Teleperformance Company
Industry: Business process outsourcing company
DescriptionTeleperformance SE is an omnichannel company headquartered in France. The company specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing. CEO: Daniel Julien (Oct 2017–) Founder: Daniel Julien Headquarters: Paris, France Subsidiaries: Teleperformance USA, LanguageLine Solutions,
Teleperformance List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Teleperformance. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Teleperformance Employees
Employee
Years
Job
Industry
Cordaryl Deans Cordaryl Deans's Teleperformance Experience June 2008 - December 2009
Job IT Project Coordinator at TEKsystems
Industry Information Technology and Services
Experience
Windstream November 2014 - Present
American IT Solutions, Inc September 2010 - May 2014
Ben Venue Labs 2010 - 2013
Teleperformance June 2008 - December 2009
Federal Reserve Bank of Cleveland June 2004 - August 2007
Skills
Active Directory, Windows XP, Windows 7, Technical Support, Computer Hardware, Help Desk Support, Troubleshooting, System Administration, Operating Systems, Software Documentation, Hardware, Laptops, Software Installation, SharePoint, Windows, Blackberry
Education
Ursuline College 2014 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Cuyahoga Community College 2011 — 2013
Associate of Arts and Sciences (AAS), Business Administration and Management, General
The University of Akron 2006 — 2010
Web Development
Windstream November 2014 - Present
American IT Solutions, Inc September 2010 - May 2014
Ben Venue Labs 2010 - 2013
Teleperformance June 2008 - December 2009
Federal Reserve Bank of Cleveland June 2004 - August 2007
Skills
Active Directory, Windows XP, Windows 7, Technical Support, Computer Hardware, Help Desk Support, Troubleshooting, System Administration, Operating Systems, Software Documentation, Hardware, Laptops, Software Installation, SharePoint, Windows, Blackberry
Education
Ursuline College 2014 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Cuyahoga Community College 2011 — 2013
Associate of Arts and Sciences (AAS), Business Administration and Management, General
The University of Akron 2006 — 2010
Web Development
Jeff Albiston Jeff Albiston's Teleperformance Experience December 2006 - January 2007
Job L2/3 Tech Support at Insight Global
Industry Computer Hardware
Experience
Insight Global February 2015 - Present
Arlington Computer Products September 2013 - January 2015
Domino's Pizza May 2014 - October 2014
MMC Group LP December 2012 - September 2013
AlliedBarton Security Services May 2006 - August 2012
5 Buck Pizza of Taylorsville November 2007 - February 2008
Teleperformance December 2006 - January 2007
Convergys March 2005 - May 2006
Lagoon Amusement Park March 2004 - August 2004
Alby's Country Store January 1997 - January 2000
Skills
Training, Leadership, Management, Time Management, Customer Service, Sales, Risk Management, Public Relations, Selling, Physical Security, Security Management, Telephone Skills, Security Operations, Operations Management, Microsoft Excel
Education
Clearfield High 2002 — 2006
Davis Applied Technology College 2005 — 2005
GED
Insight Global February 2015 - Present
Arlington Computer Products September 2013 - January 2015
Domino's Pizza May 2014 - October 2014
MMC Group LP December 2012 - September 2013
AlliedBarton Security Services May 2006 - August 2012
5 Buck Pizza of Taylorsville November 2007 - February 2008
Teleperformance December 2006 - January 2007
Convergys March 2005 - May 2006
Lagoon Amusement Park March 2004 - August 2004
Alby's Country Store January 1997 - January 2000
Skills
Training, Leadership, Management, Time Management, Customer Service, Sales, Risk Management, Public Relations, Selling, Physical Security, Security Management, Telephone Skills, Security Operations, Operations Management, Microsoft Excel
Education
Clearfield High 2002 — 2006
Davis Applied Technology College 2005 — 2005
GED
Amit Shankardass Amit Shankardass's Teleperformance Experience August 2013 - Present
Job Global Marketing Executive
Industry Outsourcing/Offshoring
Experience
Teleperformance August 2013 - Present
Alorica August 2011 - July 2013
Sitel October 2000 - August 2011
ClientLogic (now Sitel) October 2000 - 2007
DecisionOne March 1998 - October 2000
QuickStart Technologies March 1993 - March 1998
Skills
Business Development, Product Management, Outsourcing, Marketing Strategy, Leadership, CRM, Strategic Planning, Business Intelligence, Sales, BPO, Corporate Communications, Call Center, Executive Management, Lead Generation, Offshoring, Demand Generation, Media Relations
Education
University of Louisiana at Monroe 1990 — 1993
MBA
Delhi University 1987 — 1990
Bachelor of Science
Modern School 1980 — 1987
Teleperformance August 2013 - Present
Alorica August 2011 - July 2013
Sitel October 2000 - August 2011
ClientLogic (now Sitel) October 2000 - 2007
DecisionOne March 1998 - October 2000
QuickStart Technologies March 1993 - March 1998
Skills
Business Development, Product Management, Outsourcing, Marketing Strategy, Leadership, CRM, Strategic Planning, Business Intelligence, Sales, BPO, Corporate Communications, Call Center, Executive Management, Lead Generation, Offshoring, Demand Generation, Media Relations
Education
University of Louisiana at Monroe 1990 — 1993
MBA
Delhi University 1987 — 1990
Bachelor of Science
Modern School 1980 — 1987
Jason Berlett Jason Berlett's Teleperformance Experience March 2005 - December 2009
Job Graphic Arts And Web Design
Industry Graphic Design
Experience
Eagle Gate College July 2011 - September 2013
Teleperformance March 2005 - December 2009
Alorica January 2000 - July 2004
Skills
Illustrator, InDesign, Dreamweaver, Photoshop, Graphics, Posters, Business Cards, Graphic Design, Adobe Creative Suite, Mac, Flash, Microsoft Office
Education
Eagle Gate College-Murray 2011 — 2013
Associate's degree, Graphic Art and Web Design
Cypress High School 1991 — 1995
high shcool diploma, G.E.D
Eagle Gate College July 2011 - September 2013
Teleperformance March 2005 - December 2009
Alorica January 2000 - July 2004
Skills
Illustrator, InDesign, Dreamweaver, Photoshop, Graphics, Posters, Business Cards, Graphic Design, Adobe Creative Suite, Mac, Flash, Microsoft Office
Education
Eagle Gate College-Murray 2011 — 2013
Associate's degree, Graphic Art and Web Design
Cypress High School 1991 — 1995
high shcool diploma, G.E.D
Thomas Rhoads Thomas Rhoads's Teleperformance Experience 2004 - 2005
Job Seasoned IT Professional
Industry Information Technology and Services
Experience
Lincoln Financial Group February 2013 - Present
familetime group, llc. August 2009 - January 2014
Apex Systems, Inc. April 2012 - February 2013
Invision Technologies, LLC February 2011 - October 2011
The Veranda August 2007 - March 2011
Select Tel Systems February 2006 - August 2007
STI Knowledge May 2005 - January 2006
Teleperformance 2004 - 2005
Darton College 2003 - 2004
Skills
Servers, Active Directory, Virtualization, Technical Support, MySQL, Microsoft SQL Server, Windows, Microsoft Exchange, Network Design, Help Desk Support, Networking, Microsoft Office, HTML, Linux, DHCP, Windows 7, PHP, CSS, Powershell, C#, Windows Server, XHTML, Web Application Design, Network Optimization, Technical Writing
Education
Western Governors University 2015 — 2016
Bachelor of Science (B.S.), Information Technology
University of North Carolina at Greensboro 2015 — 2015
Bachelor of Science (B.S.), Computer Science
Darton College
Lincoln Financial Group February 2013 - Present
familetime group, llc. August 2009 - January 2014
Apex Systems, Inc. April 2012 - February 2013
Invision Technologies, LLC February 2011 - October 2011
The Veranda August 2007 - March 2011
Select Tel Systems February 2006 - August 2007
STI Knowledge May 2005 - January 2006
Teleperformance 2004 - 2005
Darton College 2003 - 2004
Skills
Servers, Active Directory, Virtualization, Technical Support, MySQL, Microsoft SQL Server, Windows, Microsoft Exchange, Network Design, Help Desk Support, Networking, Microsoft Office, HTML, Linux, DHCP, Windows 7, PHP, CSS, Powershell, C#, Windows Server, XHTML, Web Application Design, Network Optimization, Technical Writing
Education
Western Governors University 2015 — 2016
Bachelor of Science (B.S.), Information Technology
University of North Carolina at Greensboro 2015 — 2015
Bachelor of Science (B.S.), Computer Science
Darton College
Cort Hopson Cort Hopson's Teleperformance Experience March 2008 - June 2010
Job Customer Relationship Specialist at Allstate
Industry Insurance
Experience
Allstate January 2012 - Present
Colonial Life June 2010 - June 2011
Teleperformance March 2008 - June 2010
City of Columbia October 2009 - January 2010
Skills
Customer Service, Sales, Marketing, Administrative..., Communicaitons, Training, Microsoft Office, Call Centers, New Business Development, Troubleshooting, Insurance, Team Leadership, Coaching, Cross-functional Team..., Leadership Development, Public Relations, Team Building, Customer Retention
Education
DeVry University-North Carolina 2013 — 2015
Bachelor of Business Administration (B.B.A.), Specialized Sales, Merchandising and Marketing Operations
Allstate January 2012 - Present
Colonial Life June 2010 - June 2011
Teleperformance March 2008 - June 2010
City of Columbia October 2009 - January 2010
Skills
Customer Service, Sales, Marketing, Administrative..., Communicaitons, Training, Microsoft Office, Call Centers, New Business Development, Troubleshooting, Insurance, Team Leadership, Coaching, Cross-functional Team..., Leadership Development, Public Relations, Team Building, Customer Retention
Education
DeVry University-North Carolina 2013 — 2015
Bachelor of Business Administration (B.B.A.), Specialized Sales, Merchandising and Marketing Operations
Eithelind Cobb's Teleperformance Experience September 2013 - Present
Job Supervisor @ Teleperformance
Industry Telecommunications
Experience
Teleperformance September 2013 - Present
Teleperformance June 2012 - Present
Skills
Microsoft Office, Team Leadership, Leadership, Time Management, Telephone Skills, Coaching, Strategic Planning, Teamwork, Customer Service
Education
East Georgia College
Teleperformance September 2013 - Present
Teleperformance June 2012 - Present
Skills
Microsoft Office, Team Leadership, Leadership, Time Management, Telephone Skills, Coaching, Strategic Planning, Teamwork, Customer Service
Education
East Georgia College
Don Heflin Don Heflin's Teleperformance Experience 1998 - 2001
Job Service Manager at Brakes Plus
Industry Automotive
Experience
Brakes Plus June 2015 - Present
Roomlinx December 2014 - June 2015
Diebold February 2009 - April 2012
JDH Enterpirses August 2006 - September 2008
B & G Automotive February 2002 - May 2004
Security Finance November 2001 - February 2002
Teleperformance 1998 - 2001
Skills
Financial Analysis, Credit, Risk Management, Call Center, Accounts Receivable, Account Reconciliation, Customer Service, Accounts Payable, Microsoft Excel, Banking, Coaching, Loans, Leadership, Training, Operations Management, Finance, Time Management, Technical Support, Team Building, Team Leadership, Troubleshooting, Program Management, Cross-functional Team..., Start-ups, Sales, Networking, Management
Education
Community College of Aurora 2015 — 2017
Associate’s Degree, Business Administration and Management, General, 3.53
Community College of Aurora 2005 — 2007
Accounting, 4.0
Brakes Plus June 2015 - Present
Roomlinx December 2014 - June 2015
Diebold February 2009 - April 2012
JDH Enterpirses August 2006 - September 2008
B & G Automotive February 2002 - May 2004
Security Finance November 2001 - February 2002
Teleperformance 1998 - 2001
Skills
Financial Analysis, Credit, Risk Management, Call Center, Accounts Receivable, Account Reconciliation, Customer Service, Accounts Payable, Microsoft Excel, Banking, Coaching, Loans, Leadership, Training, Operations Management, Finance, Time Management, Technical Support, Team Building, Team Leadership, Troubleshooting, Program Management, Cross-functional Team..., Start-ups, Sales, Networking, Management
Education
Community College of Aurora 2015 — 2017
Associate’s Degree, Business Administration and Management, General, 3.53
Community College of Aurora 2005 — 2007
Accounting, 4.0
Guy Hamburger Guy Hamburger's Teleperformance Experience August 2013 - January 2014
Job Applications Engineer at Carl Zeiss Industrial Metrology
Industry Education Management
Experience
Carl Zeiss Industrial Metrology, LLC December 2014 - Present
Oakland Community College October 2014 - December 2014
Teleperformance August 2013 - January 2014
University of Michigan December 2008 - August 2010
University of Michigan January 2008 - November 2009
University of Michigan September 2008 - December 2008
Skills
AutoCAD, Java, Python, C++, Arduino, Computational Physics, Oscilloscope, Scanning Electron..., Data Analysis, X-ray Absorption..., LaTeX, LabVIEW, Linux, Matlab, Thermodynamics, Fluid Mechanics, Quantum Mechanics, Organic Chemistry, Mathematica, ImageJ, Minitab, Photoshop, Welding, Soldering, Physics
Education
Eastern Michigan University 2012 — 2014
Bachelor of Science (B.S.), Engineering Physics
University of Michigan 2007 — 2010
Materials Science
Carl Zeiss Industrial Metrology, LLC December 2014 - Present
Oakland Community College October 2014 - December 2014
Teleperformance August 2013 - January 2014
University of Michigan December 2008 - August 2010
University of Michigan January 2008 - November 2009
University of Michigan September 2008 - December 2008
Skills
AutoCAD, Java, Python, C++, Arduino, Computational Physics, Oscilloscope, Scanning Electron..., Data Analysis, X-ray Absorption..., LaTeX, LabVIEW, Linux, Matlab, Thermodynamics, Fluid Mechanics, Quantum Mechanics, Organic Chemistry, Mathematica, ImageJ, Minitab, Photoshop, Welding, Soldering, Physics
Education
Eastern Michigan University 2012 — 2014
Bachelor of Science (B.S.), Engineering Physics
University of Michigan 2007 — 2010
Materials Science
Jolly Narula Grover Jolly Narula Grover's Teleperformance Experience August 2001 - April 2004
Job Senior Recruitment Specialist || Nationwide || Public Sector || Federal
Industry Staffing and Recruiting
Experience
Elegant Enterprise-Wide Solutions,Inc July 2013 - Present
Forethink Technologies July 2009 - June 2013
RPOww November 2007 - February 2008
BHARTI CELLULAR LIMITED May 2004 - May 2006
PCL June 2002 - May 2004
Teleperformance August 2001 - April 2004
Skills
Customer Service, Corporations, Technical Recruiting, Screening, Talent Acquisition, Benefits Negotiation, Internet Recruiting, Sourcing, Recruiting, Contract Recruitment, Screening Resumes, Staffing Services, Applicant Tracking..., Vendor Management, IT Recruitment, Employee Relations, Human Resources, Executive Search, Training, Staff Augmentation, Business Development, Temporary Placement, Cold Calling, Leadership, Management, Networking
Education
Delhi University
B.A(English Hons), English
Elegant Enterprise-Wide Solutions,Inc July 2013 - Present
Forethink Technologies July 2009 - June 2013
RPOww November 2007 - February 2008
BHARTI CELLULAR LIMITED May 2004 - May 2006
PCL June 2002 - May 2004
Teleperformance August 2001 - April 2004
Skills
Customer Service, Corporations, Technical Recruiting, Screening, Talent Acquisition, Benefits Negotiation, Internet Recruiting, Sourcing, Recruiting, Contract Recruitment, Screening Resumes, Staffing Services, Applicant Tracking..., Vendor Management, IT Recruitment, Employee Relations, Human Resources, Executive Search, Training, Staff Augmentation, Business Development, Temporary Placement, Cold Calling, Leadership, Management, Networking
Education
Delhi University
B.A(English Hons), English
Attila Gulyás Attila Gulyás's Teleperformance Experience June 2009 - August 2010
Job CruiseLine Supervisor at Ecolab
Industry Chemicals
Experience
Ecolab May 2013 - Present
Ecolab January 2013 - May 2013
Nalco Chemical Company April 2011 - January 2013
Nalco September 2010 - April 2011
Teleperformance June 2009 - August 2010
Freelancing 2008 - 2009
Generali 2003 - 2003
Skills
Train Employees, Process Improvement, Operational Excellence, International Logistics, Customer Service, Reporting & Analysis, Key Performance..., Process Optimization, Account Management, Microsoft Applications, Translation, Prezi, SAP, English, Training, Process Engineering, Forecasting, Planning, Management, Project Management, Microsoft Office, Team Leadership, Continuous Improvement, SAP ERP, Operations Management, Change Management
Education
Budapesti Gazdasági Főiskola 2003 — 2010
Economics, International Business/Trade/Commerce
Ecolab May 2013 - Present
Ecolab January 2013 - May 2013
Nalco Chemical Company April 2011 - January 2013
Nalco September 2010 - April 2011
Teleperformance June 2009 - August 2010
Freelancing 2008 - 2009
Generali 2003 - 2003
Skills
Train Employees, Process Improvement, Operational Excellence, International Logistics, Customer Service, Reporting & Analysis, Key Performance..., Process Optimization, Account Management, Microsoft Applications, Translation, Prezi, SAP, English, Training, Process Engineering, Forecasting, Planning, Management, Project Management, Microsoft Office, Team Leadership, Continuous Improvement, SAP ERP, Operations Management, Change Management
Education
Budapesti Gazdasági Főiskola 2003 — 2010
Economics, International Business/Trade/Commerce
Rebekah McMullen Rebekah McMullen's Teleperformance Experience March 2003 - December 2003
Job Implementation−Conversion Analyst at FIS
Industry Financial Services
Experience
FIS September 2014 - Present
Fidelity National Information Services July 2013 - August 2014
Rocky Mountain Mortgage Company October 2010 - July 2013
FIS February 2009 - August 2010
Kronos October 2007 - February 2009
Colonial Bank April 2007 - July 2007
SW Florida Community Bancorp, Inc. December 2003 - March 2007
Teleperformance March 2003 - December 2003
Discover Financial Services September 1996 - March 2003
Skills
Customer Service, Time Management, Microsoft Office, Administration, Problem Solving, Process Improvement, Project Management, Outlook, SharePoint, Workforce Management, Strategic Planning, Financial Analysis, Credit Cards, PeopleSoft, Team Building, Training, Customer Satisfaction, Financial Services, Team Leadership, Program Management, Finance, Management, Banking, Business Analysis, Account Management, Analytics, Vendor Management, Software Implementation, Software Documentation, Call Center, Analysis, Microsoft Excel, Payments, Budgets, Access, Credit, Change Management, System Administration, Relationship Management, Lotus Notes, Visio, Risk Management, Payment Card Processing, Kronos, Recruiting, Debit Cards, Call Centers, Accounts Payable, Quality Assurance, Business Process
Education
El Paso Community College 2010 — 2013
Accounting Coursework
University of Phoenix 2009 — 2010
Accounting Coursework
Edison Community College 2005 — 2007
Finance Coursework
FIS September 2014 - Present
Fidelity National Information Services July 2013 - August 2014
Rocky Mountain Mortgage Company October 2010 - July 2013
FIS February 2009 - August 2010
Kronos October 2007 - February 2009
Colonial Bank April 2007 - July 2007
SW Florida Community Bancorp, Inc. December 2003 - March 2007
Teleperformance March 2003 - December 2003
Discover Financial Services September 1996 - March 2003
Skills
Customer Service, Time Management, Microsoft Office, Administration, Problem Solving, Process Improvement, Project Management, Outlook, SharePoint, Workforce Management, Strategic Planning, Financial Analysis, Credit Cards, PeopleSoft, Team Building, Training, Customer Satisfaction, Financial Services, Team Leadership, Program Management, Finance, Management, Banking, Business Analysis, Account Management, Analytics, Vendor Management, Software Implementation, Software Documentation, Call Center, Analysis, Microsoft Excel, Payments, Budgets, Access, Credit, Change Management, System Administration, Relationship Management, Lotus Notes, Visio, Risk Management, Payment Card Processing, Kronos, Recruiting, Debit Cards, Call Centers, Accounts Payable, Quality Assurance, Business Process
Education
El Paso Community College 2010 — 2013
Accounting Coursework
University of Phoenix 2009 — 2010
Accounting Coursework
Edison Community College 2005 — 2007
Finance Coursework
Stephen Cranford Stephen Cranford's Teleperformance Experience June 2014 - December 2014
Job Licensed Agent at New York Life Insurance Company
Industry Insurance
Experience
New York Life Insurance Company April 2015 - Present
The Audiohouse January 2015 - April 2015
Teleperformance June 2014 - December 2014
UnitedHealth Group June 2014 - December 2014
US Army National Guard - 244th Attack Helicopter Battalion January 2011 - May 2014
US ARMY - 82nd Airborne Division October 2003 - January 2011
20th Special Forces Group June 1998 - October 2003
Skills
Military, Army, Military Operations, Helicopters, Operational Planning, Weapons, Aviation, Special Operations, Command, Flight Safety, Tactics, CFI, Commercial Aviation, Airplane, Airplanes, Commercial Pilot, Aviation Operations, Parachute Rigger, Licensed Skydiver, Life Insurance, Medicare, Medicare Part D, Medicare Advantage, Medicare Supplements, Medicare Prescription..., Term Life Insurance, Relationship Building, Customer Service, Problem Solving, Sales
Education
Embry-Riddle Aeronautical University 2014 — 2016
Master of Science (M.S.), Occupational Safety and Health Technology/Technician
Eastern Florida State College 2012 — 2015
Certificate, Photography
Embry-Riddle Aeronautical University 2010 — 2013
Bachelor of Science (B.S.), Aeronautics/Aviation/Aerospace Science and Technology, General
Eastern Florida State College 2001 — 2002
Associate of Arts (A.A.), General Studies
Florida Institute of Technology 1995 — 1997
Aerospace, Aeronautical and Astronautical Engineering
New York Life Insurance Company April 2015 - Present
The Audiohouse January 2015 - April 2015
Teleperformance June 2014 - December 2014
UnitedHealth Group June 2014 - December 2014
US Army National Guard - 244th Attack Helicopter Battalion January 2011 - May 2014
US ARMY - 82nd Airborne Division October 2003 - January 2011
20th Special Forces Group June 1998 - October 2003
Skills
Military, Army, Military Operations, Helicopters, Operational Planning, Weapons, Aviation, Special Operations, Command, Flight Safety, Tactics, CFI, Commercial Aviation, Airplane, Airplanes, Commercial Pilot, Aviation Operations, Parachute Rigger, Licensed Skydiver, Life Insurance, Medicare, Medicare Part D, Medicare Advantage, Medicare Supplements, Medicare Prescription..., Term Life Insurance, Relationship Building, Customer Service, Problem Solving, Sales
Education
Embry-Riddle Aeronautical University 2014 — 2016
Master of Science (M.S.), Occupational Safety and Health Technology/Technician
Eastern Florida State College 2012 — 2015
Certificate, Photography
Embry-Riddle Aeronautical University 2010 — 2013
Bachelor of Science (B.S.), Aeronautics/Aviation/Aerospace Science and Technology, General
Eastern Florida State College 2001 — 2002
Associate of Arts (A.A.), General Studies
Florida Institute of Technology 1995 — 1997
Aerospace, Aeronautical and Astronautical Engineering
Boussif Abdelbar Boussif Abdelbar's Teleperformance Experience September 2011 - April 2012
Job Analyste Programmeur chez OPALRT TECHNOLOGIES
Industry Mechanical or Industrial Engineering
Experience
OPAL-RT TECHNOLOGIES April 2014 - Present
Elimetal May 2012 - March 2014
Teleperformance September 2011 - April 2012
360 innovations September 2010 - March 2011
Skills
C#, ASP.NET, Microsoft SQL Server, .NET, JavaScript, jQuery, XML, SQL, WCF, HTML, ASP.NET MVC, Visual Studio, CSS, LINQ, AJAX
Education
École de technologie supérieure (ÉTS). 2012 — 2014
DESS, Technologie de l'information
University of Montreal 2010 — 2011
Certificat en informatique appliquée, Informatique, programmation java, asp
Université Henri Poincaré (Nancy I) 2002 — 2005
Master's degree, Génie électrique et informatique industriel
École de technologie supérieure
DESS, Technologies de l''information
York University - Glendon College
OPAL-RT TECHNOLOGIES April 2014 - Present
Elimetal May 2012 - March 2014
Teleperformance September 2011 - April 2012
360 innovations September 2010 - March 2011
Skills
C#, ASP.NET, Microsoft SQL Server, .NET, JavaScript, jQuery, XML, SQL, WCF, HTML, ASP.NET MVC, Visual Studio, CSS, LINQ, AJAX
Education
École de technologie supérieure (ÉTS). 2012 — 2014
DESS, Technologie de l'information
University of Montreal 2010 — 2011
Certificat en informatique appliquée, Informatique, programmation java, asp
Université Henri Poincaré (Nancy I) 2002 — 2005
Master's degree, Génie électrique et informatique industriel
École de technologie supérieure
DESS, Technologies de l''information
York University - Glendon College
Jude Anthony Garcia's Teleperformance Experience April 2007 - March 2009
Job Office Manager/Patient Coordinator at Station Square Eyes
Industry Medical Practice
Experience
Station Square Eyes June 2009 - Present
Teleperformance April 2007 - March 2009
Teleperformance September 2006 - April 2007
NBC/Jamie@102.3 FM DYBC, March 1999 - September 2006
Evolution Internet Services, November 1999 - November 2000
Skills
Getting authorization..., Troubleshoot and repair..., Proficient with MS..., typing speed 75wpm, Superb Customer..., Customer Service, Strategic Planning, Customer Satisfaction, Process Improvement, Operations Management, Social Media, Project Planning, Time Management, Troubleshooting
Education
De La Salle University 1994 — 1998
B.A. Political Science, Minor in Philosophy, Political Science
De La Salle University 1994 — 1998
Political Science, Political Science and Government
Station Square Eyes June 2009 - Present
Teleperformance April 2007 - March 2009
Teleperformance September 2006 - April 2007
NBC/Jamie@102.3 FM DYBC, March 1999 - September 2006
Evolution Internet Services, November 1999 - November 2000
Skills
Getting authorization..., Troubleshoot and repair..., Proficient with MS..., typing speed 75wpm, Superb Customer..., Customer Service, Strategic Planning, Customer Satisfaction, Process Improvement, Operations Management, Social Media, Project Planning, Time Management, Troubleshooting
Education
De La Salle University 1994 — 1998
B.A. Political Science, Minor in Philosophy, Political Science
De La Salle University 1994 — 1998
Political Science, Political Science and Government
Edward Simmons's Teleperformance Experience 2001 - Present
Job Voting Systems Technician at Broward County Supervisor of Elections
Industry Security and Investigations
Experience
Teleperformance 2001 - Present
Organo Gold USA April 2013 - Present
Broward County Supervisor of Elections January 2004 - Present
Securitas 2001 - 2001
Pinkerton Consulting & Investigations 1994 - 2001
United States Air Force 1974 - 1994
Skills
Physical Security, Project Management, U.S. Air Force, Security Management, Training, Team Leadership, Team Building, Leadership, Time Management, Customer Service, Security, Management, Public Speaking, Operations Management, Strategic Planning, Leadership Development, Social Networking, Coaching, Microsoft Office, Marketing, Sales, Customer Satisfaction, Event Management, Troubleshooting, Microsoft Excel, Call Centers, PowerPoint, Organizational..., Outlook, Account Management, Interviews, Budgets, Employee Relations, Process Improvement, Performance Management, Microsoft Word, Access, Windows, Process Scheduler, Emergency Management, Change Management, Inventory Management
Education
University of Phoenix
Business, Management, Marketing, and Related Support Services
Community College of the Air Force
Associate of Applied Science (A.S.), Electronics and Telecommunications
Teleperformance 2001 - Present
Organo Gold USA April 2013 - Present
Broward County Supervisor of Elections January 2004 - Present
Securitas 2001 - 2001
Pinkerton Consulting & Investigations 1994 - 2001
United States Air Force 1974 - 1994
Skills
Physical Security, Project Management, U.S. Air Force, Security Management, Training, Team Leadership, Team Building, Leadership, Time Management, Customer Service, Security, Management, Public Speaking, Operations Management, Strategic Planning, Leadership Development, Social Networking, Coaching, Microsoft Office, Marketing, Sales, Customer Satisfaction, Event Management, Troubleshooting, Microsoft Excel, Call Centers, PowerPoint, Organizational..., Outlook, Account Management, Interviews, Budgets, Employee Relations, Process Improvement, Performance Management, Microsoft Word, Access, Windows, Process Scheduler, Emergency Management, Change Management, Inventory Management
Education
University of Phoenix
Business, Management, Marketing, and Related Support Services
Community College of the Air Force
Associate of Applied Science (A.S.), Electronics and Telecommunications
Steven Hendry Steven Hendry's Teleperformance Experience July 2004 - May 2008
Job Customer Service Agent The Regional Municipality of Waterloo
Industry Government Administration
Experience
The Regional Municipality of Waterloo June 2014 - Present
Nordia Inc May 2008 - June 2014
Dolphin Digital October 2011 - February 2013
Kidsability Centre for Child Development 2008 - 2010
Teleperformance July 2004 - May 2008
Skills
Microsoft Office, Call Center, Linux, Customer Service, Process Improvement, Troubleshooting, Team Leadership, Access, Account Management, Analysis, BPO, Business, Business Analysis, Call Centers, Change Management, Coaching, Contact Centers, Customer Experience, Customer Retention, Customer Satisfaction, Data Analysis, Leadership, Management, Operations Management, Outsourcing, Performance Management, Project Planning, Project Management, Quality Assurance, Recruiting, Windows, Vendor Management
Education
Conestoga College 1993 — 1995
General Business, Business/Commerce, General
The Regional Municipality of Waterloo June 2014 - Present
Nordia Inc May 2008 - June 2014
Dolphin Digital October 2011 - February 2013
Kidsability Centre for Child Development 2008 - 2010
Teleperformance July 2004 - May 2008
Skills
Microsoft Office, Call Center, Linux, Customer Service, Process Improvement, Troubleshooting, Team Leadership, Access, Account Management, Analysis, BPO, Business, Business Analysis, Call Centers, Change Management, Coaching, Contact Centers, Customer Experience, Customer Retention, Customer Satisfaction, Data Analysis, Leadership, Management, Operations Management, Outsourcing, Performance Management, Project Planning, Project Management, Quality Assurance, Recruiting, Windows, Vendor Management
Education
Conestoga College 1993 — 1995
General Business, Business/Commerce, General
Mc Athus Pierre Mc Athus Pierre's Teleperformance Experience October 2014 - July 2015
Job Management Bachelor | IT Sales & Customer Relationship Management Professional
Industry Information Technology and Services
Experience
Teleperformance October 2014 - July 2015
Insight May 2012 - May 2014
Vision Solutions de Procédés February 2011 - September 2011
phocus solutions April 2010 - November 2010
Skills
Sales, MS Project, Sales Cycle Management, French, Business Analysis, Web 2.0, Visio, UML, CRM, SAP CRM, Tender Response, Mac OS, Account Management, Solution Selling, Technical Support, iOS, Business Intelligence
Education
École des sciences de la gestion (ESG UQAM) 2008 — 2012
Baccalauréat ès Sciences de la Gestion, Computer/Information Technology Administration and Management
Teleperformance October 2014 - July 2015
Insight May 2012 - May 2014
Vision Solutions de Procédés February 2011 - September 2011
phocus solutions April 2010 - November 2010
Skills
Sales, MS Project, Sales Cycle Management, French, Business Analysis, Web 2.0, Visio, UML, CRM, SAP CRM, Tender Response, Mac OS, Account Management, Solution Selling, Technical Support, iOS, Business Intelligence
Education
École des sciences de la gestion (ESG UQAM) 2008 — 2012
Baccalauréat ès Sciences de la Gestion, Computer/Information Technology Administration and Management
Alexander Berg Alexander Berg's Teleperformance Experience June 2009 - November 2009
Job Experienced Software Developer (Java, Javascript) at IT Services Hungary Kft.
Industry Information Technology and Services
Experience
IT Services Hungary Kft. November 2014 - Present
P92 IT Solutions April 2012 - October 2014
UNIQA Raiffeisen Software Service June 2011 - April 2012
Prodosoft April 2010 - June 2011
CIT Systems Kft November 2009 - April 2010
Teleperformance June 2009 - November 2009
Prolan March 2008 - June 2008
Elmű Nyrt. June 2006 - August 2006
Skills
Eclipse, Hibernate, XML, Tomcat, Java, Spring Framework, Subversion, JavaScript, MySQL, JSP, Ant, EJB
Education
Budapest Corvinus University 2004 — 2009
Master's degree, Economic Informatics, MSC
Árpád Secondary School, Budapest 1998 — 2004
IT Services Hungary Kft. November 2014 - Present
P92 IT Solutions April 2012 - October 2014
UNIQA Raiffeisen Software Service June 2011 - April 2012
Prodosoft April 2010 - June 2011
CIT Systems Kft November 2009 - April 2010
Teleperformance June 2009 - November 2009
Prolan March 2008 - June 2008
Elmű Nyrt. June 2006 - August 2006
Skills
Eclipse, Hibernate, XML, Tomcat, Java, Spring Framework, Subversion, JavaScript, MySQL, JSP, Ant, EJB
Education
Budapest Corvinus University 2004 — 2009
Master's degree, Economic Informatics, MSC
Árpád Secondary School, Budapest 1998 — 2004
Nathan Nielsen, MIS, CCIE #47214 Nathan Nielsen, MIS, CCIE #47214's Teleperformance Experience July 2013 - Present
Job Certified Expert in Routing and Switching with Significant Data Center Experience
Industry Computer Networking
Experience
LDS Business College July 2015 - Present
Teleperformance July 2013 - Present
General Dynamics Information Technology January 2011 - July 2013
MindSHIFT Technologies July 2010 - January 2011
Skills
CCNP, Routers, Switches, Firewalls, Data Center, Cisco, Cisco Switches, ASA, Network Engineering, Cisco IOS, LAN/WAN, TCP/IP, EIGRP, OSPF, BGP, Cabling, CCNA, JUNOS, SRX, Cisco Nexus, NX-OS, Cisco Technologies, LAN-WAN, MPLS VPN, Load Balancing, MPLS, IPv6, Nexus, Security, Juniper
Education
Keller Graduate School of Management 2010 — 2011
MIS, Network and Communications Management, 3.97
DeVry University 2008 — 2010
B.S., Network & Communications Management, 4.0
LDS Business College July 2015 - Present
Teleperformance July 2013 - Present
General Dynamics Information Technology January 2011 - July 2013
MindSHIFT Technologies July 2010 - January 2011
Skills
CCNP, Routers, Switches, Firewalls, Data Center, Cisco, Cisco Switches, ASA, Network Engineering, Cisco IOS, LAN/WAN, TCP/IP, EIGRP, OSPF, BGP, Cabling, CCNA, JUNOS, SRX, Cisco Nexus, NX-OS, Cisco Technologies, LAN-WAN, MPLS VPN, Load Balancing, MPLS, IPv6, Nexus, Security, Juniper
Education
Keller Graduate School of Management 2010 — 2011
MIS, Network and Communications Management, 3.97
DeVry University 2008 — 2010
B.S., Network & Communications Management, 4.0
April Cruz April Cruz's Teleperformance Experience January 2010 - October 2010
Job Call Center
Industry Outsourcing/Offshoring
Experience
Talk2Rep Call Centers March 2011 - March 2015
Teleperformance January 2010 - October 2010
T-Mobile January 2008 - July 2009
Joseph Air Conditioning Inc. January 2006 - August 2006
Skills
Call Center, Process Improvement, Customer Service, Troubleshooting, Customer Relations, Quality Assurance, Chat Sales Support..., Soft Skills Training, Creative Problem Solving, Coaching and Development, Multitasker, Soft Skills, Call Centers, Workforce Management, Customer Satisfaction, Customer Experience, BPO, Microsoft Excel, Customer Retention, Telemarketing, Market Research, Outsourcing, Inbound Marketing, Sales, Training, Contact Centers, Team Leadership, Blogging, Team Building, Management, CRM, Liveperson, Recruiting, Time Management
Education
Dutchess Community College
Bachelor's Degree, Cyber/Computer Forensics and Counterterrorism
Talk2Rep Call Centers March 2011 - March 2015
Teleperformance January 2010 - October 2010
T-Mobile January 2008 - July 2009
Joseph Air Conditioning Inc. January 2006 - August 2006
Skills
Call Center, Process Improvement, Customer Service, Troubleshooting, Customer Relations, Quality Assurance, Chat Sales Support..., Soft Skills Training, Creative Problem Solving, Coaching and Development, Multitasker, Soft Skills, Call Centers, Workforce Management, Customer Satisfaction, Customer Experience, BPO, Microsoft Excel, Customer Retention, Telemarketing, Market Research, Outsourcing, Inbound Marketing, Sales, Training, Contact Centers, Team Leadership, Blogging, Team Building, Management, CRM, Liveperson, Recruiting, Time Management
Education
Dutchess Community College
Bachelor's Degree, Cyber/Computer Forensics and Counterterrorism
Mike Pipicello Mike Pipicello's Teleperformance Experience April 2011 - Present
Job Montreal Director of Operations at Teleperformance
Industry Marketing and Advertising
Experience
Teleperformance Canada April 2011 - Present
Teleperformance April 2011 - Present
Aragon Marketing Group May 2007 - February 2011
Memberworks 2002 - 2007
Memberworks Canada 2002 - 2007
Second Cup 1997 - 2002
Skills
Strategic Planning, Management, Consulting, Call Center, Customer Retention, Customer Experience, Customer Service, Customer Satisfaction, Customer Acquisition, Telemarketing, Team Leadership, Direct Marketing, Marketing, Performance Management, Time Management, Project Management, Call Center Development, Avaya, Product Marketing, Lead Generation, Change Management, Team Management, Process Improvement, Workforce Management, Operations Management, Retail, New Business Development, Account Management, Coaching, Telecommunications, Vendor Management, Recruiting, Contact Centers, Leadership, Outsourcing, BPO, Training, Budgets, Loyalty Programs, Marketing Strategy, Relationship Management, Sales Management, Business Development, Business Analysis, B2B, Cross-functional Team..., Team Building, Employee Relations, Inbound Marketing, Sales
Education
Lasalle College 2000 — 2002
Business Adminstration, Business, Management, Marketing, and Related Support Services
Dawson College 1997 — 2000
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Laurier Macdonald 1994 — 1997
Teleperformance Canada April 2011 - Present
Teleperformance April 2011 - Present
Aragon Marketing Group May 2007 - February 2011
Memberworks 2002 - 2007
Memberworks Canada 2002 - 2007
Second Cup 1997 - 2002
Skills
Strategic Planning, Management, Consulting, Call Center, Customer Retention, Customer Experience, Customer Service, Customer Satisfaction, Customer Acquisition, Telemarketing, Team Leadership, Direct Marketing, Marketing, Performance Management, Time Management, Project Management, Call Center Development, Avaya, Product Marketing, Lead Generation, Change Management, Team Management, Process Improvement, Workforce Management, Operations Management, Retail, New Business Development, Account Management, Coaching, Telecommunications, Vendor Management, Recruiting, Contact Centers, Leadership, Outsourcing, BPO, Training, Budgets, Loyalty Programs, Marketing Strategy, Relationship Management, Sales Management, Business Development, Business Analysis, B2B, Cross-functional Team..., Team Building, Employee Relations, Inbound Marketing, Sales
Education
Lasalle College 2000 — 2002
Business Adminstration, Business, Management, Marketing, and Related Support Services
Dawson College 1997 — 2000
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Laurier Macdonald 1994 — 1997
Jackie Stephens's Teleperformance Experience September 2013 - Present
Job
Industry Consumer Services
Experience
Teleperformance September 2013 - Present
Teleperformance, USA January 2013 - September 2013
UnitedHealth Group February 2010 - July 2012
Toys R Us October 2009 - August 2010
Best Buy November 2009 - January 2010
AT&T Mobility December 2007 - March 2009
Embarq/CenturyLink October 2007 - March 2009
Sprint/Xtreme Mobile February 2007 - September 2007
WJHL-TV December 1998 - June 2007
Skills
Microsoft Office, Social Media, Sales, Public Relations, Event Planning, Management, Call Centers, Video Editing, Final Cut Pro, Creative Writing, Copywriting, Social Networking, Advertising, Social Media Marketing
Education
East Tennessee State University 1996 — 2002
Bachelor of Science, Mass Communications
University of Tennessee-Knoxville 1995 — 1996
Teleperformance September 2013 - Present
Teleperformance, USA January 2013 - September 2013
UnitedHealth Group February 2010 - July 2012
Toys R Us October 2009 - August 2010
Best Buy November 2009 - January 2010
AT&T Mobility December 2007 - March 2009
Embarq/CenturyLink October 2007 - March 2009
Sprint/Xtreme Mobile February 2007 - September 2007
WJHL-TV December 1998 - June 2007
Skills
Microsoft Office, Social Media, Sales, Public Relations, Event Planning, Management, Call Centers, Video Editing, Final Cut Pro, Creative Writing, Copywriting, Social Networking, Advertising, Social Media Marketing
Education
East Tennessee State University 1996 — 2002
Bachelor of Science, Mass Communications
University of Tennessee-Knoxville 1995 — 1996
Dany Dominguez's Teleperformance Experience July 2010 - August 2011
Job Licensed Life insurance producer
Industry Insurance
Experience
Primerica life Insurance 2014 - September 2014
Human Care Service for Families & Children Inc January 2012 - April 2014
Basics Plus January 2012 - February 2012
Teleperformance July 2010 - August 2011
Colaboro Bilateral Cta September 2008 - June 2010
Skills
Customer-focused, Competitive, Motivated self-starter, Energetics, Result Oriented, Determination, Goal Oriented, Positive Team Player, Positive Can-do Attitude, Resourceful..., Determination to Succeed, Creative Solutions, Dependable Team Player, Friendly Personality
Education
DeVry University 2012 — 2016
Bachelor of Prof Studies, Business Administration, Management and Operations
Instituto Superior Pedagogico Enrique J. Varona. 2000 — 2004
Bachelor of Education, Teaching English as a Second or Foreign Language/ESL Language Instructor
Primerica life Insurance 2014 - September 2014
Human Care Service for Families & Children Inc January 2012 - April 2014
Basics Plus January 2012 - February 2012
Teleperformance July 2010 - August 2011
Colaboro Bilateral Cta September 2008 - June 2010
Skills
Customer-focused, Competitive, Motivated self-starter, Energetics, Result Oriented, Determination, Goal Oriented, Positive Team Player, Positive Can-do Attitude, Resourceful..., Determination to Succeed, Creative Solutions, Dependable Team Player, Friendly Personality
Education
DeVry University 2012 — 2016
Bachelor of Prof Studies, Business Administration, Management and Operations
Instituto Superior Pedagogico Enrique J. Varona. 2000 — 2004
Bachelor of Education, Teaching English as a Second or Foreign Language/ESL Language Instructor
Cheikh Omar Tall Cheikh Omar Tall's Teleperformance Experience March 2011 - January 2012
Job Risk Operational Analyst at JPMorgan Chase
Industry Financial Services
Experience
JPMorgan Chase May 2014 - Present
Tangoe June 2013 - May 2014
Garden City Group March 2012 - March 2013
Teleperformance March 2011 - January 2012
Fouta Insurance Agency October 2009 - March 2011
Wesley Ridge August 2007 - October 2009
Skills
Customer Service, Call Centers, Time Management, Software Documentation, Access, Account Management, Business Analysis, Financial Services, Business Development, Project Management, Mobile Device Management, Performance Improvement, Management, Process Improvement, Microsoft Office, Customer Satisfaction, Troubleshooting, 10 Key, Windows Server, Technical Support, Data Entry
Education
Franklin University 2010 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Franklin University 2010 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General
Eastland-Fairfield Career and Technical Schools 2008 — 2010
Certificate, Finance and Financial Management Services
JPMorgan Chase May 2014 - Present
Tangoe June 2013 - May 2014
Garden City Group March 2012 - March 2013
Teleperformance March 2011 - January 2012
Fouta Insurance Agency October 2009 - March 2011
Wesley Ridge August 2007 - October 2009
Skills
Customer Service, Call Centers, Time Management, Software Documentation, Access, Account Management, Business Analysis, Financial Services, Business Development, Project Management, Mobile Device Management, Performance Improvement, Management, Process Improvement, Microsoft Office, Customer Satisfaction, Troubleshooting, 10 Key, Windows Server, Technical Support, Data Entry
Education
Franklin University 2010 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Franklin University 2010 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General
Eastland-Fairfield Career and Technical Schools 2008 — 2010
Certificate, Finance and Financial Management Services
Phillip Rearick Phillip Rearick's Teleperformance Experience July 2012 - December 2012
Job Developer at MidOhio Foodbank
Industry Computer Software
Experience
Mid-Ohio Foodbank December 2014 - Present
Mid-Ohio Foodbank March 2014 - December 2014
Phil's Fine Clothing November 2013 - March 2014
Web Tech Solutions June 2013 - March 2014
Micro Center September 2013 - December 2013
Teleperformance July 2012 - December 2012
Skills
JavaScript, PHP, CSS, HTML, MySQL, SQL, Yii, Linux, Windows, Macintosh Applications, Operating Systems, Web Applications, Web Development, Software Development, Programming, Database Administration, Troubleshooting, Networking, Microsoft SQL Server, Databases, HTML5, jQuery
Education
Western Governors University 2014 — 2014
Bachelor's Degree, Information Technology - Software
DeVry University-Ohio 2013 — 2014
Bachelor of Science (B.S.), Computer Information Systems
Mid-Ohio Foodbank December 2014 - Present
Mid-Ohio Foodbank March 2014 - December 2014
Phil's Fine Clothing November 2013 - March 2014
Web Tech Solutions June 2013 - March 2014
Micro Center September 2013 - December 2013
Teleperformance July 2012 - December 2012
Skills
JavaScript, PHP, CSS, HTML, MySQL, SQL, Yii, Linux, Windows, Macintosh Applications, Operating Systems, Web Applications, Web Development, Software Development, Programming, Database Administration, Troubleshooting, Networking, Microsoft SQL Server, Databases, HTML5, jQuery
Education
Western Governors University 2014 — 2014
Bachelor's Degree, Information Technology - Software
DeVry University-Ohio 2013 — 2014
Bachelor of Science (B.S.), Computer Information Systems
James Saultz James Saultz's Teleperformance Experience 2009 - 2010
Job Technical Support / Windows 7 deployment tech
Industry Telecommunications
Experience
OhioHealth Group August 2014 - Present
Time Warner Cable January 2013 - January 2015
Alum Creek Investments January 2010 - January 2012
Teleperformance 2009 - 2010
Calltech Tecnologia 2006 - 2007
Skills
IP, Wireless, Telephony, Telecommunications, Call Centers, Broadband, Ethernet
Education
DeVry University 2006 — 2013
Associate Degree in Network Systems Administration, Network and System Administration/Administrator
OhioHealth Group August 2014 - Present
Time Warner Cable January 2013 - January 2015
Alum Creek Investments January 2010 - January 2012
Teleperformance 2009 - 2010
Calltech Tecnologia 2006 - 2007
Skills
IP, Wireless, Telephony, Telecommunications, Call Centers, Broadband, Ethernet
Education
DeVry University 2006 — 2013
Associate Degree in Network Systems Administration, Network and System Administration/Administrator
Daniel McGary Daniel McGary's Teleperformance Experience June 2007 - August 2008
Job Service Tech at Insight for Huntington
Industry Computer & Network Security
Experience
RC Olmstead Service Tech for HuntingtonInsightMarch 2014 - Present
RC Olmstead Inc November 2008 - Present
JPMorgan Chase 2014 - 2014
Insight July 2013 - October 2013
UNICON International February 2013 - March 2013
Coughlin Automotive January 2011 - May 2011
RC Olmstead INC September 2008 - November 2008
Teleperformance June 2007 - August 2008
Skills
Routers, Hardware, Troubleshooting, Technical Support, Software Installation, Networking, Printers, Information Technology, Disaster Recovery, Customer Service, Leadership, Vendor Management, Microsoft Office
Education
DeVry University
Bachelor, Science Network and Communications Management
RC Olmstead Service Tech for HuntingtonInsightMarch 2014 - Present
RC Olmstead Inc November 2008 - Present
JPMorgan Chase 2014 - 2014
Insight July 2013 - October 2013
UNICON International February 2013 - March 2013
Coughlin Automotive January 2011 - May 2011
RC Olmstead INC September 2008 - November 2008
Teleperformance June 2007 - August 2008
Skills
Routers, Hardware, Troubleshooting, Technical Support, Software Installation, Networking, Printers, Information Technology, Disaster Recovery, Customer Service, Leadership, Vendor Management, Microsoft Office
Education
DeVry University
Bachelor, Science Network and Communications Management
Jeff Wickham Jeff Wickham's Teleperformance Experience March 2004 - October 2006
Job Outgoing and positive. This experienced manager would be a great fit in your company.
Industry Retail
Experience
Family Dollar November 2013 - Present
OfficeMax June 2011 - June 2012
Staples October 2006 - January 2011
Teleperformance March 2004 - October 2006
Skills
Troubleshooting, Hardware Diagnostics, Team Leadership, Computer Repair, Hardware Installation, Equipment Installation, Technical Support, Training, Laptops, Software Installation, Wireless Networking, Hardware, Help Desk Support, Strategy, Hardware Support, Customer Service, Computer Maintenance, Routers, Cabling, TCP/IP, Computer Network...
Education
DeVry University-Ohio 2003 — 2007
Electrical, Electronics and Communications Engineering
Licking Valley High School 1999 — 2003
High School Diploma, Computer Systems Networking and Telecommunications Classes
Family Dollar November 2013 - Present
OfficeMax June 2011 - June 2012
Staples October 2006 - January 2011
Teleperformance March 2004 - October 2006
Skills
Troubleshooting, Hardware Diagnostics, Team Leadership, Computer Repair, Hardware Installation, Equipment Installation, Technical Support, Training, Laptops, Software Installation, Wireless Networking, Hardware, Help Desk Support, Strategy, Hardware Support, Customer Service, Computer Maintenance, Routers, Cabling, TCP/IP, Computer Network...
Education
DeVry University-Ohio 2003 — 2007
Electrical, Electronics and Communications Engineering
Licking Valley High School 1999 — 2003
High School Diploma, Computer Systems Networking and Telecommunications Classes
Alexander Olguin Alexander Olguin's Teleperformance Experience June 2007 - March 2008
Job International Guest Relations at Norwegian Cruise Line
Industry Leisure, Travel & Tourism
Experience
Norwegian Cruise Line 2008 - Present
Teleperformance June 2007 - March 2008
JW Marriott Hotel Miami September 2005 - June 2007
Skills
Multilingual..., Marketing Management, Communication Skills, IT skills, Problem Solving, Team Leadership, Fast-paced, Microsoft Office, Challenge Driven, Hospitality Industry, Spanish-speaking, French-speaking, Italian-speaking, Hospitality Management, Resorts
Education
INACAP 2001 — 2005
Bachelor of Science (B.S.), Hospitality Management
Cornell University
Course, Marketing/Marketing Management, General
Norwegian Cruise Line 2008 - Present
Teleperformance June 2007 - March 2008
JW Marriott Hotel Miami September 2005 - June 2007
Skills
Multilingual..., Marketing Management, Communication Skills, IT skills, Problem Solving, Team Leadership, Fast-paced, Microsoft Office, Challenge Driven, Hospitality Industry, Spanish-speaking, French-speaking, Italian-speaking, Hospitality Management, Resorts
Education
INACAP 2001 — 2005
Bachelor of Science (B.S.), Hospitality Management
Cornell University
Course, Marketing/Marketing Management, General
Marian Diamond Marian Diamond's Teleperformance Experience June 2011 - October 2011
Job Retail Professional
Industry Retail
Experience
Hobby Lobby 2011 - Present
Teleperformance June 2011 - October 2011
Hamilton Telecommunications June 2006 - July 2011
Skills
High Availability, Highly detail oriented, Motivated self-starter, Front Office, Order Management, Team Management, Dependable Team Player, Flexibility, Food Service, Clerical Skills, Typing, 10 Key, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, Microsoft PowerPoint, Microsoft Outlook, Cashiering, Cash Register, Meeting Planning, Organizational..., Cleaning, Peer Tutoring, Academic Tutoring, Customer Service, Telecommunications, Phone Etiquette, Phone Screening, Progress Monitoring, Training, Adaptability, Mathematics, Cooking, Craft Services, Sewing, Measurements
Education
Darton College 2012 — 2013
Associate's degree, Engineering
Darton College 2006 — 2010
Associate's degree, Chemistry
Hobby Lobby 2011 - Present
Teleperformance June 2011 - October 2011
Hamilton Telecommunications June 2006 - July 2011
Skills
High Availability, Highly detail oriented, Motivated self-starter, Front Office, Order Management, Team Management, Dependable Team Player, Flexibility, Food Service, Clerical Skills, Typing, 10 Key, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, Microsoft PowerPoint, Microsoft Outlook, Cashiering, Cash Register, Meeting Planning, Organizational..., Cleaning, Peer Tutoring, Academic Tutoring, Customer Service, Telecommunications, Phone Etiquette, Phone Screening, Progress Monitoring, Training, Adaptability, Mathematics, Cooking, Craft Services, Sewing, Measurements
Education
Darton College 2012 — 2013
Associate's degree, Engineering
Darton College 2006 — 2010
Associate's degree, Chemistry
Jeremy Kill Jeremy Kill's Teleperformance Experience December 2008 - August 2009
Job Printer Technician for HNB
Industry Information Technology and Services
Experience
Sarcom February 2012 - Present
Oasis Coolers December 2011 - February 2012
Nexus Practice IT August 2011 - December 2011
Unisys/Dell June 2010 - August 2011
Snider-Blake/Intelisol December 2009 - June 2010
Teleperformance December 2008 - August 2009
Skills
HW & SW, Help Desk/Customer..., Active Directory, A+ Certified, MCTS - Vista..., Dell DCSE, 3X Backups, Autotask Ticketing..., Preventive Edge, Microsoft Office, Microsoft Exchange, Printers, Windows Server 2003, Windows Server 2008, Windows 7, Windows XP Professional, Linux
Education
DeVry University 2008 — 2011
Associates of Applied Science, Network & Systems Administration
Computertraining.com 2008 — 2008
Sarcom February 2012 - Present
Oasis Coolers December 2011 - February 2012
Nexus Practice IT August 2011 - December 2011
Unisys/Dell June 2010 - August 2011
Snider-Blake/Intelisol December 2009 - June 2010
Teleperformance December 2008 - August 2009
Skills
HW & SW, Help Desk/Customer..., Active Directory, A+ Certified, MCTS - Vista..., Dell DCSE, 3X Backups, Autotask Ticketing..., Preventive Edge, Microsoft Office, Microsoft Exchange, Printers, Windows Server 2003, Windows Server 2008, Windows 7, Windows XP Professional, Linux
Education
DeVry University 2008 — 2011
Associates of Applied Science, Network & Systems Administration
Computertraining.com 2008 — 2008
Archana Nagla Archana Nagla's Teleperformance Experience February 2008 - February 2009
Job Assistant Product Manager at Royal Bank of Canada
Industry Financial Services
Experience
Royal Bank of Canada July 2014 - Present
Royal Bank of Canada June 2010 - June 2014
Torys LLP March 2010 - June 2010
Royal Bank of Canada February 2009 - December 2009
Teleperformance February 2008 - February 2009
Teleperformance September 2007 - January 2008
Skills
Accounting, Credit, Banking, Financial Analysis, Process Improvement, Cash Management, Finance, Account Reconciliation, Strategy, General Ledger, Management, Accounts Receivable, CRM, Accounts Payable, Analysis, Investments
Education
CQUniversity 2005 — 2007
Master of Accounting, Accounting
Osmania University 2001 — 2004
Bachelor of Commerce
Royal Bank of Canada July 2014 - Present
Royal Bank of Canada June 2010 - June 2014
Torys LLP March 2010 - June 2010
Royal Bank of Canada February 2009 - December 2009
Teleperformance February 2008 - February 2009
Teleperformance September 2007 - January 2008
Skills
Accounting, Credit, Banking, Financial Analysis, Process Improvement, Cash Management, Finance, Account Reconciliation, Strategy, General Ledger, Management, Accounts Receivable, CRM, Accounts Payable, Analysis, Investments
Education
CQUniversity 2005 — 2007
Master of Accounting, Accounting
Osmania University 2001 — 2004
Bachelor of Commerce
Weston Clary Weston Clary's Teleperformance Experience March 2007 - April 2007
Job Senior Design Engineer and Control Systems Manager at C.I. Thornburg
Industry Utilities
Experience
C.I. Thornburg 2013 - Present
C.I. Thornburg April 2010 - Present
Pinnacle Data Systems March 2008 - March 2010
JC Penney August 2006 - March 2008
Teleperformance March 2007 - April 2007
Skills
Electronics, Computer Hardware, Troubleshooting, Process Improvement, Project Management, Windows, Continuous Improvement, Six Sigma, Process Engineering, Automation, Engineering, Lean Manufacturing, Manufacturing, Cross-functional Team..., Product Development
Education
DeVry University 2006 — 2009
BS, Electonic Engineering
C.I. Thornburg 2013 - Present
C.I. Thornburg April 2010 - Present
Pinnacle Data Systems March 2008 - March 2010
JC Penney August 2006 - March 2008
Teleperformance March 2007 - April 2007
Skills
Electronics, Computer Hardware, Troubleshooting, Process Improvement, Project Management, Windows, Continuous Improvement, Six Sigma, Process Engineering, Automation, Engineering, Lean Manufacturing, Manufacturing, Cross-functional Team..., Product Development
Education
DeVry University 2006 — 2009
BS, Electonic Engineering
Kristen Hallas Kristen Hallas's Teleperformance Experience July 2012 - March 2014
Job IT Service Desk Agent and Student
Industry Telecommunications
Experience
The University of Texas - Pan American August 2014 - Present
AdamLouis May 2011 - Present
T-Mobile March 2014 - August 2014
Teleperformance July 2012 - March 2014
Skills
Java, Social Media, Customer Service, Spanish, Microsoft Excel, Sales, Customer Retention, Online Marketing, Leadership, Management, Public Speaking, Troubleshooting, Negotiation, Call Centers, Customer Satisfaction, Customer Experience, Inbound Marketing
Education
The University of Texas-Pan American 2014 — 2017
Bachelor's Degree, Interdisciplinary Studies
Drew University 2011 — 2012
Bachelor of Arts (BA), Spanish Language and Literature, 3.0
The University of Texas - Pan American August 2014 - Present
AdamLouis May 2011 - Present
T-Mobile March 2014 - August 2014
Teleperformance July 2012 - March 2014
Skills
Java, Social Media, Customer Service, Spanish, Microsoft Excel, Sales, Customer Retention, Online Marketing, Leadership, Management, Public Speaking, Troubleshooting, Negotiation, Call Centers, Customer Satisfaction, Customer Experience, Inbound Marketing
Education
The University of Texas-Pan American 2014 — 2017
Bachelor's Degree, Interdisciplinary Studies
Drew University 2011 — 2012
Bachelor of Arts (BA), Spanish Language and Literature, 3.0
Danny McLane Danny McLane's Teleperformance Experience January 2003 - April 2006
Job Dispatcher lll at Time Warner Cable
Industry Telecommunications
Experience
Time Warner Cable April 2006 - Present
Teleperformance January 2003 - April 2006
Skills
Troubleshooting, Training, Project Management
Education
DeVry University 2013 — 2015
Associate's degree, Computer Systems Networking and Telecommunications
Midlands Technical College 2006 — 2009
Associate's degree, Telecommunications Engineering
Time Warner Cable April 2006 - Present
Teleperformance January 2003 - April 2006
Skills
Troubleshooting, Training, Project Management
Education
DeVry University 2013 — 2015
Associate's degree, Computer Systems Networking and Telecommunications
Midlands Technical College 2006 — 2009
Associate's degree, Telecommunications Engineering
Charles Hoskins Charles Hoskins's Teleperformance Experience October 2008 - March 2009
Job Electronics Engineer / Supervisor at Pengwyn
Industry Telecommunications
Experience
Pengwyn December 2013 - Present
CP Redi, LLC September 2010 - August 2013
Bob Evans October 2006 - October 2011
Teleperformance October 2008 - March 2009
Skills
Troubleshooting, Technical Support, Computer Hardware, Electronics Repair, Computer Repair, Laptops, Windows 7, Hardware, Printers, Routers, Hardware Support, XP, Remote Desktop, Help Desk Support, Windows Vista, Wireless Networking, Software Installation, Computer Maintenance, Hardware Installation, Windows XP Pro, System Deployment, Cabling, Network Administration, DHCP, Operating Systems, TCP/IP, Networking, Switches, Computer Network..., VPN, CompTIA A+ Certification, DNS, WAN, PLC Programming, Solidworks, Process Improvement, Electronics, Integration
Education
DeVry University-Ohio 2007 — 2010
Bachelor of Science (B.S.), Electrical and Electronics Engineering
DeVry University-Ohio 2007 — 2010
Bachelor of Science (B.S.), Computer Software Engineering
Pengwyn December 2013 - Present
CP Redi, LLC September 2010 - August 2013
Bob Evans October 2006 - October 2011
Teleperformance October 2008 - March 2009
Skills
Troubleshooting, Technical Support, Computer Hardware, Electronics Repair, Computer Repair, Laptops, Windows 7, Hardware, Printers, Routers, Hardware Support, XP, Remote Desktop, Help Desk Support, Windows Vista, Wireless Networking, Software Installation, Computer Maintenance, Hardware Installation, Windows XP Pro, System Deployment, Cabling, Network Administration, DHCP, Operating Systems, TCP/IP, Networking, Switches, Computer Network..., VPN, CompTIA A+ Certification, DNS, WAN, PLC Programming, Solidworks, Process Improvement, Electronics, Integration
Education
DeVry University-Ohio 2007 — 2010
Bachelor of Science (B.S.), Electrical and Electronics Engineering
DeVry University-Ohio 2007 — 2010
Bachelor of Science (B.S.), Computer Software Engineering
David Bullough David Bullough's Teleperformance Experience November 2007 - June 2009
Job SourceOne Tech Support Engineer at EMC
Industry Computer Networking
Experience
EMC October 2012 - Present
Teleperformance November 2007 - June 2009
Regence BlueCross BlueShield May 1998 - December 2005
Skills
Network Administration, Security, TCP/IP, Active Directory, CompTIA A+ Certification, DNS, Windows, Linux, Software Installation, XP, EMCISA v2, System Administration, Technical Support, Servers, Operating Systems, Hardware, Windows 7, Microsoft Exchange, Windows XP, Computer Hardware
Education
Eagle Gate College-Murray 2011 — 2012
Associate of Science (AS), Computer Network Administration
EMC October 2012 - Present
Teleperformance November 2007 - June 2009
Regence BlueCross BlueShield May 1998 - December 2005
Skills
Network Administration, Security, TCP/IP, Active Directory, CompTIA A+ Certification, DNS, Windows, Linux, Software Installation, XP, EMCISA v2, System Administration, Technical Support, Servers, Operating Systems, Hardware, Windows 7, Microsoft Exchange, Windows XP, Computer Hardware
Education
Eagle Gate College-Murray 2011 — 2012
Associate of Science (AS), Computer Network Administration
Frank Falcone Frank Falcone's Teleperformance Experience October 2007 - March 2009
Job Technical Support Specialist at Cox Communications
Industry Information Technology and Services
Experience
Cox Communications September 2013 - Present
Windstream Communications May 2012 - January 2013
PlusOne Communications July 2009 - September 2011
Teleperformance October 2007 - March 2009
Cottage Industries January 1985 - January 2007
Ketch Marketing January 2000 - January 2003
Skills
Technical Support, Windows 7, Windows XP, Networking, Visual Basic, Troubleshooting, Hardware, Management, Training, Microsoft Project, Computer Hardware, Telecommunications, Routers, Customer Satisfaction
Education
DeVry University 2009 — 2011
BA, Technical managment
National Institute of Technology 2004 — 2006
Asociates C.I.S, Computer Information Science
Cox Communications September 2013 - Present
Windstream Communications May 2012 - January 2013
PlusOne Communications July 2009 - September 2011
Teleperformance October 2007 - March 2009
Cottage Industries January 1985 - January 2007
Ketch Marketing January 2000 - January 2003
Skills
Technical Support, Windows 7, Windows XP, Networking, Visual Basic, Troubleshooting, Hardware, Management, Training, Microsoft Project, Computer Hardware, Telecommunications, Routers, Customer Satisfaction
Education
DeVry University 2009 — 2011
BA, Technical managment
National Institute of Technology 2004 — 2006
Asociates C.I.S, Computer Information Science
Davang Patel Davang Patel's Teleperformance Experience July 1999 - May 2006
Job IT Recruitment for SAP, BA, SA, Sales, Business Objects, ETL, Java, .Net, SQL, Sharepoint, Linux, Unix
Industry Information Technology and Services
Experience
CSC March 2011 - Present
Nuance Communications September 2010 - March 2011
Morgan Stanley September 2008 - September 2010
TEKsystems April 2007 - September 2008
Computer Horizons May 2006 - April 2007
Teleperformance July 1999 - May 2006
Skills
Technical Recruiting, Client Development, Outsourcing Management, Diversity Recruitment, Recruitment/Retention, Personnel Recruiting, Internet Recruiting, Full-cycle Recruiting, Recruitment Advertising, Graduate Recruitment, Employee Engagement, Community Engagement, Interviewing, Screening, Talent Acquisition, Contract Recruitment, Sourcing, Salary Negotiation, Executive Search, Talent Management, Employer Branding, HR Consulting, Team Management, Permanent Placement, Hiring, Direct Sourcing, Benefits Negotiation, Recruiting, SDLC, IT Recruitment, Applicant Tracking..., Onboarding, Screening Resumes, Staffing Services, Employee Relations, Human Resources, Training, Management, Program Management, Temporary Placement, HRIS, Vendor Management, Resume Writing, Staff Augmentation, Outsourcing, Interviews, College Recruiting, Resource Management, Information Technology, Personnel Selection
Education
Concordia University
CSC March 2011 - Present
Nuance Communications September 2010 - March 2011
Morgan Stanley September 2008 - September 2010
TEKsystems April 2007 - September 2008
Computer Horizons May 2006 - April 2007
Teleperformance July 1999 - May 2006
Skills
Technical Recruiting, Client Development, Outsourcing Management, Diversity Recruitment, Recruitment/Retention, Personnel Recruiting, Internet Recruiting, Full-cycle Recruiting, Recruitment Advertising, Graduate Recruitment, Employee Engagement, Community Engagement, Interviewing, Screening, Talent Acquisition, Contract Recruitment, Sourcing, Salary Negotiation, Executive Search, Talent Management, Employer Branding, HR Consulting, Team Management, Permanent Placement, Hiring, Direct Sourcing, Benefits Negotiation, Recruiting, SDLC, IT Recruitment, Applicant Tracking..., Onboarding, Screening Resumes, Staffing Services, Employee Relations, Human Resources, Training, Management, Program Management, Temporary Placement, HRIS, Vendor Management, Resume Writing, Staff Augmentation, Outsourcing, Interviews, College Recruiting, Resource Management, Information Technology, Personnel Selection
Education
Concordia University
JOHN R. HARDWICK's Teleperformance Experience January 2013 - June 2013
Job IT Desktop Support and Administration
Industry Information Technology and Services
Experience
Currently seeking new opportunities March 2014 - Present
CompuCom January 2014 - February 2014
IT Contractor July 2013 - December 2013
Teleperformance January 2013 - June 2013
ECA Corp/Virginia College March 2012 - December 2012
WESLA FEDERAL CREDIT UNION January 2012 - March 2012
Marathon Deployment July 2011 - December 2011
Devon Energy October 2011 - November 2011
Barrister Global Services Network November 2007 - June 2011
Native Staffing 2011 - 2011
Skills
Active Directory, Windows Server, Servers, Cisco Technologies, Microsoft Exchange, Switches, Operating Systems, Routers, Group Policy, Hardware, Security, Software Installation, Windows 7, Troubleshooting, Windows XP, Technical Support, TCP/IP, Networking, System Administration, Help Desk Support, Citrix
Education
Louisiana Tech University 1991 — 2000
BA, Humanities
DeVry Institute of Technology 1981 — 1983
Associate Electronics, Electrical/Electronics Maintenance and Repair Technology
Currently seeking new opportunities March 2014 - Present
CompuCom January 2014 - February 2014
IT Contractor July 2013 - December 2013
Teleperformance January 2013 - June 2013
ECA Corp/Virginia College March 2012 - December 2012
WESLA FEDERAL CREDIT UNION January 2012 - March 2012
Marathon Deployment July 2011 - December 2011
Devon Energy October 2011 - November 2011
Barrister Global Services Network November 2007 - June 2011
Native Staffing 2011 - 2011
Skills
Active Directory, Windows Server, Servers, Cisco Technologies, Microsoft Exchange, Switches, Operating Systems, Routers, Group Policy, Hardware, Security, Software Installation, Windows 7, Troubleshooting, Windows XP, Technical Support, TCP/IP, Networking, System Administration, Help Desk Support, Citrix
Education
Louisiana Tech University 1991 — 2000
BA, Humanities
DeVry Institute of Technology 1981 — 1983
Associate Electronics, Electrical/Electronics Maintenance and Repair Technology
Glenna Williams Glenna Williams's Teleperformance Experience March 2013 - June 2014
Job Vice President at Vertex Business Services
Industry Utilities
Experience
Vertex Business Services June 2014 - Present
Teleperformance March 2013 - June 2014
Sitel March 2011 - March 2013
Teleperformance February 1999 - February 2011
US Army January 1994 - January 1998
Skills
Call Centers, Contact Centers, Workforce Management, Inbound Marketing, Customer Experience, Outsourcing, Telemarketing, Customer Satisfaction, Vendor Management, Service Delivery, Performance Management, Team Management, Operations Management, CRM, Process Improvement, Account Management, Avaya, Technical Support, Telecommunications, Management, Leadership, COPC, Call Center Development, Offshoring, Troubleshooting, Team Leadership, Six Sigma, Contact Center..., Training, Capacity Planning, Employee Engagement, IEX, Sla, Business Process..., Contact Center..., Change Management, Recruiting, Quality Assurance
Education
Troy State University 2002 — 2004
Buisness Management
DeVry University-Ohio 2001 — 2002
Vertex Business Services June 2014 - Present
Teleperformance March 2013 - June 2014
Sitel March 2011 - March 2013
Teleperformance February 1999 - February 2011
US Army January 1994 - January 1998
Skills
Call Centers, Contact Centers, Workforce Management, Inbound Marketing, Customer Experience, Outsourcing, Telemarketing, Customer Satisfaction, Vendor Management, Service Delivery, Performance Management, Team Management, Operations Management, CRM, Process Improvement, Account Management, Avaya, Technical Support, Telecommunications, Management, Leadership, COPC, Call Center Development, Offshoring, Troubleshooting, Team Leadership, Six Sigma, Contact Center..., Training, Capacity Planning, Employee Engagement, IEX, Sla, Business Process..., Contact Center..., Change Management, Recruiting, Quality Assurance
Education
Troy State University 2002 — 2004
Buisness Management
DeVry University-Ohio 2001 — 2002
Joanne Scharich's Teleperformance Experience March 2013 - December 2013
Job Administrative Assistant and Receptionist at Manpower of Southeast Michigan
Industry Information Services
Experience
Manpower of Southeast Michigan April 2015 - Present
Allied Vaughn April 2014 - August 2014
Teleperformance March 2013 - December 2013
Thomson Reuters August 2012 - February 2013
Blue Desk Services June 2009 - August 2012
Crain's Detroit Business January 2006 - January 2009
Crain's Detroit Business August 1998 - December 2005
Skills
Research, Storytelling, Blogging, Social Media, Social Networking, Public Speaking, Editing, Event Planning, Non-profits, Newsletters, Customer Service, PowerPoint, Editorial, Press Releases, Proofreading, Marketing Communications, Interviews, Publishing, Nonprofits, Writing
Education
Wayne State University 2001 — 2005
MLIS, Library Science
Eastern Michigan University 1980 — 1984
B.S., English
Manpower of Southeast Michigan April 2015 - Present
Allied Vaughn April 2014 - August 2014
Teleperformance March 2013 - December 2013
Thomson Reuters August 2012 - February 2013
Blue Desk Services June 2009 - August 2012
Crain's Detroit Business January 2006 - January 2009
Crain's Detroit Business August 1998 - December 2005
Skills
Research, Storytelling, Blogging, Social Media, Social Networking, Public Speaking, Editing, Event Planning, Non-profits, Newsletters, Customer Service, PowerPoint, Editorial, Press Releases, Proofreading, Marketing Communications, Interviews, Publishing, Nonprofits, Writing
Education
Wayne State University 2001 — 2005
MLIS, Library Science
Eastern Michigan University 1980 — 1984
B.S., English
Kadar Nur Kadar Nur's Teleperformance Experience March 2013 - February 2014
Job Seeking Entry Level Management Position
Industry Hospital & Health Care
Experience
Express Scripts August 2013 - Present
Teleperformance March 2013 - February 2014
Dish Network October 2010 - December 2012
Skills
Customer Service, Clerical Skills, Healthcare Management, Healthcare Law, Healthcare Policy, Sales, Foreign Languages, Data Entry, Billing Data, Managed Care, Health Care Compliance, Medical Ethics, Professional Ethics, Interpreting, Healthcare
Education
DeVry University 2009 — 2012
Bachelor of Business Administration, Health Services Management, A
Express Scripts August 2013 - Present
Teleperformance March 2013 - February 2014
Dish Network October 2010 - December 2012
Skills
Customer Service, Clerical Skills, Healthcare Management, Healthcare Law, Healthcare Policy, Sales, Foreign Languages, Data Entry, Billing Data, Managed Care, Health Care Compliance, Medical Ethics, Professional Ethics, Interpreting, Healthcare
Education
DeVry University 2009 — 2012
Bachelor of Business Administration, Health Services Management, A
Canecia Harrison Canecia Harrison's Teleperformance Experience May 2015 - Present
Job Student at University of Pheonix
Industry
Experience
Teleperformance May 2015 - Present
Winn-Dixie June 2013 - Present
Walmart January 2008 - February 2009
Colson Plantation August 2006 - May 2007
Skills
Customer Service, Teamwork, Social Media, Sales, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office, Time Management, Research, Public Speaking, English, Photoshop, Event Planning, Facebook, Social Networking, Windows, Team Leadership, Leadership
Education
University of Phoenix 2013 — 2016
Business of Science in Service Sector
Columbus State University
Teleperformance May 2015 - Present
Winn-Dixie June 2013 - Present
Walmart January 2008 - February 2009
Colson Plantation August 2006 - May 2007
Skills
Customer Service, Teamwork, Social Media, Sales, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office, Time Management, Research, Public Speaking, English, Photoshop, Event Planning, Facebook, Social Networking, Windows, Team Leadership, Leadership
Education
University of Phoenix 2013 — 2016
Business of Science in Service Sector
Columbus State University
Ronisha Ross's Teleperformance Experience May 2014 - Present
Job Senior Training Manager at Teleperformance
Industry E-Learning
Experience
Teleperformance May 2014 - Present
IBM Seterus October 2013 - May 2014
CSC March 2013 - September 2013
East Carolina University 2007 - March 2013
East Carolina University April 2006 - August 2008
Regional Acceptance Corp January 1998 - April 2006
Skills
Higher Education, Teaching, Student Affairs, Research, Student Development, College Teaching, Distance Learning, E-Learning, University Teaching, Statistics, Public Speaking, Instructional Design, Data Analysis, SPSS, Qualitative Research, Curriculum Development, Technical Writing, Grant Writing, Instructional Technology, Curriculum Design, Educational Technology, Analysis, Employee Training, Adult Education, Training, Blended Learning, Staff Development, Critical Thinking, Resume Writing, Research Design, Management, Customer Service, Talent Acquisition, Leadership
Education
East Carolina University 2006 — 2007
Master of Arts (M.A.), Adult and Continuing Education and Teaching
East Carolina University 2002 — 2005
Bachelor's degree, Information Technology
Teleperformance May 2014 - Present
IBM Seterus October 2013 - May 2014
CSC March 2013 - September 2013
East Carolina University 2007 - March 2013
East Carolina University April 2006 - August 2008
Regional Acceptance Corp January 1998 - April 2006
Skills
Higher Education, Teaching, Student Affairs, Research, Student Development, College Teaching, Distance Learning, E-Learning, University Teaching, Statistics, Public Speaking, Instructional Design, Data Analysis, SPSS, Qualitative Research, Curriculum Development, Technical Writing, Grant Writing, Instructional Technology, Curriculum Design, Educational Technology, Analysis, Employee Training, Adult Education, Training, Blended Learning, Staff Development, Critical Thinking, Resume Writing, Research Design, Management, Customer Service, Talent Acquisition, Leadership
Education
East Carolina University 2006 — 2007
Master of Arts (M.A.), Adult and Continuing Education and Teaching
East Carolina University 2002 — 2005
Bachelor's degree, Information Technology
Mustafaa Muhamed's Teleperformance Experience October 2013 - Present
Job Experienced Manager, Quality Inspector
Industry Packaging and Containers
Experience
Teleperformance October 2013 - Present
Supplier Inspection Service October 2010 - August 2011
ReCellular July 2007 - October 2010
Skills
Microsoft Office, Access, Microsoft Excel, PowerPoint, Customer Service, Microsoft Word, Quality Management, Time Management, Lean Manufacturing, Process Improvement, Team Leadership, Quality Control, Leadership, Training, Team Building, Customer Satisfaction, Data Entry, Event Planning, Quality Assurance
Education
Eastern Michigan University 2013 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.5
Eastern Michigan University 2011 — 2013
Bachelor of Business Administration (BBA), Business Administration / Concentration in HR, 3.3
Washtenaw Community College 2009 — 2011
Associate in Arts Degree (AABAS), Business Administration and Management
Fajr Center for Arabic 1999 — 2003
Certificate, Classical Arabic
Teleperformance October 2013 - Present
Supplier Inspection Service October 2010 - August 2011
ReCellular July 2007 - October 2010
Skills
Microsoft Office, Access, Microsoft Excel, PowerPoint, Customer Service, Microsoft Word, Quality Management, Time Management, Lean Manufacturing, Process Improvement, Team Leadership, Quality Control, Leadership, Training, Team Building, Customer Satisfaction, Data Entry, Event Planning, Quality Assurance
Education
Eastern Michigan University 2013 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.5
Eastern Michigan University 2011 — 2013
Bachelor of Business Administration (BBA), Business Administration / Concentration in HR, 3.3
Washtenaw Community College 2009 — 2011
Associate in Arts Degree (AABAS), Business Administration and Management
Fajr Center for Arabic 1999 — 2003
Certificate, Classical Arabic
Ashish Bisaria Ashish Bisaria's Teleperformance Experience January 2011 - September 2012
Job Senior Vice President Customer Experience at Manheim
Industry Telecommunications
Experience
Manheim October 2012 - Present
Teleperformance January 2011 - September 2012
Cbeyond April 2008 - January 2011
Sprint March 2006 - March 2008
U S Cellular March 2003 - February 2006
KPMG Consulting June 1995 - February 2003
Skills
Business Strategy, Customer Effort Score, Net Promoter Score, Customer Experience, Customer Retention, Customer Satisfaction, Customer Insight, Customer Service, Customer Loyalty, Customer Acquisition, Customer Advocacy, Customer Analytics, Strategic Planning, Management Consulting, Business Management, Business Process..., International Management, Outsourcing Management, Outsourcing Advisory, Operations Management, Operational Excellence, Call Center, Outsourcing, P&L Management, Customer Relations, Program Management, Change Management, Management, Thought Leadership, Call Centers, BPO, Brand Loyalty, CRM, Wireless, Vendor Management, Strategy, Leadership, Customer Analysis, Telecommunications, Cross-functional Team..., Process Improvement, Executive Management, B2B, Managed Services, SaaS, Team Management, Strategic Partnerships, Contact Centers, Competitive Analysis, Marketing
Education
Harvard Business School Executive Education 2015 — 2015
General Management Program - 19
University of Mumbai 1993 — 1995
MBA, Marketing
Delhi University 1990 — 1993
B.Sc, Hons
DPS Noida 1988 — 1990
Manheim October 2012 - Present
Teleperformance January 2011 - September 2012
Cbeyond April 2008 - January 2011
Sprint March 2006 - March 2008
U S Cellular March 2003 - February 2006
KPMG Consulting June 1995 - February 2003
Skills
Business Strategy, Customer Effort Score, Net Promoter Score, Customer Experience, Customer Retention, Customer Satisfaction, Customer Insight, Customer Service, Customer Loyalty, Customer Acquisition, Customer Advocacy, Customer Analytics, Strategic Planning, Management Consulting, Business Management, Business Process..., International Management, Outsourcing Management, Outsourcing Advisory, Operations Management, Operational Excellence, Call Center, Outsourcing, P&L Management, Customer Relations, Program Management, Change Management, Management, Thought Leadership, Call Centers, BPO, Brand Loyalty, CRM, Wireless, Vendor Management, Strategy, Leadership, Customer Analysis, Telecommunications, Cross-functional Team..., Process Improvement, Executive Management, B2B, Managed Services, SaaS, Team Management, Strategic Partnerships, Contact Centers, Competitive Analysis, Marketing
Education
Harvard Business School Executive Education 2015 — 2015
General Management Program - 19
University of Mumbai 1993 — 1995
MBA, Marketing
Delhi University 1990 — 1993
B.Sc, Hons
DPS Noida 1988 — 1990
Andy Sutcliffe's Teleperformance Experience 1998 - 2000
Job Systems Engineer at CBTS
Industry Information Technology and Services
Experience
CBTS April 2014 - Present
CBTS January 2011 - April 2014
NCO Group May 2005 - January 2011
Self-employed December 2001 - June 2007
Siemens 2004 - 2005
Interliant 2000 - 2002
Teleperformance 1998 - 2000
Skills
Linux, Windows Server 2003, Windows Server 2008, Symantec SWS, Citrix Provisioning..., Citrix XenApp, Red Hat Linux, BSD, Apache, HP-UX, AIX, Desktop Administration, SQL Server, MySQL, Python, Unix Shell Scripting, Active Directory, Altiris, System Administration, Windows Server, Citrix, Servers, Server Administration, Linux server..., HPUX 11i, DNS, Linux System..., Technical Support, Storage, Help Desk Support, VMware, VMware ESX, Citrix Metaframe
Education
DeVry University-Ohio 1998 — 1999
Computer Information Systems
CBTS April 2014 - Present
CBTS January 2011 - April 2014
NCO Group May 2005 - January 2011
Self-employed December 2001 - June 2007
Siemens 2004 - 2005
Interliant 2000 - 2002
Teleperformance 1998 - 2000
Skills
Linux, Windows Server 2003, Windows Server 2008, Symantec SWS, Citrix Provisioning..., Citrix XenApp, Red Hat Linux, BSD, Apache, HP-UX, AIX, Desktop Administration, SQL Server, MySQL, Python, Unix Shell Scripting, Active Directory, Altiris, System Administration, Windows Server, Citrix, Servers, Server Administration, Linux server..., HPUX 11i, DNS, Linux System..., Technical Support, Storage, Help Desk Support, VMware, VMware ESX, Citrix Metaframe
Education
DeVry University-Ohio 1998 — 1999
Computer Information Systems
Edward Stilkind Edward Stilkind's Teleperformance Experience September 2010 - December 2010
Job Administrative Assistant, Contracts Department at ConServ Building Services, Inc
Industry Information Services
Experience
Apple One Employment Agency April 2013 - June 2013
Professional Placement Network April 2009 - June 2013
Pitney Bowes Management Services September 2011 - March 2013
Digital Latin America October 2012 - February 2013
Robert half - office team May 2011 - September 2011
Multiple Sclerosis Foundation March 2011 - May 2011
Teleperformance September 2010 - December 2010
US Census Bureau April 2009 - June 2010
Broward County October 2001 - April 2009
Precision Response Corporation October 1998 - April 2001
Skills
MS Office Suite, Data Entry, Copying, Customer Service, Microsoft Office, Program Management, Research, PowerPoint, Public Speaking, Access, Team Leadership, Nonprofits, Event Management, Training, Analysis, Time Management, Leadership, Editing, Data Analysis, Administrative..., Management, Teaching, Team Building, Government, Policy, Outlook, System Administration, Networking
Education
University of Maryland College Park 1984 — 1987
B.A., Radio-TV-Film
University of the District of Columbia 1982 — 1984
A.S., Computer Science
Earlham College 1980 — 1981
Computer Science
Nova High School 1977 — 1980
Diploma, Mathematics
Apple One Employment Agency April 2013 - June 2013
Professional Placement Network April 2009 - June 2013
Pitney Bowes Management Services September 2011 - March 2013
Digital Latin America October 2012 - February 2013
Robert half - office team May 2011 - September 2011
Multiple Sclerosis Foundation March 2011 - May 2011
Teleperformance September 2010 - December 2010
US Census Bureau April 2009 - June 2010
Broward County October 2001 - April 2009
Precision Response Corporation October 1998 - April 2001
Skills
MS Office Suite, Data Entry, Copying, Customer Service, Microsoft Office, Program Management, Research, PowerPoint, Public Speaking, Access, Team Leadership, Nonprofits, Event Management, Training, Analysis, Time Management, Leadership, Editing, Data Analysis, Administrative..., Management, Teaching, Team Building, Government, Policy, Outlook, System Administration, Networking
Education
University of Maryland College Park 1984 — 1987
B.A., Radio-TV-Film
University of the District of Columbia 1982 — 1984
A.S., Computer Science
Earlham College 1980 — 1981
Computer Science
Nova High School 1977 — 1980
Diploma, Mathematics
Danny Lasko Danny Lasko's Teleperformance Experience 2006 - July 2011
Job Imaginative Storyteller
Industry Media Production
Experience
StickyPitch Media July 2011 - Present
Danny Lasko January 2007 - Present
Teleperformance 2006 - July 2011
Skills
Writing, Social Media, Video, Storytelling, Creative Writing, Event Management, Strategy, Entrepreneurship, Public Speaking, Copywriting, Speech Writing, Start-ups, Blogging, Presenter, Adobe Creative Suite, Interactive Media, Keynote, Presentations, Voice Over, Presentation Strategy..., Corporate Communications, Marketing Communications, Sales Presentations, B2B Marketing Strategy, Marketing Strategy, New Business Development, Fiction Writing, Disneyland History, Life Application of..., Disneyland Strategies, Ideation, Adult Learning..., Lecturing, Product Marketing, Strategic Planning, Marketing, Digital Marketing, Email Marketing, Management, Project Management, Directing, Event Producing, Executive-level..., Leadership, Lead Generation
Education
University of Utah 2000 — 2005
Bachelor of Science (B.S.), Speech Communication
Dixie State University 1997 — 2000
Speech Communication and Rhetoric
StickyPitch Media July 2011 - Present
Danny Lasko January 2007 - Present
Teleperformance 2006 - July 2011
Skills
Writing, Social Media, Video, Storytelling, Creative Writing, Event Management, Strategy, Entrepreneurship, Public Speaking, Copywriting, Speech Writing, Start-ups, Blogging, Presenter, Adobe Creative Suite, Interactive Media, Keynote, Presentations, Voice Over, Presentation Strategy..., Corporate Communications, Marketing Communications, Sales Presentations, B2B Marketing Strategy, Marketing Strategy, New Business Development, Fiction Writing, Disneyland History, Life Application of..., Disneyland Strategies, Ideation, Adult Learning..., Lecturing, Product Marketing, Strategic Planning, Marketing, Digital Marketing, Email Marketing, Management, Project Management, Directing, Event Producing, Executive-level..., Leadership, Lead Generation
Education
University of Utah 2000 — 2005
Bachelor of Science (B.S.), Speech Communication
Dixie State University 1997 — 2000
Speech Communication and Rhetoric
Deisha Deisha Deisha Deisha's Teleperformance Experience August 2014 - March 2015
Job Student at Davenport University
Industry Internet
Experience
Teleperformance August 2014 - March 2015
Booking.com May 2013 - September 2013
Education
Davenport University 2012 — 2015
Bachelor’s Degree, Legal Assistant/Paralegal
ITT Techincal Insitution 2009 — 2011
Associate’s Degree, Legal Assistant/Paralegal
Ottawa Hills High School 2005 — 2006
High School, Basic Skills and Developmental/Remedial Education, 12th
Teleperformance August 2014 - March 2015
Booking.com May 2013 - September 2013
Education
Davenport University 2012 — 2015
Bachelor’s Degree, Legal Assistant/Paralegal
ITT Techincal Insitution 2009 — 2011
Associate’s Degree, Legal Assistant/Paralegal
Ottawa Hills High School 2005 — 2006
High School, Basic Skills and Developmental/Remedial Education, 12th
Rene Fleites Rene Fleites's Teleperformance Experience March 2003 - February 2007
Job Network Administrator at Charlotte County Board of County Commissioners
Industry Information Technology and Services
Experience
Charlotte County Board of County Commissioners January 2013 - Present
PC Service Experts August 2006 - Present
LYNX Services, LLC. April 2009 - January 2013
Eye Centers of Florida June 2007 - October 2008
Circuit City February 2007 - July 2007
Teleperformance March 2003 - February 2007
Skills
Active Directory, VMware, Windows Server, Networking, DHCP, Technical Support, Microsoft Exchange, SharePoint, Cisco Technologies, Hardware, DNS, Virtualization, Disaster Recovery, Operating Systems, Computer Hardware, Backup Exec, Microsoft Office, SAN, LAN-WAN, Apple, Witness, Data Domain, Group Policy, VPN, Software Documentation, Help Desk Support, Network, Microsoft SQL Server, Verint, Dell PowerEdge Servers, Computer, IT, Wireless Networking, Symantec NetBackup, DFS, HP LeftHand, NetApp FAS3240, Cisco IOS, TDM, Citrix XenApp, IP, MPLS, Point to Point, CTI, Avaya CCE, Avaya Site..., HP Proliant, Tape Libraries, SCCM, WSUS
Education
Florida Gulf Coast University 2007 — 2011
Edison Community College 2003 — 2006
AA, Information Technology
Cape Coral High School 1999 — 2003
High School Diploma
Charlotte County Board of County Commissioners January 2013 - Present
PC Service Experts August 2006 - Present
LYNX Services, LLC. April 2009 - January 2013
Eye Centers of Florida June 2007 - October 2008
Circuit City February 2007 - July 2007
Teleperformance March 2003 - February 2007
Skills
Active Directory, VMware, Windows Server, Networking, DHCP, Technical Support, Microsoft Exchange, SharePoint, Cisco Technologies, Hardware, DNS, Virtualization, Disaster Recovery, Operating Systems, Computer Hardware, Backup Exec, Microsoft Office, SAN, LAN-WAN, Apple, Witness, Data Domain, Group Policy, VPN, Software Documentation, Help Desk Support, Network, Microsoft SQL Server, Verint, Dell PowerEdge Servers, Computer, IT, Wireless Networking, Symantec NetBackup, DFS, HP LeftHand, NetApp FAS3240, Cisco IOS, TDM, Citrix XenApp, IP, MPLS, Point to Point, CTI, Avaya CCE, Avaya Site..., HP Proliant, Tape Libraries, SCCM, WSUS
Education
Florida Gulf Coast University 2007 — 2011
Edison Community College 2003 — 2006
AA, Information Technology
Cape Coral High School 1999 — 2003
High School Diploma
Brittney Griffin Brittney Griffin's Teleperformance Experience February 2014 - Present
Job Customer Service Representative at Teleperformance
Industry Outsourcing/Offshoring
Experience
Teleperformance February 2014 - Present
Teen Transitional Outreach July 2010 - January 2013
Skills
Customer Satisfaction, Training, Call Centers, Customer Service, Team Management, Customer Experience, Team Leadership, Leadership, Sales, Process Improvement
Education
Darton College 2015 — 2019
Forensic Psychology
Darton College 2013 — 2017
Bachelor of Applied Science (B.A.Sc.), Criminalistics and Criminal Science
Darton College 2013 — 2017
Bachelor of Applied Science (B.A.Sc.), Forensic Psychology
Teleperformance February 2014 - Present
Teen Transitional Outreach July 2010 - January 2013
Skills
Customer Satisfaction, Training, Call Centers, Customer Service, Team Management, Customer Experience, Team Leadership, Leadership, Sales, Process Improvement
Education
Darton College 2015 — 2019
Forensic Psychology
Darton College 2013 — 2017
Bachelor of Applied Science (B.A.Sc.), Criminalistics and Criminal Science
Darton College 2013 — 2017
Bachelor of Applied Science (B.A.Sc.), Forensic Psychology
Brandon Fleenor's Teleperformance Experience September 2013 - Present
Job Recruiting Assistant at Teleperformance
Industry Outsourcing/Offshoring
Experience
Teleperformance September 2013 - Present
Walmart June 2013 - August 2013
K-VA-T Food City May 2011 - March 2013
Skills
Management, Customer Service, Team Leadership, Recruiting, Customer Satisfaction, Policy, Sales, Microsoft Office, Public Speaking, Telecommunications, Problem Solving, Internet Recruiting, Building Relationships
Education
East Tennessee State University 2009 — 2013
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
Teleperformance September 2013 - Present
Walmart June 2013 - August 2013
K-VA-T Food City May 2011 - March 2013
Skills
Management, Customer Service, Team Leadership, Recruiting, Customer Satisfaction, Policy, Sales, Microsoft Office, Public Speaking, Telecommunications, Problem Solving, Internet Recruiting, Building Relationships
Education
East Tennessee State University 2009 — 2013
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
Inassco Kendrick's Teleperformance Experience November 2007 - April 2014
Job Experienced Customer Service Manager
Industry Outsourcing/Offshoring
Experience
Dish Network May 2014 - June 2015
Teleperformance November 2007 - April 2014
Education
DeVry University 2015 — 2017
Bachelor’s Degree, Business Administration and Management, General, 3.9
Dish Network May 2014 - June 2015
Teleperformance November 2007 - April 2014
Education
DeVry University 2015 — 2017
Bachelor’s Degree, Business Administration and Management, General, 3.9
Yoseph Elmusleh's Teleperformance Experience October 2009 - December 2010
Job Multimedia | Graphic Designer
Industry Graphic Design
Experience
Archive Data Solutions January 2015 - Present
Freelance Designer / Self Employed October 2014 - Present
Gyro Express March 2011 - Present
Teleperformance October 2009 - December 2010
Texas Roadhouse September 2004 - August 2008
Skills
Arabic, Web Design, Logo Design, Multimedia, Image Manipulation, Microsoft Office, Customer Service, Management, Time Management, Facebook, Editing, Teamwork, Social Networking, Video Editing, Social Media, Photography, Digital Photography, Team Leadership, Creative Writing, Adobe Creative Suite, Photoshop, Illustrator
Education
Franklin University 2011 — 2014
Bachelors of Science, Multimedia Design, A
Columbus State 2006 — 2010
Associate of Science (A.S.), Intermedia/Multimedia
Archive Data Solutions January 2015 - Present
Freelance Designer / Self Employed October 2014 - Present
Gyro Express March 2011 - Present
Teleperformance October 2009 - December 2010
Texas Roadhouse September 2004 - August 2008
Skills
Arabic, Web Design, Logo Design, Multimedia, Image Manipulation, Microsoft Office, Customer Service, Management, Time Management, Facebook, Editing, Teamwork, Social Networking, Video Editing, Social Media, Photography, Digital Photography, Team Leadership, Creative Writing, Adobe Creative Suite, Photoshop, Illustrator
Education
Franklin University 2011 — 2014
Bachelors of Science, Multimedia Design, A
Columbus State 2006 — 2010
Associate of Science (A.S.), Intermedia/Multimedia
Dayne Simpson Dayne Simpson's Teleperformance Experience September 2006 - April 2007
Job Business Management
Industry Management Consulting
Experience
FedEx Ground June 2008 - December 2014
Teleperformance September 2006 - April 2007
Skills
Customer Service, Sales Management, Typing, Management, Commercial Driving, Service Delivery, Sales, Retail, Banking
Education
DeVry University 2009 — 2012
Bachelor's degree, Business Administration and Management, A-
FedEx Ground June 2008 - December 2014
Teleperformance September 2006 - April 2007
Skills
Customer Service, Sales Management, Typing, Management, Commercial Driving, Service Delivery, Sales, Retail, Banking
Education
DeVry University 2009 — 2012
Bachelor's degree, Business Administration and Management, A-
Caren Andrews's Teleperformance Experience
Job Technical Support Trainer & Subject Matter Expert at Teleperformance
Industry Outsourcing/Offshoring
Experience
Teleperformance
Skills
Customer Service, Management, Training, Team Management, Call Centers, Team Leadership, BPO, Employee Engagement, Employee Training, Outsourcing, Performance Management, Training Delivery, Vendor Management, Process Improvement, Change Management
Education
DeVry University 2003 — 2007
Bachelor's Degree, Networks & Communications Management
St. Croix Vocational School 1999 — 2003
Computer Information Systems Certificate, Computer and Information Systems
Teleperformance
Skills
Customer Service, Management, Training, Team Management, Call Centers, Team Leadership, BPO, Employee Engagement, Employee Training, Outsourcing, Performance Management, Training Delivery, Vendor Management, Process Improvement, Change Management
Education
DeVry University 2003 — 2007
Bachelor's Degree, Networks & Communications Management
St. Croix Vocational School 1999 — 2003
Computer Information Systems Certificate, Computer and Information Systems
adil belhachemi's Teleperformance Experience November 2007 - April 2008
Job Student at Université du Québec Ecole de Technologie supérieure
Industry Information Technology and Services
Experience
Bell Technical Solutions December 2010 - Present
Alstom Transport 2014 - 2014
Teleperformance November 2007 - April 2008
Skills
Programming, Windows, Troubleshooting, Networking, Telecommunications, Customer Service, Teamwork, Linux, Java, HTML, CSS, Microsoft Office, Microsoft Windows
Education
Université du Québec - Ecole de Technologie supérieure 2010 — 2014
LaSalle College 2007 — 2008
attestation d'étude collegiale (AEC), Telephonie IP
Bell Technical Solutions December 2010 - Present
Alstom Transport 2014 - 2014
Teleperformance November 2007 - April 2008
Skills
Programming, Windows, Troubleshooting, Networking, Telecommunications, Customer Service, Teamwork, Linux, Java, HTML, CSS, Microsoft Office, Microsoft Windows
Education
Université du Québec - Ecole de Technologie supérieure 2010 — 2014
LaSalle College 2007 — 2008
attestation d'étude collegiale (AEC), Telephonie IP
Kelsey Goodman's Teleperformance Experience August 2013 - January 2014
Job Genius Finder/Recruiter at EPITEC
Industry Human Resources
Experience
Lexus Of Ann Arbor July 2015 - Present
EPITEC April 2015 - July 2015
Employment Plus February 2014 - April 2015
Teleperformance August 2013 - January 2014
Autism Collaborative Center May 2013 - August 2013
Eastern Michigan University African American Studies Department September 2012 - April 2013
Phi Sigma Pi National Honors Fraternity 2012 - 2013
NAACP-EMU 2009 - 2013
Eastern Michigan University Campus Life March 2010 - August 2012
Eastern Michigan University Admissions Visit Programs September 2009 - April 2012
Skills
Leadership, Higher Education, Community Outreach, Program Management, Public Speaking, Student Affairs, Microsoft Office, Customer Service, Event Planning, Fundraising, Teaching, PowerPoint, Nonprofits, Student Development, Research, Volunteer Management, Program Development, Student Leadership, Data Entry, Academic Advising, Recruiting, College Recruiting
Education
Eastern Michigan University 2009 — 2013
Bachelor of Science (BS), Political Science/ African American Studies
Eastern Michigan University 2009 — 2013
BS in Political Science and BS in Afrology and African American Studies
Lexus Of Ann Arbor July 2015 - Present
EPITEC April 2015 - July 2015
Employment Plus February 2014 - April 2015
Teleperformance August 2013 - January 2014
Autism Collaborative Center May 2013 - August 2013
Eastern Michigan University African American Studies Department September 2012 - April 2013
Phi Sigma Pi National Honors Fraternity 2012 - 2013
NAACP-EMU 2009 - 2013
Eastern Michigan University Campus Life March 2010 - August 2012
Eastern Michigan University Admissions Visit Programs September 2009 - April 2012
Skills
Leadership, Higher Education, Community Outreach, Program Management, Public Speaking, Student Affairs, Microsoft Office, Customer Service, Event Planning, Fundraising, Teaching, PowerPoint, Nonprofits, Student Development, Research, Volunteer Management, Program Development, Student Leadership, Data Entry, Academic Advising, Recruiting, College Recruiting
Education
Eastern Michigan University 2009 — 2013
Bachelor of Science (BS), Political Science/ African American Studies
Eastern Michigan University 2009 — 2013
BS in Political Science and BS in Afrology and African American Studies
Chris Janiszewski Chris Janiszewski's Teleperformance Experience October 2005 - March 2006
Job IT Consultant at IBM/Lenovo
Industry Computer Software
Experience
Red Hat August 2015 - Present
IBM/Lenovo January 2014 - July 2015
IBM January 2012 - January 2014
IBM June 2008 - January 2012
Desco LLC April 2006 - June 2008
Teleperformance October 2005 - March 2006
Skills
Operating Systems, Linux, TCP/IP, Perl, Software Development, SQL, Software Engineering, Technical Support, Databases, System Administration, Java, Network Administration, z/OS, Windows Server, DB2, Unix, Mainframe, Microsoft SQL Server, REXX, Troubleshooting, OS X, Web Design, Server Architecture, Windows, Computer Hardware, ERP, Management, z/VM, Python, JCL, Systems Programming, Testing, Storage Management, Networking, zSeries, Crystal Reports, xCAT, Cloud Computing, Team Leadership, System Testing
Education
Marist College 2010 — 2012
Master of Science (M.S.), Management Information Systems, General
Edison Community College 2006 — 2008
Accounting
2001 — 2004
Bachelor, Computer Science
Marist College
Master of Science (M.S.), Management Information Systems, General
Red Hat August 2015 - Present
IBM/Lenovo January 2014 - July 2015
IBM January 2012 - January 2014
IBM June 2008 - January 2012
Desco LLC April 2006 - June 2008
Teleperformance October 2005 - March 2006
Skills
Operating Systems, Linux, TCP/IP, Perl, Software Development, SQL, Software Engineering, Technical Support, Databases, System Administration, Java, Network Administration, z/OS, Windows Server, DB2, Unix, Mainframe, Microsoft SQL Server, REXX, Troubleshooting, OS X, Web Design, Server Architecture, Windows, Computer Hardware, ERP, Management, z/VM, Python, JCL, Systems Programming, Testing, Storage Management, Networking, zSeries, Crystal Reports, xCAT, Cloud Computing, Team Leadership, System Testing
Education
Marist College 2010 — 2012
Master of Science (M.S.), Management Information Systems, General
Edison Community College 2006 — 2008
Accounting
2001 — 2004
Bachelor, Computer Science
Marist College
Master of Science (M.S.), Management Information Systems, General
Marc Palumbo Marc Palumbo's Teleperformance Experience April 2011 - August 2013
Job Director (Leader) Microsoft Services Information Protection & Governance at Microsoft
Industry Information Technology and Services
Experience
Microsoft March 2014 - Present
Microsoft September 2013 - March 2014
Teleperformance April 2011 - August 2013
Teleperformance USA September 2009 - April 2011
AllianceOne, Inc. May 2006 - September 2009
Skills
PCI DSS, Security Audits, Security, Information Security..., ISO 27001, Data Center, Information Security, Security Awareness, IT Management, CISSP, Disaster Recovery, Risk Assessment, Vulnerability Management, Vulnerability Assessment, IT Operations, Network Security, Computer Security, Business Continuity, Security Policy, Firewalls, Penetration Testing
Education
East Stroudsburg University of Pennsylvania 2002 — 2006
Bachelor of Science, Computer Science and Computer Security
Microsoft March 2014 - Present
Microsoft September 2013 - March 2014
Teleperformance April 2011 - August 2013
Teleperformance USA September 2009 - April 2011
AllianceOne, Inc. May 2006 - September 2009
Skills
PCI DSS, Security Audits, Security, Information Security..., ISO 27001, Data Center, Information Security, Security Awareness, IT Management, CISSP, Disaster Recovery, Risk Assessment, Vulnerability Management, Vulnerability Assessment, IT Operations, Network Security, Computer Security, Business Continuity, Security Policy, Firewalls, Penetration Testing
Education
East Stroudsburg University of Pennsylvania 2002 — 2006
Bachelor of Science, Computer Science and Computer Security
V'dell Garrett V'dell Garrett's Teleperformance Experience August 2013 - December 2013
Job Student at Eastern Michigan University
Industry Telecommunications
Experience
Teleperformance August 2013 - December 2013
Henry Ford Village March 2007 - September 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Java, Windows, Matlab, Event Planning, Time Management, Team Leadership, Call Centers, Customer Satisfaction, Leadership, Sales, Troubleshooting
Education
Eastern Michigan University 2009 — 2014
Associate's degree, Communication, General
Teleperformance August 2013 - December 2013
Henry Ford Village March 2007 - September 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Java, Windows, Matlab, Event Planning, Time Management, Team Leadership, Call Centers, Customer Satisfaction, Leadership, Sales, Troubleshooting
Education
Eastern Michigan University 2009 — 2014
Associate's degree, Communication, General
James Garfolo James Garfolo's Teleperformance Experience February 2013 - March 2013
Job Team Lead, Software Analyst, Tech Deployment, and IT Professional
Industry Information Technology and Services
Experience
The Wendy's Company February 2015 - Present
The Wendy's Company July 2013 - February 2015
Whispering Lake Grove, ADF January 2007 - December 2013
Sarcom April 2013 - June 2013
Teleperformance February 2013 - March 2013
Edinboro University of Pennsylvania July 2011 - December 2012
Skills
Troubleshooting, HTML, Active Directory, Linux, Computer Hardware, Customer Service, Windows, Windows 7, Access, Training, Databases, Research, Microsoft Excel, PowerPoint, C++, Web Design, Windows XP Pro, Computer Maintenance, Enterprise Software, TurningPoint, Smartboard, Ghost Imaging, Windows Vista, Remote Desktop, Computer Repair, Digital Audio, Digital Video, A/V systems, A/V Installation, Extron, Break Fix, Citrix, SharePoint, Servers, Hardware, Software Installation, Management, Technical Support, Networking, Leadership, Software Documentation
Education
Edinboro University of Pennsylvania 2011 — 2012
Bachelor of Science (BS), Software Engineering
Penn Hills Senior High School 1998 — 2002
The Wendy's Company February 2015 - Present
The Wendy's Company July 2013 - February 2015
Whispering Lake Grove, ADF January 2007 - December 2013
Sarcom April 2013 - June 2013
Teleperformance February 2013 - March 2013
Edinboro University of Pennsylvania July 2011 - December 2012
Skills
Troubleshooting, HTML, Active Directory, Linux, Computer Hardware, Customer Service, Windows, Windows 7, Access, Training, Databases, Research, Microsoft Excel, PowerPoint, C++, Web Design, Windows XP Pro, Computer Maintenance, Enterprise Software, TurningPoint, Smartboard, Ghost Imaging, Windows Vista, Remote Desktop, Computer Repair, Digital Audio, Digital Video, A/V systems, A/V Installation, Extron, Break Fix, Citrix, SharePoint, Servers, Hardware, Software Installation, Management, Technical Support, Networking, Leadership, Software Documentation
Education
Edinboro University of Pennsylvania 2011 — 2012
Bachelor of Science (BS), Software Engineering
Penn Hills Senior High School 1998 — 2002
Tori Semyonova's Teleperformance Experience August 2011 - August 2012
Job Currently Seeking New and Challenging Opportunities
Industry Outsourcing/Offshoring
Experience
MarketStar May 2012 - February 2015
The Home Depot 2012 - 2013
The Home Depot 2012 - 2013
Teleperformance August 2011 - August 2012
Manheim 2007 - 2008
Skills
Onboarding, Recruiting, Applicant Tracking..., Talent Acquisition, College Recruiting, Technical Recruiting, Internet Recruiting, Employee Relations, Talent Management, Sourcing, Temporary Placement, Screening, Interviews, Training, Performance Management, Hiring, Management, Sales, Call Centers, Account Management, Customer Service, Customer Satisfaction
Education
Eagle Gate College-Layton 2008 — 2010
Associate of Science, Medical Insurance Coding Specialist/Coder
MarketStar May 2012 - February 2015
The Home Depot 2012 - 2013
The Home Depot 2012 - 2013
Teleperformance August 2011 - August 2012
Manheim 2007 - 2008
Skills
Onboarding, Recruiting, Applicant Tracking..., Talent Acquisition, College Recruiting, Technical Recruiting, Internet Recruiting, Employee Relations, Talent Management, Sourcing, Temporary Placement, Screening, Interviews, Training, Performance Management, Hiring, Management, Sales, Call Centers, Account Management, Customer Service, Customer Satisfaction
Education
Eagle Gate College-Layton 2008 — 2010
Associate of Science, Medical Insurance Coding Specialist/Coder
Amber Harmon's Teleperformance Experience July 2008 - August 2009
Job Dental Assistant
Industry Wireless
Experience
Hospitality Dental April 2015 - June 2015
Wireless Advocates August 2011 - June 2015
Sprint August 2009 - August 2011
Teleperformance July 2008 - August 2009
Skills
Customer Service..., Microsoft Office, Microsoft Excel, Microsoft Word, Social Networking, Outside Sales, Mac OS
Education
Concorde Career College-San Bernardino 2014 — 2015
Associate’s Degree, Dental Assisting/Assistant, 4.0
University of Phoenix 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management
Idaho State University 2009 — 2011
Physical Therapy/Therapist
Hospitality Dental April 2015 - June 2015
Wireless Advocates August 2011 - June 2015
Sprint August 2009 - August 2011
Teleperformance July 2008 - August 2009
Skills
Customer Service..., Microsoft Office, Microsoft Excel, Microsoft Word, Social Networking, Outside Sales, Mac OS
Education
Concorde Career College-San Bernardino 2014 — 2015
Associate’s Degree, Dental Assisting/Assistant, 4.0
University of Phoenix 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management
Idaho State University 2009 — 2011
Physical Therapy/Therapist
Jean Bruny's Teleperformance Experience August 2010 - January 2012
Job Siebel Administrator at Commonwealth Brands, Inc.
Industry Tobacco
Experience
Commonwealth Brands, Inc. January 2012 - Present
Teleperformance August 2010 - January 2012
Gedaman Network Solutions August 2011 - September 2011
ARC Broward Electronics Recycling Services March 2010 - June 2010
Comp Express November 2007 - January 2010
Skills
FMCG, Process Improvement, Competitive Analysis, Business Development, Pricing, Market Research, Brand Management, SAP, Forecasting, Merchandising, Distributors, Customer Insight, Strategic Planning, Contract Negotiation, Key Account Development, Management, Leadership, Market Planning, Retail, Project Management, Key Account Management, Consumer Products, Market Analysis, Product Development, Business Planning, Team Leadership, Business Strategy, Recruiting, B2B, Marketing Strategy, Direct Sales, P&L Management, Coaching, Sales, Trade Marketing, Sales Operations, Budgets, Sales Management, New Business Development, Marketing Management, Distributed Team..., Marketing, Account Management, Cross-functional Team..., Inventory Management
Education
DeVry University's Keller Graduate School of Management-Florida 2013 — 2015
Masters of Computer Science, Information Systems Management
DeVry University 2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Computer and Information Sciences and Support Services
Everest University 2007 — 2009
Associate’s in Computer Information Science, Concentration in Computer Programming
Atlantic Technical High School 2007 — 2008
High School Diploma
Commonwealth Brands, Inc. January 2012 - Present
Teleperformance August 2010 - January 2012
Gedaman Network Solutions August 2011 - September 2011
ARC Broward Electronics Recycling Services March 2010 - June 2010
Comp Express November 2007 - January 2010
Skills
FMCG, Process Improvement, Competitive Analysis, Business Development, Pricing, Market Research, Brand Management, SAP, Forecasting, Merchandising, Distributors, Customer Insight, Strategic Planning, Contract Negotiation, Key Account Development, Management, Leadership, Market Planning, Retail, Project Management, Key Account Management, Consumer Products, Market Analysis, Product Development, Business Planning, Team Leadership, Business Strategy, Recruiting, B2B, Marketing Strategy, Direct Sales, P&L Management, Coaching, Sales, Trade Marketing, Sales Operations, Budgets, Sales Management, New Business Development, Marketing Management, Distributed Team..., Marketing, Account Management, Cross-functional Team..., Inventory Management
Education
DeVry University's Keller Graduate School of Management-Florida 2013 — 2015
Masters of Computer Science, Information Systems Management
DeVry University 2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Computer and Information Sciences and Support Services
Everest University 2007 — 2009
Associate’s in Computer Information Science, Concentration in Computer Programming
Atlantic Technical High School 2007 — 2008
High School Diploma
Ayrton Maia Neto's Teleperformance Experience October 2003 - May 2004
Job Manager at Prism Healthcare Partners LTD
Industry Management Consulting
Experience
Prism Healthcare Partners LTD October 2013 - Present
Slalom Consulting July 2011 - September 2013
Noble Systems October 2007 - July 2011
Noble Systems Corporation 2007 - 2007
Noble Systems 2004 - 2007
Teleperformance October 2003 - May 2004
M4U January 2000 - April 2002
PUC-Rio January 1999 - February 2001
Accenture May 1997 - April 1998
Skills
Product Management, Telecommunications, Enterprise Software, Strategy, Management Consulting, Business Analysis, Project Management, Consulting, Business Process..., Call Center, Project Planning, Software Development, Process Improvement, Management, Integration, Mobile Applications, IVR, Call Centers, Business Development, Outsourcing, Requirements Analysis, VoIP, E-commerce, IT Strategy, Solution Architecture, Vendor Management, Telephony, SaaS, Business Intelligence, Cloud Computing, Software Project..., Professional Services, Pre-sales, Predictive Dialers, SIP, Linux, Tableau, Analytics
Education
Emory University - Goizueta Business School 2011 — 2012
MBA, Business Administration
Pontifícia Universidade Católica do Rio de Janeiro 1998 — 2000
Master, Computer Science
Pontifícia Universidade Católica do Rio de Janeiro 1992 — 1997
Bachelor, Computer Engineer
Prism Healthcare Partners LTD October 2013 - Present
Slalom Consulting July 2011 - September 2013
Noble Systems October 2007 - July 2011
Noble Systems Corporation 2007 - 2007
Noble Systems 2004 - 2007
Teleperformance October 2003 - May 2004
M4U January 2000 - April 2002
PUC-Rio January 1999 - February 2001
Accenture May 1997 - April 1998
Skills
Product Management, Telecommunications, Enterprise Software, Strategy, Management Consulting, Business Analysis, Project Management, Consulting, Business Process..., Call Center, Project Planning, Software Development, Process Improvement, Management, Integration, Mobile Applications, IVR, Call Centers, Business Development, Outsourcing, Requirements Analysis, VoIP, E-commerce, IT Strategy, Solution Architecture, Vendor Management, Telephony, SaaS, Business Intelligence, Cloud Computing, Software Project..., Professional Services, Pre-sales, Predictive Dialers, SIP, Linux, Tableau, Analytics
Education
Emory University - Goizueta Business School 2011 — 2012
MBA, Business Administration
Pontifícia Universidade Católica do Rio de Janeiro 1998 — 2000
Master, Computer Science
Pontifícia Universidade Católica do Rio de Janeiro 1992 — 1997
Bachelor, Computer Engineer
Leah McDaniel Leah McDaniel's Teleperformance Experience June 2013 - April 2014
Job Cashier at Busch's Inc
Industry Higher Education
Experience
Busch's Inc September 2014 - Present
Kmart Corporation May 2013 - August 2014
Teleperformance June 2013 - April 2014
Skills
Communication, Microsoft Office, Customer Service, Customer Satisfaction, Team Motivation, Performance Motivation, Leadership, Team Leadership, Note Taking, Event Planning, Cash Handling, Cash Management, Cashiering, Bookkeeping, PowerPoint, Public Speaking, Editing
Education
Eastern Michigan University 2014 — 2016
Psychology, Senior
Washtenaw Community College 2012 — 2014
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Busch's Inc September 2014 - Present
Kmart Corporation May 2013 - August 2014
Teleperformance June 2013 - April 2014
Skills
Communication, Microsoft Office, Customer Service, Customer Satisfaction, Team Motivation, Performance Motivation, Leadership, Team Leadership, Note Taking, Event Planning, Cash Handling, Cash Management, Cashiering, Bookkeeping, PowerPoint, Public Speaking, Editing
Education
Eastern Michigan University 2014 — 2016
Psychology, Senior
Washtenaw Community College 2012 — 2014
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Lorna Friemoth's Teleperformance Experience March 2004 - August 2006
Job IT Support Analyst Tier 2 at Worthington Industries
Industry Information Technology and Services
Experience
Worthington Industries February 2015 - Present
Worthington Industries January 2012 - Present
Information Control Company July 2007 - January 2012
Wendys International February 2008 - February 2011
Gardner Incorporated August 2006 - July 2007
Teleperformance March 2004 - August 2006
Skills
TCP/IP, DNS, XP, Active Directory, Troubleshooting, Technical Support, Hardware, Network Administration, Networking, Software Installation, Windows 7, VPN, VMware, Windows Server, Computer Hardware, Disaster Recovery, System Administration, Operating Systems, Windows XP, Help Desk Support, Technical Documentation, SharePoint, Oracle E-Business Suite, JDE One World, Continuous Improvement, Laptops, Quality Assurance, Windows
Education
DeVry University 2014 — 2015
Bachelor’s Degree, Business Information Systems - Technical Management, 3.57GPA
DeVRY University 2007 — 2009
Computer and Information Sciences and Support Services
Worthington Industries February 2015 - Present
Worthington Industries January 2012 - Present
Information Control Company July 2007 - January 2012
Wendys International February 2008 - February 2011
Gardner Incorporated August 2006 - July 2007
Teleperformance March 2004 - August 2006
Skills
TCP/IP, DNS, XP, Active Directory, Troubleshooting, Technical Support, Hardware, Network Administration, Networking, Software Installation, Windows 7, VPN, VMware, Windows Server, Computer Hardware, Disaster Recovery, System Administration, Operating Systems, Windows XP, Help Desk Support, Technical Documentation, SharePoint, Oracle E-Business Suite, JDE One World, Continuous Improvement, Laptops, Quality Assurance, Windows
Education
DeVry University 2014 — 2015
Bachelor’s Degree, Business Information Systems - Technical Management, 3.57GPA
DeVRY University 2007 — 2009
Computer and Information Sciences and Support Services
Lloyd Felix Lloyd Felix's Teleperformance Experience 2012 - 2013
Job Video Production Specialist
Industry Media Production
Experience
Executive Interviews : The leading licencing agency for TV news Interviews around the world. November 2013 - Present
Teleperformance 2012 - 2013
First La Media Bankers 2012 - 2012
First La Media Bankers 2012 - 2012
Gap Inc. 2011 - 2012
Odesk Conquest Real Estate Group 2010 - 2011
Texas Instruments 2009 - 2010
M&G Electronics Corporation 2009 - 2009
Skills
Video Editing, Video Production, Energetic team player, Time Management, Timely Decision Making, Quality Control, Microsoft Word, Warehousing, Microsoft Excel, Electricians, Typing, YouTube, Microsoft Office, Office Administration, Office Management, Apparel, Android, Customer Service, Social Media, Fitness, Food & Beverage, Graphic Design, Hardware, Hospitality Management, Social Networking, Windows 7, Norton Internet Security, Multimedia, Facebook, Packers, Inventory Control, Sales, Computer Security, Computer Network..., Computer Repair, Computer Hardware, Computers, Forklift Operator, Tagalog, English, Consumer Electronics, Cable Television, Cable Modems, Networking
Education
De La Salle University 2010 — 2010
Certificate, Industrial Electronics Technology/Technician
De La Salle University 2003 — 2009
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering
Executive Interviews : The leading licencing agency for TV news Interviews around the world. November 2013 - Present
Teleperformance 2012 - 2013
First La Media Bankers 2012 - 2012
First La Media Bankers 2012 - 2012
Gap Inc. 2011 - 2012
Odesk Conquest Real Estate Group 2010 - 2011
Texas Instruments 2009 - 2010
M&G Electronics Corporation 2009 - 2009
Skills
Video Editing, Video Production, Energetic team player, Time Management, Timely Decision Making, Quality Control, Microsoft Word, Warehousing, Microsoft Excel, Electricians, Typing, YouTube, Microsoft Office, Office Administration, Office Management, Apparel, Android, Customer Service, Social Media, Fitness, Food & Beverage, Graphic Design, Hardware, Hospitality Management, Social Networking, Windows 7, Norton Internet Security, Multimedia, Facebook, Packers, Inventory Control, Sales, Computer Security, Computer Network..., Computer Repair, Computer Hardware, Computers, Forklift Operator, Tagalog, English, Consumer Electronics, Cable Television, Cable Modems, Networking
Education
De La Salle University 2010 — 2010
Certificate, Industrial Electronics Technology/Technician
De La Salle University 2003 — 2009
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering
Peter Molnar Peter Molnar's Teleperformance Experience January 2010 - February 2011
Job realtor at Avatar Real Estate Services
Industry Information Technology and Services
Experience
Avatar Real Estate Services May 2015 - Present
Premier Cleaning Tools Kft, April 2013 - Present
Metaserve Kft. September 2013 - April 2015
Metaserve Kft. 2013 - 2015
Fleming Europe 2013 - 2013
Piato Kft. March 2011 - August 2012
Teleperformance January 2010 - February 2011
eeeBID Kft 2007 - 2008
Skills
Microsoft Office, Customer Service, Music, Management, Team Management, Strategic Thinking, Sales, Teamwork, Market Research, Outsourcing, Creative Problem Solving
Education
Eötvös Loránd Tudományegyetem 2000 — 2005
4 year completed, Geology/Earth Science, General
Pecsi Tudomanyegyetem 1996 — 1998
2 years completed, Geography
Babits Mihály Gimnázium, Pécs 1990 — 1995
school leaving exam
Cambridge Advanced English
Continuo Music Conservatory
Mezőszél Úti Általános Iskola (primary school)
Avatar Real Estate Services May 2015 - Present
Premier Cleaning Tools Kft, April 2013 - Present
Metaserve Kft. September 2013 - April 2015
Metaserve Kft. 2013 - 2015
Fleming Europe 2013 - 2013
Piato Kft. March 2011 - August 2012
Teleperformance January 2010 - February 2011
eeeBID Kft 2007 - 2008
Skills
Microsoft Office, Customer Service, Music, Management, Team Management, Strategic Thinking, Sales, Teamwork, Market Research, Outsourcing, Creative Problem Solving
Education
Eötvös Loránd Tudományegyetem 2000 — 2005
4 year completed, Geology/Earth Science, General
Pecsi Tudomanyegyetem 1996 — 1998
2 years completed, Geography
Babits Mihály Gimnázium, Pécs 1990 — 1995
school leaving exam
Cambridge Advanced English
Continuo Music Conservatory
Mezőszél Úti Általános Iskola (primary school)
Christopher Amberger Christopher Amberger's Teleperformance Experience June 2011 - February 2012
Job
Industry Military
Experience
Pumping ink tattoo June 2012 - March 2013
Teleperformance June 2011 - February 2012
US Army September 2008 - June 2011
US Army January 2004 - September 2008
Army National Guard February 2002 - January 2004
Skills
Combat Engineering, Explosives Detection, Explosives, Explosives Safety, Convoy Security, Force Protection, Security Clearance, Security, Combatives, Gunsmithing, Marksmanship, Combat Life Saver, Sterilization, Aseptic Processing, Aseptic Technique, Piercing, Jewelry, Phone Etiquette, Windows & Mac operating..., Technical Support, Customer Service, Military Experience, Operational Planning, Afghanistan, Combat, Organizational..., Leadership, Military
Education
El Paso Community College 2013 — 2015
Business Administration and Management, General
Norris city - Omaha - Enfield High School 2000 — 2003
Norris city 1999 — 2003
Pumping ink tattoo June 2012 - March 2013
Teleperformance June 2011 - February 2012
US Army September 2008 - June 2011
US Army January 2004 - September 2008
Army National Guard February 2002 - January 2004
Skills
Combat Engineering, Explosives Detection, Explosives, Explosives Safety, Convoy Security, Force Protection, Security Clearance, Security, Combatives, Gunsmithing, Marksmanship, Combat Life Saver, Sterilization, Aseptic Processing, Aseptic Technique, Piercing, Jewelry, Phone Etiquette, Windows & Mac operating..., Technical Support, Customer Service, Military Experience, Operational Planning, Afghanistan, Combat, Organizational..., Leadership, Military
Education
El Paso Community College 2013 — 2015
Business Administration and Management, General
Norris city - Omaha - Enfield High School 2000 — 2003
Norris city 1999 — 2003
Heather Hawk's Teleperformance Experience February 2002 - December 2007
Job Advocate, Peer Specialist, ADA Coordinator Heather Hawk
Industry Professional Training & Coaching
Experience
Hawk Advocates May 2015 - Present
NAMI Collier January 2013 - Present
Family Network on Disabilities March 2012 - December 2012
Florida Peer Network June 2011 - August 2012
CenturyLink February 2008 - October 2011
Teleperformance February 2002 - December 2007
Skills
IEP, Special Education..., 504 Plans, Disabilities, Social Services, Advocacy, Disability Rights, Information & Referral, Special Education, Peer Mentoring, Child Advocacy, Americans with..., Youth Advocacy, Student Accommodation, Parent-Teacher..., Student Discipline, Parent Coaching, Educational Consulting, Mental Health, Conflict Resolution, Peer Support, Networking, Public Speaking, Customer Service, Software Installation, Training, Workforce Management, Technical Support, Customer Satisfaction, Software Documentation, Quality Assurance, Team Building, Nonprofits, Call Center, Adult Education, Supervising, Program Development, Leadership, Support Groups, Faciltation, Call Centers, Developmental..., Learning Disabilities, Leadership Development, Community Outreach, Mental Health Advocacy
Education
William & Mary Law Institute of Special Education Advocacy 2015 — 2015
Certificate
University of Central Florida 2009 — 2013
Multi/Interdisciplinary Studies
Edison Community College 2006 — 2009
Associate of Arts (A.A.)
City of Auburn's 2015 Accessibility Conference
Certificate of Attendance, ADA Standards for Accessible Design
Hawk Advocates May 2015 - Present
NAMI Collier January 2013 - Present
Family Network on Disabilities March 2012 - December 2012
Florida Peer Network June 2011 - August 2012
CenturyLink February 2008 - October 2011
Teleperformance February 2002 - December 2007
Skills
IEP, Special Education..., 504 Plans, Disabilities, Social Services, Advocacy, Disability Rights, Information & Referral, Special Education, Peer Mentoring, Child Advocacy, Americans with..., Youth Advocacy, Student Accommodation, Parent-Teacher..., Student Discipline, Parent Coaching, Educational Consulting, Mental Health, Conflict Resolution, Peer Support, Networking, Public Speaking, Customer Service, Software Installation, Training, Workforce Management, Technical Support, Customer Satisfaction, Software Documentation, Quality Assurance, Team Building, Nonprofits, Call Center, Adult Education, Supervising, Program Development, Leadership, Support Groups, Faciltation, Call Centers, Developmental..., Learning Disabilities, Leadership Development, Community Outreach, Mental Health Advocacy
Education
William & Mary Law Institute of Special Education Advocacy 2015 — 2015
Certificate
University of Central Florida 2009 — 2013
Multi/Interdisciplinary Studies
Edison Community College 2006 — 2009
Associate of Arts (A.A.)
City of Auburn's 2015 Accessibility Conference
Certificate of Attendance, ADA Standards for Accessible Design
Ethan Schmidt Ethan Schmidt's Teleperformance Experience August 2011 - April 2014
Job Service Technician at MacLife Boise
Industry Music
Experience
Radio Boise September 2014 - Present
MacLife Boise April 2014 - Present
First United Methodist Church of Boise January 2011 - Present
Teleperformance August 2011 - April 2014
4th Street Recording June 2009 - August 2010
Dick's Sporting Goods February 2009 - May 2009
Skills
Music Production, Music, Songwriting, Audio Engineering, Recording, Audio Editing, Pro Tools, Sound Design, Logic Pro, Audio Post Production, Microsoft Office, Sound, Sound Editing, Live Sound, Studio Recording, Music Industry, Customer Service
Education
Conservatory of Recording Arts and Sciences 2008 — 2009
Audio Engineering
The Conservatory of Recording Arts and Sciences 2008 — 2009
Audio engineering, post production, live sound
Radio Boise September 2014 - Present
MacLife Boise April 2014 - Present
First United Methodist Church of Boise January 2011 - Present
Teleperformance August 2011 - April 2014
4th Street Recording June 2009 - August 2010
Dick's Sporting Goods February 2009 - May 2009
Skills
Music Production, Music, Songwriting, Audio Engineering, Recording, Audio Editing, Pro Tools, Sound Design, Logic Pro, Audio Post Production, Microsoft Office, Sound, Sound Editing, Live Sound, Studio Recording, Music Industry, Customer Service
Education
Conservatory of Recording Arts and Sciences 2008 — 2009
Audio Engineering
The Conservatory of Recording Arts and Sciences 2008 — 2009
Audio engineering, post production, live sound
Manish Pandya Manish Pandya's Teleperformance Experience October 2011 - Present
Job VP, Technology Solutions at Teleperformance, USA
Industry Outsourcing/Offshoring
Experience
Teleperformance October 2011 - Present
Teleperformance USA August 2010 - October 2011
Teleperformance Interactive September 2004 - August 2010
Telerx (Merck Business Unit) 2001 - 2004
EMS March 1998 - June 2001
Tata Infotech Limited (now Tata Consultancy Services) October 1993 - February 1998
Aptech 1992 - 1993
Skills
Call Center, CTI, IVR, Genesys, Nuance, Software Development, Team Building, Cloud Computing, Customer Experience, Vendor Management, Team Leadership, Contact Centre, Integration, Program Management, Solution Selling, Business Solutions, CRM, Telecommunications, SaaS, Cross-functional Team..., Microsoft SQL Server, Pre-sales, Telephony, Leadership, Solution Architecture, VXML, Speech Technology, RightNow, Contact Centers, Call Centers, Business Process, Business Analysis, Process Improvement, Service Delivery, Outsourcing, Business Intelligence, Enterprise Software, Professional Services, IT Management, Workforce Management, Offshoring, Team Management, BPO, Business Process..., IT Strategy, Call Center Development, Avaya, Product Management, Data Center, IT Service Management
Education
Drexel University - College of Business and Administration 2012 — 2014
Master of Business Administration (MBA), Executive MBA
University of Mumbai 1988 — 1992
Bachelor Engineering, Electronics Engineering
Teleperformance October 2011 - Present
Teleperformance USA August 2010 - October 2011
Teleperformance Interactive September 2004 - August 2010
Telerx (Merck Business Unit) 2001 - 2004
EMS March 1998 - June 2001
Tata Infotech Limited (now Tata Consultancy Services) October 1993 - February 1998
Aptech 1992 - 1993
Skills
Call Center, CTI, IVR, Genesys, Nuance, Software Development, Team Building, Cloud Computing, Customer Experience, Vendor Management, Team Leadership, Contact Centre, Integration, Program Management, Solution Selling, Business Solutions, CRM, Telecommunications, SaaS, Cross-functional Team..., Microsoft SQL Server, Pre-sales, Telephony, Leadership, Solution Architecture, VXML, Speech Technology, RightNow, Contact Centers, Call Centers, Business Process, Business Analysis, Process Improvement, Service Delivery, Outsourcing, Business Intelligence, Enterprise Software, Professional Services, IT Management, Workforce Management, Offshoring, Team Management, BPO, Business Process..., IT Strategy, Call Center Development, Avaya, Product Management, Data Center, IT Service Management
Education
Drexel University - College of Business and Administration 2012 — 2014
Master of Business Administration (MBA), Executive MBA
University of Mumbai 1988 — 1992
Bachelor Engineering, Electronics Engineering
Vipin Singh, CFA, FRM's Teleperformance Experience April 2002 - August 2004
Job Corporate Treasury | Risk Management | Liquidity | Asset Liability Management
Industry Financial Services
Experience
Morgan Stanley March 2012 - Present
General Motors December 2010 - January 2012
General Motors Co. June 2009 - November 2010
General Motors Co. June 2008 - June 2009
Merrill Lynch May 2007 - August 2007
Scholastic October 2004 - June 2006
Teleperformance April 2002 - August 2004
GE May 1999 - February 2002
Skills
Financial Modeling, Valuation, Capital Markets, Treasury Management, Financial Analysis, Investment Banking, Portfolio Management, Derivatives, Due Diligence, Cash, Cash Management, Corporate Finance, Investments, Risk Management, Fixed Income, Financial Reporting, Financial Markets, Finance, Investment Management, Fixed Income Trading, Distressed Debt, Foreign Exchange Hedging, Credit Risk Management, People Management, Working Capital..., Industry Analysis, Trading, Funding, Restructuring, Financial Planning, Financial Management, Equity Research, Emerging Markets, Cash Flow, Business Valuation, Capital Structure, Cash Flow Forecasting, Corporate Treasury, Credit Analysis, Structuring, Basel III, LCR, Dodd-Frank, Contingency Planning, Liquidity Risk, CCAR, Funds Transfer Pricing, CVA, Treasury, Financial Risk
Education
Coursera (MOOC) - Several Institutions 2014 — 2014
Certificates, Quantitative Topics in Finance and Economics
CFA Institute 2010 — 2013
CFA, Finance
Global Association of Risk Professionals 2012 — 2012
Financial Risk Manager, Risk Management
University of Virginia - Darden Graduate School of Business Administration 2006 — 2008
MBA, Finance, Accounting, Strategy
Delhi University 1996 — 1999
Bachelor of Commerce, Accounting
Institute of Hotel Management, Pusa, New Delhi 1996 — 1999
Diploma in Hotel Management, Hospitality Management & Nutrition
Tagore International School, Vasant Vihar, New Delhi, India 1982 — 1996
AISSCE, Biology, Mathematics
Morgan Stanley March 2012 - Present
General Motors December 2010 - January 2012
General Motors Co. June 2009 - November 2010
General Motors Co. June 2008 - June 2009
Merrill Lynch May 2007 - August 2007
Scholastic October 2004 - June 2006
Teleperformance April 2002 - August 2004
GE May 1999 - February 2002
Skills
Financial Modeling, Valuation, Capital Markets, Treasury Management, Financial Analysis, Investment Banking, Portfolio Management, Derivatives, Due Diligence, Cash, Cash Management, Corporate Finance, Investments, Risk Management, Fixed Income, Financial Reporting, Financial Markets, Finance, Investment Management, Fixed Income Trading, Distressed Debt, Foreign Exchange Hedging, Credit Risk Management, People Management, Working Capital..., Industry Analysis, Trading, Funding, Restructuring, Financial Planning, Financial Management, Equity Research, Emerging Markets, Cash Flow, Business Valuation, Capital Structure, Cash Flow Forecasting, Corporate Treasury, Credit Analysis, Structuring, Basel III, LCR, Dodd-Frank, Contingency Planning, Liquidity Risk, CCAR, Funds Transfer Pricing, CVA, Treasury, Financial Risk
Education
Coursera (MOOC) - Several Institutions 2014 — 2014
Certificates, Quantitative Topics in Finance and Economics
CFA Institute 2010 — 2013
CFA, Finance
Global Association of Risk Professionals 2012 — 2012
Financial Risk Manager, Risk Management
University of Virginia - Darden Graduate School of Business Administration 2006 — 2008
MBA, Finance, Accounting, Strategy
Delhi University 1996 — 1999
Bachelor of Commerce, Accounting
Institute of Hotel Management, Pusa, New Delhi 1996 — 1999
Diploma in Hotel Management, Hospitality Management & Nutrition
Tagore International School, Vasant Vihar, New Delhi, India 1982 — 1996
AISSCE, Biology, Mathematics
Laura Ortlip Laura Ortlip's Teleperformance Experience April 2008 - September 2011
Job Senior Loan Officer
Industry Financial Services
Experience
American Bank May 2015 - Present
PMAC Lending Services Inc. March 2012 - April 2015
Teleperformance April 2008 - September 2011
Takeda Pharmaceuticals April 2005 - May 2008
Skills
Call Center, Account Management, Workforce Management, Customer Retention, Direct Sales, Cold Calling, Customer Satisfaction, Sales Management, Sales, Sales Process, Lead Generation, New Business Development, Strategic Planning, Customer Experience, Customer Service, Loans, FHA, Mortgage Lending, VA loans, Reverse Mortgages, Finance
Education
Denison University 2000 — 2004
BA
Wells College 2002 — 2002
Study Abroad
American Bank May 2015 - Present
PMAC Lending Services Inc. March 2012 - April 2015
Teleperformance April 2008 - September 2011
Takeda Pharmaceuticals April 2005 - May 2008
Skills
Call Center, Account Management, Workforce Management, Customer Retention, Direct Sales, Cold Calling, Customer Satisfaction, Sales Management, Sales, Sales Process, Lead Generation, New Business Development, Strategic Planning, Customer Experience, Customer Service, Loans, FHA, Mortgage Lending, VA loans, Reverse Mortgages, Finance
Education
Denison University 2000 — 2004
BA
Wells College 2002 — 2002
Study Abroad
Paul Rousey's Teleperformance Experience September 2002 - September 2006
Job Network Technician / Systems Administrator.
Industry Information Technology and Services
Experience
Triton Technologies May 2013 - April 2015
Genzyme, a Sanofi company February 2013 - May 2013
Le Cordon Bleu College of Culinary Arts May 2012 - September 2012
Park Place Technologies February 2010 - November 2011
One Communications November 2007 - April 2009
New England Spas January 2007 - June 2007
Teleperformance September 2002 - September 2006
The Taco Maker May 2000 - October 2001
Chuck E. Cheese's February 1999 - February 2000
Skills
Technical Support, Windows 7, Process Improvement, Call Centers, Servers, Windows XP, Telecommunications, Storage, Management, Telecom Infrastructure, Dell PowerEdge Servers, IBM iSeries, Troubleshooting, Process Development, Logistics, IEX, XML, Excel, Visio, 10 Key, Culinary Management, Computer Hardware, Customer Service, Customer Satisfaction, Networking, Leadership, Access, Windows 8, Disaster Recovery, VMware, Network Security, Network Design, IT Security Best..., Hardware, Windows Server, Vendor Management, Team Leadership, Active Directory, Microsoft Exchange
Education
Le Cordon Bleu College of Culinary Arts-Boston 2012 — 2012
Culinary Arts Certificate, Culinary Arts, 4.0
The Art Institute of Pittsburgh-Online Division 2009 — 2010
Web Design and Interactive Media, 4.0
Dixie State University 1997 — 2000
3D Computer Graphics Design / Secondary Education
Pine View High School 1995 — 1997
General Education Diploma
Triton Technologies May 2013 - April 2015
Genzyme, a Sanofi company February 2013 - May 2013
Le Cordon Bleu College of Culinary Arts May 2012 - September 2012
Park Place Technologies February 2010 - November 2011
One Communications November 2007 - April 2009
New England Spas January 2007 - June 2007
Teleperformance September 2002 - September 2006
The Taco Maker May 2000 - October 2001
Chuck E. Cheese's February 1999 - February 2000
Skills
Technical Support, Windows 7, Process Improvement, Call Centers, Servers, Windows XP, Telecommunications, Storage, Management, Telecom Infrastructure, Dell PowerEdge Servers, IBM iSeries, Troubleshooting, Process Development, Logistics, IEX, XML, Excel, Visio, 10 Key, Culinary Management, Computer Hardware, Customer Service, Customer Satisfaction, Networking, Leadership, Access, Windows 8, Disaster Recovery, VMware, Network Security, Network Design, IT Security Best..., Hardware, Windows Server, Vendor Management, Team Leadership, Active Directory, Microsoft Exchange
Education
Le Cordon Bleu College of Culinary Arts-Boston 2012 — 2012
Culinary Arts Certificate, Culinary Arts, 4.0
The Art Institute of Pittsburgh-Online Division 2009 — 2010
Web Design and Interactive Media, 4.0
Dixie State University 1997 — 2000
3D Computer Graphics Design / Secondary Education
Pine View High School 1995 — 1997
General Education Diploma
Adam Picklesimer's Teleperformance Experience March 2003 - May 2004
Job TSE II Symmetrix Storage at EMC
Industry Information Technology and Services
Experience
EMC July 2014 - Present
EMC October 2012 - June 2014
EMC August 2011 - September 2012
PC Innovation Computers January 2007 - June 2011
Vehix.com March 2005 - June 2006
Primary Intelligence, Inc. August 2004 - March 2005
National Directory of Chiropractic May 2004 - August 2004
Teleperformance March 2003 - May 2004
Skills
Windows Server, Storage, Hardware, Networking, Technical Support, DNS, Cisco Technologies, Databases, Virtualization, Servers, Software Installation, SAN, Help Desk Support, Microsoft SQL Server, Storage Area Networks, OS X, EMC Storage, Routers, Blackberry Enterprise..., Information Storage &..., Laptops, Enterprise Storage, Desktop Application..., Active Top Secret, IP, FCoE, iSCSI, Fibre Channel Protocol, SSA SSBI Clearance, Customer Service, Troubleshooting, Windows
Education
Dixie State University 2006 — 2011
Bachelor of Science (BS), Computer & Information Technology
Snow Canyon High School 1997 — 2001
H.S. Diploma
EMC July 2014 - Present
EMC October 2012 - June 2014
EMC August 2011 - September 2012
PC Innovation Computers January 2007 - June 2011
Vehix.com March 2005 - June 2006
Primary Intelligence, Inc. August 2004 - March 2005
National Directory of Chiropractic May 2004 - August 2004
Teleperformance March 2003 - May 2004
Skills
Windows Server, Storage, Hardware, Networking, Technical Support, DNS, Cisco Technologies, Databases, Virtualization, Servers, Software Installation, SAN, Help Desk Support, Microsoft SQL Server, Storage Area Networks, OS X, EMC Storage, Routers, Blackberry Enterprise..., Information Storage &..., Laptops, Enterprise Storage, Desktop Application..., Active Top Secret, IP, FCoE, iSCSI, Fibre Channel Protocol, SSA SSBI Clearance, Customer Service, Troubleshooting, Windows
Education
Dixie State University 2006 — 2011
Bachelor of Science (BS), Computer & Information Technology
Snow Canyon High School 1997 — 2001
H.S. Diploma
Ryan Haudenschilt's Teleperformance Experience June 2013 - Present
Job Development Team Lead at Teleperformance
Industry Computer Software
Experience
Teleperformance June 2013 - Present
Teleperformance March 2012 - June 2013
InsuranceAgents.com September 2011 - March 2012
Teleperformance April 2009 - September 2011
Nationwide Better Health August 2005 - February 2009
Cybertrust October 2003 - August 2005
Skills
PHP, Perl, jQuery, Prototype, MySQL, HTML, CSS
Education
DeVry University 2002 — 2005
Bachelor of Science, Computer Information Systems
Teleperformance June 2013 - Present
Teleperformance March 2012 - June 2013
InsuranceAgents.com September 2011 - March 2012
Teleperformance April 2009 - September 2011
Nationwide Better Health August 2005 - February 2009
Cybertrust October 2003 - August 2005
Skills
PHP, Perl, jQuery, Prototype, MySQL, HTML, CSS
Education
DeVry University 2002 — 2005
Bachelor of Science, Computer Information Systems
Theo Koufalias's Teleperformance Experience 2001 - 2003
Job Global Content Manager at Motorola
Industry Telecommunications
Experience
Motorola February 2005 - Present
Motorola Marketing February 2004 - March 2005
Teleperformance 2001 - 2003
Skills
Telecommunications, Wireless, Mobile Devices, Call Center, Vendor Management, Cross-functional Team..., Process Improvement, Program Management, Six Sigma, Mobile Communications, Product Management, VoIP, Mobile Technology, Outsourcing, Service Delivery, GSM, Management, Customer Experience, Technical Writing, Oracle Applications, Call Centers, CDMA, IP, Troubleshooting, Cellular Communications, LTE, Contact Centers, Quality Assurance, Testing, Customer Satisfaction, Integration, Product Lifecycle..., Go-to-market Strategy, Managed Services, Product Development
Education
Keller Graduate School of Management of DeVry University 2001 — 2004
Masters, Business Administration
Elmhurst College 1995 — 1998
Bachelor of Business Administration (B.B.A.)
Motorola February 2005 - Present
Motorola Marketing February 2004 - March 2005
Teleperformance 2001 - 2003
Skills
Telecommunications, Wireless, Mobile Devices, Call Center, Vendor Management, Cross-functional Team..., Process Improvement, Program Management, Six Sigma, Mobile Communications, Product Management, VoIP, Mobile Technology, Outsourcing, Service Delivery, GSM, Management, Customer Experience, Technical Writing, Oracle Applications, Call Centers, CDMA, IP, Troubleshooting, Cellular Communications, LTE, Contact Centers, Quality Assurance, Testing, Customer Satisfaction, Integration, Product Lifecycle..., Go-to-market Strategy, Managed Services, Product Development
Education
Keller Graduate School of Management of DeVry University 2001 — 2004
Masters, Business Administration
Elmhurst College 1995 — 1998
Bachelor of Business Administration (B.B.A.)
Josh Braun's Teleperformance Experience October 2007 - January 2008
Job Stayathome Dad
Industry Computer Networking
Experience
Home June 2010 - Present
EZWatch Pro January 2008 - June 2010
Teleperformance October 2007 - January 2008
Boys and Girls Clubs of America April 2004 - September 2007
Boys and Girls Clubs of South Valley March 2002 - September 2007
Skills
XHTML, Software Installation, Technical Support, Microsoft Office, Computer Hardware, Program Management, Security, Team Building, Networking, Network Administration, Wireless Networking, Business Networking, Network Design, Network Engineering, Storage Area Networks, Windows Server, Windows 7, Windows XP Pro, OS X, Lead Guitar, Guitarist, Grant Writing, Teacher Training, Employee Training, Management, Technical Training, Data Management, Email Clients, Router Configuration, Wireless Routers, Modems, Digital Surveillance, IP Cameras, Customer Service, Account Management, Professional Phone..., Remote Monitoring, Remote User Support, Remote Administration, Windows Remote Desktop, Remote Troubleshooting
Education
University of Utah 1996 — 1996
Jazz/Jazz Studies, General Studies
Weber State University 1995 — 1995
General Studies
Davis Applied Technology College 1994 — 1994
CNA/HHA, Home Health Aide/Home Attendant
Home June 2010 - Present
EZWatch Pro January 2008 - June 2010
Teleperformance October 2007 - January 2008
Boys and Girls Clubs of America April 2004 - September 2007
Boys and Girls Clubs of South Valley March 2002 - September 2007
Skills
XHTML, Software Installation, Technical Support, Microsoft Office, Computer Hardware, Program Management, Security, Team Building, Networking, Network Administration, Wireless Networking, Business Networking, Network Design, Network Engineering, Storage Area Networks, Windows Server, Windows 7, Windows XP Pro, OS X, Lead Guitar, Guitarist, Grant Writing, Teacher Training, Employee Training, Management, Technical Training, Data Management, Email Clients, Router Configuration, Wireless Routers, Modems, Digital Surveillance, IP Cameras, Customer Service, Account Management, Professional Phone..., Remote Monitoring, Remote User Support, Remote Administration, Windows Remote Desktop, Remote Troubleshooting
Education
University of Utah 1996 — 1996
Jazz/Jazz Studies, General Studies
Weber State University 1995 — 1995
General Studies
Davis Applied Technology College 1994 — 1994
CNA/HHA, Home Health Aide/Home Attendant
Lotfi Boulares M.Eng's Teleperformance Experience September 2007 - October 2009
Job Help desk Analyst at Novitek Solution
Industry Information Technology and Services
Experience
Novitek Solution July 2013 - June 2014
Synerdev Inc. July 2012 - May 2013
Teleperformance September 2007 - October 2009
Aster Informatique, POULINA GROUP HOLDING April 2000 - June 2004
ICC Informatique January 1999 - February 2000
Skills
SharePoint, ITIL, UML, Agile Methodologies, Visio, Requirements Analysis, Business Analysis, Enterprise Architecture, Six Sigma, Lean IT, Kaizen, Windows Server, Linux, Microsoft Exchange, IT Service Management
Education
HEC Montréal 2010 — 2012
Certificate, Business Analysis and Information System, Business Analyst
Université du Québec - Ecole de Technologie supérieure 2008 — 2010
Master's degree, Engineering IT, Master
Champlain College - St-Lambert, Canada 2008 — 2009
Certificate, Computer Network (CCNA)
Université de Moncton 2004 — 2006
Computer Science, DESS
École Supérieure d’Informatique, Tunisia 1989 — 1994
Bachelor's degree, Computer Science
Novitek Solution July 2013 - June 2014
Synerdev Inc. July 2012 - May 2013
Teleperformance September 2007 - October 2009
Aster Informatique, POULINA GROUP HOLDING April 2000 - June 2004
ICC Informatique January 1999 - February 2000
Skills
SharePoint, ITIL, UML, Agile Methodologies, Visio, Requirements Analysis, Business Analysis, Enterprise Architecture, Six Sigma, Lean IT, Kaizen, Windows Server, Linux, Microsoft Exchange, IT Service Management
Education
HEC Montréal 2010 — 2012
Certificate, Business Analysis and Information System, Business Analyst
Université du Québec - Ecole de Technologie supérieure 2008 — 2010
Master's degree, Engineering IT, Master
Champlain College - St-Lambert, Canada 2008 — 2009
Certificate, Computer Network (CCNA)
Université de Moncton 2004 — 2006
Computer Science, DESS
École Supérieure d’Informatique, Tunisia 1989 — 1994
Bachelor's degree, Computer Science
John Longest's Teleperformance Experience January 2008 - December 2009
Job Executive, Enterprise Accounts at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services January 2010 - Present
Teleperformance January 2008 - December 2009
J.Longest Enterprises, Inc. 2006 - 2007
West Corporation 2000 - 2006
Skills
Telecommunications, Call Center, Strategy, BPO, Outsourcing, Leadership, Enterprise Software, Business Development, Account Management, New Business Development, Call Centers, Customer Experience
Education
Eastern Illinois University
BS, Industrial Technology
Sutherland Global Services January 2010 - Present
Teleperformance January 2008 - December 2009
J.Longest Enterprises, Inc. 2006 - 2007
West Corporation 2000 - 2006
Skills
Telecommunications, Call Center, Strategy, BPO, Outsourcing, Leadership, Enterprise Software, Business Development, Account Management, New Business Development, Call Centers, Customer Experience
Education
Eastern Illinois University
BS, Industrial Technology
Adel BITAT's Teleperformance Experience December 2006 - January 2008
Job Network Management Analyst at Bell
Industry Information Technology and Services
Experience
Bell March 2011 - Present
Bell ICT Outsourcing Solutions January 2008 - March 2011
Teleperformance December 2006 - January 2008
BP Amoco March 2004 - November 2004
Skills
Cisco Technologies, Juniper, VPN, CCNA, Switches, Routers, Firewalls, Network Administration, WAN, BGP, Routing, TCP/IP, F5 Big IP LTM and GTM, Checkpoint Security, Avaya, Telecommunications, IP
Education
Dawson College 2007 — 2008
AEC, Information Technology, Collegial Certificate
Dawson College 2006 — 2007
AEC, Telecommunications Engineering
Université Mentouri de Constantine 1990 — 1997
Master's degree, Telecommunications Engineering
Université Mentouri de Constantine 1985 — 1990
Bachelor's degree, Telecommunications Engineering
Bell March 2011 - Present
Bell ICT Outsourcing Solutions January 2008 - March 2011
Teleperformance December 2006 - January 2008
BP Amoco March 2004 - November 2004
Skills
Cisco Technologies, Juniper, VPN, CCNA, Switches, Routers, Firewalls, Network Administration, WAN, BGP, Routing, TCP/IP, F5 Big IP LTM and GTM, Checkpoint Security, Avaya, Telecommunications, IP
Education
Dawson College 2007 — 2008
AEC, Information Technology, Collegial Certificate
Dawson College 2006 — 2007
AEC, Telecommunications Engineering
Université Mentouri de Constantine 1990 — 1997
Master's degree, Telecommunications Engineering
Université Mentouri de Constantine 1985 — 1990
Bachelor's degree, Telecommunications Engineering
Dawn Schluckebier's Teleperformance Experience 2013 - August 2013
Job Data Analyst Advantage Resourcing at Dealer Technical Assistance Center Ford Motor Company
Industry Automotive
Experience
Advantage Resourcing August 2014 - Present
Ceremonies Custom Made May 2006 - Present
Ross Medical Education January 2014 - August 2014
Teleperformance 2013 - August 2013
Citizens Republic Bankcorp July 2005 - June 2011
Skills
Outsourcing, Vendor Management, Process Improvement, Call Centers, BPO, Workforce Management, Team Leadership, Contact Centers, Customer Service, Change Management, Business Analysis, Business Process..., Quality Assurance, Management, Customer Experience
Education
Northwood University 2001 — 2006
Bachelor of Business Administration (BBA), Business Administration and Management, General
Concordia University-Ann Arbor
Master's Degree, Organizational Leadership and Administration
Advantage Resourcing August 2014 - Present
Ceremonies Custom Made May 2006 - Present
Ross Medical Education January 2014 - August 2014
Teleperformance 2013 - August 2013
Citizens Republic Bankcorp July 2005 - June 2011
Skills
Outsourcing, Vendor Management, Process Improvement, Call Centers, BPO, Workforce Management, Team Leadership, Contact Centers, Customer Service, Change Management, Business Analysis, Business Process..., Quality Assurance, Management, Customer Experience
Education
Northwood University 2001 — 2006
Bachelor of Business Administration (BBA), Business Administration and Management, General
Concordia University-Ann Arbor
Master's Degree, Organizational Leadership and Administration
Devin Davis's Teleperformance Experience July 2003 - Present
Job Call Center Manager at Teleperformance
Industry Telecommunications
Experience
Teleperformance July 2003 - Present
US Army November 2002 - November 2010
Skills
Sales, Workforce Management, Call center start-up, Operations Management, Call Center..., Telemarketing, Process Improvement, IEX, Contact Centers, Call Center, Call Center Development, Management, Account Management, Leadership, Call Centers, Customer Experience, CRM, Customer Retention, Customer Satisfaction, Outsourcing, Performance Management, Service Delivery, Vendor Management
Education
Eagle Gate College-Murray 2004 — 2006
Associate's degree, Business, Management, Marketing, and Related Support Services
Teleperformance July 2003 - Present
US Army November 2002 - November 2010
Skills
Sales, Workforce Management, Call center start-up, Operations Management, Call Center..., Telemarketing, Process Improvement, IEX, Contact Centers, Call Center, Call Center Development, Management, Account Management, Leadership, Call Centers, Customer Experience, CRM, Customer Retention, Customer Satisfaction, Outsourcing, Performance Management, Service Delivery, Vendor Management
Education
Eagle Gate College-Murray 2004 — 2006
Associate's degree, Business, Management, Marketing, and Related Support Services
Albert Coppage's Teleperformance Experience September 2010 - April 2013
Job Dispatch Supervisor II at AAA
Industry Consumer Services
Experience
AAA May 2015 - Present
Black Turtle Services 2013 - May 2015
Teleperformance September 2010 - April 2013
Teleperformance July 2010 - September 2010
Teleperformance April 2010 - July 2010
Convergys January 2009 - January 2010
Ameritech December 1999 - December 2005
USAF December 1995 - December 1999
Skills
Performance Management, Employee Engagement, Call Centers, Training Delivery, BPO, Recruiting, Training Needs Analysis, Training, Contact Centers, Outsourcing, Performance Appraisal, Customer Experience, Employee Relations, Workforce Management, Talent Acquisition, Soft Skills, Talent Management, Strategic HR, Employee Training, Assessment Center, Personnel Management, Workforce Planning, HR Consulting, Team Building
Education
Community College of the Air Force 1996 — 1999
Information Technology
AAA May 2015 - Present
Black Turtle Services 2013 - May 2015
Teleperformance September 2010 - April 2013
Teleperformance July 2010 - September 2010
Teleperformance April 2010 - July 2010
Convergys January 2009 - January 2010
Ameritech December 1999 - December 2005
USAF December 1995 - December 1999
Skills
Performance Management, Employee Engagement, Call Centers, Training Delivery, BPO, Recruiting, Training Needs Analysis, Training, Contact Centers, Outsourcing, Performance Appraisal, Customer Experience, Employee Relations, Workforce Management, Talent Acquisition, Soft Skills, Talent Management, Strategic HR, Employee Training, Assessment Center, Personnel Management, Workforce Planning, HR Consulting, Team Building
Education
Community College of the Air Force 1996 — 1999
Information Technology
Habib Louafi's Teleperformance Experience May 2006 - October 2007
Job
Industry Information Technology and Services
Experience
Synchromedia Lab. October 2013 - Present
École de technologie supérieure (ÉTS) 2008 - 2013
Service Canada April 2008 - June 2008
Gexel Telecommunications October 2007 - April 2008
Teleperformance May 2006 - October 2007
Université du Québec à Montréal June 2005 - May 2006
COGETI Group March 2003 - May 2003
Skills
Java, C++, C#, ASP, Matlab, Visual Basic, Visual Studio, XML, XSLT, HTML, VBScript, JavaScript, Delphi, Open Office APIs, Microsoft IIS, Apache Tomcat, Windows, Microsoft SQL Server, Eclipse, OpenCV, Software Development, Programming, Web Applications
Education
Université du Québec - Ecole de Technologie supérieure 2008 — 2013
Ph.D, Information Technology
Université du Québec à Montréal 2004 — 2006
Master, Computer Science
Synchromedia Lab. October 2013 - Present
École de technologie supérieure (ÉTS) 2008 - 2013
Service Canada April 2008 - June 2008
Gexel Telecommunications October 2007 - April 2008
Teleperformance May 2006 - October 2007
Université du Québec à Montréal June 2005 - May 2006
COGETI Group March 2003 - May 2003
Skills
Java, C++, C#, ASP, Matlab, Visual Basic, Visual Studio, XML, XSLT, HTML, VBScript, JavaScript, Delphi, Open Office APIs, Microsoft IIS, Apache Tomcat, Windows, Microsoft SQL Server, Eclipse, OpenCV, Software Development, Programming, Web Applications
Education
Université du Québec - Ecole de Technologie supérieure 2008 — 2013
Ph.D, Information Technology
Université du Québec à Montréal 2004 — 2006
Master, Computer Science
Curtis Haas's Teleperformance Experience October 2006 - October 2008
Job Tech Support at Plus One, CCNA training courses at Cuyahoga College, owner of Cassini LLC internet marketing business
Industry Computer Networking
Experience
Plus One Communications November 2009 - Present
KeyBank 2014 - 2014
Teleperformance USA October 2008 - October 2009
Teleperformance October 2006 - October 2008
Heinz Frozen Foods May 2006 - October 2006
Skills
Troubleshooting, Computer Hardware, TCP/IP, Windows 7, Routers, Networking, Network Administration, Technical Support, Cisco Technologies, VPN, Routing, XP, Windows, DHCP, Software Installation, Computer Repair, Help Desk Support, Windows XP, Wireless Networking, LAN-WAN, Firewalls, CCNA, Cisco IOS
Education
Cuyahoga Community College 2013 — 2013
CCNA: Interconnecting Cisco Networking Devices (ICND1), Cisco Networking
Cuyahoga Community College 2013 — 2013
GED
Plus One Communications November 2009 - Present
KeyBank 2014 - 2014
Teleperformance USA October 2008 - October 2009
Teleperformance October 2006 - October 2008
Heinz Frozen Foods May 2006 - October 2006
Skills
Troubleshooting, Computer Hardware, TCP/IP, Windows 7, Routers, Networking, Network Administration, Technical Support, Cisco Technologies, VPN, Routing, XP, Windows, DHCP, Software Installation, Computer Repair, Help Desk Support, Windows XP, Wireless Networking, LAN-WAN, Firewalls, CCNA, Cisco IOS
Education
Cuyahoga Community College 2013 — 2013
CCNA: Interconnecting Cisco Networking Devices (ICND1), Cisco Networking
Cuyahoga Community College 2013 — 2013
GED
Ben Martorano's Teleperformance Experience February 1997 - October 2009
Job Director Of Operations at
Industry Marketing and Advertising
Experience
Pronto Connections April 2010 - Present
Teleperformance February 1997 - October 2009
Americall Group 1997 - 2009
Skills
Call Center, Workforce Management, Contact Centers, BPO, Customer Experience, Customer Retention, Telemarketing, Customer Satisfaction, Outsourcing, Customer Service, Inbound Marketing, Process Improvement, Operations Management, Performance Management, Telecommunications, Sales Management, Vendor Management, Team Management, CRM, Team Building
Education
DePaul University 1984 — 1989
BA, Communications
Pronto Connections April 2010 - Present
Teleperformance February 1997 - October 2009
Americall Group 1997 - 2009
Skills
Call Center, Workforce Management, Contact Centers, BPO, Customer Experience, Customer Retention, Telemarketing, Customer Satisfaction, Outsourcing, Customer Service, Inbound Marketing, Process Improvement, Operations Management, Performance Management, Telecommunications, Sales Management, Vendor Management, Team Management, CRM, Team Building
Education
DePaul University 1984 — 1989
BA, Communications
Marc Bechard, MBA's Teleperformance Experience August 2004 - June 2005
Job Software Developer
Industry Information Services
Experience
TELUS May 2015 - September 2015
Univia April 2014 - December 2014
Employment and Social Development Canada October 2013 - April 2014
CIBC September 2012 - April 2013
Statistics Canada June 2011 - June 2012
Riverside School Commission January 2010 - June 2011
TEK Systems April 2007 - November 2009
DMR, une division de Fujitsu Conseil (Canada) inc. October 2006 - March 2007
Compuware June 2005 - May 2006
Teleperformance August 2004 - June 2005
Skills
Integration, Project Management, DB2, SAS, Quality Assurance, Software Development, Disaster Recovery, COBOL, CICS, Unix, Oracle, SQL, Testing, Visual Basic, XML, Java, Software Documentation, Web Services, Access, Linux, Mainframe, HTML, Windows, Business Analysis, Databases, Business Intelligence, Requirements Analysis, Consulting, Information Technology, Change Management, Team Leadership, Management, Software Project..., CRM, Data Warehousing, Agile Methodologies, Strategy, Analysis, Leadership, Microsoft SQL Server, SDLC, Microsoft Office, C, ETL, Strategic Planning, Data Modeling
Education
Université de Sherbrooke 2010 — 2011
Graduate Certificate, Front, Middle and Back Office Management, GPA of 3,9
Université de Sherbrooke 2008 — 2010
MBA, Finance, General, GPA of 3.0
McGill University 2001 — 2002
Graduate Certificate, E-Commerce, GPA of 3.6
Concordia University 1985 — 1990
B. Commerce, Major in Operations Research, Minor in Management Information Systems, GPA of 3,6
TELUS May 2015 - September 2015
Univia April 2014 - December 2014
Employment and Social Development Canada October 2013 - April 2014
CIBC September 2012 - April 2013
Statistics Canada June 2011 - June 2012
Riverside School Commission January 2010 - June 2011
TEK Systems April 2007 - November 2009
DMR, une division de Fujitsu Conseil (Canada) inc. October 2006 - March 2007
Compuware June 2005 - May 2006
Teleperformance August 2004 - June 2005
Skills
Integration, Project Management, DB2, SAS, Quality Assurance, Software Development, Disaster Recovery, COBOL, CICS, Unix, Oracle, SQL, Testing, Visual Basic, XML, Java, Software Documentation, Web Services, Access, Linux, Mainframe, HTML, Windows, Business Analysis, Databases, Business Intelligence, Requirements Analysis, Consulting, Information Technology, Change Management, Team Leadership, Management, Software Project..., CRM, Data Warehousing, Agile Methodologies, Strategy, Analysis, Leadership, Microsoft SQL Server, SDLC, Microsoft Office, C, ETL, Strategic Planning, Data Modeling
Education
Université de Sherbrooke 2010 — 2011
Graduate Certificate, Front, Middle and Back Office Management, GPA of 3,9
Université de Sherbrooke 2008 — 2010
MBA, Finance, General, GPA of 3.0
McGill University 2001 — 2002
Graduate Certificate, E-Commerce, GPA of 3.6
Concordia University 1985 — 1990
B. Commerce, Major in Operations Research, Minor in Management Information Systems, GPA of 3,6
Danny Kapur's Teleperformance Experience April 2005 - August 2009
Job VP Operations at Upclick
Industry Internet
Experience
Upclick May 2015 - Present
Upclick January 2013 - Present
UpClick August 2009 - Present
Teleperformance April 2005 - August 2009
Fido November 2005 - February 2006
Jetsgo 2002 - 2005
Royal Aviation 1999 - 2002
Skills
Team Management, Team Leadership, Call Centers, E-commerce, CRM, Analytics, Call Center, Team Building, Customer Service, Workforce Management, Customer Experience, Performance Management, Business Development, Marketing Strategy, Business Analysis, Customer Satisfaction, Online Advertising, Coaching, PPC, Web Analytics, Contact Centers, Business Intelligence, Vendor Management, SEO, SEM, Conversion Optimization, Online Marketing, Sales Management, Call Center Development
Education
Concordia University 2014 — 2015
Master of Business Administration (M.B.A.)
Upclick May 2015 - Present
Upclick January 2013 - Present
UpClick August 2009 - Present
Teleperformance April 2005 - August 2009
Fido November 2005 - February 2006
Jetsgo 2002 - 2005
Royal Aviation 1999 - 2002
Skills
Team Management, Team Leadership, Call Centers, E-commerce, CRM, Analytics, Call Center, Team Building, Customer Service, Workforce Management, Customer Experience, Performance Management, Business Development, Marketing Strategy, Business Analysis, Customer Satisfaction, Online Advertising, Coaching, PPC, Web Analytics, Contact Centers, Business Intelligence, Vendor Management, SEO, SEM, Conversion Optimization, Online Marketing, Sales Management, Call Center Development
Education
Concordia University 2014 — 2015
Master of Business Administration (M.B.A.)
Samantha Hartshorn's Teleperformance Experience December 2010 - July 2011
Job Computer Hardware Professional
Industry Computer Hardware
Experience
PRIME TECH November 2014 - Present
Time Warner Cable August 2012 - October 2014
Project Telecom, LLC September 2011 - December 2011
Teleperformance December 2010 - July 2011
Teleperformance December 2009 - December 2010
DeVry University January 2009 - October 2009
Abacus Staffing/Funai Service Corporation October 2008 - April 2009
DeVry University October 2007 - October 2008
DeVry University August 2007 - October 2007
Skills
Troubleshooting, Software Installation, Technical Support, Windows, Testing, XP, Computer Hardware, Visio, Windows XP, Networking, Help Desk Support
Education
DeVry University 2006 — 2008
Associate of Applied Science, Electronics and Computer Technology
Newark High School
PRIME TECH November 2014 - Present
Time Warner Cable August 2012 - October 2014
Project Telecom, LLC September 2011 - December 2011
Teleperformance December 2010 - July 2011
Teleperformance December 2009 - December 2010
DeVry University January 2009 - October 2009
Abacus Staffing/Funai Service Corporation October 2008 - April 2009
DeVry University October 2007 - October 2008
DeVry University August 2007 - October 2007
Skills
Troubleshooting, Software Installation, Technical Support, Windows, Testing, XP, Computer Hardware, Visio, Windows XP, Networking, Help Desk Support
Education
DeVry University 2006 — 2008
Associate of Applied Science, Electronics and Computer Technology
Newark High School
Robert Stephan's Teleperformance Experience October 2006 - February 2007
Job AROMA Computers
Industry Computer & Network Security
Experience
AROMA COMPUTERS October 2012 - Present
CSS Corp April 2008 - October 2009
ZillionTV 2009 - 2009
Teleperformance October 2006 - February 2007
Naphets Investments llc, dba Naphets Networks September 2001 - April 2005
MicroPro Computers January 2000 - September 2000
Aromatech Computers October 1999 - January 2000
Skills
VPN, Technical Support, Firewalls, Linux, Computer Hardware, Help Desk Support, Windows, Integration, Laptops, Management, Account Management, TCP/IP, Strategic Partnerships, New Business Development, Network Security, Servers, Start-ups, Information Technology, Strategic Planning, Marketing Strategy, Marketing, Social Media Marketing, Entrepreneurship, Customer Service, Social Media, Social Networking, Leadership
Education
Virginia Community College System 2011 — 2012
Associate of Applied Science, Information Technology with Specialization in Network Engineering, 3.75
MountainLands Applied Technology College 2000 — 2003
Comptia Training, A+, Network +, Server+, Linux+, Advanced Linux+
El Camino College 1998 — 2000
Information Technology, Business Administration
Utah Valley University
Information Technology, Business Administration
AROMA COMPUTERS October 2012 - Present
CSS Corp April 2008 - October 2009
ZillionTV 2009 - 2009
Teleperformance October 2006 - February 2007
Naphets Investments llc, dba Naphets Networks September 2001 - April 2005
MicroPro Computers January 2000 - September 2000
Aromatech Computers October 1999 - January 2000
Skills
VPN, Technical Support, Firewalls, Linux, Computer Hardware, Help Desk Support, Windows, Integration, Laptops, Management, Account Management, TCP/IP, Strategic Partnerships, New Business Development, Network Security, Servers, Start-ups, Information Technology, Strategic Planning, Marketing Strategy, Marketing, Social Media Marketing, Entrepreneurship, Customer Service, Social Media, Social Networking, Leadership
Education
Virginia Community College System 2011 — 2012
Associate of Applied Science, Information Technology with Specialization in Network Engineering, 3.75
MountainLands Applied Technology College 2000 — 2003
Comptia Training, A+, Network +, Server+, Linux+, Advanced Linux+
El Camino College 1998 — 2000
Information Technology, Business Administration
Utah Valley University
Information Technology, Business Administration
Francis Resurreccion's Teleperformance Experience July 2008 - Present
Job Supervisor at Teleperformance
Industry Outsourcing/Offshoring
Experience
Teleperformance July 2008 - Present
Education
De La Salle University
Teleperformance July 2008 - Present
Education
De La Salle University
Brandon McCurry's Teleperformance Experience November 2005 - May 2006
Job Instructor at Osceola County School District
Industry Primary/Secondary Education
Experience
Osceola County School District August 2010 - Present
Walt Disney World June 2010 - December 2012
Walt Disney World January 2010 - June 2010
BNYMellon February 2009 - January 2010
Walt Disney World June 2008 - January 2009
United States Steel Corporation May 2007 - May 2008
Walmart July 2006 - April 2007
Teleperformance November 2005 - May 2006
Teleperformance September 2005 - November 2005
Walt Disney World January 2005 - August 2005
Skills
Active Directory, Lotus Notes, Technical Support, Windows XP, Windows 7, Windows Server, Troubleshooting, Software Documentation, Help Desk Support
Education
Nova Southeastern University 2011 — 2014
Educational Specialist, School Leadership
Duquesne University 2009 — 2010
Master's degree, Leadership in Information Technology
Washington & Jefferson College 2005 — 2009
Bachelor of Arts (B.A.), Information Technology Leadership
Osceola County School District August 2010 - Present
Walt Disney World June 2010 - December 2012
Walt Disney World January 2010 - June 2010
BNYMellon February 2009 - January 2010
Walt Disney World June 2008 - January 2009
United States Steel Corporation May 2007 - May 2008
Walmart July 2006 - April 2007
Teleperformance November 2005 - May 2006
Teleperformance September 2005 - November 2005
Walt Disney World January 2005 - August 2005
Skills
Active Directory, Lotus Notes, Technical Support, Windows XP, Windows 7, Windows Server, Troubleshooting, Software Documentation, Help Desk Support
Education
Nova Southeastern University 2011 — 2014
Educational Specialist, School Leadership
Duquesne University 2009 — 2010
Master's degree, Leadership in Information Technology
Washington & Jefferson College 2005 — 2009
Bachelor of Arts (B.A.), Information Technology Leadership
Gregory Dudczyk's Teleperformance Experience March 2000 - February 2010
Job SemiRetired
Industry Retail
Experience
Teleperformance March 2000 - February 2010
Harborside International Golf Center March 1996 - January 2000
Burlington Northern Santa Fe Railway October 1972 - January 1996
Skills
Training, Operations Management, Call Centers, Customer Satisfaction, Microsoft Excel, Coaching, Customer Service, Team Leadership, Performance Management, Process Improvement, Team Building, Management, Inventory Management
Education
DePaul University 1967 — 1971
BSC, Management
Teleperformance March 2000 - February 2010
Harborside International Golf Center March 1996 - January 2000
Burlington Northern Santa Fe Railway October 1972 - January 1996
Skills
Training, Operations Management, Call Centers, Customer Satisfaction, Microsoft Excel, Coaching, Customer Service, Team Leadership, Performance Management, Process Improvement, Team Building, Management, Inventory Management
Education
DePaul University 1967 — 1971
BSC, Management
Jonathan Starling's Teleperformance Experience December 2011 - January 2013
Job Training and Enablement Manager
Industry Education Management
Experience
Webroot 2013 - Present
Empereon Marketing August 2013 - November 2013
AppleOne March 2013 - July 2013
Teleperformance December 2011 - January 2013
Sun Electric January 2012 - December 2012
USAF 2006 - 2010
Skills
Training, Leadership, Employee Training, Management, Program Management, Recruiting, Customer Service, Military, Microsoft Office, Policy, Top Secret, Leadership Development, Human Resources, Employee Relations, Military Experience, Information Assurance, Arabic, DoD, Social Networking, Performance Management, Contract Recruitment, Security Clearance, Organizational..., Coaching, Strategic Leadership, Direct Hires, Air Force, Intelligence, Briefing, Linguistics, Training Management, Project Management, Technical Training, Quality Assurance, Team Building, CRM, Security, Instructional Design, Call Centers, Onboarding, Event Planning, Salesforce.com, Articulate Suite, Captivate, Amazon Web Services..., Sales, Marketing, Eloqua, Analysis
Education
Defense Language Institute 2006 — 2009
Middle/Near Eastern and Semitic Languages, Literatures, and Linguistics
Western Carolina University 2003 — 2006
Political Science, Communication
Cary High 2001 — 2003
Webroot 2013 - Present
Empereon Marketing August 2013 - November 2013
AppleOne March 2013 - July 2013
Teleperformance December 2011 - January 2013
Sun Electric January 2012 - December 2012
USAF 2006 - 2010
Skills
Training, Leadership, Employee Training, Management, Program Management, Recruiting, Customer Service, Military, Microsoft Office, Policy, Top Secret, Leadership Development, Human Resources, Employee Relations, Military Experience, Information Assurance, Arabic, DoD, Social Networking, Performance Management, Contract Recruitment, Security Clearance, Organizational..., Coaching, Strategic Leadership, Direct Hires, Air Force, Intelligence, Briefing, Linguistics, Training Management, Project Management, Technical Training, Quality Assurance, Team Building, CRM, Security, Instructional Design, Call Centers, Onboarding, Event Planning, Salesforce.com, Articulate Suite, Captivate, Amazon Web Services..., Sales, Marketing, Eloqua, Analysis
Education
Defense Language Institute 2006 — 2009
Middle/Near Eastern and Semitic Languages, Literatures, and Linguistics
Western Carolina University 2003 — 2006
Political Science, Communication
Cary High 2001 — 2003
Dionna Jackson-Ross's Teleperformance Experience November 2006 - April 2007
Job Applications Developer/Donatos
Industry Computer & Network Security
Experience
JPMorgan Chase January 2011 - October 2013
NIPA July 2008 - July 2009
DGS/SkyBus October 2007 - April 2008
Teleperformance November 2006 - April 2007
Deveroes September 2003 - September 2005
Education
DeVry University 2006 — 2010
Bachelor, Computer Information Systems
DeVry University 2006 — 2010
Bachelor of Science, Computer Information Systems
DeVry University
Associates, Web Graphic Design
JPMorgan Chase January 2011 - October 2013
NIPA July 2008 - July 2009
DGS/SkyBus October 2007 - April 2008
Teleperformance November 2006 - April 2007
Deveroes September 2003 - September 2005
Education
DeVry University 2006 — 2010
Bachelor, Computer Information Systems
DeVry University 2006 — 2010
Bachelor of Science, Computer Information Systems
DeVry University
Associates, Web Graphic Design
Greene, Portia B.'s Teleperformance Experience July 2008 - Present
Job Payroll Manager at Teleperformance USA, Inc
Industry Outsourcing/Offshoring
Experience
Teleperformance July 2008 - Present
GAF November 2006 - July 2008
Dallas Cowboys April 2002 - November 2006
ADP November 2000 - April 2002
Skills
ADP ezLaborManager, ADP ReportSmith, ADP E-Time, ADP Enterprise, ADP General Ledger, ADP iPay, Kronos WFC, Ceridian Payroll System, Lawson HRIS, ESI, SAP, Kronos Timekeeping, ADP Payroll, BPO, Benefits Administration, Ceridian, Customer Service, Employee Engagement, Employee Relations, Garnishments, HRIS, Human Resources, Management, Payroll, Performance Management
Education
El Centro College
Fashion Merchandising
Teleperformance July 2008 - Present
GAF November 2006 - July 2008
Dallas Cowboys April 2002 - November 2006
ADP November 2000 - April 2002
Skills
ADP ezLaborManager, ADP ReportSmith, ADP E-Time, ADP Enterprise, ADP General Ledger, ADP iPay, Kronos WFC, Ceridian Payroll System, Lawson HRIS, ESI, SAP, Kronos Timekeeping, ADP Payroll, BPO, Benefits Administration, Ceridian, Customer Service, Employee Engagement, Employee Relations, Garnishments, HRIS, Human Resources, Management, Payroll, Performance Management
Education
El Centro College
Fashion Merchandising
Janice Garrett's Teleperformance Experience September 2014 - December 2014
Job Benefits Advisor at Teleperformance
Industry Education Management
Experience
Nova Academy August 2015 - Present
Teleperformance September 2014 - December 2014
disd August 1993 - June 2011
Skills
Classroom, Curriculum Design, Teaching, Elementary Education, Teacher Training, Educational Leadership, Curriculum Development, Differentiated..., Lesson Planning, Classroom Management, Educational Technology, K-12, Literacy, Tutoring, Microsoft Office, Community Outreach
Education
Dallas Baptist University 1991 — 1993
Bachelor of Arts and Sciences, English
Arlington High, Massachusetts
Nova Academy August 2015 - Present
Teleperformance September 2014 - December 2014
disd August 1993 - June 2011
Skills
Classroom, Curriculum Design, Teaching, Elementary Education, Teacher Training, Educational Leadership, Curriculum Development, Differentiated..., Lesson Planning, Classroom Management, Educational Technology, K-12, Literacy, Tutoring, Microsoft Office, Community Outreach
Education
Dallas Baptist University 1991 — 1993
Bachelor of Arts and Sciences, English
Arlington High, Massachusetts
Paul DiGiorgio's Teleperformance Experience 2008 - 2011
Job Software & Consulting
Industry Legal Services
Experience
Teleperformance 2008 - 2011
The Answer Group (TAG) 1998 - 2008
Wilson Elser 1994 - 1998
Skills
Call Center, Start-ups, Process Improvement, Customer Service, Customer Relations, Negotiation, Contract Management, Employee Relations, Coaching, Employee Engagement, Talent Management, Talent Acquisition, Organizational..., Compensation, Benefits, Performance Management, Benefits Administration, Strategic Planning, Payroll, Hiring, Policy, Employment Law, Technical Recruiting, HR Policies, Microsoft Office, Onboarding, Compliance, Operations Management, Employee Benefits, Outsourcing, Attrition
Education
Seton Hall Law School 1991 — 1993
J.D.
Cornell University 1983 — 1987
B.S., Operation Research / Indistrial Engineering
Teleperformance 2008 - 2011
The Answer Group (TAG) 1998 - 2008
Wilson Elser 1994 - 1998
Skills
Call Center, Start-ups, Process Improvement, Customer Service, Customer Relations, Negotiation, Contract Management, Employee Relations, Coaching, Employee Engagement, Talent Management, Talent Acquisition, Organizational..., Compensation, Benefits, Performance Management, Benefits Administration, Strategic Planning, Payroll, Hiring, Policy, Employment Law, Technical Recruiting, HR Policies, Microsoft Office, Onboarding, Compliance, Operations Management, Employee Benefits, Outsourcing, Attrition
Education
Seton Hall Law School 1991 — 1993
J.D.
Cornell University 1983 — 1987
B.S., Operation Research / Indistrial Engineering
Rusardo Redguard's Teleperformance Experience January 2012 - Present
Job Work Force Analyst
Industry Telecommunications
Experience
Teleperformance January 2012 - Present
Israel Upholstery & Design November 2007 - January 2012
Diversified Sourcing Solutions May 2005 - November 2007
IRT/AT&T November 2004 - February 2005
Wal-Mart November 2003 - September 2004
Skills
Customer Service, Data Entry, Payroll, Filing, Time Management, Telephone Skills, Benefits Administration, Office Management, Customer Satisfaction, Multi-line Phone, Appointment Scheduling, Customer Retention
Education
DeVry University 2007 — 2011
Bachelors, Business Administration
Atlantic Technical Center 2009 — 2009
Certificate, BooKKeeping
Teleperformance January 2012 - Present
Israel Upholstery & Design November 2007 - January 2012
Diversified Sourcing Solutions May 2005 - November 2007
IRT/AT&T November 2004 - February 2005
Wal-Mart November 2003 - September 2004
Skills
Customer Service, Data Entry, Payroll, Filing, Time Management, Telephone Skills, Benefits Administration, Office Management, Customer Satisfaction, Multi-line Phone, Appointment Scheduling, Customer Retention
Education
DeVry University 2007 — 2011
Bachelors, Business Administration
Atlantic Technical Center 2009 — 2009
Certificate, BooKKeeping
Seth Gee's Teleperformance Experience August 2010 - May 2012
Job IT Service Desk Analyst at Bob Evans Farms, Inc.
Industry Outsourcing/Offshoring
Experience
Bob Evans Farms, Inc. August 2014 - Present
Time Warner Cable August 2011 - August 2014
Teleperformance August 2010 - May 2012
Max & Erma's October 2007 - October 2010
Skills
Technical Support, Customer Service, Employee Training, Troubleshooting, Microsoft Office, Account Management, Training, Windows, Telecommunications, Computer Hardware
Education
DeVry University 2007 — 2010
Bachelors, Computer and Information Systems Security/Information Assurance
Bob Evans Farms, Inc. August 2014 - Present
Time Warner Cable August 2011 - August 2014
Teleperformance August 2010 - May 2012
Max & Erma's October 2007 - October 2010
Skills
Technical Support, Customer Service, Employee Training, Troubleshooting, Microsoft Office, Account Management, Training, Windows, Telecommunications, Computer Hardware
Education
DeVry University 2007 — 2010
Bachelors, Computer and Information Systems Security/Information Assurance
Hamed Mayanloo's Teleperformance Experience May 2013 - Present
Job Student at Concordia University
Industry Architecture & Planning
Experience
Teleperformance May 2013 - Present
Skills
Photoshop, SketchUp, PowerPoint, Microsoft Office, Microsoft Excel, Illustrator, Customer Service, Public Speaking
Education
Concordia University 2010 — 2016
Bachelor of Arts (B.A.), Urban Studies
Concordia University 2010 — 2015
Bachelor's degree, Urban Studies & Political Science
Teleperformance May 2013 - Present
Skills
Photoshop, SketchUp, PowerPoint, Microsoft Office, Microsoft Excel, Illustrator, Customer Service, Public Speaking
Education
Concordia University 2010 — 2016
Bachelor of Arts (B.A.), Urban Studies
Concordia University 2010 — 2015
Bachelor's degree, Urban Studies & Political Science
Edward McClory's Teleperformance Experience August 2006 - September 2008
Job Présentement à la recherche pour une l'emploi/currently looking for work
Industry Information Technology and Services
Experience
Currently unemployed - looking for a job April 2011 - July 2011
VSM Marketing November 2010 - February 2011
IBM October 2008 - September 2010
Teleperformance August 2006 - September 2008
Canam Health Source January 2006 - July 2006
Ville de Longueuil May 2000 - August 2003
Education
CEGEP Champlain College, Saint Lambert 2005 — 2006
Computer User Support Progam/Programme de soutien technique
Concordia University 1999 — 2003
Bachelor of Arts, Political Science
CEGEP Champlain College Saint Lambert 1995 — 1998
Social Science
Currently unemployed - looking for a job April 2011 - July 2011
VSM Marketing November 2010 - February 2011
IBM October 2008 - September 2010
Teleperformance August 2006 - September 2008
Canam Health Source January 2006 - July 2006
Ville de Longueuil May 2000 - August 2003
Education
CEGEP Champlain College, Saint Lambert 2005 — 2006
Computer User Support Progam/Programme de soutien technique
Concordia University 1999 — 2003
Bachelor of Arts, Political Science
CEGEP Champlain College Saint Lambert 1995 — 1998
Social Science
Stella Ohaeri's Teleperformance Experience August 2008 - April 2009
Job Capital Analyst at Windstream Communications
Industry Accounting
Experience
Windstream Communications August 2011 - Present
Solaire Energy LLC January 2010 - Present
Cuyahoga Community College Food services consultant May 2011 - July 2011
State Senator Shirley Smiths' Office September 2009 - December 2009
Housing Maintenance University of Akron May 2009 - August 2009
Teleperformance August 2008 - April 2009
Debs Shops Inc May 2008 - July 2008
Skills
Accounts Payable, Accounts Receivable, Payroll
Education
The University of Akron 2008 — 2011
BSA, Accounting
The University of Akron 2008 — 2011
Bachelor of Science, Accounting; Accounting
Cuyahoga Community College
Lorain County Community College
Windstream Communications August 2011 - Present
Solaire Energy LLC January 2010 - Present
Cuyahoga Community College Food services consultant May 2011 - July 2011
State Senator Shirley Smiths' Office September 2009 - December 2009
Housing Maintenance University of Akron May 2009 - August 2009
Teleperformance August 2008 - April 2009
Debs Shops Inc May 2008 - July 2008
Skills
Accounts Payable, Accounts Receivable, Payroll
Education
The University of Akron 2008 — 2011
BSA, Accounting
The University of Akron 2008 — 2011
Bachelor of Science, Accounting; Accounting
Cuyahoga Community College
Lorain County Community College
Jessica Mattozzi's Teleperformance Experience January 2006 - January 2009
Job Health Information Technology
Industry Hospital & Health Care
Experience
Centerville Clinics March 2013 - Present
Prime Medical Group August 2012 - January 2013
Teleperformance January 2006 - January 2009
Reese Brothers January 1999 - January 2005
Skills
AHA HeartSaver First Aid, Medical Transcription, Medical Insurance..., Medical Coding, Medical Billing, Electronic Health..., Data Entry, Microsoft Access, Microsoft Word, Microsoft Excel, Typing, Customer Service, QuickBooks, Accounting, Windows, Apple, Troubleshooting, Technical Support, Call Center, Computer Hardware
Education
Douglas Education Center 2011 — 2013
Associate; Specialized Business Degree, Health Information Technology Program
Monessen High School 1997 — 2001
High School Diploma
Centerville Clinics March 2013 - Present
Prime Medical Group August 2012 - January 2013
Teleperformance January 2006 - January 2009
Reese Brothers January 1999 - January 2005
Skills
AHA HeartSaver First Aid, Medical Transcription, Medical Insurance..., Medical Coding, Medical Billing, Electronic Health..., Data Entry, Microsoft Access, Microsoft Word, Microsoft Excel, Typing, Customer Service, QuickBooks, Accounting, Windows, Apple, Troubleshooting, Technical Support, Call Center, Computer Hardware
Education
Douglas Education Center 2011 — 2013
Associate; Specialized Business Degree, Health Information Technology Program
Monessen High School 1997 — 2001
High School Diploma
Kelly Cassell's Teleperformance Experience April 2015 - Present
Job Recruiting/HR Lead at Teleperformance
Industry Outsourcing/Offshoring
Experience
Teleperformance April 2015 - Present
US Solutions Group September 2013 - April 2015
Alpha Natural Resources September 2011 - April 2013
Eastman Chemical Company September 1991 - September 2011
Skills
Employee Relations, HRIS, Succession Planning, Human Resources, Performance Management, Recruiting, Talent Acquisition, Onboarding, Leadership Development, Training, SAP, Internal Communications, Sourcing, SharePoint, Benefits Administration, Change Management, College Recruiting, Deferred Compensation, HR Policies, Process Improvement, Talent Management, Workforce Planning, Employee Benefits, Employee Engagement, Labor Relations, Management
Education
East Tennessee State University 1985 — 1989
BS, English
Teleperformance April 2015 - Present
US Solutions Group September 2013 - April 2015
Alpha Natural Resources September 2011 - April 2013
Eastman Chemical Company September 1991 - September 2011
Skills
Employee Relations, HRIS, Succession Planning, Human Resources, Performance Management, Recruiting, Talent Acquisition, Onboarding, Leadership Development, Training, SAP, Internal Communications, Sourcing, SharePoint, Benefits Administration, Change Management, College Recruiting, Deferred Compensation, HR Policies, Process Improvement, Talent Management, Workforce Planning, Employee Benefits, Employee Engagement, Labor Relations, Management
Education
East Tennessee State University 1985 — 1989
BS, English
Daniel Pickens's Teleperformance Experience May 2006 - November 2006
Job IT Service Desk Analyst at DSW Inc.
Industry Retail
Experience
DSW Inc. and HDS Inc May 2012 - Present
GameStop Inc January 2007 - August 2012
Chase Bank September 2010 - October 2010
Teleperformance May 2006 - November 2006
Education
DeVry University 2007 — 2010
Bachelor's degree, Computer and Information Systems
DSW Inc. and HDS Inc May 2012 - Present
GameStop Inc January 2007 - August 2012
Chase Bank September 2010 - October 2010
Teleperformance May 2006 - November 2006
Education
DeVry University 2007 — 2010
Bachelor's degree, Computer and Information Systems
Robert Shephard's Teleperformance Experience 2007 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
US Support Company September 2010 - December 2011
Teleperformance 2007 - 2011
US Support Company May 2007 - September 2010
Budget Prepaid December 2005 - May 2007
Skills
CDL Class A
Education
East Central Community College 1995 — 1997
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Morton High School 1992 — 1995
Morton High School
Diploma; Associate, Liberal Art
University of Louisiana at Monroe
Bachelor, General Studies
US Support Company September 2010 - December 2011
Teleperformance 2007 - 2011
US Support Company May 2007 - September 2010
Budget Prepaid December 2005 - May 2007
Skills
CDL Class A
Education
East Central Community College 1995 — 1997
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Morton High School 1992 — 1995
Morton High School
Diploma; Associate, Liberal Art
University of Louisiana at Monroe
Bachelor, General Studies
Franchesca Cromwell's Teleperformance Experience October 2012 - June 2013
Job Dispatcher at Time Warner Cable
Industry Telecommunications
Experience
Time Warner Cable April 2014 - Present
ManpowerGroup March 2014 - April 2014
Tailored Management November 2013 - December 2013
Sedgwick July 2013 - August 2013
Teleperformance October 2012 - June 2013
World Harvest Church August 2009 - February 2013
Advance Auto Parts October 2011 - October 2012
World Overcomers Church May 2004 - September 2008
Target December 2006 - April 2007
Skills
Crisis Communications, Christianity, Drawing, Adobe Creative Suite, Graphic Design, Social Media, Photoshop, Social Networking, Customer Service, Advertising, InDesign, Microsoft Office, Event Planning, PowerPoint, Illustrator, Microsoft Word, Facebook, iMovie, Photography, Sales, Blogging
Education
Valor Christian College 2009 — 2011
Associate of Arts and Sciences (AAS), Pastorial Leadership
Elgin Community College 2007 — 2009
Studies and Associate of Applied Science, Graphic Design
Time Warner Cable April 2014 - Present
ManpowerGroup March 2014 - April 2014
Tailored Management November 2013 - December 2013
Sedgwick July 2013 - August 2013
Teleperformance October 2012 - June 2013
World Harvest Church August 2009 - February 2013
Advance Auto Parts October 2011 - October 2012
World Overcomers Church May 2004 - September 2008
Target December 2006 - April 2007
Skills
Crisis Communications, Christianity, Drawing, Adobe Creative Suite, Graphic Design, Social Media, Photoshop, Social Networking, Customer Service, Advertising, InDesign, Microsoft Office, Event Planning, PowerPoint, Illustrator, Microsoft Word, Facebook, iMovie, Photography, Sales, Blogging
Education
Valor Christian College 2009 — 2011
Associate of Arts and Sciences (AAS), Pastorial Leadership
Elgin Community College 2007 — 2009
Studies and Associate of Applied Science, Graphic Design
Katya Nikolova's Teleperformance Experience June 2005 - March 2007
Job IT System Analyst at Alphanumeric
Industry Information Technology and Services
Experience
Alphanumeric December 2012 - Present
.Idea (Ajilon) September 2007 - November 2012
Teleperformance June 2005 - March 2007
Skills
Microsoft Office, Customer Service, Active Directory, Windows Server, Outlook
Education
Concordia University 2005 — 2008
MTM
Alphanumeric December 2012 - Present
.Idea (Ajilon) September 2007 - November 2012
Teleperformance June 2005 - March 2007
Skills
Microsoft Office, Customer Service, Active Directory, Windows Server, Outlook
Education
Concordia University 2005 — 2008
MTM
Jamil Coulter's Teleperformance Experience July 2012 - August 2012
Job Student at DeVry UniversityOhio
Industry
Experience
Funai Service Corporation June 2013 - February 2014
Teleperformance July 2012 - August 2012
Skills
Java, HTML, PHP, Visual Basic, .NET, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sony Vegas, XML, Photoshop, Paint.NET, Windows Movie Maker, Video Games
Education
DeVry University-Ohio 2010 — 2014
Eastland-Fairfield Career and Technical Schools 2007 — 2009
highschool, Computer Programming
Funai Service Corporation June 2013 - February 2014
Teleperformance July 2012 - August 2012
Skills
Java, HTML, PHP, Visual Basic, .NET, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sony Vegas, XML, Photoshop, Paint.NET, Windows Movie Maker, Video Games
Education
DeVry University-Ohio 2010 — 2014
Eastland-Fairfield Career and Technical Schools 2007 — 2009
highschool, Computer Programming
Jasmine Gaylor's Teleperformance Experience November 2012 - May 2013
Job Marketing and Advertising Professional
Industry Marketing and Advertising
Experience
Teleperformance November 2012 - May 2013
Lovers Lane {Corporate Office} 2010 - 2012
Skills
Advertising, Marketing Communications, Digital Marketing, Social Media Marketing, Direct Marketing, Integrated Marketing, Online Advertising, Marketing Strategy, Media Planning, Email Marketing, Marketing, Social Media, Direct Mail, Creative Direction
Education
Eastern Michigan University 2013 — 2014
Bachelor of Science (BS) (In progress), Public Relations/Image Management
Teleperformance November 2012 - May 2013
Lovers Lane {Corporate Office} 2010 - 2012
Skills
Advertising, Marketing Communications, Digital Marketing, Social Media Marketing, Direct Marketing, Integrated Marketing, Online Advertising, Marketing Strategy, Media Planning, Email Marketing, Marketing, Social Media, Direct Mail, Creative Direction
Education
Eastern Michigan University 2013 — 2014
Bachelor of Science (BS) (In progress), Public Relations/Image Management
Sidney Robin's Teleperformance Experience June 2015 - Present
Job O365 | SharePoint OnPremise | Cloud
Industry Information Technology and Services
Experience
Teleperformance June 2015 - Present
YenroTech April 2004 - Present
Teleperformance September 2014 - June 2015
Teleperformance January 2013 - June 2015
Belcan TechServices August 2011 - June 2012
Belcan TechServices November 2010 - August 2011
Sprint November 2005 - November 2006
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, English, Management, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Process Improvement, Windows, Outlook, OneDrive for Business, SharePoint, Active Directory, DirSync, Technical Support, Servers, Databases, Troubleshooting, Networking, Hardware, Microsoft Exchange, Testing, Information Technology, Software Installation
Education
DeVry University 2005 — 2010
Technical Management
DeVry University 2005 — 2009
Associate's Degree, Accounting Technology/Technician and Bookkeeping
Teleperformance June 2015 - Present
YenroTech April 2004 - Present
Teleperformance September 2014 - June 2015
Teleperformance January 2013 - June 2015
Belcan TechServices August 2011 - June 2012
Belcan TechServices November 2010 - August 2011
Sprint November 2005 - November 2006
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, English, Management, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Process Improvement, Windows, Outlook, OneDrive for Business, SharePoint, Active Directory, DirSync, Technical Support, Servers, Databases, Troubleshooting, Networking, Hardware, Microsoft Exchange, Testing, Information Technology, Software Installation
Education
DeVry University 2005 — 2010
Technical Management
DeVry University 2005 — 2009
Associate's Degree, Accounting Technology/Technician and Bookkeeping
Kaye C.'s Teleperformance Experience January 2010 - November 2011
Job Student at DeVry UniversityTexas
Industry Computer Software
Experience
Guy's Academy December 2011 - Present
Teleperformance January 2010 - November 2011
Skills
Web Design, Photography, Event Planning, Marketing, Graphic Design, Youth Mentoring, Writing
Education
DeVry University-Texas 2012 — 2013
Herzing University-Atlanta
Computer Science
Guy's Academy December 2011 - Present
Teleperformance January 2010 - November 2011
Skills
Web Design, Photography, Event Planning, Marketing, Graphic Design, Youth Mentoring, Writing
Education
DeVry University-Texas 2012 — 2013
Herzing University-Atlanta
Computer Science
Nakita Silas's Teleperformance Experience March 2006 - October 2014
Job Customer Service Representative at Teleperformance
Industry Consumer Services
Experience
Teleperformance March 2006 - October 2014
Palmyra Nursing Home September 2004 - March 2006
Skills
Data Entry, IT,..., Customer Service
Education
Darton College 2003 — 2005
Associate of Science (A.S.), Business Administration
Fort Valley State University 2001 — 2002
Teleperformance March 2006 - October 2014
Palmyra Nursing Home September 2004 - March 2006
Skills
Data Entry, IT,..., Customer Service
Education
Darton College 2003 — 2005
Associate of Science (A.S.), Business Administration
Fort Valley State University 2001 — 2002
Heidi Black's Teleperformance Experience March 2013 - Present
Job Dsp danville services
Industry Outsourcing/Offshoring
Experience
Danville Services August 2014 - Present
Teleperformance March 2013 - Present
Viewpoint November 2014 - December 2014
Skills
Customer Service...
Education
Eagle Gate College-Layton 2014 — 2018
Criminal Justice diploma, Criminal Justice, 3.52
ITT Technical Institute-Indianapolis 2013 — 2015
Associate's degree, criminology and forensic technology
James Madison High School 2008 — 2013
High School Diploma, High School/Secondary Diplomas and Certificates
James Madison High school 2008 — 2013
High school diploma, High school, 2.88
Danville Services August 2014 - Present
Teleperformance March 2013 - Present
Viewpoint November 2014 - December 2014
Skills
Customer Service...
Education
Eagle Gate College-Layton 2014 — 2018
Criminal Justice diploma, Criminal Justice, 3.52
ITT Technical Institute-Indianapolis 2013 — 2015
Associate's degree, criminology and forensic technology
James Madison High School 2008 — 2013
High School Diploma, High School/Secondary Diplomas and Certificates
James Madison High school 2008 — 2013
High school diploma, High school, 2.88
Lorrie Araneda's Teleperformance Experience November 2010 - May 2012
Job benefit advisor
Industry Insurance
Experience
Extend Health July 2012 - December 2012
Teleperformance November 2010 - May 2012
Megaplex 12 January 2007 - November 2010
Skills
ICD-9, cpt, HCPCS, Typing, 10 Key, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, 12 years customer..., Medical Assisting..., Medical Billing and...
Education
Eagle Gate College-Murray 2010 — 2011
Diploma, Medical Insurance Billing and Coding
Salt Lake Community College 2006 — 2008
Certificate, Medical Assistant/Medical Adminstrative Assistant
Extend Health July 2012 - December 2012
Teleperformance November 2010 - May 2012
Megaplex 12 January 2007 - November 2010
Skills
ICD-9, cpt, HCPCS, Typing, 10 Key, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, 12 years customer..., Medical Assisting..., Medical Billing and...
Education
Eagle Gate College-Murray 2010 — 2011
Diploma, Medical Insurance Billing and Coding
Salt Lake Community College 2006 — 2008
Certificate, Medical Assistant/Medical Adminstrative Assistant
Goldman Greene's Teleperformance Experience August 2013 - June 2014
Job DIA Sr. COMSEC Modernization Analyst for General Dynamics
Industry Defense & Space
Experience
General Dynamics Information Technology July 2014 - Present
Teleperformance August 2013 - June 2014
United States Air Force July 2009 - April 2013
United States Air Force May 2008 - June 2009
Grand Forks AFB, ND May 2004 - May 2008
Skills
Network Administration, Microsoft Office, Military Experience, Computer Hardware, Computer Security, Computer Proficiency, Security Clearance, CompTIA A+ Certification, compTIA Security +..., CompTIA, COMSEC, Air Force, DoD, Security, Security, Networking, CompTIA A+, CompTIA Security+, Command, Technical Support, Security+
Education
Community College of the Air Force 2010 — 2013
Associate's degree, Information Technology
General Dynamics Information Technology July 2014 - Present
Teleperformance August 2013 - June 2014
United States Air Force July 2009 - April 2013
United States Air Force May 2008 - June 2009
Grand Forks AFB, ND May 2004 - May 2008
Skills
Network Administration, Microsoft Office, Military Experience, Computer Hardware, Computer Security, Computer Proficiency, Security Clearance, CompTIA A+ Certification, compTIA Security +..., CompTIA, COMSEC, Air Force, DoD, Security, Security, Networking, CompTIA A+, CompTIA Security+, Command, Technical Support, Security+
Education
Community College of the Air Force 2010 — 2013
Associate's degree, Information Technology
Wade Perry's Teleperformance Experience October 2013 - January 2014
Job Training Manager at Teleperformance
Industry Computer Hardware
Experience
AudaExplore February 2014 - July 2015
Teleperformance October 2013 - January 2014
Teleperformance February 2013 - September 2013
Teleperformance November 2012 - January 2013
Skills
Team Management, Google Docs, Microsoft Excel, Microsoft Word, Call Centers, Customer Satisfaction, KPI Reports, KPI Dashboards, Training, Development & delivery..., Development Of Employees, Leadership, Customer Service, Sales
Education
Eastern Michigan University
AudaExplore February 2014 - July 2015
Teleperformance October 2013 - January 2014
Teleperformance February 2013 - September 2013
Teleperformance November 2012 - January 2013
Skills
Team Management, Google Docs, Microsoft Excel, Microsoft Word, Call Centers, Customer Satisfaction, KPI Reports, KPI Dashboards, Training, Development & delivery..., Development Of Employees, Leadership, Customer Service, Sales
Education
Eastern Michigan University
Barbara Matuzonis's Teleperformance Experience April 2012 - January 2014
Job Associate Product Specialist at SunGard Financial Systems
Industry Financial Services
Experience
SunGard Financial Systems July 2014 - Present
SunGard Financial Systems February 2014 - July 2014
Teleperformance April 2012 - January 2014
Teleperformance March 2011 - April 2012
Skills
Marketing, Management, Strategic Planning, Marketing Strategy, Social Media, Business Strategy, CRM, Customer Service, Microsoft Excel
Education
Escola Superior de Propaganda e Marketing 2010 — 2013
Bachelor of Business Administration (BBA), Marketing
SunGard Financial Systems July 2014 - Present
SunGard Financial Systems February 2014 - July 2014
Teleperformance April 2012 - January 2014
Teleperformance March 2011 - April 2012
Skills
Marketing, Management, Strategic Planning, Marketing Strategy, Social Media, Business Strategy, CRM, Customer Service, Microsoft Excel
Education
Escola Superior de Propaganda e Marketing 2010 — 2013
Bachelor of Business Administration (BBA), Marketing
Mangal Rajput's Teleperformance Experience April 2010 - December 2011
Job Sr. Bench Sales Specialist at Capilton Inc.
Industry Staffing and Recruiting
Experience
Capilton Inc. May 2015 - Present
Capilton Inc. May 2015 - Present
yashco systems May 2014 - April 2015
Yashco Systems October 2013 - May 2014
GTM Teleshopping Pvt Ltd May 2012 - September 2013
Teleperformance April 2010 - December 2011
Skills
Customer Service, BPO, Call Centers, Microsoft Office, some knowledge of..., Microsoft Excel, Microsoft Word, microsoft outlook, IT Recruitment, Recruiting, Interviews, Sales, Team Management, IT Service Management, Computer Hardware, Benefits Negotiation, Screening, Networking, Screening Resumes, Technical Recruiting, Employee Relations, Internet Recruiting, Sourcing, Recruitments, Contract Recruitment, Staffing Services, Team Leadership, Management, Temporary Placement, Executive Search, Resume, Search, Personnel Management, Employee Engagement, Headhunt, RPO, Job Descriptions, Business Networking, Talent Management
Education
Devi Ahilya Vishwavidyalaya 2008 — 2012
Bachelor's degree, Computer Science, B
Excellence higher secondary school khirkiya M.P. 2006 — 2008
PCM, A Grade
Capilton Inc. May 2015 - Present
Capilton Inc. May 2015 - Present
yashco systems May 2014 - April 2015
Yashco Systems October 2013 - May 2014
GTM Teleshopping Pvt Ltd May 2012 - September 2013
Teleperformance April 2010 - December 2011
Skills
Customer Service, BPO, Call Centers, Microsoft Office, some knowledge of..., Microsoft Excel, Microsoft Word, microsoft outlook, IT Recruitment, Recruiting, Interviews, Sales, Team Management, IT Service Management, Computer Hardware, Benefits Negotiation, Screening, Networking, Screening Resumes, Technical Recruiting, Employee Relations, Internet Recruiting, Sourcing, Recruitments, Contract Recruitment, Staffing Services, Team Leadership, Management, Temporary Placement, Executive Search, Resume, Search, Personnel Management, Employee Engagement, Headhunt, RPO, Job Descriptions, Business Networking, Talent Management
Education
Devi Ahilya Vishwavidyalaya 2008 — 2012
Bachelor's degree, Computer Science, B
Excellence higher secondary school khirkiya M.P. 2006 — 2008
PCM, A Grade
Nichole Jaeger's Teleperformance Experience July 2004 - October 2005
Job Bartender at Sandy Station
Industry Restaurants
Experience
Sandy Station May 2014 - Present
Texas Roadhouse September 2012 - July 2014
Club Allure November 2005 - September 2012
Teleperformance July 2004 - October 2005
Skills
Customer Service, Customer Satisfaction, Sales, Time Management, Teamwork, Food, Telephone Skills, Restaurants, Hospitality, Catering
Education
Eagle Gate College-Murray 2014 — 2017
Criminal Justice and Corrections
Valley High School 1997 — 1999
High School Diploma, Basic Skills and Developmental/Remedial Education
Sandy Station May 2014 - Present
Texas Roadhouse September 2012 - July 2014
Club Allure November 2005 - September 2012
Teleperformance July 2004 - October 2005
Skills
Customer Service, Customer Satisfaction, Sales, Time Management, Teamwork, Food, Telephone Skills, Restaurants, Hospitality, Catering
Education
Eagle Gate College-Murray 2014 — 2017
Criminal Justice and Corrections
Valley High School 1997 — 1999
High School Diploma, Basic Skills and Developmental/Remedial Education
Nathan Danforth's Teleperformance Experience March 2004 - June 2006
Job Troubleshooter
Industry Information Technology and Services
Experience
Wells Fargo November 2014 - Present
Convergys October 2007 - November 2014
DiCarlo's Pizza June 2006 - October 2007
Teleperformance March 2004 - June 2006
Skills
Technical Support, Computers, Windows, Windows 7, Windows Vista, Windows XP Pro, Linux, Typing, Critical Thinking, Customer Service, Data Entry, Self-starter, Dependable Team Player, Networking, Microsoft Office, Active Learning, Oral & Written..., Close Attention to..., Troubleshooting, Hardware Support, Bios, RAID, Self-driven, Empathy, Flexibility, Confidant, Creative Problem Solving, Data Analysis, Enthusiasm to learn, Leadership, Operating Systems, Technical Training, Organization &..., Customer Oriented, Ubuntu, TCP/IP, Windows Server, Call Centers, Coaching, Computer Hardware, Operations Management, Problem Solving, Process Improvement, Sales, Training, Vendor Management, Teamwork
Education
DeVry University 2007 — 2012
Computer and Information Sciences, General
Wells Fargo November 2014 - Present
Convergys October 2007 - November 2014
DiCarlo's Pizza June 2006 - October 2007
Teleperformance March 2004 - June 2006
Skills
Technical Support, Computers, Windows, Windows 7, Windows Vista, Windows XP Pro, Linux, Typing, Critical Thinking, Customer Service, Data Entry, Self-starter, Dependable Team Player, Networking, Microsoft Office, Active Learning, Oral & Written..., Close Attention to..., Troubleshooting, Hardware Support, Bios, RAID, Self-driven, Empathy, Flexibility, Confidant, Creative Problem Solving, Data Analysis, Enthusiasm to learn, Leadership, Operating Systems, Technical Training, Organization &..., Customer Oriented, Ubuntu, TCP/IP, Windows Server, Call Centers, Coaching, Computer Hardware, Operations Management, Problem Solving, Process Improvement, Sales, Training, Vendor Management, Teamwork
Education
DeVry University 2007 — 2012
Computer and Information Sciences, General
Brianna Neil's Teleperformance Experience August 2010 - February 2012
Job Lube Analyst Specialist
Industry Oil & Energy
Experience
POLARIS Laboratories December 2014 - Present
Central Parking May 2014 - December 2014
Mrs. Fields Famous Brands August 2013 - May 2014
Teleperformance August 2010 - February 2012
EG&G Logistics August 2009 - January 2010
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Organization, Customer Satisfaction, Retail, Teamwork, Telephone Skills, Data Entry, Inventory Management, Time Management
Education
Eagle Gate College-Murray 2014 — 2016
Business Administration and Management, General
William H. Taft 1995 — 1999
POLARIS Laboratories December 2014 - Present
Central Parking May 2014 - December 2014
Mrs. Fields Famous Brands August 2013 - May 2014
Teleperformance August 2010 - February 2012
EG&G Logistics August 2009 - January 2010
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Organization, Customer Satisfaction, Retail, Teamwork, Telephone Skills, Data Entry, Inventory Management, Time Management
Education
Eagle Gate College-Murray 2014 — 2016
Business Administration and Management, General
William H. Taft 1995 — 1999
Jonathan Gore's Teleperformance Experience August 2013 - January 2014
Job Student at Eastern Michigan University
Industry Accounting
Experience
Infinity Contact January 2014 - Present
Teleperformance August 2013 - January 2014
recellular June 2012 - August 2013
Skills
Google Adwords, Photoshop, Microsoft Office, Teamwork
Education
Eastern Michigan University 2011 — 2015
Bachelor of Business Administration (BBA), Accounting
Eastern Michigan University 2011 — 2015
Infinity Contact January 2014 - Present
Teleperformance August 2013 - January 2014
recellular June 2012 - August 2013
Skills
Google Adwords, Photoshop, Microsoft Office, Teamwork
Education
Eastern Michigan University 2011 — 2015
Bachelor of Business Administration (BBA), Accounting
Eastern Michigan University 2011 — 2015
Brandon McHone's Teleperformance Experience May 2015 - August 2015
Job Server
Industry Food & Beverages
Experience
Teleperformance May 2015 - August 2015
Vicon Industries November 2014 - May 2015
Skills
Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Security, Outlook, Management, Sales, Public Speaking, Teamwork
Education
Eastern Kentucky University 2014 — 2018
N/A, Bachelor of Arts
Madison Southern High School 2013 — 2014
High School/Secondary Diplomas and Certificates
Teleperformance May 2015 - August 2015
Vicon Industries November 2014 - May 2015
Skills
Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Security, Outlook, Management, Sales, Public Speaking, Teamwork
Education
Eastern Kentucky University 2014 — 2018
N/A, Bachelor of Arts
Madison Southern High School 2013 — 2014
High School/Secondary Diplomas and Certificates
Curtis Herman's Teleperformance Experience Csutomer Service agentTeleperfomanceJanuary 2015 - Present
Job Customer Service Sprint at Teleperformance
Industry Outsourcing/Offshoring
Experience
Teleperformance Csutomer Service agentTeleperfomanceJanuary 2015 - Present
Education
Digital Media Arts College 2014 — 2017
Bachelor's Degree, Animation, Interactive Technology, Video Graphics and Special Effects
Nova High School 2000 — 2004
Diploma
Teleperformance Csutomer Service agentTeleperfomanceJanuary 2015 - Present
Education
Digital Media Arts College 2014 — 2017
Bachelor's Degree, Animation, Interactive Technology, Video Graphics and Special Effects
Nova High School 2000 — 2004
Diploma
Archie Jenkins's Teleperformance Experience May 2006 - January 2007
Job Military Veteran
Industry Military
Experience
US Army 2011 - 2015
Airgas May 2009 - April 2011
Verizon Wireless May 2008 - January 2009
Teleperformance May 2006 - January 2007
KFC January 2004 - May 2006
Education
Utah State University 2007 — 2011
Bachelor’s Degree, History
Dixie State University 2004 — 2006
Associate’s Degree
US Army 2011 - 2015
Airgas May 2009 - April 2011
Verizon Wireless May 2008 - January 2009
Teleperformance May 2006 - January 2007
KFC January 2004 - May 2006
Education
Utah State University 2007 — 2011
Bachelor’s Degree, History
Dixie State University 2004 — 2006
Associate’s Degree
Patricia Linhart's Teleperformance Experience July 2015 - Present
Job Supervisor at Teleperformance
Industry Outsourcing/Offshoring
Experience
Teleperformance July 2015 - Present
Education
ECPI University 2005 — 2007
Bachelor's degree, Criminal Justice and Corrections
ECPI University 2003 — 2005
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Teleperformance July 2015 - Present
Education
ECPI University 2005 — 2007
Bachelor's degree, Criminal Justice and Corrections
ECPI University 2003 — 2005
Associate of Arts and Sciences (AAS), Business Administration and Management, General
TeleTech
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento