TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
TeleTech List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TeleTech. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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TeleTech Employees
Employee
Years
Job
Industry
Jimeia Durant Jimeia Durant's TeleTech Experience January 2015 - Present
Job Tax Support Representative
Industry Research
Experience
Avon January 2015 - Present
TeleTech January 2015 - Present
BlueCross BlueShield of South Carolina February 2013 - July 2014
Manheim October 2011 - October 2012
South Carolina Department of Employment and Workforce July 2011 - September 2011
Army National Guard March 2005 - May 2010
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Team Building, Customer Satisfaction, Training, Leadership, Inventory Management, Data Entry, Teaching, Time Management
Education
Ashford University 2015 — 2017
Bachelor of Arts (B.A.), Business Administration and Management, General
Darlington High 2001 — 2005
Diploma, General Studies
Avon January 2015 - Present
TeleTech January 2015 - Present
BlueCross BlueShield of South Carolina February 2013 - July 2014
Manheim October 2011 - October 2012
South Carolina Department of Employment and Workforce July 2011 - September 2011
Army National Guard March 2005 - May 2010
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Team Building, Customer Satisfaction, Training, Leadership, Inventory Management, Data Entry, Teaching, Time Management
Education
Ashford University 2015 — 2017
Bachelor of Arts (B.A.), Business Administration and Management, General
Darlington High 2001 — 2005
Diploma, General Studies
Bennae Floyd Bennae Floyd's TeleTech Experience January 1996 - August 1998
Job Executive Customer Relations Specialist
Industry Religious Institutions
Experience
Alorica October 2014 - Present
Cedar Grove Baptist Church September 2014 - Present
Kelly Services February 2014 - Present
Unshackle Me! Project November 2011 - Present
private stylist June 2008 - Present
Ahold March 2004 - March 2005
Busybee Automotive March 2000 - June 2003
TeleTech January 1996 - August 1998
Skills
Computer Literate, Business Management, Microsoft Office, Data Entry, Church Events, Customer Service, Public Speaking, Community Outreach, Non-profits, Strategic Planning, Teaching, Preaching, Leadership Development, Coaching, Pastoral Care, Discipleship, Microsoft Word, Microsoft Excel, Social Networking, Nonprofits, Event Planning, Program Management, Marketing, Blogging, Budgets, Training, Conflict Resolution, Management, Outlook, Team Building, Volunteer Management, Fundraising, Organizational..., Public Relations, Leadership, Staff Development, Editing, Youth Ministry, Time Management, System Administration, PowerPoint, Research, Motivational Speaking, Biblical Studies, Program Development, Administrative..., Theology, Grant Writing, Event Management, Community Development
Education
Bellevue University 2012 — 2014
B.S.I.T., Information Technology, 3.6 GPA
Greenville Technical College
Associate of Arts (A.A.)
J Lmann High School
HS Diploma, Primary Education
Ohio Unversity
Undergraduate, Business
Alorica October 2014 - Present
Cedar Grove Baptist Church September 2014 - Present
Kelly Services February 2014 - Present
Unshackle Me! Project November 2011 - Present
private stylist June 2008 - Present
Ahold March 2004 - March 2005
Busybee Automotive March 2000 - June 2003
TeleTech January 1996 - August 1998
Skills
Computer Literate, Business Management, Microsoft Office, Data Entry, Church Events, Customer Service, Public Speaking, Community Outreach, Non-profits, Strategic Planning, Teaching, Preaching, Leadership Development, Coaching, Pastoral Care, Discipleship, Microsoft Word, Microsoft Excel, Social Networking, Nonprofits, Event Planning, Program Management, Marketing, Blogging, Budgets, Training, Conflict Resolution, Management, Outlook, Team Building, Volunteer Management, Fundraising, Organizational..., Public Relations, Leadership, Staff Development, Editing, Youth Ministry, Time Management, System Administration, PowerPoint, Research, Motivational Speaking, Biblical Studies, Program Development, Administrative..., Theology, Grant Writing, Event Management, Community Development
Education
Bellevue University 2012 — 2014
B.S.I.T., Information Technology, 3.6 GPA
Greenville Technical College
Associate of Arts (A.A.)
J Lmann High School
HS Diploma, Primary Education
Ohio Unversity
Undergraduate, Business
Doug Loudenslager, MBA Doug Loudenslager, MBA's TeleTech Experience July 2010 - October 2011
Job Director Sales Technology at McKesson Pharmaceutical
Industry Hospital & Health Care
Experience
McKesson Pharmaceutical September 2011 - Present
TeleTech July 2010 - October 2011
CRM Strategy Consulting February 2010 - July 2010
Global Healthcare Exchange April 2005 - February 2010
Global Healthcare Exchange April 2001 - April 2005
i2 Technologies Inc January 2000 - April 2001
Baylor Health Care System (BHCS) January 1996 - January 2000
Skills
Salesforce.com, CRM, Siebel, Call Center, Sales Operations, Leadership, E-commerce, Contract Management, Technical Support, Personnel Management, Help Desk Support, SaaS, Analytics, Business Intelligence, Call Centers, Forecasting, Healthcare, Management, Outsourcing, Process Improvement, Program Management, Sales Process, Start-ups, Strategy, Team Building, Training, Sales, New Business Development, Operations Management, Cross-functional Team..., Strategic Planning
Education
Baylor University - Hankamer School of Business 2012 — 2014
Master of Business Administration (M.B.A.), Healthcare
Baylor University 1984 — 1988
BA, Communications
Leadership Baylor 1999 — 2000
Helpdesk Institute 2004 — 2004
McKesson Pharmaceutical September 2011 - Present
TeleTech July 2010 - October 2011
CRM Strategy Consulting February 2010 - July 2010
Global Healthcare Exchange April 2005 - February 2010
Global Healthcare Exchange April 2001 - April 2005
i2 Technologies Inc January 2000 - April 2001
Baylor Health Care System (BHCS) January 1996 - January 2000
Skills
Salesforce.com, CRM, Siebel, Call Center, Sales Operations, Leadership, E-commerce, Contract Management, Technical Support, Personnel Management, Help Desk Support, SaaS, Analytics, Business Intelligence, Call Centers, Forecasting, Healthcare, Management, Outsourcing, Process Improvement, Program Management, Sales Process, Start-ups, Strategy, Team Building, Training, Sales, New Business Development, Operations Management, Cross-functional Team..., Strategic Planning
Education
Baylor University - Hankamer School of Business 2012 — 2014
Master of Business Administration (M.B.A.), Healthcare
Baylor University 1984 — 1988
BA, Communications
Leadership Baylor 1999 — 2000
Helpdesk Institute 2004 — 2004
Kimmy Brand Kimmy Brand's TeleTech Experience August 2014 - Present
Job Experienced, talented, eager and able.
Industry Marketing and Advertising
Experience
TeleTech August 2014 - Present
Best Enterprises June 2005 - December 2013
Acxiom May 2000 - April 2005
Skills
Purchasing, Contract Negotiation, Procurement, Marketing, Marketing Strategy, Sales Management, Team Building, Inventory Management, Budgets, Leadership, Retail, New Business Development, Account Management, Customer Satisfaction, Customer Service, Sales, Logistics, Pricing, Negotiation, Operations Management, Strategic Planning, Transportation, Business Strategy, B2B, Management, Teamwork, Microsoft Excel, Project Management, Microsoft Word, Microsoft Office, Process Improvement, Outlook, Materials Management, Advertising, Online Advertising, Print Ads, Magazine Layout Design, Photography, Telemarketing, Customer Relations, Online Research, Analysis
Education
New york institute of photography 2010 — 2013
Photographer, Photography
Arkansas State University-Beebe 1985 — 1989
Associate's degree, Computer Science, Business Administration, 3.8
TeleTech August 2014 - Present
Best Enterprises June 2005 - December 2013
Acxiom May 2000 - April 2005
Skills
Purchasing, Contract Negotiation, Procurement, Marketing, Marketing Strategy, Sales Management, Team Building, Inventory Management, Budgets, Leadership, Retail, New Business Development, Account Management, Customer Satisfaction, Customer Service, Sales, Logistics, Pricing, Negotiation, Operations Management, Strategic Planning, Transportation, Business Strategy, B2B, Management, Teamwork, Microsoft Excel, Project Management, Microsoft Word, Microsoft Office, Process Improvement, Outlook, Materials Management, Advertising, Online Advertising, Print Ads, Magazine Layout Design, Photography, Telemarketing, Customer Relations, Online Research, Analysis
Education
New york institute of photography 2010 — 2013
Photographer, Photography
Arkansas State University-Beebe 1985 — 1989
Associate's degree, Computer Science, Business Administration, 3.8
Charisma Dela Cruz's TeleTech Experience September 2008 - July 2011
Job VP, Process Improvement Manager
Industry Banking
Experience
JPMorgan Chase July 2011 - Present
TeleTech September 2008 - July 2011
TeleTech Customer Management February 2008 - December 2008
TeleTech Customer Management September 2007 - January 2008
TeleTech May 2006 - August 2007
Teletech Customer Management September 2005 - May 2006
Benison Group of Companies September 2004 - March 2005
Skills
Time Management, Training, Outsourcing, Teamwork, Performance Management, Customer Experience, Management, Call Centers, Call Center, Leadership, Team Leadership, Service Delivery, Process Improvement, Program Management, Customer Service, Marketing, Analytics, Customer Satisfaction, BPO, Coaching, Operations Management, Vendor Management, Workforce Management, Team Management, Business Process..., Recruiting, Change Management, Contact Centers, CRM
Education
Ateneo Graduate School of Business 2008 — 2008
Green Belt Six Sigma
Miriam College 1997 — 2001
ab communication arts, bachelor of arts
Miriam College 1997 — 2001
AB, Communication Arts
Ateneo Graduate School of Business
Master of Business Administration (MBA)
JPMorgan Chase July 2011 - Present
TeleTech September 2008 - July 2011
TeleTech Customer Management February 2008 - December 2008
TeleTech Customer Management September 2007 - January 2008
TeleTech May 2006 - August 2007
Teletech Customer Management September 2005 - May 2006
Benison Group of Companies September 2004 - March 2005
Skills
Time Management, Training, Outsourcing, Teamwork, Performance Management, Customer Experience, Management, Call Centers, Call Center, Leadership, Team Leadership, Service Delivery, Process Improvement, Program Management, Customer Service, Marketing, Analytics, Customer Satisfaction, BPO, Coaching, Operations Management, Vendor Management, Workforce Management, Team Management, Business Process..., Recruiting, Change Management, Contact Centers, CRM
Education
Ateneo Graduate School of Business 2008 — 2008
Green Belt Six Sigma
Miriam College 1997 — 2001
ab communication arts, bachelor of arts
Miriam College 1997 — 2001
AB, Communication Arts
Ateneo Graduate School of Business
Master of Business Administration (MBA)
Wendi Gowing, GPHR's TeleTech Experience July 2014 - Present
Job International HR Director
Industry Human Resources
Experience
TeleTech July 2014 - Present
Alacer Gold Corp. 2012 - 2014
IDEAS 1998 - 2012
Skills
French, Expatriate..., Training & Development, HR Policies, Employee Training, Expatriate Management, Organizational..., Human Resources, Recruiting, Leadership, Training, Personnel Management, HRIS, Leadership Development, Management, Performance Management, Employee Relations, Talent Management
Education
Azusa Pacific University 2005 — 2010
MA Org. Leadership (2010)
University of California, Berkeley
BA
TeleTech July 2014 - Present
Alacer Gold Corp. 2012 - 2014
IDEAS 1998 - 2012
Skills
French, Expatriate..., Training & Development, HR Policies, Employee Training, Expatriate Management, Organizational..., Human Resources, Recruiting, Leadership, Training, Personnel Management, HRIS, Leadership Development, Management, Performance Management, Employee Relations, Talent Management
Education
Azusa Pacific University 2005 — 2010
MA Org. Leadership (2010)
University of California, Berkeley
BA
Janelle Wilczek's TeleTech Experience June 2007 - May 2008
Job Customer Service Specialist
Industry Warehousing
Experience
Roytec Industries, LLC October 2013 - December 2014
CCH, a Wolters Kluwer business January 2012 - September 2013
ACS June 2008 - July 2012
TeleTech June 2007 - May 2008
Everywoman Opportunity Center, Inc July 2005 - May 2007
Family Dollar March 2003 - May 2004
Skills
Customer Service
Education
Ashford University 2010 — 2013
Associate's Education, Elementary Education and Teaching, 3.85
University of Phoenix 2004 — 2005
Business Administration and Management, General, 3.50
Lewiston Porter 1990 — 2000
GED
Roytec Industries, LLC October 2013 - December 2014
CCH, a Wolters Kluwer business January 2012 - September 2013
ACS June 2008 - July 2012
TeleTech June 2007 - May 2008
Everywoman Opportunity Center, Inc July 2005 - May 2007
Family Dollar March 2003 - May 2004
Skills
Customer Service
Education
Ashford University 2010 — 2013
Associate's Education, Elementary Education and Teaching, 3.85
University of Phoenix 2004 — 2005
Business Administration and Management, General, 3.50
Lewiston Porter 1990 — 2000
GED
Emily Eoff Emily Eoff's TeleTech Experience June 2008 - November 2011
Job Seeking graphic/presentation design employment
Industry Marketing and Advertising
Experience
Dividend Capital December 2011 - May 2013
TeleTech June 2008 - November 2011
Aquent 2007 - 2008
Freescale Semiconductor 2005 - 2007
Skills
PowerPoint, Graphic Design, Web Design, Self-motivated Team..., Adobe Creative Suite, Advertising, Dreamweaver, Art Direction, Photoshop, Brand Development, Layout, Illustrator, Account Management, CRM, Email Marketing, InDesign, Leadership, Management, Marketing, Marketing Communications, Marketing Strategy, Social Media, Social Media Marketing, Strategic Planning
Education
The University of Texas at Austin 2001 — 2003
Master's degree, Advertising
Austin College 1996 — 2000
Bachelor of Arts (B.A.), Art (with honors)
Dividend Capital December 2011 - May 2013
TeleTech June 2008 - November 2011
Aquent 2007 - 2008
Freescale Semiconductor 2005 - 2007
Skills
PowerPoint, Graphic Design, Web Design, Self-motivated Team..., Adobe Creative Suite, Advertising, Dreamweaver, Art Direction, Photoshop, Brand Development, Layout, Illustrator, Account Management, CRM, Email Marketing, InDesign, Leadership, Management, Marketing, Marketing Communications, Marketing Strategy, Social Media, Social Media Marketing, Strategic Planning
Education
The University of Texas at Austin 2001 — 2003
Master's degree, Advertising
Austin College 1996 — 2000
Bachelor of Arts (B.A.), Art (with honors)
Sheila Marie Sheila Marie's TeleTech Experience October 2012 - Present
Job CSR at AT&T
Industry Outsourcing/Offshoring
Experience
AT&T November 2012 - Present
TeleTech October 2012 - Present
Xerox March 2009 - November 2009
Bealls February 2007 - July 2007
Skills
Customer Service, Problem Solving, Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft Technologies, Fax, Copying, Scanners, Mutti-LIne Telephone..., Inbound Marketing, Call Center, Call Control, Email Marketing, Customer Satisfaction, Customer Retention, Customer Oriented, Goal Oriented, Goal-driven leader, Goal-oriented..., Exceed Sales Goals, Self-starter, Self Management, Self-driven, Fast Learner, Fast-paced, Training, Production Support
Education
Ashworth University 2012 — 2014
Medical Office Assistant/Specialist, A
Everest University-Tampa 2007 — 2008
NONE, Criminal Justice and Corrections, B
Tongue Point High School 2001 — 2002
High School Diploma, General High School Studies
Tongue Point Job Corps Center 2001 — 2002
Office Technology, A
AT&T November 2012 - Present
TeleTech October 2012 - Present
Xerox March 2009 - November 2009
Bealls February 2007 - July 2007
Skills
Customer Service, Problem Solving, Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft Technologies, Fax, Copying, Scanners, Mutti-LIne Telephone..., Inbound Marketing, Call Center, Call Control, Email Marketing, Customer Satisfaction, Customer Retention, Customer Oriented, Goal Oriented, Goal-driven leader, Goal-oriented..., Exceed Sales Goals, Self-starter, Self Management, Self-driven, Fast Learner, Fast-paced, Training, Production Support
Education
Ashworth University 2012 — 2014
Medical Office Assistant/Specialist, A
Everest University-Tampa 2007 — 2008
NONE, Criminal Justice and Corrections, B
Tongue Point High School 2001 — 2002
High School Diploma, General High School Studies
Tongue Point Job Corps Center 2001 — 2002
Office Technology, A
Bridgette Riggins Bridgette Riggins's TeleTech Experience October 2011 - January 2012
Job Graduate Student
Industry Individual & Family Services
Experience
It Works Global September 2015 - Present
Primrose Schools January 2013 - January 2014
AT&T April 2012 - January 2013
Teletech October 2011 - January 2012
Skills
Call Centers, Technical Support, Customer Service, Troubleshooting, Avaya, Windows 7, Customer Support, Teacher Evaluation, Teaching, Curriculum Development, Call Center, Customer Satisfaction, Data Entry, Training, Microsoft Office, Public Speaking, Leadership, Microsoft Word, Team Building, Time Management, Microsoft Excel, PowerPoint, Leadership Development, Social Media
Education
Capella University 2014 — 2017
Master’s Degree, Marriage and Family Therapy/Counseling
Ashford University 2011 — 2014
Bachelor of Arts (B.A.), Child Development, 3.7
It Works Global September 2015 - Present
Primrose Schools January 2013 - January 2014
AT&T April 2012 - January 2013
Teletech October 2011 - January 2012
Skills
Call Centers, Technical Support, Customer Service, Troubleshooting, Avaya, Windows 7, Customer Support, Teacher Evaluation, Teaching, Curriculum Development, Call Center, Customer Satisfaction, Data Entry, Training, Microsoft Office, Public Speaking, Leadership, Microsoft Word, Team Building, Time Management, Microsoft Excel, PowerPoint, Leadership Development, Social Media
Education
Capella University 2014 — 2017
Master’s Degree, Marriage and Family Therapy/Counseling
Ashford University 2011 — 2014
Bachelor of Arts (B.A.), Child Development, 3.7
Godfrey Layne's TeleTech Experience January 2000 - September 2004
Job
Industry Information Services
Experience
First American Corporation October 2011 - Present
First American Corporation August 2010 - October 2011
First American Corporation January 2007 - September 2010
County of San Bernardino July 2006 - December 2006
LandAmerica Financial Group January 2006 - March 2006
LandAmerica Financial Group October 2004 - December 2005
TeleTech January 2000 - September 2004
TeleTech December 1997 - December 1999
Education
Azusa Pacific University 2012 — 2014
Master of Science (MS), Information Technology
California State University-Los Angeles 2000 — 2005
Bachelors of Science (BS), Computer Information Systems / Information Technology
California State University-Los Angeles 2000 — 2005
Certificate, Computer Programming
Cambridge Tutorial College 1992 — 1994
Diploma, Computer Studies
University of Guyana 1990 — 1993
Economics
First American Corporation October 2011 - Present
First American Corporation August 2010 - October 2011
First American Corporation January 2007 - September 2010
County of San Bernardino July 2006 - December 2006
LandAmerica Financial Group January 2006 - March 2006
LandAmerica Financial Group October 2004 - December 2005
TeleTech January 2000 - September 2004
TeleTech December 1997 - December 1999
Education
Azusa Pacific University 2012 — 2014
Master of Science (MS), Information Technology
California State University-Los Angeles 2000 — 2005
Bachelors of Science (BS), Computer Information Systems / Information Technology
California State University-Los Angeles 2000 — 2005
Certificate, Computer Programming
Cambridge Tutorial College 1992 — 1994
Diploma, Computer Studies
University of Guyana 1990 — 1993
Economics
Betsy Good, MS, SPHR, SHRM-SCP Betsy Good, MS, SPHR, SHRM-SCP's TeleTech Experience January 2011 - March 2012
Job HR Manager at Texas Windstorm Insurance Association
Industry Human Resources
Experience
Texas Windstorm Insurance Association April 2015 - Present
Austin Human Resource Management Association (AHRMA) July 2014 - Present
Texas Windstorm Insurance Association December 2012 - April 2015
TeleTech January 2011 - March 2012
2nd Ave Value Stores April 2008 - February 2009
Metaldyne January 2004 - September 2004
Menard's February 2003 - January 2004
Medical Management Professionals, Inc July 2002 - October 2002
Management Recruiters International May 2001 - March 2002
Corporate Staffing Resources May 1999 - August 1999
Skills
Employee Relations, Human Resources, Talent Acquisition, Recruiting, Interviews, Personnel Management, Leadership, Talent Management, Performance Management, Training, Management, Job Descriptions, Employment Law, Job Analysis, Coaching, Employee Engagement, Team Management, Leadership Development, Team Building, Technical Recruiting, Strategic Planning, Training Delivery
Education
The University of Tennessee at Chattanooga 2000 — 2002
MS, Industrial/Organizational Psychology
Ball State University 1996 — 2000
BS, Psychology
Texas Windstorm Insurance Association April 2015 - Present
Austin Human Resource Management Association (AHRMA) July 2014 - Present
Texas Windstorm Insurance Association December 2012 - April 2015
TeleTech January 2011 - March 2012
2nd Ave Value Stores April 2008 - February 2009
Metaldyne January 2004 - September 2004
Menard's February 2003 - January 2004
Medical Management Professionals, Inc July 2002 - October 2002
Management Recruiters International May 2001 - March 2002
Corporate Staffing Resources May 1999 - August 1999
Skills
Employee Relations, Human Resources, Talent Acquisition, Recruiting, Interviews, Personnel Management, Leadership, Talent Management, Performance Management, Training, Management, Job Descriptions, Employment Law, Job Analysis, Coaching, Employee Engagement, Team Management, Leadership Development, Team Building, Technical Recruiting, Strategic Planning, Training Delivery
Education
The University of Tennessee at Chattanooga 2000 — 2002
MS, Industrial/Organizational Psychology
Ball State University 1996 — 2000
BS, Psychology
Gloria Gordon-Cruz, M.B.A., M.P.A. Gloria Gordon-Cruz, M.B.A., M.P.A.'s TeleTech Experience January 2002 - March 2003
Job Human Resource Professional
Industry Human Resources
Experience
The Network August 2010 - April 2012
U.S. Department of Commerce April 2010 - June 2010
Capital Remarketing Services, Inc May 2006 - August 2009
Sears Portrait Studios January 1996 - April 2006
MCI Communications March 2003 - July 2004
TeleTech January 2002 - March 2003
Nextel Communications June 2000 - January 2002
Skills
Access, Billing, Excel, Microsoft Office, Computer Hardware, ADP Payroll, ADP ReportSmith, Lotus Notes, Risk Management, Human Resources, Public Administration, Microsoft Office..., Peachtree, Leadership, Invoicing, Training, Customer Satisfaction, Data Entry, Process Improvement, Business Development, Microsoft Excel, Accounting, PowerPoint, Inventory Management, Benefits Administration, Sales, Customer Service, Interviews, Microsoft Word, Employee Relations, Employee Benefits, Insurance, Administration, Outlook, Performance Management, Time Management, Team Building, Coaching, Organizational..., Teamwork, Hiring, Customer Retention, Employee Engagement, Research, Office Management, Onboarding, Talent Management, Applicant Tracking..., Recruiting, Team Leadership
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Masters, Public and Health Administration
Ashford University 2008 — 2010
MBA, Business Admin/HR Management
Ashford University 2006 — 2008
BA, Psychology
The Network August 2010 - April 2012
U.S. Department of Commerce April 2010 - June 2010
Capital Remarketing Services, Inc May 2006 - August 2009
Sears Portrait Studios January 1996 - April 2006
MCI Communications March 2003 - July 2004
TeleTech January 2002 - March 2003
Nextel Communications June 2000 - January 2002
Skills
Access, Billing, Excel, Microsoft Office, Computer Hardware, ADP Payroll, ADP ReportSmith, Lotus Notes, Risk Management, Human Resources, Public Administration, Microsoft Office..., Peachtree, Leadership, Invoicing, Training, Customer Satisfaction, Data Entry, Process Improvement, Business Development, Microsoft Excel, Accounting, PowerPoint, Inventory Management, Benefits Administration, Sales, Customer Service, Interviews, Microsoft Word, Employee Relations, Employee Benefits, Insurance, Administration, Outlook, Performance Management, Time Management, Team Building, Coaching, Organizational..., Teamwork, Hiring, Customer Retention, Employee Engagement, Research, Office Management, Onboarding, Talent Management, Applicant Tracking..., Recruiting, Team Leadership
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Masters, Public and Health Administration
Ashford University 2008 — 2010
MBA, Business Admin/HR Management
Ashford University 2006 — 2008
BA, Psychology
Chris Ketter Chris Ketter's TeleTech Experience July 2013 - Present
Job VP IT Infrastructure at TeleTech
Industry Information Technology and Services
Experience
TeleTech July 2013 - Present
Citi September 2005 - July 2013
Citi June 2001 - August 2005
Citi October 1999 - June 2001
Citi March 1998 - October 1999
Citi March 1997 - March 1998
Citi January 1996 - March 1997
BMW July 1995 - December 1995
ABB January 1992 - May 1992
Skills
Banking, Portfolio Management, Risk Management, Financial Services, Financial Analysis, Retail Banking, Relationship Management, Strategy, Program Management, Process Improvement, Outsourcing, Business Analysis, Creative Problem Solving, Cross-functional Team..., PMO, SDLC, IT Strategy, Integration, Vendor Management, Management
Education
University of South Carolina-Columbia 1994 — 1996
Master of Business Administration (MBA), International Business (MIBS)
Auburn University
Bachelor of Arts (BA), German Language and Literature
Auburn University
Bachelor of Science (BS), Electrical and Electronics Engineering
TeleTech July 2013 - Present
Citi September 2005 - July 2013
Citi June 2001 - August 2005
Citi October 1999 - June 2001
Citi March 1998 - October 1999
Citi March 1997 - March 1998
Citi January 1996 - March 1997
BMW July 1995 - December 1995
ABB January 1992 - May 1992
Skills
Banking, Portfolio Management, Risk Management, Financial Services, Financial Analysis, Retail Banking, Relationship Management, Strategy, Program Management, Process Improvement, Outsourcing, Business Analysis, Creative Problem Solving, Cross-functional Team..., PMO, SDLC, IT Strategy, Integration, Vendor Management, Management
Education
University of South Carolina-Columbia 1994 — 1996
Master of Business Administration (MBA), International Business (MIBS)
Auburn University
Bachelor of Arts (BA), German Language and Literature
Auburn University
Bachelor of Science (BS), Electrical and Electronics Engineering
Lashunda Brown Lashunda Brown's TeleTech Experience October 2014 - February 2015
Job ADPE Technician at Vectrus
Industry Information Technology and Services
Experience
Vectrus February 2015 - Present
Sykes December 2014 - February 2015
TeleTech October 2014 - February 2015
Information Innovators Inc. (Triple-i) September 2014 - November 2014
Indus Corporation September 2010 - September 2014
Hewlett-Packard June 2009 - August 2010
NCO Group August 2004 - June 2009
US Army 2000 - 2004
Skills
Security Clearance, Information Assurance, DoD, Security+, Security, Program Management, Military, Government, Army, Network Security, SharePoint, Active Directory, Troubleshooting, Project Management, Windows 7, Team Leadership, System Administration, Help Desk Support, CompTIA Security+, Hardware, Software Installation, Technical Support, BMC Remedy, Microsoft Office, Microsoft Exchange
Education
University of Phoenix 2012 — 2013
Master of Health Administration, Health/Health Care Administration/Management
Athens State University 2005 — 2006
Bachelor of Business Administration (BBA), Business Administration and Management, General
George C Wallace State Community College-Selma 2004 — 2005
Associate's degree, Business Administration and Management, General
Southside High School 1995 — 1999
Diploma, General Studies
Vectrus February 2015 - Present
Sykes December 2014 - February 2015
TeleTech October 2014 - February 2015
Information Innovators Inc. (Triple-i) September 2014 - November 2014
Indus Corporation September 2010 - September 2014
Hewlett-Packard June 2009 - August 2010
NCO Group August 2004 - June 2009
US Army 2000 - 2004
Skills
Security Clearance, Information Assurance, DoD, Security+, Security, Program Management, Military, Government, Army, Network Security, SharePoint, Active Directory, Troubleshooting, Project Management, Windows 7, Team Leadership, System Administration, Help Desk Support, CompTIA Security+, Hardware, Software Installation, Technical Support, BMC Remedy, Microsoft Office, Microsoft Exchange
Education
University of Phoenix 2012 — 2013
Master of Health Administration, Health/Health Care Administration/Management
Athens State University 2005 — 2006
Bachelor of Business Administration (BBA), Business Administration and Management, General
George C Wallace State Community College-Selma 2004 — 2005
Associate's degree, Business Administration and Management, General
Southside High School 1995 — 1999
Diploma, General Studies
Lindsay Flesher Lindsay Flesher's TeleTech Experience October 2007 - August 2008
Job HR Training Coordinator at Turkey Hill
Industry Human Resources
Experience
Turkey Hill Minit Markets June 2011 - Present
Wal-Mart April 2011 - March 2012
Wal-Mart March 2010 - April 2011
Revol Wireless August 2008 - October 2009
TeleTech October 2007 - August 2008
Equity Trust Company January 2005 - October 2007
Wal-Mart October 2002 - September 2003
Hawkins Market April 2000 - October 2002
Skills
Process Improvement, Customer Service, Problem Solving, Employee Relations, Mentoring
Education
Mount Vernon Nazarene University 2011 — 2014
Bachelor of Science (BS), Human Resources Management and Services
Baker College Center for Graduate Studies 2010 — 2013
B.A. in Human Resource Management, Human Resource Management, Business
Turkey Hill Minit Markets June 2011 - Present
Wal-Mart April 2011 - March 2012
Wal-Mart March 2010 - April 2011
Revol Wireless August 2008 - October 2009
TeleTech October 2007 - August 2008
Equity Trust Company January 2005 - October 2007
Wal-Mart October 2002 - September 2003
Hawkins Market April 2000 - October 2002
Skills
Process Improvement, Customer Service, Problem Solving, Employee Relations, Mentoring
Education
Mount Vernon Nazarene University 2011 — 2014
Bachelor of Science (BS), Human Resources Management and Services
Baker College Center for Graduate Studies 2010 — 2013
B.A. in Human Resource Management, Human Resource Management, Business
Josie Hernandez Josie Hernandez's TeleTech Experience September 2004 - August 2007
Job Student at Ashford University
Industry Mental Health Care
Experience
Ashford University November 2010 - Present
TeleTech September 2004 - August 2007
Skills
Bilingual-Spanish, Customer Service, Data Entry, Critical Thinking, Conflict Resolution
Education
Ashford University 2010 — 2015
Bachelor's degree, Health/Human Services & Psychology
Chemeketa Community College 1984 — 1985
Ashford University November 2010 - Present
TeleTech September 2004 - August 2007
Skills
Bilingual-Spanish, Customer Service, Data Entry, Critical Thinking, Conflict Resolution
Education
Ashford University 2010 — 2015
Bachelor's degree, Health/Human Services & Psychology
Chemeketa Community College 1984 — 1985
Bernie Monsanto Bernie Monsanto's TeleTech Experience December 2013 - March 2014
Job Student at The Art Institute in Dallas
Industry Computer Games
Experience
Baylor University Medical Center May 2014 - September 2014
UT Southwestern Medical Center April 2014 - April 2014
TeleTech December 2013 - March 2014
TigerDirect.com October 2012 - July 2013
Fast Teks June 2011 - August 2012
CCI Training August 2010 - April 2011
Hugo Monsanto and Assoc August 2008 - July 2009
U.S.ARMY January 1998 - February 2007
Skills
A+ Certified, Computer Repair, Windows 7, Laptops, Troubleshooting, Desktop Support, Computer Hardware, XP, System Administration, Security, Administration, Switches, Network Administration, Wireless Networking, Software Installation, Servers, Windows XP, Technical Support
Education
Art Institute of Dallas 2015 — 2017
Bachelor's Degree, Game Art and Design
CCI Training 2010 — 2011
Certificate, Computer & Network Administration
Midlothian high School 1992 — 1994
High school diploma, General Studies
Baylor University Medical Center May 2014 - September 2014
UT Southwestern Medical Center April 2014 - April 2014
TeleTech December 2013 - March 2014
TigerDirect.com October 2012 - July 2013
Fast Teks June 2011 - August 2012
CCI Training August 2010 - April 2011
Hugo Monsanto and Assoc August 2008 - July 2009
U.S.ARMY January 1998 - February 2007
Skills
A+ Certified, Computer Repair, Windows 7, Laptops, Troubleshooting, Desktop Support, Computer Hardware, XP, System Administration, Security, Administration, Switches, Network Administration, Wireless Networking, Software Installation, Servers, Windows XP, Technical Support
Education
Art Institute of Dallas 2015 — 2017
Bachelor's Degree, Game Art and Design
CCI Training 2010 — 2011
Certificate, Computer & Network Administration
Midlothian high School 1992 — 1994
High school diploma, General Studies
Brent McGuigan's TeleTech Experience 2003 - 2003
Job Director of Client Services at Teleperformance
Industry Consumer Services
Experience
Teleperformance August 2012 - Present
Alorica 2012 - August 2012
Alorica 2008 - February 2012
Alorica 2007 - 2008
Prescription Solutions 2006 - 2007
Pearson Government Solutions 2004 - 2006
TeleTech 2003 - 2003
TeleTech 2002 - 2003
TeleTech 1999 - 2002
Skills
Call Center, Customer Service, Quality Management, Metrics, Workforce Management, Operations Management, Customer Experience, Process Improvement, Customer Satisfaction, P&L Management, Quality Assurance, Hiring, Business Process..., Outsourcing, Employee Relations, Team Building, Team Leadership, Performance Management, Customer Relations, Coaching, Problem Solving, Forecasting, Outlook, Scheduling, Account Management, Telecommunications, Change Management, Documentation, BPO, Program Management, Organizational..., Business Analysis, Strategic Planning, Avaya, Leadership Development, Business Management, Process Engineering, Executive Management, Supervisory Skills
Education
Baker University 2006 — 2007
Bachelors, Business Administration
Allen County Community College 2001 — 2004
Associates, Business Management Development
Teleperformance August 2012 - Present
Alorica 2012 - August 2012
Alorica 2008 - February 2012
Alorica 2007 - 2008
Prescription Solutions 2006 - 2007
Pearson Government Solutions 2004 - 2006
TeleTech 2003 - 2003
TeleTech 2002 - 2003
TeleTech 1999 - 2002
Skills
Call Center, Customer Service, Quality Management, Metrics, Workforce Management, Operations Management, Customer Experience, Process Improvement, Customer Satisfaction, P&L Management, Quality Assurance, Hiring, Business Process..., Outsourcing, Employee Relations, Team Building, Team Leadership, Performance Management, Customer Relations, Coaching, Problem Solving, Forecasting, Outlook, Scheduling, Account Management, Telecommunications, Change Management, Documentation, BPO, Program Management, Organizational..., Business Analysis, Strategic Planning, Avaya, Leadership Development, Business Management, Process Engineering, Executive Management, Supervisory Skills
Education
Baker University 2006 — 2007
Bachelors, Business Administration
Allen County Community College 2001 — 2004
Associates, Business Management Development
Alexander Gracia Alexander Gracia's TeleTech Experience August 2011 - November 2011
Job Enrollment Coordinator at Institute of Reading Development
Industry Education Management
Experience
Institute of Reading Development April 2013 - Present
CoWorx Staffing Services January 2012 - March 2013
TeleTech August 2011 - November 2011
Skills
Spanish-English, Computer Proficiency, Customer Service, Microsoft Word, Sales, Adult Education, Multitasking Skills
Education
Ashford University 2013 — 2016
Bachelor of Arts (B.A.), History
Pima Community College 2011 — 2012
Associate of Arts (AA)
Institute of Reading Development April 2013 - Present
CoWorx Staffing Services January 2012 - March 2013
TeleTech August 2011 - November 2011
Skills
Spanish-English, Computer Proficiency, Customer Service, Microsoft Word, Sales, Adult Education, Multitasking Skills
Education
Ashford University 2013 — 2016
Bachelor of Arts (B.A.), History
Pima Community College 2011 — 2012
Associate of Arts (AA)
Clifton Gibbons Clifton Gibbons's TeleTech Experience September 2001 - September 2002
Job Character / Strategy
Industry Information Technology and Services
Experience
Auburn University Montgomery July 2013 - May 2015
Auburn University Montgomery September 2009 - December 2013
Primed Physicians May 2004 - February 2008
Coca Cola Montgomery March 2003 - January 2004
TeleTech September 2001 - September 2002
TeleTech April 1999 - September 2002
TeleTech August 1999 - September 2001
Skills
Outlook, Customer Service, Data Entry, Microsoft Office, Windows, Microsoft Excel, PowerPoint, Administrative..., Call Centers, Technical Support, Troubleshooting, Software Installation, Software Documentation, Networking, Help Desk Support, Testing, Event Planning, Microsoft Publisher, BMC Remedy, Editing, Software, Management, Nonprofits, Telephone Skills, Filing, Customer Satisfaction, Program Management, Access, Training, Visio, Public Speaking, Leadership, Microsoft Word, Research, Social Media, Active Directory, Microsoft Exchange, Project Management, Social Networking, Operating Systems, Windows 7
Education
Auburn University at Montgomery 2013 — 2017
Master’s Degree, English Language and Literature, General
Auburn University at Montgomery 2005 — 2012
B.S. Business Administration, Informations Systems and Decision Sciences
Auburn University Montgomery July 2013 - May 2015
Auburn University Montgomery September 2009 - December 2013
Primed Physicians May 2004 - February 2008
Coca Cola Montgomery March 2003 - January 2004
TeleTech September 2001 - September 2002
TeleTech April 1999 - September 2002
TeleTech August 1999 - September 2001
Skills
Outlook, Customer Service, Data Entry, Microsoft Office, Windows, Microsoft Excel, PowerPoint, Administrative..., Call Centers, Technical Support, Troubleshooting, Software Installation, Software Documentation, Networking, Help Desk Support, Testing, Event Planning, Microsoft Publisher, BMC Remedy, Editing, Software, Management, Nonprofits, Telephone Skills, Filing, Customer Satisfaction, Program Management, Access, Training, Visio, Public Speaking, Leadership, Microsoft Word, Research, Social Media, Active Directory, Microsoft Exchange, Project Management, Social Networking, Operating Systems, Windows 7
Education
Auburn University at Montgomery 2013 — 2017
Master’s Degree, English Language and Literature, General
Auburn University at Montgomery 2005 — 2012
B.S. Business Administration, Informations Systems and Decision Sciences
Anne Alcorn Anne Alcorn's TeleTech Experience October 2007 - July 2008
Job
Industry Higher Education
Experience
University of San Diego November 2008 - Present
TeleTech October 2007 - July 2008
Shoreway Animal Hospital June 1998 - June 2008
St. Jude Elementary School June 2004 - June 2007
Skills
Social Media, Customer Service, Social Media Marketing, Calendars and Scheduling, Website Maintenance, Purchasing & Inventory..., Microsoft Office, Symplicity CSM
Education
Auburn University 1987 — 1991
BS, Zoology
University of San Diego November 2008 - Present
TeleTech October 2007 - July 2008
Shoreway Animal Hospital June 1998 - June 2008
St. Jude Elementary School June 2004 - June 2007
Skills
Social Media, Customer Service, Social Media Marketing, Calendars and Scheduling, Website Maintenance, Purchasing & Inventory..., Microsoft Office, Symplicity CSM
Education
Auburn University 1987 — 1991
BS, Zoology
Alwin San Jose's TeleTech Experience October 2011 - August 2014
Job Recruitment/Sourcing and Marketing Professional
Industry Staffing and Recruiting
Experience
Fuhu Inc. August 2015 - Present
My Wireless March 2015 - August 2015
TeleTech October 2011 - August 2014
TeleTech April 2011 - October 2011
TeleTech January 2010 - June 2011
TeleTech March 2007 - December 2009
Universal Robina Corporation January 2006 - February 2007
Globe Telecom May 2004 - January 2006
Skills
Marketing Communications, Advertising, Management, Marketing Strategy, Customer Service, Social Media, Talent Acquisition, Project Planning, Public Relations, Training, Social Media Marketing, Project Management, Call Centers, Team Management, Interviews, Internal Communications, Outsourcing, Coaching, Marketing Management, Microsoft Office, Sourcing, Customer Satisfaction, Facebook, Negotiation, Lead Generation, Budgets, Time Management, Marketing, BPO, Event Management, Budgeting, Vendor Management, Excel, Mentoring, Recruiting, Human Resources, Leadership, Talent Management, Performance Management, Process Improvement, Media Planning, Online Marketing, Onboarding, Merchandising, Applicant Tracking..., Employee Engagement, Strategy
Education
Ateneo de Manila University 1999 — 2003
Bachelor of Arts, Interdisiplinary Studies
Miriam College 1998 — 1999
Bachelor of Arts, Communication Arts
Fuhu Inc. August 2015 - Present
My Wireless March 2015 - August 2015
TeleTech October 2011 - August 2014
TeleTech April 2011 - October 2011
TeleTech January 2010 - June 2011
TeleTech March 2007 - December 2009
Universal Robina Corporation January 2006 - February 2007
Globe Telecom May 2004 - January 2006
Skills
Marketing Communications, Advertising, Management, Marketing Strategy, Customer Service, Social Media, Talent Acquisition, Project Planning, Public Relations, Training, Social Media Marketing, Project Management, Call Centers, Team Management, Interviews, Internal Communications, Outsourcing, Coaching, Marketing Management, Microsoft Office, Sourcing, Customer Satisfaction, Facebook, Negotiation, Lead Generation, Budgets, Time Management, Marketing, BPO, Event Management, Budgeting, Vendor Management, Excel, Mentoring, Recruiting, Human Resources, Leadership, Talent Management, Performance Management, Process Improvement, Media Planning, Online Marketing, Onboarding, Merchandising, Applicant Tracking..., Employee Engagement, Strategy
Education
Ateneo de Manila University 1999 — 2003
Bachelor of Arts, Interdisiplinary Studies
Miriam College 1998 — 1999
Bachelor of Arts, Communication Arts
Kawanna Mangruen's TeleTech Experience October 2013 - Present
Job Insurance Agent at Liberty National Life Insurance Company
Industry Chemicals
Experience
TeleTech October 2013 - Present
Liberty National Life Insurance Company January 2013 - September 2013
BASF September 2008 - January 2013
Skills
Customer Service, Sales, Microsoft Office, Operations Management, Microsoft Word, Microsoft Excel, Inventory Management, Lotus Notes, Call Centers, Inventory Control, Data Entry, Access, Outlook, Inventory, Customer Experience, Retail, Shipping, Training, Warehousing, Spreadsheets, Logistics, Time Management, Six Sigma, Team Building, Direct Sales, Windows
Education
Athens State University 2010 — 2016
Bachelor of Science, Liberal Studies
John C Calhoun State Community College 1998 — 2001
Associate of Applied Science, Paralegal
TeleTech October 2013 - Present
Liberty National Life Insurance Company January 2013 - September 2013
BASF September 2008 - January 2013
Skills
Customer Service, Sales, Microsoft Office, Operations Management, Microsoft Word, Microsoft Excel, Inventory Management, Lotus Notes, Call Centers, Inventory Control, Data Entry, Access, Outlook, Inventory, Customer Experience, Retail, Shipping, Training, Warehousing, Spreadsheets, Logistics, Time Management, Six Sigma, Team Building, Direct Sales, Windows
Education
Athens State University 2010 — 2016
Bachelor of Science, Liberal Studies
John C Calhoun State Community College 1998 — 2001
Associate of Applied Science, Paralegal
Diane Gibbs Diane Gibbs's TeleTech Experience 1999 - August 2000
Job Designer | Educator | Host at The Design Recharge Show
Industry Design
Experience
The Design Recharge Show June 2012 - Present
University of South Alabama August 2003 - Present
little bird communications 2003 - Present
VCU+CARD Graphics Lab 2000 - 2002
TeleTech 1999 - August 2000
memory makers magazine 1997 - 1999
Skills
Adobe Creative Suite, Graphic Design, InDesign, Logo Design, Illustration, Brochures, Art Direction, Web Design, Illustrator, Layout, Creative Direction, Photography, Mac, Dreamweaver, Photoshop, Typography, Advertising, Wordpress, teaching, Higher Education, Social Media Marketing, social media, Social Media Education, video blogging, motivating others, Inspiring People, Creativity, mentoring, using analogies, listening to customers, Personal Branding, hand crafts, collage, Self Promotion, Motivational Speaking, publication design, creative problem solving, Problem Solving, Visual Communication, Academic Advising, Design Education, Teaching, Social Media, WordPress, Corporate Identity, Collage, Video Blogging, Creative Problem Solving, Corporate Branding, Posters
Education
Virginia Commonwealth University 2000 — 2003
m.f.a., visual communication
Auburn University 1991 — 1996
Bachelor of Fine Arts (BFA), Graphic Design
The Design Recharge Show June 2012 - Present
University of South Alabama August 2003 - Present
little bird communications 2003 - Present
VCU+CARD Graphics Lab 2000 - 2002
TeleTech 1999 - August 2000
memory makers magazine 1997 - 1999
Skills
Adobe Creative Suite, Graphic Design, InDesign, Logo Design, Illustration, Brochures, Art Direction, Web Design, Illustrator, Layout, Creative Direction, Photography, Mac, Dreamweaver, Photoshop, Typography, Advertising, Wordpress, teaching, Higher Education, Social Media Marketing, social media, Social Media Education, video blogging, motivating others, Inspiring People, Creativity, mentoring, using analogies, listening to customers, Personal Branding, hand crafts, collage, Self Promotion, Motivational Speaking, publication design, creative problem solving, Problem Solving, Visual Communication, Academic Advising, Design Education, Teaching, Social Media, WordPress, Corporate Identity, Collage, Video Blogging, Creative Problem Solving, Corporate Branding, Posters
Education
Virginia Commonwealth University 2000 — 2003
m.f.a., visual communication
Auburn University 1991 — 1996
Bachelor of Fine Arts (BFA), Graphic Design
Demetrious Day Demetrious Day's TeleTech Experience April 2012 - July 2013
Job Email Customer Service Representative at Sitel
Industry Consumer Services
Experience
Sitel March 2014 - Present
Alpine Access November 2013 - January 2014
TeleTech April 2012 - July 2013
Skills
Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Customer Service, Teamwork, Research, Time Management, Leadership, Data Entry
Education
Ashford University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Lillie B. Williamson High School 1998 — 2002
Diploma, Basic Studies
Sitel March 2014 - Present
Alpine Access November 2013 - January 2014
TeleTech April 2012 - July 2013
Skills
Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Customer Service, Teamwork, Research, Time Management, Leadership, Data Entry
Education
Ashford University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Lillie B. Williamson High School 1998 — 2002
Diploma, Basic Studies
Audrey Moore Audrey Moore's TeleTech Experience February 2001 - June 2004
Job Situational Writer at PenPoint Publications
Industry Writing and Editing
Experience
PenPoint Publications May 2013 - Present
"The Definition of Sexy" book January 2010 - Present
TeleTech February 2001 - June 2004
Skills
Writing, Drawing, Empowerment, Creative Writing, Website Development, Published Author, Music Lover, Love Of Learning, Personal Training, Social Networking, Content Development, Blogging
Education
Ashworth University 2011 — 2012
Certification, Personal Training, 4.0 G.P.A.
PenPoint Publications May 2013 - Present
"The Definition of Sexy" book January 2010 - Present
TeleTech February 2001 - June 2004
Skills
Writing, Drawing, Empowerment, Creative Writing, Website Development, Published Author, Music Lover, Love Of Learning, Personal Training, Social Networking, Content Development, Blogging
Education
Ashworth University 2011 — 2012
Certification, Personal Training, 4.0 G.P.A.
Rick Faison's TeleTech Experience December 2012 - May 2015
Job
Industry Financial Services
Experience
First Service Networks May 2015 - Present
TeleTech December 2012 - May 2015
The Home Depot December 2011 - September 2012
DFG Bancorp August 2008 - September 2011
First Lincoln Capital February 2006 - January 2008
Skills
Customer Service, Leadership, Management, Sales, Training, Outlook, Retail, Microsoft Office, Data Entry, Time Management
Education
Ashford University 2011 — 2015
Bachelor of Arts (B.A.), Accounting and Finance, 3.56
Grossmont College 1993 — 1994
None, Computer and Information Sciences and Support Services
Mira Mesa High School 1990 — 1993
Diploma, General Studies, 2.75
First Service Networks May 2015 - Present
TeleTech December 2012 - May 2015
The Home Depot December 2011 - September 2012
DFG Bancorp August 2008 - September 2011
First Lincoln Capital February 2006 - January 2008
Skills
Customer Service, Leadership, Management, Sales, Training, Outlook, Retail, Microsoft Office, Data Entry, Time Management
Education
Ashford University 2011 — 2015
Bachelor of Arts (B.A.), Accounting and Finance, 3.56
Grossmont College 1993 — 1994
None, Computer and Information Sciences and Support Services
Mira Mesa High School 1990 — 1993
Diploma, General Studies, 2.75
Brittney Odom's TeleTech Experience September 2014 - Present
Job Product Support, Intuit, TeleTech
Industry Computer Software
Experience
TeleTech September 2014 - Present
Dollar General May 2014 - September 2014
Express Employment Professionals August 2013 - February 2014
Skills
Customer Service, Customer Support, Hospitality, Distribution, Coordinators, Nonprofits, Cashiering, Medicare Prescription..., Administrative..., UPS Shipping, Shipping & Receiving, Creative Writing, Text Editing, Clerical Skills, Telecommunications, Telephone Skills, Volunteer Recruiting
Education
Bethel University, College of Professional Studies 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Business Management
Harrison College 2007 — 2010
Associate of Science (AS), Business Management
TeleTech September 2014 - Present
Dollar General May 2014 - September 2014
Express Employment Professionals August 2013 - February 2014
Skills
Customer Service, Customer Support, Hospitality, Distribution, Coordinators, Nonprofits, Cashiering, Medicare Prescription..., Administrative..., UPS Shipping, Shipping & Receiving, Creative Writing, Text Editing, Clerical Skills, Telecommunications, Telephone Skills, Volunteer Recruiting
Education
Bethel University, College of Professional Studies 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Business Management
Harrison College 2007 — 2010
Associate of Science (AS), Business Management
Shawn Bliss/Ayers's TeleTech Experience August 2015 - Present
Job Senior IT Project Manager at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech August 2015 - Present
Qualfon October 2003 - Present
TeleTech 2015 - 2015
TeleTech 2015 - 2015
Qualfon August 2006 - October 2009
Qualfon August 2003 - October 2006
Wiener West Group, IncW W G June 1999 - September 2002
Skills
Management, Customer Retention, Project Planning, Contact Centers, Performance Management, Security, Avaya, Customer Service, Process Management, Team Leadership, MS Project, Team Management, Sales, Team Building, Microsoft Office, Cross-functional Team..., Technical Support, Business Analysis, Sales Management, Coaching, PCI DSS, Leadership Development, Project Management, Operating Budgets, Process Implementation, Account Management, Strategic Planning, eWFM, Salesforce.com..., Vendor Management..., Avaya IP Telephony, Metrics, Five9, Quality Assurance, New Hires, Usability Testing, Test Management, Process Improvement, One Page Project Manager, OnviSource, TDI, Six Sigma, Cisco VoIP, Build Strong..., Outsourcing, Client Integration, Compliance, Operations Management, Vendor Management, Test Planning
Education
Global Leadership College 2013 — 2013
Certification, Information Technology Project Management, 4.0
Parks Community Collage - Criminal Justices 2002 — 2003
Criminology
Art Institute of Colorado 1999 — 2002
Industrial Design
Rocky Mountain High School 1996 — 1999
Excelled; arts, computer; sociology; psychology
TeleTech August 2015 - Present
Qualfon October 2003 - Present
TeleTech 2015 - 2015
TeleTech 2015 - 2015
Qualfon August 2006 - October 2009
Qualfon August 2003 - October 2006
Wiener West Group, IncW W G June 1999 - September 2002
Skills
Management, Customer Retention, Project Planning, Contact Centers, Performance Management, Security, Avaya, Customer Service, Process Management, Team Leadership, MS Project, Team Management, Sales, Team Building, Microsoft Office, Cross-functional Team..., Technical Support, Business Analysis, Sales Management, Coaching, PCI DSS, Leadership Development, Project Management, Operating Budgets, Process Implementation, Account Management, Strategic Planning, eWFM, Salesforce.com..., Vendor Management..., Avaya IP Telephony, Metrics, Five9, Quality Assurance, New Hires, Usability Testing, Test Management, Process Improvement, One Page Project Manager, OnviSource, TDI, Six Sigma, Cisco VoIP, Build Strong..., Outsourcing, Client Integration, Compliance, Operations Management, Vendor Management, Test Planning
Education
Global Leadership College 2013 — 2013
Certification, Information Technology Project Management, 4.0
Parks Community Collage - Criminal Justices 2002 — 2003
Criminology
Art Institute of Colorado 1999 — 2002
Industrial Design
Rocky Mountain High School 1996 — 1999
Excelled; arts, computer; sociology; psychology
Jannette (Andrews) Matula Jannette (Andrews) Matula's TeleTech Experience April 2012 - July 2014
Job Experienced Global Mobility Professional
Industry Outsourcing/Offshoring
Experience
Rocky Mountain Relocation Council December 2014 - Present
TRC Global Solutions, Inc. July 2014 - Present
TeleTech April 2012 - July 2014
CH2M HILL July 2011 - April 2012
Graebel Companies January 2009 - May 2010
Graebel Companies August 2007 - December 2008
Graebel Companies January 2006 - August 2007
Prudential Financial April 2004 - December 2005
Agilent Technologies April 2000 - January 2004
Hewlett-Packard July 1997 - April 2000
Skills
Global Mobility, Expatriate Management, International..., Global Immigration, HR Consulting, Leadership, Global Compensation, Expatriate Tax, Vendor Management, International Shipping, Payroll, Process Improvement, Onboarding, Training, Program Management, Customer Service, Contract Negotiation, Project Management, Negotiation, Coaching, Cross-functional Team..., Employee Benefits, Software Documentation
Education
Binghamton University 1991 — 1994
BA, Spanish and Political Science
Hofstra University 1990 — 1991
Spanish
Fort Hays State University 2002 — 2003
Project Management
Newark Valley High
Rocky Mountain Relocation Council December 2014 - Present
TRC Global Solutions, Inc. July 2014 - Present
TeleTech April 2012 - July 2014
CH2M HILL July 2011 - April 2012
Graebel Companies January 2009 - May 2010
Graebel Companies August 2007 - December 2008
Graebel Companies January 2006 - August 2007
Prudential Financial April 2004 - December 2005
Agilent Technologies April 2000 - January 2004
Hewlett-Packard July 1997 - April 2000
Skills
Global Mobility, Expatriate Management, International..., Global Immigration, HR Consulting, Leadership, Global Compensation, Expatriate Tax, Vendor Management, International Shipping, Payroll, Process Improvement, Onboarding, Training, Program Management, Customer Service, Contract Negotiation, Project Management, Negotiation, Coaching, Cross-functional Team..., Employee Benefits, Software Documentation
Education
Binghamton University 1991 — 1994
BA, Spanish and Political Science
Hofstra University 1990 — 1991
Spanish
Fort Hays State University 2002 — 2003
Project Management
Newark Valley High
shannon clanton shannon clanton's TeleTech Experience August 2014 - Present
Job leadership
Industry Consumer Services
Experience
TeleTech August 2014 - Present
Clanton Remodeling January 2000 - Present
Arkansas State University-Mountain Home June 2009 - December 2011
Skills
PowerPoint, Public Speaking, Social Networking, Teaching, Customer Service, Strategic Planning, Microsoft Office, Leadership Development, Microsoft Excel, Microsoft Word, Small Business, Curriculum Development, Telephone Skills, Landscaping, Student Affairs, Teamwork, Windows, Time Management, Organizational..., Creative Writing, Data Analysis, Research, Data Entry
Education
Arkansas State University 2010 — 2012
Bachelor's Degree, Education, mid-level
Arkansas State University-Mountain Home 2008 — 2010
Associate's Degree, General & Education
TeleTech August 2014 - Present
Clanton Remodeling January 2000 - Present
Arkansas State University-Mountain Home June 2009 - December 2011
Skills
PowerPoint, Public Speaking, Social Networking, Teaching, Customer Service, Strategic Planning, Microsoft Office, Leadership Development, Microsoft Excel, Microsoft Word, Small Business, Curriculum Development, Telephone Skills, Landscaping, Student Affairs, Teamwork, Windows, Time Management, Organizational..., Creative Writing, Data Analysis, Research, Data Entry
Education
Arkansas State University 2010 — 2012
Bachelor's Degree, Education, mid-level
Arkansas State University-Mountain Home 2008 — 2010
Associate's Degree, General & Education
Nastacha Johnson Nastacha Johnson's TeleTech Experience September 2013 - March 2014
Job Field Service Representative at IRi ISG, Inc.
Industry Telecommunications
Experience
IRI June 2015 - Present
Lawrence Merchandising Services February 2015 - Present
TNG – A Division of the Jim Pattison Group December 2014 - Present
American Greetings June 2014 - November 2014
Working Solutions March 2014 - May 2014
TeleTech September 2013 - March 2014
LiveOps October 2005 - September 2013
CSSi November 2011 - August 2013
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Social Networking, Customer Satisfaction, Outlook, Call Centers, Telephone Skills, Research, Windows, Public Relations, Sales, Software Documentation, Training, Team Building, Marketing
Education
Atlantic Technical Center 1988 — 1989
Data Entry
IRI June 2015 - Present
Lawrence Merchandising Services February 2015 - Present
TNG – A Division of the Jim Pattison Group December 2014 - Present
American Greetings June 2014 - November 2014
Working Solutions March 2014 - May 2014
TeleTech September 2013 - March 2014
LiveOps October 2005 - September 2013
CSSi November 2011 - August 2013
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Social Networking, Customer Satisfaction, Outlook, Call Centers, Telephone Skills, Research, Windows, Public Relations, Sales, Software Documentation, Training, Team Building, Marketing
Education
Atlantic Technical Center 1988 — 1989
Data Entry
Sean Mower Sean Mower's TeleTech Experience November 2014 - Present
Job Team Lead at TeleTech
Industry Telecommunications
Experience
TeleTech November 2014 - Present
TeleTech November 2013 - Present
Kay Jewelers July 2012 - February 2013
Fur and Rug Gallerys of Macy's January 2012 - April 2012
Extreme Recycling Inc. April 2011 - September 2011
Laird Noller Ford 2007 - 2009
Skills
Sales Operations, CompTIA A+ Certification, Wireless Networking, Windows 7, Troubleshooting, Servers, Networking, DNS, DHCP, TCP/IP, Hardware, Laptops, Routers, Security, Windows, Remote Desktop, Wireless, Microsoft SQL Server, Technical Support, VMware, Cisco Technologies, Salesforce.com, Team Leadership, Testing, Training, Customer Service, Customer Satisfaction, Telecommunications
Education
Rasmussen College-Minnesota 2014 — 2015
Associate's Degree, Web Programming
Wichita Technical Institute 2013 — 2013
Computer Science, 3.75
Baker University 2009 — 2009
TeleTech November 2014 - Present
TeleTech November 2013 - Present
Kay Jewelers July 2012 - February 2013
Fur and Rug Gallerys of Macy's January 2012 - April 2012
Extreme Recycling Inc. April 2011 - September 2011
Laird Noller Ford 2007 - 2009
Skills
Sales Operations, CompTIA A+ Certification, Wireless Networking, Windows 7, Troubleshooting, Servers, Networking, DNS, DHCP, TCP/IP, Hardware, Laptops, Routers, Security, Windows, Remote Desktop, Wireless, Microsoft SQL Server, Technical Support, VMware, Cisco Technologies, Salesforce.com, Team Leadership, Testing, Training, Customer Service, Customer Satisfaction, Telecommunications
Education
Rasmussen College-Minnesota 2014 — 2015
Associate's Degree, Web Programming
Wichita Technical Institute 2013 — 2013
Computer Science, 3.75
Baker University 2009 — 2009
Alexia Sapp Alexia Sapp's TeleTech Experience February 2007 - June 2008
Job Technical Support at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services February 2012 - Present
T-Mobile June 2008 - December 2011
TeleTech February 2007 - June 2008
Skills
Call Center, Technical Support, Workforce Management, Customer Satisfaction, Coaching, Call Centers, Leadership, Contact Centers, Customer Experience, Customer Retention, Time Management, Telecommunications, Training, Vendor Management, Avaya
Education
Augusta State University 2001 — 2004
Sutherland Global Services February 2012 - Present
T-Mobile June 2008 - December 2011
TeleTech February 2007 - June 2008
Skills
Call Center, Technical Support, Workforce Management, Customer Satisfaction, Coaching, Call Centers, Leadership, Contact Centers, Customer Experience, Customer Retention, Time Management, Telecommunications, Training, Vendor Management, Avaya
Education
Augusta State University 2001 — 2004
Grace Rajaretnam Grace Rajaretnam's TeleTech Experience January 2007 - May 2007
Job Assistant Program Coordinator at The Salvation Army Centre of Hope
Industry Retail
Experience
The Salvation Army Centre of Hope October 2013 - Present
Starbucks September 2010 - Present
STARBUCKS COFFEE CANADA April 2009 - September 2010
STARBUCKS COFFEE CANADA December 2008 - April 2009
STARBUCKS COFFEE CANADA July 2007 - December 2008
TeleTech January 2007 - May 2007
Walmart October 2006 - January 2007
Skills
Administration, Sales Management, Photography, Customer Service, Sales, Management, Inventory Management, Retail, Merchandising, POS, Loss Prevention, Customer Satisfaction, Retail Sales, Store Management, Time Management, Visual Merchandising, Process Scheduler, Profit, Microsoft Excel
Education
Avinashilingam Institute for Home Science and Higher Education for Women 2000 — 2004
B. E., Biomedical Instrumentation
The Salvation Army Centre of Hope October 2013 - Present
Starbucks September 2010 - Present
STARBUCKS COFFEE CANADA April 2009 - September 2010
STARBUCKS COFFEE CANADA December 2008 - April 2009
STARBUCKS COFFEE CANADA July 2007 - December 2008
TeleTech January 2007 - May 2007
Walmart October 2006 - January 2007
Skills
Administration, Sales Management, Photography, Customer Service, Sales, Management, Inventory Management, Retail, Merchandising, POS, Loss Prevention, Customer Satisfaction, Retail Sales, Store Management, Time Management, Visual Merchandising, Process Scheduler, Profit, Microsoft Excel
Education
Avinashilingam Institute for Home Science and Higher Education for Women 2000 — 2004
B. E., Biomedical Instrumentation
Carl Nichols Carl Nichols's TeleTech Experience August 2011 - September 2011
Job Senior Account Executive at Computec Technical Solutions, Inc
Industry Information Technology and Services
Experience
Computec Technical Solutions, Inc December 2014 - Present
Canon-Macmillan School District October 2014 - December 2014
Little Caesars Pizza January 2014 - September 2014
Walmart November 2009 - September 2012
Holiday Inn Express June 2012 - August 2012
TeleTech August 2011 - September 2011
Skills
Information Technology, Customer Service, Hotel Administration, Newspapers, Management, Team Leadership, Troubleshooting, Training, Sales, Microsoft Office, Customer Satisfaction, Teamwork, Inventory Management, Active Directory, Team Building, Time Management, Microsoft Word, Strategy, Retail, Windows Server, Project Management, Problem Solving, Telecommunications, Leadership, PowerPoint, Employee Training, Security, Networking, Databases, IT Management, Software Installation, Consulting
Education
Ashford University 2015 — 2019
Bachelor’s Degree, Education Studies, Undergraduate
Penn Commercial Business/Technical School 2013 — 2014
Associate's Degree, Network Administration/Information Technology, 3.77 GPA
The Pennsylvaina Cyber Charter School 2008 — 2010
High School, General Studies, Received Diploma (3.6 GPA)
Monessen High School 2007 — 2008
High School, General Studies
Computec Technical Solutions, Inc December 2014 - Present
Canon-Macmillan School District October 2014 - December 2014
Little Caesars Pizza January 2014 - September 2014
Walmart November 2009 - September 2012
Holiday Inn Express June 2012 - August 2012
TeleTech August 2011 - September 2011
Skills
Information Technology, Customer Service, Hotel Administration, Newspapers, Management, Team Leadership, Troubleshooting, Training, Sales, Microsoft Office, Customer Satisfaction, Teamwork, Inventory Management, Active Directory, Team Building, Time Management, Microsoft Word, Strategy, Retail, Windows Server, Project Management, Problem Solving, Telecommunications, Leadership, PowerPoint, Employee Training, Security, Networking, Databases, IT Management, Software Installation, Consulting
Education
Ashford University 2015 — 2019
Bachelor’s Degree, Education Studies, Undergraduate
Penn Commercial Business/Technical School 2013 — 2014
Associate's Degree, Network Administration/Information Technology, 3.77 GPA
The Pennsylvaina Cyber Charter School 2008 — 2010
High School, General Studies, Received Diploma (3.6 GPA)
Monessen High School 2007 — 2008
High School, General Studies
Rob Grealis Rob Grealis's TeleTech Experience November 2012 - August 2013
Job Technical Trainer & IT Support Specialist
Industry Computer Networking
Experience
Northcoast Shared Services Alliance November 2014 - Present
Robert Half Technology August 2015 - September 2015
TeleTech November 2012 - August 2013
Angel L Cich and Associates March 2013 - May 2013
Skills
Teaching, Event Planning, Writing, Curriculum Development, Communication Skills, Technology, Human Resources, Direct Sales, Marketing, Development Of Employees, Development & delivery..., Development Of..., Customer Service, Newsletters, Curriculum Design, Organizational..., Instructional Design, Technical Writing, Staff Development, E-Learning, Public Speaking, Needs Analysis, Employee Training, Educational Technology, Resume Writing, Workshop Facilitation, Coaching, Leadership, Leadership Development, Team Building, Conflict Resolution, Career Counseling, Training Delivery, Stress Management, Higher Education, Career Development, Training, Social Networking, Hands-on Training, Adult Education, Program Development, Nonprofits, Editing, Personal Development, Social Media, Organizational..., Interviews, Motivational Speaking, Public Relations, Meditation
Education
University of Phoenix 2015 — 2016
Certificate in Cisco Networking, Computer Systems Networking and Telecommunications
Cleveland State University 2003 — 2005
Masters of Education, Special Education
Ashland University 1993 — 1996
Bachelor of Arts, Public Communications
Mercyhurst College 1992 — 1993
Bachelor of Arts (B.A.), Public Communications
Bay High School 1988 — 1992
Diploma
Northcoast Shared Services Alliance November 2014 - Present
Robert Half Technology August 2015 - September 2015
TeleTech November 2012 - August 2013
Angel L Cich and Associates March 2013 - May 2013
Skills
Teaching, Event Planning, Writing, Curriculum Development, Communication Skills, Technology, Human Resources, Direct Sales, Marketing, Development Of Employees, Development & delivery..., Development Of..., Customer Service, Newsletters, Curriculum Design, Organizational..., Instructional Design, Technical Writing, Staff Development, E-Learning, Public Speaking, Needs Analysis, Employee Training, Educational Technology, Resume Writing, Workshop Facilitation, Coaching, Leadership, Leadership Development, Team Building, Conflict Resolution, Career Counseling, Training Delivery, Stress Management, Higher Education, Career Development, Training, Social Networking, Hands-on Training, Adult Education, Program Development, Nonprofits, Editing, Personal Development, Social Media, Organizational..., Interviews, Motivational Speaking, Public Relations, Meditation
Education
University of Phoenix 2015 — 2016
Certificate in Cisco Networking, Computer Systems Networking and Telecommunications
Cleveland State University 2003 — 2005
Masters of Education, Special Education
Ashland University 1993 — 1996
Bachelor of Arts, Public Communications
Mercyhurst College 1992 — 1993
Bachelor of Arts (B.A.), Public Communications
Bay High School 1988 — 1992
Diploma
Kylie Ericson's TeleTech Experience November 2001 - March 2004
Job Inside Territory Manager at Hill's Pet Nutrition
Industry Consumer Goods
Experience
Hill's Pet Nutrition June 2007 - Present
Alltel Wireless March 2004 - June 2007
TeleTech November 2001 - March 2004
Skills
Multi-line Phone, Sales, Management, Microsoft Excel, PowerPoint, CRM, Microsoft Office, Lotus Notes, Training, Product Launch, Direct Sales, Sales Process, Forecasting, Account Management, Customer Service, Cross-functional Team..., Customer Satisfaction, Inventory Management, Leadership, Marketing, Marketing Strategy, Merchandising, Negotiation, Process Improvement, SAP, Sales Management, Sales Operations, Team Building, Team Leadership
Education
Baker University 2009 — 2013
Bachelor of Business Administration (BBA), International Business
Baker University 2009 — 2011
Associate of Arts (AA), Business Administration and Management, General
Hill's Pet Nutrition June 2007 - Present
Alltel Wireless March 2004 - June 2007
TeleTech November 2001 - March 2004
Skills
Multi-line Phone, Sales, Management, Microsoft Excel, PowerPoint, CRM, Microsoft Office, Lotus Notes, Training, Product Launch, Direct Sales, Sales Process, Forecasting, Account Management, Customer Service, Cross-functional Team..., Customer Satisfaction, Inventory Management, Leadership, Marketing, Marketing Strategy, Merchandising, Negotiation, Process Improvement, SAP, Sales Management, Sales Operations, Team Building, Team Leadership
Education
Baker University 2009 — 2013
Bachelor of Business Administration (BBA), International Business
Baker University 2009 — 2011
Associate of Arts (AA), Business Administration and Management, General
Carrie Freistuhler Carrie Freistuhler's TeleTech Experience September 2010 - December 2011
Job Customer Service Professional with Extensive Case Management Experience
Industry Telecommunications
Experience
TeleTech September 2010 - December 2011
Berea Children's Home & Family Services March 1997 - February 1999
Skills
Arbitration, Interviews
Education
Baldwin-Wallace College 1991 — 1997
Bachelor of Arts (B.A.), Sociology
Whittier Elementary School
TeleTech September 2010 - December 2011
Berea Children's Home & Family Services March 1997 - February 1999
Skills
Arbitration, Interviews
Education
Baldwin-Wallace College 1991 — 1997
Bachelor of Arts (B.A.), Sociology
Whittier Elementary School
J Julius's TeleTech Experience 2012 - 2013
Job Digital Marketing Consultant at Best Western International
Industry Marketing and Advertising
Experience
Best Western International October 2013 - Present
TeleTech 2012 - 2013
Darden Restaurants January 2012 - July 2012
El Paso BBQ August 2006 - September 2007
Kantar Operations January 2006 - August 2006
Skills
Copywriting, Creative Concept..., Web Design, Graphic Design, Brand Development, Presenter, Direct Sales, Social Media, Advertising, Social Media Marketing, Digital Marketing, Online Advertising, Online Marketing, Customer Service, SEO, Adobe Creative Suite, Social Networking
Education
Art Institute of Phoenix 2009 — 2012
Bachelors of Arts, Advertising
Glendale Community College
Fine Arts
Best Western International October 2013 - Present
TeleTech 2012 - 2013
Darden Restaurants January 2012 - July 2012
El Paso BBQ August 2006 - September 2007
Kantar Operations January 2006 - August 2006
Skills
Copywriting, Creative Concept..., Web Design, Graphic Design, Brand Development, Presenter, Direct Sales, Social Media, Advertising, Social Media Marketing, Digital Marketing, Online Advertising, Online Marketing, Customer Service, SEO, Adobe Creative Suite, Social Networking
Education
Art Institute of Phoenix 2009 — 2012
Bachelors of Arts, Advertising
Glendale Community College
Fine Arts
Melvin Goodrum Melvin Goodrum's TeleTech Experience January 2001 - September 2002
Job President of Caliber Fitness International
Industry Health, Wellness and Fitness
Experience
Advocare May 2010 - Present
Caliber Fitness Solutions January 2001 - Present
LegalShield, Independent Associate March 2005 - August 2008
Alltel Wireless October 2003 - August 2007
American Services, Inc. May 1999 - July 2007
TeleTech January 2001 - September 2002
IKON Office Solutions January 1999 - April 2000
Montgomery Ward September 1995 - August 1997
Skills
Nutrition, Health, Fitness, Supplements, Wellness, Wellness Coaching, Home Based Business, Personal Training, Fitness Training, Sports Nutrition, Nutritional Counseling, Strength Training, Weight, Weight Management, Coaching
Education
Ashworth College
Undergraduate Certificate, Health/Health Care Administration/Management, 4.0
Ashworth College 2009 — 2010
Diploma, Fitness & Exercise, 4.0
ITT Technical Institute-Greenville 1998 — 1999
Clyde A.Erwin High School 1991 — 1995
Diploma
Advocare May 2010 - Present
Caliber Fitness Solutions January 2001 - Present
LegalShield, Independent Associate March 2005 - August 2008
Alltel Wireless October 2003 - August 2007
American Services, Inc. May 1999 - July 2007
TeleTech January 2001 - September 2002
IKON Office Solutions January 1999 - April 2000
Montgomery Ward September 1995 - August 1997
Skills
Nutrition, Health, Fitness, Supplements, Wellness, Wellness Coaching, Home Based Business, Personal Training, Fitness Training, Sports Nutrition, Nutritional Counseling, Strength Training, Weight, Weight Management, Coaching
Education
Ashworth College
Undergraduate Certificate, Health/Health Care Administration/Management, 4.0
Ashworth College 2009 — 2010
Diploma, Fitness & Exercise, 4.0
ITT Technical Institute-Greenville 1998 — 1999
Clyde A.Erwin High School 1991 — 1995
Diploma
Chris M. Smith, MBA's TeleTech Experience October 2003 - April 2004
Job Senior Account Executive at Sprint
Industry Telecommunications
Experience
Sprint April 2013 - Present
AxelaCare Health Solutions June 2011 - April 2013
Career Athletes June 2010 - May 2011
College Coaches Network June 2008 - June 2010
Perfect Commerce LLC September 2005 - March 2008
Cintas August 2004 - September 2005
TeleTech October 2003 - April 2004
Sprint Corp. 2001 - 2002
Sprint Corp. 1997 - 2001
Gateway Computers 1995 - 1997
Skills
Workforce Management, Offshoring, Account Management, Sales, Contact Center..., Strategic Planning, Sales Management, Relationship Management, Marketing, New Business Development, Customer Service, Direct Sales, Vendor Management, Start-ups, Executive Management, Talent Acquisition, Contract Negotiation, Project Management, Management
Education
Baker University 1999 — 2001
MBA, Business
University of Notre Dame 1981 — 1985
BA, Liberal Studies
Sprint April 2013 - Present
AxelaCare Health Solutions June 2011 - April 2013
Career Athletes June 2010 - May 2011
College Coaches Network June 2008 - June 2010
Perfect Commerce LLC September 2005 - March 2008
Cintas August 2004 - September 2005
TeleTech October 2003 - April 2004
Sprint Corp. 2001 - 2002
Sprint Corp. 1997 - 2001
Gateway Computers 1995 - 1997
Skills
Workforce Management, Offshoring, Account Management, Sales, Contact Center..., Strategic Planning, Sales Management, Relationship Management, Marketing, New Business Development, Customer Service, Direct Sales, Vendor Management, Start-ups, Executive Management, Talent Acquisition, Contract Negotiation, Project Management, Management
Education
Baker University 1999 — 2001
MBA, Business
University of Notre Dame 1981 — 1985
BA, Liberal Studies
Angela Ramey Angela Ramey's TeleTech Experience September 2005 - October 2009
Job Work Force Managment Analyst
Industry Outsourcing/Offshoring
Experience
Concentrix November 2011 - Present
Outback Steakhouse December 2005 - December 2010
TeleTech September 2005 - October 2009
Skills
Call Centers, Workforce Management, Team Management, Customer Satisfaction, Operations Management, Customer Experience, SLA, Process Improvement, Contact Centers, Customer Service, Management, Account Management, Leadership, Sales, Team Building, Team Leadership, Time Management, Training
Education
Ashford University 2010 — 2012
BA Service Management, Hospitality Administration/Management
Concentrix November 2011 - Present
Outback Steakhouse December 2005 - December 2010
TeleTech September 2005 - October 2009
Skills
Call Centers, Workforce Management, Team Management, Customer Satisfaction, Operations Management, Customer Experience, SLA, Process Improvement, Contact Centers, Customer Service, Management, Account Management, Leadership, Sales, Team Building, Team Leadership, Time Management, Training
Education
Ashford University 2010 — 2012
BA Service Management, Hospitality Administration/Management
Mary Gieben (Solomon) Kerr Mary Gieben (Solomon) Kerr's TeleTech Experience 2008 - 2009
Job HR Manager at Flat Planet Pty Ltd
Industry Outsourcing/Offshoring
Experience
Flat Planet February 2012 - Present
Megateam - Megaupload 2009 - January 2012
Container Bridge Philippines 2009 - 2009
TeleTech 2008 - 2009
Dorothy Perkins, Arcadia Ltd 2008 - 2008
C&E Publishing 2007 - 2008
AMA Group of Companies 2006 - 2007
Skills
Talent Acquisition, Screening, Technical Recruiting, Applicant Tracking..., Recruiting, IT Recruitment, Screening Resumes, Benefits Negotiation, Onboarding, Employee Engagement, Employee Relations, HR Policies, HRIS, Internet Recruiting, Sourcing, Employer Branding, Talent Management, HR Consulting, Cold Calling, Human Resources, Business Development, BPO, Executive Search, Recruitment Advertising, Personnel Management, Taleo, Contract Recruitment, College Recruiting, Temporary Placement
Education
Ateneo Graduate School of Business 2013 — 2015
Master of Business Administration (M.B.A.)
University of Santo Tomas
Master's degree, Human Resource Management
Flat Planet February 2012 - Present
Megateam - Megaupload 2009 - January 2012
Container Bridge Philippines 2009 - 2009
TeleTech 2008 - 2009
Dorothy Perkins, Arcadia Ltd 2008 - 2008
C&E Publishing 2007 - 2008
AMA Group of Companies 2006 - 2007
Skills
Talent Acquisition, Screening, Technical Recruiting, Applicant Tracking..., Recruiting, IT Recruitment, Screening Resumes, Benefits Negotiation, Onboarding, Employee Engagement, Employee Relations, HR Policies, HRIS, Internet Recruiting, Sourcing, Employer Branding, Talent Management, HR Consulting, Cold Calling, Human Resources, Business Development, BPO, Executive Search, Recruitment Advertising, Personnel Management, Taleo, Contract Recruitment, College Recruiting, Temporary Placement
Education
Ateneo Graduate School of Business 2013 — 2015
Master of Business Administration (M.B.A.)
University of Santo Tomas
Master's degree, Human Resource Management
Rose Pippen Rose Pippen's TeleTech Experience August 2012 - March 2013
Job Operational Support Specialist at Seldon Systems
Industry Computer Networking
Experience
Seldon Systems July 2014 - Present
Godby Road Recreational Center May 2011 - Present
Pippen PC Repairs December 2010 - Present
TeleTech August 2012 - March 2013
Comcast Cable September 2009 - February 2011
HomeTrust Mortgage May 2008 - March 2010
Cotton State Mortgage/Allstate Lending Inc January 2001 - May 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Teaching, HTML, Packet Tracer, Window Server 2008, SharePoint, CompTIA, Java, Technical Support, VMware, OPNET, Frame Relay, Residential Mortgages, Mortgage Processor, Mortgage Servicing, Sales Operations, Training, Network Administration, Network Security, Analysis, Troubleshooting, Operating Systems, Databases, Windows 7, Software Documentation, Computer Hardware, XP, Networking, Access, Visio, Software Installation, Security, Windows Server, Help Desk Support, Team Leadership, Customer Satisfaction, SQL, Visual Basic, Technical Writing, Testing, Leadership
Education
DeVry University-Georgia 2012 — 2013
Bachelor's Degree, Computer Systems Networking and Telecommunications, 3.7 out of 4 ( Graduated Magna Cum Lauda )
Atlanta Metropolitan College 2009 — 2011
Associate of Science (A.S.), Computer and Information Sciences and Support Services, 3.4
Seldon Systems July 2014 - Present
Godby Road Recreational Center May 2011 - Present
Pippen PC Repairs December 2010 - Present
TeleTech August 2012 - March 2013
Comcast Cable September 2009 - February 2011
HomeTrust Mortgage May 2008 - March 2010
Cotton State Mortgage/Allstate Lending Inc January 2001 - May 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Teaching, HTML, Packet Tracer, Window Server 2008, SharePoint, CompTIA, Java, Technical Support, VMware, OPNET, Frame Relay, Residential Mortgages, Mortgage Processor, Mortgage Servicing, Sales Operations, Training, Network Administration, Network Security, Analysis, Troubleshooting, Operating Systems, Databases, Windows 7, Software Documentation, Computer Hardware, XP, Networking, Access, Visio, Software Installation, Security, Windows Server, Help Desk Support, Team Leadership, Customer Satisfaction, SQL, Visual Basic, Technical Writing, Testing, Leadership
Education
DeVry University-Georgia 2012 — 2013
Bachelor's Degree, Computer Systems Networking and Telecommunications, 3.7 out of 4 ( Graduated Magna Cum Lauda )
Atlanta Metropolitan College 2009 — 2011
Associate of Science (A.S.), Computer and Information Sciences and Support Services, 3.4
Adrian Smith, MBA Adrian Smith, MBA's TeleTech Experience December 2013 - November 2014
Job Claims Adjustment Specialist
Industry Insurance
Experience
UnitedHealth Group August 2015 - Present
UnitedHealth Group November 2014 - Present
Kitsy Lane January 2013 - December 2014
Hamilton Relay April 2014 - November 2014
TeleTech December 2013 - November 2014
Blue Cross Blue Shield of Louisiana May 2010 - August 2013
Entergy January 2008 - May 2010
Convergys February 2006 - March 2008
Skills
customer service, Medical Billing, Medical Terminology, Medical Coding, Data Entry, Insurance, Spreadsheets, Telephone Skills, Access, Health Insurance, Call Centers, Microsoft Excel, Microsoft Word, Healthcare, Time Management, Microsoft Office 2007, Teamwork, PowerPoint, Microsoft Office, Employee Benefits, Customer Retention, Analysis, HIPAA, Medicare, Leadership, Accounts Receivable, Accounts Payable, Outlook, Process Improvement, Software Documentation, Customer Service, Office Management, Training, Customer Experience, Team Leadership, Sales, Claim, Technical Support, Public Speaking, Project Management, Research, Fundraising, Conflict Resolution, Social Networking, 10 Key, PeopleSoft, Databases, Team Building, Strategic Planning, Event Planning
Education
Ashford University 2011 — 2012
Master of Business Administration (M.B.A.), project management
Ashford University 2007 — 2009
Bachelor of Arts (B.A.), Health/Health Care Administration/Management
Stratford career institute 2006 — 2007
Medical billing specialist, Medical billing and coding
Southern University and Agricultural and Mechanical College at Baton Rouge 1999 — 2007
Nursing, psychology
UnitedHealth Group August 2015 - Present
UnitedHealth Group November 2014 - Present
Kitsy Lane January 2013 - December 2014
Hamilton Relay April 2014 - November 2014
TeleTech December 2013 - November 2014
Blue Cross Blue Shield of Louisiana May 2010 - August 2013
Entergy January 2008 - May 2010
Convergys February 2006 - March 2008
Skills
customer service, Medical Billing, Medical Terminology, Medical Coding, Data Entry, Insurance, Spreadsheets, Telephone Skills, Access, Health Insurance, Call Centers, Microsoft Excel, Microsoft Word, Healthcare, Time Management, Microsoft Office 2007, Teamwork, PowerPoint, Microsoft Office, Employee Benefits, Customer Retention, Analysis, HIPAA, Medicare, Leadership, Accounts Receivable, Accounts Payable, Outlook, Process Improvement, Software Documentation, Customer Service, Office Management, Training, Customer Experience, Team Leadership, Sales, Claim, Technical Support, Public Speaking, Project Management, Research, Fundraising, Conflict Resolution, Social Networking, 10 Key, PeopleSoft, Databases, Team Building, Strategic Planning, Event Planning
Education
Ashford University 2011 — 2012
Master of Business Administration (M.B.A.), project management
Ashford University 2007 — 2009
Bachelor of Arts (B.A.), Health/Health Care Administration/Management
Stratford career institute 2006 — 2007
Medical billing specialist, Medical billing and coding
Southern University and Agricultural and Mechanical College at Baton Rouge 1999 — 2007
Nursing, psychology
Miranda Remaklus Miranda Remaklus's TeleTech Experience November 2014 - Present
Job Mobile customer service representative. Freelance writer, photographer.
Industry Online Media
Experience
TeleTech November 2014 - Present
FanSided.com September 2014 - February 2015
Aerys Sports February 2011 - May 2014
Mary Broadaway for State Representative September 2011 - November 2012
Poinsett County Democrat Tribune October 2009 - January 2011
StarTek October 2008 - October 2009
Paragould Daily Press March 2003 - October 2008
Skills
Facebook, Storytelling, Blogging, Photography, Sports Writing, Editing, News Writing, Public Relations, Event Planning, Video Editing, Marketing Communications, Social Media, Proofreading, WordPress, Broadcast, Sports, Tumblr, InDesign, Radio, Creative Writing, Social Media Marketing, Adobe Creative Suite, Online Advertising, Video Production, Magazines, Press Releases, Podcasting, Final Cut Pro, New Media, Web Content, Digital Photography, YouTube, Publishing, Social Networking, Copywriting, Video, Newsletters, Journalism, Copy Editing, AP Style, Photoshop, Digital Media, Newspapers, Multimedia, Breaking News, Research, Feature Articles, Media Relations, Interviews, Public Speaking
Education
Arkansas State University 2009 — 2012
MPA, Masters in Public Administration
Arkansas State University 1998 — 2002
Bachelor's Degree, Journalism
Jonesboro High School 1995 — 1998
TeleTech November 2014 - Present
FanSided.com September 2014 - February 2015
Aerys Sports February 2011 - May 2014
Mary Broadaway for State Representative September 2011 - November 2012
Poinsett County Democrat Tribune October 2009 - January 2011
StarTek October 2008 - October 2009
Paragould Daily Press March 2003 - October 2008
Skills
Facebook, Storytelling, Blogging, Photography, Sports Writing, Editing, News Writing, Public Relations, Event Planning, Video Editing, Marketing Communications, Social Media, Proofreading, WordPress, Broadcast, Sports, Tumblr, InDesign, Radio, Creative Writing, Social Media Marketing, Adobe Creative Suite, Online Advertising, Video Production, Magazines, Press Releases, Podcasting, Final Cut Pro, New Media, Web Content, Digital Photography, YouTube, Publishing, Social Networking, Copywriting, Video, Newsletters, Journalism, Copy Editing, AP Style, Photoshop, Digital Media, Newspapers, Multimedia, Breaking News, Research, Feature Articles, Media Relations, Interviews, Public Speaking
Education
Arkansas State University 2009 — 2012
MPA, Masters in Public Administration
Arkansas State University 1998 — 2002
Bachelor's Degree, Journalism
Jonesboro High School 1995 — 1998
Tom Amman-Clark MBA Tom Amman-Clark MBA's TeleTech Experience March 1995 - January 2001
Job Workforce Management and Operations Planning Professional
Industry Health, Wellness and Fitness
Experience
Beachbody August 2015 - Present
The Walt Disney Company October 2006 - August 2015
Anthem March 2004 - October 2006
Office Depot March 2001 - October 2003
TeleTech March 1995 - January 2001
Skills
Workforce Planning and..., Financial and..., Client and Account..., Forecasting, Policy/Procedure..., Start-up Operations, Call Center, Workforce Planning, Client, Account Management, Management, Budgets, Leadership, Customer Service, Strategic Planning, Process Scheduler, CRM, Hospitality, Event Management, Analysis, Process Improvement, Project Planning, Microsoft Excel, Marketing, Workforce Management, PowerPoint, Project Management, Training, Recruiting, Sales, Strategy, Operations Management, Team Building, Team Leadership, Customer Satisfaction, Human Resources, Performance Management, Vendor Management, Customer Experience, Employee Relations, Time Management, Call Centers, Coaching, Social Networking, Team Management, Cross-functional Team..., Event Planning, Retail, Start-ups
Education
Ashford University - Forbes School of Business
Master of Business Administration (MBA), Emphasis in Global/International Business, 4.0
Ashford University
Bachelor's, Organizational Management
Denver Institute of Technology
Associate's, Hotel and Restaurant Management
Beachbody August 2015 - Present
The Walt Disney Company October 2006 - August 2015
Anthem March 2004 - October 2006
Office Depot March 2001 - October 2003
TeleTech March 1995 - January 2001
Skills
Workforce Planning and..., Financial and..., Client and Account..., Forecasting, Policy/Procedure..., Start-up Operations, Call Center, Workforce Planning, Client, Account Management, Management, Budgets, Leadership, Customer Service, Strategic Planning, Process Scheduler, CRM, Hospitality, Event Management, Analysis, Process Improvement, Project Planning, Microsoft Excel, Marketing, Workforce Management, PowerPoint, Project Management, Training, Recruiting, Sales, Strategy, Operations Management, Team Building, Team Leadership, Customer Satisfaction, Human Resources, Performance Management, Vendor Management, Customer Experience, Employee Relations, Time Management, Call Centers, Coaching, Social Networking, Team Management, Cross-functional Team..., Event Planning, Retail, Start-ups
Education
Ashford University - Forbes School of Business
Master of Business Administration (MBA), Emphasis in Global/International Business, 4.0
Ashford University
Bachelor's, Organizational Management
Denver Institute of Technology
Associate's, Hotel and Restaurant Management
CaDrecia Brown's TeleTech Experience May 2007 - December 2012
Job Consumer Services Professional
Industry Consumer Services
Experience
Carnival Cruise Lines February 2014 - Present
West Corporation July 2013 - February 2014
Asurion March 2011 - March 2013
TeleTech May 2007 - December 2012
Skills
Customer Service, Customer Satisfaction, Customer Oriented, Technical Support, Close Attention to..., Highly motivated..., Situational Leadership, Teamwork, Team-oriented, Dependable Team Player, Keen Listener, Learning Quickly, Microsoft Office
Education
Ashworth College 2014 — 2014
Diploma, Medical Claims and Billing
Laurens District 55 High 2002 — 2003
Carnival Cruise Lines February 2014 - Present
West Corporation July 2013 - February 2014
Asurion March 2011 - March 2013
TeleTech May 2007 - December 2012
Skills
Customer Service, Customer Satisfaction, Customer Oriented, Technical Support, Close Attention to..., Highly motivated..., Situational Leadership, Teamwork, Team-oriented, Dependable Team Player, Keen Listener, Learning Quickly, Microsoft Office
Education
Ashworth College 2014 — 2014
Diploma, Medical Claims and Billing
Laurens District 55 High 2002 — 2003
Bob Petteys Bob Petteys's TeleTech Experience April 2004 - February 2005
Job Data Analyst / Data Transformation Specialist
Industry Computer Software
Experience
Avalara May 2012 - Present
Avalara May 2011 - May 2012
Medata Inc. February 2010 - May 2011
Medata Inc. May 2009 - February 2010
The Nielsen Company July 2005 - February 2009
TeleTech April 2004 - February 2005
Skills
Microsoft Excel, Software Documentation, Salesforce.com, Customer Service, Microsoft Office, SharePoint, Data Analysis, Quality Assurance, Visual Basic, Microsoft Word, Networking, Access, Databases, SaaS, Software Project..., Software Product..., Data Transformation
Education
Bellevue College 2008 — 2009
Olympic College 1999 — 2000
Avalara May 2012 - Present
Avalara May 2011 - May 2012
Medata Inc. February 2010 - May 2011
Medata Inc. May 2009 - February 2010
The Nielsen Company July 2005 - February 2009
TeleTech April 2004 - February 2005
Skills
Microsoft Excel, Software Documentation, Salesforce.com, Customer Service, Microsoft Office, SharePoint, Data Analysis, Quality Assurance, Visual Basic, Microsoft Word, Networking, Access, Databases, SaaS, Software Project..., Software Product..., Data Transformation
Education
Bellevue College 2008 — 2009
Olympic College 1999 — 2000
Travis White Travis White's TeleTech Experience 2013 - March 2014
Job Marketing at Adolfson & Peterson Construction
Industry Construction
Experience
Adolfson & Peterson Construction March 2014 - Present
White Light Collaborative LLC August 2013 - Present
devicecreative.com 2013 - Present
TeleTech 2013 - March 2014
White Construction Group October 2011 - March 2014
US Army August 2005 - October 2011
Skills
Design Management, Creative Direction, Project Management, Project Planning, Proposal Writing, Project Coordination, Supervisory Skills, Organizational..., Budgets, B2B Marketing, Supervising, Leadership, Contract Negotiation, Marketing, Adobe Creative Suite, First Aid, Presentation Development, Public Relations, Strategic Communications, Creative Problem Solving, Marketing Communications, Social Networking, Marketing Management, Market Research, Social Media Marketing, Entrepreneurship, Trade Shows, Brand Development, Management, Construction, Contract Management, Problem Solving, Graphic Design
Education
Art Institute of Colorado 2011 — 2013
Bachelor of Arts (B.A.), Design Management
Northfield Mount Hermon
Adolfson & Peterson Construction March 2014 - Present
White Light Collaborative LLC August 2013 - Present
devicecreative.com 2013 - Present
TeleTech 2013 - March 2014
White Construction Group October 2011 - March 2014
US Army August 2005 - October 2011
Skills
Design Management, Creative Direction, Project Management, Project Planning, Proposal Writing, Project Coordination, Supervisory Skills, Organizational..., Budgets, B2B Marketing, Supervising, Leadership, Contract Negotiation, Marketing, Adobe Creative Suite, First Aid, Presentation Development, Public Relations, Strategic Communications, Creative Problem Solving, Marketing Communications, Social Networking, Marketing Management, Market Research, Social Media Marketing, Entrepreneurship, Trade Shows, Brand Development, Management, Construction, Contract Management, Problem Solving, Graphic Design
Education
Art Institute of Colorado 2011 — 2013
Bachelor of Arts (B.A.), Design Management
Northfield Mount Hermon
Lisa Layfield Lisa Layfield's TeleTech Experience 2007 - 2012
Job Customer Service Representative at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys May 2012 - Present
TeleTech 2007 - 2012
Skills
Call Centers, BPO, Workforce Management, Customer Satisfaction, Customer Experience, Service Delivery, Contact Centers, Technical Support, Sla, Customer Service, Outsourcing, Customer Retention, Inbound Marketing, Call Center Development, Customer Support
Education
Ashford University 2008 — 2010
Associate of Arts (AA), Business Administration and Management, General
Scio Central School 1977 — 1983
Convergys May 2012 - Present
TeleTech 2007 - 2012
Skills
Call Centers, BPO, Workforce Management, Customer Satisfaction, Customer Experience, Service Delivery, Contact Centers, Technical Support, Sla, Customer Service, Outsourcing, Customer Retention, Inbound Marketing, Call Center Development, Customer Support
Education
Ashford University 2008 — 2010
Associate of Arts (AA), Business Administration and Management, General
Scio Central School 1977 — 1983
Chrissy Collins Chrissy Collins's TeleTech Experience October 2012 - Present
Job CSR at AT&T
Industry Broadcast Media
Experience
AT&T January 2013 - Present
Self-employed October 2012 - Present
TeleTech October 2012 - Present
CVS Pharmacy October 1994 - October 2005
Skills
Advertising, Social Media Marketing, Digital Marketing, Media Planning, Online Advertising, Marketing Communications, Digital Media, Social Media, Integrated Marketing, Media Buying, Online Marketing, Public Relations, Social Networking, Graphic Design, Web Design, Event Management, Customer Service, Email Marketing, Marketing, Blogging, Creative Writing, Radio, Video
Education
Baker College of Flint
Associate of Science (A.S.), Web Development
Broad Ripple High School
AT&T January 2013 - Present
Self-employed October 2012 - Present
TeleTech October 2012 - Present
CVS Pharmacy October 1994 - October 2005
Skills
Advertising, Social Media Marketing, Digital Marketing, Media Planning, Online Advertising, Marketing Communications, Digital Media, Social Media, Integrated Marketing, Media Buying, Online Marketing, Public Relations, Social Networking, Graphic Design, Web Design, Event Management, Customer Service, Email Marketing, Marketing, Blogging, Creative Writing, Radio, Video
Education
Baker College of Flint
Associate of Science (A.S.), Web Development
Broad Ripple High School
Bethany Petano's TeleTech Experience January 2005 - July 2006
Job Experienced marketing professional specializing in social media strategy and content creation
Industry Public Relations and Communications
Experience
The MacDuffie School November 2013 - Present
Seeley Capital Management June 2013 - October 2013
CONNSTEP April 2012 - May 2013
The Hartford Business Journal August 2012 - October 2012
Cashman & Katz Integrated Communications May 2011 - August 2011
Prudential Financial June 2008 - October 2010
The Hartford July 2007 - February 2008
ING January 2007 - July 2007
TeleTech January 2005 - July 2006
Skills
Social Media Marketing, Public Relations, Press Releases, Market Research, Social Media, Internal Communications, Event Planning, Marketing Communications, Email Marketing, Facebook, Social Networking, Event Management, Public Speaking, Media Relations, Team Building, SEO, Training, Marketing Research, Leadership, Lead Generation, WordPress, Copywriting, Marketing, Advertising, Marketing Strategy, Digital Marketing, Newsletters, Blogging, Management, Strategy, Strategic Planning, Customer Service, Integrated Marketing, Online Marketing
Education
Bay Path University 2015 — 2017
Master of Fine Arts (M.F.A.), Creative Non-fiction
Bay Path University 2008 — 2011
Bachelor of Science, Business Administration
The MacDuffie School November 2013 - Present
Seeley Capital Management June 2013 - October 2013
CONNSTEP April 2012 - May 2013
The Hartford Business Journal August 2012 - October 2012
Cashman & Katz Integrated Communications May 2011 - August 2011
Prudential Financial June 2008 - October 2010
The Hartford July 2007 - February 2008
ING January 2007 - July 2007
TeleTech January 2005 - July 2006
Skills
Social Media Marketing, Public Relations, Press Releases, Market Research, Social Media, Internal Communications, Event Planning, Marketing Communications, Email Marketing, Facebook, Social Networking, Event Management, Public Speaking, Media Relations, Team Building, SEO, Training, Marketing Research, Leadership, Lead Generation, WordPress, Copywriting, Marketing, Advertising, Marketing Strategy, Digital Marketing, Newsletters, Blogging, Management, Strategy, Strategic Planning, Customer Service, Integrated Marketing, Online Marketing
Education
Bay Path University 2015 — 2017
Master of Fine Arts (M.F.A.), Creative Non-fiction
Bay Path University 2008 — 2011
Bachelor of Science, Business Administration
Jessica Ayivor's TeleTech Experience November 2010 - Present
Job Customer Service Associate
Industry Marketing and Advertising
Experience
ITT Technical Institute April 2012 - Present
TeleTech November 2010 - Present
Hinds County June 2011 - February 2012
Old Navy March 2010 - October 2010
Kelly Services August 2009 - April 2010
Comcast December 2008 - August 2009
Kaplan March 2007 - September 2008
Books A Million September 2004 - January 2007
Skills
65 WPM, Microsoft Office, Microsoft Excel, Microsoft Word, Adobe Acrobat, Customer Service, Customer Experience, Customer Retention, Phone Etiquette, Communication
Education
Belhaven College
NA, Elementary Education and Teaching, Post Graduate
Tougaloo College
Bachelor of Arts (B.A.), Mass Communication/Media Studies
ITT Technical Institute April 2012 - Present
TeleTech November 2010 - Present
Hinds County June 2011 - February 2012
Old Navy March 2010 - October 2010
Kelly Services August 2009 - April 2010
Comcast December 2008 - August 2009
Kaplan March 2007 - September 2008
Books A Million September 2004 - January 2007
Skills
65 WPM, Microsoft Office, Microsoft Excel, Microsoft Word, Adobe Acrobat, Customer Service, Customer Experience, Customer Retention, Phone Etiquette, Communication
Education
Belhaven College
NA, Elementary Education and Teaching, Post Graduate
Tougaloo College
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Javonne Doctor Javonne Doctor's TeleTech Experience June 2012 - 2013
Job Employment Specialist
Industry Human Resources
Experience
MSCCN-CASY November 2013 - Present
World Travel Specialists August 2013 - Present
The Major Group Training September 2013 - 2014
Lint Center January 2013 - December 2013
Military Musters February 2013 - August 2013
Military Musters February 2013 - August 2013
TeleTech June 2012 - 2013
Fort Riley Child and Youth Services February 2009 - September 2010
Fort Stewart Child and Youth Services January 2007 - November 2008
Skills
Training, Customer Service, Microsoft Office, Human Resources, Employee Relations, Management, Performance Management, Team Building, Microsoft Excel, Coaching, PowerPoint, Recruiting, Team Leadership, Customer Retention, Data Entry, Microsoft Word, Customer Satisfaction, Databases, Administrative..., Technical Support, Technology, Telephone Skills, Workforce Management, Process Improvement, Team Management, Project Management, Public Speaking, Leadership, Leadership Development, Policy, Interviews, Program Management
Education
Ashford University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration
MSCCN-CASY November 2013 - Present
World Travel Specialists August 2013 - Present
The Major Group Training September 2013 - 2014
Lint Center January 2013 - December 2013
Military Musters February 2013 - August 2013
Military Musters February 2013 - August 2013
TeleTech June 2012 - 2013
Fort Riley Child and Youth Services February 2009 - September 2010
Fort Stewart Child and Youth Services January 2007 - November 2008
Skills
Training, Customer Service, Microsoft Office, Human Resources, Employee Relations, Management, Performance Management, Team Building, Microsoft Excel, Coaching, PowerPoint, Recruiting, Team Leadership, Customer Retention, Data Entry, Microsoft Word, Customer Satisfaction, Databases, Administrative..., Technical Support, Technology, Telephone Skills, Workforce Management, Process Improvement, Team Management, Project Management, Public Speaking, Leadership, Leadership Development, Policy, Interviews, Program Management
Education
Ashford University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration
David Chilton's TeleTech Experience April 2006 - September 2006
Job Information Technology Support Specialist at Milgard Windows & Doors
Industry Information Technology and Services
Experience
Milgard Windows & Doors June 2013 - Present
Self Employed July 2012 - May 2013
Tacoma Community College August 2011 - July 2012
Charles River Clinical Research September 2006 - February 2010
TeleTech April 2006 - September 2006
Premier Chrysler Jeep December 2005 - April 2006
Kits Camera October 2004 - November 2005
Taco Time June 2000 - July 2003
Bay Street Frames January 2001 - January 2002
Children Ministries January 1998 - January 2000
Skills
Customer Service, Microsoft Office, Public Speaking, Research, Data Entry, Microsoft Word, Microsoft Excel, Outlook, Clinical Research, Protocol Review, Windows 7, Windows Vista, Windows XP Pro, Graphic Design, Photoshop, Photography, Mac OS X, Office for Mac, Parallels, Wacom Tablet, OS X, Management, Networking, Technical Support, Team Building
Education
South Kitsap High school 1999 — 2003
General Studies
Art Institute of Seattle
Graphic Design
Olympic College
General Studies
Seattle Central College
Milgard Windows & Doors June 2013 - Present
Self Employed July 2012 - May 2013
Tacoma Community College August 2011 - July 2012
Charles River Clinical Research September 2006 - February 2010
TeleTech April 2006 - September 2006
Premier Chrysler Jeep December 2005 - April 2006
Kits Camera October 2004 - November 2005
Taco Time June 2000 - July 2003
Bay Street Frames January 2001 - January 2002
Children Ministries January 1998 - January 2000
Skills
Customer Service, Microsoft Office, Public Speaking, Research, Data Entry, Microsoft Word, Microsoft Excel, Outlook, Clinical Research, Protocol Review, Windows 7, Windows Vista, Windows XP Pro, Graphic Design, Photoshop, Photography, Mac OS X, Office for Mac, Parallels, Wacom Tablet, OS X, Management, Networking, Technical Support, Team Building
Education
South Kitsap High school 1999 — 2003
General Studies
Art Institute of Seattle
Graphic Design
Olympic College
General Studies
Seattle Central College
Kelly Ohl Kelly Ohl's TeleTech Experience 2012 - Present
Job Customer Service Representative at DialAmerica
Industry Consumer Services
Experience
DialAmerica May 2014 - Present
TeleTech 2012 - Present
Blockbuster 2002 - 2004
Speedway LLC 2001 - 2002
Held Realty 1996 - 2000
Education
Ashford University 2010 — 2016
ITT Technical Institute-Youngstown
DialAmerica May 2014 - Present
TeleTech 2012 - Present
Blockbuster 2002 - 2004
Speedway LLC 2001 - 2002
Held Realty 1996 - 2000
Education
Ashford University 2010 — 2016
ITT Technical Institute-Youngstown
Leonel de la Rosa Leonel de la Rosa's TeleTech Experience January 2008 - November 2008
Job PMP® Certified IT Project Manager
Industry Information Technology and Services
Experience
Cortex Consulting Services Inc December 2012 - Present
TCS June 2009 - November 2012
TeleTech January 2008 - November 2008
TeleTech August 2007 - January 2008
Medtronic April 1999 - September 1999
Skills
Software Project..., PMP, PMO, Service Delivery, Unix, ITIL, Resource Management, BPO, Customer Satisfaction, PMI, IT Operations, Requirements Analysis, Project Management, Requirements Gathering, Change Management, Professional Services, Software Cost Estimation, Software Deployment, Oracle, Team Leadership, Databases, Leadership, Management, Testing, MS Project, Visio
Education
Universidad TecMilenio 2012 — 2015
Master of Information Technology Management, Information Technology
Auckland University of Technology 2005 — 2005
International Student, Business/International Relations
Universidad de Guadalajara 2001 — 2005
BA in International Business, Business, Management, Marketing, and Related Support Services
Universidad de Guadalajara 1997 — 2000
Communications and Electronics Engineering, Communications, Electronics
Cortex Consulting Services Inc December 2012 - Present
TCS June 2009 - November 2012
TeleTech January 2008 - November 2008
TeleTech August 2007 - January 2008
Medtronic April 1999 - September 1999
Skills
Software Project..., PMP, PMO, Service Delivery, Unix, ITIL, Resource Management, BPO, Customer Satisfaction, PMI, IT Operations, Requirements Analysis, Project Management, Requirements Gathering, Change Management, Professional Services, Software Cost Estimation, Software Deployment, Oracle, Team Leadership, Databases, Leadership, Management, Testing, MS Project, Visio
Education
Universidad TecMilenio 2012 — 2015
Master of Information Technology Management, Information Technology
Auckland University of Technology 2005 — 2005
International Student, Business/International Relations
Universidad de Guadalajara 2001 — 2005
BA in International Business, Business, Management, Marketing, and Related Support Services
Universidad de Guadalajara 1997 — 2000
Communications and Electronics Engineering, Communications, Electronics
Casey Paxson Casey Paxson's TeleTech Experience July 2010 - July 2011
Job RN, BSN
Industry Hospital & Health Care
Experience
TeleTech July 2010 - July 2011
University of Colorado at Boulder January 2010 - April 2010
Kennesaw State University January 2009 - December 2009
Skills
Customer Service, Public Relations, Strategic Planning, Microsoft Office, Sales, Public Speaking, Performance Management, Employee Benefits
Education
Bellarmine University 2012 — 2013
Bachelor of Science (B.S.), Accelerated BSN, Nursing
Kennesaw State University 2006 — 2010
B.S., Exercise and Health Science
TeleTech July 2010 - July 2011
University of Colorado at Boulder January 2010 - April 2010
Kennesaw State University January 2009 - December 2009
Skills
Customer Service, Public Relations, Strategic Planning, Microsoft Office, Sales, Public Speaking, Performance Management, Employee Benefits
Education
Bellarmine University 2012 — 2013
Bachelor of Science (B.S.), Accelerated BSN, Nursing
Kennesaw State University 2006 — 2010
B.S., Exercise and Health Science
Maree Walker Owens, MBA, PHR Maree Walker Owens, MBA, PHR's TeleTech Experience September 2000 - July 2001
Job Board Secretary at Columbus ICE
Industry Human Resources
Experience
Buckeye Ranch April 2011 - Present
Columbus ICE March 2010 - Present
YWCA Columbus March 2010 - June 2011
Columbus ICE 2011 - 2011
Columbus Neighborhood Health Center, Inc, March 2002 - July 2009
TeleTech September 2000 - July 2001
United General Title February 1998 - September 2000
Washington University School of Law September 1991 - November 1998
Washington University School of Social Work September 1994 - March 1996
Vanderbilt University 1993 - 1994
Skills
Benefits Administration, Employee Relations, Recruiting
Education
Ohio Dominican University 2007 — 2009
MBA, Business
Ball State University 1989 — 1991
BS, Exercise Science and Wellness
Eastmoor High School 1984 — 1988
h.s diploma
Buckeye Ranch April 2011 - Present
Columbus ICE March 2010 - Present
YWCA Columbus March 2010 - June 2011
Columbus ICE 2011 - 2011
Columbus Neighborhood Health Center, Inc, March 2002 - July 2009
TeleTech September 2000 - July 2001
United General Title February 1998 - September 2000
Washington University School of Law September 1991 - November 1998
Washington University School of Social Work September 1994 - March 1996
Vanderbilt University 1993 - 1994
Skills
Benefits Administration, Employee Relations, Recruiting
Education
Ohio Dominican University 2007 — 2009
MBA, Business
Ball State University 1989 — 1991
BS, Exercise Science and Wellness
Eastmoor High School 1984 — 1988
h.s diploma
Dan Wittner Dan Wittner's TeleTech Experience October 2000 - November 2001
Job Managing Director & Americas Health Plan and Life Sciences Sales Leader
Industry Outsourcing/Offshoring
Experience
Dell Services June 2014 - Present
Dell Services June 2013 - June 2014
WNS Global Services October 2012 - June 2013
Corporate Call Center, Inc. 2010 - 2012
PRC 2009 - 2010
Hirco June 2007 - September 2008
Zenta February 2003 - June 2007
TeleTech October 2000 - November 2001
Convergys September 1997 - October 2000
Skills
BPO, Call Center, Professional Services, Customer Service, IT Outsourcing, Outsourcing, Account Management, Analytics, Business Analysis, Business Development, Business Process..., CRM, Call Centers, Consulting, Contact Centers, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Financial Services, Lead Generation, Leadership, Management, Management Consulting, Marketing, New Business Development, Process Improvement, Program Management, Recruiting, Sales, Strategic Planning, Strategy, Team Building, Team Leadership, Team Management, Training, Vendor Management
Education
Towson University 1984 — 1987
Business and Communication Arts
Curtis Institute of Music 1982 — 1985
Opera
Baylor University 1978 — 1982
BA, Communications, Music - Pre-Law
Dell Services June 2014 - Present
Dell Services June 2013 - June 2014
WNS Global Services October 2012 - June 2013
Corporate Call Center, Inc. 2010 - 2012
PRC 2009 - 2010
Hirco June 2007 - September 2008
Zenta February 2003 - June 2007
TeleTech October 2000 - November 2001
Convergys September 1997 - October 2000
Skills
BPO, Call Center, Professional Services, Customer Service, IT Outsourcing, Outsourcing, Account Management, Analytics, Business Analysis, Business Development, Business Process..., CRM, Call Centers, Consulting, Contact Centers, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Financial Services, Lead Generation, Leadership, Management, Management Consulting, Marketing, New Business Development, Process Improvement, Program Management, Recruiting, Sales, Strategic Planning, Strategy, Team Building, Team Leadership, Team Management, Training, Vendor Management
Education
Towson University 1984 — 1987
Business and Communication Arts
Curtis Institute of Music 1982 — 1985
Opera
Baylor University 1978 — 1982
BA, Communications, Music - Pre-Law
Nichole Benson Nichole Benson's TeleTech Experience May 2011 - July 2011
Job MBA 2016 Candidate at West Virginia University
Industry Higher Education
Experience
West Virginia University June 2015 - Present
JCPenney May 2013 - May 2015
Berea College Printing Services August 2012 - May 2015
Pierpont Continuing Education February 2012 - August 2012
Trans World Entertainment July 2011 - January 2012
TeleTech May 2011 - July 2011
Xerox May 2009 - April 2011
Hastings Entertainment May 2008 - September 2009
TeleTech February 2008 - April 2008
Log House Craft Gallery August 2006 - January 2008
Skills
Customer Service, Leadership, Customer Satisfaction, Sales, Training, Microsoft Office, Data Entry, Data Analysis, Management, Access, Microsoft Word, Program Management, Inventory Management, Payroll, Microsoft Excel, PowerPoint, Public Speaking, Technical Support, Filing, Leadership Development, Bookkeeping, Team Leadership, Coaching, Team Building, Analysis, Invoicing, Cashiering, iPhone, Call Centers, Windows, Troubleshooting, Rapport Building, Scheduling, Staff Scheduling, Time Management
Education
West Virginia University 2015 — 2016
Master of Business Administration (M.B.A.)
Berea College 2012 — 2015
Bachelor of Science, Business Administration - Accounting and Finance
Fairmont State University 2011 — 2012
Business and Mathematics
Berea College 2006 — 2008
West Virginia University June 2015 - Present
JCPenney May 2013 - May 2015
Berea College Printing Services August 2012 - May 2015
Pierpont Continuing Education February 2012 - August 2012
Trans World Entertainment July 2011 - January 2012
TeleTech May 2011 - July 2011
Xerox May 2009 - April 2011
Hastings Entertainment May 2008 - September 2009
TeleTech February 2008 - April 2008
Log House Craft Gallery August 2006 - January 2008
Skills
Customer Service, Leadership, Customer Satisfaction, Sales, Training, Microsoft Office, Data Entry, Data Analysis, Management, Access, Microsoft Word, Program Management, Inventory Management, Payroll, Microsoft Excel, PowerPoint, Public Speaking, Technical Support, Filing, Leadership Development, Bookkeeping, Team Leadership, Coaching, Team Building, Analysis, Invoicing, Cashiering, iPhone, Call Centers, Windows, Troubleshooting, Rapport Building, Scheduling, Staff Scheduling, Time Management
Education
West Virginia University 2015 — 2016
Master of Business Administration (M.B.A.)
Berea College 2012 — 2015
Bachelor of Science, Business Administration - Accounting and Finance
Fairmont State University 2011 — 2012
Business and Mathematics
Berea College 2006 — 2008
Kyle Baizas's TeleTech Experience May 2010 - Present
Job Business Process Outsourcing (BPO), Analytics, MBA
Industry Outsourcing/Offshoring
Experience
TeleTech May 2010 - Present
IXL Center October 2009 - April 2010
Philips Healthcare June 2009 - August 2009
Hult International Business School August 2008 - August 2009
Sykes August 2005 - January 2008
Fuse Media February 2002 - March 2007
Sykes June 2004 - August 2005
Nextel February 2001 - June 2004
Globe Telecom December 2000 - August 2001
East Axis Creatives / Sadidaya Disenyo 1998 - 2000
Skills
BPO, Contact Centre, Call Center, Analytics, Business Analysis, Financial Analysis, Data Analysis, Research, CRM, Outsourcing, Contact Centers, Operations Management, Program Management, Team Management, Business Strategy, Project Management, Call Centers, Human Resources, Performance Management, Recruiting, Management, Leadership, Cross-functional Team..., Business Development, Strategy, Training, Analysis, Management Consulting, Business Planning, Telecommunications, Account Management, Customer Satisfaction, Start-ups
Education
Hult International Business School 2008 — 2009
MBA, International Business, Operations Management, Finance, Marketing, General Management
Ateneo de Manila University 1996 — 2000
Bachelor of Science, Management in Communications Technology
TeleTech May 2010 - Present
IXL Center October 2009 - April 2010
Philips Healthcare June 2009 - August 2009
Hult International Business School August 2008 - August 2009
Sykes August 2005 - January 2008
Fuse Media February 2002 - March 2007
Sykes June 2004 - August 2005
Nextel February 2001 - June 2004
Globe Telecom December 2000 - August 2001
East Axis Creatives / Sadidaya Disenyo 1998 - 2000
Skills
BPO, Contact Centre, Call Center, Analytics, Business Analysis, Financial Analysis, Data Analysis, Research, CRM, Outsourcing, Contact Centers, Operations Management, Program Management, Team Management, Business Strategy, Project Management, Call Centers, Human Resources, Performance Management, Recruiting, Management, Leadership, Cross-functional Team..., Business Development, Strategy, Training, Analysis, Management Consulting, Business Planning, Telecommunications, Account Management, Customer Satisfaction, Start-ups
Education
Hult International Business School 2008 — 2009
MBA, International Business, Operations Management, Finance, Marketing, General Management
Ateneo de Manila University 1996 — 2000
Bachelor of Science, Management in Communications Technology
Charity Jones Charity Jones's TeleTech Experience January 2011 - June 2012
Job Engineering Clerk at Reyco Granning Suspensions LLC
Industry Transportation/Trucking/Railroad
Experience
Reyco Granning Suspensions LLC June 2012 - Present
TeleTech January 2011 - June 2012
EFCO a Pella Company December 2005 - September 2010
Skills
Microsoft Excel, Microsoft Word, Fourth Shift, Outlook, Engineering, Accounting, Customer Service, Multi Tasking, Always Willing to Learn
Education
Ashford University 2014 — 2015
Bachelor of Arts (B.A.), Business Administation, A
Ashford University 2011 — 2013
Associate of Arts (AA), Organizational Management, A
Reyco Granning Suspensions LLC June 2012 - Present
TeleTech January 2011 - June 2012
EFCO a Pella Company December 2005 - September 2010
Skills
Microsoft Excel, Microsoft Word, Fourth Shift, Outlook, Engineering, Accounting, Customer Service, Multi Tasking, Always Willing to Learn
Education
Ashford University 2014 — 2015
Bachelor of Arts (B.A.), Business Administation, A
Ashford University 2011 — 2013
Associate of Arts (AA), Organizational Management, A
Amanda Villalobos Amanda Villalobos's TeleTech Experience 2008 - May 2011
Job Art Director, Designer
Industry Marketing and Advertising
Experience
Fostered Ideas June 2014 - Present
TBWA/The Integer Group May 2011 - June 2014
TeleTech 2008 - May 2011
Freelance January 2007 - May 2011
Allegro Coffee Company January 2004 - August 2006
Nuszer Kopatz Urban Design Associates March 2001 - May 2003
Skills
Art Direction, Creative Direction, Brand Development, Creative Strategy, Graphic Design, Typography, Corporate Identity, Branding & Identity, Illustration, Interaction Design, Packaging, User Interface Design, Art
Education
Metáfora 2006 — 2006
Studio Arts, Contemporary Art
Art Institute of Colorado 1999 — 2003
Bachelor of Arts (B.A.), Graphic Design
Fostered Ideas June 2014 - Present
TBWA/The Integer Group May 2011 - June 2014
TeleTech 2008 - May 2011
Freelance January 2007 - May 2011
Allegro Coffee Company January 2004 - August 2006
Nuszer Kopatz Urban Design Associates March 2001 - May 2003
Skills
Art Direction, Creative Direction, Brand Development, Creative Strategy, Graphic Design, Typography, Corporate Identity, Branding & Identity, Illustration, Interaction Design, Packaging, User Interface Design, Art
Education
Metáfora 2006 — 2006
Studio Arts, Contemporary Art
Art Institute of Colorado 1999 — 2003
Bachelor of Arts (B.A.), Graphic Design
Deana Dunham Deana Dunham's TeleTech Experience December 2014 - March 2015
Job Student at Ashworth University
Industry Consumer Services
Experience
TeleTech December 2014 - March 2015
Skills
Customer Service, Microsoft Office, Microsoft Word, Management, Public Speaking, Sales, Leadership
Education
Ashworth College 2010 — 2014
TeleTech December 2014 - March 2015
Skills
Customer Service, Microsoft Office, Microsoft Word, Management, Public Speaking, Sales, Leadership
Education
Ashworth College 2010 — 2014
Marco Ivan Nava Pinedo Marco Ivan Nava Pinedo's TeleTech Experience January 2011 - Present
Job Media Innovator and Designer
Industry Music
Experience
TeleTech January 2011 - Present
Aiven ProMedia January 2010 - January 2012
Gota Blanca January 2009 - December 2009
Skills
Bilingual, Spanish-English, Music Production, Musicians, DJ, Contemporary Dance, Street Dance, Street Art, Bachata, Hip-Hop Dance, Video Production, Social Media Marketing, Digital Marketing, English, Spanish
Education
Art Center College of Design 2008 — 2008
TeleTech January 2011 - Present
Aiven ProMedia January 2010 - January 2012
Gota Blanca January 2009 - December 2009
Skills
Bilingual, Spanish-English, Music Production, Musicians, DJ, Contemporary Dance, Street Dance, Street Art, Bachata, Hip-Hop Dance, Video Production, Social Media Marketing, Digital Marketing, English, Spanish
Education
Art Center College of Design 2008 — 2008
Jon Steen's TeleTech Experience October 2005 - June 2008
Job Experienced Technology Specialist
Industry Information Technology and Services
Experience
UAB Medicine August 2015 - Present
Hoover City Schools December 2012 - June 2015
Virginia College January 2010 - November 2012
TeleTech October 2005 - June 2008
Homewood City Schools February 2003 - July 2004
Skills
Microsoft Certified..., Network Administration, Active Directory, XP, Windows 7, Help Desk Support, Technical Support, Troubleshooting, Hardware Support, Windows Server, Computer Hardware, Networking, Information Technology, Software Installation, Printers
Education
Bellevue University
Master of Science (MS), Computer Information Systems
University of Alabama at Birmingham
Bachelor of Science (BS), Criminal Justice
UAB Medicine August 2015 - Present
Hoover City Schools December 2012 - June 2015
Virginia College January 2010 - November 2012
TeleTech October 2005 - June 2008
Homewood City Schools February 2003 - July 2004
Skills
Microsoft Certified..., Network Administration, Active Directory, XP, Windows 7, Help Desk Support, Technical Support, Troubleshooting, Hardware Support, Windows Server, Computer Hardware, Networking, Information Technology, Software Installation, Printers
Education
Bellevue University
Master of Science (MS), Computer Information Systems
University of Alabama at Birmingham
Bachelor of Science (BS), Criminal Justice
Mary Lou Jarnot's TeleTech Experience November 2009 - January 2010
Job Retired
Industry Wine and Spirits
Experience
AARP January 2014 - April 2014
TeleTech November 2009 - January 2010
EMI Energy Consulting May 1994 - May 1998
Xcel Energy May 1972 - May 1997
Xcel Energy January 1973 - May 1995
Skills
Customer Service, Energy Management, Energy Conservation, Microsoft Office, Microsoft Excel, Microsoft Word, Natural Resource..., Energy Industry
Education
Bethel University 1995 — 1997
BA, Business, Management, Marketing, and Related Support Services
Century College 1984 — 1989
AA`, General Courses
AARP January 2014 - April 2014
TeleTech November 2009 - January 2010
EMI Energy Consulting May 1994 - May 1998
Xcel Energy May 1972 - May 1997
Xcel Energy January 1973 - May 1995
Skills
Customer Service, Energy Management, Energy Conservation, Microsoft Office, Microsoft Excel, Microsoft Word, Natural Resource..., Energy Industry
Education
Bethel University 1995 — 1997
BA, Business, Management, Marketing, and Related Support Services
Century College 1984 — 1989
AA`, General Courses
Syreeta Wright Syreeta Wright's TeleTech Experience June 1999 - March 2002
Job Student at Lawson State Community CollegeNursing
Industry Pharmaceuticals
Experience
Live Ops February 2012 - March 2015
JCIM LLC September 2011 - November 2011
Charter Communications November 2006 - April 2008
Charter Communications July 2005 - October 2006
Charter Communications August 2003 - July 2005
TDM Group April 2002 - June 2003
TeleTech June 1999 - March 2002
Regions Financial Corporation July 1996 - January 1999
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Customer Satisfaction
Education
Lawson State Community College-Birmingham Campus 2014 — 2016
Registered Nursing/Registered Nurse
Ashworth College 2014 — 2015
Certificate, Pharmacy Technician/Assistant, 4.0
Live Ops February 2012 - March 2015
JCIM LLC September 2011 - November 2011
Charter Communications November 2006 - April 2008
Charter Communications July 2005 - October 2006
Charter Communications August 2003 - July 2005
TDM Group April 2002 - June 2003
TeleTech June 1999 - March 2002
Regions Financial Corporation July 1996 - January 1999
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Customer Satisfaction
Education
Lawson State Community College-Birmingham Campus 2014 — 2016
Registered Nursing/Registered Nurse
Ashworth College 2014 — 2015
Certificate, Pharmacy Technician/Assistant, 4.0
Paul Yumul's TeleTech Experience 2006 - 2009
Job Traveler at Traveling
Industry Hospitality
Experience
Traveler July 2014 - Present
RM Cledera Finishing Works Guest Services ManagerCorporate Housing - Corporate Apartments International, IncJuly 2011 - November 2013
Corporate Housing - Corporate Apartments International 2011 - 2013
iGlobal BPO November 2009 - March 2010
TeleTech 2006 - 2009
united helthcare 2006 - 2009
Customer Contact Center 2003 - 2006
Skills
Call Center, COPC, Workforce Management, BPO, Operations Management, Outbound, Inbound, Attrition, Service Operations, People Management, Service Delivery, Contact Centre, Rostering, Customer Service, Six Sigma, Process Improvement, Customer Satisfaction, Transition Management, Hiring, Performance Management, Customer Relations, Avaya, Customer Experience, Escalation, Team Management, Coaching, Telemarketing, SLA, Outsourcing, Team Performance, Process Management, Continuous Improvement, Adherence, Back Office, Offshoring, Transitions, Operational Efficiency, Change Management, Operational Excellence, Vendor Management, Team Building, Performance Reviews, Employee Relations, Scheduling, Call Centers, Sla, Business Process..., Hospitality, Employee Engagement, Customer Retention
Education
Ateneo de Manila University
OB Montesori
university of sto tomas
university of sto tomas
Traveler July 2014 - Present
RM Cledera Finishing Works Guest Services ManagerCorporate Housing - Corporate Apartments International, IncJuly 2011 - November 2013
Corporate Housing - Corporate Apartments International 2011 - 2013
iGlobal BPO November 2009 - March 2010
TeleTech 2006 - 2009
united helthcare 2006 - 2009
Customer Contact Center 2003 - 2006
Skills
Call Center, COPC, Workforce Management, BPO, Operations Management, Outbound, Inbound, Attrition, Service Operations, People Management, Service Delivery, Contact Centre, Rostering, Customer Service, Six Sigma, Process Improvement, Customer Satisfaction, Transition Management, Hiring, Performance Management, Customer Relations, Avaya, Customer Experience, Escalation, Team Management, Coaching, Telemarketing, SLA, Outsourcing, Team Performance, Process Management, Continuous Improvement, Adherence, Back Office, Offshoring, Transitions, Operational Efficiency, Change Management, Operational Excellence, Vendor Management, Team Building, Performance Reviews, Employee Relations, Scheduling, Call Centers, Sla, Business Process..., Hospitality, Employee Engagement, Customer Retention
Education
Ateneo de Manila University
OB Montesori
university of sto tomas
university of sto tomas
Ariel Hawkins Ariel Hawkins's TeleTech Experience June 2007 - October 2010
Job Financial Empowerment and SelfSufficiency Coach
Industry Individual & Family Services
Experience
Seattle Genetics May 2015 - Present
FedEx January 2011 - May 2015
PROVAIL October 2013 - September 2014
TeleTech June 2007 - October 2010
Sears, Roebuck and Co. August 2006 - June 2007
Skills
Data Entry, Customer Service, Social Services, Telephone Skills, Clerical Skills, Shipping, Air Freight, Advanced Tax Prep, Financial Education, Disability Benefits..., Individual Finance..., Phone Skills, Heavy Equipment, Communication Skills, Empathy, Public Speaking, Community Outreach
Education
Ashford University 2010 — 2012
Bachelor of Arts (B.A.), Health and Human Services
Olympic College 2003 — 2005
Associate of Arts and Sciences (A.A.S.), General Studies
Seattle Genetics May 2015 - Present
FedEx January 2011 - May 2015
PROVAIL October 2013 - September 2014
TeleTech June 2007 - October 2010
Sears, Roebuck and Co. August 2006 - June 2007
Skills
Data Entry, Customer Service, Social Services, Telephone Skills, Clerical Skills, Shipping, Air Freight, Advanced Tax Prep, Financial Education, Disability Benefits..., Individual Finance..., Phone Skills, Heavy Equipment, Communication Skills, Empathy, Public Speaking, Community Outreach
Education
Ashford University 2010 — 2012
Bachelor of Arts (B.A.), Health and Human Services
Olympic College 2003 — 2005
Associate of Arts and Sciences (A.A.S.), General Studies
Shandi Overn's TeleTech Experience February 2006 - September 2007
Job GM MDI Verify (Merlin Locate Services) ✔ Verified Asset Location: Place of Employment & Banks
Industry Information Services
Experience
MDI Verify (Formerly Merlin Locate Services) August 2013 - Present
Mike Dores Investigations (Formerly Merlin Locate Services) August 2013 - Present
TLO (Formerly Merlin Information Services) May 2010 - January 2013
Pearl Interactive Network 2013 - 2013
Personnel Source, Inc. January 2008 - June 2009
Principle Staffing Group 2009 - 2009
Teletech February 2006 - September 2007
Local Magazine - Rally Flathead Valley Charity Event 2005 - 2005
Education
Ashford University
Pursuit of Bachelor of Arts, Organizational Management, 3.89 GPA
FranklinCovey
Leadership and Management Training Courses
Villanova University
Certification, Lean Six Sigma
MDI Verify (Formerly Merlin Locate Services) August 2013 - Present
Mike Dores Investigations (Formerly Merlin Locate Services) August 2013 - Present
TLO (Formerly Merlin Information Services) May 2010 - January 2013
Pearl Interactive Network 2013 - 2013
Personnel Source, Inc. January 2008 - June 2009
Principle Staffing Group 2009 - 2009
Teletech February 2006 - September 2007
Local Magazine - Rally Flathead Valley Charity Event 2005 - 2005
Education
Ashford University
Pursuit of Bachelor of Arts, Organizational Management, 3.89 GPA
FranklinCovey
Leadership and Management Training Courses
Villanova University
Certification, Lean Six Sigma
Michelle D. Brooks's TeleTech Experience October 2014 - Present
Job CSR at TeleTech
Industry Consumer Services
Experience
TeleTech October 2014 - Present
Comcast November 2010 - June 2012
Convergys January 2009 - April 2010
DIscount Debt Solutions March 2008 - December 2008
Jackson Hewitt January 2003 - January 2005
Olive Garden August 2003 - February 2004
Skills
Microsoft Office, Customer Service, Outlook, Creative Writing, Public Speaking, Training, Team Building, Budgets, Process Improvement, Databases, Event Planning, Coaching, Negotiation, Strategic Planning, Call Centers, Social Networking, Telecommunications, Customer Satisfaction, Fax, Microsoft Word, Inventory Management, Internet Explorer, Customer Retention, Data Entry, Customer Experience, PowerPoint, Microsoft Excel, Community Outreach
Education
Kaplan University-Davenport Campus 2013 — 2015
Bachelor of Applied Science (BASc), Social Work
Ashford University 2009 — 2010
Elementary Education and Teaching
South University 2008 — 2009
Criminal Justice
Benton Harbor High School 1989 — 1992
High School DIploma, General Studies
TeleTech October 2014 - Present
Comcast November 2010 - June 2012
Convergys January 2009 - April 2010
DIscount Debt Solutions March 2008 - December 2008
Jackson Hewitt January 2003 - January 2005
Olive Garden August 2003 - February 2004
Skills
Microsoft Office, Customer Service, Outlook, Creative Writing, Public Speaking, Training, Team Building, Budgets, Process Improvement, Databases, Event Planning, Coaching, Negotiation, Strategic Planning, Call Centers, Social Networking, Telecommunications, Customer Satisfaction, Fax, Microsoft Word, Inventory Management, Internet Explorer, Customer Retention, Data Entry, Customer Experience, PowerPoint, Microsoft Excel, Community Outreach
Education
Kaplan University-Davenport Campus 2013 — 2015
Bachelor of Applied Science (BASc), Social Work
Ashford University 2009 — 2010
Elementary Education and Teaching
South University 2008 — 2009
Criminal Justice
Benton Harbor High School 1989 — 1992
High School DIploma, General Studies
Michlle D Walls's TeleTech Experience September 2015 - Present
Job Event Management Student
Industry Events Services
Experience
TeleTech September 2015 - Present
Walmart March 2015 - September 2015
Skills
Event Management, Customer Service, Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Sales, Cashiering
Education
The Art Institute of Pittsburgh-Online Division 2015 — 2020
Event Management Certificate, Currently studing Event Managment, 3.35 GPA
Art Institute of Pittsburgh 2015 — 2016
Event Managment Cerificate , Event Managment
TeleTech September 2015 - Present
Walmart March 2015 - September 2015
Skills
Event Management, Customer Service, Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Sales, Cashiering
Education
The Art Institute of Pittsburgh-Online Division 2015 — 2020
Event Management Certificate, Currently studing Event Managment, 3.35 GPA
Art Institute of Pittsburgh 2015 — 2016
Event Managment Cerificate , Event Managment
Jamie Hammell's TeleTech Experience April 2011 - Present
Job Project Manager, Global Leadership Development at TeleTech
Industry Design
Experience
TeleTech April 2011 - Present
TeleTech Holdings, Inc January 2005 - April 2011
TeleTech Holdings, Inc January 2003 - April 2005
TeleTech Holdings, Inc January 2001 - January 2003
Skills
Coaching, Training, Customer Service, Management, Content Management, Research, Quality Control, English, Spanish, Statistics, Finance, Instructor-led Training, Quality Assurance, Call Centers, Performance Management, Training Delivery, Instructional Design, Program Management, Blended Learning, Curriculum Design, Learning Management, E-Learning, Captivate, Project Management, ADDIE, Needs Analysis
Education
Berea College 1992 — 1996
Spanish, English, Spanish, Teaching
TeleTech April 2011 - Present
TeleTech Holdings, Inc January 2005 - April 2011
TeleTech Holdings, Inc January 2003 - April 2005
TeleTech Holdings, Inc January 2001 - January 2003
Skills
Coaching, Training, Customer Service, Management, Content Management, Research, Quality Control, English, Spanish, Statistics, Finance, Instructor-led Training, Quality Assurance, Call Centers, Performance Management, Training Delivery, Instructional Design, Program Management, Blended Learning, Curriculum Design, Learning Management, E-Learning, Captivate, Project Management, ADDIE, Needs Analysis
Education
Berea College 1992 — 1996
Spanish, English, Spanish, Teaching
Sonja Peters (Beffert) Sonja Peters (Beffert)'s TeleTech Experience November 2014 - Present
Job Customer Service and Sales Representative at TeleTech
Industry Consumer Services
Experience
TeleTech November 2014 - Present
SlimGenics October 2013 - 2015
TeleTech July 2008 - September 2013
PREMIER Bankcard July 2008 - November 2010
Citibank June 2006 - June 2008
Wells Fargo January 2006 - June 2006
Wells Fargo Capital Finance September 2004 - January 2006
American Alliance Mortgage Co November 2003 - August 2004
Access Information Systems September 2002 - August 2003
Skills
SQL Server 2008, Predictive Dialers, Analytics, Call Center, Analysis, Data Analysis, Banking, Business Analysis, Access, Process Improvement, Credit Cards, Mortgage Lending, Microsoft Excel, Customer Service, Strategic Planning, Online Marketing..., Online Marketing, Mastermind Groups, Microsoft SQL Server, Management, Social Media, Social Media Marketing, Social Media Strategist, internet marketing, Media Marketing, Network Marketing..., big idea mastermind, website marketing, Website Development, Web Design, Media Relations, Social Entrepreneurship, Social Media Measurement, mlm, Multimedia, Wireless Networking, Business Networking, Networking, Strategic Consulting, Continuous Improvement, Consulting, Web Marketing, Call Centers, Marketing, Leadership, Sales, Small Business, Portfolio Management, Social Networking, Loans
Education
Ashford University 2009 — 2010
MBA with emphasis in HR, Business and Human Resources
Ashford University 2006 — 2008
Organizational Management, Business
Central Lakes College 1999 — 2001
Communication Art and Design, Graphic Design
TeleTech November 2014 - Present
SlimGenics October 2013 - 2015
TeleTech July 2008 - September 2013
PREMIER Bankcard July 2008 - November 2010
Citibank June 2006 - June 2008
Wells Fargo January 2006 - June 2006
Wells Fargo Capital Finance September 2004 - January 2006
American Alliance Mortgage Co November 2003 - August 2004
Access Information Systems September 2002 - August 2003
Skills
SQL Server 2008, Predictive Dialers, Analytics, Call Center, Analysis, Data Analysis, Banking, Business Analysis, Access, Process Improvement, Credit Cards, Mortgage Lending, Microsoft Excel, Customer Service, Strategic Planning, Online Marketing..., Online Marketing, Mastermind Groups, Microsoft SQL Server, Management, Social Media, Social Media Marketing, Social Media Strategist, internet marketing, Media Marketing, Network Marketing..., big idea mastermind, website marketing, Website Development, Web Design, Media Relations, Social Entrepreneurship, Social Media Measurement, mlm, Multimedia, Wireless Networking, Business Networking, Networking, Strategic Consulting, Continuous Improvement, Consulting, Web Marketing, Call Centers, Marketing, Leadership, Sales, Small Business, Portfolio Management, Social Networking, Loans
Education
Ashford University 2009 — 2010
MBA with emphasis in HR, Business and Human Resources
Ashford University 2006 — 2008
Organizational Management, Business
Central Lakes College 1999 — 2001
Communication Art and Design, Graphic Design
Eddie Sierra Eddie Sierra's TeleTech Experience March 2014 - May 2014
Job Data Entry Clerk and Web Design
Industry Higher Education
Experience
TeleTech March 2014 - May 2014
Austin Peay State University September 2013 - December 2013
Austin Peay State University 2009 - 2013
Skills
HTML, Web Design, JavaScript, Databases, Web Development, Oracle, PHP, MySQL, Web Applications, InDesign, Data Analysis, Data Management, Relational Databases, Web Analytics, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Visual C#, Java, Data Modeling, Database Design, PowerPoint, Photoshop, Microsoft Access, .NET, Illustrator, Adobe Fireworks, C++
Education
Austin Peay State University 2009 — 2013
Bachelor of Computer Science, Web Design and Development, B
Austin Peay State University 2009 — 2013
Bachelor of Computer Science, Data Adminstration, B
Austin Peay State University 2009 — 2013
Associate of Arts (A.A.), Graphic Design, B
TeleTech March 2014 - May 2014
Austin Peay State University September 2013 - December 2013
Austin Peay State University 2009 - 2013
Skills
HTML, Web Design, JavaScript, Databases, Web Development, Oracle, PHP, MySQL, Web Applications, InDesign, Data Analysis, Data Management, Relational Databases, Web Analytics, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Visual C#, Java, Data Modeling, Database Design, PowerPoint, Photoshop, Microsoft Access, .NET, Illustrator, Adobe Fireworks, C++
Education
Austin Peay State University 2009 — 2013
Bachelor of Computer Science, Web Design and Development, B
Austin Peay State University 2009 — 2013
Bachelor of Computer Science, Data Adminstration, B
Austin Peay State University 2009 — 2013
Associate of Arts (A.A.), Graphic Design, B
Anela Tamaalii Anela Tamaalii's TeleTech Experience August 2008 - March 2009
Job Owner at Vanela's Knits
Industry Information Technology and Services
Experience
Nationwide ACS March 2011 - Present
PhoenixEnt February 2012 - Present
Vector Marketing June 2009 - August 2009
TeleTech August 2008 - March 2009
Skills
Data Entry, Spreadsheets, Customer Service, Customer Support, Answering Phones, Email Clients, Communication, Time Management, Project Management, Sales, Follow-up Skills, Microsoft Excel, Microsoft Word, Outlook, Dispatching, Appointment Scheduling, Job Scheduling, Listing Services, Administrative Work, Accounts Payable, Accounts Receivable, Invoicing, Inventory Management, Supervising, Employee Training
Education
Ashworth University 2011 — 2014
Business Management, A
Nationwide ACS March 2011 - Present
PhoenixEnt February 2012 - Present
Vector Marketing June 2009 - August 2009
TeleTech August 2008 - March 2009
Skills
Data Entry, Spreadsheets, Customer Service, Customer Support, Answering Phones, Email Clients, Communication, Time Management, Project Management, Sales, Follow-up Skills, Microsoft Excel, Microsoft Word, Outlook, Dispatching, Appointment Scheduling, Job Scheduling, Listing Services, Administrative Work, Accounts Payable, Accounts Receivable, Invoicing, Inventory Management, Supervising, Employee Training
Education
Ashworth University 2011 — 2014
Business Management, A
Cremin Mosley, MBA Cremin Mosley, MBA's TeleTech Experience September 2007 - June 2009
Job Group Leader at Target
Industry Retail
Experience
Target November 2012 - Present
T-Mobile January 2010 - November 2012
TeleTech September 2007 - June 2009
Varsity Brands May 1997 - September 2007
Bell Industries June 2006 - June 2007
Verizon Business January 2004 - July 2006
Skills
Account Management, Customer Experience, Sales Operations, Call Center, Customer Retention, Customer Satisfaction, Salesforce.com, Service Delivery, Program Management, Outsourcing, Cross-functional Team..., Microsoft Excel, Sales Process, Leadership Development, Teamwork, Cold Calling, Talent Management, Data Analysis, Analysis, Mobile Devices, Project Management, Workforce Management, Hiring, Retail, Team Management, Building Relationships, Inventory Management, Employee Training, Strategic Partnerships, New Business Development, B2B, CRM, Time Management, Direct Sales, Selling, Business Development, Recruiting, Negotiation, Vendor Management
Education
Baker University 2010 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Missouri-Columbia
B.S, Business Administration
Villanova University
Target November 2012 - Present
T-Mobile January 2010 - November 2012
TeleTech September 2007 - June 2009
Varsity Brands May 1997 - September 2007
Bell Industries June 2006 - June 2007
Verizon Business January 2004 - July 2006
Skills
Account Management, Customer Experience, Sales Operations, Call Center, Customer Retention, Customer Satisfaction, Salesforce.com, Service Delivery, Program Management, Outsourcing, Cross-functional Team..., Microsoft Excel, Sales Process, Leadership Development, Teamwork, Cold Calling, Talent Management, Data Analysis, Analysis, Mobile Devices, Project Management, Workforce Management, Hiring, Retail, Team Management, Building Relationships, Inventory Management, Employee Training, Strategic Partnerships, New Business Development, B2B, CRM, Time Management, Direct Sales, Selling, Business Development, Recruiting, Negotiation, Vendor Management
Education
Baker University 2010 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Missouri-Columbia
B.S, Business Administration
Villanova University
Amy Lamica's TeleTech Experience 2005 - 2006
Job Technology Engineer
Industry Insurance
Experience
Travelers Insurance July 2009 - Present
Events 2010 - Present
Pampered Chef May 2007 - Present
Travelers Chorale 2012 - 2014
Travelers Insurance June 2007 - July 2009
Travelers Insurance October 2006 - June 2007
Travelers Insurance June 2006 - October 2006
Teletech 2005 - 2006
TeleTech 2004 - 2005
TeleTech 2003 - 2004
Skills
Event Planning, Direct Sales, Team Leadership, Project Management, Communications and..., Marketing, Program Management, Management, Data Analysis, Team Building, Process Improvement, Call Center, Analysis, Marketing Communications, Software Documentation, Event Management, Budgets, Leadership, Time Management, Customer Service, Project Planning, Customer Satisfaction, Sales, Quality Assurance, Networking, Human Resources, Recruiting, Call Centers
Education
Bay Path University 2005 — 2006
Masters of Science, Communication & Information Management
Bay Path University 2002 — 2005
Bachelor of Science, Executive Management
Hampshire Regional High School 1976 — 1983
Diploma, General Studies
Travelers Insurance July 2009 - Present
Events 2010 - Present
Pampered Chef May 2007 - Present
Travelers Chorale 2012 - 2014
Travelers Insurance June 2007 - July 2009
Travelers Insurance October 2006 - June 2007
Travelers Insurance June 2006 - October 2006
Teletech 2005 - 2006
TeleTech 2004 - 2005
TeleTech 2003 - 2004
Skills
Event Planning, Direct Sales, Team Leadership, Project Management, Communications and..., Marketing, Program Management, Management, Data Analysis, Team Building, Process Improvement, Call Center, Analysis, Marketing Communications, Software Documentation, Event Management, Budgets, Leadership, Time Management, Customer Service, Project Planning, Customer Satisfaction, Sales, Quality Assurance, Networking, Human Resources, Recruiting, Call Centers
Education
Bay Path University 2005 — 2006
Masters of Science, Communication & Information Management
Bay Path University 2002 — 2005
Bachelor of Science, Executive Management
Hampshire Regional High School 1976 — 1983
Diploma, General Studies
Yamil Cruz's TeleTech Experience 2003 - 2005
Job Reimbursement Analyst at Baystate Health
Industry Hospital & Health Care
Experience
Baystate Health September 2013 - Present
Baystate Health December 2005 - September 2013
TeleTech 2003 - 2005
United Personnel Services 2001 - 2002
Skills
Customer Service, Insurance, Employee Benefits, Medical Records, HIPAA, Healthcare, Medical Terminology, Medical Billing, Healthcare Information..., PeopleSoft, Analysis, Medicare, Medicaid, Accounts Receivable, Healthcare Management, Hospitals, EMR, EHR, Access, Documentation
Education
Bay Path University 2011 — 2012
BS in Business
Bay Path University 2009 — 2011
AS in Business
Baystate Health September 2013 - Present
Baystate Health December 2005 - September 2013
TeleTech 2003 - 2005
United Personnel Services 2001 - 2002
Skills
Customer Service, Insurance, Employee Benefits, Medical Records, HIPAA, Healthcare, Medical Terminology, Medical Billing, Healthcare Information..., PeopleSoft, Analysis, Medicare, Medicaid, Accounts Receivable, Healthcare Management, Hospitals, EMR, EHR, Access, Documentation
Education
Bay Path University 2011 — 2012
BS in Business
Bay Path University 2009 — 2011
AS in Business
Tamisha Johnson Tamisha Johnson's TeleTech Experience September 2012 - June 2013
Job at
Industry Arts and Crafts
Experience
Ambit Energy January 2015 - Present
TDI Solutions LLC September 2013 - Present
Candles and Glasses by TaFon June 2011 - Present
Party Gals October 2011 - June 2014
TeleTech September 2012 - June 2013
Vector Marketing August 2012 - December 2012
J & A Power Sales and Marketing January 2012 - April 2012
Teletech Aurora, Co October 2011 - January 2012
Holden Mss Telesales Denver, CoTelesales August 2006 - December 2006
Applied Research Marketing January 2005 - May 2005
Skills
Direct Sales, Customer Service, Data Entry, Marketing, Sales, Cold Calling, Customer Retention, Customer Satisfaction, Call Centers, Leadership, Time Management, Training, Team Building, Customer Experience, Selling
Education
S2 Safety & Intelligence Institute 2015 — 2015
Certificate, Private Investigator Intern Program
Ashford University 2009 — 2014
BA, Health Care Administration
Pennfoster 2013 — 2013
Diploma, Private Investigator, B
Mississippi Job Corps 1996 — 1997
Certificate, Retail Sales
Gateway High School
Ambit Energy January 2015 - Present
TDI Solutions LLC September 2013 - Present
Candles and Glasses by TaFon June 2011 - Present
Party Gals October 2011 - June 2014
TeleTech September 2012 - June 2013
Vector Marketing August 2012 - December 2012
J & A Power Sales and Marketing January 2012 - April 2012
Teletech Aurora, Co October 2011 - January 2012
Holden Mss Telesales Denver, CoTelesales August 2006 - December 2006
Applied Research Marketing January 2005 - May 2005
Skills
Direct Sales, Customer Service, Data Entry, Marketing, Sales, Cold Calling, Customer Retention, Customer Satisfaction, Call Centers, Leadership, Time Management, Training, Team Building, Customer Experience, Selling
Education
S2 Safety & Intelligence Institute 2015 — 2015
Certificate, Private Investigator Intern Program
Ashford University 2009 — 2014
BA, Health Care Administration
Pennfoster 2013 — 2013
Diploma, Private Investigator, B
Mississippi Job Corps 1996 — 1997
Certificate, Retail Sales
Gateway High School
Keith Gugliotto Keith Gugliotto's TeleTech Experience 1999 - 2000
Job Primordial Sea Captain, Splasm Software, Inc.
Industry Computer Software
Experience
Splasm Software 2005 - Present
Cerner Physician Practice 2001 - 2005
Interactive Communication and Training 2000 - 2001
TeleTech 1999 - 2000
Papa Johns 1995 - 1999
Intellimedia 1995 - 1995
Papa Johns 1993 - 1994
Skills
Objective-C, Cocoa, Xcode, Mac OS X, C, PHP, SQLite, SCO Unix, AIX, OS X, Software Development, Object Oriented Design
Education
Auburn University
Splasm Software 2005 - Present
Cerner Physician Practice 2001 - 2005
Interactive Communication and Training 2000 - 2001
TeleTech 1999 - 2000
Papa Johns 1995 - 1999
Intellimedia 1995 - 1995
Papa Johns 1993 - 1994
Skills
Objective-C, Cocoa, Xcode, Mac OS X, C, PHP, SQLite, SCO Unix, AIX, OS X, Software Development, Object Oriented Design
Education
Auburn University
Bryan Rudolph Bryan Rudolph's TeleTech Experience October 2010 - June 2011
Job Graphics and Animation Game Presentation for the Philadelphia Flyers
Industry Graphic Design
Experience
Philadelphia Flyers September 2014 - Present
Carlucci's Waterfront September 2014 - Present
TGI Fridays March 2013 - August 2014
TeleTech October 2010 - June 2011
Skills
Illustrator, Adobe Creative Suite, Photoshop, After Effects, InDesign, Web Design, Dreamweaver, Final Cut Studio, Corel Painter, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Ice Hockey, Hockey, Customer Service, Restaurants, Craft Beer, Charity Work, Social Media, Social Skills, Construction, logo design, Advertising, Typography, Posters, Brochures, Image Editing, Image Manipulation, Graphic Design, Motion Graphics
Education
Art Institute of Philadelphia 2011 — 2014
Bachelor of Science (BS), Graphic Design
West Virginia University 2008 — 2011
Philadelphia Flyers September 2014 - Present
Carlucci's Waterfront September 2014 - Present
TGI Fridays March 2013 - August 2014
TeleTech October 2010 - June 2011
Skills
Illustrator, Adobe Creative Suite, Photoshop, After Effects, InDesign, Web Design, Dreamweaver, Final Cut Studio, Corel Painter, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Ice Hockey, Hockey, Customer Service, Restaurants, Craft Beer, Charity Work, Social Media, Social Skills, Construction, logo design, Advertising, Typography, Posters, Brochures, Image Editing, Image Manipulation, Graphic Design, Motion Graphics
Education
Art Institute of Philadelphia 2011 — 2014
Bachelor of Science (BS), Graphic Design
West Virginia University 2008 — 2011
Meshayla Payne Meshayla Payne's TeleTech Experience February 2015 - Present
Job Trainer/Team Leader
Industry Insurance
Experience
TeleTech February 2015 - Present
Consolidated Youth Services November 2013 - June 2014
Kerusso Activewear Inc 2012 - July 2013
NEA Baptist Clinic Clinical Research May 2010 - September 2012
Studio By Deb 2011 - 2012
Kerusso 2003 - 2008
Skills
Microsoft Office, Marketing Strategy, Customer Service, Advertising, Clinical Trials, New Business Development, Strategic Planning, Training, Management, Healthcare, Sales Management, Clinical Research, Public Speaking, Microsoft Excel, Contract Negotiation, Process Improvement, Retail, Social Media, PowerPoint, Microsoft Word, Marketing, Event Planning, Budgets, Analysis, Team Building, Sop, Data Entry, Merchandising, Leadership, Sales, Team Leadership
Education
Arkansas State University
Bachelor of Arts (B.A.), English and Theatre
Arkansas State University
Master of Arts (M.A.), English
TeleTech February 2015 - Present
Consolidated Youth Services November 2013 - June 2014
Kerusso Activewear Inc 2012 - July 2013
NEA Baptist Clinic Clinical Research May 2010 - September 2012
Studio By Deb 2011 - 2012
Kerusso 2003 - 2008
Skills
Microsoft Office, Marketing Strategy, Customer Service, Advertising, Clinical Trials, New Business Development, Strategic Planning, Training, Management, Healthcare, Sales Management, Clinical Research, Public Speaking, Microsoft Excel, Contract Negotiation, Process Improvement, Retail, Social Media, PowerPoint, Microsoft Word, Marketing, Event Planning, Budgets, Analysis, Team Building, Sop, Data Entry, Merchandising, Leadership, Sales, Team Leadership
Education
Arkansas State University
Bachelor of Arts (B.A.), English and Theatre
Arkansas State University
Master of Arts (M.A.), English
Mandy Kaufman Mandy Kaufman's TeleTech Experience August 2009 - January 2011
Job Account Executive at Lamar Advertising Company
Industry Marketing and Advertising
Experience
Lamar Advertising Company March 2015 - Present
WTRF-TV January 2013 - February 2015
WTRF-TV February 2011 - December 2012
TeleTech August 2009 - January 2011
Burroughs & Chapin Company June 2008 - August 2008
Skills
Marketing Strategy, Account Management, Sales, Social Media, Advertising, Marketing, Microsoft Office, PowerPoint, Microsoft Excel, Press Releases, Social Media Marketing, Leadership, Sports, Long-term Customer..., Integrated Marketing, Customer Satisfaction, Training, Social Networking, Microsoft Word, Customer Service, Marketing Communications, Public Speaking, Event Planning, Public Relations, Advertising Sales, Blogging, Lead Generation
Education
Bethany College 2005 — 2009
Bachelor of Arts (BA), Communication/Advertising
John Marshall High School 2002 — 2005
Lamar Advertising Company March 2015 - Present
WTRF-TV January 2013 - February 2015
WTRF-TV February 2011 - December 2012
TeleTech August 2009 - January 2011
Burroughs & Chapin Company June 2008 - August 2008
Skills
Marketing Strategy, Account Management, Sales, Social Media, Advertising, Marketing, Microsoft Office, PowerPoint, Microsoft Excel, Press Releases, Social Media Marketing, Leadership, Sports, Long-term Customer..., Integrated Marketing, Customer Satisfaction, Training, Social Networking, Microsoft Word, Customer Service, Marketing Communications, Public Speaking, Event Planning, Public Relations, Advertising Sales, Blogging, Lead Generation
Education
Bethany College 2005 — 2009
Bachelor of Arts (BA), Communication/Advertising
John Marshall High School 2002 — 2005
Shakirah Levy Shakirah Levy's TeleTech Experience September 2011 - April 2012
Job IT Support
Industry Outsourcing/Offshoring
Experience
Comcast November 2014 - Present
AAA APARTMENT STAFFING April 2007 - Present
Computer Generated Solutions March 2014 - July 2014
TeleTech September 2011 - April 2012
West Corporation September 2009 - July 2010
Skills
A+ Trained, Six Sigma, Mainframe, VPN/Secure ID, IVR, Yardi, IBM AS400, Citrix, Remedy, PBX, VOIP, Avaya, HTML, Knowledge base, Kronos, Automatic Call..., TCP/IP protocols, Sales, Apartments, Property Management
Education
Omnitech Institute 2015 — 2015
Network Engineering
Atlanta Metropolitan College 2000 — 2010
Associate's Degree, Computer Information Systems, 3.8
CNA Academy, LLC 2009 — 2009
certificate, Certified Nursing Assistant/Aide and Patient Care Assistant/Aide, 4.0
Lovejoy highschool 1993 — 1997
Diploma, College Prep
Comcast November 2014 - Present
AAA APARTMENT STAFFING April 2007 - Present
Computer Generated Solutions March 2014 - July 2014
TeleTech September 2011 - April 2012
West Corporation September 2009 - July 2010
Skills
A+ Trained, Six Sigma, Mainframe, VPN/Secure ID, IVR, Yardi, IBM AS400, Citrix, Remedy, PBX, VOIP, Avaya, HTML, Knowledge base, Kronos, Automatic Call..., TCP/IP protocols, Sales, Apartments, Property Management
Education
Omnitech Institute 2015 — 2015
Network Engineering
Atlanta Metropolitan College 2000 — 2010
Associate's Degree, Computer Information Systems, 3.8
CNA Academy, LLC 2009 — 2009
certificate, Certified Nursing Assistant/Aide and Patient Care Assistant/Aide, 4.0
Lovejoy highschool 1993 — 1997
Diploma, College Prep
Russ Uhlmann, Jr.'s TeleTech Experience 2005 - 2007
Job Experienced Sales Leader & Business Development Executive
Industry Information Technology and Services
Experience
CodeBaby January 2013 - Present
Xerox Services (formerly ACS) January 2011 - December 2012
Xerox Services (formerly ACS) January 2008 - December 2010
TeleTech 2005 - 2007
PointClear 2003 - 2005
Protocol Global Solutions 1998 - 2003
Indigo/HP 1995 - 1998
Gerber Scientific Products 1985 - 1995
Education
Auburn University
BS Finance
CodeBaby January 2013 - Present
Xerox Services (formerly ACS) January 2011 - December 2012
Xerox Services (formerly ACS) January 2008 - December 2010
TeleTech 2005 - 2007
PointClear 2003 - 2005
Protocol Global Solutions 1998 - 2003
Indigo/HP 1995 - 1998
Gerber Scientific Products 1985 - 1995
Education
Auburn University
BS Finance
Audrey McDonald's TeleTech Experience November 2010 - Present
Job Director Human Resources, Cloudsource/Work at Home at Sutherland Global Services
Industry Human Resources
Experience
Sutherland Global Services July 2015 - Present
TeleTech November 2010 - Present
City of Santa Clarita 1999 - 2007
Skills
Recruiting, Human Resources, Organizational..., Employee Relations, Performance Management, Deferred Compensation, Employee Engagement, Coaching, Taleo, Training, Customer Service, Talent Acquisition, HRIS, Workforce Planning, Onboarding, Talent Management, FMLA, Process Improvement, Benefits Administration, Job Analysis, Employment Law, Call Centers, Labor Relations, Management, Policy, HR Policies, Personnel Management, New Hire Orientations
Education
Azusa Pacific University 2003 — 2005
Master of Arts, Organizational Management
Sutherland Global Services July 2015 - Present
TeleTech November 2010 - Present
City of Santa Clarita 1999 - 2007
Skills
Recruiting, Human Resources, Organizational..., Employee Relations, Performance Management, Deferred Compensation, Employee Engagement, Coaching, Taleo, Training, Customer Service, Talent Acquisition, HRIS, Workforce Planning, Onboarding, Talent Management, FMLA, Process Improvement, Benefits Administration, Job Analysis, Employment Law, Call Centers, Labor Relations, Management, Policy, HR Policies, Personnel Management, New Hire Orientations
Education
Azusa Pacific University 2003 — 2005
Master of Arts, Organizational Management
Leigh Margaret Stull's TeleTech Experience 2000 - 2004
Job Sr. Director, Careerbuilder Website Product
Industry Information Technology and Services
Experience
Careerbuilder.com September 2010 - Present
Partner Consulting Firm 2008 - 2010
Grainger March 2004 - September 2008
Teletech 2000 - 2004
General Motors October 1999 - November 2001
Skills
Change Management, Recruiting, Talent Acquisition, Training, Account Management, Sourcing, Employee Engagement, Coaching, Customer Service, Talent Management, Performance Management, Leadership Development, Strategic Planning, Sales, Project Management, Management, Organizational..., Applicant Tracking..., Employee Relations, Call Center, B2B, Business Development, Strategy, Leadership, Operations Management, Call Centers, Team Building, Salesforce.com, New Business Development, Vendor Management, SaaS, Consulting, Team Leadership, Product Management, Strategic Partnerships, Business Strategy, Enterprise Software, Agile Methodologies, Start-ups, Process Improvement, Cross-functional Team...
Education
Western Kentucky University 1996 — 2001
Bachelor of Science (B.S.), Business Administration and Management, General
Belmont University
Information Technology
Careerbuilder.com September 2010 - Present
Partner Consulting Firm 2008 - 2010
Grainger March 2004 - September 2008
Teletech 2000 - 2004
General Motors October 1999 - November 2001
Skills
Change Management, Recruiting, Talent Acquisition, Training, Account Management, Sourcing, Employee Engagement, Coaching, Customer Service, Talent Management, Performance Management, Leadership Development, Strategic Planning, Sales, Project Management, Management, Organizational..., Applicant Tracking..., Employee Relations, Call Center, B2B, Business Development, Strategy, Leadership, Operations Management, Call Centers, Team Building, Salesforce.com, New Business Development, Vendor Management, SaaS, Consulting, Team Leadership, Product Management, Strategic Partnerships, Business Strategy, Enterprise Software, Agile Methodologies, Start-ups, Process Improvement, Cross-functional Team...
Education
Western Kentucky University 1996 — 2001
Bachelor of Science (B.S.), Business Administration and Management, General
Belmont University
Information Technology
Pandu Elango's TeleTech Experience 2005 - Present
Job Principal Analyst at TeleTech
Industry Computer Software
Experience
TeleTech 2005 - Present
Echostar May 2001 - September 2005
Skills
SOA, JDeveloper, Oracle Forms, Oracle Report Builder, Oracle PL/SQL..., Oracle Workflow, Oracle E-Business Suite, Oracle HR, Oracle Financial, Oracle Reports, SDLC, Oracle Discoverer, Business Intelligence, Integration, PL/SQL, Oracle, Oracle Applications, Business Analysis, Requirements Analysis, SQL, Software Project..., Vendor Management, Enterprise Architecture
Education
Bharathidasan University 1992 — 1994
Master's degree, Computer Science
Madurai Kamaraj University
Bachelor's degree, Computer Science
TeleTech 2005 - Present
Echostar May 2001 - September 2005
Skills
SOA, JDeveloper, Oracle Forms, Oracle Report Builder, Oracle PL/SQL..., Oracle Workflow, Oracle E-Business Suite, Oracle HR, Oracle Financial, Oracle Reports, SDLC, Oracle Discoverer, Business Intelligence, Integration, PL/SQL, Oracle, Oracle Applications, Business Analysis, Requirements Analysis, SQL, Software Project..., Vendor Management, Enterprise Architecture
Education
Bharathidasan University 1992 — 1994
Master's degree, Computer Science
Madurai Kamaraj University
Bachelor's degree, Computer Science
Andi Brass's TeleTech Experience September 2005 - February 2007
Job CSR at West
Industry Consumer Services
Experience
West Security OfficerAlert Security2005 - Present
TeleTech September 2005 - February 2007
Education
Ashford University
West Security OfficerAlert Security2005 - Present
TeleTech September 2005 - February 2007
Education
Ashford University
Deepak Williams's TeleTech Experience July 2013 - Present
Job Senior Architect
Industry Information Technology and Services
Experience
TeleTech July 2013 - Present
TeleTech October 2011 - July 2013
TeleTech March 2005 - October 2011
TeleTech November 2000 - March 2005
Immedient (formerly Raymond James Consulting) March 1999 - November 2000
Beechwood Computing Limited May 1997 - March 1999
Data Software Research Company Ltd October 1996 - April 1997
i-flex solutions (formerly Citicorp Information Technology Industries Ltd) June 1994 - April 1996
Skills
Business Intelligence, Oracle, SQL, PL/SQL, Unix, Telecommunications, Management, BPO, Outsourcing, Vendor Management, Service Delivery, ITIL, Team Building, Business Analysis, Integration, Cloud Computing
Education
Birla Institute of Technology and Science, Pilani 1990 — 1994
MSc, Information Systems
Bain School 1979 — 1981
TeleTech July 2013 - Present
TeleTech October 2011 - July 2013
TeleTech March 2005 - October 2011
TeleTech November 2000 - March 2005
Immedient (formerly Raymond James Consulting) March 1999 - November 2000
Beechwood Computing Limited May 1997 - March 1999
Data Software Research Company Ltd October 1996 - April 1997
i-flex solutions (formerly Citicorp Information Technology Industries Ltd) June 1994 - April 1996
Skills
Business Intelligence, Oracle, SQL, PL/SQL, Unix, Telecommunications, Management, BPO, Outsourcing, Vendor Management, Service Delivery, ITIL, Team Building, Business Analysis, Integration, Cloud Computing
Education
Birla Institute of Technology and Science, Pilani 1990 — 1994
MSc, Information Systems
Bain School 1979 — 1981
Mario Acklin's TeleTech Experience February 2012 - Present
Job Sr Virtualization Engineer at TeleTech
Industry Computer & Network Security
Experience
TeleTech February 2012 - Present
Comstor - a Westcon Group Company July 2010 - February 2012
ProNet Solutions August 2007 - July 2010
Heritage College April 2007 - August 2007
ACT Teleconferencing January 2006 - April 2007
Geek Squad March 2003 - January 2006
Skills
VMware ESX, VMware, Cisco Technologies, Windows Server, Citrix, VMware Infrastructure, Active Directory, Virtualization, CCNA, Microsoft Exchange, VDI, Data Center
Education
Tech Skills - Denver 2004 — 2006
Associate of Science (A.S.), Information Technology
Art Institute of Colorado 1999 — 2002
TeleTech February 2012 - Present
Comstor - a Westcon Group Company July 2010 - February 2012
ProNet Solutions August 2007 - July 2010
Heritage College April 2007 - August 2007
ACT Teleconferencing January 2006 - April 2007
Geek Squad March 2003 - January 2006
Skills
VMware ESX, VMware, Cisco Technologies, Windows Server, Citrix, VMware Infrastructure, Active Directory, Virtualization, CCNA, Microsoft Exchange, VDI, Data Center
Education
Tech Skills - Denver 2004 — 2006
Associate of Science (A.S.), Information Technology
Art Institute of Colorado 1999 — 2002
Jay Soriano's TeleTech Experience 2003 - 2005
Job Software Tester for Lionbridge
Industry Wireless
Experience
Lionbridge Technologies September 2012 - June 2014
VMC July 2011 - December 2011
WDS Global June 2010 - August 2011
WDS Global March 2005 - 2010
TeleTech 2003 - 2005
Earthlink February 2000 - March 2003
MindSpring March 1998 - February 2000
Skills
A+ Certified, Active Directory, Android, Routers, Blackberry OS, Call Center, Computer Hardware, Microsoft Exchange, Online Research, Quality Assurance, SharePoint, Software Documentation, TCP/IP, Technical Writing, Technical Support, Troubleshooting, Telecommunications, Windows, Windows Phone, Windows 7, Windows Server, Workforce Management, DNS, Training, Wireless, Call Centers, OS X, Servers, Networking, Powershell, Network Administration, Blackberry Enterprise..., XP, Blackberry applications, Training Delivery, Software Installation, System Deployment, Cloud Computing, Operating Systems, Hardware, Blackberry, System Administration, VMware, Virtualization, BMC Remedy, Windows 8, HTML, Help Desk Support, VPN, Databases
Education
Bellevue Community College 2011 — 2013
Bremerton High School 1988 — 1992
High School
Lionbridge Technologies September 2012 - June 2014
VMC July 2011 - December 2011
WDS Global June 2010 - August 2011
WDS Global March 2005 - 2010
TeleTech 2003 - 2005
Earthlink February 2000 - March 2003
MindSpring March 1998 - February 2000
Skills
A+ Certified, Active Directory, Android, Routers, Blackberry OS, Call Center, Computer Hardware, Microsoft Exchange, Online Research, Quality Assurance, SharePoint, Software Documentation, TCP/IP, Technical Writing, Technical Support, Troubleshooting, Telecommunications, Windows, Windows Phone, Windows 7, Windows Server, Workforce Management, DNS, Training, Wireless, Call Centers, OS X, Servers, Networking, Powershell, Network Administration, Blackberry Enterprise..., XP, Blackberry applications, Training Delivery, Software Installation, System Deployment, Cloud Computing, Operating Systems, Hardware, Blackberry, System Administration, VMware, Virtualization, BMC Remedy, Windows 8, HTML, Help Desk Support, VPN, Databases
Education
Bellevue Community College 2011 — 2013
Bremerton High School 1988 — 1992
High School
Corinne (Johnston) Mahoney's TeleTech Experience May 1995 - August 1999
Job Director of Corporate Communications at Pinnacol Assurance
Industry Public Relations and Communications
Experience
Pinnacol Assurance July 2001 - Present
Rhythms NetConnections September 1999 - July 2001
TeleTech May 1995 - August 1999
Education
Ball State University 1992 — 1994
MA, Journalism, Public Relations
Wittenberg University 1987 — 1991
BFA, English
Pinnacol Assurance July 2001 - Present
Rhythms NetConnections September 1999 - July 2001
TeleTech May 1995 - August 1999
Education
Ball State University 1992 — 1994
MA, Journalism, Public Relations
Wittenberg University 1987 — 1991
BFA, English
Glen Harper's TeleTech Experience September 2012 - February 2013
Job Network Senior Consultant
Industry Computer Software
Experience
Dell February 2013 - Present
TeleTech September 2012 - February 2013
TeleTech June 2011 - October 2012
eLoyalty 2000 - December 2011
Wackenhut 1994 - 2000
Skills
Cisco ICM, SQL Server, HP Openview, CTI, IVR, Netscout, Windows Server, Contact Centers, Unified Communications, Cisco Technologies, Data Center, Cisco Routers, Cisco IOS, Microsoft SQL Server, Troubleshooting, Call Centers, Cisco Call Manager, VoIP, Telecommunications, System Deployment, Unix, Telephony, Integration
Education
Austin Community College 1997 — 1999
Computer Science
Dell February 2013 - Present
TeleTech September 2012 - February 2013
TeleTech June 2011 - October 2012
eLoyalty 2000 - December 2011
Wackenhut 1994 - 2000
Skills
Cisco ICM, SQL Server, HP Openview, CTI, IVR, Netscout, Windows Server, Contact Centers, Unified Communications, Cisco Technologies, Data Center, Cisco Routers, Cisco IOS, Microsoft SQL Server, Troubleshooting, Call Centers, Cisco Call Manager, VoIP, Telecommunications, System Deployment, Unix, Telephony, Integration
Education
Austin Community College 1997 — 1999
Computer Science
Bill Dubberly's TeleTech Experience 2009 - 2011
Job Director of Operations and Client Care as Outsourcing Executive
Industry Telecommunications
Experience
Outsourcing Executive April 2013 - Present
Bradley Enterprises October 2011 - Present
TeleTech 2009 - 2011
Teleperformance November 2006 - September 2009
Accenture November 2005 - November 2006
IBM Global Services 2003 - 2005
Sprint 1990 - 2003
Sprint Nextel 1990 - 2003
Skills
Call Center, Customer Relations, Contract Management, Contract Negotiation, P&L, Leadership Development, Workforce Management, Vendor Management, BPO, Process Improvement, Contract Negotiations, P&L Management, Client Services, Team Building, Customer Service, COPC, Operations Management, Program Management, Offshore, Strategic Planning, Income Statement, Management, Financial Services, Service Delivery, Cross-functional Team..., Customer Experience, Call Centers, Telecommunications, Customer Satisfaction, Training
Education
Avila University 2000 — 2003
MBA, Organizational Development, 3.7
Tennessee Temple University 1980 — 1984
BA, Organizational Psychology
Outsourcing Executive April 2013 - Present
Bradley Enterprises October 2011 - Present
TeleTech 2009 - 2011
Teleperformance November 2006 - September 2009
Accenture November 2005 - November 2006
IBM Global Services 2003 - 2005
Sprint 1990 - 2003
Sprint Nextel 1990 - 2003
Skills
Call Center, Customer Relations, Contract Management, Contract Negotiation, P&L, Leadership Development, Workforce Management, Vendor Management, BPO, Process Improvement, Contract Negotiations, P&L Management, Client Services, Team Building, Customer Service, COPC, Operations Management, Program Management, Offshore, Strategic Planning, Income Statement, Management, Financial Services, Service Delivery, Cross-functional Team..., Customer Experience, Call Centers, Telecommunications, Customer Satisfaction, Training
Education
Avila University 2000 — 2003
MBA, Organizational Development, 3.7
Tennessee Temple University 1980 — 1984
BA, Organizational Psychology
Iñigo Martin Mendoza's TeleTech Experience April 2008 - January 2009
Job Service Delivery | Quality at SITEL
Industry Outsourcing/Offshoring
Experience
Sitel March 2009 - Present
TeleTech April 2008 - January 2009
ePLDT Ventus 2009 - 2009
eTelecare Global Solutions August 2007 - December 2007
FedEx Kinko's October 2005 - July 2007
Commission on Elections (Philippines) July 2006 - June 2007
Central Bank of the Philippines (BSP) March 2004 - February 2007
Verizon February 2000 - September 2005
Education
Ateneo de Manila University 2008 — 2009
Certificate, Business Process Outsourcing
New York University 1998 — 2002
BS, Computer Science
City University of New York
MBA, Business Administration
Sitel March 2009 - Present
TeleTech April 2008 - January 2009
ePLDT Ventus 2009 - 2009
eTelecare Global Solutions August 2007 - December 2007
FedEx Kinko's October 2005 - July 2007
Commission on Elections (Philippines) July 2006 - June 2007
Central Bank of the Philippines (BSP) March 2004 - February 2007
Verizon February 2000 - September 2005
Education
Ateneo de Manila University 2008 — 2009
Certificate, Business Process Outsourcing
New York University 1998 — 2002
BS, Computer Science
City University of New York
MBA, Business Administration
Landon Schuldies's TeleTech Experience June 2010 - April 2013
Job Tech. Supp. Supervisor Jack Henry and Associates
Industry Information Technology and Services
Experience
Jack Henry & Associates April 2013 - Present
TeleTech June 2010 - April 2013
APS Healthcare June 2008 - December 2008
StarTek November 2004 - April 2008
StarTek 2004 - 2008
Skills
Healthcare, Call Center, Applicant Tracking..., Case Managment, Process Improvement, Customer Service, Software Documentation, PeopleSoft, Training, Outlook, Employee Relations, Team Building, Visio, Coaching, Recruiting, Employee Benefits, Benefits Administration, SDLC, Microsoft Office, CompTIA A+ Certification, Supervising, Management, Call Centers
Education
Ozarks Technical Community College 2009 — 2015
Associate's of Applied Science, Network Technology, 3.5 GPA
Art Institute of Colorado 2003 — 2004
One Year - Non Graduate, Culinary Management
Wheatland High School 1998 — 2002
High School Diploma, General Education
Jack Henry & Associates April 2013 - Present
TeleTech June 2010 - April 2013
APS Healthcare June 2008 - December 2008
StarTek November 2004 - April 2008
StarTek 2004 - 2008
Skills
Healthcare, Call Center, Applicant Tracking..., Case Managment, Process Improvement, Customer Service, Software Documentation, PeopleSoft, Training, Outlook, Employee Relations, Team Building, Visio, Coaching, Recruiting, Employee Benefits, Benefits Administration, SDLC, Microsoft Office, CompTIA A+ Certification, Supervising, Management, Call Centers
Education
Ozarks Technical Community College 2009 — 2015
Associate's of Applied Science, Network Technology, 3.5 GPA
Art Institute of Colorado 2003 — 2004
One Year - Non Graduate, Culinary Management
Wheatland High School 1998 — 2002
High School Diploma, General Education
Deirdre Miller's TeleTech Experience October 2008 - December 2008
Job System Administrator
Industry Consumer Services
Experience
Berean Christian Church February 2009 - Present
TeleTech October 2008 - December 2008
Cloud 10 Corp July 2008 - October 2008
Humana April 2002 - August 2008
Compbenefits Company April 2002 - August 2008
abc Distributing, Inc April 1999 - September 2000
abc Distributing, Inc August 1994 - September 2000
abc Distributing, Inc June 1994 - April 1999
abc Distributing, Inc August 1992 - June 1994
Carnival Cruise Lines June 1990 - July 1992
Skills
Health Insurance, Call Center, Medicare, Team Building, Insurance, Operations Management, Six Sigma, Leadership, Customer Service, Employee Benefits, Cross-functional Team..., Training, Microsoft Office, Inventory Management, Managed Care, Project Management, Claim, Coaching, Team Leadership, Call Centers, Project Planning, Human Resources, Management, Software Documentation
Education
Beulah Heights University 2010 — 2013
Associate's degree, Educational Leadership and Administration, General
Miami Edison High School 1984 — 1988
High School Diploma, High School/Secondary Diploma Programs
Berean Christian Church February 2009 - Present
TeleTech October 2008 - December 2008
Cloud 10 Corp July 2008 - October 2008
Humana April 2002 - August 2008
Compbenefits Company April 2002 - August 2008
abc Distributing, Inc April 1999 - September 2000
abc Distributing, Inc August 1994 - September 2000
abc Distributing, Inc June 1994 - April 1999
abc Distributing, Inc August 1992 - June 1994
Carnival Cruise Lines June 1990 - July 1992
Skills
Health Insurance, Call Center, Medicare, Team Building, Insurance, Operations Management, Six Sigma, Leadership, Customer Service, Employee Benefits, Cross-functional Team..., Training, Microsoft Office, Inventory Management, Managed Care, Project Management, Claim, Coaching, Team Leadership, Call Centers, Project Planning, Human Resources, Management, Software Documentation
Education
Beulah Heights University 2010 — 2013
Associate's degree, Educational Leadership and Administration, General
Miami Edison High School 1984 — 1988
High School Diploma, High School/Secondary Diploma Programs
Clay Heinz's TeleTech Experience April 2015 - Present
Job Advocate for today's health care consumer
Industry Hospital & Health Care
Experience
TeleTech April 2015 - Present
Optum July 2010 - April 2015
Connextions July 2010 - January 2014
Extend Health January 2010 - July 2010
Extend health January 2009 - January 2010
Extend Health March 2008 - January 2010
Blue Cross Blue Shield of Florida 2005 - 2007
Skills
Health Insurance, Medicare, Call Center, Employee Benefits, Insurance, Process Improvement, HIPAA, Call Centers, Strategic Planning, Managed Care, Leadership, Training, Healthcare, Vendor Management, Account Management, Benefits Administration, Performance Management
Education
Baylor University 1991 — 1995
BA, Communications
Baylor University
TeleTech April 2015 - Present
Optum July 2010 - April 2015
Connextions July 2010 - January 2014
Extend Health January 2010 - July 2010
Extend health January 2009 - January 2010
Extend Health March 2008 - January 2010
Blue Cross Blue Shield of Florida 2005 - 2007
Skills
Health Insurance, Medicare, Call Center, Employee Benefits, Insurance, Process Improvement, HIPAA, Call Centers, Strategic Planning, Managed Care, Leadership, Training, Healthcare, Vendor Management, Account Management, Benefits Administration, Performance Management
Education
Baylor University 1991 — 1995
BA, Communications
Baylor University
Jessica Matye's TeleTech Experience January 2015 - Present
Job Training Supervisor at TeleTech
Industry Financial Services
Experience
TeleTech January 2015 - Present
Wells Fargo January 2013 - May 2014
Wells Fargo March 2009 - December 2012
Wells Fargo February 2007 - February 2009
Skills
Onboarding, Talent Management, Employee Engagement, Employee Relations, Training, Leadership Development, Customer Service, Coaching, Leadership, Management, Organizational..., Strategic Planning, Vendor Management
Education
University of Phoenix 2014 — 2015
Master's degree, Adult Education and Training
Bethel University 2008 — 2010
BA, Human Resource Management
Wisconsin Indianhead Technical College 1998 — 2000
Associate's Degree, Marketing/Marketing Management, General
TeleTech January 2015 - Present
Wells Fargo January 2013 - May 2014
Wells Fargo March 2009 - December 2012
Wells Fargo February 2007 - February 2009
Skills
Onboarding, Talent Management, Employee Engagement, Employee Relations, Training, Leadership Development, Customer Service, Coaching, Leadership, Management, Organizational..., Strategic Planning, Vendor Management
Education
University of Phoenix 2014 — 2015
Master's degree, Adult Education and Training
Bethel University 2008 — 2010
BA, Human Resource Management
Wisconsin Indianhead Technical College 1998 — 2000
Associate's Degree, Marketing/Marketing Management, General
Char Tolman's TeleTech Experience May 2012 - October 2012
Job Customer Service Representative at Sitel
Industry Banking
Experience
Sitel November 2014 - Present
NCO Financial Systems February 2012 - Present
TeleTech May 2012 - October 2012
Bank of the West September 2001 - November 2011
Commercial Federal Bank September 2001 - November 2011
Bank of the West January 2001 - November 2011
Dillard's November 2000 - July 2001
Dillard’s January 2000 - January 2001
Wal-Mart February 1992 - July 2000
Wal-Mart January 1992 - January 2000
Skills
Credit, Banking, Loans, Underwriting, Budgets, Team Leadership, Team Building, Call Center, Customer Service, Customer Satisfaction, Customer Retention, Outlook, Insurance, Sales
Education
Ashworth University 2013 — 2013
Medical Billing and Claims, Medical/Clinical Assistant
NowLongview Community College 2008 — 2012
Nursing
Rio Salado Community College 1991 — 1991
G.E.D, High School Diploma
Clifton School of Business, Word Processor 1985 — 1985
Certificate
Sitel November 2014 - Present
NCO Financial Systems February 2012 - Present
TeleTech May 2012 - October 2012
Bank of the West September 2001 - November 2011
Commercial Federal Bank September 2001 - November 2011
Bank of the West January 2001 - November 2011
Dillard's November 2000 - July 2001
Dillard’s January 2000 - January 2001
Wal-Mart February 1992 - July 2000
Wal-Mart January 1992 - January 2000
Skills
Credit, Banking, Loans, Underwriting, Budgets, Team Leadership, Team Building, Call Center, Customer Service, Customer Satisfaction, Customer Retention, Outlook, Insurance, Sales
Education
Ashworth University 2013 — 2013
Medical Billing and Claims, Medical/Clinical Assistant
NowLongview Community College 2008 — 2012
Nursing
Rio Salado Community College 1991 — 1991
G.E.D, High School Diploma
Clifton School of Business, Word Processor 1985 — 1985
Certificate
Amanda Wilt's TeleTech Experience September 2007 - February 2008
Job 7th Grade Social Studies Teacher at Lorain City Schools
Industry Primary/Secondary Education
Experience
Lorain City Schools July 2001 - Present
Lorain City Schools September 2012 - June 2013
TeleTech September 2007 - February 2008
Skills
Instructional Design, Curriculum Design, Curriculum Development, Coaching, Classroom, ILT, Blended Learning, Instructor-led Training, Captivate, Learning Management, Needs Analysis, Teaching, Training Needs Analysis, Educational Technology
Education
Bowling Green State University 2006 — 2008
MA Ed, Curriculum and Instruction
Ashland University 1998 — 1999
BA Education, Education 1-8 with a Social Studies Minor
Lorain City Schools July 2001 - Present
Lorain City Schools September 2012 - June 2013
TeleTech September 2007 - February 2008
Skills
Instructional Design, Curriculum Design, Curriculum Development, Coaching, Classroom, ILT, Blended Learning, Instructor-led Training, Captivate, Learning Management, Needs Analysis, Teaching, Training Needs Analysis, Educational Technology
Education
Bowling Green State University 2006 — 2008
MA Ed, Curriculum and Instruction
Ashland University 1998 — 1999
BA Education, Education 1-8 with a Social Studies Minor
Lakshmi Krishnamoorthy's TeleTech Experience June 2002 - October 2002
Job Test Lead at Deloitte
Industry Information Technology and Services
Experience
Home November 2014 - Present
Deloitte April 2013 - October 2014
Hewlett-Packard June 2008 - March 2013
IMAG Publications, Australia May 2007 - April 2008
Australian Taxation Office June 2006 - May 2007
AMP November 2004 - June 2006
National Australia Bank October 2002 - May 2004
TeleTech June 2002 - October 2002
Skills
Quality Center, Software Quality..., Business Analysis, SDLC, Test Planning, Requirements Gathering, Visio, Test Management, User Acceptance Testing, Test Strategy, Requirements Analysis, Regression Testing, Software Project..., Web Services, System Testing, JIRA, Integration, QTP, Business Requirements, Testing, Software Development, Quality Assurance, Systems Analysis, Business Process, SharePoint, Software Documentation, Test Cases
Education
Avinashilingam Institute for Home Science and Higher Education for Women 1996 — 1998
Master of Business Administration, Finance
Bharathiar University 1993 — 1996
Bachelor of Business Management, Business Administration, Management and Operations
Home November 2014 - Present
Deloitte April 2013 - October 2014
Hewlett-Packard June 2008 - March 2013
IMAG Publications, Australia May 2007 - April 2008
Australian Taxation Office June 2006 - May 2007
AMP November 2004 - June 2006
National Australia Bank October 2002 - May 2004
TeleTech June 2002 - October 2002
Skills
Quality Center, Software Quality..., Business Analysis, SDLC, Test Planning, Requirements Gathering, Visio, Test Management, User Acceptance Testing, Test Strategy, Requirements Analysis, Regression Testing, Software Project..., Web Services, System Testing, JIRA, Integration, QTP, Business Requirements, Testing, Software Development, Quality Assurance, Systems Analysis, Business Process, SharePoint, Software Documentation, Test Cases
Education
Avinashilingam Institute for Home Science and Higher Education for Women 1996 — 1998
Master of Business Administration, Finance
Bharathiar University 1993 — 1996
Bachelor of Business Management, Business Administration, Management and Operations
Consuela Hayes's TeleTech Experience October 2012 - January 2013
Job Freelance Photographer/Videographer
Industry Motion Pictures and Film
Experience
WPBT2 South Florida Public Media September 2014 - June 2015
WPBT2 South Florida Public Media November 2013 - June 2015
WPBT2 South Florida Public Media January 2015 - January 2015
The Gig Holiday Special December 2014 - December 2014
WPBT2 South Florida Public Media May 2014 - October 2014
WPBT2 South Florida Public Media June 2013 - November 2013
TeleTech October 2012 - January 2013
Event T.V. Inc October 2010 - October 2012
WSVN January 2010 - September 2012
Forti/Layne Productions October 2010 - October 2010
Skills
Soundtrack, Post Production, Non-linear Editing, Avid, Entertainment, Radio, Directing, Final Cut Studio, Documentaries, Cinematography, Sound, Multimedia, Video Editing
Education
Art Institute of Fort Lauderdale 2009 — 2010
Associate of Science Degree, Video Production
Miami Dade College 1997 — 2004
A.A., Mass Communications
WPBT2 South Florida Public Media September 2014 - June 2015
WPBT2 South Florida Public Media November 2013 - June 2015
WPBT2 South Florida Public Media January 2015 - January 2015
The Gig Holiday Special December 2014 - December 2014
WPBT2 South Florida Public Media May 2014 - October 2014
WPBT2 South Florida Public Media June 2013 - November 2013
TeleTech October 2012 - January 2013
Event T.V. Inc October 2010 - October 2012
WSVN January 2010 - September 2012
Forti/Layne Productions October 2010 - October 2010
Skills
Soundtrack, Post Production, Non-linear Editing, Avid, Entertainment, Radio, Directing, Final Cut Studio, Documentaries, Cinematography, Sound, Multimedia, Video Editing
Education
Art Institute of Fort Lauderdale 2009 — 2010
Associate of Science Degree, Video Production
Miami Dade College 1997 — 2004
A.A., Mass Communications
Tanya Anderson's TeleTech Experience October 2014 - Present
Job Executive Director, Global Benefits at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech October 2014 - Present
TeleTech September 2010 - Present
Tomkins plc January 2006 - September 2010
Cenveo January 2002 - January 2006
Cenveo June 2002 - September 2003
FINZER IMAGING SYSTEMS, INC January 1996 - January 2002
Skills
HRIS, Human Resources, Deferred Compensation, Employee Relations, Performance Management, Talent Acquisition, Personnel Management, Payroll, Employee Benefits, New Hire Orientations, FMLA, Benefits Administration, Open Enrollment, Compensation, HR Consulting, Benefits Negotiation, Health Insurance, Training, Vendor Management, Leadership, Interviews, Policy, Workforce Planning, Onboarding, Recruiting, Legal Compliance, Strategy, Compensation
Education
Metropolitan State University of Denver 1997 — 2000
Human Services, Bachelor of Science
Baylor University 1992 — 1996
Nursing and Business
TeleTech October 2014 - Present
TeleTech September 2010 - Present
Tomkins plc January 2006 - September 2010
Cenveo January 2002 - January 2006
Cenveo June 2002 - September 2003
FINZER IMAGING SYSTEMS, INC January 1996 - January 2002
Skills
HRIS, Human Resources, Deferred Compensation, Employee Relations, Performance Management, Talent Acquisition, Personnel Management, Payroll, Employee Benefits, New Hire Orientations, FMLA, Benefits Administration, Open Enrollment, Compensation, HR Consulting, Benefits Negotiation, Health Insurance, Training, Vendor Management, Leadership, Interviews, Policy, Workforce Planning, Onboarding, Recruiting, Legal Compliance, Strategy, Compensation
Education
Metropolitan State University of Denver 1997 — 2000
Human Services, Bachelor of Science
Baylor University 1992 — 1996
Nursing and Business
Meghan Claire Asher's TeleTech Experience July 2010 - July 2011
Job Audio Production
Industry Motion Pictures and Film
Experience
Complete Electronic Solutions December 2014 - Present
TeleTech July 2010 - July 2011
Maland Presentations September 2007 - December 2007
KIRO TV February 2007 - April 2007
Skills
Editing, Sound, Music, AV
Education
Art Institute of Seattle 2005 — 2007
AA
Complete Electronic Solutions December 2014 - Present
TeleTech July 2010 - July 2011
Maland Presentations September 2007 - December 2007
KIRO TV February 2007 - April 2007
Skills
Editing, Sound, Music, AV
Education
Art Institute of Seattle 2005 — 2007
AA
LeAnn Bearden's TeleTech Experience April 1999 - January 2002
Job Owner at Dean's Books
Industry Retail
Experience
Dean's Books July 2010 - Present
Kansas Army National Guard November 2004 - October 2010
Kansas Adjutant General - DCSIM November 2004 - July 2010
Kansas Adjutant General - Human Resource Office September 2002 - November 2004
Kansas Air National Guard January 2002 - November 2004
Kansas Adjutant General - ANG Headquarters January 2002 - October 2002
Kansas Army National Guard May 2000 - January 2002
TeleTech April 1999 - January 2002
Self Employed 1996 - 1998
Desert Institutional Sales 1994 - 1996
Education
Baker University 2006 — 2010
Business Administration and Management, General
Washburn University 2001 — 2001
Washburn University 1998 — 1998
Washburn University 1993 — 1994
Washburn University 1991 — 1991
Dean's Books July 2010 - Present
Kansas Army National Guard November 2004 - October 2010
Kansas Adjutant General - DCSIM November 2004 - July 2010
Kansas Adjutant General - Human Resource Office September 2002 - November 2004
Kansas Air National Guard January 2002 - November 2004
Kansas Adjutant General - ANG Headquarters January 2002 - October 2002
Kansas Army National Guard May 2000 - January 2002
TeleTech April 1999 - January 2002
Self Employed 1996 - 1998
Desert Institutional Sales 1994 - 1996
Education
Baker University 2006 — 2010
Business Administration and Management, General
Washburn University 2001 — 2001
Washburn University 1998 — 1998
Washburn University 1993 — 1994
Washburn University 1991 — 1991
Wayne Levin's TeleTech Experience September 2012 - August 2014
Job Sales and Customer Service
Industry Marketing and Advertising
Experience
Teletech September 2012 - August 2014
Skills
Customer Service, Management, Sales, Marketing, Advertising, Marketing Strategy, Social Media
Education
Babson College 1971 — 1975
Bachelor of Science (B.S.), Marketing/Marketing Management, General
Teletech September 2012 - August 2014
Skills
Customer Service, Management, Sales, Marketing, Advertising, Marketing Strategy, Social Media
Education
Babson College 1971 — 1975
Bachelor of Science (B.S.), Marketing/Marketing Management, General
Greg Plimmer's TeleTech Experience January 2012 - Present
Job Sr QA Engineer at TeleTech
Industry Computer Software
Experience
TeleTech January 2012 - Present
NICE Systems June 2008 - December 2011
Level 3 Communications July 2005 - March 2008
Skills
VoIP, TCP/IP, SIP, Telephony, Cloud Computing, Troubleshooting, Telecommunications, Integration, Wireless, IP
Education
Baker University 2003 — 2005
Masters, MBA
Devry University 1997 — 2000
Bachelors, Telecommunications Management
TeleTech January 2012 - Present
NICE Systems June 2008 - December 2011
Level 3 Communications July 2005 - March 2008
Skills
VoIP, TCP/IP, SIP, Telephony, Cloud Computing, Troubleshooting, Telecommunications, Integration, Wireless, IP
Education
Baker University 2003 — 2005
Masters, MBA
Devry University 1997 — 2000
Bachelors, Telecommunications Management
Kimberly Acoff's TeleTech Experience September 2011 - March 2014
Job Student Ashford University, Health Care Administration
Industry Hospital & Health Care
Experience
Erlanger Medical Center March 2014 - August 2015
TeleTech September 2011 - March 2014
Manheim a Division of Cox Enterprises January 2006 - August 2011
AppleOne July 2006 - February 2007
Ameriquest Mortgage October 2003 - May 2005
Skills
Appointment Scheduling, Communication and..., Productivity and..., Customer Service, Process Improvement, Sales Management, Negotiation, Financial Analysis, Forecasting, Data Entry, Administrative..., Office Management, Spreadsheets, Office Administration, Fax, Payroll, Team Building, SharePoint, Accounts Payable, Accounts Receivable, Lotus Notes, PowerPoint, Microsoft Office 2007, Automotive, Loans, Filing, Purchasing, Banking, Customer Satisfaction, Sales, Training, Microsoft Office
Education
Ashford University 2012 — 2016
Bachelor's Degree, Health Care Administration/Management, 3.80
Tennessee Career College 2000 — 2001
Certification, Business Administration, 3.8
Southside High 1996 — 2000
High School, Advanced Studies
Erlanger Medical Center March 2014 - August 2015
TeleTech September 2011 - March 2014
Manheim a Division of Cox Enterprises January 2006 - August 2011
AppleOne July 2006 - February 2007
Ameriquest Mortgage October 2003 - May 2005
Skills
Appointment Scheduling, Communication and..., Productivity and..., Customer Service, Process Improvement, Sales Management, Negotiation, Financial Analysis, Forecasting, Data Entry, Administrative..., Office Management, Spreadsheets, Office Administration, Fax, Payroll, Team Building, SharePoint, Accounts Payable, Accounts Receivable, Lotus Notes, PowerPoint, Microsoft Office 2007, Automotive, Loans, Filing, Purchasing, Banking, Customer Satisfaction, Sales, Training, Microsoft Office
Education
Ashford University 2012 — 2016
Bachelor's Degree, Health Care Administration/Management, 3.80
Tennessee Career College 2000 — 2001
Certification, Business Administration, 3.8
Southside High 1996 — 2000
High School, Advanced Studies
Zach Harper's TeleTech Experience July 2012 - Present
Job Service Delivery Supervisor at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech July 2012 - Present
TeleTech August 2010 - December 2012
Phoenix Steel August 2010 - December 2010
Bass Pro Shops April 2008 - April 2009
Skills
Organizational..., Computer Hardware..., Creative Development, Critical Thinking, Public Speaking, Call Center, Time Management, Customer Satisfaction, Customer Service, Computer Hardware, Customer Experience, Technical Support, Microsoft Office 2007, CompTIA A+ Certification, A+ Certified, Teamwork, New Hire Training, Windows 7, Fast Learner, People Skills, Customer Retention, Team Leadership, Phone Skills
Education
Ashford University 2012 — 2016
journalism & Mass Communication
TeleTech July 2012 - Present
TeleTech August 2010 - December 2012
Phoenix Steel August 2010 - December 2010
Bass Pro Shops April 2008 - April 2009
Skills
Organizational..., Computer Hardware..., Creative Development, Critical Thinking, Public Speaking, Call Center, Time Management, Customer Satisfaction, Customer Service, Computer Hardware, Customer Experience, Technical Support, Microsoft Office 2007, CompTIA A+ Certification, A+ Certified, Teamwork, New Hire Training, Windows 7, Fast Learner, People Skills, Customer Retention, Team Leadership, Phone Skills
Education
Ashford University 2012 — 2016
journalism & Mass Communication
Donnell Dawson's TeleTech Experience 2005 - 2006
Job OnSite Service Consultant at Grainger
Industry Business Supplies and Equipment
Experience
Grainger February 2015 - Present
Grainger January 2014 - February 2015
Grainger November 2006 - January 2014
TeleTech 2005 - 2006
US Navy 1999 - 2003
Skills
Audio Engineering, Mac, OS X, Music Production, Video Conferencing, Editing, Consumer Electronics, Multimedia, Music, Digital Media, Digital Photography, Radio, Corporate Events, Pro Tools, Cross-functional Team..., Team Leadership, SAP, CRM, microsoft Outlook, Microsoft Excel, Cold Calling, Warm Calling, Microsoft Office, Lotus Notes, Manage Specialized..., Process Improvement, Sales, Training
Education
Art Institute of Seattle 2003 — 2005
Associate of Arts and Sciences (A.A.S.), Audio Production
Naval Air Technical Training Center 1999 — 1999
Zion Benton Township HS 1996 — 1999
High School Diploma
Grainger February 2015 - Present
Grainger January 2014 - February 2015
Grainger November 2006 - January 2014
TeleTech 2005 - 2006
US Navy 1999 - 2003
Skills
Audio Engineering, Mac, OS X, Music Production, Video Conferencing, Editing, Consumer Electronics, Multimedia, Music, Digital Media, Digital Photography, Radio, Corporate Events, Pro Tools, Cross-functional Team..., Team Leadership, SAP, CRM, microsoft Outlook, Microsoft Excel, Cold Calling, Warm Calling, Microsoft Office, Lotus Notes, Manage Specialized..., Process Improvement, Sales, Training
Education
Art Institute of Seattle 2003 — 2005
Associate of Arts and Sciences (A.A.S.), Audio Production
Naval Air Technical Training Center 1999 — 1999
Zion Benton Township HS 1996 — 1999
High School Diploma
Justin Bergmann's TeleTech Experience July 2014 - Present
Job Content Manager, Proposal Automation at TeleTech
Industry Marketing and Advertising
Experience
TeleTech July 2014 - Present
TeleTech November 2012 - July 2014
CSC June 2010 - November 2012
CAS, Inc April 2007 - May 2010
System Dynamics Incorporated February 2006 - April 2007
Skills
Qvidian, SharePoint 2013, Adobe Creative Suite, Illustrator, Photoshop, PowerPoint, Marketing, CRM, Office 365, Customer Experience..., Proposal Automation, Proposal Generation, Proposal Management, Program Management, Leadership, InDesign, PowerPoint development, Microsoft Word, Microsoft Excel, Marketing Communications, Graphic Design, Graphics, Facebook
Education
Athens State University 2007 — 2007
N/A, Computer Science, 4.0
University of Alabama in Huntsville 2007 — 2007
N/A, Computer Science, 4.0
Savannah College of Art and Design 2001 — 2005
Bachelor of Fine Arts Illustration, Computer Science, 3.75
TeleTech July 2014 - Present
TeleTech November 2012 - July 2014
CSC June 2010 - November 2012
CAS, Inc April 2007 - May 2010
System Dynamics Incorporated February 2006 - April 2007
Skills
Qvidian, SharePoint 2013, Adobe Creative Suite, Illustrator, Photoshop, PowerPoint, Marketing, CRM, Office 365, Customer Experience..., Proposal Automation, Proposal Generation, Proposal Management, Program Management, Leadership, InDesign, PowerPoint development, Microsoft Word, Microsoft Excel, Marketing Communications, Graphic Design, Graphics, Facebook
Education
Athens State University 2007 — 2007
N/A, Computer Science, 4.0
University of Alabama in Huntsville 2007 — 2007
N/A, Computer Science, 4.0
Savannah College of Art and Design 2001 — 2005
Bachelor of Fine Arts Illustration, Computer Science, 3.75
Bethany Bailey's TeleTech Experience May 2005 - June 2006
Job Accounting Professional
Industry Accounting
Experience
Xtreme Motorcycle June 2007 - Present
Shelley and Sands May 2007 - June 2007
American Electric Power April 2006 - May 2007
TeleTech May 2005 - June 2006
Education
Wheeling Jesuit University 2004 — 2006
Bachelor of Business Administration (B.B.A.), Accounting
Belmont Technical College 2002 — 2004
Associate in Business Administration, Accounting
Xtreme Motorcycle June 2007 - Present
Shelley and Sands May 2007 - June 2007
American Electric Power April 2006 - May 2007
TeleTech May 2005 - June 2006
Education
Wheeling Jesuit University 2004 — 2006
Bachelor of Business Administration (B.B.A.), Accounting
Belmont Technical College 2002 — 2004
Associate in Business Administration, Accounting
Charlene Mason's TeleTech Experience November 2012 - Present
Job Customer Service Professional
Industry Telecommunications
Experience
TeleTech November 2012 - Present
Sally Beauty Company August 2008 - November 2012
Delta Air Lines September 1979 - September 2007
Skills
Troubleshooting, Process Improvement, Call Centers, Customer Experience, Customer Satisfaction
Education
Atlanta Technical College 2007 — 2010
Cosmetology, Barber/Styling, and Nail Instructor
TeleTech November 2012 - Present
Sally Beauty Company August 2008 - November 2012
Delta Air Lines September 1979 - September 2007
Skills
Troubleshooting, Process Improvement, Call Centers, Customer Experience, Customer Satisfaction
Education
Atlanta Technical College 2007 — 2010
Cosmetology, Barber/Styling, and Nail Instructor
Pam Gleason's TeleTech Experience September 2012 - October 2012
Job Public Safety Professional
Industry Public Safety
Experience
TeleTech September 2012 - October 2012
Los Angeles County Fire Department 2007 - 2011
Skills
Administrative..., Customer Service..., Call Center Supervisor, Order Entry Supervisor
Education
Ashford University 2012 — 2014
Bachelor's degree, Psychology
University of Phoenix 2007 — 2010
Bachelor's degree, Psychology
TeleTech September 2012 - October 2012
Los Angeles County Fire Department 2007 - 2011
Skills
Administrative..., Customer Service..., Call Center Supervisor, Order Entry Supervisor
Education
Ashford University 2012 — 2014
Bachelor's degree, Psychology
University of Phoenix 2007 — 2010
Bachelor's degree, Psychology
Aimee Freeman's TeleTech Experience November 2012 - Present
Job CSR at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech November 2012 - Present
T&S Gentile April 2009 - Present
Aetna April 2001 - September 2002
Education
Ashford University 2011 — 2014
Bachelor's degree, applied behavior science
TeleTech November 2012 - Present
T&S Gentile April 2009 - Present
Aetna April 2001 - September 2002
Education
Ashford University 2011 — 2014
Bachelor's degree, applied behavior science
Saleena Crosby's TeleTech Experience August 2013 - Present
Job Customer Service Representitive at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech August 2013 - Present
Laurel House, Inc. September 2010 - August 2013
Pizza Hut August 2010 - October 2010
Education
Ashford University 2012 — 2017
Bachelor's degree, Human Resources Management
TeleTech August 2013 - Present
Laurel House, Inc. September 2010 - August 2013
Pizza Hut August 2010 - October 2010
Education
Ashford University 2012 — 2017
Bachelor's degree, Human Resources Management
Jarrett Getlak's TeleTech Experience 2002 - 2003
Job Account Manager for Office Depot
Industry Business Supplies and Equipment
Experience
Office Depot April 2015 - Present
Academy Sports + Outdoors September 2003 - April 2015
TeleTech 2002 - 2003
Spherion 2001 - 2002
Skills
Management, Sales Operations, Sales Management, Team Building, Employee Training, Leadership Development, Sales, Hiring, Merchandising, Leadership, Time Management, New Business Development, Account Management
Education
Austin Community College 2003 — 2005
West Virginia University 2002 — 2003
Office Depot April 2015 - Present
Academy Sports + Outdoors September 2003 - April 2015
TeleTech 2002 - 2003
Spherion 2001 - 2002
Skills
Management, Sales Operations, Sales Management, Team Building, Employee Training, Leadership Development, Sales, Hiring, Merchandising, Leadership, Time Management, New Business Development, Account Management
Education
Austin Community College 2003 — 2005
West Virginia University 2002 — 2003
Tammy Lawrence's TeleTech Experience October 2012 - January 2013
Job Telecommunications Professional
Industry Telecommunications
Experience
CenturyLink January 2013 - May 2013
TeleTech October 2012 - January 2013
CenturyLink 2013 - 2013
Initial Outfitters May 2010 - August 2010
Sitel October 2005 - August 2007
Education
Auburn University 2009 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
CenturyLink January 2013 - May 2013
TeleTech October 2012 - January 2013
CenturyLink 2013 - 2013
Initial Outfitters May 2010 - August 2010
Sitel October 2005 - August 2007
Education
Auburn University 2009 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
Christina McDaniel's TeleTech Experience June 2013 - September 2013
Job Actively Seeking Employment
Industry Hospital & Health Care
Experience
Teletech June 2013 - September 2013
Montana Gift and Art April 2013 - June 2013
Leryna Bistro January 2013 - June 2013
Dollar Tree Stores September 2011 - January 2013
Sierra Nevada Job Corps Center April 2010 - June 2011
Skills
Cashiering, Customer Service, Cleaning, ServSafe Alcohol..., Waitressing, Stocking, Microsoft Word, Telephone Skills, Data Entry, Appointment Scheduling, Barista Training, Deposits, Friendly Personality, Smiling, Dedicated to work, Highly Reliable, Learning Quickly, Learn New Software...
Education
Ashford University 2014 — 2018
Bachelor's degree, Health Care Administration
Sierra Nevada Job Corps Center 2010 — 2011
GED/ Medical Office Support
Teletech June 2013 - September 2013
Montana Gift and Art April 2013 - June 2013
Leryna Bistro January 2013 - June 2013
Dollar Tree Stores September 2011 - January 2013
Sierra Nevada Job Corps Center April 2010 - June 2011
Skills
Cashiering, Customer Service, Cleaning, ServSafe Alcohol..., Waitressing, Stocking, Microsoft Word, Telephone Skills, Data Entry, Appointment Scheduling, Barista Training, Deposits, Friendly Personality, Smiling, Dedicated to work, Highly Reliable, Learning Quickly, Learn New Software...
Education
Ashford University 2014 — 2018
Bachelor's degree, Health Care Administration
Sierra Nevada Job Corps Center 2010 — 2011
GED/ Medical Office Support
Heather Swann's TeleTech Experience August 2011 - June 2012
Job Retail Professional
Industry Retail
Experience
Rural King Farm & Home Store 2014 - 2015
Kroger May 2014 - July 2014
AT&T August 2012 - October 2013
TeleTech August 2011 - June 2012
National Car Rental October 1998 - June 2011
Education
Belmont University 2010 — 2011
Medical assistance
Rural King Farm & Home Store 2014 - 2015
Kroger May 2014 - July 2014
AT&T August 2012 - October 2013
TeleTech August 2011 - June 2012
National Car Rental October 1998 - June 2011
Education
Belmont University 2010 — 2011
Medical assistance
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc