TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
TeleTech List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TeleTech. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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3,388 TeleTech employees in database. Find out everything there's to know about TeleTech employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
TeleTech Employees
Employee
Years
Job
Industry
Kelly Haught Kelly Haught's TeleTech Experience 2012 - 2014
Job Telecommunications Professional
Industry Telecommunications
Experience
TeleTech 2012 - 2014
Education
Metropolitan State University of Denver 1998 — 2002
Bachelor's Degree, Forensic Anthropology
TeleTech 2012 - 2014
Education
Metropolitan State University of Denver 1998 — 2002
Bachelor's Degree, Forensic Anthropology
Carola (Hagenau) De Rosa, CSM Carola (Hagenau) De Rosa, CSM's TeleTech Experience December 2012 - August 2014
Job Global Accounting Project Manager at Prologis
Industry Outsourcing/Offshoring
Experience
Prologis June 2015 - Present
Prologis August 2014 - June 2015
TeleTech December 2012 - August 2014
TeleTech September 2012 - December 2012
University of Colorado Denver November 2011 - October 2012
University of Colorado Denver April 2010 - November 2011
Spherion 2007 - 2009
Atlast Investments 2004 - 2006
Chateau Communities 1999 - 2003
Skills
Project Management, Software Project..., Leadership, Management, Strategic Thinking, Strategic Planning, Customer Service, Operations Management, Budgets, Training, Recruiting, Process Improvement, Technical Recruiting, Sales, Negotiation, Forecasting, Accounting, Financial Reporting, Staff Development, PeopleSoft, Financial Analysis, Team Building, Contract Management, Human Resources, Billing Systems, Vendor Management
Education
Metropolitan State University of Denver 1988 — 1991
BS, Accounting
Prologis June 2015 - Present
Prologis August 2014 - June 2015
TeleTech December 2012 - August 2014
TeleTech September 2012 - December 2012
University of Colorado Denver November 2011 - October 2012
University of Colorado Denver April 2010 - November 2011
Spherion 2007 - 2009
Atlast Investments 2004 - 2006
Chateau Communities 1999 - 2003
Skills
Project Management, Software Project..., Leadership, Management, Strategic Thinking, Strategic Planning, Customer Service, Operations Management, Budgets, Training, Recruiting, Process Improvement, Technical Recruiting, Sales, Negotiation, Forecasting, Accounting, Financial Reporting, Staff Development, PeopleSoft, Financial Analysis, Team Building, Contract Management, Human Resources, Billing Systems, Vendor Management
Education
Metropolitan State University of Denver 1988 — 1991
BS, Accounting
Joe Walters Joe Walters's TeleTech Experience February 2002 - September 2005
Job Serial Entrepreneur | Healthcare Executive | Rainmaker | Accomplished Sales Leader | Let's connect !!
Industry Outsourcing/Offshoring
Experience
Provincial Hospital August 2014 - Present
Talk+More Communications LLC January 2013 - Present
Genesis BPO October 2005 - Present
TeleTech February 2002 - September 2005
FleetCor November 1999 - July 2002
Skills
Outsourcing, Call Centers, Telemarketing, Customer Service, Leadership, Business Strategy, Management, BPO, Strategic Planning, Product Marketing, Enterprise Software, Marketing, Go-to-market Strategy, Entrepreneurship, Mergers & Acquisitions, Sales, Marketing Strategy, Integrated Marketing, CRM, Contact Centers, Lead Generation, Team Management, Customer Experience, Strategic Partnerships, SaaS, Telecommunications, Salesforce.com, Business Development, Vendor Management, Solution Selling, Sales Operations, Customer Satisfaction, Start-ups, P&L Management, Sales Process, Direct Sales, Strategy, Team Building, Account Management, Team Leadership, New Business Development, Process Improvement, Sales Management, Operations Management, Customer Retention, Cross-functional Team..., Contract Negotiation, Program Management, Product Management, Executive Management
Education
Michigan State University 2000 — 2002
Master of Business Administration (MBA), Marketing
University of Kentucky 1985 — 1989
Provincial Hospital August 2014 - Present
Talk+More Communications LLC January 2013 - Present
Genesis BPO October 2005 - Present
TeleTech February 2002 - September 2005
FleetCor November 1999 - July 2002
Skills
Outsourcing, Call Centers, Telemarketing, Customer Service, Leadership, Business Strategy, Management, BPO, Strategic Planning, Product Marketing, Enterprise Software, Marketing, Go-to-market Strategy, Entrepreneurship, Mergers & Acquisitions, Sales, Marketing Strategy, Integrated Marketing, CRM, Contact Centers, Lead Generation, Team Management, Customer Experience, Strategic Partnerships, SaaS, Telecommunications, Salesforce.com, Business Development, Vendor Management, Solution Selling, Sales Operations, Customer Satisfaction, Start-ups, P&L Management, Sales Process, Direct Sales, Strategy, Team Building, Account Management, Team Leadership, New Business Development, Process Improvement, Sales Management, Operations Management, Customer Retention, Cross-functional Team..., Contract Negotiation, Program Management, Product Management, Executive Management
Education
Michigan State University 2000 — 2002
Master of Business Administration (MBA), Marketing
University of Kentucky 1985 — 1989
Lashaun Paine Lashaun Paine's TeleTech Experience November 2007 - Present
Job Trainer/ Team Lead/ Customer Service Rep at TeleTech
Industry Consumer Services
Experience
TeleTech November 2007 - Present
TeleTech September 2010 - November 2012
Skills
Microsoft Word, PowerPoint, Customer Service, Microsoft Office, Microsoft Excel, Kronos Timekeeping, Avaya IP Telephony, Office Administration, Community Outreach, Close Attention to..., Friendly Personality, Virtual Training, Training, Team Leadership
Education
Miami Dade College
Education
Oral Roberts University
TeleTech November 2007 - Present
TeleTech September 2010 - November 2012
Skills
Microsoft Word, PowerPoint, Customer Service, Microsoft Office, Microsoft Excel, Kronos Timekeeping, Avaya IP Telephony, Office Administration, Community Outreach, Close Attention to..., Friendly Personality, Virtual Training, Training, Team Leadership
Education
Miami Dade College
Education
Oral Roberts University
Scott Roeder Scott Roeder's TeleTech Experience April 2002 - April 2003
Job Vendor Manager Customer Service at Sprint
Industry Wireless
Experience
Sprint May 2007 - Present
Sprint Nextel April 2006 - May 2007
Sprint Nextel December 2005 - March 2006
Nextel December 2003 - November 2005
Nextel May 2003 - November 2003
TeleTech April 2002 - April 2003
Nextel June 1998 - March 2002
Nextel October 1996 - May 1998
Nextel August 1994 - September 1996
Skills
Vendor Management, Solution Selling, Cross-functional Team..., Call Center, Account Management, Program Management, Contract Negotiation, Call Centers, Project Management, Service Delivery, Mobile Devices, Business Development, Salesforce.com, BPO, Outsourcing, Business Analysis, Customer Experience, Managed Services, Business Process..., Business Process, Strategic Partnerships, Team Management, CRM, Mergers & Acquisitions, Team Building, Management, Customer Satisfaction, Performance Management, Customer Retention, PMO, Sla, Strategic Planning, Wireless, Strategy, Change Management, Telecommunications, Troubleshooting, Project Planning, Business Strategy, Sales Operations, Process Improvement, Leadership, Operations Management, Team Leadership, PMP, Product Management, Integration, Technical Support, Workforce Management, Customer Service
Education
Michigan State University 1989 — 1993
BA, Economics
Sprint May 2007 - Present
Sprint Nextel April 2006 - May 2007
Sprint Nextel December 2005 - March 2006
Nextel December 2003 - November 2005
Nextel May 2003 - November 2003
TeleTech April 2002 - April 2003
Nextel June 1998 - March 2002
Nextel October 1996 - May 1998
Nextel August 1994 - September 1996
Skills
Vendor Management, Solution Selling, Cross-functional Team..., Call Center, Account Management, Program Management, Contract Negotiation, Call Centers, Project Management, Service Delivery, Mobile Devices, Business Development, Salesforce.com, BPO, Outsourcing, Business Analysis, Customer Experience, Managed Services, Business Process..., Business Process, Strategic Partnerships, Team Management, CRM, Mergers & Acquisitions, Team Building, Management, Customer Satisfaction, Performance Management, Customer Retention, PMO, Sla, Strategic Planning, Wireless, Strategy, Change Management, Telecommunications, Troubleshooting, Project Planning, Business Strategy, Sales Operations, Process Improvement, Leadership, Operations Management, Team Leadership, PMP, Product Management, Integration, Technical Support, Workforce Management, Customer Service
Education
Michigan State University 1989 — 1993
BA, Economics
LaJoya Johnson LaJoya Johnson's TeleTech Experience September 2013 - December 2013
Job Experienced Social Work Case Manager
Industry Nonprofit Organization Management
Experience
State of Georgia Department of Human Services October 2014 - Present
TeleTech September 2013 - December 2013
Kelly Services July 2013 - September 2013
Sprint October 2012 - July 2013
Fulton County Department of Family and Children Services October 2011 - October 2012
Ryla Teleservices April 2011 - September 2011
AT&T November 2010 - January 2011
HOPE Through Divine Intervention August 2010 - November 2010
Cobb County Department of Family & Children's Services December 2009 - March 2010
Psychosocial Rehabilitation Center January 2009 - November 2009
Skills
Outlook, Word, Access, Administrative Support, Excel, Public Relations, Administrative..., Microsoft Excel, Microsoft Word, Software Documentation, Customer Service, Analysis, Program Management, Public Speaking, Call Centers, Management, Research, Time Management, Administrative..., Nonprofits, Microsoft Office, Community Outreach
Education
Michigan State University 1999 — 2006
Bachelors of Arts, Interdisciplinary Studies
Southfield High School 1997 — 1999
Diploma, General Studies
State of Georgia Department of Human Services October 2014 - Present
TeleTech September 2013 - December 2013
Kelly Services July 2013 - September 2013
Sprint October 2012 - July 2013
Fulton County Department of Family and Children Services October 2011 - October 2012
Ryla Teleservices April 2011 - September 2011
AT&T November 2010 - January 2011
HOPE Through Divine Intervention August 2010 - November 2010
Cobb County Department of Family & Children's Services December 2009 - March 2010
Psychosocial Rehabilitation Center January 2009 - November 2009
Skills
Outlook, Word, Access, Administrative Support, Excel, Public Relations, Administrative..., Microsoft Excel, Microsoft Word, Software Documentation, Customer Service, Analysis, Program Management, Public Speaking, Call Centers, Management, Research, Time Management, Administrative..., Nonprofits, Microsoft Office, Community Outreach
Education
Michigan State University 1999 — 2006
Bachelors of Arts, Interdisciplinary Studies
Southfield High School 1997 — 1999
Diploma, General Studies
Stacy Shanks Stacy Shanks's TeleTech Experience March 2013 - Present
Job Project and Operations Manager at Teletech Services Corporation
Industry Human Resources
Experience
TeleTech March 2013 - Present
Guidon Performance Solutions July 2005 - February 2013
Geo S Olive, CPA May 1994 - December 1997
First Federal Bank, FSB December 1992 - April 1994
Barnett Banks, Inc. June 1989 - December 1991
U.S.Treasury Department - Office of the Comptroller of the Currency May 1985 - May 1989
Skills
Human Resources, Onboarding, Payroll, Succession Planning, Financial Accounting, Change Management, Regulatory Requirements, Benefits Administration, Performance Management, Leadership Development, Deferred Compensation, Acquisition Integration
Education
Millikin University 1981 — 1985
Bachelor of Science, Business Administration
TeleTech March 2013 - Present
Guidon Performance Solutions July 2005 - February 2013
Geo S Olive, CPA May 1994 - December 1997
First Federal Bank, FSB December 1992 - April 1994
Barnett Banks, Inc. June 1989 - December 1991
U.S.Treasury Department - Office of the Comptroller of the Currency May 1985 - May 1989
Skills
Human Resources, Onboarding, Payroll, Succession Planning, Financial Accounting, Change Management, Regulatory Requirements, Benefits Administration, Performance Management, Leadership Development, Deferred Compensation, Acquisition Integration
Education
Millikin University 1981 — 1985
Bachelor of Science, Business Administration
Jennifer Neff (Martinez) Jennifer Neff (Martinez)'s TeleTech Experience March 2013 - October 2014
Job Instructional Designer at Red Robin
Industry Design
Experience
Red Robin October 2014 - Present
TeleTech March 2013 - October 2014
Rocky Mountain College of Art and Design RMCAD March 2013 - December 2013
Denver Public Schools August 2009 - March 2013
Denver Public Schools August 2007 - May 2010
Skills
Instructional Design, Instructor-led Training, Curriculum Development, Educational Leadership, Educational Technology, Blended Learning, Lesson Planning, Team Leadership, ADDIE, 21st Century Skills, Microsoft Word, Oral & Written..., Classroom Management, Friendliness, Teamwork, Project Management, Collaboration, Responsiveness, HTML, XHTML, Time Management, Adobe, Google Docs, Microsoft Technologies, Education, Technology, SnagIt, SharePoint, Learning Management..., Social Learning, Technical Writing, Leadership, Training, E-Learning, Learning Management, Staff Development
Education
Rocky Mountain College of Art + Design (RMCAD) 2012 — 2013
Master's degree, Education, Leadership and Emerging Technologies, 4.0
Rocky Mountain College of Art and Design 2012 — 2013
Masters, Education, Leadership, and Emerging Technologies, 4.0
Metropolitan State University of Denver 2007 — 2009
Bachelor's degree, History Secondary Education, 3.5
Chatfield Senior High School
Red Robin October 2014 - Present
TeleTech March 2013 - October 2014
Rocky Mountain College of Art and Design RMCAD March 2013 - December 2013
Denver Public Schools August 2009 - March 2013
Denver Public Schools August 2007 - May 2010
Skills
Instructional Design, Instructor-led Training, Curriculum Development, Educational Leadership, Educational Technology, Blended Learning, Lesson Planning, Team Leadership, ADDIE, 21st Century Skills, Microsoft Word, Oral & Written..., Classroom Management, Friendliness, Teamwork, Project Management, Collaboration, Responsiveness, HTML, XHTML, Time Management, Adobe, Google Docs, Microsoft Technologies, Education, Technology, SnagIt, SharePoint, Learning Management..., Social Learning, Technical Writing, Leadership, Training, E-Learning, Learning Management, Staff Development
Education
Rocky Mountain College of Art + Design (RMCAD) 2012 — 2013
Master's degree, Education, Leadership and Emerging Technologies, 4.0
Rocky Mountain College of Art and Design 2012 — 2013
Masters, Education, Leadership, and Emerging Technologies, 4.0
Metropolitan State University of Denver 2007 — 2009
Bachelor's degree, History Secondary Education, 3.5
Chatfield Senior High School
John Rain's TeleTech Experience March 2010 - April 2013
Job IT Support | Helpdesk Analyst | Desktop Support Technician | General IT Guru
Industry Information Technology and Services
Experience
Advantage Resourcing February 2015 - Present
Target October 2014 - February 2015
Insight Global September 2014 - September 2014
TEKsystems June 2014 - August 2014
TeleTech March 2010 - April 2013
Lazartech Enterprises (self employed) August 2003 - August 2010
TeleTech October 2008 - March 2010
Winona R-3 School District August 1999 - June 2003
Skills
Servers, Networking, Technical Support, Information Technology, Infrastructure, Call Centers, Laptops, Vendor Management, Outsourcing, Process Improvement, Active Directory, Service Delivery, Customer Experience, Troubleshooting, Windows Server, Avaya, Change Management, Telecommunications, System Administration, Operating Systems, SharePoint, Windows XP, Integration, Computer Hardware, IT Operations, VMware, Network Administration, IT Management, Microsoft Exchange, Disaster Recovery, Customer Satisfaction, IT Service Management
Education
Ozarks Technical Community College 2014 — 2016
Business Administration and Management, General, 4.0
Mineral Area College 1998 — 2003
General Studies
Winona High School
HS Diploma
Advantage Resourcing February 2015 - Present
Target October 2014 - February 2015
Insight Global September 2014 - September 2014
TEKsystems June 2014 - August 2014
TeleTech March 2010 - April 2013
Lazartech Enterprises (self employed) August 2003 - August 2010
TeleTech October 2008 - March 2010
Winona R-3 School District August 1999 - June 2003
Skills
Servers, Networking, Technical Support, Information Technology, Infrastructure, Call Centers, Laptops, Vendor Management, Outsourcing, Process Improvement, Active Directory, Service Delivery, Customer Experience, Troubleshooting, Windows Server, Avaya, Change Management, Telecommunications, System Administration, Operating Systems, SharePoint, Windows XP, Integration, Computer Hardware, IT Operations, VMware, Network Administration, IT Management, Microsoft Exchange, Disaster Recovery, Customer Satisfaction, IT Service Management
Education
Ozarks Technical Community College 2014 — 2016
Business Administration and Management, General, 4.0
Mineral Area College 1998 — 2003
General Studies
Winona High School
HS Diploma
Patty Frost Patty Frost's TeleTech Experience 2013 - Present
Job Team lead at teletech
Industry Outsourcing/Offshoring
Experience
TeleTech 2013 - Present
Skills
Customer Experience, Customer Satisfaction, Call Centers
Education
Missouri State University 2011 — 2013
Bachelor of Education (B.Ed.), Elementary Education and Teaching
Ozarks Technical Community College 2001 — 2003
Associate of Arts (AA), General Studies
TeleTech 2013 - Present
Skills
Customer Experience, Customer Satisfaction, Call Centers
Education
Missouri State University 2011 — 2013
Bachelor of Education (B.Ed.), Elementary Education and Teaching
Ozarks Technical Community College 2001 — 2003
Associate of Arts (AA), General Studies
Jim Coates Jim Coates's TeleTech Experience December 2012 - January 2014
Job Manager, Client Engagements at Health Language
Industry Information Technology and Services
Experience
Health Language February 2014 - Present
TeleTech December 2012 - January 2014
Level 3 Communications December 2009 - August 2012
Jones International University January 2009 - September 2009
Jones International University September 2008 - January 2009
Jones Knowledge March 2006 - September 2008
Jones Cyber Solutions April 2002 - March 2006
Jones Interactive, Inc. March 1998 - January 2002
Custom Computer Solutions, Ltd. March 1995 - March 1998
Skills
Project Management, Software Project..., Program Management, Portfolio Management, Agile Methodologies, Agile Project Management, Scrum, SDLC, Kanban, IT Operations, Leadership, Team Leadership, Team Building, Strategic Planning, Business Analysis, Vendor Management, Customer Service, Employee Training, Process Improvement, Process Automation, MS Project, Training, Knowledge Management, SharePoint, Telecommunications, E-Learning
Education
Metropolitan State University of Denver
Civil Engineering
Health Language February 2014 - Present
TeleTech December 2012 - January 2014
Level 3 Communications December 2009 - August 2012
Jones International University January 2009 - September 2009
Jones International University September 2008 - January 2009
Jones Knowledge March 2006 - September 2008
Jones Cyber Solutions April 2002 - March 2006
Jones Interactive, Inc. March 1998 - January 2002
Custom Computer Solutions, Ltd. March 1995 - March 1998
Skills
Project Management, Software Project..., Program Management, Portfolio Management, Agile Methodologies, Agile Project Management, Scrum, SDLC, Kanban, IT Operations, Leadership, Team Leadership, Team Building, Strategic Planning, Business Analysis, Vendor Management, Customer Service, Employee Training, Process Improvement, Process Automation, MS Project, Training, Knowledge Management, SharePoint, Telecommunications, E-Learning
Education
Metropolitan State University of Denver
Civil Engineering
Noah McCarty Noah McCarty's TeleTech Experience July 2010 - December 2010
Job MSW, LMSW, CADC
Industry Mental Health Care
Experience
Burrell Behavioral Health - Transitions. October 2014 - Present
Burrell Behavioral Health August 2012 - October 2014
AIDS Project of the Ozarks January 2012 - May 2012
Cox Center for Addictions January 2011 - May 2011
TeleTech July 2010 - December 2010
Nielsen Broadcast Data Systems November 2007 - April 2010
Skills
Computer: Microsoft..., Excellent written and..., Experience with group..., Experience working..., Able to advocate for..., Group Therapy, Adolescents, Mental Health, CBT, Treatment, Anger Management, Motivational..., Stress Management, Mindfulness, Leadership, Therapists, Community Outreach, Mental Health Counseling, Crisis Intervention, Case Management, Co-occurring Disorders, Chemical Dependency, Individual Counselling, Grief Counseling, Self-esteem, Dual Diagnosis, Behavioral Health, Social Services, Interventions, Psychotherapy, Post Traumatic Stress, Substance Use Disorders, Addiction Recovery, Crisis, Psychosocial, Substance Abuse..., Adolescent Therapy, Solution Focused, Relapse Prevention, Psychological Assessment, DSM-IV, Treatment of depression, Cognitive Therapy, Life Transitions, Biopsychosocial..., Therapeutic Crisis..., Trauma Therapy, Psychodynamic..., Progress Notes, Crisis Counselling
Education
Missouri State University 2010 — 2012
Master of Social Work (MSW), Social Work
Missouri State University 2005 — 2009
Bachelor of Science (BS), Psychology
Burrell Behavioral Health - Transitions. October 2014 - Present
Burrell Behavioral Health August 2012 - October 2014
AIDS Project of the Ozarks January 2012 - May 2012
Cox Center for Addictions January 2011 - May 2011
TeleTech July 2010 - December 2010
Nielsen Broadcast Data Systems November 2007 - April 2010
Skills
Computer: Microsoft..., Excellent written and..., Experience with group..., Experience working..., Able to advocate for..., Group Therapy, Adolescents, Mental Health, CBT, Treatment, Anger Management, Motivational..., Stress Management, Mindfulness, Leadership, Therapists, Community Outreach, Mental Health Counseling, Crisis Intervention, Case Management, Co-occurring Disorders, Chemical Dependency, Individual Counselling, Grief Counseling, Self-esteem, Dual Diagnosis, Behavioral Health, Social Services, Interventions, Psychotherapy, Post Traumatic Stress, Substance Use Disorders, Addiction Recovery, Crisis, Psychosocial, Substance Abuse..., Adolescent Therapy, Solution Focused, Relapse Prevention, Psychological Assessment, DSM-IV, Treatment of depression, Cognitive Therapy, Life Transitions, Biopsychosocial..., Therapeutic Crisis..., Trauma Therapy, Psychodynamic..., Progress Notes, Crisis Counselling
Education
Missouri State University 2010 — 2012
Master of Social Work (MSW), Social Work
Missouri State University 2005 — 2009
Bachelor of Science (BS), Psychology
Carole Helsel Carole Helsel's TeleTech Experience January 2003 - April 2004
Job Account Manager at HUB International
Industry Insurance
Experience
HUB International May 2011 - Present
Northwestern Mutual March 2005 - May 2011
TeleTech January 2003 - April 2004
AT&T Broadband March 2001 - January 2003
UnitedHealth Group August 1979 - March 2001
Skills
Employee Benefits...
Education
Metropolitan State University of Denver 1996 — 1999
Studies in Computer Information Systems & Management
HUB International May 2011 - Present
Northwestern Mutual March 2005 - May 2011
TeleTech January 2003 - April 2004
AT&T Broadband March 2001 - January 2003
UnitedHealth Group August 1979 - March 2001
Skills
Employee Benefits...
Education
Metropolitan State University of Denver 1996 — 1999
Studies in Computer Information Systems & Management
Brett Macomber Brett Macomber's TeleTech Experience 2007 - 2008
Job Network Analyst at Koch Business Solutions (KBS)
Industry Information Technology and Services
Experience
Koch Business Solutions (KBS) June 2015 - Present
Koch Business Solutions May 2014 - August 2014
Be eRead ePublishing and Online Management June 2010 - May 2014
ACIS Computers October 2012 - January 2013
Ozarks Technical Community College September 2011 - September 2012
Prescision Contracting and Consulting January 2009 - September 2011
Springfield Leather Co. June 2008 - December 2008
TeleTech 2007 - 2008
Preferred Paperhangers August 1995 - March 2005
Skills
Computer Science, Cisco Routing &..., Computer Maintenance, Computer Hardware, Database Management, Website Content..., Perl Script, Business Management, Small Business, Scheduling, Project Planning, Inventory Management, Accounts Payable, Accounts Receivable, Customer Service, Customer Relations, Framing, Carpentry, Masonry, Cisco Routers, Troubleshooting, Network Security, Computer Repair, Process Scheduler, Management, Web Content Management, Software Installation, Technical Support, System Administration, Windows 7, Laptops, Information Technology
Education
Missouri State University 2011 — 2015
Computer Information Systems, Computer and Information Sciences and Support Services, Senior
Ozarks Technical Community College 2007 — 2012
A.A.S., Computer Sciences/Business
Koch Business Solutions (KBS) June 2015 - Present
Koch Business Solutions May 2014 - August 2014
Be eRead ePublishing and Online Management June 2010 - May 2014
ACIS Computers October 2012 - January 2013
Ozarks Technical Community College September 2011 - September 2012
Prescision Contracting and Consulting January 2009 - September 2011
Springfield Leather Co. June 2008 - December 2008
TeleTech 2007 - 2008
Preferred Paperhangers August 1995 - March 2005
Skills
Computer Science, Cisco Routing &..., Computer Maintenance, Computer Hardware, Database Management, Website Content..., Perl Script, Business Management, Small Business, Scheduling, Project Planning, Inventory Management, Accounts Payable, Accounts Receivable, Customer Service, Customer Relations, Framing, Carpentry, Masonry, Cisco Routers, Troubleshooting, Network Security, Computer Repair, Process Scheduler, Management, Web Content Management, Software Installation, Technical Support, System Administration, Windows 7, Laptops, Information Technology
Education
Missouri State University 2011 — 2015
Computer Information Systems, Computer and Information Sciences and Support Services, Senior
Ozarks Technical Community College 2007 — 2012
A.A.S., Computer Sciences/Business
Tony Asselta Tony Asselta's TeleTech Experience September 1994 - October 2004
Job Call Center Customer Service Supervisor
Industry Public Relations and Communications
Experience
TeleTech September 1994 - October 2004
Skills
Marketing Strategy, Marketing, Sales Management, Key Account Development, Customer Service, Supervisory Skills, Operations Management, Business Service..., Team Leadership, Team Building, Coaching, Customer Retention, Time Management, Training, Leadership
Education
Mercer County Community College 1977 — 1978
Practioner of Mortuary Science, Funeral Service and Mortuary Science
Thomas Edison State College 1975 — 1978
Associate of Arts and Sciences (AAS), Education
TeleTech September 1994 - October 2004
Skills
Marketing Strategy, Marketing, Sales Management, Key Account Development, Customer Service, Supervisory Skills, Operations Management, Business Service..., Team Leadership, Team Building, Coaching, Customer Retention, Time Management, Training, Leadership
Education
Mercer County Community College 1977 — 1978
Practioner of Mortuary Science, Funeral Service and Mortuary Science
Thomas Edison State College 1975 — 1978
Associate of Arts and Sciences (AAS), Education
Amber Chadwick Amber Chadwick's TeleTech Experience March 2007 - March 2008
Job Administrative Assistant / Receptionist
Industry Consumer Services
Experience
Paychex May 2013 - December 2014
Taylor Hodson Staffing May 2010 - May 2013
The Forum Group April 2010 - July 2010
Alltel Wireless March 2008 - November 2008
TeleTech March 2007 - March 2008
Skills
Outlook, Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel, Event Management, Instagram, Blogger, Event Planning, Editing, Salesforce.com, Mac, Entertainment, Radio, Public Speaking
Education
Mercy College 2011 — 2013
Bachelor of Business Administration (B.B.A.)
Thomas Nelson Community College 2005 — 2007
General Studies
Paychex May 2013 - December 2014
Taylor Hodson Staffing May 2010 - May 2013
The Forum Group April 2010 - July 2010
Alltel Wireless March 2008 - November 2008
TeleTech March 2007 - March 2008
Skills
Outlook, Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel, Event Management, Instagram, Blogger, Event Planning, Editing, Salesforce.com, Mac, Entertainment, Radio, Public Speaking
Education
Mercy College 2011 — 2013
Bachelor of Business Administration (B.B.A.)
Thomas Nelson Community College 2005 — 2007
General Studies
Shawn Latimer Shawn Latimer's TeleTech Experience September 2009 - January 2012
Job CEO at MWAS Music Group
Industry Media Production
Experience
MWAS Music Group January 1997 - Present
TeleTech September 2009 - January 2012
Tele Tech August 2009 - January 2012
Live Work January 2009 - December 2011
Hollander Law Offices August 2008 - December 2008
Family October 2006 - August 2007
Well Point August 2006 - January 2007
Asset Management Systems Inc June 2005 - September 2006
Bank of America February 2000 - January 2002
Skills
Call Center, Quality Assurance, Windows, Customer Service, Mentoring, Analysis, Call Centers, Social Networking, Talent Acquisition
Education
Missouri State University 1993 — 1995
Business Managment
Southwest Missouri State University 1993 — 1995
Olive Harvey Community College 1995 — 1996
Business Management
Business
MWAS Music Group January 1997 - Present
TeleTech September 2009 - January 2012
Tele Tech August 2009 - January 2012
Live Work January 2009 - December 2011
Hollander Law Offices August 2008 - December 2008
Family October 2006 - August 2007
Well Point August 2006 - January 2007
Asset Management Systems Inc June 2005 - September 2006
Bank of America February 2000 - January 2002
Skills
Call Center, Quality Assurance, Windows, Customer Service, Mentoring, Analysis, Call Centers, Social Networking, Talent Acquisition
Education
Missouri State University 1993 — 1995
Business Managment
Southwest Missouri State University 1993 — 1995
Olive Harvey Community College 1995 — 1996
Business Management
Business
Don Price Don Price's TeleTech Experience October 2005 - July 2006
Job Senior Analyst at State of Colorado Governor's Office of Information Technology
Industry Information Technology and Services
Experience
State of Colorado Governor's Office of Information Technology June 2012 - July 2015
Merlyn Group, Inc. February 2008 - June 2012
Metropolitan State College of Denver August 2010 - May 2012
Relevante January 2007 - February 2008
Ajilon Consulting September 2006 - October 2006
TeleTech October 2005 - July 2006
Skills
Business Intelligence, Leadership, Project Management, Team Management, Cloud Computing, Budgets, Analytics, Software Documentation, SQL, Marketing Strategy, Social Media Marketing, Strategy, Management, Marketing, Social Media, Analysis, Competitive Analysis, Program Management, Data Analysis, Databases, Business Analysis, CRM, Data Center, Strategic Planning, Troubleshooting, Enterprise Software, Windows Server, Vendor Management, VMware, Business Process..., IT Strategy, Integration, Process Improvement, SDLC, Requirements Analysis, Cross-functional Team..., ERP, Outsourcing, SharePoint, Microsoft Excel, Statistical Data..., Forecasting, Budget Setting, Business Strategy, Financial Modeling, Financial Analysis, Financial Reporting, Time Management, Corporate Finance, Consulting
Education
Metropolitan State University of Denver 1997 — 2001
Bachelor's Degree, Banking, Corporate, Finance, and Securities Law
State of Colorado Governor's Office of Information Technology June 2012 - July 2015
Merlyn Group, Inc. February 2008 - June 2012
Metropolitan State College of Denver August 2010 - May 2012
Relevante January 2007 - February 2008
Ajilon Consulting September 2006 - October 2006
TeleTech October 2005 - July 2006
Skills
Business Intelligence, Leadership, Project Management, Team Management, Cloud Computing, Budgets, Analytics, Software Documentation, SQL, Marketing Strategy, Social Media Marketing, Strategy, Management, Marketing, Social Media, Analysis, Competitive Analysis, Program Management, Data Analysis, Databases, Business Analysis, CRM, Data Center, Strategic Planning, Troubleshooting, Enterprise Software, Windows Server, Vendor Management, VMware, Business Process..., IT Strategy, Integration, Process Improvement, SDLC, Requirements Analysis, Cross-functional Team..., ERP, Outsourcing, SharePoint, Microsoft Excel, Statistical Data..., Forecasting, Budget Setting, Business Strategy, Financial Modeling, Financial Analysis, Financial Reporting, Time Management, Corporate Finance, Consulting
Education
Metropolitan State University of Denver 1997 — 2001
Bachelor's Degree, Banking, Corporate, Finance, and Securities Law
DOMINIQUE MOORE DOMINIQUE MOORE's TeleTech Experience October 2006 - September 2008
Job Medical coder at Clinic Anywhere llc.
Industry Medical Practice
Experience
Clinic Anywhere llc. March 2013 - Present
ARISTOI, Inc. September 2008 - March 2013
HENDERSON FUNERAL HOME January 2007 - December 2012
TeleTech October 2006 - September 2008
Skills
Medical Billing, Human Resources, Secondary Education, Early Childhood..., Youth Leadership
Education
Miles College 2008 — 2013
Bachelor's Degree, Business/Managerial Economics
University of North Alabama 2004 — 2007
Secondary Education and Teaching
Clinic Anywhere llc. March 2013 - Present
ARISTOI, Inc. September 2008 - March 2013
HENDERSON FUNERAL HOME January 2007 - December 2012
TeleTech October 2006 - September 2008
Skills
Medical Billing, Human Resources, Secondary Education, Early Childhood..., Youth Leadership
Education
Miles College 2008 — 2013
Bachelor's Degree, Business/Managerial Economics
University of North Alabama 2004 — 2007
Secondary Education and Teaching
Ronnie Eloriaga Ronnie Eloriaga's TeleTech Experience 2002 - 2003
Job Application Support at Catalyst Repository Systems
Industry Legal Services
Experience
Catalyst Repository Systems July 2009 - Present
Convergys 2003 - July 2009
TeleTech 2002 - 2003
ADC 1998 - 2001
Air Response Inc 1993 - 1998
Skills
Telecommunications, Databases, Data Entry, Customer Service, Management, Sales, Computer Hardware, Computer Repair, Troubleshooting, Access, Database Administration, Microsoft Excel, Microsoft SQL Server, Microsoft Office, Team Leadership, Teamwork, Windows 7, Call Centers, Microsoft Word, PowerPoint, Customer Experience, Windows, OS X, Technical Support, SQL, Customer Support, Quality Assurance
Education
Metropolitan State University of Denver 1995 — 1998
Bachelor of Arts (BA), Aviation/Airway Management and Operations
Catalyst Repository Systems July 2009 - Present
Convergys 2003 - July 2009
TeleTech 2002 - 2003
ADC 1998 - 2001
Air Response Inc 1993 - 1998
Skills
Telecommunications, Databases, Data Entry, Customer Service, Management, Sales, Computer Hardware, Computer Repair, Troubleshooting, Access, Database Administration, Microsoft Excel, Microsoft SQL Server, Microsoft Office, Team Leadership, Teamwork, Windows 7, Call Centers, Microsoft Word, PowerPoint, Customer Experience, Windows, OS X, Technical Support, SQL, Customer Support, Quality Assurance
Education
Metropolitan State University of Denver 1995 — 1998
Bachelor of Arts (BA), Aviation/Airway Management and Operations
Kim Dubczak Kim Dubczak's TeleTech Experience July 2008 - April 2010
Job Customer Service Representative at MatchRX
Industry Information Technology and Services
Experience
MatchRX September 2015 - Present
Cavalry Computing September 2010 - Present
Hewlett-Packard October 2012 - September 2015
Hortulus Gardens May 2011 - November 2011
Independence Township Parks and Recreation May 2010 - January 2011
A Garden Space May 2010 - December 2010
TeleTech July 2008 - April 2010
Arrow Strategies July 2007 - December 2007
TEKsystems December 2005 - March 2007
Resource Technologies March 2004 - March 2005
Skills
Adobe Creative Suite, Graphic Design, Technical Writing, Instructional Design, Technical Support, Microsoft Office, Marketing Communications, Testing, Customer Service, Dreamweaver, Software Documentation, Windows 7, Editing, Project Management, Web Design, HTML, Training
Education
University of California, Santa Cruz 2014 — 2016
Technical Writing Certificate, Professional, Technical, Business, and Scientific Writing, 4.0
Oakland Community College 2008 — 2011
Certificates of Competency, L1 and L2, Landscape Horticulture
Michigan State University 1993 — 1997
Bachelor of Arts (B.A.), English Language and Literature, General
MatchRX September 2015 - Present
Cavalry Computing September 2010 - Present
Hewlett-Packard October 2012 - September 2015
Hortulus Gardens May 2011 - November 2011
Independence Township Parks and Recreation May 2010 - January 2011
A Garden Space May 2010 - December 2010
TeleTech July 2008 - April 2010
Arrow Strategies July 2007 - December 2007
TEKsystems December 2005 - March 2007
Resource Technologies March 2004 - March 2005
Skills
Adobe Creative Suite, Graphic Design, Technical Writing, Instructional Design, Technical Support, Microsoft Office, Marketing Communications, Testing, Customer Service, Dreamweaver, Software Documentation, Windows 7, Editing, Project Management, Web Design, HTML, Training
Education
University of California, Santa Cruz 2014 — 2016
Technical Writing Certificate, Professional, Technical, Business, and Scientific Writing, 4.0
Oakland Community College 2008 — 2011
Certificates of Competency, L1 and L2, Landscape Horticulture
Michigan State University 1993 — 1997
Bachelor of Arts (B.A.), English Language and Literature, General
Randall Koehn Randall Koehn's TeleTech Experience 1996 - 1999
Job Desktop Support Specialist at RES Group
Industry
Experience
RES Group November 2013 - Present
Rothgerber Johnson & Lyons LLP 2013 - 2013
Moye White LLP 2007 - 2012
Amgen 2001 - 2006
MessageMedia 2000 - 2001
TeleTech 1996 - 1999
Skills
Windows 7, Windows XP Pro, Windows 2000, Microsoft Office, Blackberry Enterprise..., HP printers, Social Media, Social Networking
Education
Metropolitan State College of Denver 1991 — 1997
Bachelor's degree, Marketing\Business
Front Range Community College
Northglenn High School
RES Group November 2013 - Present
Rothgerber Johnson & Lyons LLP 2013 - 2013
Moye White LLP 2007 - 2012
Amgen 2001 - 2006
MessageMedia 2000 - 2001
TeleTech 1996 - 1999
Skills
Windows 7, Windows XP Pro, Windows 2000, Microsoft Office, Blackberry Enterprise..., HP printers, Social Media, Social Networking
Education
Metropolitan State College of Denver 1991 — 1997
Bachelor's degree, Marketing\Business
Front Range Community College
Northglenn High School
Krystal Gregory Krystal Gregory's TeleTech Experience 2010 - 2012
Job Clinical Office Assistant at Cox Health Adult Medicine and Endocrinolgy
Industry Writing and Editing
Experience
Cox Health Adult Medicine and Endocrinolgy August 2014 - Present
Stay at Home Mom October 2012 - August 2014
Red Bridge United Methodist Church April 2013 - December 2013
TeleTech 2010 - 2012
Skills
Youth Development, Positive Youth..., PowerPoint, Microsoft Office, Teaching, Experience Working with..., Program Development, Community Outreach, Fundraising, Volunteer Management, Youth Mentoring, Volunteer Recruiting, Volunteer Training, Grant Writing, Social Services, Preaching, Leadership Development, Community Development, Workshop Facilitation, Conflict Resolution, Case Management, Resume Writing, Nonprofits, Customer Service, Public Speaking, Customer Satisfaction, Coaching, Team Building, Training
Education
Missouri Southern State University 2005 — 2009
Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Cox Health Adult Medicine and Endocrinolgy August 2014 - Present
Stay at Home Mom October 2012 - August 2014
Red Bridge United Methodist Church April 2013 - December 2013
TeleTech 2010 - 2012
Skills
Youth Development, Positive Youth..., PowerPoint, Microsoft Office, Teaching, Experience Working with..., Program Development, Community Outreach, Fundraising, Volunteer Management, Youth Mentoring, Volunteer Recruiting, Volunteer Training, Grant Writing, Social Services, Preaching, Leadership Development, Community Development, Workshop Facilitation, Conflict Resolution, Case Management, Resume Writing, Nonprofits, Customer Service, Public Speaking, Customer Satisfaction, Coaching, Team Building, Training
Education
Missouri Southern State University 2005 — 2009
Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Jeannette Fort Jeannette Fort's TeleTech Experience July 2007 - July 2008
Job Quality Manager at Universal American
Industry Health, Wellness and Fitness
Experience
Universal American March 2009 - Present
TELUS International Philippines July 2008 - March 2009
TeleTech July 2007 - July 2008
Skills
Quality Assurance, Call Centers, Quality Management, Six Sigma, Process Improvement, Software Documentation, Operations Management, Business Process..., Training, Visio
Education
Miriam College 1997 — 2001
Bachelor of Arts (B.A.), Communication and Media Studies
Universal American March 2009 - Present
TELUS International Philippines July 2008 - March 2009
TeleTech July 2007 - July 2008
Skills
Quality Assurance, Call Centers, Quality Management, Six Sigma, Process Improvement, Software Documentation, Operations Management, Business Process..., Training, Visio
Education
Miriam College 1997 — 2001
Bachelor of Arts (B.A.), Communication and Media Studies
Jeffery Talley's TeleTech Experience February 2014 - June 2014
Job Family Support Eligibility Specialist at Missouri Department of Social Services
Industry Government Relations
Experience
Missouri Department of Social Services June 2014 - Present
TeleTech February 2014 - June 2014
United States Postal Service November 2013 - February 2014
United States Postal Service April 2013 - November 2013
Walmart October 2010 - September 2012
Walmart April 2008 - October 2010
Days Inn August 2009 - August 2010
Walmart October 2007 - April 2008
Skills
Customer Service, Time Management, Planning and Execution, Professional..., Computer/Typing Skills, Associate/Leadership..., Delegation, Evaluating Proformance, Teamwork, Training, Web Design, Accounting, Data Entry, Entrepreneurship, Cashiering, Management
Education
Missouri State University 2005 — 2008
Bachelor of Arts and Letters, Communication and Media Studies, 3.54
Missouri Department of Social Services June 2014 - Present
TeleTech February 2014 - June 2014
United States Postal Service November 2013 - February 2014
United States Postal Service April 2013 - November 2013
Walmart October 2010 - September 2012
Walmart April 2008 - October 2010
Days Inn August 2009 - August 2010
Walmart October 2007 - April 2008
Skills
Customer Service, Time Management, Planning and Execution, Professional..., Computer/Typing Skills, Associate/Leadership..., Delegation, Evaluating Proformance, Teamwork, Training, Web Design, Accounting, Data Entry, Entrepreneurship, Cashiering, Management
Education
Missouri State University 2005 — 2008
Bachelor of Arts and Letters, Communication and Media Studies, 3.54
Larry Herron's TeleTech Experience November 2010 - May 2012
Job Suicide Prevention at Teenable
Industry Professional Training & Coaching
Experience
Doula Foundation October 2012 - November 2013
TeleTech November 2010 - May 2012
Christian County Sheriff Department November 2004 - July 2010
US Bank July 2000 - November 2002
FirstCard/FirstUSA January 1998 - October 1999
Skills
Diversity Training, Technical Training, Staff Training, Banking, Customer Service, Training, Program Management, Instructional Design, Organizational..., Employee Training, Training Delivery, Adult Education, Instructor-led Training
Education
Missouri State University 2011 — 2015
Bachelor of Applied Science (B.A.Sc.), Criminology, 3.01
Doula Foundation October 2012 - November 2013
TeleTech November 2010 - May 2012
Christian County Sheriff Department November 2004 - July 2010
US Bank July 2000 - November 2002
FirstCard/FirstUSA January 1998 - October 1999
Skills
Diversity Training, Technical Training, Staff Training, Banking, Customer Service, Training, Program Management, Instructional Design, Organizational..., Employee Training, Training Delivery, Adult Education, Instructor-led Training
Education
Missouri State University 2011 — 2015
Bachelor of Applied Science (B.A.Sc.), Criminology, 3.01
Alex Kaatz Alex Kaatz's TeleTech Experience May 2013 - December 2013
Job
Industry Telecommunications
Experience
TeleTech May 2013 - December 2013
Missouri State University November 2012 - May 2013
Missouri State University June 2011 - July 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Photoshop, Windows, Customer Service, English, Research, Teaching, Public Speaking, Typing, Leadership
Education
Missouri State University 2009 — 2015
Bachelor of Arts (B.A.), Antiquities - Classical Studies
TeleTech May 2013 - December 2013
Missouri State University November 2012 - May 2013
Missouri State University June 2011 - July 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Photoshop, Windows, Customer Service, English, Research, Teaching, Public Speaking, Typing, Leadership
Education
Missouri State University 2009 — 2015
Bachelor of Arts (B.A.), Antiquities - Classical Studies
Jay Alvarez's TeleTech Experience November 2007 - April 2011
Job Purchasing/IT Manager at Kimball Electronic Laboratory, Inc.
Industry Consumer Services
Experience
Kimball Electronic Laboratory, Inc September 2005 - Present
TeleTech November 2007 - April 2011
Skills
Information Technology, Purchasing, Training, Microsoft Certified..., Microsoft Certified..., Customer Service, Call Centers, Troubleshooting, Customer Satisfaction, Vendor Management, Service Delivery, Quality Assurance, SharePoint, Workforce Management, Customer Experience, Outsourcing, BPO, Process Improvement, Management
Education
Miami Dade College 2010 — 2012
Associate of Science (A.S.), Information Technology
Hialeah-Miami Lakes High School 2000 — 2004
Kimball Electronic Laboratory, Inc September 2005 - Present
TeleTech November 2007 - April 2011
Skills
Information Technology, Purchasing, Training, Microsoft Certified..., Microsoft Certified..., Customer Service, Call Centers, Troubleshooting, Customer Satisfaction, Vendor Management, Service Delivery, Quality Assurance, SharePoint, Workforce Management, Customer Experience, Outsourcing, BPO, Process Improvement, Management
Education
Miami Dade College 2010 — 2012
Associate of Science (A.S.), Information Technology
Hialeah-Miami Lakes High School 2000 — 2004
Jonathan Drozdowski Jonathan Drozdowski's TeleTech Experience December 2008 - May 2009
Job Operating Systems Engineer at Wells Fargo
Industry Banking
Experience
Wells Fargo February 2015 - Present
Jack Henry & Associates November 2013 - February 2015
Ozarks Technical Community College February 2012 - November 2013
Ozarks Technical Community College March 2008 - February 2012
TeleTech December 2008 - May 2009
Skills
Technical Support, System Administration, Virtualization, Scripting, Networking, Red Hat Linux, Microsoft, System Automation
Education
Ozarks Technical Community College 2007 — 2008
Associate of Arts and Sciences (AAS), Network Technology
Missouri State University 2003 — 2005
Bachelor of Science (BS), Psychology
Wells Fargo February 2015 - Present
Jack Henry & Associates November 2013 - February 2015
Ozarks Technical Community College February 2012 - November 2013
Ozarks Technical Community College March 2008 - February 2012
TeleTech December 2008 - May 2009
Skills
Technical Support, System Administration, Virtualization, Scripting, Networking, Red Hat Linux, Microsoft, System Automation
Education
Ozarks Technical Community College 2007 — 2008
Associate of Arts and Sciences (AAS), Network Technology
Missouri State University 2003 — 2005
Bachelor of Science (BS), Psychology
Nicholas Finken Nicholas Finken's TeleTech Experience September 2013 - May 2014
Job Dynamic and Experienced Professional Specializing in Database Development and Management.
Industry Information Technology and Services
Experience
CoBank May 2015 - Present
LifeBound May 2014 - March 2015
TeleTech September 2013 - May 2014
American Council On Renewable Energy (ACORE) September 2012 - December 2012
Cal-PIRG November 2009 - May 2010
ManiaTV! December 2004 - September 2008
ManiaTV! February 2008 - 2008
ManiaTV! Network 2004 - 2008
Skills
Customer Support, Client Services, Quality Control, Curriculum Design, Curriculum Development, Training, Community Outreach, Event Planning, Content Strategy, Policy Research, New Media, Social Networking, Video, Entertainment, Editing, Videography, Post Production, Film Editing, Film Production, Digital Media, Media Relations, Campaign Coordination, Video Editing, Film, Video Production, Television, Broadcast, Multimedia, Media Production, Social Media, Research
Education
Texas A&M University-Commerce 2014 — 2015
Master's Degree, Education, 4.0
University of California, San Diego 2011 — 2013
BA, Political Science, International Relations, 3.19
Santa Monica College 2009 — 2011
A.S., Political Science, 3.79
Metropolitan State University of Denver 1998 — 2000
BA of Art, Multimedia and Technical Communications
CoBank May 2015 - Present
LifeBound May 2014 - March 2015
TeleTech September 2013 - May 2014
American Council On Renewable Energy (ACORE) September 2012 - December 2012
Cal-PIRG November 2009 - May 2010
ManiaTV! December 2004 - September 2008
ManiaTV! February 2008 - 2008
ManiaTV! Network 2004 - 2008
Skills
Customer Support, Client Services, Quality Control, Curriculum Design, Curriculum Development, Training, Community Outreach, Event Planning, Content Strategy, Policy Research, New Media, Social Networking, Video, Entertainment, Editing, Videography, Post Production, Film Editing, Film Production, Digital Media, Media Relations, Campaign Coordination, Video Editing, Film, Video Production, Television, Broadcast, Multimedia, Media Production, Social Media, Research
Education
Texas A&M University-Commerce 2014 — 2015
Master's Degree, Education, 4.0
University of California, San Diego 2011 — 2013
BA, Political Science, International Relations, 3.19
Santa Monica College 2009 — 2011
A.S., Political Science, 3.79
Metropolitan State University of Denver 1998 — 2000
BA of Art, Multimedia and Technical Communications
Jarrod Scranton Jarrod Scranton's TeleTech Experience September 2008 - January 2009
Job Operations Manager, Guitar Center
Industry Retail
Experience
Guitar Center January 2007 - Present
Stairwell Inc. June 2006 - Present
Gideon Merch March 2011 - Present
Springfield Development January 2009 - May 2010
Teletech September 2008 - January 2009
Skills
T-shirts, Social Networking, Computer Repair, Computer Maintenance, iPhone, Networking, Web Design, Youth Mentoring, Youth Work, Youth Programs, Promotions, Management, Booking Shows, Sound Reinforcement, Live Sound, Multimedia, Facebook, Music Production, Music Industry, Online Marketing, Advertising, Customer Service, Social Media
Education
Missouri State University 2009 — 2009
Certificate of Completion, Web Design
Guitar Center January 2007 - Present
Stairwell Inc. June 2006 - Present
Gideon Merch March 2011 - Present
Springfield Development January 2009 - May 2010
Teletech September 2008 - January 2009
Skills
T-shirts, Social Networking, Computer Repair, Computer Maintenance, iPhone, Networking, Web Design, Youth Mentoring, Youth Work, Youth Programs, Promotions, Management, Booking Shows, Sound Reinforcement, Live Sound, Multimedia, Facebook, Music Production, Music Industry, Online Marketing, Advertising, Customer Service, Social Media
Education
Missouri State University 2009 — 2009
Certificate of Completion, Web Design
Jay Gradinger Jay Gradinger's TeleTech Experience April 2001 - June 2003
Job MACA Administrator at Kansas National Guard
Industry Military
Experience
Kansas National Guard June 2003 - Present
Kansas National Guard 2003 - 2015
Kansas National Guard 2003 - 2015
National Guard Association of Kansas April 2011 - April 2013
TeleTech April 2001 - June 2003
Skills
ICS Instructor, HAZMAT Ops, Radiological Response..., Hazmat Operations, Incident Command, Security Clearance, Customer Service, Homeland Security, Emergency Management, Government, Military, DoD, Operational Planning, Operations Management, Physical Security, Security Management, Supervisory Skills, Military Operations, Organizational..., Program Management, Crisis Management, Force Protection, Leadership, Army, Leadership Development, Command, Military Training, Tactics, Air Force, Defense, Disaster Response, Hazardous Materials, National Security, Intelligence, Military Experience, Exercises, Top Secret, Security+, Combat, Information Assurance, Intelligence Analysis, Firearms, Interagency Coordination, Counterinsurgency, Police, Special Operations, Counterterrorism, Weapons, Enforcement, Security Operations
Education
Southwest Missouri State University 1991 — 1994
Central Missouri State University 1970 — 1974
BS, Criminal Justice Administration
Kansas National Guard June 2003 - Present
Kansas National Guard 2003 - 2015
Kansas National Guard 2003 - 2015
National Guard Association of Kansas April 2011 - April 2013
TeleTech April 2001 - June 2003
Skills
ICS Instructor, HAZMAT Ops, Radiological Response..., Hazmat Operations, Incident Command, Security Clearance, Customer Service, Homeland Security, Emergency Management, Government, Military, DoD, Operational Planning, Operations Management, Physical Security, Security Management, Supervisory Skills, Military Operations, Organizational..., Program Management, Crisis Management, Force Protection, Leadership, Army, Leadership Development, Command, Military Training, Tactics, Air Force, Defense, Disaster Response, Hazardous Materials, National Security, Intelligence, Military Experience, Exercises, Top Secret, Security+, Combat, Information Assurance, Intelligence Analysis, Firearms, Interagency Coordination, Counterinsurgency, Police, Special Operations, Counterterrorism, Weapons, Enforcement, Security Operations
Education
Southwest Missouri State University 1991 — 1994
Central Missouri State University 1970 — 1974
BS, Criminal Justice Administration
Clayton Cooper Clayton Cooper's TeleTech Experience 2006 - 2010
Job North America Regional Director at Teletech
Industry Telecommunications
Experience
TeleTech Service August 2007 - Present
TeleTech 2006 - 2010
TeleTech 2006 - 2010
Bell Industries August 2006 - July 2007
MCI Senior Center January 2001 - January 2006
MCI 2001 - 2006
MCI Senior Training January 2000 - January 2001
MCI Corporation 2000 - 2001
MCI January 1996 - January 2000
MCI Corporation 1992 - 2000
Skills
BPO, Vendor Management, Workforce Management, Customer Satisfaction, Contact Centers, Customer Experience, Call Center, Outsourcing, Sales, Strategy, Call Centers, Leadership, Budgets, Management, Team Building, Strategic Planning, Service Delivery, Quality Assurance, Performance Management, Offshoring, Training, Team Leadership, Sla, Telecommunications, Start-ups, Managed Services, Technical Support, Employee Engagement, CRM, Inbound Marketing, Call Center Development, Operations Management, Customer Retention, Data Analysis, Process Improvement, Customer Service, Avaya, Leadership Development, Team Management, Business Process..., Contact Center..., Outsourcing Management
Education
Baker College
Bachelor of Science, Business Administration
Missouri State University
Bachelors, Business Administration
TeleTech Service August 2007 - Present
TeleTech 2006 - 2010
TeleTech 2006 - 2010
Bell Industries August 2006 - July 2007
MCI Senior Center January 2001 - January 2006
MCI 2001 - 2006
MCI Senior Training January 2000 - January 2001
MCI Corporation 2000 - 2001
MCI January 1996 - January 2000
MCI Corporation 1992 - 2000
Skills
BPO, Vendor Management, Workforce Management, Customer Satisfaction, Contact Centers, Customer Experience, Call Center, Outsourcing, Sales, Strategy, Call Centers, Leadership, Budgets, Management, Team Building, Strategic Planning, Service Delivery, Quality Assurance, Performance Management, Offshoring, Training, Team Leadership, Sla, Telecommunications, Start-ups, Managed Services, Technical Support, Employee Engagement, CRM, Inbound Marketing, Call Center Development, Operations Management, Customer Retention, Data Analysis, Process Improvement, Customer Service, Avaya, Leadership Development, Team Management, Business Process..., Contact Center..., Outsourcing Management
Education
Baker College
Bachelor of Science, Business Administration
Missouri State University
Bachelors, Business Administration
Kristin Otten Kristin Otten's TeleTech Experience August 2008 - Present
Job Director, Global Skills Development at TeleTech
Industry Professional Training & Coaching
Experience
TeleTech August 2008 - Present
TeleTech February 2008 - August 2008
TeleTech February 2006 - February 2008
Qwest Communications October 2004 - February 2006
Qwest Communications May 2004 - October 2004
Starz Encore Group July 2003 - May 2004
Starz Encore Group July 2002 - July 2003
Starz Encore Group June 2001 - July 2002
Education
Middlebury College 1997 — 2001
Bachelor of Arts, International Studies, Economics
TeleTech August 2008 - Present
TeleTech February 2008 - August 2008
TeleTech February 2006 - February 2008
Qwest Communications October 2004 - February 2006
Qwest Communications May 2004 - October 2004
Starz Encore Group July 2003 - May 2004
Starz Encore Group July 2002 - July 2003
Starz Encore Group June 2001 - July 2002
Education
Middlebury College 1997 — 2001
Bachelor of Arts, International Studies, Economics
russ lewis russ lewis's TeleTech Experience April 2009 - February 2010
Job Information System Analyst currently looking for work :)
Industry Computer Software
Experience
Dr Michael J Clarke Museum of Ozark Scouting July 2012 - Present
Ozark Trails Council, BSA #306 2007 - Present
Drury University October 2011 - October 2013
Corinthian Colleges 2011 - 2011
SMARTECH & Associates, LP 2011 - 2011
TeleTech April 2009 - February 2010
Boy Scout Troop 111 2005 - 2010
SA IT Services January 2009 - May 2009
Jack Henry & Associates August 2006 - August 2008
O'Reilly Auto Parts October 2003 - April 2006
Skills
Programming, C#, Databases, Networking, RPG, Operating Systems, Visio, SQL, Windows, Microsoft SQL Server, HTML, Troubleshooting, Windows 7, Microsoft Office, Software Implementation
Education
Missouri State University 1979 — 1982
Bachelor of Science, Computer Science; Mathematics
University of Missouri-Columbia
ghs'77
hickory hills
Dr Michael J Clarke Museum of Ozark Scouting July 2012 - Present
Ozark Trails Council, BSA #306 2007 - Present
Drury University October 2011 - October 2013
Corinthian Colleges 2011 - 2011
SMARTECH & Associates, LP 2011 - 2011
TeleTech April 2009 - February 2010
Boy Scout Troop 111 2005 - 2010
SA IT Services January 2009 - May 2009
Jack Henry & Associates August 2006 - August 2008
O'Reilly Auto Parts October 2003 - April 2006
Skills
Programming, C#, Databases, Networking, RPG, Operating Systems, Visio, SQL, Windows, Microsoft SQL Server, HTML, Troubleshooting, Windows 7, Microsoft Office, Software Implementation
Education
Missouri State University 1979 — 1982
Bachelor of Science, Computer Science; Mathematics
University of Missouri-Columbia
ghs'77
hickory hills
Natasha Unson Natasha Unson's TeleTech Experience August 2009 - June 2012
Job Communication Specialist
Industry Professional Training & Coaching
Experience
Self-Employed March 2006 - Present
TeleTech August 2009 - June 2012
TeleTech 2009 - February 2011
Self-Employed March 2006 - February 2011
Chungdahm Learning Institute 2008 - 2008
MetroCube Publication. Manila, Philippines 2007 - 2007
Skills
Photoshop, Dreamweaver, Wordpress, Editing, Creative Writing, Proofreading, Training, Marketing, Microsoft Office, Editorial, Recruiting, Teaching, Coaching, Graphic Design, Business Development
Education
Assumption College Graduate School 2007 — 2007
Certificate Program, Teaching & Education
De La Salle- College Of Saint Benilde 2001 — 2006
Bachelor of Arts, Multimedia Arts
Miriam College 1986 — 1999
Grade School & High School
Self-Employed March 2006 - Present
TeleTech August 2009 - June 2012
TeleTech 2009 - February 2011
Self-Employed March 2006 - February 2011
Chungdahm Learning Institute 2008 - 2008
MetroCube Publication. Manila, Philippines 2007 - 2007
Skills
Photoshop, Dreamweaver, Wordpress, Editing, Creative Writing, Proofreading, Training, Marketing, Microsoft Office, Editorial, Recruiting, Teaching, Coaching, Graphic Design, Business Development
Education
Assumption College Graduate School 2007 — 2007
Certificate Program, Teaching & Education
De La Salle- College Of Saint Benilde 2001 — 2006
Bachelor of Arts, Multimedia Arts
Miriam College 1986 — 1999
Grade School & High School
Rebecca Runkle Rebecca Runkle's TeleTech Experience July 2010 - May 2011
Job Technician, Inventory Specialist at Skeie's Jewelers
Industry Luxury Goods & Jewelry
Experience
Skeie's Jewelers May 2015 - Present
Allergan November 2012 - August 2014
Lionbridge May 2011 - November 2012
TeleTech July 2010 - May 2011
JPMorgan Chase February 2008 - June 2010
Skills
Technical Support, Troubleshooting, Close Attention to..., Accurate Data Entry, Computer Repair, Email, Problem Solving, SAP, Wireless Networking, Computer Hardware, Microsoft Office, Customer Service, Mobile Devices, Home Theater, Telephone Skills, Information Technology, Committed to..., Self-driven, Technological Innovation, Flexibility, Software Installation, Home Networking, Finance, Logistics, Web Chat, Resource Management, Efficiency, Banking, Retail Banking, Sales, Credit Cards, HTML 5, HTML, CSS, Data Entry
Education
Missouri State University 2006 — 2008
Mathematics
Reeds Spring High School 2004 — 2006
High School Diploma
Skeie's Jewelers May 2015 - Present
Allergan November 2012 - August 2014
Lionbridge May 2011 - November 2012
TeleTech July 2010 - May 2011
JPMorgan Chase February 2008 - June 2010
Skills
Technical Support, Troubleshooting, Close Attention to..., Accurate Data Entry, Computer Repair, Email, Problem Solving, SAP, Wireless Networking, Computer Hardware, Microsoft Office, Customer Service, Mobile Devices, Home Theater, Telephone Skills, Information Technology, Committed to..., Self-driven, Technological Innovation, Flexibility, Software Installation, Home Networking, Finance, Logistics, Web Chat, Resource Management, Efficiency, Banking, Retail Banking, Sales, Credit Cards, HTML 5, HTML, CSS, Data Entry
Education
Missouri State University 2006 — 2008
Mathematics
Reeds Spring High School 2004 — 2006
High School Diploma
Amy Conley Amy Conley's TeleTech Experience March 2014 - Present
Job Lead Paralegal at TeleTech
Industry Legal Services
Experience
TeleTech March 2014 - Present
DISH Network May 2004 - March 2014
Faegre & Benson LLP 2003 - 2004
Ballard Spahr LLP 2001 - 2002
Stern & Elkind 1994 - 1997
Skills
Legal Writing, Document Review, Litigation Support, Legal Research, Investigation, Westlaw, Civil Litigation, Private Investigations, Fraud, Trials, Litigation, Intellectual Property, Privacy Law, Commercial Litigation, Employment Law, Bankruptcy, Trademarks, Corporate Law, Mediation
Education
University of Denver - Sturm College of Law 2013 — 2017
Doctor of Law (JD)
Minnesota State University, Moorhead 1989 — 1992
B.A., English
South Dakota State University 1988 — 1989
TeleTech March 2014 - Present
DISH Network May 2004 - March 2014
Faegre & Benson LLP 2003 - 2004
Ballard Spahr LLP 2001 - 2002
Stern & Elkind 1994 - 1997
Skills
Legal Writing, Document Review, Litigation Support, Legal Research, Investigation, Westlaw, Civil Litigation, Private Investigations, Fraud, Trials, Litigation, Intellectual Property, Privacy Law, Commercial Litigation, Employment Law, Bankruptcy, Trademarks, Corporate Law, Mediation
Education
University of Denver - Sturm College of Law 2013 — 2017
Doctor of Law (JD)
Minnesota State University, Moorhead 1989 — 1992
B.A., English
South Dakota State University 1988 — 1989
Paul Wickersham's TeleTech Experience October 2013 - October 2014
Job LENS Practitioner and Licensed Professional Counselor at Springfield Neurofeedback
Industry Health, Wellness and Fitness
Experience
Springfield Neurofeedback November 2014 - Present
TeleTech October 2013 - October 2014
TeleTech September 2009 - October 2013
TeleTech September 2007 - September 2009
Springfield Counseling Services August 2000 - August 2008
Lakeland Behavioral Health System November 2001 - February 2004
Missouri State University 1999 - 2001
Skills
BPO, Call Center, Service Delivery, Team Management, Customer Satisfaction, Contact Centers, Outsourcing, Customer Service, Customer Experience, Call Centers, Process Improvement, Leadership, Technical Support, Training, Team Leadership, Business Process..., CRM, Avaya, Coaching, Inbound Marketing, Team Building, Telecommunications, Analysis, Troubleshooting, Call Center Development, Project Management, Quality Assurance, Job Coaching, Career Counseling, Mental Health Counseling, Salesforce.com...
Education
Missouri State University 1999 — 2002
MS, Counseling
Northwestern University 1993 — 1995
BA, Philosophy
St. Petersburg College 1990 — 1993
AA, General Studies
Springfield Neurofeedback November 2014 - Present
TeleTech October 2013 - October 2014
TeleTech September 2009 - October 2013
TeleTech September 2007 - September 2009
Springfield Counseling Services August 2000 - August 2008
Lakeland Behavioral Health System November 2001 - February 2004
Missouri State University 1999 - 2001
Skills
BPO, Call Center, Service Delivery, Team Management, Customer Satisfaction, Contact Centers, Outsourcing, Customer Service, Customer Experience, Call Centers, Process Improvement, Leadership, Technical Support, Training, Team Leadership, Business Process..., CRM, Avaya, Coaching, Inbound Marketing, Team Building, Telecommunications, Analysis, Troubleshooting, Call Center Development, Project Management, Quality Assurance, Job Coaching, Career Counseling, Mental Health Counseling, Salesforce.com...
Education
Missouri State University 1999 — 2002
MS, Counseling
Northwestern University 1993 — 1995
BA, Philosophy
St. Petersburg College 1990 — 1993
AA, General Studies
Stephanie Cain Stephanie Cain's TeleTech Experience January 1992 - April 1995
Job Retired From Hewlett Packard Printing Services
Industry Consumer Services
Experience
Hewlett-Packard June 1995 - July 2007
TeleTech January 1992 - April 1995
ERIC September 1987 - January 1995
Skills
Contract Negotiation, Contract Management, Sales Presentations, Vendor Management, Customer Retention, Customer Engagement, Customer Support, Business Process..., IT Solutions, Sales Process, Cross-functional Team..., Program Management, HP, Proofreading, Strategic Sourcing, Communication Skills, Process Improvement, Start-up Ventures, Go-to-market Strategy
Education
The George Washington University 2005 — 2006
Project Management
Metropolitan State University of Denver 1986 — 2003
HCM, Health Care Management;Sociology
Hewlett-Packard June 1995 - July 2007
TeleTech January 1992 - April 1995
ERIC September 1987 - January 1995
Skills
Contract Negotiation, Contract Management, Sales Presentations, Vendor Management, Customer Retention, Customer Engagement, Customer Support, Business Process..., IT Solutions, Sales Process, Cross-functional Team..., Program Management, HP, Proofreading, Strategic Sourcing, Communication Skills, Process Improvement, Start-up Ventures, Go-to-market Strategy
Education
The George Washington University 2005 — 2006
Project Management
Metropolitan State University of Denver 1986 — 2003
HCM, Health Care Management;Sociology
Jeffrey Markus Jeffrey Markus's TeleTech Experience April 2014 - Present
Job Leadership and Development Trainer at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech April 2014 - Present
Skepticon Inc. March 2014 - Present
TeleTech January 2014 - April 2014
TeleTech September 2013 - January 2014
TeleTech July 2010 - September 2013
Skinny Improv October 2006 - October 2009
Skills
Customer Satisfaction, Team Management, Event Planning, Event Management, Training, Special Effects, Special Effects Makeup, Life Casting, Resin Casting, Plaster Casting, Moldmaking, Clay Modelling, Customer Service, Team Building, Employee Training, Improvisation, Improvisational Comedy, Theatre, Social Networking, Team Leadership, Acting, Leadership Development
Education
Missouri State University 2005 — 2010
Bachelor's of Art, Fine and Studio Arts
TeleTech April 2014 - Present
Skepticon Inc. March 2014 - Present
TeleTech January 2014 - April 2014
TeleTech September 2013 - January 2014
TeleTech July 2010 - September 2013
Skinny Improv October 2006 - October 2009
Skills
Customer Satisfaction, Team Management, Event Planning, Event Management, Training, Special Effects, Special Effects Makeup, Life Casting, Resin Casting, Plaster Casting, Moldmaking, Clay Modelling, Customer Service, Team Building, Employee Training, Improvisation, Improvisational Comedy, Theatre, Social Networking, Team Leadership, Acting, Leadership Development
Education
Missouri State University 2005 — 2010
Bachelor's of Art, Fine and Studio Arts
Travis Lay Travis Lay's TeleTech Experience August 2010 - July 2012
Job NOC Manager at Pearson Technology Group
Industry Telecommunications
Experience
Pearson Technology Group July 2013 - Present
CrossFit Crush February 2013 - Present
Tyco Integrated Security November 2012 - July 2013
Tyco Integrated Security July 2012 - November 2012
TeleTech August 2010 - July 2012
ESPN 870 August 2009 - September 2011
www.examiner.com January 2009 - September 2011
TeleTech January 2009 - August 2010
TeleTech January 2007 - January 2009
Teletech Holdings, Inc. November 2002 - January 2007
Skills
CRM, Process Management, Contract Management, Invoicing, Workforce Management, Call Center, Service Delivery, Avaya, BPO, Customer Satisfaction, Outsourcing, Process Improvement, Vendor Management, Sla, Contact Centers, Technical Support, Customer Experience, Operations Management, Customer Support, Telecommunications, Troubleshooting, VoIP, IT Operations, Project Management, Call Centers, Management, Change Management, IT Management, Data Center, Leadership, Networking, Call Center Development, Software Documentation
Education
Project Management 2008 — 2008
PMP, Project Management
Cisco 2002 — 2002
CCNA, Cisco Certified Networking Associate
DeVry University 2001 — 2002
Bachelors of Information Technology, Networking, server and other IT functions
Metropolitan State College of Denver 1996 — 2001
Bachelor of Science (B.S.), Marketing
Pearson Technology Group July 2013 - Present
CrossFit Crush February 2013 - Present
Tyco Integrated Security November 2012 - July 2013
Tyco Integrated Security July 2012 - November 2012
TeleTech August 2010 - July 2012
ESPN 870 August 2009 - September 2011
www.examiner.com January 2009 - September 2011
TeleTech January 2009 - August 2010
TeleTech January 2007 - January 2009
Teletech Holdings, Inc. November 2002 - January 2007
Skills
CRM, Process Management, Contract Management, Invoicing, Workforce Management, Call Center, Service Delivery, Avaya, BPO, Customer Satisfaction, Outsourcing, Process Improvement, Vendor Management, Sla, Contact Centers, Technical Support, Customer Experience, Operations Management, Customer Support, Telecommunications, Troubleshooting, VoIP, IT Operations, Project Management, Call Centers, Management, Change Management, IT Management, Data Center, Leadership, Networking, Call Center Development, Software Documentation
Education
Project Management 2008 — 2008
PMP, Project Management
Cisco 2002 — 2002
CCNA, Cisco Certified Networking Associate
DeVry University 2001 — 2002
Bachelors of Information Technology, Networking, server and other IT functions
Metropolitan State College of Denver 1996 — 2001
Bachelor of Science (B.S.), Marketing
David Zuckerman David Zuckerman's TeleTech Experience October 2012 - Present
Job Principle Linux Systems Engineer at TeleTech
Industry Information Technology and Services
Experience
TeleTech October 2012 - Present
Cricket Communications August 2006 - October 2012
IBM Global Services March 2003 - May 2006
Qwest Communications June 1998 - December 2001
Skills
Solaris, Solaris Zones, Solaris Volume Manager, ZFS, IPMP, Red Hat Linux, BASH, Ksh, Shell Scripting, Perl, Python, BIND, DNS, Splunk, Ubuntu, Debian, IMAP, Systems Monitoring, Performance Analysis, High Availability, Redundancy, Nagios, Netcool, PHP, Unix, Unix Administration, HP-UX, IBM Servers, CentOS, Data Center, xymon, SQL, SQL*Plus, Apache, Postfix, System Monitoring, Bash, Linux, Storage, LDAP, TCP/IP, Hardware, Servers, AIX, System Administration, Bind, Virtualization, Unix Shell Scripting, Netbackup, Sun
Education
Metropolitan State University of Denver 1995 — 1997
Computer Informtion Systems
The University of Kansas 1994 — 1995
Graphic Design
TeleTech October 2012 - Present
Cricket Communications August 2006 - October 2012
IBM Global Services March 2003 - May 2006
Qwest Communications June 1998 - December 2001
Skills
Solaris, Solaris Zones, Solaris Volume Manager, ZFS, IPMP, Red Hat Linux, BASH, Ksh, Shell Scripting, Perl, Python, BIND, DNS, Splunk, Ubuntu, Debian, IMAP, Systems Monitoring, Performance Analysis, High Availability, Redundancy, Nagios, Netcool, PHP, Unix, Unix Administration, HP-UX, IBM Servers, CentOS, Data Center, xymon, SQL, SQL*Plus, Apache, Postfix, System Monitoring, Bash, Linux, Storage, LDAP, TCP/IP, Hardware, Servers, AIX, System Administration, Bind, Virtualization, Unix Shell Scripting, Netbackup, Sun
Education
Metropolitan State University of Denver 1995 — 1997
Computer Informtion Systems
The University of Kansas 1994 — 1995
Graphic Design
Brian Conley Brian Conley's TeleTech Experience September 2010 - May 2013
Job Site Lead at Aditya Birla Minacs
Industry Consumer Services
Experience
The Minacs Group October 2013 - Present
Weight Watchers July 2013 - October 2013
TeleTech September 2010 - May 2013
Percepta February 2005 - September 2010
JD Power and Associates May 2004 - February 2005
EDS, HP Enterprise Services 1993 - 2003
Skills
Call Center, Customer Satisfaction, BPO, Process Improvement, Account Management, Customer Relations, Operations Management, Customer Service, Program Management, Call Centers, CRM, Service Delivery, Workforce Management, Customer Experience, Contact Centers, Leadership, Offshoring, P&L Management, Training, Performance Management, Outsourcing, Vendor Management, Customer Retention, Budgets, Management, Team Leadership, Project Management, Business Process..., Cross-functional Team..., Team Building
Education
Michigan State University 1988 — 1992
Bachelor, Marketing
Reese High School 1984 — 1988
The Minacs Group October 2013 - Present
Weight Watchers July 2013 - October 2013
TeleTech September 2010 - May 2013
Percepta February 2005 - September 2010
JD Power and Associates May 2004 - February 2005
EDS, HP Enterprise Services 1993 - 2003
Skills
Call Center, Customer Satisfaction, BPO, Process Improvement, Account Management, Customer Relations, Operations Management, Customer Service, Program Management, Call Centers, CRM, Service Delivery, Workforce Management, Customer Experience, Contact Centers, Leadership, Offshoring, P&L Management, Training, Performance Management, Outsourcing, Vendor Management, Customer Retention, Budgets, Management, Team Leadership, Project Management, Business Process..., Cross-functional Team..., Team Building
Education
Michigan State University 1988 — 1992
Bachelor, Marketing
Reese High School 1984 — 1988
Stephen S Barrett ssbarrett@gmail.com Stephen S Barrett ssbarrett@gmail.com's TeleTech Experience August 2007 - January 2008
Job Expert of Process and Talent Improvements, Strategic Development and Change Management
Industry Professional Training & Coaching
Experience
American Express August 2012 - February 2013
Inception Technologies 2013 - 2013
Wells Fargo Home Mortgage February 2012 - December 2012
Climate Pro LLC February 2009 - February 2012
AMI Advance Medical Institute August 2008 - January 2009
Rapid One Mortgage LLC March 2008 - August 2008
Teletech August 2007 - January 2008
NETtime Solutions October 2006 - August 2007
ACS Affiliated Computer Services Inc. March 2006 - October 2006
ECHOSTAR SATELLITE L.L.C. September 2005 - March 2006
Skills
Call Center, Management, Training, Team Building, Budgets, Process Improvement, Strategic Improvement, Change Management, Call Centers, Program Management, Recruiting, Sales, Start-ups, Leadership Development, Strategy, Banking, Coaching, Marketing, Team Leadership, Leadership
Education
University of Phoenix 2006 — 2008
BSBM, Management
Mesa Community College 1982 — 1984
AAS, Criminal Justice
American Express August 2012 - February 2013
Inception Technologies 2013 - 2013
Wells Fargo Home Mortgage February 2012 - December 2012
Climate Pro LLC February 2009 - February 2012
AMI Advance Medical Institute August 2008 - January 2009
Rapid One Mortgage LLC March 2008 - August 2008
Teletech August 2007 - January 2008
NETtime Solutions October 2006 - August 2007
ACS Affiliated Computer Services Inc. March 2006 - October 2006
ECHOSTAR SATELLITE L.L.C. September 2005 - March 2006
Skills
Call Center, Management, Training, Team Building, Budgets, Process Improvement, Strategic Improvement, Change Management, Call Centers, Program Management, Recruiting, Sales, Start-ups, Leadership Development, Strategy, Banking, Coaching, Marketing, Team Leadership, Leadership
Education
University of Phoenix 2006 — 2008
BSBM, Management
Mesa Community College 1982 — 1984
AAS, Criminal Justice
Kelly Pidgeon's TeleTech Experience August 2009 - March 2010
Job Office Coordinator at New York Life Insurance Co.
Industry Financial Services
Experience
New York Life Insurance Company March 2010 - Present
TeleTech August 2009 - March 2010
Miami University August 2006 - May 2009
Discount Drug Mart November 2003 - August 2007
Steve Chabot September 2005 - December 2005
Education
Mount St. Joseph University 2014 — 2016
Master of Business Administration (M.B.A.), Management, 4.0 A, still in process
Miami University 2005 — 2009
B.S. in Business, Accounting, Political Science, Management Information Systems
Vermilion High School 2002 — 2005
Diploma, Honors/College Prep
New York Life Insurance Company March 2010 - Present
TeleTech August 2009 - March 2010
Miami University August 2006 - May 2009
Discount Drug Mart November 2003 - August 2007
Steve Chabot September 2005 - December 2005
Education
Mount St. Joseph University 2014 — 2016
Master of Business Administration (M.B.A.), Management, 4.0 A, still in process
Miami University 2005 — 2009
B.S. in Business, Accounting, Political Science, Management Information Systems
Vermilion High School 2002 — 2005
Diploma, Honors/College Prep
Andrew Marmolejo Andrew Marmolejo's TeleTech Experience September 2010 - September 2011
Job Financial Analyst II at Level 3 Communications
Industry Telecommunications
Experience
Level 3 Communications September 2012 - Present
StarTek September 2011 - August 2012
TeleTech September 2010 - September 2011
Teletech January 2010 - August 2010
TeleTech March 2007 - January 2010
Weaver Multimedia Group 2004 - March 2007
Skills
Accounting, Finance, Auditing, Hyperion Enterprise, Forecasting, Business Process..., Account Reconciliation, Variance Analysis, Sarbanes-Oxley Act, Financial Analysis, Accounts Receivable, Financial Reporting, Management, Hyperion, Process Improvement, Internal Controls, Revenue Recognition, General Ledger, US GAAP, Analysis, Financial Accounting, Budgets, Microsoft Excel, Managerial Finance, GAAP
Education
Metropolitan State University of Denver 2001 — 2006
Bachelor of Science, Accounting
Level 3 Communications September 2012 - Present
StarTek September 2011 - August 2012
TeleTech September 2010 - September 2011
Teletech January 2010 - August 2010
TeleTech March 2007 - January 2010
Weaver Multimedia Group 2004 - March 2007
Skills
Accounting, Finance, Auditing, Hyperion Enterprise, Forecasting, Business Process..., Account Reconciliation, Variance Analysis, Sarbanes-Oxley Act, Financial Analysis, Accounts Receivable, Financial Reporting, Management, Hyperion, Process Improvement, Internal Controls, Revenue Recognition, General Ledger, US GAAP, Analysis, Financial Accounting, Budgets, Microsoft Excel, Managerial Finance, GAAP
Education
Metropolitan State University of Denver 2001 — 2006
Bachelor of Science, Accounting
Cathryn Johnson Cathryn Johnson's TeleTech Experience September 2014 - July 2015
Job Document Review Specialist | EDCO Health Information Solutions
Industry Computer Hardware
Experience
EDCO Health Information Solutions July 2015 - Present
TeleTech September 2014 - July 2015
Bennett Spring State Park June 2013 - July 2013
Digital Silver June 2008 - July 2008
Skills
Microsoft Office, Windows XP, Windows 7, Troubleshooting, Computer Hardware..., Internet, Online Research, Experience Working with..., Organization Skills, Cleaning, Java, Python, Linux, HTML, Computer Hardware, Customer Service, Customer Support, Technical Support
Education
Missouri State University 2012 — 2015
Computer Information Systems
Ozarks Technical Community College 2009 — 2012
Associate of Arts (A.A.), General Studies, 3.8 GPA
EDCO Health Information Solutions July 2015 - Present
TeleTech September 2014 - July 2015
Bennett Spring State Park June 2013 - July 2013
Digital Silver June 2008 - July 2008
Skills
Microsoft Office, Windows XP, Windows 7, Troubleshooting, Computer Hardware..., Internet, Online Research, Experience Working with..., Organization Skills, Cleaning, Java, Python, Linux, HTML, Computer Hardware, Customer Service, Customer Support, Technical Support
Education
Missouri State University 2012 — 2015
Computer Information Systems
Ozarks Technical Community College 2009 — 2012
Associate of Arts (A.A.), General Studies, 3.8 GPA
Bryan Ryder's TeleTech Experience April 2013 - August 2013
Job CEO at Saving the World, Inc, LLC
Industry Construction
Experience
Saving the World, Inc, LLC May 2014 - Present
Company of myself January 2013 - Present
Hancock Fabrics October 2013 - May 2014
TeleTech April 2013 - August 2013
Skills
Computer Repair, Power Tools, Non-profit Program..., Social Media Marketing, Enterprise R&D, Photoshop, ebay sales, Charity Work, Operational Efficiency, Organizing, Volunteer Management, Management, Social Engineering, Volunteering, saving the world, recycling, logistics, Web Development, PowerPoint, learning, Landscaping, Executive Management, Executive Support, Microsoft Excel, Microsoft Word, Microsoft Office, Customer Service, Social Media
Education
Missouri State University 2011 — 2015
Associate of Arts (A.A.), Philosophy and Entrepreneurial Studies, Senior
Paola High School 1995 — 1999
Diploma, Primary School, Graduated
Saving the World, Inc, LLC May 2014 - Present
Company of myself January 2013 - Present
Hancock Fabrics October 2013 - May 2014
TeleTech April 2013 - August 2013
Skills
Computer Repair, Power Tools, Non-profit Program..., Social Media Marketing, Enterprise R&D, Photoshop, ebay sales, Charity Work, Operational Efficiency, Organizing, Volunteer Management, Management, Social Engineering, Volunteering, saving the world, recycling, logistics, Web Development, PowerPoint, learning, Landscaping, Executive Management, Executive Support, Microsoft Excel, Microsoft Word, Microsoft Office, Customer Service, Social Media
Education
Missouri State University 2011 — 2015
Associate of Arts (A.A.), Philosophy and Entrepreneurial Studies, Senior
Paola High School 1995 — 1999
Diploma, Primary School, Graduated
Amy Neale, PHR Amy Neale, PHR's TeleTech Experience September 1997 - April 2003
Job HR Manager at Inovonics
Industry Wireless
Experience
Inovonics April 2007 - Present
Convergys May 2003 - March 2007
TeleTech September 1997 - April 2003
Skills
Training, Leadership, Team Building, Human Resources, Strategic Planning, Process Improvement, Management, Workforce Planning, Deferred Compensation, Onboarding, Strategy, Cross-functional Team..., Performance Management, Talent Management, Talent Acquisition, Employee Benefits
Education
Metropolitan State College of Denver 1992 — 1996
Bachelor of Science (BS), Human Resources Management and Services
Inovonics April 2007 - Present
Convergys May 2003 - March 2007
TeleTech September 1997 - April 2003
Skills
Training, Leadership, Team Building, Human Resources, Strategic Planning, Process Improvement, Management, Workforce Planning, Deferred Compensation, Onboarding, Strategy, Cross-functional Team..., Performance Management, Talent Management, Talent Acquisition, Employee Benefits
Education
Metropolitan State College of Denver 1992 — 1996
Bachelor of Science (BS), Human Resources Management and Services
Andrea Senigar's TeleTech Experience October 2005 - May 2006
Job IT Risk Management Associate
Industry Information Technology and Services
Experience
Meditology Services July 2013 - Present
Dynetics Technical Services June 2012 - June 2013
Regions Bank July 2007 - December 2010
Global Financial Aid Services May 2006 - July 2007
TeleTech October 2005 - May 2006
Skills
Microsoft Excel, Microsoft Word, McAfee Vulnerability..., Security, TCP/IP, Software Documentation, Troubleshooting, XP, Computer Security, Information Security, Integration, Hardware, Software Installation, Windows, Telecommunications, Data Analysis, Banking, Policy, Encryption, Windows XP, Analysis, Vulnerability Scanning, Risk Assessment, Project Management, HIPAA, Standards Development
Education
University of Alabama in Huntsville 2011 — 2012
Master of Science (M.S.), Information Assurance and Security, 3.6
Miles College 2003 — 2007
Bachelor of Science, Computer and Information Systems, 3.15
Meditology Services July 2013 - Present
Dynetics Technical Services June 2012 - June 2013
Regions Bank July 2007 - December 2010
Global Financial Aid Services May 2006 - July 2007
TeleTech October 2005 - May 2006
Skills
Microsoft Excel, Microsoft Word, McAfee Vulnerability..., Security, TCP/IP, Software Documentation, Troubleshooting, XP, Computer Security, Information Security, Integration, Hardware, Software Installation, Windows, Telecommunications, Data Analysis, Banking, Policy, Encryption, Windows XP, Analysis, Vulnerability Scanning, Risk Assessment, Project Management, HIPAA, Standards Development
Education
University of Alabama in Huntsville 2011 — 2012
Master of Science (M.S.), Information Assurance and Security, 3.6
Miles College 2003 — 2007
Bachelor of Science, Computer and Information Systems, 3.15
Cynthia Brashears-Wake Cynthia Brashears-Wake's TeleTech Experience 1997 - 1999
Job Outreach Intern at Progress Now Colorado
Industry Telecommunications
Experience
Progress Now Colorado September 2015 - Present
Communications Workers of America Local 7777 February 2012 - Present
CenturyLink February 1999 - Present
Organizing for America May 2012 - November 2012
TeleTech 1997 - 1999
Skills
Recruiting, Leadership, Negotiation, Social Media, Strategy, Consultative Sales..., Customer Service, National Labor..., Community Outreach, Advocacy, Call Center, Customer Retention, Telecommunications, Training, Call Centers, Event Planning, Management, Sales, Sales Process, Team Building, Social Networking, Teamwork, Team Leadership, Conflict Resolution, Account Management, Public Speaking, Public Relations, Budgets, Program Management, Fundraising, Strategic Planning, Marketing, Salesforce.com, Leadership Development
Education
Regis University
Public Administration
Metropolitan State College of Denver
Journalism
Progress Now Colorado September 2015 - Present
Communications Workers of America Local 7777 February 2012 - Present
CenturyLink February 1999 - Present
Organizing for America May 2012 - November 2012
TeleTech 1997 - 1999
Skills
Recruiting, Leadership, Negotiation, Social Media, Strategy, Consultative Sales..., Customer Service, National Labor..., Community Outreach, Advocacy, Call Center, Customer Retention, Telecommunications, Training, Call Centers, Event Planning, Management, Sales, Sales Process, Team Building, Social Networking, Teamwork, Team Leadership, Conflict Resolution, Account Management, Public Speaking, Public Relations, Budgets, Program Management, Fundraising, Strategic Planning, Marketing, Salesforce.com, Leadership Development
Education
Regis University
Public Administration
Metropolitan State College of Denver
Journalism
Nathan Semakula Nathan Semakula's TeleTech Experience 1996 - 2000
Job Data Analyst at Level 3 Communications
Industry Information Technology and Services
Experience
Level 3 Communications March 2015 - August 2015
IHS December 2012 - February 2015
SkyWest Airlines August 2012 - November 2012
Wells Fargo January 2012 - June 2012
Pearson eCollege 2011 - 2012
TransPerfect Translations 2010 - 2011
Western Union 2007 - 2008
Western Union 2007 - 2007
Western Union 2006 - 2007
TeleTech 1996 - 2000
Skills
Oracle, Technical Training, ..., Server Maintenance, Support Ticket..., QA Testing, SQL, Compliance Analysis, Data Analysis, System Administration, Active Directory, VMware, Software Implementation, Risk Management, SharePoint, Quality Assurance, Data Analysis, VMware, System Administration, Oracle, Servers, SQL, Compliance Analysis, Operating Systems, Testing, Visio, Team Leadership, Customer Service, Troubleshooting, Training, Security, MS Project, Agile Methodologies, Networking, Leadership, HTML, Call Centers, Access, Business Intelligence, Requirements Analysis, XP, Databases, Management, Process Improvement, Analysis, Cloud Computing, Microsoft SQL Server, Microsoft Office, Program Management, Telecommunications
Education
Metropolitan State College of Denver 1993 — 2002
Bachelors of Science, Aerospace Management Science, Computer Information Systems
Metropolitan State University of Denver
Aerospace Management Science
Level 3 Communications March 2015 - August 2015
IHS December 2012 - February 2015
SkyWest Airlines August 2012 - November 2012
Wells Fargo January 2012 - June 2012
Pearson eCollege 2011 - 2012
TransPerfect Translations 2010 - 2011
Western Union 2007 - 2008
Western Union 2007 - 2007
Western Union 2006 - 2007
TeleTech 1996 - 2000
Skills
Oracle, Technical Training, ..., Server Maintenance, Support Ticket..., QA Testing, SQL, Compliance Analysis, Data Analysis, System Administration, Active Directory, VMware, Software Implementation, Risk Management, SharePoint, Quality Assurance, Data Analysis, VMware, System Administration, Oracle, Servers, SQL, Compliance Analysis, Operating Systems, Testing, Visio, Team Leadership, Customer Service, Troubleshooting, Training, Security, MS Project, Agile Methodologies, Networking, Leadership, HTML, Call Centers, Access, Business Intelligence, Requirements Analysis, XP, Databases, Management, Process Improvement, Analysis, Cloud Computing, Microsoft SQL Server, Microsoft Office, Program Management, Telecommunications
Education
Metropolitan State College of Denver 1993 — 2002
Bachelors of Science, Aerospace Management Science, Computer Information Systems
Metropolitan State University of Denver
Aerospace Management Science
Bob Kroha, CPA, CGMA Bob Kroha, CPA, CGMA's TeleTech Experience April 2014 - January 2015
Job Chief Financial Officer at Compri Consulting
Industry Information Technology and Services
Experience
Compri Consulting May 2015 - Present
TeleTech April 2014 - January 2015
CIBER, Inc. October 2003 - April 2014
Allied Trades, Inc. June 1997 - July 2003
Gardenswartz, Tannenbaum, and Suber, PC December 1993 - May 1997
Skills
Business Process, Business Process..., Sarbanes-Oxley Act, Business Analysis, PeopleSoft, Accounting, Financial Reporting, SAP, Process Improvement, ERP, Vendor Management, Financial Analysis, Business Intelligence, Project Accounting, Forecasting, Variance Analysis, Analysis, Internal Controls, General Ledger, Cost Accounting, Managerial Finance, Internal Audit, Fixed Assets, Management, Integration, Finance, Auditing, Financial Statements, Accounts Receivable, Requirements Analysis, Change Management, Strategic Planning, Regulatory Compliance, Revenue Recognition
Education
Metropolitan State University of Denver 1991 — 1993
BS, Accounting
Compri Consulting May 2015 - Present
TeleTech April 2014 - January 2015
CIBER, Inc. October 2003 - April 2014
Allied Trades, Inc. June 1997 - July 2003
Gardenswartz, Tannenbaum, and Suber, PC December 1993 - May 1997
Skills
Business Process, Business Process..., Sarbanes-Oxley Act, Business Analysis, PeopleSoft, Accounting, Financial Reporting, SAP, Process Improvement, ERP, Vendor Management, Financial Analysis, Business Intelligence, Project Accounting, Forecasting, Variance Analysis, Analysis, Internal Controls, General Ledger, Cost Accounting, Managerial Finance, Internal Audit, Fixed Assets, Management, Integration, Finance, Auditing, Financial Statements, Accounts Receivable, Requirements Analysis, Change Management, Strategic Planning, Regulatory Compliance, Revenue Recognition
Education
Metropolitan State University of Denver 1991 — 1993
BS, Accounting
Jeff Jacoby's TeleTech Experience 2001 - 2005
Job
Industry Computer Software
Experience
Oracle June 2011 - Present
Oracle August 2005 - June 2011
TeleTech 2001 - 2005
Covad Communications 2000 - 2001
Qwest Communications 2000 - 2000
U S WEST 1998 - 2000
Tyco Flow Control 1997 - 1998
American Fence 1995 - 1997
Bank One 1994 - 1995
Skills
OBIEE, EPM, Oracle E-Business Suite, Oracle, Essbase, Oracle Discoverer, Hyperion Planning, Oracle Applications, Business Intelligence, Master Data Management, Data Integration, ERP, OLAP, Enterprise Software, SaaS, Business Process, CRM, Professional Services, Pre-sales, Cloud Computing, Business Analysis
Education
Minnesota State University, Moorhead
BS
Oracle June 2011 - Present
Oracle August 2005 - June 2011
TeleTech 2001 - 2005
Covad Communications 2000 - 2001
Qwest Communications 2000 - 2000
U S WEST 1998 - 2000
Tyco Flow Control 1997 - 1998
American Fence 1995 - 1997
Bank One 1994 - 1995
Skills
OBIEE, EPM, Oracle E-Business Suite, Oracle, Essbase, Oracle Discoverer, Hyperion Planning, Oracle Applications, Business Intelligence, Master Data Management, Data Integration, ERP, OLAP, Enterprise Software, SaaS, Business Process, CRM, Professional Services, Pre-sales, Cloud Computing, Business Analysis
Education
Minnesota State University, Moorhead
BS
Gabriel Barton's TeleTech Experience July 2013 - October 2013
Job Student at Missouri State University
Industry
Experience
Kum & Go June 2015 - August 2015
Missouri State University- West Plains July 2014 - November 2014
TeleTech July 2013 - October 2013
United States Marine Corps September 2012 - May 2013
McDonald's Corporation March 2011 - May 2012
Skills
Communication, Customer Service, Microsoft Office, Digital Signage, Video Editing
Education
Missouri State University 2015 — 2017
Bachelor’s Degree, Psychology, Junior
Missouri State University-West Plains 2013 — 2015
Associate of Arts (A.A.), General Studies
Kum & Go June 2015 - August 2015
Missouri State University- West Plains July 2014 - November 2014
TeleTech July 2013 - October 2013
United States Marine Corps September 2012 - May 2013
McDonald's Corporation March 2011 - May 2012
Skills
Communication, Customer Service, Microsoft Office, Digital Signage, Video Editing
Education
Missouri State University 2015 — 2017
Bachelor’s Degree, Psychology, Junior
Missouri State University-West Plains 2013 — 2015
Associate of Arts (A.A.), General Studies
Jared Poole Jared Poole's TeleTech Experience June 2010 - September 2011
Job Magento Developer at Go Local Interactive
Industry Information Technology and Services
Experience
Go Local Interactive June 2014 - Present
Everything Kitchens July 2012 - June 2014
Great Web Development September 2011 - September 2013
BMF USA April 2012 - July 2012
TeleTech June 2010 - September 2011
AT&T Mobility July 2009 - March 2010
Wyndham Vacation Ownership 2010 - 2010
Verizon Wireless July 2007 - August 2009
Alltel 2007 - 2008
Hydracise February 2006 - June 2007
Skills
PHP, Magento, Direct Sales, Training, CSS, MySQL, WordPress, jQuery, E-commerce, AJAX, Business Intelligence, Account Management, HTML, Networking, Sales, Call Centers, Mobile Devices, Web Development, Coaching, JavaScript, B2B, Software Development, Management, Operations Management, Customer Service, JSON, New Business Development, ActiveCollab, Visual Basic, Leadership, Sales Operations, Training & Development, XML, Database Administration, Data Modeling, Project Management, Team Management, Ubuntu, CentOS, Red Hat Linux, LAMP administration, LAMP, VMware Player, Marketing, Java, Eclipse
Education
Missouri State University 2003 — 2004
Economics
Lebanon High School 1999 — 2003
High School Degree
Go Local Interactive June 2014 - Present
Everything Kitchens July 2012 - June 2014
Great Web Development September 2011 - September 2013
BMF USA April 2012 - July 2012
TeleTech June 2010 - September 2011
AT&T Mobility July 2009 - March 2010
Wyndham Vacation Ownership 2010 - 2010
Verizon Wireless July 2007 - August 2009
Alltel 2007 - 2008
Hydracise February 2006 - June 2007
Skills
PHP, Magento, Direct Sales, Training, CSS, MySQL, WordPress, jQuery, E-commerce, AJAX, Business Intelligence, Account Management, HTML, Networking, Sales, Call Centers, Mobile Devices, Web Development, Coaching, JavaScript, B2B, Software Development, Management, Operations Management, Customer Service, JSON, New Business Development, ActiveCollab, Visual Basic, Leadership, Sales Operations, Training & Development, XML, Database Administration, Data Modeling, Project Management, Team Management, Ubuntu, CentOS, Red Hat Linux, LAMP administration, LAMP, VMware Player, Marketing, Java, Eclipse
Education
Missouri State University 2003 — 2004
Economics
Lebanon High School 1999 — 2003
High School Degree
chase brewer chase brewer's TeleTech Experience May 2013 - Present
Job Agriculture
Industry Farming
Experience
TeleTech May 2013 - Present
Brewer Land and Cattle co. 1997 - Present
Orschelns Farm and Home September 2012 - April 2013
Sam's Club January 2011 - September 2012
Daffron Cattle co. 2007 - 2010
Chase and Garrett Cattle Company 2005 - 2008
Skills
Public Speaking, Heavy Equipment, Veterinary, Direct Sales, Garden, Wildlife Management, Construction, Power Tools, Inventor, Classroom Instruction, Teaching, Pedagogy, Higher Education, Curriculum Design, Teacher Training, Interactive Experiences, Media Technology
Education
Missouri State University 2008 — 2013
bachelors of science, general agriculture
TeleTech May 2013 - Present
Brewer Land and Cattle co. 1997 - Present
Orschelns Farm and Home September 2012 - April 2013
Sam's Club January 2011 - September 2012
Daffron Cattle co. 2007 - 2010
Chase and Garrett Cattle Company 2005 - 2008
Skills
Public Speaking, Heavy Equipment, Veterinary, Direct Sales, Garden, Wildlife Management, Construction, Power Tools, Inventor, Classroom Instruction, Teaching, Pedagogy, Higher Education, Curriculum Design, Teacher Training, Interactive Experiences, Media Technology
Education
Missouri State University 2008 — 2013
bachelors of science, general agriculture
Khaia Gibson Khaia Gibson's TeleTech Experience October 2013 - December 2013
Job Associate at Randall L Brittain CPA
Industry Telecommunications
Experience
Chick-fil-A Restaurants September 2014 - Present
Randall L Brittain CPA January 2015 - June 2015
Plant Partners - Metrolina Greenhouses April 2014 - June 2014
Higher One November 2013 - February 2014
Annie Mack's Plaques(Gibson and Gibson Awards) January 2006 - January 2014
TeleTech October 2013 - December 2013
Skills
MathCAD, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Matlab, Research, Maple, Public Speaking, Access, Statistics, Teaching, Teamwork, Photoshop, Critical Thinking, Call Centers, Customer Service, Event Planning, Social Networking, Team Building, Leadership, Training
Education
Middle Georgia State University 2010 — 2015
Bachelor’s Degree, Business Administration and Management, General
Chick-fil-A Restaurants September 2014 - Present
Randall L Brittain CPA January 2015 - June 2015
Plant Partners - Metrolina Greenhouses April 2014 - June 2014
Higher One November 2013 - February 2014
Annie Mack's Plaques(Gibson and Gibson Awards) January 2006 - January 2014
TeleTech October 2013 - December 2013
Skills
MathCAD, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Matlab, Research, Maple, Public Speaking, Access, Statistics, Teaching, Teamwork, Photoshop, Critical Thinking, Call Centers, Customer Service, Event Planning, Social Networking, Team Building, Leadership, Training
Education
Middle Georgia State University 2010 — 2015
Bachelor’s Degree, Business Administration and Management, General
Nate Bullock Nate Bullock's TeleTech Experience June 2015 - Present
Job Team Lead, ID Management at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech June 2015 - Present
TeleTech June 2013 - May 2015
TeleTech February 2012 - May 2013
TeleTech April 2009 - February 2012
Walmart September 2008 - April 2009
TGI Fridays December 2007 - September 2008
Skills
Call Centers, Quality Assurance, Contact Centers, Avaya, Analysis, Customer Satisfaction, Customer Experience, BPO, Customer Service..., Performance Management, Microsoft Office, Call Monitoring, Customer Retention, Sales, Service Delivery, Process Improvement, Vendor Management, Troubleshooting, Multi Tasking, Flexible Schedule, Highly motivated..., Job Coaching, Technical Support, Outsourcing, Call Center, World Class Customer..., Exceptional Listener, Great Motivator, Customer Interaction, Contact Center..., Training, Soft Skills, Employee Training, System Administration, Document Creation, Workforce Management, Call Center Development, Team Management, CRM, Customer Service, Avaya Technologies, Team Leadership, Management, Leadership, Coaching, Team Building
Education
Bunker High School 2002 — 2007
High School, General Studies
Missouri State University
NA, Progress; Business Administration
TeleTech June 2015 - Present
TeleTech June 2013 - May 2015
TeleTech February 2012 - May 2013
TeleTech April 2009 - February 2012
Walmart September 2008 - April 2009
TGI Fridays December 2007 - September 2008
Skills
Call Centers, Quality Assurance, Contact Centers, Avaya, Analysis, Customer Satisfaction, Customer Experience, BPO, Customer Service..., Performance Management, Microsoft Office, Call Monitoring, Customer Retention, Sales, Service Delivery, Process Improvement, Vendor Management, Troubleshooting, Multi Tasking, Flexible Schedule, Highly motivated..., Job Coaching, Technical Support, Outsourcing, Call Center, World Class Customer..., Exceptional Listener, Great Motivator, Customer Interaction, Contact Center..., Training, Soft Skills, Employee Training, System Administration, Document Creation, Workforce Management, Call Center Development, Team Management, CRM, Customer Service, Avaya Technologies, Team Leadership, Management, Leadership, Coaching, Team Building
Education
Bunker High School 2002 — 2007
High School, General Studies
Missouri State University
NA, Progress; Business Administration
Brittany Sever's TeleTech Experience May 2014 - Present
Job Bringing strategy to marketing and operations
Industry Staffing and Recruiting
Experience
TeleTech May 2014 - Present
Orica November 2013 - May 2014
Orica July 2012 - October 2013
Peninsula Partners Inc. April 2012 - April 2013
Zayo Group April 2011 - April 2012
Level 3 Communications July 2010 - April 2011
Level 3 Communications September 2009 - June 2010
Level 3 Communications August 2007 - September 2009
University of Michigan Ross School of Business March 2006 - August 2006
Northern Trust October 2000 - June 2005
Skills
Marketing Strategy, Lead Generation, B2B Marketing, Leadership Development, Project Planning, Process Improvement, Brand Awareness, Brand Development..., Product Marketing, Talent Management, Project Management, Relationship Management, CRM, Business Strategy, Public Speaking, Salesforce.com, Talent Acquisition, Marketing, Talent Acquisition..., University Relations, Strategic Recruitment..., Sales Enablement, Business Process, Business Relationship..., Client Relationship..., Speaking Engagements, Wealth Management, HR Metrics, Metrics Reporting, Strategy, Human Resources, Training, Analytics, Recruiting, Management, Team Leadership, Change Management, Analysis
Education
University of Michigan - Stephen M. Ross School of Business 2005 — 2007
MBA, Operations and Leadership
Miami University 1992 — 1996
BS, Finance
TeleTech May 2014 - Present
Orica November 2013 - May 2014
Orica July 2012 - October 2013
Peninsula Partners Inc. April 2012 - April 2013
Zayo Group April 2011 - April 2012
Level 3 Communications July 2010 - April 2011
Level 3 Communications September 2009 - June 2010
Level 3 Communications August 2007 - September 2009
University of Michigan Ross School of Business March 2006 - August 2006
Northern Trust October 2000 - June 2005
Skills
Marketing Strategy, Lead Generation, B2B Marketing, Leadership Development, Project Planning, Process Improvement, Brand Awareness, Brand Development..., Product Marketing, Talent Management, Project Management, Relationship Management, CRM, Business Strategy, Public Speaking, Salesforce.com, Talent Acquisition, Marketing, Talent Acquisition..., University Relations, Strategic Recruitment..., Sales Enablement, Business Process, Business Relationship..., Client Relationship..., Speaking Engagements, Wealth Management, HR Metrics, Metrics Reporting, Strategy, Human Resources, Training, Analytics, Recruiting, Management, Team Leadership, Change Management, Analysis
Education
University of Michigan - Stephen M. Ross School of Business 2005 — 2007
MBA, Operations and Leadership
Miami University 1992 — 1996
BS, Finance
Bonnie Severson's TeleTech Experience 1993 - 1998
Job IP NOC Engineer at Level 3 Communications
Industry Information Technology and Services
Experience
Level 3 Communications July 2012 - Present
Cobiz Financial November 2006 - June 2012
Global Healthcare Exchange June 2005 - December 2006
New World Restaurant Group June 2000 - July 2005
Teletech 1993 - 1998
Skills
Troubleshooting, VoIP, Firewalls, Security, Cross-functional Team..., IP, Networking, Telecommunications
Education
Metropolitan State University of Denver 1997 — 2001
Information Technology and Management
Level 3 Communications July 2012 - Present
Cobiz Financial November 2006 - June 2012
Global Healthcare Exchange June 2005 - December 2006
New World Restaurant Group June 2000 - July 2005
Teletech 1993 - 1998
Skills
Troubleshooting, VoIP, Firewalls, Security, Cross-functional Team..., IP, Networking, Telecommunications
Education
Metropolitan State University of Denver 1997 — 2001
Information Technology and Management
Alyssa Werner's TeleTech Experience August 2011 - August 2012
Job Loan Officer at American First Finance
Industry Financial Services
Experience
American First Finance August 2014 - Present
T-Mobile March 2013 - August 2014
Hotels.com August 2012 - February 2013
TeleTech August 2011 - August 2012
Sodexo March 2009 - May 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Training, Leadership, Management, Call Centers, Customer Experience, Customer Retention, Customer Service, Process Improvement, Retail, Sales, Team Leadership, Time Management
Education
Missouri Southern State University 2007 — 2011
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
American First Finance August 2014 - Present
T-Mobile March 2013 - August 2014
Hotels.com August 2012 - February 2013
TeleTech August 2011 - August 2012
Sodexo March 2009 - May 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Training, Leadership, Management, Call Centers, Customer Experience, Customer Retention, Customer Service, Process Improvement, Retail, Sales, Team Leadership, Time Management
Education
Missouri Southern State University 2007 — 2011
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
Nathan Stotts's TeleTech Experience 2010 - 2011
Job Global Financial Operations, Expedia
Industry Leisure, Travel & Tourism
Experience
Expedia, Inc. June 2015 - Present
Expedia June 2013 - June 2015
Expedia January 2013 - June 2013
Expedia November 2011 - May 2012
Expedia May 2011 - November 2011
TeleTech 2010 - 2011
DirectBuy, Inc. January 2009 - February 2010
Skills
Financial Analysis, Microsoft Excel, Accounting, CRM, Account Reconciliation, Forecasting, Accounts Payable, Data Reconciliation, Microsoft Access, Salesforce.com, B2B, Foundation Certificate..., Oracle E-Business Suite, PeopleSoft Financial, Leadership, Customer Service, Management, PowerPoint, Sales, Microsoft Office, Microsoft SQL Server, SQL
Education
Missouri State University 2011 — 2014
Master's Degree, Business Administration
Missouri State University
Bachelor of Science (BS), Finance
Missouri Southern State University
Additional Hours of Accounting
Expedia, Inc. June 2015 - Present
Expedia June 2013 - June 2015
Expedia January 2013 - June 2013
Expedia November 2011 - May 2012
Expedia May 2011 - November 2011
TeleTech 2010 - 2011
DirectBuy, Inc. January 2009 - February 2010
Skills
Financial Analysis, Microsoft Excel, Accounting, CRM, Account Reconciliation, Forecasting, Accounts Payable, Data Reconciliation, Microsoft Access, Salesforce.com, B2B, Foundation Certificate..., Oracle E-Business Suite, PeopleSoft Financial, Leadership, Customer Service, Management, PowerPoint, Sales, Microsoft Office, Microsoft SQL Server, SQL
Education
Missouri State University 2011 — 2014
Master's Degree, Business Administration
Missouri State University
Bachelor of Science (BS), Finance
Missouri Southern State University
Additional Hours of Accounting
Fred Manhart's TeleTech Experience September 2011 - December 2012
Job Construction Manager with experience managing multiple projects, and multiple crews across multiple states.
Industry Telecommunications
Experience
BlueStream Professional Services January 2014 - May 2015
SiteMaster, Inc January 2013 - January 2014
TeleTech September 2011 - December 2012
L & L Communication Services, Inc September 1997 - February 2008
Butterball, LLC November 1995 - July 1997
Skills
Wireless, LTE, Telecommunications, Cellular Communications, GSM, UMTS, 3G, 4G, CDMA, Fiber Optics, Microwave, RF, Antennas, Troubleshooting, T1, Optical Fiber, Wireless Networking, Integration, Broadband, Team Leadership, WiMAX, Wireless Broadband, Transmission, WiFi, 2G, Site Acquisition, Backhaul, Cabling, Project Management, Operations Management, Customer Service, Team Building, Project Planning, Management, Vendor Management, IP, VoIP, Program Management
Education
Missouri State University 2008 — 2011
Bachelor's Degree, Information Technology Services Management, 3.26
BlueStream Professional Services January 2014 - May 2015
SiteMaster, Inc January 2013 - January 2014
TeleTech September 2011 - December 2012
L & L Communication Services, Inc September 1997 - February 2008
Butterball, LLC November 1995 - July 1997
Skills
Wireless, LTE, Telecommunications, Cellular Communications, GSM, UMTS, 3G, 4G, CDMA, Fiber Optics, Microwave, RF, Antennas, Troubleshooting, T1, Optical Fiber, Wireless Networking, Integration, Broadband, Team Leadership, WiMAX, Wireless Broadband, Transmission, WiFi, 2G, Site Acquisition, Backhaul, Cabling, Project Management, Operations Management, Customer Service, Team Building, Project Planning, Management, Vendor Management, IP, VoIP, Program Management
Education
Missouri State University 2008 — 2011
Bachelor's Degree, Information Technology Services Management, 3.26
Chad Slisz Chad Slisz's TeleTech Experience June 2015 - Present
Job Csr @ TeleTech
Industry Telecommunications
Experience
TeleTech June 2015 - Present
Education
Metropolitan Community College-Penn Valley 2012 — 2016
Associate of Arts and Sciences (A.A.S.), Cisco
TeleTech June 2015 - Present
Education
Metropolitan Community College-Penn Valley 2012 — 2016
Associate of Arts and Sciences (A.A.S.), Cisco
Zachary Reece's TeleTech Experience August 2013 - April 2014
Job Event Manager at TRXC Timing, LLC
Industry Events Services
Experience
TRXC Timing, LLC January 2013 - Present
Waimea Auto Detail January 2015 - April 2015
Big Island Party Bus August 2014 - April 2015
MSHSAA March 2012 - July 2014
TeleTech August 2013 - April 2014
Skills
Customer Service, Social Media, Event Management, Event Planning, Management
Education
Missouri Southern State University 2010 — 2012
Ash Grove High School R-IV 2006 — 2010
High School
TRXC Timing, LLC January 2013 - Present
Waimea Auto Detail January 2015 - April 2015
Big Island Party Bus August 2014 - April 2015
MSHSAA March 2012 - July 2014
TeleTech August 2013 - April 2014
Skills
Customer Service, Social Media, Event Management, Event Planning, Management
Education
Missouri Southern State University 2010 — 2012
Ash Grove High School R-IV 2006 — 2010
High School
Todd Swersky's TeleTech Experience October 2009 - February 2010
Job Solution Architect at Direclogix Corp
Industry Information Technology and Services
Experience
Direclogix Corp July 2013 - Present
Realogy Holdings Corporation August 2010 - May 2012
TeleTech October 2009 - February 2010
Sports Authority November 1993 - June 2008
Premium Sales May 1992 - July 1993
Pueblo International/Xtra Super Food Centers July 1987 - May 1992
Skills
Microsoft SQL Server, Blackberry Enterprise..., Servers, VMware, Disaster Recovery, Active Directory, Windows Server, Data Center, SCCM, VMware ESX, Security, System Administration, Troubleshooting, Microsoft Exchange, Windows, Hardware, Technical Support, Software Installation, IT Operations, Virtualization, Network Security, Operating Systems, Citrix, Network Administration, Networking, Storage, XP, SCOM, DNS, Cloud Computing, SAN, Windows 7, Firewalls, Infrastructure, Cluster, System Deployment, DHCP, VPN, Storage Area Networks, Cisco Technologies, Group Policy, Microsoft Technologies, Hyper-V, IT Management, VMware Infrastructure, IIS, TCP/IP, High Availability, Help Desk Support, Microsoft Certified...
Education
Mercer County Community College 1983 — 1984
Associates, Humanities & Social Sciences
Direclogix Corp July 2013 - Present
Realogy Holdings Corporation August 2010 - May 2012
TeleTech October 2009 - February 2010
Sports Authority November 1993 - June 2008
Premium Sales May 1992 - July 1993
Pueblo International/Xtra Super Food Centers July 1987 - May 1992
Skills
Microsoft SQL Server, Blackberry Enterprise..., Servers, VMware, Disaster Recovery, Active Directory, Windows Server, Data Center, SCCM, VMware ESX, Security, System Administration, Troubleshooting, Microsoft Exchange, Windows, Hardware, Technical Support, Software Installation, IT Operations, Virtualization, Network Security, Operating Systems, Citrix, Network Administration, Networking, Storage, XP, SCOM, DNS, Cloud Computing, SAN, Windows 7, Firewalls, Infrastructure, Cluster, System Deployment, DHCP, VPN, Storage Area Networks, Cisco Technologies, Group Policy, Microsoft Technologies, Hyper-V, IT Management, VMware Infrastructure, IIS, TCP/IP, High Availability, Help Desk Support, Microsoft Certified...
Education
Mercer County Community College 1983 — 1984
Associates, Humanities & Social Sciences
Mike Bass Mike Bass's TeleTech Experience September 2002 - June 2004
Job Senior Sales Executive at Unisys
Industry Information Technology and Services
Experience
Unisys January 2013 - Present
HP Enterprise Services June 2011 - January 2013
Acxiom April 2010 - June 2011
Alcatel-Lucent June 2004 - April 2010
TeleTech September 2002 - June 2004
EDS, an HP company June 1990 - June 2002
Skills
IT Outsourcing, Salesforce.com, Sales Process, Business Development, Communication Skills, Outsourcing, Value Selling, Consultative Sales..., Data Center, ITIL, Solution Selling, Cloud Computing, Managed Services, Professional Services, Virtualization, Sales, Enterprise Software, Leadership, Strategy, Account Management, New Business Development, Integration, SaaS, Strategic Partnerships, Business Strategy, Telecommunications
Education
Michigan State University 1978 — 1981
BA, Marketing
Unisys January 2013 - Present
HP Enterprise Services June 2011 - January 2013
Acxiom April 2010 - June 2011
Alcatel-Lucent June 2004 - April 2010
TeleTech September 2002 - June 2004
EDS, an HP company June 1990 - June 2002
Skills
IT Outsourcing, Salesforce.com, Sales Process, Business Development, Communication Skills, Outsourcing, Value Selling, Consultative Sales..., Data Center, ITIL, Solution Selling, Cloud Computing, Managed Services, Professional Services, Virtualization, Sales, Enterprise Software, Leadership, Strategy, Account Management, New Business Development, Integration, SaaS, Strategic Partnerships, Business Strategy, Telecommunications
Education
Michigan State University 1978 — 1981
BA, Marketing
Michael Waldrop Michael Waldrop's TeleTech Experience January 2008 - September 2010
Job Associate Trainer at The Results Companies
Industry Telecommunications
Experience
Off The Top Rope: A Pro Wrestling Podcast February 2013 - Present
The Results Companies November 2014 - Present
Holiday Companies August 2013 - October 2014
OLX January 2011 - July 2013
SportsLogos.Net December 2012 - May 2013
The Logocast July 2012 - May 2013
The Three Texans Podcast June 2012 - October 2012
TeleTech January 2008 - September 2010
Skills
Blogging, Social Media, Social Media Marketing, Facebook, Social Networking, Online Marketing, Photoshop, Digital Marketing, Digital Media, Public Relations, Editing, WordPress, Customer Service
Education
Lincoln University College 2005 — 2006
General Studies
Midland College 2001 — 2001
Free Code Camp
Full Stack Web Development, Computer Software Engineering
Off The Top Rope: A Pro Wrestling Podcast February 2013 - Present
The Results Companies November 2014 - Present
Holiday Companies August 2013 - October 2014
OLX January 2011 - July 2013
SportsLogos.Net December 2012 - May 2013
The Logocast July 2012 - May 2013
The Three Texans Podcast June 2012 - October 2012
TeleTech January 2008 - September 2010
Skills
Blogging, Social Media, Social Media Marketing, Facebook, Social Networking, Online Marketing, Photoshop, Digital Marketing, Digital Media, Public Relations, Editing, WordPress, Customer Service
Education
Lincoln University College 2005 — 2006
General Studies
Midland College 2001 — 2001
Free Code Camp
Full Stack Web Development, Computer Software Engineering
Michael Wellman's TeleTech Experience July 2015 - Present
Job SVP, Human Capital at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech July 2015 - Present
WellCare October 2013 - December 2014
Sitel July 2007 - October 2013
Convergys September 1999 - July 2007
Planet Hollywood International May 1997 - September 1999
Hyatt Hotels Corporation May 1988 - May 1997
Skills
Talent Acquisition, Employee Engagement, Performance Management, Employee Relations, BPO, Talent Management, HRIS, Workforce Planning, Succession Planning, Onboarding, Outsourcing, Process Improvement, Call Centers, Leadership, Change Management, Vendor Management, Strategy, Executive Management, Leadership Development, Sourcing, Organizational Design, Talent Developer, Thought Leadership, Deferred Compensation, Personnel Management, HR Consulting, HR Policies, Recruiting, HR Transformation, Employee Benefits, Performance Appraisal, Organizational..., Strategic HR, Technical Recruiting, Labor Relations, Executive Search, Benefits Administration, Organizational..., Employee Training, Screening, Interviews, Training, Job Descriptions, Team Management, Workforce Management, Compensation & Benefit, Incentive Programs, Training Delivery
Education
Mercyhurst University 1984 — 1988
BA, Business
TeleTech July 2015 - Present
WellCare October 2013 - December 2014
Sitel July 2007 - October 2013
Convergys September 1999 - July 2007
Planet Hollywood International May 1997 - September 1999
Hyatt Hotels Corporation May 1988 - May 1997
Skills
Talent Acquisition, Employee Engagement, Performance Management, Employee Relations, BPO, Talent Management, HRIS, Workforce Planning, Succession Planning, Onboarding, Outsourcing, Process Improvement, Call Centers, Leadership, Change Management, Vendor Management, Strategy, Executive Management, Leadership Development, Sourcing, Organizational Design, Talent Developer, Thought Leadership, Deferred Compensation, Personnel Management, HR Consulting, HR Policies, Recruiting, HR Transformation, Employee Benefits, Performance Appraisal, Organizational..., Strategic HR, Technical Recruiting, Labor Relations, Executive Search, Benefits Administration, Organizational..., Employee Training, Screening, Interviews, Training, Job Descriptions, Team Management, Workforce Management, Compensation & Benefit, Incentive Programs, Training Delivery
Education
Mercyhurst University 1984 — 1988
BA, Business
Veronica Torrez, CPA Veronica Torrez, CPA's TeleTech Experience May 2012 - May 2015
Job Currently seeking new opportunities.
Industry Accounting
Experience
TeleTech May 2012 - May 2015
PepsiCo 2011 - 2012
Red Hawk A UTC Fire & Security Company March 2008 - June 2010
Lennar May 2007 - November 2007
HOPE Online Learning Academy Co-Op November 2006 - April 2007
IQNavigator September 2005 - November 2006
Knowledge Learning Corporation June 2004 - August 2005
Skills
Accounts Receivable, Customer Service, QuickBooks, Fixed Assets, Financial Reporting, Internal Controls, Accounting, Account Reconciliation, Process Improvement, Payroll, Budgets, Microsoft Office, General Ledger, Accounts Payable, Training, Inventory Management
Education
Metropolitan State University of Denver 1998 — 2003
Bachelors, Accounting
TeleTech May 2012 - May 2015
PepsiCo 2011 - 2012
Red Hawk A UTC Fire & Security Company March 2008 - June 2010
Lennar May 2007 - November 2007
HOPE Online Learning Academy Co-Op November 2006 - April 2007
IQNavigator September 2005 - November 2006
Knowledge Learning Corporation June 2004 - August 2005
Skills
Accounts Receivable, Customer Service, QuickBooks, Fixed Assets, Financial Reporting, Internal Controls, Accounting, Account Reconciliation, Process Improvement, Payroll, Budgets, Microsoft Office, General Ledger, Accounts Payable, Training, Inventory Management
Education
Metropolitan State University of Denver 1998 — 2003
Bachelors, Accounting
Samora, Nathan Samora, Nathan's TeleTech Experience October 1999 - July 2000
Job Application Analyst II at Holland & Hart LLP
Industry Information Technology and Services
Experience
Holland & Hart LLP December 2014 - Present
Long View Systems January 2012 - December 2014
Long View Systems March 2010 - January 2012
Clarity IT Solutions November 2008 - March 2010
Ball Aerospace & Technologies Corp November 2005 - October 2008
CDI Corporation September 2004 - November 2005
Career Connection Inc February 2002 - September 2004
Rush Creek Solutions July 2000 - March 2001
Teletech October 1999 - July 2000
Skills
VMware, Citrix, Windows Server, Technical Writing, Performance Tuning, Active Directory, Troubleshooting, Laptops, Group Policy, System Administration, Windows, Linux, Windows Server 2003, Windows Server 2008, Computer Hardware, Hardware, Desktop Support, Servers, Windows 7, XP, Operating Systems, Software Installation, A+ Certified, TCP/IP, Virtualization, Video Editing, Videography, Video, Exchange 2010, Exchange 2007, Apple, Mac OS X, Apple Macintosh, Powershell, Technical Support, Hyper-V, ITIL Certified, Microsoft Exchange, Technical Training, Networking, DHCP
Education
Metropolitan State University of Denver
Bachelor's Degree, Computer Information Systems and Management Science
Red Rocks Community College
Information Technology
Holland & Hart LLP December 2014 - Present
Long View Systems January 2012 - December 2014
Long View Systems March 2010 - January 2012
Clarity IT Solutions November 2008 - March 2010
Ball Aerospace & Technologies Corp November 2005 - October 2008
CDI Corporation September 2004 - November 2005
Career Connection Inc February 2002 - September 2004
Rush Creek Solutions July 2000 - March 2001
Teletech October 1999 - July 2000
Skills
VMware, Citrix, Windows Server, Technical Writing, Performance Tuning, Active Directory, Troubleshooting, Laptops, Group Policy, System Administration, Windows, Linux, Windows Server 2003, Windows Server 2008, Computer Hardware, Hardware, Desktop Support, Servers, Windows 7, XP, Operating Systems, Software Installation, A+ Certified, TCP/IP, Virtualization, Video Editing, Videography, Video, Exchange 2010, Exchange 2007, Apple, Mac OS X, Apple Macintosh, Powershell, Technical Support, Hyper-V, ITIL Certified, Microsoft Exchange, Technical Training, Networking, DHCP
Education
Metropolitan State University of Denver
Bachelor's Degree, Computer Information Systems and Management Science
Red Rocks Community College
Information Technology
Fay Henderson PHR MS Fay Henderson PHR MS's TeleTech Experience April 2012 - February 2015
Job Manager, Global Benefits at TeleTech
Industry Telecommunications
Experience
TeleTech April 2012 - February 2015
TeleTech September 2010 - April 2012
CH2M HILL September 2009 - September 2010
BRIDGEWATER ASSOCIATES, INC July 2008 - July 2009
INQUISICORP CORPORATION January 2006 - August 2007
Skills
HRIS, Benefits, Employee Benefits, Payroll, ADP, Health and Wellness, HR Analytics, Oracle HR, Talent Aquisition, Change Management, HR Metrics, Statistical Research, HR Technology Solutions, Workforce Planning, Employment Law, ADP Payroll, Human Resources, Analysis, BPO, Benefits Administration, Employee Engagement, Employee Relations, Leadership, Management, New Hire Orientations
Education
Villanova University 2010 — 2012
M.S, Human Resources Development
Metropolitan State College of Denver
B.A, Psychology; Sociology
TeleTech April 2012 - February 2015
TeleTech September 2010 - April 2012
CH2M HILL September 2009 - September 2010
BRIDGEWATER ASSOCIATES, INC July 2008 - July 2009
INQUISICORP CORPORATION January 2006 - August 2007
Skills
HRIS, Benefits, Employee Benefits, Payroll, ADP, Health and Wellness, HR Analytics, Oracle HR, Talent Aquisition, Change Management, HR Metrics, Statistical Research, HR Technology Solutions, Workforce Planning, Employment Law, ADP Payroll, Human Resources, Analysis, BPO, Benefits Administration, Employee Engagement, Employee Relations, Leadership, Management, New Hire Orientations
Education
Villanova University 2010 — 2012
M.S, Human Resources Development
Metropolitan State College of Denver
B.A, Psychology; Sociology
Tad Neighbors, SPHR's TeleTech Experience October 2004 - August 2006
Job Recruiting Manager at EDF Renewable Energy
Industry Renewables & Environment
Experience
EDF Renewable Energy July 2015 - Present
Interactions Marketing June 2011 - July 2015
Jack in the Box August 2006 - June 2011
TeleTech October 2004 - August 2006
Cummings St. Thomas August 1999 - August 2004
Accounting Principals January 1998 - June 1999
Skills
Talent Acquisition, Hiring, Interviewing, Recruiting, Talent Management, Performance Management, HRIS, Employee Relations, Interviews, Human Resources, Onboarding, Employee Engagement, Applicant Tracking..., Technical Recruiting, Succession Planning, Employee Benefits, Benefits Administration, New Hire Orientations, FMLA, Deferred Compensation, Training, Leadership Development, HR Policies, College Recruiting, Workforce Planning, Time Management, Personnel Management, Organizational..., Employer Branding, Labor Relations, Sourcing, Payroll, Organizational..., Internet Recruiting, Employee Training
Education
MidAmerica Nazarene University
Bachelor of Arts, Accounting and Business Administration
EDF Renewable Energy July 2015 - Present
Interactions Marketing June 2011 - July 2015
Jack in the Box August 2006 - June 2011
TeleTech October 2004 - August 2006
Cummings St. Thomas August 1999 - August 2004
Accounting Principals January 1998 - June 1999
Skills
Talent Acquisition, Hiring, Interviewing, Recruiting, Talent Management, Performance Management, HRIS, Employee Relations, Interviews, Human Resources, Onboarding, Employee Engagement, Applicant Tracking..., Technical Recruiting, Succession Planning, Employee Benefits, Benefits Administration, New Hire Orientations, FMLA, Deferred Compensation, Training, Leadership Development, HR Policies, College Recruiting, Workforce Planning, Time Management, Personnel Management, Organizational..., Employer Branding, Labor Relations, Sourcing, Payroll, Organizational..., Internet Recruiting, Employee Training
Education
MidAmerica Nazarene University
Bachelor of Arts, Accounting and Business Administration
Jennifer Wiese's TeleTech Experience 1996 - 2002
Job Analyst
Industry Marketing and Advertising
Experience
Epsilon January 2007 - Present
Teletech 1996 - 2002
Skills
Database Marketing, Databases, Digital Marketing, Lead Generation, Mobile Marketing, Digital Strategy, E-commerce, Business Intelligence, Segmentation, Direct Marketing, Email Marketing, Marketing, Web Analytics, Analytics, Interactive Marketing, Multi-channel Marketing, HTML, CRM, Integrated Marketing, Online Marketing, Business Analysis, SEM, SQL, Online Advertising
Education
Metropolitan State University of Denver 1992 — 1998
Broomfield High School 1988 — 1992
General
Epsilon January 2007 - Present
Teletech 1996 - 2002
Skills
Database Marketing, Databases, Digital Marketing, Lead Generation, Mobile Marketing, Digital Strategy, E-commerce, Business Intelligence, Segmentation, Direct Marketing, Email Marketing, Marketing, Web Analytics, Analytics, Interactive Marketing, Multi-channel Marketing, HTML, CRM, Integrated Marketing, Online Marketing, Business Analysis, SEM, SQL, Online Advertising
Education
Metropolitan State University of Denver 1992 — 1998
Broomfield High School 1988 — 1992
General
Deb Ruberto's TeleTech Experience September 2015 - Present
Job Help Desk Analyst Tier 2 at SLAIT Consulting
Industry Information Technology and Services
Experience
TeleTech September 2015 - Present
SLAIT Consulting 2011 - March 2015
Haynes Furniture February 2011 - October 2011
Old Dominion Univ November 2004 - March 2010
Michigan State University June 1998 - October 2003
Skills
Windows 7, Motherboards, End User Support, Software Installation, Hardware, Troubleshooting, Help Desk Support, Technical Support, Servers, Windows XP, Computer Hardware, Windows, Remote Desktop
Education
Michigan State University 1999 — 2003
Telecommunication, Information Technology
Baker College University 1994 — 1997
Associates of Science, Data Communications and Technology
TeleTech September 2015 - Present
SLAIT Consulting 2011 - March 2015
Haynes Furniture February 2011 - October 2011
Old Dominion Univ November 2004 - March 2010
Michigan State University June 1998 - October 2003
Skills
Windows 7, Motherboards, End User Support, Software Installation, Hardware, Troubleshooting, Help Desk Support, Technical Support, Servers, Windows XP, Computer Hardware, Windows, Remote Desktop
Education
Michigan State University 1999 — 2003
Telecommunication, Information Technology
Baker College University 1994 — 1997
Associates of Science, Data Communications and Technology
Andrew Marmolejo's TeleTech Experience accountantWeaver Multimedia Group2005 - 2007
Job Accoutant at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech accountantWeaver Multimedia Group2005 - 2007
Education
Metropolitan State University of Denver 2001 — 2006
TeleTech accountantWeaver Multimedia Group2005 - 2007
Education
Metropolitan State University of Denver 2001 — 2006
Matt Having's TeleTech Experience February 2011 - August 2011
Job Information Technologies
Industry Information Technology and Services
Experience
Jack Henry & Associates September 2015 - Present
Jack Henry & Associates January 2015 - Present
Integrity Healthcare August 2011 - January 2015
TeleTech February 2011 - August 2011
T-Mobile January 2008 - August 2010
McKesson 2006 - 2007
McKesson April 2004 - November 2006
McKesson July 2001 - April 2004
Best Buy 1994 - 1999
Skills
Troubleshooting, Active Directory, Windows Server, Disaster Recovery, Windows 7, Software Documentation, Windows, Hands-on Training, Process Improvement, Microsoft Office 2007, Android, iPhone, Call Centers, Computer Hardware, Security, Microsoft Exchange, Servers, XP, System Deployment, IT Management, Technical Support, Networking, Group Policy, Help Desk Support, Windows XP Pro, Network Administration, Citrix, Operating Systems, Wireless Networking, DNS, VMware ESX, VPN, LAN-WAN, Windows 8, Switches, VMware, Server Administration, System Administration, IIS, Cisco Technologies
Education
Missouri State University 1993 — 1997
Music Teacher Education
Southern Illinois University, Carbondale 1990 — 1993
Music Teacher Education
Jack Henry & Associates September 2015 - Present
Jack Henry & Associates January 2015 - Present
Integrity Healthcare August 2011 - January 2015
TeleTech February 2011 - August 2011
T-Mobile January 2008 - August 2010
McKesson 2006 - 2007
McKesson April 2004 - November 2006
McKesson July 2001 - April 2004
Best Buy 1994 - 1999
Skills
Troubleshooting, Active Directory, Windows Server, Disaster Recovery, Windows 7, Software Documentation, Windows, Hands-on Training, Process Improvement, Microsoft Office 2007, Android, iPhone, Call Centers, Computer Hardware, Security, Microsoft Exchange, Servers, XP, System Deployment, IT Management, Technical Support, Networking, Group Policy, Help Desk Support, Windows XP Pro, Network Administration, Citrix, Operating Systems, Wireless Networking, DNS, VMware ESX, VPN, LAN-WAN, Windows 8, Switches, VMware, Server Administration, System Administration, IIS, Cisco Technologies
Education
Missouri State University 1993 — 1997
Music Teacher Education
Southern Illinois University, Carbondale 1990 — 1993
Music Teacher Education
Julie Evers's TeleTech Experience September 2002 - February 2005
Job Sr. Director, Command Center / Call Center Technologies at DIRECTV
Industry Entertainment
Experience
DIRECTV Inc. February 2005 - Present
TeleTech September 2002 - February 2005
MCI WORLDCOM August 1999 - June 2002
DIRECTV Inc. June 1997 - June 1999
TCI Cable December 1996 - June 1997
MCI August 1988 - November 1996
Skills
Call Center, Workforce Management, Satellite, IVR, Telecommunications, Avaya, Genesys, Operations Management, Customer Relations, Customer Service, Call Routing, Telephony, BPO, Cross-functional Team..., Call Centers, Contact Centers, Enterprise Software, Program Management, Speech Recognition, Customer Experience, Customer Satisfaction, Team Leadership, Process Improvement, Management, Forecasting, Project Management, Training, Vendor Management, Inbound Marketing, Networking, Customer Retention, Project Planning, CRM, Outsourcing, Call Center Development, Marketing, Sales, Strategic Partnerships, Salesforce.com, Telemarketing, Leadership, Account Management, Product Management, Sales Operations, Start-ups, Business Process..., Team Management, P&L Management, Strategy, SaaS
Education
Midwestern State University 1983 — 1987
Bachelor's Degree, Marketing
DIRECTV Inc. February 2005 - Present
TeleTech September 2002 - February 2005
MCI WORLDCOM August 1999 - June 2002
DIRECTV Inc. June 1997 - June 1999
TCI Cable December 1996 - June 1997
MCI August 1988 - November 1996
Skills
Call Center, Workforce Management, Satellite, IVR, Telecommunications, Avaya, Genesys, Operations Management, Customer Relations, Customer Service, Call Routing, Telephony, BPO, Cross-functional Team..., Call Centers, Contact Centers, Enterprise Software, Program Management, Speech Recognition, Customer Experience, Customer Satisfaction, Team Leadership, Process Improvement, Management, Forecasting, Project Management, Training, Vendor Management, Inbound Marketing, Networking, Customer Retention, Project Planning, CRM, Outsourcing, Call Center Development, Marketing, Sales, Strategic Partnerships, Salesforce.com, Telemarketing, Leadership, Account Management, Product Management, Sales Operations, Start-ups, Business Process..., Team Management, P&L Management, Strategy, SaaS
Education
Midwestern State University 1983 — 1987
Bachelor's Degree, Marketing
Philip Kazmier's TeleTech Experience February 1994 - March 2000
Job Java Software Engineer at Towers Watson
Industry Information Technology and Services
Experience
Towers Watson July 2015 - Present
Travelport August 2013 - July 2015
Comcast November 2011 - July 2013
Echostar Satellite Services L.L.C. October 2009 - October 2011
NICE Systems July 2001 - July 2009
Siebel Systems March 2000 - July 2001
TeleTech February 1994 - March 2000
Skills
Software Development, XML, Web Services, C#, Integration, Software Design, Java, Requirements Analysis, .NET, Unix, Tomcat, System Architecture, SOAP, Programming, Visual C++, C++, Microsoft SQL Server, SQL, Agile Methodologies, Multithreading, OOP, Object Oriented Design, Scrum, Web Applications, Oracle, SOA, Hadoop, MapReduce, HBase, WebSphere Application..., J2EE Web Services, REST, Enterprise Software
Education
Metropolitan State College of Denver 1994 — 1997
Bachelor if Science, Computer Information Systems
University of Colorado Denver 1990 — 1994
BS Computer Information Systems, Computers
Towers Watson July 2015 - Present
Travelport August 2013 - July 2015
Comcast November 2011 - July 2013
Echostar Satellite Services L.L.C. October 2009 - October 2011
NICE Systems July 2001 - July 2009
Siebel Systems March 2000 - July 2001
TeleTech February 1994 - March 2000
Skills
Software Development, XML, Web Services, C#, Integration, Software Design, Java, Requirements Analysis, .NET, Unix, Tomcat, System Architecture, SOAP, Programming, Visual C++, C++, Microsoft SQL Server, SQL, Agile Methodologies, Multithreading, OOP, Object Oriented Design, Scrum, Web Applications, Oracle, SOA, Hadoop, MapReduce, HBase, WebSphere Application..., J2EE Web Services, REST, Enterprise Software
Education
Metropolitan State College of Denver 1994 — 1997
Bachelor if Science, Computer Information Systems
University of Colorado Denver 1990 — 1994
BS Computer Information Systems, Computers
Cindy Foote's TeleTech Experience May 2015 - Present
Job Sr Database Administrator
Industry Information Technology and Services
Experience
TeleTech May 2015 - Present
First Data Corporation December 1999 - July 2014
First Data December 1998 - July 2014
Greenbrier & Russel, Inc. 1991 - 1999
Skills
Disaster Recovery, SDLC, Databases, Microsoft SQL Server, Data Warehousing, SQL, Windows Server, Enterprise Architecture, Data Center, Servers, SharePoint, Software Development, Database Design, Requirements Analysis
Education
Milwaukee Area Technical College 1980 — 1988
Grafton High School 1975 — 1979
TeleTech May 2015 - Present
First Data Corporation December 1999 - July 2014
First Data December 1998 - July 2014
Greenbrier & Russel, Inc. 1991 - 1999
Skills
Disaster Recovery, SDLC, Databases, Microsoft SQL Server, Data Warehousing, SQL, Windows Server, Enterprise Architecture, Data Center, Servers, SharePoint, Software Development, Database Design, Requirements Analysis
Education
Milwaukee Area Technical College 1980 — 1988
Grafton High School 1975 — 1979
Heidi Mulqueen's TeleTech Experience February 1996 - November 1997
Job Project Manager, Professional ServicesAmericas at Juniper Networks, Inc.
Industry Computer Networking
Experience
Juniper Networks, Inc. May 2007 - Present
Homewatch CareGivers March 2006 - April 2007
ICG Communications December 1996 - December 2003
TeleTech February 1996 - November 1997
Skills
Network Design, VoIP, Telecommunications, Project Management, Networking, PMP, Data Center, LAN-WAN, Vendor Management, Information Technology, IP, Cloud Computing, Security, Network Security, Wireless, Integration, Disaster Recovery, Switches, Managed Services, Unified Communications
Education
Metropolitan State University of Denver 1990 — 1996
Computer Information Systems & Management Science, Computers
Juniper Networks, Inc. May 2007 - Present
Homewatch CareGivers March 2006 - April 2007
ICG Communications December 1996 - December 2003
TeleTech February 1996 - November 1997
Skills
Network Design, VoIP, Telecommunications, Project Management, Networking, PMP, Data Center, LAN-WAN, Vendor Management, Information Technology, IP, Cloud Computing, Security, Network Security, Wireless, Integration, Disaster Recovery, Switches, Managed Services, Unified Communications
Education
Metropolitan State University of Denver 1990 — 1996
Computer Information Systems & Management Science, Computers
Fredericka Stites- Mcandrew's TeleTech Experience February 2014 - Present
Job Customer Service Representative at Unemployed seeking work
Industry Consumer Services
Experience
Unemployed - seeking work April 2014 - Present
TELETECH February 2014 - Present
mobile massage August 2009 - Present
KY NEW ERA 2009 - 2014
Skills
Therapeutic Massage, Aromatherapy, Energy Work, Chair Massage, Reiki, Bodywork, Trigger Point Therapy, Treatment, Swedish, Neuromuscular Therapy, Reflexology, Myofascial Release, Relaxation, Healing, Wellness, Stretching, Therapists, Wellbeing, Stress Management, Chronic Pain, Swedish Massage, Stress, conputer data entry
Education
Miller-Motte Technical College-Clarksville 2008 — 2009
DIPLOMA IN MASSAGE THERAPY, Massage Therapy/Therapeutic Massage
Miller Motte Tech 2007 — 2009
AAS, Massage Therapy
Hopkinsville Community College 1976 — 1981
AAS, Human services
HHS 1972 — 1976
Unemployed - seeking work April 2014 - Present
TELETECH February 2014 - Present
mobile massage August 2009 - Present
KY NEW ERA 2009 - 2014
Skills
Therapeutic Massage, Aromatherapy, Energy Work, Chair Massage, Reiki, Bodywork, Trigger Point Therapy, Treatment, Swedish, Neuromuscular Therapy, Reflexology, Myofascial Release, Relaxation, Healing, Wellness, Stretching, Therapists, Wellbeing, Stress Management, Chronic Pain, Swedish Massage, Stress, conputer data entry
Education
Miller-Motte Technical College-Clarksville 2008 — 2009
DIPLOMA IN MASSAGE THERAPY, Massage Therapy/Therapeutic Massage
Miller Motte Tech 2007 — 2009
AAS, Massage Therapy
Hopkinsville Community College 1976 — 1981
AAS, Human services
HHS 1972 — 1976
Phyllis LaChance's TeleTech Experience June 2007 - November 2013
Job Executive Assistant at Western Union
Industry Consumer Services
Experience
Western Union December 2013 - Present
TeleTech June 2007 - November 2013
Cenveo (formerly Mail Well) 1998 - 2007
Cenveo fna Mail-Well 1998 - 2007
Cenveo 1998 - 2007
Skills
Administrative Support, Outlook, Administration, PowerPoint, Word, Administrative..., Microsoft Word, Supervisory Skills, Employee Relations, Customer Service, Process Scheduler, Office Management, System Administration, Calendaring, Lotus Notes, Public Speaking, Call Centers, Data Entry, Leadership, Process Improvement, Team Building, Time Management, Budgets, Human Resources, Customer Satisfaction, Access, Software Documentation, Recruiting, Training, Administrative...
Education
Miami Dade College 1971 — 1973
Southwest Senior High School 1967 — 1971
Western Union December 2013 - Present
TeleTech June 2007 - November 2013
Cenveo (formerly Mail Well) 1998 - 2007
Cenveo fna Mail-Well 1998 - 2007
Cenveo 1998 - 2007
Skills
Administrative Support, Outlook, Administration, PowerPoint, Word, Administrative..., Microsoft Word, Supervisory Skills, Employee Relations, Customer Service, Process Scheduler, Office Management, System Administration, Calendaring, Lotus Notes, Public Speaking, Call Centers, Data Entry, Leadership, Process Improvement, Team Building, Time Management, Budgets, Human Resources, Customer Satisfaction, Access, Software Documentation, Recruiting, Training, Administrative...
Education
Miami Dade College 1971 — 1973
Southwest Senior High School 1967 — 1971
Bryan Schaffer, MBA, CTP's TeleTech Experience March 2013 - Present
Job Sr international analyst at TeleTech
Industry Information Technology and Services
Experience
TeleTech March 2013 - Present
Pulte Mortgage February 2005 - March 2013
Skills
Banking, Credit, Risk Management, Treasury Management, Mortgage Banking, Financial Analysis, Credit Analysis, Credit Risk, Finance, Financial Risk, Treasury, Strategic Financial..., Investments, Accounting, Financial Reporting, Funding, Cash Management, Auditing
Education
Regis University 2008 — 2009
MBA
Metropolitan State University of Denver 1994 — 1997
TeleTech March 2013 - Present
Pulte Mortgage February 2005 - March 2013
Skills
Banking, Credit, Risk Management, Treasury Management, Mortgage Banking, Financial Analysis, Credit Analysis, Credit Risk, Finance, Financial Risk, Treasury, Strategic Financial..., Investments, Accounting, Financial Reporting, Funding, Cash Management, Auditing
Education
Regis University 2008 — 2009
MBA
Metropolitan State University of Denver 1994 — 1997
Jeff Sanders CSPO, CSM's TeleTech Experience February 1998 - July 2005
Job Mobile Product Manager at Dice
Industry Information Technology and Services
Experience
Dice November 2014 - Present
Digital First Media July 2013 - November 2014
virtualwirks June 2013 - August 2013
Bankrate Insurance March 2012 - May 2013
Nelnet December 2010 - March 2012
Nelnet / 5280 Solutions July 2005 - December 2010
TeleTech February 1998 - July 2005
Salt Productions January 1997 - February 1998
Skills
Business Analysis, Agile Methodologies, Process Improvement, Vendor Management, Product Management, Software Project..., Analytics, Project Management, Data Analysis, Strategy, SDLC, CRM, Visio, Requirements Analysis, Integration, Program Management, Management, Business Intelligence, Business Process, Cross-functional Team..., Software Development, Business Process..., PMP, SharePoint, SaaS, Enterprise Software, Requirements Gathering, Project Planning
Education
CSPO Training
Metropolitan State University of Denver
Dice November 2014 - Present
Digital First Media July 2013 - November 2014
virtualwirks June 2013 - August 2013
Bankrate Insurance March 2012 - May 2013
Nelnet December 2010 - March 2012
Nelnet / 5280 Solutions July 2005 - December 2010
TeleTech February 1998 - July 2005
Salt Productions January 1997 - February 1998
Skills
Business Analysis, Agile Methodologies, Process Improvement, Vendor Management, Product Management, Software Project..., Analytics, Project Management, Data Analysis, Strategy, SDLC, CRM, Visio, Requirements Analysis, Integration, Program Management, Management, Business Intelligence, Business Process, Cross-functional Team..., Software Development, Business Process..., PMP, SharePoint, SaaS, Enterprise Software, Requirements Gathering, Project Planning
Education
CSPO Training
Metropolitan State University of Denver
Shayna Flanagan's TeleTech Experience 1996 - 1997
Job Child Assessment Specialist at Radley and Southerland, LLC
Industry Legal Services
Experience
Radley and Southerland, LLC September 2013 - Present
Law Office of Elizabeth Martinez May 2012 - September 2013
City and County of Denver June 2011 - May 2012
City and County of Denver August 2010 - May 2011
Hope House of Colorado April 2009 - August 2010
CASA of Adams and Broomfield Counties September 2006 - February 2008
Duke Energy Field Services January 1998 - April 2000
Jones Internet Channel January 1997 - January 1998
TeleTech 1996 - 1997
Skills
Case Managment, Community Outreach, Fundraising, Microsoft Word, Data Entry, Non-profits, Outlook, Court Appearances, Legal Research, Nonprofits, Program Development, Research, Volunteer Management, Case Management, Child Development, Courts, Social Services
Education
Metropolitan State College of Denver 2009 — 2011
Bachelor of Science (B.S.), Social Work
Metropolitan State University of Denver 1994 — 2001
BA, Behavioral Science
Radley and Southerland, LLC September 2013 - Present
Law Office of Elizabeth Martinez May 2012 - September 2013
City and County of Denver June 2011 - May 2012
City and County of Denver August 2010 - May 2011
Hope House of Colorado April 2009 - August 2010
CASA of Adams and Broomfield Counties September 2006 - February 2008
Duke Energy Field Services January 1998 - April 2000
Jones Internet Channel January 1997 - January 1998
TeleTech 1996 - 1997
Skills
Case Managment, Community Outreach, Fundraising, Microsoft Word, Data Entry, Non-profits, Outlook, Court Appearances, Legal Research, Nonprofits, Program Development, Research, Volunteer Management, Case Management, Child Development, Courts, Social Services
Education
Metropolitan State College of Denver 2009 — 2011
Bachelor of Science (B.S.), Social Work
Metropolitan State University of Denver 1994 — 2001
BA, Behavioral Science
Eric Ibison's TeleTech Experience March 2008 - July 2012
Job Security Engineer BAE Systems Applied Inteligence
Industry Telecommunications
Experience
BAE Systems Applied Intelligence July 2012 - Present
TeleTech March 2008 - July 2012
TeleTech 1995 - 2008
Skills
SCOM, ITIL, Active Directory, VMware, Windows Server, Servers, Virtualization, IT Management, Operating Systems, Windows Server 2008, Windows, DNS, Operations Management, VMware ESX, Six Sigma, SCCM, Citrix, Powershell, VMware Infrastructure, Automation, System Administration, Computer Hardware, Troubleshooting, Windows Server 2003, DHCP, vSphere, Server Architecture, Windows 7, Cloud Computing, Microsoft Exchange, Blackberry Enterprise..., IT Operations, Hyper-V, Server Administration, Microsoft Technologies, Microsoft Certified..., Group Policy, TCP/IP, Microsoft Servers, Security, 2008 R2, System Deployment, Microsoft Certified..., Hardware, SAN, Disaster Recovery, Cisco Technologies, Data Center, Technical Support, Information Technology
Education
Metropolitan State University of Denver 1989 — 1991
Electrical Engineering
BAE Systems Applied Intelligence July 2012 - Present
TeleTech March 2008 - July 2012
TeleTech 1995 - 2008
Skills
SCOM, ITIL, Active Directory, VMware, Windows Server, Servers, Virtualization, IT Management, Operating Systems, Windows Server 2008, Windows, DNS, Operations Management, VMware ESX, Six Sigma, SCCM, Citrix, Powershell, VMware Infrastructure, Automation, System Administration, Computer Hardware, Troubleshooting, Windows Server 2003, DHCP, vSphere, Server Architecture, Windows 7, Cloud Computing, Microsoft Exchange, Blackberry Enterprise..., IT Operations, Hyper-V, Server Administration, Microsoft Technologies, Microsoft Certified..., Group Policy, TCP/IP, Microsoft Servers, Security, 2008 R2, System Deployment, Microsoft Certified..., Hardware, SAN, Disaster Recovery, Cisco Technologies, Data Center, Technical Support, Information Technology
Education
Metropolitan State University of Denver 1989 — 1991
Electrical Engineering
Lani Weaver's TeleTech Experience 2008 - 2009
Job Client Advocate at 8z Real Estate
Industry Real Estate
Experience
8z Real Estate September 2012 - Present
8z Real Estate August 2010 - Present
Optimum Choices August 2008 - August 2010
TeleTech 2008 - 2009
Air Wisconsin Airlines 2006 - 2008
Skills
Real Estate, Customer Service, Contract Negotiation, Microsoft Excel, Public Speaking, Microsoft Office, Microsoft Word, First Time Home Buyers, Buyer Representation, Referrals, Event Planning, Buyers, Sales, Sellers, Residential Homes, Short Sales, Foreclosures, New Home Sales, Real Estate Transactions, REO, Single Family Homes, Listings
Education
Bay High
Mississippi University for Women
8z Real Estate September 2012 - Present
8z Real Estate August 2010 - Present
Optimum Choices August 2008 - August 2010
TeleTech 2008 - 2009
Air Wisconsin Airlines 2006 - 2008
Skills
Real Estate, Customer Service, Contract Negotiation, Microsoft Excel, Public Speaking, Microsoft Office, Microsoft Word, First Time Home Buyers, Buyer Representation, Referrals, Event Planning, Buyers, Sales, Sellers, Residential Homes, Short Sales, Foreclosures, New Home Sales, Real Estate Transactions, REO, Single Family Homes, Listings
Education
Bay High
Mississippi University for Women
Genie Clonts's TeleTech Experience October 2013 - Present
Job Customer Service Representative at TeleTech
Industry Chemicals
Experience
TeleTech October 2013 - Present
Oakwood Products, Inc. April 2002 - November 2004
Midlands Mortgage July 2001 - April 2002
Newsome Chevrolet August 1999 - July 2001
Education
Midlands Technical College 1999 — 2004
Registered Nursing/Registered Nurse
TeleTech October 2013 - Present
Oakwood Products, Inc. April 2002 - November 2004
Midlands Mortgage July 2001 - April 2002
Newsome Chevrolet August 1999 - July 2001
Education
Midlands Technical College 1999 — 2004
Registered Nursing/Registered Nurse
Pat McCaffrey's TeleTech Experience September 2013 - Present
Job Senior Vice President,Health Care & Public Sector at TeleTech
Industry Hospital & Health Care
Experience
TeleTech September 2013 - Present
BT Global Services September 2012 - September 2013
BT Global Services May 2011 - August 2012
Access MediQuip November 2009 - May 2011
Ingenix Consulting October 2008 - November 2009
CSC 2001 - 2008
Viant November 1998 - April 2000
EDS, an HP Company June 1986 - November 1998
Skills
Process Improvement, Business Development, Team Building, Strategy, Program Management, Management Consulting, Cross-functional Team..., Sales, Contract Negotiation, Change Management, Strategic Partnerships, Management, Business Strategy, Outsourcing, Strategic Planning, Healthcare Information..., Marketing Strategy, Mergers & Acquisitions, IT Strategy, Project Portfolio..., Business Analysis, Vendor Management, Analytics, Professional Services, Sales Management, Operations Management, Team Leadership, CRM, Direct Sales, Business Transformation, Data Center, Enterprise Software, Managed Services, Salesforce.com, Business Process..., Leadership, Business Intelligence, Start-ups, Project Management, New Business Development, SaaS, Integration, Product Management, Acquisition Integration, Product Development, Telecommunications, Account Management, Executive Management, Healthcare, PMO
Education
Miami University 1977 — 1981
BS, Business
TeleTech September 2013 - Present
BT Global Services September 2012 - September 2013
BT Global Services May 2011 - August 2012
Access MediQuip November 2009 - May 2011
Ingenix Consulting October 2008 - November 2009
CSC 2001 - 2008
Viant November 1998 - April 2000
EDS, an HP Company June 1986 - November 1998
Skills
Process Improvement, Business Development, Team Building, Strategy, Program Management, Management Consulting, Cross-functional Team..., Sales, Contract Negotiation, Change Management, Strategic Partnerships, Management, Business Strategy, Outsourcing, Strategic Planning, Healthcare Information..., Marketing Strategy, Mergers & Acquisitions, IT Strategy, Project Portfolio..., Business Analysis, Vendor Management, Analytics, Professional Services, Sales Management, Operations Management, Team Leadership, CRM, Direct Sales, Business Transformation, Data Center, Enterprise Software, Managed Services, Salesforce.com, Business Process..., Leadership, Business Intelligence, Start-ups, Project Management, New Business Development, SaaS, Integration, Product Management, Acquisition Integration, Product Development, Telecommunications, Account Management, Executive Management, Healthcare, PMO
Education
Miami University 1977 — 1981
BS, Business
Barbara McCabe's TeleTech Experience December 2009 - Present
Job Executive Director, Organizational Development at TeleTech
Industry Consumer Services
Experience
TeleTech December 2009 - Present
Piney Creel Women's league 2015 - 2015
Piney Creel Women's league 2015 - 2015
TeleTech November 2006 - January 2010
T-Mobile 2002 - 2006
NASS November 1995 - December 2000
Skills
Talent Management, Organizational..., Leadership Development, Talent Acquisition, Coaching, Human Capital Management, Staff Development, Performance Consulting, Performance Management, Employee Engagement, Employee Relations, Organizational Design, Succession Planning, Compensation, Change Management, HRIS, Performance Improvement, Talent Development, Organizational Change, HR Policies, Team Management, HR Strategy, Team Building, Career Development, Hiring, Strategic Planning, Employment Law, Management Consulting, Team Leadership, Cross-functional Team..., Organizational..., Customer Service, Telecommunications, Business Strategy, Leadership, Strategy, Training, Onboarding, Deferred Compensation, Workforce Management, Personnel Management, Call Centers, BPO, Vendor Management, Recruiting, Human Capital, Workforce Planning, Training Delivery
Education
Metropolitan State College of Denver
BS, Management, Real Estate
TeleTech December 2009 - Present
Piney Creel Women's league 2015 - 2015
Piney Creel Women's league 2015 - 2015
TeleTech November 2006 - January 2010
T-Mobile 2002 - 2006
NASS November 1995 - December 2000
Skills
Talent Management, Organizational..., Leadership Development, Talent Acquisition, Coaching, Human Capital Management, Staff Development, Performance Consulting, Performance Management, Employee Engagement, Employee Relations, Organizational Design, Succession Planning, Compensation, Change Management, HRIS, Performance Improvement, Talent Development, Organizational Change, HR Policies, Team Management, HR Strategy, Team Building, Career Development, Hiring, Strategic Planning, Employment Law, Management Consulting, Team Leadership, Cross-functional Team..., Organizational..., Customer Service, Telecommunications, Business Strategy, Leadership, Strategy, Training, Onboarding, Deferred Compensation, Workforce Management, Personnel Management, Call Centers, BPO, Vendor Management, Recruiting, Human Capital, Workforce Planning, Training Delivery
Education
Metropolitan State College of Denver
BS, Management, Real Estate
Ron Oberem's TeleTech Experience 2001 - 2008
Job International Account Director at G4S International
Industry Security and Investigations
Experience
G4S International January 2009 - Present
Group 4 Securicor, G4S plc. January 2009 - Present
TeleTech 2001 - 2008
TeleTech 2003 - 2007
Skills
Account Management, Alarm Systems, Access Control, Background Checks, Asset Protection, CCTV, Business Continuity, Close Protection, Change Management, Contract Negotiation, Coaching, Counterterrorism, Corporate Security, Customer Satisfaction, Crisis Management, Emergency Management, Customer Service, Enforcement, Employee Training, Firearms, Executive Protection, Internal Investigations, Fraud, Leadership, Investigation, Management, Loss Prevention, New Business Development, Operations Management, Personal Security, Outsourcing, Private Investigations, Physical Security, Protection, Program Management, Risk Management, Risk Assessment, Sales Management, Security, Security Audits, Security Awareness, Security Management, Security Operations, Security Training, Strategic Planning, Strategy, Surveillance, Team Building, Team Leadership, Training
Education
Metropolitan State University of Denver 1991 — 1995
BS
G4S International January 2009 - Present
Group 4 Securicor, G4S plc. January 2009 - Present
TeleTech 2001 - 2008
TeleTech 2003 - 2007
Skills
Account Management, Alarm Systems, Access Control, Background Checks, Asset Protection, CCTV, Business Continuity, Close Protection, Change Management, Contract Negotiation, Coaching, Counterterrorism, Corporate Security, Customer Satisfaction, Crisis Management, Emergency Management, Customer Service, Enforcement, Employee Training, Firearms, Executive Protection, Internal Investigations, Fraud, Leadership, Investigation, Management, Loss Prevention, New Business Development, Operations Management, Personal Security, Outsourcing, Private Investigations, Physical Security, Protection, Program Management, Risk Management, Risk Assessment, Sales Management, Security, Security Audits, Security Awareness, Security Management, Security Operations, Security Training, Strategic Planning, Strategy, Surveillance, Team Building, Team Leadership, Training
Education
Metropolitan State University of Denver 1991 — 1995
BS
Jerome Forbes's TeleTech Experience January 2000 - November 2001
Job Senior Systems Engineer II at Raytheon
Industry Defense & Space
Experience
Raytheon April 2014 - Present
Raytheon October 2012 - March 2014
Raytheon July 2008 - October 2012
Raytheon June 2006 - July 2008
Tuskegee University August 2002 - May 2006
VISTEON CORPORATION June 2005 - August 2005
Project Chance/Fairfield City Boards of Education June 2001 - August 2003
TeleTech January 2000 - November 2001
Skills
Software Engineering, Systems Engineering, Simulations, Electronics, FPGA, PCB design, VHDL, Aerospace, Electrical Engineering, Testing, Security Clearance, Integration, Sensors, Verilog, Analog, Radar, System Design, Xilinx
Education
Southern Methodist University 2012 — 2016
Master of Science, Systems Engineering
Southern Methodist University 2010 — 2016
Doctor of Philosophy, Electrical Engineering
Tuskegee University 2002 — 2006
MSEE, Electrical Engineering, Cumulative GPA: 3.70
Miles College 1997 — 2001
Bachelor of Science (B.S.), Mathematics Minor Computer Science, Cumulative GPA: 3.54 (Magna Cum Laude)
Raytheon April 2014 - Present
Raytheon October 2012 - March 2014
Raytheon July 2008 - October 2012
Raytheon June 2006 - July 2008
Tuskegee University August 2002 - May 2006
VISTEON CORPORATION June 2005 - August 2005
Project Chance/Fairfield City Boards of Education June 2001 - August 2003
TeleTech January 2000 - November 2001
Skills
Software Engineering, Systems Engineering, Simulations, Electronics, FPGA, PCB design, VHDL, Aerospace, Electrical Engineering, Testing, Security Clearance, Integration, Sensors, Verilog, Analog, Radar, System Design, Xilinx
Education
Southern Methodist University 2012 — 2016
Master of Science, Systems Engineering
Southern Methodist University 2010 — 2016
Doctor of Philosophy, Electrical Engineering
Tuskegee University 2002 — 2006
MSEE, Electrical Engineering, Cumulative GPA: 3.70
Miles College 1997 — 2001
Bachelor of Science (B.S.), Mathematics Minor Computer Science, Cumulative GPA: 3.54 (Magna Cum Laude)
Jon Sparks's TeleTech Experience November 2006 - November 2012
Job Contractor, Latin America Financial Assurance at Level 3 Communications
Industry Outsourcing/Offshoring
Experience
Level 3 Communications June 2014 - Present
Gerson Lehrman Group/Coleman Research Group/Vista Research July 2006 - Present
TeleTech November 2006 - November 2012
MoneyGram International June 1998 - June 2004
Skills
Native English &..., Proficiency in MS..., Living Experience in..., Financial Analysis, Business Analysis, Process Improvement, Financial Reporting, Microsoft Excel, Oracle, Access, Hyperion Enterprise, Analysis, Accounting, Business Process..., Revenue Analysis, Revenue Recognition, Revenue Cycle, Financial Accounting, Corporate Finance, Financial Risk
Education
Miami University
Bachelor of Science (BS), Economics
University of Denver
Master of Arts (MA), International Relations and Affairs
Level 3 Communications June 2014 - Present
Gerson Lehrman Group/Coleman Research Group/Vista Research July 2006 - Present
TeleTech November 2006 - November 2012
MoneyGram International June 1998 - June 2004
Skills
Native English &..., Proficiency in MS..., Living Experience in..., Financial Analysis, Business Analysis, Process Improvement, Financial Reporting, Microsoft Excel, Oracle, Access, Hyperion Enterprise, Analysis, Accounting, Business Process..., Revenue Analysis, Revenue Recognition, Revenue Cycle, Financial Accounting, Corporate Finance, Financial Risk
Education
Miami University
Bachelor of Science (BS), Economics
University of Denver
Master of Arts (MA), International Relations and Affairs
Lavona Wolfersperger's TeleTech Experience August 2008 - May 2009
Job Tax Consultant
Industry Accounting
Experience
FLIR Systems April 2012 - February 2013
TeleTech August 2008 - May 2009
Tax Consultant May 2004 - August 2008
Quovadx, Inc January 2007 - June 2008
Vestas October 2006 - December 2006
Tomkins Industries February 2001 - May 2004
Orica USA Inc April 1999 - February 2001
Bondi & Co. LLP January 1998 - April 1999
Benson Pump, Co December 1996 - January 1998
Husky Services August 1988 - December 1996
Skills
International Tax, Tax Compliance, Tax Accounting, Tax, Compliance, Auditing, Sarbanes-Oxley Act, Financial Accounting, Corporate Tax, Tax Preparation, Income Tax, IFRS, Tax Returns, Transfer Pricing, Account Reconciliation, Tax Research, Financial Analysis, Financial Statements, Forecasting, Accruals, Property Tax, FIN 48, Budgets
Education
Metropolitan State University of Denver 1991 — 2000
A, accounting; tax preparation and research
Akron High School 1979 — 1983
Metropolitan State University of Denver
BS in Accounting
FLIR Systems April 2012 - February 2013
TeleTech August 2008 - May 2009
Tax Consultant May 2004 - August 2008
Quovadx, Inc January 2007 - June 2008
Vestas October 2006 - December 2006
Tomkins Industries February 2001 - May 2004
Orica USA Inc April 1999 - February 2001
Bondi & Co. LLP January 1998 - April 1999
Benson Pump, Co December 1996 - January 1998
Husky Services August 1988 - December 1996
Skills
International Tax, Tax Compliance, Tax Accounting, Tax, Compliance, Auditing, Sarbanes-Oxley Act, Financial Accounting, Corporate Tax, Tax Preparation, Income Tax, IFRS, Tax Returns, Transfer Pricing, Account Reconciliation, Tax Research, Financial Analysis, Financial Statements, Forecasting, Accruals, Property Tax, FIN 48, Budgets
Education
Metropolitan State University of Denver 1991 — 2000
A, accounting; tax preparation and research
Akron High School 1979 — 1983
Metropolitan State University of Denver
BS in Accounting
Heather Trana's TeleTech Experience March 2000 - December 2004
Job Director, Reporting and Analysis Walmart International
Industry Retail
Experience
Walmart October 2014 - Present
Sam's Club October 2012 - September 2014
Crane & Co., Inc. July 2011 - October 2012
Coldwater Creek December 2004 - July 2011
TeleTech March 2000 - December 2004
Skills
Accounting, Fixed Assets, Sarbanes-Oxley Act, Forecasting, GAAP, Financial Reporting, General Ledger, Variance Analysis, Internal Controls, Cost Accounting, Consolidation, Accounts Payable, SAP, SEC filings, Hyperion Enterprise, Finance, Income Statement, Inventory Management, Financial Analysis, Leadership, ERP
Education
University of Colorado Denver 1999 — 2001
MS, Accounting
Minot State University 1989 — 1993
BS, Accounting
Central Collegiate 1985 — 1989
Walmart October 2014 - Present
Sam's Club October 2012 - September 2014
Crane & Co., Inc. July 2011 - October 2012
Coldwater Creek December 2004 - July 2011
TeleTech March 2000 - December 2004
Skills
Accounting, Fixed Assets, Sarbanes-Oxley Act, Forecasting, GAAP, Financial Reporting, General Ledger, Variance Analysis, Internal Controls, Cost Accounting, Consolidation, Accounts Payable, SAP, SEC filings, Hyperion Enterprise, Finance, Income Statement, Inventory Management, Financial Analysis, Leadership, ERP
Education
University of Colorado Denver 1999 — 2001
MS, Accounting
Minot State University 1989 — 1993
BS, Accounting
Central Collegiate 1985 — 1989
Cassandra Smothers's TeleTech Experience Developer/Graphic ArtistWeb Services, Inc.1999 - 2010
Job FLA Hp tech support at TeleTech
Industry Information Technology and Services
Experience
TeleTech Developer/Graphic ArtistWeb Services, Inc.1999 - 2010
Education
Everest College 2008 — 2010
Associates, Computer Information Science
Missouri State University 2007 — 2008
N/A, Psychology, Business Mgmt
TeleTech Developer/Graphic ArtistWeb Services, Inc.1999 - 2010
Education
Everest College 2008 — 2010
Associates, Computer Information Science
Missouri State University 2007 — 2008
N/A, Psychology, Business Mgmt
Kristin McHugh's TeleTech Experience June 2013 - May 2014
Job Customer Marketing Communications and Operations
Industry Computer Software
Experience
SAP May 2014 - Present
TeleTech June 2013 - May 2014
TeleTech October 2011 - June 2013
Asarch Dermatology 2010 - 2011
Mountain Living Magazine 2007 - 2010
Skills
Social Media Marketing, Marketing, Social Media, Advertising, Customer Service, Event Planning, Copywriting, Marketing Strategy, Public Speaking, Online Advertising, Blogging, Microsoft Office, Marketing Communications, Content Management, Event Management, Public Relations, Facebook, Adobe Creative Suite, Editing, Newsletters, Microsoft Excel, Publishing, Internal Communications
Education
Metropolitan State University of Denver 2002 — 2006
Bachelor of Arts (B.A.), Business Facilities Management
SAP May 2014 - Present
TeleTech June 2013 - May 2014
TeleTech October 2011 - June 2013
Asarch Dermatology 2010 - 2011
Mountain Living Magazine 2007 - 2010
Skills
Social Media Marketing, Marketing, Social Media, Advertising, Customer Service, Event Planning, Copywriting, Marketing Strategy, Public Speaking, Online Advertising, Blogging, Microsoft Office, Marketing Communications, Content Management, Event Management, Public Relations, Facebook, Adobe Creative Suite, Editing, Newsletters, Microsoft Excel, Publishing, Internal Communications
Education
Metropolitan State University of Denver 2002 — 2006
Bachelor of Arts (B.A.), Business Facilities Management
Andrea Sanders's TeleTech Experience May 2014 - Present
Job Service Delivery Manager at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech May 2014 - Present
TeleTech October 2010 - May 2014
TeleTech June 2010 - October 2010
TeleTech September 2009 - June 2010
Carlton Hospitality March 1996 - January 1998
Skills
Health Insurance, Sales, Customer Service, Call Centers, Workforce Management, Technical Support, Management, Customer Retention, Customer Experience, Customer Satisfaction, Training, BPO, Team Leadership, Vendor Management, Performance Management
Education
Missouri State University 1991 — 1995
Bachelors of Science, Hospitality and Restaurant Administration
TeleTech May 2014 - Present
TeleTech October 2010 - May 2014
TeleTech June 2010 - October 2010
TeleTech September 2009 - June 2010
Carlton Hospitality March 1996 - January 1998
Skills
Health Insurance, Sales, Customer Service, Call Centers, Workforce Management, Technical Support, Management, Customer Retention, Customer Experience, Customer Satisfaction, Training, BPO, Team Leadership, Vendor Management, Performance Management
Education
Missouri State University 1991 — 1995
Bachelors of Science, Hospitality and Restaurant Administration
Mary Jane Pantoñal's TeleTech Experience December 2006 - November 2007
Job TSR at Tigertel Communications
Industry Telecommunications
Experience
Tigertel Communications December 2007 - Present
TeleTech December 2006 - November 2007
Epson (Teleperformance) 2005 - 2006
Education
Mindanao State University 1993 — 1997
BS IR, International Relations
JBS Inc.
Tigertel Communications December 2007 - Present
TeleTech December 2006 - November 2007
Epson (Teleperformance) 2005 - 2006
Education
Mindanao State University 1993 — 1997
BS IR, International Relations
JBS Inc.
Alexandria Watterworth's TeleTech Experience March 2000 - August 2000
Job Recent College Graduate in Search of Career
Industry Health, Wellness and Fitness
Experience
Metropolitan State College of Denver StudentMetropolitan State College of Denver2008 - 2008
Teletech March 2000 - August 2000
Education
Metropolitan State University of Denver 2003 — 2009
Bachelor of the Arts, Psychology and Business Management
Metropolitan State College of Denver StudentMetropolitan State College of Denver2008 - 2008
Teletech March 2000 - August 2000
Education
Metropolitan State University of Denver 2003 — 2009
Bachelor of the Arts, Psychology and Business Management
Michelle Ott, CPSM's TeleTech Experience February 1996 - August 1997
Job Marketing Manager at JE Dunn Construction
Industry Construction
Experience
JE Dunn Construction October 2009 - Present
Michelle Ott Consulting May 2005 - October 2009
JE Dunn Construction August 2002 - April 2005
Burkett Design August 1997 - August 2002
TeleTech February 1996 - August 1997
Skills
Marketing, Proposal Writing, InDesign, Microsoft Office, Graphic Design, Submittals, Photoshop, Illustrator, Microsoft Word
Education
Metropolitan State University of Denver 1995 — 2001
BS, Management
JE Dunn Construction October 2009 - Present
Michelle Ott Consulting May 2005 - October 2009
JE Dunn Construction August 2002 - April 2005
Burkett Design August 1997 - August 2002
TeleTech February 1996 - August 1997
Skills
Marketing, Proposal Writing, InDesign, Microsoft Office, Graphic Design, Submittals, Photoshop, Illustrator, Microsoft Word
Education
Metropolitan State University of Denver 1995 — 2001
BS, Management
Susan Paige Lehtola's TeleTech Experience May 2011 - July 2011
Job Report Analyst/Developer
Industry Information Technology and Services
Experience
Robert Half Technology March 2013 - May 2013
Robert Half Technology November 2012 - January 2013
Insight Global June 2012 - July 2012
TeleTech May 2011 - July 2011
National Resource Center for Health and Safety in Child Care and Early Education January 2010 - May 2011
Ticketmaster Entertainment 2004 - 2009
Ticketmaster Entertainment 2001 - 2004
Ticketmaster Entertainment 1999 - 2001
Ticketmaster Entertainment 1998 - 1999
Ticketmaster Entertainment 1996 - 1998
Skills
MSOffice Suite (Excel,..., Business Objects XI, Crystal Reports, Brio 6.0, SQL Navigator, Emvolve Performance..., Ticketmaster..., Net Meeting, WebEx, LiveMeeting, Cute FTP, Kronos Workforce..., Google Docs, SQL, JDA, Proprietary Software, Microsoft Office, Outlook, Management, Software, Microsoft Excel
Education
Metropolitan State University of Denver
BS, Computer Information Systems
Middle Tennessee State University
BBA, Business Administration, Minors in Management and Art
Robert Half Technology March 2013 - May 2013
Robert Half Technology November 2012 - January 2013
Insight Global June 2012 - July 2012
TeleTech May 2011 - July 2011
National Resource Center for Health and Safety in Child Care and Early Education January 2010 - May 2011
Ticketmaster Entertainment 2004 - 2009
Ticketmaster Entertainment 2001 - 2004
Ticketmaster Entertainment 1999 - 2001
Ticketmaster Entertainment 1998 - 1999
Ticketmaster Entertainment 1996 - 1998
Skills
MSOffice Suite (Excel,..., Business Objects XI, Crystal Reports, Brio 6.0, SQL Navigator, Emvolve Performance..., Ticketmaster..., Net Meeting, WebEx, LiveMeeting, Cute FTP, Kronos Workforce..., Google Docs, SQL, JDA, Proprietary Software, Microsoft Office, Outlook, Management, Software, Microsoft Excel
Education
Metropolitan State University of Denver
BS, Computer Information Systems
Middle Tennessee State University
BBA, Business Administration, Minors in Management and Art
Tamara Bartlett's TeleTech Experience November 2012 - Present
Job Service Delivery Director at Teletech
Industry Outsourcing/Offshoring
Experience
Teletech November 2012 - Present
Teletech January 2012 - February 2013
TeleTech 2007 - 2012
Skills
Call Center, Service Delivery, Workforce Management, BPO, Transition Management, Customer Experience, Process Improvement, Call Centers, Sla, Contact Centers, Performance Management, Offshoring, Employee Engagement, Management, Vendor Management, Training, Program Management, Outsourcing
Education
Lawrence College 1997 — 1999
IT Diploma, IT
Memorial University of Newfoundland 1989 — 1997
Bachelor of Arts, History/Sociology
Memorial University of Newfoundland 1989 — 1996
Bachelor's degree, Social Sciences
Teletech November 2012 - Present
Teletech January 2012 - February 2013
TeleTech 2007 - 2012
Skills
Call Center, Service Delivery, Workforce Management, BPO, Transition Management, Customer Experience, Process Improvement, Call Centers, Sla, Contact Centers, Performance Management, Offshoring, Employee Engagement, Management, Vendor Management, Training, Program Management, Outsourcing
Education
Lawrence College 1997 — 1999
IT Diploma, IT
Memorial University of Newfoundland 1989 — 1997
Bachelor of Arts, History/Sociology
Memorial University of Newfoundland 1989 — 1996
Bachelor's degree, Social Sciences
Keena Hall's TeleTech Experience November 2013 - October 2014
Job Web Designer
Industry Information Technology and Services
Experience
TeleTech November 2013 - October 2014
Mission Critical Solutions of Tampa July 2012 - September 2012
Recruitment and Training Program of Mississippi, Inc. March 2006 - June 2011
Client Logic November 2004 - May 2005
Skills
C++/C# Programming, HTML + CSS, Photoshop, .Net Programming, Visual Basic, Network Architecture, Network Design, Troubleshooting
Education
Kaplan University 2008 — 2011
Bachelors of Science, Information Technology
Mississippi State University 2004 — 2007
Electrical and Electronics Engineering
TeleTech November 2013 - October 2014
Mission Critical Solutions of Tampa July 2012 - September 2012
Recruitment and Training Program of Mississippi, Inc. March 2006 - June 2011
Client Logic November 2004 - May 2005
Skills
C++/C# Programming, HTML + CSS, Photoshop, .Net Programming, Visual Basic, Network Architecture, Network Design, Troubleshooting
Education
Kaplan University 2008 — 2011
Bachelors of Science, Information Technology
Mississippi State University 2004 — 2007
Electrical and Electronics Engineering
Dale Underwood's TeleTech Experience February 2011 - July 2013
Job Customer Service Agent
Industry Consumer Services
Experience
T-Mobile August 2013 - February 2014
TeleTech February 2011 - July 2013
Christenson Transportation, Inc. July 2007 - June 2010
Skills
IEX, Avaya, Customer Service, Call Center, System Administration, Escalation, Customer Service..., Customer Satisfaction, Team Building, Recruiting, Contact Centers, Performance Management, Contact Center..., Service Delivery, Windows 7, Training, XP, Customer Experience, Operations Management, Team Leadership, Teamwork, Customer Support, Customer Retention, Active Directory, Call Centers, Telecommunications, Help Desk Support, Sla, Telephone Skills, Process Improvement, PowerPoint, BPO, Lotus Notes, Call Center Development, CRM, Software Documentation, Data Entry, Contact Center..., Computer Hardware, Microsoft Word, Workforce Management, Coaching, Technical Support, Microsoft Excel, Troubleshooting, Customer Service..., Team Management, Time Management, Sales, Inbound Marketing
Education
Missouri State University 2001 — 2007
Master of Business Administration (MBA), Logistics, Materials, and Supply Chain Management
T-Mobile August 2013 - February 2014
TeleTech February 2011 - July 2013
Christenson Transportation, Inc. July 2007 - June 2010
Skills
IEX, Avaya, Customer Service, Call Center, System Administration, Escalation, Customer Service..., Customer Satisfaction, Team Building, Recruiting, Contact Centers, Performance Management, Contact Center..., Service Delivery, Windows 7, Training, XP, Customer Experience, Operations Management, Team Leadership, Teamwork, Customer Support, Customer Retention, Active Directory, Call Centers, Telecommunications, Help Desk Support, Sla, Telephone Skills, Process Improvement, PowerPoint, BPO, Lotus Notes, Call Center Development, CRM, Software Documentation, Data Entry, Contact Center..., Computer Hardware, Microsoft Word, Workforce Management, Coaching, Technical Support, Microsoft Excel, Troubleshooting, Customer Service..., Team Management, Time Management, Sales, Inbound Marketing
Education
Missouri State University 2001 — 2007
Master of Business Administration (MBA), Logistics, Materials, and Supply Chain Management
Terria Wright's TeleTech Experience January 2015 - Present
Job Educator
Industry Education Management
Experience
TeleTech January 2015 - Present
Skills
Higher Education, Teaching, Staff Development, Educational Technology, Educational Leadership, Classroom, Tutoring, Adult Education, E-Learning, Research
Education
University of Alabama at Birmingham 2002 — 2008
Class AA, Educational Administrator, Grades P-12, Administration
University of Alabama at Birmingham 2000 — 2002
Class A, Collaborative Special Education Teacher, Grades 6-12, Special Education, 6-12
Miles College 1996 — 1998
Secondary Language Arts Education, Education, 6-12
Carver High 1986 — 1989
College Preparatory
TeleTech January 2015 - Present
Skills
Higher Education, Teaching, Staff Development, Educational Technology, Educational Leadership, Classroom, Tutoring, Adult Education, E-Learning, Research
Education
University of Alabama at Birmingham 2002 — 2008
Class AA, Educational Administrator, Grades P-12, Administration
University of Alabama at Birmingham 2000 — 2002
Class A, Collaborative Special Education Teacher, Grades 6-12, Special Education, 6-12
Miles College 1996 — 1998
Secondary Language Arts Education, Education, 6-12
Carver High 1986 — 1989
College Preparatory
Sydney Foster's TeleTech Experience July 2013 - July 2014
Job Colorado Insurance Producer for property & casualty, accident & health, and life
Industry Insurance
Experience
Allstate August 2014 - Present
Sydie Sweets LLC October 2012 - August 2014
TeleTech July 2013 - July 2014
Jensen Tax Services March 2013 - May 2013
Batter Up Cakes May 2012 - August 2012
WSC Small Business Institute January 2011 - May 2011
Kroger 2010 - 2011
Western State College of Colorado August 2009 - October 2010
Skills
Customer Service, Cake Decorating, Accounting, Typing, Tax Accounting, Management, Goal Oriented, Organization, Food Safety, Safety, Small Business, Public Speaking, Inventory, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Applications, Communication Skills, English, Team Leadership, Life Insurance, Health Insurance, Property & Casualty..., Banking, Software Troubleshooting, Leadership, Training, Sales
Education
Western State College 2009 — 2011
Bachelor of Arts (B.A.), Business Administration; Entrepreurial Emphasis; Accounting Minor
Metropolitan State College of Denver 2007 — 2009
general studies
Allstate August 2014 - Present
Sydie Sweets LLC October 2012 - August 2014
TeleTech July 2013 - July 2014
Jensen Tax Services March 2013 - May 2013
Batter Up Cakes May 2012 - August 2012
WSC Small Business Institute January 2011 - May 2011
Kroger 2010 - 2011
Western State College of Colorado August 2009 - October 2010
Skills
Customer Service, Cake Decorating, Accounting, Typing, Tax Accounting, Management, Goal Oriented, Organization, Food Safety, Safety, Small Business, Public Speaking, Inventory, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Applications, Communication Skills, English, Team Leadership, Life Insurance, Health Insurance, Property & Casualty..., Banking, Software Troubleshooting, Leadership, Training, Sales
Education
Western State College 2009 — 2011
Bachelor of Arts (B.A.), Business Administration; Entrepreurial Emphasis; Accounting Minor
Metropolitan State College of Denver 2007 — 2009
general studies
Dennise Ridinger's TeleTech Experience December 2012 - April 2015
Job Voulnteer at Pathways UMC
Industry Public Relations and Communications
Experience
Pathways UMC 1990 - Present
TeleTech December 2012 - April 2015
Nursefinders September 2002 - September 2012
Skills
Customer Service, Public Speaking, Sales, Volunteering, Product Marketing, Human Resources, Public Relations, Project Management, Microsoft Office, Marketing Strategy, Social Media, Applicant Tracking...
Education
Southwest Missouri State University
Bachelor's degree, Communications
Pathways UMC 1990 - Present
TeleTech December 2012 - April 2015
Nursefinders September 2002 - September 2012
Skills
Customer Service, Public Speaking, Sales, Volunteering, Product Marketing, Human Resources, Public Relations, Project Management, Microsoft Office, Marketing Strategy, Social Media, Applicant Tracking...
Education
Southwest Missouri State University
Bachelor's degree, Communications
Patrick McFarland's TeleTech Experience March 2008 - October 2010
Job User Support Specialist II at Herschend Family Entertainment
Industry Entertainment
Experience
Herschend Family Entertainment October 2010 - Present
TeleTech March 2008 - October 2010
TechSystems Professional Services June 2007 - September 2007
Skills
CompTIA A+ Certification, Microsoft Office, Computer Repair, Computer Hardware, Micros, Windows 7, Windows XP Pro, iPad, iPhone, iPhone Support, Mac OS X, MacBook Pro, Technical Support, A+ Certified, Network Administration, OS X, Hardware, Customer Service, Customer Satisfaction, Active Directory, Networking, Troubleshooting, Operating Systems, Software Installation, XP, Computer Maintenance, Help Desk Support, Windows
Education
Missouri State University 2002 — 2007
Bachelor of Arts (B.A.), Computer and Information Sciences and Support Services
Herschend Family Entertainment October 2010 - Present
TeleTech March 2008 - October 2010
TechSystems Professional Services June 2007 - September 2007
Skills
CompTIA A+ Certification, Microsoft Office, Computer Repair, Computer Hardware, Micros, Windows 7, Windows XP Pro, iPad, iPhone, iPhone Support, Mac OS X, MacBook Pro, Technical Support, A+ Certified, Network Administration, OS X, Hardware, Customer Service, Customer Satisfaction, Active Directory, Networking, Troubleshooting, Operating Systems, Software Installation, XP, Computer Maintenance, Help Desk Support, Windows
Education
Missouri State University 2002 — 2007
Bachelor of Arts (B.A.), Computer and Information Sciences and Support Services
Karla Picon's TeleTech Experience May 2011 - September 2012
Job Commercial Manager at GAMAA S.A de C.V.
Industry Plastics
Experience
GAMAA S.A de C.V. September 2012 - Present
TeleTech May 2011 - September 2012
TeleTech May 2010 - May 2011
Skills
Plastics, New Business Development, Negotiation, Sales Management, Polymers, Product Development, Business Strategy, Manufacturing, Key Account Management, Procurement, Contract Negotiation, Supply Chain Management
Education
UnAD Mexico 2012 — 2016
Bachelor of Engineering (BE), Computer Software Engineering
Mesa Community College 2007 — 2008
Bachelor of Business Administration (BBA), Business Administration and Management, General
GAMAA S.A de C.V. September 2012 - Present
TeleTech May 2011 - September 2012
TeleTech May 2010 - May 2011
Skills
Plastics, New Business Development, Negotiation, Sales Management, Polymers, Product Development, Business Strategy, Manufacturing, Key Account Management, Procurement, Contract Negotiation, Supply Chain Management
Education
UnAD Mexico 2012 — 2016
Bachelor of Engineering (BE), Computer Software Engineering
Mesa Community College 2007 — 2008
Bachelor of Business Administration (BBA), Business Administration and Management, General
Brad Jackman's TeleTech Experience 2008 - 2012
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Teletech Inc. 2008 - 2012
TeleTech 2008 - 2012
Education
Southwest Missouri State University 1991 — 1993
Logan-Rogersville High School 1986 — 1990
Teletech Inc. 2008 - 2012
TeleTech 2008 - 2012
Education
Southwest Missouri State University 1991 — 1993
Logan-Rogersville High School 1986 — 1990
Deb Dubberly's TeleTech Experience March 2009 - January 2010
Job Customer Service / Sales and Marketing
Industry Electrical/Electronic Manufacturing
Experience
Orient Display (USA) Corporation September 2010 - Present
TeleTech March 2009 - January 2010
Xlibris January 2008 - March 2009
Steniel Manufacturing Corporation - Treasure Packaging November 2002 - December 2007
Skills
Sales Operations, Customer Service, Business Development, Sales Presentations, Direct Sales, Cold Calling, Training, Marketing, Call Centers, Sales, CRM, Salesforce.com, B2B Marketing, HTML, Constant Contact, Web Design, Account Management, Product Development, New Business Development
Education
Mindanao State University 1998 — 2002
Bachelor's Degree
Mindanao State University
Bachelor of Science (B.S.)
Orient Display (USA) Corporation September 2010 - Present
TeleTech March 2009 - January 2010
Xlibris January 2008 - March 2009
Steniel Manufacturing Corporation - Treasure Packaging November 2002 - December 2007
Skills
Sales Operations, Customer Service, Business Development, Sales Presentations, Direct Sales, Cold Calling, Training, Marketing, Call Centers, Sales, CRM, Salesforce.com, B2B Marketing, HTML, Constant Contact, Web Design, Account Management, Product Development, New Business Development
Education
Mindanao State University 1998 — 2002
Bachelor's Degree
Mindanao State University
Bachelor of Science (B.S.)
Rae'Andrea Williams's TeleTech Experience November 2005 - February 2006
Job Attended Virginia CollegeBirmingham
Industry Computer Networking
Experience
Teletech November 2005 - February 2006
TeleTech September 2005 - November 2005
Education
Virginia College-Birmingham 2011 — 2013
Associate of Applied Science, Network Engineering
Miles College 2005 — 2006
none, Mathematics
Teletech November 2005 - February 2006
TeleTech September 2005 - November 2005
Education
Virginia College-Birmingham 2011 — 2013
Associate of Applied Science, Network Engineering
Miles College 2005 — 2006
none, Mathematics
MONICA OATES's TeleTech Experience October 2006 - October 2008
Job Loan Specialist at Regions Bank
Industry Banking
Experience
Regions Bank October 2008 - Present
Teletech October 2006 - October 2008
Education
Miles College 2002 — 2010
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
Regions Bank October 2008 - Present
Teletech October 2006 - October 2008
Education
Miles College 2002 — 2010
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
Matt Combes's TeleTech Experience March 2013 - March 2014
Job Administrative Assistant at International Association of Fairs and Expositions
Industry Nonprofit Organization Management
Experience
International Association of Fairs and Expositions March 2014 - Present
TeleTech March 2013 - March 2014
Hotels.com September 2002 - March 2011
Skills
Customer Satisfaction, Customer Service, Creative Writing, Call Centers, Outlook, Training, Computers, Communication
Education
Missouri State University 1999 — 2000
Elementary Education and Teaching
Kickapoo High School 1994 — 1998
High School Diploma, General Studies
International Association of Fairs and Expositions March 2014 - Present
TeleTech March 2013 - March 2014
Hotels.com September 2002 - March 2011
Skills
Customer Satisfaction, Customer Service, Creative Writing, Call Centers, Outlook, Training, Computers, Communication
Education
Missouri State University 1999 — 2000
Elementary Education and Teaching
Kickapoo High School 1994 — 1998
High School Diploma, General Studies
Adrianna Jones's TeleTech Experience December 2012 - February 2013
Job Patient Access Representative at Mercy
Industry Hospital & Health Care
Experience
Mercy March 2013 - Present
TeleTech December 2012 - February 2013
Reliable Imports and RV's August 2011 - July 2012
RadioShack March 2010 - August 2011
Gordmans August 2005 - November 2006
Skills
Insurance, Medical Billing, Payment Services, Business Process, Medical Education, Medical Terminology, Medicare, Medicaid, Computer Proficiency, Computer Maintenance, Office Administration, Patient Education, Healthcare Reimbursement, Healthcare Management, Multi-line Phone, Confidential Documents, Medical Staff..., Medical Coding, Direct Sales, Short Sales, Quality Patient Care, Retail Sales, Depository Operations, Healthcare Industry, Online Retail, Web Chat, New Business Development, High Level Of Accuracy, Complaince, Inventory Management, Employee Training, HIPAA, Management, Customer Service, Healthcare, Sales, Hospitals
Education
Ozarks Technical Community College 2014 — 2016
Associate of Science (A.S.), Biology, General, 3.56
Missouri State University
Biology, General
Mercy March 2013 - Present
TeleTech December 2012 - February 2013
Reliable Imports and RV's August 2011 - July 2012
RadioShack March 2010 - August 2011
Gordmans August 2005 - November 2006
Skills
Insurance, Medical Billing, Payment Services, Business Process, Medical Education, Medical Terminology, Medicare, Medicaid, Computer Proficiency, Computer Maintenance, Office Administration, Patient Education, Healthcare Reimbursement, Healthcare Management, Multi-line Phone, Confidential Documents, Medical Staff..., Medical Coding, Direct Sales, Short Sales, Quality Patient Care, Retail Sales, Depository Operations, Healthcare Industry, Online Retail, Web Chat, New Business Development, High Level Of Accuracy, Complaince, Inventory Management, Employee Training, HIPAA, Management, Customer Service, Healthcare, Sales, Hospitals
Education
Ozarks Technical Community College 2014 — 2016
Associate of Science (A.S.), Biology, General, 3.56
Missouri State University
Biology, General
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc