TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
TeleTech List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TeleTech. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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3,388 TeleTech employees in database. Find out everything there's to know about TeleTech employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
TeleTech Employees
Employee
Years
Job
Industry
Alan Oliva Alan Oliva's TeleTech Experience September 2010 - June 2012
Job Soccer Referee
Industry Sports
Experience
NCSRA/NCYSA November 2014 - Present
Red Ventures June 2014 - December 2014
Red Ventures January 2014 - June 2014
Georgal Idiomas June 2012 - June 2013
TeleTech September 2010 - June 2012
Skills
Leadership, Teaching, Sales, Customer Service, Microsoft Excel, Microsoft Word, Adobe Acrobat, PowerPoint, Avaya, Athletics, Coaching, Event Planning, Team Leadership, Public Speaking, Microsoft Office, Social Media, Time Management, Training, Social Networking, Teamwork, Management
Education
University of North Carolina at Charlotte 2015 — 2017
Chemistry, Biochemistry
Central Piedmont Community College 2014 — 2015
Associate of Science (A.S.), Biochemistry
Universidad Nacional Autónoma de México 2010 — 2013
Bachelor's degree, Biology, General
North Carolina State University 2007 — 2008
Bachelor's degree, Biochemistry
NCSRA/NCYSA November 2014 - Present
Red Ventures June 2014 - December 2014
Red Ventures January 2014 - June 2014
Georgal Idiomas June 2012 - June 2013
TeleTech September 2010 - June 2012
Skills
Leadership, Teaching, Sales, Customer Service, Microsoft Excel, Microsoft Word, Adobe Acrobat, PowerPoint, Avaya, Athletics, Coaching, Event Planning, Team Leadership, Public Speaking, Microsoft Office, Social Media, Time Management, Training, Social Networking, Teamwork, Management
Education
University of North Carolina at Charlotte 2015 — 2017
Chemistry, Biochemistry
Central Piedmont Community College 2014 — 2015
Associate of Science (A.S.), Biochemistry
Universidad Nacional Autónoma de México 2010 — 2013
Bachelor's degree, Biology, General
North Carolina State University 2007 — 2008
Bachelor's degree, Biochemistry
Valerie Stanton Valerie Stanton's TeleTech Experience October 2007 - September 2008
Job Owner Thru The GrapeVine
Industry Retail
Experience
Thru The GrapeVine March 2012 - Present
TF System September 2011 - January 2012
Bryan College July 2010 - September 2011
University of Phoenix September 2008 - January 2010
TeleTech October 2007 - September 2008
Faith Assembly Christian School January 2006 - March 2007
Ava Victory Academy August 2001 - December 2005
Ava Public Schools August 1998 - December 2001
Skills
Marketing Strategy, Online Marketing, Business Strategy, Fundraising, Team Building, Research, Customer Service, Instructional Design, Event Planning, Public Speaking, Succession Planning, Recruiting, Microsoft Word, Time Management, Leadership Development, Small Business, Business Planning, New Business Development, Policy, Teamwork, Leadership, Management, Online Advertising, Healthcare, Strategic Partnerships, Training, Talent Acquisition, Curriculum Design, Business Development, Higher Education, Program Management, Marketing, Advertising, Negotiation, Public Relations, PowerPoint, Contract Negotiation, Microsoft Office, Sales Management, Team Leadership, Microsoft Excel, Marketing Communications, Social Media Marketing, Social Networking, Sales, Social Media, Strategic Planning, Event Management, Human Resources, Career Counseling
Education
Capella University 2010 — 2011
MA, Enrollment Management
Drury University
Bachelor of Science, Education
ACSI
Ava High School
Pensacola Christian College
University of Phoenix
Training, Secondary Education Recruitment
University of Phoenix
Master's, Management; Human Resource Management
University of PhoenixLe
Thru The GrapeVine March 2012 - Present
TF System September 2011 - January 2012
Bryan College July 2010 - September 2011
University of Phoenix September 2008 - January 2010
TeleTech October 2007 - September 2008
Faith Assembly Christian School January 2006 - March 2007
Ava Victory Academy August 2001 - December 2005
Ava Public Schools August 1998 - December 2001
Skills
Marketing Strategy, Online Marketing, Business Strategy, Fundraising, Team Building, Research, Customer Service, Instructional Design, Event Planning, Public Speaking, Succession Planning, Recruiting, Microsoft Word, Time Management, Leadership Development, Small Business, Business Planning, New Business Development, Policy, Teamwork, Leadership, Management, Online Advertising, Healthcare, Strategic Partnerships, Training, Talent Acquisition, Curriculum Design, Business Development, Higher Education, Program Management, Marketing, Advertising, Negotiation, Public Relations, PowerPoint, Contract Negotiation, Microsoft Office, Sales Management, Team Leadership, Microsoft Excel, Marketing Communications, Social Media Marketing, Social Networking, Sales, Social Media, Strategic Planning, Event Management, Human Resources, Career Counseling
Education
Capella University 2010 — 2011
MA, Enrollment Management
Drury University
Bachelor of Science, Education
ACSI
Ava High School
Pensacola Christian College
University of Phoenix
Training, Secondary Education Recruitment
University of Phoenix
Master's, Management; Human Resource Management
University of PhoenixLe
Dustin Sand's TeleTech Experience June 2008 - September 2010
Job Computer and Network Security Professional
Industry Computer & Network Security
Experience
Expedia, Inc. July 2015 - September 2015
Expedia, Inc. March 2014 - October 2014
TeleTech June 2008 - September 2010
Sharp HealthCare December 2006 - December 2007
Sharp HealthCare May 2006 - December 2006
Integrated Microwave Corporation December 2000 - January 2003
Skills
Server Configuration, Network Configuration, Cable Management, Network Troubleshooting, A+ Certified, Network+ Certified, Linux+ Certified, Network Security, Virtualization, Remote Troubleshooting, Remote Desktop, Hardware, Software Installation, Windows 7, Laptops, Troubleshooting, Operating Systems, VPN, Computer Hardware, Help Desk Support, Networking, Windows Server, Wireless Networking, Windows XP, Active Directory, TCP/IP, LAN-WAN, Network Administration, Routers, Switches, System Deployment, Servers, Firewalls, IT Operations, VoIP, Security, Disaster Recovery, IT Service Management, Incident Management, XP, Antivirus, Windows, Call Center, Call Centers, Linux System..., Linux Server, System Administration, Technical Support
Education
Coleman University 2005 — 2007
Bachelor of Science (B.S.), Network Security
Coleman University 2002 — 2007
Bachelor of Science (B.S.), Computer Networks
Expedia, Inc. July 2015 - September 2015
Expedia, Inc. March 2014 - October 2014
TeleTech June 2008 - September 2010
Sharp HealthCare December 2006 - December 2007
Sharp HealthCare May 2006 - December 2006
Integrated Microwave Corporation December 2000 - January 2003
Skills
Server Configuration, Network Configuration, Cable Management, Network Troubleshooting, A+ Certified, Network+ Certified, Linux+ Certified, Network Security, Virtualization, Remote Troubleshooting, Remote Desktop, Hardware, Software Installation, Windows 7, Laptops, Troubleshooting, Operating Systems, VPN, Computer Hardware, Help Desk Support, Networking, Windows Server, Wireless Networking, Windows XP, Active Directory, TCP/IP, LAN-WAN, Network Administration, Routers, Switches, System Deployment, Servers, Firewalls, IT Operations, VoIP, Security, Disaster Recovery, IT Service Management, Incident Management, XP, Antivirus, Windows, Call Center, Call Centers, Linux System..., Linux Server, System Administration, Technical Support
Education
Coleman University 2005 — 2007
Bachelor of Science (B.S.), Network Security
Coleman University 2002 — 2007
Bachelor of Science (B.S.), Computer Networks
Janis Coachman, LPN's TeleTech Experience December 2003 - December 2004
Job LPN at Community Substance Abuse Centers
Industry Hospital & Health Care
Experience
Community Substance Abuse Centers February 2012 - Present
Home Counsleors Inc. August 2013 - November 2013
St Marys Regional Medical Center August 2012 - August 2013
Public Consulting Group February 2012 - February 2012
Applebee's February 2005 - February 2012
TeleTech December 2003 - December 2004
Skills
Customer Service, Patient Education, Patient Safety
Education
Intercoast Career Institute 2011 — 2011
Diploma, LPN
Central Maine Community College
Community Substance Abuse Centers February 2012 - Present
Home Counsleors Inc. August 2013 - November 2013
St Marys Regional Medical Center August 2012 - August 2013
Public Consulting Group February 2012 - February 2012
Applebee's February 2005 - February 2012
TeleTech December 2003 - December 2004
Skills
Customer Service, Patient Education, Patient Safety
Education
Intercoast Career Institute 2011 — 2011
Diploma, LPN
Central Maine Community College
Anthony Pascoe, Ph.D. Anthony Pascoe, Ph.D.'s TeleTech Experience November 2014 - Present
Job Senior Talent Analytics Consultant at TeleTech
Industry Human Resources
Experience
TeleTech November 2014 - Present
TeleTech September 2013 - October 2014
TeleTech April 2011 - August 2013
Higher One March 2009 - March 2011
University of Colorado Denver February 2010 - July 2010
University of Northern Colorado August 2009 - December 2009
Duke Center for Developmental Epidemiology April 2009 - July 2009
Skills
Statistics, SPSS, Analytics, Data Analysis, Survey Design, Survey Research, SAS, Research, Research Design, Quantitative Research, Social Psychology, Analysis, Statistical Modeling, Data Collection, Regression Testing, Qualitative Research, Taleo, Talent Management, Job Analysis, Writing, Teaching, Report Writing, Factor Analysis, Data Mining, PowerPoint, Linear Regression, Microsoft Excel, Microsoft Office, Regression, ANOVA, Excel, Talent Analytics, Performance Measurement, Big Data, Predictive Modeling, Predictive Analytics, Performance Metrics
Education
Duke University 2004 — 2011
Ph.D., Social Psychology
University of Massachusetts, Amherst 2000 — 2004
B.A., Psychology, English
Case Western Reserve University
Minnechaug Regional High School
TeleTech November 2014 - Present
TeleTech September 2013 - October 2014
TeleTech April 2011 - August 2013
Higher One March 2009 - March 2011
University of Colorado Denver February 2010 - July 2010
University of Northern Colorado August 2009 - December 2009
Duke Center for Developmental Epidemiology April 2009 - July 2009
Skills
Statistics, SPSS, Analytics, Data Analysis, Survey Design, Survey Research, SAS, Research, Research Design, Quantitative Research, Social Psychology, Analysis, Statistical Modeling, Data Collection, Regression Testing, Qualitative Research, Taleo, Talent Management, Job Analysis, Writing, Teaching, Report Writing, Factor Analysis, Data Mining, PowerPoint, Linear Regression, Microsoft Excel, Microsoft Office, Regression, ANOVA, Excel, Talent Analytics, Performance Measurement, Big Data, Predictive Modeling, Predictive Analytics, Performance Metrics
Education
Duke University 2004 — 2011
Ph.D., Social Psychology
University of Massachusetts, Amherst 2000 — 2004
B.A., Psychology, English
Case Western Reserve University
Minnechaug Regional High School
Debbie Miles Debbie Miles's TeleTech Experience October 2012 - June 2014
Job at Kelly Services
Industry Consumer Services
Experience
Kelly Services April 2015 - Present
Independent June 2014 - Present
Self-employed 2000 - Present
Kelly Services 2015 - 2015
Kelly Services 2015 - 2015
life:) 1900 - 2015
life:) 1900 - 2015
TeleTech October 2012 - June 2014
Wells Fargo June 2012 - September 2012
debbiejobhunt@gmail.com July 2000 - August 2005
Skills
Customer Service, Management, Customer Retention, Time Management, Training, Call Centers, Team Building, Customer Experience, Coaching, Public Speaking, Sales Operations, Data Entry, Sales, Microsoft Office, Leadership Development, Customer Satisfaction, Research, Leadership, Social Networking, Payroll, Employee Training, Hiring, Social Media, Editing, Facebook, Human Resources, Inventory Management, 10 Key, Keyboards, Market Research, Consumer Insight, Office Administration, Airlines, Student Loans, E-Verify, Weight Loss Coaching, Cha Cha, Trivia, Receptionist Duties, Administrative..., Mail Sorting, Thorough Research, Genealogy, Telephone Skills, Telephone Reception, Microsoft Excel, Outlook, Order Processing, Nonprofits, Event Planning
Education
Folsom Lake College 2010 — 2011
Associate's degree, Business Administration and Management, General, B
Cerro Coso Community College 1995 — 1996
Business, Business, 3.81
El Camino College 1977 — 1988
Business, Business, 3.0
Hawthorne 1973 — 1977
High school diploma, College prep, 9-12
Richard Henry Dana 1971 — 1973
8th grade, Junior High/Intermediate/Middle School Education and Teaching, 8th grade
Sepulveda School 1965 — 1971
Sepulveda School
Kelly Services April 2015 - Present
Independent June 2014 - Present
Self-employed 2000 - Present
Kelly Services 2015 - 2015
Kelly Services 2015 - 2015
life:) 1900 - 2015
life:) 1900 - 2015
TeleTech October 2012 - June 2014
Wells Fargo June 2012 - September 2012
debbiejobhunt@gmail.com July 2000 - August 2005
Skills
Customer Service, Management, Customer Retention, Time Management, Training, Call Centers, Team Building, Customer Experience, Coaching, Public Speaking, Sales Operations, Data Entry, Sales, Microsoft Office, Leadership Development, Customer Satisfaction, Research, Leadership, Social Networking, Payroll, Employee Training, Hiring, Social Media, Editing, Facebook, Human Resources, Inventory Management, 10 Key, Keyboards, Market Research, Consumer Insight, Office Administration, Airlines, Student Loans, E-Verify, Weight Loss Coaching, Cha Cha, Trivia, Receptionist Duties, Administrative..., Mail Sorting, Thorough Research, Genealogy, Telephone Skills, Telephone Reception, Microsoft Excel, Outlook, Order Processing, Nonprofits, Event Planning
Education
Folsom Lake College 2010 — 2011
Associate's degree, Business Administration and Management, General, B
Cerro Coso Community College 1995 — 1996
Business, Business, 3.81
El Camino College 1977 — 1988
Business, Business, 3.0
Hawthorne 1973 — 1977
High school diploma, College prep, 9-12
Richard Henry Dana 1971 — 1973
8th grade, Junior High/Intermediate/Middle School Education and Teaching, 8th grade
Sepulveda School 1965 — 1971
Sepulveda School
Mike Thurston-Holgate Mike Thurston-Holgate's TeleTech Experience March 2013 - February 2014
Job Assistant Manager at TLC Properties
Industry Outsourcing/Offshoring
Experience
TLC Properties July 2014 - Present
TLC Properties February 2014 - June 2014
TeleTech March 2013 - February 2014
James River Church August 2010 - August 2012
World Harvest Church August 2007 - May 2008
World Harvest Church January 2007 - August 2007
Skills
Customer Service, Leadership, Training, Team Leadership, Social Media, Team Management, Marketing, Process Improvement, Customer Satisfaction, Strategy
Education
Central Bible College 2010 — 2012
Bachelor of Arts (B.A.), Church Leadership
James River Leadership College 2008 — 2010
Associate of Arts (A.A.), Pastoral Ministries
World Harvest Bible College 2006 — 2008
Diploma of Arts in Religion, Pastoral/Church Leadership
TLC Properties July 2014 - Present
TLC Properties February 2014 - June 2014
TeleTech March 2013 - February 2014
James River Church August 2010 - August 2012
World Harvest Church August 2007 - May 2008
World Harvest Church January 2007 - August 2007
Skills
Customer Service, Leadership, Training, Team Leadership, Social Media, Team Management, Marketing, Process Improvement, Customer Satisfaction, Strategy
Education
Central Bible College 2010 — 2012
Bachelor of Arts (B.A.), Church Leadership
James River Leadership College 2008 — 2010
Associate of Arts (A.A.), Pastoral Ministries
World Harvest Bible College 2006 — 2008
Diploma of Arts in Religion, Pastoral/Church Leadership
Ashley McAdams Ashley McAdams's TeleTech Experience April 2013 - Present
Job Customer Service Representative at Teletech
Industry Telecommunications
Experience
TeleTech April 2013 - Present
West Corporation December 2012 - Present
TeleTech October 2012 - January 2013
Windstream Communications July 2007 - October 2012
BI-LO, LLC September 2001 - September 2007
Friendly's Ice Cream, LLC February 2005 - August 2005
Lake Murray Daycare June 2001 - September 2001
Piggly Wiggly Carolina April 2000 - June 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Team Leadership, Mentoring, Customer Service, Customer Satisfaction, Multitasking Skills, Phone Etiquette, Phone Skills, Sales, Telephone Skills
Education
Coastal Carolina University 2002 — 2007
Bachelor of Science (BS) in Business Administration, Business Administration and Management, General
TeleTech April 2013 - Present
West Corporation December 2012 - Present
TeleTech October 2012 - January 2013
Windstream Communications July 2007 - October 2012
BI-LO, LLC September 2001 - September 2007
Friendly's Ice Cream, LLC February 2005 - August 2005
Lake Murray Daycare June 2001 - September 2001
Piggly Wiggly Carolina April 2000 - June 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Team Leadership, Mentoring, Customer Service, Customer Satisfaction, Multitasking Skills, Phone Etiquette, Phone Skills, Sales, Telephone Skills
Education
Coastal Carolina University 2002 — 2007
Bachelor of Science (BS) in Business Administration, Business Administration and Management, General
Sheena Hart Sheena Hart's TeleTech Experience January 2008 - December 2010
Job Office Manager at JSAC, LLC
Industry Machinery
Experience
Holiday Inn Express October 2014 - Present
JSAC, LLC August 2013 - Present
TeleTech January 2008 - December 2010
Skills
Human Resources, Office Management, Account Management, Microsoft Office, Inventory Management, Direct Sales, Management, Time Management, Sales, Customer Service, Recruiting, Customer Satisfaction, Accounts Payable, Customer Retention, Training
Education
Clemson University 2002 — 2007
Psychology, Educational Psychology
Holiday Inn Express October 2014 - Present
JSAC, LLC August 2013 - Present
TeleTech January 2008 - December 2010
Skills
Human Resources, Office Management, Account Management, Microsoft Office, Inventory Management, Direct Sales, Management, Time Management, Sales, Customer Service, Recruiting, Customer Satisfaction, Accounts Payable, Customer Retention, Training
Education
Clemson University 2002 — 2007
Psychology, Educational Psychology
Kate Malter McLean's TeleTech Experience 2011 - Present
Job PhD, MBA, SHRMSCP, SPHR, GPHR, PMP, PMIACP
Industry Outsourcing/Offshoring
Experience
Richland College August 2015 - Present
TeleTech 2011 - Present
Frito Lay 2009 - 2011
Ariamedia 2008 - 2009
Segnant Technologies 2006 - 2008
Pension Benefits 2005 - 2006
Therapy Solutions 2003 - 2006
Skills
Talent Management, Succession Planning, Workforce Planning, Recruiting, Talent Acquisition, Performance Management, Program Management, Organizational Design, Employee Engagement, Human Resources, Labor Relations, Onboarding, Team Building, Management, HR Policies, Organizational..., Applicant Tracking..., Employee Benefits, Deferred Compensation, Training, Leadership, Time Management, Leadership Development, HRIS, Interviews, Organizational..., Personnel Management, Employee Training, Process Improvement, Employee Relations, HR Consulting
Education
Capella University 2010 — 2013
PhD, Industrial and Organizational Psychology
Capella University 2008 — 2009
M.S., Industrial and Organizational Psychology
The University of Texas at Arlington 2007 — 2009
MBA, General Management
The University of Texas at Dallas 2003 — 2005
B.A., Psychology
Downers Grove South 1999 — 2003
High School
Richland College August 2015 - Present
TeleTech 2011 - Present
Frito Lay 2009 - 2011
Ariamedia 2008 - 2009
Segnant Technologies 2006 - 2008
Pension Benefits 2005 - 2006
Therapy Solutions 2003 - 2006
Skills
Talent Management, Succession Planning, Workforce Planning, Recruiting, Talent Acquisition, Performance Management, Program Management, Organizational Design, Employee Engagement, Human Resources, Labor Relations, Onboarding, Team Building, Management, HR Policies, Organizational..., Applicant Tracking..., Employee Benefits, Deferred Compensation, Training, Leadership, Time Management, Leadership Development, HRIS, Interviews, Organizational..., Personnel Management, Employee Training, Process Improvement, Employee Relations, HR Consulting
Education
Capella University 2010 — 2013
PhD, Industrial and Organizational Psychology
Capella University 2008 — 2009
M.S., Industrial and Organizational Psychology
The University of Texas at Arlington 2007 — 2009
MBA, General Management
The University of Texas at Dallas 2003 — 2005
B.A., Psychology
Downers Grove South 1999 — 2003
High School
jarah vargas jarah vargas's TeleTech Experience December 2006 - February 2008
Job
Industry Outsourcing/Offshoring
Experience
TeleTech December 2006 - February 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
University Of San Agustin 1994 — 1998
Bachelor of Science (BS) in Commerce, Marketing
Central Philippine University 1990 — 1991
Pre-Nursing
TeleTech December 2006 - February 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
University Of San Agustin 1994 — 1998
Bachelor of Science (BS) in Commerce, Marketing
Central Philippine University 1990 — 1991
Pre-Nursing
Amy Kuenzel Amy Kuenzel's TeleTech Experience December 2006 - January 2008
Job Technical Specialist at Chalmers Center for Economic Development
Industry International Trade and Development
Experience
Chalmers Center for Economic Development at Covenant College January 2008 - Present
TeleTech December 2006 - January 2008
Skills
Non-profits, Event Planning, Community Development, Customer Service, Fundraising, Nonprofits, Community Outreach, Program Management, Research, Editing
Education
College of Charleston 1995 — 2001
Corporate Communications, English
Chalmers Center for Economic Development at Covenant College January 2008 - Present
TeleTech December 2006 - January 2008
Skills
Non-profits, Event Planning, Community Development, Customer Service, Fundraising, Nonprofits, Community Outreach, Program Management, Research, Editing
Education
College of Charleston 1995 — 2001
Corporate Communications, English
Monique Guerrero Monique Guerrero's TeleTech Experience September 2009 - March 2014
Job Supervisor at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech September 2009 - March 2014
TeleTech February 2009 - September 2009
TeleTech November 2008 - February 2009
TeleTech November 2007 - October 2008
McDonald's Corporation 2006 - January 2008
Skills
Workforce Management, Call Center Development, Customer Service, Customer Satisfaction, Call Center, Training, IEX, BPO, Avaya, Inbound Marketing, Customer Experience, Customer Retention, Technical Support, Call Centers, Process Improvement, Employee Training, Coaching, Team Building, Time Management, Leadership, Team Leadership, Performance Management, Team Management, Operations Management, Human Resources, Outsourcing
Education
Lorain County Community College 2015 — 2016
Addiction Counselor Certificate, Substance Abuse/Addiction Counseling
Cleveland State University 2013 — 2015
Bachelor of Arts (B.A.), Psychology, Senior
Lorain County Community College 2011 — 2013
Associate's Degree, Psychology
TeleTech September 2009 - March 2014
TeleTech February 2009 - September 2009
TeleTech November 2008 - February 2009
TeleTech November 2007 - October 2008
McDonald's Corporation 2006 - January 2008
Skills
Workforce Management, Call Center Development, Customer Service, Customer Satisfaction, Call Center, Training, IEX, BPO, Avaya, Inbound Marketing, Customer Experience, Customer Retention, Technical Support, Call Centers, Process Improvement, Employee Training, Coaching, Team Building, Time Management, Leadership, Team Leadership, Performance Management, Team Management, Operations Management, Human Resources, Outsourcing
Education
Lorain County Community College 2015 — 2016
Addiction Counselor Certificate, Substance Abuse/Addiction Counseling
Cleveland State University 2013 — 2015
Bachelor of Arts (B.A.), Psychology, Senior
Lorain County Community College 2011 — 2013
Associate's Degree, Psychology
dominique glick's TeleTech Experience April 2012 - January 2013
Job Front Desk Associate at Massage Envy Spa, Avon, OH
Industry Online Media
Experience
Massage Envy Spa, Avon, OH March 2013 - February 2014
TeleTech April 2012 - January 2013
Skills
85 WPM (type tested), Avaya IP Telephony, Millenium, Hootsuite, Microsoft Office
Education
Lorain County Community College 2007 — 2008
Associate of Arts, LIberal and Fine Art Studies
Cleveland State University 2005 — 2007
Opera Perorfmance
Massage Envy Spa, Avon, OH March 2013 - February 2014
TeleTech April 2012 - January 2013
Skills
85 WPM (type tested), Avaya IP Telephony, Millenium, Hootsuite, Microsoft Office
Education
Lorain County Community College 2007 — 2008
Associate of Arts, LIberal and Fine Art Studies
Cleveland State University 2005 — 2007
Opera Perorfmance
William Goble's TeleTech Experience March 2009 - December 2013
Job CST at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech March 2009 - December 2013
Communications Solutions and Technologies November 2008 - February 2009
Hardee's January 2007 - October 2008
Grace Assembly of God May 2006 - April 2008
Skills
Choral Conducting, Education, Teacher Training, Teaching, Customer Service, Food Service, Christian Ministry, Call Centers
Education
University of Phoenix 2008 — 2013
Master of Business Administration (M.B.A.), Human Resources Management and Services, 3.16
Central Bible College 2000 — 2006
Bachelor's degree, Associates Degree, Minor, Theology and Religious Vocations, 2.45
TeleTech March 2009 - December 2013
Communications Solutions and Technologies November 2008 - February 2009
Hardee's January 2007 - October 2008
Grace Assembly of God May 2006 - April 2008
Skills
Choral Conducting, Education, Teacher Training, Teaching, Customer Service, Food Service, Christian Ministry, Call Centers
Education
University of Phoenix 2008 — 2013
Master of Business Administration (M.B.A.), Human Resources Management and Services, 3.16
Central Bible College 2000 — 2006
Bachelor's degree, Associates Degree, Minor, Theology and Religious Vocations, 2.45
Tom Greenfield's TeleTech Experience September 1999 - January 2004
Job IMS Asscociate at Walmart
Industry Restaurants
Experience
Walmart September 2014 - Present
McDonald's Corporation February 2012 - September 2014
jcpenney November 2010 - April 2013
Macy's October 2010 - January 2011
Cabela's June 2008 - August 2008
Meadows Racetrack And Casino January 2007 - May 2008
Wheeling Island Ractrack And Casino January 2004 - January 2007
TeleTech September 1999 - January 2004
Circus April 1988 - August 1999
Skills
Time Management, Customer Service, Food Service, Inventory Control, Inventory Management, Retail
Education
College of San Mateo 1979 — 1982
sequoia high school 1976 — 1979
Walmart September 2014 - Present
McDonald's Corporation February 2012 - September 2014
jcpenney November 2010 - April 2013
Macy's October 2010 - January 2011
Cabela's June 2008 - August 2008
Meadows Racetrack And Casino January 2007 - May 2008
Wheeling Island Ractrack And Casino January 2004 - January 2007
TeleTech September 1999 - January 2004
Circus April 1988 - August 1999
Skills
Time Management, Customer Service, Food Service, Inventory Control, Inventory Management, Retail
Education
College of San Mateo 1979 — 1982
sequoia high school 1976 — 1979
Rickie Pullins Rickie Pullins's TeleTech Experience October 2014 - Present
Job at
Industry Staffing and Recruiting
Experience
TeleTech October 2014 - Present
United States Postal Service September 2012 - October 2014
Methodist Health System July 2012 - February 2014
Broadview Security September 2009 - April 2011
The Dallas Morning News August 1997 - December 2008
Skills
Administrative..., Clerical Skills, Customer Service, Microsoft Office, Fax, Copying, Call Center, Office Administration, Invoicing, Call Centers, Administration, Data Entry, Human Resources, Process Scheduler, Sales, Telephone Skills, Office Management, Outlook, Healthcare, New Hire Orientations, Microsoft Excel, Access, Spreadsheets, Office Equipment, PowerPoint
Education
University of Phoenix 2008 — 2012
Associate of Arts (AA), Health/Health Care Administration/Management
Cedar Valley College 1995 — 1998
Associate's degree, Liberal Arts and Sciences/Liberal Studies
TeleTech October 2014 - Present
United States Postal Service September 2012 - October 2014
Methodist Health System July 2012 - February 2014
Broadview Security September 2009 - April 2011
The Dallas Morning News August 1997 - December 2008
Skills
Administrative..., Clerical Skills, Customer Service, Microsoft Office, Fax, Copying, Call Center, Office Administration, Invoicing, Call Centers, Administration, Data Entry, Human Resources, Process Scheduler, Sales, Telephone Skills, Office Management, Outlook, Healthcare, New Hire Orientations, Microsoft Excel, Access, Spreadsheets, Office Equipment, PowerPoint
Education
University of Phoenix 2008 — 2012
Associate of Arts (AA), Health/Health Care Administration/Management
Cedar Valley College 1995 — 1998
Associate's degree, Liberal Arts and Sciences/Liberal Studies
John Snache John Snache's TeleTech Experience September 2008 - December 2008
Job Cloud Application Developer at Magentrix
Industry Computer Games
Experience
Magentrix May 2013 - Present
Factory Direct October 2012 - April 2013
YMCA Geneva Park May 2012 - September 2012
YMCA Geneva Park May 2011 - September 2011
YMCA Geneva Park May 2010 - September 2010
TeleTech September 2008 - December 2008
Walmart May 2008 - September 2008
Shell July 2005 - December 2006
Skills
C#, Java, JavaScript, Windows, Programming, HTML, SQL
Education
Centennial College 2009 — 2013
Software Engineering, Interactive Gaming
Patrick Fogarty Catholic Secondary School 2002 — 2007
OSSD, High School
Magentrix May 2013 - Present
Factory Direct October 2012 - April 2013
YMCA Geneva Park May 2012 - September 2012
YMCA Geneva Park May 2011 - September 2011
YMCA Geneva Park May 2010 - September 2010
TeleTech September 2008 - December 2008
Walmart May 2008 - September 2008
Shell July 2005 - December 2006
Skills
C#, Java, JavaScript, Windows, Programming, HTML, SQL
Education
Centennial College 2009 — 2013
Software Engineering, Interactive Gaming
Patrick Fogarty Catholic Secondary School 2002 — 2007
OSSD, High School
Harvey Forstag Harvey Forstag's TeleTech Experience November 2008 - March 2013
Job
Industry Information Technology and Services
Experience
Harvey L Forstag LLC September 2010 - Present
TeleTech November 2008 - March 2013
epOverviews Publishing August 2006 - September 2008
Avantia, Inc. September 2001 - August 2002
Sybase January 2001 - August 2002
Compuware March 1992 - March 2000
Computer Task Group July 1986 - January 1992
Skills
Customer Satisfaction, Customer Service, Solution Selling, IT Solutions, IT Project Lifecycle, Writing, Communication, Microsoft Office, Public Speaking, Strategic Planning, Budgets, Negotiation, Proposal Writing
Education
The Ohio State University 1965 — 1968
Bachelor of Arts (B.A.), Philosophy, Political Science
Capital University Law School 1977 — 1980
Doctor of Law (J.D.)
Harvey L Forstag LLC September 2010 - Present
TeleTech November 2008 - March 2013
epOverviews Publishing August 2006 - September 2008
Avantia, Inc. September 2001 - August 2002
Sybase January 2001 - August 2002
Compuware March 1992 - March 2000
Computer Task Group July 1986 - January 1992
Skills
Customer Satisfaction, Customer Service, Solution Selling, IT Solutions, IT Project Lifecycle, Writing, Communication, Microsoft Office, Public Speaking, Strategic Planning, Budgets, Negotiation, Proposal Writing
Education
The Ohio State University 1965 — 1968
Bachelor of Arts (B.A.), Philosophy, Political Science
Capital University Law School 1977 — 1980
Doctor of Law (J.D.)
Chris Mullins Chris Mullins's TeleTech Experience June 2009 - July 2011
Job Systems Engineer 3 at ARCADIS
Industry Information Technology and Services
Experience
ARCADIS June 2012 - Present
Assyst July 2011 - June 2012
TeleTech June 2009 - July 2011
TeleTech June 2007 - June 2009
TeleTech August 2005 - June 2007
ClubMac March 1999 - May 2002
Crown Books September 1995 - February 1999
First Source International May 1995 - August 1996
Corning Nichols Institute 1994 - 1995
Skills
70-243 - Administering..., VMware ESX, Software Deployment, Group Policy, System Deployment, Administering, Troubleshooting, Windows 7, IIS, Technical Support, Operating Systems, Data Center, Hyper-V, Storage Area Networks, SCCM, Information Technology, SCOM, Disaster Recovery, Windows Server, Software Installation, DHCP, Integration, Cisco Technologies, Infrastructure, Hardware, Automation, IT Management, System Center Suite, Unix, Incident Management, 70-401 - Microsoft..., Network Administration, 70-659 - Windows Server..., Networking, vSphere, Virtualization, Cloud Computing, System Center 2012..., HP Server Automation, Windows Server 2012, Windows Server 2008 R2, Windows Azure, Mobile Device Management, Public Key..., SAN, Windows XP
Education
Chapman University 1996 — 1998
BioChemistry
University of California, Irvine 1992 — 1994
BioChemistry
Huntington Beach High School
Huntington Beach High School
ARCADIS June 2012 - Present
Assyst July 2011 - June 2012
TeleTech June 2009 - July 2011
TeleTech June 2007 - June 2009
TeleTech August 2005 - June 2007
ClubMac March 1999 - May 2002
Crown Books September 1995 - February 1999
First Source International May 1995 - August 1996
Corning Nichols Institute 1994 - 1995
Skills
70-243 - Administering..., VMware ESX, Software Deployment, Group Policy, System Deployment, Administering, Troubleshooting, Windows 7, IIS, Technical Support, Operating Systems, Data Center, Hyper-V, Storage Area Networks, SCCM, Information Technology, SCOM, Disaster Recovery, Windows Server, Software Installation, DHCP, Integration, Cisco Technologies, Infrastructure, Hardware, Automation, IT Management, System Center Suite, Unix, Incident Management, 70-401 - Microsoft..., Network Administration, 70-659 - Windows Server..., Networking, vSphere, Virtualization, Cloud Computing, System Center 2012..., HP Server Automation, Windows Server 2012, Windows Server 2008 R2, Windows Azure, Mobile Device Management, Public Key..., SAN, Windows XP
Education
Chapman University 1996 — 1998
BioChemistry
University of California, Irvine 1992 — 1994
BioChemistry
Huntington Beach High School
Huntington Beach High School
Asst Brown's TeleTech Experience November 2012 - April 2014
Job Customer Service Representative at TeleTech
Industry Information Services
Experience
TeleTech November 2012 - April 2014
M.B.A.D.M. December 2009 - November 2012
Educate Online March 2012 - July 2012
US Oncology October 2002 - December 2006
AAA Virtual Assistant January 2002 - April 2002
Skills
Expert Certified Typist, Professional 10-Key..., Administrative..., Online Research, Spreadsheets, Office Management, Calendaring, Bulk Mailing, Virtual Assistance, Fax, Travel Arrangements, Invoicing, Outlook, Call Centers, Data Entry, Customer Service, Customer Satisfaction
Education
Chicago State University 2002 — 2003
Chicago State University
TeleTech November 2012 - April 2014
M.B.A.D.M. December 2009 - November 2012
Educate Online March 2012 - July 2012
US Oncology October 2002 - December 2006
AAA Virtual Assistant January 2002 - April 2002
Skills
Expert Certified Typist, Professional 10-Key..., Administrative..., Online Research, Spreadsheets, Office Management, Calendaring, Bulk Mailing, Virtual Assistance, Fax, Travel Arrangements, Invoicing, Outlook, Call Centers, Data Entry, Customer Service, Customer Satisfaction
Education
Chicago State University 2002 — 2003
Chicago State University
Bea Hatcher Bea Hatcher's TeleTech Experience August 2007 - December 2007
Job Interim Director at ET Centers of Missouri
Industry Nonprofit Organization Management
Experience
ET Centers of Missouri January 2011 - Present
TeleTech August 2007 - December 2007
2005-2006 Everest College June 2003 - May 2007
2006 - 2006 Ozarks Technical College August 2006 - November 2006
Education
Capella University 2011 — 2013
MS, Psychology
Capella University
MS, Psychology
Florida Metropolitan University
MBA; Bachelor, Business Administration; 2005; Computer Information Science
Yamazaki Gakuen University
A.A.S. Degree, Computer Information Science
ET Centers of Missouri January 2011 - Present
TeleTech August 2007 - December 2007
2005-2006 Everest College June 2003 - May 2007
2006 - 2006 Ozarks Technical College August 2006 - November 2006
Education
Capella University 2011 — 2013
MS, Psychology
Capella University
MS, Psychology
Florida Metropolitan University
MBA; Bachelor, Business Administration; 2005; Computer Information Science
Yamazaki Gakuen University
A.A.S. Degree, Computer Information Science
John J Terreri John J Terreri's TeleTech Experience March 2003 - May 2006
Job Manager Claim Customer Services at Travelers Insurance
Industry Insurance
Experience
Travelers Insurance May 2006 - Present
TeleTech March 2003 - May 2006
TeleTech May 1997 - February 2003
Skills
Large-Scale Hiring..., New Office Start-up..., Client account..., Budget development, Policy/program..., Cross-functional team..., Staff..., Change management, Execution of Business..., Retention of High..., Employee Coaching and..., Process Improvement, Salary compensation..., Employee Relations, Compensation/benefits..., Consistently exceed..., Customer Service, Change Management, Leadership, Cross-functional Team..., Management, Coaching, Cross-functional..., Account Management, Microsoft Excel, Training, Team Building, Employee Engagement, Microsoft Office, Human Resources, Project Planning, Strategy, Call Centers, Customer Satisfaction, Insurance, Telecommunications
Education
State University of New York College at Buffalo 1990 — 1994
Bachelor of Arts, Political Science
Canisius College 1989 — 1990
Cardinal O'Hara 1989 — 1989
Canisius High School 1986 — 1988
Travelers Insurance May 2006 - Present
TeleTech March 2003 - May 2006
TeleTech May 1997 - February 2003
Skills
Large-Scale Hiring..., New Office Start-up..., Client account..., Budget development, Policy/program..., Cross-functional team..., Staff..., Change management, Execution of Business..., Retention of High..., Employee Coaching and..., Process Improvement, Salary compensation..., Employee Relations, Compensation/benefits..., Consistently exceed..., Customer Service, Change Management, Leadership, Cross-functional Team..., Management, Coaching, Cross-functional..., Account Management, Microsoft Excel, Training, Team Building, Employee Engagement, Microsoft Office, Human Resources, Project Planning, Strategy, Call Centers, Customer Satisfaction, Insurance, Telecommunications
Education
State University of New York College at Buffalo 1990 — 1994
Bachelor of Arts, Political Science
Canisius College 1989 — 1990
Cardinal O'Hara 1989 — 1989
Canisius High School 1986 — 1988
Harry D. Studebaker Harry D. Studebaker's TeleTech Experience November 2001 - January 2003
Job Transportation Manager at HD Supply Facilities Maintenance
Industry Real Estate
Experience
HD Supply Facilities Maintenance May 2013 - Present
Lawrence, Arendall, Humphries (LAH) Real Estate, Inc. 2011 - September 2014
United States Department of Defense October 2010 - September 2011
US Army Central/ 3d Army February 2009 - September 2010
US Army, 4th Infantry Division (FWD) October 2007 - February 2009
United States Department of Defense June 2004 - September 2007
US Army, 81st Regional Readiness Command (Active Reserve) January 2003 - June 2004
TeleTech November 2001 - January 2003
University of Alabama at Birmingham October 1992 - August 2001
US Army, Reserve Officer Training Corps, Cadet Command July 1990 - September 1992
Skills
Financial Management, Leadership Development, Team Building, Training & Development, Budgeting, Planning, Employee Relations, Military, Army, Budgets, Project Planning, Managerial Finance, Buyer Representation, Assisting First Time..., Military Relocations, Command, Government, Training, Leadership, Defense, Intelligence Analysis, Management, Policy
Education
Central Michigan University 1987 — 1989
MS, Public Administration
University of Tampa 1976 — 1978
BS, Business Management/Economics
Hillsborough Community College 1974 — 1976
AA, Pre-Law
Brandon Senior High School 1971 — 1974
HS Diploma, General College Prep
HD Supply Facilities Maintenance May 2013 - Present
Lawrence, Arendall, Humphries (LAH) Real Estate, Inc. 2011 - September 2014
United States Department of Defense October 2010 - September 2011
US Army Central/ 3d Army February 2009 - September 2010
US Army, 4th Infantry Division (FWD) October 2007 - February 2009
United States Department of Defense June 2004 - September 2007
US Army, 81st Regional Readiness Command (Active Reserve) January 2003 - June 2004
TeleTech November 2001 - January 2003
University of Alabama at Birmingham October 1992 - August 2001
US Army, Reserve Officer Training Corps, Cadet Command July 1990 - September 1992
Skills
Financial Management, Leadership Development, Team Building, Training & Development, Budgeting, Planning, Employee Relations, Military, Army, Budgets, Project Planning, Managerial Finance, Buyer Representation, Assisting First Time..., Military Relocations, Command, Government, Training, Leadership, Defense, Intelligence Analysis, Management, Policy
Education
Central Michigan University 1987 — 1989
MS, Public Administration
University of Tampa 1976 — 1978
BS, Business Management/Economics
Hillsborough Community College 1974 — 1976
AA, Pre-Law
Brandon Senior High School 1971 — 1974
HS Diploma, General College Prep
Howard Grant Howard Grant's TeleTech Experience November 2014 - March 2015
Job Managing Partner at Ramic
Industry Marketing and Advertising
Experience
Ramic June 2013 - Present
BizIQ March 2015 - May 2015
TeleTech November 2014 - March 2015
Stream Global Services September 2013 - October 2014
Earnhardt Hyundai February 2013 - May 2013
e-Systems Management November 2012 - February 2013
Direct Alliance November 2010 - August 2012
ABC Nissan January 2010 - October 2010
Heartland Food Corp. June 2008 - January 2010
Skills
Customer Service, Marketing Strategy, Microsoft Word, Business Planning, Security, Sales, Leadership, Customer Relations, Inventory Management, Excel, Word, Inbound, outbound, Email Marketing, Organizational..., infusionsoft, salesforce, Microsoft Excel
Education
College of DuPage
North Central College
Ramic June 2013 - Present
BizIQ March 2015 - May 2015
TeleTech November 2014 - March 2015
Stream Global Services September 2013 - October 2014
Earnhardt Hyundai February 2013 - May 2013
e-Systems Management November 2012 - February 2013
Direct Alliance November 2010 - August 2012
ABC Nissan January 2010 - October 2010
Heartland Food Corp. June 2008 - January 2010
Skills
Customer Service, Marketing Strategy, Microsoft Word, Business Planning, Security, Sales, Leadership, Customer Relations, Inventory Management, Excel, Word, Inbound, outbound, Email Marketing, Organizational..., infusionsoft, salesforce, Microsoft Excel
Education
College of DuPage
North Central College
Phil Boulanger Phil Boulanger's TeleTech Experience May 2011 - November 2013
Job Sr. Pricing Analyst at Eagle Productivity Solutions
Industry Professional Training & Coaching
Experience
Eagle Productivity Solutions December 2013 - Present
TeleTech May 2011 - November 2013
Pendum LLC October 2010 - May 2011
URS Corporation July 2008 - August 2010
Skills
Microsoft Excel, Microsoft Office, Oracle, Hyperion, AC Nielsen, JD Edwards, Forecasting, Budgets, Analysis, Finance, Accounting, Financial Reporting, PeopleSoft, Financial Modeling, Variance Analysis, Data Analysis, Call Centers, Strategic Financial..., Account Reconciliation, Hyperion Enterprise, PowerPoint, Pricing, Analytics, Pricing Strategy, ERP, Financial Analysis, Process Improvement
Education
Canisius College 2006 — 2008
Master of Business Administration (MBA), Finance
State University of New York College at Geneseo 2002 — 2006
Bachelor of Science (BS), Business Administration
Eagle Productivity Solutions December 2013 - Present
TeleTech May 2011 - November 2013
Pendum LLC October 2010 - May 2011
URS Corporation July 2008 - August 2010
Skills
Microsoft Excel, Microsoft Office, Oracle, Hyperion, AC Nielsen, JD Edwards, Forecasting, Budgets, Analysis, Finance, Accounting, Financial Reporting, PeopleSoft, Financial Modeling, Variance Analysis, Data Analysis, Call Centers, Strategic Financial..., Account Reconciliation, Hyperion Enterprise, PowerPoint, Pricing, Analytics, Pricing Strategy, ERP, Financial Analysis, Process Improvement
Education
Canisius College 2006 — 2008
Master of Business Administration (MBA), Finance
State University of New York College at Geneseo 2002 — 2006
Bachelor of Science (BS), Business Administration
Michel Bourgeois Michel Bourgeois's TeleTech Experience August 2007 - Present
Job Senior Specialist, Talent Acquisition
Industry Human Resources
Experience
TeleTech August 2007 - Present
TeleTech 2003 - 2006
Aditya Birla Minacs 2002 - 2003
Skills
Applicant Tracking..., Talent Acquisition, Onboarding, Technical Recruiting, Employee Engagement, Talent Management, Metrics, Performance Management, Sourcing, Employee Relations, New Hire Orientations, HRIS, Recruiting, Workforce Planning, Succession Planning, Human Resources, Taleo, Screening, College Recruiting, Deferred Compensation, Screening Resumes
Education
Cape Breton University 1985 — 1989
BA, Communications
TeleTech August 2007 - Present
TeleTech 2003 - 2006
Aditya Birla Minacs 2002 - 2003
Skills
Applicant Tracking..., Talent Acquisition, Onboarding, Technical Recruiting, Employee Engagement, Talent Management, Metrics, Performance Management, Sourcing, Employee Relations, New Hire Orientations, HRIS, Recruiting, Workforce Planning, Succession Planning, Human Resources, Taleo, Screening, College Recruiting, Deferred Compensation, Screening Resumes
Education
Cape Breton University 1985 — 1989
BA, Communications
Bill Fillmore Bill Fillmore's TeleTech Experience September 2002 - September 2006
Job Leader in Contact Center Operations and Support
Industry Outsourcing/Offshoring
Experience
Percepta 2009 - Present
Transcom 2008 - January 2009
TRG Customer Solutions September 2006 - April 2008
TeleTech September 2002 - September 2006
RMH January 2000 - September 2002
Telespectrum 1999 - 2000
Cyber Links Golf Centres 1996 - 1999
Skills
Employee Engagement, Community Involvement, Rapid Growth, Service Delivery, Labor Relations, Call Center, Operations Management, Team Building, Performance Management, Customer Satisfaction, Staff Retention, Operational Excellence, Leadership, Change Management, Customer Service, Workforce Management, BPO, Call Centers, Outsourcing, COPC, Telemarketing, CRM, Customer Retention, Vendor Management, Contact Centers, Forecasting, IVR, Sourcing, Start-ups, Business Development, Program Management, Offshoring, Process Improvement, Customer Experience, Organizational..., Quality Assurance, Coaching, Account Management, Call Center Development, Cross-functional Team..., Employee Relations, Inbound Marketing, Business Process..., Recruiting, Human Resources, Business Analysis, Team Leadership
Education
CEGEP - John Abbott College 1979 — 1980
D.E.C, Canadian Studies
Percepta 2009 - Present
Transcom 2008 - January 2009
TRG Customer Solutions September 2006 - April 2008
TeleTech September 2002 - September 2006
RMH January 2000 - September 2002
Telespectrum 1999 - 2000
Cyber Links Golf Centres 1996 - 1999
Skills
Employee Engagement, Community Involvement, Rapid Growth, Service Delivery, Labor Relations, Call Center, Operations Management, Team Building, Performance Management, Customer Satisfaction, Staff Retention, Operational Excellence, Leadership, Change Management, Customer Service, Workforce Management, BPO, Call Centers, Outsourcing, COPC, Telemarketing, CRM, Customer Retention, Vendor Management, Contact Centers, Forecasting, IVR, Sourcing, Start-ups, Business Development, Program Management, Offshoring, Process Improvement, Customer Experience, Organizational..., Quality Assurance, Coaching, Account Management, Call Center Development, Cross-functional Team..., Employee Relations, Inbound Marketing, Business Process..., Recruiting, Human Resources, Business Analysis, Team Leadership
Education
CEGEP - John Abbott College 1979 — 1980
D.E.C, Canadian Studies
Gina Kertesz Gina Kertesz's TeleTech Experience December 2012 - June 2014
Job IT and Contact Center Professional
Industry Information Technology and Services
Experience
Asurion September 2014 - Present
TeleTech December 2012 - June 2014
General Dynamics Information Technology October 2004 - August 2012
General Dynamics Information Technology February 2004 - October 2004
Maricopa Community Colleges, Chandler-Gilbert Community College January 2003 - February 2004
American Express November 2000 - December 2001
Northern Arizona University May 1997 - October 2000
Skills
Call Center, Workforce Management, Avaya, Customer Service..., Customer Satisfaction, Call Center Development, Process Improvement, Technical Support, Quality Assurance, Customer Service, Troubleshooting, Software Documentation, Help Desk Support, Vendor Management, BMC Remedy, Contact Centers, Siebel, SharePoint, ACD, Customer Support, Team Leadership, Customer Experience, Sla, Visio, Microsoft Office, Access, Outlook, Windows 7, Operations Management, Coaching, XP, Performance Management, Windows, System Administration, Management, Training, Tracking Systems, Six Sigma, Genesys, Analysis, Data Analysis, Call Centers, Leadership
Education
Chandler/Gilbert Community College 2002 — 2004
Microsoft Networking Technology
Northern Arizona University-The W. A. Franke College of Business 1995 — 1999
Bachelor of Science, Business Administration (BSBA), Computer Information Systems
Asurion September 2014 - Present
TeleTech December 2012 - June 2014
General Dynamics Information Technology October 2004 - August 2012
General Dynamics Information Technology February 2004 - October 2004
Maricopa Community Colleges, Chandler-Gilbert Community College January 2003 - February 2004
American Express November 2000 - December 2001
Northern Arizona University May 1997 - October 2000
Skills
Call Center, Workforce Management, Avaya, Customer Service..., Customer Satisfaction, Call Center Development, Process Improvement, Technical Support, Quality Assurance, Customer Service, Troubleshooting, Software Documentation, Help Desk Support, Vendor Management, BMC Remedy, Contact Centers, Siebel, SharePoint, ACD, Customer Support, Team Leadership, Customer Experience, Sla, Visio, Microsoft Office, Access, Outlook, Windows 7, Operations Management, Coaching, XP, Performance Management, Windows, System Administration, Management, Training, Tracking Systems, Six Sigma, Genesys, Analysis, Data Analysis, Call Centers, Leadership
Education
Chandler/Gilbert Community College 2002 — 2004
Microsoft Networking Technology
Northern Arizona University-The W. A. Franke College of Business 1995 — 1999
Bachelor of Science, Business Administration (BSBA), Computer Information Systems
Hunter Lemperle's TeleTech Experience February 2012 - April 2013
Job VMware Engineer
Industry Information Technology and Services
Experience
VMware March 2014 - Present
Epsilon April 2013 - February 2014
TeleTech February 2012 - April 2013
Colorado Air National Guard May 2006 - February 2012
Information Technology Engineering Corporation (ITEC) January 2010 - January 2012
NGAF/Adjucant General January 2008 - August 2008
Brooksource February 2007 - January 2008
Skills
Windows Server 2003, Windows Server 2008, Windows 7, VMware ESX, VMware Infrastructure, VMware View, VMware ESXi 5.0, Active Directory, VMware, Windows Server, Troubleshooting, Security, Virtualization, vSphere, System Administration, SAN, Networking, Servers, Data Center, Linux, WSUS, DNS, TCP/IP, Infrastructure, Software Installation, Cluster, Cisco Technologies, System Deployment, Windows, Storage Area Networks, Red Hat Linux, Operating Systems, Storage, SCOM, Server Architecture, Microsoft Technologies, Cisco UCS, HP Proliant, High Availability, Citrix Metaframe, Powershell, Backup Exec, Dell PowerEdge Servers, VDI, Citrix, Group Policy, Microsoft SQL Server, DHCP, Microsoft Exchange, Firewalls
Education
VMware Horizion View 5.2: Install, Configure, Manage 2014 — 2014
vSphere 5.1: Optimize and Scale 2014 — 2014
vSphere 5.1: Troubleshooting Workshop 2014 — 2014
vSphere: Install, Configure, Manage 5.5 2014 — 2014
vCloud Automation Center 5.2: Install, Configure Manage 2013 — 2013
Data Center Unified Computing Implementation 4.0 (DCUCI) 2012 — 2012
VMware vSphere Install, Configure, Manage 5.0 2011 — 2011
Cincinnati State Technical and Community College 2006 — 2008
Network Administrator, Computer Science
USAF Comm Sys Operator 2006 — 2007
Computer Engineering
VMware March 2014 - Present
Epsilon April 2013 - February 2014
TeleTech February 2012 - April 2013
Colorado Air National Guard May 2006 - February 2012
Information Technology Engineering Corporation (ITEC) January 2010 - January 2012
NGAF/Adjucant General January 2008 - August 2008
Brooksource February 2007 - January 2008
Skills
Windows Server 2003, Windows Server 2008, Windows 7, VMware ESX, VMware Infrastructure, VMware View, VMware ESXi 5.0, Active Directory, VMware, Windows Server, Troubleshooting, Security, Virtualization, vSphere, System Administration, SAN, Networking, Servers, Data Center, Linux, WSUS, DNS, TCP/IP, Infrastructure, Software Installation, Cluster, Cisco Technologies, System Deployment, Windows, Storage Area Networks, Red Hat Linux, Operating Systems, Storage, SCOM, Server Architecture, Microsoft Technologies, Cisco UCS, HP Proliant, High Availability, Citrix Metaframe, Powershell, Backup Exec, Dell PowerEdge Servers, VDI, Citrix, Group Policy, Microsoft SQL Server, DHCP, Microsoft Exchange, Firewalls
Education
VMware Horizion View 5.2: Install, Configure, Manage 2014 — 2014
vSphere 5.1: Optimize and Scale 2014 — 2014
vSphere 5.1: Troubleshooting Workshop 2014 — 2014
vSphere: Install, Configure, Manage 5.5 2014 — 2014
vCloud Automation Center 5.2: Install, Configure Manage 2013 — 2013
Data Center Unified Computing Implementation 4.0 (DCUCI) 2012 — 2012
VMware vSphere Install, Configure, Manage 5.0 2011 — 2011
Cincinnati State Technical and Community College 2006 — 2008
Network Administrator, Computer Science
USAF Comm Sys Operator 2006 — 2007
Computer Engineering
Robert Fraenkel Robert Fraenkel's TeleTech Experience May 2007 - November 2007
Job •Solutions design engineer at WWW.IAATM.COM
Industry Telecommunications
Experience
WWW.IAATM.COM December 2008 - Present
iaatm.com December 2007 - 2008
GeoEye 2007 - 2008
GeoEye 2007 - 2008
Teletech May 2007 - November 2007
Standard Pacific Homes 2006 - 2007
Ameriquest 2003 - 2006
Verizon 2004 - 2005
AT&T 2004 - 2005
ACC Capital Holdings 2003 - 2005
Skills
VoIP, Cisco Technologies, Telecommunications
Education
Capella University 2003 — 2006
Master's in IT, IT
WWW.IAATM.COM December 2008 - Present
iaatm.com December 2007 - 2008
GeoEye 2007 - 2008
GeoEye 2007 - 2008
Teletech May 2007 - November 2007
Standard Pacific Homes 2006 - 2007
Ameriquest 2003 - 2006
Verizon 2004 - 2005
AT&T 2004 - 2005
ACC Capital Holdings 2003 - 2005
Skills
VoIP, Cisco Technologies, Telecommunications
Education
Capella University 2003 — 2006
Master's in IT, IT
Josie Paul-Emile Josie Paul-Emile's TeleTech Experience 2014 - Present
Job Telecommunications Professional
Industry Telecommunications
Experience
TeleTech 2014 - Present
TTC Marketing Solutions March 2000 - November 2002
Eby-Brown Company, LLC February 1995 - October 1995
Skills
Customer Service, Administrative..., Retail, Hospitality Management, Shipping & Receiving, Warehousing
Education
City Colleges of Chicago-Wilbur Wright College 1984 — 1985
St. Scholastica High School 1979 — 1983
Diploma, General Studies
TeleTech 2014 - Present
TTC Marketing Solutions March 2000 - November 2002
Eby-Brown Company, LLC February 1995 - October 1995
Skills
Customer Service, Administrative..., Retail, Hospitality Management, Shipping & Receiving, Warehousing
Education
City Colleges of Chicago-Wilbur Wright College 1984 — 1985
St. Scholastica High School 1979 — 1983
Diploma, General Studies
Dan Dembinski Dan Dembinski's TeleTech Experience July 2013 - March 2014
Job Remote Support Technician at TeleTech
Industry Graphic Design
Experience
TeleTech July 2013 - March 2014
Executive Caterers October 2011 - January 2012
Toys R Us July 2007 - September 2008
Skills
Linux System..., Cisco IOS, Adobe Creative Suite, English, Graphic Design, Web Design, Python, Apache 2, CSS, CCENT, Nginx, Windows Server, Active Directory, Lightroom, Illustrator, Vector Illustration, Photoshop, Digital Photography, Microsoft Office, Troubleshooting, OS X, Dreamweaver
Education
Cleveland State University 2010 — 2012
Bachelor of Arts (B.A.), Graphic Design
Lorain County Community College 2007 — 2009
Associate of Arts (A.A.), Fine/Studio Arts, General
TeleTech July 2013 - March 2014
Executive Caterers October 2011 - January 2012
Toys R Us July 2007 - September 2008
Skills
Linux System..., Cisco IOS, Adobe Creative Suite, English, Graphic Design, Web Design, Python, Apache 2, CSS, CCENT, Nginx, Windows Server, Active Directory, Lightroom, Illustrator, Vector Illustration, Photoshop, Digital Photography, Microsoft Office, Troubleshooting, OS X, Dreamweaver
Education
Cleveland State University 2010 — 2012
Bachelor of Arts (B.A.), Graphic Design
Lorain County Community College 2007 — 2009
Associate of Arts (A.A.), Fine/Studio Arts, General
Christina Rever's TeleTech Experience 1996 - 1997
Job Director Human Resources at Day & Zimmermann
Industry Human Resources
Experience
Day & Zimmermann November 2013 - Present
Proterra Inc September 2011 - November 2013
BMW Manufacturing March 1997 - October 2011
TeleTech 1996 - 1997
Skills
Employee Engagement, Employee Relations, Performance Management, Hiring, Organizational..., HRIS, Strategic Planning, Employee Handbooks, Employee Benefits, Employee Training, Employee Recognition, Employee Wellness..., Payroll, Workers Compensation, Compensation Structure..., Stock Compensation, Executive Development, Executive Search, Internal Communications, HR Policies, Talent Acquisition, Personnel Management, Interviews, College Recruiting, Change Management, FMLA, Workforce Planning, Training, Talent Management, Recruiting, Performance Appraisal, Leadership, Human Resources, Compensation Structures, Strategy, Deferred Compensation, Onboarding, Succession Planning, Career Development, Employment Law, New Hire Orientations, Leadership Development, Industrial Relations, Labor Relations, Benefits Administration, Executive Coaching, HR Consulting, Benefits Negotiation
Education
Clemson University 1992 — 1993
Masters, Human Resource Development
Clemson University - College of Business and Behavioral Science
BS, Financial Management
SCHS
Day & Zimmermann November 2013 - Present
Proterra Inc September 2011 - November 2013
BMW Manufacturing March 1997 - October 2011
TeleTech 1996 - 1997
Skills
Employee Engagement, Employee Relations, Performance Management, Hiring, Organizational..., HRIS, Strategic Planning, Employee Handbooks, Employee Benefits, Employee Training, Employee Recognition, Employee Wellness..., Payroll, Workers Compensation, Compensation Structure..., Stock Compensation, Executive Development, Executive Search, Internal Communications, HR Policies, Talent Acquisition, Personnel Management, Interviews, College Recruiting, Change Management, FMLA, Workforce Planning, Training, Talent Management, Recruiting, Performance Appraisal, Leadership, Human Resources, Compensation Structures, Strategy, Deferred Compensation, Onboarding, Succession Planning, Career Development, Employment Law, New Hire Orientations, Leadership Development, Industrial Relations, Labor Relations, Benefits Administration, Executive Coaching, HR Consulting, Benefits Negotiation
Education
Clemson University 1992 — 1993
Masters, Human Resource Development
Clemson University - College of Business and Behavioral Science
BS, Financial Management
SCHS
Eugene van engers Eugene van engers's TeleTech Experience December 2012 - Present
Job Mobile and Computing Sales at TeleTech
Industry Performing Arts
Experience
Gold Mountain October 2013 - Present
TeleTech December 2012 - Present
Stream Global Services June 2011 - February 2012
Alpha Broadcasting May 2010 - December 2010
Xerox September 2009 - March 2010
Skills
Artist, Creative Writer, Pitching Ideas, Guitarist, Audio Engineering, Marketing, Social Networking, Acoustic Guitar, Sales, Radio Promotions, Entertainment, Songwriting, Singing, Pro Tools, Customer Service, Acting
Education
Clackamas Community College 2010 — 2011
Certificate, Music Technology
Gold Mountain October 2013 - Present
TeleTech December 2012 - Present
Stream Global Services June 2011 - February 2012
Alpha Broadcasting May 2010 - December 2010
Xerox September 2009 - March 2010
Skills
Artist, Creative Writer, Pitching Ideas, Guitarist, Audio Engineering, Marketing, Social Networking, Acoustic Guitar, Sales, Radio Promotions, Entertainment, Songwriting, Singing, Pro Tools, Customer Service, Acting
Education
Clackamas Community College 2010 — 2011
Certificate, Music Technology
Barry Stapsky Barry Stapsky's TeleTech Experience October 2012 - Present
Job Customer Service Representative at Teletech@home
Industry Computer Networking
Experience
Teletech@home June 2014 - Present
TeleTech October 2012 - Present
Xerox Business Services September 2013 - April 2014
Sutherland Global Services January 2012 - March 2012
ETS Staffing September 2008 - January 2012
Remedy Intelligent Staffing January 2008 - January 2012
Wayne ARC July 1985 - July 2006
New York Public Interest Research Group October 1982 - June 1985
University at Albany September 1979 - December 1980
State College of Geneseo September 1977 - June 1979
Skills
CompTIA A+ Certification, CompTIA Network+..., CompTIA Security, Technical Support, Customer Service, Windows Server, Troubleshooting, Teaching, Sales, Outlook, Interviews, Teamwork, Job Search Strategies, Windows 7, Direct Sales, Quality Assurance, Research, Computer Repair, Microsoft Office
Education
Carnegie Mellon University 1965 — 1969
Bachelor of Science, Chemistry
State College
Master of Arts, Psychology
Teletech@home June 2014 - Present
TeleTech October 2012 - Present
Xerox Business Services September 2013 - April 2014
Sutherland Global Services January 2012 - March 2012
ETS Staffing September 2008 - January 2012
Remedy Intelligent Staffing January 2008 - January 2012
Wayne ARC July 1985 - July 2006
New York Public Interest Research Group October 1982 - June 1985
University at Albany September 1979 - December 1980
State College of Geneseo September 1977 - June 1979
Skills
CompTIA A+ Certification, CompTIA Network+..., CompTIA Security, Technical Support, Customer Service, Windows Server, Troubleshooting, Teaching, Sales, Outlook, Interviews, Teamwork, Job Search Strategies, Windows 7, Direct Sales, Quality Assurance, Research, Computer Repair, Microsoft Office
Education
Carnegie Mellon University 1965 — 1969
Bachelor of Science, Chemistry
State College
Master of Arts, Psychology
Bel Delgado Bel Delgado's TeleTech Experience November 2008 - November 2010
Job Estudiante en College of DuPage
Industry Human Resources
Experience
EcoShield Home Design, Inc. March 2011 - January 2013
TeleTech November 2008 - November 2010
Education
College of DuPage 2011 — 2014
Master in Bussines & Marketing, Econòmicas
EcoShield Home Design, Inc. March 2011 - January 2013
TeleTech November 2008 - November 2010
Education
College of DuPage 2011 — 2014
Master in Bussines & Marketing, Econòmicas
M Goodridge M Goodridge's TeleTech Experience 1999 - 2001
Job Civil Servant
Industry Government Administration
Experience
Service Canada June 2007 - Present
Vertex February 2002 - June 2007
NCO Financial Systems February 2005 - September 2006
TeleTech 1999 - 2001
Skills
Microsoft Office, Government, Oral & Written..., Proj Management, Diagnostic information..., Client focus, Client Focus
Education
University of The West Indies 1991 — 1996
BSc, Management (Upper 2nd Class Honors)
Combermere School 1982 — 1990
Erdiston Model School 1976 — 1982
Centennial College 1999 — 2000
Graduate certificate, E-Commerce/Electronic Commerce
Service Canada June 2007 - Present
Vertex February 2002 - June 2007
NCO Financial Systems February 2005 - September 2006
TeleTech 1999 - 2001
Skills
Microsoft Office, Government, Oral & Written..., Proj Management, Diagnostic information..., Client focus, Client Focus
Education
University of The West Indies 1991 — 1996
BSc, Management (Upper 2nd Class Honors)
Combermere School 1982 — 1990
Erdiston Model School 1976 — 1982
Centennial College 1999 — 2000
Graduate certificate, E-Commerce/Electronic Commerce
Betty Shull Betty Shull's TeleTech Experience 1996 - July 2007
Job Telecommunications Professional
Industry Telecommunications
Experience
TeleTech 1996 - July 2007
TeleTech 1996 - 2007
MCI 1989 - 1994
Education
Clemson University 1969 — 1973
TeleTech 1996 - July 2007
TeleTech 1996 - 2007
MCI 1989 - 1994
Education
Clemson University 1969 — 1973
Jenniffer Cull Jenniffer Cull's TeleTech Experience August 2000 - August 2010
Job SSW at London Health Sciences Centre
Industry Hospital & Health Care
Experience
London Health Sciences Centre August 2012 - Present
Chateau Gardens June 2010 - Present
Private home care September 2008 - Present
Chateau Gardens Longterm care June 2010 - 2012
TeleTech August 2000 - August 2010
TeleTech August 2000 - August 2010
Skills
Nursing, First Aid, Teamwork, Data Entry, Time Management, Customer Service, Computers, Healthcare, Hospitals, Elder Care, Customer Satisfaction, Troubleshooting, CPR Certified, Sales, Medical Terminology, Patient Safety, Healthcare Management
Education
Centennial College Business Administration 1996 — 1998
Centennial College
Business Administration
Central High SchoolOntario Secondary School
Sir George Ross Secondary School
London Health Sciences Centre August 2012 - Present
Chateau Gardens June 2010 - Present
Private home care September 2008 - Present
Chateau Gardens Longterm care June 2010 - 2012
TeleTech August 2000 - August 2010
TeleTech August 2000 - August 2010
Skills
Nursing, First Aid, Teamwork, Data Entry, Time Management, Customer Service, Computers, Healthcare, Hospitals, Elder Care, Customer Satisfaction, Troubleshooting, CPR Certified, Sales, Medical Terminology, Patient Safety, Healthcare Management
Education
Centennial College Business Administration 1996 — 1998
Centennial College
Business Administration
Central High SchoolOntario Secondary School
Sir George Ross Secondary School
Leslie Shettler, PMP's TeleTech Experience July 2014 - Present
Job Consultant, Global Employee Communications
Industry Marketing and Advertising
Experience
TeleTech July 2014 - Present
Dex One April 2010 - October 2013
Qwest Communications June 2003 - December 2009
Qwest Communications 2003 - 2004
Qwest Communications 1997 - 2003
Skills
Internal Communications, Human Resources, Dreamweaver, PowerPoint, HTML, Photoshop, Microsoft Word, Microsoft Excel, Management Consulting, Conflict Resolution, Strategic Communications, Corporate Communications, Social Media Marketing, Public Relations, Program Management, Marketing, Management, Integrated Marketing, Project Management, Editing, Marketing Strategy, Employee Engagement, Team Leadership, Leadership
Education
Carnegie Mellon University
BS, Economics & Spanish
TeleTech July 2014 - Present
Dex One April 2010 - October 2013
Qwest Communications June 2003 - December 2009
Qwest Communications 2003 - 2004
Qwest Communications 1997 - 2003
Skills
Internal Communications, Human Resources, Dreamweaver, PowerPoint, HTML, Photoshop, Microsoft Word, Microsoft Excel, Management Consulting, Conflict Resolution, Strategic Communications, Corporate Communications, Social Media Marketing, Public Relations, Program Management, Marketing, Management, Integrated Marketing, Project Management, Editing, Marketing Strategy, Employee Engagement, Team Leadership, Leadership
Education
Carnegie Mellon University
BS, Economics & Spanish
Lucas Parker Lucas Parker's TeleTech Experience April 2004 - December 2004
Job Senior Software Development Engineer
Industry Computer Software
Experience
Cision September 2014 - Present
Visible Technologies May 2013 - September 2014
Visible Technologies April 2011 - May 2013
Visible Technologies March 2010 - April 2011
Volt at Microsoft March 2009 - March 2010
Volt Information Sciences @ Microsoft December 2007 - December 2008
Volt Information Sciences @ Microsoft August 2006 - August 2007
Washington Mutual August 2005 - August 2006
Schneider National February 2005 - August 2005
TeleTech April 2004 - December 2004
Skills
Perl, C#, .NET, Java, MapReduce, Agile Methodologies, Scrum, Microsoft SQL Server, Web Development, Analytics, Software Development, Linux, Software Engineering, Business Intelligence, Quality Assurance, Scalability, SaaS, SDLC, Visual Studio, Software Project..., Integration, Enterprise Software, Distributed Systems, SharePoint, Databases, TFS, Agile Project Management, Architecture, Web Services, Testing, Software Documentation, Architectures
Education
City University of Seattle 2006 — 2009
BS, Computer Systems
Olympic College 2003 — 2004
Cultural Anthropology
Edmonds Community College 1998 — 1999
Psychology
Cision September 2014 - Present
Visible Technologies May 2013 - September 2014
Visible Technologies April 2011 - May 2013
Visible Technologies March 2010 - April 2011
Volt at Microsoft March 2009 - March 2010
Volt Information Sciences @ Microsoft December 2007 - December 2008
Volt Information Sciences @ Microsoft August 2006 - August 2007
Washington Mutual August 2005 - August 2006
Schneider National February 2005 - August 2005
TeleTech April 2004 - December 2004
Skills
Perl, C#, .NET, Java, MapReduce, Agile Methodologies, Scrum, Microsoft SQL Server, Web Development, Analytics, Software Development, Linux, Software Engineering, Business Intelligence, Quality Assurance, Scalability, SaaS, SDLC, Visual Studio, Software Project..., Integration, Enterprise Software, Distributed Systems, SharePoint, Databases, TFS, Agile Project Management, Architecture, Web Services, Testing, Software Documentation, Architectures
Education
City University of Seattle 2006 — 2009
BS, Computer Systems
Olympic College 2003 — 2004
Cultural Anthropology
Edmonds Community College 1998 — 1999
Psychology
Michelle Milchen's TeleTech Experience February 2009 - July 2009
Job HR / Payroll Administrator for Trademark Global
Industry Consumer Services
Experience
Trademark Global, LLC. August 2013 - Present
Macy's November 2012 - November 2013
GSR Industries LLC, dba Roto-Rooter July 2009 - January 2013
TeleTech February 2009 - July 2009
Motorists Insurance January 2006 - February 2009
Sadek Auto Detailing April 2000 - August 2008
NGWA February 2001 - July 2005
Skills
Payroll, Customer Service, Lotus Notes, Customer Retention, Outlook, Technical Support, Employee Benefits, Time Management, Access, Microsoft Excel, Employee Relations, Accounts Payable, Human Resources, QuickBooks, Accounting, Accounts Receivable, Invoicing, Management, Team Building, Office Management, Office Administration, Administrative..., Data Entry, Administration, Training, Spreadsheets, Hiring, Customer Satisfaction, Microsoft Word, Leadership, Recruiting, Confidentiality, Administrative...
Education
Capital University 1996 — 2000
BS, Business Management; Human Resources
Marion L Steele 1992 — 1996
Lorain Catholic 1992 — 1993
Managers Training Program, Motorists Insurance Group
Trademark Global, LLC. August 2013 - Present
Macy's November 2012 - November 2013
GSR Industries LLC, dba Roto-Rooter July 2009 - January 2013
TeleTech February 2009 - July 2009
Motorists Insurance January 2006 - February 2009
Sadek Auto Detailing April 2000 - August 2008
NGWA February 2001 - July 2005
Skills
Payroll, Customer Service, Lotus Notes, Customer Retention, Outlook, Technical Support, Employee Benefits, Time Management, Access, Microsoft Excel, Employee Relations, Accounts Payable, Human Resources, QuickBooks, Accounting, Accounts Receivable, Invoicing, Management, Team Building, Office Management, Office Administration, Administrative..., Data Entry, Administration, Training, Spreadsheets, Hiring, Customer Satisfaction, Microsoft Word, Leadership, Recruiting, Confidentiality, Administrative...
Education
Capital University 1996 — 2000
BS, Business Management; Human Resources
Marion L Steele 1992 — 1996
Lorain Catholic 1992 — 1993
Managers Training Program, Motorists Insurance Group
Kristie Bjork's TeleTech Experience April 2002 - August 2002
Job Payroll Specialist at Signature Graphics,
Industry Consumer Services
Experience
Signature Graphics, Inc November 2012 - Present
Apollo Drain & Rooter Services, Inc October 2012 - October 2012
EC Company April 2008 - September 2012
Dryer Electric, Inc July 2006 - April 2008
Office Team/Robert Half April 2006 - July 2006
Clark Community College September 2005 - March 2006
Washinton State Attorney General's Office July 2003 - September 2005
Randstad November 2002 - January 2003
TeleTech April 2002 - August 2002
The Product Line December 2000 - March 2002
Skills
Union Payroll, Certified Payroll, OCIP, Positive Pay, Accounts Receivable, Accounts Payable, Multi Tasking, Customer Service, Data Entry, Account Reconciliation, Accounting, Filing, Payroll
Education
Clark College 2003 — 2005
No Degree, General
La Junta High School 1992 — 1995
University of Montana
Signature Graphics, Inc November 2012 - Present
Apollo Drain & Rooter Services, Inc October 2012 - October 2012
EC Company April 2008 - September 2012
Dryer Electric, Inc July 2006 - April 2008
Office Team/Robert Half April 2006 - July 2006
Clark Community College September 2005 - March 2006
Washinton State Attorney General's Office July 2003 - September 2005
Randstad November 2002 - January 2003
TeleTech April 2002 - August 2002
The Product Line December 2000 - March 2002
Skills
Union Payroll, Certified Payroll, OCIP, Positive Pay, Accounts Receivable, Accounts Payable, Multi Tasking, Customer Service, Data Entry, Account Reconciliation, Accounting, Filing, Payroll
Education
Clark College 2003 — 2005
No Degree, General
La Junta High School 1992 — 1995
University of Montana
Mohamad Alkhatib's TeleTech Experience December 2010 - August 2011
Job Buyer at Weir Oil & Gas
Industry Oil & Energy
Experience
Weir Oil and Gas February 2014 - Present
Weir Oil and Gas August 2011 - February 2014
TeleTech December 2010 - August 2011
Khuff Energy May 2004 - June 2010
Southwest Airlines November 2001 - May 2004
Education
University of Phoenix 2003 — 2006
Master of Business Administration (M.B.A.)
Cleveland State University 1997 — 2001
Bachelor's Degree
Weir Oil and Gas February 2014 - Present
Weir Oil and Gas August 2011 - February 2014
TeleTech December 2010 - August 2011
Khuff Energy May 2004 - June 2010
Southwest Airlines November 2001 - May 2004
Education
University of Phoenix 2003 — 2006
Master of Business Administration (M.B.A.)
Cleveland State University 1997 — 2001
Bachelor's Degree
Jason Robinette Jason Robinette's TeleTech Experience July 2010 - July 2011
Job Solutions Specialist
Industry Banking
Experience
Verizon Wireless August 2015 - Present
FirstMerit Bank September 2014 - August 2015
Verizon Wireless Cellular Central July 2011 - August 2014
TeleTech July 2010 - July 2011
Skills
Sales, Marketing, Retail, Social Networking, Sales Management, Merchandising, Team Building, Recruiting, Cold Calling, Direct Sales, Customer Service, Event Planning, Editing, Training, Quota Achievement, Strategy, Teamwork, Budgets, Social Media, Email Marketing, Store Management, Employee Training, Retail Sales, Negotiation, Marketing Communications, CRM, Business Development, Social Media Marketing, Telecommunications, Inventory Management, Team Leadership, Sales Presentations, Coaching, Account Management
Education
Case Western Reserve University 2015 — 2015
Certificate of accomplishment, Inspiring Leadership through Emotional Intelligence
Clarion University of Pennsylvania
B.A., English
Verizon Wireless August 2015 - Present
FirstMerit Bank September 2014 - August 2015
Verizon Wireless Cellular Central July 2011 - August 2014
TeleTech July 2010 - July 2011
Skills
Sales, Marketing, Retail, Social Networking, Sales Management, Merchandising, Team Building, Recruiting, Cold Calling, Direct Sales, Customer Service, Event Planning, Editing, Training, Quota Achievement, Strategy, Teamwork, Budgets, Social Media, Email Marketing, Store Management, Employee Training, Retail Sales, Negotiation, Marketing Communications, CRM, Business Development, Social Media Marketing, Telecommunications, Inventory Management, Team Leadership, Sales Presentations, Coaching, Account Management
Education
Case Western Reserve University 2015 — 2015
Certificate of accomplishment, Inspiring Leadership through Emotional Intelligence
Clarion University of Pennsylvania
B.A., English
Andre Lallemand Andre Lallemand's TeleTech Experience January 2009 - August 2009
Job Security Analyst at Herjavec Group
Industry Information Technology and Services
Experience
Herjavec Group December 2014 - Present
Quickservice May 2012 - December 2014
Zedd Customer Solutions LP Inc. July 2011 - April 2012
TeleTech January 2009 - August 2009
Skills
Computer Hardware, Computer Security, Troubleshooting, RSA enVision, Palo Alto Networks, QRadar, FireEye, Checkpoint, RSA Security Analytics, McAfee Network Security..., Sumo Logic, Cisco Routers, Virtualization, Computer Network..., Computer Repair, Access, Active Directory, Account Management, Customer Service, Customer Satisfaction, Team Leadership, Windows, Windows 7, Windows Server, Bilingual, Operating Systems, Call Centers, Bluecoat, Technical Support, Linux, Python, kali
Education
Canadore College 2009 — 2011
Computer Systems Technology Networking, Computer Systems Networking and Telecommunications
Collège Boréal 2006 — 2007
Information Technology Support Analyst Lv2, Information Technology
Herjavec Group December 2014 - Present
Quickservice May 2012 - December 2014
Zedd Customer Solutions LP Inc. July 2011 - April 2012
TeleTech January 2009 - August 2009
Skills
Computer Hardware, Computer Security, Troubleshooting, RSA enVision, Palo Alto Networks, QRadar, FireEye, Checkpoint, RSA Security Analytics, McAfee Network Security..., Sumo Logic, Cisco Routers, Virtualization, Computer Network..., Computer Repair, Access, Active Directory, Account Management, Customer Service, Customer Satisfaction, Team Leadership, Windows, Windows 7, Windows Server, Bilingual, Operating Systems, Call Centers, Bluecoat, Technical Support, Linux, Python, kali
Education
Canadore College 2009 — 2011
Computer Systems Technology Networking, Computer Systems Networking and Telecommunications
Collège Boréal 2006 — 2007
Information Technology Support Analyst Lv2, Information Technology
Frank Stanek Frank Stanek's TeleTech Experience April 2013 - March 2014
Job Legal Videographer at Video Discovery Inc
Industry Media Production
Experience
Video Discovery Inc July 2014 - Present
WCSB Cleveland September 2007 - Present
TeleTech April 2013 - March 2014
World of Horses and Trainers, LLC July 2009 - January 2013
Legal Electronic Recording, Inc June 2009 - September 2010
Skills
Video Editing, Video Production, Videography, Digital Video, Switched Digital Video, Screenwriting, Promotional Copy, Voice Over, Audio Engineering, Audio Editing, Audio Post Production, Professional Audio, Digital Audio, Audio Processing, Web Video, Customer Service, Customer Satisfaction, Customer Retention, Broadcast, Film, Video, Editing, Television, Film Production, Entertainment, Creative Writing, Sound, Media Production, Public Speaking, Commercials
Education
Cleveland State University 2006 — 2009
Bachelor's degree, Digital Communication and Media/Multimedia
Video Discovery Inc July 2014 - Present
WCSB Cleveland September 2007 - Present
TeleTech April 2013 - March 2014
World of Horses and Trainers, LLC July 2009 - January 2013
Legal Electronic Recording, Inc June 2009 - September 2010
Skills
Video Editing, Video Production, Videography, Digital Video, Switched Digital Video, Screenwriting, Promotional Copy, Voice Over, Audio Engineering, Audio Editing, Audio Post Production, Professional Audio, Digital Audio, Audio Processing, Web Video, Customer Service, Customer Satisfaction, Customer Retention, Broadcast, Film, Video, Editing, Television, Film Production, Entertainment, Creative Writing, Sound, Media Production, Public Speaking, Commercials
Education
Cleveland State University 2006 — 2009
Bachelor's degree, Digital Communication and Media/Multimedia
Tavoris Sinclair Tavoris Sinclair's TeleTech Experience 2002 - 2005
Job Service Delivery Support Representative at RCN
Industry Banking
Experience
RCN 2011 - Present
Headway Corporate Resources 2008 - 2010
Infinity Consulting Solutions 2008 - 2008
Heritage Bank 2006 - 2008
Teletech 2002 - 2005
Skills
Recruiting, Customer Service, Training, AML, Telecommunications, Software Documentation, Project Management, Due Diligence, Financial Analysis, Talent Acquisition, Social Networking, Management, Sales, Executive Search, Technical Recruiting, Process Improvement, Financial Risk, Accounts Receivable, Sourcing, Accounting, Microsoft Excel, Auditing, Human Resources, Interviews, Time Management, Risk Management, Team Building, Applicant Tracking..., Internet Recruiting, Risk Assessment, Employee Training, Microsoft Office, Program Management, Employee Relations, Microsoft Word, Call Centers, Coaching, Data Analysis, Marketing, Data Entry, Bank Secrecy Act, Temporary Placement, Access, PowerPoint, Outlook, Banking, Contract Recruitment
Education
Christopher Newport University 1999 — 2001
Fayetteville State University 1996 — 1999
Warwick High School 1992 — 1996
High School
RCN 2011 - Present
Headway Corporate Resources 2008 - 2010
Infinity Consulting Solutions 2008 - 2008
Heritage Bank 2006 - 2008
Teletech 2002 - 2005
Skills
Recruiting, Customer Service, Training, AML, Telecommunications, Software Documentation, Project Management, Due Diligence, Financial Analysis, Talent Acquisition, Social Networking, Management, Sales, Executive Search, Technical Recruiting, Process Improvement, Financial Risk, Accounts Receivable, Sourcing, Accounting, Microsoft Excel, Auditing, Human Resources, Interviews, Time Management, Risk Management, Team Building, Applicant Tracking..., Internet Recruiting, Risk Assessment, Employee Training, Microsoft Office, Program Management, Employee Relations, Microsoft Word, Call Centers, Coaching, Data Analysis, Marketing, Data Entry, Bank Secrecy Act, Temporary Placement, Access, PowerPoint, Outlook, Banking, Contract Recruitment
Education
Christopher Newport University 1999 — 2001
Fayetteville State University 1996 — 1999
Warwick High School 1992 — 1996
High School
Brian Bishop, PhD Brian Bishop, PhD's TeleTech Experience September 2006 - June 2008
Job Chief Learning Architect Efficacy Experts
Industry E-Learning
Experience
SpaceRace Productions January 2015 - Present
Efficacy Experts November 2010 - Present
Caspian Learning July 2008 - January 2011
TeleTech September 2006 - June 2008
Pyramid Consulting for Accenture January 2006 - August 2006
OnCommand Corporation January 2004 - December 2005
Evolving Systems May 1998 - October 1999
Skills
Instructional Design, Captivate, Mobile Learning, E-Learning, Performance Improvement, Performance Analysis, Intervention Selection, Intervention..., Intervention Evaluation, Simulation Design, Blended Learning, Emerging Technologies, Program Management, Training, Informal Learning, Learning Analytics, Immersive Learning..., VILT, E-Learning Consulting, Adult Learning..., Performance Support..., Articulate Storyline, Serious Games, Adult Education, Instructor-led Training, Leadership Development, Organizational..., Multimedia, Leadership, EPSS, Learning Management..., Employee Training, Learning Management, SCORM, ADDIE, Performance Consulting, Lectora, Organizational Learning, Training Delivery, Training Needs Analysis, Social Learning, Human Performance, Technical Training, Distance Learning, Soft Skills, Camtasia, SnagIt, Needs Analysis, Management, Consulting
Education
Capella University 2005 — 2010
PhD, Training and Performance Improvement
University of Phoenix 1994 — 1997
MBA, Business
Wake Forest University 1984 — 1988
BA, Communications
George Washington High School
SpaceRace Productions January 2015 - Present
Efficacy Experts November 2010 - Present
Caspian Learning July 2008 - January 2011
TeleTech September 2006 - June 2008
Pyramid Consulting for Accenture January 2006 - August 2006
OnCommand Corporation January 2004 - December 2005
Evolving Systems May 1998 - October 1999
Skills
Instructional Design, Captivate, Mobile Learning, E-Learning, Performance Improvement, Performance Analysis, Intervention Selection, Intervention..., Intervention Evaluation, Simulation Design, Blended Learning, Emerging Technologies, Program Management, Training, Informal Learning, Learning Analytics, Immersive Learning..., VILT, E-Learning Consulting, Adult Learning..., Performance Support..., Articulate Storyline, Serious Games, Adult Education, Instructor-led Training, Leadership Development, Organizational..., Multimedia, Leadership, EPSS, Learning Management..., Employee Training, Learning Management, SCORM, ADDIE, Performance Consulting, Lectora, Organizational Learning, Training Delivery, Training Needs Analysis, Social Learning, Human Performance, Technical Training, Distance Learning, Soft Skills, Camtasia, SnagIt, Needs Analysis, Management, Consulting
Education
Capella University 2005 — 2010
PhD, Training and Performance Improvement
University of Phoenix 1994 — 1997
MBA, Business
Wake Forest University 1984 — 1988
BA, Communications
George Washington High School
Alyssa N. Martínez's TeleTech Experience August 2013 - December 2013
Job Program Coordinator at Community Choice Healthcare Network
Industry Public Relations and Communications
Experience
Community Choice Healthcare Network October 2014 - Present
Wenatchee Valley Chamber of Commerce June 2014 - September 2014
Central Communication Agency September 2013 - June 2014
Central Washington University August 2013 - June 2014
TeleTech August 2013 - December 2013
CWU-The Observer March 2013 - June 2013
KD Management LLC March 2013 - March 2013
Skills
Social Media, Marketing Communications, Event Planning, Internal Communications, Corporate Communications, Media Relations, Public Relations, Strategic Communications, Press Releases, Facebook, Social Networking, Event Management, Blogging, Public Speaking, Editing, Social Media Marketing
Education
Central Washington University 2009 — 2014
Bachelor of Arts (BA), Public Relations/Latino & Latin American Studies
Universidad Autónoma de Guadalajara 2012 — 2013
Study Abroad, Strategic Communication
Community Choice Healthcare Network October 2014 - Present
Wenatchee Valley Chamber of Commerce June 2014 - September 2014
Central Communication Agency September 2013 - June 2014
Central Washington University August 2013 - June 2014
TeleTech August 2013 - December 2013
CWU-The Observer March 2013 - June 2013
KD Management LLC March 2013 - March 2013
Skills
Social Media, Marketing Communications, Event Planning, Internal Communications, Corporate Communications, Media Relations, Public Relations, Strategic Communications, Press Releases, Facebook, Social Networking, Event Management, Blogging, Public Speaking, Editing, Social Media Marketing
Education
Central Washington University 2009 — 2014
Bachelor of Arts (BA), Public Relations/Latino & Latin American Studies
Universidad Autónoma de Guadalajara 2012 — 2013
Study Abroad, Strategic Communication
Ed Halpin's TeleTech Experience October 2013 - April 2014
Job Director, Operations Management
Industry Telecommunications
Experience
Level 3 Communications (formerly tw telecom) May 2014 - Present
TeleTech October 2013 - April 2014
TeleTech January 2011 - October 2013
TeleTech January 2007 - January 2011
TeleTech 2005 - 2007
Lockheed Martin 2004 - 2005
XO Communications 2003 - 2004
AT&T 1997 - 2002
U.S. Army 1980 - 1997
Skills
Project Management, Change Management, Quality Assurance, Product Management, Performance Management, Learning Management, Strategic Planning, Production Report..., Process Reengineering, Root Cause Analysis, Productivity Improvement, P&L Responsibilities, Building Relationships, Escalations Management, Team Leadership, Reports, Process Improvement, Employee Engagement, Customer Satisfaction, Instructional Design, Telecommunications, Program Management, Leadership Development, Leadership, Customer Experience, Contact Centers, Instructor-led Training, Call Centers, Business Process..., Management, Vendor Management, Training, Outsourcing, Service Delivery, Employee Training, Human Resources, BPO, Coaching, CRM, Cross-functional Team..., Business Process..., Analysis, Operations Management, Team Management, Workforce Management, Team Building, Customer Service
Education
Chaminade University of Honolulu 1993 — 1997
B.A., Psychology
Level 3 Communications (formerly tw telecom) May 2014 - Present
TeleTech October 2013 - April 2014
TeleTech January 2011 - October 2013
TeleTech January 2007 - January 2011
TeleTech 2005 - 2007
Lockheed Martin 2004 - 2005
XO Communications 2003 - 2004
AT&T 1997 - 2002
U.S. Army 1980 - 1997
Skills
Project Management, Change Management, Quality Assurance, Product Management, Performance Management, Learning Management, Strategic Planning, Production Report..., Process Reengineering, Root Cause Analysis, Productivity Improvement, P&L Responsibilities, Building Relationships, Escalations Management, Team Leadership, Reports, Process Improvement, Employee Engagement, Customer Satisfaction, Instructional Design, Telecommunications, Program Management, Leadership Development, Leadership, Customer Experience, Contact Centers, Instructor-led Training, Call Centers, Business Process..., Management, Vendor Management, Training, Outsourcing, Service Delivery, Employee Training, Human Resources, BPO, Coaching, CRM, Cross-functional Team..., Business Process..., Analysis, Operations Management, Team Management, Workforce Management, Team Building, Customer Service
Education
Chaminade University of Honolulu 1993 — 1997
B.A., Psychology
Heather Milner Heather Milner's TeleTech Experience August 2012 - June 2013
Job at
Industry Insurance
Experience
Nationwide Insurance March 2015 - Present
Initial Outfitters May 2014 - Present
Cellular Sales December 2014 - March 2015
Farm Bureau Insurance June 2013 - December 2014
TeleTech August 2012 - June 2013
Marine Federal Credit Union April 2012 - August 2012
Skills
2012- Completed the..., Baking, General Insurance, Sales, Customer Retention, Customer Experience, Direct Sales, Data Entry, PowerPoint, Microsoft Word, Account Management
Education
Coastal Carolina Community College 2012 — 2013
Working towards Associates in Arts, Nursing
Lawton Chiles High School 2000 — 2004
Diploma
Nationwide Insurance March 2015 - Present
Initial Outfitters May 2014 - Present
Cellular Sales December 2014 - March 2015
Farm Bureau Insurance June 2013 - December 2014
TeleTech August 2012 - June 2013
Marine Federal Credit Union April 2012 - August 2012
Skills
2012- Completed the..., Baking, General Insurance, Sales, Customer Retention, Customer Experience, Direct Sales, Data Entry, PowerPoint, Microsoft Word, Account Management
Education
Coastal Carolina Community College 2012 — 2013
Working towards Associates in Arts, Nursing
Lawton Chiles High School 2000 — 2004
Diploma
Carrie Buckley's TeleTech Experience April 2011 - June 2014
Job Accounting & Human Resources Administrator
Industry Human Resources
Experience
Dorn Color, Inc. June 2014 - Present
TeleTech April 2011 - June 2014
Discount Drug Mart October 2007 - April 2011
Skills
Management, Project Management, Coaching, Payroll, Human Resources, Business Process..., Customer Service, Office Administration, Microsoft Office, Microsoft Excel, Microsoft Word, Fax, PowerPoint, Computer Proficiency, Supervisory Experience, Communication, Team Building, Team Management, Supervision Of Personnel, Supervisory Skills, Leadership, Team Leadership, Peer Mentoring, Disciplinary Action, Action Plan Development, Project Planning
Education
Lorain County Community College 2014 — 2016
Associates of Applied Business, Human Resource Management, 4.0
Cleveland State University
Some College, Psychology
Dorn Color, Inc. June 2014 - Present
TeleTech April 2011 - June 2014
Discount Drug Mart October 2007 - April 2011
Skills
Management, Project Management, Coaching, Payroll, Human Resources, Business Process..., Customer Service, Office Administration, Microsoft Office, Microsoft Excel, Microsoft Word, Fax, PowerPoint, Computer Proficiency, Supervisory Experience, Communication, Team Building, Team Management, Supervision Of Personnel, Supervisory Skills, Leadership, Team Leadership, Peer Mentoring, Disciplinary Action, Action Plan Development, Project Planning
Education
Lorain County Community College 2014 — 2016
Associates of Applied Business, Human Resource Management, 4.0
Cleveland State University
Some College, Psychology
Maven Gardner Maven Gardner's TeleTech Experience September 2014 - Present
Job Workforce Analyst at TeleTech
Industry Hospital & Health Care
Experience
TeleTech September 2014 - Present
TeleTech October 2013 - Present
TeleTech July 2013 - October 2013
Telvista Inc. March 2012 - July 2013
Aafes April 2007 - August 2007
American Red Cross March 2005 - December 2005
Gift Maven July 2002 - February 2005
KClinic October 2004 - November 2004
Telvista November 2001 - June 2002
Stream International December 2000 - November 2001
Skills
Software Documentation, Troubleshooting, Chart, Medical Coding, Healthcare, Administrative Work, Medical Records, Microsoft Office, Technical Support, Management, Customer Service, Call Centers, Sales, Training, Computer Hardware, Data Entry, Windows, Customer Satisfaction, Software Installation, Time Management
Education
Capella University 2011 — 2019
Bachelor's Degree, Business: Health Care Management
Remington College Dallas Campus 2004 — 2005
Diploma, Medical Assisting
TeleTech September 2014 - Present
TeleTech October 2013 - Present
TeleTech July 2013 - October 2013
Telvista Inc. March 2012 - July 2013
Aafes April 2007 - August 2007
American Red Cross March 2005 - December 2005
Gift Maven July 2002 - February 2005
KClinic October 2004 - November 2004
Telvista November 2001 - June 2002
Stream International December 2000 - November 2001
Skills
Software Documentation, Troubleshooting, Chart, Medical Coding, Healthcare, Administrative Work, Medical Records, Microsoft Office, Technical Support, Management, Customer Service, Call Centers, Sales, Training, Computer Hardware, Data Entry, Windows, Customer Satisfaction, Software Installation, Time Management
Education
Capella University 2011 — 2019
Bachelor's Degree, Business: Health Care Management
Remington College Dallas Campus 2004 — 2005
Diploma, Medical Assisting
Ken Sorensen's TeleTech Experience September 2001 - September 2003
Job Marketing Support Representative at DECRA Roofing Systems
Industry Building Materials
Experience
DECRA Roofing Systems June 2014 - Present
DECRA Roofing Systems May 2011 - June 2014
DECRA Roofing Systems February 2005 - May 2011
Francisco Grande Hotel & Golf Resort January 2004 - December 2004
TeleTech September 2001 - September 2003
ON Energy February 2001 - September 2001
CheckFree May 1997 - April 2000
Skills
Customer Service, Inventory Management, Purchasing, Logistics, Inventory Control, Key Account Management, Marketing Strategy, Sales Operations, International Shipping, 5S, Lean Operations, Team Leadership, ISO14001 Auditor, ISO9001 Auditor, ISO18001 Auditor, ERT, HAZWOPER, Microsoft Office, SAP, Hospitality Management
Education
Central Arizona College 2004 — 2005
Some College, Liberal Arts and Sciences, General Studies and Humanities
DECRA Roofing Systems June 2014 - Present
DECRA Roofing Systems May 2011 - June 2014
DECRA Roofing Systems February 2005 - May 2011
Francisco Grande Hotel & Golf Resort January 2004 - December 2004
TeleTech September 2001 - September 2003
ON Energy February 2001 - September 2001
CheckFree May 1997 - April 2000
Skills
Customer Service, Inventory Management, Purchasing, Logistics, Inventory Control, Key Account Management, Marketing Strategy, Sales Operations, International Shipping, 5S, Lean Operations, Team Leadership, ISO14001 Auditor, ISO9001 Auditor, ISO18001 Auditor, ERT, HAZWOPER, Microsoft Office, SAP, Hospitality Management
Education
Central Arizona College 2004 — 2005
Some College, Liberal Arts and Sciences, General Studies and Humanities
Evan Connell's TeleTech Experience March 2013 - October 2014
Job District Parts and Service Manager
Industry Automotive
Experience
Hyundai Motor America October 2014 - Present
TeleTech March 2013 - October 2014
Ed Napleton Honda September 2012 - March 2013
Volvo of Lisle November 2010 - August 2012
Volvo of Lisle July 2009 - October 2010
Howard Orloff Imports March 2009 - July 2009
Volvo of Lisle July 2005 - February 2008
Volvo of Lisle October 2003 - June 2005
Skills
Account Management, Automobile, Automotive, Automotive Aftermarket, Automotive Engineering, Automotive Repair, B2B, Contract Negotiation, Customer Retention, Customer Satisfaction, Customer Service, Dealer Management, Dealers, E-commerce, Inventory Management, Management, Marketing, Marketing Strategy, Microsoft Office, Negotiation, New Business Development, Parts, Profit, Retail, Reynolds, Sales, Sales Management, Sales Operations, Sales Process, Social Media Marketing, Team Building, Team Leadership, Vehicles, Warranty, Forecasting, Operations Management, Pricing, Selling, CRM, Cold Calling, Purchasing
Education
College of DuPage
Hyundai Motor America October 2014 - Present
TeleTech March 2013 - October 2014
Ed Napleton Honda September 2012 - March 2013
Volvo of Lisle November 2010 - August 2012
Volvo of Lisle July 2009 - October 2010
Howard Orloff Imports March 2009 - July 2009
Volvo of Lisle July 2005 - February 2008
Volvo of Lisle October 2003 - June 2005
Skills
Account Management, Automobile, Automotive, Automotive Aftermarket, Automotive Engineering, Automotive Repair, B2B, Contract Negotiation, Customer Retention, Customer Satisfaction, Customer Service, Dealer Management, Dealers, E-commerce, Inventory Management, Management, Marketing, Marketing Strategy, Microsoft Office, Negotiation, New Business Development, Parts, Profit, Retail, Reynolds, Sales, Sales Management, Sales Operations, Sales Process, Social Media Marketing, Team Building, Team Leadership, Vehicles, Warranty, Forecasting, Operations Management, Pricing, Selling, CRM, Cold Calling, Purchasing
Education
College of DuPage
Shonae Sterling's TeleTech Experience March 2007 - July 2010
Job Business Analyst / Vendor Management
Industry Consumer Goods
Experience
The Home Depot December 2012 - Present
The Home Depot April 2012 - December 2012
The Home Depot January 2011 - April 2012
TeleTech March 2007 - July 2010
Avaya Inc. September 1987 - May 2003
Skills
Team Leadership, Process Improvement, Microsoft Excel, Training Delivery, Billing Systems, Project Management, Outstanding..., Work Well Independently, Analytical Skills, Access, Siebel, AS400 system, Visio, PowerPoint, Kronos, Interviews, Highly detail oriented, Communication, Customer Oriented, Telecommunication..., Multitasking Skills, Highly Reliable, Handle Confidential..., Computer Proficiency, Microsoft Word, Microsoft Office, Creativity, Vendor Management..., SAP, Internal Audit, Quality Management, Onboarding, Business Analysis, Management, Remote Troubleshooting, Troubleshooting, SharePoint, Content Management, Online Research, Coordinating Meetings, Liasoning, Relationship Building, Priority Management, Soft Skills, Remote Monitoring, Vendor Management
Education
Capella University
Business Administration
DeVry University-Georgia
The Home Depot December 2012 - Present
The Home Depot April 2012 - December 2012
The Home Depot January 2011 - April 2012
TeleTech March 2007 - July 2010
Avaya Inc. September 1987 - May 2003
Skills
Team Leadership, Process Improvement, Microsoft Excel, Training Delivery, Billing Systems, Project Management, Outstanding..., Work Well Independently, Analytical Skills, Access, Siebel, AS400 system, Visio, PowerPoint, Kronos, Interviews, Highly detail oriented, Communication, Customer Oriented, Telecommunication..., Multitasking Skills, Highly Reliable, Handle Confidential..., Computer Proficiency, Microsoft Word, Microsoft Office, Creativity, Vendor Management..., SAP, Internal Audit, Quality Management, Onboarding, Business Analysis, Management, Remote Troubleshooting, Troubleshooting, SharePoint, Content Management, Online Research, Coordinating Meetings, Liasoning, Relationship Building, Priority Management, Soft Skills, Remote Monitoring, Vendor Management
Education
Capella University
Business Administration
DeVry University-Georgia
Antonio Ho-Yen Antonio Ho-Yen's TeleTech Experience November 2013 - April 2014
Job Experienced Technical Support Analyst
Industry Computer & Network Security
Experience
Just For You Barber Academy January 2013 - Present
TeleTech November 2013 - April 2014
NexxLinx October 2011 - January 2012
Sentara Healthcare January 2011 - August 2011
Convergys August 2008 - May 2010
N.E.W. Customer Service Companies, Inc March 2007 - July 2008
Skills
Computer Diagnostics..., Microsoft Office 2003, Microsoft Office 2007, Citrix based..., Apache 2.0, Avaya IP Softphone, vmware, FTP software, JScript, ASP.NET, Joomla, Intuit Quickbooks, Intuit Turbotax, Intuit Quicken, Fedex Shipmanager..., FL studio, Logic Pro, Adobe Audition, Adobe Photoshop, Paint.net photoshop..., Propellerheads Reason, NI Maschine, Apple Garageband
Education
Coastal Carolina Community College 2006 — 2009
Associate of Science (A.S.), Web Technologies, 3.0
Just For You Barber Academy January 2013 - Present
TeleTech November 2013 - April 2014
NexxLinx October 2011 - January 2012
Sentara Healthcare January 2011 - August 2011
Convergys August 2008 - May 2010
N.E.W. Customer Service Companies, Inc March 2007 - July 2008
Skills
Computer Diagnostics..., Microsoft Office 2003, Microsoft Office 2007, Citrix based..., Apache 2.0, Avaya IP Softphone, vmware, FTP software, JScript, ASP.NET, Joomla, Intuit Quickbooks, Intuit Turbotax, Intuit Quicken, Fedex Shipmanager..., FL studio, Logic Pro, Adobe Audition, Adobe Photoshop, Paint.net photoshop..., Propellerheads Reason, NI Maschine, Apple Garageband
Education
Coastal Carolina Community College 2006 — 2009
Associate of Science (A.S.), Web Technologies, 3.0
Phillip Norasith Phillip Norasith's TeleTech Experience July 2002 - February 2004
Job Customer Service Professional
Industry Logistics and Supply Chain
Experience
AT&T Mobility March 2007 - October 2012
Macy's March 2004 - May 2007
TeleTech July 2002 - February 2004
Skills
Consultative Selling, Wireless Solutions, Direct Sales, Telecommunications, Customer Satisfaction, Solution Selling, Sales Support, Wireless, Customer Retention, Customer Service, Customer Experience, VoIP, Broadband, New Business Development, Mobile, Billing, Invoicing, Mobile Devices, Selling, Sales Operations, Sales, Management, CRM, Leadership, Training
Education
Chabot College
Degree, Business Management
AT&T Mobility March 2007 - October 2012
Macy's March 2004 - May 2007
TeleTech July 2002 - February 2004
Skills
Consultative Selling, Wireless Solutions, Direct Sales, Telecommunications, Customer Satisfaction, Solution Selling, Sales Support, Wireless, Customer Retention, Customer Service, Customer Experience, VoIP, Broadband, New Business Development, Mobile, Billing, Invoicing, Mobile Devices, Selling, Sales Operations, Sales, Management, CRM, Leadership, Training
Education
Chabot College
Degree, Business Management
Lori Galyk Lori Galyk's TeleTech Experience March 2008 - August 2010
Job Director of Sales Education at IHS
Industry Education Management
Experience
IHS March 2013 - Present
IHS March 2013 - Present
Self employed (special project) January 2013 - February 2013
Aquent August 2012 - December 2012
TeleTech March 2008 - August 2010
Aurora Loan Services , A Lehman Brother's Company November 2003 - January 2008
Accenture February 2003 - November 2003
Instructional Design Associates May 2001 - February 2003
Janus Mutal Funds September 1995 - March 2001
Skills
Strategic Planning, Coaching, Project Reporting, Critical Thinking, Business Analysis, Technical Writing, Adult Education, Instructional Design, Requirements Analysis, Vendor Management, PMP Certified, Mentoring, Risk Management, Mentoring Of Staff, Project Management, PMP, Performance Management, Integration, Project Planning, Leadership, Program Management, Management, SDLC, E-Learning, Process Improvement, CRM, Captivate, Training, Instructor-led Training, Cross-functional Team..., Team Leadership, Management Consulting, Needs Analysis, Blended Learning, Learning Management..., Enterprise Software, Recruiting
Education
Project Management Institute 2012 — 2012
PMP Certification, Project Management
Cornell University 2009 — 2009
Certificate in Project Leadership
Capella University 1998 — 1999
Certificate, Web Application Project Management
Metropolitan State College of Denver 1991 — 1995
Business Administration and Management, General
IHS March 2013 - Present
IHS March 2013 - Present
Self employed (special project) January 2013 - February 2013
Aquent August 2012 - December 2012
TeleTech March 2008 - August 2010
Aurora Loan Services , A Lehman Brother's Company November 2003 - January 2008
Accenture February 2003 - November 2003
Instructional Design Associates May 2001 - February 2003
Janus Mutal Funds September 1995 - March 2001
Skills
Strategic Planning, Coaching, Project Reporting, Critical Thinking, Business Analysis, Technical Writing, Adult Education, Instructional Design, Requirements Analysis, Vendor Management, PMP Certified, Mentoring, Risk Management, Mentoring Of Staff, Project Management, PMP, Performance Management, Integration, Project Planning, Leadership, Program Management, Management, SDLC, E-Learning, Process Improvement, CRM, Captivate, Training, Instructor-led Training, Cross-functional Team..., Team Leadership, Management Consulting, Needs Analysis, Blended Learning, Learning Management..., Enterprise Software, Recruiting
Education
Project Management Institute 2012 — 2012
PMP Certification, Project Management
Cornell University 2009 — 2009
Certificate in Project Leadership
Capella University 1998 — 1999
Certificate, Web Application Project Management
Metropolitan State College of Denver 1991 — 1995
Business Administration and Management, General
Christopher Lucarini Christopher Lucarini's TeleTech Experience August 2013 - September 2014
Job Consultant at TEKsystems working with MillerCoors (Golden,CO)
Industry Outsourcing/Offshoring
Experience
TEKsystems October 2014 - Present
Tread Light Photography January 2010 - Present
Domino's Pizza September 2001 - Present
TeleTech August 2013 - September 2014
Integrated Asset Services November 2011 - July 2013
The Deck Superstore September 2010 - November 2011
Skills
IT Operations, Technical Support, Mobile Devices, Computer Hardware, Operating Systems, Photoshop, Digital Photography, Landscape Photography, Portrait Photography, Wedding Photography, Writing, Software Documentation, Technical Documentation, Document Management, Help Desk Support, Customer Service, Program Management, Process Improvement, Databases, Access, Business Development, Windows, Networking, Team Leadership, Call Centers, Leadership, Microsoft Office, Troubleshooting, System Administration, Visio, SharePoint, Microsoft Word
Education
Cedarville University 1999 — 2003
Bachelor of Arts (B.A.), English Language and Literature/Letters
Ponderosa High School 1995 — 1999
Diploma, General Studies
TEKsystems October 2014 - Present
Tread Light Photography January 2010 - Present
Domino's Pizza September 2001 - Present
TeleTech August 2013 - September 2014
Integrated Asset Services November 2011 - July 2013
The Deck Superstore September 2010 - November 2011
Skills
IT Operations, Technical Support, Mobile Devices, Computer Hardware, Operating Systems, Photoshop, Digital Photography, Landscape Photography, Portrait Photography, Wedding Photography, Writing, Software Documentation, Technical Documentation, Document Management, Help Desk Support, Customer Service, Program Management, Process Improvement, Databases, Access, Business Development, Windows, Networking, Team Leadership, Call Centers, Leadership, Microsoft Office, Troubleshooting, System Administration, Visio, SharePoint, Microsoft Word
Education
Cedarville University 1999 — 2003
Bachelor of Arts (B.A.), English Language and Literature/Letters
Ponderosa High School 1995 — 1999
Diploma, General Studies
Jack Jowers Jack Jowers's TeleTech Experience March 2015 - Present
Job Production Supervisor at Tyson Foods
Industry Food Production
Experience
Tyson Foods June 2015 - Present
TeleTech March 2015 - Present
Pilgrims Pride June 2014 - September 2014
Car-Tex Trailer June 2012 - March 2013
Tyson Foods Inc. August 2009 - November 2010
Grand Products March 1992 - December 2002
Skills
Supervisory Skills, Supervisory Experience, Poultry Tray Pack, HACCP, Poultry Production, Food Processing, Kronos Timekeeping, Food Safety, Employee Training, Employee Management, Computer Hardware, Computer Repair, Technical Support, CompTIA A+ Certification, CompTIA Network+, Windows XP, Troubleshooting, Networking, Operating Systems, Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft Office 2003, PowerPoint, Desktop Support..., Network Support..., Computer Software..., Software Installation, Customer Service, Windows 7, Laptops, System Administration, Budget Management, Product Development, Project Planning, Employee Relations, Employee Engagement, Management, Process Improvement, Production Planning, Product Management
Education
BizTech Career Center 2013 — 2013
CompTIA A+ and Network+, Network Support Technician, Desktop Support Technician
Pasco-Hernando Community College 2005 — 2006
Medical Transcription/Transcriptionist
Pinellas Technical Education Center-Clearwater 2002 — 2003
Technical Certificate, Computer Repair and Networking
College of DuPage 1999 — 2000
General Studies
Tyson Foods June 2015 - Present
TeleTech March 2015 - Present
Pilgrims Pride June 2014 - September 2014
Car-Tex Trailer June 2012 - March 2013
Tyson Foods Inc. August 2009 - November 2010
Grand Products March 1992 - December 2002
Skills
Supervisory Skills, Supervisory Experience, Poultry Tray Pack, HACCP, Poultry Production, Food Processing, Kronos Timekeeping, Food Safety, Employee Training, Employee Management, Computer Hardware, Computer Repair, Technical Support, CompTIA A+ Certification, CompTIA Network+, Windows XP, Troubleshooting, Networking, Operating Systems, Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft Office 2003, PowerPoint, Desktop Support..., Network Support..., Computer Software..., Software Installation, Customer Service, Windows 7, Laptops, System Administration, Budget Management, Product Development, Project Planning, Employee Relations, Employee Engagement, Management, Process Improvement, Production Planning, Product Management
Education
BizTech Career Center 2013 — 2013
CompTIA A+ and Network+, Network Support Technician, Desktop Support Technician
Pasco-Hernando Community College 2005 — 2006
Medical Transcription/Transcriptionist
Pinellas Technical Education Center-Clearwater 2002 — 2003
Technical Certificate, Computer Repair and Networking
College of DuPage 1999 — 2000
General Studies
Pierre Chaudry Pierre Chaudry's TeleTech Experience September 2010 - May 2013
Job Tutor/Supervisor at Research Foundation of The City University of New York
Industry Outsourcing/Offshoring
Experience
Research Foundation of The City University of New York January 2013 - Present
Hunter College June 2013 - Present
Kingsborough Community College January 2011 - May 2013
TeleTech September 2010 - May 2013
New York City 311 April 2011 - December 2012
Pizza Hut November 2007 - March 2010
University of Maryland June 2007 - December 2008
Skills
Troubleshooting, French, Spanish, Customer Service, English, Data Entry, Microsoft Excel, Microsoft Word, I can type an average..., Software Documentation, Phone Skills, Fax, Spreadsheets, Languages, Mathematics, Critical Thinking, Internet Explorer, Phone Etiquette, Office Administration, Cashiering, Research, Inventory Management, File Management, Microsoft Publisher, Microsoft Office, Administrative..., PowerPoint, Call Center, Teamwork, Microsoft Office 2007, Process Scheduler, Office Management, Calculus, Medical Records, Outlook, Customer Satisfaction, Creole, Filing, Typing, Minutes, Time Management, Organization, I speak 4 languages..., I'm proficient in..., I'm good with math and..., I have been tutoring..., I'm proficient in..., Tutoring, Academic Tutoring, Coaching & Mentoring
Education
City University of New York-Hunter College 2012 — 2015
Master's degree, French Language and Literature, Spanish
Kingsborough Community College 2009 — 2012
Associate of Arts and Sciences (A.A.S.), Medical Administrative/Executive Assistant and Medical Secretary
Research Foundation of The City University of New York January 2013 - Present
Hunter College June 2013 - Present
Kingsborough Community College January 2011 - May 2013
TeleTech September 2010 - May 2013
New York City 311 April 2011 - December 2012
Pizza Hut November 2007 - March 2010
University of Maryland June 2007 - December 2008
Skills
Troubleshooting, French, Spanish, Customer Service, English, Data Entry, Microsoft Excel, Microsoft Word, I can type an average..., Software Documentation, Phone Skills, Fax, Spreadsheets, Languages, Mathematics, Critical Thinking, Internet Explorer, Phone Etiquette, Office Administration, Cashiering, Research, Inventory Management, File Management, Microsoft Publisher, Microsoft Office, Administrative..., PowerPoint, Call Center, Teamwork, Microsoft Office 2007, Process Scheduler, Office Management, Calculus, Medical Records, Outlook, Customer Satisfaction, Creole, Filing, Typing, Minutes, Time Management, Organization, I speak 4 languages..., I'm proficient in..., I'm good with math and..., I have been tutoring..., I'm proficient in..., Tutoring, Academic Tutoring, Coaching & Mentoring
Education
City University of New York-Hunter College 2012 — 2015
Master's degree, French Language and Literature, Spanish
Kingsborough Community College 2009 — 2012
Associate of Arts and Sciences (A.A.S.), Medical Administrative/Executive Assistant and Medical Secretary
Toni Giardetti, PMP Toni Giardetti, PMP's TeleTech Experience January 1998 - December 2000
Job Senior Project Control Officer at Scotiabank
Industry Banking
Experience
Scotiabank June 2013 - Present
Canada Health Infoway August 2011 - June 2013
Canada Health Infoway February 2009 - August 2011
Symcor June 2006 - October 2008
ING January 2002 - June 2006
ING Wealth Management Inc 2004 - 2006
Zurich Insurance December 2000 - December 2001
TeleTech January 1998 - December 2000
IBM Global Services October 1996 - January 1998
Prudential Insurance 1996 - 1996
Skills
PMO, PMP, Project Planning, Change Management, Process Engineering, Business Process, SDLC, Project Portfolio..., Business Analysis, Software Project...
Education
Centennial College
Business Administraion
Scotiabank June 2013 - Present
Canada Health Infoway August 2011 - June 2013
Canada Health Infoway February 2009 - August 2011
Symcor June 2006 - October 2008
ING January 2002 - June 2006
ING Wealth Management Inc 2004 - 2006
Zurich Insurance December 2000 - December 2001
TeleTech January 1998 - December 2000
IBM Global Services October 1996 - January 1998
Prudential Insurance 1996 - 1996
Skills
PMO, PMP, Project Planning, Change Management, Process Engineering, Business Process, SDLC, Project Portfolio..., Business Analysis, Software Project...
Education
Centennial College
Business Administraion
Jamila Foy Jamila Foy's TeleTech Experience January 2004 - April 2007
Job Student
Industry Information Technology and Services
Experience
Wells Fargo May 2013 - September 2014
Currently Seeking a New Opportunity June 2012 - April 2013
Time Warner Cable July 2009 - September 2011
Time Warner Cable September 2007 - June 2009
Center One April 2007 - August 2007
TeleTech January 2004 - April 2007
Skills
Router Configuration, Software Configuration..., Problem Solving, Listening Skills, Courteous, Customer Service, Intuitive, Answering Phones, Inbound, Inside Sales, Security, passion, Claims, Transportation Planning, Member Services, Connectivity, Telecommunications..., Medical Billing, Wireless Networking, Healthcare, Account Management, Word, WordPerfect, Sabre, Direct Sales, Medical Records, Insurance, Outlook, Windows, Mac OS X, Teamwork, assisting training, Call Centers, Microsoft Office, Windows XP, Help Desk Support, Customer Satisfaction, Computer Hardware, Inbound Marketing, Invoicing, Leadership, Microsoft Word, Operating Systems, Team Building, Technical Support, Telephone Skills, Troubleshooting, Process Improvement, Sales
Education
South Park High School 1994 — 1998
Central Piedmont Community College
Computer Technology/Computer Systems Technology
Wells Fargo May 2013 - September 2014
Currently Seeking a New Opportunity June 2012 - April 2013
Time Warner Cable July 2009 - September 2011
Time Warner Cable September 2007 - June 2009
Center One April 2007 - August 2007
TeleTech January 2004 - April 2007
Skills
Router Configuration, Software Configuration..., Problem Solving, Listening Skills, Courteous, Customer Service, Intuitive, Answering Phones, Inbound, Inside Sales, Security, passion, Claims, Transportation Planning, Member Services, Connectivity, Telecommunications..., Medical Billing, Wireless Networking, Healthcare, Account Management, Word, WordPerfect, Sabre, Direct Sales, Medical Records, Insurance, Outlook, Windows, Mac OS X, Teamwork, assisting training, Call Centers, Microsoft Office, Windows XP, Help Desk Support, Customer Satisfaction, Computer Hardware, Inbound Marketing, Invoicing, Leadership, Microsoft Word, Operating Systems, Team Building, Technical Support, Telephone Skills, Troubleshooting, Process Improvement, Sales
Education
South Park High School 1994 — 1998
Central Piedmont Community College
Computer Technology/Computer Systems Technology
Helen Flora's TeleTech Experience October 2014 - Present
Job Associate Agent at TeleTech
Industry Consumer Goods
Experience
TeleTech October 2014 - Present
NRH Commercial Collections May 2013 - July 2013
Flora N Dixon Online Store September 2012 - July 2013
Rural/Metro Corporation December 2010 - February 2011
A.L. Lee Memorial Hospital February 2001 - December 2009
Adecco Employment Services October 2000 - February 2001
Commercial Trust Co. November 1984 - May 1986
Skills
Collections, Outstanding Customer..., Medical Claims, Customer Service, Microsoft Office, Word, PowerPoint, Billing, Excel, Customer Relations, Team Building, Data Entry, Supervisory Skills, Documentation, Problem Solving, Negotiation, Coaching, Scheduling, Outlook, Inventory Management, Writing, Teamwork, Process Scheduler, Medical Billing, Invoicing, Merchandising, Microsoft Word, Event Management, Microsoft Excel, Time Management, Office Management, Market Analysis, Accounts Receivable
Education
University of the Rockies 2010 — 2012
MA in Psychology, Mental Health Administration, 3.54
Kaplan University 2007 — 2009
Criminal Justice, Forensic Psychology
Cayuga County Community College 1997 — 2000
Business Administration Associates Degree, Business and Psychology
TeleTech October 2014 - Present
NRH Commercial Collections May 2013 - July 2013
Flora N Dixon Online Store September 2012 - July 2013
Rural/Metro Corporation December 2010 - February 2011
A.L. Lee Memorial Hospital February 2001 - December 2009
Adecco Employment Services October 2000 - February 2001
Commercial Trust Co. November 1984 - May 1986
Skills
Collections, Outstanding Customer..., Medical Claims, Customer Service, Microsoft Office, Word, PowerPoint, Billing, Excel, Customer Relations, Team Building, Data Entry, Supervisory Skills, Documentation, Problem Solving, Negotiation, Coaching, Scheduling, Outlook, Inventory Management, Writing, Teamwork, Process Scheduler, Medical Billing, Invoicing, Merchandising, Microsoft Word, Event Management, Microsoft Excel, Time Management, Office Management, Market Analysis, Accounts Receivable
Education
University of the Rockies 2010 — 2012
MA in Psychology, Mental Health Administration, 3.54
Kaplan University 2007 — 2009
Criminal Justice, Forensic Psychology
Cayuga County Community College 1997 — 2000
Business Administration Associates Degree, Business and Psychology
Sharon Ortiz Sharon Ortiz's TeleTech Experience September 2012 - January 2013
Job Specialized in Disney Travel Planning
Industry Leisure, Travel & Tourism
Experience
Blue Sky Journeys November 2012 - June 2013
TeleTech September 2012 - January 2013
Magical Memories Travel November 2010 - January 2013
Skills
Disney Vacations, Disney, Cruises, Vacation, Leisure Travel, Travel Planning, Resorts, Travel Management, Business Travel, Event Planning, Family Vacations, Special Needs Travel..., Traveling on a Budget, Traveling With Toddlers, Walt Disney World, Disneyland, Disney Cruise Line, Adventures By Disney, Aulani Resort, Special Needs Travel, Customer Service
Education
Career Quest Learning Centers Inc-Lansing 2012 — 2013
CTA- Certified Travel Associate, Travel Career Development, A
Disney's College of Knowledge 2011 — 2012
Disney Travel Planning
Granite School of Health Careers 1986 — 1987
CMA, Medical/Clinical Assistant
Blue Sky Journeys November 2012 - June 2013
TeleTech September 2012 - January 2013
Magical Memories Travel November 2010 - January 2013
Skills
Disney Vacations, Disney, Cruises, Vacation, Leisure Travel, Travel Planning, Resorts, Travel Management, Business Travel, Event Planning, Family Vacations, Special Needs Travel..., Traveling on a Budget, Traveling With Toddlers, Walt Disney World, Disneyland, Disney Cruise Line, Adventures By Disney, Aulani Resort, Special Needs Travel, Customer Service
Education
Career Quest Learning Centers Inc-Lansing 2012 — 2013
CTA- Certified Travel Associate, Travel Career Development, A
Disney's College of Knowledge 2011 — 2012
Disney Travel Planning
Granite School of Health Careers 1986 — 1987
CMA, Medical/Clinical Assistant
Erin Armentrout Erin Armentrout's TeleTech Experience June 1996 - April 2007
Job Workforce Manager at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions January 2011 - Present
Expert Global Solutions April 2007 - January 2011
TeleTech June 1996 - April 2007
Skills
Workforce Management, IEX, Call Center, Avaya, Contact Centers, BPO, Call Center Development, Inbound Marketing, Customer Experience, Outsourcing, Customer Satisfaction, Vendor Management, Telemarketing, Customer Retention, ACD, Performance Management, Avaya Technologies, Call Centers, Coaching, Leadership, Management, Operations Management, Process Improvement, Training
Education
Cape Cod Community College 1987 — 1990
Associate's degree, Retail Management
Expert Global Solutions January 2011 - Present
Expert Global Solutions April 2007 - January 2011
TeleTech June 1996 - April 2007
Skills
Workforce Management, IEX, Call Center, Avaya, Contact Centers, BPO, Call Center Development, Inbound Marketing, Customer Experience, Outsourcing, Customer Satisfaction, Vendor Management, Telemarketing, Customer Retention, ACD, Performance Management, Avaya Technologies, Call Centers, Coaching, Leadership, Management, Operations Management, Process Improvement, Training
Education
Cape Cod Community College 1987 — 1990
Associate's degree, Retail Management
Lawrence Hardy Lawrence Hardy's TeleTech Experience 1997 - 2002
Job at
Industry Professional Training & Coaching
Experience
Battleground Christian Community Outreach Center April 2010 - September 2011
Self - Employed September 2007 - August 2011
Sprint August 2002 - March 2008
PBJS Entertainment 4 U August 2007 - September 2007
Teletech 1997 - 2002
Denver Public Schools September 1990 - March 1997
mci 1996 - 1997
Skills
Project Management, Networking, Windows Server, Windows 2000, Instructional Design, Windows, Management, Social Networking, Teaching, Customer Service, Public Speaking, Technical Writing, Staff Development, Process Improvement, Call Center, Social Media, Coaching, Blogging, Research, Strategic Planning, Call Centers, Project Planning, Training, Program Management
Education
Mississippi State University 2014 — 2014
Certificate, Computer Programming, B
University of Mississippi 2014 — 2014
Certificate, Credative Writing, B
Capella University 2003 — 2005
2005, Information Technology
Lesley University 1994 — 1996
M. Ed., Education
Regis University 1989 — 1990
Teacher, Education
University of Colorado Denver 1969 — 1975
B. A., Social Sciences
Denver East High School 1964 — 1967
Diploma, General Studies
Battleground Christian Community Outreach Center April 2010 - September 2011
Self - Employed September 2007 - August 2011
Sprint August 2002 - March 2008
PBJS Entertainment 4 U August 2007 - September 2007
Teletech 1997 - 2002
Denver Public Schools September 1990 - March 1997
mci 1996 - 1997
Skills
Project Management, Networking, Windows Server, Windows 2000, Instructional Design, Windows, Management, Social Networking, Teaching, Customer Service, Public Speaking, Technical Writing, Staff Development, Process Improvement, Call Center, Social Media, Coaching, Blogging, Research, Strategic Planning, Call Centers, Project Planning, Training, Program Management
Education
Mississippi State University 2014 — 2014
Certificate, Computer Programming, B
University of Mississippi 2014 — 2014
Certificate, Credative Writing, B
Capella University 2003 — 2005
2005, Information Technology
Lesley University 1994 — 1996
M. Ed., Education
Regis University 1989 — 1990
Teacher, Education
University of Colorado Denver 1969 — 1975
B. A., Social Sciences
Denver East High School 1964 — 1967
Diploma, General Studies
Evette Cecena's TeleTech Experience January 2011 - November 2011
Job There is no charge for awesomeness
Industry Marketing and Advertising
Experience
Blue Global Media March 2014 - Present
Arizona Realty One Group January 2007 - Present
Blue Global Media August 2012 - March 2014
Technology Monsters January 2010 - March 2013
VAN TUYL AUTO GROUP February 2012 - August 2012
MiCamp Merchant Services November 2011 - August 2012
TeleTech January 2011 - November 2011
Freelance Web Design May 2006 - October 2011
Prudential Arizona Properties January 2006 - January 2007
Skills
SEM, PPC, Google Adwords, Google Apps, Web Design, SEO, PPC Bid Management, Email Marketing, Google Adwords..., Google Analytics, Social Media Marketing, Google Webmaster Tools, MySQL, Lead Generation, PHP, Keyword Research, Web Development, User Experience, Digital Marketing, Advertising, Search Advertising, Organic Search, Marketing, WordPress, SEO copywriting, Dreamweaver, Copywriting, Webmaster Services, Social Networking, Web Analytics, JavaScript, Local Search, Direct Marketing, CSS, HTML, Marketing Strategy, Small Business, Management, Web Marketing, E-commerce, YouTube, Account Management, Website Development, XHTML, Salesforce.com, Online Reputation..., Online Advertising, Link Building, Display Advertising, Conversion Optimization
Education
Western Governor's University 2007 — 2009
Bachelor's, Marketing Management
Mesa Community College 2001 — 2002
Associate of Science (AS), General Studies
Central Arizona College 1999 — 2001
none, Registered Nursing/Registered Nurse
Blue Global Media March 2014 - Present
Arizona Realty One Group January 2007 - Present
Blue Global Media August 2012 - March 2014
Technology Monsters January 2010 - March 2013
VAN TUYL AUTO GROUP February 2012 - August 2012
MiCamp Merchant Services November 2011 - August 2012
TeleTech January 2011 - November 2011
Freelance Web Design May 2006 - October 2011
Prudential Arizona Properties January 2006 - January 2007
Skills
SEM, PPC, Google Adwords, Google Apps, Web Design, SEO, PPC Bid Management, Email Marketing, Google Adwords..., Google Analytics, Social Media Marketing, Google Webmaster Tools, MySQL, Lead Generation, PHP, Keyword Research, Web Development, User Experience, Digital Marketing, Advertising, Search Advertising, Organic Search, Marketing, WordPress, SEO copywriting, Dreamweaver, Copywriting, Webmaster Services, Social Networking, Web Analytics, JavaScript, Local Search, Direct Marketing, CSS, HTML, Marketing Strategy, Small Business, Management, Web Marketing, E-commerce, YouTube, Account Management, Website Development, XHTML, Salesforce.com, Online Reputation..., Online Advertising, Link Building, Display Advertising, Conversion Optimization
Education
Western Governor's University 2007 — 2009
Bachelor's, Marketing Management
Mesa Community College 2001 — 2002
Associate of Science (AS), General Studies
Central Arizona College 1999 — 2001
none, Registered Nursing/Registered Nurse
Sonja Baker Sonja Baker's TeleTech Experience January 1999 - October 2005
Job Supervisor at Frontier Communications
Industry Telecommunications
Experience
Frontier Communications July 2006 - Present
First Data Corporation October 2005 - May 2006
TeleTech January 1999 - October 2005
Skills
DSL, Customer Service, Customer Satisfaction, Broadband, Telecommunications, Telephony, Satellite TV, Identity Management, Backup Solutions, Volunteer Management, Event Planning, Sales Management, Call Center Development
Education
Leadership West Volusia
Daytona Beach Community College
Elizabethtown-Lewis Central School 1982 — 1994
Clinton Community College
Frontier Communications July 2006 - Present
First Data Corporation October 2005 - May 2006
TeleTech January 1999 - October 2005
Skills
DSL, Customer Service, Customer Satisfaction, Broadband, Telecommunications, Telephony, Satellite TV, Identity Management, Backup Solutions, Volunteer Management, Event Planning, Sales Management, Call Center Development
Education
Leadership West Volusia
Daytona Beach Community College
Elizabethtown-Lewis Central School 1982 — 1994
Clinton Community College
Joseph Dhanapal Joseph Dhanapal's TeleTech Experience April 2013 - Present
Job IT Director, Business Technology Services at Teletech
Industry Telecommunications
Experience
TeleTech April 2013 - Present
Qwest Communication October 1999 - April 2013
Transformation Technologies (IT consulting firm), Princeton, NJ December 1998 - October 1999
Tata Consultancy Services 1996 - October 1998
Skills
Oracle E-Business Suite..., PeopleSoft..., Software Configuration..., Vendor Management, Software Development, SDLC, Integration, Cloud Computing, Management, Project Management, Outsourcing, Telecommunications, PeopleSoft, Strategic Planning, Cross-functional Team..., Requirements Analysis, Perl, Oracle E-Business Suite, Software Project..., Business Intelligence, Process Improvement, Business Analysis, Requirements Gathering, Databases, Oracle, Integrated Marketing, Enterprise Software, Program Management, Unix, SaaS, Agile Methodologies, Solution Architecture, SQL, Enterprise Architecture, Testing, Web Services, IT Strategy, Team Management, Agile Project Management, SOA, PMP
Education
College of Engineering, Guindy 1994 — 1996
M.E, Energy Engg
Karunya Institute of Technology 1990 — 1994
B.E, Mechanical engineering
Kendriya Vidyalaya
TeleTech April 2013 - Present
Qwest Communication October 1999 - April 2013
Transformation Technologies (IT consulting firm), Princeton, NJ December 1998 - October 1999
Tata Consultancy Services 1996 - October 1998
Skills
Oracle E-Business Suite..., PeopleSoft..., Software Configuration..., Vendor Management, Software Development, SDLC, Integration, Cloud Computing, Management, Project Management, Outsourcing, Telecommunications, PeopleSoft, Strategic Planning, Cross-functional Team..., Requirements Analysis, Perl, Oracle E-Business Suite, Software Project..., Business Intelligence, Process Improvement, Business Analysis, Requirements Gathering, Databases, Oracle, Integrated Marketing, Enterprise Software, Program Management, Unix, SaaS, Agile Methodologies, Solution Architecture, SQL, Enterprise Architecture, Testing, Web Services, IT Strategy, Team Management, Agile Project Management, SOA, PMP
Education
College of Engineering, Guindy 1994 — 1996
M.E, Energy Engg
Karunya Institute of Technology 1990 — 1994
B.E, Mechanical engineering
Kendriya Vidyalaya
Jeff Nixon Jeff Nixon's TeleTech Experience August 2011 - February 2013
Job Project Manager, Consultant at Perficient
Industry Information Services
Experience
Perficient November 2014 - Present
Jack Henry & Associates February 2013 - November 2014
TeleTech August 2011 - February 2013
ProfitStreams July 2010 - August 2011
First Data Corporation October 2008 - July 2010
Retalix July 2005 - October 2008
Media Marketing, Inc January 2003 - July 2005
Baan Company International June 1998 - January 2003
Skills
Program Management, Project Management, Business Process Mapping, Instructional Design, Lean Management, Agile Project Management, Agile Methodologies, Business Analysis, Requirements Analysis, Product Management, Process Improvement, Software Project..., Visio, Scrum, PMP, Quality Assurance, SDLC, Team Leadership, SaaS, Software Development, Strategic Planning, Outsourcing, Management, Team Building, Enterprise Software, Cross-functional Team..., IT Strategy, Strategy, Vendor Management, ERP, Business Intelligence, Pre-sales, Leadership, Integration, CRM, Project Planning, PMO, IT Management, Testing, Analysis, Six Sigma, Mobile Devices, Business Process..., Project Portfolio..., Security, Training, Business Process, MS Project, Product Development, Consulting
Education
Central Michigan University 1994 — 1994
Education, Biology & Earth Science
Central Michigan University 1988 — 1992
BS, Environmental Science
Perficient November 2014 - Present
Jack Henry & Associates February 2013 - November 2014
TeleTech August 2011 - February 2013
ProfitStreams July 2010 - August 2011
First Data Corporation October 2008 - July 2010
Retalix July 2005 - October 2008
Media Marketing, Inc January 2003 - July 2005
Baan Company International June 1998 - January 2003
Skills
Program Management, Project Management, Business Process Mapping, Instructional Design, Lean Management, Agile Project Management, Agile Methodologies, Business Analysis, Requirements Analysis, Product Management, Process Improvement, Software Project..., Visio, Scrum, PMP, Quality Assurance, SDLC, Team Leadership, SaaS, Software Development, Strategic Planning, Outsourcing, Management, Team Building, Enterprise Software, Cross-functional Team..., IT Strategy, Strategy, Vendor Management, ERP, Business Intelligence, Pre-sales, Leadership, Integration, CRM, Project Planning, PMO, IT Management, Testing, Analysis, Six Sigma, Mobile Devices, Business Process..., Project Portfolio..., Security, Training, Business Process, MS Project, Product Development, Consulting
Education
Central Michigan University 1994 — 1994
Education, Biology & Earth Science
Central Michigan University 1988 — 1992
BS, Environmental Science
Caressa Cooper Caressa Cooper's TeleTech Experience September 2014 - July 2015
Job
Industry Consumer Services
Experience
TeleTech September 2014 - July 2015
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Outlook, English, Windows, Java, Troubleshooting, JavaScript, Data Entry, Teamwork, Inventory Management, Organization Skills, Communication Skills, Multitasking, Typing 45+ WPM, Follow Directions, Pays Close Attention to..., Excellent Phone Skills
Education
Wright State University 1998 — 2001
Sociology
Central State University 1994 — 1998
Sociology/Criminal Justice
TeleTech September 2014 - July 2015
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Outlook, English, Windows, Java, Troubleshooting, JavaScript, Data Entry, Teamwork, Inventory Management, Organization Skills, Communication Skills, Multitasking, Typing 45+ WPM, Follow Directions, Pays Close Attention to..., Excellent Phone Skills
Education
Wright State University 1998 — 2001
Sociology
Central State University 1994 — 1998
Sociology/Criminal Justice
Bo (Maria) Hanuschik's TeleTech Experience March 2013 - August 2014
Job Human Capital & Talent Professional
Industry Human Resources
Experience
Amrop Seeliger y Conde September 2014 - Present
TeleTech March 2013 - August 2014
SMART FUTURE solutions November 2010 - March 2013
TeleTech October 2006 - October 2010
TeleTech April 2006 - October 2006
TeleTech January 2005 - April 2006
TeleTech October 2003 - January 2005
TeleTech March 2002 - October 2003
Faurecia May 1998 - March 2002
St. Thomas University July 1997 - April 1998
Skills
Global HR Leadership, Global Talent..., HR Policies, Cost Efficiency, Project Management, Employee Relations, Strategic Planning, Deferred Compensation, Organizational..., Training, Strategy, Succession Planning, Performance Management, BPO, Recruiting, Outsourcing, Talent Acquisition, Human Resources, Talent Management, CRM, Employee Benefits, Management, Program Management, Workforce Planning, Leadership
Education
Clemson University 2000 — 2001
Master in Science, Human Resources Development
Florida International University 1994 — 1996
Bachelor in Arts, Psychology
Amrop Seeliger y Conde September 2014 - Present
TeleTech March 2013 - August 2014
SMART FUTURE solutions November 2010 - March 2013
TeleTech October 2006 - October 2010
TeleTech April 2006 - October 2006
TeleTech January 2005 - April 2006
TeleTech October 2003 - January 2005
TeleTech March 2002 - October 2003
Faurecia May 1998 - March 2002
St. Thomas University July 1997 - April 1998
Skills
Global HR Leadership, Global Talent..., HR Policies, Cost Efficiency, Project Management, Employee Relations, Strategic Planning, Deferred Compensation, Organizational..., Training, Strategy, Succession Planning, Performance Management, BPO, Recruiting, Outsourcing, Talent Acquisition, Human Resources, Talent Management, CRM, Employee Benefits, Management, Program Management, Workforce Planning, Leadership
Education
Clemson University 2000 — 2001
Master in Science, Human Resources Development
Florida International University 1994 — 1996
Bachelor in Arts, Psychology
Ed Guyett's TeleTech Experience 2001 - 2004
Job Workforce Forecasting and Capacity Expert
Industry Telecommunications
Experience
Verizon Wireless 2011 - Present
Verizon Wireless 2004 - 2011
AAA Washington 2004 - 2004
TeleTech 2001 - 2004
AT&T Broadband 1999 - 2001
US Navy 1977 - 1999
Skills
Contact Centers, Call Centers, Workforce Management, Forecasting, Scheduling, Leadership, Process Scheduler, Training, Vendor Management, Customer Satisfaction, IEX, Capacity Planning, Call Center, Telecommunications, Web Chat, Social Media, Contact Center Strategy, Contact Center..., Budget Process
Education
Chapman University
Bachelor's Degree, Computer Information Systems
Hawaii Pacific University
Associate's Degree, Supervisory Leadership
Verizon Wireless 2011 - Present
Verizon Wireless 2004 - 2011
AAA Washington 2004 - 2004
TeleTech 2001 - 2004
AT&T Broadband 1999 - 2001
US Navy 1977 - 1999
Skills
Contact Centers, Call Centers, Workforce Management, Forecasting, Scheduling, Leadership, Process Scheduler, Training, Vendor Management, Customer Satisfaction, IEX, Capacity Planning, Call Center, Telecommunications, Web Chat, Social Media, Contact Center Strategy, Contact Center..., Budget Process
Education
Chapman University
Bachelor's Degree, Computer Information Systems
Hawaii Pacific University
Associate's Degree, Supervisory Leadership
Keith Glenn's TeleTech Experience September 1998 - May 1999
Job Canadian business analyst
Industry Automotive
Experience
Michelin May 2014 - Present
Michelin May 2011 - May 2014
Michelin June 1999 - May 2011
TeleTech September 1998 - May 1999
Skills
Customer Service, Microsoft Excel, Customer Satisfaction, Process Improvement, Business Analysis, Account Management, Team Management, PowerPoint
Education
Anderson University (SC) 2009 — 2010
Bachelor of Business Administration (BBA)
Clemson University 1995 — 1997
Michelin May 2014 - Present
Michelin May 2011 - May 2014
Michelin June 1999 - May 2011
TeleTech September 1998 - May 1999
Skills
Customer Service, Microsoft Excel, Customer Satisfaction, Process Improvement, Business Analysis, Account Management, Team Management, PowerPoint
Education
Anderson University (SC) 2009 — 2010
Bachelor of Business Administration (BBA)
Clemson University 1995 — 1997
Kelley Giffen's TeleTech Experience December 2014 - June 2015
Job In between jobs, selfeducating
Industry Internet
Experience
TeleTech December 2014 - June 2015
Alpine Access July 2013 - November 2014
LiveOps August 2005 - June 2013
Kelly Connect June 2012 - August 2012
Kansas Elks Training Center for Handicapped September 2002 - March 2004
NCS Pearson July 2001 - May 2002
CoreComm September 1999 - February 2001
Jade Technologies, Inc November 1997 - June 1999
Skills
Customer Service, Telephone Skills, Second Life, Customer Satisfaction, Online Research, Filing, Outlook, Windows 7, Call Centers, Office Management, Administrative..., typing, computers, Call Center, Time Management, Fax, Photoshop, Digital Photography, Web Chat
Education
Bryant and Stratton College-Online 2011 — 2013
Associate of Science (AS), Interactive Multimedia Design, 3.9
University of Wisconsin-Milwaukee 1988 — 1988
none, Liberal Arts and Sciences, General Studies and Humanities
Cardinal Stritch University 1985 — 1986
none, Liberal Arts and Sciences, General Studies and Humanities
Hartland Arrowhead HS, college 1981 — 1985
High School diploma, Business focus
TeleTech December 2014 - June 2015
Alpine Access July 2013 - November 2014
LiveOps August 2005 - June 2013
Kelly Connect June 2012 - August 2012
Kansas Elks Training Center for Handicapped September 2002 - March 2004
NCS Pearson July 2001 - May 2002
CoreComm September 1999 - February 2001
Jade Technologies, Inc November 1997 - June 1999
Skills
Customer Service, Telephone Skills, Second Life, Customer Satisfaction, Online Research, Filing, Outlook, Windows 7, Call Centers, Office Management, Administrative..., typing, computers, Call Center, Time Management, Fax, Photoshop, Digital Photography, Web Chat
Education
Bryant and Stratton College-Online 2011 — 2013
Associate of Science (AS), Interactive Multimedia Design, 3.9
University of Wisconsin-Milwaukee 1988 — 1988
none, Liberal Arts and Sciences, General Studies and Humanities
Cardinal Stritch University 1985 — 1986
none, Liberal Arts and Sciences, General Studies and Humanities
Hartland Arrowhead HS, college 1981 — 1985
High School diploma, Business focus
Brian Wassinger's TeleTech Experience 2002 - 2002
Job Retail Manager
Industry Retail
Experience
Walmart Stores Inc May 2015 - Present
Wal-Mart August 2003 - May 2015
TeleTech 2002 - 2002
Skills
Retail, Customer Service, Management, Microsoft Excel, Marketing
Education
Clarkson University 1996 — 2001
Bachelor of Science (B.S.), Management Information Systems, General
Walmart Stores Inc May 2015 - Present
Wal-Mart August 2003 - May 2015
TeleTech 2002 - 2002
Skills
Retail, Customer Service, Management, Microsoft Excel, Marketing
Education
Clarkson University 1996 — 2001
Bachelor of Science (B.S.), Management Information Systems, General
Jason Parry's TeleTech Experience July 2012 - Present
Job Executive Director at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech July 2012 - Present
PlumChoice October 2011 - March 2012
support.com December 2006 - September 2011
Convergys 2003 - 2007
Skills
Call Center, Technical Support, Vendor Management, Workforce Management, Quality Assurance
Education
Carleton University 1987 — 1991
Hillfield-Strathallan College 1982 — 1987
TeleTech July 2012 - Present
PlumChoice October 2011 - March 2012
support.com December 2006 - September 2011
Convergys 2003 - 2007
Skills
Call Center, Technical Support, Vendor Management, Workforce Management, Quality Assurance
Education
Carleton University 1987 — 1991
Hillfield-Strathallan College 1982 — 1987
Ruper Generoso's TeleTech Experience December 2006 - September 2007
Job Recruitment Professional
Industry Human Resources
Experience
TELUS October 2010 - Present
E-Care Contact Centers July 2010 - October 2010
eBay August 2008 - July 2009
JP Morgan Chase November 2007 - August 2008
TeleTech December 2006 - September 2007
TeleTech December 2004 - July 2006
ePerformax December 2003 - December 2004
Globalstride January 2001 - December 2003
Skills
BPO, Call Centers, Coaching, Outsourcing, Customer Satisfaction, Human Resources, Interviews, Leadership, Management, Performance Management, Program Management, Recruiting, Sourcing, Talent Acquisition
Education
Centro Escolar University 1993 — 1997
Bachelor of Science, Psychology
TELUS October 2010 - Present
E-Care Contact Centers July 2010 - October 2010
eBay August 2008 - July 2009
JP Morgan Chase November 2007 - August 2008
TeleTech December 2006 - September 2007
TeleTech December 2004 - July 2006
ePerformax December 2003 - December 2004
Globalstride January 2001 - December 2003
Skills
BPO, Call Centers, Coaching, Outsourcing, Customer Satisfaction, Human Resources, Interviews, Leadership, Management, Performance Management, Program Management, Recruiting, Sourcing, Talent Acquisition
Education
Centro Escolar University 1993 — 1997
Bachelor of Science, Psychology
Virgil Celestino's TeleTech Experience 2002 - 2007
Job Systems Engineer at Sempra US Gas & Power
Industry Internet
Experience
Sempra U.S. Gas & Power May 2015 - Present
FTD Companies, Inc. (formerly Provide Commerce) October 2014 - May 2015
FTD Companies, Inc. (formerly Provide Commerce) August 2013 - October 2014
FTD Companies, Inc. (formerly Provide Commerce) January 2012 - August 2013
FTD Companies, Inc. (formerly Provide Commerce) November 2010 - January 2012
Sony Online Entertainment September 2007 - November 2010
Aspen Marketing Services 2007 - 2008
Aspen Marketing Services (FKA Newgen Results div. of Teletech Holdings) 2007 - 2008
TeleTech 2002 - 2007
Skills
VMware, Active Directory, Citrix, Numara Footprints, SCCM, SCOM, Exchange 2010/2007/2003, Lync, Group Policy, Symantec Endpoint..., Microsoft Office, Windows, Wyse, Dell PowerEdge Servers, Patch Management, OSD, Splunk, VDI, Powershell, VBScript, Windows 7, Software Documentation, Microsoft Exchange, IIS, Troubleshooting
Education
Coleman College
Computer Information Science
San Diego State University-California State University
Computer Information Science
University of California, San Diego
Unix System Admin Certification
Sempra U.S. Gas & Power May 2015 - Present
FTD Companies, Inc. (formerly Provide Commerce) October 2014 - May 2015
FTD Companies, Inc. (formerly Provide Commerce) August 2013 - October 2014
FTD Companies, Inc. (formerly Provide Commerce) January 2012 - August 2013
FTD Companies, Inc. (formerly Provide Commerce) November 2010 - January 2012
Sony Online Entertainment September 2007 - November 2010
Aspen Marketing Services 2007 - 2008
Aspen Marketing Services (FKA Newgen Results div. of Teletech Holdings) 2007 - 2008
TeleTech 2002 - 2007
Skills
VMware, Active Directory, Citrix, Numara Footprints, SCCM, SCOM, Exchange 2010/2007/2003, Lync, Group Policy, Symantec Endpoint..., Microsoft Office, Windows, Wyse, Dell PowerEdge Servers, Patch Management, OSD, Splunk, VDI, Powershell, VBScript, Windows 7, Software Documentation, Microsoft Exchange, IIS, Troubleshooting
Education
Coleman College
Computer Information Science
San Diego State University-California State University
Computer Information Science
University of California, San Diego
Unix System Admin Certification
Jan Nace's TeleTech Experience August 2000 - December 2001
Job CHRL, Professor, Fanshawe College
Industry Hospital & Health Care
Experience
Fanshawe College August 2013 - Present
Fanshawe College March 2013 - August 2013
St. Thomas Elgin General Hospital December 2001 - January 2013
TeleTech August 2000 - December 2001
CIBC January 1996 - December 1999
CIBC January 1987 - January 1996
Skills
Employee Relations, Performance Management, Human Resources, Recruiting, Interviews, Employee Benefits, Leadership, Team Building, Coaching, Training, Benefits Administration, Policy, Organizational..., Leadership Development, Talent Acquisition, Employee Engagement, Personnel Management, Workforce Planning, Healthcare, Hospitals, New Hire Orientations, Onboarding, Hiring, Conflict Resolution, Employee Training, Applicant Tracking..., PeopleSoft, Technical Recruiting, Talent Management, Microsoft Excel, Healthcare Management, Analysis, HRIS, Deferred Compensation, Management, Temporary Placement, Succession Planning, Organizational..., Process Improvement, Workers Compensation, Change Management, Software Documentation, Health Promotion, HR Policies, Employment Law, Workshop Facilitation, Administration, Strategic Planning, Public Speaking, College Teaching
Education
University of Illinois 2013 — 2015
Master's Certfificate, Online Education
Canadore College
Hotel, Resort, Restaurant Management Diploma
Fanshawe College
Human Resouces
Fanshawe College August 2013 - Present
Fanshawe College March 2013 - August 2013
St. Thomas Elgin General Hospital December 2001 - January 2013
TeleTech August 2000 - December 2001
CIBC January 1996 - December 1999
CIBC January 1987 - January 1996
Skills
Employee Relations, Performance Management, Human Resources, Recruiting, Interviews, Employee Benefits, Leadership, Team Building, Coaching, Training, Benefits Administration, Policy, Organizational..., Leadership Development, Talent Acquisition, Employee Engagement, Personnel Management, Workforce Planning, Healthcare, Hospitals, New Hire Orientations, Onboarding, Hiring, Conflict Resolution, Employee Training, Applicant Tracking..., PeopleSoft, Technical Recruiting, Talent Management, Microsoft Excel, Healthcare Management, Analysis, HRIS, Deferred Compensation, Management, Temporary Placement, Succession Planning, Organizational..., Process Improvement, Workers Compensation, Change Management, Software Documentation, Health Promotion, HR Policies, Employment Law, Workshop Facilitation, Administration, Strategic Planning, Public Speaking, College Teaching
Education
University of Illinois 2013 — 2015
Master's Certfificate, Online Education
Canadore College
Hotel, Resort, Restaurant Management Diploma
Fanshawe College
Human Resouces
Tamiko Epting, MPA's TeleTech Experience November 2008 - May 2010
Job Account Technician II at State of Illinois
Industry Government Administration
Experience
State of Illinois November 2012 - Present
State of Illinois May 2011 - November 2012
State of Illinois May 2009 - May 2011
TeleTech November 2008 - May 2010
Skills
Data Entry, Filing, Customer Service, Outlook, Clerical Skills, File Management, Fax, Government, Administrative..., Microsoft Excel, Community Outreach, Office Management, Telephone Skills
Education
University of Illinois Springfield 2011 — 2013
Master of Public Administration (M.P.A.), Labor Relations
Chicago State University 2003 — 2005
B.A., Criminal Justice
City Colleges of Chicago-Olive-Harvey College 2002 — 2003
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
State of Illinois November 2012 - Present
State of Illinois May 2011 - November 2012
State of Illinois May 2009 - May 2011
TeleTech November 2008 - May 2010
Skills
Data Entry, Filing, Customer Service, Outlook, Clerical Skills, File Management, Fax, Government, Administrative..., Microsoft Excel, Community Outreach, Office Management, Telephone Skills
Education
University of Illinois Springfield 2011 — 2013
Master of Public Administration (M.P.A.), Labor Relations
Chicago State University 2003 — 2005
B.A., Criminal Justice
City Colleges of Chicago-Olive-Harvey College 2002 — 2003
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Pam Burks Manager/DBA/PMP's TeleTech Experience November 2012 - Present
Job Principal SQL Database Admin/Manager of Application Development and Database Support/Project Management/TS SSBI
Industry Information Technology and Services
Experience
TeleTech November 2012 - Present
Northrop Grumman Corporation July 2010 - June 2012
Sprint June 2002 - May 2010
Various Companies May 1999 - May 2002
JEFFERSON COUNTY GOVERNMENT January 1984 - July 1998
Skills
SharePoint, SDLC, Microsoft SQL Server, Databases, Data Warehousing, Business Intelligence, Program Management, T-SQL, Data Modeling, Database Design, Software Development, Project Management, Business Analysis, Disaster Recovery, SQL, SSIS, Software Documentation, System Administration, SSRS, Agile Methodologies, Cisco Technologies, Cloud Computing, PMP, Call Center Statistics, Security, Operating Systems, Management, Information Technology, Requirements Analysis, Process Improvement, Leadership, Technical Support
Education
Chadron State College 1979 — 1983
BA, Business Administration; Management and Computer Information Systems
University of Nebraska-Lincoln 1978 — 1979
Engineering
TeleTech November 2012 - Present
Northrop Grumman Corporation July 2010 - June 2012
Sprint June 2002 - May 2010
Various Companies May 1999 - May 2002
JEFFERSON COUNTY GOVERNMENT January 1984 - July 1998
Skills
SharePoint, SDLC, Microsoft SQL Server, Databases, Data Warehousing, Business Intelligence, Program Management, T-SQL, Data Modeling, Database Design, Software Development, Project Management, Business Analysis, Disaster Recovery, SQL, SSIS, Software Documentation, System Administration, SSRS, Agile Methodologies, Cisco Technologies, Cloud Computing, PMP, Call Center Statistics, Security, Operating Systems, Management, Information Technology, Requirements Analysis, Process Improvement, Leadership, Technical Support
Education
Chadron State College 1979 — 1983
BA, Business Administration; Management and Computer Information Systems
University of Nebraska-Lincoln 1978 — 1979
Engineering
Cheryl Vincent, MBA, CMC's TeleTech Experience February 2006 - June 2007
Job Director Quality Assurance at Apria Healthcare
Industry Hospital & Health Care
Experience
Apria Healthcare March 2013 - Present
WellPoint November 2010 - February 2013
TeleTech Holdings June 2007 - September 2010
TeleTech February 2006 - June 2007
TeleTech May 2004 - February 2006
Nextel 1998 - 2001
Skills
Management, Program Management, Change Management, Leadership Development, CRM, Training, Business Strategy, Strategy, Customer Satisfaction, Leadership, Analysis, Performance Management, Process Improvement, Forecasting, Coaching, Quality Assurance, Strategic Planning, Project Management, Business Process..., Call Centers, Workforce Management, Customer Service, Relationship Management, BPO, Telecommunications
Education
Kennesaw State University 2010 — 2010
Managerial Coach Certification
Kennesaw State University - Michael J. Coles College of Business 2008 — 2010
MBA, Business
Villanova University 2006 — 2006
Project Management Certificate
Villanova University 2005 — 2005
Six Sigma Green Belt Certificate
Christopher Newport University
BA, International Culture and Commerce
Apria Healthcare March 2013 - Present
WellPoint November 2010 - February 2013
TeleTech Holdings June 2007 - September 2010
TeleTech February 2006 - June 2007
TeleTech May 2004 - February 2006
Nextel 1998 - 2001
Skills
Management, Program Management, Change Management, Leadership Development, CRM, Training, Business Strategy, Strategy, Customer Satisfaction, Leadership, Analysis, Performance Management, Process Improvement, Forecasting, Coaching, Quality Assurance, Strategic Planning, Project Management, Business Process..., Call Centers, Workforce Management, Customer Service, Relationship Management, BPO, Telecommunications
Education
Kennesaw State University 2010 — 2010
Managerial Coach Certification
Kennesaw State University - Michael J. Coles College of Business 2008 — 2010
MBA, Business
Villanova University 2006 — 2006
Project Management Certificate
Villanova University 2005 — 2005
Six Sigma Green Belt Certificate
Christopher Newport University
BA, International Culture and Commerce
Lorri Cosentino's TeleTech Experience January 2013 - Present
Job Graphic Designer
Industry Graphic Design
Experience
TeleTech January 2013 - Present
1to1 Media January 2013 - Present
Lorri Cosentino January 2010 - Present
Peppers & Rogers Group February 2000 - December 2009
Primedia: Folio Magazine September 1996 - August 1999
Skills
Integrated Marketing, Interactive Media, Advertising, Marketing, Marketing Strategy, Logo Design, Online Marketing, Direct Mail, Publishing, Email Marketing, Magazines, Graphics, Direct Marketing, Brand Development
Education
City University of New York City College 2012 — 2012
CBCS, Administrative Medical Secialist with Medical Billing and Coding
Westchester Community College 2011 — 2011
Creating Web Pages, Design and Visual Communications, General
The College of New Rochelle 1990 — 1993
BFA, Graphic Design
TeleTech January 2013 - Present
1to1 Media January 2013 - Present
Lorri Cosentino January 2010 - Present
Peppers & Rogers Group February 2000 - December 2009
Primedia: Folio Magazine September 1996 - August 1999
Skills
Integrated Marketing, Interactive Media, Advertising, Marketing, Marketing Strategy, Logo Design, Online Marketing, Direct Mail, Publishing, Email Marketing, Magazines, Graphics, Direct Marketing, Brand Development
Education
City University of New York City College 2012 — 2012
CBCS, Administrative Medical Secialist with Medical Billing and Coding
Westchester Community College 2011 — 2011
Creating Web Pages, Design and Visual Communications, General
The College of New Rochelle 1990 — 1993
BFA, Graphic Design
Lorin Head's TeleTech Experience September 2007 - January 2013
Job Management at TeleTech
Industry Information Technology and Services
Experience
TeleTech September 2007 - January 2013
Skills
Customer Service, Leadership, Process Improvement, Team Leadership, Training, Team Management, Business Analysis, Vendor Management, Program Management, CRM
Education
Evangel University 2013 — 2015
Bachelor’s Degree, Business Management
Central Bible College 1990 — 1992
Biblical Studies
TeleTech September 2007 - January 2013
Skills
Customer Service, Leadership, Process Improvement, Team Leadership, Training, Team Management, Business Analysis, Vendor Management, Program Management, CRM
Education
Evangel University 2013 — 2015
Bachelor’s Degree, Business Management
Central Bible College 1990 — 1992
Biblical Studies
Thomasina Ives's TeleTech Experience October 2014 - March 2015
Job Customer Service Agent at ACD Direct
Industry Information Technology and Services
Experience
TeleTech October 2014 - March 2015
West Corporation October 2012 - October 2014
Chattahoochee Technical College April 2009 - December 2011
Primerica Financial Services September 1994 - January 2009
Skills
Web Design, Graphic Design, Microsoft Office, HTML5, HTML + CSS, CSS3, Visual Studio, PHP, JavaScript, Flash, Photoshop, ActionScript, Customer Service, Analysis, Dreamweaver, Access, Visual Basic, Excel, Training, Management, Microsoft Word, Team Leadership, Microsoft Excel
Education
Chattahoochie Technical College 2009 — 2011
Information Technology, Web Site Design Specialist
Chattahoochee Technical College
TeleTech October 2014 - March 2015
West Corporation October 2012 - October 2014
Chattahoochee Technical College April 2009 - December 2011
Primerica Financial Services September 1994 - January 2009
Skills
Web Design, Graphic Design, Microsoft Office, HTML5, HTML + CSS, CSS3, Visual Studio, PHP, JavaScript, Flash, Photoshop, ActionScript, Customer Service, Analysis, Dreamweaver, Access, Visual Basic, Excel, Training, Management, Microsoft Word, Team Leadership, Microsoft Excel
Education
Chattahoochie Technical College 2009 — 2011
Information Technology, Web Site Design Specialist
Chattahoochee Technical College
Joyce Faison's TeleTech Experience March 2003 - 2005
Job Director of Human Resources at AAA Tidewater
Industry Human Resources
Experience
AAA May 2014 - Present
U.S. Coast Guard Community Services Command April 2006 - May 2014
TELETECH March 2003 - 2005
TeleTech February 2002 - March 2003
NEXTEL January 2000 - January 2002
Avis Budget Group January 1997 - January 2000
USAA January 1986 - May 1996
Skills
Employee Relations, Succession Planning, Talent Acquisition, Talent Management, Recruiting, Performance Management, Training, Organizational..., Personnel Management, Deferred Compensation
Education
Central Michigan University
M.S., Administration
Strome College of Business
BS, Business Management
University of Southern California
None, Management Information Systems
AAA May 2014 - Present
U.S. Coast Guard Community Services Command April 2006 - May 2014
TELETECH March 2003 - 2005
TeleTech February 2002 - March 2003
NEXTEL January 2000 - January 2002
Avis Budget Group January 1997 - January 2000
USAA January 1986 - May 1996
Skills
Employee Relations, Succession Planning, Talent Acquisition, Talent Management, Recruiting, Performance Management, Training, Organizational..., Personnel Management, Deferred Compensation
Education
Central Michigan University
M.S., Administration
Strome College of Business
BS, Business Management
University of Southern California
None, Management Information Systems
Steve Frocchi's TeleTech Experience July 2002 - January 2007
Job Vice President of Marketing and Business Development at Miss America's Outstanding Teen
Industry Nonprofit Organization Management
Experience
Miss America's Outstanding Teen October 2013 - Present
Miss South Carolina Scholarship Organization October 2010 - October 2013
iQor August 2007 - June 2011
TeleTech July 2002 - January 2007
Telespectrum May 1999 - July 2002
Six Flags May 1993 - May 1999
Skills
Call Center, Operations Management, Organizational..., Performance Management, Team Building, Employee Relations, Talent Management, Call Centers, Outsourcing, Leadership Development, Human Resources, Leadership, Executive Management, Training, Recruiting, Change Management, Strategy, Coaching, Management
Education
University of Pennsylvania - The Wharton School 2001 — 2001
Executive MBA
Canisius College 1994 — 1996
MBA
Canisius College 1990 — 1994
BA, Psychology
Miss America's Outstanding Teen October 2013 - Present
Miss South Carolina Scholarship Organization October 2010 - October 2013
iQor August 2007 - June 2011
TeleTech July 2002 - January 2007
Telespectrum May 1999 - July 2002
Six Flags May 1993 - May 1999
Skills
Call Center, Operations Management, Organizational..., Performance Management, Team Building, Employee Relations, Talent Management, Call Centers, Outsourcing, Leadership Development, Human Resources, Leadership, Executive Management, Training, Recruiting, Change Management, Strategy, Coaching, Management
Education
University of Pennsylvania - The Wharton School 2001 — 2001
Executive MBA
Canisius College 1994 — 1996
MBA
Canisius College 1990 — 1994
BA, Psychology
Agnessa Vartanova's TeleTech Experience June 2011 - November 2011
Job Internal Audit Director, Global Packaging at Ball Corporation
Industry Packaging and Containers
Experience
Ball Corporation April 2014 - Present
Ball November 2011 - April 2014
TeleTech June 2011 - November 2011
TeleTech March 2010 - June 2011
TeleTech October 2007 - February 2010
PricewaterhouseCoopers LLP September 2005 - September 2007
Skills
Internal Audit, Internal Controls, Sarbanes-Oxley Act, External Audit, Risk Assessment, Assurance, Fraud, US GAAP, SEC filings, Financial Reporting
Education
University of Wyoming 2004 — 2005
Master of Science (M.S.), Accounting
University of Wyoming 2000 — 2002
Bachelor of Science (B.S.), Accounting/Honors Program; Minor - International Business
Casper College 1998 — 2000
Associate of Science (A.S.), Accounting/Business Administration/Pre-Law
Ball Corporation April 2014 - Present
Ball November 2011 - April 2014
TeleTech June 2011 - November 2011
TeleTech March 2010 - June 2011
TeleTech October 2007 - February 2010
PricewaterhouseCoopers LLP September 2005 - September 2007
Skills
Internal Audit, Internal Controls, Sarbanes-Oxley Act, External Audit, Risk Assessment, Assurance, Fraud, US GAAP, SEC filings, Financial Reporting
Education
University of Wyoming 2004 — 2005
Master of Science (M.S.), Accounting
University of Wyoming 2000 — 2002
Bachelor of Science (B.S.), Accounting/Honors Program; Minor - International Business
Casper College 1998 — 2000
Associate of Science (A.S.), Accounting/Business Administration/Pre-Law
Paul Riedi's TeleTech Experience January 2002 - February 2005
Job Assistant Vice President at Global Atlantic Financial Group Limited
Industry Insurance
Experience
Global Atlantic Financial Group Limited February 2015 - Present
Global Atlantic Financial Group Limited April 2014 - February 2015
The Hartford January 2012 - April 2014
The Hartford December 2008 - December 2011
The Hartford February 2002 - December 2008
TeleTech January 2002 - February 2005
Verizon Wireless January 1998 - January 2002
Skills
Insurance, Customer Relations, Annuities, Call Centers, Business Objects, Call Center, Customer Service, Finance, Fixed Annuities, Management, Marketing, Microsoft Excel, Process Improvement, Risk Management, Sales, Time Management, Training, Data Analysis, Access
Education
Central Connecticut State University
Finance
Global Atlantic Financial Group Limited February 2015 - Present
Global Atlantic Financial Group Limited April 2014 - February 2015
The Hartford January 2012 - April 2014
The Hartford December 2008 - December 2011
The Hartford February 2002 - December 2008
TeleTech January 2002 - February 2005
Verizon Wireless January 1998 - January 2002
Skills
Insurance, Customer Relations, Annuities, Call Centers, Business Objects, Call Center, Customer Service, Finance, Fixed Annuities, Management, Marketing, Microsoft Excel, Process Improvement, Risk Management, Sales, Time Management, Training, Data Analysis, Access
Education
Central Connecticut State University
Finance
Mark Stutzman CRPC®'s TeleTech Experience January 2000 - April 2001
Job Financial Consultant at E*TRADE Financial Corporation
Industry Financial Services
Experience
E*TRADE Financial Corporation January 2010 - Present
E*TRADE Financial Corporation January 2005 - January 2010
E*Trade Securities LLC July 2001 - January 2005
TeleTech January 2000 - April 2001
TechFi Corporation January 2001 - January 2001
American Express Brokerage January 2001 - January 2001
Education
College for Financial Planning 2009 — 2009
CRPC, Retirement Plans
Bethel College
Associates of Arts, and Sciences; Business/Music
State of Colorado Life and Health Insurance
University of Colorado
University of Phoenix
B.S, Business Administration
E*TRADE Financial Corporation January 2010 - Present
E*TRADE Financial Corporation January 2005 - January 2010
E*Trade Securities LLC July 2001 - January 2005
TeleTech January 2000 - April 2001
TechFi Corporation January 2001 - January 2001
American Express Brokerage January 2001 - January 2001
Education
College for Financial Planning 2009 — 2009
CRPC, Retirement Plans
Bethel College
Associates of Arts, and Sciences; Business/Music
State of Colorado Life and Health Insurance
University of Colorado
University of Phoenix
B.S, Business Administration
Riedman Sagastume, MSEd's TeleTech Experience August 2004 - September 2006
Job High School Teacher at Houston ISD
Industry Education Management
Experience
Houston ISD August 2013 - Present
Canisius College January 2012 - May 2013
Emerson School of Hospitality October 2012 - December 2012
Lafayette High School September 2012 - October 2012
Lafayette High School January 2012 - May 2012
Nakdong Elementary School February 2010 - August 2011
Bits Language School February 2010 - July 2010
Wells Fargo August 2009 - February 2010
Western Washington University April 2007 - June 2008
TeleTech August 2004 - September 2006
Skills
High School Students, Classroom Management, Student Engagement, Qualified Teacher, Teaching, Student Discipline, Public Speaking, Curriculum Design, Integrating Technology..., Academic Tutoring, Teaching English as a..., Experience working with..., Experience Working with..., Spanish-speaking, Spanish, Microsoft Office, PowerPoint, Access, Microsoft Word, Outlook, Microsoft Excel, Time Management, Marketing, Data Entry, Customer Service, Staff Development, Data Analysis, Administrative..., Payroll
Education
Canisius College 2012 — 2013
Master of Science in Education (MS.Ed.), Secondary Education and Teaching, 3.97
Western Washington University 2006 — 2009
B.A., Business Administration - International Business and Spanish Language & Literature
Olympic College 2005 — 2007
AA, Business Administration
Houston ISD August 2013 - Present
Canisius College January 2012 - May 2013
Emerson School of Hospitality October 2012 - December 2012
Lafayette High School September 2012 - October 2012
Lafayette High School January 2012 - May 2012
Nakdong Elementary School February 2010 - August 2011
Bits Language School February 2010 - July 2010
Wells Fargo August 2009 - February 2010
Western Washington University April 2007 - June 2008
TeleTech August 2004 - September 2006
Skills
High School Students, Classroom Management, Student Engagement, Qualified Teacher, Teaching, Student Discipline, Public Speaking, Curriculum Design, Integrating Technology..., Academic Tutoring, Teaching English as a..., Experience working with..., Experience Working with..., Spanish-speaking, Spanish, Microsoft Office, PowerPoint, Access, Microsoft Word, Outlook, Microsoft Excel, Time Management, Marketing, Data Entry, Customer Service, Staff Development, Data Analysis, Administrative..., Payroll
Education
Canisius College 2012 — 2013
Master of Science in Education (MS.Ed.), Secondary Education and Teaching, 3.97
Western Washington University 2006 — 2009
B.A., Business Administration - International Business and Spanish Language & Literature
Olympic College 2005 — 2007
AA, Business Administration
Deborah I Lebarty-Aigbe's TeleTech Experience September 2007 - May 2008
Job Medical Record Technician at Enterprise Consulting Services
Industry Hospital & Health Care
Experience
Enterprise Consulting Services August 2012 - Present
Bank of America August 2010 - January 2011
TeleTech September 2007 - May 2008
Skills
Mortgage Lending, Loans, Customer Service, Customer Satisfaction, Banking, Credit, Credit Analysis, Commercial Banking, Retail Banking, Credit Risk, Portfolio Management, Risk Management, Financial Analysis, Mortgage Banking, Financial Risk, Commercial Lending, Loan Origination, Financial Modeling, Underwriting, Investment Banking
Education
Canisius College 2010 — 2012
MBA, Professional Accounting
Canisius College 2007 — 2010
Bachelor of Arts (BA), Psychology and Theology
Enterprise Consulting Services August 2012 - Present
Bank of America August 2010 - January 2011
TeleTech September 2007 - May 2008
Skills
Mortgage Lending, Loans, Customer Service, Customer Satisfaction, Banking, Credit, Credit Analysis, Commercial Banking, Retail Banking, Credit Risk, Portfolio Management, Risk Management, Financial Analysis, Mortgage Banking, Financial Risk, Commercial Lending, Loan Origination, Financial Modeling, Underwriting, Investment Banking
Education
Canisius College 2010 — 2012
MBA, Professional Accounting
Canisius College 2007 — 2010
Bachelor of Arts (BA), Psychology and Theology
Christine Reinhard's TeleTech Experience September 2011 - January 2012
Job Creative Solutions Provider at Select Sales PA
Industry Nonprofit Organization Management
Experience
Select Sales PA October 2014 - Present
Fayette County E911 Communications January 2012 - September 2014
TeleTech September 2011 - January 2012
Private Industry Council of Westmoreland/Fayette, Inc August 2008 - July 2010
The Private Industry Council of Westmoreland/Fayette, Inc. March 1999 - August 2008
Education
Carlow University 1992 — 1997
Bachelor's Degree, Mathematics and Computer Science
School name:
Select Sales PA October 2014 - Present
Fayette County E911 Communications January 2012 - September 2014
TeleTech September 2011 - January 2012
Private Industry Council of Westmoreland/Fayette, Inc August 2008 - July 2010
The Private Industry Council of Westmoreland/Fayette, Inc. March 1999 - August 2008
Education
Carlow University 1992 — 1997
Bachelor's Degree, Mathematics and Computer Science
School name:
Jeffery Corpora's TeleTech Experience December 2012 - March 2013
Job Realtor at West USA Realty Revelation
Industry Real Estate
Experience
West USA Realty Revelation April 2013 - Present
TeleTech December 2012 - March 2013
Toyota Financial Services July 2007 - November 2012
Toyota Financial Services April 2002 - July 2007
Toyota Financial Services July 1998 - March 2002
Miller Brands 1996 - 1998
Jewel Food Stores 1990 - 1996
Skills
Customer Satisfaction, Team Building, Customer Service, Customer Retention, Leadership, Cross-functional Team..., Financial Services, Account Management, Program Management, Sales, Performance Management, Marketing, Vendor Management, Process Improvement, Team Leadership, Call Center, Management, Training, Project Management, Real Estate, Microsoft Excel
Education
Marquette University 1996 — 1998
Bachelor of Arts, Communication Studies
College of DuPage
West USA Realty Revelation April 2013 - Present
TeleTech December 2012 - March 2013
Toyota Financial Services July 2007 - November 2012
Toyota Financial Services April 2002 - July 2007
Toyota Financial Services July 1998 - March 2002
Miller Brands 1996 - 1998
Jewel Food Stores 1990 - 1996
Skills
Customer Satisfaction, Team Building, Customer Service, Customer Retention, Leadership, Cross-functional Team..., Financial Services, Account Management, Program Management, Sales, Performance Management, Marketing, Vendor Management, Process Improvement, Team Leadership, Call Center, Management, Training, Project Management, Real Estate, Microsoft Excel
Education
Marquette University 1996 — 1998
Bachelor of Arts, Communication Studies
College of DuPage
Jennifer Puff Tolentino's TeleTech Experience 2007 - 2010
Job Staffing Consultant
Industry Staffing and Recruiting
Experience
BigR.io June 2014 - September 2015
Endor October 2010 - June 2014
2dSearch October 2010 - June 2014
DB Healthcare, Inc. December 2013 - April 2014
MicroSourcing May 2010 - August 2010
PSG Global Solutions February 2010 - April 2010
TeleTech 2007 - 2010
World Pacific Contact Solutions for eTelecare Global Solutions 2006 - 2007
IBM Daksh 2004 - 2005
Vocativ 2003 - 2003
Skills
Teamwork, Talent Acquisition, Screening, Training, Technical Recruiting, Interviews, Social Networking, Recruiting, Customer Service, Sales, Networking, Management, Employee Benefits, Temporary Placement, Consulting
Education
Centro Escolar University
Bachelor of Science (BS), Psychology
La Immaculada Concepcion School
St. Bridget's College
BigR.io June 2014 - September 2015
Endor October 2010 - June 2014
2dSearch October 2010 - June 2014
DB Healthcare, Inc. December 2013 - April 2014
MicroSourcing May 2010 - August 2010
PSG Global Solutions February 2010 - April 2010
TeleTech 2007 - 2010
World Pacific Contact Solutions for eTelecare Global Solutions 2006 - 2007
IBM Daksh 2004 - 2005
Vocativ 2003 - 2003
Skills
Teamwork, Talent Acquisition, Screening, Training, Technical Recruiting, Interviews, Social Networking, Recruiting, Customer Service, Sales, Networking, Management, Employee Benefits, Temporary Placement, Consulting
Education
Centro Escolar University
Bachelor of Science (BS), Psychology
La Immaculada Concepcion School
St. Bridget's College
Rebecca Moran's TeleTech Experience 2012 - January 2015
Job Project Coordinator at IS Corp.
Industry Information Technology and Services
Experience
IS Corp. March 2015 - Present
TeleTech 2012 - January 2015
Technology Solutions Group, Inc. January 2001 - January 2015
TeleTech 2013 - 2013
Remax Business 2012 - 2012
Carol Steam School 2012 - 2012
DB Schenker July 1998 - December 2000
Service Tool International March 1992 - January 1998
Skills
HRIS, Call Center, Benefits Administration, Salesforce.com, Call Centers, Training, Recruiting, Applicant Tracking..., Employee Benefits, Human Resources, Outlook, FMLA, Onboarding, Employee Relations, Deferred Compensation, Process Improvement, Customer Service
Education
Northern Illinois University 1994 — 1995
B.S., Sociology
College of DuPage 1991 — 1993
Medinah Middle
IS Corp. March 2015 - Present
TeleTech 2012 - January 2015
Technology Solutions Group, Inc. January 2001 - January 2015
TeleTech 2013 - 2013
Remax Business 2012 - 2012
Carol Steam School 2012 - 2012
DB Schenker July 1998 - December 2000
Service Tool International March 1992 - January 1998
Skills
HRIS, Call Center, Benefits Administration, Salesforce.com, Call Centers, Training, Recruiting, Applicant Tracking..., Employee Benefits, Human Resources, Outlook, FMLA, Onboarding, Employee Relations, Deferred Compensation, Process Improvement, Customer Service
Education
Northern Illinois University 1994 — 1995
B.S., Sociology
College of DuPage 1991 — 1993
Medinah Middle
Jamaine Montgomery's TeleTech Experience January 2007 - June 2012
Job Nursing Student
Industry Medical Practice
Experience
TeleTech January 2007 - June 2012
TeleTech January 2007 - June 2012
PAOwer Team Consulting April 2011 - January 2012
Merck & Company January 1999 - January 2007
National Gypsum Company January 1997 - January 1999
Education
Chamberlain College of Nursing 2014 — 2016
Bachelor's Degree, Registered Nursing/Registered Nurse
North Carolina Central University 1993 — 1997
Business, Marketing
Carolina Central University
BBA, Marketing
TeleTech January 2007 - June 2012
TeleTech January 2007 - June 2012
PAOwer Team Consulting April 2011 - January 2012
Merck & Company January 1999 - January 2007
National Gypsum Company January 1997 - January 1999
Education
Chamberlain College of Nursing 2014 — 2016
Bachelor's Degree, Registered Nursing/Registered Nurse
North Carolina Central University 1993 — 1997
Business, Marketing
Carolina Central University
BBA, Marketing
Kelleigh Gamble's TeleTech Experience 2000 - 2004
Job Housing Coordinator at Woodlawn Foundation
Industry Nonprofit Organization Management
Experience
Woodlawn Foundation May 2013 - Present
Low Income Housing Coalition of Alabama February 2011 - Present
BEAT Housing December 2011 - May 2013
Foster foundation 2012 - 2013
Birmingham Center for Affordable Housing January 2009 - June 2012
BEAT Housing 2011 - 2012
Jack Henry & Associates June 2007 - June 2008
BBVA Compass June 2004 - June 2007
TeleTech 2000 - 2004
Skills
Program Management, Project Management, Strategic Planning, Nonprofits, Fundraising, Operations Management, Customer Service, Operating Budgets, Troubleshooting, Analysis, Public Speaking, Process Improvement, Access, Recruiting, Asset Management, Non-profits, Construction Management, AIA Documents, Planning Budgeting &..., ArcGIS, Notary Public, Community Outreach, Team Building, Training, Management, Leadership, Public Relations
Education
University of Phoenix 2009 — 2013
Bachelor of Science (B.S.), Information Technology
Valdosta State University 1991 — 1992
PoliSci/Public Admin
Clark Atlanta University 1989 — 1991
Political Science Public Administration
Woodlawn Foundation May 2013 - Present
Low Income Housing Coalition of Alabama February 2011 - Present
BEAT Housing December 2011 - May 2013
Foster foundation 2012 - 2013
Birmingham Center for Affordable Housing January 2009 - June 2012
BEAT Housing 2011 - 2012
Jack Henry & Associates June 2007 - June 2008
BBVA Compass June 2004 - June 2007
TeleTech 2000 - 2004
Skills
Program Management, Project Management, Strategic Planning, Nonprofits, Fundraising, Operations Management, Customer Service, Operating Budgets, Troubleshooting, Analysis, Public Speaking, Process Improvement, Access, Recruiting, Asset Management, Non-profits, Construction Management, AIA Documents, Planning Budgeting &..., ArcGIS, Notary Public, Community Outreach, Team Building, Training, Management, Leadership, Public Relations
Education
University of Phoenix 2009 — 2013
Bachelor of Science (B.S.), Information Technology
Valdosta State University 1991 — 1992
PoliSci/Public Admin
Clark Atlanta University 1989 — 1991
Political Science Public Administration
Cathryn Martin's TeleTech Experience October 2013 - February 2014
Job Customer Care Associate at KROGER CORPORATE
Industry Hospital & Health Care
Experience
KROGER CORPORATE August 2015 - Present
Carecall Inc February 2015 - Present
Avon Products, Inc. August 2014 - January 2015
TeleTech October 2013 - February 2014
Kinder Morgan Queen City Terminal September 2008 - April 2013
Kinder Morgan May 2008 - April 2013
Skills
Troubleshooting, Software Documentation, Access, Data Entry, Social Media, Customer Service, Public Speaking, Microsoft Excel, Outlook, Invoicing, Sales, Time Management, Research, Editing, Event Planning, Marketing, Team Building, Social Networking, Customer Satisfaction, Training, Event Management, Teamwork, Leadership, Team Leadership
Education
Southern New Hampshire University 2014 — 2016
Creative Writing, 3.8
Cincinnati State Technical and Community College 2013 — 2015
none yet, Diagnostic Medical Sonography/Sonographer and Ultrasound Technician, 3.8
KROGER CORPORATE August 2015 - Present
Carecall Inc February 2015 - Present
Avon Products, Inc. August 2014 - January 2015
TeleTech October 2013 - February 2014
Kinder Morgan Queen City Terminal September 2008 - April 2013
Kinder Morgan May 2008 - April 2013
Skills
Troubleshooting, Software Documentation, Access, Data Entry, Social Media, Customer Service, Public Speaking, Microsoft Excel, Outlook, Invoicing, Sales, Time Management, Research, Editing, Event Planning, Marketing, Team Building, Social Networking, Customer Satisfaction, Training, Event Management, Teamwork, Leadership, Team Leadership
Education
Southern New Hampshire University 2014 — 2016
Creative Writing, 3.8
Cincinnati State Technical and Community College 2013 — 2015
none yet, Diagnostic Medical Sonography/Sonographer and Ultrasound Technician, 3.8
JC Glemb's TeleTech Experience May 2009 - July 2009
Job Chiropractic
Industry Health, Wellness and Fitness
Experience
Fisher-Price December 2009 - January 2013
Tops Markets March 2006 - January 2013
Fisher-Price December 2007 - August 2010
Tops Markets March 2006 - August 2010
TeleTech May 2009 - July 2009
TeleTech May 2009 - July 2009
Fisher-Price December 2008 - February 2009
MMAI, LLC March 2008 - December 2008
Abercrombie & Fitch November 2007 - March 2008
Tops Market Lockport June 2006 - November 2007
Education
New York Chiropractic College 2013 — 2016
Doctor of Chiropractic
Canisius College 2007 — 2011
Bachelor's degree
Saint Joseph's Collegiate Institute 2003 — 2007
Regents Diploma
Fisher-Price December 2009 - January 2013
Tops Markets March 2006 - January 2013
Fisher-Price December 2007 - August 2010
Tops Markets March 2006 - August 2010
TeleTech May 2009 - July 2009
TeleTech May 2009 - July 2009
Fisher-Price December 2008 - February 2009
MMAI, LLC March 2008 - December 2008
Abercrombie & Fitch November 2007 - March 2008
Tops Market Lockport June 2006 - November 2007
Education
New York Chiropractic College 2013 — 2016
Doctor of Chiropractic
Canisius College 2007 — 2011
Bachelor's degree
Saint Joseph's Collegiate Institute 2003 — 2007
Regents Diploma
Marcelino Nieves's TeleTech Experience 2007 - 2009
Job Supervisor/Manager
Industry Financial Services
Experience
SIRVA Worldwide January 2013 - October 2013
Huntington National Bank 2011 - 2013
Asset Acceptance September 2009 - December 2010
TeleTech 2007 - 2009
Bank of America 1998 - 2006
Skills
Call Centers, Training, Finance, Management, Retail Banking, Collections, Customer Service, Consulting
Education
Cape Cod Community College 1988 — 1990
A/A, Finance
SIRVA Worldwide January 2013 - October 2013
Huntington National Bank 2011 - 2013
Asset Acceptance September 2009 - December 2010
TeleTech 2007 - 2009
Bank of America 1998 - 2006
Skills
Call Centers, Training, Finance, Management, Retail Banking, Collections, Customer Service, Consulting
Education
Cape Cod Community College 1988 — 1990
A/A, Finance
Tamiko Epting's TeleTech Experience November 2008 - May 2010
Job Account Technician I at State of Illinois CMS
Industry Government Administration
Experience
State of Illinois CMS May 2011 - Present
State of Illinois Department of Revenue May 2009 - April 2011
TeleTech November 2008 - May 2010
Skills
Microsoft Excel, Microsoft Word, Microsoft Access
Education
University of Illinois Springfield 2011 — 2013
MPA, Public Administration
Chicago State University 2003 — 2005
Bachelor of Arts, Board of Governors
State of Illinois CMS May 2011 - Present
State of Illinois Department of Revenue May 2009 - April 2011
TeleTech November 2008 - May 2010
Skills
Microsoft Excel, Microsoft Word, Microsoft Access
Education
University of Illinois Springfield 2011 — 2013
MPA, Public Administration
Chicago State University 2003 — 2005
Bachelor of Arts, Board of Governors
Katherine Barrino, PHR's TeleTech Experience June 2011 - October 2011
Job HRBP at Chase
Industry Human Resources
Experience
Chase September 2014 - Present
Chase January 2014 - September 2014
Dish Network February 2012 - November 2013
TeleTech June 2011 - October 2011
Clearwire November 2008 - June 2011
USAF RETIRED December 1983 - February 2009
Skills
Employee Relations, Performance Management, Leadership Development, Conflict Resolution, Human Resources, Coaching, Organizational..., Change Management, Talent Management, Process Improvement, Team Building, Workforce Planning, Management, Applicant Tracking..., Personnel Management, Training, Benefits Administration, Employee Training, Employee Benefits, Talent Acquisition, Leadership, Policy, College Recruiting, HRIS, Onboarding, Employee Engagement, Hiring, Employee Recognition, Team Leadership, Program Management, Succession Planning, Recruiting, New Hire Orientations, Call Centers, Customer Service, Interviews, Training Delivery, Operations Management, Vendor Management, Deferred Compensation, Organizational...
Education
Chapman University 1997 — 1999
MAOL, Organizational Leadership
Chase September 2014 - Present
Chase January 2014 - September 2014
Dish Network February 2012 - November 2013
TeleTech June 2011 - October 2011
Clearwire November 2008 - June 2011
USAF RETIRED December 1983 - February 2009
Skills
Employee Relations, Performance Management, Leadership Development, Conflict Resolution, Human Resources, Coaching, Organizational..., Change Management, Talent Management, Process Improvement, Team Building, Workforce Planning, Management, Applicant Tracking..., Personnel Management, Training, Benefits Administration, Employee Training, Employee Benefits, Talent Acquisition, Leadership, Policy, College Recruiting, HRIS, Onboarding, Employee Engagement, Hiring, Employee Recognition, Team Leadership, Program Management, Succession Planning, Recruiting, New Hire Orientations, Call Centers, Customer Service, Interviews, Training Delivery, Operations Management, Vendor Management, Deferred Compensation, Organizational...
Education
Chapman University 1997 — 1999
MAOL, Organizational Leadership
Steve Rocheleau's TeleTech Experience May 2008 - February 2009
Job Director Rates & Regulatory Services
Industry Utilities
Experience
SourceGas May 2013 - Present
SourceGas April 2009 - May 2013
TeleTech May 2008 - February 2009
Level 3 Communications October 2003 - May 2008
Skills
Corporate Finance, Financial Accounting, Business Strategy, Accounting, Financial Analysis, Analysis, Management, Accounts Payable, Finance, Financial Reporting, Internal Controls, Forecasting, Budgets, Strategic Planning, Process Improvement, Business Analysis, Mergers & Acquisitions
Education
Castleton State College 1981 — 1985
Bachelors Degree, Business
SourceGas May 2013 - Present
SourceGas April 2009 - May 2013
TeleTech May 2008 - February 2009
Level 3 Communications October 2003 - May 2008
Skills
Corporate Finance, Financial Accounting, Business Strategy, Accounting, Financial Analysis, Analysis, Management, Accounts Payable, Finance, Financial Reporting, Internal Controls, Forecasting, Budgets, Strategic Planning, Process Improvement, Business Analysis, Mergers & Acquisitions
Education
Castleton State College 1981 — 1985
Bachelors Degree, Business
Barbara Isaacs's TeleTech Experience November 2012 - January 2013
Job HR Manager at Sexton Furniture Manufacturing
Industry Furniture
Experience
Sexton Furniture Manufacturing December 2013 - Present
Lakeway Publishing, Citizens Tribune - Civil War Division November 2013 - December 2013
Staffing Solutions September 2013 - November 2013
Currently unemployed January 2013 - September 2013
TeleTech November 2012 - January 2013
Nashua 2001 - 2012
Skills
Customer Service, Customer Satisfaction, Team Building, Process Improvement, Benefits Administration, Inventory Management, Forecasting, Sales Management, Logistics, Logistics Management, Account Management, P&L Management, Change Management, Employee Relations, Strategic Planning, Training, Leadership, Personnel Management, Human Resources, Supply Chain Management, Transportation
Education
Carson-Newman College 2002 — 2003
Jefferson Community College 1983 — 1986
AS, Business Administration
Sexton Furniture Manufacturing December 2013 - Present
Lakeway Publishing, Citizens Tribune - Civil War Division November 2013 - December 2013
Staffing Solutions September 2013 - November 2013
Currently unemployed January 2013 - September 2013
TeleTech November 2012 - January 2013
Nashua 2001 - 2012
Skills
Customer Service, Customer Satisfaction, Team Building, Process Improvement, Benefits Administration, Inventory Management, Forecasting, Sales Management, Logistics, Logistics Management, Account Management, P&L Management, Change Management, Employee Relations, Strategic Planning, Training, Leadership, Personnel Management, Human Resources, Supply Chain Management, Transportation
Education
Carson-Newman College 2002 — 2003
Jefferson Community College 1983 — 1986
AS, Business Administration
Timothy Edwards's TeleTech Experience August 2006 - September 2008
Job BroadBand Technician at Charter Communications
Industry Telecommunications
Experience
Charter Communications December 2011 - July 2012
Bright House Networks September 2007 - June 2009
TeleTech August 2006 - September 2008
Skills
A +certification, CCNA, CISA, Computer Hardware, Cisco Routers, VMware, VPN, Firewalls, Network Security, Routers, Linux, Telephony, LAN-WAN, Switches, Security, Disaster Recovery, WAN, Computer Security, Software Installation, Windows 7, Windows, Technical Support, Hardware, Troubleshooting, Operating Systems, Network Administration, System Deployment, Training, Networking, Cisco Technologies, Cisco IOS, XP, Telecommunications, Windows Server, Active Directory, Software Documentation, Windows XP, Help Desk Support, Wireless Networking, Visio
Education
ITT Technical Institute Bessemer, AL 2011 — 2012
Associate of Science (A.S.), Network and System Administration/Administrator
Carson-Newman College 2005 — 2009
psychology
Charter Communications December 2011 - July 2012
Bright House Networks September 2007 - June 2009
TeleTech August 2006 - September 2008
Skills
A +certification, CCNA, CISA, Computer Hardware, Cisco Routers, VMware, VPN, Firewalls, Network Security, Routers, Linux, Telephony, LAN-WAN, Switches, Security, Disaster Recovery, WAN, Computer Security, Software Installation, Windows 7, Windows, Technical Support, Hardware, Troubleshooting, Operating Systems, Network Administration, System Deployment, Training, Networking, Cisco Technologies, Cisco IOS, XP, Telecommunications, Windows Server, Active Directory, Software Documentation, Windows XP, Help Desk Support, Wireless Networking, Visio
Education
ITT Technical Institute Bessemer, AL 2011 — 2012
Associate of Science (A.S.), Network and System Administration/Administrator
Carson-Newman College 2005 — 2009
psychology
Seth Robson's TeleTech Experience July 2012 - December 2012
Job Technical, Helpdesk, and Customer Support
Industry Information Technology and Services
Experience
TeleTech July 2012 - December 2012
Workway for J-Curve Technologies June 2011 - March 2012
Kforce for MSI MSI Solutions April 2010 - June 2011
Safeway August 2009 - April 2010
Southwest Behavioral Health Services September 2006 - June 2009
Choice Hotels International April 2003 - October 2006
ProGuard/ACE/Vigilante Security (VSS Security) March 2002 - April 2006
FC Business Systems for U.S. Army CONUS-TNOSC May 1999 - April 2002
Skills
Help Desk Support, Help Desk Institute, Customer Service, Customer Support, Technical Support, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Dameware, PC Anywhere, BMC Remedy, Remote Desktop, VNC, LogMeIn, Remote Access, Remote Troubleshooting, Remote Monitoring, Norton Utilities, Norton Ghost, Norton Internet Security, Cisco Call Manager, Windows 7, Windows Vista, Windows XP Pro, Windows Phone, Windows Mobile, Windows, Android, Citrix, Internet, Internet Explorer, Mobile Internet, Internet Services, Mozilla, Adobe, Salesforce.com, Motherboards, Power Supplies, RAM, Memory, Computer Repair, Computer Hardware, Computer Security, Solid computer skills, Scanners
Education
Tombstone High School 1994 — 2009
General Studies, 3.5
Cochise College 1999 — 2002
Computer Information Systems, 3.5
TeleTech July 2012 - December 2012
Workway for J-Curve Technologies June 2011 - March 2012
Kforce for MSI MSI Solutions April 2010 - June 2011
Safeway August 2009 - April 2010
Southwest Behavioral Health Services September 2006 - June 2009
Choice Hotels International April 2003 - October 2006
ProGuard/ACE/Vigilante Security (VSS Security) March 2002 - April 2006
FC Business Systems for U.S. Army CONUS-TNOSC May 1999 - April 2002
Skills
Help Desk Support, Help Desk Institute, Customer Service, Customer Support, Technical Support, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Dameware, PC Anywhere, BMC Remedy, Remote Desktop, VNC, LogMeIn, Remote Access, Remote Troubleshooting, Remote Monitoring, Norton Utilities, Norton Ghost, Norton Internet Security, Cisco Call Manager, Windows 7, Windows Vista, Windows XP Pro, Windows Phone, Windows Mobile, Windows, Android, Citrix, Internet, Internet Explorer, Mobile Internet, Internet Services, Mozilla, Adobe, Salesforce.com, Motherboards, Power Supplies, RAM, Memory, Computer Repair, Computer Hardware, Computer Security, Solid computer skills, Scanners
Education
Tombstone High School 1994 — 2009
General Studies, 3.5
Cochise College 1999 — 2002
Computer Information Systems, 3.5
Elena Lenac83's TeleTech Experience November 2011 - January 2012
Job Customer care rep at Tmobile
Industry Telecommunications
Experience
T-Mobile June 2012 - August 2012
TeleTech November 2011 - January 2012
Sprint August 2010 - August 2011
Server/ Expediter Mimi’s Cafe October 2007 - May 2010
1-800-Flowers.com October 2001 - November 2002
Education
Alamogordo High School
High School Diploma
Central New Mexico Community College
T-Mobile June 2012 - August 2012
TeleTech November 2011 - January 2012
Sprint August 2010 - August 2011
Server/ Expediter Mimi’s Cafe October 2007 - May 2010
1-800-Flowers.com October 2001 - November 2002
Education
Alamogordo High School
High School Diploma
Central New Mexico Community College
Sara Tauber's TeleTech Experience July 1996 - June 1997
Job Orthopaedic Technician at Commonwealth Orthopaedic Centers
Industry Hospital & Health Care
Experience
Commonwealth Orthopaedic Centers January 2015 - Present
UC Health November 2012 - January 2015
Cincinnati Children's Hospital Medical Center 2012 - 2012
Cincinnati State 2011 - 2012
Glen Este Middle School 2010 - 2012
Milford Exempted Village School District August 2002 - June 2010
St. Paul Companies June 1997 - November 1998
TeleTech July 1996 - June 1997
Skills
Customer Service, School Social Work, Fundraising, Cpr Certified, Orthopedic, Casting, Splinting, Wound Care, Client Intake, Diversity Training, National Honor Society, AED, Volunteering, Mentoring, Medical Records
Education
Cincinnati State Technical and Community College 2011 — 2012
Orthopedic Technology Certificate, Orthopedics, 4.0
University of Cincinnati
Bachelor's of Social Work BSW, Social Work
Commonwealth Orthopaedic Centers January 2015 - Present
UC Health November 2012 - January 2015
Cincinnati Children's Hospital Medical Center 2012 - 2012
Cincinnati State 2011 - 2012
Glen Este Middle School 2010 - 2012
Milford Exempted Village School District August 2002 - June 2010
St. Paul Companies June 1997 - November 1998
TeleTech July 1996 - June 1997
Skills
Customer Service, School Social Work, Fundraising, Cpr Certified, Orthopedic, Casting, Splinting, Wound Care, Client Intake, Diversity Training, National Honor Society, AED, Volunteering, Mentoring, Medical Records
Education
Cincinnati State Technical and Community College 2011 — 2012
Orthopedic Technology Certificate, Orthopedics, 4.0
University of Cincinnati
Bachelor's of Social Work BSW, Social Work
Craig DeCarlo's TeleTech Experience January 2014 - March 2014
Job Support Analyst I
Industry Retail
Experience
XPO Logistics, Inc. March 2014 - Present
TeleTech January 2014 - March 2014
Time Warner Cable November 2012 - November 2013
hhgregg April 2011 - November 2012
Skills
CompTIA A+ Certification, Technical Support, Networking, Computer Proficiency, Computer Hardware, Customer Service, Loss Prevention, Inventory Management, Inventory Control, Merchandising, Retail Sales, Visual Merchandising, Retail, Sales, Store Management, Driving Results
Education
Coastal Carolina University 2004 — 2010
Bachelor of Science (BS), Marine Sciences
Coastal Carolina University
Bachelor of Science (B.S.)
XPO Logistics, Inc. March 2014 - Present
TeleTech January 2014 - March 2014
Time Warner Cable November 2012 - November 2013
hhgregg April 2011 - November 2012
Skills
CompTIA A+ Certification, Technical Support, Networking, Computer Proficiency, Computer Hardware, Customer Service, Loss Prevention, Inventory Management, Inventory Control, Merchandising, Retail Sales, Visual Merchandising, Retail, Sales, Store Management, Driving Results
Education
Coastal Carolina University 2004 — 2010
Bachelor of Science (BS), Marine Sciences
Coastal Carolina University
Bachelor of Science (B.S.)
SHENITA JOHNSON's TeleTech Experience July 2001 - November 2010
Job Retail Professional
Industry Retail
Experience
South Carolina Department of Motor Vehicles February 2013 - Present
South Carolina Department of Motor Vehicles February 2013 - Present
Simply Christines February 2010 - February 2013
TeleTech July 2001 - November 2010
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Data Entry, Training, Time Management, Microsoft Office, Management, Outlook, Microsoft Excel, Recruiting, Telephone Skills, Leadership, Team Leadership, Clerical Skills, Interpersonal Skill, Money Management, Cash Handling Experience, Supervisory Skills, Supervisory Experience, Phone Etiquette, Client Liaison, Life Insurance, Medical Terminology, Medical Technology
Education
Limestone College 2010 — 2014
BS In Progress, Business Administration and Management, General
Greenville Technical College 2006 — 2008
Associate of Science (A.S.), Medical Laboratory Technology
Greenville Technical College 2001 — 2003
Associates degree, Associates of Science
Clemson University 1998 — 2001
South Carolina Department of Motor Vehicles February 2013 - Present
South Carolina Department of Motor Vehicles February 2013 - Present
Simply Christines February 2010 - February 2013
TeleTech July 2001 - November 2010
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Data Entry, Training, Time Management, Microsoft Office, Management, Outlook, Microsoft Excel, Recruiting, Telephone Skills, Leadership, Team Leadership, Clerical Skills, Interpersonal Skill, Money Management, Cash Handling Experience, Supervisory Skills, Supervisory Experience, Phone Etiquette, Client Liaison, Life Insurance, Medical Terminology, Medical Technology
Education
Limestone College 2010 — 2014
BS In Progress, Business Administration and Management, General
Greenville Technical College 2006 — 2008
Associate of Science (A.S.), Medical Laboratory Technology
Greenville Technical College 2001 — 2003
Associates degree, Associates of Science
Clemson University 1998 — 2001
Montika Simpson's TeleTech Experience 2012 - Present
Job Customer Service Manager at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech 2012 - Present
Best Buy August 2010 - August 2011
Walmart May 2009 - November 2009
Skills
Staff Supervision, Customer Service, Monetization, Sales, Administrative..., Microsoft Office, Teamwork, Forklift Operator, Pallet Jack, Linux System..., Multi-line Phone, Inbound Marketing, Leadership Development, Virtual Teams
Education
Clemson University - College of Business and Behavioral Science 2008 — 2012
Bachelor of Science (B.S.), Business Administration, Management and Operations
TeleTech 2012 - Present
Best Buy August 2010 - August 2011
Walmart May 2009 - November 2009
Skills
Staff Supervision, Customer Service, Monetization, Sales, Administrative..., Microsoft Office, Teamwork, Forklift Operator, Pallet Jack, Linux System..., Multi-line Phone, Inbound Marketing, Leadership Development, Virtual Teams
Education
Clemson University - College of Business and Behavioral Science 2008 — 2012
Bachelor of Science (B.S.), Business Administration, Management and Operations
Raul Zamora-Duprey's TeleTech Experience November 2009 - May 2010
Job Student at University of North Carolina at Greensboro
Industry Nonprofit Organization Management
Experience
UNC Greensboro September 2010 - December 2010
TeleTech November 2009 - May 2010
Skills
Data Analysis, Data Entry, Clinical Research, Psychology, Non-profits, Community Outreach
Education
University of North Carolina at Greensboro 2010 — 2013
Bachelor of Arts (B.A.), A major in Psychology and a minor Women's and Gender Studies
Central Carolina Community College 2006 — 2010
Associate of Arts (A.A.), Psychology
UNC Greensboro September 2010 - December 2010
TeleTech November 2009 - May 2010
Skills
Data Analysis, Data Entry, Clinical Research, Psychology, Non-profits, Community Outreach
Education
University of North Carolina at Greensboro 2010 — 2013
Bachelor of Arts (B.A.), A major in Psychology and a minor Women's and Gender Studies
Central Carolina Community College 2006 — 2010
Associate of Arts (A.A.), Psychology
Holly Romey's TeleTech Experience 2012 - 2012
Job Radiographer
Industry Medical Practice
Experience
TeleTech 2012 - 2012
St. John’s Lutheran Hospital January 2011 - May 2011
Olympic Memorial Hospital September 2009 - July 2010
Skills
Radiologic Technology, Computed Radiography, Digital Radiography, Meditech, Medical Terminology, Aseptic Technique, PACS, C-arm, Copy/Print/Fax, Microsoft Applications, Filing, Fluoroscopy, Radiography, ARRT, Medical Records, Surgery
Education
Carrington College-Spokane 2008 — 2011
Associate of Science (A.S.), Radiologic Technology/Science - Radiographer
TeleTech 2012 - 2012
St. John’s Lutheran Hospital January 2011 - May 2011
Olympic Memorial Hospital September 2009 - July 2010
Skills
Radiologic Technology, Computed Radiography, Digital Radiography, Meditech, Medical Terminology, Aseptic Technique, PACS, C-arm, Copy/Print/Fax, Microsoft Applications, Filing, Fluoroscopy, Radiography, ARRT, Medical Records, Surgery
Education
Carrington College-Spokane 2008 — 2011
Associate of Science (A.S.), Radiologic Technology/Science - Radiographer
Kathy VanderKolk's TeleTech Experience November 2014 - Present
Job Product Support Representative at TeleTech
Industry Computer Software
Experience
TeleTech November 2014 - Present
Liberty Tax Services January 2013 - April 2014
Adoption Option Inc August 2007 - September 2013
Northwood University August 1987 - July 2007
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Microsoft PowerPoint, Customer Service, Mathematics Education, Teaching, Research, English, Public Speaking
Education
Central Michigan University
Master of Arts (MA), Bachelor of Science (BS), Mathematics
TeleTech November 2014 - Present
Liberty Tax Services January 2013 - April 2014
Adoption Option Inc August 2007 - September 2013
Northwood University August 1987 - July 2007
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Microsoft PowerPoint, Customer Service, Mathematics Education, Teaching, Research, English, Public Speaking
Education
Central Michigan University
Master of Arts (MA), Bachelor of Science (BS), Mathematics
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc