TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
TeleTech List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TeleTech. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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3,388 TeleTech employees in database. Find out everything there's to know about TeleTech employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
TeleTech Employees
Employee
Years
Job
Industry
Felicia Mathis Felicia Mathis's TeleTech Experience February 1996 - Present
Job Singer/Songwriter/Graphic Designer/ Administrative/ CEO/Founder at Honeytones Inc.
Industry Entertainment
Experience
Total LIfe Changes, LLC January 2014 - Present
Honeytones Inc. May 2013 - Present
TeleTech February 1996 - Present
Teleperformance April 2004 - February 2005
Skills
Customer Service, Writing, Voice Over, Voice Lessons, Sales, Network Specialist, Artistic Vision, Telecommunications, Telephone Skills, Teamwork, Graphic Design, Gospel Music, Customer Experience, Call Centers, Microsoft Excel, Avaya, Technical Support, Troubleshooting, Inbound Marketing, Windows 7, Customer Support, Networking, Computer Hardware, Customer Satisfaction, Data Entry, Help Desk Support, Software Documentation, Customer Service..., Nonprofits, Social Media, Social Networking, Public Speaking, Event Planning, Leadership, Event Management, Singer-songwriter, Songwriting
Education
Full Sail University 2014 — 2017
Music Production
AmeriTech College-Draper 2013 — 2014
Associate's degree, Medical Insurance Specialist/Medical Biller
Albany Technical College 1992 — 1993
Associate's degree, Dental Assisting/Assistant
Total LIfe Changes, LLC January 2014 - Present
Honeytones Inc. May 2013 - Present
TeleTech February 1996 - Present
Teleperformance April 2004 - February 2005
Skills
Customer Service, Writing, Voice Over, Voice Lessons, Sales, Network Specialist, Artistic Vision, Telecommunications, Telephone Skills, Teamwork, Graphic Design, Gospel Music, Customer Experience, Call Centers, Microsoft Excel, Avaya, Technical Support, Troubleshooting, Inbound Marketing, Windows 7, Customer Support, Networking, Computer Hardware, Customer Satisfaction, Data Entry, Help Desk Support, Software Documentation, Customer Service..., Nonprofits, Social Media, Social Networking, Public Speaking, Event Planning, Leadership, Event Management, Singer-songwriter, Songwriting
Education
Full Sail University 2014 — 2017
Music Production
AmeriTech College-Draper 2013 — 2014
Associate's degree, Medical Insurance Specialist/Medical Biller
Albany Technical College 1992 — 1993
Associate's degree, Dental Assisting/Assistant
Kimberly Sturm Kimberly Sturm's TeleTech Experience August 2010 - May 2012
Job Owner Creator Designer
Industry Retail
Experience
Fafka Design October 2004 - Present
TeleTech August 2010 - May 2012
Mary Kay Inc. July 1996 - December 2008
Skills
Marketing, Web Design, Graphic Design, Business Planning
Education
American Military University 2007 — 2010
Bachelor of Science (B.S.), Web Page, Digital/Multimedia and Information Resources Design
Vatterott College 2005 — 2006
Certificate, Cosmetology/Cosmetologist, General
Fafka Design October 2004 - Present
TeleTech August 2010 - May 2012
Mary Kay Inc. July 1996 - December 2008
Skills
Marketing, Web Design, Graphic Design, Business Planning
Education
American Military University 2007 — 2010
Bachelor of Science (B.S.), Web Page, Digital/Multimedia and Information Resources Design
Vatterott College 2005 — 2006
Certificate, Cosmetology/Cosmetologist, General
Jason Gonder Jason Gonder's TeleTech Experience August 2014 - September 2014
Job Emergency Medical Technician at Cox Health Systems in Springfield, MO.
Industry Hospital & Health Care
Experience
Cox Health Systems, Springfield, MO. September 2014 - Present
TeleTech August 2014 - September 2014
The big lot Reliable chevrolet May 2014 - August 2014
United States Marine Corps December 2010 - March 2014
Sonic Drive-In July 2009 - December 2010
Skills
Command, Sales, Vehicles, Training, Purchasing, Firefighting, Automobile, Rescue, First Aid, Emergency Medical, Emergency Management
Education
Arizona Western College 2012 — 2012
Emergency Medical Technician, Fire Science/Fire-fighting
Louis F. Garland Fire Academy 2011 — 2011
Firefighter I and II, ARFF, Hazmat Opperations
Ozark High School 2006 — 2010
Cox Health Systems, Springfield, MO. September 2014 - Present
TeleTech August 2014 - September 2014
The big lot Reliable chevrolet May 2014 - August 2014
United States Marine Corps December 2010 - March 2014
Sonic Drive-In July 2009 - December 2010
Skills
Command, Sales, Vehicles, Training, Purchasing, Firefighting, Automobile, Rescue, First Aid, Emergency Medical, Emergency Management
Education
Arizona Western College 2012 — 2012
Emergency Medical Technician, Fire Science/Fire-fighting
Louis F. Garland Fire Academy 2011 — 2011
Firefighter I and II, ARFF, Hazmat Opperations
Ozark High School 2006 — 2010
Alex Milgroom Alex Milgroom's TeleTech Experience January 2014 - April 2014
Job Contracts Analyst at Encana Corporation
Industry Legal Services
Experience
Encana Corporation January 2015 - Present
Agile Wings August 2014 - November 2014
TeleTech January 2014 - April 2014
Spencer Fane Britt & Browne LLP (formerly Grimshaw & Harring) August 2013 - November 2013
Skills
Microsoft Office, Microsoft Excel, Customer Service, Legal Research, Legal Writing, International Law, Research, Public Speaking, Westlaw, PowerPoint, Litigation, LexisNexis, Nonprofits
Education
University of Denver - Sturm College of Law 2011 — 2014
Doctor of Law (J.D.)
Arizona State University 2006 — 2010
Bachelor of Science (B.S.), Finance
Air Academy High School 2002 — 2006
Temple University - James E. Beasley School of Law
The Hong Kong Polytechnic University
The University of Hong Kong
Encana Corporation January 2015 - Present
Agile Wings August 2014 - November 2014
TeleTech January 2014 - April 2014
Spencer Fane Britt & Browne LLP (formerly Grimshaw & Harring) August 2013 - November 2013
Skills
Microsoft Office, Microsoft Excel, Customer Service, Legal Research, Legal Writing, International Law, Research, Public Speaking, Westlaw, PowerPoint, Litigation, LexisNexis, Nonprofits
Education
University of Denver - Sturm College of Law 2011 — 2014
Doctor of Law (J.D.)
Arizona State University 2006 — 2010
Bachelor of Science (B.S.), Finance
Air Academy High School 2002 — 2006
Temple University - James E. Beasley School of Law
The Hong Kong Polytechnic University
The University of Hong Kong
Marakesha Laister Marakesha Laister's TeleTech Experience October 2005 - February 2007
Job Digital Service Manager at EBSCO Publishing
Industry Information Services
Experience
EBSCO Publishing October 2011 - Present
Infinity Insurance February 2007 - April 2011
TeleTech October 2005 - February 2007
Skills
Customer Service, Account Management, Call Centers, Microsoft Office, Software Documentation, Social Media, Customer Retention, Customer Satisfaction, Team Leadership, Salesforce.com, Customer Experience, Training, Sales, CRM, Management, Project Management, Proofreading, Business Analysis, SharePoint, Data Analysis
Education
Alabama State University 2003 — 2006
Bachelor of Science (B.S.), Computer Science
American InterContinental University
EBSCO Publishing October 2011 - Present
Infinity Insurance February 2007 - April 2011
TeleTech October 2005 - February 2007
Skills
Customer Service, Account Management, Call Centers, Microsoft Office, Software Documentation, Social Media, Customer Retention, Customer Satisfaction, Team Leadership, Salesforce.com, Customer Experience, Training, Sales, CRM, Management, Project Management, Proofreading, Business Analysis, SharePoint, Data Analysis
Education
Alabama State University 2003 — 2006
Bachelor of Science (B.S.), Computer Science
American InterContinental University
Kim Kinkade Kim Kinkade's TeleTech Experience August 2014 - Present
Job Senior Manager, Service Delivery at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech August 2014 - Present
StarTek August 2011 - August 2014
StarTek December 2009 - August 2011
Staffmark May 2007 - December 2009
Baptist Health August 2005 - April 2007
St. Bernard's Healthcare September 2003 - July 2005
Human Resources Generalist July 2002 - February 2003
Skills
Interviewing, Employee Benefits, FMLA, New Hire Orientation, Employee Relations, Performance Management, Call Center, Hiring, HRIS, Onboarding, HR Policies, Policy, Employment Law, Personnel Recruiting, Workers Compensation, Unemployment Claims, Employee Engagement, Training & Development, HR Budgeting, Employee Handbooks, Employee Surveys, Exit Interviews, Open Enrollment, Disciplinary Actions, Performance Reviews, Recruiting, Interviews, Personnel Selection, New Hire Orientations, Human Resources, Benefits Administration, Screening, Workforce Management, Workforce Planning, Job Fairs, Disciplinaries, Call Centers, Management, SPHR, Performance Appraisal, Payroll, Personnel Management, Temporary Placement, Applicant Tracking..., Technical Recruiting, Talent Management, College Recruiting, Employee Training, Succession Planning, BPO
Education
Arkansas State University 1999 — 2003
Associate of Science, Business Systems
Arkansas State University 1998 — 2003
Bachelor of Science, Business
Riverside High School
TeleTech August 2014 - Present
StarTek August 2011 - August 2014
StarTek December 2009 - August 2011
Staffmark May 2007 - December 2009
Baptist Health August 2005 - April 2007
St. Bernard's Healthcare September 2003 - July 2005
Human Resources Generalist July 2002 - February 2003
Skills
Interviewing, Employee Benefits, FMLA, New Hire Orientation, Employee Relations, Performance Management, Call Center, Hiring, HRIS, Onboarding, HR Policies, Policy, Employment Law, Personnel Recruiting, Workers Compensation, Unemployment Claims, Employee Engagement, Training & Development, HR Budgeting, Employee Handbooks, Employee Surveys, Exit Interviews, Open Enrollment, Disciplinary Actions, Performance Reviews, Recruiting, Interviews, Personnel Selection, New Hire Orientations, Human Resources, Benefits Administration, Screening, Workforce Management, Workforce Planning, Job Fairs, Disciplinaries, Call Centers, Management, SPHR, Performance Appraisal, Payroll, Personnel Management, Temporary Placement, Applicant Tracking..., Technical Recruiting, Talent Management, College Recruiting, Employee Training, Succession Planning, BPO
Education
Arkansas State University 1999 — 2003
Associate of Science, Business Systems
Arkansas State University 1998 — 2003
Bachelor of Science, Business
Riverside High School
Dr. Pat Drechsler Dr. Pat Drechsler's TeleTech Experience April 2013 - January 2014
Job Instructional Designer
Industry E-Learning
Experience
Pat Drechsler Consulting February 2014 - Present
Six Seconds EQ Network 2008 - Present
TeleTech April 2013 - January 2014
Revana (Subsidiary of TeleTech) October 2010 - April 2013
Cornerstone International October 1994 - October 2010
Pinnacle Entertainment 2004 - 2010
Westin Hotels 1991 - 1995
Arizona Biltmore Resort & Spa 1989 - 1995
Informatics 1986 - 1988
Skills
Leadership Development, Public Speaking, Coaching, Organizational..., Training, Staff Development, Team Building, Instructional Design, Leadership, Change Management, Emotional Intelligence, Small Business, Performance Management, Workshop Facilitation, Management Development, Call Centers, Program Management, Management, Personal Development, Employee Training, Strategy, Executive Development, MBTI, Training Delivery, Organizational..., Consulting, Performance Improvement, Blended Learning, E-Learning, Employee Engagement, Instructor-led Training
Education
Arizona State University 1979 — 1985
Ed.D.
University of Hawaii at Manoa 1974 — 1975
M.Ed.
Ithaca College 1970 — 1974
B.S.
Pat Drechsler Consulting February 2014 - Present
Six Seconds EQ Network 2008 - Present
TeleTech April 2013 - January 2014
Revana (Subsidiary of TeleTech) October 2010 - April 2013
Cornerstone International October 1994 - October 2010
Pinnacle Entertainment 2004 - 2010
Westin Hotels 1991 - 1995
Arizona Biltmore Resort & Spa 1989 - 1995
Informatics 1986 - 1988
Skills
Leadership Development, Public Speaking, Coaching, Organizational..., Training, Staff Development, Team Building, Instructional Design, Leadership, Change Management, Emotional Intelligence, Small Business, Performance Management, Workshop Facilitation, Management Development, Call Centers, Program Management, Management, Personal Development, Employee Training, Strategy, Executive Development, MBTI, Training Delivery, Organizational..., Consulting, Performance Improvement, Blended Learning, E-Learning, Employee Engagement, Instructor-led Training
Education
Arizona State University 1979 — 1985
Ed.D.
University of Hawaii at Manoa 1974 — 1975
M.Ed.
Ithaca College 1970 — 1974
B.S.
Jason Exley, PHR Jason Exley, PHR's TeleTech Experience 2010 - 2012
Job Global Relocation Leader | Global Talent Mobility Expert | International Tax & Immigration Specialist
Industry Human Resources
Experience
Rocky Mountain Relocation Council January 2015 - Present
Mobility Services International (MSI) 2013 - Present
Rocky Mountain Relocation Council January 2013 - December 2014
Western Union 2012 - 2013
Rocky Mountain Relocation Council 2012 - 2013
TeleTech 2010 - 2012
CH2M HILL 2006 - 2010
Bechtel 2002 - 2006
USDA Forest Service 1997 - 2002
Skills
Expatriate Management, Expatriate Tax, Expatriate..., Six Sigma, Relocation, PHR, Vendor Management, Global Immigration, Global Mobility, Global Human Resources..., International..., Payroll, Employee Benefits, Networking, Corporate Relocation, Policy, HR Policies, Process Improvement, Strategic Planning, Personnel Management, Talent Acquisition, Organizational..., Recruiting, Labor Relations, Management, Onboarding, Performance Management, Human Resources, SPHR, Deferred Compensation, Strategy, Training, Team Building, Program Management, Business Process..., Employee Relations, Leadership, Business Development, Relationship Management, Building Relationships, Talent Management, Workforce Planning, Leadership Development
Education
Arizona State University, W. P. Carey School of Business 1997 — 2001
B.S. in Management, Human Resources
Rocky Mountain Relocation Council January 2015 - Present
Mobility Services International (MSI) 2013 - Present
Rocky Mountain Relocation Council January 2013 - December 2014
Western Union 2012 - 2013
Rocky Mountain Relocation Council 2012 - 2013
TeleTech 2010 - 2012
CH2M HILL 2006 - 2010
Bechtel 2002 - 2006
USDA Forest Service 1997 - 2002
Skills
Expatriate Management, Expatriate Tax, Expatriate..., Six Sigma, Relocation, PHR, Vendor Management, Global Immigration, Global Mobility, Global Human Resources..., International..., Payroll, Employee Benefits, Networking, Corporate Relocation, Policy, HR Policies, Process Improvement, Strategic Planning, Personnel Management, Talent Acquisition, Organizational..., Recruiting, Labor Relations, Management, Onboarding, Performance Management, Human Resources, SPHR, Deferred Compensation, Strategy, Training, Team Building, Program Management, Business Process..., Employee Relations, Leadership, Business Development, Relationship Management, Building Relationships, Talent Management, Workforce Planning, Leadership Development
Education
Arizona State University, W. P. Carey School of Business 1997 — 2001
B.S. in Management, Human Resources
Adriane Rosa Adriane Rosa's TeleTech Experience June 2000 - May 2005
Job Sr Agency Licensing Specailist at Infinity Insurance
Industry Insurance
Experience
Infinity Insurance August 2010 - Present
Momentum Telecom May 2005 - April 2006
TeleTech June 2000 - May 2005
Skills
Insurance, Liability, Claim, Claim Investigation, Underwriting, Insurance Law, Liability Analysis, Reinsurance, Product Liability, Health Insurance, Accident, Personal Injury, Life Insurance, Umbrella Insurance, Litigation, Microsoft Office, Account Management, Customer Service, Employee Benefits, Team Building, Access, Call Centers
Education
Alabama State University
Ashworth University
Infinity Insurance August 2010 - Present
Momentum Telecom May 2005 - April 2006
TeleTech June 2000 - May 2005
Skills
Insurance, Liability, Claim, Claim Investigation, Underwriting, Insurance Law, Liability Analysis, Reinsurance, Product Liability, Health Insurance, Accident, Personal Injury, Life Insurance, Umbrella Insurance, Litigation, Microsoft Office, Account Management, Customer Service, Employee Benefits, Team Building, Access, Call Centers
Education
Alabama State University
Ashworth University
Mykel Kersnick's TeleTech Experience May 2013 - Present
Job MSR at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech May 2013 - Present
McDonald's Corporation August 2011 - May 2013
Village Inn January 2010 - February 2011
Skills
QuickBooks, Microsoft Excel, Microsoft Word, PowerPoint, Prezi, Time Management, Peachtree, Close Attention to..., Self-driven, Sales
Education
Aims Community College 2012 — 2014
Associate of Science (AS), Accounting
University of Northern Colorado 2011 — 2012
Bachelor of Business Administration (BBA)
TeleTech May 2013 - Present
McDonald's Corporation August 2011 - May 2013
Village Inn January 2010 - February 2011
Skills
QuickBooks, Microsoft Excel, Microsoft Word, PowerPoint, Prezi, Time Management, Peachtree, Close Attention to..., Self-driven, Sales
Education
Aims Community College 2012 — 2014
Associate of Science (AS), Accounting
University of Northern Colorado 2011 — 2012
Bachelor of Business Administration (BBA)
Mace Petersen Mace Petersen's TeleTech Experience 2011 - 2012
Job Not Working ATM !
Industry Outsourcing/Offshoring
Experience
TeleTech 2011 - 2012
O’Reilly Auto Parts October 2011 - December 2011
BAP Import Parts June 2002 - September 2009
Skills
Troubleshooting, Customer Service, Automotive, Retail, Operating Systems, Call Centers, Cashiering, Training, Workforce Management, Case Managment, Coaching, Data Entry
Education
Arizona Automotive Institute 1996 — 1998
Associate's degree, Automotive / Automotive Electronics Technology, 3.0
Arizona Automotive Institute 1996 — 1998
Associate's degree, Automotive / Auto-Electronics Technology
TeleTech 2011 - 2012
O’Reilly Auto Parts October 2011 - December 2011
BAP Import Parts June 2002 - September 2009
Skills
Troubleshooting, Customer Service, Automotive, Retail, Operating Systems, Call Centers, Cashiering, Training, Workforce Management, Case Managment, Coaching, Data Entry
Education
Arizona Automotive Institute 1996 — 1998
Associate's degree, Automotive / Automotive Electronics Technology, 3.0
Arizona Automotive Institute 1996 — 1998
Associate's degree, Automotive / Auto-Electronics Technology
Robert McMahan, SHRM-SCP, SPHR's TeleTech Experience May 2013 - Present
Job A+ workplace and community leader. Clevel player…on the racquetball court
Industry Professional Training & Coaching
Experience
TeleTech May 2013 - Present
TeleTech April 2011 - Present
Effective Leadership Strategies July 2010 - Present
T-Mobile September 2007 - June 2010
T-Mobile June 2003 - August 2007
University of Denver's University College November 1994 - December 2005
University of Denver September 1995 - August 2004
Keynote Consultants, Inc. February 2001 - June 2003
DISH University January 1999 - January 2001
DISH Network Customer Service January 1998 - January 1999
Skills
Organizational..., Coaching, Performance Management, Organizational..., Leadership Development, Performance Consulting, Corporate University, MBTI, DDI, Time Management, Public Speaking, Training Seminars, Customer Satisfaction, Employee Relations, Strategic Planning, Call Centers, Management, Succession Planning, Onboarding, Leadership, Training, Talent Management, Training Delivery, Management Development, Customer Retention, Instructional Design, Change Management, Executive Coaching, Customer Service, Sales, Staff Development, Human Resources, Employee Engagement, Start-ups
Education
University of Denver 1995 — 2005
ABD, Training, Adult studies
Arizona State University 1990 — 1992
M.Ed., Higher Education and Adult Studies
The University of Texas at Austin 1983 — 1990
BJ, Broadcast journalism
Bryan Adams High School 1979 — 1983
graduate with honors, honors studies
TeleTech May 2013 - Present
TeleTech April 2011 - Present
Effective Leadership Strategies July 2010 - Present
T-Mobile September 2007 - June 2010
T-Mobile June 2003 - August 2007
University of Denver's University College November 1994 - December 2005
University of Denver September 1995 - August 2004
Keynote Consultants, Inc. February 2001 - June 2003
DISH University January 1999 - January 2001
DISH Network Customer Service January 1998 - January 1999
Skills
Organizational..., Coaching, Performance Management, Organizational..., Leadership Development, Performance Consulting, Corporate University, MBTI, DDI, Time Management, Public Speaking, Training Seminars, Customer Satisfaction, Employee Relations, Strategic Planning, Call Centers, Management, Succession Planning, Onboarding, Leadership, Training, Talent Management, Training Delivery, Management Development, Customer Retention, Instructional Design, Change Management, Executive Coaching, Customer Service, Sales, Staff Development, Human Resources, Employee Engagement, Start-ups
Education
University of Denver 1995 — 2005
ABD, Training, Adult studies
Arizona State University 1990 — 1992
M.Ed., Higher Education and Adult Studies
The University of Texas at Austin 1983 — 1990
BJ, Broadcast journalism
Bryan Adams High School 1979 — 1983
graduate with honors, honors studies
Jaime Betts's TeleTech Experience January 2014 - Present
Job Account Manager at Randstad Technologies US
Industry Staffing and Recruiting
Experience
Randstad Technologies US February 2015 - Present
TeleTech January 2014 - Present
TeleTech May 2013 - January 2014
TeleTech June 2012 - May 2013
TeleTech November 2011 - June 2012
TeleTech June 2011 - November 2011
TeleTech November 2010 - June 2011
Skills
Call Centers, Training, CRM, Employee Training, Salesforce.com, Sales, Sales Management, Performance Management, Process Improvement, Project Management, Recruiting, Instructor-led Training, Account Management, Training Delivery, Customer Service, Call Center Management, Development & delivery..., Needs Analysis, Program Launch, Cross-functional Team..., Telecommunications, Leadership, Management, Customer Experience, Team Leadership
Education
Arizona State University
Randstad Technologies US February 2015 - Present
TeleTech January 2014 - Present
TeleTech May 2013 - January 2014
TeleTech June 2012 - May 2013
TeleTech November 2011 - June 2012
TeleTech June 2011 - November 2011
TeleTech November 2010 - June 2011
Skills
Call Centers, Training, CRM, Employee Training, Salesforce.com, Sales, Sales Management, Performance Management, Process Improvement, Project Management, Recruiting, Instructor-led Training, Account Management, Training Delivery, Customer Service, Call Center Management, Development & delivery..., Needs Analysis, Program Launch, Cross-functional Team..., Telecommunications, Leadership, Management, Customer Experience, Team Leadership
Education
Arizona State University
Camilla Richter Camilla Richter's TeleTech Experience December 2013 - Present
Job Customer Service Representative at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech December 2013 - Present
Humane Society of Weld County January 2013 - September 2013
Humane Society of Weld County April 2012 - January 2013
Skills
Organization Skills, Conflict Resolution, Cash Handling, Computer Proficiency, Customer Service, Animal Care, Veterinary Technology
Education
Aims Community College 2013 — 2015
Business Administration and Management, General
Greeley Central Highschool 2005 — 2008
Diploma, Diploma
TeleTech December 2013 - Present
Humane Society of Weld County January 2013 - September 2013
Humane Society of Weld County April 2012 - January 2013
Skills
Organization Skills, Conflict Resolution, Cash Handling, Computer Proficiency, Customer Service, Animal Care, Veterinary Technology
Education
Aims Community College 2013 — 2015
Business Administration and Management, General
Greeley Central Highschool 2005 — 2008
Diploma, Diploma
LATERRIA WAGSTAFF LATERRIA WAGSTAFF's TeleTech Experience October 2012 - January 2013
Job Gaming Support at Sutherland Global Services
Industry Health, Wellness and Fitness
Experience
Sutherland Global Services May 2015 - Present
Convergys August 2013 - January 2014
NEW April 2013 - August 2013
TeleTech October 2012 - January 2013
Teleperformance March 2010 - May 2010
Ross Stores November 2009 - January 2010
Skills
PowerPoint, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Outlook, Team Building, Data Entry, Access, Research, Healthcare, Training, Leadership, Team Leadership, Troubleshooting, Call Centers, Telephone Skills, Sales, Medical Terminology, Medical Records, Time Management, Customer Satisfaction, Windows, Software Documentation, Teamwork, Social Networking
Education
AmeriTech College-Draper 2013 — 2013
Medical Coding & Billing, Medical Billing and Coding
Devry University 2009 — 2012
Associate's degree, Health Information/Medical Records Technology/Technician
Sutherland Global Services May 2015 - Present
Convergys August 2013 - January 2014
NEW April 2013 - August 2013
TeleTech October 2012 - January 2013
Teleperformance March 2010 - May 2010
Ross Stores November 2009 - January 2010
Skills
PowerPoint, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Outlook, Team Building, Data Entry, Access, Research, Healthcare, Training, Leadership, Team Leadership, Troubleshooting, Call Centers, Telephone Skills, Sales, Medical Terminology, Medical Records, Time Management, Customer Satisfaction, Windows, Software Documentation, Teamwork, Social Networking
Education
AmeriTech College-Draper 2013 — 2013
Medical Coding & Billing, Medical Billing and Coding
Devry University 2009 — 2012
Associate's degree, Health Information/Medical Records Technology/Technician
Ed Rees Ed Rees's TeleTech Experience December 2007 - November 2009
Job Retired
Industry Marketing and Advertising
Experience
None - retired January 2015 - Present
Garvin Promotion Group April 2013 - Present
US Airways January 2010 - April 2013
TeleTech December 2007 - November 2009
Continental Promotion Group, Inc February 1997 - December 2005
AEI September 1995 - February 1997
America West Airlines April 1985 - September 1995
Skills
Airlines, Commercial Aviation, Loyalty Marketing, Competitive Analysis, Strategic Planning, Project Management, Market Analysis, Revenue Analysis, Forecasting, CRM, Vendor Management, Trade Promotion..., Call Center Operations..., Program Management, Contract Negotiation, Management
Education
Arizona State University
Thunderbird School of Global Management
University of Phoenix
None - retired January 2015 - Present
Garvin Promotion Group April 2013 - Present
US Airways January 2010 - April 2013
TeleTech December 2007 - November 2009
Continental Promotion Group, Inc February 1997 - December 2005
AEI September 1995 - February 1997
America West Airlines April 1985 - September 1995
Skills
Airlines, Commercial Aviation, Loyalty Marketing, Competitive Analysis, Strategic Planning, Project Management, Market Analysis, Revenue Analysis, Forecasting, CRM, Vendor Management, Trade Promotion..., Call Center Operations..., Program Management, Contract Negotiation, Management
Education
Arizona State University
Thunderbird School of Global Management
University of Phoenix
D'Wan Polk D'Wan Polk's TeleTech Experience March 2014 - Present
Job Certified Team Leader & Customer Service Expert
Industry Consumer Services
Experience
TeleTech March 2014 - Present
Corsicana Independent School District August 2013 - February 2014
Collin Street Bakery, Inc. September 2013 - December 2013
Collin Street Bakery, Inc. September 2013 - December 2013
Whiz Kid Learning Center August 2012 - December 2012
Verizon March 2012 - May 2012
AAFES October 2011 - December 2011
Direct Energy November 2010 - May 2011
Duncanville ISD-Hastings Elementary School August 2008 - September 2009
Collin Street Bakery, Inc. October 2006 - June 2007
Skills
Customer Focus, Education, Microsoft Office, Printers, Fax, Laminating, Customer Service, Microsoft, Internet, Phone Etiquette, Answering Phones, Retail, Call Center, Microsoft Excel, Problem Solving, Medical Terminology, Data Entry, Appointment Setting, ICD-9 CM & CPT Codes, HCPCS, Medical Billing, Insurance Verification, Insurance Billing, HIPAA, Medical Records, Collections, Customer Experience, Telephone Skills, Call Centers, Teaching, Cold Calling, PowerPoint, Sales
Education
Anthem College-Phoenix 2005 — 2008
Associate in Science, Medical Billing & Coding
Navarro College 2000 — 2004
Associate in Science, Early Childhood Education
TeleTech March 2014 - Present
Corsicana Independent School District August 2013 - February 2014
Collin Street Bakery, Inc. September 2013 - December 2013
Collin Street Bakery, Inc. September 2013 - December 2013
Whiz Kid Learning Center August 2012 - December 2012
Verizon March 2012 - May 2012
AAFES October 2011 - December 2011
Direct Energy November 2010 - May 2011
Duncanville ISD-Hastings Elementary School August 2008 - September 2009
Collin Street Bakery, Inc. October 2006 - June 2007
Skills
Customer Focus, Education, Microsoft Office, Printers, Fax, Laminating, Customer Service, Microsoft, Internet, Phone Etiquette, Answering Phones, Retail, Call Center, Microsoft Excel, Problem Solving, Medical Terminology, Data Entry, Appointment Setting, ICD-9 CM & CPT Codes, HCPCS, Medical Billing, Insurance Verification, Insurance Billing, HIPAA, Medical Records, Collections, Customer Experience, Telephone Skills, Call Centers, Teaching, Cold Calling, PowerPoint, Sales
Education
Anthem College-Phoenix 2005 — 2008
Associate in Science, Medical Billing & Coding
Navarro College 2000 — 2004
Associate in Science, Early Childhood Education
David Torch's TeleTech Experience November 2009 - September 2010
Job Vendor Manager for Peerless Network
Industry Telecommunications
Experience
Comcast Cable August 2015 - Present
Peerless Network September 2014 - March 2015
RingCentral March 2014 - September 2014
Intelepeer January 2011 - March 2014
TeleTech November 2009 - September 2010
Bill Barrett Corporation January 2008 - March 2009
TIAA-CREF August 2004 - May 2007
Swisslog Healthcare Solutions-North America June 2002 - August 2004
Skills
Software Documentation, Active Directory, Process Improvement, Troubleshooting, ITIL, VoIP, Telecommunications, Cisco Technologies, Vendor Management, Call Centers, IP, IT Management, Network Administration, Networking, Routers, Servers, Technical Support, Switches, Telephony
Education
Alfred State College - SUNY College of Technology 1990 — 1992
AAS, Business Management
Comcast Cable August 2015 - Present
Peerless Network September 2014 - March 2015
RingCentral March 2014 - September 2014
Intelepeer January 2011 - March 2014
TeleTech November 2009 - September 2010
Bill Barrett Corporation January 2008 - March 2009
TIAA-CREF August 2004 - May 2007
Swisslog Healthcare Solutions-North America June 2002 - August 2004
Skills
Software Documentation, Active Directory, Process Improvement, Troubleshooting, ITIL, VoIP, Telecommunications, Cisco Technologies, Vendor Management, Call Centers, IP, IT Management, Network Administration, Networking, Routers, Servers, Technical Support, Switches, Telephony
Education
Alfred State College - SUNY College of Technology 1990 — 1992
AAS, Business Management
Charley Phillips Charley Phillips's TeleTech Experience March 2014 - April 2015
Job Account Manager at Yelp
Industry Marketing and Advertising
Experience
Yelp May 2015 - Present
TeleTech March 2014 - April 2015
Skills
Mentoring New Hires, Team Leadership, Coaching & Mentoring, Process Improvement, Knowledge Sharing, Time Management, Team Motivation
Education
Arizona State University 2010 — 2014
Bachelor of Arts (B.A.), Political Science and Government
Yelp May 2015 - Present
TeleTech March 2014 - April 2015
Skills
Mentoring New Hires, Team Leadership, Coaching & Mentoring, Process Improvement, Knowledge Sharing, Time Management, Team Motivation
Education
Arizona State University 2010 — 2014
Bachelor of Arts (B.A.), Political Science and Government
Kristin Chrisman, MBA Kristin Chrisman, MBA's TeleTech Experience May 2006 - June 2007
Job Finance Manager at Einstein Noah Restaurant Group, Inc.
Industry Restaurants
Experience
Einstein Noah Restaurant Group, Inc. August 2014 - Present
Einstein Noah Restaurant Group, Inc. April 2013 - August 2014
Orbitz Worldwide April 2009 - February 2013
AT&T Mobility June 2007 - April 2009
TeleTech May 2006 - June 2007
Allstate January 2005 - May 2006
Skills
Essbase, Microsoft Office, Hyperion Enterprise, Variance Analysis, Financial Analysis, Analytics, Forecasting, Corporate Finance, Omniture, Google Analytics, Google Adwords, DoubleClick for..., Oracle Financial, Analysis, Finance, Project Management, Strategy
Education
University of Colorado at Boulder 2011 — 2013
MBA, Finance & Marketing
Arizona State University 2000 — 2004
BS, Finance
Einstein Noah Restaurant Group, Inc. August 2014 - Present
Einstein Noah Restaurant Group, Inc. April 2013 - August 2014
Orbitz Worldwide April 2009 - February 2013
AT&T Mobility June 2007 - April 2009
TeleTech May 2006 - June 2007
Allstate January 2005 - May 2006
Skills
Essbase, Microsoft Office, Hyperion Enterprise, Variance Analysis, Financial Analysis, Analytics, Forecasting, Corporate Finance, Omniture, Google Analytics, Google Adwords, DoubleClick for..., Oracle Financial, Analysis, Finance, Project Management, Strategy
Education
University of Colorado at Boulder 2011 — 2013
MBA, Finance & Marketing
Arizona State University 2000 — 2004
BS, Finance
Donald Reblitz Donald Reblitz's TeleTech Experience July 2011 - May 2014
Job Vice President of Operations at Signature Technology Group
Industry Outsourcing/Offshoring
Experience
Signature Technology Group May 2014 - Present
TeleTech July 2011 - May 2014
Direct Alliance 2008 - July 2011
Direct Alliance Corp. 2001 - 2007
Direct Alliance Corporation 1996 - 2001
Direct Alliance Corporation 1995 - 1996
Skills
Sales Operations, Sales Effectiveness, Sales Analytics, Salesforce.com, Business Strategy, Salesforce.com..., BPO, Call Center, Account Management, CRM, E-commerce, Call Centers, Outsourcing, SaaS, Solution Selling, Sales Management, Team Building, Business Analytics, Salesforce.com..., Leadership, Process Improvement, Strategy, Direct Sales, Business Development, Sales, Solution Development, Financial Services, Data Analysis, Lead Generation, Sales Process, Product Management, Professional Services, New Business Development, B2B, Competitive Analysis, Vendor Management, Enterprise Software, Cross-functional Team..., Customer Satisfaction, Cloud Computing, Go-to-market Strategy, Strategic Partnerships, Customer Retention, Analytics, Demand Generation, Channel Partners, Selling, Customer Experience, Managed Services, Cold Calling
Education
Arizona State University, W. P. Carey School of Business 1995 — 2001
B.S., Management, Changing Business Processes
Signature Technology Group May 2014 - Present
TeleTech July 2011 - May 2014
Direct Alliance 2008 - July 2011
Direct Alliance Corp. 2001 - 2007
Direct Alliance Corporation 1996 - 2001
Direct Alliance Corporation 1995 - 1996
Skills
Sales Operations, Sales Effectiveness, Sales Analytics, Salesforce.com, Business Strategy, Salesforce.com..., BPO, Call Center, Account Management, CRM, E-commerce, Call Centers, Outsourcing, SaaS, Solution Selling, Sales Management, Team Building, Business Analytics, Salesforce.com..., Leadership, Process Improvement, Strategy, Direct Sales, Business Development, Sales, Solution Development, Financial Services, Data Analysis, Lead Generation, Sales Process, Product Management, Professional Services, New Business Development, B2B, Competitive Analysis, Vendor Management, Enterprise Software, Cross-functional Team..., Customer Satisfaction, Cloud Computing, Go-to-market Strategy, Strategic Partnerships, Customer Retention, Analytics, Demand Generation, Channel Partners, Selling, Customer Experience, Managed Services, Cold Calling
Education
Arizona State University, W. P. Carey School of Business 1995 — 2001
B.S., Management, Changing Business Processes
Jaime Moritzky Jaime Moritzky's TeleTech Experience February 2011 - September 2011
Job Agency Business Consultant at Farmers Insurance
Industry Human Resources
Experience
Farmers Insurance Group of Companies November 2014 - Present
Farmers Insurance February 2012 - November 2014
Company Confidential September 2011 - February 2012
TeleTech February 2011 - September 2011
Alpine Access January 2002 - February 2011
Skills
Call Center, Vendor Management, Process Improvement, Outsourcing, BPO, Management, Training, Recruiting, Project Management, Operations Management, Coaching, Call Centers, Leadership, Strategy, Program Management, Leadership Development, Analysis, Employee Training, Quality Assurance, Strategic Planning, Software Documentation, Integration, Telecommunications, Onboarding, Performance Management, Team Building, Customer Retention, Sales, Customer Satisfaction
Education
Arapahoe Community College
Associate's degree, Computer Sciences
The University of Texas at Austin
Business Administration
Farmers Insurance Group of Companies November 2014 - Present
Farmers Insurance February 2012 - November 2014
Company Confidential September 2011 - February 2012
TeleTech February 2011 - September 2011
Alpine Access January 2002 - February 2011
Skills
Call Center, Vendor Management, Process Improvement, Outsourcing, BPO, Management, Training, Recruiting, Project Management, Operations Management, Coaching, Call Centers, Leadership, Strategy, Program Management, Leadership Development, Analysis, Employee Training, Quality Assurance, Strategic Planning, Software Documentation, Integration, Telecommunications, Onboarding, Performance Management, Team Building, Customer Retention, Sales, Customer Satisfaction
Education
Arapahoe Community College
Associate's degree, Computer Sciences
The University of Texas at Austin
Business Administration
Ireen Blackman Ireen Blackman's TeleTech Experience June 2015 - Present
Job at
Industry Outsourcing/Offshoring
Experience
TeleTech June 2015 - Present
TeleTech September 2014 - June 2015
Unemployed April 2012 - September 2014
StarTek 2010 - 2012
Arkansas Department of Corrections October 1999 - April 2003
Skills
Call Centers, Customer Experience, Data Entry, Telephone Skills, Customer Service, Workforce Management, Fax, Time Management, Team Leadership, Microsoft Word, Call Center Development, Filing, Cashiering, Multi-line Phone, Clerical Skills, Customer Satisfaction, Technical Support, Troubleshooting
Education
Arkansas State University 2012 — 2013
Bachelor of Arts (B.A.), Criminology
East Arkansas Community College 2003 — 2006
Associate of Arts (AA), General Studies
East Arkansas Community College 2003 — 2006
Associate of Arts and Sciences (AAS), Criminal Justice
TeleTech June 2015 - Present
TeleTech September 2014 - June 2015
Unemployed April 2012 - September 2014
StarTek 2010 - 2012
Arkansas Department of Corrections October 1999 - April 2003
Skills
Call Centers, Customer Experience, Data Entry, Telephone Skills, Customer Service, Workforce Management, Fax, Time Management, Team Leadership, Microsoft Word, Call Center Development, Filing, Cashiering, Multi-line Phone, Clerical Skills, Customer Satisfaction, Technical Support, Troubleshooting
Education
Arkansas State University 2012 — 2013
Bachelor of Arts (B.A.), Criminology
East Arkansas Community College 2003 — 2006
Associate of Arts (AA), General Studies
East Arkansas Community College 2003 — 2006
Associate of Arts and Sciences (AAS), Criminal Justice
Tara Foster, Ph.D., NBCT Tara Foster, Ph.D., NBCT's TeleTech Experience November 2001 - September 2002
Job Interim Assistant Principal; College Professor
Industry Higher Education
Experience
Birmingham City Schools February 2015 - Present
Concordia University Portland December 2013 - Present
University of West Florida August 2013 - Present
University of Alabama at Birmingham August 2009 - February 2015
Jefferson County Schools July 2014 - September 2014
Midfield City Schools August 2010 - April 2011
Midfield City Schools August 2005 - July 2009
American Cast Iron Pipe Company May 2003 - August 2005
Retail Industry September 2002 - May 2003
TeleTech November 2001 - September 2002
Skills
Teaching, Teachers, Adult Education, Higher Education, Curriculum Design, Instructional Design, Educational Technology, Staff Development, Distance Learning, Classroom, Program Development, E-Learning, Educational Leadership, Teacher Training, Tutoring, Grant Writing, Public Speaking, Classroom Management, RTI, Differentiated..., Conflict Resolution, Customer Service, Multi Tasking, Organization, Coaching Staff, Common Core State..., Qualitative Research, Accreditation, Curriculum Development, Leadership, Coaching, College Teaching, Early Childhood..., Student Affairs, Elementary Education, Student Development, Faculty Development
Education
Auburn University 2014 — 2015
Ed.S, Adult and Continuing Education and Teaching
University of Alabama at Birmingham 2013 — 2014
Master of Education (MEd), Educational Leadership and Administration, General, GPA: 4.0
Capella University 2009 — 2013
Doctor of Philosophy (Ph.D.), Leadership in Educational Administration, GPA: 3.929
University of Montevallo 1997 — 2001
Master of Education (MEd), Early Childhood Education and Teaching, GPA: 3.273
Alabama State University 1993 — 1997
Bachelor of Science (B.S.), Early Childhood Education and Teaching, GPA: 3.394
Ramsay High School 1989 — 1993
Birmingham City Schools February 2015 - Present
Concordia University Portland December 2013 - Present
University of West Florida August 2013 - Present
University of Alabama at Birmingham August 2009 - February 2015
Jefferson County Schools July 2014 - September 2014
Midfield City Schools August 2010 - April 2011
Midfield City Schools August 2005 - July 2009
American Cast Iron Pipe Company May 2003 - August 2005
Retail Industry September 2002 - May 2003
TeleTech November 2001 - September 2002
Skills
Teaching, Teachers, Adult Education, Higher Education, Curriculum Design, Instructional Design, Educational Technology, Staff Development, Distance Learning, Classroom, Program Development, E-Learning, Educational Leadership, Teacher Training, Tutoring, Grant Writing, Public Speaking, Classroom Management, RTI, Differentiated..., Conflict Resolution, Customer Service, Multi Tasking, Organization, Coaching Staff, Common Core State..., Qualitative Research, Accreditation, Curriculum Development, Leadership, Coaching, College Teaching, Early Childhood..., Student Affairs, Elementary Education, Student Development, Faculty Development
Education
Auburn University 2014 — 2015
Ed.S, Adult and Continuing Education and Teaching
University of Alabama at Birmingham 2013 — 2014
Master of Education (MEd), Educational Leadership and Administration, General, GPA: 4.0
Capella University 2009 — 2013
Doctor of Philosophy (Ph.D.), Leadership in Educational Administration, GPA: 3.929
University of Montevallo 1997 — 2001
Master of Education (MEd), Early Childhood Education and Teaching, GPA: 3.273
Alabama State University 1993 — 1997
Bachelor of Science (B.S.), Early Childhood Education and Teaching, GPA: 3.394
Ramsay High School 1989 — 1993
Greg Sullivan MBA/ Global Consultant Greg Sullivan MBA/ Global Consultant's TeleTech Experience October 2000 - November 2001
Job Consulting Associate at PwC Financial Services
Industry Management Consulting
Experience
Pricewaterhouse Cooper LLC June 2012 - Present
J&S Tax Professionals February 2009 - April 2012
Global Resources, LLC March 2011 - May 2011
AT&T December 2009 - February 2011
Foot Locker, Inc April 2008 - February 2009
Foot Locker, Inc. January 2007 - April 2008
Jackson-Hewitt Tax Service January 2003 - April 2008
MasterBrand Cabinets, Inc April 2002 - October 2006
Teletech October 2000 - November 2001
Skills
Recruiting, Sales, Customer Service, Management, Microsoft Office, Merchandising, Supervising, Financial Planners, UPS systems, Graphic Design, Peak, Project Management, Strategic Planning, Business, Outlook, Human Resources, Business Advisory, Experienced Trainer, Training, Analysis, Strategy, Data Analysis, PowerPoint, Microsoft Word, Financial Analysis, Accounting, Employee Training, Public Speaking, Hiring, Retail, Financial Services, Business Analysis, Business Development, Leadership, CRM, Forecasting, Customer Satisfaction, Finance, Data Entry, Budgets, Process Improvement, Performance Management, Business Planning, Microsoft Excel, Inventory Management, Account Management, Troubleshooting, Lotus Notes, Organizational..., Business Process...
Education
American InterContinental University 2010 — 2011
Masters of Business Administration, International Business
Winthrop University - Rock Hill - South Carolina 1989 — 1994
BA, Political Science
J.L. Mann High Academy 1985 — 1989
High School Diploma, High School Diploma
Pricewaterhouse Cooper LLC June 2012 - Present
J&S Tax Professionals February 2009 - April 2012
Global Resources, LLC March 2011 - May 2011
AT&T December 2009 - February 2011
Foot Locker, Inc April 2008 - February 2009
Foot Locker, Inc. January 2007 - April 2008
Jackson-Hewitt Tax Service January 2003 - April 2008
MasterBrand Cabinets, Inc April 2002 - October 2006
Teletech October 2000 - November 2001
Skills
Recruiting, Sales, Customer Service, Management, Microsoft Office, Merchandising, Supervising, Financial Planners, UPS systems, Graphic Design, Peak, Project Management, Strategic Planning, Business, Outlook, Human Resources, Business Advisory, Experienced Trainer, Training, Analysis, Strategy, Data Analysis, PowerPoint, Microsoft Word, Financial Analysis, Accounting, Employee Training, Public Speaking, Hiring, Retail, Financial Services, Business Analysis, Business Development, Leadership, CRM, Forecasting, Customer Satisfaction, Finance, Data Entry, Budgets, Process Improvement, Performance Management, Business Planning, Microsoft Excel, Inventory Management, Account Management, Troubleshooting, Lotus Notes, Organizational..., Business Process...
Education
American InterContinental University 2010 — 2011
Masters of Business Administration, International Business
Winthrop University - Rock Hill - South Carolina 1989 — 1994
BA, Political Science
J.L. Mann High Academy 1985 — 1989
High School Diploma, High School Diploma
Julio Trevino Julio Trevino's TeleTech Experience October 2012 - Present
Job Member Survey Assessment Tracking (MSAT) Coach at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech October 2012 - Present
FFA Auto Insurance January 2003 - August 2012
FFA Auto Insurance March 2000 - January 2003
Skills
Accounting Theory, Business Communications, Business Development, Exceeding Quotas, Facilitations, Financial Analysis, Human Development, Marketing, Microsoft Technologies, Network Architecture, Networking Protocol, Office Administration, Personnel Management, Relationship Management, Sales Presentations, Technical Support, Web Commerce
Education
Aims Community College 2008 — 2012
Liberal Arts, Business Administration and Management, General
TeleTech October 2012 - Present
FFA Auto Insurance January 2003 - August 2012
FFA Auto Insurance March 2000 - January 2003
Skills
Accounting Theory, Business Communications, Business Development, Exceeding Quotas, Facilitations, Financial Analysis, Human Development, Marketing, Microsoft Technologies, Network Architecture, Networking Protocol, Office Administration, Personnel Management, Relationship Management, Sales Presentations, Technical Support, Web Commerce
Education
Aims Community College 2008 — 2012
Liberal Arts, Business Administration and Management, General
Valorie Kelly Valorie Kelly's TeleTech Experience September 2015 - Present
Job Customer Service Specialist at TeleTech
Industry Retail
Experience
TeleTech September 2015 - Present
Sitel August 2015 - Present
Convergys October 2014 - June 2015
Delta life April 2012 - February 2014
Citi Trends August 2009 - April 2012
WIS International March 2008 - August 2009
TravelCenters of America July 2001 - April 2004
Subway January 2001 - July 2001
Beverly Healthcare June 1996 - January 2000
Skills
Merchandising, Time Management, Training, Management, Inventory, Visual Merchandising, Retail, Inventory Management, Inventory Control, Loss Prevention, Store Management, Profit, Customer Service, Income Statement, Team Building, Outlook, Sales Management, Strategic Planning, Budget, Employee Relations, Customer Satisfaction, Hiring, Logistics, Recruiting, Leadership, Employee Training, Interviews, Driving Results, Employee Benefits, Store Operations, Merchandise Planning, Trend Analysis, Fashion, Retail Sales, Cold Calling, Budgets
Education
Strayer University 2014 — 2016
Bachelor of Business Administration (BBA), Finance, General
Argosy University 2010 — 2012
bachelor's, business finance
Liberty University 2011 — 2011
TeleTech September 2015 - Present
Sitel August 2015 - Present
Convergys October 2014 - June 2015
Delta life April 2012 - February 2014
Citi Trends August 2009 - April 2012
WIS International March 2008 - August 2009
TravelCenters of America July 2001 - April 2004
Subway January 2001 - July 2001
Beverly Healthcare June 1996 - January 2000
Skills
Merchandising, Time Management, Training, Management, Inventory, Visual Merchandising, Retail, Inventory Management, Inventory Control, Loss Prevention, Store Management, Profit, Customer Service, Income Statement, Team Building, Outlook, Sales Management, Strategic Planning, Budget, Employee Relations, Customer Satisfaction, Hiring, Logistics, Recruiting, Leadership, Employee Training, Interviews, Driving Results, Employee Benefits, Store Operations, Merchandise Planning, Trend Analysis, Fashion, Retail Sales, Cold Calling, Budgets
Education
Strayer University 2014 — 2016
Bachelor of Business Administration (BBA), Finance, General
Argosy University 2010 — 2012
bachelor's, business finance
Liberty University 2011 — 2011
Delorean Williams Delorean Williams's TeleTech Experience November 2012 - January 2013
Job
Industry Consumer Services
Experience
TeleTech November 2012 - January 2013
Organizing for America Campaign September 2012 - November 2012
St. Martin de Porres August 2011 - May 2012
South Carolina Democratic Party September 2011 - December 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Strategic Planning
Education
Allen University 2007 — 2012
Bachelor's degree, Social Sciences
Allen University
Cheonggang Academy
Bachelors degree, Social Science
David Starr Jordan High School
High School Diploma
TeleTech November 2012 - January 2013
Organizing for America Campaign September 2012 - November 2012
St. Martin de Porres August 2011 - May 2012
South Carolina Democratic Party September 2011 - December 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Strategic Planning
Education
Allen University 2007 — 2012
Bachelor's degree, Social Sciences
Allen University
Cheonggang Academy
Bachelors degree, Social Science
David Starr Jordan High School
High School Diploma
Conlan Brown's TeleTech Experience December 2012 - April 2013
Job Technical Writer
Industry Writing and Editing
Experience
USDA August 2014 - Present
LSI Corporation May 2013 - August 2014
HP Software July 2013 - October 2013
Freelance September 2008 - August 2013
TeleTech December 2012 - April 2013
GlobalScholar October 2011 - January 2012
Weld County School District 6 January 2009 - May 2011
Hertz November 2007 - February 2008
University of Northern Colorado August 2005 - May 2007
Skills
Teaching, Writing, Editing, Research, Public Speaking, Microsoft Office, Creative Writing, Social Media, Word, PowerPoint, Facebook, Customer Service, Copy Editing, Copywriting, Technical Writing, Promotions, Advertising, Photoshop, Video, Marketing Communications, Online Marketing, Newsletters, Marketing, Microsoft Word
Education
University of Northern Colorado 2005 — 2007
MA, Communication
University of Northern Colorado 2003 — 2005
BA, Speech Communication
Aims Community College 2000 — 2003
Associates, Communications Media
USDA August 2014 - Present
LSI Corporation May 2013 - August 2014
HP Software July 2013 - October 2013
Freelance September 2008 - August 2013
TeleTech December 2012 - April 2013
GlobalScholar October 2011 - January 2012
Weld County School District 6 January 2009 - May 2011
Hertz November 2007 - February 2008
University of Northern Colorado August 2005 - May 2007
Skills
Teaching, Writing, Editing, Research, Public Speaking, Microsoft Office, Creative Writing, Social Media, Word, PowerPoint, Facebook, Customer Service, Copy Editing, Copywriting, Technical Writing, Promotions, Advertising, Photoshop, Video, Marketing Communications, Online Marketing, Newsletters, Marketing, Microsoft Word
Education
University of Northern Colorado 2005 — 2007
MA, Communication
University of Northern Colorado 2003 — 2005
BA, Speech Communication
Aims Community College 2000 — 2003
Associates, Communications Media
Cheri Comparan Cheri Comparan's TeleTech Experience September 2014 - December 2014
Job Independent Business Owner & Customer Service Associate & Community Volunteer
Industry Hospital & Health Care
Experience
Convergys September 2015 - Present
LegalShield, Independent Associate July 2015 - Present
Amazon October 2014 - January 2015
TeleTech September 2014 - December 2014
Self-Employed May 2013 - August 2013
Alpine Access 2008 - 2008
City Mill Company, Ltd. June 2002 - March 2004
Aloha Hyundai, Ltd November 2001 - June 2002
Honolulu Community College Child Care Center January 2002 - March 2002
Tsuruya Noodle Shop August 2000 - February 2001
Skills
Medical Terminology, HIPAA, EHR, Medical Records, EMR, Medical Transcription, Healthcare Information..., Medical Coding, Healthcare, Transcription, Hospitals, Health Information..., ICD-9, CPT, Medical Billing, Customer Service
Education
American Healthcare Documentation Professionals Group (Formerly TRS Institute) 2013 — 2013
Certification, HIPAA Compliance
American Healthcare Documentation Professionals Group (Formerly TRS Institute) 2009 — 2010
Graduate (No Degree), Medical Transcription
American InterContinental University 2005 — 2006
Associates Degree, Business Administration
Honolulu Community College 2001 — 2002
Early Childhood Education
Kamehameha Schools 1997 — 2001
High School Diploma
Convergys September 2015 - Present
LegalShield, Independent Associate July 2015 - Present
Amazon October 2014 - January 2015
TeleTech September 2014 - December 2014
Self-Employed May 2013 - August 2013
Alpine Access 2008 - 2008
City Mill Company, Ltd. June 2002 - March 2004
Aloha Hyundai, Ltd November 2001 - June 2002
Honolulu Community College Child Care Center January 2002 - March 2002
Tsuruya Noodle Shop August 2000 - February 2001
Skills
Medical Terminology, HIPAA, EHR, Medical Records, EMR, Medical Transcription, Healthcare Information..., Medical Coding, Healthcare, Transcription, Hospitals, Health Information..., ICD-9, CPT, Medical Billing, Customer Service
Education
American Healthcare Documentation Professionals Group (Formerly TRS Institute) 2013 — 2013
Certification, HIPAA Compliance
American Healthcare Documentation Professionals Group (Formerly TRS Institute) 2009 — 2010
Graduate (No Degree), Medical Transcription
American InterContinental University 2005 — 2006
Associates Degree, Business Administration
Honolulu Community College 2001 — 2002
Early Childhood Education
Kamehameha Schools 1997 — 2001
High School Diploma
Tamica Sears, PHR Tamica Sears, PHR's TeleTech Experience March 2002 - April 2006
Job Owner at Wonderful Weddings
Industry Human Resources
Experience
Raytheon March 2014 - Present
Wonderful Weddings January 2009 - Present
Freeport-McMoRan Copper & Gold Inc. May 2011 - March 2014
Watermark Retirement Communities February 2010 - June 2011
Southern AZ Vet Specialty June 2007 - January 2010
Tucson Heart Hospital April 2006 - June 2007
TeleTech March 2002 - April 2006
Tucson Urban League July 2001 - March 2002
Aztec Technology Partners June 1999 - May 2001
Skills
HRIS, Employee Relations, Applicant Tracking..., FMLA, Employee Benefits, Benefits Administration, Training, Temporary Placement, Performance Management, HR Policies, Human Resources, Deferred Compensation, Payroll, Recruiting, Interviews, Coaching, Organizational..., PeopleSoft, Management, Personnel Management, Screening, Policy, Job Descriptions
Education
Northern Arizona University 2009 — 2010
Master's, Administration-Leadership Emphasis
American InterContinental University 2007 — 2008
Bachelor's, Organizational Development and Psychology
American InterContinental University 2006 — 2007
Associate's, Business Administration
Pima Community College
Certificate, Human Resources Management
Raytheon March 2014 - Present
Wonderful Weddings January 2009 - Present
Freeport-McMoRan Copper & Gold Inc. May 2011 - March 2014
Watermark Retirement Communities February 2010 - June 2011
Southern AZ Vet Specialty June 2007 - January 2010
Tucson Heart Hospital April 2006 - June 2007
TeleTech March 2002 - April 2006
Tucson Urban League July 2001 - March 2002
Aztec Technology Partners June 1999 - May 2001
Skills
HRIS, Employee Relations, Applicant Tracking..., FMLA, Employee Benefits, Benefits Administration, Training, Temporary Placement, Performance Management, HR Policies, Human Resources, Deferred Compensation, Payroll, Recruiting, Interviews, Coaching, Organizational..., PeopleSoft, Management, Personnel Management, Screening, Policy, Job Descriptions
Education
Northern Arizona University 2009 — 2010
Master's, Administration-Leadership Emphasis
American InterContinental University 2007 — 2008
Bachelor's, Organizational Development and Psychology
American InterContinental University 2006 — 2007
Associate's, Business Administration
Pima Community College
Certificate, Human Resources Management
Rebbecca Romine Rebbecca Romine's TeleTech Experience August 2012 - October 2012
Job Administrative Assistant at Colorado State University
Industry Higher Education
Experience
Colorado State University July 2013 - Present
Target November 2012 - July 2013
TeleTech August 2012 - October 2012
Dollar Tree August 2005 - May 2010
ARC Thrift Store December 2004 - August 2005
Skills
Creative Writing, Phone Skills, Data Entry, Microsoft Office, Cash Handling Experience, Microsoft Word, Inventory Management, Friendly Personality, Time Management, Customer Oriented, Social Media, Social Networking, Telephone Skills, Critical Thinking, Management, Software Documentation, Microsoft Excel, Invoicing, Teamwork
Education
Aims Community College 2009 — 2012
Associate of Arts, Liberal Arts and Sciences, General Studies and Humanities
Valley High School 1999 — 2003
High School Diploma
Colorado State University July 2013 - Present
Target November 2012 - July 2013
TeleTech August 2012 - October 2012
Dollar Tree August 2005 - May 2010
ARC Thrift Store December 2004 - August 2005
Skills
Creative Writing, Phone Skills, Data Entry, Microsoft Office, Cash Handling Experience, Microsoft Word, Inventory Management, Friendly Personality, Time Management, Customer Oriented, Social Media, Social Networking, Telephone Skills, Critical Thinking, Management, Software Documentation, Microsoft Excel, Invoicing, Teamwork
Education
Aims Community College 2009 — 2012
Associate of Arts, Liberal Arts and Sciences, General Studies and Humanities
Valley High School 1999 — 2003
High School Diploma
Fernando A. Rios Fernando A. Rios's TeleTech Experience November 2012 - March 2014
Job Mechanic
Industry Transportation/Trucking/Railroad
Experience
Werner Enterprises June 2015 - Present
TCI Leasing September 2014 - February 2015
Vemma May 2014 - September 2014
TeleTech November 2012 - March 2014
Arizona Ombudsman Citizens Aide April 2011 - March 2012
Kent's Diesel works, Superstition Trailers, and Desert Car Care July 2006 - July 2009
Skills
Westlaw, Legal Research, Legal Writing, Legal Ethics, Criminal Law, Torts, Public Speaking, Mediation, Leadership Development, Program Management, Conflict Resolution, Customer Service, Customer Satisfaction, Research, Policy, Coaching, Leadership, Team Building, Strategic Planning, Social Networking, Human Resources, Event Planning
Education
Arizona State University, W. P. Carey School of Business 2013 — 2017
Bachelor of Arts (B.A.), Human Resources Management/Personnel Administration, General
University of Phoenix 2012 — 2013
Transferred credit to Arizona State University
Lamson College 2009 — 2011
Associate of Applied Science, Legal Assistant/Paralegal, 4.0
Interaction Management Associates 2010 — 2010
Certificate of Completion, Intro to mediation
Werner Enterprises June 2015 - Present
TCI Leasing September 2014 - February 2015
Vemma May 2014 - September 2014
TeleTech November 2012 - March 2014
Arizona Ombudsman Citizens Aide April 2011 - March 2012
Kent's Diesel works, Superstition Trailers, and Desert Car Care July 2006 - July 2009
Skills
Westlaw, Legal Research, Legal Writing, Legal Ethics, Criminal Law, Torts, Public Speaking, Mediation, Leadership Development, Program Management, Conflict Resolution, Customer Service, Customer Satisfaction, Research, Policy, Coaching, Leadership, Team Building, Strategic Planning, Social Networking, Human Resources, Event Planning
Education
Arizona State University, W. P. Carey School of Business 2013 — 2017
Bachelor of Arts (B.A.), Human Resources Management/Personnel Administration, General
University of Phoenix 2012 — 2013
Transferred credit to Arizona State University
Lamson College 2009 — 2011
Associate of Applied Science, Legal Assistant/Paralegal, 4.0
Interaction Management Associates 2010 — 2010
Certificate of Completion, Intro to mediation
Jonathan Fredrickson's TeleTech Experience January 2009 - July 2009
Job Mechanical Engineering Intern at Fluidic Techniques
Industry Retail
Experience
Fluidic Techniques January 2014 - Present
University of Texas at Arlington August 2013 - January 2014
Louis Powersports February 2012 - August 2013
AT&T Mobility June 2011 - February 2012
AT&T June 2011 - February 2012
IBM Global Services August 2009 - April 2011
TeleTech January 2009 - July 2009
Skills
Management, Training, Troubleshooting, Sales, Customer Satisfaction, Customer Service, Team Leadership, Sales Management, Leadership, Customer Experience, Sales Operations, Cross-functional Team..., Retail, Team Building, Account Management, Direct Sales, Call Centers, Problem Solving, Process Improvement, Pricing, Inventory Management, Project Planning, Competitive Analysis, Technical Support, Customer Retention, Adaptation, Telecommunications, Solution Selling, Call Center, Mobile Devices, Highly Adaptable, Organizing, CRM, Forecasting, Product Management, Vendor Management, Sales Process, Purchasing, AutoCAD, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint
Education
Paris Junior College 2012 — 2013
General Studies, Mechanical Engineering, Sophomore
The University of Texas at Arlington 2013 — 2017
Bachelor's Degree, Business Management; Mechanical Engineering minor
American InterContinental University 2010 — 2011
Associate of Arts, Business Administration
Celeste High School 2003 — 2006
High School Diploma, Math, English, Physics, Chemistry, Mechanics, Computers, Spanish, History.
The University of Texas at Arlington 2013 — 2017
Business Management; Mechanical Engineering
Fluidic Techniques January 2014 - Present
University of Texas at Arlington August 2013 - January 2014
Louis Powersports February 2012 - August 2013
AT&T Mobility June 2011 - February 2012
AT&T June 2011 - February 2012
IBM Global Services August 2009 - April 2011
TeleTech January 2009 - July 2009
Skills
Management, Training, Troubleshooting, Sales, Customer Satisfaction, Customer Service, Team Leadership, Sales Management, Leadership, Customer Experience, Sales Operations, Cross-functional Team..., Retail, Team Building, Account Management, Direct Sales, Call Centers, Problem Solving, Process Improvement, Pricing, Inventory Management, Project Planning, Competitive Analysis, Technical Support, Customer Retention, Adaptation, Telecommunications, Solution Selling, Call Center, Mobile Devices, Highly Adaptable, Organizing, CRM, Forecasting, Product Management, Vendor Management, Sales Process, Purchasing, AutoCAD, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint
Education
Paris Junior College 2012 — 2013
General Studies, Mechanical Engineering, Sophomore
The University of Texas at Arlington 2013 — 2017
Bachelor's Degree, Business Management; Mechanical Engineering minor
American InterContinental University 2010 — 2011
Associate of Arts, Business Administration
Celeste High School 2003 — 2006
High School Diploma, Math, English, Physics, Chemistry, Mechanics, Computers, Spanish, History.
The University of Texas at Arlington 2013 — 2017
Business Management; Mechanical Engineering
Sharalyn Dowell Sharalyn Dowell's TeleTech Experience October 2010 - November 2012
Job English Language Tutor for Speakers of Other Languages
Industry Education Management
Experience
italki October 2012 - Present
Varies January 2006 - Present
TeleTech October 2010 - November 2012
Angelo State University January 2009 - May 2011
Angelo State University May 2008 - August 2008
Media Advantage May 2008 - June 2008
Angelo State University January 2007 - May 2008
Skills
Graphic Design, Photoshop, Flash, Advertising, Logo Design, Mac, Posters, Illustration, Premiere, Promotions, Flyers, Non-profits, Teaching English as a..., Student Affairs, Leadership
Education
Angelo State University 2007 — 2009
Bachelor of Fine Arts, Studio Art, Graphic Design
Northwest Vista College 2005 — 2006
Associate of Arts, New Media Communication
italki October 2012 - Present
Varies January 2006 - Present
TeleTech October 2010 - November 2012
Angelo State University January 2009 - May 2011
Angelo State University May 2008 - August 2008
Media Advantage May 2008 - June 2008
Angelo State University January 2007 - May 2008
Skills
Graphic Design, Photoshop, Flash, Advertising, Logo Design, Mac, Posters, Illustration, Premiere, Promotions, Flyers, Non-profits, Teaching English as a..., Student Affairs, Leadership
Education
Angelo State University 2007 — 2009
Bachelor of Fine Arts, Studio Art, Graphic Design
Northwest Vista College 2005 — 2006
Associate of Arts, New Media Communication
Tammy Torrez Tammy Torrez's TeleTech Experience January 2015 - September 2015
Job TECH SUPPORT REP, CUSTOMER SERVICE REP, OR MEDICARE AGENT
Industry
Experience
TELETECH January 2015 - September 2015
Allstaff Services Inc November 2014 - December 2014
Revana August 2014 - September 2014
Cable ONE October 2013 - January 2014
Endurance International Group July 2012 - September 2013
Total Clerical Services May 2012 - May 2012
RemX Specialty Staffing December 2011 - December 2011
Vangent October 2008 - August 2011
Etelecare July 2007 - October 2008
Strategic Mktg Enterprises April 2005 - November 2006
Skills
Customer Service, Microsoft Office, Microsoft Excel, Data Entry, Windows, Outlook, Microsoft Word, Research, Tutoring, Technical Support, Medicare, Medicare Part D, Medicare Advantage
Education
HIGH-TECH INSTITUTE 1995 — 1996
Associate of Occupational Studies, Avionics/Communications
Arizona State University 1988 — 1992
Aerospace Engineering
TELETECH January 2015 - September 2015
Allstaff Services Inc November 2014 - December 2014
Revana August 2014 - September 2014
Cable ONE October 2013 - January 2014
Endurance International Group July 2012 - September 2013
Total Clerical Services May 2012 - May 2012
RemX Specialty Staffing December 2011 - December 2011
Vangent October 2008 - August 2011
Etelecare July 2007 - October 2008
Strategic Mktg Enterprises April 2005 - November 2006
Skills
Customer Service, Microsoft Office, Microsoft Excel, Data Entry, Windows, Outlook, Microsoft Word, Research, Tutoring, Technical Support, Medicare, Medicare Part D, Medicare Advantage
Education
HIGH-TECH INSTITUTE 1995 — 1996
Associate of Occupational Studies, Avionics/Communications
Arizona State University 1988 — 1992
Aerospace Engineering
Gretchen Carletta Gretchen Carletta's TeleTech Experience June 2007 - February 2011
Job Credentialing Specialist at VantagePoint HealthCare Advisors
Industry Hospital & Health Care
Experience
VantagePoint HealthCare Advisors January 2011 - Present
TeleTech June 2007 - February 2011
Rye Creek, LLC November 2002 - September 2004
Skills
Credentialing, Provider Enrollment, Medicare, Medicaid, Customer Service, Long-term Customer...
Education
Alfred University
Bachelor's degree
VantagePoint HealthCare Advisors January 2011 - Present
TeleTech June 2007 - February 2011
Rye Creek, LLC November 2002 - September 2004
Skills
Credentialing, Provider Enrollment, Medicare, Medicaid, Customer Service, Long-term Customer...
Education
Alfred University
Bachelor's degree
Heath Marchese Heath Marchese's TeleTech Experience August 2015 - Present
Job Director of Sales at TeleTech
Industry Information Technology and Services
Experience
TeleTech August 2015 - Present
Hewlett-Packard October 2014 - August 2015
Hewlett-Packard September 2012 - October 2014
Hewlett-Packard April 2011 - September 2012
Hewlett-Packard February 2010 - April 2011
The Heritage Company October 2006 - February 2010
The Heritage Company April 2002 - October 2006
The Heritage Company July 2001 - April 2002
United States Marine Corps September 1994 - June 2001
Skills
Program Management, Management, Leadership, Sales, Training, Call Center, Process Improvement, Account Management, Call Centers, Cloud Computing, Customer Satisfaction, Customer Experience, Business Analysis, Sales Operations, Strategy, Solution Selling, Customer Service, Project Management, Team Building, Leadership Development, Cross-functional Team..., Analysis, Team Leadership, Recruiting, Budgets, New Business Development, Six Sigma, Operations Management, Vendor Management, Time Management, Team Management, Business Process..., Outsourcing, Service Delivery, Telecommunications, Change Management, Coaching, Performance Management, Project Planning, Start-ups, Customer Retention, Forecasting, Salesforce.com, Direct Sales, Product Management, IT Service Management, Business Process, Pre-sales, Networking, Sales Management
Education
Arkansas State University
Business Administration
United States Marine Corps School of Logistics
United States Marine Corps School of Marksmanship
TeleTech August 2015 - Present
Hewlett-Packard October 2014 - August 2015
Hewlett-Packard September 2012 - October 2014
Hewlett-Packard April 2011 - September 2012
Hewlett-Packard February 2010 - April 2011
The Heritage Company October 2006 - February 2010
The Heritage Company April 2002 - October 2006
The Heritage Company July 2001 - April 2002
United States Marine Corps September 1994 - June 2001
Skills
Program Management, Management, Leadership, Sales, Training, Call Center, Process Improvement, Account Management, Call Centers, Cloud Computing, Customer Satisfaction, Customer Experience, Business Analysis, Sales Operations, Strategy, Solution Selling, Customer Service, Project Management, Team Building, Leadership Development, Cross-functional Team..., Analysis, Team Leadership, Recruiting, Budgets, New Business Development, Six Sigma, Operations Management, Vendor Management, Time Management, Team Management, Business Process..., Outsourcing, Service Delivery, Telecommunications, Change Management, Coaching, Performance Management, Project Planning, Start-ups, Customer Retention, Forecasting, Salesforce.com, Direct Sales, Product Management, IT Service Management, Business Process, Pre-sales, Networking, Sales Management
Education
Arkansas State University
Business Administration
United States Marine Corps School of Logistics
United States Marine Corps School of Marksmanship
Eric Dotson Eric Dotson's TeleTech Experience 1994 - 1996
Job Desktop Services Engineer at AIG
Industry Information Technology and Services
Experience
AIG July 2013 - Present
LAN/WAN Professional September 2010 - September 2012
Etekstore January 2007 - August 2010
AOL March 1998 - November 2006
Netscape March 1998 - December 1999
Pacific Bell Internet Services 1996 - March 1998
TeleTech 1994 - 1996
Skills
Team Building, Organization, DNS, TCP/IP, Linux, VPN, Switches, Unix, Troubleshooting, Cisco Technologies, Active Directory, Microsoft Exchange, Management, Program Management, Change Management, Operations Management, DHCP, Windows, NetApp Filers, Mobile Devices, Adobe Acrobat, Adobe Fireworks, Dreamweaver, Computer Hardware, Network Hardware, Customer Satisfaction, Web Services, IT Management, IT Operations, Asset Managment, Desktop Environment, Remote Desktop, Help Desk Support, LAN-WAN, Firewalls, Network Design, Cisco IOS, Network Engineering, WAN, Data Center, Routers, Networking, Technical Support, Disaster Recovery, System Administration, Windows Server, Solaris, OSPF, Integration, Operating Systems
Education
LAN/WAN Professional 2010 — 2010
Cisco Network Devices
American InterContinental University 2004 — 2005
Business Management in IT
National Radio Institute 1986 — 1988
BS, Electronics/Computers/Robotics
AIG July 2013 - Present
LAN/WAN Professional September 2010 - September 2012
Etekstore January 2007 - August 2010
AOL March 1998 - November 2006
Netscape March 1998 - December 1999
Pacific Bell Internet Services 1996 - March 1998
TeleTech 1994 - 1996
Skills
Team Building, Organization, DNS, TCP/IP, Linux, VPN, Switches, Unix, Troubleshooting, Cisco Technologies, Active Directory, Microsoft Exchange, Management, Program Management, Change Management, Operations Management, DHCP, Windows, NetApp Filers, Mobile Devices, Adobe Acrobat, Adobe Fireworks, Dreamweaver, Computer Hardware, Network Hardware, Customer Satisfaction, Web Services, IT Management, IT Operations, Asset Managment, Desktop Environment, Remote Desktop, Help Desk Support, LAN-WAN, Firewalls, Network Design, Cisco IOS, Network Engineering, WAN, Data Center, Routers, Networking, Technical Support, Disaster Recovery, System Administration, Windows Server, Solaris, OSPF, Integration, Operating Systems
Education
LAN/WAN Professional 2010 — 2010
Cisco Network Devices
American InterContinental University 2004 — 2005
Business Management in IT
National Radio Institute 1986 — 1988
BS, Electronics/Computers/Robotics
Jared Healy Jared Healy's TeleTech Experience July 2013 - March 2014
Job Senior Systems Developer at Concerto Cloud
Industry Information Technology and Services
Experience
Concerto Cloud May 2015 - Present
Crossfuze Solutions March 2014 - May 2015
TeleTech July 2013 - March 2014
Cricket Communications July 2012 - June 2013
Cricket Communications March 2011 - July 2012
Cricket Communications August 2010 - March 2011
BrokerPriceOpinion.com, Inc. April 2010 - August 2010
Cricket Communications October 2009 - April 2010
Cricket Communications October 2008 - October 2009
Jared Healy - Web Design July 2007 - October 2008
Skills
ITIL, Integration, Enterprise Software, Team Leadership, Management, Help Desk Support, Telecommunications, Wireless, Vendor Management, Troubleshooting, Networking, System Administration, Requirements Analysis, Active Directory, System Deployment, SharePoint, Data Center
Education
Metropolitan State University of Denver 2004 — 2004
Computer Science
University of Phoenix 2003 — 2003
A+ and Net+ Certifications
Briercrest Bible College 2000 — 2000
Music
Arapahoe Community College 2000 — 2000
Computer Science
Concerto Cloud May 2015 - Present
Crossfuze Solutions March 2014 - May 2015
TeleTech July 2013 - March 2014
Cricket Communications July 2012 - June 2013
Cricket Communications March 2011 - July 2012
Cricket Communications August 2010 - March 2011
BrokerPriceOpinion.com, Inc. April 2010 - August 2010
Cricket Communications October 2009 - April 2010
Cricket Communications October 2008 - October 2009
Jared Healy - Web Design July 2007 - October 2008
Skills
ITIL, Integration, Enterprise Software, Team Leadership, Management, Help Desk Support, Telecommunications, Wireless, Vendor Management, Troubleshooting, Networking, System Administration, Requirements Analysis, Active Directory, System Deployment, SharePoint, Data Center
Education
Metropolitan State University of Denver 2004 — 2004
Computer Science
University of Phoenix 2003 — 2003
A+ and Net+ Certifications
Briercrest Bible College 2000 — 2000
Music
Arapahoe Community College 2000 — 2000
Computer Science
Kayla Hudgin Kayla Hudgin's TeleTech Experience June 2012 - Present
Job
Industry
Experience
TeleTech June 2012 - Present
Cloud 9 January 2011 - June 2012
Skills
Service Industries, Call Center, Outlook, Windows, Telephone Skills, Customer Service, Customer Experience
Education
Aims Community College 2010 — 2012
Ultrasound technician, Medical/Clinical Assistant, Freshman
Aims Community College 2010 — 2012
Ultrasound tech, Medical/Clinical Assistant, Freshman
TeleTech June 2012 - Present
Cloud 9 January 2011 - June 2012
Skills
Service Industries, Call Center, Outlook, Windows, Telephone Skills, Customer Service, Customer Experience
Education
Aims Community College 2010 — 2012
Ultrasound technician, Medical/Clinical Assistant, Freshman
Aims Community College 2010 — 2012
Ultrasound tech, Medical/Clinical Assistant, Freshman
Erica DeGourville-Reyes Erica DeGourville-Reyes's TeleTech Experience September 2009 - Present
Job Social Media Online Community Manager at TeleTech
Industry Outsourcing/Offshoring
Experience
Dance 2-Gather July 2010 - Present
TeleTech September 2009 - Present
Qwest Communications October 2002 - July 2009
Qwest Communications July 2004 - July 2007
Qwest Communications October 2002 - July 2004
Skills
Dance Instruction, Fitness Training, Training & Development, Employee Training, Dance, Social Media, Social Media Marketing, Customer Service, Coaching, Team Management, Facebook, Team Leadership, Account Management, Sales, Recruiting, Training, Marketing, Management, Sales Operations, Entrepreneurship, Blogging, Call Centers, Project Management, Program Management, Customer Experience, Marketing Management, Process Improvement, Strategic Partnerships, Salesforce.com, CRM, Lead Generation, Customer Retention, Strategy, Leadership, Social Networking, Business Development, Customer Satisfaction, Marketing Communications, Direct Sales, Vendor Management, B2B, Competitive Analysis, Online Advertising, Marketing Strategy, Market Research, Email Marketing, Team Building, Cross-functional Team..., Start-ups, Online Marketing
Education
American InterContinental University 2007 — 2009
MBA, Marketing
School name: 2006 — 2009
MBA, Marketing
Dance 2-Gather July 2010 - Present
TeleTech September 2009 - Present
Qwest Communications October 2002 - July 2009
Qwest Communications July 2004 - July 2007
Qwest Communications October 2002 - July 2004
Skills
Dance Instruction, Fitness Training, Training & Development, Employee Training, Dance, Social Media, Social Media Marketing, Customer Service, Coaching, Team Management, Facebook, Team Leadership, Account Management, Sales, Recruiting, Training, Marketing, Management, Sales Operations, Entrepreneurship, Blogging, Call Centers, Project Management, Program Management, Customer Experience, Marketing Management, Process Improvement, Strategic Partnerships, Salesforce.com, CRM, Lead Generation, Customer Retention, Strategy, Leadership, Social Networking, Business Development, Customer Satisfaction, Marketing Communications, Direct Sales, Vendor Management, B2B, Competitive Analysis, Online Advertising, Marketing Strategy, Market Research, Email Marketing, Team Building, Cross-functional Team..., Start-ups, Online Marketing
Education
American InterContinental University 2007 — 2009
MBA, Marketing
School name: 2006 — 2009
MBA, Marketing
Dawn Kerr Dawn Kerr's TeleTech Experience June 2011 - Present
Job Retention Representative at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech June 2011 - Present
Clearwire January 2011 - June 2011
Wachovia Securities Financial Network July 2007 - January 2008
US Air Force August 1998 - November 2002
Education
American InterContinental University 2003 — 2009
MBA, Operations Management, Marketing, Business Admin
TeleTech June 2011 - Present
Clearwire January 2011 - June 2011
Wachovia Securities Financial Network July 2007 - January 2008
US Air Force August 1998 - November 2002
Education
American InterContinental University 2003 — 2009
MBA, Operations Management, Marketing, Business Admin
Doug Lacy Doug Lacy's TeleTech Experience June 2015 - Present
Job Senior Compliance Analyst at TeleTech
Industry Financial Services
Experience
TeleTech June 2015 - Present
Kaiser Permanente May 2013 - Present
Crocs, Inc November 2012 - May 2013
Kodiak Oil & Gas, Inc. December 2011 - March 2012
Jones International University; Kodiak Gas & Oil; Crocs, INC. October 2011 - December 2011
United Launch Alliance (ULA) September 2007 - 2011
Huron Consulting Group / Callaway Partners LLC June 2006 - September 2007
MCI Communications October 1981 - March 2006
Skills
Business Process..., Sarbanes-Oxley Act, Process Improvement, Business Analysis, Program Management, Leadership, Vendor Management, Consulting, Change Management, Project Management, Strategic Planning, SSAE 16 Compliance, SOX Compliance
Education
Albion College 1973 — 1974
Arts & Sciences, Political Science, History
Bowling Green State University
n/a, Arts & Sciences - English, History
TeleTech June 2015 - Present
Kaiser Permanente May 2013 - Present
Crocs, Inc November 2012 - May 2013
Kodiak Oil & Gas, Inc. December 2011 - March 2012
Jones International University; Kodiak Gas & Oil; Crocs, INC. October 2011 - December 2011
United Launch Alliance (ULA) September 2007 - 2011
Huron Consulting Group / Callaway Partners LLC June 2006 - September 2007
MCI Communications October 1981 - March 2006
Skills
Business Process..., Sarbanes-Oxley Act, Process Improvement, Business Analysis, Program Management, Leadership, Vendor Management, Consulting, Change Management, Project Management, Strategic Planning, SSAE 16 Compliance, SOX Compliance
Education
Albion College 1973 — 1974
Arts & Sciences, Political Science, History
Bowling Green State University
n/a, Arts & Sciences - English, History
Sheleka Williams Sheleka Williams's TeleTech Experience October 2012 - May 2013
Job Teacher at Capital Area Community Action Agency
Industry Primary/Secondary Education
Experience
Capital Area Community Action Agency March 2015 - June 2015
WellPoint July 2013 - May 2014
TeleTech October 2012 - May 2013
Emory University Hospital July 2011 - October 2012
Phoebe Putney Memorial Hospital January 2010 - July 2011
Phoebe Putney Memorial Hospital January 2006 - January 2010
Skills
Nursing Care, Customer Service, Call Centers, Cashiering, Data Entry, Writing, Research, Critical Thinking, Communication Skills, Public Speaking, Microsoft Office, Filing, Typing, Fast-paced, Administrative..., Telephone Skills
Education
Clayton State University 2011 — 2014
M.A., Liberal Studies
Albany State University 2007 — 2010
Bachelor's degree, English Language and Literature/Letters
Bainbridge College 2002 — 2007
Associate of Arts (A.A.), English Language and Literature/Letters
Capital Area Community Action Agency March 2015 - June 2015
WellPoint July 2013 - May 2014
TeleTech October 2012 - May 2013
Emory University Hospital July 2011 - October 2012
Phoebe Putney Memorial Hospital January 2010 - July 2011
Phoebe Putney Memorial Hospital January 2006 - January 2010
Skills
Nursing Care, Customer Service, Call Centers, Cashiering, Data Entry, Writing, Research, Critical Thinking, Communication Skills, Public Speaking, Microsoft Office, Filing, Typing, Fast-paced, Administrative..., Telephone Skills
Education
Clayton State University 2011 — 2014
M.A., Liberal Studies
Albany State University 2007 — 2010
Bachelor's degree, English Language and Literature/Letters
Bainbridge College 2002 — 2007
Associate of Arts (A.A.), English Language and Literature/Letters
Janice Carter, MBA Janice Carter, MBA's TeleTech Experience October 2012 - May 2014
Job Export Compliance Specialist at National Oilwell Varco
Industry Logistics and Supply Chain
Experience
National Oilwell Varco April 2014 - Present
TeleTech October 2012 - May 2014
ARINC Engineering Services, LLC October 2007 - May 2012
Fort Valley State University February 2007 - August 2007
Fort Valley State University August 2006 - February 2007
SIRVA Relocation August 2003 - August 2005
Danzas AEI August 1997 - August 1998
United States Army Reserve August 1990 - August 1998
Skills
MS Office, Corel, Customer Service, Logistics Management, ITAR, EAR, Compliance, Document Management, Export, Negotiation, Multi-modal..., Surface Transportation, Ocean Transportation, Import/Export Operations, Harmonized Tariff..., ECCN, Trade Compliance, Export Administration, Product Classification, Proposal Writing, Microsoft Office, DoD, Army, Program Management, Military, Transportation, Shipping, Government Contracting, Management, Customs Regulations, Government, Supply Chain Management, International Trade, Operations Management, Customer Satisfaction, Time Management, Warehousing, Security Clearance, Supply Chain, Operational Planning, Process Improvement, Security, Procurement, Materials Management, International Business, Supply Management, Purchasing, Strategic Sourcing, Logistics
Education
US Department of State 2013 — 2013
DDTC In-House Seminar, Export/ Licensing
American InterContinental University 2008 — 2008
Master of Business Administration (M.B.A.), International Business
American InterContinental University 2006 — 2007
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
South Suburban College 2002 — 2003
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
National Oilwell Varco April 2014 - Present
TeleTech October 2012 - May 2014
ARINC Engineering Services, LLC October 2007 - May 2012
Fort Valley State University February 2007 - August 2007
Fort Valley State University August 2006 - February 2007
SIRVA Relocation August 2003 - August 2005
Danzas AEI August 1997 - August 1998
United States Army Reserve August 1990 - August 1998
Skills
MS Office, Corel, Customer Service, Logistics Management, ITAR, EAR, Compliance, Document Management, Export, Negotiation, Multi-modal..., Surface Transportation, Ocean Transportation, Import/Export Operations, Harmonized Tariff..., ECCN, Trade Compliance, Export Administration, Product Classification, Proposal Writing, Microsoft Office, DoD, Army, Program Management, Military, Transportation, Shipping, Government Contracting, Management, Customs Regulations, Government, Supply Chain Management, International Trade, Operations Management, Customer Satisfaction, Time Management, Warehousing, Security Clearance, Supply Chain, Operational Planning, Process Improvement, Security, Procurement, Materials Management, International Business, Supply Management, Purchasing, Strategic Sourcing, Logistics
Education
US Department of State 2013 — 2013
DDTC In-House Seminar, Export/ Licensing
American InterContinental University 2008 — 2008
Master of Business Administration (M.B.A.), International Business
American InterContinental University 2006 — 2007
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
South Suburban College 2002 — 2003
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Stacy Fowler Stacy Fowler's TeleTech Experience May 2012 - September 2012
Job Customer Service Expert, Office Manager, Receptionist, Administrative Professional
Industry Architecture & Planning
Experience
La Quinta September 2012 - Present
TeleTech May 2012 - September 2012
Aspen Maintenance August 2011 - December 2011
Apothecary of Colorado December 2010 - August 2011
Green Door Wellness Centers September 2010 - November 2010
Western Roll Off February 2010 - June 2010
Aims Community College January 2009 - February 2010
StarTek June 2007 - August 2007
Humane Society of Weld County October 2005 - February 2006
Skills
Data Entry, Customer Service, 10 Key, Outlook, Office Equipment, Microsoft Office, PowerPoint, Accounts Payable, Organization, Payroll, Accounts Receivable, Administrative..., Office Management, Critical Thinking, Fax, File Management, Phone Skills, Troubleshooting, Training, Editing, Photoshop, General Office Skills, Social Networking, Microsoft Office 2007, Coaching, Sales, Social Media, Spreadsheets, Data Analysis
Education
Pima Medical Institute-Denver 2012 — 2013
Certificate, Dental Assisting/Assistant
Aims Community College 2008 — 2009
N/A, Graphic Design
Front Range Community College
AAS, Accounting
La Quinta September 2012 - Present
TeleTech May 2012 - September 2012
Aspen Maintenance August 2011 - December 2011
Apothecary of Colorado December 2010 - August 2011
Green Door Wellness Centers September 2010 - November 2010
Western Roll Off February 2010 - June 2010
Aims Community College January 2009 - February 2010
StarTek June 2007 - August 2007
Humane Society of Weld County October 2005 - February 2006
Skills
Data Entry, Customer Service, 10 Key, Outlook, Office Equipment, Microsoft Office, PowerPoint, Accounts Payable, Organization, Payroll, Accounts Receivable, Administrative..., Office Management, Critical Thinking, Fax, File Management, Phone Skills, Troubleshooting, Training, Editing, Photoshop, General Office Skills, Social Networking, Microsoft Office 2007, Coaching, Sales, Social Media, Spreadsheets, Data Analysis
Education
Pima Medical Institute-Denver 2012 — 2013
Certificate, Dental Assisting/Assistant
Aims Community College 2008 — 2009
N/A, Graphic Design
Front Range Community College
AAS, Accounting
Alan Teter Alan Teter's TeleTech Experience October 2010 - February 2011
Job Kitchen Manager at TA Truckstop
Industry Restaurants
Experience
TA Truckstop July 2011 - Present
TeleTech October 2010 - February 2011
Chefs Catalog August 2005 - June 2010
Skills
Chef, General Manager..., Customer Service, Pattern Maker, Carpentry, OTR Driver
Education
Ancilla College 1980 — 1982
Certificate, Computer Science
Plymouth High 1970 — 1974
Diploma, Standard +
TA Truckstop July 2011 - Present
TeleTech October 2010 - February 2011
Chefs Catalog August 2005 - June 2010
Skills
Chef, General Manager..., Customer Service, Pattern Maker, Carpentry, OTR Driver
Education
Ancilla College 1980 — 1982
Certificate, Computer Science
Plymouth High 1970 — 1974
Diploma, Standard +
Sam (Abdul Samad) Shabbir Sam (Abdul Samad) Shabbir's TeleTech Experience October 2008 - April 2009
Job CAM at Infomatics Corp
Industry Logistics and Supply Chain
Experience
Infomatics Corp October 2013 - Present
Infotech Prism October 2013 - Present
UPS July 2012 - September 2013
GlaxoSmithKline November 2011 - April 2012
Ace Securities Limited March 2009 - November 2011
TeleTech October 2008 - April 2009
Manchester United October 2006 - June 2008
Citi June 2007 - August 2007
Ace Securities Limited June 2006 - August 2006
Skills
Market Research, Market Analysis, International Marketing, Competitive Analysis, Business Analysis, CRM, Business Strategy, Teamwork, Marketing Research, Business Planning, Financial Modeling, Strategy, Corporate Finance, Financial Analysis, Microsoft Office, Oracle Applications, Analysis, Analytics, Marketing, Marketing Strategy, Business Development, Marketing Communications, Management, Finance, Operations Management, Sales, Customer Service, Training, Negotiation, Team Building, Team Management, Team Leadership, Forecasting, Access, New Business Development, Microsoft Excel, Data Analysis
Education
Aston University 2009 — 2010
Master of Science (MSc), Accounting and Finance
University of Manchester - Manchester Business School 2005 — 2008
BSc, Management (Marketing)
The Lyceum School
2005 A Level's
GCSE
O levels
Infomatics Corp October 2013 - Present
Infotech Prism October 2013 - Present
UPS July 2012 - September 2013
GlaxoSmithKline November 2011 - April 2012
Ace Securities Limited March 2009 - November 2011
TeleTech October 2008 - April 2009
Manchester United October 2006 - June 2008
Citi June 2007 - August 2007
Ace Securities Limited June 2006 - August 2006
Skills
Market Research, Market Analysis, International Marketing, Competitive Analysis, Business Analysis, CRM, Business Strategy, Teamwork, Marketing Research, Business Planning, Financial Modeling, Strategy, Corporate Finance, Financial Analysis, Microsoft Office, Oracle Applications, Analysis, Analytics, Marketing, Marketing Strategy, Business Development, Marketing Communications, Management, Finance, Operations Management, Sales, Customer Service, Training, Negotiation, Team Building, Team Management, Team Leadership, Forecasting, Access, New Business Development, Microsoft Excel, Data Analysis
Education
Aston University 2009 — 2010
Master of Science (MSc), Accounting and Finance
University of Manchester - Manchester Business School 2005 — 2008
BSc, Management (Marketing)
The Lyceum School
2005 A Level's
GCSE
O levels
Susan Geshell Susan Geshell's TeleTech Experience March 2014 - Present
Job Technical Support Representative 1 at TeleTech
Industry Information Technology and Services
Experience
TeleTech March 2014 - Present
Longs Peak Networking February 2012 - May 2013
Union High School District/ Sunnyslope August 2008 - June 2010
Deer Valley Unified School District August 2006 - June 2008
Perot System October 2004 - August 2005
William S. Hart School District/ Bowman High School August 1999 - June 2002
William S. Hart School District/ Bowman High School January 1999 - January 2002
Skills
CSS, Databases, HTML, Web Design, Access, PHP, Troubleshooting, Photoshop
Education
Front Range Community College 2011 — 2012
Certificate, Web Design
DeVry University
BS, Information Technology
Arizona State University
MEd, Educational Media and Computers
Grand Canyon University
BS, Elementary Education
TeleTech March 2014 - Present
Longs Peak Networking February 2012 - May 2013
Union High School District/ Sunnyslope August 2008 - June 2010
Deer Valley Unified School District August 2006 - June 2008
Perot System October 2004 - August 2005
William S. Hart School District/ Bowman High School August 1999 - June 2002
William S. Hart School District/ Bowman High School January 1999 - January 2002
Skills
CSS, Databases, HTML, Web Design, Access, PHP, Troubleshooting, Photoshop
Education
Front Range Community College 2011 — 2012
Certificate, Web Design
DeVry University
BS, Information Technology
Arizona State University
MEd, Educational Media and Computers
Grand Canyon University
BS, Elementary Education
Russ Stover Russ Stover's TeleTech Experience January 2001 - January 2003
Job PhD Student at Walden University (online)
Industry Law Enforcement
Experience
National Cyber-Forensic Training Alliance January 2011 - April 2011
Open Source Intelligence Exchange January 2010 - December 2010
Teletech January 2001 - January 2003
National White Collar Crime Center June 2000 - January 2001
International English Study Institute July 1999 - November 2000
Federal Bureau of Investigation May 1997 - June 2000
Skills
Game Theory, Farsi, Arabic, Computer Forensics, Windows, French, Spanish, German, Italian, EnCase, Steganography, Latin, Japanese, Encryption, Root Cause Analysis, English, Analysis, Microsoft Office, XP, Access, TCP/IP, Mac, Photoshop, Money Laundering, SPSS, SAS, R, ATAC, Maltego, Event History Analysis, Probability Theory, Decision Theory, Crime Analysis, Anti Money Laundering, History, Enforcement, HUMINT, Intelligence, Cybercrime, Law Enforcement, Counterterrorism, Government, National Security, Intelligence Analysis, Counterintelligence, Criminal Justice, Research, Security Clearance, Policy
Education
Walden University 2014 — 2017
Doctor of Philosophy (Ph.D.), Forensic Psychology
Fairmont State University 2008 — 2013
Master's Degree, Criminal Justice, 3.5
Fairmont State University 2008 — 2010
BA, Intelligence Research and Analysis
Alderson-Broaddus College 1991 — 1996
BA, History
Alderson-Broaddus College 1991 — 1996
Bachelor's Degree, Political Science
National Cyber-Forensic Training Alliance January 2011 - April 2011
Open Source Intelligence Exchange January 2010 - December 2010
Teletech January 2001 - January 2003
National White Collar Crime Center June 2000 - January 2001
International English Study Institute July 1999 - November 2000
Federal Bureau of Investigation May 1997 - June 2000
Skills
Game Theory, Farsi, Arabic, Computer Forensics, Windows, French, Spanish, German, Italian, EnCase, Steganography, Latin, Japanese, Encryption, Root Cause Analysis, English, Analysis, Microsoft Office, XP, Access, TCP/IP, Mac, Photoshop, Money Laundering, SPSS, SAS, R, ATAC, Maltego, Event History Analysis, Probability Theory, Decision Theory, Crime Analysis, Anti Money Laundering, History, Enforcement, HUMINT, Intelligence, Cybercrime, Law Enforcement, Counterterrorism, Government, National Security, Intelligence Analysis, Counterintelligence, Criminal Justice, Research, Security Clearance, Policy
Education
Walden University 2014 — 2017
Doctor of Philosophy (Ph.D.), Forensic Psychology
Fairmont State University 2008 — 2013
Master's Degree, Criminal Justice, 3.5
Fairmont State University 2008 — 2010
BA, Intelligence Research and Analysis
Alderson-Broaddus College 1991 — 1996
BA, History
Alderson-Broaddus College 1991 — 1996
Bachelor's Degree, Political Science
Julie Lucas Julie Lucas's TeleTech Experience 2004 - 2005
Job Marketing and Communications
Industry Public Relations and Communications
Experience
Metropolitan State University of Denver September 2015 - Present
Daniels College of Business, University of Denver September 2006 - September 2015
Illumination August 2005 - September 2006
AIGA Colorado The Professional Association For Design 2004 - 2006
Teletech 2004 - 2005
Colorado Leadership Alliance 2003 - 2004
On Command April 2000 - June 2001
Discovery Networks/ Your Choice TV 1997 - 1999
Your Choice TV 1997 - 1998
First Amendment Congress January 1992 - September 1997
Skills
Public Relations, Social Media, Media Relations, Social Media Marketing, Editing, Event Planning, Corporate Communications, Copywriting, Copy Editing, Strategic Communications, Marketing Strategy, Marketing Communications, Marketing, Crisis Communications, Social Networking, Press Releases, Internal Communications, Video Production, Newsletters, Publicity, Publications, Strategy, Blogging, Speech Writing, Journalism, Nonprofits
Education
University of Denver 2010 — 2013
Master's degree, June 2013
Arizona State University
M.A.
University of Wisconsin
B.S.
Metropolitan State University of Denver September 2015 - Present
Daniels College of Business, University of Denver September 2006 - September 2015
Illumination August 2005 - September 2006
AIGA Colorado The Professional Association For Design 2004 - 2006
Teletech 2004 - 2005
Colorado Leadership Alliance 2003 - 2004
On Command April 2000 - June 2001
Discovery Networks/ Your Choice TV 1997 - 1999
Your Choice TV 1997 - 1998
First Amendment Congress January 1992 - September 1997
Skills
Public Relations, Social Media, Media Relations, Social Media Marketing, Editing, Event Planning, Corporate Communications, Copywriting, Copy Editing, Strategic Communications, Marketing Strategy, Marketing Communications, Marketing, Crisis Communications, Social Networking, Press Releases, Internal Communications, Video Production, Newsletters, Publicity, Publications, Strategy, Blogging, Speech Writing, Journalism, Nonprofits
Education
University of Denver 2010 — 2013
Master's degree, June 2013
Arizona State University
M.A.
University of Wisconsin
B.S.
Alma Martineau Alma Martineau's TeleTech Experience 1996 - 2000
Job Lead Financial Business Analyst at CenturyLink Communications and Owner/DJ at Sound Impressions
Industry Telecommunications
Experience
CenturyLink October 2011 - Present
Sound Impressions Mobile Disc Jockey Entertainment May 1999 - Present
Qwest Communications March 2008 - October 2011
Qwest Communications January 2004 - March 2006
Qwest Communications June 2001 - January 2004
TeleTech 1996 - 2000
Skills
Network Design, Telecommunications, SQL, Training, Access, Process Improvement, Troubleshooting, Vendor Management, Leadership, Microsoft Excel, Analysis, Team Leadership, Microsoft Office, Databases, Windows, Visual Basic, ATM networks, Project Planning, MPLS, Project Management, Call Centers, System Administration, Integration, Microsoft SQL Server, Business Analysis, Budgets, SharePoint, IVR, CTI, Forecasting, SAP, Ethernet, Management, Testing, Program Management, Call Center, Cisco Technologies, HTML, Networking, Excel, Budgeting, SQL Server, Planning, ATM, TOAD Data Point, TOAD for Oracle
Education
Pace University 2007 — 2007
Telecommunications
University of Denver 1994 — 1997
Arapahoe Community College 1994 — 1994
General
University of Northern Colorado 1993 — 1993
General
Brigham Young University - Idaho
CenturyLink October 2011 - Present
Sound Impressions Mobile Disc Jockey Entertainment May 1999 - Present
Qwest Communications March 2008 - October 2011
Qwest Communications January 2004 - March 2006
Qwest Communications June 2001 - January 2004
TeleTech 1996 - 2000
Skills
Network Design, Telecommunications, SQL, Training, Access, Process Improvement, Troubleshooting, Vendor Management, Leadership, Microsoft Excel, Analysis, Team Leadership, Microsoft Office, Databases, Windows, Visual Basic, ATM networks, Project Planning, MPLS, Project Management, Call Centers, System Administration, Integration, Microsoft SQL Server, Business Analysis, Budgets, SharePoint, IVR, CTI, Forecasting, SAP, Ethernet, Management, Testing, Program Management, Call Center, Cisco Technologies, HTML, Networking, Excel, Budgeting, SQL Server, Planning, ATM, TOAD Data Point, TOAD for Oracle
Education
Pace University 2007 — 2007
Telecommunications
University of Denver 1994 — 1997
Arapahoe Community College 1994 — 1994
General
University of Northern Colorado 1993 — 1993
General
Brigham Young University - Idaho
keisha cage keisha cage's TeleTech Experience October 2005 - March 2006
Job Credentialing Specialist
Industry Telecommunications
Experience
Value Options April 2015 - July 2015
Lumber Liquidators November 2014 - April 2015
Amerigroup October 2011 - May 2014
NCO Financial Systems September 2009 - December 2009
JCPenney November 2007 - January 2008
TeleTech October 2005 - March 2006
APAC Customer Services September 1998 - August 2003
Skills
Customer Service, Microsoft Office, Team Building, Microsoft Excel, Project Planning, Inventory Management, Project Management, Call Center, Customer Satisfaction, Data Entry, Customer Experience, Outlook, Fundraising, Healthcare, Training, Human Resources, Coaching, Call Centers, Program Management, Policy, Supervisory Skills, Employee Benefits, Management, Sales, Employee Relations, Analysis, Interviews, Mental Health, Leadership, Leadership Development, Recruiting, Performance Management, Time Management, PowerPoint, Process Improvement, Microsoft Word, Onboarding, Public Speaking, Payroll, Nonprofits, Team Leadership
Education
American InterContinental University 2011 — 2012
Master of Business Administration (M.B.A.), Human Resources Management and Services
American InterContinental University 2010 — 2011
Bachelors, Business Administration and Management, General
Value Options April 2015 - July 2015
Lumber Liquidators November 2014 - April 2015
Amerigroup October 2011 - May 2014
NCO Financial Systems September 2009 - December 2009
JCPenney November 2007 - January 2008
TeleTech October 2005 - March 2006
APAC Customer Services September 1998 - August 2003
Skills
Customer Service, Microsoft Office, Team Building, Microsoft Excel, Project Planning, Inventory Management, Project Management, Call Center, Customer Satisfaction, Data Entry, Customer Experience, Outlook, Fundraising, Healthcare, Training, Human Resources, Coaching, Call Centers, Program Management, Policy, Supervisory Skills, Employee Benefits, Management, Sales, Employee Relations, Analysis, Interviews, Mental Health, Leadership, Leadership Development, Recruiting, Performance Management, Time Management, PowerPoint, Process Improvement, Microsoft Word, Onboarding, Public Speaking, Payroll, Nonprofits, Team Leadership
Education
American InterContinental University 2011 — 2012
Master of Business Administration (M.B.A.), Human Resources Management and Services
American InterContinental University 2010 — 2011
Bachelors, Business Administration and Management, General
Debra Hurley's TeleTech Experience September 2015 - Present
Job Student at Arkansas State University
Industry
Experience
TeleTech September 2015 - Present
Self Employed October 2012 - Present
St. Bernard's Health and Wellness Center August 2013 - July 2014
Camp Siloam May 2013 - July 2013
Camp Siloam June 2012 - July 2012
Liberty Bank of Arkansas February 2012 - May 2012
Express Employment Professionals September 2011 - November 2011
Lake Ouachita State Park May 2011 - August 2011
The Chicken Shack January 2010 - April 2010
JoAnn Piland (Homeowner) July 2008 - April 2009
Skills
Cashiering, Customer Service, Microsoft Excel, Microsoft Office, Public Speaking, Finance, Teaching, Microsoft Word, Social Networking, Fundraising, Research
Education
Arkansas State University 2011 — 2015
Bachelor of Arts (BA), Communication Studies
University of Western Sydney 2014 — 2014
International Student Exchange
TeleTech September 2015 - Present
Self Employed October 2012 - Present
St. Bernard's Health and Wellness Center August 2013 - July 2014
Camp Siloam May 2013 - July 2013
Camp Siloam June 2012 - July 2012
Liberty Bank of Arkansas February 2012 - May 2012
Express Employment Professionals September 2011 - November 2011
Lake Ouachita State Park May 2011 - August 2011
The Chicken Shack January 2010 - April 2010
JoAnn Piland (Homeowner) July 2008 - April 2009
Skills
Cashiering, Customer Service, Microsoft Excel, Microsoft Office, Public Speaking, Finance, Teaching, Microsoft Word, Social Networking, Fundraising, Research
Education
Arkansas State University 2011 — 2015
Bachelor of Arts (BA), Communication Studies
University of Western Sydney 2014 — 2014
International Student Exchange
Marty Hoffman's TeleTech Experience February 2013 - Present
Job FP&A Professional
Industry Outsourcing/Offshoring
Experience
TeleTech February 2013 - Present
Live Life Fitness January 2014 - Present
Newmont Mining Corporation January 2011 - September 2012
Pinnacle West Capital Corporation April 2010 - September 2010
Pinnacle West Capital Corporation March 2006 - April 2010
Pinnacle West Capital Corporation May 2003 - March 2006
Pinnacle West Capital Corporation January 2002 - May 2003
Orange Business Services May 2000 - August 2001
Skills
Financial Analysis, Forecasting, Budgets, Financial Reporting, Financial Modeling, Process Improvement, Finance, Microsoft Excel, PeopleSoft, SAP, Vendor Management, Analysis, Contract Negotiation, Training, Program Management, Leadership, Access, Hyperion Essbase, Hyperion SmartView, PowerPoint, MS Excel Pivot Tables, MS Excel Macros, MS Excel Vlookup, Variance Analysis, Cross-functional Team..., Business Process..., Pricing
Education
Arizona State University, W. P. Carey School of Business
MBA
Brigham Young University
BS
TeleTech February 2013 - Present
Live Life Fitness January 2014 - Present
Newmont Mining Corporation January 2011 - September 2012
Pinnacle West Capital Corporation April 2010 - September 2010
Pinnacle West Capital Corporation March 2006 - April 2010
Pinnacle West Capital Corporation May 2003 - March 2006
Pinnacle West Capital Corporation January 2002 - May 2003
Orange Business Services May 2000 - August 2001
Skills
Financial Analysis, Forecasting, Budgets, Financial Reporting, Financial Modeling, Process Improvement, Finance, Microsoft Excel, PeopleSoft, SAP, Vendor Management, Analysis, Contract Negotiation, Training, Program Management, Leadership, Access, Hyperion Essbase, Hyperion SmartView, PowerPoint, MS Excel Pivot Tables, MS Excel Macros, MS Excel Vlookup, Variance Analysis, Cross-functional Team..., Business Process..., Pricing
Education
Arizona State University, W. P. Carey School of Business
MBA
Brigham Young University
BS
Joshua Hamblin Joshua Hamblin's TeleTech Experience November 2009 - June 2010
Job Student at American Military University
Industry Military
Experience
Best Buy July 2014 - Present
TeleTech November 2009 - June 2010
Best Buy August 2008 - June 2009
GameStop June 2005 - February 2008
GameStop August 2000 - April 2001
Department of Defense September 1999 - January 2000
Skills
Information Security, Leadership, DoD, Computer Security, Windows, Network Security, Computer Hardware, Physical Security, Troubleshooting, Technical Support, Military, Southwest Asia, Strategic Intelligence, OOAD Loop, Physical Geography, PowerPoint
Education
American Military University 2013 — 2017
Military Signal/Geospatial Intelligence
Central High School 1994 — 1998
HS Diploma, General Studies
Best Buy July 2014 - Present
TeleTech November 2009 - June 2010
Best Buy August 2008 - June 2009
GameStop June 2005 - February 2008
GameStop August 2000 - April 2001
Department of Defense September 1999 - January 2000
Skills
Information Security, Leadership, DoD, Computer Security, Windows, Network Security, Computer Hardware, Physical Security, Troubleshooting, Technical Support, Military, Southwest Asia, Strategic Intelligence, OOAD Loop, Physical Geography, PowerPoint
Education
American Military University 2013 — 2017
Military Signal/Geospatial Intelligence
Central High School 1994 — 1998
HS Diploma, General Studies
Nick Moscaritolo Nick Moscaritolo's TeleTech Experience January 2014 - September 2015
Job VP Finance, CFO at Lodging Investors Holdings, LLC
Industry Hospitality
Experience
Lodging Investors Holdings, LLC September 2015 - Present
TeleTech January 2014 - September 2015
JDA Software March 2011 - January 2014
Starwood Hotels & Resorts 2006 - March 2011
Pinnacle West 2001 - 2006
Arthur Andersen 1997 - 2001
Skills
Enterprise Risk..., Compliance, SOX, Internal Controls, Corporate Governance, Certified Fraud Examiner, Accounting, Fraud, Ethics, Internal Audit, Risk, COSO, Risk Management, Sarbanes-Oxley Act, Auditing, SEC filings, Mergers & Acquisitions, Business Process, Risk Assessment, Sarbanes-Oxley, Financial Risk, Management, Finance, Strategy, IT Audit, External Audit, Analysis, Assurance, Revenue Recognition, Cross-functional Team..., US GAAP, Financial Audits, GAAP, Financial Reporting, Executive Management, Leadership, PeopleSoft, Forecasting, Managerial Finance, Due Diligence, Financial Accounting, Financial Analysis, Variance Analysis, Cash Management, Audit Committee, Data Mining, Investigation, FCPA, CPA, Big 4
Education
Arizona State University, W. P. Carey School of Business 2003 — 2005
MBA
Arizona State University 1993 — 1997
BS, Accountancy
Boston Latin 1987 — 1993
Lodging Investors Holdings, LLC September 2015 - Present
TeleTech January 2014 - September 2015
JDA Software March 2011 - January 2014
Starwood Hotels & Resorts 2006 - March 2011
Pinnacle West 2001 - 2006
Arthur Andersen 1997 - 2001
Skills
Enterprise Risk..., Compliance, SOX, Internal Controls, Corporate Governance, Certified Fraud Examiner, Accounting, Fraud, Ethics, Internal Audit, Risk, COSO, Risk Management, Sarbanes-Oxley Act, Auditing, SEC filings, Mergers & Acquisitions, Business Process, Risk Assessment, Sarbanes-Oxley, Financial Risk, Management, Finance, Strategy, IT Audit, External Audit, Analysis, Assurance, Revenue Recognition, Cross-functional Team..., US GAAP, Financial Audits, GAAP, Financial Reporting, Executive Management, Leadership, PeopleSoft, Forecasting, Managerial Finance, Due Diligence, Financial Accounting, Financial Analysis, Variance Analysis, Cash Management, Audit Committee, Data Mining, Investigation, FCPA, CPA, Big 4
Education
Arizona State University, W. P. Carey School of Business 2003 — 2005
MBA
Arizona State University 1993 — 1997
BS, Accountancy
Boston Latin 1987 — 1993
Camesha Jones (Veteran)'s TeleTech Experience December 2014 - March 2015
Job Tax Support/Payroll Specialist
Industry Human Resources
Experience
ADP February 2015 - Present
TeleTech December 2014 - March 2015
Metasys Technologies, Inc. September 2014 - January 2015
United States Department of Defense January 2014 - May 2014
Tail Activewear September 2013 - December 2013
Hughes Network Systems September 2011 - September 2012
Employment Enterprises, Inc. September 2010 - September 2011
Skills
Payroll, Accounts Receivable, Invoicing, Accounts Payable, Human Resources, SAP, Data Entry, Software Documentation, Management, Benefits Administration, Budgets, Employee Benefits, Microsoft Word, Accruals, Tax Preparation, Purchasing, Employee Relations, Ultipro, Garnishments, Recruiting, Accounting, Policy, Customer Service, Bookkeeping, Office Management, Administrative..., HR Policies, Compensation, Outlook, PowerPoint, Microsoft Excel, Microsoft Office, Account Management, Telecommunications, Troubleshooting, Leadership, Training, Time Management, Account Reconciliation, Auditing
Education
American InterContinental University 2014 — 2015
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
American InterContinental University 2008 — 2012
Bachelor's Degree, Business Administration and Management, General
ADP February 2015 - Present
TeleTech December 2014 - March 2015
Metasys Technologies, Inc. September 2014 - January 2015
United States Department of Defense January 2014 - May 2014
Tail Activewear September 2013 - December 2013
Hughes Network Systems September 2011 - September 2012
Employment Enterprises, Inc. September 2010 - September 2011
Skills
Payroll, Accounts Receivable, Invoicing, Accounts Payable, Human Resources, SAP, Data Entry, Software Documentation, Management, Benefits Administration, Budgets, Employee Benefits, Microsoft Word, Accruals, Tax Preparation, Purchasing, Employee Relations, Ultipro, Garnishments, Recruiting, Accounting, Policy, Customer Service, Bookkeeping, Office Management, Administrative..., HR Policies, Compensation, Outlook, PowerPoint, Microsoft Excel, Microsoft Office, Account Management, Telecommunications, Troubleshooting, Leadership, Training, Time Management, Account Reconciliation, Auditing
Education
American InterContinental University 2014 — 2015
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
American InterContinental University 2008 — 2012
Bachelor's Degree, Business Administration and Management, General
Davie Watkins Davie Watkins's TeleTech Experience February 2009 - March 2010
Job Global Sales Ambasador
Industry Management Consulting
Experience
Marriott International March 2015 - Present
SPi Global July 2013 - August 2014
Xerox June 2012 - July 2013
Sutherland Global Services April 2010 - June 2012
TeleTech February 2009 - March 2010
SPi Global December 2003 - January 2009
Skills
Operations Management, P&L Management, Business Process..., Performance Management, Team Management, CRM, Call Centers, Leadership, BPO, Workforce Management, Management, Service Delivery, Outsourcing, Training, Recruiting, Customer Satisfaction, Sales, Telecommunications, Customer Service, Customer Experience, Customer Retention, Human Resources, Vendor Management, Budgets, Contract Negotiation, Analysis, Process Improvement, Employee Engagement, Start-ups
Education
Arkansas State University 1998 — 2002
BFA
Marriott International March 2015 - Present
SPi Global July 2013 - August 2014
Xerox June 2012 - July 2013
Sutherland Global Services April 2010 - June 2012
TeleTech February 2009 - March 2010
SPi Global December 2003 - January 2009
Skills
Operations Management, P&L Management, Business Process..., Performance Management, Team Management, CRM, Call Centers, Leadership, BPO, Workforce Management, Management, Service Delivery, Outsourcing, Training, Recruiting, Customer Satisfaction, Sales, Telecommunications, Customer Service, Customer Experience, Customer Retention, Human Resources, Vendor Management, Budgets, Contract Negotiation, Analysis, Process Improvement, Employee Engagement, Start-ups
Education
Arkansas State University 1998 — 2002
BFA
Beth Bruno Beth Bruno's TeleTech Experience August 2012 - April 2013
Job Attorney
Industry Law Practice
Experience
Neuheisel Law Firm 2013 - Present
TeleTech August 2012 - April 2013
Starbucks February 2005 - December 2008
Starbucks February 2005 - December 2008
Bed Bath & Beyond October 2003 - February 2005
Skills
Management, Teaching, Team Leadership, Qualified Mediator, Creative Writing, Customer Service, Recruiting, Research, Policy, Retail, Litigation, Interviews, Sales, Legal Writing, Leadership, Public Speaking, Time Management, Mediation, Legal Research, PowerPoint, Westlaw
Education
Phoenix School of Law 2008 — 2011
Juris Doctor, Law
Arizona State University 1997 — 1999
Bachelor of Arts (B.A.), Elementary Education and Teaching
Neuheisel Law Firm 2013 - Present
TeleTech August 2012 - April 2013
Starbucks February 2005 - December 2008
Starbucks February 2005 - December 2008
Bed Bath & Beyond October 2003 - February 2005
Skills
Management, Teaching, Team Leadership, Qualified Mediator, Creative Writing, Customer Service, Recruiting, Research, Policy, Retail, Litigation, Interviews, Sales, Legal Writing, Leadership, Public Speaking, Time Management, Mediation, Legal Research, PowerPoint, Westlaw
Education
Phoenix School of Law 2008 — 2011
Juris Doctor, Law
Arizona State University 1997 — 1999
Bachelor of Arts (B.A.), Elementary Education and Teaching
Rita Souther Rita Souther's TeleTech Experience September 2008 - March 2009
Job Math and Science Teacher at Naselle Middle School
Industry Primary/Secondary Education
Experience
Naselle Middle School August 2015 - Present
Naselle Youth Camp August 2013 - August 2015
Fairview Junior High School January 2013 - March 2013
Fairview Junior High School December 2011 - January 2012
TeleTech September 2008 - March 2009
GDA Junior July 2006 - July 2008
Walmart August 2004 - May 2006
Gonzaga University September 2001 - May 2005
Hollywood Entertainment June 2002 - July 2004
Sacajawea Middle School September 2003 - December 2003
Skills
Curriculum Design, Curriculum Development, Microsoft Word, Middle School Math, Middle School Science, Software, Microsoft PowerPoint, Microsoft Office, Microsoft Excel, Team Leadership, Cooking, Sewing, Reading, Writing, Teaching English as a..., Global Cross-Functional..., PowerPoint, History, Classroom, Classroom Management, ESL, Administration, Middle School, Teaching, Research, Elementary Education, Time Management, Distance Learning, Tutoring, Staff Development, Lesson Planning, Instructional Design, Higher Education, French, Educational Technology, Critical Thinking, Community Outreach, Psychology, Science, Educational Leadership
Education
Continuing Education 2015 — 2022
Professional Development, STEM Education, Post Graduate
Arizona State University 2014 — 2019
Bachelor's Degree, Electrical and Electronics Engineering
Old Dominion University 2011 — 2013
Master of Science (M.S.), Elementary Education and Teaching, 4.0
Gonzaga University 2001 — 2005
Bachelor of Arts (B.A.), History, 3.7
Olympic College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), General Studies, 3.8
Naselle Middle School August 2015 - Present
Naselle Youth Camp August 2013 - August 2015
Fairview Junior High School January 2013 - March 2013
Fairview Junior High School December 2011 - January 2012
TeleTech September 2008 - March 2009
GDA Junior July 2006 - July 2008
Walmart August 2004 - May 2006
Gonzaga University September 2001 - May 2005
Hollywood Entertainment June 2002 - July 2004
Sacajawea Middle School September 2003 - December 2003
Skills
Curriculum Design, Curriculum Development, Microsoft Word, Middle School Math, Middle School Science, Software, Microsoft PowerPoint, Microsoft Office, Microsoft Excel, Team Leadership, Cooking, Sewing, Reading, Writing, Teaching English as a..., Global Cross-Functional..., PowerPoint, History, Classroom, Classroom Management, ESL, Administration, Middle School, Teaching, Research, Elementary Education, Time Management, Distance Learning, Tutoring, Staff Development, Lesson Planning, Instructional Design, Higher Education, French, Educational Technology, Critical Thinking, Community Outreach, Psychology, Science, Educational Leadership
Education
Continuing Education 2015 — 2022
Professional Development, STEM Education, Post Graduate
Arizona State University 2014 — 2019
Bachelor's Degree, Electrical and Electronics Engineering
Old Dominion University 2011 — 2013
Master of Science (M.S.), Elementary Education and Teaching, 4.0
Gonzaga University 2001 — 2005
Bachelor of Arts (B.A.), History, 3.7
Olympic College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), General Studies, 3.8
Carlos Caparas's TeleTech Experience November 2007 - June 2008
Job A recent transplant to Central Florida. Future Physical Therapist.
Industry Public Relations and Communications
Experience
Central Florida Health Alliance August 2015 - Present
Villages Rehab & Nursing Center March 2015 - August 2015
Repeat Returns July 2013 - October 2014
OutletPC.com July 2010 - July 2013
OutletPC January 2013 - June 2013
OutletPC July 2010 - June 2013
OutletPC.com July 2010 - December 2012
ePerformax April 2009 - September 2009
TeleTech November 2007 - June 2008
Cold Corner Inc. (Dreyer's Ice Cream Shop) April 2007 - June 2007
Skills
Technical Support, Customer Service, Networking, Security, Training, Management, Computer Hardware, Microsoft Office, Customer Support, Research, Blogging, SEO, Microsoft Excel, Employee Training, Help Desk Support, Workstations, Fraud Detection, Account Management, E-commerce SEO, Security+, Risk Analysis, Brazilian Jiu-Jitsu, E-commerce, Front Office Support, Marketing Management, Web Content Creation, Computer Maintenance, Social Media Integration, Nursing Care, Health Care, Quality Patient Care, Social Media, Social Media Marketing, Marketing
Education
American Public University System 2012 — 2015
Bachelor's Degree, Sports and Health Sciences, 3.9 GPA
University of San Carlos 2005 — 2009
Bachelor's Degree, Linguistics and Literature
Central Florida Health Alliance August 2015 - Present
Villages Rehab & Nursing Center March 2015 - August 2015
Repeat Returns July 2013 - October 2014
OutletPC.com July 2010 - July 2013
OutletPC January 2013 - June 2013
OutletPC July 2010 - June 2013
OutletPC.com July 2010 - December 2012
ePerformax April 2009 - September 2009
TeleTech November 2007 - June 2008
Cold Corner Inc. (Dreyer's Ice Cream Shop) April 2007 - June 2007
Skills
Technical Support, Customer Service, Networking, Security, Training, Management, Computer Hardware, Microsoft Office, Customer Support, Research, Blogging, SEO, Microsoft Excel, Employee Training, Help Desk Support, Workstations, Fraud Detection, Account Management, E-commerce SEO, Security+, Risk Analysis, Brazilian Jiu-Jitsu, E-commerce, Front Office Support, Marketing Management, Web Content Creation, Computer Maintenance, Social Media Integration, Nursing Care, Health Care, Quality Patient Care, Social Media, Social Media Marketing, Marketing
Education
American Public University System 2012 — 2015
Bachelor's Degree, Sports and Health Sciences, 3.9 GPA
University of San Carlos 2005 — 2009
Bachelor's Degree, Linguistics and Literature
Jiovani Fambro Jiovani Fambro's TeleTech Experience June 2015 - Present
Job Call Center Representative at TeleTech
Industry Telecommunications
Experience
TeleTech June 2015 - Present
TeleTech December 2014 - April 2015
TeleTech October 2013 - February 2014
DialAmerica April 2011 - August 2012
Walmart January 2008 - May 2008
Skills
Customer Satisfaction, Call Centers, Customer Service, Sales, Time Management, Retail, Customer Experience, Leadership, Teamwork, Cashiering, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint
Education
American InterContinental University 2015 — 2016
Bachelor’s Degree, Entrepreneurship/Entrepreneurial Studies
University of Phoenix 2013 — 2015
Entrepreneurial and Small Business Operations
Athens Technical College 2010 — 2011
Pre-Nursing Studies
TeleTech June 2015 - Present
TeleTech December 2014 - April 2015
TeleTech October 2013 - February 2014
DialAmerica April 2011 - August 2012
Walmart January 2008 - May 2008
Skills
Customer Satisfaction, Call Centers, Customer Service, Sales, Time Management, Retail, Customer Experience, Leadership, Teamwork, Cashiering, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint
Education
American InterContinental University 2015 — 2016
Bachelor’s Degree, Entrepreneurship/Entrepreneurial Studies
University of Phoenix 2013 — 2015
Entrepreneurial and Small Business Operations
Athens Technical College 2010 — 2011
Pre-Nursing Studies
Alice Abeyta's TeleTech Experience January 2011 - May 2011
Job Trainer II
Industry Hospital & Health Care
Experience
Anthem September 2013 - Present
FORTIS Colleges and Institutes June 2011 - June 2013
Adams County Shelter January 2009 - March 2012
Fortis College Online, Education Affiliates June 2011 - July 2011
TeleTech January 2011 - May 2011
Westwood College August 2006 - December 2010
eLearning Systems January 2009 - March 2010
Westwood College October 2007 - August 2009
Recycled Critter Rescue January 2004 - January 2009
Westwood College Online August 2006 - October 2007
Skills
Instructional Design, Dreamweaver, Content Management, Research, Conflict Management, Project Management, HTML, Computer Hardware, Help Desk Support, Learning Management..., Curriculum Design, Training, Instructional Technology, E-Learning, Captivate, Adult Education, Distance Learning, Curriculum Development, Leadership, Staff Development, Technical Writing, Higher Education, Instructor-led Training, Needs Analysis, Educational Technology, Program Management, ADDIE, Moodle, Faculty Development, Learning Management, Blended Learning, Classroom, Camtasia, Technical Training, Career Development, Courses, Multimedia, Admissions, Resume Writing, Employee Training, Technology Needs..., Training Delivery
Education
Capella University 2012 — 2015
PhD Education, Instructional Design for Online Learning
Capella University 2009 — 2012
Master of Science in Education, Instructional Design
Metropolitan State University of Denver 2005 — 2008
Bachelors, Biology, Criminal Justice & Criminology
Arapahoe Community College 2002 — 2004
Associate of Science, Biology and Computer Science
Grace Christian Academy 1987 — 1988
HS Diploma, Latin/Theology/General Education
Soesterberg American High School 1983 — 1987
High School Diploma, General Education
Anthem September 2013 - Present
FORTIS Colleges and Institutes June 2011 - June 2013
Adams County Shelter January 2009 - March 2012
Fortis College Online, Education Affiliates June 2011 - July 2011
TeleTech January 2011 - May 2011
Westwood College August 2006 - December 2010
eLearning Systems January 2009 - March 2010
Westwood College October 2007 - August 2009
Recycled Critter Rescue January 2004 - January 2009
Westwood College Online August 2006 - October 2007
Skills
Instructional Design, Dreamweaver, Content Management, Research, Conflict Management, Project Management, HTML, Computer Hardware, Help Desk Support, Learning Management..., Curriculum Design, Training, Instructional Technology, E-Learning, Captivate, Adult Education, Distance Learning, Curriculum Development, Leadership, Staff Development, Technical Writing, Higher Education, Instructor-led Training, Needs Analysis, Educational Technology, Program Management, ADDIE, Moodle, Faculty Development, Learning Management, Blended Learning, Classroom, Camtasia, Technical Training, Career Development, Courses, Multimedia, Admissions, Resume Writing, Employee Training, Technology Needs..., Training Delivery
Education
Capella University 2012 — 2015
PhD Education, Instructional Design for Online Learning
Capella University 2009 — 2012
Master of Science in Education, Instructional Design
Metropolitan State University of Denver 2005 — 2008
Bachelors, Biology, Criminal Justice & Criminology
Arapahoe Community College 2002 — 2004
Associate of Science, Biology and Computer Science
Grace Christian Academy 1987 — 1988
HS Diploma, Latin/Theology/General Education
Soesterberg American High School 1983 — 1987
High School Diploma, General Education
Christopher Marrs's TeleTech Experience May 2015 - Present
Job Customer Sevice Representative
Industry Telecommunications
Experience
TeleTech May 2015 - Present
Fed ex March 2015 - Present
GEICO June 2014 - February 2015
PepsiCo March 2012 - May 2014
startek July 2008 - January 2012
Skills
Conflict Resolution, Listening Skills, Excellent Communication..., General Office Skills, Computer Savvy, Great Customer Service, Adaptability, Fast Learner, Multi Tasking, Energetic team player, Great Positive Attitude, Training Development, Telecommunication Skills, Strategic Sales, Strategic Planning, Coaching, Workforce Management, Customer Service, Customer Satisfaction, Call Center, Employee Training, Customer Experience, Call Centers, Time Management, Leadership, Employee Relations, Team Leadership, Operations Management, Performance Management, Customer Retention, Team Building, Telecommunications, Supervisory Experience, Supervisory Skills, Hiring, Account Management, CRM, Process Improvement, Training, Sales Operations, BPO, Quality Assurance, Vendor Management
Education
Arkansas State University 2002 — 2004
Physical Therapy/Therapist, 3.3
TeleTech May 2015 - Present
Fed ex March 2015 - Present
GEICO June 2014 - February 2015
PepsiCo March 2012 - May 2014
startek July 2008 - January 2012
Skills
Conflict Resolution, Listening Skills, Excellent Communication..., General Office Skills, Computer Savvy, Great Customer Service, Adaptability, Fast Learner, Multi Tasking, Energetic team player, Great Positive Attitude, Training Development, Telecommunication Skills, Strategic Sales, Strategic Planning, Coaching, Workforce Management, Customer Service, Customer Satisfaction, Call Center, Employee Training, Customer Experience, Call Centers, Time Management, Leadership, Employee Relations, Team Leadership, Operations Management, Performance Management, Customer Retention, Team Building, Telecommunications, Supervisory Experience, Supervisory Skills, Hiring, Account Management, CRM, Process Improvement, Training, Sales Operations, BPO, Quality Assurance, Vendor Management
Education
Arkansas State University 2002 — 2004
Physical Therapy/Therapist, 3.3
Jessica Capers Jessica Capers's TeleTech Experience October 2014 - February 2015
Job Retail Professional
Industry Retail
Experience
TeleTech October 2014 - February 2015
Burlington Coat Factory 2012 - 2012
Walgreens October 2009 - May 2011
Skills
Customer Service, Management, Microsoft Office, Retail, Microsoft Excel, Sales Management, Training, Inventory Management, Microsoft Word, Leadership
Education
American InterContinental University 2015 — 2017
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
TeleTech October 2014 - February 2015
Burlington Coat Factory 2012 - 2012
Walgreens October 2009 - May 2011
Skills
Customer Service, Management, Microsoft Office, Retail, Microsoft Excel, Sales Management, Training, Inventory Management, Microsoft Word, Leadership
Education
American InterContinental University 2015 — 2017
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Shannon Volk Shannon Volk's TeleTech Experience September 2000 - March 2006
Job Client Manager at MDI Group
Industry Staffing and Recruiting
Experience
MDI Group February 2015 - Present
Tech One IT September 2014 - February 2015
thebrandedRESUME May 2009 - February 2015
Career Connectors, LLC 2013 - 2015
TechOne IT September 2007 - April 2012
TeleTech September 2000 - March 2006
Knowledgenet January 2000 - September 2000
Motorola SPS (now known as Freescale Semiconductor) May 1997 - January 2000
Motorola Solutions 1997 - 2000
Motorola Solutions 1997 - 2000
Education
Arizona State University 1992 — 1996
Bachelor's Degree
MDI Group February 2015 - Present
Tech One IT September 2014 - February 2015
thebrandedRESUME May 2009 - February 2015
Career Connectors, LLC 2013 - 2015
TechOne IT September 2007 - April 2012
TeleTech September 2000 - March 2006
Knowledgenet January 2000 - September 2000
Motorola SPS (now known as Freescale Semiconductor) May 1997 - January 2000
Motorola Solutions 1997 - 2000
Motorola Solutions 1997 - 2000
Education
Arizona State University 1992 — 1996
Bachelor's Degree
Evangeline Martinez's TeleTech Experience December 2011 - August 2013
Job Corporate Services Professional
Industry Consumer Services
Experience
American Express October 2014 - Present
Concentrix September 2014 - October 2014
MassMutual Financial Group October 2013 - July 2014
TeleTech December 2011 - August 2013
CBS Radio June 2009 - April 2010
CBS Radio August 2008 - June 2009
Skills
Customer Service, Quality Assurance, Supervisory Experience, Financial Services, Life Insurance, Call Centers, Employee Training, Coaching, Microsoft Excel, Insurance, Customer Experience, Data Entry, Team Leadership, Outlook, Fixed Annuities
Education
Arizona State University 2012 — 2015
Bachelor of Science (BS), Communications
Phoenix College 2006 — 2012
Associate of Arts (AA), General Studies
American Express October 2014 - Present
Concentrix September 2014 - October 2014
MassMutual Financial Group October 2013 - July 2014
TeleTech December 2011 - August 2013
CBS Radio June 2009 - April 2010
CBS Radio August 2008 - June 2009
Skills
Customer Service, Quality Assurance, Supervisory Experience, Financial Services, Life Insurance, Call Centers, Employee Training, Coaching, Microsoft Excel, Insurance, Customer Experience, Data Entry, Team Leadership, Outlook, Fixed Annuities
Education
Arizona State University 2012 — 2015
Bachelor of Science (BS), Communications
Phoenix College 2006 — 2012
Associate of Arts (AA), General Studies
Michael J. Scott Michael J. Scott's TeleTech Experience November 2008 - February 2009
Job Legal Assistant at Weltman, Weinberg & Reis Co., LPA
Industry Legal Services
Experience
Weltman, Weinberg & Reis Co., LPA July 2015 - Present
Bank of America December 2010 - January 2015
Kennywood Entertainment July 2006 - August 2009
TeleTech November 2008 - February 2009
Skills
Notary Public, Customer Service, Microsoft Office, Team Building, Risk Management, Teamwork, Legal Research
Education
American Public University 2015 — 2016
Bachelor of Science (B.S.), Criminal Justice with a concentration in Forensics
American Public University 2012 — 2014
Associate of Science (A.S.), Legal Assistant/Paralegal
American Public University System 2011 — 2012
Certificate, Legal Assistant/Paralegal
Weltman, Weinberg & Reis Co., LPA July 2015 - Present
Bank of America December 2010 - January 2015
Kennywood Entertainment July 2006 - August 2009
TeleTech November 2008 - February 2009
Skills
Notary Public, Customer Service, Microsoft Office, Team Building, Risk Management, Teamwork, Legal Research
Education
American Public University 2015 — 2016
Bachelor of Science (B.S.), Criminal Justice with a concentration in Forensics
American Public University 2012 — 2014
Associate of Science (A.S.), Legal Assistant/Paralegal
American Public University System 2011 — 2012
Certificate, Legal Assistant/Paralegal
Kari Rochez Kari Rochez's TeleTech Experience April 1998 - March 2004
Job Liability and Injury Manager at GEICO
Industry Insurance
Experience
GEICO August 2012 - Present
GEICO May 2011 - August 2012
TeleTech April 1998 - March 2004
Mars Hill College March 1997 - May 1998
Skills
Employee Training, Performance Management, Training, Call Center, Process Improvement, Training Delivery, Customer Service, Team Building, Instructor-led Training, Coaching, Leadership Development, Employee Relations, Customer Satisfaction, Leadership, Team Leadership, Operations Management, Recruiting, Time Management, Customer Retention, Instructional Design, Outlook, Claim Investigation, Claims Management, Claims Handling, Claims Auditing, Investigation, Management, Insurance Fraud, Fraud Claims, Risk Management, Call Centers, Insurance, Legal Liability, Claim, Marketing, Property Damage
Education
Appalachian State University 1985 — 1989
Bachelor of Science (B.S.), Communications, Management, Marketing
GEICO August 2012 - Present
GEICO May 2011 - August 2012
TeleTech April 1998 - March 2004
Mars Hill College March 1997 - May 1998
Skills
Employee Training, Performance Management, Training, Call Center, Process Improvement, Training Delivery, Customer Service, Team Building, Instructor-led Training, Coaching, Leadership Development, Employee Relations, Customer Satisfaction, Leadership, Team Leadership, Operations Management, Recruiting, Time Management, Customer Retention, Instructional Design, Outlook, Claim Investigation, Claims Management, Claims Handling, Claims Auditing, Investigation, Management, Insurance Fraud, Fraud Claims, Risk Management, Call Centers, Insurance, Legal Liability, Claim, Marketing, Property Damage
Education
Appalachian State University 1985 — 1989
Bachelor of Science (B.S.), Communications, Management, Marketing
Paul Foertsch, MS, MBA Paul Foertsch, MS, MBA's TeleTech Experience January 2002 - August 2002
Job Senior Director of Strategy at UnitedHealth Group
Industry Hospital & Health Care
Experience
UnitedHealth Group July 2015 - Present
Cigna September 2013 - Present
CIGNA Healthcare April 2011 - September 2013
Amazon.com October 2010 - March 2011
Northeast Utilities March 2009 - December 2009
Cablevision June 2006 - March 2009
COMCAST CABLE COMMUNICATIONS, INC 2003 - 2006
The Independent investor 2002 - 2003
TeleTech January 2002 - August 2002
AT&T Broadband 2000 - 2001
Skills
Management, Call Centers, Call Center, Vendor Management, Customer Experience, Process Improvement, Strategy, Customer Satisfaction, Operations Management, Business Analysis, Change Management, Cross-functional Team..., Telecommunications, Outsourcing, Team Leadership, Leadership, Team Building, Business Process..., Performance Management, Customer Service, Project Management, CRM, Program Management, Training, Account Management, Insurance, Quality Assurance, Customer Retention, Business Process, Strategic Planning, Analysis, Coaching, Healthcare, Sales, Salesforce.com, Corporate Social Media, Contract Management, Contract Negotiation
Education
Albertus Magnus College 2008 — 2009
MBA, Business Administration and Management, General
Albertus Magnus College 2007 — 2008
MS, Management
Central Connecticut State University 1999 — 2001
BA, Criminology
Southington High School
UnitedHealth Group July 2015 - Present
Cigna September 2013 - Present
CIGNA Healthcare April 2011 - September 2013
Amazon.com October 2010 - March 2011
Northeast Utilities March 2009 - December 2009
Cablevision June 2006 - March 2009
COMCAST CABLE COMMUNICATIONS, INC 2003 - 2006
The Independent investor 2002 - 2003
TeleTech January 2002 - August 2002
AT&T Broadband 2000 - 2001
Skills
Management, Call Centers, Call Center, Vendor Management, Customer Experience, Process Improvement, Strategy, Customer Satisfaction, Operations Management, Business Analysis, Change Management, Cross-functional Team..., Telecommunications, Outsourcing, Team Leadership, Leadership, Team Building, Business Process..., Performance Management, Customer Service, Project Management, CRM, Program Management, Training, Account Management, Insurance, Quality Assurance, Customer Retention, Business Process, Strategic Planning, Analysis, Coaching, Healthcare, Sales, Salesforce.com, Corporate Social Media, Contract Management, Contract Negotiation
Education
Albertus Magnus College 2008 — 2009
MBA, Business Administration and Management, General
Albertus Magnus College 2007 — 2008
MS, Management
Central Connecticut State University 1999 — 2001
BA, Criminology
Southington High School
Floreda Mary Floreda Mary's TeleTech Experience 2005 - January 2009
Job Writer, Editor, Publisher
Industry Writing and Editing
Experience
Writer, Editor, Publisher October 2014 - Present
Concorde Career College May 2014 - October 2014
Concorde Career College September 2009 - May 2014
TeleTech 2005 - January 2009
I Love Schools 2003 - 2005
Film & Television 2000 - 2005
Communities In Schools 1995 - 2000
M2 Publishing 1995 - 1998
Center for Equity & Diversity June 1992 - May 1995
Everett Community College 1990 - 1992
Skills
Program Development, Curriculum Development, Student Affairs, Team Building, Management, Staff Development, Adult Education, Customer Relations, Customer Service, Policy, Higher Education, Integrity, Organizational..., Community Collaboration, Leadership Development, Community Outreach, Cross-functional Team..., Educational Leadership, Mentoring, Veteran support, Curriculum Design, Leadership, Career Development
Education
Antioch University Seattle
Bachelor of Arts, Education
Writer, Editor, Publisher October 2014 - Present
Concorde Career College May 2014 - October 2014
Concorde Career College September 2009 - May 2014
TeleTech 2005 - January 2009
I Love Schools 2003 - 2005
Film & Television 2000 - 2005
Communities In Schools 1995 - 2000
M2 Publishing 1995 - 1998
Center for Equity & Diversity June 1992 - May 1995
Everett Community College 1990 - 1992
Skills
Program Development, Curriculum Development, Student Affairs, Team Building, Management, Staff Development, Adult Education, Customer Relations, Customer Service, Policy, Higher Education, Integrity, Organizational..., Community Collaboration, Leadership Development, Community Outreach, Cross-functional Team..., Educational Leadership, Mentoring, Veteran support, Curriculum Design, Leadership, Career Development
Education
Antioch University Seattle
Bachelor of Arts, Education
Tobias Phillips's TeleTech Experience January 2014 - Present
Job Severity Coordinator at NDC Data Center
Industry Outsourcing/Offshoring
Experience
NDC Data Center March 2015 - Present
TeleTech January 2014 - Present
IBM January 2009 - December 2013
Morgan Stanley Wealth Management January 2009 - November 2013
Belk April 2010 - June 2013
Skills
Information Technology, Project Management, Management, Team Leadership, Creative Problem Solving, Help Desk Support, Deskside, Windows, OS X, SCCM, VMware, DoD, Data Management, Network Security, Critical Thinking, Team Building, Dependable Team Player, Always Punctual, Windows XP, Windows 7, Technical Support, Troubleshooting, Software Installation, Hardware, Operating Systems, Networking, Blackberry, Norton Ghost, vSphere, Workstations, VMware vSphere
Education
Arapahoe Community College 2007 — 2012
BS, Computer Science
Highlands Ranch High School 2001 — 2005
NDC Data Center March 2015 - Present
TeleTech January 2014 - Present
IBM January 2009 - December 2013
Morgan Stanley Wealth Management January 2009 - November 2013
Belk April 2010 - June 2013
Skills
Information Technology, Project Management, Management, Team Leadership, Creative Problem Solving, Help Desk Support, Deskside, Windows, OS X, SCCM, VMware, DoD, Data Management, Network Security, Critical Thinking, Team Building, Dependable Team Player, Always Punctual, Windows XP, Windows 7, Technical Support, Troubleshooting, Software Installation, Hardware, Operating Systems, Networking, Blackberry, Norton Ghost, vSphere, Workstations, VMware vSphere
Education
Arapahoe Community College 2007 — 2012
BS, Computer Science
Highlands Ranch High School 2001 — 2005
Andrew Rulnick's TeleTech Experience October 2011 - November 2012
Job Owner of Design A
Industry Marketing and Advertising
Experience
Design A January 2013 - Present
TeleTech October 2011 - November 2012
Reach Local 2011 - February 2012
Gannett 2012 - 2012
Design A May 2009 - June 2010
Go Daddy Incorporated November 2005 - May 2009
Skills
Google Adwords, Google Analytics, Marketing Strategy, Online Marketing, Online Advertising, Salesforce.com, SEM, SEO, Marketing, Media Buying, PPC, Account Management, Google Adwords..., Customer Service, Management, Search Advertising, Display Advertising, Market Analysis, Sales Operations, Sales, Web Analytics, Market Planning, Business Analysis, PHP, Mobile Marketing, Customer Retention, Lead Generation, Social Media Marketing, E-commerce, DoubleClick, Sourcing, Photoshop, Budgets, Google Website Optimizer, Business Management, marketing analysis, P&L, Customer Relations, Illustrator, Budgeting, Microsoft SQL Server, BPO, DART Sales Manager, DART for Publishers, DART for Advertisers, DART Enterprise, HTML5, SQL, Calculus
Education
Arizona State University 2012 — 2014
Bachelor of Science (BS), Business Administration, Management and Operations
Mesa Community College 2008 — 2010
Bachelor of Science (BS), Business Administration, Management and Operations
Scottsdale Community College 2004 — 2006
Bachelor of Science (BS), Business Administration; Marketing, Design and IT
Design A January 2013 - Present
TeleTech October 2011 - November 2012
Reach Local 2011 - February 2012
Gannett 2012 - 2012
Design A May 2009 - June 2010
Go Daddy Incorporated November 2005 - May 2009
Skills
Google Adwords, Google Analytics, Marketing Strategy, Online Marketing, Online Advertising, Salesforce.com, SEM, SEO, Marketing, Media Buying, PPC, Account Management, Google Adwords..., Customer Service, Management, Search Advertising, Display Advertising, Market Analysis, Sales Operations, Sales, Web Analytics, Market Planning, Business Analysis, PHP, Mobile Marketing, Customer Retention, Lead Generation, Social Media Marketing, E-commerce, DoubleClick, Sourcing, Photoshop, Budgets, Google Website Optimizer, Business Management, marketing analysis, P&L, Customer Relations, Illustrator, Budgeting, Microsoft SQL Server, BPO, DART Sales Manager, DART for Publishers, DART for Advertisers, DART Enterprise, HTML5, SQL, Calculus
Education
Arizona State University 2012 — 2014
Bachelor of Science (BS), Business Administration, Management and Operations
Mesa Community College 2008 — 2010
Bachelor of Science (BS), Business Administration, Management and Operations
Scottsdale Community College 2004 — 2006
Bachelor of Science (BS), Business Administration; Marketing, Design and IT
Courtney Whitman Courtney Whitman's TeleTech Experience February 2011 - July 2011
Job Technical Support Analyst Manufacturing at Plum Creek
Industry Information Technology and Services
Experience
Plum Creek December 2013 - Present
Plum Creek Timber July 2011 - December 2013
TeleTech February 2011 - July 2011
OLSH College April 2006 - January 2011
Southwest Research Institute February 2002 - May 2002
University of Texas August 2001 - May 2002
US Navy June 1995 - May 1999
Skills
SharePoint, Microsoft SQL Server, Active Directory, Servers, Customer Service, Wireless Networking, Software Documentation, Troubleshooting, Windows, Linux, Information Technology, Management, Technical Support, Process Improvement, Databases, Testing, Group Policy, Microsoft Office, Security, HTML, Communication, VMware, SQL, Java, Strategic Planning, XML, Editing, Visio, IIS, DNS, TCP/IP, Switches, Virtualization, Training, Networking, System Administration, Lync Server 2010, Windows 7, Computer Hardware, Network Administration, Operating Systems, Help Desk Support, System Deployment, Analysis, MySQL, Antivirus, IT Strategy, WSUS, VBScript, ITIL
Education
Grantham University 2003 — 2005
Bachelors of Science, Computer Science
The University of Texas at San Antonio 2001 — 2002
Computer Science
University of Maryland, College 1998 — 1998
Anne Arundel Community College 1996 — 1998
Associate of Arts Degree, General Studies
Midshipman, US Naval Academy 1996 — 1996
NAPS 1995 — 1996
Plum Creek December 2013 - Present
Plum Creek Timber July 2011 - December 2013
TeleTech February 2011 - July 2011
OLSH College April 2006 - January 2011
Southwest Research Institute February 2002 - May 2002
University of Texas August 2001 - May 2002
US Navy June 1995 - May 1999
Skills
SharePoint, Microsoft SQL Server, Active Directory, Servers, Customer Service, Wireless Networking, Software Documentation, Troubleshooting, Windows, Linux, Information Technology, Management, Technical Support, Process Improvement, Databases, Testing, Group Policy, Microsoft Office, Security, HTML, Communication, VMware, SQL, Java, Strategic Planning, XML, Editing, Visio, IIS, DNS, TCP/IP, Switches, Virtualization, Training, Networking, System Administration, Lync Server 2010, Windows 7, Computer Hardware, Network Administration, Operating Systems, Help Desk Support, System Deployment, Analysis, MySQL, Antivirus, IT Strategy, WSUS, VBScript, ITIL
Education
Grantham University 2003 — 2005
Bachelors of Science, Computer Science
The University of Texas at San Antonio 2001 — 2002
Computer Science
University of Maryland, College 1998 — 1998
Anne Arundel Community College 1996 — 1998
Associate of Arts Degree, General Studies
Midshipman, US Naval Academy 1996 — 1996
NAPS 1995 — 1996
April Traughber's TeleTech Experience June 2013 - Present
Job Training Manager, Learning & Development at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech June 2013 - Present
TeleTech March 2012 - June 2013
TeleTech January 2011 - March 2012
TeleTech September 2009 - January 2011
TeleTech October 2007 - September 2009
Nurses PRN 2006 - 2007
MCI 1998 - 2004
Skills
Project Management, Team Management, Risk Management, Curriculum Development, Training Facilitation, Leadership Development, Building Relationships, Sales Management, Customer Service..., Call Centers, BPO, Contact Centers, Recruiting, Instructor-led Training, Management, Coaching, Team Leadership, Service Delivery, Process Improvement, Team Building, Business Process..., Performance Management, Vendor Management, Customer Satisfaction
Education
Southwest Missouri State University 1996 — 1997
Arkansas State University 1993 — 1996
North Pemiscot Highschool 1989 — 1993
TeleTech June 2013 - Present
TeleTech March 2012 - June 2013
TeleTech January 2011 - March 2012
TeleTech September 2009 - January 2011
TeleTech October 2007 - September 2009
Nurses PRN 2006 - 2007
MCI 1998 - 2004
Skills
Project Management, Team Management, Risk Management, Curriculum Development, Training Facilitation, Leadership Development, Building Relationships, Sales Management, Customer Service..., Call Centers, BPO, Contact Centers, Recruiting, Instructor-led Training, Management, Coaching, Team Leadership, Service Delivery, Process Improvement, Team Building, Business Process..., Performance Management, Vendor Management, Customer Satisfaction
Education
Southwest Missouri State University 1996 — 1997
Arkansas State University 1993 — 1996
North Pemiscot Highschool 1989 — 1993
Tamika Savage Tamika Savage's TeleTech Experience October 2005 - August 2006
Job Application Support Analyst at Piedmont Healthcare
Industry Information Services
Experience
Piedmont Healthcare November 2014 - Present
Healthport Technologies July 2012 - Present
Healthport LLC January 2010 - July 2012
AT&T October 2006 - October 2009
TeleTech October 2005 - August 2006
Skills
Customer Service, Troubleshooting, Software Documentation, Technical Support, System Administration, Software Installation, Access, Microsoft Office, Outlook, Customer Satisfaction, Process Improvement, Account Management, Microsoft Excel, Secure FTP, Oracle SQL
Education
American InterContinental University 2007 — 2009
Associates, Marketing
Greenville, AL 2000 — 2004
Diploma
Piedmont Healthcare November 2014 - Present
Healthport Technologies July 2012 - Present
Healthport LLC January 2010 - July 2012
AT&T October 2006 - October 2009
TeleTech October 2005 - August 2006
Skills
Customer Service, Troubleshooting, Software Documentation, Technical Support, System Administration, Software Installation, Access, Microsoft Office, Outlook, Customer Satisfaction, Process Improvement, Account Management, Microsoft Excel, Secure FTP, Oracle SQL
Education
American InterContinental University 2007 — 2009
Associates, Marketing
Greenville, AL 2000 — 2004
Diploma
Zack Porter Zack Porter's TeleTech Experience July 2013 - February 2014
Job Customer Service Specialist
Industry Insurance
Experience
MassMutual Financial Group March 2014 - Present
TeleTech July 2013 - February 2014
Zipps Sports Grill May 2011 - July 2012
Arizona State Senate January 2011 - May 2011
Rojo Hospitality October 2010 - January 2011
Steve's Greenhouse Grill January 2008 - January 2011
Skills
Restaurant Management, Restaurants, Food & Beverage, Hospitality, Catering, Food Service, Wine, Customer Service, Bartending, Fine Dining, Conflict Resolution, Sales, Interpersonal..., Research, Computer Proficiency, Policy, Government
Education
Arizona State University 2009 — 2011
Bachelor of Interdisciplinary Studies, Business and Communication
Phoenix College 2007 — 2009
Associate of Arts, Business and Communication
MassMutual Financial Group March 2014 - Present
TeleTech July 2013 - February 2014
Zipps Sports Grill May 2011 - July 2012
Arizona State Senate January 2011 - May 2011
Rojo Hospitality October 2010 - January 2011
Steve's Greenhouse Grill January 2008 - January 2011
Skills
Restaurant Management, Restaurants, Food & Beverage, Hospitality, Catering, Food Service, Wine, Customer Service, Bartending, Fine Dining, Conflict Resolution, Sales, Interpersonal..., Research, Computer Proficiency, Policy, Government
Education
Arizona State University 2009 — 2011
Bachelor of Interdisciplinary Studies, Business and Communication
Phoenix College 2007 — 2009
Associate of Arts, Business and Communication
Crystal Rylant's TeleTech Experience January 2015 - Present
Job Logistics & Marketing Management Professional
Industry Logistics and Supply Chain
Experience
TeleTech January 2015 - Present
Lafe Volunteer Fire Department August 2013 - Present
Aspen Transportation October 2013 - March 2014
Allen Engineering Corporation September 2011 - June 2013
Allen Engineering Corporation May 2011 - September 2011
Allen Engineering Corporation November 2010 - May 2011
Allen Engineering Corporation August 2010 - November 2010
Rylant's Asbestos Services 2002 - 2009
Skills
Logistics, Leadership, Customer Service, Warehousing, Process Improvement, Marketing, Training, Public Speaking, International Logistics, Event Planning, Social Media Marketing, Transportation Mgmt., Customer Support, Analysis, Manufacturing Operations, Graphic Design, Corel Paint Shop Pro, Business Development, Project Design, Research, Fundraising, Team Management, Lean Startup, Microsoft Office, SPSS, Regulatory Compliance, Employee Engagement, Change Management
Education
Arkansas State University
Bachelor of Science Degree in Marketing, Minor: Logistics and Marketing Management
Greene County Tech School District 1990 — 2002
High School Diploma, General Education & Advanced Placement Courses, Arkansas Scholar
TeleTech January 2015 - Present
Lafe Volunteer Fire Department August 2013 - Present
Aspen Transportation October 2013 - March 2014
Allen Engineering Corporation September 2011 - June 2013
Allen Engineering Corporation May 2011 - September 2011
Allen Engineering Corporation November 2010 - May 2011
Allen Engineering Corporation August 2010 - November 2010
Rylant's Asbestos Services 2002 - 2009
Skills
Logistics, Leadership, Customer Service, Warehousing, Process Improvement, Marketing, Training, Public Speaking, International Logistics, Event Planning, Social Media Marketing, Transportation Mgmt., Customer Support, Analysis, Manufacturing Operations, Graphic Design, Corel Paint Shop Pro, Business Development, Project Design, Research, Fundraising, Team Management, Lean Startup, Microsoft Office, SPSS, Regulatory Compliance, Employee Engagement, Change Management
Education
Arkansas State University
Bachelor of Science Degree in Marketing, Minor: Logistics and Marketing Management
Greene County Tech School District 1990 — 2002
High School Diploma, General Education & Advanced Placement Courses, Arkansas Scholar
steven wixted steven wixted's TeleTech Experience September 2005 - September 2006
Job Technical Service Representative at Percepta
Industry Outsourcing/Offshoring
Experience
Percepta September 2006 - Present
TeleTech September 2005 - September 2006
Protocol Global Solutions August 2004 - September 2005
Skills
Windows 7, Troubleshooting, XP, Customer Satisfaction, Customer Experience, Inbound Marketing, Avaya, Contact Centers, Technical Support, Call Centers, Customer Service, Telemarketing, Customer Retention, Call Center Development, Vendor Management, Performance Management, Workforce Management, Wireshark, Notepad++, HTML, Kronos Timekeeping, Oracle, Microsoft Office, Windows XP, Training, Information Technology, Software Documentation, Computer Hardware, Team Leadership
Education
American Public University System 2012 — 2016
Bachelor's degree, Information Technology
Brevard Community College 2010 — 2011
Associate of Arts (AA), General Studies
Percepta September 2006 - Present
TeleTech September 2005 - September 2006
Protocol Global Solutions August 2004 - September 2005
Skills
Windows 7, Troubleshooting, XP, Customer Satisfaction, Customer Experience, Inbound Marketing, Avaya, Contact Centers, Technical Support, Call Centers, Customer Service, Telemarketing, Customer Retention, Call Center Development, Vendor Management, Performance Management, Workforce Management, Wireshark, Notepad++, HTML, Kronos Timekeeping, Oracle, Microsoft Office, Windows XP, Training, Information Technology, Software Documentation, Computer Hardware, Team Leadership
Education
American Public University System 2012 — 2016
Bachelor's degree, Information Technology
Brevard Community College 2010 — 2011
Associate of Arts (AA), General Studies
Angela Rouse's TeleTech Experience July 2014 - February 2015
Job Human Resource Specialist
Industry Human Resources
Experience
Arkansas Career Education Rehabilitation Services April 2015 - Present
TeleTech July 2014 - February 2015
FIS March 2014 - July 2014
Arkansas Capital Corporation Group September 2011 - May 2013
FTD.com 2007 - 2010
Skills
Management, Customer Service, Leadership, Training, Team Building, Team Leadership, Customer Satisfaction, Call Centers, Microsoft Office, Business Strategy, Microsoft Excel, Coaching, Process Improvement, Human Resources, Business Analysis, Change Management, Team Management, Vendor Management, Service Delivery, Analysis, Budgets, Employee Benefits, Interviews, Employee Relations, Technical Support, Business Development, Operations Management, Account Management, Microsoft Word, Financial Analysis, Data Analysis, Kronos, Troubleshooting, AASIS, Customer Experience, Personnel Selection, Payroll, HIPAA
Education
University of Arkansas at Little Rock 2015 — 2016
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration
University of Arkansas at Little Rock 2010 — 2013
Bachelor of Business Administration (B.B.A.), Finance with emphasis in Accounting
Arkansas State University 1997 — 1999
Arkansas Career Education Rehabilitation Services April 2015 - Present
TeleTech July 2014 - February 2015
FIS March 2014 - July 2014
Arkansas Capital Corporation Group September 2011 - May 2013
FTD.com 2007 - 2010
Skills
Management, Customer Service, Leadership, Training, Team Building, Team Leadership, Customer Satisfaction, Call Centers, Microsoft Office, Business Strategy, Microsoft Excel, Coaching, Process Improvement, Human Resources, Business Analysis, Change Management, Team Management, Vendor Management, Service Delivery, Analysis, Budgets, Employee Benefits, Interviews, Employee Relations, Technical Support, Business Development, Operations Management, Account Management, Microsoft Word, Financial Analysis, Data Analysis, Kronos, Troubleshooting, AASIS, Customer Experience, Personnel Selection, Payroll, HIPAA
Education
University of Arkansas at Little Rock 2015 — 2016
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration
University of Arkansas at Little Rock 2010 — 2013
Bachelor of Business Administration (B.B.A.), Finance with emphasis in Accounting
Arkansas State University 1997 — 1999
Ray Mueller's TeleTech Experience December 1998 - April 2001
Job ITSpecialist, Health Homes at Niagara Falls Memorial Medical Center
Industry Information Technology and Services
Experience
Niagara Falls Memorial Medical Center June 2014 - Present
Canisius College January 2014 - Present
HEALTHeLINK September 2013 - June 2014
HEALTHeLINK February 2011 - August 2013
Ashesi Global Services May 2007 - December 2011
Ray Mueller Consulting April 2006 - February 2011
RR Donnelley February 2008 - December 2008
TeleTech Holdings February 2004 - April 2006
TeleTech Holdings April 2001 - February 2004
TeleTech December 1998 - April 2001
Skills
SDLC, Disaster Recovery, Data Warehousing, Web Services, Service Integration, Business Continuity..., CRM, Pentaho, HL7, Integration, ETL, Outsourcing, Requirements Analysis, Visio, Microsoft SQL Server, SaaS, Enterprise Architecture, Start-ups, Management, Consulting, Software Development, Information Technology, Networking, IT Strategy, Leadership, Databases, Vendor Management, IT Management, Business Analysis, System Deployment, Business Development, Mirth Connect, HL7 Integration, Pentaho PDI ETL, Healthcare Information..., IT Infrastructure..., Pentaho Business..., EMR/EHR, Cloud Computing, Clinical Data Structures, Clinical Repository..., Solution Architect, Team Building, Data Center Architecture, Cross Functional Team..., BPO, Customer Experience..., CentOS/Linux, PostgreSQL, Microsoft .NET
Education
American InterContinental University 2004 — 2005
Masters/Graduate, Information Technology & Information Securty
American InterContinental University 2001 — 2004
BSIT, Information Technology
Niagara Falls Memorial Medical Center June 2014 - Present
Canisius College January 2014 - Present
HEALTHeLINK September 2013 - June 2014
HEALTHeLINK February 2011 - August 2013
Ashesi Global Services May 2007 - December 2011
Ray Mueller Consulting April 2006 - February 2011
RR Donnelley February 2008 - December 2008
TeleTech Holdings February 2004 - April 2006
TeleTech Holdings April 2001 - February 2004
TeleTech December 1998 - April 2001
Skills
SDLC, Disaster Recovery, Data Warehousing, Web Services, Service Integration, Business Continuity..., CRM, Pentaho, HL7, Integration, ETL, Outsourcing, Requirements Analysis, Visio, Microsoft SQL Server, SaaS, Enterprise Architecture, Start-ups, Management, Consulting, Software Development, Information Technology, Networking, IT Strategy, Leadership, Databases, Vendor Management, IT Management, Business Analysis, System Deployment, Business Development, Mirth Connect, HL7 Integration, Pentaho PDI ETL, Healthcare Information..., IT Infrastructure..., Pentaho Business..., EMR/EHR, Cloud Computing, Clinical Data Structures, Clinical Repository..., Solution Architect, Team Building, Data Center Architecture, Cross Functional Team..., BPO, Customer Experience..., CentOS/Linux, PostgreSQL, Microsoft .NET
Education
American InterContinental University 2004 — 2005
Masters/Graduate, Information Technology & Information Securty
American InterContinental University 2001 — 2004
BSIT, Information Technology
Kevin Grinstead's TeleTech Experience January 2011 - August 2011
Job Data Analysis and Research expert available for Consultation
Industry Human Resources
Experience
Statisfaction Consulting 2008 - Present
Empereon Marketing October 2013 - September 2015
Vista Ridge Academy August 2012 - January 2014
Urban Lending Solutions October 2012 - June 2013
TeleTech January 2011 - August 2011
PTC (Parametric Technology Corp.) December 2009 - January 2011
First Transit March 2009 - December 2009
Amylin May 2008 - March 2009
Provide Commerce January 2004 - May 2008
Amylin Pharmaceuticals 2008 - 2008
Skills
Training, Talent Management, Statistics, Organizational..., Organizational..., Human Resources, Quality Assurance, Leadership Development, Onboarding, Coaching, Executive Coaching, Performance Management, Employee Benefits, Analysis, Deferred Compensation, Program Management, Management, Employee Engagement, 360 Feedback, Workshop Facilitation, Talent Acquisition, Change Management, Policy, Succession Planning, Recruiting, Organizational Design, Employee Relations, Workforce Planning, Microsoft SQL Server, SPSS, R, M+, Crystal Reports, Reports, ADP Payroll, Outbound Marketing, Marketing Strategy, Research, Regression Analysis, Predictive Analytics, Strategic Planning
Education
Alliant International University-San Diego Cornerstone Court 2007 — 2012
Doctorate, Consulting Psychology
Alliant International University-San Diego Cornerstone Court 2003 — 2007
Masters, Consulting Psychology
Statisfaction Consulting 2008 - Present
Empereon Marketing October 2013 - September 2015
Vista Ridge Academy August 2012 - January 2014
Urban Lending Solutions October 2012 - June 2013
TeleTech January 2011 - August 2011
PTC (Parametric Technology Corp.) December 2009 - January 2011
First Transit March 2009 - December 2009
Amylin May 2008 - March 2009
Provide Commerce January 2004 - May 2008
Amylin Pharmaceuticals 2008 - 2008
Skills
Training, Talent Management, Statistics, Organizational..., Organizational..., Human Resources, Quality Assurance, Leadership Development, Onboarding, Coaching, Executive Coaching, Performance Management, Employee Benefits, Analysis, Deferred Compensation, Program Management, Management, Employee Engagement, 360 Feedback, Workshop Facilitation, Talent Acquisition, Change Management, Policy, Succession Planning, Recruiting, Organizational Design, Employee Relations, Workforce Planning, Microsoft SQL Server, SPSS, R, M+, Crystal Reports, Reports, ADP Payroll, Outbound Marketing, Marketing Strategy, Research, Regression Analysis, Predictive Analytics, Strategic Planning
Education
Alliant International University-San Diego Cornerstone Court 2007 — 2012
Doctorate, Consulting Psychology
Alliant International University-San Diego Cornerstone Court 2003 — 2007
Masters, Consulting Psychology
Frederick Clay's TeleTech Experience May 2002 - October 2004
Job SQA Manager at EBSCO Industries
Industry Information Technology and Services
Experience
EBSCO Industries August 2010 - Present
Teletech May 2002 - October 2004
Education
Alabama State University 1992 — 1994
EBSCO Industries August 2010 - Present
Teletech May 2002 - October 2004
Education
Alabama State University 1992 — 1994
Jeff French, PMP's TeleTech Experience December 2012 - November 2013
Job Technical Deployment Project Manager at Comcast
Industry Information Technology and Services
Experience
Comcast September 2014 - Present
Computershare / Specialized Loan Servicing December 2013 - September 2014
TeleTech December 2012 - November 2013
QEP Resources January 2012 - December 2012
Contractor November 2010 - January 2012
University Physicians, Inc. May 2010 - November 2010
ProBuild Holdings May 2008 - May 2010
Forsythe Solutions Group December 2006 - April 2008
tw telecom, inc. June 2006 - December 2006
EDS June 2000 - June 2006
Skills
Certified Project..., Systems Analysis, Data Center, Disaster Recovery, Requirements Gathering, SAN, Servers, PMP, Vendor Management, Process Improvement, MS Project, Change Management, SLA, Problem Management, Conflict Resolution, Workshop Facilitation, Negotiation, Schedules, Budget, Risk Management, Risk Assessment, Issue Management, IT Service Management, Facility Relocation, Relational Databases, Resource Management, Team Building, Backup Solutions, IT Infrastructure..., Networking, Visio, Microsoft Excel, Microsoft Word, PowerPoint, Virtualization, TCP/IP, Data Warehousing, Email, Windows Domain, Business Continuity, Quality Management, Scope Management, Midrange, IT Operations, Cost Management, Budgets, Integration, Project Management, Troubleshooting, Infrastructure
Education
Arizona State University 1983 — 1986
M.S.E., Industrial Engineering
University of Arizona 1977 — 1982
B.S., Geosciences
Comcast September 2014 - Present
Computershare / Specialized Loan Servicing December 2013 - September 2014
TeleTech December 2012 - November 2013
QEP Resources January 2012 - December 2012
Contractor November 2010 - January 2012
University Physicians, Inc. May 2010 - November 2010
ProBuild Holdings May 2008 - May 2010
Forsythe Solutions Group December 2006 - April 2008
tw telecom, inc. June 2006 - December 2006
EDS June 2000 - June 2006
Skills
Certified Project..., Systems Analysis, Data Center, Disaster Recovery, Requirements Gathering, SAN, Servers, PMP, Vendor Management, Process Improvement, MS Project, Change Management, SLA, Problem Management, Conflict Resolution, Workshop Facilitation, Negotiation, Schedules, Budget, Risk Management, Risk Assessment, Issue Management, IT Service Management, Facility Relocation, Relational Databases, Resource Management, Team Building, Backup Solutions, IT Infrastructure..., Networking, Visio, Microsoft Excel, Microsoft Word, PowerPoint, Virtualization, TCP/IP, Data Warehousing, Email, Windows Domain, Business Continuity, Quality Management, Scope Management, Midrange, IT Operations, Cost Management, Budgets, Integration, Project Management, Troubleshooting, Infrastructure
Education
Arizona State University 1983 — 1986
M.S.E., Industrial Engineering
University of Arizona 1977 — 1982
B.S., Geosciences
Bryan Gross's TeleTech Experience January 1999 - July 2001
Job COO at Global Interactive Services
Industry Outsourcing/Offshoring
Experience
Global Interactive Services June 2014 - Present
The Heller Group June 2013 - June 2014
iPacesetters, LLC. September 2012 - June 2013
TCIM Services January 2006 - August 2012
LiveBridge August 2003 - December 2005
Center Partners August 2001 - July 2003
TeleTech January 1999 - July 2001
Sprint Telecenters October 1996 - December 1999
Brookstone October 1995 - September 1996
APAC Customer Services September 1993 - September 1995
Skills
Call Center, Workforce Management, Customer Experience, BPO, Outsourcing, Strategy, Business Analysis, Inbound Marketing, Vendor Management, Account Management, Telemarketing, Contact Centers, Call Centers, Management, Start-ups, Customer Retention, Leadership, Telecommunications, Lead Generation, Customer Satisfaction, Solution Selling, Performance Management, Coaching, Executive Management, CRM, Operations Management, Financial Services, Team Leadership, Team Building, New Business Development, Change Management, Process Improvement, VoIP, Team Management, Avaya, Forecasting, SaaS, Program Management, Cross-functional Team..., IVR, Customer Acquisition, Strategic Planning, Business Development, Sales Operations, Telephony, Managed Services, Direct Sales, Salesforce.com, P&L Management, Sales Management
Education
Arizona State University 1986 — 1987
Global Interactive Services June 2014 - Present
The Heller Group June 2013 - June 2014
iPacesetters, LLC. September 2012 - June 2013
TCIM Services January 2006 - August 2012
LiveBridge August 2003 - December 2005
Center Partners August 2001 - July 2003
TeleTech January 1999 - July 2001
Sprint Telecenters October 1996 - December 1999
Brookstone October 1995 - September 1996
APAC Customer Services September 1993 - September 1995
Skills
Call Center, Workforce Management, Customer Experience, BPO, Outsourcing, Strategy, Business Analysis, Inbound Marketing, Vendor Management, Account Management, Telemarketing, Contact Centers, Call Centers, Management, Start-ups, Customer Retention, Leadership, Telecommunications, Lead Generation, Customer Satisfaction, Solution Selling, Performance Management, Coaching, Executive Management, CRM, Operations Management, Financial Services, Team Leadership, Team Building, New Business Development, Change Management, Process Improvement, VoIP, Team Management, Avaya, Forecasting, SaaS, Program Management, Cross-functional Team..., IVR, Customer Acquisition, Strategic Planning, Business Development, Sales Operations, Telephony, Managed Services, Direct Sales, Salesforce.com, P&L Management, Sales Management
Education
Arizona State University 1986 — 1987
Jenifer Hughen, CPA's TeleTech Experience September 2009 - September 2013
Job Manager Tax Reporting at Dean Foods
Industry Dairy
Experience
Dean Foods October 2013 - Present
TeleTech September 2009 - September 2013
Eide Bailly LLP January 2005 - September 2009
Skills
Tax, Auditing, GAAP, Tax Research, Corporate Tax, Financial Statements, Analysis, Accounting, US GAAP, SEC filings, Sarbanes-Oxley Act, Tax Accounting, Financial Reporting, CPA, Internal Controls, Income Tax
Education
Arizona State University, W. P. Carey School of Business 2000 — 2004
B.S., Accountancy; Minor - Mathematics
Dean Foods October 2013 - Present
TeleTech September 2009 - September 2013
Eide Bailly LLP January 2005 - September 2009
Skills
Tax, Auditing, GAAP, Tax Research, Corporate Tax, Financial Statements, Analysis, Accounting, US GAAP, SEC filings, Sarbanes-Oxley Act, Tax Accounting, Financial Reporting, CPA, Internal Controls, Income Tax
Education
Arizona State University, W. P. Carey School of Business 2000 — 2004
B.S., Accountancy; Minor - Mathematics
Rudy Barron's TeleTech Experience 1997 - 1998
Job Construction Manager
Industry Telecommunications
Experience
Ericsson May 2014 - Present
Nokia Siemens Networks August 2012 - October 2013
Anacom February 2008 - July 2012
Verizon Business June 2008 - October 2008
Goodman Networks September 2003 - March 2007
MCI WorldCom August 1999 - August 2003
Teletech 1997 - 1998
Butler Telecom 1995 - 1997
Skills
Software Installation, Ethernet, IP, UMTS, Telecommunications, RF, Testing, Wireless, CDMA, Wireless Networking, SDH, Troubleshooting, GSM, Switches, RAN, 3G, 4G, Computer Network..., Cellular Communications, Process Improvement, Optical Fiber, LTE, Microwave, 2G, Fiber Optics, Integration, Networking, Transmission, Project Management, Management, VoIP, Team Leadership, WiMAX, System Deployment, Vendor Management, T1, Mobile Devices
Education
Arizona State University 2014 — 2016
Bachelor's Degree, Bachelor of Science in Information Technology
Mountain View College
Associate's Degree, Biology, General
Ericsson May 2014 - Present
Nokia Siemens Networks August 2012 - October 2013
Anacom February 2008 - July 2012
Verizon Business June 2008 - October 2008
Goodman Networks September 2003 - March 2007
MCI WorldCom August 1999 - August 2003
Teletech 1997 - 1998
Butler Telecom 1995 - 1997
Skills
Software Installation, Ethernet, IP, UMTS, Telecommunications, RF, Testing, Wireless, CDMA, Wireless Networking, SDH, Troubleshooting, GSM, Switches, RAN, 3G, 4G, Computer Network..., Cellular Communications, Process Improvement, Optical Fiber, LTE, Microwave, 2G, Fiber Optics, Integration, Networking, Transmission, Project Management, Management, VoIP, Team Leadership, WiMAX, System Deployment, Vendor Management, T1, Mobile Devices
Education
Arizona State University 2014 — 2016
Bachelor's Degree, Bachelor of Science in Information Technology
Mountain View College
Associate's Degree, Biology, General
Will Mowat's TeleTech Experience October 2003 - May 2005
Job Risk Analyst at Shopify
Industry Information Technology and Services
Experience
Shopify May 2013 - Present
j2 Global Communications August 2011 - May 2013
Protus IP Solutions June 2007 - August 2011
Protus IP Solutions June 2005 - June 2007
teletech October 2003 - May 2005
Skills
Fraud, Risk Management, Data Analysis, Team Leadership, Customer Service, iovation, pattern detection, Strategic Planning, Microsoft Excel, SQL, Databases, Chargebacks, acertify, maxmind, Data Mining, Microsoft Office, Microsoft Access, Crystal Reports, PHP, Report Writing, kount, collections, risk analysis, Vertica, MySQL, Github
Education
Algonquin College of Applied Arts and Technology 2007 — 2010
Forensic Accounting and Fraud Investigation
Canadore College 1999 — 2003
Computer Programmer Analyst
Shopify May 2013 - Present
j2 Global Communications August 2011 - May 2013
Protus IP Solutions June 2007 - August 2011
Protus IP Solutions June 2005 - June 2007
teletech October 2003 - May 2005
Skills
Fraud, Risk Management, Data Analysis, Team Leadership, Customer Service, iovation, pattern detection, Strategic Planning, Microsoft Excel, SQL, Databases, Chargebacks, acertify, maxmind, Data Mining, Microsoft Office, Microsoft Access, Crystal Reports, PHP, Report Writing, kount, collections, risk analysis, Vertica, MySQL, Github
Education
Algonquin College of Applied Arts and Technology 2007 — 2010
Forensic Accounting and Fraud Investigation
Canadore College 1999 — 2003
Computer Programmer Analyst
Elena Lemus's TeleTech Experience 1993 - 1998
Job Experienced Administrative Professional
Industry Biotechnology
Experience
Amgen 2006 - December 2014
Countrywide, Camarillo CA 2005 - 2006
Facey Medical Foundation 2000 - 2005
Superior Consulting Holdings Corporation 1999 - 2000
TeleTech 1993 - 1998
Education
American InterContinental University 2014 — 2017
Bachelor of Business Administration (B.B.A.), Project Management
Amgen 2006 - December 2014
Countrywide, Camarillo CA 2005 - 2006
Facey Medical Foundation 2000 - 2005
Superior Consulting Holdings Corporation 1999 - 2000
TeleTech 1993 - 1998
Education
American InterContinental University 2014 — 2017
Bachelor of Business Administration (B.B.A.), Project Management
Marie Chancellor's TeleTech Experience November 2002 - November 2003
Job Independent Marketing and Advertising Professional
Industry Marketing and Advertising
Experience
McClain Finlon Advertising November 2005 - February 2008
Consolidated Graphics November 2003 - August 2005
TeleTech November 2002 - November 2003
Karsh\Hagan March 2001 - October 2001
T3 Advertising October 1999 - January 2001
Founders Asset Management November 1995 - October 1999
Education
Arapahoe Community College
Associates, Graphic Design & Illustration
McClain Finlon Advertising November 2005 - February 2008
Consolidated Graphics November 2003 - August 2005
TeleTech November 2002 - November 2003
Karsh\Hagan March 2001 - October 2001
T3 Advertising October 1999 - January 2001
Founders Asset Management November 1995 - October 1999
Education
Arapahoe Community College
Associates, Graphic Design & Illustration
Eileen O'Neill's TeleTech Experience January 2011 - June 2012
Job Senior Manager, New Business Development, Marketing, Sales Operations and Project Management
Industry Telecommunications
Experience
TeleTech January 2011 - June 2012
TeleTech April 2010 - January 2011
TeleTech January 2008 - April 2010
Qwest September 2003 - January 2008
Cox Communications April 1999 - March 2003
Cox Communications August 1989 - March 1999
Skills
Customer Experience, Telecommunications, Management, Product Marketing, Sales Operations, Email Marketing, Marketing Strategy, Leadership, Business Development, Program Management, Cross-functional Team..., Sales, Strategy
Education
Arizona State University 1998 — 2003
Masters, Mass Communication - Telecom Mgmt., 4.0
University of California, San Diego 1981 — 1983
B.A., Psychology
TeleTech January 2011 - June 2012
TeleTech April 2010 - January 2011
TeleTech January 2008 - April 2010
Qwest September 2003 - January 2008
Cox Communications April 1999 - March 2003
Cox Communications August 1989 - March 1999
Skills
Customer Experience, Telecommunications, Management, Product Marketing, Sales Operations, Email Marketing, Marketing Strategy, Leadership, Business Development, Program Management, Cross-functional Team..., Sales, Strategy
Education
Arizona State University 1998 — 2003
Masters, Mass Communication - Telecom Mgmt., 4.0
University of California, San Diego 1981 — 1983
B.A., Psychology
Antonella Alquist's TeleTech Experience October 2012 - April 2014
Job Director HR Technology at Arrow Electronics
Industry Information Technology and Services
Experience
TeleTech October 2012 - April 2014
Catholic Health Initiatives April 2006 - July 2012
tw telecom, inc. April 1999 - April 2006
First Data Corporation May 2004 - November 2004
CTR Business Systems August 1998 - April 1999
Paradigm Software Technologies October 1997 - August 1998
CTR Business Systems, Denver, CO September 1996 - August 1997
Skills
Process Improvement, Business Analysis, Change Management, Project Management, Vendor Management, Program Management, SDLC, Project Portfolio..., Business Process, Forecasting, Financial Reporting, Healthcare Information..., PMO, Integration, Budgets, Business Process..., Software Documentation, Software Implementation, Business Intelligence, Management, Analysis, Visio, Requirements Analysis, Team Building, Access, Data Analysis, Systems Analysis, SharePoint, Leadership, Resource Management, Software Project..., Team Leadership, Management Consulting, Software Development, Strategic Planning, Cross-functional Team..., Mergers & Acquisitions, HIPAA, Enterprise Software, IT Strategy, CRM, Requirements Gathering, ERP, Data Warehousing, ITIL, Outsourcing, Strategy, Project Planning, Information Technology, IT Management
Education
Allied American University 1982 — 1984
Bachelor of Science (BS)
Oxford Institute - Liceo Liguistico Italiano - Rome, Italy
High School Diploma - Interpreter and Translator (Italian, French, English and German)
TeleTech October 2012 - April 2014
Catholic Health Initiatives April 2006 - July 2012
tw telecom, inc. April 1999 - April 2006
First Data Corporation May 2004 - November 2004
CTR Business Systems August 1998 - April 1999
Paradigm Software Technologies October 1997 - August 1998
CTR Business Systems, Denver, CO September 1996 - August 1997
Skills
Process Improvement, Business Analysis, Change Management, Project Management, Vendor Management, Program Management, SDLC, Project Portfolio..., Business Process, Forecasting, Financial Reporting, Healthcare Information..., PMO, Integration, Budgets, Business Process..., Software Documentation, Software Implementation, Business Intelligence, Management, Analysis, Visio, Requirements Analysis, Team Building, Access, Data Analysis, Systems Analysis, SharePoint, Leadership, Resource Management, Software Project..., Team Leadership, Management Consulting, Software Development, Strategic Planning, Cross-functional Team..., Mergers & Acquisitions, HIPAA, Enterprise Software, IT Strategy, CRM, Requirements Gathering, ERP, Data Warehousing, ITIL, Outsourcing, Strategy, Project Planning, Information Technology, IT Management
Education
Allied American University 1982 — 1984
Bachelor of Science (BS)
Oxford Institute - Liceo Liguistico Italiano - Rome, Italy
High School Diploma - Interpreter and Translator (Italian, French, English and German)
Rodney Weber's TeleTech Experience 2008 - Present
Job Inside Sales
Industry Consumer Services
Experience
Teletech 2008 - Present
TeleTech February 2003 - Present
Velocity Express October 2002 - December 2002
CorrTech June 2000 - September 2001
Tapecon, Inc. 1983 - 1995
Education
Erie Community College 1981 — 1983
AAS, Graphic Arts - Printing
Alfred State College - SUNY College of Technology 1979 — 1981
AAS, Audio Visual Technology
Teletech 2008 - Present
TeleTech February 2003 - Present
Velocity Express October 2002 - December 2002
CorrTech June 2000 - September 2001
Tapecon, Inc. 1983 - 1995
Education
Erie Community College 1981 — 1983
AAS, Graphic Arts - Printing
Alfred State College - SUNY College of Technology 1979 — 1981
AAS, Audio Visual Technology
Grady Putnam's TeleTech Experience 1997 - 2005
Job Senior Government Business Specialist at NexxLinx
Industry Computer Software
Experience
NexxLinx August 2005 - Present
- Independent 2005 - 2011
TeleTech 1997 - 2005
Thinking Machines Corporation 1995 - 1997
WANG 1991 - 1995
Genesis Imaging Technology June 1987 - December 1990
Sperry Univac June 1960 - March 1987
United States Marine Corps June 1957 - June 1963
Skills
Leadership, Business Intelligence, Software Project..., Integration, Business Development, Strategic Planning, Professional Services
Education
American University
MBA, Business/Office Automation/Technology
University of North Carolina at Chapel Hill
Bachelor's degree, Business Administration, Management and Operations
NexxLinx August 2005 - Present
- Independent 2005 - 2011
TeleTech 1997 - 2005
Thinking Machines Corporation 1995 - 1997
WANG 1991 - 1995
Genesis Imaging Technology June 1987 - December 1990
Sperry Univac June 1960 - March 1987
United States Marine Corps June 1957 - June 1963
Skills
Leadership, Business Intelligence, Software Project..., Integration, Business Development, Strategic Planning, Professional Services
Education
American University
MBA, Business/Office Automation/Technology
University of North Carolina at Chapel Hill
Bachelor's degree, Business Administration, Management and Operations
Lanny Hankinson's TeleTech Experience May 2007 - May 2008
Job Senior Technical Project Consultant at Environment Canada
Industry Government Relations
Experience
Sen January 2014 - Present
Environment Canada July 2013 - January 2014
HRSDC May 2010 - July 2013
Environment Canada November 2009 - April 2012
Environment Canada April 2009 - November 2009
Enviroment Canada December 2008 - April 2009
TeleTech May 2007 - May 2008
ADESA June 2006 - May 2007
Register.com November 2005 - June 2006
Convergys March 2003 - November 2005
Skills
Business Analysis, VBA, Visual Basic
Education
Athabasca University 2011 — 2017
Bachelor of Commerce (BCom)
Algonquin College of Applied Arts and Technology 2010 — 2010
French as a Second Language Intermediate 1
Université Sainte-Anne 2008 — 2008
French as a Second Language
Radio College of Canada 2001 — 2002
CNET, Computer Networks Engineering, 3.95 of 4.5 GPA
Eastern Business and Computer Institution 1999 — 2000
Computer Science, Computer and Business applications programming
Sen January 2014 - Present
Environment Canada July 2013 - January 2014
HRSDC May 2010 - July 2013
Environment Canada November 2009 - April 2012
Environment Canada April 2009 - November 2009
Enviroment Canada December 2008 - April 2009
TeleTech May 2007 - May 2008
ADESA June 2006 - May 2007
Register.com November 2005 - June 2006
Convergys March 2003 - November 2005
Skills
Business Analysis, VBA, Visual Basic
Education
Athabasca University 2011 — 2017
Bachelor of Commerce (BCom)
Algonquin College of Applied Arts and Technology 2010 — 2010
French as a Second Language Intermediate 1
Université Sainte-Anne 2008 — 2008
French as a Second Language
Radio College of Canada 2001 — 2002
CNET, Computer Networks Engineering, 3.95 of 4.5 GPA
Eastern Business and Computer Institution 1999 — 2000
Computer Science, Computer and Business applications programming
Anissa George's TeleTech Experience September 2003 - February 2004
Job Instructional Designer
Industry Professional Training & Coaching
Experience
ACE Cash Express January 2013 - Present
Monitronics November 2011 - November 2012
American Red Cross August 2011 - December 2011
Clark Consulting June 2008 - September 2010
The Hartford July 2006 - June 2008
MetLife February 2004 - June 2006
TeleTech September 2003 - February 2004
Skills
Training, Instructor-led Training, Blended Learning, Software Documentation, Captivate, Needs Analysis, Moodle, Technical Writing, Instructional Design, Adult Education, SnagIt, Project Management, Articulate Studio, Audacity, MadCap Flare, Adobe Acrobat, Learning Management..., Cornerstone, Curriculum Design
Education
American International College 2005 — 2006
Master of Arts, Human Resource Development
Marymount College of Fordham University 1999 — 2003
Bachelor of Science, Business Administration
ACE Cash Express January 2013 - Present
Monitronics November 2011 - November 2012
American Red Cross August 2011 - December 2011
Clark Consulting June 2008 - September 2010
The Hartford July 2006 - June 2008
MetLife February 2004 - June 2006
TeleTech September 2003 - February 2004
Skills
Training, Instructor-led Training, Blended Learning, Software Documentation, Captivate, Needs Analysis, Moodle, Technical Writing, Instructional Design, Adult Education, SnagIt, Project Management, Articulate Studio, Audacity, MadCap Flare, Adobe Acrobat, Learning Management..., Cornerstone, Curriculum Design
Education
American International College 2005 — 2006
Master of Arts, Human Resource Development
Marymount College of Fordham University 1999 — 2003
Bachelor of Science, Business Administration
David Marinelli's TeleTech Experience January 2003 - January 2005
Job Director at Hypower Inc.
Industry Construction
Experience
Hypower Inc. Vice President, US OperationsExpertechJanuary 2005 - December 2007
TeleTech January 2003 - January 2005
Bell Labs Lucent Technologies January 1998 - March 2002
Verizon January 1972 - December 1998
Education
Duke University - The Fuqua School of Business 1980 — 1980
Certificate of Completion, Advance Business Studies
Northeastern University 1973 — 1975
BS, Business Administration
Arizona State University 1971 — 1972
Advanced Syudy, Electrical Engineering
Wentworth Institute of Technology 1968 — 1970
Associates in Applies Sciences, Electrical Engineering
Hypower Inc. Vice President, US OperationsExpertechJanuary 2005 - December 2007
TeleTech January 2003 - January 2005
Bell Labs Lucent Technologies January 1998 - March 2002
Verizon January 1972 - December 1998
Education
Duke University - The Fuqua School of Business 1980 — 1980
Certificate of Completion, Advance Business Studies
Northeastern University 1973 — 1975
BS, Business Administration
Arizona State University 1971 — 1972
Advanced Syudy, Electrical Engineering
Wentworth Institute of Technology 1968 — 1970
Associates in Applies Sciences, Electrical Engineering
Dionne Sayin's TeleTech Experience September 2015 - Present
Job Service Delivery Manager
Industry Information Technology and Services
Experience
TeleTech September 2015 - Present
TeleTech September 2013 - Present
TeleTech February 2012 - Present
Deja Brew Coffee House December 2008 - April 2010
Northrop Grumman Information Systems January 2005 - April 2007
Cexec December 2002 - December 2005
Getronics October 1999 - December 2002
DA/PRO Rubber, Inc January 1992 - January 1999
Skills
Microsoft Exchange, Hardware, XP, TCP/IP, System Deployment, VPN, DHCP, Program Management, Training, Networking, Management, Windows XP, Information Technology, Technical Support, Software Installation
Education
Arizona State University
Information Technology
TeleTech September 2015 - Present
TeleTech September 2013 - Present
TeleTech February 2012 - Present
Deja Brew Coffee House December 2008 - April 2010
Northrop Grumman Information Systems January 2005 - April 2007
Cexec December 2002 - December 2005
Getronics October 1999 - December 2002
DA/PRO Rubber, Inc January 1992 - January 1999
Skills
Microsoft Exchange, Hardware, XP, TCP/IP, System Deployment, VPN, DHCP, Program Management, Training, Networking, Management, Windows XP, Information Technology, Technical Support, Software Installation
Education
Arizona State University
Information Technology
Monia Smith's TeleTech Experience September 2005 - December 2007
Job Healthcare Recruiter at The JAG Group
Industry Staffing and Recruiting
Experience
The JAG Group September 2015 - Present
Randstad May 2015 - August 2015
Necco.org April 2014 - May 2015
Dots August 2012 - April 2014
Department of Juvenile Justice July 2011 - March 2014
Department of Family Children Services 2008 - June 2011
TeleTech September 2005 - December 2007
Herzing University September 2004 - March 2006
Skills
Recruiting, Training, Customer Service, Microsoft Excel, Policy, Public Speaking, Leadership, Employee Relations, Team Building, Coaching, Strategic Planning, Microsoft Office, Microsoft Word, Courts, Government, Case Management, Criminal Law, Enforcement, Social Services, Research, PowerPoint, Juvenile Law, Outlook, Law Enforcement, Talent Acquisition, Time Management
Education
Herzing University-Birmingham 2004 — 2007
Bachelor of Science (B.S.), Criminal Justice/Law Enforcement Administration, 3.0
Alabama Agricultural and Mechanical University 2001 — 2003
Business Administration and Management, General, 3.0
The JAG Group September 2015 - Present
Randstad May 2015 - August 2015
Necco.org April 2014 - May 2015
Dots August 2012 - April 2014
Department of Juvenile Justice July 2011 - March 2014
Department of Family Children Services 2008 - June 2011
TeleTech September 2005 - December 2007
Herzing University September 2004 - March 2006
Skills
Recruiting, Training, Customer Service, Microsoft Excel, Policy, Public Speaking, Leadership, Employee Relations, Team Building, Coaching, Strategic Planning, Microsoft Office, Microsoft Word, Courts, Government, Case Management, Criminal Law, Enforcement, Social Services, Research, PowerPoint, Juvenile Law, Outlook, Law Enforcement, Talent Acquisition, Time Management
Education
Herzing University-Birmingham 2004 — 2007
Bachelor of Science (B.S.), Criminal Justice/Law Enforcement Administration, 3.0
Alabama Agricultural and Mechanical University 2001 — 2003
Business Administration and Management, General, 3.0
Nicole Hitchcock-Marbou's TeleTech Experience October 2012 - January 2013
Job Experienced Admin Asst with background in Customer Service, Sales, Contracts, etc.
Industry
Experience
Home March 2014 - Present
3PL World Wide March 2013 - March 2014
TeleTech October 2012 - January 2013
Progressions Salon & Wig Boutique October 2010 - April 2011
Pitney Bowes November 2006 - January 2007
Milestone Inc October 2004 - June 2005
Moore Wallace October 2003 - February 2004
META Group Inc May 1997 - April 2001
Skills
Microsoft Office, Microsoft Excel, Call Centers, Customer Service, Customer Satisfaction, Microsoft Word, Lotus Notes, Internet Explorer, Siebel, OMNIS, Salesforce.com, Microsoft Publisher, PowerPoint, Lotus 123, Access, Accounts Payable, Accounts Receivable, Collections, Data Entry, SAP, Sabre
Education
American InterContinental University 2003 — 2007
Bachelor of Business Administration (BBA), Marketing, 3.84
American InterContinental University 2003 — 2007
Bachelor of Business Administration (B.B.A.) Marketing, Business, Management, Marketing, and Related Support Services
Home March 2014 - Present
3PL World Wide March 2013 - March 2014
TeleTech October 2012 - January 2013
Progressions Salon & Wig Boutique October 2010 - April 2011
Pitney Bowes November 2006 - January 2007
Milestone Inc October 2004 - June 2005
Moore Wallace October 2003 - February 2004
META Group Inc May 1997 - April 2001
Skills
Microsoft Office, Microsoft Excel, Call Centers, Customer Service, Customer Satisfaction, Microsoft Word, Lotus Notes, Internet Explorer, Siebel, OMNIS, Salesforce.com, Microsoft Publisher, PowerPoint, Lotus 123, Access, Accounts Payable, Accounts Receivable, Collections, Data Entry, SAP, Sabre
Education
American InterContinental University 2003 — 2007
Bachelor of Business Administration (BBA), Marketing, 3.84
American InterContinental University 2003 — 2007
Bachelor of Business Administration (B.B.A.) Marketing, Business, Management, Marketing, and Related Support Services
Dan Rakela's TeleTech Experience October 2013 - September 2014
Job customer service agent
Industry Retail
Experience
Jewelry Television October 2014 - February 2015
TeleTech October 2013 - September 2014
Sears November 2009 - December 2009
California Employment Development Department August 1998 - June 2006
Skills
Customer Service, Sales Operations, Budgets, Pricing, Merchandising, Visual Merchandising, Store Management, Loss Prevention, Retail Sales, Cashiering, Inventory Management, Inventory Control, Sales, Planograms, Customer Satisfaction, Microsoft Office, Microsoft Word, Clerical Work
Education
American River College 1996 — 1998
General Education
no longer at virginia college
Associate of Arts and Sciences (AAS), Business Administration and Management, General, 3.5
Jewelry Television October 2014 - February 2015
TeleTech October 2013 - September 2014
Sears November 2009 - December 2009
California Employment Development Department August 1998 - June 2006
Skills
Customer Service, Sales Operations, Budgets, Pricing, Merchandising, Visual Merchandising, Store Management, Loss Prevention, Retail Sales, Cashiering, Inventory Management, Inventory Control, Sales, Planograms, Customer Satisfaction, Microsoft Office, Microsoft Word, Clerical Work
Education
American River College 1996 — 1998
General Education
no longer at virginia college
Associate of Arts and Sciences (AAS), Business Administration and Management, General, 3.5
Rodney Weber's TeleTech Experience 2003 - 2010
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
TeleTech 2003 - 2010
Tapecon, Inc. 1990 - 1995
Skills
Call Centers, Customer Experience, Workforce Management, Customer Satisfaction, Vendor Management
Education
Alfred State College - SUNY College of Technology
Erie Community College
TeleTech 2003 - 2010
Tapecon, Inc. 1990 - 1995
Skills
Call Centers, Customer Experience, Workforce Management, Customer Satisfaction, Vendor Management
Education
Alfred State College - SUNY College of Technology
Erie Community College
Edward Richardson's TeleTech Experience November 2011 - October 2012
Job Tier 1 Call Cente SME at CGI
Industry Health, Wellness and Fitness
Experience
CGI April 2013 - Present
CSI Consulting October 2012 - March 2013
TeleTech November 2011 - October 2012
Health Care Finder January 2006 - July 2008
HMHS 2006 - July 2008
Pacificare/ United Health Care October 2003 - January 2006
SBC January 2003 - July 2003
Caremark April 2002 - July 2002
Albertson Pharmacy April 2000 - April 2002
Walgreens October 1999 - March 2000
Skills
Healthcare, Data Entry, Customer Service, Time Management, Insurance, Medical Billing, Medical Coding, Pharmacology, Business Management, Human Resources, Call Centers, Employee Relations, HIPAA, Leadership, Troubleshooting, Outlook, Recruiting, Management, Training, Coaching, Software Documentation, Invoicing, Interviews, Process Improvement, Employee Benefits, Team Building, Sales
Education
American InterContinental University 2012 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.25 GPA
American InterContinental University 2010 — 2011
Associates, Business Management
Brown College 2009 — 2010
Associate of Arts (A.A.), Business Administration and Management, General
Sanford Brown College 2009 — 2010
Certifcate, Medical Billing and Coding
San Antonio College of Medical and Dental 1998 — 1998
Vocational, Pharmacy Technician/Assistant
CGI April 2013 - Present
CSI Consulting October 2012 - March 2013
TeleTech November 2011 - October 2012
Health Care Finder January 2006 - July 2008
HMHS 2006 - July 2008
Pacificare/ United Health Care October 2003 - January 2006
SBC January 2003 - July 2003
Caremark April 2002 - July 2002
Albertson Pharmacy April 2000 - April 2002
Walgreens October 1999 - March 2000
Skills
Healthcare, Data Entry, Customer Service, Time Management, Insurance, Medical Billing, Medical Coding, Pharmacology, Business Management, Human Resources, Call Centers, Employee Relations, HIPAA, Leadership, Troubleshooting, Outlook, Recruiting, Management, Training, Coaching, Software Documentation, Invoicing, Interviews, Process Improvement, Employee Benefits, Team Building, Sales
Education
American InterContinental University 2012 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.25 GPA
American InterContinental University 2010 — 2011
Associates, Business Management
Brown College 2009 — 2010
Associate of Arts (A.A.), Business Administration and Management, General
Sanford Brown College 2009 — 2010
Certifcate, Medical Billing and Coding
San Antonio College of Medical and Dental 1998 — 1998
Vocational, Pharmacy Technician/Assistant
Donovan L. Jones, MBA's TeleTech Experience November 2005 - April 2007
Job Revenue Examiner at Revenue Discovery Systems
Industry Accounting
Experience
Revenue Discovery Systems January 2012 - Present
Revenue Discovery Systems August 2011 - December 2011
Wells Fargo Capital Finance July 2011 - August 2011
Advantage Technical Resourcing April 2011 - July 2011
SunGard Financial Systems June 2010 - December 2010
SunGard Financial Systems April 2007 - June 2010
TeleTech November 2005 - April 2007
West Corporation September 2004 - May 2005
Education
University of Phoenix 2010 — 2011
Master of Business Administration (MBA), Master in Business Administration
Alabama Agricultural and Mechanical University 1998 — 2004
Bachelor of Science, Major: Accounting; Minor: Computer Science
Revenue Discovery Systems January 2012 - Present
Revenue Discovery Systems August 2011 - December 2011
Wells Fargo Capital Finance July 2011 - August 2011
Advantage Technical Resourcing April 2011 - July 2011
SunGard Financial Systems June 2010 - December 2010
SunGard Financial Systems April 2007 - June 2010
TeleTech November 2005 - April 2007
West Corporation September 2004 - May 2005
Education
University of Phoenix 2010 — 2011
Master of Business Administration (MBA), Master in Business Administration
Alabama Agricultural and Mechanical University 1998 — 2004
Bachelor of Science, Major: Accounting; Minor: Computer Science
Alan Pagtakhan's TeleTech Experience September 2008 - April 2009
Job Technical Support Engineer at Walt Disney TV Animation
Industry Animation
Experience
Walt Disney TV Animation February 2011 - Present
Walt Disney Internet Group August 2009 - February 2011
Disney Connected and Advanced Technologies 2009 - 2011
TeleTech September 2008 - April 2009
TeleTech June 2006 - September 2008
Apple One Inc January 2006 - June 2006
TeleTech April 2005 - April 2005
Sykes April 2003 - April 2005
Skills
Microsoft Exchange
Education
AMA University 1997 — 2001
Bachelor, Computer Science
Walt Disney TV Animation February 2011 - Present
Walt Disney Internet Group August 2009 - February 2011
Disney Connected and Advanced Technologies 2009 - 2011
TeleTech September 2008 - April 2009
TeleTech June 2006 - September 2008
Apple One Inc January 2006 - June 2006
TeleTech April 2005 - April 2005
Sykes April 2003 - April 2005
Skills
Microsoft Exchange
Education
AMA University 1997 — 2001
Bachelor, Computer Science
Chris Galant's TeleTech Experience June 2010 - August 2010
Job Management Consulting Professional
Industry Management Consulting
Experience
JM Quality Machining June 2006 - Present
TeleTech June 2010 - August 2010
US Bank May 2008 - February 2009
Education
Metropolitan State College of Denver 2009 — 2013
Bachelor 2013, Business Managment
Arapahoe Community College
Associate of Arts (A.A.), General Studies
JM Quality Machining June 2006 - Present
TeleTech June 2010 - August 2010
US Bank May 2008 - February 2009
Education
Metropolitan State College of Denver 2009 — 2013
Bachelor 2013, Business Managment
Arapahoe Community College
Associate of Arts (A.A.), General Studies
Debi Terry's TeleTech Experience September 2012 - April 2014
Job Graduate of Argosy University Phoenix
Industry Individual & Family Services
Experience
AZAUnited April 2015 - Present
APAC September 2014 - April 2015
TeleTech September 2012 - April 2014
Valero Energy Corporation March 2007 - June 2009
Unicover Corporation October 2006 - January 2007
MPS Food & Nutrition September 1996 - January 2006
Skills
Microsoft Office, Interact well with..., Excellent verbal and..., Data Entry, Able to work well..., Good marketing skills
Education
Argosy University 2009 — 2015
Bachelor's degree, Psychology
Argosy University 2009 — 2011
AZAUnited April 2015 - Present
APAC September 2014 - April 2015
TeleTech September 2012 - April 2014
Valero Energy Corporation March 2007 - June 2009
Unicover Corporation October 2006 - January 2007
MPS Food & Nutrition September 1996 - January 2006
Skills
Microsoft Office, Interact well with..., Excellent verbal and..., Data Entry, Able to work well..., Good marketing skills
Education
Argosy University 2009 — 2015
Bachelor's degree, Psychology
Argosy University 2009 — 2011
Diem Lanakai's TeleTech Experience October 2013 - Present
Job Subject Matter Expert at Teletech
Industry Consumer Services
Experience
TeleTech October 2013 - Present
Concentric Healthcare December 2012 - September 2013
Chapman Automotive Group Volkswagen July 2012 - December 2012
JPMorgan Chase January 2012 - July 2012
Telgian June 2010 - August 2011
Rossmar & Graham July 2007 - September 2009
CNA National June 2005 - May 2007
Skills
Adobe Creative Suite
Education
Arizona State University 2009 — 2012
Bachelor's Degree, Drawing, 3.5
Scottsdale Community College 2013 — 2014
Associate’s Degree, Graphic Design, 4.0
Universal Technical Institute 1993 — 1994
Associate of Occupational Studies, Automotive/Diesel Technology, 3.5
TeleTech October 2013 - Present
Concentric Healthcare December 2012 - September 2013
Chapman Automotive Group Volkswagen July 2012 - December 2012
JPMorgan Chase January 2012 - July 2012
Telgian June 2010 - August 2011
Rossmar & Graham July 2007 - September 2009
CNA National June 2005 - May 2007
Skills
Adobe Creative Suite
Education
Arizona State University 2009 — 2012
Bachelor's Degree, Drawing, 3.5
Scottsdale Community College 2013 — 2014
Associate’s Degree, Graphic Design, 4.0
Universal Technical Institute 1993 — 1994
Associate of Occupational Studies, Automotive/Diesel Technology, 3.5
Ashley Southall's TeleTech Experience June 2001 - March 2004
Job Agent Contact Rep I at Aviva
Industry Insurance
Deandrea Vargas's TeleTech Experience 1998 - 2000
Job Sr. Collector at Santander Consumer Finance
Industry Financial Services
Experience
Santander Consumer Finance August 2010 - Present
Citi May 2009 - August 2010
Citi 2005 - 2009
Citi 2002 - 2005
Denver Newspaper Agency August 2000 - May 2002
TeleTech 1998 - 2000
Skills
Time Management, Invoicing, Microsoft Excel, Credit Analysis, Financial Analysis, Loans, Customer Service, Vehicle Remarketing, Customer Support, Customer Liason, Training, Problem Solving, Purchase Orders, Offshoring, Implantation, Corporate Finance, Vendor Management, Third Party Vendor..., Third Party Collections, Third Party..., Outlook, Meet Deadlines, Internal & External..., Mentoring Of Staff, Staff Management, Delegates, Team Leadership, Corporate Communications, Claims Resolution, Account Reconciliation, Cross-functional Team..., Track Record Of..., Quick Thinker, Contract Negotiation
Education
Arapahoe Community College 1995 — 1997
Criminal Justice, P.O.S. T.
Red Rocks Community College 1992 — 1994
Santander Consumer Finance August 2010 - Present
Citi May 2009 - August 2010
Citi 2005 - 2009
Citi 2002 - 2005
Denver Newspaper Agency August 2000 - May 2002
TeleTech 1998 - 2000
Skills
Time Management, Invoicing, Microsoft Excel, Credit Analysis, Financial Analysis, Loans, Customer Service, Vehicle Remarketing, Customer Support, Customer Liason, Training, Problem Solving, Purchase Orders, Offshoring, Implantation, Corporate Finance, Vendor Management, Third Party Vendor..., Third Party Collections, Third Party..., Outlook, Meet Deadlines, Internal & External..., Mentoring Of Staff, Staff Management, Delegates, Team Leadership, Corporate Communications, Claims Resolution, Account Reconciliation, Cross-functional Team..., Track Record Of..., Quick Thinker, Contract Negotiation
Education
Arapahoe Community College 1995 — 1997
Criminal Justice, P.O.S. T.
Red Rocks Community College 1992 — 1994
Krishnamurti Acu's TeleTech Experience April 2004 - July 2005
Job
Industry Computer Games
Experience
Electronic Arts July 2007 - Present
Sykes August 2005 - September 2006
TeleTech April 2004 - July 2005
Skills
Quality Assurance, Game Development, Video Games, Game Design, Unity3D, Online Gaming, Game Programming, Gameplay, JIRA, Maya, PS3, Xbox 360, DevTrack, Wii, Console, Computer Games
Education
AMA University 1993 — 1999
BS, Computer Science
Electronic Arts July 2007 - Present
Sykes August 2005 - September 2006
TeleTech April 2004 - July 2005
Skills
Quality Assurance, Game Development, Video Games, Game Design, Unity3D, Online Gaming, Game Programming, Gameplay, JIRA, Maya, PS3, Xbox 360, DevTrack, Wii, Console, Computer Games
Education
AMA University 1993 — 1999
BS, Computer Science
Colleen Flood's TeleTech Experience August 2012 - December 2012
Job Talent Acquistion Coordinator
Industry Government Relations
Experience
Pearson March 2015 - Present
TeleTech August 2012 - December 2012
TeleTech September 2011 - February 2012
Professional Probation Services June 2001 - July 2003
Skills
Call Centers, Customer Service, Human Resources, Communication, Employee Benefits, Data Entry, Leadership, Hiring, Sales, Management, Executive Management, Public Speaking, Customer Satisfaction, Administration
Education
Albany State University 1998 — 2000
Master of Science (MS), Criminal Justice
Albany State University 1991 — 1995
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
Pearson March 2015 - Present
TeleTech August 2012 - December 2012
TeleTech September 2011 - February 2012
Professional Probation Services June 2001 - July 2003
Skills
Call Centers, Customer Service, Human Resources, Communication, Employee Benefits, Data Entry, Leadership, Hiring, Sales, Management, Executive Management, Public Speaking, Customer Satisfaction, Administration
Education
Albany State University 1998 — 2000
Master of Science (MS), Criminal Justice
Albany State University 1991 — 1995
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
Michaelle Lewis's TeleTech Experience August 2002 - October 2002
Job Training Anaylst at Samsung Electronics America
Industry Consumer Electronics
Experience
Samsung Electronics America June 2010 - Present
Charter Communications April 2007 - June 2010
Charter Communications August 2005 - April 2007
Charter Communications October 2002 - August 2005
TeleTech August 2002 - October 2002
TeleTech July 1996 - August 2002
TeleTech March 1996 - July 1996
Skills
Training, Customer Service, Sales, Customer Retention, Call Centers, Customer Experience, Customer Satisfaction, Process Improvement, Troubleshooting, Cross-functional Team..., Technical Training
Education
Anderson University (SC) 1993 — 1995
Bachelor of Arts (B.A.), American History (United States)
Greenville Technical College 1989 — 1993
Associate of Arts (A.A.)
Samsung Electronics America June 2010 - Present
Charter Communications April 2007 - June 2010
Charter Communications August 2005 - April 2007
Charter Communications October 2002 - August 2005
TeleTech August 2002 - October 2002
TeleTech July 1996 - August 2002
TeleTech March 1996 - July 1996
Skills
Training, Customer Service, Sales, Customer Retention, Call Centers, Customer Experience, Customer Satisfaction, Process Improvement, Troubleshooting, Cross-functional Team..., Technical Training
Education
Anderson University (SC) 1993 — 1995
Bachelor of Arts (B.A.), American History (United States)
Greenville Technical College 1989 — 1993
Associate of Arts (A.A.)
christopher stubbe's TeleTech Experience August 2011 - June 2013
Job Shift Supervisor at Sheetz
Industry Outsourcing/Offshoring
Experience
Sheetz November 2012 - Present
TeleTech August 2011 - June 2013
Education
American InterContinental University 2010 — 2012
Associate's (AABA) - Business Administration, Information Systems
Kaplan University 2009 — 2010
Associate's degree, Information Systems
Sheetz November 2012 - Present
TeleTech August 2011 - June 2013
Education
American InterContinental University 2010 — 2012
Associate's (AABA) - Business Administration, Information Systems
Kaplan University 2009 — 2010
Associate's degree, Information Systems
Jovic Guzman's TeleTech Experience June 2010 - January 2011
Job Crew member at Trader Joe's
Industry Retail
Experience
Trader Joe's August 2011 - Present
TeleTech June 2010 - January 2011
Cyber City Teleservices December 2006 - March 2010
Skills
Microsoft Office
Education
Angeles University Foundation 2000 — 2005
Bachelor of Science (BS), Psychology
Trader Joe's August 2011 - Present
TeleTech June 2010 - January 2011
Cyber City Teleservices December 2006 - March 2010
Skills
Microsoft Office
Education
Angeles University Foundation 2000 — 2005
Bachelor of Science (BS), Psychology
Darrell McLellan's TeleTech Experience January 2015 - April 2015
Job Customer Care Representative at CVS Health
Industry Hospital & Health Care
Experience
CVS Health August 2015 - Present
The Home Depot May 2015 - August 2015
TeleTech January 2015 - April 2015
Cleveland Clinic August 2011 - October 2014
Charter One Bank April 2008 - August 2011
Skills
Management, Loans, Banking, Sales, Financial Analysis, Finance, Credit, Risk Management, Call Centers, Customer Satisfaction
Education
Arkansas State University 2015 — 2017
Master of Business Administration (MBA)
Cleveland State University 2007 — 2011
Bachelor's degree, Accounting
CVS Health August 2015 - Present
The Home Depot May 2015 - August 2015
TeleTech January 2015 - April 2015
Cleveland Clinic August 2011 - October 2014
Charter One Bank April 2008 - August 2011
Skills
Management, Loans, Banking, Sales, Financial Analysis, Finance, Credit, Risk Management, Call Centers, Customer Satisfaction
Education
Arkansas State University 2015 — 2017
Master of Business Administration (MBA)
Cleveland State University 2007 — 2011
Bachelor's degree, Accounting
John S. Jackson's TeleTech Experience December 2012 - Present
Job Sales Professional
Industry Wholesale
Experience
TeleTech December 2012 - Present
Atlas Forklift Rentals February 2011 - December 2011
Vangent, Inc. January 2010 - July 2011
Atlas Forklift Rentals October 2008 - January 2010
Corporate Job Bank October 2008 - April 2009
Wholesale Mortgage Companies April 1998 - October 2008
Corporate Job Bank August 1996 - April 1998
First Interstate Bank January 1993 - August 1996
Licensed Realtor March 1987 - April 1995
Skills
Wholesale & Retail Sales, Business Development, Sales Presentations, Contract Negotiation, Training, Public Speaking, Wholesale Lending, Retail Lending, Realtor, Credit
Education
Arizona State University 1972 — 1975
Advertising
Cochise College 1971 — 1972
Business Administration, Management and Operations
TeleTech December 2012 - Present
Atlas Forklift Rentals February 2011 - December 2011
Vangent, Inc. January 2010 - July 2011
Atlas Forklift Rentals October 2008 - January 2010
Corporate Job Bank October 2008 - April 2009
Wholesale Mortgage Companies April 1998 - October 2008
Corporate Job Bank August 1996 - April 1998
First Interstate Bank January 1993 - August 1996
Licensed Realtor March 1987 - April 1995
Skills
Wholesale & Retail Sales, Business Development, Sales Presentations, Contract Negotiation, Training, Public Speaking, Wholesale Lending, Retail Lending, Realtor, Credit
Education
Arizona State University 1972 — 1975
Advertising
Cochise College 1971 — 1972
Business Administration, Management and Operations
Daniel Dull's TeleTech Experience 2012 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
TeleTech 2012 - 2012
Casey's General Stores/Casey's Advertising May 2011 - September 2011
Education
American InterContinental University 2006 — 2008
Associate's degree, Business Administration and Management, General
Halfway High School 2000 — 2003
Diploma, General Studies
TeleTech 2012 - 2012
Casey's General Stores/Casey's Advertising May 2011 - September 2011
Education
American InterContinental University 2006 — 2008
Associate's degree, Business Administration and Management, General
Halfway High School 2000 — 2003
Diploma, General Studies
Talisha Adams's TeleTech Experience 2012 - Present
Job CSR rep at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech 2012 - Present
Education
American InterContinental University 2012 — 2014
Web Design
TeleTech 2012 - Present
Education
American InterContinental University 2012 — 2014
Web Design
Tiara White's TeleTech Experience August 2007 - April 2008
Job Computer Software Professional
Industry Computer Software
Experience
support.com 2011 - 2012
TeleTech August 2007 - April 2008
Skills
Technical Support, Customer Service, Customer Satisfaction, Microsoft Office, Microsoft Word, Microsoft Excel, Typing
Education
American Public University System 2012 — 2014
Bachelor of Science (BS), Information Technology
Keiser University-Ft Lauderdale 2009 — 2011
Associate of Science (AS), Information Technology
support.com 2011 - 2012
TeleTech August 2007 - April 2008
Skills
Technical Support, Customer Service, Customer Satisfaction, Microsoft Office, Microsoft Word, Microsoft Excel, Typing
Education
American Public University System 2012 — 2014
Bachelor of Science (BS), Information Technology
Keiser University-Ft Lauderdale 2009 — 2011
Associate of Science (AS), Information Technology
Latoyia Hawkins's TeleTech Experience October 2013 - Present
Job Home
Industry Telecommunications
Experience
TeleTech October 2013 - Present
Walmart November 2011 - May 2012
Education
Albany Technical College 2008 — 2010
Troy University
Associate's degree
TeleTech October 2013 - Present
Walmart November 2011 - May 2012
Education
Albany Technical College 2008 — 2010
Troy University
Associate's degree
Ben Bogert's TeleTech Experience June 2015 - Present
Job Intern at TeleTech
Industry
Experience
TeleTech June 2015 - Present
Country Club at Castle Pines March 2010 - August 2013
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Capital IQ, Salesforce.com, Research
Education
University of Colorado Colorado Springs 2013 — 2015
Bachelor of Arts (B.A.), Economics, 3.7 GPA
Arapahoe Community College 2011 — 2013
Associate of Arts (AA)
Douglas County High School 2007 — 2011
TeleTech June 2015 - Present
Country Club at Castle Pines March 2010 - August 2013
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Capital IQ, Salesforce.com, Research
Education
University of Colorado Colorado Springs 2013 — 2015
Bachelor of Arts (B.A.), Economics, 3.7 GPA
Arapahoe Community College 2011 — 2013
Associate of Arts (AA)
Douglas County High School 2007 — 2011
Laura Folger's TeleTech Experience July 2014 - Present
Job Talent Acquisition Specialst
Industry Staffing and Recruiting
Experience
TeleTech July 2014 - Present
TeleTech 2014 - Present
Western state hospital August 2013 - February 2014
Quest, Inc. August 2012 - June 2013
United States Army September 2003 - January 2005
Skills
Computers, Databases, Data Entry, Analysis, Microsoft Office, Management, Teamwork, Leadership, Self Management, Communication, Typing, Phone Etiquette, Fast-paced, Multi Tasking, Organization, Schedules
Education
Strayer University 2015 — 2018
Master's degree, Human Resources Management and Services
American Public University System 2010 — 2013
Bachelor of Arts (B.A.), Intelligence Studies
Fowlerville High School 2001 — 2003
Diploma
TeleTech July 2014 - Present
TeleTech 2014 - Present
Western state hospital August 2013 - February 2014
Quest, Inc. August 2012 - June 2013
United States Army September 2003 - January 2005
Skills
Computers, Databases, Data Entry, Analysis, Microsoft Office, Management, Teamwork, Leadership, Self Management, Communication, Typing, Phone Etiquette, Fast-paced, Multi Tasking, Organization, Schedules
Education
Strayer University 2015 — 2018
Master's degree, Human Resources Management and Services
American Public University System 2010 — 2013
Bachelor of Arts (B.A.), Intelligence Studies
Fowlerville High School 2001 — 2003
Diploma
Anil Chowdhury's TeleTech Experience December 2013 - March 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
TeleTech December 2013 - March 2014
Core Communications June 2013 - September 2013
Discover Financial Services March 2012 - April 2013
Skills
Customer Service, Management, Microsoft Excel, Leadership, Sales, Microsoft Word, Training, PowerPoint
Education
Arizona State University 2014 — 2018
Bachelor's Degree, Aviation/Airway Management and Operations, Sophmore
TeleTech December 2013 - March 2014
Core Communications June 2013 - September 2013
Discover Financial Services March 2012 - April 2013
Skills
Customer Service, Management, Microsoft Excel, Leadership, Sales, Microsoft Word, Training, PowerPoint
Education
Arizona State University 2014 — 2018
Bachelor's Degree, Aviation/Airway Management and Operations, Sophmore
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc