TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
TeleTech List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TeleTech. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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TeleTech Employees
Employee
Years
Job
Industry
Laura Mackay, BA, CCLS Laura Mackay, BA, CCLS's TeleTech Experience January 2004 - April 2008
Job Distribution Centre Administrator at CocaCola Refreshments
Industry Food & Beverages
Experience
Coca-Cola Refreshments April 2008 - Present
Dr Everett Chalmers Hospital March 2012 - May 2012
TeleTech January 2004 - April 2008
Education
Saint Mary's University 2003 — 2009
Bachelor of Arts (BA), Sociology and Psychology
Coca-Cola Refreshments April 2008 - Present
Dr Everett Chalmers Hospital March 2012 - May 2012
TeleTech January 2004 - April 2008
Education
Saint Mary's University 2003 — 2009
Bachelor of Arts (BA), Sociology and Psychology
DEBRA WEBER DEBRA WEBER's TeleTech Experience June 2014 - Present
Job Safety and Security Hyundai BlueLink at TeleTech
Industry Health, Wellness and Fitness
Experience
TeleTech June 2014 - Present
Revana February 2014 - June 2014
Pleasant Valley Air June 2013 - October 2013
Skills
Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Microsoft Excel, Marketing, Windows, Management, Salesforce.com, Team Building, Time Management, Leadership, Sales, Training, Access
Education
Rio Salado College 2012 — 2017
TeleTech June 2014 - Present
Revana February 2014 - June 2014
Pleasant Valley Air June 2013 - October 2013
Skills
Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Microsoft Excel, Marketing, Windows, Management, Salesforce.com, Team Building, Time Management, Leadership, Sales, Training, Access
Education
Rio Salado College 2012 — 2017
Michael Bouley Michael Bouley's TeleTech Experience November 2009 - April 2010
Job Chief Compliance Officer
Industry Financial Services
Experience
Stockpile Investments February 2013 - Present
Zecco Trading (acquired by TradeKing) January 2011 - October 2012
TeleTech November 2009 - April 2010
E*TRADE Financial June 2006 - July 2009
J.P. Morgan March 2000 - June 2006
Skills
Training, Customer Retention, FINRA, Series 7, Series 63, Series 24, Securities, Mutual Funds, Financial Services, Call Center, Risk Management, Equities, Investments, Process Improvement, Options, Banking, Asset Managment, Trading Systems, Business Process..., Due Diligence, Investment Strategies, Operations Management, BPO, Vendor Management, Call Centers, Management, CRM, Start-ups, Outsourcing, Leadership, Recruiting, Relationship Management, Performance Management, Financial Risk
Education
Rhode Island College
BS Management, Business Administration/Management
Community College of Rhode Island
Associate, Business Administration
Stockpile Investments February 2013 - Present
Zecco Trading (acquired by TradeKing) January 2011 - October 2012
TeleTech November 2009 - April 2010
E*TRADE Financial June 2006 - July 2009
J.P. Morgan March 2000 - June 2006
Skills
Training, Customer Retention, FINRA, Series 7, Series 63, Series 24, Securities, Mutual Funds, Financial Services, Call Center, Risk Management, Equities, Investments, Process Improvement, Options, Banking, Asset Managment, Trading Systems, Business Process..., Due Diligence, Investment Strategies, Operations Management, BPO, Vendor Management, Call Centers, Management, CRM, Start-ups, Outsourcing, Leadership, Recruiting, Relationship Management, Performance Management, Financial Risk
Education
Rhode Island College
BS Management, Business Administration/Management
Community College of Rhode Island
Associate, Business Administration
Linda Schebel's TeleTech Experience May 2015 - Present
Job Customer Service Agent at TeleTech
Industry Human Resources
Experience
TeleTech May 2015 - Present
David L. Wagman, D.C., P.C. September 2001 - June 2014
William Penn Charter School October 2008 - January 2012
American Board of Internal Medicine February 1997 - September 2001
North American Company for Life and Health Insurance July 1991 - November 1996
Skills
Human Resources, Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Administrative..., Payroll, Data Entry, Employee Benefits, Benefits Administration
Education
St. Joseph's College (ME) 2000 — 2015
Psychology
Grapevine Senior High
TeleTech May 2015 - Present
David L. Wagman, D.C., P.C. September 2001 - June 2014
William Penn Charter School October 2008 - January 2012
American Board of Internal Medicine February 1997 - September 2001
North American Company for Life and Health Insurance July 1991 - November 1996
Skills
Human Resources, Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Administrative..., Payroll, Data Entry, Employee Benefits, Benefits Administration
Education
St. Joseph's College (ME) 2000 — 2015
Psychology
Grapevine Senior High
Joanna Maciuszko's TeleTech Experience February 2013 - September 2015
Job Accountant at Kärcher North America Inc.
Industry Accounting
Experience
Kärcher North America Inc. September 2015 - Present
TeleTech February 2013 - September 2015
Johnson & Johnson June 2011 - January 2012
Skills
Bilingual English/Polish, Proficient in SAP,..., Wall Street Training:..., Strong organizational..., Corporate Finance
Education
Rutgers, The State University of New Jersey-Newark 2009 — 2012
Bachelor of Science (BS), Accounting
Kärcher North America Inc. September 2015 - Present
TeleTech February 2013 - September 2015
Johnson & Johnson June 2011 - January 2012
Skills
Bilingual English/Polish, Proficient in SAP,..., Wall Street Training:..., Strong organizational..., Corporate Finance
Education
Rutgers, The State University of New Jersey-Newark 2009 — 2012
Bachelor of Science (BS), Accounting
Christine Vera's TeleTech Experience July 2014 - Present
Job Vice President, Global Operations at TeleTech
Industry Executive Office
Experience
TeleTech July 2014 - Present
TeleTech July 2011 - July 2014
TCIM Services March 2010 - June 2011
TCIM Services 2008 - 2010
TCIM Services February 2006 - February 2008
ACS 2004 - 2006
T-Mobile 2002 - 2004
StarTek 2002 - 2004
TeleTech 1999 - 2003
TeleTech 1999 - 2001
Skills
Client Services, Sales Operations, Account Management, Client Acquisition, Complex Sales, International Business, Outsourcing, Outsourcing Management, Nearshore, Leadership, Process Improvement, Strategic Planning, Customer Experience, Operations Management, Cross-functional Team..., Program Management, Financial Services, Strategy, P&L Management, CRM, Call Centers, Customer Acquisition, BPO, Management, Contact Centers, Workforce Management, Vendor Management, Business Intelligence, Contract Negotiation, Business Development
Education
Radford University - College of Business and Economics 1987 — 1992
TeleTech July 2014 - Present
TeleTech July 2011 - July 2014
TCIM Services March 2010 - June 2011
TCIM Services 2008 - 2010
TCIM Services February 2006 - February 2008
ACS 2004 - 2006
T-Mobile 2002 - 2004
StarTek 2002 - 2004
TeleTech 1999 - 2003
TeleTech 1999 - 2001
Skills
Client Services, Sales Operations, Account Management, Client Acquisition, Complex Sales, International Business, Outsourcing, Outsourcing Management, Nearshore, Leadership, Process Improvement, Strategic Planning, Customer Experience, Operations Management, Cross-functional Team..., Program Management, Financial Services, Strategy, P&L Management, CRM, Call Centers, Customer Acquisition, BPO, Management, Contact Centers, Workforce Management, Vendor Management, Business Intelligence, Contract Negotiation, Business Development
Education
Radford University - College of Business and Economics 1987 — 1992
Candice Zosa-Alinabo Candice Zosa-Alinabo's TeleTech Experience August 2014 - May 2015
Job Customer Service Professional
Industry Human Resources
Experience
TeleTech August 2014 - May 2015
Wipro BPS June 2011 - August 2014
Wipro BPS January 2009 - June 2011
Aegis PeopleSupport Philippines Inc. August 2007 - December 2008
Peoplesupport Inc January 2007 - August 2007
PeopleSupport, Inc. 2003 - 2007
Informatics Computer Institute 2002 - 2003
Belgian Integrated Agrarian Reform Support Programme (BIARSP) 2001 - 2002
Skills
Workforce Management, Call Center, Operations Management, Team Management, Performance Management, Service Delivery, Customer Experience, Sla, Employee Engagement, People Management, Credit Management, Dialer Management, Management, Analysis, Customer Retention, Leadership, Process Improvement, Recruiting, Training, Training Delivery, Call Centers, SLA
Education
University of San Jose - Recoletos 2014 — 2015
Bachelor’s Degree, Human Resource Development and Management, Magna cum Laude
Silliman University 1997 — 2002
BS in Business Computer Applications, Business Computer Applications
Saint Paul University 1993 — 1997
High School
TeleTech August 2014 - May 2015
Wipro BPS June 2011 - August 2014
Wipro BPS January 2009 - June 2011
Aegis PeopleSupport Philippines Inc. August 2007 - December 2008
Peoplesupport Inc January 2007 - August 2007
PeopleSupport, Inc. 2003 - 2007
Informatics Computer Institute 2002 - 2003
Belgian Integrated Agrarian Reform Support Programme (BIARSP) 2001 - 2002
Skills
Workforce Management, Call Center, Operations Management, Team Management, Performance Management, Service Delivery, Customer Experience, Sla, Employee Engagement, People Management, Credit Management, Dialer Management, Management, Analysis, Customer Retention, Leadership, Process Improvement, Recruiting, Training, Training Delivery, Call Centers, SLA
Education
University of San Jose - Recoletos 2014 — 2015
Bachelor’s Degree, Human Resource Development and Management, Magna cum Laude
Silliman University 1997 — 2002
BS in Business Computer Applications, Business Computer Applications
Saint Paul University 1993 — 1997
High School
Brandon Giorgetta Brandon Giorgetta's TeleTech Experience May 2015 - Present
Job Financial Analyst
Industry Insurance
Experience
TeleTech May 2015 - Present
Real Colorado Soccer August 2012 - Present
Farmers Insurance July 2014 - February 2015
Bank of the West November 2013 - March 2014
Financial Foundation Group May 2012 - October 2012
AIM Solutions June 2011 - June 2012
Dean's February 2011 - May 2012
Car Care Promotions June 2010 - August 2010
Fountain Valley School of Colorado August 2007 - May 2008
Skills
Customer Service, Financial Analysis, Microsoft Excel, Strategic Financial..., Sales, Analysis, Investments, Entrepreneurship, Finance, Microsoft Office, PowerPoint, Life Insurance, Excel, Word, Financial Reviews, Organization, Financial Services, Financial Markets, Financial Statements, Highly detail oriented, Analytical Skills, Insurance, Retirement Planning, Financial Advisory, Social Networking, Property and Casualty, Hyperion, Social Media, Leadership, Noetix, MS Excel Pivot Tables, Ms Excel Vlookup
Education
Trinity University 2009 — 2012
Bachelor of Science, Business Administration; Finance
Rollins College 2008 — 2009
Business Administration and Management, General
Fountain Valley 2004 — 2008
TeleTech May 2015 - Present
Real Colorado Soccer August 2012 - Present
Farmers Insurance July 2014 - February 2015
Bank of the West November 2013 - March 2014
Financial Foundation Group May 2012 - October 2012
AIM Solutions June 2011 - June 2012
Dean's February 2011 - May 2012
Car Care Promotions June 2010 - August 2010
Fountain Valley School of Colorado August 2007 - May 2008
Skills
Customer Service, Financial Analysis, Microsoft Excel, Strategic Financial..., Sales, Analysis, Investments, Entrepreneurship, Finance, Microsoft Office, PowerPoint, Life Insurance, Excel, Word, Financial Reviews, Organization, Financial Services, Financial Markets, Financial Statements, Highly detail oriented, Analytical Skills, Insurance, Retirement Planning, Financial Advisory, Social Networking, Property and Casualty, Hyperion, Social Media, Leadership, Noetix, MS Excel Pivot Tables, Ms Excel Vlookup
Education
Trinity University 2009 — 2012
Bachelor of Science, Business Administration; Finance
Rollins College 2008 — 2009
Business Administration and Management, General
Fountain Valley 2004 — 2008
Laurie Clementi's TeleTech Experience August 1998 - April 2004
Job Software support/Trainer at AccuSystems, LLC
Industry Banking
Experience
AccuSystems, LLC August 2010 - January 2015
World Savings August 2004 - August 2010
World Savings/Wachovia June 2004 - August 2010
TeleTech August 1998 - April 2004
Skills
Banking, Customer Service, Project Management, Microsoft Office, Microsoft Excel, Project Planning, Management, Leadership
Education
Rollins College 2001 — 2002
Training Certificate
AccuSystems, LLC August 2010 - January 2015
World Savings August 2004 - August 2010
World Savings/Wachovia June 2004 - August 2010
TeleTech August 1998 - April 2004
Skills
Banking, Customer Service, Project Management, Microsoft Office, Microsoft Excel, Project Planning, Management, Leadership
Education
Rollins College 2001 — 2002
Training Certificate
John Fox, MSOB's TeleTech Experience June 2013 - Present
Job Trainer at TeleTech
Industry Consumer Services
Experience
TeleTech June 2013 - Present
Education
University of Hartford
Master of Science, Organizational Behavior
Rhode Island College
Bachelor of Arts, English
TeleTech June 2013 - Present
Education
University of Hartford
Master of Science, Organizational Behavior
Rhode Island College
Bachelor of Arts, English
Jeanette Avery Jeanette Avery's TeleTech Experience February 2013 - Present
Job Executive Administrative Assistant at TeleTech
Industry Financial Services
Experience
TeleTech February 2013 - Present
MDP Engineering Group November 2011 - January 2013
Gallagher Enterprises, LLC July 2008 - November 2011
Land Title 2004 - 2008
Skills
Spreadsheets, Office Management, Administrative..., Outlook, Customer Service
Education
Regis University 1999 — 2001
BS, Business Administration
Red Rocks Community College 1992 — 1997
Bachelor of Arts (B.A.), Business Administration, Management and Operations
TeleTech February 2013 - Present
MDP Engineering Group November 2011 - January 2013
Gallagher Enterprises, LLC July 2008 - November 2011
Land Title 2004 - 2008
Skills
Spreadsheets, Office Management, Administrative..., Outlook, Customer Service
Education
Regis University 1999 — 2001
BS, Business Administration
Red Rocks Community College 1992 — 1997
Bachelor of Arts (B.A.), Business Administration, Management and Operations
Joe Sack's TeleTech Experience February 2004 - September 2006
Job Change the World
Industry Computer Software
Experience
Amazon October 2013 - November 2014
Blue Cross Blue Shield of Alabama May 2013 - October 2013
BBVA Compass March 2012 - May 2013
Freelance August 1999 - July 2012
Proteligence October 2011 - March 2012
AutoTec, LLC April 2009 - October 2011
EBSCO Industries September 2006 - March 2009
TeleTech February 2004 - September 2006
Rensselaer Polytechnic Institute January 2001 - January 2004
Skills
SQL, JavaScript, HTML, Web Services, JIRA, PHP, Spring, SOA, jQuery, CVS, Eclipse, Ant, JSP, Subversion, Confluence, Chocolate, Java, Java Enterprise Edition, CSS, Spring Framework
Education
Rensselaer Polytechnic Institute 1999 — 2003
B.S.
Amazon October 2013 - November 2014
Blue Cross Blue Shield of Alabama May 2013 - October 2013
BBVA Compass March 2012 - May 2013
Freelance August 1999 - July 2012
Proteligence October 2011 - March 2012
AutoTec, LLC April 2009 - October 2011
EBSCO Industries September 2006 - March 2009
TeleTech February 2004 - September 2006
Rensselaer Polytechnic Institute January 2001 - January 2004
Skills
SQL, JavaScript, HTML, Web Services, JIRA, PHP, Spring, SOA, jQuery, CVS, Eclipse, Ant, JSP, Subversion, Confluence, Chocolate, Java, Java Enterprise Edition, CSS, Spring Framework
Education
Rensselaer Polytechnic Institute 1999 — 2003
B.S.
Chris McDonald Chris McDonald's TeleTech Experience August 2002 - February 2003
Job CEO at Registria
Industry Marketing and Advertising
Experience
Registria December 2012 - Present
Affect Results December 2007 - Present
MDC Partners August 2009 - March 2012
Pluris Marketing April 2008 - July 2009
Abacus February 2003 - August 2007
TeleTech August 2002 - February 2003
MBS Insight (DIMAC) October 2000 - July 2002
iXL January 1999 - September 2000
EDS (Electronic Data Systems) January 1996 - January 1999
Skills
Catalogs, Database Marketing, Online Advertising, Analytics, Consulting, Strategic Planning, Service Contract, Early Stage Ventures, Customer Acquisition, Acquisition Integration, Mergers, Multi-channel Marketing, Digital Marketing, Turnaround Experience, Brand Development, Direct Marketing, E-commerce, Lead Generation, Email Marketing, Mergers & Acquisitions, Leadership, Marketing Strategy, Strategy, Management, CRM, Interactive Marketing, Strategic Partnerships, Marketing, Mobile Marketing, Online Marketing, Campaign Management, Digital Strategy, Segmentation
Education
Purdue University - Krannert School of Management 1998 — 2000
MBA, Management
University of Colorado Boulder 1987 — 1991
BA, History
Registria December 2012 - Present
Affect Results December 2007 - Present
MDC Partners August 2009 - March 2012
Pluris Marketing April 2008 - July 2009
Abacus February 2003 - August 2007
TeleTech August 2002 - February 2003
MBS Insight (DIMAC) October 2000 - July 2002
iXL January 1999 - September 2000
EDS (Electronic Data Systems) January 1996 - January 1999
Skills
Catalogs, Database Marketing, Online Advertising, Analytics, Consulting, Strategic Planning, Service Contract, Early Stage Ventures, Customer Acquisition, Acquisition Integration, Mergers, Multi-channel Marketing, Digital Marketing, Turnaround Experience, Brand Development, Direct Marketing, E-commerce, Lead Generation, Email Marketing, Mergers & Acquisitions, Leadership, Marketing Strategy, Strategy, Management, CRM, Interactive Marketing, Strategic Partnerships, Marketing, Mobile Marketing, Online Marketing, Campaign Management, Digital Strategy, Segmentation
Education
Purdue University - Krannert School of Management 1998 — 2000
MBA, Management
University of Colorado Boulder 1987 — 1991
BA, History
Tammy Hocking's TeleTech Experience May 2014 - June 2014
Job Graphic Designer & Project Manager
Industry Design
Experience
I/O Designs, LLC July 2014 - Present
Catnip Design October 2002 - Present
TeleTech May 2014 - June 2014
Aimco November 2013 - April 2014
DISH November 2011 - May 2013
Actors for Autism 2010 - 2012
Trada January 2011 - June 2011
Lime Interactive October 2006 - March 2009
Fairfax Media June 2003 - October 2006
Fairfax Community Newspapers January 1997 - April 2001
Skills
Logo Design, Graphic Design, Adobe Creative Suite, Art Direction, QuarkXPress, Illustrator, Corporate Identity, InDesign, Typography, Layout, Graphics, Illustration, Branding Experience, Copywriting, Advertising, Brochures, Photoshop, Branding
Education
RMIT University 1997 — 1999
Certificate III in Graphic Prepress, Print Design
I/O Designs, LLC July 2014 - Present
Catnip Design October 2002 - Present
TeleTech May 2014 - June 2014
Aimco November 2013 - April 2014
DISH November 2011 - May 2013
Actors for Autism 2010 - 2012
Trada January 2011 - June 2011
Lime Interactive October 2006 - March 2009
Fairfax Media June 2003 - October 2006
Fairfax Community Newspapers January 1997 - April 2001
Skills
Logo Design, Graphic Design, Adobe Creative Suite, Art Direction, QuarkXPress, Illustrator, Corporate Identity, InDesign, Typography, Layout, Graphics, Illustration, Branding Experience, Copywriting, Advertising, Brochures, Photoshop, Branding
Education
RMIT University 1997 — 1999
Certificate III in Graphic Prepress, Print Design
Wade Roybal Wade Roybal's TeleTech Experience September 1996 - July 1997
Job Senior Network Engineer at CoBank
Industry Information Technology and Services
Experience
CoBank March 2013 - Present
Ciber November 2002 - February 2013
Ciber October 2000 - November 2002
Encoda Systems July 1997 - October 2000
TeleTech September 1996 - July 1997
Skills
Cisco Routers, Cisco Wireless, Cisco Security, F5 BigIP, Cisco VPN, Checkpoint, Microsoft Technologies, Disaster Recovery, SAN, Troubleshooting
Education
Princeton University 1992 — 1996
Bachelor of Arts (BA), History
CoBank March 2013 - Present
Ciber November 2002 - February 2013
Ciber October 2000 - November 2002
Encoda Systems July 1997 - October 2000
TeleTech September 1996 - July 1997
Skills
Cisco Routers, Cisco Wireless, Cisco Security, F5 BigIP, Cisco VPN, Checkpoint, Microsoft Technologies, Disaster Recovery, SAN, Troubleshooting
Education
Princeton University 1992 — 1996
Bachelor of Arts (BA), History
Amy Kitteringham's TeleTech Experience 2000 - 2002
Job Real Estate Professional, Colorado Home Finder Realty
Industry Real Estate
Experience
Colorado Home Finder Realty 2014 - Present
The Amy K Combo 2000 - Present
Brokers Guild Classic 2012 - April 2014
Bliss Cafe 2004 - 2006
First Revenue Assurance 2003 - 2004
TeleTech 2000 - 2002
TeleTech 1999 - 2000
TeleTech 1997 - 1999
Skills
Customer Service, Sales, Marketing, Management, Social Media, Recruiting, Interviews, Human Resources, Training, Analysis, Employee Benefits, Event Management, Team Building, Leadership, Public Speaking, Budgets
Education
Colorado Real Estate School
Real Estate, State and National Real Estate Laws
Regis University
PHR
University of Colorado at Denver 1990 — 1996
B.A., Political Science
Arvada West High School 1980 — 1983
HS Diploma
Holy Family High School 1979 — 1980
Colorado Home Finder Realty 2014 - Present
The Amy K Combo 2000 - Present
Brokers Guild Classic 2012 - April 2014
Bliss Cafe 2004 - 2006
First Revenue Assurance 2003 - 2004
TeleTech 2000 - 2002
TeleTech 1999 - 2000
TeleTech 1997 - 1999
Skills
Customer Service, Sales, Marketing, Management, Social Media, Recruiting, Interviews, Human Resources, Training, Analysis, Employee Benefits, Event Management, Team Building, Leadership, Public Speaking, Budgets
Education
Colorado Real Estate School
Real Estate, State and National Real Estate Laws
Regis University
PHR
University of Colorado at Denver 1990 — 1996
B.A., Political Science
Arvada West High School 1980 — 1983
HS Diploma
Holy Family High School 1979 — 1980
Brenda Reid Brenda Reid's TeleTech Experience July 2006 - November 2010
Job Vice President, Product Management | Onboarding at SuccessFactors
Industry Computer Software
Experience
SuccessFactors December 2012 - Present
SuccessFactors November 2010 - December 2012
TeleTech July 2006 - November 2010
Ceridian 2002 - 2006
HealthSouth July 1996 - November 2002
Skills
Enterprise Software, SaaS, Vendor Management, Product Management, Cloud Computing, Process Improvement, Project Management, Talent Management, Change Management, Agile Methodologies, Business Intelligence, Requirements Analysis, Integration, Outsourcing, Business Process..., Software Development, Business Analysis, Software Project..., Talent Acquisition, Leadership, SDLC, CRM, Recruiting, Onboarding, Enterprise Architecture, Quality Assurance, Professional Services, Cross-functional Team..., Strategy, Analytics, Program Management
Education
Regis University
BA, OrgDev / Computer Science
SuccessFactors December 2012 - Present
SuccessFactors November 2010 - December 2012
TeleTech July 2006 - November 2010
Ceridian 2002 - 2006
HealthSouth July 1996 - November 2002
Skills
Enterprise Software, SaaS, Vendor Management, Product Management, Cloud Computing, Process Improvement, Project Management, Talent Management, Change Management, Agile Methodologies, Business Intelligence, Requirements Analysis, Integration, Outsourcing, Business Process..., Software Development, Business Analysis, Software Project..., Talent Acquisition, Leadership, SDLC, CRM, Recruiting, Onboarding, Enterprise Architecture, Quality Assurance, Professional Services, Cross-functional Team..., Strategy, Analytics, Program Management
Education
Regis University
BA, OrgDev / Computer Science
Jordan Groves Jordan Groves's TeleTech Experience January 2011 - August 2011
Job Sports Professional
Industry Sports
Experience
Roush Yates Performance Parts April 2013 - August 2013
Deana Groves Racing March 2008 - May 2013
TeleTech January 2011 - August 2011
Melvin's Automatic Transmission September 2006 - August 2011
Education
Rowan-Cabarrus Community College 2011 — 2013
Associate's degree, Motorsport Management
Roush Yates Performance Parts April 2013 - August 2013
Deana Groves Racing March 2008 - May 2013
TeleTech January 2011 - August 2011
Melvin's Automatic Transmission September 2006 - August 2011
Education
Rowan-Cabarrus Community College 2011 — 2013
Associate's degree, Motorsport Management
André Vuagniaux's TeleTech Experience September 1997 - June 2000
Job Contract Price/Cost Analyst at Defense Contract Management Agency (DCMA)
Industry Government Administration
Experience
Defense Contract Management Agency (DCMA) September 2014 - Present
Advanced Energy April 2012 - March 2013
Hewlett-Packard July 2003 - April 2012
tw telecom, inc. June 2000 - August 2002
TeleTech September 1997 - June 2000
Hertz 1995 - 1997
Skills
Financial Analysis, Finance, Budgets, Forecasting, Gross Margin, Sales Analysis, P&L Management, Profitability Analysis, Revenue Analysis, Business Analysis, Business Strategy, Strategic Planning, Process Improvement, Business Planning, Business Intelligence, Competitive Analysis, Microsoft Excel, SAP, Pricing Strategy, Pricing Analysis, Contract Negotiation, Team Leadership, Business Development, Business Process..., Sales Operations, Account Management, Sales, Solution Selling, Direct Sales, Strategic Partnerships, Enterprise Software, Siebel, Salesforce.com, CRM, Sales Process, Sales Management, Go-to-market Strategy, Microsoft Office 2007, Operations Management, Leadership, Cross-functional Team..., Telecommunications, New Business Development, Strategy, Financial Modeling
Education
University of Colorado at Denver 1998 — 2002
Master of Business Administration (MBA), Business Administration and Management, General
Saint Louis University 1990 — 1994
Bachelor of Arts (BA), Mass Communication/Media Studies
Defense Contract Management Agency (DCMA) September 2014 - Present
Advanced Energy April 2012 - March 2013
Hewlett-Packard July 2003 - April 2012
tw telecom, inc. June 2000 - August 2002
TeleTech September 1997 - June 2000
Hertz 1995 - 1997
Skills
Financial Analysis, Finance, Budgets, Forecasting, Gross Margin, Sales Analysis, P&L Management, Profitability Analysis, Revenue Analysis, Business Analysis, Business Strategy, Strategic Planning, Process Improvement, Business Planning, Business Intelligence, Competitive Analysis, Microsoft Excel, SAP, Pricing Strategy, Pricing Analysis, Contract Negotiation, Team Leadership, Business Development, Business Process..., Sales Operations, Account Management, Sales, Solution Selling, Direct Sales, Strategic Partnerships, Enterprise Software, Siebel, Salesforce.com, CRM, Sales Process, Sales Management, Go-to-market Strategy, Microsoft Office 2007, Operations Management, Leadership, Cross-functional Team..., Telecommunications, New Business Development, Strategy, Financial Modeling
Education
University of Colorado at Denver 1998 — 2002
Master of Business Administration (MBA), Business Administration and Management, General
Saint Louis University 1990 — 1994
Bachelor of Arts (BA), Mass Communication/Media Studies
Sharon McNamara Sharon McNamara's TeleTech Experience 1997 - 2001
Job President, Evergreen Marketing Associates, LLC
Industry Marketing and Advertising
Experience
Evergreen Marketing Associates, LLC March 2012 - Present
RedDotNet May 2008 - November 2009
Vertis Communications July 2006 - March 2007
First Data Merchant Services January 2003 - October 2006
TeleTech 1997 - 2001
ICG COMMUNICATIONS, INC. 1993 - 1997
CONTINENTAL INSURANCE COMPANY 1988 - 1993
A.H. WILLIAMS & COMPANY, INC. 1984 - 1987
Skills
Market Penetration, Contract Negotiation, Territory Management, Public Speaking, Marketing Strategy, Sales Management, Product Development, Sales Operations, Account Management, New Business Development, Retail, Strategic Planning, Business Strategy, Forecasting, Income Statement, Executive Management, B2B, Cross-functional Team..., Business Development, Loyalty Programs, Strategic Partnerships, P&L Management, Multi-channel Marketing, Product Management, Start-ups, P&L Responsibility, Team Building, CRM, Sales, Key Account Management, Market Planning, Marketing, Competitive Analysis, Lead Generation, Pricing, Brand Loyalty, Solution Selling, Outsourcing, Direct Marketing, Salesforce.com, Database Marketing, Product Marketing, Budgets, Marketing Management, Customer Acquisition, Entrepreneurship, Direct Sales, Process Improvement, Sales Process, Business Planning
Education
Regis University
MBA, Business, Marketing
The Pennsylvania State University
BS, Finance
Evergreen Marketing Associates, LLC March 2012 - Present
RedDotNet May 2008 - November 2009
Vertis Communications July 2006 - March 2007
First Data Merchant Services January 2003 - October 2006
TeleTech 1997 - 2001
ICG COMMUNICATIONS, INC. 1993 - 1997
CONTINENTAL INSURANCE COMPANY 1988 - 1993
A.H. WILLIAMS & COMPANY, INC. 1984 - 1987
Skills
Market Penetration, Contract Negotiation, Territory Management, Public Speaking, Marketing Strategy, Sales Management, Product Development, Sales Operations, Account Management, New Business Development, Retail, Strategic Planning, Business Strategy, Forecasting, Income Statement, Executive Management, B2B, Cross-functional Team..., Business Development, Loyalty Programs, Strategic Partnerships, P&L Management, Multi-channel Marketing, Product Management, Start-ups, P&L Responsibility, Team Building, CRM, Sales, Key Account Management, Market Planning, Marketing, Competitive Analysis, Lead Generation, Pricing, Brand Loyalty, Solution Selling, Outsourcing, Direct Marketing, Salesforce.com, Database Marketing, Product Marketing, Budgets, Marketing Management, Customer Acquisition, Entrepreneurship, Direct Sales, Process Improvement, Sales Process, Business Planning
Education
Regis University
MBA, Business, Marketing
The Pennsylvania State University
BS, Finance
Janice Eason Janice Eason's TeleTech Experience November 2011 - Present
Job Customer Service Representative at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech November 2011 - Present
Dial America Marketing June 2009 - May 2010
AT&T July 2003 - May 2008
Skills
Keyboards, Customer Service, Telecommunications
Education
Rasmussen College-Florida 2012 — 2014
Bachelor's of Science, Healthcare Management
Rasmussen College-Florida 2008 — 2010
Associates Degree, Medical Administration
TeleTech November 2011 - Present
Dial America Marketing June 2009 - May 2010
AT&T July 2003 - May 2008
Skills
Keyboards, Customer Service, Telecommunications
Education
Rasmussen College-Florida 2012 — 2014
Bachelor's of Science, Healthcare Management
Rasmussen College-Florida 2008 — 2010
Associates Degree, Medical Administration
Andrea Penley Andrea Penley's TeleTech Experience July 2015 - Present
Job at
Industry Hospital & Health Care
Experience
TeleTech July 2015 - Present
TeleTech July 2014 - Present
Humane Society of Alamance County February 2014 - Present
Andi's Scentsations 2008 - Present
TeleTech September 2014 - November 2014
MegaForce Staffing Group August 2013 - November 2013
KGB_USA June 2013 - August 2013
Dixie Sales April 2011 - December 2011
TeleTech September 2010 - March 2011
Prime Personnel July 2008 - July 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Access, Internet Explorer, Mozilla, iTunes, PowerPoint, Microsoft Publisher, Outlook, Keyboard Skills, 10 Key, Customer Service, Call Center, Avaya, VMware, Manual Payroll, Administrative..., Data Entry, Filing, Receptionist Duties, Human Resources, Accounting, Payroll Accounting, Some medical coding, Medicare/Medicaid..., Administration, Spreadsheets, Payroll, Management, Fax, Call Centers, Employee Benefits, Sales, Medicare/Medicaid...
Education
Randolph Community College 2012 — 2014
Associate's degree, Healthcare Management
Randolph Community College 2012 — 2013
Certification, Healthcare Management, 3.65 GPA
Alamance Community College 2008 — 2009
Associates Degree (incomplete), Office Systems Technology
TeleTech July 2015 - Present
TeleTech July 2014 - Present
Humane Society of Alamance County February 2014 - Present
Andi's Scentsations 2008 - Present
TeleTech September 2014 - November 2014
MegaForce Staffing Group August 2013 - November 2013
KGB_USA June 2013 - August 2013
Dixie Sales April 2011 - December 2011
TeleTech September 2010 - March 2011
Prime Personnel July 2008 - July 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Access, Internet Explorer, Mozilla, iTunes, PowerPoint, Microsoft Publisher, Outlook, Keyboard Skills, 10 Key, Customer Service, Call Center, Avaya, VMware, Manual Payroll, Administrative..., Data Entry, Filing, Receptionist Duties, Human Resources, Accounting, Payroll Accounting, Some medical coding, Medicare/Medicaid..., Administration, Spreadsheets, Payroll, Management, Fax, Call Centers, Employee Benefits, Sales, Medicare/Medicaid...
Education
Randolph Community College 2012 — 2014
Associate's degree, Healthcare Management
Randolph Community College 2012 — 2013
Certification, Healthcare Management, 3.65 GPA
Alamance Community College 2008 — 2009
Associates Degree (incomplete), Office Systems Technology
James Erhart James Erhart's TeleTech Experience 1999 - 2002
Job Business Operations Analyst at Comcast
Industry Internet
Experience
Comcast March 2012 - Present
Comcast October 2009 - March 2012
Comcast August 2007 - October 2009
Summerwood Corp. 2003 - 2006
TeleTech 1999 - 2002
Episcopal Long Term Care 1997 - 1999
Skills
Telecommunications, Broadband, Vendor Management
Education
Rowan College at Gloucester County 2009 — 2012
Business Adminstration
Glassboro High School 1984 — 1988
Comcast March 2012 - Present
Comcast October 2009 - March 2012
Comcast August 2007 - October 2009
Summerwood Corp. 2003 - 2006
TeleTech 1999 - 2002
Episcopal Long Term Care 1997 - 1999
Skills
Telecommunications, Broadband, Vendor Management
Education
Rowan College at Gloucester County 2009 — 2012
Business Adminstration
Glassboro High School 1984 — 1988
Safiya Bourne Safiya Bourne's TeleTech Experience 2012 - 2012
Job International Management Trainee at Sixt rent a car US
Industry Consumer Services
Experience
Sixt rent a car US June 2015 - Present
Rollins College August 2014 - June 2015
Rollins College January 2015 - May 2015
UPS November 2013 - January 2014
Sprint April 2013 - November 2013
Convergys October 2009 - March 2012
TeleTech 2012 - 2012
Valencia College May 2007 - May 2009
Skills
Customer-focused, Customer Driven, Customer Satisfaction, Customer Service, Order Processing, Appointment Making, Presentation Development, Multi-tasked, Walking Tours, Microsoft Office, Customer Retention, Telephone Skills, Call Centers, Workforce Management, Data Entry, Microsoft Word, Leadership, Public Speaking, Microsoft Excel, PowerPoint
Education
Rollins College 2009 — 2015
Bachelor's Degree, Majoring in Business ( Management Concentration)
Valencia Community College 2006 — 2009
Associate of Arts (A.A.), Business Administration and Management, General
Sixt rent a car US June 2015 - Present
Rollins College August 2014 - June 2015
Rollins College January 2015 - May 2015
UPS November 2013 - January 2014
Sprint April 2013 - November 2013
Convergys October 2009 - March 2012
TeleTech 2012 - 2012
Valencia College May 2007 - May 2009
Skills
Customer-focused, Customer Driven, Customer Satisfaction, Customer Service, Order Processing, Appointment Making, Presentation Development, Multi-tasked, Walking Tours, Microsoft Office, Customer Retention, Telephone Skills, Call Centers, Workforce Management, Data Entry, Microsoft Word, Leadership, Public Speaking, Microsoft Excel, PowerPoint
Education
Rollins College 2009 — 2015
Bachelor's Degree, Majoring in Business ( Management Concentration)
Valencia Community College 2006 — 2009
Associate of Arts (A.A.), Business Administration and Management, General
Kara Daniels-Craft Kara Daniels-Craft's TeleTech Experience 2008 - 2009
Job Student at Red Rocks Community College
Industry
Experience
Procuts 2009 - 2011
TeleTech 2008 - 2009
Skills
Close Attention to..., Self sufficient, Works well with people, Works well individually, Goal Oriented
Education
Red Rocks Community College 2010 — 2014
Warren Tech 2000 — 2001
Cosmetology
Procuts 2009 - 2011
TeleTech 2008 - 2009
Skills
Close Attention to..., Self sufficient, Works well with people, Works well individually, Goal Oriented
Education
Red Rocks Community College 2010 — 2014
Warren Tech 2000 — 2001
Cosmetology
Cathy Maris's TeleTech Experience October 2014 - Present
Job Customer Service Associate at TeleTech
Industry Telecommunications
Experience
TeleTech October 2014 - Present
The Pet Nanny July 2012 - Present
Maris Eagles Health February 2011 - Present
TeleTech October 2012 - January 2013
MCI, Verizon Business, Verizon April 2005 - June 2009
Volt Technical and Discover Staffing (Datatec) August 2002 - May 2004
MCI / WORLDCOM April 1997 - January 2002
Skills
Managed Services, Account Management, Training, Project Coordination, Telecommunications..., Telecommunications, Telecommunication..., Customer Service, Service Delivery, Technical Writing, DSO, Frame Relay, Ehternet, Circuit Testing, Telco Industry, CRM, Cloud Computing, Co-location, Conflict Resolution, Call Center, Process Improvement, Unified Communications, Management, Network Design, Professional Services, VoIP, Solution Selling, Order Fulfillment, Vendor Management, Wireless, Optical Fiber, Call Centers, Leadership, Switches, Customer Satisfaction, Data Center, Telephony, SIP Trunking, Salesforce.com, Broadband, Routers
Education
Purdue University and Indiana University 1969 — 1972
none, Fine Aft
Purdue University
Fine/Studio Arts, General
TeleTech October 2014 - Present
The Pet Nanny July 2012 - Present
Maris Eagles Health February 2011 - Present
TeleTech October 2012 - January 2013
MCI, Verizon Business, Verizon April 2005 - June 2009
Volt Technical and Discover Staffing (Datatec) August 2002 - May 2004
MCI / WORLDCOM April 1997 - January 2002
Skills
Managed Services, Account Management, Training, Project Coordination, Telecommunications..., Telecommunications, Telecommunication..., Customer Service, Service Delivery, Technical Writing, DSO, Frame Relay, Ehternet, Circuit Testing, Telco Industry, CRM, Cloud Computing, Co-location, Conflict Resolution, Call Center, Process Improvement, Unified Communications, Management, Network Design, Professional Services, VoIP, Solution Selling, Order Fulfillment, Vendor Management, Wireless, Optical Fiber, Call Centers, Leadership, Switches, Customer Satisfaction, Data Center, Telephony, SIP Trunking, Salesforce.com, Broadband, Routers
Education
Purdue University and Indiana University 1969 — 1972
none, Fine Aft
Purdue University
Fine/Studio Arts, General
Lisa Barclay Lisa Barclay's TeleTech Experience December 2014 - Present
Job Technical Expert
Industry E-Learning
Experience
TeleTech December 2014 - Present
Skillsoft December 2012 - October 2013
MindLeaders September 2004 - December 2012
MindLeaders September 1998 - September 2004
Microsoft 1996 - 2000
Teleperformance January 1998 - August 1998
Skills
Data Analysis, Project Portfolio..., Instructional Design, Technical Writing, Usability Testing, Learning Management, E-Learning, Needs Analysis, Talent Management, Learning Management..., Salesforce.com, Blended Learning, Training Delivery, Distance Learning, SaaS, WebEx, Training, Hands-on Training, Instructor-led Training, Camtasia, Technical Training, SharePoint, Onboarding, Captivate, Software Documentation, Curriculum Design, ADDIE, E-commerce, Leadership, Organizational Learning, Training Needs Analysis, SDLC, CRM, Program Management, XML, Databases
Education
The Ohio State University
MA
Saint Louis University
BA
TeleTech December 2014 - Present
Skillsoft December 2012 - October 2013
MindLeaders September 2004 - December 2012
MindLeaders September 1998 - September 2004
Microsoft 1996 - 2000
Teleperformance January 1998 - August 1998
Skills
Data Analysis, Project Portfolio..., Instructional Design, Technical Writing, Usability Testing, Learning Management, E-Learning, Needs Analysis, Talent Management, Learning Management..., Salesforce.com, Blended Learning, Training Delivery, Distance Learning, SaaS, WebEx, Training, Hands-on Training, Instructor-led Training, Camtasia, Technical Training, SharePoint, Onboarding, Captivate, Software Documentation, Curriculum Design, ADDIE, E-commerce, Leadership, Organizational Learning, Training Needs Analysis, SDLC, CRM, Program Management, XML, Databases
Education
The Ohio State University
MA
Saint Louis University
BA
Aaron Ziegler Aaron Ziegler's TeleTech Experience August 2011 - May 2012
Job Sr. Financial Systems Analyst at Children's Hospital Colorado
Industry Hospital & Health Care
Experience
Children's Hospital Colorado March 2015 - Present
Children's Hospital Colorado November 2013 - March 2015
Children's Hospital Colorado June 2012 - November 2013
TeleTech August 2011 - May 2012
BlueCross BlueShield Association July 2008 - August 2011
TAP Pharmaceuticals / Abbott Laboratories August 2006 - July 2008
Allianz Global Risks US Insurance Comapny August 2004 - August 2006
Skills
Cognos, Essbase, Forecasting, Analytics, Budgets, Business Objects, Microsoft Excel, Outlook, Oracle, PowerPoint, Software Engineering, Analysis, Access, PeopleSoft, SAP, Business Intelligence, Data Analysis, Financial Analysis, Business Analysis, Visio, Strategic Financial...
Education
Regis University 2000 — 2004
B.B.A., Finance and Marketing
Children's Hospital Colorado March 2015 - Present
Children's Hospital Colorado November 2013 - March 2015
Children's Hospital Colorado June 2012 - November 2013
TeleTech August 2011 - May 2012
BlueCross BlueShield Association July 2008 - August 2011
TAP Pharmaceuticals / Abbott Laboratories August 2006 - July 2008
Allianz Global Risks US Insurance Comapny August 2004 - August 2006
Skills
Cognos, Essbase, Forecasting, Analytics, Budgets, Business Objects, Microsoft Excel, Outlook, Oracle, PowerPoint, Software Engineering, Analysis, Access, PeopleSoft, SAP, Business Intelligence, Data Analysis, Financial Analysis, Business Analysis, Visio, Strategic Financial...
Education
Regis University 2000 — 2004
B.B.A., Finance and Marketing
Allison Hope Allison Hope's TeleTech Experience October 2013 - March 2014
Job Financial & Customer Services SME Professional
Industry Financial Services
Experience
Texas Workforce Commission March 2014 - Present
TeleTech October 2013 - March 2014
CCCS of Greater Dallas September 2011 - October 2013
DBA Pearly Gates Bookkeeping July 2008 - November 2011
BAC Home Loan LP May 2007 - August 2010
Countrywide Home Loans/BAC Home Loans LP November 2005 - May 2007
Fidelity Investments June 1998 - October 2005
Skills
Insurance, Billing, Accounting, Mortgage, Banking, Mortgage Lending, Invoicing, Management, Loans, Customer Service, Budgets, Microsoft Excel, Leadership, Program Management, Team Building
Education
TechSkills-Dallas 2007 — 2008
Bookkeeping Certification of Mastery, Accounting and Related Services
Richland Community College 2004 — 2006
AS Degree, Business/Managerial Economics
comstock high school
Texas Workforce Commission March 2014 - Present
TeleTech October 2013 - March 2014
CCCS of Greater Dallas September 2011 - October 2013
DBA Pearly Gates Bookkeeping July 2008 - November 2011
BAC Home Loan LP May 2007 - August 2010
Countrywide Home Loans/BAC Home Loans LP November 2005 - May 2007
Fidelity Investments June 1998 - October 2005
Skills
Insurance, Billing, Accounting, Mortgage, Banking, Mortgage Lending, Invoicing, Management, Loans, Customer Service, Budgets, Microsoft Excel, Leadership, Program Management, Team Building
Education
TechSkills-Dallas 2007 — 2008
Bookkeeping Certification of Mastery, Accounting and Related Services
Richland Community College 2004 — 2006
AS Degree, Business/Managerial Economics
comstock high school
Igor Bulatovic Igor Bulatovic's TeleTech Experience 2000 - 2001
Job Project Manager at Scotiabank
Industry Banking
Experience
Scotiabank September 2013 - March 2014
Sun Life Financial July 2012 - September 2013
Loblaw Companies Limited January 2011 - July 2012
Percepta 2001 - 2010
TeleTech 2000 - 2001
Andersen Consulting 1998 - 2000
Skills
Business Analysis, Business Intelligence, Requirements Gathering, SDLC, CRM, Integration, Management, Business Process..., Vendor Management, Leadership, Business Requirements, Analysis, Siebel, Data Warehousing, Software Development, Testing, Consulting, Databases, Project Portfolio..., Software Project..., Project Delivery, Project Management
Education
Ryerson University 2000 — 2000
Certificate, Business Management
University of Toronto Schools 1998 — 1998
Diploma, Oracle Database Management
Univerzitet u Beogradu 1994 — 1997
M. Sc., Cartography
Univerzitet u Beogradu 1989 — 1993
B. Sc. with Honours, Geodesy
Scotiabank September 2013 - March 2014
Sun Life Financial July 2012 - September 2013
Loblaw Companies Limited January 2011 - July 2012
Percepta 2001 - 2010
TeleTech 2000 - 2001
Andersen Consulting 1998 - 2000
Skills
Business Analysis, Business Intelligence, Requirements Gathering, SDLC, CRM, Integration, Management, Business Process..., Vendor Management, Leadership, Business Requirements, Analysis, Siebel, Data Warehousing, Software Development, Testing, Consulting, Databases, Project Portfolio..., Software Project..., Project Delivery, Project Management
Education
Ryerson University 2000 — 2000
Certificate, Business Management
University of Toronto Schools 1998 — 1998
Diploma, Oracle Database Management
Univerzitet u Beogradu 1994 — 1997
M. Sc., Cartography
Univerzitet u Beogradu 1989 — 1993
B. Sc. with Honours, Geodesy
Elizabeth Lo Presti's TeleTech Experience July 2012 - November 2012
Job Sales
Industry Retail
Experience
kate spade new york October 2014 - Present
RE/MAX Premier Properties November 2013 - May 2014
kate spade new york November 2013 - March 2014
Re/Max Premier Properties January 2013 - November 2013
The Sweet Spot Bake Shop, LLC May 2011 - January 2013
TeleTech July 2012 - November 2012
Starwood Vacation Ownership May 2011 - April 2012
Harbor House of Central Florida August 2010 - July 2011
Rollins College Management & Executive Education September 2010 - April 2011
Rollins College Management & Executive Education August 2009 - May 2010
Skills
Facebook, Marketing, Email Marketing, Microsoft Office, Spanish, Customer Service, Social Media, Retail, Market Research, Marketing Strategy, Microsoft Word, PowerPoint, Sales
Education
Rollins College 2007 — 2010
B.S., International Relations
Don Quijote through Rollins College 2009 — 2009
Bachelor's degree, Spanish
kate spade new york October 2014 - Present
RE/MAX Premier Properties November 2013 - May 2014
kate spade new york November 2013 - March 2014
Re/Max Premier Properties January 2013 - November 2013
The Sweet Spot Bake Shop, LLC May 2011 - January 2013
TeleTech July 2012 - November 2012
Starwood Vacation Ownership May 2011 - April 2012
Harbor House of Central Florida August 2010 - July 2011
Rollins College Management & Executive Education September 2010 - April 2011
Rollins College Management & Executive Education August 2009 - May 2010
Skills
Facebook, Marketing, Email Marketing, Microsoft Office, Spanish, Customer Service, Social Media, Retail, Market Research, Marketing Strategy, Microsoft Word, PowerPoint, Sales
Education
Rollins College 2007 — 2010
B.S., International Relations
Don Quijote through Rollins College 2009 — 2009
Bachelor's degree, Spanish
Brian Kearney Brian Kearney's TeleTech Experience 2002 - 2008
Job Vice President of Marketing and Product Management at Qualfon
Industry Outsourcing/Offshoring
Experience
Qualfon June 2010 - Present
Ideal Dialgoue January 2011 - June 2011
StarTek 2008 - April 2010
TeleTech 2002 - 2008
IBM 1999 - 2001
Skills
Contact Centers, Outsourcing, BPO, Customer Acquisition, Process Improvement, Customer Service, Customer Experience, Operations Management, Call Center, Product Management, Integration, Start-ups, Sales Operations, Management, Customer Retention, Lead Generation, Workforce Management, Business Development, Product Development, Leadership, Consulting, Strategic Partnerships, Inbound Marketing, Call Centers, Vendor Management, Strategy, CRM, Program Management, Sales, Marketing, Telecommunications, Telemarketing, Customer Satisfaction, Team Leadership, Account Management, SaaS, Strategic Planning, Team Management, Analyst Relations, Marketing Strategy, Cross-functional Team..., Product Marketing, Team Building, B2B, Solution Selling
Education
University of Denver - Daniels College of Business 1996 — 1998
MBA, Business Administration
Regis University 1989 — 1993
BS, Business Administration
Qualfon June 2010 - Present
Ideal Dialgoue January 2011 - June 2011
StarTek 2008 - April 2010
TeleTech 2002 - 2008
IBM 1999 - 2001
Skills
Contact Centers, Outsourcing, BPO, Customer Acquisition, Process Improvement, Customer Service, Customer Experience, Operations Management, Call Center, Product Management, Integration, Start-ups, Sales Operations, Management, Customer Retention, Lead Generation, Workforce Management, Business Development, Product Development, Leadership, Consulting, Strategic Partnerships, Inbound Marketing, Call Centers, Vendor Management, Strategy, CRM, Program Management, Sales, Marketing, Telecommunications, Telemarketing, Customer Satisfaction, Team Leadership, Account Management, SaaS, Strategic Planning, Team Management, Analyst Relations, Marketing Strategy, Cross-functional Team..., Product Marketing, Team Building, B2B, Solution Selling
Education
University of Denver - Daniels College of Business 1996 — 1998
MBA, Business Administration
Regis University 1989 — 1993
BS, Business Administration
Tatiana Goff-Morrell Tatiana Goff-Morrell's TeleTech Experience 1998 - 1999
Job Director of Workforce Management at American Express Global Business Travel
Industry Leisure, Travel & Tourism
Experience
American Express Global Business Travel September 2015 - Present
Staples March 2013 - September 2015
Convergys August 2011 - March 2013
T-Mobile August 2006 - August 2011
T-Mobile USA 2005 - August 2011
IBM Global Services 2004 - 2005
Alpine Access 2003 - 2004
Williams Sonoma 2001 - 2003
WorldCom 1999 - 2001
TeleTech 1998 - 1999
Skills
Workforce Management, Forecasting, Call Center, Outsourcing, Vendor Management, Operations Management, Customer Experience, Performance Management, Coaching, Leadership, Management, Cross-functional Team..., Call Centers, Contact Centers, Service Delivery, Customer Retention, Capacity Planning, Avaya, Telecommunications, Technical Support, Change Management, CRM, Quality Assurance, Project Management, Call Center Development, Training, Time Management, Program Management, Team Leadership, Business Process..., Team Management, BPO, Business Analysis, Team Building
Education
Regis University 2010 — 2012
MBA, International Business, 3.87
Regis University 2002 — 2005
BS, Information Systems, 3.89
American Express Global Business Travel September 2015 - Present
Staples March 2013 - September 2015
Convergys August 2011 - March 2013
T-Mobile August 2006 - August 2011
T-Mobile USA 2005 - August 2011
IBM Global Services 2004 - 2005
Alpine Access 2003 - 2004
Williams Sonoma 2001 - 2003
WorldCom 1999 - 2001
TeleTech 1998 - 1999
Skills
Workforce Management, Forecasting, Call Center, Outsourcing, Vendor Management, Operations Management, Customer Experience, Performance Management, Coaching, Leadership, Management, Cross-functional Team..., Call Centers, Contact Centers, Service Delivery, Customer Retention, Capacity Planning, Avaya, Telecommunications, Technical Support, Change Management, CRM, Quality Assurance, Project Management, Call Center Development, Training, Time Management, Program Management, Team Leadership, Business Process..., Team Management, BPO, Business Analysis, Team Building
Education
Regis University 2010 — 2012
MBA, International Business, 3.87
Regis University 2002 — 2005
BS, Information Systems, 3.89
Nakishsa Bunkley Nakishsa Bunkley's TeleTech Experience October 2008 - February 2009
Job Technical Customer Service Representative at Sutherland Global Services
Industry Telecommunications
Experience
Sutherland Global Services September 2013 - Present
Sitel March 2013 - September 2013
Sutherland Global Services October 2012 - April 2013
Anthony Underwood Automotive 2011 - 2012
AT&T March 2009 - February 2010
TeleTech October 2008 - February 2009
TeleTech October 2007 - June 2008
TeleTech December 2005 - February 2007
TeleTech September 2005 - November 2005
Skills
Call Center, Customer Satisfaction, Microsoft Word, Technical Support, Troubleshooting, Access, Call Centers, Customer Service, Databases, Customer Experience, Windows, Program Management, Coaching, XP, Customer Support, Microsoft Excel, Training, Windows XP
Education
Rasmussen College-Florida 2013 — 2015
Associate's degree, Information Technology Management
Jackson Olin High School 1999 — 2003
diploma, General
Sutherland Global Services September 2013 - Present
Sitel March 2013 - September 2013
Sutherland Global Services October 2012 - April 2013
Anthony Underwood Automotive 2011 - 2012
AT&T March 2009 - February 2010
TeleTech October 2008 - February 2009
TeleTech October 2007 - June 2008
TeleTech December 2005 - February 2007
TeleTech September 2005 - November 2005
Skills
Call Center, Customer Satisfaction, Microsoft Word, Technical Support, Troubleshooting, Access, Call Centers, Customer Service, Databases, Customer Experience, Windows, Program Management, Coaching, XP, Customer Support, Microsoft Excel, Training, Windows XP
Education
Rasmussen College-Florida 2013 — 2015
Associate's degree, Information Technology Management
Jackson Olin High School 1999 — 2003
diploma, General
Eric Dunham MBA, PMP, PMI-ACP, DTM Eric Dunham MBA, PMP, PMI-ACP, DTM's TeleTech Experience April 2010 - January 2011
Job Visionary & Motivational Leader, Public Speaker, Life Long Learner and a Veteran Program Manager
Industry Transportation/Trucking/Railroad
Experience
Eric Dunham, Speaker and Workshop Facilitator June 2012 - Present
Regional Transportation District April 2012 - Present
Sobriety House August 2009 - Present
Toastmasters International 2014 - 2015
Toastmasters International - District 26 July 2013 - June 2014
Parker Toastmasters/Toastmasters Int'l District 26 July 2012 - June 2013
Morgan Stanley Smith Barney February 2011 - January 2012
Toastmasters International 2011 - 2012
TeleTech April 2010 - January 2011
Frontier Airlines March 2008 - April 2010
Skills
Program Management, Cross-functional Team..., Project Management, Change Management, Strategic Planning, Vendor Management, SDLC, PMP, Public Speaking, Contract Management, Business Process..., Wireless, Leadership Development, Certified Scrum Master..., Leadership, Strategy, Process Improvement, Management, CRM, Business Analysis, Call Centers, Project Portfolio..., Telecommunications, Budgets, Risk Management, Team Leadership, Product Development, Customer Service, High Performance Teams
Education
Regis University 2004 — 2006
MBA, Finance & Accounting
Regis University 2000 — 2002
MS, Computer Information Technology - Network Technology
Eric Dunham, Speaker and Workshop Facilitator June 2012 - Present
Regional Transportation District April 2012 - Present
Sobriety House August 2009 - Present
Toastmasters International 2014 - 2015
Toastmasters International - District 26 July 2013 - June 2014
Parker Toastmasters/Toastmasters Int'l District 26 July 2012 - June 2013
Morgan Stanley Smith Barney February 2011 - January 2012
Toastmasters International 2011 - 2012
TeleTech April 2010 - January 2011
Frontier Airlines March 2008 - April 2010
Skills
Program Management, Cross-functional Team..., Project Management, Change Management, Strategic Planning, Vendor Management, SDLC, PMP, Public Speaking, Contract Management, Business Process..., Wireless, Leadership Development, Certified Scrum Master..., Leadership, Strategy, Process Improvement, Management, CRM, Business Analysis, Call Centers, Project Portfolio..., Telecommunications, Budgets, Risk Management, Team Leadership, Product Development, Customer Service, High Performance Teams
Education
Regis University 2004 — 2006
MBA, Finance & Accounting
Regis University 2000 — 2002
MS, Computer Information Technology - Network Technology
J.B. Peterson J.B. Peterson's TeleTech Experience November 2010 - January 2012
Job Customer Service Supervisor at Spireon, Inc.
Industry Telecommunications
Experience
Spireon, Inc. November 2014 - Present
24-7 Intouch November 2013 - September 2014
IMG Live, LLC July 2012 - September 2012
TeleTech November 2010 - January 2012
DIRECTV October 2001 - June 2010
DIRECTV October 2001 - October 2008
Skills
Call Center, Workforce Management, Customer Experience, Process Improvement, Performance Management, Account Management, Team Building, MS Project, Project Planning, Project Implementation, Project Coordination, Project Execution, Project Delivery, Microsoft Office 2007, Business Analysis, Business Process, Team Management, Team Leadership, Teamwork, Virtual Teams, Document Management, Change Management, Efficiency Improvement, Business Process..., Operations Management, User Experience, Policy Analysis, Systems Analysis, Project Management, CRM, Call Centers, Performance Improvement, Outsourcing, Telecommunications, Cross-functional Team..., Strategy, Program Management, Vendor Management, Training, Management, Software Documentation, Analysis, Coaching, Budgets, Risk Management, Customer Satisfaction, Quality Assurance, Enterprise Software, Analytics, Service Delivery
Education
Portland Community College 1990 — 1991
Computer Aided Drafting
Portland Community College 1985 — 1989
High School Diploma, Civil Drafting and Civil Engineering CAD/CADD, 3.5
Spireon, Inc. November 2014 - Present
24-7 Intouch November 2013 - September 2014
IMG Live, LLC July 2012 - September 2012
TeleTech November 2010 - January 2012
DIRECTV October 2001 - June 2010
DIRECTV October 2001 - October 2008
Skills
Call Center, Workforce Management, Customer Experience, Process Improvement, Performance Management, Account Management, Team Building, MS Project, Project Planning, Project Implementation, Project Coordination, Project Execution, Project Delivery, Microsoft Office 2007, Business Analysis, Business Process, Team Management, Team Leadership, Teamwork, Virtual Teams, Document Management, Change Management, Efficiency Improvement, Business Process..., Operations Management, User Experience, Policy Analysis, Systems Analysis, Project Management, CRM, Call Centers, Performance Improvement, Outsourcing, Telecommunications, Cross-functional Team..., Strategy, Program Management, Vendor Management, Training, Management, Software Documentation, Analysis, Coaching, Budgets, Risk Management, Customer Satisfaction, Quality Assurance, Enterprise Software, Analytics, Service Delivery
Education
Portland Community College 1990 — 1991
Computer Aided Drafting
Portland Community College 1985 — 1989
High School Diploma, Civil Drafting and Civil Engineering CAD/CADD, 3.5
Haitham Gaafar's TeleTech Experience January 2009 - June 2011
Job DAL'15 Masters of EComm| Assistant Manager at Enterprise RentACar, Scotia.sq, Halifax
Industry Marketing and Advertising
Experience
Enterprise Rent-A-Car May 2015 - Present
Enterprise Rent-A-Car November 2012 - Present
ThatsWhatsUP Halifax September 2012 - Present
World University Service of Canada (WUSC - EUMC) January 2011 - September 2012
IWK Health Centre January 2012 - May 2012
Saint Mary's University 2008 - 2012
TeleTech January 2009 - June 2011
Old Mill Lounge September 2008 - December 2008
Caliente Resturant August 2007 - September 2008
Rain Lounge, Halifax January 2006 - July 2007
Skills
PHP, MySQL, HTML + CSS, Social Media, Team Leadership, Project Management, Social Media Marketing, Customer Service, Research, Microsoft Office, Teamwork, SEO, Strategic Planning, Event Management, Microsoft Excel, Time Management, Public Speaking, Web Design, Leadership, Marketing, Management, Social Networking, Event Planning, Marketing Communications, Marketing Strategy, Communication
Education
Dalhousie University 2011 — 2015
Master's degree, E-Commerce/Electronic Commerce
Saint Mary's University 2005 — 2008
B.comm, Marketing, Psycology
msvu
Master's degree
Enterprise Rent-A-Car May 2015 - Present
Enterprise Rent-A-Car November 2012 - Present
ThatsWhatsUP Halifax September 2012 - Present
World University Service of Canada (WUSC - EUMC) January 2011 - September 2012
IWK Health Centre January 2012 - May 2012
Saint Mary's University 2008 - 2012
TeleTech January 2009 - June 2011
Old Mill Lounge September 2008 - December 2008
Caliente Resturant August 2007 - September 2008
Rain Lounge, Halifax January 2006 - July 2007
Skills
PHP, MySQL, HTML + CSS, Social Media, Team Leadership, Project Management, Social Media Marketing, Customer Service, Research, Microsoft Office, Teamwork, SEO, Strategic Planning, Event Management, Microsoft Excel, Time Management, Public Speaking, Web Design, Leadership, Marketing, Management, Social Networking, Event Planning, Marketing Communications, Marketing Strategy, Communication
Education
Dalhousie University 2011 — 2015
Master's degree, E-Commerce/Electronic Commerce
Saint Mary's University 2005 — 2008
B.comm, Marketing, Psycology
msvu
Master's degree
Troy Sanders, LL.B. Troy Sanders, LL.B.'s TeleTech Experience 2007 - 2008
Job Driving Continuous Personal & Professional Improvement
Industry Research
Experience
Focal Research Consultants May 2015 - Present
Atlantic Policy Congress of First Nation Chiefs February 2014 - Present
Healthy Minds Cooperative 2012 - Present
CDHA June 2011 - June 2013
Community Justice Society 2008 - 2010
TeleTech 2007 - 2008
TeleTech 2005 - 2007
Skills
Mental Health, Conflict Resolution, Collaborative Practice, Restorative Practices, Training, community & corporate..., Coaching, Editing, Research, Program Development, Program Facilitation, Writing, Instructor-led Training, Supervisory Skills, Performance Management, Customer Service, Curriculum Design, Community Development, Leadership Development, Trained in..., Mental Health Advocacy, ASIST Trained, Mental Health First Aid..., Community Outreach, Public Speaking, Leadership, Nonprofits
Education
University of New Brunswick 1995 — 1998
LLB, Law
Saint Mary's University 1991 — 1995
BA, Religious Studies, cum laude
Focal Research Consultants May 2015 - Present
Atlantic Policy Congress of First Nation Chiefs February 2014 - Present
Healthy Minds Cooperative 2012 - Present
CDHA June 2011 - June 2013
Community Justice Society 2008 - 2010
TeleTech 2007 - 2008
TeleTech 2005 - 2007
Skills
Mental Health, Conflict Resolution, Collaborative Practice, Restorative Practices, Training, community & corporate..., Coaching, Editing, Research, Program Development, Program Facilitation, Writing, Instructor-led Training, Supervisory Skills, Performance Management, Customer Service, Curriculum Design, Community Development, Leadership Development, Trained in..., Mental Health Advocacy, ASIST Trained, Mental Health First Aid..., Community Outreach, Public Speaking, Leadership, Nonprofits
Education
University of New Brunswick 1995 — 1998
LLB, Law
Saint Mary's University 1991 — 1995
BA, Religious Studies, cum laude
Allen Reese Sr. Allen Reese Sr.'s TeleTech Experience 2009 - 2009
Job Producer and Representative for Residential Real Estate service and products at ERS (Elite Realty Services)
Industry Renewables & Environment
Experience
ERS (Elite Realty Services) July 2015 - Present
Non Profit Organizations January 2014 - Present
N/A 1996 - Present
N/A June 2013 - Present
N/A 1990 - Present
Advanced Call Center Technologies 2010 - 2011
TeleTech 2009 - 2009
JCPenney 2005 - 2007
Outsourcing Solutions Incorporated 1999 - 2005
US Department of the Treasury 1990 - 1996
Skills
Solar PV, Solar Thermal, Solar Energy, Green Energy, Customer Service, Negotiation, Team Leadership, Project Management, Construction, Electrical, Taxation, Family Law, Corporate Law, Bankruptcy, Accounting & Bookkeeping, Clerical Skills, PC, Government, Sustainable Energy, Tax, Human Resources, Troubleshooting, Electricians, Entrepreneurship, Renewable Energy, Finance, Photovoltaics, Leadership, Energy Efficiency, Sustainability, Wind, Sales, Project Finance, Payroll, Energy Management, Electricity, Climate Change, Energy, Small Business, Sustainable Development, Engineering, Green Building, Call Centers, Environmental Policy
Education
Southern California University 2014 — 2020
Doctor of Law (J.D.), Law, In Progress
Sacramento City College 2015 — 2015
Communication and Customers
Sacramento City College 2015 — 2015
Stress Management and Coping Skills, A+
Sacramento City College 2015 — 2015
Time Management, A+
Sacramento City College 2015 — 2015
Customer Service Management
Sacramento City College 2015 — 2015
Peace Studies and Conflict Resolution
Sacramento City College 2014 — 2014
Solar Systems Design & Sales, Solar Energy Technology/Technician, In Progress
Sacramento City College 2014 — 2014
Entrepreneurial and Small Business Operations, In Progress
Sacramento City College 2014 — 2014
Team Building in the WorkPlace, A+
Sacramento City College 2014 — 2014
Ethics and Values, A+
ERS (Elite Realty Services) July 2015 - Present
Non Profit Organizations January 2014 - Present
N/A 1996 - Present
N/A June 2013 - Present
N/A 1990 - Present
Advanced Call Center Technologies 2010 - 2011
TeleTech 2009 - 2009
JCPenney 2005 - 2007
Outsourcing Solutions Incorporated 1999 - 2005
US Department of the Treasury 1990 - 1996
Skills
Solar PV, Solar Thermal, Solar Energy, Green Energy, Customer Service, Negotiation, Team Leadership, Project Management, Construction, Electrical, Taxation, Family Law, Corporate Law, Bankruptcy, Accounting & Bookkeeping, Clerical Skills, PC, Government, Sustainable Energy, Tax, Human Resources, Troubleshooting, Electricians, Entrepreneurship, Renewable Energy, Finance, Photovoltaics, Leadership, Energy Efficiency, Sustainability, Wind, Sales, Project Finance, Payroll, Energy Management, Electricity, Climate Change, Energy, Small Business, Sustainable Development, Engineering, Green Building, Call Centers, Environmental Policy
Education
Southern California University 2014 — 2020
Doctor of Law (J.D.), Law, In Progress
Sacramento City College 2015 — 2015
Communication and Customers
Sacramento City College 2015 — 2015
Stress Management and Coping Skills, A+
Sacramento City College 2015 — 2015
Time Management, A+
Sacramento City College 2015 — 2015
Customer Service Management
Sacramento City College 2015 — 2015
Peace Studies and Conflict Resolution
Sacramento City College 2014 — 2014
Solar Systems Design & Sales, Solar Energy Technology/Technician, In Progress
Sacramento City College 2014 — 2014
Entrepreneurial and Small Business Operations, In Progress
Sacramento City College 2014 — 2014
Team Building in the WorkPlace, A+
Sacramento City College 2014 — 2014
Ethics and Values, A+
Andrew Craighead's TeleTech Experience November 2009 - June 2010
Job Division of I.T. Coordinator Support at University of Missouri
Industry Computer Software
Experience
University of Missouri June 2014 - Present
Sears Holdings Corporation October 2003 - May 2013
TeleTech November 2009 - June 2010
JPMorgan Chase October 2008 - November 2009
Skills
Software Development, Computer Repair, Customer Service, Retail Sales Experience, Technical Support, Android, Microsoft Office, Mac OS, iOS, Linux, Networking, Computer Gaming, Computers, Computer Industry, Software, Software Industry, Gaming Industry, Competitive Gaming, Online Gaming
Education
University of Missouri-Columbia 2011 — 2015
Bachelor of Science (B.S.), Computer Science
Purdue University 2003 — 2005
Information Technology
University of Missouri June 2014 - Present
Sears Holdings Corporation October 2003 - May 2013
TeleTech November 2009 - June 2010
JPMorgan Chase October 2008 - November 2009
Skills
Software Development, Computer Repair, Customer Service, Retail Sales Experience, Technical Support, Android, Microsoft Office, Mac OS, iOS, Linux, Networking, Computer Gaming, Computers, Computer Industry, Software, Software Industry, Gaming Industry, Competitive Gaming, Online Gaming
Education
University of Missouri-Columbia 2011 — 2015
Bachelor of Science (B.S.), Computer Science
Purdue University 2003 — 2005
Information Technology
Casey Knox Casey Knox's TeleTech Experience January 2008 - October 2008
Job Food & Beverages Professional
Industry Food & Beverages
Experience
Cracker Barrel 2012 - 2012
TeleTech January 2008 - October 2008
Skills
Photography, Music Production, Hair Cutting, Portraits, Animation, Time Management
Education
Potomac State College of West Virginia University 2006 — 2007
Graphic Design
Petersburg High School 2004 — 2006
Diploma, General Studies
Cracker Barrel 2012 - 2012
TeleTech January 2008 - October 2008
Skills
Photography, Music Production, Hair Cutting, Portraits, Animation, Time Management
Education
Potomac State College of West Virginia University 2006 — 2007
Graphic Design
Petersburg High School 2004 — 2006
Diploma, General Studies
Teresa Pulvino-Stow Teresa Pulvino-Stow's TeleTech Experience 2002 - 2004
Job Liver Transplant/ Live Donor Secretary at University of Rochester Medical Center
Industry Hospital & Health Care
Experience
University of Rochester Medical Center February 2008 - Present
University of Rochester Medical Center May 2004 - February 2008
TeleTech 2002 - 2004
Mary Kay Inc. 1998 - 2004
Skills
Epic / E-Record super..., Microsoft Office, Event Planning, Research, PowerPoint, Public Speaking, Customer Service, Performance Management, Microsoft Excel, Data Analysis, Social Media Marketing, Negotiation, Microsoft Word, HIPAA, Time Management, Windows, Program Management, Outlook, Data Entry, Process Scheduler, Office Management, Budgets, Supervisory Skills, Social Media, Employee Relations, System Administration, HTML, Training, Healthcare, Invoicing, Process Improvement, Photoshop, Troubleshooting, Higher Education, Access, Teaching, Customer Satisfaction, Operations Management, Creative Writing, Hospitals, Editing, Project Management, Spanish, Team Leadership, Team Building, Teamwork, Newsletters, Analysis, Coaching, Project Planning
Education
Roberts Wesleyan College
Bachelor's Degree, Organizational Management
Our Lady of Mercy High School
University of Rochester Medical Center February 2008 - Present
University of Rochester Medical Center May 2004 - February 2008
TeleTech 2002 - 2004
Mary Kay Inc. 1998 - 2004
Skills
Epic / E-Record super..., Microsoft Office, Event Planning, Research, PowerPoint, Public Speaking, Customer Service, Performance Management, Microsoft Excel, Data Analysis, Social Media Marketing, Negotiation, Microsoft Word, HIPAA, Time Management, Windows, Program Management, Outlook, Data Entry, Process Scheduler, Office Management, Budgets, Supervisory Skills, Social Media, Employee Relations, System Administration, HTML, Training, Healthcare, Invoicing, Process Improvement, Photoshop, Troubleshooting, Higher Education, Access, Teaching, Customer Satisfaction, Operations Management, Creative Writing, Hospitals, Editing, Project Management, Spanish, Team Leadership, Team Building, Teamwork, Newsletters, Analysis, Coaching, Project Planning
Education
Roberts Wesleyan College
Bachelor's Degree, Organizational Management
Our Lady of Mercy High School
Jason Burchett Jason Burchett's TeleTech Experience April 2009 - October 2010
Job Learning and Development Analyst \Business Consultant
Industry Information Technology and Services
Experience
Xerox Learning Services June 2011 - July 2015
Xerox April 2011 - July 2015
TeleTech April 2009 - October 2010
Gillmore Security Systems, Inc July 2006 - January 2009
Skills
Troubleshooting, Technical Support, Microsoft Office, Customer Service, Outlook, Training, Call Center, Software Documentation, Process Improvement, Help Desk Support, SharePoint, Customer Satisfaction, Technical Writing, System Administration, Computer Hardware, Networking, System Deployment, Quality Assurance, Analysis, Windows, Microsoft Excel, Microsoft Word, PowerPoint, Business Analysis, Budgets, Call Centers, Leadership, Negotiation, Strategic Planning, Team Building
Education
Remington College 2006 — 2008
AAS, Computer Networking Technology
Remington College-Cleveland Campus 2006 — 2008
Associate's degree, System, Networking, and LAN/WAN Management/Manager
Xerox Learning Services June 2011 - July 2015
Xerox April 2011 - July 2015
TeleTech April 2009 - October 2010
Gillmore Security Systems, Inc July 2006 - January 2009
Skills
Troubleshooting, Technical Support, Microsoft Office, Customer Service, Outlook, Training, Call Center, Software Documentation, Process Improvement, Help Desk Support, SharePoint, Customer Satisfaction, Technical Writing, System Administration, Computer Hardware, Networking, System Deployment, Quality Assurance, Analysis, Windows, Microsoft Excel, Microsoft Word, PowerPoint, Business Analysis, Budgets, Call Centers, Leadership, Negotiation, Strategic Planning, Team Building
Education
Remington College 2006 — 2008
AAS, Computer Networking Technology
Remington College-Cleveland Campus 2006 — 2008
Associate's degree, System, Networking, and LAN/WAN Management/Manager
Paul Benkendorf Paul Benkendorf's TeleTech Experience April 2008 - September 2008
Job Database Marketing, Charles Schwab
Industry Financial Services
Experience
Charles Schwab May 2012 - Present
Cricket Communications August 2011 - May 2012
Cricket Communications May 2010 - November 2011
Cricket Communications September 2008 - June 2010
Teletech April 2008 - September 2008
Sprint 2006 - 2008
Sprint/Nextel December 2005 - April 2007
Sprint/Nextel August 2004 - December 2005
NQA April 2001 - April 2003
Skills
SQL, Toad, Business Analysis, Telecommunications, Wireless, Business Intelligence, Data Mining, CRM, Analysis, Operations Management, Coaching, Integration, Training, Customer Retention, Database Admin, Quality Assurance, Team Leadership, Analytics, Customer Experience, PMP, Management, Vendor Management, Requirements Analysis, Software Documentation, Databases, Team Building, Process Improvement, Leadership, Project Management, Cross-functional Team..., Forecasting, Business Process..., Visio
Education
Regis University 2006 — 2009
Accounting
University of Northern Colorado 1998 — 2003
Secondary Education, Social Sciences
Charles Schwab May 2012 - Present
Cricket Communications August 2011 - May 2012
Cricket Communications May 2010 - November 2011
Cricket Communications September 2008 - June 2010
Teletech April 2008 - September 2008
Sprint 2006 - 2008
Sprint/Nextel December 2005 - April 2007
Sprint/Nextel August 2004 - December 2005
NQA April 2001 - April 2003
Skills
SQL, Toad, Business Analysis, Telecommunications, Wireless, Business Intelligence, Data Mining, CRM, Analysis, Operations Management, Coaching, Integration, Training, Customer Retention, Database Admin, Quality Assurance, Team Leadership, Analytics, Customer Experience, PMP, Management, Vendor Management, Requirements Analysis, Software Documentation, Databases, Team Building, Process Improvement, Leadership, Project Management, Cross-functional Team..., Forecasting, Business Process..., Visio
Education
Regis University 2006 — 2009
Accounting
University of Northern Colorado 1998 — 2003
Secondary Education, Social Sciences
Tammy Terrell Ellis's TeleTech Experience August 1999 - June 2001
Job Underwriter
Industry Insurance
Experience
Progressive Insurance August 2003 - Present
Alltel Wireless July 2001 - August 2003
TeleTech August 1999 - June 2001
Skills
Customer Service, Data Analysis, Data Entry, Technical Support, Quality Assurance, Accident Investigation, Quality Auditing, Aquisition, Accounting, Hand Drafting, Reporting & Analysis, Sales, Team Building, Microsoft Excel, Process Improvement, Team Leadership, Microsoft Office, Negotiation, Outlook, PowerPoint, Research, Social Media, Teamwork, Underwriting, Windows, Windows XP, Coaching, Office Administration, Passport, Claim Investigation, Claims Resolution, Fraud Detection, Fraud Prevention, Electronic Payments, Investigation, Call Centers, Customer Retention, Customer Experience, Training, Customer Satisfaction, Leadership, Analysis, Telecommunications, Access, Troubleshooting
Education
Saint Leo University 2010 — 2015
Associate’s Degree, Criminal Justice/Law Enforcement Administration
Saint Leo University 2010 — 2012
Bachelor’s Degree, Criminal Justice
Progressive Insurance August 2003 - Present
Alltel Wireless July 2001 - August 2003
TeleTech August 1999 - June 2001
Skills
Customer Service, Data Analysis, Data Entry, Technical Support, Quality Assurance, Accident Investigation, Quality Auditing, Aquisition, Accounting, Hand Drafting, Reporting & Analysis, Sales, Team Building, Microsoft Excel, Process Improvement, Team Leadership, Microsoft Office, Negotiation, Outlook, PowerPoint, Research, Social Media, Teamwork, Underwriting, Windows, Windows XP, Coaching, Office Administration, Passport, Claim Investigation, Claims Resolution, Fraud Detection, Fraud Prevention, Electronic Payments, Investigation, Call Centers, Customer Retention, Customer Experience, Training, Customer Satisfaction, Leadership, Analysis, Telecommunications, Access, Troubleshooting
Education
Saint Leo University 2010 — 2015
Associate’s Degree, Criminal Justice/Law Enforcement Administration
Saint Leo University 2010 — 2012
Bachelor’s Degree, Criminal Justice
Doug Miracle Doug Miracle's TeleTech Experience July 2009 - April 2012
Job Director Cloud Operations Managed Services at Eventus Solutions Group
Industry Telecommunications
Experience
Eventus Solutions Group May 2013 - Present
eLoyalty April 2012 - May 2013
TeleTech July 2009 - April 2012
Corporate Express June 1997 - April 2009
Staples, Inc. 2008 - 2009
Corporate Express October 2005 - January 2007
Corporate Express June 2002 - October 2005
Corporate Express February 2000 - June 2002
Corporate Express April 1999 - February 2000
Corporate Express June 1997 - April 1999
Skills
Call Center, Customer Experience, Continuous Improvement, Salesforce.com, Program Management, Knowledge Management, Technology Solutions, Product Management, Web Solutions, Cisco Call Manager, Workforce Management, Quality Assurance, Project Implementation, Project Planning, Software Implementation, System Administration, Business Intelligence, Metadata Management, Business Process..., Process Improvement, Cross-functional Team..., Leadership, Management, Integration, Strategy, Training, Cloud Computing, Project Management, Vendor Management, ERP, Contact Centers, Operations Management, VoIP, Business Analysis, SaaS, Business Process, Team Leadership, Visio, Professional Services, Change Management, Supply Chain, Managed Services, Strategic Planning, CRM, Call Centers, Information Technology, BPO, IT Management, Solution Selling, Technical Support
Education
Regis University 2010 — 2013
BS Business Technology Management, Business/Office Automation/Technology
Eventus Solutions Group May 2013 - Present
eLoyalty April 2012 - May 2013
TeleTech July 2009 - April 2012
Corporate Express June 1997 - April 2009
Staples, Inc. 2008 - 2009
Corporate Express October 2005 - January 2007
Corporate Express June 2002 - October 2005
Corporate Express February 2000 - June 2002
Corporate Express April 1999 - February 2000
Corporate Express June 1997 - April 1999
Skills
Call Center, Customer Experience, Continuous Improvement, Salesforce.com, Program Management, Knowledge Management, Technology Solutions, Product Management, Web Solutions, Cisco Call Manager, Workforce Management, Quality Assurance, Project Implementation, Project Planning, Software Implementation, System Administration, Business Intelligence, Metadata Management, Business Process..., Process Improvement, Cross-functional Team..., Leadership, Management, Integration, Strategy, Training, Cloud Computing, Project Management, Vendor Management, ERP, Contact Centers, Operations Management, VoIP, Business Analysis, SaaS, Business Process, Team Leadership, Visio, Professional Services, Change Management, Supply Chain, Managed Services, Strategic Planning, CRM, Call Centers, Information Technology, BPO, IT Management, Solution Selling, Technical Support
Education
Regis University 2010 — 2013
BS Business Technology Management, Business/Office Automation/Technology
Sawyer Bonsib's TeleTech Experience August 2014 - October 2014
Job Accounting Associate
Industry Nonprofit Organization Management
Experience
Goodwill Industries of Arkansas September 2015 - Present
TeleTech August 2014 - October 2014
American Income Life Insurance Company May 2014 - August 2014
Goodwill Industries of Arkansas November 2013 - May 2014
Goodwill Industries of North Louisiana January 2011 - October 2012
U.S. Census Bureau April 2010 - July 2010
LSU Health Sciences Center October 2009 - March 2010
Rice University, Department of Economics May 2007 - December 2007
The Rice Thresher October 2004 - December 2006
Skills
Microsoft Excel, Customer Service, Research, Microsoft Office, Public Speaking, Nonprofits, Fundraising, PowerPoint, Event Planning, Microsoft Word, Analysis, Data Analysis, Social Media, Spanish, Adobe Acrobat, Community Outreach, Access, Public Relations, Teaching, Strategic Planning, Writing, Non-profits, Finance, Editing, Financial Accounting, Cost Accounting
Education
Rice University 2004 — 2008
Bachelor of Arts (B.A.), Economics
Park Tudor School 2002 — 2004
High School Diploma
Park Tudor School
Goodwill Industries of Arkansas September 2015 - Present
TeleTech August 2014 - October 2014
American Income Life Insurance Company May 2014 - August 2014
Goodwill Industries of Arkansas November 2013 - May 2014
Goodwill Industries of North Louisiana January 2011 - October 2012
U.S. Census Bureau April 2010 - July 2010
LSU Health Sciences Center October 2009 - March 2010
Rice University, Department of Economics May 2007 - December 2007
The Rice Thresher October 2004 - December 2006
Skills
Microsoft Excel, Customer Service, Research, Microsoft Office, Public Speaking, Nonprofits, Fundraising, PowerPoint, Event Planning, Microsoft Word, Analysis, Data Analysis, Social Media, Spanish, Adobe Acrobat, Community Outreach, Access, Public Relations, Teaching, Strategic Planning, Writing, Non-profits, Finance, Editing, Financial Accounting, Cost Accounting
Education
Rice University 2004 — 2008
Bachelor of Arts (B.A.), Economics
Park Tudor School 2002 — 2004
High School Diploma
Park Tudor School
Al Frenilla Al Frenilla's TeleTech Experience March 2010 - September 2014
Job Online Freelance Specialist at Upwork
Industry Staffing and Recruiting
Experience
The Berkner Group September 2014 - Present
A3 VirtuaSolutions Pro September 2015 - Present
Upwork September 2012 - Present
TaskUs September 2014 - July 2015
TeleTech March 2010 - September 2014
Fermat Academy June 2009 - December 2009
HSBC Electronic Data Processing (Philippines) Inc. September 2008 - May 2009
HRD (S), Pte., Ltd February 2007 - February 2008
Skills
Customer Service, Customer Satisfaction, Data Entry, Training, Call Centers, Microsoft Office, Leadership, Microsoft Word
Education
Saint Louis University (PH) 2001 — 2005
Bachelor of Arts, Political Science
The Berkner Group September 2014 - Present
A3 VirtuaSolutions Pro September 2015 - Present
Upwork September 2012 - Present
TaskUs September 2014 - July 2015
TeleTech March 2010 - September 2014
Fermat Academy June 2009 - December 2009
HSBC Electronic Data Processing (Philippines) Inc. September 2008 - May 2009
HRD (S), Pte., Ltd February 2007 - February 2008
Skills
Customer Service, Customer Satisfaction, Data Entry, Training, Call Centers, Microsoft Office, Leadership, Microsoft Word
Education
Saint Louis University (PH) 2001 — 2005
Bachelor of Arts, Political Science
Tim Conmy's TeleTech Experience February 2005 - Present
Job Software Engineer
Industry Information Technology and Services
Experience
TeleTech February 2005 - Present
Coast Systems February 1989 - October 2004
Healthnet Inc. February 1986 - February 1989
Education
Rochester Institute of Technology 1968 — 1974
BS, Industrial Engineering
TeleTech February 2005 - Present
Coast Systems February 1989 - October 2004
Healthnet Inc. February 1986 - February 1989
Education
Rochester Institute of Technology 1968 — 1974
BS, Industrial Engineering
Diamond Stevenson's TeleTech Experience February 2013 - November 2013
Job Vice President at West Virginia University Fashion Business Association
Industry Design
Experience
ANN INC. (parent company of Ann Taylor, LOFT & Lou & Grey) May 2015 - Present
West Virginia University Fashion Business Association May 2015 - Present
Forever 21 May 2015 - August 2015
Lowe's Companies, Inc. September 2013 - December 2013
TeleTech February 2013 - November 2013
Walmart March 2013 - July 2013
My Father's House Inc. May 2010 - August 2012
Skills
Photoshop, InDesign, Illustrator, Flat Pattern, Alterations, Teamwork, Leadership, Garment Construction, Mac/PC, Microsoft Excel, Microsoft Word, Power Point, Garment Fitting, Sewing, Customer Service, Pattern Making, Pattern Development, Pattern Grading, Social Media, Public Relations, Communication, Team Leadership, Team Building, Visual Merchandising, Merchandising, Fashion, Sales, Retail Sales, Time Management, PowerPoint
Education
West virginia university 2013 — 2016
Bachelor of Science (B.S.), Fashion Design & Merchandising
Potomac State College of West Virginia University 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Fashion Design and Merchandising
ANN INC. (parent company of Ann Taylor, LOFT & Lou & Grey) May 2015 - Present
West Virginia University Fashion Business Association May 2015 - Present
Forever 21 May 2015 - August 2015
Lowe's Companies, Inc. September 2013 - December 2013
TeleTech February 2013 - November 2013
Walmart March 2013 - July 2013
My Father's House Inc. May 2010 - August 2012
Skills
Photoshop, InDesign, Illustrator, Flat Pattern, Alterations, Teamwork, Leadership, Garment Construction, Mac/PC, Microsoft Excel, Microsoft Word, Power Point, Garment Fitting, Sewing, Customer Service, Pattern Making, Pattern Development, Pattern Grading, Social Media, Public Relations, Communication, Team Leadership, Team Building, Visual Merchandising, Merchandising, Fashion, Sales, Retail Sales, Time Management, PowerPoint
Education
West virginia university 2013 — 2016
Bachelor of Science (B.S.), Fashion Design & Merchandising
Potomac State College of West Virginia University 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Fashion Design and Merchandising
Jack McKinnon Jack McKinnon's TeleTech Experience June 2015 - Present
Job Principal Consultant at Marengo Systems
Industry Computer Software
Experience
TeleTech June 2015 - Present
Marengo Systems August 2014 - June 2015
Southern California Edison (SCE) 2008 - 2013
e7 Architecture Studio 2006 - 2007
Decore-ative Specialties 2005 - 2005
APAC Customer Services 2004 - 2004
Vision X, Inc. 2004 - 2004
TeleTech 1998 - 2003
Unipac Services 1998 - 1998
Procard 1995 - 1998
Skills
Microsoft Project, Adult Education, Blended Learning, Instructional Design, TESOL, E-Learning, Instructor-led Training, Vendor Management, Curriculum Development, Teaching Adults, Quality Assurance, Business Analysis, Testing, Software Project..., Requirements Analysis, SDLC, Technical Writing, Technology Needs...
Education
UC Riverside Extension 2013 — 2013
Certificate, Geographic Information Systems
Regis University 1995 — 1997
Master of Science (MS), Information Systems
University of Louisville 1974 — 1977
Bachelor's degree, Applied Science (Mechanical Engineering)
TeleTech June 2015 - Present
Marengo Systems August 2014 - June 2015
Southern California Edison (SCE) 2008 - 2013
e7 Architecture Studio 2006 - 2007
Decore-ative Specialties 2005 - 2005
APAC Customer Services 2004 - 2004
Vision X, Inc. 2004 - 2004
TeleTech 1998 - 2003
Unipac Services 1998 - 1998
Procard 1995 - 1998
Skills
Microsoft Project, Adult Education, Blended Learning, Instructional Design, TESOL, E-Learning, Instructor-led Training, Vendor Management, Curriculum Development, Teaching Adults, Quality Assurance, Business Analysis, Testing, Software Project..., Requirements Analysis, SDLC, Technical Writing, Technology Needs...
Education
UC Riverside Extension 2013 — 2013
Certificate, Geographic Information Systems
Regis University 1995 — 1997
Master of Science (MS), Information Systems
University of Louisville 1974 — 1977
Bachelor's degree, Applied Science (Mechanical Engineering)
Brian Lemon Brian Lemon's TeleTech Experience December 2011 - March 2014
Job Vice President Business Development
Industry Outsourcing/Offshoring
Experience
Teleperformance March 2014 - Present
TeleTech December 2011 - March 2014
American Hockey League September 1988 - April 2013
TeleTech December 2008 - December 2011
IBM January 2007 - December 2008
Intelenet Global Services February 2006 - January 2007
Sutherland Global Services November 1999 - February 2006
Kyocera Mita 1990 - 1997
Skills
Global Business..., BPO, Sales Management, Call Center, Strategy, Sales, Contact Centers, Solution Selling, Mergers & Acquisitions, Outsourcing, Account Management, Team Management, Business Development, Workforce Management, Leadership, Process Improvement, Global Delivery, Strategic Partnerships, Call Centers, Business Strategy, Operations Management, CRM, Outsourcing Management, SaaS, Contract Negotiation, Customer Experience, Executive Management, Business Process..., Team Building, Customer Satisfaction, P&L Management, Start-ups, Cross-functional Team..., Management, Networking, Performance Management, Vendor Management
Education
Rochester Institute of Technology 1977 — 1981
BS, Accounting
Teleperformance March 2014 - Present
TeleTech December 2011 - March 2014
American Hockey League September 1988 - April 2013
TeleTech December 2008 - December 2011
IBM January 2007 - December 2008
Intelenet Global Services February 2006 - January 2007
Sutherland Global Services November 1999 - February 2006
Kyocera Mita 1990 - 1997
Skills
Global Business..., BPO, Sales Management, Call Center, Strategy, Sales, Contact Centers, Solution Selling, Mergers & Acquisitions, Outsourcing, Account Management, Team Management, Business Development, Workforce Management, Leadership, Process Improvement, Global Delivery, Strategic Partnerships, Call Centers, Business Strategy, Operations Management, CRM, Outsourcing Management, SaaS, Contract Negotiation, Customer Experience, Executive Management, Business Process..., Team Building, Customer Satisfaction, P&L Management, Start-ups, Cross-functional Team..., Management, Networking, Performance Management, Vendor Management
Education
Rochester Institute of Technology 1977 — 1981
BS, Accounting
Kelen Conley's TeleTech Experience January 2004 - July 2005
Job Financial Services Representative at Fairmont Federal Credit Union
Industry Banking
Experience
Fairmont Federal Credit Union August 2012 - Present
Target July 2012 - August 2012
THE SHOE DEPT August 2008 - April 2012
Shoe Show 2008 - 2012
WWVU-FM Morgantown U92 August 2005 - August 2011
U92 FM August 2005 - August 2011
TeleTech January 2004 - July 2005
ICT September 2003 - January 2004
Skills
Writing, Editing, Customer Service, Retail, Sales Management, Technology, Computer Repair, Web Design, Proofreading, Online Journalism, Journalism, Music Journalism, Recording, Video Editing, Web Video, Music Videos, Videography, HD Video, Software Installation, Computer Hardware, Windows, Dell Computers, Creative Writing, Pro Tools, Music, Radio, Photoshop, Entertainment, Social Networking, Facebook, Final Cut Pro, Audio Editing, Radio Broadcasting, Advertising, Digital Media
Education
West Virginia University 2005 — 2011
Potomac State College of West Virginia University 2001 — 2003
Fairmont Federal Credit Union August 2012 - Present
Target July 2012 - August 2012
THE SHOE DEPT August 2008 - April 2012
Shoe Show 2008 - 2012
WWVU-FM Morgantown U92 August 2005 - August 2011
U92 FM August 2005 - August 2011
TeleTech January 2004 - July 2005
ICT September 2003 - January 2004
Skills
Writing, Editing, Customer Service, Retail, Sales Management, Technology, Computer Repair, Web Design, Proofreading, Online Journalism, Journalism, Music Journalism, Recording, Video Editing, Web Video, Music Videos, Videography, HD Video, Software Installation, Computer Hardware, Windows, Dell Computers, Creative Writing, Pro Tools, Music, Radio, Photoshop, Entertainment, Social Networking, Facebook, Final Cut Pro, Audio Editing, Radio Broadcasting, Advertising, Digital Media
Education
West Virginia University 2005 — 2011
Potomac State College of West Virginia University 2001 — 2003
Steve Rothschild A+, NET+ Steve Rothschild A+, NET+'s TeleTech Experience 2014 - 2014
Job Contractor Desktop Support
Industry Information Technology and Services
Experience
Peak Systems, Inc. October 2012 - Present
TeleTech 2014 - 2014
Fahrenheit IT 2014 - 2014
Fahrenheit IT 2014 - 2014
Denver Public Schools 2014 - 2014
Zycron 2014 - 2014
Zycron 2014 - 2014
Zycron 2014 - 2014
Zycron 2014 - 2014
TEKsystems (Greenwood Village, CO) July 2012 - October 2012
Skills
Active Directory, XP, Technical Support, Troubleshooting, Computer Hardware, Windows 7, Outlook, Access, Microsoft Word, Software Documentation, Microsoft Excel, Management, PowerPoint, Operating Systems, Customer Service, Windows Server, Network Administration, Team Leadership, Call Centers, Servers, Process Improvement, Excel, Word, Data Center, ITIL, Networking, SharePoint, Windows XP, System Administration, Microsoft Exchange, Security, Visio, Help Desk Support, DHCP, Software Installation, Vendor Management, Hardware, Firewalls, Disaster Recovery, Network Security, Switches
Education
New Horizons Computer Learning Center 2009 — 2010
CompTIA A+, Network +, Security +
Westwood College of Technology 2000 — 2002
AAS
Red Rocks Community College 1973 — 1978
Associate Electronic Digital Technology
Peak Systems, Inc. October 2012 - Present
TeleTech 2014 - 2014
Fahrenheit IT 2014 - 2014
Fahrenheit IT 2014 - 2014
Denver Public Schools 2014 - 2014
Zycron 2014 - 2014
Zycron 2014 - 2014
Zycron 2014 - 2014
Zycron 2014 - 2014
TEKsystems (Greenwood Village, CO) July 2012 - October 2012
Skills
Active Directory, XP, Technical Support, Troubleshooting, Computer Hardware, Windows 7, Outlook, Access, Microsoft Word, Software Documentation, Microsoft Excel, Management, PowerPoint, Operating Systems, Customer Service, Windows Server, Network Administration, Team Leadership, Call Centers, Servers, Process Improvement, Excel, Word, Data Center, ITIL, Networking, SharePoint, Windows XP, System Administration, Microsoft Exchange, Security, Visio, Help Desk Support, DHCP, Software Installation, Vendor Management, Hardware, Firewalls, Disaster Recovery, Network Security, Switches
Education
New Horizons Computer Learning Center 2009 — 2010
CompTIA A+, Network +, Security +
Westwood College of Technology 2000 — 2002
AAS
Red Rocks Community College 1973 — 1978
Associate Electronic Digital Technology
Paul Wilcox's TeleTech Experience October 1998 - November 2001
Job Director, Development at Scotiabank
Industry Information Technology and Services
Experience
Scotiabank September 2012 - Present
Scotiabank November 2010 - September 2012
Scotiabank January 2009 - February 2011
Scotiabank January 2008 - January 2009
Satyam Computer Services Limited May 2007 - December 2007
Scotiabank November 2001 - April 2007
TeleTech October 1998 - November 2001
SHL Systemhouse 1997 - 1998
Electronic Data Systems 1983 - 1996
Skills
Vendor Management, Program Management, Outsourcing, Management Consulting, CRM, Strategic Planning, Leadership, Databases, Coaching, Product Development, Integration, Strategy, Management, Leading Change, Customer Relations, Direct Sales, Application Development, Infrastructure Projects, Sales Support, Financial Management, Customer Interaction..., Google Analytics, COTS Integration, Text Analytics, Call Centers, Change Management, Customer Service, IT Strategy, Infrastructure, Project Management, Project Portfolio..., SDLC, Sales Operations, Software Development
Education
University of Toronto - Rotman School of Management 2007 — 2007
Queen's University 2001 — 2001
University of Waterloo 1982 — 1987
Bachelor of Mathematics
Scotiabank September 2012 - Present
Scotiabank November 2010 - September 2012
Scotiabank January 2009 - February 2011
Scotiabank January 2008 - January 2009
Satyam Computer Services Limited May 2007 - December 2007
Scotiabank November 2001 - April 2007
TeleTech October 1998 - November 2001
SHL Systemhouse 1997 - 1998
Electronic Data Systems 1983 - 1996
Skills
Vendor Management, Program Management, Outsourcing, Management Consulting, CRM, Strategic Planning, Leadership, Databases, Coaching, Product Development, Integration, Strategy, Management, Leading Change, Customer Relations, Direct Sales, Application Development, Infrastructure Projects, Sales Support, Financial Management, Customer Interaction..., Google Analytics, COTS Integration, Text Analytics, Call Centers, Change Management, Customer Service, IT Strategy, Infrastructure, Project Management, Project Portfolio..., SDLC, Sales Operations, Software Development
Education
University of Toronto - Rotman School of Management 2007 — 2007
Queen's University 2001 — 2001
University of Waterloo 1982 — 1987
Bachelor of Mathematics
Chris Bowns, CPP Chris Bowns, CPP's TeleTech Experience October 2005 - April 2007
Job Payroll Coordinator at US Securities, Inc
Industry Financial Services
Experience
US Security Associates August 2013 - Present
ADP December 2012 - March 2013
Costco Wholesale May 2004 - October 2012
ADP May 2011 - February 2012
Paychex May 2007 - October 2010
TELETECH October 2005 - April 2007
PLS Financial Services January 2002 - October 2005
US Navy October 1991 - November 1995
Skills
HRIS, Time, Vendor Management, Process Improvement, Employee Benefits, Business Analysis, Benefits Administration, ADP Payroll, Software Implementation, Access, Payroll, SDLC, Salesforce.com, Talent Acquisition, Visio
Education
Robert Morris College 2002 — 2005
Bachelor of Applied Science (BASc), Business Administration and Management, General
Robert Morris University - Illinois
Bachelor's degree, Business, Management, Marketing, and Related Support Services
US Security Associates August 2013 - Present
ADP December 2012 - March 2013
Costco Wholesale May 2004 - October 2012
ADP May 2011 - February 2012
Paychex May 2007 - October 2010
TELETECH October 2005 - April 2007
PLS Financial Services January 2002 - October 2005
US Navy October 1991 - November 1995
Skills
HRIS, Time, Vendor Management, Process Improvement, Employee Benefits, Business Analysis, Benefits Administration, ADP Payroll, Software Implementation, Access, Payroll, SDLC, Salesforce.com, Talent Acquisition, Visio
Education
Robert Morris College 2002 — 2005
Bachelor of Applied Science (BASc), Business Administration and Management, General
Robert Morris University - Illinois
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Simon Paul Sebastian Perry Simon Paul Sebastian Perry's TeleTech Experience February 2008 - June 2009
Job Experienced Director of Talent/Recruitment: Actively seeking new role in LA
Industry Human Resources
Experience
Aloe Vera Army January 2015 - Present
KP Snacks January 2014 - December 2014
Selfridges September 2012 - January 2014
The Co-operative Group January 2011 - February 2012
The Co-operative Group March 2010 - December 2010
The Co-operative Group September 2009 - February 2010
The Co-operative Bank plc June 2009 - August 2009
TeleTech February 2008 - June 2009
TeleTech July 2006 - February 2008
TeleTech January 2005 - June 2006
Skills
French, German, Spanish, Assessment Centres, Hiring, Call Center, Recruitment/Retention, Talent Acquisition, Customer Service, Psychometrics, Interviewing, Assessment Center, Recruiting, Interviews
Education
Queen's University Belfast 2000 — 2004
BA Joint Honours, French and Spanish
Universidad de Málaga 2002 — 2003
BA, Spanish
Aloe Vera Army January 2015 - Present
KP Snacks January 2014 - December 2014
Selfridges September 2012 - January 2014
The Co-operative Group January 2011 - February 2012
The Co-operative Group March 2010 - December 2010
The Co-operative Group September 2009 - February 2010
The Co-operative Bank plc June 2009 - August 2009
TeleTech February 2008 - June 2009
TeleTech July 2006 - February 2008
TeleTech January 2005 - June 2006
Skills
French, German, Spanish, Assessment Centres, Hiring, Call Center, Recruitment/Retention, Talent Acquisition, Customer Service, Psychometrics, Interviewing, Assessment Center, Recruiting, Interviews
Education
Queen's University Belfast 2000 — 2004
BA Joint Honours, French and Spanish
Universidad de Málaga 2002 — 2003
BA, Spanish
Julie VanDyke's TeleTech Experience January 2014 - July 2014
Job Storage Counselor at OpenTech Alliance, Inc.
Industry Staffing and Recruiting
Experience
OpenTech Alliance, Inc. May 2015 - Present
Kelly Services February 2015 - Present
Asurion Insurance Services, Inc. July 2014 - January 2015
TeleTech January 2014 - July 2014
Stream Global Services November 2011 - November 2013
FPS Marketing July 2010 - October 2011
Skills
Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Contact Centers, Inbound Marketing, Avaya, Active Listening, Communication, Reliability, Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Access, Customer Education, Flexible Schedule, Troubleshooting, Organization Skills, Work Effectively, Clerical Work, Telephone Reception, Professional Phone...
Education
Rio Salado College 1993 — 2002
GPA 3.912
OpenTech Alliance, Inc. May 2015 - Present
Kelly Services February 2015 - Present
Asurion Insurance Services, Inc. July 2014 - January 2015
TeleTech January 2014 - July 2014
Stream Global Services November 2011 - November 2013
FPS Marketing July 2010 - October 2011
Skills
Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Contact Centers, Inbound Marketing, Avaya, Active Listening, Communication, Reliability, Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Access, Customer Education, Flexible Schedule, Troubleshooting, Organization Skills, Work Effectively, Clerical Work, Telephone Reception, Professional Phone...
Education
Rio Salado College 1993 — 2002
GPA 3.912
Cindy Reynolds's TeleTech Experience October 2014 - January 2015
Job Business Applications Analyst
Industry Information Technology and Services
Experience
Antero Resources January 2015 - Present
TeleTech October 2014 - January 2015
State of Colorado March 2014 - August 2014
Bill Barrett Corporation April 2012 - March 2014
Parker & Lynch August 2011 - December 2011
RES Americas March 2010 - March 2011
Coinstar February 2007 - February 2010
Xcel Energy February 2004 - January 2007
DCP Midstream October 1998 - January 2004
Skills
Recruiting, Management, Accounts Payable, Project Management, Accounting, Team Building, Leadership, Downstream Oil & Gas, Software, Data Conversion, Excalibur, Software Documentation, End User Training, Application Support, User Acceptance Testing, System Testing, Oil & Gas Accounting, Professional Mentoring, Analysis, Forecasting, Training, Gas Processing, Financial Analysis, General Ledger, Benefits Administration, Software Upgrades, Transport Economics, Financial Subroutines..., OIldex, Browser Queries, JIBLink, PeopleSoft, Essbase, JD Edwards, Budgets, Databases
Education
Regis University
Accounting, Accounting
Antero Resources January 2015 - Present
TeleTech October 2014 - January 2015
State of Colorado March 2014 - August 2014
Bill Barrett Corporation April 2012 - March 2014
Parker & Lynch August 2011 - December 2011
RES Americas March 2010 - March 2011
Coinstar February 2007 - February 2010
Xcel Energy February 2004 - January 2007
DCP Midstream October 1998 - January 2004
Skills
Recruiting, Management, Accounts Payable, Project Management, Accounting, Team Building, Leadership, Downstream Oil & Gas, Software, Data Conversion, Excalibur, Software Documentation, End User Training, Application Support, User Acceptance Testing, System Testing, Oil & Gas Accounting, Professional Mentoring, Analysis, Forecasting, Training, Gas Processing, Financial Analysis, General Ledger, Benefits Administration, Software Upgrades, Transport Economics, Financial Subroutines..., OIldex, Browser Queries, JIBLink, PeopleSoft, Essbase, JD Edwards, Budgets, Databases
Education
Regis University
Accounting, Accounting
Celia Bell-Shells Celia Bell-Shells's TeleTech Experience July 2012 - November 2012
Job Corporate Recruiter at Tyco Integrated Security
Industry Human Resources
Experience
Tyco Integrated Security September 2015 - Present
CBIZ MHM, LLC April 2015 - July 2015
Intuit October 2014 - March 2015
IntelliSource February 2014 - July 2014
IntelliSource February 2013 - February 2014
TeleTech July 2012 - November 2012
Denver Public Schools February 2012 - May 2012
TeleTech June 2011 - November 2011
TeleTech August 2010 - December 2010
Verizon Wireless – Bartech Contracting Firm June 2010 - August 2010
Skills
Recruiting, Human Resources, Onboarding, Applicant Tracking..., Technical Recruiting, Talent Acquisition, Interviews, Internet Recruiting, Talent Management, Taleo, New Hire Orientations, Hiring, Employee Relations, Sales, Sourcing, Workforce Planning, HRIS, Contract Recruitment, Screening, Employee Engagement, Screening Resumes, Performance Management, Background Checks, Succession Planning
Education
Prairie View A&M University
BA, Communications
Tyco Integrated Security September 2015 - Present
CBIZ MHM, LLC April 2015 - July 2015
Intuit October 2014 - March 2015
IntelliSource February 2014 - July 2014
IntelliSource February 2013 - February 2014
TeleTech July 2012 - November 2012
Denver Public Schools February 2012 - May 2012
TeleTech June 2011 - November 2011
TeleTech August 2010 - December 2010
Verizon Wireless – Bartech Contracting Firm June 2010 - August 2010
Skills
Recruiting, Human Resources, Onboarding, Applicant Tracking..., Technical Recruiting, Talent Acquisition, Interviews, Internet Recruiting, Talent Management, Taleo, New Hire Orientations, Hiring, Employee Relations, Sales, Sourcing, Workforce Planning, HRIS, Contract Recruitment, Screening, Employee Engagement, Screening Resumes, Performance Management, Background Checks, Succession Planning
Education
Prairie View A&M University
BA, Communications
Weston D McDonald Weston D McDonald's TeleTech Experience August 2013 - Present
Job SVP Sales | General Manager | Group Client Executive | Professional Services | Outsourcing | Financial Services
Industry Information Technology and Services
Experience
TeleTech August 2013 - Present
Accenture October 2010 - July 2013
Unisys March 2009 - March 2011
IBM Global Business Services June 2005 - April 2007
IBM December 2003 - July 2005
IBM Global Business Services August 2000 - November 2003
Skills
Consultancy, Outsourcing, New Business Development, Sales Management, IT Outsourcing, IT Strategy, Integration, Solution Selling, Cloud Computing, Business Transformation, Professional Services, Consultative Selling, Sales Operations, Contract Negotiations, Account Management, Team Leadership
Education
Purdue University - Krannert School of Management 1999 — 2000
Masters, Industrial Administration
University of South Carolina - The Moore School of Business 1988 — 1992
Bachelors, Marketing
TeleTech August 2013 - Present
Accenture October 2010 - July 2013
Unisys March 2009 - March 2011
IBM Global Business Services June 2005 - April 2007
IBM December 2003 - July 2005
IBM Global Business Services August 2000 - November 2003
Skills
Consultancy, Outsourcing, New Business Development, Sales Management, IT Outsourcing, IT Strategy, Integration, Solution Selling, Cloud Computing, Business Transformation, Professional Services, Consultative Selling, Sales Operations, Contract Negotiations, Account Management, Team Leadership
Education
Purdue University - Krannert School of Management 1999 — 2000
Masters, Industrial Administration
University of South Carolina - The Moore School of Business 1988 — 1992
Bachelors, Marketing
David Miers's TeleTech Experience December 2012 - May 2013
Job Call Center Operations
Industry Consumer Services
Experience
Affinitas June 2013 - July 2014
TeleTech December 2012 - May 2013
NCO Financial Systems September 2008 - September 2012
Skills
Team Building, Operations Management, Process Improvement, Customer Service, Call Centers, CRM, Customer Retention, Customer Satisfaction, Forecasting, Leadership, Management, Telecommunications, Team Leadership, Training
Education
Rutgers, The State University of New Jersey-New Brunswick 1988 — 1990
N/A, Business Administration and Management, General
Affinitas June 2013 - July 2014
TeleTech December 2012 - May 2013
NCO Financial Systems September 2008 - September 2012
Skills
Team Building, Operations Management, Process Improvement, Customer Service, Call Centers, CRM, Customer Retention, Customer Satisfaction, Forecasting, Leadership, Management, Telecommunications, Team Leadership, Training
Education
Rutgers, The State University of New Jersey-New Brunswick 1988 — 1990
N/A, Business Administration and Management, General
Jorleen Pollock Jorleen Pollock's TeleTech Experience June 2008 - October 2009
Job Managing Director Total Rewards
Industry Human Resources
Experience
Rocky Mountain HR Consulting 2007 - Present
United States Olympic Committee 2009 - 2011
TeleTech June 2008 - October 2009
ARCADIS 2007 - 2008
OppenheimerFunds 2004 - 2007
Hewlett-Packard 2003 - 2004
Skills
Benefits Administration, Performance Management, HRIS, Compensation..., Personnel Management, Human Resources, Deferred Compensation, Talent Management, Talent Acquisition, Recruiting, Strategy, Executive Pay, Leadership, Management, Program Management, Organizational..., Workforce Planning, Leadership Development, Sales Compensation, Coaching, Global Compensation
Education
Regis University
Master of Science Organizational Leadership Expected 2016
Rocky Mountain HR Consulting 2007 - Present
United States Olympic Committee 2009 - 2011
TeleTech June 2008 - October 2009
ARCADIS 2007 - 2008
OppenheimerFunds 2004 - 2007
Hewlett-Packard 2003 - 2004
Skills
Benefits Administration, Performance Management, HRIS, Compensation..., Personnel Management, Human Resources, Deferred Compensation, Talent Management, Talent Acquisition, Recruiting, Strategy, Executive Pay, Leadership, Management, Program Management, Organizational..., Workforce Planning, Leadership Development, Sales Compensation, Coaching, Global Compensation
Education
Regis University
Master of Science Organizational Leadership Expected 2016
Sid Methner Sid Methner's TeleTech Experience April 1996 - November 1996
Job Converting ideas into customer centric products through disciplined product management
Industry Information Technology and Services
Experience
Estate & Probate Services April 2007 - Present
CyberSource - A VISA Company February 2012 - September 2013
Teligence September 2009 - June 2011
Teligence July 2008 - August 2009
Teligence February 2006 - June 2008
Teligence January 2000 - February 2006
Teligence February 1997 - January 2000
TeleTech April 1996 - November 1996
Associated Sales & Bag Company July 1991 - August 1994
BrainWave Systems Corporation April 1987 - July 1991
Skills
Product Management, Business Development, Management, Mobile Devices, Strategic Partnerships, Mobile Payments, Leadership, E-commerce, Project Management, Telecommunications, Strategic Planning, Business Strategy, Risk Management, Business Analysis, Payments, Agile Methodologies, Go-to-market Strategy, Product Marketing, Start-ups, Mobile Commerce, Payment Card Processing, Competitive Analysis, SaaS, Financial Services, IVR, Team Leadership, Mobile Applications, Call Centers, Consulting, New Business Development, Business Case, SMS, Call Center, Alternative Payments, Management Consulting, Finance, Crisis Management, B2B, Mobile Billing, Philanthropy, Growth Investing, Probate Administration
Education
Regis University
Master of Business Administration (M.B.A.), Finance and Accounting
University of Colorado at Boulder
Bachelor of Arts (B.A.), Economics
Estate & Probate Services April 2007 - Present
CyberSource - A VISA Company February 2012 - September 2013
Teligence September 2009 - June 2011
Teligence July 2008 - August 2009
Teligence February 2006 - June 2008
Teligence January 2000 - February 2006
Teligence February 1997 - January 2000
TeleTech April 1996 - November 1996
Associated Sales & Bag Company July 1991 - August 1994
BrainWave Systems Corporation April 1987 - July 1991
Skills
Product Management, Business Development, Management, Mobile Devices, Strategic Partnerships, Mobile Payments, Leadership, E-commerce, Project Management, Telecommunications, Strategic Planning, Business Strategy, Risk Management, Business Analysis, Payments, Agile Methodologies, Go-to-market Strategy, Product Marketing, Start-ups, Mobile Commerce, Payment Card Processing, Competitive Analysis, SaaS, Financial Services, IVR, Team Leadership, Mobile Applications, Call Centers, Consulting, New Business Development, Business Case, SMS, Call Center, Alternative Payments, Management Consulting, Finance, Crisis Management, B2B, Mobile Billing, Philanthropy, Growth Investing, Probate Administration
Education
Regis University
Master of Business Administration (M.B.A.), Finance and Accounting
University of Colorado at Boulder
Bachelor of Arts (B.A.), Economics
Rhonda Fronczak's TeleTech Experience March 2015 - Present
Job Organizational Change Manager
Industry Retail
Experience
TeleTech March 2015 - Present
Sports Authority January 2010 - March 2015
Synergy Coaching & Consulting November 2008 - November 2009
Air Academy Federal Credit Union June 1997 - October 2008
Skills
Team Building, Change Management, Development & delivery..., Business Coaching, Team Facilitation, Organizational..., Visio, Retail, Project Management, Coaching, Leadership Development, Management, Training, Program Management, Process Improvement, Customer Service, Leadership, Organizational..., Employee Engagement, Performance Management, Consulting, Customer Satisfaction, Employee Training, Team Leadership, Talent Management, Business Analysis, Time Management, Employee Relations, Strategic Planning, Vendor Management, Analysis, Cross-functional Team..., Customer Retention, Project Planning, Business Process..., Strategy, CRM
Education
Regis University
Bachelor of Science
University of Northern Iowa
TeleTech March 2015 - Present
Sports Authority January 2010 - March 2015
Synergy Coaching & Consulting November 2008 - November 2009
Air Academy Federal Credit Union June 1997 - October 2008
Skills
Team Building, Change Management, Development & delivery..., Business Coaching, Team Facilitation, Organizational..., Visio, Retail, Project Management, Coaching, Leadership Development, Management, Training, Program Management, Process Improvement, Customer Service, Leadership, Organizational..., Employee Engagement, Performance Management, Consulting, Customer Satisfaction, Employee Training, Team Leadership, Talent Management, Business Analysis, Time Management, Employee Relations, Strategic Planning, Vendor Management, Analysis, Cross-functional Team..., Customer Retention, Project Planning, Business Process..., Strategy, CRM
Education
Regis University
Bachelor of Science
University of Northern Iowa
Darrel Trout, MAcc's TeleTech Experience April 2015 - Present
Job Accountant GL at TeleTech
Industry Accounting
Experience
TeleTech April 2015 - Present
Papa John's International June 2011 - Present
University of Colorado Denver August 2007 - May 2012
University of Colorado Denver August 2007 - October 2008
Affordable Residential Communities September 2005 - August 2007
Affordable Residential Communities July 2002 - August 2005
The Sports Authority March 1999 - June 2002
The Sports Authority July 1994 - March 1999
Skills
PeopleSoft, Microsoft Excel, Access, Microsoft Word, Outlook, PowerPoint, Oracle, JDA, General Ledger, Accounts Payable, Accounting, Customer Service, Microsoft Office, Payroll, Financial Reporting, Accounts Receivable, Journal Entries, Invoicing, Forecasting, Account Reconciliation
Education
University of Colorado at Denver 2010 — 2013
Master's Degree, Accounting
Regis University 2002 — 2007
Bachelors, Accounting, Finance
Parks Junior College 1986 — 1988
Associates, Accounting, Minor in Computers
TeleTech April 2015 - Present
Papa John's International June 2011 - Present
University of Colorado Denver August 2007 - May 2012
University of Colorado Denver August 2007 - October 2008
Affordable Residential Communities September 2005 - August 2007
Affordable Residential Communities July 2002 - August 2005
The Sports Authority March 1999 - June 2002
The Sports Authority July 1994 - March 1999
Skills
PeopleSoft, Microsoft Excel, Access, Microsoft Word, Outlook, PowerPoint, Oracle, JDA, General Ledger, Accounts Payable, Accounting, Customer Service, Microsoft Office, Payroll, Financial Reporting, Accounts Receivable, Journal Entries, Invoicing, Forecasting, Account Reconciliation
Education
University of Colorado at Denver 2010 — 2013
Master's Degree, Accounting
Regis University 2002 — 2007
Bachelors, Accounting, Finance
Parks Junior College 1986 — 1988
Associates, Accounting, Minor in Computers
Loraine Klain, PMP® Loraine Klain, PMP®'s TeleTech Experience May 2003 - January 2006
Job Project Manager (PMP) at Independent Management Consultant
Industry Information Technology and Services
Experience
Independent Management Consultant January 2015 - Present
Dell Services February 2012 - January 2015
Gates Corporation October 2010 - November 2011
Independent Contractor January 2006 - October 2010
Sekon January 2006 - July 2006
TeleTech May 2003 - January 2006
Level3 Communications May 1998 - December 2001
Solbourne May 1997 - May 1998
Rocky Mountain Health Care Corporation 1994 - May 1997
Hall & Evans, LLC 1988 - 1994
Skills
Oracle E-Business Suite, Oracle Applications, Oracle HR, ERP, Oracle Discoverer, Business Process..., Financials, Oracle, Business Intelligence, Process Improvement, Business Analysis, HRIS, Business Process, Human Resources, Vendor Management, Accounts Receivable, Databases, Integration, Software Documentation, Microsoft SQL Server, SQL, Testing, PMP
Education
Regis University
Bachelor of Science, Accounting
Independent Management Consultant January 2015 - Present
Dell Services February 2012 - January 2015
Gates Corporation October 2010 - November 2011
Independent Contractor January 2006 - October 2010
Sekon January 2006 - July 2006
TeleTech May 2003 - January 2006
Level3 Communications May 1998 - December 2001
Solbourne May 1997 - May 1998
Rocky Mountain Health Care Corporation 1994 - May 1997
Hall & Evans, LLC 1988 - 1994
Skills
Oracle E-Business Suite, Oracle Applications, Oracle HR, ERP, Oracle Discoverer, Business Process..., Financials, Oracle, Business Intelligence, Process Improvement, Business Analysis, HRIS, Business Process, Human Resources, Vendor Management, Accounts Receivable, Databases, Integration, Software Documentation, Microsoft SQL Server, SQL, Testing, PMP
Education
Regis University
Bachelor of Science, Accounting
Ajit Pal Singh Ajit Pal Singh's TeleTech Experience June 2003 - September 2005
Job Retail Sales Manager at Rogers
Industry Telecommunications
Experience
Bell Canada September 2013 - April 2014
airtel October 2010 - June 2013
airtel January 2006 - October 2010
American Express October 2005 - December 2005
TeleTech June 2003 - September 2005
Skills
Team Management, Vendor Management, Call Centers, 3G, Managed Services, Product Marketing, Lead Generation, Customer Service, Data Analysis, Complaint Management, Customer Escalation..., Product Development, Mobile Marketing, Process Management, Project Management, Product Design, MIS, Retail Sales, Strategic Planning, Marketing Communications, Consumer Product Testing, Marketing Strategy, Outsourcing, Customer Satisfaction, CRM, Leadership, Telecommunications, BPO, Management, Customer Lifecycle..., Project Planning, Service Delivery, Strategy, Competitive Analysis, Cross-functional Team..., Customer Retention, Budgets, Customer Experience, Transition Management, Operations Management, Workforce Management, VAS, Product Management, Key Account Management, GSM, Analytics, Reta, New product development, Performance Management
Education
Symbiosis institute of Management Studies 2006 — 2009
Master of Business Administration (MBA), Operations Management and Supervision
Punjab Technical University 1997 — 2001
Bachelor's degree, Electrical and Electronics Engineering
Bell Canada September 2013 - April 2014
airtel October 2010 - June 2013
airtel January 2006 - October 2010
American Express October 2005 - December 2005
TeleTech June 2003 - September 2005
Skills
Team Management, Vendor Management, Call Centers, 3G, Managed Services, Product Marketing, Lead Generation, Customer Service, Data Analysis, Complaint Management, Customer Escalation..., Product Development, Mobile Marketing, Process Management, Project Management, Product Design, MIS, Retail Sales, Strategic Planning, Marketing Communications, Consumer Product Testing, Marketing Strategy, Outsourcing, Customer Satisfaction, CRM, Leadership, Telecommunications, BPO, Management, Customer Lifecycle..., Project Planning, Service Delivery, Strategy, Competitive Analysis, Cross-functional Team..., Customer Retention, Budgets, Customer Experience, Transition Management, Operations Management, Workforce Management, VAS, Product Management, Key Account Management, GSM, Analytics, Reta, New product development, Performance Management
Education
Symbiosis institute of Management Studies 2006 — 2009
Master of Business Administration (MBA), Operations Management and Supervision
Punjab Technical University 1997 — 2001
Bachelor's degree, Electrical and Electronics Engineering
Cristin Blom Cristin Blom's TeleTech Experience May 2005 - December 2005
Job Training Specialist at CFE Federal Credit Union
Industry Banking
Experience
CFE Federal Credit Union January 2012 - Present
Bank of America June 2007 - December 2011
Oscar's Waterfront Bar and Grill December 2005 - May 2007
TeleTech May 2005 - December 2005
Skills
Hiring, Customer Service, Outlook, Customer Satisfaction, Data Entry, Budgets, Human Resources, Leadership, Payroll, Management, Performance Management, Interviews, Process Improvement, CRM, Training
Education
Rollins College 2011 — 2011
Human Resources Management
University of Central Florida 2006 — 2009
Bachelors, Interpersonal and Organizational Communication
Seminole State College 2003 — 2006
Associate of Arts, Business and Marketing
CFE Federal Credit Union January 2012 - Present
Bank of America June 2007 - December 2011
Oscar's Waterfront Bar and Grill December 2005 - May 2007
TeleTech May 2005 - December 2005
Skills
Hiring, Customer Service, Outlook, Customer Satisfaction, Data Entry, Budgets, Human Resources, Leadership, Payroll, Management, Performance Management, Interviews, Process Improvement, CRM, Training
Education
Rollins College 2011 — 2011
Human Resources Management
University of Central Florida 2006 — 2009
Bachelors, Interpersonal and Organizational Communication
Seminole State College 2003 — 2006
Associate of Arts, Business and Marketing
Cristy Flaherty Cristy Flaherty's TeleTech Experience January 2009 - March 2012
Job Scrum Master at TransFirst
Industry Information Services
Experience
TransFirst March 2012 - Present
TeleTech January 2009 - March 2012
ING 2000 - 2009
Regis University 1999 - 2000
Firstbank 1996 - 1999
Regis University 1995 - 1996
Regis University 1992 - 1995
SYKES ENTERPRISES, INC 1991 - 1992
Skills
Scrum Master, Scrum, Agile Methodologies, Agile, Software Documentation, Business Analysis, Requirements Analysis, Process Improvement, Troubleshooting, Program Management, Testing, SDLC, Analysis, Requirements Gathering, Visio, Business Process, Outlook, Databases, Business Requirements, Training, Business Process..., Cross-functional Team..., Waterfall, Spreadsheets, problem solving, database, Documentation, User Acceptance Testing, ITIL, SharePoint
Education
Regis University 1986 — 1990
BS, Mathmatics, Computer Information Systems
Holy Family High School 1982 — 1986
TransFirst March 2012 - Present
TeleTech January 2009 - March 2012
ING 2000 - 2009
Regis University 1999 - 2000
Firstbank 1996 - 1999
Regis University 1995 - 1996
Regis University 1992 - 1995
SYKES ENTERPRISES, INC 1991 - 1992
Skills
Scrum Master, Scrum, Agile Methodologies, Agile, Software Documentation, Business Analysis, Requirements Analysis, Process Improvement, Troubleshooting, Program Management, Testing, SDLC, Analysis, Requirements Gathering, Visio, Business Process, Outlook, Databases, Business Requirements, Training, Business Process..., Cross-functional Team..., Waterfall, Spreadsheets, problem solving, database, Documentation, User Acceptance Testing, ITIL, SharePoint
Education
Regis University 1986 — 1990
BS, Mathmatics, Computer Information Systems
Holy Family High School 1982 — 1986
Hanan Wakeem, MSM, CCP Hanan Wakeem, MSM, CCP's TeleTech Experience October 2009 - May 2010
Job Director, Sales Compensation at Arrow Electronics
Industry Information Technology and Services
Experience
Arrow Electronics November 2014 - Present
Comcast August 2010 - September 2014
TeleTech October 2009 - May 2010
Sun Microsystems October 2007 - October 2009
Tyco International / ADT Security Services January 2003 - October 2007
AT&T Broadband October 2000 - December 2002
ICG Communications 1997 - 2000
Sequent Associates 1994 - 1997
Skills
SAP, Broad-based Compensation, Deferred Compensation, Sales Compensation, Personnel Management, Organizational..., Compensation & Benefit, Bonus Programs, Career Development..., Human Resources, Incentive Programs, HRIS, Global Compensation, Workforce Planning, Leadership, Salary, Succession Planning, Onboarding, Employee Benefits, Management, Performance Management, Organizational Design, Employee Engagement, Program Management, Hiring, Benefits Administration, Employee Relations, Compensation & Benefits
Education
Regis University 2000 — 2003
MSM, Organizational Development
University of Illinois at Urbana-Champaign 1987 — 1991
B.S., Business Administration
Arrow Electronics November 2014 - Present
Comcast August 2010 - September 2014
TeleTech October 2009 - May 2010
Sun Microsystems October 2007 - October 2009
Tyco International / ADT Security Services January 2003 - October 2007
AT&T Broadband October 2000 - December 2002
ICG Communications 1997 - 2000
Sequent Associates 1994 - 1997
Skills
SAP, Broad-based Compensation, Deferred Compensation, Sales Compensation, Personnel Management, Organizational..., Compensation & Benefit, Bonus Programs, Career Development..., Human Resources, Incentive Programs, HRIS, Global Compensation, Workforce Planning, Leadership, Salary, Succession Planning, Onboarding, Employee Benefits, Management, Performance Management, Organizational Design, Employee Engagement, Program Management, Hiring, Benefits Administration, Employee Relations, Compensation & Benefits
Education
Regis University 2000 — 2003
MSM, Organizational Development
University of Illinois at Urbana-Champaign 1987 — 1991
B.S., Business Administration
Nermina Kustura, CPA Nermina Kustura, CPA's TeleTech Experience March 2015 - Present
Job at
Industry Oil & Energy
Experience
TeleTech March 2015 - Present
MarkWest Energy Partners, L.P. November 2013 - March 2015
MarkWest Hydrocarbon February 2012 - November 2013
MarkWest Hydrocarbon November 2010 - February 2012
Total Community Options January 2009 - November 2010
LendingTree December 2005 - October 2008
Skills
Financial Analysis, Accounting, Account Reconciliation, General Ledger, Financial Reporting, Accounts Payable, Sarbanes-Oxley Act, Accounts Receivable, Financial Accounting, Internal Controls, Variance Analysis, Sarbanes-Oxley, Access, OLAP, Hyperion HFM, Hyperion Financial..., Essbase, Financial Data..., PL/SQL, Python, Microsoft Excel, ERP, GAAP, US GAAP, Business Intelligence, Payroll, Business Process..., Budgets, Business Analysis, Microsoft Dynamics GP, Great Plains Software, Auditing, Revenue Recognition
Education
Regis University 2012 — 2015
Master's Degree, Information Technology, GPA 3.9
University of North Florida 2005 — 2008
BS, Accounting
TeleTech March 2015 - Present
MarkWest Energy Partners, L.P. November 2013 - March 2015
MarkWest Hydrocarbon February 2012 - November 2013
MarkWest Hydrocarbon November 2010 - February 2012
Total Community Options January 2009 - November 2010
LendingTree December 2005 - October 2008
Skills
Financial Analysis, Accounting, Account Reconciliation, General Ledger, Financial Reporting, Accounts Payable, Sarbanes-Oxley Act, Accounts Receivable, Financial Accounting, Internal Controls, Variance Analysis, Sarbanes-Oxley, Access, OLAP, Hyperion HFM, Hyperion Financial..., Essbase, Financial Data..., PL/SQL, Python, Microsoft Excel, ERP, GAAP, US GAAP, Business Intelligence, Payroll, Business Process..., Budgets, Business Analysis, Microsoft Dynamics GP, Great Plains Software, Auditing, Revenue Recognition
Education
Regis University 2012 — 2015
Master's Degree, Information Technology, GPA 3.9
University of North Florida 2005 — 2008
BS, Accounting
Anne Kidd Anne Kidd's TeleTech Experience February 2007 - February 2011
Job HR Solutions Lead
Industry Information Technology and Services
Experience
Atlassian June 2013 - Present
SuccessFactors March 2011 - May 2013
TeleTech February 2007 - February 2011
Ceridian 2004 - 2006
University of Colorado Hospital 2000 - 2004
Skills
Temporary Placement, Talent Acquisition, Talent Management, HRIS, Recruiting, Applicant Tracking..., Performance Management, Human Resources, Onboarding, Organizational..., Workforce Planning, Personnel Management, Deferred Compensation, Sourcing, Employee Engagement, Employee Relations, Process Improvement, BPO, Process Management, Vendor Management, Succession Planning, Taleo, Outsourcing, PeopleSoft, Human Capital, HR Consulting, College Recruiting, Internet Recruiting, Employer Branding, Interviews, HR Transformation
Education
Regis University 1998 — 2000
BA, Organizational Development
University of Northern Colorado 1981 — 1983
Mass Communications
Atlassian June 2013 - Present
SuccessFactors March 2011 - May 2013
TeleTech February 2007 - February 2011
Ceridian 2004 - 2006
University of Colorado Hospital 2000 - 2004
Skills
Temporary Placement, Talent Acquisition, Talent Management, HRIS, Recruiting, Applicant Tracking..., Performance Management, Human Resources, Onboarding, Organizational..., Workforce Planning, Personnel Management, Deferred Compensation, Sourcing, Employee Engagement, Employee Relations, Process Improvement, BPO, Process Management, Vendor Management, Succession Planning, Taleo, Outsourcing, PeopleSoft, Human Capital, HR Consulting, College Recruiting, Internet Recruiting, Employer Branding, Interviews, HR Transformation
Education
Regis University 1998 — 2000
BA, Organizational Development
University of Northern Colorado 1981 — 1983
Mass Communications
Heather Lorenz Heather Lorenz's TeleTech Experience July 2011 - March 2012
Job Compensation and Benefits Analyst, Americas Region at CH2M HILL
Industry Human Resources
Experience
CH2M HILL April 2014 - Present
Denver Public Schools September 2013 - March 2014
Denver Public Schools March 2012 - September 2013
TeleTech July 2011 - March 2012
EchoStar Corporation August 2010 - June 2011
EchoStar Corporation May 2008 - October 2010
Job Store Staffing October 2006 - May 2008
Skills
Job Evaluation, Compensation, Job Descriptions, Applicant Tracking..., Onboarding, Talent Acquisition, Deferred Compensation, Recruiting, Human Resources, Performance Management, HRIS, Salary, Employee Benefits, Performance Appraisal, Workforce Planning, Compensation & Benefit
Education
Regis University 2009 — 2014
Bachelor's Degree, Human Resource Management
CH2M HILL April 2014 - Present
Denver Public Schools September 2013 - March 2014
Denver Public Schools March 2012 - September 2013
TeleTech July 2011 - March 2012
EchoStar Corporation August 2010 - June 2011
EchoStar Corporation May 2008 - October 2010
Job Store Staffing October 2006 - May 2008
Skills
Job Evaluation, Compensation, Job Descriptions, Applicant Tracking..., Onboarding, Talent Acquisition, Deferred Compensation, Recruiting, Human Resources, Performance Management, HRIS, Salary, Employee Benefits, Performance Appraisal, Workforce Planning, Compensation & Benefit
Education
Regis University 2009 — 2014
Bachelor's Degree, Human Resource Management
Jennifer Hyde's TeleTech Experience April 2001 - July 2004
Job at USA Gold
Industry Management Consulting
Experience
Centennial Precious Metals (USA Gold) January 2010 - Present
Dish Network October 2008 - January 2010
Eyeris February 2007 - August 2007
TeleTech Holdings Inc January 2006 - January 2007
TeleTech Holdings Inc July 2004 - January 2006
TeleTech Holdings Inc September 2002 - September 2004
TeleTech April 2001 - July 2004
TeleTech Holdings Inc October 1998 - March 2001
Hewlett Packard May 1996 - January 1997
Skills
Revenue Management, Process Improvement, Call Center, Billing, Project Management, System Implementations, BPO, Revenue Assurance, Revenue Analysis, Vendor Management, Invoicing, Outsourcing, Leadership, Operations Management, Team Management, Cross-functional Team..., Performance Management, Change Management, Customer Satisfaction, Business Analysis, Team Leadership, Management, Program Management, Telecommunications, IT Management, Account Management, Customer Experience, CRM, Call Centers, Strategy, Sales, Marketing, Pre-sales, PMO, Business Intelligence, Product Marketing, Analysis, Training, Analytics, Integration, Business Process..., Consulting, Business Development, Databases, IT Strategy, ITIL
Education
Regis University 2003 — 2005
Masters in Management, Emphasis in Technology
University of Northern Colorado 1993 — 1997
Bachelors of Science, Business Administration Marketing
Centennial Precious Metals (USA Gold) January 2010 - Present
Dish Network October 2008 - January 2010
Eyeris February 2007 - August 2007
TeleTech Holdings Inc January 2006 - January 2007
TeleTech Holdings Inc July 2004 - January 2006
TeleTech Holdings Inc September 2002 - September 2004
TeleTech April 2001 - July 2004
TeleTech Holdings Inc October 1998 - March 2001
Hewlett Packard May 1996 - January 1997
Skills
Revenue Management, Process Improvement, Call Center, Billing, Project Management, System Implementations, BPO, Revenue Assurance, Revenue Analysis, Vendor Management, Invoicing, Outsourcing, Leadership, Operations Management, Team Management, Cross-functional Team..., Performance Management, Change Management, Customer Satisfaction, Business Analysis, Team Leadership, Management, Program Management, Telecommunications, IT Management, Account Management, Customer Experience, CRM, Call Centers, Strategy, Sales, Marketing, Pre-sales, PMO, Business Intelligence, Product Marketing, Analysis, Training, Analytics, Integration, Business Process..., Consulting, Business Development, Databases, IT Strategy, ITIL
Education
Regis University 2003 — 2005
Masters in Management, Emphasis in Technology
University of Northern Colorado 1993 — 1997
Bachelors of Science, Business Administration Marketing
Scott Matteson's TeleTech Experience June 2012 - April 2013
Job at
Industry Consumer Services
Experience
Pearson January 2014 - Present
Pearson Education April 2013 - December 2013
TeleTech June 2012 - April 2013
Alpine Access April 2006 - June 2012
TeleTech 2002 - 2006
Skills
Workforce Management, Analytics, Contact Centers, BPO, Call Centers, Customer Experience, Operations Management, Vendor Management, CRM, Business Process..., Team Leadership, Strategy, Forecasting, Outsourcing, Business Analysis, Strategic Planning, Budgets, Offshoring, Business Development, Analysis, Financial Analysis, Business Strategy
Education
Principia College 1984 — 1988
Bachelor of Arts, Business Management
Pearson January 2014 - Present
Pearson Education April 2013 - December 2013
TeleTech June 2012 - April 2013
Alpine Access April 2006 - June 2012
TeleTech 2002 - 2006
Skills
Workforce Management, Analytics, Contact Centers, BPO, Call Centers, Customer Experience, Operations Management, Vendor Management, CRM, Business Process..., Team Leadership, Strategy, Forecasting, Outsourcing, Business Analysis, Strategic Planning, Budgets, Offshoring, Business Development, Analysis, Financial Analysis, Business Strategy
Education
Principia College 1984 — 1988
Bachelor of Arts, Business Management
Brian Dailey's TeleTech Experience May 2012 - Present
Job Software Engineer
Industry Information Technology and Services
Experience
TeleTech May 2012 - Present
Community College of Aurora February 2009 - May 2012
Staples Business Advantage January 2008 - May 2011
First Franklin June 2005 - August 2007
Cross Country Automotive Services June 2004 - April 2005
Sears, Roebuck and Co. April 2002 - February 2004
Skills
SQL, Web Services, Java, IIS, Training, SDLC, C#, ASP.NET, UML, Unix, Tomcat, Troubleshooting, C++, JavaScript, JSP, Struts, J2EE, JUnit, NUnit, HTML/XML, Virtualization, Glassfish, Design Patterns, N-tier, Android Development, jQuery, jQuery Mobile, Agile Methodologies, JSON, HTML, RESTful WebServices, BizTalk, Visio, Java Enterprise Edition, Databases, Management, Integration
Education
Regis University
Master of Science, Software Engineering, GPA - 3.97
Regis University
Bachelor of Science, Computer Information Systems, GPA 3.96 - Summa cum Laude
TeleTech May 2012 - Present
Community College of Aurora February 2009 - May 2012
Staples Business Advantage January 2008 - May 2011
First Franklin June 2005 - August 2007
Cross Country Automotive Services June 2004 - April 2005
Sears, Roebuck and Co. April 2002 - February 2004
Skills
SQL, Web Services, Java, IIS, Training, SDLC, C#, ASP.NET, UML, Unix, Tomcat, Troubleshooting, C++, JavaScript, JSP, Struts, J2EE, JUnit, NUnit, HTML/XML, Virtualization, Glassfish, Design Patterns, N-tier, Android Development, jQuery, jQuery Mobile, Agile Methodologies, JSON, HTML, RESTful WebServices, BizTalk, Visio, Java Enterprise Edition, Databases, Management, Integration
Education
Regis University
Master of Science, Software Engineering, GPA - 3.97
Regis University
Bachelor of Science, Computer Information Systems, GPA 3.96 - Summa cum Laude
David Leiker, SPHR's TeleTech Experience October 2011 - May 2013
Job Global Compensation/HR Generalist
Industry Human Resources
Experience
Independent May 2013 - Present
TeleTech October 2011 - May 2013
hrQ Inc. and Western Union May 2010 - July 2011
Colorado SHRM State Council June 2009 - October 2009
Ross Stores 2007 - 2008
Wild Oats Markets, Inc 2003 - 2007
Coors Brewing Company 1974 - 2001
Skills
Total Rewards, Equity Plans, Union Avoidance, Succession Planning, Contract Negotiation, Compensation Structure..., Compensation Packages, Performance Management, Performance Measurement, Talent Acquisition, Mergers and Acquisitions, HR Metrics, Deferred Compensation, Compensation Structures, HRIS, Labor Relations, FMLA, Management, Program Management, Personnel Management, Human Resources, Workforce Planning, Benefits Administration, mergers and acquisitions, Talent Management
Education
Regis University 1980 — 1981
BSBA, Business admin, economics
Independent May 2013 - Present
TeleTech October 2011 - May 2013
hrQ Inc. and Western Union May 2010 - July 2011
Colorado SHRM State Council June 2009 - October 2009
Ross Stores 2007 - 2008
Wild Oats Markets, Inc 2003 - 2007
Coors Brewing Company 1974 - 2001
Skills
Total Rewards, Equity Plans, Union Avoidance, Succession Planning, Contract Negotiation, Compensation Structure..., Compensation Packages, Performance Management, Performance Measurement, Talent Acquisition, Mergers and Acquisitions, HR Metrics, Deferred Compensation, Compensation Structures, HRIS, Labor Relations, FMLA, Management, Program Management, Personnel Management, Human Resources, Workforce Planning, Benefits Administration, mergers and acquisitions, Talent Management
Education
Regis University 1980 — 1981
BSBA, Business admin, economics
Macario Gallegos, MBA's TeleTech Experience 2012 - 2014
Job SVP & Digital Advisor at Tectonic
Industry Information Technology and Services
Experience
Tectonic LLC September 2014 - Present
TeleTech 2012 - 2014
Caesars Entertainment (formerly Harrah's Entertainment, Inc.) 2010 - April 2012
Caesars Entertainment (formerly Harrah's Entertainment, Inc.) 2005 - 2010
Caesars Entertainment (formerly Harrah's Entertainment, Inc.) 2004 - 2005
Caesars Entertainment (formerly Harrah's Entertainment, Inc.) 2004 - 2004
Caesars Entertainment (formerly Harrah's Entertainment, Inc.) 1999 - 2004
United States Marine Corps 1990 - 1998
Skills
Casino, IT Management, IT Strategy, Gambling, Resource Management, Disaster Recovery, Vendor Management, Solution Architecture, Data Mining, IT Operations, Program Management, Integration, Enterprise Architecture, IT Service Management, Process Improvement, Project Management, Strategy, Information Technology, Management, Business Intelligence, ITIL, Leadership, PMP, SDLC, Six Sigma, Project Planning, Business Analysis, Security, Outsourcing, Infrastructure, Data Center, Strategic Planning, CRM, Budgets, Business Process..., PMO, Cloud Computing, Business Process, Executive Management, SharePoint, Business Strategy, Software Project..., Mobile Devices, Service Delivery, SaaS, Project Portfolio...
Education
Purdue University
Master of Business Administration (M.B.A.)
DeVry University
Bachelor of Science, Information Systems
Tectonic LLC September 2014 - Present
TeleTech 2012 - 2014
Caesars Entertainment (formerly Harrah's Entertainment, Inc.) 2010 - April 2012
Caesars Entertainment (formerly Harrah's Entertainment, Inc.) 2005 - 2010
Caesars Entertainment (formerly Harrah's Entertainment, Inc.) 2004 - 2005
Caesars Entertainment (formerly Harrah's Entertainment, Inc.) 2004 - 2004
Caesars Entertainment (formerly Harrah's Entertainment, Inc.) 1999 - 2004
United States Marine Corps 1990 - 1998
Skills
Casino, IT Management, IT Strategy, Gambling, Resource Management, Disaster Recovery, Vendor Management, Solution Architecture, Data Mining, IT Operations, Program Management, Integration, Enterprise Architecture, IT Service Management, Process Improvement, Project Management, Strategy, Information Technology, Management, Business Intelligence, ITIL, Leadership, PMP, SDLC, Six Sigma, Project Planning, Business Analysis, Security, Outsourcing, Infrastructure, Data Center, Strategic Planning, CRM, Budgets, Business Process..., PMO, Cloud Computing, Business Process, Executive Management, SharePoint, Business Strategy, Software Project..., Mobile Devices, Service Delivery, SaaS, Project Portfolio...
Education
Purdue University
Master of Business Administration (M.B.A.)
DeVry University
Bachelor of Science, Information Systems
Mark Speedy's TeleTech Experience March 2003 - July 2004
Job Director of Command Center Operations at Eventus Solutions Group
Industry Outsourcing/Offshoring
Experience
Eventus Solutions Group, LLC November 2011 - Present
Alorica March 2010 - 2011
Cloud10 Corp April 2006 - April 2010
Alpine Access August 2004 - March 2006
TeleTech March 2003 - July 2004
TeleTech February 2001 - March 2003
Teletech February 1998 - March 2001
Skills
Outsourcing, Recruiting, Contact Centers, Resource Management, BPO, CRM, Leadership, Customer Experience, Avaya, Workforce Management, Management, Call Centers, Vendor Management, Call Center, Operations Management, Project Management, Call Center Development, Performance Management, Business Development, Process Improvement, Account Management, Workforce Planning, Customer Satisfaction, Team Leadership, Salesforce.com, Team Building, Customer Retention, Predictive Dialers, Customer Service, Training, Service Delivery, SaaS, Strategic Planning, Telecommunications
Education
Purdue University 1981 — 1985
Eventus Solutions Group, LLC November 2011 - Present
Alorica March 2010 - 2011
Cloud10 Corp April 2006 - April 2010
Alpine Access August 2004 - March 2006
TeleTech March 2003 - July 2004
TeleTech February 2001 - March 2003
Teletech February 1998 - March 2001
Skills
Outsourcing, Recruiting, Contact Centers, Resource Management, BPO, CRM, Leadership, Customer Experience, Avaya, Workforce Management, Management, Call Centers, Vendor Management, Call Center, Operations Management, Project Management, Call Center Development, Performance Management, Business Development, Process Improvement, Account Management, Workforce Planning, Customer Satisfaction, Team Leadership, Salesforce.com, Team Building, Customer Retention, Predictive Dialers, Customer Service, Training, Service Delivery, SaaS, Strategic Planning, Telecommunications
Education
Purdue University 1981 — 1985
Daniel Derani, PMP's TeleTech Experience October 2010 - January 2014
Job Senior Technical & Enterprise Project Manager
Industry Information Technology and Services
Experience
TeleTech October 2010 - January 2014
Visa September 2009 - October 2010
TeleTech December 2005 - September 2009
Remtech (CIBER, Inc.) June 2004 - July 2005
Electronic Warfare Associates ( EWA) March 2004 - June 2004
Avaya April 2003 - March 2004
Bingo King November 2002 - April 2003
WideOpenWest January 2001 - November 2002
US Navy April 1997 - January 2001
Skills
Leadership, PMP, Vendor Management, Avaya, Service Delivery, Call Center, PMI, Virtual Teams, Resource Management, Outsourcing, RFP, Project Delivery, Enterprise Software, Information Technology, Process Improvement, Disaster Recovery, Call Centers, SDLC, Management, Customer Satisfaction, Managed Services, Data Center, Project Management, Business Process, Integration, ITIL, BPO, Product Management, Workforce Management, Customer Experience, Sla, Project Portfolio..., Strategic Planning, Professional Services, CRM, Program Management, Contact Centers, Pre-sales, PMO, Team Management, Offshoring, IT Operations, IT Management, Telecommunications, Technical Support, IT Service Management, Business Intelligence, System Deployment, VoIP, Business Process...
Education
Regis University 2005 — 2007
Masters of Science, Management: Project Leadership and Management, 3.8
University of Phoenix 2001 — 2004
Bachelor of Science (BS), Business Administration and Management, General
Naval Training Center 1997 — 1999
Stabilizer Gyrocompass Technician, 4.0
TeleTech October 2010 - January 2014
Visa September 2009 - October 2010
TeleTech December 2005 - September 2009
Remtech (CIBER, Inc.) June 2004 - July 2005
Electronic Warfare Associates ( EWA) March 2004 - June 2004
Avaya April 2003 - March 2004
Bingo King November 2002 - April 2003
WideOpenWest January 2001 - November 2002
US Navy April 1997 - January 2001
Skills
Leadership, PMP, Vendor Management, Avaya, Service Delivery, Call Center, PMI, Virtual Teams, Resource Management, Outsourcing, RFP, Project Delivery, Enterprise Software, Information Technology, Process Improvement, Disaster Recovery, Call Centers, SDLC, Management, Customer Satisfaction, Managed Services, Data Center, Project Management, Business Process, Integration, ITIL, BPO, Product Management, Workforce Management, Customer Experience, Sla, Project Portfolio..., Strategic Planning, Professional Services, CRM, Program Management, Contact Centers, Pre-sales, PMO, Team Management, Offshoring, IT Operations, IT Management, Telecommunications, Technical Support, IT Service Management, Business Intelligence, System Deployment, VoIP, Business Process...
Education
Regis University 2005 — 2007
Masters of Science, Management: Project Leadership and Management, 3.8
University of Phoenix 2001 — 2004
Bachelor of Science (BS), Business Administration and Management, General
Naval Training Center 1997 — 1999
Stabilizer Gyrocompass Technician, 4.0
Chase Bock's TeleTech Experience September 2011 - September 2013
Job Senior Manager of Financial Operations at DIRECTV
Industry Telecommunications
Experience
DIRECTV September 2013 - Present
Teletech September 2011 - September 2013
Teletech August 2007 - August 2011
Teletech August 2006 - August 2007
Sourcecorp 2005 - 2006
First Data Corporation 2003 - 2005
Skills
Process Improvement, Financial Analysis, BPO, Analysis, Business Analysis, Business Process..., Call Centers, Cross-functional Team..., Finance, Management, Operations Management, Outsourcing, Performance Management, Vendor Management
Education
Regis University 2008 — 2010
Master of Business Administration (MBA), Accounting and Finance, 4.0
University of Colorado Boulder - Leeds School of Business 2000 — 2003
Bachelor's degree, Accounting and Finance
DIRECTV September 2013 - Present
Teletech September 2011 - September 2013
Teletech August 2007 - August 2011
Teletech August 2006 - August 2007
Sourcecorp 2005 - 2006
First Data Corporation 2003 - 2005
Skills
Process Improvement, Financial Analysis, BPO, Analysis, Business Analysis, Business Process..., Call Centers, Cross-functional Team..., Finance, Management, Operations Management, Outsourcing, Performance Management, Vendor Management
Education
Regis University 2008 — 2010
Master of Business Administration (MBA), Accounting and Finance, 4.0
University of Colorado Boulder - Leeds School of Business 2000 — 2003
Bachelor's degree, Accounting and Finance
John Schmid, CPA's TeleTech Experience November 2012 - September 2014
Job Micro Motion at Emerson Process Management
Industry Accounting
Experience
Emerson Process Management September 2014 - Present
TeleTech November 2012 - September 2014
Quark, Inc March 2009 - May 2012
Brocade Communications September 2002 - September 2008
PacifiCare 1998 - 2001
PacifiCare 1998 - 2001
PacifiCare 1998 - 2001
Skills
General Ledger..., SOX, Mergers, International Project..., Team Management, Team Leadership, Contract Negotiation, Contract Management, Dispute Resolution, Cost Control, Cost Accounting, Cost Analysis, Pricing Strategy, Transfer Pricing, International Accounting, International Finance, Revenue Recognition, Revenue Forecasting, Monthly Close, Year End Close, Audit, Income Tax, Cross-functional Team..., Vendor Management, ICS Switzerland, Statutory Reporting, Statutory Audit, Inventory Management, Accounts Payable, Accounts Receivable, International..., International Logistics, Financial Planning, Financial Reporting, Financial Modeling, Order to Cash, Procure-to-Pay, Sarbanes-Oxley Act, Financial Analysis, Mergers & Acquisitions, Accounting, Auditing, Cash Flow, Financial Statements, Strategic Financial...
Education
University of Denver - Daniels College of Business 2000 — 2002
Masters, Accountancy; Information Technology
Regis University 1997 — 1999
M.B.A, Accounting and Finance
University of Northern Colorado 1990 — 1994
B.A, Economics
Emerson Process Management September 2014 - Present
TeleTech November 2012 - September 2014
Quark, Inc March 2009 - May 2012
Brocade Communications September 2002 - September 2008
PacifiCare 1998 - 2001
PacifiCare 1998 - 2001
PacifiCare 1998 - 2001
Skills
General Ledger..., SOX, Mergers, International Project..., Team Management, Team Leadership, Contract Negotiation, Contract Management, Dispute Resolution, Cost Control, Cost Accounting, Cost Analysis, Pricing Strategy, Transfer Pricing, International Accounting, International Finance, Revenue Recognition, Revenue Forecasting, Monthly Close, Year End Close, Audit, Income Tax, Cross-functional Team..., Vendor Management, ICS Switzerland, Statutory Reporting, Statutory Audit, Inventory Management, Accounts Payable, Accounts Receivable, International..., International Logistics, Financial Planning, Financial Reporting, Financial Modeling, Order to Cash, Procure-to-Pay, Sarbanes-Oxley Act, Financial Analysis, Mergers & Acquisitions, Accounting, Auditing, Cash Flow, Financial Statements, Strategic Financial...
Education
University of Denver - Daniels College of Business 2000 — 2002
Masters, Accountancy; Information Technology
Regis University 1997 — 1999
M.B.A, Accounting and Finance
University of Northern Colorado 1990 — 1994
B.A, Economics
Damian Donato's TeleTech Experience September 2013 - October 2014
Job Business Analyst/Certified Product Owner
Industry Information Technology and Services
Experience
KHI Solutions October 2014 - Present
TeleTech September 2013 - October 2014
HV Yacht Brokers & Garrison Graphics June 2012 - July 2013
Synchronoss Technologies February 2011 - June 2012
ATSC November 2009 - February 2012
Synchronoss November 2006 - November 2009
Sprint/Nextel June 1998 - November 2006
Skills
SDLC, Business Analysis, Computer Repair, Cognos, Project Management, SQL, Scrum, Quality Assurance, SharePoint, Requirements Gathering, Management, Visio, Vendor Management, Integration, Networking, Telecommunications, Program Management, Process Improvement
Education
Rockland Community College 1991 — 1993
AAS, Liberal Arts
KHI Solutions October 2014 - Present
TeleTech September 2013 - October 2014
HV Yacht Brokers & Garrison Graphics June 2012 - July 2013
Synchronoss Technologies February 2011 - June 2012
ATSC November 2009 - February 2012
Synchronoss November 2006 - November 2009
Sprint/Nextel June 1998 - November 2006
Skills
SDLC, Business Analysis, Computer Repair, Cognos, Project Management, SQL, Scrum, Quality Assurance, SharePoint, Requirements Gathering, Management, Visio, Vendor Management, Integration, Networking, Telecommunications, Program Management, Process Improvement
Education
Rockland Community College 1991 — 1993
AAS, Liberal Arts
Browne, Tim's TeleTech Experience June 2005 - April 2006
Job VP Finance at iCore Networks
Industry Telecommunications
Experience
iCore Networks August 2014 - Present
Fannie Mae March 2013 - August 2014
Sidera Networks April 2012 - March 2013
Time Warner Cable July 2009 - April 2012
Time Warner Cable April 2006 - July 2009
TeleTech June 2005 - April 2006
Lockheed Martin June 2004 - June 2005
Independence Blue Cross January 2003 - October 2003
Aerotek 2000 - 2002
Skills
Financial Analysis, Financial Planning, Financial Modeling, Financial Management, Executive Reporting, Report Writing, Hyperion, Hyperion Enterprise, Strategic Financial..., Managerial Finance
Education
Saint Joseph's University - Erivan K. Haub School of Business 2002 — 2003
MBA, Finance
Saint Joseph's University 1998 — 2002
BS, Finance
iCore Networks August 2014 - Present
Fannie Mae March 2013 - August 2014
Sidera Networks April 2012 - March 2013
Time Warner Cable July 2009 - April 2012
Time Warner Cable April 2006 - July 2009
TeleTech June 2005 - April 2006
Lockheed Martin June 2004 - June 2005
Independence Blue Cross January 2003 - October 2003
Aerotek 2000 - 2002
Skills
Financial Analysis, Financial Planning, Financial Modeling, Financial Management, Executive Reporting, Report Writing, Hyperion, Hyperion Enterprise, Strategic Financial..., Managerial Finance
Education
Saint Joseph's University - Erivan K. Haub School of Business 2002 — 2003
MBA, Finance
Saint Joseph's University 1998 — 2002
BS, Finance
Koori Kaur's TeleTech Experience December 2005 - July 2008
Job IT Asset Analyst
Industry Executive Office
Experience
Ferguson Enterprises October 2011 - Present
Ferguson Enterprises July 2008 - October 2011
TeleTech December 2005 - July 2008
Education
Queens College 2001 — 2004
BA, Sociology
Ferguson Enterprises October 2011 - Present
Ferguson Enterprises July 2008 - October 2011
TeleTech December 2005 - July 2008
Education
Queens College 2001 — 2004
BA, Sociology
Steven Sherer's TeleTech Experience June 2007 - April 2009
Job Member Service Representative / Personal Banker at Morgantown AES Federal Credit Union
Industry Information Technology and Services
Experience
Morgantown AES Federal Credit Union March 2015 - Present
Huntington National Bank September 2013 - March 2015
Advance Auto Parts March 2010 - April 2013
TeleTech June 2007 - April 2009
West Virginia University August 2003 - May 2005
Skills
Research, PowerPoint, English, Microsoft Excel, Microsoft Word, Public Speaking, Social Media, Teamwork, Spanish, Political Science, Economics, Policy Analysis, Editing, Event Planning, Customer Service, Qualitative Research, Community Outreach, Data Analysis, Sales, Microsoft Office, Leadership, Management, Team Building, Training
Education
West Virginia University 2003 — 2006
Regents Bachelor of Arts, Communication, General
Potomac State College of West Virginia University 2001 — 2003
None, General Studies
Morgantown AES Federal Credit Union March 2015 - Present
Huntington National Bank September 2013 - March 2015
Advance Auto Parts March 2010 - April 2013
TeleTech June 2007 - April 2009
West Virginia University August 2003 - May 2005
Skills
Research, PowerPoint, English, Microsoft Excel, Microsoft Word, Public Speaking, Social Media, Teamwork, Spanish, Political Science, Economics, Policy Analysis, Editing, Event Planning, Customer Service, Qualitative Research, Community Outreach, Data Analysis, Sales, Microsoft Office, Leadership, Management, Team Building, Training
Education
West Virginia University 2003 — 2006
Regents Bachelor of Arts, Communication, General
Potomac State College of West Virginia University 2001 — 2003
None, General Studies
Sharron Stillwell's TeleTech Experience ManagerTeleTech Holdings Corp.1998 - Present
Job Service Delivery Mgr at TeleTech
Industry Telecommunications
Experience
TeleTech ManagerTeleTech Holdings Corp.1998 - Present
Education
Saint Louis University
TeleTech ManagerTeleTech Holdings Corp.1998 - Present
Education
Saint Louis University
Brad Levy's TeleTech Experience 2002 - 2005
Job Vice President, Sales & Accounts at Transcom
Industry Outsourcing/Offshoring
Experience
Transcom December 2014 - Present
IntelliSource May 2012 - Present
Accenture ( previously ZENTA) September 2006 - April 2012
TeleTech 2002 - 2005
VSPAN 2001 - 2003
global crossing 1995 - 2001
Skills
Outsourcing, New Business Development, Business Development, Call Center, Solution Selling, Strategic Planning, Vendor Management, BPO, Account Management, Sales Management, Salesforce.com, Product Management, Business Strategy, Team Building, Program Management, Leadership, Management, Strategy, Strategic Partnerships, Executive Management, Call Centers, Sales Process
Education
Quinnipiac University - School of Business 1981 — 1985
Bachelors of Science, International Business
Transcom December 2014 - Present
IntelliSource May 2012 - Present
Accenture ( previously ZENTA) September 2006 - April 2012
TeleTech 2002 - 2005
VSPAN 2001 - 2003
global crossing 1995 - 2001
Skills
Outsourcing, New Business Development, Business Development, Call Center, Solution Selling, Strategic Planning, Vendor Management, BPO, Account Management, Sales Management, Salesforce.com, Product Management, Business Strategy, Team Building, Program Management, Leadership, Management, Strategy, Strategic Partnerships, Executive Management, Call Centers, Sales Process
Education
Quinnipiac University - School of Business 1981 — 1985
Bachelors of Science, International Business
Mark Weidner's TeleTech Experience February 2008 - July 2011
Job Director of Information Technology Services at Continental Materials Corp
Industry Building Materials
Experience
Continental Materials Corp October 2012 - Present
Honeywell Technology Solutions, Inc. October 2011 - October 2012
TeleTech February 2008 - July 2011
Level 3 Communications August 2007 - February 2008
Verizon Business April 2003 - August 2007
MCI January 2002 - April 2003
MCI January 2001 - 2002
MCI January 1998 - January 2001
MCI January 1995 - January 1998
MCI May 1992 - January 1995
Skills
Vendor Management, Certified Scrum Product..., Scrum, Program Management, PMP, Call Center, TeamCenter, Business Intelligence, Business Process..., Strategic Planning, Distributed Team..., ITIL, SDLC, Telecommunications, PMO, Requirements Analysis, Project Management, Software Project..., Management, Integration, Teamcenter
Education
Purdue University 1982 — 1988
Continental Materials Corp October 2012 - Present
Honeywell Technology Solutions, Inc. October 2011 - October 2012
TeleTech February 2008 - July 2011
Level 3 Communications August 2007 - February 2008
Verizon Business April 2003 - August 2007
MCI January 2002 - April 2003
MCI January 2001 - 2002
MCI January 1998 - January 2001
MCI January 1995 - January 1998
MCI May 1992 - January 1995
Skills
Vendor Management, Certified Scrum Product..., Scrum, Program Management, PMP, Call Center, TeamCenter, Business Intelligence, Business Process..., Strategic Planning, Distributed Team..., ITIL, SDLC, Telecommunications, PMO, Requirements Analysis, Project Management, Software Project..., Management, Integration, Teamcenter
Education
Purdue University 1982 — 1988
Lynette Mattedi-Thompson's TeleTech Experience May 2014 - March 2015
Job Risk Management, Director for Barnard Construction
Industry Construction
Experience
Barnard Construction Company, Inc. March 2015 - Present
TeleTech May 2014 - March 2015
CH2M HILL June 2005 - May 2014
Green MountainJunior Football Association 2010 - 2014
Marsh USA September 1995 - May 2005
Skills
Risk Management
Education
Regis University 2006 — 2008
Master of Business Administration (MBA), Finance & Accounting and International Business, Graduate with Honors
Barnard Construction Company, Inc. March 2015 - Present
TeleTech May 2014 - March 2015
CH2M HILL June 2005 - May 2014
Green MountainJunior Football Association 2010 - 2014
Marsh USA September 1995 - May 2005
Skills
Risk Management
Education
Regis University 2006 — 2008
Master of Business Administration (MBA), Finance & Accounting and International Business, Graduate with Honors
Tony Garrier's TeleTech Experience August 2009 - March 2012
Job IT Principal Analyst at DIRECTV
Industry Information Technology and Services
Experience
DIRECTV February 2013 - Present
GEM Consulting LLC March 2012 - Present
TeleTech August 2009 - March 2012
Dish Network 2007 - August 2009
Northrop Grumman Information Systems 2006 - 2007
Gambro Healthcare 2001 - 2006
StorageTek 1998 - 2000
Skills
HP Openview, System Center..., Prognosis IP Telephony..., HP Server Automation..., Automation, HP Operations..., SCOM, HP, HP BSA Essentials, PCI DSS (PCI Data..., SOX (Sarbanes-Oxley), Avaya, Payment Industry, Telephony, PCI DSS, Solaris, Servers, Prognosis, IT Operations, Windows Server, Cloud Computing, System Deployment, ITIL, IT Service Management, System Administration, Data Center, Active Directory, DNS, Disaster Recovery, Integration, VMware, VMware ESX, Virtualization, Cisco Technologies, Enterprise Architecture, Firewalls, Cluster, SAN, IIS, Operating Systems, Storage Area Networks
Education
Regis University 1993 — 2005
Computer Science
DIRECTV February 2013 - Present
GEM Consulting LLC March 2012 - Present
TeleTech August 2009 - March 2012
Dish Network 2007 - August 2009
Northrop Grumman Information Systems 2006 - 2007
Gambro Healthcare 2001 - 2006
StorageTek 1998 - 2000
Skills
HP Openview, System Center..., Prognosis IP Telephony..., HP Server Automation..., Automation, HP Operations..., SCOM, HP, HP BSA Essentials, PCI DSS (PCI Data..., SOX (Sarbanes-Oxley), Avaya, Payment Industry, Telephony, PCI DSS, Solaris, Servers, Prognosis, IT Operations, Windows Server, Cloud Computing, System Deployment, ITIL, IT Service Management, System Administration, Data Center, Active Directory, DNS, Disaster Recovery, Integration, VMware, VMware ESX, Virtualization, Cisco Technologies, Enterprise Architecture, Firewalls, Cluster, SAN, IIS, Operating Systems, Storage Area Networks
Education
Regis University 1993 — 2005
Computer Science
Andrea Burns's TeleTech Experience November 1998 - December 2003
Job AVP at JPMorgan Chase
Industry Banking
Experience
JPMorgan Chase May 2006 - Present
JPMC 2004 - Present
Chase Card Services January 2004 - May 2006
TeleTech November 1998 - December 2003
Zale November 1997 - November 1998
Fred Meyer May 1993 - November 1997
Marden-Kane Digital Promotions 1988 - 1988
Marden-Kane Digital Promotions 1988 - 1988
Marden-Kane Digital Promotions 1988 - 1988
Marden-Kane Digital Promotions 1988 - 1988
Skills
Problem Solving, Team Leadership, Strategic Planning, Analytics, Customer Service, Quality Management, Leadership, Cross-functional Team..., CRM, Call Centers, Management, Process Improvement, Performance Management, Strategy, Time Management, Organizational..., Training, Sales, Business Strategy, Vendor Management, Banking, Risk Management, Relationship Management, Operations Management, Business Analysis, Business Process..., Financial Services, Outsourcing
Education
Rollins College - Crummer Graduate School of Business 2006 — 2008
MBA, Entrepreneurship, International Business, Management
University of Phoenix 2003 — 2006
Bachelors of Science, Finance
JPMorgan Chase May 2006 - Present
JPMC 2004 - Present
Chase Card Services January 2004 - May 2006
TeleTech November 1998 - December 2003
Zale November 1997 - November 1998
Fred Meyer May 1993 - November 1997
Marden-Kane Digital Promotions 1988 - 1988
Marden-Kane Digital Promotions 1988 - 1988
Marden-Kane Digital Promotions 1988 - 1988
Marden-Kane Digital Promotions 1988 - 1988
Skills
Problem Solving, Team Leadership, Strategic Planning, Analytics, Customer Service, Quality Management, Leadership, Cross-functional Team..., CRM, Call Centers, Management, Process Improvement, Performance Management, Strategy, Time Management, Organizational..., Training, Sales, Business Strategy, Vendor Management, Banking, Risk Management, Relationship Management, Operations Management, Business Analysis, Business Process..., Financial Services, Outsourcing
Education
Rollins College - Crummer Graduate School of Business 2006 — 2008
MBA, Entrepreneurship, International Business, Management
University of Phoenix 2003 — 2006
Bachelors of Science, Finance
Elaine Thomas-Magnuson's TeleTech Experience 1994 - 1998
Job Senior ETL Developer / Analyst
Industry Computer Software
Experience
Janus Capital Group April 2012 - Present
Boys Scouts - Troop 583 January 2010 - Present
GHX 2008 - April 2012
PMI Mile Hi Chapter 1997 - 2012
Collect America 2007 - 2008
Newmont Mining Corporation September 2006 - May 2007
First Data 2002 - 2006
Core / VIP 2000 - 2001
KBToys.com March 1999 - August 2000
TeleTech 1994 - 1998
Skills
Informatica, ETL, PL/SQL, Data Warehousing, Business Intelligence, SQL, Unix Shell Scripting, Oracle SQL, SSIS, Data Analysis, Data Mapping, Data Modeling, Database Design, Technical Documentation, Software Lifecycle..., DB2/SQL, Healthcare IT, Mentoring, Coding Standards, SDLC, Data Quality, Unit Testing
Education
Regis University 2012 — 2013
Master of Science (MS), Database Technology
Univesity of Phoenix 2001 — 2006
Bachelor of Science (BS), Business Administration and Management, General
The University of New Mexico
Studied, Computer Science
Janus Capital Group April 2012 - Present
Boys Scouts - Troop 583 January 2010 - Present
GHX 2008 - April 2012
PMI Mile Hi Chapter 1997 - 2012
Collect America 2007 - 2008
Newmont Mining Corporation September 2006 - May 2007
First Data 2002 - 2006
Core / VIP 2000 - 2001
KBToys.com March 1999 - August 2000
TeleTech 1994 - 1998
Skills
Informatica, ETL, PL/SQL, Data Warehousing, Business Intelligence, SQL, Unix Shell Scripting, Oracle SQL, SSIS, Data Analysis, Data Mapping, Data Modeling, Database Design, Technical Documentation, Software Lifecycle..., DB2/SQL, Healthcare IT, Mentoring, Coding Standards, SDLC, Data Quality, Unit Testing
Education
Regis University 2012 — 2013
Master of Science (MS), Database Technology
Univesity of Phoenix 2001 — 2006
Bachelor of Science (BS), Business Administration and Management, General
The University of New Mexico
Studied, Computer Science
Elizabeth Mooney's TeleTech Experience May 2013 - Present
Job Sr. Project Manager, Global Project Management Solutions at TeleTech; PMP
Industry Telecommunications
Experience
TeleTech May 2013 - Present
MegaPath Inc. October 2010 - September 2012
Covad Communications March 2005 - October 2010
Skills
Process Improvement, Program Management, Cross-functional Team..., Vendor Management, Change Management, Project Management, Contact Center..., Leadership, Business Process, Telecommunications, Management, Managed Services, Wireless, Strategy, Call Centers
Education
Regis University 2003 — 2006
MBA
University of Florida 1989 — 1992
Bachelor of Science (BS), Business Administration and Management, General, 3.5
TeleTech May 2013 - Present
MegaPath Inc. October 2010 - September 2012
Covad Communications March 2005 - October 2010
Skills
Process Improvement, Program Management, Cross-functional Team..., Vendor Management, Change Management, Project Management, Contact Center..., Leadership, Business Process, Telecommunications, Management, Managed Services, Wireless, Strategy, Call Centers
Education
Regis University 2003 — 2006
MBA
University of Florida 1989 — 1992
Bachelor of Science (BS), Business Administration and Management, General, 3.5
Christina Abel's TeleTech Experience January 2013 - October 2013
Job Product manager at Cordant Health Solutions
Industry Marketing and Advertising
Experience
TeleTech January 2013 - October 2013
TeleTech October 2011 - October 2013
DaVita February 2010 - September 2011
MDI Holdings 2008 - 2009
The Florida Times Union May 2005 - December 2008
Merrill Lynch June 2004 - June 2005
Ripon College February 2002 - May 2003
Skills
Press Releases, Media Relations, Editing, Social Media, Strategic Communications, Public Relations, Newsletters, Speech Writing, Social Media Marketing, Blogging, Crisis Communications, Marketing Communications, Corporate Communications, Advertising, Event Planning
Education
Syracuse University 2004 — 2005
M.A., Magazine, Newspaper and Online Journalism
Ripon College 1999 — 2003
Bachelor of Arts (B.A.), Journalism
TeleTech January 2013 - October 2013
TeleTech October 2011 - October 2013
DaVita February 2010 - September 2011
MDI Holdings 2008 - 2009
The Florida Times Union May 2005 - December 2008
Merrill Lynch June 2004 - June 2005
Ripon College February 2002 - May 2003
Skills
Press Releases, Media Relations, Editing, Social Media, Strategic Communications, Public Relations, Newsletters, Speech Writing, Social Media Marketing, Blogging, Crisis Communications, Marketing Communications, Corporate Communications, Advertising, Event Planning
Education
Syracuse University 2004 — 2005
M.A., Magazine, Newspaper and Online Journalism
Ripon College 1999 — 2003
Bachelor of Arts (B.A.), Journalism
Jesse Bertoli's TeleTech Experience 2005 - 2007
Job Security Administrator at Pinnacol Assurance
Industry Insurance
Experience
Pinnacol Assurance 2008 - Present
TeleTech Holdings 2007 - 2008
TeleTech 2005 - 2007
IBM/Global Services 2002 - 2006
Galileo International 2000 - 2006
Skills
CISSP, Firewalls, Network Security, Vulnerability Assessment, PCI DSS, Information Security, Cisco Technologies, Information Security..., Disaster Recovery, Penetration Testing, Vulnerability Management, IPS, VPN, Network Administration, System Administration, Computer Security, Checkpoint, Security, Security Architecture..., Data Center, IT Management
Education
Regis University
Master of Business Administration (MBA)
Pinnacol Assurance 2008 - Present
TeleTech Holdings 2007 - 2008
TeleTech 2005 - 2007
IBM/Global Services 2002 - 2006
Galileo International 2000 - 2006
Skills
CISSP, Firewalls, Network Security, Vulnerability Assessment, PCI DSS, Information Security, Cisco Technologies, Information Security..., Disaster Recovery, Penetration Testing, Vulnerability Management, IPS, VPN, Network Administration, System Administration, Computer Security, Checkpoint, Security, Security Architecture..., Data Center, IT Management
Education
Regis University
Master of Business Administration (MBA)
Leona Brenchley's TeleTech Experience November 2000 - March 2001
Job Financial Analyst, NonProfit Health Care
Industry Hospital & Health Care
Experience
Craig Hospital February 2015 - Present
SCL Health System February 2013 - February 2015
Exempla Healthcare June 2011 - February 2013
Exempla Healthcare March 2009 - June 2011
ProLogis January 2008 - November 2008
Simpson Housing January 2003 - January 2008
Simpson Housing June 2001 - December 2002
TeleTech November 2000 - March 2001
ICG Communications June 2000 - November 2000
Raytheon Engineers & Constructors August 1997 - June 2000
Skills
Financial Analysis, Timely, Microsoft Office, Accounting, Financial Reporting, EMR, Finance, Analysis, Healthcare Information..., Customer Service, Healthcare, EHR, Strategy, Software Documentation, Epic Systems, Hospitals, Data Analysis, Cross-functional Team..., Process Improvement, Leadership, Project Management, Nonprofits, HIPAA, Sales
Education
Regis University 2004 — 2009
B.S., Finance, Communications
Rubidoux High School 1983 — 1987
Diploma, General
Craig Hospital February 2015 - Present
SCL Health System February 2013 - February 2015
Exempla Healthcare June 2011 - February 2013
Exempla Healthcare March 2009 - June 2011
ProLogis January 2008 - November 2008
Simpson Housing January 2003 - January 2008
Simpson Housing June 2001 - December 2002
TeleTech November 2000 - March 2001
ICG Communications June 2000 - November 2000
Raytheon Engineers & Constructors August 1997 - June 2000
Skills
Financial Analysis, Timely, Microsoft Office, Accounting, Financial Reporting, EMR, Finance, Analysis, Healthcare Information..., Customer Service, Healthcare, EHR, Strategy, Software Documentation, Epic Systems, Hospitals, Data Analysis, Cross-functional Team..., Process Improvement, Leadership, Project Management, Nonprofits, HIPAA, Sales
Education
Regis University 2004 — 2009
B.S., Finance, Communications
Rubidoux High School 1983 — 1987
Diploma, General
Dona Ortega's TeleTech Experience July 1996 - January 1997
Job Channel & Travel Operations Manager at AAA Arizona
Industry Leisure, Travel & Tourism
Experience
AAA Arizona December 2012 - Present
AAA Arizona April 2004 - December 2012
Carlson Wagonlit Travel October 2003 - March 2004
FTD November 2002 - July 2003
Flowers Direct / eflowers.com January 1997 - October 2002
TeleTech July 1996 - January 1997
Lone Star Airlines September 1992 - July 1996
Continental Express August 1983 - September 1992
Skills
Sales, Tourism, Sales Management, Marketing Strategy, Marketing Communications, Customer Service, Event Planning, Event Management, Training, New Business Development, Process Improvement, Leadership, Team Building, CRM, Management, Marketing, Account Management, Budgets, Strategic Planning, Customer Satisfaction, Public Relations, Business Planning
Education
Purdue University
BS, Marketing
AAA Arizona December 2012 - Present
AAA Arizona April 2004 - December 2012
Carlson Wagonlit Travel October 2003 - March 2004
FTD November 2002 - July 2003
Flowers Direct / eflowers.com January 1997 - October 2002
TeleTech July 1996 - January 1997
Lone Star Airlines September 1992 - July 1996
Continental Express August 1983 - September 1992
Skills
Sales, Tourism, Sales Management, Marketing Strategy, Marketing Communications, Customer Service, Event Planning, Event Management, Training, New Business Development, Process Improvement, Leadership, Team Building, CRM, Management, Marketing, Account Management, Budgets, Strategic Planning, Customer Satisfaction, Public Relations, Business Planning
Education
Purdue University
BS, Marketing
J. Brian Williams, CPA's TeleTech Experience February 2007 - October 2008
Job Assistant Controller at Global Employment Solutions
Industry Accounting
Experience
Global Employment Solutions November 2013 - Present
EchoStar Corporation June 2012 - November 2013
Dish Network June 2011 - July 2012
TeleTech, Inc October 2008 - April 2011
TeleTech February 2007 - October 2008
TeleTech July 2004 - February 2007
Demand Flow Institute, LLC October 1999 - October 2003
ELS, Inc April 1998 - August 1999
Skills
General Ledger, Financial Reporting, Hyperion Enterprise, Variance Analysis, Account Reconciliation, Accounting
Education
Regis University
Bachelor's, Accounting; Finance & Accounting
Global Employment Solutions November 2013 - Present
EchoStar Corporation June 2012 - November 2013
Dish Network June 2011 - July 2012
TeleTech, Inc October 2008 - April 2011
TeleTech February 2007 - October 2008
TeleTech July 2004 - February 2007
Demand Flow Institute, LLC October 1999 - October 2003
ELS, Inc April 1998 - August 1999
Skills
General Ledger, Financial Reporting, Hyperion Enterprise, Variance Analysis, Account Reconciliation, Accounting
Education
Regis University
Bachelor's, Accounting; Finance & Accounting
Jason Lenzini, CF APMP's TeleTech Experience September 2012 - February 2015
Job Proven Professional in Sales Solutions and Marketing for BPO and Technology Services
Industry Outsourcing/Offshoring
Experience
TELUS International February 2015 - Present
TeleTech September 2012 - February 2015
TeleTech June 2009 - August 2012
The Active Network August 2007 - June 2009
The Media Group 2006 - 2007
Promote It International 2004 - 2006
Skills
Content Management, Technical Writing, Proposal Writing, Customer Relations, Account Management, Business Strategy, Sales Support, Sales Operations, Marketing Communications, CRM software, Integrated Marketing, Business Development, Customer Experience, Salesforce.com, Marketing, Call Center, Project Management, Strategic Partnerships, Market Research, Marketing Strategy, Product Management, Strategy, Leadership, Sales, Program Management, Strategic Planning, Email Marketing, Team Leadership, Press Releases, Customer Retention, Customer Satisfaction, CRM, Proposal Production, Qvidian, Customer Service, Call Centers, Cross-functional Team..., SaaS, Brand Management, Brand Development, Lead Generation, Advertising, Public Relations, Budgets, Analytics, Product Marketing, Vendor Management, Business Intelligence, Marketing Research, Competitive Analysis
Education
Regis University 2011 — 2015
Master of Business Administration (M.B.A.), Strategic Management
University of Colorado Denver
B.A., Communications
University of Colorado Denver
Certification, Public Relations
TELUS International February 2015 - Present
TeleTech September 2012 - February 2015
TeleTech June 2009 - August 2012
The Active Network August 2007 - June 2009
The Media Group 2006 - 2007
Promote It International 2004 - 2006
Skills
Content Management, Technical Writing, Proposal Writing, Customer Relations, Account Management, Business Strategy, Sales Support, Sales Operations, Marketing Communications, CRM software, Integrated Marketing, Business Development, Customer Experience, Salesforce.com, Marketing, Call Center, Project Management, Strategic Partnerships, Market Research, Marketing Strategy, Product Management, Strategy, Leadership, Sales, Program Management, Strategic Planning, Email Marketing, Team Leadership, Press Releases, Customer Retention, Customer Satisfaction, CRM, Proposal Production, Qvidian, Customer Service, Call Centers, Cross-functional Team..., SaaS, Brand Management, Brand Development, Lead Generation, Advertising, Public Relations, Budgets, Analytics, Product Marketing, Vendor Management, Business Intelligence, Marketing Research, Competitive Analysis
Education
Regis University 2011 — 2015
Master of Business Administration (M.B.A.), Strategic Management
University of Colorado Denver
B.A., Communications
University of Colorado Denver
Certification, Public Relations
Brad Levy's TeleTech Experience July 2004 - March 2006
Job VP at Zenta ( acquired by Accenture)
Industry Outsourcing/Offshoring
Experience
Zenta October 2006 - Present
TeleTech July 2004 - March 2006
Global Crossing September 1996 - March 2002
Education
Quinnipiac University - School of Business 1981 — 1985
B.S., International Business
Zenta October 2006 - Present
TeleTech July 2004 - March 2006
Global Crossing September 1996 - March 2002
Education
Quinnipiac University - School of Business 1981 — 1985
B.S., International Business
Pam Parks's TeleTech Experience October 2010 - April 2012
Job Security Specialist at Denver Sheriff Department
Industry Security and Investigations
Experience
Denver Sheriff Department November 2012 - Present
Wellpoint Anthem October 2011 - April 2012
TeleTech October 2010 - April 2012
Time Warner Cable November 2009 - April 2010
Datex-Ohmeda 1994 - 2003
Skills
Security, Customer Service, Troubleshooting, Process Improvement, System Administration, Team Building, Microsoft Office, Customer Retention, Account Management, Policy, Sales, Employee Relations, Cross-functional Team..., Disaster Recovery, Marketing, Leadership Development
Education
Regis University 2000 — 2009
Business Admin, Business
Denver Sheriff Department November 2012 - Present
Wellpoint Anthem October 2011 - April 2012
TeleTech October 2010 - April 2012
Time Warner Cable November 2009 - April 2010
Datex-Ohmeda 1994 - 2003
Skills
Security, Customer Service, Troubleshooting, Process Improvement, System Administration, Team Building, Microsoft Office, Customer Retention, Account Management, Policy, Sales, Employee Relations, Cross-functional Team..., Disaster Recovery, Marketing, Leadership Development
Education
Regis University 2000 — 2009
Business Admin, Business
Carla Lewis's TeleTech Experience November 2011 - October 2014
Job Mobile Deployment Lead at DaVita
Industry Computer Software
Experience
DaVita November 2014 - Present
TeleTech November 2011 - October 2014
CIGNA November 2004 - October 2011
Wyant Data Systems November 2003 - November 2004
Xerox September 1999 - September 2001
Eastman Kodak April 1997 - August 1999
Skills
Apperian, Mobile Build, Software Development, C#, Process Improvement, Perl, Ant, Team Building, Maven, SDLC, JavaScript, XML, Configuration Management, TeamFoundation Server, Microsoft Web Deployment, MSBuild, Subversion, Agile Application..., Mobile Phone Apps, Release Management, Software Configuration..., Hudson
Education
Rochester Institute of Technology 1990 — 1994
B.S, Imgaing Science
DaVita November 2014 - Present
TeleTech November 2011 - October 2014
CIGNA November 2004 - October 2011
Wyant Data Systems November 2003 - November 2004
Xerox September 1999 - September 2001
Eastman Kodak April 1997 - August 1999
Skills
Apperian, Mobile Build, Software Development, C#, Process Improvement, Perl, Ant, Team Building, Maven, SDLC, JavaScript, XML, Configuration Management, TeamFoundation Server, Microsoft Web Deployment, MSBuild, Subversion, Agile Application..., Mobile Phone Apps, Release Management, Software Configuration..., Hudson
Education
Rochester Institute of Technology 1990 — 1994
B.S, Imgaing Science
Lois Dora's TeleTech Experience 2007 - November 2008
Job Receptionist at Lake Pointe Health Center
Industry Government Administration
Experience
Lake Pointe Health Center February 2011 - Present
Lorain City School District February 2009 - June 2010
TeleTech 2007 - November 2008
Riverside County Child Support 1998 - 2005
Riverside County Sheriff's Department December 1997 - May 1998
City of Riverside September 1987 - February 1995
Education
Riverside City College 1999 — 2003
N/A, Human Services
Lake Pointe Health Center February 2011 - Present
Lorain City School District February 2009 - June 2010
TeleTech 2007 - November 2008
Riverside County Child Support 1998 - 2005
Riverside County Sheriff's Department December 1997 - May 1998
City of Riverside September 1987 - February 1995
Education
Riverside City College 1999 — 2003
N/A, Human Services
Donna MacDonald's TeleTech Experience June 2011 - July 2012
Job Sales Development Executive, Customer Care Industry
Industry Outsourcing/Offshoring
Experience
Conduit Global July 2015 - Present
eLoyalty, a TeleTech Company July 2012 - July 2015
TeleTech June 2011 - July 2012
TeleTech March 2009 - June 2011
Skills
BPO, SaaS, Cloud Computing, Contact Centers, Outsourcing, Customer Satisfaction, Customer Experience, Process Improvement, Workforce Management, Operations Management, Business Development, Sales, Cross-functional Team..., Vendor Management, IVR, Professional Services, Team Leadership, Call Center, Project Management, Telecommunications, Salesforce.com, Lead Generation, Account Management, Call Centers, CRM, Enterprise Software, Solution Selling, Business Process..., Customer Retention, Management, Inbound Marketing, Call Center Development
Education
Rutgers University-New Brunswick 1984 — 1989
BA, English.Psychology
Conduit Global July 2015 - Present
eLoyalty, a TeleTech Company July 2012 - July 2015
TeleTech June 2011 - July 2012
TeleTech March 2009 - June 2011
Skills
BPO, SaaS, Cloud Computing, Contact Centers, Outsourcing, Customer Satisfaction, Customer Experience, Process Improvement, Workforce Management, Operations Management, Business Development, Sales, Cross-functional Team..., Vendor Management, IVR, Professional Services, Team Leadership, Call Center, Project Management, Telecommunications, Salesforce.com, Lead Generation, Account Management, Call Centers, CRM, Enterprise Software, Solution Selling, Business Process..., Customer Retention, Management, Inbound Marketing, Call Center Development
Education
Rutgers University-New Brunswick 1984 — 1989
BA, English.Psychology
Taylor Foote's TeleTech Experience January 2011 - May 2013
Job @Home Associate at TeleTech
Industry Computer Software
Experience
TeleTech January 2011 - May 2013
Embarcadero Technologies August 1999 - December 2006
Skills
Analysis, Customer Satisfaction, Process Improvement, Technical Support, Troubleshooting, Vendor Management, Windows 7, Linux, Lotus Notes
Education
The University of Texas at Austin 1994 — 1997
Computer Science
Rice University 1983 — 1989
Bachelor of Arts (BA), Art and Art History
TeleTech January 2011 - May 2013
Embarcadero Technologies August 1999 - December 2006
Skills
Analysis, Customer Satisfaction, Process Improvement, Technical Support, Troubleshooting, Vendor Management, Windows 7, Linux, Lotus Notes
Education
The University of Texas at Austin 1994 — 1997
Computer Science
Rice University 1983 — 1989
Bachelor of Arts (BA), Art and Art History
Katie Caldwell's TeleTech Experience August 2004 - May 2005
Job Sr Business Analyst, Sales Operations at Oracle
Industry Information Technology and Services
Experience
Oracle March 2015 - Present
Oracle February 2010 - March 2015
Sun Microsystems April 2008 - February 2010
The Walt Disney Company November 2006 - December 2007
Wendy's International May 2005 - November 2006
TeleTech August 2004 - May 2005
Castle Rock Industries August 2003 - August 2004
Elitch Gardens Theme Park March 2001 - June 2003
Skills
Hyperion Enterprise, Analysis, Training, Finance, Process Improvement, Budgets, Business Intelligence, Forecasting, Management, Analytics, SAP, Strategic Financial..., Variance Analysis, Corporate Finance
Education
University of Colorado Boulder 1997 — 2001
Bachelor's Degree, Business Administration, Finance
Regis University 2002 — 2005
Master of Business Administration (M.B.A.)
Oracle March 2015 - Present
Oracle February 2010 - March 2015
Sun Microsystems April 2008 - February 2010
The Walt Disney Company November 2006 - December 2007
Wendy's International May 2005 - November 2006
TeleTech August 2004 - May 2005
Castle Rock Industries August 2003 - August 2004
Elitch Gardens Theme Park March 2001 - June 2003
Skills
Hyperion Enterprise, Analysis, Training, Finance, Process Improvement, Budgets, Business Intelligence, Forecasting, Management, Analytics, SAP, Strategic Financial..., Variance Analysis, Corporate Finance
Education
University of Colorado Boulder 1997 — 2001
Bachelor's Degree, Business Administration, Finance
Regis University 2002 — 2005
Master of Business Administration (M.B.A.)
Carolyn Crews's TeleTech Experience January 2002 - December 2006
Job SVP Global Sales & Marketing at TELUS International
Industry Information Technology and Services
Experience
TELUS International 2012 - Present
CEO Connection 2006 - 2014
D&B 2010 - March 2012
Cisco January 2006 - April 2010
TeleTech January 2002 - December 2006
Telcordia 2000 - 2002
Sprint January 1997 - December 1999
AT&T 1987 - 1997
Skills
Strategy, CRM, Business Development, Outsourcing, Enterprise Software, Business Transformation, Managed Services, Sales, Marketing, BPO, Business Strategy, Cross-functional Team..., Start-ups, New Business Development, Product Management, Sales Management, Strategic Planning, Operations Management, Strategic Partnerships, Call Center, SaaS, Team Leadership, Program Management, Sales & Marketing..., Solution Selling, Consulting, Customer Experience, Lead Generation, Call Centers, Salesforce.com, Wireless, Leadership, Telecommunications, Vendor Management, Go-to-market Strategy, Sales Operations, Executive Management, Professional Services, Account Management, P&L Management, Sales Process, Product Marketing, Management, Analytics, B2B, Cloud Computing, International Sales, Competitive Analysis, Mobile Devices, Business Intelligence
Education
Rockhurst University
Master of Business Administration (MBA), summa cum laude, Finance and Marketing
University of Oxford
BA, History, Literature, Political Science
William Jewell College
Bachelor of Arts (B.A.), summa cum laude, English, History, Music
TELUS International 2012 - Present
CEO Connection 2006 - 2014
D&B 2010 - March 2012
Cisco January 2006 - April 2010
TeleTech January 2002 - December 2006
Telcordia 2000 - 2002
Sprint January 1997 - December 1999
AT&T 1987 - 1997
Skills
Strategy, CRM, Business Development, Outsourcing, Enterprise Software, Business Transformation, Managed Services, Sales, Marketing, BPO, Business Strategy, Cross-functional Team..., Start-ups, New Business Development, Product Management, Sales Management, Strategic Planning, Operations Management, Strategic Partnerships, Call Center, SaaS, Team Leadership, Program Management, Sales & Marketing..., Solution Selling, Consulting, Customer Experience, Lead Generation, Call Centers, Salesforce.com, Wireless, Leadership, Telecommunications, Vendor Management, Go-to-market Strategy, Sales Operations, Executive Management, Professional Services, Account Management, P&L Management, Sales Process, Product Marketing, Management, Analytics, B2B, Cloud Computing, International Sales, Competitive Analysis, Mobile Devices, Business Intelligence
Education
Rockhurst University
Master of Business Administration (MBA), summa cum laude, Finance and Marketing
University of Oxford
BA, History, Literature, Political Science
William Jewell College
Bachelor of Arts (B.A.), summa cum laude, English, History, Music
Dennis Lemon's TeleTech Experience January 1996 - July 1998
Job Business Manager at Denver Health — Rocky Mountain Poison and Drug Center
Industry Health, Wellness and Fitness
Experience
Denver Health — Rocky Mountain Poison and Drug Center December 2002 - Present
TeleTech January 1996 - July 1998
Skills
Management, Healthcare, Hospitals, Strategic Planning, Data Analysis, Research, Healthcare Management, Microsoft Excel, Microsoft Office, Microsoft Word, Pharmaceutical Industry, Clinical Research, Change Management, Training, Software Documentation, Team Building, Process Improvement, Project Management, Contract Negotiation, Access, Visio, Quality Assurance, Budgets, Nonprofits, Customer Service, Analysis, Program Management
Education
Regis University 1991 — 1995
M.B.A., Operations Management
University of Colorado Boulder 1977 — 1980
B.A., Communications
Black Hawk College 1970 — 1972
A.S., Electronics & Instrumentation
Denver Health — Rocky Mountain Poison and Drug Center December 2002 - Present
TeleTech January 1996 - July 1998
Skills
Management, Healthcare, Hospitals, Strategic Planning, Data Analysis, Research, Healthcare Management, Microsoft Excel, Microsoft Office, Microsoft Word, Pharmaceutical Industry, Clinical Research, Change Management, Training, Software Documentation, Team Building, Process Improvement, Project Management, Contract Negotiation, Access, Visio, Quality Assurance, Budgets, Nonprofits, Customer Service, Analysis, Program Management
Education
Regis University 1991 — 1995
M.B.A., Operations Management
University of Colorado Boulder 1977 — 1980
B.A., Communications
Black Hawk College 1970 — 1972
A.S., Electronics & Instrumentation
Frank Charman's TeleTech Experience February 2011 - November 2012
Job Helping Develop Positive Client and Customer Relationships
Industry Wireless
Experience
Eastlink September 2014 - Present
TeleTech February 2011 - November 2012
Convergys January 2005 - November 2009
Convergys May 2004 - December 2004
Convergys May 2003 - May 2004
Convergys July 2002 - May 2003
Minacs September 2000 - June 2002
RadioShack September 1999 - September 2000
Skills
Call Center, Customer Retention, Customer Satisfaction, Customer Service, Employee Engagement, Sales, Technical Support, Leadership, Call Centers, Customer Experience, Workforce Management, CRM, Contact Centers, Team Leadership, Vendor Management, Time Management, Troubleshooting, Management, Team Building, Operations Management, Team Management, Performance Management, Microsoft Office, Microsoft Excel
Education
Saint Mary's University 1995 — 1999
Bachelor of Commerce, Small Business and Entrepreneurship
Prince Andrew High School 1992 — 1995
Eastlink September 2014 - Present
TeleTech February 2011 - November 2012
Convergys January 2005 - November 2009
Convergys May 2004 - December 2004
Convergys May 2003 - May 2004
Convergys July 2002 - May 2003
Minacs September 2000 - June 2002
RadioShack September 1999 - September 2000
Skills
Call Center, Customer Retention, Customer Satisfaction, Customer Service, Employee Engagement, Sales, Technical Support, Leadership, Call Centers, Customer Experience, Workforce Management, CRM, Contact Centers, Team Leadership, Vendor Management, Time Management, Troubleshooting, Management, Team Building, Operations Management, Team Management, Performance Management, Microsoft Office, Microsoft Excel
Education
Saint Mary's University 1995 — 1999
Bachelor of Commerce, Small Business and Entrepreneurship
Prince Andrew High School 1992 — 1995
David DePaola's TeleTech Experience February 2013 - November 2013
Job .
Industry Internet
Experience
DomainsofCharity.com March 2008 - Present
American Traffic Solutions December 2013 - December 2014
TeleTech February 2013 - November 2013
GoDaddy.com September 2007 - August 2012
Big League Dugout 2003 - 2007
Skills
E-commerce, User Experience, Website Development, Social Media, WordPress, SEO, PPC, Web Analytics, Web Development, Online Advertising, HTML, Analytics, Agile Methodologies, Photoshop, Illustrator, Beginning TEFL..., Beginning Cisco..., European History, Travel Planning, Travel Photography, Customer Support, Technical Support, Retail Sales, Restaurant Management
Education
Royal Holloway, University of London 2011 — 2020
Bachelor of Arts (BA), European History
Scottsdale Community College 2004 — 2006
Film/Television/History Studies
DomainsofCharity.com March 2008 - Present
American Traffic Solutions December 2013 - December 2014
TeleTech February 2013 - November 2013
GoDaddy.com September 2007 - August 2012
Big League Dugout 2003 - 2007
Skills
E-commerce, User Experience, Website Development, Social Media, WordPress, SEO, PPC, Web Analytics, Web Development, Online Advertising, HTML, Analytics, Agile Methodologies, Photoshop, Illustrator, Beginning TEFL..., Beginning Cisco..., European History, Travel Planning, Travel Photography, Customer Support, Technical Support, Retail Sales, Restaurant Management
Education
Royal Holloway, University of London 2011 — 2020
Bachelor of Arts (BA), European History
Scottsdale Community College 2004 — 2006
Film/Television/History Studies
Nancy Birky's TeleTech Experience November 2013 - Present
Job Sales Representive at TeleTech
Industry Nonprofit Organization Management
Experience
TeleTech November 2013 - Present
Opportunity Enterprises, Inc. January 2011 - April 2013
Washington Park Zoo August 1999 - December 2001
Skills
Nonprofits, Public Speaking, Community Outreach, Microsoft Office, Fundraising, Event Planning, Volunteer Management, Program Development, Social Services, Customer Service
Education
Purdue University 1979 — 1985
TeleTech November 2013 - Present
Opportunity Enterprises, Inc. January 2011 - April 2013
Washington Park Zoo August 1999 - December 2001
Skills
Nonprofits, Public Speaking, Community Outreach, Microsoft Office, Fundraising, Event Planning, Volunteer Management, Program Development, Social Services, Customer Service
Education
Purdue University 1979 — 1985
Mellissa Elbeck's TeleTech Experience 2005 - 2009
Job Accounting Analyst, Sr at NTT America
Industry Accounting
Experience
NTT America 2009 - Present
TeleTech 2005 - 2009
American Fundware, Parent company Kintera 2000 - 2005
Skills
International Accounting, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Outlook
Education
Regis University
Master of Business Administration (MBA), Accounting and Finance
Western State Colorado University
Bachelor of Business Administration (BBA), Business Administration and Management, General
NTT America 2009 - Present
TeleTech 2005 - 2009
American Fundware, Parent company Kintera 2000 - 2005
Skills
International Accounting, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Outlook
Education
Regis University
Master of Business Administration (MBA), Accounting and Finance
Western State Colorado University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Shaniqua Harris's TeleTech Experience October 2014 - January 2015
Job Customer Service Representative at TeleTech
Industry Writing and Editing
Experience
LiveOps July 2014 - Present
USA Contact Point April 2014 - Present
TeleTech October 2014 - January 2015
Self-employed June 2011 - January 2015
Skills
Writing
Education
Post University 2014 — 2018
Associate's Degree, Legal Studies, General, Freshman
Ramapo Highschool NY 2004 — 2008
High School
LiveOps July 2014 - Present
USA Contact Point April 2014 - Present
TeleTech October 2014 - January 2015
Self-employed June 2011 - January 2015
Skills
Writing
Education
Post University 2014 — 2018
Associate's Degree, Legal Studies, General, Freshman
Ramapo Highschool NY 2004 — 2008
High School
Garry Kimball's TeleTech Experience January 2005 - October 2009
Job Customer Service Retail
Industry Retail
Experience
Manpower Temporary Services May 2011 - October 2011
TeleTech January 2005 - October 2009
Taxis & Tours September 2003 - September 2004
Starbucks June 1995 - April 2002
Seafirst Bank January 1990 - October 1995
Skills
20+ years customer..., 5+ years cash handling..., Customer Service, Call Centers, Telephone Skills, Management, Human Resources, Time Management, Administrative..., Retail, QuickBooks, Accounting, Customer Satisfaction, Data Entry, Customer Experience, Technical Support, Outlook, Customer Retention, System Administration
Education
Sacramento City College 1981 — 1986
AA, Business Administration, Management and Operations
Manpower Temporary Services May 2011 - October 2011
TeleTech January 2005 - October 2009
Taxis & Tours September 2003 - September 2004
Starbucks June 1995 - April 2002
Seafirst Bank January 1990 - October 1995
Skills
20+ years customer..., 5+ years cash handling..., Customer Service, Call Centers, Telephone Skills, Management, Human Resources, Time Management, Administrative..., Retail, QuickBooks, Accounting, Customer Satisfaction, Data Entry, Customer Experience, Technical Support, Outlook, Customer Retention, System Administration
Education
Sacramento City College 1981 — 1986
AA, Business Administration, Management and Operations
Andrew Irizarry's TeleTech Experience July 2012 - Present
Job Inbound Sales Representative at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech July 2012 - Present
Sears Home Services April 2011 - February 2012
Alorica July 2010 - December 2010
Skills
Sales Presentation..., Asking Questions, Building Positive..., Persuasive Presentation..., Closing Abilities, Exceed Sales Goals, Exceeding Customer...
Education
Valencia Community College 2012 — 2013
Robert Morgan Educational Center 2004 — 2008
High School Diploma, General Studies
TeleTech July 2012 - Present
Sears Home Services April 2011 - February 2012
Alorica July 2010 - December 2010
Skills
Sales Presentation..., Asking Questions, Building Positive..., Persuasive Presentation..., Closing Abilities, Exceed Sales Goals, Exceeding Customer...
Education
Valencia Community College 2012 — 2013
Robert Morgan Educational Center 2004 — 2008
High School Diploma, General Studies
Evelyn Merritt's TeleTech Experience 2012 - 2013
Job Retail Professional
Industry Retail
Experience
teletech 2012 - 2013
Education
Radford University 1997 — 2001
BGS, Criminal Justice/Psychology, 3.2
teletech 2012 - 2013
Education
Radford University 1997 — 2001
BGS, Criminal Justice/Psychology, 3.2
Jack McDonnell's TeleTech Experience 1999 - 2001
Job Lab Manager at Peak Petroleum Testing Services, Inc.
Industry Oil & Energy
Experience
Peak Petroleum Testing Services, Inc. September 2002 - January 2015
TeleTech 1999 - 2001
Hazen Research Inc 1997 - 1999
Education
Radford University 1988 — 1993
Bachelor of Science (BS), Geology/Earth Science, General
Peak Petroleum Testing Services, Inc. September 2002 - January 2015
TeleTech 1999 - 2001
Hazen Research Inc 1997 - 1999
Education
Radford University 1988 — 1993
Bachelor of Science (BS), Geology/Earth Science, General
Michelle Robinette's TeleTech Experience January 2012 - December 2013
Job Field Service Specialist at MassMutual Financial Group
Industry Financial Services
Experience
MassMutual Financial Group January 2014 - Present
TeleTech January 2012 - December 2013
Cox Communications June 2006 - November 2011
Univar January 2001 - May 2006
Education
Rio Salado College
MassMutual Financial Group January 2014 - Present
TeleTech January 2012 - December 2013
Cox Communications June 2006 - November 2011
Univar January 2001 - May 2006
Education
Rio Salado College
Jim Augustus Cardona's TeleTech Experience June 2011 - August 2012
Job Staffing Coordinator at MSS Nurses Registry Inc
Industry Hospital & Health Care
Experience
MSS Nurses Registry Inc January 2013 - Present
TeleTech June 2011 - August 2012
Skills
Team Leadership, Technical Support, Customer Service, Staffing Services, Temporary Staffing, Human Resources, Sales
Education
Saint Louis University (PH) 2007 — 2010
Bachelor of Science (BS), Psychology
MSS Nurses Registry Inc January 2013 - Present
TeleTech June 2011 - August 2012
Skills
Team Leadership, Technical Support, Customer Service, Staffing Services, Temporary Staffing, Human Resources, Sales
Education
Saint Louis University (PH) 2007 — 2010
Bachelor of Science (BS), Psychology
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc