TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
TeleTech List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TeleTech. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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TeleTech Employees
Employee
Years
Job
Industry
Elizabeth Johnson Elizabeth Johnson's TeleTech Experience July 2000 - August 2001
Job Director, Corporate Communications at MGMA
Industry Public Relations and Communications
Experience
MGMA August 2012 - Present
MGMA September 2002 - August 2012
Medical Group Management Association September 2002 - August 2012
Qwest Cyber.Solutions August 2001 - February 2002
TeleTech July 2000 - August 2001
Skills
Media Relations, Corporate Communications, Public Relations, Social Media Strategist, Scripting, Executive-level..., Professional..., Media Skills Training, Crisis Communications, Press Releases, Community Outreach, Physicians, Healthcare Consulting, Public Affairs, Copywriting, Revenue Cycle, Healthcare Industry, Nonprofits, Healthcare Management, Physician Relations, Social Media, EHR, Reputation Management, Healthcare, Newsletters, Internal Communications, Practice Management, Message Development, Health Policy, Web Content, Proactive self-starter, Strategic Communications, Publications, Social Media Marketing
Education
Colorado State University 1995 — 1999
BA, Technical Journalism
Ragan
MGMA August 2012 - Present
MGMA September 2002 - August 2012
Medical Group Management Association September 2002 - August 2012
Qwest Cyber.Solutions August 2001 - February 2002
TeleTech July 2000 - August 2001
Skills
Media Relations, Corporate Communications, Public Relations, Social Media Strategist, Scripting, Executive-level..., Professional..., Media Skills Training, Crisis Communications, Press Releases, Community Outreach, Physicians, Healthcare Consulting, Public Affairs, Copywriting, Revenue Cycle, Healthcare Industry, Nonprofits, Healthcare Management, Physician Relations, Social Media, EHR, Reputation Management, Healthcare, Newsletters, Internal Communications, Practice Management, Message Development, Health Policy, Web Content, Proactive self-starter, Strategic Communications, Publications, Social Media Marketing
Education
Colorado State University 1995 — 1999
BA, Technical Journalism
Ragan
Scott Goodyear Scott Goodyear's TeleTech Experience January 2014 - Present
Job VP, Client Executive at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech January 2014 - Present
Amdocs October 2012 - December 2013
Amdocs January 2010 - October 2012
EMC October 2007 - January 2010
CSG Systems 1997 - 2007
Evans & Sutherland 1985 - 1990
Skills
Broadband, Customer Relations, Professional Services, Solution Selling, SaaS, Managed Services, Cloud Computing, Contract Negotiations, Direct Sales, Telecommunications, OSS, Billing Systems, Customer Experience, Account Management, Sales Management, Sales Operations, Salesforce.com, Data Center, RFP, Integration, Strategy, Strategic Partnerships, Selling, Call Centers, Contract Negotiation
Education
Colorado State University 1981 — 1985
Bachelor of Science (BS), Mechanical Engineering
University of Utah 1991 — 1993
Master of Science (MS), MBA
TeleTech January 2014 - Present
Amdocs October 2012 - December 2013
Amdocs January 2010 - October 2012
EMC October 2007 - January 2010
CSG Systems 1997 - 2007
Evans & Sutherland 1985 - 1990
Skills
Broadband, Customer Relations, Professional Services, Solution Selling, SaaS, Managed Services, Cloud Computing, Contract Negotiations, Direct Sales, Telecommunications, OSS, Billing Systems, Customer Experience, Account Management, Sales Management, Sales Operations, Salesforce.com, Data Center, RFP, Integration, Strategy, Strategic Partnerships, Selling, Call Centers, Contract Negotiation
Education
Colorado State University 1981 — 1985
Bachelor of Science (BS), Mechanical Engineering
University of Utah 1991 — 1993
Master of Science (MS), MBA
Amy Horan (Rutigliano) Amy Horan (Rutigliano)'s TeleTech Experience 1997 - 1998
Job Director, HR Business Partner at Level 3 Communications
Industry Hospital & Health Care
Experience
Level 3 Communications November 2012 - Present
Newmont Mining Corporation May 2011 - November 2012
DaVita August 2010 - June 2011
Level 3 Communications April 2010 - August 2010
Janus Capital Group April 2000 - April 2010
Digital Creators 1998 - 1999
TeleTech 1997 - 1998
Skills
Talent Management, College Recruiting, Talent Acquisition, Onboarding, Applicant Tracking..., Workforce Planning, Organizational..., Human Resources, Personnel Management, Sourcing, Succession Planning, Performance Management, Employee Engagement, Interviews, Employee Relations, Recruiting, Deferred Compensation, Vendor Management, Employee Benefits, Management, Team Building, Corporate Recruiting, Hiring, Executive Search, Internet Recruiting, Technical Recruiting, Employer Branding, HRIS, Leadership, Taleo, Organizational..., Training, Benefits Administration
Education
Colorado State University 1996 — 1997
BS
Level 3 Communications November 2012 - Present
Newmont Mining Corporation May 2011 - November 2012
DaVita August 2010 - June 2011
Level 3 Communications April 2010 - August 2010
Janus Capital Group April 2000 - April 2010
Digital Creators 1998 - 1999
TeleTech 1997 - 1998
Skills
Talent Management, College Recruiting, Talent Acquisition, Onboarding, Applicant Tracking..., Workforce Planning, Organizational..., Human Resources, Personnel Management, Sourcing, Succession Planning, Performance Management, Employee Engagement, Interviews, Employee Relations, Recruiting, Deferred Compensation, Vendor Management, Employee Benefits, Management, Team Building, Corporate Recruiting, Hiring, Executive Search, Internet Recruiting, Technical Recruiting, Employer Branding, HRIS, Leadership, Taleo, Organizational..., Training, Benefits Administration
Education
Colorado State University 1996 — 1997
BS
Robin Jordan Robin Jordan's TeleTech Experience February 2011 - June 2011
Job Sales Order Coordinator at Schaefer's Electronic Enclosures
Industry Retail
Experience
Schaefer's Electronic Enclosures August 2013 - Present
Hefner Furniture and Appliance July 2011 - June 2013
TeleTech February 2011 - June 2011
Best Buy March 2010 - March 2011
Comfort Inn February 2009 - December 2010
Skills
Customer Service, Sales, Customer Satisfaction, Technical Support, Microsoft Excel, Time Management, Photoshop, Illustrator, Merchandising, Mobile Devices, Visual Merchandising, Retail Sales, Microsoft Office, Team Leadership, Computers, Email Support
Education
Southeast Missouri State University
Bachelor's Degree, Technology Management: Computer/Multimedia Graphics
University of Phoenix-Springfield Campus 2010 — 2011
Bachelor of Science (BS), Information Technology and Web Devlopment
College of the Ozarks 2007 — 2009
Schaefer's Electronic Enclosures August 2013 - Present
Hefner Furniture and Appliance July 2011 - June 2013
TeleTech February 2011 - June 2011
Best Buy March 2010 - March 2011
Comfort Inn February 2009 - December 2010
Skills
Customer Service, Sales, Customer Satisfaction, Technical Support, Microsoft Excel, Time Management, Photoshop, Illustrator, Merchandising, Mobile Devices, Visual Merchandising, Retail Sales, Microsoft Office, Team Leadership, Computers, Email Support
Education
Southeast Missouri State University
Bachelor's Degree, Technology Management: Computer/Multimedia Graphics
University of Phoenix-Springfield Campus 2010 — 2011
Bachelor of Science (BS), Information Technology and Web Devlopment
College of the Ozarks 2007 — 2009
Kat Lui Kat Lui's TeleTech Experience February 2009 - June 2009
Job Zine Restaurant Host at The Venetian
Industry Entertainment
Experience
The Venetian June 2012 - Present
AZ Window Painting September 2010 - May 2011
Teletech February 2009 - June 2009
D3Publisher June 2008 - July 2008
Sega GameWorks October 2007 - June 2008
Sega GameWorks October 2007 - June 2008
Mirage Resort and Casino December 2006 - April 2007
Skills
Final Cut Pro, Screenwriting, Flash, Art, Dreamweaver, Creative Writing, Film Production, Avid Media Composer, Illustrator, Graphic Design, Game Design, Sound, Canvas, Project Management, Pen
Education
Collins College 2007 — 2010
BA, Game Art
The Venetian June 2012 - Present
AZ Window Painting September 2010 - May 2011
Teletech February 2009 - June 2009
D3Publisher June 2008 - July 2008
Sega GameWorks October 2007 - June 2008
Sega GameWorks October 2007 - June 2008
Mirage Resort and Casino December 2006 - April 2007
Skills
Final Cut Pro, Screenwriting, Flash, Art, Dreamweaver, Creative Writing, Film Production, Avid Media Composer, Illustrator, Graphic Design, Game Design, Sound, Canvas, Project Management, Pen
Education
Collins College 2007 — 2010
BA, Game Art
Kirsten Batalden Kirsten Batalden's TeleTech Experience 2011 - 2013
Job HR Business Partner at F+W Media, Inc.
Industry Human Resources
Experience
F+W Media, Inc. 2013 - Present
TeleTech 2011 - 2013
Colorado State University 2009 - 2011
Tandem Select 2007 - 2009
Capital West National Bank 2004 - 2007
Wells Fargo Bank 1996 - 2004
Skills
PHR
Education
Colorado State University 2009 — 2011
Masters Degree, Education and Human Resources
University of Phoenix 1999 — 2001
Bachelor of Science, Business Management
F+W Media, Inc. 2013 - Present
TeleTech 2011 - 2013
Colorado State University 2009 - 2011
Tandem Select 2007 - 2009
Capital West National Bank 2004 - 2007
Wells Fargo Bank 1996 - 2004
Skills
PHR
Education
Colorado State University 2009 — 2011
Masters Degree, Education and Human Resources
University of Phoenix 1999 — 2001
Bachelor of Science, Business Management
Jordan DeBoer's TeleTech Experience September 2014 - Present
Job Manager of Technical Solutions at TeleTech
Industry Information Technology and Services
Experience
TeleTech September 2014 - Present
Aspirant Consulting, LLC April 2008 - Present
TeleTech August 2013 - September 2014
Wells Fargo May 2012 - August 2013
TransUnion October 2010 - February 2012
Blackbox Case June 2011 - January 2012
Apple September 2010 - June 2011
TransUnion June 2010 - September 2010
Colorado Christian University May 2008 - August 2008
Minnesota Wire May 2007 - August 2007
Skills
Project Management, Small Business..., Customer Relations, Microsoft Excel, Microsoft Office, Quickbooks, Mac OS X, Windows, iWork, iWeb, Salesforce.com, Organizational..., Change Leadership, Financial Planning, Accurint, Customer Service, Business Development, Training, Management, QuickBooks, OS X, Program Management, Change Management, Analysis, Social Media, Marketing, Leadership
Education
Colorado Christian University 2007 — 2010
Bachelor of Science, Business Administration (Project Management & Finance)
St. Cloud State University 2006 — 2007
Post Secondary Enrollment Opportunities
TeleTech September 2014 - Present
Aspirant Consulting, LLC April 2008 - Present
TeleTech August 2013 - September 2014
Wells Fargo May 2012 - August 2013
TransUnion October 2010 - February 2012
Blackbox Case June 2011 - January 2012
Apple September 2010 - June 2011
TransUnion June 2010 - September 2010
Colorado Christian University May 2008 - August 2008
Minnesota Wire May 2007 - August 2007
Skills
Project Management, Small Business..., Customer Relations, Microsoft Excel, Microsoft Office, Quickbooks, Mac OS X, Windows, iWork, iWeb, Salesforce.com, Organizational..., Change Leadership, Financial Planning, Accurint, Customer Service, Business Development, Training, Management, QuickBooks, OS X, Program Management, Change Management, Analysis, Social Media, Marketing, Leadership
Education
Colorado Christian University 2007 — 2010
Bachelor of Science, Business Administration (Project Management & Finance)
St. Cloud State University 2006 — 2007
Post Secondary Enrollment Opportunities
Jacque Fryday Jacque Fryday's TeleTech Experience June 2013 - October 2013
Job Technical Writer at Charter Communications
Industry Writing and Editing
Experience
Charter Communications April 2015 - Present
Fryday Consulting, LLC (Contract) 2000 - Present
WOW! Internet, Cable & Phone October 2014 - March 2015
Hawkins Point Partners May 2014 - September 2014
SCL Health System November 2013 - May 2014
TeleTech June 2013 - October 2013
Ciber 2010 - 2013
StarTek, Inc. 2007 - 2009
Metso 2002 - 2004
Robinson Brick Company 1999 - 2000
Skills
SharePoint, Technical Writing, Microsoft Word, Software Documentation, Visio, Adobe Acrobat, MS Project, Salesforce.com, Training, Management, PowerPoint, Vendor Management, Access, Microsoft Excel, Analysis, Quality Assurance, Content Management, SnagIt, Doc-to-Help, Outlook, Microsoft Publisher, Business Analysis, Information Technology, Outsourcing, Process Improvement, CRM, Proofreading, HTML, RFP Machine, Client-Specific..., Web & Internet..., Business Intelligence, Project Management, FogBugz, Lotus Notes, Creative Writing, Recruiting, RFP, Microsoft Office, Team Leadership, Human Resources, Editing, SDLC, Leadership, Requirements Analysis, Professional Services, Call Centers, Networking, Sales Operations, ServiceNow
Education
Colorado Christian University
Bachelor of Science (B.S.), Management - Computer Information Systems
Charter Communications April 2015 - Present
Fryday Consulting, LLC (Contract) 2000 - Present
WOW! Internet, Cable & Phone October 2014 - March 2015
Hawkins Point Partners May 2014 - September 2014
SCL Health System November 2013 - May 2014
TeleTech June 2013 - October 2013
Ciber 2010 - 2013
StarTek, Inc. 2007 - 2009
Metso 2002 - 2004
Robinson Brick Company 1999 - 2000
Skills
SharePoint, Technical Writing, Microsoft Word, Software Documentation, Visio, Adobe Acrobat, MS Project, Salesforce.com, Training, Management, PowerPoint, Vendor Management, Access, Microsoft Excel, Analysis, Quality Assurance, Content Management, SnagIt, Doc-to-Help, Outlook, Microsoft Publisher, Business Analysis, Information Technology, Outsourcing, Process Improvement, CRM, Proofreading, HTML, RFP Machine, Client-Specific..., Web & Internet..., Business Intelligence, Project Management, FogBugz, Lotus Notes, Creative Writing, Recruiting, RFP, Microsoft Office, Team Leadership, Human Resources, Editing, SDLC, Leadership, Requirements Analysis, Professional Services, Call Centers, Networking, Sales Operations, ServiceNow
Education
Colorado Christian University
Bachelor of Science (B.S.), Management - Computer Information Systems
Anjana Basnet (anjanabasnet@hotmail.com) Anjana Basnet (anjanabasnet@hotmail.com)'s TeleTech Experience 2009 - 2010
Job Information Security Analyst at Charles Schwab
Industry Accounting
Experience
Charles Schwab May 2014 - Present
First Data Corporation December 2011 - March 2014
Ernst & Young September 2010 - December 2011
TeleTech 2009 - 2010
Deloitte January 2008 - April 2009
Dish Network October 2004 - January 2008
Skills
Sarbanes-Oxley Act, Auditing, Internal Controls, Enterprise Risk..., COSO, Access, COBIT, Information Technology, Access Lists, Sarbanes-Oxley, Governance, Accounting, Management, CISA, Information Security, Internal Audit, IT Audit, Risk Management
Education
Colorado Technical University 2006 — 2007
MBA, Accounting
Columbia College 2001 — 2005
Bachelor of Science in Accounting, Accounting
Charles Schwab May 2014 - Present
First Data Corporation December 2011 - March 2014
Ernst & Young September 2010 - December 2011
TeleTech 2009 - 2010
Deloitte January 2008 - April 2009
Dish Network October 2004 - January 2008
Skills
Sarbanes-Oxley Act, Auditing, Internal Controls, Enterprise Risk..., COSO, Access, COBIT, Information Technology, Access Lists, Sarbanes-Oxley, Governance, Accounting, Management, CISA, Information Security, Internal Audit, IT Audit, Risk Management
Education
Colorado Technical University 2006 — 2007
MBA, Accounting
Columbia College 2001 — 2005
Bachelor of Science in Accounting, Accounting
Sue Schnellmann Sue Schnellmann's TeleTech Experience January 2012 - October 2012
Job Senior Technical Writer at Charles Schwab through Randstad
Industry Professional Training & Coaching
Experience
Charles Schwab through Randstad October 2014 - Present
Wellpoint through TekSystems March 2013 - April 2014
TeleTech January 2012 - October 2012
21st Century Performance LLC July 2010 - January 2012
American Society for Training and Development Rocky Mountain Chapter January 2010 - December 2011
Avaya October 2009 - July 2010
Charter Communications May 2009 - September 2009
DIRECTV October 2006 - November 2008
Genesys Conferencing January 2005 - October 2006
U S WEST / Qwest Communications 1997 - 2002
Skills
Training, Instructional Design, E-Learning, Captivate, Training Delivery, CRM, Instructor-led Training, Technical Writing, SharePoint, Blended Learning, Project Management, Needs Analysis, Coaching, Leadership, Strategy, ADDIE, Program Management, Salesforce.com, Leadership Development, Learning Management, Performance Improvement, Organizational..., Learning Management..., Relationship Management, Vendor Management, Learning Technologies, Adult Learning, Collaboration, Trends in Learning, Webinars, Process Flow..., International Experience, Problem Solving, Analysis, Continuous Improvement, Evaluation, Shareholder..., Adobe Connect, Visio, Photoshop, My Learning LMS, Intranet Authoring Tools, MS Office, Iris (Social Media), Adult Education, Microsoft Office
Education
Colorado State University-Pueblo
BA, History / Political Science
University of Denver
graduate coursework, Strategic Marketing Communications
The George Washington University
graduate coursework, Educational Technology Leadership
University of Colorado at Denver
graduate coursework, Instructional Design
Charles Schwab through Randstad October 2014 - Present
Wellpoint through TekSystems March 2013 - April 2014
TeleTech January 2012 - October 2012
21st Century Performance LLC July 2010 - January 2012
American Society for Training and Development Rocky Mountain Chapter January 2010 - December 2011
Avaya October 2009 - July 2010
Charter Communications May 2009 - September 2009
DIRECTV October 2006 - November 2008
Genesys Conferencing January 2005 - October 2006
U S WEST / Qwest Communications 1997 - 2002
Skills
Training, Instructional Design, E-Learning, Captivate, Training Delivery, CRM, Instructor-led Training, Technical Writing, SharePoint, Blended Learning, Project Management, Needs Analysis, Coaching, Leadership, Strategy, ADDIE, Program Management, Salesforce.com, Leadership Development, Learning Management, Performance Improvement, Organizational..., Learning Management..., Relationship Management, Vendor Management, Learning Technologies, Adult Learning, Collaboration, Trends in Learning, Webinars, Process Flow..., International Experience, Problem Solving, Analysis, Continuous Improvement, Evaluation, Shareholder..., Adobe Connect, Visio, Photoshop, My Learning LMS, Intranet Authoring Tools, MS Office, Iris (Social Media), Adult Education, Microsoft Office
Education
Colorado State University-Pueblo
BA, History / Political Science
University of Denver
graduate coursework, Strategic Marketing Communications
The George Washington University
graduate coursework, Educational Technology Leadership
University of Colorado at Denver
graduate coursework, Instructional Design
Cherryl Leone's TeleTech Experience 2003 - 2004
Job Yoga and Wellness Instructor at Self Employed
Industry Health, Wellness and Fitness
Experience
Various Yoga Studios 2002 - Present
Great West 2003 - 2011
Clinix Health Services 2005 - 2009
TeleTech 2003 - 2004
Microsoft 1995 - 2002
IBM 1988 - 1994
IBM 1990 - 1993
Aurora Public Schools 1972 - 1980
Skills
Wellness, Program Management, Yoga, Meditation, Teaching, Fitness, Hatha Yoga, Coaching, Marketing, Personal Development, Personal Training, Sales, Training, Healthcare, Leadership Development, Public Speaking, Leadership, Small Business, Team Building, Workshop Facilitation
Education
University of Denver 1985 — 1986
MBA, Finance
Colorado State University 1968 — 1972
B.S., Mathematics, Education
Various Yoga Studios 2002 - Present
Great West 2003 - 2011
Clinix Health Services 2005 - 2009
TeleTech 2003 - 2004
Microsoft 1995 - 2002
IBM 1988 - 1994
IBM 1990 - 1993
Aurora Public Schools 1972 - 1980
Skills
Wellness, Program Management, Yoga, Meditation, Teaching, Fitness, Hatha Yoga, Coaching, Marketing, Personal Development, Personal Training, Sales, Training, Healthcare, Leadership Development, Public Speaking, Leadership, Small Business, Team Building, Workshop Facilitation
Education
University of Denver 1985 — 1986
MBA, Finance
Colorado State University 1968 — 1972
B.S., Mathematics, Education
Shane Kelsay Shane Kelsay's TeleTech Experience 2005 - 2007
Job Pearson Executive Strategic Account Manager
Industry Higher Education
Experience
Pearson October 2013 - Present
Pearson eCollege May 2011 - September 2013
StarTek 2007 - 2011
TeleTech 2005 - 2007
TeleTech 2003 - 2005
TeleTech 2001 - 2003
TeleTech 1999 - 2001
First Data Corporation 1998 - 1999
Skills
Project Management, BPO, CRM, SaaS, Account Management, Outsourcing, Professional Services, Contact Centers, E-Learning, Management, Leadership, Cloud Computing, Lead Generation, Cross-functional Team..., Return on Investment, Team Leadership, Customer Retention, Solution Architecture, Solution Selling, Strategy
Education
Colorado State University
Bachelor of Science, Communications, History
Pearson October 2013 - Present
Pearson eCollege May 2011 - September 2013
StarTek 2007 - 2011
TeleTech 2005 - 2007
TeleTech 2003 - 2005
TeleTech 2001 - 2003
TeleTech 1999 - 2001
First Data Corporation 1998 - 1999
Skills
Project Management, BPO, CRM, SaaS, Account Management, Outsourcing, Professional Services, Contact Centers, E-Learning, Management, Leadership, Cloud Computing, Lead Generation, Cross-functional Team..., Return on Investment, Team Leadership, Customer Retention, Solution Architecture, Solution Selling, Strategy
Education
Colorado State University
Bachelor of Science, Communications, History
Chaunston Jones Chaunston Jones's TeleTech Experience July 2011 - Present
Job Telecommunications Professional
Industry Telecommunications
Experience
TeleTech July 2011 - Present
TeleTech 2011 - 2013
Skills
On Line Marketing, Social Media..., Technical Assistance, Customer Service, Telecommuting
Education
College of the Mainland 2012 — 2014
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Trinity Valley Community College 2002 — 2005
Sports Management, Kinesiology and Exercise Science
TeleTech July 2011 - Present
TeleTech 2011 - 2013
Skills
On Line Marketing, Social Media..., Technical Assistance, Customer Service, Telecommuting
Education
College of the Mainland 2012 — 2014
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Trinity Valley Community College 2002 — 2005
Sports Management, Kinesiology and Exercise Science
Clay DellaCava Clay DellaCava's TeleTech Experience January 1994 - January 1998
Job LJD Enterprises, Inc.
Industry Real Estate
Experience
LJD Enterprises, Inc. June 2003 - Present
Qwest January 1998 - August 2000
TeleTech January 1994 - January 1998
Skills
Real Estate, Real Estate Transactions, Investment Properties, Property Management, Real Estate Development, Leases, Disposition, Brokerage, Residential Homes, Commercial Real Estate, Sellers, Tenant, Landlord, Location Intelligence, Relocation, Land Development, Investors, Corporate Real Estate, Real Estate Economics, Landlords
Education
Roosevelt University 2001 — 2003
MBA, Real Estate Development and Finance
Metropolitan State College of Denver 1991 — 1993
BS, Marketing
Colorado State University 1988 — 1990
Business
Fairview High
LJD Enterprises, Inc. June 2003 - Present
Qwest January 1998 - August 2000
TeleTech January 1994 - January 1998
Skills
Real Estate, Real Estate Transactions, Investment Properties, Property Management, Real Estate Development, Leases, Disposition, Brokerage, Residential Homes, Commercial Real Estate, Sellers, Tenant, Landlord, Location Intelligence, Relocation, Land Development, Investors, Corporate Real Estate, Real Estate Economics, Landlords
Education
Roosevelt University 2001 — 2003
MBA, Real Estate Development and Finance
Metropolitan State College of Denver 1991 — 1993
BS, Marketing
Colorado State University 1988 — 1990
Business
Fairview High
Darcy Erickson Darcy Erickson's TeleTech Experience 1997 - 2001
Job Marketing & Training Consultant
Industry Marketing and Advertising
Experience
Self-employed January 2002 - Present
TeleTech 1997 - 2001
Grease Monkey International, Inc. 1991 - 1997
Skills
Integrated Marketing..., Creative Services, Customer Segmentation..., Customer Satisfaction, Development & delivery..., Marketing Strategy, Market Research, Dental Marketing, Franchise Consulting, Strategic Planning, Integrated Marketing, CRM, Training, Salesforce.com, Marketing, Email Marketing, Social Media Marketing, Leadership
Education
Colorado State University 1970 — 1974
Bachelor of Science (BS), Consumer Sciences & Housing
University of Denver 1985 — 1985
Certificate of Management
Self-employed January 2002 - Present
TeleTech 1997 - 2001
Grease Monkey International, Inc. 1991 - 1997
Skills
Integrated Marketing..., Creative Services, Customer Segmentation..., Customer Satisfaction, Development & delivery..., Marketing Strategy, Market Research, Dental Marketing, Franchise Consulting, Strategic Planning, Integrated Marketing, CRM, Training, Salesforce.com, Marketing, Email Marketing, Social Media Marketing, Leadership
Education
Colorado State University 1970 — 1974
Bachelor of Science (BS), Consumer Sciences & Housing
University of Denver 1985 — 1985
Certificate of Management
Scott Goettelman Scott Goettelman's TeleTech Experience November 2004 - May 2006
Job Vice President at JLT Specialty Insurance Services, Inc.
Industry Insurance
Experience
JLT Specialty Insurance Services, Inc September 2014 - Present
US Lacrosse April 2006 - Present
Aon May 2006 - September 2014
TeleTech November 2004 - May 2006
Comcast Cable November 2002 - November 2004
AT&T Broadband November 2000 - November 2002
MediaOne Group July 1998 - November 2000
Hall & Evans September 1989 - July 1998
Skills
Management, Leadership, Strategic Planning, Public Speaking, Insurance, Risk Management, Litigation, Contract Negotiation
Education
Syracuse University College of Law 1986 — 1989
Juris Doctorate
Colorado State University 1981 — 1985
BA, Political Science & Economics
Cherry Creek High School
JLT Specialty Insurance Services, Inc September 2014 - Present
US Lacrosse April 2006 - Present
Aon May 2006 - September 2014
TeleTech November 2004 - May 2006
Comcast Cable November 2002 - November 2004
AT&T Broadband November 2000 - November 2002
MediaOne Group July 1998 - November 2000
Hall & Evans September 1989 - July 1998
Skills
Management, Leadership, Strategic Planning, Public Speaking, Insurance, Risk Management, Litigation, Contract Negotiation
Education
Syracuse University College of Law 1986 — 1989
Juris Doctorate
Colorado State University 1981 — 1985
BA, Political Science & Economics
Cherry Creek High School
Brian England Brian England's TeleTech Experience October 2010 - July 2011
Job
Industry Internet
Experience
Charles Schwab July 2014 - Present
Charles Schwab August 2012 - July 2014
Western Union July 2011 - July 2012
TeleTech October 2010 - July 2011
Western Union March 2009 - October 2010
Western Union October 2006 - March 2009
Western Union July 2005 - October 2006
Echostar January 2005 - June 2005
Echostar Corporation May 2004 - January 2005
ASF International July 2003 - May 2004
Skills
Product Development, Agile Methodologies, Agile Project Management, Social Media Marketing, Online Marketing, SEO, Social Media, User Experience, Content Strategy, Web Analytics, E-commerce, Web Content Management, SEM, Strategy, Information Architecture, Marketing Communications, User Interface Design, Content Management, Content Development, Online Advertising, Copywriting, Advertising, Graphic Design, Digital Marketing, Internal Communications, Web Project Management, Interactive Advertising, Web 2.0, Analytics, Photography, Google Adwords, UI Design, Video Production, Interactive Marketing, Corporate Branding, Digital Strategy, Adobe Creative Suite, Interactive Strategy, Web Production, Web Site Production, Product Management, Product Design, Scrum, Marketing Research
Education
University of Kansas 1994 — 1998
BA
Colorado State University 1993 — 1994
n/a
Charles Schwab July 2014 - Present
Charles Schwab August 2012 - July 2014
Western Union July 2011 - July 2012
TeleTech October 2010 - July 2011
Western Union March 2009 - October 2010
Western Union October 2006 - March 2009
Western Union July 2005 - October 2006
Echostar January 2005 - June 2005
Echostar Corporation May 2004 - January 2005
ASF International July 2003 - May 2004
Skills
Product Development, Agile Methodologies, Agile Project Management, Social Media Marketing, Online Marketing, SEO, Social Media, User Experience, Content Strategy, Web Analytics, E-commerce, Web Content Management, SEM, Strategy, Information Architecture, Marketing Communications, User Interface Design, Content Management, Content Development, Online Advertising, Copywriting, Advertising, Graphic Design, Digital Marketing, Internal Communications, Web Project Management, Interactive Advertising, Web 2.0, Analytics, Photography, Google Adwords, UI Design, Video Production, Interactive Marketing, Corporate Branding, Digital Strategy, Adobe Creative Suite, Interactive Strategy, Web Production, Web Site Production, Product Management, Product Design, Scrum, Marketing Research
Education
University of Kansas 1994 — 1998
BA
Colorado State University 1993 — 1994
n/a
Sandy Mandair Sandy Mandair's TeleTech Experience August 2014 - Present
Job
Industry Management Consulting
Experience
TeleTech August 2014 - Present
TeleTech September 2012 - Present
GrayBeacon August 2011 - May 2013
TeleTech January 2009 - September 2012
TeleTech January 2008 - January 2009
Sprint 2000 - 2007
Skills
Project Management, Change Management, Team Leadership, Six Sigma, Leadership, Contract Negotiation, Product Development, Communication Training, Multi-site, Call Center, Vendor Management, Process Improvement, Call Centers, Business Process, Cross-functional Team..., Integration, Management, Business Analysis, Program Management, ITIL, Troubleshooting, Team Building, Cloud Computing, Salesforce.com, CRM, Budgets, Outsourcing, Performance Management, Strategy, Service Delivery, Customer Satisfaction, Business Process..., BPO, Operations Management, Telecommunications, Workforce Management, Team Management, Customer Experience, Project Planning
Education
University of Denver - Daniels College of Business 2007 — 2010
MBA, Finance
Colorado State University 2001 — 2003
MS, Organizational Development
University of Northern Colorado 1996 — 2000
BS, Psychology
TeleTech August 2014 - Present
TeleTech September 2012 - Present
GrayBeacon August 2011 - May 2013
TeleTech January 2009 - September 2012
TeleTech January 2008 - January 2009
Sprint 2000 - 2007
Skills
Project Management, Change Management, Team Leadership, Six Sigma, Leadership, Contract Negotiation, Product Development, Communication Training, Multi-site, Call Center, Vendor Management, Process Improvement, Call Centers, Business Process, Cross-functional Team..., Integration, Management, Business Analysis, Program Management, ITIL, Troubleshooting, Team Building, Cloud Computing, Salesforce.com, CRM, Budgets, Outsourcing, Performance Management, Strategy, Service Delivery, Customer Satisfaction, Business Process..., BPO, Operations Management, Telecommunications, Workforce Management, Team Management, Customer Experience, Project Planning
Education
University of Denver - Daniels College of Business 2007 — 2010
MBA, Finance
Colorado State University 2001 — 2003
MS, Organizational Development
University of Northern Colorado 1996 — 2000
BS, Psychology
Scott Foran Hall Scott Foran Hall's TeleTech Experience October 2003 - February 2009
Job VP Operations Planning and Measurement at US Bank
Industry Telecommunications
Experience
US Bank July 2015 - Present
Dish Network August 2014 - July 2015
Dish Network May 2009 - August 2014
TeleTech October 2003 - February 2009
Verizon November 2000 - October 2003
MCI July 1996 - November 2000
Skills
Workforce Management, Project Management, Access, Microsoft Excel, Program Implementation, Training, Risk Management, Vendor Management, Call Center, Cross-functional Team..., Customer Experience, Process Improvement, BPO, Program Management, Business Process..., Forecasting, Financial Modeling, Call Centers, Strategy, Contact Centers, Service Delivery, Operations Management, Telecommunications, Management, CRM, Outsourcing, Six Sigma, Analysis, Team Management, Project Planning, Customer Satisfaction, Change Management, Business Intelligence, Budgets, Business Strategy, Business Planning, Leadership, Performance Management, Business Process, Resource Management, Team Leadership, Customer Retention, Finance, Business Analysis, Quality Assurance, Business Development
Education
Colorado Christian University
Bachelor of Science - Business Administration, Financial Management
Colorado Christian University
Certificate, Project Management
Cornell University
Certificate, Financial Management
Corporate Training - Six Sigma
Certification, Six Sigma - Green Belt
US Bank July 2015 - Present
Dish Network August 2014 - July 2015
Dish Network May 2009 - August 2014
TeleTech October 2003 - February 2009
Verizon November 2000 - October 2003
MCI July 1996 - November 2000
Skills
Workforce Management, Project Management, Access, Microsoft Excel, Program Implementation, Training, Risk Management, Vendor Management, Call Center, Cross-functional Team..., Customer Experience, Process Improvement, BPO, Program Management, Business Process..., Forecasting, Financial Modeling, Call Centers, Strategy, Contact Centers, Service Delivery, Operations Management, Telecommunications, Management, CRM, Outsourcing, Six Sigma, Analysis, Team Management, Project Planning, Customer Satisfaction, Change Management, Business Intelligence, Budgets, Business Strategy, Business Planning, Leadership, Performance Management, Business Process, Resource Management, Team Leadership, Customer Retention, Finance, Business Analysis, Quality Assurance, Business Development
Education
Colorado Christian University
Bachelor of Science - Business Administration, Financial Management
Colorado Christian University
Certificate, Project Management
Cornell University
Certificate, Financial Management
Corporate Training - Six Sigma
Certification, Six Sigma - Green Belt
Glen Watkins Glen Watkins's TeleTech Experience February 2014 - Present
Job Customer Service Representative at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech February 2014 - Present
Richard A. Lees, PA September 2010 - August 2011
Sommer Udall Sutin Law Firm December 2008 - July 2010
Skills
Microsoft Office, Adobe Creative Suite, QuarkXPress, Paradox, Typing, Copywriting, Graphic Design, Advertising, Telephone Skills, Social Media, Call Centers, Training, Technical Support, Filing, Customer Satisfaction
Education
Colorado State University-Pueblo 1972 — 1974
English Language and Literature/Letters
University of Colorado Boulder 1970 — 1971
English Language and Literature/Letters
TeleTech February 2014 - Present
Richard A. Lees, PA September 2010 - August 2011
Sommer Udall Sutin Law Firm December 2008 - July 2010
Skills
Microsoft Office, Adobe Creative Suite, QuarkXPress, Paradox, Typing, Copywriting, Graphic Design, Advertising, Telephone Skills, Social Media, Call Centers, Training, Technical Support, Filing, Customer Satisfaction
Education
Colorado State University-Pueblo 1972 — 1974
English Language and Literature/Letters
University of Colorado Boulder 1970 — 1971
English Language and Literature/Letters
Cheryl Romero-Ward Cheryl Romero-Ward's TeleTech Experience July 2001 - March 2003
Job Instructional Designer at HSS
Industry Writing and Editing
Experience
Dashe & Thomson September 2014 - May 2015
Convergys March 2003 - 2014
TeleTech July 2001 - March 2003
Nordstrom 1998 - 2001
Skills
Instructional Design, Blended Learning, E-Learning, Training, ADDIE, Adult Learning Theory, Training Management, Training Needs Analysis, Captivate, ILT, Technical Training, Performance Improvement, Customer Service, Continuing Education, Project Management, Call Centers, User Interface Design, Instructor-led Training, Train the Trainer, Curriculum Design, Business Analysis, Business Process..., Leadership Development, Management, Leadership, Training Delivery
Education
Colorado State University
Bachelor of Science, Merchandising & Marketing
Ranum High School
Dashe & Thomson September 2014 - May 2015
Convergys March 2003 - 2014
TeleTech July 2001 - March 2003
Nordstrom 1998 - 2001
Skills
Instructional Design, Blended Learning, E-Learning, Training, ADDIE, Adult Learning Theory, Training Management, Training Needs Analysis, Captivate, ILT, Technical Training, Performance Improvement, Customer Service, Continuing Education, Project Management, Call Centers, User Interface Design, Instructor-led Training, Train the Trainer, Curriculum Design, Business Analysis, Business Process..., Leadership Development, Management, Leadership, Training Delivery
Education
Colorado State University
Bachelor of Science, Merchandising & Marketing
Ranum High School
Janelle N. Groce, MBA Janelle N. Groce, MBA's TeleTech Experience July 2015 - Present
Job Manager, Global Tax at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech July 2015 - Present
TeleTech February 2013 - July 2015
Archstone May 2011 - February 2013
Archstone January 2008 - April 2011
Archstone January 2007 - December 2007
Archstone July 2005 - December 2006
Skills
General Ledger, Accounting, Sarbanes-Oxley Act, Financial Reporting, Tax, Journal Entries, Financial Analysis, Accruals, Accounts Payable, Auditing, Account Reconciliation, GAAP, Tax Returns, Income Tax, Corporate Tax, Financial Statements, Tax Research, Sales Tax, PeopleSoft, Fixed Assets, Consolidation, Real Estate, Tax Preparation, Tax Accounting, Property Tax, Preparation, Outlook, Microsoft Excel, Variance Analysis, Invoicing, Internal Audit, Financial Accounting
Education
Regis University 2010 — 2012
Master of Business Administration, Specialization in Finance and Accounting
Colorado State University 1998 — 2005
Bachelor of Science- Business Administration, Management and Marketing
TeleTech July 2015 - Present
TeleTech February 2013 - July 2015
Archstone May 2011 - February 2013
Archstone January 2008 - April 2011
Archstone January 2007 - December 2007
Archstone July 2005 - December 2006
Skills
General Ledger, Accounting, Sarbanes-Oxley Act, Financial Reporting, Tax, Journal Entries, Financial Analysis, Accruals, Accounts Payable, Auditing, Account Reconciliation, GAAP, Tax Returns, Income Tax, Corporate Tax, Financial Statements, Tax Research, Sales Tax, PeopleSoft, Fixed Assets, Consolidation, Real Estate, Tax Preparation, Tax Accounting, Property Tax, Preparation, Outlook, Microsoft Excel, Variance Analysis, Invoicing, Internal Audit, Financial Accounting
Education
Regis University 2010 — 2012
Master of Business Administration, Specialization in Finance and Accounting
Colorado State University 1998 — 2005
Bachelor of Science- Business Administration, Management and Marketing
Kayleena Lansden, PHR Kayleena Lansden, PHR's TeleTech Experience April 2011 - June 2012
Job HR Compliance and Global Mobility Analyst at Arrow Electronics
Industry Information Technology and Services
Experience
Arrow Electronics December 2014 - Present
Fresenius Medical Care September 2012 - November 2014
TeleTech April 2011 - June 2012
TeleTech October 2007 - May 2011
TeleTech November 2006 - September 2007
Toys R Us October 2003 - September 2006
Skills
Relationship Building, Customer Service, Onboarding, Talent Acquisition, Applicant Tracking..., Recruiting, Human Resources, Taleo, HRIS, New Hire Orientations, Interviews, Hiring, Pre-employment Testing, Employee Engagement, Data Entry, Personnel Management, Exit Process, Training, Oracle HR, Oracle Discoverer, Management
Education
Colorado State University 2001 — 2005
Business Administration, Marketing
Arrow Electronics December 2014 - Present
Fresenius Medical Care September 2012 - November 2014
TeleTech April 2011 - June 2012
TeleTech October 2007 - May 2011
TeleTech November 2006 - September 2007
Toys R Us October 2003 - September 2006
Skills
Relationship Building, Customer Service, Onboarding, Talent Acquisition, Applicant Tracking..., Recruiting, Human Resources, Taleo, HRIS, New Hire Orientations, Interviews, Hiring, Pre-employment Testing, Employee Engagement, Data Entry, Personnel Management, Exit Process, Training, Oracle HR, Oracle Discoverer, Management
Education
Colorado State University 2001 — 2005
Business Administration, Marketing
Kristi Harvey Kristi Harvey's TeleTech Experience October 2011 - October 2012
Job Business Intelligence Product Consultant at Catholic Health Initiatives
Industry Hospital & Health Care
Experience
Catholic Health Initiatives June 2015 - Present
Catholic Health Initiatives October 2012 - Present
Catholic Health Initiatives October 2012 - Present
Business Marketing Association - Colorado Chapter July 2011 - September 2013
TeleTech October 2011 - October 2012
Norgren June 2005 - October 2011
Skills
B2B Marketing, Lead Generation, Marketing, Email Marketing, Marketing Strategy, Marketing Communications, Digital Marketing, Trade Shows, Social Media Marketing, Project Management, Public Relations, B2B, Account Management, Online Marketing, SEO, Brand Development, Online Advertising, Product Marketing, Market Research, Marketing Management, Corporate Communications, Integrated Marketing, Strategy, Press Releases, Corporate Branding, Social Networking, Social Media, Copywriting, Business Development, Advertising, Strategic Planning
Education
University of Northern Colorado 2000 — 2003
Bachelor of Science (B.S.), General Business
Mesa State College 1998 — 2000
Catholic Health Initiatives June 2015 - Present
Catholic Health Initiatives October 2012 - Present
Catholic Health Initiatives October 2012 - Present
Business Marketing Association - Colorado Chapter July 2011 - September 2013
TeleTech October 2011 - October 2012
Norgren June 2005 - October 2011
Skills
B2B Marketing, Lead Generation, Marketing, Email Marketing, Marketing Strategy, Marketing Communications, Digital Marketing, Trade Shows, Social Media Marketing, Project Management, Public Relations, B2B, Account Management, Online Marketing, SEO, Brand Development, Online Advertising, Product Marketing, Market Research, Marketing Management, Corporate Communications, Integrated Marketing, Strategy, Press Releases, Corporate Branding, Social Networking, Social Media, Copywriting, Business Development, Advertising, Strategic Planning
Education
University of Northern Colorado 2000 — 2003
Bachelor of Science (B.S.), General Business
Mesa State College 1998 — 2000
Marie Hanley, SPHR, MBA Marie Hanley, SPHR, MBA's TeleTech Experience April 2013 - July 2014
Job Looking for a new HR opportunity in Orange County
Industry Information Technology and Services
Experience
Arrow Electronics July 2014 - July 2015
TeleTech April 2013 - July 2014
University of Colorado Hospital November 2011 - April 2013
tw telecom January 2007 - November 2011
UMB Bank September 2006 - December 2007
Access Data Consulting Corporation July 2005 - August 2006
Skills
PeopleSoft, SuccessFactors, Excel, PowerPoint, Employee Relations, Employment Law, New Hire Orientations, Investigation, Employee Benefits, HRIS, Marketing, Personnel Management, Databases, Human Resources, Performance Management, Training, Leadership, Microsoft Excel, Strategy, Process Improvement, Onboarding, Management
Education
University of Colorado Denver 2005 — 2010
MBA, HR Management
Colorado State University 1999 — 2003
Bachelor of Science, Psychology
Arrow Electronics July 2014 - July 2015
TeleTech April 2013 - July 2014
University of Colorado Hospital November 2011 - April 2013
tw telecom January 2007 - November 2011
UMB Bank September 2006 - December 2007
Access Data Consulting Corporation July 2005 - August 2006
Skills
PeopleSoft, SuccessFactors, Excel, PowerPoint, Employee Relations, Employment Law, New Hire Orientations, Investigation, Employee Benefits, HRIS, Marketing, Personnel Management, Databases, Human Resources, Performance Management, Training, Leadership, Microsoft Excel, Strategy, Process Improvement, Onboarding, Management
Education
University of Colorado Denver 2005 — 2010
MBA, HR Management
Colorado State University 1999 — 2003
Bachelor of Science, Psychology
Kerrie Douglas Kerrie Douglas's TeleTech Experience October 2008 - May 2009
Job Experienced IT Auditor, with Process and Risk Management Expertise; CISA, CGEIT, Six Sigma, ITIL
Industry Information Technology and Services
Experience
DaVita November 2009 - January 2015
Great-West Life and Annuity August 2009 - November 2009
TeleTech October 2008 - May 2009
Coalfire Systems Inc August 2007 - October 2008
Jefferson Wells August 2006 - June 2007
TIAA-CREF April 2005 - August 2006
HP 2001 - 2003
Eschelon Telecom February 2000 - January 2001
Skills
IT Audit, CISSP, CISA, Risk Assessment, Auditing, COBIT, ITIL, Process Improvement, Information Security..., Sarbanes-Oxley Act, Information Technology, Communications..., HIPAA, Internal Audit, Risk Management, PCI DSS, Governance, SDLC, IT Management, Security Audits, GLBA, Data Privacy, Policy, FFIEC, FCC, Healthcare Information..., NCUA, Information Security, Data Center, Policy Compliance, Disaster Recovery, Business Risk Assessment, Telecommunications, Remediation, Gap Analysis, Visio, Procedure Development, Business Continuity..., Technical Documentation, Microsoft Technologies, Presentation Skills, Project Management, Technical Analysis, Physical Security, Customer Engagement, Security Operations, IT & Business Strategy..., Standards Development, Risk Analysis, COSO Framework
Education
Colorado State University 2002 — 2004
MS, Communications
University of Minnesota-Twin Cities 1982 — 1988
BA, Graphic Arts/Communications
IP3
DaVita November 2009 - January 2015
Great-West Life and Annuity August 2009 - November 2009
TeleTech October 2008 - May 2009
Coalfire Systems Inc August 2007 - October 2008
Jefferson Wells August 2006 - June 2007
TIAA-CREF April 2005 - August 2006
HP 2001 - 2003
Eschelon Telecom February 2000 - January 2001
Skills
IT Audit, CISSP, CISA, Risk Assessment, Auditing, COBIT, ITIL, Process Improvement, Information Security..., Sarbanes-Oxley Act, Information Technology, Communications..., HIPAA, Internal Audit, Risk Management, PCI DSS, Governance, SDLC, IT Management, Security Audits, GLBA, Data Privacy, Policy, FFIEC, FCC, Healthcare Information..., NCUA, Information Security, Data Center, Policy Compliance, Disaster Recovery, Business Risk Assessment, Telecommunications, Remediation, Gap Analysis, Visio, Procedure Development, Business Continuity..., Technical Documentation, Microsoft Technologies, Presentation Skills, Project Management, Technical Analysis, Physical Security, Customer Engagement, Security Operations, IT & Business Strategy..., Standards Development, Risk Analysis, COSO Framework
Education
Colorado State University 2002 — 2004
MS, Communications
University of Minnesota-Twin Cities 1982 — 1988
BA, Graphic Arts/Communications
IP3
John Vallandigham John Vallandigham's TeleTech Experience February 2013 - June 2013
Job Financial Foundations Specialist P&C Insurance Policy Service at USAA
Industry Insurance
Experience
USAA August 2014 - Present
ULTA Beauty July 2013 - April 2014
TeleTech February 2013 - June 2013
Stream Global Services May 2012 - February 2013
Stream Global Services November 2011 - May 2012
Joico December 2009 - January 2011
Skills
Project Management, Management, Telecommunications, Customer Service, Microsoft Office, Team Leadership, Product Management, Sales Management, Strategic Planning, Business Strategy, Coaching, Troubleshooting, Retail, Training, Call Centers, Sales, Customer Experience, Selling, Team Building
Education
Colorado State University-Global Campus 2015 — 2017
Master of Science (M.Sc.), Organizational Leadership
University of Phoenix 2012 — 2015
Bachelor of Science (B.S.), Management
Northland Pioneer College 2004 — 2009
Associate of Arts and Sciences (AAS), Cosmetology, Barber/Styling, and Nail Instructor
USAA August 2014 - Present
ULTA Beauty July 2013 - April 2014
TeleTech February 2013 - June 2013
Stream Global Services May 2012 - February 2013
Stream Global Services November 2011 - May 2012
Joico December 2009 - January 2011
Skills
Project Management, Management, Telecommunications, Customer Service, Microsoft Office, Team Leadership, Product Management, Sales Management, Strategic Planning, Business Strategy, Coaching, Troubleshooting, Retail, Training, Call Centers, Sales, Customer Experience, Selling, Team Building
Education
Colorado State University-Global Campus 2015 — 2017
Master of Science (M.Sc.), Organizational Leadership
University of Phoenix 2012 — 2015
Bachelor of Science (B.S.), Management
Northland Pioneer College 2004 — 2009
Associate of Arts and Sciences (AAS), Cosmetology, Barber/Styling, and Nail Instructor
Laura Payette Laura Payette's TeleTech Experience January 2011 - May 2011
Job Learning Design Consultant at Nielsen
Industry E-Learning
Experience
Nielsen June 2014 - Present
KPA LLC May 2011 - May 2014
TeleTech January 2011 - May 2011
Education Partners, Inc. (EPI) June 2009 - January 2011
Arc Worldwide/Publicis December 2006 - October 2008
SNP Communications March 2006 - October 2006
HeadQuarters Advertising June 2004 - February 2006
Vilas Advertising September 2000 - June 2004
Skills
E-Learning, Instructional Design, Captivate, Adult Education, Blogging, Marketing, Blended Learning, Project Management, Software Documentation, Training, Needs Analysis, Content Development, Management, Organizational..., Social Media, Leadership, Leadership Development, Program Management, Microsoft Office, Advertising
Education
Colorado State University 2009 — 2011
M.Ed. Adult Education & Training
University of California, Berkeley 2005 — 2007
Certificate, TESL (Teaching English as a Second Language)
Texas Christian University 1995 — 1999
B.A. International Communications, cum laude
Nielsen June 2014 - Present
KPA LLC May 2011 - May 2014
TeleTech January 2011 - May 2011
Education Partners, Inc. (EPI) June 2009 - January 2011
Arc Worldwide/Publicis December 2006 - October 2008
SNP Communications March 2006 - October 2006
HeadQuarters Advertising June 2004 - February 2006
Vilas Advertising September 2000 - June 2004
Skills
E-Learning, Instructional Design, Captivate, Adult Education, Blogging, Marketing, Blended Learning, Project Management, Software Documentation, Training, Needs Analysis, Content Development, Management, Organizational..., Social Media, Leadership, Leadership Development, Program Management, Microsoft Office, Advertising
Education
Colorado State University 2009 — 2011
M.Ed. Adult Education & Training
University of California, Berkeley 2005 — 2007
Certificate, TESL (Teaching English as a Second Language)
Texas Christian University 1995 — 1999
B.A. International Communications, cum laude
Dina O'Dorisio Dina O'Dorisio's TeleTech Experience May 2014 - Present
Job Senior Risk Analyst at TeleTech
Industry Accounting
Experience
TeleTech May 2014 - Present
Ernst & Young July 2011 - May 2014
Colorado State University August 2010 - May 2011
Sample & Bailey, CPAs January 2010 - April 2011
CSU HES department 2009 - 2010
Skills
Auditing, Time Management, Microsoft Office, IT Audit, ITGC, SSAE 16, CISA, SOX 404, Sarbanes-Oxley, Sarbanes-Oxley Act, Internal Audit, Information Technology, Accounts Payable, Accounting, Internal Controls
Education
Colorado State University 2007 — 2011
Bachelor of Science (B.S.), Business Administration, Accounting & Computer Information Systems
SHS 2004 — 2007
TeleTech May 2014 - Present
Ernst & Young July 2011 - May 2014
Colorado State University August 2010 - May 2011
Sample & Bailey, CPAs January 2010 - April 2011
CSU HES department 2009 - 2010
Skills
Auditing, Time Management, Microsoft Office, IT Audit, ITGC, SSAE 16, CISA, SOX 404, Sarbanes-Oxley, Sarbanes-Oxley Act, Internal Audit, Information Technology, Accounts Payable, Accounting, Internal Controls
Education
Colorado State University 2007 — 2011
Bachelor of Science (B.S.), Business Administration, Accounting & Computer Information Systems
SHS 2004 — 2007
Mateo Marquez Conley Mateo Marquez Conley's TeleTech Experience February 2014 - July 2014
Job Team Lead: Information Security Specialist at Kaiser Permanente
Industry Information Technology and Services
Experience
Kaiser Permanente November 2014 - Present
Kforce Inc July 2014 - November 2014
Teletech February 2014 - July 2014
TeleTech November 2012 - February 2014
University of Phoenix/College of Information Systems and Technology August 2012 - September 2013
Specialized loan servicing June 2012 - November 2012
The Salvation Army August 2006 - June 2012
Salvation Army February 2005 - August 2006
Skills
Network Security, Linux, Shell Scripting, Network Administration, Firewalls, Security, TCP/IP, CCNA, Cisco Certified, Data Center, Networking, Routing, CompTIA Network+, CCNP, Microsoft Office, Team Leadership, Technical Support, CCNP Certified, Integrity, Windows Server, Information Technology, Management, Troubleshooting, JavaScript, OSI Model, System Deployment, Java Application..., CompTIA A+ Certification, Tcl-Tk, Encase, Encase Enscript, Ruby, QRadar, Fireeye NX, Fireeye AX, Palo Alto Networks, Cuckoo, Leadership
Education
Colorado State University 2009 — 2011
Master of Science, Management/Strategic Business Management
University of Phoenix 2007 — 2009
Bachelor of Science, Information Technology/Software Engineering
Southwestern Community College 2004 — 2005
Comptia, A+, Network +
Kaiser Permanente November 2014 - Present
Kforce Inc July 2014 - November 2014
Teletech February 2014 - July 2014
TeleTech November 2012 - February 2014
University of Phoenix/College of Information Systems and Technology August 2012 - September 2013
Specialized loan servicing June 2012 - November 2012
The Salvation Army August 2006 - June 2012
Salvation Army February 2005 - August 2006
Skills
Network Security, Linux, Shell Scripting, Network Administration, Firewalls, Security, TCP/IP, CCNA, Cisco Certified, Data Center, Networking, Routing, CompTIA Network+, CCNP, Microsoft Office, Team Leadership, Technical Support, CCNP Certified, Integrity, Windows Server, Information Technology, Management, Troubleshooting, JavaScript, OSI Model, System Deployment, Java Application..., CompTIA A+ Certification, Tcl-Tk, Encase, Encase Enscript, Ruby, QRadar, Fireeye NX, Fireeye AX, Palo Alto Networks, Cuckoo, Leadership
Education
Colorado State University 2009 — 2011
Master of Science, Management/Strategic Business Management
University of Phoenix 2007 — 2009
Bachelor of Science, Information Technology/Software Engineering
Southwestern Community College 2004 — 2005
Comptia, A+, Network +
Sarah Zakrzewski Sarah Zakrzewski's TeleTech Experience March 2014 - February 2015
Job Financial Analyst
Industry Financial Services
Experience
Comcast Cable 2015 - Present
TeleTech March 2014 - February 2015
Farm Credit Administration April 2012 - April 2014
US Army August 2005 - May 2009
Skills
Leadership, Military, Training, Human Resources, Policy, Microsoft Office, Management, Microsoft Excel, Public Speaking, Access, Team Building, PowerPoint, Customer Service, Risk Management, Microsoft Word, Data Analysis, Operations Management, Sales, Finance, Financial Analysis, Credit, Customer Satisfaction, DoD, Negotiation, Recruiting, Outlook, Banking, Process Improvement, Program Management, Strategic Planning, Team Leadership, Budgets, Project Planning, Administration, Business Analysis, Analysis
Education
Colorado State University-Pueblo 2010 — 2012
Bachelor's Degree, Business Administration and Management, General
U.S. Military 2005 — 2009
Human Resources Management/Personnel Administration, General
Comcast Cable 2015 - Present
TeleTech March 2014 - February 2015
Farm Credit Administration April 2012 - April 2014
US Army August 2005 - May 2009
Skills
Leadership, Military, Training, Human Resources, Policy, Microsoft Office, Management, Microsoft Excel, Public Speaking, Access, Team Building, PowerPoint, Customer Service, Risk Management, Microsoft Word, Data Analysis, Operations Management, Sales, Finance, Financial Analysis, Credit, Customer Satisfaction, DoD, Negotiation, Recruiting, Outlook, Banking, Process Improvement, Program Management, Strategic Planning, Team Leadership, Budgets, Project Planning, Administration, Business Analysis, Analysis
Education
Colorado State University-Pueblo 2010 — 2012
Bachelor's Degree, Business Administration and Management, General
U.S. Military 2005 — 2009
Human Resources Management/Personnel Administration, General
Shawna Reed Shawna Reed's TeleTech Experience September 2007 - January 2009
Job MSP Program Lead at Pinnacle Technical Resources
Industry Staffing and Recruiting
Experience
Pinnacle Technical Resources December 2013 - Present
Alumni Consulting Group February 2011 - December 2013
Convergys August 2009 - February 2011
Convergys August 2009 - August 2010
n/a February 2009 - July 2009
TeleTech September 2007 - January 2009
Target October 2005 - September 2007
Colorado Christian Home October 2005 - September 2007
Beacon Center August 2004 - October 2005
Crossroads Safe House August 2003 - May 2004
Skills
Talent Acquisition, Recruiting, Applicant Tracking..., Contract Recruitment, College Recruiting, Screening, Technical Recruiting, Internet Recruiting, Performance Management, Sourcing
Education
Colorado State University 2001 — 2004
BSW, Social Work
Pinnacle Technical Resources December 2013 - Present
Alumni Consulting Group February 2011 - December 2013
Convergys August 2009 - February 2011
Convergys August 2009 - August 2010
n/a February 2009 - July 2009
TeleTech September 2007 - January 2009
Target October 2005 - September 2007
Colorado Christian Home October 2005 - September 2007
Beacon Center August 2004 - October 2005
Crossroads Safe House August 2003 - May 2004
Skills
Talent Acquisition, Recruiting, Applicant Tracking..., Contract Recruitment, College Recruiting, Screening, Technical Recruiting, Internet Recruiting, Performance Management, Sourcing
Education
Colorado State University 2001 — 2004
BSW, Social Work
Brittinae' Stevens's TeleTech Experience August 2008 - October 2009
Job Student at Colorado Technical University
Industry Hospital & Health Care
Experience
TeleTech August 2008 - October 2009
Education
Colorado Technical University 2009 — 2011
Colorado Technical University 2009 — 2011
AA, Medical Billing and Coding
TeleTech August 2008 - October 2009
Education
Colorado Technical University 2009 — 2011
Colorado Technical University 2009 — 2011
AA, Medical Billing and Coding
Jared Shanks Jared Shanks's TeleTech Experience June 2009 - July 2009
Job Unemployed
Industry Mechanical or Industrial Engineering
Experience
Scientific Drilling August 2012 - August 2015
City of Arvada February 2012 - July 2012
Colorado School of Mines Recreation Center January 2011 - December 2011
TeleTech June 2009 - July 2009
Texas Roadhouse August 2005 - August 2007
Skills
Engineering, Technical Writing, Solidworks, Finite Element Analysis, Matlab, Microsoft Office, Microsoft Word, MathCAD, Microsoft Excel, Mechanical Engineering, Labview, Minitab, PowerPoint, CAD, Teamwork, Troubleshooting, MS Project, Energy, Data Analysis, Project Engineering, Software Testing, International Travel
Education
Colorado School of Mines 2007 — 2011
Bachelor of Science, Mechanical Engineering
Scientific Drilling August 2012 - August 2015
City of Arvada February 2012 - July 2012
Colorado School of Mines Recreation Center January 2011 - December 2011
TeleTech June 2009 - July 2009
Texas Roadhouse August 2005 - August 2007
Skills
Engineering, Technical Writing, Solidworks, Finite Element Analysis, Matlab, Microsoft Office, Microsoft Word, MathCAD, Microsoft Excel, Mechanical Engineering, Labview, Minitab, PowerPoint, CAD, Teamwork, Troubleshooting, MS Project, Energy, Data Analysis, Project Engineering, Software Testing, International Travel
Education
Colorado School of Mines 2007 — 2011
Bachelor of Science, Mechanical Engineering
Deborah Balducci Deborah Balducci's TeleTech Experience March 2005 - February 2007
Job Program/Engagement Manager at Ciber
Industry Information Technology and Services
Experience
Ciber September 2013 - Present
ILLUMITI January 2012 - May 2013
Balducci Enterprises Inc. January 2001 - January 2012
BLOUNT INTERNATIONAL; SpeeCo Division October 2010 - June 2011
Razorsight Corporation April 2008 - March 2009
TeleTech March 2005 - February 2007
PricewaterhouseCoopers 1994 - 2000
Skills
Business Process..., IT Strategy, Risk Management, Agile Project Management, Client Services, Proposal Writing, ERP, SAP, Professional Services, Manufacturing, Program Management, PMO, Project Portfolio..., Business Process, Software Project..., Change Management, Business Intelligence, Process Improvement, Project Implementation, SDLC, Business Analysis, IT Governance, Business Management, Business Transformation, Requirements Analysis, Vendor Management, Data Warehousing, Project Execution, Offshoring, Resource Management, Team Leadership, IT Operations, Outsourcing, IT Management, Process Engineering, IT Outsourcing, People Management, Project Planning, SaaS, Project Delivery, Telecommunications, Software Implementation, Service Delivery, Budgeting, ITIL, Budgets, Project Management, Management, Strategy, Leadership
Education
University of Missouri-Saint Louis 1990 — 1994
BSBA, Accounting
Colorado State University
International Finance
Ciber September 2013 - Present
ILLUMITI January 2012 - May 2013
Balducci Enterprises Inc. January 2001 - January 2012
BLOUNT INTERNATIONAL; SpeeCo Division October 2010 - June 2011
Razorsight Corporation April 2008 - March 2009
TeleTech March 2005 - February 2007
PricewaterhouseCoopers 1994 - 2000
Skills
Business Process..., IT Strategy, Risk Management, Agile Project Management, Client Services, Proposal Writing, ERP, SAP, Professional Services, Manufacturing, Program Management, PMO, Project Portfolio..., Business Process, Software Project..., Change Management, Business Intelligence, Process Improvement, Project Implementation, SDLC, Business Analysis, IT Governance, Business Management, Business Transformation, Requirements Analysis, Vendor Management, Data Warehousing, Project Execution, Offshoring, Resource Management, Team Leadership, IT Operations, Outsourcing, IT Management, Process Engineering, IT Outsourcing, People Management, Project Planning, SaaS, Project Delivery, Telecommunications, Software Implementation, Service Delivery, Budgeting, ITIL, Budgets, Project Management, Management, Strategy, Leadership
Education
University of Missouri-Saint Louis 1990 — 1994
BSBA, Accounting
Colorado State University
International Finance
Charles Worthington Charles Worthington's TeleTech Experience 2014 - 2014
Job Owner
Industry Entertainment
Experience
Entertainment Promotions 365 December 2013 - Present
TeleTech 2014 - 2014
Skills
Computer Proficiency, Computer Hardware, Job Coaching, Operations Management, Social Media, Customer Service, Marketing, Microsoft Office, Marketing Strategy, Management, Social Media Marketing, Public Speaking, Event Management, Strategic Planning
Education
College of the Desert 1983 — 1987
Bachelor of Science (BS), Computer Science
Entertainment Promotions 365 December 2013 - Present
TeleTech 2014 - 2014
Skills
Computer Proficiency, Computer Hardware, Job Coaching, Operations Management, Social Media, Customer Service, Marketing, Microsoft Office, Marketing Strategy, Management, Social Media Marketing, Public Speaking, Event Management, Strategic Planning
Education
College of the Desert 1983 — 1987
Bachelor of Science (BS), Computer Science
Jason Gilger Jason Gilger's TeleTech Experience November 2009 - July 2010
Job Student at Clinical Pastoral Education (Initial Unit) Park Place Assisted Living Center
Industry Hospital & Health Care
Experience
Clinical Pastoral Education (Initial Unit) Park Place Assisted Living Center August 2014 - Present
iBeta Quality Assurance November 2011 - January 2012
Comcast April 2011 - August 2011
The Computer Merchant /Computer Science Corporation July 2010 - September 2010
Teletech November 2009 - July 2010
Westwood College March 2009 - November 2009
Colorado Technical University April 2007 - May 2009
Avaya July 2008 - February 2009
Comcast October 2007 - May 2008
Streffco Consultants, Inc. October 2006 - November 2006
Skills
Troubleshooting, Software Documentation, BMC Remedy, OSPF, Active Directory, Networking, Protocol, Cisco Technologies, Hardware, VoIP, Visio, Switches, Data Center, Technical Support, Vendor Management, DNS, Project Planning, Linux, Network Administration, HTML, VMware, Help Desk Support, Windows XP, SharePoint, Routers, Testing, IP, Technical Writing, Microsoft Exchange, XP, Juniper, Servers, VPN, Disaster Recovery, Cisco Routers, TCP/IP, Analysis, CCNA, Information Technology, Call Centers, MPLS, Unix, System Administration, SIP, Security, BGP, Computer Hardware, Telecommunications, Operating Systems, Software Installation
Education
Iliff School of Theology 2012 — 2015
Master of Divinity (MDiv)
Regis University 2001 — 2003
M.B.A., Operations Management
Colorado School of Mines 1995 — 1998
B.S., Mathematical and Computer Sciences
Clinical Pastoral Education (Initial Unit) Park Place Assisted Living Center August 2014 - Present
iBeta Quality Assurance November 2011 - January 2012
Comcast April 2011 - August 2011
The Computer Merchant /Computer Science Corporation July 2010 - September 2010
Teletech November 2009 - July 2010
Westwood College March 2009 - November 2009
Colorado Technical University April 2007 - May 2009
Avaya July 2008 - February 2009
Comcast October 2007 - May 2008
Streffco Consultants, Inc. October 2006 - November 2006
Skills
Troubleshooting, Software Documentation, BMC Remedy, OSPF, Active Directory, Networking, Protocol, Cisco Technologies, Hardware, VoIP, Visio, Switches, Data Center, Technical Support, Vendor Management, DNS, Project Planning, Linux, Network Administration, HTML, VMware, Help Desk Support, Windows XP, SharePoint, Routers, Testing, IP, Technical Writing, Microsoft Exchange, XP, Juniper, Servers, VPN, Disaster Recovery, Cisco Routers, TCP/IP, Analysis, CCNA, Information Technology, Call Centers, MPLS, Unix, System Administration, SIP, Security, BGP, Computer Hardware, Telecommunications, Operating Systems, Software Installation
Education
Iliff School of Theology 2012 — 2015
Master of Divinity (MDiv)
Regis University 2001 — 2003
M.B.A., Operations Management
Colorado School of Mines 1995 — 1998
B.S., Mathematical and Computer Sciences
Ryan Hulick Ryan Hulick's TeleTech Experience June 2015 - Present
Job Analyst
Industry Outsourcing/Offshoring
Experience
TeleTech June 2015 - Present
Dish Network May 2012 - Present
Education
Colorado State University 2004 — 2008
Bachelor of Science (B.S.), Business Administration
Regis High School 2000 — 2004
TeleTech June 2015 - Present
Dish Network May 2012 - Present
Education
Colorado State University 2004 — 2008
Bachelor of Science (B.S.), Business Administration
Regis High School 2000 — 2004
Christopher Kelley, MSM's TeleTech Experience June 2013 - November 2013
Job IT Project Manager Seeking New Opportunities
Industry Information Technology and Services
Experience
The Spencer Thomas Group consulting to Wellmont Health System May 2014 - June 2015
TeleTech June 2013 - November 2013
Connecting People consulting to Centura Health August 2012 - May 2013
Catholic Health Initiatives May 2011 - August 2012
Catholic Health Initiatives June 2010 - April 2011
Freedom Home Lending July 2004 - April 2011
Catholic Health Initiatives July 2008 - June 2010
US Army July 1981 - January 1993
Skills
Project Management, Software Documentation, Visio, Leadership, Project Planning, SDLC, Healthcare Information..., Training, Microsoft Office, Business Process, Process Improvement, HIPAA, Troubleshooting, System Administration, PMO, EHR, Access, Active Directory, Software Implementation, Business Analysis, Technical Support, Requirements Gathering, Cross-functional Team..., Enterprise Software, BMC Remedy, CA Clarity, Customer Satisfaction, Healthcare, Citrix, Management, Budgets, EMR, Windows Server, Information Technology, ITIL v3 Foundations..., Networking, Vendor Management, ServiceNow, SaaS, Customer Service, ITIL, IT Service Management, Project Portfolio..., Change Management, Help Desk Support, IT Management, Integration, Infrastructure, System Deployment, Team Building
Education
Colorado Technical University 2009 — 2011
Masters of Science in Management, IT/Project Management
Colorado Technical University 2005 — 2009
Bachelors, Information Systems Management
The Spencer Thomas Group consulting to Wellmont Health System May 2014 - June 2015
TeleTech June 2013 - November 2013
Connecting People consulting to Centura Health August 2012 - May 2013
Catholic Health Initiatives May 2011 - August 2012
Catholic Health Initiatives June 2010 - April 2011
Freedom Home Lending July 2004 - April 2011
Catholic Health Initiatives July 2008 - June 2010
US Army July 1981 - January 1993
Skills
Project Management, Software Documentation, Visio, Leadership, Project Planning, SDLC, Healthcare Information..., Training, Microsoft Office, Business Process, Process Improvement, HIPAA, Troubleshooting, System Administration, PMO, EHR, Access, Active Directory, Software Implementation, Business Analysis, Technical Support, Requirements Gathering, Cross-functional Team..., Enterprise Software, BMC Remedy, CA Clarity, Customer Satisfaction, Healthcare, Citrix, Management, Budgets, EMR, Windows Server, Information Technology, ITIL v3 Foundations..., Networking, Vendor Management, ServiceNow, SaaS, Customer Service, ITIL, IT Service Management, Project Portfolio..., Change Management, Help Desk Support, IT Management, Integration, Infrastructure, System Deployment, Team Building
Education
Colorado Technical University 2009 — 2011
Masters of Science in Management, IT/Project Management
Colorado Technical University 2005 — 2009
Bachelors, Information Systems Management
Sandra Machut Sandra Machut's TeleTech Experience September 2014 - Present
Job IT Manager of Business Analysis TeleTech
Industry Information Technology and Services
Experience
TeleTech September 2014 - Present
TeleTech January 2013 - September 2014
Catholic Health Initiatives August 2011 - January 2013
Analysts International Corporation (AIC) May 2010 - April 2011
First Data Corporation (FDC) July 2007 - December 2009
First Data April 2003 - July 2007
First Data Corporation April 2000 - April 2003
First Data March 1998 - April 2000
University of Phoenix December 1992 - March 1998
Skills
SharePoint, Project Management, Hyperion Enterprise, Oracle, Business Case, Process Engineering, Essbase, Project Server, Financial Planners, Corporate Real Estate, Business Analysis, CA Clarity, Lawson General Ledger, MS Project, Access, Management, PMP, Vendor Management, Cross-functional Team..., PMO, Requirements Analysis, Analysis, Program Management, Leadership, Business Process..., Financial Analysis, Business Process, Business Intelligence, Six Sigma, Budgets, Finance, Testing, Microsoft Project
Education
Colorado State University 2003 — 2003
Project Management, PMI Certificate
University of Phoenix 1996 — 2000
BSBACC, Accounting
University of Phoenix 1996 — 1998
MBA, Business Administration
University of Phoenix 1993 — 1995
BSBAM, Business Adminstration and Management
TeleTech September 2014 - Present
TeleTech January 2013 - September 2014
Catholic Health Initiatives August 2011 - January 2013
Analysts International Corporation (AIC) May 2010 - April 2011
First Data Corporation (FDC) July 2007 - December 2009
First Data April 2003 - July 2007
First Data Corporation April 2000 - April 2003
First Data March 1998 - April 2000
University of Phoenix December 1992 - March 1998
Skills
SharePoint, Project Management, Hyperion Enterprise, Oracle, Business Case, Process Engineering, Essbase, Project Server, Financial Planners, Corporate Real Estate, Business Analysis, CA Clarity, Lawson General Ledger, MS Project, Access, Management, PMP, Vendor Management, Cross-functional Team..., PMO, Requirements Analysis, Analysis, Program Management, Leadership, Business Process..., Financial Analysis, Business Process, Business Intelligence, Six Sigma, Budgets, Finance, Testing, Microsoft Project
Education
Colorado State University 2003 — 2003
Project Management, PMI Certificate
University of Phoenix 1996 — 2000
BSBACC, Accounting
University of Phoenix 1996 — 1998
MBA, Business Administration
University of Phoenix 1993 — 1995
BSBAM, Business Adminstration and Management
Jason Salyers's TeleTech Experience December 2014 - February 2015
Job Information Technology Support Specialist at Princeton Community Hospital
Industry Information Technology and Services
Experience
Princeton Community Hospital March 2015 - Present
Support.com February 2015 - March 2015
TeleTech December 2014 - February 2015
Dish Network August 2014 - December 2014
Dish Network March 2014 - December 2014
Skills
Windows, Computer Hardware, Active Directory, Software Development, Database Design, Systems Engineering, Visio, Help Desk Support, Technical Support, Computer Hardware..., Software Troubleshooting, Networking, Wireless Networking, Web Design, HTML, HTML 5, CSS, CSS3, XHTML, User Interface Design, Requirements Gathering, Requirements Analysis, SQL, Microsoft Office, Project Management, Project Planning, Customer Service
Education
Western Governors University 2013 — 2016
Bachelor’s Degree, Software
Colorado Technical University-Online 2010 — 2013
Bachelor of Science in Information Technology, Software Systems Engineering, 3.84 GPA
Boyd County High School 1993 — 1997
High School
Princeton Community Hospital March 2015 - Present
Support.com February 2015 - March 2015
TeleTech December 2014 - February 2015
Dish Network August 2014 - December 2014
Dish Network March 2014 - December 2014
Skills
Windows, Computer Hardware, Active Directory, Software Development, Database Design, Systems Engineering, Visio, Help Desk Support, Technical Support, Computer Hardware..., Software Troubleshooting, Networking, Wireless Networking, Web Design, HTML, HTML 5, CSS, CSS3, XHTML, User Interface Design, Requirements Gathering, Requirements Analysis, SQL, Microsoft Office, Project Management, Project Planning, Customer Service
Education
Western Governors University 2013 — 2016
Bachelor’s Degree, Software
Colorado Technical University-Online 2010 — 2013
Bachelor of Science in Information Technology, Software Systems Engineering, 3.84 GPA
Boyd County High School 1993 — 1997
High School
Dune Hartsell Dune Hartsell's TeleTech Experience February 2012 - July 2012
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Xerox July 2012 - September 2014
TeleTech February 2012 - July 2012
Startek USA Inc March 2011 - September 2011
Northern Colorado Yellow Cab March 1997 - September 2010
Primestar December 1998 - May 1999
Sykes January 1997 - December 1998
Skills
Spatial, MCS, Technical Training, Technical Management, Help Desk Management, Call Center, Microsoft Certified..., HDI Support Center..., Lean Six Sigma, HDI Team Lead, HDI Help Desk Management, Customer Service, Asset Management, Agile Methodologies, Scrum, Mobile Devices, Mobile Technology, Blackberry Enterprise..., iPhone, Project Management, Subject Matter Experts, Software Installation, Team Leadership, Team Building, Scheduling, Social Media, Employee Training, Quality Assurance, Procurement, TCP/IP, VPN, Active Directory
Education
Colorado College 1992 — 1997
Bachelor of Arts (B.A.), History, BA
Colorado College 1992 — 1992
Master of Arts (MA), Elementary Education and Teaching
US Navy 1988 — 1992
Associate of Science (AS), Electrical and Electronics Engineering
Xerox July 2012 - September 2014
TeleTech February 2012 - July 2012
Startek USA Inc March 2011 - September 2011
Northern Colorado Yellow Cab March 1997 - September 2010
Primestar December 1998 - May 1999
Sykes January 1997 - December 1998
Skills
Spatial, MCS, Technical Training, Technical Management, Help Desk Management, Call Center, Microsoft Certified..., HDI Support Center..., Lean Six Sigma, HDI Team Lead, HDI Help Desk Management, Customer Service, Asset Management, Agile Methodologies, Scrum, Mobile Devices, Mobile Technology, Blackberry Enterprise..., iPhone, Project Management, Subject Matter Experts, Software Installation, Team Leadership, Team Building, Scheduling, Social Media, Employee Training, Quality Assurance, Procurement, TCP/IP, VPN, Active Directory
Education
Colorado College 1992 — 1997
Bachelor of Arts (B.A.), History, BA
Colorado College 1992 — 1992
Master of Arts (MA), Elementary Education and Teaching
US Navy 1988 — 1992
Associate of Science (AS), Electrical and Electronics Engineering
Kayla (Koenig) Watson, CPA's TeleTech Experience October 2014 - Present
Job Manager, Revenue Operations at TeleTech
Industry Accounting
Experience
TeleTech October 2014 - Present
TeleTech October 2013 - October 2014
Epsilon May 2012 - October 2013
Rothstein Kass November 2009 - April 2012
Spicer Jeffries January 2007 - June 2008
Skills
Financial Reporting, Auditing, GAAP, Account Reconciliation, Sarbanes-Oxley Act, Internal Controls, Accounting, External Audit, Revenue Recognition, Invoicing, US GAAP, CPA
Education
Colorado State University 2005 — 2008
Bachelor's degree, Accounting
Grandview High School 2001 — 2005
TeleTech October 2014 - Present
TeleTech October 2013 - October 2014
Epsilon May 2012 - October 2013
Rothstein Kass November 2009 - April 2012
Spicer Jeffries January 2007 - June 2008
Skills
Financial Reporting, Auditing, GAAP, Account Reconciliation, Sarbanes-Oxley Act, Internal Controls, Accounting, External Audit, Revenue Recognition, Invoicing, US GAAP, CPA
Education
Colorado State University 2005 — 2008
Bachelor's degree, Accounting
Grandview High School 2001 — 2005
Brandon Arnett Brandon Arnett's TeleTech Experience May 2011 - January 2012
Job Factory Mill Assistant at Superior Roll Forming
Industry Automotive
Experience
Superior Roll Forming March 2012 - Present
TeleTech May 2011 - January 2012
Taco Bell November 2009 - March 2011
Skills
Creative Writing, Writing, Inventiveness, Cooking, debating, learning, Art, Mathematics, Athletics, Music, Pets, Architectural Design, Logo Design
Education
Colorado Technical University 2012 — 2015
Psychology
Lorain County Joint Vocational School District 2011 — 2012
EMT - Basic, Emergency Medical Technology/Technician (EMT Paramedic)
Keystone High School 2006 — 2010
Superior Roll Forming March 2012 - Present
TeleTech May 2011 - January 2012
Taco Bell November 2009 - March 2011
Skills
Creative Writing, Writing, Inventiveness, Cooking, debating, learning, Art, Mathematics, Athletics, Music, Pets, Architectural Design, Logo Design
Education
Colorado Technical University 2012 — 2015
Psychology
Lorain County Joint Vocational School District 2011 — 2012
EMT - Basic, Emergency Medical Technology/Technician (EMT Paramedic)
Keystone High School 2006 — 2010
Paul Macaj Paul Macaj's TeleTech Experience January 1999 - May 1999
Job 3D Printing FDM/SLA/Polyjet Lab Tech at FORECAST3D
Industry Mechanical or Industrial Engineering
Experience
FORECAST3D May 2013 - Present
Toyota/Lexus Carlsbad, Lexus Escondido December 2010 - May 2013
Lockheed Martin November 2006 - June 2010
Fuze LLC November 2001 - January 2010
Level 3 Communications June 1999 - June 2002
Kiewit May 1999 - June 1999
TeleTech January 1999 - May 1999
Skills
3D Printing, Additive Manufacturing, Troubleshooting, Laboratory Technicians, CAD/CAM Software, Connex, Active Directory, Software Installation, Computer Hardware, Technical Support, Windows 7, SQL, Windows Server, XP, HTML, VMware, OS X, Management, Microsoft Exchange, Microsoft Office, Microsoft SQL Server, FDM, Magics, CAD, Solidworks, stratasys, 3D Modeling, Microsoft Office 2007, Linux, Java, JavaScript, Hardware, MySQL, TCP/IP, Mac OS X, Marketing Strategy, New Business Development, Social Media, Social Media Marketing, SolidWorks, Windows XP, Marketing
Education
Colorado State University 1993 — 2006
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
FORECAST3D May 2013 - Present
Toyota/Lexus Carlsbad, Lexus Escondido December 2010 - May 2013
Lockheed Martin November 2006 - June 2010
Fuze LLC November 2001 - January 2010
Level 3 Communications June 1999 - June 2002
Kiewit May 1999 - June 1999
TeleTech January 1999 - May 1999
Skills
3D Printing, Additive Manufacturing, Troubleshooting, Laboratory Technicians, CAD/CAM Software, Connex, Active Directory, Software Installation, Computer Hardware, Technical Support, Windows 7, SQL, Windows Server, XP, HTML, VMware, OS X, Management, Microsoft Exchange, Microsoft Office, Microsoft SQL Server, FDM, Magics, CAD, Solidworks, stratasys, 3D Modeling, Microsoft Office 2007, Linux, Java, JavaScript, Hardware, MySQL, TCP/IP, Mac OS X, Marketing Strategy, New Business Development, Social Media, Social Media Marketing, SolidWorks, Windows XP, Marketing
Education
Colorado State University 1993 — 2006
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Larry B Larson Larry B Larson's TeleTech Experience March 1995 - February 1996
Job SR ASSIST:FIELD TECHNICIAN at CSC
Industry Information Technology and Services
Experience
CSC October 2012 - Present
CSC April 2012 - Present
CSC July 2010 - October 2012
Kaiser Permanente IT December 2000 - April 2009
Bank of America March 1996 - May 1998
TeleTech March 1995 - February 1996
Skills
Desktop Support, VPN, Firewalls, MVS, Terminal Services, Business Objects, Computer Hardware, Operating Systems, Windows, Microsoft Office, Printers, Remedy, Active Directory, XP, Visio, Access, Citrix, Windows Server, Software Installation, HP, SQL Server, Servers, ITIL, System Administration, SQL, DNS, Network Administration, Troubleshooting, TCP/IP, Linux, Hardware, Lotus Notes, Laptops, WAN, Security, Data Center, Telecommunications, Windows 7, VMware, SAS, Crystal Reports, Business Intelligence, Software Documentation, Technical Support, A+ Certified, Desktop Computers, Microsoft SQL Server, IIS, Microsoft Exchange, Oracle
Education
Colorado Mountain College 1980 — 1982
Liberal Arts, Photography, computer programming
Roaring Fork Vocational/Techincal 1978 — 1980
N/A, Industrial Electronics Technology/Technician
Glenwood Springs High School 1976 — 1980
Diploma/graduate, Music, Electronics, English
CSC October 2012 - Present
CSC April 2012 - Present
CSC July 2010 - October 2012
Kaiser Permanente IT December 2000 - April 2009
Bank of America March 1996 - May 1998
TeleTech March 1995 - February 1996
Skills
Desktop Support, VPN, Firewalls, MVS, Terminal Services, Business Objects, Computer Hardware, Operating Systems, Windows, Microsoft Office, Printers, Remedy, Active Directory, XP, Visio, Access, Citrix, Windows Server, Software Installation, HP, SQL Server, Servers, ITIL, System Administration, SQL, DNS, Network Administration, Troubleshooting, TCP/IP, Linux, Hardware, Lotus Notes, Laptops, WAN, Security, Data Center, Telecommunications, Windows 7, VMware, SAS, Crystal Reports, Business Intelligence, Software Documentation, Technical Support, A+ Certified, Desktop Computers, Microsoft SQL Server, IIS, Microsoft Exchange, Oracle
Education
Colorado Mountain College 1980 — 1982
Liberal Arts, Photography, computer programming
Roaring Fork Vocational/Techincal 1978 — 1980
N/A, Industrial Electronics Technology/Technician
Glenwood Springs High School 1976 — 1980
Diploma/graduate, Music, Electronics, English
Camille X Johnson Camille X Johnson's TeleTech Experience March 1999 - March 2001
Job Case Management
Industry Telecommunications
Experience
Motorola Solutions July 2013 - Present
Verizon Business May 2007 - September 2012
Sentry Insurance August 2005 - October 2006
Dish Network December 2002 - August 2005
TeleTech March 1999 - March 2001
TeleTech- USPS and MOTOROLA PROJECT December 1996 - March 1999
Skills
Telecommunications, Telecommunications..., VoIP, Forecasting, Provisioning, Call Center, Process Improvement, IP, Managed Services, Financial Reporting, Financial Analysis, Billing Systems, Project Management, Leadership, Account Management, Call Centers, Customer Service, Team Building, Coaching, Invoicing, Negotiation, Project Planning
Education
Strattford Career College 2012 — 2013
Medical Billing
Mesa State College 1991 — 1992
Motorola Solutions July 2013 - Present
Verizon Business May 2007 - September 2012
Sentry Insurance August 2005 - October 2006
Dish Network December 2002 - August 2005
TeleTech March 1999 - March 2001
TeleTech- USPS and MOTOROLA PROJECT December 1996 - March 1999
Skills
Telecommunications, Telecommunications..., VoIP, Forecasting, Provisioning, Call Center, Process Improvement, IP, Managed Services, Financial Reporting, Financial Analysis, Billing Systems, Project Management, Leadership, Account Management, Call Centers, Customer Service, Team Building, Coaching, Invoicing, Negotiation, Project Planning
Education
Strattford Career College 2012 — 2013
Medical Billing
Mesa State College 1991 — 1992
Elizabeth Grice Elizabeth Grice's TeleTech Experience July 2014 - Present
Job Director of Corporate Communications at TeleTech
Industry Financial Services
Experience
TeleTech July 2014 - Present
First Data Corporation August 2006 - May 2014
Transamerica Investment Management January 2003 - August 2006
Berger Financial Group April 2001 - October 2002
Weber Shandwick August 2000 - April 2001
INVESCO Funds Group January 1997 - August 2000
Skills
Crisis Communications, Internal Communications, Corporate Communications, Communication Training, Press Releases, Message Development, Strategic Communications, Media Relations, Marketing Communications, Blogging, Public Relations, Newsletters, Social Media, Crisis Management, Integrated Marketing, Speech Writing, Copywriting, Editing, Web Content, Reputation Management, Event Planning, Content Development, Email Marketing, Brand Development, Social Networking, Content Management, Social Media Marketing, B2B Marketing, Publicity, Copy Editing, Thought Leadership, Messaging, Advertising, Corporate Branding, Content Strategy, Event Management, Digital Marketing, Web Content Management, Journalism, Online Marketing, Proofreading, Facebook, Community Development
Education
Colorado State University
M.S., Technical Communication
University at Buffalo
B.A., Media Study
TeleTech July 2014 - Present
First Data Corporation August 2006 - May 2014
Transamerica Investment Management January 2003 - August 2006
Berger Financial Group April 2001 - October 2002
Weber Shandwick August 2000 - April 2001
INVESCO Funds Group January 1997 - August 2000
Skills
Crisis Communications, Internal Communications, Corporate Communications, Communication Training, Press Releases, Message Development, Strategic Communications, Media Relations, Marketing Communications, Blogging, Public Relations, Newsletters, Social Media, Crisis Management, Integrated Marketing, Speech Writing, Copywriting, Editing, Web Content, Reputation Management, Event Planning, Content Development, Email Marketing, Brand Development, Social Networking, Content Management, Social Media Marketing, B2B Marketing, Publicity, Copy Editing, Thought Leadership, Messaging, Advertising, Corporate Branding, Content Strategy, Event Management, Digital Marketing, Web Content Management, Journalism, Online Marketing, Proofreading, Facebook, Community Development
Education
Colorado State University
M.S., Technical Communication
University at Buffalo
B.A., Media Study
LaKeesha Colvin LaKeesha Colvin's TeleTech Experience January 2015 - May 2015
Job Customer Service Representative
Industry Consumer Services
Experience
TeleTech January 2015 - May 2015
Lifeline Home Health Services November 2009 - July 2014
Skills
Healthcare, Cpr Certified, Home Care, Patient Safety, HIPAA, Customer Service, Clinical Research, Medication..., Microsoft Word, PALS, PowerPoint, Appointment Scheduling, Infection Control, Patient Education, Medical/Surgical, Meditech, Cerner, Acute Care, Wound Care, Patient Advocacy, Health Education, IV, Direct Patient Care, Nursing Process
Education
Collin County Community College
TeleTech January 2015 - May 2015
Lifeline Home Health Services November 2009 - July 2014
Skills
Healthcare, Cpr Certified, Home Care, Patient Safety, HIPAA, Customer Service, Clinical Research, Medication..., Microsoft Word, PALS, PowerPoint, Appointment Scheduling, Infection Control, Patient Education, Medical/Surgical, Meditech, Cerner, Acute Care, Wound Care, Patient Advocacy, Health Education, IV, Direct Patient Care, Nursing Process
Education
Collin County Community College
Charles Richey Charles Richey's TeleTech Experience June 2011 - August 2011
Job Business Support Analyst at Cox Communications
Industry Public Relations and Communications
Experience
Robert Half Technology October 2013 - June 2014
APAC Customer Services February 2012 - August 2013
TeleTech June 2011 - August 2011
Clearwire August 2010 - June 2011
New Homes Section Blog August 2009 - August 2010
Digital Stratus May 2007 - October 2007
NOS June 1999 - July 2003
Skills
Outsourcing, Management, Social Networking, Online Marketing, Lead Generation, SEO, Call Center, Call Centers, Social Media Marketing, Troubleshooting, Team Building, Interviews, Windows, Training, Telecommunications, Blogging, Facebook, Servers, Social Media, Coaching, SEM, Online Advertising, Software Documentation, Customer Service, Computer Hardware, Customer Experience, WordPress, Vendor Management, Sales, Technical Support, Marketing, Customer Satisfaction, CRM, Leadership, Team Leadership, Selling, Networking, Account Management, Customer Retention, Salesforce.com, Entrepreneurship, Email Marketing, Small Business, B2B, Marketing Strategy, Strategy, Google Analytics
Education
College of Southern Nevada 1990 — 1993
Associate, Business Management
Robert Half Technology October 2013 - June 2014
APAC Customer Services February 2012 - August 2013
TeleTech June 2011 - August 2011
Clearwire August 2010 - June 2011
New Homes Section Blog August 2009 - August 2010
Digital Stratus May 2007 - October 2007
NOS June 1999 - July 2003
Skills
Outsourcing, Management, Social Networking, Online Marketing, Lead Generation, SEO, Call Center, Call Centers, Social Media Marketing, Troubleshooting, Team Building, Interviews, Windows, Training, Telecommunications, Blogging, Facebook, Servers, Social Media, Coaching, SEM, Online Advertising, Software Documentation, Customer Service, Computer Hardware, Customer Experience, WordPress, Vendor Management, Sales, Technical Support, Marketing, Customer Satisfaction, CRM, Leadership, Team Leadership, Selling, Networking, Account Management, Customer Retention, Salesforce.com, Entrepreneurship, Email Marketing, Small Business, B2B, Marketing Strategy, Strategy, Google Analytics
Education
College of Southern Nevada 1990 — 1993
Associate, Business Management
Bundy Arthur Bundy Arthur's TeleTech Experience October 2012 - January 2013
Job ReInventing Myself
Industry Consumer Services
Experience
Colorado Springs Gazette December 2011 - Present
Teletech October 2012 - January 2013
TownePlace Suites by Marriott May 2008 - December 2011
Skills
Microsoft Word, Customer Service, English, Windows, Outlook, Photoshop, Research, I have excellent..., I am a capable research..., Time Management, Training, Creative Writing, Policy
Education
Department of Corrections 1992 — 2008
therapy, Computer software, janitorial, horticulture, and law clerk
Colorado Technical University 1989 — 1989
Computer and Electrical Engineering (No Degree)
Mitchell High School 1970 — 1973
Music scolarship, General studies (Diploma)
Colorado Springs Gazette December 2011 - Present
Teletech October 2012 - January 2013
TownePlace Suites by Marriott May 2008 - December 2011
Skills
Microsoft Word, Customer Service, English, Windows, Outlook, Photoshop, Research, I have excellent..., I am a capable research..., Time Management, Training, Creative Writing, Policy
Education
Department of Corrections 1992 — 2008
therapy, Computer software, janitorial, horticulture, and law clerk
Colorado Technical University 1989 — 1989
Computer and Electrical Engineering (No Degree)
Mitchell High School 1970 — 1973
Music scolarship, General studies (Diploma)
Kurt Murray Kurt Murray's TeleTech Experience August 2009 - December 2010
Job Technical Support at Inside Mac Games
Industry Translation and Localization
Experience
Inside Mac Games February 2013 - Present
Lionbridge June 2010 - April 2012
TeleTech August 2009 - December 2010
Freelance November 2004 - August 2009
Movéo Integrated Branding June 2000 - November 2004
Ozark Interactive Technologies January 1999 - May 2000
KCOZ College of the Ozarks June 1998 - January 1999
North Arkansas College September 1995 - June 1998
Skills
JavaScript, Photoshop, Illustrator, HTML, Dreamweaver, Writing, Google Analytics, Content Management, CSS, Web Development
Education
College of the Ozarks 1996 — 1998
Mass Communication/Media Studies
North Arkansas College 1994 — 1996
Yellville-Summit 1989 — 1993
High School
Inside Mac Games February 2013 - Present
Lionbridge June 2010 - April 2012
TeleTech August 2009 - December 2010
Freelance November 2004 - August 2009
Movéo Integrated Branding June 2000 - November 2004
Ozark Interactive Technologies January 1999 - May 2000
KCOZ College of the Ozarks June 1998 - January 1999
North Arkansas College September 1995 - June 1998
Skills
JavaScript, Photoshop, Illustrator, HTML, Dreamweaver, Writing, Google Analytics, Content Management, CSS, Web Development
Education
College of the Ozarks 1996 — 1998
Mass Communication/Media Studies
North Arkansas College 1994 — 1996
Yellville-Summit 1989 — 1993
High School
Lief Olsen Lief Olsen's TeleTech Experience April 2014 - October 2014
Job Epic Lead Instructional Designer at Denver Health
Industry Hospital & Health Care
Experience
Denver Health October 2014 - Present
TeleTech April 2014 - October 2014
TeleTech May 2013 - April 2014
TeleTech March 2013 - May 2013
Microsoft August 2007 - February 2011
Atlas October 2006 - August 2007
Atlas April 2006 - October 2006
IBM 2000 - 2006
Skills
Adobe Creative Suite, PowerPoint, Call Center, Training & Development, Technical Training, Troubleshooting, MSN AdCenter, Google Adwords, Digital Marketing, Knowledge Base, Online Advertising, Employee Training, Online Marketing, Strategy, Instructional Design, Captivate, SnagIt, Adult Learning Theory, ADDIE, Training, Instructor-led Training, Training Delivery, Software Documentation, Call Centers, Needs Analysis, E-Learning, SEO, Blended Learning, Customer Service, Hands-on Training, Advertising, Project Management, Content Development, Learning Management
Education
Colorado State University 2010 — 2011
Bachelor of Science, Business Management, Human Resources & Organizational Development
Madison Area Technical College 1995 — 1999
Associate, Marketing
Denver Health October 2014 - Present
TeleTech April 2014 - October 2014
TeleTech May 2013 - April 2014
TeleTech March 2013 - May 2013
Microsoft August 2007 - February 2011
Atlas October 2006 - August 2007
Atlas April 2006 - October 2006
IBM 2000 - 2006
Skills
Adobe Creative Suite, PowerPoint, Call Center, Training & Development, Technical Training, Troubleshooting, MSN AdCenter, Google Adwords, Digital Marketing, Knowledge Base, Online Advertising, Employee Training, Online Marketing, Strategy, Instructional Design, Captivate, SnagIt, Adult Learning Theory, ADDIE, Training, Instructor-led Training, Training Delivery, Software Documentation, Call Centers, Needs Analysis, E-Learning, SEO, Blended Learning, Customer Service, Hands-on Training, Advertising, Project Management, Content Development, Learning Management
Education
Colorado State University 2010 — 2011
Bachelor of Science, Business Management, Human Resources & Organizational Development
Madison Area Technical College 1995 — 1999
Associate, Marketing
Jeffrey Barse Jeffrey Barse's TeleTech Experience September 2015 - Present
Job Manager of Financial Planning and Analysis Available
Industry Financial Services
Experience
TeleTech September 2015 - Present
MoneyGram International September 2011 - March 2015
Red Robin August 2011 - September 2011
Westwood College Online July 2007 - December 2010
Comcast Cable September 1999 - June 2007
Merrill Lynch July 1998 - September 1999
Skills
Financial Reporting, Accounting, Financial Analysis, Forecasting, Management, Strategic Financial..., Analysis, Budgets, Strategic Planning, Variance Analysis, Process Improvement, Mergers, Leadership, Financial Planning, Finance, Cross-functional Team..., Business Analysis, Call Centers, PeopleSoft, Sarbanes-Oxley Act
Education
Colorado State University 1992 — 1997
B.S, Business Administration; Accounting, 3.2
TeleTech September 2015 - Present
MoneyGram International September 2011 - March 2015
Red Robin August 2011 - September 2011
Westwood College Online July 2007 - December 2010
Comcast Cable September 1999 - June 2007
Merrill Lynch July 1998 - September 1999
Skills
Financial Reporting, Accounting, Financial Analysis, Forecasting, Management, Strategic Financial..., Analysis, Budgets, Strategic Planning, Variance Analysis, Process Improvement, Mergers, Leadership, Financial Planning, Finance, Cross-functional Team..., Business Analysis, Call Centers, PeopleSoft, Sarbanes-Oxley Act
Education
Colorado State University 1992 — 1997
B.S, Business Administration; Accounting, 3.2
Amy Kiana Schirmer's TeleTech Experience January 2006 - October 2012
Job Learning Project Manager at Xerox Business Services
Industry Program Development
Experience
Xerox Business Services October 2012 - Present
TeleTech January 2006 - October 2012
CenturyLink (formerly Qwest Communications) June 2004 - January 2006
Oracle (formerly Peoplesoft and J.D. Edwards) 2000 - 2004
Cahners TRACOM Group January 1999 - February 2000
World Affairs Council June 1998 - October 1998
Skills
Project Management, ADDIE Instructional..., Curriculum/Program..., Needs/Gap Analysis, Training/Development, eLearning Design, Instructor Lead..., Technical Writing, Adult Learning Theories, Program Evaluation, Learning Management..., Learning Content..., Implementation..., Blended Learning..., Training/Education..., Marketing Initiatives, Communication, Process Improvement, Strategic Thinking, Local and Global Focus, Relationship Management, Talent Management, Organizational..., Change Management, Negotiation, Time Management, Microsoft Office, Adobe Applications, Facilitation and..., Adult Education, Instructional Design, Blended Learning, E-Learning, Performance Management, Strategy, Instructor-led Training, CRM, Training Delivery, Leadership, Business Process..., Program Management, Training, Campaigns, Six Sigma, Call Centers
Education
Colorado State University 1993 — 1998
Bachelors of Science, Natural Resource Recreation and Tourism
Xerox Business Services October 2012 - Present
TeleTech January 2006 - October 2012
CenturyLink (formerly Qwest Communications) June 2004 - January 2006
Oracle (formerly Peoplesoft and J.D. Edwards) 2000 - 2004
Cahners TRACOM Group January 1999 - February 2000
World Affairs Council June 1998 - October 1998
Skills
Project Management, ADDIE Instructional..., Curriculum/Program..., Needs/Gap Analysis, Training/Development, eLearning Design, Instructor Lead..., Technical Writing, Adult Learning Theories, Program Evaluation, Learning Management..., Learning Content..., Implementation..., Blended Learning..., Training/Education..., Marketing Initiatives, Communication, Process Improvement, Strategic Thinking, Local and Global Focus, Relationship Management, Talent Management, Organizational..., Change Management, Negotiation, Time Management, Microsoft Office, Adobe Applications, Facilitation and..., Adult Education, Instructional Design, Blended Learning, E-Learning, Performance Management, Strategy, Instructor-led Training, CRM, Training Delivery, Leadership, Business Process..., Program Management, Training, Campaigns, Six Sigma, Call Centers
Education
Colorado State University 1993 — 1998
Bachelors of Science, Natural Resource Recreation and Tourism
Desiree Vassios Roosa Desiree Vassios Roosa's TeleTech Experience June 2006 - August 2006
Job Staff Development Specialist (Trainer) at Wagner Equipment
Industry Professional Training & Coaching
Experience
Wagner Equipment February 2012 - Present
WAGNER EQUIPMENT Co February 2007 - July 2009
TeleTech June 2006 - August 2006
Great-West Life 2003 - 2006
JD Edwards (now Oracle) November 1999 - June 2003
Great-West Life and Annuity Insurance Company January 1994 - November 1999
Skills
Organizational..., Leadership Development, Performance Management, Human Resources, Core Competences, Management Development, Interviewing Skills, Recruiting, Instructional Design, Training, Executive Coaching, Employee Training, Project Management, Interviews, Team Building, Program Management, Organizational..., Workshop Facilitation, HR Policies, Talent Acquisition, Instructor-led Training, Change Management, Employee Engagement, Leadership, Customer Satisfaction, Staff Development, Personnel Management, Management, Personal Development, Talent Management, Succession Planning, Onboarding, Employee Relations, Coaching, Training Delivery, Adult Education, Career Development
Education
Colorado State University
BS, Fashion Merchandising & Design
Wagner Equipment February 2012 - Present
WAGNER EQUIPMENT Co February 2007 - July 2009
TeleTech June 2006 - August 2006
Great-West Life 2003 - 2006
JD Edwards (now Oracle) November 1999 - June 2003
Great-West Life and Annuity Insurance Company January 1994 - November 1999
Skills
Organizational..., Leadership Development, Performance Management, Human Resources, Core Competences, Management Development, Interviewing Skills, Recruiting, Instructional Design, Training, Executive Coaching, Employee Training, Project Management, Interviews, Team Building, Program Management, Organizational..., Workshop Facilitation, HR Policies, Talent Acquisition, Instructor-led Training, Change Management, Employee Engagement, Leadership, Customer Satisfaction, Staff Development, Personnel Management, Management, Personal Development, Talent Management, Succession Planning, Onboarding, Employee Relations, Coaching, Training Delivery, Adult Education, Career Development
Education
Colorado State University
BS, Fashion Merchandising & Design
Amy Norsworthy Amy Norsworthy's TeleTech Experience October 1998 - December 2000
Job Registered Nurse/Charge Nurse at Swedish Medical Center
Industry Hospital & Health Care
Experience
Poudre Valley Health System October 2011 - Present
Swedish Medical Center December 2009 - Present
Presbyterian Hospital of Dallas August 2008 - December 2009
presbyterian hospital of dallas 2002 - 2009
Presbyterian Hospital of Dallas June 2002 - August 2008
StarTek December 2000 - December 2001
TeleTech October 1998 - December 2000
Skills
Oncology, Hospitals, Patient Safety, Nursing, Inpatient, EHR, Medical/Surgical, Epic Systems, Meditech, Acute Care, Healthcare, Leadership, Registered Nurses, ACLS
Education
BHC 2006 — 2008
Registered Nurse
Colorado State University 1994 — 1997
Occupational Therapy
Poudre Valley Health System October 2011 - Present
Swedish Medical Center December 2009 - Present
Presbyterian Hospital of Dallas August 2008 - December 2009
presbyterian hospital of dallas 2002 - 2009
Presbyterian Hospital of Dallas June 2002 - August 2008
StarTek December 2000 - December 2001
TeleTech October 1998 - December 2000
Skills
Oncology, Hospitals, Patient Safety, Nursing, Inpatient, EHR, Medical/Surgical, Epic Systems, Meditech, Acute Care, Healthcare, Leadership, Registered Nurses, ACLS
Education
BHC 2006 — 2008
Registered Nurse
Colorado State University 1994 — 1997
Occupational Therapy
Jeff Selub Jeff Selub's TeleTech Experience February 2006 - February 2008
Job Sr. Manager Global Industry Analyst Relations at Level 3 Communications
Industry Telecommunications
Experience
Level 3 Communications November 2014 - Present
tw telecom, inc. May 2009 - Present
NelsonHall October 2008 - May 2009
TeleTech February 2006 - February 2008
StarTek September 2004 - February 2006
CSG Systems October 1995 - December 2003
U S WEST January 1987 - August 1995
U S WEST Advanced Technologies 1987 - 1992
AT&T May 1980 - January 1987
Skills
Competitive Analysis, Go-to-market Strategy, Demand Generation, Analysis, Program Management, Marketing Strategy, Marketing, Product Development, Project Planning, Product Marketing, Wireless, Market Research, SaaS, Management, Telecommunications, Outsourcing, Strategy, Process Improvement, Solution Selling, Competitive Intelligence, Project Management, Market Intelligence, Management Consulting, Business Development, Product Management, Change Management, New Business Development, Forecasting, Cloud Computing, Vendor Management, Account Management, Business Strategy, Strategic Partnerships, Cross-functional Team..., CRM, Start-ups, Analytics
Education
Colorado State University 1977 — 1980
MBA, Business
Colorado State University 1973 — 1976
BS, Economics
Level 3 Communications November 2014 - Present
tw telecom, inc. May 2009 - Present
NelsonHall October 2008 - May 2009
TeleTech February 2006 - February 2008
StarTek September 2004 - February 2006
CSG Systems October 1995 - December 2003
U S WEST January 1987 - August 1995
U S WEST Advanced Technologies 1987 - 1992
AT&T May 1980 - January 1987
Skills
Competitive Analysis, Go-to-market Strategy, Demand Generation, Analysis, Program Management, Marketing Strategy, Marketing, Product Development, Project Planning, Product Marketing, Wireless, Market Research, SaaS, Management, Telecommunications, Outsourcing, Strategy, Process Improvement, Solution Selling, Competitive Intelligence, Project Management, Market Intelligence, Management Consulting, Business Development, Product Management, Change Management, New Business Development, Forecasting, Cloud Computing, Vendor Management, Account Management, Business Strategy, Strategic Partnerships, Cross-functional Team..., CRM, Start-ups, Analytics
Education
Colorado State University 1977 — 1980
MBA, Business
Colorado State University 1973 — 1976
BS, Economics
Brian R. James Brian R. James's TeleTech Experience September 2004 - August 2006
Job User Experience Architect / Writer and Game Designer
Industry Information Services
Experience
Vorpal Games LLC January 2013 - Present
Schedulicity September 2012 - Present
Self Employed August 2006 - Present
NASA November 2008 - July 2012
Schedulicity September 2006 - November 2008
TeleTech September 2004 - August 2006
5280 Solutions May 2004 - September 2004
First Horizon Merchant Services November 2002 - May 2004
Verado Holdings, Inc. 2000 - 2001
Parsons Brinckerhoff 1999 - 2000
Skills
HTML, JavaScript, AJAX, jQuery, Game Design, Freelance Writing, C#, User Interface Design, Software Development, User Experience, Web Development, Agile Methodologies, User Interface, Published Author, Web Applications, XML, Usability, CSS
Education
Colorado State University 1992 — 1993
Electrical Engineering
Vorpal Games LLC January 2013 - Present
Schedulicity September 2012 - Present
Self Employed August 2006 - Present
NASA November 2008 - July 2012
Schedulicity September 2006 - November 2008
TeleTech September 2004 - August 2006
5280 Solutions May 2004 - September 2004
First Horizon Merchant Services November 2002 - May 2004
Verado Holdings, Inc. 2000 - 2001
Parsons Brinckerhoff 1999 - 2000
Skills
HTML, JavaScript, AJAX, jQuery, Game Design, Freelance Writing, C#, User Interface Design, Software Development, User Experience, Web Development, Agile Methodologies, User Interface, Published Author, Web Applications, XML, Usability, CSS
Education
Colorado State University 1992 — 1993
Electrical Engineering
Jenny Stillmock Jenny Stillmock's TeleTech Experience August 2004 - September 2006
Job Technical Account Manager at Convergys
Industry Telecommunications
Experience
Convergys March 2014 - Present
Stream Global Services June 2013 - March 2014
Sprint August 2009 - May 2013
Teletech Holdings, Inc. September 2006 - January 2009
TeleTech August 2004 - September 2006
TeleTech February 2003 - August 2004
IBM Global Services February 2002 - January 2003
Nextel August 1999 - January 2002
Skills
Call Center, BPO, Business Process..., Workforce Management, Vendor Management, Service Delivery, Telecommunications, Process Improvement, Customer Experience, Outsourcing, Program Management, Avaya, Contact Centers, Customer Satisfaction, Troubleshooting, Management, VoIP, CRM, Cross-functional Team..., Leadership, Business Process, Telephony, Call Centers, Change Management, Technical Support, Enterprise Software, Operations Management, Integration, Team Leadership, Business Intelligence, Active Directory, Strategy, Access, IVR, Inbound Marketing, Training, Wireless, Project Planning, Professional Services, Customer Retention, SaaS, Performance Management, Cisco Technologies, Recruiting, Networking, Human Resources, Information Technology, Sla, Business Analysis, Cloud Computing
Education
Colorado State University 1994 — 1998
Smoky Hill High School 1991 — 1994
Convergys March 2014 - Present
Stream Global Services June 2013 - March 2014
Sprint August 2009 - May 2013
Teletech Holdings, Inc. September 2006 - January 2009
TeleTech August 2004 - September 2006
TeleTech February 2003 - August 2004
IBM Global Services February 2002 - January 2003
Nextel August 1999 - January 2002
Skills
Call Center, BPO, Business Process..., Workforce Management, Vendor Management, Service Delivery, Telecommunications, Process Improvement, Customer Experience, Outsourcing, Program Management, Avaya, Contact Centers, Customer Satisfaction, Troubleshooting, Management, VoIP, CRM, Cross-functional Team..., Leadership, Business Process, Telephony, Call Centers, Change Management, Technical Support, Enterprise Software, Operations Management, Integration, Team Leadership, Business Intelligence, Active Directory, Strategy, Access, IVR, Inbound Marketing, Training, Wireless, Project Planning, Professional Services, Customer Retention, SaaS, Performance Management, Cisco Technologies, Recruiting, Networking, Human Resources, Information Technology, Sla, Business Analysis, Cloud Computing
Education
Colorado State University 1994 — 1998
Smoky Hill High School 1991 — 1994
Erica Concilio's TeleTech Experience May 2011 - June 2012
Job Executive District Manager at Arbonne International
Industry Health, Wellness and Fitness
Experience
Arbonne International March 2012 - Present
TeleTech May 2011 - June 2012
TeleTech October 2009 - May 2011
TeleTech October 2008 - July 2009
TeleTech January 2008 - October 2008
The Sports Authority January 2007 - January 2008
Global Publishing 2004 - 2007
Skills
Onboarding, Talent Acquisition, Employee Engagement, Compliance Management, Data Management, Oracle HR, Employee Recognition, Employee Surveys, Employee Relations, Interviews, Taleo, HR Policies, Employee Training, Applicant Tracking..., Personnel Management, Talent Management, Benefits Administration, BPO, Human Capital, Call Centers, Hiring, New Hire Orientations, Employee Benefits, Deferred Compensation, Human Resources
Education
Colorado State University 1998 — 2002
BA, Communications
Arbonne International March 2012 - Present
TeleTech May 2011 - June 2012
TeleTech October 2009 - May 2011
TeleTech October 2008 - July 2009
TeleTech January 2008 - October 2008
The Sports Authority January 2007 - January 2008
Global Publishing 2004 - 2007
Skills
Onboarding, Talent Acquisition, Employee Engagement, Compliance Management, Data Management, Oracle HR, Employee Recognition, Employee Surveys, Employee Relations, Interviews, Taleo, HR Policies, Employee Training, Applicant Tracking..., Personnel Management, Talent Management, Benefits Administration, BPO, Human Capital, Call Centers, Hiring, New Hire Orientations, Employee Benefits, Deferred Compensation, Human Resources
Education
Colorado State University 1998 — 2002
BA, Communications
Joshua Norman Joshua Norman's TeleTech Experience April 2012 - July 2013
Job Currently Looking For New Opportunities
Industry Computer Software
Experience
Nightsun Studios LLC August 2014 - Present
Charter Communications September 2014 - July 2015
Healthgrades April 2014 - July 2014
MapQuest August 2013 - April 2014
TeleTech April 2012 - July 2013
Skills
C#, Agile Methodologies, JavaScript, Scrum, Microsoft SQL Server, ASP.NET, HTML 5, jQuery, HTML5, CSS, jQuery Mobile, Web Applications, jQuery UI, Node.js, HTML, Software Development, Backbone.js, MongoDB, AngularJS, REST, APIs, LESS
Education
Mesa State College 2000 — 2004
Bachelor's Degree, Computer Science
Nightsun Studios LLC August 2014 - Present
Charter Communications September 2014 - July 2015
Healthgrades April 2014 - July 2014
MapQuest August 2013 - April 2014
TeleTech April 2012 - July 2013
Skills
C#, Agile Methodologies, JavaScript, Scrum, Microsoft SQL Server, ASP.NET, HTML 5, jQuery, HTML5, CSS, jQuery Mobile, Web Applications, jQuery UI, Node.js, HTML, Software Development, Backbone.js, MongoDB, AngularJS, REST, APIs, LESS
Education
Mesa State College 2000 — 2004
Bachelor's Degree, Computer Science
Christine Buckley Christine Buckley's TeleTech Experience September 2015 - Present
Job General Ledger Accountant at TeleTech
Industry Accounting
Experience
TeleTech September 2015 - Present
Buckley Powder CO May 2014 - December 2014
Gamma Phi Beta International Sorority January 2014 - December 2014
EKS&H July 2014 - July 2014
Gamma Phi Beta Sorority January 2013 - December 2013
Kentwood Real Estate May 2012 - August 2012
Ralph Lauren December 2009 - December 2010
Skills
Accounts Payable &..., General Ledger, Journal Entries, QuickBooks, Microsoft Excel, Account Reconciliation, Financial Reporting, Time Management, Visio, Microsoft Office, Microsoft Word, Teamwork, Leadership, Social Media, Social Networking, Customer Service, Organization Skills, PowerPoint
Education
Colorado State University 2011 — 2015
Bachelor of Science (B.S.), Business Administration, Accounting, Senior
TeleTech September 2015 - Present
Buckley Powder CO May 2014 - December 2014
Gamma Phi Beta International Sorority January 2014 - December 2014
EKS&H July 2014 - July 2014
Gamma Phi Beta Sorority January 2013 - December 2013
Kentwood Real Estate May 2012 - August 2012
Ralph Lauren December 2009 - December 2010
Skills
Accounts Payable &..., General Ledger, Journal Entries, QuickBooks, Microsoft Excel, Account Reconciliation, Financial Reporting, Time Management, Visio, Microsoft Office, Microsoft Word, Teamwork, Leadership, Social Media, Social Networking, Customer Service, Organization Skills, PowerPoint
Education
Colorado State University 2011 — 2015
Bachelor of Science (B.S.), Business Administration, Accounting, Senior
Emilia Felix, MBA Emilia Felix, MBA's TeleTech Experience October 2001 - January 2006
Job Project Management, Business Operations, System Implemenations & Conversions
Industry Hospital & Health Care
Experience
Resource Global Professionals April 2015 - Present
Child Advocates, Denver CASA May 2013 - Present
Catholic Health Initiatives April 2014 - April 2015
Apex Systems August 2013 - April 2014
Apex Systems August 2013 - April 2014
Hispanic Chamber Education Foundation October 2012 - February 2013
CH2M HILL September 2006 - May 2012
QC Data January 2006 - August 2006
TeleTech October 2001 - January 2006
Verizon Wireless August 1997 - June 2001
Skills
Employee Benefits, Human Resources, Benefits Administration, Employee Relations, HRIS, Process Improvement, Deferred Compensation, Team Building, System Administration, Budgets, PeopleSoft, HR Policies, Project Management, Onboarding, Performance Management, Recruiting, ADP Payroll, Payroll, Leadership, Workforce Planning, Change Management, Talent Management, Talent Acquisition, New Hire Orientations, Management, Applicant Tracking..., Personnel Management, Organizational..., Employee Engagement, FMLA, Compensation & Benefit, Succession Planning, College Recruiting, Policy, Labor Relations, Training, Job Descriptions, Employee Training, Taleo, HR Consulting, Interviews, Employment Law, Technical Recruiting, Hiring
Education
Colorado Christian University 2011 — 2013
MBA, Project Management
Colorado Christian University 2010 — 2010
Certification, Project Management Professional
Colorado Christian University 2009 — 2010
Bachelors, Organizational Management Project Management
Argosy University 2006 — 2008
Associates, Business Management
Resource Global Professionals April 2015 - Present
Child Advocates, Denver CASA May 2013 - Present
Catholic Health Initiatives April 2014 - April 2015
Apex Systems August 2013 - April 2014
Apex Systems August 2013 - April 2014
Hispanic Chamber Education Foundation October 2012 - February 2013
CH2M HILL September 2006 - May 2012
QC Data January 2006 - August 2006
TeleTech October 2001 - January 2006
Verizon Wireless August 1997 - June 2001
Skills
Employee Benefits, Human Resources, Benefits Administration, Employee Relations, HRIS, Process Improvement, Deferred Compensation, Team Building, System Administration, Budgets, PeopleSoft, HR Policies, Project Management, Onboarding, Performance Management, Recruiting, ADP Payroll, Payroll, Leadership, Workforce Planning, Change Management, Talent Management, Talent Acquisition, New Hire Orientations, Management, Applicant Tracking..., Personnel Management, Organizational..., Employee Engagement, FMLA, Compensation & Benefit, Succession Planning, College Recruiting, Policy, Labor Relations, Training, Job Descriptions, Employee Training, Taleo, HR Consulting, Interviews, Employment Law, Technical Recruiting, Hiring
Education
Colorado Christian University 2011 — 2013
MBA, Project Management
Colorado Christian University 2010 — 2010
Certification, Project Management Professional
Colorado Christian University 2009 — 2010
Bachelors, Organizational Management Project Management
Argosy University 2006 — 2008
Associates, Business Management
Elon Levine Elon Levine's TeleTech Experience January 2006 - May 2007
Job Finance Consultant at Kaiser Permanente
Industry Hospital & Health Care
Experience
Kaiser Permanente April 2015 - Present
Levine Real Estate 2014 - Present
Denver Health March 2012 - March 2015
Denver Health May 2011 - March 2012
DaVita July 2009 - May 2011
Visionary Integration Professionals (VIP) December 2007 - June 2009
Three Value Logic Sales Institute June 2007 - November 2007
TeleTech January 2006 - May 2007
Summit Investment Fund, Colorado State University August 2005 - December 2005
Skills
Process Improvement, Problem Solving, Financial Reporting, Financial Analysis, Forecasting, Budgeting, Excel, Microsoft Excel, Budgets, Cross-functional Team..., Business Development, Strategy, Analysis, Access, Business Intelligence, CRM, Training, Management
Education
Colorado State University 2001 — 2005
Bachelor of Science, Business Administration, Finance
Kaiser Permanente April 2015 - Present
Levine Real Estate 2014 - Present
Denver Health March 2012 - March 2015
Denver Health May 2011 - March 2012
DaVita July 2009 - May 2011
Visionary Integration Professionals (VIP) December 2007 - June 2009
Three Value Logic Sales Institute June 2007 - November 2007
TeleTech January 2006 - May 2007
Summit Investment Fund, Colorado State University August 2005 - December 2005
Skills
Process Improvement, Problem Solving, Financial Reporting, Financial Analysis, Forecasting, Budgeting, Excel, Microsoft Excel, Budgets, Cross-functional Team..., Business Development, Strategy, Analysis, Access, Business Intelligence, CRM, Training, Management
Education
Colorado State University 2001 — 2005
Bachelor of Science, Business Administration, Finance
Melissa Hedman, MBA Melissa Hedman, MBA's TeleTech Experience August 2010 - July 2011
Job MarCom Professional: Branding, Content, Social Media, Strategy
Industry Marketing and Advertising
Experience
MGMA February 2015 - Present
ClearChoice Dental Implant Center October 2012 - September 2014
Newmont Mining Corporation July 2012 - October 2012
Race to Your Next Place, presented by LIVE Urban Real Estate March 2012 - May 2012
Hearing Rehab Center December 2011 - March 2012
TeleTech August 2010 - July 2011
TeleTech April 2008 - August 2010
Decibel Communications December 2006 - January 2008
The Greeley Tribune January 2006 - May 2006
The Rocky Mountain Collegian 2005 - 2006
Skills
Editing, Writing, Internal Communications, Press Releases, Event Management, Marketing Strategy, Project Management, Account Management, Public Relations, Content Strategy, Content Marketing, Content Management, SEO, SEO copywriting, Brand Management, Corporate Branding, Web Content, Web Content Management, Content Distribution..., Social Media, Social Media Marketing, Advertising, Newsletters, Integrated Marketing, Marketing
Education
Regis University 2010 — 2012
MBA, Marketing Specialization
Colorado State University 2002 — 2006
Bachelor of Arts, Technical Journalism and Communiation
MGMA February 2015 - Present
ClearChoice Dental Implant Center October 2012 - September 2014
Newmont Mining Corporation July 2012 - October 2012
Race to Your Next Place, presented by LIVE Urban Real Estate March 2012 - May 2012
Hearing Rehab Center December 2011 - March 2012
TeleTech August 2010 - July 2011
TeleTech April 2008 - August 2010
Decibel Communications December 2006 - January 2008
The Greeley Tribune January 2006 - May 2006
The Rocky Mountain Collegian 2005 - 2006
Skills
Editing, Writing, Internal Communications, Press Releases, Event Management, Marketing Strategy, Project Management, Account Management, Public Relations, Content Strategy, Content Marketing, Content Management, SEO, SEO copywriting, Brand Management, Corporate Branding, Web Content, Web Content Management, Content Distribution..., Social Media, Social Media Marketing, Advertising, Newsletters, Integrated Marketing, Marketing
Education
Regis University 2010 — 2012
MBA, Marketing Specialization
Colorado State University 2002 — 2006
Bachelor of Arts, Technical Journalism and Communiation
James Burson, MBA James Burson, MBA's TeleTech Experience July 1996 - January 2000
Job IT Field & Data Services Leader
Industry Telecommunications
Experience
NICE Systems March 2014 - Present
ProBuild Holdings November 2012 - January 2014
National CineMedia January 2003 - November 2012
WebAccess International January 2000 - November 2002
TeleTech July 1996 - January 2000
Skills
Computer Hardware, Cisco, IP Networking, Advertising Operations, Video Advertising, Operations Management, Mentoring Of Staff, Help Desk Management, Network Operations, MBA, Software Implementation, Project Planning, Project Implementation, Troubleshooting, Call Center, Budgeting, Inventory Management, Microsoft Office, Contract Management, WAN, Hiring, Coaching, ITIL, Hardware, Internet Services, Team Leadership, Vendor Management, Telecommunications, Team Building, Process Improvement, Contract Negotiations, Budgets, Cisco Technologies, Contract Negotiation, Software Documentation, Project Management, Call Centers, Computer Network..., Management, Leadership, Change Management, Recruiting, Team Management, Technical Support, Human Resources, Integration, Strategy, Networking, Customer Satisfaction, Customer Service
Education
Regis University 2008 — 2010
Masters
Colorado State University 1994 — 1999
Bachelor of Arts
NICE Systems March 2014 - Present
ProBuild Holdings November 2012 - January 2014
National CineMedia January 2003 - November 2012
WebAccess International January 2000 - November 2002
TeleTech July 1996 - January 2000
Skills
Computer Hardware, Cisco, IP Networking, Advertising Operations, Video Advertising, Operations Management, Mentoring Of Staff, Help Desk Management, Network Operations, MBA, Software Implementation, Project Planning, Project Implementation, Troubleshooting, Call Center, Budgeting, Inventory Management, Microsoft Office, Contract Management, WAN, Hiring, Coaching, ITIL, Hardware, Internet Services, Team Leadership, Vendor Management, Telecommunications, Team Building, Process Improvement, Contract Negotiations, Budgets, Cisco Technologies, Contract Negotiation, Software Documentation, Project Management, Call Centers, Computer Network..., Management, Leadership, Change Management, Recruiting, Team Management, Technical Support, Human Resources, Integration, Strategy, Networking, Customer Satisfaction, Customer Service
Education
Regis University 2008 — 2010
Masters
Colorado State University 1994 — 1999
Bachelor of Arts
Chris Seymour Chris Seymour's TeleTech Experience January 1996 - March 2001
Job Member at InsuraPro Contractor Services
Industry Construction
Experience
Rams Roofing & Restoration May 2015 - Present
Roofing Business March 2011 - February 2015
Self Employed May 2009 - March 2011
Real Estate May 2001 - May 2009
TeleTech January 1996 - March 2001
Skills
Investment Properties, REO, Construction, Customer Service, Listings, Residential Homes, Single Family Homes, Sellers, Forecasting, Property, Foreclosures, Call Centers, New Home Sales, Real Estate, Leadership, Property Management, FHA, First Time Home Buyers, Short Sales, Buyer Representation, Selling, Condos, Relocation, Mortgage Lending, Management, Contract Negotiation, Real Estate Development, Referrals, Home, Real Estate Transactions, Luxury, Commercial Real Estate, Investors, Negotiation
Education
Colorado State University 1988 — 1993
BS Business Administration, Marketing
Rams Roofing & Restoration May 2015 - Present
Roofing Business March 2011 - February 2015
Self Employed May 2009 - March 2011
Real Estate May 2001 - May 2009
TeleTech January 1996 - March 2001
Skills
Investment Properties, REO, Construction, Customer Service, Listings, Residential Homes, Single Family Homes, Sellers, Forecasting, Property, Foreclosures, Call Centers, New Home Sales, Real Estate, Leadership, Property Management, FHA, First Time Home Buyers, Short Sales, Buyer Representation, Selling, Condos, Relocation, Mortgage Lending, Management, Contract Negotiation, Real Estate Development, Referrals, Home, Real Estate Transactions, Luxury, Commercial Real Estate, Investors, Negotiation
Education
Colorado State University 1988 — 1993
BS Business Administration, Marketing
Kaene Robie's TeleTech Experience February 2015 - Present
Job Technical Project Manager at TeleTech
Industry Information Technology and Services
Experience
TeleTech February 2015 - Present
Catholic Health Initiatives January 2013 - February 2015
Apex Systems Inc Contracting at Charter Communications October 2012 - December 2012
Integrated Printing Solutions March 2010 - August 2012
Kate Culligan & Associates November 2009 - March 2010
OppenheimerFunds January 2000 - January 2009
OppenheimerFunds January 1995 - January 2000
JPMorgan Chase & Co (Texas Commerce Bank) 1993 - 1994
Tradition Bank (Mayde Creek Bank) 1992 - 1993
Eckerd 1990 - 1992
Skills
Management, Program Management, Project Management, Process Improvement, Performance Management, Visio, Team Building, Customer Service, Recruiting, Leadership, Cross-functional Team..., Business Analysis, Human Resources, Budgets, PowerPoint, Microsoft Word, Coaching, Microsoft Excel, Business Process, MS Project, Teamwork, SharePoint, Outlook, Hiring, Business Process..., Team Leadership, Temporary Placement, Financial Services, Spreadsheets, Healthcare, Account Management, Process Engineering, Quickbase, Interviews, Healthcare Finance, Healthcare Economics, Healthcare Strategies, Healthcare Policies &..., Managing Healthcare In...
Education
Colorado State University 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
University of Denver 2008 — 2009
Bachelor of Applied Science (B.A.Sc.)
Mayde Creek High School 1989 — 1992
TeleTech February 2015 - Present
Catholic Health Initiatives January 2013 - February 2015
Apex Systems Inc Contracting at Charter Communications October 2012 - December 2012
Integrated Printing Solutions March 2010 - August 2012
Kate Culligan & Associates November 2009 - March 2010
OppenheimerFunds January 2000 - January 2009
OppenheimerFunds January 1995 - January 2000
JPMorgan Chase & Co (Texas Commerce Bank) 1993 - 1994
Tradition Bank (Mayde Creek Bank) 1992 - 1993
Eckerd 1990 - 1992
Skills
Management, Program Management, Project Management, Process Improvement, Performance Management, Visio, Team Building, Customer Service, Recruiting, Leadership, Cross-functional Team..., Business Analysis, Human Resources, Budgets, PowerPoint, Microsoft Word, Coaching, Microsoft Excel, Business Process, MS Project, Teamwork, SharePoint, Outlook, Hiring, Business Process..., Team Leadership, Temporary Placement, Financial Services, Spreadsheets, Healthcare, Account Management, Process Engineering, Quickbase, Interviews, Healthcare Finance, Healthcare Economics, Healthcare Strategies, Healthcare Policies &..., Managing Healthcare In...
Education
Colorado State University 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
University of Denver 2008 — 2009
Bachelor of Applied Science (B.A.Sc.)
Mayde Creek High School 1989 — 1992
Jeanna Blatt, APR's TeleTech Experience May 2011 - May 2014
Job Director of Global Analyst Relations at Level 3 Communications
Industry Public Relations and Communications
Experience
Level 3 Communications May 2014 - Present
Terra Vista Home Owners Association May 2006 - August 2014
TeleTech May 2011 - May 2014
ARCADIS U.S., Inc. December 2006 - May 2011
Jazz it up Communication April 2005 - December 2006
CH2M HILL June 2001 - April 2005
GRAM Inc. and SAIC, DOE Rocky Flats Field Office 1998 - 2001
National Systems Research Inc. and Advanced Integrated Management Services 1994 - 1998
Skills
Media Relations, Industry Analyst..., Public Relations, Spokesperson, Crisis Communications, Corporate Communications, Internal Communications, Community Outreach, Advertising, Investor Relations, Social Media, Marketing Communications, Press Releases, Strategic Communications, Speech Writing, Publicity, Crisis Management, Copywriting, Community Relations, Marketing Strategy, Reputation Management, Message Development, Public Speaking, Government Relations, Executive Communications, Issues Management, Reputation, Strategic..., Communications Planning, Press Conferences, Communications Strategy, Customer Relations, Media Planning, Market Planning, Consensus Building, SWOT analysis, Newsletters, Communication Training, Event Management, Web Content, Corporate Social..., Content Development, Strategy, Customer Service, Blogging, Community Development, Marketing, Digital Media, Corporate Branding, Thought Leadership
Education
Universal Accreditation Board - Public Relations Society of America 2001 — 2003
APR, Accreditation in Public Relations
Colorado State University 1988 — 1993
B.A., Communication
Estes Park Highschool
Level 3 Communications May 2014 - Present
Terra Vista Home Owners Association May 2006 - August 2014
TeleTech May 2011 - May 2014
ARCADIS U.S., Inc. December 2006 - May 2011
Jazz it up Communication April 2005 - December 2006
CH2M HILL June 2001 - April 2005
GRAM Inc. and SAIC, DOE Rocky Flats Field Office 1998 - 2001
National Systems Research Inc. and Advanced Integrated Management Services 1994 - 1998
Skills
Media Relations, Industry Analyst..., Public Relations, Spokesperson, Crisis Communications, Corporate Communications, Internal Communications, Community Outreach, Advertising, Investor Relations, Social Media, Marketing Communications, Press Releases, Strategic Communications, Speech Writing, Publicity, Crisis Management, Copywriting, Community Relations, Marketing Strategy, Reputation Management, Message Development, Public Speaking, Government Relations, Executive Communications, Issues Management, Reputation, Strategic..., Communications Planning, Press Conferences, Communications Strategy, Customer Relations, Media Planning, Market Planning, Consensus Building, SWOT analysis, Newsletters, Communication Training, Event Management, Web Content, Corporate Social..., Content Development, Strategy, Customer Service, Blogging, Community Development, Marketing, Digital Media, Corporate Branding, Thought Leadership
Education
Universal Accreditation Board - Public Relations Society of America 2001 — 2003
APR, Accreditation in Public Relations
Colorado State University 1988 — 1993
B.A., Communication
Estes Park Highschool
Albert Lehmkuhl Albert Lehmkuhl's TeleTech Experience March 2012 - May 2012
Job Customer Service Associate, Student of Information Technology
Industry Outsourcing/Offshoring
Experience
Constant Contact May 2012 - Present
TeleTech March 2012 - May 2012
Center Partners June 2008 - February 2012
Center Partners January 2010 - June 2010
Center Partners November 2007 - June 2008
Skills
Call Center, Technical Support, Customer Retention, Customer Service, Workforce Management, Avaya, Telecommunications, Customer Support, Call Center Development, CRM, Operations Management, Teamwork, Windows 7, Leadership, Team Building, Vendor Management, Coaching, Telemarketing, Inbound Marketing, System Administration, Customer Experience, Process Improvement, Sales, Training, Salesforce.com, Telephony, Team Management, Data Entry, Outsourcing, BPO, Customer Satisfaction, Time Management, Team Leadership, Computer Hardware, Management, Sales Operations, Windows, Performance Management, Invoicing, VoIP, Human Resources, Cisco Technologies, Active Directory, Account Management, Switches, XP, Contact Centers, Help Desk Support, Software Documentation, Troubleshooting
Education
Colorado State University-Global Campus 2013 — 2015
Bachelor of Science (BS), Information Technology & Cyber Security, 3.33
Front Range Community College 2011 — 2013
Associates of Science, Computer Systems Networking and Telecommunications
Weld Central Jr./Sr. High School 1999 — 2003
High School Diploma
Constant Contact May 2012 - Present
TeleTech March 2012 - May 2012
Center Partners June 2008 - February 2012
Center Partners January 2010 - June 2010
Center Partners November 2007 - June 2008
Skills
Call Center, Technical Support, Customer Retention, Customer Service, Workforce Management, Avaya, Telecommunications, Customer Support, Call Center Development, CRM, Operations Management, Teamwork, Windows 7, Leadership, Team Building, Vendor Management, Coaching, Telemarketing, Inbound Marketing, System Administration, Customer Experience, Process Improvement, Sales, Training, Salesforce.com, Telephony, Team Management, Data Entry, Outsourcing, BPO, Customer Satisfaction, Time Management, Team Leadership, Computer Hardware, Management, Sales Operations, Windows, Performance Management, Invoicing, VoIP, Human Resources, Cisco Technologies, Active Directory, Account Management, Switches, XP, Contact Centers, Help Desk Support, Software Documentation, Troubleshooting
Education
Colorado State University-Global Campus 2013 — 2015
Bachelor of Science (BS), Information Technology & Cyber Security, 3.33
Front Range Community College 2011 — 2013
Associates of Science, Computer Systems Networking and Telecommunications
Weld Central Jr./Sr. High School 1999 — 2003
High School Diploma
Debbie Michalski Debbie Michalski's TeleTech Experience March 2006 - February 2009
Job User Experience Designer at Jeppesen
Industry Information Technology and Services
Experience
Jeppesen August 2009 - Present
USANA Health Sciences 2006 - Present
WellDyne July 2009 - August 2009
TeleTech March 2006 - February 2009
ETI Professionals, May 2005 - December 2005
Jackson National Life January 2004 - April 2005
Jones Knowledge March 2000 - September 2002
Skills
Usability Testing, Web Design, User Experience, Usability, User Interface Design, User Interface, Mobile Devices, Web Applications, Wireframes, Project Management, User Experience Design, Agile Methodologies
Education
Colorado State University
Bachelor, Marketing
Dale Carnegie
Jeppesen August 2009 - Present
USANA Health Sciences 2006 - Present
WellDyne July 2009 - August 2009
TeleTech March 2006 - February 2009
ETI Professionals, May 2005 - December 2005
Jackson National Life January 2004 - April 2005
Jones Knowledge March 2000 - September 2002
Skills
Usability Testing, Web Design, User Experience, Usability, User Interface Design, User Interface, Mobile Devices, Web Applications, Wireframes, Project Management, User Experience Design, Agile Methodologies
Education
Colorado State University
Bachelor, Marketing
Dale Carnegie
Lisa O'Keeley Lisa O'Keeley's TeleTech Experience January 1998 - March 2002
Job Customer Service/ Sales Supervisor at Starwest Botanicals, Inc.
Industry Wholesale
Experience
Starwest Botanicals, Inc. October 2011 - Present
Self Employed March 2008 - October 2011
Harkins and Associates, Inc. May 2007 - February 2008
O'Keeley Tea June 2005 - September 2007
Window King Inc. November 2004 - July 2006
Public Storage June 2002 - November 2004
TeleTech January 1998 - March 2002
Skills
Customer Service, Microsoft Office, Social Media Marketing, Marketing, Account Management, Sales, Sales Management, Team Building, New Business Development, Management, Social Networking, Social Media, Marketing Strategy, Sales Process, Herbs, Training
Education
Sacramento City College 2009 — 2010
Currently Studying, Business, Sales, Marketing
College of the Canyons 2000 — 2002
n/a, English and Music
Starwest Botanicals, Inc. October 2011 - Present
Self Employed March 2008 - October 2011
Harkins and Associates, Inc. May 2007 - February 2008
O'Keeley Tea June 2005 - September 2007
Window King Inc. November 2004 - July 2006
Public Storage June 2002 - November 2004
TeleTech January 1998 - March 2002
Skills
Customer Service, Microsoft Office, Social Media Marketing, Marketing, Account Management, Sales, Sales Management, Team Building, New Business Development, Management, Social Networking, Social Media, Marketing Strategy, Sales Process, Herbs, Training
Education
Sacramento City College 2009 — 2010
Currently Studying, Business, Sales, Marketing
College of the Canyons 2000 — 2002
n/a, English and Music
Tony Avery's TeleTech Experience May 2014 - Present
Job Director of Systems Engineering and Architecture at TeleTech
Industry Information Technology and Services
Experience
TeleTech May 2014 - Present
TeleTech July 2013 - Present
TeleTech August 2012 - July 2013
IBM January 2007 - July 2012
IBM August 2003 - January 2007
Qwest Communications August 1999 - August 2003
Ericsson March 1997 - August 1999
Stream International January 1993 - March 1997
Skills
Architecture, ITIL, Requirements Analysis, Outsourcing, Solution Design, TOGAF, Design Methodology, IT Strategy and Design, IT Strategy, Solution Architecture, Enterprise Architecture, Cloud Computing, Enterprise Software, Integration, Data Center, SOA, Virtualization, IT Service Management, IT Operations, Storage, IT Management, High Availability, SaaS, Infrastructure, SDLC, Disaster Recovery, Strategy, IT Outsourcing, Business Continuity, SAN, Storage Area Networks, Service Delivery, Servers, Vendor Management, System Architecture, VMware, Server Architecture, Pre-sales, Technical Architecture, System Deployment, Microsoft Technologies, HP, Professional Services, Architectures, PMP, Managed Services, Unix, Solaris
Education
Colorado State University 2014 — 2015
Graduate Certificate - Computer Information Systems, Computer/Information Technology Administration and Management
Metropolitan State University of Denver 1988 — 1992
BS, Business
TeleTech May 2014 - Present
TeleTech July 2013 - Present
TeleTech August 2012 - July 2013
IBM January 2007 - July 2012
IBM August 2003 - January 2007
Qwest Communications August 1999 - August 2003
Ericsson March 1997 - August 1999
Stream International January 1993 - March 1997
Skills
Architecture, ITIL, Requirements Analysis, Outsourcing, Solution Design, TOGAF, Design Methodology, IT Strategy and Design, IT Strategy, Solution Architecture, Enterprise Architecture, Cloud Computing, Enterprise Software, Integration, Data Center, SOA, Virtualization, IT Service Management, IT Operations, Storage, IT Management, High Availability, SaaS, Infrastructure, SDLC, Disaster Recovery, Strategy, IT Outsourcing, Business Continuity, SAN, Storage Area Networks, Service Delivery, Servers, Vendor Management, System Architecture, VMware, Server Architecture, Pre-sales, Technical Architecture, System Deployment, Microsoft Technologies, HP, Professional Services, Architectures, PMP, Managed Services, Unix, Solaris
Education
Colorado State University 2014 — 2015
Graduate Certificate - Computer Information Systems, Computer/Information Technology Administration and Management
Metropolitan State University of Denver 1988 — 1992
BS, Business
Jerry Ligrani MBA, CTPE, CSAM Jerry Ligrani MBA, CTPE, CSAM's TeleTech Experience December 2008 - August 2010
Job
Industry Outsourcing/Offshoring
Experience
Xcel Energy May 2014 - Present
Xcel Energy August 2010 - Present
TeleTech December 2008 - August 2010
Corporate Express, a Staples Company January 2005 - December 2008
Corporate Express July 2000 - January 2005
Skills
HP IT Asset Manager, Software Asset..., Microsoft Office, Contract Negotiation, Professional Services, Vendor Management, HP, SaaS, Cross-functional Team..., Sourcing, Enterprise Software, Management, Program Management, Outsourcing
Education
Regis University 2004 — 2007
MBA, eCommerce
Colorado College
University of Colorado Boulder
Xcel Energy May 2014 - Present
Xcel Energy August 2010 - Present
TeleTech December 2008 - August 2010
Corporate Express, a Staples Company January 2005 - December 2008
Corporate Express July 2000 - January 2005
Skills
HP IT Asset Manager, Software Asset..., Microsoft Office, Contract Negotiation, Professional Services, Vendor Management, HP, SaaS, Cross-functional Team..., Sourcing, Enterprise Software, Management, Program Management, Outsourcing
Education
Regis University 2004 — 2007
MBA, eCommerce
Colorado College
University of Colorado Boulder
John Cannava John Cannava's TeleTech Experience February 2013 - April 2014
Job Vice President Information Systems at Ping Identity
Industry Outsourcing/Offshoring
Experience
Ping Identity May 2014 - Present
TeleTech February 2013 - April 2014
TeleTech July 2012 - February 2013
TeleTech June 2011 - November 2012
TeleTech February 2010 - June 2011
TeleTech February 2008 - February 2010
TeleTech Holdings January 2007 - February 2008
TeleTech Holdings October 2006 - January 2007
SANZ Inc. March 2006 - October 2006
TeleTech Holdings, Inc June 2005 - March 2006
Skills
Project Management, Business Process Design, Business Strategy, Financial Analysis, Process Improvement, Organizational..., Databases, Strategy, SDLC, Business Intelligence, Accounting, Oracle, Managerial Finance, Management, Project Portfolio..., Cross-functional Team..., Analysis, Business Analysis, Vendor Management, Hyperion Enterprise, Customer Service, Oracle E-Business Suite, International Business, Salesforce.com, Operations Management, Leadership, Business Process..., Program Management, Human Resources, Project Planning, Outsourcing, Change Management, Management Consulting, Training, Finance, CRM, Shared Services, IT Strategy, Information Technology, Software Development, ERP, Business Process, Project Delivery, BPO, Offshoring, Financial Modeling, Call Centers, PMO, Service Delivery, IT Management
Education
Colorado State University 1995 — 1999
Bachelor of Arts, Political Science
Langley HS 1991 — 1995
Ping Identity May 2014 - Present
TeleTech February 2013 - April 2014
TeleTech July 2012 - February 2013
TeleTech June 2011 - November 2012
TeleTech February 2010 - June 2011
TeleTech February 2008 - February 2010
TeleTech Holdings January 2007 - February 2008
TeleTech Holdings October 2006 - January 2007
SANZ Inc. March 2006 - October 2006
TeleTech Holdings, Inc June 2005 - March 2006
Skills
Project Management, Business Process Design, Business Strategy, Financial Analysis, Process Improvement, Organizational..., Databases, Strategy, SDLC, Business Intelligence, Accounting, Oracle, Managerial Finance, Management, Project Portfolio..., Cross-functional Team..., Analysis, Business Analysis, Vendor Management, Hyperion Enterprise, Customer Service, Oracle E-Business Suite, International Business, Salesforce.com, Operations Management, Leadership, Business Process..., Program Management, Human Resources, Project Planning, Outsourcing, Change Management, Management Consulting, Training, Finance, CRM, Shared Services, IT Strategy, Information Technology, Software Development, ERP, Business Process, Project Delivery, BPO, Offshoring, Financial Modeling, Call Centers, PMO, Service Delivery, IT Management
Education
Colorado State University 1995 — 1999
Bachelor of Arts, Political Science
Langley HS 1991 — 1995
Jim Morton's TeleTech Experience May 2007 - January 2009
Job Real Estate Broker/recruiter Equity Colorado ◄ │5500+ connections│LION│TopLinked.com
Industry Real Estate
Experience
Equity Colorado January 2010 - Present
Cloud Technologies, LLC December 2009 - Present
Integrated Alliances January 2009 - June 2009
TeleTech May 2007 - January 2009
Evergreen Auto Works, Inc. August 1996 - April 2007
AG Edwards August 1993 - August 1996
Martin Marietta Astronuatics Group June 1989 - July 1993
Skills
Program Management, CRM, Business Analysis, Negotiation, Team Building, Management, Project Management, Consulting, Software Project..., Leadership, Sales, Training, Strategy, Marketing, PMP, Cross-functional Team..., Entrepreneurship, Enterprise Software, Risk Management, Strategic Planning, Marketing Strategy, Salesforce.com, Start-ups, Organizational..., Recruiting, Selling, Integration, New Business Development, Business Development, Networking, Sales Management, Account Management
Education
Colorado State University 1985 — 1989
BS, Business Information Systems
Equity Colorado January 2010 - Present
Cloud Technologies, LLC December 2009 - Present
Integrated Alliances January 2009 - June 2009
TeleTech May 2007 - January 2009
Evergreen Auto Works, Inc. August 1996 - April 2007
AG Edwards August 1993 - August 1996
Martin Marietta Astronuatics Group June 1989 - July 1993
Skills
Program Management, CRM, Business Analysis, Negotiation, Team Building, Management, Project Management, Consulting, Software Project..., Leadership, Sales, Training, Strategy, Marketing, PMP, Cross-functional Team..., Entrepreneurship, Enterprise Software, Risk Management, Strategic Planning, Marketing Strategy, Salesforce.com, Start-ups, Organizational..., Recruiting, Selling, Integration, New Business Development, Business Development, Networking, Sales Management, Account Management
Education
Colorado State University 1985 — 1989
BS, Business Information Systems
Dan Forrest's TeleTech Experience May 2012 - November 2014
Job Cloud Operations at Humanify
Industry Telecommunications
Experience
Humanify November 2014 - Present
TeleTech May 2012 - November 2014
Level 3 Communications July 2000 - May 2012
Comcast January 2000 - July 2000
Schlumberger July 1997 - August 1999
Skills
VoIP, Telecommunications, IP, Unix, Integration, Managed Services, SIP
Education
Colorado State University 1993 — 1997
B.S., Geology
Humanify November 2014 - Present
TeleTech May 2012 - November 2014
Level 3 Communications July 2000 - May 2012
Comcast January 2000 - July 2000
Schlumberger July 1997 - August 1999
Skills
VoIP, Telecommunications, IP, Unix, Integration, Managed Services, SIP
Education
Colorado State University 1993 — 1997
B.S., Geology
John Wesley Ball's TeleTech Experience July 1999 - March 2003
Job Security Training Instructor at DHS/TSA/DEN
Industry Government Administration
Experience
TSA January 2005 - Present
U.S. Navy Reserve January 2003 - June 2005
Convergys March 2003 - January 2005
TeleTech July 1999 - March 2003
US Navy December 2001 - January 2003
TeleTech 2000 - 2003
U.S. Navy Reserve September 1994 - December 2001
US Postal Service November 1995 - June 1999
US Navy September 1988 - September 1994
Education
Colorado Technical University 2004 — 2007
Bachelor, Criminal Justice Studies
Tidewater Community College 1991 — 1992
Associates, Emergency Medical Technologies
TSA January 2005 - Present
U.S. Navy Reserve January 2003 - June 2005
Convergys March 2003 - January 2005
TeleTech July 1999 - March 2003
US Navy December 2001 - January 2003
TeleTech 2000 - 2003
U.S. Navy Reserve September 1994 - December 2001
US Postal Service November 1995 - June 1999
US Navy September 1988 - September 1994
Education
Colorado Technical University 2004 — 2007
Bachelor, Criminal Justice Studies
Tidewater Community College 1991 — 1992
Associates, Emergency Medical Technologies
Jeff Lippert's TeleTech Experience 2000 - 2000
Job Sr. Software Developer at TGS
Industry Computer Software
Experience
TGS January 2013 - January 2015
TGS October 2011 - January 2013
TGS / Well Data Solutions December 2008 - October 2011
iNet Software Solutions November 2006 - January 2010
PaySimple July 2008 - November 2008
USBank November 2006 - July 2008
ExLogica, Inc. October 2005 - November 2006
Mercury Companies February 2003 - October 2006
Community Health Plan of the Rockies October 2000 - January 2003
Teletech 2000 - 2000
Education
Colorado State University 1991 — 1995
TGS January 2013 - January 2015
TGS October 2011 - January 2013
TGS / Well Data Solutions December 2008 - October 2011
iNet Software Solutions November 2006 - January 2010
PaySimple July 2008 - November 2008
USBank November 2006 - July 2008
ExLogica, Inc. October 2005 - November 2006
Mercury Companies February 2003 - October 2006
Community Health Plan of the Rockies October 2000 - January 2003
Teletech 2000 - 2000
Education
Colorado State University 1991 — 1995
Ryan Dinh's TeleTech Experience July 2003 - March 2005
Job Data Engineer at Comcast
Industry Telecommunications
Experience
Comcast April 2014 - Present
Comcast March 2012 - April 2014
Comcast March 2005 - March 2012
TeleTech July 2003 - March 2005
Cable Audit Associates July 2002 - July 2003
AT&T Broadband February 1999 - July 2002
Skills
Microsoft SQL Server, Data Warehousing, Business Intelligence, Vendor Management, Telecommunications, Data Modeling, SQL, Access, Visio, Integration, Database Design, Process Improvement, Databases, Call Center, Oracle, ETL, Teradata, Hadoop, Hive, MapReduce, Shell Scripting
Education
Colorado State University
Master of Computer Information System
University of Denver
Bachelor of Science (BS), Business Administration
Comcast April 2014 - Present
Comcast March 2012 - April 2014
Comcast March 2005 - March 2012
TeleTech July 2003 - March 2005
Cable Audit Associates July 2002 - July 2003
AT&T Broadband February 1999 - July 2002
Skills
Microsoft SQL Server, Data Warehousing, Business Intelligence, Vendor Management, Telecommunications, Data Modeling, SQL, Access, Visio, Integration, Database Design, Process Improvement, Databases, Call Center, Oracle, ETL, Teradata, Hadoop, Hive, MapReduce, Shell Scripting
Education
Colorado State University
Master of Computer Information System
University of Denver
Bachelor of Science (BS), Business Administration
Angie Negus's TeleTech Experience September 2001 - September 2004
Job Service Partner Management
Industry Telecommunications
Experience
T-Mobile, Inc February 2007 - Present
TeleTech September 2001 - September 2004
MCI 1989 - 2001
Education
Upper Iowa University 2007 — 2008
MBA, Organizational Development
Colorado Technical University 2005 — 2007
BSBA, Human Resources Management
T-Mobile, Inc February 2007 - Present
TeleTech September 2001 - September 2004
MCI 1989 - 2001
Education
Upper Iowa University 2007 — 2008
MBA, Organizational Development
Colorado Technical University 2005 — 2007
BSBA, Human Resources Management
Sheryl Correa's TeleTech Experience 1999 - 2002
Job Execuitve Direct, Total Rewards at St. Joseph Health System
Industry Hospital & Health Care
Experience
St. Joseph Health System January 2015 - Present
Skilled Healthcare, LLC June 2014 - Present
Skilled Healthcare July 2013 - May 2014
Skilled Healthcare April 2012 - July 2013
Allergan January 2011 - April 2012
The Capital Group Companies, Inc. April 2006 - October 2009
Skilled Healthcare December 2002 - March 2006
Teletech 1999 - 2002
Echostar Satellite Services L.L.C. 1999 - 2000
Olsten Financial Staffing 1998 - 1999
Skills
Benefits Administration, Employee Benefits, Employee Relations, HRIS, Onboarding, Performance Management, Workers Compensation, Recruiting, Succession Planning, Deferred Compensation, Talent Acquisition, Talent Management, Human Resources, Strategic Planning, Personnel Management, Organizational..., Vendor Management, Mergers & Acquisitions, Insurance, Employee Engagement, Applicant Tracking..., Executive Management, Compensation & Benefit, Workforce Planning, HR Policies, FMLA, Organizational..., Job Analysis, Compensation & Benefits
Education
DeVry University 2010 — 2011
Human Resources Technical Management
Colorado State University-Pueblo 1990 — 1992
Business, Business Management
St. Joseph Health System January 2015 - Present
Skilled Healthcare, LLC June 2014 - Present
Skilled Healthcare July 2013 - May 2014
Skilled Healthcare April 2012 - July 2013
Allergan January 2011 - April 2012
The Capital Group Companies, Inc. April 2006 - October 2009
Skilled Healthcare December 2002 - March 2006
Teletech 1999 - 2002
Echostar Satellite Services L.L.C. 1999 - 2000
Olsten Financial Staffing 1998 - 1999
Skills
Benefits Administration, Employee Benefits, Employee Relations, HRIS, Onboarding, Performance Management, Workers Compensation, Recruiting, Succession Planning, Deferred Compensation, Talent Acquisition, Talent Management, Human Resources, Strategic Planning, Personnel Management, Organizational..., Vendor Management, Mergers & Acquisitions, Insurance, Employee Engagement, Applicant Tracking..., Executive Management, Compensation & Benefit, Workforce Planning, HR Policies, FMLA, Organizational..., Job Analysis, Compensation & Benefits
Education
DeVry University 2010 — 2011
Human Resources Technical Management
Colorado State University-Pueblo 1990 — 1992
Business, Business Management
Lawrence Rider's TeleTech Experience 2000 - 2002
Job Manager Call Center Technology at First Data Corporation
Industry Telecommunications
Experience
First Data Corporation ManagerFirst Data International2003 - Present
First Data Corp 2003 - 2007
first data corp 2000 - 2007
First Data Corp 2000 - 2007
First Data Corp 2000 - 2007
first datacorporation 2000 - 2007
Teletech 2000 - 2002
Education
Colorado Christian University 1981 — 1985
First Data Corporation ManagerFirst Data International2003 - Present
First Data Corp 2003 - 2007
first data corp 2000 - 2007
First Data Corp 2000 - 2007
First Data Corp 2000 - 2007
first datacorporation 2000 - 2007
Teletech 2000 - 2002
Education
Colorado Christian University 1981 — 1985
Erin Caplin's TeleTech Experience February 2015 - Present
Job Director, Leadership + Learning at TeleTech
Industry Telecommunications
Experience
TeleTech February 2015 - Present
TeleTech April 2011 - February 2015
TeleTech March 2009 - April 2011
TeleTech October 2007 - March 2009
TeleTech February 2007 - September 2007
North American Title May 2005 - February 2007
Skills
Training Program..., Needs Analysis, Program Launches, Leadership Development, Training, Cross-functional Team..., Program Management, Leadership, Management, Project Management, Learning Management, Training Delivery, Coaching, Talent Management, Onboarding, Employee Engagement, Program Launch, BPO, Call Center, Employee Training, Strategic Planning, Recruiting, Team Management, Strategy, CRM, Team Leadership, Organizational..., Team Building, Call Centers, Customer Retention, Account Management, Customer Experience, Outsourcing, Vendor Management, Process Improvement, Workforce Management, Business Process..., Sales, Change Management, Customer Satisfaction
Education
Mesa State College 1996 — 2000
BBA, Buisness Administration
TeleTech February 2015 - Present
TeleTech April 2011 - February 2015
TeleTech March 2009 - April 2011
TeleTech October 2007 - March 2009
TeleTech February 2007 - September 2007
North American Title May 2005 - February 2007
Skills
Training Program..., Needs Analysis, Program Launches, Leadership Development, Training, Cross-functional Team..., Program Management, Leadership, Management, Project Management, Learning Management, Training Delivery, Coaching, Talent Management, Onboarding, Employee Engagement, Program Launch, BPO, Call Center, Employee Training, Strategic Planning, Recruiting, Team Management, Strategy, CRM, Team Leadership, Organizational..., Team Building, Call Centers, Customer Retention, Account Management, Customer Experience, Outsourcing, Vendor Management, Process Improvement, Workforce Management, Business Process..., Sales, Change Management, Customer Satisfaction
Education
Mesa State College 1996 — 2000
BBA, Buisness Administration
Connie Zoerink's TeleTech Experience June 2005 - June 2006
Job State & Local Tax Senior Manager at Eide Bailly LLP
Industry Accounting
Experience
Eide Bailly LLP 2010 - Present
Newmont Mining Corporation July 2006 - July 2010
TeleTech June 2005 - June 2006
Janus Capital Group February 2003 - April 2005
Deloitte June 1999 - February 2003
Colorado State University 1994 - 1999
Bank of Colorado 1985 - 1994
Skills
Tax, Use Tax, FIN 48, Sales & Use Tax, State Tax, FAS 5, IRS, Tax Accounting, Tax Research, Corporate Tax, Income Tax, Sales Tax, Sarbanes-Oxley Act
Education
Colorado State University 1994 — 1999
BSBA & MSBA, Accounting & Tax
WHS
Eide Bailly LLP 2010 - Present
Newmont Mining Corporation July 2006 - July 2010
TeleTech June 2005 - June 2006
Janus Capital Group February 2003 - April 2005
Deloitte June 1999 - February 2003
Colorado State University 1994 - 1999
Bank of Colorado 1985 - 1994
Skills
Tax, Use Tax, FIN 48, Sales & Use Tax, State Tax, FAS 5, IRS, Tax Accounting, Tax Research, Corporate Tax, Income Tax, Sales Tax, Sarbanes-Oxley Act
Education
Colorado State University 1994 — 1999
BSBA & MSBA, Accounting & Tax
WHS
Kathleen Whitson's TeleTech Experience June 2005 - August 2006
Job Staff Accountant; Consultant at Arapahoe Park and Recreation District
Industry Accounting
Experience
Arapahoe Park and Recreation District June 2014 - December 2014
Arapahoe Park and Recreation District November 2008 - December 2014
Robert Half Finance & Accounting December 2006 - October 2008
TeleTech June 2005 - August 2006
Alberta Development Partners, LLC October 2004 - June 2005
Johnson & Wales University (JWU) Denver February 2003 - July 2004
American Civil Constructors, Inc October 2002 - February 2003
Skanska USA July 2000 - September 2002
Skills
Account Reconciliation, General Ledger, Journal Entries, Cash Flow, Accruals, Accounts Payable, Payroll, Financial Statements, Accounts Receivable, Invoice Processing
Education
Colorado State University
Business Administration
Arapahoe Park and Recreation District June 2014 - December 2014
Arapahoe Park and Recreation District November 2008 - December 2014
Robert Half Finance & Accounting December 2006 - October 2008
TeleTech June 2005 - August 2006
Alberta Development Partners, LLC October 2004 - June 2005
Johnson & Wales University (JWU) Denver February 2003 - July 2004
American Civil Constructors, Inc October 2002 - February 2003
Skanska USA July 2000 - September 2002
Skills
Account Reconciliation, General Ledger, Journal Entries, Cash Flow, Accruals, Accounts Payable, Payroll, Financial Statements, Accounts Receivable, Invoice Processing
Education
Colorado State University
Business Administration
Tom Schlumpf's TeleTech Experience 1996 - 1999
Job Experienced and Skilled at Sales & Client Service
Industry Financial Services
Experience
TD Ameritrade Institutional July 2008 - October 2009
Fiserv Investment Support Services - Fortune 500 2005 - 2008
Charles Schwab 1999 - 2005
TeleTech 1996 - 1999
CitiMortgage 1986 - 1988
NVR, Inc. 1984 - 1986
MGIC 1982 - 1984
Skills
Series 7, Financial Services, Insurance, Trading, Portfolio Management, Securities, Vendor Management, Mutual Funds, IRAs, Series 63, Mortgage Lending, Financial Advisory, Fixed Income, Financial Analysis, Investments
Education
Colorado State University 1972 — 1977
Marketing & Finance
TD Ameritrade Institutional July 2008 - October 2009
Fiserv Investment Support Services - Fortune 500 2005 - 2008
Charles Schwab 1999 - 2005
TeleTech 1996 - 1999
CitiMortgage 1986 - 1988
NVR, Inc. 1984 - 1986
MGIC 1982 - 1984
Skills
Series 7, Financial Services, Insurance, Trading, Portfolio Management, Securities, Vendor Management, Mutual Funds, IRAs, Series 63, Mortgage Lending, Financial Advisory, Fixed Income, Financial Analysis, Investments
Education
Colorado State University 1972 — 1977
Marketing & Finance
Renee Moan's TeleTech Experience April 2012 - June 2013
Job Corporate Process and Controls Manager at MWH Global
Industry Accounting
Experience
MWH Global February 2014 - Present
Experis August 2013 - February 2014
Team Colorado Rawlings Softball Organization July 2012 - August 2013
TeleTech April 2012 - June 2013
TeleTech May 2008 - April 2012
Qwest Communications January 2005 - April 2008
Qwest Communications January 2003 - January 2005
Qwest Communications December 1999 - January 2003
Tarco, Inc. December 1998 - December 1999
Tarco, Inc. May 1996 - December 1998
Skills
Internal Controls, SOX Compliancy, Sarbanes-Oxley, Sarbanes-Oxley Act, SOX 404, Process Improvement, Project Management, Program Management, Accounting, Compliance, Cross-functional Team..., Management, Leadership, Internal Audit, Telecommunications, Change Management, Project Planning, Business Process..., Finance, Auditing, Strategic Planning, Call Centers, Outsourcing, Performance Management, Integration, Analysis, Process Management, Strategic Thinking, Leading Change, Accounts Receivable, Communication, Organization, Positive Personality, Business Process..., Managing Deadlines
Education
Regis University 2004 — 2008
MBA, Operations Management and Accounting
Colorado State University-Pueblo 1988 — 1993
BS, Biology
MWH Global February 2014 - Present
Experis August 2013 - February 2014
Team Colorado Rawlings Softball Organization July 2012 - August 2013
TeleTech April 2012 - June 2013
TeleTech May 2008 - April 2012
Qwest Communications January 2005 - April 2008
Qwest Communications January 2003 - January 2005
Qwest Communications December 1999 - January 2003
Tarco, Inc. December 1998 - December 1999
Tarco, Inc. May 1996 - December 1998
Skills
Internal Controls, SOX Compliancy, Sarbanes-Oxley, Sarbanes-Oxley Act, SOX 404, Process Improvement, Project Management, Program Management, Accounting, Compliance, Cross-functional Team..., Management, Leadership, Internal Audit, Telecommunications, Change Management, Project Planning, Business Process..., Finance, Auditing, Strategic Planning, Call Centers, Outsourcing, Performance Management, Integration, Analysis, Process Management, Strategic Thinking, Leading Change, Accounts Receivable, Communication, Organization, Positive Personality, Business Process..., Managing Deadlines
Education
Regis University 2004 — 2008
MBA, Operations Management and Accounting
Colorado State University-Pueblo 1988 — 1993
BS, Biology
Gale (Blackburn) Purvis's TeleTech Experience February 2000 - May 2000
Job Senior Automation Engineer at Comcast
Industry Telecommunications
Experience
Comcast June 2002 - Present
TeleTech February 2000 - May 2000
Quark 1998 - 2000
Merrill Lynch October 1992 - March 1998
Skills
QTP, Quality Center, VBScript, Selenium, SoapUI, Unix, SQL, LoadRunner, Java, SDLC, Scrum, JUnit, Agile & Waterfall..., Ranorex, Eggplant, Sikuli, Rally, OBIEE 11g, JIRA, Web Services, Oracle, HP Quality Center
Education
University of Denver 1996 — 1998
Masters of Telecommunications, Computer Science
Colorado State University 1988 — 1991
BS, Economics
Comcast June 2002 - Present
TeleTech February 2000 - May 2000
Quark 1998 - 2000
Merrill Lynch October 1992 - March 1998
Skills
QTP, Quality Center, VBScript, Selenium, SoapUI, Unix, SQL, LoadRunner, Java, SDLC, Scrum, JUnit, Agile & Waterfall..., Ranorex, Eggplant, Sikuli, Rally, OBIEE 11g, JIRA, Web Services, Oracle, HP Quality Center
Education
University of Denver 1996 — 1998
Masters of Telecommunications, Computer Science
Colorado State University 1988 — 1991
BS, Economics
Jeff Sperber's TeleTech Experience March 2001 - January 2004
Job Chief Financial Officer at NetDocuments
Industry Computer Software
Experience
NetDocuments April 2015 - Present
Accenture Mortgage Cadence January 2012 - April 2015
Omni Bio Pharmaceuticals October 2009 - 2011
Ceragenix Pharmaceuticals 2004 - 2011
Ceragenix Pharmaceuticals 2004 - 2011
TeleTech March 2001 - January 2004
USOL Holdings October 1997 - March 2001
TCI Cable September 1995 - September 1997
Concord Services Inc September 1991 - August 1995
Arthur Andersen 1986 - 1991
Education
Colorado State University 1982 — 1986
Bachelors, Accounting
NetDocuments April 2015 - Present
Accenture Mortgage Cadence January 2012 - April 2015
Omni Bio Pharmaceuticals October 2009 - 2011
Ceragenix Pharmaceuticals 2004 - 2011
Ceragenix Pharmaceuticals 2004 - 2011
TeleTech March 2001 - January 2004
USOL Holdings October 1997 - March 2001
TCI Cable September 1995 - September 1997
Concord Services Inc September 1991 - August 1995
Arthur Andersen 1986 - 1991
Education
Colorado State University 1982 — 1986
Bachelors, Accounting
Stacey Demaniow's TeleTech Experience January 2011 - December 2011
Job Director, Business Planning Network Operations at Charter Communications
Industry Computer Hardware
Experience
Charter Communications March 2015 - Present
Level 3 Communications September 2012 - March 2015
ProBuild Holdings December 2011 - September 2012
TeleTech January 2011 - December 2011
Johnson & Wales University March 2009 - January 2011
Sun Microsystems January 2000 - July 2010
Sun Microsystems January 2000 - October 2003
IBM Global Services February 1998 - January 2000
Skills
Essbase, Finance, Forecasting, Financial Modeling, Strategy, Financial Analysis, Project Management, Sarbanes-Oxley Act, Management, General Ledger, SAP, ERP, Mergers & Acquisitions, Process Improvement, Risk Management, Leadership, Accounting, Cross-functional Team..., Budgets, Program Management, Business Planning, Auditing, Managerial Finance, Business Process, Project Planning, Financial Reporting, Internal Controls, Executive Management, Strategic Planning, Financial Accounting, Strategic Financial..., Pricing, Variance Analysis, Analysis, Business Process..., Hyperion Enterprise, Consolidation, Acquisition Integration, Business Analysis, US GAAP, Cost Accounting, Revenue Recognition, Corporate Finance, Internal Audit, GAAP, Cash Management, Cash Flow, Start-ups, Income Statement, Sarbanes-Oxley
Education
Colorado State University
MBA
Regis University
BS, Finance
United States Sports Academy
Graduate Certificate / Sports Management
Charter Communications March 2015 - Present
Level 3 Communications September 2012 - March 2015
ProBuild Holdings December 2011 - September 2012
TeleTech January 2011 - December 2011
Johnson & Wales University March 2009 - January 2011
Sun Microsystems January 2000 - July 2010
Sun Microsystems January 2000 - October 2003
IBM Global Services February 1998 - January 2000
Skills
Essbase, Finance, Forecasting, Financial Modeling, Strategy, Financial Analysis, Project Management, Sarbanes-Oxley Act, Management, General Ledger, SAP, ERP, Mergers & Acquisitions, Process Improvement, Risk Management, Leadership, Accounting, Cross-functional Team..., Budgets, Program Management, Business Planning, Auditing, Managerial Finance, Business Process, Project Planning, Financial Reporting, Internal Controls, Executive Management, Strategic Planning, Financial Accounting, Strategic Financial..., Pricing, Variance Analysis, Analysis, Business Process..., Hyperion Enterprise, Consolidation, Acquisition Integration, Business Analysis, US GAAP, Cost Accounting, Revenue Recognition, Corporate Finance, Internal Audit, GAAP, Cash Management, Cash Flow, Start-ups, Income Statement, Sarbanes-Oxley
Education
Colorado State University
MBA
Regis University
BS, Finance
United States Sports Academy
Graduate Certificate / Sports Management
Keith Sargent's TeleTech Experience January 2005 - December 2007
Job Hyperion Professional
Industry Information Technology and Services
Experience
Lockheed Martin April 2011 - Present
Accenture June 2008 - March 2011
TeleTech January 2005 - December 2007
Invesco Funds Group 1997 - 2000
Skills
EPM, Essbase, Hyperion Planning, Hyperion Enterprise
Education
Regis University 2001 — 2003
MSCIS, Database Technologies
Colorado State University 1995 — 1997
BSBA, Finance & Economics
Lockheed Martin April 2011 - Present
Accenture June 2008 - March 2011
TeleTech January 2005 - December 2007
Invesco Funds Group 1997 - 2000
Skills
EPM, Essbase, Hyperion Planning, Hyperion Enterprise
Education
Regis University 2001 — 2003
MSCIS, Database Technologies
Colorado State University 1995 — 1997
BSBA, Finance & Economics
Rodney Felton's TeleTech Experience November 1995 - November 2000
Job Learning & Development Professional
Industry Financial Services
Experience
Pulte Mortgage December 2012 - Present
Specialized Loan Servicing December 2005 - December 2012
Ameriquest Mortgage November 2004 - November 2005
IBM 2001 - 2004
Protocol Communications November 2000 - November 2001
TeleTech November 1995 - November 2000
Skills
Instructional Design, Vendor Management, Performance Management, Talent Acquisition, Call Center, Customer Service, Classroom Delivery, Integrating Technology..., Loss Mitigation, Mortgage Servicing, Mortgage Lending, Finance, Training, Faciltation, Management Development, Management, Risk Management, Call Centers, Credit, Loans, Loan Servicing, Program Management, Employee Training, Mortgage Banking, Process Improvement, Coaching, Leadership, Customer Satisfaction, Banking, Talent Management, Human Resources, Onboarding, Team Building, Financial Services, Leadership Development, Workshop Facilitation, Default, Loan Origination, Credit Risk, Mortgage Underwriting, Sales, Conflict Resolution, Recruiting, Employee Engagement, Employee Relations, Underwriting, Interviews, Relationship Management, Organizational..., Performance Improvement
Education
Colorado State University
Political Science and Government
Pulte Mortgage December 2012 - Present
Specialized Loan Servicing December 2005 - December 2012
Ameriquest Mortgage November 2004 - November 2005
IBM 2001 - 2004
Protocol Communications November 2000 - November 2001
TeleTech November 1995 - November 2000
Skills
Instructional Design, Vendor Management, Performance Management, Talent Acquisition, Call Center, Customer Service, Classroom Delivery, Integrating Technology..., Loss Mitigation, Mortgage Servicing, Mortgage Lending, Finance, Training, Faciltation, Management Development, Management, Risk Management, Call Centers, Credit, Loans, Loan Servicing, Program Management, Employee Training, Mortgage Banking, Process Improvement, Coaching, Leadership, Customer Satisfaction, Banking, Talent Management, Human Resources, Onboarding, Team Building, Financial Services, Leadership Development, Workshop Facilitation, Default, Loan Origination, Credit Risk, Mortgage Underwriting, Sales, Conflict Resolution, Recruiting, Employee Engagement, Employee Relations, Underwriting, Interviews, Relationship Management, Organizational..., Performance Improvement
Education
Colorado State University
Political Science and Government
Martha Nonnemacher, MA HRD/OD, CPLP's TeleTech Experience February 2013 - Present
Job TeleTech. Director, Corporate Leadership Development,
Industry Human Resources
Experience
TeleTech February 2013 - Present
Alta College 2009 - 2010
Charles Schwab 2007 - 2009
Visa 2000 - 2007
MetLife 1988 - 2000
Skills
Career Development, Performance Management, Succession Planning, Organizational..., Onboarding, Organizational..., Employee Relations, Talent Acquisition, Coaching, Executive Coaching, Management Development, Employee Engagement, Talent Management, Leadership Development, Career Counseling, Training, Recruiting
Education
Colorado State University 1996 — 1998
Masters, Organizational Development
Gettysburg College
Bachelor's degree, Psychology
TeleTech February 2013 - Present
Alta College 2009 - 2010
Charles Schwab 2007 - 2009
Visa 2000 - 2007
MetLife 1988 - 2000
Skills
Career Development, Performance Management, Succession Planning, Organizational..., Onboarding, Organizational..., Employee Relations, Talent Acquisition, Coaching, Executive Coaching, Management Development, Employee Engagement, Talent Management, Leadership Development, Career Counseling, Training, Recruiting
Education
Colorado State University 1996 — 1998
Masters, Organizational Development
Gettysburg College
Bachelor's degree, Psychology
Annette Tedesco, PMP, CTP's TeleTech Experience 2005 - 2006
Job Treasury Systems Project Manager at Bright Horizons
Industry Information Technology and Services
Experience
Impact Orphans Incorporated February 2014 - Present
Bright Horizons September 2012 - Present
Bright Horizons March 2010 - September 2012
Champions, a division of Knowledge Learning Corporation March 2009 - August 2009
Knowledge Learning Corporation November 2006 - March 2009
TeleTech 2005 - 2006
Up With People 1998 - 2000
Skills
Business Analysis, Project Management, Budgets, Vendor Management, Process Improvement, Coaching, Program Management, Finance, SharePoint, Software Documentation, SDLC, Team Building, Change Management, Leadership, Strategic Planning, Team Leadership, Business Process..., Analysis, Management, Access, Cross-functional Team..., CRM
Education
Walden University 2008 — 2010
MS Information Systems Management, Business Information Management
University of Colorado at Boulder - Leeds School of Business 2000 — 2002
BS Business Administration, Corporate Finance
Colorado State University
Impact Orphans Incorporated February 2014 - Present
Bright Horizons September 2012 - Present
Bright Horizons March 2010 - September 2012
Champions, a division of Knowledge Learning Corporation March 2009 - August 2009
Knowledge Learning Corporation November 2006 - March 2009
TeleTech 2005 - 2006
Up With People 1998 - 2000
Skills
Business Analysis, Project Management, Budgets, Vendor Management, Process Improvement, Coaching, Program Management, Finance, SharePoint, Software Documentation, SDLC, Team Building, Change Management, Leadership, Strategic Planning, Team Leadership, Business Process..., Analysis, Management, Access, Cross-functional Team..., CRM
Education
Walden University 2008 — 2010
MS Information Systems Management, Business Information Management
University of Colorado at Boulder - Leeds School of Business 2000 — 2002
BS Business Administration, Corporate Finance
Colorado State University
Jan L Gustafson's TeleTech Experience August 2013 - October 2014
Job Senior Technical Writer at insightsoftware.com
Industry Information Technology and Services
Experience
Harvey Nash February 2015 - May 2015
InfoPros December 2014 - February 2015
TeleTech August 2013 - October 2014
Self-employed March 2013 - August 2013
Archstone (Star303 Solutions) March 2013 - May 2013
Elavon October 2011 - December 2012
Self-Employed January 2011 - April 2012
National Fantasy Baseball & Football Championship January 2004 - April 2011
Qwest Communications/US West January 1998 - March 2009
Telecommunications, Inc. (TCI) January 1997 - January 1998
Skills
SharePoint, Dreamweaver, Adobe Creative Suite, Project Management, Editing, Visio, Technical Documentation, Agile Methodologies, Telecommunications, Business Analysis, Program Management, Requirements Analysis, Vendor Management, Integration, Adobe Technical..., Graphic Design, Structured FrameMaker..., Technical Product..., Software Documentation, Software Development, Training, Management
Education
Colorado State University
Consumer Science, Housing & Design/Kitchen Design, Consumer Science, Interior Design, Food Science
Professional Development
International Guide Academy
Certificate, International Tour Director
Harvey Nash February 2015 - May 2015
InfoPros December 2014 - February 2015
TeleTech August 2013 - October 2014
Self-employed March 2013 - August 2013
Archstone (Star303 Solutions) March 2013 - May 2013
Elavon October 2011 - December 2012
Self-Employed January 2011 - April 2012
National Fantasy Baseball & Football Championship January 2004 - April 2011
Qwest Communications/US West January 1998 - March 2009
Telecommunications, Inc. (TCI) January 1997 - January 1998
Skills
SharePoint, Dreamweaver, Adobe Creative Suite, Project Management, Editing, Visio, Technical Documentation, Agile Methodologies, Telecommunications, Business Analysis, Program Management, Requirements Analysis, Vendor Management, Integration, Adobe Technical..., Graphic Design, Structured FrameMaker..., Technical Product..., Software Documentation, Software Development, Training, Management
Education
Colorado State University
Consumer Science, Housing & Design/Kitchen Design, Consumer Science, Interior Design, Food Science
Professional Development
International Guide Academy
Certificate, International Tour Director
John Pousson, LEED AP's TeleTech Experience October 2013 - Present
Job Executive Director, Global Real Estate, Construction and Facilities at TeleTech
Industry Construction
Experience
TeleTech October 2013 - Present
TeleTech April 2008 - October 2013
Lauth Property Group July 2004 - January 2008
Saunders Construction June 2003 - June 2004
Opus Northwest October 1997 - June 2003
Calcon Constructors August 1994 - October 1997
Turner Construction May 1982 - July 1994
Skills
Team Building, Process Scheduler, Real Estate Development, LEED AP, Project Planning, Location Intelligence, Subcontracting, Construction Management, Contract Management, Construction, Project Management, Team Leadership, Contract Negotiation, Pre-construction, Contractors, Budgets, Real Estate, Facilities Management, Project Estimation, Value Engineering, Process Improvement, Due Diligence, Negotiation, Renovation, Procurement, Feasibility Studies, Strategic Planning, Cost Management, Commercial Real Estate, Cost Control, Project Bidding, Proposal Writing, MS Project, Property Management, Corporate Real Estate
Education
Colorado State University 1978 — 1982
BS, Construction Management
TeleTech October 2013 - Present
TeleTech April 2008 - October 2013
Lauth Property Group July 2004 - January 2008
Saunders Construction June 2003 - June 2004
Opus Northwest October 1997 - June 2003
Calcon Constructors August 1994 - October 1997
Turner Construction May 1982 - July 1994
Skills
Team Building, Process Scheduler, Real Estate Development, LEED AP, Project Planning, Location Intelligence, Subcontracting, Construction Management, Contract Management, Construction, Project Management, Team Leadership, Contract Negotiation, Pre-construction, Contractors, Budgets, Real Estate, Facilities Management, Project Estimation, Value Engineering, Process Improvement, Due Diligence, Negotiation, Renovation, Procurement, Feasibility Studies, Strategic Planning, Cost Management, Commercial Real Estate, Cost Control, Project Bidding, Proposal Writing, MS Project, Property Management, Corporate Real Estate
Education
Colorado State University 1978 — 1982
BS, Construction Management
John Tejada's TeleTech Experience February 2015 - Present
Job Senior Virtualization Engineer at TeleTech
Industry Defense & Space
Experience
TeleTech February 2015 - Present
DIRECTV January 2015 - February 2015
Cochlear November 2012 - December 2014
Raytheon March 2010 - November 2012
Raytheon June 2009 - March 2010
Raytheon November 2008 - June 2009
Raytheon December 2007 - November 2008
RemyCorporation October 2007 - December 2007
MWH Global April 2004 - May 2007
MWH Global July 2003 - April 2004
Skills
Active Directory, EMC Storage, VMware, DNS, System Administration, VPN, VMware ESX, TCP/IP, Virtualization, Group Policy, Disaster Recovery, Firewalls, DHCP, Cisco Technologies, Windows Server, Data Center, Servers, vSphere, Operating Systems, VMware vSphere, Routers, SAN
Education
Colorado Technical University
Masters, Computer Science; Computer System Security; 2016
Westwood College - Denver North
Bachelors of Science; Associate of Applied Science, Computer Networking Management; Computer Network Engineer
TeleTech February 2015 - Present
DIRECTV January 2015 - February 2015
Cochlear November 2012 - December 2014
Raytheon March 2010 - November 2012
Raytheon June 2009 - March 2010
Raytheon November 2008 - June 2009
Raytheon December 2007 - November 2008
RemyCorporation October 2007 - December 2007
MWH Global April 2004 - May 2007
MWH Global July 2003 - April 2004
Skills
Active Directory, EMC Storage, VMware, DNS, System Administration, VPN, VMware ESX, TCP/IP, Virtualization, Group Policy, Disaster Recovery, Firewalls, DHCP, Cisco Technologies, Windows Server, Data Center, Servers, vSphere, Operating Systems, VMware vSphere, Routers, SAN
Education
Colorado Technical University
Masters, Computer Science; Computer System Security; 2016
Westwood College - Denver North
Bachelors of Science; Associate of Applied Science, Computer Networking Management; Computer Network Engineer
Brian Mena's TeleTech Experience February 2004 - October 2004
Job Training & Quality Assurance First American Home Buyers Protection
Industry
Experience
First American Home Buyers Protection November 2013 - Present
First American Home Buyers Protection August 2010 - November 2013
First American Home Buyers Protection August 2007 - July 2010
First American Home Buyers Protection November 2004 - August 2007
TeleTech February 2004 - October 2004
TeleTech November 1999 - February 2004
Skills
Quality Assurance, Process Improvement, Testing, Software Documentation, Training, Performance Management, Personnel Management, Coaching, Customer Relations, Curriculum Development, Employee Training, Program Launch, Product Launch
Education
College of the Canyons
Los Angeles Valley College
First American Home Buyers Protection November 2013 - Present
First American Home Buyers Protection August 2010 - November 2013
First American Home Buyers Protection August 2007 - July 2010
First American Home Buyers Protection November 2004 - August 2007
TeleTech February 2004 - October 2004
TeleTech November 1999 - February 2004
Skills
Quality Assurance, Process Improvement, Testing, Software Documentation, Training, Performance Management, Personnel Management, Coaching, Customer Relations, Curriculum Development, Employee Training, Program Launch, Product Launch
Education
College of the Canyons
Los Angeles Valley College
Jill McClanahan's TeleTech Experience 1994 - 2001
Job Construction Outreach Coordinator
Industry Government Relations
Experience
DCWASA July 2002 - Present
TeleTech 1994 - 2001
Skills
Program Management, Budgets, Training, Microsoft Word, PowerPoint, Public Speaking, Event Planning, Community Outreach, Public Relations, Construction, Life Coaching, Weight Training, Weight Loss Coaching, Body Weight Training, Events Coordination, Nonprofits, Microsoft Office, Government, Customer Service, Strategic Planning
Education
Howard University 1988 — 1988
Liberal Arts and Sciences/Liberal Studies
Colorado Christian University
Organizational Behavior Studies
DCWASA July 2002 - Present
TeleTech 1994 - 2001
Skills
Program Management, Budgets, Training, Microsoft Word, PowerPoint, Public Speaking, Event Planning, Community Outreach, Public Relations, Construction, Life Coaching, Weight Training, Weight Loss Coaching, Body Weight Training, Events Coordination, Nonprofits, Microsoft Office, Government, Customer Service, Strategic Planning
Education
Howard University 1988 — 1988
Liberal Arts and Sciences/Liberal Studies
Colorado Christian University
Organizational Behavior Studies
James Shydohub's TeleTech Experience November 2013 - Present
Job Freelance 3D artist at Freelance 3D Artist/Animator
Industry Computer Games
Experience
TeleTech November 2013 - Present
http://nmmishydohub.wix.com/portfolio May 2012 - Present
Beta Testing January 2005 - November 2013
T-Mobile July 2012 - June 2013
GoDaddy.com May 2011 - October 2011
Collins College October 2008 - May 2011
Skills
Photoshop, Microsoft Office, HTML, Web Design, Customer Service, JavaScript, Illustrator, PowerPoint, Microsoft Excel, Adobe Creative Suite, Microsoft Word, Public Speaking, Flash, 3D Studio Max, Mudbox, Game Design, Unity3D, Level Design
Education
Collins College 2008 — 2011
Bachelors Degree of Arts, Game Design
New Mexico Military Institute (NMMI) 2002 — 2006
High School Diploma
TeleTech November 2013 - Present
http://nmmishydohub.wix.com/portfolio May 2012 - Present
Beta Testing January 2005 - November 2013
T-Mobile July 2012 - June 2013
GoDaddy.com May 2011 - October 2011
Collins College October 2008 - May 2011
Skills
Photoshop, Microsoft Office, HTML, Web Design, Customer Service, JavaScript, Illustrator, PowerPoint, Microsoft Excel, Adobe Creative Suite, Microsoft Word, Public Speaking, Flash, 3D Studio Max, Mudbox, Game Design, Unity3D, Level Design
Education
Collins College 2008 — 2011
Bachelors Degree of Arts, Game Design
New Mexico Military Institute (NMMI) 2002 — 2006
High School Diploma
Grant Gibson's TeleTech Experience July 2012 - Present
Job Senior Manager and Senior Data Warehouse Architect at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech July 2012 - Present
TeleTech December 2004 - June 2012
Indepenent Contractor April 2003 - December 2004
IBM April 1998 - April 2003
Skills
Requirements Gathering, Microsoft SQL Server, Data Warehousing, ETL, Business Objects, Oracle 10g Data Base, Business Intelligence, Technical Project..., Project planning and..., Data Analysis, Data Modeling, Data Management, Data Mapping, Project Management, Oracle, SDLC, Data Warehouse..., Databases, Process Improvement, Vendor Management, ITIL, SQL, Teradata, Outsourcing, Solution Architecture, SSIS, Business Intelligence..., Business Analysis, Resource Management, Testing, Software Project..., Enterprise Architecture, PL/SQL, Integration, Requirements Analysis, Business Process, Visio, IT Management, Database Design, Performance Tuning, Management, IT Strategy
Education
Colorado State University 1994 — 1997
BS, Business - Computer Information Systems
Front Range Community College 1994 — 1995
AA, Business
TeleTech July 2012 - Present
TeleTech December 2004 - June 2012
Indepenent Contractor April 2003 - December 2004
IBM April 1998 - April 2003
Skills
Requirements Gathering, Microsoft SQL Server, Data Warehousing, ETL, Business Objects, Oracle 10g Data Base, Business Intelligence, Technical Project..., Project planning and..., Data Analysis, Data Modeling, Data Management, Data Mapping, Project Management, Oracle, SDLC, Data Warehouse..., Databases, Process Improvement, Vendor Management, ITIL, SQL, Teradata, Outsourcing, Solution Architecture, SSIS, Business Intelligence..., Business Analysis, Resource Management, Testing, Software Project..., Enterprise Architecture, PL/SQL, Integration, Requirements Analysis, Business Process, Visio, IT Management, Database Design, Performance Tuning, Management, IT Strategy
Education
Colorado State University 1994 — 1997
BS, Business - Computer Information Systems
Front Range Community College 1994 — 1995
AA, Business
Charity Simmons's TeleTech Experience October 2010 - March 2011
Job
Industry Hospital & Health Care
Experience
TeleTech October 2010 - March 2011
JobGiraffe March 2006 - December 2008
Maxim Healthcare Services July 2002 - February 2004
Synovate/Formerly MarketFacts September 2000 - February 2002
Skills
Microsoft Office, Customer Service, English, Windows, Research, Outlook, Photoshop, CPT, HCPCS and ICD-9..., general office skills..., AS400, SAP, Access and..., Microsoft Excel, PowerPoint, Microsoft Word, Office Management, Access, Lotus Notes, Teamwork, Time Management
Education
Colorado Technical University 2011 — 2013
Bachelor of Science (B.S.), Health Services Administration
Virginia College Online 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Healthcare Reimbursement
TeleTech October 2010 - March 2011
JobGiraffe March 2006 - December 2008
Maxim Healthcare Services July 2002 - February 2004
Synovate/Formerly MarketFacts September 2000 - February 2002
Skills
Microsoft Office, Customer Service, English, Windows, Research, Outlook, Photoshop, CPT, HCPCS and ICD-9..., general office skills..., AS400, SAP, Access and..., Microsoft Excel, PowerPoint, Microsoft Word, Office Management, Access, Lotus Notes, Teamwork, Time Management
Education
Colorado Technical University 2011 — 2013
Bachelor of Science (B.S.), Health Services Administration
Virginia College Online 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Healthcare Reimbursement
Dustin Cobb's TeleTech Experience Customer Service AgentTeleTechFebruary 2014 - Present
Job Customer Service Agent at TeleTech
Industry Writing and Editing
Experience
TeleTech Customer Service AgentTeleTechFebruary 2014 - Present
The Writing Center at Colorado State University 2012 - November 2013
It's Your Move 2008 - 2010
US Navy September 1999 - October 2008
Skills
Teamwork, Communication, Proofreading, Customer Service, Organizational..., Editing, Research, Microsoft Office, Microsoft Word, PowerPoint, Social Media, Public Speaking, English, Training, Classified Information..., Customer Support/Service, Data Entry, Documenting/Record..., Firearms, Logistics Support, Message Processing..., Message Traffic Analysis, Operational System..., Process Analysis and..., Schedule/Itinerary..., Teaching/Instructing, Technical Writing, Information...
Education
Colorado State University 2010 — 2013
Bachelor of Arts (B.A.), English Rhetoric and Composition, 3.34 GPA
Front Range Community College 2009 — 2010
TeleTech Customer Service AgentTeleTechFebruary 2014 - Present
The Writing Center at Colorado State University 2012 - November 2013
It's Your Move 2008 - 2010
US Navy September 1999 - October 2008
Skills
Teamwork, Communication, Proofreading, Customer Service, Organizational..., Editing, Research, Microsoft Office, Microsoft Word, PowerPoint, Social Media, Public Speaking, English, Training, Classified Information..., Customer Support/Service, Data Entry, Documenting/Record..., Firearms, Logistics Support, Message Processing..., Message Traffic Analysis, Operational System..., Process Analysis and..., Schedule/Itinerary..., Teaching/Instructing, Technical Writing, Information...
Education
Colorado State University 2010 — 2013
Bachelor of Arts (B.A.), English Rhetoric and Composition, 3.34 GPA
Front Range Community College 2009 — 2010
Lou Fossceco's TeleTech Experience 2002 - 2004
Job GL Supervisor at Brown and Caldwell
Industry Environmental Services
Experience
Brown and Caldwell 2005 - Present
Gates Corporation 2004 - 2005
TeleTech 2002 - 2004
Education
Colorado State University 1982 — 1986
BS, Accounting
Brown and Caldwell 2005 - Present
Gates Corporation 2004 - 2005
TeleTech 2002 - 2004
Education
Colorado State University 1982 — 1986
BS, Accounting
Tatiana Jordan's TeleTech Experience May 2008 - February 2012
Job Senior User Experience Designer at SuccessFactors
Industry Computer Software
Experience
SuccessFactors February 2012 - Present
TeleTech May 2008 - February 2012
Freelance, self-employed April 1998 - December 2010
TechDiscovery August 2007 - May 2008
Ceridian August 2002 - August 2007
IQDestination April 2000 - February 2002
EagleDirect July 1999 - April 2000
Metallurgy & Materials Science Association August 1998 - February 1999
Varrenex Internet, Inc April 1998 - October 1998
Skills
XML, JavaScript, Database Design, User Experience, CSS, Microsoft SQL Server, Agile Methodologies, SQL, Databases, Web Applications, Integration, Dreamweaver, User Interface Design
Education
University of Colorado at Denver 2001 — 2007
Multimedia / Photography / Fine Arts
CollegeAmerica 1999 — 2000
Associates, Computer Technology / Networking
Colorado School of Mines 1995 — 2000
Environmental Chemistry Minor in Public Affairs for Engineers
SuccessFactors February 2012 - Present
TeleTech May 2008 - February 2012
Freelance, self-employed April 1998 - December 2010
TechDiscovery August 2007 - May 2008
Ceridian August 2002 - August 2007
IQDestination April 2000 - February 2002
EagleDirect July 1999 - April 2000
Metallurgy & Materials Science Association August 1998 - February 1999
Varrenex Internet, Inc April 1998 - October 1998
Skills
XML, JavaScript, Database Design, User Experience, CSS, Microsoft SQL Server, Agile Methodologies, SQL, Databases, Web Applications, Integration, Dreamweaver, User Interface Design
Education
University of Colorado at Denver 2001 — 2007
Multimedia / Photography / Fine Arts
CollegeAmerica 1999 — 2000
Associates, Computer Technology / Networking
Colorado School of Mines 1995 — 2000
Environmental Chemistry Minor in Public Affairs for Engineers
Cara Cole's TeleTech Experience 2006 - 2007
Job Experienced Accountant
Industry Financial Services
Experience
HOSTING March 2012 - November 2013
Western Union October 2007 - January 2012
Pendum, Inc. 2007 - 2007
TeleTech 2006 - 2007
TeleTech 2005 - 2006
Temple-Inland 2002 - 2005
Play by Play Toys & Novelties 1997 - 2001
Skills
Accounting, General Ledger, Accounts Receivable, Sarbanes-Oxley Act, Financial Reporting, Process Improvement, Variance Analysis, International Accounting, Account Reconciliation, Intercompany..., Fixed Assets, Microsoft Excel, Accounts Payable, Internal Controls
Education
Colorado Technical University 2007 — 2011
HOSTING March 2012 - November 2013
Western Union October 2007 - January 2012
Pendum, Inc. 2007 - 2007
TeleTech 2006 - 2007
TeleTech 2005 - 2006
Temple-Inland 2002 - 2005
Play by Play Toys & Novelties 1997 - 2001
Skills
Accounting, General Ledger, Accounts Receivable, Sarbanes-Oxley Act, Financial Reporting, Process Improvement, Variance Analysis, International Accounting, Account Reconciliation, Intercompany..., Fixed Assets, Microsoft Excel, Accounts Payable, Internal Controls
Education
Colorado Technical University 2007 — 2011
Amanda Perez (Johnson)'s TeleTech Experience February 2011 - May 2012
Job Sr Strategy Analyst at Denver International Airport
Industry Airlines/Aviation
Experience
Denver International Airport July 2014 - Present
Cricket Communications May 2012 - July 2014
TeleTech February 2011 - May 2012
Lockheed Martin May 2008 - February 2011
Allstate May 2007 - May 2008
Skills
Customer Satisfaction, Customer Service, Process Improvement, Pricing, Customer Experience, Forecasting, Microsoft Excel, Sales, Microsoft Office, Analysis, Management, Vendor Management, Leadership, Cross-functional Team..., Finance
Education
Regis University
Master of Business Administration (MBA), Accounting and Finance
Colorado State University
Bachelor of Science (BS), Business Administration, Finance
Denver International Airport July 2014 - Present
Cricket Communications May 2012 - July 2014
TeleTech February 2011 - May 2012
Lockheed Martin May 2008 - February 2011
Allstate May 2007 - May 2008
Skills
Customer Satisfaction, Customer Service, Process Improvement, Pricing, Customer Experience, Forecasting, Microsoft Excel, Sales, Microsoft Office, Analysis, Management, Vendor Management, Leadership, Cross-functional Team..., Finance
Education
Regis University
Master of Business Administration (MBA), Accounting and Finance
Colorado State University
Bachelor of Science (BS), Business Administration, Finance
Cesar Robles's TeleTech Experience June 2009 - July 2009
Job Software Developer at Travelport
Industry Computer Software
Experience
Travelport January 2013 - Present
Travelport September 2012 - December 2012
CBS Interactive May 2012 - August 2012
Regis University Department of Physics and Computational Science December 2011 - April 2012
Eco Express Car Wash August 2010 - April 2012
College Pro May 2010 - August 2010
Colorado Northwestern Community College August 2009 - May 2010
TeleTech June 2009 - July 2009
RadioShack July 2008 - August 2008
Education
Regis University 2010 — 2012
Bachelor of Science, Computer Science, GPA: 3.88, Major GPA: 3.92
Colorado Northwestern Community College 2008 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Travelport January 2013 - Present
Travelport September 2012 - December 2012
CBS Interactive May 2012 - August 2012
Regis University Department of Physics and Computational Science December 2011 - April 2012
Eco Express Car Wash August 2010 - April 2012
College Pro May 2010 - August 2010
Colorado Northwestern Community College August 2009 - May 2010
TeleTech June 2009 - July 2009
RadioShack July 2008 - August 2008
Education
Regis University 2010 — 2012
Bachelor of Science, Computer Science, GPA: 3.88, Major GPA: 3.92
Colorado Northwestern Community College 2008 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Joseph Critelli, CPSM, C.P.M.'s TeleTech Experience 2012 - 2013
Job Sourcing Supply Management Services at Encana Corporation
Industry Logistics and Supply Chain
Experience
Encana Corporation 2014 - Present
Institute for Supply Management - Denver 2013 - 2015
Intermountain Electric 2013 - 2014
PTI Group 2013 - 2013
TeleTech 2012 - 2013
Waste Management 2010 - 2012
Deep Rock Water 2005 - 2010
Sanmina-SCI 2004 - 2005
DRS Technologies, Inc. 2002 - 2004
United States Air Force/United States Navy 1981 - 1992
Skills
Strategic Sourcing, Supply Chain Management, Procurement, Purchasing, Vendor Management, Negotiation, Management, Supply Chain, Contract Negotiation, Sourcing, Supplier Negotiation, Supply Management, MRP, Process Improvement, Contract Management, Materials Management, Production Planning, Purchasing Processes, Strategic Negotiations, Purchase Requisitions, Global Sourcing, Operations Management, MRO Management, Spend Analysis, Logistics Management, Logistics, Business Strategy, Inventory Management, Supplier Development, Forecasting, Supplier Quality, Vendor Relationships, RFQ, Supply Chain..., Cross-functional Team..., Purchase Orders, Continuous Improvement, RFP, Demand Planning, Warehousing, Purchase Management, Lean Manufacturing, Supplier Evaluation, Certified Purchasing..., E-procurement, Warehouse Management, Inventory Control, Shipping
Education
Colorado State University-Global Campus 2015 — 2017
Bachelor’s Degree, Project Management
Encana Corporation 2014 - Present
Institute for Supply Management - Denver 2013 - 2015
Intermountain Electric 2013 - 2014
PTI Group 2013 - 2013
TeleTech 2012 - 2013
Waste Management 2010 - 2012
Deep Rock Water 2005 - 2010
Sanmina-SCI 2004 - 2005
DRS Technologies, Inc. 2002 - 2004
United States Air Force/United States Navy 1981 - 1992
Skills
Strategic Sourcing, Supply Chain Management, Procurement, Purchasing, Vendor Management, Negotiation, Management, Supply Chain, Contract Negotiation, Sourcing, Supplier Negotiation, Supply Management, MRP, Process Improvement, Contract Management, Materials Management, Production Planning, Purchasing Processes, Strategic Negotiations, Purchase Requisitions, Global Sourcing, Operations Management, MRO Management, Spend Analysis, Logistics Management, Logistics, Business Strategy, Inventory Management, Supplier Development, Forecasting, Supplier Quality, Vendor Relationships, RFQ, Supply Chain..., Cross-functional Team..., Purchase Orders, Continuous Improvement, RFP, Demand Planning, Warehousing, Purchase Management, Lean Manufacturing, Supplier Evaluation, Certified Purchasing..., E-procurement, Warehouse Management, Inventory Control, Shipping
Education
Colorado State University-Global Campus 2015 — 2017
Bachelor’s Degree, Project Management
Jason Robison, CPA's TeleTech Experience June 2013 - April 2015
Job Senior Finance Manager at Arrow Electronics
Industry Marketing and Advertising
Experience
Arrow Electronics August 2015 - Present
TeleTech June 2013 - April 2015
Dex One June 2007 - June 2013
Comcast 2005 - 2007
Comcast 2004 - 2005
Comcast 2003 - 2004
Charter Communications 2000 - 2003
Skills
Forecasting, Management, Financial Reporting, Team Leadership, Financial Modeling, Leadership, Finance, Analysis, Strategic Planning, Accounting, Hyperion Enterprise, Sales, Financial Analysis
Education
Colorado State University
Bachelor of Business Administration, Finance
University of Denver
Master of Business Administration
University of Denver
Master of Science, Finance
Arrow Electronics August 2015 - Present
TeleTech June 2013 - April 2015
Dex One June 2007 - June 2013
Comcast 2005 - 2007
Comcast 2004 - 2005
Comcast 2003 - 2004
Charter Communications 2000 - 2003
Skills
Forecasting, Management, Financial Reporting, Team Leadership, Financial Modeling, Leadership, Finance, Analysis, Strategic Planning, Accounting, Hyperion Enterprise, Sales, Financial Analysis
Education
Colorado State University
Bachelor of Business Administration, Finance
University of Denver
Master of Business Administration
University of Denver
Master of Science, Finance
Kris Yates's TeleTech Experience March 2012 - June 2012
Job Consumer Services Professional
Industry Banking
Experience
BBVA Compass June 2015 - Present
Public Service Credit Union January 2014 - June 2015
Accurate Financial 2012 - 2013
TeleTech March 2012 - June 2012
Skills
Call Centers, Customer Service, Case Managment, Coaching, Training, Microsoft Office, Customer Satisfaction, Public Speaking, Outlook, Social Services, Microsoft Excel, Microsoft Word, Community Outreach, Conflict Resolution, PowerPoint, Customer Experience, Leadership, Team Building, Management, Team Leadership, Time Management, Social Media, Teaching, People Skills
Education
Front Range Community College 2008 — 2011
Colorado State University 2006 — 2009
BBVA Compass June 2015 - Present
Public Service Credit Union January 2014 - June 2015
Accurate Financial 2012 - 2013
TeleTech March 2012 - June 2012
Skills
Call Centers, Customer Service, Case Managment, Coaching, Training, Microsoft Office, Customer Satisfaction, Public Speaking, Outlook, Social Services, Microsoft Excel, Microsoft Word, Community Outreach, Conflict Resolution, PowerPoint, Customer Experience, Leadership, Team Building, Management, Team Leadership, Time Management, Social Media, Teaching, People Skills
Education
Front Range Community College 2008 — 2011
Colorado State University 2006 — 2009
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc