, Strategy, Vendor Management, Workforce Planning, Training, Team Leadership, Lead Generation, Human Resources, Hiring, Executive Management, Interviews, Change Management, Temporary Placement, Process Improvement
Education
University of Phoenix 1999 — 2005
Bachelor of Business Administration (BBA), Business Administration and Management, General
East High School 1986 — 1990
High School Diploma
J. Scott Nebel's Alorica Experience January 2011 - Present
Job Operations Manager at Alorica
Industry Program Development
Experience
West Corporation January 2011 - Present
Alorica January 2011 - Present
Self - Employed (Special Projects) May 1999 - Present
Family Video September 2008 - January 2011
Cox Communications 2006 - 2008
Blockbuster September 2005 - December 2007
PayPal May 2000 - May 2005
Sitel September 1998 - June 2000
North Sea Productions July 1994 - November 1997
UNO TV January 1994 - August 1995
Skills
Screenwriting, Writing, Art, Editing, Film, Customer Service, Television, Customer Satisfaction, Training, Management, Creative Writing
Education
University of Nebraska at Omaha 1994 — 1996
Creative Writing
West Corporation January 2011 - Present
Alorica January 2011 - Present
Self - Employed (Special Projects) May 1999 - Present
Family Video September 2008 - January 2011
Cox Communications 2006 - 2008
Blockbuster September 2005 - December 2007
PayPal May 2000 - May 2005
Sitel September 1998 - June 2000
North Sea Productions July 1994 - November 1997
UNO TV January 1994 - August 1995
Skills
Screenwriting, Writing, Art, Editing, Film, Customer Service, Television, Customer Satisfaction, Training, Management, Creative Writing
Education
University of Nebraska at Omaha 1994 — 1996
Creative Writing
Tom Oare's Alorica Experience September 2008 - September 2013
Job Manager Contact Center Critical Systems at Support.com
Industry Computer Software
Experience
Support.com July 2015 - Present
Support.com September 2013 - July 2015
Alorica September 2008 - September 2013
Alorica October 2004 - September 2008
DecisionOne 2002 - 2005
Skills
Vendor Management, Process Improvement, Call Center, Unix, Change Management, Program Management, BPO, Workforce Management, Coaching, Customer Experience, Call Centers, Strategic Planning, CRM, Leadership, Customer Satisfaction, Team Leadership, Training, Telecommunications, Troubleshooting, Business Process..., Technical Support, Performance Management, Service Delivery, Software Documentation, Business Analysis, Call Center Development, Cross-functional Team..., Management, Contact Centers, Outsourcing, Avaya, Employee Management, Quality Assurance, ACD, Team Building, Team Management, Database Administration, Integration, Analysis, Databases, SQL
Education
University of Phoenix 2006 — 2008
MBA, Masters of Business Administration
University of Phoenix 2004 — 2006
Bachelor's degree, Information Technology
Support.com July 2015 - Present
Support.com September 2013 - July 2015
Alorica September 2008 - September 2013
Alorica October 2004 - September 2008
DecisionOne 2002 - 2005
Skills
Vendor Management, Process Improvement, Call Center, Unix, Change Management, Program Management, BPO, Workforce Management, Coaching, Customer Experience, Call Centers, Strategic Planning, CRM, Leadership, Customer Satisfaction, Team Leadership, Training, Telecommunications, Troubleshooting, Business Process..., Technical Support, Performance Management, Service Delivery, Software Documentation, Business Analysis, Call Center Development, Cross-functional Team..., Management, Contact Centers, Outsourcing, Avaya, Employee Management, Quality Assurance, ACD, Team Building, Team Management, Database Administration, Integration, Analysis, Databases, SQL
Education
University of Phoenix 2006 — 2008
MBA, Masters of Business Administration
University of Phoenix 2004 — 2006
Bachelor's degree, Information Technology
Jeff Tolbert's Alorica Experience 2002 - 2006
Job Network Administrator at Helmerich & Payne
Industry Computer Networking
Experience
Helmerich & Payne June 2011 - Present
St. John Health System June 2006 - June 2011
Alorica 2002 - 2006
Skills
Troubleshooting, Windows 7, Networking, Network Administration, CCNA, CCNA Security, Palo Alto Firewalls, Cisco Nexus, Cisco IOS, Cisco Wireless, Cisco Routers, VPN, Software Installation, Technical Support, Routers, Switches, Firewalls, Cisco Technologies, Active Directory, WAN
Education
University of Phoenix 2005 — 2007
Bachelor of Science in Information Technology, Information Technology
Vatterott 2001 — 2002
Diploma in Computer Technology, Computer Technology
Helmerich & Payne June 2011 - Present
St. John Health System June 2006 - June 2011
Alorica 2002 - 2006
Skills
Troubleshooting, Windows 7, Networking, Network Administration, CCNA, CCNA Security, Palo Alto Firewalls, Cisco Nexus, Cisco IOS, Cisco Wireless, Cisco Routers, VPN, Software Installation, Technical Support, Routers, Switches, Firewalls, Cisco Technologies, Active Directory, WAN
Education
University of Phoenix 2005 — 2007
Bachelor of Science in Information Technology, Information Technology
Vatterott 2001 — 2002
Diploma in Computer Technology, Computer Technology
Molly Sorenson's Alorica Experience March 2015 - Present
Job Client Services Program Manager at Alorica
Industry Telecommunications
Experience
Alorica March 2015 - Present
West Corporation December 2007 - March 2015
West Corporation August 2005 - December 2007
West Corporation March 2001 - August 2005
West Corporation May 1999 - March 2001
Skills
Telecommunications, Call Center, Call Centers, Account Management, CRM, Customer Satisfaction, Customer Service
Education
University of Nebraska-Lincoln 1990 — 1994
Alorica March 2015 - Present
West Corporation December 2007 - March 2015
West Corporation August 2005 - December 2007
West Corporation March 2001 - August 2005
West Corporation May 1999 - March 2001
Skills
Telecommunications, Call Center, Call Centers, Account Management, CRM, Customer Satisfaction, Customer Service
Education
University of Nebraska-Lincoln 1990 — 1994
Tom Belcastro's Alorica Experience September 2014 - Present
Job Business Development
Industry Automotive
Experience
Alorica September 2014 - Present
Right Hand Slide Racing 2004 - Present
Pay Spot February 2005 - August 2008
AT & T May 2000 - December 2004
Cadbury Schweppes Bottling Group August 1995 - May 2000
Skills
Business Planning, Sales Management, New Business Development, Retail, Negotiation, Business Strategy, Leadership, Marketing, Marketing Strategy, Start-ups
Education
University of Central Florida - College of Business Administration
Alorica September 2014 - Present
Right Hand Slide Racing 2004 - Present
Pay Spot February 2005 - August 2008
AT & T May 2000 - December 2004
Cadbury Schweppes Bottling Group August 1995 - May 2000
Skills
Business Planning, Sales Management, New Business Development, Retail, Negotiation, Business Strategy, Leadership, Marketing, Marketing Strategy, Start-ups
Education
University of Central Florida - College of Business Administration
LaTasha Cooper, MPH's Alorica Experience July 2008 - October 2010
Job Business Process Analyst at Philips Healthcare
Industry Medical Devices
Experience
Philips Healthcare October 2014 - Present
Philips Healthcare November 2010 - Present
Alorica July 2008 - October 2010
Harcourt Assessment May 2006 - May 2008
Aniz, Inc January 2006 - March 2006
Citi 2004 - 2005
Oxford Health Plans 2001 - 2004
USAA 2000 - 2001
Skills
Training, Quality Assurance, Process Improvement, Policy, Call Centers, Program Management, Customer Service, Management, Interviews, Microsoft Office, Customer Satisfaction, Team Leadership, Leadership, Performance Management, Data Analysis, Human Resources, Coaching, Recruiting, Time Management, Quality Management, Research, Team Building, Strategic Planning, CRM, PowerPoint, Microsoft Excel, Leadership Development, Analysis, Change Management, Process Scheduler, Health Promotion, Interventions, Microsoft Word, Preventive Medicine, Outlook, Community Outreach, Customer Service..., Employee Relations, Employee Training, Cross-functional Team..., Operations Management, Project Management, Vendor Management, Healthcare, Social Media, Testing, Troubleshooting, Employee Benefits, Kaizen
Education
University of Florida
B.S., Psychology
University of South Florida
MPH, Public Health, 3.79 GPA
Philips Healthcare October 2014 - Present
Philips Healthcare November 2010 - Present
Alorica July 2008 - October 2010
Harcourt Assessment May 2006 - May 2008
Aniz, Inc January 2006 - March 2006
Citi 2004 - 2005
Oxford Health Plans 2001 - 2004
USAA 2000 - 2001
Skills
Training, Quality Assurance, Process Improvement, Policy, Call Centers, Program Management, Customer Service, Management, Interviews, Microsoft Office, Customer Satisfaction, Team Leadership, Leadership, Performance Management, Data Analysis, Human Resources, Coaching, Recruiting, Time Management, Quality Management, Research, Team Building, Strategic Planning, CRM, PowerPoint, Microsoft Excel, Leadership Development, Analysis, Change Management, Process Scheduler, Health Promotion, Interventions, Microsoft Word, Preventive Medicine, Outlook, Community Outreach, Customer Service..., Employee Relations, Employee Training, Cross-functional Team..., Operations Management, Project Management, Vendor Management, Healthcare, Social Media, Testing, Troubleshooting, Employee Benefits, Kaizen
Education
University of Florida
B.S., Psychology
University of South Florida
MPH, Public Health, 3.79 GPA
Christine Nieto-Stevens's Alorica Experience August 1998 - Present
Job Program Manager at Alorica
Industry Telecommunications
Experience
Alorica August 1998 - Present
Skills
Account Management, Telecommunications, New Business Development, Sales Management, Solution Selling, Project Management, Business Development, Customer Service, Direct Sales, Negotiation, VoIP, Managed Services, Unified Communications, Marketing Strategy, Strategic Planning, B2B, Marketing, Key Account Management, Salesforce.com, CRM
Education
University of Nebraska at Omaha 1991 — 1995
BFA
UNO 1990 — 1995
Bachelor of Arts (B.A.)
Alorica August 1998 - Present
Skills
Account Management, Telecommunications, New Business Development, Sales Management, Solution Selling, Project Management, Business Development, Customer Service, Direct Sales, Negotiation, VoIP, Managed Services, Unified Communications, Marketing Strategy, Strategic Planning, B2B, Marketing, Key Account Management, Salesforce.com, CRM
Education
University of Nebraska at Omaha 1991 — 1995
BFA
UNO 1990 — 1995
Bachelor of Arts (B.A.)
Cindy Colony's Alorica Experience January 2000 - Present
Job Senior Director Client Operations at Alorica
Industry Telecommunications
Experience
Alorica January 2000 - Present
SITEL Corporation 1993 - 2000
Dun & Bradstreet 1985 - 1993
Skills
Management, Call Center, Customer Experience, Process Improvement, Program Management, Leadership, Call Centers, Analysis, Vendor Management, Account Management, CRM, Customer Satisfaction, Business Process...
Education
University of Nebraska at Kearney 1981 — 1985
Bachelor of Science, Business Administration with Marketing and Manageemnt Emphasis
Alorica January 2000 - Present
SITEL Corporation 1993 - 2000
Dun & Bradstreet 1985 - 1993
Skills
Management, Call Center, Customer Experience, Process Improvement, Program Management, Leadership, Call Centers, Analysis, Vendor Management, Account Management, CRM, Customer Satisfaction, Business Process...
Education
University of Nebraska at Kearney 1981 — 1985
Bachelor of Science, Business Administration with Marketing and Manageemnt Emphasis
Hope Le Morgan's Alorica Experience March 2015 - Present
Job Senior Client Operations Program Manager at Alorica
Industry Telecommunications
Experience
Alorica March 2015 - Present
West Corporation April 2011 - March 2015
West Corporation (WCMG) December 2006 - April 2011
Skills
Call Centers, Management, Telecommunications, Customer Experience, Vendor Management, Process Improvement, Customer Satisfaction, Customer Service, Leadership, IVR, Program Management, Outsourcing, Account Management, Troubleshooting, Team Leadership, Contact Centers, CRM, Team Building, Customer Retention
Education
University of Nebraska at Omaha
Alorica March 2015 - Present
West Corporation April 2011 - March 2015
West Corporation (WCMG) December 2006 - April 2011
Skills
Call Centers, Management, Telecommunications, Customer Experience, Vendor Management, Process Improvement, Customer Satisfaction, Customer Service, Leadership, IVR, Program Management, Outsourcing, Account Management, Troubleshooting, Team Leadership, Contact Centers, CRM, Team Building, Customer Retention
Education
University of Nebraska at Omaha
Sevket Yapar's Alorica Experience April 2006 - Present
Job Director of Information Technology and Client Solutions
Industry Information Technology and Services
Experience
Alorica April 2006 - Present
Skills
Virtualization, Vendor Management, Active Directory, Windows 7, IT Operations, Windows Server, Business Intelligence, Disaster Recovery, DNS, Group Policy, Cisco Technologies, Microsoft Operating..., VPN, Data Center, Firewalls, VMware ESX, Software Documentation, Citrix, Technical Support, Outsourcing, Business Analysis, Troubleshooting, Microsoft Exchange, Process Improvement, Servers, Cloud Computing, Service Delivery, Windows XP, Visio, CRM, VMware, System Administration, Microsoft SQL Server, ITIL, IT Management, SDLC, Network Administration, Call Centers, DHCP, SQL, PMP, Software Project..., Enterprise Architecture, SharePoint, Integration, IIS, XP, Avaya, Requirements Analysis, Call Center
Education
University of Louisville
BS, Computer Information Systems
Alorica April 2006 - Present
Skills
Virtualization, Vendor Management, Active Directory, Windows 7, IT Operations, Windows Server, Business Intelligence, Disaster Recovery, DNS, Group Policy, Cisco Technologies, Microsoft Operating..., VPN, Data Center, Firewalls, VMware ESX, Software Documentation, Citrix, Technical Support, Outsourcing, Business Analysis, Troubleshooting, Microsoft Exchange, Process Improvement, Servers, Cloud Computing, Service Delivery, Windows XP, Visio, CRM, VMware, System Administration, Microsoft SQL Server, ITIL, IT Management, SDLC, Network Administration, Call Centers, DHCP, SQL, PMP, Software Project..., Enterprise Architecture, SharePoint, Integration, IIS, XP, Avaya, Requirements Analysis, Call Center
Education
University of Louisville
BS, Computer Information Systems
Shanita Rice's Alorica Experience July 2013 - Present
Job Client Support Coordinator at Alorica
Industry Telecommunications
Experience
Alorica July 2013 - Present
West Corporation January 2006 - Present
Skills
Telecommunications, Customer Service..., Service Delivery..., Troubleshooting, Wireless, Management, VoIP, Outlook, PowerPoint, Microsoft Excel, Microsoft Word, Call Centers, IP, Integration, Networking
Education
University of Nebraska-Lincoln 1997 — 2003
Secondary Education and Teaching
Alorica July 2013 - Present
West Corporation January 2006 - Present
Skills
Telecommunications, Customer Service..., Service Delivery..., Troubleshooting, Wireless, Management, VoIP, Outlook, PowerPoint, Microsoft Excel, Microsoft Word, Call Centers, IP, Integration, Networking
Education
University of Nebraska-Lincoln 1997 — 2003
Secondary Education and Teaching
Adam Tighe's Alorica Experience March 2015 - Present
Job Finance Manager at Alorica
Industry Primary/Secondary Education
Experience
Alorica March 2015 - Present
West Corporation June 2012 - March 2015
West Asset Management March 2009 - June 2012
UNMC December 2005 - March 2009
First Data 2001 - 2005
Skills
Financial Analysis, Financial Reporting, Financial Modeling, Strategic Financial..., Variance Analysis, Accounting, Hyperion Enterprise, Finance, Cash Management, Financial Forecasting, Managerial Finance, Cost Accounting, Cash Flow, Internal Controls, Team Building, Business Analysis, Call Centers, Leadership, Management, Process Improvement
Education
University of Nebraska at Omaha 1997 — 2001
BS, Finance/Banking
Alorica March 2015 - Present
West Corporation June 2012 - March 2015
West Asset Management March 2009 - June 2012
UNMC December 2005 - March 2009
First Data 2001 - 2005
Skills
Financial Analysis, Financial Reporting, Financial Modeling, Strategic Financial..., Variance Analysis, Accounting, Hyperion Enterprise, Finance, Cash Management, Financial Forecasting, Managerial Finance, Cost Accounting, Cash Flow, Internal Controls, Team Building, Business Analysis, Call Centers, Leadership, Management, Process Improvement
Education
University of Nebraska at Omaha 1997 — 2001
BS, Finance/Banking
James Yakura's Alorica Experience May 2015 - Present
Job Tech Support at Alorica
Industry Computer Software
Experience
Alorica May 2015 - Present
Independent September 2010 - Present
Care and Share Food Bank for Southern Colorado December 2013 - December 2014
Presidential Campaign October 2008 - October 2012
Hollywood Groove 2011 - 2012
El Paso County Election Department May 2008 - August 2008
Skills
Web Design, Data Entry, OpenOffice, Programming, Tax Preparation, Research, Public Speaking, Microsoft Office, Team Building, Computer Music, C#, HTML, Computer Proficiency, Technical Writing, Python, Cooking, JavaScript, Blockworks (H&R Block...
Education
University of Colorado Colorado Springs 2008 — 2012
Bachelor of Innovation, Game Design and Development (not completed), Not completed
Alorica May 2015 - Present
Independent September 2010 - Present
Care and Share Food Bank for Southern Colorado December 2013 - December 2014
Presidential Campaign October 2008 - October 2012
Hollywood Groove 2011 - 2012
El Paso County Election Department May 2008 - August 2008
Skills
Web Design, Data Entry, OpenOffice, Programming, Tax Preparation, Research, Public Speaking, Microsoft Office, Team Building, Computer Music, C#, HTML, Computer Proficiency, Technical Writing, Python, Cooking, JavaScript, Blockworks (H&R Block...
Education
University of Colorado Colorado Springs 2008 — 2012
Bachelor of Innovation, Game Design and Development (not completed), Not completed
Esvaldo Lopez's Alorica Experience February 2008 - August 2008
Job Inbound Supervisor at Empire Today
Industry Telecommunications
Experience
Empire Today August 2009 - Present
Empire Today May 2009 - August 2009
Empire Today December 2008 - May 2009
Empire Today August 2008 - December 2008
Alorica February 2008 - August 2008
Alorica January 2008 - February 2008
Echostar July 2000 - January 2008
Education
University of Phoenix 2004 — 2006
Bachelor's, Business Management
Empire Today August 2009 - Present
Empire Today May 2009 - August 2009
Empire Today December 2008 - May 2009
Empire Today August 2008 - December 2008
Alorica February 2008 - August 2008
Alorica January 2008 - February 2008
Echostar July 2000 - January 2008
Education
University of Phoenix 2004 — 2006
Bachelor's, Business Management
Bill Abel's Alorica Experience August 1988 - Present
Job Director, Creative and Professional Services
Industry Telecommunications
Experience
Alorica August 1988 - Present
West Corporation August 1988 - March 2015
Skills
IVR, Telecommunications, Call Center, Direct Marketing, Lead Generation, Direrect Response TV, Advanced Speech...
Education
University of Nebraska at Omaha 1988 — 1993
Bachelor of Science, Political Science
Westside High School 1985 — 1988
Alorica August 1988 - Present
West Corporation August 1988 - March 2015
Skills
IVR, Telecommunications, Call Center, Direct Marketing, Lead Generation, Direrect Response TV, Advanced Speech...
Education
University of Nebraska at Omaha 1988 — 1993
Bachelor of Science, Political Science
Westside High School 1985 — 1988
Dale Deseck's Alorica Experience August 2008 - Present
Job Software Analyst at Alorica (formerly West Corp)
Industry Telecommunications
Experience
Alorica August 2008 - Present
University of Nebraska Medical Center May 2005 - August 2008
Prairie Voice Services July 2002 - August 2004
Oasis Gaming, Inc June 1999 - March 2001
Boystown March 1996 - June 1999
Grapevine Systems September 1992 - October 1995
Skills
Databases, SQL, SSIS, Microsoft SQL Server, SSAS 2008, Data Warehousing, VB.NET, T-SQL, Database Design, System Administration, SSRS, Access, Database Administration, Software Documentation, Oracle PL/SQL..., SDLC, Business Analysis, Requirements Analysis
Education
University of Nebraska at Omaha 1983 — 1991
Bachelor's Degree, Triple Major: Mgmt Info Systems, Decision Sciences, Production & Operations Mgmt, 2.9
Alorica August 2008 - Present
University of Nebraska Medical Center May 2005 - August 2008
Prairie Voice Services July 2002 - August 2004
Oasis Gaming, Inc June 1999 - March 2001
Boystown March 1996 - June 1999
Grapevine Systems September 1992 - October 1995
Skills
Databases, SQL, SSIS, Microsoft SQL Server, SSAS 2008, Data Warehousing, VB.NET, T-SQL, Database Design, System Administration, SSRS, Access, Database Administration, Software Documentation, Oracle PL/SQL..., SDLC, Business Analysis, Requirements Analysis
Education
University of Nebraska at Omaha 1983 — 1991
Bachelor's Degree, Triple Major: Mgmt Info Systems, Decision Sciences, Production & Operations Mgmt, 2.9
Anne Knotts's Alorica Experience November 2013 - Present
Job Veteran and Project Manager
Industry Marketing and Advertising
Experience
Alorica November 2013 - Present
Alter Trading Corporation August 2009 - November 2013
Tuell Tool Company, Inc May 2006 - April 2009
University of MO September 2005 - May 2006
Cintas Corporation October 2003 - September 2005
University of MO January 2003 - October 2003
U.S. Army January 1998 - May 2002
Skills
Negotiation, PowerPoint, Budgets, Event Planning, Human Resources, Inventory Management, Accounts Payable, Customer Service, Strategic Planning, Public Speaking, Payroll, Process Scheduler, Microsoft Excel, Marketing, Sales, Management, Team Building, Marketing Strategy, Leadership, Microsoft Office, Process Improvement, Microsoft Word, Social Media, Account Management, Operations Management
Education
University of Phoenix 2000 — 2002
MBA, Global Management
University of Missouri-Saint Louis 1990 — 1998
BSBA, Marketing
Alorica November 2013 - Present
Alter Trading Corporation August 2009 - November 2013
Tuell Tool Company, Inc May 2006 - April 2009
University of MO September 2005 - May 2006
Cintas Corporation October 2003 - September 2005
University of MO January 2003 - October 2003
U.S. Army January 1998 - May 2002
Skills
Negotiation, PowerPoint, Budgets, Event Planning, Human Resources, Inventory Management, Accounts Payable, Customer Service, Strategic Planning, Public Speaking, Payroll, Process Scheduler, Microsoft Excel, Marketing, Sales, Management, Team Building, Marketing Strategy, Leadership, Microsoft Office, Process Improvement, Microsoft Word, Social Media, Account Management, Operations Management
Education
University of Phoenix 2000 — 2002
MBA, Global Management
University of Missouri-Saint Louis 1990 — 1998
BSBA, Marketing
Jennifer Freeman's Alorica Experience March 2015 - Present
Job Technical Project Manager at Alorica
Industry Telecommunications
Experience
Alorica March 2015 - Present
West Corporation August 2011 - February 2015
West Corporation April 2007 - August 2011
Skills
IVR, Avaya, Call Center, Telephony, Contact Centers, Workforce Management, Vendor Management, VoIP, ACD, Telecommunications, Process Improvement, System Deployment, Outsourcing, Project Management, Data Center, Business Process..., Customer Satisfaction, BPO, Customer Experience, CTI, Customer Retention, CRM, Service Delivery, Team Leadership, Troubleshooting, Management, Leadership, Cross-functional Team..., Account Management, Mobile Devices, Quality Assurance, Call Centers, Visio, Team Management, ITIL, Program Management, SaaS, Software Documentation, Inbound Marketing, Product Management, SharePoint, Disaster Recovery, Networking, PMP, Business Analysis, Salesforce.com, Software Project..., IT Management, Operations Management
Education
University of Nebraska at Omaha
Business/Corporate Communications
Alorica March 2015 - Present
West Corporation August 2011 - February 2015
West Corporation April 2007 - August 2011
Skills
IVR, Avaya, Call Center, Telephony, Contact Centers, Workforce Management, Vendor Management, VoIP, ACD, Telecommunications, Process Improvement, System Deployment, Outsourcing, Project Management, Data Center, Business Process..., Customer Satisfaction, BPO, Customer Experience, CTI, Customer Retention, CRM, Service Delivery, Team Leadership, Troubleshooting, Management, Leadership, Cross-functional Team..., Account Management, Mobile Devices, Quality Assurance, Call Centers, Visio, Team Management, ITIL, Program Management, SaaS, Software Documentation, Inbound Marketing, Product Management, SharePoint, Disaster Recovery, Networking, PMP, Business Analysis, Salesforce.com, Software Project..., IT Management, Operations Management
Education
University of Nebraska at Omaha
Business/Corporate Communications
Shana Thorn's Alorica Experience June 2014 - July 2015
Job Business Development
Industry Information Technology and Services
Experience
Impulse Healthcare Solutions August 2015 - Present
Alorica June 2014 - July 2015
Quality Resources, inc May 2012 - March 2014
Beach Stuff Cheap.com February 2010 - May 2012
Rue Education April 2011 - January 2012
SLT Ventures October 2008 - February 2010
Advantage Open Mri Inc November 2005 - February 2008
BayCare Health System June 2000 - November 2005
The Florida Knee and Orthopedic Centers March 1998 - June 2000
Aspire Health Partners, Inc. January 1993 - February 1998
Skills
Marketing, Customer Service, Management, Sales, Leadership, Marketing Strategy, Team Building
Education
University of Central Florida
Bachelor's degree, Psychology
Lake Brantley High School
Impulse Healthcare Solutions August 2015 - Present
Alorica June 2014 - July 2015
Quality Resources, inc May 2012 - March 2014
Beach Stuff Cheap.com February 2010 - May 2012
Rue Education April 2011 - January 2012
SLT Ventures October 2008 - February 2010
Advantage Open Mri Inc November 2005 - February 2008
BayCare Health System June 2000 - November 2005
The Florida Knee and Orthopedic Centers March 1998 - June 2000
Aspire Health Partners, Inc. January 1993 - February 1998
Skills
Marketing, Customer Service, Management, Sales, Leadership, Marketing Strategy, Team Building
Education
University of Central Florida
Bachelor's degree, Psychology
Lake Brantley High School
Raegon Hernandez's Alorica Experience January 2014 - Present
Job Workforce Management Enterprise Scheduler at Alorica
Industry Telecommunications
Experience
Alorica January 2014 - Present
Alorica October 2012 - Present
Sprint June 2009 - October 2012
Skills
Call Centers, Wireless, VoIP, Network Design, Telecommunications, Telephony, Vendor Management, Mobile Devices, Customer Satisfaction, IP, Unified Communications, Managed Services, Microsoft Office, Microsoft Excel, Microsoft Word, Crystal Reports, Blue Pumpkin, IEX Total View, Customer Service, Process Improvement, Team Building, Customer Retention, Workforce Management, Leadership, Team Leadership, Management, Customer Experience, Troubleshooting, Social Networking
Education
University of Phoenix
Business Administration and Management, General
Alorica January 2014 - Present
Alorica October 2012 - Present
Sprint June 2009 - October 2012
Skills
Call Centers, Wireless, VoIP, Network Design, Telecommunications, Telephony, Vendor Management, Mobile Devices, Customer Satisfaction, IP, Unified Communications, Managed Services, Microsoft Office, Microsoft Excel, Microsoft Word, Crystal Reports, Blue Pumpkin, IEX Total View, Customer Service, Process Improvement, Team Building, Customer Retention, Workforce Management, Leadership, Team Leadership, Management, Customer Experience, Troubleshooting, Social Networking
Education
University of Phoenix
Business Administration and Management, General
Armando Lozano's Alorica Experience April 2014 - Present
Job Human Resources Recruiter at Alorica
Industry Military
Experience
Alorica April 2014 - Present
WyoTech May 2012 - February 2014
1st Arnored Division (G-1l October 2009 - May 2012
State Industrial Products April 2008 - August 2009
United States Marine Corps April 1988 - April 2008
Skills
Organizational..., Office Automation, Personnel Leadership, Recruitment/Retention, Planning, Account Management, Sales Support, Direct Sales, Personnel Development, Training & Development, Public Speaking, Executive Briefings, Federal Government Sales, Personnel Supervision, Team Leadership, Team Building, Team Management, Anti-terrorism..., Database Administration, System Administration, Database Management, Database Analysis, Information Assurance, Information Security..., Information Management, Event Planning, Project Planning, Operational Planning, Operations Management, Personnel Training, Staff Supervision, Staff Management, Staff Training, Training Of Staff, Chemicals, Customer Service, Water Treatment, Customer Relations, Inventory Management, Troubleshooting, Excel, Continuous Improvement, Microsoft Office, Sales Management, Word, Negotiation, Process Improvement, Problem Solving, Outlook, Cold Calling
Education
University of Maryland University College 1988 — 1989
Coronado High School, El Paso, Tx 1981 — 1985
High School Diploma, General Education
Alorica April 2014 - Present
WyoTech May 2012 - February 2014
1st Arnored Division (G-1l October 2009 - May 2012
State Industrial Products April 2008 - August 2009
United States Marine Corps April 1988 - April 2008
Skills
Organizational..., Office Automation, Personnel Leadership, Recruitment/Retention, Planning, Account Management, Sales Support, Direct Sales, Personnel Development, Training & Development, Public Speaking, Executive Briefings, Federal Government Sales, Personnel Supervision, Team Leadership, Team Building, Team Management, Anti-terrorism..., Database Administration, System Administration, Database Management, Database Analysis, Information Assurance, Information Security..., Information Management, Event Planning, Project Planning, Operational Planning, Operations Management, Personnel Training, Staff Supervision, Staff Management, Staff Training, Training Of Staff, Chemicals, Customer Service, Water Treatment, Customer Relations, Inventory Management, Troubleshooting, Excel, Continuous Improvement, Microsoft Office, Sales Management, Word, Negotiation, Process Improvement, Problem Solving, Outlook, Cold Calling
Education
University of Maryland University College 1988 — 1989
Coronado High School, El Paso, Tx 1981 — 1985
High School Diploma, General Education
David Hensley's Alorica Experience March 2015 - Present
Job Technical Project Manager at Alorica
Industry Telecommunications
Experience
Alorica March 2015 - Present
West Corporation June 2013 - March 2015
All Makes Office Equipment December 2010 - June 2013
Active Business Network July 2003 - November 2009
Transgenomic April 2001 - August 2002
Artios May 1999 - April 2001
Lucent Technologies April 1998 - May 1999
Skills
Project Management, Inventory Management, EDI, Inventory Control, Business Process..., Project Coordination, Customer Acquisition, Warehouse Management, Logistics, Sales, Microsoft Office, E-commerce, Solution Selling, E-commerce Consulting, Requirement..., Functional..., Customer Service, Specifications, Shipping, Great Plains Software, Purchasing, Leadership
Education
University of Nebraska at Omaha 1995 — 1998
BS of Engineering, Industrial Technology
Millard North 1988 — 1992
Alorica March 2015 - Present
West Corporation June 2013 - March 2015
All Makes Office Equipment December 2010 - June 2013
Active Business Network July 2003 - November 2009
Transgenomic April 2001 - August 2002
Artios May 1999 - April 2001
Lucent Technologies April 1998 - May 1999
Skills
Project Management, Inventory Management, EDI, Inventory Control, Business Process..., Project Coordination, Customer Acquisition, Warehouse Management, Logistics, Sales, Microsoft Office, E-commerce, Solution Selling, E-commerce Consulting, Requirement..., Functional..., Customer Service, Specifications, Shipping, Great Plains Software, Purchasing, Leadership
Education
University of Nebraska at Omaha 1995 — 1998
BS of Engineering, Industrial Technology
Millard North 1988 — 1992
Sam Switzer's Alorica Experience February 2012 - June 2013
Job Looking for employment at Financial
Industry Financial Services
Experience
Financial June 2013 - Present
Alorica February 2012 - June 2013
BNY Mellon October 2002 - February 2012
Skills
Fund Accounting, Fund Administration, Bloomberg, Corporate Actions, Hedge Funds, Securities, Fixed Income, Equities, Alternative Investments, Bloomberg Terminal, Derivatives, Account Reconciliation, Asset Management, Bonds, Financial Services, Financial Reporting, Investments, Settlement, Financial Analysis, Cash Management, Valuation, Trading, Mutual Funds, Portfolio Management, Finance, Risk Management, Financial Markets
Education
University of Oklahoma 1970 — 1973
B.B.A., Finance, Accounting, Marketing, Managemenr
Financial June 2013 - Present
Alorica February 2012 - June 2013
BNY Mellon October 2002 - February 2012
Skills
Fund Accounting, Fund Administration, Bloomberg, Corporate Actions, Hedge Funds, Securities, Fixed Income, Equities, Alternative Investments, Bloomberg Terminal, Derivatives, Account Reconciliation, Asset Management, Bonds, Financial Services, Financial Reporting, Investments, Settlement, Financial Analysis, Cash Management, Valuation, Trading, Mutual Funds, Portfolio Management, Finance, Risk Management, Financial Markets
Education
University of Oklahoma 1970 — 1973
B.B.A., Finance, Accounting, Marketing, Managemenr
Josh Wolfaardt's Alorica Experience March 2015 - Present
Job Service Technician at Alorica
Industry Public Relations and Communications
Experience
Alorica March 2015 - Present
Vision Trust Communications July 2013 - February 2015
T. Rowe Price September 2012 - January 2013
UCCS Residence Life and Housing August 2009 - May 2012
Skills
Social Media, Public Speaking, Blogging, Nonprofits, Public Relations, Teaching, Social Networking, Community Outreach, Fundraising, Event Planning, Program Management, Research, Microsoft Office
Education
University of Colorado Colorado Springs 2008 — 2012
Bachelor of Science (BS), Criminal Justice and Corrections
Air Academy High School 2004 — 2009
Diploma
Alorica March 2015 - Present
Vision Trust Communications July 2013 - February 2015
T. Rowe Price September 2012 - January 2013
UCCS Residence Life and Housing August 2009 - May 2012
Skills
Social Media, Public Speaking, Blogging, Nonprofits, Public Relations, Teaching, Social Networking, Community Outreach, Fundraising, Event Planning, Program Management, Research, Microsoft Office
Education
University of Colorado Colorado Springs 2008 — 2012
Bachelor of Science (BS), Criminal Justice and Corrections
Air Academy High School 2004 — 2009
Diploma
Sarah Hoburg's Alorica Experience July 2013 - Present
Job Senior Director of Client Operations at Alorica
Industry Telecommunications
Experience
Alorica July 2013 - Present
West Corporation February 2006 - June 2013
West Corporation January 2005 - January 2006
West Corporation April 2000 - December 2004
APAC Customer Services May 1998 - March 2000
Skills
Offshoring, Business Process..., Call Center, Vendor Management, Workforce Management, Call Centers, Customer Experience, Leadership, Program Management, Customer Satisfaction, Operations Management, Outsourcing, Training, Process Improvement, Management, Project Management, Account Management, Telecommunications, BPO, Customer Retention, Team Leadership, Quality Assurance, Networking, CRM, Executive Management, Contact Centers, Performance Management, Inbound Marketing, Telemarketing, Service Delivery, IVR, Cross-functional Team..., Salesforce.com, Lead Generation, Avaya, SaaS, Team Building, Team Management, Sales Operations, Solution Selling, Employee Training, Strategy, Product Management, Coaching, Managed Services, Professional Services, Call Center Development, CTI, Sales Process, P&L Management
Education
University of Northern Iowa 1989 — 1994
Bachelor's degree, English Language and Literature, General
Atlantic High School 1985 — 1989
English
Alorica July 2013 - Present
West Corporation February 2006 - June 2013
West Corporation January 2005 - January 2006
West Corporation April 2000 - December 2004
APAC Customer Services May 1998 - March 2000
Skills
Offshoring, Business Process..., Call Center, Vendor Management, Workforce Management, Call Centers, Customer Experience, Leadership, Program Management, Customer Satisfaction, Operations Management, Outsourcing, Training, Process Improvement, Management, Project Management, Account Management, Telecommunications, BPO, Customer Retention, Team Leadership, Quality Assurance, Networking, CRM, Executive Management, Contact Centers, Performance Management, Inbound Marketing, Telemarketing, Service Delivery, IVR, Cross-functional Team..., Salesforce.com, Lead Generation, Avaya, SaaS, Team Building, Team Management, Sales Operations, Solution Selling, Employee Training, Strategy, Product Management, Coaching, Managed Services, Professional Services, Call Center Development, CTI, Sales Process, P&L Management
Education
University of Northern Iowa 1989 — 1994
Bachelor's degree, English Language and Literature, General
Atlantic High School 1985 — 1989
English
Kerone Dixon's Alorica Experience September 2011 - May 2012
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
CGS September 2013 - Present
Benevis August 2011 - Present
Benevis May 2011 - Present
Alorica September 2011 - May 2012
Walgreens October 2009 - May 2010
Xerox January 2007 - February 2009
Skills
SQL, Java, JavaScript, Oracle, XP, HTML, Windows 7, MySQL, Operating Systems, Troubleshooting, Web Development
Education
University of Phoenix 2010 — 2012
Bachelors of Science, Information Technology
CGS September 2013 - Present
Benevis August 2011 - Present
Benevis May 2011 - Present
Alorica September 2011 - May 2012
Walgreens October 2009 - May 2010
Xerox January 2007 - February 2009
Skills
SQL, Java, JavaScript, Oracle, XP, HTML, Windows 7, MySQL, Operating Systems, Troubleshooting, Web Development
Education
University of Phoenix 2010 — 2012
Bachelors of Science, Information Technology
Danni Pruitt's Alorica Experience 2012 - 2013
Job CEO at Pruitt Consulting
Industry Professional Training & Coaching
Experience
Pruitt Consulting 1999 - Present
Alorica 2012 - 2013
The Training Associates 2012 - 2013
Cbeyond 2010 - 2012
RYLA Inc. 2007 - 2010
The Princeton Review 2004 - 2006
Charles Schwab 1985 - 1999
Skills
Leadership, Management, Training, Call Centers, Customer Service, Team Leadership, Team Building, Project Management, Coaching, Training Delivery, Team Management, Instructional Design, Curriculum Development, Employee Training, Curriculum Design, Curriculum Assessment, Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Office, Leadership Development, Customer Oriented, Financial Services, Time Management, Process Improvement, Telecommunications, Talent Acquisition, Sales, Benefits Open Enrollment, Non-profit Leadership, Needs Analysis, E-Learning, International Missions
Education
University of Houston
Pruitt Consulting 1999 - Present
Alorica 2012 - 2013
The Training Associates 2012 - 2013
Cbeyond 2010 - 2012
RYLA Inc. 2007 - 2010
The Princeton Review 2004 - 2006
Charles Schwab 1985 - 1999
Skills
Leadership, Management, Training, Call Centers, Customer Service, Team Leadership, Team Building, Project Management, Coaching, Training Delivery, Team Management, Instructional Design, Curriculum Development, Employee Training, Curriculum Design, Curriculum Assessment, Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Office, Leadership Development, Customer Oriented, Financial Services, Time Management, Process Improvement, Telecommunications, Talent Acquisition, Sales, Benefits Open Enrollment, Non-profit Leadership, Needs Analysis, E-Learning, International Missions
Education
University of Houston
Robert Rasco's Alorica Experience September 2011 - Present
Job Senior Business Account manager
Industry Financial Services
Experience
Alorica September 2011 - Present
Education
University of Central Florida 1994 — 1999
Criminal Justice
Alorica September 2011 - Present
Education
University of Central Florida 1994 — 1999
Criminal Justice
Khang Doan's Alorica Experience June 2006 - October 2011
Job QA at Lakeshorelearaning.com
Industry Information Technology and Services
Experience
N/A November 2012 - Present
Alorica June 2006 - October 2011
Skills
Quality Assurance, Troubleshooting, Call Center
Education
University of Maryland College Park 1996 — 1999
Bachelor's degree, Computer and Information Sciences and Support Services
N/A November 2012 - Present
Alorica June 2006 - October 2011
Skills
Quality Assurance, Troubleshooting, Call Center
Education
University of Maryland College Park 1996 — 1999
Bachelor's degree, Computer and Information Sciences and Support Services
Jay Wishnow's Alorica Experience 2011 - 2012
Job Inside Sales at Quill
Industry Business Supplies and Equipment
Experience
Alorica 2011 - 2012
Quill October 2006 - June 2011
Sprint Nextel January 2004 - September 2006
Freedom Mortgage July 1999 - September 2003
Skills
Interviewing, Call Center Development, Sales Trainer, Sales Process, Interviews, Customer Retention, Call Center, Cold Calling, Account Management, Direct Sales, Sales Management, Sales, Salesforce.com, Call Centers, New Business Development, B2B, Solution Selling, Management
Education
De Vry College 1993 — 1995
N/A, Communications
University of Delaware 1974 — 1975
na, Accounting
Alorica 2011 - 2012
Quill October 2006 - June 2011
Sprint Nextel January 2004 - September 2006
Freedom Mortgage July 1999 - September 2003
Skills
Interviewing, Call Center Development, Sales Trainer, Sales Process, Interviews, Customer Retention, Call Center, Cold Calling, Account Management, Direct Sales, Sales Management, Sales, Salesforce.com, Call Centers, New Business Development, B2B, Solution Selling, Management
Education
De Vry College 1993 — 1995
N/A, Communications
University of Delaware 1974 — 1975
na, Accounting
Carolann Icasiano's Alorica Experience August 2010 - September 2011
Job HR Generalist at Incase
Industry Public Policy
Experience
Incase December 2014 - Present
Prime-Line Products March 2014 - December 2014
Nexgrill Industries, Inc. August 2012 - December 2012
Alorica August 2010 - September 2011
Skills
Employee Benefits, Microsoft Excel, PowerPoint, Microsoft Office, Research, Outlook, Microsoft Word, Data Entry, Employee Relations, HR Policies, ADP ezLaborManager, Spanish, Ultipro, Microsoft Publisher, Access, sentric workforce, SentricWorkforce
Education
University of California, Riverside 2010 — 2013
BA, Public Policy
Incase December 2014 - Present
Prime-Line Products March 2014 - December 2014
Nexgrill Industries, Inc. August 2012 - December 2012
Alorica August 2010 - September 2011
Skills
Employee Benefits, Microsoft Excel, PowerPoint, Microsoft Office, Research, Outlook, Microsoft Word, Data Entry, Employee Relations, HR Policies, ADP ezLaborManager, Spanish, Ultipro, Microsoft Publisher, Access, sentric workforce, SentricWorkforce
Education
University of California, Riverside 2010 — 2013
BA, Public Policy
Stephanie Hertel's Alorica Experience June 2013 - Present
Job Director of Operations
Industry Computer Software
Experience
GnomeSpray Games May 2011 - Present
Alorica June 2013 - Present
Ecocion, Inc. March 2012 - May 2012
Strategic Staffing Solutions Inc June 2010 - December 2010
Diamond Wire Technology May 2005 - February 2007
Skills
Linux, HTML, Software Development, Visual Basic, Unix, C#, Web Applications, C++, CSS, Dreamweaver, Visio, XML, Programming, Web Development, Android
Education
University of Colorado at Colorado Springs
Computer Science, Game Creation
GnomeSpray Games May 2011 - Present
Alorica June 2013 - Present
Ecocion, Inc. March 2012 - May 2012
Strategic Staffing Solutions Inc June 2010 - December 2010
Diamond Wire Technology May 2005 - February 2007
Skills
Linux, HTML, Software Development, Visual Basic, Unix, C#, Web Applications, C++, CSS, Dreamweaver, Visio, XML, Programming, Web Development, Android
Education
University of Colorado at Colorado Springs
Computer Science, Game Creation
Sarah Treash's Alorica Experience February 2014 - July 2014
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Terre Haute Savings Bank August 2014 - Present
Alorica February 2014 - July 2014
Lowe's Home Improvement October 2011 - February 2014
Edward Jones May 2008 - October 2011
University of Indianapolis September 2008 - May 2011
Walmart May 2006 - August 2009
Skills
Windows 7, Troubleshooting, Visio, XP, Microsoft Office, System Administration, SQL, Windows, HTML, Customer Service, Software Documentation, Databases, Networking, Technical Support, Business Analysis
Education
Ivy Tech Community College-Wabash Valley 2014 — 2014
A+ certification
University of Indianapolis - School of Business 2007 — 2011
Bachelor of Science, Information Systems
Terre Haute Savings Bank August 2014 - Present
Alorica February 2014 - July 2014
Lowe's Home Improvement October 2011 - February 2014
Edward Jones May 2008 - October 2011
University of Indianapolis September 2008 - May 2011
Walmart May 2006 - August 2009
Skills
Windows 7, Troubleshooting, Visio, XP, Microsoft Office, System Administration, SQL, Windows, HTML, Customer Service, Software Documentation, Databases, Networking, Technical Support, Business Analysis
Education
Ivy Tech Community College-Wabash Valley 2014 — 2014
A+ certification
University of Indianapolis - School of Business 2007 — 2011
Bachelor of Science, Information Systems
Lisa Scurry's Alorica Experience November 2011 - February 2012
Job Records Clerk at Fulton County
Industry Government Administration
Experience
Fulton County February 2012 - Present
Kmart Corporation February 2012 - Present
Alorica November 2011 - February 2012
Carl D. Perkins Job Corps Center July 2010 - August 2011
Skills
Customer Service, Microsoft Office, Administration, Fast Learner, Teamwork, Self Starter, Persistent
Education
University of Phoenix-Atlanta Campus 2011 — 2015
Bachelor's degree, Business Administration and Management, General, 3.5
Fulton County February 2012 - Present
Kmart Corporation February 2012 - Present
Alorica November 2011 - February 2012
Carl D. Perkins Job Corps Center July 2010 - August 2011
Skills
Customer Service, Microsoft Office, Administration, Fast Learner, Teamwork, Self Starter, Persistent
Education
University of Phoenix-Atlanta Campus 2011 — 2015
Bachelor's degree, Business Administration and Management, General, 3.5
Jana Rowe's Alorica Experience February 2012 - Present
Job Tech Support/Customer Service at Alorica
Industry Information Technology and Services
Experience
Alorica February 2012 - Present
Education
University of Phoenix 2004 — 2004
Clay High School 1997 — 2000
High School Diploma
Alorica February 2012 - Present
Education
University of Phoenix 2004 — 2004
Clay High School 1997 — 2000
High School Diploma
Duygu Yapar's Alorica Experience July 2014 - Present
Job Solution Architect/Technical Business Analyst at Alorica
Industry Information Technology and Services
Experience
Alorica July 2014 - Present
Alorica August 2012 - June 2014
Alorica July 2009 - July 2012
PRC, LLC 2007 - 2007
Norwegian Cruise Line 2006 - 2007
Trover Solutions 2001 - 2006
Skills
Microsoft SQL Server, Oracle SQL, SQL, Visio, Software Documentation, Business Analysis, Requirements Analysis, Process Improvement, SDLC, Systems Analysis, Business Intelligence, Software Project..., Troubleshooting, Requirements Gathering, User Acceptance Testing, Testing
Education
University of Louisville
Bachelor of Science (BS), Computer Information Systems
Alorica July 2014 - Present
Alorica August 2012 - June 2014
Alorica July 2009 - July 2012
PRC, LLC 2007 - 2007
Norwegian Cruise Line 2006 - 2007
Trover Solutions 2001 - 2006
Skills
Microsoft SQL Server, Oracle SQL, SQL, Visio, Software Documentation, Business Analysis, Requirements Analysis, Process Improvement, SDLC, Systems Analysis, Business Intelligence, Software Project..., Troubleshooting, Requirements Gathering, User Acceptance Testing, Testing
Education
University of Louisville
Bachelor of Science (BS), Computer Information Systems
Parrish Reid's Alorica Experience December 2011 - Present
Job Operations Manager at Alorica
Industry Telecommunications
Experience
Alorica December 2011 - Present
Education
University of Illinois at Chicago
Business Management
Alorica December 2011 - Present
Education
University of Illinois at Chicago
Business Management
Kevin Kraska's Alorica Experience September 2002 - Present
Job Account Manager at Alorica
Industry Telecommunications
Experience
Alorica September 2002 - Present
Education
University of Nebraska at Omaha 1991 — 1994
Bachelor's Degree, Banking and Finance
Alorica September 2002 - Present
Education
University of Nebraska at Omaha 1991 — 1994
Bachelor's Degree, Banking and Finance
Jesse Grant's Alorica Experience June 2011 - September 2011
Job Dispatcher at AmbuTrans, Inc.
Industry Writing and Editing
Experience
Ambu-Trans, Inc. March 2014 - Present
Word of the Nerd May 2013 - October 2014
A&M Towing September 2013 - March 2014
Alorica June 2011 - September 2011
Tyrant Games February 1998 - March 2010
Skills
Writing, Creative Writing, News Writing, Speech Writing, Editing, Copy Editing, Game Design, Gameplay, Game Mechanics, Dispatching, Deliveries
Education
Wayne State University 2000 — 2003
Bachelor's degree, Interdisciplinary Studies
University of Michigan 1994 — 1996
Asian Studies/Civilization
Ambu-Trans, Inc. March 2014 - Present
Word of the Nerd May 2013 - October 2014
A&M Towing September 2013 - March 2014
Alorica June 2011 - September 2011
Tyrant Games February 1998 - March 2010
Skills
Writing, Creative Writing, News Writing, Speech Writing, Editing, Copy Editing, Game Design, Gameplay, Game Mechanics, Dispatching, Deliveries
Education
Wayne State University 2000 — 2003
Bachelor's degree, Interdisciplinary Studies
University of Michigan 1994 — 1996
Asian Studies/Civilization
Sharon Pullen's Alorica Experience September 2013 - Present
Job Employee Relations Coordinator at Alorica
Industry Aviation & Aerospace
Experience
Alorica September 2013 - Present
Spirit AeroSystems 2004 - 2013
Education
University of Phoenix-Tulsa Campus 2006 — 2008
Bachelor’s Degree, Management, 3.96
Alorica September 2013 - Present
Spirit AeroSystems 2004 - 2013
Education
University of Phoenix-Tulsa Campus 2006 — 2008
Bachelor’s Degree, Management, 3.96
Joseph Mazzarella's Alorica Experience March 2012 - October 2013
Job Accounts Payable Specialist at Jones Lang LaSalle
Industry Commercial Real Estate
Experience
Jones Lang LaSalle October 2013 - Present
Alorica March 2012 - October 2013
Skills
Social Networking, Music, Creative Problem Solving, Accurate Data Entry, Sales, Positive Personality, Time & Attendance, Sports Coaching, Training, Microsoft Office 2007
Education
University of Colorado Colorado Springs
Jones Lang LaSalle October 2013 - Present
Alorica March 2012 - October 2013
Skills
Social Networking, Music, Creative Problem Solving, Accurate Data Entry, Sales, Positive Personality, Time & Attendance, Sports Coaching, Training, Microsoft Office 2007
Education
University of Colorado Colorado Springs
Brittany Goodwin's Alorica Experience July 2013 - Present
Job Customer Service Rep at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica July 2013 - Present
Kids Kare Schools June 2010 - July 2013
Education
University of Phoenix 2012 — 2015
Bachelor's degree, Human Services, General
Alorica July 2013 - Present
Kids Kare Schools June 2010 - July 2013
Education
University of Phoenix 2012 — 2015
Bachelor's degree, Human Services, General
Claudia Paredes's Alorica Experience June 2009 - February 2012
Job
Industry Human Resources
Experience
KAEGAN Corporation June 2014 - Present
American Road Group February 2012 - June 2014
Alorica June 2009 - February 2012
Beacon Hospice, an Amedisys company October 2006 - September 2008
Skills
Benefits Administration, Human Resources, Employee Relations, Recruiting, FMLA, ADP Payroll, Compensation & Benefit, FSLA, DOL, Program Implementation, HRIS Database Management, Account Reconciliation, Fund Accounting, COBRA, Auditing, Multi-state Payroll..., Department Budgeting, Workers Compensation, Compensation & Benefits...
Education
University of Massachusetts Boston 1999 — 2004
Bachelor of Arts (B.A.), Political Science and Government/ Sociology
KAEGAN Corporation June 2014 - Present
American Road Group February 2012 - June 2014
Alorica June 2009 - February 2012
Beacon Hospice, an Amedisys company October 2006 - September 2008
Skills
Benefits Administration, Human Resources, Employee Relations, Recruiting, FMLA, ADP Payroll, Compensation & Benefit, FSLA, DOL, Program Implementation, HRIS Database Management, Account Reconciliation, Fund Accounting, COBRA, Auditing, Multi-state Payroll..., Department Budgeting, Workers Compensation, Compensation & Benefits...
Education
University of Massachusetts Boston 1999 — 2004
Bachelor of Arts (B.A.), Political Science and Government/ Sociology
Paul Sylvestre's Alorica Experience June 2014 - August 2014
Job Student at University of Central Florida
Industry
Experience
University of Central Florida August 2014 - Present
Alorica June 2014 - August 2014
McDonalds May 2013 - June 2014
Skills
Customer Service, Food Service Operations, Windows 7, Windows 8, Windows 8.1, Data Entry, Databases
Education
University of Central Florida 2014 — 2018
University of Central Florida August 2014 - Present
Alorica June 2014 - August 2014
McDonalds May 2013 - June 2014
Skills
Customer Service, Food Service Operations, Windows 7, Windows 8, Windows 8.1, Data Entry, Databases
Education
University of Central Florida 2014 — 2018
Ryan Somers's Alorica Experience June 2015 - Present
Job Retention Speialist at Alorica
Industry Consumer Services
Experience
Alorica June 2015 - Present
Menards March 2015 - June 2015
Alorica November 2014 - December 2014
Noodles & Company March 2014 - July 2014
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Leadership
Education
University of Phoenix 2015 — 2017
Washburn Rural High School 2011 — 2012
Diploma
Washburn Institute of Technology
Alorica June 2015 - Present
Menards March 2015 - June 2015
Alorica November 2014 - December 2014
Noodles & Company March 2014 - July 2014
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Leadership
Education
University of Phoenix 2015 — 2017
Washburn Rural High School 2011 — 2012
Diploma
Washburn Institute of Technology
Alex Haddock's Alorica Experience March 2014 - Present
Job Universal Service Executive at Alorica
Industry Telecommunications
Experience
Alorica March 2014 - Present
Skills
Experience in..., Experience in...
Education
University of Nebraska-Lincoln
Bachelor of Arts (B.A.), History
Alorica March 2014 - Present
Skills
Experience in..., Experience in...
Education
University of Nebraska-Lincoln
Bachelor of Arts (B.A.), History
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY