TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
TeleTech List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TeleTech. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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TeleTech Employees
Employee
Years
Job
Industry
Jonathan Jung Jonathan Jung's TeleTech Experience October 2011 - May 2012
Job PC Technician
Industry Computer Hardware
Experience
Denver Public Schools August 2015 - Present
E2 Optics July 2015 - August 2015
Peak Systems, Inc. June 2015 - July 2015
Denver Public Schools February 2015 - June 2015
Children's Hospital Colorado October 2014 - December 2014
LINX LLLP July 2014 - September 2014
DP Guardian June 2014 - July 2014
Peak Systems, Inc. February 2014 - February 2014
Pickens Technical College August 2012 - December 2013
TeleTech October 2011 - May 2012
Skills
Computer Hardware, Windows 7, Computer Repair, Computer Maintenance, Microsoft Office 2007, Networking, Windows XP, Norton Ghost, Data Center, Computer Security, Microsoft Office 2013, Microsoft Office 2010, Windows 8.1
Education
Pickens Technical College 2011 — 2014
Computer Service / Java Fundamentals / AutoCAD
Bennett High School 2008 — 2011
High School Diploma, General studies
Denver Public Schools August 2015 - Present
E2 Optics July 2015 - August 2015
Peak Systems, Inc. June 2015 - July 2015
Denver Public Schools February 2015 - June 2015
Children's Hospital Colorado October 2014 - December 2014
LINX LLLP July 2014 - September 2014
DP Guardian June 2014 - July 2014
Peak Systems, Inc. February 2014 - February 2014
Pickens Technical College August 2012 - December 2013
TeleTech October 2011 - May 2012
Skills
Computer Hardware, Windows 7, Computer Repair, Computer Maintenance, Microsoft Office 2007, Networking, Windows XP, Norton Ghost, Data Center, Computer Security, Microsoft Office 2013, Microsoft Office 2010, Windows 8.1
Education
Pickens Technical College 2011 — 2014
Computer Service / Java Fundamentals / AutoCAD
Bennett High School 2008 — 2011
High School Diploma, General studies
MELODY PUNZALAN MELODY PUNZALAN's TeleTech Experience July 2012 - July 2013
Job CENTRAL ADMINISTRATOR at PROFESSIONAL AND TECHNICAL OUTSOURCED SERVICES INC
Industry Outsourcing/Offshoring
Experience
PROFESSIONAL AND TECHNICAL OUTSOURCED SERVICES INC July 2013 - Present
TeleTech July 2012 - July 2013
Sitel January 2011 - October 2011
Sutherland Global Services February 2011 - September 2011
Skills
Customer Service, Creative Writing, Healthcare Management, Blogging, Time Management, Meet Deadlines, Account Management, Research, Nursing, Social Media Marketing
Education
Our Lady of Fatima University 2009 — 2011
Bachelor of Science (BS), Registered Nursing/Registered Nurse, 82% Nursing Licensure Examination
University of Santo Tomas 1997 — 1999
Bachelor's degree, Biology, General
assumpta technical high school
PROFESSIONAL AND TECHNICAL OUTSOURCED SERVICES INC July 2013 - Present
TeleTech July 2012 - July 2013
Sitel January 2011 - October 2011
Sutherland Global Services February 2011 - September 2011
Skills
Customer Service, Creative Writing, Healthcare Management, Blogging, Time Management, Meet Deadlines, Account Management, Research, Nursing, Social Media Marketing
Education
Our Lady of Fatima University 2009 — 2011
Bachelor of Science (BS), Registered Nursing/Registered Nurse, 82% Nursing Licensure Examination
University of Santo Tomas 1997 — 1999
Bachelor's degree, Biology, General
assumpta technical high school
Latrese Howell Latrese Howell's TeleTech Experience December 2014 - Present
Job Virtual Franchisee at NSA / Juice Plus+
Industry Health, Wellness and Fitness
Experience
YMCA of Central Florida June 2015 - Present
TeleTech December 2014 - Present
NSA / Juice Plus+ March 2014 - Present
TeleTech November 2013 - Present
It Works! Independent Distributor June 2013 - December 2014
T-Mobile June 2006 - December 2012
EY November 2002 - June 2006
Skills
VoIP, Call Centers, Technical Support, Customer Experience, Troubleshooting, Telecommunications, Wireless, Wireless Networking, Mobile Devices, Customer Satisfaction, TCP/IP, IP, System Deployment, Service Delivery, Computer Network..., Network Design, Switches, Networking, Health, Wellness Coaching, Nutritional Counseling, Customer Service, Microsoft Office, Team Building, Training, Leadership
Education
Polk State College 2013 — 2015
Bachelor of Business Administration (B.B.A.), Computer Science
University of Phoenix-Houston Campus 2003 — 2007
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Menlo Atherton High School 1992 — 1996
High school diploma
YMCA of Central Florida June 2015 - Present
TeleTech December 2014 - Present
NSA / Juice Plus+ March 2014 - Present
TeleTech November 2013 - Present
It Works! Independent Distributor June 2013 - December 2014
T-Mobile June 2006 - December 2012
EY November 2002 - June 2006
Skills
VoIP, Call Centers, Technical Support, Customer Experience, Troubleshooting, Telecommunications, Wireless, Wireless Networking, Mobile Devices, Customer Satisfaction, TCP/IP, IP, System Deployment, Service Delivery, Computer Network..., Network Design, Switches, Networking, Health, Wellness Coaching, Nutritional Counseling, Customer Service, Microsoft Office, Team Building, Training, Leadership
Education
Polk State College 2013 — 2015
Bachelor of Business Administration (B.B.A.), Computer Science
University of Phoenix-Houston Campus 2003 — 2007
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Menlo Atherton High School 1992 — 1996
High school diploma
Zach Mitchell Zach Mitchell's TeleTech Experience October 2007 - June 2012
Job Customer Support Representative at Teradata
Industry Information Technology and Services
Experience
Teradata August 2015 - Present
American National Insurance January 2014 - July 2015
Toys R Us July 2012 - May 2014
TeleTech October 2007 - June 2012
Skills
Java, Microsoft Office, Customer Service, Windows, HTML, Microsoft Excel, Linux, Windows 7, Windows 8.1, SSH, Secure FTP, VNC, Leadership, Call Centers, Troubleshooting, Access, SQL, Networking, Visio, SharePoint, Microsoft SQL Server, Windows Server, Active Directory, Microsoft Exchange, Computer Hardware, Databases, Servers, Customer Satisfaction
Education
Missouri State University 2010 — 2015
Bachelor of Applied Science, Computer Information Systems, Information Technology Systems Management
Ozarks Technical Community College 2002 — 2004
CAD/CADD Drafting and/or Design Technology/Technician
Teradata August 2015 - Present
American National Insurance January 2014 - July 2015
Toys R Us July 2012 - May 2014
TeleTech October 2007 - June 2012
Skills
Java, Microsoft Office, Customer Service, Windows, HTML, Microsoft Excel, Linux, Windows 7, Windows 8.1, SSH, Secure FTP, VNC, Leadership, Call Centers, Troubleshooting, Access, SQL, Networking, Visio, SharePoint, Microsoft SQL Server, Windows Server, Active Directory, Microsoft Exchange, Computer Hardware, Databases, Servers, Customer Satisfaction
Education
Missouri State University 2010 — 2015
Bachelor of Applied Science, Computer Information Systems, Information Technology Systems Management
Ozarks Technical Community College 2002 — 2004
CAD/CADD Drafting and/or Design Technology/Technician
Agustina Losada Agustina Losada's TeleTech Experience March 2005 - November 2005
Job Lead Talent Acquisition Partner
Industry Human Resources
Experience
Globant August 2011 - Present
Nextive (acquired by Globant) June 2009 - July 2011
EHQ Consultores January 2006 - May 2009
Teletech March 2005 - November 2005
Skills
Recruiting, Talent Acquisition, Human Resources, Interviews, Team Building, Team Management, Internet Recruiting, Personnel Management, Technical Recruiting, Benefits Negotiation, Performance Management, Leadership, Full-cycle Recruiting, Onboarding, Hiring, Strategy, Temporary Placement, Full-life Cycle...
Education
CETAE 2009 — 2009
Payroll Calculation and Contract Termination - Indemnizations
Pontificia Universidad Católica Argentina 'Santa María de los Buenos Aires' 2004 — 2009
Lic. in Psychology, Psychology
Globant August 2011 - Present
Nextive (acquired by Globant) June 2009 - July 2011
EHQ Consultores January 2006 - May 2009
Teletech March 2005 - November 2005
Skills
Recruiting, Talent Acquisition, Human Resources, Interviews, Team Building, Team Management, Internet Recruiting, Personnel Management, Technical Recruiting, Benefits Negotiation, Performance Management, Leadership, Full-cycle Recruiting, Onboarding, Hiring, Strategy, Temporary Placement, Full-life Cycle...
Education
CETAE 2009 — 2009
Payroll Calculation and Contract Termination - Indemnizations
Pontificia Universidad Católica Argentina 'Santa María de los Buenos Aires' 2004 — 2009
Lic. in Psychology, Psychology
Patrick McFadden Patrick McFadden's TeleTech Experience October 2011 - February 2013
Job Director of Communications at Ross County Board of Developmental Disabilities
Industry Public Relations and Communications
Experience
Ohio Public Images, Inc. January 2014 - Present
Ross County Board of Developmental Disabilities March 2013 - Present
TeleTech October 2011 - February 2013
Peace Corps August 2010 - March 2011
University of Illinois at Urbana-Champaign August 2008 - May 2010
Ohio University November 2007 - June 2008
Ohio University January 2007 - June 2008
Political Campaign: Pat Lang for City Law Director August 2007 - November 2007
University of Colorado June 2007 - September 2007
Ohio University January 2006 - June 2007
Skills
Public Speaking, Team Building, Research, Public Relations, Teaching, Marketing Communications, Social Media Marketing, Data Analysis, Leadership, Training, Corporate Communications, Customer Service, Strategy, Program Management, Internal Communications, Marketing, Advertising
Education
University of Illinois at Urbana-Champaign 2008 — 2010
M.A., Communication
Ohio University 2004 — 2008
B.S., Communication
Ohio Public Images, Inc. January 2014 - Present
Ross County Board of Developmental Disabilities March 2013 - Present
TeleTech October 2011 - February 2013
Peace Corps August 2010 - March 2011
University of Illinois at Urbana-Champaign August 2008 - May 2010
Ohio University November 2007 - June 2008
Ohio University January 2007 - June 2008
Political Campaign: Pat Lang for City Law Director August 2007 - November 2007
University of Colorado June 2007 - September 2007
Ohio University January 2006 - June 2007
Skills
Public Speaking, Team Building, Research, Public Relations, Teaching, Marketing Communications, Social Media Marketing, Data Analysis, Leadership, Training, Corporate Communications, Customer Service, Strategy, Program Management, Internal Communications, Marketing, Advertising
Education
University of Illinois at Urbana-Champaign 2008 — 2010
M.A., Communication
Ohio University 2004 — 2008
B.S., Communication
Anthony Blue Anthony Blue's TeleTech Experience October 2013 - February 2014
Job Reset Specialist and Electronic Sales Associate with Sears Holding Corp/KMart
Industry Retail
Experience
KMart February 2012 - Present
TeleTech October 2013 - February 2014
JAS PC Specialists December 2005 - April 2011
TnT Gas and Deli April 2005 - October 2005
Promotional Mailing Center Inc. July 2003 - July 2005
Video Vision / RadioShack August 1998 - July 2002
Skills
Customer Service, Sales, Technical Support, Computer Hardware..., Computer Hardware..., POS, Inventory Control, Computer Repair, Troubleshooting, Communication, Creative Thinking, Decision Making, Time Management, Self-motivated, Problem Solving, Critical Thinking
Education
Minnesota School of Business 2007 — 2007
BS - Incomplete, Information Technology
Pine Technical College 2001 — 2003
Associates Degree, Computer and Information Sciences and Support Services
KMart February 2012 - Present
TeleTech October 2013 - February 2014
JAS PC Specialists December 2005 - April 2011
TnT Gas and Deli April 2005 - October 2005
Promotional Mailing Center Inc. July 2003 - July 2005
Video Vision / RadioShack August 1998 - July 2002
Skills
Customer Service, Sales, Technical Support, Computer Hardware..., Computer Hardware..., POS, Inventory Control, Computer Repair, Troubleshooting, Communication, Creative Thinking, Decision Making, Time Management, Self-motivated, Problem Solving, Critical Thinking
Education
Minnesota School of Business 2007 — 2007
BS - Incomplete, Information Technology
Pine Technical College 2001 — 2003
Associates Degree, Computer and Information Sciences and Support Services
Nathan Bardell Nathan Bardell's TeleTech Experience February 2014 - Present
Job Customer Service at Hammer Nutrition
Industry Entertainment
Experience
Hammer Nutrition September 2014 - Present
TeleTech February 2014 - Present
TeleTech April 2013 - September 2014
Seventh Day Adventure March 2012 - April 2013
Kalispell Regional Medical Center October 2008 - March 2012
Herbergers February 2008 - October 2008
Big Lake Youth Camp 1996 - 2001
Skills
Sterilization, Chemistry, Music, Microsoft Office, Writing, Coaching, Customer Relations, Word, PowerPoint, Customer Service, Microsoft Word, Graphic Design, Social Media
Education
Oregon State University 1998 — 2001
Bachelor Science, General Science
Linn Benton Community College 1996 — 1998
Transfer Credits, General Science
Hammer Nutrition September 2014 - Present
TeleTech February 2014 - Present
TeleTech April 2013 - September 2014
Seventh Day Adventure March 2012 - April 2013
Kalispell Regional Medical Center October 2008 - March 2012
Herbergers February 2008 - October 2008
Big Lake Youth Camp 1996 - 2001
Skills
Sterilization, Chemistry, Music, Microsoft Office, Writing, Coaching, Customer Relations, Word, PowerPoint, Customer Service, Microsoft Word, Graphic Design, Social Media
Education
Oregon State University 1998 — 2001
Bachelor Science, General Science
Linn Benton Community College 1996 — 1998
Transfer Credits, General Science
Ryan Shorney Ryan Shorney's TeleTech Experience December 2008 - October 2011
Job Network Administrator at Total Highspeed Internet Service
Industry Internet
Experience
Total Highspeed Internet Service May 2012 - Present
Total Highspeed Internet Service October 2011 - May 2012
TeleTech December 2008 - October 2011
Skills
A+ Certified, Net+ Certified, Network Administration, Windows, Linux, Call Center, Servers, Technical Support, Wireless Networking, Troubleshooting, Computer Hardware, Hardware, Active Directory, Windows Server, VPN, XP, Computer Repair, Routers, Software Installation, VoIP, Windows XP
Education
Ozarks Technical Community College 2007 — 2010
Associate of Arts and Sciences (A.A.S.), Networking Technology
Total Highspeed Internet Service May 2012 - Present
Total Highspeed Internet Service October 2011 - May 2012
TeleTech December 2008 - October 2011
Skills
A+ Certified, Net+ Certified, Network Administration, Windows, Linux, Call Center, Servers, Technical Support, Wireless Networking, Troubleshooting, Computer Hardware, Hardware, Active Directory, Windows Server, VPN, XP, Computer Repair, Routers, Software Installation, VoIP, Windows XP
Education
Ozarks Technical Community College 2007 — 2010
Associate of Arts and Sciences (A.A.S.), Networking Technology
Helen Chapman Helen Chapman's TeleTech Experience November 1994 - July 1997
Job Customer Service Supervisor
Industry Insurance
Experience
Infinity Insurance June 2013 - Present
Afni August 2003 - May 2013
Afni November 2003 - February 2005
Afni August 2003 - November 2003
TUSD March 2003 - August 2003
American Express May 2002 - March 2003
Spherion June 1999 - November 2001
Circle K September 1998 - May 1999
Afni August 1997 - September 1998
TeleTech November 1994 - July 1997
Skills
Success Driven, Team Leadership, Team Building, Thinking Outside The Box, Performance Management, People Development, Communication, Teamwork, Work At Home, Driving Results, Employee Recognition, Award Winner, Process Improvement, Self-driven, Dependable Team Player, Leadership, Creativity, Client Rapport, Solid computer skills, Problem Solving, Self-confidence, Situational Leadership, Call Centers, Training, Coaching, Team Management, Cisco Technologies, Recruiting, Microsoft Office, Customer Satisfaction, Customer Service, Employee Training, Workforce Management, Sales, Customer Retention, Quality Assurance, Inbound Marketing, Call Center Development, Contact Centers, Management, Time Management, Customer Experience, Hiring, Training Delivery, Telemarketing, Customer Service..., Retail, Leadership Development, Instructor-led Training, Team-oriented
Education
Pima Community College 2004 — 2005
Certificate, Culinary Arts/Chef Training
Desert View High School 1986 — 1990
General Studies, High School/Secondary Diplomas and Certificates
Infinity Insurance June 2013 - Present
Afni August 2003 - May 2013
Afni November 2003 - February 2005
Afni August 2003 - November 2003
TUSD March 2003 - August 2003
American Express May 2002 - March 2003
Spherion June 1999 - November 2001
Circle K September 1998 - May 1999
Afni August 1997 - September 1998
TeleTech November 1994 - July 1997
Skills
Success Driven, Team Leadership, Team Building, Thinking Outside The Box, Performance Management, People Development, Communication, Teamwork, Work At Home, Driving Results, Employee Recognition, Award Winner, Process Improvement, Self-driven, Dependable Team Player, Leadership, Creativity, Client Rapport, Solid computer skills, Problem Solving, Self-confidence, Situational Leadership, Call Centers, Training, Coaching, Team Management, Cisco Technologies, Recruiting, Microsoft Office, Customer Satisfaction, Customer Service, Employee Training, Workforce Management, Sales, Customer Retention, Quality Assurance, Inbound Marketing, Call Center Development, Contact Centers, Management, Time Management, Customer Experience, Hiring, Training Delivery, Telemarketing, Customer Service..., Retail, Leadership Development, Instructor-led Training, Team-oriented
Education
Pima Community College 2004 — 2005
Certificate, Culinary Arts/Chef Training
Desert View High School 1986 — 1990
General Studies, High School/Secondary Diplomas and Certificates
Sean Kearney's TeleTech Experience August 2010 - Present
Job Innovator in Human Performance, Learning and Social Software
Industry Information Services
Experience
TeleTech August 2010 - Present
Patternhunter Inc. January 2006 - August 2010
Time Warner Cable June 2006 - July 2010
TechWise May 2004 - January 2006
Invisible Learning, LLC April 2002 - May 2004
AT&T Broadband March 1995 - February 2002
Anthony Robbins and Associates February 1992 - March 1995
Skills
Social Networking, Social Media, Augmented Reality, Cooperation, Social Software, Telecommunications, Leadership Development, Organizational..., Mentoring, Coaching, Team Building, Strategic Planning, Change Management, Performance Management, Call Center, Team Leadership, Management Consulting, Knowledge Management, Process Improvement, Program Management, Organizational Change, Strategy Development, Public Speaking, E-learning, Problem Solving, Employee Engagement, Business Strategy, Executive Management, Business Management, Customer Relations, Team Management, Process Engineering, Organizational Design, Analysis, Strategic Thinking, Operations Management, Cross-functional Team..., Customer Service, Research, Executive Coaching, Management, E-Learning, Call Centers, Strategy, Performance Improvement, Training, Employee Training, Training Delivery, Strategic Partnerships, Customer Experience
Education
Pennsylvania State University 1984 — 1987
BA, Psychology
TeleTech August 2010 - Present
Patternhunter Inc. January 2006 - August 2010
Time Warner Cable June 2006 - July 2010
TechWise May 2004 - January 2006
Invisible Learning, LLC April 2002 - May 2004
AT&T Broadband March 1995 - February 2002
Anthony Robbins and Associates February 1992 - March 1995
Skills
Social Networking, Social Media, Augmented Reality, Cooperation, Social Software, Telecommunications, Leadership Development, Organizational..., Mentoring, Coaching, Team Building, Strategic Planning, Change Management, Performance Management, Call Center, Team Leadership, Management Consulting, Knowledge Management, Process Improvement, Program Management, Organizational Change, Strategy Development, Public Speaking, E-learning, Problem Solving, Employee Engagement, Business Strategy, Executive Management, Business Management, Customer Relations, Team Management, Process Engineering, Organizational Design, Analysis, Strategic Thinking, Operations Management, Cross-functional Team..., Customer Service, Research, Executive Coaching, Management, E-Learning, Call Centers, Strategy, Performance Improvement, Training, Employee Training, Training Delivery, Strategic Partnerships, Customer Experience
Education
Pennsylvania State University 1984 — 1987
BA, Psychology
Lucinda Poe Lucinda Poe's TeleTech Experience October 2010 - January 2011
Job Networking and Computer Technician Student
Industry Computer Networking
Experience
Walmart July 2012 - Present
Self-Employed January 1995 - November 2011
Teletech October 2010 - January 2011
Walmart March 2008 - August 2010
Skills
Customer Service, Computer Hardware, Microsoft Windows, Microsoft Office, Computer Literate, Cisco Routers, Virtualization, Linux, Windows Server, Subnetting, Cable Networks, Technical Support, Troubleshooting, Data Entry
Education
Ozarks Technical Community College 2011 — 2013
Applied Sciences in Networking, A
Kickapoo High School 1998 — 2000
Diploma, General Education
Walmart July 2012 - Present
Self-Employed January 1995 - November 2011
Teletech October 2010 - January 2011
Walmart March 2008 - August 2010
Skills
Customer Service, Computer Hardware, Microsoft Windows, Microsoft Office, Computer Literate, Cisco Routers, Virtualization, Linux, Windows Server, Subnetting, Cable Networks, Technical Support, Troubleshooting, Data Entry
Education
Ozarks Technical Community College 2011 — 2013
Applied Sciences in Networking, A
Kickapoo High School 1998 — 2000
Diploma, General Education
Brandy Rogers Brandy Rogers's TeleTech Experience June 2011 - August 2011
Job Experienced Call Center Operations Management
Industry Internet
Experience
Clearwire May 2012 - September 2013
Percepta August 2011 - May 2012
TeleTech June 2011 - August 2011
Clearwire December 2010 - June 2011
Clearwire June 2010 - December 2010
Skills
Training, Team Building, Call Center, Customer Retention, Vendor Management, Telecommunications, Quality Assurance, Call Centers, Service Delivery, Troubleshooting, Analysis, Customer Experience, Process Improvement, Program Management, Operations Management, Technical Support, Customer Satisfaction, Team Leadership, Management, Networking
Education
Pensacola Junior College
Associate of Arts, General Studies
Pensacola Junior College
A+ N3 Computer Repair
Clearwire May 2012 - September 2013
Percepta August 2011 - May 2012
TeleTech June 2011 - August 2011
Clearwire December 2010 - June 2011
Clearwire June 2010 - December 2010
Skills
Training, Team Building, Call Center, Customer Retention, Vendor Management, Telecommunications, Quality Assurance, Call Centers, Service Delivery, Troubleshooting, Analysis, Customer Experience, Process Improvement, Program Management, Operations Management, Technical Support, Customer Satisfaction, Team Leadership, Management, Networking
Education
Pensacola Junior College
Associate of Arts, General Studies
Pensacola Junior College
A+ N3 Computer Repair
Richard Heslop Richard Heslop's TeleTech Experience April 2010 - October 2011
Job Field Claims Adjuster with National General Insurance
Industry Insurance
Experience
National General Insurance January 2015 - Present
AT&T October 2011 - December 2014
Allstate October 2012 - June 2013
TeleTech April 2010 - October 2011
Epixtar Marketing March 2006 - April 2009
Skills
Customer Service, Telecommunications, Management, Sales, Microsoft Office, Team Leadership, Wireless, Leadership, Troubleshooting, Microsoft Excel, Account Management, Sales Management, Mobile Devices, Call Centers, Product Management, Team Building, Direct Sales, Project Management, Customer Satisfaction, Networking
Education
Ohio University 2006 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Ohio University 2006 — 2010
Associate of Arts (A.A.)
Bellaire High School 2002 — 2006
Diploma
National General Insurance January 2015 - Present
AT&T October 2011 - December 2014
Allstate October 2012 - June 2013
TeleTech April 2010 - October 2011
Epixtar Marketing March 2006 - April 2009
Skills
Customer Service, Telecommunications, Management, Sales, Microsoft Office, Team Leadership, Wireless, Leadership, Troubleshooting, Microsoft Excel, Account Management, Sales Management, Mobile Devices, Call Centers, Product Management, Team Building, Direct Sales, Project Management, Customer Satisfaction, Networking
Education
Ohio University 2006 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Ohio University 2006 — 2010
Associate of Arts (A.A.)
Bellaire High School 2002 — 2006
Diploma
Jamilla Geter Jamilla Geter's TeleTech Experience December 2014 - April 2015
Job At Home Advisor
Industry Writing and Editing
Experience
Paid2Save August 2015 - Present
Xerox May 2015 - Present
TeleTech December 2014 - April 2015
Sitel Operating Corporation October 2014 - December 2014
Sitel Operating Corporation October 2014 - December 2014
Asurion July 2014 - October 2014
Alpine Access September 2012 - July 2014
The Hartford May 2006 - September 2007
Penn State University January 1996 - May 2003
Skills
Microsoft Office, Public Speaking, Windows, Microsoft Excel, Project Management, Software Documentation, Fiction Writing, Short Stories, Fiction, Telephone Skills, Non-fiction, Book Reviews, Novels, Ghostwriting, Training, SQL, Visio, Editing, Creative Writing, Customer Service, Time Management, Research, Leadership, Outlook, Call Centers, Social Media
Education
Penn State University 1995 — 2003
Bachelor of Arts (B.A.) '03, English Literature (British and Commonwealth)
Paid2Save August 2015 - Present
Xerox May 2015 - Present
TeleTech December 2014 - April 2015
Sitel Operating Corporation October 2014 - December 2014
Sitel Operating Corporation October 2014 - December 2014
Asurion July 2014 - October 2014
Alpine Access September 2012 - July 2014
The Hartford May 2006 - September 2007
Penn State University January 1996 - May 2003
Skills
Microsoft Office, Public Speaking, Windows, Microsoft Excel, Project Management, Software Documentation, Fiction Writing, Short Stories, Fiction, Telephone Skills, Non-fiction, Book Reviews, Novels, Ghostwriting, Training, SQL, Visio, Editing, Creative Writing, Customer Service, Time Management, Research, Leadership, Outlook, Call Centers, Social Media
Education
Penn State University 1995 — 2003
Bachelor of Arts (B.A.) '03, English Literature (British and Commonwealth)
Don Scroggins Don Scroggins's TeleTech Experience 2007 - 2009
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Teletech 2007 - 2009
Skills
Help Desk Support, Windows XP, Windows 7, Windows Server, Technical Support, Troubleshooting, Computer Hardware, Active Directory, Operating Systems, System Administration, Disaster Recovery, Call Center, XP, DHCP, Wireless Networking, Servers, Software Installation, Customer Service, Laptops
Education
Ozarks Technical Community College 2012 — 2013
Associate of Arts (A.A.), 3.71
Ozarks Technical Community College 2003 — 2005
Associate of Arts and Sciences (A.A.S.), Network Technology, 3.71
Teletech 2007 - 2009
Skills
Help Desk Support, Windows XP, Windows 7, Windows Server, Technical Support, Troubleshooting, Computer Hardware, Active Directory, Operating Systems, System Administration, Disaster Recovery, Call Center, XP, DHCP, Wireless Networking, Servers, Software Installation, Customer Service, Laptops
Education
Ozarks Technical Community College 2012 — 2013
Associate of Arts (A.A.), 3.71
Ozarks Technical Community College 2003 — 2005
Associate of Arts and Sciences (A.A.S.), Network Technology, 3.71
Guillermo Marquez Guillermo Marquez's TeleTech Experience June 2004 - January 2007
Job Interpreter Supervisor at CyraCom
Industry Translation and Localization
Experience
CyraCom April 2010 - Present
Citi February 2007 - October 2009
TeleTech June 2004 - January 2007
Skills
Spanish, Call Centers, Training, Account Management, Customer Service, Leadership, Language Services, Interpreting, Project Management, Social Media, Management, English, Quality Assurance, Customer Experience, Translation, Workforce Management, Vendor Management, CRM, Coaching, Team Leadership, Team Building, Employee Training, Call Center Development, Leadership Development, Time Management, Sales, Customer Satisfaction, Customer Retention, Payroll
Education
Pima Community College
Associate's degree, Business Administration and Management, General
Sunnyside High School
CyraCom April 2010 - Present
Citi February 2007 - October 2009
TeleTech June 2004 - January 2007
Skills
Spanish, Call Centers, Training, Account Management, Customer Service, Leadership, Language Services, Interpreting, Project Management, Social Media, Management, English, Quality Assurance, Customer Experience, Translation, Workforce Management, Vendor Management, CRM, Coaching, Team Leadership, Team Building, Employee Training, Call Center Development, Leadership Development, Time Management, Sales, Customer Satisfaction, Customer Retention, Payroll
Education
Pima Community College
Associate's degree, Business Administration and Management, General
Sunnyside High School
Arsine Massamba's TeleTech Experience December 2014 - Present
Job Technical Customer Support Chat / Voice Rep/ Helpdesk at TeleTech
Industry Aviation & Aerospace
Experience
TeleTech December 2014 - Present
TeleTech December 2014 - Present
Spirit AeroSystems January 2012 - May 2014
Human Resources Administration July 2010 - March 2011
Human Resources Administration July 2008 - July 2010
Human Resources Administration March 2007 - July 2008
Human Resources Administration May 2004 - September 2006
Skills
Project Management, Program Management, MS Project, Aerospace, Process Improvement, Integration, Requirements Analysis, Project Planning, Six Sigma, PMP, Visio, Lean Manufacturing
Education
Pitt Community College 2011 — 2015
Associate's Degree, Registered Nursing/Registered Nurse
Wildcat Corporation 2000 — 2000
High School, General Education Diploma
TeleTech December 2014 - Present
TeleTech December 2014 - Present
Spirit AeroSystems January 2012 - May 2014
Human Resources Administration July 2010 - March 2011
Human Resources Administration July 2008 - July 2010
Human Resources Administration March 2007 - July 2008
Human Resources Administration May 2004 - September 2006
Skills
Project Management, Program Management, MS Project, Aerospace, Process Improvement, Integration, Requirements Analysis, Project Planning, Six Sigma, PMP, Visio, Lean Manufacturing
Education
Pitt Community College 2011 — 2015
Associate's Degree, Registered Nursing/Registered Nurse
Wildcat Corporation 2000 — 2000
High School, General Education Diploma
Kari Redman Kari Redman's TeleTech Experience July 2009 - September 2009
Job Employed
Industry Consumer Services
Experience
Expedia, Inc. May 2014 - Present
Access Home Health October 2013 - January 2014
UnitedHealth Group September 2009 - October 2010
TeleTech July 2009 - September 2009
JPMorgan Chase May 2007 - March 2009
Skills
Customer Service, Data Analysis, Outlook, Microsoft Excel, Employee Benefits, Research, PowerPoint, Microsoft Word, Microsoft Office, Leadership, Access, Data Entry, Public Speaking, Financial Analysis, Time Management, Banking, Credit, Teamwork, Sales
Education
Ozarks Technical Community College 2011 — 2015
Marshfield High School 2001 — 2005
High School Diploma, General Education
Expedia, Inc. May 2014 - Present
Access Home Health October 2013 - January 2014
UnitedHealth Group September 2009 - October 2010
TeleTech July 2009 - September 2009
JPMorgan Chase May 2007 - March 2009
Skills
Customer Service, Data Analysis, Outlook, Microsoft Excel, Employee Benefits, Research, PowerPoint, Microsoft Word, Microsoft Office, Leadership, Access, Data Entry, Public Speaking, Financial Analysis, Time Management, Banking, Credit, Teamwork, Sales
Education
Ozarks Technical Community College 2011 — 2015
Marshfield High School 2001 — 2005
High School Diploma, General Education
John Henkelman III's TeleTech Experience June 2009 - July 2009
Job Analytical Development Associate Scientist at Biotest Pharmaceuticals Corporation
Industry Biotechnology
Experience
Biotest Pharmaceuticals Corporation January 2015 - Present
Tripleblaze.com March 2012 - Present
Town of Palm Beach Recreation May 2010 - Present
Biotest Pharmaceuticals Corporation June 2012 - December 2014
Palm Beach Atlantic University May 2010 - June 2011
Palm Beach Atlantic University May 2010 - June 2011
Palm Beach Atlantic University August 2010 - May 2011
TeleTech June 2009 - July 2009
Brevard County Parks and Recreation May 2008 - August 2008
Skills
Analytical Chemistry, Protein Chemistry, Monoclonal Antibodies, Antibodies, HPLC, Gas Chromatography, Chromatography, SDS-PAGE, Biopharmaceuticals, Electrophoresis, Quality Control, Lifesciences, Chemistry, Molecular Biology, Microbiology, Laboratory, Agarose Gel..., Biotechnology
Education
Palm Beach Atlantic University 2006 — 2011
Bachelors of Science, Major: Biology Minor: Chemistry
Biotest Pharmaceuticals Corporation January 2015 - Present
Tripleblaze.com March 2012 - Present
Town of Palm Beach Recreation May 2010 - Present
Biotest Pharmaceuticals Corporation June 2012 - December 2014
Palm Beach Atlantic University May 2010 - June 2011
Palm Beach Atlantic University May 2010 - June 2011
Palm Beach Atlantic University August 2010 - May 2011
TeleTech June 2009 - July 2009
Brevard County Parks and Recreation May 2008 - August 2008
Skills
Analytical Chemistry, Protein Chemistry, Monoclonal Antibodies, Antibodies, HPLC, Gas Chromatography, Chromatography, SDS-PAGE, Biopharmaceuticals, Electrophoresis, Quality Control, Lifesciences, Chemistry, Molecular Biology, Microbiology, Laboratory, Agarose Gel..., Biotechnology
Education
Palm Beach Atlantic University 2006 — 2011
Bachelors of Science, Major: Biology Minor: Chemistry
Star-Marie (Sierra) Goodwin Star-Marie (Sierra) Goodwin's TeleTech Experience 2001 - 2009
Job Initial Loss Intake Claims Associate at State Farm
Industry Outsourcing/Offshoring
Experience
State Farm November 2013 - Present
Safeway August 2012 - November 2013
TeleTech 2001 - 2009
Skills
Customer Satisfaction, Workforce Management, Communication, Service Delivery, Call Centers, Call Center Development, Customer Experience, Technical Support, Telephone Skills, Customer Service, Training, Management, Time Management, Payroll, Operations Management, Coaching, Data Entry, Performance Management, Documentation, Teamwork, Team Management
Education
Olympic College 2012 — 2013
ITT Certificate, Sociology and Anthropology, ITT
Bryman 1999 — 2000
Certificate of Completion, Medical Office Management/Administration
State Farm November 2013 - Present
Safeway August 2012 - November 2013
TeleTech 2001 - 2009
Skills
Customer Satisfaction, Workforce Management, Communication, Service Delivery, Call Centers, Call Center Development, Customer Experience, Technical Support, Telephone Skills, Customer Service, Training, Management, Time Management, Payroll, Operations Management, Coaching, Data Entry, Performance Management, Documentation, Teamwork, Team Management
Education
Olympic College 2012 — 2013
ITT Certificate, Sociology and Anthropology, ITT
Bryman 1999 — 2000
Certificate of Completion, Medical Office Management/Administration
Christopher Pickrel Christopher Pickrel's TeleTech Experience 2012 - 2013
Job Warehouse Associate/Customer Service at Ellis Battery
Industry Higher Education
Experience
Ellis Battery June 2013 - Present
TeleTech 2012 - 2013
Wehr Construction, llc April 2008 - March 2011
Aire-Master of America, Inc. March 2007 - March 2008
Olive Garden March 1999 - March 2001
Olive Garden April 1997 - March 1999
Skills
Higher Education, Public Speaking, Microsoft Office, PowerPoint, Research, Microsoft Word, Microsoft Excel, Editing, Social Media, Customer Service, Event Planning, Facebook, Access, Time Management, Data Entry, Outlook
Education
Ozarks Technical Community College 2011 — 2013
Associate's Degree of the Academic Arts, Academics, 3.9
Ellis Battery June 2013 - Present
TeleTech 2012 - 2013
Wehr Construction, llc April 2008 - March 2011
Aire-Master of America, Inc. March 2007 - March 2008
Olive Garden March 1999 - March 2001
Olive Garden April 1997 - March 1999
Skills
Higher Education, Public Speaking, Microsoft Office, PowerPoint, Research, Microsoft Word, Microsoft Excel, Editing, Social Media, Customer Service, Event Planning, Facebook, Access, Time Management, Data Entry, Outlook
Education
Ozarks Technical Community College 2011 — 2013
Associate's Degree of the Academic Arts, Academics, 3.9
Christina Engelhardt Christina Engelhardt's TeleTech Experience January 2009 - December 2009
Job Finance Major at University of Washington
Industry Financial Services
Experience
Domino's Pizza June 2013 - February 2015
Olympic College September 2010 - May 2013
Girl Scouts of Western Washington June 2011 - August 2012
TeleTech January 2009 - December 2009
Skills
Customer Service, Microsoft Excel, QuickBooks, Customer Satisfaction, Data Entry, Microsoft Word, PowerPoint, Microsoft Publisher, Multi Tasking, Multi-line Phone, Office Equipment, Open Office, 10 Key, Learning Quickly, Quick Thinker, Quick Study, Patience, Customer Oriented, Bookkeeping, Google Docs, Social Media, Windows, Microsoft Access, VBA, Visual Basic, Project Management, Public Speaking
Education
University of Washington 2013 — 2015
Bachelor of Arts (B.A.), Business Administration: Finance
Olympic College 2010 — 2012
Associate of Arts (A.A.), Business, 3.7 of 4.0
Domino's Pizza June 2013 - February 2015
Olympic College September 2010 - May 2013
Girl Scouts of Western Washington June 2011 - August 2012
TeleTech January 2009 - December 2009
Skills
Customer Service, Microsoft Excel, QuickBooks, Customer Satisfaction, Data Entry, Microsoft Word, PowerPoint, Microsoft Publisher, Multi Tasking, Multi-line Phone, Office Equipment, Open Office, 10 Key, Learning Quickly, Quick Thinker, Quick Study, Patience, Customer Oriented, Bookkeeping, Google Docs, Social Media, Windows, Microsoft Access, VBA, Visual Basic, Project Management, Public Speaking
Education
University of Washington 2013 — 2015
Bachelor of Arts (B.A.), Business Administration: Finance
Olympic College 2010 — 2012
Associate of Arts (A.A.), Business, 3.7 of 4.0
Kathryn Loya Kathryn Loya's TeleTech Experience August 2011 - January 2013
Job Associate HR Generalist at Spartech Corporation (now PolyOne Designed Structures and Solutions LLC)
Industry Plastics
Experience
Spartech Corporation (now PolyOne Designed Structures and Solutions LLC) September 2013 - Present
Spartech Corporation (now PolyOne Designed Structures and Solutions LLC) January 2013 - September 2013
TeleTech August 2011 - January 2013
Old General Store June 2010 - January 2012
County Market September 2008 - June 2010
Applebee’s Grill and Bar June 2007 - May 2008
Skills
Human Resources, Training, Employee Relations, Payroll, Onboarding, Benefits Administration, Labor Relations, Policy, Customer Service, Retail, Manufacturing, Databases, Background Checks, Customer Satisfaction
Education
Penn State University 2009 — 2013
Bachelor of Science (B.S.), Business Marketing and Management
Geibel Catholic High School 2005 — 2009
High School Diploma, College Preparation
Spartech Corporation (now PolyOne Designed Structures and Solutions LLC) September 2013 - Present
Spartech Corporation (now PolyOne Designed Structures and Solutions LLC) January 2013 - September 2013
TeleTech August 2011 - January 2013
Old General Store June 2010 - January 2012
County Market September 2008 - June 2010
Applebee’s Grill and Bar June 2007 - May 2008
Skills
Human Resources, Training, Employee Relations, Payroll, Onboarding, Benefits Administration, Labor Relations, Policy, Customer Service, Retail, Manufacturing, Databases, Background Checks, Customer Satisfaction
Education
Penn State University 2009 — 2013
Bachelor of Science (B.S.), Business Marketing and Management
Geibel Catholic High School 2005 — 2009
High School Diploma, College Preparation
Heather Kenney Heather Kenney's TeleTech Experience January 2007 - February 2009
Job Recent Sociology Graduate, Customer Service Professional
Industry Retail
Experience
Pacific Science Center May 2012 - January 2013
The Home Depot May 2009 - September 2010
TeleTech January 2007 - February 2009
Clarke Whitney, CPA, Inc. January 2004 - May 2006
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Data Entry, Social Media, Perfect Attendance, Proficient Typing Skills, Time Management, Qualitative Research, Employee Training, Remote Troubleshooting, Experience working with..., Highly detail oriented, Learning Quickly, Audio Transcription, Highly resourceful, Outstanding time..., Multi-line Phone, Report Compilation, Handle Confidential..., Exceed Sales Goals, Friendly Personality, Organized Multi-tasker, Appointment Scheduling, Client Issue Resolution
Education
University of Washington 2010 — 2012
Bachelor's Degree, Sociology
Olympic College 2008 — 2010
Associate's Degree
Bremerton High School 1999 — 2003
High School
Pacific Science Center May 2012 - January 2013
The Home Depot May 2009 - September 2010
TeleTech January 2007 - February 2009
Clarke Whitney, CPA, Inc. January 2004 - May 2006
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Data Entry, Social Media, Perfect Attendance, Proficient Typing Skills, Time Management, Qualitative Research, Employee Training, Remote Troubleshooting, Experience working with..., Highly detail oriented, Learning Quickly, Audio Transcription, Highly resourceful, Outstanding time..., Multi-line Phone, Report Compilation, Handle Confidential..., Exceed Sales Goals, Friendly Personality, Organized Multi-tasker, Appointment Scheduling, Client Issue Resolution
Education
University of Washington 2010 — 2012
Bachelor's Degree, Sociology
Olympic College 2008 — 2010
Associate's Degree
Bremerton High School 1999 — 2003
High School
Benjamin Bohannon Benjamin Bohannon's TeleTech Experience August 2014 - Present
Job Hospital & Health Care Professional
Industry Retail
Experience
TeleTech August 2014 - Present
UnitedHealth Group 2008 - 2014
JPMorgan Chase April 2004 - September 2008
Git n Go December 2002 - April 2004
Walmart June 2000 - December 2002
Skills
HIPAA, Customer Service, Sales, Healthcare Information..., Healthcare, Data Entry, Process Improvement, Healthcare Management, Hospitals, Time Management, Medical Terminology, Retail, Marketing, Inventory Management, Web Design
Education
Ozarks Technical Community College 2014 — 2016
Associate's Degree, Computer and Information Sciences, General
Conway High School 1993 — 1997
High School, c
TeleTech August 2014 - Present
UnitedHealth Group 2008 - 2014
JPMorgan Chase April 2004 - September 2008
Git n Go December 2002 - April 2004
Walmart June 2000 - December 2002
Skills
HIPAA, Customer Service, Sales, Healthcare Information..., Healthcare, Data Entry, Process Improvement, Healthcare Management, Hospitals, Time Management, Medical Terminology, Retail, Marketing, Inventory Management, Web Design
Education
Ozarks Technical Community College 2014 — 2016
Associate's Degree, Computer and Information Sciences, General
Conway High School 1993 — 1997
High School, c
Zachary Stansberry Zachary Stansberry's TeleTech Experience July 2008 - May 2009
Job Aspirations of working an administrative/managerial position within the Veterinary Medicine field.
Industry Veterinary
Experience
Cheat Lake Animal Hospital June 2012 - Present
NCWV Veterinary Emergency Clinic December 2010 - June 2012
TeleTech July 2008 - May 2009
Aegis Communications December 2007 - July 2008
BFS Foods April 2006 - February 2007
Skills
Microsoft Office, Data Entry, Management, Customer Service, Office Management, Soft Skills, Technical Skills, Highly personable, PowerPoint, Sales, Training, Communication, Customer Satisfaction, Team Management, Leadership
Education
Pierpont Community and Technical College 2009 — 2012
Associate of Science (A.S.), Office Management/Administration
Cheat Lake Animal Hospital June 2012 - Present
NCWV Veterinary Emergency Clinic December 2010 - June 2012
TeleTech July 2008 - May 2009
Aegis Communications December 2007 - July 2008
BFS Foods April 2006 - February 2007
Skills
Microsoft Office, Data Entry, Management, Customer Service, Office Management, Soft Skills, Technical Skills, Highly personable, PowerPoint, Sales, Training, Communication, Customer Satisfaction, Team Management, Leadership
Education
Pierpont Community and Technical College 2009 — 2012
Associate of Science (A.S.), Office Management/Administration
Erin Friend Erin Friend's TeleTech Experience October 2007 - Present
Job Manager, GWFM ID Administration at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech October 2007 - Present
USPS April 2004 - July 2007
Churchill Coffee Company January 2000 - January 2004
Skills
Workforce Planning, Customer Service, ID Administration, Communication, Team Leadership, Management, Team Management, Staff Development, Restaurants, Schedules, Payroll, Inventory Management, Account Management, Process Improvement, Call Centers, Reporting & Analysis, Real Time Monitoring, Time Off Request, KPI Reports, BPO, Workforce Management, Performance Management, Team Building, Leadership, Outsourcing, Avaya, Business Development, CRM, Call Center Development, Coaching, Contact Centers, Customer Experience, Customer Satisfaction, Employee Relations, Employee Training, Operations Management, Quality Assurance, Recruiting, Service Delivery, System Administration, Talent Acquisition, Teamwork, Technical Support, Troubleshooting, Vendor Management
Education
Ozarks Technical Community College 2000 — 2003
Business Administration and Management, General
TeleTech October 2007 - Present
USPS April 2004 - July 2007
Churchill Coffee Company January 2000 - January 2004
Skills
Workforce Planning, Customer Service, ID Administration, Communication, Team Leadership, Management, Team Management, Staff Development, Restaurants, Schedules, Payroll, Inventory Management, Account Management, Process Improvement, Call Centers, Reporting & Analysis, Real Time Monitoring, Time Off Request, KPI Reports, BPO, Workforce Management, Performance Management, Team Building, Leadership, Outsourcing, Avaya, Business Development, CRM, Call Center Development, Coaching, Contact Centers, Customer Experience, Customer Satisfaction, Employee Relations, Employee Training, Operations Management, Quality Assurance, Recruiting, Service Delivery, System Administration, Talent Acquisition, Teamwork, Technical Support, Troubleshooting, Vendor Management
Education
Ozarks Technical Community College 2000 — 2003
Business Administration and Management, General
Erin Hurd's TeleTech Experience May 2011 - May 2013
Job Contract Coordinator / 3D Printer Consumables at D3 Technologies
Industry Accounting
Experience
D3 TECHNOLOGIES - The Leader in Autodesk Manufacturing Solutions December 2014 - Present
DelaGet, LLC February 2014 - September 2014
Treadwell Enterprises May 2013 - February 2014
TeleTech May 2011 - May 2013
America's Incredible Pizza Company May 2009 - January 2011
Skills
Accounts Payable, Accounting, Account Reconciliation, General Ledger, Financial Reporting, Journal Entries, Auditing, Financial Accounting, Financial Statements, Bank Reconciliation, Internal Controls, Accounts Receivable, Payroll, Invoicing, Data Entry, Outlook, Customer Service, Time Management, QuickBooks, Accruals, Bookkeeping, Teamwork, Spreadsheets, Microsoft Excel, Microsoft Word, 10 Key
Education
Ozarks Technical Community College 2012 — 2013
D3 TECHNOLOGIES - The Leader in Autodesk Manufacturing Solutions December 2014 - Present
DelaGet, LLC February 2014 - September 2014
Treadwell Enterprises May 2013 - February 2014
TeleTech May 2011 - May 2013
America's Incredible Pizza Company May 2009 - January 2011
Skills
Accounts Payable, Accounting, Account Reconciliation, General Ledger, Financial Reporting, Journal Entries, Auditing, Financial Accounting, Financial Statements, Bank Reconciliation, Internal Controls, Accounts Receivable, Payroll, Invoicing, Data Entry, Outlook, Customer Service, Time Management, QuickBooks, Accruals, Bookkeeping, Teamwork, Spreadsheets, Microsoft Excel, Microsoft Word, 10 Key
Education
Ozarks Technical Community College 2012 — 2013
Shane Gaddy Shane Gaddy's TeleTech Experience July 2012 - July 2013
Job Sales Representative
Industry Retail
Experience
TFB Enterprises Inc (Sears Hometown Store) April 2015 - Present
DCCCA September 2014 - March 2015
Hardee's August 2014 - October 2014
Sears, Roebuck and Co. May 2014 - August 2014
APAC Customer Services February 2014 - June 2014
Aegis Communications July 2013 - January 2014
Teletech July 2012 - July 2013
T-Mobile March 2008 - December 2010
American Media Investments Inc February 2002 - March 2008
Skills
Cellular Communications, GSM, Customer Service, Mobile Devices, Customer Experience, Wireless, Telecommunications, Technical Support
Education
Ozark Christian College 1998 — 1999
N/A, Radio Broadcasting
Pittsburg High School 1994 — 1998
Diploma, General Studies
TFB Enterprises Inc (Sears Hometown Store) April 2015 - Present
DCCCA September 2014 - March 2015
Hardee's August 2014 - October 2014
Sears, Roebuck and Co. May 2014 - August 2014
APAC Customer Services February 2014 - June 2014
Aegis Communications July 2013 - January 2014
Teletech July 2012 - July 2013
T-Mobile March 2008 - December 2010
American Media Investments Inc February 2002 - March 2008
Skills
Cellular Communications, GSM, Customer Service, Mobile Devices, Customer Experience, Wireless, Telecommunications, Technical Support
Education
Ozark Christian College 1998 — 1999
N/A, Radio Broadcasting
Pittsburg High School 1994 — 1998
Diploma, General Studies
Alfie Ylag Alfie Ylag's TeleTech Experience December 2007 - February 2009
Job Front Desk Supervisor at Best Western Jamaica Inn
Industry Hospitality
Experience
Best Western Jamaica Inn September 2011 - Present
TELUS International Philippines February 2009 - March 2011
TeleTech December 2007 - February 2009
Global E Business Outsource Inc August 2007 - December 2007
Comfort Inn Jamaica, NY October 2006 - August 2007
TeleTech October 2005 - June 2006
DARJEN Corporation April 2003 - October 2005
Jollibee Foods Corporation October 1994 - March 2003
Skills
Training, Customer Satisfaction, Customer Service, Quality Assurance, Call Center, Process Improvement, Team Building, Employee Training, Call Centers, BPO, Team Management, Strategic Planning, Outsourcing, Leadership, Technical Support, Vendor Management, Team Leadership, Management, Performance Management, Sales, Operations Management
Education
Philippine School of Business Administration 1986 — 1992
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Best Western Jamaica Inn September 2011 - Present
TELUS International Philippines February 2009 - March 2011
TeleTech December 2007 - February 2009
Global E Business Outsource Inc August 2007 - December 2007
Comfort Inn Jamaica, NY October 2006 - August 2007
TeleTech October 2005 - June 2006
DARJEN Corporation April 2003 - October 2005
Jollibee Foods Corporation October 1994 - March 2003
Skills
Training, Customer Satisfaction, Customer Service, Quality Assurance, Call Center, Process Improvement, Team Building, Employee Training, Call Centers, BPO, Team Management, Strategic Planning, Outsourcing, Leadership, Technical Support, Vendor Management, Team Leadership, Management, Performance Management, Sales, Operations Management
Education
Philippine School of Business Administration 1986 — 1992
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
James McMillen's TeleTech Experience August 2013 - June 2014
Job Owner/Photographer of McMillen Photography, Student at Pierpont Community and Technical College/It Works Global
Industry Transportation/Trucking/Railroad
Experience
It Works Global May 2015 - Present
B&B Transportation July 2014 - Present
McMillen Photography January 2014 - Present
TeleTech August 2013 - June 2014
Bell's Wholesale Grocery October 2008 - September 2012
Universal Or June 1990 - 1991
The Walt Disney Company 1987 - 1987
Skills
Forklift Operator, Warehousing, Shipping, Transportation, Logistics, Dispatching, Distribution Center..., Warehouse Management, Logistics Management, Inventory Management, Inventory Control, Transportation..., Pallet Jack, 3PL, LTL, Customer Service, Social Networking, People Skills, Team Leadership, Leadership, Process Scheduler, Training, Inventory Accuracy
Education
Pierpont Community and Technical College 2012 — 2014
Associate Degree, Administration Management
Diesel Institute of America Grantsville,MD 1997 — 1997
Tractor Trailer
University High Morgantown,WV 1983 — 1986
GED, General Studies
It Works Global May 2015 - Present
B&B Transportation July 2014 - Present
McMillen Photography January 2014 - Present
TeleTech August 2013 - June 2014
Bell's Wholesale Grocery October 2008 - September 2012
Universal Or June 1990 - 1991
The Walt Disney Company 1987 - 1987
Skills
Forklift Operator, Warehousing, Shipping, Transportation, Logistics, Dispatching, Distribution Center..., Warehouse Management, Logistics Management, Inventory Management, Inventory Control, Transportation..., Pallet Jack, 3PL, LTL, Customer Service, Social Networking, People Skills, Team Leadership, Leadership, Process Scheduler, Training, Inventory Accuracy
Education
Pierpont Community and Technical College 2012 — 2014
Associate Degree, Administration Management
Diesel Institute of America Grantsville,MD 1997 — 1997
Tractor Trailer
University High Morgantown,WV 1983 — 1986
GED, General Studies
shannon butner shannon butner's TeleTech Experience January 2008 - January 2009
Job Looking for a career
Industry Medical Practice
Experience
n/a September 2012 - Present
TeleTech January 2008 - January 2009
Home January 2005 - January 2008
C & C January 2003 - January 2005
Skills
Business Development, Profiecient in Windows..., Business Administration
Education
Pinnacle Career Institute-North Kansas City 2012 — 2013
West Virginia Northern Community College 2004 — 2007
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
n/a September 2012 - Present
TeleTech January 2008 - January 2009
Home January 2005 - January 2008
C & C January 2003 - January 2005
Skills
Business Development, Profiecient in Windows..., Business Administration
Education
Pinnacle Career Institute-North Kansas City 2012 — 2013
West Virginia Northern Community College 2004 — 2007
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Maxine Szura Maxine Szura's TeleTech Experience July 2010 - August 2011
Job Certified Occupational Therapy Assistant/Lisenced (MO)
Industry Hospital & Health Care
Experience
Cox Health Systems August 2015 - Present
Ozarks Technical Community College January 2012 - Present
Ozarks Technical Community College August 2011 - July 2012
TeleTech July 2010 - August 2011
Kum & Go June 2004 - February 2007
Skills
Technical Training, Managerial Experience, Office Management, Customer Service, Public Speaking, Time Management, Research, PowerPoint, Leadership, Teamwork, Microsoft Office, Science, Team Building, Cpr Certified, Windows, Inventory Management, Call Centers, Critical Thinking, Supervisory Skills, Microsoft Word, Human Resources, Data Entry, Community Outreach, Teaching
Education
Ozarks Technical Community College 2013 — 2015
Associate of Science (A.S.), Occupational Therapist Assistant
Ozarks Technical Community College 2011 — 2013
AAS, Pre-Occupational Therapy
Cox Health Systems August 2015 - Present
Ozarks Technical Community College January 2012 - Present
Ozarks Technical Community College August 2011 - July 2012
TeleTech July 2010 - August 2011
Kum & Go June 2004 - February 2007
Skills
Technical Training, Managerial Experience, Office Management, Customer Service, Public Speaking, Time Management, Research, PowerPoint, Leadership, Teamwork, Microsoft Office, Science, Team Building, Cpr Certified, Windows, Inventory Management, Call Centers, Critical Thinking, Supervisory Skills, Microsoft Word, Human Resources, Data Entry, Community Outreach, Teaching
Education
Ozarks Technical Community College 2013 — 2015
Associate of Science (A.S.), Occupational Therapist Assistant
Ozarks Technical Community College 2011 — 2013
AAS, Pre-Occupational Therapy
Keith Wirch Keith Wirch's TeleTech Experience October 2011 - May 2012
Job Network Administrator at Compass Health
Industry Computer Networking
Experience
Compass Health November 2013 - Present
Self-Employed November 2008 - Present
MicroTech September 2012 - November 2013
COMTek May 2012 - September 2012
TeleTech October 2011 - May 2012
UPS August 2008 - January 2010
Skills
PHP, phpMyAdmin, MySQL, Linux server..., Technical Support, Windows 7, Windows Server, Active Directory, Computer Hardware, Windows, HTML, Linux, Call Center, Troubleshooting, JavaScript, Apache, CSS, Help Desk Support, Ubuntu, Security, Operating Systems, IIS, Networking, DHCP, System Administration, Network Administration
Education
Fox Valley Technical College 2008 — 2010
Associate, IT - Network Specialist
Ozark Christian College 2010 — 2010
Certificate, Bible Knowledge
Compass Health November 2013 - Present
Self-Employed November 2008 - Present
MicroTech September 2012 - November 2013
COMTek May 2012 - September 2012
TeleTech October 2011 - May 2012
UPS August 2008 - January 2010
Skills
PHP, phpMyAdmin, MySQL, Linux server..., Technical Support, Windows 7, Windows Server, Active Directory, Computer Hardware, Windows, HTML, Linux, Call Center, Troubleshooting, JavaScript, Apache, CSS, Help Desk Support, Ubuntu, Security, Operating Systems, IIS, Networking, DHCP, System Administration, Network Administration
Education
Fox Valley Technical College 2008 — 2010
Associate, IT - Network Specialist
Ozark Christian College 2010 — 2010
Certificate, Bible Knowledge
Melinda Ebron Davis Melinda Ebron Davis's TeleTech Experience October 2012 - March 2014
Job
Industry Leisure, Travel & Tourism
Experience
melindaworx.com March 2014 - Present
Gozan Corporation January 2012 - Present
TeleTech October 2012 - March 2014
ARC Call Performance Monitoring & Analysis December 2012 - October 2013
Alpine Access November 2010 - September 2011
Working Solutions January 2010 - September 2011
ACD Direct August 2010 - November 2010
H&R Block October 2008 - April 2009
Skills
Call Centers, Salesforce.com, Troubleshooting, Customer Satisfaction, Email Marketing, Customer Service, Sales, Data Entry, Social Media, Interviews, Quality Assurance, Microsoft Office, Technical Support, Advertising, Windows Server, Invoicing, Editing, Employee Benefits, Microsoft Exchange, VPN
Education
Pitt Community College 1982 — 1985
Associate of Arts and Sciences (A.A.S.), Accounting and Finance, 3.0
melindaworx.com March 2014 - Present
Gozan Corporation January 2012 - Present
TeleTech October 2012 - March 2014
ARC Call Performance Monitoring & Analysis December 2012 - October 2013
Alpine Access November 2010 - September 2011
Working Solutions January 2010 - September 2011
ACD Direct August 2010 - November 2010
H&R Block October 2008 - April 2009
Skills
Call Centers, Salesforce.com, Troubleshooting, Customer Satisfaction, Email Marketing, Customer Service, Sales, Data Entry, Social Media, Interviews, Quality Assurance, Microsoft Office, Technical Support, Advertising, Windows Server, Invoicing, Editing, Employee Benefits, Microsoft Exchange, VPN
Education
Pitt Community College 1982 — 1985
Associate of Arts and Sciences (A.A.S.), Accounting and Finance, 3.0
Cindy Moran Cindy Moran's TeleTech Experience January 1996 - January 1998
Job Empowering datadriven decisions to hire and develop top talent
Industry Professional Training & Coaching
Experience
Moran Consulting, LLC June 2014 - Present
Predictive Results October 2013 - Present
CCS Medical May 2011 - August 2013
Campo Family YMCA and Hatboro YMCA 2006 - 2011
ICTI 2002 - 2004
Capital One Financial January 1998 - January 2001
TeleTech January 1996 - January 1998
Best Products, Littman Jewelers January 1992 - January 1996
Skills
Training, Team Building, Leadership Development, Leadership, Process Improvement, Program Management, Strategic Planning, Strategy, Training Delivery, Project Management, Staff Development, Performance Management, Management, Needs Analysis, Sales, Employee Training, Succession Planning, Coaching, BodyPump, Quality Assurance, Strategic Leadership, Call Centers, Talent Management, Workshop Facilitation, Organizational..., The Leadership Challenge, Budgets, Sales Process, Employee Engagement, Recruiting, Organizational..., Instructional Design, Change Management, Employee Relations, Talent Acquisition, Career Development, Onboarding, Human Resources, Customer Service, Team Leadership, Public Speaking, Instructor-led Training, Customer Retention, Executive Coaching, Consulting, Training & Development, Nonprofits, Fundraising, Event Planning, Sales Leadership...
Education
Villanova University 1987 — 1991
BA, Philosophy/Business
Penn State University 1991 — 1992
Graduate work, Philosophy
Moran Consulting, LLC June 2014 - Present
Predictive Results October 2013 - Present
CCS Medical May 2011 - August 2013
Campo Family YMCA and Hatboro YMCA 2006 - 2011
ICTI 2002 - 2004
Capital One Financial January 1998 - January 2001
TeleTech January 1996 - January 1998
Best Products, Littman Jewelers January 1992 - January 1996
Skills
Training, Team Building, Leadership Development, Leadership, Process Improvement, Program Management, Strategic Planning, Strategy, Training Delivery, Project Management, Staff Development, Performance Management, Management, Needs Analysis, Sales, Employee Training, Succession Planning, Coaching, BodyPump, Quality Assurance, Strategic Leadership, Call Centers, Talent Management, Workshop Facilitation, Organizational..., The Leadership Challenge, Budgets, Sales Process, Employee Engagement, Recruiting, Organizational..., Instructional Design, Change Management, Employee Relations, Talent Acquisition, Career Development, Onboarding, Human Resources, Customer Service, Team Leadership, Public Speaking, Instructor-led Training, Customer Retention, Executive Coaching, Consulting, Training & Development, Nonprofits, Fundraising, Event Planning, Sales Leadership...
Education
Villanova University 1987 — 1991
BA, Philosophy/Business
Penn State University 1991 — 1992
Graduate work, Philosophy
Rhonda Stegner Rhonda Stegner's TeleTech Experience March 2002 - November 2007
Job Immunizations/Lab CMA at Peninsula Community Health Services
Industry
Experience
Peninsula Community Health Services November 2014 - Present
Olympic College July 2012 - September 2014
McDonald's Corporation January 2008 - November 2011
TeleTech March 2002 - November 2007
Skills
Filing, Cashiering, Phone Etiquette, Telephone Skills, Cash Handling Experience, Data Entry, Cash Register, Friendly Personality, Clerical Skills, Always Punctual, Team-oriented, Dependable Team Player, Food Preparation, Food Service, Money Management, Learning Quickly, Communication, Caring, Phlebotomy, Immunization, Microsoft Excel, Microsoft Office, PowerPoint, NextGen
Education
Olympic College 2012 — 2015
Associate's Degree, Certificate of Specialization - Medical Assisting
Peninsula Community Health Services November 2014 - Present
Olympic College July 2012 - September 2014
McDonald's Corporation January 2008 - November 2011
TeleTech March 2002 - November 2007
Skills
Filing, Cashiering, Phone Etiquette, Telephone Skills, Cash Handling Experience, Data Entry, Cash Register, Friendly Personality, Clerical Skills, Always Punctual, Team-oriented, Dependable Team Player, Food Preparation, Food Service, Money Management, Learning Quickly, Communication, Caring, Phlebotomy, Immunization, Microsoft Excel, Microsoft Office, PowerPoint, NextGen
Education
Olympic College 2012 — 2015
Associate's Degree, Certificate of Specialization - Medical Assisting
Travis Hancock Travis Hancock's TeleTech Experience 2010 - 2013
Job Customer HelpDesk Professional
Industry Consumer Electronics
Experience
Best Buy November 2014 - Present
San Diego County Credit Union July 2013 - November 2013
TeleTech 2010 - 2013
Sam's Club April 2010 - September 2010
Skills
Customer Service, Team Building, Technical Support, Account Management, Data Entry, Sales, Software Installation, Call Centers, Electronics, Customer Experience, Troubleshooting, Networking, Outlook, Windows, Direct Sales, Coaching, Computer Hardware, Sales Management, Customer Satisfaction, Retail, Team Leadership, Mobile Devices, Merchandising, Leadership, Marketing, Customer Retention
Education
Ozarks Technical Community College 2013 — 2013
System, Networking, and LAN/WAN Management
Best Buy November 2014 - Present
San Diego County Credit Union July 2013 - November 2013
TeleTech 2010 - 2013
Sam's Club April 2010 - September 2010
Skills
Customer Service, Team Building, Technical Support, Account Management, Data Entry, Sales, Software Installation, Call Centers, Electronics, Customer Experience, Troubleshooting, Networking, Outlook, Windows, Direct Sales, Coaching, Computer Hardware, Sales Management, Customer Satisfaction, Retail, Team Leadership, Mobile Devices, Merchandising, Leadership, Marketing, Customer Retention
Education
Ozarks Technical Community College 2013 — 2013
System, Networking, and LAN/WAN Management
Roy Stefferud Roy Stefferud's TeleTech Experience March 2003 - September 2004
Job Desktop Support Technician at Adecco Engineering & IT
Industry Information Technology and Services
Experience
Adecco Engineering & IT May 2013 - Present
SC Johnson May 2013 - Present
Apex Systems September 2011 - March 2013
Dell September 2011 - March 2013
Volt Technical Resources July 2007 - July 2009
Cencom 911 of Kitsap County April 2005 - May 2005
Teletech March 2003 - September 2004
Childrens' Hospital of Milwaukee WI November 2001 - July 2002
Snelling Personnel Services July 2001 - November 2001
Tenneco June 1998 - October 2000
Skills
Technical Support, Troubleshooting, Laptops, Networking, Hardware, Windows, A+ Certified, Software Installation, Windows 7, XP, Servers, Help Desk Support, Operating Systems, System Deployment, Windows Vista, Microsoft Office 2003, Computer Hardware, Windows XP, CompTIA A+, Microsoft Office 2007, Microsoft Office 2010, Remote User Support, Mobile Devices, Windows Server, CompTIA Server+, Microsoft Office
Education
Gateway Technical College Wisconsin 2014 — 2016
Associate's degree, IT Web Developer
Olympic College 2006 — 2007
Bryman College 2004 — 2005
Pharmacy Technician, Pharmacy Technician
Adecco Engineering & IT May 2013 - Present
SC Johnson May 2013 - Present
Apex Systems September 2011 - March 2013
Dell September 2011 - March 2013
Volt Technical Resources July 2007 - July 2009
Cencom 911 of Kitsap County April 2005 - May 2005
Teletech March 2003 - September 2004
Childrens' Hospital of Milwaukee WI November 2001 - July 2002
Snelling Personnel Services July 2001 - November 2001
Tenneco June 1998 - October 2000
Skills
Technical Support, Troubleshooting, Laptops, Networking, Hardware, Windows, A+ Certified, Software Installation, Windows 7, XP, Servers, Help Desk Support, Operating Systems, System Deployment, Windows Vista, Microsoft Office 2003, Computer Hardware, Windows XP, CompTIA A+, Microsoft Office 2007, Microsoft Office 2010, Remote User Support, Mobile Devices, Windows Server, CompTIA Server+, Microsoft Office
Education
Gateway Technical College Wisconsin 2014 — 2016
Associate's degree, IT Web Developer
Olympic College 2006 — 2007
Bryman College 2004 — 2005
Pharmacy Technician, Pharmacy Technician
Ashley Kesner's TeleTech Experience November 2009 - July 2010
Job I wont give up
Industry Hospital & Health Care
Experience
Life Enhancement Village of the Ozarks January 2015 - Present
unemployeed looking for August 2010 - July 2015
Wyndham Worldwide January 2012 - March 2013
TeleTech November 2009 - July 2010
Skills
Outstanding Customer..., Pharacy Technician, Pharmacy, Customer Service, Healthcare, Data Entry, Customer Satisfaction, Training, Managed Care, Telephone Skills, Time Management, Hospitals, Outlook, Management, Healthcare Management, Typing, CPR Certified, Marketing, Microsoft Word, Computer Proficiency, Medicare, Clinical Research, Medicaid, Phone Etiquette, Microsoft Excel, Pharmaceutical Industry, Nursing, Patient Education, Quality Assurance, Teaching, Coaching
Education
Ozarks Technical Community College 2014 — 2022
Health Information Technology, Registered Nursing/Registered Nurse
Franklin Technology Center 2010 — 2011
Certified Technician, Pharmacy Technician
Nixa High School 2001 — 2005
General Studies
Life Enhancement Village of the Ozarks January 2015 - Present
unemployeed looking for August 2010 - July 2015
Wyndham Worldwide January 2012 - March 2013
TeleTech November 2009 - July 2010
Skills
Outstanding Customer..., Pharacy Technician, Pharmacy, Customer Service, Healthcare, Data Entry, Customer Satisfaction, Training, Managed Care, Telephone Skills, Time Management, Hospitals, Outlook, Management, Healthcare Management, Typing, CPR Certified, Marketing, Microsoft Word, Computer Proficiency, Medicare, Clinical Research, Medicaid, Phone Etiquette, Microsoft Excel, Pharmaceutical Industry, Nursing, Patient Education, Quality Assurance, Teaching, Coaching
Education
Ozarks Technical Community College 2014 — 2022
Health Information Technology, Registered Nursing/Registered Nurse
Franklin Technology Center 2010 — 2011
Certified Technician, Pharmacy Technician
Nixa High School 2001 — 2005
General Studies
Tracie Sawyer Tracie Sawyer's TeleTech Experience April 2005 - September 2005
Job Hostess at Bremerton Bar
Industry Restaurants
Experience
Bar and Grill April 2011 - Present
Whistle Workwear October 2009 - March 2011
SHARI'S RESTAURANT February 2008 - February 2009
PARATRANSIT September 2007 - January 2008
Olympic College June 2006 - September 2006
Olympic College April 2006 - June 2006
TeleTech April 2005 - September 2005
Education
Olympic College 2009 — 2011
Business Management, *Marketing & Sales *International Business *Business Math *HR Reviews *Entrepreneur-Finan Analy
Olympic High School
Bar and Grill April 2011 - Present
Whistle Workwear October 2009 - March 2011
SHARI'S RESTAURANT February 2008 - February 2009
PARATRANSIT September 2007 - January 2008
Olympic College June 2006 - September 2006
Olympic College April 2006 - June 2006
TeleTech April 2005 - September 2005
Education
Olympic College 2009 — 2011
Business Management, *Marketing & Sales *International Business *Business Math *HR Reviews *Entrepreneur-Finan Analy
Olympic High School
Jeeva Ratnathicam Jeeva Ratnathicam's TeleTech Experience April 2013 - Present
Job Vice President of Finance
Industry Management Consulting
Experience
TeleTech April 2013 - Present
Global Technology Resources 2007 - August 2012
RJ Support Services 2002 - 2007
Fetch Technologies 2000 - 2004
Aramark 1997 - 2000
ARAMARK 1993 - 1997
Skills
Project Planning, Product Development, Financial Modeling, SaaS, Process Improvement, Business Analysis, Business Strategy, Budgets, Strategic Planning, Business Development, Professional Services, Financial Analysis, Forecasting, Contract Negotiation, Team Building, Management, Project Management, Accounting, Sales, Program Management, Leadership, Mergers & Acquisitions, Financial Reporting, Start-ups, Finance, Management Consulting, Operations Management, Strategy
Education
Pepperdine University 1989 — 1993
BS, Accounting
TeleTech April 2013 - Present
Global Technology Resources 2007 - August 2012
RJ Support Services 2002 - 2007
Fetch Technologies 2000 - 2004
Aramark 1997 - 2000
ARAMARK 1993 - 1997
Skills
Project Planning, Product Development, Financial Modeling, SaaS, Process Improvement, Business Analysis, Business Strategy, Budgets, Strategic Planning, Business Development, Professional Services, Financial Analysis, Forecasting, Contract Negotiation, Team Building, Management, Project Management, Accounting, Sales, Program Management, Leadership, Mergers & Acquisitions, Financial Reporting, Start-ups, Finance, Management Consulting, Operations Management, Strategy
Education
Pepperdine University 1989 — 1993
BS, Accounting
Tom Loveday Tom Loveday's TeleTech Experience February 2011 - May 2011
Job Compliance Director at Charles Schwab Bank
Industry Financial Services
Experience
Charles Schwab May 2011 - Present
TeleTech February 2011 - May 2011
United Western Bank November 2008 - February 2011
Aurora Loan Services a Lehman Brothers Company February 2003 - November 2008
Westerra Credit Union May 1996 - February 2003
Vectra Bank Colorado March 1993 - May 1996
ITT Financial Services June 1990 - March 1993
Education
Pennsylvania State University- University Park campus 1985 — 1989
Charles Schwab May 2011 - Present
TeleTech February 2011 - May 2011
United Western Bank November 2008 - February 2011
Aurora Loan Services a Lehman Brothers Company February 2003 - November 2008
Westerra Credit Union May 1996 - February 2003
Vectra Bank Colorado March 1993 - May 1996
ITT Financial Services June 1990 - March 1993
Education
Pennsylvania State University- University Park campus 1985 — 1989
Chandra Tresaugue Chandra Tresaugue's TeleTech Experience April 2002 - August 2004
Job Mary Kay Independent Beauty Consultant
Industry Cosmetics
Experience
Mary Kay Inc. September 2011 - Present
Kitsap Transit March 2011 - Present
Puget Sound Naval Shipyard August 2004 - Present
Puget Sound Naval Shipyard August 2004 - Present
Nextel/Teletech Inc June 2002 - August 2004
TeleTech April 2002 - August 2004
Dimension 4 Graphics November 2001 - February 2002
KEYG-FM Radio September 1997 - April 1999
Poulsbo RV, Inc December 1996 - May 1997
Skills
typing, 10-key, Event Planning, Customer Service, 10 Key
Education
Olympic College 1993 — 1995
A.A.S., Humanities
Olympic Community College
Associate, Arts & Sciences
Bremerton HS
High School Diploma
Pacific Lutheran University
No Degree, None
Mary Kay Inc. September 2011 - Present
Kitsap Transit March 2011 - Present
Puget Sound Naval Shipyard August 2004 - Present
Puget Sound Naval Shipyard August 2004 - Present
Nextel/Teletech Inc June 2002 - August 2004
TeleTech April 2002 - August 2004
Dimension 4 Graphics November 2001 - February 2002
KEYG-FM Radio September 1997 - April 1999
Poulsbo RV, Inc December 1996 - May 1997
Skills
typing, 10-key, Event Planning, Customer Service, 10 Key
Education
Olympic College 1993 — 1995
A.A.S., Humanities
Olympic Community College
Associate, Arts & Sciences
Bremerton HS
High School Diploma
Pacific Lutheran University
No Degree, None
Suzanne Burgess Suzanne Burgess's TeleTech Experience February 2013 - August 2014
Job Experienced Customer Service Representative, Supervisor, Banking Support, Property Management.
Industry Real Estate
Experience
Forest City Enterprises November 2014 - Present
TeleTech February 2013 - August 2014
Skills
Problem Solving, Time Management, Critical Thinking, Research, Customer Service, Customer Satisfaction, Team Leadership, Leadership, Team Building, Training, Call Centers, Coaching, Management, Team Management, Performance Management, Microsoft Word
Education
Ozarks Technical Community College 2013 — 2015
Associate's Degree, Business, Management, Marketing, and Related Support Services, 3.5 GPA
Forest City Enterprises November 2014 - Present
TeleTech February 2013 - August 2014
Skills
Problem Solving, Time Management, Critical Thinking, Research, Customer Service, Customer Satisfaction, Team Leadership, Leadership, Team Building, Training, Call Centers, Coaching, Management, Team Management, Performance Management, Microsoft Word
Education
Ozarks Technical Community College 2013 — 2015
Associate's Degree, Business, Management, Marketing, and Related Support Services, 3.5 GPA
Jessica Kluth Jessica Kluth's TeleTech Experience November 2007 - March 2009
Job Military Professional
Industry Military
Experience
BCT LLC October 2014 - Present
U.S. Army October 2009 - August 2014
Better Opportunities for Single Soldiers (BOSS) February 2013 - March 2013
Family Readiness Group 2013 - 2013
Better Opportunities for Single Soldiers (BOSS) 2011 - 2013
Armed Forces Crossroads 2010 - 2010
TeleTech November 2007 - March 2009
Skills
Analysts, Customer Service, Customer Experience, Customer Service..., Leadership, Analysis, Employee Training, Time Management, Government, Human Resources, Military, Newsletters, Intelligence, Accountability, Intelligence Analysis, National Security, Data Analysis
Education
Regent University 2012 — 2016
B.A, Government with Pre-Law, 3.73
Olympic College 2005 — 2007
A.A.S, General Studies, 3.18
BCT LLC October 2014 - Present
U.S. Army October 2009 - August 2014
Better Opportunities for Single Soldiers (BOSS) February 2013 - March 2013
Family Readiness Group 2013 - 2013
Better Opportunities for Single Soldiers (BOSS) 2011 - 2013
Armed Forces Crossroads 2010 - 2010
TeleTech November 2007 - March 2009
Skills
Analysts, Customer Service, Customer Experience, Customer Service..., Leadership, Analysis, Employee Training, Time Management, Government, Human Resources, Military, Newsletters, Intelligence, Accountability, Intelligence Analysis, National Security, Data Analysis
Education
Regent University 2012 — 2016
B.A, Government with Pre-Law, 3.73
Olympic College 2005 — 2007
A.A.S, General Studies, 3.18
Shawn Nicola Shawn Nicola's TeleTech Experience March 2012 - July 2012
Job Gas Attendant/Cashier at Shell
Industry Information Technology and Services
Experience
Shell August 2012 - Present
Walmart October 2012 - January 2013
TeleTech March 2012 - July 2012
Skills
SQL, MySQL, Windows, Linux, CSS, Microsoft SQL Server, Microsoft Office
Education
Pittsburgh Technical Institute 2013 — 2015
Associate's degree, Information Technology
Albert Gallatin Senior High School 2006 — 2010
High School Diploma, 3.5
Shell August 2012 - Present
Walmart October 2012 - January 2013
TeleTech March 2012 - July 2012
Skills
SQL, MySQL, Windows, Linux, CSS, Microsoft SQL Server, Microsoft Office
Education
Pittsburgh Technical Institute 2013 — 2015
Associate's degree, Information Technology
Albert Gallatin Senior High School 2006 — 2010
High School Diploma, 3.5
Anabel Ball Anabel Ball's TeleTech Experience June 2011 - September 2011
Job Experienced Customer, Client Service and Technical Support
Industry Information Services
Experience
Baptist Health Care May 2012 - September 2013
TeleTech June 2011 - September 2011
Clearwire May 2010 - June 2011
Skills
Workforce Management, Windows Server, BPO, Service Delivery, Process Improvement, Contact Centers, Outsourcing, Technical Support, Vendor Management, ITIL, Computer Hardware, Troubleshooting, Call Center, Customer Service, LIS, EMR, Lotus Notes, Microsoft Excel, Microsoft Word, Microsoft Office, Client Service Oriented, Fax Server, PaintShop Pro, Photoshop, Digital Photography, Hospital Information...
Education
Pensacola State College 2011 — 2015
Baptist Health Care May 2012 - September 2013
TeleTech June 2011 - September 2011
Clearwire May 2010 - June 2011
Skills
Workforce Management, Windows Server, BPO, Service Delivery, Process Improvement, Contact Centers, Outsourcing, Technical Support, Vendor Management, ITIL, Computer Hardware, Troubleshooting, Call Center, Customer Service, LIS, EMR, Lotus Notes, Microsoft Excel, Microsoft Word, Microsoft Office, Client Service Oriented, Fax Server, PaintShop Pro, Photoshop, Digital Photography, Hospital Information...
Education
Pensacola State College 2011 — 2015
Joe Fox Joe Fox's TeleTech Experience 2000 - 2001
Job VP HR & Employment, Law at Celanese Corporation
Industry Chemicals
Experience
Celanese Corporation August 2005 - Present
Jackson Lewis, Attorneys At Law 2004 - 2005
Graphic Packaging International 2002 - 2004
TeleTech 2000 - 2001
US West 1997 - 2000
Continental Airlines 1995 - 1999
ARCO 1990 - 1994
Frito Lay 1986 - 1990
Pepsico/Frito Lay 1984 - 1990
Exxon (formerly Exxon Office Systems Company) 1980 - 1984
Skills
FMLA, FLSA, Americans with..., Sarbanes-Oxley Act, ADEA, Civil Rights Law, Employee Relations, Personnel Management, Manufacturing, EEOC, Executive Search, Deferred Compensation, Labor Relations, Performance Management, Succession Planning, Human Resources, Organizational..., Union Avoidance, Employment Law, Strategy, Leadership Development, Mergers & Acquisitions, Collective Bargaining, Talent Management, Workforce Planning, Employee Engagement, Talent Acquisition, Executive Pay, Restructuring, Organizational Design, HR Transformation, Onboarding, Organizational..., HRIS, HR Policies, Compensation & Benefit, Grievances, SPHR, Employee Benefits, Benefits Administration
Education
Widener University School of Law 1978 — 1984
J.D., Law.Concentration in Labor & Employment Law
Pepperdine University, The George L. Graziadio School of Business and Management 1976 — 1978
M.A., Human Resource Management
United States Military Academy at West Point 1970 — 1974
B.S., International Relations & Electrical Engineering
Celanese Corporation August 2005 - Present
Jackson Lewis, Attorneys At Law 2004 - 2005
Graphic Packaging International 2002 - 2004
TeleTech 2000 - 2001
US West 1997 - 2000
Continental Airlines 1995 - 1999
ARCO 1990 - 1994
Frito Lay 1986 - 1990
Pepsico/Frito Lay 1984 - 1990
Exxon (formerly Exxon Office Systems Company) 1980 - 1984
Skills
FMLA, FLSA, Americans with..., Sarbanes-Oxley Act, ADEA, Civil Rights Law, Employee Relations, Personnel Management, Manufacturing, EEOC, Executive Search, Deferred Compensation, Labor Relations, Performance Management, Succession Planning, Human Resources, Organizational..., Union Avoidance, Employment Law, Strategy, Leadership Development, Mergers & Acquisitions, Collective Bargaining, Talent Management, Workforce Planning, Employee Engagement, Talent Acquisition, Executive Pay, Restructuring, Organizational Design, HR Transformation, Onboarding, Organizational..., HRIS, HR Policies, Compensation & Benefit, Grievances, SPHR, Employee Benefits, Benefits Administration
Education
Widener University School of Law 1978 — 1984
J.D., Law.Concentration in Labor & Employment Law
Pepperdine University, The George L. Graziadio School of Business and Management 1976 — 1978
M.A., Human Resource Management
United States Military Academy at West Point 1970 — 1974
B.S., International Relations & Electrical Engineering
Zack Ayers's TeleTech Experience February 2015 - Present
Job Business Analyst at Teletech
Industry Consumer Electronics
Experience
TeleTech February 2015 - Present
TeleTech August 2013 - February 2015
Apple October 2009 - August 2013
The Breakers May 2006 - May 2008
Skills
Mentoring, Customer Service, Customer Satisfaction, Customer Experience, Customer Oriented, Multi Tasking, Composure, Driven By Results, Technical Support, Troubleshooting, iOS, Retail Sales Experience, iPhone Support, Computer Repair, Computer Hardware, iWork, iLife, Mac OS, Technical Training, Driving Results, Aperture, iPhone, iPhoto, Apple Aperture, Mac OS X Server, Retail Sales, OS X
Education
Palm Beach Atlantic University 2006 — 2010
TeleTech February 2015 - Present
TeleTech August 2013 - February 2015
Apple October 2009 - August 2013
The Breakers May 2006 - May 2008
Skills
Mentoring, Customer Service, Customer Satisfaction, Customer Experience, Customer Oriented, Multi Tasking, Composure, Driven By Results, Technical Support, Troubleshooting, iOS, Retail Sales Experience, iPhone Support, Computer Repair, Computer Hardware, iWork, iLife, Mac OS, Technical Training, Driving Results, Aperture, iPhone, iPhoto, Apple Aperture, Mac OS X Server, Retail Sales, OS X
Education
Palm Beach Atlantic University 2006 — 2010
Syddall Jackie Syddall Jackie's TeleTech Experience September 2014 - Present
Job Computing Sales Specialist at Teletech
Industry Information Technology and Services
Experience
TeleTech September 2014 - Present
TeleTech June 2012 - Present
Skills
Windows 7, Troubleshooting, Technical Support, Wireless Networking, Laptops, Help Desk Support, Windows, Microsoft Word, Networking, Customer Service, Leadership, Computer Hardware, Windows Server
Education
Ozarks Technical Community College 2010 — 2013
Associate of Arts and Sciences (AAS), Computer Systems Networking
CEI 2000 — 2003
Certificate, Network and System Administration/Administrator
TeleTech September 2014 - Present
TeleTech June 2012 - Present
Skills
Windows 7, Troubleshooting, Technical Support, Wireless Networking, Laptops, Help Desk Support, Windows, Microsoft Word, Networking, Customer Service, Leadership, Computer Hardware, Windows Server
Education
Ozarks Technical Community College 2010 — 2013
Associate of Arts and Sciences (AAS), Computer Systems Networking
CEI 2000 — 2003
Certificate, Network and System Administration/Administrator
Cavin DeJordy Cavin DeJordy's TeleTech Experience July 2010 - November 2010
Job Student (Business Entrepreneurship) at the University of CIncinnati
Industry Logistics and Supply Chain
Experience
Johnny's Percussion and Brass 2014 - 2014
Collectors Arms Trading Company January 2011 - July 2012
TeleTech July 2010 - November 2010
Hilton Worldwide May 2010 - July 2010
US Navy 2004 - 2008
Skills
Microsoft Technologies, Cross-functional..., Troubleshooting, Research, Presentation Development, Direct Sales, Social Skills, Exceptional Listener, Data Analysis, Idea Generation, Economic Modeling, Debate, Computer Repair, DJ, Writing, Live Sound, Sound Mixing, Motivational Speaking, Social Media Education, Event Planning, Event Management, Leadership, Health Education, Personal Finance, Personal Development, Singing, Performance Art, Microsoft Office, Customer Satisfaction, System Design, Technical Writing, Communication, Financial Analysis
Education
Uinversity of Cincinnati 2012 — 2014
Bachelor of Business Administration (BBA), Entrepreneurship/Entrepreneurial Studies, 3.7 GPA
Pima Community College 2009 — 2010
Bachelor of Business Administration (BBA), General Studies, 3.4
Johnny's Percussion and Brass 2014 - 2014
Collectors Arms Trading Company January 2011 - July 2012
TeleTech July 2010 - November 2010
Hilton Worldwide May 2010 - July 2010
US Navy 2004 - 2008
Skills
Microsoft Technologies, Cross-functional..., Troubleshooting, Research, Presentation Development, Direct Sales, Social Skills, Exceptional Listener, Data Analysis, Idea Generation, Economic Modeling, Debate, Computer Repair, DJ, Writing, Live Sound, Sound Mixing, Motivational Speaking, Social Media Education, Event Planning, Event Management, Leadership, Health Education, Personal Finance, Personal Development, Singing, Performance Art, Microsoft Office, Customer Satisfaction, System Design, Technical Writing, Communication, Financial Analysis
Education
Uinversity of Cincinnati 2012 — 2014
Bachelor of Business Administration (BBA), Entrepreneurship/Entrepreneurial Studies, 3.7 GPA
Pima Community College 2009 — 2010
Bachelor of Business Administration (BBA), General Studies, 3.4
Katheryn Stubbs Katheryn Stubbs's TeleTech Experience April 2011 - June 2011
Job Fast learner, Hard worker
Industry Food & Beverages
Experience
Kalaloch Lodge August 2011 - December 2011
TeleTech April 2011 - June 2011
Curley's Resort June 2010 - October 2010
By the Bay Cafe June 2009 - October 2009
Garys Pay and Save August 2008 - September 2008
Skills
Customer Service, PowerPoint, Cash Handling, Telephone Skills, Word, Scheduling, Hospitality
Education
Olympic College 2010 — 2010
General
Clallam Bay High School 1995 — 2010
Diploma
Clallam Bay School
Kalaloch Lodge August 2011 - December 2011
TeleTech April 2011 - June 2011
Curley's Resort June 2010 - October 2010
By the Bay Cafe June 2009 - October 2009
Garys Pay and Save August 2008 - September 2008
Skills
Customer Service, PowerPoint, Cash Handling, Telephone Skills, Word, Scheduling, Hospitality
Education
Olympic College 2010 — 2010
General
Clallam Bay High School 1995 — 2010
Diploma
Clallam Bay School
James (Jim) E. Blair James (Jim) E. Blair's TeleTech Experience January 2003 - February 2006
Job
Industry Consumer Services
Experience
Integrated Risk Management Solutions, LLC June 2001 - Present
Integrated Risk Management Solutions, LLC February 2001 - Present
TeleTech January 2003 - February 2006
Stellar Vision 2005 - 2006
AT&T Broadband 2000 - 2002
MEDIA ONE GROUP, Inc. 1998 - 2000
U S WEST 1970 - 1998
Skills
Risk Management, Program Management, Leadership, Management, Governance, Coaching, Enterprise Software, Insurance, Financial Risk, Competitive Analysis, Consulting, Enterprise Risk..., Customer Service, Government, Executive Coaching, Strategic Planning, Fundraising, Nonprofits, Team Building, Public Speaking
Education
Oregon Institute of Technology 1966 — 1970
BSEE
Integrated Risk Management Solutions, LLC June 2001 - Present
Integrated Risk Management Solutions, LLC February 2001 - Present
TeleTech January 2003 - February 2006
Stellar Vision 2005 - 2006
AT&T Broadband 2000 - 2002
MEDIA ONE GROUP, Inc. 1998 - 2000
U S WEST 1970 - 1998
Skills
Risk Management, Program Management, Leadership, Management, Governance, Coaching, Enterprise Software, Insurance, Financial Risk, Competitive Analysis, Consulting, Enterprise Risk..., Customer Service, Government, Executive Coaching, Strategic Planning, Fundraising, Nonprofits, Team Building, Public Speaking
Education
Oregon Institute of Technology 1966 — 1970
BSEE
Elena Andrade Elena Andrade's TeleTech Experience June 2002 - September 2004
Job HR/Recruitment Coordinator at Live Nation
Industry Internet
Experience
Live Nation Entertainment October 2011 - Present
eHarmony.com March 2010 - May 2011
eHarmony.com September 2004 - March 2010
TeleTech June 2002 - September 2004
Skills
PowerPoint, Word, Excel, Outlook, Applicant Tracking..., Background Checks, Administration, Customer Service, Event Planning, Spanish, ADP, Microsoft Office, Call Center, Problem Solving, Microsoft Excel, Microsoft Word, ADP Payroll, Analysis, Call Centers, Customer Satisfaction, Human Resources, Interviews, Leadership, Onboarding, Payroll, Talent Acquisition, Team Building, Recruiting
Education
Pasadena City College 2000 — 2004
Psychology
Live Nation Entertainment October 2011 - Present
eHarmony.com March 2010 - May 2011
eHarmony.com September 2004 - March 2010
TeleTech June 2002 - September 2004
Skills
PowerPoint, Word, Excel, Outlook, Applicant Tracking..., Background Checks, Administration, Customer Service, Event Planning, Spanish, ADP, Microsoft Office, Call Center, Problem Solving, Microsoft Excel, Microsoft Word, ADP Payroll, Analysis, Call Centers, Customer Satisfaction, Human Resources, Interviews, Leadership, Onboarding, Payroll, Talent Acquisition, Team Building, Recruiting
Education
Pasadena City College 2000 — 2004
Psychology
Antoinette Rothey Antoinette Rothey's TeleTech Experience June 2000 - September 2002
Job Director, Provider Audit Corporate Financial Investigations Department at Independence Blue Cross
Industry Insurance
Experience
Independence Blue Cross February 2014 - Present
Blue Cross Blue Shield of Delaware July 2009 - February 2014
XLHealth January 2008 - July 2010
HealthMarkets September 2002 - December 2007
TeleTech June 2000 - September 2002
Skills
Contract Management, Process Improvement, Insurance, Call Center, Healthcare, Vendor Management, Operations Management, Strategic Planning, Customer Service, Project Management, Team Building, Access, Training, Call Centers, Data Analysis, Leadership, Business Analysis, Software Documentation, Customer Satisfaction, Analysis, Business Process..., Management
Education
Point Park University 1994 — 1998
BS, Legal Studies
Bishop Canevin High School 1979 — 1983
Independence Blue Cross February 2014 - Present
Blue Cross Blue Shield of Delaware July 2009 - February 2014
XLHealth January 2008 - July 2010
HealthMarkets September 2002 - December 2007
TeleTech June 2000 - September 2002
Skills
Contract Management, Process Improvement, Insurance, Call Center, Healthcare, Vendor Management, Operations Management, Strategic Planning, Customer Service, Project Management, Team Building, Access, Training, Call Centers, Data Analysis, Leadership, Business Analysis, Software Documentation, Customer Satisfaction, Analysis, Business Process..., Management
Education
Point Park University 1994 — 1998
BS, Legal Studies
Bishop Canevin High School 1979 — 1983
Kurt Peterson Kurt Peterson's TeleTech Experience September 2013 - August 2014
Job Quality Assurance
Industry Outsourcing/Offshoring
Experience
TeleTech September 2013 - August 2014
Townsquare Media January 2012 - September 2013
Entercom June 2011 - January 2012
Radio Colorado Network August 2007 - May 2011
Radio Colorado Network/Rocky Mountain Radio August 2007 - February 2009
AFFINA; Peoria, IL July 2005 - August 2007
WVMG 100.7 FM/ WBBE 97.9; Bloomington, IL April 2005 - June 2005
Matrix Media, Inc./EBN Radio Network; Chicago, IL March 2003 - January 2005
WNTD 950 AM; Chicago, IL 2004 - 2004
CNET KNEW-AM 910/ Cnet Radio September 2002 - February 2003
Skills
Radio, Promotions, Production, Advertising, Broadcast, Radio Broadcasting, Radio Advertising, Digital Media, Copywriting, Online Advertising, Radio Producing, Editing, Journalism, Cold Calling, Call Centers, Technical Support, Telemarketing, Sales, Creative Writing, Voice Over, Marketing, Sound, Entertainment, Radio Host, Commercials
Education
University of Northern Colorado 1990 — 1993
B.A., Journalism
Pikes Peak Community College 1988 — 1990
A.A.S., Broadcasting
Wasson H.S. 1985 — 1988
TeleTech September 2013 - August 2014
Townsquare Media January 2012 - September 2013
Entercom June 2011 - January 2012
Radio Colorado Network August 2007 - May 2011
Radio Colorado Network/Rocky Mountain Radio August 2007 - February 2009
AFFINA; Peoria, IL July 2005 - August 2007
WVMG 100.7 FM/ WBBE 97.9; Bloomington, IL April 2005 - June 2005
Matrix Media, Inc./EBN Radio Network; Chicago, IL March 2003 - January 2005
WNTD 950 AM; Chicago, IL 2004 - 2004
CNET KNEW-AM 910/ Cnet Radio September 2002 - February 2003
Skills
Radio, Promotions, Production, Advertising, Broadcast, Radio Broadcasting, Radio Advertising, Digital Media, Copywriting, Online Advertising, Radio Producing, Editing, Journalism, Cold Calling, Call Centers, Technical Support, Telemarketing, Sales, Creative Writing, Voice Over, Marketing, Sound, Entertainment, Radio Host, Commercials
Education
University of Northern Colorado 1990 — 1993
B.A., Journalism
Pikes Peak Community College 1988 — 1990
A.A.S., Broadcasting
Wasson H.S. 1985 — 1988
christopher almy christopher almy's TeleTech Experience September 2009 - February 2013
Job RST at Support.com
Industry Outsourcing/Offshoring
Experience
Support.com October 2014 - Present
TeleTech September 2009 - February 2013
TeleTech 2009 - 2013
Skills
Customer Service, HP, Call Centers, Outsourcing, Service Delivery, BPO, Vendor Management, Team Management, Management, Technical Support
Education
Ozarks Technical Community College 2013 — 2014
AACIS, Computer Systems Networking and Telecommunications
Fair Grove 1994 — 1997
GED
Support.com October 2014 - Present
TeleTech September 2009 - February 2013
TeleTech 2009 - 2013
Skills
Customer Service, HP, Call Centers, Outsourcing, Service Delivery, BPO, Vendor Management, Team Management, Management, Technical Support
Education
Ozarks Technical Community College 2013 — 2014
AACIS, Computer Systems Networking and Telecommunications
Fair Grove 1994 — 1997
GED
Brandon Hogan Brandon Hogan's TeleTech Experience October 2007 - April 2009
Job PC Support Intern at O'Reilly Auto Parts
Industry Higher Education
Experience
O'Reilly Auto Parts April 2015 - Present
Ozarks Technical Community College July 2014 - October 2014
Ozarks Technical Community College November 2013 - July 2014
Ozarks Technical Community College February 2012 - November 2013
Teletech October 2007 - April 2009
Skills
Customer Service, Microsoft Windows 98, Windows XP Pro, Windows Vista, Windows 7, Windows 8.1, Visual Basic, C#, Java, HTML, CSS, Microsoft Excel, Microsoft Word, Printers, Windows Server 2012 R2, Windows 10, Windows XP, Higher Education
Education
Ozarks Technical Community College 2011 — 2016
Certificate, Computer and Information Sciences, General
O'Reilly Auto Parts April 2015 - Present
Ozarks Technical Community College July 2014 - October 2014
Ozarks Technical Community College November 2013 - July 2014
Ozarks Technical Community College February 2012 - November 2013
Teletech October 2007 - April 2009
Skills
Customer Service, Microsoft Windows 98, Windows XP Pro, Windows Vista, Windows 7, Windows 8.1, Visual Basic, C#, Java, HTML, CSS, Microsoft Excel, Microsoft Word, Printers, Windows Server 2012 R2, Windows 10, Windows XP, Higher Education
Education
Ozarks Technical Community College 2011 — 2016
Certificate, Computer and Information Sciences, General
Aurora Moreno's TeleTech Experience October 2010 - February 2012
Job
Industry Telecommunications
Experience
IBM October 2013 - Present
IBM October 2012 - April 2014
TeleTech October 2010 - February 2012
Convergys April 2010 - October 2010
Skills
Training, Call Centers, Management, Human Resources, Team Building, Customer Service, Technical Support, Policy, Accounting, Service Delivery, Vendor Management, Team Leadership, Telecommunications, Outsourcing, Process Improvement, Team Management, Customer Satisfaction, Business Analysis, Project Management
Education
Olympic College 2011 — 2012
Business Administration and Management, General, 3.8
University of Phoenix 2009 — 2010
Business Administration and Management, General, 3.8
IBM October 2013 - Present
IBM October 2012 - April 2014
TeleTech October 2010 - February 2012
Convergys April 2010 - October 2010
Skills
Training, Call Centers, Management, Human Resources, Team Building, Customer Service, Technical Support, Policy, Accounting, Service Delivery, Vendor Management, Team Leadership, Telecommunications, Outsourcing, Process Improvement, Team Management, Customer Satisfaction, Business Analysis, Project Management
Education
Olympic College 2011 — 2012
Business Administration and Management, General, 3.8
University of Phoenix 2009 — 2010
Business Administration and Management, General, 3.8
Tanya Verran Tanya Verran's TeleTech Experience September 2010 - May 2011
Job Inventory Receiving Associate at Walmart
Industry Retail
Experience
Walmart July 2012 - Present
TeleTech September 2010 - May 2011
Cascade Recovery Center April 2008 - August 2010
Skills
Data Entry, Customer Service, Customer Satisfaction, Telephone Skills, Call Center, Outlook, Cashiering, Time Management, Microsoft Office, Microsoft Word, 10 Key, Microsoft Excel, Filing, Fax, PowerPoint, Inventory Management, Access, Teamwork, Customer Experience
Education
Olympic College 2007 — 2012
Case Aide, Human Services
Walmart July 2012 - Present
TeleTech September 2010 - May 2011
Cascade Recovery Center April 2008 - August 2010
Skills
Data Entry, Customer Service, Customer Satisfaction, Telephone Skills, Call Center, Outlook, Cashiering, Time Management, Microsoft Office, Microsoft Word, 10 Key, Microsoft Excel, Filing, Fax, PowerPoint, Inventory Management, Access, Teamwork, Customer Experience
Education
Olympic College 2007 — 2012
Case Aide, Human Services
John R. Bair, MBA John R. Bair, MBA's TeleTech Experience October 1998 - December 2002
Job Experienced Multisource Generic/Specialty Pharmacuetical Salesperson and Adjunct Sales Management Professor
Industry Pharmaceuticals
Experience
Mylan Pharmaceuticals February 2006 - Present
Waynesburg University August 2008 - December 2014
Mylan Pharmaceuticals October 2004 - February 2006
CVS 2003 - 2004
Enterprise Rent-A-Car 2002 - 2003
TeleTech October 1998 - December 2002
Skills
Outlook, Leadership, Lotus Notes, Team Leadership, Sales, Training, SAP, Sales Management, Microsoft Excel, Microsoft Word, Selling, Pharmaceutical Industry, Management, Customer Service
Education
Waynesburg University 2005 — 2008
Penn State University 1998 — 2002
BS, Business
Mylan Pharmaceuticals February 2006 - Present
Waynesburg University August 2008 - December 2014
Mylan Pharmaceuticals October 2004 - February 2006
CVS 2003 - 2004
Enterprise Rent-A-Car 2002 - 2003
TeleTech October 1998 - December 2002
Skills
Outlook, Leadership, Lotus Notes, Team Leadership, Sales, Training, SAP, Sales Management, Microsoft Excel, Microsoft Word, Selling, Pharmaceutical Industry, Management, Customer Service
Education
Waynesburg University 2005 — 2008
Penn State University 1998 — 2002
BS, Business
Stacey Barrett's TeleTech Experience October 2012 - Present
Job Customer Service Rep at TeleTech@Home
Industry Telecommunications
Experience
TeleTech October 2012 - Present
TRECA November 2011 - March 2012
Family Vision Care August 2007 - March 2011
Garden City Group June 2006 - April 2007
Marion Pain Clinic February 2006 - April 2006
C. Kip Beals, DDS November 2003 - September 2005
Scioto Shoe Mart June 2003 - October 2003
Glen Gery Brick September 2002 - March 2003
Berman, Sobin, Gross, Feldman & Darby, LLP September 1997 - March 2000
Westerville Interiors August 1993 - December 1996
Skills
Data Entry, Training, Time Management, System Administration, Process Scheduler, Microsoft Excel, Human Resources, Management, Invoicing, Payroll, Inventory Management, Research, Lotus Notes, Sales, HIPAA, Retail, Call Centers, Photography, Insurance, Merchandising, Customer Service, Telephone Skills, Customer Experience, Troubleshooting, Medical Records, Medical Terminology, Microsoft Office, Customer Retention, Office Administration, Windows, Health Insurance, Outlook
Education
Ohio University 1988 — 1992
Bachelor of Fine Arts (B.F.A.), Art/Architectural History
TeleTech October 2012 - Present
TRECA November 2011 - March 2012
Family Vision Care August 2007 - March 2011
Garden City Group June 2006 - April 2007
Marion Pain Clinic February 2006 - April 2006
C. Kip Beals, DDS November 2003 - September 2005
Scioto Shoe Mart June 2003 - October 2003
Glen Gery Brick September 2002 - March 2003
Berman, Sobin, Gross, Feldman & Darby, LLP September 1997 - March 2000
Westerville Interiors August 1993 - December 1996
Skills
Data Entry, Training, Time Management, System Administration, Process Scheduler, Microsoft Excel, Human Resources, Management, Invoicing, Payroll, Inventory Management, Research, Lotus Notes, Sales, HIPAA, Retail, Call Centers, Photography, Insurance, Merchandising, Customer Service, Telephone Skills, Customer Experience, Troubleshooting, Medical Records, Medical Terminology, Microsoft Office, Customer Retention, Office Administration, Windows, Health Insurance, Outlook
Education
Ohio University 1988 — 1992
Bachelor of Fine Arts (B.F.A.), Art/Architectural History
Llibertat (Tot) Ros Llibertat (Tot) Ros's TeleTech Experience September 2006 - November 2010
Job Financial Services Specialist at State of Washington DSHS
Industry Human Resources
Experience
State of Washington DSHS June 2013 - Present
TeleTech September 2006 - November 2010
TeleTech April 2002 - September 2006
K2 Sports 1994 - 2000
Skills
Call Center, Contract Recruitment, Recruitment Advertising, Recruiting, Mock Interviews, Interviews, Behavioral Interviewing, Telephone Interviewing, Screening Resumes, Project Management, Operations Management, Human Resources, Performance Management, Taleo, Onboarding, Oracle HR, Workforce Management, Vendor Management, Applicant Tracking..., Talent Acquisition, BPO, SharePoint, E-Verify, Employee Relations, Call Centers, Training, Management, Customer Retention, Employee Benefits, Hiring, Internet Recruiting, Job Fairs, HRIS, Workforce Planning, Employee Engagement, Temporary Placement, Technical Recruiting, Screening, New Hire Orientations, College Recruiting, Talent Management, Sourcing, Deferred Compensation, Employee Training, Process Improvement, Leadership, Outsourcing, Strategy, Customer Service, Customer Satisfaction
Education
Alameda High School
Olympic College
AA, Business
State of Washington DSHS June 2013 - Present
TeleTech September 2006 - November 2010
TeleTech April 2002 - September 2006
K2 Sports 1994 - 2000
Skills
Call Center, Contract Recruitment, Recruitment Advertising, Recruiting, Mock Interviews, Interviews, Behavioral Interviewing, Telephone Interviewing, Screening Resumes, Project Management, Operations Management, Human Resources, Performance Management, Taleo, Onboarding, Oracle HR, Workforce Management, Vendor Management, Applicant Tracking..., Talent Acquisition, BPO, SharePoint, E-Verify, Employee Relations, Call Centers, Training, Management, Customer Retention, Employee Benefits, Hiring, Internet Recruiting, Job Fairs, HRIS, Workforce Planning, Employee Engagement, Temporary Placement, Technical Recruiting, Screening, New Hire Orientations, College Recruiting, Talent Management, Sourcing, Deferred Compensation, Employee Training, Process Improvement, Leadership, Outsourcing, Strategy, Customer Service, Customer Satisfaction
Education
Alameda High School
Olympic College
AA, Business
Norman Behling Norman Behling's TeleTech Experience August 2001 - July 2007
Job Let me book your next cruise
Industry Telecommunications
Experience
Princess Cruises September 2012 - Present
Behling Photography October 2008 - October 2014
Juni America October 2007 - September 2008
TeleTech August 2001 - July 2007
Skills
Call Center, CRM, Call Centers, Coaching, Customer Experience, Customer Satisfaction, Customer Service, Human Resources, Leadership, Management, Personnel Management, Process Improvement, Program Management, Strategic Planning, Team Building, Team Management, Workforce Management, Strategy
Education
Olympic College
General
Princess Cruises September 2012 - Present
Behling Photography October 2008 - October 2014
Juni America October 2007 - September 2008
TeleTech August 2001 - July 2007
Skills
Call Center, CRM, Call Centers, Coaching, Customer Experience, Customer Satisfaction, Customer Service, Human Resources, Leadership, Management, Personnel Management, Process Improvement, Program Management, Strategic Planning, Team Building, Team Management, Workforce Management, Strategy
Education
Olympic College
General
Cheryl Bailey-Kroll's TeleTech Experience January 2006 - January 2008
Job Compliance Manager at Shen Wei USA Inc.
Industry Medical Devices
Experience
Shen Wei USA Inc. April 2011 - Present
PreferSolar USA Inc. April 2011 - October 2012
GRC HOMECARE PROVIDER December 2008 - April 2011
TELETECH-United Airline January 2006 - August 2008
TeleTech January 2006 - January 2008
eTelecare Global Solutions January 2006 - January 2008
ETELECARE GLOBAL SOUTIONS April 2002 - December 2005
Skills
Inbound Marketing, Lead Generation, Telemarketing, Business Development, Email Marketing, Social Media Marketing, Direct Marketing, Online Advertising, Trade Shows, Sales Management, Customer Service, B2B, Market Research, Sales, Management
Education
Philippine School of Business Administration 1998 — 2002
BSBA Marketing, Business
Stella Maris College 1988 — 1998
Elementary & High School
VGB Center for Training & Development
Shen Wei USA Inc. April 2011 - Present
PreferSolar USA Inc. April 2011 - October 2012
GRC HOMECARE PROVIDER December 2008 - April 2011
TELETECH-United Airline January 2006 - August 2008
TeleTech January 2006 - January 2008
eTelecare Global Solutions January 2006 - January 2008
ETELECARE GLOBAL SOUTIONS April 2002 - December 2005
Skills
Inbound Marketing, Lead Generation, Telemarketing, Business Development, Email Marketing, Social Media Marketing, Direct Marketing, Online Advertising, Trade Shows, Sales Management, Customer Service, B2B, Market Research, Sales, Management
Education
Philippine School of Business Administration 1998 — 2002
BSBA Marketing, Business
Stella Maris College 1988 — 1998
Elementary & High School
VGB Center for Training & Development
Charity Gregson's TeleTech Experience July 2007 - January 2010
Job Registered Nurse
Industry Hospital & Health Care
Experience
Home Management July 1987 - Present
Clearbrook Inn - Encore Communities June 2013 - October 2014
Home Instead Senior Care March 2012 - April 2013
Kitsap Home Care June 2011 - June 2012
TeleTech July 2007 - January 2010
Skills
Customer Service, Microsoft Excel, Microsoft Word, Leadership, Research, Management, PowerPoint, Strategic Planning, Public Speaking, Microsoft Office
Education
Olympic College 2015 — 2016
Bachelor of Science, Nursing
Olympic College 2012 — 2015
ADN, Nursing, 3.4 GPA
Olympic College 2009 — 2011
Prerequisites for nursing program
Home Management July 1987 - Present
Clearbrook Inn - Encore Communities June 2013 - October 2014
Home Instead Senior Care March 2012 - April 2013
Kitsap Home Care June 2011 - June 2012
TeleTech July 2007 - January 2010
Skills
Customer Service, Microsoft Excel, Microsoft Word, Leadership, Research, Management, PowerPoint, Strategic Planning, Public Speaking, Microsoft Office
Education
Olympic College 2015 — 2016
Bachelor of Science, Nursing
Olympic College 2012 — 2015
ADN, Nursing, 3.4 GPA
Olympic College 2009 — 2011
Prerequisites for nursing program
James Cordrey James Cordrey's TeleTech Experience July 2010 - November 2012
Job Lead Programmer/Analyst at Stony Brook Medicine
Industry Outsourcing/Offshoring
Experience
Stony Brook Medicine July 2015 - Present
Qiwi Trails Hosting January 2010 - Present
Cerner Corporation August 2013 - August 2015
SRC Logistics, Inc November 2012 - August 2013
TeleTech July 2010 - November 2012
TeleTech October 2009 - July 2010
TeleTech May 2008 - October 2009
Skills
Microsoft SQL Server, Microsoft Office, Microsoft Excel, Microsoft Office..., Access, PowerPoint, Analysis, Business Analysis, Action Plan Development, Action Plan Creation, Ad Hoc Reporting, Call Center, Avaya, Technical Support, Troubleshooting, Process Improvement, Customer Satisfaction, Windows 7, SQL, SharePoint, Visio, XP, Databases, Team Leadership, Quality Assurance, Team Management, CRM, Windows, Business Intelligence, Microsoft Office 2007, Data Analysis, Performance Management, BPO, Technical Documentation, Computer Hardware, Networking, MySQL, Contact Centers, HTML, Workforce Management, Customer Service, Management, Testing, Outsourcing, Linux, Six Sigma, Customer Experience, Windows Server, Analytics, Software Documentation
Education
Ozarks Technical Community College 2011 — 2014
Associate of Arts and Sciences (AAS), Computer and Information Sciences, General
Bolivar High School 2001 — 2004
Diploma
Stony Brook Medicine July 2015 - Present
Qiwi Trails Hosting January 2010 - Present
Cerner Corporation August 2013 - August 2015
SRC Logistics, Inc November 2012 - August 2013
TeleTech July 2010 - November 2012
TeleTech October 2009 - July 2010
TeleTech May 2008 - October 2009
Skills
Microsoft SQL Server, Microsoft Office, Microsoft Excel, Microsoft Office..., Access, PowerPoint, Analysis, Business Analysis, Action Plan Development, Action Plan Creation, Ad Hoc Reporting, Call Center, Avaya, Technical Support, Troubleshooting, Process Improvement, Customer Satisfaction, Windows 7, SQL, SharePoint, Visio, XP, Databases, Team Leadership, Quality Assurance, Team Management, CRM, Windows, Business Intelligence, Microsoft Office 2007, Data Analysis, Performance Management, BPO, Technical Documentation, Computer Hardware, Networking, MySQL, Contact Centers, HTML, Workforce Management, Customer Service, Management, Testing, Outsourcing, Linux, Six Sigma, Customer Experience, Windows Server, Analytics, Software Documentation
Education
Ozarks Technical Community College 2011 — 2014
Associate of Arts and Sciences (AAS), Computer and Information Sciences, General
Bolivar High School 2001 — 2004
Diploma
Philip Coan's TeleTech Experience 2007 - 2008
Job MBA Candidate at Pepperdine University Graziadio School of Business and Management
Industry Higher Education
Experience
Denver Pizza Company October 2008 - Present
ProCoat Systems, Inc. May 2014 - June 2015
HookFish Branding January 2012 - 2014
TeleTech 2007 - 2008
Northwestern Mutual 2006 - 2007
Rice University June 2005 - August 2005
Skills
Financial Analysis, Financial Modeling, Corporate Finance, Investments, Strategic Financial..., Strategic Planning, Customer Service, Budgets, Leadership, Management, Finance, Entrepreneurship, Marketing, Business Development, Social Media, Sales, Project Management, Microsoft Office, Financial Planning, Analysis, Microsoft Excel, Public Speaking, PowerPoint
Education
Pepperdine University, The George L. Graziadio School of Business and Management
MBA Candidate
University of Denver 2003 — 2007
Bachelor's of Science in Business Administration (BSBA) - Finance, Economics
University of Otago 2005 — 2005
Business, Social Media
Denver Pizza Company October 2008 - Present
ProCoat Systems, Inc. May 2014 - June 2015
HookFish Branding January 2012 - 2014
TeleTech 2007 - 2008
Northwestern Mutual 2006 - 2007
Rice University June 2005 - August 2005
Skills
Financial Analysis, Financial Modeling, Corporate Finance, Investments, Strategic Financial..., Strategic Planning, Customer Service, Budgets, Leadership, Management, Finance, Entrepreneurship, Marketing, Business Development, Social Media, Sales, Project Management, Microsoft Office, Financial Planning, Analysis, Microsoft Excel, Public Speaking, PowerPoint
Education
Pepperdine University, The George L. Graziadio School of Business and Management
MBA Candidate
University of Denver 2003 — 2007
Bachelor's of Science in Business Administration (BSBA) - Finance, Economics
University of Otago 2005 — 2005
Business, Social Media
Whitney Leonard Whitney Leonard's TeleTech Experience May 2010 - January 2011
Job “You don’t take a photograph, you make it"
Industry Nonprofit Organization Management
Experience
Wellness For Freedom October 2012 - Present
Photography May 2012 - Present
TeleTech May 2010 - January 2011
American Eagle Outfitters November 2008 - June 2009
Skills
Digital Photography, Babies, Scrapbooking, Lightroom, Corel Photopaint, Wedding Photography, Portrait Photography, College, Entrepreneurship, Energy, Photography, Blogging, Customer Service
Education
Olympic College 2010 — 2016
Bachelor of Business Administration (B.B.A.), Entrepreneurship/Entrepreneurial Studies
South Seattle Community College 2007 — 2009
None, Generals
Wellness For Freedom October 2012 - Present
Photography May 2012 - Present
TeleTech May 2010 - January 2011
American Eagle Outfitters November 2008 - June 2009
Skills
Digital Photography, Babies, Scrapbooking, Lightroom, Corel Photopaint, Wedding Photography, Portrait Photography, College, Entrepreneurship, Energy, Photography, Blogging, Customer Service
Education
Olympic College 2010 — 2016
Bachelor of Business Administration (B.B.A.), Entrepreneurship/Entrepreneurial Studies
South Seattle Community College 2007 — 2009
None, Generals
Michelle Gebhardt's TeleTech Experience December 2011 - April 2013
Job Fraud Detection Supervisor
Industry Financial Services
Experience
PSCU November 2013 - Present
TeleTech December 2011 - April 2013
Fiserv March 2006 - July 2011
GE Consumer Finance May 2002 - November 2004
JPMorgan Chase September 1998 - May 2002
Bank of America November 1991 - September 1998
Skills
Call Centers, Performance Management, Leadership, Employee Relations, Customer Service, Coaching, Credit Cards, Quality Assurance, Onboarding, Customer Retention, Credit, Management, Banking, Documentation, Risk Management
Education
Ottawa University-Phoenix
Psychology with a concentration in Communications
PSCU November 2013 - Present
TeleTech December 2011 - April 2013
Fiserv March 2006 - July 2011
GE Consumer Finance May 2002 - November 2004
JPMorgan Chase September 1998 - May 2002
Bank of America November 1991 - September 1998
Skills
Call Centers, Performance Management, Leadership, Employee Relations, Customer Service, Coaching, Credit Cards, Quality Assurance, Onboarding, Customer Retention, Credit, Management, Banking, Documentation, Risk Management
Education
Ottawa University-Phoenix
Psychology with a concentration in Communications
Cheryl Gunn's TeleTech Experience October 2012 - May 2014
Job Management, Process and Implementation Consultant, The Minacs Group
Industry Telecommunications
Experience
The Minacs Group April 2015 - Present
Call Assistant May 2014 - April 2015
TeleTech October 2012 - May 2014
Stream Global Services December 2011 - October 2012
LiveOps September 2005 - December 2011
Victoria's Secret Direct October 1995 - September 2005
Skills
Call Center, Customer Experience, Performance Management, BPO, Customer Satisfaction, Customer Retention, Customer Service, Process Improvement, Contact Centers, Team Building, Account Management, Cross-functional Team..., Outsourcing, Operations Management, Team Leadership, Training, Leadership, Call Centers, Strategy, CRM, Program Management, Recruiting, Employee Relations, Management, E-commerce, Sales, Training Delivery
Education
Ohio State University 1991 — 1993
Master's Degree, Business Administration and Management, General
Ohio University 1988 — 1991
B.S, Communication
The Minacs Group April 2015 - Present
Call Assistant May 2014 - April 2015
TeleTech October 2012 - May 2014
Stream Global Services December 2011 - October 2012
LiveOps September 2005 - December 2011
Victoria's Secret Direct October 1995 - September 2005
Skills
Call Center, Customer Experience, Performance Management, BPO, Customer Satisfaction, Customer Retention, Customer Service, Process Improvement, Contact Centers, Team Building, Account Management, Cross-functional Team..., Outsourcing, Operations Management, Team Leadership, Training, Leadership, Call Centers, Strategy, CRM, Program Management, Recruiting, Employee Relations, Management, E-commerce, Sales, Training Delivery
Education
Ohio State University 1991 — 1993
Master's Degree, Business Administration and Management, General
Ohio University 1988 — 1991
B.S, Communication
Lacy Baker Lacy Baker's TeleTech Experience February 2013 - July 2013
Job Student at Penn Foster
Industry Pharmaceuticals
Experience
Dixie Stampede February 2015 - June 2015
Sunrise Media Partners November 2013 - August 2014
TeleTech February 2013 - July 2013
Expedia, Inc. April 2011 - August 2012
Silverleaf Resorts June 2009 - January 2011
Skills
Customer Service, Sales, Customer Satisfaction, Marketing, Training, Call Centers, Team Leadership, Event Planning, Account Management, Typing, Computer Proficiency, Organizational..., Time Management, 10 Key, Web Development, Web Design, Photoshop, Leadership, Photography, Cooking, Accounting, Microsoft Office, People Skills
Education
Penn Foster 2015 — 2016
Pharmacy, 4.0
Ozarks Technical Community College 2009 — 2010
N/a, General education
Blue Eye High School 2005 — 2009
Dixie Stampede February 2015 - June 2015
Sunrise Media Partners November 2013 - August 2014
TeleTech February 2013 - July 2013
Expedia, Inc. April 2011 - August 2012
Silverleaf Resorts June 2009 - January 2011
Skills
Customer Service, Sales, Customer Satisfaction, Marketing, Training, Call Centers, Team Leadership, Event Planning, Account Management, Typing, Computer Proficiency, Organizational..., Time Management, 10 Key, Web Development, Web Design, Photoshop, Leadership, Photography, Cooking, Accounting, Microsoft Office, People Skills
Education
Penn Foster 2015 — 2016
Pharmacy, 4.0
Ozarks Technical Community College 2009 — 2010
N/a, General education
Blue Eye High School 2005 — 2009
Kristol Dominguez Kristol Dominguez's TeleTech Experience August 2015 - Present
Job DIRECTV Mover at Revana
Industry Apparel & Fashion
Experience
TeleTech August 2015 - Present
David's Bridal January 2014 - July 2015
David's Bridal January 2014 - January 2014
Burlington Coat Factory May 2013 - January 2014
Target October 2012 - January 2013
Kmart Corporation October 2011 - February 2012
Skills
Sales, Visual Merchandising, Merchandising, Retail, Fashion, Apparel, Customer Service, Cashiering, Styling, Trend, Window Displays, Fashion Illustration, Loss Prevention, Retail Sales, Store Management, Store Operations
Education
Phoenix College 2012 — 2015
Certificate in Fashion Merchandising, Certificate in Marketing, 3.2
Cortez High School 2004 — 2008
High School Diploma, 3.8
TeleTech August 2015 - Present
David's Bridal January 2014 - July 2015
David's Bridal January 2014 - January 2014
Burlington Coat Factory May 2013 - January 2014
Target October 2012 - January 2013
Kmart Corporation October 2011 - February 2012
Skills
Sales, Visual Merchandising, Merchandising, Retail, Fashion, Apparel, Customer Service, Cashiering, Styling, Trend, Window Displays, Fashion Illustration, Loss Prevention, Retail Sales, Store Management, Store Operations
Education
Phoenix College 2012 — 2015
Certificate in Fashion Merchandising, Certificate in Marketing, 3.2
Cortez High School 2004 — 2008
High School Diploma, 3.8
Arthur Ashley Brigham Arthur Ashley Brigham's TeleTech Experience July 2010 - July 2011
Job Technical Support Advisor at Apple
Industry Computer Hardware
Experience
Apple August 2011 - Present
LaBelle Performing Arts August 2007 - Present
TeleTech July 2010 - July 2011
Sonic Drive In March 1995 - November 2008
Fast Signs January 1997 - January 2000
Skills
Customer Service, Photoshop, Graphic Design, Illustrator, Call Center, Inbound Marketing, Customer Experience, Web Design, Project Management, Dreamweaver, OS X, Call Centers, Troubleshooting, iOS, Technical Support, Layout, iPad, iPhone, Management, Team Management, Advertising, Outsourcing, HTML, Vendor Management, Telemarketing, Flash, CSS, Software Installation, Multimedia, Graphics, Computer Hardware, Customer Satisfaction, Logo Design, Windows, Windows 7, Training, Web Development, HTML 5, Networking, Mobile Devices, Sales, Windows XP, Android, Laptops, Wireless Networking, iPhone Support, Flash Animation, Team Leadership, Vector Illustration, Storyboarding
Education
Pensacola Junior College 2000 — 2003
AAS, Multimedia Technology
Apple August 2011 - Present
LaBelle Performing Arts August 2007 - Present
TeleTech July 2010 - July 2011
Sonic Drive In March 1995 - November 2008
Fast Signs January 1997 - January 2000
Skills
Customer Service, Photoshop, Graphic Design, Illustrator, Call Center, Inbound Marketing, Customer Experience, Web Design, Project Management, Dreamweaver, OS X, Call Centers, Troubleshooting, iOS, Technical Support, Layout, iPad, iPhone, Management, Team Management, Advertising, Outsourcing, HTML, Vendor Management, Telemarketing, Flash, CSS, Software Installation, Multimedia, Graphics, Computer Hardware, Customer Satisfaction, Logo Design, Windows, Windows 7, Training, Web Development, HTML 5, Networking, Mobile Devices, Sales, Windows XP, Android, Laptops, Wireless Networking, iPhone Support, Flash Animation, Team Leadership, Vector Illustration, Storyboarding
Education
Pensacola Junior College 2000 — 2003
AAS, Multimedia Technology
Josh Heffner's TeleTech Experience August 2009 - March 2010
Job Sr Datacenter Consultant at New Signature
Industry Information Technology and Services
Experience
New Signature June 2015 - Present
Pravis August 2014 - May 2015
RBA, Inc. October 2012 - August 2014
Pontis Research, Inc December 2010 - October 2012
Independent Contractor March 2010 - December 2010
TeleTech August 2009 - March 2010
TeleTech May 2008 - August 2009
Oklahoma State University May 2006 - May 2008
Oklahoma State University September 2005 - May 2006
Education
Oklahoma State University 2003 — 2008
Business Administration, Management Information Systems
New Signature June 2015 - Present
Pravis August 2014 - May 2015
RBA, Inc. October 2012 - August 2014
Pontis Research, Inc December 2010 - October 2012
Independent Contractor March 2010 - December 2010
TeleTech August 2009 - March 2010
TeleTech May 2008 - August 2009
Oklahoma State University May 2006 - May 2008
Oklahoma State University September 2005 - May 2006
Education
Oklahoma State University 2003 — 2008
Business Administration, Management Information Systems
Timothy Newburn Timothy Newburn's TeleTech Experience January 2010 - February 2011
Job Top Customer Disputes/Claims Specialist at PayPal
Industry Internet
Experience
PayPal February 2011 - Present
TeleTech January 2010 - February 2011
Circuit City August 2003 - November 2009
Insight Communications November 2006 - October 2007
Skills
Ministering, Music Ministry, Call Centers, Analytics, CRM, Customer Satisfaction, Management, Account Management, Customer Service, Customer Experience, Lead Generation, Process Improvement
Education
University of Phoenix 2013 — 2014
Computer Systems Analysis/Analyst, 3.4
Rock Valley College 2000 — 2001
Ouachita Baptist University
PayPal February 2011 - Present
TeleTech January 2010 - February 2011
Circuit City August 2003 - November 2009
Insight Communications November 2006 - October 2007
Skills
Ministering, Music Ministry, Call Centers, Analytics, CRM, Customer Satisfaction, Management, Account Management, Customer Service, Customer Experience, Lead Generation, Process Improvement
Education
University of Phoenix 2013 — 2014
Computer Systems Analysis/Analyst, 3.4
Rock Valley College 2000 — 2001
Ouachita Baptist University
Joshua Markus's TeleTech Experience December 2012 - June 2014
Job Financial Representative at Modern Woodmen of America
Industry Financial Services
Experience
Modern Woodmen of America 2014 - Present
TeleTech December 2012 - June 2014
Fugate Motors Inc. May 2008 - November 2012
Skills
Customer Service, Fixed Annuities, Life Insurance, Retirement Planning, Sales, Insurance, Financial Services, Customer Experience, Team Leadership, Leadership, Call Centers, Workforce Management, Customer Satisfaction, Customer Retention, Patience, Time Management, Management, Contact Centers, Finance, Social Networking, Term Life Insurance, Long-term Care, Team Building, Employee Benefits, Retirement Savings, College Savings Plans
Education
Ozarks Technical Community College 2013 — 2015
Associate of Arts (A.A.), Business Administration and Management, General
El Dorado Springs High 2008 — 2012
High School Diploma, General
Modern Woodmen of America 2014 - Present
TeleTech December 2012 - June 2014
Fugate Motors Inc. May 2008 - November 2012
Skills
Customer Service, Fixed Annuities, Life Insurance, Retirement Planning, Sales, Insurance, Financial Services, Customer Experience, Team Leadership, Leadership, Call Centers, Workforce Management, Customer Satisfaction, Customer Retention, Patience, Time Management, Management, Contact Centers, Finance, Social Networking, Term Life Insurance, Long-term Care, Team Building, Employee Benefits, Retirement Savings, College Savings Plans
Education
Ozarks Technical Community College 2013 — 2015
Associate of Arts (A.A.), Business Administration and Management, General
El Dorado Springs High 2008 — 2012
High School Diploma, General
Jeanine Hughes Jeanine Hughes's TeleTech Experience February 2002 - December 2010
Job Technical Support Supervisor
Industry Telecommunications
Experience
Asurion February 2014 - Present
IBM December 2010 - December 2013
TeleTech February 2002 - December 2010
ARC of Kitsap County June 1998 - August 1999
Skills
Call Centers, Team Leadership, Customer Service, Customer Satisfaction, Process Improvement, Leadership, Coaching, Management, Training, Vendor Management, Customer Experience, Team Building, Time Management, Troubleshooting, Interviewing Skills, Microsoft Word, Outlook, Lotus Notes, Microsoft Excel, PowerPoint, Soft Skills, Data Analysis
Education
Olympic College
Associate's degree, Business Administration and Management, General
Asurion February 2014 - Present
IBM December 2010 - December 2013
TeleTech February 2002 - December 2010
ARC of Kitsap County June 1998 - August 1999
Skills
Call Centers, Team Leadership, Customer Service, Customer Satisfaction, Process Improvement, Leadership, Coaching, Management, Training, Vendor Management, Customer Experience, Team Building, Time Management, Troubleshooting, Interviewing Skills, Microsoft Word, Outlook, Lotus Notes, Microsoft Excel, PowerPoint, Soft Skills, Data Analysis
Education
Olympic College
Associate's degree, Business Administration and Management, General
Judy Myers Judy Myers's TeleTech Experience May 2013 - August 2013
Job Business Analyst at Texas Education Agency
Industry Information Technology and Services
Experience
Texas Education Agency April 2015 - Present
3M Corporation January 2014 - January 2015
TeleTech May 2013 - August 2013
Douglas County School District February 2013 - May 2013
IHS August 2012 - February 2013
eCollege, Div of Pearson Education January 2006 - March 2012
Quiznos August 2004 - December 2005
Warner Bros. Online August 2000 - January 2004
Walt Disney Internet Group 1997 - 2000
Skills
Software Project..., Process Improvement, Project Management, Data Analysis, SDLC, Agile Methodologies, Business Analysis, Access, Requirements Gathering, Requirements Analysis, CRM, Quality Assurance, Microsoft SQL Server, Analytics, Technical Writing, Data Warehousing, Software Documentation, Visio, Integration, Business Intelligence, Database Design, Software Development, SharePoint, Vendor Management, Analysis, Agile Project Management, Databases, SQL, HTML
Education
Pennsylvania State University, main campus
Bachelor of Arts (BA), Liberal Arts and Sciences/Liberal Studies
Texas Education Agency April 2015 - Present
3M Corporation January 2014 - January 2015
TeleTech May 2013 - August 2013
Douglas County School District February 2013 - May 2013
IHS August 2012 - February 2013
eCollege, Div of Pearson Education January 2006 - March 2012
Quiznos August 2004 - December 2005
Warner Bros. Online August 2000 - January 2004
Walt Disney Internet Group 1997 - 2000
Skills
Software Project..., Process Improvement, Project Management, Data Analysis, SDLC, Agile Methodologies, Business Analysis, Access, Requirements Gathering, Requirements Analysis, CRM, Quality Assurance, Microsoft SQL Server, Analytics, Technical Writing, Data Warehousing, Software Documentation, Visio, Integration, Business Intelligence, Database Design, Software Development, SharePoint, Vendor Management, Analysis, Agile Project Management, Databases, SQL, HTML
Education
Pennsylvania State University, main campus
Bachelor of Arts (BA), Liberal Arts and Sciences/Liberal Studies
Rosangela Milmoe Rosangela Milmoe's TeleTech Experience September 2015 - Present
Job Sr Instructional Designer at TeleTech
Industry Financial Services
Experience
TeleTech September 2015 - Present
MoneyGram International July 2006 - June 2015
MoneyGram International June 2006 - 2015
St James International School Londrina Brazil December 2004 - November 2005
Skills
Training, Call Centers, Leadership, Vendor Management, Process Improvement, Project Management, Captivate, Business Analysis, Instructional Design, Outsourcing, Training Delivery, Management, Analysis, Talent Management, Team Leadership, Visio, Performance Management, Program Management, Financial Services, ADDIE, Adult Education, Customer Service, Call Center, SDLC, Content Development, Team Management, Coaching, Train the Trainer..., Classroom Management, Cross-functional Team..., Strategy, Presentation Design, Gap Analysis, Corporate Liaison, World Class Customer..., Client Relations Skills, Professional..., Talent coaching, Trainer certification, Outourcing launch, Outsourcing Liaison, Coach and develop..., Principles of adult..., Team Building, Adobe Muse, Adobe InDesign, Organizational...
Education
Pontifícia Universidade Católica do Rio de Janeiro 1990 — 1995
BA, Education
TeleTech September 2015 - Present
MoneyGram International July 2006 - June 2015
MoneyGram International June 2006 - 2015
St James International School Londrina Brazil December 2004 - November 2005
Skills
Training, Call Centers, Leadership, Vendor Management, Process Improvement, Project Management, Captivate, Business Analysis, Instructional Design, Outsourcing, Training Delivery, Management, Analysis, Talent Management, Team Leadership, Visio, Performance Management, Program Management, Financial Services, ADDIE, Adult Education, Customer Service, Call Center, SDLC, Content Development, Team Management, Coaching, Train the Trainer..., Classroom Management, Cross-functional Team..., Strategy, Presentation Design, Gap Analysis, Corporate Liaison, World Class Customer..., Client Relations Skills, Professional..., Talent coaching, Trainer certification, Outourcing launch, Outsourcing Liaison, Coach and develop..., Principles of adult..., Team Building, Adobe Muse, Adobe InDesign, Organizational...
Education
Pontifícia Universidade Católica do Rio de Janeiro 1990 — 1995
BA, Education
Deserae Caldwell's TeleTech Experience October 2013 - April 2014
Job Desktop Technician at iGATE
Industry Information Technology and Services
Experience
iGATE April 2014 - Present
TeleTech October 2013 - April 2014
ITT Technical Institute April 2013 - September 2013
Hugo Boss August 2011 - December 2011
RGIS May 2011 - July 2011
Varona’s Enterprise January 2011 - May 2011
Skills
Customer Service, Networking, Windows 7, Inventory Control, Security, Computer Repair, Microsoft Office, Microsoft Word, Telephone Skills, Microsoft Excel, PowerPoint, Troubleshooting, Apple OS, Motherboards, Android, Cashier, Desktop Application..., Windows Remote Desktop, Technical Documentation, Computer Hardware, Windows, Operating Systems, Technical Support
Education
Itt Technical Institute-Pensacola 2012 — 2014
Associate's degree, Network and System Administration/Administrator, 3.87
Pensacola State College 2010 — 2011
General Study
iGATE April 2014 - Present
TeleTech October 2013 - April 2014
ITT Technical Institute April 2013 - September 2013
Hugo Boss August 2011 - December 2011
RGIS May 2011 - July 2011
Varona’s Enterprise January 2011 - May 2011
Skills
Customer Service, Networking, Windows 7, Inventory Control, Security, Computer Repair, Microsoft Office, Microsoft Word, Telephone Skills, Microsoft Excel, PowerPoint, Troubleshooting, Apple OS, Motherboards, Android, Cashier, Desktop Application..., Windows Remote Desktop, Technical Documentation, Computer Hardware, Windows, Operating Systems, Technical Support
Education
Itt Technical Institute-Pensacola 2012 — 2014
Associate's degree, Network and System Administration/Administrator, 3.87
Pensacola State College 2010 — 2011
General Study
Arlander Shephard Arlander Shephard's TeleTech Experience January 2004 - May 2006
Job Chief Radio Electronics Technician at Military Sealift Command
Industry Maritime
Experience
Trec Global January 2014 - February 2014
Military Sealift Command July 2006 - March 2012
TeleTech January 2004 - May 2006
Skills
Shipping, Navy, Maritime, Troubleshooting, Security Clearance, Military, Network Administration, Customer Service, Military...
Education
Olympic College 1999 — 2001
Associate's degree, Network and System Administration/Administrator, 3.75
Trec Global January 2014 - February 2014
Military Sealift Command July 2006 - March 2012
TeleTech January 2004 - May 2006
Skills
Shipping, Navy, Maritime, Troubleshooting, Security Clearance, Military, Network Administration, Customer Service, Military...
Education
Olympic College 1999 — 2001
Associate's degree, Network and System Administration/Administrator, 3.75
Dorinda Arney Dorinda Arney's TeleTech Experience July 2008 - July 2009
Job Manager and Designer at Lilly's Floral
Industry Retail
Experience
Lilly's Floral, Price Cutter Plus April 2011 - Present
Mosaic September 2009 - June 2011
TeleTech July 2008 - July 2009
Skills
Customer Service, Social Media, Public Speaking, Event Planning, Microsoft Office, Event Management, Strategic Planning, Social Media Marketing, Public Relations, Team Building, Marketing, Microsoft Excel, Management, Marketing Strategy, Social Networking, Microsoft Word, Operations Management, Leadership Development, Non-profits
Education
Ozarks Technical Community College 1999 — 2000
Medical Transcription/Transcriptionist, Terminology
Stuppy's School of Floral Design 1983 — 1984
Trade, Floral Design, Event Planning, Basic Business Operations
Hollister High School 1976 — 1983
High School, General Studies, 7-12
Lilly's Floral, Price Cutter Plus April 2011 - Present
Mosaic September 2009 - June 2011
TeleTech July 2008 - July 2009
Skills
Customer Service, Social Media, Public Speaking, Event Planning, Microsoft Office, Event Management, Strategic Planning, Social Media Marketing, Public Relations, Team Building, Marketing, Microsoft Excel, Management, Marketing Strategy, Social Networking, Microsoft Word, Operations Management, Leadership Development, Non-profits
Education
Ozarks Technical Community College 1999 — 2000
Medical Transcription/Transcriptionist, Terminology
Stuppy's School of Floral Design 1983 — 1984
Trade, Floral Design, Event Planning, Basic Business Operations
Hollister High School 1976 — 1983
High School, General Studies, 7-12
Sebastian Castells Sebastian Castells's TeleTech Experience December 2005 - August 2009
Job Service Desk/Data Center at Jeppesen, a Boeing Company
Industry Information Technology and Services
Experience
CH2M HILL February 2012 - May 2015
CH2M HILL February 2012 - May 2015
DIRECTV February 2011 - February 2012
TeleTech December 2005 - August 2009
Skills
Active Directory, SharePoint, GIS, Group Policy, Microsoft Exchange, Microsoft Office, Microsoft CRM, Citrix, Blackberry Enterprise..., Smartphones, Technical Support, Troubleshooting, Windows 7, Help Desk Support, Software Documentation, Windows XP, Management, VPN, Windows, Windows Server, Networking, Software Installation, Hardware, System Deployment, Security, Team Leadership, System Administration, Customer Service, Project Management, Data Center, VoIP, Training, Enterprise Software, Network Administration
Education
Arcadia High School 1989 — 1991
High School, General Studies, High School Diploma
CH2M HILL February 2012 - May 2015
CH2M HILL February 2012 - May 2015
DIRECTV February 2011 - February 2012
TeleTech December 2005 - August 2009
Skills
Active Directory, SharePoint, GIS, Group Policy, Microsoft Exchange, Microsoft Office, Microsoft CRM, Citrix, Blackberry Enterprise..., Smartphones, Technical Support, Troubleshooting, Windows 7, Help Desk Support, Software Documentation, Windows XP, Management, VPN, Windows, Windows Server, Networking, Software Installation, Hardware, System Deployment, Security, Team Leadership, System Administration, Customer Service, Project Management, Data Center, VoIP, Training, Enterprise Software, Network Administration
Education
Arcadia High School 1989 — 1991
High School, General Studies, High School Diploma
Aprile Snyder Aprile Snyder's TeleTech Experience May 2013 - May 2015
Job Finance Clerk at City of Zephyrhills
Industry Telecommunications
Experience
City of Zephyrhills June 2015 - Present
TeleTech May 2013 - May 2015
City of Zephyrhills December 2012 - April 2013
LiveOps May 2005 - August 2012
TeleTech May 2007 - October 2011
Florida Hospital Zephyrhills November 2005 - May 2007
Skills
All Microsoft Windows..., Hospital, Lab Billing,..., Call Center Sales, Customer Service, Process Improvement, Team Building, Project Management, Microsoft Excel, Microsoft Office, Project Planning, Strategic Planning, Customer Experience, Customer Satisfaction, Technical Support, Vendor Management, Software Documentation, Customer Retention, Outsourcing, Training, Troubleshooting, CRM, Data Entry, Team Leadership
Education
Pasco-Hernando State College 2012 — 2012
CPR/Heartsaver Certificate, Criminal Justice/Police Science, Pass
University of Phoenix 2002 — 2004
Business, Business Management
Hillsborough Community College 1998 — 2000
Associates, Education
City of Zephyrhills June 2015 - Present
TeleTech May 2013 - May 2015
City of Zephyrhills December 2012 - April 2013
LiveOps May 2005 - August 2012
TeleTech May 2007 - October 2011
Florida Hospital Zephyrhills November 2005 - May 2007
Skills
All Microsoft Windows..., Hospital, Lab Billing,..., Call Center Sales, Customer Service, Process Improvement, Team Building, Project Management, Microsoft Excel, Microsoft Office, Project Planning, Strategic Planning, Customer Experience, Customer Satisfaction, Technical Support, Vendor Management, Software Documentation, Customer Retention, Outsourcing, Training, Troubleshooting, CRM, Data Entry, Team Leadership
Education
Pasco-Hernando State College 2012 — 2012
CPR/Heartsaver Certificate, Criminal Justice/Police Science, Pass
University of Phoenix 2002 — 2004
Business, Business Management
Hillsborough Community College 1998 — 2000
Associates, Education
David Wehman David Wehman's TeleTech Experience September 1998 - May 2002
Job Relationship & Service Representative
Industry Public Relations and Communications
Experience
Sykes Enterprises July 2014 - Present
Sykes Enterprises March 2012 - Present
Business Services Concierge December 2009 - Present
Creative Concepts Gift Giving September 2002 - August 2011
Ray Kriegbaum & Associates February 2009 - May 2010
TeleTech September 1998 - May 2002
Skills
Sales, Management, Small Business, Customer Service, Nonprofits, Marketing, Social Media Marketing, New Business Development, Selling, Direct Sales, Marketing Strategy, Account Management, Analysis, Team Building, Email Marketing, Sales Management, Social Media, Strategic Planning, Online Marketing
Education
University of South Florida 1993 — 1995
BA, Public Relations, Communications
Polk Community College 1990 — 1992
Associate of Arts (AA), Communication and Media Studies
Sykes Enterprises July 2014 - Present
Sykes Enterprises March 2012 - Present
Business Services Concierge December 2009 - Present
Creative Concepts Gift Giving September 2002 - August 2011
Ray Kriegbaum & Associates February 2009 - May 2010
TeleTech September 1998 - May 2002
Skills
Sales, Management, Small Business, Customer Service, Nonprofits, Marketing, Social Media Marketing, New Business Development, Selling, Direct Sales, Marketing Strategy, Account Management, Analysis, Team Building, Email Marketing, Sales Management, Social Media, Strategic Planning, Online Marketing
Education
University of South Florida 1993 — 1995
BA, Public Relations, Communications
Polk Community College 1990 — 1992
Associate of Arts (AA), Communication and Media Studies
Gary Stafford Gary Stafford's TeleTech Experience August 2000 - August 2002
Job MultiUnit Asset and Profit Protection Manager
Industry Retail
Experience
Sears Holdings Corporation January 2012 - Present
Sears Holdings Corporation November 2004 - January 2012
AIG American General August 2002 - November 2004
TeleTech August 2000 - August 2002
GameStop October 1995 - August 2000
Skills
Customer Service, Store Management, Loss Prevention, Inventory Control, Shrinkage, Retail, Inventory Management, Asset Protection, Organized Retail Crime, Wicklander-Zulawski..., Workplace Violence, Workplace Safety, OSHA Record Keeping, Safety, Leadership Development, Team Building, Multi-unit, Interrogation Techniques, Loss Prevention..., Multi-Unit Management, Internal Investigations, Associate Development, Driving Results, Multi-Unit
Education
Penn State University 1991 — 1995
Administration of Justice
Sears Holdings Corporation January 2012 - Present
Sears Holdings Corporation November 2004 - January 2012
AIG American General August 2002 - November 2004
TeleTech August 2000 - August 2002
GameStop October 1995 - August 2000
Skills
Customer Service, Store Management, Loss Prevention, Inventory Control, Shrinkage, Retail, Inventory Management, Asset Protection, Organized Retail Crime, Wicklander-Zulawski..., Workplace Violence, Workplace Safety, OSHA Record Keeping, Safety, Leadership Development, Team Building, Multi-unit, Interrogation Techniques, Loss Prevention..., Multi-Unit Management, Internal Investigations, Associate Development, Driving Results, Multi-Unit
Education
Penn State University 1991 — 1995
Administration of Justice
Dan Crose's TeleTech Experience September 2009 - September 2011
Job Presidio Contact Center
Industry Information Technology and Services
Experience
Presidio September 2015 - Present
Dimension Data September 2011 - September 2015
TeleTech September 2009 - September 2011
eLoyalty May 2007 - July 2009
Analysts International 2007 - 2008
Sprint October 2000 - December 2006
Citi July 1993 - October 2000
Skills
Contact Centers, Avaya, Unified Communications, Cisco Call Manager, Cisco Technologies, VoIP, SIP, LAN-WAN, Telephony, Network Architecture, IP, IPCC, Cost Down, ICM, CTIOS, Call Centers, IVR, CTI, Data Center, WAN, Routing
Education
Park University 2001 — 2006
Cisco
Presidio September 2015 - Present
Dimension Data September 2011 - September 2015
TeleTech September 2009 - September 2011
eLoyalty May 2007 - July 2009
Analysts International 2007 - 2008
Sprint October 2000 - December 2006
Citi July 1993 - October 2000
Skills
Contact Centers, Avaya, Unified Communications, Cisco Call Manager, Cisco Technologies, VoIP, SIP, LAN-WAN, Telephony, Network Architecture, IP, IPCC, Cost Down, ICM, CTIOS, Call Centers, IVR, CTI, Data Center, WAN, Routing
Education
Park University 2001 — 2006
Cisco
Malissa Privitt's TeleTech Experience February 2002 - November 2010
Job PSR at The Doctors Clinic
Industry Medical Practice
Experience
The Doctors Clinic June 2011 - Present
IBM November 2010 - June 2011
TeleTech February 2002 - November 2010
Education
Olympic College 1995 — 1996
The Doctors Clinic June 2011 - Present
IBM November 2010 - June 2011
TeleTech February 2002 - November 2010
Education
Olympic College 1995 — 1996
Gilbert Johnson's TeleTech Experience September 2007 - February 2008
Job at Anthem, Inc.
Industry Information Technology and Services
Experience
Anthem, Inc. August 2015 - Present
WellPoint December 2013 - August 2015
Amerigroup March 2013 - December 2013
Sprint February 2008 - March 2013
TeleTech September 2007 - February 2008
TeleTech Holdings, Inc. May 2006 - September 2007
TeleTech Holdings, Inc. January 2004 - May 2006
TeleTech Holds, Inc. September 2002 - January 2004
VF-101, U.S. Navy July 2001 - July 2002
U.S. Navy November 1991 - July 2002
Skills
Call Center, Troubleshooting, Training, Microsoft Excel, Workforce Management, Customer Experience, Customer Service, Call Centers, System Administration, Customer Satisfaction, Microsoft Office, Networking, Human Resources, Leadership, Team Leadership, Process Improvement, Telecommunications, Vendor Management, Microsoft SQL Server, SQL, Visio, Access, Analysis, PowerPoint, Outlook, Software Documentation, Data Analysis, Microsoft Word, Databases, Business Analysis, Quality Assurance
Education
Thomas Nelson Community College 2003 — 2007
A.A.S., Information Technology with a specialization in Cisco Networking
Old Dominion University
Information Technology & Business Analytics
Anthem, Inc. August 2015 - Present
WellPoint December 2013 - August 2015
Amerigroup March 2013 - December 2013
Sprint February 2008 - March 2013
TeleTech September 2007 - February 2008
TeleTech Holdings, Inc. May 2006 - September 2007
TeleTech Holdings, Inc. January 2004 - May 2006
TeleTech Holds, Inc. September 2002 - January 2004
VF-101, U.S. Navy July 2001 - July 2002
U.S. Navy November 1991 - July 2002
Skills
Call Center, Troubleshooting, Training, Microsoft Excel, Workforce Management, Customer Experience, Customer Service, Call Centers, System Administration, Customer Satisfaction, Microsoft Office, Networking, Human Resources, Leadership, Team Leadership, Process Improvement, Telecommunications, Vendor Management, Microsoft SQL Server, SQL, Visio, Access, Analysis, PowerPoint, Outlook, Software Documentation, Data Analysis, Microsoft Word, Databases, Business Analysis, Quality Assurance
Education
Thomas Nelson Community College 2003 — 2007
A.A.S., Information Technology with a specialization in Cisco Networking
Old Dominion University
Information Technology & Business Analytics
Susan Padley's TeleTech Experience 1996 - 1999
Job General Manager/Regional Vice President, Philippines
Industry Outsourcing/Offshoring
Experience
StarTek March 2007 - Present
StarTek March 2007 - Present
StarTek USA, Inc 2007 - Present
Home Shopping Network April 2004 - March 2006
Ticketmaster 2000 - 2004
TeleTech 1996 - 1999
Education
Oklahoma State University
StarTek March 2007 - Present
StarTek March 2007 - Present
StarTek USA, Inc 2007 - Present
Home Shopping Network April 2004 - March 2006
Ticketmaster 2000 - 2004
TeleTech 1996 - 1999
Education
Oklahoma State University
Daniel Furman's TeleTech Experience 1997 - 1999
Job Development & Programming Manager at Holland & Hart LLP
Industry Computer Software
Experience
Holland & Hart LLP February 2005 - Present
Johns Manville 1999 - 2003
TeleTech 1997 - 1999
Education
Pacific Union College 1985 — 1989
BS, Theoretical Computer Science
Holland & Hart LLP February 2005 - Present
Johns Manville 1999 - 2003
TeleTech 1997 - 1999
Education
Pacific Union College 1985 — 1989
BS, Theoretical Computer Science
Dain Landis's TeleTech Experience September 2014 - Present
Job Senior Desktop Engineer at TeleTech
Industry Information Technology and Services
Experience
TeleTech September 2014 - Present
TeleTech June 2010 - September 2014
TeleTech February 2002 - June 2010
TXRX Networking June 2000 - February 2002
Skills
Virtualization, Vendor Management, Call Centers, Outsourcing, BPO, Customer Experience, Operations Management, Contact Centers, Customer Service, Technical Support, Service Delivery, Call Center, Workforce Management, Program Management, Performance Management, XP, Telecommunications, ITIL, Team Leadership, Business Analysis, Process Improvement, Customer Satisfaction, Windows Server, Active Directory, Avaya
Education
University of Washington 2013 — 2015
Bachelor of Science (B.S.), Computer Science, 3.82
Olympic College 2009 — 2013
Associate's degree, Computer Information Systems, 3.93
TeleTech September 2014 - Present
TeleTech June 2010 - September 2014
TeleTech February 2002 - June 2010
TXRX Networking June 2000 - February 2002
Skills
Virtualization, Vendor Management, Call Centers, Outsourcing, BPO, Customer Experience, Operations Management, Contact Centers, Customer Service, Technical Support, Service Delivery, Call Center, Workforce Management, Program Management, Performance Management, XP, Telecommunications, ITIL, Team Leadership, Business Analysis, Process Improvement, Customer Satisfaction, Windows Server, Active Directory, Avaya
Education
University of Washington 2013 — 2015
Bachelor of Science (B.S.), Computer Science, 3.82
Olympic College 2009 — 2013
Associate's degree, Computer Information Systems, 3.93
Des Sison's TeleTech Experience March 2004 - June 2005
Job Corporate Accounts Payable at Lowe Enterprises
Industry Real Estate
Experience
Lowe Enterprises March 2006 - Present
lowe enterprises 2006 - 2008
TeleTech March 2004 - June 2005
Education
Philippine Normal University 1993 — 1997
BS, Math
Lowe Enterprises March 2006 - Present
lowe enterprises 2006 - 2008
TeleTech March 2004 - June 2005
Education
Philippine Normal University 1993 — 1997
BS, Math
Kathryn Schauer's TeleTech Experience October 2003 - July 2007
Job Recruiter Assistant at ACS
Industry Consumer Services
Experience
ACS May 2008 - Present
TeleTech October 2003 - July 2007
TeleTech August 2002 - April 2005
K2 Sports March 1983 - January 2000
Skills
Applicant Tracking..., Talent Acquisition, College Recruiting, Technical Recruiting, Performance Management, Talent Management, Taleo, Process Improvement, BPO, Contract Recruitment, HRIS, Coaching, Job Fairs, Call Center, Onboarding, Internet Recruiting, Recruiting, Screening, New Hire Orientations, Employee Relations, Employee Benefits, Interviews, Training, Employee Training
Education
Olympic College 2000 — 2001
Business/Office Management
ACS May 2008 - Present
TeleTech October 2003 - July 2007
TeleTech August 2002 - April 2005
K2 Sports March 1983 - January 2000
Skills
Applicant Tracking..., Talent Acquisition, College Recruiting, Technical Recruiting, Performance Management, Talent Management, Taleo, Process Improvement, BPO, Contract Recruitment, HRIS, Coaching, Job Fairs, Call Center, Onboarding, Internet Recruiting, Recruiting, Screening, New Hire Orientations, Employee Relations, Employee Benefits, Interviews, Training, Employee Training
Education
Olympic College 2000 — 2001
Business/Office Management
Shane Van Oene's TeleTech Experience 2000 - 2002
Job President at VO Remarketing
Industry Sporting Goods
Experience
VO Remarketing July 2002 - Present
Teletech 2000 - 2002
Skills
Small Business, Strategic Planning, Team Building, Customer Service, Budgets, Sales Management, New Business Development, Management, Marketing Strategy, Marketing, Project Planning, Coaching, Sales Operations, Requirements Analysis
Education
Peru State College 1994 — 1998
BS, Accounting
VO Remarketing July 2002 - Present
Teletech 2000 - 2002
Skills
Small Business, Strategic Planning, Team Building, Customer Service, Budgets, Sales Management, New Business Development, Management, Marketing Strategy, Marketing, Project Planning, Coaching, Sales Operations, Requirements Analysis
Education
Peru State College 1994 — 1998
BS, Accounting
Chandree Kaufmann's TeleTech Experience September 2008 - Present
Job Talent Acquisition Manager at TeleTech
Industry Human Resources
Experience
TeleTech September 2008 - Present
Digital Monitoring Products November 2005 - September 2008
Curt Manufacturing October 2003 - July 2004
Interactive Furniture Solutions October 2002 - January 2003
ORC ProTel Inc. August 1999 - May 2002
Skills
Talent Acquisition, Taleo, Onboarding, Technical Recruiting, Employee Relations, BPO, Talent Management, Call Center, Performance Management, Employee Engagement, HRIS, Human Resources, Workforce Management, Behavioral Interviewing, Job Fairs, Interviews, Internet Recruiting, Vendor Management, Screening Resumes, College Recruiting, Employee Referral..., Recruitment Advertising, Contract Recruitment, Benefits Administration, Personnel Management, Employee Benefits, New Hire Orientations, Coaching, Customer Service, Succession Planning, Metrics, Staffing Services, IT Recruitment, Process Improvement, Training, HR Policies, Resume Writing, Background Checks, Outsourcing, Telephone Interviewing, RPO, Cold Calling, Leadership Development, Executive Search, Deferred Compensation, Screening, Workforce Planning, Sourcing, Recruiting, Applicant Tracking...
Education
Park University 1998 — 2002
Bachelor of Science (B.S.), Social Psychology
Park University
TeleTech September 2008 - Present
Digital Monitoring Products November 2005 - September 2008
Curt Manufacturing October 2003 - July 2004
Interactive Furniture Solutions October 2002 - January 2003
ORC ProTel Inc. August 1999 - May 2002
Skills
Talent Acquisition, Taleo, Onboarding, Technical Recruiting, Employee Relations, BPO, Talent Management, Call Center, Performance Management, Employee Engagement, HRIS, Human Resources, Workforce Management, Behavioral Interviewing, Job Fairs, Interviews, Internet Recruiting, Vendor Management, Screening Resumes, College Recruiting, Employee Referral..., Recruitment Advertising, Contract Recruitment, Benefits Administration, Personnel Management, Employee Benefits, New Hire Orientations, Coaching, Customer Service, Succession Planning, Metrics, Staffing Services, IT Recruitment, Process Improvement, Training, HR Policies, Resume Writing, Background Checks, Outsourcing, Telephone Interviewing, RPO, Cold Calling, Leadership Development, Executive Search, Deferred Compensation, Screening, Workforce Planning, Sourcing, Recruiting, Applicant Tracking...
Education
Park University 1998 — 2002
Bachelor of Science (B.S.), Social Psychology
Park University
Shantell Kelty's TeleTech Experience November 2010 - Present
Job Customer Servce at TeleTech
Industry Telecommunications
Experience
TeleTech November 2010 - Present
MetLife September 2007 - April 2008
Education
Pfeiffer University 2007 — 2011
Bachelor of Science, Business Administration
TeleTech November 2010 - Present
MetLife September 2007 - April 2008
Education
Pfeiffer University 2007 — 2011
Bachelor of Science, Business Administration
J Horsley's TeleTech Experience July 2009 - March 2010
Job Sr. Product Specialist II at Avalara
Industry Information Technology and Services
Experience
Avalara December 2013 - Present
Avalara September 2012 - November 2013
Avalara July 2011 - August 2012
Avalara April 2010 - July 2011
TeleTech July 2009 - March 2010
Donobi, Inc May 2007 - October 2008
Skills
HTML, CSS, Microsoft Office, MySQL, SaaS, Customer Service, Technical Support, Managerial, Comics, Web-comics, Writing, Online Marketing, SEO, Adobe Creative Suite, WordPress, Online Advertising, Web Design, Content Management, Enterprise Software, Web Development, Software Industry, Cloud Computing, User Experience, Mobile Applications, Professional Services, SharePoint, Product Management, CRM
Education
Olympic College 2007 — 2010
Associate of Arts and Sciences (A.A.S.), Computer Science
Klahowya
Avalara December 2013 - Present
Avalara September 2012 - November 2013
Avalara July 2011 - August 2012
Avalara April 2010 - July 2011
TeleTech July 2009 - March 2010
Donobi, Inc May 2007 - October 2008
Skills
HTML, CSS, Microsoft Office, MySQL, SaaS, Customer Service, Technical Support, Managerial, Comics, Web-comics, Writing, Online Marketing, SEO, Adobe Creative Suite, WordPress, Online Advertising, Web Design, Content Management, Enterprise Software, Web Development, Software Industry, Cloud Computing, User Experience, Mobile Applications, Professional Services, SharePoint, Product Management, CRM
Education
Olympic College 2007 — 2010
Associate of Arts and Sciences (A.A.S.), Computer Science
Klahowya
Brian Piddington's TeleTech Experience 1993 - February 1996
Job Sr Global Telecom Engr at Western Asset Management
Industry Financial Services
Experience
Western Asset Management August 2003 - Present
Cigna Healthcare February 1996 - May 2003
TeleTech 1993 - February 1996
Skills
Data Center, Cisco Technologies, Avaya Aura, Avaya Communication..., Large Systems..., Internetworking, QSIG, VoIP, SIP Trunking, Carrier Relationship..., Call Center..., Video Conferencing, Polycom Video..., Tandberg
Education
Pasadena City College 1978 — 1979
Applied Technologies
Mount Sierra College
Telecommunications Engineering
Berkeley extension
Applied Technologies
Western Asset Management August 2003 - Present
Cigna Healthcare February 1996 - May 2003
TeleTech 1993 - February 1996
Skills
Data Center, Cisco Technologies, Avaya Aura, Avaya Communication..., Large Systems..., Internetworking, QSIG, VoIP, SIP Trunking, Carrier Relationship..., Call Center..., Video Conferencing, Polycom Video..., Tandberg
Education
Pasadena City College 1978 — 1979
Applied Technologies
Mount Sierra College
Telecommunications Engineering
Berkeley extension
Applied Technologies
Ben Nickel-D'Andrea, CTFL's TeleTech Experience January 2008 - April 2009
Job Senior QA Analyst at Starbucks
Industry Information Technology and Services
Experience
Starbucks April 2014 - Present
GlobalLogic July 2012 - August 2013
GlobalLogic December 2010 - September 2012
Summa Solutions July 2010 - December 2010
Allied Testing August 2009 - July 2010
Accenture Technology Solutions May 2009 - August 2009
TeleTech January 2008 - April 2009
TeleTech July 2006 - January 2008
Skills
Agile Methodologies, Testing, Quality Assurance, Test Planning, HTML, SQL, Test Cases, Quality Center, Regression Testing, Software Quality..., Manual Testing, Oracle, Test Management, Databases, Localization, Microsoft SQL Server, Software Documentation, Integration, Bugzilla, POS systems, TFS, Team Foundation Server, Tririga, Cross-functional..., Team Leadership
Education
Instituto de Enseñanza Superior en Lenguas Vivas 2001 — 2012
Translator, Translation, Linguistics
QAustral 2010 — 2010
ISTQB Foundation Level Course, Software Testing
Pontificia Universidad Católica Argentina 'Santa María de los Buenos Aires' 2007 — 2007
Attendee, IV Jornadas de Actualización para traductores
International Association for Dialogue Analysis 2005 — 2005
Attendee, Linguistics
Alliance Française 2000 — 2002
DELF A2 Level, French
Escuela de Agricultura y Ganadería, UNS 2000 — 2002
AS in Agribusiness, Biology
Escuela de Agricultura y Ganadería, UNS 2000 — 2002
AS in Natural Science, Biology
Sociedad Escolar Alemana 1999 — 2001
Grundstuffe III, German
Starbucks April 2014 - Present
GlobalLogic July 2012 - August 2013
GlobalLogic December 2010 - September 2012
Summa Solutions July 2010 - December 2010
Allied Testing August 2009 - July 2010
Accenture Technology Solutions May 2009 - August 2009
TeleTech January 2008 - April 2009
TeleTech July 2006 - January 2008
Skills
Agile Methodologies, Testing, Quality Assurance, Test Planning, HTML, SQL, Test Cases, Quality Center, Regression Testing, Software Quality..., Manual Testing, Oracle, Test Management, Databases, Localization, Microsoft SQL Server, Software Documentation, Integration, Bugzilla, POS systems, TFS, Team Foundation Server, Tririga, Cross-functional..., Team Leadership
Education
Instituto de Enseñanza Superior en Lenguas Vivas 2001 — 2012
Translator, Translation, Linguistics
QAustral 2010 — 2010
ISTQB Foundation Level Course, Software Testing
Pontificia Universidad Católica Argentina 'Santa María de los Buenos Aires' 2007 — 2007
Attendee, IV Jornadas de Actualización para traductores
International Association for Dialogue Analysis 2005 — 2005
Attendee, Linguistics
Alliance Française 2000 — 2002
DELF A2 Level, French
Escuela de Agricultura y Ganadería, UNS 2000 — 2002
AS in Agribusiness, Biology
Escuela de Agricultura y Ganadería, UNS 2000 — 2002
AS in Natural Science, Biology
Sociedad Escolar Alemana 1999 — 2001
Grundstuffe III, German
Kevin Cochran's TeleTech Experience May 2006 - October 2006
Job Director, Enterprise FP&A at First Data Corporation
Industry Financial Services
Experience
First Data Corporation October 2012 - Present
First Data Corporation August 2007 - October 2012
Arrow Electronics October 2006 - August 2007
TeleTech May 2006 - October 2006
WellPoint August 2003 - March 2006
Graziano's Pizza Restaurant February 2002 - August 2003
Enterprise Rent-A-Car 1996 - 2002
Skills
Essbase, Hyperion, Financial Analysis, Budgeting, General Ledger, Business Case, Forecasting, Financial Reporting, Variance Analysis, Financial Planning, Financial Management, Strategic Financial..., Managerial Finance, Hyperion Enterprise, Strategy, Analysis, Budgets, Process Improvement, Business Analysis, Project Planning, Business Process..., Integration, Business Intelligence, Accounting, Access, Management, Finance, Financial Modeling
Education
Regis University 2009 — 2011
MBA, Finance &Accounting
Pepperdine University 1992 — 1996
B.S., Business Administration
First Data Corporation October 2012 - Present
First Data Corporation August 2007 - October 2012
Arrow Electronics October 2006 - August 2007
TeleTech May 2006 - October 2006
WellPoint August 2003 - March 2006
Graziano's Pizza Restaurant February 2002 - August 2003
Enterprise Rent-A-Car 1996 - 2002
Skills
Essbase, Hyperion, Financial Analysis, Budgeting, General Ledger, Business Case, Forecasting, Financial Reporting, Variance Analysis, Financial Planning, Financial Management, Strategic Financial..., Managerial Finance, Hyperion Enterprise, Strategy, Analysis, Budgets, Process Improvement, Business Analysis, Project Planning, Business Process..., Integration, Business Intelligence, Accounting, Access, Management, Finance, Financial Modeling
Education
Regis University 2009 — 2011
MBA, Finance &Accounting
Pepperdine University 1992 — 1996
B.S., Business Administration
Karen Forance, AINS, AIC's TeleTech Experience January 2001 - January 2004
Job American Integrity Insurance Company
Industry Insurance
Experience
American Integrity Insurance Company May 2014 - Present
EXL June 2013 - May 2014
The Hartford November 2012 - June 2013
The Hartford Insurance Group 2008 - June 2013
The Hartford February 2007 - June 2013
The Hartford May 2012 - December 2012
The Hartford 2004 - 2007
TeleTech January 2001 - January 2004
Skills
Insurance, Claims, Property & Casualty..., Customer Service, Mentoring, Claim, Commercial Lines, General Insurance, Liability, Underwriting, Umbrella Insurance, Homeowners, Subrogation, Claim Investigation, Property Damage, Claims Handling, Property Claims, Claims Resolution, Renters, Legal Liability, Commercial Insurance
Education
Polk State College 2015 — 2015
Accredited Claims Adjuster, ACA Designation
The Institutes 2010 — 2012
Associate in Claims, claims
The Institutes 2009 — 2010
Associate in Insurance Service, Insurance
Westfield State College
BS, Social Science
The Institutes -American Institute for CPCU
in progress, CPCU
American Integrity Insurance Company May 2014 - Present
EXL June 2013 - May 2014
The Hartford November 2012 - June 2013
The Hartford Insurance Group 2008 - June 2013
The Hartford February 2007 - June 2013
The Hartford May 2012 - December 2012
The Hartford 2004 - 2007
TeleTech January 2001 - January 2004
Skills
Insurance, Claims, Property & Casualty..., Customer Service, Mentoring, Claim, Commercial Lines, General Insurance, Liability, Underwriting, Umbrella Insurance, Homeowners, Subrogation, Claim Investigation, Property Damage, Claims Handling, Property Claims, Claims Resolution, Renters, Legal Liability, Commercial Insurance
Education
Polk State College 2015 — 2015
Accredited Claims Adjuster, ACA Designation
The Institutes 2010 — 2012
Associate in Claims, claims
The Institutes 2009 — 2010
Associate in Insurance Service, Insurance
Westfield State College
BS, Social Science
The Institutes -American Institute for CPCU
in progress, CPCU
Sigmund Chan's TeleTech Experience October 2009 - Present
Job Customer Satisfaction Level Enhancer
Industry Consumer Services
Experience
TeleTech October 2009 - Present
Verizon Wireless September 2008 - June 2009
City of North Myrtle Beach 2009 - 2009
Unicel October 2007 - September 2008
RadioShack November 1996 - October 2007
Skills
Customer Satisfaction, Customer Service, Sales, Sales Management, Customer Retention, Retail, Call Center, Account Management, Merchandising, Inventory Management, Team Building, Direct Sales, Microsoft Office, Training, Microsoft Excel, Management, Coaching, Selling Skills, Data Entry, PowerPoint
Education
Plymouth State University 1996 — 1999
B.S., Marine Biology
University of California, Santa Barbara 1993 — 1995
Marine Biology
South Gate High School 1989 — 1993
TeleTech October 2009 - Present
Verizon Wireless September 2008 - June 2009
City of North Myrtle Beach 2009 - 2009
Unicel October 2007 - September 2008
RadioShack November 1996 - October 2007
Skills
Customer Satisfaction, Customer Service, Sales, Sales Management, Customer Retention, Retail, Call Center, Account Management, Merchandising, Inventory Management, Team Building, Direct Sales, Microsoft Office, Training, Microsoft Excel, Management, Coaching, Selling Skills, Data Entry, PowerPoint
Education
Plymouth State University 1996 — 1999
B.S., Marine Biology
University of California, Santa Barbara 1993 — 1995
Marine Biology
South Gate High School 1989 — 1993
Casey Carll's TeleTech Experience December 2008 - August 2011
Job P.O.S. Tech at Bass Pro Shops
Industry Information Technology and Services
Experience
Bass Pro Shops April 2013 - Present
TeleTech December 2008 - August 2011
Skills
Windows 7, Windows 8, Computer Hardware, Networking, Wireless Networking, Technical Support, Windows XP, Software Installation, Windows, Windows 8.1, Laptops, Customer Service, Documentation, Outlook, Troubleshooting, HP, Team Leadership, Active Directory, Leadership, Windows Server, Servers
Education
Ozarks Technical Community College
Computer Systems Networking and Telecommunications
Bass Pro Shops April 2013 - Present
TeleTech December 2008 - August 2011
Skills
Windows 7, Windows 8, Computer Hardware, Networking, Wireless Networking, Technical Support, Windows XP, Software Installation, Windows, Windows 8.1, Laptops, Customer Service, Documentation, Outlook, Troubleshooting, HP, Team Leadership, Active Directory, Leadership, Windows Server, Servers
Education
Ozarks Technical Community College
Computer Systems Networking and Telecommunications
Sheenah James-Fix's TeleTech Experience October 2004 - December 2005
Job Personal banker at US Bank
Industry Wireless
Experience
GoWireless, Inc. December 2010 - Present
Verizon Wireless/ Flextronics 2005 - 2010
TeleTech October 2004 - December 2005
Levy Restaurants September 2002 - March 2004
Skills
Windows, Excel,..., Cash Flow, Cash Register, Answer multi line..., Multi Tasking, Goal-oriented..., Verbal De-escalation, Mentoring New Hires, Coaching, Outbound Marketing, Inbound Lead Generation, Wireless Broadband, teaching consumer and..., Quality Auditing, Inventory Control, Inventory Management, Sales Order Processing, merchandise ordering, Customer Follow-up, Software Updates, billing account support, Troubleshooting, 10 Key, Operations Management
Education
Phoenix College 2002 — 2003
GoWireless, Inc. December 2010 - Present
Verizon Wireless/ Flextronics 2005 - 2010
TeleTech October 2004 - December 2005
Levy Restaurants September 2002 - March 2004
Skills
Windows, Excel,..., Cash Flow, Cash Register, Answer multi line..., Multi Tasking, Goal-oriented..., Verbal De-escalation, Mentoring New Hires, Coaching, Outbound Marketing, Inbound Lead Generation, Wireless Broadband, teaching consumer and..., Quality Auditing, Inventory Control, Inventory Management, Sales Order Processing, merchandise ordering, Customer Follow-up, Software Updates, billing account support, Troubleshooting, 10 Key, Operations Management
Education
Phoenix College 2002 — 2003
Karen McCaffery's TeleTech Experience July 2011 - April 2014
Job Payroll Specialist at Paychex
Industry Consumer Services
Experience
Paychex April 2014 - Present
Go 4 U June 2008 - Present
Teletech Inc. November 2012 - April 2014
TeleTech July 2011 - April 2014
Teletech Inc October 2013 - December 2013
Teletech Inc. August 2012 - November 2012
HR One Inc. February 2009 - June 2009
Liberty Resources January 2008 - May 2008
Third Key August 2006 - October 2007
Citizens Bank January 2003 - July 2006
Skills
Supervisory Skills, Call Center, Call Centers, Data Entry, Troubleshooting, Windows 7, VoIP, Time Management, Clerical Skills, Online Research, Microsoft Office 2007, Customer Service, Training, Spreadsheets, Payroll, Human Resources, Interviews, Microsoft Excel, Research, Microsoft Office, Administrative..., Leadership, Administrative..., System Administration
Education
Onondaga Community College 2002 — 2004
Associate, Applied Science, Business Administration
Cicero North Syracuse 1983 — 1986
Regents diploma, Mathematics and Sciences
Paychex April 2014 - Present
Go 4 U June 2008 - Present
Teletech Inc. November 2012 - April 2014
TeleTech July 2011 - April 2014
Teletech Inc October 2013 - December 2013
Teletech Inc. August 2012 - November 2012
HR One Inc. February 2009 - June 2009
Liberty Resources January 2008 - May 2008
Third Key August 2006 - October 2007
Citizens Bank January 2003 - July 2006
Skills
Supervisory Skills, Call Center, Call Centers, Data Entry, Troubleshooting, Windows 7, VoIP, Time Management, Clerical Skills, Online Research, Microsoft Office 2007, Customer Service, Training, Spreadsheets, Payroll, Human Resources, Interviews, Microsoft Excel, Research, Microsoft Office, Administrative..., Leadership, Administrative..., System Administration
Education
Onondaga Community College 2002 — 2004
Associate, Applied Science, Business Administration
Cicero North Syracuse 1983 — 1986
Regents diploma, Mathematics and Sciences
Brent Dunn's TeleTech Experience September 1999 - October 2009
Job Team Lead at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services March 2010 - Present
APAC Customer Services October 2009 - November 2010
TeleTech September 1999 - October 2009
Skills
Call Center, Inbound, Performance Management, Customer Experience, Coaching, Root Cause Analysis, Situational Leadership, Excel, Customer Service, Continuous Improvement
Education
Pima Community College
Associate's degree, General Studies
University of Arizona
Psychology
APAC Customer Services March 2010 - Present
APAC Customer Services October 2009 - November 2010
TeleTech September 1999 - October 2009
Skills
Call Center, Inbound, Performance Management, Customer Experience, Coaching, Root Cause Analysis, Situational Leadership, Excel, Customer Service, Continuous Improvement
Education
Pima Community College
Associate's degree, General Studies
University of Arizona
Psychology
Jonathan Cloud's TeleTech Experience February 2010 - June 2010
Job Management Consulting Professional
Industry Management Consulting
Experience
TeleTech February 2010 - June 2010
Starfinder Foundation September 2009 - March 2010
Philadelphia University January 2005 - August 2008
Education
Philadelphia University 2005 — 2009
Bachelor of Science, Business Administration
TeleTech February 2010 - June 2010
Starfinder Foundation September 2009 - March 2010
Philadelphia University January 2005 - August 2008
Education
Philadelphia University 2005 — 2009
Bachelor of Science, Business Administration
Chelsea Hawkins's TeleTech Experience June 2011 - Present
Job Account Services Rep for Clearwire at TeleTech
Industry Hospital & Health Care
Experience
TeleTech June 2011 - Present
Clearwire June 2010 - July 2011
West 2009 - 2010
Skills
Computer Literate, Answering Phones, Customer Service, Microsoft Office, Call Center, Team Building, Customer Satisfaction, Data Entry, Outlook, Call Centers, Telephone Skills, Troubleshooting, Customer Experience
Education
Pensacola Junior College 2011 — 2013
Sonography
TeleTech June 2011 - Present
Clearwire June 2010 - July 2011
West 2009 - 2010
Skills
Computer Literate, Answering Phones, Customer Service, Microsoft Office, Call Center, Team Building, Customer Satisfaction, Data Entry, Outlook, Call Centers, Telephone Skills, Troubleshooting, Customer Experience
Education
Pensacola Junior College 2011 — 2013
Sonography
Bradley Waterworth's TeleTech Experience October 2007 - December 2010
Job Network Hardware Technician at Ozarks Technical Community College
Industry Information Technology and Services
Experience
Ozarks Technical Community College May 2015 - Present
Hewlett-Packard February 2011 - July 2013
Hewlett-Packard February 2010 - February 2011
TeleTech October 2007 - December 2010
Skills
Team Leadership, Call Center, Cisco Technologies, Vendor Management, Troubleshooting, Data Center, Call Centers, Technical Support, IT Service Management, Cloud Computing, Training, ITIL, Service Delivery, Management, Business Analysis, Leadership, Team Management, Networking, Pre-sales, Customer Satisfaction, SharePoint, Project Management, Solution Selling, Windows, Process Improvement, Telecommunications, Outsourcing, Software Documentation, Sales, Computer Hardware, Disaster Recovery, System Administration, CRM, Customer Experience, IT Operations, HP, Servers, Enterprise Software, Windows 7, Hardware, BPO
Education
Ozarks Technical Community College 2013 — 2015
Associate of Arts and Sciences (A.A.S.), Networking Technology, 3.870
Ozarks Technical Community College May 2015 - Present
Hewlett-Packard February 2011 - July 2013
Hewlett-Packard February 2010 - February 2011
TeleTech October 2007 - December 2010
Skills
Team Leadership, Call Center, Cisco Technologies, Vendor Management, Troubleshooting, Data Center, Call Centers, Technical Support, IT Service Management, Cloud Computing, Training, ITIL, Service Delivery, Management, Business Analysis, Leadership, Team Management, Networking, Pre-sales, Customer Satisfaction, SharePoint, Project Management, Solution Selling, Windows, Process Improvement, Telecommunications, Outsourcing, Software Documentation, Sales, Computer Hardware, Disaster Recovery, System Administration, CRM, Customer Experience, IT Operations, HP, Servers, Enterprise Software, Windows 7, Hardware, BPO
Education
Ozarks Technical Community College 2013 — 2015
Associate of Arts and Sciences (A.A.S.), Networking Technology, 3.870
Brittney Kaegel's TeleTech Experience January 2014 - Present
Job Customer Support for Intuit TurboTax at TeleTech
Industry Telecommunications
Experience
TeleTech January 2014 - Present
B. Kaegel Photography January 2008 - Present
Chase July 2011 - August 2013
Mediacom Communications March 2009 - June 2011
Skills
Photography, Digital Photography, Photoshop, Portrait Photography, Commercial Photography, Portraits, Adobe Creative Suite, Image Editing, Event Photography
Education
Ozarks Technical Community College 2003 — 2008
Associate of Arts (A.A.), General Education
TeleTech January 2014 - Present
B. Kaegel Photography January 2008 - Present
Chase July 2011 - August 2013
Mediacom Communications March 2009 - June 2011
Skills
Photography, Digital Photography, Photoshop, Portrait Photography, Commercial Photography, Portraits, Adobe Creative Suite, Image Editing, Event Photography
Education
Ozarks Technical Community College 2003 — 2008
Associate of Arts (A.A.), General Education
David Chollar's TeleTech Experience 2003 - 2003
Job Administrative Assistant at Digestive Disease and Endoscopy Center
Industry Medical Practice
Experience
2011Digestive Disease and Endoscopy Center January 2011 - Present
Human Education Net December 2006 - May 2010
Human Education Net October 2003 - December 2006
TeleTech 2003 - 2003
Education
Western Washington University 2000 — 2002
Bachelor of Arts, Business Administration
Olympic College 1998 — 2000
Associate of Arts
2011Digestive Disease and Endoscopy Center January 2011 - Present
Human Education Net December 2006 - May 2010
Human Education Net October 2003 - December 2006
TeleTech 2003 - 2003
Education
Western Washington University 2000 — 2002
Bachelor of Arts, Business Administration
Olympic College 1998 — 2000
Associate of Arts
Trisha Goddard's TeleTech Experience December 2006 - July 2012
Job HR Generalist at Wheeling Hospital
Industry Hospital & Health Care
Experience
Wheeling Hospital July 2012 - Present
TeleTech December 2006 - July 2012
Office Depot May 2004 - December 2006
Skills
HRIS, Talent Acquisition, Employee Relations, Onboarding, Recruiting, Personnel Management, Human Resources, Benefits Administration, Training, Talent Management, HR Policies
Education
Otterbein University 2002 — 2003
BA, Human Resource Management
Wheeling Hospital July 2012 - Present
TeleTech December 2006 - July 2012
Office Depot May 2004 - December 2006
Skills
HRIS, Talent Acquisition, Employee Relations, Onboarding, Recruiting, Personnel Management, Human Resources, Benefits Administration, Training, Talent Management, HR Policies
Education
Otterbein University 2002 — 2003
BA, Human Resource Management
Andrew Alvare's TeleTech Experience June 2011 - Present
Job Teir II Retention Senior at Clearwire
Industry Internet
Experience
TeleTech June 2011 - Present
APA, LLC January 2004 - January 2006
Education
University of West Florida 2000 — 2001
Finance
Pensacola Junior College 1998 — 2000
A.A., Business
TeleTech June 2011 - Present
APA, LLC January 2004 - January 2006
Education
University of West Florida 2000 — 2001
Finance
Pensacola Junior College 1998 — 2000
A.A., Business
Scott Singletary's TeleTech Experience November 2002 - November 2005
Job Experienced Call Center Leader
Industry Outsourcing/Offshoring
Experience
DB&A - DeWolff, Boberg & Associates, Inc March 2012 - June 2013
Sykes November 2005 - July 2011
TeleTech November 2002 - November 2005
Keishin Kan Karate March 1999 - November 2002
Chartway Federal Credit Union December 1998 - April 2002
Skills
Call Centers, Outsourcing, BPO, Customer Satisfaction, Account Management, CRM, Customer Experience, Contact Centers, Team Management, Management, Vendor Management, Customer Retention, Lead Generation, Customer Service, Operations Management, Sales, Team Leadership, Service Delivery, Leadership Development
Education
Old Dominion University 1994 — 1999
Bachelor, Business Administration
Fork Union Military Academy 1989 — 1991
High School Diploma
DB&A - DeWolff, Boberg & Associates, Inc March 2012 - June 2013
Sykes November 2005 - July 2011
TeleTech November 2002 - November 2005
Keishin Kan Karate March 1999 - November 2002
Chartway Federal Credit Union December 1998 - April 2002
Skills
Call Centers, Outsourcing, BPO, Customer Satisfaction, Account Management, CRM, Customer Experience, Contact Centers, Team Management, Management, Vendor Management, Customer Retention, Lead Generation, Customer Service, Operations Management, Sales, Team Leadership, Service Delivery, Leadership Development
Education
Old Dominion University 1994 — 1999
Bachelor, Business Administration
Fork Union Military Academy 1989 — 1991
High School Diploma
Christopher Bigham's TeleTech Experience February 2003 - February 2005
Job Senior Manager Business Performance at Charter Communications
Industry Telecommunications
Experience
Charter Communications September 2011 - Present
T-Mobile USA February 2005 - September 2011
TeleTech February 2003 - February 2005
TeleTech February 1998 - February 2003
Skills
Team Leadership, Vendor Management, Client Services, Call Center Management, Performance Management, Customer Satisfaction..., Quality Assurance, Command Center, Real Time, Workforce Management, Strategic Design, Strategic Planning, Forecasting, Capacity Planning, Predictive Modeling, Life Cycle Assessment, Business Intelligence, Application Development, Application Design, Database Development, Database Design, Qualitative Research, Applied Mathematics, MS Office Suite, Adobe Creative Suite, SQL Server, Telecom Technologies, Call Center
Education
Penn State University 2000 — 2001
none, Management Information Services
Penn State University 1994 — 1995
none, Engineering/Astrophysics
Charter Communications September 2011 - Present
T-Mobile USA February 2005 - September 2011
TeleTech February 2003 - February 2005
TeleTech February 1998 - February 2003
Skills
Team Leadership, Vendor Management, Client Services, Call Center Management, Performance Management, Customer Satisfaction..., Quality Assurance, Command Center, Real Time, Workforce Management, Strategic Design, Strategic Planning, Forecasting, Capacity Planning, Predictive Modeling, Life Cycle Assessment, Business Intelligence, Application Development, Application Design, Database Development, Database Design, Qualitative Research, Applied Mathematics, MS Office Suite, Adobe Creative Suite, SQL Server, Telecom Technologies, Call Center
Education
Penn State University 2000 — 2001
none, Management Information Services
Penn State University 1994 — 1995
none, Engineering/Astrophysics
Ashley Van Buren's TeleTech Experience January 2009 - Present
Job Member Service Representative at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech January 2009 - Present
Grand Crowne Resorts May 2006 - February 2007
Education
Ozarks Technical Community College 2010 — 2013
Registered Health Information Technician, 3.015
TeleTech January 2009 - Present
Grand Crowne Resorts May 2006 - February 2007
Education
Ozarks Technical Community College 2010 — 2013
Registered Health Information Technician, 3.015
Nicole Beechler's TeleTech Experience June 2010 - December 2010
Job Barista
Industry Retail
Experience
Suquamish Clearwater Casino Resort September 2013 - December 2013
Best Buy July 2013 - August 2013
Caribou Coffee March 2011 - April 2013
TeleTech June 2010 - December 2010
Shell October 2009 - February 2010
Dimension4 September 2007 - October 2008
Skills
Negotiation, Data Entry, Sales Operations, Customer Service, Sales, Inventory Management, Retail, Teamwork, Coaching, Customer Satisfaction, Merchandising, Food, Pricing, Inventory Control, Food Service
Education
Olympic College
Associate of Arts and Sciences (A.A.S.)
Central Kitsap High School
High School Diploma
Suquamish Clearwater Casino Resort September 2013 - December 2013
Best Buy July 2013 - August 2013
Caribou Coffee March 2011 - April 2013
TeleTech June 2010 - December 2010
Shell October 2009 - February 2010
Dimension4 September 2007 - October 2008
Skills
Negotiation, Data Entry, Sales Operations, Customer Service, Sales, Inventory Management, Retail, Teamwork, Coaching, Customer Satisfaction, Merchandising, Food, Pricing, Inventory Control, Food Service
Education
Olympic College
Associate of Arts and Sciences (A.A.S.)
Central Kitsap High School
High School Diploma
Cassie Prentice's TeleTech Experience April 2007 - June 2008
Job Medical Practice Professional
Industry Medical Practice
Experience
TeleTech April 2007 - June 2008
American Ambulance 2003 - 2008
Skills
Medical Billing, EMT, Computer Literate, People Skills
Education
Penn State University 2003 — 2003
Emergency Medical Technology/Technician (EMT Paramedic)
Belle Vernon area High School 2001 — 2003
TeleTech April 2007 - June 2008
American Ambulance 2003 - 2008
Skills
Medical Billing, EMT, Computer Literate, People Skills
Education
Penn State University 2003 — 2003
Emergency Medical Technology/Technician (EMT Paramedic)
Belle Vernon area High School 2001 — 2003
Amanda Chadd's TeleTech Experience March 2007 - February 2008
Job Consumer Services Professional
Industry Consumer Services
Experience
home February 2008 - Present
TeleTech March 2007 - February 2008
tele tech 2007 - 2008
Skills
Child Development, Leadership, Teamwork, Lesson Planning, Photography, computer skills, experience with infants, Experience Working with..., Customer Service
Education
Ozarks Technical Community College 2003 — 2004
n/a, Early Childhood Education and Teaching
Logan Rogersville High School 2000 — 2004
general, High School/Secondary Diplomas and Certificates
home February 2008 - Present
TeleTech March 2007 - February 2008
tele tech 2007 - 2008
Skills
Child Development, Leadership, Teamwork, Lesson Planning, Photography, computer skills, experience with infants, Experience Working with..., Customer Service
Education
Ozarks Technical Community College 2003 — 2004
n/a, Early Childhood Education and Teaching
Logan Rogersville High School 2000 — 2004
general, High School/Secondary Diplomas and Certificates
Nathan Nielsen's TeleTech Experience August 2005 - July 2007
Job Lead Technical Support Specialist at Nova Home Loans
Industry Financial Services
Experience
NOVA® Home Loans August 2013 - Present
Nova Home Loans April 2012 - August 2013
Grupocomp July 2007 - March 2012
TeleTech August 2005 - July 2007
Benson Public School District July 2002 - August 2004
Skills
OS X, Windows 7, Windows Vista, Windows XP Pro, iOS, Blackberry OS, Android, Microsoft Office, Windows Server, Help Desk Support, Information Technology, Technical Support, Troubleshooting, Active Directory, Computer Hardware, ShoreTel, Windows 8, Windows 8.1, Norton Ghost, Antivirus, Virus Removal
Education
Pima Community College
Systems Administration/Networking - Associate of Applied Science, Computer and Information Sciences and Support Services, 3.42 GPA
Benson High School 2000 — 2004
Diploma
NOVA® Home Loans August 2013 - Present
Nova Home Loans April 2012 - August 2013
Grupocomp July 2007 - March 2012
TeleTech August 2005 - July 2007
Benson Public School District July 2002 - August 2004
Skills
OS X, Windows 7, Windows Vista, Windows XP Pro, iOS, Blackberry OS, Android, Microsoft Office, Windows Server, Help Desk Support, Information Technology, Technical Support, Troubleshooting, Active Directory, Computer Hardware, ShoreTel, Windows 8, Windows 8.1, Norton Ghost, Antivirus, Virus Removal
Education
Pima Community College
Systems Administration/Networking - Associate of Applied Science, Computer and Information Sciences and Support Services, 3.42 GPA
Benson High School 2000 — 2004
Diploma
Donna Sciara's TeleTech Experience November 2013 - April 2015
Job Licensed Health and Life Insurance Agent
Industry Insurance
Experience
Tower Watson June 2015 - Present
TeleTech November 2013 - April 2015
Private May 2012 - August 2013
Community Access May 2010 - January 2011
Private Client November 2004 - March 2010
Policy Store April 2004 - October 2004
HMHD September 2001 - April 2004
HMHD September 2001 - April 2004
Novant Health Presbyterian Medical Center September 2001 - April 2004
Skills
Healthcare, Customer Service, Management, Training, Telephone Skills, Health Insurance, Elder Care, Employee Benefits, Home Care, Hospitals, Data Entry, Scheduling, Call Centers, Customer Satisfaction, Medicare, Process Improvement, Outlook, HIPAA, Microsoft Office, Microsoft Excel, PowerPoint, Cold Calling, PBX, Quality Assurance
Education
Paris Junior College
High School Graduate
Tower Watson June 2015 - Present
TeleTech November 2013 - April 2015
Private May 2012 - August 2013
Community Access May 2010 - January 2011
Private Client November 2004 - March 2010
Policy Store April 2004 - October 2004
HMHD September 2001 - April 2004
HMHD September 2001 - April 2004
Novant Health Presbyterian Medical Center September 2001 - April 2004
Skills
Healthcare, Customer Service, Management, Training, Telephone Skills, Health Insurance, Elder Care, Employee Benefits, Home Care, Hospitals, Data Entry, Scheduling, Call Centers, Customer Satisfaction, Medicare, Process Improvement, Outlook, HIPAA, Microsoft Office, Microsoft Excel, PowerPoint, Cold Calling, PBX, Quality Assurance
Education
Paris Junior College
High School Graduate
Erika Doppelheuer's TeleTech Experience September 2013 - Present
Job Trainer at TeleTech
Industry Education Management
Experience
TeleTech September 2013 - Present
Education
Penn State University 2008 — 2012
Bachelorâs Degree, History, 3.0
TeleTech September 2013 - Present
Education
Penn State University 2008 — 2012
Bachelorâs Degree, History, 3.0
Molly Fuchs's TeleTech Experience June 2010 - April 2011
Job Front Desk Agent at Starwood Hotels & Resorts Worldwide, Inc.
Industry Hospitality
Experience
Starwood Hotels & Resorts Worldwide, Inc. September 2014 - Present
AMC Theatres May 2013 - Present
Ann Taylor Loft April 2013 - January 2015
Trend Concepts Unlimited, Inc. March 2010 - January 2014
TeleTech June 2010 - April 2011
Skills
Customer Service, Retail, Retail Sales, Typing, Phone Etiquette, Always Punctual, Escalation Resolution, Learning Quickly, Customer Satisfaction, Camera Operating, Cashiering, Marketing Strategy
Education
Olympic College 2013 — 2015
Starwood Hotels & Resorts Worldwide, Inc. September 2014 - Present
AMC Theatres May 2013 - Present
Ann Taylor Loft April 2013 - January 2015
Trend Concepts Unlimited, Inc. March 2010 - January 2014
TeleTech June 2010 - April 2011
Skills
Customer Service, Retail, Retail Sales, Typing, Phone Etiquette, Always Punctual, Escalation Resolution, Learning Quickly, Customer Satisfaction, Camera Operating, Cashiering, Marketing Strategy
Education
Olympic College 2013 — 2015
Sheri Perdue's TeleTech Experience August 2010 - August 2012
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
Self-employed 2000 - 2013
TeleTech August 2010 - August 2012
Education
Olympic College 2008 — 2009
Human Services, General
Self-employed 2000 - 2013
TeleTech August 2010 - August 2012
Education
Olympic College 2008 — 2009
Human Services, General
Ldprc Ps's TeleTech Experience September 2005 - Present
Job Process Specialist at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech September 2005 - Present
Century Construction November 1999 - April 2004
Education
Pennsylvania State University-Penn State Fayette- Eberly Campus 1980 — 1983
Laurel Highlands High School 1978 — 1980
Diploma
TeleTech September 2005 - Present
Century Construction November 1999 - April 2004
Education
Pennsylvania State University-Penn State Fayette- Eberly Campus 1980 — 1983
Laurel Highlands High School 1978 — 1980
Diploma
Betty towne's TeleTech Experience 2011 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
TeleTech 2011 - 2012
Bud Plant Art Books 1998 - 2005
Skills
Human Resources, Community Theatre, Employee Training, Technical Writing, Events Organisation
Education
Oregon State University
Washington State University, Oregon State
TeleTech 2011 - 2012
Bud Plant Art Books 1998 - 2005
Skills
Human Resources, Community Theatre, Employee Training, Technical Writing, Events Organisation
Education
Oregon State University
Washington State University, Oregon State
corey cantrell's TeleTech Experience June 2013 - Present
Job call represenative at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech June 2013 - Present
McDonald's Corporation May 2013 - June 2013
Education
Ozarks Technical Community College 2014 — 2019
Associate of Arts (A.A.), Homeland Security, Law Enforcement, Firefighting and Related Protective Services
mansfield high school 2009 — 2013
TeleTech June 2013 - Present
McDonald's Corporation May 2013 - June 2013
Education
Ozarks Technical Community College 2014 — 2019
Associate of Arts (A.A.), Homeland Security, Law Enforcement, Firefighting and Related Protective Services
mansfield high school 2009 — 2013
Joe Lamar's TeleTech Experience August 2013 - December 2013
Job Be a valuable addition to your company through hard work and dedication; Quick learner; Excellent computer skills
Industry Information Services
Experience
Freelance Computer Services April 2009 - Present
American Detection Specialists December 2014 - March 2015
TeleTech August 2013 - December 2013
Expedia, Inc. April 2013 - May 2013
Home Instead Senior Care May 2008 - September 2012
Skills
Administrative Assisting, Administrative Support..., Administrative Work, Audio/Visual Equipment, Bookkeeping / Accounting, Business Administration..., Communication Work, Computer Proficiency, Computer Maintenance, Computer Networking, Customer Service, Data Entry, Document Scanning, Elderly Care Work, Fax, General Office Skills, Graphic Design, Mac OS, Medical Terminology, Microsoft Office, Multi-line Phone, Pro Tools, Reception Work, Sales, Telemarketing, Ten Key, Typing, Web Services, Windows
Education
Ozarks Technical Community College
GED
Homeschooled 9th-12th 2006 — 2010
Freelance Computer Services April 2009 - Present
American Detection Specialists December 2014 - March 2015
TeleTech August 2013 - December 2013
Expedia, Inc. April 2013 - May 2013
Home Instead Senior Care May 2008 - September 2012
Skills
Administrative Assisting, Administrative Support..., Administrative Work, Audio/Visual Equipment, Bookkeeping / Accounting, Business Administration..., Communication Work, Computer Proficiency, Computer Maintenance, Computer Networking, Customer Service, Data Entry, Document Scanning, Elderly Care Work, Fax, General Office Skills, Graphic Design, Mac OS, Medical Terminology, Microsoft Office, Multi-line Phone, Pro Tools, Reception Work, Sales, Telemarketing, Ten Key, Typing, Web Services, Windows
Education
Ozarks Technical Community College
GED
Homeschooled 9th-12th 2006 — 2010
Lori Vail-Nowack's TeleTech Experience February 2015 - Present
Job Customer Service Advisor at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech February 2015 - Present
Self-Employed April 1987 - Present
Blue Taxi June 2009 - September 2009
RGIS February 1999 - July 2003
Education
Gainesville Job Corps 1992 — 1994
Business Clerical/Management Certificate, Business Clerical/Management Certificate
Florida GED of Hollywood, FL 1992 — 1992
High School Diploma, High School Diploma
Ozarks Technical Community College
Associate of Art/ General Education
TeleTech February 2015 - Present
Self-Employed April 1987 - Present
Blue Taxi June 2009 - September 2009
RGIS February 1999 - July 2003
Education
Gainesville Job Corps 1992 — 1994
Business Clerical/Management Certificate, Business Clerical/Management Certificate
Florida GED of Hollywood, FL 1992 — 1992
High School Diploma, High School Diploma
Ozarks Technical Community College
Associate of Art/ General Education
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc