Time Warner Cable Business Class
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Time Warner Cable Business Class Employees
Time Warner Cable Business Class June 2012 - Present
Time Warner Cable Business Class May 2011 - August 2012
Time Warner Cable Business Class August 2010 - August 2011
Time Warner Cable Business Class August 2009 - October 2010
Cox Communications August 2008 - August 2009
BCS Consulting June 2007 - October 2008
Skills
PBX Configuration, SONET, Fiber Networking, Fiber, Troubleshooting, PBX, T1, Broadband, Telecommunications, Provisioning, IP, VoIP, Cisco, Ethernet, DWDM, Network Design, Network Operations, Switches, WAN, Wireless, Metro Ethernet, Telephony, Computer Hardware, Fiber Optics, TCP/IP, SIP, Routers, MPLS, Routing, LAN/WAN, DSL, Call Center, Network Administration, Data Center, Windows, Cabling, VPN, Customer Relations, Network Engineering, Customer Service, Problem Solving, Product Management, Firewalls, Team Building, Security, Operating Systems, BGP, Technical Training, Technical Documentation, Training Documentation
Education
DeVry University - Long Beach 2002 — 2005
Bachelor of Science, Network and Communications Management
DeVry University-Illinois 2002 — 2004
BS, Network and Communications Management
Organic Valley October 2012 - Present
Time Warner Cable Business Class November 2007 - May 2010
Time Warner Cable November 2007 - May 2010
Time Warner Cable March 2007 - November 2007
Time Warner Cable March 2007 - November 2007
Time Warner Cable May 2003 - March 2007
Fifth Third Bank August 2002 - April 2003
Universal Saving Bank April 2000 - August 2002
Blockbuster Video Inc April 2000 - September 2000
Skills
Patient, Creative Problem Solving, Fast Learner, Microsoft Office, Customer Satisfaction, Training & Development, Team Leadership, Call Center, Sales Support, Salesforce.com, Customer Service, Telecommunications, Customer Experience, Process Improvement, Outlook, Coaching, Troubleshooting, VoIP, Avaya, Customer Retention, Call Centers, Organization, Expense Reports, Sales, Cold Calling, Access, Sales Operations, Teamwork, Sales Management, Time Management, Invoicing, Telephone Skills, Leadership, Team Building, Human Resources, Problem Solving
Education
DeVry University 2011 — 2014
Bachelor of Business Administration (BBA), Business Management - HRM, 3.0
Greenfield High School 1994 — 1998
High School Diploma;
Cecil Atkission Motors- Dodge Chrysler RAM Jeep September 2014 - Present
Frank Mayborn Enterprises, Inc. March 2012 - Present
Management Executives, Inc October 2009 - January 2011
Springfield Greene County Library District September 2007 - October 2009
Springfield-Greene County Library District August 2007 - October 2009
Missouri State University January 2007 - May 2007
News Leader 2007 - 2007
Texas-Missouri January 2000 - January 2006
Time Warner Cable Business Class September 2002 - September 2003
Luv Homes January 1999 - January 2003
Skills
Press Releases, Marketing, Graphic Design, Management, Editing, Web Content, Research, Social Media, Public Speaking, Editorial, Newsletters, Social Media Marketing, Blogging, Copy Editing, Magazines, Non-fiction Writer, Versatile Writer, Engaging Content, Online Content Creation, Community Journalism, Travel Journalism, Narrative Journalism, Lifestyle Writing, Profile Pieces, Professional Bios, Feature Articles, Lifestyle Features, Q&As, Story Pitches, Pitching Stories, Writing News Releases, Media Kit Development, Media Skills Training, Executive..., Crisis Communications..., Online Media Relations, Ghostwriting, Book Writing, Marketing Copy, Sales Letters, Variety Of Audiences, Marketing Documents, Marketing Material..., Creative Non-fiction, Creative Nonfiction..., Writing, Blurbs, Chicago Manual, Chicago Style, Associated Press style
Education
Missouri State University 2007 — 2009
19th Century American History, Military History
Drury University 2004 — 2006
Bachelors of Science, Triple Major: English; writing; history
Time Warner Cable Business Class February 2015 - Present
Time Warner Cable Business Class January 2013 - February 2015
Mosaic Sales Solutions November 2012 - December 2012
Construction Labor Contractors August 2012 - December 2012
Deluxe Corporation August 2011 - August 2012
Deluxe Corporation June 2011 - August 2011
Fort Hays State University Alumni Association January 2011 - May 2011
Fort Hays State University August 2009 - May 2011
Agrilogistics Inc May 2009 - August 2009
Dickinson Theaters Inc November 2003 - August 2009
Skills
Online Marketing, Marketing, Marketing Strategy, Market Research, Social Marketing, Email Marketing, Product Development, Relationship Management, Customer Service, Management, Leadership, Marketing Communications, Social Networking, Direct Marketing, Public Relations, Time Management, Lead Generation, B2B, Salesforce.com, Social Media Marketing, Account Management, Advertising, Facebook, Online Advertising, Internal Communications, Social Media, Small Business, Internal & External..., Event Management, Sales, Event Planning, Marketing Analytics
Education
Fort Hays State University 2009 — 2011
Master of Business Administration, MBA
Fort Hays State University 2005 — 2009
Bachelor, Business Administration
Time Warner Cable Business Class July 2015 - Present
LPL Finanical January 2010 - October 2013
Wachovia September 2007 - January 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Photoshop, Public Speaking, Sales, Marketing
Education
DeVry University 2012 — 2014
Bachelor's degree, Technical Mangagement
York Technical College 2001 — 2003
Associate's degree, Business Administration and Management, General
Time Warner Cable Business Class September 2015 - Present
Sprint August 2014 - Present
Sprint August 2014 - Present
AT&T July 2013 - March 2014
Appalachian Wireless September 2001 - May 2013
Skills
Sales, Direct Sales, Sales Operations, Salesforce.com, Account Management, Mobile Devices, Telecommunications, B2B, Sales Process, Cold Calling, Sales Presentations, Customer Retention, Solution Selling, Wireless, Customer Satisfaction
Education
Eastern Kentucky University 2002 — 2006
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Eastern Kentucky University
Time Warner Cable Business Class December 2014 - April 2015
Alaska Communications May 2014 - October 2014
Alaska Communications April 2013 - May 2014
ADT October 2012 - May 2013
Alaska Railroad March 2012 - September 2012
Enterprise Rent-A-Car June 2006 - April 2012
Skills
Account Management, Sales, Customer Satisfaction, Sales Management, Managed Services, Sales Process, Direct Sales, Salesforce.com, Telecommunications, Management, Customer Service, Cold Calling, Business Development
Education
Delta State University 2002 — 2006
Bachelor of Science (BS), Health Education and Recreation, Concentration in Sports Management
Delta State University 2002 — 2006
Minor in Business Administration, Business Administration and Management, General
Time Warner Cable Business Class December 2013 - Present
Time Warner Cable Business Class December 2012 - December 2013
AutoUplink Technologies March 2012 - December 2012
e-autobusiness August 2007 - March 2012
Verizon Wireless January 2006 - June 2007
Francis Marion University June 2004 - May 2005
Francis Marion University December 2003 - June 2004
Skills
Call Centers, Telecommunications, Technical Support, Internet Troubleshooting, RF troubleshooting, VoIP, Email Hosting, Web Servers, IPv4, CRM, VPN, Networking, BMC Remedy, Cisco Technologies, TCP/IP, DNS, Switches, Cisco Routers, Ethernet, LAN-WAN, Routers, DHCP, WAN, Cisco IOS, MPLS, Routing, Troubleshooting
Education
Francis Marion University 2001 — 2005
Bachelor of Business Administration (BBA), Management Information Systems, General
Nationwide Insurance August 2013 - Present
Time Warner Cable Business Class November 2012 - August 2013
PNC September 2012 - November 2012
Limited Brands June 2012 - August 2012
Limited Brands November 2011 - March 2012
TEKsystems August 2011 - November 2011
Intelisol Inc. February 2011 - May 2011
Jimmy V's August 2008 - September 2010
Apple Bees 2010 - 2010
United States Marine Corps November 2003 - February 2009
Skills
Troubleshooting, Computer Hardware, Windows 7, Active Directory, Network Administration, Disaster Recovery, Networking, LAN-WAN, VMware, Data Center, Visio, SharePoint, Windows, Customer Service, Network Security, Linux, Technical Support, Cisco Technologies, Management, VPN, Hardware, Microsoft Exchange, IP, System Administration, Access, Network Design, Windows Server, OS X, Help Desk Support, Firewalls, Security, Software Installation, Windows Vista, SQL, Routers, XP, Operating Systems, Information Technology, System Deployment, Wireless Networking, DNS, Switches, TCP/IP, Servers, Cisco Routers, Windows XP, DHCP, WAN
Education
Halcyon Solutions Veteran Workforce Program 2015 — 2015
QA Testing
Franklin University 2011 — 2013
Bachelors, Information Technology
ITT Technical Institute 2009 — 2011
Associates, Computer Networking
Time Warner Cable Business Class February 2014 - Present
CenturyLink Business April 2011 - Present
AT&T June 2008 - December 2010
AT&T February 2006 - June 2008
AT&T December 2004 - January 2006
Skills
Telecommunications, Managed Services, Account Management, MPLS, Cloud Computing, Managed Hosting, Team Building, Business Strategy, Sales Management, Strategic Selling Skills, Building Relationships, Strategic Planning, Driving Results, Deliver Results, IP, VoIP, Call Centers, Sales, Enterprise Software, Channel Partners, T1, Unified Communications, Salesforce.com, Solution Selling, Customer Satisfaction, Management, Leadership, CRM, Strategic Partnerships, Direct Sales, Sales Process, Strategy, Selling, Professional Services, Sales Operations, Co-location, Customer Experience, Networking, Wireless, SIP Trunking, Ethernet, Telephony, Marketing, Vendor Management, Operations Management, SaaS, CPE, Hosted Services, Long Distance, PRI
Education
Fordham University
Bachelor of Business Administration (BBA)
Time Warner Cable Business Class December 2014 - Present
Time Warner Cable Business Class May 2014 - December 2014
Time Warner Cable April 2012 - April 2014
Swissport January 2011 - April 2012
LA Fitness March 2008 - August 2009
Pride Chiropractic May 2005 - March 2008
Skills
Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Airports, Photography, Sales, Direct Sales, X-ray
Education
El Camino College 2009 — 2011
Degree completion currently on hold
Sci Fi Generation Media 2012 - Present
Lockhart Media + Marketing 1996 - Present
African American Film Critics Association 2010 - Present
Time Warner Cable Business Class January 2015 - Present
Windstream Communications 2013 - 2015
The Walt Disney Company 2010 - 2012
IAC 2008 - 2009
Reach Media, Inc. 2004 - January 2008
Saturdays Comics 2006 - 2008
BET (BET Networks, a subsidiary of Viacom Inc.) 2003 - 2004
Education
Harvard Business School 2011 — 2011
Executive Education Certificate
Harvard Business School 2010 — 2010
Executive Education Certificate
New York University 1990 — 1991
Fashion Institute of Technology 1989 — 1990
Associate of Arts and Sciences (AAS)
High School of Art and Design 1985 — 1989
Time Warner Cable Business Class September 2012 - Present
Time Warner Cable Business Class June 2010 - September 2012
Skills
Telecommunications, VoIP, Account Management, Customer Service, Salesforce.com, Direct Sales, Wireless, Telephony, MPLS, Co-location, Sales Management, Customer Retention, Call Centers, Solution Selling, Managed Services
Education
DeVry University 2010 — 2015
Bachelor’s Degree, Business Administration and Management, General, A+
Time Warner Cable Business Class March 2014 - Present
Time Warner Cable Business Class September 2012 - March 2014
NexxLinx April 2007 - April 2012
NexxLinx May 2005 - April 2007
NexxLinx August 2003 - May 2005
Skills
Microsoft Office, Analysis, Program Management, Workforce Management, Customer Satisfaction, Metrics, Call Center, Business Analysis, Operations Management, Technical Support, Telecommunications, Training, Customer Service, Strategic Planning, Microsoft Excel, Troubleshooting, Networking, Call Centers
Education
East Carolina University - College of Business 2005 — 2007
Bachelor of Business Administration (B.B.A.), Finance, General
DeVry University 2002 — 2005
XO Communications June 2015 - Present
Time Warner Cable Business Class August 2013 - June 2015
Insight Communications November 2009 - August 2013
Skills
Telecommunications, Sales Operations, Direct Sales, Solution Selling, Salesforce.com, VoIP, Managed Services, Customer Satisfaction, Wireless, MPLS, B2B, Fiber Optic Networks, Metro Ethernet, Cloud Applications, Cloud Computing IaaS, Cloud Storage, Network Security, SIP Trunking, IP PBX, Hosted Voice, Microsoft Office, Customer Retention, Sales Process
Education
Franklin University 2010 — 2013
Bachelor of Science (BS), Business Administration and Marketing
GCHS 2000 — 2004
CENTURY 21® January 2015 - Present
LivingSocial August 2014 - January 2015
Time Warner Cable Business Class July 2013 - May 2014
MOVE, Inc October 2009 - July 2012
AT&T Mobility August 2005 - April 2009
Anthem Blue Cross of CA October 2003 - July 2005
Skills
Lead Generation, Account Management, Salesforce.com, Cold Calling, Online Advertising, Sales, Direct Sales, Sales Management, Strategic Partnerships, New Business Development, Marketing, Solution Selling, Social Networking, Sales Presentations, Selling, SEM, Contract Negotiation, B2B, Sales Process, Customer Service, Email Marketing, Leadership, Recruiting, Sales Operations, Training
Education
DeVry University
Bachelor of Science Degree, Business Administration; Human Resources
Time Warner Cable Business Class 2011 - Present
Newwave Communications 2006 - 2011
Charter Communications 2002 - 2005
Skills
Management, Sales, Training, Leadership, New Business Development, Sales Operations, Fiber Optics, Telecommunications, Wireless, Sales Management, Direct Sales, Broadband, VoIP, Call Centers, Customer Retention, SIP Trunking, Data Security, B2B
Education
Eastern Kentucky University 1997 — 2001
Bachelor of Business Administration (B.B.A.)
Weber Shandwick August 2015 - Present
Freelance June 2015 - July 2015
DDB January 2014 - April 2015
DDB January 2014 - March 2014
Chicago Portfolio School October 2012 - October 2013
Groupon August 2011 - October 2012
Groupon January 2011 - October 2011
Time Warner Cable Business Class February 2010 - August 2010
The Lantern January 2007 - June 2007
Skills
Copywriting, Advertising, Creative Strategy, Marketing Communications, Editing, Project Management, Writing, Brand Positioning..., Public Relations, Illustrator, Photoshop, InDesign, Social Media, Social Networking, Microsoft Office, Salesforce.com, Marketing, Marketing Research, Apple, Adobe Creative Suite
Education
Chicago Portfolio School 2012 — 2013
Copywriting
DePaul University 2010 — 2012
Masters of Arts, Advertising and Public Relations
The Ohio State University 2003 — 2007
BA, Journalism
Time Warner Cable Business Class November 2014 - Present
AT&T April 2014 - November 2014
TelePacific Communications September 2012 - March 2014
Ricoh Americas Corporation July 2011 - September 2012
Mr. Bill's Fresh Seafood June 2010 - June 2011
Mr. Bill's Fresh Seafood June 2005 - June 2011
Skills
Cold Calling, Solution Selling, Sales Presentations, B2B, Qualifying Prospects, Direct Sales, Outside Sales, Cloud Computing, Customer Service, Advertising, Salesforce.com, Co-location, Sales Process, Selling, Sales, Sales Operations, Managed Services, Lead Generation, Customer Retention, Unified Communications, SaaS
Education
Elizabethtown College 2006 — 2010
Business Administration, Marketing, Entrepreneurship
Vrije Universiteit Brussel 2008 — 2009
Business, Philosphy, Art History
J.P. McCaskey High School
Lancaster Country Day School
XO Communications June 2015 - Present
tw telecom/Level 3 Communications 2014 - 2015
EarthLink Business 2011 - 2013
Time Warner Cable Business Class 2010 - 2011
Skills
B2B, Cloud Computing, Consultative Selling, Account Management, VoIP, Salesforce.com, Customer Relations, Virtualization, IP, Contract Negotiations, Telecommunications, SaaS, Colocation, Fiber Optics, Hosted Solutions, Hosted VoIP, SugarCRM, Direct Sales, MPLS, SIP Trunking, Internet Access, Point to Point, Telecommunications Sales, Bandwidth, IP PBX, Coax, DNS management, Virtualization Solutions, DOCSIS, IPSec, VMware, VMware Infrastructure
Education
Florida State University - College of Business 2006 — 2010
Bachelors of Science, Finance & Marketing
Christian Brothers Academy - Lincroft, NJ 2002 — 2006
Diploma
Time Warner Cable Business Class March 2013 - June 2014
Time Warner Cable April 2010 - March 2013
Conde Nast October 2010 - February 2011
MusicSkins August 2008 - March 2009
The Sports Club/LA - NY July 2004 - December 2006
JPMorgan Chase July 2002 - September 2002
Skills
Sales, Telecommunications, Account Management, Salesforce.com, Logo Design, Customer Service, Photography, Typography, Marketing, Graphic Design, Advertising, InDesign, Photoshop, Social Media Marketing, Illustrator, Social Media, Direct Sales, Event Planning, Graphics, Online Advertising, Brand Development, Creative Direction, Branding & Identity, Strategy, Management, Training
Education
Fashion Institute of Design & Merchandising 2007 — 2007
Katharine Gibbs School 2004 — 2006
AAS
Time Warner Cable Business Class December 2013 - Present
Mediacom Communications January 2011 - December 2013
Murney Associates September 2002 - August 2012
Mediacom Communications August 2008 - June 2010
City of Springfield MO January 1992 - March 2004
City of Los Angeles CA June 1988 - January 1992
Skills
Sales, Supervisory Skills, Real Estate, Customer Service, Negotiation, Sales Management, Marketing, Account Management, Marketing Strategy, Team Leadership, Strategic Leadership, Problem Solving, Sales Prospecting, Client Development, Salesforce.com, Business Analysis, B2B, Strategic Planning, Strategic Thinking, Contract Negotiation, Social Media Marketing, Residential Homes, Telecommunications, Sales Process, Management, Training, Customer Retention, Advertising, Online Advertising, Selling, Online Marketing, Public Relations, Budgets, New Business Development, Team Building, Recruiting, Forecasting, Small Business, Sales Operations, Business Strategy, Consultative Selling, Team Management
Education
Walden University 2009 — 2012
MBA, Buisness
Drury University
B.A
Van Horn High School
H.S. Diploma
Telx May 2015 - Present
Telx April 2013 - April 2015
Time Warner Cable Business Class August 2012 - March 2013
AT&T Mobility August 2003 - August 2012
AT&T Mobility January 2008 - August 2010
AT&T Mobility 2006 - 2007
Cingular Wireless 2003 - 2006
Skills
Solution Selling, Cold Calling, Account Management, Cloud Computing, Customer Retention, Wireless, Direct Sales, Networking, Telecommunications, Co-location, Mobile Devices, Management, Data Center, Marketing, New Business Development, Strategic Partnerships, Unified Communications, Salesforce.com, Team Leadership, Product Marketing, VoIP, Forecasting, Fortune 500, E-commerce, Mobile Technology, Project Management, Email Marketing, Managed Services, Strategic Prospecting, Federal Government Sales, GSA Schedule, Exceed Sales Goals, C-Level Negotiation, Consultative Selling..., SMB Sales, Hunting, Competitive Cost..., Sales Funnel..., Closing Business, Major Account..., MBA, SaaS, Federal Government..., Fortune 100, Fortune 1000, Exceeding Quotas, Inventory Planning, Colocation, National Account..., IaaS
Education
Elon University 1999 — 2003
Bachelor of Science (B.S.), Marketing
University of Baltimore 2005 — 2007
MBA
Loyola-Blakefield 1995 — 1999
Silbert Realty and Management Company, INC. July 2014 - Present
The Goldstein Group December 2013 - August 2014
Coldwell Banker Commercial September 2011 - March 2014
Advantage Real Estate Bovis Lend Lease 2007 - 2008
Dreamhomes Marketing Group LLC 2005 - 2007
Time Warner Cable Business Class 2001 - 2004
Charter Communications 1999 - 2001
Rockaway Restaurants Inc 1987 - 1999
Skills
Sales, Selling, Sales Management, Direct Sales, Marketing, Cold Calling, Salesforce.com, New Business Development, Negotiation, Account Management, Customer Satisfaction, Contract Negotiation, Customer Retention, Sales Process, Team Building, Real Estate, Call Center, Investment Properties, Strategic Planning, Telecommunications, Leases, Customer Service, Property Management, Hospitality, Property, Pricing, Investors, Real Estate Development, Brokerage, Relocation, Real Estate Transactions, Residential Homes, Business Development, Budgets, Sellers, Sales Presentations, Sales Operations, Retail, Lead Generation, Location Intelligence, Tenant Representation, Disposition, Commercial Real Estate, Landlords, Tenant, Buyer Representation
Education
Fortune School of Real Estate 2005 — 2008
New Jersey Real Estate License, South Carolina A & B Broker License, Commercial Real Estate
Fairleigh Dickinson University 1992 — 1994
Bachelor's Degree, Hospitality Management and Business Administration
Newark Academy 1979 — 1981
Middle School
Time Warner Cable Business Class October 2014 - Present
Windstream Communications April 2013 - October 2014
CYA Insurance Group. LLC April 2012 - April 2013
Skills
Fixed Annuities, Health Insurance, Brokers, Whole Life, Term Life Insurance, Insurance, Property & Casualty..., Life Insurance, Employee Benefits, Small Business, Disability Insurance, Commercial Insurance, Retirement, Sales, Retirement Planning, Account Management, Customer Retention, Customer Service, New Business Development, Team Building, Sales Management, Management
Education
Eastern Kentucky University 1993 — 1994
Bachelor's Degree
Time Warner Cable Business Class May 2012 - Present
Time Warner Cable Business Class December 2005 - May 2012
Time Warner Cable January 2000 - December 2005
Skills
Team Building, Technical Training, Training, Management, Project Management, Networking, Account Management, LAN-WAN, Co-location, Telecommunications, Process Improvement, Leadership, Call Centers, Sales, Sales Operations, Managed Services, Telephony, Salesforce.com, VoIP, Sales Management
Education
University of West Georgia 2010 — 2010
Certificate Program, Distance Education, 3.5
Excelsior College 2001 — 2006
Bachelors of Science, Information Technology, 3.91
Regents College 1981 — 1984
Associates of Science, Liberal Arts
Time Warner Cable Business Class July 2015 - Present
Time Warner Cable June 2015 - July 2015
Time Warner Cable October 2014 - June 2015
Time Warner Cable May 2013 - October 2014
Time Warner Cable February 2010 - May 2013
Groupware International March 2007 - February 2010
Skills
Coax, Cable Modems, DOCSIS, Cabling, Cable Television, HFC, Broadband, Telephony, Cables, DSL, Cat5, Ethernet, Provisioning, PRI, Outside Plant, Cable Management, Modems, Computer Network..., RF
Education
Brevard Community College 2003 — 2005
Muratec America, Inc. September 2014 - Present
Time Warner Cable Business Class February 2013 - August 2014
Konica Minolta Business Solutions U.S.A., Inc. May 2006 - October 2011
Canon, Inc. June 2003 - October 2006
Skills
Sales Operations, Solution Selling, Account Management, Direct Sales, Sales Process, Selling, Sales, Enterprise Software, B2B, Salesforce.com, Major Accounts, Cloud Computing, Sales Management, Cold Calling, Managed Print Services, Telecommunications, Management, Managed Services, Sales Presentations, Customer Retention, New Business Development, Selling Skills, Managerial Finance, Finance, Channel Partners, Lead Generation, Document Management, Vendor Management, Team Leadership, Deal Closure, Key Account Management, Scanners, Digital Printing, Document Imaging, Qualifying Prospects, Photocopier, Strategic Partnerships
Education
Humboldt State University 1984 — 1989
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
El Camino College 1982 — 1984
Associate of Arts (AA), General Studies
Bishop Montgomery 1978 — 1982
Diploma, General Studies
Time Warner Cable Business Class May 2012 - Present
Franklin University 2005 - Present
LEAD Professionals November 2003 - Present
DecisionOne May 2010 - July 2011
Resource Associates Corp 2003 - December 2010
Agilent Technologies 2000 - 2002
Hewlett-Packard Company June 1977 - October 2000
Skills
Strategic Planning, Business Coaching, Personal Development, Organization, Individual Counselling, Staff Development, Coaching, Leadership Development, Team Building, Training, Public Speaking, Business Development, Executive Development, Career Counseling, Networking, Recruiting, Sales, Management, CRM, Start-ups, Strategy, Workshop Facilitation, Marketing, Small Business, Leadership, Program Management, Teaching, Organizational..., Social Networking, Organizational..., Selling, Emotional Intelligence, Executive Coaching, Business Strategy, Entrepreneurship, Time Management, Management Consulting, Fundraising, Employee Benefits, Sales Operations, Nonprofits, Consulting
Education
Fielding Graduate University 2000 — 2001
MS, Human Development
Fielding Graduate University 1997 — 1998
MS, Organizational Design and Effectiveness
Michigan Technological University 1973 — 1977
BS, Electrical Engineering
JPMorgan Chase & Co. February 2014 - Present
JPMorgan Chase & Co. 2014 - 2015
Expedient Communications January 2012 - September 2013
Time Warner Cable February 2010 - December 2011
Time Warner Cable Business Class 2010 - 2011
Sterling Commerce, Inc July 2008 - March 2009
America Online, LLC April 2004 - January 2008
AOL April 2004 - January 2008
AOL Time Warner August 2000 - March 2004
CompuServe July 1994 - July 2000
Skills
SQL, Databases, Load Balancing, Unix, Call Centers, Telecommunications, Networking, Red Hat Linux, VNC, Business Process, IIS, HTML, Agile Project Management, Solaris, VoIP, TCP/IP, Sybase, Negotiation, Team Building, Process Improvement, Software Documentation, Agile Methodologies, Information Technology, Customer Satisfaction, Data Center, Incident Management, Disaster Recovery, Logistics, Advertising, Technical Support, Hardware, Troubleshooting, Human Resources, IT Operations, System Administration, Network Engineering, SDLC, Oracle, Vendor Management, BMC Remedy, SSH, Cross-functional Team..., Network Administration, Cisco Technologies, Time Management, Cloud Computing, Infrastructure, Windows, ITIL, Java
Education
Franklin University 1989 — 1993
N/A: PostGraduate Studies in Business Administration, Post Graduate in CIS and Business
The Ohio State University 1984 — 1989
BS, Education
St. Ignatius High School
Diploma, College Preparatory
The Ohio State University
BS in Education, Education
Time Warner Cable Business Class April 2007 - Present
Time-Warner Cable September 2004 - April 2007
Long Data Systems April 2003 - May 2004
H&R Block November 2002 - February 2003
Insomniatic Design LLC 1996 - 1999
Skills
Cisco Routers, Cisco VoIP, Troubleshooting, Ethernet, LAN-WAN, Networking, MPLS, Technical Support, Computer Hardware, DOCSIS, Windows, TCP/IP, Telecommunications, Active Directory, Optical Fiber, Network Administration, DNS, Software Documentation, Cisco Technologies, VoIP, Software Installation, Customer Service, Network Design, DHCP, SQL, Salesforce.com, HTML, Customer Satisfaction, Wireless Networking, Windows 7, Microsoft Office, C#, VB.NET, Visual Basic, ExtJS, jQuery, Visio, XML, XSLT, XQuery, JSON, NT 4.0, Photoshop, Corel Draw, Illustrator, Cisco, Windows Server 2003, Network Operations, Remedy, Metro Ethernet
Education
DeVry University 1999 — 2008
Bachelor of Technology (BTech)
Time Warner Cable Business Class February 2014 - Present
Time Warner Cable Business Class November 2011 - February 2014
Time Warner Cable March 2010 - November 2011
Time Warner Cable May 2009 - March 2010
Time Warner Cable February 2005 - May 2009
Dino's Interiors Inc. January 1998 - February 2005
Skills
Telecommunications, Telephony, Video, High Speed Internet, Online Backup, Web hosting, DNS, Static IP Address, Managed Security..., Business Class Phone, Business, Telephone, Training, Customer Service, Call Center, Teaching, IP, Broadband Access, Customer Experience, Technical Support, VoIP, MPLS, Web Hosting, Managed Services, Sales, Customer Satisfaction, Direct Sales, Contract Negotiation, Call Centers, Troubleshooting, Customer Retention, Broadband, Ethernet, Wireless, Metro Ethernet, Salesforce.com, Solution Selling, Avaya, WAN, Unified Communications, Networking, T1, LAN-WAN, Long Distance, Internet Services, Hosted Services, TCP/IP, Optical Fiber, Fiber Optics, SIP
Education
DeVry University 2000 — 2003
Bachelor of Business Administration (B.B.A.), Business Information Systems
Time Warner Cable Business Class March 2015 - Present
Palestine Regional Medical Center July 2012 - March 2015
US Army 2007 - 2009
US Army 2007 - 2009
Skills
SQL, Microsoft SQL Server, Business Analysis, Requirements Analysis, JavaScript, Windows Server, Active Directory, Integration, Project Management, Business Intelligence, Java, XML, SDLC, HTML, MySQL, Oracle, Software Project..., Networking, Computer Hardware, Network Administration, Troubleshooting, Windows 7, Windows XP, Software Installation, Network Security, Operating Systems, Servers, Information Technology, Help Desk Support, Microsoft Office, Technical Support, System Administration, Customer Service, Security, Leadership, Microsoft Exchange, Routers, IT Management, Wireless Networking, DNS, VPN, Hardware, TCP/IP, Computer Security
Education
DeVry University 2009 — 2014
Bachelor's degree, Network and communication Mangament
Westwood High School 2001 — 2005
H
Time Warner Cable Business Class August 2012 - Present
Time Warner Cable Business Class April 2010 - August 2012
COVE ELECTRIC INC February 2009 - April 2010
LKQ/KEYSTONE AUTOMOTIVE August 2006 - November 2008
NEC America April 1995 - August 2006
AEROTEK/TEK SYSTEMS February 1991 - April 1995
United States Marine Corp January 1980 - January 1986
Skills
Telecommunications, Telephony, Call Center, VoIP, Unified Communications, Direct Sales, T1, Network Engineering, MPLS, Wireless, Networking, Call Centers, Management, Broadband, Salesforce.com, Project Management, Managed Services, IVR, Project Planning, DWDM, Solution Selling, IP, SIP, Switches, Ethernet, Fiber Optics, Optical Fiber, Co-location, SIP Trunking, Avaya, TDM, WAN, Cabling, Network Design, Computer Network..., Metro Ethernet, LAN-WAN, Data Center, Technical Support, Cisco Technologies, Hosted Services, ACD, Cellular Communications, ISDN, Routers, Network Architecture, IP PBX, DSL
Education
USMC Telecommunications & Raidio installations and repair 1980 — 1986
Diablo Valley College 1978 — 1980
Business/Corporate Communications
TelePacific Communications September 2014 - Present
Charter Business October 2013 - September 2014
Time Warner Cable Business Class August 2012 - October 2013
AT&T October 2010 - September 2012
Skills
Telecommunications, Managed Services, Solution Selling, Direct Sales, Account Management, Salesforce.com, VoIP, Cold Calling, Wireless, Sales Operations, Unified Communications, Sales Process, Co-location, Telephony, Customer Experience, Cloud Computing, Business Development, Broadband, IP, Product Management, Ethernet, T1, Hosted Services, PRI, Optical Fiber, Fiber Optics, B2B, Sales Presentations, Internet Services, WAN, Long Distance
Education
DeVry University-California
Business Administration, Management and Operations
Time Warner Cable Business Class April 2013 - Present
City of Torrance 2015 - 2015
The Salvation Army 2015 - 2015
American Red Cross Los Angeles Region 2013 - 2015
Torrance Area Chamber of Commerce 2009 - 2015
Knights of Columbus 2008 - 2015
StLawrenceReferralGroup.com 2005 - 2015
PHONBIZ.com & FIBERBZ.com 2002 - 2015
to our 3 kids 1995 - 2015
to my wife April 1993 - 2015
Skills
Telecommunications, Networking, Leadership, Cloud Computing, Managed Services, VoIP, Data Center, Customer Service, Program Management, Business Development, Strategic Partnerships, Co-location, Disaster Recovery, Information Technology, Fiber Optics, Big Data, Internet, Ethernet, Management, Wireless, Selling, MPLS, Sales, Marketing, Training, Fast Ethernet, B2B, SaaS, Solution Selling, Unified Communications, Sales Operations, Direct Sales, SIP, Outsourcing, Enterprise Software, Mobile Devices, SIP Trunking, Salesforce.com, Security, Professional Services, IP, Executive Management, MPLS VPN, Performance Improvement, Sales Process, Consulting, Internet Security, Digital Media, Telephony, Dedicated Internet
Education
College 1984 — 1988
Diploma
El Camino College 1984 — 1988
Miraleste 1980 — 1984
Time Warner Cable Business Class June 2011 - Present
Cintas February 2009 - June 2011
Enterprise Rent-A-Car May 2003 - February 2009
Skills
Telecommunications, Internet Security, Fiber, VoIP, Optical Fiber, Managed Services, Networking, Sales, Sales Process, Solution Selling, Salesforce.com, Co-location, Cold Calling, MPLS, Direct Sales
Education
East Carolina University 1999 — 2003
BS, Marketing
Cengage Learning July 2015 - Present
Pearson Education April 2012 - June 2015
Pearson January 2009 - April 2012
AT&T Mobility December 2006 - January 2009
MasterLink Corporation June 2005 - December 2006
Time Warner Cable Business Class April 2004 - June 2005
River Run Computers June 2002 - March 2004
Skills
Publishing, Sales, Content Development, E-Learning, Online Publishing, Academic Publishing, Sales Presentations, Textbooks, Content Management, Books, New Business Development, Account Management, Training, Editorial, Copy Editing, Public Speaking, Ebooks, Leadership, Publications, Copywriting, Social Media, Sales Management, Proofreading, Marketing Strategy, Strategic Partnerships, Content Strategy, Digital Media, Advertising, Strategic Planning, Social Networking, Educational Technology, Higher Education, Sales Process, Marketing, Online Advertising, Blogging, Marketing Communications, Social Media Marketing, Custom Publishing, Instructional Design, Direct Marketing, B2B, Networking, Pre-sales
Education
University of Wisconsin-Milwaukee 1997 — 2001
Bachelor of Arts, Communications
Emerson College 1996 — 1997
University School of Milwaukee 1992 — 1996
Cisco November 2014 - Present
Time Warner Cable Business Class November 2013 - November 2014
Time Warner Cable Business Class March 2010 - November 2013
Time Warner Cable Business Class January 2008 - March 2010
Time Warner Cable Business Class June 2007 - January 2008
Americans for the Arts February 2005 - October 2006
Sam Whitson Land Surveying May 1997 - February 2005
Skills
Troubleshooting, Networking, SONET, MPLS, BGP, OSPF, Wireless Networking, Cisco Routers, Computer Network..., Cisco Technologies, Network Administration, Routing, Data Center, VPN, Switches, Windows Server, Routers, Network Engineering, VPLS, RIP, EIGRP, 802.1q, Fiber Optics, Metro Ethernet, T1, Group Policy, TCP/IP, Ethernet, SDH, Broadband, Telecommunications, Linux, Telephony, Network Design, MPLS VPN, WAN, Active Directory, Firewalls, Network Security, VLAN, LAN-WAN, CCNA, IP, DWDM, Frame Relay, Juniper, Optical Fiber, Cisco IOS, Network Architecture, VoIP
Education
Embry Riddle Aeronautical University 1992 — 1997
Bachelor's of Science, Aeronautical Science
Embry-Riddle Aeronautical University 1992 — 1997
Bachelor of Science (B.S.), Aeronautics/Aviation/Aerospace Science and Technology, General
Time Warner Cable Business Class October 2013 - Present
Time Warner Cable Business Class September 2010 - October 2013
Insight Global November 2009 - June 2010
Geek Squad August 2009 - November 2009
Apex Systems May 2009 - July 2009
Manpower Professional April 2009 - April 2009
Apex Systems August 2008 - April 2009
Apex Systems August 2008 - August 2008
Apex Systems May 2008 - July 2008
Aon Consulting October 2006 - May 2008
Skills
Network Support Engineer, Windows..., Microsoft Office..., A+ Certified, MCP, MCDST, TCP/IP, Subnetting, Firewalls, Cable/DSL Modems, PC maintenance, TCP/UDP, LAN/WAN, Windows Server 2003, Active Directory, BMC Remedy, Mainframe/AS400, HTML/XML, IBM Tivoli NetCool, RUMBA, DNS administration, Alcatel, Telco, Cisco Routers, Cisco Switches, Cisco Routing &..., Aurora, Media Converters, LAN-WAN, Microsoft Office, DNS, Data Center, Windows Server, Troubleshooting, Microsoft Certified..., Windows, Computer Maintenance, Rumba, VPN, Technical Support, Wireless Networking, Netcool, Cisco Technologies, Routers, Software Installation, Cisco Nexus, WAN, VoIP, OSPF, Ethernet
Education
ECPI College of Technology 2006 — 2008
A.A.S. in Computer Information Systems, IT/Networking and Security Management
Oral Roberts University 1998 — 2004
Bachelor of Arts (did not graduate), Music
Sumner Academy of Arts and Sciences 1993 — 1998
High School Diploma
Time Warner Cable Business Class September 2014 - Present
Time Warner Cable Business Class August 2012 - September 2014
Time Warner Cable January 2011 - August 2012
MaxStudio.com July 2007 - January 2011
Time Warner Cable April 2007 - January 2011
CMO - The Care Management Company of Montefiore Medical Center March 2006 - April 2007
Montefiore Medical Center August 2002 - January 2006
Municipal Credit Union January 2000 - July 2001
Skills
Salesforce.com, Cognos ReportNet, Workforce Management, Crystal Reports, Microsoft Excel, Microsoft Word, Access, CMS, Kronos Timekeeping, Remedy AR System, PowerPoint, SAP, CSG, Training, Optical Fiber, Windows 7, Process Improvement, Analysis, Customer Experience, Payroll, Call Center, BMC Remedy, Technical Support, Accounts Payable, Data Center, Call Centers, VoIP, Cisco Technologies, Computer Network..., LAN-WAN, Microsoft Office, Vendor Management, OS X, Leadership, Customer Satisfaction, Broadband, Wireless, PeopleSoft, Visio, Strategic Planning, Troubleshooting, T1, Telecommunications, Customer Retention, Sales Operations, System Administration, Project Planning, Help Desk Support, Routers, Data Analysis
Education
DeVry University 2013 — 2016
Bachelor's Degree, Computer/Information Technology Administration and Management
Iona College 1990 — 1992
Associates Applied Sciences, Legal Assistant/Paralegal
Comtel September 2014 - Present
Time Warner Cable Business Class December 2012 - Present
Network Task Group February 2005 - December 2012
PAETEC January 2002 - February 2005
Global Crossing 1999 - 2002
Sprint 1985 - 1993
Skills
Managed Services, Account Management, Co-location, Sales, Telecommunications, Ethernet, MPLS, VoIP, Direct Sales, Solution Selling, Telephony, Metro Ethernet, Wireless, IP, Unified Communications
Education
Edinboro University of Pennsylvania 1974 — 1978
Bachelor of Arts (B.A.), Business/Managerial Economics
Time Warner Cable Business Class 2014 - Present
DukeNet Communications 2012 - 2014
DukeNet Communications 2011 - 2012
Duke Energy Corporation 2007 - 2011
Network Communications Technologies, Inc 2006 - 2007
Network Communications Technologies Inc 2003 - January 2006
Aneco Communication and Data Services 1999 - 2003
Skills
Telecommunications, DWDM, Network Design, SONET, SDH, VoIP, Project Management, Managed Services, TDM, Metro Ethernet, ShoreTel, Optical Fiber, Unified Communications, Microwave, Wireless, Data Center, BICSI, Structured Cabling, Security, Networking, Solution Selling, Contract Negotiation, Cisco Technologies, Cloud Computing, Computer Network..., WAN, IP, MPLS
Education
ECPI College of Technology 2003 — 2005
Networking/Security Management
York Technical College 1996 — 1998
Electronics Engineering Technology
Sanofi September 2013 - Present
Time Warner Cable Business Class July 2012 - September 2013
Quintiles March 2008 - June 2012
Embarq (Now part of CenturyLink) May 2006 - October 2007
Sprint 1997 - 2006
Total Petroleum, INC. (Now part of Valero Energy Corp.) March 1993 - November 1997
Matthew Bender (Now part of LexisNexis) April 1986 - March 1993
Michael Pray & Associates May 1984 - April 1986
Skills
Cross-functional Team..., Product Management, Leadership, Management, Project Management, Pharmaceutical Sales, Cardiology, Teamwork, Pharmaceutical Industry, Sales Operations, Product Launch, Account Management, Sales Effectiveness, Sales Force Development, Neurology, Product Marketing, Competitive Analysis, Telecommunications, Program Management, Strategic Planning, Sales, Executive Level..., Territory..., B2B, Marketing Strategy, Solution Selling, Cold Calling, Marketing, Training, Product Development, Cloud Computing, Selling, Marketing Management, Sales Process, Direct Sales, Salesforce.com, Sales Presentations, Enterprise Software, Sales Management, Selling Skills, Managed Services, CRM, Key Account Management, Networking, Wireless
Education
Baker University, MBA 2002 — 2004
MBA, Business Administration
Emporia State University 1980 — 1984
BSB, Business Administration
Topeka West High School 1977 — 1980
CA Technologies April 2015 - Present
CA Technologies September 2014 - March 2015
CA Technologies August 2013 - September 2014
CA Technologies February 2012 - August 2013
iTKO July 2010 - January 2012
Amicus Systems, Inc. September 2009 - January 2012
Time Warner Cable Business Class May 2010 - July 2010
Firemans Fund Insurance Company October 2009 - May 2010
Infowave Systems September 2006 - September 2009
Tesco PLC September 2004 - December 2006
Skills
Automation, SOA, Web Services, Agile Methodologies, JavaScript, Software Development, Linux, Product Management, Enterprise Architecture..., Client..., Product..., Cloud Computing, Web 2.0, Enterprise Software, Virtualization, Java Enterprise Edition, Testing, Business Intelligence, Enterprise Architecture, Requirements Analysis, Solution Architecture, Professional Services, SDLC, IT Management
Education
Dublin Institute of Technology 2004 — 2005
PGDCA/ME in Advanced Engineering, Electrical and Electronics Engineering
University of Madras 2000 — 2004
BE, Electrical Electronics Engineering
Time Warner Cable Business Class November 2012 - Present
Time Warner Cable Business Class February 2009 - November 2012
Time Warner Cable 1998 - 2009
Time Warner Cable 1993 - 1998
Time Warner Cable 1989 - 1993
Time Warner Cable 1987 - 1989
Skills
ASI, Sales Management, Video, Broadband, IP, Television, Ethernet, Contract Negotiation, Consultative Selling, Product Management, Sales, Strategic Partnerships, T1, Selling, Channel Partners, Co-location, Sales Operations, Networking, IPTV, Cable Television, Satellite, MPLS, Optical Fiber, Cloud Computing, VoIP, Sales Process, Telecommunications, Customer Retention, Managed Services, Metro Ethernet, Broadcast, Telephony, Wireless, Direct Sales, Solution Selling, Salesforce.com, Unified Communications, SIP Trunking, VOD, Internet Services, Mobile Devices, Digital Video, Digital Media, Product Marketing, Enterprise Software, Call Centers, Streaming Media, Sales Engineering, Fiber Optics, Management
Education
Fashion Institute of Technology 1988 — 1992
BA, Marketing
Time Warner Cable Business Class March 2015 - Present
Time Warner Cable Business Class August 2009 - March 2015
Time Warner Cable Business Class August 2005 - October 2009
Skills
Co-location, Metro Ethernet, PRI, Long Distance, Salesforce.com, Telecommunications, VoIP, Managed Services, SIP Trunking, Ethernet, Optical Fiber, Solution Selling, T1, Dark Fiber, MPLS, Customer Satisfaction, Unified Communications, Telephony, Hosted Services, Account Management, Selling, Call Centers, Direct Sales, Sales Operations, Wireless, Video Conferencing, Voice & Data Convergence, Sales Engineering, Fiber Optics, Customer Retention, Sales Process, Broadband, IP, Networking, LAN-WAN, Cable Television, Internet Services, Cabling, Private Line, Customer Experience, Computer Network..., Cold Calling, SIP, Cloud Computing, DSL, DOCSIS, Provisioning, Network Design, TDM, WAN
Education
Eastfield College 2013 — 2017
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Harold Washington Community College 1987 — 1989
Business/Corporate Communications
NebraskaLink September 2015 - Present
P&L Technology March 2012 - August 2015
Time Warner Cable Business Class June 2011 - March 2012
Super Rewards an Adknowledge Company March 2010 - August 2010
TrialPay Inc. May 2007 - February 2010
eSellerate.net April 2002 - November 2006
HRD Initiatives LLC June 2005 - July 2006
Bizco Technologies October 2001 - April 2002
Skills
E-commerce, Business Development, Start-ups, New Business Development, Sales, Leadership, Management, Online Marketing, Direct Sales, Solution Selling, B2B, Selling, Account Management, Contract Negotiation, Cloud Computing, Networking, Strategic Planning, Integration, Customer Service, Online Advertising, Team Building, Sales Process, Start-up Environment, Business Networking, Sales Management, VoIP, Salesforce.com, Relationship Building, Software Solution Sales, Early-stage Startups, International Sales, Human Resources, Managed Services, Marketing Strategy, SPIN Selling, Microsoft Technologies, Lead Generation, SaaS, Strategic Partnerships, B2B Marketing Strategy, Key Account Management, Organizational..., Business Process..., B2B Marketing, Corporate Sales..., Human Resource..., IT Service Management, IT Outsourcing, Presentation Skills, Sales Presentations
Education
Doane College 1996 — 2000
Bachelor of Science (B.S.)
York High 1992 — 1996
Time Warner Cable Business Class December 2014 - Present
Time Warner Cable Business Class January 2012 - December 2014
Time Warner Cable Business Class June 2011 - January 2012
Time Warner Cable Business Class April 2011 - June 2011
Allscripts October 2010 - April 2011
Carilion Labs - Spectrum Laboratory Network April 2010 - November 2010
Pro-Office Solutions October 2008 - April 2010
Spectrum Laboratory Network February 2004 - October 2008
IBM 2001 - 2004
Noregon Systems 1999 - 2000
Skills
Salesforce.com, Account Management, Cold Calling, Telecommunications, PRI, LAN-WAN, Cloud Computing, Ethernet, T1, Internet Access, Metro Ethernet, Direct Sales, Business Development, Data Center, MPLS, Disaster Recovery, Solution Selling, WAN, Business, Networking, CRM, Sales Operations, Training, Call Centers, VoIP, Sales, Management, Sales Process, Wireless, Process Improvement, Enterprise Software, Selling, Project Management, Unified Communications, Customer Retention, Managed Services, Telephony, SaaS, Vendor Management, IT Management, Strategic Partnerships, Co-location, Channel Partners, Technical Support, Professional Services, B2B, Sales Presentations, IP, Lead Generation, Servers
Education
East Carolina University 2002 — 2005
BS, Business Administration and Management, General
ECPI College of Technology 2000 — 2001
Associates of Science, Computer Technology
South Davidson High School
TelePacific Communications January 2015 - Present
TelePacific Communications November 2013 - Present
TelePacific Communications November 2012 - Present
T-Mobile USA July 2011 - September 2012
Time Warner Cable Business Class July 2010 - July 2011
AT&T February 2008 - July 2010
Nationwide Funding, LLC 2007 - 2008
Indymac Bank March 2007 - November 2007
Ortho Mattress, Inc. February 2005 - March 2007
A.M.D. Security Inc April 1999 - December 2004
Skills
Telecommunications, Selling, Sales Operations, B2B, Sales, CRM, Direct Sales, Cold Calling, Solution Selling, New Business Development, Customer Retention, Salesforce.com, Sales Management, Managed Services, Wireless, Networking, Customer Satisfaction, Strategy, Unified Communications, Mobile Devices, VoIP, HPBX, Cloud Services, Cloud Computing
Education
DeVry University-California 2011 — 2015
Bachelor's degree, Networking and Communications
CompTia 2012 — 2012
A+, Computer Technology/Computer Systems Technology
SilverCreek Entertainment March 2011 - October 2011
Time Warner Cable Business Class March 2008 - May 2010
VERIZON September 2004 - January 2008
Verizon Business 2006 - 2008
SBC October 1997 - August 2004
AT&T (formerly SBC) 1997 - 2004
SBC / ATT 1997 - 2004
Cystic Fibrosis Foundation 1996 - 2000
National Kindey Foundation 1996 - 1999
Global Crossing/Frontier Communications March 1996 - September 1997
Education
Ferris State University 1976 — 1979
Associates, Commercial Art/Marketing
Northern Michigan University 1975 — 1976
Commercial and Advertising Art
Hearst March 2015 - Present
Time Warner Cable Business Class December 2012 - March 2015
ADP via Spherion April 2012 - October 2012
Pee Dee Coalition Domestic and Sexual Assault May 2009 - October 2012
Skills
Microsoft Office, Lotus Notes, PeopleSoft, Salesforce.com, Vista Plus, CSG, ICOMS, AAD, Accounting, Analysis, CRM, Customer Service, Finance, Invoicing, Leadership, Management, Microsoft Excel, Time Management, Training
Education
Francis Marion University 2006 — 2011
Psychology, Behavior and Criminal Justice
Marion High School 2002 — 2006
Diploma, General Study
Time Warner Cable Business Class April 2013 - Present
Time Warner Cable July 2012 - Present
Time Warner Cable Business Class April 2005 - Present
Time Warner Cable February 2006 - January 2009
Skills
Call Center, VoIP, Troubleshooting, Customer Satisfaction, Telecommunications, ICOMS, CSG, Project Management, Project Coordination, DOCSIS, Broadband, Telephony, Technical Support, Wireless, Customer Service, Routers, Computer Network..., Cables, Ethernet, Networking, Avaya, Team Leadership, Computer Hardware, Software Installation, Microsoft Office, Help Desk Support, Wireless Networking, Account Management, Customer Experience, Salesforce.com, T1/PRI, Call Centers, Cabling, Leadership, T1, Fiber Optics, WAN, Management, LAN-WAN, IP, MPLS, Vendor Management, Managed Services, System Deployment, Network Design, Data Center, Switches, BMC Remedy, Provisioning, Internet Services
Education
ECPI 2002 — 2004
Diploma, Computer Technology
ECPI College of Technology
TabbedOut January 2015 - Present
Groupon January 2014 - January 2015
Time Warner Cable Business Class 2013 - 2014
Gotham & Hamptons magazine September 2010 - October 2011
Hearst Corporation May 2007 - May 2009
Zink Magazine May 2003 - May 2006
Skills
Advertising, Brand Development, Marketing Strategy, Marketing, Social Media Marketing, Event Planning, Contract Negotiation, Event Management, Public Relations, Sales, Strategy, Strategic Partnerships, New Business Development, Sponsorship, Social Media, Entertainment, Marketing Research, Management, Integrated Marketing, Online Marketing, Brand Management, Internal & External..., Key Account..., Retention Strategies
Education
Florida International University
Psychology
Time Warner Cable Business Class July 2014 - Present
LPL Financial March 2013 - July 2014
Verizon Wireless October 2005 - July 2012
Skills
Troubleshooting, Technical Support, XP, Windows 7, Software Installation, Operating Systems, Help Desk Support, Laptops, Android, Windows, iOS, Mobile Communications, Blackberry, Wireless Networking, System Deployment, Windows XP, Blackberry Enterprise..., Call Centers, Hardware, WAN, Microsoft Office, Customer Service, Networking
Education
Francis Marion University 2001 — 2006
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Time Warner Cable Business Class November 2014 - Present
Time Warner Cable Business Class February 2014 - November 2014
Time Warner Cable Business Class September 2013 - February 2014
Time Warner Cable Business Class September 2011 - September 2013
ADT Security Services February 2010 - July 2011
Dominion Enterprises June 2006 - April 2009
homes.com March 1999 - March 2000
Mr. Tees Imprinted Sportswear February 1998 - February 1999
Republican Party of Florida June 1994 - November 1997
Skills
Cold Calling, Contract Negotiation, Territory, Advertising Sales, Management, Salesforce.com, Direct Sales, Forecasting, Solution Selling, Metro Ethernet, Telecommunications, Sales, Fiber Optics, Account Management, Sales Operations, Apparel, Customer Service, Consulting, Internet, Key Account Development, Negotiation, Networking, Promotions, Sports, Call Centers, Co-location, Sales Management, Sales Presentations, Sales Process, Leadership, New Business Development, Customer Satisfaction
Education
Florida State University 1991 — 1998
Business Administration and Management, General
Tallahassee Community College 1991 — 1993
EY May 2015 - Present
Time Warner Cable February 2014 - May 2015
PwC July 2012 - January 2014
Greenville-Pitt County Chamber of Commerce January 2012 - May 2012
Time Warner Cable Business Class May 2011 - August 2011
Suddenlink Communications August 2010 - April 2011
East Carolina University May 2010 - August 2010
Skills
Microsoft Office, Outlook, PowerPoint, Word, Excel, Access, SQL, Salesforce.com, Constant Contact, MORE campaign software, ChamberMaster web..., Delphi, ICOMS billing software, Vlookup, Indexing, Budgets, Leadership, Microsoft Word, Microsoft Excel, Facebook, Sales, VBA, ITIL v3 Foundations..., Event Planning, Databases, Project Planning, Management, Finance, Marketing, Critical Thinking, Visio, Time Management, Social Networking, Teamwork, Customer Service, Data Analysis, Training
Education
East Carolina University - College of Business 2008 — 2012
BSBA, Managerial Finance
National Sales Engineer March 2015 - Present
Time Warner Cable Business Class January 2010 - Present
Skills
Metro Ethernet, PRI, Long Distance, Private Line, Co-location, Sales Engineering, MPLS, Dark Fiber, Salesforce.com, Managed Services, T1, Telephony, Unified Communications, SIP Trunking, DWDM, Direct Sales, Wireless, VoIP, TDM
Education
DeVry University 2009 — 2011
Bachelor's degree, Business Administration and Management, General
Katherine Gibbs School 1999 — 2001
Associate's degree, Computer Systems Networking and Telecommunications
Time Warner Cable Business Class June 2015 - Present
Frontier Communications September 2014 - June 2015
US Air Force Reserve June 2013 - June 2015
Au'some Candy February 2013 - August 2014
US Air Force Reserve December 2002 - June 2013
Lockheed Martin May 2011 - May 2012
United States Air Force January 2009 - May 2011
Sumter Home Insulators, Inc April 2007 - October 2008
Time Warner Cable April 2004 - April 2007
Merritt Veterinary Supplies 1996 - 1999
Skills
Military, Sales, Sales Process, Sales Presentations, Customer Retention, Troubleshooting, Electronics, Test Equipment, Quality Assurance, Aerospace, Air Force, Security Clearance, DoD, Avionics, Maintenance & Repair, Systems Engineering, Preventive Maintenance, Radar, Military Experience, Military Operations, Salesforce.com
Education
Embry Riddle Aeronautical University-Worldwide 2009 — 2014
Bachelor's of Science, Technical Management, 3.14
Community College of the Air Force 2003 — 2008
Associate's of Applied Science, Avionic Systems Technology
Sumter High School 1997 — 1998
High School Diploma, Everything
Laurence Manning Academy 1994 — 1997
Time Warner Cable Business Class March 2013 - Present
Cbeyond June 2012 - December 2012
ESI Home Improvement/Development Sale's January 2009 - 2011
REMAX Palos Verdes / Execs July 2005 - December 2009
Skills
Direct Sales, Account Management, Solution Selling, Sales Management, Sales, B2B, Cloud Computing, VoIP, IP PBX, Mobile Devices, Networking, Wireless, Salesforce.com, New Business Development, Cold Calling, Online Marketing
Education
El Camino College 2005 — 2009
Associate's degree, Business/Real Estate, 3.4
El Camino College 2005 — 2009
Business/Real Estate
Time Warner Cable Business Class April 2015 - Present
Holiday Retirement January 2014 - May 2014
Concentra October 2012 - September 2013
Bridge Property Manager 2007 - 2009
Case and Associates 2001 - 2007
Skills
Property Management, Sales, Team Building, Strategic Planning, Market Planning, Negotiation, Event Planning, Real Estate, Social Media Marketing, Outlook, Advertising, Microsoft Excel, Online Marketing, Direct Sales, Microsoft Office, Healthcare, Sales Operations, Coaching, B2B, Recruiting, Cold Calling, Social Networking, Lead Generation, Public Relations, Leadership Development
Education
The University of Texas at El Paso 2011 — 2012
Bachelor of Science in Health Promotion, Minor in Business
El Paso Community College 2009 — 2011
Associates in Arts, General Basics
SunStreet Energy Group/ Lennar January 2015 - Present
Time Warner Cable Business Class May 2009 - November 2014
Time Warner Cable October 2007 - May 2009
Time Warner Cable February 2003 - October 2007
Time Warner Cable February 2002 - October 2007
Green Bear Technologies September 2002 - January 2003
AT&T June 2002 - July 2002
Global Crossing Communications November 2000 - March 2002
Skills
Telecommunications, VoIP, Call Centers, Salesforce.com, Wireless, Account Management, Direct Sales, Managed Services, Customer Service, IP, Telephony, Customer Satisfaction, MPLS, Sales, Customer Retention
Education
DeVry University-California 1996 — 2000
Bachelor's degree, Telecommunications Technology/Technician
El Camino College 1996 — 1996
Bachelor's degree, Computer and Information Systems Security/Information Assurance
Honeywell Scanning & Mobility November 2014 - Present
Honeywell Scanning & Mobility April 2014 - October 2014
Time Warner Cable Business Class February 2013 - April 2014
Time Warner Cable July 2012 - February 2013
Hertz August 2010 - February 2013
Skills
Management, Sales, Sales Operations, Customer Service, Data Entry, Analysis, Customer Retention, Marketing, Process Improvement, Troubleshooting, Negotiation, Networking, Client Retention, Technical Support, Public Speaking, Strategic Marketing, Inventory Management, Salesforce.com
Education
East Carolina University 2008 — 2012
Bachelor of Science (BS), Health Services Administration
ADP August 2015 - Present
Time Warner Cable Business Class June 2014 - August 2015
Time Warner Cable Business Class January 2013 - May 2014
Time Warner Cable July 2012 - April 2013
Insight Communications November 2011 - July 2012
Skills
Telecommunications, Telemarketing, B2B, Direct Sales, Optical Fiber, Cold Calling, Enterprise Software, Salesforce.com, Sales Process, VoIP, Leadership, Management, Solution Selling, Customer Retention, Wakeboarding
Education
Florida Southern College 2005 — 2009
Bachelor of Science (BS), Marketing
Time Warner Cable Business Class April 2012 - Present
Cogent Communications September 2011 - April 2012
Cogent Communications November 2010 - September 2011
Edward Jones February 2010 - November 2010
Simons Hardware and Bath August 2008 - November 2009
Net2S March 2006 - July 2008
NIT January 2005 - March 2006
Skills
Account Management, Product Management, Direct Sales, Salesforce.com, Marketing Strategy, Telecommunications, Social Media, Solution Selling, Start-ups, Forecasting, Business Planning, Security, Microsoft Office, Microsoft Excel, Sales, Program Management, Customer Service, Networking, Project Management, New Business Development, Business Development, Sales Management, Sales Operations, Sales Presentations, Personal Style, Business Analysis, Social Media Marketing, Online Advertising, Management, Sales Process, Managed Services, Optical Fiber, MPLS, Co-location, Cold Calling, VoIP, Metro Ethernet, PRI, Ethernet, Wireless, Strategic Partnerships, T1, Broadband, Telephony, SIP Trunking, Internet Services, Customer Retention, Arts
Education
Farmingdale State University of New York 2003 — 2005
BS Computer Security Systems
Salisbury University 2000 — 2003
Time Warner Cable Business Class January 2015 - Present
PictureBliss Photography January 2014 - Present
Time Warner Cable January 2004 - December 2014
Redeemers Church West January 2010 - September 2012
Skills
VoIP, Telecommunications, Troubleshooting, Windows, Telephony, Cabling, System Administration, Active Directory, Computer Hardware, Servers, Hardware, Call Centers, Technical Support, Windows Server, Software Installation, A+ Certified, Ethernet, LAN-WAN, Networking, Routers, VPN, Network Design
Education
Eastland-Fairfield Career and Technical Schools 1995 — 1996
Certificate of completion, Electronics
Time Warner Cable Business Class August 2012 - Present
PAETEC/Windstream December 2010 - January 2013
Optimum Lightpath September 2006 - November 2010
Cablevision September 2006 - November 2010
Reliable Voice & Data July 1994 - September 2006
Skills
Co-location, MPLS, SIP Trunking, Solution Selling, Hosted Services, Managed Services, Ethernet, Metro Ethernet, IP, Channel, Telecommunications, WAN, Telephony, Unified Communications, SIP, VoIP, Data Center, PRI, T1, Wireless, Internet Services, Direct Sales, Strategic Partnerships, Call Centers, Selling, LAN-WAN, Fiber Optics, Broadband, Long Distance, Sales Process, Avaya, Private Line, Dark Fiber, Optical Fiber, Network Design, Channel Partners, Carriers, Salesforce.com, Sales Engineering, Video Conferencing, DWDM, Cloud Computing, SaaS, Cisco Technologies, DSL, Professional Services, IP PBX, Networking, MPLS VPN, DS3
Education
Farmingdale State College
Time Warner Cable Business Class October 2014 - Present
Time Warner Cable Business Class July 2013 - September 2014
Time Warner Cable December 2011 - July 2013
Time Warner Cable November 2009 - December 2011
Time Warner Cable November 2005 - October 2009
Warner Bros. Entertainment Group of Companies 2001 - 2005
Skills
Computer Repair, Surveillance, Technology, Troubleshooting, Documentation, Routers, Access, Outlook, Software Documentation, Technical Support, Hardware, Windows, Computer Hardware, Windows 7, Call Center, Microsoft Office, LAN-WAN, Computer Network..., Customer Service, BMC Remedy, Call Centers, Cisco IOS, Cisco Routers, Windows 8, Technical Writing, Project Management, Routing, Switching, Scripting, WAN Technology, Information Security, Agilent, VPN, Wireless Networking, VoIP, Networking, IP, Switches, Network Design, Network Engineering, Unix, Linux, Ethernet, Servers, WAN, Telecommunications, JDSU Pathtrak, Netcool, Tivoli Integrated Portal, ServAssure Advanced
Education
Keller Graduate School of Management of DeVry University 2014 — 2015
Master's Degree, Network and Communications Management with a concentration in Information Security
DeVry University 2012 — 2014
Bachelor's Degree, Network and Comunications Management, 3.51
Time Warner Cable Business Class March 2008 - Present
Time Warner Cable Business Class February 2008 - Present
Myrtle Beach National Company July 2000 - March 2008
Skills
Metro Ethernet, Co-location, MPLS, Managed Services, Ethernet, VoIP, T1, Sales Engineering, Telephony, Telecommunications, LAN-WAN, Solution Selling, Unified Communications, WAN, Optical Fiber, Networking, IP, Network Security, Hosted Services, Network Design, Broadband, SIP Trunking, Wireless, Data Center, SIP, Fiber Optics, Coaching, Account Management, Business Planning, Change Management, Team Building, Business Analysis, Business Strategy
Education
Florida Institute of Technology 2012 — 2015
BS in IT with a concentration in Network Security, Information Technology
Northeastern University 2007 — 2010
Bachelor's Degree in Information Technology (IT)
Pennsylvania Institute of Technology 1990 — 1993
Associate Degree in Computer Engineering, Computer Engineering
Time Warner Cable Business Class January 2014 - Present
Time Warner Cable Business Class October 2008 - Present
Time Warner Cable Business Class January 2007 - September 2008
Time Warner Cable Business Class May 2005 - December 2007
GBites Healthcare November 2003 - March 2005
iLiant Corporation January 2000 - July 2002
Medic Computer Systems 1983 - 1998
Skills
Top Sales Leader, P&L, Operational Management, Sales, Wireless, Strategy, Leadership, Operations Management, Managed Services, Selling, Telecommunications, Solution Selling, New Business Development, Income Statement, Management, Customer Satisfaction, VoIP, Networking, Contract Negotiation, Co-location, Process Improvement, Product Development, Metro Ethernet, Direct Sales, MPLS, Ethernet, Broadband
Education
DeVry University 2002 — 2003
Computer Engineering Technology, Presidential Honor Society
East Carolina University
E.R. Williams Management Consulting ConsultantFord Motor CompanyJune 2009 - Present
Time Warner Cable Business Class May 2006 - February 2007
Education
Florida State University - College of Business 1984 — 1988
BA, Business Management
GE Healthcare September 2015 - Present
Time Warner Cable Business Class July 2012 - September 2015
T-Mobile May 2011 - June 2012
T-Mobile USA April 2010 - May 2011
T-Mobile September 2007 - April 2010
SunCom Wireless 2005 - 2007
SunCom Wireless 2003 - 2005
Carbis April 2002 - July 2003
Skills
Sales Operations, Sales Management, Forecasting, Leadership, Business Development, Account Management, Strategic Negotiations, Customer Retention, Operating Budgets, Strategic Partnerships, Wireless, Strategy, CRM, Solution Selling, Sales, Customer Satisfaction, B2B, Management, Salesforce.com, Call Centers, Motivation, Contact Center...
Education
Francis Marion University
Bachelor of Science (B.S.), Political Science
Francis Marion University
Bachelor of Science (B.S.), Political Science and Government
Time Warner Cable Business Class August 2015 - Present
Time Warner Cable January 2014 - August 2015
UST Consulting Group April 2007 - January 2014
Comcast June 2012 - January 2013
West East Community Access Network, Inc. June 2008 - July 2012
Sharf, Woodward & Associates January 2007 - March 2007
EMLAC Communications, Inc September 2006 - December 2006
US Telecomm, Inc October 1995 - August 2006
Air Touch May 1993 - September 1995
MCI December 1991 - May 1993
Skills
Active Directory, System Administration, Windows Server, Servers, DNS, Security, TCP/IP, Network Administration, Integration, VPN, Disaster Recovery, Network Security, VMware, Troubleshooting, Healthcare Information..., Hardware, Switches, VoIP, Operating Systems, EMR, EHR, Microsoft Exchange, Microsoft Office, Java, C++, HTML, DHCP, XP, LAN/WAN, FTP, Windows 7, MySQL, VLAN, PHP, JavaScript, VB.NET, SMTP, Adobe Creative Suite, WINS, Telnet, NAT, Computer Hardware, Firewalls, Cisco, Virtualization, Linux, Windows Server 2003, Routers, IIS, Telecommunications
Education
Excelsior College
Bachelor of Science, Information Technology
University of Illinois at Chicago
MSHI, Health Informatics
Time Warner Cable Business Class June 2013 - Present
Skills
Managed Services, Call Centers, VoIP, Broadband, Ethernet, T1, Wireless, Unified Communications, MPLS, Co-location, SIP Trunking, Metro Ethernet, Optical Fiber, IP, Networking, Sales Operations
Education
Marion High School Marion, SC 1994 — 1998
High School Diploma, General Studies
Florence-Darlington Technical College
Business Administration and Management, General
Time Warner Cable Business Class December 2012 - October 2014
WVT Communications Group / USA DataNet December 2009 - February 2012
Nortel July 2006 - November 2008
Cypress Health Care Management October 2003 - July 2006
AT&T Signature Global Client Group October 2002 - October 2003
Verio/NTT October 2000 - October 2002
Skills
Telecommunications, Sales Management, New Business Development, Channel, Professional Services, Strategic Planning, Marketing Strategy, Market Research, Budgeting, Business Process, Contract Negotiation, Team Building, Team Leadership, Project Implementation, Risk Assessment, Risk Management, Compliance Management, Competitive Analysis, Performance Management, Budgets, Direct Sales, Management, Sales Process, Strategy, Selling, Account Management, VoIP, Managed Services, Sales, Unified Communications
Education
Fordham Gabelli School of Business
MBA, Marketing
Pace University
BA, English
Time Warner Cable October 2009 - Present
Time Warner Cable Business Class 2009 - Present
XO Communications 1997 - 2003
Skills
Co-location, Telecommunications, Managed Services, Solution Selling, Unified Communications, IP, Broadband, MPLS, Enterprise Software, Sales Process, Direct Sales, SIP Trunking, WAN, Data Center, Wireless, Cold Calling, SIP, Cloud Computing, SaaS, Sales, New Business Development, Account Management, Selling, Sales Management, Strategic Partnerships, Ethernet, VoIP, Sales Operations, Call Centers, Salesforce.com, Telephony, Channel Partners
Education
Franklin University 1987 — 1992
Thoughtwire Media LLC. July 2015 - Present
Time Warner Cable Business Class November 2012 - July 2015
Workplace Answers January 2012 - July 2012
Childcare Leave of Absence October 2009 - January 2012
Iron Mountain October 2007 - October 2009
AT&T 2000 - 2006
AT&T March 1999 - May 2000
AT&T September 1997 - March 1999
Skills
Sales Process, Account Management, Workplace Harassment, Communication Skills, Proposal Writing, Speech Writing, Territory Management, Territory..., SaaS, Telecommuting, Telecommunications, Audio Conferencing, WebEx, GoToMeeting, Microsoft Office, Salesforce.com, PowerPoint, Microsoft Word, CRM, Sandler, Workplace Relations, Working Remotely, Sales Presentations, Web Collaboration, Risk Management, E-Learning, Compliance, Solution Selling, Lead Generation, New Business Development, Unified Communications, Sales Force Development, Strategic Partnerships, Cold Calling, B2B, Customer Satisfaction, Co-location, Selling, Direct Sales, Marketing, Leadership, Consulting, Sales, Enterprise Software, Customer Retention, Negotiation, Professional Services, Project Management, Channel Partners, Hosted Services
Education
Denison University
Psychology
The Ohio State University
English, Communications
Upper Arlington High School
Time Warner Cable Business Class February 2012 - Present
EarthLink Business March 2007 - February 2012
Deltacom June 2006 - February 2007
BTI Communications May 2003 - December 2005
BTI Communications April 2000 - May 2003
Skills
Inventory Management, Managed Services, MPLS, T1, Sales Management, Telephony, Account Management, Solution Selling, Channel, Unified Communications, Contract Negotiation, SaaS, Sales Operations, Data Center, Call Centers, New Business Development, WAN, Customer Retention, Selling, IP, Ethernet, Customer Satisfaction, Cold Calling, VoIP, Sales, SIP Trunking, Broadband, Key Account Management, Optical Fiber, Hosted Services, SIP, Channel Partners, Co-location, Telecommunications, Cloud Computing, Sales Process, Wireless, Networking, Salesforce.com, Business Development, Leadership, Management, Recruiting, LAN-WAN, Metro Ethernet, Internet Services, Sales Presentations, PRI, Fiber Optics, Customer Experience
Education
Fayetteville State University 1993 — 1997
BS, Business
Time Warner Cable Business Class October 2013 - Present
Time Warner Cable April 2002 - October 2013
Time Warner Cable 1993 - 2009
Skills
Sales Management, Customer Retention, Direct Sales, Marketing Communications, Account Management, Customer Satisfaction, Cold Calling, Team Building
Education
Franklin University 2004 — 2007
MBA, Business
Ohio University 1988 — 1993
Bachelor of Science (BS), Communication
Tangoe August 2011 - Present
Invenio Marketing Solutions May 2010 - July 2011
Time Warner Cable Business Class January 2007 - November 2009
E-LOAN, INC August 2006 - December 2006
New York Mortgage Company January 2004 - July 2006
COMCAST, formerly AT&T September 2001 - January 2004
FLASHCOM, INC January 2000 - December 2000
State Street Bank August 1999 - December 1999
AT&T Wireless October 1996 - June 1997
Skills
Customer Satisfaction, Sales, Workshop Facilitation, Customer Service, Leadership, Negotiation, Process Scheduler, Management, Marketing, Outlook, Microsoft Office, Microsoft Excel, Business Planning, Finance, Software Documentation, PowerPoint, Analytical Skills, Microsoft Word, Broadband, Cabling, Solution Selling, Telecommunications, Salesforce.com, CRM, Cloud Computing, Training, Call Centers, Direct Sales, Enterprise Software, Sales Process, Managed Services, Analysis, Selling, Sales Management, Competitive Analysis, Cold Calling, Sales Operations, Virtualization, Professional Services, Account Management
Education
Florida International University 1996 — 1999
Time Warner Cable Business Class March 2013 - Present
Creative Logic & Design, Inc. June 1993 - February 2013
NDSsi June 2009 - November 2010
K12 Inc. June 2006 - October 2008
Netrix April 1994 - August 1994
Skills
Instructional Design, E-learning, Technical Writing, Captivate, E-learning Development, Instructional Technology, Curriculum Design, Educational Technology, Research, Learning Management, Curriculum Development, Word, Photoshop, Microsoft Office, HTML, Microsoft Word, E-Learning, Project Management, Training, Software Documentation, Analysis, Databases, Blended Learning, Camtasia, Project Planning
Education
George Mason University 2004 — 2006
M.Ed., Instructional Technology
NC State University 1983 — 1986
Certificate, Writing and Editing
Duke University 1977 — 1982
B.S., Computer Science
South-Western City Schools March 2015 - Present
Time Warner Cable Business Class May 2013 - March 2015
Time Warner Cable September 2004 - May 2013
Time Warner Cable September 2003 - September 2004
CompuServe / AOL 2001 - 2003
AOL, LLC 1998 - 2003
Worldcom/UUNet/CompuServe 1995 - 1998
Skills
Routers, TCP/IP, Cisco Technologies, OSPF, Network Design, MPLS, Switches, Ethernet, IP, BGP, VPN, Juniper, LAN-WAN, Network Security, VoIP, Troubleshooting, WAN, Telecommunications, Routing, Network Engineering, Firewalls, F5 BigIP, Computer Network..., Networking
Education
DeVry University 2007 — 2008
Bachelor of Technology (B.Tech.)
DeVry University
Steritech May 2015 - Present
Time Warner Cable Business Class December 2013 - April 2015
Nectar Creative Group 2008 - July 2014
ARAMARK September 2010 - December 2013
Nonprofit Professionals Advisory Group 2008 - December 2009
Dance Studios in MA 2005 - June 2009
Physician Chart Auditors, LLC 2006 - 2009
Total Compliance Solutions 2007 - 2008
Summit Partners 2006 - 2007
Caturano and Company 2002 - 2006
Skills
E-commerce, Branding & Identity, Customer Retention, Volunteer Management, Social Media Outreach, Microsoft Word, SEM, Public Relations, Social Networking, Fundraising, New Business Development, Copywriting, Marketing, Advertising, Marketing Strategy, Newsletters, Corporate Communications, Sales, Social Media Marketing, Strategic Planning
Education
Northeastern University 2002 — 2004
Bachelor of Arts, Corporate Communications
Elon University 2000 — 2002
Communications
Sharon High School
Time Warner Cable Business Class January 2015 - Present
Time Warner Cable Business Class November 2012 - January 2015
XO Communications, XO ONE, XO Interactive September 2001 - June 2012
CapRock Communications/McLeodUSA 2000 - 2002
Camp anokijig 1989 - 1994
Skills
Managed Services, Telecommunications, Solution Selling, SIP Trunking, Co-location, VoIP, Unified Communications, Direct Sales, Ethernet, IP, MPLS, Sales, Salesforce.com, Telephony, Wireless
Education
Denison University 1990 — 1994
History, Political science
Princeton High School 1986 — 1990
Time Warner Cable Business Class February 2014 - Present
LocalEdge November 2012 - March 2014
Penske Truck Leasing May 2010 - December 2012
Great Lakes IT Service November 2009 - May 2010
Sprint December 2007 - November 2009
Ingram Micro 1989 - 2007
Skills
Truck leasing, IT distribution, Sales Management, B2B, Planned Preventative..., IT Service Management, Service Management, Managed Services, Account Management, Channel Partners, Cross-functional Team..., Information Technology, Management, New Business Development, Process Improvement, Sales Operations, Salesforce.com, Selling, Solution Selling, Strategy, Sales Process, Business Development, Sales
Education
State University of New York College at Fredonia 1983 — 1986
BS, Business Administration/Management
Erie Community College 1982 — 1984
Associate of Science (A.S.), Business
Time Warner Cable Business Class May 2014 - Present
Time Warner Cable March 2010 - May 2014
Comcast February 2006 - April 2009
Skills
Technical Support, Troubleshooting, Customer Service, Routers, LAN-WAN, WAN, Call Centers, Broadband, Switches, VoIP, Telecommunications, Telephony, IP, Wireless, TCP/IP, Vendor Management, Active Directory, CompTIA A+ Certification, Customer Satisfaction, CompTIA Network+, Fiber Optic Technology, Alcatel, Juniper Technologies, Cisco Technologies, Microsoft Office, Hardware, Networking, Software Installation
Education
ECPI College of Technology 2011 — 2013
Bachelor of Science (BS), Network Security
Time Warner Cable Business Class June 2013 - Present
Time Warner Cable Business Class July 2012 - June 2013
Time Warner Cable February 2011 - November 2011
Time Warner Cable Business Class July 2009 - February 2011
Time Warner Cable June 2004 - July 2009
Time Warner Cable August 2003 - July 2004
Time Warner Cable August 2001 - July 2003
Time Warner Cable August 2000 - July 2001
Skills
Visio, Salesforce.com, Access, Training, Troubleshooting, Technical Support, Outlook, Management, Quality Assurance, Microsoft Excel, Telecommunications, Computer Network..., Requirements Gathering, Data Analysis, Product Management, MS Project, Process Improvement, Microsoft Office, Call Center, Business Analysis, Windows, VoIP, T1, Customer Service, Integration, Project Management, Team Building, Telephony, Strategic Planning, Salesforce.com..., Security, E-commerce, Help Desk Support, Sales, Custom Objects, Custom Reports, Validation Rules, Apex Data Loader, Break Fix, Solution Architecture, Regression Testing, SQL, Business Analytics, Avaya, Ethernet, Broadband, Call Centers
Education
Fordham University 1998 — 2002
Bachelor of Arts, History
SUNY Empire State College
Bachelor of Arts, Comparative Ethnic Historical Studies
Time Warner Cable Business Class March 2014 - Present
Church on the Rock September 2013 - March 2014
Church on the Rock August 2012 - September 2013
Church on the Rock April 2009 - August 2012
SouthEast Telephone April 2001 - April 2009
Skills
Leadership, Customer Service, Public Speaking, Telecommunications, Training, Strategic Planning, Direct Sales, Public Relations, Sales, Microsoft Office, Social Networking, Project Management, Sales Management, Microsoft Excel, Networking, Metro Ethernet, Cloud Applications, Long-term Customer...
Education
Eastern Kentucky University 1986 — 1990
BBA, Business - Corporate Finance
Autodesk February 2013 - Present
Autodesk November 2006 - Present
Autodesk, Inc November 2006 - Present
Time Warner Cable Business Class April 2005 - September 2006
NTT America December 1998 - December 2005
Advanced Circuits October 1993 - December 1998
Skills
Salesforce.com, Account Management, SaaS, Sales, Solution Selling, New Business Development, Sales Operations, Product Marketing, Team Management, Business Development, Enterprise Software, Leadership, Marketing, Management, E-commerce, Sales Process, Cloud Computing
Education
Florida State University 1987 — 1992
B.S; B.S, Business Administration; Hospitality Management
Florida State University - College of Business 1987 — 1991
B.S. Business, Hospitality, Sales
Cisco Systems August 2005 - Present
Time Warner Cable Business Class August 2000 - August 2005
MCI Worldcom August 1998 - August 2000
MCI Worldcom May 1994 - August 1998
Skills
Sales Management, Contract Negotiations, Key Account Management, Account Management, New Business Development, Telecommunications, Solution Selling, Unified Communications, Team Building, Managed Services, Contract Negotiation, Consultative Selling, Strategic Planning, Negotiation, Mobile, Team Leadership, Channel, Salesforce.com, Cross-functional Team..., IP, Business Strategy, Storage, Mobile Devices, Product Management, Management, Wireless, Sales, Business Intelligence, VoIP, Vendor Management, SaaS, Virtualization, Leadership, Start-ups, Cloud Computing, Data Center, Outsourcing, SIP, Strategic Partnerships, Professional Services, Business Development, Strategy, Cisco Technologies, Security, Channel Partners, Enterprise Software, CRM, International Sales, Sales Process, Sales Presentations
Education
Union University 2007 — 2009
MBA, Business
MBA 1984 — 1988
3.5 GPA
Time Warner Cable Business Class June 2011 - Present
Valpak 2009 - 2011
ADP Dealer Services August 2005 - August 2007
Cingular August 2004 - August 2005
Sprint PCS 1998 - 2003
Skills
Salesforce.com, Direct Sales, Sales Management, Solution Selling, B2B, Sales Process, New Business Development, Marketing Strategy, Telecommunications, Customer Satisfaction, Customer Service, Strategic Partnerships, Contract Negotiation, Negotiation, Team Building, Microsoft Office, Wireless, Team Leadership, Managed Services, Account Management, Cold Calling, Customer Retention, Operations Management, Selling, Retail, Training, Project Management, Strategic Planning, Sales, Sales Operations, Leadership
Education
Erie Community College 1990 — 1993
Clarence Senior High School
Time Warner Cable Business Class September 2013 - Present
Mediacom Communications July 2010 - September 2013
Pellham Commercial Realtors/ Murney Commercial September 2005 - July 2010
Qwest 2004 - 2005
MCI Corporation 2003 - 2004
AT&T 1999 - 2003
ARCH Communications 1989 - 1998
Skills
Microsoft Excel, Salesforce.com, New Hire Orientations, Sales Management, PowerPoint, P&L Accountability, Strategic Hiring, Cross-functional..., Crisis Management, Strategy Implementation, Client Retention..., Sales Incentive Programs, New Business Development, Exceed Sales Goals, Leadership Development, Interdepartmental..., Operational Planning, Interpersonal..., Disciplinary Action, Client Billing, Personal Development, Sales Promotion, Problem Solving, Commercial Real Estate, Sales Leadership..., C-Level Relationships, C-Level Negotiations, Account Management, P&L Analysis, Customer Retention, Telecommunications, B2B, Team Leadership, Data Center, Networking, Income Statement, Telephony, Direct Sales, P&L, VoIP, Unified Communications, Incentive Programs, Managed Services, IP, Interpersonal...
Education
Eastern Michigan University 1977 — 1978
Lake Orion High School 1974 — 1978
Time Warner Cable Business Class September 2012 - Present
AT&T 2007 - 2012
Sprint Nextel 2005 - 2007
Sprint Nextel 2001 - 2003
GST Telecom 2000 - 2001
Skills
MPLS, Wireless, Managed Services, Long Distance, Private Line, VoIP, Co-location, SIP Trunking, Telecommunications, Unified Communications, PRI, Hosted Services, T1, Solution Selling, IP, M2M, Frame Relay, ISDN, ATM networks, CPE, Ethernet, Data Center, Selling, WAN, Cloud Computing, Metro Ethernet, Broadband, SIP, DSL, LAN-WAN, Telephony, Optical Fiber, Network Design, Fiber Optic Networks
Education
University of Phoenix 2013 — 2014
Master's Degree, Information Systems, 4.0
University of Phoenix 2002 — 2004
Bachelor of Science (BS), Information Technology, 3.81
Delaware Technical and Community College-Owens 1993 — 1995
Associate of Arts and Sciences (AAS), Business Administration and Management, General, 3.5
Time Warner Cable Business Class October 2009 - Present
Time Warner Cable 2009 - Present
Rivermine November 2007 - June 2009
Rivermine Software 2007 - 2009
Skills
Wireless, Telecommunications, Managed Services, VoIP, Call Centers, Technical Support, Vendor Management, Start-ups
Education
Help Desk Institute
Certificate, Certified Help Desk Manager
Duquesne University 2001 — 2002
IT Project Mgmt, Masters IT Project Management
Development Dimensions Int'l
Certificate, Certified in Targeted Selection
Southern New Hampshire University 1993 — 1995
Certificate, Personnel & Industrial Relations
Southern New Hampshire University 1990 — 1993
MBA, Business Administration
University of New Hampshire 1985 — 1989
BA, English, Sociology
Time Warner Cable Business Class 2004 - Present
Time Warner Cable 2002 - Present
Electronic Data Systems February 1989 - March 1997
Skills
Strategic Partnerships, Call Centers, Call Center, Managed Services, Sales, Business Development, Marketing Strategy, Lead Generation, VoIP, Telecommunications, Direct Sales, Marketing Communications, Salesforce.com, Solution Selling, Sales Process, B2B, Wireless
Education
Fort Lewis College 1984 — 1988
BA, Business and Marketing
Time Warner Cable Business Class October 2013 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
DeVry University 2007 — 2010
Bachelor of Science (BS), Business Information Systems
ITT Technical Institute 2006 — 2007
Network and System Administration/Administrator
AT&T June 2013 - Present
Time Warner Cable Business Class August 2012 - June 2013
Cox Communications July 2010 - August 2012
Integra Telecom June 2008 - July 2010
Education
Eastern Illinois University 1994 — 1998
BS, Business and Marketing
Time Warner Cable Business Class August 2013 - Present
Bend Broadband December 2012 - May 2013
Centratel Answering Service August 2012 - December 2012
Cox Communications September 2010 - August 2012
Cox Communications March 2008 - January 2010
Cox Communications August 2007 - March 2008
Cox Communications September 2003 - August 2007
Cox Communications October 2001 - September 2003
Bisk Publishing August 2000 - August 2001
Skills
Microsoft Excel, Call Center, Broadband, Telephony, Video, Telecommunications, Customer Satisfaction, Networking, Sales, Customer Service, Social Networking, Microsoft Office, Microsoft Word, Customer Management, Account Management, Cold Calling, Desktop Computers, Home Theater, Firefox, ICOMS, Internet Explorer, Xbox 360, Wii, Landscaping, Gardening, Sales Management, Call Centers
Education
Florida State University 1996 — 1998
Bachelors of Arts, Communications
Tallahassee Community College 1993 — 1996
Associate of Arts (A.A.), Business
Time Warner Cable Business Class January 2015 - Present
VERSA Technologies, Inc March 2014 - January 2015
Sprint-Nextel October 2008 - March 2014
Sprint Business September 1998 - October 2009
Business Machines Inc January 1998 - August 1998
Check Cashing Services November 1996 - January 1998
ONLINE Information Services March 1992 - November 1996
Skills
Sales, Sales Operations, Management, Training, Telecommunications, Project Planning, Cold Calling, Customer Service, Marketing, Customer Satisfaction, Customer Retention, Salesforce.com, Strategic Planning, Networking, Retail, Wireless, Call Centers, Account Management, Sales Management, Direct Sales, Solution Selling, New Business Development, Sales Process
Education
East Carolina University 1992 — 1996
History
East Carolina University
History
East Carolina University
History
East Carolina University
History
Time Warner Cable Business Class 2011 - Present
Mazzone Management Group 2010 - 2010
TransFirst 2001 - 2007
American Express 1983 - 1999
Education
Fordham University
Bachelor of Science (B.S.)
Time Warner Cable Business Class October 2010 - Present
Time Warner Cable August 2013 - January 2014
Time Warner Cable June 2012 - June 2013
Skills
Telecommunications, VoIP, IP, Wireless, Ethernet, Telephony, Network Design, WAN, Data Center, Switches, Call Centers
Education
Erie Community College
Associate of Arts and Sciences (AAS), Telecommunications Technology/Technician
Time Warner Cable Business Class February 2013 - Present
Time Warner Cable Business Class October 2011 - February 2013
XO Communications August 2010 - October 2011
Broadview Networks 2003 - 2010
BestWeb Corporation 1997 - 2003
J.Walter Thompson 1987 - 1996
Skills
Integration, Co-location, MPLS, Telecommunications, SIP Trunking, Managed Services, WAN, Channel, PRI, Unified Communications, Sales Engineering, IP, Cisco Technologies, T1, Hosted Services, Wireless, Metro Ethernet, SaaS, VoIP, SIP, Ethernet, Solution Selling, Telephony, Cloud Computing, Data Center, Salesforce.com, DSL, IP PBX, Avaya, Optical Fiber, Network Design, Internet Services, Fiber Optics, Direct Sales, Broadband, Professional Services, LAN-WAN, Long Distance, Channel Partners, TDM, DWDM, Call Centers, Carrier Ethernet, Network Architecture, Frame Relay, MPLS VPN, QoS, ISDN, Carriers, ATM networks
Education
Fordham University 1979 — 1983
B.S., Business Administration
Alcatel-Lucent April 2013 - Present
Crown castle July 2012 - Present
Alcatel-Lucent March 2014 - August 2014
Time Warner Cable Business Class June 1995 - April 2012
Skills
Fiber Optics, Customer Service, Ethernet, VoIP, Telecommunications, Broadband, Wireless, Training, Telephony, Managed Services, Call Centers, Vendor Management, Networking, Computer Network..., IP, Management, Optical Fiber, Project Management
Education
NCTI 1996 — 2002
Master tech, Telecom
El Camino College 1984 — 1986
Criminal law
Time Warner Cable Business Class September 2007 - Present
Education
ECPI College of Technology 2003 — 2006
Information Technology, Computer Network Technology
Time Warner Cable Business Class October 2001 - Present
Rich Products Corporation 1999 - 2001
Education
Erie Community College
InfoStructure Solutions January 2013 - Present
Time Warner Cable Business Class April 2011 - February 2013
Time Warner Cable November 2010 - April 2011
Winston-Salem Healthcare Pharmacy August 2010 - November 2010
Skills
Fiber Optics, Troubleshooting, Ethernet, Metro Ethernet, Broadband, T1, VoIP, SIP, SIP Trunking, Telecommunications, MPLS, IP, DOCSIS, PRI, DWDM, WAN, Computer Network..., BGP, Wireless, Optical Fiber, Network Administration, Telephony, Unified Communications, Managed Services, TCP/IP, Switches, SNMP, Linux, C++, Powershell, C#, Java, Technical Writing, SQL, PostgreSQL, Network Monitoring Tools, Programming, JavaScript, Sonicwall, Cisco Technologies, Cisco IOS
Education
Forsyth Technical Community College 2007 — 2009
University of North Carolina at Greensboro 2005 — 2007
Verizon Business, USA March 2010 - Present
Time Warner Cable Business Class 2007 - 2009
IBM 2005 - 2008
Education
East Carolina University
Master's degree (MS) in Technology Systems (Information Security ), Information Security
North Carolina Central University
Master's degree (MLS) in Information and Library Science
North Carolina State University
Bachelor of Science (BSc) in Computer Science, System, Networking, and LAN/WAN Management/Manager
Wake Technical Community College
Associate's degree, Computer Science
Time Warner Cable Business Class February 2014 - Present
Time Warner Cable 2015 - 2015
First Reliance Bank 2006 - 2006
Skills
VoIP, Telecommunications, Windows Server, Call Centers, Ethernet, Troubleshooting, Networking, Wireless Networking, TCP/IP, Customer Service, IP, Managed Services
Education
Florence-Darlington Technical College 2002 — 2006
Associate’s Degree, Computer Technology/Computer Systems Technology
Time Warner Cable Business Class November 2014 - Present
DukeNet Communications June 2013 - 2014
Time Warner Cable 2012 - 2013
Windstream Communications 2010 - 2012
Verizon Communications October 1991 - April 2006
Skills
Vendor Management, Telecommunications, Program Management, Process Improvement, Customer Service, Cross-functional Team..., Project Management, Training, Team Leadership, Team Building, Leadership, Call Centers, Management, Supervisory Skills, Program Development, Customer Satisfaction, Customer Experience, Customer Relations, Customer Retention, VoIP, Public Speaking
Education
Duquesne University
Time Warner Cable Business Class May 2015 - Present
Time Warner Cable Media July 2013 - Present
Charlotte Mecklenburg Schools August 2008 - July 2013
PGCPS August 2004 - July 2008
Central Intelligence Agency October 2000 - July 2004
Nortel Networks May 1998 - October 2000
Skills
Classroom Management, Tutoring, Coaching, Lesson Planning, Curriculum Development, Teaching, Curriculum Design, Teacher Training, Differentiated..., Educational Technology, Educational Leadership, K-12, ESL, Classroom, Instructional Technology, Technology Integration, Staff Development, Algebra, Elementary Education, Gifted Education, Literacy, Mathematics Education, Special Education, Instructional Design, Networking, Cisco Routers, Cisco IOS, Cisco Technologies, Switches, TCP/IP
Education
Fayetteville State University 1994 — 1998
BS, Computer Science
CMS
Time Warner Cable Business Class May 2013 - Present
Time Warner Cable Business Class June 2012 - Present
Time Warner Cable March 2007 - February 2011
Skills
Managed Services, VoIP, Wireless, IP, Ethernet, Telecommunications, MPLS, CCNA, CCDA, LAN-WAN, Elan, EPL, EVPL, VPLS
Education
Franklin University 2014 — 2016
Bachelor’s Degree, Information Technology, 4.0
Wake Technical Community College 2011 — 2013
Associate of Science (A.S.), Network and System Administration/Administrator, 3.45
Pennsylvania College of Technology 2003 — 2006
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Time Warner Cable Business Class July 2010 - Present
Skills
Telecommunications, VoIP, MPLS, Wireless, Ethernet, Broadband, IP, Telephony, Fiber Optics, Optical Fiber
Education
DeVry University-Illinois
Associate's degree, Electronics Engineering
Time Warner Cable Business Class January 2011 - March 2013
AT&T Yellow Pages March 1996 - December 2010
M&I Enterprises February 1991 - January 1996
Skills
Outside Sales, Advertising, Marketing, Telecommunications, Online Advertising, Customer Service, Lead Generation, New Business Development, IT Solutions, Small Business, Consulting, Key Account Management, Negotiation, Networking, Strategic Planning, Promotions, Project Management, Contract Negotiation, Research, Translation, Windows, Marketing Strategy, Account Management, Direct Sales, Sales, B2B, Online Marketing, Social Media Marketing, Digital Marketing, Social Media, Social Networking
Education
El Paso Community College
55 credit hours