Time Warner Cable Business Class
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Time Warner Cable Business Class Employees
Time Warner Cable Business Class July 2015 - Present
Cox Communications January 2013 - May 2014
Bank of America July 2012 - October 2012
AT&T Mobility 2007 - 2011
Circuit City 2003 - 2007
Skills
Telecommunications, Wireless, Sales, Leadership, Call Centers, Account Management, Customer Service, Customer Satisfaction, Sales Management, Cellular Communications, VoIP, Mobile Devices, GSM, Managed Services, Ethernet, Team Leadership, IP, LTE, 3G, UMTS, CDMA, MPLS, Customer Retention, Customer Experience, Direct Sales
Education
California State University-Fullerton 2011 — 2015
Bachelor's Degree, Criminal Justice/Police Science
Saddleback College 2005 — 2011
General Education, Criminal Justice/Police Science
Time Warner Cable Business Class November 2014 - Present
Windstream Communications December 2013 - October 2014
Sprint April 2012 - December 2013
Anneler Technology Group 2009 - 2013
Cheney Door Company December 2009 - April 2012
Guitar Center June 2008 - December 2008
Butler Community College 2006 - 2008
Skills
Solution Selling, Direct Sales, Leadership, B2B, Telecommunications, Networking, Customer Retention, Sales, Account Management, Strategy, Management, Marketing Strategy, Sales Process, Business Intelligence, Cloud Computing
Education
Butler County Community College 2006 — 2008
Required Courses for Associates Degree, Liberal Arts and Sciences, General Studies and Humanities
Time Warner Cable Business Class March 2015 - Present
iReal-Agent.com February 2014 - Present
Time Warner Cable October 2014 - March 2015
Layrite Deluxe Pomade April 2014 - July 2014
Cox Communications October 2011 - March 2014
T-Mobile May 2011 - October 2011
Sprint September 2007 - June 2010
Skills
Salesforce.com, Sales Management, CRM, Selling, Customer Retention, Real Estate, Sales, Customer Satisfaction, Lead Generation, Time Management, Sales Operations, Microsoft Office, Outlook, Entrepreneurship, Marketing, Customer Service, Account Management, Direct Sales, Management, Leadership, Team Building, Sales Process, Cold Calling, Telecommunications, Team Leadership, New Business Development, Call Centers
Education
California State University-Fullerton 2006 — 2008
Landmark Dividend LLC July 2015 - Present
Level 3 Communications January 2014 - November 2014
SimplexGrinnell March 2012 - September 2013
Time Warner Cable Business Class January 2011 - March 2012
VERIZON COMMUNICATIONS, INC November 2006 - June 2010
CXtec April 2006 - November 2006
AT&T April 2003 - December 2003
AT&T 2000 - 2003
Skills
Cold Calling, Telecommunications, New Business Development, Solution Selling, Sales Operations, B2B, Ethernet, Consultative Selling, Account Management, Leadership, Networking, Customer Service, Salesforce.com, Colocation, Sales Process, VoIP, PRI, Cloud Computing, WAN, High Speed Internet, Fiber, Telecommunication..., Metro Ethernet, Point to Point, Big Data, Customer Relations, Marketing, Management, Direct Sales, Territory, Internet Access, Training, Optical Fiber, Managed Services, Managed Security..., Microsoft Office, Small Business, Access Control, Alarm Systems, Sales, Amazon Web Services..., Unified Communications, Customer Retention, Telephony, Co-location
Education
Bowling Green State University 1996 — 2000
Bachelor of Arts, Communication
VERIZON COMMUNICATIONS
Time Warner Cable Business Training 2011 — 2011
Time Warner Cable Business Class January 2015 - Present
Time Warner Cable Direct Sales Division August 2012 - December 2014
EZGO / Textron November 2007 - July 2012
Skills
Sales, New Business Development, Account Management, Marketing, Advertising, Marketing Strategy, Bilingual Communications, Leadership, Social Networking
Education
University of Cincinnati 2001 — 2004
Associate of Arts (A.A.), Secondary Education and Teaching
Bowling Green State University 1993 — 1995
Social Psychology
Time Warner Cable Business Class October 2014 - Present
Time Warner Cable Business Class March 2013 - October 2014
Skills
Account Management, Solution Selling, B2B, Microsoft Office, Managed Services, Telecommunications, Sales Management, VoIP, Salesforce.com, Business Development, Sales, Direct Sales, Cold Calling, CRM, Customer Retention, Sales Process, Customer Satisfaction, Fiber Optic Cable, Coax, Team Leadership
Education
California State University-Dominguez Hills 2010 — 2015
Bachelor of Arts (BA), Psychology
Time Warner Cable Business Class November 2012 - Present
One More Season/www.onemoreseason.com May 2009 - Present
Hessler Worldwide LLC September 2009 - November 2012
Hessler Worldwide LLC. September 2009 - November 2012
Randall Mortgage Services LLC January 2004 - July 2007
United Studios of America January 1997 - January 2004
R L POLK AND CO. January 1994 - January 1995
Footlocker Inc. June 1990 - July 1992
Skills
Retail, Team Building, Customer Service, Negotiation, New Business Development, Advertising, New Hire Training, Goal Oriented, Creativity, Humor, Direct Sales, Public Speaking
Education
Bowling Green State University 1986 — 1991
Bachelor of Applied Science (BASc)
Upper Arlington High School 1984 — 1986
Long Eaton Grammar School 1979 — 1984
Time Warner Cable Business Class June 2015 - Present
Worldwide Golf Enterprises October 2006 - June 2015
Skills
Customer Service, Management, Retail, Sales, Inventory Management, Manufacturing, Merchandising, Sales Operations, Account Management, B2B, Sales Management, Sales Process, Direct Sales, Customer Retention
Education
California State University-Fullerton
Organizational Communication
Orange Coast College
AA, Business Administration and Management, General
Time Warner Cable Business Class March 2003 - Present
Time Warner Cable Business Class March 2003 - March 2005
US Army January 1989 - February 2003
AT&T October 1999 - May 2001
CompuCom April 1997 - May 1999
Skills
Broadband, Telecommunications, Managed Services, Wireless, Solution Selling, Direct Sales, Salesforce.com, Sales Management, Ethernet, IP, Account Management, VoIP, PRI, DOCSIS, Strategic Partnerships, Sales Process, Cold Calling, Selling, Call Centers, Co-location, MPLS, Optical Fiber, Customer Satisfaction, Unified Communications, B2B, Customer Retention, Telephony, Channel, Fiber Optics, Team Leadership, Sales Operations, New Business Development, Product Management, CRM, Cloud Computing, Contract Negotiation, Metro Ethernet, SIP Trunking, Data Center, Leadership, Sales, Business Strategy
Education
Boston University 1990 — 1992
M. Ed, Human Res. Dev
Furman University 1984 — 1988
Bachlor of Arts, Business Administration
XO Communications September 2014 - Present
Time Warner Cable Business Class October 2012 - August 2014
Cogent Communications October 2011 - October 2012
WebVisible September 2009 - September 2011
Enterprise Rent-A-Car June 2007 - August 2009
InterVarsity Christian Fellowship/USA June 2005 - June 2007
LAGRANT COMMUNICATIONS January 2006 - May 2006
Skills
Cold Calling, Salesforce.com, Account Management, Direct Sales, Sales, Lead Generation, B2B, Sales Process, Sales Management, Social Networking, New Business Development, Qualifying Prospects, Marketing, Social Media Marketing, Online Advertising, SEM, Social Media, Applicant Tracking..., Recruiting, Advertising, Selling, Online Marketing, SEO, Mobile Marketing, Digital Marketing, Networking, Google Adwords, Management, Solution Selling, PPC
Education
California State University-Dominguez Hills 2002 — 2006
BA, Communications
California State University-Dominguez Hills 2002 — 2006
Bachelor of Arts (B.A.), Communications
Time Warner Cable Business Class October 2012 - Present
Triumph Realty, Inc 2003 - Present
Windstream Communications March 2010 - September 2012
Qwest Communications January 2009 - 2009
LOGOS Communications, Inc. 2002 - 2003
Vanguard Managed Solutions 2000 - 2002
Digital Data Solutions Inc. 1993 - 2000
Exel Logistics 1986 - 1993
Skills
VoIP, Unified Communications, SIP Trunking, Solution Selling, Co-location, MPLS, Data Center, Managed Services, Telecommunications, Account Management, Telephony, Cloud Computing, Hosted Services, Wireless, Salesforce.com, Sales Process, Selling, LAN-WAN, Call Centers, Networking, Ethernet, Professional Services, SaaS, T1, Direct Sales, WAN, Channel Partners, Cold Calling, IP, Sales
Education
Bowling Green State University 1981 — 1985
BSBA, Management Information Systems
Lancaster High School 1977 — 1981
Diploma, College Prep
Buttross Properties 2002 - 2015
Time Warner Cable Business Class March 2012 - July 2013
Timberline 1 Managed Schools 2009 - 2010
Comfort Suites Killeen 2008 - 2009
First National Bank Texas 2006 - 2008
ERA Colonial 2002 - 2005
Skills
Financial Operations, Mentoring, Strategic Consulting, Business Networking, Business to Business..., Public Speaking, Youth Empowerment, Youth Ministry, Compassionate Service, Data Analysis, Streamlining Work..., Organization, Situational Leadership, Leadership Development, Personal Development, Adult Education, Higher Education, Highly personable, High Integrity, B2B, Integrity, Archival Research, PastPerfect, Microfilm, Dewey Decimal System, Direct Sales, Social Networking, Selling, System Administration, Leadership, VoIP, Salesforce.com, Sales Process, Coaching, Referrals, Critical Thinking, Marketing, Small Business, Real Estate, Networking, Online Marketing, Fundraising, Team Building, Contract Negotiation, Sales, Customer Service, Management, Training, Microsoft Office
Education
Brigham Young University - Idaho 2013 — 2016
Associate's Degree, Family History Research/Archival Studies, 4.0
Time Warner Cable Business Class May 2012 - Present
Cox Enterprises October 1998 - April 2012
Skills
Telecommunications, Salesforce.com, Co-location, Solution Selling, Account Management, VoIP, Data Center, Direct Sales, Sales Management, Customer Retention, Managed Services, MPLS, Cold Calling, Telephony, Broadband, Call Centers, Wireless, SIP Trunking, Ethernet, Metro Ethernet, Unified Communications, IP, Optical Fiber, Internet Services, WAN, PRI, Hosted Services
Education
California State Polytechnic University-Pomona
Time Warner Cable Business Class November 2005 - Present
Bear Realty of Kenosha, Inc. August 1993 - February 2005
Gallagher Corporation July 1990 - August 1993
KISS Computer Corporation December 1984 - July 1990
Skills
Networking, Management, Leadership, Customer Satisfaction, Project Management, Training, Network Administration, Website Development, Marketing, Video Editing, Telecommunications, Troubleshooting, Customer Experience, Account Management, Managed Services, Sales Process, Cold Calling, Selling, Real Estate, Technical Support, Vendor Management, Recruiting, Wireless, Salesforce.com, Customer Retention, VoIP, Telephony, Team Building, Direct Sales, Solution Selling, Writing, Computers, Sales, Customer Service, Web Design, System Administration, Team Leadership, Microsoft Office, Analysis, Cross-functional Team..., Video, Residential Homes, Process Improvement, Photoshop, Contract Negotiation, Negotiation, Project Planning, Project Coordination, Marketing Strategy, Designing Marketing...
Education
Carthage College 1981 — 1985
Bachelor of Arts (B.A.), Marketing, Psychology. Minors in Business Administration, Computer Science, History
Tremper High School 1979 — 1981
High School Diploma, General Studies
NCC Media November 2013 - Present
Speakkellz.com November 2013 - Present
Time Warner Cable Business Class February 2012 - December 2013
Warner Music Group September 2010 - March 2012
Time Warner Cable July 2011 - February 2012
F. Murrary Ford PR February 2010 - February 2012
Time Warner Cable June 2007 - July 2011
Skills
Contract Management, Online Marketing, Account Management, Online Research, Telecommunications, Digital Marketing, B2B, Salesforce.com, Strata View, Strong knowledge and..., Solid business to..., Blogging:...
Education
California State University-Northridge
Cinema and Television Arts, Electronic Media Management
Time Warner Cable Business Class May 2011 - Present
Standards of Excellence October 2010 - May 2011
CORESTAFF Services October 2009 - September 2010
Gavin Newsom Campaign for Governor September 2009 - November 2009
ERVIN AD Integrated Marketing September 2007 - January 2008
Billabong July 2005 - September 2007
Skills
Time Management, Marketing, Marketing Strategy, Temporary Placement, Advertising, Salesforce.com, Trade Shows, Team Leadership, Team Building, Microsoft Excel, Microsoft Office, Social Media Marketing, Merchandising, Marketing Communications, Forecasting, Process Improvement
Education
California State University-Fullerton 2004 — 2007
Bachelor's degree, Communications Journalism Emphasis, Communication and Media Studies
California State University-Fullerton 2000 — 2004
Associate's degree, General Studies
Time Warner Cable Business Class May 2013 - Present
Time Warner Cable March 2012 - May 2013
Insight Communications June 2009 - March 2012
Insight Communications September 2008 - June 2009
Insight Communications December 2006 - September 2008
Skills
Cisco Technologies, Troubleshooting, Testing, Hardware, Networking, Broadband, Computer Network..., Telephony, Cisco IOS, Network Engineering, VoIP, Routing, IP, Network Design, SIP, SNMP, TCP/IP, UDP, JUNOS, Brocade, OSPF, BGP, VLAN, Switching, Juniper Networks MX480, Juniper Networks MX960, Juniper Networks EX4200, Cisco 7609S, Cisco 4900M, Cisco 3750, DOCSIS, PacketCable, MPLS, Juniper Networks, Network Administration, Telecommunications, Wireless, Optical Fiber, Call Centers, Routers, Ethernet, Cabling, Cisco Routers, Juniper Switches, LAN-WAN, Switches, WAN, Technical Support, Security, Network Architecture
Education
Western Kentucky University 2010 — 2011
Bachelor of Science, Computer Information Technology, 3.75
Jefferson Community and Technical College 2006 — 2010
Associate of Applied Science, Information Technology, 3.714
Jefferson Community and Technical College 2012 — 2014
Postbaccalaureate, Business, 3.6
University of Louisville 1999 — 2003
Computer Information Systems
Campbellsville University 1998 — 1998
Computer Information Systems
Time Warner Cable 2014 — 2014
Kepner - Tregoe Problem Solving & Decision Making
Alcatel-Lucent 2013 — 2013
Cisco 2013 — 2013
Juniper Networks 2013 — 2013
Bardstown High School 1994 — 1998
Advanced Diploma
AT&T June 2011 - Present
Time Warner Cable Business Class January 2009 - May 2011
AT&T July 2002 - December 2008
Skills
Co-location, Long Distance, Metro Ethernet, Broadband, IP, Managed Services, Avaya, Cloud Computing, Sales, Customer Retention, Telecommunications..., WAN, SIP, Internet Services, Strategic Partnerships, Sales Process, Data Center, Salesforce.com, Wireless Networking, Selling, Cisco Technologies, Sales Operations, MPLS VPN, B2B
Education
California State University-Fullerton 1986 — 1988
B.A., Communications - Advertising
Time Warner Cable Business Class July 2015 - Present
Time Warner Cable Business Class January 2013 - July 2015
Time Warner Cable Business Classs December 2010 - January 2013
Time Warner Cable May 2010 - December 2010
Time Warner Cable Business Class April 2008 - May 2010
Skills
IP, Networking, Telecommunications, Ethernet, Telephony, LAN-WAN, MPLS, WAN, Optical Fiber, VoIP, Metro Ethernet, Switches, Computer Network..., T1, Broadband, Unified Communications, SIP Trunking, Routers
Education
Brown College 2001 — 2002
PC/LAN
5th 3rd Bank November 2014 - Present
Time Warner Cable Business Class March 2014 - September 2014
Verizon Wireless January 2007 - February 2014
Verizon Wireless Messaging Services 2000 - 2006
Skills
Wireless, Solution Selling, Direct Sales, Telecommunications, Cold Calling, Sales Process, Account Management, Customer Retention, M2M, Sales Operations, Selling, Unified Communications, Mobile Devices, Managed Services, B2B, Cellular Communications, Strategic Partnerships, Salesforce.com, VoIP, Quotas, Mobile Technology, Customer Experience, Sales Presentations, 4G, Call Centers, Wireless Broadband, Mobile Communications, Broadband, Cloud Computing, Wireless Networking, CRM, CDMA, LTE, Team Building, Blackberry, Smartphones, Mobile Broadband, Team Leadership, 3G, Sales, Troubleshooting, Android, Qualifying Prospects, EVDO, Public Safety, iOS, Project Management, Sales Prospecting, Technology Solutions, Telephony
Education
Bowling Green State University 1995 — 1997
Padua Franciscan High School 1991 — 1995
Sanofi Pasteur April 2015 - Present
Quintiles March 2014 - April 2015
Genesis Biotechnology Group March 2013 - April 2014
Ron Spencer Real Estate April 2012 - April 2013
Time Warner Cable Business Class April 2012 - March 2013
Novartis October 2009 - January 2011
Eli Lilly and Company October 2009 - October 2010
Merck & Co., Inc June 2004 - June 2008
Pandora-Gilboa Schools August 1999 - May 2004
Skills
Pharmaceutical Industry, Hospitals, Sales Operations, Teamwork, Pharmaceutical Sales, Endocrinology, Urology, Cardiology, Sales Effectiveness, Neurology, Diabetes, Hypertension, Allergy, Managed Care, Telecommunications, Telephone, Telecommunication...
Education
Bowling Green State University 1999 — 2001
Masters, Education, Educational Administration
Miami University 1995 — 1997
Bachelors of Science, Elementary Education; Natural Sciences
Bath High School
Time Warner Cable Business Class May 2012 - Present
Sprint Nextel May 2004 - May 2012
Pepsi Bottling Group July 1998 - September 2000
Skills
Sales Process, Mobile Devices, Cold Calling, Solution Selling, Sales, VoIP, Account Management, Selling, Strategy, Salesforce.com, Recruiting, Business Development, Enterprise Software, Program Management, Long Distance, Telecommunications, Strategic Planning, Management, SaaS, Business Intelligence, MPLS, Advertising, Channel, Wireless, Sales Operations, Leadership, Ethernet, Co-location, Strategic Partnerships, Networking, SIP Trunking, Direct Sales, Private Line, M2M, Security, Sales Management, Channel Partners, Wireline, Customer Retention, PRI, IP, B2B, Managed Services, Broadband, Hosted Services, Telephony, Cloud Computing, T1
Education
California State University-Fullerton 1991 — 1997
Bachelor of Arts, Administration of Justice
Time Warner Cable Business Class May 2010 - Present
CXtec April 2009 - March 2010
CXtec May 2007 - April 2009
American Home Shield November 2005 - May 2007
Monster March 2004 - June 2005
DoubleTree Guest Suites March 2000 - March 2004
Skills
Solution Selling, Cold Calling, Direct Sales, Sales Process, Salesforce.com, Account Management, B2B, Selling, Sales Management, Telecommunications, Cloud Computing, Data Center, New Business Development, Unified Communications, Key Account Management, Sales, Product Marketing, Ethernet, Telephony, Business Development, Professional Services, VoIP, Managed Services, Co-location, Channel Partners, Wireless, Optical Fiber, Sales Operations, Storage, SaaS, MPLS, Customer Retention, Strategic Partnerships, Sales Presentations, Selling Skills, Lead Generation, Metro Ethernet, PRI, Hosted Services, SIP Trunking, Go-to-market Strategy, Sales Engineering, Broadband, T1, WAN, Long Distance, Call Centers, IP, CRM, Fiber Optics
Education
Bryant University
Bachelor of Science in Business Administration, Hotel and Institutional Management; and Marketing
US Environmental Protection Agency (EPA) August 2012 - Present
U.S. Environmental Protection Agency June 2006 - Present
The Technology Advisor (TEKADVIZOR) February 1998 - Present
Time Warner Cable Business Class 2015 - 2015
JDRF Triangle 2008 - 2010
JDRF Triangle 2008 - 2010
Lockheed Martin Information Technology December 1998 - June 2006
Skills
Project Management, IT Strategy, Program Management, Integration, PMP, Business Intelligence, Software Development, Windows Server, Vendor Management, Databases, Visio, Troubleshooting, Management, Information Technology, Analysis, IT Management, Business Process, Oracle, SharePoint, Project Planning, Lotus Domino, Lotus Notes
Education
Bowling Green State University 1996 — 1998
MS, Industrial Engineering Technology
Bowling Green State University 1991 — 1998
Bachelor of Applied Science (B.A.Sc.), Electrical and Electronics Engineering
Bowling Green State University 1991 — 1996
BS, Electronic Engineering Technology
Duval County Public Schools 2014 - Present
Time Warner Cable Business Class January 2012 - July 2014
Skills
Consultation, Internet, Telecommunications, Ethernet, Computer Security, Networking, Cloud Computing, Customer Service, Co-location, Unified Communications, Solution Selling, VoIP, Metro Ethernet, Contract Negotiation, Direct Sales, Managed Services, New Business Development, Long Distance
Education
Bowling Green State University
The Ohio State University - The Max M. Fisher College of Business
Bachelor of Science, Business
Synchrony Financial April 2015 - Present
Synchrony Financial September 2012 - March 2015
Time Warner Cable Business Class March 2012 - August 2012
Time Warner Cable Business Class February 2011 - February 2012
Time Warner Cable Business Class January 2010 - January 2011
Time Warner Cable February 2009 - December 2009
Accent Energy July 2008 - October 2008
Alliance Data May 2006 - April 2008
GE Capital March 2005 - April 2006
GE Capital October 2003 - February 2005
Skills
Competitive Analysis, Sales Management, Technology Needs..., Product Development, Customer Lifecycle..., Sales, Finance, Business Development, B2B, Leadership, Sales Operations, Direct Sales, Enterprise Software, Selling, Telecommunications, Account Management, Marketing Management, Customer Retention, Call Centers, Marketing Strategy, Team Building, Direct Marketing, Marketing, Management, Relationship Management, Customer Service, CRM, Product Marketing, Sales Process, Networking, Program Management, Solution Selling, Strategic Planning, Marketing Communications, Business Planning, Forecasting, Salesforce.com, Project Management, Strategic Partnerships, Customer Experience, Budgets, Cold Calling
Education
Bowling Green State University 1987 — 1991
BSBA, Marketing - 3.5 GPA
Bevara Building Services January 2015 - Present
USA Track & Field 2008 - Present
Time Warner Cable Business Class March 2013 - December 2014
Carroll University January 2009 - November 2012
Carroll University January 2007 - December 2011
Conley Publishing May 2006 - December 2008
Skills
Fundraising, Project Coordination, Recruitment/Retention, Marketing Communications, Advertising Sales, Graphic Design, Digital Photography, Photo Editing, Project Planning, Data Analysis, Business Management, Coaching, Idea Generation, Team Leadership, Microsoft Office, Social Media, Organizing, Problem Solving, Team Building, Writing, Photography, Youth Mentoring, Management, Commercial Sales, Telecommunications, Customer Service, Social Networking, Teaching, Sales, Follow Through, Cold Calling, Business Relationship..., Networking
Education
Carroll College 1998 — 2002
Bachelor of Science (BS)
Time Warner Cable Business Class October 2013 - Present
tw telecom, inc. January 2003 - September 2013
Usherwood Office Technology 2000 - 2003
TAD Technical Services, Inc. 1997 - 1999
ADP Automatic Data Processing, Inc. 1991 - 1997
Officenter Inc. 1985 - 1991
Skills
Telecommunications, WAN, Account Management, Disaster Recovery, Solution Selling, MPLS, Customer Service, Customer Satisfaction, Business Development, New Business Development, Networking, Direct Sales, B2B, VoIP, Managed Services, Call Centers, Unified Communications, Selling, Telephony, SIP Trunking, Data Center, Metro Ethernet, Co-location, SaaS, Sales, Ethernet
Education
Broome Community College 1981 — 1983
Associates, Computer Science
Maine-Endwell Senior High School
Time Warner Cable Business Class March 2015 - Present
Skills
Sales Process, Selling, B2B, Account Management, Strategy, Sales Operations, Sales, Negotiation, Selling Skills, Process Improvement, Marketing Strategy, Telecommunications, Customer Satisfaction, Business Development
Education
Canisius College 1973 — 1978
BA
Bishop Neumann High School
Time Warner Cable Business Class March 2012 - Present
Insight Communications June 2008 - March 2012
Insight Communications May 2007 - June 2008
Insight Communications November 2006 - May 2007
Jefferson County Sheriff's Office, Kentucky March 2003 - November 2006
Winn Dixie Grocery Stores July 2002 - March 2003
Skills
Call Center, Customer Relations, Troubleshooting, Budgeting, Supervisory Skills, Customer Service, Budgets, VoIP, Call Centers, Customer Satisfaction, Telecommunications, Salesforce.com, Outlook, Process Improvement, Workforce Management, Sales Operations, B2B, Project Management, Project Planning, Wireless, Broadband, Networking, Telephony, Management, Training, Sales, CRM
Education
McKeendre College 2007 — 2008
Certification, Contact Call Center Manegement Certification
Campbellsville University 1997 — 2002
Bachelor's of Science, Mass Communication/Media Studies
Time Warner Cable Business Class September 2012 - Present
City of Columbus - Prosecutor's Division 2007 - 2011
Skills
Telecommunications, VoIP, Call Centers, Cold Calling, Customer Satisfaction, Microsoft Office, Salesforce.com, Customer Service, Microsoft Word
Education
Bradford School 2003 — 2004
Associate of Arts, Office Administration
Columbus State Community College
General
Franklin University
Forensic accounting
CODA-Council on Domestic Abuse March 2013 - Present
Time Warner Cable Business Class February 2009 - Present
Erica Cervantes January 2008 - February 2009
DuPont Sustainable Solutions January 1998 - January 2008
DuPont Sustainable Solutions 2000 - 2007
Skills
VoIP, Sales Presentations, New Business Development, Account Management, Telecommunications, Sales, Solution Selling, Direct Sales, B2B, Cold Calling, Sales Process, Selling, Sales Management, Sales Operations, Managed Services, Salesforce.com, Marketing, Co-location, CRM, Business Development, Networking, MPLS, Broadband, Telephony, Enterprise Software, Cloud Computing, Metro Ethernet, PRI, Training, Customer Experience, SIP Trunking, Optical Fiber, Ethernet
Education
Bradley University 1994 — 1996
Marketing
Time Warner Cable Business Class August 2012 - Present
Black Box Network Services 2011 - July 2012
AT&T 1995 - July 2010
AT&T 2004 - June 2010
SBC 2000 - 2004
SBC 1999 - 2000
Ameritech 1995 - 1999
Sprint Communications July 1985 - April 1995
Sprint December 1993 - March 1995
Sprint November 1992 - December 1993
Skills
Executive Level..., Executive Level..., Sales Management, Sales Presentations, Leadership Development, Territory..., Telecommunications..., Contract Negotiation, Customer Satisfaction, Data Center, Enterprise Software, Managed Services, Metro Ethernet, Networking, Salesforce.com, Telecommunications, Unified Communications, VoIP, Disaster Recovery, IP, MPLS, Security, Solution Selling
Education
Case Western Reserve University 1974 — 1978
BA, Psychology
Time Warner Cable Business Class November 2014 - Present
Toshiba Business Solutions April 2012 - November 2014
Mira Vista Country Club September 2007 - April 2012
River Crest Country Club May 2006 - September 2007
Skills
Customer Service, Golf, Salesforce.com, Solution Selling, Sales Operations, Direct Sales, Cold Calling, Sales, Sales Process, Customer Satisfaction, Account Management, Marketing, Selling, B2B, Leadership, Customer Retention, Team Building, Team Leadership, Event Management, Forecasting, Management
Education
Bucks County Community College 2002 — 2004
Associate's degree, Business Administration and Management, General
Time Warner Cable Business Class October 2012 - Present
Time Warner Cable Business Class June 1997 - October 2012
Chi-Chi's Restaurants February 1994 - January 1997
Skills
Marketing, Event Management, Trade Shows, Editing, Account Management, Direct Sales, Marketing Strategy, Salesforce.com, B2B, Marketing Communications, Solution Selling, Sales Management, Social Media Marketing, Lead Generation, Online Marketing, Sales, Telecommunications, Direct Marketing, Managed Services, Integrated Marketing, Advertising, Unified Communications, Strategic Partnerships, New Business Development, Customer Service, Sales Operations, Product Marketing
Education
Cardinal Stritch University
BSBA, Marketing
PepsiCo Americas Foods-Gamesa Division August 2012 - Present
Time Warner Cable Business Class March 2012 - August 2012
Anycreditautocenter.com March 2005 - June 2012
Barcel USA February 2012 - March 2012
McLane Company October 2011 - February 2012
Coca-Cola January 2006 - June 2011
Tribune Company February 2004 - May 2005
Hoy Newpaper Los Angeles 2004 - 2005
Sigma Alpha Epsilon Fraternity 2000 - 2005
Wells Fargo July 2001 - January 2004
Skills
Bilingual-Spanish, New Business Development, Associate Development, Contract Negotiations, Cold Calling, Sales Management, Strategic Planning, Negotiation, Sales Operations, Account Management, Customer Relations, Customer Service, Competitive Analysis, Team Building, Merchandising, Forecasting, Retail, Vendor Relations, Promotions, Advertising, Contract Negotiation, Inventory Management, Operations Management, Budgeting, Team Leadership, Supply Chain, Supply Chain Management, Purchasing, Coaching, Logistics, Event Planning, Category Management, Problem Solving, Consultative Selling, PowerPoint, Marketing Research, Business Strategy, Employee Relations, Product Marketing, Brand Development, Change Management, Warehousing, Financial Management, Direct Sales, B2B, Selling, Management, Cross-functional Team..., Key Account Development, Key Account Management
Education
California State University-Los Angeles 2002 — 2005
Bachelor of Science, Management
Cerritos College 1995 — 2002
Business Administration, A.A
Warren
Time Warner Cable Business Class April 2013 - May 2015
othercomany.com 1998 - 2015
AT&T Wi-Fi Services April 2012 - September 2012
AT&T Internet Services December 2005 - December 2008
Microsoft September 2001 - June 2005
Dell September 1999 - April 2001
Dell September 1999 - September 2000
AT&T March 1999 - September 1999
Skills
Windows Server, XP, Technical Support, Operating Systems, Troubleshooting, Hardware, Cisco Technologies, Software Installation, Servers, Windows Vista, Routers, Windows, Networking, IP, Microsoft Certified..., Help Desk Support, Routing, Ethernet, Red Hat Linux, Linux Server, Debian, OpenSuse, Suse Linux, Linux System..., DHCP, LAMP, Network Information..., Active Directory, Lync Server, Microsoft Exchange, Asterisk, Cisco IP Telephony
Education
California State University-Long Beach 1998 — 1999
Certificate Multi, Systems Administration
California State University-Los Angeles 1992 — 1994
Certificate Program, Computer Information Systems
California State University-Long Beach 1978 — 1981
B.A, Psychology
Time Warner Cable Business Class April 2011 - Present
Time Warner Cable May 2010 - 2010
Cogent Communications August 2008 - November 2009
XO Communications May 2007 - August 2008
SBC August 2001 - April 2004
XO Communications November 1997 - August 2001
Nextlink Communications 1997 - 2001
SCAN Health Plan 1992 - 1995
Skills
MPLS, VoIP, WAN, Retail, Ethernet, Co-location, Data Center, Wireless, Telecommunications, Disaster Recovery, Salesforce.com, VPN, Cloud Computing, Metro Ethernet, Long Distance, Managed Services, Unified Communications, Direct Sales, PRI, Networking, Sales Operations, Solution Selling, Broadband, Sales, Account Management, IP, Strategic Partnerships, Telephony
Education
California State University-Long Beach 1990 — 1992
Business Administration, Cultural Studies
San Bernardino Valley College 1987 — 1989
AA, Business Administration
Time Warner Cable Business Class June 2015 - Present
Time Warner Cable Business Class May 2013 - May 2015
Time Warner Cable Business Class April 2012 - May 2013
Open Range Communications February 2010 - July 2011
LPGA Jamie Farr Owens Corning Classic July 2008 - July 2009
Bowling Green State University August 2006 - July 2009
Skills
Marketing Communications, Marketing, Salesforce.com, Lead Generation, Event Planning, Event Management, Public Relations, Photoshop, B2B, Social Media, Social Media Marketing, Microsoft Office, Market Research, Training, Adobe Creative Suite, Final Cut Pro, Email Marketing, Social Networking, Budgets, Campaign Strategies, Marketing Budget..., Relationship Management
Education
Bowling Green State University 2005 — 2009
Bachelor's of Arts & Sciences: Communication, BAC, Telecommunications, Focus Area - Marketing, Specialization: Sports Media Research & Writing
Time Warner Cable Business Class October 2014 - Present
Verizon Wireless March 2010 - October 2014
Verizon Wireless July 2009 - February 2010
Boatman Marking October 2008 - June 2009
Skills
Wireless, M2M, Selling, Quotas, Solution Selling, Customer Retention, Cold Calling, Sales, Mobile Technology, Telecommunications, Cellular Communications, Customer Service, Direct Sales, Mobile Devices, Account Management, Wireless Broadband, B2B, 4G, Customer Experience, Strategic Partnerships, Sales Presentations, Microsoft Office, Building Relationships, Team-oriented, Teamwork, Collaborative Problem..., Creative Strategy, Salesforce.com, Mobile Internet, Quota Achievement, Technology Solutions, Cloud Computing, SCADA, Tablets, Mobile Device Management, Public Sector, Delivering ROI, Leading Meetings, Presentations, Mobile Payments, Smart Metering, Fleet Management, Asset Management, Wireless Solutions, Consultative Selling, Meet Deadlines, Relationship Management, Government Contract..., Government Proposals, Local Government
Education
California Baptist University 2012 — 2014
Master of Business Administration (M.B.A.)
California State Polytechnic University 2005 — 2009
Bachelor of Science, Business Administration; International Business
Universidad Cumplutense
CSU Study Abroad
VisitKC October 2014 - Present
Sullivan Higdon & Sink November 2013 - October 2014
Actors with Moxie January 2011 - September 2014
KCPT September 2011 - January 2014
t2 Studios February 2012 - March 2013
Corkscrew Agency January 2010 - December 2011
Barnstorming, Inc. April 2007 - March 2010
KCPT - Shows "Magazine of the Arts" & "Your Investments with Adam Bold" 2008 - 2009
Time Warner Cable Business Class January 2007 - April 2007
EXPOSURE Models and Talent 2002 - 2006
Skills
Workshop and Seminar..., Workshop and Seminar..., Personal and Business..., Video, Broadcast, Social Media, Public Relations, Editing, Writing, Public Speaking, Production, Fundraising, Social Media Marketing, Strategic Planning, Television, Final Cut Pro, Marketing Strategy, Email Marketing, Online Marketing, Marketing Communications, Microsoft Office, Customer Service, Event Management, Media Relations, Non-profits, Advertising, Promotions, New Business Development, Video Production, Customer Relations, Video Editing, Negotiation, Blogging, Budgeting, Product Development, Press Releases, Direct Marketing, Coaching, Content Management, Product Management, Word, Adobe Creative Suite, Storytelling, Digital Media, Marketing, Motion Graphics, Entertainment, Copywriting, Social Networking, Creative Writing
Education
University of Kansas 1993 — 1999
BS Communications, Film/Cinema/Video Studies & English & Women's Studies
Bradley University
Time Warner Cable Business Class March 2013 - Present
Cablevision August 2011 - March 2013
AT&T Mobility June 2011 - July 2011
Sprint Prepaid Group - Boost Mobile/ Virgin Mobile/ Paylo September 2003 - March 2011
Skills
Wireless, Channel, Direct Sales, Telecommunications, Co-location, PRI, SIP Trunking, Account Management, Salesforce.com, Sales Management, Sales Operations, Solution Selling, Strategic Partnerships, Managed Services, B2B, Call Center, Unified Communications, T1, Sales, Leadership, Negotiation, Management, Call Centers, Business Development, Channel Partners, Forecasting, Retail, Training, Customer Satisfaction, Customer Retention, Selling, Team Management, Cold Calling, Telephony, Hosted Services, VoIP, Mobile Devices, MPLS, Broadband, Cloud Computing, SaaS, Metro Ethernet, Ethernet, Product Management, Long Distance, SIP, Sales Presentations, IP, Networking
Education
Briarcliffe College 2010 — 2012
BBA, Business Management
Suffolk County Community College 2007 — 2010
AAS, Business Administration
Randstad USA September 2015 - Present
Time Warner Cable Business Class August 2015 - August 2015
Time Warner Cable May 2011 - June 2012
Time Warner Cable November 2009 - May 2011
Time Warner Cable March 2009 - November 2009
Skills
Sales, Sales Management, Business Strategy, Business Process..., Customer Retention, Retention Management, Retention Strategies, Telecommunications, Telecommunication..., Telecom BSS, Forecasting, Spanish, Team Building, Account Management, Call Centers, Marketing, Troubleshooting, Customer Satisfaction, Training, New Business Development, Salesforce.com, Strategic Planning, Solution Selling, Managed Services, Customer Experience, Direct Sales, Analysis, Selling, Sales Operations, Sales Process, Cold Calling
Education
Ohio Dominican University 2011 — 2013
MBA, Business
Universidad de Alcalá 2006 — 2007
Romance Launguages, Spanish, Magna Cum Laude
Bowling Green State University 2003 — 2007
Bachelor of Arts and Science, Political Science, Cum Laude
Time Warner Cable Business Class September 2013 - Present
Rural Health Telecom March 2013 - August 2013
Windstream Communications October 2011 - March 2013
Mitel July 2010 - October 2011
One Communications January 2009 - June 2010
One Communications January 2003 - January 2009
Choice One Communications 2001 - 2008
Skills
Optical Fiber, IP PBX, SIP Trunking, MPLS, Unified Communications, Telephony, Co-location, Managed Services, Hosted Services, DSL, VoIP, SIP, Ethernet, Internet Services, IP, T1, Solution Selling, PRI, Long Distance, Telecommunications, Cisco Technologies, Direct Sales, Selling, Cloud Computing, Data Center, Fiber Optics, WAN, Broadband, Metro Ethernet, Wireless, Avaya, Network Design, Sales Engineering, LAN-WAN, Video Conferencing, Channel Partners, ATM networks, Call Centers, Frame Relay, TDM, Cabling, DWDM, Network Architecture, Networking, MPLS VPN, VPN, Wireless Networking, IVR, Switches, Computer Network...
Education
Grace Theological Seminary 1976 — 1980
Cedarville University 1971 — 1975
BA, Bible Comprehensive
DMR Communications April 2014 - Present
Time Warner Cable Business Class October 2012 - October 2013
Orkin Pest Control October 2008 - June 2011
Anheuser-Busch June 2002 - August 2008
Donaghy Sales, LLC June 2000 - May 2002
Skills
Problem Solving, Close Attention to..., Leadership, Delivering Results, Presentations, Sales Prospecting, Sales, Salesforce.com, Build Trust, Analyze Information, Closing Deals, Persuasiveness, Analytical Skills, Adaptability, Integrated Pest..., Business Networking, Account Management, Sales Process, Direct Sales, Cold Calling, Sales Operations, Deal Closure, Building Relationships, Selling, Key Account Development
Education
University of Phoenix 2009 — 2011
Master's, Business Administration
California State University-Fresno 1994 — 1999
Bachelor's of Science, Business Administration, Marketing
Lemoore High School 1990 — 1994
Suddenlink Communications June 2011 - Present
Keller Williams Real Estate May 2011 - Present
Rolland Safe and Lock Company January 2010 - April 2011
Time Warner Cable Business Class 1997 - October 2009
Skills
Management, Contract Negotiation, Account Management, New Business Development, Negotiation, Team Building, Selling, Inventory Management, Strategic Planning, Sales
Education
Champions School of Real Estate 2011 — 2011
Real Estate
Brookhaven Community College 1989 — 1992
Time Warner Cable Business Class October 2009 - Present
Pasadena Construction December 2001 - September 2009
Eye-Dreams July 2008 - 2009
Carat Interactive October 2007 - June 2008
PacifiCare February 2006 - April 2006
Skills
Market Research, Marketing Strategy, Online Advertising, Marketing, Management, Project Planning, Forecasting, Salesforce.com, Digital Marketing, Account Management, Social Media, Budgets, B2B, Digital Media, Cold Calling, Public Relations, Access, Analysis, New Business Development, Social Networking, Sales, Sales Management, Business Development, Telecommunications, CRM, Selling, Direct Sales, Direct Marketing, Product Marketing, Strategic Partnerships
Education
California State University-Fullerton 1999 — 2006
BA, Marketing
AM Cards January 2015 - Present
Time Warner Cable Business Class May 2014 - Present
SendoutCards April 2007 - Present
Time Warner Cable Business Class December 2008 - May 2014
BNI Chapter 22 April 2010 - December 2011
Academica Futbol Club February 2006 - August 2008
Glenair February 2006 - July 2007
Enterprise Rent a car 2005 - 2006
Skills
Business Networking, Marketing, Product Development, Entrepreneurship, Sales, Small Business, Leadership, Social Networking, New Business Development, Team Building, Customer Service, Training, Direct Sales, Marketing Strategy, Management, Start-ups, Social Media, Relationship Marketing, Business Planning, Lead Generation, Social Media Marketing, Business Development, Advertising, Blogging, Event Planning, Online Advertising, Selling, Business, Sales Process, Real Estate, Online Marketing, Public Speaking, Web Marketing, Leadership Development, Coaching, Marketing Communications, Strategy
Education
St. John Fisher College 2002 — 2004
BS, Business Management, Concentration in Marketing
Central Connecticut State University 2000 — 2002
Business, Marketing
Time Warner Cable January 2014 - Present
Time Warner Cable Business Class April 2012 - January 2014
Time Warner Cable Business Class January 2011 - November 2012
Premier Equipment LLC July 2010 - January 2011
Time Warner Cable Business Class August 2009 - April 2010
Time Warner Cable July 2007 - August 2009
Time Warner Cable August 2005 - July 2007
Skills
Account Management, Customer Satisfaction, Call Center, Call Centers, Salesforce.com, Sales, Customer Service, Customer Retention, Direct Sales
Education
Syracuse University 2005 — 2007
Bachelor of Arts, Sociology
Canisius College 2002 — 2005
Sociology, Anthropology
Time Warner Cable Business Class September 2011 - Present
CDH Meetings, LLC May 2004 - November 2011
Verizon Wireless, San Diego August 2006 - April 2008
David Green Organization 2004 - 2006
Wyndham International 2002 - 2004
AT&T 1995 - 2002
Skills
Business Development, CRM, Customer Service, E-commerce, Management, Marketing, Negotiation, Networking, Public Speaking, Security, Sourcing, Strategic Planning, Strategy, Trade Shows, Training, Wireless
Education
California Coast University
Bachelor of Science, Business Administration
ServiceRocket June 2015 - Present
billcushard.com October 2010 - Present
ServiceRocket July 2013 - June 2015
Allonhill October 2011 - December 2012
Capella University June 2011 - December 2011
Mt. Diablo ASTD November 2010 - October 2011
The Knowland Group January 2010 - August 2011
Time Warner Cable Business Class May 2009 - January 2010
Accenture January 2008 - February 2009
E*TRADE Financial April 2006 - January 2008
Skills
Instructional Design, Employee Training, E-Learning, Leadership Development, Training, Learning Management..., Content Strategy, Content Marketing, Leadership, Performance Management, Content Writing, Customer Service, Blended Learning, Needs Analysis, Organizational Learning, Learning Management, Salesforce.com, CRM, Start-ups, Performance Improvement, Change Management, Customer Service..., Training Delivery, Performance Consulting, Call Center, Social Learning, ADDIE, Consulting, SaaS, Knowledge Management, Enterprise Social..., Onboarding, Enterprise Software, Mobile Learning, Customer Success, Social Enterprise, Enterprise 2.0, HubSpot, Atlassian JIRA
Education
Pepperdine University, The George L. Graziadio School of Business and Management
MBA, International Business
Capella University
Master of Science in Education, Training and Performance Improvement
University of Denver
BSBA, International Business
Windstream Hosted Solutions August 2015 - Present
Time Warner Cable Business Class May 2012 - Present
Time Warner Cable Business Class November 2011 - May 2012
Leith Automotive Group October 2010 - October 2011
Rentals Unlimited September 2009 - October 2010
Bankers Life and Casualty April 2009 - September 2009
Tri-Boro Construction Supplies May 2008 - January 2009
Skills
Telecommunications, Sales, Account Management, Networking, Cold Calling, Direct Sales, Management, New Business Development, Cloud Computing, Managed Services, Cloud Storage, Hosted Services, Hybrid Cloud, Disaster Recovery, Business Continuity, Cloud Computing IaaS, Customer Service, Sales Management, Sales Operations, Sales Process, Salesforce.com, PRI, Customer Satisfaction, Co-location, Solution Selling, Telephony, Selling, Metro Ethernet, Enterprise Software, WAN, Unified Communications, SaaS, Consulting, VoIP, IT Strategy, Outside Sales, MPLS, Leadership, Dedicated Internet, Sales Prospecting, SIP Trunking, Customer Retention, Marketing, Strategy
Education
Cedarville University 2004 — 2009
Grade School - Self-Educated
Time Warner Cable Business Class April 2011 - Present
XO Communications December 2008 - January 2010
Cox Communications June 2004 - September 2008
Verizon April 1997 - April 2004
MCI Local Services September 1996 - March 1997
Bell Atlantic January 1990 - September 1996
Skills
Co-location, Sales Operations, Telecommunications, Direct Sales, Sales, SIP Trunking, Unified Communications, Data Center, Cloud Computing, CRM, Selling, Customer Retention, Management, Account Management, Vendor Management, Strategic Partnerships, Telephony, Salesforce.com, Cold Calling, Wireless, New Business Development, Call Centers, Sales Management, Sales Process, Contract Negotiation, MPLS, VoIP, IP, Leadership, Solution Selling, Managed Services, Professional Services, Ethernet, Broadband, PRI, SaaS, Metro Ethernet, T1, Hosted Services, Long Distance, Internet Services, B2B, SIP, Channel Partners, Networking, Optical Fiber, Mobile Devices, WAN, Sales Engineering, Customer Experience
Education
Brigham Young University 1974 — 1981
Bachelor of Science (BS), Marketing
The End User Report July 2010 - Present
Time Warner Cable Business Class March 2009 - Present
Time Warner Cable September 2007 - March 2009
PPC March 2006 - April 2007
Eckerd Distribution September 2005 - January 2006
Cardinal Health July 1999 - November 2004
Education
Bryant and Stratton College 2006 — 2007
Associates, Information Technology
Time Warner Cable Business Class November 2014 - Present
Time Warner Cable Business Class November 2010 - Present
Verizon December 2007 - November 2010
Qwest Communications 2001 - 2007
SBC March 2000 - March 2001
Skills
Team Leadership, Solution Selling, Contract Negotiation, SaaS, Business Development, CRM, Key Account Management, Marketing Strategy, Telecommunications, Wireless, Sales Process, Cloud Computing, Start-ups, Data Center, Managed Services, VoIP, Mobile Devices, Salesforce.com, Account Management, Sales Operations, Unified Communications, Professional Services, Channel Partners, Cold Calling, Strategy, Sales, Co-location, Analysis, Selling
Education
California Lutheran University
Business
Time Warner Cable Business Class January 2015 - Present
Aerotek at Bristol-Myers Squibb August 2011 - May 2014
Practice Resources, LLC October 2009 - May 2011
Coldwell Banker Prime Properties May 2001 - May 2009
The MONY Group June 1997 - February 2002
Loretto Management Corp 1987 - 1994
Skills
Project Management, Visio, Software Documentation, Access, Event Planning, Training, Selling, Strategic Planning, Outlook, Microsoft Excel, Management, Microsoft Office, Team Building, Customer Service, Change Management, Negotiation, Cross-functional Team..., Process Improvement, Sales
Education
Bryant and Stratton College 1984 — 1985
Business
Paul V. Moore HS - Central Square 1980 — 1984
Regents, Business
Dolgeville 1979 — 1984
Time Warner Cable Business Class October 2010 - Present
Shared Technologies September 2005 - January 2009
NextiraOne August 2003 - April 2004
T I C Enterprises, LLC August 1993 - January 2003
Skills
SaaS, VoIP, Wireless, Cisco Technologies, Managed Services, Cloud Computing
Education
Xavier University 1980 — 1984
BS, Psychology
California State University-Northridge
Master of Science - Clinical/Community Psych
Time Warner Cable Business Class August 2013 - Present
Windstream Communications January 2009 - August 2013
PAETEC now part of Windstream January 2009 - December 2011
XO Communications May 2008 - January 2009
XO Communications August 2005 - April 2008
XO Communications November 2003 - July 2005
Logix Communications July 1997 - November 2003
Skills
Cloud Storage, Cloud Applications, Hybrid Cloud, MPLS VPN, MPLS Networking, Ethernet, Gigabit Ethernet, Web Application Firewall, Firewalls, Cisco Firewall Security, Voice & Data Convergence, Visio, VoIP, SIP Trunking, Problem Solving, Project Planning, Telecommunications, ISDN, Change Management, Data Center, Team Leadership, Routing, DS3, MPLS, SIP, Telephony, Cloud Computing, Hosted Services, Network Design, Fiber Optics, WAN, IP, PRI, Solution Selling, Managed Services, T1, Co-location, Optical Fiber, Avaya, Unified Communications, Wireless
Education
University of California, Los Angeles 1989 — 1991
Bachelor of Arts (BA)
California State University-Northridge 1987 — 1989
Time-Warner Cable Business Class October 2013 - Present
Time-Warner Cable Business Class February 2013 - October 2013
Capital University November 1997 - July 2012
Cinemagic Communications 1988 - 2010
WCBE-FM 1993 - 1997
Skills
Television, Research, Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Leadership, Microsoft Excel, Budgets, Editing, Higher Education, Project Management, Management, Video Editing, Audio Engineering, Social Media, OS X, Event Management, Social Networking, Facebook, Time Management, Video, Training, Technical Writing, Process Scheduler, Social Media Marketing, Marketing Communications, Technical Support, Marketing, Advertising, Team Leadership, Strategic Planning
Education
Capital University 1988 — 1992
BA, Speech/Broadcasting
Capital University 1988 — 1992
BA, Communication
Oceanic Time Warner Cable Business Class February 2011 - October 2014
Time Warner Cable Business Class September 2009 - February 2011
Time Warner Cable Business Class September 2008 - September 2009
Time Warner Cable May 2003 - September 2008
Adecco Group May 2002 - April 2003
Cirque du Soleil - Dralion March 2002 - June 2002
Akamai Technologies 2000 - 2001
Akamai 1999 - 2000
InterVU 1998 - 1999
Skills
Requirements Analysis, Business Analysis, Program Management, Process Improvement, Change Management, Project Management, Team Leadership, Project Planning, Salesforce.com, Training, Sales Operations, Scorecard, Strategic Planning, Organizational..., Business Development, Operations Management, Customer Service, Cloud Computing, Contract Negotiation, Customer Retention, Account Management, Telecommunications, Customer Satisfaction, Telephony, VoIP, IP, Call Center, Broadband, Sales, Cross-functional Team..., Leadership, Managed Services, Metro Ethernet, Vendor Management, Networking, Troubleshooting, Microsoft Office, Ethernet, DOCSIS, Provisioning, Management, PRI, Sales Management, Software Documentation, Windows, Negotiation, Teamwork, New Business Development, Wireless, Call Centers
Education
California State University-Northridge 2015 — 2015
Certification, Assistive Technology Application Certification Program (ATACP), Expected completion May 2015
Time Warner Cable Business Class October 2014 - Present
T-Mobile September 2012 - May 2014
Sprint Nextel May 2011 - September 2012
AT&T August 2010 - May 2011
SuperMedia LLC February 2003 - June 2010
Verizon October 2002 - February 2003
Skills
B2B, Account Management, Sales Process, Sales, Cold Calling, Lead Generation, Sales Operations, Salesforce.com, Advertising, New Business Development, Solution Selling, Direct Sales, Customer Retention, Business Development, Wireless, Leadership, Customer Service, Online Advertising, Sales Presentations, Sales Management, Social Media Marketing, Selling, Product Marketing, Team Building, Direct Mail, Marketing Strategy, Google Adwords, Strategic Partnerships, Marketing, CRM, Mobile Devices, Competitive Analysis, Telecommunications, Bilingual Proficiency, English-Spanish, Digital Marketing, SEO, SEM, Advertising Sales, Direct Marketing, Email Marketing, VoIP, B2B Marketing, PPC, Social Networking, Product Management, Customer Experience, Building Relationships, Brand Development, Contract Negotiation
Education
SMU School of Engineering 2005 — 2005
Certification, .NET
Brookhaven Community College 1998 — 2000
Associate of Applied Visual Communications, Web Page, Digital/Multimedia and Information Resources Design
Time Warner Cable Business Class April 2010 - Present
Lockheed Martin Corporation August 2005 - August 2009
Systems Manufacturing Corporation March 2004 - August 2005
Greater Binghamton Health Center May 2002 - March 2004
UHS Hospitals September 2001 - May 2002
TradeMC May 2001 - September 2001
Binghamton University November 2000 - April 2001
Skills
Calendaring, Human Resources, Database Admin, Spreadsheets, Event Planning, Team Building, Microsoft Office, Customer Service, Microsoft Excel, Employee Relations, Strategic Planning, Public Speaking, Research, Data Entry, Outlook, Access, Leadership, Workshop Facilitation, Event Management, Social Media, Process Improvement, Program Management, Administrative..., Management, Software Documentation, Training, Telecommunications
Education
Broome Community College
A.S. Program, Marketing Management
Time Warner Cable Business Class April 2013 - Present
Time Warner Business Class Service April 2010 - April 2013
Skills
Sales, Customer Service, PowerPoint, Microsoft Office, Social Media Marketing, Quality Assurance, Time Management, Training, Project Management, Leadership, Customer Satisfaction, Marketing, Team Leadership, Microsoft Excel, Salesforce.com, Management, Telecommunications
Education
California State University-Long Beach - College of Business Administration 2009 — 2013
Bachelor's Degree, Marketing
Golden West College 2003 — 2008
Associate's Degree, General Studies
Time Warner Cable Business Class May 2014 - Present
Cbeyond June 2013 - April 2014
Cbeyond March 2012 - 2014
YOOSCAN January 2011 - November 2011
Skills
Sales Operations, Sales, Cold Calling, Telecommunications, Salesforce.com, Account Management, Marketing, B2B, Sales Presentations, Solution Selling, New Business Development, SaaS, CRM, Cloud Computing, Social Networking, Channel Partners, Customer Retention, Lead Generation, Customer Satisfaction, Direct Sales, Training
Education
California State University-Fullerton 2005 — 2010
B.A, Communications
Time Warner Cable February 2013 - Present
Time Warner Cable February 2013 - Present
Time Warner Cable Business Class June 2012 - February 2013
Time Warner Cable June 2010 - September 2012
Education
Bowling Green State University 2004 — 2008
Bachelor of Applied Science (B.A.Sc.), Human Development and Family Studies, General
Time Warner Cable Business Class February 2015 - Present
Time Warner Cable February 2010 - February 2015
Masters Gallery Foods, Inc. January 2005 - 2008
Skills
Sales Operations, Sales, Account Management, Telecommunications, Broadband, Direct Sales, Customer Service, Customer Retention, Networking, Customer Satisfaction, VoIP, PRI, Salesforce.com, T1, Solution Selling, Wireless, B2B, Fiber Optic Technology, Metro Ethernet, Disaster Recovery, SIP Trunking, Cloud Strategy
Education
Cardinal Stritch University 2014 — 2016
Bachelor's degree, Business Management and Operations
University of Wisconsin-Oshkosh 2008 — 2010
Logistics, Materials, and Supply Chain Management
TelResource, LLC November 2014 - Present
FiberLight, LLC August 2013 - June 2014
Mitel October 2011 - May 2013
Time Warner Cable Business Class January 2011 - October 2011
AT&T April 2003 - October 2010
McLeodUSA April 2001 - April 2003
McLeodUSA February 1997 - April 2003
Apple Farm Management May 1989 - February 1997
Skills
Unified Communications, Managed Services, Co-location, VoIP, Solution Selling, MPLS, SIP Trunking, Telecommunications, Telephony, Direct Sales, Hosted Services, Channel, IP, Call Center, Wireless, Account Management, Selling, Call Centers, Cloud Computing, CRM, Strategy, Start-ups, Networking, Enterprise Software, Management, Channel Partners, SIP, Professional Services, Leadership, WAN, Sales Process, Data Center, Salesforce.com, Ethernet, T1, Mobile Devices, Sales Management, Strategic Partnerships, Video Conferencing, Sales Engineering, LAN-WAN, Broadband, Training, PRI, Marketing, Cisco Technologies, Go-to-market Strategy, IVR, Long Distance, Pre-sales
Education
Carthage College 1990 — 1991
Basic classes
Gateway Technical College and Carthage College
Time Warner Cable Business Class December 2009 - Present
One Communications August 2007 - December 2009
Skills
PRI, Telecommunications, Solution Selling, Direct Sales, Frame Relay, Training, Telemarketing, Co-location, Wireless, SIP Trunking, Salesforce.com, Broadband, MPLS, Managed Services, New Business Development, Sales, Cold Calling, Selling, Unified Communications, Ethernet, Telephony, VoIP, Sales Process, Metro Ethernet, Sales Operations, B2B, Cloud Computing, Account Management
Education
Capital University - School of Management 2004 — 2006
MBA, Marketing
The Ohio State University 1992 — 1997
BS, Marketing
Accelerated Business Results May 2015 - Present
MotivEight, LLC February 2012 - Present
Accelerated Business Results February 2012 - May 2015
Time Warner Cable Business Class April 2010 - March 2012
Time Warner Cable Business Class March 2005 - April 2010
Sprint July 1999 - March 2005
Skills
Business-to-Business..., Telecommunications..., In Field Sales Coaching, Business Networking, Consultative Selling, Sales Presentations, Presentation Skills..., Ethernet, Salesforce.com, Technical Training, Training Delivery, Relationship Cultivation, Problem Solving, Program Implementation, Direct Sales, Inside Sales, Sales Process, Telecommunications, Sales, Coaching, Training, B2B, Selling, VoIP, New Business Development, Sales Operations, Sales Management, Employee Training, Management, Presentation Coaching, Needs Analysis, Cross-functional Team..., Call Centers, Account Management, Marketing, Customer Retention, Workshop Facilitation, Wireless, Customer Satisfaction, Project Management, Cloud Computing, SaaS, Cloud Applications, Solution Selling, CRM, Strategic Planning, Cold Calling, Strategic Partnerships, Managed Services, Business Development
Education
Cardinal Stritch University 2007 — 2009
BS, Strategic Management Information Systems
Milwaukee School of Engineering 2004 — 2007
International Business Engineering
Institute for Professional Excellence in Coaching (iPEC)
Professional Coach Certification, Life and Corporate Coaching
Nicolet High School
Time Warner Cable Business Class May 2012 - Present
Sensing Places LLC 2011 - 2012
Daily Donuts Market & Deli 2009 - 2011
D&D Graphics 2007 - 2009
Mass Media, THQ 2008 - 2008
Rainbow Studios, THQ 2007 - 2008
THINK Together 2005 - 2007
American Communications Network 2004 - 2005
Skills
Team Building, Entrepreneurial Skills, PMBOK, Certified Scrum Master..., Strategic Planning, Certified Project..., Cross-functional..., Process Integration, Scrum, Thought Leadership, Technical Training, Client Relationship..., Six Sigma, Kanban, Agile Project Management, Continuous Improvement, Budget Allocation, Integration, Turnaround, Interpersonal..., Self Starter, Operations Management, Software Development, Results Oriented, Marketing Strategy, Sales Operations, New Business Development, Profit Improvement, Quality Management, Tactical Planning, Zbrush, Change Management, MS Project, Photoshop, 3D Studio Max, Maya, Perforce, Mac OS X, Project Management, CRM, Leadership, SDLC, Game Development, Process Improvement, Management, Telecommunications, Cross-functional Team..., Strategy, Training, Wireless
Education
Project Management Institute 2011 — 2011
Certified Associate in Project Management, Project Management Methodologies
Conscires Agile Practices - Irvine, CA 2011 — 2011
Certified Scrum Master, Agile Scrum Methodologies
California State University-Long Beach 2011 — 2011
Certificate, CCPE, Six Sigma: Total Quality Management
Gnomon School of Visual Effects - Hollywood, CA 2008 — 2009
Certificate, Pixologic Zbrush 3
Art Institute of California - Orange County, CA 2003 — 2007
Bachelor of Science, Game Art and Design
Long Beach Polytechnic High School 1999 — 2003
General Diploma, General Studies, High Honors
Time Warner Cable Business Class August 2013 - Present
Time Warner Cable Business Class July 2011 - Present
Time Warner Cable May 2010 - July 2011
Time Warner Cable May 2008 - May 2010
Time Warner Cable September 2007 - May 2008
Teleperformance October 2005 - September 2007
Teleperformance June 2004 - October 2005
Skills
Optical Fiber, Engineering, Ethernet, Technical Support, Salesforce.com, Management, Remedy AR System, Telecommunications, VoIP, Wireless, MPLS, IP, Customer Satisfaction, Broadband, Managed Services, SONET, Call Centers, Process Scheduler, Selling, Troubleshooting, Switches, Software Installation, Routers, Computer Network..., FTTx, TDM, DOCSIS, DC Power, TCP/IP, Telephony, LAN-WAN, System Deployment, WAN, Cabling, Network Engineering, Fiber Optics, RF, Metro Ethernet, Network Design, Routing, OSPF, BGP, T1, DWDM, VPN, Cisco IOS
Education
Central Carolina Technical College 2002 — 2004
Associates Degree, Computer Technology/Networking, 3.5
Al Mejia, Broker January 2002 - Present
Time Warner Cable Business Class June 2011 - April 2015
Melita International/eShare Communicatons June 1999 - November 2001
Skills
Real Estate, Selling, Contract Negotiation, Direct Sales, New Business Development, Solution Selling, Sales Process, Sales, Negotiation, Account Management, Salesforce.com, Sales Presentations, Sales Management, VoIP, Complex Fiber Network..., Telecommunications, Business Development, CRM, Co-location, Customer Retention, Enterprise Software, Managed Services, Marketing, Networking, Project Management, Sales Operations, Unified Communications
Education
Chapman University 1994 — 1996
BA, Communications, Public Relations
California State University-Fullerton 1991 — 1992
Undergrad General Education
Hire Alternatives February 2015 - May 2015
UPS November 2014 - December 2014
A.M. - Technologies Corporation August 2014 - December 2014
Time Warner Cable Business Class June 2013 - June 2014
Skills
Customer Service, Sales, Time Management, Entrepreneurship, Selling, Social Media, Customer Satisfaction, Social Networking, Cold Calling, Communication Skills, Connector of People, Problem Solving, Public Speaking, Leadership, Microsoft Office, Public Relations
Education
Campbell University 2009 — 2013
BBA;, Business Administration;
Time Warner Cable Business Class January 2013 - Present
Skills
Call Centers, Sales Management, Wireless, Salesforce.com, Sales Process, Managed Services, Unified Communications, Solution Selling, Sales Operations, MPLS, B2B, Telecommunications, Account Management, IP, VoIP, Direct Sales
Education
California State University-Long Beach
Bachelor's degree
1st Choice Staffing, Inc in Azusa, Ca (Satellite Office) February 2015 - Present
1st Choice Staffing October 2013 - Present
Time Warner Cable Business Class July 2010 - October 2013
Cbeyond August 2007 - July 2010
Skills
Sales Operations, Business Development, Sales, Staffing Services, Executive Staffing, Account Management, Enterprise Software, Management, Telecommunication..., Time Management, Hosted Services, Building Relationships, Cloud Applications, IT Service Management, Cloud Computing, Temporary Staffing, Solution Selling, Passion to Succeed, Technical Recruiting, Direct Sales, Executive Sales..., Territory Account..., Relationship Management, Service Account Manager, Salesforce.com, Business Planning, Managed Services, Cold Calling, Sales Process
Education
California State University-Los Angeles 2003 — 2007
Bachelor of Science (BS), Business/Corporate Communications
Cal State LA 2002 — 2007
Communications
Time Warner Cable Business Class December 2012 - January 2015
Skills
Sales, Telecommunications, Account Management, Solution Selling, Customer Service, Management, Sales Management, Sales Operations, Leadership, Direct Sales
Education
California University of Pennsylvania 1998 — 2002
Bachelor's degree, Elementary Education and Teaching
Time Warner Cable Business Class January 2012 - Present
Time Warner Cable Business Class January 2010 - December 2011
Time Warner Cable November 2007 - December 2009
Skills
Telecommunications, VoIP, Wireless, MPLS, Managed Services, IP, Ethernet, Telephony, Unified Communications, Broadband, Solution Selling, Call Centers, Direct Sales, Co-location, Optical Fiber
Education
Elon University - Martha and Spencer Love School of Business 2009 — 2014
Master of Business Administration (MBA), Management
Campbell University 2004 — 2007
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
PCMG May 2015 - Present
IT Infrastructure Agent March 2014 - May 2015
Grande Communications Networks LLC June 2012 - March 2014
Time Warner Cable Business Class November 2010 - June 2012
AboveNet August 2009 - November 2010
Belcan July 2008 - August 2009
AT&T May 2003 - June 2008
Qwest Communications June 2000 - April 2002
Xircom May 1999 - September 1999
Symark Software 1996 - 1999
Skills
Consultative Selling, Solution Selling, Data Center, Metro Ethernet, Fiber, IP, Territory, Colocation, Managed Services, SaaS, Managed Hosting, Cloud Computing, Unified Communications, Direct Sales, Sales Process, Channel, Channel Management, Salesforce.com, Internet Services, MPLS, Contract Negotiations, Cold Calling, VoIP, Sales Engineering, Account Management, Strategic Partnerships, Professional Services, Disaster Recovery, LAN/WAN, Hosting, WAN, Hosted Services, Sales Support, Business Continuity, Telecommunications, T1, Ethernet, Virtualization, Enterprise Software, Product Marketing, New Business Development, Network Design, Cross-functional Team..., Frame Relay, WiFi, PBX, Co-location, Business Development, Telephony, Optical Fiber
Education
California Lutheran University 1992 — 1996
BS Business Administration, Emphasis in Marketing
Coronado 1988 — 1992
High School Diploma
Verizon October 2012 - Present
Level 3 Communications December 2011 - October 2012
XO Communications December 2010 - December 2011
Time Warner Cable-Business Class February 2010 - December 2010
Cogent Communications July 2008 - August 2009
AT&T (SBC/Pacific Bell) July 2001 - July 2008
SBC (Pacific Bell) August 2000 - July 2001
SBC (Pacific Bell) September 1999 - July 2000
SBC (Pacific Bell) May 1998 - September 1999
Pure Energy Productions October 1992 - August 1998
Skills
Managed Services, Internet Services, Telecommunications, Mergers, Resource Management, Isp, Networking, Strategy, Sales Management, Enterprise Software, Sales Process, Account Management, Management, Business Development, Business Strategy, Mergers & Acquisitions, Sales, Unified Communications, Solution Selling, MPLS, Selling, New Business Development, CRM, Lead Generation, Contract Negotiation, Co-location, Data Center, Negotiation, Marketing Strategy, Sales Operations, IP, VoIP, WAN, Competitive Analysis, Cloud Computing, Leadership, Product Management, Direct Sales, Security, Call Centers, Channel Partners, Strategic Partnerships, SaaS, Professional Services, Wireless, Business Intelligence, Salesforce.com, Program Management, Cisco Technologies, Customer Satisfaction
Education
California State University-Fullerton 1986 — 2001
Communications Advertising
Time Warner Cable Business Class January 2011 - Present
Education
New York University 1999 — 2002
Master of Business Administration (MBA), Finance
Boston University 1989 — 1993
Bachelor of Arts (B.A.), Economics and Mathematics
AT&T July 2013 - Present
Time Warner Cable Business Class January 2012 - Present
Skills
Sales & Business..., Strategic & Tactical..., Channel Partner..., Referral Networking, Market & Competitive..., Research & Development..., Telecommunications, MPLS, Cloud Computing, Negotiation, New Business Development, Sales & Revenue..., Direct Sales, Sales Presentations, Sales Enablement, Digital Marketing, Advertising Sales, Sponsorship, Managing social media..., Sales, Account Management, Sales Management, Co-location, Start-ups, VoIP, Managed Services, Strategic Planning, PRI, Fiber Optics, Unified Communications, Customer Satisfaction, Management, Broadband, Wireless, Telephony, Metro Ethernet
Education
California State University-East Bay 1999 — 2001
BA, English
Time Warner Cable - Business Class February 2014 - Present
Time Warner Cable June 2011 - February 2014
Time Warner Cable June 2006 - June 2011
Time Warner Cable 2005 - 2006
2004 - 2005 2004 - 2005
Time Warner Cable November 2003 - April 2004
Wingate Inn - RM Lodging Inc. September 2002 - November 2003
Ramada Inn and Conference Center September 2001 - September 2002
Various Hotel Properties September 1997 - September 2001
Skills
Telephony, DOCSIS, Telecommunications, Call Center, Customer Satisfaction, Customer Experience, Strategy, Vendor Management, Customer Retention, Broadband, VoIP, Cross-functional Team..., Team Leadership, Cable Television, Business Process..., Workforce Management, Call Centers, Operations Management, Budgets, Customer Service, Leadership, Product Management, Quality Assurance, Troubleshooting, Team Building, Management
Education
Capella University 2011 — 2012
BA
Miller Motte College 2003 — 2005
Associate Degree
Johnsonburg Area High School 1992 — 1997
Diploma
Time Warner Cable Business Class August 2011 - Present
RevLocal - ECR November 2010 - August 2011
Quest Software October 2005 - March 2008
Skills
Account Management, Direct Sales, Cold Calling, Sales Management, New Business Development, Marketing Strategy, Sales Process, Marketing, Social Media Marketing, Online Advertising, Social Media, Strategic Planning
Education
Bowling Green State University 2000 — 2005
InterCall March 2014 - Present
Time Warner Cable Business Class May 2012 - March 2014
InterCall August 2009 - May 2012
Clear Channel Radio August 2007 - August 2009
Skills
Solution Selling, B2B, Telephony, Leadership, Direct Sales, Unified Communications, Sales Process, Sales, Cold Calling, Business Development, Selling, Contract Negotiation, Account Management, Team Building, Salesforce.com, Channel, SaaS, Lead Generation, Sales Operations, Call Centers, Marketing, Customer Retention, Managed Services, Strategic Partnerships, Cloud Computing, CRM, New Business Development, Professional Services, Hosted Services, Product Marketing, Enterprise Software, Co-location, Customer Satisfaction, Sales Management, Key Account Management, Competitive Analysis, Telecommunications, Sales Presentations, Networking, Ethernet, MPLS, Management, Wireless, Video Conferencing, Product Management, Vendor Management, Mobile Devices, Customer Experience, Channel Partners, VoIP
Education
Bowling Green State University 2002 — 2006
Bachelor's, Communications
Central Elementary
Central Elementary
the experience engine September 2013 - Present
Rovi October 2012 - September 2013
Rovi February 2011 - October 2012
DivX, Inc. November 2008 - February 2011
Veoh Networks March 2007 - November 2008
mobZilla 2004 - March 2007
Multiple Companies 1996 - 2004
Time Warner Cable Business Class April 2003 - September 2003
Qove Studios 2002 - 2003
Bantu 1999 - 2002
Skills
Mobile Devices, Product Management, User Experience, Streaming Media, User Interface Design, Agile Methodologies, DRM, Web Services, Start-ups, Cloud Computing, Web Video, E-commerce, Usability Testing, Integration, Social Media, Product Requirements, Consumer Electronics, Product Planning, Strategic Partnerships, Agile Project Management, User Interface, System Integration, Web Applications, Social Networking, Scrum, Digital Video, CRM, Content Strategy, Enterprise Software, Strategy, Human-computer..., Social Networking..., Requirements Analysis, DivX, APIs, Mobile Applications, Android, Set Top Box, Interactive TV, Analytics, REST, Experience Management, iBeacons, Location Based Services, Wayfinding, PaaS, SaaS, Text Messaging, Mobile Technology, Digital Media
Education
University of Southern California - Marshall School of Business 2011 — 2013
MBA
Carnegie Mellon University 1995 — 1999
Information & Decision Systems, Human-Computer Interaction
AT&T 2013 - Present
Time Warner Cable Business Class 2011 - 2013
Global Crossing 2011 - 2011
A Plus Payroll 2010 - 2011
XO Communications 2004 - 2010
Cypress Communications 2003 - 2004
Telepacific Communications January 2001 - May 2003
Pagenet Inc 1996 - 2000
Skills
Co-location, VoIP, MPLS, Cloud Computing, IP, Unified Communications, Sales Management, Team Building, SIP Trunking, Cloud Applications, Direct Sales, Solution Selling, Revenue Forecasting, Sales Growth, EBITDA Growth, Staff Retention, Growing Teams, Disaster Recovery, Ethernet, IP Transit, IP VPN, Management, Strategic Partnerships, Telecommunications, Broadband, Selling, Customer Engagement, Cross Functional Team..., Product Management, Business Case, Vendor Management, Project Planning, Relationship Management, Product Life Cycle, Sales Cycle Management, T1, Sales Process, Private Line, SaaS, Managed Services, Hosted Services, Fiber Optics, Optical Fiber, Telephony, Metro Ethernet, Sales Operations, Long Distance, Video Conferencing, B2B, Wireless
Education
California State University-Long Beach
Bachelor of Science
Celeritas Technologies February 2014 - Present
Time Warner Cable Business Class August 2011 - January 2014
Office Depot October 2007 - June 2011
Office Depot August 2006 - October 2007
Office Depot January 2005 - August 2006
Baltimore Ravens July 2004 - September 2004
LDS Philanthropies 2002 - 2004
Skills
Salesforce.com, Marketing Communications, Creative Strategy, New Business Development, Customer Satisfaction, Product Marketing, Market Planning, Public Speaking, Metro Ethernet, High Speed Internet, Broadband Access, Selling, Sales, Solution Selling, B2B, Leadership, Sales Process, Cold Calling, Public Relations, Account Management, Pricing, Sales Management, Management, Training, Sales Presentations, Direct Sales, Negotiation, Contract Negotiation, Marketing Strategy, Team Leadership, Networking, Strategic Planning, Customer Service, Enterprise Software, Marketing, Sales Operations, Business Development, CRM, Team Building
Education
Brigham Young University 1999 — 2004
B.A, Communications; Public Relations emphasis
Time Warner Cable Business Class June 2009 - Present
AT&T Major Markets September 2003 - June 2009
Skills
Managed Services, Telecommunications
Education
California State University-Fullerton 1994 — 1999
Tailor Made Consulting LLC March 2014 - Present
TelePacific Communications March 2013 - February 2014
Time Warner Cable Business Class June 2009 - January 2013
Nexus IS July 2008 - May 2009
AT&T May 2006 - July 2008
ACC Capital Holdings 2004 - 2005
Verizon Business 2003 - 2004
SBC 1998 - 2003
Skills
CRM, Telecommunications, Sales Operations, Management, Program Management, Sales, Cisco Technologies, Strategic Planning, Customer Retention, VoIP, Managed Services, Training, Solution Selling, Channel, Co-location, MPLS, SIP Trunking, Unified Communications, Data Center, WAN, Cloud Computing, SIP, Direct Sales, T1, Ethernet, Sales Process, Technical Sales...
Education
University of La Verne 1999 — 2001
MBA, Information Technology
California Polytechnic State University-San Luis Obispo 1994 — 1998
BS, Business Marketing and Management Information Systems
Time Warner Cable Business Class 2010 - Present
Verizon Business January 2005 - September 2009
Advanced Distribution System, Inc. November 1989 - April 2001
Education
Bowling Green State University 1982 — 1986
Jonathan Alder High School 1978 — 1982
Diploma
Urbana University
Pursuing a Bachelor of Business Administration Degree
Time Warner Cable Business Class March 2010 - Present
Verizon Wireless - Digital Telecom 2008 - 2009
Skills
Direct Sales, Customer Retention, Customer Satisfaction, Account Management, Sales Operations, Sales Process, Sales, Sales Management, Solution Selling, Call Centers, B2B, Wireless, Salesforce.com, Telecommunications, Selling, Sales Presentations, Customer Experience, Customer Service, M2M, CRM, Cold Calling, Quotas
Education
California State University-Northridge 1985 — 1989
Time Warner Cable Business Class February 2015 - Present
Time Warner Cable Business Class April 2014 - February 2015
Time Warner Cable Business Class August 2013 - April 2014
Time Warner Cable Business Class August 2012 - August 2013
Time Warner Cable Business Class December 2010 - August 2012
Time Warner Cable Business Class March 2008 - December 2010
Time Warner Cable Business Class November 2006 - February 2008
Skills
Telecommunications, VoIP, MPLS, Wireless, IP, Salesforce.com, Call Centers, Ethernet, WAN, Networking, Broadband, Troubleshooting, Solution Selling, Managed Services, Optical Fiber, LAN-WAN, Routers, Switches, Computer Network..., Metro Ethernet
Education
Coastal Carolina Community College 2001 — 2002
Information Technology
Carteret Community College
Time Warner Cable Business Class September 2011 - Present
Time Warner Cable Business Class July 2009 - September 2011
Time Warner Cable Business Class July 2009 - August 2010
Skills
Sales, MPLS, Salesforce.com, Account Management, Solution Selling, Management, Sales Management, Managed Services, Direct Sales, Broadband, Customer Retention, Call Centers, Sales Operations, Sales Process, Selling, Telecommunications, Wireless
Education
Chapman University 2007 — 2009
MBA, Management
California State University-Dominguez Hills 2006 — 2007
Bachelors, Pulblic Administration
Well Care Health Care June 2015 - Present
Firstsource Solutions Limited January 2014 - June 2015
University of Louisville Healthcare 2013 - March 2014
Time Warner Cable Business Class January 2010 - October 2013
Brown-Forman January 2008 - June 2009
Charter Communications October 2000 - November 2008
CompUSA February 1999 - June 2005
TEKsystems May 1997 - February 1999
UPS Supply Chain Solutions April 1991 - May 1997
Skills
Cisco Technologies, VoIP, Routers, Active Directory, Switches, Microsoft Servers, Cisco Wireless, Group Policy, OSPF, CCNA, WAN, IP, Network Architecture, Microsoft Exchange, Telecommunications, Troubleshooting, LAN-WAN, Network Engineering, Network Security, Network Administration, Windows Server, Firewalls, VMware, Telephony, VPN, Disaster Recovery, Technical Support, Network Design, MPLS, Data Center, Wireless Networking, Cisco Nexus, Virtualization, DNS, Call Centers, Security, Servers, CCNP, XP, Cisco IOS, System Deployment, Computer Hardware, Routing, Windows 7, TCP/IP, Cloud Computing, Citrix, Cabling, Windows XP
Education
ITT Technical Institute-Louisville 2000 — 2004
Bachelor’s Degree, Information Technology
Sullivan University 1995 — 1997
Cisco Certification, Cisco Certification, A
Brown Mackie College-Louisville 1987 — 1991
Bachelor’s Degree, Information Technology, Electronics and Communications Engineering, A
Time Warner Cable Business Class May 2014 - Present
RDU Airport Authority December 2012 - May 2014
RDU Airport Authority March 2009 - December 2012
Carquest January 2006 - March 2009
Networx ITS January 2005 - February 2006
Eastcoast Mortgage Corp. March 2003 - January 2005
W.G. Williams Contracting October 2001 - March 2003
82nd Airborne Division 1992 - 1996
Skills
CCNA, DCSE, Cisco, Switches, Routers, VoIP, Troubleshooting, Cisco Call Manager, WAN, Network Design, Wireless, IP, Hardware, Network Administration, Computer Hardware, TCP/IP, VPN, Cisco Technologies, Project Management, IT Operations Management, IT Infrastructure..., Team Management, IT Management, Telecommunications, Technical Support, VMware, Wireless Networking, Cisco Routers, MPLS, HP, Networking, Software Documentation, ASA, Software Installation, Data Center, Servers
Education
Campbell University 2007 — 2009
Bachelor of Science: Information Technology and Security, Concentration: Information Technology Management
North Carolina State University - College of Management 1997 — 2001
Business Management/MIS
U.S. Army School of Engineering 1995 — 1995
Civil Engineering, Civil Engineering
Time Warner Cable July 2001 - Present
Time Warner Cable Business Class July 2001 - Present
Time Warner Cable 2001 - 2014
Time Warner Cable Business Class 2007 - 2013
Skills
Call Center, Customer Service, Microsoft Office, Microsoft Excel, Telecommunications, Troubleshooting, HTML, Windows, broadband, networking, Ethernet, Call Centers
Education
Bryant and Stratton College 1990 — 1992
A.O.S Secretarial (WordProcessing), WordProcessing
Time Warner Cable Business Class September 2011 - Present
Wells Fargo 2009 - 2011
Murphy, Murphy, & Murphy, CPAs October 2008 - April 2009
Mission Hills Mortgage 2005 - 2006
Skills
Accounting, Management, Customer Service, Microsoft Office, Microsoft Excel, Sales, QuickBooks, Financial Reporting, Microsoft Word, Marketing, Team Building, Sales Management
Education
California State University-Fullerton 2003 — 2009
Bachelor of Arts (B.A.), Accounting and Finance
AT&T November 2013 - Present
AT&T March 2013 - November 2013
Time Warner Cable Business Class May 2010 - March 2013
Verizon Wireless August 2001 - May 2010
Skills
Telecommunications, Solution Selling, Fiber Optics, Wireless, VoIP, Mobile Devices, Managed Services, Unified Communications, MPLS, Direct Sales, Cloud Computing, Salesforce.com, Business Development, Selling, Broadband, IP, Enterprise Software, Co-location, Optical Fiber, Data Center, Ethernet, Networking, Call Centers, Cisco Technologies, WAN, Channel Partners, Telephony, Professional Services, SIP Trunking, SIP, Sales Process, Network Design, Sales
Education
California State University-Northridge 2006 — 2008
BS, Information Systems
Time Warner Cable Business Class April 2014 - Present
Time Warner Cable August 2012 - Present
Time Warner Cable October 2010 - August 2012
Time Warner Cable January 2008 - February 2010
Time Warner Cable 2007 - 2008
Time Warner Cable February 2005 - January 2007
Skills
Microsoft Office 2007, Sequel Programming, Acquisitions, Process Engineering, Financial Analysis, Financial Reporting, Accounting, Project Implementation, IT Audit, Internal Audit, Program Management, Risk Management, Change Management
Education
Capital University 2008 — 2011
MBA
California State University-Northridge 2003 — 2004
BS in Business Administration
QuickFloridaQuotes Inc April 2010 - Present
Powerful Minds, Inc August 2009 - Present
Public Transportation Specialist, Inc January 2008 - August 2011
Ivtami Intermodal Freight April 2005 - December 2007
Time Warner Cable Business Class 1999 - 2004
Skills
Property & Casualty..., Insurance, Direct Sales, Account Management, VoIP, Sales Management, Telecommunications, Microsoft Excel, Cloud Computing
Education
Florida Agricultural and Mechanical University 1983 — 1989
B. Sc, Architecture
Broward Community College 1981 — 1982
Associate of Arts (A.A.), Architecture
Time Warner Cable Business Class September 2012 - Present
XO Communications August 2011 - September 2012
Cogent Communications March 2009 - August 2011
Omnitron Systems February 2005 - February 2009
Skills
IP Transit, Colocation, Bandwidth, Solution Selling, Consultative Selling, Telecommunications, Managed Services, MPLS, VoIP, Co-location, Business Development, Networking, SIP Trunking, WAN, Enterprise Software, Sales
Education
California State University-Fullerton 1987 — 1992
BS, Business Administration
Time Warner Cable Business Class February 2013 - Present
Calvary Chapel Fontana December 2013 - 2014
TelePacific Communications March 2011 - February 2013
Azusa Unified School District 2008 - 2011
Penske Automotive Group (PAG) / United Auto Group (UAG) 2001 - 2008
Azusa Unified School District 1998 - 2001
Skills
Telecommunications, Account Management, Sales Operations, Cloud Computing, Networking, Leadership, MPLS, Management, Microsoft Office, Project Management, Training, Cold Calling, Telephony, Ethernet, Sales Management, Marketing, Sales Presentations, IP, New Business Development, Vendor Management, B2B, Strategy, Customer Retention, Sales, Disaster Recovery, Negotiation, Recruiting, Consultants, Firewalls, Network Security, Risk Assessment, Small Business, Sales Force Development, Leaders, Human Resources, Talent Acquisition, Risk Management, Operational Risk..., Financial Risk..., Sales Management..., Corporate Sales..., Salesforce.com, WAN, Direct Sales, Call Centers, Solution Selling, Managed Services, EEOC, PROJECT, FMLA
Education
California State University-San Bernardino 2013 — 2014
HUMAN RESOURCES MANAGEMENT, HUMAN RESOURCES
BP 1985 — 1989
University of La Verne
MASTER'S DEGREE, EDUCATION
Time Warner Cable Business Class May 2014 - Present
TelePacific Communications November 2010 - Present
XO Communications April 2004 - August 2010
Allegiance Telecom January 2002 - October 2003
Skills
MPLS, Co-location, SIP Trunking, Managed Services, Unified Communications, Solution Selling, Direct Sales, Sales, Team Leadership, Ethernet, Leadership, VoIP, Hosted Services, Cloud Computing
Education
California State University-Northridge 1994 — 1996
BS, International business, Marketing and Economics
Time Warner Cable Business Class December 2013 - Present
Time Warner Cable - Business Class Division May 2012 - Present
Windstream Communications August 2009 - November 2011
AT&T August 1988 - February 2009
Skills
Managed Services, Unified Communications, Co-location, Solution Selling, Sales Management, VoIP, Direct Sales, MPLS, Hosted Services, Telephony, Account Management, Telecommunications, Salesforce.com, Cloud Computing, Disaster Recovery, Call Centers, Selling, Security, Wireless, Leadership, Vendor Management, SIP Trunking, New Business Development, Data Center, Professional Services, Management, SaaS, Channel Partners, Sales, Strategic Partnerships, Sales Process, Enterprise Software
Education
Bowling Green State University 1979 — 1982
BS in Business Administration, Accounting and Finance
Time Warner Cable Business Class June 2014 - Present
OfficeMax January 2013 - March 2014
PVS Chemicals October 2009 - January 2011
FedEx Services December 2005 - January 2009
Ingram Micro May 1994 - June 2005
Skills
Cisco Technologies, Cloud Computing, Microsoft Office, Windows, Telecommunications, Networking
Education
California State University-Fullerton 1989 — 1993
Bachelor's Degree, Psychology, 3.0
California State University-Fullerton
Bachelor's degree, Psychology
Sprint June 2013 - Present
Time Warner Cable Business Class 2013 - 2013
Verizon Business March 1994 - July 2012
Verizon 1994 - 2010
Skills
Cabling, CPE, Managed Services, Unified Communications, Sales Engineering, MPLS, Co-location, VoIP, SIP Trunking, Adtran, Ethernet, Telephony, Solution Selling, WAN, Professional Services, Call Centers, Security, Hosted Services, Frame Relay, IP, T1, Data Center, Telecommunications, Cloud Computing, SIP, Avaya, LAN-WAN, PRI, Metro Ethernet, Network Design, DWDM, DS3, Wireless, TDM, Cisco Technologies, ATM networks, Voice & Data Convergence, DSL, Optical Fiber, Switches, ISDN, Network Architecture, Internet Services, Juniper, Long Distance, Unified Messaging, Video Conferencing, Internet Access, Network Engineering, Technical Leadership
Education
California State Polytechnic University-Pomona
Time Warner Cable Business Class May 2011 - Present
XO Communications January 2010 - May 2011
TelePacific Communications June 2002 - January 2010
AT&T June 1993 - June 2002
Education
University of Phoenix 1999 — 2001
Master of Arts, Organizational Management
California State Polytechnic University-Pomona 1992 — 1994
Bachelor of Science - International Business and Marketing, Professional Sales
Mt. San Antonio College 1990 — 1992
Associate in Arts, Liberal Arts
Time Warner Cable Business Class April 2013 - Present
T-Mobile (Amtel LLC) April 2011 - April 2013
Telwest Network Solutions November 2010 - December 2011
Randy White Telecom January 2010 - February 2011
Skills
Telecommunications, VoIP, MPLS, Networking, Ethernet, T1, Enterprise Software, DSL, Customer Service, Optical Fiber, Solution Selling, PRI, Co-location, Managed Services, Telephony, Unified Communications, SIP Trunking, Hosted Services, IP, Wireless, SIP, Sales Process, Data Center, WAN, Internet Services, Salesforce.com, Broadband, Cloud Computing, Cold Calling, Channel Partners, Metro Ethernet, LAN-WAN, DS3, Network Design, Cisco Technologies, Long Distance, Private Line, Video Conferencing, Fiber Optics, CRM, Wireless Networking, Business Development, Mobile Devices, MPLS VPN, Sales Management, Sales, Computer Network..., Disaster Recovery, Vendor Management, Switches
Education
Brookhaven Community College 2000 — 2003
Associate's degree, Business/Commerce, General
Time Warner Cable Business Class August 2014 - Present
Time Warner Cable Business Class June 2012 - August 2014
Time Warner Cable July 2011 - June 2012
Teleperformance February 2011 - July 2011
Teleperformance August 2010 - February 2011
Teleperformance March 2010 - August 2010
Skills
Songwriting, Music, Composition, Music Education, Recording, Music Theory, Band, Piano, Singing, Technical Support, Tech-savvy, T1
Education
Bowling Green State University 2004 — 2008
Bachelor's of Music, Music Teacher Education
Time Warner Cable Business Class June 2015 - Present
Time Warner Cable July 2014 - June 2015
Time Warner Cable Business Class April 2013 - July 2014
AT&T June 2009 - June 2012
Verizon Communications January 2000 - March 2009
Queens Borough Public Library January 1999 - January 2000
Skills
Telecommunications, MPLS, Call Center, Solution Selling, Customer Retention, Customer Satisfaction, Direct Sales, Sales Management, MicroSoft Project, Effective Communicator, Planning Ability, Office Management, Team Leadership, Superior organizational..., Self-efficient..., Strong atention to..., Flexibility, Adaptability, Building Rapport, Peer Training, Peer Leadership, Call Centers, Vendor Management, CRM, Time Management, Training, Customer Service, Management, Sales
Education
Capella University 2011 — 2013
B.S, Business Management/Project Management, 3.8
2006-2008Empire State University 2006 — 2008
A.A.S, Business Administration; Economics
Time Warner Cable Business Class June 2011 - Present
SuperMedia LLC May 2007 - May 2011
Verizon Information Services 2003 - 2004
Skills
Salesforce.com, Google Adwords, Customer Acquisition, Marketing Strategy, Selling Skills, Selling, Building Relationships, Qualifying Prospects, Outside Sales, Email Marketing, Coaching, Market Planning, Marketing, Team Building, Territory Management, Social Media, Strategic Planning, Sales Operations, Sales Force Development, Budgets, Training, Customer Satisfaction, Negotiation, CRM, Online Marketing, Sales Rep Training, Strategic Partnerships, Leadership, Advertising Sales, Training Delivery, Workshop Facilitation, Sales Management, Instructor-led Training, Curriculum Development
Education
Bowling Green State University
BS, Marketing & Sales Management
XO Communications August 2014 - Present
Time Warner Cable Business Class December 2012 - July 2014
TelePacific Communications January 2012 - October 2012
Qwest-CenturyLink July 2001 - January 2012
Global Crossing June 2000 - June 2001
QuantumShift October 1999 - June 2000
Winstar Communications January 1997 - October 1999
MCI November 1992 - January 1997
Skills
See Experience section, Cloud Computing, Unified Communications, MPLS, Co-location, Network Design, VoIP, SIP, Telecommunications, Channel, Managed Services, SIP Trunking, Solution Selling, Ethernet, IP, Pre-sales, Telephony, Data Center, Wireless, WAN, Broadband, CRM, Hosted Services, LAN-WAN, Cisco Technologies, Sales Operations, Sales Engineering, Call Centers, Optical Fiber, T1, DWDM, Metro Ethernet, Fiber Optics, Avaya, SaaS, Routing, Switches, Direct Sales, QoS, TDM, Network Architecture, Professional Services, Channel Partners, Strategy, Mobile Devices, CPE, Private Line, Video Conferencing, Internet Services, MPLS VPN
Education
Pepperdine University 1975 — 1978
Master of Business Administration (MBA), Marketing/Marketing Management, General, 3.0
California State University-Long Beach
Bachelor of Science, Marketing Management
Time Warner Cable Business Class August 2007 - Present
Time Warner Cable February 2006 - August 2007
Time Warner Cable May 2005 - February 2006
Skills
Long Distance, Telecommunications, MPLS, Managed Services, VoIP, Unified Communications, Co-location, Telephony, Ethernet, Wireless, Broadband, IP, Solution Selling, T1, Direct Sales, SIP, Optical Fiber, WAN
Education
Broome Community College 2008 — 2008
Civil Engineering
Defense Language Institute 1997 — 1998
Certification, Chinese-Mandarin
Time Warner Cable Business Class September 2014 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research
Education
Bryant & Stratton College 2014 — 2016
Bachelor of Business Administration (B.B.A.)
Bryant and Stratton College 2012 — 2014
Associate of Arts and Sciences (A.A.S.)
Time Warner Cable Business Class September 2013 - Present
Time Warner Cable November 2006 - September 2013
Hess Corporation July 2004 - November 2006
Skills
Excellant Communication..., Microsoft Office, Highly Motivated, Determination, Dependable Team Player, Works well in a team
Education
Bryant and Stratton College 2009 — 2012
Bachelor's degree, Business Administration and Management, General
Onondaga Community College 2004 — 2006
Graphic Arts, Art History
Time Warner Cable Business Class November 2012 - Present
RBF Consulting, a Company of Michael Baker International, LLC July 2007 - January 2011
Stantec April 2005 - July 2007
Skills
Civil Engineering, Professional Engineer, LEED AP, Estimator, Telecommunications, AutoCAD, Microstation, Land Development, Transportation, Public Works, InRoads, Google Earth, Google Maps, Visio, Outlook, Microsoft Excel, PowerPoint, Microsoft Word
Education
California State Polytechnic University-Pomona 2002 — 2005
Bachelor of Science (BS), Civil Engineering
Santa Monica College
Associate of Arts and Sciences (AAS)
Time Warner Cable Business Class November 2014 - Present
Time Warner Cable Business Class August 2012 - November 2014
Insight Communications March 2008 - August 2012
Lake Erie Educational Computer Association April 1999 - December 2007
Skills
Cisco IOS, JUNOS, Routing, Switches, LAN-WAN, WAN, Routers, Troubleshooting, Networking, Network Engineering, Technical Support, Switching, Ethernet, Metro Ethernet, IP, Network Design, Cisco Technologies, BGP, OSPF, Provisioning, TCP/IP, Routing Protocols, Cisco Routers
Education
Bowling Green State University 1986 — 1990
Ridgedale High School 1980 — 1984
American Red Cross August 2014 - Present
ALD Applications December 2013 - Present
Syracuse Media Group November 2012 - December 2013
Time Warner Cable Business Class May 2010 - February 2012
Education
Onondaga Community College 1998 — 2000
Associate's Degree, Business Administration and Management, General
Cazenovia College 1996 — 1998
Business Administration and Management, General
Cicero North Syracuse 1993 — 1996
High School
Time Warner Cable Business Class May 2015 - Present
Time Warner Cable June 2010 - Present
Time Warner Cable November 2008 - June 2010
Time Warner Cable Business Class August 2007 - November 2008
Skills
Telecommunications, Management, Customer Service, Project Management, Sales, Team Leadership, Leadership, Troubleshooting, Wireless, VoIP, Networking
Education
Cape Fear Community College 2006 — 2008
EMT Basic & Fire Fighter I & II Certification, Fire and EMS
Cape Fear Community College 2004 — 2005
Adult High School Diploma