Alorica Company
Industry: Company
DescriptionHeadquarters: Irvine, California, United States CEO: Andy Lee (1999–) Founded: 1999 Subsidiaries: Precision Response Corporation,
Alorica List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Alorica. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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2,179 Alorica employees in database. Find out everything there's to know about Alorica employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Alorica Employees
Employee
Years
Job
Industry
Jeff Farr Jeff Farr's Alorica Experience December 2009 - January 2013
Job Sales Capture Lead at Accenture
Industry Outsourcing/Offshoring
Experience
Accenture January 2013 - Present
Alorica December 2009 - January 2013
V12 Group May 2008 - November 2009
PointClear January 2004 - April 2007
Telvista 2001 - 2004
Skills
Lead Generation
Education
State University of New York College at Cortland 1986 — 1990
BS, Health Science
Accenture January 2013 - Present
Alorica December 2009 - January 2013
V12 Group May 2008 - November 2009
PointClear January 2004 - April 2007
Telvista 2001 - 2004
Skills
Lead Generation
Education
State University of New York College at Cortland 1986 — 1990
BS, Health Science
Sunshine Williams's Alorica Experience October 2003 - December 2004
Job CMP Advisor at Verizon Enterprise Solutions
Industry Telecommunications
Experience
Verizon Enterprise Solutions January 2015 - Present
Verizon Wireless April 2012 - Present
Verizon Wireless April 2011 - April 2012
Verizon Wireless April 2008 - April 2011
Verizon Wireless August 2007 - April 2008
Verizon Wireless February 2007 - August 2007
Verizon Wireless March 2005 - February 2007
Alorica October 2003 - December 2004
Farmers Insurance August 2003 - June 2004
Alorica October 2002 - October 2003
Skills
Telecommunications, Wireless, LTE, Mobile Devices, 4G, M2M, CDMA, Call Center, Cellular Communications, VoIP, Solution Selling, EVDO, 3G, Customer Experience, Account Management, Training, Call Centers, Troubleshooting, CRM, Cross-functional Team..., Leadership, Quality Assurance
Education
Strayer University 2012 — 2014
Associate's Degree, Business Administration, Management and Operations, 3.89
Strayer University 2014 — 2016
Bachelor's Degree, Business Administration and Management, Project Management, 3.9
Verizon Enterprise Solutions January 2015 - Present
Verizon Wireless April 2012 - Present
Verizon Wireless April 2011 - April 2012
Verizon Wireless April 2008 - April 2011
Verizon Wireless August 2007 - April 2008
Verizon Wireless February 2007 - August 2007
Verizon Wireless March 2005 - February 2007
Alorica October 2003 - December 2004
Farmers Insurance August 2003 - June 2004
Alorica October 2002 - October 2003
Skills
Telecommunications, Wireless, LTE, Mobile Devices, 4G, M2M, CDMA, Call Center, Cellular Communications, VoIP, Solution Selling, EVDO, 3G, Customer Experience, Account Management, Training, Call Centers, Troubleshooting, CRM, Cross-functional Team..., Leadership, Quality Assurance
Education
Strayer University 2012 — 2014
Associate's Degree, Business Administration, Management and Operations, 3.89
Strayer University 2014 — 2016
Bachelor's Degree, Business Administration and Management, Project Management, 3.9
Mark Etterman's Alorica Experience October 2008 - Present
Job Customer Experience Analyst at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica October 2008 - Present
River Street Grille January 2007 - December 2007
Applebee's April 1988 - March 1999
Skills
Call Centers, Contact Centers, Customer Experience, Customer Satisfaction, Outsourcing, Team Management, Team Leadership, Corporate Communications, Time Management, Research, Schedules, Email, Microsoft Excel, Microsoft Word, Visio, BPO, Technical Support
Education
University of Phoenix 2009 — 2014
Associate of Arts (AA), Information Technology
Southern Polytechnic State University 1985 — 1986
Computer Programming
Alorica October 2008 - Present
River Street Grille January 2007 - December 2007
Applebee's April 1988 - March 1999
Skills
Call Centers, Contact Centers, Customer Experience, Customer Satisfaction, Outsourcing, Team Management, Team Leadership, Corporate Communications, Time Management, Research, Schedules, Email, Microsoft Excel, Microsoft Word, Visio, BPO, Technical Support
Education
University of Phoenix 2009 — 2014
Associate of Arts (AA), Information Technology
Southern Polytechnic State University 1985 — 1986
Computer Programming
Wesley Johnston Wesley Johnston's Alorica Experience August 2009 - May 2013
Job Safety Supervisor at Trinity Industries, Inc.
Industry Railroad Manufacture
Experience
Trinity Industries, Inc. June 2013 - Present
Alorica August 2009 - May 2013
Tau Kappa Epsilon Fraternity June 2010 - April 2013
Dallas Airmotive June 2012 - August 2012
DH Enterprises May 2008 - August 2008
Skills
Industrial Safety, Workplace Safety, Safety Management..., Fire Safety, First Aid, Ergonomics, Inspection, Risk Management, Hazardous Waste..., Hazardous Materials, Occupational Health, Microsoft Office, Construction Safety, Time Management, Training, Industrial Hygiene, Management, Hazard Recognition, Public Safety, Accounting, Safety Management, Safety, Safety Engineering, Risk Based Inspection, Microsoft Office 2007, Business Management, Statistics, Economics, Job Hazard Analysis, Fault Tree Analysis, Manufacturing, Environmental Compliance, Environmental Awareness, Supervisory Skills, Leadership, Job Scheduling, Evacuation, Fall Protection, Accident Investigation, First Responder, Hazard Communications, Hazard Analysis, Workers Compensation, Workers' Compensation..., Risk Assessment, EHS, Emergency Management, PowerPoint, Microsoft Excel, Microsoft Word
Education
Southeastern Oklahoma State University 2009 — 2013
Bachelor's Degree, Occupational Safety and Health Technology/Technician, Senior
Trinity Industries, Inc. June 2013 - Present
Alorica August 2009 - May 2013
Tau Kappa Epsilon Fraternity June 2010 - April 2013
Dallas Airmotive June 2012 - August 2012
DH Enterprises May 2008 - August 2008
Skills
Industrial Safety, Workplace Safety, Safety Management..., Fire Safety, First Aid, Ergonomics, Inspection, Risk Management, Hazardous Waste..., Hazardous Materials, Occupational Health, Microsoft Office, Construction Safety, Time Management, Training, Industrial Hygiene, Management, Hazard Recognition, Public Safety, Accounting, Safety Management, Safety, Safety Engineering, Risk Based Inspection, Microsoft Office 2007, Business Management, Statistics, Economics, Job Hazard Analysis, Fault Tree Analysis, Manufacturing, Environmental Compliance, Environmental Awareness, Supervisory Skills, Leadership, Job Scheduling, Evacuation, Fall Protection, Accident Investigation, First Responder, Hazard Communications, Hazard Analysis, Workers Compensation, Workers' Compensation..., Risk Assessment, EHS, Emergency Management, PowerPoint, Microsoft Excel, Microsoft Word
Education
Southeastern Oklahoma State University 2009 — 2013
Bachelor's Degree, Occupational Safety and Health Technology/Technician, Senior
Kirsten DeWitty Kirsten DeWitty's Alorica Experience June 2011 - August 2012
Job Content Analyst at SafeGuard Products
Industry Retail
Experience
Safe-Guard Products April 2015 - Present
Victoria's Secret October 2013 - Present
IBM May 2014 - January 2015
Victoria's Secret March 2013 - October 2013
Wipro BPO September 2012 - April 2013
Alorica June 2011 - August 2012
Victoria's Secret November 2008 - December 2011
Boys and Girls Clubs of America May 2008 - January 2009
Skills
Call Center, Retail Sales, Customer Service, Customer Experience, Customer Satisfaction, Health Insurance, Coaching, Swim Lessons, Swim Instruction, Development Coaching, OSHA, Time Management, Management, Process Improvement
Education
Spelman College 2007 — 2011
Bachelor of Arts (B.A.), English
Safe-Guard Products April 2015 - Present
Victoria's Secret October 2013 - Present
IBM May 2014 - January 2015
Victoria's Secret March 2013 - October 2013
Wipro BPO September 2012 - April 2013
Alorica June 2011 - August 2012
Victoria's Secret November 2008 - December 2011
Boys and Girls Clubs of America May 2008 - January 2009
Skills
Call Center, Retail Sales, Customer Service, Customer Experience, Customer Satisfaction, Health Insurance, Coaching, Swim Lessons, Swim Instruction, Development Coaching, OSHA, Time Management, Management, Process Improvement
Education
Spelman College 2007 — 2011
Bachelor of Arts (B.A.), English
Preston Haynes Preston Haynes's Alorica Experience May 2015 - July 2015
Job Student at Salt Lake Community College
Industry Computer Software
Experience
Walmart July 2015 - Present
Alorica May 2015 - July 2015
National Stone Products July 2014 - August 2014
Arby's Restaurant Group, Inc. November 2007 - November 2011
Skills
Windows 7, Networking, Java, C#, Linux, HTML, Computer Maintenance, Visual Studio, Eclipse, Ubuntu, unix, Red Hat Linux, CentOS, OS X, Troubleshooting, Customer Satisfaction, Windows 8.1, Microsoft Excel
Education
Salt Lake Community College 2012 — 2015
Associate of Science (AS), Computer Science
Walmart July 2015 - Present
Alorica May 2015 - July 2015
National Stone Products July 2014 - August 2014
Arby's Restaurant Group, Inc. November 2007 - November 2011
Skills
Windows 7, Networking, Java, C#, Linux, HTML, Computer Maintenance, Visual Studio, Eclipse, Ubuntu, unix, Red Hat Linux, CentOS, OS X, Troubleshooting, Customer Satisfaction, Windows 8.1, Microsoft Excel
Education
Salt Lake Community College 2012 — 2015
Associate of Science (AS), Computer Science
Brandon Biggs Brandon Biggs's Alorica Experience May 2015 - Present
Job Technical Support Associate at Alorica
Industry Information Technology and Services
Experience
Alorica May 2015 - Present
Lees Pallet Service June 2014 - December 2014
The Davenport Hotel and Tower October 2007 - March 2014
Davenport hotel October 2009 - October 2011
Lee's Pallet Service May 2004 - June 2005
Skills
Restaurants, Food, Catering, Cooking, Food Service, Hospitality Management, Hotels, Hospitality Industry, Customer Service, Pre-opening, Time Management, Computers, Technical Support, Data Entry, Microsoft Word, Microsoft Excel, Manual Labor, Small Business, Management
Education
Spokane Falls Community College 2015 — 2017
Computer Science, 3.4
Riverside High School 2000 — 2004
graduated, n/a
Alorica May 2015 - Present
Lees Pallet Service June 2014 - December 2014
The Davenport Hotel and Tower October 2007 - March 2014
Davenport hotel October 2009 - October 2011
Lee's Pallet Service May 2004 - June 2005
Skills
Restaurants, Food, Catering, Cooking, Food Service, Hospitality Management, Hotels, Hospitality Industry, Customer Service, Pre-opening, Time Management, Computers, Technical Support, Data Entry, Microsoft Word, Microsoft Excel, Manual Labor, Small Business, Management
Education
Spokane Falls Community College 2015 — 2017
Computer Science, 3.4
Riverside High School 2000 — 2004
graduated, n/a
Sarahjane Morrison Sarahjane Morrison's Alorica Experience May 2012 - August 2012
Job Location Acquisition Team Lead / Administrative Assistant for HealthyYOU Vending at 1.800.Vending
Industry Executive Office
Experience
1.800.Vending September 2014 - Present
Healthy You Vending January 2013 - Present
FORTHGEAR, INC January 2013 - April 2013
Three Little Monkeys November 2012 - December 2012
Alorica May 2012 - August 2012
Skills
Customer Service, Data Entry, Professional Phone..., Advertising, Marketing, Negotiation, Public Speaking, 10 Key, Multitasking Skills, Writing, Composition, Time Management, Interpersonal..., Phone Sales, Desire to Succeed, People Skills, Team Building, Microsoft Office, Training, Leadership, Microsoft Excel
Education
Salt Lake Community College 2008 — 2009
Associates of Science, Sociology
Granger High School 2005 — 2008
High School Diploma, General Education
1.800.Vending September 2014 - Present
Healthy You Vending January 2013 - Present
FORTHGEAR, INC January 2013 - April 2013
Three Little Monkeys November 2012 - December 2012
Alorica May 2012 - August 2012
Skills
Customer Service, Data Entry, Professional Phone..., Advertising, Marketing, Negotiation, Public Speaking, 10 Key, Multitasking Skills, Writing, Composition, Time Management, Interpersonal..., Phone Sales, Desire to Succeed, People Skills, Team Building, Microsoft Office, Training, Leadership, Microsoft Excel
Education
Salt Lake Community College 2008 — 2009
Associates of Science, Sociology
Granger High School 2005 — 2008
High School Diploma, General Education
Lauren LeJohn Lauren LeJohn's Alorica Experience January 2011 - September 2011
Job Premium Services at American Airlines
Industry Sports
Experience
American Airlines October 2013 - Present
San Diego Chargers Football Co. February 2013 - May 2013
Angels Baseball January 2012 - September 2012
Gap Inc. November 2008 - February 2012
Alorica January 2011 - September 2011
Alorica November 2009 - January 2011
Skills
Sports, Sports Marketing, Sports Management, Archtics, Event Planning, Event Management, Sales, Social Networking, Social Media, Cold Calling, PowerPoint, Facebook, Microsoft Office, Social Media Marketing, Outlook, Community Outreach, Microsoft Word, Data Entry, Editing, Microsoft Excel, Team Building, Customer Satisfaction, Leadership, Training, Management, Advertising, Sales Management, Strategic Planning, Marketing, Time Management, Public Speaking, Coaching
Education
Spelman College 2006 — 2008
Bachelor of Arts (BA), Psychology
American Airlines October 2013 - Present
San Diego Chargers Football Co. February 2013 - May 2013
Angels Baseball January 2012 - September 2012
Gap Inc. November 2008 - February 2012
Alorica January 2011 - September 2011
Alorica November 2009 - January 2011
Skills
Sports, Sports Marketing, Sports Management, Archtics, Event Planning, Event Management, Sales, Social Networking, Social Media, Cold Calling, PowerPoint, Facebook, Microsoft Office, Social Media Marketing, Outlook, Community Outreach, Microsoft Word, Data Entry, Editing, Microsoft Excel, Team Building, Customer Satisfaction, Leadership, Training, Management, Advertising, Sales Management, Strategic Planning, Marketing, Time Management, Public Speaking, Coaching
Education
Spelman College 2006 — 2008
Bachelor of Arts (BA), Psychology
Brenton Sides Brenton Sides's Alorica Experience June 2012 - Present
Job Customer service representative at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica June 2012 - Present
Walmart January 2012 - June 2012
Sonny's Country Mart June 2006 - January 2012
Skills
Creative Writing, Fiction Writing, Screenwriting, Film Criticism, Poetry, Pencil, Sketching, Caricatures, Comic Strips, People Skills, Christian Apologetics, Satire
Education
Atoka High School
Southeastern Oklahoma State University
Bachelor of Arts (B.A.), English With a Writing Emphasis
Alorica June 2012 - Present
Walmart January 2012 - June 2012
Sonny's Country Mart June 2006 - January 2012
Skills
Creative Writing, Fiction Writing, Screenwriting, Film Criticism, Poetry, Pencil, Sketching, Caricatures, Comic Strips, People Skills, Christian Apologetics, Satire
Education
Atoka High School
Southeastern Oklahoma State University
Bachelor of Arts (B.A.), English With a Writing Emphasis
Yeshira Butler's Alorica Experience October 2013 - July 2015
Job Graduate Student
Industry Sports
Experience
Alorica October 2013 - July 2015
Gap Inc./Old Navy April 2010 - October 2013
Alabama A&M University August 2010 - August 2013
Skills
Customer Service, Sports Coaching, Call Centers, Retail Sales, Organization, Health Insurance, Logistics, Incentive Programs, Communication Skills, Leadership, Coaching Staff, Motivated self-starter, Physical Education, Kinesiology, Team Management, Sports Management, Passionate about work, Customer Driven, Client Rapport, Building Customer..., Team Building, Establishing..., Citrix, Conflict Resolution, Visual Merchandising, Cash Handling Experience, Social Networking, Fitness Training, Youth Development, Teaching, Microsoft Office, Training, Sales, Social Media, Time Management, Microsoft Word, Teamwork, Coaching
Education
Alabama Agricultural and Mechanical University 2015 — 2016
Master of Science (MS), Kinesiology and Exercise Science
United States Sports Academy 2010 — 2013
Master of Science (MS), Sport and Fitness Administration/Management
South Carolina State University 2004 — 2008
Bachelor of Science (BS), Health and Physical Education/Fitness
Alorica October 2013 - July 2015
Gap Inc./Old Navy April 2010 - October 2013
Alabama A&M University August 2010 - August 2013
Skills
Customer Service, Sports Coaching, Call Centers, Retail Sales, Organization, Health Insurance, Logistics, Incentive Programs, Communication Skills, Leadership, Coaching Staff, Motivated self-starter, Physical Education, Kinesiology, Team Management, Sports Management, Passionate about work, Customer Driven, Client Rapport, Building Customer..., Team Building, Establishing..., Citrix, Conflict Resolution, Visual Merchandising, Cash Handling Experience, Social Networking, Fitness Training, Youth Development, Teaching, Microsoft Office, Training, Sales, Social Media, Time Management, Microsoft Word, Teamwork, Coaching
Education
Alabama Agricultural and Mechanical University 2015 — 2016
Master of Science (MS), Kinesiology and Exercise Science
United States Sports Academy 2010 — 2013
Master of Science (MS), Sport and Fitness Administration/Management
South Carolina State University 2004 — 2008
Bachelor of Science (BS), Health and Physical Education/Fitness
Carolyn Borden Carolyn Borden's Alorica Experience October 2014 - Present
Job Director of Training and Quality at alorica
Industry Outsourcing/Offshoring
Experience
Alorica October 2014 - Present
Alorica March 2014 - Present
Sitel February 2011 - December 2013
Sykes Inc January 2011 - February 2011
West Corporation January 2009 - January 2011
Sykes 2009 - 2011
West Corporation December 2006 - October 2008
ICT GROUP INC January 2006 - January 2008
Skills
Strategic Planning, Talent Acquisition, Recruiting, Talent Management, Onboarding, Customer Satisfaction, Outsourcing, Employee Training, Soft Skills, Coaching, Vendor Management, Telemarketing, Succession Planning, Team Management, Organizational..., Training Delivery, Training, Employee Engagement, Leadership Development, Instructional Design, Performance Management, Inbound Marketing, Process Improvement, Quality Assurance, Customer Experience, Operations Management, Call Center, Employee Relations, Customer Service, Human Resources, Workforce Management, Training Needs Analysis, BPO, Team Leadership, CRM, Leadership, Customer Retention, Analysis, Hiring, Performance Improvement, Sales, Management, Team Building, Program Management, Contact Centers, New Hire Orientations, Interviews, Call Centers
Education
Spokane Community College
Alorica October 2014 - Present
Alorica March 2014 - Present
Sitel February 2011 - December 2013
Sykes Inc January 2011 - February 2011
West Corporation January 2009 - January 2011
Sykes 2009 - 2011
West Corporation December 2006 - October 2008
ICT GROUP INC January 2006 - January 2008
Skills
Strategic Planning, Talent Acquisition, Recruiting, Talent Management, Onboarding, Customer Satisfaction, Outsourcing, Employee Training, Soft Skills, Coaching, Vendor Management, Telemarketing, Succession Planning, Team Management, Organizational..., Training Delivery, Training, Employee Engagement, Leadership Development, Instructional Design, Performance Management, Inbound Marketing, Process Improvement, Quality Assurance, Customer Experience, Operations Management, Call Center, Employee Relations, Customer Service, Human Resources, Workforce Management, Training Needs Analysis, BPO, Team Leadership, CRM, Leadership, Customer Retention, Analysis, Hiring, Performance Improvement, Sales, Management, Team Building, Program Management, Contact Centers, New Hire Orientations, Interviews, Call Centers
Education
Spokane Community College
Gregory Oswald Gregory Oswald's Alorica Experience January 2013 - September 2013
Job Technical Support Specialist at H&R Block
Industry Outsourcing/Offshoring
Experience
H&R Block December 2013 - Present
Teleperformance May 2011 - Present
Alorica January 2013 - September 2013
Unisys January 2012 - December 2012
Skills
Service Delivery, Call Centers, Workforce Management, BPO, Team Management, Windows 7, Technical Support, Active Directory, Customer Experience, Sla, ITIL, Windows Server, Troubleshooting, Avaya, Vendor Management, Contact Centers, Outsourcing, Home Networking, ipconfig, a plus, windows 8, Microsoft Exchange, Microsoft Office, Email Clients, OSI Model
Education
Salt Lake Community College 2013 — 2014
Cisco Certified Network Administrator, System, Networking, and LAN/WAN Management/Manager
H&R Block December 2013 - Present
Teleperformance May 2011 - Present
Alorica January 2013 - September 2013
Unisys January 2012 - December 2012
Skills
Service Delivery, Call Centers, Workforce Management, BPO, Team Management, Windows 7, Technical Support, Active Directory, Customer Experience, Sla, ITIL, Windows Server, Troubleshooting, Avaya, Vendor Management, Contact Centers, Outsourcing, Home Networking, ipconfig, a plus, windows 8, Microsoft Exchange, Microsoft Office, Email Clients, OSI Model
Education
Salt Lake Community College 2013 — 2014
Cisco Certified Network Administrator, System, Networking, and LAN/WAN Management/Manager
Katrina Johnson's Alorica Experience July 2011 - Present
Job Account Manager at Alorica
Industry Wireless
Experience
Mary Kay Idependent Consultant July 2014 - Present
SFI December 2013 - Present
Alorica July 2011 - Present
West at homes March 2011 - Present
TeleTech September 2013 - January 2014
Convergys August 2013 - December 2013
Sprint July 2010 - September 2012
Comcast Cable November 1998 - January 2008
Skills
Telecommunications, Customer Service, Customer Satisfaction, Wireless, Call Centers, Call Center, Wireless Networking, Cellular Communications, Customer Retention, Mobile Devices, Networking, Troubleshooting, Team Leadership, VoIP, Account Management, Management, Sales, Team Building, Leadership, Training, Public Speaking, Microsoft Office, Coaching
Education
Southern New Hampshire University 2014 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Phoenix 2008 — 2011
Bachelor's Degree, Business Administration and Management, General
Mary Kay Idependent Consultant July 2014 - Present
SFI December 2013 - Present
Alorica July 2011 - Present
West at homes March 2011 - Present
TeleTech September 2013 - January 2014
Convergys August 2013 - December 2013
Sprint July 2010 - September 2012
Comcast Cable November 1998 - January 2008
Skills
Telecommunications, Customer Service, Customer Satisfaction, Wireless, Call Centers, Call Center, Wireless Networking, Cellular Communications, Customer Retention, Mobile Devices, Networking, Troubleshooting, Team Leadership, VoIP, Account Management, Management, Sales, Team Building, Leadership, Training, Public Speaking, Microsoft Office, Coaching
Education
Southern New Hampshire University 2014 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Phoenix 2008 — 2011
Bachelor's Degree, Business Administration and Management, General
Stephen Character Stephen Character's Alorica Experience 2007 - 2011
Job Enterprise Command Center Specialist at BlueCross BlueShield of Tennessee
Industry Information Technology and Services
Experience
BlueCross BlueShield of Tennessee August 2012 - January 2015
BlueCross BlueShield of Tennessee November 2011 - August 2012
Alorica Inc February 2007 - July 2011
Alorica 2007 - 2011
The IT Dept December 2007 - February 2008
Jabil March 2006 - December 2006
Bellsouth Telecommunications May 1999 - August 2005
Skills
Red Hat Linux, Windows 7, XP, Windows Server, Ubuntu, Cisco IOS, Debian, DHCP, DNS, Windows Server 2003, Routers, Switches, Windows Server 2008, Servers, Network Administration, Computer Hardware, System Administration, Bash, Linux, Active Directory, Cisco, Hardware, Printers, Windows, Workstations, Troubleshooting, Cisco Technologies, Technical Support
Education
Snead State Community College 1997 — 1999
Associate of Science, Electronic Engineering Technology
BlueCross BlueShield of Tennessee August 2012 - January 2015
BlueCross BlueShield of Tennessee November 2011 - August 2012
Alorica Inc February 2007 - July 2011
Alorica 2007 - 2011
The IT Dept December 2007 - February 2008
Jabil March 2006 - December 2006
Bellsouth Telecommunications May 1999 - August 2005
Skills
Red Hat Linux, Windows 7, XP, Windows Server, Ubuntu, Cisco IOS, Debian, DHCP, DNS, Windows Server 2003, Routers, Switches, Windows Server 2008, Servers, Network Administration, Computer Hardware, System Administration, Bash, Linux, Active Directory, Cisco, Hardware, Printers, Windows, Workstations, Troubleshooting, Cisco Technologies, Technical Support
Education
Snead State Community College 1997 — 1999
Associate of Science, Electronic Engineering Technology
Ridgee Boirond Ridgee Boirond's Alorica Experience May 2013 - October 2013
Job Recruiter at St. John's Business Solutions
Industry Marketing and Advertising
Experience
St. John's Business Solutions January 2011 - Present
Quintairos, Prieto, Wood, & Boyer, P.A. December 2013 - July 2014
Alorica May 2013 - October 2013
Connextions January 2013 - March 2013
Guilgal Orion Pathfinders January 2007 - December 2011
SeaWorld Parks & Entertainment June 2008 - October 2011
Skills
Leadership, Sales, Microsoft Office, PowerPoint, Microsoft Excel, Process Scheduler, Sales Management, Human Resources, Contract Negotiation, Leadership Development, Training, Project Planning, Team Leadership, Organizational..., Recruiting, Customer Satisfaction, Fundraising, Management, Teamwork, Time Management, Account Management, Cold Calling, Interviews, Performance Management, Public Relations, Program Management, Employee Relations
Education
Seminole Community College 2011 — 2011
Business, Business Admin.
Valencia College 2008 — 2010
Business, Business Admin.
St. John's Business Solutions January 2011 - Present
Quintairos, Prieto, Wood, & Boyer, P.A. December 2013 - July 2014
Alorica May 2013 - October 2013
Connextions January 2013 - March 2013
Guilgal Orion Pathfinders January 2007 - December 2011
SeaWorld Parks & Entertainment June 2008 - October 2011
Skills
Leadership, Sales, Microsoft Office, PowerPoint, Microsoft Excel, Process Scheduler, Sales Management, Human Resources, Contract Negotiation, Leadership Development, Training, Project Planning, Team Leadership, Organizational..., Recruiting, Customer Satisfaction, Fundraising, Management, Teamwork, Time Management, Account Management, Cold Calling, Interviews, Performance Management, Public Relations, Program Management, Employee Relations
Education
Seminole Community College 2011 — 2011
Business, Business Admin.
Valencia College 2008 — 2010
Business, Business Admin.
Adebola Adelakun Adebola Adelakun's Alorica Experience April 2010 - January 2012
Job Geotechnical Engineer II at Georgia Department of Transportation
Industry Civil Engineering
Experience
Georgia Department of Transportation February 2012 - Present
Alorica April 2010 - January 2012
Moreland Altobelli Associates, Inc May 2008 - August 2008
Wolverton & Associates May 2007 - August 2007
Skills
Call Center, Workforce Management, Contact Centers, Avaya, Customer Experience, Customer Satisfaction, Vendor Management, ACD, Call Center Development, Inbound Marketing, Technical Support, Service Delivery, Sla, Telephony, Call Centers, Road Safety, Transportation Planning, Highways, Traffic Signal Design, Road, Bridge, Geotechnical Engineering, Traffic Analysis, Drainage, Highway Design, VISSIM, Road Traffic, Traffic Simulation, Structural Analysis, Traffic Engineering, Pavement Engineering, Traffic Management, Synchro, HCS, Desktop Computers, Civil Engineering, Transportation..., Team Management, Telecommunications, GIS, Windows 7, Troubleshooting, Team Leadership, Bentley Microstation, Performance Management, Surveying
Education
The University of Tennessee, Knoxville 2007 — 2008
Masters of Civil Engineering, Transportation and Highway Engineering
Southern Polytechnic State University 2003 — 2007
Bachelor of Science (B.Sc.), Civil Engineering Technology/Technician
Georgia Department of Transportation February 2012 - Present
Alorica April 2010 - January 2012
Moreland Altobelli Associates, Inc May 2008 - August 2008
Wolverton & Associates May 2007 - August 2007
Skills
Call Center, Workforce Management, Contact Centers, Avaya, Customer Experience, Customer Satisfaction, Vendor Management, ACD, Call Center Development, Inbound Marketing, Technical Support, Service Delivery, Sla, Telephony, Call Centers, Road Safety, Transportation Planning, Highways, Traffic Signal Design, Road, Bridge, Geotechnical Engineering, Traffic Analysis, Drainage, Highway Design, VISSIM, Road Traffic, Traffic Simulation, Structural Analysis, Traffic Engineering, Pavement Engineering, Traffic Management, Synchro, HCS, Desktop Computers, Civil Engineering, Transportation..., Team Management, Telecommunications, GIS, Windows 7, Troubleshooting, Team Leadership, Bentley Microstation, Performance Management, Surveying
Education
The University of Tennessee, Knoxville 2007 — 2008
Masters of Civil Engineering, Transportation and Highway Engineering
Southern Polytechnic State University 2003 — 2007
Bachelor of Science (B.Sc.), Civil Engineering Technology/Technician
Richard Buhler Richard Buhler's Alorica Experience August 2007 - December 2007
Job Medical Records Administrator at MedQuest Associates
Industry Health, Wellness and Fitness
Experience
MedQuest Associates January 2015 - Present
Staffing Resources October 2014 - January 2015
Training Folks June 2014 - June 2014
Peachtree Spine Physicians March 2008 - March 2014
Alorica August 2007 - December 2007
American Express September 2006 - May 2007
Skills
Time Management, Microsoft Word, Microsoft Office, Data Entry, Microsoft Excel, Healthcare, Office Management, Management, Outlook, Databases, EHR, HIPAA, Writing, Word, Excel, Customer Service, Fax, Telephone Skills, Windows, Problem Solving, Research, Documentation, Troubleshooting, XP, Computer Hardware, Public Speaking, Call Center, Medical Records
Education
University of Utah 2004 — 2007
Bachelor of Arts, History
Salt Lake Community College 2001 — 2003
AA, History
MedQuest Associates January 2015 - Present
Staffing Resources October 2014 - January 2015
Training Folks June 2014 - June 2014
Peachtree Spine Physicians March 2008 - March 2014
Alorica August 2007 - December 2007
American Express September 2006 - May 2007
Skills
Time Management, Microsoft Word, Microsoft Office, Data Entry, Microsoft Excel, Healthcare, Office Management, Management, Outlook, Databases, EHR, HIPAA, Writing, Word, Excel, Customer Service, Fax, Telephone Skills, Windows, Problem Solving, Research, Documentation, Troubleshooting, XP, Computer Hardware, Public Speaking, Call Center, Medical Records
Education
University of Utah 2004 — 2007
Bachelor of Arts, History
Salt Lake Community College 2001 — 2003
AA, History
William Youngblood William Youngblood's Alorica Experience November 2011 - April 2012
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Alorica November 2011 - April 2012
Schneider-Electric (Pelco) January 2011 - March 2011
Robert Half Technology August 2010 - October 2010
Modis Professional Services June 2009 - October 2009
Table Mountain Casino 1994 - 2007
Education
MCed Career College 2008 — 2009
Vocational
San Francisco State University 1974 — 1979
B.A.
Alorica November 2011 - April 2012
Schneider-Electric (Pelco) January 2011 - March 2011
Robert Half Technology August 2010 - October 2010
Modis Professional Services June 2009 - October 2009
Table Mountain Casino 1994 - 2007
Education
MCed Career College 2008 — 2009
Vocational
San Francisco State University 1974 — 1979
B.A.
James Nelson James Nelson's Alorica Experience January 2012 - June 2012
Job Director of Customer Operations at Sunnova Energy Corporation
Industry Oil & Energy
Experience
Sunnova August 2014 - Present
Flyy Gekz Entertainment 2011 - 2015
Support Choice, Inc. March 2013 - August 2014
Jos. A. Bank Clothiers September 2012 - April 2013
Alorica January 2012 - June 2012
Verizon Wireless December 1996 - October 2011
Skills
Strategic Leadership, Cost Reduction..., Leadership Development, Customer Loyalty..., Problem Solving, Job Coaching, Call Center, Coaching, CRM, Customer Retention, Cross-functional Team..., Wireless, Human Resources, Sales, Sales Operations, Customer Experience, Management, Technical Support, Telecommunications, Customer Satisfaction, Troubleshooting, Customer Service, Training, Performance Management, Leadership, Talent Management, Call Centers, Process Improvement, Vendor Management, Account Management, Project Planning, Strategic Planning, Team Leadership, Direct Sales, IT Sales, Strategic Sales, IT Solutions, Remote Troubleshooting, Help Desk Support, Sales Process, Strategic Partnerships
Education
Strayer University-Georgia 2010 — 2011
Master of Business Administration (MBA), Marketing
Midwestern State University 1989 — 1992
BA, Marketing
Sunnova August 2014 - Present
Flyy Gekz Entertainment 2011 - 2015
Support Choice, Inc. March 2013 - August 2014
Jos. A. Bank Clothiers September 2012 - April 2013
Alorica January 2012 - June 2012
Verizon Wireless December 1996 - October 2011
Skills
Strategic Leadership, Cost Reduction..., Leadership Development, Customer Loyalty..., Problem Solving, Job Coaching, Call Center, Coaching, CRM, Customer Retention, Cross-functional Team..., Wireless, Human Resources, Sales, Sales Operations, Customer Experience, Management, Technical Support, Telecommunications, Customer Satisfaction, Troubleshooting, Customer Service, Training, Performance Management, Leadership, Talent Management, Call Centers, Process Improvement, Vendor Management, Account Management, Project Planning, Strategic Planning, Team Leadership, Direct Sales, IT Sales, Strategic Sales, IT Solutions, Remote Troubleshooting, Help Desk Support, Sales Process, Strategic Partnerships
Education
Strayer University-Georgia 2010 — 2011
Master of Business Administration (MBA), Marketing
Midwestern State University 1989 — 1992
BA, Marketing
Sade' Berry-Sweeney Sade' Berry-Sweeney's Alorica Experience May 2011 - March 2012
Job direct care staff at Excalibur youth service
Industry Individual & Family Services
Experience
Mohu Consumer Electronics October 2013 - December 2013
avanue clothing store September 2013 - December 2013
Xerox May 2013 - September 2013
south carolina early autism project October 2012 - April 2013
Excalibur youth service March 2012 - April 2013
Alorica May 2011 - March 2012
Skills
Social Services, Mental Health, Crisis Intervention, Group Therapy, Adolescents, Adults, Developmental..., Psychology, Cpr Certified, Behavior Modification, Non-profits, Mental Health Counseling, CBT
Education
South Carolina State University 2005 — 2011
Family and Consumer Sciences/Human Sciences
Mohu Consumer Electronics October 2013 - December 2013
avanue clothing store September 2013 - December 2013
Xerox May 2013 - September 2013
south carolina early autism project October 2012 - April 2013
Excalibur youth service March 2012 - April 2013
Alorica May 2011 - March 2012
Skills
Social Services, Mental Health, Crisis Intervention, Group Therapy, Adolescents, Adults, Developmental..., Psychology, Cpr Certified, Behavior Modification, Non-profits, Mental Health Counseling, CBT
Education
South Carolina State University 2005 — 2011
Family and Consumer Sciences/Human Sciences
Kevin Knypstra Kevin Knypstra's Alorica Experience June 2006 - October 2006
Job Sales Rep at SOS Survival Products
Industry Retail
Experience
SOS Survival Products Inc. August 2015 - Present
HBW Securities LLC May 2013 - July 2015
Capital Brands, LLC March 2013 - April 2013
DVM Teleservices September 2012 - December 2012
Marvel Advertising March 2012 - June 2012
Target August 2011 - March 2012
Costco Wholesale December 2006 - May 2011
Alorica June 2006 - October 2006
Families First, Inc. October 2004 - May 2005
Skills
Merchandising, Retail, Visual Merchandising, Facebook, Retail Sales, Loss Prevention, Advertising, Planograms, Social Media, Social Media Marketing, Store Management, Inventory Management, Cashiering, Customer Service, Online Advertising, Sales, Digital Marketing, Inventory Control, Customer Satisfaction, Call Center, Telephone Skills
Education
San Joaquin Valley College-Fresno 2003 — 2005
Associates of Science, Medical Assisting
Simi Valley High School
SOS Survival Products Inc. August 2015 - Present
HBW Securities LLC May 2013 - July 2015
Capital Brands, LLC March 2013 - April 2013
DVM Teleservices September 2012 - December 2012
Marvel Advertising March 2012 - June 2012
Target August 2011 - March 2012
Costco Wholesale December 2006 - May 2011
Alorica June 2006 - October 2006
Families First, Inc. October 2004 - May 2005
Skills
Merchandising, Retail, Visual Merchandising, Facebook, Retail Sales, Loss Prevention, Advertising, Planograms, Social Media, Social Media Marketing, Store Management, Inventory Management, Cashiering, Customer Service, Online Advertising, Sales, Digital Marketing, Inventory Control, Customer Satisfaction, Call Center, Telephone Skills
Education
San Joaquin Valley College-Fresno 2003 — 2005
Associates of Science, Medical Assisting
Simi Valley High School
Nancy (DeCreny) Franklin Nancy (DeCreny) Franklin's Alorica Experience October 2013 - December 2013
Job Instructional Designer
Industry Education Management
Experience
UPS November 2014 - Present
Louisiana FastStart August 2012 - July 2014
Alorica October 2013 - December 2013
Alorica October 2012 - December 2012
Georgia Quick Start October 2005 - April 2012
UPS October 2004 - October 2005
Georgia Quick Start July 2002 - October 2004
GateWay Computers LLC May 2003 - April 2004
American Cancer Society May 1986 - October 2002
Skills
Training, ILT, Instructional Design, Instructor-led Training, Curriculum Development, Workshop Facilitation, Customer Oriented, Customer Service, Problem Solving, Program Development, Project Coordination, Project Planning, Project Management, Project Delivery, Training Delivery, Communication, Interviews, Program Evaluation, training assessment, Operating Budgets, New Hire Orientations, New Hire Training, Human Resources, E-Learning, Team Building, Captivate, Management, Employee Training, Leadership, Coaching, Change Management, Technical Training, Needs Analysis, Adult Education, Performance Management, Team Leadership, Organizational..., Cross-functional Team..., Lectora, Employee Engagement, Hands-on Training, Workforce Development, Technical Writing, Adult Learning..., Onboarding, Job Aids, CRM, Talent Management, Adult Learning Theory, Strategic Planning
Education
State University of New York College at Brockport 1977 — 1981
BA, English
Hunter College High School 1970 — 1977
Bachelor of Arts (B.A.)
UPS November 2014 - Present
Louisiana FastStart August 2012 - July 2014
Alorica October 2013 - December 2013
Alorica October 2012 - December 2012
Georgia Quick Start October 2005 - April 2012
UPS October 2004 - October 2005
Georgia Quick Start July 2002 - October 2004
GateWay Computers LLC May 2003 - April 2004
American Cancer Society May 1986 - October 2002
Skills
Training, ILT, Instructional Design, Instructor-led Training, Curriculum Development, Workshop Facilitation, Customer Oriented, Customer Service, Problem Solving, Program Development, Project Coordination, Project Planning, Project Management, Project Delivery, Training Delivery, Communication, Interviews, Program Evaluation, training assessment, Operating Budgets, New Hire Orientations, New Hire Training, Human Resources, E-Learning, Team Building, Captivate, Management, Employee Training, Leadership, Coaching, Change Management, Technical Training, Needs Analysis, Adult Education, Performance Management, Team Leadership, Organizational..., Cross-functional Team..., Lectora, Employee Engagement, Hands-on Training, Workforce Development, Technical Writing, Adult Learning..., Onboarding, Job Aids, CRM, Talent Management, Adult Learning Theory, Strategic Planning
Education
State University of New York College at Brockport 1977 — 1981
BA, English
Hunter College High School 1970 — 1977
Bachelor of Arts (B.A.)
Kelly Costner Kelly Costner's Alorica Experience May 2005 - January 2006
Job Medical Records IT Analyst at Intermountain Healthcare
Industry Hospital & Health Care
Experience
Intermountain Healthcare January 2015 - Present
K Costner Mechanic On Wheels June 2014 - January 2015
Intermountain Healthcare August 2012 - June 2014
Intermountain Healthcare June 2008 - August 2012
Advanta Bank Corp. July 2007 - June 2008
CORT February 2006 - June 2007
Alorica May 2005 - January 2006
Taco Mac August 2002 - May 2003
Fry's Food and Drug August 2000 - June 2002
OutSource Engineering and Manufacturing September 1999 - June 2000
Skills
Microsoft Office, Technical Support, Customer Service, Databases, Networking, Teaching, Customer Satisfaction, Data Analysis, BMC Remedy, Brazilian Portuguese, Computer Hardware, Close Attention to..., Critical Thinking, Critical Writing, Problem Solving, Remote Access, SharePoint Designer, Spanish, Typing, Web Design, Java, C++, C#, HTML, CSS, Cerner, Cerner Discern Developer, Team Leadership, Public Speaking, System Administration, Project Management, Management, Adobe Acrobat, Adobe Creative Suite, Adobe LiveCycle, Collaborative Problem..., Software Project..., Release Management
Education
University of Utah 2010 — 2012
Bachelor of Arts (BA), International Studies
Salt Lake Community College 2005 — 2010
Associate of Arts (AA), International Studies
Intermountain Healthcare January 2015 - Present
K Costner Mechanic On Wheels June 2014 - January 2015
Intermountain Healthcare August 2012 - June 2014
Intermountain Healthcare June 2008 - August 2012
Advanta Bank Corp. July 2007 - June 2008
CORT February 2006 - June 2007
Alorica May 2005 - January 2006
Taco Mac August 2002 - May 2003
Fry's Food and Drug August 2000 - June 2002
OutSource Engineering and Manufacturing September 1999 - June 2000
Skills
Microsoft Office, Technical Support, Customer Service, Databases, Networking, Teaching, Customer Satisfaction, Data Analysis, BMC Remedy, Brazilian Portuguese, Computer Hardware, Close Attention to..., Critical Thinking, Critical Writing, Problem Solving, Remote Access, SharePoint Designer, Spanish, Typing, Web Design, Java, C++, C#, HTML, CSS, Cerner, Cerner Discern Developer, Team Leadership, Public Speaking, System Administration, Project Management, Management, Adobe Acrobat, Adobe Creative Suite, Adobe LiveCycle, Collaborative Problem..., Software Project..., Release Management
Education
University of Utah 2010 — 2012
Bachelor of Arts (BA), International Studies
Salt Lake Community College 2005 — 2010
Associate of Arts (AA), International Studies
Christian Coy's Alorica Experience January 2009 - April 2009
Job TechnologyOriented Professional
Industry Telecommunications
Experience
Mental Health Association Oklahoma March 2012 - Present
Dish Network December 2009 - December 2011
TruGreen April 2009 - October 2009
Alorica January 2009 - April 2009
HSBC November 2007 - September 2008
DIRECTV May 2005 - June 2007
Cingular Wireless Communications October 2004 - May 2005
United States Air Force August 1998 - August 2004
Skills
Process Improvement, Training, Public Speaking, Team Building, Management, Software Documentation, Human Resources, Quality Assurance, Troubleshooting, Customer Service, Program Management, Sales, Analysis, Databases, Time Management, Telecommunications, Logistics, Account Management, Process Scheduler, Coaching, Networking, Teamwork, Policy, Editing, Microsoft Office, Microsoft Excel, Leadership, Project Management, Leadership Development, Fundraising, Nonprofits, Program Development, Community Outreach
Education
University of Phoenix 2008 — 2010
Bachelor of Science, Business Management Major
Axia College Online: University of Phoenix 2006 — 2008
Associate of Arts, Business Management
The College of Santa Fe 1993 — 1994
Art
University of Central Oklahoma
None, Music Major
Mental Health Association Oklahoma March 2012 - Present
Dish Network December 2009 - December 2011
TruGreen April 2009 - October 2009
Alorica January 2009 - April 2009
HSBC November 2007 - September 2008
DIRECTV May 2005 - June 2007
Cingular Wireless Communications October 2004 - May 2005
United States Air Force August 1998 - August 2004
Skills
Process Improvement, Training, Public Speaking, Team Building, Management, Software Documentation, Human Resources, Quality Assurance, Troubleshooting, Customer Service, Program Management, Sales, Analysis, Databases, Time Management, Telecommunications, Logistics, Account Management, Process Scheduler, Coaching, Networking, Teamwork, Policy, Editing, Microsoft Office, Microsoft Excel, Leadership, Project Management, Leadership Development, Fundraising, Nonprofits, Program Development, Community Outreach
Education
University of Phoenix 2008 — 2010
Bachelor of Science, Business Management Major
Axia College Online: University of Phoenix 2006 — 2008
Associate of Arts, Business Management
The College of Santa Fe 1993 — 1994
Art
University of Central Oklahoma
None, Music Major
Algie Prodcutions Algie Prodcutions's Alorica Experience July 2013 - Present
Job Toyota Financial Services at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica July 2013 - Present
Teleperformance, USA October 2010 - August 2011
AT&T June 2009 - August 2010
The Answer Group (TAG) December 2001 - January 2005
Skills
Event Planning, Technical Support, System Administration, Customer Support, Music Production, Warehouse Management, Business Intelligence
Education
Dillard High School 2009 — 2010
Computer and Information Sciences and Support Services
Sheridan Technical Center 2000 — 2002
Master of Computer Applications (MCA), Information Technology
Alorica July 2013 - Present
Teleperformance, USA October 2010 - August 2011
AT&T June 2009 - August 2010
The Answer Group (TAG) December 2001 - January 2005
Skills
Event Planning, Technical Support, System Administration, Customer Support, Music Production, Warehouse Management, Business Intelligence
Education
Dillard High School 2009 — 2010
Computer and Information Sciences and Support Services
Sheridan Technical Center 2000 — 2002
Master of Computer Applications (MCA), Information Technology
Monasia Ray's Alorica Experience September 2014 - Present
Job Experienced Administrative Assistant
Industry Telecommunications
Experience
Alorica September 2014 - Present
Stratford University August 2012 - August 2014
BabiesRUs May 2011 - July 2012
Central Shenandoah Valley Office at Youth August 2010 - October 2010
Woodrow Wilson Rehabilitation Center December 2009 - October 2010
TLK Group LLC February 2009 - June 2009
Skills
Retail, Loss Prevention, Inventory Management, Customer Service, Retail Sales, Sales, Microsoft Office, Microsoft Word, Microsoft Excel, Internet, Microsoft Publisher, Outlook, PowerPoint, Public Speaking, Typing, Flyers, Presentations, Administrative..., Metrics, Job Analysis, Social Networking, Time Management, Interviews, Higher Education, Team Building, Training, Administrative..., Management, Research, Leadership
Education
Stratford University 2012 — 2016
Bachelor's, Business Administration; Business Administration; Human Resources
Woodrow Wilson Center for Employment 2009 — 2010
CertificateBusiness and Information Technology; Administrative Assistant
Alorica September 2014 - Present
Stratford University August 2012 - August 2014
BabiesRUs May 2011 - July 2012
Central Shenandoah Valley Office at Youth August 2010 - October 2010
Woodrow Wilson Rehabilitation Center December 2009 - October 2010
TLK Group LLC February 2009 - June 2009
Skills
Retail, Loss Prevention, Inventory Management, Customer Service, Retail Sales, Sales, Microsoft Office, Microsoft Word, Microsoft Excel, Internet, Microsoft Publisher, Outlook, PowerPoint, Public Speaking, Typing, Flyers, Presentations, Administrative..., Metrics, Job Analysis, Social Networking, Time Management, Interviews, Higher Education, Team Building, Training, Administrative..., Management, Research, Leadership
Education
Stratford University 2012 — 2016
Bachelor's, Business Administration; Business Administration; Human Resources
Woodrow Wilson Center for Employment 2009 — 2010
CertificateBusiness and Information Technology; Administrative Assistant
Lynelle Williams Lynelle Williams's Alorica Experience August 2013 - Present
Job Customer Service Agent at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica August 2013 - Present
CGI August 2010 - December 2012
Troy Regional Medical Center March 2008 - April 2010
Skills
Great communications..., Listening to customers, Team Leadership, Highly motivated..., Highly Dedicated, Professional Experience, Higher Education, Health Education, Microsoft Office, Internet Explorer, PeopleSoft, People-oriented, Leadership Development
Education
Strayer University-Georgia 2009 — 2013
Master of Education (MEd), Education Management
Troy University 2003 — 2006
Bachelor of Science (BS), Human Services, General
Alorica August 2013 - Present
CGI August 2010 - December 2012
Troy Regional Medical Center March 2008 - April 2010
Skills
Great communications..., Listening to customers, Team Leadership, Highly motivated..., Highly Dedicated, Professional Experience, Higher Education, Health Education, Microsoft Office, Internet Explorer, PeopleSoft, People-oriented, Leadership Development
Education
Strayer University-Georgia 2009 — 2013
Master of Education (MEd), Education Management
Troy University 2003 — 2006
Bachelor of Science (BS), Human Services, General
Joshua Lowry Joshua Lowry's Alorica Experience July 1998 - March 2006
Job Software Architect at Freelance
Industry Computer Software
Experience
Shiny Fox LLC July 2014 - Present
ThoughtLab November 2011 - July 2014
Utah State Office of Education March 2006 - November 2011
Alorica July 1998 - March 2006
NEC June 1998 - February 2002
Skills
C#, iPhone Application..., HTML 5, MVC, Relational Databases, jQuery, Git, JavaScript, Unit Testing, Web Applications, Microsoft SQL Server, Windows, .NET, Web Design, T-SQL, ASP.NET MVC, Photoshop, Inkscape, ASP, SQL Server 2000-2008, Database Development, Query Optimization, Normalization, Windows Server, Database Optimization, Moq, Node.js, CSS Less, CSS, Entity Framework, LINQ, Responsive Design, MongoDB, MySQL, Python, MVVM, KnockoutJS, Ruby on Rails, Mercurial, Microsoft Office, Linux, Project Management, OS X, REST, AJAX, IIS, User Experience, XML, JSON, Agile Methodologies
Education
Salt Lake Community College 2000 — 2002
Computer Science
Tooele High School 1994 — 1998
Shiny Fox LLC July 2014 - Present
ThoughtLab November 2011 - July 2014
Utah State Office of Education March 2006 - November 2011
Alorica July 1998 - March 2006
NEC June 1998 - February 2002
Skills
C#, iPhone Application..., HTML 5, MVC, Relational Databases, jQuery, Git, JavaScript, Unit Testing, Web Applications, Microsoft SQL Server, Windows, .NET, Web Design, T-SQL, ASP.NET MVC, Photoshop, Inkscape, ASP, SQL Server 2000-2008, Database Development, Query Optimization, Normalization, Windows Server, Database Optimization, Moq, Node.js, CSS Less, CSS, Entity Framework, LINQ, Responsive Design, MongoDB, MySQL, Python, MVVM, KnockoutJS, Ruby on Rails, Mercurial, Microsoft Office, Linux, Project Management, OS X, REST, AJAX, IIS, User Experience, XML, JSON, Agile Methodologies
Education
Salt Lake Community College 2000 — 2002
Computer Science
Tooele High School 1994 — 1998
Marc Weinstein's Alorica Experience March 2015 - Present
Job Sr. Manager at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica March 2015 - Present
West Business Solutions September 2009 - March 2015
HD Supply Facilities Maintenance June 2008 - September 2009
Spherion, LLC/Dell Inc May 2005 - May 2008
West Teleservices March 2000 - November 2004
Trader Publishing Company (currently Dominion Enterprises) October 1991 - January 2000
Skills
Program Management, Project Implementation, Operations Management, Sales Management, Quality Assurance, Forecasting Models, Call Center, SAP, CIC, NICE, Microsoft Office, Offshore Project..., Coaching, Training &..., Business Readiness, Group Presentations, Account Management, Tactical Planning, Outsourcing Management, Team Building, Predictive Dialers, Client Relationship..., Key Account Management, Project Management, Analysis, Leadership, Training, Team Leadership, CRM, Telecommunications, Strategy, Forecasting, Cross-functional Team..., Business Process..., Management, Call Centers, Process Improvement, Customer Satisfaction, Customer Experience, Customer Retention, Integration, Sales, Budgets, Customer Service, Marketing, Contact Centers, Sales Operations, Outsourcing, Product Management, BPO
Education
State University of New York College at Brockport 1987 — 1991
BS, Business Administration
Alorica March 2015 - Present
West Business Solutions September 2009 - March 2015
HD Supply Facilities Maintenance June 2008 - September 2009
Spherion, LLC/Dell Inc May 2005 - May 2008
West Teleservices March 2000 - November 2004
Trader Publishing Company (currently Dominion Enterprises) October 1991 - January 2000
Skills
Program Management, Project Implementation, Operations Management, Sales Management, Quality Assurance, Forecasting Models, Call Center, SAP, CIC, NICE, Microsoft Office, Offshore Project..., Coaching, Training &..., Business Readiness, Group Presentations, Account Management, Tactical Planning, Outsourcing Management, Team Building, Predictive Dialers, Client Relationship..., Key Account Management, Project Management, Analysis, Leadership, Training, Team Leadership, CRM, Telecommunications, Strategy, Forecasting, Cross-functional Team..., Business Process..., Management, Call Centers, Process Improvement, Customer Satisfaction, Customer Experience, Customer Retention, Integration, Sales, Budgets, Customer Service, Marketing, Contact Centers, Sales Operations, Outsourcing, Product Management, BPO
Education
State University of New York College at Brockport 1987 — 1991
BS, Business Administration
Kimberly Sprissler Kimberly Sprissler's Alorica Experience August 2015 - Present
Job Student
Industry Religious Institutions
Experience
Alorica August 2015 - Present
PHYLE Inventory Control January 2012 - June 2013
Rodeway Inn May 2011 - October 2011
Woman's History Museum March 2009 - January 2011
Forever Resorts September 2008 - February 2009
Full House Cleaning Queen December 2005 - September 2008
JJL Architect May 2001 - November 2005
Dixieline Lumber Company March 1997 - May 2001
Skills
Microsoft Office, Inventory Management, Customer Service, Retail, Microsoft Excel, Computer Hardware, Operations Management, Logistics, Windows, Leadership, Forecasting, Hospitality, Account Management, Software Documentation, Social Networking, Access, Outlook, Recruiting, PowerPoint, Budgets, Team Management, Time Management, Quality Assurance, Merchandising, Payroll, Event Planning, Teamwork, Sales Management, Customer Satisfaction, Cashiering, Telephone Skills, Troubleshooting, Microsoft Word, Management, Purchasing, Inventory Control, Supervisory Skills, Sales, New Business Development, Team Leadership, Data Entry, Loss Prevention, Photoshop, Facebook, Store Management, Coaching, Employee Relations, Team Building, Administration, Training
Education
San Diego Christian College 2014 — 2016
Bachelor's degree, Christian Studies, 3.0
Southwestern College, Chula Vista, Ca 1995 — 1998
AS, Entrepreneurship and Small Business Management, 3.0
Alorica August 2015 - Present
PHYLE Inventory Control January 2012 - June 2013
Rodeway Inn May 2011 - October 2011
Woman's History Museum March 2009 - January 2011
Forever Resorts September 2008 - February 2009
Full House Cleaning Queen December 2005 - September 2008
JJL Architect May 2001 - November 2005
Dixieline Lumber Company March 1997 - May 2001
Skills
Microsoft Office, Inventory Management, Customer Service, Retail, Microsoft Excel, Computer Hardware, Operations Management, Logistics, Windows, Leadership, Forecasting, Hospitality, Account Management, Software Documentation, Social Networking, Access, Outlook, Recruiting, PowerPoint, Budgets, Team Management, Time Management, Quality Assurance, Merchandising, Payroll, Event Planning, Teamwork, Sales Management, Customer Satisfaction, Cashiering, Telephone Skills, Troubleshooting, Microsoft Word, Management, Purchasing, Inventory Control, Supervisory Skills, Sales, New Business Development, Team Leadership, Data Entry, Loss Prevention, Photoshop, Facebook, Store Management, Coaching, Employee Relations, Team Building, Administration, Training
Education
San Diego Christian College 2014 — 2016
Bachelor's degree, Christian Studies, 3.0
Southwestern College, Chula Vista, Ca 1995 — 1998
AS, Entrepreneurship and Small Business Management, 3.0
Susan Colden Susan Colden's Alorica Experience February 2012 - March 2012
Job Advertising Account Excutive with The Daily Iberian
Industry Marketing and Advertising
Experience
The Daily Iberian April 2015 - Present
Remington College December 2012 - April 2015
Option Technologies Interactive September 2012 - December 2012
Allsolar Service Company Inc. March 2012 - September 2012
Alorica February 2012 - March 2012
IQ Power July 2011 - February 2012
transition 2011 - October 2011
McLeod Publishing Inc. August 1992 - March 2011
MTS Systems Corp, Inc May 1982 - November 1991
Skills
Strategic Planning, Product Development, New Business Development, Cross-functional Team..., Team Building, Project Management, Program Management, Business Development, Marketing Strategy, Operations Management, Customer Service, Process Improvement
Education
St. Cloud State University 1977 — 1981
B.S., Engineering Technology
The Daily Iberian April 2015 - Present
Remington College December 2012 - April 2015
Option Technologies Interactive September 2012 - December 2012
Allsolar Service Company Inc. March 2012 - September 2012
Alorica February 2012 - March 2012
IQ Power July 2011 - February 2012
transition 2011 - October 2011
McLeod Publishing Inc. August 1992 - March 2011
MTS Systems Corp, Inc May 1982 - November 1991
Skills
Strategic Planning, Product Development, New Business Development, Cross-functional Team..., Team Building, Project Management, Program Management, Business Development, Marketing Strategy, Operations Management, Customer Service, Process Improvement
Education
St. Cloud State University 1977 — 1981
B.S., Engineering Technology
John Williamson John Williamson's Alorica Experience July 2009 - June 2013
Job Director of Financial Planning and Analysis at Paradigm Precision
Industry Executive Office
Experience
Paradigm Precision June 2013 - Present
Alorica July 2009 - June 2013
Denny's January 2006 - December 2008
JPMorgan Chase August 2004 - December 2005
OppenheimerFunds June 1999 - August 2004
Skills
Forecasting, Mergers & Acquisitions, Financial Analysis, Competitive Analysis, Strategic Financial..., Strategy, Financial Modeling, Strategic Planning, Financial Reporting, Management, Market Research, Budgets, Corporate Finance, Project Management, Team Building, Outsourcing, M&A experience, Corporate Real Estate, Pricing Strategy, Pricing Analysis, Divestitures, Capital Budgeting, Capital Projects, Due Diligence, Real Estate Transactions, Data Analysis, NPV, Business Valuation, Strategic Thinking, Financial Forecasting, Corporate Budgeting, Income Statement, Essbase, Mentoring Of Staff, DCF Valuation, IRR, Fortune 500, Solution Implementation, Hyperion Planning, Consolidated Financial..., Leadership, P, Financial Planning, Executive Management, Analysis
Education
State University of New York College at Cortland 1995 — 1999
B.S., Economics
Paradigm Precision June 2013 - Present
Alorica July 2009 - June 2013
Denny's January 2006 - December 2008
JPMorgan Chase August 2004 - December 2005
OppenheimerFunds June 1999 - August 2004
Skills
Forecasting, Mergers & Acquisitions, Financial Analysis, Competitive Analysis, Strategic Financial..., Strategy, Financial Modeling, Strategic Planning, Financial Reporting, Management, Market Research, Budgets, Corporate Finance, Project Management, Team Building, Outsourcing, M&A experience, Corporate Real Estate, Pricing Strategy, Pricing Analysis, Divestitures, Capital Budgeting, Capital Projects, Due Diligence, Real Estate Transactions, Data Analysis, NPV, Business Valuation, Strategic Thinking, Financial Forecasting, Corporate Budgeting, Income Statement, Essbase, Mentoring Of Staff, DCF Valuation, IRR, Fortune 500, Solution Implementation, Hyperion Planning, Consolidated Financial..., Leadership, P, Financial Planning, Executive Management, Analysis
Education
State University of New York College at Cortland 1995 — 1999
B.S., Economics
Linda Walker Linda Walker's Alorica Experience 2007 - 2007
Job Technology service agent for the Verizon project. at ACS, a Xerox Company
Industry Professional Training & Coaching
Experience
ACS, a Xerox Company February 2012 - Present
http://www.lindasdriedflowers.com 1991 - Present
www.lindasdriedflowers.com 1996 - 2010
Alorica 2007 - 2007
Accu Systems March 1998 - February 2001
Skills
Manufacturing, E-commerce, Retail, SEO, Strategic Planning, New Business Development, Marketing, Web Design, CRM, Team Building, Online Advertising, Lead Generation, Social Networking, Leadership, Marketing Strategy
Education
Salt Lake Community College 1989 — 1992
A, CNC Programming
ACS, a Xerox Company February 2012 - Present
http://www.lindasdriedflowers.com 1991 - Present
www.lindasdriedflowers.com 1996 - 2010
Alorica 2007 - 2007
Accu Systems March 1998 - February 2001
Skills
Manufacturing, E-commerce, Retail, SEO, Strategic Planning, New Business Development, Marketing, Web Design, CRM, Team Building, Online Advertising, Lead Generation, Social Networking, Leadership, Marketing Strategy
Education
Salt Lake Community College 1989 — 1992
A, CNC Programming
Leah Campbell Leah Campbell's Alorica Experience May 2012 - February 2014
Job Director Human Resources and Organizational Development at TAPS Public Transit
Industry Nonprofit Organization Management
Experience
TAPS Public Transit September 2014 - Present
TAPS Public Transit June 2014 - September 2014
TAPS Public Transit February 2014 - June 2014
Alorica May 2012 - February 2014
Alorica July 2011 - May 2012
Skills
Employee Relations, Applicant Tracking..., Training, Performance Management, Recruiting, Talent Acquisition, Hiring, New Hire Orientations, Onboarding, Organizational..., Interviews, HRIS, Workforce Planning, Benefits Administration, Team Building, Management
Education
Southeastern Oklahoma State University 2006 — 2008
Bachelor's degree, Education
Carl Albert State College 2004 — 2006
Associate's degree, English Language and Literature/Letters
TAPS Public Transit September 2014 - Present
TAPS Public Transit June 2014 - September 2014
TAPS Public Transit February 2014 - June 2014
Alorica May 2012 - February 2014
Alorica July 2011 - May 2012
Skills
Employee Relations, Applicant Tracking..., Training, Performance Management, Recruiting, Talent Acquisition, Hiring, New Hire Orientations, Onboarding, Organizational..., Interviews, HRIS, Workforce Planning, Benefits Administration, Team Building, Management
Education
Southeastern Oklahoma State University 2006 — 2008
Bachelor's degree, Education
Carl Albert State College 2004 — 2006
Associate's degree, English Language and Literature/Letters
Toya Paschal-Adams's Alorica Experience April 2009 - October 2010
Job REA Program Assistant at SCDEW
Industry Government Relations
Experience
SCDEW March 2012 - Present
Perceptis August 2011 - February 2012
Alorica April 2009 - October 2010
Adecco July 2008 - March 2009
Adecco March 2008 - July 2008
TW Fitting July 2005 - September 2007
T&WA of South Carolina June 2003 - July 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, Public Speaking, Strategic Planning, Negotiation, Human Resources, Recruiting, Training, Time Management, Management, Payroll, Interviews, HR Policies, Administrative..., Personnel Management, Office Management, Hiring, Employee Relations, Performance Appraisal, Public Relations, Nonprofits, Leadership, Coaching, Team Building
Education
Strayer University 2011 — 2013
Master of Science (MS), HRM: Organizational and Human Resource Development
Strayer University 2005 — 2010
Bachelor of Business Administration (BBA), Human Resource Management
SCDEW March 2012 - Present
Perceptis August 2011 - February 2012
Alorica April 2009 - October 2010
Adecco July 2008 - March 2009
Adecco March 2008 - July 2008
TW Fitting July 2005 - September 2007
T&WA of South Carolina June 2003 - July 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, Public Speaking, Strategic Planning, Negotiation, Human Resources, Recruiting, Training, Time Management, Management, Payroll, Interviews, HR Policies, Administrative..., Personnel Management, Office Management, Hiring, Employee Relations, Performance Appraisal, Public Relations, Nonprofits, Leadership, Coaching, Team Building
Education
Strayer University 2011 — 2013
Master of Science (MS), HRM: Organizational and Human Resource Development
Strayer University 2005 — 2010
Bachelor of Business Administration (BBA), Human Resource Management
Chelsea Mack Chelsea Mack's Alorica Experience January 2012 - January 2013
Job A young professional seeking job opportunities in the communications field with a concentration in special events
Industry Public Relations and Communications
Experience
Transdermal Therapeutics March 2013 - Present
Alorica January 2012 - January 2013
Spring Hill College January 2011 - April 2011
Skills
Research, Time Management, Social Media, Interpersonal..., Public Speaking, Microsoft Office, InDesign, Photoshop, Photography, Adobe, Media Writing, Management Principles, Strategic Planning, Statistical Programming
Education
Spring Hill College 2007 — 2011
Bachelors of Communication Arts, Integrated Communications
Tarrant High School 2003 — 2007
General Studies, College/University Preparatory and Advanced High School/Secondary Diploma Program
Transdermal Therapeutics March 2013 - Present
Alorica January 2012 - January 2013
Spring Hill College January 2011 - April 2011
Skills
Research, Time Management, Social Media, Interpersonal..., Public Speaking, Microsoft Office, InDesign, Photoshop, Photography, Adobe, Media Writing, Management Principles, Strategic Planning, Statistical Programming
Education
Spring Hill College 2007 — 2011
Bachelors of Communication Arts, Integrated Communications
Tarrant High School 2003 — 2007
General Studies, College/University Preparatory and Advanced High School/Secondary Diploma Program
Cristen Vandenburg Cristen Vandenburg's Alorica Experience January 2011 - Present
Job Safety Coordinator at NORDAM
Industry Public Safety
Experience
Alorica January 2011 - Present
Medical Center of Southeastern Oklahoma, Phlebotomist January 2009 - January 2011
Southeastern Oklahoma State University January 2009 - January 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Risk Management, Risk Assessment, First Aid, Public Speaking, Leadership, Time Management, Training, Office Management, Supervisory Skills
Education
Southeastern Oklahoma State University 2009 — 2013
Occupational Safety and Health Technology/Technician
Southeastern Oklahoma State University 2009 — 2013
Bachelor of Science; B.S.) Degree, Occupational Safety & Health Student
Alorica January 2011 - Present
Medical Center of Southeastern Oklahoma, Phlebotomist January 2009 - January 2011
Southeastern Oklahoma State University January 2009 - January 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Risk Management, Risk Assessment, First Aid, Public Speaking, Leadership, Time Management, Training, Office Management, Supervisory Skills
Education
Southeastern Oklahoma State University 2009 — 2013
Occupational Safety and Health Technology/Technician
Southeastern Oklahoma State University 2009 — 2013
Bachelor of Science; B.S.) Degree, Occupational Safety & Health Student
Ami Jackson Ami Jackson's Alorica Experience April 2015 - Present
Job Corporate Recruiter
Industry Telecommunications
Experience
Alorica April 2015 - Present
Skills
Technical Recruiting, recr, Applicant Tracking..., Internet Recruiting, Benefits Negotiation, Talent Acquisition, College Recruiting, Screening, Contract Recruitment, Screening Resumes, Staffing Services, Onboarding, Executive Search, Permanent Placement, Recruiting, Sourcing, IT Recruitment, Talent Management, Employee Relations, HR Consulting, HRIS, Resume Writing
Education
Stony Brook University
Bachelor's degree, Psychology
Alorica April 2015 - Present
Skills
Technical Recruiting, recr, Applicant Tracking..., Internet Recruiting, Benefits Negotiation, Talent Acquisition, College Recruiting, Screening, Contract Recruitment, Screening Resumes, Staffing Services, Onboarding, Executive Search, Permanent Placement, Recruiting, Sourcing, IT Recruitment, Talent Management, Employee Relations, HR Consulting, HRIS, Resume Writing
Education
Stony Brook University
Bachelor's degree, Psychology
Jenese Leon Jenese Leon's Alorica Experience January 2007 - September 2008
Job Inside Account Consultant at Staples Advantage
Industry Marketing and Advertising
Experience
Staples Advantage March 2015 - Present
Readers Confession May 2012 - Present
Sprint Nextel July 2012 - March 2015
TelAffects August 2011 - July 2012
Leads on Demand (formerly Cornerstone Marketing Services) September 2008 - December 2010
Alorica January 2007 - September 2008
AAA January 2006 - December 2006
Skills
Lead Generation, Cold Calling, Account Management, Salesforce.com, Sales, Training, Management, Sales Process, Solution Selling, Direct Sales, Telemarketing, Facebook, Consultative Sales..., New Business Development, Customer Retention, Marketing, B2B, Appointment Scheduling, Coaching, Telecommunications, Employee Training, Training & Development, Sales Coach, Consultative Approach, Sales Prospecting, Book Reviews, Promotions, Blogging, WordPress, Business Development, Call Centers, Customer Acquisition, Selling, Publicity, Blog Marketing, Blogosphere, Blogger
Education
Seminole Community College 2008 — 2009
AS, Paralegal/Legal Assistant
University of Central Florida 2001 — 2003
Bachelor of Arts, Psychology, Minor in Criminal Justice
Santa Fe Community College 2000 — 2001
Associate of Arts, General
Staples Advantage March 2015 - Present
Readers Confession May 2012 - Present
Sprint Nextel July 2012 - March 2015
TelAffects August 2011 - July 2012
Leads on Demand (formerly Cornerstone Marketing Services) September 2008 - December 2010
Alorica January 2007 - September 2008
AAA January 2006 - December 2006
Skills
Lead Generation, Cold Calling, Account Management, Salesforce.com, Sales, Training, Management, Sales Process, Solution Selling, Direct Sales, Telemarketing, Facebook, Consultative Sales..., New Business Development, Customer Retention, Marketing, B2B, Appointment Scheduling, Coaching, Telecommunications, Employee Training, Training & Development, Sales Coach, Consultative Approach, Sales Prospecting, Book Reviews, Promotions, Blogging, WordPress, Business Development, Call Centers, Customer Acquisition, Selling, Publicity, Blog Marketing, Blogosphere, Blogger
Education
Seminole Community College 2008 — 2009
AS, Paralegal/Legal Assistant
University of Central Florida 2001 — 2003
Bachelor of Arts, Psychology, Minor in Criminal Justice
Santa Fe Community College 2000 — 2001
Associate of Arts, General
Christy OConnor's Alorica Experience 2015 - Present
Job Chief Legal Officer at Alorica
Industry Legal Services
Experience
Alorica 2015 - Present
SourceHOV 2014 - 2015
Stream Global Services 2011 - 2014
LifeLock 2010 - 2011
CGC Consultants, LLC 2010 - 2011
Cole Real Estate Investments 2008 - 2010
TeleTech Holdings, Inc. 2000 - 2007
Telecom Wireless 2000 - 2001
Monaco Finance 1998 - 2000
Brownstein Hyatt Farber Schreck 1998 - 2000
Skills
Process Improvement, Management, Mergers & Acquisitions, Strategy, Due Diligence, Executive Management, Corporate Governance, Leadership, Outsourcing, Corporate Law, Mergers, Intellectual Property, Start-ups, Risk Management, Restructuring, Vendor Management, Finance, IPO, Licensing, Corporate Finance, Privacy Law, Securities Regulation, CRM, Negotiation, Human Resources, SEC filings, Legal Compliance, Business, Litigation, Real Estate, Capital Markets, Legal Liability, Strategic Planning, Legal Advice, Legal Writing, Compensation & Benefit, Marketing, Competitive Analysis, Compliance, Customer Experience, Lease Negotiations
Education
St. Mary's University School of Law 1990 — 1993
JD, Law
University of Innsbruck 1991 — 1992
JD/Cert, International Law
The University of Chicago 1986 — 1990
BA/MA, Psychology
Alorica 2015 - Present
SourceHOV 2014 - 2015
Stream Global Services 2011 - 2014
LifeLock 2010 - 2011
CGC Consultants, LLC 2010 - 2011
Cole Real Estate Investments 2008 - 2010
TeleTech Holdings, Inc. 2000 - 2007
Telecom Wireless 2000 - 2001
Monaco Finance 1998 - 2000
Brownstein Hyatt Farber Schreck 1998 - 2000
Skills
Process Improvement, Management, Mergers & Acquisitions, Strategy, Due Diligence, Executive Management, Corporate Governance, Leadership, Outsourcing, Corporate Law, Mergers, Intellectual Property, Start-ups, Risk Management, Restructuring, Vendor Management, Finance, IPO, Licensing, Corporate Finance, Privacy Law, Securities Regulation, CRM, Negotiation, Human Resources, SEC filings, Legal Compliance, Business, Litigation, Real Estate, Capital Markets, Legal Liability, Strategic Planning, Legal Advice, Legal Writing, Compensation & Benefit, Marketing, Competitive Analysis, Compliance, Customer Experience, Lease Negotiations
Education
St. Mary's University School of Law 1990 — 1993
JD, Law
University of Innsbruck 1991 — 1992
JD/Cert, International Law
The University of Chicago 1986 — 1990
BA/MA, Psychology
Linda (Owens) Wiley Linda (Owens) Wiley's Alorica Experience 2011 - August 2012
Job CEO, Turning Point Leadership Group, LLC
Industry Professional Training & Coaching
Experience
Turning Point Leadership Group, LLC May 2015 - Present
Tennessee Valley Authority July 2012 - April 2015
Alorica 2011 - August 2012
RYLA Inc. February 2010 - August 2011
The Owens Group, Inc. 1995 - 2008
Skills
Performance Management, Coaching, Mentoring, Change Management, Team Building, Training Delivery, Leadership Development, Instructional Design, Organizational..., Strategic Planning, Succession Planning, Talent Management, Employee Relations, Employee Engagement, Onboarding, Process Improvement, Training, Vendor Management, Management Consulting, Human Resources, Executive Coaching, Leadership, Recruiting, Call Centers, Conflict Resolution
Education
California School of Professional Psychology (now called Alliant International University)
Doctor of Philosophy (Ph.D.), Organizational Psychology
California School of Professional Psychology (now called Alliant International University)
Master of Arts (M.A.), Organizational Behavior
Smith College
Bachelor of Arts (B.A.), Psychology
University of Hartford
Master of Arts (M.A.), Psychology
Turning Point Leadership Group, LLC May 2015 - Present
Tennessee Valley Authority July 2012 - April 2015
Alorica 2011 - August 2012
RYLA Inc. February 2010 - August 2011
The Owens Group, Inc. 1995 - 2008
Skills
Performance Management, Coaching, Mentoring, Change Management, Team Building, Training Delivery, Leadership Development, Instructional Design, Organizational..., Strategic Planning, Succession Planning, Talent Management, Employee Relations, Employee Engagement, Onboarding, Process Improvement, Training, Vendor Management, Management Consulting, Human Resources, Executive Coaching, Leadership, Recruiting, Call Centers, Conflict Resolution
Education
California School of Professional Psychology (now called Alliant International University)
Doctor of Philosophy (Ph.D.), Organizational Psychology
California School of Professional Psychology (now called Alliant International University)
Master of Arts (M.A.), Organizational Behavior
Smith College
Bachelor of Arts (B.A.), Psychology
University of Hartford
Master of Arts (M.A.), Psychology
Judith Rodriguez Judith Rodriguez's Alorica Experience August 2010 - Present
Job VP Operations at Alorica
Industry Telecommunications
Experience
Alorica August 2010 - Present
Skills
Vendor Management, Outsourcing, Process Improvement, Call Centers, CRM, BPO, Customer Experience, Operations Management, Performance Management, Program Management, Team Building, Customer Satisfaction, Team Leadership, Workforce Management, Business Process..., Leadership, Team Management, Management, Account Management, Customer Retention, Training, Strategic Planning, Business Analysis, Customer Service
Education
St. John's University 1988 — 1989
Master's Degree, Foreign Languages and Literatures, General
St. John's University 1984 — 1988
Bachelor's degree, Foreign Languages and Literatures, General
Alorica August 2010 - Present
Skills
Vendor Management, Outsourcing, Process Improvement, Call Centers, CRM, BPO, Customer Experience, Operations Management, Performance Management, Program Management, Team Building, Customer Satisfaction, Team Leadership, Workforce Management, Business Process..., Leadership, Team Management, Management, Account Management, Customer Retention, Training, Strategic Planning, Business Analysis, Customer Service
Education
St. John's University 1988 — 1989
Master's Degree, Foreign Languages and Literatures, General
St. John's University 1984 — 1988
Bachelor's degree, Foreign Languages and Literatures, General
Danielle Evans Danielle Evans's Alorica Experience August 2012 - May 2014
Job Attending Southeastern Oklahoma State University
Industry Public Safety
Experience
Alorica August 2012 - May 2014
Skills
Fire Safety, Public Safety, Construction Safety, Patient Safety, Safety Management..., Workplace Safety, Industrial Safety, Ergonomics, First Aid, CPR Certified, Occupational Health, Industrial Hygiene, Training, Safety Training, Fault Tree Analysis, Nursing, Biology
Education
Southeastern Oklahoma State University 2011 — 2014
Bachelor's Degree, Occupational Safety and Health Technology/Technician
Alorica August 2012 - May 2014
Skills
Fire Safety, Public Safety, Construction Safety, Patient Safety, Safety Management..., Workplace Safety, Industrial Safety, Ergonomics, First Aid, CPR Certified, Occupational Health, Industrial Hygiene, Training, Safety Training, Fault Tree Analysis, Nursing, Biology
Education
Southeastern Oklahoma State University 2011 — 2014
Bachelor's Degree, Occupational Safety and Health Technology/Technician
Amber Griffin Amber Griffin's Alorica Experience September 2009 - Present
Job B2B Sales & Business DevelopmentAlorica
Industry Outsourcing/Offshoring
Experience
Alorica September 2009 - Present
Seminole County Public Schools August 2003 - May 2008
Convergys October 2002 - January 2008
Education
University of Central Florida 2006 — 2008
Seminole Community College
Alorica September 2009 - Present
Seminole County Public Schools August 2003 - May 2008
Convergys October 2002 - January 2008
Education
University of Central Florida 2006 — 2008
Seminole Community College
Dana Blakesley Dana Blakesley's Alorica Experience May 2010 - Present
Job Recruiting Specialist at Alorica
Industry Human Resources
Experience
Alorica May 2010 - Present
Pass Word, Inc. November 2003 - March 2007
Skills
Talent Acquisition, Recruiting, Onboarding, Applicant Tracking..., Human Resources, Talent Management, HRIS, Interviews, Technical Recruiting, HR Policies, Hiring
Education
Spokane Falls Community College 1995 — 1997
Associate of Arts (AA), Business Administration, Management and Operations
Central Valley High School 1983 — 1985
Alorica May 2010 - Present
Pass Word, Inc. November 2003 - March 2007
Skills
Talent Acquisition, Recruiting, Onboarding, Applicant Tracking..., Human Resources, Talent Management, HRIS, Interviews, Technical Recruiting, HR Policies, Hiring
Education
Spokane Falls Community College 1995 — 1997
Associate of Arts (AA), Business Administration, Management and Operations
Central Valley High School 1983 — 1985
Becca Campbell's Alorica Experience September 2011 - April 2012
Job EHS Specialist CPR/AED & First Aid Instructor
Industry Public Safety
Experience
Chickasaw Nation Division of Commerce February 2014 - Present
Fairmount Minerals June 2013 - August 2013
Alorica September 2011 - April 2012
Skills
Ergonomics, Safety Management..., Public Speaking, Occupational Health, Risk Assessment, Fire Safety, Hazardous Materials, Training, EHS, Microsoft Office, PowerPoint, Construction Safety, Microsoft Word, Microsoft Excel, Safety Training, Job Safety, Hazard Recognition, Environmental Compliance, Behavior Based Safety, Hazard Analysis, Accident Investigation, HAZWOPER, Hazardous Waste..., Emergency Management, Respirator Fit Testing, Hearing Conservation, ISO 14001, Supervisory Skills, Lock Out Tag Out, Workers Compensation, PPE, Industrial Hygiene, Safety Training Programs, MSDS, LOTO, HAZCOM, Process Safety..., Incident Investigation, Workplace Safety, OSHA 30-Hour, Hazardous Materials..., Safety, Risk Management, Public Safety, OSHA Trainer, OSHA Record Keeping, OSHA, Industrial Safety, Hazard Identification, Environmental Awareness
Education
Southeastern Oklahoma State University 2015 — 2017
Master of Business Administration (MBA), Native American Leadership/ Safety
East Central University 2014 — 2017
Economics & Finance, Business Administration and Management
Southeastern Oklahoma State University 2009 — 2013
Bachelor of Science (BS), Occupational Safety and Health/ Biology
Chickasaw Nation Division of Commerce February 2014 - Present
Fairmount Minerals June 2013 - August 2013
Alorica September 2011 - April 2012
Skills
Ergonomics, Safety Management..., Public Speaking, Occupational Health, Risk Assessment, Fire Safety, Hazardous Materials, Training, EHS, Microsoft Office, PowerPoint, Construction Safety, Microsoft Word, Microsoft Excel, Safety Training, Job Safety, Hazard Recognition, Environmental Compliance, Behavior Based Safety, Hazard Analysis, Accident Investigation, HAZWOPER, Hazardous Waste..., Emergency Management, Respirator Fit Testing, Hearing Conservation, ISO 14001, Supervisory Skills, Lock Out Tag Out, Workers Compensation, PPE, Industrial Hygiene, Safety Training Programs, MSDS, LOTO, HAZCOM, Process Safety..., Incident Investigation, Workplace Safety, OSHA 30-Hour, Hazardous Materials..., Safety, Risk Management, Public Safety, OSHA Trainer, OSHA Record Keeping, OSHA, Industrial Safety, Hazard Identification, Environmental Awareness
Education
Southeastern Oklahoma State University 2015 — 2017
Master of Business Administration (MBA), Native American Leadership/ Safety
East Central University 2014 — 2017
Economics & Finance, Business Administration and Management
Southeastern Oklahoma State University 2009 — 2013
Bachelor of Science (BS), Occupational Safety and Health/ Biology
Kristal Threatt Kristal Threatt's Alorica Experience August 2011 - December 2011
Job Indirect Tax Clerk
Industry Oil & Energy
Experience
Novitex Enterprise Solutions September 2012 - Present
Pitney Bowes Managment Svcs March 2012 - September 2012
Alorica August 2011 - December 2011
Southeastern Oklahoma State University June 2011 - August 2011
Southeastern Oklahoma State University Residence Life January 2008 - May 2011
Southeastern Oklahoma State University May 2009 - December 2009
Southeastern Oklahoma State University August 2007 - January 2008
KLBC/Texoma Cable June 2007 - August 2007
Skills
Creative Writing, Engaging Public Speaker, Close Attention to..., Goal Oriented, Time Management, Mentoring, Research, Customer Service, Editing, Student Development, Public Speaking, Critical Thinking, InDesign, Event Planning, Data Entry, Higher Education, Journalism, Advertising, Facebook
Education
Southeastern Oklahoma State University 2007 — 2011
Bachelor of Arts (B.A.), Mass Communication/Media Studies, A+
Novitex Enterprise Solutions September 2012 - Present
Pitney Bowes Managment Svcs March 2012 - September 2012
Alorica August 2011 - December 2011
Southeastern Oklahoma State University June 2011 - August 2011
Southeastern Oklahoma State University Residence Life January 2008 - May 2011
Southeastern Oklahoma State University May 2009 - December 2009
Southeastern Oklahoma State University August 2007 - January 2008
KLBC/Texoma Cable June 2007 - August 2007
Skills
Creative Writing, Engaging Public Speaker, Close Attention to..., Goal Oriented, Time Management, Mentoring, Research, Customer Service, Editing, Student Development, Public Speaking, Critical Thinking, InDesign, Event Planning, Data Entry, Higher Education, Journalism, Advertising, Facebook
Education
Southeastern Oklahoma State University 2007 — 2011
Bachelor of Arts (B.A.), Mass Communication/Media Studies, A+
Noel Potter Noel Potter's Alorica Experience February 2014 - June 2014
Job Teleservice Representative/Student Worker
Industry Recreational Facilities and Services
Experience
Sapa Extrusions North America May 2014 - October 2014
Alorica February 2014 - June 2014
St Johns River State College July 2013 - April 2014
Unemployed (seeking job opportunities) April 2013 - July 2013
H&R Block January 2013 - April 2013
Unemployed (seeking job opportunities) June 2012 - January 2013
PRC, LLC September 2009 - June 2012
Alorica September 2008 - June 2012
Aerotek Staffing Services Hydro Aluminum January 2009 - January 2009
Payet, Rey, Cauvi January 2007 - January 2008
Skills
Lifeguarding, Water Safety Instructor, Windows 7, Microsoft Office, Time Management, First Aid, Program Management, Training, Coaching, Cpr Certified, Software Documentation, Management, Access, Budgets, Troubleshooting
Education
St. Johns River State College 2011 — 2015
Associate of Arts (A.A.), General Studies
St. Johns River State College 2011 — 2015
Associate of Science (A.S.), Accounting and Business/Management
Southeastern Oklahoma State University
General Education Diploma, Business Administration/ Recreation, Second Year
Sapa Extrusions North America May 2014 - October 2014
Alorica February 2014 - June 2014
St Johns River State College July 2013 - April 2014
Unemployed (seeking job opportunities) April 2013 - July 2013
H&R Block January 2013 - April 2013
Unemployed (seeking job opportunities) June 2012 - January 2013
PRC, LLC September 2009 - June 2012
Alorica September 2008 - June 2012
Aerotek Staffing Services Hydro Aluminum January 2009 - January 2009
Payet, Rey, Cauvi January 2007 - January 2008
Skills
Lifeguarding, Water Safety Instructor, Windows 7, Microsoft Office, Time Management, First Aid, Program Management, Training, Coaching, Cpr Certified, Software Documentation, Management, Access, Budgets, Troubleshooting
Education
St. Johns River State College 2011 — 2015
Associate of Arts (A.A.), General Studies
St. Johns River State College 2011 — 2015
Associate of Science (A.S.), Accounting and Business/Management
Southeastern Oklahoma State University
General Education Diploma, Business Administration/ Recreation, Second Year
Ariel Frank Ariel Frank's Alorica Experience April 2012 - November 2013
Job Student at St. Petersburg College
Industry Telecommunications
Experience
The Coca-Cola Company June 2015 - Present
The Coca-Cola Company June 2015 - Present
24-7 Intouch October 2014 - May 2015
MetLife April 2014 - October 2014
Alorica April 2012 - November 2013
Skills
Customer Service, Computers, Technical Support, Communication, Art, Teamwork, Telecommunications, Bing, Google Adwords, Google Analytics, Applied Mathematics, Pharmacy Technicians, Pharmacology, Internet, Interviews, Customer Retention, Organization &..., Sales
Education
St. Petersburg College 2012 — 2015
Associate of Arts and Sciences (AAS)
Booker T. Washington High School 2006 — 2010
High School Diploma
The Coca-Cola Company June 2015 - Present
The Coca-Cola Company June 2015 - Present
24-7 Intouch October 2014 - May 2015
MetLife April 2014 - October 2014
Alorica April 2012 - November 2013
Skills
Customer Service, Computers, Technical Support, Communication, Art, Teamwork, Telecommunications, Bing, Google Adwords, Google Analytics, Applied Mathematics, Pharmacy Technicians, Pharmacology, Internet, Interviews, Customer Retention, Organization &..., Sales
Education
St. Petersburg College 2012 — 2015
Associate of Arts and Sciences (AAS)
Booker T. Washington High School 2006 — 2010
High School Diploma
Matt Opper Matt Opper's Alorica Experience March 2009 - August 2009
Job Technical Specialist at Select Engineering Inc.
Industry Information Technology and Services
Experience
Select Engineering Inc. November 2014 - August 2015
City of Jenks September 2012 - November 2014
TEKsystems May 2012 - August 2012
Siwel Consulting August 2009 - May 2012
Alorica March 2009 - August 2009
Skills
Active Directory, Help Desk Support, Computer Hardware, Microsoft Office, Cisco VPN, Blackberry, Android, TCP/IP, Internet Explorer, Windows, Windows 7, Windows XP Pro, Windows Vista, Lotus Notes, Linux, Antivirus, Technical Support, XP, VPN, Laptops, Citrix, Troubleshooting, Operating Systems, Microsoft Exchange, Windows Server, Hardware, Blackberry Enterprise..., Remote Desktop, Software Installation, Workstations, DNS, Windows XP
Education
Southwestern Oklahoma State University 2004 — 2008
Bachelor of Science (BS), Mathematics
Select Engineering Inc. November 2014 - August 2015
City of Jenks September 2012 - November 2014
TEKsystems May 2012 - August 2012
Siwel Consulting August 2009 - May 2012
Alorica March 2009 - August 2009
Skills
Active Directory, Help Desk Support, Computer Hardware, Microsoft Office, Cisco VPN, Blackberry, Android, TCP/IP, Internet Explorer, Windows, Windows 7, Windows XP Pro, Windows Vista, Lotus Notes, Linux, Antivirus, Technical Support, XP, VPN, Laptops, Citrix, Troubleshooting, Operating Systems, Microsoft Exchange, Windows Server, Hardware, Blackberry Enterprise..., Remote Desktop, Software Installation, Workstations, DNS, Windows XP
Education
Southwestern Oklahoma State University 2004 — 2008
Bachelor of Science (BS), Mathematics
Tamika Holley Tamika Holley's Alorica Experience August 2012 - January 2013
Job Health Insurance Agent
Industry Consumer Services
Experience
TruGreen December 2013 - Present
Humana August 2014 - December 2014
PODS March 2013 - October 2013
Alorica August 2012 - January 2013
Skills
Customer Satisfaction
Education
Hillsborough Community College 2004 — 2009
Associate of Arts (AA), Mass Communication/Media Studies
Brandon Senior High School 1999 — 2003
Diploma, N/A
St. Petersburg College
Associate of Arts (AA), Mass Communication/Media Studies
TruGreen December 2013 - Present
Humana August 2014 - December 2014
PODS March 2013 - October 2013
Alorica August 2012 - January 2013
Skills
Customer Satisfaction
Education
Hillsborough Community College 2004 — 2009
Associate of Arts (AA), Mass Communication/Media Studies
Brandon Senior High School 1999 — 2003
Diploma, N/A
St. Petersburg College
Associate of Arts (AA), Mass Communication/Media Studies
Johnny Salinas's Alorica Experience March 2015 - Present
Job Program Analyst at West Corporation
Industry Telecommunications
Experience
Alorica March 2015 - Present
West Corporation March 1997 - Present
Skills
Spanish-English, Photoshop, PowerPoint, COBOL, JCL, Visual C#, HTML, JavaScript, SQL, DOS, VBScript, VB.NET, XML, Visual C++, Windows, Microsoft Office, Unix, Business Analysis, Customer Service, Microsoft SQL Server, Databases, Microsoft Excel, Requirements Analysis, SDLC, Program Management, Software Documentation, Project Planning
Education
University of Phoenix 2006 — 2008
Bachelor of Science (BS), Computer Software Engineering
San Antonio College 1990 — 1995
Associate of Science (AS), Computer Programming, Specific Applications
Alorica March 2015 - Present
West Corporation March 1997 - Present
Skills
Spanish-English, Photoshop, PowerPoint, COBOL, JCL, Visual C#, HTML, JavaScript, SQL, DOS, VBScript, VB.NET, XML, Visual C++, Windows, Microsoft Office, Unix, Business Analysis, Customer Service, Microsoft SQL Server, Databases, Microsoft Excel, Requirements Analysis, SDLC, Program Management, Software Documentation, Project Planning
Education
University of Phoenix 2006 — 2008
Bachelor of Science (BS), Computer Software Engineering
San Antonio College 1990 — 1995
Associate of Science (AS), Computer Programming, Specific Applications
Sarah Goza Sarah Goza's Alorica Experience May 2012 - July 2013
Job Social Media Marketing Intern at Lower Merion Films
Industry Computer Software
Experience
Blueprint Consulting Services - Microsoft Corporation September 2014 - Present
Lower Merion Films May 2015 - June 2015
Lush October 2014 - January 2015
Volt Management Company - Microsoft Corporation September 2013 - July 2014
Alorica May 2012 - July 2013
Mccurtain County News October 2010 - May 2012
Taco Alley August 2008 - July 2009
Skills
Customer Service, Microsoft Office, Management, Social Media, Training, Microsoft Word, Technical Support, Facebook, Team Leadership, Quality Assurance, Troubleshooting, Microsoft Excel, Phone Etiquette, Call Centers, Windows, Customer Experience, Multi-line Phone, Browsers, Typing, 10 Key, Recruiting, Trend Analysis, Twitter, Google Trends, Tweetdeck, Contact Centers, CPE, Sprinklr, Internet Troubleshooting, Written Communication, Outlook, Email, Windows 8, Windows Services, Xbox, Leadership
Education
Southeastern Oklahoma State University 2009 — 2012
In Progress, Psychology
Idabel High School 2005 — 2009
Blueprint Consulting Services - Microsoft Corporation September 2014 - Present
Lower Merion Films May 2015 - June 2015
Lush October 2014 - January 2015
Volt Management Company - Microsoft Corporation September 2013 - July 2014
Alorica May 2012 - July 2013
Mccurtain County News October 2010 - May 2012
Taco Alley August 2008 - July 2009
Skills
Customer Service, Microsoft Office, Management, Social Media, Training, Microsoft Word, Technical Support, Facebook, Team Leadership, Quality Assurance, Troubleshooting, Microsoft Excel, Phone Etiquette, Call Centers, Windows, Customer Experience, Multi-line Phone, Browsers, Typing, 10 Key, Recruiting, Trend Analysis, Twitter, Google Trends, Tweetdeck, Contact Centers, CPE, Sprinklr, Internet Troubleshooting, Written Communication, Outlook, Email, Windows 8, Windows Services, Xbox, Leadership
Education
Southeastern Oklahoma State University 2009 — 2012
In Progress, Psychology
Idabel High School 2005 — 2009
Jaron Bytheway Jaron Bytheway's Alorica Experience February 2015 - Present
Job Agent at Alorica
Industry Marketing and Advertising
Experience
Alorica February 2015 - Present
Self-employed October 2012 - Present
Department of Rehabilitation Services August 2012 - Present
Deseret Industries March 2012 - August 2012
Education
Salt Lake Community College 2012 — 2013
Associate's degree, General Studies
East High School 2007 — 2011
High School Diploma, Health Sciences
Alorica February 2015 - Present
Self-employed October 2012 - Present
Department of Rehabilitation Services August 2012 - Present
Deseret Industries March 2012 - August 2012
Education
Salt Lake Community College 2012 — 2013
Associate's degree, General Studies
East High School 2007 — 2011
High School Diploma, Health Sciences
Esmeralda Aguilar-Perez's Alorica Experience 2015 - Present
Job FHRE
Industry Hospital & Health Care
Experience
Florida Hospital Respiratory & Equipment (FHRE) August 2015 - Present
Alorica 2015 - Present
Western & Southern Life August 2014 - January 2015
Skills
Insurance, Life Insurance, Financial Services, Sales, Customer Service
Education
Remington college 2015 — 2017
Associate's degree, Occupational Therapist Assistant
Seminole State College of Florida 2010 — 2013
Associate of Arts (AA)
Florida Hospital Respiratory & Equipment (FHRE) August 2015 - Present
Alorica 2015 - Present
Western & Southern Life August 2014 - January 2015
Skills
Insurance, Life Insurance, Financial Services, Sales, Customer Service
Education
Remington college 2015 — 2017
Associate's degree, Occupational Therapist Assistant
Seminole State College of Florida 2010 — 2013
Associate of Arts (AA)
Juan Carlos Maple's Alorica Experience January 2011 - August 2011
Job Account Executive / Manager
Industry Information Services
Experience
Clearwire August 2011 - Present
Alorica January 2011 - August 2011
Nu Image Medical, Inc. September 2006 - August 2011
Media Star Promotions February 2005 - September 2006
Best Buy May 2004 - May 2005
Abercrombie & Fitch November 2003 - February 2004
Skills
Retail, Customer Service, Marketing, Cold Calling, Merchandising, Sales Management, Social Media, Advertising, Social Media Marketing, Marketing Strategy, Social Networking, Direct Sales, Microsoft Excel, Microsoft Office, Customer Satisfaction, Management, New Business Development, Inventory Management, Team Building, Developing New Markets, Forecasting, Business Analysis, Sales, B2B, Event Management, Account Management, Sales Process, CRM, Leadership, Customer Retention, Sales Presentations, Competitive Analysis, Recruiting, Strategy
Education
Stetson University 1994 — 2000
Bachelor of Business Administration (B.B.A.), Marketing
Stetson University 1994 — 2000
Bachelor of Arts (B.A.), Fine and Studio Arts
Clearwire August 2011 - Present
Alorica January 2011 - August 2011
Nu Image Medical, Inc. September 2006 - August 2011
Media Star Promotions February 2005 - September 2006
Best Buy May 2004 - May 2005
Abercrombie & Fitch November 2003 - February 2004
Skills
Retail, Customer Service, Marketing, Cold Calling, Merchandising, Sales Management, Social Media, Advertising, Social Media Marketing, Marketing Strategy, Social Networking, Direct Sales, Microsoft Excel, Microsoft Office, Customer Satisfaction, Management, New Business Development, Inventory Management, Team Building, Developing New Markets, Forecasting, Business Analysis, Sales, B2B, Event Management, Account Management, Sales Process, CRM, Leadership, Customer Retention, Sales Presentations, Competitive Analysis, Recruiting, Strategy
Education
Stetson University 1994 — 2000
Bachelor of Business Administration (B.B.A.), Marketing
Stetson University 1994 — 2000
Bachelor of Arts (B.A.), Fine and Studio Arts
Steven Sarver Steven Sarver's Alorica Experience March 2012 - October 2014
Job Trainer I at Capital One
Industry Financial Services
Experience
Capital One Auto Finance June 2015 - Present
Capital One Auto Finance February 2015 - June 2015
Alorica March 2012 - October 2014
Alorica October 2008 - March 2011
Skills
Employee Training, Operations Management, Recruiting, Workforce Management, Mentoring New Hires, Call Centers, BPO, Performance Management, Customer Experience, Employee Engagement, Training, Hiring, Management, Customer Service, Customer Satisfaction, Leadership, Microsoft Excel, Process Improvement, Team Building, Talent Acquisition, Coaching, Contact Centers, Team Leadership, Public Speaking, Microsoft Word, Team Management, Interviews
Education
University of Oklahoma 2003 — 2005
Southeastern Oklahoma State University
Capital One Auto Finance June 2015 - Present
Capital One Auto Finance February 2015 - June 2015
Alorica March 2012 - October 2014
Alorica October 2008 - March 2011
Skills
Employee Training, Operations Management, Recruiting, Workforce Management, Mentoring New Hires, Call Centers, BPO, Performance Management, Customer Experience, Employee Engagement, Training, Hiring, Management, Customer Service, Customer Satisfaction, Leadership, Microsoft Excel, Process Improvement, Team Building, Talent Acquisition, Coaching, Contact Centers, Team Leadership, Public Speaking, Microsoft Word, Team Management, Interviews
Education
University of Oklahoma 2003 — 2005
Southeastern Oklahoma State University
Crystal A. Douglas's Alorica Experience May 2012 - August 2012
Job Retail Professional
Industry Retail
Experience
Xerox September 2014 - Present
United Freedom Associates March 2014 - August 2014
Alorica May 2012 - August 2012
The Exchange 2010 - 2012
Ross Stores, Inc. May 2008 - November 2008
Skills
Customer Service, Sales, Merchandising, Retail, Customer Satisfaction, Time Management, Training, Visual Merchandising, Sales Management, Retail Sales, Team Building, Microsoft Word, Leadership, Team Leadership, Inventory Management, Loss Prevention
Education
Strayer University 2015 — 2017
Bachelor of Business Administration (BBA), Marketing
University of Subway 2012 — 2012
Management, Marketing/Marketing Management, General
University of Phoenix 2006 — 2010
Associate of Arts (A.A.), Business Administration and Management, General
Xerox September 2014 - Present
United Freedom Associates March 2014 - August 2014
Alorica May 2012 - August 2012
The Exchange 2010 - 2012
Ross Stores, Inc. May 2008 - November 2008
Skills
Customer Service, Sales, Merchandising, Retail, Customer Satisfaction, Time Management, Training, Visual Merchandising, Sales Management, Retail Sales, Team Building, Microsoft Word, Leadership, Team Leadership, Inventory Management, Loss Prevention
Education
Strayer University 2015 — 2017
Bachelor of Business Administration (BBA), Marketing
University of Subway 2012 — 2012
Management, Marketing/Marketing Management, General
University of Phoenix 2006 — 2010
Associate of Arts (A.A.), Business Administration and Management, General
Rebecca Rains Rebecca Rains's Alorica Experience February 2014 - Present
Job Insurance Professional
Industry Insurance
Experience
Alorica February 2014 - Present
Cigna Insurance Services 2011 - 2013
Alorica November 2009 - March 2011
Skills
Insurance, Claim, Call Centers, Health Insurance, General Insurance, Underwriting, Employee Benefits, Commercial Insurance
Education
Southeastern Oklahoma State University 2009 — 2012
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Durant High School 2004 — 2008
High school, Liberal Arts and Sciences, General Studies and Humanities
Alorica February 2014 - Present
Cigna Insurance Services 2011 - 2013
Alorica November 2009 - March 2011
Skills
Insurance, Claim, Call Centers, Health Insurance, General Insurance, Underwriting, Employee Benefits, Commercial Insurance
Education
Southeastern Oklahoma State University 2009 — 2012
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Durant High School 2004 — 2008
High school, Liberal Arts and Sciences, General Studies and Humanities
Kimberly Trujillo Kimberly Trujillo's Alorica Experience June 2012 - March 2013
Job Internet Sales Support (bilingual Spanish) at Four Seasons General Merchandise
Industry Wholesale
Experience
Four Seasons General Merchandise July 2014 - June 2015
Alorica June 2012 - March 2013
Verizon May 2011 - June 2012
Skills
Customer Service, Technical Support, Data Entry, Computer Repair, Call Centers, Call Center Development, Cold Calling, Customer Experience, Call Logging, Microsoft Excel, Microsoft Office, Microsoft Word, Mac, PowerPoint, Research, Sports, Windows, Adobe Acrobat, Apple, Mobile Applications, Android, Java, JavaScript, Apple Safari, Apple Certified, Apple OS, Drawing, Windows Server, Sales
Education
Salt Lake Community College 2012 — 2013
Salt Lake Community College 2011 — 2013
Granite Peaks High School 2008 — 2011
Four Seasons General Merchandise July 2014 - June 2015
Alorica June 2012 - March 2013
Verizon May 2011 - June 2012
Skills
Customer Service, Technical Support, Data Entry, Computer Repair, Call Centers, Call Center Development, Cold Calling, Customer Experience, Call Logging, Microsoft Excel, Microsoft Office, Microsoft Word, Mac, PowerPoint, Research, Sports, Windows, Adobe Acrobat, Apple, Mobile Applications, Android, Java, JavaScript, Apple Safari, Apple Certified, Apple OS, Drawing, Windows Server, Sales
Education
Salt Lake Community College 2012 — 2013
Salt Lake Community College 2011 — 2013
Granite Peaks High School 2008 — 2011
Jacob Angell Jacob Angell's Alorica Experience 2014 - 2015
Job Specialist at Salt Lake Community College
Industry Outsourcing/Offshoring
Experience
Salt Lake Community College May 2015 - Present
Alorica 2014 - 2015
Skills
Leadership, Team Management, Public Relations, Motivated for Success, Punctual, sets goals, confidentaly speaks in..., teaches/trains/instructs, handles details, openly expresses ideas, leads group discussions, gathers a, accepts responsibility, self-confident, cooperates, shares credit, works well with others, defines needs, develops strategies, takes charge, creates ideas, makes decisons, manages conflict
Education
Salt Lake Community College 2014 — 2016
Associate of Science (AS), Music Recording Technology
Hunter High School 2012 — 2014
HS Diploma
Salt Lake Community College May 2015 - Present
Alorica 2014 - 2015
Skills
Leadership, Team Management, Public Relations, Motivated for Success, Punctual, sets goals, confidentaly speaks in..., teaches/trains/instructs, handles details, openly expresses ideas, leads group discussions, gathers a, accepts responsibility, self-confident, cooperates, shares credit, works well with others, defines needs, develops strategies, takes charge, creates ideas, makes decisons, manages conflict
Education
Salt Lake Community College 2014 — 2016
Associate of Science (AS), Music Recording Technology
Hunter High School 2012 — 2014
HS Diploma
Clayton Byrd's Alorica Experience April 2010 - October 2011
Job Solar Account Specialist at NRG Home Solar
Industry Events Services
Experience
NRG Home Solar March 2015 - Present
Bauer's Intelligent Transportation March 2014 - December 2014
SIS Security March 2012 - February 2014
Power-Quipp Industrials, LLP December 2011 - March 2012
Alorica April 2010 - October 2011
Skills
Management, Security, Consulting, Customer Service, Microsoft Office, Event Management, Marketing, Leadership, Social Media, Full Life Cycle..., Sales, Salesforce.com
Education
San Francisco State University 2011 — 2013
Bachelor's degree, Communication, General
NRG Home Solar March 2015 - Present
Bauer's Intelligent Transportation March 2014 - December 2014
SIS Security March 2012 - February 2014
Power-Quipp Industrials, LLP December 2011 - March 2012
Alorica April 2010 - October 2011
Skills
Management, Security, Consulting, Customer Service, Microsoft Office, Event Management, Marketing, Leadership, Social Media, Full Life Cycle..., Sales, Salesforce.com
Education
San Francisco State University 2011 — 2013
Bachelor's degree, Communication, General
David Harbin David Harbin's Alorica Experience December 2013 - January 2015
Job Student Support Services Counselor
Industry Higher Education
Experience
Southeastern Oklahoma State University February 2015 - Present
Alorica December 2013 - January 2015
Alorica November 2012 - December 2013
Southeastern Oklahoma State University September 2010 - July 2012
Skills
Customer Service, Microsoft Office, Microsoft Excel, Public Speaking, Teaching, Higher Education, Coaching, PowerPoint, Microsoft Word, Management, Outlook, Student Development, Academic Advising, Curriculum Design, Career Path Planning, Team Leadership, Telephone Skills, Team Building, Customer Satisfaction
Education
Southeastern Oklahoma State University 2010 — 2012
Master of Education (MEd), School Counseling
Southeastern Oklahoma State University 2006 — 2010
Bachelor of Arts (BA), Organizational and Strategic Communication & Psychology
Caddo High School 2002 — 2006
Southeastern Oklahoma State University February 2015 - Present
Alorica December 2013 - January 2015
Alorica November 2012 - December 2013
Southeastern Oklahoma State University September 2010 - July 2012
Skills
Customer Service, Microsoft Office, Microsoft Excel, Public Speaking, Teaching, Higher Education, Coaching, PowerPoint, Microsoft Word, Management, Outlook, Student Development, Academic Advising, Curriculum Design, Career Path Planning, Team Leadership, Telephone Skills, Team Building, Customer Satisfaction
Education
Southeastern Oklahoma State University 2010 — 2012
Master of Education (MEd), School Counseling
Southeastern Oklahoma State University 2006 — 2010
Bachelor of Arts (BA), Organizational and Strategic Communication & Psychology
Caddo High School 2002 — 2006
Todd Garner Todd Garner's Alorica Experience November 2009 - September 2011
Job Individual & Family Medical Plan Analyst at Cigna
Industry Information Technology and Services
Experience
Cigna September 2011 - Present
Alorica November 2009 - September 2011
Skills
Service Delivery, BPO, Call Centers, Customer Service, Technical Support, Team Leadership, Outsourcing, Workforce Management, Contact Centers, Leadership, Customer Experience, Team Management, Sla, Management, Customer Satisfaction, Process Improvement
Education
Southeastern Oklahoma State University
Cigna September 2011 - Present
Alorica November 2009 - September 2011
Skills
Service Delivery, BPO, Call Centers, Customer Service, Technical Support, Team Leadership, Outsourcing, Workforce Management, Contact Centers, Leadership, Customer Experience, Team Management, Sla, Management, Customer Satisfaction, Process Improvement
Education
Southeastern Oklahoma State University
Edgar Vilchis's Alorica Experience May 2014 - Present
Job Team Manager at Alorica
Industry Telecommunications
Experience
Alorica May 2014 - Present
Alorica August 2013 - May 2014
Alorica July 2011 - August 2013
PRC, LLC November 2010 - May 2011
PRC, LLC July 2010 - November 2010
Skills
Management, Customer Service, Team Leadership, Microsoft Office, Training, Microsoft Excel, Team Management, Leadership, Telecommunications, Coaching, Team Building, Microsoft Word, Sales, PowerPoint, Call Centers, Customer Experience, Performance Management, Research, Customer Satisfaction, Process Improvement, First Aid, Safety Management..., Risk Assessment, Supervisory Skills, Occupational Health, Workplace Safety, Construction Safety, Industrial Safety, Employee Training, Workforce Management, Contact Centers, Outlook, Emergency Management, Accident Investigation, CRM, EHS, Hazardous Materials, Risk Management
Education
Southeastern Oklahoma State University 2009 — 2014
Bachelor of Applied Science (B.A.Sc.), Occupational Safety and Health Technology/Technician
Wapanucka High School 2005 — 2009
Alorica May 2014 - Present
Alorica August 2013 - May 2014
Alorica July 2011 - August 2013
PRC, LLC November 2010 - May 2011
PRC, LLC July 2010 - November 2010
Skills
Management, Customer Service, Team Leadership, Microsoft Office, Training, Microsoft Excel, Team Management, Leadership, Telecommunications, Coaching, Team Building, Microsoft Word, Sales, PowerPoint, Call Centers, Customer Experience, Performance Management, Research, Customer Satisfaction, Process Improvement, First Aid, Safety Management..., Risk Assessment, Supervisory Skills, Occupational Health, Workplace Safety, Construction Safety, Industrial Safety, Employee Training, Workforce Management, Contact Centers, Outlook, Emergency Management, Accident Investigation, CRM, EHS, Hazardous Materials, Risk Management
Education
Southeastern Oklahoma State University 2009 — 2014
Bachelor of Applied Science (B.A.Sc.), Occupational Safety and Health Technology/Technician
Wapanucka High School 2005 — 2009
Ahmad El-Katib's Alorica Experience December 2011 - August 2012
Job Associate Business Advisor (Market Research and GIS) at OKSBDC
Industry Market Research
Experience
OKSBDC April 2014 - Present
U.S. Cellular August 2012 - April 2014
Aviation Power Support January 2011 - December 2012
Alorica December 2011 - August 2012
Romas Italian Resturant May 2007 - December 2011
Skills
Food Industry, Cellular Communications, Sales, Marketing, Sales Management, Restaurants, Restaurant Management, Multilingual, Arabic, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Graphics, Fast Learner, Fast-paced, Coachable, Self-starter, Workaholic, People Skills, People-oriented, Leadership, Customer Service, Teamwork, Training, Customer Satisfaction, Marketing Strategy, Public Relations, Analysis, Public Speaking, Advertising, Retail, Team Building, Time Management, Management, Customer Experience, Social Networking, Facebook
Education
Southeastern Oklahoma State University 2014 — 2016
Master's Degree, MBA
Southeastern Oklahoma State University 2007 — 2012
Business, Marketing
Private High School in Amman, Jordan 2003 — 2007
OKSBDC April 2014 - Present
U.S. Cellular August 2012 - April 2014
Aviation Power Support January 2011 - December 2012
Alorica December 2011 - August 2012
Romas Italian Resturant May 2007 - December 2011
Skills
Food Industry, Cellular Communications, Sales, Marketing, Sales Management, Restaurants, Restaurant Management, Multilingual, Arabic, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Graphics, Fast Learner, Fast-paced, Coachable, Self-starter, Workaholic, People Skills, People-oriented, Leadership, Customer Service, Teamwork, Training, Customer Satisfaction, Marketing Strategy, Public Relations, Analysis, Public Speaking, Advertising, Retail, Team Building, Time Management, Management, Customer Experience, Social Networking, Facebook
Education
Southeastern Oklahoma State University 2014 — 2016
Master's Degree, MBA
Southeastern Oklahoma State University 2007 — 2012
Business, Marketing
Private High School in Amman, Jordan 2003 — 2007
Dana Blakesley Dana Blakesley's Alorica Experience April 2007 - Present
Job HR Supervisor at Alorica
Industry Telecommunications
Experience
Alorica April 2007 - Present
Pass Word, Inc. March 1997 - March 2007
Skills
Management, Customer Service, Leadership, Sales, Telecommunications, Team Management, Call Centers
Education
Spokane Falls Community College 1994 — 1996
Associate of Arts (A.A.), Business Administration and Management, General
Alorica April 2007 - Present
Pass Word, Inc. March 1997 - March 2007
Skills
Management, Customer Service, Leadership, Sales, Telecommunications, Team Management, Call Centers
Education
Spokane Falls Community College 1994 — 1996
Associate of Arts (A.A.), Business Administration and Management, General
Natalie Rausch Natalie Rausch's Alorica Experience October 2006 - May 2008
Job Call Center Coordinator at Orchid Event Solutions
Industry Libraries
Experience
Orchid Event Solutions August 2013 - Present
Orchid Event Solutions June 2008 - August 2013
Alorica October 2006 - May 2008
Skills
Customer Service, Customer Satisfaction, Microsoft Excel, Call Centers, Marketing Communications, Administration, Team Management, Reporting, Job Evaluation, Scheduling, Organized Multi-tasker
Education
San Jose State University 2014 — 2018
Master of Library & Information Science (M.L.I.S.), Library and Information Science
University of Utah 2009 — 2012
Bachelor's degree, History
Orchid Event Solutions August 2013 - Present
Orchid Event Solutions June 2008 - August 2013
Alorica October 2006 - May 2008
Skills
Customer Service, Customer Satisfaction, Microsoft Excel, Call Centers, Marketing Communications, Administration, Team Management, Reporting, Job Evaluation, Scheduling, Organized Multi-tasker
Education
San Jose State University 2014 — 2018
Master of Library & Information Science (M.L.I.S.), Library and Information Science
University of Utah 2009 — 2012
Bachelor's degree, History
Marcelo Bayon's Alorica Experience August 2012 - Present
Job Asset Development Leadership
Industry Music
Experience
Innovation Partners LLP September 2015 - Present
Alorica August 2012 - Present
Van Buren St LLC November 2013 - January 2015
Karma Dispensary LLC September 2013 - October 2014
La Prensa Times June 2008 - March 2010
Qwest July 2006 - August 2007
Skills
Customer Service, Social Media Marketing, Event Management, Management, Marketing, BPO, Leadership, Call Centers, Outsourcing, Asset Allocation
Education
Salt Lake Community College
Associate of Arts and Sciences (AAS), Finance & Credit
Innovation Partners LLP September 2015 - Present
Alorica August 2012 - Present
Van Buren St LLC November 2013 - January 2015
Karma Dispensary LLC September 2013 - October 2014
La Prensa Times June 2008 - March 2010
Qwest July 2006 - August 2007
Skills
Customer Service, Social Media Marketing, Event Management, Management, Marketing, BPO, Leadership, Call Centers, Outsourcing, Asset Allocation
Education
Salt Lake Community College
Associate of Arts and Sciences (AAS), Finance & Credit
Whitney Carr's Alorica Experience October 2011 - December 2012
Job Dispatcher
Industry Security and Investigations
Experience
COPS Monitoring February 2015 - Present
Voertman's August 2014 - February 2015
Firefly Gift Boutique August 2013 - July 2014
Alorica October 2011 - December 2012
Skills
Customer Service, Sales, Microsoft Excel, Microsoft Word, Social Media, PowerPoint, Team Leadership
Education
University of North Texas 2013 — 2017
Bachelor of Arts (B.A.), International Development Studies
Southeastern Oklahoma State University 2011 — 2012
General Studies
COPS Monitoring February 2015 - Present
Voertman's August 2014 - February 2015
Firefly Gift Boutique August 2013 - July 2014
Alorica October 2011 - December 2012
Skills
Customer Service, Sales, Microsoft Excel, Microsoft Word, Social Media, PowerPoint, Team Leadership
Education
University of North Texas 2013 — 2017
Bachelor of Arts (B.A.), International Development Studies
Southeastern Oklahoma State University 2011 — 2012
General Studies
Tonya Montgomery's Alorica Experience November 2014 - Present
Job Operations Administrative Assistant
Industry Financial Services
Experience
Alorica November 2014 - Present
Express Employment Professionals July 2014 - October 2014
NOVO1 August 2013 - March 2014
Precision Repair Network April 2013 - August 2013
The Oaks Apartments September 2006 - July 2011
Mid Valley Distributors, Inc. June 2001 - August 2003
Skills
Data Entry, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word
Education
San Joaquin Valley College-Visalia 1999 — 2001
Associate of Science (AS), Business Administration
Alorica November 2014 - Present
Express Employment Professionals July 2014 - October 2014
NOVO1 August 2013 - March 2014
Precision Repair Network April 2013 - August 2013
The Oaks Apartments September 2006 - July 2011
Mid Valley Distributors, Inc. June 2001 - August 2003
Skills
Data Entry, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word
Education
San Joaquin Valley College-Visalia 1999 — 2001
Associate of Science (AS), Business Administration
Gregory Ramos, J.D., M.P.A.'s Alorica Experience July 2013 - Present
Job Southern University Law Center Graduate
Industry Law Practice
Experience
Alorica July 2013 - Present
Southern University Law Center January 2012 - January 2013
Wells Fargo Financial, Incorporated January 2006 - January 2010
Ameriquest Mortgage Company January 2004 - January 2005
Circuit City Stores, Incorporated January 2000 - January 2003
Skills
Research, Sales, Loans, Mortgage Lending, Legal Writing, Credit, Insurance, Legal Research, Public Speaking, Westlaw, Litigation, Microsoft Office, Customer Service, Courts, Management, Mediation, Leadership
Education
Southern University Law Center
Juris Doctor
University of South Alabama
Master of Public Administration
Alabama A.&M. University
Bachelor of Arts, Political Science
Alorica July 2013 - Present
Southern University Law Center January 2012 - January 2013
Wells Fargo Financial, Incorporated January 2006 - January 2010
Ameriquest Mortgage Company January 2004 - January 2005
Circuit City Stores, Incorporated January 2000 - January 2003
Skills
Research, Sales, Loans, Mortgage Lending, Legal Writing, Credit, Insurance, Legal Research, Public Speaking, Westlaw, Litigation, Microsoft Office, Customer Service, Courts, Management, Mediation, Leadership
Education
Southern University Law Center
Juris Doctor
University of South Alabama
Master of Public Administration
Alabama A.&M. University
Bachelor of Arts, Political Science
Annette Reyes's Alorica Experience July 2012 - Present
Job Medicaid Benefits Counselor at Elder Options
Industry Medical Practice
Experience
Elder Options January 2015 - Present
Alorica July 2012 - Present
Azalea Health March 2013 - October 2014
Alorica July 2012 - March 2013
Alorica March 2007 - March 2012
Skills
•Bilingual (Spanish), •Microsoft..., Communication Skills, Computer Skills, Interpersonal Skills
Education
San Joaquin Valley College-Visalia
Medical Office Administration
Elder Options January 2015 - Present
Alorica July 2012 - Present
Azalea Health March 2013 - October 2014
Alorica July 2012 - March 2013
Alorica March 2007 - March 2012
Skills
•Bilingual (Spanish), •Microsoft..., Communication Skills, Computer Skills, Interpersonal Skills
Education
San Joaquin Valley College-Visalia
Medical Office Administration
Quinton Taylor Quinton Taylor's Alorica Experience July 2007 - November 2010
Job Treasury Associate at Wells Fargo
Industry Financial Services
Experience
Wells Fargo September 2013 - Present
Wells Fargo November 2010 - September 2013
Alorica July 2007 - November 2010
Education
University of Utah - David Eccles School of Business 2011 — 2014
Working on, Business Administration and Management, General
Salt Lake Community College 2007 — 2009
Associate of Science (AS), General Studies
Wells Fargo September 2013 - Present
Wells Fargo November 2010 - September 2013
Alorica July 2007 - November 2010
Education
University of Utah - David Eccles School of Business 2011 — 2014
Working on, Business Administration and Management, General
Salt Lake Community College 2007 — 2009
Associate of Science (AS), General Studies
Angie Flarity Angie Flarity's Alorica Experience June 2012 - Present
Job Project Manager at Alorica
Industry Consumer Services
Experience
Alorica June 2012 - Present
Skills
Customer Experience, Project Management, Vendor Management, Process Improvement, Outsourcing, Training, Team Leadership, Call Centers, Customer Service, Customer Satisfaction, Team Management, Team Building, Coaching, CRM, Management
Education
Southern Wesleyan University 2004 — 2006
Master of Business Administration (MBA), Business Administration and Management, General
Winthrop University 1988 — 1991
Bachelor of Arts (B.A.), English Language and Literature, General
Alorica June 2012 - Present
Skills
Customer Experience, Project Management, Vendor Management, Process Improvement, Outsourcing, Training, Team Leadership, Call Centers, Customer Service, Customer Satisfaction, Team Management, Team Building, Coaching, CRM, Management
Education
Southern Wesleyan University 2004 — 2006
Master of Business Administration (MBA), Business Administration and Management, General
Winthrop University 1988 — 1991
Bachelor of Arts (B.A.), English Language and Literature, General
Erick Ward Erick Ward's Alorica Experience April 2012 - September 2013
Job Graduate Assistant at Southeastern Oklahoma State University
Industry Higher Education
Experience
Southeastern Oklahoma State University January 2014 - Present
Alorica April 2012 - September 2013
Alorica April 2011 - April 2012
Self Employed May 2010 - April 2011
US Army August 1999 - August 2005
Skills
Group Therapy, Case Management, Behavioral Health, Research, Teaching, PowerPoint, Higher Education, Leadership Development, Nonprofits, Microsoft Word
Education
Southeastern Oklahoma State University 2013 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General, 4.0
Southeastern Oklahoma State University 2006 — 2010
Bachelor of Arts (B.A.), Psychology
Southeastern Oklahoma State University January 2014 - Present
Alorica April 2012 - September 2013
Alorica April 2011 - April 2012
Self Employed May 2010 - April 2011
US Army August 1999 - August 2005
Skills
Group Therapy, Case Management, Behavioral Health, Research, Teaching, PowerPoint, Higher Education, Leadership Development, Nonprofits, Microsoft Word
Education
Southeastern Oklahoma State University 2013 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General, 4.0
Southeastern Oklahoma State University 2006 — 2010
Bachelor of Arts (B.A.), Psychology
Craig Venancio Craig Venancio's Alorica Experience June 2009 - April 2011
Job Project Coach at Afni
Industry Management Consulting
Experience
Afni January 2014 - Present
J.Lodge April 2011 - January 2014
Alorica June 2009 - April 2011
Dollar Financial Group May 2005 - September 2007
Skills
Process Improvement, Coaching, Business Process..., Performance Management, Training, Team Building, Call Center, Customer Experience, Financial Services, Strategic Planning, Operations Management, Customer Service, Quality Assurance, Organizational..., Microsoft Office, Data Analysis, Quality Management, Team Leadership, Call Centers, Customer Satisfaction, Analysis, Team Management, Leadership, Customer Retention, Management, CRM, Leadership Development, Access, Vendor Management, Sales, Business Intelligence, Outsourcing, Employee Training, BPO
Education
State College of Florida-Manatee-Sarasota 2005 — 2007
Afni January 2014 - Present
J.Lodge April 2011 - January 2014
Alorica June 2009 - April 2011
Dollar Financial Group May 2005 - September 2007
Skills
Process Improvement, Coaching, Business Process..., Performance Management, Training, Team Building, Call Center, Customer Experience, Financial Services, Strategic Planning, Operations Management, Customer Service, Quality Assurance, Organizational..., Microsoft Office, Data Analysis, Quality Management, Team Leadership, Call Centers, Customer Satisfaction, Analysis, Team Management, Leadership, Customer Retention, Management, CRM, Leadership Development, Access, Vendor Management, Sales, Business Intelligence, Outsourcing, Employee Training, BPO
Education
State College of Florida-Manatee-Sarasota 2005 — 2007
Jennifer Clack-Sibary Jennifer Clack-Sibary's Alorica Experience May 2012 - Present
Job Any one looking for a job let me know!
Industry Individual & Family Services
Experience
SoftRock June 2013 - Present
Keller Williams real estate orlando January 2013 - Present
Alorica May 2012 - Present
Preferred Guest Resorts November 2010 - May 2012
Web Gne 2010 - 2012
Absolute Reservation Center October 1999 - September 2008
American Income Life March 1995 - March 1999
Skills
Event Management, Event Planning, Leisure, Hotel Management, Food & Beverage, Tour Operators, Business Travel, Front Office, Marketing, Vacation, Management, Travel Management, Leisure Travel, Online Travel, Timeshare, Sabre, Reservation, Travel Planning
Education
Seminole Community College 2008 — 2011
Graphics, Interactive Technology, Video Graphics and Special Effects
IFrec
Real estate, Family homes
SoftRock June 2013 - Present
Keller Williams real estate orlando January 2013 - Present
Alorica May 2012 - Present
Preferred Guest Resorts November 2010 - May 2012
Web Gne 2010 - 2012
Absolute Reservation Center October 1999 - September 2008
American Income Life March 1995 - March 1999
Skills
Event Management, Event Planning, Leisure, Hotel Management, Food & Beverage, Tour Operators, Business Travel, Front Office, Marketing, Vacation, Management, Travel Management, Leisure Travel, Online Travel, Timeshare, Sabre, Reservation, Travel Planning
Education
Seminole Community College 2008 — 2011
Graphics, Interactive Technology, Video Graphics and Special Effects
IFrec
Real estate, Family homes
Chonda Mayes-Harris Chonda Mayes-Harris's Alorica Experience January 2013 - Present
Job Executive Customer Relations at Alorica
Industry Consumer Services
Experience
Alorica January 2013 - Present
Strandz Hair Studio LLC. February 2007 - Present
UPS May 2010 - April 2011
UPS April 2006 - May 2010
UPS March 2001 - May 2006
UPS July 1996 - March 2001
Greenville Technical College May 1995 - February 2001
Skills
Entrepreneur, Database Administration, Hair Care, Admissions Counseling, Microsoft Office, Oracle I-Procurement, OMS Certified, Project Coordination, Payroll Analysis, Customer Service, CAP facilitator, CHSP Training, Employee Scheduling, Office Management, Supervising, Supply Management
Education
Southern Wesleyan University 2007 — 2011
Bachelors of Science, Buisness Administration
Alpha Beauty School 1995 — 1997
Cosmetologist
Alorica January 2013 - Present
Strandz Hair Studio LLC. February 2007 - Present
UPS May 2010 - April 2011
UPS April 2006 - May 2010
UPS March 2001 - May 2006
UPS July 1996 - March 2001
Greenville Technical College May 1995 - February 2001
Skills
Entrepreneur, Database Administration, Hair Care, Admissions Counseling, Microsoft Office, Oracle I-Procurement, OMS Certified, Project Coordination, Payroll Analysis, Customer Service, CAP facilitator, CHSP Training, Employee Scheduling, Office Management, Supervising, Supply Management
Education
Southern Wesleyan University 2007 — 2011
Bachelors of Science, Buisness Administration
Alpha Beauty School 1995 — 1997
Cosmetologist
Emmanuel Bonnelus Emmanuel Bonnelus's Alorica Experience February 2007 - November 2009
Job Founder/CEO of Bright Revenue Solutions
Industry Hospital & Health Care
Experience
Bright Revenue Solution LLC April 2012 - Present
Healthport LLC September 2011 - April 2012
Vitamin World October 2010 - July 2011
Alorica February 2007 - November 2009
Skills
Sales, Management, Sales Management, Sales Leads, Telecommunication..., Leadership Development, Customer Service, Learning Management..., Retail Sales, Medical Records, Medical Coding, Medical Billing, HIPAA, Audit Reports, Accurate Data Entry, Document Management, Marketing Management, Online Marketing, SEO, A/R collections, Revenue Cycle, Online Reputation..., ICD-9, Data Entry, EHR, Healthcare, Leadership, Healthcare Information..., Salesforce.com, Revenue Cycle Management, Troubleshooting, Medicare, Program Management, Strategy, Healthcare Industry, Access, Health Insurance, Hospitals, Epic Systems, Meditech
Education
Southwest Florida College 2011 — 2013
Bachelor of Business Administration (BA), Health/Health Care Administration/Management
Southwest Florida College 2009 — 2011
Associate of Arts (A.A.), Health Information/Medical Records Administration/Administrator
Bright Revenue Solution LLC April 2012 - Present
Healthport LLC September 2011 - April 2012
Vitamin World October 2010 - July 2011
Alorica February 2007 - November 2009
Skills
Sales, Management, Sales Management, Sales Leads, Telecommunication..., Leadership Development, Customer Service, Learning Management..., Retail Sales, Medical Records, Medical Coding, Medical Billing, HIPAA, Audit Reports, Accurate Data Entry, Document Management, Marketing Management, Online Marketing, SEO, A/R collections, Revenue Cycle, Online Reputation..., ICD-9, Data Entry, EHR, Healthcare, Leadership, Healthcare Information..., Salesforce.com, Revenue Cycle Management, Troubleshooting, Medicare, Program Management, Strategy, Healthcare Industry, Access, Health Insurance, Hospitals, Epic Systems, Meditech
Education
Southwest Florida College 2011 — 2013
Bachelor of Business Administration (BA), Health/Health Care Administration/Management
Southwest Florida College 2009 — 2011
Associate of Arts (A.A.), Health Information/Medical Records Administration/Administrator
Michelle Grabiak Michelle Grabiak's Alorica Experience January 2011 - January 2012
Job HR Professional
Industry Human Resources
Experience
Kohl's Department Stores October 2012 - Present
YMCA April 2011 - Present
Alorica January 2011 - January 2012
Alorica 2011 - 2012
Seton Hill University 2009 - 2012
Dish Network April 2003 - March 2010
Dish Network January 2003 - January 2010
Skills
Employee Relations, Recruiting, Human Resources, Employee Engagement, Talent Acquisition, New Hire Orientations, Organizational..., Resume Writing, Performance Management, Talent Management, Leadership Development, Training, Payroll, Technical Recruiting, Coaching, Onboarding, Career Counseling, Organizational..., Personnel Management
Education
Seton Hill University 2012 — 2012
Master of Business Administration
Seton Hill University 2009 — 2011
BS Business, Human Resources
Seton Hill University 2009 — 2011
Bachelor of Science (BS), Business – Human Resources
Kohl's Department Stores October 2012 - Present
YMCA April 2011 - Present
Alorica January 2011 - January 2012
Alorica 2011 - 2012
Seton Hill University 2009 - 2012
Dish Network April 2003 - March 2010
Dish Network January 2003 - January 2010
Skills
Employee Relations, Recruiting, Human Resources, Employee Engagement, Talent Acquisition, New Hire Orientations, Organizational..., Resume Writing, Performance Management, Talent Management, Leadership Development, Training, Payroll, Technical Recruiting, Coaching, Onboarding, Career Counseling, Organizational..., Personnel Management
Education
Seton Hill University 2012 — 2012
Master of Business Administration
Seton Hill University 2009 — 2011
BS Business, Human Resources
Seton Hill University 2009 — 2011
Bachelor of Science (BS), Business – Human Resources
Wayne Langer Sr. Wayne Langer Sr.'s Alorica Experience July 2011 - December 2012
Job Field Service Technician at CompuCom
Industry Information Technology and Services
Experience
CompuCom May 2014 - Present
Unisys November 2012 - May 2014
Southwest Florida College 2009 - 2013
Alorica July 2011 - December 2012
The Home Depot October 2009 - July 2011
E.L.I. Woodtronics Inc. August 1988 - August 2008
Skills
PC, Troubleshooting, Printers, Network Administration, Wireless Networking, eCommunications, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Windows Server, Network Security, Wireless Security, Carpentry, Computer Repair, Windows, Operating Systems, Active Directory, Computer Hardware, Technical Support, Help Desk Support, Security+, Dell Computers, Software Installation, DHCP, Networking, Hardware, Laptops, A+ Certified, VPN, Microsoft Exchange, XP, Windows Vista, DNS, CompTIA A+ Certification, Cisco IOS, Cisco Routers, Microsoft Certified..., Computer Security, System Administration, Servers, Group Policy, Firewalls, Microsoft Technologies, Citrix, Windows XP, Cisco Technologies, Routers, TCP/IP, VMware
Education
Southwest Florida College 2009 — 2013
Bachelors, Network Administration
Southwest Florida College 2009 — 2011
Associates, Network Engineering & Security Administration
CompuCom May 2014 - Present
Unisys November 2012 - May 2014
Southwest Florida College 2009 - 2013
Alorica July 2011 - December 2012
The Home Depot October 2009 - July 2011
E.L.I. Woodtronics Inc. August 1988 - August 2008
Skills
PC, Troubleshooting, Printers, Network Administration, Wireless Networking, eCommunications, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Windows Server, Network Security, Wireless Security, Carpentry, Computer Repair, Windows, Operating Systems, Active Directory, Computer Hardware, Technical Support, Help Desk Support, Security+, Dell Computers, Software Installation, DHCP, Networking, Hardware, Laptops, A+ Certified, VPN, Microsoft Exchange, XP, Windows Vista, DNS, CompTIA A+ Certification, Cisco IOS, Cisco Routers, Microsoft Certified..., Computer Security, System Administration, Servers, Group Policy, Firewalls, Microsoft Technologies, Citrix, Windows XP, Cisco Technologies, Routers, TCP/IP, VMware
Education
Southwest Florida College 2009 — 2013
Bachelors, Network Administration
Southwest Florida College 2009 — 2011
Associates, Network Engineering & Security Administration
Norman Herrington Norman Herrington's Alorica Experience May 1995 - July 2005
Job Senior Network Specialist
Industry Information Technology and Services
Experience
Guest-Tek Interactive Entertainment Inc./iBAHN March 2014 - Present
EMC June 2012 - March 2014
iBAHN July 2005 - June 2012
Alorica May 1995 - July 2005
Packard Bell NEC May 1995 - July 2005
Skills
Troubleshooting, Cisco Technologies, Customer Service, Program Management, IP, Networking, Customer Oriented, Linux, Routing, Servers, Technical Support, Active Directory, Virtualization, Firewalls, Network Security, Customer Satisfaction, TCP/IP, Computer Hardware, Humor, Call Centers, Positive Energy, Windows, DHCP, Wireless Networking, Operating Systems, DNS
Education
Salt Lake Community College 1990 — 1995
Associate, General Studies
Guest-Tek Interactive Entertainment Inc./iBAHN March 2014 - Present
EMC June 2012 - March 2014
iBAHN July 2005 - June 2012
Alorica May 1995 - July 2005
Packard Bell NEC May 1995 - July 2005
Skills
Troubleshooting, Cisco Technologies, Customer Service, Program Management, IP, Networking, Customer Oriented, Linux, Routing, Servers, Technical Support, Active Directory, Virtualization, Firewalls, Network Security, Customer Satisfaction, TCP/IP, Computer Hardware, Humor, Call Centers, Positive Energy, Windows, DHCP, Wireless Networking, Operating Systems, DNS
Education
Salt Lake Community College 1990 — 1995
Associate, General Studies
Nicole Rieger's Alorica Experience March 2014 - Present
Job Corporate Recruiter at Western Governors University
Industry Outsourcing/Offshoring
Experience
Western Governors University July 2015 - Present
Alorica March 2014 - Present
Express Employment Professionals 2012 - 2014
Skills
Hiring, Consulting, Interviews, Payroll, Management, Recruiting, Human Resources, Temporary Placement, Sourcing
Education
Stevens-Henager College 2012 — 2015
Bachelor’s Degree, BM with an Emphasis in HR
Western Governors University July 2015 - Present
Alorica March 2014 - Present
Express Employment Professionals 2012 - 2014
Skills
Hiring, Consulting, Interviews, Payroll, Management, Recruiting, Human Resources, Temporary Placement, Sourcing
Education
Stevens-Henager College 2012 — 2015
Bachelor’s Degree, BM with an Emphasis in HR
Srinivas Arza's Alorica Experience April 2011 - Present
Job Development Manager at Alorica
Industry Information Technology and Services
Experience
Alorica April 2011 - Present
PRC (Precision Response Corporation) 1998 - Present
PRC September 1999 - April 2011
Skills
SDLC, Vendor Management, Business Analysis, Requirements Analysis, Call Centers, Offshore Software..., Applications Software..., Software Project...
Education
Sri Venkateswara University 1989 — 1993
B.Tech
Alorica April 2011 - Present
PRC (Precision Response Corporation) 1998 - Present
PRC September 1999 - April 2011
Skills
SDLC, Vendor Management, Business Analysis, Requirements Analysis, Call Centers, Offshore Software..., Applications Software..., Software Project...
Education
Sri Venkateswara University 1989 — 1993
B.Tech
Colette Pavelle, SPHR's Alorica Experience 2003 - 2006
Job Talent Acquisition Manager Sales at Sage Hospitality
Industry Hospitality
Experience
Sage Hospitality September 2014 - Present
Fitness Instructor - AFAA Group Certified August 2011 - Present
Aon Hewitt September 2010 - September 2014
Pavelle Consulting Group November 2009 - June 2013
Hewitt Associates (now AonHewitt) March 2007 - September 2009
Wolpoff & Abramson 2006 - 2007
Dollar Thrifty Automotive Group 2006 - 2006
Alorica 2003 - 2006
Brobeck, Phleger & Harrison 1999 - 2002
Carnegie Mellon Tepper School of Business 1997 - 1998
Skills
Sourcing, Talent Acquisition, Full-cycle Recruiting, Interviewing, Career Counseling, Technical Recruiting, Hiring, Taleo, E-recruitment, Strategic Sourcing, Recruitment Process..., PeopleSoft, RPO, Recruiting, SDLC, Interviews, Internet Recruiting, Human Resources, Leadership, Talent Management, Management, Applicant Tracking..., College Recruiting, Onboarding, Training, Time Management, Succession Planning, Contract Recruitment, Benefits Negotiation, Screening, Employee Engagement, Temporary Placement, New Hire Orientations, HRIS, Staffing Services, Employee Benefits, Screening Resumes, Workforce Planning, Employer Branding, Employee Relations, HR Consulting, Performance Management, Benefits Administration, Deferred Compensation, Employee Training, Job Fairs, Resume Writing, Job Descriptions, Career Development, Organizational...
Education
State University of New York at Stony Brook 1990 — 1992
Bachelor of Arts, Psychology
Union High School 1984 — 1988
Sage Hospitality September 2014 - Present
Fitness Instructor - AFAA Group Certified August 2011 - Present
Aon Hewitt September 2010 - September 2014
Pavelle Consulting Group November 2009 - June 2013
Hewitt Associates (now AonHewitt) March 2007 - September 2009
Wolpoff & Abramson 2006 - 2007
Dollar Thrifty Automotive Group 2006 - 2006
Alorica 2003 - 2006
Brobeck, Phleger & Harrison 1999 - 2002
Carnegie Mellon Tepper School of Business 1997 - 1998
Skills
Sourcing, Talent Acquisition, Full-cycle Recruiting, Interviewing, Career Counseling, Technical Recruiting, Hiring, Taleo, E-recruitment, Strategic Sourcing, Recruitment Process..., PeopleSoft, RPO, Recruiting, SDLC, Interviews, Internet Recruiting, Human Resources, Leadership, Talent Management, Management, Applicant Tracking..., College Recruiting, Onboarding, Training, Time Management, Succession Planning, Contract Recruitment, Benefits Negotiation, Screening, Employee Engagement, Temporary Placement, New Hire Orientations, HRIS, Staffing Services, Employee Benefits, Screening Resumes, Workforce Planning, Employer Branding, Employee Relations, HR Consulting, Performance Management, Benefits Administration, Deferred Compensation, Employee Training, Job Fairs, Resume Writing, Job Descriptions, Career Development, Organizational...
Education
State University of New York at Stony Brook 1990 — 1992
Bachelor of Arts, Psychology
Union High School 1984 — 1988
Kevin Mcqueeney's Alorica Experience November 2004 - June 2012
Job Information Assurance Manager at Digital Risk
Industry Telecommunications
Experience
Digital Risk December 2012 - Present
PRC November 2004 - June 2012
Alorica November 2004 - June 2012
Lucent 2001 - 2003
Skills
CISA, CISSP, PCI, SOX, AUDIT, Pentest, CSO, Security Director, Cybersecurity, Information Security, Vulnerability Assessment, Threat Management, Risk Management, Policies and Procedures, Incident Response, Computer Security, Sarbanes-Oxley Act, Personnel Management, Payment Industry, PCI DSS, Security, Penetration Testing, Network Security, Disaster Recovery, IT Security Policies, Workforce Management, Outsourcing, Firewalls, IT Audit, VPN, Vendor Management, IT Management, Business Continuity, Information Technology, Auditing, Call Centers, Process Improvement
Education
Stockton University 1981 — 1984
Bachelor's degree, Accounting and Computer Science
stockton State College 1981 — 1984
BS, Accounting and Computer Science
Digital Risk December 2012 - Present
PRC November 2004 - June 2012
Alorica November 2004 - June 2012
Lucent 2001 - 2003
Skills
CISA, CISSP, PCI, SOX, AUDIT, Pentest, CSO, Security Director, Cybersecurity, Information Security, Vulnerability Assessment, Threat Management, Risk Management, Policies and Procedures, Incident Response, Computer Security, Sarbanes-Oxley Act, Personnel Management, Payment Industry, PCI DSS, Security, Penetration Testing, Network Security, Disaster Recovery, IT Security Policies, Workforce Management, Outsourcing, Firewalls, IT Audit, VPN, Vendor Management, IT Management, Business Continuity, Information Technology, Auditing, Call Centers, Process Improvement
Education
Stockton University 1981 — 1984
Bachelor's degree, Accounting and Computer Science
stockton State College 1981 — 1984
BS, Accounting and Computer Science
Suzanne Loizos's Alorica Experience May 2013 - July 2013
Job Team Lead for Strategic Workforce Planning at General Dynamics Information Technology
Industry Telecommunications
Experience
General Dynamics Information Technology September 2013 - Present
General Dynamics Information Technology September 2013 - Present
Alorica May 2013 - July 2013
C3/CustomerContactChannels, Inc. April 2013 - May 2013
Dialogue Marketing October 2008 - April 2013
eBay March 2003 - April 2007
Teleperformance June 2000 - January 2003
Morgan Stanley November 1999 - May 2000
Packard Bell September 1998 - November 1999
AT&T August 1992 - September 1998
Skills
Call Centers, Customer Satisfaction, Management, Macro, Workforce Management, Vendor Management, Training, BPO, Customer Retention, Access, Call Center, Forecasting, IEX, Analysis, Process Scheduler, Outsourcing, Inbound Marketing, Microsoft Office, Recruiting, Customer Service, Call Center Development, Customer Experience, Contact Centers, Capacity Planning, Human Resources, Avaya, Hiring, Networking, People Skills, Time Management, Avaya Technologies
Education
Westminster College 1998 — 1998
Certificate, Legal Assistant Certificate Program
Weber State University 1991 — 1992
Bachelor of Science, Criminalistics and Criminal Justice
Salt Lake Community College 1988 — 1990
Associate of Science, Business Management
General Dynamics Information Technology September 2013 - Present
General Dynamics Information Technology September 2013 - Present
Alorica May 2013 - July 2013
C3/CustomerContactChannels, Inc. April 2013 - May 2013
Dialogue Marketing October 2008 - April 2013
eBay March 2003 - April 2007
Teleperformance June 2000 - January 2003
Morgan Stanley November 1999 - May 2000
Packard Bell September 1998 - November 1999
AT&T August 1992 - September 1998
Skills
Call Centers, Customer Satisfaction, Management, Macro, Workforce Management, Vendor Management, Training, BPO, Customer Retention, Access, Call Center, Forecasting, IEX, Analysis, Process Scheduler, Outsourcing, Inbound Marketing, Microsoft Office, Recruiting, Customer Service, Call Center Development, Customer Experience, Contact Centers, Capacity Planning, Human Resources, Avaya, Hiring, Networking, People Skills, Time Management, Avaya Technologies
Education
Westminster College 1998 — 1998
Certificate, Legal Assistant Certificate Program
Weber State University 1991 — 1992
Bachelor of Science, Criminalistics and Criminal Justice
Salt Lake Community College 1988 — 1990
Associate of Science, Business Management
Rebecca Stauffer's Alorica Experience 1994 - 2000
Job Sr. Service Delivery Manager at Microsoft
Industry Outsourcing/Offshoring
Experience
Microsoft April 2010 - Present
O'Currance August 2008 - November 2011
Teleperformance June 2007 - August 2008
Teleperformance February 2004 - June 2007
Teleperformance February 2001 - February 2004
Communications & Commerce June 2000 - February 2001
Packard Bell, NEC 1994 - 2000
Alorica 1994 - 2000
Skills
Call Centers, Service Delivery, Workforce Management, Outsourcing, Vendor Management, CRM, Customer Experience, Process Improvement, Management, Team Leadership, Contact Centers, Team Management, Program Management, Customer Satisfaction, Operations Management, Business Analysis, Performance Management, Call Center, BPO, Business Process..., Customer Service, Training, Cloud Computing, Leadership, Business Intelligence, Change Management, Cross-functional Team..., Technical Support, Project Management, Business Strategy, B2B, Call Center Development, IT Operations
Education
Salt Lake Community College 1993 — 1994
Business
University of Utah 1992 — 1993
General
Judge Memorial High School 1988 — 1992
Microsoft April 2010 - Present
O'Currance August 2008 - November 2011
Teleperformance June 2007 - August 2008
Teleperformance February 2004 - June 2007
Teleperformance February 2001 - February 2004
Communications & Commerce June 2000 - February 2001
Packard Bell, NEC 1994 - 2000
Alorica 1994 - 2000
Skills
Call Centers, Service Delivery, Workforce Management, Outsourcing, Vendor Management, CRM, Customer Experience, Process Improvement, Management, Team Leadership, Contact Centers, Team Management, Program Management, Customer Satisfaction, Operations Management, Business Analysis, Performance Management, Call Center, BPO, Business Process..., Customer Service, Training, Cloud Computing, Leadership, Business Intelligence, Change Management, Cross-functional Team..., Technical Support, Project Management, Business Strategy, B2B, Call Center Development, IT Operations
Education
Salt Lake Community College 1993 — 1994
Business
University of Utah 1992 — 1993
General
Judge Memorial High School 1988 — 1992
Michael G. Frunzi's Alorica Experience May 2011 - May 2012
Job Commercial Lines Experienced
Industry Insurance
Experience
TRANZACT September 2013 - Present
BREEN RAGLAND GROUP,LLC April 2011 - Present
Alorica May 2011 - May 2012
Most Insurance LLC January 2010 - March 2011
Ramsgate Insurance Companies May 2008 - December 2010
Economy Insurance Mart of Hernando, Inc June 2007 - May 2008
Frunzi Insurance Group, Inc January 1980 - April 2002
Skills
Insurance, Training, Management, New Business Development, Customer Retention, Customer Service, Small Business, Call Centers, Customer Satisfaction, Claim, Financial Services, Legal Liability, Brokers, Cold Calling
Education
PIA CIC Designation 2012 — 2014
CIC, Insurance
The Florida School of Insurance 2007 — 2007
Insurance Certification
Seton Hall University 1969 — 1973
BA, English, Government
Professional School of Business
TRANZACT September 2013 - Present
BREEN RAGLAND GROUP,LLC April 2011 - Present
Alorica May 2011 - May 2012
Most Insurance LLC January 2010 - March 2011
Ramsgate Insurance Companies May 2008 - December 2010
Economy Insurance Mart of Hernando, Inc June 2007 - May 2008
Frunzi Insurance Group, Inc January 1980 - April 2002
Skills
Insurance, Training, Management, New Business Development, Customer Retention, Customer Service, Small Business, Call Centers, Customer Satisfaction, Claim, Financial Services, Legal Liability, Brokers, Cold Calling
Education
PIA CIC Designation 2012 — 2014
CIC, Insurance
The Florida School of Insurance 2007 — 2007
Insurance Certification
Seton Hall University 1969 — 1973
BA, English, Government
Professional School of Business
Robin Daniels's Alorica Experience December 2005 - May 2008
Job Consumer Services Professional
Industry Telecommunications
Experience
Alorica December 2005 - May 2008
DecisionOne June 2002 - December 2005
Sabre Holdings August 1996 - June 2002
Sabre Holdings 1996 - 2002
Sabre/American Airlines 1990 - 2002
The Sabre Group 1990 - 2002
American Airlines April 1990 - August 1996
Skills
Call Center
Education
Southern Nazarene University 2000 — 2002
Masters, Management
Southern Nazarene University 1998 — 2000
Bachelors, Organizational Leadership
Alorica December 2005 - May 2008
DecisionOne June 2002 - December 2005
Sabre Holdings August 1996 - June 2002
Sabre Holdings 1996 - 2002
Sabre/American Airlines 1990 - 2002
The Sabre Group 1990 - 2002
American Airlines April 1990 - August 1996
Skills
Call Center
Education
Southern Nazarene University 2000 — 2002
Masters, Management
Southern Nazarene University 1998 — 2000
Bachelors, Organizational Leadership
David Fraga's Alorica Experience December 2012 - November 2013
Job Technical Support Analyst at ScanSource
Industry Information Technology and Services
Experience
ScanSource December 2013 - Present
Alorica December 2012 - November 2013
Erwin Penland Advertising December 2011 - December 2012
ABC Legal January 2008 - October 2011
Echo Audio September 2010 - October 2010
Skills
IT Operations, CompTIA A+ Certification, Troubleshooting, Software Installation, Software Configuration..., System Configuration, Internet Troubleshooting, Hardware Installation, Network Installation, Computer Repair, PC building, Mac OS X, Microsoft Technologies, TCP/IP, Wireless Networking, WiFi, Wireless Security, DOS, Windows, Android, Digital Audio, SketchUp, Spanish-speaking, Typing, Windows Vista, OS X
Education
Seattle Central Community College 2005 — 2006
IT Programming
ScanSource December 2013 - Present
Alorica December 2012 - November 2013
Erwin Penland Advertising December 2011 - December 2012
ABC Legal January 2008 - October 2011
Echo Audio September 2010 - October 2010
Skills
IT Operations, CompTIA A+ Certification, Troubleshooting, Software Installation, Software Configuration..., System Configuration, Internet Troubleshooting, Hardware Installation, Network Installation, Computer Repair, PC building, Mac OS X, Microsoft Technologies, TCP/IP, Wireless Networking, WiFi, Wireless Security, DOS, Windows, Android, Digital Audio, SketchUp, Spanish-speaking, Typing, Windows Vista, OS X
Education
Seattle Central Community College 2005 — 2006
IT Programming
Heather Elwood's Alorica Experience December 2008 - January 2009
Job QA Test Engineer Consultant at Robert Half Technology
Industry Information Technology and Services
Experience
Robert Half Technology January 2009 - Present
Alorica December 2008 - January 2009
Computer Bytes June 2008 - November 2008
Computing Edge November 2007 - July 2008
Accenture November 2006 - October 2007
Pioneer Natural Resources June 2005 - November 2006
Pioneer Natural Resources 2004 - 2006
Pioneer Natural Resources February 2004 - June 2005
Education
Southeastern Oklahoma State University 2000 — 2003
Bachelor of Science, Computer Engineering Technology
Robert Half Technology January 2009 - Present
Alorica December 2008 - January 2009
Computer Bytes June 2008 - November 2008
Computing Edge November 2007 - July 2008
Accenture November 2006 - October 2007
Pioneer Natural Resources June 2005 - November 2006
Pioneer Natural Resources 2004 - 2006
Pioneer Natural Resources February 2004 - June 2005
Education
Southeastern Oklahoma State University 2000 — 2003
Bachelor of Science, Computer Engineering Technology
Chasidy Bennett's Alorica Experience September 2014 - Present
Job Senior Manager of Human Resources
Industry Outsourcing/Offshoring
Experience
Alorica September 2014 - Present
Alorica December 2013 - Present
Alorica October 2006 - December 2013
Staff One, Inc. 2001 - 2006
Skills
Employee Relations, Advertising and Media..., HRIS Database Management, Process Improvement, Performance Management, Onboarding, Organizational..., Recruiting, HRIS, Talent Acquisition, Training, Human Resources, Benefits Administration, New Hire Orientations, Deferred Compensation, Employee Benefits, BPO, Employee Engagement, Outsourcing, Talent Management, Team Building, HR Policies, Applicant Tracking..., College Recruiting, Vendor Management, Workforce Planning, Personnel Management, Succession Planning, FMLA, Hiring, Taleo, Internet Recruiting, Interviews, Technical Recruiting, Leadership, Temporary Placement, Employee Training, Employer Branding, HR Consulting, Sourcing, PeopleSoft, ADP Payroll, Benefits Negotiation, Job Fairs, Payroll, Workforce Management, Staff Retention, Screening, Screening Resumes
Education
Southeastern Oklahoma State University 2000 — 2005
Bachelor of Business Administration, Marketing
Alorica September 2014 - Present
Alorica December 2013 - Present
Alorica October 2006 - December 2013
Staff One, Inc. 2001 - 2006
Skills
Employee Relations, Advertising and Media..., HRIS Database Management, Process Improvement, Performance Management, Onboarding, Organizational..., Recruiting, HRIS, Talent Acquisition, Training, Human Resources, Benefits Administration, New Hire Orientations, Deferred Compensation, Employee Benefits, BPO, Employee Engagement, Outsourcing, Talent Management, Team Building, HR Policies, Applicant Tracking..., College Recruiting, Vendor Management, Workforce Planning, Personnel Management, Succession Planning, FMLA, Hiring, Taleo, Internet Recruiting, Interviews, Technical Recruiting, Leadership, Temporary Placement, Employee Training, Employer Branding, HR Consulting, Sourcing, PeopleSoft, ADP Payroll, Benefits Negotiation, Job Fairs, Payroll, Workforce Management, Staff Retention, Screening, Screening Resumes
Education
Southeastern Oklahoma State University 2000 — 2005
Bachelor of Business Administration, Marketing
Joey Ertman's Alorica Experience August 2010 - December 2010
Job Avionics/Computer Professional
Industry Computer Hardware
Experience
Department of Human Services February 2014 - March 2014
Walmart May 2013 - February 2014
Ertman Ranch January 2011 - May 2013
Alorica August 2010 - December 2010
Caterpillar Logistics May 2009 - July 2009
Skills
Aviation, Airlines, Customer Service, Aircraft, Microsoft Office, Flights, Airports, Commercial Aviation, Microsoft Excel, Project Management, Aerospace, Strategic Planning, Computer Hardware, Computers, Computer Repair
Education
Southeastern Oklahoma State University 2002 — 2010
Bachelor's Degree, Applied Behavior Sciences
Spartan College of Aeronautics and Technology 2007 — 2009
Associate's Degree, Avionics Maintenance Technology/Technician
Department of Human Services February 2014 - March 2014
Walmart May 2013 - February 2014
Ertman Ranch January 2011 - May 2013
Alorica August 2010 - December 2010
Caterpillar Logistics May 2009 - July 2009
Skills
Aviation, Airlines, Customer Service, Aircraft, Microsoft Office, Flights, Airports, Commercial Aviation, Microsoft Excel, Project Management, Aerospace, Strategic Planning, Computer Hardware, Computers, Computer Repair
Education
Southeastern Oklahoma State University 2002 — 2010
Bachelor's Degree, Applied Behavior Sciences
Spartan College of Aeronautics and Technology 2007 — 2009
Associate's Degree, Avionics Maintenance Technology/Technician
C T Atchison's Alorica Experience October 2012 - March 2014
Job Customer service specialist
Industry Information Technology and Services
Experience
Purdue Federal Credit Union March 2014 - Present
Connection Point Church January 2011 - Present
Alorica October 2012 - March 2014
Otterbein Public Library January 2011 - August 2013
Alorica June 2012 - November 2012
Kelly Services October 2010 - May 2012
Kelly HBA October 2010 - May 2012
Electronic express May 2010 - July 2010
Manpower May 2009 - April 2010
Motivate Our Minds January 2007 - January 2008
Skills
Editing, Social Media, Copy Editing, Publishing, Blogging, Magazines, Copywriting, Journalism, Editorial, Proofreading, Public Relations, Research, Board Games, Card Games, Training, Creative Writing, Coaching
Education
Ball State University 2007 — 2011
English Education
Southeastern University 2005 — 2007
Music Education
Purdue Federal Credit Union March 2014 - Present
Connection Point Church January 2011 - Present
Alorica October 2012 - March 2014
Otterbein Public Library January 2011 - August 2013
Alorica June 2012 - November 2012
Kelly Services October 2010 - May 2012
Kelly HBA October 2010 - May 2012
Electronic express May 2010 - July 2010
Manpower May 2009 - April 2010
Motivate Our Minds January 2007 - January 2008
Skills
Editing, Social Media, Copy Editing, Publishing, Blogging, Magazines, Copywriting, Journalism, Editorial, Proofreading, Public Relations, Research, Board Games, Card Games, Training, Creative Writing, Coaching
Education
Ball State University 2007 — 2011
English Education
Southeastern University 2005 — 2007
Music Education
Lyndi Henrich's Alorica Experience April 2007 - October 2009
Job Recruiting Specialist
Industry Staffing and Recruiting
Experience
Hirschbach Motor Lines November 2010 - Present
Powell Broadcasting April 2010 - October 2010
Alorica April 2007 - October 2009
Education
South Dakota State University 2003 — 2007
BS, Consumer Affairs
Hirschbach Motor Lines November 2010 - Present
Powell Broadcasting April 2010 - October 2010
Alorica April 2007 - October 2009
Education
South Dakota State University 2003 — 2007
BS, Consumer Affairs
Chris Merchant's Alorica Experience August 2012 - November 2013
Job AT&T Business Acquisition Solutions
Industry Telecommunications
Experience
AT&T November 2013 - Present
Alorica August 2012 - November 2013
AT&T April 2012 - August 2012
AT&T April 2011 - April 2012
AT&T January 2008 - March 2011
AT&T June 2006 - January 2008
AT&T February 2005 - June 2006
AT&T February 2004 - February 2005
AT&T November 2001 - February 2004
Skills
Wireless, Selling, Account Management, Direct Sales, Channel, Sales Management, Strategy, Telecommunications, Managed Services, Cloud Computing, Solution Selling, Call Centers, Leadership, Program Management, Sales
Education
Southern Methodist University - Cox School of Business 2008 — 2009
MBA, Strategy & Strategic Leadership
Texas Tech University 1996 — 2001
BBA, Finance, Management Information Systems
AT&T November 2013 - Present
Alorica August 2012 - November 2013
AT&T April 2012 - August 2012
AT&T April 2011 - April 2012
AT&T January 2008 - March 2011
AT&T June 2006 - January 2008
AT&T February 2005 - June 2006
AT&T February 2004 - February 2005
AT&T November 2001 - February 2004
Skills
Wireless, Selling, Account Management, Direct Sales, Channel, Sales Management, Strategy, Telecommunications, Managed Services, Cloud Computing, Solution Selling, Call Centers, Leadership, Program Management, Sales
Education
Southern Methodist University - Cox School of Business 2008 — 2009
MBA, Strategy & Strategic Leadership
Texas Tech University 1996 — 2001
BBA, Finance, Management Information Systems
Chandra Desai's Alorica Experience October 2010 - December 2011
Job Senior Data Analyst at Inovalon
Industry Computer Software
Experience
Inovalon November 2014 - Present
NCQA July 2012 - October 2014
International Monetary Fund January 2012 - June 2012
Alorica October 2010 - December 2011
Bank of America July 2009 - September 2010
Zed August 2008 - June 2009
Tata Consultancy Services January 2006 - December 2007
Skills
SSRS, T-SQL, Microsoft SQL Server, Analysis Services, SSIS, ETL, Crystal Reports, Database Design, Data Warehousing, Business Intelligence, OLAP, SQL, Databases, SQL Tuning, Performance Tuning, Stored Procedures
Education
Stevens Institute of Technology 2008 — 2010
MS, Computer Enggering
Saurashtra University
Inovalon November 2014 - Present
NCQA July 2012 - October 2014
International Monetary Fund January 2012 - June 2012
Alorica October 2010 - December 2011
Bank of America July 2009 - September 2010
Zed August 2008 - June 2009
Tata Consultancy Services January 2006 - December 2007
Skills
SSRS, T-SQL, Microsoft SQL Server, Analysis Services, SSIS, ETL, Crystal Reports, Database Design, Data Warehousing, Business Intelligence, OLAP, SQL, Databases, SQL Tuning, Performance Tuning, Stored Procedures
Education
Stevens Institute of Technology 2008 — 2010
MS, Computer Enggering
Saurashtra University
Joe Hartwig's Alorica Experience March 2015 - Present
Job
Industry Renewables & Environment
Experience
Alorica March 2015 - Present
Diversified Sales & Marketing January 2000 - Present
Wireless Depot January 1999 - December 1999
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, Problem Solving, Writing, Budgeting, Administration, Strategic Planning, Java, Negotiation, Event Management, English, Public Speaking, Windows, Public Relations, Planning, Team Building, Advertising, Event Planning, Outlook, Coaching, Promotions, Retail, Troubleshooting, Documentation, Non-profits, Budgets, System Administration, Online Marketing, Account Management, Program Management, Mobile Marketing, Product Development, Social Media Marketing, Contract Negotiation, New Business Development, Microsoft Word, Nonprofits, Microsoft Excel, Small Business, Business Development, Marketing Strategy, Strategy, Sales Management, Start-ups
Education
Southern Illinois University, Carbondale 1978 — 1981
Bachelor of Science (B.S.), Education/ Commercial Recreation
Alorica March 2015 - Present
Diversified Sales & Marketing January 2000 - Present
Wireless Depot January 1999 - December 1999
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, Problem Solving, Writing, Budgeting, Administration, Strategic Planning, Java, Negotiation, Event Management, English, Public Speaking, Windows, Public Relations, Planning, Team Building, Advertising, Event Planning, Outlook, Coaching, Promotions, Retail, Troubleshooting, Documentation, Non-profits, Budgets, System Administration, Online Marketing, Account Management, Program Management, Mobile Marketing, Product Development, Social Media Marketing, Contract Negotiation, New Business Development, Microsoft Word, Nonprofits, Microsoft Excel, Small Business, Business Development, Marketing Strategy, Strategy, Sales Management, Start-ups
Education
Southern Illinois University, Carbondale 1978 — 1981
Bachelor of Science (B.S.), Education/ Commercial Recreation
Richard A. Lehmann's Alorica Experience August 2009 - Present
Job Opertions Manager at Alorica
Industry Information Technology and Services
Russell Phillips's Alorica Experience August 2003 - December 2008
Job Information Technology at CymSTAR, LLC
Industry Information Technology and Services
Experience
CymSTAR, LLC January 2015 - Present
Cimarex Energy May 2014 - December 2014
The Rowland Group April 2010 - May 2014
McJunkin Redman Corporation 2010 - 2011
TEKsystems July 2009 - April 2010
Alorica August 2003 - December 2008
H&H Printer Services 2001 - 2003
TGI Fridays June 1989 - June 1999
Skills
Active Directory, Networking, VMware, Windows Server, SharePoint, Information Technology, Troubleshooting, Technical Support, Microsoft Exchange, Disaster Recovery, Virtualization, Cisco Technologies, Mobile Communications, Management, Enterprise Mobility, Mobile Devices, Mobile Technology, Mobile Internet, Mobile Computing, Vendor Management, Leadership, Account Management, System Administration, Team Building, Instrument Rated Pilot, Commercial Piloting, Private Piloting, Aerobatics, Cellular Communications, Contract Negotiation, Piloting, Ground Instructor
Education
Southeastern Oklahoma State University
CymSTAR, LLC January 2015 - Present
Cimarex Energy May 2014 - December 2014
The Rowland Group April 2010 - May 2014
McJunkin Redman Corporation 2010 - 2011
TEKsystems July 2009 - April 2010
Alorica August 2003 - December 2008
H&H Printer Services 2001 - 2003
TGI Fridays June 1989 - June 1999
Skills
Active Directory, Networking, VMware, Windows Server, SharePoint, Information Technology, Troubleshooting, Technical Support, Microsoft Exchange, Disaster Recovery, Virtualization, Cisco Technologies, Mobile Communications, Management, Enterprise Mobility, Mobile Devices, Mobile Technology, Mobile Internet, Mobile Computing, Vendor Management, Leadership, Account Management, System Administration, Team Building, Instrument Rated Pilot, Commercial Piloting, Private Piloting, Aerobatics, Cellular Communications, Contract Negotiation, Piloting, Ground Instructor
Education
Southeastern Oklahoma State University
Christine Hollowell's Alorica Experience June 2010 - January 2013
Job Currently Seeking New Opportunities
Industry Law Enforcement
Experience
Seeking New Opportunities July 2015 - Present
Instawares January 2013 - July 2015
Alorica June 2010 - January 2013
Skills
Customer Service, Data Entry, Clerical Skills, Supervisory Skills, Filing, Call Centers, Criminal Justice, Customer Satisfaction, Management, Process Scheduler, Food Service, Retail, Invoicing, Telephone Skills, Damage Claims, Oracle E-Business Suite, Microsoft Office, Typing, Fax, ACH Processing, Banking, Travel
Education
Strayer University 2013 — 2015
Master's Degree, Management concentration on leadership
Strayer University-Georgia 2010 — 2013
Bachelor’s Degree, Criminal Justice/Law Enforcement Administration
Seeking New Opportunities July 2015 - Present
Instawares January 2013 - July 2015
Alorica June 2010 - January 2013
Skills
Customer Service, Data Entry, Clerical Skills, Supervisory Skills, Filing, Call Centers, Criminal Justice, Customer Satisfaction, Management, Process Scheduler, Food Service, Retail, Invoicing, Telephone Skills, Damage Claims, Oracle E-Business Suite, Microsoft Office, Typing, Fax, ACH Processing, Banking, Travel
Education
Strayer University 2013 — 2015
Master's Degree, Management concentration on leadership
Strayer University-Georgia 2010 — 2013
Bachelor’s Degree, Criminal Justice/Law Enforcement Administration
Lee Laizure's Alorica Experience March 2007 - June 2011
Job Inventory & Fleet Coordinator at Nichols Brothers, Inc.
Industry Oil & Energy
Experience
Nichols Brothers, Inc. - Drumright Pump & Supply November 2013 - Present
FedEx Express November 2011 - December 2013
Nichols Brothers, Inc. February 2013 - November 2013
Anheuser-Busch InBev October 2009 - November 2011
Alorica March 2007 - June 2011
Anheuser-Busch InBev June 2007 - October 2009
Skills
Business Objects, Team Leadership, Supply Chain, Warehouse Management, Process Improvement, Lean Manufacturing, Operations Management, Strategic Sourcing, Business Analysis, P&L Management, Process Engineering, Forecasting, MRP, Root Cause Analysis, Continuous Improvement, Cross-functional Team..., Supply Chain..., Logistics, Business Process..., Sales Operations, Materials Management, SAP, Supply Chain Management, Vendor Management, Procurement, Purchasing, Transportation, Accounting, Supply Management, Accounts Payable, Inventory Management, Microsoft Excel, Microsoft Office, Customer Service
Education
University of Phoenix 2004 — 2006
Bachelor of Science (BS), Business/Finance
Spartan College of Aeronautics and Technology 1991 — 1994
Professional Pilot Program
Nichols Brothers, Inc. - Drumright Pump & Supply November 2013 - Present
FedEx Express November 2011 - December 2013
Nichols Brothers, Inc. February 2013 - November 2013
Anheuser-Busch InBev October 2009 - November 2011
Alorica March 2007 - June 2011
Anheuser-Busch InBev June 2007 - October 2009
Skills
Business Objects, Team Leadership, Supply Chain, Warehouse Management, Process Improvement, Lean Manufacturing, Operations Management, Strategic Sourcing, Business Analysis, P&L Management, Process Engineering, Forecasting, MRP, Root Cause Analysis, Continuous Improvement, Cross-functional Team..., Supply Chain..., Logistics, Business Process..., Sales Operations, Materials Management, SAP, Supply Chain Management, Vendor Management, Procurement, Purchasing, Transportation, Accounting, Supply Management, Accounts Payable, Inventory Management, Microsoft Excel, Microsoft Office, Customer Service
Education
University of Phoenix 2004 — 2006
Bachelor of Science (BS), Business/Finance
Spartan College of Aeronautics and Technology 1991 — 1994
Professional Pilot Program
Wade Massengale's Alorica Experience April 2013 - Present
Job Consumer Technical Support at Alorica
Industry Information Technology and Services
Experience
Alorica April 2013 - Present
Alorica June 2011 - April 2013
Alorica August 2009 - June 2011
Alorica June 2009 - August 2009
Alorica August 2008 - June 2009
Alorica October 2007 - August 2008
Skills
Call Center, Troubleshooting, Computer Hardware, Windows, XP, Windows 7, Laptops, Desktop Support, Software Installation, Customer Service, Avaya, Customer Relations, HP, Hardware, Operating Systems, Customer Satisfaction, VMware, Microsoft Office, Computer Repair, Telecommunications, Accounting, Accounts Payable, Accounts Receivable, Ledger, General Ledger, Balance, Technical Support
Education
Southwest Florida College 2005 — 2006
Associates, Accounting Technology
Southwest Florida College 2003 — 2005
Associates, Management and Marketing
Alorica April 2013 - Present
Alorica June 2011 - April 2013
Alorica August 2009 - June 2011
Alorica June 2009 - August 2009
Alorica August 2008 - June 2009
Alorica October 2007 - August 2008
Skills
Call Center, Troubleshooting, Computer Hardware, Windows, XP, Windows 7, Laptops, Desktop Support, Software Installation, Customer Service, Avaya, Customer Relations, HP, Hardware, Operating Systems, Customer Satisfaction, VMware, Microsoft Office, Computer Repair, Telecommunications, Accounting, Accounts Payable, Accounts Receivable, Ledger, General Ledger, Balance, Technical Support
Education
Southwest Florida College 2005 — 2006
Associates, Accounting Technology
Southwest Florida College 2003 — 2005
Associates, Management and Marketing
Darlene Jewell's Alorica Experience July 2015 - Present
Job Operations Team Manager at Alorica
Industry Consumer Services
Experience
Alorica July 2015 - Present
Genuine Parts Company 2014 - Present
Verizon Wireless (Vendor) 2008 - 2010
Skills
Microsoft Office, Customer Service, Microsoft Word, Team Building, Outlook, Microsoft Excel, PowerPoint, Performance Management, Coaching, Sales, Customer Satisfaction, Leadership Development, Budgets, Team Leadership, Time Management, Process Improvement
Education
Shorter University-College of Adult & Professional Programs- Master's Degree 2002 — 2009
Master's degree - (MA) Arts and Leadership, Business Management
Shorter University
Alorica July 2015 - Present
Genuine Parts Company 2014 - Present
Verizon Wireless (Vendor) 2008 - 2010
Skills
Microsoft Office, Customer Service, Microsoft Word, Team Building, Outlook, Microsoft Excel, PowerPoint, Performance Management, Coaching, Sales, Customer Satisfaction, Leadership Development, Budgets, Team Leadership, Time Management, Process Improvement
Education
Shorter University-College of Adult & Professional Programs- Master's Degree 2002 — 2009
Master's degree - (MA) Arts and Leadership, Business Management
Shorter University
Diedre Martin's Alorica Experience November 2011 - Present
Job Customer Services Rep, AT&T Business Care at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica November 2011 - Present
NETSPEND CORP, SKYLIGHT FINANCIAL SERVICES January 2011 - Present
Alpine Access September 2009 - June 2011
AppleOne 2009 - 2010
Verizon Wireless April 2006 - August 2009
AMERISAVE MORTGAGE October 2005 - February 2006
T May 1995 - August 2005
Education
Spelman College 1974 — 1978
Bach. Of Science, Biology/Psychology
Alorica November 2011 - Present
NETSPEND CORP, SKYLIGHT FINANCIAL SERVICES January 2011 - Present
Alpine Access September 2009 - June 2011
AppleOne 2009 - 2010
Verizon Wireless April 2006 - August 2009
AMERISAVE MORTGAGE October 2005 - February 2006
T May 1995 - August 2005
Education
Spelman College 1974 — 1978
Bach. Of Science, Biology/Psychology
Marcus Barrett's Alorica Experience November 2006 - July 2007
Job Consumer Services Professional
Industry Consumer Services
Experience
FIS- Certegy February 2009 - April 2010
Chili’s July 2008 - December 2009
USPS Remote Encoding Center October 2008 - February 2009
Convergy’s- Capital One November 2007 - October 2008
Alorica November 2006 - July 2007
Education
Salt Lake Community College 2001 — 2006
none, Business
Whitehorse HS 1999 — 2001
HS Diploma, General Education
FIS- Certegy February 2009 - April 2010
Chili’s July 2008 - December 2009
USPS Remote Encoding Center October 2008 - February 2009
Convergy’s- Capital One November 2007 - October 2008
Alorica November 2006 - July 2007
Education
Salt Lake Community College 2001 — 2006
none, Business
Whitehorse HS 1999 — 2001
HS Diploma, General Education
Kane Danger's Alorica Experience March 2006 - December 2007
Job System Support Analyst at Peak Campus Companies
Industry Information Technology and Services
Experience
Rising Phoenix April 2012 - Present
Peak Campus Companies May 2011 - Present
Peak Campus Companies May 2011 - Present
Atlantic-Pacific Insurance Agency, Inc December 2009 - Present
Examiner.com November 2009 - Present
Caterpillar Inc. August 2008 - February 2009
Alorica March 2006 - December 2007
Hot Topic May 2005 - March 2007
Securitas August 2005 - January 2006
US Army August 2000 - June 2003
Skills
Computer Hardware, Management, Microsoft Office, Windows 7, Time Management, Databases, Outlook, Customer Service, Social Networking, Security, Technical Support, Sales, Public Speaking, Creative Writing, Microsoft Word, Microsoft Exchange, XP, Customer Satisfaction, Windows, Telecommunications, Microsoft Office 2007, Microsoft Excel, Computer Repair, Desktop Computers, Facebook, Photoshop, Technical Writing, Team Management, Active Directory, Remote Desktop, Computer Maintenance, Windows XP Professional, Postini, GoToAssist, Laptops, Exchange 2010, Windows 8.1, Social Media, Team Leadership, Networking
Education
Southern Polytechnic State University 2012 — 2014
Information Technology, Computer Networking
Southern Crescent Technical College 2009 — 2011
Associate in Applied Science, Networking Specialist
Rising Phoenix April 2012 - Present
Peak Campus Companies May 2011 - Present
Peak Campus Companies May 2011 - Present
Atlantic-Pacific Insurance Agency, Inc December 2009 - Present
Examiner.com November 2009 - Present
Caterpillar Inc. August 2008 - February 2009
Alorica March 2006 - December 2007
Hot Topic May 2005 - March 2007
Securitas August 2005 - January 2006
US Army August 2000 - June 2003
Skills
Computer Hardware, Management, Microsoft Office, Windows 7, Time Management, Databases, Outlook, Customer Service, Social Networking, Security, Technical Support, Sales, Public Speaking, Creative Writing, Microsoft Word, Microsoft Exchange, XP, Customer Satisfaction, Windows, Telecommunications, Microsoft Office 2007, Microsoft Excel, Computer Repair, Desktop Computers, Facebook, Photoshop, Technical Writing, Team Management, Active Directory, Remote Desktop, Computer Maintenance, Windows XP Professional, Postini, GoToAssist, Laptops, Exchange 2010, Windows 8.1, Social Media, Team Leadership, Networking
Education
Southern Polytechnic State University 2012 — 2014
Information Technology, Computer Networking
Southern Crescent Technical College 2009 — 2011
Associate in Applied Science, Networking Specialist
Frank Esparza's Alorica Experience May 2010 - Present
Job IT Analyst 2 Voice at DIRECTV
Industry Telecommunications
Experience
DIRECTV July 2013 - Present
Alorica May 2010 - Present
Carousel Industries October 2008 - March 2010
Merrill & Associates January 2004 - January 2005
Avaya April 1998 - January 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Research, Outlook, Photoshop, Strategic Planning, Budgets, Editing, C, Java
Education
Southern Illinois University, Carbondale 1995 — 1999
Bachelors Degree, Management Information Systems, General
Santa Fe High 1987 — 1989
Bell Gardens High
DIRECTV July 2013 - Present
Alorica May 2010 - Present
Carousel Industries October 2008 - March 2010
Merrill & Associates January 2004 - January 2005
Avaya April 1998 - January 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Research, Outlook, Photoshop, Strategic Planning, Budgets, Editing, C, Java
Education
Southern Illinois University, Carbondale 1995 — 1999
Bachelors Degree, Management Information Systems, General
Santa Fe High 1987 — 1989
Bell Gardens High
Edwin Crawford's Alorica Experience September 2008 - November 2008
Job Contact Representative at Department of Veterans Affairs
Industry Government Administration
Experience
US Veterans January 2009 - Present
BCIS January 2009 - Present
Alorica September 2008 - November 2008
Midwest Consulting Group January 2008 - August 2008
State of Kansas August 2004 - January 2008
Department of Revenue November 2003 - August 2004
Pearson August 2003 - October 2003
ACS January 2003 - August 2003
IBM Global Services June 1997 - June 2002
Skills
Oracle, Databases, Access, Analysis, COBOL, SQL
Education
Southeast Community College 1975 — 1976
Associate of Applied Science Degree, Electronic Data Processing
US Veterans January 2009 - Present
BCIS January 2009 - Present
Alorica September 2008 - November 2008
Midwest Consulting Group January 2008 - August 2008
State of Kansas August 2004 - January 2008
Department of Revenue November 2003 - August 2004
Pearson August 2003 - October 2003
ACS January 2003 - August 2003
IBM Global Services June 1997 - June 2002
Skills
Oracle, Databases, Access, Analysis, COBOL, SQL
Education
Southeast Community College 1975 — 1976
Associate of Applied Science Degree, Electronic Data Processing
TONIA TURNER's Alorica Experience July 2011 - Present
Job CUSTOMER CARE Specialist
Industry Consumer Services
Experience
Alorica July 2011 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Strayer University 2007 — 2008
Business Administration and Management, General
Alorica July 2011 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Strayer University 2007 — 2008
Business Administration and Management, General
Jarrod Van Doren's Alorica Experience September 2004 - September 2006
Job Training and Certification Administrator
Industry Information Technology and Services
Experience
StorageCraft Technology Corporation February 2013 - Present
iTOK January 2010 - December 2012
TELEPERFORMANCE USA October 2006 - May 2009
Alorica September 2004 - September 2006
Ancestry August 2003 - September 2004
Skills
Technical Support, HTML5, HTML, jQuery, JavaScript, AngularJS, Node.js, PHP, MongoDB, Computer Hardware, Troubleshooting, Call Centers, Wireless Networking, Windows 7, Help Desk Support, XP, Active Directory, Software Installation, Wireless Routers, Field Service, System Administration, Printers, Networking, Windows Server, WiFi, Management, Leadership, Microsoft Excel, Network Administration, Linux, Computer Repair, Customer Service, DNS, Microsoft Exchange, VPN, Operating Systems, Windows XP Professional, Disaster Recovery, Server Administration, Sales, Telecommunications, TCP/IP, Windows, Windows XP, Servers
Education
University of Utah 2013 — 2017
Bachelor's degree, Mathematics, Economics, 3.25
Free Code Camp 2015 — 2016
Certificate in Full Stack Web Developement, Computer Software Engineering
Salt Lake Community College 2012 — 2013
AS, Mathematics
Tech Skills 2009 — 2010
JORDAN HIGH SCHOOL 1999 — 2000
StorageCraft Technology Corporation February 2013 - Present
iTOK January 2010 - December 2012
TELEPERFORMANCE USA October 2006 - May 2009
Alorica September 2004 - September 2006
Ancestry August 2003 - September 2004
Skills
Technical Support, HTML5, HTML, jQuery, JavaScript, AngularJS, Node.js, PHP, MongoDB, Computer Hardware, Troubleshooting, Call Centers, Wireless Networking, Windows 7, Help Desk Support, XP, Active Directory, Software Installation, Wireless Routers, Field Service, System Administration, Printers, Networking, Windows Server, WiFi, Management, Leadership, Microsoft Excel, Network Administration, Linux, Computer Repair, Customer Service, DNS, Microsoft Exchange, VPN, Operating Systems, Windows XP Professional, Disaster Recovery, Server Administration, Sales, Telecommunications, TCP/IP, Windows, Windows XP, Servers
Education
University of Utah 2013 — 2017
Bachelor's degree, Mathematics, Economics, 3.25
Free Code Camp 2015 — 2016
Certificate in Full Stack Web Developement, Computer Software Engineering
Salt Lake Community College 2012 — 2013
AS, Mathematics
Tech Skills 2009 — 2010
JORDAN HIGH SCHOOL 1999 — 2000
Teri Lynch's Alorica Experience 2010 - 2011
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Alorica 2010 - 2011
Education
Strayer University (VA) 2006 — 2007
Virginia Commonwealth University - School of Business
Alorica 2010 - 2011
Education
Strayer University (VA) 2006 — 2007
Virginia Commonwealth University - School of Business
Angela Cardoza's Alorica Experience October 2012 - Present
Job Independent Consultant at Heritage Makers Indendent Consultant
Industry Retail
Experience
Alorica October 2012 - Present
Heritage Makers Indendent Consultant April 2012 - Present
The UPS Store October 2011 - Present
Jackson Hewitt January 2012 - April 2012
Jordan Insurance August 2011 - October 2011
Icon Construction Inc. July 2007 - June 2011
Dalton-Holmes Funeral Home January 2005 - June 2007
Skills
Data Entry, Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Copying, Outlook, Microsoft Excel, Cashiering, File Management, Fax, Event Planning
Education
Southeastern Oklahoma State University 1996 — 2001
Durant High School 1994 — 1998
Alorica October 2012 - Present
Heritage Makers Indendent Consultant April 2012 - Present
The UPS Store October 2011 - Present
Jackson Hewitt January 2012 - April 2012
Jordan Insurance August 2011 - October 2011
Icon Construction Inc. July 2007 - June 2011
Dalton-Holmes Funeral Home January 2005 - June 2007
Skills
Data Entry, Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Copying, Outlook, Microsoft Excel, Cashiering, File Management, Fax, Event Planning
Education
Southeastern Oklahoma State University 1996 — 2001
Durant High School 1994 — 1998
Chad Portman's Alorica Experience 2007 - 2011
Job Database Coordinator at Choctaw Casinos of Oklahoma
Industry Gambling & Casinos
Experience
Choctaw Casinos of Oklahoma June 2012 - Present
Alorica 2007 - 2011
Skills
Call Centers, Process Improvement, Leadership, Customer Service, Microsoft Office, Training, Team Building, Performance Management, Team Leadership, Microsoft Excel, Customer Satisfaction, Public Speaking, Strategic Planning
Education
Southeastern Oklahoma State University
Choctaw Casinos of Oklahoma June 2012 - Present
Alorica 2007 - 2011
Skills
Call Centers, Process Improvement, Leadership, Customer Service, Microsoft Office, Training, Team Building, Performance Management, Team Leadership, Microsoft Excel, Customer Satisfaction, Public Speaking, Strategic Planning
Education
Southeastern Oklahoma State University
jessica delarosa's Alorica Experience March 2006 - November 2006
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Teleperformance 2006 - 2009
Alorica March 2006 - November 2006
Skills
35 words per mintue, Internet, 10 Key, Microsoft Excel, Customer Service, Cashiering, Microsoft Word, Troubleshooting
Education
Everest College- Utah 2009 — 2009
voctanional, Medical Billing and Coding
Salt Lake Community College 2009 — 2009
high school equelvency, GED
Teleperformance 2006 - 2009
Alorica March 2006 - November 2006
Skills
35 words per mintue, Internet, 10 Key, Microsoft Excel, Customer Service, Cashiering, Microsoft Word, Troubleshooting
Education
Everest College- Utah 2009 — 2009
voctanional, Medical Billing and Coding
Salt Lake Community College 2009 — 2009
high school equelvency, GED
Chester 244's Alorica Experience August 2006 - March 2012
Job CSA at Cigna Investment Management
Industry Insurance
Experience
Cigna Investment Management July 2012 - Present
Alorica August 2006 - March 2012
Education
Southeastern Oklahoma State University 2003 — 2004
Colbert 1990 — 2003
Cigna Investment Management July 2012 - Present
Alorica August 2006 - March 2012
Education
Southeastern Oklahoma State University 2003 — 2004
Colbert 1990 — 2003
Kody Sumter's Alorica Experience June 2008 - June 2009
Job COO at Life Management, Inc.
Industry Information Technology and Services
Experience
Life Management, Inc. August 2013 - Present
United States Air Force August 2010 - July 2013
Alorica June 2008 - June 2009
Skills
Computer Hardware, Computer Program, Microsoft Office, Project Management, Event Management, Software Installation, Team Building, Team Leadership
Education
Southern Nazarene University 2013 — 2015
Bachelor of Business Administration (BBA)
Life Management, Inc. August 2013 - Present
United States Air Force August 2010 - July 2013
Alorica June 2008 - June 2009
Skills
Computer Hardware, Computer Program, Microsoft Office, Project Management, Event Management, Software Installation, Team Building, Team Leadership
Education
Southern Nazarene University 2013 — 2015
Bachelor of Business Administration (BBA)
Shamar James's Alorica Experience October 2012 - February 2014
Job Production technician
Industry Pharmaceuticals
Experience
U-Dose February 2014 - Present
Alorica October 2012 - February 2014
IRT August 2009 - July 2010
Skills
Call Centers, Sales, Customer Satisfaction, Account Management, Customer Experience, Customer Service, Customer Retention, Direct Sales, Telemarketing, Sales Operations
Education
Miramar High 2003 — 2007
Sheridan Technical Center
U-Dose February 2014 - Present
Alorica October 2012 - February 2014
IRT August 2009 - July 2010
Skills
Call Centers, Sales, Customer Satisfaction, Account Management, Customer Experience, Customer Service, Customer Retention, Direct Sales, Telemarketing, Sales Operations
Education
Miramar High 2003 — 2007
Sheridan Technical Center
Sue Colemere's Alorica Experience December 2002 - March 2005
Job Teller at Zions Bank
Industry Banking
Experience
Zions Bank October 2005 - Present
Injury & Wellness Center February 2007 - September 2008
Alorica December 2002 - March 2005
Skills
Loans, Credit, Commercial Banking, Small Business Lending, Consumer Lending, Commercial Lending, Retail Banking, Lines Of Credit, Cash Management, Mortgage Lending, Credit Risk, Financial Analysis, Loan Origination, Deposits, Cross Selling, Portfolio Management, Finance, Underwriting, Credit Cards
Education
Salt Lake Community College 1995 — 1995
Business/Office Automation/Technology/Data Entry, Accounting
Kearns High 1973 — 1976
Business/Office Automation/Technology/Data Entry
Zions Bank October 2005 - Present
Injury & Wellness Center February 2007 - September 2008
Alorica December 2002 - March 2005
Skills
Loans, Credit, Commercial Banking, Small Business Lending, Consumer Lending, Commercial Lending, Retail Banking, Lines Of Credit, Cash Management, Mortgage Lending, Credit Risk, Financial Analysis, Loan Origination, Deposits, Cross Selling, Portfolio Management, Finance, Underwriting, Credit Cards
Education
Salt Lake Community College 1995 — 1995
Business/Office Automation/Technology/Data Entry, Accounting
Kearns High 1973 — 1976
Business/Office Automation/Technology/Data Entry
Jami Vaughan, CPC, COC's Alorica Experience February 2004 - August 2004
Job Adjunct Faculty at EagleGate College
Industry Hospital & Health Care
Experience
EagleGate College August 2015 - Present
University of Utah Hospitals & Clinics February 2008 - Present
University of Utah Hospitals & Clinics December 2006 - February 2008
Alorica February 2004 - August 2004
Skills
Healthcare, HIPAA, EMR, Healthcare Information..., Hospitals, Medical Terminology, Customer Service, EHR, Healthcare Management, Medical Coding, Medical Billing, Epic Systems, Medical Records, Medicare, Revenue Cycle, Medicaid, ICD-9, Data Entry
Education
Salt Lake Community College 2005 — 2006
Medical Coding and Billing, Medical Coding and Billing
Stevens-Henager College-Ogden 1997 — 1998
Associate's degree, Computer Science
EagleGate College August 2015 - Present
University of Utah Hospitals & Clinics February 2008 - Present
University of Utah Hospitals & Clinics December 2006 - February 2008
Alorica February 2004 - August 2004
Skills
Healthcare, HIPAA, EMR, Healthcare Information..., Hospitals, Medical Terminology, Customer Service, EHR, Healthcare Management, Medical Coding, Medical Billing, Epic Systems, Medical Records, Medicare, Revenue Cycle, Medicaid, ICD-9, Data Entry
Education
Salt Lake Community College 2005 — 2006
Medical Coding and Billing, Medical Coding and Billing
Stevens-Henager College-Ogden 1997 — 1998
Associate's degree, Computer Science
Gregory Lara's Alorica Experience August 2012 - November 2013
Job Account Executive Manager at My Thinking Group
Industry Financial Services
Experience
My Thinking Group November 2013 - Present
Alorica August 2012 - November 2013
Skills
Sales Management, B2B Marketing, Outside Sales, Customer Service, Customer Retention, Small Business, Sales Rep Training
Education
St. Petersburg College 2012 — 2016
Coral Reef High School
My Thinking Group November 2013 - Present
Alorica August 2012 - November 2013
Skills
Sales Management, B2B Marketing, Outside Sales, Customer Service, Customer Retention, Small Business, Sales Rep Training
Education
St. Petersburg College 2012 — 2016
Coral Reef High School
Cody Mills's Alorica Experience August 2006 - Present
Job Operations Manager at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica August 2006 - Present
Education
Southeastern Oklahoma State University
Bachelor of Science (BS), Biological Health Science
Alorica August 2006 - Present
Education
Southeastern Oklahoma State University
Bachelor of Science (BS), Biological Health Science
Rhonda Wolfe's Alorica Experience June 2013 - Present
Job Technical Support at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica June 2013 - Present
Walmart August 2012 - June 2014
Xerox November 2010 - July 2012
Skills
Customer Service, Technical Support, Cash Handling, Cash Register, Cashiering, Talking Points, Writing
Education
Stevens-Henager College 2011 — 2012
Clearfield Job Corps 2004 — 2005
Certification, Certified Nurses Assistant
Alorica June 2013 - Present
Walmart August 2012 - June 2014
Xerox November 2010 - July 2012
Skills
Customer Service, Technical Support, Cash Handling, Cash Register, Cashiering, Talking Points, Writing
Education
Stevens-Henager College 2011 — 2012
Clearfield Job Corps 2004 — 2005
Certification, Certified Nurses Assistant
Eleanor Copeland Miles's Alorica Experience August 2012 - Present
Job
Industry
Experience
Alorica August 2012 - Present
Education
Spokane Falls Community College 1993 — 1994
Associate of Arts (AA)
Alorica August 2012 - Present
Education
Spokane Falls Community College 1993 — 1994
Associate of Arts (AA)
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY