iQor Company
Industry: Business process outsourcing company
DescriptioniQor is a business process outsourcing company which provides customer service, third-party collections and accounts receivable management. Although its headquarters are located in St. Petersburg, Florida, the company operates about 40 call centers in North America, Europe, and Asia. Headquarters: St. Petersburg, Florida, United States CFO: David Kaminsky Number of employees: 40,000 Brands: iQor and QeyMetrics Subsidiaries: Allied Interstate, LLC, Cyber City Teleservices, Ltd., Parent organization: HGGC
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iQor Employees
Employee
Years
Job
Industry
Dwayne Crankfield Dwayne Crankfield's iQor Experience July 2012 - December 2012
Job Bilingual parent advocate at Charleston County School District
Industry Education Management
Experience
Charleston County School District 2014 - Present
Charleston County School District August 2013 - Present
NCO Group February 2013 - August 2013
iQor July 2012 - December 2012
Skills
Always Punctual, Always Willing to Learn, Team Leadership, Track Record Of..., Microsoft Office, Bilingual, Spanish, Spanish-speaking, Customer Service, Water Quality, Environmental Awareness, Environmental Issues, Group Work, Manufacturing Operations, Profit Maximization, Problem Solving, Strategic Planning, Organization, Collections, Data Collection, Close Attention to..., Graphic Design, Communication Skills, Sports Marketing, Interviews, PowerPoint, Spanish-English, Leadership, Event Planning, Public Speaking, Research, Community Outreach, Training, Higher Education, Microsoft Word, Social Media, Communication, Teaching
Education
Universidad de Costa Rica 2010 — 2011
study abroad for academic semester, Spanish Language and Literature
Coker College 2007 — 2011
Bachelor's degree, spanish and sociology(double major)
Charleston County School District 2014 - Present
Charleston County School District August 2013 - Present
NCO Group February 2013 - August 2013
iQor July 2012 - December 2012
Skills
Always Punctual, Always Willing to Learn, Team Leadership, Track Record Of..., Microsoft Office, Bilingual, Spanish, Spanish-speaking, Customer Service, Water Quality, Environmental Awareness, Environmental Issues, Group Work, Manufacturing Operations, Profit Maximization, Problem Solving, Strategic Planning, Organization, Collections, Data Collection, Close Attention to..., Graphic Design, Communication Skills, Sports Marketing, Interviews, PowerPoint, Spanish-English, Leadership, Event Planning, Public Speaking, Research, Community Outreach, Training, Higher Education, Microsoft Word, Social Media, Communication, Teaching
Education
Universidad de Costa Rica 2010 — 2011
study abroad for academic semester, Spanish Language and Literature
Coker College 2007 — 2011
Bachelor's degree, spanish and sociology(double major)
Jessica Baez Jessica Baez's iQor Experience February 2010 - November 2011
Job New Home Internet Sales Specialist
Industry Real Estate
Experience
True Homes December 2014 - Present
Grayco Properties, LLC July 2014 - November 2014
Socialserve.com February 2012 - July 2014
Wells Fargo Home Mortgage November 2011 - February 2012
iQor February 2010 - November 2011
Kumon October 2009 - February 2010
Skills
Customer Service, Marketing, Sales, Residential Leasing, Microsoft Office, Call Centers, Real Estate, Property Management, Customer Satisfaction, Data Entry, Invoicing, Residential Homes, Marketing Strategy, Contract Negotiation, Investment Properties, Real Estate Development, Sellers, Single Family Homes
Education
Superior School of Real Estate 2014 — 2014
NC Real Estate License, Real Estate
Ardrey Kell High School 2006 — 2010
High School Diploma
Central Piedmont Community College
True Homes December 2014 - Present
Grayco Properties, LLC July 2014 - November 2014
Socialserve.com February 2012 - July 2014
Wells Fargo Home Mortgage November 2011 - February 2012
iQor February 2010 - November 2011
Kumon October 2009 - February 2010
Skills
Customer Service, Marketing, Sales, Residential Leasing, Microsoft Office, Call Centers, Real Estate, Property Management, Customer Satisfaction, Data Entry, Invoicing, Residential Homes, Marketing Strategy, Contract Negotiation, Investment Properties, Real Estate Development, Sellers, Single Family Homes
Education
Superior School of Real Estate 2014 — 2014
NC Real Estate License, Real Estate
Ardrey Kell High School 2006 — 2010
High School Diploma
Central Piedmont Community College
Anthony Greenway Anthony Greenway's iQor Experience November 2007 - July 2008
Job Implementation Solution Specialist
Industry Information Technology and Services
Experience
Varian Medical Systems August 2013 - Present
Harmonic April 2013 - October 2013
Polycom March 2012 - December 2012
Palo Alto Networks January 2012 - March 2012
Informatica April 2011 - December 2011
Life Technologies 2010 - 2011
Walgreens February 2009 - October 2010
Fujitsu Consulting August 2008 - January 2009
iQor November 2007 - July 2008
Phillips Healthcare Technologies Ltd June 2006 - October 2007
Skills
Requirements Gathering, Eloqua, Service Max, Marketo, Siebel, MS Project, Sales Force..., Business Analysis, Business Intelligence, Visio, Eloqua E10, Siebel 8.1 Medical, SFDC Sales Cloud, SFDC Service Cloud, Cross-functional Team..., CRM, Integration, Requirements Analysis, Business Process, Cloud Computing, Enterprise Software, Management, SDLC, Salesforce.com, Vendor Management, Software Project..., SaaS, Marketing Automation, Business Process..., ERP, Agile Methodologies, Data Warehousing, Enterprise Architecture, Oracle, IT Strategy, Solution Architecture, Software Documentation, Databases, Business Process Design, Consulting, SQL, Project Management, Oracle E-Business Suite, SOA, Process Improvement, Pre-sales, Outsourcing, Professional Services, Marketing, SharePoint
Education
Capella University 2010 — 2014
Varian Medical Systems August 2013 - Present
Harmonic April 2013 - October 2013
Polycom March 2012 - December 2012
Palo Alto Networks January 2012 - March 2012
Informatica April 2011 - December 2011
Life Technologies 2010 - 2011
Walgreens February 2009 - October 2010
Fujitsu Consulting August 2008 - January 2009
iQor November 2007 - July 2008
Phillips Healthcare Technologies Ltd June 2006 - October 2007
Skills
Requirements Gathering, Eloqua, Service Max, Marketo, Siebel, MS Project, Sales Force..., Business Analysis, Business Intelligence, Visio, Eloqua E10, Siebel 8.1 Medical, SFDC Sales Cloud, SFDC Service Cloud, Cross-functional Team..., CRM, Integration, Requirements Analysis, Business Process, Cloud Computing, Enterprise Software, Management, SDLC, Salesforce.com, Vendor Management, Software Project..., SaaS, Marketing Automation, Business Process..., ERP, Agile Methodologies, Data Warehousing, Enterprise Architecture, Oracle, IT Strategy, Solution Architecture, Software Documentation, Databases, Business Process Design, Consulting, SQL, Project Management, Oracle E-Business Suite, SOA, Process Improvement, Pre-sales, Outsourcing, Professional Services, Marketing, SharePoint
Education
Capella University 2010 — 2014
Troy Kuhns Troy Kuhns's iQor Experience January 2003 - August 2008
Job MBA, Emphasis in Human Resource Management, Strayer University: Graduated July 2015
Industry Human Resources
Experience
FJC Security Services, Inc. September 2012 - Present
American Security Programs September 2008 - December 2011
iQor January 2003 - August 2008
Skills
Human Resources, Talent Acquisition, Leadership, Payroll, Employee Training, Employee Management, Interviews, Scheduling, Corrective Actions, Employee Relations, Conflict Resolution, Talent Management, Compensation and..., Program Development, Security Operations, Security Management, Physical Security
Education
Strayer University 2012 — 2015
Master of Business Administration (M.B.A.), Business Administration / Human Resource Management
Charleston Southern University 1994 — 1999
Bachelor of Science (BS), Psychology / Criminal Justice
FJC Security Services, Inc. September 2012 - Present
American Security Programs September 2008 - December 2011
iQor January 2003 - August 2008
Skills
Human Resources, Talent Acquisition, Leadership, Payroll, Employee Training, Employee Management, Interviews, Scheduling, Corrective Actions, Employee Relations, Conflict Resolution, Talent Management, Compensation and..., Program Development, Security Operations, Security Management, Physical Security
Education
Strayer University 2012 — 2015
Master of Business Administration (M.B.A.), Business Administration / Human Resource Management
Charleston Southern University 1994 — 1999
Bachelor of Science (BS), Psychology / Criminal Justice
Harrison Adler Harrison Adler's iQor Experience October 2010 - April 2011
Job Product Adoption/Data Scientist at Android for Work
Industry Information Technology and Services
Experience
Google May 2014 - Present
Divide™ September 2011 - May 2014
iQor October 2010 - April 2011
International American Supermarkets October 2010 - April 2011
AIESEC United States October 2009 - May 2010
Babel Language Center of Zhejiang University Summer Camp June 2007 - August 2007
Skills
Start-ups, Leadership, Project Management, Entrepreneurship, Analytics, Corporate Finance, Enterprise Software, Non-profits, Microsoft Excel, Consulting, Business Development, Strategy, Logistics, Forecasting, Data Analysis, R, Economic Research, SQL, Finance, Data Visualization, Human Factors..., Product Adoption, Android, CRM, Business Intelligence, Nonprofits
Education
Columbia Engineering 2010 — 2011
MS, Engineering Management Systems
William E. Macaulay Honors College/Bernard M. Baruch College, CUNY 2006 — 2010
Bachelor, Business Administration; Finance & Investments
Google May 2014 - Present
Divide™ September 2011 - May 2014
iQor October 2010 - April 2011
International American Supermarkets October 2010 - April 2011
AIESEC United States October 2009 - May 2010
Babel Language Center of Zhejiang University Summer Camp June 2007 - August 2007
Skills
Start-ups, Leadership, Project Management, Entrepreneurship, Analytics, Corporate Finance, Enterprise Software, Non-profits, Microsoft Excel, Consulting, Business Development, Strategy, Logistics, Forecasting, Data Analysis, R, Economic Research, SQL, Finance, Data Visualization, Human Factors..., Product Adoption, Android, CRM, Business Intelligence, Nonprofits
Education
Columbia Engineering 2010 — 2011
MS, Engineering Management Systems
William E. Macaulay Honors College/Bernard M. Baruch College, CUNY 2006 — 2010
Bachelor, Business Administration; Finance & Investments
Saran Adams Saran Adams's iQor Experience June 2008 - June 2010
Job Customer Service Representative
Industry Outsourcing/Offshoring
Experience
Convergys September 2012 - May 2013
iQor June 2008 - June 2010
Skills
Workforce Management, Call Center, Customer Service, Call Centers, BPO, Customer Experience, Contact Centers, Customer Satisfaction, Service Delivery, Sla, Technical Support, Outsourcing, Inbound Marketing, Team Management
Education
University of Phoenix 2008 — 2014
Central Piedmont Community College 2002 — 2008
Convergys September 2012 - May 2013
iQor June 2008 - June 2010
Skills
Workforce Management, Call Center, Customer Service, Call Centers, BPO, Customer Experience, Contact Centers, Customer Satisfaction, Service Delivery, Sla, Technical Support, Outsourcing, Inbound Marketing, Team Management
Education
University of Phoenix 2008 — 2014
Central Piedmont Community College 2002 — 2008
LaVonda Stokes LaVonda Stokes's iQor Experience January 2005 - February 2009
Job Security Specialist at SPAWAR
Industry Government Administration
Experience
SPAWAR June 2010 - April 2013
SMS 2013 - 2013
Plecco Technologies, Inc. January 2005 - December 2009
Benefitfocus February 2009 - April 2009
IQOR January 2005 - February 2009
National Association for Continence May 2008 - July 2008
Skills
DoD, Information Assurance, Government, Program Management, Security, Navy, Leadership, Government Contracting, Defense, Security Clearance
Education
College of Charleston 2005 — 2009
Bachelor of Arts (B.A.), Corporate Communication
Johnson & Wales University-Charlotte 1999 — 2002
Associate of Arts (A.A.), Cooking and Related Culinary Arts, General
SPAWAR June 2010 - April 2013
SMS 2013 - 2013
Plecco Technologies, Inc. January 2005 - December 2009
Benefitfocus February 2009 - April 2009
IQOR January 2005 - February 2009
National Association for Continence May 2008 - July 2008
Skills
DoD, Information Assurance, Government, Program Management, Security, Navy, Leadership, Government Contracting, Defense, Security Clearance
Education
College of Charleston 2005 — 2009
Bachelor of Arts (B.A.), Corporate Communication
Johnson & Wales University-Charlotte 1999 — 2002
Associate of Arts (A.A.), Cooking and Related Culinary Arts, General
David Rex Snyder David Rex Snyder's iQor Experience September 2014 - Present
Job Senior Agent at iQor
Industry Financial Services
Experience
iQor September 2014 - Present
Wells Fargo Dealer Services January 2013 - November 2013
Wells Fargo Dealer Services August 2009 - December 2012
U.S. Bank January 2007 - July 2009
U.S. Bank June 2004 - December 2006
U.S. Bank June 2001 - May 2004
U.S. Bank May 1999 - June 2001
U.S. Bank October 1997 - April 1999
Education
Coe College 1989 — 1994
Bachelor of Arts (BA), Mathematics
Coe College 1989 — 1994
Bachelor of Arts (BA), Economics
Decatur High School 1986 — 1989
iQor September 2014 - Present
Wells Fargo Dealer Services January 2013 - November 2013
Wells Fargo Dealer Services August 2009 - December 2012
U.S. Bank January 2007 - July 2009
U.S. Bank June 2004 - December 2006
U.S. Bank June 2001 - May 2004
U.S. Bank May 1999 - June 2001
U.S. Bank October 1997 - April 1999
Education
Coe College 1989 — 1994
Bachelor of Arts (BA), Mathematics
Coe College 1989 — 1994
Bachelor of Arts (BA), Economics
Decatur High School 1986 — 1989
Ken Probst Ken Probst's iQor Experience February 2015 - Present
Job Quality Engineer at iQor
Industry Electrical/Electronic Manufacturing
Experience
iQor February 2015 - Present
Flextronics March 2012 - October 2014
Teleplan International March 2010 - March 2012
Hewlett-Packard September 2007 - September 2009
Global Customer Service Organization January 1995 - September 2009
Seagate & HP 1977 - 2009
Seagate Technology May 2004 - March 2007
Seagate Technology January 1995 - March 2007
Seagate January 1995 - September 2004
Firmware Integration Group January 2001 - January 2004
Skills
Cross-functional Team..., Testing, Process Engineering, Six Sigma, Failure Analysis, Process Improvement, Engineering, Design of Experiments, Hard Drives, Debugging, Product Development, Electronics, Hardware, FMEA, Management, Automation, Troubleshooting, Manufacturing, Lean Manufacturing, Engineering Management, SPC, 5S, Change Management, Continuous Improvement, DMAIC, Embedded Systems, Firmware, ISO, Kaizen, Manufacturing..., Manufacturing..., Product Engineering, Program Management, Project Planning, Quality Assurance, Quality Management, Root Cause Analysis, Software Documentation, Storage, Systems Engineering, Value Stream Mapping, PCB design, Supplier Quality, MRP, Manufacturing Operations, Minitab, TQM, Semiconductors, Quality System, Project Management
Education
Colorado Technical University 1984 — 1987
BSEET, Electrical Engineering, 3.8
Texas Tech University 1973 — 1977
BA, Psychology
Texas Tech University 1969 — 1974
BS, Psychology
Texas Tech University 1969 — 1974
BA, Psychology, 3.4
iQor February 2015 - Present
Flextronics March 2012 - October 2014
Teleplan International March 2010 - March 2012
Hewlett-Packard September 2007 - September 2009
Global Customer Service Organization January 1995 - September 2009
Seagate & HP 1977 - 2009
Seagate Technology May 2004 - March 2007
Seagate Technology January 1995 - March 2007
Seagate January 1995 - September 2004
Firmware Integration Group January 2001 - January 2004
Skills
Cross-functional Team..., Testing, Process Engineering, Six Sigma, Failure Analysis, Process Improvement, Engineering, Design of Experiments, Hard Drives, Debugging, Product Development, Electronics, Hardware, FMEA, Management, Automation, Troubleshooting, Manufacturing, Lean Manufacturing, Engineering Management, SPC, 5S, Change Management, Continuous Improvement, DMAIC, Embedded Systems, Firmware, ISO, Kaizen, Manufacturing..., Manufacturing..., Product Engineering, Program Management, Project Planning, Quality Assurance, Quality Management, Root Cause Analysis, Software Documentation, Storage, Systems Engineering, Value Stream Mapping, PCB design, Supplier Quality, MRP, Manufacturing Operations, Minitab, TQM, Semiconductors, Quality System, Project Management
Education
Colorado Technical University 1984 — 1987
BSEET, Electrical Engineering, 3.8
Texas Tech University 1973 — 1977
BA, Psychology
Texas Tech University 1969 — 1974
BS, Psychology
Texas Tech University 1969 — 1974
BA, Psychology, 3.4
Ryan Vice's iQor Experience February 2008 - May 2011
Job Customer Account Manager at Allstate
Industry Design
Experience
Allstate April 2013 - Present
Kingdom Graphics February 2009 - Present
Kelly Services August 2011 - March 2013
iQor February 2008 - May 2011
Skills
Web Design, Graphics, Dreamweaver, Musicians, Creative Services, Video Editing, Website Development, Graphic Presentations, Graphic Design, Gospel Music, Mac, Adobe Creative Suite, Multimedia, Brand Development, Adobe Acrobat, Graphics Editing, Brochures, Social Networking, Creative Direction, Graphics Layout, Accounts..., Photography, Digital Photography, Customer Service..., Interpersonal Leadership, Adobe, Customer Service, Employee Training, Interviewing Skills, Account Management, Financial Accounting, Social Media Marketing, Small Business Marketing, Operations Management, Team Building, Public Speaking, Training, Management, Leadership, Social Media, Marketing
Education
Claflin University 2013 — 2015
Bachelor's Degree, Business Administration, Organizational Management
University of South Carolina-Aiken 2006 — 2008
Bachelor of Science (BS), Computer Engineering
Timberland High School 2002 — 2006
HS Diploma
Allstate April 2013 - Present
Kingdom Graphics February 2009 - Present
Kelly Services August 2011 - March 2013
iQor February 2008 - May 2011
Skills
Web Design, Graphics, Dreamweaver, Musicians, Creative Services, Video Editing, Website Development, Graphic Presentations, Graphic Design, Gospel Music, Mac, Adobe Creative Suite, Multimedia, Brand Development, Adobe Acrobat, Graphics Editing, Brochures, Social Networking, Creative Direction, Graphics Layout, Accounts..., Photography, Digital Photography, Customer Service..., Interpersonal Leadership, Adobe, Customer Service, Employee Training, Interviewing Skills, Account Management, Financial Accounting, Social Media Marketing, Small Business Marketing, Operations Management, Team Building, Public Speaking, Training, Management, Leadership, Social Media, Marketing
Education
Claflin University 2013 — 2015
Bachelor's Degree, Business Administration, Organizational Management
University of South Carolina-Aiken 2006 — 2008
Bachelor of Science (BS), Computer Engineering
Timberland High School 2002 — 2006
HS Diploma
Shadow Felknor Shadow Felknor's iQor Experience September 2003 - August 2008
Job ECFE Assistant Teacher at Rockford, MN Area Schools
Industry Consumer Services
Experience
Rockford, MN Area Schools September 2013 - Present
Sil-Pro, LLC 2008 - 2013
iQor September 2003 - August 2008
Skills
Customer-focused, Childcare, Claims Resolution, Pay Close Attention to..., Perfect Attendance, Multi-tasked, Initiator, Goal Oriented, Team-oriented, Motivated self-starter, Generosity, Genuine, Dependable Team Player, Fast-paced, Dedication to..., Customer Service..., Highly Dedicated, Highly detail oriented, Phone Etiquette, Multi-line Phone, Patience, Accurate Data Entry, Work Well Independently, Customer Service..., Handle Confidential..., Ten Key, Telephone Reception, Clerical Skills, Organized Multi-tasker, Order Processing, Positive Personality, Customer Service, Positive Team Player, Always Willing to Learn, Highly Reliable, Learning Quickly, Data Entry, Leadership, Team Building, Teamwork, Customer Satisfaction
Education
Metropolitan State University 1995 — 2007
Bachelor's degree, Educational Psychology
Concordia University-St. Paul
Elementary Education and Teaching
Rockford, MN Area Schools September 2013 - Present
Sil-Pro, LLC 2008 - 2013
iQor September 2003 - August 2008
Skills
Customer-focused, Childcare, Claims Resolution, Pay Close Attention to..., Perfect Attendance, Multi-tasked, Initiator, Goal Oriented, Team-oriented, Motivated self-starter, Generosity, Genuine, Dependable Team Player, Fast-paced, Dedication to..., Customer Service..., Highly Dedicated, Highly detail oriented, Phone Etiquette, Multi-line Phone, Patience, Accurate Data Entry, Work Well Independently, Customer Service..., Handle Confidential..., Ten Key, Telephone Reception, Clerical Skills, Organized Multi-tasker, Order Processing, Positive Personality, Customer Service, Positive Team Player, Always Willing to Learn, Highly Reliable, Learning Quickly, Data Entry, Leadership, Team Building, Teamwork, Customer Satisfaction
Education
Metropolitan State University 1995 — 2007
Bachelor's degree, Educational Psychology
Concordia University-St. Paul
Elementary Education and Teaching
Ken Winter's iQor Experience May 1999 - November 2006
Job Member Service Specialist at Alterna Savings
Industry Financial Services
Experience
Alterna Savings September 2014 - Present
Total Credit Recovery Limited November 2011 - September 2014
Collectcom Credit Inc. October 2009 - October 2011
iQor May 1999 - November 2006
Skills
General Ledger, A/R collections, Great Plains Software, Account Reconciliation, Cash, Accounts Payable, Credit Management, Invoicing, Cash Receipts, Accounts Receivable, A/R Collections, Cash Flow, Auditing, Analysis, Payroll, Balance, Microsoft Dynamics GP, Banking, Call Centers, Credit, Credit Analysis, Credit Cards, Credit Risk, Customer Service, Finance, Financial Analysis, Negotiation, Risk Management, Sarbanes-Oxley Act, Portfolio Management, Process Improvement
Education
Centennial College 1998 — 1999
High School, Computer Science/Robotics
Alterna Savings September 2014 - Present
Total Credit Recovery Limited November 2011 - September 2014
Collectcom Credit Inc. October 2009 - October 2011
iQor May 1999 - November 2006
Skills
General Ledger, A/R collections, Great Plains Software, Account Reconciliation, Cash, Accounts Payable, Credit Management, Invoicing, Cash Receipts, Accounts Receivable, A/R Collections, Cash Flow, Auditing, Analysis, Payroll, Balance, Microsoft Dynamics GP, Banking, Call Centers, Credit, Credit Analysis, Credit Cards, Credit Risk, Customer Service, Finance, Financial Analysis, Negotiation, Risk Management, Sarbanes-Oxley Act, Portfolio Management, Process Improvement
Education
Centennial College 1998 — 1999
High School, Computer Science/Robotics
Dorothy Porter's iQor Experience 2014 - Present
Job Assistant Vice President, iQor Charleston, SC
Industry Outsourcing/Offshoring
Experience
iQor 2014 - Present
iQor September 2008 - Present
McDonalds Choir Showcase January 2007 - Present
Greater Charleston Call Center Alliance 2010 - 2012
Miller Motte Technical College January 2008 - September 2008
Only.sc April 2007 - February 2008
Berkeley County Chamber of Commerce 2007 - 2008
Arcadia Publishing 2001 - 2007
Oxford University Press 1995 - 1997
Skills
Sales, Telecommunications, Telemarketing, Publishing, Financial Services, Account Management, Budgets, Social Networking, CRM, Workforce Management, Online Advertising, Event Planning, Advertising, Sales Operations, Human Resources, Forecasting, Leadership, Management, Customer Service, Customer Satisfaction, Team Building, Call Centers, Public Speaking, Marketing, Training, Coaching
Education
Liberty University 2010 — 2016
Master's degree, Multidisciplinary Studies
City University of New York-Herbert H. Lehman College 1993 — 1997
iQor 2014 - Present
iQor September 2008 - Present
McDonalds Choir Showcase January 2007 - Present
Greater Charleston Call Center Alliance 2010 - 2012
Miller Motte Technical College January 2008 - September 2008
Only.sc April 2007 - February 2008
Berkeley County Chamber of Commerce 2007 - 2008
Arcadia Publishing 2001 - 2007
Oxford University Press 1995 - 1997
Skills
Sales, Telecommunications, Telemarketing, Publishing, Financial Services, Account Management, Budgets, Social Networking, CRM, Workforce Management, Online Advertising, Event Planning, Advertising, Sales Operations, Human Resources, Forecasting, Leadership, Management, Customer Service, Customer Satisfaction, Team Building, Call Centers, Public Speaking, Marketing, Training, Coaching
Education
Liberty University 2010 — 2016
Master's degree, Multidisciplinary Studies
City University of New York-Herbert H. Lehman College 1993 — 1997
Danielle Keller Danielle Keller's iQor Experience 2012 - 2013
Job Legal SecretaryReceptionist
Industry Outsourcing/Offshoring
Experience
Hassler Law Firm, LLC August 2013 - Present
iQor 2012 - 2013
Receivable Management Services (RMS) August 2005 - March 2010
Charm This November 2003 - August 2005
Skills
Customer Service, Customer Satisfaction, Data Entry, Management, Supervisory Skills, Supervisory Experience, Staff Supervision, Operations Management, Clerical Skills, Secretarial Skills, Shipping, Accounts Receivable, Organization, Process Improvement, Invoicing, Leadership, Analysis, Outlook, Training, Team Building, Call Centers, Customer Experience, Hiring, BPO, Interviews, Accounts Payable, Outsourcing, Telemarketing, Customer Support, Access, Team Leadership, Filing, Spreadsheets
Education
Colorado State University-Pueblo 2011 — 2012
Pre-Nursing Studies
South High School 1991 — 1994
High School/Secondary Diplomas and Certificates
Hassler Law Firm, LLC August 2013 - Present
iQor 2012 - 2013
Receivable Management Services (RMS) August 2005 - March 2010
Charm This November 2003 - August 2005
Skills
Customer Service, Customer Satisfaction, Data Entry, Management, Supervisory Skills, Supervisory Experience, Staff Supervision, Operations Management, Clerical Skills, Secretarial Skills, Shipping, Accounts Receivable, Organization, Process Improvement, Invoicing, Leadership, Analysis, Outlook, Training, Team Building, Call Centers, Customer Experience, Hiring, BPO, Interviews, Accounts Payable, Outsourcing, Telemarketing, Customer Support, Access, Team Leadership, Filing, Spreadsheets
Education
Colorado State University-Pueblo 2011 — 2012
Pre-Nursing Studies
South High School 1991 — 1994
High School/Secondary Diplomas and Certificates
Ashley Sergent Ashley Sergent's iQor Experience September 2008 - January 2009
Job Quality Assurance Services Manager at Cetral Ohio Transit Authority
Industry Transportation/Trucking/Railroad
Experience
Cetral Ohio Transit Authority January 2009 - Present
Iqor September 2008 - January 2009
Continental Message Solution Inc. September 2001 - June 2008
Remedy Intelligent Staffing November 2000 - September 2001
JPMorgan Chase July 1994 - October 2000
Players Theatre Columbus February 1989 - October 1993
Ohio Student Loan Commision May 1983 - February 1989
Skills
Process Improvement, Six Sigma, Nonprofits, Project Management, Access
Education
Coe College 1977 — 1981
Bachelor of Arts (B.A.)
Cetral Ohio Transit Authority January 2009 - Present
Iqor September 2008 - January 2009
Continental Message Solution Inc. September 2001 - June 2008
Remedy Intelligent Staffing November 2000 - September 2001
JPMorgan Chase July 1994 - October 2000
Players Theatre Columbus February 1989 - October 1993
Ohio Student Loan Commision May 1983 - February 1989
Skills
Process Improvement, Six Sigma, Nonprofits, Project Management, Access
Education
Coe College 1977 — 1981
Bachelor of Arts (B.A.)
Latoya Martin Latoya Martin's iQor Experience October 2007 - December 2008
Job Cashier at Wendy's Old Fashioned Hamburgers
Industry Food & Beverages
Experience
Wendy's Old Fashioned Hamburgers May 2004 - Present
Aon Hewitt September 2011 - October 2012
iQor October 2007 - December 2008
Skills
Customer Service, Communication Skills, Cash Handling Experience, Call Centers, Creative Problem Solving, Employee Training, Close Attention to..., Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Powerpoint
Education
Central Piedmont Community College 2006 — 2006
Adult High School Education
Waddell High School 2003 — 2006
High School Diploma
Wendy's Old Fashioned Hamburgers May 2004 - Present
Aon Hewitt September 2011 - October 2012
iQor October 2007 - December 2008
Skills
Customer Service, Communication Skills, Cash Handling Experience, Call Centers, Creative Problem Solving, Employee Training, Close Attention to..., Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Powerpoint
Education
Central Piedmont Community College 2006 — 2006
Adult High School Education
Waddell High School 2003 — 2006
High School Diploma
Jalisa Maxwell Jalisa Maxwell's iQor Experience August 2013 - December 2013
Job Customer Service Representative at Connextions
Industry Food & Beverages
Experience
Connextions June 2014 - Present
iQor August 2013 - December 2013
Wendys 2013 - 2013
Skills
Customer Service, Management, Employee Training, CNAS, Cpr Certified, Microsoft Office
Education
Strayer University 2014 — 2018
Bachelor's degree, Human Resources Management and Services
Central Piedmont Community College 2010 — 2012
Associate's degree, Pre-Nursing Studies
Connextions June 2014 - Present
iQor August 2013 - December 2013
Wendys 2013 - 2013
Skills
Customer Service, Management, Employee Training, CNAS, Cpr Certified, Microsoft Office
Education
Strayer University 2014 — 2018
Bachelor's degree, Human Resources Management and Services
Central Piedmont Community College 2010 — 2012
Associate's degree, Pre-Nursing Studies
Jonell Hurshuajer Jonell Hurshuajer's iQor Experience 2013 - Present
Job Senior Compliance Analyst at iQor
Industry Consumer Services
Experience
iQor 2013 - Present
University of Wisconsin-River Falls September 2010 - December 2012
United Hmong Investments March 2009 - January 2012
Secrets Fashion Agency August 2010 - November 2011
Carefocus Corporation February 2007 - July 2011
ACR Homes, Inc April 2008 - February 2009
Best Western Maplewood Inn January 2005 - April 2007
Skills
Customer Service, Public Speaking, Microsoft Office, Microsoft Excel, Social Networking, Social Media, Marketing, PowerPoint, Event Planning, Microsoft Word, Coaching, Management, Team Leadership, Outlook, Strategic Planning, Negotiation, Project Management, Team Building, Leadership Development, Advertising, Sales, Social Media Marketing, Budgets, Retail, Public Relations, Entrepreneurship, Leadership, Time Management, Community Outreach
Education
University of Wisconsin-River Falls 2010 — 2012
Business Administration and Economics, Business, Economics
Century College 2008 — 2010
Associate of Arts, Business Administration and Management, General
iQor 2013 - Present
University of Wisconsin-River Falls September 2010 - December 2012
United Hmong Investments March 2009 - January 2012
Secrets Fashion Agency August 2010 - November 2011
Carefocus Corporation February 2007 - July 2011
ACR Homes, Inc April 2008 - February 2009
Best Western Maplewood Inn January 2005 - April 2007
Skills
Customer Service, Public Speaking, Microsoft Office, Microsoft Excel, Social Networking, Social Media, Marketing, PowerPoint, Event Planning, Microsoft Word, Coaching, Management, Team Leadership, Outlook, Strategic Planning, Negotiation, Project Management, Team Building, Leadership Development, Advertising, Sales, Social Media Marketing, Budgets, Retail, Public Relations, Entrepreneurship, Leadership, Time Management, Community Outreach
Education
University of Wisconsin-River Falls 2010 — 2012
Business Administration and Economics, Business, Economics
Century College 2008 — 2010
Associate of Arts, Business Administration and Management, General
Olivia Brady Olivia Brady's iQor Experience April 2008 - Present
Job Student at Central Connecticut State University
Industry Accounting
Experience
RT Specialty May 2014 - Present
iQor April 2008 - Present
The Home Depot June 2006 - April 2008
Skills
Microsoft Word, Time Management, Finance, Accounting, Microsoft Excel, Access, Financial Analysis, Customer Service, Teamwork, PowerPoint, Microsoft Office, Outlook, Leadership, Team Leadership, Accounts Receivable, Visio, Management, Sales, 10 Key, Data Entry
Education
Central Connecticut State University 2009 — 2013
Bachelors of Science, Accounting
Capital Community College 2006 — 2008
Associate's degree, Liberal Arts and Sciences/Liberal Studies
RT Specialty May 2014 - Present
iQor April 2008 - Present
The Home Depot June 2006 - April 2008
Skills
Microsoft Word, Time Management, Finance, Accounting, Microsoft Excel, Access, Financial Analysis, Customer Service, Teamwork, PowerPoint, Microsoft Office, Outlook, Leadership, Team Leadership, Accounts Receivable, Visio, Management, Sales, 10 Key, Data Entry
Education
Central Connecticut State University 2009 — 2013
Bachelors of Science, Accounting
Capital Community College 2006 — 2008
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Crystal Cade's iQor Experience April 2007 - June 2015
Job Professional Motivator/Coach
Industry Public Relations and Communications
Experience
iQor April 2007 - June 2015
T-Mobile July 2013 - January 2014
iQor February 2004 - April 2007
Charleston Visitor Center March 2000 - June 2002
Skills
Training, Call Centers, Operations Management, Customer Satisfaction, Process Improvement, Vendor Management, Customer Experience, Customer Service, Management, Leadership, Team Building, Customer Retention, Performance Management, Team Leadership, Recruiting, Team Management, CRM, Six Sigma, Employee Relations, Human Resources, Business Process..., Coaching, Employee Training
Education
College of Charleston 1998 — 2004
English Literature
Lancaster High School 1994 — 1998
iQor April 2007 - June 2015
T-Mobile July 2013 - January 2014
iQor February 2004 - April 2007
Charleston Visitor Center March 2000 - June 2002
Skills
Training, Call Centers, Operations Management, Customer Satisfaction, Process Improvement, Vendor Management, Customer Experience, Customer Service, Management, Leadership, Team Building, Customer Retention, Performance Management, Team Leadership, Recruiting, Team Management, CRM, Six Sigma, Employee Relations, Human Resources, Business Process..., Coaching, Employee Training
Education
College of Charleston 1998 — 2004
English Literature
Lancaster High School 1994 — 1998
Sterling Pettit Sterling Pettit's iQor Experience November 2011 - March 2012
Job Attends College of Charleston
Industry Legal Services
Experience
H&R Block January 2013 - Present
AMS Resort Housekeeping April 2010 - December 2012
iQor November 2011 - March 2012
InterContinental Hotels Group January 2007 - June 2007
ClientLogic June 2005 - October 2006
First Contact February 2004 - November 2004
Skills
Training, Time Management, Customer Service, Call Center, Microsoft Office, Windows, Research, Legal Research, Outlook, Data Entry, Telephone Skills, Microsoft Word
Education
College of Charleston 2013 — 2014
Bachelor of Science, Secondary Education/ History
Trident Technical College 2010 — 2012
Centura College-Virginia Beach 2008 — 2010
Associate of Applied Science, Paralegal
Timberland High School 1999 — 2003
H&R Block January 2013 - Present
AMS Resort Housekeeping April 2010 - December 2012
iQor November 2011 - March 2012
InterContinental Hotels Group January 2007 - June 2007
ClientLogic June 2005 - October 2006
First Contact February 2004 - November 2004
Skills
Training, Time Management, Customer Service, Call Center, Microsoft Office, Windows, Research, Legal Research, Outlook, Data Entry, Telephone Skills, Microsoft Word
Education
College of Charleston 2013 — 2014
Bachelor of Science, Secondary Education/ History
Trident Technical College 2010 — 2012
Centura College-Virginia Beach 2008 — 2010
Associate of Applied Science, Paralegal
Timberland High School 1999 — 2003
Semonia Eadie Semonia Eadie's iQor Experience March 2013 - Present
Job AVP Talent Global Training
Industry Outsourcing/Offshoring
Experience
iQor March 2013 - Present
Skills
Call Center, Customer Service, Process Improvement, Customer Satisfaction, Customer Experience, Performance Management, Management, Customer Retention, Team Building, Telecommunications, Project Management, Microsoft Office
Education
Claflin University
Bachelor's of Science, Management Information Systems, General
iQor March 2013 - Present
Skills
Call Center, Customer Service, Process Improvement, Customer Satisfaction, Customer Experience, Performance Management, Management, Customer Retention, Team Building, Telecommunications, Project Management, Microsoft Office
Education
Claflin University
Bachelor's of Science, Management Information Systems, General
Jermaine Jenkins's iQor Experience 2005 - 2008
Job Entrepreneur Jwork Limited / SneakerFreaksColumbus / Privilege614 /
Industry Design
Experience
SneakerFreaksColumbus September 2013 - Present
JWORK LIMITED March 2005 - Present
COLUMBUS MOVIE PREMIERE March 2010 - January 2015
COTOUR FASHIONSHOWCASE September 2008 - September 2010
United States Army January 2001 - November 2008
iQor 2005 - 2008
Skills
Public Relations, Leadership, Public Speaking, Marketing, Designing, Strategic Planning, Entrepreneurship, Customer Service, Strategy, Fashion, Retail, Negotiation, Social Networking, Budgets, Social Media, Marketing Strategy, Event Management, Coaching, Advertising, Marketing Communications, Entertainment, Social Media Marketing, New Business Development, Online Marketing, Event Planning, Online Advertising, Merchandising, Email Marketing, Brand Development, Small Business, Start-ups, Sales, Digital Marketing, E-commerce, Team Building, Management, Training, Fundraising, Facebook, Leadership Development, Blogging, Microsoft Office, Photoshop, Graphic Design, Creative Direction, Microsoft Word
Education
Columbus State 2014 — 2015
Associate's degree, Building the City from the Ground up my way
SneakerFreaksColumbus September 2013 - Present
JWORK LIMITED March 2005 - Present
COLUMBUS MOVIE PREMIERE March 2010 - January 2015
COTOUR FASHIONSHOWCASE September 2008 - September 2010
United States Army January 2001 - November 2008
iQor 2005 - 2008
Skills
Public Relations, Leadership, Public Speaking, Marketing, Designing, Strategic Planning, Entrepreneurship, Customer Service, Strategy, Fashion, Retail, Negotiation, Social Networking, Budgets, Social Media, Marketing Strategy, Event Management, Coaching, Advertising, Marketing Communications, Entertainment, Social Media Marketing, New Business Development, Online Marketing, Event Planning, Online Advertising, Merchandising, Email Marketing, Brand Development, Small Business, Start-ups, Sales, Digital Marketing, E-commerce, Team Building, Management, Training, Fundraising, Facebook, Leadership Development, Blogging, Microsoft Office, Photoshop, Graphic Design, Creative Direction, Microsoft Word
Education
Columbus State 2014 — 2015
Associate's degree, Building the City from the Ground up my way
Lalith Munasinghe Lalith Munasinghe's iQor Experience 2008 - 2012
Job Principal and Founder at TalenTeck LLC
Industry Staffing and Recruiting
Experience
TalenTeck LLC 2014 - Present
Columbia University in the City of New York 1997 - 2015
Columbia University in the City of New York 1997 - 2015
Columbia University in the City of New York 1997 - 2015
iQor 2008 - 2012
IntelliRisk Management Corporation 2004 - 2008
Mercer 1996 - 2000
The World Bank 1997 - 1997
Mitchell Madison Group 1995 - 1995
Skills
Human Capital, Data Analysis, Job Matching, Econometrics, Microeconomics, Employee Turnover, Recruiting, Gender Analysis, Policy, Strategic Planning, Research, Analysis, Management, Strategy, CRM
Education
Columbia University in the City of New York
Doctor of Philosophy (Ph.D.), Economics
Princeton University
Bachelor of Arts (B.A.) - Magna Cum Laude, Philosophy
University of Cambridge
Bachelor of Arts (B.A.), Economics
TalenTeck LLC 2014 - Present
Columbia University in the City of New York 1997 - 2015
Columbia University in the City of New York 1997 - 2015
Columbia University in the City of New York 1997 - 2015
iQor 2008 - 2012
IntelliRisk Management Corporation 2004 - 2008
Mercer 1996 - 2000
The World Bank 1997 - 1997
Mitchell Madison Group 1995 - 1995
Skills
Human Capital, Data Analysis, Job Matching, Econometrics, Microeconomics, Employee Turnover, Recruiting, Gender Analysis, Policy, Strategic Planning, Research, Analysis, Management, Strategy, CRM
Education
Columbia University in the City of New York
Doctor of Philosophy (Ph.D.), Economics
Princeton University
Bachelor of Arts (B.A.) - Magna Cum Laude, Philosophy
University of Cambridge
Bachelor of Arts (B.A.), Economics
Reginald Bostic Reginald Bostic's iQor Experience May 2010 - July 2011
Job International Executive of Central Piedmont Community College
Industry Entertainment
Experience
Convergys August 2005 - Present
iQor May 2010 - July 2011
SMX August 2008 - October 2009
Skills
Leadership Development, Microsoft Excel, Mathematics, Multicultural, Sensitivity Analysis, Brand Awareness, Strategic Financial..., Professional Organizing, Problem Solving, Creativity, Teamwork, Hospitality Industry, Intergovernmental..., Morality, Adaptability, Flexibility, Dedication to..., Network Hardware, Work Ethic, Professional...
Education
UNC Charlotte
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General, 3.5
Central Piedmont Community College 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Mass Communication/Media Studies, 3.5
Cheonggang Academy
Bachelors, Business Administration/ Human Resources
CPCC
High School Diploma, Math Science History
CPCC
Convergys August 2005 - Present
iQor May 2010 - July 2011
SMX August 2008 - October 2009
Skills
Leadership Development, Microsoft Excel, Mathematics, Multicultural, Sensitivity Analysis, Brand Awareness, Strategic Financial..., Professional Organizing, Problem Solving, Creativity, Teamwork, Hospitality Industry, Intergovernmental..., Morality, Adaptability, Flexibility, Dedication to..., Network Hardware, Work Ethic, Professional...
Education
UNC Charlotte
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General, 3.5
Central Piedmont Community College 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Mass Communication/Media Studies, 3.5
Cheonggang Academy
Bachelors, Business Administration/ Human Resources
CPCC
High School Diploma, Math Science History
CPCC
Thomas Runyans Thomas Runyans's iQor Experience October 2014 - Present
Job at
Industry Automotive
Experience
iQor October 2014 - Present
Telerx October 2013 - October 2014
MAU Workforce Solutions at BMW August 2011 - April 2013
Denny's March 2010 - August 2011
Cleveland Community College January 2011 - May 2011
Sedexo Catering February 2009 - March 2010
Skills
Time Management, Leadership, Microsoft Word, Microsoft Excel, Databases, Teamwork, Customer Service, Training, Access, Research, Data Entry, Operations Management, Inventory Management, Sales
Education
Cleveland Community College 2010 — 2012
Associate of Science (A.S.), Computer Networking
iQor October 2014 - Present
Telerx October 2013 - October 2014
MAU Workforce Solutions at BMW August 2011 - April 2013
Denny's March 2010 - August 2011
Cleveland Community College January 2011 - May 2011
Sedexo Catering February 2009 - March 2010
Skills
Time Management, Leadership, Microsoft Word, Microsoft Excel, Databases, Teamwork, Customer Service, Training, Access, Research, Data Entry, Operations Management, Inventory Management, Sales
Education
Cleveland Community College 2010 — 2012
Associate of Science (A.S.), Computer Networking
Wendy Birmingham Wendy Birmingham's iQor Experience August 2011 - May 2013
Job Coach at TMobile
Industry Telecommunications
Experience
T-Mobile May 2013 - Present
iQor August 2011 - May 2013
NCO Financial Group January 2008 - September 2011
NCO Financial Group January 2010 - August 2010
NCO Financial Group July 2007 - January 2008
UPS Store May 2007 - July 2007
Eutaw Video and Games July 2001 - September 2004
Skills
Process Improvement, Quality Assurance, Management, Customer Service, Leadership, Sales, Training, Call Centers, Time Management, Troubleshooting
Education
Charleston Southern University
T-Mobile May 2013 - Present
iQor August 2011 - May 2013
NCO Financial Group January 2008 - September 2011
NCO Financial Group January 2010 - August 2010
NCO Financial Group July 2007 - January 2008
UPS Store May 2007 - July 2007
Eutaw Video and Games July 2001 - September 2004
Skills
Process Improvement, Quality Assurance, Management, Customer Service, Leadership, Sales, Training, Call Centers, Time Management, Troubleshooting
Education
Charleston Southern University
Eboni Gary's iQor Experience February 2010 - January 2011
Job EntryLevel Customer Service Representative
Industry Information Services
Experience
Teletech Inc. December 2013 - October 2014
Westview Primary Elementary February 2011 - March 2011
iQor February 2010 - January 2011
Ann Taylor Factory November 2009 - November 2009
Forever 21 November 2005 - May 2006
Skills
Customer Service, Sales, Retail, Fashion, Computers, Microsoft Office, Customer Support, Customer Experience, Retail Sales, Customer Satisfaction, Microsoft Word, Microsoft Excel
Education
Fayetteville Technical Community College 2014 — 2016
Associate's degree, Early Childhood Education and Teaching
Trident Technical College 2011 — 2011
n/a, Psychology
Charleston Southern University 2008 — 2010
n/a, Psychology
Johnson C. Smith University - JCSU 2006 — 2008
n/a, Business Administration and Management, General
Plainfield High School 2002 — 2006
High School Diploma, Business Administration and Management, General
Teletech Inc. December 2013 - October 2014
Westview Primary Elementary February 2011 - March 2011
iQor February 2010 - January 2011
Ann Taylor Factory November 2009 - November 2009
Forever 21 November 2005 - May 2006
Skills
Customer Service, Sales, Retail, Fashion, Computers, Microsoft Office, Customer Support, Customer Experience, Retail Sales, Customer Satisfaction, Microsoft Word, Microsoft Excel
Education
Fayetteville Technical Community College 2014 — 2016
Associate's degree, Early Childhood Education and Teaching
Trident Technical College 2011 — 2011
n/a, Psychology
Charleston Southern University 2008 — 2010
n/a, Psychology
Johnson C. Smith University - JCSU 2006 — 2008
n/a, Business Administration and Management, General
Plainfield High School 2002 — 2006
High School Diploma, Business Administration and Management, General
LaQuinta Edmonds's iQor Experience January 2006 - June 2008
Job Retention Specialist at MorrisJenkins Heating & Air Conditioning
Industry Human Resources
Experience
Killingsworth Environmental April 2015 - Present
Morris-Jenkins Heating & Air Conditioning October 2010 - April 2015
CBRE June 2008 - October 2010
iQor January 2006 - June 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Strategic Planning, Negotiation, Editing, C++, C, Java
Education
Central Piedmont Community College 2014 — 2014
Certification, Human Resources Management/Personnel Administration, General
Kaplan University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Miller-Motte Technical College-North Charleston 2003 — 2005
Associate's degree, Business Administration and Management, General
Killingsworth Environmental April 2015 - Present
Morris-Jenkins Heating & Air Conditioning October 2010 - April 2015
CBRE June 2008 - October 2010
iQor January 2006 - June 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Strategic Planning, Negotiation, Editing, C++, C, Java
Education
Central Piedmont Community College 2014 — 2014
Certification, Human Resources Management/Personnel Administration, General
Kaplan University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Miller-Motte Technical College-North Charleston 2003 — 2005
Associate's degree, Business Administration and Management, General
Jesse Goodspeed Jesse Goodspeed's iQor Experience February 2011 - October 2011
Job Aspiring Developer
Industry Computer Software
Experience
Charles Greenthal Management February 2014 - August 2015
White & Case LLP September 2012 - January 2014
Verizon Wireless December 2011 - July 2012
iQor February 2011 - October 2011
Skills
Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Customer Retention, Data Entry, Telephone Skills, Troubleshooting, Outlook, Training, Time Management, Technical Support, Microsoft Office, Sales, Team Leadership, Inventory Management, PowerPoint, Microsoft Excel, Public Speaking, Research, Event Planning, Microsoft Word, Social Media
Education
Free Code Camp 2015 — 2016
Full Stack Web Development, Computer Software Engineering
Soka University of America 2003 — 2008
Bachelor of Arts (BA), Liberal Arts and Sciences/Liberal Studies
City University of New York-Hunter College
Bachelor of Arts (BA), Computer Science
Charles Greenthal Management February 2014 - August 2015
White & Case LLP September 2012 - January 2014
Verizon Wireless December 2011 - July 2012
iQor February 2011 - October 2011
Skills
Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Customer Retention, Data Entry, Telephone Skills, Troubleshooting, Outlook, Training, Time Management, Technical Support, Microsoft Office, Sales, Team Leadership, Inventory Management, PowerPoint, Microsoft Excel, Public Speaking, Research, Event Planning, Microsoft Word, Social Media
Education
Free Code Camp 2015 — 2016
Full Stack Web Development, Computer Software Engineering
Soka University of America 2003 — 2008
Bachelor of Arts (BA), Liberal Arts and Sciences/Liberal Studies
City University of New York-Hunter College
Bachelor of Arts (BA), Computer Science
John R. Birk John R. Birk's iQor Experience January 2013 - December 2013
Job Independent Operating Executive/Board Member
Industry Management Consulting
Experience
John R. Birk & Associates November 1995 - Present
Northern States Metals August 2011 - Present
iQor January 2013 - December 2013
Ansira 2006 - 2012
SPI 1998 - 2009
Evercore Capital Partners 1996 - 2009
CTE 2005 - 2008
Aegis 1997 - 2000
Ideon, Inc 1992 - 1995
Wright Express 1992 - 1995
Skills
Mergers, Leadership, Private Equity, Due Diligence, Business Development, Portfolio Management, Analytics, Business Planning, Business Strategy, Competitive Analysis, Corporate Development, Entrepreneurship, Executive Management, Corporate Finance, Finance, Financial Analysis, Financial Modeling, Financial Services, Forecasting, Management, Management Consulting, Market Research, Mergers & Acquisitions, Negotiation, New Business Development, Start-ups, Strategic Planning, Strategy, Strategic Partnerships, Valuation, Telecommunications, Venture Capital
Education
Harvard Business School
AMP, Advanced Management Program
Colgate University 1970 — 1974
BA, Economics
John R. Birk & Associates November 1995 - Present
Northern States Metals August 2011 - Present
iQor January 2013 - December 2013
Ansira 2006 - 2012
SPI 1998 - 2009
Evercore Capital Partners 1996 - 2009
CTE 2005 - 2008
Aegis 1997 - 2000
Ideon, Inc 1992 - 1995
Wright Express 1992 - 1995
Skills
Mergers, Leadership, Private Equity, Due Diligence, Business Development, Portfolio Management, Analytics, Business Planning, Business Strategy, Competitive Analysis, Corporate Development, Entrepreneurship, Executive Management, Corporate Finance, Finance, Financial Analysis, Financial Modeling, Financial Services, Forecasting, Management, Management Consulting, Market Research, Mergers & Acquisitions, Negotiation, New Business Development, Start-ups, Strategic Planning, Strategy, Strategic Partnerships, Valuation, Telecommunications, Venture Capital
Education
Harvard Business School
AMP, Advanced Management Program
Colgate University 1970 — 1974
BA, Economics
Rick Handt's iQor Experience January 2013 - Present
Job VP Data Strategy and Management at iQor
Industry Computer Software
Experience
iQor January 2013 - Present
IBM January 2011 - January 2013
Netezza November 2006 - December 2010
US DOJ December 2003 - January 2007
Shift4 Corporation December 2002 - December 2003
Canvas Labs May 2002 - December 2002
Hewlett-Packard May 2001 - May 2002
Lavastorm Analytics 1996 - 2001
Harvard University January 1999 - May 2000
Shift4 Corporation August 1993 - December 1995
Skills
Databases, Data Warehousing, Linux, Enterprise Software, Business Intelligence, SaaS, Cloud Computing, Software Development, Unix, Integration, Enterprise Architecture, SQL, Shell Scripting, Software Engineering, Agile Methodologies, Architecture, Perl, Oracle, Unix Shell Scripting, Data Mining, Solution Architecture, Microsoft SQL Server
Education
California State University-Long Beach - College of Business Administration 1993 — 1996
BS Management Information Systems
University of California, Irvine 1989 — 1992
Studied Information and Computer Science
iQor January 2013 - Present
IBM January 2011 - January 2013
Netezza November 2006 - December 2010
US DOJ December 2003 - January 2007
Shift4 Corporation December 2002 - December 2003
Canvas Labs May 2002 - December 2002
Hewlett-Packard May 2001 - May 2002
Lavastorm Analytics 1996 - 2001
Harvard University January 1999 - May 2000
Shift4 Corporation August 1993 - December 1995
Skills
Databases, Data Warehousing, Linux, Enterprise Software, Business Intelligence, SaaS, Cloud Computing, Software Development, Unix, Integration, Enterprise Architecture, SQL, Shell Scripting, Software Engineering, Agile Methodologies, Architecture, Perl, Oracle, Unix Shell Scripting, Data Mining, Solution Architecture, Microsoft SQL Server
Education
California State University-Long Beach - College of Business Administration 1993 — 1996
BS Management Information Systems
University of California, Irvine 1989 — 1992
Studied Information and Computer Science
ESIEN UDONKANG ESIEN UDONKANG's iQor Experience April 2004 - February 2013
Job Business Administration Student at Colorado Technical University
Industry Wireless
Experience
IBEX Global August 2014 - Present
Ticketmaster May 2013 - June 2014
iQor April 2004 - February 2013
Education
Colorado Technical University 2011 — 2017
Bachelor of Business Administration (BBA), Accounting and Business/Management
IBEX Global August 2014 - Present
Ticketmaster May 2013 - June 2014
iQor April 2004 - February 2013
Education
Colorado Technical University 2011 — 2017
Bachelor of Business Administration (BBA), Accounting and Business/Management
Brian Michael Flanagan Brian Michael Flanagan's iQor Experience July 2011 - November 2014
Job Contract Recruiter at International Rescue Committee
Industry Telecommunications
Experience
International Rescue Committee December 2014 - Present
iQor July 2011 - November 2014
Outten & Golden LLP October 2006 - September 2008
Nichols Kaster, PLLP May 2004 - September 2006
Masterson Personnel January 2002 - March 2005
Skills
Recruiting, Operating Budgets, Executive Level..., Production Managment, Event Producing, Event Management, Theatre, Fundraising, Performing Arts, Arts Administration, Event Planning, Nonprofits, Public Speaking, Drama, Musical Theatre, Grassroots Development, Grassroots Fundraising, Production Planning
Education
Columbia University in the City of New York 2008 — 2011
M.A., Arts Administration
Columbia University Teachers College 2008 — 2011
Masters Degree of Arts Administration, Arts Administration
Teachers College of Columbia University 2008 — 2010
MA, Arts Administration
Minnesota State University, Mankato 1997 — 2001
Bachelors Degree, Theatre Performance Major/Music Minor
British American Drama Academy 2000 — 2000
International Rescue Committee December 2014 - Present
iQor July 2011 - November 2014
Outten & Golden LLP October 2006 - September 2008
Nichols Kaster, PLLP May 2004 - September 2006
Masterson Personnel January 2002 - March 2005
Skills
Recruiting, Operating Budgets, Executive Level..., Production Managment, Event Producing, Event Management, Theatre, Fundraising, Performing Arts, Arts Administration, Event Planning, Nonprofits, Public Speaking, Drama, Musical Theatre, Grassroots Development, Grassroots Fundraising, Production Planning
Education
Columbia University in the City of New York 2008 — 2011
M.A., Arts Administration
Columbia University Teachers College 2008 — 2011
Masters Degree of Arts Administration, Arts Administration
Teachers College of Columbia University 2008 — 2010
MA, Arts Administration
Minnesota State University, Mankato 1997 — 2001
Bachelors Degree, Theatre Performance Major/Music Minor
British American Drama Academy 2000 — 2000
Andrey Belchev Andrey Belchev's iQor Experience May 2011 - October 2011
Job Bachelor of Mechanical Engineering:Option Aerospace and Propulsion
Industry Aviation & Aerospace
Experience
Siemens Canada September 2015 - Present
Rolls-Royce September 2013 - September 2014
iQor May 2011 - October 2011
Skydive Dallas June 2007 - May 2009
University of Texas at Arlington January 2007 - May 2009
Skills
CFD, Matlab, Engineering, Aerospace, Solidworks, Microsoft Excel, Technical Writing, Catia, Simulink, C++, Microsoft Word, ANSYS, Microsoft Office, CATIA V5R16, AutoCAD Mechanical, Technical Presentations, Unix, Ansys Fluent, Gambit, SolidWorks
Education
Concordia University 2011 — 2015
Bachelor of Science (B.S.), Mechanical Engineering
The University of Texas at Arlington 2005 — 2009
Aerospace, Aeronautical and Astronautical Engineering
Siemens Canada September 2015 - Present
Rolls-Royce September 2013 - September 2014
iQor May 2011 - October 2011
Skydive Dallas June 2007 - May 2009
University of Texas at Arlington January 2007 - May 2009
Skills
CFD, Matlab, Engineering, Aerospace, Solidworks, Microsoft Excel, Technical Writing, Catia, Simulink, C++, Microsoft Word, ANSYS, Microsoft Office, CATIA V5R16, AutoCAD Mechanical, Technical Presentations, Unix, Ansys Fluent, Gambit, SolidWorks
Education
Concordia University 2011 — 2015
Bachelor of Science (B.S.), Mechanical Engineering
The University of Texas at Arlington 2005 — 2009
Aerospace, Aeronautical and Astronautical Engineering
Dantavious Gill's iQor Experience September 2011 - October 2012
Job Customer Service Rep
Industry Consumer Services
Experience
XOOM Energy August 2014 - Present
LevelOne December 2012 - March 2014
iQor September 2011 - October 2012
Convergys June 2004 - December 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Call Centers, Customer Experience, Customer Satisfaction, Data Entry, Retail, Team Leadership, Troubleshooting
Education
Central Piedmont Community College 1999 — 2002
Myers Park High School 1995 — 1997
XOOM Energy August 2014 - Present
LevelOne December 2012 - March 2014
iQor September 2011 - October 2012
Convergys June 2004 - December 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Call Centers, Customer Experience, Customer Satisfaction, Data Entry, Retail, Team Leadership, Troubleshooting
Education
Central Piedmont Community College 1999 — 2002
Myers Park High School 1995 — 1997
Jason Reidt Jason Reidt's iQor Experience 2006 - 2008
Job Marketing at Iron Promotions
Industry Telecommunications
Experience
Iron Promotions January 1992 - Present
Rogers Communications February 2008 - March 2012
iQor 2006 - 2008
Ford Motor Company October 1999 - June 2003
Skills
Chef, Training & Development, Sales Management, Negotiation, Training, Business Coaching, Break-even Analysis, Tactical Communications, Sales, Customer Experience, Customer Retention, Cross-functional Team..., Call Center, Customer Satisfaction, Team Leadership, Sales Process, Team Building, Coaching, Team Management, B2B, CRM, Direct Sales, Performance Management
Education
Humber College 1997 — 1998
Paramedic
Conestoga College
Iron Promotions January 1992 - Present
Rogers Communications February 2008 - March 2012
iQor 2006 - 2008
Ford Motor Company October 1999 - June 2003
Skills
Chef, Training & Development, Sales Management, Negotiation, Training, Business Coaching, Break-even Analysis, Tactical Communications, Sales, Customer Experience, Customer Retention, Cross-functional Team..., Call Center, Customer Satisfaction, Team Leadership, Sales Process, Team Building, Coaching, Team Management, B2B, CRM, Direct Sales, Performance Management
Education
Humber College 1997 — 1998
Paramedic
Conestoga College
Roy Wilkerson Roy Wilkerson's iQor Experience July 2012 - Present
Job BMET/Senior Imaging at Jabil
Industry Medical Devices
Experience
Jabil July 2012 - Present
iQor July 2012 - Present
Diversified Anesthesia, LLC September 2011 - February 2012
Flextronics September 2009 - September 2011
Pavco and Swift Transportation June 2006 - December 2007
Derby Pressure Wash August 2005 - May 2006
Winn Dixie /Beuhler's Market March 1997 - August 2005
Skills
Biomedical Engineering, Electronics, Troubleshooting, Testing, Digital Imaging, Medical Devices, Engineering, Quality Assurance, Medical Imaging, Cross-functional Team..., Six Sigma, ISO 13485, Process Improvement, Customer Service, Sales, Team Building
Education
Brown Mackie College 2007 — 2010
Associates, Electronics, Biomedical Equipment Technology
Brown Mackie College-Louisville 2007 — 2009
Associate of Science (AS), Electronics
Jabil July 2012 - Present
iQor July 2012 - Present
Diversified Anesthesia, LLC September 2011 - February 2012
Flextronics September 2009 - September 2011
Pavco and Swift Transportation June 2006 - December 2007
Derby Pressure Wash August 2005 - May 2006
Winn Dixie /Beuhler's Market March 1997 - August 2005
Skills
Biomedical Engineering, Electronics, Troubleshooting, Testing, Digital Imaging, Medical Devices, Engineering, Quality Assurance, Medical Imaging, Cross-functional Team..., Six Sigma, ISO 13485, Process Improvement, Customer Service, Sales, Team Building
Education
Brown Mackie College 2007 — 2010
Associates, Electronics, Biomedical Equipment Technology
Brown Mackie College-Louisville 2007 — 2009
Associate of Science (AS), Electronics
Ishan Gammampila Ishan Gammampila's iQor Experience June 2007 - April 2012
Job Principal at meZocliq
Industry Financial Services
Experience
meZocliq June 2012 - Present
iQor June 2007 - April 2012
IFS R&D International (Pte) Limited April 2005 - December 2006
University of Peradeniya, Faculty of Engineering April 2004 - March 2005
Skills
Optimization, Stochastic Modeling, Econometric Modeling, Regression, SAS, SQL, Stata, VBA, Matlab, Queuing, Predictive Dialers, A/B testing, Time Series Analysis, Multivariate Testing, Product Design, Analytics
Education
Columbia University in the City of New York 2007 — 2008
MSc
University of Peradeniya 2000 — 2004
BSc
University of Colombo 2000 — 2003
BSc
Trinity College Kandy 1986 — 1999
meZocliq June 2012 - Present
iQor June 2007 - April 2012
IFS R&D International (Pte) Limited April 2005 - December 2006
University of Peradeniya, Faculty of Engineering April 2004 - March 2005
Skills
Optimization, Stochastic Modeling, Econometric Modeling, Regression, SAS, SQL, Stata, VBA, Matlab, Queuing, Predictive Dialers, A/B testing, Time Series Analysis, Multivariate Testing, Product Design, Analytics
Education
Columbia University in the City of New York 2007 — 2008
MSc
University of Peradeniya 2000 — 2004
BSc
University of Colombo 2000 — 2003
BSc
Trinity College Kandy 1986 — 1999
Jordan Stastny's iQor Experience 2007 - 2007
Job Vice President, Sales at Convergent Outsourcing
Industry Outsourcing/Offshoring
Experience
Convergent Outsourcing 2012 - Present
LCS 2011 - 2011
GENPACT LLC 2009 - 2011
STA International 2007 - 2009
iQor 2007 - 2007
NCO Financial Systems 2003 - 2007
Océ North America (Océ Business Services) 2002 - 2003
Océ North America, Inc. 1994 - 2002
Xerox Corporation 1981 - 1994
Skills
BPO, Sales Management, CRM, Negotiation, Turn Around Management, Strategy, CXO, Order to Cash, Hunting, Hunter, Outsourcing, Solution Selling, New Business Development, Account Management, Executive Management, Leadership, SPIN, Business Development, Sales, F&A, P2P, Source to Pay, Strategic Planning, Management, Business Process..., B2B, Direct Sales, Competitive Analysis, Business Strategy, Team Leadership, Performance Management, Customer Retention, Telecommunications, Sales Process
Education
Centenary College of Louisiana 1978 — 1981
BS, Accounting
Centenary College of Louisiana 1978 — 1981
Bachelor of Science (B.S.), Accounting
Convergent Outsourcing 2012 - Present
LCS 2011 - 2011
GENPACT LLC 2009 - 2011
STA International 2007 - 2009
iQor 2007 - 2007
NCO Financial Systems 2003 - 2007
Océ North America (Océ Business Services) 2002 - 2003
Océ North America, Inc. 1994 - 2002
Xerox Corporation 1981 - 1994
Skills
BPO, Sales Management, CRM, Negotiation, Turn Around Management, Strategy, CXO, Order to Cash, Hunting, Hunter, Outsourcing, Solution Selling, New Business Development, Account Management, Executive Management, Leadership, SPIN, Business Development, Sales, F&A, P2P, Source to Pay, Strategic Planning, Management, Business Process..., B2B, Direct Sales, Competitive Analysis, Business Strategy, Team Leadership, Performance Management, Customer Retention, Telecommunications, Sales Process
Education
Centenary College of Louisiana 1978 — 1981
BS, Accounting
Centenary College of Louisiana 1978 — 1981
Bachelor of Science (B.S.), Accounting
Jacqueline Hare Jacqueline Hare's iQor Experience April 2010 - July 2013
Job Residential counserlor at New Hope Carolinas
Industry Mental Health Care
Experience
New Hope Carolinas February 2014 - Present
iQor April 2010 - July 2013
Kraft Foods Group April 2008 - December 2009
Skills
Customer Service, Phlebotomy, Assembler
Education
York Technical College 2014 — 2014
Phlebotomy Practicum, Public Health
Central Piedmont Community College 2008 — 2008
High School Diploma, General Studies
New Hope Carolinas February 2014 - Present
iQor April 2010 - July 2013
Kraft Foods Group April 2008 - December 2009
Skills
Customer Service, Phlebotomy, Assembler
Education
York Technical College 2014 — 2014
Phlebotomy Practicum, Public Health
Central Piedmont Community College 2008 — 2008
High School Diploma, General Studies
Margaret C. Dowling, PCS Margaret C. Dowling, PCS's iQor Experience September 2006 - January 2009
Job Debt Counselor US Dept of Education
Industry Financial Services
Experience
ConServe September 2010 - Present
ConServe Fairport June 2011 - October 2012
ConServe April 2012 - September 2012
ConServe August 2010 - June 2011
NCO Financial Services May 2009 - February 2010
Windham Professionals February 2009 - April 2009
iQor September 2006 - January 2009
utilityaccounts.com May 2005 - May 2006
Skills
Self Starter, Articulate Presenter, Information Gathering, Training, Negotiation, Data Entry, Skip Tracing, Customer Service, Customer Satisfaction, Outlook, Performance Management, Coaching, Call Center, Recruiting, Team Building, PowerPoint, Instructional Design, Call Centers, Leadership, Credit
Education
Canisius College 2001 — 2002
Digital Media Arts
Park School of Buffalo 1994 — 1996
General Studies
Nardin Academy 1992 — 1994
General Studies
ConServe September 2010 - Present
ConServe Fairport June 2011 - October 2012
ConServe April 2012 - September 2012
ConServe August 2010 - June 2011
NCO Financial Services May 2009 - February 2010
Windham Professionals February 2009 - April 2009
iQor September 2006 - January 2009
utilityaccounts.com May 2005 - May 2006
Skills
Self Starter, Articulate Presenter, Information Gathering, Training, Negotiation, Data Entry, Skip Tracing, Customer Service, Customer Satisfaction, Outlook, Performance Management, Coaching, Call Center, Recruiting, Team Building, PowerPoint, Instructional Design, Call Centers, Leadership, Credit
Education
Canisius College 2001 — 2002
Digital Media Arts
Park School of Buffalo 1994 — 1996
General Studies
Nardin Academy 1992 — 1994
General Studies
Gaurav Pandey's iQor Experience November 2010 - September 2011
Job Vice President Credit Electronic Trading at Bank of America Merrill Lynch
Industry Computer Software
Experience
Bank of America Merrill Lynch December 2013 - Present
Schrödinger June 2013 - December 2013
Bank of America Merrill Lynch September 2011 - June 2013
iQor November 2010 - September 2011
CPX Interactive March 2010 - November 2010
Skills
Web Services, C#, SQL, Java, XML, Design Patterns, Databases, Python, .NET, JavaScript, SDLC, Algorithms, Scalability, Scrum, Flex, Multithreading, Testing, C++, Data Structures, Scalable Applications, Low Latency, N-tier, Microsoft SQL Server, Data Mining, Distributed Systems, Data Warehousing, Agile Methodologies, WPF, Shell Scripting, Statistics, Threads, ASP.NET, PL/SQL, Unix, Spring, Sybase, RESTful architecture, IronPython, Test Driven Development..., N-tier Architecture, Git, Github, Scala, KDB+
Education
Columbia University - Fu Foundation School of Engineering and Applied Science 2008 — 2009
Master of Science (MS), Computer Science
University of Mumbai 2004 — 2008
Bachelor of Engineering (BE), Information Technology
Bank of America Merrill Lynch December 2013 - Present
Schrödinger June 2013 - December 2013
Bank of America Merrill Lynch September 2011 - June 2013
iQor November 2010 - September 2011
CPX Interactive March 2010 - November 2010
Skills
Web Services, C#, SQL, Java, XML, Design Patterns, Databases, Python, .NET, JavaScript, SDLC, Algorithms, Scalability, Scrum, Flex, Multithreading, Testing, C++, Data Structures, Scalable Applications, Low Latency, N-tier, Microsoft SQL Server, Data Mining, Distributed Systems, Data Warehousing, Agile Methodologies, WPF, Shell Scripting, Statistics, Threads, ASP.NET, PL/SQL, Unix, Spring, Sybase, RESTful architecture, IronPython, Test Driven Development..., N-tier Architecture, Git, Github, Scala, KDB+
Education
Columbia University - Fu Foundation School of Engineering and Applied Science 2008 — 2009
Master of Science (MS), Computer Science
University of Mumbai 2004 — 2008
Bachelor of Engineering (BE), Information Technology
Adriel Azcona Adriel Azcona's iQor Experience April 2014 - August 2014
Job Enrollment Counselor at Arizona State University
Industry
Experience
Arizona State University August 2014 - Present
iQor April 2014 - August 2014
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Research, Leadership
Education
City University of New York-Herbert H. Lehman College 2010 — 2014
Arizona State University August 2014 - Present
iQor April 2014 - August 2014
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Research, Leadership
Education
City University of New York-Herbert H. Lehman College 2010 — 2014
Eddie Pringle Eddie Pringle's iQor Experience October 2013 - February 2014
Job Graduate Student at Winthrop University
Industry Entertainment
Experience
Verizon Wireless March 2014 - August 2014
iQor October 2013 - February 2014
Education
Winthrop University 2014 — 2016
Master's Degree, Music Performance, General
Claflin University 2008 — 2013
Bachelor of Arts (BA), Music, 3.2
Verizon Wireless March 2014 - August 2014
iQor October 2013 - February 2014
Education
Winthrop University 2014 — 2016
Master's Degree, Music Performance, General
Claflin University 2008 — 2013
Bachelor of Arts (BA), Music, 3.2
Tayona Fraylon Tayona Fraylon's iQor Experience March 2010 - August 2011
Job Individual & Family Services Professional
Industry Individual & Family Services
Experience
Parent Resource Advocacy Team 2011 - Present
Fraylon’s Maintenance December 2008 - Present
iQor March 2010 - August 2011
Victory Christian Center June 2008 - August 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint, Typing, Filing, Customer Service, Customer Satisfaction, Youth Mentoring, Mental Health, Mental Health Counseling, General Correspondence, Appointment Scheduling, Flexibility
Education
Capella University 2011 — 2015
Master of Science (M.S.), Mental Health Counseling/Counselor
UNC Charlotte 2009 — 2010
Bachelor of Arts (B.A.), Sociology
Parent Resource Advocacy Team 2011 - Present
Fraylon’s Maintenance December 2008 - Present
iQor March 2010 - August 2011
Victory Christian Center June 2008 - August 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint, Typing, Filing, Customer Service, Customer Satisfaction, Youth Mentoring, Mental Health, Mental Health Counseling, General Correspondence, Appointment Scheduling, Flexibility
Education
Capella University 2011 — 2015
Master of Science (M.S.), Mental Health Counseling/Counselor
UNC Charlotte 2009 — 2010
Bachelor of Arts (B.A.), Sociology
Eboni Hawthorne Eboni Hawthorne's iQor Experience March 2012 - June 2012
Job Breastfeeding Counselor
Industry Health, Wellness and Fitness
Experience
Ebb & Flow Lactation and Birth Services June 2013 - Present
Intellicare January 2011 - August 2013
iQor March 2012 - June 2012
Skills
Breastfeeding Peer..., Natural Parenting Coach, Gentle Parenting, Life Coaching, Breastfeeding, Parent Coaching, Parenting, Child Development, Autism Spectrum..., Developmental..., Behavioral Health, Motivational..., Experience Working with..., Wellness, Cpr Certified, Applied Behavior..., Disabilities, First Aid, Compassion, CPR Certified, Public Speaking
Education
Childbirth International 2014 — 2015
Breastfeeding Counselor
Chandler/Gilbert Community College 2013 — 2014
Associate of Science (A.S.), Health Sciences, Pre-Professional
Northern Arizona University 2010 — 2011
Ebb & Flow Lactation and Birth Services June 2013 - Present
Intellicare January 2011 - August 2013
iQor March 2012 - June 2012
Skills
Breastfeeding Peer..., Natural Parenting Coach, Gentle Parenting, Life Coaching, Breastfeeding, Parent Coaching, Parenting, Child Development, Autism Spectrum..., Developmental..., Behavioral Health, Motivational..., Experience Working with..., Wellness, Cpr Certified, Applied Behavior..., Disabilities, First Aid, Compassion, CPR Certified, Public Speaking
Education
Childbirth International 2014 — 2015
Breastfeeding Counselor
Chandler/Gilbert Community College 2013 — 2014
Associate of Science (A.S.), Health Sciences, Pre-Professional
Northern Arizona University 2010 — 2011
Jared Kensky Jared Kensky's iQor Experience May 2008 - June 2012
Job Director of Operations
Industry Events Services
Experience
Foodies Catering June 2012 - Present
iQor May 2008 - June 2012
BB&T July 2005 - November 2007
American Express Financial Advisors January 2004 - July 2005
Skills
Sales, Management, Customer Retention, Business Development, Marketing, Leadership, Manage Client..., Customer Service, Customer Satisfaction, Strategic Planning, Process Improvement, Team Building, Coaching, Training, Operations Management, Project Management, Cold Calling, Employee Benefits, CRM, Manage client..., Sales Process, Call Centers, Microsoft Excel, Financial Analysis, Finance, Personal Financial..., Insurance, Retirement Planning, Mutual Funds, Asset Managment, Asset Allocation, Estate Planning, Call Center
Education
College of Charleston 1999 — 2003
Bachelor's degree, Corporate Communications
Foodies Catering June 2012 - Present
iQor May 2008 - June 2012
BB&T July 2005 - November 2007
American Express Financial Advisors January 2004 - July 2005
Skills
Sales, Management, Customer Retention, Business Development, Marketing, Leadership, Manage Client..., Customer Service, Customer Satisfaction, Strategic Planning, Process Improvement, Team Building, Coaching, Training, Operations Management, Project Management, Cold Calling, Employee Benefits, CRM, Manage client..., Sales Process, Call Centers, Microsoft Excel, Financial Analysis, Finance, Personal Financial..., Insurance, Retirement Planning, Mutual Funds, Asset Managment, Asset Allocation, Estate Planning, Call Center
Education
College of Charleston 1999 — 2003
Bachelor's degree, Corporate Communications
Megan Tamble Megan Tamble's iQor Experience September 2010 - Present
Job
Industry Consumer Services
Experience
iQor September 2010 - Present
Child Protective Services May 2011 - August 2011
Education
University of Phoenix 2009 — 2013
College of the Redwoods 2002 — 2005
iQor September 2010 - Present
Child Protective Services May 2011 - August 2011
Education
University of Phoenix 2009 — 2013
College of the Redwoods 2002 — 2005
Mira Warren Mira Warren's iQor Experience August 2011 - Present
Job AVP at iQor
Industry Outsourcing/Offshoring
Experience
iQor August 2011 - Present
NCO Group April 2008 - September 2011
NCO Group (formerly OSI) August 2007 - April 2008
NCO Group (formerly OSI) December 2001 - August 2007
Skills
Customer Service, Call Center, Quality Assurance, Call Center Development, Call Centers, Coaching, Customer Satisfaction, Performance Management, Training, Employee Training, Vendor Management, BPO, Customer Experience, Customer Retention, Outsourcing, Team Building, Troubleshooting, Workforce Management
Education
Beta-Tech 1998 — 1999
Associate Degree, Medical Assistant
Charleston Southern University
Criminal Justice with a Psychology minor
iQor August 2011 - Present
NCO Group April 2008 - September 2011
NCO Group (formerly OSI) August 2007 - April 2008
NCO Group (formerly OSI) December 2001 - August 2007
Skills
Customer Service, Call Center, Quality Assurance, Call Center Development, Call Centers, Coaching, Customer Satisfaction, Performance Management, Training, Employee Training, Vendor Management, BPO, Customer Experience, Customer Retention, Outsourcing, Team Building, Troubleshooting, Workforce Management
Education
Beta-Tech 1998 — 1999
Associate Degree, Medical Assistant
Charleston Southern University
Criminal Justice with a Psychology minor
Sheenam Nandwani Sheenam Nandwani's iQor Experience July 2005 - December 2005
Job Vice President, Mortgage Risk Analyst at JPMorgan Chase
Industry Banking
Experience
JPMorgan Chase December 2012 - January 2014
Interactive Data May 2010 - February 2011
HSBC January 2006 - November 2007
iQor July 2005 - December 2005
Centre For Development Economics September 2002 - February 2003
Delhi University July 2001 - February 2003
Skills
Capital Markets, Structured Finance, Intex Desktop, MBS, Agency MBS, Mortgage Analytics, Fixed Income, Valuation, Bloomberg, Data Analysis, SQL, Loans, SAS
Education
Columbia University in the City of New York 2004 — 2005
Masters, Quantitative Methods
Delhi School of Economics 1999 — 2001
Masters, Economics
Hansraj College, Delhi University 1996 — 1999
B.A., Economics
JPMorgan Chase December 2012 - January 2014
Interactive Data May 2010 - February 2011
HSBC January 2006 - November 2007
iQor July 2005 - December 2005
Centre For Development Economics September 2002 - February 2003
Delhi University July 2001 - February 2003
Skills
Capital Markets, Structured Finance, Intex Desktop, MBS, Agency MBS, Mortgage Analytics, Fixed Income, Valuation, Bloomberg, Data Analysis, SQL, Loans, SAS
Education
Columbia University in the City of New York 2004 — 2005
Masters, Quantitative Methods
Delhi School of Economics 1999 — 2001
Masters, Economics
Hansraj College, Delhi University 1996 — 1999
B.A., Economics
Brandon Hilk's iQor Experience March 2013 - February 2015
Job Application Systems Analyst at Catholic Charities of St. Paul and Minneapolis
Industry Financial Services
Experience
Catholic Charities of St. Paul and Minneapolis April 2015 - Present
Trinity Lutheran Church August 2005 - Present
iQor March 2013 - February 2015
The Coca-Cola Company October 2012 - March 2013
Target August 2008 - October 2012
Concordia University Chicago August 2009 - August 2010
Skills
Microsoft Office, Microsoft Excel, Leadership, Customer Service, Inventory Management, Process Improvement, Retail, Management, Project Management, Troubleshooting, Computer Hardware, Mac, Microsoft SQL Server, ASP.NET, Windows, iOS, Active Directory, Databases, Cultural Diversity, Technology Integration, Talent Management, Process Management, IBM UniVerse, Mobile Technology, Servers, Skip Tracing, FDCPA, FISMA, Call Centers, Technical Support, Networking, Windows 7, System Administration, Database Administration, IT Operations, Computer Repair, Windows XP, Team Leadership, Business Analysis
Education
University of Alabama at Birmingham 2012 — 2014
Bachelor of Science (BS), Accounting and Business/Management
Concordia University-River Forest 2009 — 2010
Business Management, Computer Science
Lutheran High School
Lutheran High School
Mayer Lutheran High School
Catholic Charities of St. Paul and Minneapolis April 2015 - Present
Trinity Lutheran Church August 2005 - Present
iQor March 2013 - February 2015
The Coca-Cola Company October 2012 - March 2013
Target August 2008 - October 2012
Concordia University Chicago August 2009 - August 2010
Skills
Microsoft Office, Microsoft Excel, Leadership, Customer Service, Inventory Management, Process Improvement, Retail, Management, Project Management, Troubleshooting, Computer Hardware, Mac, Microsoft SQL Server, ASP.NET, Windows, iOS, Active Directory, Databases, Cultural Diversity, Technology Integration, Talent Management, Process Management, IBM UniVerse, Mobile Technology, Servers, Skip Tracing, FDCPA, FISMA, Call Centers, Technical Support, Networking, Windows 7, System Administration, Database Administration, IT Operations, Computer Repair, Windows XP, Team Leadership, Business Analysis
Education
University of Alabama at Birmingham 2012 — 2014
Bachelor of Science (BS), Accounting and Business/Management
Concordia University-River Forest 2009 — 2010
Business Management, Computer Science
Lutheran High School
Lutheran High School
Mayer Lutheran High School
Matthew Loof Matthew Loof's iQor Experience January 2011 - November 2011
Job Student Engineer
Industry Mechanical or Industrial Engineering
Experience
Next Level Arcade Repair May 2012 - Present
South City Print April 2014 - September 2014
Sir Speedy November 2011 - April 2014
iQor January 2011 - November 2011
Gamestop October 2007 - September 2010
Skills
Digital Printing, Microsoft Office, Graphic Design, Pre-press, Corporate Image..., Corporate Image..., Photography, Photoshop, InDesign, Illustrator, Digital Media, Digital Video, Video Editing, Video Effects, Sound Design, Typesetting, Social Networking, Social Media Advertising, Team Leadership, Computer Maintenance, Mac OS X, Windows 7, Computer Building, Customer Service, Phone Etiquette, Quick Thinker, Quick Thinking, Problem Solving, Graphics, Business Cards
Education
Central Piedmont Community College
Mechanical Engineering
Mitchell Community College 2007 — 2010
Associate of Arts (A.A.), Web Design / Writing
University of North Carolina at Asheville 2006 — 2007
Multimedia Arts and Sciences
Next Level Arcade Repair May 2012 - Present
South City Print April 2014 - September 2014
Sir Speedy November 2011 - April 2014
iQor January 2011 - November 2011
Gamestop October 2007 - September 2010
Skills
Digital Printing, Microsoft Office, Graphic Design, Pre-press, Corporate Image..., Corporate Image..., Photography, Photoshop, InDesign, Illustrator, Digital Media, Digital Video, Video Editing, Video Effects, Sound Design, Typesetting, Social Networking, Social Media Advertising, Team Leadership, Computer Maintenance, Mac OS X, Windows 7, Computer Building, Customer Service, Phone Etiquette, Quick Thinker, Quick Thinking, Problem Solving, Graphics, Business Cards
Education
Central Piedmont Community College
Mechanical Engineering
Mitchell Community College 2007 — 2010
Associate of Arts (A.A.), Web Design / Writing
University of North Carolina at Asheville 2006 — 2007
Multimedia Arts and Sciences
McKinley Johnson McKinley Johnson's iQor Experience November 2013 - Present
Job Following my path
Industry Consumer Services
Experience
iQor November 2013 - Present
RJR Consulting April 2013 - January 2014
Etech Texas September 2012 - April 2013
Hilton Worldwide November 2007 - February 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Windows, Outlook, Strategic Planning
Education
Cedar Valley College 1995 — 1996
Business Administration, Management and Operations
Cedar Hill High School 1990 — 1994
iQor November 2013 - Present
RJR Consulting April 2013 - January 2014
Etech Texas September 2012 - April 2013
Hilton Worldwide November 2007 - February 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Windows, Outlook, Strategic Planning
Education
Cedar Valley College 1995 — 1996
Business Administration, Management and Operations
Cedar Hill High School 1990 — 1994
Jonathon Ritchie's iQor Experience November 2003 - April 2005
Job Director Contact Management Strategy and Technology at SquareTwo Financial
Industry Financial Services
Experience
SquareTwo Financial June 2011 - Present
LiveVox, Inc. October 2010 - June 2011
LiveVox, Inc. June 2007 - September 2010
TrueLogic Financial October 2006 - June 2007
iQor November 2003 - April 2005
iQor November 1999 - October 2003
Skills
Data Mining, Predictive Analytics, Call Center, Process Improvement, Operations Management, Vendor Management, Team Leadership, Team Building, Telecommunications, Salesforce.com, Customer Service, IVR, Strategic Planning, Account Management, ACD, Team Management, Business Analysis, Analytics, Call Centers, Sales, Management, Leadership, Risk Management, CRM, Negotiation, Business Strategy, Integration, Program Management, Cloud Computing, Analysis, Forecasting, SaaS, Product Management, Outsourcing, Business Intelligence, Solution Selling, Business Process..., Start-ups, Business Development, Strategy, Cross-functional Team..., Enterprise Software, Executive Management
Education
California State University-Northridge 2001 — 2004
BS, Business Management
Moorpark College 1998 — 2000
Associate Degree, Business Administration and Management, General
SquareTwo Financial June 2011 - Present
LiveVox, Inc. October 2010 - June 2011
LiveVox, Inc. June 2007 - September 2010
TrueLogic Financial October 2006 - June 2007
iQor November 2003 - April 2005
iQor November 1999 - October 2003
Skills
Data Mining, Predictive Analytics, Call Center, Process Improvement, Operations Management, Vendor Management, Team Leadership, Team Building, Telecommunications, Salesforce.com, Customer Service, IVR, Strategic Planning, Account Management, ACD, Team Management, Business Analysis, Analytics, Call Centers, Sales, Management, Leadership, Risk Management, CRM, Negotiation, Business Strategy, Integration, Program Management, Cloud Computing, Analysis, Forecasting, SaaS, Product Management, Outsourcing, Business Intelligence, Solution Selling, Business Process..., Start-ups, Business Development, Strategy, Cross-functional Team..., Enterprise Software, Executive Management
Education
California State University-Northridge 2001 — 2004
BS, Business Management
Moorpark College 1998 — 2000
Associate Degree, Business Administration and Management, General
Joseph Halstead Joseph Halstead's iQor Experience March 2013 - September 2013
Job Technical Support Specialist at Insight Global
Industry Information Technology and Services
Experience
Kelly Services March 2015 - Present
Insight Global April 2014 - March 2015
Partners in IT September 2013 - April 2014
Apex Systems September 2013 - October 2013
iQor March 2013 - September 2013
ComuCom December 2012 - March 2013
Minnesota Limited December 2009 - January 2010
Northern Clearing Inc August 2009 - October 2009
Skills
Windows, Microsoft Office, C++, Java, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Photoshop, SQL, Computer Hardware, Hardware Support, Software Documentation, Software Installation, Computer Repair, Computer Security, Network Security, Windows Server, Windows 7, Windows Vista, Microsoft Windows 98, Windows 2000, Windows XP Pro, Help Desk Support, HelpStar, CompTIA A+ Certification, Active Directory, Windows XP, Troubleshooting
Education
Central Lakes College 2010 — 2012
Associate of Arts and Sciences (AAS), Information Technology, C
Central Lakes College 2010 — 2012
Associate of Arts and Sciences (AAS), Information Technology
Central Lakes College 2010 — 2012
AAS, Information Technology
College of St 2010 — 2012
Bachelor's Degree, Computer Science; Computer Information Systems Graduate
Kelly Services March 2015 - Present
Insight Global April 2014 - March 2015
Partners in IT September 2013 - April 2014
Apex Systems September 2013 - October 2013
iQor March 2013 - September 2013
ComuCom December 2012 - March 2013
Minnesota Limited December 2009 - January 2010
Northern Clearing Inc August 2009 - October 2009
Skills
Windows, Microsoft Office, C++, Java, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Photoshop, SQL, Computer Hardware, Hardware Support, Software Documentation, Software Installation, Computer Repair, Computer Security, Network Security, Windows Server, Windows 7, Windows Vista, Microsoft Windows 98, Windows 2000, Windows XP Pro, Help Desk Support, HelpStar, CompTIA A+ Certification, Active Directory, Windows XP, Troubleshooting
Education
Central Lakes College 2010 — 2012
Associate of Arts and Sciences (AAS), Information Technology, C
Central Lakes College 2010 — 2012
Associate of Arts and Sciences (AAS), Information Technology
Central Lakes College 2010 — 2012
AAS, Information Technology
College of St 2010 — 2012
Bachelor's Degree, Computer Science; Computer Information Systems Graduate
Keith Christensen Keith Christensen's iQor Experience February 2009 - December 2009
Job Gaming Associate at Pacific United
Industry Entertainment
Experience
Pacific United July 2015 - Present
PT Gaming, LLC March 2014 - July 2015
Knighted Ventures July 2013 - March 2014
Clear Channel Radio July 2008 - July 2013
Benztown October 2012 - February 2013
StageTwo Audio July 2010 - August 2012
Datavo Inc January 2010 - May 2010
iQor February 2009 - December 2009
Exodus Film Group June 2008 - February 2009
Skills
Social Media, Video Production, Audio Post Production, Radio, Documentaries, Adobe Audition, Radio Broadcasting, Broadcast, Television, Music, Voice Over, Radio Producing
Education
Buena Vista University 2004 — 2008
BA, Media Studies, Music Production
Pacific United July 2015 - Present
PT Gaming, LLC March 2014 - July 2015
Knighted Ventures July 2013 - March 2014
Clear Channel Radio July 2008 - July 2013
Benztown October 2012 - February 2013
StageTwo Audio July 2010 - August 2012
Datavo Inc January 2010 - May 2010
iQor February 2009 - December 2009
Exodus Film Group June 2008 - February 2009
Skills
Social Media, Video Production, Audio Post Production, Radio, Documentaries, Adobe Audition, Radio Broadcasting, Broadcast, Television, Music, Voice Over, Radio Producing
Education
Buena Vista University 2004 — 2008
BA, Media Studies, Music Production
Dennis O'Neill's iQor Experience April 2014 - Present
Job
Industry Information Technology and Services
Experience
iQor April 2014 - Present
Jabil April 2011 - April 2014
RightNow January 2007 - April 2011
Exertus Consulting July 2006 - December 2006
ISITE Design, Inc. August 2003 - June 2006
StorageTek 2000 - 2003
United States Army June 1993 - May 1998
Skills
French, eCRM, Windows, Microsoft Office, Requirements Analysis, Customer Experience, Business Analysis, Communication, Project Management, Enterprise Software, Software Project..., Program Management, SaaS, Process Improvement, Training, CRM, Management, Leadership, Project Planning, Team Leadership, Consulting, Cross-functional Team..., Sales, Integration, Cloud Computing, Business Intelligence, Product Management, Change Management, Professional Services, Business Process..., Six Sigma, Service Delivery, Business Process, Business Development, Team Building, Analysis, Vendor Management, Strategy
Education
United States Military Academy at West Point 1989 — 1993
BS, Russian Language, French Language, Systems Engineering
College of the Holy Cross 1988 — 1989
Undeclaired, Aerospace, Aeronautical and Astronautical Engineering
iQor April 2014 - Present
Jabil April 2011 - April 2014
RightNow January 2007 - April 2011
Exertus Consulting July 2006 - December 2006
ISITE Design, Inc. August 2003 - June 2006
StorageTek 2000 - 2003
United States Army June 1993 - May 1998
Skills
French, eCRM, Windows, Microsoft Office, Requirements Analysis, Customer Experience, Business Analysis, Communication, Project Management, Enterprise Software, Software Project..., Program Management, SaaS, Process Improvement, Training, CRM, Management, Leadership, Project Planning, Team Leadership, Consulting, Cross-functional Team..., Sales, Integration, Cloud Computing, Business Intelligence, Product Management, Change Management, Professional Services, Business Process..., Six Sigma, Service Delivery, Business Process, Business Development, Team Building, Analysis, Vendor Management, Strategy
Education
United States Military Academy at West Point 1989 — 1993
BS, Russian Language, French Language, Systems Engineering
College of the Holy Cross 1988 — 1989
Undeclaired, Aerospace, Aeronautical and Astronautical Engineering
stacey Lettiero stacey Lettiero's iQor Experience January 2013 - Present
Job Experienced Financial advisor
Industry Accounting
Experience
iQor UK February 2013 - Present
iQor January 2013 - Present
Iron cactus February 2012 - June 2013
Paramount Windows January 2012 - June 2012
Bank of America March 1997 - February 2004
Skills
Finance, Accounts Receivable, Microsoft Excel, Customer Service, Financial Analysis, Accounting, Management, Leadership, Process Improvement, Forecasting, Hospitality, Restaurant Management, Food Service, Restaurants
Education
Colorado Technical University 2006 — 2008
Associate of Science (A.S.), Criminal Justice
iQor UK February 2013 - Present
iQor January 2013 - Present
Iron cactus February 2012 - June 2013
Paramount Windows January 2012 - June 2012
Bank of America March 1997 - February 2004
Skills
Finance, Accounts Receivable, Microsoft Excel, Customer Service, Financial Analysis, Accounting, Management, Leadership, Process Improvement, Forecasting, Hospitality, Restaurant Management, Food Service, Restaurants
Education
Colorado Technical University 2006 — 2008
Associate of Science (A.S.), Criminal Justice
Sherly Santos's iQor Experience October 2014 - June 2015
Job Student at Central Piedmont Community College
Industry Architecture & Planning
Experience
iQor October 2014 - June 2015
Morrison - Carolinas Medical Center Main July 2013 - July 2014
Skills
Customer Service, Problem Solving, Phone Etiquette, Bilingualism, Public Speaking, Quality Assurance, At Multitasking, Typewriter, Social Media, Microsoft Word, PowerPoint, Prezi, Outlook, MLA, CRM
Education
Central Piedmont Community College
Associate of Arts (A.A.), Landscape Architecture, GPA: 3.60
iQor October 2014 - June 2015
Morrison - Carolinas Medical Center Main July 2013 - July 2014
Skills
Customer Service, Problem Solving, Phone Etiquette, Bilingualism, Public Speaking, Quality Assurance, At Multitasking, Typewriter, Social Media, Microsoft Word, PowerPoint, Prezi, Outlook, MLA, CRM
Education
Central Piedmont Community College
Associate of Arts (A.A.), Landscape Architecture, GPA: 3.60
Alyson Wagley Alyson Wagley's iQor Experience August 2013 - October 2013
Job Collateral Clerk at PrimaLend Capital
Industry Outsourcing/Offshoring
Experience
PrimaLend Capital October 2013 - Present
iQor August 2013 - October 2013
PrimaLend Capital August 2011 - August 2013
iQor September 2008 - August 2011
Tyler Independent School District August 2005 - July 2007
Skills
Customer Service, Call Center, American Sign Language, Collections, Data Entry, Ten Key, Microsoft Office, Telephone Skills, Outlook, Word, Excel, Call Centers, Customer Satisfaction, Microsoft Excel
Education
Tyler Junior College 1995 — 1998
Interpreter Training, 3.0
John Tyler High School 1991 — 1995
Diploma, General Studies, 2.5
Collin County Community College
Associate of Arts (AA), Sign Language Interpretation and Translation, A
PrimaLend Capital October 2013 - Present
iQor August 2013 - October 2013
PrimaLend Capital August 2011 - August 2013
iQor September 2008 - August 2011
Tyler Independent School District August 2005 - July 2007
Skills
Customer Service, Call Center, American Sign Language, Collections, Data Entry, Ten Key, Microsoft Office, Telephone Skills, Outlook, Word, Excel, Call Centers, Customer Satisfaction, Microsoft Excel
Education
Tyler Junior College 1995 — 1998
Interpreter Training, 3.0
John Tyler High School 1991 — 1995
Diploma, General Studies, 2.5
Collin County Community College
Associate of Arts (AA), Sign Language Interpretation and Translation, A
Melissa Quiros's iQor Experience March 2014 - September 2014
Job .
Industry Information Services
Experience
Republic Services August 2015 - Present
Northland Investment Corporation September 2014 - June 2015
iQor March 2014 - September 2014
RMCB/AMCA September 2013 - March 2014
Convergys January 2012 - June 2013
Education
Central Piedmont Community College 2010 — 2011
Republic Services August 2015 - Present
Northland Investment Corporation September 2014 - June 2015
iQor March 2014 - September 2014
RMCB/AMCA September 2013 - March 2014
Convergys January 2012 - June 2013
Education
Central Piedmont Community College 2010 — 2011
Katie M. Scott, MBA, PHR's iQor Experience 2003 - 2004
Job Program Manager at Initiate Government Solutions, LLC.
Industry Government Relations
Experience
Initiate Government Solutions, LLC. March 2015 - Present
LongView International Technology Solutions November 2013 - February 2015
SAIC October 2008 - November 2013
Delta Career Education Corporation April 2009 - July 2009
Delta Career Education Corporation January 2008 - October 2008
Delta Career Education Corporation March 2005 - January 2008
Delta Career Education Corporation October 2004 - March 2005
iQor 2003 - 2004
Skills
DoD, Security Clearance, Government, Customer Service, Program Management, Microsoft Office, Public Speaking, Research, Leadership, Process Improvement, Project Management, Outlook, Software Documentation, Risk Management, Military, Team Building, Training, Strategic Planning, Technical Writing, Change Management, Recruiting, Security, Leadership Development, Management, Project Planning, Interviews, Onboarding, Government Contracting, Employee Relations, Operations Management, Proposal Writing, Quality Assurance, Analysis, Budgets, Data Analysis, Marketing, Troubleshooting, Access, Logistics, Visio, SharePoint, System Administration, Human Resources, Team Leadership, Teamwork, Policy, Career Development, Organizational..., Process Scheduler, Administration
Education
Charleston Southern University 2006 — 2008
MBA, Business Administration and Management, General
John Carroll University 1999 — 2003
B.A., History
McDowell 1995 — 1999
Initiate Government Solutions, LLC. March 2015 - Present
LongView International Technology Solutions November 2013 - February 2015
SAIC October 2008 - November 2013
Delta Career Education Corporation April 2009 - July 2009
Delta Career Education Corporation January 2008 - October 2008
Delta Career Education Corporation March 2005 - January 2008
Delta Career Education Corporation October 2004 - March 2005
iQor 2003 - 2004
Skills
DoD, Security Clearance, Government, Customer Service, Program Management, Microsoft Office, Public Speaking, Research, Leadership, Process Improvement, Project Management, Outlook, Software Documentation, Risk Management, Military, Team Building, Training, Strategic Planning, Technical Writing, Change Management, Recruiting, Security, Leadership Development, Management, Project Planning, Interviews, Onboarding, Government Contracting, Employee Relations, Operations Management, Proposal Writing, Quality Assurance, Analysis, Budgets, Data Analysis, Marketing, Troubleshooting, Access, Logistics, Visio, SharePoint, System Administration, Human Resources, Team Leadership, Teamwork, Policy, Career Development, Organizational..., Process Scheduler, Administration
Education
Charleston Southern University 2006 — 2008
MBA, Business Administration and Management, General
John Carroll University 1999 — 2003
B.A., History
McDowell 1995 — 1999
Sherry McMillan Jones Sherry McMillan Jones's iQor Experience October 2014 - Present
Job Sherry Jones & Associates
Industry Writing and Editing
Experience
iQor October 2014 - Present
Sherry Jones & Associates July 2003 - Present
Jolly Tots Too February 2012 - September 2013
Limited Brands Inc April 2010 - June 2011
U.S. Bank August 2010 - March 2011
Cardinal Health February 2010 - March 2011
U.S. Bank August 2008 - February 2009
Shawna Johnson October 2008 - December 2008
Morgan Chase Bank June 2005 - November 2007
JP Morgan Chase Bank June 2005 - November 2007
Skills
Financial Statements, Access, Financial Analysis, Software Documentation, Accounting, Financial Reporting, Accounts Payable, Account Reconciliation, Business Analysis, Strategic Financial..., Accounts Receivable, Auditing, Budgets, Outlook, QuickBooks, Call Center, Payroll, Microsoft Excel, Business Intelligence, Customer Service
Education
UMUC ONLINE 2008 — 2016
Bachelor's Degree, Information Systems Management
Mifflin High School 1993 — 1997
HS Diploma, General Education
Cheonggang Academy
MD; Bachelor, Information Systems Management
iQor October 2014 - Present
Sherry Jones & Associates July 2003 - Present
Jolly Tots Too February 2012 - September 2013
Limited Brands Inc April 2010 - June 2011
U.S. Bank August 2010 - March 2011
Cardinal Health February 2010 - March 2011
U.S. Bank August 2008 - February 2009
Shawna Johnson October 2008 - December 2008
Morgan Chase Bank June 2005 - November 2007
JP Morgan Chase Bank June 2005 - November 2007
Skills
Financial Statements, Access, Financial Analysis, Software Documentation, Accounting, Financial Reporting, Accounts Payable, Account Reconciliation, Business Analysis, Strategic Financial..., Accounts Receivable, Auditing, Budgets, Outlook, QuickBooks, Call Center, Payroll, Microsoft Excel, Business Intelligence, Customer Service
Education
UMUC ONLINE 2008 — 2016
Bachelor's Degree, Information Systems Management
Mifflin High School 1993 — 1997
HS Diploma, General Education
Cheonggang Academy
MD; Bachelor, Information Systems Management
Shelby Funches Shelby Funches's iQor Experience July 2013 - August 2014
Job Sales Associate at Boost Mobile
Industry Hospitality
Experience
Boost Mobile August 2015 - Present
Ye Ole Fashioned Cafe & Ice Cream November 2014 - Present
Ladies Choice Fitness Center April 2011 - Present
iQor July 2013 - August 2014
Sturgis Medical Commons December 2009 - June 2010
Skills
Microsoft Office, Microsoft Word, Event Planning, Time Management, Outlook, Customer Service, Data Entry, Public Speaking, PowerPoint, Microsoft Excel, Telephone Skills
Education
College of Charleston 2012 — 2016
Business Administration and Management, General
Fort Dorchester 2010 — 2012
Boost Mobile August 2015 - Present
Ye Ole Fashioned Cafe & Ice Cream November 2014 - Present
Ladies Choice Fitness Center April 2011 - Present
iQor July 2013 - August 2014
Sturgis Medical Commons December 2009 - June 2010
Skills
Microsoft Office, Microsoft Word, Event Planning, Time Management, Outlook, Customer Service, Data Entry, Public Speaking, PowerPoint, Microsoft Excel, Telephone Skills
Education
College of Charleston 2012 — 2016
Business Administration and Management, General
Fort Dorchester 2010 — 2012
Nicole McCready Nicole McCready's iQor Experience December 2007 - May 2008
Job
Industry Banking
Experience
Binec-Bank of America Merrill Lynch May 2015 - Present
Aon Hewitt September 2013 - February 2015
Kelly Services-Wells Fargo August 2010 - August 2011
Spherion Staffing-Shutterfly October 2008 - June 2009
iQor December 2007 - May 2008
Regulus October 2006 - March 2007
AT&T March 2001 - March 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Leadership, CRM, Medicare, Retirement, Customer Service, Call Centers
Education
Central Piedmont Community College 2012 — 2013
High School Diploma
Binec-Bank of America Merrill Lynch May 2015 - Present
Aon Hewitt September 2013 - February 2015
Kelly Services-Wells Fargo August 2010 - August 2011
Spherion Staffing-Shutterfly October 2008 - June 2009
iQor December 2007 - May 2008
Regulus October 2006 - March 2007
AT&T March 2001 - March 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Leadership, CRM, Medicare, Retirement, Customer Service, Call Centers
Education
Central Piedmont Community College 2012 — 2013
High School Diploma
Mandisa Holmes's iQor Experience March 2013 - October 2013
Job Customer Service Associate at Lowe's Home Improvement
Industry Hospital & Health Care
Experience
Lowe's Home Improvement October 2013 - Present
iQor March 2013 - October 2013
Dial America Marketing February 2010 - February 2012
Skills
Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, C++, HTML, Outlook, Healthcare
Education
Charleston Southern University 2010 — 2015
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Lowe's Home Improvement October 2013 - Present
iQor March 2013 - October 2013
Dial America Marketing February 2010 - February 2012
Skills
Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, C++, HTML, Outlook, Healthcare
Education
Charleston Southern University 2010 — 2015
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Dana Haywood Dana Haywood's iQor Experience March 2005 - June 2005
Job Attended Colorado Technical UniversityOnline
Industry Information Technology and Services
Experience
Stream Global Services August 2009 - July 2011
eTelecare Global Solutions 2006 - 2008
2Wire August 2005 - February 2006
iQor March 2005 - June 2005
Target May 2000 - March 2005
Kmart Corporation November 1998 - March 2000
Circle K October 1997 - September 1998
Skills
Network Design, Windows 7, Android Development, Java, Network Administration, Troubleshooting, Computer Hardware, Technical Support, Active Directory, Windows Server, XP, Help Desk Support, Wireless Networking, Network Security, Routers, Servers, Computer Repair, Call Center, Networking, VPN, Software Installation, A+ Certified, Laptops, TCP/IP, System Administration, Call Centers, DNS, Operating Systems, Printers, LAN-WAN, BMC Remedy, DHCP, Remote Desktop, Hardware, Windows Vista, Windows XP Pro, Windows XP
Education
Walden University 2014 — 2016
Doctor of Information Technology
Colorado Technical University 2012 — 2014
Master of Science (M.S.), Information Technology Network Management, 4.0
Colorado Technical University-Online 2010 — 2012
Bachelor of Science in Information Technology, Network Management, 3.79
Collins College 2003 — 2004
Associate of Science (A.S.), Network and System Administration/Administrator, 3.73
Stream Global Services August 2009 - July 2011
eTelecare Global Solutions 2006 - 2008
2Wire August 2005 - February 2006
iQor March 2005 - June 2005
Target May 2000 - March 2005
Kmart Corporation November 1998 - March 2000
Circle K October 1997 - September 1998
Skills
Network Design, Windows 7, Android Development, Java, Network Administration, Troubleshooting, Computer Hardware, Technical Support, Active Directory, Windows Server, XP, Help Desk Support, Wireless Networking, Network Security, Routers, Servers, Computer Repair, Call Center, Networking, VPN, Software Installation, A+ Certified, Laptops, TCP/IP, System Administration, Call Centers, DNS, Operating Systems, Printers, LAN-WAN, BMC Remedy, DHCP, Remote Desktop, Hardware, Windows Vista, Windows XP Pro, Windows XP
Education
Walden University 2014 — 2016
Doctor of Information Technology
Colorado Technical University 2012 — 2014
Master of Science (M.S.), Information Technology Network Management, 4.0
Colorado Technical University-Online 2010 — 2012
Bachelor of Science in Information Technology, Network Management, 3.79
Collins College 2003 — 2004
Associate of Science (A.S.), Network and System Administration/Administrator, 3.73
Keely Cox Keely Cox's iQor Experience January 2015 - Present
Job
Industry Consumer Services
Experience
iQor January 2015 - Present
Skills
Management, Customer Satisfaction
Education
Central Piedmont Community College 2014 — 2015
Associate of Arts (A.A.), Business Administration and Management, General
iQor January 2015 - Present
Skills
Management, Customer Satisfaction
Education
Central Piedmont Community College 2014 — 2015
Associate of Arts (A.A.), Business Administration and Management, General
Jeanette Estrada's iQor Experience June 2009 - February 2012
Job Attended Chandler/Gilbert Community College
Industry Telecommunications
Experience
Quest Diagnostics May 2014 - September 2014
Buffalo Wild Wings May 2013 - January 2014
Loan Resolution Corporation July 2012 - November 2012
iQor June 2009 - February 2012
The Granite Gal, LLC September 2008 - May 2009
Tutor Time Child Care Learning July 2007 - September 2008
Education
Chandler/Gilbert Community College 2008 — 2008
General Studies
Quest Diagnostics May 2014 - September 2014
Buffalo Wild Wings May 2013 - January 2014
Loan Resolution Corporation July 2012 - November 2012
iQor June 2009 - February 2012
The Granite Gal, LLC September 2008 - May 2009
Tutor Time Child Care Learning July 2007 - September 2008
Education
Chandler/Gilbert Community College 2008 — 2008
General Studies
Chaniqua Wagner Chaniqua Wagner's iQor Experience December 2013 - December 2014
Job Customer Service Rep, Insurance and doctor offices.
Industry Consumer Services
Experience
iQor December 2013 - December 2014
Outcomes Inc. January 2013 - October 2013
Medco June 2011 - October 2012
Medco June 2011 - October 2012
Fort Rapids Indoor Water Park January 2011 - June 2011
Wal-Mart Supercenter January 2010 - September 2010
Cedar Point Amusement Park May 2009 - August 2009
The Gap, Inc January 2005 - January 2008
Skills
Training, Customer Service, Sales, Time Management, Data Entry, Outlook, Healthcare, HIPAA, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Telephone Skills, Managed Care, Event Planning, Team Building, Health Insurance, Team Leadership, Administrative..., Customer Retention, Employee Training, Public Speaking, Customer Experience, Healthcare Information..., Electronic..., Strategic Communications, Problem Solving, Adaptive Learning, Delegation, Direct Patient Care, Inventory, File Management, Organization Skills, Organizing Meetings, Volunteering, Deadline Oriented, Nursing, Social Networking, Medical Records, Decision Making, Business Planning, Special Events..., Mentoring, Critical Thinking, Team Management, Events Organisation, Typing, Group Work, Collaborative Problem..., Social Skills
Education
The Ohio State University
Communications
Columbus State Community College
The University of Akron
Sociology / Communications
iQor December 2013 - December 2014
Outcomes Inc. January 2013 - October 2013
Medco June 2011 - October 2012
Medco June 2011 - October 2012
Fort Rapids Indoor Water Park January 2011 - June 2011
Wal-Mart Supercenter January 2010 - September 2010
Cedar Point Amusement Park May 2009 - August 2009
The Gap, Inc January 2005 - January 2008
Skills
Training, Customer Service, Sales, Time Management, Data Entry, Outlook, Healthcare, HIPAA, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Telephone Skills, Managed Care, Event Planning, Team Building, Health Insurance, Team Leadership, Administrative..., Customer Retention, Employee Training, Public Speaking, Customer Experience, Healthcare Information..., Electronic..., Strategic Communications, Problem Solving, Adaptive Learning, Delegation, Direct Patient Care, Inventory, File Management, Organization Skills, Organizing Meetings, Volunteering, Deadline Oriented, Nursing, Social Networking, Medical Records, Decision Making, Business Planning, Special Events..., Mentoring, Critical Thinking, Team Management, Events Organisation, Typing, Group Work, Collaborative Problem..., Social Skills
Education
The Ohio State University
Communications
Columbus State Community College
The University of Akron
Sociology / Communications
Kenya Lockhart Kenya Lockhart's iQor Experience August 2010 - November 2010
Job Student at Kaplan College
Industry Medical Practice
Experience
Center for Emotional Health June 2015 - July 2015
Carowinds March 2013 - November 2013
Tuckaseegee Recreation Ctr July 2011 - October 2012
IQor August 2010 - November 2010
VisionOne May 2009 - June 2009
Burger King Corporation June 2007 - February 2008
Bojangles' Restaurants, Inc. September 2006 - August 2007
Skills
Photoshop, Microsoft Word, PowerPoint, Leadership, Microsoft Excel, Microsoft Office, Customer Service, Public Speaking, Research, Teamwork, Marketing, Social Networking, Time Management, Training, Sales, Team Building, Higher Education, Social Media, Coaching, Outlook, Management, Troubleshooting, Event Planning, Data Entry, Access, Budgets, Problem Solving, Public Relations, Teaching, Strategic Planning, Editing, Event Management, Windows, Nonprofits, Small Business, Business Strategy, Program Management, Fundraising, Advertising, Active Directory, Process Improvement, AutoCAD, Leadership Development, Recruiting, Marketing Strategy, Computer Hardware, Engineering, Human Resources, Customer Satisfaction, Business Development
Education
Kaplan University 2014 — 2015
Medical Assistant, Medicine
Central Piedmont Community College 2006 — 2009
Associate of Arts (AA), Fine/Studio Arts, General
Harding University 2002 — 2006
Diploma, Regular/General High School/Secondary Diploma Program
Center for Emotional Health June 2015 - July 2015
Carowinds March 2013 - November 2013
Tuckaseegee Recreation Ctr July 2011 - October 2012
IQor August 2010 - November 2010
VisionOne May 2009 - June 2009
Burger King Corporation June 2007 - February 2008
Bojangles' Restaurants, Inc. September 2006 - August 2007
Skills
Photoshop, Microsoft Word, PowerPoint, Leadership, Microsoft Excel, Microsoft Office, Customer Service, Public Speaking, Research, Teamwork, Marketing, Social Networking, Time Management, Training, Sales, Team Building, Higher Education, Social Media, Coaching, Outlook, Management, Troubleshooting, Event Planning, Data Entry, Access, Budgets, Problem Solving, Public Relations, Teaching, Strategic Planning, Editing, Event Management, Windows, Nonprofits, Small Business, Business Strategy, Program Management, Fundraising, Advertising, Active Directory, Process Improvement, AutoCAD, Leadership Development, Recruiting, Marketing Strategy, Computer Hardware, Engineering, Human Resources, Customer Satisfaction, Business Development
Education
Kaplan University 2014 — 2015
Medical Assistant, Medicine
Central Piedmont Community College 2006 — 2009
Associate of Arts (AA), Fine/Studio Arts, General
Harding University 2002 — 2006
Diploma, Regular/General High School/Secondary Diploma Program
andrea landin andrea landin's iQor Experience 2006 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Andrea ' s Children July 2011 - Present
iQor 2006 - 2011
Education
Columbus State Community College 1998 — 2000
Chef Apprentice
Andrea ' s Children July 2011 - Present
iQor 2006 - 2011
Education
Columbus State Community College 1998 — 2000
Chef Apprentice
Amy Allred Amy Allred's iQor Experience June 2010 - December 2011
Job Experienced Customer Service Rep
Industry
Experience
Cavalry Portfolio Services August 2014 - May 2015
IC System January 2012 - November 2013
IQor June 2010 - December 2011
SpringHill Suites by Marriott November 2006 - December 2009
Skills
Customer Service, 80 WPM typing, Microsoft Office, Microsoft Excel, Microsoft Word, Multi-line Phone, Cash Handling, Cash Register, Financial Planning
Education
Arlington High School 2009 — 2013
Diploma
Century College 2005 — 2005
Generals
Cavalry Portfolio Services August 2014 - May 2015
IC System January 2012 - November 2013
IQor June 2010 - December 2011
SpringHill Suites by Marriott November 2006 - December 2009
Skills
Customer Service, 80 WPM typing, Microsoft Office, Microsoft Excel, Microsoft Word, Multi-line Phone, Cash Handling, Cash Register, Financial Planning
Education
Arlington High School 2009 — 2013
Diploma
Century College 2005 — 2005
Generals
Ethan Fierro's iQor Experience July 2013 - September 2013
Job Career Coordinator at Maricopa Community Colleges
Industry Public Relations and Communications
Experience
Maricopa Community Colleges March 2015 - Present
Rocky Mountain Chocolate Factory, Inc. September 2014 - March 2015
Maricopa Community Colleges September 2013 - August 2014
iQor July 2013 - September 2013
Skills
Project Management, Microsoft Excel, Leadership, Microsoft Office, Microsoft Word, Public Speaking, Management, Customer Service, Event Planning, Teaching, Nonprofits, Team Leadership, Time Management, Communication, Teamwork
Education
Chandler/Gilbert Community College 2013 — 2016
Associate of Arts (AA), Communication, General
Mountain Pointe High School 2009 — 2013
Maricopa Community Colleges March 2015 - Present
Rocky Mountain Chocolate Factory, Inc. September 2014 - March 2015
Maricopa Community Colleges September 2013 - August 2014
iQor July 2013 - September 2013
Skills
Project Management, Microsoft Excel, Leadership, Microsoft Office, Microsoft Word, Public Speaking, Management, Customer Service, Event Planning, Teaching, Nonprofits, Team Leadership, Time Management, Communication, Teamwork
Education
Chandler/Gilbert Community College 2013 — 2016
Associate of Arts (AA), Communication, General
Mountain Pointe High School 2009 — 2013
Misti Mezzell Misti Mezzell's iQor Experience September 2013 - Present
Job Iqor
Industry Computer Software
Experience
iQor September 2013 - Present
Education
CCI Training Center 2012 — 2013
iQor September 2013 - Present
Education
CCI Training Center 2012 — 2013
Celest Taylor Celest Taylor's iQor Experience February 2013 - February 2014
Job Consumer Services Professional
Industry Consumer Services
Experience
iQor February 2013 - February 2014
SGS Automotive Services 2001 - 2011
Sears, Roebuck and Co. February 1996 - February 2001
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Strategic Planning, Team Building, PowerPoint, Sales, Sales Management, Public Speaking, Social Media, New Business Development, Negotiation, Coaching, Outlook, Marketing Strategy, Account Management, Marketing, Customer Satisfaction, Training, Glossaries, Call Centers, Team Leadership, Process Improvement, Recruiting, Operations Management, Employee Relations
Education
Cincinnati State Technical and Community College 1985 — 1986
Certificate, Real Estate Law
The Ohio State University 1982 — 1983
Some College Course Completion, Foreign Languages and Literatures, General
iQor February 2013 - February 2014
SGS Automotive Services 2001 - 2011
Sears, Roebuck and Co. February 1996 - February 2001
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Strategic Planning, Team Building, PowerPoint, Sales, Sales Management, Public Speaking, Social Media, New Business Development, Negotiation, Coaching, Outlook, Marketing Strategy, Account Management, Marketing, Customer Satisfaction, Training, Glossaries, Call Centers, Team Leadership, Process Improvement, Recruiting, Operations Management, Employee Relations
Education
Cincinnati State Technical and Community College 1985 — 1986
Certificate, Real Estate Law
The Ohio State University 1982 — 1983
Some College Course Completion, Foreign Languages and Literatures, General
Christy Luykenaar Christy Luykenaar's iQor Experience July 2011 - Present
Job Vice President, Operations at iQor
Industry Outsourcing/Offshoring
Experience
iQor July 2011 - Present
JK Harris & Company 1998 - 2010
Skills
Call Center, Customer Satisfaction, Financial Analysis, Customer Service, Process Improvement, Team Building, Team Leadership, Leadership, Budgets, Recruiting, Analysis, Microsoft Excel, Change Management, Accounts Receivable, Strategic Planning, Customer Retention, Access, Operations Management, Account Management, Business Development, Negotiation, Microsoft Office, BPO, Coaching, Call Centers, Performance Management, Management, Employee Relations, Vendor Management, Training, Business Analysis
Education
College of Charleston
Southern Wesleyan University
Bachelor's degree, Business Administration, Management and Operations
Trident Technical College
Associate's degree, Accounting
iQor July 2011 - Present
JK Harris & Company 1998 - 2010
Skills
Call Center, Customer Satisfaction, Financial Analysis, Customer Service, Process Improvement, Team Building, Team Leadership, Leadership, Budgets, Recruiting, Analysis, Microsoft Excel, Change Management, Accounts Receivable, Strategic Planning, Customer Retention, Access, Operations Management, Account Management, Business Development, Negotiation, Microsoft Office, BPO, Coaching, Call Centers, Performance Management, Management, Employee Relations, Vendor Management, Training, Business Analysis
Education
College of Charleston
Southern Wesleyan University
Bachelor's degree, Business Administration, Management and Operations
Trident Technical College
Associate's degree, Accounting
Justin Woys's iQor Experience 2009 - 2011
Job Network Administrator at Macerich
Industry Computer Networking
Experience
Macerich June 2014 - Present
Data Doctors August 2013 - June 2014
South Mountain Community College November 2012 - August 2013
iQor 2009 - 2011
Sports Authority 2008 - 2009
Skills
Networking, Cisco Routers, EIGRP, OSPF, TCP/IP, Catalyst Switches, VLAN, Routing Protocols, Train Others
Education
Northern Arizona University 2012 — 2014
Bachelor's Degree, IT Management
Chandler/Gilbert Community College 2010 — 2013
Associate's Degree, Cisco Networking Technology, 3.5 GPA
Mesa Community College 2008 — 2012
South Mountain Community College
Macerich June 2014 - Present
Data Doctors August 2013 - June 2014
South Mountain Community College November 2012 - August 2013
iQor 2009 - 2011
Sports Authority 2008 - 2009
Skills
Networking, Cisco Routers, EIGRP, OSPF, TCP/IP, Catalyst Switches, VLAN, Routing Protocols, Train Others
Education
Northern Arizona University 2012 — 2014
Bachelor's Degree, IT Management
Chandler/Gilbert Community College 2010 — 2013
Associate's Degree, Cisco Networking Technology, 3.5 GPA
Mesa Community College 2008 — 2012
South Mountain Community College
Azalea Carter Azalea Carter's iQor Experience 2006 - 2007
Job Patient Financial Services at Cleveland Clinic
Industry Hospital & Health Care
Experience
Cleveland Clinic November 2011 - Present
CVS Caremark Corporation January 2009 - November 2011
Iqor 2006 - 2007
Skills
Hospitals, Healthcare Information..., Healthcare, Clinical Research, Customer Service, Public Speaking, Data Entry, PowerPoint, Microsoft Office, Microsoft Word, Research, Microsoft Excel, Access, Community Outreach, Software Documentation, HIPAA, Data Analysis, Nonprofits, Outlook, Process Improvement
Education
Cuyahoga Community College 2013 — 2015
Associate of Science (A.S.), Biomedical/Medical Engineering
Wayne State University 2004 — 2005
Sociology International Business
Oakland Community College 2002 — 2004
Sociology
Case Western Reserve University 2001 — 2002
Biomedical/Medical Engineering
Cleveland Clinic November 2011 - Present
CVS Caremark Corporation January 2009 - November 2011
Iqor 2006 - 2007
Skills
Hospitals, Healthcare Information..., Healthcare, Clinical Research, Customer Service, Public Speaking, Data Entry, PowerPoint, Microsoft Office, Microsoft Word, Research, Microsoft Excel, Access, Community Outreach, Software Documentation, HIPAA, Data Analysis, Nonprofits, Outlook, Process Improvement
Education
Cuyahoga Community College 2013 — 2015
Associate of Science (A.S.), Biomedical/Medical Engineering
Wayne State University 2004 — 2005
Sociology International Business
Oakland Community College 2002 — 2004
Sociology
Case Western Reserve University 2001 — 2002
Biomedical/Medical Engineering
Gurpreet Nanda Gurpreet Nanda's iQor Experience December 2008 - July 2009
Job Business Process Performance Leader, OnStar at General Motors
Industry Automotive
Experience
General Motors October 2012 - Present
Allstate January 2010 - September 2012
iQor December 2008 - July 2009
United Airlines November 2006 - December 2008
United Airlines November 2004 - November 2006
United Airlines 2003 - 2004
United Airlines 1999 - 2003
United Airlines 1997 - 1999
KLM 1984 - 1986
The Oberoi Group (New Delhi) 1979 - 1981
Skills
Vendor Management, Program Management, Product Management, Call Center, Process Improvement, Business Process..., Six Sigma, Project Coordination, Customer Relations, Customer Satisfaction, Customer Experience, Customer Service, Operations, Excel, Visio, Word, Issues Management, Conflict Resolution, Outlook, BPO, Offshoring, PowerPoint, Airlines, Self-driven, Self Starter, SLA, KPI, Strategic Planning, Strategy Development, Strategic Partnerships, Optimization, Data Analysis, Cross Selling, Cross-functional..., Schedule Development, Project Planning, Cross-functional Team..., Vendor Relations, Service Delivery, Forecasting, Outsourcing, Negotiation, Process Engineering, Team Leadership, Team Building, Change Management, Project Execution, Team Management, Resource Management, Business Analysis
Education
Motorola University 2009 — 2009
Six Sigma Green Belt, Analysis and Functional Analysis
Sys∙tem∙a′∙tion 2007 — 2007
Certification, Project Management
Concordia University 2002 — 2004
MBA, International Aviation
Delhi University 1977 — 1980
B.Sc, Physics, Chemistry, Mathmatics
Mount St. Mary's High School, Delhi Cantt 1965 — 1976
Bachelor of Science, Physics, Chemistry, Math
General Motors October 2012 - Present
Allstate January 2010 - September 2012
iQor December 2008 - July 2009
United Airlines November 2006 - December 2008
United Airlines November 2004 - November 2006
United Airlines 2003 - 2004
United Airlines 1999 - 2003
United Airlines 1997 - 1999
KLM 1984 - 1986
The Oberoi Group (New Delhi) 1979 - 1981
Skills
Vendor Management, Program Management, Product Management, Call Center, Process Improvement, Business Process..., Six Sigma, Project Coordination, Customer Relations, Customer Satisfaction, Customer Experience, Customer Service, Operations, Excel, Visio, Word, Issues Management, Conflict Resolution, Outlook, BPO, Offshoring, PowerPoint, Airlines, Self-driven, Self Starter, SLA, KPI, Strategic Planning, Strategy Development, Strategic Partnerships, Optimization, Data Analysis, Cross Selling, Cross-functional..., Schedule Development, Project Planning, Cross-functional Team..., Vendor Relations, Service Delivery, Forecasting, Outsourcing, Negotiation, Process Engineering, Team Leadership, Team Building, Change Management, Project Execution, Team Management, Resource Management, Business Analysis
Education
Motorola University 2009 — 2009
Six Sigma Green Belt, Analysis and Functional Analysis
Sys∙tem∙a′∙tion 2007 — 2007
Certification, Project Management
Concordia University 2002 — 2004
MBA, International Aviation
Delhi University 1977 — 1980
B.Sc, Physics, Chemistry, Mathmatics
Mount St. Mary's High School, Delhi Cantt 1965 — 1976
Bachelor of Science, Physics, Chemistry, Math
Shannon Tan Shannon Tan's iQor Experience January 2015 - Present
Job VP, Corporate Counsel at iQor
Industry Law Practice
Experience
iQor January 2015 - Present
IRONMAN 2014 - January 2015
Raymond James Financial Inc. 2012 - 2014
Butler Pappas Weihmuller Katz Craig LLP 2011 - 2012
Second District Court of Appeal 2008 - 2011
Tampa Bay Times - Times Publishing Co 2003 - 2005
The Indianapolis Star 2002 - 2003
Education
Stetson University College of Law
Juris Doctor, magna cum laude
Brown University
B.A., Anthropology
Anglo-Chinese Junior College
iQor January 2015 - Present
IRONMAN 2014 - January 2015
Raymond James Financial Inc. 2012 - 2014
Butler Pappas Weihmuller Katz Craig LLP 2011 - 2012
Second District Court of Appeal 2008 - 2011
Tampa Bay Times - Times Publishing Co 2003 - 2005
The Indianapolis Star 2002 - 2003
Education
Stetson University College of Law
Juris Doctor, magna cum laude
Brown University
B.A., Anthropology
Anglo-Chinese Junior College
Danielle Edmond Danielle Edmond's iQor Experience May 2010 - February 2011
Job Office Management at Star Hanger Systems
Industry Accounting
Experience
Star Hanger Systems February 2015 - Present
Palmetto Exterminators March 2012 - April 2014
Lane Company February 2011 - February 2012
iQor May 2010 - February 2011
Skills
Management, Customer Satisfaction, Budgets, Customer Service, Invoicing, Accounts Receivable, Collections, Auditing, Marketing, QuickBooks
Education
Clemson University 2006 — 2010
Bachelor of Science (BS), Business Administration and Management, General
Lake Marion High School 2004 — 2006
Star Hanger Systems February 2015 - Present
Palmetto Exterminators March 2012 - April 2014
Lane Company February 2011 - February 2012
iQor May 2010 - February 2011
Skills
Management, Customer Satisfaction, Budgets, Customer Service, Invoicing, Accounts Receivable, Collections, Auditing, Marketing, QuickBooks
Education
Clemson University 2006 — 2010
Bachelor of Science (BS), Business Administration and Management, General
Lake Marion High School 2004 — 2006
Joanna Jayasuriya Joanna Jayasuriya's iQor Experience October 2010 - February 2011
Job Office ManagerHRPayrollMedical Billing at Anchor Medical Group
Industry Marketing and Advertising
Experience
NAMM California April 2015 - Present
Rodan & Fields Dermatologists April 2011 - Present
Anchor Medical Group March 2013 - April 2015
Ettie Lee Youth and Family Services March 2011 - March 2013
iQor October 2010 - February 2011
iQor December 2009 - October 2010
iQor November 2009 - December 2009
iQor September 2009 - November 2009
VALLEY VIEW PET HOSPITAL July 2006 - July 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows 7, Windows Vista, Windows XP Pro, Access, FACS, Cornerstone, FTPS, 76 WPM, Customer Service, Recruiting, Communication, Sales, Customer Retention, Entrepreneurship, Small Business, Team Building, Event Planning, Leadership, Management, Marketing, Public Speaking, Training
Education
Argosy University 2006 — 2008
A.A.S., Veterinary Technology
Montana State University-Bozeman 2003 — 2006
Music/Elementary Education
Concordia College 2002 — 2003
Elementary and Music Education
Senior 1998 — 2002
General
NAMM California April 2015 - Present
Rodan & Fields Dermatologists April 2011 - Present
Anchor Medical Group March 2013 - April 2015
Ettie Lee Youth and Family Services March 2011 - March 2013
iQor October 2010 - February 2011
iQor December 2009 - October 2010
iQor November 2009 - December 2009
iQor September 2009 - November 2009
VALLEY VIEW PET HOSPITAL July 2006 - July 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows 7, Windows Vista, Windows XP Pro, Access, FACS, Cornerstone, FTPS, 76 WPM, Customer Service, Recruiting, Communication, Sales, Customer Retention, Entrepreneurship, Small Business, Team Building, Event Planning, Leadership, Management, Marketing, Public Speaking, Training
Education
Argosy University 2006 — 2008
A.A.S., Veterinary Technology
Montana State University-Bozeman 2003 — 2006
Music/Elementary Education
Concordia College 2002 — 2003
Elementary and Music Education
Senior 1998 — 2002
General
Charles Northcutt's iQor Experience April 2009 - September 2009
Job Level 2 Tech Support at Cardtronics
Industry Financial Services
Experience
Cardtronics April 2011 - Present
Volt October 2010 - February 2011
RGIS March 2010 - August 2010
iQor April 2009 - September 2009
Fry's Food October 2007 - June 2008
Fry's Food July 2006 - October 2006
Skills
Customer Service, Inventory Management, Transportation, Microsoft Office, Microsoft Excel, Troubleshooting, PowerPoint, Data Entry, Retail, Outlook, Teamwork, Time Management, Analysis, Call Centers, Team Building, Project Management, Budgets, Technical Support, Sales, Computer Hardware, Software Documentation, Quality Assurance, Business Analysis, Team Leadership, Management, Process Improvement, Microsoft Word, Training, Windows, Networking, Software Installation, Computer Repair, Leadership, Customer Satisfaction, ATMs, Access, Databases, System Administration, SQL, Vendor Management, Windows 7, Windows XP, Strategic Planning, Operating Systems, Servers
Education
Chandler/Gilbert Community College 2009 — 2014
Certificate of Completion
Chandler/Gilbert Community College 2009 — 2014
Certificate of Completion
Sunrise Mountain High School 2003 — 2007
Cardtronics April 2011 - Present
Volt October 2010 - February 2011
RGIS March 2010 - August 2010
iQor April 2009 - September 2009
Fry's Food October 2007 - June 2008
Fry's Food July 2006 - October 2006
Skills
Customer Service, Inventory Management, Transportation, Microsoft Office, Microsoft Excel, Troubleshooting, PowerPoint, Data Entry, Retail, Outlook, Teamwork, Time Management, Analysis, Call Centers, Team Building, Project Management, Budgets, Technical Support, Sales, Computer Hardware, Software Documentation, Quality Assurance, Business Analysis, Team Leadership, Management, Process Improvement, Microsoft Word, Training, Windows, Networking, Software Installation, Computer Repair, Leadership, Customer Satisfaction, ATMs, Access, Databases, System Administration, SQL, Vendor Management, Windows 7, Windows XP, Strategic Planning, Operating Systems, Servers
Education
Chandler/Gilbert Community College 2009 — 2014
Certificate of Completion
Chandler/Gilbert Community College 2009 — 2014
Certificate of Completion
Sunrise Mountain High School 2003 — 2007
Igor Goldshteyn Igor Goldshteyn's iQor Experience May 2005 - May 2010
Job LAN Administrator at New York City Fire Department
Industry Information Technology and Services
Experience
New York City Fire Department August 2015 - Present
EmblemHealth June 2014 - August 2015
Geneva Watch Group September 2010 - June 2014
iQor May 2005 - May 2010
Municipal Credit Union May 2000 - May 2005
Skills
Microsoft Exchange, Windows Server, VMware, Windows 7, DHCP, Troubleshooting, XP, Citrix Metaframe, Remote Infrastructure..., Microsoft Office, Windows XP, Help Desk Support, System Administration, Technical Documentation, System Deployment, WSUS, vSphere, Laptops, Computer Hardware, HP Server Hardware, Hyper-V, VMware ESX, VPN, Desktop Computers, Windows System..., Active Directory..., DNS management, Application..., Windows & Mac operating..., Apple Remote Desktop, Cabling, Phone System..., Hardware Virtualization, Hardware Diagnostics, Hardware Installation, Vendor Management..., Print Management, Software Documentation, Cisco Technologies, Visio, VMware vSphere, Vendor Management
Education
City University of New York-Hunter College 1998 — 2000
Computer Science
DMMT Dnepropetrovsk Technical College 1990 — 1994
Associate of Science (A.S.), Maintenance of computer-controlled machine tools, Graduated with Honors
Self-Study
Microsoft Certifications
New York City Fire Department August 2015 - Present
EmblemHealth June 2014 - August 2015
Geneva Watch Group September 2010 - June 2014
iQor May 2005 - May 2010
Municipal Credit Union May 2000 - May 2005
Skills
Microsoft Exchange, Windows Server, VMware, Windows 7, DHCP, Troubleshooting, XP, Citrix Metaframe, Remote Infrastructure..., Microsoft Office, Windows XP, Help Desk Support, System Administration, Technical Documentation, System Deployment, WSUS, vSphere, Laptops, Computer Hardware, HP Server Hardware, Hyper-V, VMware ESX, VPN, Desktop Computers, Windows System..., Active Directory..., DNS management, Application..., Windows & Mac operating..., Apple Remote Desktop, Cabling, Phone System..., Hardware Virtualization, Hardware Diagnostics, Hardware Installation, Vendor Management..., Print Management, Software Documentation, Cisco Technologies, Visio, VMware vSphere, Vendor Management
Education
City University of New York-Hunter College 1998 — 2000
Computer Science
DMMT Dnepropetrovsk Technical College 1990 — 1994
Associate of Science (A.S.), Maintenance of computer-controlled machine tools, Graduated with Honors
Self-Study
Microsoft Certifications
Mark D. Harley's iQor Experience January 2005 - July 2007
Job Director of Operations at Campus Debt Solutions
Industry Financial Services
Experience
Campus Debt Solutions August 2014 - Present
ABB Optical Group October 2011 - August 2014
Time Warner Cable Businees Class Carolinas December 2009 - October 2011
Mobile Mechanics, Inc January 2007 - January 2010
iQor January 2005 - July 2007
IBM Global Services June 1999 - January 2005
South Carolina Democratic Party August 1998 - December 1998
US Army May 1991 - January 1995
Skills
Integration, Analytics, Automation, Algorithms, Business Analysis, Data Analysis, Tableau, Microsoft Excel, Contact Center..., Business Process..., Business Objects, Cognos, Workforce Management, Mathematical Analysis, Resource Planning, Performance Management, eWFM, RTA, Real Time Monitoring, Real Time Reports, CentreVu, Visual Basic, SQL, Cisco IPCC/ICM, ERP, CRM, SDLC, Team Leadership, Analysis, Business Intelligence, Vendor Management, Program Management, Strategy, Process Improvement, Coaching, PeopleSoft, Access, Quality Assurance, Customer Experience, Software Documentation, Management, Call Centers, Human Resources, Visio, Leadership, Budgets, Strategic Planning, Project Planning, Operations Management, Telecommunications
Education
Francis Marion University 1990 — 1998
Bachelor of Science, Mathematics
South Carolina State University 1998 — 1998
College of Charleston 1998 — 1998
Wade Hampton High School 1985 — 1989
Campus Debt Solutions August 2014 - Present
ABB Optical Group October 2011 - August 2014
Time Warner Cable Businees Class Carolinas December 2009 - October 2011
Mobile Mechanics, Inc January 2007 - January 2010
iQor January 2005 - July 2007
IBM Global Services June 1999 - January 2005
South Carolina Democratic Party August 1998 - December 1998
US Army May 1991 - January 1995
Skills
Integration, Analytics, Automation, Algorithms, Business Analysis, Data Analysis, Tableau, Microsoft Excel, Contact Center..., Business Process..., Business Objects, Cognos, Workforce Management, Mathematical Analysis, Resource Planning, Performance Management, eWFM, RTA, Real Time Monitoring, Real Time Reports, CentreVu, Visual Basic, SQL, Cisco IPCC/ICM, ERP, CRM, SDLC, Team Leadership, Analysis, Business Intelligence, Vendor Management, Program Management, Strategy, Process Improvement, Coaching, PeopleSoft, Access, Quality Assurance, Customer Experience, Software Documentation, Management, Call Centers, Human Resources, Visio, Leadership, Budgets, Strategic Planning, Project Planning, Operations Management, Telecommunications
Education
Francis Marion University 1990 — 1998
Bachelor of Science, Mathematics
South Carolina State University 1998 — 1998
College of Charleston 1998 — 1998
Wade Hampton High School 1985 — 1989
Frank Vicich's iQor Experience May 2003 - November 2003
Job IT Security Professional
Industry Financial Services
Experience
Home Trust Company October 2008 - August 2014
BMO Financial Group March 2007 - October 2008
CIBC January 2006 - March 2007
PRACS Institute December 2003 - January 2006
iQor May 2003 - November 2003
Collect Com Credit Inc September 2002 - April 2003
Muir's Cartage February 2002 - May 2002
Raymond James Ltd October 2000 - May 2001
Citizenship and Immigration Canada May 1999 - March 2000
National Defence Canada - Land Force Centra Area HQ - Toronto January 1997 - May 1999
Skills
Information Security, Security, Disaster Recovery, Firewalls, Vulnerability Assessment, PCI DSS, IPS, Business Continuity, Security Architecture..., Intrusion Detection, System Administration, Software Documentation, Troubleshooting, SDLC, McAfee, Risk Management, Risk Assessment, Business Intelligence, SAP, Vulnerability Scanning
Education
University of Toronto 2014 — 2014
Certificate - International Business
University of Toronto 2013 — 2013
Certificate - International Business
University of Toronto 2013 — 2013
Certificate - International Business
Learning Tree International 2013 — 2013
Cobit 5 Foundations
ctc TrainCanada 2011 — 2011
ctc TrainCanada 2011 — 2011
Veridion 2010 — 2010
Centennial College 2005 — 2008
Information Security Manager
CDI College Of Applied Arts 1996 — 1996
LAN Administration Diploma
Centennial College 1988 — 1991
Business Administration
Home Trust Company October 2008 - August 2014
BMO Financial Group March 2007 - October 2008
CIBC January 2006 - March 2007
PRACS Institute December 2003 - January 2006
iQor May 2003 - November 2003
Collect Com Credit Inc September 2002 - April 2003
Muir's Cartage February 2002 - May 2002
Raymond James Ltd October 2000 - May 2001
Citizenship and Immigration Canada May 1999 - March 2000
National Defence Canada - Land Force Centra Area HQ - Toronto January 1997 - May 1999
Skills
Information Security, Security, Disaster Recovery, Firewalls, Vulnerability Assessment, PCI DSS, IPS, Business Continuity, Security Architecture..., Intrusion Detection, System Administration, Software Documentation, Troubleshooting, SDLC, McAfee, Risk Management, Risk Assessment, Business Intelligence, SAP, Vulnerability Scanning
Education
University of Toronto 2014 — 2014
Certificate - International Business
University of Toronto 2013 — 2013
Certificate - International Business
University of Toronto 2013 — 2013
Certificate - International Business
Learning Tree International 2013 — 2013
Cobit 5 Foundations
ctc TrainCanada 2011 — 2011
ctc TrainCanada 2011 — 2011
Veridion 2010 — 2010
Centennial College 2005 — 2008
Information Security Manager
CDI College Of Applied Arts 1996 — 1996
LAN Administration Diploma
Centennial College 1988 — 1991
Business Administration
Kari Petersen Kari Petersen's iQor Experience November 2010 - June 2013
Job Billing/AR
Industry Health, Wellness and Fitness
Experience
On-Site Care 2013 - Present
iQor November 2010 - June 2013
State Farm Insurance November 2008 - October 2010
Clark Consulting May 2002 - November 2008
US Bank September 1997 - July 2001
Skills
Insurance, Outlook, Microsoft Excel, Microsoft Word, Access, Software Documentation, Budgets, Financial Analysis, Microsoft Office, Process Improvement, Customer Service, Finance, Accounting, Analysis, Management, Employee Benefits
Education
College of St. Benedict 1993 — 1997
BA, History
On-Site Care 2013 - Present
iQor November 2010 - June 2013
State Farm Insurance November 2008 - October 2010
Clark Consulting May 2002 - November 2008
US Bank September 1997 - July 2001
Skills
Insurance, Outlook, Microsoft Excel, Microsoft Word, Access, Software Documentation, Budgets, Financial Analysis, Microsoft Office, Process Improvement, Customer Service, Finance, Accounting, Analysis, Management, Employee Benefits
Education
College of St. Benedict 1993 — 1997
BA, History
Schelli Ward's iQor Experience October 2001 - Present
Job VP Compliance
Industry Financial Services
Experience
iQor October 2001 - Present
iQor 2001 - Present
ECMC 1997 - 2001
Skills
Process Improvement, Strategy, Leadership, Outsourcing, Management, Call Centers, Vendor Management, Operations Management, BPO, Risk Management, Project Planning, Team Leadership, Business Process..., Executive Management, Offshoring, Call Center, Call Center Development, Team Building, Accounts Receivable, Teamwork, Team Management, Regulatory Compliance, Compliance Management, Regulatory Documentation, Regulatory Analysis
Education
Brown College
Programming
iQor October 2001 - Present
iQor 2001 - Present
ECMC 1997 - 2001
Skills
Process Improvement, Strategy, Leadership, Outsourcing, Management, Call Centers, Vendor Management, Operations Management, BPO, Risk Management, Project Planning, Team Leadership, Business Process..., Executive Management, Offshoring, Call Center, Call Center Development, Team Building, Accounts Receivable, Teamwork, Team Management, Regulatory Compliance, Compliance Management, Regulatory Documentation, Regulatory Analysis
Education
Brown College
Programming
Corey Breidenbach's iQor Experience February 2003 - Present
Job Computer Operator/IT at iQor
Industry Computer & Network Security
Experience
iQor February 2003 - Present
Limited Brands 1999 - 2003
Education
Columbus State Community College 2000 — 2004
iQor February 2003 - Present
Limited Brands 1999 - 2003
Education
Columbus State Community College 2000 — 2004
Stephanie Schuitt's iQor Experience February 2014 - Present
Job Vice President, Compliance
Industry Financial Services
Experience
iQor February 2014 - Present
ARS National Services October 2013 - February 2014
ARS National Services February 2011 - October 2013
ARS National Services, Inc. June 2004 - February 2011
TriLink Biotechnologies, Inc. 2000 - 2003
Skills
Call Centers, Process Improvement, Risk Management, Loss Mitigation, Business Analysis
Education
California State University-San Marcos - College of Business Administration 2001 — 2003
MBA
California State University San Marcos 1996 — 2000
BS, Molecular Biology
iQor February 2014 - Present
ARS National Services October 2013 - February 2014
ARS National Services February 2011 - October 2013
ARS National Services, Inc. June 2004 - February 2011
TriLink Biotechnologies, Inc. 2000 - 2003
Skills
Call Centers, Process Improvement, Risk Management, Loss Mitigation, Business Analysis
Education
California State University-San Marcos - College of Business Administration 2001 — 2003
MBA
California State University San Marcos 1996 — 2000
BS, Molecular Biology
Beth Holt's iQor Experience March 2009 - March 2012
Job Account Executive at TPG TeleManagement
Industry Outsourcing/Offshoring
Experience
TPG TeleManagement June 2011 - Present
iQor March 2009 - March 2012
Hirco July 2008 - March 2009
Zenta December 2001 - July 2008
Providian Financial September 2000 - November 2001
Reese Brothers 1995 - 2000
Eat'n Park Restaurants 1982 - 1995
Skills
Call Center, Operations Management, Performance Management, Vendor Management, Strategic Planning, Account Management, Team Building, Leadership, Process Improvement, Management, Outsourcing, Change Management, Team Management, BPO, Customer Engagement, Customer Service, Customer Satisfaction, Customer Insight, Collections, Team Leadership, Cross-functional Team..., Sales, Human Resources, Executive Management, CRM, Call Centers, Management Consulting, Strategy, Training, Business Development, Customer Retention, Business Strategy, Sales Management, Recruiting, Telecommunications, Talent Acquisition, New Business Development, Talent Management, Leadership Development, Customer Experience, Workforce Management, P&L Management, Employee Engagement, Business Process..., Telemarketing, Lead Generation, Contact Centers, Coaching, Program Management
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 1987 — 1990
Master of Business Administration (MBA)
Carnegie Mellon University
University of Pittsburgh
Bachelor of Science (BS), Mathematics and Economics
TPG TeleManagement June 2011 - Present
iQor March 2009 - March 2012
Hirco July 2008 - March 2009
Zenta December 2001 - July 2008
Providian Financial September 2000 - November 2001
Reese Brothers 1995 - 2000
Eat'n Park Restaurants 1982 - 1995
Skills
Call Center, Operations Management, Performance Management, Vendor Management, Strategic Planning, Account Management, Team Building, Leadership, Process Improvement, Management, Outsourcing, Change Management, Team Management, BPO, Customer Engagement, Customer Service, Customer Satisfaction, Customer Insight, Collections, Team Leadership, Cross-functional Team..., Sales, Human Resources, Executive Management, CRM, Call Centers, Management Consulting, Strategy, Training, Business Development, Customer Retention, Business Strategy, Sales Management, Recruiting, Telecommunications, Talent Acquisition, New Business Development, Talent Management, Leadership Development, Customer Experience, Workforce Management, P&L Management, Employee Engagement, Business Process..., Telemarketing, Lead Generation, Contact Centers, Coaching, Program Management
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 1987 — 1990
Master of Business Administration (MBA)
Carnegie Mellon University
University of Pittsburgh
Bachelor of Science (BS), Mathematics and Economics
Donovan Stevens's iQor Experience September 2014 - June 2015
Job VP Technology Transfer at iQor
Industry Computer Software
Experience
iQor September 2014 - June 2015
edX January 2014 - August 2014
Advent Software April 2008 - August 2012
IBN May 2005 - March 2008
Tenfold August 2003 - April 2005
Barclays Global Investors October 2000 - March 2003
Tenfold 1999 - 2000
Skills
Software Development, Project Management, Business Intelligence, Knowledge Management, Professional Services, Software Project..., Big Data Analytics, P&L Management, Enterprise Software, SaaS, Salesforce.com, Management, Business Analysis, Product Management, Program Management, Enterprise Architecture, Agile Methodologies, Cloud Computing, Integration, Requirements Analysis, Databases, SQL, Agile Project Management, Leadership, Process Improvement, Data Warehousing, Strategy, IT Strategy, Analytics, Portfolio Management, Training Programs, Superior Client Service, Advertising Operations, CRM
Education
Harvard University Graduate School of Education 2013 — 2015
Ed.M., Technology, Innovation, and Education
California Institute of Technology 1992 — 1996
B.S., Geology
iQor September 2014 - June 2015
edX January 2014 - August 2014
Advent Software April 2008 - August 2012
IBN May 2005 - March 2008
Tenfold August 2003 - April 2005
Barclays Global Investors October 2000 - March 2003
Tenfold 1999 - 2000
Skills
Software Development, Project Management, Business Intelligence, Knowledge Management, Professional Services, Software Project..., Big Data Analytics, P&L Management, Enterprise Software, SaaS, Salesforce.com, Management, Business Analysis, Product Management, Program Management, Enterprise Architecture, Agile Methodologies, Cloud Computing, Integration, Requirements Analysis, Databases, SQL, Agile Project Management, Leadership, Process Improvement, Data Warehousing, Strategy, IT Strategy, Analytics, Portfolio Management, Training Programs, Superior Client Service, Advertising Operations, CRM
Education
Harvard University Graduate School of Education 2013 — 2015
Ed.M., Technology, Innovation, and Education
California Institute of Technology 1992 — 1996
B.S., Geology
Stephen Frassetti's iQor Experience September 2012 - February 2015
Job Converged Infrastructure Architect
Industry Information Technology and Services
Experience
Sirius Computer Solutions February 2015 - Present
iQor September 2012 - February 2015
Computer Design & Integration, LLC 2011 - 2012
Drug Enforcement Administration May 2010 - May 2011
UBS June 2007 - May 2010
Reserve Funds 2006 - 2007
Ft. Monmouth 2006 - 2006
Sabre Systems Inc. 2002 - 2006
Ryan Community Health Network 2002 - 2002
Vitronics 2001 - 2001
Skills
Virtualization, vSphere, System Administration, Consolidation, Engineering, UCS, Digital Forensics, VMware, Disaster Recovery, VMware ESX, Active Directory, VMware Infrastructure, DNS, Business Continuity, Data Center, Servers, IT Operations, Windows 7, IT Management, Microsoft Technologies, VDI, Infrastructure, IIS, Network Administration, Virtual Server, Server Architecture, SAN
Education
Champlain College
Sirius Computer Solutions February 2015 - Present
iQor September 2012 - February 2015
Computer Design & Integration, LLC 2011 - 2012
Drug Enforcement Administration May 2010 - May 2011
UBS June 2007 - May 2010
Reserve Funds 2006 - 2007
Ft. Monmouth 2006 - 2006
Sabre Systems Inc. 2002 - 2006
Ryan Community Health Network 2002 - 2002
Vitronics 2001 - 2001
Skills
Virtualization, vSphere, System Administration, Consolidation, Engineering, UCS, Digital Forensics, VMware, Disaster Recovery, VMware ESX, Active Directory, VMware Infrastructure, DNS, Business Continuity, Data Center, Servers, IT Operations, Windows 7, IT Management, Microsoft Technologies, VDI, Infrastructure, IIS, Network Administration, Virtual Server, Server Architecture, SAN
Education
Champlain College
Laurie Walters's iQor Experience August 2014 - Present
Job Enterprise Solutions Specialist at iQor
Industry Information Technology and Services
Experience
iQor August 2014 - Present
Jabil Circuit September 2012 - Present
Jabil September 2012 - August 2014
Jabil March 2008 - August 2012
Jabil January 2007 - March 2010
Jabil May 2006 - March 2008
Jabil May 2005 - April 2006
Jabil July 2004 - May 2005
Barnes & Noble September 1999 - July 2004
Skills
Software Documentation, MRP, EDI, Lean Manufacturing, Continuous Improvement, SAP, SAP Implementation, Supply Chain Management, Kaizen, Materials Management, SAP R/3, Manufacturing, Contract Manufacturing, Supply Chain, Management, SD, Six Sigma
Education
Christian Brothers University
Bachelors of Science, Business Administration
iQor August 2014 - Present
Jabil Circuit September 2012 - Present
Jabil September 2012 - August 2014
Jabil March 2008 - August 2012
Jabil January 2007 - March 2010
Jabil May 2006 - March 2008
Jabil May 2005 - April 2006
Jabil July 2004 - May 2005
Barnes & Noble September 1999 - July 2004
Skills
Software Documentation, MRP, EDI, Lean Manufacturing, Continuous Improvement, SAP, SAP Implementation, Supply Chain Management, Kaizen, Materials Management, SAP R/3, Manufacturing, Contract Manufacturing, Supply Chain, Management, SD, Six Sigma
Education
Christian Brothers University
Bachelors of Science, Business Administration
Anthony Lanham's iQor Experience December 2010 - March 2012
Job Senior Vice President, Sales at Jumio Inc.
Industry Computer Software
Experience
Jumio Inc. January 2013 - Present
Buck March 2012 - November 2012
iQor December 2010 - March 2012
Receivable Management Services (Formerly Dun and Bradstreet RMS) 2007 - December 2010
Dun and Bradstreet RMS February 2001 - December 2010
Skills
Credit Cards, Account Management, Payments, Sales, Business Development, Strategic Partnerships, Retail, Fraud, Mobile Devices, Entrepreneurship, Leadership, Salesforce.com, Product Management, E-commerce, CRM, Business Strategy, New Business Development, Selling, Management, Solution Selling, SaaS, Sales Process, Lead Generation
Education
California State University-Northridge 1988 — 1992
BA, COMMUNICATION
Jumio Inc. January 2013 - Present
Buck March 2012 - November 2012
iQor December 2010 - March 2012
Receivable Management Services (Formerly Dun and Bradstreet RMS) 2007 - December 2010
Dun and Bradstreet RMS February 2001 - December 2010
Skills
Credit Cards, Account Management, Payments, Sales, Business Development, Strategic Partnerships, Retail, Fraud, Mobile Devices, Entrepreneurship, Leadership, Salesforce.com, Product Management, E-commerce, CRM, Business Strategy, New Business Development, Selling, Management, Solution Selling, SaaS, Sales Process, Lead Generation
Education
California State University-Northridge 1988 — 1992
BA, COMMUNICATION
Robert Chester's iQor Experience Assistant Vice President of OperationsIQOR, IncSeptember 2007 - Present
Job Assistant Vice President of Operations at IQOR, Inc
Industry Financial Services
Experience
IQOR Assistant Vice President of OperationsIQOR, IncSeptember 2007 - Present
Education
Capital University 1979 — 1983
IQOR Assistant Vice President of OperationsIQOR, IncSeptember 2007 - Present
Education
Capital University 1979 — 1983
Paul Siemers's iQor Experience July 2007 - December 2010
Job Senior Collection Manager Reliant Capital Solutions, LLC
Industry Financial Services
Experience
Reliant Capital Solutions January 2011 - Present
iQor July 2007 - December 2010
General Revenue Corporation April 2003 - December 2006
Skills
Credit, Leadership, Process Improvement, Operations Management, Time Management, Call Center, Team Building, Call Centers, Business Analysis, Accounts Receivable, Management, Customer Service, Credit Cards, Loans, Organizational...
Education
Charleston Southern University 1999 — 2002
BS, Business Administration
Sycamore High School
Reliant Capital Solutions January 2011 - Present
iQor July 2007 - December 2010
General Revenue Corporation April 2003 - December 2006
Skills
Credit, Leadership, Process Improvement, Operations Management, Time Management, Call Center, Team Building, Call Centers, Business Analysis, Accounts Receivable, Management, Customer Service, Credit Cards, Loans, Organizational...
Education
Charleston Southern University 1999 — 2002
BS, Business Administration
Sycamore High School
harrison marriott's iQor Experience November 2008 - May 2009
Job Real estate agent
Industry Real Estate
Experience
Century 21 Royalty Realty October 2006 - Present
iQor November 2008 - May 2009
Infolink Screening Services June 2005 - November 2006
CzechCrystal /Comdex March 2001 - May 2005
Pari Enterprises January 2000 - January 2001
Skills
Spanish, French, German, Marketing Strategy, Social Media Marketing, Social Media, Marketing Communications, Event Management, Digital Marketing, Marketing, Advertising, Public Relations, Online Advertising, Digital Media, Entertainment, Customer Satisfaction, Portuguese, Organization
Education
Brandman/Chapman University 2011 — 2012
MBA, International/Marketing
Chapman (Brandman) University
MBA; Bachelor of Science; Associate of Science, Consumer Affairs; Computer Science
California State University-Northridge 1995 — 2003
Consumer Science, Marketing
Valley College
Associate of Science (A.S.), Computer Programming
crestview elementary, beverly hills, ca.
Century 21 Royalty Realty October 2006 - Present
iQor November 2008 - May 2009
Infolink Screening Services June 2005 - November 2006
CzechCrystal /Comdex March 2001 - May 2005
Pari Enterprises January 2000 - January 2001
Skills
Spanish, French, German, Marketing Strategy, Social Media Marketing, Social Media, Marketing Communications, Event Management, Digital Marketing, Marketing, Advertising, Public Relations, Online Advertising, Digital Media, Entertainment, Customer Satisfaction, Portuguese, Organization
Education
Brandman/Chapman University 2011 — 2012
MBA, International/Marketing
Chapman (Brandman) University
MBA; Bachelor of Science; Associate of Science, Consumer Affairs; Computer Science
California State University-Northridge 1995 — 2003
Consumer Science, Marketing
Valley College
Associate of Science (A.S.), Computer Programming
crestview elementary, beverly hills, ca.
Becky Strickland's iQor Experience November 2006 - March 2007
Job Senior Professional of Human Resources
Industry Human Resources
Experience
EF Foundation for Foreign Study 2013 - Present
Colorado Technical University January 2012 - Present
Human Resource Matters March 2008 - Present
SHRM 1994 - Present
Time Warner Cable March 2007 - November 2011
IQor November 2006 - March 2007
Express Scripts August 2005 - May 2006
T-Mobile August 2003 - August 2005
Highlands University December 2001 - August 2003
Central New Mexico Community College August 2001 - August 2003
Skills
Employee Relations, Coaching, Hiring, Customer Service, Talent Management, Recruiting, Human Resources, Strategy, Call Centers, Management, Training, Strategic Planning, Organizational..., Team Building, Personnel Management, Operations Management, Internet Recruiting
Education
Colorado State University 1994 — 1998
Masters of Business Administration, Business and Human Resources
New Mexico State University
Bachelor's Degree, Business Administration and Management, General
New Mexico State University
Bachelor's Degree, Agriculture
Robert H Goddard High School
High School
EF Foundation for Foreign Study 2013 - Present
Colorado Technical University January 2012 - Present
Human Resource Matters March 2008 - Present
SHRM 1994 - Present
Time Warner Cable March 2007 - November 2011
IQor November 2006 - March 2007
Express Scripts August 2005 - May 2006
T-Mobile August 2003 - August 2005
Highlands University December 2001 - August 2003
Central New Mexico Community College August 2001 - August 2003
Skills
Employee Relations, Coaching, Hiring, Customer Service, Talent Management, Recruiting, Human Resources, Strategy, Call Centers, Management, Training, Strategic Planning, Organizational..., Team Building, Personnel Management, Operations Management, Internet Recruiting
Education
Colorado State University 1994 — 1998
Masters of Business Administration, Business and Human Resources
New Mexico State University
Bachelor's Degree, Business Administration and Management, General
New Mexico State University
Bachelor's Degree, Agriculture
Robert H Goddard High School
High School
Tarisse Grant-Shelton, M.Ed.'s iQor Experience January 2014 - Present
Job Corporate Training & Vertical Support Manager Consumer Products at iQor
Industry Telecommunications
Experience
iQor January 2014 - Present
Interactive Response Technologies, an iQor Company July 2007 - Present
Interactive Response Technologies January 2005 - July 2007
Frontline Direct June 2004 - January 2005
Kaplan University November 2003 - June 2004
Applied Card Systems February 2003 - October 2003
Skills
Training, Instructional Design, Leadership Development, Curriculum Development, Call Center, Performance Management, Coaching, Curriculum Design, Research, Employee Relations, Organizational..., Leadership, Team Building, Talent Management, Human Resources, Public Speaking, Call Centers, Employee Training, Management
Education
Concordia University-Portland 2012 — 2013
Master of Education (M.Ed.), Educational Leadership, 4.0
Florida State University 1995 — 1999
Bachelor of Arts (B.A.), Meteorology & Communication
iQor January 2014 - Present
Interactive Response Technologies, an iQor Company July 2007 - Present
Interactive Response Technologies January 2005 - July 2007
Frontline Direct June 2004 - January 2005
Kaplan University November 2003 - June 2004
Applied Card Systems February 2003 - October 2003
Skills
Training, Instructional Design, Leadership Development, Curriculum Development, Call Center, Performance Management, Coaching, Curriculum Design, Research, Employee Relations, Organizational..., Leadership, Team Building, Talent Management, Human Resources, Public Speaking, Call Centers, Employee Training, Management
Education
Concordia University-Portland 2012 — 2013
Master of Education (M.Ed.), Educational Leadership, 4.0
Florida State University 1995 — 1999
Bachelor of Arts (B.A.), Meteorology & Communication
Myke Sobel's iQor Experience November 2008 - November 2009
Job Tax Specialist at Jackson Hewitt Tax Service
Industry Accounting
Experience
Jackson Hewitt Tax Service January 2013 - Present
H&R Block December 2011 - October 2012
H&R Block December 2010 - April 2011
Myke Sobel March 2006 - January 2010
Iqor November 2008 - November 2009
Aaron Brothers November 2002 - May 2003
The SCPIE Companies January 1998 - April 2002
Fremont Indemnity Company December 1996 - December 1997
Skills
Tax Preparation, Detail Oriented, Outstanding Customer..., Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Accounting, Inventory Management, Accounts Payable, Accounts Receivable, Bookkeeping, Data Entry, Public Speaking, Retail, Cash Flow, Budgets, Customer Service, Human Resources, Payroll, QuickBooks, Forecasting, Non-profits, Analysis, Sales, Process Improvement, Account Reconciliation, Tax Returns, Financial Reporting, Small Business, Training, System Administration, Financial Analysis, Auditing, Software Documentation, PeopleSoft, Spreadsheets, Coaching, Leadership, IRS, Research, Business Planning, Time Management, Access, Employee Relations, Team Building, Strategic Planning, Nonprofits, General Ledger, Tax
Education
City University of New York City College 1967 — 1971
Bachelor of Arts, Audiology and Speech Pathology
West Coast Ultrasound Institute 2005 — 2007
Certificate, Cardio Vascular Echosonography
Jackson Hewitt Tax Service January 2013 - Present
H&R Block December 2011 - October 2012
H&R Block December 2010 - April 2011
Myke Sobel March 2006 - January 2010
Iqor November 2008 - November 2009
Aaron Brothers November 2002 - May 2003
The SCPIE Companies January 1998 - April 2002
Fremont Indemnity Company December 1996 - December 1997
Skills
Tax Preparation, Detail Oriented, Outstanding Customer..., Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Accounting, Inventory Management, Accounts Payable, Accounts Receivable, Bookkeeping, Data Entry, Public Speaking, Retail, Cash Flow, Budgets, Customer Service, Human Resources, Payroll, QuickBooks, Forecasting, Non-profits, Analysis, Sales, Process Improvement, Account Reconciliation, Tax Returns, Financial Reporting, Small Business, Training, System Administration, Financial Analysis, Auditing, Software Documentation, PeopleSoft, Spreadsheets, Coaching, Leadership, IRS, Research, Business Planning, Time Management, Access, Employee Relations, Team Building, Strategic Planning, Nonprofits, General Ledger, Tax
Education
City University of New York City College 1967 — 1971
Bachelor of Arts, Audiology and Speech Pathology
West Coast Ultrasound Institute 2005 — 2007
Certificate, Cardio Vascular Echosonography
Colleen Gardiner's iQor Experience April 2014 - Present
Job Project Manager at iQor Aftermarket Services
Industry Electrical/Electronic Manufacturing
Experience
iQor April 2014 - Present
Jabil December 2012 - April 2014
Jabil Circuit, Inc February 2011 - December 2012
United States Federal Bankruptcy Court August 2009 - February 2011
Fogarty Cohen Selby & Nemiroff, LLC March 2008 - December 2008
Cummings & Lockwood July 2006 - March 2008
Day, Berry & Howard LLP December 2004 - July 2006
Skills
Litigation, Legal Writing, Outlook, Trials, Courts, Bankruptcy, Software Documentation, Corporate Law, Legal Research, Commercial Litigation, Pleadings, Corporate Governance, Microsoft Office
Education
Norwalk Community College 2007 — 2008
ABA Paralegal Certificate
Central Connecticut State University 1993 — 1998
BA
iQor April 2014 - Present
Jabil December 2012 - April 2014
Jabil Circuit, Inc February 2011 - December 2012
United States Federal Bankruptcy Court August 2009 - February 2011
Fogarty Cohen Selby & Nemiroff, LLC March 2008 - December 2008
Cummings & Lockwood July 2006 - March 2008
Day, Berry & Howard LLP December 2004 - July 2006
Skills
Litigation, Legal Writing, Outlook, Trials, Courts, Bankruptcy, Software Documentation, Corporate Law, Legal Research, Commercial Litigation, Pleadings, Corporate Governance, Microsoft Office
Education
Norwalk Community College 2007 — 2008
ABA Paralegal Certificate
Central Connecticut State University 1993 — 1998
BA
LaVonda Stokes's iQor Experience January 2005 - February 2009
Job Vice President at Plecco Technologies, Inc.
Industry Executive Office
Experience
Plecco Technologies, Inc. January 2005 - Present
BenefitFocus Incorporation February 2009 - April 2009
IQOR January 2005 - February 2009
National Association for Continence May 2008 - July 2008
Dial America Marketing September 2004 - January 2005
IRMC January 2003 - June 2004
Education
College of Charleston 2005 — 2009
Bachelor of Arts, Corporate Communication
Johnson & Wales University 1999 — 2002
Associates degree, Culinary Arts
Plecco Technologies, Inc. January 2005 - Present
BenefitFocus Incorporation February 2009 - April 2009
IQOR January 2005 - February 2009
National Association for Continence May 2008 - July 2008
Dial America Marketing September 2004 - January 2005
IRMC January 2003 - June 2004
Education
College of Charleston 2005 — 2009
Bachelor of Arts, Corporate Communication
Johnson & Wales University 1999 — 2002
Associates degree, Culinary Arts
Donna Chapman's iQor Experience 2005 - 2007
Job Director Human Resources at Reliant Capital Resources, LLC
Industry Electrical/Electronic Manufacturing
Experience
Reliant Capital Resources, LLC January 2014 - Present
Cattron Group International, Inc. April 2007 - April 2012
iQor 2005 - 2007
IntelliRisk 2000 - 2007
IntelliRisk Management Corp 2000 - 2007
Skills
Executive Management, Deferred Compensation, HRIS, Team Building, Employee Relations, Organizational..., Benefits Administration, Talent Acquisition, Succession Planning, Performance Management, FMLA, Union Avoidance, Strategic Planning, Human Resources, Recruiting, Employee Benefits, Onboarding, Employee Engagement, Labor Relations, HR Policies, ADP Payroll, ADP E-Time, Applicant Tracking..., Employment Law, PeopleSoft, Talent Management, COBRA, Internet Recruiting, Employee Training, Workforce Planning, Compensation & Benefit, Process Improvement, Leadership, Payroll, SPHR, Employee Handbooks, Affirmative Action, New Hire Orientations, Technical Recruiting, Strategic HR, Employee Recognition, HR Transformation, Strategy
Education
Capital University 1980 — 1984
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.8 GPA
Reliant Capital Resources, LLC January 2014 - Present
Cattron Group International, Inc. April 2007 - April 2012
iQor 2005 - 2007
IntelliRisk 2000 - 2007
IntelliRisk Management Corp 2000 - 2007
Skills
Executive Management, Deferred Compensation, HRIS, Team Building, Employee Relations, Organizational..., Benefits Administration, Talent Acquisition, Succession Planning, Performance Management, FMLA, Union Avoidance, Strategic Planning, Human Resources, Recruiting, Employee Benefits, Onboarding, Employee Engagement, Labor Relations, HR Policies, ADP Payroll, ADP E-Time, Applicant Tracking..., Employment Law, PeopleSoft, Talent Management, COBRA, Internet Recruiting, Employee Training, Workforce Planning, Compensation & Benefit, Process Improvement, Leadership, Payroll, SPHR, Employee Handbooks, Affirmative Action, New Hire Orientations, Technical Recruiting, Strategic HR, Employee Recognition, HR Transformation, Strategy
Education
Capital University 1980 — 1984
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.8 GPA
David Obrochta's iQor Experience August 2005 - August 2007
Job Client Services Manager at Sullivan asset Management and Notary Public
Industry Financial Services
Experience
Sullivan asset Management August 2012 - Present
Creditor Financial Group December 2009 - August 2012
Cavalry Portfolio Services December 2008 - December 2009
Elite Recovery Services August 2007 - December 2008
iQor August 2005 - August 2007
Skills
Microsoft Office, Forecasting, Leadership, Personnel Management, Customer Service, Management, Team Leadership, Vendor Management, Process Improvement, Recruiting, Policy, Human Resources, Time Management, Auditing, Budgets, Portfolio Management, Interviews, Call Centers, Coaching, Analysis, Training, New Business Development, Strategy, Team Building, Accounts Receivable, Accounting, Call Center, Project Management, Payroll
Education
Canisius College 1983 — 1988
BA, Communications
Cardinal O'Hara High School
Regents Diploma
Sullivan asset Management August 2012 - Present
Creditor Financial Group December 2009 - August 2012
Cavalry Portfolio Services December 2008 - December 2009
Elite Recovery Services August 2007 - December 2008
iQor August 2005 - August 2007
Skills
Microsoft Office, Forecasting, Leadership, Personnel Management, Customer Service, Management, Team Leadership, Vendor Management, Process Improvement, Recruiting, Policy, Human Resources, Time Management, Auditing, Budgets, Portfolio Management, Interviews, Call Centers, Coaching, Analysis, Training, New Business Development, Strategy, Team Building, Accounts Receivable, Accounting, Call Center, Project Management, Payroll
Education
Canisius College 1983 — 1988
BA, Communications
Cardinal O'Hara High School
Regents Diploma
Daljit Sandhu's iQor Experience May 2005 - February 2007
Job Accounting Professional Seeking New Opportunity
Industry Accounting
Experience
R&N Maintenance June 2012 - June 2013
Liberty Tax Service February 2010 - April 2011
Richmond & Company CGA and Informative Tax Inc July 2010 - December 2010
Richmond Kingston & Company CGAs October 2008 - May 2009
H&R Block February 2008 - April 2008
iQor May 2005 - February 2007
Skills
Accounting, Account Reconciliation, Customer Service, Cash Flow, Accounts Receivable, Income Tax, Accounts Payable, QuickBooks, Payroll, Bookkeeping, Tax, General Ledger, Financial Reporting, Financial Accounting, Journal Entries
Education
Conestoga College 2009 — 2009
Bookkeeping Clerk Certificate
H & R Block 2008 — 2008
Income Tax Preparation Certificate
CDI College 2002 — 2003
Accounting and Payroll Administrator Diploma
Capilano College 2002 — 2002
Accounting Support Certificate
R&N Maintenance June 2012 - June 2013
Liberty Tax Service February 2010 - April 2011
Richmond & Company CGA and Informative Tax Inc July 2010 - December 2010
Richmond Kingston & Company CGAs October 2008 - May 2009
H&R Block February 2008 - April 2008
iQor May 2005 - February 2007
Skills
Accounting, Account Reconciliation, Customer Service, Cash Flow, Accounts Receivable, Income Tax, Accounts Payable, QuickBooks, Payroll, Bookkeeping, Tax, General Ledger, Financial Reporting, Financial Accounting, Journal Entries
Education
Conestoga College 2009 — 2009
Bookkeeping Clerk Certificate
H & R Block 2008 — 2008
Income Tax Preparation Certificate
CDI College 2002 — 2003
Accounting and Payroll Administrator Diploma
Capilano College 2002 — 2002
Accounting Support Certificate
James Bradley's iQor Experience December 2014 - Present
Job Director of Treasury at iQor
Industry Outsourcing/Offshoring
Experience
iQor December 2014 - Present
Advance Auto Parts April 2011 - December 2014
King Pharmaceuticals January 2004 - April 2011
Credit Management Services June 1995 - December 2003
Skills
Cash Management, Financial Analysis, Credit, Capital Markets, Accounts Receivable, Treasury, Accounting, Internal Controls, Financial Modeling, Corporate Finance, Auditing, Mergers, Cash Flow, Due Diligence, Strategic Financial..., ERP, Finance, Sarbanes-Oxley Act, Forecasting, Financial Reporting, Risk Management, Budgets, Financial Accounting, Managerial Finance, Banking, Cash Flow Forecasting, Treasury Management, SAP, Internal Audit, General Ledger, Portfolio Management, GAAP, Restructuring, Working Capital..., Account Reconciliation, Accounts Payable, Cost Accounting, Consolidation, Acquisition Integration, Capital Budgeting, Management, SEC filings, Process Improvement, Hyperion Enterprise, Sarbanes-Oxley, Banking Relationships, US GAAP, Investments, PeopleSoft, Mergers & Acquisitions
Education
Emory and Henry College 1993 — 1995
BS, Accounting, Business Management
Charleston Southern University 1989 — 1991
Business
Virginia High School 1987 — 1989
The University of North Carolina at Chapel Hill Kenan-Flagler Business School
Certificate, Treasury Management Program
iQor December 2014 - Present
Advance Auto Parts April 2011 - December 2014
King Pharmaceuticals January 2004 - April 2011
Credit Management Services June 1995 - December 2003
Skills
Cash Management, Financial Analysis, Credit, Capital Markets, Accounts Receivable, Treasury, Accounting, Internal Controls, Financial Modeling, Corporate Finance, Auditing, Mergers, Cash Flow, Due Diligence, Strategic Financial..., ERP, Finance, Sarbanes-Oxley Act, Forecasting, Financial Reporting, Risk Management, Budgets, Financial Accounting, Managerial Finance, Banking, Cash Flow Forecasting, Treasury Management, SAP, Internal Audit, General Ledger, Portfolio Management, GAAP, Restructuring, Working Capital..., Account Reconciliation, Accounts Payable, Cost Accounting, Consolidation, Acquisition Integration, Capital Budgeting, Management, SEC filings, Process Improvement, Hyperion Enterprise, Sarbanes-Oxley, Banking Relationships, US GAAP, Investments, PeopleSoft, Mergers & Acquisitions
Education
Emory and Henry College 1993 — 1995
BS, Accounting, Business Management
Charleston Southern University 1989 — 1991
Business
Virginia High School 1987 — 1989
The University of North Carolina at Chapel Hill Kenan-Flagler Business School
Certificate, Treasury Management Program
Rohan Wadehra's iQor Experience June 2009 - November 2014
Job at
Industry Telecommunications
Experience
Blackbaud November 2014 - Present
iQor June 2009 - November 2014
iQor July 2007 - June 2009
OSI July 2002 - July 2007
Skills
Outsourcing, BPO, Workforce Management, Vendor Management, Process Improvement, Team Leadership, Operations Management, Customer Satisfaction, Call Center, Change Management, Strategic Planning, Business Analysis, Microsoft Business...
Education
Charleston Southern University 1998 — 2002
Business, Marketing and Communication
Blackbaud November 2014 - Present
iQor June 2009 - November 2014
iQor July 2007 - June 2009
OSI July 2002 - July 2007
Skills
Outsourcing, BPO, Workforce Management, Vendor Management, Process Improvement, Team Leadership, Operations Management, Customer Satisfaction, Call Center, Change Management, Strategic Planning, Business Analysis, Microsoft Business...
Education
Charleston Southern University 1998 — 2002
Business, Marketing and Communication
Steve Frocchi's iQor Experience August 2007 - June 2011
Job Vice President of Marketing and Business Development at Miss America's Outstanding Teen
Industry Nonprofit Organization Management
Experience
Miss America's Outstanding Teen October 2013 - Present
Miss South Carolina Scholarship Organization October 2010 - October 2013
iQor August 2007 - June 2011
TeleTech July 2002 - January 2007
Telespectrum May 1999 - July 2002
Six Flags May 1993 - May 1999
Skills
Call Center, Operations Management, Organizational..., Performance Management, Team Building, Employee Relations, Talent Management, Call Centers, Outsourcing, Leadership Development, Human Resources, Leadership, Executive Management, Training, Recruiting, Change Management, Strategy, Coaching, Management
Education
University of Pennsylvania - The Wharton School 2001 — 2001
Executive MBA
Canisius College 1994 — 1996
MBA
Canisius College 1990 — 1994
BA, Psychology
Miss America's Outstanding Teen October 2013 - Present
Miss South Carolina Scholarship Organization October 2010 - October 2013
iQor August 2007 - June 2011
TeleTech July 2002 - January 2007
Telespectrum May 1999 - July 2002
Six Flags May 1993 - May 1999
Skills
Call Center, Operations Management, Organizational..., Performance Management, Team Building, Employee Relations, Talent Management, Call Centers, Outsourcing, Leadership Development, Human Resources, Leadership, Executive Management, Training, Recruiting, Change Management, Strategy, Coaching, Management
Education
University of Pennsylvania - The Wharton School 2001 — 2001
Executive MBA
Canisius College 1994 — 1996
MBA
Canisius College 1990 — 1994
BA, Psychology
Jesselynn Mineo's iQor Experience September 2014 - Present
Job Global Account Director at iQor
Industry Electrical/Electronic Manufacturing
Experience
iQor September 2014 - Present
Jabil January 2012 - September 2014
Jabil September 2011 - June 2012
Jabil September 2010 - September 2011
Jabil November 2009 - September 2010
Jabil 2006 - 2009
Masisa 2003 - 2005
Skills
Lean Manufacturing, Continuous Improvement, Six Sigma, Materials Management, 5S, Value Stream Mapping, Supply Management, Cross-functional Team..., Quality Management, Purchasing, Procurement, ERP, FMEA, Supply Chain, Strategic Sourcing, Process Improvement, Logistics, Electronics, Operations Management, Process Engineering, SAP, Operational Excellence, Program Management, SPC, MRP, ISO, Manufacturing, Kaizen, Root Cause Analysis, Production Planning, Quality System, DMAIC, Forecasting, Product Development, Inventory Management, Engineering Management, Project Management, Warehouse Management, Warehousing, Supply Chain..., Project Planning, Change Management, Contract Manufacturing, Reverse Logistics, Global Sourcing, Supply Chain Management, Business Process..., Electronics..., Demand Planning, Supplier Evaluation
Education
College of Charleston 1998 — 2002
BA, International Business
iQor September 2014 - Present
Jabil January 2012 - September 2014
Jabil September 2011 - June 2012
Jabil September 2010 - September 2011
Jabil November 2009 - September 2010
Jabil 2006 - 2009
Masisa 2003 - 2005
Skills
Lean Manufacturing, Continuous Improvement, Six Sigma, Materials Management, 5S, Value Stream Mapping, Supply Management, Cross-functional Team..., Quality Management, Purchasing, Procurement, ERP, FMEA, Supply Chain, Strategic Sourcing, Process Improvement, Logistics, Electronics, Operations Management, Process Engineering, SAP, Operational Excellence, Program Management, SPC, MRP, ISO, Manufacturing, Kaizen, Root Cause Analysis, Production Planning, Quality System, DMAIC, Forecasting, Product Development, Inventory Management, Engineering Management, Project Management, Warehouse Management, Warehousing, Supply Chain..., Project Planning, Change Management, Contract Manufacturing, Reverse Logistics, Global Sourcing, Supply Chain Management, Business Process..., Electronics..., Demand Planning, Supplier Evaluation
Education
College of Charleston 1998 — 2002
BA, International Business
Michelle Agre's iQor Experience September 2010 - Present
Job Extensive Enrollment Counseling, Telecommunications Tech, Banking, Customer Svc and Recovery skills
Industry Financial Services
Experience
iQor September 2010 - Present
Cypress Home Care, Inc. May 2010 - Present
LoRo Prod August 2009 - Present
University of Phoenix August 2004 - August 2009
Affinitas August 2003 - August 2004
GCI (General Communications Inc March 1998 - July 2000
Skills
Negotiation, Customer Service, Strategic Planning, CRM, Call Centers, Telecommunications, Staff Development, Time Management, Operations Management, Management, Training, Program Management, Sales Management, Team Leadership, Healthcare, Process Improvement, Team Building, Customer Satisfaction, Teamwork, Business Development, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, System Administration, Coaching, Public Speaking, Team Management, PowerPoint, Project Management
Education
University of Phoenix 2005 — 2009
Bachelors, Management
Collins College 2001 — 2003
Associates, E-Commerce Programming
iQor September 2010 - Present
Cypress Home Care, Inc. May 2010 - Present
LoRo Prod August 2009 - Present
University of Phoenix August 2004 - August 2009
Affinitas August 2003 - August 2004
GCI (General Communications Inc March 1998 - July 2000
Skills
Negotiation, Customer Service, Strategic Planning, CRM, Call Centers, Telecommunications, Staff Development, Time Management, Operations Management, Management, Training, Program Management, Sales Management, Team Leadership, Healthcare, Process Improvement, Team Building, Customer Satisfaction, Teamwork, Business Development, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, System Administration, Coaching, Public Speaking, Team Management, PowerPoint, Project Management
Education
University of Phoenix 2005 — 2009
Bachelors, Management
Collins College 2001 — 2003
Associates, E-Commerce Programming
Lynn Belton-Taylor's iQor Experience October 2006 - July 2009
Job
Industry Financial Services
Experience
Asurion August 2011 - May 2015
iQor October 2006 - July 2009
LendingTree February 2006 - October 2007
Clariant - Archroma Services (Venturi) October 2004 - February 2006
Bank of America November 2001 - September 2003
Bank of America March 1999 - November 2001
Skills
Leadership, Management, Customer Service, Process Improvement, Call Centers, Program Management, Team Building, Analysis, CRM, Vendor Management, IEX Total View, eWFM
Education
Central Piedmont Community College 2011 — 2011
Winston-Salem State University
BA
Asurion August 2011 - May 2015
iQor October 2006 - July 2009
LendingTree February 2006 - October 2007
Clariant - Archroma Services (Venturi) October 2004 - February 2006
Bank of America November 2001 - September 2003
Bank of America March 1999 - November 2001
Skills
Leadership, Management, Customer Service, Process Improvement, Call Centers, Program Management, Team Building, Analysis, CRM, Vendor Management, IEX Total View, eWFM
Education
Central Piedmont Community College 2011 — 2011
Winston-Salem State University
BA
Scott Boettger's iQor Experience January 2006 - March 2008
Job Computer Programmer/Analyst at Home Hardware
Industry Computer Software
Experience
Home Hardware September 2010 - Present
Home Hardware April 2008 - September 2010
iQor January 2006 - March 2008
Skills
VB.NET, Databases, SQL, Access, C#, Visio, Database Design, PL/SQL, WPF, Microsoft Dynamics, Progress 4GL, VBA, Blackberry, NAV, Microsoft Dynamics NAV, Software Development, Software Design, Version Control, Version Control Tools, Microsoft SQL Server, FogBugz, Object Oriented Design, Customer Service, Microsoft Excel, Microsoft Office
Education
Conestoga College 2004 — 2007
3 Year Diploma, Computer Programming/Analyst
Home Hardware September 2010 - Present
Home Hardware April 2008 - September 2010
iQor January 2006 - March 2008
Skills
VB.NET, Databases, SQL, Access, C#, Visio, Database Design, PL/SQL, WPF, Microsoft Dynamics, Progress 4GL, VBA, Blackberry, NAV, Microsoft Dynamics NAV, Software Development, Software Design, Version Control, Version Control Tools, Microsoft SQL Server, FogBugz, Object Oriented Design, Customer Service, Microsoft Excel, Microsoft Office
Education
Conestoga College 2004 — 2007
3 Year Diploma, Computer Programming/Analyst
Brian Geriani's iQor Experience December 2006 - October 2011
Job Help Desk Analyst at Cadence Health
Industry Computer & Network Security
Experience
Cadence Health December 2013 - Present
Insight October 2011 - Present
iQor December 2006 - October 2011
Skills
Software Installation, Wireless Networking, Call Center, Technical Support, Software Documentation, Time Management, Data Entry, Help Desk Support, Hardware, Customer Service, Active Directory, Windows 7, XP, Servers, Computer Hardware, Networking, Insurance, Call Centers, VPN, Windows Server, Process Improvement
Education
DeVry University 2006 — 2009
Bachelor of Science, Technical Management, concentration in computer networking
College of DuPage 1998 — 2001
AA, Liberal Arts
Cadence Health December 2013 - Present
Insight October 2011 - Present
iQor December 2006 - October 2011
Skills
Software Installation, Wireless Networking, Call Center, Technical Support, Software Documentation, Time Management, Data Entry, Help Desk Support, Hardware, Customer Service, Active Directory, Windows 7, XP, Servers, Computer Hardware, Networking, Insurance, Call Centers, VPN, Windows Server, Process Improvement
Education
DeVry University 2006 — 2009
Bachelor of Science, Technical Management, concentration in computer networking
College of DuPage 1998 — 2001
AA, Liberal Arts
RAND RANAWEERA's iQor Experience November 2009 - December 2012
Job Financial Analyst at Cisco
Industry Accounting
Experience
Cisco February 2014 - Present
MATE / FCC December 2012 - February 2014
iQor November 2009 - December 2012
Skills
Cash Management, Finance, Sage, Accounting, Financial Accounting, QuickBooks, Tax, Financial Statements, Bookkeeping, GAAP, Financial Reporting, General Ledger, Account Reconciliation, Payroll, Journal Entries, Accounts Payable, Auditing, IFRS, Accounts Receivable, Cash Flow, Financial Analysis, Tax Preparation, Accpac
Education
Certified General Accountants of Ontario 2013 — 2014
CGA
Centennial College 2012 — 2012
Strategic Management, Accounting
Centennial College 2010 — 2011
Business Administration, Accounting
University of Peradeniya 1991 — 1996
Bachelor of Science (BSc), Agriculture, General
Cisco February 2014 - Present
MATE / FCC December 2012 - February 2014
iQor November 2009 - December 2012
Skills
Cash Management, Finance, Sage, Accounting, Financial Accounting, QuickBooks, Tax, Financial Statements, Bookkeeping, GAAP, Financial Reporting, General Ledger, Account Reconciliation, Payroll, Journal Entries, Accounts Payable, Auditing, IFRS, Accounts Receivable, Cash Flow, Financial Analysis, Tax Preparation, Accpac
Education
Certified General Accountants of Ontario 2013 — 2014
CGA
Centennial College 2012 — 2012
Strategic Management, Accounting
Centennial College 2010 — 2011
Business Administration, Accounting
University of Peradeniya 1991 — 1996
Bachelor of Science (BSc), Agriculture, General
Christine Caggiano's iQor Experience November 1997 - August 2004
Job Director Client Services & Support at UCB, Inc.
Industry Financial Services
Experience
UCB, Inc. August 2004 - Present
iQor November 1997 - August 2004
Education
Bryant College
Business
UCB, Inc. August 2004 - Present
iQor November 1997 - August 2004
Education
Bryant College
Business
Shahid Siddiqi's iQor Experience October 2007 - June 2008
Job Service Officer at TD Wealth Management Groupbank financial group
Industry Banking
Experience
Simplicious November 2010 - Present
TD bank financial group February 2011 - May 2011
Simplicious ~ Catering & Events December 2010 - February 2011
RBC Royal Bank June 2008 - November 2008
Royal Bank June 2008 - November 2008
iQor October 2007 - June 2008
Habib Bank Limited October 2006 - March 2007
Skills
Cash Management, General Ledger, Accounting, Account Reconciliation, Invoicing, QuickBooks
Education
Centennial College 2009 — 2010
diploma, Business Admin and Accounting
University of Toronto 2006 — 2007
Business Administration and Accounting Diploma; Bachelor Degree, Arts Economics
Simplicious November 2010 - Present
TD bank financial group February 2011 - May 2011
Simplicious ~ Catering & Events December 2010 - February 2011
RBC Royal Bank June 2008 - November 2008
Royal Bank June 2008 - November 2008
iQor October 2007 - June 2008
Habib Bank Limited October 2006 - March 2007
Skills
Cash Management, General Ledger, Accounting, Account Reconciliation, Invoicing, QuickBooks
Education
Centennial College 2009 — 2010
diploma, Business Admin and Accounting
University of Toronto 2006 — 2007
Business Administration and Accounting Diploma; Bachelor Degree, Arts Economics
Sameer Vij's iQor Experience July 2008 - Present
Job Assistant V.P. of Operations at iQor
Industry Financial Services
Experience
iQor July 2008 - Present
Dell January 2005 - May 2008
Contour Automotive Products Ltd August 1994 - July 2002
Education
Clark University 2002 — 2004
MBA, Finance
Manipal Institute of Technology 1990 — 1994
iQor July 2008 - Present
Dell January 2005 - May 2008
Contour Automotive Products Ltd August 1994 - July 2002
Education
Clark University 2002 — 2004
MBA, Finance
Manipal Institute of Technology 1990 — 1994
Robert Eggers's iQor Experience January 2014 - October 2014
Job Senior Credit Advisor at United Credit Consultants™
Industry Health, Wellness and Fitness
Experience
United Credit Consultants™ February 2015 - Present
Isagenix September 2010 - Present
iQor January 2014 - October 2014
Green Tree Servicing September 2012 - June 2013
IC System Inc April 2007 - February 2011
Bureau of Collection Recovery - an Aditya Birla Minacs company July 2006 - April 2007
Skills
Wellness, Fitness, Customer Service, Nutrition, Network Marketing, Team Building, Lifestyle Coaching, Wellness Coaching, Personal Training, Home Based Business, Fitness Training, Supplements, Event Planning, Microsoft Office, Lifestyle, Weight, Credit Management, Credit Analysis, Credit Repair, Credit Education, Credit Building, Third Party Collections, Judgment Collections, Mortgage Servicing, Student Loans, Wellbeing, Coaching, Sales Presentations, Leadership
Education
Century College 2009 — 2012
Business & Health Science "In Progress", Business & Health and Wellness, General
United Credit Consultants™ February 2015 - Present
Isagenix September 2010 - Present
iQor January 2014 - October 2014
Green Tree Servicing September 2012 - June 2013
IC System Inc April 2007 - February 2011
Bureau of Collection Recovery - an Aditya Birla Minacs company July 2006 - April 2007
Skills
Wellness, Fitness, Customer Service, Nutrition, Network Marketing, Team Building, Lifestyle Coaching, Wellness Coaching, Personal Training, Home Based Business, Fitness Training, Supplements, Event Planning, Microsoft Office, Lifestyle, Weight, Credit Management, Credit Analysis, Credit Repair, Credit Education, Credit Building, Third Party Collections, Judgment Collections, Mortgage Servicing, Student Loans, Wellbeing, Coaching, Sales Presentations, Leadership
Education
Century College 2009 — 2012
Business & Health Science "In Progress", Business & Health and Wellness, General
Christina Clinton's iQor Experience April 2004 - March 2006
Job Vice President, Global Head of Communications Bayer HealthCare Medical Care
Industry Pharmaceuticals
Experience
Bayer July 2013 - Present
Novartis January 2012 - May 2013
Novartis August 2009 - December 2011
Novartis Vaccines and Diagnostics August 2007 - July 2009
Novartis April 2006 - July 2007
iQor April 2004 - March 2006
Ruder Finn April 2003 - April 2004
CMC Communications August 1998 - April 2003
Fulbright Commission August 1998 - December 1999
Fordham University April 1995 - July 1998
Skills
Pharmaceutical Industry, Executive Coaching, Corporate Communications, Marketing Strategy, Marketing Communications, Media Relations, Media Skills Training, Public Speaking, Public Relations, International Relations, Middle East, Internal & External..., International..., Executive Development, Higher Education, University Relations, Change Management, Culture Change, Lifestyle Coaching, Executive-level..., Change Communications, Strategic..., Intercultural..., Crisis Communications, Crisis Communications..., Job Coaching, Presentation Coaching, Development..., Regulatory..., Corporate Branding, Brand Equity, Product Communication, Public Affairs, International Public..., Brand Management
Education
Fordham University 1995 — 1998
Master's degree, International Political Economy and Development
Columbia University in the City of New York
Executive Coaching Certification (working towards)
Bayer July 2013 - Present
Novartis January 2012 - May 2013
Novartis August 2009 - December 2011
Novartis Vaccines and Diagnostics August 2007 - July 2009
Novartis April 2006 - July 2007
iQor April 2004 - March 2006
Ruder Finn April 2003 - April 2004
CMC Communications August 1998 - April 2003
Fulbright Commission August 1998 - December 1999
Fordham University April 1995 - July 1998
Skills
Pharmaceutical Industry, Executive Coaching, Corporate Communications, Marketing Strategy, Marketing Communications, Media Relations, Media Skills Training, Public Speaking, Public Relations, International Relations, Middle East, Internal & External..., International..., Executive Development, Higher Education, University Relations, Change Management, Culture Change, Lifestyle Coaching, Executive-level..., Change Communications, Strategic..., Intercultural..., Crisis Communications, Crisis Communications..., Job Coaching, Presentation Coaching, Development..., Regulatory..., Corporate Branding, Brand Equity, Product Communication, Public Affairs, International Public..., Brand Management
Education
Fordham University 1995 — 1998
Master's degree, International Political Economy and Development
Columbia University in the City of New York
Executive Coaching Certification (working towards)
Hina Sheikh's iQor Experience March 2010 - Present
Job Customer Service Representative at iQor
Industry Banking
Experience
iQor March 2010 - Present
Wal-Mart Canada January 2005 - May 2006
Education
Conestoga College 2008 — 2010
iQor March 2010 - Present
Wal-Mart Canada January 2005 - May 2006
Education
Conestoga College 2008 — 2010
Machell Earl's iQor Experience July 2011 - Present
Job Assistant Vice PresidentCompliance
Industry Consumer Services
Experience
iQor July 2011 - Present
Guardian Water & Power July 2007 - July 2011
Calhoun Plumbing Inc September 2007 - July 2008
A Water Solution, Inc September 2003 - September 2007
Skills
Strategic Planning, Contract Negotiation, Account Management, Budgets, Management, Customer Service, New Business Development, Access, Sales Management, Process Improvement
Education
Columbus State Community College 2010 — 2012
N/A, Human Resource and Business Management
Columbus State Community College
Human Resources Management and Services
iQor July 2011 - Present
Guardian Water & Power July 2007 - July 2011
Calhoun Plumbing Inc September 2007 - July 2008
A Water Solution, Inc September 2003 - September 2007
Skills
Strategic Planning, Contract Negotiation, Account Management, Budgets, Management, Customer Service, New Business Development, Access, Sales Management, Process Improvement
Education
Columbus State Community College 2010 — 2012
N/A, Human Resource and Business Management
Columbus State Community College
Human Resources Management and Services
Sha'Vondra Dillard's iQor Experience October 2004 - June 2008
Job Accountant
Industry Accounting
Experience
Huber+Suhner April 2014 - Present
Husqvarna July 2010 - April 2014
American Tire Distributors June 2008 - January 2010
iQor October 2004 - June 2008
Green Cap Financial July 2003 - July 2004
Skills
Accounts Payable, Accounts Receivable, Microsoft Word, Account Management, Customer Service, Microsoft Excel, Credit, Accounting, Software Documentation, Auditing, Invoicing, Training, Account Reconciliation, Finance, Financial Analysis, Process Improvement, Access, SAP, Lotus Notes, Data Entry, Analysis, General Ledger, Loans, Outlook, Forecasting, Cash Management, PeopleSoft, Budgets, Risk Management, Microsoft Office, Team Leadership, Bank Reconciliation, Coaching, Credit Analysis, Teamwork, Management, Time Management, QuickBooks, Team Building, PowerPoint, Leadership
Education
Belmont Abbey College 2010 — 2013
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
Central Piedmont Community College
Associate of Arts, Business Administration2010
Huber+Suhner April 2014 - Present
Husqvarna July 2010 - April 2014
American Tire Distributors June 2008 - January 2010
iQor October 2004 - June 2008
Green Cap Financial July 2003 - July 2004
Skills
Accounts Payable, Accounts Receivable, Microsoft Word, Account Management, Customer Service, Microsoft Excel, Credit, Accounting, Software Documentation, Auditing, Invoicing, Training, Account Reconciliation, Finance, Financial Analysis, Process Improvement, Access, SAP, Lotus Notes, Data Entry, Analysis, General Ledger, Loans, Outlook, Forecasting, Cash Management, PeopleSoft, Budgets, Risk Management, Microsoft Office, Team Leadership, Bank Reconciliation, Coaching, Credit Analysis, Teamwork, Management, Time Management, QuickBooks, Team Building, PowerPoint, Leadership
Education
Belmont Abbey College 2010 — 2013
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
Central Piedmont Community College
Associate of Arts, Business Administration2010
Christine Reel-Wilson's iQor Experience December 2005 - September 2009
Job Paralegal
Industry Legal Services
Experience
CareStar April 2010 - Present
The Law Offices of Eric J. Hoffman August 2011 - September 2011
iQor December 2005 - September 2009
Risk Management Alternatives January 1999 - January 2005
Skills
Negotiation, Customer Service, Call Center, Customer Relations, Outlook, Microsoft Office, Excel, Word, Problem Solving, Documentation, Troubleshooting, Research, Policy, Windows, Team Building, Fundraising, Teamwork, Public Speaking, Retail, Coaching, Customer Satisfaction
Education
Columbus State 2010 — 2011
Paralegal Studies
Kent State University
Bachelors of Science, Journalism; Advertising
The Ohio State University
Bachelors of Science, English Education
CareStar April 2010 - Present
The Law Offices of Eric J. Hoffman August 2011 - September 2011
iQor December 2005 - September 2009
Risk Management Alternatives January 1999 - January 2005
Skills
Negotiation, Customer Service, Call Center, Customer Relations, Outlook, Microsoft Office, Excel, Word, Problem Solving, Documentation, Troubleshooting, Research, Policy, Windows, Team Building, Fundraising, Teamwork, Public Speaking, Retail, Coaching, Customer Satisfaction
Education
Columbus State 2010 — 2011
Paralegal Studies
Kent State University
Bachelors of Science, Journalism; Advertising
The Ohio State University
Bachelors of Science, English Education
Daryl Morris's iQor Experience August 2013 - Present
Job Facilities Supervisor at iQor
Industry Electrical/Electronic Manufacturing
Experience
iQor August 2013 - Present
Jabil May 2012 - August 2013
Jabil 2007 - 2012
Skills
MRP, Lean Manufacturing, Soldering, Electronics, Value Stream Mapping, Continuous Improvement, Test Equipment, Six Sigma, Materials Management, 5S, Manufacturing, Supply Management, ISO
Education
Central Carolina Technical College 2000 — 2003
Associates, Information Technology
Central Carolina Technical College 2000 — 2003
Associate of Science (A.S.), Information Technology
iQor August 2013 - Present
Jabil May 2012 - August 2013
Jabil 2007 - 2012
Skills
MRP, Lean Manufacturing, Soldering, Electronics, Value Stream Mapping, Continuous Improvement, Test Equipment, Six Sigma, Materials Management, 5S, Manufacturing, Supply Management, ISO
Education
Central Carolina Technical College 2000 — 2003
Associates, Information Technology
Central Carolina Technical College 2000 — 2003
Associate of Science (A.S.), Information Technology
Cassandra Fick's iQor Experience February 2004 - October 2006
Job Author & Website Design
Industry Financial Services
Experience
Sun Life Financial October 2011 - October 2012
Sun Life Financial June 2007 - November 2011
The Grand Valley Construction Association October 2006 - May 2007
iQor February 2004 - October 2006
Skills
Web Design, XHTML, Advanced CSS, Adobe Creative Suite, ActionScript, MS Office Suite, Lotus Notes, Simply Accounting, Budgeting, Budget Analysis, Supplies, Invoicing, Performance Reporting, Reporting & Analysis, Attrition, Quality Assurance, Customer Service, Problem Solving, Attention To Detail, Graphic Arts
Education
Centre for Distance Education / Digital Arts Technology Training Institute 2010 — 2011
Diploma, Web Design
Conestoga College 2004 — 2005
Diploma, Teambuilding & Leadership
Eastwood Collegiate
Highschool Diploma
Sun Life Financial October 2011 - October 2012
Sun Life Financial June 2007 - November 2011
The Grand Valley Construction Association October 2006 - May 2007
iQor February 2004 - October 2006
Skills
Web Design, XHTML, Advanced CSS, Adobe Creative Suite, ActionScript, MS Office Suite, Lotus Notes, Simply Accounting, Budgeting, Budget Analysis, Supplies, Invoicing, Performance Reporting, Reporting & Analysis, Attrition, Quality Assurance, Customer Service, Problem Solving, Attention To Detail, Graphic Arts
Education
Centre for Distance Education / Digital Arts Technology Training Institute 2010 — 2011
Diploma, Web Design
Conestoga College 2004 — 2005
Diploma, Teambuilding & Leadership
Eastwood Collegiate
Highschool Diploma
Reshandra Nash's iQor Experience February 2008 - July 2010
Job Telecommunications Professional
Industry Telecommunications
Experience
iQor February 2008 - July 2010
Education
Central Piedmont Community College 2007 — 2007
Ged, Ged
iQor February 2008 - July 2010
Education
Central Piedmont Community College 2007 — 2007
Ged, Ged
john malmos's iQor Experience February 2007 - November 2008
Job Student at McCann School of Business and Technology
Industry Hospital & Health Care
Experience
McCann School of Business January 2012 - Present
commenwealth financial October 2010 - March 2011
iqor February 2007 - November 2008
Skills
Word, Microsoft Office, Public Speaking, Research, Excel, Writing, Data Entry, English, Customer Service, Event Planning, Editing, Higher Education, Problem Solving, Adult Education, Scheduling, Customer Relations, HTML, Social Media, Windows, Teamwork
Education
McCann School of Business and Technology 2012 — 2014
Bucks County Community College 1987 — 1988
Associate's degree, Criminal Justice and Corrections, 3.2
maple point high 1979 — 1983
Penn State University
Meteorology
McCann School of Business January 2012 - Present
commenwealth financial October 2010 - March 2011
iqor February 2007 - November 2008
Skills
Word, Microsoft Office, Public Speaking, Research, Excel, Writing, Data Entry, English, Customer Service, Event Planning, Editing, Higher Education, Problem Solving, Adult Education, Scheduling, Customer Relations, HTML, Social Media, Windows, Teamwork
Education
McCann School of Business and Technology 2012 — 2014
Bucks County Community College 1987 — 1988
Associate's degree, Criminal Justice and Corrections, 3.2
maple point high 1979 — 1983
Penn State University
Meteorology
Gary Hardgrow's iQor Experience June 2013 - Present
Job Warehousing Professional
Industry Financial Services
Experience
iQor June 2013 - Present
FedEx October 2006 - June 2012
snider 2011 - 2012
Skills
Order Picking, Forklift Operator, Pallet Jack, Distribution Center..., Recieving, Shipping, Material Handling, Logistics, Transportation, Data Entry, Microsoft Excel, Microsoft Word, Freight, Power Tools, Heavy Lifting, Customer Service, UPS Shipping
Education
Columbus State 2011 — 2013
Associate of Arts and Sciences (A.A.S.)
iQor June 2013 - Present
FedEx October 2006 - June 2012
snider 2011 - 2012
Skills
Order Picking, Forklift Operator, Pallet Jack, Distribution Center..., Recieving, Shipping, Material Handling, Logistics, Transportation, Data Entry, Microsoft Excel, Microsoft Word, Freight, Power Tools, Heavy Lifting, Customer Service, UPS Shipping
Education
Columbus State 2011 — 2013
Associate of Arts and Sciences (A.A.S.)
Tulsidai Deonarain's iQor Experience July 2011 - Present
Job Case worker/Case Management
Industry Legal Services
Experience
iQor July 2011 - Present
Sonic Drive-In April 2009 - March 2010
Education
Brown College 2011 — 2014
Bachelor's degree, Criminal Justice and Corrections
Brown College
iQor July 2011 - Present
Sonic Drive-In April 2009 - March 2010
Education
Brown College 2011 — 2014
Bachelor's degree, Criminal Justice and Corrections
Brown College
Temond Mebane's iQor Experience May 2009 - November 2009
Job Pharmaceutical Help Dest at Optum
Industry Health, Wellness and Fitness
Experience
Optum November 2014 - February 2015
Joe's Crab Shack July 2014 - October 2014
Eliot Management Group June 2013 - March 2014
Quality Health Systems April 2013 - June 2013
Mimita’s Cuban Cafe February 2012 - July 2012
Safety Services Company January 2011 - March 2011
iQor May 2009 - November 2009
Einstein Bros. Bagels October 2008 - March 2009
Skills
Customer Service, Sales Process, Management, Call Centers, Problem Solving, Customer Retention, CRM, Leadership, Team Building, Marketing Strategy, Team Leadership, Sales Management
Education
Chandler/Gilbert Community College
Psychology
Optum November 2014 - February 2015
Joe's Crab Shack July 2014 - October 2014
Eliot Management Group June 2013 - March 2014
Quality Health Systems April 2013 - June 2013
Mimita’s Cuban Cafe February 2012 - July 2012
Safety Services Company January 2011 - March 2011
iQor May 2009 - November 2009
Einstein Bros. Bagels October 2008 - March 2009
Skills
Customer Service, Sales Process, Management, Call Centers, Problem Solving, Customer Retention, CRM, Leadership, Team Building, Marketing Strategy, Team Leadership, Sales Management
Education
Chandler/Gilbert Community College
Psychology
Caressia Payne-Scott's iQor Experience January 2004 - January 2007
Job Project Manager at Bank of America
Industry Banking
Experience
Bank of America May 2013 - Present
PNC November 2012 - May 2013
RedEvenlope/ ProFlowers January 2007 - January 2012
iQor January 2004 - January 2007
NEW PROS January 2003 - January 2004
VICTORIA SECRET January 2001 - January 2003
Skills
Customer Service, Sales & Marketing..., Report Preparation, Written Correspondence, General Office Skills, Account..., Data Entry, Computer Proficiency, Problem Solving and..., Logistics, Report Writing, Public Speaking, Budgets, Time Management, Sales, Microsoft Excel, Team Building, Human Resources, Process Improvement, Training
Education
Columbus State Community College 2005 — 2007
General Studies
COLONEL WHITE HIGH SCHOOL
Bank of America May 2013 - Present
PNC November 2012 - May 2013
RedEvenlope/ ProFlowers January 2007 - January 2012
iQor January 2004 - January 2007
NEW PROS January 2003 - January 2004
VICTORIA SECRET January 2001 - January 2003
Skills
Customer Service, Sales & Marketing..., Report Preparation, Written Correspondence, General Office Skills, Account..., Data Entry, Computer Proficiency, Problem Solving and..., Logistics, Report Writing, Public Speaking, Budgets, Time Management, Sales, Microsoft Excel, Team Building, Human Resources, Process Improvement, Training
Education
Columbus State Community College 2005 — 2007
General Studies
COLONEL WHITE HIGH SCHOOL
Amy Reau's iQor Experience 2012 - 2012
Job cook
Industry Restaurants
Experience
Boston Market November 2014 - Present
job seeker September 2012 - Present
IQOR 2012 - 2012
Viriginia Garcia Memorial Health February 2008 - April 2008
Physician's Bldg Pharmacy January 2002 - July 2007
Physician's Bldg Group August 2001 - July 2007
Skills
Medical Referral..., Medical Terminology, Medical Records, Physician Credentialing, Rooming patients, Enter patient medical..., RX assistance to..., Medical Coding, Credentialing, HIPAA, Filing, Medicine, Treatment, Medical Transcription, CPT, Health Insurance, Appointment Scheduling, ICD-9, Medical Billing, Customer Service, Vital Signs
Education
St Mary's Community Kitchen 2014 — 2014
certification, Food Preparation/Professional Cooking/Kitchen Assistant
Chemeketa Community College
Associate of Arts (A.A.), Health Service Management, C+
Boston Market November 2014 - Present
job seeker September 2012 - Present
IQOR 2012 - 2012
Viriginia Garcia Memorial Health February 2008 - April 2008
Physician's Bldg Pharmacy January 2002 - July 2007
Physician's Bldg Group August 2001 - July 2007
Skills
Medical Referral..., Medical Terminology, Medical Records, Physician Credentialing, Rooming patients, Enter patient medical..., RX assistance to..., Medical Coding, Credentialing, HIPAA, Filing, Medicine, Treatment, Medical Transcription, CPT, Health Insurance, Appointment Scheduling, ICD-9, Medical Billing, Customer Service, Vital Signs
Education
St Mary's Community Kitchen 2014 — 2014
certification, Food Preparation/Professional Cooking/Kitchen Assistant
Chemeketa Community College
Associate of Arts (A.A.), Health Service Management, C+
Sue Lopes's iQor Experience December 2009 - February 2012
Job processing technician at state of CT DAS
Industry Government Administration
Experience
state of CT DAS January 1999 - Present
iQor December 2009 - February 2012
Ameri-World August 2002 - September 2005
Skills
Customer Service, Microsoft Excel, Microsoft Word, Government, Process Improvement, Data Entry, Research, Data Analysis, Access, Policy, Project Management, Software Documentation, Training
Education
Central Connecticut State University
Bachelor's degree, English/Language Arts Teacher Education certified grades 7-12
state of CT DAS January 1999 - Present
iQor December 2009 - February 2012
Ameri-World August 2002 - September 2005
Skills
Customer Service, Microsoft Excel, Microsoft Word, Government, Process Improvement, Data Entry, Research, Data Analysis, Access, Policy, Project Management, Software Documentation, Training
Education
Central Connecticut State University
Bachelor's degree, English/Language Arts Teacher Education certified grades 7-12
Annie Logan's iQor Experience 2007 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
iQor 2007 - 2012
Charlotte Housing Authority January 2000 - August 2004
Skills
Case Management Services, Customer Service, Customer Support, Cashiering, Group Leadership
Education
Central Piedmont Community College 1992 — 1995
Associate of Arts and Sciences (AAS), Human Services, General
iQor 2007 - 2012
Charlotte Housing Authority January 2000 - August 2004
Skills
Case Management Services, Customer Service, Customer Support, Cashiering, Group Leadership
Education
Central Piedmont Community College 1992 — 1995
Associate of Arts and Sciences (AAS), Human Services, General
Iesha Williams's iQor Experience June 2011 - December 2012
Job Customer Care & Finance Agent (Inbound/Outbound)
Industry Telecommunications
Experience
Anthem August 2013 - May 2014
iQor June 2011 - December 2012
Sugaw Creek Park & Recreation February 2011 - October 2011
Education
Central Piedmont Community College 2011 — 2012
Some Coursework Completed, Psychology
Fayetteville State University 2006 — 2008
Coursework Completed, Psychology
Anthem August 2013 - May 2014
iQor June 2011 - December 2012
Sugaw Creek Park & Recreation February 2011 - October 2011
Education
Central Piedmont Community College 2011 — 2012
Some Coursework Completed, Psychology
Fayetteville State University 2006 — 2008
Coursework Completed, Psychology
Vaughn James's iQor Experience December 2012 - February 2015
Job Student at Central Connecticut State University
Industry Insurance
Experience
iQor December 2012 - February 2015
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Customer Service, Management, English, Outlook, Windows, Photoshop, Leadership, Access, HTML
Education
Central Connecticut State University
iQor December 2012 - February 2015
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Customer Service, Management, English, Outlook, Windows, Photoshop, Leadership, Access, HTML
Education
Central Connecticut State University
cory farrell's iQor Experience November 2012 - June 2014
Job collection specialist at Kansas Dept of revenue
Industry Government Relations
Experience
Kansas Dept of revenue June 2014 - Present
iqor November 2012 - June 2014
Alorica April 2011 - March 2013
Schlotzsky's May 2009 - April 2011
Alorica November 2007 - May 2009
Friess heating & cooling July 2007 - November 2007
Education
Cloud County Community College 2001 — 2002
associates degree in science, undecided
Topeka High School 1998 — 2001
High School Diploma, General Study
Kansas Dept of revenue June 2014 - Present
iqor November 2012 - June 2014
Alorica April 2011 - March 2013
Schlotzsky's May 2009 - April 2011
Alorica November 2007 - May 2009
Friess heating & cooling July 2007 - November 2007
Education
Cloud County Community College 2001 — 2002
associates degree in science, undecided
Topeka High School 1998 — 2001
High School Diploma, General Study
Jamila Edwards's iQor Experience October 2006 - March 2008
Job Tech Support
Industry Telecommunications
Experience
Verizon Wireless 2010 - January 2015
E.M.B.E Apartments March 2008 - December 2009
Iqor October 2006 - March 2008
Education
College of Charleston
Bachelor's, Psychology
Verizon Wireless 2010 - January 2015
E.M.B.E Apartments March 2008 - December 2009
Iqor October 2006 - March 2008
Education
College of Charleston
Bachelor's, Psychology
TeleTech
Sykes
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc