TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
TeleTech List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TeleTech. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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3,388 TeleTech employees in database. Find out everything there's to know about TeleTech employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
TeleTech Employees
Employee
Years
Job
Industry
Matthew Lefevre Matthew Lefevre's TeleTech Experience October 2013 - May 2014
Job Senior Tier 2 Technical Specialist at Constant Contact
Industry Writing and Editing
Experience
Constant Contact April 2015 - Present
Constant Contact May 2014 - April 2015
TeleTech October 2013 - May 2014
TeleTech August 2013 - October 2013
TeleTech May 2013 - August 2013
TeleTech June 2012 - May 2013
Heiman Elementary School August 2011 - June 2012
University of Northern Colorado August 2008 - May 2011
University of Northern Colorado September 2007 - May 2008
Skills
Public Speaking, Customer Service, Residence Life, Creative Writing, Student Leadership, Writing, Word, Microsoft Office, Photography, Typing, Team Building, Employee Training, Six Sigma, Critical Thinking, Adult Learning..., Editing
Education
University of Northern Colorado 2007 — 2011
BA, English and Philosophy
Summit High School 2003 — 2007
High School Degree
Constant Contact April 2015 - Present
Constant Contact May 2014 - April 2015
TeleTech October 2013 - May 2014
TeleTech August 2013 - October 2013
TeleTech May 2013 - August 2013
TeleTech June 2012 - May 2013
Heiman Elementary School August 2011 - June 2012
University of Northern Colorado August 2008 - May 2011
University of Northern Colorado September 2007 - May 2008
Skills
Public Speaking, Customer Service, Residence Life, Creative Writing, Student Leadership, Writing, Word, Microsoft Office, Photography, Typing, Team Building, Employee Training, Six Sigma, Critical Thinking, Adult Learning..., Editing
Education
University of Northern Colorado 2007 — 2011
BA, English and Philosophy
Summit High School 2003 — 2007
High School Degree
Carolyn Logan Carolyn Logan's TeleTech Experience July 2012 - February 2013
Job Director, Technology Solutions Management at Pearson
Industry Information Technology and Services
Experience
Pearson North America March 2015 - Present
Pearson North America April 2014 - Present
Pearson North America April 2013 - April 2014
Pearson North America February 2013 - April 2013
TeleTech July 2012 - February 2013
The Trizetto Group May 2012 - July 2012
Cynergy Systems 2011 - 2012
Adaptive Technologies, Inc. 2010 - 2011
American Express 2010 - 2010
Pitney Bowes Business Insight, formerly Group1 Software 2008 - 2010
Skills
Scrum, Agile Methodologies, Software Development, Business Intelligence, Quality Assurance, Unix, Web Services, SaaS, SQL, Software Project..., Requirements Gathering, Java, Testing, Requirements Analysis, Eclipse, Geocoding, Customer Engagement, Perl, C++, Windows, MySQL, Linux, Certified Scrum Master..., Databases, Assembly, SQL Server, SAFe Scaled Agilist, Manufacturing, Management
Education
University of North Texas
BS, Physics, 3.8
DU Emerging Leaders Program - Cohort 2 2014 — 2014
Scaled Agile Academy
Certified SAFe Agilist
Scrum Alliance
Certified Scrum Master (CSM)
Pearson North America March 2015 - Present
Pearson North America April 2014 - Present
Pearson North America April 2013 - April 2014
Pearson North America February 2013 - April 2013
TeleTech July 2012 - February 2013
The Trizetto Group May 2012 - July 2012
Cynergy Systems 2011 - 2012
Adaptive Technologies, Inc. 2010 - 2011
American Express 2010 - 2010
Pitney Bowes Business Insight, formerly Group1 Software 2008 - 2010
Skills
Scrum, Agile Methodologies, Software Development, Business Intelligence, Quality Assurance, Unix, Web Services, SaaS, SQL, Software Project..., Requirements Gathering, Java, Testing, Requirements Analysis, Eclipse, Geocoding, Customer Engagement, Perl, C++, Windows, MySQL, Linux, Certified Scrum Master..., Databases, Assembly, SQL Server, SAFe Scaled Agilist, Manufacturing, Management
Education
University of North Texas
BS, Physics, 3.8
DU Emerging Leaders Program - Cohort 2 2014 — 2014
Scaled Agile Academy
Certified SAFe Agilist
Scrum Alliance
Certified Scrum Master (CSM)
Kyle Lacey Kyle Lacey's TeleTech Experience March 2015 - Present
Job Member Service Representative at TeleTech
Industry Mental Health Care
Phil Alvarez Phil Alvarez's TeleTech Experience 2004 - 2006
Job Onboarding Office 365 Engineer
Industry Financial Services
Experience
Mural March 2015 - Present
AFNI May 2014 - Present
Intuit April 2014 - May 2014
Citi November 2011 - April 2014
APAC Customer Services May 2011 - November 2011
US Navy 2006 - 2010
TeleTech 2004 - 2006
Skills
SQL, Training, Technical Support, Java, Troubleshooting, Visual Basic, Java programming, Management, Access, Software Documentation, Databases, Microsoft Windows XP,..., Mac OS Leopard 10.5, Snow Leopard 10.6, Lion 10. 7, Mountain Lion 10.8, Microsoft Office Suite, WIFI LAN, NET C#, VB.NET, Microsoft Project, POS registers, QuickBooks, Microsoft Office, MS Project, C#
Education
University of Phoenix 2015 — 2016
Master of Business Administration (M.B.A.), Business
University of Phoenix 2011 — 2014
Bachelor's of Science, Computer Software Engineering, 3.07
University of Phoenix
Bachelor of Science (B.S.), Computer Software Engineering
Mural March 2015 - Present
AFNI May 2014 - Present
Intuit April 2014 - May 2014
Citi November 2011 - April 2014
APAC Customer Services May 2011 - November 2011
US Navy 2006 - 2010
TeleTech 2004 - 2006
Skills
SQL, Training, Technical Support, Java, Troubleshooting, Visual Basic, Java programming, Management, Access, Software Documentation, Databases, Microsoft Windows XP,..., Mac OS Leopard 10.5, Snow Leopard 10.6, Lion 10. 7, Mountain Lion 10.8, Microsoft Office Suite, WIFI LAN, NET C#, VB.NET, Microsoft Project, POS registers, QuickBooks, Microsoft Office, MS Project, C#
Education
University of Phoenix 2015 — 2016
Master of Business Administration (M.B.A.), Business
University of Phoenix 2011 — 2014
Bachelor's of Science, Computer Software Engineering, 3.07
University of Phoenix
Bachelor of Science (B.S.), Computer Software Engineering
Clark Bartron Clark Bartron's TeleTech Experience August 2001 - February 2006
Job Development Trainer at Zones
Industry Information Technology and Services
Experience
Zones February 2013 - Present
MarketSource Inc. November 2010 - April 2012
Flextronics February 2010 - June 2010
Best Buy February 2008 - February 2010
Sprint Nextel August 2006 - February 2008
TeleTech August 2001 - February 2006
Skills
Account Management, Sales Operations, Direct Sales, Sales, Salesforce.com, Sales Management, Customer Satisfaction, New Business Development, Customer Retention, Recruiting, Training, Management, Call Centers, Customer Service, Merchandising, Retail, Public Speaking, Employee Training, Interviews, Sales Process, Mobile Devices, Hiring, Customer Experience, Selling, Leadership, CRM, Team Leadership, Team Building, Sales Presentations, Coaching, Solution Selling, Business Development, Cross-functional Team..., Vendor Management, Time Management, Networking, Building Relationships, Team Management, Strategy, Operations Management, Leadership Development, Performance Management
Education
University of Phoenix 2013 — 2015
Bachelor of Business Administration (BBA), Project Management, 3.33
University of Phoenix 2010 — 2012
Associate's degree, Business Administration and Management, General
Zones February 2013 - Present
MarketSource Inc. November 2010 - April 2012
Flextronics February 2010 - June 2010
Best Buy February 2008 - February 2010
Sprint Nextel August 2006 - February 2008
TeleTech August 2001 - February 2006
Skills
Account Management, Sales Operations, Direct Sales, Sales, Salesforce.com, Sales Management, Customer Satisfaction, New Business Development, Customer Retention, Recruiting, Training, Management, Call Centers, Customer Service, Merchandising, Retail, Public Speaking, Employee Training, Interviews, Sales Process, Mobile Devices, Hiring, Customer Experience, Selling, Leadership, CRM, Team Leadership, Team Building, Sales Presentations, Coaching, Solution Selling, Business Development, Cross-functional Team..., Vendor Management, Time Management, Networking, Building Relationships, Team Management, Strategy, Operations Management, Leadership Development, Performance Management
Education
University of Phoenix 2013 — 2015
Bachelor of Business Administration (BBA), Project Management, 3.33
University of Phoenix 2010 — 2012
Associate's degree, Business Administration and Management, General
Nichole Harris Nichole Harris's TeleTech Experience January 2010 - Present
Job Logistics
Industry Logistics and Supply Chain
Experience
Swift Tranportation July 2015 - Present
Swift Transportation January 2014 - Present
TeleTech January 2010 - Present
Skills
Databases, Management, Account Management, Data Entry, Vendor Management, Microsoft Office, Outlook, Leadership, Microsoft Excel, Salesforce.com, Workforce Management, Lotus Notes, Quality Assurance, Microsoft Word, PowerPoint, Performance Management, Windows 7, Human Resources, Customer Satisfaction, Research
Education
Georgia MLS institute
University of Phoenix
Swift Tranportation July 2015 - Present
Swift Transportation January 2014 - Present
TeleTech January 2010 - Present
Skills
Databases, Management, Account Management, Data Entry, Vendor Management, Microsoft Office, Outlook, Leadership, Microsoft Excel, Salesforce.com, Workforce Management, Lotus Notes, Quality Assurance, Microsoft Word, PowerPoint, Performance Management, Windows 7, Human Resources, Customer Satisfaction, Research
Education
Georgia MLS institute
University of Phoenix
Jacob Fierberg Jacob Fierberg's TeleTech Experience February 2012 - Present
Job Infrastructure Architect at Teletech
Industry Information Technology and Services
Experience
Teletech February 2012 - Present
StoneRiver 2010 - February 2012
CSG Systems November 2007 - 2010
Great-West Life 2004 - 2007
Englewood Public Schools 2003 - 2004
Teacher's Pal 2002 - 2003
First American Title 1997 - 2000
VSA 1995 - 1997
Skills
VMware, Virtualization, Disaster Recovery, Active Directory, Servers, VMware Infrastructure, Hardware, System Deployment, System Administration, VMware ESX, Windows Server, DNS, Data Center, Storage, Security, DHCP, IIS, Powershell, ITIL, vSphere, NetApp, Tintri, Storage Architecture, Technical Support, Infrastructure, Networking
Education
University of Northern Colorado 1991 — 1995
Bachelor of Arts, Mass Communications
Teletech February 2012 - Present
StoneRiver 2010 - February 2012
CSG Systems November 2007 - 2010
Great-West Life 2004 - 2007
Englewood Public Schools 2003 - 2004
Teacher's Pal 2002 - 2003
First American Title 1997 - 2000
VSA 1995 - 1997
Skills
VMware, Virtualization, Disaster Recovery, Active Directory, Servers, VMware Infrastructure, Hardware, System Deployment, System Administration, VMware ESX, Windows Server, DNS, Data Center, Storage, Security, DHCP, IIS, Powershell, ITIL, vSphere, NetApp, Tintri, Storage Architecture, Technical Support, Infrastructure, Networking
Education
University of Northern Colorado 1991 — 1995
Bachelor of Arts, Mass Communications
Jason Dimmer Jason Dimmer's TeleTech Experience July 2003 - August 2006
Job Sr Consultant with ZTD LLC
Industry Computer Hardware
Experience
ZTD LLC January 2011 - Present
Comcast April 2011 - March 2015
Arrow Electronics August 2006 - March 2011
TeleTech July 2003 - August 2006
OppenheimerFunds Incorporated October 1997 - July 2003
Skills
Oracle Discoverer, SQL, Microsoft SQL Server, Sybase, OBIEE, Data Warehousing, Oracle, Windows, Business Intelligence..., PL/SQL, ETL, Informatica, Data Modeling, Business Objects, Business Intelligence, Star Schema, ERP Oracle, ERP Implementations, ODI, ERP, Enterprise Software, Databases, Integration, Requirements Gathering, Performance Tuning, Crystal Reports, Testing, Data Warehouse..., Oracle Applications, Dashboard, Data Integration, OLAP, Database Design, Data Migration, SQL Tuning, SSIS, Analytics, Data Quality
Education
University of Montana 1989 — 1994
B.S., Health and Human Performance, Exercise Science
ZTD LLC January 2011 - Present
Comcast April 2011 - March 2015
Arrow Electronics August 2006 - March 2011
TeleTech July 2003 - August 2006
OppenheimerFunds Incorporated October 1997 - July 2003
Skills
Oracle Discoverer, SQL, Microsoft SQL Server, Sybase, OBIEE, Data Warehousing, Oracle, Windows, Business Intelligence..., PL/SQL, ETL, Informatica, Data Modeling, Business Objects, Business Intelligence, Star Schema, ERP Oracle, ERP Implementations, ODI, ERP, Enterprise Software, Databases, Integration, Requirements Gathering, Performance Tuning, Crystal Reports, Testing, Data Warehouse..., Oracle Applications, Dashboard, Data Integration, OLAP, Database Design, Data Migration, SQL Tuning, SSIS, Analytics, Data Quality
Education
University of Montana 1989 — 1994
B.S., Health and Human Performance, Exercise Science
Joey Ambrose, OMCP's TeleTech Experience 1996 - 1998
Job President/CEO/Internet Marketing Strategist @ Go Web Solution Inc., Entrepreneur, Author, Social Media Quickies
Industry Internet
Experience
Go Web Solutions Inc. October 2000 - Present
Convergys February 2001 - February 2003
Keane 1998 - 2001
TeleTech 1996 - 1998
Skills
SEO, Web Design, Web Development, Social Media Marketing, E-commerce, Online Marketing, Web Marketing, Website Development, Marketing, Marketing Strategy, Online Advertising, Social Media, Social Networking, Facebook, Small Business, WordPress, Lead Generation, Google Adwords, Email Marketing, Public Relations, Management, Google Analytics, Digital Marketing, Training, Direct Marketing, Advertising, SEM, PPC, Marketing Communications, Digital Strategy, Entrepreneurship, Start-ups, Blogging, Copywriting, Hosting, Web Analytics, CMS, Graphic Design, Digital Media, Newsletters, Integrated Marketing, Keyword Research, Press Releases, Content Management
Education
University of Phoenix 1996 — 2007
BS Business Management
Go Web Solutions Inc. October 2000 - Present
Convergys February 2001 - February 2003
Keane 1998 - 2001
TeleTech 1996 - 1998
Skills
SEO, Web Design, Web Development, Social Media Marketing, E-commerce, Online Marketing, Web Marketing, Website Development, Marketing, Marketing Strategy, Online Advertising, Social Media, Social Networking, Facebook, Small Business, WordPress, Lead Generation, Google Adwords, Email Marketing, Public Relations, Management, Google Analytics, Digital Marketing, Training, Direct Marketing, Advertising, SEM, PPC, Marketing Communications, Digital Strategy, Entrepreneurship, Start-ups, Blogging, Copywriting, Hosting, Web Analytics, CMS, Graphic Design, Digital Media, Newsletters, Integrated Marketing, Keyword Research, Press Releases, Content Management
Education
University of Phoenix 1996 — 2007
BS Business Management
Nathaniel Success Nathaniel Success's TeleTech Experience September 2014 - November 2014
Job Serving Others and Building More Wealth
Industry Individual & Family Services
Experience
FedEx Ground November 2014 - Present
Legal Shield June 2009 - Present
TeleTech September 2014 - November 2014
Crime Intervention Alarm July 2013 - June 2014
Skills
Legal Writing, Business Strategy, Event Planning, Human Resources, Training, Negotiation, Contract Negotiation, Strategic Planning, Research, Time Management, Management, Fundraising, Sales, Email Marketing, Event Management, Marketing Communications, Small Business, Account Management, Customer Satisfaction, Public Relations, Budgets, Market Research, Marketing Strategy, Editing, Sales Management, Public Speaking, Social Networking, Marketing, Customer Service, Social Media Marketing, Social Media, Team Building, Advertising, Leadership, Coaching
Education
University of Phoenix 2008 — 2010
Criminal Justice/Law Enforcement Administration
Thaddeus Stevens College of Technology 2004 — 2006
Graphic Design
FedEx Ground November 2014 - Present
Legal Shield June 2009 - Present
TeleTech September 2014 - November 2014
Crime Intervention Alarm July 2013 - June 2014
Skills
Legal Writing, Business Strategy, Event Planning, Human Resources, Training, Negotiation, Contract Negotiation, Strategic Planning, Research, Time Management, Management, Fundraising, Sales, Email Marketing, Event Management, Marketing Communications, Small Business, Account Management, Customer Satisfaction, Public Relations, Budgets, Market Research, Marketing Strategy, Editing, Sales Management, Public Speaking, Social Networking, Marketing, Customer Service, Social Media Marketing, Social Media, Team Building, Advertising, Leadership, Coaching
Education
University of Phoenix 2008 — 2010
Criminal Justice/Law Enforcement Administration
Thaddeus Stevens College of Technology 2004 — 2006
Graphic Design
Angelina Beckman Angelina Beckman's TeleTech Experience October 2010 - February 2013
Job Tier II, Senior Advisor at Apple
Industry Information Technology and Services
Experience
Apple August 2014 - Present
Apple March 2014 - August 2014
TeleTech October 2010 - February 2013
Teletech June 2009 - October 2010
University of Phoenix January 2009 - June 2009
Home Wiring, LLC June 2008 - November 2008
Sun Devil Plumbing & Rooter November 2007 - May 2008
Automobile Club of Southern California October 2006 - July 2007
Automobile Club of Southern California July 2006 - October 2006
Skills
Microsoft Office, Microsoft Excel, Team Building, Quality Assurance, Process Improvement, Training, Data Analysis, Team Management, Call Center, HTML, CSS, Photoshop, Customer Service, Technical Support, Desktop Systems, Windows, Administration, Operating Systems, Telecommunications, Online Communications, Documentation, Customer Satisfaction, Customer Retention, @Home Management, Real Time Monitoring, Workforce Management, Payroll, Kronos, Supervisory Experience, Software Documentation, Linux, Call Centers, Service Delivery, Computer Hardware, Analysis, BPO, Avaya, Vendor Management, Customer Experience, Management, Web Development, Troubleshooting, Employee Training, OS X, WordPress, Supervisory Skills, System Administration, Operations Management, Time Management, Windows 7
Education
Western Governors University 2013 — 2015
Bachelor of Science (B.S.), Information Technology
University of Phoenix 2009 — 2011
Associates of Arts, Information Technology, 3.37
Apple August 2014 - Present
Apple March 2014 - August 2014
TeleTech October 2010 - February 2013
Teletech June 2009 - October 2010
University of Phoenix January 2009 - June 2009
Home Wiring, LLC June 2008 - November 2008
Sun Devil Plumbing & Rooter November 2007 - May 2008
Automobile Club of Southern California October 2006 - July 2007
Automobile Club of Southern California July 2006 - October 2006
Skills
Microsoft Office, Microsoft Excel, Team Building, Quality Assurance, Process Improvement, Training, Data Analysis, Team Management, Call Center, HTML, CSS, Photoshop, Customer Service, Technical Support, Desktop Systems, Windows, Administration, Operating Systems, Telecommunications, Online Communications, Documentation, Customer Satisfaction, Customer Retention, @Home Management, Real Time Monitoring, Workforce Management, Payroll, Kronos, Supervisory Experience, Software Documentation, Linux, Call Centers, Service Delivery, Computer Hardware, Analysis, BPO, Avaya, Vendor Management, Customer Experience, Management, Web Development, Troubleshooting, Employee Training, OS X, WordPress, Supervisory Skills, System Administration, Operations Management, Time Management, Windows 7
Education
Western Governors University 2013 — 2015
Bachelor of Science (B.S.), Information Technology
University of Phoenix 2009 — 2011
Associates of Arts, Information Technology, 3.37
David Cleveland's TeleTech Experience 2001 - 2006
Job Finance and Accounting Professional
Industry Telecommunications
Experience
Leap Wireless September 2008 - September 2014
Leap Wireless September 2008 - September 2014
Thomson Elite May 2006 - September 2008
TeleTech 2001 - 2006
Level 3 Communications 1998 - 2001
Sprint PCS 1996 - 1998
AirTouch 1991 - 1996
Pacific Bell 1990 - 1991
PacTel Mobile Services 1988 - 1990
PacTel Personal Communications 1986 - 1988
Skills
Process Improvement, Joint Ventures, Sarbanes-Oxley Act, Mergers, Telecommunications, Forecasting, Start-ups, Team Building, Budgets, Vendor Management, Financial Analysis, Wireless, Finance, Strategy, Cross-functional Team..., Mergers & Acquisitions, Management, Business Analysis, Strategic Planning, Strategic Partnerships, Leadership, Analysis, Business Strategy, Financial Reporting, Accounting, Financial Modeling, Team Leadership, Business Process..., Variance Analysis, Internal Controls, Auditing, Project Management, Internal Audit, Business Planning, Program Management, Financial Planning, Microsoft Excel, Managerial Finance, Account Reconciliation, Project Planning, Business Development, Competitive Analysis
Education
University of Northern Iowa 1979 — 1983
Bachelor of Arts (B.A.), Accounting
Leap Wireless September 2008 - September 2014
Leap Wireless September 2008 - September 2014
Thomson Elite May 2006 - September 2008
TeleTech 2001 - 2006
Level 3 Communications 1998 - 2001
Sprint PCS 1996 - 1998
AirTouch 1991 - 1996
Pacific Bell 1990 - 1991
PacTel Mobile Services 1988 - 1990
PacTel Personal Communications 1986 - 1988
Skills
Process Improvement, Joint Ventures, Sarbanes-Oxley Act, Mergers, Telecommunications, Forecasting, Start-ups, Team Building, Budgets, Vendor Management, Financial Analysis, Wireless, Finance, Strategy, Cross-functional Team..., Mergers & Acquisitions, Management, Business Analysis, Strategic Planning, Strategic Partnerships, Leadership, Analysis, Business Strategy, Financial Reporting, Accounting, Financial Modeling, Team Leadership, Business Process..., Variance Analysis, Internal Controls, Auditing, Project Management, Internal Audit, Business Planning, Program Management, Financial Planning, Microsoft Excel, Managerial Finance, Account Reconciliation, Project Planning, Business Development, Competitive Analysis
Education
University of Northern Iowa 1979 — 1983
Bachelor of Arts (B.A.), Accounting
David Dave Salter David Dave Salter's TeleTech Experience 2006 - 2006
Job LION 2500+ Project Buyer, Purchasing Manager, Procurement Specialist
Industry Information Technology and Services
Experience
Denver Public Schools March 2014 - November 2014
Verio/NTT America 2011 - June 2014
The Children's Hospital 2008 - 2011
Ajilon 1995 - 2011
TeleTech 2006 - 2006
Marsh Usa 2005 - 2005
American Medical Response - EMSC 2001 - 2004
Skills
MS Project, Sourcing, Vendor Management, PeopleSoft, Applicant Tracking..., Program Management, Management, Purchasing, Procurement, Training, Logistics, Analysis, Process Improvement, Process Assessment, Process Automation, Customer Satisfaction, Business Development, Leadership, Negotiation, Cross-functional Team..., Account Management, Contract Management, Business Process..., Contract Negotiation, Strategic Sourcing, Payroll, Time Management, Team Building, Forecasting, Operations Management, Budgets, Project Planning, CRM, Accounts Payable, Change Management, Accounts Receivable, Teamwork, Team Leadership, Outsourcing, Recruiting, Human Resources, Strategy, SAP, Employee Relations, Performance Management, Software Documentation, Hiring, Supply Chain Management, Technical Recruiting, Cold Calling
Education
University of Phoenix 1999 — 2001
BSBM, Business Management
Denver Public Schools March 2014 - November 2014
Verio/NTT America 2011 - June 2014
The Children's Hospital 2008 - 2011
Ajilon 1995 - 2011
TeleTech 2006 - 2006
Marsh Usa 2005 - 2005
American Medical Response - EMSC 2001 - 2004
Skills
MS Project, Sourcing, Vendor Management, PeopleSoft, Applicant Tracking..., Program Management, Management, Purchasing, Procurement, Training, Logistics, Analysis, Process Improvement, Process Assessment, Process Automation, Customer Satisfaction, Business Development, Leadership, Negotiation, Cross-functional Team..., Account Management, Contract Management, Business Process..., Contract Negotiation, Strategic Sourcing, Payroll, Time Management, Team Building, Forecasting, Operations Management, Budgets, Project Planning, CRM, Accounts Payable, Change Management, Accounts Receivable, Teamwork, Team Leadership, Outsourcing, Recruiting, Human Resources, Strategy, SAP, Employee Relations, Performance Management, Software Documentation, Hiring, Supply Chain Management, Technical Recruiting, Cold Calling
Education
University of Phoenix 1999 — 2001
BSBM, Business Management
Amber Pruett Conn Amber Pruett Conn's TeleTech Experience May 2015 - Present
Job Business Support Liaison
Industry Consumer Services
Experience
TeleTech May 2015 - Present
TeleTech August 2013 - May 2015
Universal McCann September 2012 - June 2013
Universal McCann August 2010 - May 2013
Universal McCann April 2011 - September 2012
Track Entertainment February 2008 - February 2009
Track Entertainment August 2005 - January 2008
Movingsun Studios August 2004 - August 2005
Skills
Online Advertising, Advertising, Social Media Marketing, Digital Marketing, Integrated Marketing, Strategy, Research, Executive Support, Entertainment, New Business Development, Neilson, comScore, Kantar, Microsoft Excel, Marketing, Mintel, Trends, Product Marketing, Social Networking, Account Management, Event Planning, Media Buying, Digital Strategy, Marketing Strategy, Marketing Communications
Education
University of Nevada-Las Vegas 2002 — 2006
Journalism and Media Studies, Greenspun College of Urban Affairs
Niwot High School
TeleTech May 2015 - Present
TeleTech August 2013 - May 2015
Universal McCann September 2012 - June 2013
Universal McCann August 2010 - May 2013
Universal McCann April 2011 - September 2012
Track Entertainment February 2008 - February 2009
Track Entertainment August 2005 - January 2008
Movingsun Studios August 2004 - August 2005
Skills
Online Advertising, Advertising, Social Media Marketing, Digital Marketing, Integrated Marketing, Strategy, Research, Executive Support, Entertainment, New Business Development, Neilson, comScore, Kantar, Microsoft Excel, Marketing, Mintel, Trends, Product Marketing, Social Networking, Account Management, Event Planning, Media Buying, Digital Strategy, Marketing Strategy, Marketing Communications
Education
University of Nevada-Las Vegas 2002 — 2006
Journalism and Media Studies, Greenspun College of Urban Affairs
Niwot High School
Katherine Sanchez Katherine Sanchez's TeleTech Experience July 2011 - April 2013
Job Manager, Global Employee Benefits at HanesBrands Inc.
Industry Human Resources
Experience
Hanesbrands Inc. April 2013 - Present
TeleTech July 2011 - April 2013
Mi Casa January 2010 - May 2012
CH2M HILL August 2009 - July 2011
CH2M HILL October 2008 - August 2009
Policy Studies May 2008 - August 2008
Skills
Benefits Administration, Wellness Initiatives, Benefits Communication, Plan Implementation, Spanish, Benefits Negotiation, Corporate Benefits, Open Enrollment, HRIS, Customer Service, FSA, Journalism, HIPAA, OFCCP, Interviewing, EEO, Offer Letters, Onboarding, Talent Acquisition, Background Checks, Microsoft Office, Job Posting, Outlook, Word, Excel, PowerPoint, Microsoft Word, Microsoft Excel, global benefit..., Benefits Design, Employee Benefits, Group Term Life Policies, RFP Design, RFP Generation, Latin American culture, Business Case Design, Mergers & Acquisitions, Interviews, Strategy, Job Scanning, Human Resources, Management, Recruiting, Communication
Education
University of Nebraska at Omaha 2003 — 2006
BA, Journalism
Hanesbrands Inc. April 2013 - Present
TeleTech July 2011 - April 2013
Mi Casa January 2010 - May 2012
CH2M HILL August 2009 - July 2011
CH2M HILL October 2008 - August 2009
Policy Studies May 2008 - August 2008
Skills
Benefits Administration, Wellness Initiatives, Benefits Communication, Plan Implementation, Spanish, Benefits Negotiation, Corporate Benefits, Open Enrollment, HRIS, Customer Service, FSA, Journalism, HIPAA, OFCCP, Interviewing, EEO, Offer Letters, Onboarding, Talent Acquisition, Background Checks, Microsoft Office, Job Posting, Outlook, Word, Excel, PowerPoint, Microsoft Word, Microsoft Excel, global benefit..., Benefits Design, Employee Benefits, Group Term Life Policies, RFP Design, RFP Generation, Latin American culture, Business Case Design, Mergers & Acquisitions, Interviews, Strategy, Job Scanning, Human Resources, Management, Recruiting, Communication
Education
University of Nebraska at Omaha 2003 — 2006
BA, Journalism
Anthony Thurston Anthony Thurston's TeleTech Experience 2012 - 2013
Job Customer service representative /computer technology
Industry Banking
Experience
Warren Federal Credit Union September 2014 - Present
TeleTech 2012 - 2013
Skills
Call Centers, Customer Service, Customer Experience, Technical Support, Time Management, Troubleshooting, Customer Satisfaction
Education
University of Phoenix 2013 — 2015
Bachelor's degree, Information Technology
University of Phoenix 2009 — 2011
Associate of Science (A.S.), Computer and Information Sciences and Support Services
East high school 1993 — 1996
High school diploma, General Studies
Warren Federal Credit Union September 2014 - Present
TeleTech 2012 - 2013
Skills
Call Centers, Customer Service, Customer Experience, Technical Support, Time Management, Troubleshooting, Customer Satisfaction
Education
University of Phoenix 2013 — 2015
Bachelor's degree, Information Technology
University of Phoenix 2009 — 2011
Associate of Science (A.S.), Computer and Information Sciences and Support Services
East high school 1993 — 1996
High school diploma, General Studies
Neri Dora Diaz Neri Dora Diaz's TeleTech Experience May 2013 - Present
Job Human Capital Manager
Industry Human Resources
Experience
Teletech May 2013 - Present
Skills
Taleo, Applicant Tracking..., Behavioral Interviewing, Talent Acquisition, Onboarding, Technical Recruiting, Workforce Planning, HRIS, Talent Management, New Hire Orientations, Deferred Compensation, Employee Engagement, Employee Relations, Benefits Administration, Recruiting, Performance Management, Sourcing, Human Resources, Call Center, Metrics, Training, Temporary Placement, Organizational..., Call Centers, Leadership, Change Management
Education
University of Phoenix 2009 — 2015
Bachelor of Science (B.S.), Human Resources Management
Valley High School 1995 — 1999
High School Diploma, General
Teletech May 2013 - Present
Skills
Taleo, Applicant Tracking..., Behavioral Interviewing, Talent Acquisition, Onboarding, Technical Recruiting, Workforce Planning, HRIS, Talent Management, New Hire Orientations, Deferred Compensation, Employee Engagement, Employee Relations, Benefits Administration, Recruiting, Performance Management, Sourcing, Human Resources, Call Center, Metrics, Training, Temporary Placement, Organizational..., Call Centers, Leadership, Change Management
Education
University of Phoenix 2009 — 2015
Bachelor of Science (B.S.), Human Resources Management
Valley High School 1995 — 1999
High School Diploma, General
Angie Honeyfield Angie Honeyfield's TeleTech Experience February 2004 - June 2006
Job Freelance marketing and communications consultant, specializing in product education.
Industry Outsourcing/Offshoring
Experience
Honeyfield Solutions December 2010 - Present
Canon, Inc. July 2006 - September 2010
TeleTech February 2004 - June 2006
I & A Research February 2002 - May 2004
Skills
Workforce Management, BPO, Outsourcing, Call Centers, Customer Satisfaction, Customer Experience, Customer Service, Team Management, Service Delivery, Contact Centers
Education
University of Phoenix 2001 — 2004
Bachelor's degree, Marketing
Honeyfield Solutions December 2010 - Present
Canon, Inc. July 2006 - September 2010
TeleTech February 2004 - June 2006
I & A Research February 2002 - May 2004
Skills
Workforce Management, BPO, Outsourcing, Call Centers, Customer Satisfaction, Customer Experience, Customer Service, Team Management, Service Delivery, Contact Centers
Education
University of Phoenix 2001 — 2004
Bachelor's degree, Marketing
Julie Hanebrink Julie Hanebrink's TeleTech Experience October 2013 - Present
Job Technical Support at TeleTech
Industry Telecommunications
Experience
TeleTech October 2013 - Present
Skills
English, Teaching English as a..., Microsoft Office, Teaching, Public Speaking, Curriculum Design
Education
University of Northern Colorado 2009 — 2013
Bachelor of Arts (BA), English Language and Literature, General
TeleTech October 2013 - Present
Skills
English, Teaching English as a..., Microsoft Office, Teaching, Public Speaking, Curriculum Design
Education
University of Northern Colorado 2009 — 2013
Bachelor of Arts (BA), English Language and Literature, General
Vickie Bredstrand Vickie Bredstrand's TeleTech Experience February 2015 - Present
Job Customer Service Associate at TeleTech
Industry Banking
Experience
TeleTech February 2015 - Present
Heritage Place December 2010 - November 2014
Heritage Place SNF July 1993 - December 2010
Skills
Elder Care, Case Management, Community Outreach, Social Services, Healthcare, Mental Health, Public Speaking
Education
The University of Montana 1977 — 1980
Spanish and Russian Language
Flathead High School, Kalispell Mt 1970 — 1974
TeleTech February 2015 - Present
Heritage Place December 2010 - November 2014
Heritage Place SNF July 1993 - December 2010
Skills
Elder Care, Case Management, Community Outreach, Social Services, Healthcare, Mental Health, Public Speaking
Education
The University of Montana 1977 — 1980
Spanish and Russian Language
Flathead High School, Kalispell Mt 1970 — 1974
Lucy Calhoun Lucy Calhoun's TeleTech Experience November 2013 - Present
Job Customer Care Associate at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech November 2013 - Present
Bullseye May 2013 - November 2013
Education
University of Phoenix 2012 — 2014
Associate's degree, Business Foundations
Mansfield Missouri High School
TeleTech November 2013 - Present
Bullseye May 2013 - November 2013
Education
University of Phoenix 2012 — 2014
Associate's degree, Business Foundations
Mansfield Missouri High School
Kimberly Sydnor Kimberly Sydnor's TeleTech Experience May 2009 - January 2011
Job Client Services Manager, TriNet
Industry Human Resources
Experience
TriNet February 2014 - Present
Yapstone July 2012 - January 2014
Solar Universe July 2011 - 2012
TeleTech May 2009 - January 2011
Washington Mutual April 2008 - March 2009
CSAA January 1998 - March 2008
Skills
Call Center, Workforce Management, Team Building, Customer Satisfaction, Customer Experience, Cross-functional Team..., Call Centers, Performance Management, Salesforce.com, CRM, Customer Service
Education
University of Nevada-Reno
TriNet February 2014 - Present
Yapstone July 2012 - January 2014
Solar Universe July 2011 - 2012
TeleTech May 2009 - January 2011
Washington Mutual April 2008 - March 2009
CSAA January 1998 - March 2008
Skills
Call Center, Workforce Management, Team Building, Customer Satisfaction, Customer Experience, Cross-functional Team..., Call Centers, Performance Management, Salesforce.com, CRM, Customer Service
Education
University of Nevada-Reno
Tracy Angel Tracy Angel's TeleTech Experience July 2015 - Present
Job Financial Analyst at TeleTech
Industry Information Technology and Services
Experience
TeleTech July 2015 - Present
TeleTech September 2012 - July 2015
Pella Corporation September 2010 - September 2012
Pella Corporation July 2005 - September 2010
Kraft Foods Group April 2003 - July 2005
Kraft Foods Group July 2002 - April 2003
Kraft Foods Group July 1998 - July 2002
Skills
Sales Analysis, Accounting, Invoicing, Logistics, Customer Service, Office Administration, Human Resources, Accounts Payable, Time Management
Education
University of Phoenix
Bachelor of Science (B.S.), Management
TeleTech July 2015 - Present
TeleTech September 2012 - July 2015
Pella Corporation September 2010 - September 2012
Pella Corporation July 2005 - September 2010
Kraft Foods Group April 2003 - July 2005
Kraft Foods Group July 2002 - April 2003
Kraft Foods Group July 1998 - July 2002
Skills
Sales Analysis, Accounting, Invoicing, Logistics, Customer Service, Office Administration, Human Resources, Accounts Payable, Time Management
Education
University of Phoenix
Bachelor of Science (B.S.), Management
Gabriel Christie Gabriel Christie's TeleTech Experience June 2012 - October 2012
Job Adaptive Technology Coordinator at University of Northern Colorado
Industry Higher Education
Experience
University of Northern Colorado December 2014 - Present
University of Northern Colorado January 2013 - December 2014
TeleTech June 2012 - October 2012
University of Northern Colorado Alumni Association January 2012 - May 2012
College Works Painting February 2011 - July 2011
J.R. Butler, Inc. July 2009 - May 2010
Colorado Housing and Finance Authority July 2007 - May 2009
Skills
Public Speaking, Project Management, Microsoft Office, Data Entry, CSS, HTML Scripting, Python, Social Media, ABBYY FineReader, Marketing, Troubleshooting, Microsoft Word, Customer Service, Non-profits, History, Research, Nonprofits, Event Planning
Education
University of Northern Colorado 2010 — 2014
Bachelor of Arts, History
Arrupe Jesuit High School 2006 — 2010
High School Diploma, 2010
University of Northern Colorado December 2014 - Present
University of Northern Colorado January 2013 - December 2014
TeleTech June 2012 - October 2012
University of Northern Colorado Alumni Association January 2012 - May 2012
College Works Painting February 2011 - July 2011
J.R. Butler, Inc. July 2009 - May 2010
Colorado Housing and Finance Authority July 2007 - May 2009
Skills
Public Speaking, Project Management, Microsoft Office, Data Entry, CSS, HTML Scripting, Python, Social Media, ABBYY FineReader, Marketing, Troubleshooting, Microsoft Word, Customer Service, Non-profits, History, Research, Nonprofits, Event Planning
Education
University of Northern Colorado 2010 — 2014
Bachelor of Arts, History
Arrupe Jesuit High School 2006 — 2010
High School Diploma, 2010
K. Spaulding K. Spaulding's TeleTech Experience November 2012 - April 2013
Job NE IP Cust Serv & Problem Res Rep II at Convergys
Industry Consumer Services
Experience
Convergys May 2013 - Present
TeleTech November 2012 - April 2013
West Corporation September 2012 - March 2013
Happy Faces April 2010 - March 2012
Convergys December 2006 - May 2008
PRC, LLC August 2002 - October 2005
Skills
Type 45 wpm, Microsoft Office, Microsoft Works, Microsoft Windows 98, Microsoft Office 2003, Data Entry, Call Center, Outlook Express, Excel, Internet, Customer Service, Cashiering, Organizing, PowerPoint, Research, Retail, Problem Solving, Telecommunications, Teamwork, Call Centers
Education
University of Phoenix 2010 — 2016
Healthcare Admin, Healthcare Admin
American Sr High 1994 — 1998
Academic, Academic, 2.5
Convergys May 2013 - Present
TeleTech November 2012 - April 2013
West Corporation September 2012 - March 2013
Happy Faces April 2010 - March 2012
Convergys December 2006 - May 2008
PRC, LLC August 2002 - October 2005
Skills
Type 45 wpm, Microsoft Office, Microsoft Works, Microsoft Windows 98, Microsoft Office 2003, Data Entry, Call Center, Outlook Express, Excel, Internet, Customer Service, Cashiering, Organizing, PowerPoint, Research, Retail, Problem Solving, Telecommunications, Teamwork, Call Centers
Education
University of Phoenix 2010 — 2016
Healthcare Admin, Healthcare Admin
American Sr High 1994 — 1998
Academic, Academic, 2.5
David Grove David Grove's TeleTech Experience August 2012 - March 2015
Job Director of IT, @Home Solutions at TeleTech
Industry Information Technology and Services
Experience
Check Point Software Technologies, Ltd. March 2015 - Present
TeleTech August 2012 - March 2015
TeleTech January 2011 - August 2012
TeleTech September 2007 - December 2010
Alpine Access January 2001 - July 2007
XCare.net March 2000 - January 2001
Kroenke Sports Enterprises April 1999 - March 2000
Walrus Watch & Clock January 1997 - March 1999
JWT December 1988 - January 1997
Skills
Process Development, IT Service Management, Call Center, BPO, VDI Implementation, ITIL, Cloud Computing, Offshoring, Work from Home..., Technology, Outsourcing, VDI, Vendor Management, Service Delivery, Technical Support, IT Management, Professional Services, Software Development, Business Process, Management, Infrastructure, Data Center, Servers, Strategy, Integration, Process Improvement, Leadership, Call Centers, Change Management, Program Management, CRM, Team Management, Enterprise Software, VMware, Customer Satisfaction, Process Simulation, Incident Management, IT Operations, Talent Acquisition, Disaster Recovery, Training, Telecommunications, Security, SaaS, IT Strategy, Business Process..., Storage, Enterprise Architecture, System Deployment, Virtualization
Education
University of Phoenix 2005 — 2008
Bachelor's degree, Business Management
Art Institue of Colorado 1986 — 1988
Associates in Visual Communications, Advertising and Design
Check Point Software Technologies, Ltd. March 2015 - Present
TeleTech August 2012 - March 2015
TeleTech January 2011 - August 2012
TeleTech September 2007 - December 2010
Alpine Access January 2001 - July 2007
XCare.net March 2000 - January 2001
Kroenke Sports Enterprises April 1999 - March 2000
Walrus Watch & Clock January 1997 - March 1999
JWT December 1988 - January 1997
Skills
Process Development, IT Service Management, Call Center, BPO, VDI Implementation, ITIL, Cloud Computing, Offshoring, Work from Home..., Technology, Outsourcing, VDI, Vendor Management, Service Delivery, Technical Support, IT Management, Professional Services, Software Development, Business Process, Management, Infrastructure, Data Center, Servers, Strategy, Integration, Process Improvement, Leadership, Call Centers, Change Management, Program Management, CRM, Team Management, Enterprise Software, VMware, Customer Satisfaction, Process Simulation, Incident Management, IT Operations, Talent Acquisition, Disaster Recovery, Training, Telecommunications, Security, SaaS, IT Strategy, Business Process..., Storage, Enterprise Architecture, System Deployment, Virtualization
Education
University of Phoenix 2005 — 2008
Bachelor's degree, Business Management
Art Institue of Colorado 1986 — 1988
Associates in Visual Communications, Advertising and Design
Shanna (Shanna Laub) Stogsdill Shanna (Shanna Laub) Stogsdill's TeleTech Experience July 2012 - September 2012
Job at
Industry Writing and Editing
Experience
Adams County Sheriff Office February 2015 - Present
Whistle and Drum January 2013 - Present
Guild Marketing, LLC January 2013 - May 2013
Harbor Freight Tools September 2012 - January 2013
TeleTech July 2012 - September 2012
Off-Topic Media LLC July 2011 - June 2012
e-Marketing Partner July 2011 - June 2012
Madwire Media August 2011 - October 2011
Harbor Freight Tools September 2008 - January 2011
Ireland Stapleton Pryor & Pascoe, PC May 2008 - August 2008
Skills
Writing Skills, MS Office Suite, Quickbooks, Blogging, WordPress, SEO, Web Content, Customer Service, Blogger, PowerPoint, Facebook
Education
University of Northern Colorado 2006 — 2011
BS, English
Adams County Sheriff Office February 2015 - Present
Whistle and Drum January 2013 - Present
Guild Marketing, LLC January 2013 - May 2013
Harbor Freight Tools September 2012 - January 2013
TeleTech July 2012 - September 2012
Off-Topic Media LLC July 2011 - June 2012
e-Marketing Partner July 2011 - June 2012
Madwire Media August 2011 - October 2011
Harbor Freight Tools September 2008 - January 2011
Ireland Stapleton Pryor & Pascoe, PC May 2008 - August 2008
Skills
Writing Skills, MS Office Suite, Quickbooks, Blogging, WordPress, SEO, Web Content, Customer Service, Blogger, PowerPoint, Facebook
Education
University of Northern Colorado 2006 — 2011
BS, English
Tina Tornero Tina Tornero's TeleTech Experience November 2012 - October 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
TeleTech November 2012 - October 2014
DISH Digital June 2003 - August 2008
Skills
Call Centers, BPO, Workforce Management, Outsourcing, Customer Experience, Service Delivery, Customer Satisfaction, Contact Centers, Vendor Management, Technical Support, Process Improvement, Performance Management, Sla, Customer Service, Team Management
Education
University of Phoenix 2006 — 2009
Associate's degree, Business Administration and Management, General, A
University of Phoenix
Associates Business Management, Business Administration and Management, General
TeleTech November 2012 - October 2014
DISH Digital June 2003 - August 2008
Skills
Call Centers, BPO, Workforce Management, Outsourcing, Customer Experience, Service Delivery, Customer Satisfaction, Contact Centers, Vendor Management, Technical Support, Process Improvement, Performance Management, Sla, Customer Service, Team Management
Education
University of Phoenix 2006 — 2009
Associate's degree, Business Administration and Management, General, A
University of Phoenix
Associates Business Management, Business Administration and Management, General
Missy McCain Missy McCain's TeleTech Experience November 2004 - October 2005
Job Customer Service Management
Industry Leisure, Travel & Tourism
Experience
Booking.com April 2013 - Present
Tempus Resorts International October 2008 - October 2011
Westgate Resorts October 2005 - October 2008
Teletech November 2004 - October 2005
Adelphia Communications March 2004 - November 2004
Consumer and Travel Agency November 1993 - March 2004
Skills
Call Center, Recruiting, Training, Management, Call Centers, Leadership, Change Management, Coaching, Customer Retention, Customer Satisfaction, Human Resources, Process Improvement, Program Management, Sales, Sales Operations, Strategic Planning, Quality Assurance, Customer Service, Hiring, Employee Training, Employee Relations, Performance Management, Team Building, Team Leadership, Leadership Development, Hospitality, Payroll, Customer Experience
Education
University of Phoenix
B.A, Business Management
Booking.com April 2013 - Present
Tempus Resorts International October 2008 - October 2011
Westgate Resorts October 2005 - October 2008
Teletech November 2004 - October 2005
Adelphia Communications March 2004 - November 2004
Consumer and Travel Agency November 1993 - March 2004
Skills
Call Center, Recruiting, Training, Management, Call Centers, Leadership, Change Management, Coaching, Customer Retention, Customer Satisfaction, Human Resources, Process Improvement, Program Management, Sales, Sales Operations, Strategic Planning, Quality Assurance, Customer Service, Hiring, Employee Training, Employee Relations, Performance Management, Team Building, Team Leadership, Leadership Development, Hospitality, Payroll, Customer Experience
Education
University of Phoenix
B.A, Business Management
Jen Stamper Jen Stamper's TeleTech Experience 2010 - Present
Job Tupperware Consultant and Customer Serv Rep
Industry Banking
Experience
TeleTech 2010 - Present
Self-employed 2007 - Present
Marten Transport 2004 - 2007
PacifiCare Health Systems 1991 - 1999
KTVQ 1980 - 1988
Skills
Team Building, Process Improvement, Call Centers, Customer Service, Microsoft Office, Account Management, Product Development
Education
Eastern Montana College Billings, Montana
Business Administration and Management, General
UNLV
TeleTech 2010 - Present
Self-employed 2007 - Present
Marten Transport 2004 - 2007
PacifiCare Health Systems 1991 - 1999
KTVQ 1980 - 1988
Skills
Team Building, Process Improvement, Call Centers, Customer Service, Microsoft Office, Account Management, Product Development
Education
Eastern Montana College Billings, Montana
Business Administration and Management, General
UNLV
Lakisha Freeman Lakisha Freeman's TeleTech Experience 2007 - 2008
Job IT & Customer Service Account Manager
Industry Information Technology and Services
Experience
APAC Customer Services August 2010 - March 2011
APAC Customer Services 2010 - 2011
TeleTech 2007 - 2008
Pizza Hut 2004 - 2005
United States Air Force 2002 - 2004
Skills
Account Management, World Class Customer..., Networking Software, Management, Training, Call Centers, Networking, Time Management, Customer Service, Access, Quality Assurance, Inventory Management, Technical Support, Social Networking, Wireless, Process Scheduler, Selling, Invoicing, Research, Customer Experience, Customer Satisfaction, Customer Retention, CRM, Outsourcing
Education
University of Phoenix 2011 — 2013
Associate of Science (A.S.), Information Technology
University of North Carolina at Greensboro 2000 — 2001
Psychology
Needham B. Broughton High School 1996 — 2000
Presidential Honors Degrees, 3.8
APAC Customer Services August 2010 - March 2011
APAC Customer Services 2010 - 2011
TeleTech 2007 - 2008
Pizza Hut 2004 - 2005
United States Air Force 2002 - 2004
Skills
Account Management, World Class Customer..., Networking Software, Management, Training, Call Centers, Networking, Time Management, Customer Service, Access, Quality Assurance, Inventory Management, Technical Support, Social Networking, Wireless, Process Scheduler, Selling, Invoicing, Research, Customer Experience, Customer Satisfaction, Customer Retention, CRM, Outsourcing
Education
University of Phoenix 2011 — 2013
Associate of Science (A.S.), Information Technology
University of North Carolina at Greensboro 2000 — 2001
Psychology
Needham B. Broughton High School 1996 — 2000
Presidential Honors Degrees, 3.8
Jason Erbe Jason Erbe's TeleTech Experience July 1997 - February 1998
Job Systems Administrator at Product Development Corporation
Industry Logistics and Supply Chain
Experience
Product Development Corporation June 2008 - Present
Disaboom Inc July 2007 - June 2008
Denver, CO January 2007 - July 2007
RamQuest Software Inc May 2006 - December 2006
Solutions in Software June 2005 - May 2006
Perot Systems February 2005 - May 2005
Computer Network Services July 1996 - November 1998
TeleTech July 1997 - February 1998
TeleTech July 1996 - July 1997
Skills
IIS, Microsoft Exchange, IT Strategy, IT Management, Information Security, Cloud Computing, Cisco Technologies, F5 BigIP, KBOX, Sonicwall, Microsoft Servers, Wireless Networking, WAN, VMware Infrastructure, Active Directory, Analytics, PCI DSS, Network Engineering, Dell KACE, Dell OpenManage, Storage Area Networks, Network Security, Group Policy, Troubleshooting, Blackberry Enterprise..., Business Process, Microsoft SQL Server, VPN, SAN, Software Documentation, Windows Server, Firewalls, Powershell, Network Administration, Security, Windows, Servers
Education
University of Northern Colorado
Product Development Corporation June 2008 - Present
Disaboom Inc July 2007 - June 2008
Denver, CO January 2007 - July 2007
RamQuest Software Inc May 2006 - December 2006
Solutions in Software June 2005 - May 2006
Perot Systems February 2005 - May 2005
Computer Network Services July 1996 - November 1998
TeleTech July 1997 - February 1998
TeleTech July 1996 - July 1997
Skills
IIS, Microsoft Exchange, IT Strategy, IT Management, Information Security, Cloud Computing, Cisco Technologies, F5 BigIP, KBOX, Sonicwall, Microsoft Servers, Wireless Networking, WAN, VMware Infrastructure, Active Directory, Analytics, PCI DSS, Network Engineering, Dell KACE, Dell OpenManage, Storage Area Networks, Network Security, Group Policy, Troubleshooting, Blackberry Enterprise..., Business Process, Microsoft SQL Server, VPN, SAN, Software Documentation, Windows Server, Firewalls, Powershell, Network Administration, Security, Windows, Servers
Education
University of Northern Colorado
Emanuel Stephens Emanuel Stephens's TeleTech Experience January 2006 - June 2006
Job In Search of a Career in IT and/ or Transportation
Industry Information Services
Experience
Swift Transportation July 2012 - Present
Schneider National January 2012 - June 2012
Logista Solutions August 2010 - January 2012
United States Census Bureau April 2010 - August 2010
Old Navy October 2009 - July 2010
VITA January 2010 - April 2010
UAB Health Systems April 2009 - July 2009
Best Buy July 2008 - July 2009
Teletech January 2006 - June 2006
Skills
Networking, Troubleshooting, Microsoft Office, Customer Service, Network Administration, Recruiting, Internet Recruiting, Human Resources
Education
University of Phoenix-Southern California Campus 2012 — 2013
MBA, Human Resource Management
Miles College 2004 — 2010
Bachelor's, Accounting
Miles College 2004 — 2009
Bachelor's, Management Info Systems
Swift Transportation July 2012 - Present
Schneider National January 2012 - June 2012
Logista Solutions August 2010 - January 2012
United States Census Bureau April 2010 - August 2010
Old Navy October 2009 - July 2010
VITA January 2010 - April 2010
UAB Health Systems April 2009 - July 2009
Best Buy July 2008 - July 2009
Teletech January 2006 - June 2006
Skills
Networking, Troubleshooting, Microsoft Office, Customer Service, Network Administration, Recruiting, Internet Recruiting, Human Resources
Education
University of Phoenix-Southern California Campus 2012 — 2013
MBA, Human Resource Management
Miles College 2004 — 2010
Bachelor's, Accounting
Miles College 2004 — 2009
Bachelor's, Management Info Systems
Bobby Dawson Bobby Dawson's TeleTech Experience December 2011 - January 2012
Job CE 1, Cust Exp Rep (Repair) at Comcast
Industry Information Technology and Services
Experience
Comcast April 2015 - Present
Community Education Centers July 2014 - April 2015
Suddenlink Communications September 2013 - May 2014
Highmark July 2013 - September 2013
Suddenlink Communications June 2012 - July 2013
McDonald's Corporation February 2012 - March 2012
TeleTech December 2011 - January 2012
Walmart November 2011 - November 2011
JetStream Ground Services May 2011 - June 2011
Ohio Valley College of Technology January 2011 - April 2011
Skills
Computer Repair, Microsoft Office, Computer Hardware, System Building, Troubleshooting, Windows, Word, Excel, PowerPoint, Microsoft Word, Servers, Microsoft Excel, Technical Support, Billing Systems, Software Documentation, System Administration, Data Entry, Customer Service, Outlook, Mac, Networking, Management, Customer Satisfaction, Access, Teamwork, Social Networking, Databases, System Deployment, Time Management, Information Technology, Windows 7, Visio, Call Centers, Lotus Notes, XP
Education
University of Phoenix 2011 — 2013
Bachelor of Science, Criminal Justice Administration
Ohio Valley College of Technology 2009 — 2011
AAB, Computer Hardware and AAB in Computer Software
Comcast April 2015 - Present
Community Education Centers July 2014 - April 2015
Suddenlink Communications September 2013 - May 2014
Highmark July 2013 - September 2013
Suddenlink Communications June 2012 - July 2013
McDonald's Corporation February 2012 - March 2012
TeleTech December 2011 - January 2012
Walmart November 2011 - November 2011
JetStream Ground Services May 2011 - June 2011
Ohio Valley College of Technology January 2011 - April 2011
Skills
Computer Repair, Microsoft Office, Computer Hardware, System Building, Troubleshooting, Windows, Word, Excel, PowerPoint, Microsoft Word, Servers, Microsoft Excel, Technical Support, Billing Systems, Software Documentation, System Administration, Data Entry, Customer Service, Outlook, Mac, Networking, Management, Customer Satisfaction, Access, Teamwork, Social Networking, Databases, System Deployment, Time Management, Information Technology, Windows 7, Visio, Call Centers, Lotus Notes, XP
Education
University of Phoenix 2011 — 2013
Bachelor of Science, Criminal Justice Administration
Ohio Valley College of Technology 2009 — 2011
AAB, Computer Hardware and AAB in Computer Software
Juan Benavidez Juan Benavidez's TeleTech Experience I/O PsychologistSociety for Industrial and Organizational Psychology
Job Senior Manager at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech I/O PsychologistSociety for Industrial and Organizational Psychology
Society for Industrial and Organizational Psychology (SIOP) 2005 - 2015
Society for Industrial and Organizational Psychology (SIOP) 2005 - 2015
Society for Industrial and Organizational Psychology (SIOP) 2005 - 2015
Bexar County Planning and Resource Management August 2006 - December 2007
Skills
Job Analysis, Onboarding, Performance Management, Talent Management, Employee Engagement, Employee Relations, BPO, Deferred Compensation, HRIS, Organizational..., Organizational Design, Applicant Tracking..., Recruiting, Personnel Management, Workforce Planning, Talent Acquisition, Succession Planning, Assessment Center, Taleo, HR Transformation, Benefits Administration
Education
University of Oklahoma 2000 — 2006
psychology, industrial
Mustang High School
Mustang High School
University of Oklahoma
PhD, Industrial/Organizational Psychology
TeleTech I/O PsychologistSociety for Industrial and Organizational Psychology
Society for Industrial and Organizational Psychology (SIOP) 2005 - 2015
Society for Industrial and Organizational Psychology (SIOP) 2005 - 2015
Society for Industrial and Organizational Psychology (SIOP) 2005 - 2015
Bexar County Planning and Resource Management August 2006 - December 2007
Skills
Job Analysis, Onboarding, Performance Management, Talent Management, Employee Engagement, Employee Relations, BPO, Deferred Compensation, HRIS, Organizational..., Organizational Design, Applicant Tracking..., Recruiting, Personnel Management, Workforce Planning, Talent Acquisition, Succession Planning, Assessment Center, Taleo, HR Transformation, Benefits Administration
Education
University of Oklahoma 2000 — 2006
psychology, industrial
Mustang High School
Mustang High School
University of Oklahoma
PhD, Industrial/Organizational Psychology
Rick B Herman's TeleTech Experience December 2013 - April 2014
Job IT Technician
Industry Information Technology and Services
Experience
KBI Biopharma October 2014 - Present
TeleTech December 2013 - April 2014
Select Energy Services 2011 - May 2013
OnSite-GPS February 2010 - May 2011
Apollo Group 2005 - 2009
Skills
Networking, Customer Service, Human Resources, Entrepreneurship, Project Management, SharePoint, Troubleshooting, Team Leadership, Security, System Administration, Team Building, Process Improvement, Cisco Technologies, Leadership, Microsoft Office, Strategic Planning, Training
Education
University of Phoenix 2000 — 2003
BSB/EB, Business, Electronic Business
KBI Biopharma October 2014 - Present
TeleTech December 2013 - April 2014
Select Energy Services 2011 - May 2013
OnSite-GPS February 2010 - May 2011
Apollo Group 2005 - 2009
Skills
Networking, Customer Service, Human Resources, Entrepreneurship, Project Management, SharePoint, Troubleshooting, Team Leadership, Security, System Administration, Team Building, Process Improvement, Cisco Technologies, Leadership, Microsoft Office, Strategic Planning, Training
Education
University of Phoenix 2000 — 2003
BSB/EB, Business, Electronic Business
Faye Victora Faye Victora's TeleTech Experience November 1999 - February 2002
Job Vice President, Customer Service at Apria Healthcare
Industry Outsourcing/Offshoring
Experience
Apria Healthcare January 2014 - Present
APAC Customer Services March 2013 - January 2014
Sykes October 2010 - August 2012
StarTek, Inc. May 2007 - November 2010
ACS Livebridge October 2004 - April 2007
TeleTech November 1999 - February 2002
Sprint Telecommunications July 1997 - November 1999
Skills
Contract Negotiation, Call Center, Quality Assurance, CRM, Process Improvement, Operations Management, Outsourcing, Management Development, Cross-functional Team..., Workforce Management, BPO, Call Centers, Management, Vendor Management, Training, Leadership, Inbound Marketing, Program Management, Employee Engagement, Performance Management, Employee Relations, Coaching, Customer Satisfaction, Customer Experience, Lead Generation, Customer Service, Telecommunications, Account Management, Sales Operations, Sales, Business Process, Customer Retention, Strategic Planning, Contact Centers, Software Documentation, Team Management, Call Center Development, Offshoring, Executive Management, Recruiting
Education
University of Oklahoma
Apria Healthcare January 2014 - Present
APAC Customer Services March 2013 - January 2014
Sykes October 2010 - August 2012
StarTek, Inc. May 2007 - November 2010
ACS Livebridge October 2004 - April 2007
TeleTech November 1999 - February 2002
Sprint Telecommunications July 1997 - November 1999
Skills
Contract Negotiation, Call Center, Quality Assurance, CRM, Process Improvement, Operations Management, Outsourcing, Management Development, Cross-functional Team..., Workforce Management, BPO, Call Centers, Management, Vendor Management, Training, Leadership, Inbound Marketing, Program Management, Employee Engagement, Performance Management, Employee Relations, Coaching, Customer Satisfaction, Customer Experience, Lead Generation, Customer Service, Telecommunications, Account Management, Sales Operations, Sales, Business Process, Customer Retention, Strategic Planning, Contact Centers, Software Documentation, Team Management, Call Center Development, Offshoring, Executive Management, Recruiting
Education
University of Oklahoma
Fay Ann Rutherford's TeleTech Experience February 2010 - Present
Job Strategic Marketing Research l Competitive Intelligence l Trends & Opportunities for Customer Experience Strategy
Industry Outsourcing/Offshoring
Experience
TeleTech February 2010 - Present
Telcordia Technologies August 1995 - June 2009
USWEST January 1982 - August 1995
Skills
Strategic Marketing, Marketing Research, Competitive Intelligence, Customer Experience, Digital Marketing, Database Marketing, Emerging Trends, New Product Development, Product Management, Telecommunications, Business Consulting, Product Innovation, New Product Ideation, Market Opportunity..., Marketing Strategy, Management Consulting, Product Development, BPO, Market Trends & Analysis, Integrated Marketing, Outsourcing, Product Marketing, Market Analysis, Business Development, Lead Generation, Program Management, Leadership, Marketing, Strategic Planning, Analysis, Sales, CRM, Strategic Partnerships, Analytics, Strategy, Competitive Analysis, Cross-functional Team...
Education
University of Phoenix 1984 — 1989
MBA, Marketing
University of Nebraska-Lincoln 1974 — 1977
BS, Criminal Justice
TeleTech February 2010 - Present
Telcordia Technologies August 1995 - June 2009
USWEST January 1982 - August 1995
Skills
Strategic Marketing, Marketing Research, Competitive Intelligence, Customer Experience, Digital Marketing, Database Marketing, Emerging Trends, New Product Development, Product Management, Telecommunications, Business Consulting, Product Innovation, New Product Ideation, Market Opportunity..., Marketing Strategy, Management Consulting, Product Development, BPO, Market Trends & Analysis, Integrated Marketing, Outsourcing, Product Marketing, Market Analysis, Business Development, Lead Generation, Program Management, Leadership, Marketing, Strategic Planning, Analysis, Sales, CRM, Strategic Partnerships, Analytics, Strategy, Competitive Analysis, Cross-functional Team...
Education
University of Phoenix 1984 — 1989
MBA, Marketing
University of Nebraska-Lincoln 1974 — 1977
BS, Criminal Justice
Zachary Wolfe's TeleTech Experience April 2005 - July 2009
Job Customer Service at Gabriel Brothers
Industry Retail
Experience
Gabriel Brothers October 2012 - Present
United Talent Staffing July 2012 - October 2012
First Energy Corp February 2012 - July 2012
Cintas Document Management January 2011 - February 2012
Valley Health Care Systems November 2009 - January 2011
Teletech April 2005 - July 2009
Bulldog Wireless May 2004 - April 2005
Skills
Customer Service..., Customer Service, Customer Satisfaction, Customer Support, Customer Retention, Call Centers, Call Center Development, Call Center..., Workforce Management, Document Management, Rewards Programs, Banking, Sales Management, Sales, Sales Process, Employee Training, Training Delivery, Service Delivery, Service Management, Microsoft Excel, Microsoft Word, Linux, Windows, Mac OS, Cisco Call Manager, TCP/IP protocols, IEX, Kronos Timekeeping, IEX Total View, Change Management, Project Coordination, Project Management, Data Entry, Data Warehousing, Data Management, CDL, Notary Public, New Hire Orientations, Hiring Practices, Hiring Employees, POS, A+ Certified, CompTIA Network+, Golf Instruction, Golf Club Repair, Golf Management, NCAA Compliance, College Recruiting
Education
University of Phoenix 2005 — 2007
Master of Business Administration (M.B.A.), Information Technology Project Management
West Virginia University Institute of Technology 2002 — 2004
Bachelor of Applied Science (B.A.Sc.), Computer and Information Systems
Gabriel Brothers October 2012 - Present
United Talent Staffing July 2012 - October 2012
First Energy Corp February 2012 - July 2012
Cintas Document Management January 2011 - February 2012
Valley Health Care Systems November 2009 - January 2011
Teletech April 2005 - July 2009
Bulldog Wireless May 2004 - April 2005
Skills
Customer Service..., Customer Service, Customer Satisfaction, Customer Support, Customer Retention, Call Centers, Call Center Development, Call Center..., Workforce Management, Document Management, Rewards Programs, Banking, Sales Management, Sales, Sales Process, Employee Training, Training Delivery, Service Delivery, Service Management, Microsoft Excel, Microsoft Word, Linux, Windows, Mac OS, Cisco Call Manager, TCP/IP protocols, IEX, Kronos Timekeeping, IEX Total View, Change Management, Project Coordination, Project Management, Data Entry, Data Warehousing, Data Management, CDL, Notary Public, New Hire Orientations, Hiring Practices, Hiring Employees, POS, A+ Certified, CompTIA Network+, Golf Instruction, Golf Club Repair, Golf Management, NCAA Compliance, College Recruiting
Education
University of Phoenix 2005 — 2007
Master of Business Administration (M.B.A.), Information Technology Project Management
West Virginia University Institute of Technology 2002 — 2004
Bachelor of Applied Science (B.A.Sc.), Computer and Information Systems
LaQuitha Trusser LaQuitha Trusser's TeleTech Experience October 2006 - August 2007
Job Telecommunications Professional
Industry Telecommunications
Experience
Charter Communications 2012 - Present
Regions Financial Corporation August 2011 - October 2011
Wells Fargo September 2008 - October 2010
AT&T August 2007 - July 2008
TeleTech October 2006 - August 2007
Skills
Customer Service, Contractors, Problem Solving, Administrative..., Sales, Customer Satisfaction, Customer Experience, Technical Support, Dispatching, Workforce Management, Kronos, ADP E-Time, ADP Payroll, Oracle Applications, Outlook, Lotus Notes, CSG, Windows 7, Windows Vista, Microsoft Office, Supervising, Training
Education
Virginia college 2012 — 2014
Associate of Science (A.S.), Medical Office Assistant/Specialist
University of Phoenix-Birmingham Campus 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Charter Communications 2012 - Present
Regions Financial Corporation August 2011 - October 2011
Wells Fargo September 2008 - October 2010
AT&T August 2007 - July 2008
TeleTech October 2006 - August 2007
Skills
Customer Service, Contractors, Problem Solving, Administrative..., Sales, Customer Satisfaction, Customer Experience, Technical Support, Dispatching, Workforce Management, Kronos, ADP E-Time, ADP Payroll, Oracle Applications, Outlook, Lotus Notes, CSG, Windows 7, Windows Vista, Microsoft Office, Supervising, Training
Education
Virginia college 2012 — 2014
Associate of Science (A.S.), Medical Office Assistant/Specialist
University of Phoenix-Birmingham Campus 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Josh Vierzba Josh Vierzba's TeleTech Experience January 2006 - May 2011
Job Account Manager at Complete Practice Solutions
Industry Medical Practice
Experience
Complete Practice Solutions May 2011 - Present
Complete Practice Solutions May 2011 - Present
TeleTech January 2006 - May 2011
Skills
Customer Service, Team Building, Insurance, Account Management, Microsoft Office, Process Improvement, Marketing
Education
The University of Montana 1998 — 2002
Bachelor of Science, Business Administration
Complete Practice Solutions May 2011 - Present
Complete Practice Solutions May 2011 - Present
TeleTech January 2006 - May 2011
Skills
Customer Service, Team Building, Insurance, Account Management, Microsoft Office, Process Improvement, Marketing
Education
The University of Montana 1998 — 2002
Bachelor of Science, Business Administration
Todd E. Ponton Todd E. Ponton's TeleTech Experience March 2007 - June 2007
Job Community Support Specialist 1Generalist at Adams County Government
Industry Financial Services
Experience
Compcepts January 2012 - Present
Adams County Government May 2014 - January 2015
Randstad March 2011 - May 2014
Dish Network November 2007 - November 2011
Teletech March 2007 - June 2007
Greate-West Life & Annuity November 2006 - February 2007
GWFS Equities, Inc.-A Subsidiary of Great-West Life & Annuity Insurance Company August 2001 - November 2006
Great-West Life & Annuity Insurance Company July 1995 - August 2001
Prestigium Video Services June 1994 - July 1995
Reno Gazette-Journal March 1989 - July 1995
Skills
Microsoft Office, Administration, Excel, Documentation, XP, Databases, Troubleshooting, Windows, Word, Problem Solving, Access, Visio, PowerPoint, Business Analysis, Process Improvement, Computer Hardware, Database Administration, Analysis, Supervisory Skills, Business Process..., Project Planning, Research, Data Analysis, Hiring, Self-employment, Software Documentation, Microsoft Word, System Administration, Time Management, Team Building, Recruiting, Microsoft Excel, Outlook, Customer Satisfaction, Team Leadership, SQL, Payroll, Leadership, Technical Support, Call Centers, Vendor Management, Program Management, Project Management, Account Management, Technical Writing, Change Management, Management, Windows Server, SharePoint, Training
Education
Job Opportunities In Nevada (J.O.I.N.) 1988 — 1989
N/A, General Office Procedures
University of Nevada-Reno 1983 — 1984
None, Arts
LeaderQuest
N/A, IT
Compcepts January 2012 - Present
Adams County Government May 2014 - January 2015
Randstad March 2011 - May 2014
Dish Network November 2007 - November 2011
Teletech March 2007 - June 2007
Greate-West Life & Annuity November 2006 - February 2007
GWFS Equities, Inc.-A Subsidiary of Great-West Life & Annuity Insurance Company August 2001 - November 2006
Great-West Life & Annuity Insurance Company July 1995 - August 2001
Prestigium Video Services June 1994 - July 1995
Reno Gazette-Journal March 1989 - July 1995
Skills
Microsoft Office, Administration, Excel, Documentation, XP, Databases, Troubleshooting, Windows, Word, Problem Solving, Access, Visio, PowerPoint, Business Analysis, Process Improvement, Computer Hardware, Database Administration, Analysis, Supervisory Skills, Business Process..., Project Planning, Research, Data Analysis, Hiring, Self-employment, Software Documentation, Microsoft Word, System Administration, Time Management, Team Building, Recruiting, Microsoft Excel, Outlook, Customer Satisfaction, Team Leadership, SQL, Payroll, Leadership, Technical Support, Call Centers, Vendor Management, Program Management, Project Management, Account Management, Technical Writing, Change Management, Management, Windows Server, SharePoint, Training
Education
Job Opportunities In Nevada (J.O.I.N.) 1988 — 1989
N/A, General Office Procedures
University of Nevada-Reno 1983 — 1984
None, Arts
LeaderQuest
N/A, IT
Alyssia Fotenos, PMP Alyssia Fotenos, PMP's TeleTech Experience August 2007 - Present
Job
Industry Human Resources
Experience
TeleTech August 2007 - Present
Ceridian January 2007 - August 2007
Knowledge Factor September 2006 - January 2007
Aerotek October 1999 - April 2006
Skills
Staffing Analysis, Human Resources, Performance Management, Talent Acquisition, Cross-functional Team..., Vendor Management, Recruiting, Training, Shared Services..., Strategy, Change Management, Process Improvement, Leadership, Program Management, Management, Business Analysis, Operations Management, Call Centers, Talent Management, Staffing Services, Sales Operations, Leadership Development, Outsourcing, BPO, Technical Writing, Shared Services, Applicant Tracking..., Project Management, Process Optimization, Contract Management, HRIS, Team Management, Strategic Planning, CRM, Business Process, Certified Project..., Volunteering, Business Process..., Executive Management, Business Process Mapping, Customer Experience, Business Management, Recruitment/Retention, Talent Development, Process Mapping, Contract Review, Sales Support, Volunteer Leadership, Employee Engagement
Education
University of Northern Colorado 1993 — 1997
BA, Sociology Emphasis in Criminal Justice, Magna Cum Laude Graduate
TeleTech August 2007 - Present
Ceridian January 2007 - August 2007
Knowledge Factor September 2006 - January 2007
Aerotek October 1999 - April 2006
Skills
Staffing Analysis, Human Resources, Performance Management, Talent Acquisition, Cross-functional Team..., Vendor Management, Recruiting, Training, Shared Services..., Strategy, Change Management, Process Improvement, Leadership, Program Management, Management, Business Analysis, Operations Management, Call Centers, Talent Management, Staffing Services, Sales Operations, Leadership Development, Outsourcing, BPO, Technical Writing, Shared Services, Applicant Tracking..., Project Management, Process Optimization, Contract Management, HRIS, Team Management, Strategic Planning, CRM, Business Process, Certified Project..., Volunteering, Business Process..., Executive Management, Business Process Mapping, Customer Experience, Business Management, Recruitment/Retention, Talent Development, Process Mapping, Contract Review, Sales Support, Volunteer Leadership, Employee Engagement
Education
University of Northern Colorado 1993 — 1997
BA, Sociology Emphasis in Criminal Justice, Magna Cum Laude Graduate
Kim Adams-Francis Kim Adams-Francis's TeleTech Experience June 2002 - May 2004
Job Freelance Writer, SEO Expert and Social Media Manager
Industry Writing and Editing
Experience
KAF Creations 2005 - Present
Self Employed 1994 - Present
UnitedHealth Group June 2005 - July 2008
Medco June 2004 - June 2005
TeleTech June 2002 - May 2004
KAF Enterprises June 1997 - September 1999
Skills
Small Business, SEO copywriting, Music, Jewelry, Publishing, Publications, Web Content, Creative Writing, Blogging, Newsletters, Books, Copy Editing, Ghostwriting, Proofreading, Freelance Writing, Copywriting, Magazine Articles, Press Releases, Editing, Storytelling, Feature Articles, Fiction Writing, Ebooks, Poetry, Published Author, Non-fiction, Content Management, Editorial, Fact-checking, Social Media, Social Networking, Content Strategy, Publicity, Online Publishing, Content Development, Articles, SEO, Social Media Marketing, Magazines, Short Stories, Content Writing, Facebook, Fiction, Speech Writing, Journalism, WordPress, Web Content Management, Photography, Marketing Copy, Technical Writing
Education
University of Phoenix 2008 — 2010
MA, Adult Education and Training
West Liberty University 1988 — 1994
BA, English and Business Administration
KAF Creations 2005 - Present
Self Employed 1994 - Present
UnitedHealth Group June 2005 - July 2008
Medco June 2004 - June 2005
TeleTech June 2002 - May 2004
KAF Enterprises June 1997 - September 1999
Skills
Small Business, SEO copywriting, Music, Jewelry, Publishing, Publications, Web Content, Creative Writing, Blogging, Newsletters, Books, Copy Editing, Ghostwriting, Proofreading, Freelance Writing, Copywriting, Magazine Articles, Press Releases, Editing, Storytelling, Feature Articles, Fiction Writing, Ebooks, Poetry, Published Author, Non-fiction, Content Management, Editorial, Fact-checking, Social Media, Social Networking, Content Strategy, Publicity, Online Publishing, Content Development, Articles, SEO, Social Media Marketing, Magazines, Short Stories, Content Writing, Facebook, Fiction, Speech Writing, Journalism, WordPress, Web Content Management, Photography, Marketing Copy, Technical Writing
Education
University of Phoenix 2008 — 2010
MA, Adult Education and Training
West Liberty University 1988 — 1994
BA, English and Business Administration
Michele Loseman Michele Loseman's TeleTech Experience March 2013 - August 2013
Job Sales
Industry Automotive
Experience
Lou Fusz Dodge September 2015 - Present
Century Chrysler Dodge Jeep September 2013 - September 2015
TeleTech March 2013 - August 2013
UMB Bank March 2012 - June 2012
Better Business Bureau June 2011 - April 2012
US Bank May 2010 - June 2011
Custom Sewing February 2002 - September 2010
Michele's In-Home Childcare January 1995 - January 2005
Memorial Medical Center 1990 - 1993
Skills
Finance and Banking, Business Development, Customer Service, Banking, Business Planning, Program Management, Insurance, Business Strategy, Sales, Sales Management, Healthcare, Team Building, Marketing, Time Management, Small Business, Teamwork, Microsoft Excel, Retail, Management, Leadership, Strategic Planning
Education
University of Phoenix 2009 — 2014
Bachelor’s Degree, Business Administration and Management, General
Lou Fusz Dodge September 2015 - Present
Century Chrysler Dodge Jeep September 2013 - September 2015
TeleTech March 2013 - August 2013
UMB Bank March 2012 - June 2012
Better Business Bureau June 2011 - April 2012
US Bank May 2010 - June 2011
Custom Sewing February 2002 - September 2010
Michele's In-Home Childcare January 1995 - January 2005
Memorial Medical Center 1990 - 1993
Skills
Finance and Banking, Business Development, Customer Service, Banking, Business Planning, Program Management, Insurance, Business Strategy, Sales, Sales Management, Healthcare, Team Building, Marketing, Time Management, Small Business, Teamwork, Microsoft Excel, Retail, Management, Leadership, Strategic Planning
Education
University of Phoenix 2009 — 2014
Bachelor’s Degree, Business Administration and Management, General
Gerald Stubbs's TeleTech Experience October 2014 - Present
Job Trainer/Team Lead at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech October 2014 - Present
TeleTech October 2012 - October 2014
Toys R Us November 2011 - January 2012
Skills
Music Production, Computer Science, Computer Repair, Windows, Adobe Creative Suite, Mixcraft, Microsoft Office, Microsoft Word, Microsoft Publisher, Dreamweaver, Vizio, Broadcast Television, Video Editing, Audio Editing, Photoshop, Photo Editor, Graphic Design, Social Media, Social Media Marketing, Avid Xpress, Protool, Beats, Lyricist, Music Publishing, Media Production..., Networking, Security, Microsoft SQL Server, IT Security Best..., IT Management, Web Design, Human Resources, Construction, Carpentry
Education
University of Phoenix 2011 — 2013
Associate's degree, Information Technology
Southern Westchester BOCES-Television Production 1997 — 1998
Certificate, Television Production
TeleTech October 2014 - Present
TeleTech October 2012 - October 2014
Toys R Us November 2011 - January 2012
Skills
Music Production, Computer Science, Computer Repair, Windows, Adobe Creative Suite, Mixcraft, Microsoft Office, Microsoft Word, Microsoft Publisher, Dreamweaver, Vizio, Broadcast Television, Video Editing, Audio Editing, Photoshop, Photo Editor, Graphic Design, Social Media, Social Media Marketing, Avid Xpress, Protool, Beats, Lyricist, Music Publishing, Media Production..., Networking, Security, Microsoft SQL Server, IT Security Best..., IT Management, Web Design, Human Resources, Construction, Carpentry
Education
University of Phoenix 2011 — 2013
Associate's degree, Information Technology
Southern Westchester BOCES-Television Production 1997 — 1998
Certificate, Television Production
Lisa Castillo Lisa Castillo's TeleTech Experience March 2000 - October 2001
Job Data Entry Position, EntryLevel IT
Industry Consumer Services
Experience
National Renewable Energy Laboratory August 2014 - Present
MillerCoors April 2014 - April 2014
MillerCoors July 2013 - December 2013
Oracle Corporation September 2010 - May 2012
Auto Trader Magazines December 2002 - June 2009
TeleTech March 2000 - October 2001
Pet World February 1998 - August 1999
PetSmart March 1997 - December 1997
Skills
Customer Service, Sales, Microsoft Excel, Sales Operations, Data Entry, Microsoft Office, Outlook, Account Management, Call Center, CRM, Team Leadership, Process Improvement, SAP, Management, SAP R/3, Oracle R12, Customer Satisfaction, Problem Solving, Team Building
Education
University of Phoenix 2014 — 2016
Associate's degree, Information Technology, Current GPA - 4.0
National Renewable Energy Laboratory August 2014 - Present
MillerCoors April 2014 - April 2014
MillerCoors July 2013 - December 2013
Oracle Corporation September 2010 - May 2012
Auto Trader Magazines December 2002 - June 2009
TeleTech March 2000 - October 2001
Pet World February 1998 - August 1999
PetSmart March 1997 - December 1997
Skills
Customer Service, Sales, Microsoft Excel, Sales Operations, Data Entry, Microsoft Office, Outlook, Account Management, Call Center, CRM, Team Leadership, Process Improvement, SAP, Management, SAP R/3, Oracle R12, Customer Satisfaction, Problem Solving, Team Building
Education
University of Phoenix 2014 — 2016
Associate's degree, Information Technology, Current GPA - 4.0
Lena Lippert Lena Lippert's TeleTech Experience August 2012 - December 2012
Job Associate, Strategic Staffing and Recruiting at Greystar
Industry Real Estate
Experience
Greystar June 2015 - Present
The WorkPlace Group July 2013 - May 2015
Great-West Financial March 2013 - June 2013
TeleTech August 2012 - December 2012
TeleTech August 2011 - December 2011
Alpine Access September 2000 - September 2008
Skills
Recruiting, Contract Recruitment, Talent Acquisition, Onboarding, Interviews, Screening Resumes, Screening, Training, Temporary Placement, Hiring, Taleo, Management, Applicant Tracking..., Background Checks, HRIS, Employee Relations, Interviewing Skills, iCIMS, Drug Testing, Sourcing, Outsourcing, SharePoint, Outlook, Windows, Communication Skills, Discipline, Human Resources, Human Capital, Telecommute, Work At Home
Education
University of Phoenix 1996 — 2000
Bachelor of Science, Business Management
University of Phoenix
Bachelor of Science, Business Management
Greystar June 2015 - Present
The WorkPlace Group July 2013 - May 2015
Great-West Financial March 2013 - June 2013
TeleTech August 2012 - December 2012
TeleTech August 2011 - December 2011
Alpine Access September 2000 - September 2008
Skills
Recruiting, Contract Recruitment, Talent Acquisition, Onboarding, Interviews, Screening Resumes, Screening, Training, Temporary Placement, Hiring, Taleo, Management, Applicant Tracking..., Background Checks, HRIS, Employee Relations, Interviewing Skills, iCIMS, Drug Testing, Sourcing, Outsourcing, SharePoint, Outlook, Windows, Communication Skills, Discipline, Human Resources, Human Capital, Telecommute, Work At Home
Education
University of Phoenix 1996 — 2000
Bachelor of Science, Business Management
University of Phoenix
Bachelor of Science, Business Management
Shane Thompson Shane Thompson's TeleTech Experience September 2002 - Present
Job Executive Director of Finance at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech September 2002 - Present
Arthur Andersen August 2000 - August 2002
Skills
SEC filings, Sarbanes-Oxley Act, Outsourcing, BPO, Financial Reporting, Internal Controls, US GAAP, Accounting, Process Improvement, Shared Services, Financial Analysis, Managerial Finance, Financial Modeling, Hyperion Enterprise, Start-ups, Mergers, Performance Management, Business Intelligence, Business Process..., Financial Accounting, Strategic Financial..., Variance Analysis, Cross-functional Team..., Forecasting, Due Diligence, Sarbanes-Oxley, Revenue Recognition, Internal Audit, Finance, Executive Management, Acquisition Integration
Education
University of Oklahoma - Price College of Business 1996 — 2000
Bachelor, Finance & Accounting
TeleTech September 2002 - Present
Arthur Andersen August 2000 - August 2002
Skills
SEC filings, Sarbanes-Oxley Act, Outsourcing, BPO, Financial Reporting, Internal Controls, US GAAP, Accounting, Process Improvement, Shared Services, Financial Analysis, Managerial Finance, Financial Modeling, Hyperion Enterprise, Start-ups, Mergers, Performance Management, Business Intelligence, Business Process..., Financial Accounting, Strategic Financial..., Variance Analysis, Cross-functional Team..., Forecasting, Due Diligence, Sarbanes-Oxley, Revenue Recognition, Internal Audit, Finance, Executive Management, Acquisition Integration
Education
University of Oklahoma - Price College of Business 1996 — 2000
Bachelor, Finance & Accounting
Cassie Cufr Cassie Cufr's TeleTech Experience May 2014 - Present
Job Operations Supervisor at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech May 2014 - Present
TeleTech December 2013 - Present
TeleTech September 2011 - Present
TeleTech October 2008 - Present
Cassie's Upscale Resale/ Up In Stitches Boutique May 2006 - October 2008
Sonrise Christian School August 2002 - May 2003
Country Day School June 2000 - May 2001
Country Day School of Baton Rouge June 2000 - May 2001
Covenant Christian Academy August 1998 - May 2000
Skills
Call Center, Customer Service, Coaching, Training Delivery, Soft Skills, Leadership Development, Windows, Call Centers, Team Management, Vendor Management, Employee Training, Program Management, Training
Education
University of Mobile 1993 — 1997
B.A, Music Performance, Minor-Spanish
Professional Development
TeleTech May 2014 - Present
TeleTech December 2013 - Present
TeleTech September 2011 - Present
TeleTech October 2008 - Present
Cassie's Upscale Resale/ Up In Stitches Boutique May 2006 - October 2008
Sonrise Christian School August 2002 - May 2003
Country Day School June 2000 - May 2001
Country Day School of Baton Rouge June 2000 - May 2001
Covenant Christian Academy August 1998 - May 2000
Skills
Call Center, Customer Service, Coaching, Training Delivery, Soft Skills, Leadership Development, Windows, Call Centers, Team Management, Vendor Management, Employee Training, Program Management, Training
Education
University of Mobile 1993 — 1997
B.A, Music Performance, Minor-Spanish
Professional Development
Regina Vest's TeleTech Experience January 2011 - August 2012
Job Store Manager at Pandora Jewelry Wilkerson
Industry Professional Training & Coaching
Experience
PANDORA A/S August 2013 - Present
TeleTech January 2011 - August 2012
eCreek Solutions Group March 2010 - January 2011
eCreek Solutions Group May 2009 - March 2010
Time Warner Cable Business Class January 2009 - May 2009
Dish Network 2006 - 2008
Echostar 2000 - 2005
Skills
Customer Retention, Vendor Management, Customer Experience, Customer Satisfaction, @home Management, Process Improvement, Management, Customer Service, Training, Team Building, Coaching, Contact Centers, Service Delivery, Team Management, Cross-functional Team..., Employee Engagement, Employee Training, Leadership Development, Technical Support, Sales, Lead Generation, Time Management, Hiring, Call Centers, Operations Management, Workforce Management, Outsourcing, Home, Leadership, B2B, CRM, Team Leadership, Customer Support, Telecommunications, Account Management, BPO, Recruiting, Call Center Development, Performance Management, Employee Relations, Strategy, Human Resources, Change Management, Business Development, Workforce Planning, Talent Acquisition, Interviews, Onboarding, Training Delivery, Program Management
Education
University of Phoenix 2007 — 2010
Bachelors, Business Management
PANDORA A/S August 2013 - Present
TeleTech January 2011 - August 2012
eCreek Solutions Group March 2010 - January 2011
eCreek Solutions Group May 2009 - March 2010
Time Warner Cable Business Class January 2009 - May 2009
Dish Network 2006 - 2008
Echostar 2000 - 2005
Skills
Customer Retention, Vendor Management, Customer Experience, Customer Satisfaction, @home Management, Process Improvement, Management, Customer Service, Training, Team Building, Coaching, Contact Centers, Service Delivery, Team Management, Cross-functional Team..., Employee Engagement, Employee Training, Leadership Development, Technical Support, Sales, Lead Generation, Time Management, Hiring, Call Centers, Operations Management, Workforce Management, Outsourcing, Home, Leadership, B2B, CRM, Team Leadership, Customer Support, Telecommunications, Account Management, BPO, Recruiting, Call Center Development, Performance Management, Employee Relations, Strategy, Human Resources, Change Management, Business Development, Workforce Planning, Talent Acquisition, Interviews, Onboarding, Training Delivery, Program Management
Education
University of Phoenix 2007 — 2010
Bachelors, Business Management
Leah Molnar Leah Molnar's TeleTech Experience April 2010 - March 2011
Job Global Incentive Compensation at Oracle
Industry Computer Software
Experience
Oracle January 2013 - Present
Salesforce.com August 2011 - January 2013
TeleTech April 2010 - March 2011
Oracle Corporation January 2010 - March 2010
Sun Microsystems February 2006 - January 2010
Sun Microsystems January 2005 - February 2006
Sun Microsystems September 2002 - January 2005
Sun Microsystems October 2000 - September 2002
Sun Microsystems February 2000 - October 2000
Sun Microsystems May 1998 - February 2000
Skills
Incentive Programs, Cross-functional Team..., Strategy, CRM, Cloud Computing, Sales, Forecasting, Outsourcing, Sales Management, Solution Selling, Integration, Analysis, Training, Business Planning, Budgets, Business Development, Start-ups, Team Building, Sales Process, Finance, Analytics, Six Sigma, Performance Management, Team Management, Vendor Management, Business Analysis, Executive Management, Enterprise Software, Call Centers, Product Management, Coaching, Management Consulting, Professional Services, Consulting, Human Resources, Business Strategy, Payroll, Talent Acquisition, Sales Compensation Plan..., Sales Operations, Compensation & Benefit
Education
University of North Alabama 1989 — 1991
B.S.
Columbia State Community College 1984 — 1985
A.S.
Oracle January 2013 - Present
Salesforce.com August 2011 - January 2013
TeleTech April 2010 - March 2011
Oracle Corporation January 2010 - March 2010
Sun Microsystems February 2006 - January 2010
Sun Microsystems January 2005 - February 2006
Sun Microsystems September 2002 - January 2005
Sun Microsystems October 2000 - September 2002
Sun Microsystems February 2000 - October 2000
Sun Microsystems May 1998 - February 2000
Skills
Incentive Programs, Cross-functional Team..., Strategy, CRM, Cloud Computing, Sales, Forecasting, Outsourcing, Sales Management, Solution Selling, Integration, Analysis, Training, Business Planning, Budgets, Business Development, Start-ups, Team Building, Sales Process, Finance, Analytics, Six Sigma, Performance Management, Team Management, Vendor Management, Business Analysis, Executive Management, Enterprise Software, Call Centers, Product Management, Coaching, Management Consulting, Professional Services, Consulting, Human Resources, Business Strategy, Payroll, Talent Acquisition, Sales Compensation Plan..., Sales Operations, Compensation & Benefit
Education
University of North Alabama 1989 — 1991
B.S.
Columbia State Community College 1984 — 1985
A.S.
Waynette Bonham Waynette Bonham's TeleTech Experience September 2000 - May 2001
Job Apple Care Representative
Industry Telecommunications
Experience
Kelly Services June 2014 - Present
AT&T April 2008 - May 2013
TeleTech September 2000 - May 2001
Skills
IP, Networking, Computer Hardware, Customer Service, Computer Repair, Microsoft Office, Windows 7, Network Security, Troubleshooting, Customer Satisfaction, Graphic Design, Internet Explorer, Point to Point, Small Business Server, Supervisory Skills, Typing, Graphic, Windows Server 2003, Windows XP Professional, Mac OS X, internet protocols, static ip, computer networking, linksys, netgear, Internet, MacBook, MacBook Pro, Imac, Apple Software, Apple Pages, iOS, Computer Hardware..., Remote Troubleshooting, Management, Photoshop, iMovie, Web Design, Call Centers, Team Leadership, Team Building, Telecommunications, Leadership
Education
University of Phoenix 2011 — 2014
Bachelors, Organizational Security
Lawson State Community College 1998 — 2000
Information Technology
Kelly Services June 2014 - Present
AT&T April 2008 - May 2013
TeleTech September 2000 - May 2001
Skills
IP, Networking, Computer Hardware, Customer Service, Computer Repair, Microsoft Office, Windows 7, Network Security, Troubleshooting, Customer Satisfaction, Graphic Design, Internet Explorer, Point to Point, Small Business Server, Supervisory Skills, Typing, Graphic, Windows Server 2003, Windows XP Professional, Mac OS X, internet protocols, static ip, computer networking, linksys, netgear, Internet, MacBook, MacBook Pro, Imac, Apple Software, Apple Pages, iOS, Computer Hardware..., Remote Troubleshooting, Management, Photoshop, iMovie, Web Design, Call Centers, Team Leadership, Team Building, Telecommunications, Leadership
Education
University of Phoenix 2011 — 2014
Bachelors, Organizational Security
Lawson State Community College 1998 — 2000
Information Technology
Nivedita Samanta Nivedita Samanta's TeleTech Experience October 2011 - August 2012
Job Communications Assistant at Scotiabank
Industry Banking
Experience
Scotiabank March 2013 - Present
Scotiabank September 2012 - Present
TeleTech October 2011 - August 2012
Savvy Techworx October 2010 - April 2011
Commtel Networks Pvt Ltd September 2004 - April 2010
Infocom India Solutions 2003 - 2004
Skills
Web, Graphics, Print, CSS, WordPress, Dreamweaver, Flash, Illustrator, Graphic Design, InDesign, Layout, Brochures, Corporate Identity, Photoshop, HTML, Newsletters, Posters, User Interface, Web Applications, Flyers, Visio, Front-end, Testing, Corel Draw, Telecommunications
Education
Arena Multimedia 2001 — 2002
Diploma, Multimedia & Special Effects
University of Mumbai 1998 — 2000
Bachelors, Commerce
Scotiabank March 2013 - Present
Scotiabank September 2012 - Present
TeleTech October 2011 - August 2012
Savvy Techworx October 2010 - April 2011
Commtel Networks Pvt Ltd September 2004 - April 2010
Infocom India Solutions 2003 - 2004
Skills
Web, Graphics, Print, CSS, WordPress, Dreamweaver, Flash, Illustrator, Graphic Design, InDesign, Layout, Brochures, Corporate Identity, Photoshop, HTML, Newsletters, Posters, User Interface, Web Applications, Flyers, Visio, Front-end, Testing, Corel Draw, Telecommunications
Education
Arena Multimedia 2001 — 2002
Diploma, Multimedia & Special Effects
University of Mumbai 1998 — 2000
Bachelors, Commerce
Matt Parr Matt Parr's TeleTech Experience 2000 - 2005
Job Associate Director at Starwood Hotels and Resorts
Industry Hospitality
Experience
Starwood Hotels & Resorts Worldwide, Inc. June 2013 - Present
Starwood Hotels & Resorts Worldwide, Inc. January 2013 - June 2013
Starwood Hotels & Resorts Worldwide, Inc. April 2011 - December 2012
Starwood Hotels & Resorts Worldwide, Inc. January 2010 - April 2011
Starwood Hotels & Resorts Worldwide, Inc. March 2007 - January 2010
Starwood Hotels & Resorts Worldwide, Inc. November 2005 - March 2007
TeleTech 2000 - 2005
Skills
Hospitality, Hotels, Hiring, Customer Experience, Operations Management, Recruiting, Analysis, Call Centers, Customer Satisfaction, Customer Service, Employee Training, Hospitality Industry, Hospitality Management, Human Resources, Time Management, Strategy, Revenue Analysis, Project Planning, Pre-opening, Coaching, Leadership Development, Property Management..., Loyalty Programs, Hotel Booking, Training, Team Building, Performance Management, Strategic Planning
Education
University of New Brunswick 1993 — 1996
Bkin, Kinesiology
Fredericton High School, Fredericton New Brunswick 1990 — 1993
Starwood Hotels & Resorts Worldwide, Inc. June 2013 - Present
Starwood Hotels & Resorts Worldwide, Inc. January 2013 - June 2013
Starwood Hotels & Resorts Worldwide, Inc. April 2011 - December 2012
Starwood Hotels & Resorts Worldwide, Inc. January 2010 - April 2011
Starwood Hotels & Resorts Worldwide, Inc. March 2007 - January 2010
Starwood Hotels & Resorts Worldwide, Inc. November 2005 - March 2007
TeleTech 2000 - 2005
Skills
Hospitality, Hotels, Hiring, Customer Experience, Operations Management, Recruiting, Analysis, Call Centers, Customer Satisfaction, Customer Service, Employee Training, Hospitality Industry, Hospitality Management, Human Resources, Time Management, Strategy, Revenue Analysis, Project Planning, Pre-opening, Coaching, Leadership Development, Property Management..., Loyalty Programs, Hotel Booking, Training, Team Building, Performance Management, Strategic Planning
Education
University of New Brunswick 1993 — 1996
Bkin, Kinesiology
Fredericton High School, Fredericton New Brunswick 1990 — 1993
Christopher Cyrus's TeleTech Experience November 2009 - February 2010
Job Computer Hardware Professional
Industry Computer Hardware
Experience
Teletech November 2009 - February 2010
Verizon November 2006 - January 2009
Telvista July 2006 - November 2006
LSU Health Sciences Center July 2002 - August 2005
Fortier Senior High School January 2002 - July 2002
Dorothy's January 2001 - February 2002
Xavier University April 2000 - July 2000
Education
University of New Orleans 2003 — 2004
Bachelor of Science, Computer Science
Marion Abramson Senior High 1999 — 2002
High School Diploma
Marion Abramson Senior High
Xavier University/Business Leaders/Partners
Teletech November 2009 - February 2010
Verizon November 2006 - January 2009
Telvista July 2006 - November 2006
LSU Health Sciences Center July 2002 - August 2005
Fortier Senior High School January 2002 - July 2002
Dorothy's January 2001 - February 2002
Xavier University April 2000 - July 2000
Education
University of New Orleans 2003 — 2004
Bachelor of Science, Computer Science
Marion Abramson Senior High 1999 — 2002
High School Diploma
Marion Abramson Senior High
Xavier University/Business Leaders/Partners
Dwight Byrd Dwight Byrd's TeleTech Experience January 2006 - December 2010
Job Human Capital Manager at American Custom Private Security, Inc.
Industry Security and Investigations
Experience
American Custom Private Security, Inc. January 2011 - Present
Heald College May 2011 - May 2015
TeleTech January 2006 - December 2010
Kelly Services November 1999 - January 2006
Education
University of Phoenix 2009 — 2012
Bachelor of Arts (B.A.), Human Resources Management/Personnel Administration, General
American Custom Private Security, Inc. January 2011 - Present
Heald College May 2011 - May 2015
TeleTech January 2006 - December 2010
Kelly Services November 1999 - January 2006
Education
University of Phoenix 2009 — 2012
Bachelor of Arts (B.A.), Human Resources Management/Personnel Administration, General
Corinne Spears Corinne Spears's TeleTech Experience May 2008 - June 2010
Job Global Systems Manager at Isola Group
Industry Information Technology and Services
Experience
Isola Group July 2010 - Present
TeleTech May 2008 - June 2010
Teletech Holdings Inc. 2008 - June 2010
Direct Alliance May 2005 - June 2010
Skills
Troubleshooting, VPN, Cisco, VoIP, Computer Hardware, Cisco Technologies, VMware, VMware ESX, Active Directory, Data Center, Microsoft Exchange, Routers, Virtualization, Windows Server, Disaster Recovery, HP Data Protector, Software Documentation, Windows System..., Servers, DNS, System Administration, VMware Infrastructure, Management, Networking
Education
University of Phoenix 2005 — 2008
Bachelor of Business Administration (BBA), eBusines
Isola Group July 2010 - Present
TeleTech May 2008 - June 2010
Teletech Holdings Inc. 2008 - June 2010
Direct Alliance May 2005 - June 2010
Skills
Troubleshooting, VPN, Cisco, VoIP, Computer Hardware, Cisco Technologies, VMware, VMware ESX, Active Directory, Data Center, Microsoft Exchange, Routers, Virtualization, Windows Server, Disaster Recovery, HP Data Protector, Software Documentation, Windows System..., Servers, DNS, System Administration, VMware Infrastructure, Management, Networking
Education
University of Phoenix 2005 — 2008
Bachelor of Business Administration (BBA), eBusines
Nateria Williams Nateria Williams's TeleTech Experience December 2011 - Present
Job Proven Leader with Six Sigma Training & Background in Performance Improvement
Industry Outsourcing/Offshoring
Experience
TeleTech December 2011 - Present
TeleTech January 2011 - Present
Verizon Wireless January 2010 - January 2011
State of Arizona January 2008 - January 2010
TeleTech January 2007 - January 2008
Time Warner Cable January 2006 - January 2007
Comcast January 2005 - January 2006
Skills
Yellow Belt, White Belt, Recruiting, Management, Interviews, Training, Call Centers, Program Management, Customer Service, Coaching, Employee Benefits, Leadership Development, Process Improvement, Project Management, Public Speaking, Team Leadership, Time Management
Education
University of Phoenix 2009 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General and Accounting, 3.1
Metro State College
TeleTech December 2011 - Present
TeleTech January 2011 - Present
Verizon Wireless January 2010 - January 2011
State of Arizona January 2008 - January 2010
TeleTech January 2007 - January 2008
Time Warner Cable January 2006 - January 2007
Comcast January 2005 - January 2006
Skills
Yellow Belt, White Belt, Recruiting, Management, Interviews, Training, Call Centers, Program Management, Customer Service, Coaching, Employee Benefits, Leadership Development, Process Improvement, Project Management, Public Speaking, Team Leadership, Time Management
Education
University of Phoenix 2009 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General and Accounting, 3.1
Metro State College
Jack Tyree's TeleTech Experience June 2013 - August 2013
Job Junior at Wharton
Industry Financial Services
Experience
Antero Resources June 2015 - August 2015
Neuberger Berman June 2014 - August 2014
TeleTech June 2013 - August 2013
Westerra Credit Union May 2012 - May 2013
Mulvihill and Tyree Ink November 2011 - May 2013
Vantage Energy June 2012 - August 2012
Skills
Finance, Microsoft Office, Financial Analysis, Microsoft Excel, Financial Modeling, Bloomberg Terminal, Public Speaking, Investments, Capital IQ, PowerPoint, Energy, Entrepreneurship, Risk Management, Photoshop, Illustrator, Microsoft Word
Education
Wharton School, University of Pennsylvania 2013 — 2017
Bachelor of Science (B.S.), Finance
Kent Denver School 2009 — 2013
HS Diploma
Antero Resources June 2015 - August 2015
Neuberger Berman June 2014 - August 2014
TeleTech June 2013 - August 2013
Westerra Credit Union May 2012 - May 2013
Mulvihill and Tyree Ink November 2011 - May 2013
Vantage Energy June 2012 - August 2012
Skills
Finance, Microsoft Office, Financial Analysis, Microsoft Excel, Financial Modeling, Bloomberg Terminal, Public Speaking, Investments, Capital IQ, PowerPoint, Energy, Entrepreneurship, Risk Management, Photoshop, Illustrator, Microsoft Word
Education
Wharton School, University of Pennsylvania 2013 — 2017
Bachelor of Science (B.S.), Finance
Kent Denver School 2009 — 2013
HS Diploma
Tamika Daniels Tamika Daniels's TeleTech Experience April 2013 - January 2014
Job Sales Representative at Glazer's Distributors
Industry Human Resources
Experience
Glazer's Distributors August 2015 - Present
Brident Dental April 2015 - July 2015
TeleTech April 2013 - January 2014
Deep South Insurance 2008 - 2013
Skills
Microsoft Excel, Sales Management, Time Management
Education
Texas Woman's University 2002 — 2005
Bachelor of Education (BEd), Elementary Education and Teaching
University of North Texas 1998 — 2000
Bachelor of Science, Elementary Education and Teaching
Glazer's Distributors August 2015 - Present
Brident Dental April 2015 - July 2015
TeleTech April 2013 - January 2014
Deep South Insurance 2008 - 2013
Skills
Microsoft Excel, Sales Management, Time Management
Education
Texas Woman's University 2002 — 2005
Bachelor of Education (BEd), Elementary Education and Teaching
University of North Texas 1998 — 2000
Bachelor of Science, Elementary Education and Teaching
Jeremy Lund's TeleTech Experience January 2014 - October 2014
Job Helping Customers Achieve Goals at NetSuite
Industry Information Technology and Services
Experience
NetSuite October 2014 - Present
TeleTech January 2014 - October 2014
TeleTech November 2012 - December 2013
The TriZetto Group March 2012 - November 2012
The TriZetto Group September 2007 - February 2012
Dish Network December 2005 - September 2007
Imperial Trading Co. May 2005 - October 2005
Skills
Financial Reporting, Analysis, General Ledger, Account Reconciliation, Accounting, Accounts Payable, Process Improvement, Finance, Management, Forecasting, Hyperion Enterprise, Variance Analysis, Auditing, Cash Management, Sarbanes-Oxley Act, Microsoft Office, PowerPoint, Microsoft Excel, Treasury, Leadership, Oracle, Business Intelligence, Expenses, Concur, Oracle Applications, SharePoint, Financial Analysis, Hyperion, Adobe Acrobat, Oracle Discoverer, Microsoft Word, Foreign Currency, Outlook, Consolidation, SEC filings, Covenant Compliance, Debt Restructuring, Treasury Services, Budgets, User Productivity Kit, InfoPath, Hyperion EPM, Financial Statements, Business Analysis, Project Management, Business Process..., Team Leadership, Consulting, NetSuite, CRM
Education
University of New Orleans 2002 — 2005
Bachelor's Degree, Business Administration
NetSuite October 2014 - Present
TeleTech January 2014 - October 2014
TeleTech November 2012 - December 2013
The TriZetto Group March 2012 - November 2012
The TriZetto Group September 2007 - February 2012
Dish Network December 2005 - September 2007
Imperial Trading Co. May 2005 - October 2005
Skills
Financial Reporting, Analysis, General Ledger, Account Reconciliation, Accounting, Accounts Payable, Process Improvement, Finance, Management, Forecasting, Hyperion Enterprise, Variance Analysis, Auditing, Cash Management, Sarbanes-Oxley Act, Microsoft Office, PowerPoint, Microsoft Excel, Treasury, Leadership, Oracle, Business Intelligence, Expenses, Concur, Oracle Applications, SharePoint, Financial Analysis, Hyperion, Adobe Acrobat, Oracle Discoverer, Microsoft Word, Foreign Currency, Outlook, Consolidation, SEC filings, Covenant Compliance, Debt Restructuring, Treasury Services, Budgets, User Productivity Kit, InfoPath, Hyperion EPM, Financial Statements, Business Analysis, Project Management, Business Process..., Team Leadership, Consulting, NetSuite, CRM
Education
University of New Orleans 2002 — 2005
Bachelor's Degree, Business Administration
Laurie Bell Laurie Bell's TeleTech Experience March 2013 - September 2014
Job Vice President, Marketing at Wazee Digital
Industry Marketing and Advertising
Experience
Wazee Digital September 2014 - Present
TeleTech March 2013 - September 2014
TeleTech April 2012 - March 2013
Cambium Learning Group February 2012 - April 2012
Cambium Learning (Voyager Division) January 2011 - March 2012
Cambium Learning June 2008 - February 2011
Discovery Communications August 2004 - July 2006
Skills
Salesforce.com, Sales Operations, Marketing Strategy, Marketing Communications, Budget Management, Budget Tracking, Adobe Creative Suite, Microsoft Office, Mac, Strategic Thinking, Lead Generation, Budgets, Marketing, Sales, Customer Experience, BPO, Mobile Technology, Sales Support Tools, Reporting & Analysis, Advertising, Cross-functional Team..., Strategy, Sales Strategy, Consulting, Strategic Partnerships, B2B, Integrated Marketing, Management, CRM, Leadership
Education
University of New Hampshire 1997 — 2001
Bachelor of Arts, Political Science
Wazee Digital September 2014 - Present
TeleTech March 2013 - September 2014
TeleTech April 2012 - March 2013
Cambium Learning Group February 2012 - April 2012
Cambium Learning (Voyager Division) January 2011 - March 2012
Cambium Learning June 2008 - February 2011
Discovery Communications August 2004 - July 2006
Skills
Salesforce.com, Sales Operations, Marketing Strategy, Marketing Communications, Budget Management, Budget Tracking, Adobe Creative Suite, Microsoft Office, Mac, Strategic Thinking, Lead Generation, Budgets, Marketing, Sales, Customer Experience, BPO, Mobile Technology, Sales Support Tools, Reporting & Analysis, Advertising, Cross-functional Team..., Strategy, Sales Strategy, Consulting, Strategic Partnerships, B2B, Integrated Marketing, Management, CRM, Leadership
Education
University of New Hampshire 1997 — 2001
Bachelor of Arts, Political Science
Ashley Semelroth Ashley Semelroth's TeleTech Experience October 2012 - Present
Job Training coordinator Precision Holdings of Brevard
Industry Human Resources
Experience
TeleTech October 2012 - Present
Precision Door Service August 2007 - Present
Pizza Hut December 2005 - May 2008
Skills
Employee Relations, Management, Leadership, Team Leadership, Virtual Teams, Dependable Team Player, Customer Service, Customer Satisfaction, Customer Retention, Customer Support, Sales, Employee Training, Training, Coaching, Quality Auditing, Computers, Organizational..., Work Ethic, Superior Work Ethic, Professional Ethics, Phone Etiquette, Microsoft Office, Time Management, Hiring, Quality Assurance, Teamwork, Data Entry, Recruiting, Team Building, Microsoft Word, Microsoft Excel, Organizational..., Interviews, Process Scheduler
Education
University of Phoenix 2010 — 2017
Master of Business Administration (MBA), Human Resources Management and Services
University of Phoenix 2012 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
University of Phoenix 2010 — 2012
Associate of Arts (AA), Focused in Business Management
TeleTech October 2012 - Present
Precision Door Service August 2007 - Present
Pizza Hut December 2005 - May 2008
Skills
Employee Relations, Management, Leadership, Team Leadership, Virtual Teams, Dependable Team Player, Customer Service, Customer Satisfaction, Customer Retention, Customer Support, Sales, Employee Training, Training, Coaching, Quality Auditing, Computers, Organizational..., Work Ethic, Superior Work Ethic, Professional Ethics, Phone Etiquette, Microsoft Office, Time Management, Hiring, Quality Assurance, Teamwork, Data Entry, Recruiting, Team Building, Microsoft Word, Microsoft Excel, Organizational..., Interviews, Process Scheduler
Education
University of Phoenix 2010 — 2017
Master of Business Administration (MBA), Human Resources Management and Services
University of Phoenix 2012 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
University of Phoenix 2010 — 2012
Associate of Arts (AA), Focused in Business Management
Vanessa Trovato's TeleTech Experience June 2008 - April 2009
Job International Customer Service Representative
Industry Consumer Goods
Experience
Enerco Group Inc April 2015 - Present
Integrity Energy January 2015 - April 2015
Bright House Networks August 2014 - December 2014
M2 Enterprises, Inc. March 2014 - June 2014
Benada Aluminum Product, LLC September 2013 - March 2014
Sea-Land Chemical Co. August 2010 - June 2013
Sea-Land Chemical Co. April 2009 - August 2010
C.H.I.P 2008 - 2010
TeleTech June 2008 - April 2009
Law Office September 2006 - July 2007
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Microsoft Word, Microsoft Excel, Shipping, Spreadsheets, DOT regulations, Logistics, Transportation, Sales, Hazardous Materials, Outlook, Data Entry, Access, Office Administration, Telephone Skills, Marketing, Inventory Management, Team Building, Customer Retention, Time Management, Raw Materials, Manufacturing, Six Sigma, Lubricants, Additives, Process Improvement, Purchasing, Pricing, Negotiation, Training, Team Leadership, Multi-line Phone, Account Management, Leadership, Forecasting
Education
University of Phoenix 2012 — 2014
BSB- Marketing, Business, Management, Marketing, and Related Support Services
Ohio Business College 2006 — 2008
Associates, Business Applied Legal Admin
Enerco Group Inc April 2015 - Present
Integrity Energy January 2015 - April 2015
Bright House Networks August 2014 - December 2014
M2 Enterprises, Inc. March 2014 - June 2014
Benada Aluminum Product, LLC September 2013 - March 2014
Sea-Land Chemical Co. August 2010 - June 2013
Sea-Land Chemical Co. April 2009 - August 2010
C.H.I.P 2008 - 2010
TeleTech June 2008 - April 2009
Law Office September 2006 - July 2007
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Microsoft Word, Microsoft Excel, Shipping, Spreadsheets, DOT regulations, Logistics, Transportation, Sales, Hazardous Materials, Outlook, Data Entry, Access, Office Administration, Telephone Skills, Marketing, Inventory Management, Team Building, Customer Retention, Time Management, Raw Materials, Manufacturing, Six Sigma, Lubricants, Additives, Process Improvement, Purchasing, Pricing, Negotiation, Training, Team Leadership, Multi-line Phone, Account Management, Leadership, Forecasting
Education
University of Phoenix 2012 — 2014
BSB- Marketing, Business, Management, Marketing, and Related Support Services
Ohio Business College 2006 — 2008
Associates, Business Applied Legal Admin
Echo Cashwell-Grisewood's TeleTech Experience October 2010 - Present
Job At Home Customer Service Agent
Industry Telecommunications
Experience
TeleTech October 2010 - Present
LCN April 2003 - October 2010
Education
University of Nevada-Reno 1999 — 2001
Criminal Defense and Forensics, Criminalistics and Criminal Science
Proctor R Hugh High School 1995 — 1999
Diploma
TeleTech October 2010 - Present
LCN April 2003 - October 2010
Education
University of Nevada-Reno 1999 — 2001
Criminal Defense and Forensics, Criminalistics and Criminal Science
Proctor R Hugh High School 1995 — 1999
Diploma
Dale Schouweiler Dale Schouweiler's TeleTech Experience 1996 - 2001
Job Director Contact Center Operations | Global Workforce Management | Customer Experience
Industry Internet
Experience
Orbitz Worldwide November 2003 - February 2015
Adelphia Cable Communications 2001 - 2003
TeleTech 1996 - 2001
Continental Airlines 1990 - 1996
Skills
Analytics, Intelligent Call Routing, Workforce Management, Call Centers, E-commerce, Vendor Management, Strategic Partnerships, Product Management, Customer Experience, CRM, Business Intelligence, Enterprise Software, Cross-functional Team..., Start-ups, Strategy, Account Management, Process Improvement, Outsourcing
Education
University of Phoenix
Bachelor of Science (B.S.), Business Administration, Management and Operations
Orbitz Worldwide November 2003 - February 2015
Adelphia Cable Communications 2001 - 2003
TeleTech 1996 - 2001
Continental Airlines 1990 - 1996
Skills
Analytics, Intelligent Call Routing, Workforce Management, Call Centers, E-commerce, Vendor Management, Strategic Partnerships, Product Management, Customer Experience, CRM, Business Intelligence, Enterprise Software, Cross-functional Team..., Start-ups, Strategy, Account Management, Process Improvement, Outsourcing
Education
University of Phoenix
Bachelor of Science (B.S.), Business Administration, Management and Operations
Zacha (Sasha) Reed's TeleTech Experience October 2012 - January 2013
Job I am a certified customer service professional.
Industry Consumer Services
Experience
Rent-A-Center December 2014 - Present
Gabriel Brothers June 2014 - March 2015
Macy's October 2014 - November 2014
TeleTech October 2012 - January 2013
Aerotek August 2011 - October 2011
Skills
Call Centers, Customer Service, Sales, Retail, Leadership, Training, Customer Satisfaction, Team Leadership, Customer Experience, Time Management, Employee Training, Security
Education
Alison 2013 — 2013
Customer service certified, Customer Service
University of Phoenix
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Rent-A-Center December 2014 - Present
Gabriel Brothers June 2014 - March 2015
Macy's October 2014 - November 2014
TeleTech October 2012 - January 2013
Aerotek August 2011 - October 2011
Skills
Call Centers, Customer Service, Sales, Retail, Leadership, Training, Customer Satisfaction, Team Leadership, Customer Experience, Time Management, Employee Training, Security
Education
Alison 2013 — 2013
Customer service certified, Customer Service
University of Phoenix
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Christopher Singh | BSIT | ITIL | PRINCE2 Christopher Singh | BSIT | ITIL | PRINCE2's TeleTech Experience September 2011 - April 2012
Job Solutions Engineer at Orion Technology Services
Industry Information Technology and Services
Experience
Orion Technology Services July 2015 - Present
Wyndham Vacation Ownership October 2013 - August 2015
SmartSource Technical Staffing August 2013 - October 2013
Server Intellect May 2013 - July 2013
Ke'aki Technologies April 2012 - April 2013
Teletech September 2011 - April 2012
Skills
Windows 7, Active Directory, Technical Support, Troubleshooting, Software Installation, Customer Service, Computer Hardware, Citrix, Microsoft Office, Group Policy, Computer Repair, Data Migration, Microsoft Outlook, Information Technology, Network Printers, Windows System..., Microsoft SQL Server, USMT, OS deployment, IIS, Microsoft Exchange, Sales, Network Mapping, Computer Imaging, Windows Easy Transfer, Data Backups, Virtualization, Red Hat Linux, IT Management, Hyper-V, MySQL, Norton Ghost, Linux System..., Website Development, Windows Server 2008 R2, Windows Server 2012, Failover Cluster, HTML5, NAS, Project Management, IT Training, Network Load Balancing, SharePoint, SCCM 2012, ITIL v3 Foundations..., ITSM, VMware, Office 365, Batch Scripting, RSA SecurID
Education
University of Phoenix 2012 — 2013
Bachelor’s Degree, Bachelor's of Science Information Technology (BSIT), 3.62 GPA
University of Phoenix 2009 — 2011
Associate’s Degree, Associate of Arts (AA)
Orion Technology Services July 2015 - Present
Wyndham Vacation Ownership October 2013 - August 2015
SmartSource Technical Staffing August 2013 - October 2013
Server Intellect May 2013 - July 2013
Ke'aki Technologies April 2012 - April 2013
Teletech September 2011 - April 2012
Skills
Windows 7, Active Directory, Technical Support, Troubleshooting, Software Installation, Customer Service, Computer Hardware, Citrix, Microsoft Office, Group Policy, Computer Repair, Data Migration, Microsoft Outlook, Information Technology, Network Printers, Windows System..., Microsoft SQL Server, USMT, OS deployment, IIS, Microsoft Exchange, Sales, Network Mapping, Computer Imaging, Windows Easy Transfer, Data Backups, Virtualization, Red Hat Linux, IT Management, Hyper-V, MySQL, Norton Ghost, Linux System..., Website Development, Windows Server 2008 R2, Windows Server 2012, Failover Cluster, HTML5, NAS, Project Management, IT Training, Network Load Balancing, SharePoint, SCCM 2012, ITIL v3 Foundations..., ITSM, VMware, Office 365, Batch Scripting, RSA SecurID
Education
University of Phoenix 2012 — 2013
Bachelor’s Degree, Bachelor's of Science Information Technology (BSIT), 3.62 GPA
University of Phoenix 2009 — 2011
Associate’s Degree, Associate of Arts (AA)
Terrylu Sayers Terrylu Sayers's TeleTech Experience August 2014 - Present
Job Recent graduate of the University of Phoenix with a BS in Criminal Justice/Management that emphasize in human resour
Industry Human Resources
Experience
TeleTech August 2014 - Present
Bluegreen Vacations July 2012 - July 2014
Skills
Merchandising, Store Management, Visual Merchandising, Retail, Loss Prevention, Sales, Customer Service, Store Operations, Customer Satisfaction, Sales Management, Cashiering, Leadership, Public Speaking, Human Resources, Team Building, Training, Management, Coaching, Event Planning, Microsoft Excel, Leadership Development
Education
University of Phoenix 2009 — 2014
Bachelor of Applied Science (B.A.Sc.), Criminal Justice / Management /HR
TeleTech August 2014 - Present
Bluegreen Vacations July 2012 - July 2014
Skills
Merchandising, Store Management, Visual Merchandising, Retail, Loss Prevention, Sales, Customer Service, Store Operations, Customer Satisfaction, Sales Management, Cashiering, Leadership, Public Speaking, Human Resources, Team Building, Training, Management, Coaching, Event Planning, Microsoft Excel, Leadership Development
Education
University of Phoenix 2009 — 2014
Bachelor of Applied Science (B.A.Sc.), Criminal Justice / Management /HR
Shawn Kearns Shawn Kearns's TeleTech Experience February 2013 - July 2014
Job Customer Experience Expert
Industry Telecommunications
Experience
Teleperformance August 2014 - May 2015
TeleTech February 2013 - July 2014
Sprint September 2006 - February 2013
Skills
Team Leadership, Team Building, Quality Assurance, Quality Management, Microsoft Office, Call Centers, Customer Satisfaction, Project Management
Education
University of Phoenix 2009 — 2011
Associate’s Degree, Accounting, 2.96 GPA
Teleperformance August 2014 - May 2015
TeleTech February 2013 - July 2014
Sprint September 2006 - February 2013
Skills
Team Leadership, Team Building, Quality Assurance, Quality Management, Microsoft Office, Call Centers, Customer Satisfaction, Project Management
Education
University of Phoenix 2009 — 2011
Associate’s Degree, Accounting, 2.96 GPA
Jontavia Harden's TeleTech Experience November 2014 - April 2015
Job Technical Support Specialist at Asurion
Industry Information Technology and Services
Experience
Asurion June 2015 - Present
Flawless Boutique, LLC January 2012 - Present
TeleTech November 2014 - April 2015
Publix Super Markets April 2005 - December 2011
Skills
In my spare time I love..., Data Entry, Teamwork, Teaching, Payroll, Access, System Administration, Outlook, Leadership, Time Management, Administration, Customer Service, Microsoft Word, PowerPoint, Training, Call Centers, Retail, Team Leadership, Public Speaking, Team Building, Coaching, Leadership Development
Education
University of Phoenix 2015 — 2016
Master's degree, Business Administration and Management, General
University of Phoenix 2010 — 2014
Bachelor of Science - Information Technology, Information Systems Security, Program GPA 3.20
Chamblee High School 1999 — 2002
Technology/Career Preparatory Diploma, Computer Science
Asurion June 2015 - Present
Flawless Boutique, LLC January 2012 - Present
TeleTech November 2014 - April 2015
Publix Super Markets April 2005 - December 2011
Skills
In my spare time I love..., Data Entry, Teamwork, Teaching, Payroll, Access, System Administration, Outlook, Leadership, Time Management, Administration, Customer Service, Microsoft Word, PowerPoint, Training, Call Centers, Retail, Team Leadership, Public Speaking, Team Building, Coaching, Leadership Development
Education
University of Phoenix 2015 — 2016
Master's degree, Business Administration and Management, General
University of Phoenix 2010 — 2014
Bachelor of Science - Information Technology, Information Systems Security, Program GPA 3.20
Chamblee High School 1999 — 2002
Technology/Career Preparatory Diploma, Computer Science
Dominic Ireland Dominic Ireland's TeleTech Experience April 2013 - December 2014
Job Cable Technician at Comcast
Industry Telecommunications
Experience
Comcast February 2015 - Present
TeleTech April 2013 - December 2014
Elitch Gardens May 2010 - August 2011
Education
Comcast University 2015 — 2015
Certification, Cable technology
University of Northern Colorado 2011 — 2014
Associate of Arts (A.A.), Music Performance, General
Legacy High School 2007 — 2011
Diploma
Comcast February 2015 - Present
TeleTech April 2013 - December 2014
Elitch Gardens May 2010 - August 2011
Education
Comcast University 2015 — 2015
Certification, Cable technology
University of Northern Colorado 2011 — 2014
Associate of Arts (A.A.), Music Performance, General
Legacy High School 2007 — 2011
Diploma
Greg McMillen's TeleTech Experience August 2001 - May 2002
Job NASR Tech III, Technical Support at Comcast Cable
Industry Telecommunications
Experience
Comcast Cable April 2014 - Present
Comcast Cable August 2006 - April 2014
Comcast Cable June 2009 - February 2012
Comcast Cable August 2005 - August 2006
Comcast Cable March 2003 - August 2005
Comcast Cable / AT&T Broadband May 2002 - March 2003
TeleTech August 2001 - May 2002
Skills
Call Centers, Troubleshooting, IP, Technical Support, Telephony, Switches, Software Documentation, VPN, Networking, Provisioning, BMC Remedy, Help Desk Support, Databases, Quality Assurance, Windows, Laptops, Customer Service, Oracle, Telecommunications, VoIP, Computer Network..., Routers, Broadband, System Deployment, Cabling, TCP/IP, T1, LAN-WAN, Avaya
Education
CCSN (Community College Of Southern Nevada)
Associates of the arts (AA) degree
UNLV
2 years, Biochemistry Major
Comcast Cable April 2014 - Present
Comcast Cable August 2006 - April 2014
Comcast Cable June 2009 - February 2012
Comcast Cable August 2005 - August 2006
Comcast Cable March 2003 - August 2005
Comcast Cable / AT&T Broadband May 2002 - March 2003
TeleTech August 2001 - May 2002
Skills
Call Centers, Troubleshooting, IP, Technical Support, Telephony, Switches, Software Documentation, VPN, Networking, Provisioning, BMC Remedy, Help Desk Support, Databases, Quality Assurance, Windows, Laptops, Customer Service, Oracle, Telecommunications, VoIP, Computer Network..., Routers, Broadband, System Deployment, Cabling, TCP/IP, T1, LAN-WAN, Avaya
Education
CCSN (Community College Of Southern Nevada)
Associates of the arts (AA) degree
UNLV
2 years, Biochemistry Major
Susan Gressett Susan Gressett's TeleTech Experience October 2014 - Present
Job Sales Representative at TeleTech
Industry Arts and Crafts
Experience
TeleTech October 2014 - Present
Skills
Management, Social Media, Graphic Design, Research, Leadership, Computer Proficiency, Customer Service, Retail Sales
Education
University of Phoenix 2012 — 2014
Associate's Degree, Computer Programming, Alumni
TeleTech October 2014 - Present
Skills
Management, Social Media, Graphic Design, Research, Leadership, Computer Proficiency, Customer Service, Retail Sales
Education
University of Phoenix 2012 — 2014
Associate's Degree, Computer Programming, Alumni
Tessa Shanks Tessa Shanks's TeleTech Experience July 2003 - December 2004
Job Secretary at UnityPoint Health St. Luke's
Industry Hospital & Health Care
Experience
UnityPoint Health - St. Luke's July 2004 - Present
TeleTech July 2003 - December 2004
Gateway January 1998 - September 2004
Skills
Forensic Psychology, Criminal Profiling, Forensic Psychiatry, Mental Health Care, Medical Records, Clerical Skills, Executive..., Volunteering, Psychology, Training, Healthcare, Mental Health, Customer Service, Hospitals, Leadership Development, Clinical Research, Coaching, Nonprofits, Public Speaking, Management, Crisis Intervention
Education
Walden University 2014 — 2017
BS Criminal Forensic Psychology, Forensic Psycholgoy
University of Phoenix 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Clinical Psychology
UnityPoint Health - St. Luke's July 2004 - Present
TeleTech July 2003 - December 2004
Gateway January 1998 - September 2004
Skills
Forensic Psychology, Criminal Profiling, Forensic Psychiatry, Mental Health Care, Medical Records, Clerical Skills, Executive..., Volunteering, Psychology, Training, Healthcare, Mental Health, Customer Service, Hospitals, Leadership Development, Clinical Research, Coaching, Nonprofits, Public Speaking, Management, Crisis Intervention
Education
Walden University 2014 — 2017
BS Criminal Forensic Psychology, Forensic Psycholgoy
University of Phoenix 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Clinical Psychology
Donald Davis Donald Davis's TeleTech Experience October 2006 - Present
Job Senior Principal Global Pre Sales Engineering at TeleTech
Industry Telecommunications
Experience
TeleTech October 2006 - Present
Colorado National Guard February 1993 - Present
Sprint November 2001 - October 2006
Rhythms Netconnections February 2000 - September 2001
Skills
Call Center, Outsourcing, Product Development, Service Delivery, Vendor Management, Operations Management, Workforce Management, Management, Project Management, BPO, Leadership, Networking, Contact Centers, Customer Experience, CRM, Analysis, Call Centers, Training, Process Improvement, Program Management, Change Management, Account Management, Business Process..., Telecommunications, Team Management, Offshoring, Team Leadership, Troubleshooting, Technical Support, Business Analysis, Customer Satisfaction
Education
University Of Phoenix 2003 — 2005
Masters, Information Systems
University of Phoenix 2000 — 2003
Bachelors, Information Technology
TeleTech October 2006 - Present
Colorado National Guard February 1993 - Present
Sprint November 2001 - October 2006
Rhythms Netconnections February 2000 - September 2001
Skills
Call Center, Outsourcing, Product Development, Service Delivery, Vendor Management, Operations Management, Workforce Management, Management, Project Management, BPO, Leadership, Networking, Contact Centers, Customer Experience, CRM, Analysis, Call Centers, Training, Process Improvement, Program Management, Change Management, Account Management, Business Process..., Telecommunications, Team Management, Offshoring, Team Leadership, Troubleshooting, Technical Support, Business Analysis, Customer Satisfaction
Education
University Of Phoenix 2003 — 2005
Masters, Information Systems
University of Phoenix 2000 — 2003
Bachelors, Information Technology
Ayesha Everett Ayesha Everett's TeleTech Experience October 2013 - June 2014
Job Accounting Student at University of Phoenix
Industry Financial Services
Experience
University of Phoenix September 2013 - Present
TeleTech October 2013 - June 2014
RemX Specialty Staffing October 2012 - February 2013
Wells Fargo February 2012 - October 2012
Best Bank November 2002 - March 2006
Skills
Microsoft Office, Bookkeeping, Customer Service, Customer Retention, Sales, Time Management, Budgeting, Account Reconciliation, Bank Reconciliation, Financial Accounting, Financial Services
Education
University of Phoenix 2015 — 2017
BACHELOR OF SCIENCE, ACCOUNTING
University of Phoenix 2013 — 2015
Associate of Arts (A.A.), Accounting
University of Phoenix September 2013 - Present
TeleTech October 2013 - June 2014
RemX Specialty Staffing October 2012 - February 2013
Wells Fargo February 2012 - October 2012
Best Bank November 2002 - March 2006
Skills
Microsoft Office, Bookkeeping, Customer Service, Customer Retention, Sales, Time Management, Budgeting, Account Reconciliation, Bank Reconciliation, Financial Accounting, Financial Services
Education
University of Phoenix 2015 — 2017
BACHELOR OF SCIENCE, ACCOUNTING
University of Phoenix 2013 — 2015
Associate of Arts (A.A.), Accounting
Margarita Rosado Margarita Rosado's TeleTech Experience October 2014 - March 2015
Job Tech Support at DIRECTV
Industry Telecommunications
Experience
easyhome December 2014 - Present
TeleTech October 2014 - March 2015
DIRECTV March 2014 - August 2014
Comcast May 2013 - March 2014
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Outlook, Call Centers, Customer Satisfaction, Troubleshooting, Customer Retention, Time Management, Leadership
Education
University of Phoenix 2014 — 2015
Bachelor of Arts (B.A.), Criminal justice/human services
University of Phoenix 2011 — 2013
Associate's degree, Business management
easyhome December 2014 - Present
TeleTech October 2014 - March 2015
DIRECTV March 2014 - August 2014
Comcast May 2013 - March 2014
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Outlook, Call Centers, Customer Satisfaction, Troubleshooting, Customer Retention, Time Management, Leadership
Education
University of Phoenix 2014 — 2015
Bachelor of Arts (B.A.), Criminal justice/human services
University of Phoenix 2011 — 2013
Associate's degree, Business management
Bryan VanDyne's TeleTech Experience July 2009 - Present
Job Training Supervisor, LLD at TeleTech
Industry Financial Services
Experience
TeleTech July 2009 - Present
Mutual of Omaha October 2003 - November 2005
Skills
Process Improvement, Team Management, Training Delivery, Instructional Design, Performance Management, Training, Human Resources, Management, ADDIE, Training Facilitation, Site Management, Staff Development, Customer Service, Retention Strategies, BPO, Service Delivery, Staff Supervision, Six Sigma, Banking, Financial Services, Program Launch, Product Launch, Business Travel, Microsoft Office, Strategic Planning, Launch Experience, Call Centers, Customer Experience, Coaching, Vendor Management, Team Leadership, Team Building
Education
University of Phoenix 2015 — 2019
Bachelor's degree, Human Resources Management and Services
Garland County Community College 2001 — 2002
TeleTech July 2009 - Present
Mutual of Omaha October 2003 - November 2005
Skills
Process Improvement, Team Management, Training Delivery, Instructional Design, Performance Management, Training, Human Resources, Management, ADDIE, Training Facilitation, Site Management, Staff Development, Customer Service, Retention Strategies, BPO, Service Delivery, Staff Supervision, Six Sigma, Banking, Financial Services, Program Launch, Product Launch, Business Travel, Microsoft Office, Strategic Planning, Launch Experience, Call Centers, Customer Experience, Coaching, Vendor Management, Team Leadership, Team Building
Education
University of Phoenix 2015 — 2019
Bachelor's degree, Human Resources Management and Services
Garland County Community College 2001 — 2002
Pallas Ravae Forcella Pallas Ravae Forcella's TeleTech Experience March 2013 - Present
Job Network Analyst, FrontEnd Developer, Social Consultant, at TeleTech
Industry Information Technology and Services
Experience
TeleTech March 2013 - Present
Kutenda July 2011 - December 2012
CM Mitchell Consulting October 2010 - June 2011
Baywood Learning Center September 2008 - December 2009
Bloomberg LP May 2003 - August 2003
Skills
Front-end Development, Github, Social Collaboration..., Enterprise Social..., Knowledge Base..., Needs Analysis, Organizational Network..., Social Network Analysis, Usability Testing, Enterprise Content..., Facebook, Twitter, Hootsuite, Excel, Microsoft Office, Photoshop, WordPress, Blogging, Creative Writing, Social Media, Online Advertising, Lead Generation, Marketing, Fundraising, Press Releases, Email Marketing, Editing, Online Marketing, Salesforce.com, Gamification, Google Analytics, HTML, CSS, JavaScript, Jive SBS, jQuery, SQL, ChucK, Bootstrap
Education
University of Oklahoma 2000 — 2005
BFA, Fine Arts, Art History, Astronomy
The New York Studio School
Bachelor of Arts (B.A.)
TeleTech March 2013 - Present
Kutenda July 2011 - December 2012
CM Mitchell Consulting October 2010 - June 2011
Baywood Learning Center September 2008 - December 2009
Bloomberg LP May 2003 - August 2003
Skills
Front-end Development, Github, Social Collaboration..., Enterprise Social..., Knowledge Base..., Needs Analysis, Organizational Network..., Social Network Analysis, Usability Testing, Enterprise Content..., Facebook, Twitter, Hootsuite, Excel, Microsoft Office, Photoshop, WordPress, Blogging, Creative Writing, Social Media, Online Advertising, Lead Generation, Marketing, Fundraising, Press Releases, Email Marketing, Editing, Online Marketing, Salesforce.com, Gamification, Google Analytics, HTML, CSS, JavaScript, Jive SBS, jQuery, SQL, ChucK, Bootstrap
Education
University of Oklahoma 2000 — 2005
BFA, Fine Arts, Art History, Astronomy
The New York Studio School
Bachelor of Arts (B.A.)
Kelvin Esbrand Kelvin Esbrand's TeleTech Experience December 2013 - Present
Job Operations Manager at Teletech
Industry Insurance
Experience
Teletech December 2013 - Present
Prestigous Non Profit Hospital In Los Angelos, CA January 2011 - October 2011
Connextions February 2009 - October 2011
Pharmacy Benefit Management Company January 2009 - January 2011
Skills
Call Center, Workforce Management, Operations Management, Process Improvement, Customer Service, Team Building, Vendor Management, Training, Performance Management, Customer Satisfaction, Account Management, Customer Experience, Microsoft Office, Management, Coaching, Call Centers, Leadership, Business Process..., Budgets, Recruiting, Quality Assurance, Customer Retention, Contact Centers, Strategic Planning, Cross-functional Team..., Outsourcing, BPO, CRM, Team Leadership, Change Management, Marketing, Insurance, Call Center Development, Team Management, Forecasting, Sales, Program Management, Avaya, Business Analysis, Analysis, Sales Operations, Human Resources, Leadership Development, Hiring, Executive Management, Employee Relations, Employee Training, Healthcare, Software Documentation, Employee Benefits
Education
University of Phoenix- Business Management – currently enrolled 2011 — 2014
Associate's degree, Business/Managerial Economics
University of Phoenix
Business Management
Teletech December 2013 - Present
Prestigous Non Profit Hospital In Los Angelos, CA January 2011 - October 2011
Connextions February 2009 - October 2011
Pharmacy Benefit Management Company January 2009 - January 2011
Skills
Call Center, Workforce Management, Operations Management, Process Improvement, Customer Service, Team Building, Vendor Management, Training, Performance Management, Customer Satisfaction, Account Management, Customer Experience, Microsoft Office, Management, Coaching, Call Centers, Leadership, Business Process..., Budgets, Recruiting, Quality Assurance, Customer Retention, Contact Centers, Strategic Planning, Cross-functional Team..., Outsourcing, BPO, CRM, Team Leadership, Change Management, Marketing, Insurance, Call Center Development, Team Management, Forecasting, Sales, Program Management, Avaya, Business Analysis, Analysis, Sales Operations, Human Resources, Leadership Development, Hiring, Executive Management, Employee Relations, Employee Training, Healthcare, Software Documentation, Employee Benefits
Education
University of Phoenix- Business Management – currently enrolled 2011 — 2014
Associate's degree, Business/Managerial Economics
University of Phoenix
Business Management
Lynne Harrison Lynne Harrison's TeleTech Experience August 2011 - Present
Job Visionary Entrepreneur and Owner at affiliateuphoria.com
Industry Marketing and Advertising
Experience
TeleTech August 2011 - Present
affiliateuphoria January 2009 - Present
The Lakes at Indian Creek January 2006 - December 2008
Skills
Program Management, Workforce Management, Medical Coding, BPO, Customer Satisfaction, Recruiting, Talent Acquisition, Call Center, Applicant Tracking..., Leadership, Medical Terminology, Outsourcing, Sales, Social Media Marketing, Sales Management, Customer Service, Coaching, Process Improvement, Project Management, Vendor Management, Team Leadership
Education
University of Phoenix 2007 — 2011
Bachelor of Science in Management, Business Management
Laurus Technical Institute Decatur, Georgia 2010 — 2010
Medical Billing and Coding Program: GPA 3.88, Medical Billing and Coding
TeleTech August 2011 - Present
affiliateuphoria January 2009 - Present
The Lakes at Indian Creek January 2006 - December 2008
Skills
Program Management, Workforce Management, Medical Coding, BPO, Customer Satisfaction, Recruiting, Talent Acquisition, Call Center, Applicant Tracking..., Leadership, Medical Terminology, Outsourcing, Sales, Social Media Marketing, Sales Management, Customer Service, Coaching, Process Improvement, Project Management, Vendor Management, Team Leadership
Education
University of Phoenix 2007 — 2011
Bachelor of Science in Management, Business Management
Laurus Technical Institute Decatur, Georgia 2010 — 2010
Medical Billing and Coding Program: GPA 3.88, Medical Billing and Coding
Michele Schnieder Michele Schnieder's TeleTech Experience February 2011 - July 2012
Job Implementation Coordinator at Profitsword, LLC
Industry Hospitality
Experience
ProfitSword, LLC January 2015 - Present
Profitsword, LLC September 2012 - Present
TeleTech February 2011 - July 2012
Sage Hospitality Resources November 2007 - February 2011
Sage Hospitality Resources August 2006 - November 2007
2006: Sage Hospitality Resources January 2006 - August 2006
2004-2005 January 2004 - December 2005
The Plains Hotel 2002 - 2004
Holiday Inn January 2000 - January 2002
DVM Supply January 1996 - January 2000
Skills
Opera, Delphi, Accounting, Resorts, Great Plains Software, POS, Revenue Analysis, Hotels, Property Management..., Restaurants, Catering, Budgets, Hotel Management, Hospitality Management, Team Building, Forecasting, Hospitality, Food & Beverage, Event Planning, Lodging, Rooms Division, Capital Budgeting, Market Planning, Purchasing, OnQ, Corporate Events, QuickBooks, Time Management, Event Management, Customer Service, Finance, Hotel Booking, Employee Training, Banquets, Trade Shows, Pre-opening, Micros, Cost Control, Tourism, Meeting Planning, Hiring, Revenue Forecasting, Front Office, Yield Management, P, Hospitality Industry, Food, Customer Satisfaction, Leadership, Income Statement
Education
University of Nebraska at Kearney
ProfitSword, LLC January 2015 - Present
Profitsword, LLC September 2012 - Present
TeleTech February 2011 - July 2012
Sage Hospitality Resources November 2007 - February 2011
Sage Hospitality Resources August 2006 - November 2007
2006: Sage Hospitality Resources January 2006 - August 2006
2004-2005 January 2004 - December 2005
The Plains Hotel 2002 - 2004
Holiday Inn January 2000 - January 2002
DVM Supply January 1996 - January 2000
Skills
Opera, Delphi, Accounting, Resorts, Great Plains Software, POS, Revenue Analysis, Hotels, Property Management..., Restaurants, Catering, Budgets, Hotel Management, Hospitality Management, Team Building, Forecasting, Hospitality, Food & Beverage, Event Planning, Lodging, Rooms Division, Capital Budgeting, Market Planning, Purchasing, OnQ, Corporate Events, QuickBooks, Time Management, Event Management, Customer Service, Finance, Hotel Booking, Employee Training, Banquets, Trade Shows, Pre-opening, Micros, Cost Control, Tourism, Meeting Planning, Hiring, Revenue Forecasting, Front Office, Yield Management, P, Hospitality Industry, Food, Customer Satisfaction, Leadership, Income Statement
Education
University of Nebraska at Kearney
Tricia Pattee's TeleTech Experience November 2010 - September 2011
Job Product Management
Industry Information Technology and Services
Experience
HOSTING September 2014 - Present
Dice Holdings (formerly onTargetjobs) April 2012 - August 2014
onTargetjobs September 2011 - April 2012
TeleTech November 2010 - September 2011
onTargetjobs February 2010 - November 2010
onTargetjobs December 2007 - February 2010
Key Equipment Finance April 2007 - December 2007
CareerTours January 2007 - April 2007
Jobing.com March 2005 - January 2007
Skills
Pragmatic Marketing..., Product Management, Marketing Strategy, Product Marketing, Salesforce.com, Account Management, Online Advertising, New Business Development, Training, Cross-functional Team..., Email Marketing, Sales, Market Research, Product Development, Leadership, SEM, Project Management, Business Development, Process Improvement, Analytics, Management, Talent Acquisition, Strategic Planning, Advertising, Business Strategy, CRM, Strategic Partnerships, Recruiting, Team Leadership, Sales Management, Positioning, Project Planning, Agile Methodologies, Agile Software..., Usability, Strategy, Marketing, Human Resources
Education
Rapport Leadership International 2005 — 2006
Master Graduate
University of Northern Iowa 2001 — 2005
B.A.
HOSTING September 2014 - Present
Dice Holdings (formerly onTargetjobs) April 2012 - August 2014
onTargetjobs September 2011 - April 2012
TeleTech November 2010 - September 2011
onTargetjobs February 2010 - November 2010
onTargetjobs December 2007 - February 2010
Key Equipment Finance April 2007 - December 2007
CareerTours January 2007 - April 2007
Jobing.com March 2005 - January 2007
Skills
Pragmatic Marketing..., Product Management, Marketing Strategy, Product Marketing, Salesforce.com, Account Management, Online Advertising, New Business Development, Training, Cross-functional Team..., Email Marketing, Sales, Market Research, Product Development, Leadership, SEM, Project Management, Business Development, Process Improvement, Analytics, Management, Talent Acquisition, Strategic Planning, Advertising, Business Strategy, CRM, Strategic Partnerships, Recruiting, Team Leadership, Sales Management, Positioning, Project Planning, Agile Methodologies, Agile Software..., Usability, Strategy, Marketing, Human Resources
Education
Rapport Leadership International 2005 — 2006
Master Graduate
University of Northern Iowa 2001 — 2005
B.A.
Bruce Guthrie's TeleTech Experience September 1994 - December 1996
Job Senior Manager of Service Operations at DIRECTV
Industry Telecommunications
Experience
DIRECTV Now part of the AT&T Family July 2008 - Present
Ironwood Communications April 2003 - July 2008
AT&T Broadband/Sand Cherry and Associates July 2001 - December 2002
TeleTech September 1994 - December 1996
Skills
Vendor Management, Strategy, Customer Experience, Cross-functional Team..., Telecommunications, Training, Management, Call Centers, Business Process, Process Improvement, Call Center, Business Development, Leadership, Operations Management, Account Management, Customer Service, Customer Satisfaction, Outsourcing, Team Leadership
Education
University of Nebraska at Kearney 1984 — 1988
Bachelor of Science, Business Administration
DIRECTV Now part of the AT&T Family July 2008 - Present
Ironwood Communications April 2003 - July 2008
AT&T Broadband/Sand Cherry and Associates July 2001 - December 2002
TeleTech September 1994 - December 1996
Skills
Vendor Management, Strategy, Customer Experience, Cross-functional Team..., Telecommunications, Training, Management, Call Centers, Business Process, Process Improvement, Call Center, Business Development, Leadership, Operations Management, Account Management, Customer Service, Customer Satisfaction, Outsourcing, Team Leadership
Education
University of Nebraska at Kearney 1984 — 1988
Bachelor of Science, Business Administration
Stephen Majewski's TeleTech Experience May 2010 - September 2012
Job Senior Systems Analyst at Janus Capital Group
Industry Information Technology and Services
Experience
Janus Capital Group September 2012 - Present
TeleTech May 2010 - September 2012
tw telecom, inc. January 2010 - April 2010
Integrated Asset Services July 2009 - December 2009
onTargetjobs December 2008 - May 2009
Avanade June 2005 - December 2008
Employers Unity February 2004 - June 2005
Access Data Consulting March 2003 - January 2004
Abeedle.com January 2002 - January 2003
ProSavvy November 1999 - October 2001
Skills
.NET, C#, LINQ, ASP.NET, Razor, AJAX, jQuery, CruiseControl, Asterisk, Microsoft Technologies, Smart Client Development, Web Development, Web Applications, Web 2.0, Web Services, Spring.NET, IoC, AOP, Enterprise Library, MVC Architecture, MVP, MVVM, Design Patterns, MCSD, CSS, CSS3, XML, XSLT, HTML, HTML 5, Powershell, MSMQ, TFS, WCF, IIS, MVC, WinForms, Agile Methodologies, JavaScript, Software Development, Databases, Enterprise Software, Application Architecture, Solution Architecture, Object Oriented Design, Software Design
Education
University of Phoenix 2003 — 2005
BSIT, Information Technology
DeVry Institute of Technology 1995 — 1997
Computer Science
Janus Capital Group September 2012 - Present
TeleTech May 2010 - September 2012
tw telecom, inc. January 2010 - April 2010
Integrated Asset Services July 2009 - December 2009
onTargetjobs December 2008 - May 2009
Avanade June 2005 - December 2008
Employers Unity February 2004 - June 2005
Access Data Consulting March 2003 - January 2004
Abeedle.com January 2002 - January 2003
ProSavvy November 1999 - October 2001
Skills
.NET, C#, LINQ, ASP.NET, Razor, AJAX, jQuery, CruiseControl, Asterisk, Microsoft Technologies, Smart Client Development, Web Development, Web Applications, Web 2.0, Web Services, Spring.NET, IoC, AOP, Enterprise Library, MVC Architecture, MVP, MVVM, Design Patterns, MCSD, CSS, CSS3, XML, XSLT, HTML, HTML 5, Powershell, MSMQ, TFS, WCF, IIS, MVC, WinForms, Agile Methodologies, JavaScript, Software Development, Databases, Enterprise Software, Application Architecture, Solution Architecture, Object Oriented Design, Software Design
Education
University of Phoenix 2003 — 2005
BSIT, Information Technology
DeVry Institute of Technology 1995 — 1997
Computer Science
Jessica (Bond) Taggett's TeleTech Experience November 2010 - July 2012
Job Contract Furniture Specialist at Eakes Office Solutions
Industry Furniture
Experience
Eakes Office Solutions April 2014 - Present
Business Interiors by Staples (Canada) July 2012 - April 2014
TeleTech November 2010 - July 2012
Eakes Office Plus March 2008 - November 2010
Nelnet August 2002 - December 2007
Premier Designs Jewelry August 2002 - August 2007
Skills
Business writing, Contract furniture..., New Business Development, Account Management, Business Networking, Leadership, Budgets, Business Writing, Sales, Training, Business Development, Marketing, Sales Operations, Analysis, B2B, Proposal Writing, Solution Selling, Marketing Strategy, Purchasing, Networking, Customer Service, Selling, Microsoft Office, Team Building, Cold Calling, Retail, Customer Satisfaction
Education
University of Nebraska-Lincoln 1998 — 2002
BA, Psychology
Eakes Office Solutions April 2014 - Present
Business Interiors by Staples (Canada) July 2012 - April 2014
TeleTech November 2010 - July 2012
Eakes Office Plus March 2008 - November 2010
Nelnet August 2002 - December 2007
Premier Designs Jewelry August 2002 - August 2007
Skills
Business writing, Contract furniture..., New Business Development, Account Management, Business Networking, Leadership, Budgets, Business Writing, Sales, Training, Business Development, Marketing, Sales Operations, Analysis, B2B, Proposal Writing, Solution Selling, Marketing Strategy, Purchasing, Networking, Customer Service, Selling, Microsoft Office, Team Building, Cold Calling, Retail, Customer Satisfaction
Education
University of Nebraska-Lincoln 1998 — 2002
BA, Psychology
Paula Garb's TeleTech Experience July 2008 - Present
Job Senior Technology Program Manager at TeleTech
Industry Information Services
Experience
TeleTech July 2008 - Present
TeleTech April 2008 - June 2008
TeleTech August 2007 - April 2008
First Data Corporation May 1989 - July 2006
Western Union/First Data 1989 - 2006
Education
University of Phoenix 2000 — 2003
BS/BA, Business Administration
TeleTech July 2008 - Present
TeleTech April 2008 - June 2008
TeleTech August 2007 - April 2008
First Data Corporation May 1989 - July 2006
Western Union/First Data 1989 - 2006
Education
University of Phoenix 2000 — 2003
BS/BA, Business Administration
Albert De Los Santos's TeleTech Experience April 2014 - Present
Job Senior Manager Optimizing Quality, Productivity, and Efficiency At All Levels Including Agile Project Management
Industry Computer Hardware
Experience
Teletech April 2014 - Present
Skills
Business Process..., Business Analysis, IT Strategy, Business Process, Outsourcing, Change Management, Program Management, Management Consulting, Process Improvement, Business Intelligence, Business Transformation, Requirements Analysis, Project Management, ITIL, Integration
Education
University of Phoenix 1994 — 1998
Master of Business Administration (MBA), Computer/Information Technology Administration and Management
Teletech April 2014 - Present
Skills
Business Process..., Business Analysis, IT Strategy, Business Process, Outsourcing, Change Management, Program Management, Management Consulting, Process Improvement, Business Intelligence, Business Transformation, Requirements Analysis, Project Management, ITIL, Integration
Education
University of Phoenix 1994 — 1998
Master of Business Administration (MBA), Computer/Information Technology Administration and Management
Gina Meier's TeleTech Experience May 2004 - February 2007
Job Office Manager at Midwest Connect
Industry Business Supplies and Equipment
Experience
Midwest Connect February 2007 - Present
TeleTech May 2004 - February 2007
Education
University of Nebraska-Lincoln 1999 — 2003
Bachelor of Fine Arts (B.F.A.), Graphic Design
Midwest Connect February 2007 - Present
TeleTech May 2004 - February 2007
Education
University of Nebraska-Lincoln 1999 — 2003
Bachelor of Fine Arts (B.F.A.), Graphic Design
Chantell Bender's TeleTech Experience September 2004 - February 2006
Job Director of Customer Care at VSP Global
Industry Insurance
Experience
VSP Global October 2014 - Present
FFTY November 2011 - October 2014
SkinStore.com September 2007 - November 2011
Salu Inc. (SkinStore.com) May 2006 - August 2007
TeleTech September 2004 - February 2006
TeleTech July 2000 - August 2004
Skills
Workforce Management, CRM, Employee Relations, Contact Center..., Change Management, Operations Management, Program Management, E-commerce, Marketing, Management, Customer Experience, Process Improvement, Strategic Planning, Team Building, Leadership, Sales, Training, Call Center, Business Process..., Customer Retention, Forecasting, Contact Centers, BPO, Customer Satisfaction, Retail, Call Centers
Education
University of Phoenix 2006 — 2010
BS
VSP Global October 2014 - Present
FFTY November 2011 - October 2014
SkinStore.com September 2007 - November 2011
Salu Inc. (SkinStore.com) May 2006 - August 2007
TeleTech September 2004 - February 2006
TeleTech July 2000 - August 2004
Skills
Workforce Management, CRM, Employee Relations, Contact Center..., Change Management, Operations Management, Program Management, E-commerce, Marketing, Management, Customer Experience, Process Improvement, Strategic Planning, Team Building, Leadership, Sales, Training, Call Center, Business Process..., Customer Retention, Forecasting, Contact Centers, BPO, Customer Satisfaction, Retail, Call Centers
Education
University of Phoenix 2006 — 2010
BS
Virtanya Crawford's TeleTech Experience April 1998 - June 1999
Job Workforce Management Long Term Capacity Planning Manager West Division at Comcast
Industry Telecommunications
Experience
Comcast February 2015 - Present
Comcast January 2012 - February 2015
Comcast June 2008 - August 2010
Comcast January 2007 - April 2008
Comcast April 2001 - June 2007
Comcast June 1999 - April 2000
TeleTech April 1998 - June 1999
Skills
Workforce Management, Avaya, ACD, Operations Management, Human Resources, Outsourcing, Management, Vendor Management, Data Analysis, BPO, Budgets, Call Centers, Telecommunications, Forecasting, Project Planning, Call Center Development, Software Documentation, CRM, Customer Satisfaction, Telephony, Contact Centers, Training, Analysis, Resource Management, IVR, Inbound Marketing, Customer Retention, Process Improvement, Call Center, Customer Experience, Team Leadership, Troubleshooting, Program Management, Strategic Planning, Performance Management, Avaya Technologies, Team Management, Business Analysis, Broadband, Leadership, Team Building, Workforce Planning, Change Management, Cross-functional Team..., Quality Assurance, Business Process..., Sla
Education
University of Phoenix 2002 — 2008
Completed all but three classes to my degree program, job and family took priority over completing, Business Administration, Management and Operations, 3.89
Aurora Central High School 1990 — 1994
High School, General Education
Comcast February 2015 - Present
Comcast January 2012 - February 2015
Comcast June 2008 - August 2010
Comcast January 2007 - April 2008
Comcast April 2001 - June 2007
Comcast June 1999 - April 2000
TeleTech April 1998 - June 1999
Skills
Workforce Management, Avaya, ACD, Operations Management, Human Resources, Outsourcing, Management, Vendor Management, Data Analysis, BPO, Budgets, Call Centers, Telecommunications, Forecasting, Project Planning, Call Center Development, Software Documentation, CRM, Customer Satisfaction, Telephony, Contact Centers, Training, Analysis, Resource Management, IVR, Inbound Marketing, Customer Retention, Process Improvement, Call Center, Customer Experience, Team Leadership, Troubleshooting, Program Management, Strategic Planning, Performance Management, Avaya Technologies, Team Management, Business Analysis, Broadband, Leadership, Team Building, Workforce Planning, Change Management, Cross-functional Team..., Quality Assurance, Business Process..., Sla
Education
University of Phoenix 2002 — 2008
Completed all but three classes to my degree program, job and family took priority over completing, Business Administration, Management and Operations, 3.89
Aurora Central High School 1990 — 1994
High School, General Education
Darcie Sargent's TeleTech Experience June 2006 - February 2008
Job Adjunct Facilitator/International Accountant
Industry Accounting
Experience
University of Phoenix January 2010 - Present
Golden Star Resources Ltd. March 2008 - May 2013
TeleTech June 2006 - February 2008
Grace Best Elementary School, Lewis Palmer Dist. 38 August 2003 - May 2006
Skills
Microsoft Excel, Accounting, Business Process..., Microsoft Office, Business Analysis, Sarbanes-Oxley Act, Management Reporting, SEC Requirements, Financial Reporting, Audit Analysis, Adjunct Facilitator, US GAAP reporting, Management, Service Delivery, Analysis, Workforce Management, Auditing, Shared Services, BPO, Operations Management
Education
University of Phoenix 2004 — 2006
Master of Business Administration (M.B.A.), Accounting and Finance
University of Northern Colorado 1999 — 2003
Bachelor of Science (B.S.), Mathematics, Teaching Certificate
University of Phoenix January 2010 - Present
Golden Star Resources Ltd. March 2008 - May 2013
TeleTech June 2006 - February 2008
Grace Best Elementary School, Lewis Palmer Dist. 38 August 2003 - May 2006
Skills
Microsoft Excel, Accounting, Business Process..., Microsoft Office, Business Analysis, Sarbanes-Oxley Act, Management Reporting, SEC Requirements, Financial Reporting, Audit Analysis, Adjunct Facilitator, US GAAP reporting, Management, Service Delivery, Analysis, Workforce Management, Auditing, Shared Services, BPO, Operations Management
Education
University of Phoenix 2004 — 2006
Master of Business Administration (M.B.A.), Accounting and Finance
University of Northern Colorado 1999 — 2003
Bachelor of Science (B.S.), Mathematics, Teaching Certificate
Mick Shivley's TeleTech Experience 2004 - 2012
Job Experienced Enterprise and Shared Services Finance Leader
Industry Telecommunications
Experience
TeleTech Holdings, Inc. 2012 - 2015
TeleTech 2004 - 2012
TeleTech 1998 - 2003
TeleTech May 1997 - 1998
U S WEST Marketing Resources Group (MRG), Inc. 1996 - 1997
U S WEST Marketing Resources Group (MRG), Inc. 1994 - 1996
U S WEST October 1990 - 1994
Skills
Financial Analysis, Forecasting, Variance Analysis, Financial Reporting, Hyperion Enterprise, Financial Modeling, Process Improvement, Finance, Managerial Finance, Cross-functional Team..., Internal Controls, Revenue Recognition, Accounting, US GAAP, Vendor Management, Executive Support, Resource Allocation
Education
University of Northern Colorado 1984 — 1988
Bachelor’s Degree, Accounting
Brighton High School
Denver Catholic Biblical School
TeleTech Holdings, Inc. 2012 - 2015
TeleTech 2004 - 2012
TeleTech 1998 - 2003
TeleTech May 1997 - 1998
U S WEST Marketing Resources Group (MRG), Inc. 1996 - 1997
U S WEST Marketing Resources Group (MRG), Inc. 1994 - 1996
U S WEST October 1990 - 1994
Skills
Financial Analysis, Forecasting, Variance Analysis, Financial Reporting, Hyperion Enterprise, Financial Modeling, Process Improvement, Finance, Managerial Finance, Cross-functional Team..., Internal Controls, Revenue Recognition, Accounting, US GAAP, Vendor Management, Executive Support, Resource Allocation
Education
University of Northern Colorado 1984 — 1988
Bachelor’s Degree, Accounting
Brighton High School
Denver Catholic Biblical School
James Warfield's TeleTech Experience 2000 - 2008
Job Consultant at Complete Spectrum
Industry Telecommunications
Experience
Complete Spectrum September 2007 - Present
Qwest Communications September 2007 - September 2008
Qwest 2007 - 2008
TeleTech 2000 - 2008
Holden MSS 2004 - 2007
Holden Marketing Group 2004 - 2007
Holden Marketing Support Services 2004 - 2007
U S WEST 1981 - 1996
Skills
Workforce Planning, Account Management, Applicant Tracking..., Call Centers, Executive Search, Human Resources, Management, Performance Management, Recruiting, Retirement, Sales, Talent Acquisition, Talent Management, Technical Recruiting, Vendor Management, Contract Recruitment, Sourcing, Employer Branding, Internet Recruiting, Interviews, Temporary Placement, Benefits Negotiation, Recruitment Advertising, College Recruiting
Education
University of Phoenix 1994 — 1998
Bachelor of Business Administration (B.B.A.), Business Administration
University of Phoenix
Bachelor of Business Administration (BBA), Business Administration and Management, General
Complete Spectrum September 2007 - Present
Qwest Communications September 2007 - September 2008
Qwest 2007 - 2008
TeleTech 2000 - 2008
Holden MSS 2004 - 2007
Holden Marketing Group 2004 - 2007
Holden Marketing Support Services 2004 - 2007
U S WEST 1981 - 1996
Skills
Workforce Planning, Account Management, Applicant Tracking..., Call Centers, Executive Search, Human Resources, Management, Performance Management, Recruiting, Retirement, Sales, Talent Acquisition, Talent Management, Technical Recruiting, Vendor Management, Contract Recruitment, Sourcing, Employer Branding, Internet Recruiting, Interviews, Temporary Placement, Benefits Negotiation, Recruitment Advertising, College Recruiting
Education
University of Phoenix 1994 — 1998
Bachelor of Business Administration (B.B.A.), Business Administration
University of Phoenix
Bachelor of Business Administration (BBA), Business Administration and Management, General
Dan Gordon's TeleTech Experience January 2009 - December 2010
Job SVP, Strategy and Development at West Interactive
Industry Retail
Experience
West Corporation August 2012 - Present
EPM, Inc. January 2008 - Present
TeleTech January 2009 - December 2010
West January 2005 - December 2008
Omnium 1998 - 2004
Meridian Advertising 1990 - 1997
Skills
CRM, Management, Strategy, Account Management, Call Centers, Business Development, Leadership, Strategic Planning, Sales, Outsourcing, Customer Experience..., Conference Presenter, Product Marketing, New Business Development, Marketing, Call Center, Customer Experience, Go-to-market Strategy
Education
University of Notre Dame 1985 — 1989
Bachelor of Business Administration (BBA), Finance and Business Economics; Minor in Psychology
West Corporation August 2012 - Present
EPM, Inc. January 2008 - Present
TeleTech January 2009 - December 2010
West January 2005 - December 2008
Omnium 1998 - 2004
Meridian Advertising 1990 - 1997
Skills
CRM, Management, Strategy, Account Management, Call Centers, Business Development, Leadership, Strategic Planning, Sales, Outsourcing, Customer Experience..., Conference Presenter, Product Marketing, New Business Development, Marketing, Call Center, Customer Experience, Go-to-market Strategy
Education
University of Notre Dame 1985 — 1989
Bachelor of Business Administration (BBA), Finance and Business Economics; Minor in Psychology
Elie Wild's TeleTech Experience May 1996 - April 2000
Job Sr telecom VOIP Engineer at Einstein Noah Restaurant group
Industry Restaurants
Experience
Einstein Noah Restaurant group Sr Telecom VOIP EngineerNew World Restaurant Group, Inc.2001 - Present
Einstein Noah Restaurant Group 2001 - Present
Einstein Noah Corp 2001 - Present
Einstein Noah Bagel Corp. 2001 - Present
CoBiz Financial Inc. 2005 - 2005
Teletech May 1996 - April 2000
Teletech May 1996 - April 2000
Education
University of Northern Colorado 1990 — 1993
Einstein Noah Restaurant group Sr Telecom VOIP EngineerNew World Restaurant Group, Inc.2001 - Present
Einstein Noah Restaurant Group 2001 - Present
Einstein Noah Corp 2001 - Present
Einstein Noah Bagel Corp. 2001 - Present
CoBiz Financial Inc. 2005 - 2005
Teletech May 1996 - April 2000
Teletech May 1996 - April 2000
Education
University of Northern Colorado 1990 — 1993
Amy Jaeger's TeleTech Experience November 2007 - March 2011
Job Senior Account Executive
Industry Staffing and Recruiting
Experience
Topgrading, Inc. January 2013 - Present
TeleTech@Home March 2011 - January 2013
TeleTech November 2007 - March 2011
Alpine Access, Inc. 2005 - 2007
Skills
Technical Recruiting, Recruiting, Screening Resumes, Employee Relations, Human Resources, Performance Management, HRIS
Education
University of Northern Colorado 1982 — 1985
Cherry Creek High School 1979 — 1982
Topgrading, Inc. January 2013 - Present
TeleTech@Home March 2011 - January 2013
TeleTech November 2007 - March 2011
Alpine Access, Inc. 2005 - 2007
Skills
Technical Recruiting, Recruiting, Screening Resumes, Employee Relations, Human Resources, Performance Management, HRIS
Education
University of Northern Colorado 1982 — 1985
Cherry Creek High School 1979 — 1982
Erin Contreras, MBA/HRM's TeleTech Experience September 2012 - March 2013
Job Resultsdriven global human resources executive
Industry Human Resources
Experience
STARTEK November 2013 - Present
TeleTech September 2012 - March 2013
Adelphia Communications Corporation July 2006 - March 2012
Adelphia Communications Corporation April 2005 - July 2006
Adelphia Communications Corporation May 2003 - April 2005
TeleTech, Inc. September 2000 - May 2003
U S WEST/MediaOne/AT&T Broadband April 1998 - September 2000
PacifiCare Health Systems 1995 - 1998
PacifiCare Health Systems 1993 - 1995
PacifiCare Health Systems 1989 - 1993
Skills
HRIS, Employee Relations, Employee Benefits, Benefits Administration, Payroll, Internal Communications, Onboarding, Workforce Planning, Employment Contracts, Mergers & Acquisitions, Performance Management, Budget Management, Compliance, Budgets, Mergers, Bankruptcy, Budget Analysis, Governance, Internal Audit, Policy Analysis, Acquisition Integration, Workers Compensation, Compensation, Global Compensation, Compensation & Benefits, Incentive Programs, Compensation Structures, Global Human Resources..., Human Resources, Leadership, Strategy, Management, Training
Education
University of Phoenix 2007 — 2009
Master of Business Administration (MBA), Human Resources Management
University of Phoenix 1992 — 1995
Bachelor of Science in Business Administration, Finance
STARTEK November 2013 - Present
TeleTech September 2012 - March 2013
Adelphia Communications Corporation July 2006 - March 2012
Adelphia Communications Corporation April 2005 - July 2006
Adelphia Communications Corporation May 2003 - April 2005
TeleTech, Inc. September 2000 - May 2003
U S WEST/MediaOne/AT&T Broadband April 1998 - September 2000
PacifiCare Health Systems 1995 - 1998
PacifiCare Health Systems 1993 - 1995
PacifiCare Health Systems 1989 - 1993
Skills
HRIS, Employee Relations, Employee Benefits, Benefits Administration, Payroll, Internal Communications, Onboarding, Workforce Planning, Employment Contracts, Mergers & Acquisitions, Performance Management, Budget Management, Compliance, Budgets, Mergers, Bankruptcy, Budget Analysis, Governance, Internal Audit, Policy Analysis, Acquisition Integration, Workers Compensation, Compensation, Global Compensation, Compensation & Benefits, Incentive Programs, Compensation Structures, Global Human Resources..., Human Resources, Leadership, Strategy, Management, Training
Education
University of Phoenix 2007 — 2009
Master of Business Administration (MBA), Human Resources Management
University of Phoenix 1992 — 1995
Bachelor of Science in Business Administration, Finance
Patricia Golfo Acosta's TeleTech Experience September 2009 - May 2011
Job Seasoned bilingual HR Executive, ample experience working in multinationals in US and abroad
Industry Consumer Services
Experience
BlueConnect Contact Center - Kitec S.A. October 2014 - August 2015
DIRECTV Latin America March 2013 - October 2014
DIRECTV Latin America June 2011 - February 2013
TeleTech September 2009 - May 2011
Teletech S.A. August 2007 - August 2009
The Cheesecake Factory April 2003 - October 2005
Cadiz Inc. November 1999 - March 2003
Los Angeles Times September 1998 - October 1999
Sony Pictures Entertainment July 1995 - September 1998
Sony Pictures Entertainment January 1993 - July 1995
Skills
Workforce Management, Call Center, Team Leadership, Team Development, Cross-functional Team..., Outsourcing, Office Administration, Offshore Outsourcing, Fully bilingual English, Customer Experience, Contact Centers, Human Resources, Management, Customer Satisfaction, Call Center Development, Call Centers, BPO, Leadership, Time Management, Operations Management
Education
University of Phoenix 1996 — 1999
Bachelor's Degree, Business Administration and Management, General
University degree
Bachelor of Science in Management
BlueConnect Contact Center - Kitec S.A. October 2014 - August 2015
DIRECTV Latin America March 2013 - October 2014
DIRECTV Latin America June 2011 - February 2013
TeleTech September 2009 - May 2011
Teletech S.A. August 2007 - August 2009
The Cheesecake Factory April 2003 - October 2005
Cadiz Inc. November 1999 - March 2003
Los Angeles Times September 1998 - October 1999
Sony Pictures Entertainment July 1995 - September 1998
Sony Pictures Entertainment January 1993 - July 1995
Skills
Workforce Management, Call Center, Team Leadership, Team Development, Cross-functional Team..., Outsourcing, Office Administration, Offshore Outsourcing, Fully bilingual English, Customer Experience, Contact Centers, Human Resources, Management, Customer Satisfaction, Call Center Development, Call Centers, BPO, Leadership, Time Management, Operations Management
Education
University of Phoenix 1996 — 1999
Bachelor's Degree, Business Administration and Management, General
University degree
Bachelor of Science in Management
Naydja Allen-David's TeleTech Experience 2000 - 2001
Job Business Operations Manager III
Industry Computer Software
Experience
Dish 2003 - Present
IntraNext Systems 2001 - 2003
TeleTech 2000 - 2001
MCI 1996 - 2000
Skills
SharePoint, SDLC, Oracle Applications, Vendor Relations, Security, SQL, Business Analysis, Requirements Analysis, Software Development
Education
University of Phoenix 1998 — 2000
Master of Arts, Computer Information Systems
University of Northern Colorado 1991 — 1996
Bachelor of Arts, Biological Science
Dish 2003 - Present
IntraNext Systems 2001 - 2003
TeleTech 2000 - 2001
MCI 1996 - 2000
Skills
SharePoint, SDLC, Oracle Applications, Vendor Relations, Security, SQL, Business Analysis, Requirements Analysis, Software Development
Education
University of Phoenix 1998 — 2000
Master of Arts, Computer Information Systems
University of Northern Colorado 1991 — 1996
Bachelor of Arts, Biological Science
Dan Traeger's TeleTech Experience December 2006 - January 2008
Job Electronics Department Manager at Walmart
Industry Writing and Editing
Experience
Walmart June 2013 - Present
Walmart July 2012 - June 2013
Walmart February 2010 - July 2012
Borders April 2009 - February 2010
Columbia Falls Aluminum Co January 2008 - April 2009
TeleTech December 2006 - January 2008
Borders May 2004 - December 2006
Sailfin Pet Shop Inc July 1998 - May 2004
Skills
Blogging, Feature Articles, Freelance Writing, Novels, Proofreading, Ghostwriting, Editing, Fiction, Creative Writing, Short Stories, Copy Editing, Fiction Writing, Journalism, Management, Project Management, Sales Management, Retail Sales, Retail Marketing, Multi-channel Retail, Consumer Electronics, Aluminum, Human Resources, Cash Handling, Cash Management, Cashiering, Pets, Aquariums, Aquatic Ecology, Aquatic Toxicology, Book Reviews, Inventory Management, Invoicing, Customer Service, Customer Satisfaction, Customer Relations, Customer Retention, Customer Experience, Customer Insight, Customer Support, Customer Acquisition, Customer Engagement, Long-term Customer..., Inventory Control, Telecommunications, Team Building, Team Leadership, Team Management, Team Motivation, Teamwork, Screening Resumes
Education
University of Nevada-Las Vegas 1989 — 1992
Bachelor of Arts (B.A.), English Language and Literature/Letters
Flathead High School 1984 — 1987
Walmart June 2013 - Present
Walmart July 2012 - June 2013
Walmart February 2010 - July 2012
Borders April 2009 - February 2010
Columbia Falls Aluminum Co January 2008 - April 2009
TeleTech December 2006 - January 2008
Borders May 2004 - December 2006
Sailfin Pet Shop Inc July 1998 - May 2004
Skills
Blogging, Feature Articles, Freelance Writing, Novels, Proofreading, Ghostwriting, Editing, Fiction, Creative Writing, Short Stories, Copy Editing, Fiction Writing, Journalism, Management, Project Management, Sales Management, Retail Sales, Retail Marketing, Multi-channel Retail, Consumer Electronics, Aluminum, Human Resources, Cash Handling, Cash Management, Cashiering, Pets, Aquariums, Aquatic Ecology, Aquatic Toxicology, Book Reviews, Inventory Management, Invoicing, Customer Service, Customer Satisfaction, Customer Relations, Customer Retention, Customer Experience, Customer Insight, Customer Support, Customer Acquisition, Customer Engagement, Long-term Customer..., Inventory Control, Telecommunications, Team Building, Team Leadership, Team Management, Team Motivation, Teamwork, Screening Resumes
Education
University of Nevada-Las Vegas 1989 — 1992
Bachelor of Arts (B.A.), English Language and Literature/Letters
Flathead High School 1984 — 1987
Delta Cuate's TeleTech Experience August 2015 - Present
Job Help Desk/level III Tech support
Industry Information Technology and Services
Experience
TeleTech August 2015 - Present
Maximus October 2014 - May 2015
McGraw-Hill October 2010 - February 2011
Verizon March 2010 - October 2010
Waste Management June 2008 - December 2008
U.S. Cellular May 2007 - April 2008
Comcast June 2006 - December 2006
CAEL June 2004 - June 2005
Union League Boys & Girls Clubs February 1997 - August 2000
Skills
Microsoft Office, SnagIt, Remedy Ticketing System, Lucent, Nice QA, CTI, Norstar, Nortel, Raisers Edge, SAP, Windows 7, Windows Vista, Windows XP, Internet, Data Entry, Windows 8, Fax, Xerox Printers, Telecommunications, Sales, Customer Satisfaction, Customer Experience, Payroll
Education
University of Phoenix 2015 — 2017
Associate of Arts and Sciences (AAS), Information Technology with Cisco Networking Certificate
West Side Technical 1999 — 1999
C.N.A., Certified Nursing Assistant
Daley College 1995 — 1996
GED
TeleTech August 2015 - Present
Maximus October 2014 - May 2015
McGraw-Hill October 2010 - February 2011
Verizon March 2010 - October 2010
Waste Management June 2008 - December 2008
U.S. Cellular May 2007 - April 2008
Comcast June 2006 - December 2006
CAEL June 2004 - June 2005
Union League Boys & Girls Clubs February 1997 - August 2000
Skills
Microsoft Office, SnagIt, Remedy Ticketing System, Lucent, Nice QA, CTI, Norstar, Nortel, Raisers Edge, SAP, Windows 7, Windows Vista, Windows XP, Internet, Data Entry, Windows 8, Fax, Xerox Printers, Telecommunications, Sales, Customer Satisfaction, Customer Experience, Payroll
Education
University of Phoenix 2015 — 2017
Associate of Arts and Sciences (AAS), Information Technology with Cisco Networking Certificate
West Side Technical 1999 — 1999
C.N.A., Certified Nursing Assistant
Daley College 1995 — 1996
GED
Alissa Quiroz's TeleTech Experience 2000 - July 2014
Job Senior Manager, Learning & Leadership Development, TeleTech
Industry E-Learning
Experience
TeleTech 2000 - July 2014
TeleTech 1998 - 2000
Skills
Performance Management, BPO, Training, Leadership Development, Training Delivery, Talent Acquisition, ERP, Human Resources, Analysis, Soft Skills, Process Improvement, Management, Outsourcing
Education
West Liberty University 2014 — 2017
Bachelor's degree, Athletic Training/Trainer, Current Junior
University of Phoenix
Bachelor of Science, Business/Marketing
TeleTech 2000 - July 2014
TeleTech 1998 - 2000
Skills
Performance Management, BPO, Training, Leadership Development, Training Delivery, Talent Acquisition, ERP, Human Resources, Analysis, Soft Skills, Process Improvement, Management, Outsourcing
Education
West Liberty University 2014 — 2017
Bachelor's degree, Athletic Training/Trainer, Current Junior
University of Phoenix
Bachelor of Science, Business/Marketing
Teri Fix's TeleTech Experience April 2000 - August 2003
Job Human Resources
Industry Medical Practice
Experience
Encompass Medical Group March 2014 - Present
Reece and Nichols July 2003 - May 2015
Bosley August 2007 - July 2013
TeleTech April 2000 - August 2003
Embassy Suites Hotel April 1997 - June 2000
Skills
Employee Relations, Customer Service, Team Building, Sales, Management, Training, Strategic Planning, Leadership, Recruiting, Human Resources, Coaching
Education
University of Nebraska at Omaha 1991 — 1995
Bachelors of Science in Business Administration
Encompass Medical Group March 2014 - Present
Reece and Nichols July 2003 - May 2015
Bosley August 2007 - July 2013
TeleTech April 2000 - August 2003
Embassy Suites Hotel April 1997 - June 2000
Skills
Employee Relations, Customer Service, Team Building, Sales, Management, Training, Strategic Planning, Leadership, Recruiting, Human Resources, Coaching
Education
University of Nebraska at Omaha 1991 — 1995
Bachelors of Science in Business Administration
Norm Blome's TeleTech Experience May 1996 - May 2003
Job Sr. VP at Westwood College
Industry Education Management
Experience
Westwood College May 2003 - Present
TeleTech May 1996 - May 2003
Arthur Andersen 1982 - 1991
Skills
Team Building, Executive Management, Financial Analysis, Strategic Planning, Forecasting, Leadership, Accounting, Process Improvement, Management, Mergers
Education
University of Nebraska-Lincoln 1979 — 1982
BS, Accounting
Westwood College May 2003 - Present
TeleTech May 1996 - May 2003
Arthur Andersen 1982 - 1991
Skills
Team Building, Executive Management, Financial Analysis, Strategic Planning, Forecasting, Leadership, Accounting, Process Improvement, Management, Mergers
Education
University of Nebraska-Lincoln 1979 — 1982
BS, Accounting
Aprile Snyder's TeleTech Experience June 2013 - May 2015
Job Finance Clerk at City of Zephyrhills Utility Billing
Industry Writing and Editing
Experience
City of Zephyrhills June 2015 - Present
TeleTech June 2013 - May 2015
City of Zephyrhills December 2012 - May 2013
TeleTech May 2007 - December 2012
LiveOps October 2005 - November 2012
Florida Hospital Zephyrhills August 2005 - May 2007
Quest Diagnostics May 2000 - August 2005
Skills
Microsoft Office, Microsoft Word, Windows 7, Windows XP, Windows 8.1, PowerPoint, Customer Service, Customer Experience, Customer Satisfaction, Oracle Applications, Linux, Citrix, People Skills, Troubleshooting, Work At Home, Critical Thinking, Team Building, Proofreading, Non-fiction, Short Stories, Fiction, Fiction Writing
Education
Emergency Management Institute 2012 — 2013
FEMA, National Incident Management System
Pasco Sheriffs Office 2013 — 2013
CPR/AED, Heartsaver
University of Phoenix 2002 — 2004
Associate of Arts (AA), Business, Management, Marketing, and Related Support Services
Hillsborough Community College 1997 — 2000
N/A, Special Education and Teaching
Leto High School 1980 — 1983
Graduated, High School/Secondary Diploma Programs
City of Zephyrhills June 2015 - Present
TeleTech June 2013 - May 2015
City of Zephyrhills December 2012 - May 2013
TeleTech May 2007 - December 2012
LiveOps October 2005 - November 2012
Florida Hospital Zephyrhills August 2005 - May 2007
Quest Diagnostics May 2000 - August 2005
Skills
Microsoft Office, Microsoft Word, Windows 7, Windows XP, Windows 8.1, PowerPoint, Customer Service, Customer Experience, Customer Satisfaction, Oracle Applications, Linux, Citrix, People Skills, Troubleshooting, Work At Home, Critical Thinking, Team Building, Proofreading, Non-fiction, Short Stories, Fiction, Fiction Writing
Education
Emergency Management Institute 2012 — 2013
FEMA, National Incident Management System
Pasco Sheriffs Office 2013 — 2013
CPR/AED, Heartsaver
University of Phoenix 2002 — 2004
Associate of Arts (AA), Business, Management, Marketing, and Related Support Services
Hillsborough Community College 1997 — 2000
N/A, Special Education and Teaching
Leto High School 1980 — 1983
Graduated, High School/Secondary Diploma Programs
Janelle Rosales-Vanacore's TeleTech Experience May 2015 - Present
Job Health & Wellness Manager at TeleTech
Industry Health, Wellness and Fitness
Experience
TeleTech May 2015 - Present
Reach Fitness at Oracle July 2010 - May 2015
Take Care Health Systems at Sun Microsystems December 2006 - June 2010
BaySport at Adobe Systems & National Semiconductor September 2002 - December 2005
TimeOut Services January 2000 - June 2002
TimeOut Services at Cisco Systems January 1998 - December 1999
TimeOut Services at Cisco Systems January 1997 - January 1998
APPLE COMPUTER October 1996 - March 1997
Apple Computer May 1996 - September 1996
Skills
Wellness, Budgeting, Administration, Sports, Fitness, Program Management, Event Management, Account Management, Budgets, Management, Customer Service, Event Planning, Sports Management, Staff Management, Staff Development, Process Management, Operations Management, Coaching, Exercise Physiology, Personal Training, Leadership
Education
University of Northern Colorado 2010 — 2011
Master of Science (M.S.), M.S. - Sport Administration
University of Northern Colorado 1993 — 2000
B.S., Sport & Exercise Science
TeleTech May 2015 - Present
Reach Fitness at Oracle July 2010 - May 2015
Take Care Health Systems at Sun Microsystems December 2006 - June 2010
BaySport at Adobe Systems & National Semiconductor September 2002 - December 2005
TimeOut Services January 2000 - June 2002
TimeOut Services at Cisco Systems January 1998 - December 1999
TimeOut Services at Cisco Systems January 1997 - January 1998
APPLE COMPUTER October 1996 - March 1997
Apple Computer May 1996 - September 1996
Skills
Wellness, Budgeting, Administration, Sports, Fitness, Program Management, Event Management, Account Management, Budgets, Management, Customer Service, Event Planning, Sports Management, Staff Management, Staff Development, Process Management, Operations Management, Coaching, Exercise Physiology, Personal Training, Leadership
Education
University of Northern Colorado 2010 — 2011
Master of Science (M.S.), M.S. - Sport Administration
University of Northern Colorado 1993 — 2000
B.S., Sport & Exercise Science
LaTanya Brown's TeleTech Experience September 2012 - Present
Job TaX Professional at H&R Block
Industry Financial Services
Experience
TeleTech September 2012 - Present
H&R Block December 2010 - Present
Delve February 2009 - April 2010
Ford Motor Company February 2003 - January 2005
Skills
Interviews, Recruiting, Online Research, Focus Groups, Marketing Research, Market Research, Quantitative Research, SPSS, Survey Design, Qualitative Research, Competitive Intelligence, Building Relationships, Data Analysis, Customer Insight, Data Collection, CRM, Microsoft Office, Microsoft Excel, Customer Service, Financial Services, Data Entry, PeopleSoft
Education
University of Phoenix 2010 — 2013
Associate of Arts and Sciences (A.A.S.), administration of healthcare and medical records
Normandy 1994 — 1997
TeleTech September 2012 - Present
H&R Block December 2010 - Present
Delve February 2009 - April 2010
Ford Motor Company February 2003 - January 2005
Skills
Interviews, Recruiting, Online Research, Focus Groups, Marketing Research, Market Research, Quantitative Research, SPSS, Survey Design, Qualitative Research, Competitive Intelligence, Building Relationships, Data Analysis, Customer Insight, Data Collection, CRM, Microsoft Office, Microsoft Excel, Customer Service, Financial Services, Data Entry, PeopleSoft
Education
University of Phoenix 2010 — 2013
Associate of Arts and Sciences (A.A.S.), administration of healthcare and medical records
Normandy 1994 — 1997
Ross Dimas's TeleTech Experience 2000 - 2009
Job IT Business Analyst
Industry Computer Hardware
Experience
encana 2004 - 2010
encana 2004 - 2010
teletech 2000 - 2009
percepta 2001 - 2006
Skills
Microsoft Office, Microsoft Excel, Customer Service, Project Management, Software Documentation, Business Analysis, Project Planning, Microsoft Word, Prezi, MS Project, Data Entry, PowerPoint, Vendor Management, Quality Assurance, Team Building, Microsoft Project, Training, Marketing, Analysis, Sway, Technical Writing, Hospitality Management, Hospitality Industry, Social Media, Social Skills, CRM, Event Planning, Event Management, Corporate Events, Facebook, Process Improvement, Inventory Management, Business Process..., Social Networking, Operations Management, Outlook, Quality Control, Research, Retail, Sales, Telecommunications, User Experience, User Acceptance Testing, Visio, Windows, Xbox 360, YouTube
Education
University of Phoenix-Colorado Campus 2012 — 2016
Bachelors of Science, Information Technology
encana 2004 - 2010
encana 2004 - 2010
teletech 2000 - 2009
percepta 2001 - 2006
Skills
Microsoft Office, Microsoft Excel, Customer Service, Project Management, Software Documentation, Business Analysis, Project Planning, Microsoft Word, Prezi, MS Project, Data Entry, PowerPoint, Vendor Management, Quality Assurance, Team Building, Microsoft Project, Training, Marketing, Analysis, Sway, Technical Writing, Hospitality Management, Hospitality Industry, Social Media, Social Skills, CRM, Event Planning, Event Management, Corporate Events, Facebook, Process Improvement, Inventory Management, Business Process..., Social Networking, Operations Management, Outlook, Quality Control, Research, Retail, Sales, Telecommunications, User Experience, User Acceptance Testing, Visio, Windows, Xbox 360, YouTube
Education
University of Phoenix-Colorado Campus 2012 — 2016
Bachelors of Science, Information Technology
Eric Riggs's TeleTech Experience February 2011 - August 2013
Job Nissan Parts Agent at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech February 2011 - August 2013
Skills
Call Centers, Contact Centers, Service Delivery, Customer Experience, Customer Satisfaction, Performance Management, Team Management, Customer Service, Process Improvement, Technical Support
Education
University of Northwestern Ohio 2007 — 2010
Associates in Applied Science, Automotive High Performance
TeleTech February 2011 - August 2013
Skills
Call Centers, Contact Centers, Service Delivery, Customer Experience, Customer Satisfaction, Performance Management, Team Management, Customer Service, Process Improvement, Technical Support
Education
University of Northwestern Ohio 2007 — 2010
Associates in Applied Science, Automotive High Performance
Heather Chunn's TeleTech Experience October 2013 - Present
Job Sales and Use Tax
Industry Accounting
Experience
TeleTech October 2013 - Present
TransMontaigne November 2011 - October 2013
Great-West Life September 2008 - November 2011
tw telecom 2004 - 2008
First Data Corporation 1997 - 2004
Skills
Tax, Accounting, Auditing, Financial Accounting, Financial Reporting, General Ledger, Income Tax, Sarbanes-Oxley Act, Account Reconciliation
Education
University of Phoenix 2010 — 2011
MBA, Business
TeleTech October 2013 - Present
TransMontaigne November 2011 - October 2013
Great-West Life September 2008 - November 2011
tw telecom 2004 - 2008
First Data Corporation 1997 - 2004
Skills
Tax, Accounting, Auditing, Financial Accounting, Financial Reporting, General Ledger, Income Tax, Sarbanes-Oxley Act, Account Reconciliation
Education
University of Phoenix 2010 — 2011
MBA, Business
Michelle Martin-Trotter's TeleTech Experience May 1996 - February 1999
Job Analyst IIFinance at Windstream Communications
Industry Telecommunications
Experience
Windstream Communications January 2000 - Present
Nuvox Communications/ Windstream January 2000 - Present
Qwest February 1999 - December 1999
TeleTech May 1996 - February 1999
Checkcare Inc July 1995 - April 1996
March of Dimes August 1994 - April 1995
Greenville County Schools September 1990 - January 1994
Education
University of North Carolina at Pembroke 1985 — 1989
Bachelor of Science, Education
Windstream Communications January 2000 - Present
Nuvox Communications/ Windstream January 2000 - Present
Qwest February 1999 - December 1999
TeleTech May 1996 - February 1999
Checkcare Inc July 1995 - April 1996
March of Dimes August 1994 - April 1995
Greenville County Schools September 1990 - January 1994
Education
University of North Carolina at Pembroke 1985 — 1989
Bachelor of Science, Education
Stephanie Berg's TeleTech Experience August 2012 - October 2014
Job Senior Financial Analyst, The National MS Society
Industry Nonprofit Organization Management
Experience
The National MS Society October 2014 - Present
TeleTech August 2012 - October 2014
TeleTech August 2010 - August 2012
TeleTech August 2008 - August 2010
CDM Smith May 2007 - May 2008
CDM Smith November 2006 - May 2007
CH2M HILL November 2005 - November 2006
CH2M HILL November 2004 - November 2005
Sports Authority November 2003 - November 2004
Skills
Financial Analysis, Team Leadership, Financial Reporting, Accounting, Forecasting, Process Improvement, Analysis, Variance Analysis, Sarbanes-Oxley Act, Finance, Account Reconciliation, Financial Modeling, Business Analysis, Leadership, Hyperion, Managerial Finance
Education
University of Nebraska-Lincoln 1998 — 2003
Bachelor of Science (BS), Accounting
The National MS Society October 2014 - Present
TeleTech August 2012 - October 2014
TeleTech August 2010 - August 2012
TeleTech August 2008 - August 2010
CDM Smith May 2007 - May 2008
CDM Smith November 2006 - May 2007
CH2M HILL November 2005 - November 2006
CH2M HILL November 2004 - November 2005
Sports Authority November 2003 - November 2004
Skills
Financial Analysis, Team Leadership, Financial Reporting, Accounting, Forecasting, Process Improvement, Analysis, Variance Analysis, Sarbanes-Oxley Act, Finance, Account Reconciliation, Financial Modeling, Business Analysis, Leadership, Hyperion, Managerial Finance
Education
University of Nebraska-Lincoln 1998 — 2003
Bachelor of Science (BS), Accounting
Amberly Baker's TeleTech Experience October 2007 - August 2008
Job Student at University of Phoenix
Industry Accounting
Experience
Figgins Construction Co., Inc. April 2012 - Present
Casey's General Stores, Inc. July 2011 - March 2012
TeleTech October 2007 - August 2008
Education
University of Phoenix 2012 — 2014
Master of Science (MS), Accounting
University of Phoenix 2010 — 2012
Bachelor of Science (BS), Accounting and Business/Management
University of Phoenix 2009 — 2010
Associate of Arts (AA), Accounting
Figgins Construction Co., Inc. April 2012 - Present
Casey's General Stores, Inc. July 2011 - March 2012
TeleTech October 2007 - August 2008
Education
University of Phoenix 2012 — 2014
Master of Science (MS), Accounting
University of Phoenix 2010 — 2012
Bachelor of Science (BS), Accounting and Business/Management
University of Phoenix 2009 — 2010
Associate of Arts (AA), Accounting
Deanne Richter's TeleTech Experience November 2012 - Present
Job Health Specialist
Industry Hospital & Health Care
Experience
TeleTech November 2012 - Present
University Health System February 2007 - November 2009
Skills
EMR, Critical Care, Healthcare Management, Nursing, Patient Safety, Medical/Surgical, EHR, Hospitals, Healthcare Information...
Education
University of Phoenix 2010 — 2012
Bachelor of Science, Registered Nursing/Registered Nurse, GPA 3.96
TeleTech November 2012 - Present
University Health System February 2007 - November 2009
Skills
EMR, Critical Care, Healthcare Management, Nursing, Patient Safety, Medical/Surgical, EHR, Hospitals, Healthcare Information...
Education
University of Phoenix 2010 — 2012
Bachelor of Science, Registered Nursing/Registered Nurse, GPA 3.96
Mitzy Lewis's TeleTech Experience January 2014 - Present
Job Customer Service Rep at TeleTech
Industry Hospital & Health Care
Experience
TeleTech January 2014 - Present
United Summit Center April 2007 - January 2014
Aegis November 2006 - January 2007
Subway October 2003 - October 2006
Prestons Pizza August 2002 - September 2003
TDEC May 1993 - September 1995
The Republican news paper June 1992 - March 1993
Skills
Treatment, Behavioral Health, Crisis Intervention, Customer Service, Microsoft Word, Call Center Operations, Exceptional work flow..., Adheres to customer..., Committed to maintain..., strong problem solving...
Education
University of Phoenix 2006 — 2010
No degree obained, Business/Commerce, General
Preston High School 1991 — 1992
General High School Diploma
TeleTech January 2014 - Present
United Summit Center April 2007 - January 2014
Aegis November 2006 - January 2007
Subway October 2003 - October 2006
Prestons Pizza August 2002 - September 2003
TDEC May 1993 - September 1995
The Republican news paper June 1992 - March 1993
Skills
Treatment, Behavioral Health, Crisis Intervention, Customer Service, Microsoft Word, Call Center Operations, Exceptional work flow..., Adheres to customer..., Committed to maintain..., strong problem solving...
Education
University of Phoenix 2006 — 2010
No degree obained, Business/Commerce, General
Preston High School 1991 — 1992
General High School Diploma
Courtney Peebles's TeleTech Experience May 2011 - January 2013
Job General Clerk at Serco
Industry Public Relations and Communications
Experience
Serco October 2013 - Present
OtterBox June 2013 - November 2013
Afni January 2013 - June 2013
TeleTech May 2011 - January 2013
Skills
Question Answering, Technical Support, cell phone support, Customer Satisfaction, Customer Service, Customer Experience, Customer Retention
Education
University of North Texas 1998 — 2001
Bachelor of Science (BS), Art Teacher Education
Serco October 2013 - Present
OtterBox June 2013 - November 2013
Afni January 2013 - June 2013
TeleTech May 2011 - January 2013
Skills
Question Answering, Technical Support, cell phone support, Customer Satisfaction, Customer Service, Customer Experience, Customer Retention
Education
University of North Texas 1998 — 2001
Bachelor of Science (BS), Art Teacher Education
Greta Williams's TeleTech Experience October 2014 - Present
Job Sales Representative at TeleTech
Industry
Experience
TeleTech October 2014 - Present
EDS Group January 2001 - July 2004
Skills
Microsoft Excel, Customer Service, Project Management, Program Management, Business Analysis, Microsoft Word, Change Management, Sales, Integration, ITIL, Troubleshooting
Education
University of Phoenix 2009 — 2015
Associate of Arts (A.A.), Business Administration and Management, General, 3.32
TeleTech October 2014 - Present
EDS Group January 2001 - July 2004
Skills
Microsoft Excel, Customer Service, Project Management, Program Management, Business Analysis, Microsoft Word, Change Management, Sales, Integration, ITIL, Troubleshooting
Education
University of Phoenix 2009 — 2015
Associate of Arts (A.A.), Business Administration and Management, General, 3.32
Sam Fairchild's TeleTech Experience July 2013 - Present
Job Trainer at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech July 2013 - Present
TeleTech April 2012 - July 2013
Weld County School District 6 September 2011 - December 2011
Skills
Public Relations, Advertising, Training, Management
Education
University of Northern Colorado 2007 — 2011
Bachelor of Arts (B.A.), Journalism and mass communication
TeleTech July 2013 - Present
TeleTech April 2012 - July 2013
Weld County School District 6 September 2011 - December 2011
Skills
Public Relations, Advertising, Training, Management
Education
University of Northern Colorado 2007 — 2011
Bachelor of Arts (B.A.), Journalism and mass communication
Crystal Smyth's TeleTech Experience May 2015 - Present
Job
Industry Human Resources
Experience
TeleTech May 2015 - Present
Education
University of Phoenix 2015 — 2019
Bachelor of Human Services/Management, Human Services, General, A
TeleTech May 2015 - Present
Education
University of Phoenix 2015 — 2019
Bachelor of Human Services/Management, Human Services, General, A
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc