TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
TeleTech List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TeleTech. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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3,388 TeleTech employees in database. Find out everything there's to know about TeleTech employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
TeleTech Employees
Employee
Years
Job
Industry
Dionne McKenzie Dionne McKenzie's TeleTech Experience May 2010 - August 2011
Job Georgia Tech Office of International Education Peer Advisor
Industry Medical Devices
Experience
Georgia Institute of Technology May 2015 - Present
Centro de Atención Primaria Juan XXIII January 2015 - April 2015
Georgia Tech Athletic Association August 2014 - December 2014
United Way of Greater Atlanta 2014 - June 2014
TeleTech May 2010 - August 2011
Skills
Team Leadership, Technical Presentations, Technical Writing, Science Journalism, Nonprofit Consulting, MRI, Animal Surgery, Recombinant DNA, Confocal Microscopy, Flow Cytometry, Pymol, DNAStar, Image Pro, Microsoft Office, Customer Service, Engineering, Public Speaking, Research, SolidWorks, Data Analysis, Leadership, Matlab, Microsoft Excel, Microsoft Word, PowerPoint, Social Media, Spanish, Teamwork, Time Management, Tutoring
Education
Georgia Institute of Technology 2012 — 2016
Bachelor's Degree, Biomedical Engineering
Pontificia Universidad Católica Madre y Maestra
Georgia Institute of Technology May 2015 - Present
Centro de Atención Primaria Juan XXIII January 2015 - April 2015
Georgia Tech Athletic Association August 2014 - December 2014
United Way of Greater Atlanta 2014 - June 2014
TeleTech May 2010 - August 2011
Skills
Team Leadership, Technical Presentations, Technical Writing, Science Journalism, Nonprofit Consulting, MRI, Animal Surgery, Recombinant DNA, Confocal Microscopy, Flow Cytometry, Pymol, DNAStar, Image Pro, Microsoft Office, Customer Service, Engineering, Public Speaking, Research, SolidWorks, Data Analysis, Leadership, Matlab, Microsoft Excel, Microsoft Word, PowerPoint, Social Media, Spanish, Teamwork, Time Management, Tutoring
Education
Georgia Institute of Technology 2012 — 2016
Bachelor's Degree, Biomedical Engineering
Pontificia Universidad Católica Madre y Maestra
Ilsia Nuhung's TeleTech Experience August 2014 - April 2015
Job Employment Center Manager at St. Bernards Healthcare
Industry Human Resources
Experience
St. Bernards Healthcare March 2015 - Present
Nerium International October 2013 - Present
TeleTech August 2014 - April 2015
StarTek October 2011 - August 2014
Staffmark April 2007 - October 2011
The Jonesboro Sun December 2002 - April 2007
Dillard's 1998 - 2003
Skills
Recruitment/Retention, Recruitment Advertising, Profiles, Organisational Skills, Market Research, Market Planning, Marketing Strategy, FMLA, Employment Law, Employee Benefits, Employee Management, Employee/Labor Relations, Immigration Law, Workers Compensation, Unemployment Claims, Advertising, Sales Management, Retail Management, Community Relations, Community Outreach, Organizational..., Spanish, English, Personal Development, Personal Training, Outsourcing, Temporary Staffing, Staff Planning, Hiring, Interviewing, Employee Relations, Performance Management, Customer Service, Coaching, Team Building, Onboarding, Budgeting, Fundraising, Call Center, Public Relations, Employee Engagement, Promotions, Customer Relations, Applicant Tracking..., Community Development, Customer Satisfaction, Employee Training, Interviews, Leadership, New Hire Orientations
Education
Harding University 1988 — 1992
Bachelors Degree, Marketing - Marketing Research
Universidad Centroamericana 'José Simeón Cañas' 1987 — 1988
Architecture, Basic principles of Architecture
Liceo Cristiano Rev Juan Bueno 1984 — 1986
High School Diploma, Mathematics and Physics
St. Bernards Healthcare March 2015 - Present
Nerium International October 2013 - Present
TeleTech August 2014 - April 2015
StarTek October 2011 - August 2014
Staffmark April 2007 - October 2011
The Jonesboro Sun December 2002 - April 2007
Dillard's 1998 - 2003
Skills
Recruitment/Retention, Recruitment Advertising, Profiles, Organisational Skills, Market Research, Market Planning, Marketing Strategy, FMLA, Employment Law, Employee Benefits, Employee Management, Employee/Labor Relations, Immigration Law, Workers Compensation, Unemployment Claims, Advertising, Sales Management, Retail Management, Community Relations, Community Outreach, Organizational..., Spanish, English, Personal Development, Personal Training, Outsourcing, Temporary Staffing, Staff Planning, Hiring, Interviewing, Employee Relations, Performance Management, Customer Service, Coaching, Team Building, Onboarding, Budgeting, Fundraising, Call Center, Public Relations, Employee Engagement, Promotions, Customer Relations, Applicant Tracking..., Community Development, Customer Satisfaction, Employee Training, Interviews, Leadership, New Hire Orientations
Education
Harding University 1988 — 1992
Bachelors Degree, Marketing - Marketing Research
Universidad Centroamericana 'José Simeón Cañas' 1987 — 1988
Architecture, Basic principles of Architecture
Liceo Cristiano Rev Juan Bueno 1984 — 1986
High School Diploma, Mathematics and Physics
Jerry Toppa's TeleTech Experience June 2012 - July 2013
Job Seeking Security
Industry Construction
Experience
Safelite AutoGlass September 2014 - Present
AZ PRO Signs October 2013 - April 2014
Trio Precision August 2013 - September 2013
Teletech June 2012 - July 2013
Alpine Access- Microsoft Xbox Program February 2011 - June 2012
Universal Protective Services January 2010 - December 2010
ABM Security November 2007 - January 2010
AT Systems 2004 - 2004
Valley Protective Services 2004 - 2004
Toor Chevron 2003 - 2003
Skills
typing, customer service, technical support, Security, Chair Massage, Therapeutic Massage, Video Games, Creative Writing, Proofreading, Xbox 360, Xbox, Playstation, Telephone Skills, Technical Support, First Aid, Customer Service
Education
Arizona School of Massage Therapy 2005 — 2005
Certificate, Therapeutic Massage
Glendale Community College 2002 — 2003
None, yet, General
Rio Salado College 1999 — 1999
Corrections Officer Certificate, Criminal Justice and Corrections
Kenai Central High School 1991 — 1993
Diploma, General
Thunderbird High School 1990 — 1991
none, general
Greenway High School 1989 — 1990
none, General
Palo Verde Junior High School 1987 — 1989
Junior High School, General
Soldotna Junior High School 1987 — 1987
none, General
Redoubt Elementary School 1984 — 1987
Elementary School, General
Soldotna Elementary School 1984 — 1984
None, General
Safelite AutoGlass September 2014 - Present
AZ PRO Signs October 2013 - April 2014
Trio Precision August 2013 - September 2013
Teletech June 2012 - July 2013
Alpine Access- Microsoft Xbox Program February 2011 - June 2012
Universal Protective Services January 2010 - December 2010
ABM Security November 2007 - January 2010
AT Systems 2004 - 2004
Valley Protective Services 2004 - 2004
Toor Chevron 2003 - 2003
Skills
typing, customer service, technical support, Security, Chair Massage, Therapeutic Massage, Video Games, Creative Writing, Proofreading, Xbox 360, Xbox, Playstation, Telephone Skills, Technical Support, First Aid, Customer Service
Education
Arizona School of Massage Therapy 2005 — 2005
Certificate, Therapeutic Massage
Glendale Community College 2002 — 2003
None, yet, General
Rio Salado College 1999 — 1999
Corrections Officer Certificate, Criminal Justice and Corrections
Kenai Central High School 1991 — 1993
Diploma, General
Thunderbird High School 1990 — 1991
none, general
Greenway High School 1989 — 1990
none, General
Palo Verde Junior High School 1987 — 1989
Junior High School, General
Soldotna Junior High School 1987 — 1987
none, General
Redoubt Elementary School 1984 — 1987
Elementary School, General
Soldotna Elementary School 1984 — 1984
None, General
Michelle Gerrard Michelle Gerrard's TeleTech Experience August 2011 - Present
Job EPIC Super Enduser at Wellstar Health System
Industry Hospital & Health Care
Experience
Grady Health System April 2014 - Present
Wellstar Health System February 2014 - Present
Teletech August 2011 - Present
IBM March 2000 - June 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking
Education
Grady School of Radiologic Technology 2011 — 2013
Certificate, Diagnostic Radiology
Georgia Perimeter College 2009 — 2014
Associate of Science (A.S.), Science - Radiology
Grady Health System April 2014 - Present
Wellstar Health System February 2014 - Present
Teletech August 2011 - Present
IBM March 2000 - June 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking
Education
Grady School of Radiologic Technology 2011 — 2013
Certificate, Diagnostic Radiology
Georgia Perimeter College 2009 — 2014
Associate of Science (A.S.), Science - Radiology
Alicia Douglas Alicia Douglas's TeleTech Experience November 2013 - Present
Job Product Support Agent at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech November 2013 - Present
Bill Marinella Casting Co. March 2011 - March 2013
ignition inc. December 2010 - May 2012
Skills
Social Media Marketing, Marketing, Product Marketing, Recruitment Advertising, Talent Scouting, Sales, Direct Sales, Photography, Photoshop, Digital Photography, Event Photography, Portrait Photography, Video Editing, Image Editing, Creative Writing, Clerical Skills, Customer Service, Offshore Outsourcing
Education
Georgia Perimeter College 2013 — 2015
Associate of Arts (AA), Film/Cinema/Video Studies
Tennessee State University 2005 — 2006
Psychology
TeleTech November 2013 - Present
Bill Marinella Casting Co. March 2011 - March 2013
ignition inc. December 2010 - May 2012
Skills
Social Media Marketing, Marketing, Product Marketing, Recruitment Advertising, Talent Scouting, Sales, Direct Sales, Photography, Photoshop, Digital Photography, Event Photography, Portrait Photography, Video Editing, Image Editing, Creative Writing, Clerical Skills, Customer Service, Offshore Outsourcing
Education
Georgia Perimeter College 2013 — 2015
Associate of Arts (AA), Film/Cinema/Video Studies
Tennessee State University 2005 — 2006
Psychology
Celine Printz's TeleTech Experience October 2004 - August 2005
Job Experienced Professional
Industry Information Services
Experience
Clinical Laboratory Partners September 2013 - Present
Verizon Wireless April 2008 - September 2013
T-Mobile August 2005 - April 2008
Teletech October 2004 - August 2005
Skills
Customer Service, Cash Management, Account Management, Sales, Customer Satisfaction, Customer Retention, Microsoft Word, Microsoft Office
Education
Holyoke Community College 2000 — 2002
Professional Customer Service Representative Certificate, Business Administration and Management, General
East Longmeadow High School 1995 — 1999
Diploma, General Studies
Clinical Laboratory Partners September 2013 - Present
Verizon Wireless April 2008 - September 2013
T-Mobile August 2005 - April 2008
Teletech October 2004 - August 2005
Skills
Customer Service, Cash Management, Account Management, Sales, Customer Satisfaction, Customer Retention, Microsoft Word, Microsoft Office
Education
Holyoke Community College 2000 — 2002
Professional Customer Service Representative Certificate, Business Administration and Management, General
East Longmeadow High School 1995 — 1999
Diploma, General Studies
Alexis Marshall Alexis Marshall's TeleTech Experience October 2013 - December 2014
Job Outbound Sales Consultant
Industry Writing and Editing
Experience
Self Employed January 2011 - Present
Dialog Direct April 2015 - May 2015
TeleTech October 2013 - December 2014
Mastronardi Produce May 2012 - March 2013
Avon April 2012 - July 2012
Technicolor August 2011 - November 2011
Oakland Community College September 2008 - March 2009
Levy Restaurants October 2005 - February 2006
Skills
Customer Service, Proofreading, Editing, Creative Writing, Copy Editing, Publishing, Typing, Microsoft Word, Microsoft Excel, PowerPoint, Cashiering, Literary Criticism, Journalism, Newsletters
Education
Southern New Hampshire University 2014 — 2016
Bachelor's degree, Environmental Science
Henry Ford Community College 2010 — 2013
Graphic Design
Self Employed January 2011 - Present
Dialog Direct April 2015 - May 2015
TeleTech October 2013 - December 2014
Mastronardi Produce May 2012 - March 2013
Avon April 2012 - July 2012
Technicolor August 2011 - November 2011
Oakland Community College September 2008 - March 2009
Levy Restaurants October 2005 - February 2006
Skills
Customer Service, Proofreading, Editing, Creative Writing, Copy Editing, Publishing, Typing, Microsoft Word, Microsoft Excel, PowerPoint, Cashiering, Literary Criticism, Journalism, Newsletters
Education
Southern New Hampshire University 2014 — 2016
Bachelor's degree, Environmental Science
Henry Ford Community College 2010 — 2013
Graphic Design
Joycelyn Morris Joycelyn Morris's TeleTech Experience October 2012 - Present
Job Tech Support at Teletech
Industry Banking
Experience
TeleTech October 2012 - Present
Bank of America May 2006 - Present
Education
Spelman College
Psychology
Georgia Perimeter College
Pyschology, Social Work
TeleTech October 2012 - Present
Bank of America May 2006 - Present
Education
Spelman College
Psychology
Georgia Perimeter College
Pyschology, Social Work
Dwight Byrd's TeleTech Experience January 2005 - December 2010
Job CoChair of the Business Educator Alliance (BEA at Greater Stockton Chamber of Commerce
Industry Human Resources
Experience
Greater Stockton Chamber of Commerce August 2013 - Present
Heald College May 2011 - Present
American Custom Private Security, Inc. January 2011 - Present
Heald College 2011 - 2015
TeleTech January 2005 - December 2010
Skills
Applicant Tracking..., Talent Acquisition, Taleo, Recruiting, Employee Relations, Onboarding, Resume Writing, Human Resources, HRIS, Talent Management, Performance Management, Technical Recruiting, New Hire Orientations, College Recruiting, Deferred Compensation, Time Management, Team Management, Social Networking, Permanent Placement, Sourcing, Internet Recruiting, Management, Career Development, Career Counseling, Strategy, Leadership
Education
University of Phoenix 2009 — 2012
Bachelor of Science (B.S.), Business Administration, Management and Operations
Heald College
Human Resources Management/Personnel Administration, General
Greater Stockton Chamber of Commerce August 2013 - Present
Heald College May 2011 - Present
American Custom Private Security, Inc. January 2011 - Present
Heald College 2011 - 2015
TeleTech January 2005 - December 2010
Skills
Applicant Tracking..., Talent Acquisition, Taleo, Recruiting, Employee Relations, Onboarding, Resume Writing, Human Resources, HRIS, Talent Management, Performance Management, Technical Recruiting, New Hire Orientations, College Recruiting, Deferred Compensation, Time Management, Team Management, Social Networking, Permanent Placement, Sourcing, Internet Recruiting, Management, Career Development, Career Counseling, Strategy, Leadership
Education
University of Phoenix 2009 — 2012
Bachelor of Science (B.S.), Business Administration, Management and Operations
Heald College
Human Resources Management/Personnel Administration, General
Houston Black Houston Black's TeleTech Experience March 2011 - November 2011
Job Experienced Account Executive
Industry Online Media
Experience
Direct Energy 2014 - Present
GannettLocal December 2012 - 2013
Verizon Wireless, Cellular Plus January 2012 - December 2012
TeleTech March 2011 - November 2011
Stream Global Services June 2009 - January 2011
Midway Chevrolet February 2007 - July 2008
Discover Financial Services August 2005 - February 2007
Skills
Sales, Customer Service, Salesforce.com, Selling, Negotiation, Marketing, Social Media Marketing, Social Media, Account Management, Email Marketing, Marketing Strategy, Lead Generation, Marketing Communications, Social Networking, Microsoft Office, Online Advertising, Event Planning, Direct Marketing, Digital Marketing, Online Marketing, Insurance, Microsoft Excel, Direct Sales, Cold Calling, Customer Satisfaction, CRM, B2B, Facebook, Sales Presentations
Education
Conservatory of Recording Arts & Sciences 2007 — 2008
Certificate of Completion, Audio Engineering
Glendale Community College 2006 — 2007
Psychology
Direct Energy 2014 - Present
GannettLocal December 2012 - 2013
Verizon Wireless, Cellular Plus January 2012 - December 2012
TeleTech March 2011 - November 2011
Stream Global Services June 2009 - January 2011
Midway Chevrolet February 2007 - July 2008
Discover Financial Services August 2005 - February 2007
Skills
Sales, Customer Service, Salesforce.com, Selling, Negotiation, Marketing, Social Media Marketing, Social Media, Account Management, Email Marketing, Marketing Strategy, Lead Generation, Marketing Communications, Social Networking, Microsoft Office, Online Advertising, Event Planning, Direct Marketing, Digital Marketing, Online Marketing, Insurance, Microsoft Excel, Direct Sales, Cold Calling, Customer Satisfaction, CRM, B2B, Facebook, Sales Presentations
Education
Conservatory of Recording Arts & Sciences 2007 — 2008
Certificate of Completion, Audio Engineering
Glendale Community College 2006 — 2007
Psychology
Celeste Fickling's TeleTech Experience September 2004 - December 2010
Job Banking Specialist at TD
Industry
Experience
TD August 2012 - Present
Perceptis November 2011 - August 2012
TeleTech September 2004 - December 2010
Skills
Windows, English, Customer Service, Outlook, PowerPoint, Strategic Planning, Research, Microsoft Office, HTML, Public Speaking, Photoshop, Microsoft Word, Teaching, Microsoft Excel
Education
James F. Byrnes High School 1999 — 2013
Greenville Technical College
Registered Nursing/Registered Nurse
TD August 2012 - Present
Perceptis November 2011 - August 2012
TeleTech September 2004 - December 2010
Skills
Windows, English, Customer Service, Outlook, PowerPoint, Strategic Planning, Research, Microsoft Office, HTML, Public Speaking, Photoshop, Microsoft Word, Teaching, Microsoft Excel
Education
James F. Byrnes High School 1999 — 2013
Greenville Technical College
Registered Nursing/Registered Nurse
Matthew Farson's TeleTech Experience October 2011 - August 2014
Job Retired Operations Specialist Chief Petty Officer
Industry Computer Hardware
Experience
Teletech October 2011 - August 2014
Naval Operational Support Command Tampa March 2011 - September 2011
U.S. Forces Afghanistan April 2008 - February 2011
CSCS Dam Neck, Va June 2004 - February 2008
Iraq Deployment January 2007 - July 2007
US Navy December 1994 - December 2006
USS NASSAU(LHA-4) October 2000 - September 2004
CINCLANTFLT May 1997 - November 1999
USNS STAWART April 1996 - April 1997
USS AMERICA(CV-66) March 1992 - March 1996
Skills
DoD, Network Security, Information Technology, Information Assurance, Human Resources, Windows, Defense, Military, Military Experience, Security Clearance, Top Secret, Navy, Command, Training, Leadership, Logistics, Radar, Readiness, Team Building, Troubleshooting, Government, Emergency Management, National Security, SharePoint, Intelligence, Operational Planning, Security, Computer Security, Military Operations, Management, Force Protection, Security+, Program Management, Tactics, Computer Hardware
Education
Grantham University 2007 — 2015
Computer Science
Teletech October 2011 - August 2014
Naval Operational Support Command Tampa March 2011 - September 2011
U.S. Forces Afghanistan April 2008 - February 2011
CSCS Dam Neck, Va June 2004 - February 2008
Iraq Deployment January 2007 - July 2007
US Navy December 1994 - December 2006
USS NASSAU(LHA-4) October 2000 - September 2004
CINCLANTFLT May 1997 - November 1999
USNS STAWART April 1996 - April 1997
USS AMERICA(CV-66) March 1992 - March 1996
Skills
DoD, Network Security, Information Technology, Information Assurance, Human Resources, Windows, Defense, Military, Military Experience, Security Clearance, Top Secret, Navy, Command, Training, Leadership, Logistics, Radar, Readiness, Team Building, Troubleshooting, Government, Emergency Management, National Security, SharePoint, Intelligence, Operational Planning, Security, Computer Security, Military Operations, Management, Force Protection, Security+, Program Management, Tactics, Computer Hardware
Education
Grantham University 2007 — 2015
Computer Science
Sarah Washburn, NCIDQ Sarah Washburn, NCIDQ's TeleTech Experience August 2002 - September 2004
Job Interior Designer + Account Manager at Beck TOI Director, IIDA Albuquerque City Center
Industry Design
Experience
IIDA Southwest Chapter July 2014 - Present
Beck Total Office Interiors January 2013 - Present
IIDA Southwest Chapter, Albuquerque City Center 2012 - July 2014
Van H. Gilbert Architect PC February 2011 - January 2013
Designs For Dignity January 2010 - January 2011
jamesthomas October 2009 - May 2010
Restoration Hardware October 2008 - December 2009
Washburn Innovation September 2004 - December 2007
TeleTech August 2002 - September 2004
America Online 1997 - 2002
Skills
SketchUp, Adobe Creative Suite, AutoCAD, Revit, Microsoft Office, 3D Studio Max, Space-planning, Interior Design, Photoshop, Illustrator, InDesign, Space planning, Submittals, Budgets, Design Research, FF&E, Team Leadership, Leadership, Furniture, Sales, Interior Architecture, Team Building, Sustainable Design, Concept Development, Project Management, Space Planning
Education
Harrington College of Design 2007 — 2010
BFA, Sustainable Interior Design
The University of New Mexico - Robert O. Anderson School of Management 1991 — 1994
MBA, General Management and Marketing
New Mexico State University 1987 — 1991
BBA, Marketing Management
IIDA Southwest Chapter July 2014 - Present
Beck Total Office Interiors January 2013 - Present
IIDA Southwest Chapter, Albuquerque City Center 2012 - July 2014
Van H. Gilbert Architect PC February 2011 - January 2013
Designs For Dignity January 2010 - January 2011
jamesthomas October 2009 - May 2010
Restoration Hardware October 2008 - December 2009
Washburn Innovation September 2004 - December 2007
TeleTech August 2002 - September 2004
America Online 1997 - 2002
Skills
SketchUp, Adobe Creative Suite, AutoCAD, Revit, Microsoft Office, 3D Studio Max, Space-planning, Interior Design, Photoshop, Illustrator, InDesign, Space planning, Submittals, Budgets, Design Research, FF&E, Team Leadership, Leadership, Furniture, Sales, Interior Architecture, Team Building, Sustainable Design, Concept Development, Project Management, Space Planning
Education
Harrington College of Design 2007 — 2010
BFA, Sustainable Interior Design
The University of New Mexico - Robert O. Anderson School of Management 1991 — 1994
MBA, General Management and Marketing
New Mexico State University 1987 — 1991
BBA, Marketing Management
Shannon Eldridge's TeleTech Experience September 2014 - April 2015
Job Live life to the fullest!
Industry Retail
Experience
Petsense May 2015 - Present
TeleTech September 2014 - April 2015
JCPenney May 2014 - December 2014
Dollar General August 2012 - March 2014
Bath & Body Works March 2012 - May 2013
YMCA September 2011 - May 2012
Skills
Customer Service, Sales, Merchandising, Retail Sales, Time Management, Data Entry, Coaching, Customer Satisfaction, Leadership, Microsoft Office, Microsoft Word, Public Speaking, Social Networking, Team Building, Team Leadership, Training
Education
Hopkinsville Community College 2009 — 2017
Associate of Arts (A.A.), Humanities/Humanistic Studies
Christian County High School 2005 — 2009
High School Diploma, Business Administration and Management, General
Petsense May 2015 - Present
TeleTech September 2014 - April 2015
JCPenney May 2014 - December 2014
Dollar General August 2012 - March 2014
Bath & Body Works March 2012 - May 2013
YMCA September 2011 - May 2012
Skills
Customer Service, Sales, Merchandising, Retail Sales, Time Management, Data Entry, Coaching, Customer Satisfaction, Leadership, Microsoft Office, Microsoft Word, Public Speaking, Social Networking, Team Building, Team Leadership, Training
Education
Hopkinsville Community College 2009 — 2017
Associate of Arts (A.A.), Humanities/Humanistic Studies
Christian County High School 2005 — 2009
High School Diploma, Business Administration and Management, General
Brian Schwertfeger's TeleTech Experience October 2007 - April 2010
Job Social Experience Software; Sprinklr
Industry Computer Software
Experience
Sprinklr April 2015 - Present
Citrix May 2013 - April 2015
Grand Canyon University April 2010 - April 2013
TeleTech October 2007 - April 2010
The Autobahn Country Club May 2005 - August 2007
ATF January 2006 - May 2006
Skills
Public Speaking, Customer Service, Sales, Salesforce.com, Leadership, Cold Calling, Training, Research, Microsoft Office, Outlook, Government, Conflict Resolution, PowerPoint, Strategic Planning, Event Planning, Team Building, Microsoft Excel, Data Entry, Customer Satisfaction, Data Analysis, Staff Development, Nonprofits, Community Outreach, Sales Operations, Coaching, Higher Education, Program Management, Marketing, Policy, Employee Training, Marketing Strategy, Organizational..., Healthcare, Leadership Development, Recruiting, Selling, Interviews, Budgets, B2B, SaaS
Education
Grand Canyon University 2010 — 2011
Master of Public Administration (MPA), Government and Policy, 4.0
Illinois State University 2001 — 2006
Bachelor's of Science, Criminal Justice, 3.44
Sprinklr April 2015 - Present
Citrix May 2013 - April 2015
Grand Canyon University April 2010 - April 2013
TeleTech October 2007 - April 2010
The Autobahn Country Club May 2005 - August 2007
ATF January 2006 - May 2006
Skills
Public Speaking, Customer Service, Sales, Salesforce.com, Leadership, Cold Calling, Training, Research, Microsoft Office, Outlook, Government, Conflict Resolution, PowerPoint, Strategic Planning, Event Planning, Team Building, Microsoft Excel, Data Entry, Customer Satisfaction, Data Analysis, Staff Development, Nonprofits, Community Outreach, Sales Operations, Coaching, Higher Education, Program Management, Marketing, Policy, Employee Training, Marketing Strategy, Organizational..., Healthcare, Leadership Development, Recruiting, Selling, Interviews, Budgets, B2B, SaaS
Education
Grand Canyon University 2010 — 2011
Master of Public Administration (MPA), Government and Policy, 4.0
Illinois State University 2001 — 2006
Bachelor's of Science, Criminal Justice, 3.44
Mary Kroeten Mary Kroeten's TeleTech Experience July 2013 - Present
Job VP Global Market Services at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech July 2013 - Present
Accenture September 2009 - June 2013
Accenture December 2008 - September 2009
Accenture September 1998 - December 2008
Skills
Sales Enablement, Sales Operations, Business Process..., Management Consulting, Business Process..., Program Management, Sales Effectiveness, Professional Services, Management, Sales, Leadership, Strategy, Business Intelligence, CRM, Outsourcing, Business Analysis, Cross-functional Team...
Education
Georgia Institute of Technology 1983 — 1986
BIE, Industrial Engineering
Florida High School
TeleTech July 2013 - Present
Accenture September 2009 - June 2013
Accenture December 2008 - September 2009
Accenture September 1998 - December 2008
Skills
Sales Enablement, Sales Operations, Business Process..., Management Consulting, Business Process..., Program Management, Sales Effectiveness, Professional Services, Management, Sales, Leadership, Strategy, Business Intelligence, CRM, Outsourcing, Business Analysis, Cross-functional Team...
Education
Georgia Institute of Technology 1983 — 1986
BIE, Industrial Engineering
Florida High School
Philip Mosley, MBA Philip Mosley, MBA's TeleTech Experience July 2011 - October 2014
Job Senior Business Systems Analyst at ServiceSource
Industry Information Technology and Services
Experience
ServiceSource March 2015 - Present
Drawloop Technologies, Inc. October 2014 - March 2015
TeleTech July 2011 - October 2014
Caterpillar Financial February 2011 - July 2011
Avankia, LLC September 2010 - February 2011
PureSafety September 2007 - September 2010
JP Morgan Chase April 2007 - September 2007
Quicken Loans November 2005 - April 2007
Skills
Salesforce.com, SaaS, Business Analysis, Analysis, Documentation, System Administration, Change Management, Management, Software Documentation, Training, CRM, Project Management, Enterprise Software, Selling, Program Management, Sales Operations, Sales, Consulting, New Business Development, Cloud Computing, Forecasting, Contract Negotiation
Education
University of Phoenix 2007 — 2009
MBA, Business Administration
Harding University 2000 — 2005
BSW, Social Sciences
ServiceSource March 2015 - Present
Drawloop Technologies, Inc. October 2014 - March 2015
TeleTech July 2011 - October 2014
Caterpillar Financial February 2011 - July 2011
Avankia, LLC September 2010 - February 2011
PureSafety September 2007 - September 2010
JP Morgan Chase April 2007 - September 2007
Quicken Loans November 2005 - April 2007
Skills
Salesforce.com, SaaS, Business Analysis, Analysis, Documentation, System Administration, Change Management, Management, Software Documentation, Training, CRM, Project Management, Enterprise Software, Selling, Program Management, Sales Operations, Sales, Consulting, New Business Development, Cloud Computing, Forecasting, Contract Negotiation
Education
University of Phoenix 2007 — 2009
MBA, Business Administration
Harding University 2000 — 2005
BSW, Social Sciences
Cynthia Goldsmith-Payton's TeleTech Experience August 1999 - October 1999
Job Government Property Site Coordinator at Honeywell Technology Solutions, Inc.
Industry Aviation & Aerospace
Experience
Honeywell Technology Solutions, Inc. April 2013 - Present
Honeywell Aerospace January 2001 - Present
TeleTech August 1999 - October 1999
Skills
FAR, Value Stream Mapping, Materials Management, Project Management, Supply Chain, DoD, Kaizen, Military, Six Sigma, Certified Green Belt, Lean Manufacturing, Government Contract..., Defense Contracting, Leadership Development, Training, Root Cause Analysis
Education
Southern Wesleyan University 2011 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Southern Wesleyan University 2008 — 2010
Associate of Science (AS), Business Administration and Management, General
Greenville Technical College 1996 — 1998
Associate of Arts (AA), Office System Technology, 3.5
Honeywell Technology Solutions, Inc. April 2013 - Present
Honeywell Aerospace January 2001 - Present
TeleTech August 1999 - October 1999
Skills
FAR, Value Stream Mapping, Materials Management, Project Management, Supply Chain, DoD, Kaizen, Military, Six Sigma, Certified Green Belt, Lean Manufacturing, Government Contract..., Defense Contracting, Leadership Development, Training, Root Cause Analysis
Education
Southern Wesleyan University 2011 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Southern Wesleyan University 2008 — 2010
Associate of Science (AS), Business Administration and Management, General
Greenville Technical College 1996 — 1998
Associate of Arts (AA), Office System Technology, 3.5
Laura Rodriguez Marquez Laura Rodriguez Marquez's TeleTech Experience 2007 - 2007
Job Financial Control Analyst at J.P. Morgan
Industry Accounting
Experience
J.P. Morgan June 2013 - Present
ALPFA Atlanta January 2013 - May 2013
Georgia State University June 2012 - May 2013
ALPFA January 2011 - January 2013
Smith & Howard January 2012 - April 2012
MassMutual Financial Group September 2011 - December 2011
Cultural Care Au Pair September 2005 - March 2007
TeleTech 2007 - 2007
Skills
Accounting, Financial Analysis, Microsoft Excel, Financial Reporting, Auditing, PowerPoint, Microsoft Office, Microsoft Word, Outlook, Access, Bilingual, Financial Statements, General Ledger, Spanish, Time Management, Recruiting, Customer Service, Public Speaking, Analysis
Education
Georgia State University 2012 — 2013
Master of Professional Accountancy (MPA), Accounting
Georgia State University 2007 — 2011
BBA, Accounting
Miraflores
J.P. Morgan June 2013 - Present
ALPFA Atlanta January 2013 - May 2013
Georgia State University June 2012 - May 2013
ALPFA January 2011 - January 2013
Smith & Howard January 2012 - April 2012
MassMutual Financial Group September 2011 - December 2011
Cultural Care Au Pair September 2005 - March 2007
TeleTech 2007 - 2007
Skills
Accounting, Financial Analysis, Microsoft Excel, Financial Reporting, Auditing, PowerPoint, Microsoft Office, Microsoft Word, Outlook, Access, Bilingual, Financial Statements, General Ledger, Spanish, Time Management, Recruiting, Customer Service, Public Speaking, Analysis
Education
Georgia State University 2012 — 2013
Master of Professional Accountancy (MPA), Accounting
Georgia State University 2007 — 2011
BBA, Accounting
Miraflores
Giles Whiting Giles Whiting's TeleTech Experience January 2013 - February 2015
Job President and CEO at Percepta
Industry Information Technology and Services
Experience
Percepta - a TeleTech/Ford Joint Venture December 2014 - September 2015
Humanify - a TeleTech Company January 2014 - February 2015
TeleTech January 2013 - February 2015
Baton Rouge Area Chamber 2011 - 2013
McKinsey & Company 2006 - 2010
USAF 2003 - 2006
U.S. Congress 2004 - 2004
Skills
Strategy, Finance, Operations Management, Project Management, Organizational..., Valuation, Strategic Planning, Economic Development, Infrastructure, Entrepreneurship, Business Development, Business Strategy, Economics, Management, Marketing, Change Management, Management Consulting, Leadership Development, Leadership, Training, Program Management, Consulting, Start-ups, Analysis, Forecasting, Human Resources, Corporate Development, Mergers & Acquisitions
Education
Harvard University 2003 — 2005
MPP
United States Air Force Academy 1999 — 2003
BS
Ben Lippen High School
Percepta - a TeleTech/Ford Joint Venture December 2014 - September 2015
Humanify - a TeleTech Company January 2014 - February 2015
TeleTech January 2013 - February 2015
Baton Rouge Area Chamber 2011 - 2013
McKinsey & Company 2006 - 2010
USAF 2003 - 2006
U.S. Congress 2004 - 2004
Skills
Strategy, Finance, Operations Management, Project Management, Organizational..., Valuation, Strategic Planning, Economic Development, Infrastructure, Entrepreneurship, Business Development, Business Strategy, Economics, Management, Marketing, Change Management, Management Consulting, Leadership Development, Leadership, Training, Program Management, Consulting, Start-ups, Analysis, Forecasting, Human Resources, Corporate Development, Mergers & Acquisitions
Education
Harvard University 2003 — 2005
MPP
United States Air Force Academy 1999 — 2003
BS
Ben Lippen High School
David Isham, IMBA's TeleTech Experience July 2011 - September 2012
Job Consultant, Program Management Office at Towers Watson
Industry Human Resources
Experience
Towers Watson December 2014 - Present
Towers Watson March 2014 - Present
TeleTech Holdings, Inc. July 2011 - March 2014
TeleTech July 2011 - September 2012
Integrate.com May 2011 - July 2011
Daniels College of Business October 2010 - May 2011
Echo Mountain November 2010 - March 2011
University of Denver October 2009 - March 2011
Arizona Public Services (APS) June 2009 - August 2009
Arizona Snowbowl 2008 - April 2009
Skills
Adobe Creative Suite, MS Office Suite, Business Analysis, Final Cut Pro, SharePoint, HTML, Marketing Strategy, Market Analysis, German, Spanish, Graphic Design, Photography, Digital Photography, Creative Problem Solving, MBA, Photoshop, Entrepreneurial Skills, Innovative Thinking, Teamwork, Skilled Communicator, Market Research, Business Plan..., International Business, Business Strategy, Marketing, Leadership, Advertising, Entrepreneurship, New Business Development, Project Management, Microsoft Office, Business Planning, Management, Social Media, Marketing Communications, Cross-functional Team..., Business Intelligence, Training, Visio, Strategy, Communication, Process Improvement, Analysis, Consulting
Education
University of Denver 2009 — 2011
International Master of Business Administration, Marketing
Northern Arizona University 2008 — 2009
Business Administration and Management, General
Northern Arizona University 2002 — 2008
Bachelor of Fine Arts (B.F.A.), Visual Communications, Graphic Designer
Northern Arizona University 2002 — 2008
Bachelor of Science (B.S.), Photography
Hanzehogeschool Groningen
Typography and Graphic Design
Rijksuniversiteit Groningen
Dutch Language and History
Towers Watson December 2014 - Present
Towers Watson March 2014 - Present
TeleTech Holdings, Inc. July 2011 - March 2014
TeleTech July 2011 - September 2012
Integrate.com May 2011 - July 2011
Daniels College of Business October 2010 - May 2011
Echo Mountain November 2010 - March 2011
University of Denver October 2009 - March 2011
Arizona Public Services (APS) June 2009 - August 2009
Arizona Snowbowl 2008 - April 2009
Skills
Adobe Creative Suite, MS Office Suite, Business Analysis, Final Cut Pro, SharePoint, HTML, Marketing Strategy, Market Analysis, German, Spanish, Graphic Design, Photography, Digital Photography, Creative Problem Solving, MBA, Photoshop, Entrepreneurial Skills, Innovative Thinking, Teamwork, Skilled Communicator, Market Research, Business Plan..., International Business, Business Strategy, Marketing, Leadership, Advertising, Entrepreneurship, New Business Development, Project Management, Microsoft Office, Business Planning, Management, Social Media, Marketing Communications, Cross-functional Team..., Business Intelligence, Training, Visio, Strategy, Communication, Process Improvement, Analysis, Consulting
Education
University of Denver 2009 — 2011
International Master of Business Administration, Marketing
Northern Arizona University 2008 — 2009
Business Administration and Management, General
Northern Arizona University 2002 — 2008
Bachelor of Fine Arts (B.F.A.), Visual Communications, Graphic Designer
Northern Arizona University 2002 — 2008
Bachelor of Science (B.S.), Photography
Hanzehogeschool Groningen
Typography and Graphic Design
Rijksuniversiteit Groningen
Dutch Language and History
Terry Roanoke's TeleTech Experience October 2006 - February 2008
Job Tier ll Technical Support at Vonage Business
Industry Information Technology and Services
Experience
Vonage Business Solutions April 2014 - Present
The Home Depot September 2013 - May 2014
Randstad Technologies US December 2012 - July 2013
Decks Unlimited February 2011 - December 2012
T-Mobile February 2008 - February 2011
TeleTech October 2006 - February 2008
Skills
Networking, Hosted Voice, Cloud Computing, Troubleshooting, Windows Server, Windows 7, VoIP protocols SIP, RTP, Firewalls, SonicWALL, LAN-WAN, Hardware, Computer Hardware, VLAN, QoS, Customer Service, Windows XP, Software Installation, Windows Vista, TCP/IP, Routers, CompTIA A+ Certification, Computer Network..., Wireless Networking, Windows XP Pro, Computer Repair, Computer Maintenance, Printers, Cisco VPN, Zyxel, Watchguard, Fortigate, Sophos, Cloud Applications
Education
Herzing University-Atlanta 2013 — 2014
Networking Diploma, A+, MCSA 2008-12, CCNA, 4.0
Vonage Business Solutions April 2014 - Present
The Home Depot September 2013 - May 2014
Randstad Technologies US December 2012 - July 2013
Decks Unlimited February 2011 - December 2012
T-Mobile February 2008 - February 2011
TeleTech October 2006 - February 2008
Skills
Networking, Hosted Voice, Cloud Computing, Troubleshooting, Windows Server, Windows 7, VoIP protocols SIP, RTP, Firewalls, SonicWALL, LAN-WAN, Hardware, Computer Hardware, VLAN, QoS, Customer Service, Windows XP, Software Installation, Windows Vista, TCP/IP, Routers, CompTIA A+ Certification, Computer Network..., Wireless Networking, Windows XP Pro, Computer Repair, Computer Maintenance, Printers, Cisco VPN, Zyxel, Watchguard, Fortigate, Sophos, Cloud Applications
Education
Herzing University-Atlanta 2013 — 2014
Networking Diploma, A+, MCSA 2008-12, CCNA, 4.0
Elliott Thompson Elliott Thompson's TeleTech Experience December 2014 - June 2015
Job Telecommunications
Industry Capital Markets
Experience
TeleTech December 2014 - June 2015
PFG Cable services December 2013 - June 2014
Piedmont Airlines 2012 - 2013
Shiekh Shoes January 2009 - September 2011
Wachovia December 2006 - May 2008
Skills
Customer Service,..., Aircraft, Software Documentation, Analysis, Commercial Aviation, Access, Flights, Airports, Inventory Management, Employee Training, Data Entry, Outlook, Call Centers, Leadership, Team Leadership, Customer Experience, Team Building, Process Improvement, Operations Management, Microsoft Office, MIS, Pricing, Lotus Notes, Windows, Retail, Microsoft Word, PowerPoint, Microsoft Excel, Sales, Customer Service, Troubleshooting, Time Management, Training
Education
Herzing University-Atlanta 2015 — 2018
BSBMES, Business, Management, Marketing, Entrepreneurial Studies, Computer Literacy, 85
University of Pittsburgh 2000 — 2013
No degree earned, Biology, 80
Penn State University 1996 — 1999
no degree earned, Liberal Arts
TeleTech December 2014 - June 2015
PFG Cable services December 2013 - June 2014
Piedmont Airlines 2012 - 2013
Shiekh Shoes January 2009 - September 2011
Wachovia December 2006 - May 2008
Skills
Customer Service,..., Aircraft, Software Documentation, Analysis, Commercial Aviation, Access, Flights, Airports, Inventory Management, Employee Training, Data Entry, Outlook, Call Centers, Leadership, Team Leadership, Customer Experience, Team Building, Process Improvement, Operations Management, Microsoft Office, MIS, Pricing, Lotus Notes, Windows, Retail, Microsoft Word, PowerPoint, Microsoft Excel, Sales, Customer Service, Troubleshooting, Time Management, Training
Education
Herzing University-Atlanta 2015 — 2018
BSBMES, Business, Management, Marketing, Entrepreneurial Studies, Computer Literacy, 85
University of Pittsburgh 2000 — 2013
No degree earned, Biology, 80
Penn State University 1996 — 1999
no degree earned, Liberal Arts
Diane Aviles Diane Aviles's TeleTech Experience August 2003 - December 2004
Job at
Industry Public Safety
Experience
UnitedHealth Group February 2015 - Present
City of Stockton April 2013 - Present
Heald College May 2011 - September 2012
Stockon Physical Therapy and Lymphedema Clinic August 2010 - September 2010
Digital Capture June 2009 - July 2009
Placement Pros November 2007 - April 2008
Placement Pros February 2007 - July 2007
J & L Teamworks July 2005 - August 2006
TeleTech August 2003 - December 2004
West Asset Management 2001 - 2003
Skills
Access, Word, Excel, Data Entry, Accounting, Quickbooks, QuickBooks, Microsoft Excel, Microsoft Word, Software Documentation, Fax, Customer Service, Outlook, HIPAA, System Administration, Public Speaking, Supervisory Skills, Healthcare, Training
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Bachelor's degree, Technical management w/emphasis in Accounting
Heald College-Stockton 2010 — 2012
Associates, Business w/emphasis in Accounting
Heald College 2008 — 2011
Associates, Medical Insurance Billing and Coding
Heald College 2008 — 2010
Associates, Medical Office Administration
UnitedHealth Group February 2015 - Present
City of Stockton April 2013 - Present
Heald College May 2011 - September 2012
Stockon Physical Therapy and Lymphedema Clinic August 2010 - September 2010
Digital Capture June 2009 - July 2009
Placement Pros November 2007 - April 2008
Placement Pros February 2007 - July 2007
J & L Teamworks July 2005 - August 2006
TeleTech August 2003 - December 2004
West Asset Management 2001 - 2003
Skills
Access, Word, Excel, Data Entry, Accounting, Quickbooks, QuickBooks, Microsoft Excel, Microsoft Word, Software Documentation, Fax, Customer Service, Outlook, HIPAA, System Administration, Public Speaking, Supervisory Skills, Healthcare, Training
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Bachelor's degree, Technical management w/emphasis in Accounting
Heald College-Stockton 2010 — 2012
Associates, Business w/emphasis in Accounting
Heald College 2008 — 2011
Associates, Medical Insurance Billing and Coding
Heald College 2008 — 2010
Associates, Medical Office Administration
Jatonna Caver Jatonna Caver's TeleTech Experience April 1999 - January 2007
Job Business Process Analyst II
Industry Banking
Experience
BBVA Compass November 2014 - Present
BBVA Compass February 2012 - Present
Wells Fargo May 2010 - February 2012
Regions Financial Corporation January 2007 - May 2009
TeleTech April 1999 - January 2007
Skills
Banking, Commercial Banking, Computer Hardware, Credit, Customer Service, Loans, Microsoft Excel, Microsoft Office, Microsoft Word, Mortgage Lending, Outlook, Windows, Windows 7, Troubleshooting, Windows Vista, XP, Call Centers, Treasury Management, Technical Support, Operating Systems, Coaching, Customer Experience, Training, PowerPoint, Windows XP
Education
Herzing University-Birmingham
Univeristy of Alabama
BBVA Compass November 2014 - Present
BBVA Compass February 2012 - Present
Wells Fargo May 2010 - February 2012
Regions Financial Corporation January 2007 - May 2009
TeleTech April 1999 - January 2007
Skills
Banking, Commercial Banking, Computer Hardware, Credit, Customer Service, Loans, Microsoft Excel, Microsoft Office, Microsoft Word, Mortgage Lending, Outlook, Windows, Windows 7, Troubleshooting, Windows Vista, XP, Call Centers, Treasury Management, Technical Support, Operating Systems, Coaching, Customer Experience, Training, PowerPoint, Windows XP
Education
Herzing University-Birmingham
Univeristy of Alabama
Katlyn Ocampo's TeleTech Experience September 2012 - December 2012
Job Sales Associate at The Limited
Industry Retail
Experience
Walgreens August 2013 - Present
The Limited January 2013 - July 2013
TeleTech September 2012 - December 2012
The Limited October 2011 - June 2012
Skills
Customer Service, Retail, Microsoft Word, Microsoft Office, Retail Sales, PowerPoint, Inventory Management, Teamwork
Education
Houston Baptist University
Walgreens August 2013 - Present
The Limited January 2013 - July 2013
TeleTech September 2012 - December 2012
The Limited October 2011 - June 2012
Skills
Customer Service, Retail, Microsoft Word, Microsoft Office, Retail Sales, PowerPoint, Inventory Management, Teamwork
Education
Houston Baptist University
Cynthia Thornhill Cynthia Thornhill's TeleTech Experience 2009 - 2010
Job Telecommunications Professional
Industry Telecommunications
Experience
Northstar Locations May 2014 - July 2014
TeleTech 2009 - 2010
Skills
Wireless, Call Centers, Customer Experience, Telecommunications, GSM, VoIP, Telephony, Microsoft Office, Cellular Communications, Mobile Devices, IP, Team Leadership, Managed Services, Unified Communications, Customer Service
Education
Houghton College 2013 — 2015
Bachelor's Degree, Human Resources Management and Services
NCCC 2004 — 2007
Associate's Degree, Human Services, General
State University of New York College at Geneseo 1977 — 1978
none, English
Northstar Locations May 2014 - July 2014
TeleTech 2009 - 2010
Skills
Wireless, Call Centers, Customer Experience, Telecommunications, GSM, VoIP, Telephony, Microsoft Office, Cellular Communications, Mobile Devices, IP, Team Leadership, Managed Services, Unified Communications, Customer Service
Education
Houghton College 2013 — 2015
Bachelor's Degree, Human Resources Management and Services
NCCC 2004 — 2007
Associate's Degree, Human Services, General
State University of New York College at Geneseo 1977 — 1978
none, English
Jenny Paulsen Kozlowski Jenny Paulsen Kozlowski's TeleTech Experience 2003 - 2009
Job
Industry Outsourcing/Offshoring
Experience
24/7 Customer 2010 - May 2013
CSG Systems 2009 - 2010
TeleTech 2003 - 2009
ADC 1998 - 2002
Merrill Corporation 1994 - 1995
Skills
Call Center, Vendor Management, Solution Selling, BPO, Outsourcing, CRM, Account Management, SaaS, Professional Services, Leadership, Customer Satisfaction, Strategic Partnerships, Cross-functional Team..., Sales Management, Lead Generation, Salesforce.com, Sales Operations, Workforce Management, Sales, Telecommunications, Management, Customer Retention, Call Centers, Team Leadership, Customer Experience, Business Development, Cloud Computing, New Business Development, Enterprise Software, Product Management, Strategy, Team Management, Sales Process, Direct Sales, Start-ups
Education
Hamline University 1992 — 1996
BA
Chaska High School
24/7 Customer 2010 - May 2013
CSG Systems 2009 - 2010
TeleTech 2003 - 2009
ADC 1998 - 2002
Merrill Corporation 1994 - 1995
Skills
Call Center, Vendor Management, Solution Selling, BPO, Outsourcing, CRM, Account Management, SaaS, Professional Services, Leadership, Customer Satisfaction, Strategic Partnerships, Cross-functional Team..., Sales Management, Lead Generation, Salesforce.com, Sales Operations, Workforce Management, Sales, Telecommunications, Management, Customer Retention, Call Centers, Team Leadership, Customer Experience, Business Development, Cloud Computing, New Business Development, Enterprise Software, Product Management, Strategy, Team Management, Sales Process, Direct Sales, Start-ups
Education
Hamline University 1992 — 1996
BA
Chaska High School
Michael Belleres Michael Belleres's TeleTech Experience May 2009 - November 2009
Job Senior Desktop Administrator at DirectViz Solutions, LLC
Industry Computer & Network Security
Experience
DirectViz Solutions, LLC August 2015 - Present
DMI (Digital Management, Inc.) February 2014 - August 2015
IBM September 2013 - March 2014
Eclaro International November 2012 - September 2013
Volt September 2012 - November 2012
Premier Finishing October 2010 - March 2011
TeleTech May 2009 - November 2009
NITELINES USA INC September 2007 - December 2008
United States Navy July 2000 - July 2007
Education
University of Phoenix 2012 — 2015
Master's degree, MBA/TM Program, 3.37
University of Phoenix 2010 — 2012
BS/ISS, Information Technology, 3.68
Heald College 1997 — 1999
Associate, Accounting; Applied Science
Edison High School 1993 — 1997
Diploma, General
DirectViz Solutions, LLC August 2015 - Present
DMI (Digital Management, Inc.) February 2014 - August 2015
IBM September 2013 - March 2014
Eclaro International November 2012 - September 2013
Volt September 2012 - November 2012
Premier Finishing October 2010 - March 2011
TeleTech May 2009 - November 2009
NITELINES USA INC September 2007 - December 2008
United States Navy July 2000 - July 2007
Education
University of Phoenix 2012 — 2015
Master's degree, MBA/TM Program, 3.37
University of Phoenix 2010 — 2012
BS/ISS, Information Technology, 3.68
Heald College 1997 — 1999
Associate, Accounting; Applied Science
Edison High School 1993 — 1997
Diploma, General
Susan Craft Rendon Susan Craft Rendon's TeleTech Experience June 2012 - Present
Job Banking Expert
Industry Consumer Services
Experience
TeleTech June 2012 - Present
University of Colorado at Boulder February 2009 - May 2012
University of Colorado at Boulder January 2008 - January 2009
Card$mart Houston August 2007 - December 2007
Covenant of Unitarian Universalist Pagans, Inc January 2001 - January 2006
Skills
Academic Writing, Student Affairs, Tutoring, Research, Critical Thinking, Grant Writing, Editing
Education
2008 - 2012University of Colorado at Boulder 2008 — 2012
Bachelor's, Japanese Language and Literature
Houston Community College 2001 — 2007
AA, Language
TeleTech June 2012 - Present
University of Colorado at Boulder February 2009 - May 2012
University of Colorado at Boulder January 2008 - January 2009
Card$mart Houston August 2007 - December 2007
Covenant of Unitarian Universalist Pagans, Inc January 2001 - January 2006
Skills
Academic Writing, Student Affairs, Tutoring, Research, Critical Thinking, Grant Writing, Editing
Education
2008 - 2012University of Colorado at Boulder 2008 — 2012
Bachelor's, Japanese Language and Literature
Houston Community College 2001 — 2007
AA, Language
Kelly Clark,B.S.,M.S. Kelly Clark,B.S.,M.S.'s TeleTech Experience September 2007 - July 2008
Job Clinical Research
Industry Research
Experience
AmerisourceBergen July 2011 - Present
AmerisourceBergen February 2011 - July 2011
AmerisourceBergen July 2009 - February 2011
TeleTech September 2007 - July 2008
CGI May 2006 - May 2007
Skills
Managed Care, Process Improvement, Medical Billing, Collaborative..., Quality Assurance, Validation, Pharmaceutics, Health Insurance, Medicare, Medical Coding, Medicaid, Medicaid Managed Care, Specialty Pharmaceutical, TRICARE, Sales, Customer Service, Adverse Event (AEs)..., OSHA Certified, Standard Operating..., Medical Terminology, HIPAA Compliance, Customer Service..., Healthcare Consulting, Database Management, Government Reports, Patient Counseling, Reimbursement Support, Eligibility Screening, Prior Authorizations, ICD and CPT Coding, Conflict Resolution, Publications, FDA, Data Entry, Prescription Triage, Insurance Claims, Microsoft Office, Microsoft Access, Oracle, Medical Mission..., Vital Signs, Cpr Certified, Access
Education
Hampton University 2003 — 2005
Master of Science (M.S.), Medical Sciences/Graduate Medical Studies
Hampton University 1999 — 2003
Bachelor of Science (B.S.), Biology, General
Nichols School 1992 — 1996
HS Diploma, General Studies
Queens University of Charlotte
Nursing Assistant/Aide and Patient Care Assistant/Aide
Rochester Institute of Technology
University of Miami Leonard M. Miller School of Medicine
AmerisourceBergen July 2011 - Present
AmerisourceBergen February 2011 - July 2011
AmerisourceBergen July 2009 - February 2011
TeleTech September 2007 - July 2008
CGI May 2006 - May 2007
Skills
Managed Care, Process Improvement, Medical Billing, Collaborative..., Quality Assurance, Validation, Pharmaceutics, Health Insurance, Medicare, Medical Coding, Medicaid, Medicaid Managed Care, Specialty Pharmaceutical, TRICARE, Sales, Customer Service, Adverse Event (AEs)..., OSHA Certified, Standard Operating..., Medical Terminology, HIPAA Compliance, Customer Service..., Healthcare Consulting, Database Management, Government Reports, Patient Counseling, Reimbursement Support, Eligibility Screening, Prior Authorizations, ICD and CPT Coding, Conflict Resolution, Publications, FDA, Data Entry, Prescription Triage, Insurance Claims, Microsoft Office, Microsoft Access, Oracle, Medical Mission..., Vital Signs, Cpr Certified, Access
Education
Hampton University 2003 — 2005
Master of Science (M.S.), Medical Sciences/Graduate Medical Studies
Hampton University 1999 — 2003
Bachelor of Science (B.S.), Biology, General
Nichols School 1992 — 1996
HS Diploma, General Studies
Queens University of Charlotte
Nursing Assistant/Aide and Patient Care Assistant/Aide
Rochester Institute of Technology
University of Miami Leonard M. Miller School of Medicine
Lynette Castle Lynette Castle's TeleTech Experience September 2009 - October 2013
Job Independent Business Owner at AmeriplanUSA
Industry Outsourcing/Offshoring
Experience
Aerotek Staffing - Best Western June 2013 - March 2014
TeleTech September 2009 - October 2013
Skills
Call Centers, Technical Support, Troubleshooting, Service Delivery, Windows 7, Customer Support, Customer Service, Service Desk, Operating Systems, Hardware, Computer Repair, Avaya, Sla, Software Documentation, System Administration, Windows XP Pro, Quality Assurance, Vendor Management, Contact Centers, Windows, Network Administration
Education
Grand Canyon University 2013 — 2016
Justice studies
Grand Canyon University 2013 — 2016
Bachelor's degree, Criminal Justice and Corrections
Mililani High School 1985 — 1988
High School diplolma, General Studies
Loudoun Valley High School 1984 — 1985
Aerotek Staffing - Best Western June 2013 - March 2014
TeleTech September 2009 - October 2013
Skills
Call Centers, Technical Support, Troubleshooting, Service Delivery, Windows 7, Customer Support, Customer Service, Service Desk, Operating Systems, Hardware, Computer Repair, Avaya, Sla, Software Documentation, System Administration, Windows XP Pro, Quality Assurance, Vendor Management, Contact Centers, Windows, Network Administration
Education
Grand Canyon University 2013 — 2016
Justice studies
Grand Canyon University 2013 — 2016
Bachelor's degree, Criminal Justice and Corrections
Mililani High School 1985 — 1988
High School diplolma, General Studies
Loudoun Valley High School 1984 — 1985
Lukas Helmers's TeleTech Experience July 2010 - November 2010
Job Information Technologist I at State of Missouri
Industry Computer Networking
Experience
State of Missouri August 2013 - Present
Lifetouch National School Studios July 2012 - August 2012
City of Joplin May 2011 - June 2011
TeleTech July 2010 - November 2010
City of Greensburg August 2008 - May 2009
Skills
Windows Server, IBM Database, Networking, Network Administration, Help Desk Support, Computer Repair, Windows 7, Structured Cabling, XP, Microsoft Office, Cisco Technologies, Windows Vista, Software Installation, IIS, Ubuntu, IPSec, ADFS 2.0, Computer Network..., Atlassian JIRA, Pathlore, Computer Hardware, Adobe Design Programs, Adobe Creative Suite, Microsoft SQL Server, Mac OS, Linux, Fedora, Network Design, Network Security, Computer Maintenance, Mobile Devices, LAN-WAN, Computer Security, Active Directory, Python, ADFS, System Administration, Visual Studio, Web Hosting, Shared Hosting, Web Services, Web Applications, Visual Basic, C++ Language, ODBC
Education
Hallmark Institute of Photography 2011 — 2012
Certification of Professional Photography, Photography
ITT Technical Institute 2009 — 2011
Associate of Applied Science Degree, Computer Networking Systems
Willow Springs High School 2005 — 2008
High School Diploma
State of Missouri August 2013 - Present
Lifetouch National School Studios July 2012 - August 2012
City of Joplin May 2011 - June 2011
TeleTech July 2010 - November 2010
City of Greensburg August 2008 - May 2009
Skills
Windows Server, IBM Database, Networking, Network Administration, Help Desk Support, Computer Repair, Windows 7, Structured Cabling, XP, Microsoft Office, Cisco Technologies, Windows Vista, Software Installation, IIS, Ubuntu, IPSec, ADFS 2.0, Computer Network..., Atlassian JIRA, Pathlore, Computer Hardware, Adobe Design Programs, Adobe Creative Suite, Microsoft SQL Server, Mac OS, Linux, Fedora, Network Design, Network Security, Computer Maintenance, Mobile Devices, LAN-WAN, Computer Security, Active Directory, Python, ADFS, System Administration, Visual Studio, Web Hosting, Shared Hosting, Web Services, Web Applications, Visual Basic, C++ Language, ODBC
Education
Hallmark Institute of Photography 2011 — 2012
Certification of Professional Photography, Photography
ITT Technical Institute 2009 — 2011
Associate of Applied Science Degree, Computer Networking Systems
Willow Springs High School 2005 — 2008
High School Diploma
Liza LaCasse Liza LaCasse's TeleTech Experience August 2000 - January 2011
Job Graphic Design Student at Greenville Technical College
Industry Consumer Services
Experience
Greenville Technical College May 2011 - Present
none - in between jobs - January 2011 - Present
TeleTech August 2000 - January 2011
Skills
Customer Service, Graphic Design, English, Microsoft Office, Photography, Photoshop, Microsoft Word, Editing
Education
Greenville Technical College 2011 — 2013
Associate of Arts (A.A.), Graphic Design
Valley High School 1980 — 1982
Greenville Technical College May 2011 - Present
none - in between jobs - January 2011 - Present
TeleTech August 2000 - January 2011
Skills
Customer Service, Graphic Design, English, Microsoft Office, Photography, Photoshop, Microsoft Word, Editing
Education
Greenville Technical College 2011 — 2013
Associate of Arts (A.A.), Graphic Design
Valley High School 1980 — 1982
Beverly Levi Dagan Beverly Levi Dagan's TeleTech Experience September 2000 - August 2002
Job Systems Project Manager at Los Angeles County Metropolitan Transportation Authority
Industry Transportation/Trucking/Railroad
Experience
Los Angeles County Metropolitan Transportation Authority July 2013 - Present
Los Angeles County Metropolitan Transportation Authority July 2012 - July 2013
Xerox May 2007 - July 2012
First American Home Buyers Protection October 2004 - March 2007
LoanWeb.com February 2003 - July 2004
TeleTech September 2000 - August 2002
Protection One 2000 - 2001
Fred Sands Realty 1989 - 2000
Skills
Operations Management, Project Management, Projects, Product Development, Process Improvement, Call Center, Call Center Development, Call Center..., Call Centers, Strategy, Contract Negotiation, Quality Assurance, Customer Satisfaction, CRM, Change Management, E-commerce, Integration, Management, Vendor Management, Business Process..., Program Management, Customer Service, Business Analysis, Account Management, Sales, Team Building, Forecasting, Recruiting, Outsourcing, Coaching, Team Management, Negotiation, Leadership, Performance Management, Cross-functional Team..., Customer Retention, Customer Experience, Team Leadership, Workforce Management, Project Planning, Service Delivery, Analysis, Telecommunications, Business Development, Start-ups, Contact Centers, BPO, Executive Management, Training, Strategic Planning
Education
Hofstra University 1972 — 1976
BA, Humanities/Humanistic Studies
Newton High school 1968 — 1972
High School Diploma
Los Angeles County Metropolitan Transportation Authority July 2013 - Present
Los Angeles County Metropolitan Transportation Authority July 2012 - July 2013
Xerox May 2007 - July 2012
First American Home Buyers Protection October 2004 - March 2007
LoanWeb.com February 2003 - July 2004
TeleTech September 2000 - August 2002
Protection One 2000 - 2001
Fred Sands Realty 1989 - 2000
Skills
Operations Management, Project Management, Projects, Product Development, Process Improvement, Call Center, Call Center Development, Call Center..., Call Centers, Strategy, Contract Negotiation, Quality Assurance, Customer Satisfaction, CRM, Change Management, E-commerce, Integration, Management, Vendor Management, Business Process..., Program Management, Customer Service, Business Analysis, Account Management, Sales, Team Building, Forecasting, Recruiting, Outsourcing, Coaching, Team Management, Negotiation, Leadership, Performance Management, Cross-functional Team..., Customer Retention, Customer Experience, Team Leadership, Workforce Management, Project Planning, Service Delivery, Analysis, Telecommunications, Business Development, Start-ups, Contact Centers, BPO, Executive Management, Training, Strategic Planning
Education
Hofstra University 1972 — 1976
BA, Humanities/Humanistic Studies
Newton High school 1968 — 1972
High School Diploma
Torina George Torina George's TeleTech Experience 1996 - 2000
Job Annuity Processing Specialist at Concentrix
Industry Insurance
Experience
Concentrix September 2013 - Present
Law Office in Seneca, SC October 2012 - August 2013
Miracle Hill Ministries September 2011 - August 2012
Hendrick Honda May 2007 - September 2011
Verizon Wireless 2006 - 2007
resurgent capital 2005 - 2006
CSC 2000 - 2004
TeleTech 1996 - 2000
Skills
Customer Service, Data Entry, Time Management, Microsoft Office, Microsoft Word, Social Media, Outlook, Training, Filing, File Management, Insurance, Coaching, Troubleshooting, Editing, Windows, Telephone Skills, Spreadsheets, Nonprofits, Research, Microsoft Excel, Office Administration, Customer Satisfaction, Wordperfect, Document Preparation, Notary Public, Postage Meter, Legal Documents, Client Billing, Leadership
Education
Liberty University 2010 — 2011
Business Administration and Management, General
Greenville Technical College 2004 — 2008
Public Service, Paralegal
Chapman High School 1986 — 1990
Diploma
Concentrix September 2013 - Present
Law Office in Seneca, SC October 2012 - August 2013
Miracle Hill Ministries September 2011 - August 2012
Hendrick Honda May 2007 - September 2011
Verizon Wireless 2006 - 2007
resurgent capital 2005 - 2006
CSC 2000 - 2004
TeleTech 1996 - 2000
Skills
Customer Service, Data Entry, Time Management, Microsoft Office, Microsoft Word, Social Media, Outlook, Training, Filing, File Management, Insurance, Coaching, Troubleshooting, Editing, Windows, Telephone Skills, Spreadsheets, Nonprofits, Research, Microsoft Excel, Office Administration, Customer Satisfaction, Wordperfect, Document Preparation, Notary Public, Postage Meter, Legal Documents, Client Billing, Leadership
Education
Liberty University 2010 — 2011
Business Administration and Management, General
Greenville Technical College 2004 — 2008
Public Service, Paralegal
Chapman High School 1986 — 1990
Diploma
Casandra Adkins's TeleTech Experience August 2004 - November 2006
Job Administrative Assistant
Industry Individual & Family Services
Experience
24 Hr. Helping Hands, LLC November 2014 - Present
Child & Adolescent Treatment Services October 2011 - September 2014
Independent Health February 2009 - October 2011
RespicAir June 2008 - December 2008
Health System Services November 2006 - June 2008
TeleTech August 2004 - November 2006
Skills
Non-profits, Fundraising, Communication Skills, Public Speaking, Event Planning, Community Outreach, Volunteer Recruiting, Volunteer Training, Volunteer Management, Special Events..., Managing Database, Microsoft Office, PowerPoint, Editing, Non-profit Volunteer, Microsoft Excel, Nonprofits, Microsoft Word, Administrative..., Communication, Customer Service, Team Building, Time Management, Administrative...
Education
Grand Canyon University 2014 — 2018
Bachelor of Science in Business Marketing, Business, Management, Marketing, and Related Support Services
Fairport High School 1997 — 2001
Regents Diploma
24 Hr. Helping Hands, LLC November 2014 - Present
Child & Adolescent Treatment Services October 2011 - September 2014
Independent Health February 2009 - October 2011
RespicAir June 2008 - December 2008
Health System Services November 2006 - June 2008
TeleTech August 2004 - November 2006
Skills
Non-profits, Fundraising, Communication Skills, Public Speaking, Event Planning, Community Outreach, Volunteer Recruiting, Volunteer Training, Volunteer Management, Special Events..., Managing Database, Microsoft Office, PowerPoint, Editing, Non-profit Volunteer, Microsoft Excel, Nonprofits, Microsoft Word, Administrative..., Communication, Customer Service, Team Building, Time Management, Administrative...
Education
Grand Canyon University 2014 — 2018
Bachelor of Science in Business Marketing, Business, Management, Marketing, and Related Support Services
Fairport High School 1997 — 2001
Regents Diploma
Daniel Tapp's TeleTech Experience October 2004 - March 2005
Job Desktop Support Engineer at RealPage, Inc.
Industry Computer Networking
Experience
RealPage, Inc. February 2014 - Present
G-FIVE June 2013 - February 2014
Recall October 2006 - April 2009
Bidzirk LLC March 2005 - March 2006
TeleTech October 2004 - March 2005
Skills
Cisco Technologies, Microsoft Exchange, CCNA, Networking, Switches, Troubleshooting, Active Directory, CompTIA Network+..., CompTIA Network+, Customer Support, VPN, Customer Service, Visual Basic, CompTIA A+ Certification, Ubuntu, Routers, CompTIA A+, Microsoft, Linux, PeopleSoft, VMware, Routing, Mac OS, Cisco Certified, MongoDB, Ghost Imaging, PXE, Computer Network..., Enterprise IT..., Remote User Support, Technical Support, Microsoft Office, Windows 7, Sales
Education
Greenville Technical College 2011 — 2013
Associates in Computer Science, Network Systems Administration
RealPage, Inc. February 2014 - Present
G-FIVE June 2013 - February 2014
Recall October 2006 - April 2009
Bidzirk LLC March 2005 - March 2006
TeleTech October 2004 - March 2005
Skills
Cisco Technologies, Microsoft Exchange, CCNA, Networking, Switches, Troubleshooting, Active Directory, CompTIA Network+..., CompTIA Network+, Customer Support, VPN, Customer Service, Visual Basic, CompTIA A+ Certification, Ubuntu, Routers, CompTIA A+, Microsoft, Linux, PeopleSoft, VMware, Routing, Mac OS, Cisco Certified, MongoDB, Ghost Imaging, PXE, Computer Network..., Enterprise IT..., Remote User Support, Technical Support, Microsoft Office, Windows 7, Sales
Education
Greenville Technical College 2011 — 2013
Associates in Computer Science, Network Systems Administration
Kareema Abdullah Kareema Abdullah's TeleTech Experience March 2015 - April 2015
Job Owner at Familia International, LLC
Industry Hospital & Health Care
Experience
Lumentum Operations LLC August 2014 - Present
Familia International February 2010 - Present
TeleTech March 2015 - April 2015
ECHN July 2005 - November 2013
Clinical Laboratory Partners June 2001 - June 2006
Skills
Meditech, Hospitals, Healthcare, Healthcare Management, Healthcare Information..., Office Management, Data Processing, HIPAA, Customer Service, Research, Payment Analysis, Spreadsheets, Accounting, Expense Reports, Manage Client..., Strategic Financial..., Medical Office, Resolute Hospital..., Claims Management
Education
Kaplan University 2013 — 2015
Bachelor of Applied Science (BASc), Health Services/Allied Health/Health Sciences, General, 3.0
Goodwin College 2002 — 2004
Associate of Science (A.S.), Health Management, 3.65
Lumentum Operations LLC August 2014 - Present
Familia International February 2010 - Present
TeleTech March 2015 - April 2015
ECHN July 2005 - November 2013
Clinical Laboratory Partners June 2001 - June 2006
Skills
Meditech, Hospitals, Healthcare, Healthcare Management, Healthcare Information..., Office Management, Data Processing, HIPAA, Customer Service, Research, Payment Analysis, Spreadsheets, Accounting, Expense Reports, Manage Client..., Strategic Financial..., Medical Office, Resolute Hospital..., Claims Management
Education
Kaplan University 2013 — 2015
Bachelor of Applied Science (BASc), Health Services/Allied Health/Health Sciences, General, 3.0
Goodwin College 2002 — 2004
Associate of Science (A.S.), Health Management, 3.65
Jacob Gregory's TeleTech Experience February 2010 - July 2012
Job Writing and Editing Professional
Industry Writing and Editing
Experience
Self-employed 2012 - Present
Strategic Fundraising January 2012 - September 2012
TeleTech February 2010 - July 2012
Skills
Computers, Writing, Creative Writing, Audio Editing, Video Editing, Martial Arts, Team Leadership, Management, Automotive, Construction, Human Resources, Payroll, Carpentry, Drywall, Supervisory Skills, Internet, Sales, Customer Service
Education
Ocean View High School 1998 — 2001
High School Diploma
Golden West College
Microsoft Certified Systems Engineer
Self-employed 2012 - Present
Strategic Fundraising January 2012 - September 2012
TeleTech February 2010 - July 2012
Skills
Computers, Writing, Creative Writing, Audio Editing, Video Editing, Martial Arts, Team Leadership, Management, Automotive, Construction, Human Resources, Payroll, Carpentry, Drywall, Supervisory Skills, Internet, Sales, Customer Service
Education
Ocean View High School 1998 — 2001
High School Diploma
Golden West College
Microsoft Certified Systems Engineer
Reggie Dela Resma Reggie Dela Resma's TeleTech Experience August 2001 - April 2009
Job Customer Service Representative at U.S. Department of the Treasury
Industry Government Administration
Experience
U.S. Department of the Treasury April 2009 - Present
Teletech August 2001 - April 2009
Bank of America November 1998 - April 2001
Skills
Customer Service, Call Centers, Data Entry, Customer Satisfaction, Telephone Skills, Outlook, Lotus Notes, Technical Support, Training, Microsoft Office, Troubleshooting, Microsoft Excel, Customer Experience
Education
Heald College 1990 — 1991
Associate's degree, Business Communications
Wagner High School 1986 — 1990
High School Diploma, General Studies
U.S. Department of the Treasury April 2009 - Present
Teletech August 2001 - April 2009
Bank of America November 1998 - April 2001
Skills
Customer Service, Call Centers, Data Entry, Customer Satisfaction, Telephone Skills, Outlook, Lotus Notes, Technical Support, Training, Microsoft Office, Troubleshooting, Microsoft Excel, Customer Experience
Education
Heald College 1990 — 1991
Associate's degree, Business Communications
Wagner High School 1986 — 1990
High School Diploma, General Studies
Rebecca Petro's TeleTech Experience March 2015 - Present
Job Network Administration Student at Harrison College
Industry Information Technology and Services
Experience
TeleTech March 2015 - Present
Indiana Association of Soil and Water Conservation Districts September 2010 - March 2011
Superior Court of Marion County 2008 - 2008
Skills
Microsoft Office, Analytic Problem Solving, CompTIA A+ 801-802..., CompTIA A+ Essentials..., CSS, SharePoint Designer, Adobe Creative Suite, Help Desk Procedures..., Team Leadership, Lotus Notes, Visio, SharePoint, Organizational..., Google Chrome, Mozilla Firefox, Proactive self-starter, Windows 7, Internet Explorer, SAP, Adobe Acrobat, Customer Service, HTML, Windows, Computer Hardware, Troubleshooting, Microsoft Excel, Windows Server, Technical Support, Microsoft Word
Education
Harrison College-Indianapolis 2013 — 2014
Network and System Administration/Administrator
Brownsburg High School 1994 — 1996
TeleTech March 2015 - Present
Indiana Association of Soil and Water Conservation Districts September 2010 - March 2011
Superior Court of Marion County 2008 - 2008
Skills
Microsoft Office, Analytic Problem Solving, CompTIA A+ 801-802..., CompTIA A+ Essentials..., CSS, SharePoint Designer, Adobe Creative Suite, Help Desk Procedures..., Team Leadership, Lotus Notes, Visio, SharePoint, Organizational..., Google Chrome, Mozilla Firefox, Proactive self-starter, Windows 7, Internet Explorer, SAP, Adobe Acrobat, Customer Service, HTML, Windows, Computer Hardware, Troubleshooting, Microsoft Excel, Windows Server, Technical Support, Microsoft Word
Education
Harrison College-Indianapolis 2013 — 2014
Network and System Administration/Administrator
Brownsburg High School 1994 — 1996
Brian Shepherd Brian Shepherd's TeleTech Experience February 2013 - Present
Job at
Industry Telecommunications
Experience
TeleTech February 2013 - Present
Amdocs January 2010 - January 2013
Amdocs September 2008 - February 2010
Amdocs August 2006 - September 2008
Amdocs July 2005 - August 2006
DST Innovis March 2002 - July 2005
SoDeog Inc 2000 - 2002
McKinsey & Company July 1996 - December 1999
Eli Lilly and Company 1992 - 1994
Eli Lilly and Company 1990 - 1992
Skills
Telecommunications, Product Management, Mergers, Professional Services, Enterprise Software, Strategy, Business Development, Marketing Strategy, Strategic Partnerships, Integration, Management, Start-ups, Vendor Management, Mobile Devices, SaaS, Executive Management, Business Strategy, Go-to-market Strategy, Program Management, Product Development, Cloud Computing, Turn Around Management
Education
Harvard Business School 1994 — 1996
MBA, Business
Wabash College 1986 — 1990
BA, Economics
TeleTech February 2013 - Present
Amdocs January 2010 - January 2013
Amdocs September 2008 - February 2010
Amdocs August 2006 - September 2008
Amdocs July 2005 - August 2006
DST Innovis March 2002 - July 2005
SoDeog Inc 2000 - 2002
McKinsey & Company July 1996 - December 1999
Eli Lilly and Company 1992 - 1994
Eli Lilly and Company 1990 - 1992
Skills
Telecommunications, Product Management, Mergers, Professional Services, Enterprise Software, Strategy, Business Development, Marketing Strategy, Strategic Partnerships, Integration, Management, Start-ups, Vendor Management, Mobile Devices, SaaS, Executive Management, Business Strategy, Go-to-market Strategy, Program Management, Product Development, Cloud Computing, Turn Around Management
Education
Harvard Business School 1994 — 1996
MBA, Business
Wabash College 1986 — 1990
BA, Economics
Sherrie A. Cade, MBA Sherrie A. Cade, MBA's TeleTech Experience August 2001 - May 2004
Job Director, Power of ONE, President/CEO at The Legacy Group, LLC
Industry Management Consulting
Experience
Power of ONE January 2013 - Present
Kennesaw State University 2011 - Present
The Legacy Group, LLC May 2008 - Present
Chattahoochee Technical College August 2004 - March 2006
TeleTech August 2001 - May 2004
Kansas City, Mo. Housing Authority October 1999 - August 2000
Lincoln University April 1998 - August 2000
Urban League of Greater Kansas City November 1996 - October 1999
Do Dat Motivational Services, Inc. May 1995 - October 1999
Operation Break & Build (Kansas City, MO) 1996 - 1998
Skills
Organizational..., Team Building, Non-profits, Public Speaking, Strategic Planning, Executive Coaching, Program Development, Community Outreach, Community Development, Leadership Development, Change Leadership, Social Entrepreneurship, Leadership, Program Management, Training, Team Leadership, Management, Coaching, Change Management, Operations Management, Nonprofits, Project Management, Business Strategy, Entrepreneurship, Fundraising, Budgets, Policy, Strategy, Recruiting, Government, Marketing, Management Consulting, Executive Management, Grants, Start-ups, Board Development, Workshop Facilitation, Staff Development, Public Relations, Event Management, Public Policy, Analysis, Conflict Resolution, Event Planning, Small Business, Social Networking, Proposal Writing, Grant Writing, Business Planning, Career Counseling
Education
Kennesaw State University 2009 — 2011
MBA, Executive Masters Business Administration
Kennesaw State University 2006 — 2008
Bachelor of Science (B.S.), Sociology
Georgia State University - J. Mack Robinson College of Business
Lean Six Sigma - Green Belt, Business Administration and Management, General
Power of ONE January 2013 - Present
Kennesaw State University 2011 - Present
The Legacy Group, LLC May 2008 - Present
Chattahoochee Technical College August 2004 - March 2006
TeleTech August 2001 - May 2004
Kansas City, Mo. Housing Authority October 1999 - August 2000
Lincoln University April 1998 - August 2000
Urban League of Greater Kansas City November 1996 - October 1999
Do Dat Motivational Services, Inc. May 1995 - October 1999
Operation Break & Build (Kansas City, MO) 1996 - 1998
Skills
Organizational..., Team Building, Non-profits, Public Speaking, Strategic Planning, Executive Coaching, Program Development, Community Outreach, Community Development, Leadership Development, Change Leadership, Social Entrepreneurship, Leadership, Program Management, Training, Team Leadership, Management, Coaching, Change Management, Operations Management, Nonprofits, Project Management, Business Strategy, Entrepreneurship, Fundraising, Budgets, Policy, Strategy, Recruiting, Government, Marketing, Management Consulting, Executive Management, Grants, Start-ups, Board Development, Workshop Facilitation, Staff Development, Public Relations, Event Management, Public Policy, Analysis, Conflict Resolution, Event Planning, Small Business, Social Networking, Proposal Writing, Grant Writing, Business Planning, Career Counseling
Education
Kennesaw State University 2009 — 2011
MBA, Executive Masters Business Administration
Kennesaw State University 2006 — 2008
Bachelor of Science (B.S.), Sociology
Georgia State University - J. Mack Robinson College of Business
Lean Six Sigma - Green Belt, Business Administration and Management, General
Mia Rucker Mia Rucker's TeleTech Experience August 2000 - August 2003
Job at
Industry Accounting
Experience
26.2 Realty July 2015 - Present
Reef Equity March 2013 - March 2015
Governors State University January 2012 - May 2013
Symply Synsational Vacations April 2004 - December 2010
Teletech August 2000 - August 2003
Skills
Microsoft Excel, Microsoft Word, Microsoft Dynamics, Microsoft Office, QuickBooks, Data Entry, Customer Service, Call Center, Office Administration, PowerPoint, Telephone Skills, Event Planning, Accounts Receivable, Accounting, Accounts Payable, Bookkeeping, Customer Retention, Spreadsheets, Social Networking, Nonprofits, Data Analysis
Education
Northern Illinois University 2013 — 2015
Master of Business Administration (MBA), Entrepreneurial and Small Business Operations
Governors State University 2008 — 2012
Bachelor of Science (B.S.), Accounting
26.2 Realty July 2015 - Present
Reef Equity March 2013 - March 2015
Governors State University January 2012 - May 2013
Symply Synsational Vacations April 2004 - December 2010
Teletech August 2000 - August 2003
Skills
Microsoft Excel, Microsoft Word, Microsoft Dynamics, Microsoft Office, QuickBooks, Data Entry, Customer Service, Call Center, Office Administration, PowerPoint, Telephone Skills, Event Planning, Accounts Receivable, Accounting, Accounts Payable, Bookkeeping, Customer Retention, Spreadsheets, Social Networking, Nonprofits, Data Analysis
Education
Northern Illinois University 2013 — 2015
Master of Business Administration (MBA), Entrepreneurial and Small Business Operations
Governors State University 2008 — 2012
Bachelor of Science (B.S.), Accounting
Fay Saeteurn Fay Saeteurn's TeleTech Experience August 2007 - April 2010
Job Student at Heald CollegeStockton
Industry Financial Services
Experience
TeleTech August 2007 - April 2010
Tele Tech Corp August 2007 - April 2010
3 B's Truck and Auto Plaza October 2002 - April 2007
3 B's Truck and Auto Plaza October 2002 - April 2007
Skills
ICD-9-CM, CPT, HCPCS, CMS-1500, Microsoft Office, Medical Billing
Education
Heald College-Stockton 2010 — 2013
Amos Alonzo Stagg High School 1996 — 2000
Heald College
AAS Degree, Medical Insurance Billing and Coding
TeleTech August 2007 - April 2010
Tele Tech Corp August 2007 - April 2010
3 B's Truck and Auto Plaza October 2002 - April 2007
3 B's Truck and Auto Plaza October 2002 - April 2007
Skills
ICD-9-CM, CPT, HCPCS, CMS-1500, Microsoft Office, Medical Billing
Education
Heald College-Stockton 2010 — 2013
Amos Alonzo Stagg High School 1996 — 2000
Heald College
AAS Degree, Medical Insurance Billing and Coding
Kim Vandrell's TeleTech Experience July 2011 - Present
Job DirecTV Peer Advisor at Asurion
Industry Telecommunications
Experience
Asurion November 2013 - Present
TeleTech July 2011 - Present
Charter Communications May 2005 - July 2011
KIRSCHMANS August 1998 - April 2005
Skills
Clerical Skills, Customer Support, Customer Retention, Switchboard Operator, Microsoft Office, Microsoft Excel, Microsoft Word, 10 Key, Cisco Technologies, Kronos Timekeeping, Avaya IP Telephony, Avaya, Administrative..., Troubleshooting, Call Centers, Data Entry
Education
Houston Community College 1992 — 1993
//
Houston Community College 1991 — 1992
Office Management and Supervision
Asurion November 2013 - Present
TeleTech July 2011 - Present
Charter Communications May 2005 - July 2011
KIRSCHMANS August 1998 - April 2005
Skills
Clerical Skills, Customer Support, Customer Retention, Switchboard Operator, Microsoft Office, Microsoft Excel, Microsoft Word, 10 Key, Cisco Technologies, Kronos Timekeeping, Avaya IP Telephony, Avaya, Administrative..., Troubleshooting, Call Centers, Data Entry
Education
Houston Community College 1992 — 1993
//
Houston Community College 1991 — 1992
Office Management and Supervision
Tina Casados-Trevizo Tina Casados-Trevizo's TeleTech Experience 1995 - 1998
Job Trustee Sales Officer at First American Title
Industry Real Estate
Experience
First American Title 2001 - May 2004
Qwest Communications 1998 - 2001
TeleTech 1995 - 1998
Skills
Customer Service, Customer Relations, Outlook, Negotiation, Excel, Account Management, Strategic Planning, Vendor Management
Education
Golden West College 1983 — 1985
Saddleback 1979 — 1983
First American Title 2001 - May 2004
Qwest Communications 1998 - 2001
TeleTech 1995 - 1998
Skills
Customer Service, Customer Relations, Outlook, Negotiation, Excel, Account Management, Strategic Planning, Vendor Management
Education
Golden West College 1983 — 1985
Saddleback 1979 — 1983
Vishal H Vishal H's TeleTech Experience July 2001 - September 2004
Job Senior Consultant
Industry Information Technology and Services
Experience
Bendigo and Adelaide Bank June 2013 - Present
IBM June 2012 - June 2013
Telstra November 2011 - June 2012
Bendigo and Adelaide Bank June 2009 - October 2011
National Australia Bank November 2007 - June 2009
Infosys Technologies Ltd October 2004 - June 2009
National Australia Bank November 2005 - November 2007
TeleTech July 2001 - September 2004
Skills
Technical Architecture, Test Strategy, Oracle Fusion Middleware, ESB, Data Profiling, Data Integration, Business Intelligence, Data Warehousing, Process Improvement, ETL, Data Quality, Software Configuration..., SDLC, Data Modeling, Oracle, Unix, User Acceptance Testing, Unix Shell Scripting, Project Delivery, PL/SQL, Integration, Data Migration, Requirements Gathering, Solution Architecture, Software Development, Requirements Analysis, Business Process, Business Process Design, Enterprise Architecture, Business Requirements, Software Project..., Shell Scripting
Education
Swinburne University of Technology 2000 — 2001
Master of Information Technology
Gujarat University 1995 — 1999
Bachelor of Engineering
Bendigo and Adelaide Bank June 2013 - Present
IBM June 2012 - June 2013
Telstra November 2011 - June 2012
Bendigo and Adelaide Bank June 2009 - October 2011
National Australia Bank November 2007 - June 2009
Infosys Technologies Ltd October 2004 - June 2009
National Australia Bank November 2005 - November 2007
TeleTech July 2001 - September 2004
Skills
Technical Architecture, Test Strategy, Oracle Fusion Middleware, ESB, Data Profiling, Data Integration, Business Intelligence, Data Warehousing, Process Improvement, ETL, Data Quality, Software Configuration..., SDLC, Data Modeling, Oracle, Unix, User Acceptance Testing, Unix Shell Scripting, Project Delivery, PL/SQL, Integration, Data Migration, Requirements Gathering, Solution Architecture, Software Development, Requirements Analysis, Business Process, Business Process Design, Enterprise Architecture, Business Requirements, Software Project..., Shell Scripting
Education
Swinburne University of Technology 2000 — 2001
Master of Information Technology
Gujarat University 1995 — 1999
Bachelor of Engineering
Tanya Esparza Tanya Esparza's TeleTech Experience January 2004 - January 2008
Job Criminal Justice College Student
Industry Legal Services
Experience
Mimi's Café October 2009 - March 2010
Chuck E Cheese September 2008 - June 2009
TeleTech January 2004 - January 2008
Education
Heald College 2010 — 2011
AAS, Criminal Justice
Heald College 2010 — 2011
Associates, Criminal Justice
Mimi's Café October 2009 - March 2010
Chuck E Cheese September 2008 - June 2009
TeleTech January 2004 - January 2008
Education
Heald College 2010 — 2011
AAS, Criminal Justice
Heald College 2010 — 2011
Associates, Criminal Justice
amber bruno amber bruno's TeleTech Experience 2000 - 2004
Job Staffing and Recruiting Professional
Industry Staffing and Recruiting
Experience
Kelly Services 2014 - Present
TeleTech 2000 - 2004
Skills
Leadership
Education
Howell Cheney Technical High School 1998 — 2001
computers
Kelly Services 2014 - Present
TeleTech 2000 - 2004
Skills
Leadership
Education
Howell Cheney Technical High School 1998 — 2001
computers
Lauren A. Chamberlain Lauren A. Chamberlain's TeleTech Experience 2003 - 2004
Job Admistrative Assistant at Borgida & Company.
Industry Accounting
Experience
Centry21 All Points January 2014 - Present
Raymond James Financial Inc. July 2012 - Present
Borgida & Company P.C., CPA's December 2011 - Present
Coldwell Banker Residential Brokerage July 2012 - January 2014
Event Marketing, Inc. March 2004 - October 2011
TeleTech 2003 - 2004
Savings Bank of Manchester 2003 - 2003
Loomis Fargo 2002 - 2003
Sovereign Bank March 2000 - February 2002
Dunkin Donuts 1998 - 2000
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Java, HTML, Windows, Matlab, Event Planning, Time Management, Sales, Marketing, Training, Management
Education
Goodwin College 2015 — 2016
Bachelor's Degree, Business Administration and Management, General
Goodwin College 2014 — 2016
Associate's Degree, Accounting and Finance
Goodwin College 2013 — 2015
Associate’s Degree, Business Administration and Management, General
Rockville High School 1994 — 1997
High School Diploma, General Studies
Centry21 All Points January 2014 - Present
Raymond James Financial Inc. July 2012 - Present
Borgida & Company P.C., CPA's December 2011 - Present
Coldwell Banker Residential Brokerage July 2012 - January 2014
Event Marketing, Inc. March 2004 - October 2011
TeleTech 2003 - 2004
Savings Bank of Manchester 2003 - 2003
Loomis Fargo 2002 - 2003
Sovereign Bank March 2000 - February 2002
Dunkin Donuts 1998 - 2000
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Java, HTML, Windows, Matlab, Event Planning, Time Management, Sales, Marketing, Training, Management
Education
Goodwin College 2015 — 2016
Bachelor's Degree, Business Administration and Management, General
Goodwin College 2014 — 2016
Associate's Degree, Accounting and Finance
Goodwin College 2013 — 2015
Associate’s Degree, Business Administration and Management, General
Rockville High School 1994 — 1997
High School Diploma, General Studies
Ramses Ochoa Ramses Ochoa's TeleTech Experience August 2006 - August 2008
Job .
Industry Mental Health Care
Experience
Universal Chulo LLC March 2015 - Present
LARK Management, LLC December 2013 - September 2014
LIDS Sports Group November 2012 - December 2013
Ron Morgan Properties September 2010 - November 2012
Metro PCS Inc August 2008 - September 2010
TeleTech August 2006 - August 2008
Comcast Cable August 2003 - August 2006
Skills
Notary Public, Real Estate, Lease Administration, Marketing, Sales Management, Procurement, Call Centers, Professional Services, Bilingual-English/Spanis..., Graphic Design, Customer Acquisition, Quality Assurance, Attrition, Yardi, Selling, Ramp-up, Retail, Operating Budgets, New Hire Training, Operations Management, Service Level Agreements, Social Media Marketing, Foster Care, Product Marketing, Customer Service, Management, Sales, Team Building, Microsoft Office, Psychology, Public Speaking, Community Outreach, Training, Coaching, Analysis, CRM, Nonprofits
Education
University of Phoenix 2011 — 2015
Bachelors of Science, Business Administration, Management and Operations
Heald College 2005 — 2007
Associate's degree, Business Administration and Management, General
Universal Chulo LLC March 2015 - Present
LARK Management, LLC December 2013 - September 2014
LIDS Sports Group November 2012 - December 2013
Ron Morgan Properties September 2010 - November 2012
Metro PCS Inc August 2008 - September 2010
TeleTech August 2006 - August 2008
Comcast Cable August 2003 - August 2006
Skills
Notary Public, Real Estate, Lease Administration, Marketing, Sales Management, Procurement, Call Centers, Professional Services, Bilingual-English/Spanis..., Graphic Design, Customer Acquisition, Quality Assurance, Attrition, Yardi, Selling, Ramp-up, Retail, Operating Budgets, New Hire Training, Operations Management, Service Level Agreements, Social Media Marketing, Foster Care, Product Marketing, Customer Service, Management, Sales, Team Building, Microsoft Office, Psychology, Public Speaking, Community Outreach, Training, Coaching, Analysis, CRM, Nonprofits
Education
University of Phoenix 2011 — 2015
Bachelors of Science, Business Administration, Management and Operations
Heald College 2005 — 2007
Associate's degree, Business Administration and Management, General
Christopher Bollinger Christopher Bollinger's TeleTech Experience May 2007 - January 2009
Job Systems Administrator at Momentum Telecom
Industry Information Technology and Services
Experience
Momentum Telecom June 2014 - Present
Verizon Wireless January 2013 - August 2013
Kangaroo Express, an affiliate of The Pantry, Inc. November 2011 - December 2012
Convenience and Petroleum Marketing, LLC. January 2009 - September 2011
TeleTech May 2007 - January 2009
Skills
System Administration, Network Administration, Cisco IOS, Linux System..., Windows Server, Microsoft Exchange, Active Directory, Computer Hardware, Troubleshooting, Technical Documentation, Telephone Skills, Microsoft Excel, Microsoft Word, Telephone Reception, Customer Service, Red Hat Linux, Team Leadership, Training, Process Improvement, PowerPoint, Sales, Customer Retention, Accurate Data Entry, MySQL 4.x, HTML 5, Bash, PHP, Java, Technical Support, Networking
Education
Greenville Technical College 2011 — 2014
Associate's Degree, Network and System Administration/Administration, 3.5 GPA
Greenville Technical College 2011 — 2014
Certificate, Linux Administration, 3.5 G.P.A.
Greenville Technical College 2011 — 2014
Certificate, Microsoft Network Technician, 3.5
Greenville Technical College 2011 — 2014
Certificate, Cisco Routing/Network Configuration, 3.5 G.P.A.
Middlesex County College 1999 — 2000
Business Administration and Management, General
Momentum Telecom June 2014 - Present
Verizon Wireless January 2013 - August 2013
Kangaroo Express, an affiliate of The Pantry, Inc. November 2011 - December 2012
Convenience and Petroleum Marketing, LLC. January 2009 - September 2011
TeleTech May 2007 - January 2009
Skills
System Administration, Network Administration, Cisco IOS, Linux System..., Windows Server, Microsoft Exchange, Active Directory, Computer Hardware, Troubleshooting, Technical Documentation, Telephone Skills, Microsoft Excel, Microsoft Word, Telephone Reception, Customer Service, Red Hat Linux, Team Leadership, Training, Process Improvement, PowerPoint, Sales, Customer Retention, Accurate Data Entry, MySQL 4.x, HTML 5, Bash, PHP, Java, Technical Support, Networking
Education
Greenville Technical College 2011 — 2014
Associate's Degree, Network and System Administration/Administration, 3.5 GPA
Greenville Technical College 2011 — 2014
Certificate, Linux Administration, 3.5 G.P.A.
Greenville Technical College 2011 — 2014
Certificate, Microsoft Network Technician, 3.5
Greenville Technical College 2011 — 2014
Certificate, Cisco Routing/Network Configuration, 3.5 G.P.A.
Middlesex County College 1999 — 2000
Business Administration and Management, General
Liza McAlister Liza McAlister's TeleTech Experience September 2003 - November 2007
Job Customer Service Manager at Waccamaw Telecom Systems, Inc.
Industry Information Technology and Services
Experience
Waccamaw Telecom Systems, Inc. September 2011 - Present
CakeSupplies4U / Visionary LLC April 2011 - September 2011
Urban Nirvana November 2007 - December 2010
TeleTech September 2003 - November 2007
Westaff March 2002 - September 2003
Garner's Natural Market and Cafe December 2000 - March 2002
Skills
Customer Service, Retail, Store Management, Spa, Hospitality, Dispatching, Training, Invoice Processing, Inventory Management, Visual Merchandising, Hiring Employees, Phone Etiquette, Outlook, Microsoft Excel, Microsoft Word, TigerPaw, Google Chrome, Android, Event Planning, Social Media Marketing, Business Networking, Troubleshooting, Marketing, Process Scheduler, Time Management, Management, Sales, Customer Satisfaction, Data Entry, Team Building, Social Networking, Customer Retention, Accounting, Human Resources, Social Media, Sales Management, Microsoft Office
Education
Greenville Technical College 1998 — 1999
Human Services
Waccamaw Telecom Systems, Inc. September 2011 - Present
CakeSupplies4U / Visionary LLC April 2011 - September 2011
Urban Nirvana November 2007 - December 2010
TeleTech September 2003 - November 2007
Westaff March 2002 - September 2003
Garner's Natural Market and Cafe December 2000 - March 2002
Skills
Customer Service, Retail, Store Management, Spa, Hospitality, Dispatching, Training, Invoice Processing, Inventory Management, Visual Merchandising, Hiring Employees, Phone Etiquette, Outlook, Microsoft Excel, Microsoft Word, TigerPaw, Google Chrome, Android, Event Planning, Social Media Marketing, Business Networking, Troubleshooting, Marketing, Process Scheduler, Time Management, Management, Sales, Customer Satisfaction, Data Entry, Team Building, Social Networking, Customer Retention, Accounting, Human Resources, Social Media, Sales Management, Microsoft Office
Education
Greenville Technical College 1998 — 1999
Human Services
Alyce McPartland Alyce McPartland's TeleTech Experience September 2003 - December 2010
Job Customer Service Representative at ROVIA LLC
Industry Automotive
Experience
ROVIA LLC June 2014 - Present
Concentrix January 2013 - June 2014
Table Maestro March 2011 - January 2013
TeleTech September 2003 - December 2010
Synnex 2002 - 2003
Skills
Microsoft Office, Customer Relations, Customer Service, Event Planning, Customer Satisfaction, Account Management, Food & Beverage, Hospitality, Time Management, Management, Research, Sales, Social Media Marketing, Restaurants, Phone Etiquette, Customer Experience, Training, Organization
Education
Greenville Technical College 2006 — 2010
Associates, Hospitality and Tourism with Culinary Focus
ROVIA LLC June 2014 - Present
Concentrix January 2013 - June 2014
Table Maestro March 2011 - January 2013
TeleTech September 2003 - December 2010
Synnex 2002 - 2003
Skills
Microsoft Office, Customer Relations, Customer Service, Event Planning, Customer Satisfaction, Account Management, Food & Beverage, Hospitality, Time Management, Management, Research, Sales, Social Media Marketing, Restaurants, Phone Etiquette, Customer Experience, Training, Organization
Education
Greenville Technical College 2006 — 2010
Associates, Hospitality and Tourism with Culinary Focus
Duncan Clair's TeleTech Experience February 2008 - April 2009
Job Network Scheduler at TSN The Sports Network Canada
Industry Public Relations and Communications
Experience
TSN - The Sports Network - Canada October 2014 - Present
TSN - The Sports Network - Canada August 2014 - October 2014
TSN - The Sports Network - Canada January 2014 - May 2014
CISS Canada,MLI and ILSC June 2012 - December 2012
Gab Wireless December 2009 - August 2010
TeleTech February 2008 - April 2009
TeleTech May 2006 - February 2008
Skills
Writing, Strategic Communications, Social Media, Editing, Creative Strategy, Copy Editing, Press Releases, Event Planning, Social Media Marketing, Media Relations, Event Management, Crisis Communications, Corporate Communications, Strategy, Public Relations
Education
Humber College 2011 — 2014
Advanced Diploma, Public Relations
TSN - The Sports Network - Canada October 2014 - Present
TSN - The Sports Network - Canada August 2014 - October 2014
TSN - The Sports Network - Canada January 2014 - May 2014
CISS Canada,MLI and ILSC June 2012 - December 2012
Gab Wireless December 2009 - August 2010
TeleTech February 2008 - April 2009
TeleTech May 2006 - February 2008
Skills
Writing, Strategic Communications, Social Media, Editing, Creative Strategy, Copy Editing, Press Releases, Event Planning, Social Media Marketing, Media Relations, Event Management, Crisis Communications, Corporate Communications, Strategy, Public Relations
Education
Humber College 2011 — 2014
Advanced Diploma, Public Relations
Renee Butrym Renee Butrym's TeleTech Experience August 1998 - August 2000
Job Corporate Trainer at Northeast Wisconsin Technical College Lean Six Sigma Green Belt Certifiied
Industry Education Management
Experience
Northeast Wisconsin Technical College October 2013 - Present
Hoffman International Properties March 2007 - May 2010
ServePro of Westchester April 2004 - May 2006
Strategic Partners March 2002 - June 2005
TeleTech August 1998 - August 2000
Shaw Industries June 1996 - January 1997
Shaw Industries January 1995 - June 1996
Shaw Industries June 1994 - January 1995
Shaw Industries January 1994 - January 1995
Skills
Business plan..., Fiscal/budget planning, Proficient in French, Marketing, CRM, Training, Public Relations, Social Media, Marketing Strategy, Customer Service, Time Management, E-commerce, Project Planning, Retail, Real Estate, Business Development, Public Speaking, Small Business
Education
Georgia Institute of Technology 1988 — 1993
Bachelor of Science, Textiles
St. Norbert College
Advanced French certificate, French
e
Northeast Wisconsin Technical College October 2013 - Present
Hoffman International Properties March 2007 - May 2010
ServePro of Westchester April 2004 - May 2006
Strategic Partners March 2002 - June 2005
TeleTech August 1998 - August 2000
Shaw Industries June 1996 - January 1997
Shaw Industries January 1995 - June 1996
Shaw Industries June 1994 - January 1995
Shaw Industries January 1994 - January 1995
Skills
Business plan..., Fiscal/budget planning, Proficient in French, Marketing, CRM, Training, Public Relations, Social Media, Marketing Strategy, Customer Service, Time Management, E-commerce, Project Planning, Retail, Real Estate, Business Development, Public Speaking, Small Business
Education
Georgia Institute of Technology 1988 — 1993
Bachelor of Science, Textiles
St. Norbert College
Advanced French certificate, French
e
Shane Burgess Shane Burgess's TeleTech Experience September 2003 - October 2005
Job Customer Service & Quality Oriented
Industry Financial Services
Experience
Chamberlain Group, Inc. August 2014 - Present
APAC Customer Services December 2013 - January 2014
Citi October 2005 - October 2013
TeleTech September 2003 - October 2005
Convergys September 2001 - August 2003
Glendale Community College October 1998 - May 2001
Skills
Certification in..., Experienced with iOS..., Experienced Bill..., 2nd Level Support..., Call Center, Network Administration, Computer Hardware, Troubleshooting, Technical Support, Networking, Customer Service, XP, Call Centers, 12 years phone customer..., Cisco Technologies, Consumer Electronics, Electronics repair, Windows XP Certified..., Escalation Resolution, Apple iOS Familiarity /..., Google Android..., Wireless Networking, Windows XP, Electronics Repair, Customer Experience, Printers, Servers
Education
Glendale Community College 1997 — 2000
Associates of Applied Science (AAS), Electronics Computer Technology, 3.324
Glendale Community College 1997 — 2000
Associate of Arts and Sciences (AAS), Electronics Technology, 3.324
Glendale Community College 1997 — 2000
Certificate, Network and System Administration/Administrator, 3.324
Chamberlain Group, Inc. August 2014 - Present
APAC Customer Services December 2013 - January 2014
Citi October 2005 - October 2013
TeleTech September 2003 - October 2005
Convergys September 2001 - August 2003
Glendale Community College October 1998 - May 2001
Skills
Certification in..., Experienced with iOS..., Experienced Bill..., 2nd Level Support..., Call Center, Network Administration, Computer Hardware, Troubleshooting, Technical Support, Networking, Customer Service, XP, Call Centers, 12 years phone customer..., Cisco Technologies, Consumer Electronics, Electronics repair, Windows XP Certified..., Escalation Resolution, Apple iOS Familiarity /..., Google Android..., Wireless Networking, Windows XP, Electronics Repair, Customer Experience, Printers, Servers
Education
Glendale Community College 1997 — 2000
Associates of Applied Science (AAS), Electronics Computer Technology, 3.324
Glendale Community College 1997 — 2000
Associate of Arts and Sciences (AAS), Electronics Technology, 3.324
Glendale Community College 1997 — 2000
Certificate, Network and System Administration/Administrator, 3.324
Ahmad Al-Tamimi's TeleTech Experience June 2005 - December 2005
Job Enterprise Architect at Feature Creep Technology
Industry Information Technology and Services
Experience
Feature Creep Technology May 2014 - Present
3mushrooms Corp August 2007 - Present
DBRS September 2012 - April 2014
Pink Elephant June 2006 - August 2007
The Sansin Corporation December 2005 - June 2006
TeleTech June 2005 - December 2005
Sayyarty.com February 2004 - April 2005
Skills
Entrepreneurship, Enterprise Software, Application Hosting, E-commerce, .NET, ASP.NET MVC, jQuery, C#, Java, JavaScript, Entity Framework, PHP, Amazon Web Services..., Amazon Cloud, EC2, Linux, iOS, Objective-C, JSON, JSP, Java Enterprise Edition, JavaSE, RESTful WebServices, RESTful architecture, Xcode, Visual Studio, VMware Workstation, XML, Microsoft SQL Server, MySQL, SQLite, Ext JS, C++, c, Razor, NUnit, Lightspeed, Eclipse
Education
Georgia State University 1999 — 2003
Bachelor of Science, Computer Science
Feature Creep Technology May 2014 - Present
3mushrooms Corp August 2007 - Present
DBRS September 2012 - April 2014
Pink Elephant June 2006 - August 2007
The Sansin Corporation December 2005 - June 2006
TeleTech June 2005 - December 2005
Sayyarty.com February 2004 - April 2005
Skills
Entrepreneurship, Enterprise Software, Application Hosting, E-commerce, .NET, ASP.NET MVC, jQuery, C#, Java, JavaScript, Entity Framework, PHP, Amazon Web Services..., Amazon Cloud, EC2, Linux, iOS, Objective-C, JSON, JSP, Java Enterprise Edition, JavaSE, RESTful WebServices, RESTful architecture, Xcode, Visual Studio, VMware Workstation, XML, Microsoft SQL Server, MySQL, SQLite, Ext JS, C++, c, Razor, NUnit, Lightspeed, Eclipse
Education
Georgia State University 1999 — 2003
Bachelor of Science, Computer Science
Lateish Hill Lateish Hill's TeleTech Experience July 2003 - December 2010
Job Admissions Counsler at Greenville Hospital System
Industry Hospital & Health Care
Experience
Greenville Hospital System December 2011 - Present
Greer Memorial Hospital December 2011 - Present
TeleTech July 2003 - December 2010
Teletech Communications July 2003 - December 2010
Family Foot and Ankle Center May 2000 - June 2003
Family Foot & Ankle Center May 2000 - June 2003
Skills
Proficient in Microsoft...
Education
Greenville Technical College 2010 — 2014
Mauldin High School 1998 — 2001
High School Diploma
Greenville Technical College
Mauldin High School
Greenville Hospital System December 2011 - Present
Greer Memorial Hospital December 2011 - Present
TeleTech July 2003 - December 2010
Teletech Communications July 2003 - December 2010
Family Foot and Ankle Center May 2000 - June 2003
Family Foot & Ankle Center May 2000 - June 2003
Skills
Proficient in Microsoft...
Education
Greenville Technical College 2010 — 2014
Mauldin High School 1998 — 2001
High School Diploma
Greenville Technical College
Mauldin High School
Tonya Gambrell, MBA Tonya Gambrell, MBA's TeleTech Experience March 1996 - August 1999
Job Senior Business Intelligence Systems Analyst at Greenville Health System
Industry Information Technology and Services
Experience
Greenville Health System October 2013 - Present
Greenville Health System September 2010 - 2013
AnMed Health April 2003 - October 2010
Self Regional Healthcare April 1999 - February 2003
TeleTech March 1996 - August 1999
Dell 1993 - 1996
Skills
Healthcare Information..., HIPAA, EMR, Healthcare, Informatics, HL7, CPOE, Cerner, Process Improvement, Software Project..., Project Management, Clinical Research, Revenue Cycle, Systems Analysis, Data Analysis, Software Documentation, Crystal Reports, Training, Troubleshooting, Healthcare Consulting, EHR, Healthcare Management, Hospitals, Health Information..., Access, Analysis, Software Implementation, Epic Systems, Visio, Leadership, Management, Project Planning, IBEX, Siemens Soarian, Soarian Clinicals, McKesson STAR, Integration, Interfaces, SharePoint, Healthcare Industry, Meditech, SQL, Program Management, Inpatient, Business Analysis, System Administration, Information Technology, Testing, PACS, Business Process
Education
Member of PMI institute 2013 — 2013
PMP certification
University of Phoenix 2009 — 2010
MBA, Business Administration, 3.46
AnMed Health University 2009 — 2009
It's Not Just What You Say
AnMed Health University 2008 — 2008
Project Management
Limestone College 2006 — 2008
Bachelors, Computer Science, 3.69
New Horizons Compuer Learning Center 2001 — 2001
2151 Windows 2000 Network & Operating Systems Essentials
Greenville Technical College 1999 — 1999
A+ Certification: Level 1 and Level 2
Tri-County Technical College 1986 — 1988
Associate degree, Computer Technology/Programming
Greenville Health System October 2013 - Present
Greenville Health System September 2010 - 2013
AnMed Health April 2003 - October 2010
Self Regional Healthcare April 1999 - February 2003
TeleTech March 1996 - August 1999
Dell 1993 - 1996
Skills
Healthcare Information..., HIPAA, EMR, Healthcare, Informatics, HL7, CPOE, Cerner, Process Improvement, Software Project..., Project Management, Clinical Research, Revenue Cycle, Systems Analysis, Data Analysis, Software Documentation, Crystal Reports, Training, Troubleshooting, Healthcare Consulting, EHR, Healthcare Management, Hospitals, Health Information..., Access, Analysis, Software Implementation, Epic Systems, Visio, Leadership, Management, Project Planning, IBEX, Siemens Soarian, Soarian Clinicals, McKesson STAR, Integration, Interfaces, SharePoint, Healthcare Industry, Meditech, SQL, Program Management, Inpatient, Business Analysis, System Administration, Information Technology, Testing, PACS, Business Process
Education
Member of PMI institute 2013 — 2013
PMP certification
University of Phoenix 2009 — 2010
MBA, Business Administration, 3.46
AnMed Health University 2009 — 2009
It's Not Just What You Say
AnMed Health University 2008 — 2008
Project Management
Limestone College 2006 — 2008
Bachelors, Computer Science, 3.69
New Horizons Compuer Learning Center 2001 — 2001
2151 Windows 2000 Network & Operating Systems Essentials
Greenville Technical College 1999 — 1999
A+ Certification: Level 1 and Level 2
Tri-County Technical College 1986 — 1988
Associate degree, Computer Technology/Programming
Veronica Thor's TeleTech Experience July 2007 - April 2009
Job Broadcast Journalism Student at Seneca. Head blogger @CitySightTO. Passionate entertainment industry contributor.
Industry Entertainment
Experience
City Sight TO October 2014 - Present
KMH Cardiology & Diagnostic Centres August 2011 - April 2015
Canadian Music Week May 2014 - May 2014
Canadian Music Week March 2013 - March 2013
Canadian Music Week March 2012 - March 2012
Dunrankin Drive Public School March 2011 - June 2011
Orillia Soldiers Memorial Hospital January 2010 - January 2011
Crowded Sky February 2009 - January 2011
Ever Nuclear November 2008 - September 2009
TeleTech July 2007 - April 2009
Skills
Therapeutic Crisis..., First Aid & CPR, Exceptional Patient..., Hospitals, First Aid, Healthcare, Microsoft Word, Medical Imaging, Music, Advertising, PowerPoint, Microsoft Excel, Time Management, Recruiting, Band, Customer Service, Microsoft Office, Software Documentation, Facebook, Teamwork, Event Planning, Editing, Leadership, Outlook, Public Relations, Singing, Social Media, Team Leadership, Training, Research, Public Speaking, Medical Terminology, Office Procedures, Medical Transcription, Office Administration, Customer Satisfaction, Highly detail oriented, Administration, Administrative..., Patient Safety
Education
Seneca College of Applied Arts and Technology 2015 — 2016
College Diploma, Broadcast Journalism
Georgian College 2008 — 2011
Diploma, Child & Youth Worker
Georgian College 2007 — 2008
Office Administration
Orillia District Collegiate and Vocational Institute 2003 — 2007
Ontario Secondary School Diploma
City Sight TO October 2014 - Present
KMH Cardiology & Diagnostic Centres August 2011 - April 2015
Canadian Music Week May 2014 - May 2014
Canadian Music Week March 2013 - March 2013
Canadian Music Week March 2012 - March 2012
Dunrankin Drive Public School March 2011 - June 2011
Orillia Soldiers Memorial Hospital January 2010 - January 2011
Crowded Sky February 2009 - January 2011
Ever Nuclear November 2008 - September 2009
TeleTech July 2007 - April 2009
Skills
Therapeutic Crisis..., First Aid & CPR, Exceptional Patient..., Hospitals, First Aid, Healthcare, Microsoft Word, Medical Imaging, Music, Advertising, PowerPoint, Microsoft Excel, Time Management, Recruiting, Band, Customer Service, Microsoft Office, Software Documentation, Facebook, Teamwork, Event Planning, Editing, Leadership, Outlook, Public Relations, Singing, Social Media, Team Leadership, Training, Research, Public Speaking, Medical Terminology, Office Procedures, Medical Transcription, Office Administration, Customer Satisfaction, Highly detail oriented, Administration, Administrative..., Patient Safety
Education
Seneca College of Applied Arts and Technology 2015 — 2016
College Diploma, Broadcast Journalism
Georgian College 2008 — 2011
Diploma, Child & Youth Worker
Georgian College 2007 — 2008
Office Administration
Orillia District Collegiate and Vocational Institute 2003 — 2007
Ontario Secondary School Diploma
Amanda Grace Villaverde Amanda Grace Villaverde's TeleTech Experience December 2013 - May 2014
Job Administrative Assistant at Profound Financial
Industry Higher Education
Experience
Profound Financial October 2014 - Present
TeleTech December 2013 - May 2014
PrideStaff September 2013 - October 2013
Grand Canyon University 2009 - 2013
Skills
Administrative..., Office Administration, Customer Service, Problem Solving, Time Management, Administrative..., Customer Support, Access, Enrollment Management, Team Leadership, Data Entry, Customer Satisfaction, Call Centers, Training, Databases, Outlook, PowerPoint, Telephone Skills, Troubleshooting, Customer Retention, Leadership
Education
Grand Canyon University 2011 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General
Profound Financial October 2014 - Present
TeleTech December 2013 - May 2014
PrideStaff September 2013 - October 2013
Grand Canyon University 2009 - 2013
Skills
Administrative..., Office Administration, Customer Service, Problem Solving, Time Management, Administrative..., Customer Support, Access, Enrollment Management, Team Leadership, Data Entry, Customer Satisfaction, Call Centers, Training, Databases, Outlook, PowerPoint, Telephone Skills, Troubleshooting, Customer Retention, Leadership
Education
Grand Canyon University 2011 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General
Ashley Downer Ashley Downer's TeleTech Experience October 2006 - January 2007
Job Stay at home mom
Industry Hospital & Health Care
Experience
Bon Secours Health System July 2011 - March 2015
Oatmont Nursing Center February 2008 - February 2010
TeleTech October 2006 - January 2007
Skills
Nursing, Healthcare
Education
Greenville Technical College 2010 — 2012
Bon Secours Health System July 2011 - March 2015
Oatmont Nursing Center February 2008 - February 2010
TeleTech October 2006 - January 2007
Skills
Nursing, Healthcare
Education
Greenville Technical College 2010 — 2012
Shirley Pendergrass Shirley Pendergrass's TeleTech Experience October 2010 - 2011
Job Paraprofessional at Atlanta Public Schools
Industry Education Management
Experience
Atlanta Public Schools March 2013 - Present
Junior Achievement of Georgia August 2009 - Present
Hands On Atlanta August 2012 - June 2013
Project Future For the Youth September 2011 - January 2012
TeleTech October 2010 - 2011
Hands On Atlanta August 2009 - June 2010
Hands On Atlanta August 2008 - May 2009
Gentle Hands March 2006 - June 2008
A Brighter Future June 2003 - December 2005
Foothills Alliance March 2004 - March 2005
Skills
Sales, Negotiation, Windows, Customer Service, System Administration, Microsoft Excel, Program Management, Non-profits, Public Speaking, Volunteer Management, Event Planning, Community Outreach, Fundraising, Research, Community Development, Leadership Development, Management, Training, Teaching, Nonprofits
Education
Georgia Perimeter College 2011 — 2013
Associate of Science (A.S.), Education
Lipscomb University 1992 — 1994
Greenville High 1988 — 1992
High School Diploma
Atlanta Public Schools March 2013 - Present
Junior Achievement of Georgia August 2009 - Present
Hands On Atlanta August 2012 - June 2013
Project Future For the Youth September 2011 - January 2012
TeleTech October 2010 - 2011
Hands On Atlanta August 2009 - June 2010
Hands On Atlanta August 2008 - May 2009
Gentle Hands March 2006 - June 2008
A Brighter Future June 2003 - December 2005
Foothills Alliance March 2004 - March 2005
Skills
Sales, Negotiation, Windows, Customer Service, System Administration, Microsoft Excel, Program Management, Non-profits, Public Speaking, Volunteer Management, Event Planning, Community Outreach, Fundraising, Research, Community Development, Leadership Development, Management, Training, Teaching, Nonprofits
Education
Georgia Perimeter College 2011 — 2013
Associate of Science (A.S.), Education
Lipscomb University 1992 — 1994
Greenville High 1988 — 1992
High School Diploma
Sophia Sepideh Rezvani's TeleTech Experience February 2008 - July 2008
Job Manager, independent financial broker
Industry Financial Services
Experience
Independent Business Owner February 2015 - Present
Desjardins Finacial Security Independent Network August 2013 - December 2014
WFG Investments, Inc. November 2011 - March 2013
Western University September 2009 - June 2012
Pacific High Tech Ltd. October 2011 - January 2012
Western University May 2009 - June 2011
TeleTech February 2008 - July 2008
The Hudson's Bay Company August 2007 - December 2007
Skills
Strategic Leadership, Team Building, Flexible Working, Microsoft Office, Problem Solving, Customer Service, Data Analysis, Sales, Flexible Schedule, Training, Project Management, Management, Project Planning, Negotiation, Analysis, Team Leadership, Strategy, Financial Planning, Investments, Finance, Strategic Planning
Education
The University of Western Ontario 2009 — 2011
Master's degree, Engineering
Gujarat University 2003 — 2007
Bachelor, Chemical Engineering
Independent Business Owner February 2015 - Present
Desjardins Finacial Security Independent Network August 2013 - December 2014
WFG Investments, Inc. November 2011 - March 2013
Western University September 2009 - June 2012
Pacific High Tech Ltd. October 2011 - January 2012
Western University May 2009 - June 2011
TeleTech February 2008 - July 2008
The Hudson's Bay Company August 2007 - December 2007
Skills
Strategic Leadership, Team Building, Flexible Working, Microsoft Office, Problem Solving, Customer Service, Data Analysis, Sales, Flexible Schedule, Training, Project Management, Management, Project Planning, Negotiation, Analysis, Team Leadership, Strategy, Financial Planning, Investments, Finance, Strategic Planning
Education
The University of Western Ontario 2009 — 2011
Master's degree, Engineering
Gujarat University 2003 — 2007
Bachelor, Chemical Engineering
Christina Marie Glover Christina Marie Glover's TeleTech Experience December 2009 - June 2010
Job Production Planner at Ancra International LLC Cargo Handling Systems
Industry Mechanical or Industrial Engineering
Experience
Ancra International LLC - Cargo Handling Systems September 2014 - Present
Pacific Coast Home Solutions April 2014 - September 2014
The Southern California Group Inc October 2013 - April 2014
Texas Instruments January 2011 - April 2013
Texas Instruments September 2010 - January 2011
TeleTech December 2009 - June 2010
Sutherland Global Services March 2007 - November 2007
Skills
Semiconductors, Customer Service, Manufacturing, Process Improvement, Continuous Improvement, Electronics, Engineering Management, Semiconductor Industry, Supply Chain Management, Lean Manufacturing, Cross-functional Team..., Marketing Strategy, SPC, Engineering, JMP, Analysis, Product Engineering, IC, Assembly and Test..., 5S, Demand Forecasting, SAP Inventory Management, SAP ERP, Communications Planning, Corporate Communications, Internal Communications, Mobile Devices, Project Management, DMAIC, Yield, Failure Analysis, Business Development, Personal Development, Entrepreneurship
Education
Holy Angel University 2004 — 2009
Bachelor of Science (B.S.), Industrial Engineering
Ancra International LLC - Cargo Handling Systems September 2014 - Present
Pacific Coast Home Solutions April 2014 - September 2014
The Southern California Group Inc October 2013 - April 2014
Texas Instruments January 2011 - April 2013
Texas Instruments September 2010 - January 2011
TeleTech December 2009 - June 2010
Sutherland Global Services March 2007 - November 2007
Skills
Semiconductors, Customer Service, Manufacturing, Process Improvement, Continuous Improvement, Electronics, Engineering Management, Semiconductor Industry, Supply Chain Management, Lean Manufacturing, Cross-functional Team..., Marketing Strategy, SPC, Engineering, JMP, Analysis, Product Engineering, IC, Assembly and Test..., 5S, Demand Forecasting, SAP Inventory Management, SAP ERP, Communications Planning, Corporate Communications, Internal Communications, Mobile Devices, Project Management, DMAIC, Yield, Failure Analysis, Business Development, Personal Development, Entrepreneurship
Education
Holy Angel University 2004 — 2009
Bachelor of Science (B.S.), Industrial Engineering
Victor Butera Victor Butera's TeleTech Experience November 2003 - December 2007
Job Managing Director Customer Care at NUCO2 ; a Praxair Company
Industry Chemicals
Experience
Praxair November 2013 - Present
Express Scripts October 2009 - April 2013
Marketlinkx Direct March 2009 - September 2009
Wyndham Vacation Ownership January 2008 - February 2009
TeleTech November 2003 - December 2007
Aegis Limited December 1999 - October 2003
JPMorgan Chase & Co. March 1997 - November 1999
Fortsmann Little & Company September 1992 - March 1997
Education
University of Connecticut
University of Notre Dame - Mendoza College of Business
Yale University - Yale School of Management
Executive Leadership Institute
Harvard Business School Executive Education
Health Care Initiative (HCI)
Praxair November 2013 - Present
Express Scripts October 2009 - April 2013
Marketlinkx Direct March 2009 - September 2009
Wyndham Vacation Ownership January 2008 - February 2009
TeleTech November 2003 - December 2007
Aegis Limited December 1999 - October 2003
JPMorgan Chase & Co. March 1997 - November 1999
Fortsmann Little & Company September 1992 - March 1997
Education
University of Connecticut
University of Notre Dame - Mendoza College of Business
Yale University - Yale School of Management
Executive Leadership Institute
Harvard Business School Executive Education
Health Care Initiative (HCI)
Kelley Tyler Cox Kelley Tyler Cox's TeleTech Experience January 2015 - April 2015
Job Technical Support Technician at Iron Data Solutions, Inc.
Industry Information Technology and Services
Experience
MicroPact May 2015 - Present
PEPP, Inc. December 2014 - May 2015
TeleTech January 2015 - April 2015
Shepherd Center June 2014 - November 2014
Peachtree City Library January 2010 - November 2014
Odyssey School March 2014 - May 2014
PakMail April 2013 - November 2013
Habitat for Humanity Thrift Store January 2010 - October 2013
Skills
Technical Support, Windows Server, Help Desk Support, Android, Windows 7, Active Directory, Printers, Microsoft Exchange, Networking, Access, Microsoft Excel, Microsoft Office, MS Project, Microsoft SQL Server, Microsoft Technologies, Microsoft Word, PowerPoint, VB.NET, Numara Footprints, iPhone Support, Mac OS, OS X, Linux, Unix, Oracle, Social Media, Routers, Wireless Networking, Cisco Routers, Network Security, Computer Security, VMware ESX, Software Installation, Operating Systems, Citrix, System Deployment, Troubleshooting, Windows
Education
Georgia Northwestern Technical College 2013 — 2014
Associate of Applied Science, Computer and Information Sciences and Support Services (Cisco Networking), 3.5
West Georgia Technical College 2012 — 2013
Associate of Applied Science, Computer and Information Sciences and Support Services (Microsoft Networking), 3.5
West Georgia Technical College 2011 — 2013
Associate of Applied Science, Computer Information Systems (Computer Support Specialist), 3.5
MicroPact May 2015 - Present
PEPP, Inc. December 2014 - May 2015
TeleTech January 2015 - April 2015
Shepherd Center June 2014 - November 2014
Peachtree City Library January 2010 - November 2014
Odyssey School March 2014 - May 2014
PakMail April 2013 - November 2013
Habitat for Humanity Thrift Store January 2010 - October 2013
Skills
Technical Support, Windows Server, Help Desk Support, Android, Windows 7, Active Directory, Printers, Microsoft Exchange, Networking, Access, Microsoft Excel, Microsoft Office, MS Project, Microsoft SQL Server, Microsoft Technologies, Microsoft Word, PowerPoint, VB.NET, Numara Footprints, iPhone Support, Mac OS, OS X, Linux, Unix, Oracle, Social Media, Routers, Wireless Networking, Cisco Routers, Network Security, Computer Security, VMware ESX, Software Installation, Operating Systems, Citrix, System Deployment, Troubleshooting, Windows
Education
Georgia Northwestern Technical College 2013 — 2014
Associate of Applied Science, Computer and Information Sciences and Support Services (Cisco Networking), 3.5
West Georgia Technical College 2012 — 2013
Associate of Applied Science, Computer and Information Sciences and Support Services (Microsoft Networking), 3.5
West Georgia Technical College 2011 — 2013
Associate of Applied Science, Computer Information Systems (Computer Support Specialist), 3.5
Kathleen Burkhardt's TeleTech Experience January 2015 - Present
Job Communication Strategist: Social Media, PR, Web, Marketing
Industry Public Relations and Communications
Experience
TeleTech January 2015 - Present
University of Denver January 2014 - Present
EVB February 2014 - January 2015
Barnhart Communications May 2013 - February 2014
University of Denver September 2011 - June 2013
University of Denver September 2011 - June 2013
GroundFloor Media January 2013 - May 2013
Denver Bike Sharing May 2012 - August 2012
American Red Cross August 2010 - August 2011
American Red Cross of Greater Indianapolis August 2009 - August 2010
Skills
Social Media, Strategic Communications, Public Relations, Social Media Marketing, Blogging, Social Networking, Volunteer Management, Event Planning, Public Speaking, Marketing, Facebook, Team Leadership, Research, Nonprofits, Community Outreach, Fundraising, Editing, Program Management, Training, Community Development, Press Releases, Media Relations, Teaching, Leadership, Grant Writing, Promotional Writing, Strategy, Event Management
Education
University of Denver 2011 — 2013
M.S., Strategic Communication
Hope College 2004 — 2008
BA, Communication and Political Science
TeleTech January 2015 - Present
University of Denver January 2014 - Present
EVB February 2014 - January 2015
Barnhart Communications May 2013 - February 2014
University of Denver September 2011 - June 2013
University of Denver September 2011 - June 2013
GroundFloor Media January 2013 - May 2013
Denver Bike Sharing May 2012 - August 2012
American Red Cross August 2010 - August 2011
American Red Cross of Greater Indianapolis August 2009 - August 2010
Skills
Social Media, Strategic Communications, Public Relations, Social Media Marketing, Blogging, Social Networking, Volunteer Management, Event Planning, Public Speaking, Marketing, Facebook, Team Leadership, Research, Nonprofits, Community Outreach, Fundraising, Editing, Program Management, Training, Community Development, Press Releases, Media Relations, Teaching, Leadership, Grant Writing, Promotional Writing, Strategy, Event Management
Education
University of Denver 2011 — 2013
M.S., Strategic Communication
Hope College 2004 — 2008
BA, Communication and Political Science
Kenita Bowers's TeleTech Experience 2002 - 2003
Job Director of Community Engagement, Legislative Affairs & Media Relations at Isle of Wight County Schools
Industry Public Relations and Communications
Experience
Isle of Wight County Schools July 2015 - Present
PRSA Hampton Roads January 2015 - Present
Virginia Housing and Community Development Corporation August 2012 - Present
Communities In Schools of Hampton Roads March 2012 - Present
Isle of Wight County Schools July 2012 - July 2015
Hampton University September 2011 - January 2013
WAVY-TV May 2010 - July 2012
Sprint June 2003 - May 2010
TeleTech 2002 - 2003
Skills
Media Relations, Strategic Communications, Event Planning, Non-profits, Promotions, Web Content Management, Employee Relations, Creative Writing, Desktop Publishing, Community Relations, Press Releases, Public Relations, Public Speaking, Social Media, Marketing Communications, Writing, Event Management, Strategic Planning, Internal Communications, Customer Relations, Fundraising, Corporate Communications, Blogging, Customer Service, Newsletters, Microsoft Office, Budget Management, Word, PowerPoint, Content Management, Excel, Special Events, Community Development, Budgets, Nonprofits, Microsoft Excel, Microsoft Word, Editing, Community Outreach, Advertising, Marketing, Management, Leadership, Research, Social Media Marketing, Social Networking, Program Management, Facebook, Proposal Writing, Copywriting
Education
Norfolk State University 2009 — 2011
MA, Public Relations
Hampton University 1997 — 2001
BA, Mass Media
Isle of Wight County Schools July 2015 - Present
PRSA Hampton Roads January 2015 - Present
Virginia Housing and Community Development Corporation August 2012 - Present
Communities In Schools of Hampton Roads March 2012 - Present
Isle of Wight County Schools July 2012 - July 2015
Hampton University September 2011 - January 2013
WAVY-TV May 2010 - July 2012
Sprint June 2003 - May 2010
TeleTech 2002 - 2003
Skills
Media Relations, Strategic Communications, Event Planning, Non-profits, Promotions, Web Content Management, Employee Relations, Creative Writing, Desktop Publishing, Community Relations, Press Releases, Public Relations, Public Speaking, Social Media, Marketing Communications, Writing, Event Management, Strategic Planning, Internal Communications, Customer Relations, Fundraising, Corporate Communications, Blogging, Customer Service, Newsletters, Microsoft Office, Budget Management, Word, PowerPoint, Content Management, Excel, Special Events, Community Development, Budgets, Nonprofits, Microsoft Excel, Microsoft Word, Editing, Community Outreach, Advertising, Marketing, Management, Leadership, Research, Social Media Marketing, Social Networking, Program Management, Facebook, Proposal Writing, Copywriting
Education
Norfolk State University 2009 — 2011
MA, Public Relations
Hampton University 1997 — 2001
BA, Mass Media
Charlie Alves, RACR's TeleTech Experience 2001 - 2006
Job Talent Acquisition Consultant at Baystate Health
Industry Hospital & Health Care
Experience
Baystate Health October 2014 - Present
Loving Care Agency, Inc August 2012 - September 2014
MassMutual Financial Group 2010 - 2012
Hamilton Connections, Inc. 2006 - 2009
TeleTech 2001 - 2006
HSBC April 1993 - November 2000
Skills
Applicant Tracking..., Recruiting
Education
Holyoke Community College
Baystate Health October 2014 - Present
Loving Care Agency, Inc August 2012 - September 2014
MassMutual Financial Group 2010 - 2012
Hamilton Connections, Inc. 2006 - 2009
TeleTech 2001 - 2006
HSBC April 1993 - November 2000
Skills
Applicant Tracking..., Recruiting
Education
Holyoke Community College
Brandon Black's TeleTech Experience July 2012 - August 2013
Job Underwriter Personal Lines at State Farm
Industry Financial Services
Experience
State Farm 2015 - Present
Georgia State University August 2014 - Present
The Piedmont Group of Atlanta, LLC April 2014 - August 2015
Georgia State University 2014 - August 2015
Georgia State University 2012 - May 2015
TeleTech July 2012 - August 2013
Skills
Customer Service, Microsoft Office, Leadership, Microsoft Excel, Underwriting, Account Reconciliation, PowerPoint, Time Management, Financial Analysis, Economics, Microsoft Word, Community Service, Critical Thinking, Employee Training, Corporate Finance, Finance, Investments, Organization &..., Financial Accounting, Accurate Data Entry, Outlook, Leadership Development, Team Leadership, Community Outreach, Civic Engagement, Administrative..., Public Speaking, Event Planning, Social Media, Social Networking, Team Work, Retail Sales, Zumba Instruction
Education
Georgia State University 2011 — 2015
Bachelor of Business Administration (B.B.A.), Finance, 3.3
Georgia State University - J. Mack Robinson College of Business 2011 — 2015
Bachelor of Business Administration (B.B.A.), Finance, 3.3
State Farm 2015 - Present
Georgia State University August 2014 - Present
The Piedmont Group of Atlanta, LLC April 2014 - August 2015
Georgia State University 2014 - August 2015
Georgia State University 2012 - May 2015
TeleTech July 2012 - August 2013
Skills
Customer Service, Microsoft Office, Leadership, Microsoft Excel, Underwriting, Account Reconciliation, PowerPoint, Time Management, Financial Analysis, Economics, Microsoft Word, Community Service, Critical Thinking, Employee Training, Corporate Finance, Finance, Investments, Organization &..., Financial Accounting, Accurate Data Entry, Outlook, Leadership Development, Team Leadership, Community Outreach, Civic Engagement, Administrative..., Public Speaking, Event Planning, Social Media, Social Networking, Team Work, Retail Sales, Zumba Instruction
Education
Georgia State University 2011 — 2015
Bachelor of Business Administration (B.B.A.), Finance, 3.3
Georgia State University - J. Mack Robinson College of Business 2011 — 2015
Bachelor of Business Administration (B.B.A.), Finance, 3.3
Tyler Hoddinott's TeleTech Experience February 2015 - Present
Job Community Cruiser at Sunshine 89
Industry Broadcast Media
Experience
TeleTech February 2015 - Present
Sunshine 89.1 FM December 2014 - Present
Giant Tiger November 2006 - February 2015
Humber College April 2014 - August 2014
Humber College September 2013 - April 2014
Skills
Audio Post Production, Voice Acting, Voice Over, Ad-Lib, Radio Broadcasting, Radio Host, Radio Producing, Radio Promotions, Radio Programming, Promotions, Sales, Breaking News, Acting, Radio Advertising
Education
Humber College 2012 — 2014
Radio Broadcasting
Humber College 2012 — 2014
Radio and Television Broadcasting Technology/Technician
TeleTech February 2015 - Present
Sunshine 89.1 FM December 2014 - Present
Giant Tiger November 2006 - February 2015
Humber College April 2014 - August 2014
Humber College September 2013 - April 2014
Skills
Audio Post Production, Voice Acting, Voice Over, Ad-Lib, Radio Broadcasting, Radio Host, Radio Producing, Radio Promotions, Radio Programming, Promotions, Sales, Breaking News, Acting, Radio Advertising
Education
Humber College 2012 — 2014
Radio Broadcasting
Humber College 2012 — 2014
Radio and Television Broadcasting Technology/Technician
Steve Haas, SPHR-CA Steve Haas, SPHR-CA's TeleTech Experience February 2006 - October 2006
Job HR Director at Disability Rights California
Industry Human Resources
Experience
Disability Rights California January 2015 - Present
Nationwide Insurance April 2010 - January 2015
Nationwide Insurance July 2009 - April 2010
UC Davis Extension September 2007 - September 2009
Nationwide Insurance December 2006 - July 2009
TeleTech February 2006 - October 2006
News & Review July 2003 - January 2006
Self-employed January 2002 - July 2003
InnoVentry September 1999 - September 2001
Skills
Performance Management, Employee Relations, Human Resources, Talent Management, Training, Onboarding, Coaching, Recruiting, Organizational..., Succession Planning, Leadership Development, Positive Employee..., Hiring, Temporary Placement, Talent Acquisition, HRIS
Education
Golden Gate University 2013 — 2015
Master's Degree, Human Resources
Golden Gate University 1989 — 2000
BS, Business Administration
Disability Rights California January 2015 - Present
Nationwide Insurance April 2010 - January 2015
Nationwide Insurance July 2009 - April 2010
UC Davis Extension September 2007 - September 2009
Nationwide Insurance December 2006 - July 2009
TeleTech February 2006 - October 2006
News & Review July 2003 - January 2006
Self-employed January 2002 - July 2003
InnoVentry September 1999 - September 2001
Skills
Performance Management, Employee Relations, Human Resources, Talent Management, Training, Onboarding, Coaching, Recruiting, Organizational..., Succession Planning, Leadership Development, Positive Employee..., Hiring, Temporary Placement, Talent Acquisition, HRIS
Education
Golden Gate University 2013 — 2015
Master's Degree, Human Resources
Golden Gate University 1989 — 2000
BS, Business Administration
Rhonda Hutchison Rhonda Hutchison's TeleTech Experience October 2012 - December 2014
Job Computer Technology/Web Design Student at HorryGeorgetown Technical College Continuing Education
Industry Higher Education
Experience
Myrtle Beach Custom Staircase LLC September 2014 - Present
TeleTech October 2012 - December 2014
Property Management Plus May 2006 - July 2007
Myrtle Beach Custom Staircase Company June 2002 - January 2006
NMB Composting Facility, LLC / Livingston Development & mgmt, LLC, Livingston & Son Services, LLC January 2001 - February 2002
Skills
Web Design, Computer Technology /..., Microsoft Office, Social Networking, Social Media Marketing, Office Management, Customer Service, Call Centers, Carpentry, Communication, Web Development, Web Content, Web Content Management, Website Development, Data Entry, Operations Management, Account Management, Logistics, Shipping, Shipping & Receiving, Accounts Receivable
Education
HGTC 2010 — 2014
Associate's Degree, Computer Technology / Programming/ Web Design, 3.37
Horry-Georgetown Technical College 2010 — 2014
Associate's degree in Computer Science, Emp. Programming, Web Design, 3.37 GPA
Myrtle Beach Custom Staircase LLC September 2014 - Present
TeleTech October 2012 - December 2014
Property Management Plus May 2006 - July 2007
Myrtle Beach Custom Staircase Company June 2002 - January 2006
NMB Composting Facility, LLC / Livingston Development & mgmt, LLC, Livingston & Son Services, LLC January 2001 - February 2002
Skills
Web Design, Computer Technology /..., Microsoft Office, Social Networking, Social Media Marketing, Office Management, Customer Service, Call Centers, Carpentry, Communication, Web Development, Web Content, Web Content Management, Website Development, Data Entry, Operations Management, Account Management, Logistics, Shipping, Shipping & Receiving, Accounts Receivable
Education
HGTC 2010 — 2014
Associate's Degree, Computer Technology / Programming/ Web Design, 3.37
Horry-Georgetown Technical College 2010 — 2014
Associate's degree in Computer Science, Emp. Programming, Web Design, 3.37 GPA
Angela Meade Angela Meade's TeleTech Experience November 2013 - Present
Job Desktop Tech at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech November 2013 - Present
Green River Correctional Complex April 2013 - November 2013
Dollar Tree Stores August 2012 - May 2013
Education
Hopkinsville Community College 2010 — 2013
Associate's degree, Criminal Justice/Law Enforcement Administration
Ledbetter Christian Academy 1991 — 2005
High School Diploma, College prep
TeleTech November 2013 - Present
Green River Correctional Complex April 2013 - November 2013
Dollar Tree Stores August 2012 - May 2013
Education
Hopkinsville Community College 2010 — 2013
Associate's degree, Criminal Justice/Law Enforcement Administration
Ledbetter Christian Academy 1991 — 2005
High School Diploma, College prep
Lucinda McCollar's TeleTech Experience 1996 - 2003
Job HIM Coder at The Denver Hospice
Industry Hospital & Health Care
Experience
The Denver Hospice March 2015 - Present
Quest Diagnostics 2008 - 2014
South Denver Infectious Diseases 2007 - 2008
TeleTech 1996 - 2003
HPR Health Staff 1995 - 1996
Western Nephrology 1992 - 1995
Skills
Healthcare, Customer Service, Leadership, Hospitals, Strategic Planning, Process Improvement, Team Building, Training, Healthcare Management, Public Speaking, Healthcare Information..., Medicaid, HIPAA, EMR, Medicare, Patient Safety, Medical Terminology, Nursing
Education
Liberty International Univeristy
Bachelor of Science (BS), Health/Health Care Administration/Management
Penn Foster
Diploma, Medical Insurance Specialist/Medical Biller
Heritage College-Denver
Diplomas, Medical/Clinical Assistant
Alameda Senior High
The Denver Hospice March 2015 - Present
Quest Diagnostics 2008 - 2014
South Denver Infectious Diseases 2007 - 2008
TeleTech 1996 - 2003
HPR Health Staff 1995 - 1996
Western Nephrology 1992 - 1995
Skills
Healthcare, Customer Service, Leadership, Hospitals, Strategic Planning, Process Improvement, Team Building, Training, Healthcare Management, Public Speaking, Healthcare Information..., Medicaid, HIPAA, EMR, Medicare, Patient Safety, Medical Terminology, Nursing
Education
Liberty International Univeristy
Bachelor of Science (BS), Health/Health Care Administration/Management
Penn Foster
Diploma, Medical Insurance Specialist/Medical Biller
Heritage College-Denver
Diplomas, Medical/Clinical Assistant
Alameda Senior High
Chris LaBarbera Chris LaBarbera's TeleTech Experience July 2012 - September 2014
Job Contact Center Operations and Technology Expert with a Focus on Customer Experience Strategy, Data Analytics, and Cloud
Industry Telecommunications
Experience
Servion Global Solutions August 2015 - Present
CorvisaCloud October 2014 - August 2015
eLoyalty, a TeleTech Company August 2012 - September 2014
TeleTech July 2012 - September 2014
Citigroup January 2010 - August 2012
Citigroup January 2007 - January 2010
Citi January 2006 - January 2007
NCO Group January 2005 - January 2006
HSBC January 2003 - January 2005
HSBC January 2003 - January 2005
Skills
Call Center, IVR, MIS, VoIP, Cisco Technologies, Networking, Telecommunications, Integration, Unified Communications, TCP/IP, Enterprise Software, SIP, Pre-sales, CRM, Telephony, Cloud Computing, Contact Centers, CTI, Vendor Management, Avaya, SaaS, Managed Services, IP, Data Center, Professional Services, Call Centers, Enterprise Architecture, Service Delivery, Active Directory, Solution Selling, Infrastructure, Software Development, SOA, Management, Disaster Recovery, Solution Architecture, ITIL, Security, System Deployment, Outsourcing, Information Technology, IT Strategy, IT Management, Virtualization, Information Security, Architectures, IT Operations, IT Service Management, Avaya Technologies
Education
University of Phoenix 1998 — 1999
Bachelor of Science (BS), Information Technology
US Naval Nuclear Power School 1996 — 1998
Graduate, Navy Nuclear Power Training Command (NNPTC)
Georgia Institute of Technology 1995 — 1996
College Dropout, Computer Science
Servion Global Solutions August 2015 - Present
CorvisaCloud October 2014 - August 2015
eLoyalty, a TeleTech Company August 2012 - September 2014
TeleTech July 2012 - September 2014
Citigroup January 2010 - August 2012
Citigroup January 2007 - January 2010
Citi January 2006 - January 2007
NCO Group January 2005 - January 2006
HSBC January 2003 - January 2005
HSBC January 2003 - January 2005
Skills
Call Center, IVR, MIS, VoIP, Cisco Technologies, Networking, Telecommunications, Integration, Unified Communications, TCP/IP, Enterprise Software, SIP, Pre-sales, CRM, Telephony, Cloud Computing, Contact Centers, CTI, Vendor Management, Avaya, SaaS, Managed Services, IP, Data Center, Professional Services, Call Centers, Enterprise Architecture, Service Delivery, Active Directory, Solution Selling, Infrastructure, Software Development, SOA, Management, Disaster Recovery, Solution Architecture, ITIL, Security, System Deployment, Outsourcing, Information Technology, IT Strategy, IT Management, Virtualization, Information Security, Architectures, IT Operations, IT Service Management, Avaya Technologies
Education
University of Phoenix 1998 — 1999
Bachelor of Science (BS), Information Technology
US Naval Nuclear Power School 1996 — 1998
Graduate, Navy Nuclear Power Training Command (NNPTC)
Georgia Institute of Technology 1995 — 1996
College Dropout, Computer Science
Chaiden (B) Nhim Chaiden (B) Nhim's TeleTech Experience October 2005 - October 2006
Job Premises Technician at AT&T
Industry Broadcast Media
Experience
AT&T November 2013 - Present
Cox Communications October 2011 - November 2013
Cox Communications April 2010 - October 2011
DA Productionz September 2006 - April 2010
TeleTech October 2005 - October 2006
Skills
Technical Support, Troubleshooting, VoIP, Routers, Servers, Computer Hardware, TCP/IP, IP, Networking, Cabling, Wireless Networking, Telecommunications, Active Directory, Broadband, Windows 7, Windows Server, Wireless, Windows XP, Management, Customer Service, Training, Call Centers, Software Installation, Switches, Sales, Microsoft Office, FCC License, Data Entry, Wireless Routers, Wireless Access, Wireless Communications...
Education
University of Phoenix-San Diego Campus 2010 — 2012
Bachelor of Science (BS), Business Administration and Management, General, 3.5 GPA
Heald College-Stockton 2001 — 2002
Associate of Science (AS), Networking Technology, 3.0 GPA
AT&T November 2013 - Present
Cox Communications October 2011 - November 2013
Cox Communications April 2010 - October 2011
DA Productionz September 2006 - April 2010
TeleTech October 2005 - October 2006
Skills
Technical Support, Troubleshooting, VoIP, Routers, Servers, Computer Hardware, TCP/IP, IP, Networking, Cabling, Wireless Networking, Telecommunications, Active Directory, Broadband, Windows 7, Windows Server, Wireless, Windows XP, Management, Customer Service, Training, Call Centers, Software Installation, Switches, Sales, Microsoft Office, FCC License, Data Entry, Wireless Routers, Wireless Access, Wireless Communications...
Education
University of Phoenix-San Diego Campus 2010 — 2012
Bachelor of Science (BS), Business Administration and Management, General, 3.5 GPA
Heald College-Stockton 2001 — 2002
Associate of Science (AS), Networking Technology, 3.0 GPA
Correen Wilkerson Correen Wilkerson's TeleTech Experience October 2009 - April 2014
Job Front Desk Manager at Perdido Beach Resort
Industry Legal Services
Experience
Perdido Beach Resort September 2014 - Present
Perdido Beach Resort April 2014 - September 2014
TeleTech October 2009 - April 2014
correen wilkerson process serving August 2008 - August 2011
Perdido Beach Resort October 1999 - August 2008
Skills
Customer Service, Management, Time Management, Leadership, Public Speaking, Customer Satisfaction, Research
Education
Grand Canyon University 2012 — 2014
Bachelor's degree, Justice Studies
Pensacola Junior College 2004 — 2006
Associate of Arts (A.A.), criminal justice
Perdido Beach Resort September 2014 - Present
Perdido Beach Resort April 2014 - September 2014
TeleTech October 2009 - April 2014
correen wilkerson process serving August 2008 - August 2011
Perdido Beach Resort October 1999 - August 2008
Skills
Customer Service, Management, Time Management, Leadership, Public Speaking, Customer Satisfaction, Research
Education
Grand Canyon University 2012 — 2014
Bachelor's degree, Justice Studies
Pensacola Junior College 2004 — 2006
Associate of Arts (A.A.), criminal justice
Peter Hantman Peter Hantman's TeleTech Experience 2008 - 2009
Job at E2open
Industry Outsourcing/Offshoring
Experience
E2open 2014 - Present
E2open 2011 - 2014
Synergy Services 2011 - 2013
Seck & DeFoor December 2010 - 2012
IQNavigator July 2009 - December 2010
eBizWare January 2008 - December 2009
TeleTech 2008 - 2009
Bankers Title Company 2004 - 2008
Alpine Access 2000 - 2004
Budget Group Inc. 1998 - 2000
Skills
Strategy, Management, Business Development, Leadership, Supply Chain, SaaS, Vendor Management, Program Management, Process Improvement, Professional Services, Enterprise Software, Strategic Planning, Change Management, Outsourcing, Cloud Computing
Education
Harvard Business School 1993 — 1995
Master of Business Administration (MBA)
University of Colorado Boulder 1985 — 1989
BS Finance
E2open 2014 - Present
E2open 2011 - 2014
Synergy Services 2011 - 2013
Seck & DeFoor December 2010 - 2012
IQNavigator July 2009 - December 2010
eBizWare January 2008 - December 2009
TeleTech 2008 - 2009
Bankers Title Company 2004 - 2008
Alpine Access 2000 - 2004
Budget Group Inc. 1998 - 2000
Skills
Strategy, Management, Business Development, Leadership, Supply Chain, SaaS, Vendor Management, Program Management, Process Improvement, Professional Services, Enterprise Software, Strategic Planning, Change Management, Outsourcing, Cloud Computing
Education
Harvard Business School 1993 — 1995
Master of Business Administration (MBA)
University of Colorado Boulder 1985 — 1989
BS Finance
Kelvin Moultrie Kelvin Moultrie's TeleTech Experience November 2003 - December 2005
Job IT System Technician, Senior at Alabama Department of Labor
Industry Information Technology and Services
Experience
Alabama Department of Labor August 2015 - Present
Alabama Department of Labor March 2014 - August 2015
Tyco Integrated Security January 2013 - March 2014
280 PC October 2012 - February 2013
Bright House Networks September 2011 - January 2013
Continental Airlines August 2006 - July 2011
State Farm Insurance 2005 - 2006
TeleTech November 2003 - December 2005
Skills
Technical Support, Software Installation, Troubleshooting, Routers, Hardware, Laptops, Computer Hardware, Printers, Windows 7, Networking, Wireless Networking, Cisco Technologies, A+ Certified, Windows Vista, Computer Repair, LAN-WAN, Windows Server, Antivirus, Help Desk Support, iPhone, Computer Security, Spyware, Active Directory, Operating Systems, XP, WAN, Servers, VPN, Windows XP, iPod, iPad, Remote Access, VMware, Software, DNS, Information Technology, Windows XP Professional, Mac OS X, Desktop Support, Computer Software
Education
Herzing University-Birmingham 2012 — 2013
Networking Systems, Information Technology
ITT Technical Institute 2000 — 2002
Associates, Computer Networking Systems, 3.29
Alabama Department of Labor August 2015 - Present
Alabama Department of Labor March 2014 - August 2015
Tyco Integrated Security January 2013 - March 2014
280 PC October 2012 - February 2013
Bright House Networks September 2011 - January 2013
Continental Airlines August 2006 - July 2011
State Farm Insurance 2005 - 2006
TeleTech November 2003 - December 2005
Skills
Technical Support, Software Installation, Troubleshooting, Routers, Hardware, Laptops, Computer Hardware, Printers, Windows 7, Networking, Wireless Networking, Cisco Technologies, A+ Certified, Windows Vista, Computer Repair, LAN-WAN, Windows Server, Antivirus, Help Desk Support, iPhone, Computer Security, Spyware, Active Directory, Operating Systems, XP, WAN, Servers, VPN, Windows XP, iPod, iPad, Remote Access, VMware, Software, DNS, Information Technology, Windows XP Professional, Mac OS X, Desktop Support, Computer Software
Education
Herzing University-Birmingham 2012 — 2013
Networking Systems, Information Technology
ITT Technical Institute 2000 — 2002
Associates, Computer Networking Systems, 3.29
Paul Reinicke Paul Reinicke's TeleTech Experience September 2002 - June 2004
Job Software Test Manager, Digital Aviation, NavAir
Industry Airlines/Aviation
Experience
Jeppesen ( a Boeing Company) 2007 - Present
Jeppesen August 2006 - June 2007
TeleTech Holdings, Inc. 2004 - 2006
Teletech September 2002 - June 2004
Jones Cyber Solutions 1998 - 2002
Pacer Cats June 1995 - September 1998
Skills
SQL*Plus, T-SQL, Perl, Relational Databases, Quick Test Professional..., HP Quality Center 10, Test Management, Test Planning, Test Execution, Virtual Testing..., Personnel Assessment, Quality Center, Scrum, Testing, QTP, Agile Methodologies, Quality Assurance, Microsoft SQL Server, SDLC, Environments, Databases, Test Automation, Integration, Software Quality..., SQL, Requirements Analysis, Test Cases, WinRunner, User Acceptance Testing, Test Strategy, Defect Tracking, Waterfall, Integration Testing, Agile Testing, Manual Testing, Performance Testing, CMMI, Regression Testing, Testing Tools, ClearQuest, RUP
Education
ITT Technical Institute-Aurora 1987 — 1989
Electronics Engineering
Jeppesen ( a Boeing Company) 2007 - Present
Jeppesen August 2006 - June 2007
TeleTech Holdings, Inc. 2004 - 2006
Teletech September 2002 - June 2004
Jones Cyber Solutions 1998 - 2002
Pacer Cats June 1995 - September 1998
Skills
SQL*Plus, T-SQL, Perl, Relational Databases, Quick Test Professional..., HP Quality Center 10, Test Management, Test Planning, Test Execution, Virtual Testing..., Personnel Assessment, Quality Center, Scrum, Testing, QTP, Agile Methodologies, Quality Assurance, Microsoft SQL Server, SDLC, Environments, Databases, Test Automation, Integration, Software Quality..., SQL, Requirements Analysis, Test Cases, WinRunner, User Acceptance Testing, Test Strategy, Defect Tracking, Waterfall, Integration Testing, Agile Testing, Manual Testing, Performance Testing, CMMI, Regression Testing, Testing Tools, ClearQuest, RUP
Education
ITT Technical Institute-Aurora 1987 — 1989
Electronics Engineering
Amanda Sabbs's TeleTech Experience June 2010 - December 2010
Job Telecommunications Professional
Industry Telecommunications
Experience
ITW April 2014 - Present
Charter Communications 2011 - 2013
TeleTech June 2010 - December 2010
Skills
Ability to Memorize..., Data Entry and..., Operations and Systems..., Sales and Marketing, Call Centers, Troubleshooting, Customer Retention, Customer Satisfaction, Customer Service, Team Leadership
Education
Greenville Technical College 2007 — 2009
Patient Care Technician Certification
Laurens High School 2004 — 2007
ITW April 2014 - Present
Charter Communications 2011 - 2013
TeleTech June 2010 - December 2010
Skills
Ability to Memorize..., Data Entry and..., Operations and Systems..., Sales and Marketing, Call Centers, Troubleshooting, Customer Retention, Customer Satisfaction, Customer Service, Team Leadership
Education
Greenville Technical College 2007 — 2009
Patient Care Technician Certification
Laurens High School 2004 — 2007
Ron Keran's TeleTech Experience July 2008 - November 2009
Job Business Operations Leader
Industry Information Technology and Services
Experience
TriZetto, A Cognizant Company April 2015 - Present
TriZetto, A Cognizant Company March 2013 - April 2015
TriZetto Corporation August 2011 - March 2013
CapTech May 2010 - August 2011
TeleTech July 2008 - November 2009
TeleTech Holdings January 2008 - July 2008
TeleTech Holdings October 2006 - January 2008
Ceridian October 2002 - October 2006
Sierra-Cedar (formerly The Hunter Group) January 1999 - October 2002
The Coca-Cola Company January 1989 - January 1999
Skills
BPO, Vendor Management, Outsourcing, Business Process..., Process Improvement, Change Management, Business Analysis, Program Management, Project Management, Workforce Management, Call Center, Performance Management, Business Intelligence, Software Project..., PMP, CRM, SDLC, IT Strategy, Business Process..., Talent Acquisition, Analysis, Transition Management, Business Transformation, Service Delivery, Project Portfolio..., Integration, Cross-functional Team..., IT Management, Call Centers, Account Management, Business Process, Software Documentation, Leadership, Quality Assurance, Management, Strategy, Team Management, Enterprise Software, ERP, Project Planning, Recruiting, Consulting, Human Resources, Management Consulting, PMO, Strategic Planning, Executive Management, Operations Management, Customer Satisfaction, Budgets
Education
Georgia Institute of Technology 1983 — 1988
B.S., Operations Research/MSCI (School of Industrial Engineering)
Swainsboro High School 1979 — 1982
Diploma, College Prepratory
TriZetto, A Cognizant Company April 2015 - Present
TriZetto, A Cognizant Company March 2013 - April 2015
TriZetto Corporation August 2011 - March 2013
CapTech May 2010 - August 2011
TeleTech July 2008 - November 2009
TeleTech Holdings January 2008 - July 2008
TeleTech Holdings October 2006 - January 2008
Ceridian October 2002 - October 2006
Sierra-Cedar (formerly The Hunter Group) January 1999 - October 2002
The Coca-Cola Company January 1989 - January 1999
Skills
BPO, Vendor Management, Outsourcing, Business Process..., Process Improvement, Change Management, Business Analysis, Program Management, Project Management, Workforce Management, Call Center, Performance Management, Business Intelligence, Software Project..., PMP, CRM, SDLC, IT Strategy, Business Process..., Talent Acquisition, Analysis, Transition Management, Business Transformation, Service Delivery, Project Portfolio..., Integration, Cross-functional Team..., IT Management, Call Centers, Account Management, Business Process, Software Documentation, Leadership, Quality Assurance, Management, Strategy, Team Management, Enterprise Software, ERP, Project Planning, Recruiting, Consulting, Human Resources, Management Consulting, PMO, Strategic Planning, Executive Management, Operations Management, Customer Satisfaction, Budgets
Education
Georgia Institute of Technology 1983 — 1988
B.S., Operations Research/MSCI (School of Industrial Engineering)
Swainsboro High School 1979 — 1982
Diploma, College Prepratory
Peter VanDorp Peter VanDorp's TeleTech Experience 1999 - 2001
Job Server & Network Administrator at Wellington Catholic District School Board
Industry Information Technology and Services
Experience
Wellington Catholic District School Board October 2003 - Present
Ontario Secondary School Teachers' Federation May 2010 - Present
Hoffman Institute Inc. January 2005 - Present
Vasquez Olympic Taekwondo 2000 - Present
The Beer Store 2001 - June 2004
Tuckersmith Communications 2001 - 2003
TeleTech 1999 - 2001
Enhansiv 1999 - 2001
Cygnus Computer Associates 1998 - 1999
Humber College January 1997 - July 1998
Skills
Wireless Networking, Windows 7, Network Administration, System Administration, OS X, Servers, Windows Server, Windows XP Pro, Cisco IOS, Team Leadership, Customer Service, Network Security, Cisco Routers, Apple Certified, Project Planning, Public Speaking, Management, Windows 95, Mac OS X Server, Help Desk Support, Instructional Design, Mac OS, Windows 9x, HP Procurve Networking, Highly Organized &..., Dependable Team Player, Project Coordination, Highly responsible, TCP/IP protocols, Routing, Firewalls, Mail Server, FirstClass, Communication Skills, Creative Problem Solving, School Boards, Networking, Troubleshooting, Integration, Leadership, Active Directory, Security, VMware, VMware vSphere, VMware ESX, iOS
Education
Humber College 1996 — 1998
Multimedia AV Specialist, Multimedia, Photography, Film & Television, Philosophy
Central Huron Secondary School 1991 — 1998
Wellington Catholic District School Board October 2003 - Present
Ontario Secondary School Teachers' Federation May 2010 - Present
Hoffman Institute Inc. January 2005 - Present
Vasquez Olympic Taekwondo 2000 - Present
The Beer Store 2001 - June 2004
Tuckersmith Communications 2001 - 2003
TeleTech 1999 - 2001
Enhansiv 1999 - 2001
Cygnus Computer Associates 1998 - 1999
Humber College January 1997 - July 1998
Skills
Wireless Networking, Windows 7, Network Administration, System Administration, OS X, Servers, Windows Server, Windows XP Pro, Cisco IOS, Team Leadership, Customer Service, Network Security, Cisco Routers, Apple Certified, Project Planning, Public Speaking, Management, Windows 95, Mac OS X Server, Help Desk Support, Instructional Design, Mac OS, Windows 9x, HP Procurve Networking, Highly Organized &..., Dependable Team Player, Project Coordination, Highly responsible, TCP/IP protocols, Routing, Firewalls, Mail Server, FirstClass, Communication Skills, Creative Problem Solving, School Boards, Networking, Troubleshooting, Integration, Leadership, Active Directory, Security, VMware, VMware vSphere, VMware ESX, iOS
Education
Humber College 1996 — 1998
Multimedia AV Specialist, Multimedia, Photography, Film & Television, Philosophy
Central Huron Secondary School 1991 — 1998
Allan Dababneh Allan Dababneh's TeleTech Experience April 2001 - October 2008
Job Technical Support Supervisor
Industry Consumer Services
Experience
GPS Insight, LLC July 2012 - Present
Grand Canyon University October 2010 - July 2012
IPRO Tech November 2008 - July 2010
TeleTech April 2001 - October 2008
EK London January 1996 - October 2008
Garry Robertson Music 1996 - 2000
Skills
Customer Service, Troubleshooting, Microsoft Office, Outlook, Active Directory, Process Improvement, Technical Support, Management, Windows, Account Management, Networking, Software Documentation, Sales, Microsoft Excel, Call Center, Project Management, Customer Satisfaction, Training, Salesforce.com, Computer Hardware, Team Building, Team Leadership, Visio, Marketing, SQL, PowerPoint, Sales Management, Call Centers, Negotiation, Time Management, Budgets, Windows 7, Help Desk Support, XP, HTML, Windows Server, Quality Assurance, Security, Microsoft Word, Business Analysis, System Administration, Inventory Management, Product Development, Leadership, Operations Management, Access, Vendor Management, Telecommunications, Databases, Customer Experience
Education
Grand Canyon University 2011 — 2012
BS
Regina Mundi College 1989 — 1996
OSSD
GPS Insight, LLC July 2012 - Present
Grand Canyon University October 2010 - July 2012
IPRO Tech November 2008 - July 2010
TeleTech April 2001 - October 2008
EK London January 1996 - October 2008
Garry Robertson Music 1996 - 2000
Skills
Customer Service, Troubleshooting, Microsoft Office, Outlook, Active Directory, Process Improvement, Technical Support, Management, Windows, Account Management, Networking, Software Documentation, Sales, Microsoft Excel, Call Center, Project Management, Customer Satisfaction, Training, Salesforce.com, Computer Hardware, Team Building, Team Leadership, Visio, Marketing, SQL, PowerPoint, Sales Management, Call Centers, Negotiation, Time Management, Budgets, Windows 7, Help Desk Support, XP, HTML, Windows Server, Quality Assurance, Security, Microsoft Word, Business Analysis, System Administration, Inventory Management, Product Development, Leadership, Operations Management, Access, Vendor Management, Telecommunications, Databases, Customer Experience
Education
Grand Canyon University 2011 — 2012
BS
Regina Mundi College 1989 — 1996
OSSD
Charlotte Grantham-Goodman Charlotte Grantham-Goodman's TeleTech Experience 2001 - 2004
Job Sales Specialist, Visual Apex Bainbridge Island
Industry Consumer Electronics
Experience
Retired Advertising and Marketing Sales Professional January 2014 - Present
Semi Retired Advertising/Marketing Professional April 2010 - Present
Visual Apex September 2010 - January 2014
The Kitsap Sun 2004 - 2009
TeleTech 2001 - 2004
TeleTech 2001 - 2004
Sound Publishing 1998 - 2001
Hattiesburg American 1993 - 1995
Thomson Newspapers 1988 - 1990
Thomson Newspapers 1988 - 1990
Skills
Online Marketing, Customer Relations, Customer Satisfaction, Customer Service, New Business Development, Problem Solving, Customer Retention, Advertising, Online Advertising, Promotions, Social Media, Account Management, Social Media Marketing, Marketing Strategy, Marketing Communications, Email Marketing, Public Relations, Digital Marketing, Advertising Sales, Digital Media, Consultative Selling, PowerPoint, SEO, Microsoft Office, SEM, Writing, B2B, Excel, Salesforce.com, Direct Sales, Contract Negotiation, Product Development, Business Development, Budgets, Project Management, Marketing, Lead Generation, Social Networking, Product Management, E-commerce, Product Marketing, Blogging, Digital Signage, Media Relations, Web Content, Newsletters
Education
Hinds Community College
University of Southern Mississippi
Retired Advertising and Marketing Sales Professional January 2014 - Present
Semi Retired Advertising/Marketing Professional April 2010 - Present
Visual Apex September 2010 - January 2014
The Kitsap Sun 2004 - 2009
TeleTech 2001 - 2004
TeleTech 2001 - 2004
Sound Publishing 1998 - 2001
Hattiesburg American 1993 - 1995
Thomson Newspapers 1988 - 1990
Thomson Newspapers 1988 - 1990
Skills
Online Marketing, Customer Relations, Customer Satisfaction, Customer Service, New Business Development, Problem Solving, Customer Retention, Advertising, Online Advertising, Promotions, Social Media, Account Management, Social Media Marketing, Marketing Strategy, Marketing Communications, Email Marketing, Public Relations, Digital Marketing, Advertising Sales, Digital Media, Consultative Selling, PowerPoint, SEO, Microsoft Office, SEM, Writing, B2B, Excel, Salesforce.com, Direct Sales, Contract Negotiation, Product Development, Business Development, Budgets, Project Management, Marketing, Lead Generation, Social Networking, Product Management, E-commerce, Product Marketing, Blogging, Digital Signage, Media Relations, Web Content, Newsletters
Education
Hinds Community College
University of Southern Mississippi
Pamela Larson Pamela Larson's TeleTech Experience 2005 - 2006
Job Senior Sales Executive at Certified Languages International
Industry Telecommunications
Experience
Certified Languages International March 2008 - Present
Aquent May 2007 - March 2008
TeleTech 2005 - 2006
Tele-Interpreters 2003 - 2005
SYMON Communications 2002 - 2003
MCI Telecommunications 1996 - 2001
Cooperative Marketing Associates 1992 - 1996
Meredith Corporation 1983 - 1992
Skills
Consultative Sales, Professional..., Sales Management, Customer Relations, Strategic Planning, Account Management, Telecommunications, Salesforce.com, Customer Service, Call Center, Direct Sales, Consultants, Sales, Call Centers, Selling, Pricing, Management, Marketing, Training, Market Planning, Sales Operations, CRM, Marketing Management, Marketing Communications, Lead Generation, Sales Presentations, Outsourcing, Product Development, Solution Selling, Product Marketing, Sales Process, Customer Retention, Team Building, SaaS, Channel Partners, Business Development, Customer Experience, Cold Calling, Professional Services, Managed Services, B2B, VoIP, Unified Communications, Start-ups, Strategy, Go-to-market Strategy, Enterprise Software, New Business Development, Consultative Selling
Education
Iowa State University 1972 — 1975
BS, Marketing
Grand View College 1971 — 1972
Hoover
Certified Languages International March 2008 - Present
Aquent May 2007 - March 2008
TeleTech 2005 - 2006
Tele-Interpreters 2003 - 2005
SYMON Communications 2002 - 2003
MCI Telecommunications 1996 - 2001
Cooperative Marketing Associates 1992 - 1996
Meredith Corporation 1983 - 1992
Skills
Consultative Sales, Professional..., Sales Management, Customer Relations, Strategic Planning, Account Management, Telecommunications, Salesforce.com, Customer Service, Call Center, Direct Sales, Consultants, Sales, Call Centers, Selling, Pricing, Management, Marketing, Training, Market Planning, Sales Operations, CRM, Marketing Management, Marketing Communications, Lead Generation, Sales Presentations, Outsourcing, Product Development, Solution Selling, Product Marketing, Sales Process, Customer Retention, Team Building, SaaS, Channel Partners, Business Development, Customer Experience, Cold Calling, Professional Services, Managed Services, B2B, VoIP, Unified Communications, Start-ups, Strategy, Go-to-market Strategy, Enterprise Software, New Business Development, Consultative Selling
Education
Iowa State University 1972 — 1975
BS, Marketing
Grand View College 1971 — 1972
Hoover
Jayson Phillips Jayson Phillips's TeleTech Experience December 2014 - Present
Job Product Support Representative at TeleTech
Industry Financial Services
Experience
TeleTech December 2014 - Present
Skills
Troubleshooting, Windows, Customer Service, Process Improvement, Call Centers, Operations Management, Technical Support, Outlook, Sales Management
Education
Houston Community College
TeleTech December 2014 - Present
Skills
Troubleshooting, Windows, Customer Service, Process Improvement, Call Centers, Operations Management, Technical Support, Outlook, Sales Management
Education
Houston Community College
Johnny Davis Jr's TeleTech Experience June 2006 - January 2008
Job Technical Support at Cox Communications
Industry Telecommunications
Experience
Cox Communications May 2014 - September 2014
Sprint Nextel October 2011 - December 2013
Portfolio Recovery Associates, Inc. October 2010 - October 2011
NCO April 2009 - February 2011
APAC January 2008 - March 2009
TeleTech June 2006 - January 2008
Hampton Coliseum September 2002 - May 2006
Gateway November 1999 - January 2001
Skills
Customer Service, Microsoft Office, Microsoft Excel, Customer Satisfaction, Microsoft Word, Inventory Management, Sales, Computer Hardware, Process Engineering, System Administration, Supply Chain Management, Iso 9000, Internet Software, Adobe Director, Call Center, Outlook, Team Building, Troubleshooting, PowerPoint, Training, Call Centers, Telephone Skills, Administration
Education
University of Phoenix 2005 — 2007
Business Administration
Hampton University 1997 — 1999
Associate, Paralegal Studies
Bethel High
Walden University
Business Administration
Cox Communications May 2014 - September 2014
Sprint Nextel October 2011 - December 2013
Portfolio Recovery Associates, Inc. October 2010 - October 2011
NCO April 2009 - February 2011
APAC January 2008 - March 2009
TeleTech June 2006 - January 2008
Hampton Coliseum September 2002 - May 2006
Gateway November 1999 - January 2001
Skills
Customer Service, Microsoft Office, Microsoft Excel, Customer Satisfaction, Microsoft Word, Inventory Management, Sales, Computer Hardware, Process Engineering, System Administration, Supply Chain Management, Iso 9000, Internet Software, Adobe Director, Call Center, Outlook, Team Building, Troubleshooting, PowerPoint, Training, Call Centers, Telephone Skills, Administration
Education
University of Phoenix 2005 — 2007
Business Administration
Hampton University 1997 — 1999
Associate, Paralegal Studies
Bethel High
Walden University
Business Administration
Penny McQuaid's TeleTech Experience July 1992 - October 2002
Job T&E Specialist at ServiceNow The Enterprise IT Cloud Company
Industry Accounting
Experience
ServiceNow - The Enterprise IT Cloud Company May 2014 - Present
Service Repair Solutions March 2006 - May 2012
Pony Lumber September 2005 - March 2006
Muckleshoot Tribal Headquarters June 2005 - August 2005
TeleTech July 1992 - October 2002
Ram Centrifugal Products, Inc. July 1976 - March 1990
Skills
Payroll, Accounting, Microsoft Excel, Accounts Receivable, Microsoft Office, Oracle, Accounts Payable, MAS500, Mas90, General Office Skills, ADP ezLaborManager, Concur, Internal Controls, System Administration, Invoicing, Management, Managerial Finance, Training, Accruals, Purchasing, Team Building, Mas 90, Microsoft Word, Time Management, Fixed Assets, Inventory Management, Customer Satisfaction, Strategic Planning, Customer Service, Automotive, GAAP, SAP, General Ledger, Consolidation, Account Management, Journal Entries, ADP Payroll, Cost Accounting, Auditing, Human Resources
Education
Grossmont College 1990 — 1992
Calculus, Physics, Spanish, Accounting Principles, Business Math, Statistics.
Lakes High School, Tacoma, WA 1969 — 1973
ServiceNow - The Enterprise IT Cloud Company May 2014 - Present
Service Repair Solutions March 2006 - May 2012
Pony Lumber September 2005 - March 2006
Muckleshoot Tribal Headquarters June 2005 - August 2005
TeleTech July 1992 - October 2002
Ram Centrifugal Products, Inc. July 1976 - March 1990
Skills
Payroll, Accounting, Microsoft Excel, Accounts Receivable, Microsoft Office, Oracle, Accounts Payable, MAS500, Mas90, General Office Skills, ADP ezLaborManager, Concur, Internal Controls, System Administration, Invoicing, Management, Managerial Finance, Training, Accruals, Purchasing, Team Building, Mas 90, Microsoft Word, Time Management, Fixed Assets, Inventory Management, Customer Satisfaction, Strategic Planning, Customer Service, Automotive, GAAP, SAP, General Ledger, Consolidation, Account Management, Journal Entries, ADP Payroll, Cost Accounting, Auditing, Human Resources
Education
Grossmont College 1990 — 1992
Calculus, Physics, Spanish, Accounting Principles, Business Math, Statistics.
Lakes High School, Tacoma, WA 1969 — 1973
Russell Ewald's TeleTech Experience June 2006 - December 2007
Job Site IT Manager
Industry Outsourcing/Offshoring
Experience
Revana December 2007 - Present
TeleTech June 2006 - December 2007
Direct Alliance April 2004 - June 2006
Insight April 2002 - April 2004
Comark October 1998 - April 2002
CNA Insurance May 1998 - October 1998
Skills
Network Administration, Telecommunications, Management, Technical Support, Servers, Computer Hardware, Process Improvement, Windows Server, Windows, SCCM, Active Directory, Troubleshooting, SQL, VMware, Leadership, Virtualization, Software Installation, SharePoint, Microsoft SQL Server, Security, Group Policy, IT Management, Microsoft Exchange, Integration, Disaster Recovery, Testing, Cloud Computing, Call Centers, DNS, Networking, Vendor Management, Windows 7, System Administration, IT Operations, Analysis, Data Center, Software Documentation, VMware ESX, Information Technology, Unix, SDLC, Databases, Visio, Business Analysis, VPN
Education
DeVry / Keller 2000 — 2001
BS, Information Technology
Northern Illinois University 1994 — 1996
BA, Criminology
Harper College 1992 — 1994
AA, Education
Revana December 2007 - Present
TeleTech June 2006 - December 2007
Direct Alliance April 2004 - June 2006
Insight April 2002 - April 2004
Comark October 1998 - April 2002
CNA Insurance May 1998 - October 1998
Skills
Network Administration, Telecommunications, Management, Technical Support, Servers, Computer Hardware, Process Improvement, Windows Server, Windows, SCCM, Active Directory, Troubleshooting, SQL, VMware, Leadership, Virtualization, Software Installation, SharePoint, Microsoft SQL Server, Security, Group Policy, IT Management, Microsoft Exchange, Integration, Disaster Recovery, Testing, Cloud Computing, Call Centers, DNS, Networking, Vendor Management, Windows 7, System Administration, IT Operations, Analysis, Data Center, Software Documentation, VMware ESX, Information Technology, Unix, SDLC, Databases, Visio, Business Analysis, VPN
Education
DeVry / Keller 2000 — 2001
BS, Information Technology
Northern Illinois University 1994 — 1996
BA, Criminology
Harper College 1992 — 1994
AA, Education
Jason Karloff's TeleTech Experience January 2009 - Present
Job Executive Director at TeleTech
Industry Telecommunications
Experience
TeleTech January 2009 - Present
TeleTech January 2006 - January 2008
TeleTech 2005 - 2006
TeleTech 2003 - 2005
TeleTech 2002 - 2003
Education
Hastings College 1990 — 1995
TeleTech January 2009 - Present
TeleTech January 2006 - January 2008
TeleTech 2005 - 2006
TeleTech 2003 - 2005
TeleTech 2002 - 2003
Education
Hastings College 1990 — 1995
Brian Crandall's TeleTech Experience 2000 - 2006
Job Technology Manager, Architecture at Wells Fargo
Industry Information Technology and Services
Experience
Wells Fargo 2006 - Present
TeleTech 2000 - 2006
Level 3 Communications 1998 - 2000
Skills
CTI, VoIP, IT Strategy, Telephony, Leadership, IT Management, Genesys, Solution Architecture, Enterprise Architecture, Data Center, Call Center, Avaya, Visio, IVR, Integration, Vendor Management, Workforce Management, SDLC, Process Improvement, Call Centers, Business Analysis, Professional Services, Telecommunications, Disaster Recovery, Outsourcing, CRM, Cloud Computing, Technology Architecture, Cisco Technologies, SIP, Contact Centers, IT Infrastructure Design, Network Infrastructure..., NICE Call Recording
Education
Hastings College
BS
University of Denver
MS
Wells Fargo 2006 - Present
TeleTech 2000 - 2006
Level 3 Communications 1998 - 2000
Skills
CTI, VoIP, IT Strategy, Telephony, Leadership, IT Management, Genesys, Solution Architecture, Enterprise Architecture, Data Center, Call Center, Avaya, Visio, IVR, Integration, Vendor Management, Workforce Management, SDLC, Process Improvement, Call Centers, Business Analysis, Professional Services, Telecommunications, Disaster Recovery, Outsourcing, CRM, Cloud Computing, Technology Architecture, Cisco Technologies, SIP, Contact Centers, IT Infrastructure Design, Network Infrastructure..., NICE Call Recording
Education
Hastings College
BS
University of Denver
MS
Don Ventura's TeleTech Experience March 1998 - March 1999
Job Corporate Trust Operations Unit Manager, Vice President at BNY Mellon
Industry Banking
Experience
BNY Mellon December 2012 - Present
BNY Mellon August 2008 - December 2012
BNY Mellon August 2005 - August 2008
BNY Mellon April 2005 - August 2005
Career Strategies July 2001 - April 2005
Celebrity Connection March 2000 - June 2001
Option One Mortgage March 1999 - November 1999
TeleTech March 1998 - March 1999
Bally Total Fitness February 1994 - March 1998
INsider Magazine 1990 - 1991
Skills
Banking, Financial Services, Securities, Loans, Risk Management, Relationship Management, Training, Process Improvement, Management, Leadership, Sales, Business Analysis, Mortgage Lending
Education
Golden West College
BNY Mellon December 2012 - Present
BNY Mellon August 2008 - December 2012
BNY Mellon August 2005 - August 2008
BNY Mellon April 2005 - August 2005
Career Strategies July 2001 - April 2005
Celebrity Connection March 2000 - June 2001
Option One Mortgage March 1999 - November 1999
TeleTech March 1998 - March 1999
Bally Total Fitness February 1994 - March 1998
INsider Magazine 1990 - 1991
Skills
Banking, Financial Services, Securities, Loans, Risk Management, Relationship Management, Training, Process Improvement, Management, Leadership, Sales, Business Analysis, Mortgage Lending
Education
Golden West College
Andrew Auton's TeleTech Experience January 2000 - January 2002
Job Data Specialist at Summit Medical Group
Industry Computer Networking
Experience
Summit Medical Group January 2012 - Present
Currently Unemployed July 2011 - January 2012
Agilysys March 2007 - July 2011
CrossWay Christian Supply August 2005 - March 2007
Family Christian Stores July 2002 - August 2005
Babies-R-Us January 2001 - January 2002
TeleTech January 2000 - January 2002
Skills
Microsoft Office, Training, Laptops, Leadership Development, Windows Server, Public Speaking, Software Documentation, Microsoft Word, Budgets, Active Directory, Troubleshooting, Outlook, Team Building, Printers, XP, Customer Service, Access, Computer Hardware, Management, Sales, Teaching, FTP, Unix, Process Scheduler, Red Hat Linux, Operating Systems, Switches, Windows 7, Social Media, Event Planning, Routers, Help Desk Support, Windows XP, Wireless Networking, Computer Repair, Windows, Data Entry, System Administration
Education
Greenville Technical College 2006 — 2008
Associates, Computer Technology
Calvary Bible College 1999 — 2000
Associates, Education
Summit Medical Group January 2012 - Present
Currently Unemployed July 2011 - January 2012
Agilysys March 2007 - July 2011
CrossWay Christian Supply August 2005 - March 2007
Family Christian Stores July 2002 - August 2005
Babies-R-Us January 2001 - January 2002
TeleTech January 2000 - January 2002
Skills
Microsoft Office, Training, Laptops, Leadership Development, Windows Server, Public Speaking, Software Documentation, Microsoft Word, Budgets, Active Directory, Troubleshooting, Outlook, Team Building, Printers, XP, Customer Service, Access, Computer Hardware, Management, Sales, Teaching, FTP, Unix, Process Scheduler, Red Hat Linux, Operating Systems, Switches, Windows 7, Social Media, Event Planning, Routers, Help Desk Support, Windows XP, Wireless Networking, Computer Repair, Windows, Data Entry, System Administration
Education
Greenville Technical College 2006 — 2008
Associates, Computer Technology
Calvary Bible College 1999 — 2000
Associates, Education
Ken Zhu's TeleTech Experience June 2000 - March 2003
Job Head Of Collection at Wonga Canada Inc
Industry Utilities
Experience
Wonga Canada Inc. October 2012 - Present
Direct Energy Marketing Limited January 2008 - November 2012
Direct Energy March 2006 - March 2008
Direct Energy June 2005 - March 2006
Direct Energy March 2003 - May 2005
TeleTech June 2000 - March 2003
Skills
Business Process..., Process Improvement, Call Center, Vendor Management, Business Analysis, Outsourcing, Management, Credit Risk Management, Business Planning, Business Strategy, Strategic Planning, Operations Management, Cost Models, Call Centers, Business Development, Team Building, Contract Negotiation, Credit Risk, Performance Management, Financial Analysis, Credit, Analytics, Strategy, Project Management, Forecasting, Change Management, Team Leadership, Leadership, Customer Service, Risk Management, CRM, Account Management, Program Management, Analysis, Portfolio Management, Executive Management, Finance, Banking, Mergers & Acquisitions, Loans
Education
Guangdong University of Foreign Studies 1990 — 1994
Bachelor, International Business
Wonga Canada Inc. October 2012 - Present
Direct Energy Marketing Limited January 2008 - November 2012
Direct Energy March 2006 - March 2008
Direct Energy June 2005 - March 2006
Direct Energy March 2003 - May 2005
TeleTech June 2000 - March 2003
Skills
Business Process..., Process Improvement, Call Center, Vendor Management, Business Analysis, Outsourcing, Management, Credit Risk Management, Business Planning, Business Strategy, Strategic Planning, Operations Management, Cost Models, Call Centers, Business Development, Team Building, Contract Negotiation, Credit Risk, Performance Management, Financial Analysis, Credit, Analytics, Strategy, Project Management, Forecasting, Change Management, Team Leadership, Leadership, Customer Service, Risk Management, CRM, Account Management, Program Management, Analysis, Portfolio Management, Executive Management, Finance, Banking, Mergers & Acquisitions, Loans
Education
Guangdong University of Foreign Studies 1990 — 1994
Bachelor, International Business
Heidi (Rickel) Glodowski, PMP's TeleTech Experience 2004 - 2005
Job HR Consultant at Health First
Industry Insurance
Experience
Health First January 2015 - Present
Health First December 2012 - December 2014
Health First January 2006 - December 2012
TeleTech 2004 - 2005
WPS Health Insurance 2002 - 2004
TeleTech 1996 - 2002
Skills
Process Improvement, Call Center, Performance Management, Workforce Management, Employee Benefits, Employee Relations, Customer Experience, Training, Coaching, Customer Service, Vendor Management, Leadership Development, Customer Satisfaction, Customer Retention, Recruiting, Operations Management, Call Centers, Healthcare, Team Building, Management, Human Resources
Education
Webster University 2010 — 2012
Masters, Human Resources Management
University of Maine 1990 — 1994
Bachelor of Arts, German and International Affairs
Humboldt State University 1992 — 1993
National Student Exchange Program
Christophorus Jugendorf Schule 1988 — 1989
International Exchange Program
Health First January 2015 - Present
Health First December 2012 - December 2014
Health First January 2006 - December 2012
TeleTech 2004 - 2005
WPS Health Insurance 2002 - 2004
TeleTech 1996 - 2002
Skills
Process Improvement, Call Center, Performance Management, Workforce Management, Employee Benefits, Employee Relations, Customer Experience, Training, Coaching, Customer Service, Vendor Management, Leadership Development, Customer Satisfaction, Customer Retention, Recruiting, Operations Management, Call Centers, Healthcare, Team Building, Management, Human Resources
Education
Webster University 2010 — 2012
Masters, Human Resources Management
University of Maine 1990 — 1994
Bachelor of Arts, German and International Affairs
Humboldt State University 1992 — 1993
National Student Exchange Program
Christophorus Jugendorf Schule 1988 — 1989
International Exchange Program
Candace Groeninger's TeleTech Experience May 2005 - February 2012
Job ELearning Developer CocaCola
Industry E-Learning
Experience
The Coca-Cola Refreshments May 2012 - Present
TeleTech May 2005 - February 2012
Georgia Institute of Technology May 2004 - April 2005
CCCnets 2000 - 2004
Skills
E-Learning, Flash, Captivate, Blended Learning, Instructional Design, ADDIE, Multimedia, Dreamweaver, Adobe Creative Suite, CSS, Illustrator, Photoshop, SharePoint, User Experience, User Interface Design
Education
Georgia Institute of Technology 2000 — 2004
Science Technology and Culture, Media development
The Coca-Cola Refreshments May 2012 - Present
TeleTech May 2005 - February 2012
Georgia Institute of Technology May 2004 - April 2005
CCCnets 2000 - 2004
Skills
E-Learning, Flash, Captivate, Blended Learning, Instructional Design, ADDIE, Multimedia, Dreamweaver, Adobe Creative Suite, CSS, Illustrator, Photoshop, SharePoint, User Experience, User Interface Design
Education
Georgia Institute of Technology 2000 — 2004
Science Technology and Culture, Media development
Frank Isabella's TeleTech Experience 1999 - 2001
Job Driver at Drive Rite
Industry Transportation/Trucking/Railroad
Experience
Drive Rite LaborerLabor ReadyAugust 2002 - April 2008
CMG Freight July 2001 - August 2002
Teletech 1999 - 2001
Teletech Holdings 1999 - 2001
Education
Holyoke Community College 1996 — 1999
Drive Rite LaborerLabor ReadyAugust 2002 - April 2008
CMG Freight July 2001 - August 2002
Teletech 1999 - 2001
Teletech Holdings 1999 - 2001
Education
Holyoke Community College 1996 — 1999
Dhaval Naik's TeleTech Experience November 2005 - December 2006
Job Owner, UI/UX, web graphic designer at Dizahyn Studio
Industry Information Technology and Services
Experience
Dizahyn Studio May 2010 - Present
Wall2Wall Media July 2012 - June 2013
IBM Global Services June 2007 - May 2012
Auto Trader May 2009 - March 2012
Hewlett-Packard December 2006 - August 2008
Bowes Publisher - Sun Media November 2005 - December 2006
TeleTech November 2005 - December 2006
Coffee News 2006 - 2006
Argusoft India Limited May 2002 - May 2005
Skills
Graphic Design, HTML, Dreamweaver, CSS, Web Design, Layout, Graphics, Social Media, Advertising, Flash, Web Development, SEO, Photoshop, Illustrator, Adobe Creative Suite, Typography, InDesign, PHP, Logo Design, Microsoft Office, Photography, Google Analytics, Wordpress, Mac, WordPress, Copywriting, Online Marketing, User Experience, Adobe Acrobat, CMS, User Interface Design, Multimedia, HTML 5, Website Development, Interaction Design, Corporate Branding, Email Marketing, Brochures
Education
Humber College 2007 — 2008
Certificate, 3d Modeling and Visual Effects
H.L.C.C 1996 — 1999
Bachelors, Commerce
A.G. Higher Secondary School
Dizahyn Studio May 2010 - Present
Wall2Wall Media July 2012 - June 2013
IBM Global Services June 2007 - May 2012
Auto Trader May 2009 - March 2012
Hewlett-Packard December 2006 - August 2008
Bowes Publisher - Sun Media November 2005 - December 2006
TeleTech November 2005 - December 2006
Coffee News 2006 - 2006
Argusoft India Limited May 2002 - May 2005
Skills
Graphic Design, HTML, Dreamweaver, CSS, Web Design, Layout, Graphics, Social Media, Advertising, Flash, Web Development, SEO, Photoshop, Illustrator, Adobe Creative Suite, Typography, InDesign, PHP, Logo Design, Microsoft Office, Photography, Google Analytics, Wordpress, Mac, WordPress, Copywriting, Online Marketing, User Experience, Adobe Acrobat, CMS, User Interface Design, Multimedia, HTML 5, Website Development, Interaction Design, Corporate Branding, Email Marketing, Brochures
Education
Humber College 2007 — 2008
Certificate, 3d Modeling and Visual Effects
H.L.C.C 1996 — 1999
Bachelors, Commerce
A.G. Higher Secondary School
Teeya Davis's TeleTech Experience June 2005 - November 2005
Job Experienced Hard Worker
Industry Law Enforcement
Experience
ComForcare Senior Services April 2010 - Present
Macy's November 2009 - December 2009
A Family First Assisted Living, Inc September 2008 - December 2008
Atlanta Journal Constitution March 2008 - October 2008
Kitsap Chest Consultants January 2006 - March 2006
Teletech June 2005 - November 2005
Robinsons Cleaning Service August 2000 - January 2005
Education
Clayton State University 2007 — 2010
Bachelor, Criminal Justice
Bryman College (ETON Technical 2005 — 2006
Diploma and Certification, Medical Billing/Insurance Coding
Georgia Southern University 2002 — 2004
Nursing major
Rockdale High School 2000 — 2002
High School Diploma, College Prep
ComForcare Senior Services April 2010 - Present
Macy's November 2009 - December 2009
A Family First Assisted Living, Inc September 2008 - December 2008
Atlanta Journal Constitution March 2008 - October 2008
Kitsap Chest Consultants January 2006 - March 2006
Teletech June 2005 - November 2005
Robinsons Cleaning Service August 2000 - January 2005
Education
Clayton State University 2007 — 2010
Bachelor, Criminal Justice
Bryman College (ETON Technical 2005 — 2006
Diploma and Certification, Medical Billing/Insurance Coding
Georgia Southern University 2002 — 2004
Nursing major
Rockdale High School 2000 — 2002
High School Diploma, College Prep
Terese Wylie's TeleTech Experience 2003 - 2006
Job Applications Sales Manager at Oracle
Industry Computer Software
Experience
Oracle April 2013 - Present
Thomson Reuters April 2006 - April 2013
TeleTech 2003 - 2006
Rocky Mountain Harley Davidson March 2003 - November 2003
ICG Communications September 1998 - March 2003
KPMG US August 1995 - September 1998
Skills
Sales, Tax, Income Tax, Direct Sales, Tax Accounting, Accounting, Sarbanes-Oxley Act, Corporate Tax, Financial Reporting, Financial Analysis, Process Improvement, Salesforce.com, Sales Process, International Sales, Microsoft Office 2007, Management, SEC filings, CPA, SaaS, Auditing, International Tax
Education
University of Denver 1994 — 1996
Master's degree, Taxation
Gonzaga University 1992 — 1994
Bachelor of Business Administration (BBA), Accounting
Oracle April 2013 - Present
Thomson Reuters April 2006 - April 2013
TeleTech 2003 - 2006
Rocky Mountain Harley Davidson March 2003 - November 2003
ICG Communications September 1998 - March 2003
KPMG US August 1995 - September 1998
Skills
Sales, Tax, Income Tax, Direct Sales, Tax Accounting, Accounting, Sarbanes-Oxley Act, Corporate Tax, Financial Reporting, Financial Analysis, Process Improvement, Salesforce.com, Sales Process, International Sales, Microsoft Office 2007, Management, SEC filings, CPA, SaaS, Auditing, International Tax
Education
University of Denver 1994 — 1996
Master's degree, Taxation
Gonzaga University 1992 — 1994
Bachelor of Business Administration (BBA), Accounting
Kathleen Leahy's TeleTech Experience 1999 - 2000
Job IT Manager/HR Manager at Curry Honda
Industry Automotive
Experience
Curry Honda January 2006 - Present
CITIBANK/TELETECH, INC., Enfield, CT February 2000 - January 2001
Teletech 1999 - 2000
Holyoke Community College January 1998 - May 1999
Education
Holyoke Community College 1995 — 1997
AS, Computer Science
St. Catherine University 1971 — 1974
BA, Speech and Theater
University of St. Thomas 1971 — 1974
Mound High School 1968 — 1971
HS, General
Curry Honda January 2006 - Present
CITIBANK/TELETECH, INC., Enfield, CT February 2000 - January 2001
Teletech 1999 - 2000
Holyoke Community College January 1998 - May 1999
Education
Holyoke Community College 1995 — 1997
AS, Computer Science
St. Catherine University 1971 — 1974
BA, Speech and Theater
University of St. Thomas 1971 — 1974
Mound High School 1968 — 1971
HS, General
William Smothermon's TeleTech Experience February 2014 - Present
Job Trainer for TeleTech Corporation
Industry Telecommunications
Experience
TeleTech February 2014 - Present
Convergys August 1997 - July 2014
Windham School District, TX August 1995 - August 1997
Skills
Training Delivery, Instructional Design, Soft Skills, Instructor-led Training, Training, Performance Management, Learning Management, Needs Analysis, Teaching, Coaching, Leadership, Team Building, Employee Training, Public Speaking, Team Leadership, Customer Service, Analysis, Staff Development, Customer Satisfaction, Blended Learning, E-Learning, Call Centers
Education
Hardin-Simmons University 1991 — 1993
Texas Teacher Certification, Secondary Education and Teaching
Texas Tech University 1987 — 1991
B.A., Psychology
TeleTech February 2014 - Present
Convergys August 1997 - July 2014
Windham School District, TX August 1995 - August 1997
Skills
Training Delivery, Instructional Design, Soft Skills, Instructor-led Training, Training, Performance Management, Learning Management, Needs Analysis, Teaching, Coaching, Leadership, Team Building, Employee Training, Public Speaking, Team Leadership, Customer Service, Analysis, Staff Development, Customer Satisfaction, Blended Learning, E-Learning, Call Centers
Education
Hardin-Simmons University 1991 — 1993
Texas Teacher Certification, Secondary Education and Teaching
Texas Tech University 1987 — 1991
B.A., Psychology
Joe Bellini's TeleTech Experience February 2010 - July 2011
Job CEO at AFS Technologies, Inc.
Industry Computer Software
Experience
AFS Technologies, Inc. April 2015 - Present
One Network Enterprises January 2014 - April 2015
Accretive Health July 2011 - January 2014
TeleTech February 2010 - July 2011
Symphony Marketing Solutions August 2007 - February 2010
Brooks Automation January 2003 - March 2007
Progress Software December 2001 - January 2003
Progress Software February 1999 - December 2001
i2 Technologies February 1995 - February 1999
Oracle January 1992 - February 1995
Skills
Business Development, Leadership, Start-ups, Program Management, Business Process, ERP, Process Improvement, SaaS, Outsourcing, Telecommunications, Enterprise Software, Management, Sales, Business Strategy, Six Sigma, Strategy, Business Analytics, Analytics, Selling, Forecasting, Sales Management, CRM, Consulting, Software Development, B2B, Product Management, E-commerce, Business Intelligence
Education
Harvard Business School 1991 — 1992
PMD, Business
University of Massachusetts, Amherst 1978 — 1983
BS Mechanical Engineering
University of Massachusetts, Amherst 1978 — 1983
BS Applied Mathematics and Statistics
AFS Technologies, Inc. April 2015 - Present
One Network Enterprises January 2014 - April 2015
Accretive Health July 2011 - January 2014
TeleTech February 2010 - July 2011
Symphony Marketing Solutions August 2007 - February 2010
Brooks Automation January 2003 - March 2007
Progress Software December 2001 - January 2003
Progress Software February 1999 - December 2001
i2 Technologies February 1995 - February 1999
Oracle January 1992 - February 1995
Skills
Business Development, Leadership, Start-ups, Program Management, Business Process, ERP, Process Improvement, SaaS, Outsourcing, Telecommunications, Enterprise Software, Management, Sales, Business Strategy, Six Sigma, Strategy, Business Analytics, Analytics, Selling, Forecasting, Sales Management, CRM, Consulting, Software Development, B2B, Product Management, E-commerce, Business Intelligence
Education
Harvard Business School 1991 — 1992
PMD, Business
University of Massachusetts, Amherst 1978 — 1983
BS Mechanical Engineering
University of Massachusetts, Amherst 1978 — 1983
BS Applied Mathematics and Statistics
Toya Sabir's TeleTech Experience October 2012 - December 2013
Job Bookkeeper at DeKalb County Board of Education
Industry Financial Services
Experience
DeKalb County Board of Education July 2014 - Present
CENTRAL PARKING SYSTEMS August 2012 - June 2014
TeleTech October 2012 - December 2013
Wells Fargo May 2011 - August 2012
Kingdom Builders Worship Center - Decatur, GA January 2001 - May 2011
Bankers Life and Casualty Company June 2009 - April 2010
SunTrust Bank April 2007 - June 2009
JPMorgan Chase March 2002 - September 2006
Bank of America 1996 - 2001
Skills
Retirement Planning, Investments, Banking, Mutual Funds, Strategic Financial..., Financial Analysis, Customer Service, Customer Satisfaction, Customer Retention, Customer Insight, Compliance, Auditing, Financial Audits, Cash Handling Experience, Mortgage Lending, Consumer Lending, Team Management, Sales Management, Schedules, Employee Training, Account Reconciliation, Bank Reconciliation, G/L Reconciliations, Hiring Employees, Team Building, Business Planning, Business Development, Insurance, Cash Management, Accounting
Education
Georgia Perimeter College
Associate of Arts (AA), Business Administration/Accounting
Georgia Southern University
DeKalb County Board of Education July 2014 - Present
CENTRAL PARKING SYSTEMS August 2012 - June 2014
TeleTech October 2012 - December 2013
Wells Fargo May 2011 - August 2012
Kingdom Builders Worship Center - Decatur, GA January 2001 - May 2011
Bankers Life and Casualty Company June 2009 - April 2010
SunTrust Bank April 2007 - June 2009
JPMorgan Chase March 2002 - September 2006
Bank of America 1996 - 2001
Skills
Retirement Planning, Investments, Banking, Mutual Funds, Strategic Financial..., Financial Analysis, Customer Service, Customer Satisfaction, Customer Retention, Customer Insight, Compliance, Auditing, Financial Audits, Cash Handling Experience, Mortgage Lending, Consumer Lending, Team Management, Sales Management, Schedules, Employee Training, Account Reconciliation, Bank Reconciliation, G/L Reconciliations, Hiring Employees, Team Building, Business Planning, Business Development, Insurance, Cash Management, Accounting
Education
Georgia Perimeter College
Associate of Arts (AA), Business Administration/Accounting
Georgia Southern University
LaShaira Fullwood's TeleTech Experience October 2011 - January 2012
Job Independent
Industry Higher Education
Experience
Girl Scouts Carolinas Peaks to Piedmont March 2015 - Present
The Legacy House November 2011 - March 2012
Convergys January 2012 - February 2012
TeleTech October 2011 - January 2012
Guilford College July 2006 - January 2008
Skills
Microsoft Office, Customer Service, Tutoring, Access, Public Speaking, Mac OS, Software Installation, Wordperfect, Student Development, Webmaster Services, Community Outreach, Teaching, Training, Avaya, Lotus, Corel Office, Computer Hardware..., OS X, Volunteer Management, Pinnacle, Web Support, Microsoft Office Suites, Banner/Oracle, Blackboard..., Sequoia Reader Systems, JSA Web Interface Suites, Contribute Web Design, Citrix/EMS Professional..., Adobe, Web Administration, Web Maintenance, Extensive Background In..., Trained in CPR..., Background In Human..., Trained in Conflict..., ILS, Horizon Information..., Follett Shelf (Efollett), EasyBib/Gaggle, NCWiseOwl, NCLive database, Catalist Digital, Destiny Catalog, EBSCO HOST/ERIC, Notary Public, Nonprofits
Education
Guilford College
Bachelor of Science (BS), Business Administration and Management, General
University of Phoenix
Master of Arts (M.A.), Organizational Management
Girl Scouts Carolinas Peaks to Piedmont March 2015 - Present
The Legacy House November 2011 - March 2012
Convergys January 2012 - February 2012
TeleTech October 2011 - January 2012
Guilford College July 2006 - January 2008
Skills
Microsoft Office, Customer Service, Tutoring, Access, Public Speaking, Mac OS, Software Installation, Wordperfect, Student Development, Webmaster Services, Community Outreach, Teaching, Training, Avaya, Lotus, Corel Office, Computer Hardware..., OS X, Volunteer Management, Pinnacle, Web Support, Microsoft Office Suites, Banner/Oracle, Blackboard..., Sequoia Reader Systems, JSA Web Interface Suites, Contribute Web Design, Citrix/EMS Professional..., Adobe, Web Administration, Web Maintenance, Extensive Background In..., Trained in CPR..., Background In Human..., Trained in Conflict..., ILS, Horizon Information..., Follett Shelf (Efollett), EasyBib/Gaggle, NCWiseOwl, NCLive database, Catalist Digital, Destiny Catalog, EBSCO HOST/ERIC, Notary Public, Nonprofits
Education
Guilford College
Bachelor of Science (BS), Business Administration and Management, General
University of Phoenix
Master of Arts (M.A.), Organizational Management
Nicole Scuccimarra's TeleTech Experience November 2009 - August 2010
Job Deli Associate at Ingles Super Market
Industry Individual & Family Services
Experience
Ingles Super Market June 2012 - Present
R. E. Chappell Builders January 2007 - Present
Things Remembered January 2009 - June 2011
TeleTech November 2009 - August 2010
Skills
Customer Service, Telephone Skills, Data Entry, Outlook, Word, Excel, Administration, Adobe, PowerPoint, Customer Satisfaction, Microsoft Office, Time Management, Administrative Support, Customer Relations, Retail, Teamwork, Facebook
Education
Greenville Technical College 2011 — 2013
Still Attending, Business Management
Easley Hich School 2002 — 2006
HS Diploma, General
Ingles Super Market June 2012 - Present
R. E. Chappell Builders January 2007 - Present
Things Remembered January 2009 - June 2011
TeleTech November 2009 - August 2010
Skills
Customer Service, Telephone Skills, Data Entry, Outlook, Word, Excel, Administration, Adobe, PowerPoint, Customer Satisfaction, Microsoft Office, Time Management, Administrative Support, Customer Relations, Retail, Teamwork, Facebook
Education
Greenville Technical College 2011 — 2013
Still Attending, Business Management
Easley Hich School 2002 — 2006
HS Diploma, General
Jameca Howard's TeleTech Experience November 2013 - Present
Job Seasonal Operator at TeleTech
Industry Internet
Experience
TeleTech November 2013 - Present
Self-Employed August 2011 - Present
Self-Employed July 2011 - Present
Kaplan University June 2009 - June 2011
FamilyMed Plus August 2006 - October 2010
Skills
Medical Terminology, Computer experience in..., Prepare Legal Documents, Case Preparation, Medical Billing, Medical Coding, Customer-focused Service, Customer Support, Direct Patient Care
Education
Hamilton College
Associate of Applied Science, Medical Assisting
Kaplan University
Bachelor of Science, Business Administration
Kaplan University
Associate of Applied Science, Paralegal Studies
TeleTech November 2013 - Present
Self-Employed August 2011 - Present
Self-Employed July 2011 - Present
Kaplan University June 2009 - June 2011
FamilyMed Plus August 2006 - October 2010
Skills
Medical Terminology, Computer experience in..., Prepare Legal Documents, Case Preparation, Medical Billing, Medical Coding, Customer-focused Service, Customer Support, Direct Patient Care
Education
Hamilton College
Associate of Applied Science, Medical Assisting
Kaplan University
Bachelor of Science, Business Administration
Kaplan University
Associate of Applied Science, Paralegal Studies
Kaushik Babu Gonuguntla's TeleTech Experience July 2012 - December 2014
Job Senior Oracle Application Programmer at DaVita Kidney Care
Industry Outsourcing/Offshoring
Experience
DaVita Kidney Care January 2015 - Present
TeleTech July 2012 - December 2014
TeleTech May 2008 - June 2012
USG 2005 - 2008
Accenture Services Pvt. Ltd. 2003 - 2005
Skills
ERP, Oracle Applications, Oracle E-Business Suite, Oracle, Oracle HR, PL/SQL, Oracle Discoverer, Business Intelligence, Requirements Analysis, SDLC, SQL, Solution Architecture
Education
Gulbarga University 1997 — 2001
Bachelor's Degree, Computer Science
Gulbarga University
Bachelor of Engineering (B.E.), Computer Science
DaVita Kidney Care January 2015 - Present
TeleTech July 2012 - December 2014
TeleTech May 2008 - June 2012
USG 2005 - 2008
Accenture Services Pvt. Ltd. 2003 - 2005
Skills
ERP, Oracle Applications, Oracle E-Business Suite, Oracle, Oracle HR, PL/SQL, Oracle Discoverer, Business Intelligence, Requirements Analysis, SDLC, SQL, Solution Architecture
Education
Gulbarga University 1997 — 2001
Bachelor's Degree, Computer Science
Gulbarga University
Bachelor of Engineering (B.E.), Computer Science
Lawanda Tate's TeleTech Experience March 1996 - February 1998
Job Hospitality Management Student at University of Phoenix
Industry Hospitality
Experience
Comcast July 2011 - June 2012
RBC Insurance February 1998 - September 2003
Teletech March 1996 - February 1998
Service Merchandise November 1992 - May 1996
Gates/Arrow Distributing January 1992 - October 1992
Bi-Lo November 1990 - June 1992
Skills
Team Building, Process Improvement, Customer Satisfaction, Call Center, Call Centers, Underwriting, Customer Retention, Customer Service, Sales, Training, Outlook, Team Leadership, Data Entry, Customer Experience, Coaching
Education
University of Phoenix 2009 — 2011
Associate of Arts, Business Management
Greenville Technical College 1991 — 1993
Comcast July 2011 - June 2012
RBC Insurance February 1998 - September 2003
Teletech March 1996 - February 1998
Service Merchandise November 1992 - May 1996
Gates/Arrow Distributing January 1992 - October 1992
Bi-Lo November 1990 - June 1992
Skills
Team Building, Process Improvement, Customer Satisfaction, Call Center, Call Centers, Underwriting, Customer Retention, Customer Service, Sales, Training, Outlook, Team Leadership, Data Entry, Customer Experience, Coaching
Education
University of Phoenix 2009 — 2011
Associate of Arts, Business Management
Greenville Technical College 1991 — 1993
Denise Toepel's TeleTech Experience May 2001 - April 2003
Job CEO at Hot Tin Roof Design
Industry International Trade and Development
Experience
Hot Tin Roof Design July 2012 - Present
Convergys April 2003 - February 2010
Teletech May 2001 - April 2003
Skills
Travel Management,, Apartment Search, Hostel Resource, Tourism, Expatriate Management, Visa Procurement, House Management, Home Care Management, Silver Lining Downsizing
Education
Harvard University 2014 — 2015
Computer Programming
Southwestern University
Bachelor of Business Administration (B.B.A.), International Business/Trade/Commerce
Hot Tin Roof Design July 2012 - Present
Convergys April 2003 - February 2010
Teletech May 2001 - April 2003
Skills
Travel Management,, Apartment Search, Hostel Resource, Tourism, Expatriate Management, Visa Procurement, House Management, Home Care Management, Silver Lining Downsizing
Education
Harvard University 2014 — 2015
Computer Programming
Southwestern University
Bachelor of Business Administration (B.B.A.), International Business/Trade/Commerce
Robert MacAulay's TeleTech Experience March 1996 - April 1999
Job System Engineer at BlackBerry
Industry Telecommunications
Experience
BlackBerry December 2010 - Present
Research In Motion January 2010 - December 2010
Research In Motion July 2007 - January 2010
Research In Motion February 2006 - July 2007
Afilias March 2004 - February 2006
Fort Nocs Networks August 2003 - March 2004
InQuent Technologies February 2001 - May 2003
Shaw Communications June 1999 - February 2001
TeleTech March 1996 - April 1999
Skills
Linux, Apache, Systems Engineering, System Administration, FreeBSD, Solaris, Cloud Computing, VMware ESX, Virtualization, SQL, Oracle SQL, Unix Shell Scripting, Perl, Python, Security, LaTeX, MySQL Cluster
Education
Georgian College 1998 — 2001
Computer Programming
BlackBerry December 2010 - Present
Research In Motion January 2010 - December 2010
Research In Motion July 2007 - January 2010
Research In Motion February 2006 - July 2007
Afilias March 2004 - February 2006
Fort Nocs Networks August 2003 - March 2004
InQuent Technologies February 2001 - May 2003
Shaw Communications June 1999 - February 2001
TeleTech March 1996 - April 1999
Skills
Linux, Apache, Systems Engineering, System Administration, FreeBSD, Solaris, Cloud Computing, VMware ESX, Virtualization, SQL, Oracle SQL, Unix Shell Scripting, Perl, Python, Security, LaTeX, MySQL Cluster
Education
Georgian College 1998 — 2001
Computer Programming
Alyse Zachary's TeleTech Experience July 2008 - November 2008
Job
Industry Music
Experience
Raymond James Financial, Inc. August 2014 - February 2015
CVS Caremark Corporation September 2013 - July 2014
Safeguard Properties November 2008 - May 2013
TeleTech July 2008 - November 2008
Laurelwood Hospital April 2007 - July 2008
Remedy Intelligent Staffing June 2006 - January 2007
Swagelok April 2006 - May 2006
Cosmo Corporation February 2006 - April 2006
bd's mongolian barbeque November 2004 - January 2006
Subway August 2004 - November 2004
Skills
Cooking, Food, Customer Service, Microsoft Office, Data Entry, Outlook, Microsoft Word, Microsoft Excel, Time Management, Customer Satisfaction, Leadership, Event Planning, Music Production, Sampling, MIDI, Office Management, Sales, Invoicing, Analysis, Inventory Management, Manufacturing, Teamwork
Education
Hiram College 2003 — 2004
ITT Technical Institute 2008 — 2010
Computer Networking Systems, Computer Networking Systems
Raymond James Financial, Inc. August 2014 - February 2015
CVS Caremark Corporation September 2013 - July 2014
Safeguard Properties November 2008 - May 2013
TeleTech July 2008 - November 2008
Laurelwood Hospital April 2007 - July 2008
Remedy Intelligent Staffing June 2006 - January 2007
Swagelok April 2006 - May 2006
Cosmo Corporation February 2006 - April 2006
bd's mongolian barbeque November 2004 - January 2006
Subway August 2004 - November 2004
Skills
Cooking, Food, Customer Service, Microsoft Office, Data Entry, Outlook, Microsoft Word, Microsoft Excel, Time Management, Customer Satisfaction, Leadership, Event Planning, Music Production, Sampling, MIDI, Office Management, Sales, Invoicing, Analysis, Inventory Management, Manufacturing, Teamwork
Education
Hiram College 2003 — 2004
ITT Technical Institute 2008 — 2010
Computer Networking Systems, Computer Networking Systems
Beky Kotcon's TeleTech Experience November 2011 - January 2012
Job Apprentice Electrician at IBEW Local #46
Industry Construction
Experience
IBEW Local #46 March 2014 - Present
Allegheny Restoration & Builders May 2012 - October 2013
TeleTech November 2011 - January 2012
West Virginia University June 2011 - September 2011
SNIA June 2009 - May 2011
NASA IV&V June 2007 - August 2007
Education
Harvey Mudd College 2007 — 2011
BS, Computer Science
University High School
IBEW Local #46 March 2014 - Present
Allegheny Restoration & Builders May 2012 - October 2013
TeleTech November 2011 - January 2012
West Virginia University June 2011 - September 2011
SNIA June 2009 - May 2011
NASA IV&V June 2007 - August 2007
Education
Harvey Mudd College 2007 — 2011
BS, Computer Science
University High School
Kelly Sherwood's TeleTech Experience August 2006 - April 2007
Job Medical front office college graduate
Industry Hospital & Health Care
Experience
Western & Southern Financial Group April 2007 - April 2009
TeleTech August 2006 - April 2007
Gordon's Club November 2002 - August 2006
Bud's Seafood Grille July 1999 - November 2002
Denis's Country Kitchen July 1992 - July 1999
Education
Heald College 2009 — 2011
Associate degree, Medical Office Administration
Western & Southern Financial Group April 2007 - April 2009
TeleTech August 2006 - April 2007
Gordon's Club November 2002 - August 2006
Bud's Seafood Grille July 1999 - November 2002
Denis's Country Kitchen July 1992 - July 1999
Education
Heald College 2009 — 2011
Associate degree, Medical Office Administration
Shenika Williams's TeleTech Experience August 2006 - December 2010
Job Student at ITT Technical Institute
Industry Education Management
Experience
Perceptis April 2012 - Present
ITT Technical Institute June 2008 - June 2012
TeleTech August 2006 - December 2010
Skills
Windows 7, Computer Hardware, XP, Computer Repair, Troubleshooting, Software Installation, Windows Vista, Technical Support, Network Administration, Active Directory, Operating Systems, Networking, Wireless Networking, Help Desk Support, Windows Server
Education
Greenville Technical College 2013 — 2015
Associate of Science (AS), Business, Management, Marketing, and Related Support Services
ITT Technical Institute-Greenville 2008 — 2012
Applied Computer Science of Information Technology, Computer Network Systems
Perceptis April 2012 - Present
ITT Technical Institute June 2008 - June 2012
TeleTech August 2006 - December 2010
Skills
Windows 7, Computer Hardware, XP, Computer Repair, Troubleshooting, Software Installation, Windows Vista, Technical Support, Network Administration, Active Directory, Operating Systems, Networking, Wireless Networking, Help Desk Support, Windows Server
Education
Greenville Technical College 2013 — 2015
Associate of Science (AS), Business, Management, Marketing, and Related Support Services
ITT Technical Institute-Greenville 2008 — 2012
Applied Computer Science of Information Technology, Computer Network Systems
Christopher Grochmal's TeleTech Experience 2001 - 2006
Job Collaboration Solutions Engineer
Industry Financial Services
Experience
MassMutual Financial Group January 2014 - Present
MassMutual Financial Group September 2006 - January 2014
Uplinc 2006 - 2006
TeleTech 2001 - 2006
ASC-GSG Westover ARB 2001 - 2002
TeleTech 2000 - 2001
TeleTech 1999 - 2000
Staples 1997 - 1999
Skills
Active Directory, Microsoft Exchange, Windows Server 2003, Disaster Recovery, Change Management, Email Design, Email Archiving, Social Networking, System Architecture, Blackberry Enterprise..., Vantage, Tumbleweed, Server Administration, ISA, Data Loss Protection, Windows Server, System Administration, SharePoint, Servers, Incident Management
Education
Holyoke Community College 1998 — 1999
MassMutual Financial Group January 2014 - Present
MassMutual Financial Group September 2006 - January 2014
Uplinc 2006 - 2006
TeleTech 2001 - 2006
ASC-GSG Westover ARB 2001 - 2002
TeleTech 2000 - 2001
TeleTech 1999 - 2000
Staples 1997 - 1999
Skills
Active Directory, Microsoft Exchange, Windows Server 2003, Disaster Recovery, Change Management, Email Design, Email Archiving, Social Networking, System Architecture, Blackberry Enterprise..., Vantage, Tumbleweed, Server Administration, ISA, Data Loss Protection, Windows Server, System Administration, SharePoint, Servers, Incident Management
Education
Holyoke Community College 1998 — 1999
Elisa Infante's TeleTech Experience September 2005 - December 2009
Job Student at Heald College
Industry Legal Services
Experience
Princess House Inc April 2009 - Present
El Concilio January 2011 - March 2011
TeleTech September 2005 - December 2009
Education
Heald College
Associate of Arts Degree, Criminal Justice; Criminology, Criminal Justice Communications
Princess House Inc April 2009 - Present
El Concilio January 2011 - March 2011
TeleTech September 2005 - December 2009
Education
Heald College
Associate of Arts Degree, Criminal Justice; Criminology, Criminal Justice Communications
Crystal Carmon's TeleTech Experience November 2006 - March 2010
Job Charismatic Medical Assistant
Industry Medical Practice
Experience
Dr. Eric Chapa Family Practice October 2011 - Present
Teletech November 2006 - March 2010
San Joaquin General Hospital October 2000 - August 2002
Education
Heald College 2010 — 2012
A.A., Medical Assistant
Dr. Eric Chapa Family Practice October 2011 - Present
Teletech November 2006 - March 2010
San Joaquin General Hospital October 2000 - August 2002
Education
Heald College 2010 — 2012
A.A., Medical Assistant
lakinza rucker's TeleTech Experience February 1998 - May 2007
Job tier1 agent at Alorica
Industry Information Technology and Services
Experience
Alorica June 2011 - Present
Charter Communications June 2007 - December 2009
TeleTech February 1998 - May 2007
Education
Greenville Technical College 2010 — 2012
Industrial Radiologic Technology/Technician
Alorica June 2011 - Present
Charter Communications June 2007 - December 2009
TeleTech February 1998 - May 2007
Education
Greenville Technical College 2010 — 2012
Industrial Radiologic Technology/Technician
Margaret McCullough's TeleTech Experience September 2012 - July 2014
Job Office Assistant Specialized at Maricopa County Sheriff's Office
Industry Law Enforcement
Experience
Maricopa County Sheriff's Office August 2014 - Present
TeleTech September 2012 - July 2014
Mesa Air Group 2006 - 2012
Skills
Customer Service, People Skills, Computer Proficiency, Microsoft Word, Airports, Airlines, Flight Safety, Aviation Security, Flight Planning, Commercial Aviation, Flights, Aviation, Sabre, Aerospace, Civil Aviation
Education
Heald College-Stockton 2004 — 2006
Associate of Applied Science (A.A.S.), Medical/Clinical Assistant, 3.9
Maricopa County Sheriff's Office August 2014 - Present
TeleTech September 2012 - July 2014
Mesa Air Group 2006 - 2012
Skills
Customer Service, People Skills, Computer Proficiency, Microsoft Word, Airports, Airlines, Flight Safety, Aviation Security, Flight Planning, Commercial Aviation, Flights, Aviation, Sabre, Aerospace, Civil Aviation
Education
Heald College-Stockton 2004 — 2006
Associate of Applied Science (A.A.S.), Medical/Clinical Assistant, 3.9
Kendra McCoy's TeleTech Experience August 2014 - Present
Job Customer Service Rep at TeleTech
Industry Financial Services
Experience
TeleTech August 2014 - Present
TeleTech September 2013 - March 2014
S&B Business Solutions Inc. 2009 - 2012
Skills
Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Time Management, Event Planning, Public Speaking, Sales, Research
Education
Georgia Gwinnett College
TeleTech August 2014 - Present
TeleTech September 2013 - March 2014
S&B Business Solutions Inc. 2009 - 2012
Skills
Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Time Management, Event Planning, Public Speaking, Sales, Research
Education
Georgia Gwinnett College
Corey McEntyre's TeleTech Experience March 2006 - August 2008
Job Technical Support Representative at Bright House Networks
Industry Telecommunications
Experience
Bright House Networks September 2011 - Present
AT&T April 2008 - January 2010
TeleTech March 2006 - August 2008
Skills
Typing, Computer Hardware, Customer Service, Computer Maintenance, Computer Repair, Solid computer skills, Microsoft Office
Education
Herzing University-Birmingham 2012 — 2013
Information Technology
University of Alabama in Huntsville 2003 — 2005
Bright House Networks September 2011 - Present
AT&T April 2008 - January 2010
TeleTech March 2006 - August 2008
Skills
Typing, Computer Hardware, Customer Service, Computer Maintenance, Computer Repair, Solid computer skills, Microsoft Office
Education
Herzing University-Birmingham 2012 — 2013
Information Technology
University of Alabama in Huntsville 2003 — 2005
Antron Sweeney's TeleTech Experience August 2002 - May 2005
Job Network Operations Specialist
Industry Telecommunications
Experience
Charter Communications May 2011 - Present
Verizon Wireless May 2005 - November 2010
Go2IT Group June 2003 - July 2006
TeleTech August 2002 - May 2005
Skills
Over 10 years of..., Over 19 months in..., over 5 years experience..., Troubleshooting, Hardware, Unix, Networking, Windows, Software Installation, Access, Switches, Technical Support, Cisco Technologies, VoIP, Help Desk Support, Routers, TCP/IP, WAN
Education
Greenville Technical College 2002 — 2003
credits applied to associates degree
St. Louis Community College 2000 — 2003
Associate's degree, Computer Science
Charter Communications May 2011 - Present
Verizon Wireless May 2005 - November 2010
Go2IT Group June 2003 - July 2006
TeleTech August 2002 - May 2005
Skills
Over 10 years of..., Over 19 months in..., over 5 years experience..., Troubleshooting, Hardware, Unix, Networking, Windows, Software Installation, Access, Switches, Technical Support, Cisco Technologies, VoIP, Help Desk Support, Routers, TCP/IP, WAN
Education
Greenville Technical College 2002 — 2003
credits applied to associates degree
St. Louis Community College 2000 — 2003
Associate's degree, Computer Science
Jeremy Cowie's TeleTech Experience October 2004 - April 2005
Job Staff Development Coordinator at CDS Monarch
Industry Nonprofit Organization Management
Experience
CDS Monarch May 2015 - Present
CDS Monarch May 2008 - May 2015
Lifetime Assistance, Inc. August 2007 - May 2008
Lifetime Assistance, Inc. June 2005 - August 2007
TeleTech October 2004 - April 2005
Free Methodist Church – USA June 2001 - September 2004
Skills
Program Development, Social Services, Crisis Intervention, Nonprofits, Public Speaking, Management, Community Outreach, Leadership Development, Mental Health, Event Planning, Volunteer Management, Staff Development, Conflict Resolution, Teaching, Workshop Facilitation, Customer Service
Education
Houghton College 1993 — 1995
Religion and Philosophy
Toccoa Falls College
BA in Biblical Languages
CDS Monarch May 2015 - Present
CDS Monarch May 2008 - May 2015
Lifetime Assistance, Inc. August 2007 - May 2008
Lifetime Assistance, Inc. June 2005 - August 2007
TeleTech October 2004 - April 2005
Free Methodist Church – USA June 2001 - September 2004
Skills
Program Development, Social Services, Crisis Intervention, Nonprofits, Public Speaking, Management, Community Outreach, Leadership Development, Mental Health, Event Planning, Volunteer Management, Staff Development, Conflict Resolution, Teaching, Workshop Facilitation, Customer Service
Education
Houghton College 1993 — 1995
Religion and Philosophy
Toccoa Falls College
BA in Biblical Languages
Heather Neuharth's TeleTech Experience June 2003 - March 2005
Job Clinician at Center for Human Development (CHD)
Industry Mental Health Care
Experience
Center for Human Development (CHD) May 2013 - Present
Center for Human Development June 2012 - May 2013
Life Care Center of Wilbraham March 2011 - May 2013
Springfield College September 2011 - May 2012
Community Enterprises October 2010 - March 2011
Sullivan and Associates September 2010 - March 2011
Self-Employed January 2010 - September 2010
Primerica Financial Services May 2009 - January 2010
Olive Garden March 2005 - May 2009
Teletech June 2003 - March 2005
Skills
Mental Health Counseling, Family Therapy, Adolescent Therapy, Writing, Research, Career Counseling, Mental Health
Education
Springfield College 2011 — 2013
Master's degree, Marriage and Family Therapy/Counseling
Westfield State University 2007 — 2009
Bachelor's degree, Psychology
Holyoke Community College 2005 — 2007
Associate's degree, Psychology
Center for Human Development (CHD) May 2013 - Present
Center for Human Development June 2012 - May 2013
Life Care Center of Wilbraham March 2011 - May 2013
Springfield College September 2011 - May 2012
Community Enterprises October 2010 - March 2011
Sullivan and Associates September 2010 - March 2011
Self-Employed January 2010 - September 2010
Primerica Financial Services May 2009 - January 2010
Olive Garden March 2005 - May 2009
Teletech June 2003 - March 2005
Skills
Mental Health Counseling, Family Therapy, Adolescent Therapy, Writing, Research, Career Counseling, Mental Health
Education
Springfield College 2011 — 2013
Master's degree, Marriage and Family Therapy/Counseling
Westfield State University 2007 — 2009
Bachelor's degree, Psychology
Holyoke Community College 2005 — 2007
Associate's degree, Psychology
Jill McCall's TeleTech Experience October 2008 - February 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
TeleTech October 2008 - February 2012
Skills
Customer Service
Education
Georgia Southern University 1988 — 1989
Nocross High School 1985 — 1988
TeleTech October 2008 - February 2012
Skills
Customer Service
Education
Georgia Southern University 1988 — 1989
Nocross High School 1985 — 1988
Vikas Bedi's TeleTech Experience November 2012 - Present
Job Technical Service Representative at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech November 2012 - Present
Government of Punjab February 2007 - January 2012
Skills
Computers, Teaching, Customer Service
Education
Guru Nanak Dev University 2004 — 2006
Master of Arts (M.A.), English Language and Literature, General, B
Guru Nanak Dev University 1999 — 2002
Bachelor of Arts (B.A.), Humanities/Humanistic Studies
Gov Senior Secondary School, Punjab, India 1992 — 1996
High School Certificate, Humanities/Humanistic Studies
TeleTech November 2012 - Present
Government of Punjab February 2007 - January 2012
Skills
Computers, Teaching, Customer Service
Education
Guru Nanak Dev University 2004 — 2006
Master of Arts (M.A.), English Language and Literature, General, B
Guru Nanak Dev University 1999 — 2002
Bachelor of Arts (B.A.), Humanities/Humanistic Studies
Gov Senior Secondary School, Punjab, India 1992 — 1996
High School Certificate, Humanities/Humanistic Studies
Janette Davis's TeleTech Experience November 1998 - December 2010
Job 2014 Greenville Tech Graduate
Industry Human Resources
Experience
Greenville Literacy Association January 2014 - April 2014
TeleTech November 1998 - December 2010
Skills
Customer Service, Classroom
Education
Greenville Technical College 2011 — 2014
Associate's degree, Human Services
Greenville Literacy Association January 2014 - April 2014
TeleTech November 1998 - December 2010
Skills
Customer Service, Classroom
Education
Greenville Technical College 2011 — 2014
Associate's degree, Human Services
MICHAEL SCHERMANN's TeleTech Experience February 2014 - Present
Job Quality Assurance at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech February 2014 - Present
TeleTech July 2012 - February 2014
ALL TRANSMISSION PARTS August 2010 - June 2012
Education
Heald College
Associate of Science (A.S.), Electronics Technology
TeleTech February 2014 - Present
TeleTech July 2012 - February 2014
ALL TRANSMISSION PARTS August 2010 - June 2012
Education
Heald College
Associate of Science (A.S.), Electronics Technology
Gilberto Pelayo Torres's TeleTech Experience July 2011 - June 2012
Job PSR at HealthCare Partners
Industry Hospital & Health Care
Experience
HealthCare Partners November 2013 - Present
Spring Mountain Chiropractic July 2012 - October 2013
TeleTech July 2011 - June 2012
Skills
Customer Service, Spanish Translation, Experienced Trainer, Chiropractor assistant, Bilingual Communications, Customer Satisfaction, Medical Records
Education
Great Basin College 2012 — 2015
Associate of Science (A.S.), Engineering
HealthCare Partners November 2013 - Present
Spring Mountain Chiropractic July 2012 - October 2013
TeleTech July 2011 - June 2012
Skills
Customer Service, Spanish Translation, Experienced Trainer, Chiropractor assistant, Bilingual Communications, Customer Satisfaction, Medical Records
Education
Great Basin College 2012 — 2015
Associate of Science (A.S.), Engineering
Carla Clevenger's TeleTech Experience February 2002 - December 2003
Job Customer Service at Wise Business Forms
Industry Printing
Experience
Wise Business Forms November 2014 - Present
Specified Solutions March 2014 - November 2014
Wise Business Forms November 2012 - March 2014
National Service Center September 2008 - November 2012
Teletech February 2002 - December 2003
Super Duper Publications March 1998 - June 2000
Skills
Customer Service, Account Management, Invoicing, Printers, Purchasing, Data Entry
Education
Greenville Technical College 2003 — 2004
Realestate Appraisal
Wise Business Forms November 2014 - Present
Specified Solutions March 2014 - November 2014
Wise Business Forms November 2012 - March 2014
National Service Center September 2008 - November 2012
Teletech February 2002 - December 2003
Super Duper Publications March 1998 - June 2000
Skills
Customer Service, Account Management, Invoicing, Printers, Purchasing, Data Entry
Education
Greenville Technical College 2003 — 2004
Realestate Appraisal
Maria Catalina San Juan's TeleTech Experience February 2008 - February 2010
Job Consumer Loan Assistant at Bank of Stockton
Industry Banking
Experience
Bank of Stockton Member Service RepresentativeIn-Shape Health Club Corporate OfficeMay 2013 - October 2014
Blue Shield of California July 2011 - July 2012
TeleTech February 2008 - February 2010
San Joaquin General Hospital June 2001 - March 2003
Education
Heald College 2008 — 2011
Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management
Bank of Stockton Member Service RepresentativeIn-Shape Health Club Corporate OfficeMay 2013 - October 2014
Blue Shield of California July 2011 - July 2012
TeleTech February 2008 - February 2010
San Joaquin General Hospital June 2001 - March 2003
Education
Heald College 2008 — 2011
Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc