Genesys Company
Industry: Customer experience company
DescriptionGenesys, is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. Revenue: 2 billion USD (2016) Headquarters: Daly City, California, United States CEO: Paul Segre (1 Oct 2007–) Number of employees: 4,214 Subsidiaries: Altocloud, Inc., Interactive Intelligence Group, Inc., Parent organization: Greeneden U.S. Holdings II, LLC
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Genesys Employees
Employee
Years
Job
Industry
Bill Cook Bill Cook's Genesys Experience December 2013 - Present
Job CX Solution Sales Genesys
Industry Computer Software
Experience
Genesys December 2013 - Present
eGain Communications May 2011 - December 2013
PSR Associates (formerly Phoenix Strategic Resources) July 2008 - May 2011
Rolta International April 2006 - April 2008
Computer Associates 2004 - 2006
Jefferson County Commission January 2002 - April 2004
Tech Providers, Inc February 2002 - November 2002
Nationtax 2000 - 2002
Just for Feet 1998 - 2000
SkyTel 1990 - 1997
Skills
Enterprise Software, CRM, Solution Selling, SaaS, Pre-sales, Professional Services, Cloud Computing, Business Development, IT Service Management, Direct Sales, Management, Consulting, Sales, Sales Process, Information Technology, Project Management, Integration, Software, Software Industry, Lead Generation, Salesforce.com, Managed Services, Call Center, Process Improvement, SDLC, Sales Enablement, Channel Partners, Customer Interaction, Call Centers, Software Development, Go-to-market Strategy, Project Portfolio..., Business Alliances, Change Management, E-commerce, Unified Communications, Self Service, Partner Management, Multi-Channel Customer..., Knowledge Management..., Customer Experiece, Web Self-Service, CXO level engagement, Omnichannel, Contact Center..., Customer Experience..., Customer Engagement, Customer Service, Customer Journey Mapping, business silos
Education
Louisiana Tech University 1980 — 1986
Bachelor of Arts (BA), General Studies, Tech Writ, EE
Genesys December 2013 - Present
eGain Communications May 2011 - December 2013
PSR Associates (formerly Phoenix Strategic Resources) July 2008 - May 2011
Rolta International April 2006 - April 2008
Computer Associates 2004 - 2006
Jefferson County Commission January 2002 - April 2004
Tech Providers, Inc February 2002 - November 2002
Nationtax 2000 - 2002
Just for Feet 1998 - 2000
SkyTel 1990 - 1997
Skills
Enterprise Software, CRM, Solution Selling, SaaS, Pre-sales, Professional Services, Cloud Computing, Business Development, IT Service Management, Direct Sales, Management, Consulting, Sales, Sales Process, Information Technology, Project Management, Integration, Software, Software Industry, Lead Generation, Salesforce.com, Managed Services, Call Center, Process Improvement, SDLC, Sales Enablement, Channel Partners, Customer Interaction, Call Centers, Software Development, Go-to-market Strategy, Project Portfolio..., Business Alliances, Change Management, E-commerce, Unified Communications, Self Service, Partner Management, Multi-Channel Customer..., Knowledge Management..., Customer Experiece, Web Self-Service, CXO level engagement, Omnichannel, Contact Center..., Customer Experience..., Customer Engagement, Customer Service, Customer Journey Mapping, business silos
Education
Louisiana Tech University 1980 — 1986
Bachelor of Arts (BA), General Studies, Tech Writ, EE
Christian Eberle Christian Eberle's Genesys Experience July 2015 - Present
Job Solutions Engineer at Genesys
Industry Computer Software
Experience
Genesys July 2015 - Present
Skills
Leadership, Product Management, Business Development, Business Analysis, Training Delivery, Solution Selling, Management, Business Strategy, Strategic Partnerships, Sales Operations, Customer Experience, Business Intelligence, Strategic Influence, Channel Partners, Community Outreach, Sales Engineering, Commercial Aviation, Civil Aviation, Corporate Aviation, Aviation, Sales, Customer Service, Pre-sales, Training
Education
Liberty University 2005 — 2010
Bachelor of Science (B.S.), Aeronautics
Genesys July 2015 - Present
Skills
Leadership, Product Management, Business Development, Business Analysis, Training Delivery, Solution Selling, Management, Business Strategy, Strategic Partnerships, Sales Operations, Customer Experience, Business Intelligence, Strategic Influence, Channel Partners, Community Outreach, Sales Engineering, Commercial Aviation, Civil Aviation, Corporate Aviation, Aviation, Sales, Customer Service, Pre-sales, Training
Education
Liberty University 2005 — 2010
Bachelor of Science (B.S.), Aeronautics
Pavita Howe Pavita Howe's Genesys Experience September 1999 - September 2001
Job Principal at Orange B Strategic Marketing
Industry Marketing and Advertising
Experience
Orange B Strategic Marketing 2010 - Present
Rutgers University January 2015 - Present
Morris Tech Meetup 2013 - Present
Vognition, Inc. 2015 - Present
TechLaunch LLC 2012 - Present
Invidio 2014 - Present
Echidna, Inc. 2013 - 2014
Genesys September 1999 - September 2001
Forte Advanced Management Software, Inc. June 1995 - August 1999
Forte Advanced Management Software, Inc. April 1993 - May 1995
Skills
Business Plan..., Marketing Strategy, Product Launches, Product Marketing, Event Planning, Entrepreneurship, Start-ups, Marketing, Business Planning, Business Networking, Product Launch, Small Business, Social Media Marketing, Budgets, Social Networking, Public Speaking, Sales, Email Marketing, Business Development, Strategic Planning, Public Relations, Team Building, Social Media, Advertising, Online Marketing, Strategy, Lead Generation, Cross-functional Team..., Market Planning, Product Development, Market Research, Training, Strategic Partnerships, Executive Management, Business Strategy, New Business Development, Digital Marketing, Competitive Analysis, Web Marketing
Education
McMaster University 1990 — 1993
MBA, Marketing
University of Guelph 1986 — 1990
B.Sc., Nutritional Science and Biochemistry
Orange B Strategic Marketing 2010 - Present
Rutgers University January 2015 - Present
Morris Tech Meetup 2013 - Present
Vognition, Inc. 2015 - Present
TechLaunch LLC 2012 - Present
Invidio 2014 - Present
Echidna, Inc. 2013 - 2014
Genesys September 1999 - September 2001
Forte Advanced Management Software, Inc. June 1995 - August 1999
Forte Advanced Management Software, Inc. April 1993 - May 1995
Skills
Business Plan..., Marketing Strategy, Product Launches, Product Marketing, Event Planning, Entrepreneurship, Start-ups, Marketing, Business Planning, Business Networking, Product Launch, Small Business, Social Media Marketing, Budgets, Social Networking, Public Speaking, Sales, Email Marketing, Business Development, Strategic Planning, Public Relations, Team Building, Social Media, Advertising, Online Marketing, Strategy, Lead Generation, Cross-functional Team..., Market Planning, Product Development, Market Research, Training, Strategic Partnerships, Executive Management, Business Strategy, New Business Development, Digital Marketing, Competitive Analysis, Web Marketing
Education
McMaster University 1990 — 1993
MBA, Marketing
University of Guelph 1986 — 1990
B.Sc., Nutritional Science and Biochemistry
Jonathan Rosado's Genesys Experience February 2015 - Present
Job Corporate Services Administrator at Genesys
Industry Computer Software
Experience
Genesys February 2015 - Present
DigitalGlobe April 2013 - February 2015
Orlando Health October 2011 - April 2013
GeoEye June 2009 - September 2011
Skills
Troubleshooting, Facilities Management, Active Directory, Vendor Management, Windows 7, VMware, Security, Integration, Data Center, System Administration, SharePoint, Disaster Recovery, Software Documentation, Process Improvement, Program Management, Security Clearance, Systems Engineering
Education
American Trainco 2013 — 2013
Cert.
Northern Virginia Community College 2013 — 2013
Cert.
Penn Foster 2012 — 2013
HVAC/R Cert.
Genesys February 2015 - Present
DigitalGlobe April 2013 - February 2015
Orlando Health October 2011 - April 2013
GeoEye June 2009 - September 2011
Skills
Troubleshooting, Facilities Management, Active Directory, Vendor Management, Windows 7, VMware, Security, Integration, Data Center, System Administration, SharePoint, Disaster Recovery, Software Documentation, Process Improvement, Program Management, Security Clearance, Systems Engineering
Education
American Trainco 2013 — 2013
Cert.
Northern Virginia Community College 2013 — 2013
Cert.
Penn Foster 2012 — 2013
HVAC/R Cert.
Dudley Larus Dudley Larus's Genesys Experience July 2008 - Present
Job Building a better world by unleashing the power of great customer experiences (CX)
Industry Computer Software
Experience
Genesys July 2008 - Present
Genesys, an Alcatel-Lucent Company 2008 - February 2012
Amcat August 2002 - March 2008
Atraxis/Swiss Air September 2001 - December 2002
Navara January 2002 - August 2002
Melita International 1997 - 2001
Lanier Worldwide June 1988 - January 1997
Sherburne-Earlville Central Schools 1974 - 1984
Skills
Product Marketing, Product Management, Lead Generation, Online Marketing, Marketing Communications, Online Advertising, Web Marketing, Messaging, Digital Marketing, Sales, Demand Generation, CRM, Management, Sales Operations, Marketing Strategy, Strategic Planning, Business Development, Strategy, SEO, Marketing, Email Marketing, Direct Marketing, Start-ups, Solutions Marketing, Strategic Partnerships, Leadership, Telecommunications, Selling, Go-to-market Strategy, SaaS, Enterprise Software, Salesforce.com, Multi-channel Marketing, Cloud Computing, Business Alliances, Professional Services, Customer Experience, Solution Selling, IVR, CTI, Sales Enablement, Contact Centers, Unified Communications, Mobile Devices, ACD, Inbound Marketing, Partner Management, Channel Partners, Pre-sales, Marketing Automation
Education
State University of New York College at Cortland 1973 — 1974
MAT
Hobart and William Smith Colleges 1968 — 1972
BA
Fayetteville-Manlius
High School
Genesys July 2008 - Present
Genesys, an Alcatel-Lucent Company 2008 - February 2012
Amcat August 2002 - March 2008
Atraxis/Swiss Air September 2001 - December 2002
Navara January 2002 - August 2002
Melita International 1997 - 2001
Lanier Worldwide June 1988 - January 1997
Sherburne-Earlville Central Schools 1974 - 1984
Skills
Product Marketing, Product Management, Lead Generation, Online Marketing, Marketing Communications, Online Advertising, Web Marketing, Messaging, Digital Marketing, Sales, Demand Generation, CRM, Management, Sales Operations, Marketing Strategy, Strategic Planning, Business Development, Strategy, SEO, Marketing, Email Marketing, Direct Marketing, Start-ups, Solutions Marketing, Strategic Partnerships, Leadership, Telecommunications, Selling, Go-to-market Strategy, SaaS, Enterprise Software, Salesforce.com, Multi-channel Marketing, Cloud Computing, Business Alliances, Professional Services, Customer Experience, Solution Selling, IVR, CTI, Sales Enablement, Contact Centers, Unified Communications, Mobile Devices, ACD, Inbound Marketing, Partner Management, Channel Partners, Pre-sales, Marketing Automation
Education
State University of New York College at Cortland 1973 — 1974
MAT
Hobart and William Smith Colleges 1968 — 1972
BA
Fayetteville-Manlius
High School
Nabil Boutaleb Nabil Boutaleb's Genesys Experience July 2013 - May 2014
Job SaaS Systems Administrator at Premier Nutrition
Industry Computer Software
Experience
Premier Nutrition May 2014 - Present
Genesys July 2013 - May 2014
ERP Guru, NetSuite Solution Provider November 2012 - June 2013
Self Employed 2002 - June 2013
DTI Software June 2010 - September 2011
DTI Software August 2009 - August 2010
Skills
JavaScript, Software Engineering, Scrum, SaaS, ERP, NetSuite, Business Systems..., Technical Consultation, E-commerce, Game Development, Agile Project Management, C++, Java
Education
Université de Montréal - HEC Montréal 2012 — 2013
Post-Graduate Diploma, Management
Université de Montréal - Ecole polytechnique de Montréal 2004 — 2009
Bac, Software Engineering
Saint-Sacrement 1996 — 2001
High School Diploma
Premier Nutrition May 2014 - Present
Genesys July 2013 - May 2014
ERP Guru, NetSuite Solution Provider November 2012 - June 2013
Self Employed 2002 - June 2013
DTI Software June 2010 - September 2011
DTI Software August 2009 - August 2010
Skills
JavaScript, Software Engineering, Scrum, SaaS, ERP, NetSuite, Business Systems..., Technical Consultation, E-commerce, Game Development, Agile Project Management, C++, Java
Education
Université de Montréal - HEC Montréal 2012 — 2013
Post-Graduate Diploma, Management
Université de Montréal - Ecole polytechnique de Montréal 2004 — 2009
Bac, Software Engineering
Saint-Sacrement 1996 — 2001
High School Diploma
Rob Kassel Rob Kassel's Genesys Experience December 2013 - Present
Job Director of Product Management at Genesys
Industry Computer Software
Experience
Genesys December 2013 - Present
Multiple Clients July 2013 - March 2014
West Interactive June 2010 - June 2013
Holly Connects April 2008 - June 2010
Nuance Communications September 2005 - February 2008
SpeechWorks June 2001 - September 2005
Permabit January 2001 - June 2001
Wildfire Communication August 2000 - June 2001
SwiftTouch February 2000 - August 2000
Wildfire Communications January 1999 - December 1999
Skills
Speech Recognition, Product Management, IVR, Telephony, Product Marketing, Contact Centers, Human Factors, SaaS, Mobile Devices, Enterprise Software, Cloud Computing, Telecommunications, Software Development, Go-to-market Strategy, Mobile Applications, Agile Methodologies, VoIP, SIP, Speech Technology, Product Lifecycle..., Strategic Partnerships, Professional Services, Product Development, Pre-sales, Software Engineering, Start-ups, Unified Communications, Mobile Technology, Sales Enablement, Channel Partners, Solution Selling, Software Project..., Cross-functional Team..., Integration, Vendor Management, Call Center, Sales Engineering, CRM, Partner Management, Product Requirements, Business Alliances, Strategy, Demand Generation, Customer Experience, CTI, Program Management, Wireless, Analytics, Product Launch, Competitive Analysis
Education
Massachusetts Institute of Technology 1990 — 1995
Ph.D., Electrical Engineering and Science
Massachusetts Institute of Technology 1986 — 1990
S.M., Electrical Engineering and Science
Massachusetts Institute of Technology 1982 — 1986
S.B., Computer Science and Engineering
Stuyvesant High School 1979 — 1982
Genesys December 2013 - Present
Multiple Clients July 2013 - March 2014
West Interactive June 2010 - June 2013
Holly Connects April 2008 - June 2010
Nuance Communications September 2005 - February 2008
SpeechWorks June 2001 - September 2005
Permabit January 2001 - June 2001
Wildfire Communication August 2000 - June 2001
SwiftTouch February 2000 - August 2000
Wildfire Communications January 1999 - December 1999
Skills
Speech Recognition, Product Management, IVR, Telephony, Product Marketing, Contact Centers, Human Factors, SaaS, Mobile Devices, Enterprise Software, Cloud Computing, Telecommunications, Software Development, Go-to-market Strategy, Mobile Applications, Agile Methodologies, VoIP, SIP, Speech Technology, Product Lifecycle..., Strategic Partnerships, Professional Services, Product Development, Pre-sales, Software Engineering, Start-ups, Unified Communications, Mobile Technology, Sales Enablement, Channel Partners, Solution Selling, Software Project..., Cross-functional Team..., Integration, Vendor Management, Call Center, Sales Engineering, CRM, Partner Management, Product Requirements, Business Alliances, Strategy, Demand Generation, Customer Experience, CTI, Program Management, Wireless, Analytics, Product Launch, Competitive Analysis
Education
Massachusetts Institute of Technology 1990 — 1995
Ph.D., Electrical Engineering and Science
Massachusetts Institute of Technology 1986 — 1990
S.M., Electrical Engineering and Science
Massachusetts Institute of Technology 1982 — 1986
S.B., Computer Science and Engineering
Stuyvesant High School 1979 — 1982
Carol Donato Carol Donato's Genesys Experience September 2013 - Present
Job HRIS Manager at Genesys
Industry Information Technology and Services
Experience
Genesys September 2013 - Present
Deloitte January 2013 - August 2013
O'Melveny & Myers LLP 2005 - December 2012
Ceridian 2004 - 2005
O'Melveny & Myers LLP 2001 - 2004
HR Technologies 1998 - 2001
Mercury Insurance 1993 - 1998
State Bar of California 1989 - 1992
Skills
Software Implementation, MS Project, HRIS, Applicant Tracking..., Documentation, Onboarding, Requirements Analysis, Workday, KMS, Taleo, SQL, Data Analysis, Software Documentation, Employee Benefits, Change Management, Business Analysis, Business Intelligence, Training, Integration, Project Management, Testing, Analysis, Deferred Compensation, Human Resources, System Administration, Management, Performance Management, Consulting, Program Management, Visio, Microsoft Project
Education
Mount Saint Mary's College California 2007 — 2008
BA, Liberal Arts
Occidental College
Genesys September 2013 - Present
Deloitte January 2013 - August 2013
O'Melveny & Myers LLP 2005 - December 2012
Ceridian 2004 - 2005
O'Melveny & Myers LLP 2001 - 2004
HR Technologies 1998 - 2001
Mercury Insurance 1993 - 1998
State Bar of California 1989 - 1992
Skills
Software Implementation, MS Project, HRIS, Applicant Tracking..., Documentation, Onboarding, Requirements Analysis, Workday, KMS, Taleo, SQL, Data Analysis, Software Documentation, Employee Benefits, Change Management, Business Analysis, Business Intelligence, Training, Integration, Project Management, Testing, Analysis, Deferred Compensation, Human Resources, System Administration, Management, Performance Management, Consulting, Program Management, Visio, Microsoft Project
Education
Mount Saint Mary's College California 2007 — 2008
BA, Liberal Arts
Occidental College
Tom Fetters Tom Fetters's Genesys Experience 1997 - 1998
Job Technology Solutions Executive at Pomeroy
Industry Information Technology and Services
Experience
Pomeroy 2013 - Present
Adtech Global 2013 - 2013
Interactions Corporation 2011 - 2012
Spanlink Communications now known as ConvergeOne 2010 - 2011
Success Metrics, Inc now doing business as Birst 2007 - 2009
Nuance 1999 - 2007
Corepoint an IBM Company 1998 - 1999
Genesys 1997 - 1998
BellSouth Communications 1993 - 1997
Intellivoice Communications 1991 - 1993
Skills
SaaS, Enterprise Software, Business Development, Start-ups, Solution Selling, Sales Management, Managed Services, Professional Services, IVR, Direct Sales, Strategy, Unified Communications, Account Management, Contact Centers, Speech Recognition, Call Centers, Contract Negotiation, VoIP, CTI, Sales, Product Management, Leadership, Software Industry, Telephony, Business Intelligence, Cloud Computing, Management, Team Building, Analytics, Workforce Management, Channel Partners, Go-to-market Strategy, Strategic Partnerships, CXO level engagement, Strategic Selling, Collaboration, Customer Self Service, Speech Analytics, CRM, Customer Experience, Sales Process, Hosted Services, Telecommunications, Managed Hosting, Customer Interaction, Cloud Communications, Business Alliances, Executive Management, IP Telephony, Google Apps
Education
Michigan State
Bachelor's Degree
Pomeroy 2013 - Present
Adtech Global 2013 - 2013
Interactions Corporation 2011 - 2012
Spanlink Communications now known as ConvergeOne 2010 - 2011
Success Metrics, Inc now doing business as Birst 2007 - 2009
Nuance 1999 - 2007
Corepoint an IBM Company 1998 - 1999
Genesys 1997 - 1998
BellSouth Communications 1993 - 1997
Intellivoice Communications 1991 - 1993
Skills
SaaS, Enterprise Software, Business Development, Start-ups, Solution Selling, Sales Management, Managed Services, Professional Services, IVR, Direct Sales, Strategy, Unified Communications, Account Management, Contact Centers, Speech Recognition, Call Centers, Contract Negotiation, VoIP, CTI, Sales, Product Management, Leadership, Software Industry, Telephony, Business Intelligence, Cloud Computing, Management, Team Building, Analytics, Workforce Management, Channel Partners, Go-to-market Strategy, Strategic Partnerships, CXO level engagement, Strategic Selling, Collaboration, Customer Self Service, Speech Analytics, CRM, Customer Experience, Sales Process, Hosted Services, Telecommunications, Managed Hosting, Customer Interaction, Cloud Communications, Business Alliances, Executive Management, IP Telephony, Google Apps
Education
Michigan State
Bachelor's Degree
Ian Morich Ian Morich's Genesys Experience January 2005 - April 2007
Job Solution Architect
Industry Telecommunications
Experience
Twilio, Inc. January 2015 - Present
Virtual Hold Technology (VHT) August 2013 - August 2014
Virtual Hold Technology 2007 - August 2013
Genesys January 2005 - April 2007
Genesys July 2000 - January 2005
Genesys July 1999 - July 2000
IBM Tivoli Software January 1997 - July 1999
IBM Tivoli Software January 1996 - January 1997
Skills
SaaS, VoIP, Product Management, Software Development, Telecommunications, TCP/IP, Scrum, Solution Architecture, Enterprise Software, Cloud Computing, Java, Requirements Analysis, Testing, Telephony, CRM, Genesys, Contact Centers, ITIL, SIP, SQL, Call Centers, CTI, Pre-sales
Education
University of California, Irvine 1994 — 1996
Masters of Science, Electrical and Computer Engineering
Indiana University Bloomington 1990 — 1994
Bachelor of Science, Computer Science
North Central
Twilio, Inc. January 2015 - Present
Virtual Hold Technology (VHT) August 2013 - August 2014
Virtual Hold Technology 2007 - August 2013
Genesys January 2005 - April 2007
Genesys July 2000 - January 2005
Genesys July 1999 - July 2000
IBM Tivoli Software January 1997 - July 1999
IBM Tivoli Software January 1996 - January 1997
Skills
SaaS, VoIP, Product Management, Software Development, Telecommunications, TCP/IP, Scrum, Solution Architecture, Enterprise Software, Cloud Computing, Java, Requirements Analysis, Testing, Telephony, CRM, Genesys, Contact Centers, ITIL, SIP, SQL, Call Centers, CTI, Pre-sales
Education
University of California, Irvine 1994 — 1996
Masters of Science, Electrical and Computer Engineering
Indiana University Bloomington 1990 — 1994
Bachelor of Science, Computer Science
North Central
Steve Rutledge Steve Rutledge's Genesys Experience July 2011 - Present
Job Senior Vice President, Global Sales Operations and Enablement at Genesys
Industry Computer Software
Experience
Genesys July 2011 - Present
Skills
Professional Services, Product Marketing, Strategic Partnerships, Telecommunications, Multi-channel Marketing, Inbound Marketing, Start-ups, Strategic Alliances, Salesforce.com, Unified Communications, Call Center, Analyst Relations, CRM, Analytics, Customer Experience, Sales Operations, Competitive Analysis, Strategy, Managed Services, Business Intelligence, VoIP, Software Industry, Business Development, Sales, Lead Generation, Sales Process, Mobile Technology, Executive Management, Thought Leadership, B2B, SIP, Call Centers, Cross-functional Team..., New Business Development, Management, Marketing Automation, Channel Partners, Vendor Management, Mobile Applications, Pre-sales, Corporate Finance, SaaS, Go-to-market Strategy, Cloud Computing, Enterprise Software
Education
Stanford University
BS
Massachusetts Institute of Technology - Sloan School of Management
Master of Business Administration (M.B.A.)
Genesys July 2011 - Present
Skills
Professional Services, Product Marketing, Strategic Partnerships, Telecommunications, Multi-channel Marketing, Inbound Marketing, Start-ups, Strategic Alliances, Salesforce.com, Unified Communications, Call Center, Analyst Relations, CRM, Analytics, Customer Experience, Sales Operations, Competitive Analysis, Strategy, Managed Services, Business Intelligence, VoIP, Software Industry, Business Development, Sales, Lead Generation, Sales Process, Mobile Technology, Executive Management, Thought Leadership, B2B, SIP, Call Centers, Cross-functional Team..., New Business Development, Management, Marketing Automation, Channel Partners, Vendor Management, Mobile Applications, Pre-sales, Corporate Finance, SaaS, Go-to-market Strategy, Cloud Computing, Enterprise Software
Education
Stanford University
BS
Massachusetts Institute of Technology - Sloan School of Management
Master of Business Administration (M.B.A.)
Maryrita Clark Maryrita Clark's Genesys Experience 2002 - 2006
Job Managing Partner, Cead Search Group
Industry Computer Software
Experience
Cead Search Group 2008 - Present
Genesys 2002 - 2006
Avaya 2001 - 2002
Quintus Corporation 2000 - 2001
MCI Corporation 1994 - 2000
Skills
Enterprise Software, CRM, Contact Centers, Recruiting, CTI, Call Centers, Consulting, Interviews, Management, Customer Experience, Professional Services, SaaS, Business Development, Managed Services, Go-to-market Strategy, Solution Selling, Strategic Partnerships, Cloud Computing
Education
Mount Saint Mary's College 1990 — 1994
Bachelor of Science (B.S.), Finance & Accounting
St. Theresa
Cead Search Group 2008 - Present
Genesys 2002 - 2006
Avaya 2001 - 2002
Quintus Corporation 2000 - 2001
MCI Corporation 1994 - 2000
Skills
Enterprise Software, CRM, Contact Centers, Recruiting, CTI, Call Centers, Consulting, Interviews, Management, Customer Experience, Professional Services, SaaS, Business Development, Managed Services, Go-to-market Strategy, Solution Selling, Strategic Partnerships, Cloud Computing
Education
Mount Saint Mary's College 1990 — 1994
Bachelor of Science (B.S.), Finance & Accounting
St. Theresa
Farshid Ketabchi Farshid Ketabchi's Genesys Experience June 2013 - September 2013
Job Experienced product marketer, research analyst and software technologist, enterprise and consumer
Industry Computer Software
Experience
Snapfish March 2015 - Present
TekMarketing May 2013 - Present
Genesys June 2013 - September 2013
EMC May 2010 - April 2013
Guidance Software July 2009 - February 2010
IBM October 2007 - March 2009
FileNet February 2006 - October 2006
NetManage January 2005 - February 2006
Savvion, Inc. May 2000 - June 2004
Savvion, Inc. January 1998 - May 2000
Skills
Product Marketing, Product Strategy, Research & analysis, Product Management, Public Speaking, Writing, Blogging, Wordpress, Cloud Computing, Alliances, Social Business, Social Media, Collaboration Solutions, Content Management, Process Management, Analysis, Research, SOA, Business Alliances, Business Process..., Enterprise Software, SaaS, Leadership, Strategy, Strategic Partnerships, Product Development, Integration, Management, Program Management, Business Process Design, Start-ups, Enterprise Content..., Web Services, Pre-sales, Competitive Analysis, Marketing, Business Development, Consulting, WordPress, Sales Enablement, Messaging, Go-to-market Strategy, Demand Generation, Big Data, CRM, Object Oriented Software, Software Project..., Product Launch, Thought Leadership, Partner Management
Education
Minnesota State University, Moorhead
BS, summa cum laude, Computer Science, Math, 3.88
Univ of California -- Berkeley, Ext.
Certificate in Marketing, Marketing & Sales, 3.90
Univ of Minnesota
MS, Computer Science, 3.76
Snapfish March 2015 - Present
TekMarketing May 2013 - Present
Genesys June 2013 - September 2013
EMC May 2010 - April 2013
Guidance Software July 2009 - February 2010
IBM October 2007 - March 2009
FileNet February 2006 - October 2006
NetManage January 2005 - February 2006
Savvion, Inc. May 2000 - June 2004
Savvion, Inc. January 1998 - May 2000
Skills
Product Marketing, Product Strategy, Research & analysis, Product Management, Public Speaking, Writing, Blogging, Wordpress, Cloud Computing, Alliances, Social Business, Social Media, Collaboration Solutions, Content Management, Process Management, Analysis, Research, SOA, Business Alliances, Business Process..., Enterprise Software, SaaS, Leadership, Strategy, Strategic Partnerships, Product Development, Integration, Management, Program Management, Business Process Design, Start-ups, Enterprise Content..., Web Services, Pre-sales, Competitive Analysis, Marketing, Business Development, Consulting, WordPress, Sales Enablement, Messaging, Go-to-market Strategy, Demand Generation, Big Data, CRM, Object Oriented Software, Software Project..., Product Launch, Thought Leadership, Partner Management
Education
Minnesota State University, Moorhead
BS, summa cum laude, Computer Science, Math, 3.88
Univ of California -- Berkeley, Ext.
Certificate in Marketing, Marketing & Sales, 3.90
Univ of Minnesota
MS, Computer Science, 3.76
Charlie Dente Charlie Dente's Genesys Experience May 2014 - Present
Job Project Manager at Genesys
Industry Information Technology and Services
Experience
Genesys May 2014 - Present
Genesys May 2014 - Present
Innovar Solutions February 2013 - January 2014
ethosIQ February 2011 - December 2012
Fiserv Lending Solutions June 2009 - February 2011
CTI Architects Inc January 2002 - October 2008
Intuit November 1995 - January 2002
Skills
Integration, IVR, Requirements Analysis, Business Intelligence, SDLC, Vendor Management, Business Analysis, Genesys, Call Centers, CTI, Professional Services, Telecommunications
Education
King's College 1980 — 1984
BS, Computers and Information Systems
Genesys May 2014 - Present
Genesys May 2014 - Present
Innovar Solutions February 2013 - January 2014
ethosIQ February 2011 - December 2012
Fiserv Lending Solutions June 2009 - February 2011
CTI Architects Inc January 2002 - October 2008
Intuit November 1995 - January 2002
Skills
Integration, IVR, Requirements Analysis, Business Intelligence, SDLC, Vendor Management, Business Analysis, Genesys, Call Centers, CTI, Professional Services, Telecommunications
Education
King's College 1980 — 1984
BS, Computers and Information Systems
Pradeep Swaminathan Pradeep Swaminathan's Genesys Experience July 2010 - August 2013
Job Senior Architect, Strategic Solutions.
Industry Information Technology and Services
Experience
Apple September 2013 - Present
Kalyaa Financial Services March 2010 - Present
Sraavya Audio (a Music company) January 2008 - Present
Genesys July 2010 - August 2013
Kana Software January 2008 - February 2010
Kana Software July 2006 - January 2008
Kana Software July 2004 - July 2006
Kana Software May 2002 - July 2004
KANA Software April 2001 - May 2002
Kana Communications April 2000 - April 2001
Skills
Business Development, SaaS, Product Management, Product Development, Product Design, Enterprise Architecture, Project Management, Knowledge Management, Co-Browse, CRM, Professional Services, Cloud Computing, Investment Advisory, Financial Modeling, Enterprise Software, CTI, Project Governance, Pre-sales, Integration, Software Development, Management, Outsourcing, Account Management, Leadership, Program Management, Start-ups, Call Centers, Cross-functional Team..., Agile Methodologies, Java Enterprise Edition, Customer Service, Business Intelligence, IVR, SIP, Telecommunications, Genesys, Software Project..., Solution Selling, Vendor Management, Strategic Partnerships, Strategy, Training, Go-to-market Strategy, Solution Architecture, Mobile Devices, VoIP, Unified Communications, IT Strategy, Contact Centers, ACD
Education
Indian Institute of Technology, Madras 1994 — 1997
MS
Project Managment Institue 2007 — 2008
PMP
Apple September 2013 - Present
Kalyaa Financial Services March 2010 - Present
Sraavya Audio (a Music company) January 2008 - Present
Genesys July 2010 - August 2013
Kana Software January 2008 - February 2010
Kana Software July 2006 - January 2008
Kana Software July 2004 - July 2006
Kana Software May 2002 - July 2004
KANA Software April 2001 - May 2002
Kana Communications April 2000 - April 2001
Skills
Business Development, SaaS, Product Management, Product Development, Product Design, Enterprise Architecture, Project Management, Knowledge Management, Co-Browse, CRM, Professional Services, Cloud Computing, Investment Advisory, Financial Modeling, Enterprise Software, CTI, Project Governance, Pre-sales, Integration, Software Development, Management, Outsourcing, Account Management, Leadership, Program Management, Start-ups, Call Centers, Cross-functional Team..., Agile Methodologies, Java Enterprise Edition, Customer Service, Business Intelligence, IVR, SIP, Telecommunications, Genesys, Software Project..., Solution Selling, Vendor Management, Strategic Partnerships, Strategy, Training, Go-to-market Strategy, Solution Architecture, Mobile Devices, VoIP, Unified Communications, IT Strategy, Contact Centers, ACD
Education
Indian Institute of Technology, Madras 1994 — 1997
MS
Project Managment Institue 2007 — 2008
PMP
Monica Terry's Genesys Experience July 2013 - March 2015
Job Independent Training Developer Consultant
Industry E-Learning
Experience
MYT Technical Services, LLC March 2008 - Present
FDA October 2014 - June 2015
ttcInnovations August 2014 - June 2015
State Farm Insurance March 2012 - June 2015
Genesys July 2013 - March 2015
HEB November 2013 - January 2014
Labyrinth Learning September 2012 - October 2013
Cisco June 2010 - July 2013
Aligned Leadership Group 2012 - 2012
Aligned Leadership Group 2012 - 2012
Skills
Captivate, WebEx, SharePoint, Visio, SnagIt, Microsoft Office Suite, Articulate Suite, CA Clarity, Clarity, MS Project, Microsoft Publisher, Photoshop, Corel Draw, PhotoDraw, Live Meeting, Corel Word Perfect, Adobe Professional, Flash, Dreamweaver, Adobe Fireworks, FrontPage, Pagemaker, Audacity, Soundbooth, Reason and Pro Tools..., metaDoc Document Manager, Interwoven OpenDeploy, iLearn Content, Plato, ActiveWeb, Toolbook, SAP GUI, SAP Time Management..., SCORM, Training Delivery, Training, Instructional Design, E-Learning, Learning Management..., Adobe Acrobat, Microsoft Office, ADDIE, Project Management, Instructor-led Training, Technical Writing, Camtasia, Needs Analysis
Education
North Carolina Agricultural and Technical State University 1997 — 2002
Masters of Science, Instructional Technology
MYT Technical Services, LLC March 2008 - Present
FDA October 2014 - June 2015
ttcInnovations August 2014 - June 2015
State Farm Insurance March 2012 - June 2015
Genesys July 2013 - March 2015
HEB November 2013 - January 2014
Labyrinth Learning September 2012 - October 2013
Cisco June 2010 - July 2013
Aligned Leadership Group 2012 - 2012
Aligned Leadership Group 2012 - 2012
Skills
Captivate, WebEx, SharePoint, Visio, SnagIt, Microsoft Office Suite, Articulate Suite, CA Clarity, Clarity, MS Project, Microsoft Publisher, Photoshop, Corel Draw, PhotoDraw, Live Meeting, Corel Word Perfect, Adobe Professional, Flash, Dreamweaver, Adobe Fireworks, FrontPage, Pagemaker, Audacity, Soundbooth, Reason and Pro Tools..., metaDoc Document Manager, Interwoven OpenDeploy, iLearn Content, Plato, ActiveWeb, Toolbook, SAP GUI, SAP Time Management..., SCORM, Training Delivery, Training, Instructional Design, E-Learning, Learning Management..., Adobe Acrobat, Microsoft Office, ADDIE, Project Management, Instructor-led Training, Technical Writing, Camtasia, Needs Analysis
Education
North Carolina Agricultural and Technical State University 1997 — 2002
Masters of Science, Instructional Technology
Debey Stratton's Genesys Experience July 2008 - June 2013
Job Executive Assistant to CEO at DiversiTech Corporation
Industry Computer Software
Experience
DiversiTech Corporation July 2015 - Present
Agilysys June 2013 - July 2015
Genesys July 2008 - June 2013
Women in Technology January 2012 - September 2012
Women in Technology December 2010 - December 2011
Women in Technology January 2010 - June 2010
Women in Technology January 2009 - September 2009
OnSite Resource Solutions June 2006 - June 2008
MDI July 2004 - May 2006
Skills
Event Planning, Fundraising, Event Management, Negotiation, Planning, Project Management, Program Management, Project Planning, Vendor Management, Recruiting, Employee Relations, Leadership, Marketing, Management, Public Relations, Strategic Planning, Process Improvement, Nonprofits, Team Management, CRM, Training, Team Building, Networking, Salesforce.com, Account Management, Strategy
Education
Luther College
Elementary Education
DiversiTech Corporation July 2015 - Present
Agilysys June 2013 - July 2015
Genesys July 2008 - June 2013
Women in Technology January 2012 - September 2012
Women in Technology December 2010 - December 2011
Women in Technology January 2010 - June 2010
Women in Technology January 2009 - September 2009
OnSite Resource Solutions June 2006 - June 2008
MDI July 2004 - May 2006
Skills
Event Planning, Fundraising, Event Management, Negotiation, Planning, Project Management, Program Management, Project Planning, Vendor Management, Recruiting, Employee Relations, Leadership, Marketing, Management, Public Relations, Strategic Planning, Process Improvement, Nonprofits, Team Management, CRM, Training, Team Building, Networking, Salesforce.com, Account Management, Strategy
Education
Luther College
Elementary Education
Kara Manfredi's Genesys Experience November 2012 - March 2013
Job Customer Reference Consultant and Founder and President of the Worldwide Customer Marketing Networking Group
Industry Computer Software
Experience
Genesys November 2012 - March 2013
EMC December 2011 - August 2012
The OutCast Agency September 2011 - October 2011
Deltek Systems July 2006 - August 2011
Endeca February 2005 - June 2006
PSMJ Resources Inc. 2002 - 2005
IONA 2002 - 2002
Openmarket 2000 - 2002
Progress Software 1999 - 2000
Progress Software 1996 - 1999
Skills
Marketing Management, Customer Reference..., Customer Retention, Customer Loyalty, Customer Reference, Brand Loyalty, Demand Generation, Lead Generation, Solution Selling, Enterprise Software, CRM, Analytics, Marketing Strategy, Strategic Partnerships, Program Management, Management Consulting, Multi-channel Marketing, Marketing, SaaS, Training, B2B Marketing, Marketing Automation, Product Marketing, Go-to-market Strategy, Sales Enablement, Product Management, Business Intelligence, Salesforce.com, Cloud Computing, Competitive Analysis, Strategy, E-commerce, Start-ups, Consulting, Email Marketing, Cross-functional Team..., Long-term Customer..., Direct Marketing, Customer Insight, B2B, Database Marketing, Sales Process, Customer Acquisition, Customer Experience
Education
Lesley University 1989 — 1993
BS, Human Services and Psychology
Genesys November 2012 - March 2013
EMC December 2011 - August 2012
The OutCast Agency September 2011 - October 2011
Deltek Systems July 2006 - August 2011
Endeca February 2005 - June 2006
PSMJ Resources Inc. 2002 - 2005
IONA 2002 - 2002
Openmarket 2000 - 2002
Progress Software 1999 - 2000
Progress Software 1996 - 1999
Skills
Marketing Management, Customer Reference..., Customer Retention, Customer Loyalty, Customer Reference, Brand Loyalty, Demand Generation, Lead Generation, Solution Selling, Enterprise Software, CRM, Analytics, Marketing Strategy, Strategic Partnerships, Program Management, Management Consulting, Multi-channel Marketing, Marketing, SaaS, Training, B2B Marketing, Marketing Automation, Product Marketing, Go-to-market Strategy, Sales Enablement, Product Management, Business Intelligence, Salesforce.com, Cloud Computing, Competitive Analysis, Strategy, E-commerce, Start-ups, Consulting, Email Marketing, Cross-functional Team..., Long-term Customer..., Direct Marketing, Customer Insight, B2B, Database Marketing, Sales Process, Customer Acquisition, Customer Experience
Education
Lesley University 1989 — 1993
BS, Human Services and Psychology
Carissa Aiello's Genesys Experience November 2012 - February 2015
Job Senior Customer Success Manager at Gainsight
Industry Information Technology and Services
Experience
Gainsight July 2015 - Present
Gainsight February 2015 - June 2015
Genesys November 2012 - February 2015
ABILITY Network November 2011 - September 2012
TCS Associates September 2009 - October 2011
IMS Health May 2008 - August 2008
Skills
Client Services, Account Management, Client Relationship..., Strategic Partnerships, B2B, Market Research, Customer Satisfaction, Salesforce.com, Business Development, New Business Development, Sales, Contract Negotiation, Sales Management, Strategic Planning, Leadership, Solution Selling, Team Leadership, Team Building, CRM, Cloud Applications, SaaS, Customer Retention, Cloud Computing, Training, Management, Selling, Sales Operations, Enterprise Software, Social Media, Professional Services, Vendor Management, Program Management, Strategy, Cross-functional Team..., Competitive Analysis, Direct Sales, Product Marketing, Marketing, Marketing Strategy, Negotiation, Customer Service, Process Improvement, Lead Generation, Cold Calling, Sales Process, Sales Presentations, Business Strategy, Start-ups, Call Centers, Healthcare
Education
James Madison University 2005 — 2009
Bachelor of Science, Health Sciences
Walter Johnson High School 2002 — 2005
Gainsight July 2015 - Present
Gainsight February 2015 - June 2015
Genesys November 2012 - February 2015
ABILITY Network November 2011 - September 2012
TCS Associates September 2009 - October 2011
IMS Health May 2008 - August 2008
Skills
Client Services, Account Management, Client Relationship..., Strategic Partnerships, B2B, Market Research, Customer Satisfaction, Salesforce.com, Business Development, New Business Development, Sales, Contract Negotiation, Sales Management, Strategic Planning, Leadership, Solution Selling, Team Leadership, Team Building, CRM, Cloud Applications, SaaS, Customer Retention, Cloud Computing, Training, Management, Selling, Sales Operations, Enterprise Software, Social Media, Professional Services, Vendor Management, Program Management, Strategy, Cross-functional Team..., Competitive Analysis, Direct Sales, Product Marketing, Marketing, Marketing Strategy, Negotiation, Customer Service, Process Improvement, Lead Generation, Cold Calling, Sales Process, Sales Presentations, Business Strategy, Start-ups, Call Centers, Healthcare
Education
James Madison University 2005 — 2009
Bachelor of Science, Health Sciences
Walter Johnson High School 2002 — 2005
Shruti Garhwal Shruti Garhwal's Genesys Experience July 2013 - Present
Job SaaS Consultant at Genesys
Industry Information Technology and Services
Experience
Genesys July 2013 - Present
Office of Deputy Mayor for Planning and Economic Development May 2012 - August 2012
Ford Otosan March 2012 - May 2012
Accenture December 2009 - July 2011
Accenture July 2008 - November 2009
Skills
Business Analysis, Data Analysis, IT Strategy, Business Process..., Project Management, SQL, Consulting, SDLC, Business Analytics, Requirements Analysis, Business Strategy, SAS, Oracle, Requirements Gathering, Java Enterprise Edition, Systems Analysis, Use Case Diagrams, MS Project, Business Intelligence, Data Modeling, Data Warehousing, Relational Databases, Customer Engagement, Regression Testing, IT Project & Program..., IT Enabled Business..., Functional Requirements, Stored Procedures, SPSS, Decision Trees, Data Mining, Statistical Data..., Statistical Modeling, Teradata, Web Analytics, Financial Statement..., Portfolio Management, PL/SQL
Education
The George Washington University - School of Business 2011 — 2013
MBA, Decision Sciences, Information Systems Management and Finance, 3.76/4.0
Jaypee University of Information Technology 2004 — 2008
Bachelor of Technology (B.Tech.), Computer Science
Genesys July 2013 - Present
Office of Deputy Mayor for Planning and Economic Development May 2012 - August 2012
Ford Otosan March 2012 - May 2012
Accenture December 2009 - July 2011
Accenture July 2008 - November 2009
Skills
Business Analysis, Data Analysis, IT Strategy, Business Process..., Project Management, SQL, Consulting, SDLC, Business Analytics, Requirements Analysis, Business Strategy, SAS, Oracle, Requirements Gathering, Java Enterprise Edition, Systems Analysis, Use Case Diagrams, MS Project, Business Intelligence, Data Modeling, Data Warehousing, Relational Databases, Customer Engagement, Regression Testing, IT Project & Program..., IT Enabled Business..., Functional Requirements, Stored Procedures, SPSS, Decision Trees, Data Mining, Statistical Data..., Statistical Modeling, Teradata, Web Analytics, Financial Statement..., Portfolio Management, PL/SQL
Education
The George Washington University - School of Business 2011 — 2013
MBA, Decision Sciences, Information Systems Management and Finance, 3.76/4.0
Jaypee University of Information Technology 2004 — 2008
Bachelor of Technology (B.Tech.), Computer Science
Kevin Smeal's Genesys Experience June 2013 - Present
Job Principal PS Consultant at Genesys
Industry Computer Software
Experience
Genesys June 2013 - Present
Ascensus December 2007 - June 2013
Oconee Community Theatre 2008 - 2012
Riverside Bank March 2007 - November 2007
Bisys Retirement Services October 1994 - March 2007
Skills
Genesys Framework, IVR, Genesys, CTI, Avaya, ACD, Call Routing, Troubleshooting, GVP8-CIV, GVP8-DIV, GVP7-CIV, GVP7-DIV, CGE6, CGRP6, Workforce Management, Unix, Routing, Inbound Marketing, Contact Centers, Call Centers, Servers, Vendor Management, Software Installation, System Deployment, VoIP, Professional Services, Telecommunications, Telephony
Education
Pennsylvania Institute of Technology 1993 — 1994
AST, Computer Engineering Technology/Electronics Engineering Technology
Mansfield University of Pennsylvania 1987 — 1989
BSE, Secondary Education and Teaching
Haverford High School
Diploma, College Prep
Trenton State College
Genesys June 2013 - Present
Ascensus December 2007 - June 2013
Oconee Community Theatre 2008 - 2012
Riverside Bank March 2007 - November 2007
Bisys Retirement Services October 1994 - March 2007
Skills
Genesys Framework, IVR, Genesys, CTI, Avaya, ACD, Call Routing, Troubleshooting, GVP8-CIV, GVP8-DIV, GVP7-CIV, GVP7-DIV, CGE6, CGRP6, Workforce Management, Unix, Routing, Inbound Marketing, Contact Centers, Call Centers, Servers, Vendor Management, Software Installation, System Deployment, VoIP, Professional Services, Telecommunications, Telephony
Education
Pennsylvania Institute of Technology 1993 — 1994
AST, Computer Engineering Technology/Electronics Engineering Technology
Mansfield University of Pennsylvania 1987 — 1989
BSE, Secondary Education and Teaching
Haverford High School
Diploma, College Prep
Trenton State College
Saurabh Rao's Genesys Experience June 2015 - Present
Job Software Developer Coop at Genesys | Teaching Assistant at Northeastern University
Industry Computer Software
Experience
Northeastern University September 2015 - Present
Genesys June 2015 - Present
Tech Mahindra March 2012 - July 2014
Vasantotsav August 2010 - January 2014
Skills
Spring MVC, Hibernate, Java, Software Development, C, JavaScript, PL/SQL, SQL, Core Java, HTML, Databases, Team Leadership, Teamwork, Windows, Networking, C#, XML, Microsoft Office, MySQL, Oracle, CSS, Eclipse, Unix, Spring Webflow, jQuery, AJAX, HTML5, Scrum, Agile Methodologies
Education
Northeastern University 2014 — 2016
Master's Degree, Information Systems, 3.70
University of Pune 2007 — 2011
Bachelor's Degree, Electronics and Telecommunication, Distinction
Northeastern University September 2015 - Present
Genesys June 2015 - Present
Tech Mahindra March 2012 - July 2014
Vasantotsav August 2010 - January 2014
Skills
Spring MVC, Hibernate, Java, Software Development, C, JavaScript, PL/SQL, SQL, Core Java, HTML, Databases, Team Leadership, Teamwork, Windows, Networking, C#, XML, Microsoft Office, MySQL, Oracle, CSS, Eclipse, Unix, Spring Webflow, jQuery, AJAX, HTML5, Scrum, Agile Methodologies
Education
Northeastern University 2014 — 2016
Master's Degree, Information Systems, 3.70
University of Pune 2007 — 2011
Bachelor's Degree, Electronics and Telecommunication, Distinction
Christopher Boucher Christopher Boucher's Genesys Experience June 2008 - Present
Job Sr. Account Manager at Genesys
Industry Computer Software
Experience
Genesys June 2008 - Present
Integrated Research December 2004 - June 2008
Oracle March 2004 - November 2004
Advanced Systems 2003 - 2004
CDW 2003 - 2003
UUNET 1998 - 2002
Skills
CRM, SaaS, IVR, Cloud Computing, Sales, Salesforce.com, VoIP, Account Management, Channel, Partner Development, Direct Sales, Federal Government, Management Consulting, Vendor Management, Product Management, Strategic Partnerships, Management, Mentoring, Call Centers, Enterprise Software, Solution Selling, Unified Communications, Channel Partners, Lead Generation, Go-to-market Strategy, Sales Process, Customer Experience, Professional Services, Pre-sales, Software Industry, Demand Generation, Business Alliances, Partner Management, Mobile Devices, Product Marketing, Telecommunications, Sales Operations, Start-ups, Strategy, Multi-channel Marketing, Sales Enablement, Business Development, B2B, Data Center
Education
Salisbury University - Perdue School of Business 1994 — 1997
BS, Business Management/Marketing
Montgomery College 1992 — 1994
Business Management
Genesys June 2008 - Present
Integrated Research December 2004 - June 2008
Oracle March 2004 - November 2004
Advanced Systems 2003 - 2004
CDW 2003 - 2003
UUNET 1998 - 2002
Skills
CRM, SaaS, IVR, Cloud Computing, Sales, Salesforce.com, VoIP, Account Management, Channel, Partner Development, Direct Sales, Federal Government, Management Consulting, Vendor Management, Product Management, Strategic Partnerships, Management, Mentoring, Call Centers, Enterprise Software, Solution Selling, Unified Communications, Channel Partners, Lead Generation, Go-to-market Strategy, Sales Process, Customer Experience, Professional Services, Pre-sales, Software Industry, Demand Generation, Business Alliances, Partner Management, Mobile Devices, Product Marketing, Telecommunications, Sales Operations, Start-ups, Strategy, Multi-channel Marketing, Sales Enablement, Business Development, B2B, Data Center
Education
Salisbury University - Perdue School of Business 1994 — 1997
BS, Business Management/Marketing
Montgomery College 1992 — 1994
Business Management
Danielle Flynn's Genesys Experience September 2013 - Present
Job Corporate Services Administrator
Industry Telecommunications
Experience
Genesys September 2013 - Present
Notary Public - Massachusetts August 2012 - Present
Genesys SoundBite Communications February 2010 - August 2013
Potpourri Group November 2007 - September 2010
Sophos May 2006 - July 2007
Elite Wireless, Inc September 2001 - April 2006
Skills
Payroll Services, ADP Payroll, ADP ReportSmith, Fidelity, Accounts Payable, GreatPlains, Microsoft Office, Lotus Notes, Employee Relations, Payroll, Spreadsheets, Fitness, Great Plains Software, Access, PowerPoint, Finance, Leadership, Team Leadership, Invoicing, Employee Benefits, Accounting, Customer Service, Microsoft Dynamics GP, Cloud Computing, Salesforce.com
Education
Western Governors University
Bachelor of Business Management, Business, Management, Marketing, and Related Support Services
Middlesex Community College
Liberal Arts and Sciences/Liberal Studies
Genesys September 2013 - Present
Notary Public - Massachusetts August 2012 - Present
Genesys SoundBite Communications February 2010 - August 2013
Potpourri Group November 2007 - September 2010
Sophos May 2006 - July 2007
Elite Wireless, Inc September 2001 - April 2006
Skills
Payroll Services, ADP Payroll, ADP ReportSmith, Fidelity, Accounts Payable, GreatPlains, Microsoft Office, Lotus Notes, Employee Relations, Payroll, Spreadsheets, Fitness, Great Plains Software, Access, PowerPoint, Finance, Leadership, Team Leadership, Invoicing, Employee Benefits, Accounting, Customer Service, Microsoft Dynamics GP, Cloud Computing, Salesforce.com
Education
Western Governors University
Bachelor of Business Management, Business, Management, Marketing, and Related Support Services
Middlesex Community College
Liberal Arts and Sciences/Liberal Studies
Joseph Haas Joseph Haas's Genesys Experience January 2011 - February 2014
Job PTPInc | Partner & Alliance Leader | Customer Experience | Contact Center SME
Industry Information Technology and Services
Experience
Performance Technology Partners March 2014 - Present
Genesys January 2011 - February 2014
Genesys January 2007 - January 2011
Genesys January 2006 - January 2007
Lucent Technologies September 2001 - December 2005
Lucent Technologies July 2000 - August 2001
U S WEST November 1996 - June 2000
US West July 1991 - October 1996
Skills
Channel Partners, SaaS, Partner Management, Partner Development, Hosted Services, Managed Services, Strategic Partnerships, VoIP, Enterprise Solution..., IVR, CTI, Genesys, Sales, Contact Centers, Professional Services, Pre-sales
Education
University of Minnesota - Carlson School of Management 1992 — 1993
Master of Business Administration (MBA), Finance and Financial Management Services
Montana State University-Bozeman 1986 — 1991
BS, Electrical Engineering
Performance Technology Partners March 2014 - Present
Genesys January 2011 - February 2014
Genesys January 2007 - January 2011
Genesys January 2006 - January 2007
Lucent Technologies September 2001 - December 2005
Lucent Technologies July 2000 - August 2001
U S WEST November 1996 - June 2000
US West July 1991 - October 1996
Skills
Channel Partners, SaaS, Partner Management, Partner Development, Hosted Services, Managed Services, Strategic Partnerships, VoIP, Enterprise Solution..., IVR, CTI, Genesys, Sales, Contact Centers, Professional Services, Pre-sales
Education
University of Minnesota - Carlson School of Management 1992 — 1993
Master of Business Administration (MBA), Finance and Financial Management Services
Montana State University-Bozeman 1986 — 1991
BS, Electrical Engineering
Eric Bourne Eric Bourne's Genesys Experience March 2010 - February 2014
Job Contact Center Solutions Specialist at Mitel Networks
Industry Computer Software
Experience
Mitel Networks February 2014 - Present
Genesys March 2010 - February 2014
Sprint September 2001 - February 2010
Sprint Nextel September 2001 - February 2010
TEKsystems March 1999 - September 2001
Skills
Business Development, VoIP, Project Management, Direct Sales, Telecommunications, Wireless, Channel, Solution Selling, Contract Negotiation, Salesforce.com, Management, New Business Development, Sales Management, Account Management, Unified Communications, Enterprise Software, Strategic Planning, Sales, Strategy, Selling, SaaS, Leadership, Cloud Computing, Call Centers, CRM, Sales Process, Channel Partners, Vendor Management, Contact Centers, SIP, Integration, Go-to-market Strategy, Team Leadership, Customer Retention, IVR, IP, Lead Generation, SIP Trunking, CTI, Sales Presentations, ACD, Partner Management, Pre-sales, Professional Services, Managed Services, Telephony, Strategic Partnerships, Mobile Devices, Sales Operations, Product Management
Education
Jacksonville State University 1995 — 1998
Bachelor of Science (BS), Finance, General
Mitel Networks February 2014 - Present
Genesys March 2010 - February 2014
Sprint September 2001 - February 2010
Sprint Nextel September 2001 - February 2010
TEKsystems March 1999 - September 2001
Skills
Business Development, VoIP, Project Management, Direct Sales, Telecommunications, Wireless, Channel, Solution Selling, Contract Negotiation, Salesforce.com, Management, New Business Development, Sales Management, Account Management, Unified Communications, Enterprise Software, Strategic Planning, Sales, Strategy, Selling, SaaS, Leadership, Cloud Computing, Call Centers, CRM, Sales Process, Channel Partners, Vendor Management, Contact Centers, SIP, Integration, Go-to-market Strategy, Team Leadership, Customer Retention, IVR, IP, Lead Generation, SIP Trunking, CTI, Sales Presentations, ACD, Partner Management, Pre-sales, Professional Services, Managed Services, Telephony, Strategic Partnerships, Mobile Devices, Sales Operations, Product Management
Education
Jacksonville State University 1995 — 1998
Bachelor of Science (BS), Finance, General
Nancy Shultz Nancy Shultz's Genesys Experience 2001 - 2004
Job Vice President Transaction Officer at Prologis, Inc.
Industry Real Estate
Experience
Prologis, Inc. July 2011 - Present
AMB Property Corporation June 2009 - July 2011
AMB Property Corporation January 2005 - June 2009
genesys telecommunications 2002 - 2005
Genesys 2001 - 2004
Skills
Lease Negotiations, Mergers, Valuation, Contract Negotiation, Sales, Disposition, Real Estate Economics, Corporate Real Estate, Real Estate Development, Leases, Tenant, Real Estate, Real Estate Financing, Real Estate Transactions, Lease Administration, Property Management, Financial Modeling, Financial Analysis, Investments
Education
University of California, Los Angeles - The Anderson School of Management 1997 — 1999
MBA
Mississippi State University 1986 — 1990
Accounting
Prologis, Inc. July 2011 - Present
AMB Property Corporation June 2009 - July 2011
AMB Property Corporation January 2005 - June 2009
genesys telecommunications 2002 - 2005
Genesys 2001 - 2004
Skills
Lease Negotiations, Mergers, Valuation, Contract Negotiation, Sales, Disposition, Real Estate Economics, Corporate Real Estate, Real Estate Development, Leases, Tenant, Real Estate, Real Estate Financing, Real Estate Transactions, Lease Administration, Property Management, Financial Modeling, Financial Analysis, Investments
Education
University of California, Los Angeles - The Anderson School of Management 1997 — 1999
MBA
Mississippi State University 1986 — 1990
Accounting
Shahen Ohanjanyan Shahen Ohanjanyan's Genesys Experience February 2014 - Present
Job Principal Developer at Genesys
Industry Computer Software
Experience
Genesys February 2014 - Present
Yandex June 2013 - February 2014
NGENIX April 2011 - January 2013
Odnoklassniki 2013 - 2013
Yandex 2009 - 2012
SUP/LiveJournal Russia 2006 - 2007
Jet Infosystems 2006 - 2007
Skills
JavaScript, Java, Git, Front-end, PostgreSQL, Python, Subversion, Linux, Perl, JIRA, OOP, Ruby, REST, XSLT, Maven, HTML 5, Design Patterns, Software Development, Nginx, Web Services, Software Design, Mobile Applications, Web Development, Bash, Android, Ext JS, Servlets, Apache, Spring, AJAX, jQuery, XML, Tomcat, SQL, Algorithms, FreeBSD, CVS, Scalability, Hadoop, Shell Scripting, JUnit, Multithreading, Distributed Systems
Education
Moscow Technical University of Communications and Informatics (MTUCI) 2000 — 2006
Master's degree, Applied Mathematics
Genesys February 2014 - Present
Yandex June 2013 - February 2014
NGENIX April 2011 - January 2013
Odnoklassniki 2013 - 2013
Yandex 2009 - 2012
SUP/LiveJournal Russia 2006 - 2007
Jet Infosystems 2006 - 2007
Skills
JavaScript, Java, Git, Front-end, PostgreSQL, Python, Subversion, Linux, Perl, JIRA, OOP, Ruby, REST, XSLT, Maven, HTML 5, Design Patterns, Software Development, Nginx, Web Services, Software Design, Mobile Applications, Web Development, Bash, Android, Ext JS, Servlets, Apache, Spring, AJAX, jQuery, XML, Tomcat, SQL, Algorithms, FreeBSD, CVS, Scalability, Hadoop, Shell Scripting, JUnit, Multithreading, Distributed Systems
Education
Moscow Technical University of Communications and Informatics (MTUCI) 2000 — 2006
Master's degree, Applied Mathematics
Josh Abich Josh Abich's Genesys Experience January 2014 - Present
Job Vice President of Sales at Genesys
Industry Computer Software
Experience
Genesys January 2014 - Present
Genesys January 2011 - December 2013
Angel.com October 2010 - December 2011
Angel.com February 2006 - October 2010
Skills
SaaS, Solution Selling, Sales Management, Business Intelligence, CRM, Direct Sales, Strategy, Sales, Team Building, Contract Negotiation, Networking, Virtualization, Demand Generation, IVR, Telecommunications, Business Strategy, Leadership, Marketing Strategy, Lead Generation, Customer Service, Product Marketing, Enterprise Software, Telephony, E-commerce, Email Marketing, Mobile Devices, Sales Enablement, Sales Process, Strategic Partnerships, Process Improvement, Marketing, Selling, Team Leadership, Cloud Computing, Customer Experience, Project Management, Program Management, Analytics, IP, Data Center, Business Development, Strategic Planning, Outsourcing, Wireless, Business Analysis, Mobile Applications, Cross-functional Team..., Pre-sales, Integration, Product Development
Education
Liberty University
Business Management
Genesys January 2014 - Present
Genesys January 2011 - December 2013
Angel.com October 2010 - December 2011
Angel.com February 2006 - October 2010
Skills
SaaS, Solution Selling, Sales Management, Business Intelligence, CRM, Direct Sales, Strategy, Sales, Team Building, Contract Negotiation, Networking, Virtualization, Demand Generation, IVR, Telecommunications, Business Strategy, Leadership, Marketing Strategy, Lead Generation, Customer Service, Product Marketing, Enterprise Software, Telephony, E-commerce, Email Marketing, Mobile Devices, Sales Enablement, Sales Process, Strategic Partnerships, Process Improvement, Marketing, Selling, Team Leadership, Cloud Computing, Customer Experience, Project Management, Program Management, Analytics, IP, Data Center, Business Development, Strategic Planning, Outsourcing, Wireless, Business Analysis, Mobile Applications, Cross-functional Team..., Pre-sales, Integration, Product Development
Education
Liberty University
Business Management
Chris Hummel, PMP Chris Hummel, PMP's Genesys Experience September 2014 - Present
Job Regional Manager Professional Services at Genesys
Industry Telecommunications
Experience
Genesys September 2014 - Present
Genesys September 2013 - August 2014
Gold Systems February 2012 - August 2013
Gold Systems May 2003 - September 2012
Gold Systems August 2000 - January 2012
Gold Systems October 1999 - July 2000
Gold Systems December 1996 - September 1999
Chadwick and Associates June 1995 - March 1996
Department of Environmental Resources May 1993 - August 1993
Skills
SDLC, Software Project..., Project Management, Telecommunications, Project Planning, Testing, Team Leadership, Business Analysis, Management, Integration, Quality Assurance, Requirements Analysis, Software Development, Enterprise Software, Strategy, CRM, Business Process, PMP, Program Management, SaaS, Vendor Management, Cross-functional Team..., Product Management, Professional Services
Education
Lafayette College 1990 — 1994
Bachelor of Arts (B.A.), Biology, General
Genesys September 2014 - Present
Genesys September 2013 - August 2014
Gold Systems February 2012 - August 2013
Gold Systems May 2003 - September 2012
Gold Systems August 2000 - January 2012
Gold Systems October 1999 - July 2000
Gold Systems December 1996 - September 1999
Chadwick and Associates June 1995 - March 1996
Department of Environmental Resources May 1993 - August 1993
Skills
SDLC, Software Project..., Project Management, Telecommunications, Project Planning, Testing, Team Leadership, Business Analysis, Management, Integration, Quality Assurance, Requirements Analysis, Software Development, Enterprise Software, Strategy, CRM, Business Process, PMP, Program Management, SaaS, Vendor Management, Cross-functional Team..., Product Management, Professional Services
Education
Lafayette College 1990 — 1994
Bachelor of Arts (B.A.), Biology, General
Aleksey Gogolev Aleksey Gogolev's Genesys Experience April 2014 - Present
Job Senior Engineer at Solariat
Industry Information Technology and Services
Experience
Genesys April 2014 - Present
Solariat April 2013 - April 2014
oDesk February 2013 - April 2014
Prom.ua September 2010 - January 2013
oDesk 2012 - 2012
World Data Center for Geoinformatics and Sustainable Development February 2009 - March 2010
dev.co.ua June 2006 - February 2009
IRIS Kiev March 2006 - June 2006
Skills
Machine Learning, Python, MySQL, PostgreSQL, jQuery, Octave, Subversion, CSS, sass/compass, Mercurial, Pylons, Django, Weka, Data Mining, PHP, JavaScript, SQL, Front-end, JSON, Solr, Symfony
Education
National Technical University of Ukraine 'Kyiv Polytechnic Institute' 2004 — 2010
magister, computer science, mathematics, system analysis
Lyceum "Leader" №171 2000 — 2004
Genesys April 2014 - Present
Solariat April 2013 - April 2014
oDesk February 2013 - April 2014
Prom.ua September 2010 - January 2013
oDesk 2012 - 2012
World Data Center for Geoinformatics and Sustainable Development February 2009 - March 2010
dev.co.ua June 2006 - February 2009
IRIS Kiev March 2006 - June 2006
Skills
Machine Learning, Python, MySQL, PostgreSQL, jQuery, Octave, Subversion, CSS, sass/compass, Mercurial, Pylons, Django, Weka, Data Mining, PHP, JavaScript, SQL, Front-end, JSON, Solr, Symfony
Education
National Technical University of Ukraine 'Kyiv Polytechnic Institute' 2004 — 2010
magister, computer science, mathematics, system analysis
Lyceum "Leader" №171 2000 — 2004
Bryan Loffer Bryan Loffer's Genesys Experience February 2012 - Present
Job
Industry Computer Software
Experience
Genesys February 2012 - Present
Skills
Call Center, IVR, Online Communication, Social Media, Channel Management, CTI, ACD, Call Routing, Telephony, Outbound, Contact Centre, Inbound, Workforce Management, International Business, Telecommunications, Enterprise Software, Unified Communications, Contact Centers, SIP, Architecture, Managed Services, Pre-sales, Software Project..., Technical Presentations, Integration, Routing, Wireless, VoIP, Chat, Business Intelligence, Networking, SaaS, SNMP, Requirements Analysis, Software Development, Inbound Marketing, Enterprise Architecture, Mobile Devices, Avaya, Sales Engineering, Call Logging, Professional Services, IP, Solution Selling, Cloud Computing, Genesys, Speech Recognition, Cisco Technologies, VXML, Solution Architecture
Education
Missouri State University 1979 — 1983
BS, Computer Information Systems
Genesys February 2012 - Present
Skills
Call Center, IVR, Online Communication, Social Media, Channel Management, CTI, ACD, Call Routing, Telephony, Outbound, Contact Centre, Inbound, Workforce Management, International Business, Telecommunications, Enterprise Software, Unified Communications, Contact Centers, SIP, Architecture, Managed Services, Pre-sales, Software Project..., Technical Presentations, Integration, Routing, Wireless, VoIP, Chat, Business Intelligence, Networking, SaaS, SNMP, Requirements Analysis, Software Development, Inbound Marketing, Enterprise Architecture, Mobile Devices, Avaya, Sales Engineering, Call Logging, Professional Services, IP, Solution Selling, Cloud Computing, Genesys, Speech Recognition, Cisco Technologies, VXML, Solution Architecture
Education
Missouri State University 1979 — 1983
BS, Computer Information Systems
Edward Molnar MSCS/MBA/CSM Edward Molnar MSCS/MBA/CSM's Genesys Experience January 2015 - July 2015
Job VP of Development at CSI International Inc.
Industry Information Technology and Services
Experience
CSI International Inc. July 2015 - Present
Genesys January 2015 - July 2015
NTT DATA Corporation December 2013 - January 2015
Independent Consultant January 2013 - December 2013
3M April 2012 - December 2012
Independent Contractor August 2006 - April 2012
CSI International Inc. March 1992 - August 2006
SSID November 1986 - March 1992
Skills
IBM Mainframe, Testing, Software Development, Software Engineering, Program Management, Object Oriented Modeling, IBM Assembler, IT Strategy, Parallel Computing, Software Quality..., SDLC, CUDA, Healthcare Information..., IT Management, ITIL, IT Solutions, IT Service Management, IT Operations, Object Oriented Software, Software Project..., Software Documentation, Software Design, Software Installation, Test Cases, System Testing, Regression Testing, User Acceptance Testing, Unix, Test Driven Development, TCP/IP, Solution Architecture, Quality Assurance, Process Improvement, Linux, Security, DB2, Project Management, Operating Systems, Data Center, Visio, Scrum, Strategy, Integration, Architectures, Agile Methodologies, Vendor Management, Enterprise Software, Architecture
Education
Saint Leo University 2014 — 2017
Doctor of Philosophy (Ph.D.), Business Administration (DBA - Doctor of Business Administration)
Saint Leo University 2012 — 2014
Master of Business Administration (M.B.A.)
University of Minnesota-Twin Cities 2008 — 2011
Masters, Computer Science
University of Minnesota-Twin Cities 2006 — 2008
BS, Computer Science
Normandale Community College 2004 — 2006
AS, Computer Science
Normandale Community College 2004 — 2006
AA, Math/Sciences
CSI International Inc. July 2015 - Present
Genesys January 2015 - July 2015
NTT DATA Corporation December 2013 - January 2015
Independent Consultant January 2013 - December 2013
3M April 2012 - December 2012
Independent Contractor August 2006 - April 2012
CSI International Inc. March 1992 - August 2006
SSID November 1986 - March 1992
Skills
IBM Mainframe, Testing, Software Development, Software Engineering, Program Management, Object Oriented Modeling, IBM Assembler, IT Strategy, Parallel Computing, Software Quality..., SDLC, CUDA, Healthcare Information..., IT Management, ITIL, IT Solutions, IT Service Management, IT Operations, Object Oriented Software, Software Project..., Software Documentation, Software Design, Software Installation, Test Cases, System Testing, Regression Testing, User Acceptance Testing, Unix, Test Driven Development, TCP/IP, Solution Architecture, Quality Assurance, Process Improvement, Linux, Security, DB2, Project Management, Operating Systems, Data Center, Visio, Scrum, Strategy, Integration, Architectures, Agile Methodologies, Vendor Management, Enterprise Software, Architecture
Education
Saint Leo University 2014 — 2017
Doctor of Philosophy (Ph.D.), Business Administration (DBA - Doctor of Business Administration)
Saint Leo University 2012 — 2014
Master of Business Administration (M.B.A.)
University of Minnesota-Twin Cities 2008 — 2011
Masters, Computer Science
University of Minnesota-Twin Cities 2006 — 2008
BS, Computer Science
Normandale Community College 2004 — 2006
AS, Computer Science
Normandale Community College 2004 — 2006
AA, Math/Sciences
Arlene Hammel Arlene Hammel's Genesys Experience January 2004 - September 2005
Job Marketing Leader Strategy through Execution
Industry Computer Software
Experience
Fidelity Investments July 2011 - Present
Fidelity Investments March 2007 - December 2010
BrassRing September 2005 - November 2006
Genesys January 2004 - September 2005
Eliassen Group June 2000 - October 2001
Randstad (formerly Office Specialists, successfully sold 1998) March 1981 - March 2000
Education
Michigan State University
BA, Business Administration
Fidelity Investments July 2011 - Present
Fidelity Investments March 2007 - December 2010
BrassRing September 2005 - November 2006
Genesys January 2004 - September 2005
Eliassen Group June 2000 - October 2001
Randstad (formerly Office Specialists, successfully sold 1998) March 1981 - March 2000
Education
Michigan State University
BA, Business Administration
Alexey Sheverev Alexey Sheverev's Genesys Experience April 2014 - Present
Job Support Engineer at Genesys
Industry Information Technology and Services
Experience
Genesys April 2014 - Present
STLport Consulting November 2009 - December 2013
XAMBALA January 2012 - March 2013
Vite.me 2009 - 2010
F5 Networks February 2004 - February 2009
Uroam, Inc October 2000 - January 2004
Skills
OCaml, Python, PHP, JavaScript, Physics, Mathematics, Algorithms, Web Applications, TCP/IP, Android, Java, Linux, Windows, SQL, Shell Scripting, Testing, Image Processing, C++, iOS development, Software Design, C, Embedded Systems, Architecture, Scalability, Unix, Software Engineering, VPN, Software Development, Scrum, Cloud Computing, Multithreading, Distributed Systems, OOP, Subversion, System Architecture, Mobile Devices, CVS, Object Oriented Design, Perl, STL, Git, NoSQL, Data Mining, Machine Learning, Start-ups, Quantitative Research, SSL VPN, High Frequency Trading, HTML/XML, Statistics
Education
Moscow Institute of Physics and Technology (State University) (MIPT) 1975 — 1985
MS, Physics, Electronics
Genesys April 2014 - Present
STLport Consulting November 2009 - December 2013
XAMBALA January 2012 - March 2013
Vite.me 2009 - 2010
F5 Networks February 2004 - February 2009
Uroam, Inc October 2000 - January 2004
Skills
OCaml, Python, PHP, JavaScript, Physics, Mathematics, Algorithms, Web Applications, TCP/IP, Android, Java, Linux, Windows, SQL, Shell Scripting, Testing, Image Processing, C++, iOS development, Software Design, C, Embedded Systems, Architecture, Scalability, Unix, Software Engineering, VPN, Software Development, Scrum, Cloud Computing, Multithreading, Distributed Systems, OOP, Subversion, System Architecture, Mobile Devices, CVS, Object Oriented Design, Perl, STL, Git, NoSQL, Data Mining, Machine Learning, Start-ups, Quantitative Research, SSL VPN, High Frequency Trading, HTML/XML, Statistics
Education
Moscow Institute of Physics and Technology (State University) (MIPT) 1975 — 1985
MS, Physics, Electronics
Tim Lavell Tim Lavell's Genesys Experience 2000 - 2002
Job Microsoft
Industry Wireless
Experience
Microsoft June 2012 - Present
Research in Motion (RIM) October 2004 - July 2012
Wilfrid Laurier University September 2008 - August 2010
Information Logistics 2002 - 2004
Genesys 2000 - 2002
Raindance Communications 1998 - 2000
Global Crossing 1996 - 1998
Education
Wilfrid Laurier University 2007 — 2010
School of Business & Economics
University of Colorado Denver
MBA, Business & Technology
McMaster University
Microsoft June 2012 - Present
Research in Motion (RIM) October 2004 - July 2012
Wilfrid Laurier University September 2008 - August 2010
Information Logistics 2002 - 2004
Genesys 2000 - 2002
Raindance Communications 1998 - 2000
Global Crossing 1996 - 1998
Education
Wilfrid Laurier University 2007 — 2010
School of Business & Economics
University of Colorado Denver
MBA, Business & Technology
McMaster University
Anil Kumar Yedugani Anil Kumar Yedugani's Genesys Experience March 2008 - August 2008
Job Sr Analyst Business Systems at Staples
Industry Financial Services
Experience
Staples February 2012 - Present
Biogen Idec November 2010 - January 2012
Kohl's Department Stores August 2010 - November 2010
Fifth Third Bank May 2009 - April 2010
General Mills September 2008 - April 2009
Genesys March 2008 - August 2008
Vitale, Caturano & Company July 2007 - February 2008
Skills
Business Objects, Crystal Reports, Crystal Xcelsius, SQL, Dashboard, Data Modeling, Data Warehousing, Requirements Analysis, Microsoft SQL Server, Microstrategy, ETL, Business Intelligence, Web Intelligence, Oracle SQL, Database Design, Erwin, OLAP, SDLC, Informatica, Toad, Visio, Business Analysis, MicroStrategy Reporting, Cognos, Master Data Management, SharePoint, Analytics, T-SQL, Analysis, Databases, SSRS, Business Intelligence..., Business Process, Data Migration
Education
International Technological University 2009 — 2011
MBA, Business Administration
Western Michigan University 2005 — 2007
Masters, Computer Science
Jawaharlal Nehru Technological University 2000 — 2004
Bachelors, Computer Science
St Marks High School 1989 — 1998
1st Standard through SSC, English, Hindi, Telugu, Science, Social, Mathematics
Staples February 2012 - Present
Biogen Idec November 2010 - January 2012
Kohl's Department Stores August 2010 - November 2010
Fifth Third Bank May 2009 - April 2010
General Mills September 2008 - April 2009
Genesys March 2008 - August 2008
Vitale, Caturano & Company July 2007 - February 2008
Skills
Business Objects, Crystal Reports, Crystal Xcelsius, SQL, Dashboard, Data Modeling, Data Warehousing, Requirements Analysis, Microsoft SQL Server, Microstrategy, ETL, Business Intelligence, Web Intelligence, Oracle SQL, Database Design, Erwin, OLAP, SDLC, Informatica, Toad, Visio, Business Analysis, MicroStrategy Reporting, Cognos, Master Data Management, SharePoint, Analytics, T-SQL, Analysis, Databases, SSRS, Business Intelligence..., Business Process, Data Migration
Education
International Technological University 2009 — 2011
MBA, Business Administration
Western Michigan University 2005 — 2007
Masters, Computer Science
Jawaharlal Nehru Technological University 2000 — 2004
Bachelors, Computer Science
St Marks High School 1989 — 1998
1st Standard through SSC, English, Hindi, Telugu, Science, Social, Mathematics
Rene Reyes, PMP Rene Reyes, PMP's Genesys Experience February 2013 - Present
Job Project Manager Professional Services PMO at Genesys
Industry Telecommunications
Experience
Genesys February 2013 - Present
Genesys June 2009 - December 2012
Nortel Networks Enterprise Division June 2006 - June 2009
Nortel Networks Wireless Division 2004 - 2006
Nortel 2002 - 2004
Nortel Networks 1994 - 2000
Skills
Program Management, Project Management, Cross-functional Team..., New Service Introduction, Introducing New Products, Software Project..., Beta Management, Customer Service, Telecommunications, Contact Centers, Wireless, CDMA, UMTS, GPRS, Quality Assurance, Business Services, CDMA2000, EVDO, Spanish, V&V, VoIP, SIP, Unified Communications, PMP, Product Lifecycle..., Call Center, Agile Project Management, CRM, Agile Methodologies, Process Improvement, Management, GSM, Call Centers, IP, Mobile Devices, Integration, Enterprise Software, PMO, Testing, Strategy, Professional Services, Service Delivery, Requirements Analysis, Team Leadership, Project Planning, Resource Management, Six Sigma
Education
North Carolina State University 2007 — 2007
Executive Program on Global Operations and Quality, Global Operations and Quality Management
University of Florida
Bachelor of Science (BS) degree, Electrical Engineering (EE)
Genesys February 2013 - Present
Genesys June 2009 - December 2012
Nortel Networks Enterprise Division June 2006 - June 2009
Nortel Networks Wireless Division 2004 - 2006
Nortel 2002 - 2004
Nortel Networks 1994 - 2000
Skills
Program Management, Project Management, Cross-functional Team..., New Service Introduction, Introducing New Products, Software Project..., Beta Management, Customer Service, Telecommunications, Contact Centers, Wireless, CDMA, UMTS, GPRS, Quality Assurance, Business Services, CDMA2000, EVDO, Spanish, V&V, VoIP, SIP, Unified Communications, PMP, Product Lifecycle..., Call Center, Agile Project Management, CRM, Agile Methodologies, Process Improvement, Management, GSM, Call Centers, IP, Mobile Devices, Integration, Enterprise Software, PMO, Testing, Strategy, Professional Services, Service Delivery, Requirements Analysis, Team Leadership, Project Planning, Resource Management, Six Sigma
Education
North Carolina State University 2007 — 2007
Executive Program on Global Operations and Quality, Global Operations and Quality Management
University of Florida
Bachelor of Science (BS) degree, Electrical Engineering (EE)
Irina Issayeva's Genesys Experience 1997 - 2000
Job Software Engineering Lead at Cronologics Corporation
Industry Computer Software
Experience
Cronologics Corporation April 2015 - September 2015
Atheer Labs 2012 - 2014
Hara 2010 - 2012
LiteScape Technologies, Inc. 2003 - 2010
IQ Labs 2001 - 2003
eMediate 2000 - 2001
Genesys 1997 - 2000
Skills
Android, Java, Start-ups, Software Engineering, Mobile Applications, Agile Methodologies, Cloud Computing, Web Applications, Leadership, Software Project..., Software Development, Team Leadership, Wearables, Team Management, Program Management, Team Building, REST, Web Services, SOAP, Mobile Devices, Java Enterprise Edition, Enterprise Software, .NET, LDAP, XML, Android SDK, OpenGL ES
Education
National Technical University of Ukraine 'Kyiv Polytechnic Institute'
Cronologics Corporation April 2015 - September 2015
Atheer Labs 2012 - 2014
Hara 2010 - 2012
LiteScape Technologies, Inc. 2003 - 2010
IQ Labs 2001 - 2003
eMediate 2000 - 2001
Genesys 1997 - 2000
Skills
Android, Java, Start-ups, Software Engineering, Mobile Applications, Agile Methodologies, Cloud Computing, Web Applications, Leadership, Software Project..., Software Development, Team Leadership, Wearables, Team Management, Program Management, Team Building, REST, Web Services, SOAP, Mobile Devices, Java Enterprise Edition, Enterprise Software, .NET, LDAP, XML, Android SDK, OpenGL ES
Education
National Technical University of Ukraine 'Kyiv Polytechnic Institute'
Vitaliy Teryoshin Vitaliy Teryoshin's Genesys Experience Software Engineering ManagerGenesys Telecommunication Labs1997 - Present
Job Engineering manager at Genesys
Industry Computer Software
Experience
Genesys Software Engineering ManagerGenesys Telecommunication Labs1997 - Present
Skills
CTI, SIP, Genesys, VoIP, Perl, Software Design, TCP/IP, Contact Centers, IVR, Telephony, Unified Communications, Software Development, Linux, C, Solution Architecture, Shell Scripting, Integration, Unix
Education
Moscow Institute of Physics and Technology (State University) (MIPT) 1980 — 1986
MS, Mathenatics, Programming, Automation
Genesys Software Engineering ManagerGenesys Telecommunication Labs1997 - Present
Skills
CTI, SIP, Genesys, VoIP, Perl, Software Design, TCP/IP, Contact Centers, IVR, Telephony, Unified Communications, Software Development, Linux, C, Solution Architecture, Shell Scripting, Integration, Unix
Education
Moscow Institute of Physics and Technology (State University) (MIPT) 1980 — 1986
MS, Mathenatics, Programming, Automation
Alexander Borovinskiy Alexander Borovinskiy's Genesys Experience October 2006 - Present
Job Staff Software Engineer at Genesys
Industry Computer Software
Experience
Genesys October 2006 - Present
UCSF September 2002 - September 2006
University of Minnesota March 2000 - August 2002
Skills
SIP, C++, Java, Python, Perl, Algorithms, Software Development, Software Engineering, Physics, Software Design, Multithreading, Linux, Machine Learning, ClearCase, Git, Mercurial, Due Diligence, Agile Methodologies
Education
Московский Государственный Университет им. М.В. Ломоносова (МГУ) / Lomonosov Moscow State University (MSU) 1996 — 1999
Ph.D., Physics
Genesys October 2006 - Present
UCSF September 2002 - September 2006
University of Minnesota March 2000 - August 2002
Skills
SIP, C++, Java, Python, Perl, Algorithms, Software Development, Software Engineering, Physics, Software Design, Multithreading, Linux, Machine Learning, ClearCase, Git, Mercurial, Due Diligence, Agile Methodologies
Education
Московский Государственный Университет им. М.В. Ломоносова (МГУ) / Lomonosov Moscow State University (MSU) 1996 — 1999
Ph.D., Physics
Sarah Clarke Sarah Clarke's Genesys Experience March 2011 - May 2014
Job Seasoned Security Professional
Industry Information Technology and Services
Experience
Lucid Defense January 2015 - Present
BiJoTi March 2015 - August 2015
Mandiant, a FireEye Company June 2014 - January 2015
Genesys March 2011 - May 2014
Freddie Mac January 2008 - November 2010
Skills
Training, Security, Application Security, Disaster Recovery, Vulnerability Management, Security Awareness, NIST, Nessus, VMware, Cloud Computing, PCI DSS, Active Directory, Vulnerability Scanning, Incident Response, Snort, RSA SecurID, Intrusion Detection, HIPAA, Identity Management, Information Security..., ISO 27001, Splunk, Qualys, IT Audit, Sarbanes-Oxley, Security Incident..., Symantec Endpoint..., OpenVPN, CentOS, Red Hat Linux, VMware ESX, Control Design, GCIA, GSEC, Employee Training, Security Training, Security Consulting, Information Security, GNU/Linux
Education
Northern Virginia Community College 2002 — 2010
Information Systems
Northern Virginia Community College
Lucid Defense January 2015 - Present
BiJoTi March 2015 - August 2015
Mandiant, a FireEye Company June 2014 - January 2015
Genesys March 2011 - May 2014
Freddie Mac January 2008 - November 2010
Skills
Training, Security, Application Security, Disaster Recovery, Vulnerability Management, Security Awareness, NIST, Nessus, VMware, Cloud Computing, PCI DSS, Active Directory, Vulnerability Scanning, Incident Response, Snort, RSA SecurID, Intrusion Detection, HIPAA, Identity Management, Information Security..., ISO 27001, Splunk, Qualys, IT Audit, Sarbanes-Oxley, Security Incident..., Symantec Endpoint..., OpenVPN, CentOS, Red Hat Linux, VMware ESX, Control Design, GCIA, GSEC, Employee Training, Security Training, Security Consulting, Information Security, GNU/Linux
Education
Northern Virginia Community College 2002 — 2010
Information Systems
Northern Virginia Community College
Huiping Li Huiping Li's Genesys Experience April 2008 - June 2011
Job Genesys Contact Center Specialist at Bell
Industry Telecommunications
Experience
Bell February 2014 - Present
TELUS June 2011 - February 2014
Genesys April 2008 - June 2011
Skills
Call Center CTI..., Genesys Framework, Genesys Voice Platform, IVR, Genesys Call Routing, Outbound contact center..., Cisco CCNA, Genesys eService, SIP, VoIP, Avaya Communication..., Voice Signal Processing, Wireless Networking, CTI, Technical Support, Databases, Call Centers, CCNA, Avaya, Networking, Contact Centers, Telecommunications
Education
McMaster University 2006 — 2008
Master of Applied Science, Electrical Engineering
Wuhan University 1999 — 2003
Bachelor of Engineering (BE), Electrical and Electronics Engineering
Bell February 2014 - Present
TELUS June 2011 - February 2014
Genesys April 2008 - June 2011
Skills
Call Center CTI..., Genesys Framework, Genesys Voice Platform, IVR, Genesys Call Routing, Outbound contact center..., Cisco CCNA, Genesys eService, SIP, VoIP, Avaya Communication..., Voice Signal Processing, Wireless Networking, CTI, Technical Support, Databases, Call Centers, CCNA, Avaya, Networking, Contact Centers, Telecommunications
Education
McMaster University 2006 — 2008
Master of Applied Science, Electrical Engineering
Wuhan University 1999 — 2003
Bachelor of Engineering (BE), Electrical and Electronics Engineering
John Pitts John Pitts's Genesys Experience May 2014 - Present
Job Senior Principal Solutions Engineer at Genesys
Industry Information Technology and Services
Experience
Genesys May 2014 - Present
Avaya December 2010 - April 2014
eLoyalty October 2008 - December 2009
Genesys Telecommunications Laboratories January 2006 - September 2008
MCI/Verizon January 2001 - January 2006
Cisco Systems January 1999 - January 2001
Amteva Technologies January 1998 - January 1999
Skills
Cloud Computing, Enterprise Software, Channel, Telecommunications, Pre-sales, Channel Partners, IP, IVR, Call Centers, Integration, Avaya, Solution Architecture, Partner Management, Contact Centers, CRM, Unified Communications, Avaya Technologies
Education
North Carolina State University
Electrical Engineering
Genesys May 2014 - Present
Avaya December 2010 - April 2014
eLoyalty October 2008 - December 2009
Genesys Telecommunications Laboratories January 2006 - September 2008
MCI/Verizon January 2001 - January 2006
Cisco Systems January 1999 - January 2001
Amteva Technologies January 1998 - January 1999
Skills
Cloud Computing, Enterprise Software, Channel, Telecommunications, Pre-sales, Channel Partners, IP, IVR, Call Centers, Integration, Avaya, Solution Architecture, Partner Management, Contact Centers, CRM, Unified Communications, Avaya Technologies
Education
North Carolina State University
Electrical Engineering
Jayanti Anand Jayanti Anand's Genesys Experience February 2013 - June 2014
Job Benefits Manager at Landmark Worldwide
Industry Human Resources
Experience
Landmark Worldwide November 2014 - Present
BRIDGE Housing Corporation August 2012 - July 2014
Genesys February 2013 - June 2014
Pacific Park Management October 2012 - February 2013
Consulting November 2010 - April 2012
Radford Surveys + Consulting July 2008 - July 2009
Virage Logic December 2006 - May 2008
Landmark Education May 2006 - August 2006
EDO Reconnaissance and Surveillance Systems November 2001 - May 2006
CONDOR SYSTEMS INC. February 2001 - September 2001
Skills
Employee Relations, HRIS, Employee Benefits, Human Resources, Management, Compensation, Workers Compensation, 401k, Compliance Management, Project Management, Affirmative Action, Leave of Absence, Leave Administration, Auditing, Generalist Duties, Training, Coaching, Presentations, Performance Management, Employment-based..., Event Planning, FLSA, HIPAA, Communication Skills, Deferred Compensation, Clear Communications, Team Building, Workforce Planning, Payroll, Organizational..., Leadership Development, Team Leadership, Business Development, Leadership, Public Speaking, Benefits Administration, HR Policies, Strategy, Budgets, Compensation & Benefit, Program Management, Recruiting, Event Management, Personnel Management, Analysis, Job Descriptions, Salary
Education
Landmark Education 2003 — 2020
SJSU Professional Development 2003 — 2005
Certification, HR Generalist Mgmt w/ Specialty in Benefits
Universal Church of the Master 2002 — 2003
BA, Theology
Ohlone College 1995 — 1998
AA, Fine Art Photography
Landmark Worldwide November 2014 - Present
BRIDGE Housing Corporation August 2012 - July 2014
Genesys February 2013 - June 2014
Pacific Park Management October 2012 - February 2013
Consulting November 2010 - April 2012
Radford Surveys + Consulting July 2008 - July 2009
Virage Logic December 2006 - May 2008
Landmark Education May 2006 - August 2006
EDO Reconnaissance and Surveillance Systems November 2001 - May 2006
CONDOR SYSTEMS INC. February 2001 - September 2001
Skills
Employee Relations, HRIS, Employee Benefits, Human Resources, Management, Compensation, Workers Compensation, 401k, Compliance Management, Project Management, Affirmative Action, Leave of Absence, Leave Administration, Auditing, Generalist Duties, Training, Coaching, Presentations, Performance Management, Employment-based..., Event Planning, FLSA, HIPAA, Communication Skills, Deferred Compensation, Clear Communications, Team Building, Workforce Planning, Payroll, Organizational..., Leadership Development, Team Leadership, Business Development, Leadership, Public Speaking, Benefits Administration, HR Policies, Strategy, Budgets, Compensation & Benefit, Program Management, Recruiting, Event Management, Personnel Management, Analysis, Job Descriptions, Salary
Education
Landmark Education 2003 — 2020
SJSU Professional Development 2003 — 2005
Certification, HR Generalist Mgmt w/ Specialty in Benefits
Universal Church of the Master 2002 — 2003
BA, Theology
Ohlone College 1995 — 1998
AA, Fine Art Photography
Stuart Walters Stuart Walters's Genesys Experience November 2011 - Present
Job Principal Business Consultant at Genesys
Industry Telecommunications
Experience
Genesys November 2011 - Present
AT&T February 2007 - October 2011
Cingular Wireless / AT&T May 2003 - February 2007
Cingular Wireless March 2002 - May 2003
Self Employed March 2001 - February 2002
Network One June 1999 - February 2001
AMRE 1995 - 1998
Olan Mills 1988 - 1995
Skills
Contact Center..., Contact Center..., Strategic Planning, Business Case..., Business Intelligence, Business Process..., Customer Service, Customer Experience, Call Center, Workforce Management, Solution Design, Contact Center Design, Business Analysis, Enterprise Mobility, Operational Planning, Call Centers, Vendor Management, Program Management, Leadership, Contact Centers, Mentoring, Strategy, Process Improvement, Telecommunications, Enterprise Software, IVR, Analysis, Disaster Recovery, Analytics, Professional Services, SaaS, Solution Selling, Outsourcing, Unified Communications, ERP, Cloud Computing, Managed Services, Pre-sales, Consulting, Wireless, Change Management, Go-to-market Strategy, Genesys, Business Process, Product Management, VoIP, System Deployment, Project Management, CTI, Cross-functional Team...
Education
Kennesaw State University - Michael J. Coles College of Business 2007 — 2009
Executive MBA, Business Administration
The University of Tennessee at Chattanooga 1987 — 1991
BS, Economics
COPC Registered Coordinator Training
COPC Registered Coordinator Training
Genesys November 2011 - Present
AT&T February 2007 - October 2011
Cingular Wireless / AT&T May 2003 - February 2007
Cingular Wireless March 2002 - May 2003
Self Employed March 2001 - February 2002
Network One June 1999 - February 2001
AMRE 1995 - 1998
Olan Mills 1988 - 1995
Skills
Contact Center..., Contact Center..., Strategic Planning, Business Case..., Business Intelligence, Business Process..., Customer Service, Customer Experience, Call Center, Workforce Management, Solution Design, Contact Center Design, Business Analysis, Enterprise Mobility, Operational Planning, Call Centers, Vendor Management, Program Management, Leadership, Contact Centers, Mentoring, Strategy, Process Improvement, Telecommunications, Enterprise Software, IVR, Analysis, Disaster Recovery, Analytics, Professional Services, SaaS, Solution Selling, Outsourcing, Unified Communications, ERP, Cloud Computing, Managed Services, Pre-sales, Consulting, Wireless, Change Management, Go-to-market Strategy, Genesys, Business Process, Product Management, VoIP, System Deployment, Project Management, CTI, Cross-functional Team...
Education
Kennesaw State University - Michael J. Coles College of Business 2007 — 2009
Executive MBA, Business Administration
The University of Tennessee at Chattanooga 1987 — 1991
BS, Economics
COPC Registered Coordinator Training
COPC Registered Coordinator Training
Alain Mowad Alain Mowad's Genesys Experience May 2006 - October 2006
Job Director Product Management at Virtual Hold Technology (VHT)
Industry Computer Software
Experience
Virtual Hold Technology (VHT) January 2014 - Present
Echopass (acquired by Genesys, Inc.) July 2012 - January 2013
Five9 June 2010 - July 2012
Ribbit November 2008 - June 2010
Polycom October 2006 - November 2008
Genesys May 2006 - October 2006
Genesys November 2003 - May 2006
Brooktrout Technology, Inc. April 2002 - November 2003
Telera, Inc. November 1999 - May 2002
Genesys Telecommunications Laboratories, Inc. April 1998 - November 1999
Skills
Unified Communications, XML, Product Management, SaaS, CTI, Enterprise Software, Telecommunications, Competitive Analysis, Start-ups, Cloud Computing, Go-to-market Strategy, Call Centers, Software Development, Strategy, Cross-functional Team..., SDLC, Integration, CRM, Product Marketing, Business Development, IP, Sales, Management, VoIP, Program Management, Leadership, Cisco Technologies, Professional Services, Outsourcing, Mobile Devices, Product Development, Solution Selling, Strategic Partnerships, Data Center, IVR, Contact Centers
Education
Career Development Institute (Montreal) 1991 — 1994
Diploma of Collegial Studies, Computer Science, Programmer/Analyst
HEC Montréal 1989 — 1991
Bachelors of Business Administration, Applied Economics
Virtual Hold Technology (VHT) January 2014 - Present
Echopass (acquired by Genesys, Inc.) July 2012 - January 2013
Five9 June 2010 - July 2012
Ribbit November 2008 - June 2010
Polycom October 2006 - November 2008
Genesys May 2006 - October 2006
Genesys November 2003 - May 2006
Brooktrout Technology, Inc. April 2002 - November 2003
Telera, Inc. November 1999 - May 2002
Genesys Telecommunications Laboratories, Inc. April 1998 - November 1999
Skills
Unified Communications, XML, Product Management, SaaS, CTI, Enterprise Software, Telecommunications, Competitive Analysis, Start-ups, Cloud Computing, Go-to-market Strategy, Call Centers, Software Development, Strategy, Cross-functional Team..., SDLC, Integration, CRM, Product Marketing, Business Development, IP, Sales, Management, VoIP, Program Management, Leadership, Cisco Technologies, Professional Services, Outsourcing, Mobile Devices, Product Development, Solution Selling, Strategic Partnerships, Data Center, IVR, Contact Centers
Education
Career Development Institute (Montreal) 1991 — 1994
Diploma of Collegial Studies, Computer Science, Programmer/Analyst
HEC Montréal 1989 — 1991
Bachelors of Business Administration, Applied Economics
Peter Comb, MBA's Genesys Experience February 2013 - Present
Job Lead Engineer at Genesys
Industry Telecommunications
Experience
Genesys February 2013 - Present
Avaya January 2012 - February 2013
Sky June 2008 - December 2011
Integrated Customer Solutions August 2006 - December 2011
Verizon Call Center Services July 1996 - August 2006
ABV Rock Group April 1991 - June 1996
IBM June 1984 - July 1989
Skills
Integration, Telecommunications, Genesys, Enterprise Software, Contact Centers, CRM, IT Strategy, VoIP, Business Strategy, Unified Communications, Start-ups, Business Intelligence, Crystal Reports, PMO, Call Centers, SIP, Telephony, Business Insights, Genesys Architect, Contact Center Design, IVR, Infomart (GIM), Icon, Strategy, Management, Oracle SQL, SDLC, CTI, CCON, Oracle DBA, Designs, Avaya, CCA, Genesys Interactive..., Oracle Applications, Oracle, Project Management, Solution Architecture, Oracle 9i, Managed Services, Pre-sales, Customer Experience, Oracle Reports, Oracle Enterprise..., Vendor Management, Workforce Management, Routing, Gephi
Education
Heriot-Watt University 1995 — 1999
MBA
University of Sunderland 1982 — 1986
B.A Hons
St. Aidans 1980 — 1982
Ryhope 1975 — 1980
The Johns Hopkins University
Genesys February 2013 - Present
Avaya January 2012 - February 2013
Sky June 2008 - December 2011
Integrated Customer Solutions August 2006 - December 2011
Verizon Call Center Services July 1996 - August 2006
ABV Rock Group April 1991 - June 1996
IBM June 1984 - July 1989
Skills
Integration, Telecommunications, Genesys, Enterprise Software, Contact Centers, CRM, IT Strategy, VoIP, Business Strategy, Unified Communications, Start-ups, Business Intelligence, Crystal Reports, PMO, Call Centers, SIP, Telephony, Business Insights, Genesys Architect, Contact Center Design, IVR, Infomart (GIM), Icon, Strategy, Management, Oracle SQL, SDLC, CTI, CCON, Oracle DBA, Designs, Avaya, CCA, Genesys Interactive..., Oracle Applications, Oracle, Project Management, Solution Architecture, Oracle 9i, Managed Services, Pre-sales, Customer Experience, Oracle Reports, Oracle Enterprise..., Vendor Management, Workforce Management, Routing, Gephi
Education
Heriot-Watt University 1995 — 1999
MBA
University of Sunderland 1982 — 1986
B.A Hons
St. Aidans 1980 — 1982
Ryhope 1975 — 1980
The Johns Hopkins University
Dixit Keshavbhai Patel's Genesys Experience May 2015 - Present
Job Java Development Intern at Genesys
Industry Computer Software
Experience
Genesys May 2015 - Present
Northeastern University January 2015 - May 2015
Infosys September 2011 - August 2014
Siemens August 2010 - April 2011
Skills
Core Java, Java, Java Enterprise Edition, SQL, Unix Shell Scripting, Hibernate, ElasticSearch, Python, JavaScript, Tomcat, XQuery, XPath, BPMN, JAX-WS, Linux, PL/SQL, Apache Derby, Oracle, Toad, WebSphere Application..., Weblogic, JSP, OOAD, XML, HTML, Racket, C++, Social Network Analysis, LaTeX, XSLT
Education
Northeastern University
Master's Degree, Computer Science, 4.0/4.0
University of Mumbai 2007 — 2011
Bachelor of Engineering (B.E.), Computer Engineering, Distinction with First Class
Tilak College 2005 — 2007
HSC, Science
Sacred Heart High School 2003 — 2005
Secondary School Certificate
Ideal Indian High School 1999 — 2003
CBSE
St. Lawrence High School 1996 — 1999
Secondary School Certificate
Genesys May 2015 - Present
Northeastern University January 2015 - May 2015
Infosys September 2011 - August 2014
Siemens August 2010 - April 2011
Skills
Core Java, Java, Java Enterprise Edition, SQL, Unix Shell Scripting, Hibernate, ElasticSearch, Python, JavaScript, Tomcat, XQuery, XPath, BPMN, JAX-WS, Linux, PL/SQL, Apache Derby, Oracle, Toad, WebSphere Application..., Weblogic, JSP, OOAD, XML, HTML, Racket, C++, Social Network Analysis, LaTeX, XSLT
Education
Northeastern University
Master's Degree, Computer Science, 4.0/4.0
University of Mumbai 2007 — 2011
Bachelor of Engineering (B.E.), Computer Engineering, Distinction with First Class
Tilak College 2005 — 2007
HSC, Science
Sacred Heart High School 2003 — 2005
Secondary School Certificate
Ideal Indian High School 1999 — 2003
CBSE
St. Lawrence High School 1996 — 1999
Secondary School Certificate
Christine Franz Christine Franz's Genesys Experience January 2012 - January 2014
Job Building customer loyalty for forwardlooking brands
Industry Information Technology and Services
Experience
LiveVox November 2014 - Present
Transversal January 2014 - September 2014
Genesys January 2012 - January 2014
Genesys May 2011 - January 2012
KANA Software July 2009 - May 2011
KANA Software January 2008 - July 2009
KANA Software October 2006 - December 2008
RightNow Technologies November 2002 - October 2006
RightNow 2001 - 2002
RightNow April 2001 - December 2001
Skills
SaaS, CRM, Enterprise Software, Cloud Computing, Salesforce.com, Direct Sales, Business Development, Strategy, Professional Services, Go-to-market Strategy, Product Management, Outsourcing, Account Management, Leadership, Solution Selling, Sales Enablement, Social Media Marketing, Management, Sales Operations, Negotiation, Channel, Multi-channel Marketing, Lead Generation, Strategic Partnerships, Sales, IVR, ACD, VoIP
Education
Montana State University-Bozeman 1984 — 1990
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
LiveVox November 2014 - Present
Transversal January 2014 - September 2014
Genesys January 2012 - January 2014
Genesys May 2011 - January 2012
KANA Software July 2009 - May 2011
KANA Software January 2008 - July 2009
KANA Software October 2006 - December 2008
RightNow Technologies November 2002 - October 2006
RightNow 2001 - 2002
RightNow April 2001 - December 2001
Skills
SaaS, CRM, Enterprise Software, Cloud Computing, Salesforce.com, Direct Sales, Business Development, Strategy, Professional Services, Go-to-market Strategy, Product Management, Outsourcing, Account Management, Leadership, Solution Selling, Sales Enablement, Social Media Marketing, Management, Sales Operations, Negotiation, Channel, Multi-channel Marketing, Lead Generation, Strategic Partnerships, Sales, IVR, ACD, VoIP
Education
Montana State University-Bozeman 1984 — 1990
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
Matt Edmunds Matt Edmunds's Genesys Experience July 2013 - Present
Job Vice President of Cloud Sales
Industry Information Technology and Services
Experience
Genesys July 2013 - Present
SoundBite Communications January 2012 - Present
SoundBite Communications, Inc. July 2007 - January 2012
SoundBite Communications November 2006 - June 2007
SoundBite Communications October 2005 - November 2006
Outsourcing Services, Inc. 2004 - 2005
Capital One 1999 - 2004
Capital One 1997 - 1999
Capital One 1996 - 1997
The May Company - Hecht's Division 1992 - 1996
Skills
Call Center, Analytics, Credit Cards, Sales Management, SaaS, Customer Experience, Collections, Financial Services, Cloud-based, Vendor Management, Cross-functional Team..., CRM, Leadership, Start-ups, Product Marketing, Management, Strategy, Outsourcing, Strategic Planning, Forecasting, Call Centers, Account Management, Contact Centers, Enterprise Software, Product Management, Professional Services, P&L Management, Solution Selling, Risk Management, Sales, Executive Management, Direct Sales, Strategic Partnerships, Business Planning, Go-to-market Strategy
Education
James Madison University 1988 — 1992
BBA, Marketing
Genesys July 2013 - Present
SoundBite Communications January 2012 - Present
SoundBite Communications, Inc. July 2007 - January 2012
SoundBite Communications November 2006 - June 2007
SoundBite Communications October 2005 - November 2006
Outsourcing Services, Inc. 2004 - 2005
Capital One 1999 - 2004
Capital One 1997 - 1999
Capital One 1996 - 1997
The May Company - Hecht's Division 1992 - 1996
Skills
Call Center, Analytics, Credit Cards, Sales Management, SaaS, Customer Experience, Collections, Financial Services, Cloud-based, Vendor Management, Cross-functional Team..., CRM, Leadership, Start-ups, Product Marketing, Management, Strategy, Outsourcing, Strategic Planning, Forecasting, Call Centers, Account Management, Contact Centers, Enterprise Software, Product Management, Professional Services, P&L Management, Solution Selling, Risk Management, Sales, Executive Management, Direct Sales, Strategic Partnerships, Business Planning, Go-to-market Strategy
Education
James Madison University 1988 — 1992
BBA, Marketing
Melody Lang Melody Lang's Genesys Experience June 2010 - May 2011
Job Senior Tax Associate at PwC
Industry Accounting
Experience
PwC July 2014 - Present
PricewaterhouseCoopers July 2011 - June 2014
Genesys June 2010 - May 2011
Skills
Accounting, Financial Analysis, Microsoft Excel
Education
University of California, Berkeley - Walter A. Haas School of Business 2007 — 2011
Bachelor of Science Business Administration, Minor in Bachelor of Arts Chinese
National Taiwan University 2008 — 2008
Business Chinese
PwC July 2014 - Present
PricewaterhouseCoopers July 2011 - June 2014
Genesys June 2010 - May 2011
Skills
Accounting, Financial Analysis, Microsoft Excel
Education
University of California, Berkeley - Walter A. Haas School of Business 2007 — 2011
Bachelor of Science Business Administration, Minor in Bachelor of Arts Chinese
National Taiwan University 2008 — 2008
Business Chinese
Dan Serany Dan Serany's Genesys Experience March 2014 - Present
Job Director, Customer Engagement Management at Genesys
Industry Computer Software
Experience
Genesys March 2014 - Present
Genesys Echopass November 2013 - March 2014
Echopass 2011 - 2013
Drug Safety Alliance June 2010 - July 2011
Drug Safety Alliance July 2010 - May 2011
GlaxoSmithKline July 1989 - June 2010
Skills
Sop, Pharmacovigilance, Project Management, CRM, Biotechnology, SaaS, Change Management, Quality Assurance, Strategy, Call Center, Integration, Strategic Planning, Cloud Computing, Pharmaceutical Industry, Program Management, Training, Management, Call Centers, Cross-functional Team..., Process Improvement, Business Analysis, Leadership, PMP, Medical Devices, Sales, Business Process..., Product Management, Vendor Management, Professional Services
Education
North Carolina Wesleyan College
BS, Business Administration
Penn State University
AAS, Electrical Engineering Technology
Genesys March 2014 - Present
Genesys Echopass November 2013 - March 2014
Echopass 2011 - 2013
Drug Safety Alliance June 2010 - July 2011
Drug Safety Alliance July 2010 - May 2011
GlaxoSmithKline July 1989 - June 2010
Skills
Sop, Pharmacovigilance, Project Management, CRM, Biotechnology, SaaS, Change Management, Quality Assurance, Strategy, Call Center, Integration, Strategic Planning, Cloud Computing, Pharmaceutical Industry, Program Management, Training, Management, Call Centers, Cross-functional Team..., Process Improvement, Business Analysis, Leadership, PMP, Medical Devices, Sales, Business Process..., Product Management, Vendor Management, Professional Services
Education
North Carolina Wesleyan College
BS, Business Administration
Penn State University
AAS, Electrical Engineering Technology
Vadim Zyarko Vadim Zyarko's Genesys Experience August 2011 - Present
Job Principal Software Engineer at AlcatelLucent
Industry Telecommunications
Experience
Genesys August 2011 - Present
Alcatel-Lucent July 2006 - August 2011
Genesys, Alcate-Lucent March 2000 - June 2006
Genesys March 1997 - March 2000
Skills
SIP, Software Development, Perl, Java, CTI, Linux, TCP/IP, Distributed Systems, C++, Servers, Python, Bash, XML, Integration, Unix, Solution Architecture, Cloud Computing
Education
UC Berkeley extension 2005 — 2005
BS, OOA and OOD I and II
Московский Физико-Технический Институт (Государственный Университет) (МФТИ) / Moscow Institute of Physics and Technology (State University) (MIPT) 1984 — 1990
Masters, Math & Engineering
Moscow Institute of Physics and Technology (State University) (MIPT)
Master of Divinity (M.Div.)
Genesys August 2011 - Present
Alcatel-Lucent July 2006 - August 2011
Genesys, Alcate-Lucent March 2000 - June 2006
Genesys March 1997 - March 2000
Skills
SIP, Software Development, Perl, Java, CTI, Linux, TCP/IP, Distributed Systems, C++, Servers, Python, Bash, XML, Integration, Unix, Solution Architecture, Cloud Computing
Education
UC Berkeley extension 2005 — 2005
BS, OOA and OOD I and II
Московский Физико-Технический Институт (Государственный Университет) (МФТИ) / Moscow Institute of Physics and Technology (State University) (MIPT) 1984 — 1990
Masters, Math & Engineering
Moscow Institute of Physics and Technology (State University) (MIPT)
Master of Divinity (M.Div.)
Tony Kao Tony Kao's Genesys Experience April 2003 - August 2003
Job IC Design Engineer at Avago Technologies
Industry Semiconductors
Experience
Avago Technologies April 2014 - Present
Fujitsu Laboratories of America January 2011 - April 2014
Snowbush IP January 2010 - January 2011
PMC-Sierra August 2009 - December 2009
University of Toronto September 2006 - June 2009
IGNIS Innovation Inc. August 2006 - December 2006
Protech Systems Co., Ltd September 2004 - December 2004
Independent Electricity System Operator (IESO) December 2003 - April 2004
Genesys April 2003 - August 2003
Human Resources Development Canada August 2002 - December 2002
Skills
Electronics, VLSI, Analog, Analog Circuit Design, Circuit Design, IC, Mixed Signal, CMOS, Analog Design, Cadence Virtuoso, Verilog, Integrated Circuit..., FPGA, RF, VHDL, EDA, ASIC
Education
University of Toronto 2006 — 2009
M.A.Sc., Electronics, Circuit Design
University of Waterloo 2001 — 2006
B.A.Sc., Electrical Engineering
Marianopolis College 2000 — 2001
Science
Avago Technologies April 2014 - Present
Fujitsu Laboratories of America January 2011 - April 2014
Snowbush IP January 2010 - January 2011
PMC-Sierra August 2009 - December 2009
University of Toronto September 2006 - June 2009
IGNIS Innovation Inc. August 2006 - December 2006
Protech Systems Co., Ltd September 2004 - December 2004
Independent Electricity System Operator (IESO) December 2003 - April 2004
Genesys April 2003 - August 2003
Human Resources Development Canada August 2002 - December 2002
Skills
Electronics, VLSI, Analog, Analog Circuit Design, Circuit Design, IC, Mixed Signal, CMOS, Analog Design, Cadence Virtuoso, Verilog, Integrated Circuit..., FPGA, RF, VHDL, EDA, ASIC
Education
University of Toronto 2006 — 2009
M.A.Sc., Electronics, Circuit Design
University of Waterloo 2001 — 2006
B.A.Sc., Electrical Engineering
Marianopolis College 2000 — 2001
Science
Gregg Huberty Gregg Huberty's Genesys Experience December 2005 - December 2006
Job Solutions Architect at HP, UC&C
Industry Telecommunications
Experience
Siemens Enterprise Communications November 2011 - Present
Quirky Inc 2014 - 2015
Quirky Inc 2014 - 2015
Hewlett Packard 2009 - November 2011
Genesys, an Alcatel-Lucent Company October 2005 - October 2009
Genesys December 2005 - December 2006
Genesys December 2003 - December 2005
Genesys December 2002 - December 2003
Genesys Telecommunications Laboratories December 2000 - December 2002
Genesys Telecommunications December 1996 - December 2000
Skills
Avaya Aura Design..., Siemens Openscape..., Siemens OpenScape...
Education
Illinois Institute of Technology 1982 — 1983
Masters, Computer Science
DeVry Institute of Technology 1979 — 1982
BSEE, Engineering
University of Illinois at Urbana-Champaign 1975 — 1977
BS, Math/Psychology
Siemens Enterprise Communications November 2011 - Present
Quirky Inc 2014 - 2015
Quirky Inc 2014 - 2015
Hewlett Packard 2009 - November 2011
Genesys, an Alcatel-Lucent Company October 2005 - October 2009
Genesys December 2005 - December 2006
Genesys December 2003 - December 2005
Genesys December 2002 - December 2003
Genesys Telecommunications Laboratories December 2000 - December 2002
Genesys Telecommunications December 1996 - December 2000
Skills
Avaya Aura Design..., Siemens Openscape..., Siemens OpenScape...
Education
Illinois Institute of Technology 1982 — 1983
Masters, Computer Science
DeVry Institute of Technology 1979 — 1982
BSEE, Engineering
University of Illinois at Urbana-Champaign 1975 — 1977
BS, Math/Psychology
Debashis (Deb) Ghosh's Genesys Experience 2003 - 2005
Job Product Management | Product Development Executive Wireless | Mobility | Cloud | Networking | Telecom | Software
Industry Computer Networking
Experience
Alcatel-Lucent Enterprise 2005 - Present
Genesys 2003 - 2005
Alcatel-Lucent 2002 - 2003
3Com Corporation 2001 - 2002
Motorola 1997 - 2001
Lucent Technologies 1997 - 1997
Motorola 1995 - 1997
ITI Limited 1993 - 1995
Skills
Strategy, Product Management, Product Marketing, Product Development, Business Development, Competitive Analysis, Product Lifecycle..., Enterprise Software, Wireless, Cloud Computing, Mobile Devices, Strategic Planning, Management, Engineering Management, Agile Methodologies, Software Development, Telecommunications, Go-to-market Strategy, Profit & Loss Management, Cross-functional Team..., Strategic Roadmaps, Opportunity Assessment, Risk Assessment, Business Analysis, Pricing Strategy, Business Case..., Positioning, Sales Promotion, Forecasting, Product Vision, Financial Analysis, Contract Negotiation, Program Management, Resource Management, Computer Networking, IP, CDMA, GSM, Bluetooth, LTE, Data Center..., SDN, LAN Switching, Wireless Networking, Cellular Communications, Contact Centers, Wireless Mobility, Mobile Technology, Mobility Management, Mobility Strategy
Education
University of Illinois at Urbana-Champaign
MBA, Finance & Technology Management
National Institute of Technology Calicut
B.S. (Hons), Electronics and Communication Engineering
Alcatel-Lucent Enterprise 2005 - Present
Genesys 2003 - 2005
Alcatel-Lucent 2002 - 2003
3Com Corporation 2001 - 2002
Motorola 1997 - 2001
Lucent Technologies 1997 - 1997
Motorola 1995 - 1997
ITI Limited 1993 - 1995
Skills
Strategy, Product Management, Product Marketing, Product Development, Business Development, Competitive Analysis, Product Lifecycle..., Enterprise Software, Wireless, Cloud Computing, Mobile Devices, Strategic Planning, Management, Engineering Management, Agile Methodologies, Software Development, Telecommunications, Go-to-market Strategy, Profit & Loss Management, Cross-functional Team..., Strategic Roadmaps, Opportunity Assessment, Risk Assessment, Business Analysis, Pricing Strategy, Business Case..., Positioning, Sales Promotion, Forecasting, Product Vision, Financial Analysis, Contract Negotiation, Program Management, Resource Management, Computer Networking, IP, CDMA, GSM, Bluetooth, LTE, Data Center..., SDN, LAN Switching, Wireless Networking, Cellular Communications, Contact Centers, Wireless Mobility, Mobile Technology, Mobility Management, Mobility Strategy
Education
University of Illinois at Urbana-Champaign
MBA, Finance & Technology Management
National Institute of Technology Calicut
B.S. (Hons), Electronics and Communication Engineering
Bill James's Genesys Experience 2007 - Present
Job Executive & Technologist with broad experience in Market & Business Development, Product Management, Marketing, & Sales
Industry Computer Software
Experience
Genesys 2007 - Present
Aspect Software 2004 - 2006
Computer Associates 2002 - 2004
InReach Consulting 1998 - 2002
Applied Biosystems 1996 - 1997
Silicon Graphics (SGI) 1991 - 1996
Oracle 1989 - 1991
DIGITAL EQUIPMENT CORPORATION 1985 - 1989
Sandia National Laboratories 1982 - 1985
Skills
OEM, Alliances, SaaS, Channel, Strategic Partnerships, Go-to-market Strategy, Product Strategy, Cloud Computing, Partner Management, Enterprise Software, Product Management, Strategy Development, Channel Partners, New Business Development, Start-ups, Channel Management, Solution Selling, Messaging, PaaS, Product Marketing, Direct Sales, Sales Management, Managed Services, Contract Negotiations, Sales Enablement, Mobile Applications, Global Business..., Marketing Strategy, Business Strategy, Thought Leadership, Telecommunications, Outsourcing, Cross-functional Team..., Unified Communications, Product Life Cycle..., Strategic Planning, Contract Negotiation, Key Account Management, Account Executive,..., Business Alliances, Strategy, Professional Services, Program Management, Pre-sales, Mobile Devices, Management, Executive Management, VoIP, Integration, SDK development
Education
Stanford University 1983 — 1986
International Political Science
Kent State University 1977 — 1981
BBA, Information Systems GPA 3.75
West Virginia University 1981 — 1982
MS, Business & Economics GPA 3.9
Genesys 2007 - Present
Aspect Software 2004 - 2006
Computer Associates 2002 - 2004
InReach Consulting 1998 - 2002
Applied Biosystems 1996 - 1997
Silicon Graphics (SGI) 1991 - 1996
Oracle 1989 - 1991
DIGITAL EQUIPMENT CORPORATION 1985 - 1989
Sandia National Laboratories 1982 - 1985
Skills
OEM, Alliances, SaaS, Channel, Strategic Partnerships, Go-to-market Strategy, Product Strategy, Cloud Computing, Partner Management, Enterprise Software, Product Management, Strategy Development, Channel Partners, New Business Development, Start-ups, Channel Management, Solution Selling, Messaging, PaaS, Product Marketing, Direct Sales, Sales Management, Managed Services, Contract Negotiations, Sales Enablement, Mobile Applications, Global Business..., Marketing Strategy, Business Strategy, Thought Leadership, Telecommunications, Outsourcing, Cross-functional Team..., Unified Communications, Product Life Cycle..., Strategic Planning, Contract Negotiation, Key Account Management, Account Executive,..., Business Alliances, Strategy, Professional Services, Program Management, Pre-sales, Mobile Devices, Management, Executive Management, VoIP, Integration, SDK development
Education
Stanford University 1983 — 1986
International Political Science
Kent State University 1977 — 1981
BBA, Information Systems GPA 3.75
West Virginia University 1981 — 1982
MS, Business & Economics GPA 3.9
Kenneth Mitchelll's Genesys Experience July 2000 - August 2001
Job Senior Associate
Industry Information Technology and Services
Experience
New York Life Insurance Company April 2013 - Present
Internal Revenue Service September 2010 - April 2013
Friedman Williams September 2009 - September 2010
Anthem, Inc. September 2004 - February 2009
Genesys July 2000 - August 2001
NICE Systems November 1998 - July 2000
Verint November 1997 - October 1998
Skills
Vendor Management, Telecommunications, Leadership, ITIL, Windows Server, IT Solutions, Virtualization, Integration, IT Operations, Operating Systems, Help Desk Support, SDLC, Sales, Negotiation, Security, SharePoint, VMware, Active Directory, Cisco Technologies, Disaster Recovery, IT Service Management, Troubleshooting, System Administration, Project Management, Customer Service, Networking, Windows, Training, Microsoft Office
Education
DeVry University-Georgia 1990 — 1992
Associate of Science (A.S.), Electrical and Electronics Engineering
University of Maryland University College 1988 — 1989
Computer Science
Morris Brown College
New York Life Insurance Company April 2013 - Present
Internal Revenue Service September 2010 - April 2013
Friedman Williams September 2009 - September 2010
Anthem, Inc. September 2004 - February 2009
Genesys July 2000 - August 2001
NICE Systems November 1998 - July 2000
Verint November 1997 - October 1998
Skills
Vendor Management, Telecommunications, Leadership, ITIL, Windows Server, IT Solutions, Virtualization, Integration, IT Operations, Operating Systems, Help Desk Support, SDLC, Sales, Negotiation, Security, SharePoint, VMware, Active Directory, Cisco Technologies, Disaster Recovery, IT Service Management, Troubleshooting, System Administration, Project Management, Customer Service, Networking, Windows, Training, Microsoft Office
Education
DeVry University-Georgia 1990 — 1992
Associate of Science (A.S.), Electrical and Electronics Engineering
University of Maryland University College 1988 — 1989
Computer Science
Morris Brown College
Angela Riordan's Genesys Experience August 2012 - Present
Job Senior Director, Global Sales Training: Helping Sales Teams Sell More Faster
Industry Computer Software
Experience
Genesys August 2012 - Present
Genesys May 2008 - September 2012
Genesys January 2004 - May 2008
Avaya May 2000 - January 2004
Sterling Software Inc June 1999 - May 2000
Pegasystems October 1997 - May 1999
Accenture February 1997 - October 1997
Skills
CTI, SaaS, IVR, Enterprise Software, Contact Centers, Training, Product Management, CRM, Customer Experience, Analytics, Professional Services, Telecommunications, Selling, Cross-functional Team..., Genesys, Management, Sales Operations, Call Centers, Program Management, Solution Selling, Sales, Cloud Computing, Unified Communications, Go-to-market Strategy, Channel Partners, Sales Enablement, VoIP, Demand Generation, Marketing Automation, Sales Engineering, Lead Generation, Sales Process, Business Alliances, Strategic Partnerships, Solution Architecture, Business Intelligence, Software Industry, Partner Management, Salesforce.com, Pre-sales, Integration, Avaya, Managed Services, Mobile Devices, Telephony, SIP, Strategy, Product Marketing, Direct Sales, Start-ups
Education
Lafayette College
BA, Studio Art & Anthopology
Genesys August 2012 - Present
Genesys May 2008 - September 2012
Genesys January 2004 - May 2008
Avaya May 2000 - January 2004
Sterling Software Inc June 1999 - May 2000
Pegasystems October 1997 - May 1999
Accenture February 1997 - October 1997
Skills
CTI, SaaS, IVR, Enterprise Software, Contact Centers, Training, Product Management, CRM, Customer Experience, Analytics, Professional Services, Telecommunications, Selling, Cross-functional Team..., Genesys, Management, Sales Operations, Call Centers, Program Management, Solution Selling, Sales, Cloud Computing, Unified Communications, Go-to-market Strategy, Channel Partners, Sales Enablement, VoIP, Demand Generation, Marketing Automation, Sales Engineering, Lead Generation, Sales Process, Business Alliances, Strategic Partnerships, Solution Architecture, Business Intelligence, Software Industry, Partner Management, Salesforce.com, Pre-sales, Integration, Avaya, Managed Services, Mobile Devices, Telephony, SIP, Strategy, Product Marketing, Direct Sales, Start-ups
Education
Lafayette College
BA, Studio Art & Anthopology
Umer Rabbani Umer Rabbani's Genesys Experience March 2014 - Present
Job Product Manager at Genesys
Industry Telecommunications
Experience
Genesys March 2014 - Present
Coca Cola Beverages Pakistan Ltd December 2012 - December 2013
BT August 2011 - August 2012
Wateen Telecom January 2009 - September 2009
FHC consulting engineers June 2008 - January 2009
Skills
Product Management, Product Strategy, Pricing Strategy, Competitive Analysis, VoIP protocols SIP, Strategic Roadmaps, Technical Requirements..., Project Management, GSM, Telecommunications, WiMAX, Wireless, Leadership, Team Management, Team Leadership, 3G, Cross-functional Team..., C++, LTE, Network Optimization, MapInfo, Team Building, Engineering, Transmission, RAN, Microsoft Office, Microwave, Teaching, Digital Communication, Management, Strategy, Integration, SIP, VoIP, Cloud Computing, Business Development, Pre-sales, Mobile Devices
Education
Loughborough University 2009 — 2010
M.Sc, Digital Communication Systems
National University of Computer and Emerging Sciences 2004 — 2008
B.Sc, Telecommunication Engineering
Genesys March 2014 - Present
Coca Cola Beverages Pakistan Ltd December 2012 - December 2013
BT August 2011 - August 2012
Wateen Telecom January 2009 - September 2009
FHC consulting engineers June 2008 - January 2009
Skills
Product Management, Product Strategy, Pricing Strategy, Competitive Analysis, VoIP protocols SIP, Strategic Roadmaps, Technical Requirements..., Project Management, GSM, Telecommunications, WiMAX, Wireless, Leadership, Team Management, Team Leadership, 3G, Cross-functional Team..., C++, LTE, Network Optimization, MapInfo, Team Building, Engineering, Transmission, RAN, Microsoft Office, Microwave, Teaching, Digital Communication, Management, Strategy, Integration, SIP, VoIP, Cloud Computing, Business Development, Pre-sales, Mobile Devices
Education
Loughborough University 2009 — 2010
M.Sc, Digital Communication Systems
National University of Computer and Emerging Sciences 2004 — 2008
B.Sc, Telecommunication Engineering
Tova Hornung's Genesys Experience February 1996 - October 1998
Job The Gorilla Glue/EA
Industry Computer Software
Experience
International Travel News 2000 - 2015
CENTRI Technology December 2013 - August 2014
Cheezburger, Inc. November 2012 - May 2013
Parker Staffing Services June 2012 - October 2012
Volt Workforce Solutions March 2009 - December 2011
Gracenote September 2006 - April 2009
ThinkEquity LLC February 2006 - February 2007
UBS 2005 - 2006
Genesys February 1996 - October 1998
Robertson Stephens Advisors LLC 1994 - 1997
Skills
Meeting and Event..., Contract Management, Travel Program Manager, International Travel..., Gourmet Chef with..., Series 7, Event Planning, Travel, Online Advertising, Microsoft Excel, Social Media Marketing, Fundraising, Management, Public Speaking, Project Management, Office Management, Vendor Management, Vendor Relationships, Procurement, IT Operations, Travel Management, Catering, Facilities Management, Public Relations, Strategic Public..., Employee Relations, Event Management, Team Building, Social Media, Start-ups, Marketing, Facebook, Purchasing, Online Marketing, Office Administration, Entrepreneurship, Marketing Strategy, Salesforce.com, Contract Negotiation, Recruiting, Administrative..., Program Management, Budgets, Time Management, Outlook, Customer Service, Advertising, Training, Leadership, Strategy
Education
University of Southern California 1979 — 1980
Communications and Film
Santa Catalina School 1976 — 1979
High School, College Preparatory
Heald College-San Francisco
Computer Science and Accounting
International Travel News 2000 - 2015
CENTRI Technology December 2013 - August 2014
Cheezburger, Inc. November 2012 - May 2013
Parker Staffing Services June 2012 - October 2012
Volt Workforce Solutions March 2009 - December 2011
Gracenote September 2006 - April 2009
ThinkEquity LLC February 2006 - February 2007
UBS 2005 - 2006
Genesys February 1996 - October 1998
Robertson Stephens Advisors LLC 1994 - 1997
Skills
Meeting and Event..., Contract Management, Travel Program Manager, International Travel..., Gourmet Chef with..., Series 7, Event Planning, Travel, Online Advertising, Microsoft Excel, Social Media Marketing, Fundraising, Management, Public Speaking, Project Management, Office Management, Vendor Management, Vendor Relationships, Procurement, IT Operations, Travel Management, Catering, Facilities Management, Public Relations, Strategic Public..., Employee Relations, Event Management, Team Building, Social Media, Start-ups, Marketing, Facebook, Purchasing, Online Marketing, Office Administration, Entrepreneurship, Marketing Strategy, Salesforce.com, Contract Negotiation, Recruiting, Administrative..., Program Management, Budgets, Time Management, Outlook, Customer Service, Advertising, Training, Leadership, Strategy
Education
University of Southern California 1979 — 1980
Communications and Film
Santa Catalina School 1976 — 1979
High School, College Preparatory
Heald College-San Francisco
Computer Science and Accounting
Mark Stanley, PMP Mark Stanley, PMP's Genesys Experience November 2006 - Present
Job Customer Experience Consultant, helping companies align sales and service delivery to their brand promise.
Industry Management Consulting
Experience
Genesys November 2006 - Present
Crestview Consulting Group, LLC 2002 - 2006
Wolfe & Associates 1997 - 2001
ERS (Beryl Companies) 1996 - 1996
Lufthansa German Airlines 1992 - 1996
American Airlines 1986 - 1991
IASCO 1985 - 1985
Northwest Airlines 1982 - 1985
Braniff Airways, Inc. 1977 - 1982
Skills
Customer Experience, Strategic Planning, PMP, Call Center, Genesys, IVR, Workforce Management, Outbound, Social Media, Quality Management, Operations Management, Process Improvement, Telecommunications, Benchmarking, Inbound Marketing, Contact Centers, Professional Services, CTI, Business Process, Call Centers, Strategy, Management, Risk Management, Business Process..., CRM, Product Management, SaaS, Business Strategy, Forecasting, Service Delivery, Leadership, Integration, Management Consulting, Team Management, Start-ups, Project Management, Consulting, Outsourcing, Enterprise Software, Solution Selling, Selling, Training, Vendor Management, Cloud Computing, Pre-sales, Analytics, Business Transformation, Business Intelligence, Go-to-market Strategy, Strategic Partnerships
Education
Loyola Marymount University 1985 — 1988
Bachelor of Arts, History
Portland State University 1975 — 1978
McNary
S3 Academy
Genesys November 2006 - Present
Crestview Consulting Group, LLC 2002 - 2006
Wolfe & Associates 1997 - 2001
ERS (Beryl Companies) 1996 - 1996
Lufthansa German Airlines 1992 - 1996
American Airlines 1986 - 1991
IASCO 1985 - 1985
Northwest Airlines 1982 - 1985
Braniff Airways, Inc. 1977 - 1982
Skills
Customer Experience, Strategic Planning, PMP, Call Center, Genesys, IVR, Workforce Management, Outbound, Social Media, Quality Management, Operations Management, Process Improvement, Telecommunications, Benchmarking, Inbound Marketing, Contact Centers, Professional Services, CTI, Business Process, Call Centers, Strategy, Management, Risk Management, Business Process..., CRM, Product Management, SaaS, Business Strategy, Forecasting, Service Delivery, Leadership, Integration, Management Consulting, Team Management, Start-ups, Project Management, Consulting, Outsourcing, Enterprise Software, Solution Selling, Selling, Training, Vendor Management, Cloud Computing, Pre-sales, Analytics, Business Transformation, Business Intelligence, Go-to-market Strategy, Strategic Partnerships
Education
Loyola Marymount University 1985 — 1988
Bachelor of Arts, History
Portland State University 1975 — 1978
McNary
S3 Academy
Donna Arcand's Genesys Experience February 2006 - Present
Job
Industry Computer Software
Experience
Genesys February 2006 - Present
Comverse 1999 - 2006
ICE 1997 - 2001
Skills
Test Automation, Test Planning, Testing, Software Quality..., Agile Methodologies, Selenium, Shell Scripting, Linux, SaaS, Quality Assurance, Mobile Devices, Web Applications, Requirements Analysis, Unix, SQL, Cloud Computing, Scrum, Solaris, Integration, Software Documentation, Software Project..., JIRA, XML, Regression Testing, Test Cases, Windows, Oracle, Agile Project Management, Java, Subversion
Education
University of Massachusetts Lowell 1994 — 1995
Middlesex Community College 1991 — 1994
AA
Lowell High School 1983 — 1987
GED
Genesys February 2006 - Present
Comverse 1999 - 2006
ICE 1997 - 2001
Skills
Test Automation, Test Planning, Testing, Software Quality..., Agile Methodologies, Selenium, Shell Scripting, Linux, SaaS, Quality Assurance, Mobile Devices, Web Applications, Requirements Analysis, Unix, SQL, Cloud Computing, Scrum, Solaris, Integration, Software Documentation, Software Project..., JIRA, XML, Regression Testing, Test Cases, Windows, Oracle, Agile Project Management, Java, Subversion
Education
University of Massachusetts Lowell 1994 — 1995
Middlesex Community College 1991 — 1994
AA
Lowell High School 1983 — 1987
GED
Dhaval Bhavsar Dhaval Bhavsar's Genesys Experience March 2015 - Present
Job Associate Solutions Engineer at Genesys
Industry Telecommunications
Experience
Genesys March 2015 - Present
McMaster University Alumni Association October 2013 - April 2014
Engineers Without Border March 2013 - January 2014
Engineers Without Borders Canada May 2012 - August 2012
Engineers Without Borders Canada May 2011 - April 2012
Engineers Without Borders Canada September 2010 - April 2011
Engineers Without Borders Canada May 2010 - August 2010
Skills
Research, Strategic Planning, Strategic Communications, Critical Thinking, Creative Problem Solving, Entrepreneurship, Technical Writing, Public Speaking, Leadership, Report Writing, Photoshop, Illustrator, Microsoft Excel, Sustainability, Management, Adobe Creative Suite, Data Analysis, Teamwork, Engineering, Project Management
Education
McMaster University 2007 — 2014
Bachelor's Degree, Civil Engineering and Society
McMaster University 2007 — 2014
Bachelor's Degree, Political Science
Genesys March 2015 - Present
McMaster University Alumni Association October 2013 - April 2014
Engineers Without Border March 2013 - January 2014
Engineers Without Borders Canada May 2012 - August 2012
Engineers Without Borders Canada May 2011 - April 2012
Engineers Without Borders Canada September 2010 - April 2011
Engineers Without Borders Canada May 2010 - August 2010
Skills
Research, Strategic Planning, Strategic Communications, Critical Thinking, Creative Problem Solving, Entrepreneurship, Technical Writing, Public Speaking, Leadership, Report Writing, Photoshop, Illustrator, Microsoft Excel, Sustainability, Management, Adobe Creative Suite, Data Analysis, Teamwork, Engineering, Project Management
Education
McMaster University 2007 — 2014
Bachelor's Degree, Civil Engineering and Society
McMaster University 2007 — 2014
Bachelor's Degree, Political Science
Michelle Tarkowski's Genesys Experience May 2015 - Present
Job Enterprise Software Sales Executive at Genesys, Specializing in Customer Experience Management
Industry Computer Software
Experience
Genesys May 2015 - Present
Verizon Enterprise Solutions February 2014 - November 2014
Verizon Enterprise Solutions May 2012 - January 2014
Voiance Language Services August 2011 - May 2012
Qwest Communications May 2010 - August 2011
Cox Communications December 2008 - April 2010
American Express November 2007 - December 2008
Verizon Wireless November 2003 - November 2007
Runzheimer International February 2002 - May 2003
AT&T September 1997 - January 2002
Skills
New Business Development, B2B, Solution Selling, Direct Sales, Managed Services, Customer Retention, Call Center, Unified Communications, VoIP, Telecommunications, Wireless, Hosted Services, Sales, Telephony, Broadband, Salesforce.com, Strategic Partnerships, ACD, Account Management, Cloud Computing, MPLS, Co-location, Business Development, Customer Acquisition, Data Center, IP, Mobile Devices, Key Account Management, Major Accounts, Contact Centers, Selling, Consultative Selling, Sales Support, RFP, IVR, Customer Experience, Target Marketing, Mobile Technology, Complex Sales, Sales Presentations, Video Conferencing, Miller Heiman, Network Security, Cloud Computing IaaS, IT Solutions, Cloud Security, M2M, Wireless Networking, Real Estate, Real Estate License
Education
University of Wisconsin-Madison 1986 — 1989
B.S.
Marquette University 2002 — 2003
MBA
Wauwatosa West
Arizona School of Real Estate and Business 2013 — 2013
Graduate, Real Estate Sales
Genesys May 2015 - Present
Verizon Enterprise Solutions February 2014 - November 2014
Verizon Enterprise Solutions May 2012 - January 2014
Voiance Language Services August 2011 - May 2012
Qwest Communications May 2010 - August 2011
Cox Communications December 2008 - April 2010
American Express November 2007 - December 2008
Verizon Wireless November 2003 - November 2007
Runzheimer International February 2002 - May 2003
AT&T September 1997 - January 2002
Skills
New Business Development, B2B, Solution Selling, Direct Sales, Managed Services, Customer Retention, Call Center, Unified Communications, VoIP, Telecommunications, Wireless, Hosted Services, Sales, Telephony, Broadband, Salesforce.com, Strategic Partnerships, ACD, Account Management, Cloud Computing, MPLS, Co-location, Business Development, Customer Acquisition, Data Center, IP, Mobile Devices, Key Account Management, Major Accounts, Contact Centers, Selling, Consultative Selling, Sales Support, RFP, IVR, Customer Experience, Target Marketing, Mobile Technology, Complex Sales, Sales Presentations, Video Conferencing, Miller Heiman, Network Security, Cloud Computing IaaS, IT Solutions, Cloud Security, M2M, Wireless Networking, Real Estate, Real Estate License
Education
University of Wisconsin-Madison 1986 — 1989
B.S.
Marquette University 2002 — 2003
MBA
Wauwatosa West
Arizona School of Real Estate and Business 2013 — 2013
Graduate, Real Estate Sales
Mathieu Cognac's Genesys Experience April 2014 - Present
Job Senior Program Manager, Corporate Transformation M&A Integration at Genesys
Industry Computer Software
Experience
Genesys April 2014 - Present
Genesys July 2012 - March 2014
Beijaflore February 2011 - June 2012
Red Tech Consulting January 2009 - January 2011
Devoteam Consulting June 2007 - June 2008
BNP Paribas July 2006 - September 2006
Skills
Management Consulting, Strategy, Program Management, Business Strategy, Business Development, Project Portfolio..., Entrepreneurship, Management, Go-to-market Strategy, Project Management, Account Management, Consulting, Cross-functional Team..., Telecommunications, Digital Marketing, Business Analysis, Integration, Leadership, Change Management, Sales Presentations, PMO, Business Intelligence, Executive Management, Business Process, SaaS, Cloud Computing, Marketing, Pre-sales, Product Management, Start-ups, Corporate Strategy..., Customer Experience, Business Transformation, Marketing Strategy, Product Marketing
Education
Michigan State University 2008 — 2008
Master
Institut national des Télécommunications 2005 — 2008
Master
Genesys April 2014 - Present
Genesys July 2012 - March 2014
Beijaflore February 2011 - June 2012
Red Tech Consulting January 2009 - January 2011
Devoteam Consulting June 2007 - June 2008
BNP Paribas July 2006 - September 2006
Skills
Management Consulting, Strategy, Program Management, Business Strategy, Business Development, Project Portfolio..., Entrepreneurship, Management, Go-to-market Strategy, Project Management, Account Management, Consulting, Cross-functional Team..., Telecommunications, Digital Marketing, Business Analysis, Integration, Leadership, Change Management, Sales Presentations, PMO, Business Intelligence, Executive Management, Business Process, SaaS, Cloud Computing, Marketing, Pre-sales, Product Management, Start-ups, Corporate Strategy..., Customer Experience, Business Transformation, Marketing Strategy, Product Marketing
Education
Michigan State University 2008 — 2008
Master
Institut national des Télécommunications 2005 — 2008
Master
Kelly Rinks's Genesys Experience July 2011 - Present
Job Customer Success Manager, Outbound Engagement & Mobile Marketing
Industry Marketing and Advertising
Experience
Genesys July 2011 - Present
FOX 17 WXMI March 2009 - July 2011
Chicago Tribune March 2008 - March 2009
Gray Boutique August 2007 - March 2009
Sandestin Golf and Beach Resort May 2006 - August 2006
Coach May 2006 - August 2006
Skills
Social Media, Sales, Retail, Competitive Analysis, Account Management, Customer Retention, Sales Operations, Online Marketing, Customer Service, Sales Process, Management, Digital Marketing, Selling, Email Marketing, Salesforce.com, Online Advertising, Mobile Marketing, Strategy
Education
Michigan State University 2003 — 2007
Hospitality Business, Event Planning, Hotel Management, Food Service, Sales, Beverage Sales
Michigan State University 2003 — 2007
Hospitality Business
Genesys July 2011 - Present
FOX 17 WXMI March 2009 - July 2011
Chicago Tribune March 2008 - March 2009
Gray Boutique August 2007 - March 2009
Sandestin Golf and Beach Resort May 2006 - August 2006
Coach May 2006 - August 2006
Skills
Social Media, Sales, Retail, Competitive Analysis, Account Management, Customer Retention, Sales Operations, Online Marketing, Customer Service, Sales Process, Management, Digital Marketing, Selling, Email Marketing, Salesforce.com, Online Advertising, Mobile Marketing, Strategy
Education
Michigan State University 2003 — 2007
Hospitality Business, Event Planning, Hotel Management, Food Service, Sales, Beverage Sales
Michigan State University 2003 — 2007
Hospitality Business
Dany Mejia Dany Mejia's Genesys Experience August 2015 - Present
Job Solutions Engineer at Genesys
Industry Computer Software
Experience
Genesys August 2015 - Present
Genesys July 2014 - August 2015
Naylor Group Inc. June 2013 - December 2013
IBM Canada Ltd. May 2011 - August 2012
Sun-Mar Co. May 2010 - August 2010
Skills
Technical Writing, Engineering, Problem Solving, Technical Demonstrations, Presentations, Sales Process, CRM, Project Management, WebSphere Application..., Contact Center..., Eclipse, Rational Team Concert, Customer Service, Management, Cloud Computing, Pre-sales
Education
McMaster University 2007 — 2013
Bachelor of Engineering (B.Eng.), Electrical, Electronics and Communications Engineering
Genesys August 2015 - Present
Genesys July 2014 - August 2015
Naylor Group Inc. June 2013 - December 2013
IBM Canada Ltd. May 2011 - August 2012
Sun-Mar Co. May 2010 - August 2010
Skills
Technical Writing, Engineering, Problem Solving, Technical Demonstrations, Presentations, Sales Process, CRM, Project Management, WebSphere Application..., Contact Center..., Eclipse, Rational Team Concert, Customer Service, Management, Cloud Computing, Pre-sales
Education
McMaster University 2007 — 2013
Bachelor of Engineering (B.Eng.), Electrical, Electronics and Communications Engineering
Greg Riley Greg Riley's Genesys Experience April 2000 - March 2001
Job Transformative Sales Leader
Industry Computer Software
Experience
New Relic, Inc. August 2015 - Present
Tech Driven Solutions June 2015 - Present
You Technology, Inc. June 2014 - May 2015
Jibe Mobile August 2011 - May 2014
Nuance Communications February 2007 - July 2011
Adobe Systems April 2005 - January 2007
eVergance Partners (acquired by Verint) October 2004 - March 2005
Kanisa (acquired by Aptean) June 2002 - September 2004
NextPage (acquired by Proofpoint) April 2001 - June 2002
Genesys April 2000 - March 2001
Skills
Strategy, Direct Sales, Sales Process, Entrepreneurship, Account Management, Sales, Mobile Devices, Start-ups, Managed Services, Analytics, Mobile Applications, Marketing Strategy, IVR, Integration, Partner Management, Data Privacy, Sales Management, Wireless, Big Data, Digital Identity, Networking, Cross-functional Team..., Strategic Planning, Business Development, Cloud Deployment, SaaS Business Model..., Business Model..., Sales Process..., Executive-Level..., Strategic Relationship..., Consensus Building, Alliance Development, Contract Negotiation, Complex Deal Development, Team Building, Coaching, Mentoring, SaaS
Education
National University 1988 — 1989
New Relic, Inc. August 2015 - Present
Tech Driven Solutions June 2015 - Present
You Technology, Inc. June 2014 - May 2015
Jibe Mobile August 2011 - May 2014
Nuance Communications February 2007 - July 2011
Adobe Systems April 2005 - January 2007
eVergance Partners (acquired by Verint) October 2004 - March 2005
Kanisa (acquired by Aptean) June 2002 - September 2004
NextPage (acquired by Proofpoint) April 2001 - June 2002
Genesys April 2000 - March 2001
Skills
Strategy, Direct Sales, Sales Process, Entrepreneurship, Account Management, Sales, Mobile Devices, Start-ups, Managed Services, Analytics, Mobile Applications, Marketing Strategy, IVR, Integration, Partner Management, Data Privacy, Sales Management, Wireless, Big Data, Digital Identity, Networking, Cross-functional Team..., Strategic Planning, Business Development, Cloud Deployment, SaaS Business Model..., Business Model..., Sales Process..., Executive-Level..., Strategic Relationship..., Consensus Building, Alliance Development, Contract Negotiation, Complex Deal Development, Team Building, Coaching, Mentoring, SaaS
Education
National University 1988 — 1989
Vikas Vysetti Vikas Vysetti's Genesys Experience April 2014 - Present
Job Senior Manager, Telecommunications at Genesys
Industry Telecommunications
Experience
Genesys April 2014 - Present
Genesys Angel April 2013 - March 2014
Genesys Angel March 2011 - April 2013
Real Time Communications Lab @ IIT Chicago August 2009 - January 2011
Gogette Communications, LLC May 2010 - August 2010
Skills
CCNA, SIP, RTP, UMTS, LTE, Linux, Asterisk, MySQL, SDP, Telecommunications, Switches, Troubleshooting, Network Design, VoIP, IVR, TCP/IP, IP, IP PBX, MPLS, Unix, Wireshark, Shell Scripting, CTI, Perl, SIP Trunking, Speech Recognition, Softswitch, ACD, VXML, Nagios, Git, Subversion, Chef, Capistrano, Genesys Framework, Genesys, XMS, VLAN, Networking, Integration
Education
Illinois Institute of Technology 2008 — 2010
Master's, Information Technology and Management
Jawaharlal Nehru Technological University 2004 — 2008
Bachelors, Computer Science Engineering
Genesys April 2014 - Present
Genesys Angel April 2013 - March 2014
Genesys Angel March 2011 - April 2013
Real Time Communications Lab @ IIT Chicago August 2009 - January 2011
Gogette Communications, LLC May 2010 - August 2010
Skills
CCNA, SIP, RTP, UMTS, LTE, Linux, Asterisk, MySQL, SDP, Telecommunications, Switches, Troubleshooting, Network Design, VoIP, IVR, TCP/IP, IP, IP PBX, MPLS, Unix, Wireshark, Shell Scripting, CTI, Perl, SIP Trunking, Speech Recognition, Softswitch, ACD, VXML, Nagios, Git, Subversion, Chef, Capistrano, Genesys Framework, Genesys, XMS, VLAN, Networking, Integration
Education
Illinois Institute of Technology 2008 — 2010
Master's, Information Technology and Management
Jawaharlal Nehru Technological University 2004 — 2008
Bachelors, Computer Science Engineering
Paniz Kosarianfard's Genesys Experience June 2013 - May 2014
Job Social Entrepreneur
Industry Nonprofit Organization Management
Experience
Genesys June 2013 - May 2014
San Francisco State University January 2013 - May 2013
Lions Clubs International September 2009 - May 2012
Skills
Team-oriented, Written & Oral..., Time Management, Highly detail oriented, SPSS, Political Philosophy, Analytic Problem Solving, Team Leadership, Team Management, Project Management, Logical Thinker, Policy Analysis, Analytical Reasoning, Social Responsibility, Bilingual, NetSuite, SAP, Pianist, Diplomacy, Teamwork, PowerPoint, Access, Tutoring, Microsoft Excel, Finance, Networking, Communication, Sales, Microsoft Word, Leadership, Strategic Planning, Social Networking, Marketing, Customer Service
Education
Hult International Business School
Master of Social Entrepreneurship, Business/Managerial Economics
SFSU 2012 — 2014
Bachelor of Arts (B.A.), Political Science and Government
Genesys June 2013 - May 2014
San Francisco State University January 2013 - May 2013
Lions Clubs International September 2009 - May 2012
Skills
Team-oriented, Written & Oral..., Time Management, Highly detail oriented, SPSS, Political Philosophy, Analytic Problem Solving, Team Leadership, Team Management, Project Management, Logical Thinker, Policy Analysis, Analytical Reasoning, Social Responsibility, Bilingual, NetSuite, SAP, Pianist, Diplomacy, Teamwork, PowerPoint, Access, Tutoring, Microsoft Excel, Finance, Networking, Communication, Sales, Microsoft Word, Leadership, Strategic Planning, Social Networking, Marketing, Customer Service
Education
Hult International Business School
Master of Social Entrepreneurship, Business/Managerial Economics
SFSU 2012 — 2014
Bachelor of Arts (B.A.), Political Science and Government
Kelly Weinhold Kelly Weinhold's Genesys Experience March 2013 - Present
Job Sr. Product Marketing Manager at Genesys Cloud
Industry Telecommunications
Experience
Genesys March 2013 - Present
School of Business & Economics, Seattle Pacific University April 2014 - Present
Angel April 2012 - Present
Heinz Marketing Inc January 2012 - July 2012
Cookiehead April 2011 - April 2012
Boston.com November 2010 - September 2011
Business Concepts, Inc. September 2010 - December 2010
Comfort Keepers Metrowest July 2009 - September 2010
TechTarget May 2007 - June 2009
TechTarget November 2006 - May 2007
Skills
Email Marketing, Lead Generation, Strategy, Online Advertising, Marketing Strategy, Digital Marketing, Social Media, CRM, Product Marketing, Start-ups
Education
Northeastern University 2000 — 2004
Genesys March 2013 - Present
School of Business & Economics, Seattle Pacific University April 2014 - Present
Angel April 2012 - Present
Heinz Marketing Inc January 2012 - July 2012
Cookiehead April 2011 - April 2012
Boston.com November 2010 - September 2011
Business Concepts, Inc. September 2010 - December 2010
Comfort Keepers Metrowest July 2009 - September 2010
TechTarget May 2007 - June 2009
TechTarget November 2006 - May 2007
Skills
Email Marketing, Lead Generation, Strategy, Online Advertising, Marketing Strategy, Digital Marketing, Social Media, CRM, Product Marketing, Start-ups
Education
Northeastern University 2000 — 2004
Brad Leinberger's Genesys Experience May 2014 - Present
Job Corporate Recruiter at Genesys
Industry Information Services
Experience
Genesys May 2014 - Present
Bradford Leinberger Photography January 2002 - Present
Skills
Full Life Cycle..., Internet Recruiting, Salary Negotiation, Rate Negotiation, Career Development..., Networking, Competency Based..., Mock Interviews, Interview Preparation, Behavioral Interviewing, Research, Resume Writing, Screening Resumes, Volume Recruiting, Technical Recruiting, Microsoft Office, Phone Skills, Training, Recruiting, Benefits Negotiation, Hiring, Management, Negotiation, Consulting, Vendor Management, Talent Management, Human Resources, Program Management, Onboarding, Leadership, Strategy, Temporary Staffing, CRM, Telephone Skills, Temporary Placement, Business Development, Sourcing
Education
Michigan State University 1991 — 1995
B. S., Political Science
MLS 1987 — 1991
Genesys May 2014 - Present
Bradford Leinberger Photography January 2002 - Present
Skills
Full Life Cycle..., Internet Recruiting, Salary Negotiation, Rate Negotiation, Career Development..., Networking, Competency Based..., Mock Interviews, Interview Preparation, Behavioral Interviewing, Research, Resume Writing, Screening Resumes, Volume Recruiting, Technical Recruiting, Microsoft Office, Phone Skills, Training, Recruiting, Benefits Negotiation, Hiring, Management, Negotiation, Consulting, Vendor Management, Talent Management, Human Resources, Program Management, Onboarding, Leadership, Strategy, Temporary Staffing, CRM, Telephone Skills, Temporary Placement, Business Development, Sourcing
Education
Michigan State University 1991 — 1995
B. S., Political Science
MLS 1987 — 1991
Elizabeth Daniels's Genesys Experience 1996 - 1998
Job SourceForge.net
Industry Writing and Editing
Experience
SourceForge.net May 2014 - Present
Common Ground Magazine April 2009 - September 2014
Pacific Pulmonary Services 2012 - 2013
NetApp 2006 - 2009
Symantec 2002 - 2006
RSA, The Security Division of EMC 2001 - 2001
StarVox 1999 - 2000
Genesys 1996 - 1998
Skills
Project Management, Technical Writing, Editing, Feature Articles, Content Management, Knowledge Management, Social Media, Social Networking, Software Documentation, User Experience, Blogging, Ebooks, Leadership, RoboHelp, Adobe Acrobat, Technical Communication, CMS, FrameMaker, Technical Documentation, Visio, DITA, Publishing, HTML, XML, Social Media Marketing, Content Development, SnagIt, Online Help, Content Strategy, Salesforce.com, Storytelling, Copy Editing, Web Content
Education
Michigan State University
BA, Communications
Rudolf Steiner College
Teaching Certificate, Early Childhood Education
SourceForge.net May 2014 - Present
Common Ground Magazine April 2009 - September 2014
Pacific Pulmonary Services 2012 - 2013
NetApp 2006 - 2009
Symantec 2002 - 2006
RSA, The Security Division of EMC 2001 - 2001
StarVox 1999 - 2000
Genesys 1996 - 1998
Skills
Project Management, Technical Writing, Editing, Feature Articles, Content Management, Knowledge Management, Social Media, Social Networking, Software Documentation, User Experience, Blogging, Ebooks, Leadership, RoboHelp, Adobe Acrobat, Technical Communication, CMS, FrameMaker, Technical Documentation, Visio, DITA, Publishing, HTML, XML, Social Media Marketing, Content Development, SnagIt, Online Help, Content Strategy, Salesforce.com, Storytelling, Copy Editing, Web Content
Education
Michigan State University
BA, Communications
Rudolf Steiner College
Teaching Certificate, Early Childhood Education
Jeffrey Ruth Jeffrey Ruth's Genesys Experience April 2005 - January 2008
Job Solutions Consultant at Aspect Software
Industry Telecommunications
Experience
Aspect Software November 2010 - Present
Wells Fargo May 2009 - November 2010
Global Technology Resources January 2008 - April 2009
Genesys April 2005 - January 2008
NEC Unified Solutions January 2002 - April 2005
Gold Systems January 1998 - January 2002
Sports Authority 1998 - 1999
Skills
Unified Communications, Finance, IVR, Healthcare, Contact Centers, CTI, Sales, Solution Selling, Solution Architecture, IT Solutions, Sales Engineering, Cisco Technologies, Cisco Certified, Genesys, Genesys Framework, Aspect
Education
Metropolitan State College of Denver 1995 — 2000
Bachelor of Applied Science (B.A.Sc.), Computer and Information Sciences and Support Services
Aspect Software November 2010 - Present
Wells Fargo May 2009 - November 2010
Global Technology Resources January 2008 - April 2009
Genesys April 2005 - January 2008
NEC Unified Solutions January 2002 - April 2005
Gold Systems January 1998 - January 2002
Sports Authority 1998 - 1999
Skills
Unified Communications, Finance, IVR, Healthcare, Contact Centers, CTI, Sales, Solution Selling, Solution Architecture, IT Solutions, Sales Engineering, Cisco Technologies, Cisco Certified, Genesys, Genesys Framework, Aspect
Education
Metropolitan State College of Denver 1995 — 2000
Bachelor of Applied Science (B.A.Sc.), Computer and Information Sciences and Support Services
Randi Laforge Randi Laforge's Genesys Experience May 2003 - March 2013
Job Inside Sales Expert, Lead Qualification & Development Strategist, DB & Lead Process Improvement Professional
Industry Computer Software
Experience
Genesys May 2003 - March 2013
Hello Direct Inc. 1998 - 2001
Broadbase Information Systems (acquired by Kana Software) August 1997 - June 1998
Atria Software, Inc. (1996 merged with Pure Software) October 1995 - June 1997
Bachman Information Systems (acquire by Sterling Software) October 1993 - October 1995
Progress Software Corporation May 1992 - October 1993
Data General Corporation August 1983 - May 1992
Skills
Enterprise Software, Sales Process, Lead Generation, Sales Management, CRM, Marketing Automation, Management, Sales, Call Centers, Lead Management, Sales Operations, Leadership, SaaS, Sales Development, Mobile Devices, Inside Sales, Salesforce.com, Cross-functional Team..., Process Improvement, Strategy, Solution Selling
Education
Nichols College
MBA, Business Administration
Seattle Pacific University
BA, Secondary Ed/Art
Genesys May 2003 - March 2013
Hello Direct Inc. 1998 - 2001
Broadbase Information Systems (acquired by Kana Software) August 1997 - June 1998
Atria Software, Inc. (1996 merged with Pure Software) October 1995 - June 1997
Bachman Information Systems (acquire by Sterling Software) October 1993 - October 1995
Progress Software Corporation May 1992 - October 1993
Data General Corporation August 1983 - May 1992
Skills
Enterprise Software, Sales Process, Lead Generation, Sales Management, CRM, Marketing Automation, Management, Sales, Call Centers, Lead Management, Sales Operations, Leadership, SaaS, Sales Development, Mobile Devices, Inside Sales, Salesforce.com, Cross-functional Team..., Process Improvement, Strategy, Solution Selling
Education
Nichols College
MBA, Business Administration
Seattle Pacific University
BA, Secondary Ed/Art
Danette White, PMP Danette White, PMP's Genesys Experience June 2014 - Present
Job Sr. Project Manager at Genesys
Industry Information Technology and Services
Experience
Genesys June 2014 - Present
Contact Solutions, Inc. May 2007 - June 2014
UCG January 2007 - May 2007
Judge Consulting Company February 2006 - January 2007
Convergys August 2004 - February 2006
Sprint 1997 - 2004
Skills
Project Management, PMP, Testing, IVR, Software Development, Management, Program Management, MS Project, SDLC, Process Improvement, Integration, Requirements Analysis, CRM, Telecommunications, Vendor Management, Software Project..., Visio, Cross-functional Team..., PMO, Business Process..., Business Process, SaaS, Business Analysis, Outsourcing, Call Centers, SharePoint, IT Management, Enterprise Architecture, IT Strategy, Cloud Computing, Enterprise Software, Professional Services, Data Center, ITIL, Singing
Education
University of Missouri-Kansas City 1995 — 1999
BLA, Liberal Arts
Missouri Western State University 1983 — 1984
None, Music Education
Genesys June 2014 - Present
Contact Solutions, Inc. May 2007 - June 2014
UCG January 2007 - May 2007
Judge Consulting Company February 2006 - January 2007
Convergys August 2004 - February 2006
Sprint 1997 - 2004
Skills
Project Management, PMP, Testing, IVR, Software Development, Management, Program Management, MS Project, SDLC, Process Improvement, Integration, Requirements Analysis, CRM, Telecommunications, Vendor Management, Software Project..., Visio, Cross-functional Team..., PMO, Business Process..., Business Process, SaaS, Business Analysis, Outsourcing, Call Centers, SharePoint, IT Management, Enterprise Architecture, IT Strategy, Cloud Computing, Enterprise Software, Professional Services, Data Center, ITIL, Singing
Education
University of Missouri-Kansas City 1995 — 1999
BLA, Liberal Arts
Missouri Western State University 1983 — 1984
None, Music Education
Dora Brown's Genesys Experience June 2000 - January 2002
Job Project Manager
Industry Information Technology and Services
Experience
Robert Half International March 2008 - February 2009
Kaiser Permanente September 2004 - February 2008
Genesys June 2000 - January 2002
Ultradata Corp. January 1985 - May 2000
Ultradata Corporation 1985 - 2000
Skills
Program Management, Vendor Management, Cross-functional Team..., Budgets, Leadership, Change Management, Project Management
Education
Modesto Junior College 1977 — 1981
AS, Business Admin
Robert Half International March 2008 - February 2009
Kaiser Permanente September 2004 - February 2008
Genesys June 2000 - January 2002
Ultradata Corp. January 1985 - May 2000
Ultradata Corporation 1985 - 2000
Skills
Program Management, Vendor Management, Cross-functional Team..., Budgets, Leadership, Change Management, Project Management
Education
Modesto Junior College 1977 — 1981
AS, Business Admin
Yuri Shtivelman's Genesys Experience 1996 - 2000
Job
Industry Information Technology and Services
Experience
meZocliq LLC July 2014 - Present
Exigen Capital (a.k.a. Exigen Group) February 2008 - February 2014
Exigen Services June 2011 - April 2013
Exigen Group July 2001 - January 2008
Mobilae February 2000 - July 2001
Genesys 1996 - 2000
Nortel Networks January 1987 - June 1996
Nortel 1987 - 1996
VINITI, Moscow, Russia 1977 - 1978
Skills
Venture Capital, Mergers, Product Management, Business Strategy, Cloud Computing, Business Alliances, Outsourcing, Strategic Planning, Business Development, Entrepreneurship, Innovation, Leadership, Magazines, Mathematics, Contract Negotiation, Pricing, Telecommunications, Switches, Software Development, Strategic Partnerships, Project Management, Mergers & Acquisitions, Vendor Management, IT Strategy, Requirements Analysis, Business Process..., Strategy, Business Analysis, Architecture, Product Marketing, Product Development, Scalability, Professional Services, Distributed Systems, Executive Management, Analytics, Valuation, Consulting, Solution Architecture, Solution Selling, Scrum, Management, Team Leadership, IT Outsourcing, Financial Modeling, Business Planning, Business Process, ERP, Enterprise Architecture, New Business Development
Education
Lomonosov Moscow State University (MSU) 1972 — 1977
MS
Московский Государственный Университет им. М.В. Ломоносова (МГУ) / Lomonosov Moscow State University (MSU) 1972 — 1977
Master's degree
meZocliq LLC July 2014 - Present
Exigen Capital (a.k.a. Exigen Group) February 2008 - February 2014
Exigen Services June 2011 - April 2013
Exigen Group July 2001 - January 2008
Mobilae February 2000 - July 2001
Genesys 1996 - 2000
Nortel Networks January 1987 - June 1996
Nortel 1987 - 1996
VINITI, Moscow, Russia 1977 - 1978
Skills
Venture Capital, Mergers, Product Management, Business Strategy, Cloud Computing, Business Alliances, Outsourcing, Strategic Planning, Business Development, Entrepreneurship, Innovation, Leadership, Magazines, Mathematics, Contract Negotiation, Pricing, Telecommunications, Switches, Software Development, Strategic Partnerships, Project Management, Mergers & Acquisitions, Vendor Management, IT Strategy, Requirements Analysis, Business Process..., Strategy, Business Analysis, Architecture, Product Marketing, Product Development, Scalability, Professional Services, Distributed Systems, Executive Management, Analytics, Valuation, Consulting, Solution Architecture, Solution Selling, Scrum, Management, Team Leadership, IT Outsourcing, Financial Modeling, Business Planning, Business Process, ERP, Enterprise Architecture, New Business Development
Education
Lomonosov Moscow State University (MSU) 1972 — 1977
MS
Московский Государственный Университет им. М.В. Ломоносова (МГУ) / Lomonosov Moscow State University (MSU) 1972 — 1977
Master's degree
Caroline Labrecque's Genesys Experience February 2000 - July 2001
Job Identity Management Services at Apple
Industry Computer Software
Experience
Apple Inc. April 2011 - Present
Five9 June 2009 - April 2011
Nuance Communications October 2006 - May 2009
Genesys Telecommunications Laboratories June 2003 - October 2006
Genesys Telecom Labs July 2001 - May 2003
Genesys February 2000 - July 2001
Ericsson Research Canada February 1998 - February 2000
Clearnet PCS, inc. (now Telus Mobility) November 1996 - February 1998
Bell Northern Research 1994 - 1996
Skills
Product Management, Sales Engineering, Account Management, Team Management, Project Management, Sales Operations, Market Entry, SaaS, Enterprise Software, Cloud Computing, Product Marketing, Professional Services, IVR, Solution Selling, Telecommunications, Pre-sales, Go-to-market Strategy, Call Center, VoIP, Wireless, Contact Centers, Salesforce.com, Call Centers, Managed Services, CRM, Integration, Management, Networking, Mobile Devices, Customer Experience, Software Development, Unified Communications, Channel Partners, Strategic Partnerships, Partner Management, Business Strategy, Cross-functional Team..., Leadership, Global Strategy...
Education
McGill University
Masters of Business Administration, Organizational and Competitive Strategy
Université de Montréal - Ecole polytechnique de Montréal
Bachelor, Electrical Engineering
Apple Inc. April 2011 - Present
Five9 June 2009 - April 2011
Nuance Communications October 2006 - May 2009
Genesys Telecommunications Laboratories June 2003 - October 2006
Genesys Telecom Labs July 2001 - May 2003
Genesys February 2000 - July 2001
Ericsson Research Canada February 1998 - February 2000
Clearnet PCS, inc. (now Telus Mobility) November 1996 - February 1998
Bell Northern Research 1994 - 1996
Skills
Product Management, Sales Engineering, Account Management, Team Management, Project Management, Sales Operations, Market Entry, SaaS, Enterprise Software, Cloud Computing, Product Marketing, Professional Services, IVR, Solution Selling, Telecommunications, Pre-sales, Go-to-market Strategy, Call Center, VoIP, Wireless, Contact Centers, Salesforce.com, Call Centers, Managed Services, CRM, Integration, Management, Networking, Mobile Devices, Customer Experience, Software Development, Unified Communications, Channel Partners, Strategic Partnerships, Partner Management, Business Strategy, Cross-functional Team..., Leadership, Global Strategy...
Education
McGill University
Masters of Business Administration, Organizational and Competitive Strategy
Université de Montréal - Ecole polytechnique de Montréal
Bachelor, Electrical Engineering
Brenda Castoe's Genesys Experience October 2006 - November 2009
Job IWMS Application Business Analyst / Solutions Quality Assurance Analyst
Industry Information Technology and Services
Experience
EBUSINESS STRATEGIES LLC October 2014 - Present
IBM Global Services June 2011 - October 2014
TRIRIGA February 2011 - September 2011
TRIRIGA July 2010 - February 2011
Genesys October 2006 - November 2009
Genesys July 2004 - October 2006
JP Morgan Chase July 2003 - July 2004
Adecco November 2002 - July 2003
Genesys July 2000 - September 2001
MCI October 1999 - July 2000
Skills
SDLC, Requirements Analysis, Business Analysis, Vendor Management, Integration, Enterprise Software, SaaS, Visio, Business Intelligence, Software Project..., Process Improvement, Project Management, Cross-functional Team..., Business Process, Quality Assurance, Business Process..., Telecommunications, Testing, PMP, Leadership, Management
Education
Northeastern University
Management Information Systems, General
University of Phoenix
BS, Business Information Systems
EBUSINESS STRATEGIES LLC October 2014 - Present
IBM Global Services June 2011 - October 2014
TRIRIGA February 2011 - September 2011
TRIRIGA July 2010 - February 2011
Genesys October 2006 - November 2009
Genesys July 2004 - October 2006
JP Morgan Chase July 2003 - July 2004
Adecco November 2002 - July 2003
Genesys July 2000 - September 2001
MCI October 1999 - July 2000
Skills
SDLC, Requirements Analysis, Business Analysis, Vendor Management, Integration, Enterprise Software, SaaS, Visio, Business Intelligence, Software Project..., Process Improvement, Project Management, Cross-functional Team..., Business Process, Quality Assurance, Business Process..., Telecommunications, Testing, PMP, Leadership, Management
Education
Northeastern University
Management Information Systems, General
University of Phoenix
BS, Business Information Systems
Janelle Matthews's Genesys Experience October 2003 - Present
Job Global Vice President: Helping Clients Improve Customer Experience through Genesys Business Solutions & Consulting
Industry Computer Software
Experience
Genesys October 2003 - Present
Cap Gemini Ernst & Young 2000 - 2003
Skills
IVR, Enterprise Software, CTI, Genesys, Contact Centers, SaaS, Solution Architecture, Scrum, Integration, Unified Communications, Pre-sales, Solution Selling, Call Centers, Cloud Computing, Sales Engineering, Professional Services, Telephony, Managed Services, Business Intelligence, CRM, SIP, Architecture, Requirements Analysis, Telecommunications, International Business..., IP, Software Industry, Mobile Applications, IT Strategy, Business Process, Customer Experience..., Mobile Devices, Sales Enablement, Go-to-market Strategy, VoIP, Service Delivery, ACD, Workforce Management
Education
Illinois Wesleyan University 1996 — 2000
Bachelor of Arts, Mathematics and Computer Science
Forreston High School
Genesys October 2003 - Present
Cap Gemini Ernst & Young 2000 - 2003
Skills
IVR, Enterprise Software, CTI, Genesys, Contact Centers, SaaS, Solution Architecture, Scrum, Integration, Unified Communications, Pre-sales, Solution Selling, Call Centers, Cloud Computing, Sales Engineering, Professional Services, Telephony, Managed Services, Business Intelligence, CRM, SIP, Architecture, Requirements Analysis, Telecommunications, International Business..., IP, Software Industry, Mobile Applications, IT Strategy, Business Process, Customer Experience..., Mobile Devices, Sales Enablement, Go-to-market Strategy, VoIP, Service Delivery, ACD, Workforce Management
Education
Illinois Wesleyan University 1996 — 2000
Bachelor of Arts, Mathematics and Computer Science
Forreston High School
Peg Nocera's Genesys Experience February 2005 - Present
Job Senior Manager, Global Events at Genesys
Industry Computer Software
Experience
Genesys February 2005 - Present
Genesys June 2004 - Present
Genesys July 1999 - Present
North American Bear Company March 1999 - July 1999
Special Delivery, Inc. March 1998 - March 1999
Korn/Ferry International May 1997 - March 1998
Informix November 1993 - May 1997
Skills
Marketing, Selling, Direct Sales, Management, Strategy, Event Management, Cloud Computing, Telephony, Sales, Product Management, Professional Services, Call Center, Solution Selling, Go-to-market Strategy, Start-ups
Education
North Central College 1989 — 1993
BA, Marketing
Genesys February 2005 - Present
Genesys June 2004 - Present
Genesys July 1999 - Present
North American Bear Company March 1999 - July 1999
Special Delivery, Inc. March 1998 - March 1999
Korn/Ferry International May 1997 - March 1998
Informix November 1993 - May 1997
Skills
Marketing, Selling, Direct Sales, Management, Strategy, Event Management, Cloud Computing, Telephony, Sales, Product Management, Professional Services, Call Center, Solution Selling, Go-to-market Strategy, Start-ups
Education
North Central College 1989 — 1993
BA, Marketing
Erik Pasnak's Genesys Experience April 2014 - January 2015
Job Customer Experience Strategist
Industry Telecommunications
Experience
Interactions LLC August 2015 - Present
Avaya February 2015 - July 2015
Genesys April 2014 - January 2015
Genesys September 2011 - April 2014
Convergys November 2010 - 2011
Aspect Software February 2000 - November 2010
Eaton Corporation April 1991 - February 2000
Skills
MCTS, Contact Centers, VoIP, Microsoft Certified..., Call Logging, CTI, IVR, ACD, Unified Communications, Microsoft Technologies, Enterprise Software, Telephony, Avaya, CRM, Call Center, Call Centers, Channel Partners, Call Routing, Cisco Call Manager, Cisco Technologies, Cloud Computing, Customer Experience, Data Center, Genesys, Go-to-market Strategy, Hosted Services, IP, IP PBX, Inbound Marketing, Integration, Managed Services, Lync, Mobile Devices, Pre-sales, Professional Services, RFP, Routing, SIP, SIP Trunking, SaaS, Sales Engineering, Salesforce.com, Solution Architecture, Solution Selling, Speech Recognition, Switches, System Deployment, TCP/IP, Telecommunications, Unified Messaging
Education
University of South Florida 1986 — 1991
BSEE
Indian River Community College
Interactions LLC August 2015 - Present
Avaya February 2015 - July 2015
Genesys April 2014 - January 2015
Genesys September 2011 - April 2014
Convergys November 2010 - 2011
Aspect Software February 2000 - November 2010
Eaton Corporation April 1991 - February 2000
Skills
MCTS, Contact Centers, VoIP, Microsoft Certified..., Call Logging, CTI, IVR, ACD, Unified Communications, Microsoft Technologies, Enterprise Software, Telephony, Avaya, CRM, Call Center, Call Centers, Channel Partners, Call Routing, Cisco Call Manager, Cisco Technologies, Cloud Computing, Customer Experience, Data Center, Genesys, Go-to-market Strategy, Hosted Services, IP, IP PBX, Inbound Marketing, Integration, Managed Services, Lync, Mobile Devices, Pre-sales, Professional Services, RFP, Routing, SIP, SIP Trunking, SaaS, Sales Engineering, Salesforce.com, Solution Architecture, Solution Selling, Speech Recognition, Switches, System Deployment, TCP/IP, Telecommunications, Unified Messaging
Education
University of South Florida 1986 — 1991
BSEE
Indian River Community College
Vlad Kozin's Genesys Experience December 1999 - January 2003
Job Sr. Manager, Performance Lab at Five9
Industry Telecommunications
Experience
Five9 2011 - Present
Alcatel-Lucent 2005 - 2011
Alcatel-Lucent January 2003 - September 2007
Genesys December 1999 - January 2003
Moscow Institute of Physics and Technology (State University) 1992 - 1999
Skills
TCP/IP, VoIP, Software Development, Telecommunications, SIP, Digital Signal..., Performance Testing, High Availability, Reliability Test, Integration, Cloud Computing, Solaris, Unix, Perl, SaaS, Agile Methodologies, Enterprise Software, Pre-sales, Solution Architecture, Software Engineering, Linux
Education
Moscow Institute of Physics and Technology (State University) (MIPT)
Doctor of Philosophy (Ph.D.), Electrical Engineering
University of California, Santa Cruz 2007 — 2008
Certificate (Honors), VLSI Design, A+ (Honors)
The University of Wolverhampton 1997 — 1998
Certificate, Management
Moscow Institute of Physics and Technology (State University) (MIPT)
Certificate, Experimental Physics
Moscow Institute of Physics and Technology (State University) (MIPT)
Master's Degree, Computer Engineering
Five9 2011 - Present
Alcatel-Lucent 2005 - 2011
Alcatel-Lucent January 2003 - September 2007
Genesys December 1999 - January 2003
Moscow Institute of Physics and Technology (State University) 1992 - 1999
Skills
TCP/IP, VoIP, Software Development, Telecommunications, SIP, Digital Signal..., Performance Testing, High Availability, Reliability Test, Integration, Cloud Computing, Solaris, Unix, Perl, SaaS, Agile Methodologies, Enterprise Software, Pre-sales, Solution Architecture, Software Engineering, Linux
Education
Moscow Institute of Physics and Technology (State University) (MIPT)
Doctor of Philosophy (Ph.D.), Electrical Engineering
University of California, Santa Cruz 2007 — 2008
Certificate (Honors), VLSI Design, A+ (Honors)
The University of Wolverhampton 1997 — 1998
Certificate, Management
Moscow Institute of Physics and Technology (State University) (MIPT)
Certificate, Experimental Physics
Moscow Institute of Physics and Technology (State University) (MIPT)
Master's Degree, Computer Engineering
Thomas Bergantino's Genesys Experience November 2011 - Present
Job Curriculum Manager at Genesys
Industry Writing and Editing
Experience
Genesys November 2011 - Present
Genesys Telecomm Labs September 2003 - October 2011
Genesys Telecommunications September 2003 - October 2011
IBM/Mylex 1998 - 2002
Skills
Technical Writing, RoboHelp
Education
Harvard University 1978 — 1983
Bachelor of Arts (B.A.), Psychology & Linguistics
UCLA
Master of Arts (M.A.), Educational/Instructional Technology
Genesys November 2011 - Present
Genesys Telecomm Labs September 2003 - October 2011
Genesys Telecommunications September 2003 - October 2011
IBM/Mylex 1998 - 2002
Skills
Technical Writing, RoboHelp
Education
Harvard University 1978 — 1983
Bachelor of Arts (B.A.), Psychology & Linguistics
UCLA
Master of Arts (M.A.), Educational/Instructional Technology
Seth Homayoon's Genesys Experience 1996 - 1998
Job Partner,TRG
Industry Restaurants
Experience
TRG January 2006 - Present
ZOI Interactive Technologies 2006 - 2008
WeGuardYou 2003 - 2005
Genesys 1996 - 1998
GENESYS TELECOMMUNICATIONS LABS INC. 1996 - 1998
Genesys lab 1996 - 1998
Nortel Networks 1990 - 1996
Nortel 1977 - 1996
Skills
Telecommunications, Agile Methodologies, Software Development, Integration, Start-ups, Team Leadership, Program Management, Product Management, Strategy, Enterprise Software, Cloud Computing, Business Intelligence, CRM, Outsourcing, Mobile Devices, SaaS, Strategic Partnerships, Vendor Management, Pre-sales, Solution Selling
Education
McGill University 1965 — 1971
TRG January 2006 - Present
ZOI Interactive Technologies 2006 - 2008
WeGuardYou 2003 - 2005
Genesys 1996 - 1998
GENESYS TELECOMMUNICATIONS LABS INC. 1996 - 1998
Genesys lab 1996 - 1998
Nortel Networks 1990 - 1996
Nortel 1977 - 1996
Skills
Telecommunications, Agile Methodologies, Software Development, Integration, Start-ups, Team Leadership, Program Management, Product Management, Strategy, Enterprise Software, Cloud Computing, Business Intelligence, CRM, Outsourcing, Mobile Devices, SaaS, Strategic Partnerships, Vendor Management, Pre-sales, Solution Selling
Education
McGill University 1965 — 1971
Nahid Boustani's Genesys Experience May 2014 - Present
Job Open to New Opportunities SaaS Professional Services Consultant at Genesys
Industry Information Technology and Services
Experience
Genesys May 2014 - Present
Telarix Inc. January 2008 - February 2010
comScore Networks May 2006 - November 2007
Skills
Cloud Computing, Microsoft SQL Server, XML, ASP.NET, SQL, Professional Services, Integration, Project Management, Salesforce.com, System Architecture..., Product and Quality..., Cost-Benefit Analysis..., System Requirements, Agile & Waterfall..., System Architecture, MicroStrategy Reporting, Process Improvement, Java, Business Intelligence, Risk Management, Decision Trees, Air Transportation..., Stochastic Modeling, Deterministic Modeling, Systems Integration, Client Expectations..., Consulting, CTI, Use Case Analysis, Analytics, SDLC, Data Analysis, Data Flow Analysis, Workflow Analysis, Enterprise Architecture, OLAP, JavaScript, Concept of Operations, WBS, Quantitative and..., Multi-Attribute Utility..., UML, Stored Procedures
Education
George Mason University 2010 — 2013
Master of Science (MS), Systems Engineering
Northern Virginia Community College 2005 — 2006
Business Administration and Management, General
Isfahan University of Technology 2000 — 2004
Bachelor of Science (BS), Computer Science
Genesys May 2014 - Present
Telarix Inc. January 2008 - February 2010
comScore Networks May 2006 - November 2007
Skills
Cloud Computing, Microsoft SQL Server, XML, ASP.NET, SQL, Professional Services, Integration, Project Management, Salesforce.com, System Architecture..., Product and Quality..., Cost-Benefit Analysis..., System Requirements, Agile & Waterfall..., System Architecture, MicroStrategy Reporting, Process Improvement, Java, Business Intelligence, Risk Management, Decision Trees, Air Transportation..., Stochastic Modeling, Deterministic Modeling, Systems Integration, Client Expectations..., Consulting, CTI, Use Case Analysis, Analytics, SDLC, Data Analysis, Data Flow Analysis, Workflow Analysis, Enterprise Architecture, OLAP, JavaScript, Concept of Operations, WBS, Quantitative and..., Multi-Attribute Utility..., UML, Stored Procedures
Education
George Mason University 2010 — 2013
Master of Science (MS), Systems Engineering
Northern Virginia Community College 2005 — 2006
Business Administration and Management, General
Isfahan University of Technology 2000 — 2004
Bachelor of Science (BS), Computer Science
Vladimir Afanasiev's Genesys Experience Sr. DirectorGenesys Telecommunications1996 - Present
Job Sr. Director at Genesys
Industry Telecommunications
Experience
Genesys Sr. DirectorGenesys Telecommunications1996 - Present
Genesys Labs 1996 - Present
Genesys Telecommunications Lab, Inc [An Alcatel-Lucent Company] 1996 - Present
Genesys Telecommunication Lab, Inc. [An Alcatel-Lucent Company] 1996 - Present
Alcatel-Lucent 1996 - Present
Genesys Telecommunications Lab 1996 - Present
Genesys Telecommunications Labs 1996 - Present
Genesys Telecom. Labs, Alcatel 1996 - Present
Education
Lomonosov Moscow State University (MSU) 1975 — 1981
Genesys Sr. DirectorGenesys Telecommunications1996 - Present
Genesys Labs 1996 - Present
Genesys Telecommunications Lab, Inc [An Alcatel-Lucent Company] 1996 - Present
Genesys Telecommunication Lab, Inc. [An Alcatel-Lucent Company] 1996 - Present
Alcatel-Lucent 1996 - Present
Genesys Telecommunications Lab 1996 - Present
Genesys Telecommunications Labs 1996 - Present
Genesys Telecom. Labs, Alcatel 1996 - Present
Education
Lomonosov Moscow State University (MSU) 1975 — 1981
R Simkin's Genesys Experience March 2000 - August 2001
Job Human Factors Engineer and Web Developer
Industry Information Technology and Services
Experience
Milwaukee Area Technical College September 2011 - Present
California School of Traditional Hispanic Herbalism March 2013 - Present
Kineticom May 2003 - September 2011
SyllogisTeks May 2003 - September 2011
Comsys - Cotelligent March 2000 - May 2003
Genesys March 2000 - August 2001
Northrop Grumman Logicon January 1998 - March 2000
Skills
CSS, Usability, PHP, SQL, Databases, Requirements Gathering, Photoshop, Dreamweaver, Web Development, Visio, Information Architecture, Agile Methodologies, SDLC, HTML 5, Flash Professional, Lean Management, Six Sigma, Usability Testing, Usability Engineering, Human Factors..., Human Factors Analysis, Human Factors, Task Analysis, Contextual Inquiry, Academic Tutoring, Web Design, Wire Framing, Technical Documentation, Microsoft Excel, Genesys Framework, Link Analysis, Empirical Research, Cognitive Ergonomics, Mobile Design, Mobile Applications, Industrial Engineering, UML, Use Case Analysis, Use Case Diagrams, JAD, MS Project, Primavera P6, PowerPoint, Microsoft Word, Wireframes, Ethnography, Ethnographic Analysis, Prototype, Usability Research, ITIL
Education
Milwaukee Area Technical College 2011 — 2014
Associate of Arts and Sciences (A.A.S.) Individualized Technical Studies, Web Development, Web Programming, Database Design, Quality Engineering, 4.0
University of Illinois at Urbana-Champaign 1987 — 1990
MS, Human Factors Engineering
Wayne State University 1986 — 1987
1/2 an MBA, MBA Accounting & MIS
University of Illinois at Urbana-Champaign 1977 — 1981
BS, Neuropsychology, English Literature, Art
Mather High School 1973 — 1977
H.S. Diploma, College Prep
Phillip Rogers Elementary School 1965 — 1973
Diploma
high school
high school
high school
Milwaukee Area Technical College September 2011 - Present
California School of Traditional Hispanic Herbalism March 2013 - Present
Kineticom May 2003 - September 2011
SyllogisTeks May 2003 - September 2011
Comsys - Cotelligent March 2000 - May 2003
Genesys March 2000 - August 2001
Northrop Grumman Logicon January 1998 - March 2000
Skills
CSS, Usability, PHP, SQL, Databases, Requirements Gathering, Photoshop, Dreamweaver, Web Development, Visio, Information Architecture, Agile Methodologies, SDLC, HTML 5, Flash Professional, Lean Management, Six Sigma, Usability Testing, Usability Engineering, Human Factors..., Human Factors Analysis, Human Factors, Task Analysis, Contextual Inquiry, Academic Tutoring, Web Design, Wire Framing, Technical Documentation, Microsoft Excel, Genesys Framework, Link Analysis, Empirical Research, Cognitive Ergonomics, Mobile Design, Mobile Applications, Industrial Engineering, UML, Use Case Analysis, Use Case Diagrams, JAD, MS Project, Primavera P6, PowerPoint, Microsoft Word, Wireframes, Ethnography, Ethnographic Analysis, Prototype, Usability Research, ITIL
Education
Milwaukee Area Technical College 2011 — 2014
Associate of Arts and Sciences (A.A.S.) Individualized Technical Studies, Web Development, Web Programming, Database Design, Quality Engineering, 4.0
University of Illinois at Urbana-Champaign 1987 — 1990
MS, Human Factors Engineering
Wayne State University 1986 — 1987
1/2 an MBA, MBA Accounting & MIS
University of Illinois at Urbana-Champaign 1977 — 1981
BS, Neuropsychology, English Literature, Art
Mather High School 1973 — 1977
H.S. Diploma, College Prep
Phillip Rogers Elementary School 1965 — 1973
Diploma
high school
high school
high school
Holly Brenckman's Genesys Experience August 2014 - Present
Job Customer Success Manager at Genesys
Industry Information Technology and Services
Experience
Genesys August 2014 - Present
Genesys February 2011 - August 2014
Genesys Lab Canada September 2008 - January 2011
Genesys Telecommunications Labs October 2005 - September 2008
Vanguard July 1996 - September 2005
Bell Atlantic November 1992 - January 1996
Skills
CTI, Solution Architecture, Professional Services, VoIP, Telecommunications, Enterprise Software, Unified Communications, Contact Centers, ACD, IVR, SaaS, Telephony, Pre-sales, SIP, Call Centers, Cloud Computing, Avaya, Genesys, Integration
Education
Immaculata University 2002 — 2005
Genesys August 2014 - Present
Genesys February 2011 - August 2014
Genesys Lab Canada September 2008 - January 2011
Genesys Telecommunications Labs October 2005 - September 2008
Vanguard July 1996 - September 2005
Bell Atlantic November 1992 - January 1996
Skills
CTI, Solution Architecture, Professional Services, VoIP, Telecommunications, Enterprise Software, Unified Communications, Contact Centers, ACD, IVR, SaaS, Telephony, Pre-sales, SIP, Call Centers, Cloud Computing, Avaya, Genesys, Integration
Education
Immaculata University 2002 — 2005
Nick DeGennaro's Genesys Experience December 2013 - Present
Job Customer Experience Solutions Account Executive at Genesys
Industry Computer Software
Experience
Genesys December 2013 - Present
SOASTA, Inc. March 2013 - November 2013
HP Software September 2009 - March 2013
Global 360 2007 - 2009
SAP 2001 - 2002
Oracle 1996 - 2000
Skills
Enterprise Software, New Business Development, SaaS, Solution Selling, Cloud Computing, Strategy Execution, Enterprise Solution..., Achieving Results, Sales Process, CRM, Sales Operations, Data Center, Selling, Management, Sales, Direct Sales, Mobile Applications, Business Development, Demand Generation, Mobile Devices, Salesforce.com, Go-to-market Strategy, Sales Enablement, Professional Services, Leadership, Software Industry, Account Management
Education
Nazareth College of Rochester
Bachelor of Business Administration (BBA), Business Administration and Management, General
Genesys December 2013 - Present
SOASTA, Inc. March 2013 - November 2013
HP Software September 2009 - March 2013
Global 360 2007 - 2009
SAP 2001 - 2002
Oracle 1996 - 2000
Skills
Enterprise Software, New Business Development, SaaS, Solution Selling, Cloud Computing, Strategy Execution, Enterprise Solution..., Achieving Results, Sales Process, CRM, Sales Operations, Data Center, Selling, Management, Sales, Direct Sales, Mobile Applications, Business Development, Demand Generation, Mobile Devices, Salesforce.com, Go-to-market Strategy, Sales Enablement, Professional Services, Leadership, Software Industry, Account Management
Education
Nazareth College of Rochester
Bachelor of Business Administration (BBA), Business Administration and Management, General
Debbie Prevost Brooks's Genesys Experience 1991 - Present
Job Principal Project Manager at Genesys
Industry Computer Software
Experience
Genesys Telecommunications 2001 - Present
Genesys 1991 - Present
Education
Louisiana State University 1973 — 1977
Genesys Telecommunications 2001 - Present
Genesys 1991 - Present
Education
Louisiana State University 1973 — 1977
Larry Rasmussen's Genesys Experience 1986 - 1988
Job Manager, IT Services at The Mosaic Company
Industry Information Technology and Services
Experience
The Mosaic Company March 2014 - Present
CF Industries November 2009 - March 2014
CF Industries 1997 - November 2009
CF Industries 1995 - 1997
KPMG US 1992 - 1995
Aon 1990 - 1992
CDG & Associates 1988 - 1990
Genesys 1986 - 1988
County of Lake 1985 - 1986
Skills
Process Improvement, Business Intelligence, SAP, Project Management, Business Analysis, ERP, Visio, Integration, SharePoint, SDLC, IT Management, Software Documentation
Education
Illinois State University 1981 — 1985
Bachelor of Science (B.S.), Applied Computer Science
Warren THS
The Mosaic Company March 2014 - Present
CF Industries November 2009 - March 2014
CF Industries 1997 - November 2009
CF Industries 1995 - 1997
KPMG US 1992 - 1995
Aon 1990 - 1992
CDG & Associates 1988 - 1990
Genesys 1986 - 1988
County of Lake 1985 - 1986
Skills
Process Improvement, Business Intelligence, SAP, Project Management, Business Analysis, ERP, Visio, Integration, SharePoint, SDLC, IT Management, Software Documentation
Education
Illinois State University 1981 — 1985
Bachelor of Science (B.S.), Applied Computer Science
Warren THS
Tom McGrail Jr's Genesys Experience July 2013 - Present
Job Enterprise Account Executive at Genesys, Specializing in Customer Experience Management
Industry Computer Software
Experience
Genesys July 2013 - Present
Genesys July 2011 - June 2013
Genesys Telecommunications June 2008 - October 2011
First Data Corporation June 1996 - May 2008
Mutual of Omaha June 1995 - June 1996
Skills
IVR, CTI, ACD, Call Center, Workforce Management, Customer Relations, SIP, Genesys, Call Routing, Call Recording, PBX, Telephony, Speech Recognition, Outbound, VoIP, Telecommunications, Call Logging, Inbound Marketing, Customer Service, Data Center, Unified Communications, Call Centers, Integration, Avaya, Contact Centers, Solution Architecture, Solution Selling, Software Development, SaaS, Management, Project Management, Partner Management, IP, Professional Services, Cloud Computing, Customer Experience, Enterprise Software, CRM, Cisco Technologies, Pre-sales, Cross-functional Team..., Sales Engineering, Managed Services, Software Industry, Go-to-market Strategy, Product Management, VXML, Mobile Devices, Salesforce.com, Routing
Education
Northwest Missouri State University 1990 — 1995
Bachelor of Science (BS), Management Information Systems, General
Daniel J Gross HS 1987 — 1990
H.S. Diploma, Summa Cum Laude
Genesys July 2013 - Present
Genesys July 2011 - June 2013
Genesys Telecommunications June 2008 - October 2011
First Data Corporation June 1996 - May 2008
Mutual of Omaha June 1995 - June 1996
Skills
IVR, CTI, ACD, Call Center, Workforce Management, Customer Relations, SIP, Genesys, Call Routing, Call Recording, PBX, Telephony, Speech Recognition, Outbound, VoIP, Telecommunications, Call Logging, Inbound Marketing, Customer Service, Data Center, Unified Communications, Call Centers, Integration, Avaya, Contact Centers, Solution Architecture, Solution Selling, Software Development, SaaS, Management, Project Management, Partner Management, IP, Professional Services, Cloud Computing, Customer Experience, Enterprise Software, CRM, Cisco Technologies, Pre-sales, Cross-functional Team..., Sales Engineering, Managed Services, Software Industry, Go-to-market Strategy, Product Management, VXML, Mobile Devices, Salesforce.com, Routing
Education
Northwest Missouri State University 1990 — 1995
Bachelor of Science (BS), Management Information Systems, General
Daniel J Gross HS 1987 — 1990
H.S. Diploma, Summa Cum Laude
Scott Karaus's Genesys Experience March 2012 - Present
Job Sr PS Consultant at Genesys Solutions
Industry Computer Networking
Experience
Genesys March 2012 - Present
West Corporation March 2008 - March 2012
Intuitive Surgical July 2006 - March 2008
West Corporation 2004 - 2008
Skills
Troubleshooting, Unix, Active Directory, Cisco Technologies, SQL, Telecommunications, Windows Server, Microsoft SQL Server, Linux, TCP/IP, VoIP, Servers, Data Center, SDLC, Integration, Technical Support, Disaster Recovery, Visio, Requirements Analysis, System Administration, Genesys Certified in..., Genesys CME, Genesys Smart Link, Genesys GQM, Genesys GVP, Genesys IRD, Genesys Rules System, Genesys WFM, Network Security, Security, System Deployment, Windows 7
Education
Metropolitan Community College 2010 — 2011
Vatterott 2004 — 2006
BAS, Computer Tech
Genesys March 2012 - Present
West Corporation March 2008 - March 2012
Intuitive Surgical July 2006 - March 2008
West Corporation 2004 - 2008
Skills
Troubleshooting, Unix, Active Directory, Cisco Technologies, SQL, Telecommunications, Windows Server, Microsoft SQL Server, Linux, TCP/IP, VoIP, Servers, Data Center, SDLC, Integration, Technical Support, Disaster Recovery, Visio, Requirements Analysis, System Administration, Genesys Certified in..., Genesys CME, Genesys Smart Link, Genesys GQM, Genesys GVP, Genesys IRD, Genesys Rules System, Genesys WFM, Network Security, Security, System Deployment, Windows 7
Education
Metropolitan Community College 2010 — 2011
Vatterott 2004 — 2006
BAS, Computer Tech
Kaspars Dancis's Genesys Experience 2009 - 2011
Job Director of Engineering at FullContact Inc.
Industry Computer Software
Experience
Cobook SIA April 2011 - November 2013
Genesys 2009 - 2011
Conseros Software 2006 - 2008
Exigen Group 2000 - 2006
Latvijas Mobilais Telefons SIA 1999 - 2000
Institute of Mathematics and Computer Science, Artificial Intelligence Laboratory 1997 - 1998
Education
Latvijas Universitate 1996 — 1998
Computer Science
Valmieras Viestura vidusskola
Cobook SIA April 2011 - November 2013
Genesys 2009 - 2011
Conseros Software 2006 - 2008
Exigen Group 2000 - 2006
Latvijas Mobilais Telefons SIA 1999 - 2000
Institute of Mathematics and Computer Science, Artificial Intelligence Laboratory 1997 - 1998
Education
Latvijas Universitate 1996 — 1998
Computer Science
Valmieras Viestura vidusskola
Shashank Kasarla's Genesys Experience October 2014 - Present
Job Sr CTI Engineer at Genesys
Industry Information Technology and Services
Experience
Genesys October 2014 - Present
Infosys September 2005 - October 2014
Merrill Lynch(Vendor) 2011 - 2014
Microsoft Vendor 2009 - 2011
Skills
Unix, SDLC, PL/SQL, Oracle, Java, Requirements Analysis, Business Analysis, Unix Shell Scripting, Data Warehousing, Quality Center, Software Project..., SQL, Core Java, Pre-sales, Requirements Gathering, Java Enterprise Edition, XML, Solution Architecture, Shell Scripting
Education
Manipal Institute of Technology 2001 — 2005
Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering
Manipal University 2001 — 2005
BE, E&C
Genesys October 2014 - Present
Infosys September 2005 - October 2014
Merrill Lynch(Vendor) 2011 - 2014
Microsoft Vendor 2009 - 2011
Skills
Unix, SDLC, PL/SQL, Oracle, Java, Requirements Analysis, Business Analysis, Unix Shell Scripting, Data Warehousing, Quality Center, Software Project..., SQL, Core Java, Pre-sales, Requirements Gathering, Java Enterprise Edition, XML, Solution Architecture, Shell Scripting
Education
Manipal Institute of Technology 2001 — 2005
Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering
Manipal University 2001 — 2005
BE, E&C
HyeokJin Lee's Genesys Experience August 2004 - Present
Job Sr. QA Engineer at Genesys
Industry Information Technology and Services
Experience
Genesys August 2004 - Present
Genesys Telecommunications Laboratories 2004 - Present
Alcatel-Lucent, Application Software Group 2004 - January 2012
Genesys May 1998 - August 2004
KOLON Data Communication 1995 - 1998
Skills
SIP, I18N, L10N, Call Routing, Reporting & Analysis, IVR, Pre-sales, Quality Assurance, Genesys, L10n, Solution Architecture, Speech Recognition, CTI, Agile Methodologies, I18n
Education
홍익대학교 / Hongik University 1987 — 1995
Bechlor, Electric Control Engineering
Genesys August 2004 - Present
Genesys Telecommunications Laboratories 2004 - Present
Alcatel-Lucent, Application Software Group 2004 - January 2012
Genesys May 1998 - August 2004
KOLON Data Communication 1995 - 1998
Skills
SIP, I18N, L10N, Call Routing, Reporting & Analysis, IVR, Pre-sales, Quality Assurance, Genesys, L10n, Solution Architecture, Speech Recognition, CTI, Agile Methodologies, I18n
Education
홍익대학교 / Hongik University 1987 — 1995
Bechlor, Electric Control Engineering
Joe McMonagle's Genesys Experience May 2000 - Present
Job Technical Publications Manager/ Senior Writer
Industry Telecommunications
Experience
Genesys May 2000 - Present
Skills
Mentoring, Writing, Software Documentation, Production, Documentation, Problem Solving, Process Improvement, Counseling, Technical Writing, Wikis, Technical Communication, Psychotherapy, Strategic Planning, Management, Alfresco, Cross-functional Team..., Integration, Leadership
Education
John F. Kennedy University 2003 — 2008
MA, Counseling Psychology
The Catholic University of America 1984 — 1988
Master of Divinity (M.Div.), Theology
Penn State University 1977 — 1983
BAE, Architectural Engineering
Genesys May 2000 - Present
Skills
Mentoring, Writing, Software Documentation, Production, Documentation, Problem Solving, Process Improvement, Counseling, Technical Writing, Wikis, Technical Communication, Psychotherapy, Strategic Planning, Management, Alfresco, Cross-functional Team..., Integration, Leadership
Education
John F. Kennedy University 2003 — 2008
MA, Counseling Psychology
The Catholic University of America 1984 — 1988
Master of Divinity (M.Div.), Theology
Penn State University 1977 — 1983
BAE, Architectural Engineering
Dmytro Samborskyy's Genesys Experience January 2012 - Present
Job Engineering Manager at Genesys
Industry Telecommunications
Experience
Genesys January 2012 - Present
Alcatel-Lucent 2000 - December 2011
Mitsubishi Motors February 1999 - August 2000
Consulting Ukraine October 1995 - September 1998
Skills
Multithreading, Software Design, Telecommunications, Software Development, Software Engineering, Agile Methodologies, Cloud Computing, Integration, Solution Architecture, Contact Centers, Architecture, Business Intelligence, Scrum, VoIP, TCP/IP, Requirements Analysis, CTI, XML, Programming, ClearCase, C, Enterprise Software, Product Management, Agile Project Management, OOP, Enterprise Architecture, ITIL, Unix, Java, C++, Design Patterns, Database Design, Shell Scripting, Distributed Systems, .NET, Databases, Linux, Software Project..., Telephony, AJAX, SQL, RTP, Mobile Devices, Microsoft SQL Server
Education
National Technical University of Ukraine 'Kyiv Polytechnic Institute' 1991 — 1997
master, Applied Math, Computer Science
Genesys January 2012 - Present
Alcatel-Lucent 2000 - December 2011
Mitsubishi Motors February 1999 - August 2000
Consulting Ukraine October 1995 - September 1998
Skills
Multithreading, Software Design, Telecommunications, Software Development, Software Engineering, Agile Methodologies, Cloud Computing, Integration, Solution Architecture, Contact Centers, Architecture, Business Intelligence, Scrum, VoIP, TCP/IP, Requirements Analysis, CTI, XML, Programming, ClearCase, C, Enterprise Software, Product Management, Agile Project Management, OOP, Enterprise Architecture, ITIL, Unix, Java, C++, Design Patterns, Database Design, Shell Scripting, Distributed Systems, .NET, Databases, Linux, Software Project..., Telephony, AJAX, SQL, RTP, Mobile Devices, Microsoft SQL Server
Education
National Technical University of Ukraine 'Kyiv Polytechnic Institute' 1991 — 1997
master, Applied Math, Computer Science
Brandon Shimp's Genesys Experience June 2013 - Present
Job Customer Success Manager at Genesys
Industry Information Technology and Services
Experience
Genesys June 2013 - Present
GTSI / Unicom March 2011 - November 2012
GTSI December 2009 - February 2011
Angel Investor Start-Up, Lead Generation January 2009 - September 2009
James Madison University Computing Help Desk April 2006 - February 2007
Airlie Conference Center June 2002 - December 2005
Skills
Salesforce.com, Program Management, Sales, Management, Account Management, Integration, Professional Services, Microsoft Excel, Customer Service, Marketing Strategy, Enterprise Software, Microsoft Office, Marketing, Sales Process, Social Media, Leadership, Business Development, Event Planning, PowerPoint, Contract Negotiation, CRM, Microsoft Word, Process Improvement, Project Management, Finance, New Business Development, Project Planning, Accounting, Proposal Writing, Solution Selling, Sales Management, Team Building, Event Management, Purchasing, Strategic Planning, Networking, Start-ups, Analysis, Training, Budgets, Negotiation, Team Leadership, Business Analysis, Government, Troubleshooting, Business Planning, Pricing, SaaS, Cloud Computing, Omni Channel Customer...
Education
James Madison University 2005 — 2008
B.B.A., Finance, Human Resource Development
Genesys June 2013 - Present
GTSI / Unicom March 2011 - November 2012
GTSI December 2009 - February 2011
Angel Investor Start-Up, Lead Generation January 2009 - September 2009
James Madison University Computing Help Desk April 2006 - February 2007
Airlie Conference Center June 2002 - December 2005
Skills
Salesforce.com, Program Management, Sales, Management, Account Management, Integration, Professional Services, Microsoft Excel, Customer Service, Marketing Strategy, Enterprise Software, Microsoft Office, Marketing, Sales Process, Social Media, Leadership, Business Development, Event Planning, PowerPoint, Contract Negotiation, CRM, Microsoft Word, Process Improvement, Project Management, Finance, New Business Development, Project Planning, Accounting, Proposal Writing, Solution Selling, Sales Management, Team Building, Event Management, Purchasing, Strategic Planning, Networking, Start-ups, Analysis, Training, Budgets, Negotiation, Team Leadership, Business Analysis, Government, Troubleshooting, Business Planning, Pricing, SaaS, Cloud Computing, Omni Channel Customer...
Education
James Madison University 2005 — 2008
B.B.A., Finance, Human Resource Development
Vicki Denessen's Genesys Experience May 2013 - Present
Job Project Manager (contracting)
Industry Telecommunications
Experience
Genesys May 2013 - Present
Avaya February 2005 - May 2013
Intecom May 2000 - October 2004
Wausau Hospital September 1996 - April 2000
Education
Northern Michigan University 1979 — 1982
Bachelors, Education
Genesys May 2013 - Present
Avaya February 2005 - May 2013
Intecom May 2000 - October 2004
Wausau Hospital September 1996 - April 2000
Education
Northern Michigan University 1979 — 1982
Bachelors, Education
praphul kumar's Genesys Experience March 2013 - Present
Job Sr Product Manager at Genesys
Industry Information Technology and Services
Experience
Genesys March 2013 - Present
Talentico September 2011 - Present
MicroStrategy Inc February 2009 - March 2013
Genband Inc June 2006 - November 2008
Velankani Communications July 2004 - June 2006
Wipro Technologies August 2000 - July 2004
Skills
Business Intelligence, Competitive Analysis, CRM, Market Research, Customer Engagement, Product Development, Agile Methodologies, Social Media, Mobile Devices, Product Management, VoIP, Cloud Computing, Telecommunications, Strategy, Scrum, Business Development, Marketing, Pre-sales, Salesforce.com, SaaS, Integration, Business Analysis, SQL, Enterprise Software, Data Warehousing, Solution Architecture, Java, Solution Selling, Go-to-market Strategy, Analytics, Outsourcing, Requirements Analysis, Project Management, Mobile Applications, Channel Partners, Professional Services, Product Marketing, Strategic Partnerships, Start-ups, Software Project..., User Experience, Cross-functional Team..., E-commerce, Business Alliances, Mobile Technology, Demand Generation, Lead Generation, Product Launch, Product Lifecycle..., Solutions Marketing
Education
University of Maryland - Robert H. Smith School of Business 2007 — 2009
MBA, Finance & Marketing
University of Maryland College Park 2007 — 2009
MBA, Finance & Marketing
Indian Institute of Technology, Roorkee 1996 — 2000
Bachelor's in Enginering
Genesys March 2013 - Present
Talentico September 2011 - Present
MicroStrategy Inc February 2009 - March 2013
Genband Inc June 2006 - November 2008
Velankani Communications July 2004 - June 2006
Wipro Technologies August 2000 - July 2004
Skills
Business Intelligence, Competitive Analysis, CRM, Market Research, Customer Engagement, Product Development, Agile Methodologies, Social Media, Mobile Devices, Product Management, VoIP, Cloud Computing, Telecommunications, Strategy, Scrum, Business Development, Marketing, Pre-sales, Salesforce.com, SaaS, Integration, Business Analysis, SQL, Enterprise Software, Data Warehousing, Solution Architecture, Java, Solution Selling, Go-to-market Strategy, Analytics, Outsourcing, Requirements Analysis, Project Management, Mobile Applications, Channel Partners, Professional Services, Product Marketing, Strategic Partnerships, Start-ups, Software Project..., User Experience, Cross-functional Team..., E-commerce, Business Alliances, Mobile Technology, Demand Generation, Lead Generation, Product Launch, Product Lifecycle..., Solutions Marketing
Education
University of Maryland - Robert H. Smith School of Business 2007 — 2009
MBA, Finance & Marketing
University of Maryland College Park 2007 — 2009
MBA, Finance & Marketing
Indian Institute of Technology, Roorkee 1996 — 2000
Bachelor's in Enginering
Carly Govind's Genesys Experience February 2012 - Present
Job Transcriber at Utopy
Industry Computer Software
Experience
Genesys February 2012 - Present
Massachusetts College of Pharmacy and Health Sciences November 2010 - March 2011
University of Hawaii at Manoa August 2009 - May 2010
Nuance Communications October 2009 - December 2009
MGM Studios June 2004 - August 2004
Skills
Japanese, Linguistics, Art, Phonetics, Murals, Henna, Transcription, Creative Writing, Video Games, Intercultural..., Proofreading, Editing
Education
San Francisco State University 2012 — 2014
Master of Science (MS), Speech-Language Pathology/Pathologist
Utah State University 2010 — 2011
BS, Communication Disorders
University of Hawaii at Manoa 2008 — 2010
MA, Linguistics, Language Documentation and Conservation
The University of North Dakota 2008 — 2008
N/A, Linguistics
Macalester College 2003 — 2007
BA, Linguistics and Studio Art
Genesys February 2012 - Present
Massachusetts College of Pharmacy and Health Sciences November 2010 - March 2011
University of Hawaii at Manoa August 2009 - May 2010
Nuance Communications October 2009 - December 2009
MGM Studios June 2004 - August 2004
Skills
Japanese, Linguistics, Art, Phonetics, Murals, Henna, Transcription, Creative Writing, Video Games, Intercultural..., Proofreading, Editing
Education
San Francisco State University 2012 — 2014
Master of Science (MS), Speech-Language Pathology/Pathologist
Utah State University 2010 — 2011
BS, Communication Disorders
University of Hawaii at Manoa 2008 — 2010
MA, Linguistics, Language Documentation and Conservation
The University of North Dakota 2008 — 2008
N/A, Linguistics
Macalester College 2003 — 2007
BA, Linguistics and Studio Art
Bob Schulenberg's Genesys Experience June 2014 - Present
Job Customer Success Manager at Genesys
Industry Information Technology and Services
Experience
Genesys June 2014 - Present
UNICOM Government Inc. June 2013 - May 2014
GTSI July 2012 - May 2013
GTSI February 2011 - July 2012
GTSI May 2005 - January 2011
Education
James Madison University 2001 — 2004
Bachelor of Arts (B.A.), History
Northern Virginia Community College 1999 — 2001
Associate's degree, General Studies
Genesys June 2014 - Present
UNICOM Government Inc. June 2013 - May 2014
GTSI July 2012 - May 2013
GTSI February 2011 - July 2012
GTSI May 2005 - January 2011
Education
James Madison University 2001 — 2004
Bachelor of Arts (B.A.), History
Northern Virginia Community College 1999 — 2001
Associate's degree, General Studies
Gaurav Mehrotra's Genesys Experience April 2015 - Present
Job Software Development Manager at Genesys
Industry Computer & Network Security
Experience
Genesys April 2015 - Present
Genesys May 2012 - Present
Sandvine May 2011 - March 2012
University of Waterloo January 2010 - June 2011
Cisco July 2007 - October 2009
Skills
C++, PHP, TCL, CakePHP, Linux development, Network Administration, Network Security, Software Development..., Software Requirements, C, Java, MFC, Ruby on Rails, Cisco IOS, Software Design, Requirements Analysis, Software Development, Software Engineering, Agile, Linux, MySQL, Agile Methodologies, Multithreading, Visual Studio
Education
University of Waterloo 2010 — 2011
MMath, Software Engineering
Indian Institute Of Information Technology 2003 — 2007
B.Tech, I.T.
Genesys April 2015 - Present
Genesys May 2012 - Present
Sandvine May 2011 - March 2012
University of Waterloo January 2010 - June 2011
Cisco July 2007 - October 2009
Skills
C++, PHP, TCL, CakePHP, Linux development, Network Administration, Network Security, Software Development..., Software Requirements, C, Java, MFC, Ruby on Rails, Cisco IOS, Software Design, Requirements Analysis, Software Development, Software Engineering, Agile, Linux, MySQL, Agile Methodologies, Multithreading, Visual Studio
Education
University of Waterloo 2010 — 2011
MMath, Software Engineering
Indian Institute Of Information Technology 2003 — 2007
B.Tech, I.T.
John Seeman's Genesys Experience 2005 - Present
Job Senior PS Consultant at Genesys
Industry Computer Software
Experience
Genesys 2005 - Present
National Indemnity Company October 2004 - June 2005
Skills
SQL, C#, IVR, Java, VoIP
Education
Iowa State University 1999 — 2004
BS, Computer Engineering
Genesys 2005 - Present
National Indemnity Company October 2004 - June 2005
Skills
SQL, C#, IVR, Java, VoIP
Education
Iowa State University 1999 — 2004
BS, Computer Engineering
Slava Klyastornik's Genesys Experience May 1997 - February 2003
Job IT
Industry Information Technology and Services
Experience
Zultys, Inc. August 2010 - Present
Genesys May 1997 - February 2003
Skills
LAN-WAN, VoIP, TCP/IP, SIP, DNS, Virtualization, Network Administration, Unified Communications, Networking, Telephony, Troubleshooting, Switches, MPLS, SIP Trunking, IP, Cloud Computing, Wireless, Telecommunications
Education
Heald College 2008 — 2010
Odessa college 1983 — 1987
Zultys, Inc. August 2010 - Present
Genesys May 1997 - February 2003
Skills
LAN-WAN, VoIP, TCP/IP, SIP, DNS, Virtualization, Network Administration, Unified Communications, Networking, Telephony, Troubleshooting, Switches, MPLS, SIP Trunking, IP, Cloud Computing, Wireless, Telecommunications
Education
Heald College 2008 — 2010
Odessa college 1983 — 1987
Cindy Cover's Genesys Experience October 2012 - Present
Job Maintenance Renewals Specialist at Genesys
Industry Computer Software
Experience
Genesys October 2012 - Present
Global360, Inc April 2010 - September 2012
ECOPY, INC August 2004 - March 2010
EISTREAM, INC January 2000 - January 2004
EASTMAN SOFTWARE, INC January 1997 - January 2000
Education
Mount Washington College
Rivier College
Genesys October 2012 - Present
Global360, Inc April 2010 - September 2012
ECOPY, INC August 2004 - March 2010
EISTREAM, INC January 2000 - January 2004
EASTMAN SOFTWARE, INC January 1997 - January 2000
Education
Mount Washington College
Rivier College
Sravanti Madhurapantula's Genesys Experience December 2014 - Present
Job Telecommunications Engineer at Genesys
Industry Information Technology and Services
Experience
Genesys December 2014 - Present
TDS Telecommunications Corp. April 2011 - December 2014
Tekno Telecom February 2011 - April 2011
Real Time Communications Lab @ IIT January 2009 - December 2010
Gogette Communications L.L.C May 2010 - August 2010
Infosys Technologies Ltd August 2006 - December 2007
Skills
Troubleshooting, Customer Service, Asterisk, Switches, Telecommunications, Broadsoft, Routers, SBC, VoIP, Cisco Technologies, TCP/IP, SIP, Routing, CCNA, System Deployment
Education
Illinois Institute of Technology 2009 — 2010
Masters, Telecommunications and Networking
Jawaharlal Nehru Technological University 2002 — 2006
Btech, Electronic and Computer Engg
Genesys December 2014 - Present
TDS Telecommunications Corp. April 2011 - December 2014
Tekno Telecom February 2011 - April 2011
Real Time Communications Lab @ IIT January 2009 - December 2010
Gogette Communications L.L.C May 2010 - August 2010
Infosys Technologies Ltd August 2006 - December 2007
Skills
Troubleshooting, Customer Service, Asterisk, Switches, Telecommunications, Broadsoft, Routers, SBC, VoIP, Cisco Technologies, TCP/IP, SIP, Routing, CCNA, System Deployment
Education
Illinois Institute of Technology 2009 — 2010
Masters, Telecommunications and Networking
Jawaharlal Nehru Technological University 2002 — 2006
Btech, Electronic and Computer Engg
Jim Crespino's Genesys Experience May 2015 - Present
Job Director of Developer Enablement at Genesys
Industry Telecommunications
Experience
Genesys May 2015 - Present
Five9 September 2011 - May 2015
Alcatel-Lucent January 2010 - September 2011
Genesys Telecommunications Laboratories, Inc August 2002 - December 2009
Health Patterns, LLC September 1998 - August 2002
DST Systems, Inc 1992 - 1998
Cerner Corporation 1989 - 1992
Skills
C#, Cloud Computing, Enterprise Software, IVR, Integration, Java, Objective-C, Professional Services, Telecommunications, VoIP, XML, iOS development, SQL, SIP, Contact Centers, CTI, CRM, SaaS, Strategy
Education
Kansas State University 1986 — 1989
B.S., Computer Science
Genesys May 2015 - Present
Five9 September 2011 - May 2015
Alcatel-Lucent January 2010 - September 2011
Genesys Telecommunications Laboratories, Inc August 2002 - December 2009
Health Patterns, LLC September 1998 - August 2002
DST Systems, Inc 1992 - 1998
Cerner Corporation 1989 - 1992
Skills
C#, Cloud Computing, Enterprise Software, IVR, Integration, Java, Objective-C, Professional Services, Telecommunications, VoIP, XML, iOS development, SQL, SIP, Contact Centers, CTI, CRM, SaaS, Strategy
Education
Kansas State University 1986 — 1989
B.S., Computer Science
Janice Woodward's Genesys Experience September 2014 - Present
Job Course Developer, Genesys University at Genesys
Industry Information Technology and Services
Experience
Genesys September 2014 - Present
Lockheed Martin May 2012 - September 2014
ECS Federal, Inc. June 2013 - October 2013
Fannie Mae February 2011 - May 2012
Fannie Mae June 2008 - February 2011
Fannie Mae September 2002 - June 2008
Fannie Mae September 2000 - August 2002
Fannie Mae March 1998 - August 2000
Sallie Mae September 1994 - February 1998
Skills
Microsoft Office, Adobe Creative Suite, HTML, Articulate, Captivate, Flash Design, Photoshop, E-learning Development, Training Delivery, Premiere, Call Center, Customer Relations, E-learning, MS Office Suite, Business Analysis, SharePoint, Documentation, PowerPoint, Customer Experience, Team Building, Customer Service, Word, Instructional Design, Microsoft Word, Call Centers, Software Documentation, Workforce Management, Training, E-Learning, Technical Writing, Employee Training, CRM, Analysis, Management, Databases, Learning Management, Visio, Program Management, Process Improvement, Project Management, Instructor-led Training, Needs Analysis, Requirements Analysis, Audio Editing, Video Editing, Blended Learning
Education
Virginia Polytechnic Institute and State University - Pamplin College of Business 1997 — 1999
MBA, Marketing
Northern Virginia Community College 2010 — 2012
Certificate, Multimedia Design
University of Virginia 2000 — 2002
Certificate, Information Technology; Web Content Development
Virginia State University 1988 — 1993
B.S., Business Administration - Marketing
Genesys September 2014 - Present
Lockheed Martin May 2012 - September 2014
ECS Federal, Inc. June 2013 - October 2013
Fannie Mae February 2011 - May 2012
Fannie Mae June 2008 - February 2011
Fannie Mae September 2002 - June 2008
Fannie Mae September 2000 - August 2002
Fannie Mae March 1998 - August 2000
Sallie Mae September 1994 - February 1998
Skills
Microsoft Office, Adobe Creative Suite, HTML, Articulate, Captivate, Flash Design, Photoshop, E-learning Development, Training Delivery, Premiere, Call Center, Customer Relations, E-learning, MS Office Suite, Business Analysis, SharePoint, Documentation, PowerPoint, Customer Experience, Team Building, Customer Service, Word, Instructional Design, Microsoft Word, Call Centers, Software Documentation, Workforce Management, Training, E-Learning, Technical Writing, Employee Training, CRM, Analysis, Management, Databases, Learning Management, Visio, Program Management, Process Improvement, Project Management, Instructor-led Training, Needs Analysis, Requirements Analysis, Audio Editing, Video Editing, Blended Learning
Education
Virginia Polytechnic Institute and State University - Pamplin College of Business 1997 — 1999
MBA, Marketing
Northern Virginia Community College 2010 — 2012
Certificate, Multimedia Design
University of Virginia 2000 — 2002
Certificate, Information Technology; Web Content Development
Virginia State University 1988 — 1993
B.S., Business Administration - Marketing
Olga Mikhaylina's Genesys Experience July 1996 - November 2000
Job Sr. Quality Assurance Manager at Genesys
Industry Telecommunications
Experience
Genesys Telecommunications 2000 - Present
Genesys July 1996 - November 2000
Kiev Institute of Cybernetics, Ukrainian Academy of Science August 1984 - June 1993
Skills
Test Automation, Agile Methodologies, Test Planning, JIRA, SIP, Testing, Unix, Mobile Applications, Software Quality..., C#, Oracle, Enterprise Software, ClearCase, Web Applications, Python, Shell Scripting, Perl, Linux, System Testing, Requirements Analysis, Visual Studio, Telecommunications, Distributed Systems, Continuous Integration, Solaris, XML, Cloud Computing, Performance Testing, Agile Testing, Test Strategy, SQL, Software Engineering, Integration, Test Cases, Quality Assurance, Microsoft SQL Server, Web Services, Mobile Devices, Test Management, IVR, Android, MySQL, TCP/IP, C, Databases, Regression Testing, Quality Center, Visio
Education
MIPT postgraduate School 1993 — 1995
Fuzzy sets, fuzzy logics in Knowledge Bases and Expert system.
Moscow Institute of Physics and Technology (State University) (MIPT) 1978 — 1984
Master's Degree, Computational and Applied Mathematics, Graduated with honors
Genesys Telecommunications 2000 - Present
Genesys July 1996 - November 2000
Kiev Institute of Cybernetics, Ukrainian Academy of Science August 1984 - June 1993
Skills
Test Automation, Agile Methodologies, Test Planning, JIRA, SIP, Testing, Unix, Mobile Applications, Software Quality..., C#, Oracle, Enterprise Software, ClearCase, Web Applications, Python, Shell Scripting, Perl, Linux, System Testing, Requirements Analysis, Visual Studio, Telecommunications, Distributed Systems, Continuous Integration, Solaris, XML, Cloud Computing, Performance Testing, Agile Testing, Test Strategy, SQL, Software Engineering, Integration, Test Cases, Quality Assurance, Microsoft SQL Server, Web Services, Mobile Devices, Test Management, IVR, Android, MySQL, TCP/IP, C, Databases, Regression Testing, Quality Center, Visio
Education
MIPT postgraduate School 1993 — 1995
Fuzzy sets, fuzzy logics in Knowledge Bases and Expert system.
Moscow Institute of Physics and Technology (State University) (MIPT) 1978 — 1984
Master's Degree, Computational and Applied Mathematics, Graduated with honors
Chishun Kwong's Genesys Experience February 2014 - Present
Job Principal Software Engineer at Genesys
Industry Computer Software
Experience
Genesys February 2014 - Present
Folio Investing October 2013 - February 2014
FTEN, a Nasdaq OMX company October 2006 - June 2013
Orange Communications Inc. / France Telecom S.A. July 2002 - October 2006
AP Engines November 2000 - April 2002
Cablevision December 1999 - November 2000
Thaumaturgix April 1999 - November 1999
FedEx April 1997 - March 1999
Skills
Java Enterprise Edition, Trading Systems, Low Latency, Unix, Agile Methodologies, Perl, JMS, Multithreading, Object Oriented Design, Electronic Trading, Software Development, Maven, Tomcat, JUnit, Ant, JBoss Application Server, Spring
Education
Indiana University Bloomington 1990 — 1997
Ph.D., Mathematics
The University of Hong Kong 1986 — 1989
Bachelor of Science (B.Sc.), Mathematics and Physics
Genesys February 2014 - Present
Folio Investing October 2013 - February 2014
FTEN, a Nasdaq OMX company October 2006 - June 2013
Orange Communications Inc. / France Telecom S.A. July 2002 - October 2006
AP Engines November 2000 - April 2002
Cablevision December 1999 - November 2000
Thaumaturgix April 1999 - November 1999
FedEx April 1997 - March 1999
Skills
Java Enterprise Edition, Trading Systems, Low Latency, Unix, Agile Methodologies, Perl, JMS, Multithreading, Object Oriented Design, Electronic Trading, Software Development, Maven, Tomcat, JUnit, Ant, JBoss Application Server, Spring
Education
Indiana University Bloomington 1990 — 1997
Ph.D., Mathematics
The University of Hong Kong 1986 — 1989
Bachelor of Science (B.Sc.), Mathematics and Physics
Tara Griffin's Genesys Experience August 2014 - Present
Job Sr. Principal Solutions Engineer at Genesys
Industry Telecommunications
Experience
Genesys August 2014 - Present
Avaya November 2011 - August 2014
BLUECROSS BLUESHIELD OF FL August 2010 - November 2011
GDS COMMUNICATION, INC January 2000 - July 2010
ADT 2010 - 2010
Nortel Networks October 1999 - December 2001
College Misericordia August 1999 - December 1999
KEYSTONE AUTOMOTIVE OPERATIONS, INC July 1997 - November 1999
Skills
Avaya, Call Center, IVR, Telephony, CTI, ACD, Unified Communications, VoIP, Telecommunications, Customer Relations, Program Management, Call Centers, Data Center, Cloud Computing, Integration, Customer Service, SaaS, CRM, Contact Centers, IP, WAN, Wireless, Cisco Call Manager, Networking, Routing, Salesforce.com, Troubleshooting, SIP, QoS, System Deployment, Avaya Technologies, Managed Services
Education
University of Scranton 1997 — 1999
MBA, Information Technology
College Misericordia 1993 — 1997
Bachelors, Business Administration; Management
CORTLAND HIGH SCHOOL
Genesys August 2014 - Present
Avaya November 2011 - August 2014
BLUECROSS BLUESHIELD OF FL August 2010 - November 2011
GDS COMMUNICATION, INC January 2000 - July 2010
ADT 2010 - 2010
Nortel Networks October 1999 - December 2001
College Misericordia August 1999 - December 1999
KEYSTONE AUTOMOTIVE OPERATIONS, INC July 1997 - November 1999
Skills
Avaya, Call Center, IVR, Telephony, CTI, ACD, Unified Communications, VoIP, Telecommunications, Customer Relations, Program Management, Call Centers, Data Center, Cloud Computing, Integration, Customer Service, SaaS, CRM, Contact Centers, IP, WAN, Wireless, Cisco Call Manager, Networking, Routing, Salesforce.com, Troubleshooting, SIP, QoS, System Deployment, Avaya Technologies, Managed Services
Education
University of Scranton 1997 — 1999
MBA, Information Technology
College Misericordia 1993 — 1997
Bachelors, Business Administration; Management
CORTLAND HIGH SCHOOL
Haitao Jiang's Genesys Experience May 2006 - Present
Job Sr. System Analyst at Genesys (AlcatelLucent)
Industry Computer Software
Experience
Genesys May 2006 - Present
VoiceGenie July 2000 - May 2006
Oasis July 1999 - July 2000
Skills
Software Development, IVR, Solution Architecture, SQL, Microsoft SQL Server, SOA, Java, SIP, Linux, Unix, Testing, Test Automation, Test Planning, Manual Testing, Regression Testing, Load Testing, Test Cases, Shell Scripting, Perl Script, C++
Education
Nanjing University of Aeronautics and Astronautics 1989 — 1993
BS, Computer Engineering
Genesys May 2006 - Present
VoiceGenie July 2000 - May 2006
Oasis July 1999 - July 2000
Skills
Software Development, IVR, Solution Architecture, SQL, Microsoft SQL Server, SOA, Java, SIP, Linux, Unix, Testing, Test Automation, Test Planning, Manual Testing, Regression Testing, Load Testing, Test Cases, Shell Scripting, Perl Script, C++
Education
Nanjing University of Aeronautics and Astronautics 1989 — 1993
BS, Computer Engineering
Jodie Akins's Genesys Experience June 2000 - Present
Job PS Consultant at Genesys
Industry Computer Software
Experience
Genesys June 2000 - Present
Skills
ACD, CTI, Genesys, IVR, SIP, Speech Recognition, Avaya, Contact Centers, Integration, Call Routing, VoIP, Professional Services, Telephony, Call Centers, Telecommunications, Unified Communications, Avaya Technologies, Solution Architecture
Education
Northwest Mississippi Community College
AAES, Electrical, Electronic and Communications Engineering Technology/Technician
Genesys June 2000 - Present
Skills
ACD, CTI, Genesys, IVR, SIP, Speech Recognition, Avaya, Contact Centers, Integration, Call Routing, VoIP, Professional Services, Telephony, Call Centers, Telecommunications, Unified Communications, Avaya Technologies, Solution Architecture
Education
Northwest Mississippi Community College
AAES, Electrical, Electronic and Communications Engineering Technology/Technician
Ashley Kane's Genesys Experience July 2014 - Present
Job Manager, Global License Management at Genesys
Industry Law Practice
Experience
Genesys July 2014 - Present
Genesys January 2013 - June 2014
Law Office of Frederic Nicholson 2010 - 2011
Sally Morin Law 2009 - 2009
Newmark Knight Frank 2006 - 2008
John Deere 2005 - 2006
Skills
Trials, Litigation, Microsoft Office, Legal Research, Intellectual Property, Employment Law, Westlaw, Legal Writing, Courts, Document Review, Civil Litigation, Legal Assistance, Criminal Law, Government, Corporate Law, Commercial Litigation, Research, Mediation, Public Speaking
Education
New York Law School 2008 — 2011
Juris Doctorate
Northeastern University 2001 — 2005
Bachelor of Science, Music Industry
Genesys July 2014 - Present
Genesys January 2013 - June 2014
Law Office of Frederic Nicholson 2010 - 2011
Sally Morin Law 2009 - 2009
Newmark Knight Frank 2006 - 2008
John Deere 2005 - 2006
Skills
Trials, Litigation, Microsoft Office, Legal Research, Intellectual Property, Employment Law, Westlaw, Legal Writing, Courts, Document Review, Civil Litigation, Legal Assistance, Criminal Law, Government, Corporate Law, Commercial Litigation, Research, Mediation, Public Speaking
Education
New York Law School 2008 — 2011
Juris Doctorate
Northeastern University 2001 — 2005
Bachelor of Science, Music Industry
Michael Epiktetov's Genesys Experience February 1996 - Present
Job Principal Software Engineer at Genesys
Industry Computer Software
Experience
Genesys February 1996 - Present
Skills
Perl, Objective-C, Unix, Software Engineering, C++, Enterprise Software, Multithreading, Software Design, Agile Methodologies, Software Development, Linux, Solution Architecture, SaaS, Cloud Computing, Integration
Education
Московский Государственный Университет им. М.В. Ломоносова (МГУ) / Lomonosov Moscow State University (MSU) 1981 — 1986
Doctor of Philosophy (Ph.D.), Computer Science
Genesys February 1996 - Present
Skills
Perl, Objective-C, Unix, Software Engineering, C++, Enterprise Software, Multithreading, Software Design, Agile Methodologies, Software Development, Linux, Solution Architecture, SaaS, Cloud Computing, Integration
Education
Московский Государственный Университет им. М.В. Ломоносова (МГУ) / Lomonosov Moscow State University (MSU) 1981 — 1986
Doctor of Philosophy (Ph.D.), Computer Science
sean moss's Genesys Experience December 2002 - August 2013
Job Charging intercall for violating my ADA rights & lies they try to pass and cover up as facts
Industry Information Technology and Services
Experience
disabled fighting intercall and west over their lies from the start, and then falsely reporting my salary by half to MatrixRegional Account ExecutiveInterCallAugust 2013 - March 2014
Genesys December 2002 - August 2013
MCI Corporation November 2001 - December 2003
Nordstrom 1998 - 2000
Woodward & Lothrop January 1994 - January 1996
Ragazzi January 1993 - January 1996
Skills
Adobe Creative Suite, WebEx, Web Design, HTML, Photoshop, Digital Photography, Customer Service, Executive Support, Web Conferences, Conference Coordination, Event Management, IR, Webcasting, Concierge Services, VIP Services, Photography, Management, Event Planning, Training, Leadership, Graphic Design, Sales, Email Marketing, Social Networking, Social Media Marketing, Online Marketing, Online Advertising, Social Media, Marketing, Public Relations, Marketing Communications, SEO, Digital Media, Advertising, B2B, Marketing Strategy, Account Management, Microsoft Office, Salesforce.com, Sales Management, Direct Sales, Project Management, Video Conferencing, Live Events, Video Production, YouTube, Webinars, Cold Calling, Retail, Microsoft Excel
Education
Northern Virginia Community College 2010 — 2016
current, multimedia design & mobile technology
Northern Virginia Community College 2011 — 2015
Web/Multimedia Management and Webmaster
AHS 1989 — 1993
General
disabled fighting intercall and west over their lies from the start, and then falsely reporting my salary by half to MatrixRegional Account ExecutiveInterCallAugust 2013 - March 2014
Genesys December 2002 - August 2013
MCI Corporation November 2001 - December 2003
Nordstrom 1998 - 2000
Woodward & Lothrop January 1994 - January 1996
Ragazzi January 1993 - January 1996
Skills
Adobe Creative Suite, WebEx, Web Design, HTML, Photoshop, Digital Photography, Customer Service, Executive Support, Web Conferences, Conference Coordination, Event Management, IR, Webcasting, Concierge Services, VIP Services, Photography, Management, Event Planning, Training, Leadership, Graphic Design, Sales, Email Marketing, Social Networking, Social Media Marketing, Online Marketing, Online Advertising, Social Media, Marketing, Public Relations, Marketing Communications, SEO, Digital Media, Advertising, B2B, Marketing Strategy, Account Management, Microsoft Office, Salesforce.com, Sales Management, Direct Sales, Project Management, Video Conferencing, Live Events, Video Production, YouTube, Webinars, Cold Calling, Retail, Microsoft Excel
Education
Northern Virginia Community College 2010 — 2016
current, multimedia design & mobile technology
Northern Virginia Community College 2011 — 2015
Web/Multimedia Management and Webmaster
AHS 1989 — 1993
General
Alex Vedenov's Genesys Experience 1996 - 2006
Job IT Consultant at Various Clients
Industry Information Technology and Services
Experience
Various clients November 2012 - December 2014
Intel Labs March 2013 - November 2013
Various clients 2006 - November 2012
Genesys Labs 1996 - 2006
Genesys 1996 - 2006
Various clients 1989 - 1996
J/V Interquadro 1988 - 1989
Moscow State University 1984 - 1988
Underground 1975 - 1988
Moscow State University 1979 - 1983
Skills
Server Development, Web Development, Compiler Construction, Language Design, Embedded Systems, IT Training, C, C++, Perl, PHP, JavaScript, JSON, jQuery, AJAX, Training, Programming Languages, Servers, TCP/IP, Java, Linux, Unix, Apache, Bash, Shell Scripting, MySQL, Operating Systems, Python, Software Development, XML, Programming, SQL, Debugging, Algorithms, Architecture, Software Design, Multithreading, Software Engineering, Object Oriented Design, OOP, System Architecture, Linux Kernel, Git, Android, Web Services, Databases, Architectures
Education
Lomonosov Moscow State University (MSU) 1974 — 1979
Master's degree, Mathematics
Various clients November 2012 - December 2014
Intel Labs March 2013 - November 2013
Various clients 2006 - November 2012
Genesys Labs 1996 - 2006
Genesys 1996 - 2006
Various clients 1989 - 1996
J/V Interquadro 1988 - 1989
Moscow State University 1984 - 1988
Underground 1975 - 1988
Moscow State University 1979 - 1983
Skills
Server Development, Web Development, Compiler Construction, Language Design, Embedded Systems, IT Training, C, C++, Perl, PHP, JavaScript, JSON, jQuery, AJAX, Training, Programming Languages, Servers, TCP/IP, Java, Linux, Unix, Apache, Bash, Shell Scripting, MySQL, Operating Systems, Python, Software Development, XML, Programming, SQL, Debugging, Algorithms, Architecture, Software Design, Multithreading, Software Engineering, Object Oriented Design, OOP, System Architecture, Linux Kernel, Git, Android, Web Services, Databases, Architectures
Education
Lomonosov Moscow State University (MSU) 1974 — 1979
Master's degree, Mathematics
Maria Borovinskaya's Genesys Experience July 2014 - Present
Job contractor at Genesys
Industry Research
Experience
Genesys July 2014 - Present
UCSF January 2008 - June 2013
Lawrence Berkeley National Laboratory March 2003 - January 2008
Institute of Problems of Chemical Physics RAS September 1996 - December 2002
Skills
Microscopy, Western Blotting, Biochemistry, Molecular Biology, Cell Culture, Protein Purification, Protein Expression
Education
Lomonosov Moscow State University (MSU) 1997 — 2001
Doctor of Philosophy (Ph.D.), Catalysis
Lomonosov Moscow State University (MSU) 1992 — 1997
Master of Science (M.S.), Chemistry
Genesys July 2014 - Present
UCSF January 2008 - June 2013
Lawrence Berkeley National Laboratory March 2003 - January 2008
Institute of Problems of Chemical Physics RAS September 1996 - December 2002
Skills
Microscopy, Western Blotting, Biochemistry, Molecular Biology, Cell Culture, Protein Purification, Protein Expression
Education
Lomonosov Moscow State University (MSU) 1997 — 2001
Doctor of Philosophy (Ph.D.), Catalysis
Lomonosov Moscow State University (MSU) 1992 — 1997
Master of Science (M.S.), Chemistry
Genesys Telecommunications
Genesys Telecommunications Laboratories, Inc.
Genesys Telecommunications Laboratories
Genesys Telecommunications Labs
Genesys Telecommunications Lab
Genesys Telecommunications Labs, Inc