TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
TeleTech List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TeleTech. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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TeleTech Employees
Employee
Years
Job
Industry
Yvette Fontenot Yvette Fontenot's TeleTech Experience September 2014 - Present
Job Business Owner/Driver's Education Instructor at ONE WAY Driving Academy, LLC
Industry Telecommunications
Experience
ONE WAY Driving Academy, LLC August 2015 - Present
TeleTech September 2014 - Present
TeleTech September 2014 - Present
First Source/Barclays Bank November 2010 - August 2012
Ed Bozarth Chevrolet July 1998 - July 2001
Skills
Customer Service..., New Business Development, Sales Operations, Account Management, Collection Development, Marketing Strategy, Sales Management, Computer Proficiency, Computer Operations, Call Centers, Customer Service, Management, Sales, Training, Microsoft Office, Strategic Planning, Microsoft Excel, PowerPoint, Microsoft Word, Team Building, Team Leadership, Leadership, Public Speaking, Project Management, Customer Satisfaction, Leadership Development, Negotiation, Customer Retention
Education
Time for Revival A Teaching Ministry 2013 — 2015
Dipolma of Theology
Louisiana State University-Eunice 1987 — 1993
Associates, Criminal Justice and Corrections
ONE WAY Driving Academy, LLC August 2015 - Present
TeleTech September 2014 - Present
TeleTech September 2014 - Present
First Source/Barclays Bank November 2010 - August 2012
Ed Bozarth Chevrolet July 1998 - July 2001
Skills
Customer Service..., New Business Development, Sales Operations, Account Management, Collection Development, Marketing Strategy, Sales Management, Computer Proficiency, Computer Operations, Call Centers, Customer Service, Management, Sales, Training, Microsoft Office, Strategic Planning, Microsoft Excel, PowerPoint, Microsoft Word, Team Building, Team Leadership, Leadership, Public Speaking, Project Management, Customer Satisfaction, Leadership Development, Negotiation, Customer Retention
Education
Time for Revival A Teaching Ministry 2013 — 2015
Dipolma of Theology
Louisiana State University-Eunice 1987 — 1993
Associates, Criminal Justice and Corrections
Karen Keegans Karen Keegans's TeleTech Experience 2000 - 2006
Job Chief Human Resources Officer at Praxair
Industry Chemicals
Experience
Praxair April 2014 - Present
Praxair November 2012 - March 2014
Monsanto June 2011 - November 2012
Monsanto October 2009 - June 2011
Monsanto April 2008 - October 2009
Monsanto February 2007 - April 2008
Palliser 2006 - 2007
TeleTech 2000 - 2006
TD Wealth Management 1997 - 2000
TD 1995 - 1997
Skills
Succession Planning, Labor Relations, Leadership, Talent Management, Strategic Planning, Deferred Compensation, Human Resources, Employee Relations, Employee Engagement, Manufacturing, Onboarding, Workforce Planning, Organizational Design, Recruiting, Change Management, Management, HR Policies, Performance Management, Employee Benefits, Personnel Management, Strategy, HRIS, Product Management, Leadership Development, Process Improvement, Organizational..., Talent Acquisition, Coaching
Education
King's University College
Praxair April 2014 - Present
Praxair November 2012 - March 2014
Monsanto June 2011 - November 2012
Monsanto October 2009 - June 2011
Monsanto April 2008 - October 2009
Monsanto February 2007 - April 2008
Palliser 2006 - 2007
TeleTech 2000 - 2006
TD Wealth Management 1997 - 2000
TD 1995 - 1997
Skills
Succession Planning, Labor Relations, Leadership, Talent Management, Strategic Planning, Deferred Compensation, Human Resources, Employee Relations, Employee Engagement, Manufacturing, Onboarding, Workforce Planning, Organizational Design, Recruiting, Change Management, Management, HR Policies, Performance Management, Employee Benefits, Personnel Management, Strategy, HRIS, Product Management, Leadership Development, Process Improvement, Organizational..., Talent Acquisition, Coaching
Education
King's University College
Ashley Kolb Ashley Kolb's TeleTech Experience September 2012 - December 2012
Job Financial Analyst at Oracle
Industry Marketing and Advertising
Experience
Oracle Data Cloud February 2014 - Present
Level 3 Communications December 2012 - February 2014
TeleTech September 2012 - December 2012
Zayo Group March 2012 - September 2012
Zayo Group August 2011 - March 2012
Zayo Group October 2010 - August 2011
Simple Solar, LLC 2009 - 2010
Formations, LLC January 2009 - July 2009
Skills
Business Development, Financial Modeling, Project Management, Financial Analysis, Microsoft Excel, Due Diligence, Forecasting, Microsoft Office, Analysis, Finance, Product Development, Marketing, Real Estate, Strategic Financial..., Business Process..., Business Analysis, Acquisition Integration, Human Resources, Telecommunications, Cross-functional Team..., Strategy, Mergers & Acquisitions, Business Planning, Leadership, Budgets, CRM, Salesforce.com, Corporate Finance, Pricing, Start-ups, Competitive Analysis, Process Improvement, Business Strategy, Strategic Planning, Valuation, Contract Negotiation, Product Management, Strategic Partnerships, Market Research, Corporate Development, Market Analysis, Financial Reporting
Education
University of Colorado at Boulder - Leeds School of Business 2005 — 2009
Bachelor of Science (BS), Finance, General
Macquarie University 2006 — 2006
Study Abroad, International Finance
Oracle Data Cloud February 2014 - Present
Level 3 Communications December 2012 - February 2014
TeleTech September 2012 - December 2012
Zayo Group March 2012 - September 2012
Zayo Group August 2011 - March 2012
Zayo Group October 2010 - August 2011
Simple Solar, LLC 2009 - 2010
Formations, LLC January 2009 - July 2009
Skills
Business Development, Financial Modeling, Project Management, Financial Analysis, Microsoft Excel, Due Diligence, Forecasting, Microsoft Office, Analysis, Finance, Product Development, Marketing, Real Estate, Strategic Financial..., Business Process..., Business Analysis, Acquisition Integration, Human Resources, Telecommunications, Cross-functional Team..., Strategy, Mergers & Acquisitions, Business Planning, Leadership, Budgets, CRM, Salesforce.com, Corporate Finance, Pricing, Start-ups, Competitive Analysis, Process Improvement, Business Strategy, Strategic Planning, Valuation, Contract Negotiation, Product Management, Strategic Partnerships, Market Research, Corporate Development, Market Analysis, Financial Reporting
Education
University of Colorado at Boulder - Leeds School of Business 2005 — 2009
Bachelor of Science (BS), Finance, General
Macquarie University 2006 — 2006
Study Abroad, International Finance
Danica Justice's TeleTech Experience August 1998 - February 2003
Job Substitute Instructional Aide & Special Events Coordinator for Plum Creek Community Church
Industry Education Management
Experience
American Academy Charter School January 2013 - Present
CEO of Justice Household October 2008 - Present
Aurora Loan Services - A Lehman Brothers Company July 2004 - September 2008
Richmond American Homes February 2003 - April 2004
TeleTech August 1998 - February 2003
Skills
Event Management, Organization, Project Planning, Special Events, Event Planning, Volunteer Management, Office Management
Education
Massasoit Community College 1987 — 1989
AA, Early Childhood Education
American Academy Charter School January 2013 - Present
CEO of Justice Household October 2008 - Present
Aurora Loan Services - A Lehman Brothers Company July 2004 - September 2008
Richmond American Homes February 2003 - April 2004
TeleTech August 1998 - February 2003
Skills
Event Management, Organization, Project Planning, Special Events, Event Planning, Volunteer Management, Office Management
Education
Massasoit Community College 1987 — 1989
AA, Early Childhood Education
Garrett Prendergast Garrett Prendergast's TeleTech Experience 2006 - 2006
Job Program Analyst at U.S. Department of Labor
Industry Program Development
Experience
U.S. Department of Labor October 2011 - Present
Development Solutions, NGO July 2010 - June 2011
Peace Corps 2011 - 2011
Peace Corps August 2009 - July 2010
Peace Corps August 2008 - April 2009
Breckenridge, Davis, Sproles & Chapman PLLC June 2007 - May 2008
TeleTech 2006 - 2006
Skills
Program Management, Training, Proposal Writing, Grant Writing, Management, Organizational..., Project Management, Workshop Facilitation, Economic Development, Grants, Marketing, Research, NGOs, Business Development, Entrepreneurship, Budgets, Fundraising, Teaching, Nonprofits, Data Analysis
Education
Aug.2003- West Virginia University 2003 — 2007
2007 Bachelor of Science, Business Administration; Accounting; business; language and political studies
West Virginia University 2003 — 2007
Bachelor of Arts in Business Administration, Accounting
Lingnan University 2006 — 2006
U.S. Department of Labor October 2011 - Present
Development Solutions, NGO July 2010 - June 2011
Peace Corps 2011 - 2011
Peace Corps August 2009 - July 2010
Peace Corps August 2008 - April 2009
Breckenridge, Davis, Sproles & Chapman PLLC June 2007 - May 2008
TeleTech 2006 - 2006
Skills
Program Management, Training, Proposal Writing, Grant Writing, Management, Organizational..., Project Management, Workshop Facilitation, Economic Development, Grants, Marketing, Research, NGOs, Business Development, Entrepreneurship, Budgets, Fundraising, Teaching, Nonprofits, Data Analysis
Education
Aug.2003- West Virginia University 2003 — 2007
2007 Bachelor of Science, Business Administration; Accounting; business; language and political studies
West Virginia University 2003 — 2007
Bachelor of Arts in Business Administration, Accounting
Lingnan University 2006 — 2006
Richard Robinette Richard Robinette's TeleTech Experience May 2013 - Present
Job at
Industry Telecommunications
Experience
TeleTech May 2013 - Present
Teletech September 2010 - May 2013
TeleTech August 2009 - September 2010
TeleTech December 2008 - August 2009
Skills
Coaching, Call Center, Customer Service, Management, Customer Satisfaction, Customer Experience, Training Delivery, Performance Management, Training, Employee Engagement, Team Management, Customer Retention, Call Centers, Employee Training, BPO, Leadership, Process Improvement, Team Leadership, Team Building, CRM, Troubleshooting, Vendor Management, Time Management, Program Management, Contact Centers, Technical Support, Outsourcing, Account Management, Leadership Development
Education
Lorain County Community College 2008 — 2009
General Studies
Lorain County Community College 2003 — 2006
General Studies
TeleTech May 2013 - Present
Teletech September 2010 - May 2013
TeleTech August 2009 - September 2010
TeleTech December 2008 - August 2009
Skills
Coaching, Call Center, Customer Service, Management, Customer Satisfaction, Customer Experience, Training Delivery, Performance Management, Training, Employee Engagement, Team Management, Customer Retention, Call Centers, Employee Training, BPO, Leadership, Process Improvement, Team Leadership, Team Building, CRM, Troubleshooting, Vendor Management, Time Management, Program Management, Contact Centers, Technical Support, Outsourcing, Account Management, Leadership Development
Education
Lorain County Community College 2008 — 2009
General Studies
Lorain County Community College 2003 — 2006
General Studies
Jordan Clark, GTP Jordan Clark, GTP's TeleTech Experience August 2004 - April 2007
Job Director of Corporate Travel at Aequitas Capital Management
Industry Accounting
Experience
Aequitas Capital Management June 2014 - Present
The Geneva Foundation June 2014 - December 2014
The Geneva Foundation December 2011 - June 2014
The Kitsap Sun February 2010 - December 2011
USS Michigan (B) FSG August 2009 - April 2010
Bank of New York Mellon October 2008 - June 2009
Starbucks Coffee Company April 2007 - August 2008
TeleTech August 2004 - April 2007
Skills
Travel Management, Event Management, Customer Service, Marketing, Facebook, Leadership, Customer Satisfaction, Management, Time Management, Account Management, Microsoft Office, Customer Retention, Human Resources, Fundraising, Microsoft Excel, Software Documentation, Analysis, Social Media, Business Travel, Marketing Strategy, Advertising, Sales, Nonprofits, Salesforce.com, Event Planning, Market Planning, Profit, SEM, OMB Circular A-133, OMB, DTS, Federal Grants..., Online Advertising, Data Analysis, Government, Social Networking, Concur, Global Travel Management
Education
Liberty University
Master of Business Administration (MBA), Public Administration
University of Washington 2007 — 2009
Bachelor of Arts, Business Administration, Marketing
Olympic College 2004 — 2007
AAS
Aequitas Capital Management June 2014 - Present
The Geneva Foundation June 2014 - December 2014
The Geneva Foundation December 2011 - June 2014
The Kitsap Sun February 2010 - December 2011
USS Michigan (B) FSG August 2009 - April 2010
Bank of New York Mellon October 2008 - June 2009
Starbucks Coffee Company April 2007 - August 2008
TeleTech August 2004 - April 2007
Skills
Travel Management, Event Management, Customer Service, Marketing, Facebook, Leadership, Customer Satisfaction, Management, Time Management, Account Management, Microsoft Office, Customer Retention, Human Resources, Fundraising, Microsoft Excel, Software Documentation, Analysis, Social Media, Business Travel, Marketing Strategy, Advertising, Sales, Nonprofits, Salesforce.com, Event Planning, Market Planning, Profit, SEM, OMB Circular A-133, OMB, DTS, Federal Grants..., Online Advertising, Data Analysis, Government, Social Networking, Concur, Global Travel Management
Education
Liberty University
Master of Business Administration (MBA), Public Administration
University of Washington 2007 — 2009
Bachelor of Arts, Business Administration, Marketing
Olympic College 2004 — 2007
AAS
Ryan Coburn's TeleTech Experience July 2005 - July 2006
Job
Industry Professional Training & Coaching
Experience
Office Evolution July 2013 - Present
LifeVantage Corporation December 2014 - Present
Dish Network June 2013 - October 2014
Jeppesen July 2006 - June 2013
TeleTech July 2005 - July 2006
TeleTech March 2004 - July 2005
Timepiece Capital October 2002 - February 2004
Hitachi Consulting August 1997 - September 2001
Skills
Excel, Powerpoint, TM1, Futuristic, Ideation, MBTI, Restorative, Business Strategy, Crucial Conversations, Microsoft Excel, PowerPoint, Future Trends, Self-confidence, Project Management, Strategy, CRM, Mergers, Strategic Finance, Organizational..., Management Consulting, Idea Generation, Mergers & Acquisitions, Process Improvement, Budgets, Leadership, Management, Analysis, Cross-functional Team..., Marketing, Strategic Planning, Consulting, Business Process..., Team Leadership, Finance, Marketing Strategy, Training
Education
University of Denver 2002 — 2003
IMBA/MSF
Landmark Education
Landmark Forum and Advanced Course Graduate; Enrolled in SELP
University of Arizona
BA
Office Evolution July 2013 - Present
LifeVantage Corporation December 2014 - Present
Dish Network June 2013 - October 2014
Jeppesen July 2006 - June 2013
TeleTech July 2005 - July 2006
TeleTech March 2004 - July 2005
Timepiece Capital October 2002 - February 2004
Hitachi Consulting August 1997 - September 2001
Skills
Excel, Powerpoint, TM1, Futuristic, Ideation, MBTI, Restorative, Business Strategy, Crucial Conversations, Microsoft Excel, PowerPoint, Future Trends, Self-confidence, Project Management, Strategy, CRM, Mergers, Strategic Finance, Organizational..., Management Consulting, Idea Generation, Mergers & Acquisitions, Process Improvement, Budgets, Leadership, Management, Analysis, Cross-functional Team..., Marketing, Strategic Planning, Consulting, Business Process..., Team Leadership, Finance, Marketing Strategy, Training
Education
University of Denver 2002 — 2003
IMBA/MSF
Landmark Education
Landmark Forum and Advanced Course Graduate; Enrolled in SELP
University of Arizona
BA
Tara Blakely, MBA Tara Blakely, MBA's TeleTech Experience March 2010 - December 2010
Job Insurance Counselor, DaVita Healthcare Partners
Industry Health, Wellness and Fitness
Experience
DaVita January 2012 - Present
Norwalk Board of Education August 2011 - Present
Western & Southern Financial Group December 2010 - December 2011
TeleTech March 2010 - December 2010
District Petroleum December 2008 - April 2010
E Bo Young Talking Club August 2007 - August 2008
Midwest Airlines December 2003 - March 2006
Skills
Project Management, Program Management, Subject Matter Experts
Education
University of Phoenix 2006 — 2008
MS in Psychology, Psychology
Kent State University 2001 — 2006
BA in Criminal Justice Studies, Criminology
Kent State University 2001 — 2006
Bachelor of Arts (BA), Criminology, B
Norwalk Catholic Schools St. Paul High 1997 — 2001
Diploma, College Preparation
DaVita January 2012 - Present
Norwalk Board of Education August 2011 - Present
Western & Southern Financial Group December 2010 - December 2011
TeleTech March 2010 - December 2010
District Petroleum December 2008 - April 2010
E Bo Young Talking Club August 2007 - August 2008
Midwest Airlines December 2003 - March 2006
Skills
Project Management, Program Management, Subject Matter Experts
Education
University of Phoenix 2006 — 2008
MS in Psychology, Psychology
Kent State University 2001 — 2006
BA in Criminal Justice Studies, Criminology
Kent State University 2001 — 2006
Bachelor of Arts (BA), Criminology, B
Norwalk Catholic Schools St. Paul High 1997 — 2001
Diploma, College Preparation
Dorian Jones Dorian Jones's TeleTech Experience 2002 - 2003
Job Licensed Customer Service Representative at RealPage, Inc.
Industry Insurance
Experience
RealPage, Inc. 2013 - Present
OnGuard Insurance 2011 - 2012
Automobile Club of Southern California 2006 - 2011
AT&T 2003 - 2005
TeleTech 2002 - 2003
Skills
Insurance, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Property & Casualty...
Education
Mike Russ Financial Training Centers, Anaheim, CA 2012 — 2012
Long Beach City College
Still Attending, Business, Management, Marketing, and Related Support Services
RealPage, Inc. 2013 - Present
OnGuard Insurance 2011 - 2012
Automobile Club of Southern California 2006 - 2011
AT&T 2003 - 2005
TeleTech 2002 - 2003
Skills
Insurance, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Property & Casualty...
Education
Mike Russ Financial Training Centers, Anaheim, CA 2012 — 2012
Long Beach City College
Still Attending, Business, Management, Marketing, and Related Support Services
Nicole Harbert Nicole Harbert's TeleTech Experience June 2009 - August 2009
Job Entry level Office assistant with customer service experience
Industry Consumer Services
Experience
Mary Kay Idependent Consultant September 2011 - Present
Self Employed child care provider 2002 - Present
ABC and me child care June 2012 - September 2012
Mike Federico LLC February 2011 - February 2012
TeleTech June 2009 - August 2009
Snyder Blake temps December 2008 - June 2009
Horizon activities center September 2007 - October 2008
Skills
Microsoft Office, Filing, Social Media, Event Planning, Customer Satisfaction, Customer Service, Customer Retention, Early Childhood..., Childcare, First Aid
Education
Lorain County Community College 2007 — 2008
Psychology
Elyria high school 2002 — 2006
Diploma
Mary Kay Idependent Consultant September 2011 - Present
Self Employed child care provider 2002 - Present
ABC and me child care June 2012 - September 2012
Mike Federico LLC February 2011 - February 2012
TeleTech June 2009 - August 2009
Snyder Blake temps December 2008 - June 2009
Horizon activities center September 2007 - October 2008
Skills
Microsoft Office, Filing, Social Media, Event Planning, Customer Satisfaction, Customer Service, Customer Retention, Early Childhood..., Childcare, First Aid
Education
Lorain County Community College 2007 — 2008
Psychology
Elyria high school 2002 — 2006
Diploma
Geof Birchall's TeleTech Experience June 2000 - July 2003
Job CSO & VP, Security Engineering at Web.com
Industry Information Technology and Services
Experience
Web.com October 2012 - Present
Web.com March 2012 - December 2012
Web.com January 2010 - March 2012
Web.com September 2008 - March 2010
Web.com November 2005 - September 2008
City of Barrie July 2003 - November 2005
TeleTech June 2000 - July 2003
New Zealand Government WINZ January 1999 - June 2000
Skills
E-commerce, Software Development, Web Development, Management, Leadership, Social Media, Agile Methodologies, Web Applications, Web Analytics, Agile Project Management, Cloud Computing, .NET, Web Services, SaaS, Business Intelligence, AJAX, HTML 5, Online Marketing, CSS, JavaScript, Website Development, Email Marketing, Product Management, User Experience, Integration, SEO, SEM, Scrum, ASP.NET, Agile, Start-ups, Programming, Application Development, Customer Service, Microsoft SQL Server, PHP, Risk, Databases, Network Security, Information Security, SDLC
Education
Massey University 1981 — 1984
B.App.Sc, Management, computing, pest/pathogen biodynamics
Microsoft 1999 — 2000
MCSE+I, Deprecated
Web.com October 2012 - Present
Web.com March 2012 - December 2012
Web.com January 2010 - March 2012
Web.com September 2008 - March 2010
Web.com November 2005 - September 2008
City of Barrie July 2003 - November 2005
TeleTech June 2000 - July 2003
New Zealand Government WINZ January 1999 - June 2000
Skills
E-commerce, Software Development, Web Development, Management, Leadership, Social Media, Agile Methodologies, Web Applications, Web Analytics, Agile Project Management, Cloud Computing, .NET, Web Services, SaaS, Business Intelligence, AJAX, HTML 5, Online Marketing, CSS, JavaScript, Website Development, Email Marketing, Product Management, User Experience, Integration, SEO, SEM, Scrum, ASP.NET, Agile, Start-ups, Programming, Application Development, Customer Service, Microsoft SQL Server, PHP, Risk, Databases, Network Security, Information Security, SDLC
Education
Massey University 1981 — 1984
B.App.Sc, Management, computing, pest/pathogen biodynamics
Microsoft 1999 — 2000
MCSE+I, Deprecated
Debbie Fralix, SPHR Debbie Fralix, SPHR's TeleTech Experience November 1995 - May 1996
Job Human Resources Generalist at United Stationers
Industry Wholesale
Experience
United Stationers May 2008 - December 2011
Oce Business Services April 2007 - April 2008
City of Ponca City, OK October 1998 - May 2001
TeleTech November 1995 - May 1996
ConocoPhillips August 1988 - May 1995
Skills
Onboarding, Performance Management, Benefits Administration, HRIS, Talent Management, Employee Relations, Acquisition Integration, Workforce Planning, Deferred Compensation, Human Resources, Succession Planning, Employee Engagement, New Hire Orientations, Team Building, Applicant Tracking..., Union Avoidance, Labor Relations, Employee Benefits, FMLA, Taleo, Talent Acquisition, Hiring, HR Policies, Strategic Planning, Personnel Management, Conflict Resolution
Education
McNeese State University
Bachelor of Science (BS), Business, Office Administration
Wilmington College
Masters, Human Resources Management, Human Resources Management/Personnel Administration, General
United Stationers May 2008 - December 2011
Oce Business Services April 2007 - April 2008
City of Ponca City, OK October 1998 - May 2001
TeleTech November 1995 - May 1996
ConocoPhillips August 1988 - May 1995
Skills
Onboarding, Performance Management, Benefits Administration, HRIS, Talent Management, Employee Relations, Acquisition Integration, Workforce Planning, Deferred Compensation, Human Resources, Succession Planning, Employee Engagement, New Hire Orientations, Team Building, Applicant Tracking..., Union Avoidance, Labor Relations, Employee Benefits, FMLA, Taleo, Talent Acquisition, Hiring, HR Policies, Strategic Planning, Personnel Management, Conflict Resolution
Education
McNeese State University
Bachelor of Science (BS), Business, Office Administration
Wilmington College
Masters, Human Resources Management, Human Resources Management/Personnel Administration, General
Jordan Kobetitsch Jordan Kobetitsch's TeleTech Experience August 2010 - January 2012
Job Advanced Technical Support at Dish Network
Industry Telecommunications
Experience
Dish Network April 2014 - Present
Dish Network November 2013 - Present
Dish Network April 2013 - Present
TeleTech August 2010 - January 2012
Skills
Internet, Communication, Microsoft Office, Microsoft Excel, Microsoft Word, Avaya, Oracle Applications, Technical Support, Mobile Devices, Mobile Technology, Mobile Payments, Mobile Communications, Satellite, Satellite TV, Social Networking, Networking, Data Entry, Administrative..., Front Office, Clerical Skills, Training, Employee Training, Customer Service, Customer Satisfaction, Customer Oriented, Customer Support, Building Relationships, Critical Thinking, Strategic Thinking, Problem Solving, Creative Problem Solving
Education
Lorain County Community College 2010 — 2021
Universal Associates of Arts, Psychology and Philosophy
Dish Network April 2014 - Present
Dish Network November 2013 - Present
Dish Network April 2013 - Present
TeleTech August 2010 - January 2012
Skills
Internet, Communication, Microsoft Office, Microsoft Excel, Microsoft Word, Avaya, Oracle Applications, Technical Support, Mobile Devices, Mobile Technology, Mobile Payments, Mobile Communications, Satellite, Satellite TV, Social Networking, Networking, Data Entry, Administrative..., Front Office, Clerical Skills, Training, Employee Training, Customer Service, Customer Satisfaction, Customer Oriented, Customer Support, Building Relationships, Critical Thinking, Strategic Thinking, Problem Solving, Creative Problem Solving
Education
Lorain County Community College 2010 — 2021
Universal Associates of Arts, Psychology and Philosophy
Jeff Pfeifer Jeff Pfeifer's TeleTech Experience March 2013 - May 2013
Job Specialist, Digital Investment at Initiative
Industry Marketing and Advertising
Experience
Initiative March 2015 - Present
Mindshare May 2014 - March 2015
Mindshare July 2013 - May 2014
University of Denver's Daniels College of Business August 2012 - June 2013
TeleTech March 2013 - May 2013
Kroenke Sports Enterprises January 2013 - May 2013
Nanashapes LLC January 2013 - March 2013
Goodwill Industries San Antonio September 2011 - December 2011
KSL Media June 2010 - July 2010
Skills
Teamwork, Team Leadership, Marketing, Media Planning, Time Management, Leadership, Digital Media, Sports Marketing, Organization, Brand Management, Facebook, Management Consulting, Conflict Resolution, Nonprofits, Strategy, Press Releases, comScore, Experience with..., Experience with..., Social Media, Digital Marketing, Scarborough Market..., DART for Advertisers, Prisma, Nielsen AdRelevance, MRI Software
Education
University of Denver - Daniels College of Business 2012 — 2013
Master of Business Administration (MBA), Marketing
Trinity University 2008 — 2012
Bachelor of Science, Business Administration: Marketing and Management, Minor in Sport Management, Graduated
Macquarie University 2011 — 2011
Marketing and Management
Oak Park High School 2004 — 2008
High School Diploma
Initiative March 2015 - Present
Mindshare May 2014 - March 2015
Mindshare July 2013 - May 2014
University of Denver's Daniels College of Business August 2012 - June 2013
TeleTech March 2013 - May 2013
Kroenke Sports Enterprises January 2013 - May 2013
Nanashapes LLC January 2013 - March 2013
Goodwill Industries San Antonio September 2011 - December 2011
KSL Media June 2010 - July 2010
Skills
Teamwork, Team Leadership, Marketing, Media Planning, Time Management, Leadership, Digital Media, Sports Marketing, Organization, Brand Management, Facebook, Management Consulting, Conflict Resolution, Nonprofits, Strategy, Press Releases, comScore, Experience with..., Experience with..., Social Media, Digital Marketing, Scarborough Market..., DART for Advertisers, Prisma, Nielsen AdRelevance, MRI Software
Education
University of Denver - Daniels College of Business 2012 — 2013
Master of Business Administration (MBA), Marketing
Trinity University 2008 — 2012
Bachelor of Science, Business Administration: Marketing and Management, Minor in Sport Management, Graduated
Macquarie University 2011 — 2011
Marketing and Management
Oak Park High School 2004 — 2008
High School Diploma
Babs Sullivan Babs Sullivan's TeleTech Experience 2000 - 2003
Job Senior Manager, SPM Training at Corporate TMobile
Industry Telecommunications
Experience
Corporate T-Mobile July 2015 - Present
Corporate T-Mobile July 2012 - Present
T-Mobile USA July 2008 - July 2012
T-Mobile February 2007 - July 2008
T-Mobile November 2006 - January 2007
TeleTech 2000 - 2003
Skills
Call Center, Customer Experience, Vendor Management, Performance Management, Process Improvement, Training Delivery, Coaching, Customer Satisfaction, BPO, Telecommunications, Customer Service, Customer Retention, Training, Outsourcing, Leadership Development, Team Leadership, Cross-functional Team..., Change Management, Employee Relations, Leadership, Management, Call Centers, Recruiting
Education
Lee University 1981 — 1985
BS, Sociology
Corporate T-Mobile July 2015 - Present
Corporate T-Mobile July 2012 - Present
T-Mobile USA July 2008 - July 2012
T-Mobile February 2007 - July 2008
T-Mobile November 2006 - January 2007
TeleTech 2000 - 2003
Skills
Call Center, Customer Experience, Vendor Management, Performance Management, Process Improvement, Training Delivery, Coaching, Customer Satisfaction, BPO, Telecommunications, Customer Service, Customer Retention, Training, Outsourcing, Leadership Development, Team Leadership, Cross-functional Team..., Change Management, Employee Relations, Leadership, Management, Call Centers, Recruiting
Education
Lee University 1981 — 1985
BS, Sociology
Franca St. Cyr Gravel Franca St. Cyr Gravel's TeleTech Experience April 2003 - November 2004
Job Deal Processor/Purchaser & Sales Representative at Norman Hill Realty Inc
Industry Real Estate
Experience
Younique by Franca July 2015 - Present
Norman Hill Realty Inc February 2007 - Present
Norman Hill Realty Inc October 2012 - October 2014
Norman Hill Realty Inc April 2005 - February 2007
TeleTech April 2003 - November 2004
Skills
BPO, Budgets, Call Center, Customer Retention, Customer Satisfaction, Customer Service, Data Entry, Management, Marketing, Microsoft Excel, Microsoft Office, Negotiation, Outlook, Real Estate Transactions, Retail, Sales, Team Building, Account Management, Investment Properties, Marketing Strategy, New Business Development, Team Leadership
Education
Lakehead University 1993 — 1998
Younique by Franca July 2015 - Present
Norman Hill Realty Inc February 2007 - Present
Norman Hill Realty Inc October 2012 - October 2014
Norman Hill Realty Inc April 2005 - February 2007
TeleTech April 2003 - November 2004
Skills
BPO, Budgets, Call Center, Customer Retention, Customer Satisfaction, Customer Service, Data Entry, Management, Marketing, Microsoft Excel, Microsoft Office, Negotiation, Outlook, Real Estate Transactions, Retail, Sales, Team Building, Account Management, Investment Properties, Marketing Strategy, New Business Development, Team Leadership
Education
Lakehead University 1993 — 1998
Ashley Frazier Ashley Frazier's TeleTech Experience October 2013 - Present
Job Realtor/Associate at Fern Real Estate
Industry Real Estate
Experience
TeleTech October 2013 - Present
Fern Real Estate May 2013 - Present
Winning Strategies PR May 2012 - September 2012
Alliance Data May 2008 - May 2011
lake jackson seafood 2011 - 2011
Harini P Kanani, MD September 2010 - September 2010
Champion National Security May 2007 - April 2008
Walmart 2005 - 2007
Skills
Sellers, First Time Home Buyers, Buyer Representation, Short Sales, Relocation, Listings, Single Family Homes, New Home Sales, Foreclosures, Condos, Real Estate, REO, Vital Signs, Cpr Certified, Hematology, Venipuncture, Urinalysis, Specimen Collection, Autoclave, ICD-9, Medical Records, Bank Reconciliation, HIPAA, Payroll, Microsoft Excel, Microsoft Word, Collections, Data Entry, Customer Service, Loss Mitigation, Filing, Real Estate License, Invoicing, 10 Key, Multi-line Phone, Loan Modifications, Fax, Loan Servicing, Copying, FHA, Office Equipment, Phone Etiquette, File Management
Education
Lamar University 2013 — 2013
Real Estate Agent, Real Estate
Remington College-Dallas Campus 2010 — 2010
Medical/Clinical Assistant
TeleTech October 2013 - Present
Fern Real Estate May 2013 - Present
Winning Strategies PR May 2012 - September 2012
Alliance Data May 2008 - May 2011
lake jackson seafood 2011 - 2011
Harini P Kanani, MD September 2010 - September 2010
Champion National Security May 2007 - April 2008
Walmart 2005 - 2007
Skills
Sellers, First Time Home Buyers, Buyer Representation, Short Sales, Relocation, Listings, Single Family Homes, New Home Sales, Foreclosures, Condos, Real Estate, REO, Vital Signs, Cpr Certified, Hematology, Venipuncture, Urinalysis, Specimen Collection, Autoclave, ICD-9, Medical Records, Bank Reconciliation, HIPAA, Payroll, Microsoft Excel, Microsoft Word, Collections, Data Entry, Customer Service, Loss Mitigation, Filing, Real Estate License, Invoicing, 10 Key, Multi-line Phone, Loan Modifications, Fax, Loan Servicing, Copying, FHA, Office Equipment, Phone Etiquette, File Management
Education
Lamar University 2013 — 2013
Real Estate Agent, Real Estate
Remington College-Dallas Campus 2010 — 2010
Medical/Clinical Assistant
Drake Allynd Dudnikoff's TeleTech Experience November 2012 - September 2013
Job Data Recovery Specialist at Donor Drives LLC
Industry Information Technology and Services
Experience
Donor Drives LLC January 2015 - Present
Arch Linux on PowerPC October 2013 - Present
Americon Incorporated July 2014 - November 2014
VXI Global Solutions, LLC December 2013 - May 2014
WOBC-FM August 2012 - November 2013
WLCC The Duck July 2012 - November 2013
TeleTech November 2012 - September 2013
GE Capital December 2011 - September 2012
Hephaestus Security Consulting Group, Inc November 2008 - January 2012
Right On Records February 2009 - January 2010
Skills
Computer Security, Customer Service, Computer Repair, Computer Hardware, Marketing, Computer Maintenance, Game Theory, Algorithm Analysis, Foreign Languages, Web Design, Graphic Design, Web Broadcasting, Music Journalism, Studio Recording, Live Recording, Sound Mixing, Digital Photography, Computer Forensics, Philosophy of Religion, Radio Broadcasting, Graphics Editing, Music Consulting, CD Mastering, Photography, Music, Mac OS, Security, OS X, Journalism, WordPress, Ubuntu, Website Development, Joomla, CMS, Promotions, Bash, Zsh, Haskell, Python, Social Networking, Microsoft Office, Social Media, Social Media Marketing, Microsoft Word, Photoshop, Leadership, Editing, Facebook, Public Speaking, Project Management
Education
Lorain County Community College 2012 — 2015
Associate of Science (A.S.), Electrical and Electronics Engineering
University of Toledo 2012 — 2015
Bachelor's degree, Computer Science
Ohio Center for Broadcasting-Valley View 2013 — 2014
Certificate, Radio and Television
Stark State College of Technology 2009 — 2009
Associate of Science (A.S.), Mathematics
Donor Drives LLC January 2015 - Present
Arch Linux on PowerPC October 2013 - Present
Americon Incorporated July 2014 - November 2014
VXI Global Solutions, LLC December 2013 - May 2014
WOBC-FM August 2012 - November 2013
WLCC The Duck July 2012 - November 2013
TeleTech November 2012 - September 2013
GE Capital December 2011 - September 2012
Hephaestus Security Consulting Group, Inc November 2008 - January 2012
Right On Records February 2009 - January 2010
Skills
Computer Security, Customer Service, Computer Repair, Computer Hardware, Marketing, Computer Maintenance, Game Theory, Algorithm Analysis, Foreign Languages, Web Design, Graphic Design, Web Broadcasting, Music Journalism, Studio Recording, Live Recording, Sound Mixing, Digital Photography, Computer Forensics, Philosophy of Religion, Radio Broadcasting, Graphics Editing, Music Consulting, CD Mastering, Photography, Music, Mac OS, Security, OS X, Journalism, WordPress, Ubuntu, Website Development, Joomla, CMS, Promotions, Bash, Zsh, Haskell, Python, Social Networking, Microsoft Office, Social Media, Social Media Marketing, Microsoft Word, Photoshop, Leadership, Editing, Facebook, Public Speaking, Project Management
Education
Lorain County Community College 2012 — 2015
Associate of Science (A.S.), Electrical and Electronics Engineering
University of Toledo 2012 — 2015
Bachelor's degree, Computer Science
Ohio Center for Broadcasting-Valley View 2013 — 2014
Certificate, Radio and Television
Stark State College of Technology 2009 — 2009
Associate of Science (A.S.), Mathematics
Jennifer Berezne Jennifer Berezne's TeleTech Experience August 2010 - August 2011
Job Logistics Project Manager at Gossi Inc "Ropeking USA"
Industry Logistics and Supply Chain
Experience
Land O Lakes Dairy Foods July 2015 - Present
Gossi Inc "Ropeking USA" July 2012 - July 2015
Boehringer Ingelheim August 2011 - August 2012
Commercial Turf Products 2012 - 2012
TeleTech August 2010 - August 2011
Kent State University June 2007 - May 2011
Kent State University 2010 - 2010
Skills
Employee Relations, Payroll, Logistics, Program Management, Human Resources, Conflict Resolution, Microsoft Excel, Account Reconciliation, New Hire Orientations, Invoicing, Microsoft Office, Customer Service, Shipping, PowerPoint, Conflict Management, Outlook, Microsoft Word, Employee Benefits
Education
Kent State University 2006 — 2011
Bachelor of Science (BS), Peace Studies and Conflict Resolution
Land O Lakes Dairy Foods July 2015 - Present
Gossi Inc "Ropeking USA" July 2012 - July 2015
Boehringer Ingelheim August 2011 - August 2012
Commercial Turf Products 2012 - 2012
TeleTech August 2010 - August 2011
Kent State University June 2007 - May 2011
Kent State University 2010 - 2010
Skills
Employee Relations, Payroll, Logistics, Program Management, Human Resources, Conflict Resolution, Microsoft Excel, Account Reconciliation, New Hire Orientations, Invoicing, Microsoft Office, Customer Service, Shipping, PowerPoint, Conflict Management, Outlook, Microsoft Word, Employee Benefits
Education
Kent State University 2006 — 2011
Bachelor of Science (BS), Peace Studies and Conflict Resolution
Rachael Easton Kane, CPA's TeleTech Experience May 2010 - April 2011
Job Manager of Financial Reporting at AvalonBay Communities
Industry Accounting
Experience
AvalonBay Communities August 2013 - Present
DCP Midstream April 2011 - July 2013
TeleTech May 2010 - April 2011
Ernst & Young September 2007 - April 2010
Skills
CPA, SEC filings, Financial Reporting, US GAAP, Accounting, XBRL, GAAP, Sarbanes-Oxley Act, Auditing, SEC Filings, Financial Accounting
Education
Lehigh University - College of Business and Economics 2003 — 2007
BS, Accounting
AvalonBay Communities August 2013 - Present
DCP Midstream April 2011 - July 2013
TeleTech May 2010 - April 2011
Ernst & Young September 2007 - April 2010
Skills
CPA, SEC filings, Financial Reporting, US GAAP, Accounting, XBRL, GAAP, Sarbanes-Oxley Act, Auditing, SEC Filings, Financial Accounting
Education
Lehigh University - College of Business and Economics 2003 — 2007
BS, Accounting
Christine Devaud Christine Devaud's TeleTech Experience May 2005 - March 2012
Job
Industry E-Learning
Experience
Tipping Point Solutions Inc. June 2013 - Present
Pinsight September 2012 - Present
University of Colorado at Denver June 2003 - Present
Covidien November 2012 - June 2013
Teletech May 2005 - March 2012
eTrinsic July 2003 - May 2005
The Economics Institute, Boulder, Colorado February 1994 - July 2001
Samsung April 1996 - June 1997
Skills
Classroom Instruction, Performance Management, Employee Relations, Online Training, Instructional Design, Coaching, Communication, Human Resources, Leadership, Program Management, Call Centers, Leadership Development, Management, Classroom, Fundraising, Vendor Management, E-Learning, Instructor-led Training, Project Management, Learning Management, Outsourcing, Higher Education, Training, Process Improvement, Training Delivery, Time Management, Strategy, Integration, Employee Training, Change Management, Curriculum Design, Captivate, Team Building, Blended Learning, Personnel Management, Team Leadership, Organizational..., Needs Analysis, Budgets, Organizational..., Public Speaking
Education
University of Colorado Denver 1998 — 2001
MS, Management
University of Liverpool 1992 — 1992
Post Graduate Certificate, Education
Liverpool John Moores University 1986 — 1992
BA (Hons), Business Studies
Tipping Point Solutions Inc. June 2013 - Present
Pinsight September 2012 - Present
University of Colorado at Denver June 2003 - Present
Covidien November 2012 - June 2013
Teletech May 2005 - March 2012
eTrinsic July 2003 - May 2005
The Economics Institute, Boulder, Colorado February 1994 - July 2001
Samsung April 1996 - June 1997
Skills
Classroom Instruction, Performance Management, Employee Relations, Online Training, Instructional Design, Coaching, Communication, Human Resources, Leadership, Program Management, Call Centers, Leadership Development, Management, Classroom, Fundraising, Vendor Management, E-Learning, Instructor-led Training, Project Management, Learning Management, Outsourcing, Higher Education, Training, Process Improvement, Training Delivery, Time Management, Strategy, Integration, Employee Training, Change Management, Curriculum Design, Captivate, Team Building, Blended Learning, Personnel Management, Team Leadership, Organizational..., Needs Analysis, Budgets, Organizational..., Public Speaking
Education
University of Colorado Denver 1998 — 2001
MS, Management
University of Liverpool 1992 — 1992
Post Graduate Certificate, Education
Liverpool John Moores University 1986 — 1992
BA (Hons), Business Studies
Arlene Appleman's TeleTech Experience 2002 - 2005
Job Consulting
Industry Staffing and Recruiting
Experience
Ultimate Software February 2014 - June 2014
MasTech- Recruited to Triworth August 2010 - March 2012
Windlab June 2009 - August 2010
UDR March 2008 - December 2008
The Novo Group-out of business in Denver 2007 - 2008
TrueLogic Financial 2005 - 2007
First Data Merchant Services 2004 - 2007
First Data Merchant Services 2004 - 2007
TeleTech 2002 - 2005
INVESCO Funds 1992 - 1998
Skills
Personnel Management, Onboarding, Recruiting, Talent Management, Technical Recruiting, Human Resources, Executive Search, Performance Management, Organizational..., Succession Planning, Employee Engagement, Employee Benefits, Leadership Development, Vendor Management, Coaching, Deferred Compensation, Outsourcing, Strategic Planning, Management, Leadership, Strategy, Process Improvement, Sourcing, Account Management, Team Management, Change Management, Employer Branding, Mergers & Acquisitions, Temporary Staffing, Organizational Design, Budgets, Benefits Negotiation, HR Policies, Internet Recruiting, Temporary Placement, HR Consulting, Taleo, Interviews
Education
Lasell College
Business
Ultimate Software February 2014 - June 2014
MasTech- Recruited to Triworth August 2010 - March 2012
Windlab June 2009 - August 2010
UDR March 2008 - December 2008
The Novo Group-out of business in Denver 2007 - 2008
TrueLogic Financial 2005 - 2007
First Data Merchant Services 2004 - 2007
First Data Merchant Services 2004 - 2007
TeleTech 2002 - 2005
INVESCO Funds 1992 - 1998
Skills
Personnel Management, Onboarding, Recruiting, Talent Management, Technical Recruiting, Human Resources, Executive Search, Performance Management, Organizational..., Succession Planning, Employee Engagement, Employee Benefits, Leadership Development, Vendor Management, Coaching, Deferred Compensation, Outsourcing, Strategic Planning, Management, Leadership, Strategy, Process Improvement, Sourcing, Account Management, Team Management, Change Management, Employer Branding, Mergers & Acquisitions, Temporary Staffing, Organizational Design, Budgets, Benefits Negotiation, HR Policies, Internet Recruiting, Temporary Placement, HR Consulting, Taleo, Interviews
Education
Lasell College
Business
Laura Maynor Laura Maynor's TeleTech Experience 2012 - 2012
Job ITS Enterprise Communications Specialist at Catholic Health Initiatives
Industry Public Relations and Communications
Experience
Catholic Health Initiatives April 2013 - Present
TeleTech 2012 - 2012
Qwest Communications/CenturyLink 2006 - 2011
Qwest Communications 2003 - 2006
Touch America 2000 - 2003
U S WEST 1998 - 2000
University of Colorado Foundation 1995 - 1998
Planned Parenthood of the Rocky Mountains 1989 - 1995
Skills
Strategic Internal..., Executive Communications, Executive/Program..., Communications Program..., Issues Management and..., Corporate..., Crisis Communications, Interviewing, Writing..., Intranet Internal News..., Electronic Newsletters, Managing Creative Teams, Communication, Internal Communications, Newsletters, Communication Training, Corporate Communications, Management, Marketing Communications, Editing, Public Speaking, Integrated Marketing, Public Relations, Social Media, Strategy, Leadership, Marketing, Proposal Writing, Program Management, Cross-functional Team..., Strategic Communications, Media Relations, Project Planning, Fundraising, Press Releases, Start-ups
Education
Kent State University
BA, Journalism/Public Relations
Catholic Health Initiatives April 2013 - Present
TeleTech 2012 - 2012
Qwest Communications/CenturyLink 2006 - 2011
Qwest Communications 2003 - 2006
Touch America 2000 - 2003
U S WEST 1998 - 2000
University of Colorado Foundation 1995 - 1998
Planned Parenthood of the Rocky Mountains 1989 - 1995
Skills
Strategic Internal..., Executive Communications, Executive/Program..., Communications Program..., Issues Management and..., Corporate..., Crisis Communications, Interviewing, Writing..., Intranet Internal News..., Electronic Newsletters, Managing Creative Teams, Communication, Internal Communications, Newsletters, Communication Training, Corporate Communications, Management, Marketing Communications, Editing, Public Speaking, Integrated Marketing, Public Relations, Social Media, Strategy, Leadership, Marketing, Proposal Writing, Program Management, Cross-functional Team..., Strategic Communications, Media Relations, Project Planning, Fundraising, Press Releases, Start-ups
Education
Kent State University
BA, Journalism/Public Relations
Brian Bailey's TeleTech Experience 2000 - 2005
Job Senior Director, Member Services
Industry Research
Experience
Info-Tech Research Group August 2014 - Present
Info-Tech Research Group January 2012 - August 2014
Info-Tech Research Group June 2008 - January 2012
Info-Tech Research Group February 2006 - June 2008
TeleTech 2000 - 2005
Skills
Salesforce.com, Cloud Computing, Data Analysis, Team Leadership, CRM, Team Management, People Development, Communication Skills, Sales Process, Account Management, Leadership, Business Process..., Business Development, Cross-functional Team..., Management, Program Management, Enterprise Software, Project Management, Business Analysis, Process Improvement, IT Strategy, Sales, Training, Business Process, Root Cause Analysis, Certified Pool Operator
Education
The University of Western Ontario 2006 — 2010
Electrical and Electronics Engineering
University of Waterloo 2003 — 2005
Electrical and Electronics Engineering
Lakehead University 1999 — 2002
Bachelor of Arts (BA), Business Administration and Management, General
Lambton College of Applied Technology 1996 — 1998
Diploma, Electrical, Electronic and Communications Engineering Technology/Technician
Info-Tech Research Group August 2014 - Present
Info-Tech Research Group January 2012 - August 2014
Info-Tech Research Group June 2008 - January 2012
Info-Tech Research Group February 2006 - June 2008
TeleTech 2000 - 2005
Skills
Salesforce.com, Cloud Computing, Data Analysis, Team Leadership, CRM, Team Management, People Development, Communication Skills, Sales Process, Account Management, Leadership, Business Process..., Business Development, Cross-functional Team..., Management, Program Management, Enterprise Software, Project Management, Business Analysis, Process Improvement, IT Strategy, Sales, Training, Business Process, Root Cause Analysis, Certified Pool Operator
Education
The University of Western Ontario 2006 — 2010
Electrical and Electronics Engineering
University of Waterloo 2003 — 2005
Electrical and Electronics Engineering
Lakehead University 1999 — 2002
Bachelor of Arts (BA), Business Administration and Management, General
Lambton College of Applied Technology 1996 — 1998
Diploma, Electrical, Electronic and Communications Engineering Technology/Technician
Tori Ceasar's TeleTech Experience September 2004 - September 2006
Job Billing/AR Specialist
Industry Hospital & Health Care
Experience
Pioneer Valley Surgicenter April 2015 - Present
Hartford Orthopedic Medicine September 2007 - April 2015
TeleTech September 2004 - September 2006
Skills
Customer Service, Scheduling, Word, Excel, PowerPoint, Outlook, Microsoft Office, Supervisory Skills, Process Scheduler, Microsoft Excel, Microsoft Word, Time Management, Healthcare, Training, Administrative..., Invoicing, Management, Insurance, Legal Research, Legal Writing, Administrative...
Education
Branford Hall 2001 — 2003
Medical Billing & Coding
Manchester Community College 2011 — 2016
Associates, Criminal Justice
Branford Hall 2011 — 2011
Paralegal
2008 Fred Pryor Seminar's East
Fred Pryor Seminar's East
Pioneer Valley Surgicenter April 2015 - Present
Hartford Orthopedic Medicine September 2007 - April 2015
TeleTech September 2004 - September 2006
Skills
Customer Service, Scheduling, Word, Excel, PowerPoint, Outlook, Microsoft Office, Supervisory Skills, Process Scheduler, Microsoft Excel, Microsoft Word, Time Management, Healthcare, Training, Administrative..., Invoicing, Management, Insurance, Legal Research, Legal Writing, Administrative...
Education
Branford Hall 2001 — 2003
Medical Billing & Coding
Manchester Community College 2011 — 2016
Associates, Criminal Justice
Branford Hall 2011 — 2011
Paralegal
2008 Fred Pryor Seminar's East
Fred Pryor Seminar's East
Daniel C. Stitt Daniel C. Stitt's TeleTech Experience 2008 - 2011
Job Contact Center Site Manager at Peckham, Inc.
Industry Outsourcing/Offshoring
Experience
TeleTech 2008 - 2011
Revol Wireless 2007 - 2008
LiveBridge 2005 - 2007
Charter One Bank 1999 - 2005
Skills
Call Center, Budgets, Change Management, Talent Management, Customer Satisfaction, Management, Operational Excellence, Call Center Development, Customer Experience, Workforce Management, Strategy, Onboarding, Operations Management, Customer Retention, CRM, Outsourcing, Call Centers, Strategic Planning, Team Management, Telecommunications, Leadership, Performance Management, Team Building, Process Improvement, Leadership Development, Project Planning, Vendor Management, Team Leadership, BPO, Project Management, Contact Centers, Quality Assurance, Account Management, Employee Training, Employee Relations, Customer Service, Coaching, Training, Recruiting, Program Management
Education
Kent State University
BS, Photo-Illustration
University of Phoenix
MBA, Business Administration
TeleTech 2008 - 2011
Revol Wireless 2007 - 2008
LiveBridge 2005 - 2007
Charter One Bank 1999 - 2005
Skills
Call Center, Budgets, Change Management, Talent Management, Customer Satisfaction, Management, Operational Excellence, Call Center Development, Customer Experience, Workforce Management, Strategy, Onboarding, Operations Management, Customer Retention, CRM, Outsourcing, Call Centers, Strategic Planning, Team Management, Telecommunications, Leadership, Performance Management, Team Building, Process Improvement, Leadership Development, Project Planning, Vendor Management, Team Leadership, BPO, Project Management, Contact Centers, Quality Assurance, Account Management, Employee Training, Employee Relations, Customer Service, Coaching, Training, Recruiting, Program Management
Education
Kent State University
BS, Photo-Illustration
University of Phoenix
MBA, Business Administration
Kelley Kussmann Kelley Kussmann's TeleTech Experience August 2013 - Present
Job Emerging Operatic Contralto
Industry Music
Experience
Lane Bryant August 2013 - Present
TeleTech August 2013 - Present
University of Northern Colorado December 2011 - May 2013
UNC Bear Logic May 2012 - December 2012
University of Northern Colorado September 2011 - September 2012
Sears September 2011 - January 2012
Paradise Sun Tanning Salon June 2011 - August 2011
Casey's General Store and Gas Station June 2011 - August 2011
Luther College Recreational Sports September 2008 - May 2011
Luther College May 2010 - August 2010
Skills
Music Theory, Singing, Music, Public Speaking, Acting, Choral, Music Education, Piano, Opera, Musical Theatre, Classical, Teaching, Higher Education, Vocal, Music Industry, Performing Arts, Sales, Vocalist, Voice Lessons
Education
University of Northern Colorado 2011 — 2013
M.M, Opera/ Vocal performance
Luther College 2007 — 2011
B.A, Music
Oshkosh West High School
Institution
Lane Bryant August 2013 - Present
TeleTech August 2013 - Present
University of Northern Colorado December 2011 - May 2013
UNC Bear Logic May 2012 - December 2012
University of Northern Colorado September 2011 - September 2012
Sears September 2011 - January 2012
Paradise Sun Tanning Salon June 2011 - August 2011
Casey's General Store and Gas Station June 2011 - August 2011
Luther College Recreational Sports September 2008 - May 2011
Luther College May 2010 - August 2010
Skills
Music Theory, Singing, Music, Public Speaking, Acting, Choral, Music Education, Piano, Opera, Musical Theatre, Classical, Teaching, Higher Education, Vocal, Music Industry, Performing Arts, Sales, Vocalist, Voice Lessons
Education
University of Northern Colorado 2011 — 2013
M.M, Opera/ Vocal performance
Luther College 2007 — 2011
B.A, Music
Oshkosh West High School
Institution
Adam Schnure Adam Schnure's TeleTech Experience November 1997 - April 2008
Job Account Representative at First Source Advantage
Industry Financial Services
Experience
First Source Advantage January 2015 - Present
FirstSource Advantage June 2014 - January 2015
First Source Advantage August 2012 - June 2014
Channel Source Direct June 2008 - December 2010
TeleTech November 1997 - April 2008
Radio Shack July 1994 - December 1997
Skills
Marketing Research, Marketing Strategy, Lead Generation, Customer Service, Account Management, Team Building, Analytics, Change Management, Sales, Call Centers, Team Leadership, Management, Employee Benefits, Marketing, Leadership, Salesforce.com, Cold Calling
Education
Medaille College 2004 — 2006
Masters, Business Administration
State University of New York College at Brockport 1986 — 1991
Bachelor of Science, Mathematics; an emphasis in Statistics
First Source Advantage January 2015 - Present
FirstSource Advantage June 2014 - January 2015
First Source Advantage August 2012 - June 2014
Channel Source Direct June 2008 - December 2010
TeleTech November 1997 - April 2008
Radio Shack July 1994 - December 1997
Skills
Marketing Research, Marketing Strategy, Lead Generation, Customer Service, Account Management, Team Building, Analytics, Change Management, Sales, Call Centers, Team Leadership, Management, Employee Benefits, Marketing, Leadership, Salesforce.com, Cold Calling
Education
Medaille College 2004 — 2006
Masters, Business Administration
State University of New York College at Brockport 1986 — 1991
Bachelor of Science, Mathematics; an emphasis in Statistics
Jose D.J. Munoz Jose D.J. Munoz's TeleTech Experience 2004 - 2006
Job Sales & Marketing Manager at Spring Rolls Restaurant
Industry Marketing and Advertising
Experience
Spring Rolls Franchise Corporation March 2008 - Present
TeleTech 2004 - 2006
n/a January 2000 - 2002
United States Army Reserve January 1993 - January 2001
Education
Cal State long beach
Business Marketing, Business
Long Beach City College
Bachelor of Business Administration (BBA)
Spring Rolls Franchise Corporation March 2008 - Present
TeleTech 2004 - 2006
n/a January 2000 - 2002
United States Army Reserve January 1993 - January 2001
Education
Cal State long beach
Business Marketing, Business
Long Beach City College
Bachelor of Business Administration (BBA)
Jeffry Gitchel's TeleTech Experience March 2007 - August 2010
Job Aquatics Patron Safety Specialist at UW Health
Industry Hospital & Health Care
Experience
UW Health July 2015 - Present
Madison College September 2014 - Present
Oakwood Village Continuing Care Retirement Communities August 2012 - January 2014
BrightStar of Madison July 2011 - October 2012
Associated Bank October 2010 - June 2011
Teletech March 2007 - August 2010
Kari Auto Group August 2006 - March 2007
Kari Auto Group August 2005 - August 2006
Western Montana Mental Health Center June 2003 - August 2005
Glacier Nursery April 2001 - June 2003
Skills
Sales, Public Speaking, Customer Service, Event Planning, Customer Satisfaction, Team Leadership, Public Relations, Data Entry, Sales Management, Healthcare, Microsoft Word, Social Networking, Banking, Small Business, Retail, Team Building, Volunteer Management, Leadership, Training, Social Media, Microsoft Office, Nonprofits, Management
Education
Madison Area Technical College 2014 — 2022
Associate’s Degree, Registered Nursing/Registered Nurse
FVCC
Pre-Nursing Studies
University of Wisconsin-Madison
UW Health July 2015 - Present
Madison College September 2014 - Present
Oakwood Village Continuing Care Retirement Communities August 2012 - January 2014
BrightStar of Madison July 2011 - October 2012
Associated Bank October 2010 - June 2011
Teletech March 2007 - August 2010
Kari Auto Group August 2006 - March 2007
Kari Auto Group August 2005 - August 2006
Western Montana Mental Health Center June 2003 - August 2005
Glacier Nursery April 2001 - June 2003
Skills
Sales, Public Speaking, Customer Service, Event Planning, Customer Satisfaction, Team Leadership, Public Relations, Data Entry, Sales Management, Healthcare, Microsoft Word, Social Networking, Banking, Small Business, Retail, Team Building, Volunteer Management, Leadership, Training, Social Media, Microsoft Office, Nonprofits, Management
Education
Madison Area Technical College 2014 — 2022
Associate’s Degree, Registered Nursing/Registered Nurse
FVCC
Pre-Nursing Studies
University of Wisconsin-Madison
Samara Jenkins Samara Jenkins's TeleTech Experience November 2009 - February 2010
Job Pastor at Plymouth United Methodist Church
Industry Outsourcing/Offshoring
Experience
Plymouth United Methodist Church July 2014 - Present
Monroe United Methodist Church July 2012 - May 2014
TeleTech November 2009 - February 2010
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Contact Centers, Service Delivery, Customer Experience, Customer Satisfaction, Vendor Management, Team Management, Customer Service, Inbound Marketing, Process Improvement, Leadership, Public Speaking, Theology
Education
Lakeland Community College 2008 — 2011
AA Emergency Management Planning and Administration
Mesa High School 1987 — 1991
Plymouth United Methodist Church July 2014 - Present
Monroe United Methodist Church July 2012 - May 2014
TeleTech November 2009 - February 2010
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Contact Centers, Service Delivery, Customer Experience, Customer Satisfaction, Vendor Management, Team Management, Customer Service, Inbound Marketing, Process Improvement, Leadership, Public Speaking, Theology
Education
Lakeland Community College 2008 — 2011
AA Emergency Management Planning and Administration
Mesa High School 1987 — 1991
Felicia DeMessa's TeleTech Experience June 2015 - Present
Job licensed health insurance producer
Industry Telecommunications
Experience
TeleTech June 2015 - Present
eBay Enterprise October 2014 - December 2014
MedSolutions March 2012 - September 2014
Skills
Microsoft Office, Research, Customer Service, Microsoft Word, PowerPoint, Teamwork, Photoshop, Social Media, English, HTML, Access, Data Entry
Education
Liberty University 2015 — 2022
bachelor of science, Business/Commerce, General
Eastern Florida State College 2014 — 2015
Associate of Arts (A.A.)
Bayside High School 2004 — 2008
diploma, Regular/General High School/Secondary Diploma Program
TeleTech June 2015 - Present
eBay Enterprise October 2014 - December 2014
MedSolutions March 2012 - September 2014
Skills
Microsoft Office, Research, Customer Service, Microsoft Word, PowerPoint, Teamwork, Photoshop, Social Media, English, HTML, Access, Data Entry
Education
Liberty University 2015 — 2022
bachelor of science, Business/Commerce, General
Eastern Florida State College 2014 — 2015
Associate of Arts (A.A.)
Bayside High School 2004 — 2008
diploma, Regular/General High School/Secondary Diploma Program
Latosha Sykes Latosha Sykes's TeleTech Experience October 2007 - January 2008
Job Administrative Assistant to the Dean of Career Tech at Jefferson State Community College
Industry Higher Education
Experience
Jefferson State Community College January 2012 - Present
Jefferson State Community College February 2008 - January 2011
TeleTech October 2007 - January 2008
Invitrogen corporation March 2007 - June 2007
Niagara Falls Weed and Seed December 2005 - September 2006
Planned Parenthood of Niagara County January 2001 - January 2004
Planned Parenthood of Niagara County January 2000 - January 2001
Skills
Higher Education, Research, Teaching, Public Speaking, Microsoft Office, Event Planning, PowerPoint, Microsoft Excel, Academic Advising, Microsoft Word, Community Outreach, Critical Thinking, Writing, Non-profits, College Teaching
Education
Columbia Southern University Orange 2008 — 2010
Masters of Business Administration
Medaille College 2004 — 2006
Bachelor of Business Administration (B.B.A.)
Niagara County Community College 1990 — 1994
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Jefferson State Community College January 2012 - Present
Jefferson State Community College February 2008 - January 2011
TeleTech October 2007 - January 2008
Invitrogen corporation March 2007 - June 2007
Niagara Falls Weed and Seed December 2005 - September 2006
Planned Parenthood of Niagara County January 2001 - January 2004
Planned Parenthood of Niagara County January 2000 - January 2001
Skills
Higher Education, Research, Teaching, Public Speaking, Microsoft Office, Event Planning, PowerPoint, Microsoft Excel, Academic Advising, Microsoft Word, Community Outreach, Critical Thinking, Writing, Non-profits, College Teaching
Education
Columbia Southern University Orange 2008 — 2010
Masters of Business Administration
Medaille College 2004 — 2006
Bachelor of Business Administration (B.B.A.)
Niagara County Community College 1990 — 1994
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Daniel Engelhardt Daniel Engelhardt's TeleTech Experience October 2008 - June 2010
Job Financial Services Professional
Industry Financial Services
Experience
New York Life Insurance Company 2010 - 2013
TeleTech October 2008 - June 2010
Skills
Call Centers, Customer Service, System Testing, Requirements Gathering, Mentoring Of Staff, Professional Services..., Remittance Processing
Education
Lorain County Community College
New York Life Insurance Company 2010 - 2013
TeleTech October 2008 - June 2010
Skills
Call Centers, Customer Service, System Testing, Requirements Gathering, Mentoring Of Staff, Professional Services..., Remittance Processing
Education
Lorain County Community College
Jake Handlovic Jake Handlovic's TeleTech Experience October 2010 - June 2012
Job Service Desk Technician
Industry Computer Software
Experience
AmTrust Financial Services, Inc. (AFSI) January 2013 - Present
TypeFrag.com July 2012 - December 2012
TeleTech October 2010 - June 2012
Skills
Computer Building, System Imaging, Computer Repair, 3D Modeling, Adobe Creative Suite, Firewalls, VoIP, Graphic Design, Troubleshooting, Cisco Technologies, Routers, Switches, TCP/IP, LAN-WAN, Ethernet, Website Development, Microsoft Office, Presentations, Audio Editing, VirtualBox, Hardware Installation, Software Deployment, Help Desk Support, Software Installation, Computer Hardware, Hardware, Technical Support
Education
Lorain County Joint Vocational School District 2004 — 2006
CCNA 1, Network Communications Technology
Wellington High School 2002 — 2006
Diploma, Computer Graphics Art Design I & II/Web Design Technology I & II
AmTrust Financial Services, Inc. (AFSI) January 2013 - Present
TypeFrag.com July 2012 - December 2012
TeleTech October 2010 - June 2012
Skills
Computer Building, System Imaging, Computer Repair, 3D Modeling, Adobe Creative Suite, Firewalls, VoIP, Graphic Design, Troubleshooting, Cisco Technologies, Routers, Switches, TCP/IP, LAN-WAN, Ethernet, Website Development, Microsoft Office, Presentations, Audio Editing, VirtualBox, Hardware Installation, Software Deployment, Help Desk Support, Software Installation, Computer Hardware, Hardware, Technical Support
Education
Lorain County Joint Vocational School District 2004 — 2006
CCNA 1, Network Communications Technology
Wellington High School 2002 — 2006
Diploma, Computer Graphics Art Design I & II/Web Design Technology I & II
Charles Lough Charles Lough's TeleTech Experience August 2011 - Present
Job Technical Service Representative II at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech August 2011 - Present
Quaker Steak & Lube May 2009 - September 2011
Chipotle Mexican Grill March 2011 - August 2011
Skills
Accurate Data Entry, Fast-paced, Determination, Data Analysis, Customer Service, Global Customer Service, Customer Service...
Education
Lorain County Community College 2010 — 2015
Currenty In Progress, Business Administration and Management, General
Open Door Christian Schools 2006 — 2010
High School Diploma, General Studies
TeleTech August 2011 - Present
Quaker Steak & Lube May 2009 - September 2011
Chipotle Mexican Grill March 2011 - August 2011
Skills
Accurate Data Entry, Fast-paced, Determination, Data Analysis, Customer Service, Global Customer Service, Customer Service...
Education
Lorain County Community College 2010 — 2015
Currenty In Progress, Business Administration and Management, General
Open Door Christian Schools 2006 — 2010
High School Diploma, General Studies
Gil Mendoza ♣LION™♣ Gil Mendoza ♣LION™♣'s TeleTech Experience September 2012 - Present
Job Global Talent Acquisition Specialist
Industry Human Resources
Experience
TeleTech September 2012 - Present
Education
Mapua Institute of Technology
Bachelor of Arts in Psychology, Industrial and Organizational Psychology
Goethe-Institut
German Language and Literature
TeleTech September 2012 - Present
Education
Mapua Institute of Technology
Bachelor of Arts in Psychology, Industrial and Organizational Psychology
Goethe-Institut
German Language and Literature
Derek Ensinger Derek Ensinger's TeleTech Experience May 2009 - June 2009
Job Sales Support Rep at PPG Industries
Industry Marketing and Advertising
Experience
PPG Industries March 2014 - Present
PPG Industries June 2012 - March 2014
Market District Giant Eagle August 2011 - June 2012
Anchor Newspaper April 2010 - January 2011
Moroch Ad Agency May 2010 - August 2010
TeleTech May 2009 - June 2009
Skills
Account Management, Advertising, Event Planning, Press Releases, Creative Writing, Promotions, Customer Service, Common Sense, Sales, Marketing Communications, Blogging, Fundraising
Education
Marietta College 2007 — 2011
Bachelor of Arts, Advertising and Public Relations
River High School 2003 — 2007
PPG Industries March 2014 - Present
PPG Industries June 2012 - March 2014
Market District Giant Eagle August 2011 - June 2012
Anchor Newspaper April 2010 - January 2011
Moroch Ad Agency May 2010 - August 2010
TeleTech May 2009 - June 2009
Skills
Account Management, Advertising, Event Planning, Press Releases, Creative Writing, Promotions, Customer Service, Common Sense, Sales, Marketing Communications, Blogging, Fundraising
Education
Marietta College 2007 — 2011
Bachelor of Arts, Advertising and Public Relations
River High School 2003 — 2007
Kateland Phelps Kateland Phelps's TeleTech Experience February 2009 - February 2010
Job Creative Professional
Industry Graphic Design
Experience
Warriors of Faith Church March 2010 - Present
Kingdom of Everlasting Life Church November 2009 - March 2010
TeleTech February 2009 - February 2010
Kit-Cat Clocks December 2008 - June 2009
Christina & Lois Pritchett-Nail May 2008 - July 2008
Trademark Global, Inc. April 2008 - July 2008
Education
Virginia Marti College of Art & Design 2006 — 2008
Associates of Applied Business Degree, Graphic Design
Lorain County Community College 2004 — 2006
Fine Arts
Lorain County Joint Vocational School 2002 — 2004
High School Diploma, Graphic Design
Warriors of Faith Church March 2010 - Present
Kingdom of Everlasting Life Church November 2009 - March 2010
TeleTech February 2009 - February 2010
Kit-Cat Clocks December 2008 - June 2009
Christina & Lois Pritchett-Nail May 2008 - July 2008
Trademark Global, Inc. April 2008 - July 2008
Education
Virginia Marti College of Art & Design 2006 — 2008
Associates of Applied Business Degree, Graphic Design
Lorain County Community College 2004 — 2006
Fine Arts
Lorain County Joint Vocational School 2002 — 2004
High School Diploma, Graphic Design
Daisi Eronico's TeleTech Experience 2014 - Present
Job Team Lead at TeleTech, Wife and Mom
Industry Outsourcing/Offshoring
Experience
TeleTech 2014 - Present
TeleTech June 2012 - October 2014
TeleTech January 2009 - June 2012
eTelecare Global Solutions January 2006 - January 2009
ASIAN HOSPITAL AND MEDICAL CENTER January 2002 - January 2006
Procter & Gamble January 2000 - January 2002
Bausch + Lomb January 1997 - January 2000
Skills
BPO, Workforce Management, Call Centers, Outsourcing, Service Delivery, Operations Management, Customer Experience, Vendor Management, Customer Satisfaction, Performance Management, Process Improvement, Team Management, Transition Management, Contact Centers, Sla
Education
Mapua Institute of Technology 1996 — 2000
Bachelor's degree, Computer Science
TeleTech 2014 - Present
TeleTech June 2012 - October 2014
TeleTech January 2009 - June 2012
eTelecare Global Solutions January 2006 - January 2009
ASIAN HOSPITAL AND MEDICAL CENTER January 2002 - January 2006
Procter & Gamble January 2000 - January 2002
Bausch + Lomb January 1997 - January 2000
Skills
BPO, Workforce Management, Call Centers, Outsourcing, Service Delivery, Operations Management, Customer Experience, Vendor Management, Customer Satisfaction, Performance Management, Process Improvement, Team Management, Transition Management, Contact Centers, Sla
Education
Mapua Institute of Technology 1996 — 2000
Bachelor's degree, Computer Science
Janet Stonestreet's TeleTech Experience September 2005 - June 2007
Job Payroll Coordinator at Middough Inc.
Industry Financial Services
Experience
Middough Inc. November 2014 - Present
Heartland Payment Systems July 2007 - July 2014
TeleTech September 2005 - June 2007
Lorain County Children's Services March 2005 - February 2007
Chronicle Telegram August 2002 - October 2006
Skills
Organization, Tax Preparation, Tax Returns, Typing, Payroll Taxes, Customer Service, Government Agencies, Microsoft Word, Microsoft Excel, Administrative..., General Office..., Dependable Team Player, Data Entry, Data Exchange
Education
Lorain County Community College 1994 — 2010
Associate's degree
Lorain County Joint Vocational School District 1988 — 1988
Middough Inc. November 2014 - Present
Heartland Payment Systems July 2007 - July 2014
TeleTech September 2005 - June 2007
Lorain County Children's Services March 2005 - February 2007
Chronicle Telegram August 2002 - October 2006
Skills
Organization, Tax Preparation, Tax Returns, Typing, Payroll Taxes, Customer Service, Government Agencies, Microsoft Word, Microsoft Excel, Administrative..., General Office..., Dependable Team Player, Data Entry, Data Exchange
Education
Lorain County Community College 1994 — 2010
Associate's degree
Lorain County Joint Vocational School District 1988 — 1988
James Sherret's TeleTech Experience October 2009 - September 2010
Job Helpdesk Technician at Dell
Industry Information Technology and Services
Experience
Dell July 2014 - Present
The Evanov Radio Group March 2014 - April 2014
Avaya June 2011 - December 2012
MyZone Computers January 2011 - June 2011
TeleTech October 2009 - September 2010
Aditya Birla Minacs May 2005 - December 2007
Future Shop October 2004 - April 2005
Computers for Schools May 2004 - October 2004
Stream Global Services August 2000 - February 2002
Skills
Technical Support, TCP/IP, Radio Host, Radio Producer, Creative Writing, Radio Broadcasting, Computer Repair, Songwriting, Singing, Mac OS, Linux, Adobe Audition, Voice Over, Social Media, Radio, Hardware
Education
Loyalist College 2013 — 2014
Radio Broadcasting, 4.0
Dell July 2014 - Present
The Evanov Radio Group March 2014 - April 2014
Avaya June 2011 - December 2012
MyZone Computers January 2011 - June 2011
TeleTech October 2009 - September 2010
Aditya Birla Minacs May 2005 - December 2007
Future Shop October 2004 - April 2005
Computers for Schools May 2004 - October 2004
Stream Global Services August 2000 - February 2002
Skills
Technical Support, TCP/IP, Radio Host, Radio Producer, Creative Writing, Radio Broadcasting, Computer Repair, Songwriting, Singing, Mac OS, Linux, Adobe Audition, Voice Over, Social Media, Radio, Hardware
Education
Loyalist College 2013 — 2014
Radio Broadcasting, 4.0
Cedric Jordan's TeleTech Experience September 2014 - December 2014
Job Sales and inventory specialist
Industry Oil & Energy
Experience
Mickey Mart May 2014 - Present
TeleTech September 2014 - December 2014
TeleTech 2009 - 2014
Sunoco April 2006 - October 2009
Skills
Data Entry, Payment Systems, Sales, Manage Client..., Team Management, Client Retention..., Technical Support, Telecommunications..., Shrink Reduction, Customer Service, Mobile Devices, Call Centers, Customer Experience, Workforce Management, Customer Satisfaction, Customer Support, Service Delivery, Avaya, Contact Centers, Invoicing, Troubleshooting, Remote Desktop, Laptops, Microsoft Office 2007, Windows 7, Windows XP Pro, Computer Hardware, Blackberry, Time Management, Windows XP, Telephone Skills, Telemarketing, Windows Vista, Customer Retention, Security, Help Desk Support, Vendor Management, Customer Service..., Hardware Support, Employee Training
Education
Lorain County Joint Vocational School District 1997 — 1999
Precision Machine Tech, Precision Machine Tech
Keystone Local School District 1996 — 1999
High School diploma, English Language and Literature, General
Mickey Mart May 2014 - Present
TeleTech September 2014 - December 2014
TeleTech 2009 - 2014
Sunoco April 2006 - October 2009
Skills
Data Entry, Payment Systems, Sales, Manage Client..., Team Management, Client Retention..., Technical Support, Telecommunications..., Shrink Reduction, Customer Service, Mobile Devices, Call Centers, Customer Experience, Workforce Management, Customer Satisfaction, Customer Support, Service Delivery, Avaya, Contact Centers, Invoicing, Troubleshooting, Remote Desktop, Laptops, Microsoft Office 2007, Windows 7, Windows XP Pro, Computer Hardware, Blackberry, Time Management, Windows XP, Telephone Skills, Telemarketing, Windows Vista, Customer Retention, Security, Help Desk Support, Vendor Management, Customer Service..., Hardware Support, Employee Training
Education
Lorain County Joint Vocational School District 1997 — 1999
Precision Machine Tech, Precision Machine Tech
Keystone Local School District 1996 — 1999
High School diploma, English Language and Literature, General
Shelly Shaffer's TeleTech Experience January 2008 - June 2010
Job Medical billing and coding
Industry Medical Practice
Experience
Medical Coding 2014 - Present
New York Life Insurance Co June 2010 - May 2014
TeleTech January 2008 - June 2010
Mayer Architectural Group Inc January 2003 - January 2008
Absolute Machine Tools January 1999 - January 2001
Various RN Positions May 1994 - May 1999
Skills
Invoicing, EMR, HIPAA, Healthcare, Healthcare Information..., Medical Coding, Medical Terminology
Education
Career Step 2008 — 2008
Medical Transcription Certification
Lorain County Community College 1989 — 1993
Associates Degree, Nursing, Registered Nurse
Medical Coding 2014 - Present
New York Life Insurance Co June 2010 - May 2014
TeleTech January 2008 - June 2010
Mayer Architectural Group Inc January 2003 - January 2008
Absolute Machine Tools January 1999 - January 2001
Various RN Positions May 1994 - May 1999
Skills
Invoicing, EMR, HIPAA, Healthcare, Healthcare Information..., Medical Coding, Medical Terminology
Education
Career Step 2008 — 2008
Medical Transcription Certification
Lorain County Community College 1989 — 1993
Associates Degree, Nursing, Registered Nurse
Carlo Villegas's TeleTech Experience May 2009 - February 2011
Job Consultant at Kaiser Permanente
Industry Outsourcing/Offshoring
Experience
Kaiser Permanente April 2015 - Present
UnitedHealth Group March 2013 - May 2014
Sitel March 2011 - March 2013
TeleTech May 2009 - February 2011
DirectWithHotels April 2008 - December 2008
First Advantage November 2006 - March 2008
Intel July 1995 - November 2006
Skills
Six Sigma MBB, Six Sigma, Process Improvement, Program Management, Strategic Planning, Customer Experience, Project management, Continuous Improvement, Start-ups, New product introduction, Process Engineering, Statistical process..., Leadership, Operational Excellence, BPO, Software Documentation, Outsourcing, Product Development, Quality Management, Quality Assurance, SPC, Data Analysis, Management, Project Management, Customer Service, Operations Management, Change Management, Team Management, Business Process..., Analysis, Call Centers, Vendor Management
Education
Mapua Institute of Technology 2001 — 2003
Masters, Masters of engineering Program
Mapua Institute of Technology 1990 — 1994
BS, Chemical Engineering
Kaiser Permanente April 2015 - Present
UnitedHealth Group March 2013 - May 2014
Sitel March 2011 - March 2013
TeleTech May 2009 - February 2011
DirectWithHotels April 2008 - December 2008
First Advantage November 2006 - March 2008
Intel July 1995 - November 2006
Skills
Six Sigma MBB, Six Sigma, Process Improvement, Program Management, Strategic Planning, Customer Experience, Project management, Continuous Improvement, Start-ups, New product introduction, Process Engineering, Statistical process..., Leadership, Operational Excellence, BPO, Software Documentation, Outsourcing, Product Development, Quality Management, Quality Assurance, SPC, Data Analysis, Management, Project Management, Customer Service, Operations Management, Change Management, Team Management, Business Process..., Analysis, Call Centers, Vendor Management
Education
Mapua Institute of Technology 2001 — 2003
Masters, Masters of engineering Program
Mapua Institute of Technology 1990 — 1994
BS, Chemical Engineering
José P. Noriega José P. Noriega's TeleTech Experience November 2011 - October 2013
Job BILINGUAL TECH. CUSTOMER SERVICE / SUPPORT REPRESENTATIVE at TeleTech
Industry Information Technology and Services
Experience
Self Employed- IT Recruiting October 2010 - Present
TeleTech November 2011 - October 2013
Hearst Media Services February 2011 - June 2011
MICROS Retail August 2006 - August 2010
Citi August 2004 - May 2006
Volt Technical Resources February 2002 - June 2004
Remedy Intelligent Staffing August 2001 - February 2002
Siemens September 1995 - May 2001
Skills
Software Installation, HP, Troubleshooting, Windows, Electronics, Customer Service, Active Directory, Computer Hardware, Operating Systems, Backup, Compaq, Laser Printers, Tape, Documentation, Internet Research, Digital Photography, Software Documentation, Servers, Technical Support, XP, Online Research, Information Technology, Microsoft Office, Help Desk Support, Testing, Windows Server, Printers, Windows 7, Lotus Notes, Outlook, Laptops, Networking, SQL, Hardware, Microsoft Exchange, TCP/IP, Disaster Recovery, SharePoint, Training, Call Centers, Databases, Access, DNS, Visio, Management, Windows XP
Education
Santa Fe Community College 2011 — 2013
HIT Pro Implementation Support Specialist Certificate (HIT Pro – IS), Health Information Systems
IBM, HP/Compaq, Apple and Toshiba Computer Support & Hardware Maintenance On The Job Training 1995 — 2001
Certificate, Hardware Maintenance Service and Support
Lakeland Community College 1990 — 1990
Certificate, Local Area Networking
Instituto Fotografico Y Tecnologico De Carolina 1985 — 1985
Other, Commercial Photography
Instituto Tecnologico de PR - Recinto de San Juan 1977 — 1979
Associate, Electronics Enginnering
Self Employed- IT Recruiting October 2010 - Present
TeleTech November 2011 - October 2013
Hearst Media Services February 2011 - June 2011
MICROS Retail August 2006 - August 2010
Citi August 2004 - May 2006
Volt Technical Resources February 2002 - June 2004
Remedy Intelligent Staffing August 2001 - February 2002
Siemens September 1995 - May 2001
Skills
Software Installation, HP, Troubleshooting, Windows, Electronics, Customer Service, Active Directory, Computer Hardware, Operating Systems, Backup, Compaq, Laser Printers, Tape, Documentation, Internet Research, Digital Photography, Software Documentation, Servers, Technical Support, XP, Online Research, Information Technology, Microsoft Office, Help Desk Support, Testing, Windows Server, Printers, Windows 7, Lotus Notes, Outlook, Laptops, Networking, SQL, Hardware, Microsoft Exchange, TCP/IP, Disaster Recovery, SharePoint, Training, Call Centers, Databases, Access, DNS, Visio, Management, Windows XP
Education
Santa Fe Community College 2011 — 2013
HIT Pro Implementation Support Specialist Certificate (HIT Pro – IS), Health Information Systems
IBM, HP/Compaq, Apple and Toshiba Computer Support & Hardware Maintenance On The Job Training 1995 — 2001
Certificate, Hardware Maintenance Service and Support
Lakeland Community College 1990 — 1990
Certificate, Local Area Networking
Instituto Fotografico Y Tecnologico De Carolina 1985 — 1985
Other, Commercial Photography
Instituto Tecnologico de PR - Recinto de San Juan 1977 — 1979
Associate, Electronics Enginnering
Gil Mendoza Gil Mendoza's TeleTech Experience January 2013 - Present
Job Trainer / Project Manager / Org Development Specialist at Teletech
Industry Human Resources
Experience
TeleTech January 2013 - Present
TeleTech September 2012 - January 2013
APR Consulting April 2012 - September 2012
Education
Mapua Institute of Technology
Bachelor of Arts (B.A.) in Psychology, Industrial and Organizational Psychology
Goethe Institut
German Language and Literature
TeleTech January 2013 - Present
TeleTech September 2012 - January 2013
APR Consulting April 2012 - September 2012
Education
Mapua Institute of Technology
Bachelor of Arts (B.A.) in Psychology, Industrial and Organizational Psychology
Goethe Institut
German Language and Literature
Joseph Bau Joseph Bau's TeleTech Experience January 1999 - January 2000
Job Director of Human Resources at The Nuance Group
Industry Retail
Experience
The Nuance Group May 2010 - Present
BESTBUYCANADA January 2009 - January 2010
HOME DEPOT CANADA January 2007 - January 2008
Home Depot Canada January 2005 - January 2007
Home Depot Canada January 2002 - January 2005
SHERIDANCOLLEGE January 2000 - January 2003
Percepta January 2000 - January 2002
TeleTech January 1999 - January 2000
CIBC/CUSTOMERCAREINSURANCEAGENCY January 1998 - January 2000
Skills
Succession Planning, Employee Relations, Employee Engagement, Performance Management, Talent Management, Onboarding, HR Policies, Workforce Planning, Labor Relations, Talent Acquisition, Recruiting, New Hire Orientations, Organizational..., Leadership Development, Hiring, Retail, Employee Training, Change Management, Interviews, Human Resources, Performance Appraisal, Store Management, Leadership, Training, Training Delivery, Personnel Management, HR Consulting, Inspiring People, Inspiring Leadership, Sourcing, Deferred Compensation, Organizational..., Employment Law, Benefits Administration
Education
McMaster University 1986 — 1991
Bachelor of Arts, Human Resources Management/Personnel Administration, General
The Nuance Group May 2010 - Present
BESTBUYCANADA January 2009 - January 2010
HOME DEPOT CANADA January 2007 - January 2008
Home Depot Canada January 2005 - January 2007
Home Depot Canada January 2002 - January 2005
SHERIDANCOLLEGE January 2000 - January 2003
Percepta January 2000 - January 2002
TeleTech January 1999 - January 2000
CIBC/CUSTOMERCAREINSURANCEAGENCY January 1998 - January 2000
Skills
Succession Planning, Employee Relations, Employee Engagement, Performance Management, Talent Management, Onboarding, HR Policies, Workforce Planning, Labor Relations, Talent Acquisition, Recruiting, New Hire Orientations, Organizational..., Leadership Development, Hiring, Retail, Employee Training, Change Management, Interviews, Human Resources, Performance Appraisal, Store Management, Leadership, Training, Training Delivery, Personnel Management, HR Consulting, Inspiring People, Inspiring Leadership, Sourcing, Deferred Compensation, Organizational..., Employment Law, Benefits Administration
Education
McMaster University 1986 — 1991
Bachelor of Arts, Human Resources Management/Personnel Administration, General
Thais White Thais White's TeleTech Experience October 2013 - January 2014
Job Customer Service Representative – Inbound Call Center, 15 years experience in hospitality
Industry Hospitality
Experience
Synchrony Financial Bank/GE Capital Retail Bank February 2014 - Present
Primus Elite Security July 2012 - February 2014
TeleTech October 2013 - January 2014
Starwood Hotels & Resorts Worldwide, Inc. The Westin Charlotte Hotel March 2010 - July 2012
Starwood Hotels & Resorts Worldwide, Inc. The W Times Square January 2002 - March 2010
Pinkerton Security- UBS/PaineWebber September 2001 - April 2002
Embassy Suites June 2001 - September 2001
Millennium & Copthorne Hotels Millennium Broadway & Premier Hotel October 1997 - July 2001
First Security Corp September 1997 - November 1998
Macy's March 1992 - September 1997
Skills
Hotels, Hospitality Industry, Hospitality Management, Hospitality, Hotel Management, Revenue Analysis, Pre-opening, Customer Service, Front Office, Management, Human Resources, Payroll, Training, Rooms Division, Process Scheduler, Accounts Receivable, Customer Satisfaction, Resorts, Leadership, Microsoft Office
Education
Liberty University 2013 — 2017
Bachelor of Applied Science (B.A.Sc.), Psychology, 4.0
John Jay College of Criminal Justice/Fire Science Institute 1997 — 1997
Fire Safety Director, Fire Prevention and Safety Technology/Technician
Manhattan High School of the Humanities 1992 — 1995
High School Diploma
Hillcrest High School
Licensed Practical Nursing
Synchrony Financial Bank/GE Capital Retail Bank February 2014 - Present
Primus Elite Security July 2012 - February 2014
TeleTech October 2013 - January 2014
Starwood Hotels & Resorts Worldwide, Inc. The Westin Charlotte Hotel March 2010 - July 2012
Starwood Hotels & Resorts Worldwide, Inc. The W Times Square January 2002 - March 2010
Pinkerton Security- UBS/PaineWebber September 2001 - April 2002
Embassy Suites June 2001 - September 2001
Millennium & Copthorne Hotels Millennium Broadway & Premier Hotel October 1997 - July 2001
First Security Corp September 1997 - November 1998
Macy's March 1992 - September 1997
Skills
Hotels, Hospitality Industry, Hospitality Management, Hospitality, Hotel Management, Revenue Analysis, Pre-opening, Customer Service, Front Office, Management, Human Resources, Payroll, Training, Rooms Division, Process Scheduler, Accounts Receivable, Customer Satisfaction, Resorts, Leadership, Microsoft Office
Education
Liberty University 2013 — 2017
Bachelor of Applied Science (B.A.Sc.), Psychology, 4.0
John Jay College of Criminal Justice/Fire Science Institute 1997 — 1997
Fire Safety Director, Fire Prevention and Safety Technology/Technician
Manhattan High School of the Humanities 1992 — 1995
High School Diploma
Hillcrest High School
Licensed Practical Nursing
Joyce Rogers Joyce Rogers's TeleTech Experience October 2008 - Present
Job Information Technology Technical Support
Industry Information Technology and Services
Experience
TeleTech October 2008 - Present
MemberHealth July 2007 - October 2008
The MAY Department Stores Company 2002 - 2007
Skills
Process Improvement, Customer Service, Team Building, Troubleshooting, Windows Server, Call Centers, Leadership, Technical Support, Vendor Management, Call Center, Software Documentation, Training, BPO, Program Management, Management, Active Directory, Outsourcing, Network Administration, SharePoint
Education
Lorain County Community College 2000 — 2003
TeleTech October 2008 - Present
MemberHealth July 2007 - October 2008
The MAY Department Stores Company 2002 - 2007
Skills
Process Improvement, Customer Service, Team Building, Troubleshooting, Windows Server, Call Centers, Leadership, Technical Support, Vendor Management, Call Center, Software Documentation, Training, BPO, Program Management, Management, Active Directory, Outsourcing, Network Administration, SharePoint
Education
Lorain County Community College 2000 — 2003
Alan Schutzman Alan Schutzman's TeleTech Experience 2006 - 2008
Job Associate General Counsel, M&A and Securities & Assistant Secretary at Chemtura
Industry Legal Services
Experience
Chemtura Corporation May 2009 - Present
TeleTech 2006 - 2008
Concord Camera Corporation 2003 - 2006
Nova Southeastern University 2005 - 2005
Jacuzzi Brands, Inc. (f/k/a U.S. Industries, Inc.) 1993 - 2003
Skills
Corporate Governance, Corporate Law, Mergers, Corporate Finance, SEC, Restructuring, Litigation Management, SEC filings, Intellectual Property, Due Diligence, Joint Ventures, Litigation, Licensing, Employment Law, Contract Negotiation, Acquisitions, Commercial Litigation, Cross-border..., Executive Management, Finance, IPO, Legal Compliance, Legal Research, Legal Writing, Mergers & Acquisitions, Sarbanes-Oxley Act, Securities, Securities Regulation, Strategy, Trademarks, Trade Secrets, Trademark Infringement, Arbitration, Privacy Law
Education
Maurice A. Deane School of Law at Hofstra University 1979 — 1982
JD with Distinction, Law
New York University 1975 — 1979
BA, International Politics
Chemtura Corporation May 2009 - Present
TeleTech 2006 - 2008
Concord Camera Corporation 2003 - 2006
Nova Southeastern University 2005 - 2005
Jacuzzi Brands, Inc. (f/k/a U.S. Industries, Inc.) 1993 - 2003
Skills
Corporate Governance, Corporate Law, Mergers, Corporate Finance, SEC, Restructuring, Litigation Management, SEC filings, Intellectual Property, Due Diligence, Joint Ventures, Litigation, Licensing, Employment Law, Contract Negotiation, Acquisitions, Commercial Litigation, Cross-border..., Executive Management, Finance, IPO, Legal Compliance, Legal Research, Legal Writing, Mergers & Acquisitions, Sarbanes-Oxley Act, Securities, Securities Regulation, Strategy, Trademarks, Trade Secrets, Trademark Infringement, Arbitration, Privacy Law
Education
Maurice A. Deane School of Law at Hofstra University 1979 — 1982
JD with Distinction, Law
New York University 1975 — 1979
BA, International Politics
sherry shepherd sherry shepherd's TeleTech Experience November 2013 - Present
Job Customer Support Specialist at TeleTech
Industry Restaurants
Experience
TeleTech November 2013 - Present
Subway August 2013 - November 2013
Wal-Mart December 2011 - August 2013
Sprint September 2010 - September 2011
Mintz Family Care Home January 2010 - July 2010
Skills
Customer Service, Inventory Management, Microsoft Office, Microsoft Word, Catering, Time Management, Microsoft Excel, Restaurants, Teamwork, Food
Education
Mars Hill University 1995 — 1996
Accounting
North Buncombe High 1993 — 1995
High School, NC Scholar w/Honors, 3.75
TeleTech November 2013 - Present
Subway August 2013 - November 2013
Wal-Mart December 2011 - August 2013
Sprint September 2010 - September 2011
Mintz Family Care Home January 2010 - July 2010
Skills
Customer Service, Inventory Management, Microsoft Office, Microsoft Word, Catering, Time Management, Microsoft Excel, Restaurants, Teamwork, Food
Education
Mars Hill University 1995 — 1996
Accounting
North Buncombe High 1993 — 1995
High School, NC Scholar w/Honors, 3.75
Luis Rosello Luis Rosello's TeleTech Experience 1997 - 1998
Job Network Administrator at Pacific Coast Building Products
Industry Information Technology and Services
Experience
Pacific Coast Building Products September 2013 - Present
Special Order Systems June 2012 - September 2013
Dimension Data 2005 - May 2012
ITresources 1998 - 2005
TeleTech 1997 - 1998
Universal Studios Hollywood 1989 - 1997
Skills
VoIP, Cisco Call Manager, Cisco Technologies, Switches, CCNP, Telepresence, Unified Communications, Tandberg, CCNA, Routing, Data Center, Troubleshooting, Firewalls, WAN, Cisco Routers, CCVP, Network Design, Network Engineering, Routers, Cloud Computing, Cisco VoIP, BGP, CCIE, Brocade, Fiber Optics, Ethernet, LAN-WAN, MPLS Networking, PRI, T1
Education
Los Angeles Valley College 1992 — 2000
AS, Engineering Technology
North Valley Occupational Center, Mission Hills 1988 — 1989
High School
Instituto Politecnico Superior, General San Martin 1984 — 1986
Industrial Technology/Technician
Pacific Coast Building Products September 2013 - Present
Special Order Systems June 2012 - September 2013
Dimension Data 2005 - May 2012
ITresources 1998 - 2005
TeleTech 1997 - 1998
Universal Studios Hollywood 1989 - 1997
Skills
VoIP, Cisco Call Manager, Cisco Technologies, Switches, CCNP, Telepresence, Unified Communications, Tandberg, CCNA, Routing, Data Center, Troubleshooting, Firewalls, WAN, Cisco Routers, CCVP, Network Design, Network Engineering, Routers, Cloud Computing, Cisco VoIP, BGP, CCIE, Brocade, Fiber Optics, Ethernet, LAN-WAN, MPLS Networking, PRI, T1
Education
Los Angeles Valley College 1992 — 2000
AS, Engineering Technology
North Valley Occupational Center, Mission Hills 1988 — 1989
High School
Instituto Politecnico Superior, General San Martin 1984 — 1986
Industrial Technology/Technician
Vivian M. Wilder's TeleTech Experience 2012 - 2013
Job Pediatric Medical Assistant
Industry Medical Practice
Experience
TeleTech 2012 - 2013
AngelCare Medical Center January 2010 - March 2010
AutoTrader.com November 2007 - January 2010
Digestive Care Associates PC October 2004 - August 2006
MedPro Personnel August 2004 - October 2004
Dr. MaryJo Szada Family Practice November 2003 - February 2004
Keystone Technical Institute August 2002 - November 2003
First Union Mortgage Corporation July 1998 - May 2000
NationsBank Corporation September 1992 - August 1997
Skills
Fluent in Spanish, Computer Literate, Outstanding Customer..., Multi-tasking, Communication, Interpersonal Skills, Telecommunications, Family Medicine, CPR & First Aid, EKG, Vaccinations, Venipuncture, Phlebotomy, Writing, Computer Graphics, Digital Design, Digital Photography, Family Management, Home Economist, Culinarian, Customer Service, Management, Social Skills, Teamwork, Troubleshooting, Outlook, Sales, Call Centers, Integrated Circuit..., Coaching, Medical Assisting, Account Management, Team Building, Training, Leadership, Strategic Planning, Team Leadership, Microsoft Excel, Microsoft Office
Education
Keystone Technical Institute 2002 — 2004
Associate's Degree, Medical/Clinical Assistant, 3.74
Metropolitan Career Institute 1988 — 1990
Diploma, Business Administration, Management and Operations
TeleTech 2012 - 2013
AngelCare Medical Center January 2010 - March 2010
AutoTrader.com November 2007 - January 2010
Digestive Care Associates PC October 2004 - August 2006
MedPro Personnel August 2004 - October 2004
Dr. MaryJo Szada Family Practice November 2003 - February 2004
Keystone Technical Institute August 2002 - November 2003
First Union Mortgage Corporation July 1998 - May 2000
NationsBank Corporation September 1992 - August 1997
Skills
Fluent in Spanish, Computer Literate, Outstanding Customer..., Multi-tasking, Communication, Interpersonal Skills, Telecommunications, Family Medicine, CPR & First Aid, EKG, Vaccinations, Venipuncture, Phlebotomy, Writing, Computer Graphics, Digital Design, Digital Photography, Family Management, Home Economist, Culinarian, Customer Service, Management, Social Skills, Teamwork, Troubleshooting, Outlook, Sales, Call Centers, Integrated Circuit..., Coaching, Medical Assisting, Account Management, Team Building, Training, Leadership, Strategic Planning, Team Leadership, Microsoft Excel, Microsoft Office
Education
Keystone Technical Institute 2002 — 2004
Associate's Degree, Medical/Clinical Assistant, 3.74
Metropolitan Career Institute 1988 — 1990
Diploma, Business Administration, Management and Operations
Christina Vasquez's TeleTech Experience April 2012 - September 2012
Job Graphic Designer/Creative Problem Solver
Industry Graphic Design
Experience
Paws N Claws Eyewear July 2015 - Present
Weld-Ed January 2013 - June 2015
Environmental Water Solutions May 2014 - May 2015
Lorain County Community College May 2013 - August 2013
TeleTech April 2012 - September 2012
Camp I.D.E.A.S. July 2005 - July 2011
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Service, Telephone Skills, Technical Support, Telemarketing, Administrative..., Teamwork, Event Planning, Office Administration, Graphic Design, People Skills, Typography, Illustrator, Photoshop, Team-oriented, Logo Design, Friendly Personality, Social Networking, Outlook, Inbound Marketing, Microsoft Office, Customer Support, Customer Retention, Childcare, PowerPoint, Color Theory, Web Design, Social Media
Education
Lorain County Community College
Technical Certificate in Graphic Design, Graphic Design
Paws N Claws Eyewear July 2015 - Present
Weld-Ed January 2013 - June 2015
Environmental Water Solutions May 2014 - May 2015
Lorain County Community College May 2013 - August 2013
TeleTech April 2012 - September 2012
Camp I.D.E.A.S. July 2005 - July 2011
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Service, Telephone Skills, Technical Support, Telemarketing, Administrative..., Teamwork, Event Planning, Office Administration, Graphic Design, People Skills, Typography, Illustrator, Photoshop, Team-oriented, Logo Design, Friendly Personality, Social Networking, Outlook, Inbound Marketing, Microsoft Office, Customer Support, Customer Retention, Childcare, PowerPoint, Color Theory, Web Design, Social Media
Education
Lorain County Community College
Technical Certificate in Graphic Design, Graphic Design
Michelle Hunt-King Michelle Hunt-King's TeleTech Experience November 2009 - July 2013
Job at Sykes
Industry Consumer Services
Experience
Sykes July 2013 - Present
TeleTech November 2009 - July 2013
Advantage Staffing Inc. December 2011 - June 2012
Midland High School October 2010 - May 2011
Skills
Microsoft Office, French, PowerPoint, Microsoft Word, Microsoft Excel, Teaching, Curriculum Design, Customer Service, English, Recruiting, Public Speaking, Research, Administration, Time Management
Education
Louisiana College 1992 — 1997
Bachelor of Arts (B.A.), Art Education/ French
Sykes July 2013 - Present
TeleTech November 2009 - July 2013
Advantage Staffing Inc. December 2011 - June 2012
Midland High School October 2010 - May 2011
Skills
Microsoft Office, French, PowerPoint, Microsoft Word, Microsoft Excel, Teaching, Curriculum Design, Customer Service, English, Recruiting, Public Speaking, Research, Administration, Time Management
Education
Louisiana College 1992 — 1997
Bachelor of Arts (B.A.), Art Education/ French
Janelle Powell Janelle Powell's TeleTech Experience June 2011 - April 2012
Job Accounting Support Technician
Industry Accounting
Experience
United States Postal Service August 2015 - Present
United States Postal Service March 2013 - August 2015
Missouri State University January 2011 - August 2013
USDA January 2013 - April 2013
TeleTech June 2011 - April 2012
Best Buy July 2010 - December 2010
Skills
Problem Solving, Customer Service, Cashiering, Sales, Data Entry, Social Media, Teamwork, Time Management
Education
Missouri State University 2011 — 2014
Health Communication, Junior
Langston University 2006 — 2008
Chemistry
United States Postal Service August 2015 - Present
United States Postal Service March 2013 - August 2015
Missouri State University January 2011 - August 2013
USDA January 2013 - April 2013
TeleTech June 2011 - April 2012
Best Buy July 2010 - December 2010
Skills
Problem Solving, Customer Service, Cashiering, Sales, Data Entry, Social Media, Teamwork, Time Management
Education
Missouri State University 2011 — 2014
Health Communication, Junior
Langston University 2006 — 2008
Chemistry
Greg Rennie Greg Rennie's TeleTech Experience May 2013 - Present
Job Site Director at TeleTech
Industry Consumer Services
Experience
TeleTech May 2013 - Present
MedSolutions June 2006 - February 2013
Washington Mutual 2004 - 2006
GE Capital 1988 - 2004
GE Capital International Services 1998 - 2000
Skills
Six Sigma, Change Management, Process Improvement, Vendor Management, Operations Management, Credit Cards, Call Center, Business Process..., Outsourcing, Call Centers, Leadership, Human Resources, Cross-functional Team..., Program Management, Performance Management, Customer Service
Education
Malone University
TeleTech May 2013 - Present
MedSolutions June 2006 - February 2013
Washington Mutual 2004 - 2006
GE Capital 1988 - 2004
GE Capital International Services 1998 - 2000
Skills
Six Sigma, Change Management, Process Improvement, Vendor Management, Operations Management, Credit Cards, Call Center, Business Process..., Outsourcing, Call Centers, Leadership, Human Resources, Cross-functional Team..., Program Management, Performance Management, Customer Service
Education
Malone University
Kevin Goddard's TeleTech Experience June 2005 - March 2006
Job ITSTMC Operator at AECOM
Industry Facilities Services
Experience
AECOM January 2015 - Present
Corvus Janitorial July 2012 - October 2014
Harbortouch/United Bank Card May 2011 - July 2012
ACS Technologies June 2010 - May 2011
Bass Outlet October 2010 - April 2011
Applebees August 2006 - November 2009
Connextions October 2007 - July 2008
MEDIC October 2006 - January 2007
TeleTech June 2005 - March 2006
Skills
Customer Service, Microsoft Office, Sales, Account Management, Microsoft Word, Microsoft Excel, Social Media, Outlook, Marketing, New Business Development, Call Center, Sales Management, Access, Cold Calling, Public Speaking, Data Entry, Management, Customer Satisfaction, Troubleshooting, Time Management, Teamwork, Training, Social Networking, Inventory Management, Social Media Marketing, Project Planning, Retail, Advertising, Facebook, Windows, Marketing Strategy, CRM, Telephone Skills, Customer Retention, Spreadsheets, Phone Etiquette, Team Building, Team Leadership, Recruiting, Process Scheduler, Leadership, Coaching, Operations Management, Human Resources, PowerPoint, Administrative..., Event Planning, Event Management, Lead Generation, Strategic Planning
Education
Walden University 2015 — 2018
Bachelor of Business Administration (B.B.A.), Project Management, A
Marshall University 2003 — 2005
Magnolia High School 1999 — 2003
AECOM January 2015 - Present
Corvus Janitorial July 2012 - October 2014
Harbortouch/United Bank Card May 2011 - July 2012
ACS Technologies June 2010 - May 2011
Bass Outlet October 2010 - April 2011
Applebees August 2006 - November 2009
Connextions October 2007 - July 2008
MEDIC October 2006 - January 2007
TeleTech June 2005 - March 2006
Skills
Customer Service, Microsoft Office, Sales, Account Management, Microsoft Word, Microsoft Excel, Social Media, Outlook, Marketing, New Business Development, Call Center, Sales Management, Access, Cold Calling, Public Speaking, Data Entry, Management, Customer Satisfaction, Troubleshooting, Time Management, Teamwork, Training, Social Networking, Inventory Management, Social Media Marketing, Project Planning, Retail, Advertising, Facebook, Windows, Marketing Strategy, CRM, Telephone Skills, Customer Retention, Spreadsheets, Phone Etiquette, Team Building, Team Leadership, Recruiting, Process Scheduler, Leadership, Coaching, Operations Management, Human Resources, PowerPoint, Administrative..., Event Planning, Event Management, Lead Generation, Strategic Planning
Education
Walden University 2015 — 2018
Bachelor of Business Administration (B.B.A.), Project Management, A
Marshall University 2003 — 2005
Magnolia High School 1999 — 2003
Andrew Czarney Andrew Czarney's TeleTech Experience December 2010 - September 2014
Job Customer Experience Expert and Problem Solving Guru
Industry Logistics and Supply Chain
Experience
Banyan Technology, Inc. April 2015 - Present
PartnerShip LLC September 2014 - April 2015
TeleTech December 2010 - September 2014
Skills
Team Building, Team Leadership, Call Center, Coaching, Training Delivery, Escalation Resolution, Customer Retention, Project Management, Customer Service, Customer Satisfaction, Time Management, Problem Solving, Data Entry, Data Analysis, Telecommunications, Customer Experience, Soft Skills, Escalation, Outsourcing, Leadership, Troubleshooting, Continuous Improvement, Workforce Planning, Operations Management
Education
Lorain County Community College 2008 — 2010
Associate of Arts (A.A.), General Studies
Banyan Technology, Inc. April 2015 - Present
PartnerShip LLC September 2014 - April 2015
TeleTech December 2010 - September 2014
Skills
Team Building, Team Leadership, Call Center, Coaching, Training Delivery, Escalation Resolution, Customer Retention, Project Management, Customer Service, Customer Satisfaction, Time Management, Problem Solving, Data Entry, Data Analysis, Telecommunications, Customer Experience, Soft Skills, Escalation, Outsourcing, Leadership, Troubleshooting, Continuous Improvement, Workforce Planning, Operations Management
Education
Lorain County Community College 2008 — 2010
Associate of Arts (A.A.), General Studies
Lynne M. White, CLSC, CWC, CDPC Lynne M. White, CLSC, CWC, CDPC's TeleTech Experience May 2000 - December 2000
Job Business Advisor | Consultant | Author
Industry Management Consulting
Experience
Eparkeo Lynne M. White Corporation January 2001 - Present
The Learning Annex November 2002 - November 2003
TeleTech May 2000 - December 2000
Kforce Inc. March 1996 - April 2000
Kforce Inc. November 1997 - April 1998
Fannie Mae February 1994 - March 1996
GEICO May 1991 - February 1994
CSC May 1989 - May 1991
Skills
Start-ups, CRM, Marketing Strategy, Strategic Planning, Management, Leadership, Business Strategy, Program Management, Team Leadership, Sales Process, New Business Development, Coaching, Business Development, Management Consulting, Executive Coaching, Sales Operations, Wellness Coaching, Marketing Communications, Business Analysis, Business Planning, Wellness, Business, Product Management, Executive Management, Fitness, Wellbeing, SaaS, Corporations, Product Marketing, Employee Engagement, Organizational...
Education
Spencer Institute 2012 — 2015
Health, Fitness and Wellness Certifications
Various Sources 1984 — 2015
Certificates & Certifications, Business, Sales, Marketing, Wellness, Human Behavior & Other Techniques
National Exercise & Sports Trainers Association (NESTA) 2013 — 2013
Landmark Education 2004 — 2008
Leadership, Communication, Self-Expression, Life Strategies, Coaching
Sales Performance International 1999 — 1999
Certifications, Solution Selling and e-Business Frameworks
University of Maryland 1991 — 1996
MS, Management Marketing
Pennsylvania State University 1984 — 1989
BS, Mathematical Statistics
Eparkeo Lynne M. White Corporation January 2001 - Present
The Learning Annex November 2002 - November 2003
TeleTech May 2000 - December 2000
Kforce Inc. March 1996 - April 2000
Kforce Inc. November 1997 - April 1998
Fannie Mae February 1994 - March 1996
GEICO May 1991 - February 1994
CSC May 1989 - May 1991
Skills
Start-ups, CRM, Marketing Strategy, Strategic Planning, Management, Leadership, Business Strategy, Program Management, Team Leadership, Sales Process, New Business Development, Coaching, Business Development, Management Consulting, Executive Coaching, Sales Operations, Wellness Coaching, Marketing Communications, Business Analysis, Business Planning, Wellness, Business, Product Management, Executive Management, Fitness, Wellbeing, SaaS, Corporations, Product Marketing, Employee Engagement, Organizational...
Education
Spencer Institute 2012 — 2015
Health, Fitness and Wellness Certifications
Various Sources 1984 — 2015
Certificates & Certifications, Business, Sales, Marketing, Wellness, Human Behavior & Other Techniques
National Exercise & Sports Trainers Association (NESTA) 2013 — 2013
Landmark Education 2004 — 2008
Leadership, Communication, Self-Expression, Life Strategies, Coaching
Sales Performance International 1999 — 1999
Certifications, Solution Selling and e-Business Frameworks
University of Maryland 1991 — 1996
MS, Management Marketing
Pennsylvania State University 1984 — 1989
BS, Mathematical Statistics
Larquitta Turner Larquitta Turner's TeleTech Experience October 2014 - January 2015
Job Student at Walden University
Industry Hospital & Health Care
Experience
TeleTech October 2014 - January 2015
Skills
Microsoft Excel, Cpr Certified, Clinical Research, Windows, Microsoft Office, Research, Customer Service, PowerPoint, Teamwork, Healthcare Management, Social Media, Data Analysis, Public Speaking, Healthcare, Microsoft Word, Fundraising, Nonprofits, Teaching, Community Outreach, Access, Social Networking, Leadership, Event Planning, Training, Program Development, Policy, Leadership Development, Strategic Planning, Staff Development, Volunteer Management, Team Building, Public Health, Higher Education, Organizational..., Grant Writing, Medical Terminology
Education
Walden University 2011 — 2013
Master's degree, Health/Health Care Administration/Management
Langston University 1991 — 1996
Criminal Justice and Corrections
TeleTech October 2014 - January 2015
Skills
Microsoft Excel, Cpr Certified, Clinical Research, Windows, Microsoft Office, Research, Customer Service, PowerPoint, Teamwork, Healthcare Management, Social Media, Data Analysis, Public Speaking, Healthcare, Microsoft Word, Fundraising, Nonprofits, Teaching, Community Outreach, Access, Social Networking, Leadership, Event Planning, Training, Program Development, Policy, Leadership Development, Strategic Planning, Staff Development, Volunteer Management, Team Building, Public Health, Higher Education, Organizational..., Grant Writing, Medical Terminology
Education
Walden University 2011 — 2013
Master's degree, Health/Health Care Administration/Management
Langston University 1991 — 1996
Criminal Justice and Corrections
Vanessa Wilcox's TeleTech Experience April 2002 - 2006
Job Owner/Founder at V. W. RUSTIQUE DESIGN
Industry Design
Experience
V. W. Rustique Design August 2013 - Present
TeleTech April 2002 - 2006
Skills
Entrepreneurship, Versatile, adaptive,..., soap making, Fashion, Apparel, seamstress/designer, doll maker, Great Cook, Small Business, Graphic Design, jewelry maker, Retail, CompTIA A+ Certification, Customer Service, Employee Training, Veterinary, IT Operations, Public Speaking
Education
Los Angeles Trade Technical College 2005 — 2007
N/A, Nursing Education, A - B. I'm a good study!
Computer Education University (CEI) 2000 — 2001
Certified A+ Network Administration, System, Networking, and LAN/WAN Management/Manager, A+
V. W. Rustique Design August 2013 - Present
TeleTech April 2002 - 2006
Skills
Entrepreneurship, Versatile, adaptive,..., soap making, Fashion, Apparel, seamstress/designer, doll maker, Great Cook, Small Business, Graphic Design, jewelry maker, Retail, CompTIA A+ Certification, Customer Service, Employee Training, Veterinary, IT Operations, Public Speaking
Education
Los Angeles Trade Technical College 2005 — 2007
N/A, Nursing Education, A - B. I'm a good study!
Computer Education University (CEI) 2000 — 2001
Certified A+ Network Administration, System, Networking, and LAN/WAN Management/Manager, A+
Nathaniel McCoy Nathaniel McCoy's TeleTech Experience July 2011 - August 2012
Job Student at Lorain County Community College
Industry Computer Software
Experience
Forest City Technologies, Inc. September 2012 - Present
TeleTech July 2011 - August 2012
Skills
Software Development, Problem Solving, Teamwork, Organizational..., Self-management, Time Management, Technical Support
Education
Lorain County Community College 2013 — 2016
Lorain County Community College 2013 — 2016
Associate's degree, Computer Software Engineering
Forest City Technologies, Inc. September 2012 - Present
TeleTech July 2011 - August 2012
Skills
Software Development, Problem Solving, Teamwork, Organizational..., Self-management, Time Management, Technical Support
Education
Lorain County Community College 2013 — 2016
Lorain County Community College 2013 — 2016
Associate's degree, Computer Software Engineering
Shevallion Butterfield Shevallion Butterfield's TeleTech Experience August 2009 - May 2011
Job Quality Assurance Specialist at LD Products, Inc
Industry Professional Training & Coaching
Experience
LDProducts August 2011 - Present
TeleTech August 2009 - May 2011
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Customer Experience, Training, Coaching, Team Building, Team Management, Team Leadership, Leadership
Education
University of Phoenix-Southern California Campus 2009 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Lander University 2003 — 2007
Chemistry
Barnwell High School 1999 — 2003
LDProducts August 2011 - Present
TeleTech August 2009 - May 2011
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Customer Experience, Training, Coaching, Team Building, Team Management, Team Leadership, Leadership
Education
University of Phoenix-Southern California Campus 2009 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Lander University 2003 — 2007
Chemistry
Barnwell High School 1999 — 2003
LaTanya White LaTanya White's TeleTech Experience January 2013 - April 2014
Job Call Center Specialist at Apollo Education Group
Industry Higher Education
Experience
Apollo Education Group August 2014 - Present
TeleTech January 2013 - April 2014
Macy’s Credit Services July 2012 - January 2013
Sears Hold Corp. May 2012 - July 2012
PES Inc.-Safeway Corp. February 2012 - March 2012
GE Money February 2010 - June 2011
PSCU Financial Services October 2007 - March 2008
Skills
Typing, Customer Service, Customer Service..., PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Oracle, Kronos Timekeeping, Galaxy, PeopleSoft, People Skills, Team Leadership, Citrix
Education
Lamson College 2009 — 2009
Diploma, Medical Assisting, 13
West View High School 2001 — 2005
High School, General studies, 9-12
Apollo Education Group August 2014 - Present
TeleTech January 2013 - April 2014
Macy’s Credit Services July 2012 - January 2013
Sears Hold Corp. May 2012 - July 2012
PES Inc.-Safeway Corp. February 2012 - March 2012
GE Money February 2010 - June 2011
PSCU Financial Services October 2007 - March 2008
Skills
Typing, Customer Service, Customer Service..., PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Oracle, Kronos Timekeeping, Galaxy, PeopleSoft, People Skills, Team Leadership, Citrix
Education
Lamson College 2009 — 2009
Diploma, Medical Assisting, 13
West View High School 2001 — 2005
High School, General studies, 9-12
Leo Mata Leo Mata's TeleTech Experience March 2003 - January 2004
Job Administrative Assistant / Electronics Assembler at Electronic Systems Design
Industry Electrical/Electronic Manufacturing
Experience
Electronic Systems Design July 2011 - Present
Ted Jacob Engineering Group May 2010 - July 2010
Sam's Iron Works February 2004 - December 2009
Teletech March 2003 - January 2004
Nestlé January 2000 - September 2002
Nestlé May 1998 - January 2000
MTC Technologies January 1997 - February 1998
Nestlé September 1992 - January 1997
Torr Vacuum Products Inc 1974 - 1979
Torr Vacuum Products Inc 1974 - 1979
Education
Los Angeles Pierce College 1972 — 1974
Associate of Science (A.S.), Electrical, Electronic and Communications Engineering Technology/Technician, A
Electronic Systems Design July 2011 - Present
Ted Jacob Engineering Group May 2010 - July 2010
Sam's Iron Works February 2004 - December 2009
Teletech March 2003 - January 2004
Nestlé January 2000 - September 2002
Nestlé May 1998 - January 2000
MTC Technologies January 1997 - February 1998
Nestlé September 1992 - January 1997
Torr Vacuum Products Inc 1974 - 1979
Torr Vacuum Products Inc 1974 - 1979
Education
Los Angeles Pierce College 1972 — 1974
Associate of Science (A.S.), Electrical, Electronic and Communications Engineering Technology/Technician, A
April Grey's TeleTech Experience August 2007 - March 2008
Job Catalog Librarian at Adelphi University
Industry Libraries
Experience
Adelphi University May 2013 - Present
University of Louisiana at Lafayette July 2012 - April 2013
University of Louisiana at Lafayette August 2011 - July 2012
Medaille College August 2009 - July 2011
Sisters of Saint Joseph Buffalo January 2011 - June 2011
Coutts Information Services July 2009 - June 2011
University at Buffalo April 2008 - June 2009
Bureau Veritas March 2009 - May 2009
Buffalo and Erie County Public Library September 2008 - December 2008
TeleTech August 2007 - March 2008
Skills
Public Services, Library, Library Research, Public Libraries, Management, Academia, Information Literacy, Library Science, Collection Development, Higher Education, Research, Virtual Reference, Metadata, Grant Writing, Grant Administration, Database Administration, Technical Services
Education
University at Buffalo 2007 — 2009
Graduate School of Education, Library and Information Studies
Medaille College 2003 — 2004
Master's Degree, Education Preparation/Childhood 1-6
SUNY Fredonia 1999 — 2003
BA, Psychology
North Tonawanda High School
Adelphi University May 2013 - Present
University of Louisiana at Lafayette July 2012 - April 2013
University of Louisiana at Lafayette August 2011 - July 2012
Medaille College August 2009 - July 2011
Sisters of Saint Joseph Buffalo January 2011 - June 2011
Coutts Information Services July 2009 - June 2011
University at Buffalo April 2008 - June 2009
Bureau Veritas March 2009 - May 2009
Buffalo and Erie County Public Library September 2008 - December 2008
TeleTech August 2007 - March 2008
Skills
Public Services, Library, Library Research, Public Libraries, Management, Academia, Information Literacy, Library Science, Collection Development, Higher Education, Research, Virtual Reference, Metadata, Grant Writing, Grant Administration, Database Administration, Technical Services
Education
University at Buffalo 2007 — 2009
Graduate School of Education, Library and Information Studies
Medaille College 2003 — 2004
Master's Degree, Education Preparation/Childhood 1-6
SUNY Fredonia 1999 — 2003
BA, Psychology
North Tonawanda High School
Stephen Holley's TeleTech Experience February 2003 - February 2004
Job Learning Manager at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel September 2015 - Present
SolarCity July 2015 - September 2015
Williams-Sonoma, Inc. October 2011 - May 2015
Lowe's September 2008 - May 2011
Stream Global Services February 2004 - July 2008
TeleTech February 2003 - February 2004
Telespectrum August 1996 - January 2003
Skills
Training, Coaching, Instructional Design, Vendor Management, Team Management, Customer Experience, Leadership, Call Centers, Recruiting, Performance Management, Employee Training, Employee Engagement, Training Delivery, Team Building, Process Improvement, Leadership Development, ADDIE, Interviews, Onboarding, Talent Acquisition, Change Management, Curriculum Design, Customer Service, Organizational..., Project Management, Outsourcing, Business Process..., Succession Planning, Analysis, Customer Retention, CRM, Management, Employee Relations, Strategic Planning, Talent Management, E-Learning, Human Resources, Hiring, Needs Analysis, Strategy, Performance Improvement, Workshop Facilitation, Organizational..., Applicant Tracking..., Team Leadership, Conflict Resolution, Sourcing, Operations Management, Instructor-led Training, Staff Development
Education
Marshall University 1987 — 1989
MA, Communication
Sitel September 2015 - Present
SolarCity July 2015 - September 2015
Williams-Sonoma, Inc. October 2011 - May 2015
Lowe's September 2008 - May 2011
Stream Global Services February 2004 - July 2008
TeleTech February 2003 - February 2004
Telespectrum August 1996 - January 2003
Skills
Training, Coaching, Instructional Design, Vendor Management, Team Management, Customer Experience, Leadership, Call Centers, Recruiting, Performance Management, Employee Training, Employee Engagement, Training Delivery, Team Building, Process Improvement, Leadership Development, ADDIE, Interviews, Onboarding, Talent Acquisition, Change Management, Curriculum Design, Customer Service, Organizational..., Project Management, Outsourcing, Business Process..., Succession Planning, Analysis, Customer Retention, CRM, Management, Employee Relations, Strategic Planning, Talent Management, E-Learning, Human Resources, Hiring, Needs Analysis, Strategy, Performance Improvement, Workshop Facilitation, Organizational..., Applicant Tracking..., Team Leadership, Conflict Resolution, Sourcing, Operations Management, Instructor-led Training, Staff Development
Education
Marshall University 1987 — 1989
MA, Communication
Jared Gressley Jared Gressley's TeleTech Experience September 1998 - December 2000
Job Helping companies navigate the lead/demand gen & sales pipeline jungle!
Industry Information Technology and Services
Experience
Direct Marketing Partners July 2015 - Present
Hard Manufacturing Co Inc May 2014 - December 2014
ATTO Technology September 2012 - April 2013
LocalEdge February 2011 - August 2012
Optoma Technology September 2007 - May 2010
Ingram Micro December 2001 - September 2007
Ingram Micro December 2000 - December 2001
TeleTech September 1998 - December 2000
Sleepy-Head Entertainment June 1995 - December 1998
WEDG-FM 103.3 'The EDGE' June 1995 - September 1997
Skills
Strategic Planning, Email Marketing, Sales Operations, Account Management, Customer Service, Team Leadership, Solution Selling, Sales, Strategy, Marketing Strategy, Leadership, Direct Sales, Channel, Negotiation, Channel Partners, Forecasting, Time Management, Product Marketing, B2B, Sales Management, Competitive Analysis, Online Advertising, Cold Calling, Social Media Marketing, Call Centers, Telecommunications, Advertising, Strategic Partnerships, Project Management, Selling, Resellers, Vendor Management, Training, Marketing, New Business Development, Selling Skills, Marketing Communications, Sales Process, Business Development, Lead Generation, SEO, Sales Presentations, Multi-channel Marketing, Public Speaking, Event Planning, Management, Salesforce.com, Channel Sales, Product Management, Medical Devices
Education
Medaille College 1991 — 1995
BS, Media Communications; Promotions, Marketing & Mass Media
Williamsville North High School 1988 — 1990
NYS Diploma, General, 90
St Joseph's Collegiate Institute 1986 — 1988
n/a, n/a, 2.0
Direct Marketing Partners July 2015 - Present
Hard Manufacturing Co Inc May 2014 - December 2014
ATTO Technology September 2012 - April 2013
LocalEdge February 2011 - August 2012
Optoma Technology September 2007 - May 2010
Ingram Micro December 2001 - September 2007
Ingram Micro December 2000 - December 2001
TeleTech September 1998 - December 2000
Sleepy-Head Entertainment June 1995 - December 1998
WEDG-FM 103.3 'The EDGE' June 1995 - September 1997
Skills
Strategic Planning, Email Marketing, Sales Operations, Account Management, Customer Service, Team Leadership, Solution Selling, Sales, Strategy, Marketing Strategy, Leadership, Direct Sales, Channel, Negotiation, Channel Partners, Forecasting, Time Management, Product Marketing, B2B, Sales Management, Competitive Analysis, Online Advertising, Cold Calling, Social Media Marketing, Call Centers, Telecommunications, Advertising, Strategic Partnerships, Project Management, Selling, Resellers, Vendor Management, Training, Marketing, New Business Development, Selling Skills, Marketing Communications, Sales Process, Business Development, Lead Generation, SEO, Sales Presentations, Multi-channel Marketing, Public Speaking, Event Planning, Management, Salesforce.com, Channel Sales, Product Management, Medical Devices
Education
Medaille College 1991 — 1995
BS, Media Communications; Promotions, Marketing & Mass Media
Williamsville North High School 1988 — 1990
NYS Diploma, General, 90
St Joseph's Collegiate Institute 1986 — 1988
n/a, n/a, 2.0
Rebecca Goodson Rebecca Goodson's TeleTech Experience October 2012 - Present
Job Verifier at Convergys
Industry Consumer Services
Experience
TeleTech October 2012 - Present
Convergys 2015 - 2015
Convergys 2015 - 2015
Convergys 2015 - 2015
Skills
Customer Satisfaction, Customer Service, Call Centers, Training, Management, Data Entry, Team Leadership, Coaching, Process Improvement, Outlook, Time Management, Customer Experience, Professional Counseling, Substance Abuse..., Family Therapy, Individual Counselling, Mental Health Counseling, Career Counseling, Crisis Intervention, Therapeutic Crisis..., Behavioral Counseling, Life Coaching
Education
Liberty University 2008 — 2012
Master of Arts (MA), Mental Health Counseling/Counselor
Liberty University 2005 — 2008
Bachelor's degree, Psychology
TeleTech October 2012 - Present
Convergys 2015 - 2015
Convergys 2015 - 2015
Convergys 2015 - 2015
Skills
Customer Satisfaction, Customer Service, Call Centers, Training, Management, Data Entry, Team Leadership, Coaching, Process Improvement, Outlook, Time Management, Customer Experience, Professional Counseling, Substance Abuse..., Family Therapy, Individual Counselling, Mental Health Counseling, Career Counseling, Crisis Intervention, Therapeutic Crisis..., Behavioral Counseling, Life Coaching
Education
Liberty University 2008 — 2012
Master of Arts (MA), Mental Health Counseling/Counselor
Liberty University 2005 — 2008
Bachelor's degree, Psychology
Barry Eckert Barry Eckert's TeleTech Experience January 2000 - January 2001
Job HP Rescue Technician at Quanta Computer Inc.
Industry Information Technology and Services
Experience
Quanta Computer Inc. October 2014 - Present
Staples April 2013 - April 2014
TDM Research September 2008 - November 2008
Edna's SuperMart, Inc August 2003 - June 2008
Hill's Downtown Chevron October 2002 - April 2003
TechRx January 2001 - January 2002
Teletech January 2000 - January 2001
Skills
Technical Support, Troubleshooting, Windows 8, Windows 8.1, Windows 7, Windows XP Pro, HP Service Center, Retail Management, Customer Service, Telephone Skills, C#, Visual Basic, .NET, Java, HTML/XML, Dreamweaver, ColdFusion, Unix, Microsoft Office
Education
Nashville State Community College 2010 — 2013
incomplete, Computer Information Systems (Application Developer)
University of Alabama at Birmingham 1981 — 1984
B.S, Psychology
Marion Military Institute 1978 — 1980
diploma, college preparatory
Quanta Computer Inc. October 2014 - Present
Staples April 2013 - April 2014
TDM Research September 2008 - November 2008
Edna's SuperMart, Inc August 2003 - June 2008
Hill's Downtown Chevron October 2002 - April 2003
TechRx January 2001 - January 2002
Teletech January 2000 - January 2001
Skills
Technical Support, Troubleshooting, Windows 8, Windows 8.1, Windows 7, Windows XP Pro, HP Service Center, Retail Management, Customer Service, Telephone Skills, C#, Visual Basic, .NET, Java, HTML/XML, Dreamweaver, ColdFusion, Unix, Microsoft Office
Education
Nashville State Community College 2010 — 2013
incomplete, Computer Information Systems (Application Developer)
University of Alabama at Birmingham 1981 — 1984
B.S, Psychology
Marion Military Institute 1978 — 1980
diploma, college preparatory
Susan Harknett Susan Harknett's TeleTech Experience October 2014 - April 2015
Job Processor at Precision Property Management
Industry Real Estate
Experience
Precision Property Management May 2015 - Present
TeleTech October 2014 - April 2015
Skills
Investment Properties, Real Estate, Customer Service, Foreclosures, Short Sales, Sellers, Residential Homes, Property Management, Negotiation, REO, Single Family Homes, Strategic Planning, Sales, Contract Negotiation, Investors, Real Estate Transactions, Team Building, Microsoft Office, Marketing, Microsoft Excel, HUD, Management, FHA
Education
Lake Michigan College 1986 — 1988
Accounting
Precision Property Management May 2015 - Present
TeleTech October 2014 - April 2015
Skills
Investment Properties, Real Estate, Customer Service, Foreclosures, Short Sales, Sellers, Residential Homes, Property Management, Negotiation, REO, Single Family Homes, Strategic Planning, Sales, Contract Negotiation, Investors, Real Estate Transactions, Team Building, Microsoft Office, Marketing, Microsoft Excel, HUD, Management, FHA
Education
Lake Michigan College 1986 — 1988
Accounting
Donald Daniels Donald Daniels's TeleTech Experience April 2012 - March 2014
Job Indepenent Associate
Industry Legal Services
Experience
Human Arc August 2015 - Present
Legalshield Independent Associate - Donald Daniels January 2012 - Present
Human Arc November 2014 - August 2015
American Marketing & Publishing, LLC September 2014 - October 2014
TeleTech April 2012 - March 2014
TeleTech December 2008 - March 2014
Skills
Microsoft Excel, Training, Networking, Call Centers, Workforce Management, Customer Satisfaction, Customer Experience, Process Improvement, Operations Management, Team Management, Team Leadership, Quality Assurance, Customer Service, Service Delivery, Team Building, Coaching, Recruiting, Employee Training, Operational Excellence, Avaya, Business Process..., Training Delivery, Sales, Troubleshooting, CRM, Management, Business Analysis, Change Management, Analysis, Technical Support, Time Management, Project Management, Soft Skills, Process Management, Customer Support, System Administration, Inventory Management, Data Analysis, Teamwork, Access, Leadership Development
Education
Lorain County Community College 2003 — 2010
Associate of Science (AS), computers and networking
Human Arc August 2015 - Present
Legalshield Independent Associate - Donald Daniels January 2012 - Present
Human Arc November 2014 - August 2015
American Marketing & Publishing, LLC September 2014 - October 2014
TeleTech April 2012 - March 2014
TeleTech December 2008 - March 2014
Skills
Microsoft Excel, Training, Networking, Call Centers, Workforce Management, Customer Satisfaction, Customer Experience, Process Improvement, Operations Management, Team Management, Team Leadership, Quality Assurance, Customer Service, Service Delivery, Team Building, Coaching, Recruiting, Employee Training, Operational Excellence, Avaya, Business Process..., Training Delivery, Sales, Troubleshooting, CRM, Management, Business Analysis, Change Management, Analysis, Technical Support, Time Management, Project Management, Soft Skills, Process Management, Customer Support, System Administration, Inventory Management, Data Analysis, Teamwork, Access, Leadership Development
Education
Lorain County Community College 2003 — 2010
Associate of Science (AS), computers and networking
Alfreda Bonner Alfreda Bonner's TeleTech Experience October 2001 - April 2002
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
LabCorp April 2002 - September 2010
LabCorp 2002 - 2010
TeleTech October 2001 - April 2002
Skills
Troubleshooting, Computer Repair, Retesting, Operating Systems
Education
Bessemer State Technical College 1999 — 2002
Associate's Degree, Industrial Electronics Technology/Technician, 3.289
Bessemer State Technical College 1999 — 2001
Associate in Applied Technology, Industrial Electronics Technology/Technician
Lawson State Community College-Birmingham Campus 1974 — 1976
Computer Science, 3.9
LabCorp April 2002 - September 2010
LabCorp 2002 - 2010
TeleTech October 2001 - April 2002
Skills
Troubleshooting, Computer Repair, Retesting, Operating Systems
Education
Bessemer State Technical College 1999 — 2002
Associate's Degree, Industrial Electronics Technology/Technician, 3.289
Bessemer State Technical College 1999 — 2001
Associate in Applied Technology, Industrial Electronics Technology/Technician
Lawson State Community College-Birmingham Campus 1974 — 1976
Computer Science, 3.9
Grant Lomas's TeleTech Experience April 2000 - May 2002
Job SVP National Director at Jones Lang La Salle
Industry Real Estate
Experience
Jones Lang La Salle October 2007 - Present
STARTEK June 2002 - August 2007
TeleTech April 2000 - May 2002
Jeppesen July 1997 - October 2000
Skills
Program Management, Contract Negotiation
Education
University of Phoenix 1994 — 1996
Master of Business Administration (MBA), Business Administration and Management, General
Linfield College
Business Administration and Management, General
Jones Lang La Salle October 2007 - Present
STARTEK June 2002 - August 2007
TeleTech April 2000 - May 2002
Jeppesen July 1997 - October 2000
Skills
Program Management, Contract Negotiation
Education
University of Phoenix 1994 — 1996
Master of Business Administration (MBA), Business Administration and Management, General
Linfield College
Business Administration and Management, General
Sebastian Bernal's TeleTech Experience April 2008 - June 2009
Job Strategy Management Coordinator at Point Eight Power
Industry Management Consulting
Experience
Point Eight Power September 2013 - Present
Louisiana Small Business Development Center June 2013 - August 2013
Loyola University May 2012 - August 2012
Loyola University September 2010 - August 2012
Loyola University May 2010 - September 2011
TeleTech April 2008 - June 2009
KPMG December 2007 - March 2008
Skills
Research, Public Speaking, Strategic Planning, Business Strategy, Management Consulting, Cross-functional Team..., Management, Leadership, Strategic Financial..., Project Management, Business Networking, Customer Service, Team Building, Economics, Event Planning, Sales, Data Analysis, Budgets, Business Planning, Business Development, Finance, Strategy, Teamwork, Market Research
Education
Loyola University New Orleans 2009 — 2013
Bachelor of Business Administration (BBA), Business Administration, Management, Economics
Point Eight Power September 2013 - Present
Louisiana Small Business Development Center June 2013 - August 2013
Loyola University May 2012 - August 2012
Loyola University September 2010 - August 2012
Loyola University May 2010 - September 2011
TeleTech April 2008 - June 2009
KPMG December 2007 - March 2008
Skills
Research, Public Speaking, Strategic Planning, Business Strategy, Management Consulting, Cross-functional Team..., Management, Leadership, Strategic Financial..., Project Management, Business Networking, Customer Service, Team Building, Economics, Event Planning, Sales, Data Analysis, Budgets, Business Planning, Business Development, Finance, Strategy, Teamwork, Market Research
Education
Loyola University New Orleans 2009 — 2013
Bachelor of Business Administration (BBA), Business Administration, Management, Economics
Brittany Ragnoni Brittany Ragnoni's TeleTech Experience March 2008 - May 2011
Job Real Estate Agent at The Russell Group Real Estate
Industry Telecommunications
Experience
Animal Clinic Northview June 2013 - Present
RUSSELL REALTY SERVICES March 2013 - Present
Twilight Boutique March 2012 - September 2012
Ridge Cleaners October 2011 - March 2012
TeleTech March 2008 - May 2011
Ridge Cleaners April 2007 - April 2008
Portrait Innovations August 2006 - April 2007
Petland Retail Stores October 2003 - May 2006
Skills
Customer Service, Sales, Microsoft Office, Microsoft Excel, Microsoft Word, Job Coaching, Highly detail oriented, Highly Reliable, Highly motivated..., Management, Leadership, Sales Management, Process Scheduler, Quality Assurance, Training
Education
Lorain County Community College 2003 — 2006
Associate of Arts (AA), Psychology
Lorain County Community College 2011 — 2011
Business Administration and Management, General
Lorain County Community College 2012 — 2012
Real Estate
Vermilion High School 1991 — 2003
Animal Clinic Northview June 2013 - Present
RUSSELL REALTY SERVICES March 2013 - Present
Twilight Boutique March 2012 - September 2012
Ridge Cleaners October 2011 - March 2012
TeleTech March 2008 - May 2011
Ridge Cleaners April 2007 - April 2008
Portrait Innovations August 2006 - April 2007
Petland Retail Stores October 2003 - May 2006
Skills
Customer Service, Sales, Microsoft Office, Microsoft Excel, Microsoft Word, Job Coaching, Highly detail oriented, Highly Reliable, Highly motivated..., Management, Leadership, Sales Management, Process Scheduler, Quality Assurance, Training
Education
Lorain County Community College 2003 — 2006
Associate of Arts (AA), Psychology
Lorain County Community College 2011 — 2011
Business Administration and Management, General
Lorain County Community College 2012 — 2012
Real Estate
Vermilion High School 1991 — 2003
Matthew Hunsucker's TeleTech Experience 2010 - 2013
Job Help Desk Technician at ACRT, Inc.
Industry Information Technology and Services
Experience
ACRT, Inc. May 2014 - Present
TeleTech 2010 - 2013
Verizon Wireless April 2011 - November 2011
Skills
Help Desk Support, Network Administration, End User Training, Dell KACE, Server Management, Active Directory, Microsoft Exchange, Citrix, Database Security, Visual Basic, Java, HTML scripting, Microsoft Office, Microsoft Excel, Microsoft Word, Access Database, Adobe Design Programs, Android, Web Design, Web Development, PowerPoint, Content Writing, Technical Support, Troubleshooting, Windows 7, Project Planning, Computer Hardware, Strategic Planning, Customer Service, Project Management, Team Leadership, Training, Access, Call Centers
Education
Lorain County Community College 2011 — 2013
Associate of Science (A.S.), Computer Science
The University of Akron 2009 — 2010
Bachelor of Science (BS), Computer and Information Sciences, General
Black River High School 2005 — 2009
General Studies, College/University Preparatory and Advanced High School/Secondary Diploma Program
ACRT, Inc. May 2014 - Present
TeleTech 2010 - 2013
Verizon Wireless April 2011 - November 2011
Skills
Help Desk Support, Network Administration, End User Training, Dell KACE, Server Management, Active Directory, Microsoft Exchange, Citrix, Database Security, Visual Basic, Java, HTML scripting, Microsoft Office, Microsoft Excel, Microsoft Word, Access Database, Adobe Design Programs, Android, Web Design, Web Development, PowerPoint, Content Writing, Technical Support, Troubleshooting, Windows 7, Project Planning, Computer Hardware, Strategic Planning, Customer Service, Project Management, Team Leadership, Training, Access, Call Centers
Education
Lorain County Community College 2011 — 2013
Associate of Science (A.S.), Computer Science
The University of Akron 2009 — 2010
Bachelor of Science (BS), Computer and Information Sciences, General
Black River High School 2005 — 2009
General Studies, College/University Preparatory and Advanced High School/Secondary Diploma Program
Lynette Young's TeleTech Experience January 2015 - Present
Job TeleTech at home
Industry Individual & Family Services
Experience
TeleTech January 2015 - Present
Boys Village November 2013 - November 2014
Cinc II June 2014 - September 2014
LHK Partners, Inc. June 2013 - September 2013
American Greetings January 2013 - June 2013
TutorABC March 2008 - September 2012
US Census Bureau January 2010 - July 2010
Christian Book Center November 1998 - December 2003
Administrative Assistance May 1993 - August 1996
Skills
Recruiting, Teaching, Training, ESL, Public Speaking, Customer Service, Merchandising, Coaching, Human Resources
Education
McNeese State University 2004 — 2008
Bachelors;, General Studies; minor in Pychology2008
TeleTech January 2015 - Present
Boys Village November 2013 - November 2014
Cinc II June 2014 - September 2014
LHK Partners, Inc. June 2013 - September 2013
American Greetings January 2013 - June 2013
TutorABC March 2008 - September 2012
US Census Bureau January 2010 - July 2010
Christian Book Center November 1998 - December 2003
Administrative Assistance May 1993 - August 1996
Skills
Recruiting, Teaching, Training, ESL, Public Speaking, Customer Service, Merchandising, Coaching, Human Resources
Education
McNeese State University 2004 — 2008
Bachelors;, General Studies; minor in Pychology2008
Tomesha Vaughn's TeleTech Experience 2007 - 2010
Job Financial Services Representative at Firefighters Community Credit Union (FFCCU)
Industry Banking
Experience
Firefighters Community Credit Union (FFCCU) January 2015 - Present
Sun Center Federal Credit Union February 2014 - January 2015
Sun Center Federal Credit Union January 2012 - February 2014
Cowhaus Creamery 2011 - 2012
TeleTech 2007 - 2010
TeleTech July 2009 - December 2009
Blockbuster Video 2004 - January 2007
Skills
Customer Service, Coaching, Customer Experience, Problem Solving, Team Building, Retail, Microsoft Office, Customer Satisfaction, Operations Management, Team Leadership, Hiring, Teamwork, Social Media, Public Speaking, Notary Public, Banking, Call Centers, Credit Unions, Loan Servicing, Cash Handling Experience, Outlook, Networking, Training, Leadership, Management, Time Management, Customer Retention, Process Improvement, Recruiting, Employee Training, Leadership Development, Employee Relations, Sales
Education
Lorain County Community College
Firefighters Community Credit Union (FFCCU) January 2015 - Present
Sun Center Federal Credit Union February 2014 - January 2015
Sun Center Federal Credit Union January 2012 - February 2014
Cowhaus Creamery 2011 - 2012
TeleTech 2007 - 2010
TeleTech July 2009 - December 2009
Blockbuster Video 2004 - January 2007
Skills
Customer Service, Coaching, Customer Experience, Problem Solving, Team Building, Retail, Microsoft Office, Customer Satisfaction, Operations Management, Team Leadership, Hiring, Teamwork, Social Media, Public Speaking, Notary Public, Banking, Call Centers, Credit Unions, Loan Servicing, Cash Handling Experience, Outlook, Networking, Training, Leadership, Management, Time Management, Customer Retention, Process Improvement, Recruiting, Employee Training, Leadership Development, Employee Relations, Sales
Education
Lorain County Community College
Anthony Vallelonga Anthony Vallelonga's TeleTech Experience 2007 - 2008
Job Software Test Engineer at DATABASICS
Industry Information Technology and Services
Experience
DATABASICS April 2013 - Present
Teletech 2007 - 2008
Sears 2000 - 2007
Skills
SQL, XML, PHP, HTML, CSS, JavaScript, Java, Unix, OS X, Project Management, Software Development, Application Architecture, System Life Cycle, Information Technology, Cyber-security, Computer Forensics, Social Networking, Web Design, Requirements Analysis, Databases, Data Warehousing, Data Modeling, Team Management
Education
Marymount University 2011 — 2013
Bachelor of Business in Information Technology, Forensic Computing
International Academy of Design and Technology 2000 — 2001
Associate of Science, Computer Information Management
DATABASICS April 2013 - Present
Teletech 2007 - 2008
Sears 2000 - 2007
Skills
SQL, XML, PHP, HTML, CSS, JavaScript, Java, Unix, OS X, Project Management, Software Development, Application Architecture, System Life Cycle, Information Technology, Cyber-security, Computer Forensics, Social Networking, Web Design, Requirements Analysis, Databases, Data Warehousing, Data Modeling, Team Management
Education
Marymount University 2011 — 2013
Bachelor of Business in Information Technology, Forensic Computing
International Academy of Design and Technology 2000 — 2001
Associate of Science, Computer Information Management
Raphael Metron Raphael Metron's TeleTech Experience 2000 - 2002
Job IT Expert || Entrepreneur || REALTOR
Industry Internet
Experience
Stevenson & Hunt Insurance Brokers August 2012 - Present
Pinheiro Realty & Ins. Ltd April 2008 - Present
PrimeWeb.ca February 2001 - Present
The Home Depot Canada 1994 - 2005
Teletech 2000 - 2002
Skills
Project Management, Customer Service, New Business Development, Real Estate, Strategic Planning, Small Business, Social Media, Online Advertising, Investment Properties, Public Speaking, Entrepreneurship, Management, Leadership, Marketing, Team Building, Sales, Marketing Strategy, Coaching, Social Media Marketing, Account Management, Business Strategy, Social Networking, Sales Management, Business Planning, Team Leadership, Project Planning, Business Development
Education
The University of Western Ontario - King's University College 1993 — 1999
Bachelor of Arts (B.A.), 1999, Geography
Stevenson & Hunt Insurance Brokers August 2012 - Present
Pinheiro Realty & Ins. Ltd April 2008 - Present
PrimeWeb.ca February 2001 - Present
The Home Depot Canada 1994 - 2005
Teletech 2000 - 2002
Skills
Project Management, Customer Service, New Business Development, Real Estate, Strategic Planning, Small Business, Social Media, Online Advertising, Investment Properties, Public Speaking, Entrepreneurship, Management, Leadership, Marketing, Team Building, Sales, Marketing Strategy, Coaching, Social Media Marketing, Account Management, Business Strategy, Social Networking, Sales Management, Business Planning, Team Leadership, Project Planning, Business Development
Education
The University of Western Ontario - King's University College 1993 — 1999
Bachelor of Arts (B.A.), 1999, Geography
Robert Detablan Robert Detablan's TeleTech Experience January 2009 - April 2011
Job Senior Technical Recruiter at HR International
Industry Staffing and Recruiting
Experience
HR International June 2011 - Present
TeleTech January 2009 - April 2011
Transcom 2011 - 2011
US Army July 1990 - March 2005
Education
Texas State Technical College 2002 — 2003
Computer Science, Programming, E-commerce, Network Administration
Mclennan Community College 2000 — 2002
Associates Degree, Computer Science, Network Administration
HR International June 2011 - Present
TeleTech January 2009 - April 2011
Transcom 2011 - 2011
US Army July 1990 - March 2005
Education
Texas State Technical College 2002 — 2003
Computer Science, Programming, E-commerce, Network Administration
Mclennan Community College 2000 — 2002
Associates Degree, Computer Science, Network Administration
Corey Hinze Corey Hinze's TeleTech Experience January 2005 - January 2010
Job Team Leader Automotive Quality Containment
Industry Consumer Services
Experience
TFT Global Inc. June 2012 - Present
TeleTech January 2005 - January 2010
Halla Climate Control Canada November 2000 - July 2002
Education
Loyalist College 2002 — 2004
Advertising, Print Ad and Marketing
Centennial Secondary School 1995 — 2000
OAC, Arts
TFT Global Inc. June 2012 - Present
TeleTech January 2005 - January 2010
Halla Climate Control Canada November 2000 - July 2002
Education
Loyalist College 2002 — 2004
Advertising, Print Ad and Marketing
Centennial Secondary School 1995 — 2000
OAC, Arts
Andrew Vranesic's TeleTech Experience January 2013 - Present
Job VP Product Management at TeleTech
Industry Information Technology and Services
Experience
TeleTech January 2013 - Present
GE Healthcare October 2008 - January 2013
GE Healthcare July 2005 - September 2008
GE Healthcare August 2003 - April 2005
GE Healthcare August 2001 - August 2003
GE Healthcare March 2001 - August 2001
GE July 1999 - March 2001
Skills
Strategy, Forecasting, Six Sigma, Market Research, Product Launch, Segmentation, Management, Medical Devices, Supply Chain, Leadership, Product Management, Operations Management, Product Development, Marketing, Cross-functional Team..., Product Marketing
Education
Northwestern University - Kellogg School of Management 2003 — 2006
MBA, Marketing, Strategy, Analytical Consulting
Marquette University 1995 — 1999
BS Biomedical Engineering, Biomechanics
TeleTech January 2013 - Present
GE Healthcare October 2008 - January 2013
GE Healthcare July 2005 - September 2008
GE Healthcare August 2003 - April 2005
GE Healthcare August 2001 - August 2003
GE Healthcare March 2001 - August 2001
GE July 1999 - March 2001
Skills
Strategy, Forecasting, Six Sigma, Market Research, Product Launch, Segmentation, Management, Medical Devices, Supply Chain, Leadership, Product Management, Operations Management, Product Development, Marketing, Cross-functional Team..., Product Marketing
Education
Northwestern University - Kellogg School of Management 2003 — 2006
MBA, Marketing, Strategy, Analytical Consulting
Marquette University 1995 — 1999
BS Biomedical Engineering, Biomechanics
Kara Phadael Kara Phadael's TeleTech Experience March 2003 - November 2003
Job QA Tester at Farm Credit Financial Partners, Inc.
Industry Information Technology and Services
Experience
Farm Credit Financial Partners, Inc. July 2015 - Present
Quality Health Ideas October 2014 - May 2015
Quality Health Ideas August 2012 - October 2014
TicketNetwork November 2006 - August 2012
Century 21 Classic Homes April 2010 - May 2012
Computer Science Corporation May 2005 - November 2006
Waste Management December 2003 - April 2005
TeleTech March 2003 - November 2003
TeleTech March 2003 - November 2003
UNITED Health Care June 2002 - August 2002
Skills
.Net, C#, Visual Basic, HTML, CSS, SDLC, Functional Testing, Gui testing, QTP, Software Testing Life..., TestComplete, Automated Software..., Microsoft Office, Customer Service, .NET, Quality Assurance, Testing, Scrum, Troubleshooting, Test Automation, Manual Testing, Visual Studio, SQL, Microsoft SQL Server, HP QTP, Regression Testing, Test Planning, Web Services
Education
Manchester Community College 2000 — 2002
Certificate, Computer Programming Technology
Manchester Community College
Certificate; in Associate in Science Degree Program, Computer Programming Technology; Computer Programming Technology
Farm Credit Financial Partners, Inc. July 2015 - Present
Quality Health Ideas October 2014 - May 2015
Quality Health Ideas August 2012 - October 2014
TicketNetwork November 2006 - August 2012
Century 21 Classic Homes April 2010 - May 2012
Computer Science Corporation May 2005 - November 2006
Waste Management December 2003 - April 2005
TeleTech March 2003 - November 2003
TeleTech March 2003 - November 2003
UNITED Health Care June 2002 - August 2002
Skills
.Net, C#, Visual Basic, HTML, CSS, SDLC, Functional Testing, Gui testing, QTP, Software Testing Life..., TestComplete, Automated Software..., Microsoft Office, Customer Service, .NET, Quality Assurance, Testing, Scrum, Troubleshooting, Test Automation, Manual Testing, Visual Studio, SQL, Microsoft SQL Server, HP QTP, Regression Testing, Test Planning, Web Services
Education
Manchester Community College 2000 — 2002
Certificate, Computer Programming Technology
Manchester Community College
Certificate; in Associate in Science Degree Program, Computer Programming Technology; Computer Programming Technology
Cynthia Lea Byler Cynthia Lea Byler's TeleTech Experience October 2013 - May 2014
Job Owner/Designer at cYbY inK
Industry Design
Experience
cYbY inK 2012 - Present
Verizon 2014 - 2015
Verizon 2014 - 2015
Verizon 2014 - 2015
ATS 2014 - 2015
ATS 2014 - 2015
ATS 2014 - 2015
ATS 2014 - 2015
ATS 2014 - 2015
TeleTech October 2013 - May 2014
Skills
E-Learning, SnagIt, Training, Project Management, Instructional Design, Customer Service, Video, Dreamweaver, Public Relations, Social Media, Public Speaking, Technical Writing, Captivate
Education
University of Missouri-Columbia 1996 — 1998
MA Ed, Curriculum & Instruction
Lincoln University (MO) 1990 — 1996
Bachelor of Science (BS), Fine and Studio Arts
cYbY inK 2012 - Present
Verizon 2014 - 2015
Verizon 2014 - 2015
Verizon 2014 - 2015
ATS 2014 - 2015
ATS 2014 - 2015
ATS 2014 - 2015
ATS 2014 - 2015
ATS 2014 - 2015
TeleTech October 2013 - May 2014
Skills
E-Learning, SnagIt, Training, Project Management, Instructional Design, Customer Service, Video, Dreamweaver, Public Relations, Social Media, Public Speaking, Technical Writing, Captivate
Education
University of Missouri-Columbia 1996 — 1998
MA Ed, Curriculum & Instruction
Lincoln University (MO) 1990 — 1996
Bachelor of Science (BS), Fine and Studio Arts
Sofía Jakim's TeleTech Experience January 2007 - February 2009
Job Sr. Talent Acquisition Specialist at Ford Motor Company / HR Professional at IBM
Industry Human Resources
Experience
IBM February 2014 - Present
Self-Employed March 2008 - Present
Kenexa April 2011 - February 2014
TeleTech January 2007 - February 2009
Skills
Recruiting, Human Resources, Interviews, Talent Acquisition, Technical Recruiting, Talent Management, Employee Relations, Sourcing, Screening, HR Consulting, Power Management, Project Planning, Finance, Manufacturing, Marketing, Digital Media, Psychotherapy, Public Relations, Counseling Psychology, Psychology, Applicant Tracking..., Training, Translation, Headhunting, Executive Search
Education
– Universidad de Buenos Aires. Matricula: 46856. 1999 — 2005
Bs., Psychology
Escuela Nacional Superior de Lenguas Vivas J. F. Kennedy. Bilingual High school. Degree in Literatur 1996 — 1999
High School degree, Degree in Literature.
Lawrence Technological University
IBM February 2014 - Present
Self-Employed March 2008 - Present
Kenexa April 2011 - February 2014
TeleTech January 2007 - February 2009
Skills
Recruiting, Human Resources, Interviews, Talent Acquisition, Technical Recruiting, Talent Management, Employee Relations, Sourcing, Screening, HR Consulting, Power Management, Project Planning, Finance, Manufacturing, Marketing, Digital Media, Psychotherapy, Public Relations, Counseling Psychology, Psychology, Applicant Tracking..., Training, Translation, Headhunting, Executive Search
Education
– Universidad de Buenos Aires. Matricula: 46856. 1999 — 2005
Bs., Psychology
Escuela Nacional Superior de Lenguas Vivas J. F. Kennedy. Bilingual High school. Degree in Literatur 1996 — 1999
High School degree, Degree in Literature.
Lawrence Technological University
Margie Yevara's TeleTech Experience August 2008 - August 2015
Job Investor and finance professional
Industry Outsourcing/Offshoring
Experience
Landlording/property management August 2015 - Present
TeleTech August 2008 - August 2015
Polycom (Formerly Spectralink) 2006 - 2008
AIMCO July 2007 - December 2007
Molson Coors 2003 - 2006
Graphic Packaging International 1999 - 2003
Monahan Mijares & Asociados 1996 - 1999
Price Waterhouse 1988 - 1994
Skills
Treasury, Sarbanes-Oxley Act, SEC filings, Risk Management, Financial Analysis, Mergers, Accounting, Mergers & Acquisitions, Financial Reporting, Tax, Auditing, SEC Filings, Management, Finance
Education
University of Colorado Denver 1986 — 1988
MS Accounting, Accounting and Finance
McKendree University 1976 — 1979
BS Elem Educ, Eduction
Landlording/property management August 2015 - Present
TeleTech August 2008 - August 2015
Polycom (Formerly Spectralink) 2006 - 2008
AIMCO July 2007 - December 2007
Molson Coors 2003 - 2006
Graphic Packaging International 1999 - 2003
Monahan Mijares & Asociados 1996 - 1999
Price Waterhouse 1988 - 1994
Skills
Treasury, Sarbanes-Oxley Act, SEC filings, Risk Management, Financial Analysis, Mergers, Accounting, Mergers & Acquisitions, Financial Reporting, Tax, Auditing, SEC Filings, Management, Finance
Education
University of Colorado Denver 1986 — 1988
MS Accounting, Accounting and Finance
McKendree University 1976 — 1979
BS Elem Educ, Eduction
Ian Houghton's TeleTech Experience October 2008 - Present
Job System Administrator at TeleTech
Industry Information Technology and Services
Experience
TeleTech October 2008 - Present
Alpine Access October 2002 - October 2008
Skills
Technical Support, Active Directory, Troubleshooting, Web Development, System Administration, Network Administration, Operating Systems, Computer Hardware, IIS, DHCP, DNS, Workforce Management, Team Leadership, Windows Server, Service Delivery, Customer Satisfaction, Call Centers, Quality Assurance, BPO, Vendor Management
Education
Lancaster University 1996 — 1998
TeleTech October 2008 - Present
Alpine Access October 2002 - October 2008
Skills
Technical Support, Active Directory, Troubleshooting, Web Development, System Administration, Network Administration, Operating Systems, Computer Hardware, IIS, DHCP, DNS, Workforce Management, Team Leadership, Windows Server, Service Delivery, Customer Satisfaction, Call Centers, Quality Assurance, BPO, Vendor Management
Education
Lancaster University 1996 — 1998
David Salveson's TeleTech Experience 1998 - 1999
Job CTO & Offering Leader for IBM COE at CSC Computer Sciences Corporation
Industry Broadcast Media
Experience
CSC - Computer Sciences Corporation October 2014 - Present
Imagine Communications September 2010 - October 2014
CastleGate of Southern CO February 2008 - September 2010
NT9 (Neural Technologies) July 2007 - December 2007
Fair Isaac 2004 - June 2007
IBM 2001 - 2004
RedOak Solutions 2000 - 2001
TeleTech 1998 - 1999
MCI Systemhouse 1989 - 1998
SHL Systemhouse (EDS/Nex Innovations) 1989 - 1998
Skills
Software Development, Enterprise Software, Product Management, SaaS, Start-ups, IT Strategy, CRM, Analytics, Product Development, Business Intelligence, Leadership, Strategy, Entrepreneurship, Go-to-market Strategy, Business Development, New Business Development, Program Management, Integration, Solution Architecture, Strategic Planning, Digital Media, Management, Cloud Computing, Consulting, Business Analysis, Strategic Partnerships
Education
Loyola Marymount University 1979 — 1983
CSC - Computer Sciences Corporation October 2014 - Present
Imagine Communications September 2010 - October 2014
CastleGate of Southern CO February 2008 - September 2010
NT9 (Neural Technologies) July 2007 - December 2007
Fair Isaac 2004 - June 2007
IBM 2001 - 2004
RedOak Solutions 2000 - 2001
TeleTech 1998 - 1999
MCI Systemhouse 1989 - 1998
SHL Systemhouse (EDS/Nex Innovations) 1989 - 1998
Skills
Software Development, Enterprise Software, Product Management, SaaS, Start-ups, IT Strategy, CRM, Analytics, Product Development, Business Intelligence, Leadership, Strategy, Entrepreneurship, Go-to-market Strategy, Business Development, New Business Development, Program Management, Integration, Solution Architecture, Strategic Planning, Digital Media, Management, Cloud Computing, Consulting, Business Analysis, Strategic Partnerships
Education
Loyola Marymount University 1979 — 1983
Courtney Hill's TeleTech Experience November 2003 - June 2004
Job Human Resources Professional
Industry Human Resources
Experience
PRO Unlimited June 2012 - Present
Professional Staffing Group November 2010 - May 2012
John Hancock June 2004 - October 2010
Teletech November 2003 - June 2004
Skills
Temporary Placement, Talent Acquisition, Recruiting, Sourcing, Cold Calling, Benefits Administration, Technical Recruiting, Employee Relations, Employee Benefits, Onboarding, Applicant Tracking..., Human Resources, Staffing Services, Interviews, Hiring, Temporary Staffing, Screening Resumes, Sales, New Hire Orientations, Internet Recruiting, Payroll, Management, College Recruiting, Resume Writing, Building Relationships, Benefits Negotiation, Employee Training, Contract Recruitment, Executive Search, Screening, Permanent Placement, HRIS, Talent Management, Taleo, Training, Corporate Recruiting, Interview Preparation
Education
Suffolk University - Sawyer School of Management 2006 — 2010
MBA, Organizational Behavior
Massachusetts College of Liberal Arts 1996 — 2000
BS, BADM
PRO Unlimited June 2012 - Present
Professional Staffing Group November 2010 - May 2012
John Hancock June 2004 - October 2010
Teletech November 2003 - June 2004
Skills
Temporary Placement, Talent Acquisition, Recruiting, Sourcing, Cold Calling, Benefits Administration, Technical Recruiting, Employee Relations, Employee Benefits, Onboarding, Applicant Tracking..., Human Resources, Staffing Services, Interviews, Hiring, Temporary Staffing, Screening Resumes, Sales, New Hire Orientations, Internet Recruiting, Payroll, Management, College Recruiting, Resume Writing, Building Relationships, Benefits Negotiation, Employee Training, Contract Recruitment, Executive Search, Screening, Permanent Placement, HRIS, Talent Management, Taleo, Training, Corporate Recruiting, Interview Preparation
Education
Suffolk University - Sawyer School of Management 2006 — 2010
MBA, Organizational Behavior
Massachusetts College of Liberal Arts 1996 — 2000
BS, BADM
Helen Thorne's TeleTech Experience 2000 - 2002
Job Certified & Registered Pharmacy Technician
Industry Pharmaceuticals
Experience
Angel Kale 2013 - 2014
Self Employed 1972 - 2014
DaVita Rx February 2006 - November 2012
TeleTech 2000 - 2002
Skills
Healthcare, Managed Care, Nephrology, Leadership, Hospitals, Healthcare Management, Medicare, HIPAA, Clinical Research, Diabetes, Healthcare Information..., Medical Devices, Process Improvement, EMR, Medical Terminology, Patient Education, Clinical Nutrition, Hypertension, Team Building, Strategic Planning, Dialysis, Customer Service, Patient Advocacy, Nursing, Home Care, Pharmaceutical Industry, Pharmaceutical Sales, Pharmaceutics, Pharmacy, Pharmacy Automation, Community Pharmacy, Food Industry, Food Safety, Food Preparation, Food Quality, Food Science, Food Processing, Raw Food, RAW Processing, Sales, Direct Sales, Sales Process, Sales Operations, Business, New Business Development, Business Strategy, Business Planning, Business Intelligence, Business Process..., Small Business
Education
Loma Linda University 1972 — 1976
Angel Kale 2013 - 2014
Self Employed 1972 - 2014
DaVita Rx February 2006 - November 2012
TeleTech 2000 - 2002
Skills
Healthcare, Managed Care, Nephrology, Leadership, Hospitals, Healthcare Management, Medicare, HIPAA, Clinical Research, Diabetes, Healthcare Information..., Medical Devices, Process Improvement, EMR, Medical Terminology, Patient Education, Clinical Nutrition, Hypertension, Team Building, Strategic Planning, Dialysis, Customer Service, Patient Advocacy, Nursing, Home Care, Pharmaceutical Industry, Pharmaceutical Sales, Pharmaceutics, Pharmacy, Pharmacy Automation, Community Pharmacy, Food Industry, Food Safety, Food Preparation, Food Quality, Food Science, Food Processing, Raw Food, RAW Processing, Sales, Direct Sales, Sales Process, Sales Operations, Business, New Business Development, Business Strategy, Business Planning, Business Intelligence, Business Process..., Small Business
Education
Loma Linda University 1972 — 1976
Dana Tweed MBA's TeleTech Experience November 1997 - March 2000
Job Seasoned Sales and Marketing Professional, Freelance Writer, Fundraising, and Research Professional
Industry Marketing and Advertising
Experience
Tox Ed Solutions January 2005 - May 2007
Verizon May 2000 - November 2006
TeleTech November 1997 - March 2000
Skills
Strategic Planning, Team Building, Salesforce.com, Customer Service, Sales, Fundraising, Market Analysis, Market Research, Social Media Marketing, Copywriting, Copy Editing, Creative Writing, Creative Problem Solving, Volunteering, Non-profit Volunteer, Animal Welfare, Marketing Strategy, Leadership
Education
Medaille College 2002 — 2007
Niagara County Community College 1993 — 1997
Associate of Science (A.S.), Communication and Media Studies
Tox Ed Solutions January 2005 - May 2007
Verizon May 2000 - November 2006
TeleTech November 1997 - March 2000
Skills
Strategic Planning, Team Building, Salesforce.com, Customer Service, Sales, Fundraising, Market Analysis, Market Research, Social Media Marketing, Copywriting, Copy Editing, Creative Writing, Creative Problem Solving, Volunteering, Non-profit Volunteer, Animal Welfare, Marketing Strategy, Leadership
Education
Medaille College 2002 — 2007
Niagara County Community College 1993 — 1997
Associate of Science (A.S.), Communication and Media Studies
Cecil Daniel's TeleTech Experience October 2007 - February 2008
Job IT Contractor at TEKsystems
Industry Information Technology and Services
Experience
TEKsystems September 2013 - Present
Beasley Technology, Inc. July 2012 - December 2012
H&R Block September 2011 - May 2012
Freelance Computer Consultant November 2008 - August 2011
Modis February 2008 - October 2008
TeleTech October 2007 - February 2008
Missouri State University August 2004 - October 2007
KCnet July 2003 - August 2004
Gateway November 2002 - May 2003
H&R Block December 2001 - April 2002
Skills
Documentation, Windows, Home Networking, Computer Hardware, Software Installation, Troubleshooting, Desktop Support, XP, Call Center, Operating Systems, Customer Service, Problem Solving, Computer Repair, Software Documentation, Wireless Networking, Laptops, Technical Support, Hardware, Networking, Call Centers
Education
Missouri State University 2004 — 2008
Computer Information Systems, Information Technology
Longview Community College 2000 — 2004
Computer Science, Information Technology
Joe Herndon Career Center 1998 — 2000
N/A, Information Technology
TEKsystems September 2013 - Present
Beasley Technology, Inc. July 2012 - December 2012
H&R Block September 2011 - May 2012
Freelance Computer Consultant November 2008 - August 2011
Modis February 2008 - October 2008
TeleTech October 2007 - February 2008
Missouri State University August 2004 - October 2007
KCnet July 2003 - August 2004
Gateway November 2002 - May 2003
H&R Block December 2001 - April 2002
Skills
Documentation, Windows, Home Networking, Computer Hardware, Software Installation, Troubleshooting, Desktop Support, XP, Call Center, Operating Systems, Customer Service, Problem Solving, Computer Repair, Software Documentation, Wireless Networking, Laptops, Technical Support, Hardware, Networking, Call Centers
Education
Missouri State University 2004 — 2008
Computer Information Systems, Information Technology
Longview Community College 2000 — 2004
Computer Science, Information Technology
Joe Herndon Career Center 1998 — 2000
N/A, Information Technology
Jennifer Zaremba's TeleTech Experience March 2005 - December 2005
Job Chief of Staff and Director of the Program Management Office
Industry Government Administration
Experience
Federal Government in Washington DC January 2010 - Present
Deloitte Consulting LLP February 2006 - December 2010
TeleTech March 2005 - December 2005
Davel March 2003 - September 2003
Skills
Strategic Planning, Policy, Program Management, Call Centers, Human Resources, Telecommunications, Process Improvement, Government Contracting, Project Management, Risk Management, Analysis, IT Strategy, Strategy, Leadership, Project Planning, Business Analysis, Management, Policy Analysis, Federal Government, Security Clearance
Education
Virginia Tech 2010 — 2012
Master of Business Administration (MBA)
Longwood University 1999 — 2003
Bachelor of Science (B.S.), Business Administration
Federal Government in Washington DC January 2010 - Present
Deloitte Consulting LLP February 2006 - December 2010
TeleTech March 2005 - December 2005
Davel March 2003 - September 2003
Skills
Strategic Planning, Policy, Program Management, Call Centers, Human Resources, Telecommunications, Process Improvement, Government Contracting, Project Management, Risk Management, Analysis, IT Strategy, Strategy, Leadership, Project Planning, Business Analysis, Management, Policy Analysis, Federal Government, Security Clearance
Education
Virginia Tech 2010 — 2012
Master of Business Administration (MBA)
Longwood University 1999 — 2003
Bachelor of Science (B.S.), Business Administration
Danica Justice's TeleTech Experience August 1999 - February 2003
Job Special Investigations Reporting Specialist
Industry Banking
Experience
Aurora Loan Services July 2004 - November 2008
MDC Holdings February 2003 - April 2004
TeleTech August 1999 - February 2003
Education
Massasoit Community College 1987 — 1989
Massasoit Community College
Aurora Loan Services July 2004 - November 2008
MDC Holdings February 2003 - April 2004
TeleTech August 1999 - February 2003
Education
Massasoit Community College 1987 — 1989
Massasoit Community College
Dan Sirucek's TeleTech Experience September 1987 - October 1989
Job Sr Learning Technologist at Anthem Inc
Industry Insurance
Experience
Anthem, Inc September 1992 - Present
Pacific Bell January 1992 - September 1992
ATT October 1989 - January 1992
TeleTech September 1987 - October 1989
Skills
Microsoft SQL Server, ColdFusion, Software Development, Project Management, Captivate, Integration, Instructor-led Training, Camtasia, SharePoint, Dreamweaver, E-Learning, Flex, Learning Management..., Visio, XML, Instructional Design, SQL, Articulate Studio, Databases, Lectora, Needs Analysis, Web Applications, Web Development, CMS, ADDIE, Agile Methodologies, Performance Consulting, ASP, jQuery, Usability, AJAX, IIS, MySQL, CSS, HTML, SnagIt, Technical Training, XSLT, Learning Management, xAPI, LRS, C#, Visual Studio, \, Couchbase
Education
Los Angeles Pierce College 1992 — 2009
Programming for Business, Programming for Business
Cleveland High School
Anthem, Inc September 1992 - Present
Pacific Bell January 1992 - September 1992
ATT October 1989 - January 1992
TeleTech September 1987 - October 1989
Skills
Microsoft SQL Server, ColdFusion, Software Development, Project Management, Captivate, Integration, Instructor-led Training, Camtasia, SharePoint, Dreamweaver, E-Learning, Flex, Learning Management..., Visio, XML, Instructional Design, SQL, Articulate Studio, Databases, Lectora, Needs Analysis, Web Applications, Web Development, CMS, ADDIE, Agile Methodologies, Performance Consulting, ASP, jQuery, Usability, AJAX, IIS, MySQL, CSS, HTML, SnagIt, Technical Training, XSLT, Learning Management, xAPI, LRS, C#, Visual Studio, \, Couchbase
Education
Los Angeles Pierce College 1992 — 2009
Programming for Business, Programming for Business
Cleveland High School
Jay Silva's TeleTech Experience March 2008 - January 2010
Job Manager Workforce Management & Quality Assurance at EnvisionRx
Industry Management Consulting
Experience
EnvisionRx April 2015 - Present
FlexInglesOnline.com November 2013 - Present
DB&A - DeWolff, Boberg & Associates, Inc March 2012 - May 2015
FlexInglesOnline.com January 2010 - November 2013
TeleTech March 2008 - January 2010
TeleTech July 2008 - November 2008
Holiday Systems International August 2007 - January 2008
Carnaval Tours June 2005 - July 2007
Las Vegas Valley Water District May 2004 - June 2005
Luxor Las Vegas November 2002 - June 2005
Skills
Management, Six Sigma, Training, Process Improvement, CRM, Portuguese, Call Centers, Performance Management, DMAIC, Spanish, Program Management, Business Process..., Business Analysis, Coaching, Change Management, Vendor Management, Customer Service, Management Consulting, Process Engineering, Cross-functional Team..., Customer Experience, Operations Management, Sales, Team Management, MySQL, Continuous Process..., Training Programs, Strategic Planning, Leadership, Call Center, English, Team Leadership, Analysis, Teamwork, MS Project, Operational Excellence, Organizational..., Strategy, Quality Assurance, Project Planning, Project Management, Outsourcing, Sales Management, Time Management, Business Intelligence, Team Building, BPO, Business Transformation, Supply Chain Management, Service Delivery
Education
Kent State University 2008 — 2011
Business Management, International Business
Lorain County Community College 2008 — 2009
Business Management, Marketing, Economics
University of Nevada-Las Vegas 2003 — 2006
Engineering, Civil Engineering
Escola Logos 1997 — 2000
EnvisionRx April 2015 - Present
FlexInglesOnline.com November 2013 - Present
DB&A - DeWolff, Boberg & Associates, Inc March 2012 - May 2015
FlexInglesOnline.com January 2010 - November 2013
TeleTech March 2008 - January 2010
TeleTech July 2008 - November 2008
Holiday Systems International August 2007 - January 2008
Carnaval Tours June 2005 - July 2007
Las Vegas Valley Water District May 2004 - June 2005
Luxor Las Vegas November 2002 - June 2005
Skills
Management, Six Sigma, Training, Process Improvement, CRM, Portuguese, Call Centers, Performance Management, DMAIC, Spanish, Program Management, Business Process..., Business Analysis, Coaching, Change Management, Vendor Management, Customer Service, Management Consulting, Process Engineering, Cross-functional Team..., Customer Experience, Operations Management, Sales, Team Management, MySQL, Continuous Process..., Training Programs, Strategic Planning, Leadership, Call Center, English, Team Leadership, Analysis, Teamwork, MS Project, Operational Excellence, Organizational..., Strategy, Quality Assurance, Project Planning, Project Management, Outsourcing, Sales Management, Time Management, Business Intelligence, Team Building, BPO, Business Transformation, Supply Chain Management, Service Delivery
Education
Kent State University 2008 — 2011
Business Management, International Business
Lorain County Community College 2008 — 2009
Business Management, Marketing, Economics
University of Nevada-Las Vegas 2003 — 2006
Engineering, Civil Engineering
Escola Logos 1997 — 2000
Mandy Warholic's TeleTech Experience April 2008 - August 2008
Job Student at Art Institute of Charleston
Industry Graphic Design
Dustin Vo's TeleTech Experience March 1997 - June 2000
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
NBC Universal / E! Comcast November 2011 - Present
Premiere Radio Networks July 2000 - January 2009
Chase Software Conversion 2009 - 2009
Premiere Radio Networks 2000 - 2009
Premiere Radio Networks 2000 - 2009
Teletech March 1997 - June 2000
Skills
Windows Server, Mac
Education
Institute of Computer Technology 1998 — 2002
B.S, Computer Science
Los Angeles Pierce College 1993 — 1997
A.A, General Art
NBC Universal / E! Comcast November 2011 - Present
Premiere Radio Networks July 2000 - January 2009
Chase Software Conversion 2009 - 2009
Premiere Radio Networks 2000 - 2009
Premiere Radio Networks 2000 - 2009
Teletech March 1997 - June 2000
Skills
Windows Server, Mac
Education
Institute of Computer Technology 1998 — 2002
B.S, Computer Science
Los Angeles Pierce College 1993 — 1997
A.A, General Art
Cathleen Perodeau's TeleTech Experience March 2000 - May 2006
Job Recruiting at BrightStar
Industry Human Resources
Experience
BrightStar October 2010 - 2012
Doubletree Hotel August 2007 - October 2008
TeleTech March 2000 - May 2006
Skills
Recruiting, Benefits Administration, Workers Compensation, Human Resources, Personnel Management
Education
Manchester Community College
BrightStar October 2010 - 2012
Doubletree Hotel August 2007 - October 2008
TeleTech March 2000 - May 2006
Skills
Recruiting, Benefits Administration, Workers Compensation, Human Resources, Personnel Management
Education
Manchester Community College
Sarah Sovereign's TeleTech Experience June 2011 - Present
Job Global Operations Manager at TeleTech
Industry Telecommunications
Experience
TeleTech June 2011 - Present
Sprint January 2010 - June 2011
Sprint September 2007 - January 2010
APAC Customer Services 2000 - 2003
Education
Lakeland College 2007 — 2010
In Progress, Business Management & Marketing
TeleTech June 2011 - Present
Sprint January 2010 - June 2011
Sprint September 2007 - January 2010
APAC Customer Services 2000 - 2003
Education
Lakeland College 2007 — 2010
In Progress, Business Management & Marketing
Timothy Roundy's TeleTech Experience July 2009 - Present
Job Director Global Information Security at TeleTech
Industry Information Technology and Services
Experience
TeleTech July 2009 - Present
Travelport GDS Centennial, Colorado July 2008 - July 2009
Travelport July 2003 - July 2008
Galileo International July 2001 - July 2003
Galileo International July 1998 - July 2001
Galileo / Apollo Travel Services May 1997 - July 1998
Apollo Travel Services/United Airlines April 1996 - January 1997
Skills
ITIL, Vendor Management, Information Security..., Security, Outsourcing, Firewalls, Network Security, Information Security, Strategy, Cisco Technologies
Education
Los Angeles Harbor College 1983 — 1986
Degree, Computer Science;
TeleTech July 2009 - Present
Travelport GDS Centennial, Colorado July 2008 - July 2009
Travelport July 2003 - July 2008
Galileo International July 2001 - July 2003
Galileo International July 1998 - July 2001
Galileo / Apollo Travel Services May 1997 - July 1998
Apollo Travel Services/United Airlines April 1996 - January 1997
Skills
ITIL, Vendor Management, Information Security..., Security, Outsourcing, Firewalls, Network Security, Information Security, Strategy, Cisco Technologies
Education
Los Angeles Harbor College 1983 — 1986
Degree, Computer Science;
Tabatha Whiteman's TeleTech Experience 2007 - 2008
Job Supervisor Customer & Warranty Services at Associated Materials, Incorporated
Industry Building Materials
Experience
Cleveland Sight Center September 2008 - November 2014
TeleTech 2007 - 2008
Skills
Recruiting, Employee Relations, Call Center, Team Building, Customer Service, Customer Satisfaction, Training, Performance Management, Coaching, Management, CRM, Vendor Management, Project Management, Negotiation, Payroll, Customer Retention, Sales, Customer Experience, Call Centers, Fitness, Leadership, Interviews, Microsoft Office, Public Speaking, Strategic Planning
Education
Lorain County Community College 2009 — 2009
Cleveland Sight Center September 2008 - November 2014
TeleTech 2007 - 2008
Skills
Recruiting, Employee Relations, Call Center, Team Building, Customer Service, Customer Satisfaction, Training, Performance Management, Coaching, Management, CRM, Vendor Management, Project Management, Negotiation, Payroll, Customer Retention, Sales, Customer Experience, Call Centers, Fitness, Leadership, Interviews, Microsoft Office, Public Speaking, Strategic Planning
Education
Lorain County Community College 2009 — 2009
Elaine Beemer's TeleTech Experience October 1997 - March 1998
Job Transcriptionist at Mission Hospital
Industry Health, Wellness and Fitness
Experience
Mission Hospital July 2004 - Present
Medical Business Resources July 2004 - July 2008
St. Francis Hospital September 2001 - June 2004
Dermatology Associates April 2000 - September 2001
Teletech October 1997 - March 1998
Preferred Companies October 1996 - September 1997
Education
Western Carolina University 2005 — 2008
MS, Human Resources
Western Carolina University
Human Resources
Lander University
BS, Psychology
Mission Hospital July 2004 - Present
Medical Business Resources July 2004 - July 2008
St. Francis Hospital September 2001 - June 2004
Dermatology Associates April 2000 - September 2001
Teletech October 1997 - March 1998
Preferred Companies October 1996 - September 1997
Education
Western Carolina University 2005 — 2008
MS, Human Resources
Western Carolina University
Human Resources
Lander University
BS, Psychology
Stephen Prosak's TeleTech Experience April 2012 - October 2013
Job Direct Support Professional at Our Lady of the Wayside
Industry Nonprofit Organization Management
Experience
Our Lady of the Wayside November 2013 - Present
TeleTech April 2012 - October 2013
Catholic Charities February 2006 - July 2011
Our Lady of the Wayside June 2009 - May 2011
Comprehensive Pediatrics April 2004 - October 2006
Skills
Case Managment, Social Services, Group Therapy, Adolescents, Community Outreach, Program Development, Conflict Resolution, Youth Development, Youth Mentoring, Stress Management, Social Skills, Workshop Facilitation, Critical Thinking, Fundraising, Mentoring, Case Management, Management, Mental Health, Resume Writing, Nonprofits, Volunteer Management
Education
Breckinridge School of Nursing 2013 — 2015
Associate of Science (AS), Registered Nursing/Registered Nurse
Lorain County Community College
Our Lady of the Wayside November 2013 - Present
TeleTech April 2012 - October 2013
Catholic Charities February 2006 - July 2011
Our Lady of the Wayside June 2009 - May 2011
Comprehensive Pediatrics April 2004 - October 2006
Skills
Case Managment, Social Services, Group Therapy, Adolescents, Community Outreach, Program Development, Conflict Resolution, Youth Development, Youth Mentoring, Stress Management, Social Skills, Workshop Facilitation, Critical Thinking, Fundraising, Mentoring, Case Management, Management, Mental Health, Resume Writing, Nonprofits, Volunteer Management
Education
Breckinridge School of Nursing 2013 — 2015
Associate of Science (AS), Registered Nursing/Registered Nurse
Lorain County Community College
Hanifah Begum's TeleTech Experience December 2008 - Present
Job Graduate Student
Industry Accounting
Experience
TeleTech December 2008 - Present
Education
University of North Carolina at Charlotte 2011 — 2013
Ph.D, Non-Profit Management and Leadership
Liberty University 2007 — 2009
TeleTech December 2008 - Present
Education
University of North Carolina at Charlotte 2011 — 2013
Ph.D, Non-Profit Management and Leadership
Liberty University 2007 — 2009
Eugene Mercado's TeleTech Experience June 2011 - August 2012
Job customer service representative at TeleTech
Industry Sports
Experience
Advanced pierre foods September 2012 - Present
TeleTech June 2011 - August 2012
TeleTech April 2012 - July 2012
lccc fitness center January 2010 - May 2011
Skills
Customer Service, Microsoft Office, Coaching, Teamwork, Customer Satisfaction, Microsoft Excel, Team Leadership, Microsoft Word, PowerPoint, Training, Sales, Call Center
Education
Lorain County Community College 2009 — 2011
Advanced pierre foods September 2012 - Present
TeleTech June 2011 - August 2012
TeleTech April 2012 - July 2012
lccc fitness center January 2010 - May 2011
Skills
Customer Service, Microsoft Office, Coaching, Teamwork, Customer Satisfaction, Microsoft Excel, Team Leadership, Microsoft Word, PowerPoint, Training, Sales, Call Center
Education
Lorain County Community College 2009 — 2011
Eric Shepperd's TeleTech Experience September 2006 - July 2008
Job Innovative Communication Professional
Industry Public Relations and Communications
Experience
Start Communications August 2009 - Present
Sheptech March 2009 - Present
Trinity United Church October 2008 - Present
Home County Folk Festival July 2008 - Present
Occupy London Ontario October 2011 - June 2012
TeleTech September 2006 - July 2008
Skills
Writing, Media Relations, Creative Problem Solving, Troubleshooting, Public Speaking, Public Relations, Customer Service, Technical Training, Community Development, Conflict Resolution, Education, Technical Writing, Consensus Building, Meeting Facilitation, Technical Support, Workshop Facilitation, Social Networking, Leadership, Social Media, Non-profits, Fundraising, Press Releases, Management, Proposal Writing, Music, Blogging, Research, Editing, Time Management
Education
Lakehead University 2002 — 2006
BSc, Computer Science, Philosophy
Start Communications August 2009 - Present
Sheptech March 2009 - Present
Trinity United Church October 2008 - Present
Home County Folk Festival July 2008 - Present
Occupy London Ontario October 2011 - June 2012
TeleTech September 2006 - July 2008
Skills
Writing, Media Relations, Creative Problem Solving, Troubleshooting, Public Speaking, Public Relations, Customer Service, Technical Training, Community Development, Conflict Resolution, Education, Technical Writing, Consensus Building, Meeting Facilitation, Technical Support, Workshop Facilitation, Social Networking, Leadership, Social Media, Non-profits, Fundraising, Press Releases, Management, Proposal Writing, Music, Blogging, Research, Editing, Time Management
Education
Lakehead University 2002 — 2006
BSc, Computer Science, Philosophy
andrew Lusher's TeleTech Experience January 2000 - January 2004
Job Reports Anayst at TeleTech
Industry Outsourcing/Offshoring
Experience
Green Valley/Art's Crushing October 2011 - Present
GREEN VALLEY RECYCLING & ART'S TRUCKING September 2011 - Present
TeleTech January 2000 - January 2004
Education
University of Western
McGill University
Green Valley/Art's Crushing October 2011 - Present
GREEN VALLEY RECYCLING & ART'S TRUCKING September 2011 - Present
TeleTech January 2000 - January 2004
Education
University of Western
McGill University
Annemarie Singer's TeleTech Experience March 1996 - March 2000
Job Systems Analyst / Program Mgr OptumHealth IT at UnitedHealth Group
Industry Information Technology and Services
Experience
UnitedHealth Group November 2010 - Present
Target October 2005 - August 2010
APAC Customer Services April 2003 - September 2005
Percepta October 2000 - March 2003
Qwest Communications March 2000 - September 2000
TeleTech March 1996 - March 2000
Skills
CRM, Access, Outlook, Account Management, Vendor Management, Call Center, Customer Experience, Process Improvement, SDLC, Resource Management, Visio, Business Analysis, Business Process..., Metrics, SharePoint
Education
Lawrence University 1988 — 1992
Bachelor of Arts, Studio Art (Color Theory and Computer Art / Graphics)
UnitedHealth Group November 2010 - Present
Target October 2005 - August 2010
APAC Customer Services April 2003 - September 2005
Percepta October 2000 - March 2003
Qwest Communications March 2000 - September 2000
TeleTech March 1996 - March 2000
Skills
CRM, Access, Outlook, Account Management, Vendor Management, Call Center, Customer Experience, Process Improvement, SDLC, Resource Management, Visio, Business Analysis, Business Process..., Metrics, SharePoint
Education
Lawrence University 1988 — 1992
Bachelor of Arts, Studio Art (Color Theory and Computer Art / Graphics)
Eileen Camp's TeleTech Experience September 2012 - Present
Job Customer Service Representative at TeleTech
Industry Computer & Network Security
Experience
TeleTech September 2012 - Present
Comcast April 2007 - January 2011
TeleTech September 2003 - April 2005
Skills
Linux, Windows XP Pro, Network Security, Computer Security, TCP/IP, Computer Hardware, Technical Support, VPN, Windows XP, Windows 7, Routers, Wireless Networking, Troubleshooting, Call Centers
Education
Manchester Community College
Computer Science
TeleTech September 2012 - Present
Comcast April 2007 - January 2011
TeleTech September 2003 - April 2005
Skills
Linux, Windows XP Pro, Network Security, Computer Security, TCP/IP, Computer Hardware, Technical Support, VPN, Windows XP, Windows 7, Routers, Wireless Networking, Troubleshooting, Call Centers
Education
Manchester Community College
Computer Science
Joanna Leonovicz's TeleTech Experience February 2006 - May 2006
Job Student
Industry Accounting
Experience
University of Hartford Executive Administrative AssistantThe Alphabet Group LLCOctober 2007 - October 2009
The Alphabet Group LLC May 2006 - October 2007
TeleTech February 2006 - May 2006
TeleTech October 2004 - February 2006
Skills
Determination, Team Motivator, Independent, Time Management, QuickBooks, Payroll, Spreadsheets, Telephone Skills, Training, Bookkeeping, Human Resources, Microsoft Excel, Customer Service, Call Centers, Microsoft Word, Accounting, Troubleshooting
Education
University of Hartford 2010 — 2014
Bachelor, Accounting
Manchester Community College 2001 — 2003
Associate, Science, General Studies
University of Hartford Executive Administrative AssistantThe Alphabet Group LLCOctober 2007 - October 2009
The Alphabet Group LLC May 2006 - October 2007
TeleTech February 2006 - May 2006
TeleTech October 2004 - February 2006
Skills
Determination, Team Motivator, Independent, Time Management, QuickBooks, Payroll, Spreadsheets, Telephone Skills, Training, Bookkeeping, Human Resources, Microsoft Excel, Customer Service, Call Centers, Microsoft Word, Accounting, Troubleshooting
Education
University of Hartford 2010 — 2014
Bachelor, Accounting
Manchester Community College 2001 — 2003
Associate, Science, General Studies
Ronald Underwood's TeleTech Experience December 2000 - December 2001
Job Office 365 Migration Support Technician at Kelly IT Resources
Industry Information Technology and Services
Experience
Kelly IT Resources December 2012 - Present
Stephanini, Inc. September 2012 - October 2012
Technisource, Inc. June 2012 - August 2012
University of Alabama at Birmingham January 2009 - March 2012
Moore-Handley, Inc. October 2001 - October 2007
TeleTech December 2000 - December 2001
Skills
Computer Hardware, XP, Software Installation, Troubleshooting, System Administration, Windows 7, MS Office Suite, TCP/IP, DHCP, DNS, Problem Solving, IP Networking, Wireless Networking, Microsoft Operating..., Powershell, Windows Vista, Customer Service, Desktop Computers, VPN, Hardware, Microsoft Exchange, Cloud Computing, Workstations, Access, Windows Server, Microsoft Office, Microsoft SQL Server, Networking, Printers, Security, Servers, SharePoint, Technical Support, Windows XP, Help Desk Support, IP, Databases, Group Policy, Laptops
Education
Herzing College of Business and Technology 1997 — 2001
Bachelor of Science, Computer Information Systems
Lawson State Community College-Birmingham Campus 1989 — 1991
Kelly IT Resources December 2012 - Present
Stephanini, Inc. September 2012 - October 2012
Technisource, Inc. June 2012 - August 2012
University of Alabama at Birmingham January 2009 - March 2012
Moore-Handley, Inc. October 2001 - October 2007
TeleTech December 2000 - December 2001
Skills
Computer Hardware, XP, Software Installation, Troubleshooting, System Administration, Windows 7, MS Office Suite, TCP/IP, DHCP, DNS, Problem Solving, IP Networking, Wireless Networking, Microsoft Operating..., Powershell, Windows Vista, Customer Service, Desktop Computers, VPN, Hardware, Microsoft Exchange, Cloud Computing, Workstations, Access, Windows Server, Microsoft Office, Microsoft SQL Server, Networking, Printers, Security, Servers, SharePoint, Technical Support, Windows XP, Help Desk Support, IP, Databases, Group Policy, Laptops
Education
Herzing College of Business and Technology 1997 — 2001
Bachelor of Science, Computer Information Systems
Lawson State Community College-Birmingham Campus 1989 — 1991
Ashley Havanec's TeleTech Experience January 2009 - March 2009
Job Personal Fianance Manager at Key Bank
Industry Banking
Experience
Key Bank April 2009 - Present
TeleTech January 2009 - March 2009
TeleTech July 2008 - January 2009
TeleTech October 2007 - July 2008
Skills
Banking, Risk Management, Loans, Retail Banking, Credit, Commercial Banking, Financial Analysis, Portfolio Management, Credit Analysis, Customer Service
Education
Lorain County Community College 2005 — 2008
Associate's Degree, Hospitality Administration/Management, 3.3
University of Toledo 2004 — 2005
English/Language Arts Teacher Education
Vermilion High School 1999 — 2003
High School, High School Diploma of Distinction
Key Bank April 2009 - Present
TeleTech January 2009 - March 2009
TeleTech July 2008 - January 2009
TeleTech October 2007 - July 2008
Skills
Banking, Risk Management, Loans, Retail Banking, Credit, Commercial Banking, Financial Analysis, Portfolio Management, Credit Analysis, Customer Service
Education
Lorain County Community College 2005 — 2008
Associate's Degree, Hospitality Administration/Management, 3.3
University of Toledo 2004 — 2005
English/Language Arts Teacher Education
Vermilion High School 1999 — 2003
High School, High School Diploma of Distinction
William Bethel's TeleTech Experience June 2012 - March 2014
Job Retail Professional/Graphic Artist
Industry Retail
Experience
TeleTech June 2012 - March 2014
OfficeMax January 2008 - March 2012
OfficeMax May 2006 - January 2008
OfficeMax March 2003 - May 2006
Prime Time Delivery February 2002 - March 2003
Worcester's Sales and Service November 1999 - November 2002
Animal Protective League of Lorain County March 1998 - November 1999
Kinko's April 1996 - February 1999
Micro Pro, Inc February 1999 - 1999
Media Play November 1995 - April 1996
Skills
Customer Service, Microsoft Office, Microsoft Excel, Retail, Microsoft Word, PowerPoint, Merchandising, Inventory Management, Photoshop, Sales, Coaching, Outlook, Visual Merchandising, Advertising, Illustrator, Public Speaking, Teamwork, Graphic Design, Purchasing, InDesign, Windows, Photography, Art, Mixed Media, Found Objects, Murals, Acrylic, Scratchboard, Digital Illustration, Fantasy Illustration, Comic Art, Book Illustration, Logo Design
Education
Kent State University 1985 — 1987
None, Fine/Studio Arts, General, Exited Junior standing
Lorain County Community College 1983 — 1985
None, Fine/Studio Arts, General, Transferred - Sophomore standing
North Ridgeville High School 1979 — 1983
Diploma, General Studies
TeleTech June 2012 - March 2014
OfficeMax January 2008 - March 2012
OfficeMax May 2006 - January 2008
OfficeMax March 2003 - May 2006
Prime Time Delivery February 2002 - March 2003
Worcester's Sales and Service November 1999 - November 2002
Animal Protective League of Lorain County March 1998 - November 1999
Kinko's April 1996 - February 1999
Micro Pro, Inc February 1999 - 1999
Media Play November 1995 - April 1996
Skills
Customer Service, Microsoft Office, Microsoft Excel, Retail, Microsoft Word, PowerPoint, Merchandising, Inventory Management, Photoshop, Sales, Coaching, Outlook, Visual Merchandising, Advertising, Illustrator, Public Speaking, Teamwork, Graphic Design, Purchasing, InDesign, Windows, Photography, Art, Mixed Media, Found Objects, Murals, Acrylic, Scratchboard, Digital Illustration, Fantasy Illustration, Comic Art, Book Illustration, Logo Design
Education
Kent State University 1985 — 1987
None, Fine/Studio Arts, General, Exited Junior standing
Lorain County Community College 1983 — 1985
None, Fine/Studio Arts, General, Transferred - Sophomore standing
North Ridgeville High School 1979 — 1983
Diploma, General Studies
Chris Zelina's TeleTech Experience 2007 - July 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Cleveland Sight Center November 2012 - Present
TeleTech 2007 - July 2012
New York Life Insurance Company October 2006 - October 2007
May Company October 2000 - July 2006
Skills
Microsoft Office, Interpersonal..., Conflict Management, Data Entry, Data Analysis, Multi Tasking, Team Building, Team Leadership, Individual Work, Critical Thinking, Customer Service, Customer Satisfaction, Empathy, Timely Execution, Customer Retention, Customer Experience, Customer Oriented
Education
Lorain County Community College
Cleveland Sight Center November 2012 - Present
TeleTech 2007 - July 2012
New York Life Insurance Company October 2006 - October 2007
May Company October 2000 - July 2006
Skills
Microsoft Office, Interpersonal..., Conflict Management, Data Entry, Data Analysis, Multi Tasking, Team Building, Team Leadership, Individual Work, Critical Thinking, Customer Service, Customer Satisfaction, Empathy, Timely Execution, Customer Retention, Customer Experience, Customer Oriented
Education
Lorain County Community College
Kate Schatz's TeleTech Experience March 2009 - March 2010
Job Caseworker at Ohio Department of Job and Family Services
Industry Government Relations
Experience
Ohio Department of Job and Family Services March 2010 - Present
TeleTech March 2009 - March 2010
LCCC/Child Development Center January 2003 - January 2004
LCCC/Child Development Center January 2003 - January 2004
LCCC/Child Development Center January 2003 - January 2004
LCCC/Child Development Center January 2003 - January 2004
LCCC/Child Development Center January 2003 - January 2004
LCCC/Child Development Center January 2002 - January 2004
Skills
PowerPoint, Outlook, Microsoft Excel, Customer Service, Windows, System Administration, Microsoft Office, English
Education
Lorain County Community College 2000 — 2006
Associate of Applied Science, Human Services, General
Ohio Department of Job and Family Services March 2010 - Present
TeleTech March 2009 - March 2010
LCCC/Child Development Center January 2003 - January 2004
LCCC/Child Development Center January 2003 - January 2004
LCCC/Child Development Center January 2003 - January 2004
LCCC/Child Development Center January 2003 - January 2004
LCCC/Child Development Center January 2003 - January 2004
LCCC/Child Development Center January 2002 - January 2004
Skills
PowerPoint, Outlook, Microsoft Excel, Customer Service, Windows, System Administration, Microsoft Office, English
Education
Lorain County Community College 2000 — 2006
Associate of Applied Science, Human Services, General
Jason Eppley's TeleTech Experience February 2012 - Present
Job Customer Service Representative at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech February 2012 - Present
Lorain County Community College August 2010 - July 2012
McDonald's Corporation August 2008 - March 2010
Skills
Customer Service..., Sales, Intelligence, Fast-paced, Hardwork, Science, Biology, Chemistry, Logistics, Leadership, Motivated self-starter
Education
Lorain County Community College 2008 — 2013
TeleTech February 2012 - Present
Lorain County Community College August 2010 - July 2012
McDonald's Corporation August 2008 - March 2010
Skills
Customer Service..., Sales, Intelligence, Fast-paced, Hardwork, Science, Biology, Chemistry, Logistics, Leadership, Motivated self-starter
Education
Lorain County Community College 2008 — 2013
Amanda Bromagen's TeleTech Experience January 2009 - April 2009
Job Manager at Burger King Corporation
Industry Environmental Services
Experience
Burger King Corporation June 2013 - Present
Snider-Blake Temporary Agency June 2012 - July 2012
Grace Management Services Inc. November 2011 - December 2011
Triad Staffing Temporary Agency September 2011 - September 2011
Snider-Blake Temporary Agency June 2011 - June 2011
Kelly's Service Temporary Agency April 2011 - April 2011
Walmart June 2010 - August 2010
Marco's Pizza April 2009 - June 2010
TeleTech January 2009 - April 2009
Burger King Corporation June 2007 - August 2007
Skills
Telephone etiquette, Committed to..., Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Records Management, Customer Service, Reprographics, Machine Operation, Safety and Hazard...
Education
Lorain County Community College 2007 — 2014
Associate's degree, Business Administration and Management, General
Lorain Admiral King High School 2003 — 2007
Diploma, Building and Design Texhnology
Burger King Corporation June 2013 - Present
Snider-Blake Temporary Agency June 2012 - July 2012
Grace Management Services Inc. November 2011 - December 2011
Triad Staffing Temporary Agency September 2011 - September 2011
Snider-Blake Temporary Agency June 2011 - June 2011
Kelly's Service Temporary Agency April 2011 - April 2011
Walmart June 2010 - August 2010
Marco's Pizza April 2009 - June 2010
TeleTech January 2009 - April 2009
Burger King Corporation June 2007 - August 2007
Skills
Telephone etiquette, Committed to..., Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Records Management, Customer Service, Reprographics, Machine Operation, Safety and Hazard...
Education
Lorain County Community College 2007 — 2014
Associate's degree, Business Administration and Management, General
Lorain Admiral King High School 2003 — 2007
Diploma, Building and Design Texhnology
Joshua Dane's TeleTech Experience June 2011 - Present
Job Desktop/Network Technician at TeleTech
Industry Information Technology and Services
Experience
TeleTech June 2011 - Present
Education
Lorain County Community College 2009 — 2013
Associate's degree, Computer Systems Networking and Telecommunications
TeleTech June 2011 - Present
Education
Lorain County Community College 2009 — 2013
Associate's degree, Computer Systems Networking and Telecommunications
Luis Murguia's TeleTech Experience January 2009 - December 2009
Job Marketing Executive at Caramba Tequila
Industry Import and Export
Experience
Caramba Tequila May 2011 - Present
Lancers December 2009 - May 2011
TeleTech January 2009 - December 2009
James Rue Construction February 2007 - May 2008
Mission Hills Country Club March 2006 - February 2007
Arnold Palmer's Restaurant August 2005 - March 2006
Skills
Marketing Strategy, Market Research, Marketing Management, Marketing Communications, Marketing, International Marketing, Product Marketing, New Business Development, Email Marketing, Brand Management, Direct Marketing, Business Strategy
Education
University of Southern California 2015 — 2017
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services
Los Angeles Valley College 2012 — 2015
Associate’s Degree, Marketing & Economics
Palm Desert High School 1998 — 2001
Caramba Tequila May 2011 - Present
Lancers December 2009 - May 2011
TeleTech January 2009 - December 2009
James Rue Construction February 2007 - May 2008
Mission Hills Country Club March 2006 - February 2007
Arnold Palmer's Restaurant August 2005 - March 2006
Skills
Marketing Strategy, Market Research, Marketing Management, Marketing Communications, Marketing, International Marketing, Product Marketing, New Business Development, Email Marketing, Brand Management, Direct Marketing, Business Strategy
Education
University of Southern California 2015 — 2017
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services
Los Angeles Valley College 2012 — 2015
Associate’s Degree, Marketing & Economics
Palm Desert High School 1998 — 2001
Ed Bouchane's TeleTech Experience 2003 - 2005
Job Banking Professional
Industry Banking
Experience
Velocitii September 2014 - Present
Bank of America 2010 - 2013
General Motors Components Holdings, LLC 2006 - 2009
TeleTech 2003 - 2005
Center for Financial Training 1996 - 2003
Sagemark Consulting 1998 - 1999
AG Edwards 1997 - 1998
Citi 1993 - 1997
KeyBank 1986 - 1993
Skills
Portfolio Management, Investments
Education
Manhattan College 1978 — 1982
Bachelor of Science (BS), Business Administration
Velocitii September 2014 - Present
Bank of America 2010 - 2013
General Motors Components Holdings, LLC 2006 - 2009
TeleTech 2003 - 2005
Center for Financial Training 1996 - 2003
Sagemark Consulting 1998 - 1999
AG Edwards 1997 - 1998
Citi 1993 - 1997
KeyBank 1986 - 1993
Skills
Portfolio Management, Investments
Education
Manhattan College 1978 — 1982
Bachelor of Science (BS), Business Administration
Nathan Sperling's TeleTech Experience June 2006 - January 2007
Job Team Lead at Jack in the Box
Industry
Experience
Jack in the Box February 2015 - Present
Burger King July 2014 - June 2015
Walmart May 2013 - May 2014
Safeway December 2011 - July 2012
Evahs November 2010 - February 2011
Nevada Department of Corrections February 2010 - October 2010
Bremerton Inn July 2008 - November 2008
Burger King July 2007 - April 2008
Teletech June 2006 - January 2007
Worldwide Woods September 2005 - May 2006
Skills
Microsoft Excel, PowerPoint, Windows, Outlook, English, Microsoft Word, Microsoft Office, Research, Customer Service
Education
Commercial Driver School 2014 — 2014
Certificate, CDL, CDL Class A
Liberty University 2012 — 2013
n/a, Psychology
Jack in the Box February 2015 - Present
Burger King July 2014 - June 2015
Walmart May 2013 - May 2014
Safeway December 2011 - July 2012
Evahs November 2010 - February 2011
Nevada Department of Corrections February 2010 - October 2010
Bremerton Inn July 2008 - November 2008
Burger King July 2007 - April 2008
Teletech June 2006 - January 2007
Worldwide Woods September 2005 - May 2006
Skills
Microsoft Excel, PowerPoint, Windows, Outlook, English, Microsoft Word, Microsoft Office, Research, Customer Service
Education
Commercial Driver School 2014 — 2014
Certificate, CDL, CDL Class A
Liberty University 2012 — 2013
n/a, Psychology
Tiffany Crayton's TeleTech Experience 2011 - 2014
Job New York Life Representative
Industry Insurance
Experience
New York Life Insurance Company June 2014 - Present
TeleTech 2011 - 2014
Macys CCS May 2011 - June 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Customer Oriented, Technical Support, Leadership, Team-oriented, Troubleshooting, Customer Satisfaction, Customer Experience, Data Entry, Call Centers, Windows, Time Management
Education
University of Cincinnati
Lorain County Community College
New York Life Insurance Company June 2014 - Present
TeleTech 2011 - 2014
Macys CCS May 2011 - June 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Customer Oriented, Technical Support, Leadership, Team-oriented, Troubleshooting, Customer Satisfaction, Customer Experience, Data Entry, Call Centers, Windows, Time Management
Education
University of Cincinnati
Lorain County Community College
Darin Weaver's TeleTech Experience 2008 - 2010
Job Owners at Dawsportcards
Industry Telecommunications
Experience
Dawsportcards August 2002 - Present
Scholastic - Adecco August 2014 - February 2015
Jasper Products - Adecco May 2014 - July 2014
TeleTech 2008 - 2010
Affinitas March 2008 - July 2008
West Corporation December 2004 - February 2008
CVS Caremark Corporation February 2007 - September 2007
Skills
Customer Service, Data Entry, Call Centers, 10 Key, Cellular Communications, Technical Support, Marketing, Advertising, Android, Blackberry, Windows XP Pro, Windows Phone, Billing Systems, Windows, Microsoft Excel, Microsoft Word, Cable Television, Sales, Ebay Sales, Turbo Tax
Education
Tiffin University 1992 — 1996
none, Computer Science
Lorain County Joint Vocational School District 1989 — 1991
Certificate of Completion, Computers and Accounting
Dawsportcards August 2002 - Present
Scholastic - Adecco August 2014 - February 2015
Jasper Products - Adecco May 2014 - July 2014
TeleTech 2008 - 2010
Affinitas March 2008 - July 2008
West Corporation December 2004 - February 2008
CVS Caremark Corporation February 2007 - September 2007
Skills
Customer Service, Data Entry, Call Centers, 10 Key, Cellular Communications, Technical Support, Marketing, Advertising, Android, Blackberry, Windows XP Pro, Windows Phone, Billing Systems, Windows, Microsoft Excel, Microsoft Word, Cable Television, Sales, Ebay Sales, Turbo Tax
Education
Tiffin University 1992 — 1996
none, Computer Science
Lorain County Joint Vocational School District 1989 — 1991
Certificate of Completion, Computers and Accounting
Hicks Deborah's TeleTech Experience CSR111TeleTech$
Job CSR111 at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech CSR111TeleTech$
Skills
Customer Service, Management, Leadership, Training, Process Improvement, Team Leadership, Team Management, Customer Satisfaction, Operations Management, Vendor Management
Education
Liberty University 2012 — 2014
Theology/Biblical Studies, Theology/Theological Studies
TeleTech CSR111TeleTech$
Skills
Customer Service, Management, Leadership, Training, Process Improvement, Team Leadership, Team Management, Customer Satisfaction, Operations Management, Vendor Management
Education
Liberty University 2012 — 2014
Theology/Biblical Studies, Theology/Theological Studies
David Ammons's TeleTech Experience January 2004 - December 2008
Job
Industry Retail
Experience
Diso Bistro July 2011 - July 2014
TeleTech January 2004 - December 2008
Education
Lorain County Community College
Associate of Arts (A.A.)
Diso Bistro July 2011 - July 2014
TeleTech January 2004 - December 2008
Education
Lorain County Community College
Associate of Arts (A.A.)
Staci Evans's TeleTech Experience November 2014 - Present
Job
Industry Consumer Services
Experience
TeleTech November 2014 - Present
Skills
Customer Service, Phone Etiquette, Microsoft Office, Windows 8.1
Education
Lake Land College
TeleTech November 2014 - Present
Skills
Customer Service, Phone Etiquette, Microsoft Office, Windows 8.1
Education
Lake Land College
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc