TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
TeleTech List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TeleTech. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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3,388 TeleTech employees in database. Find out everything there's to know about TeleTech employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
TeleTech Employees
Employee
Years
Job
Industry
Troy Roe Troy Roe's TeleTech Experience October 2005 - August 2007
Job Accounting Professional / Customer Service / Administrative / Notary
Industry Accounting
Experience
Bake Me A Wish! February 2012 - December 2012
Prospect Historical Hotel May 2012 - October 2012
Kitsap Home Care February 2010 - February 2011
self employed May 2007 - January 2011
Internal Revenue Service October 2007 - May 2009
Pacific NW Lending February 2006 - December 2008
TeleTech October 2005 - August 2007
Moss Adams LLP May 2005 - October 2005
Bank of America February 2002 - April 2005
Robert Half Finance & Accounting November 1995 - May 2004
Skills
Excel, Word, Credit, Accounts Receivable, PowerPoint, Microsoft Excel, Microsoft Word, Forecasting, Analysis, Management, Invoicing, Customer Service, Accounting, Microsoft Office, Public Speaking, Sales, Team Building, Strategic Planning
Education
Mt. Hood Community College 1998 — 1999
Emergency Medical Technician Business and Accounting
Portland Community College 1996 — 1998
Business, Accounting and Computer Science
Bake Me A Wish! February 2012 - December 2012
Prospect Historical Hotel May 2012 - October 2012
Kitsap Home Care February 2010 - February 2011
self employed May 2007 - January 2011
Internal Revenue Service October 2007 - May 2009
Pacific NW Lending February 2006 - December 2008
TeleTech October 2005 - August 2007
Moss Adams LLP May 2005 - October 2005
Bank of America February 2002 - April 2005
Robert Half Finance & Accounting November 1995 - May 2004
Skills
Excel, Word, Credit, Accounts Receivable, PowerPoint, Microsoft Excel, Microsoft Word, Forecasting, Analysis, Management, Invoicing, Customer Service, Accounting, Microsoft Office, Public Speaking, Sales, Team Building, Strategic Planning
Education
Mt. Hood Community College 1998 — 1999
Emergency Medical Technician Business and Accounting
Portland Community College 1996 — 1998
Business, Accounting and Computer Science
Justin Hull Justin Hull's TeleTech Experience July 2007 - December 2008
Job Customer Service Representative at General Dynamics Information Technology
Industry Consumer Services
Experience
General Dynamics Information Technology October 2014 - Present
Starbucks June 2014 - Present
Rising Hope Mission Church January 2014 - March 2014
Rising Hope Mission Church May 2011 - December 2013
Wesley Theological Seminary September 2010 - December 2013
Foundry United Methodist Church November 2010 - March 2011
AT&T January 2009 - August 2010
TeleTech July 2007 - December 2008
Muskingum University September 2001 - May 2002
Skills
Information Technology, Photoshop, Church Media
Education
Wesley Theological Seminary 2009 — 2013
West Liberty University 2004 — 2007
Bachelor's Degree, Education
Muskingum College 2001 — 2004
Computer Science; Education
General Dynamics Information Technology October 2014 - Present
Starbucks June 2014 - Present
Rising Hope Mission Church January 2014 - March 2014
Rising Hope Mission Church May 2011 - December 2013
Wesley Theological Seminary September 2010 - December 2013
Foundry United Methodist Church November 2010 - March 2011
AT&T January 2009 - August 2010
TeleTech July 2007 - December 2008
Muskingum University September 2001 - May 2002
Skills
Information Technology, Photoshop, Church Media
Education
Wesley Theological Seminary 2009 — 2013
West Liberty University 2004 — 2007
Bachelor's Degree, Education
Muskingum College 2001 — 2004
Computer Science; Education
Erica Jacquez Erica Jacquez's TeleTech Experience January 1996 - July 1999
Job I. T. Coordinator at San Miguel High School
Industry Education Management
Experience
San Miguel High School January 2011 - Present
Pima Community College June 2008 - January 2011
TeleTech January 1996 - July 1999
Skills
Student Affairs, Career Counseling, Higher Education, Student Development, Staff Development, Adult Education, Academic Advising, Admissions, Student Financial Aid, VMware, Cold Calling Experience, Apple Configurator..., Google Apps in..., Meraki Cloud Management..., Untangle Web..., Research, Program Development, Public Speaking, Teaching, Training, Instructional Design, Event Planning, Microsoft Office
Education
Northern Arizona University 2010 — 2012
Master of Education, Human Relations
University of Arizona
Bachelor of Arts, Psychology
San Miguel High School January 2011 - Present
Pima Community College June 2008 - January 2011
TeleTech January 1996 - July 1999
Skills
Student Affairs, Career Counseling, Higher Education, Student Development, Staff Development, Adult Education, Academic Advising, Admissions, Student Financial Aid, VMware, Cold Calling Experience, Apple Configurator..., Google Apps in..., Meraki Cloud Management..., Untangle Web..., Research, Program Development, Public Speaking, Teaching, Training, Instructional Design, Event Planning, Microsoft Office
Education
Northern Arizona University 2010 — 2012
Master of Education, Human Relations
University of Arizona
Bachelor of Arts, Psychology
mahamad rahahleh mahamad rahahleh's TeleTech Experience December 2014 - Present
Job Attended applied science private university
Industry Financial Services
Experience
TeleTech December 2014 - Present
Currently unemployed due to relocating. September 2014 - Present
Skills
Financial Engineering, Financial Markets, Financial Institutions, International Finance, Portfolio Management, Financial Analysis, Financial Reporting, Capital Markets, Finance, Management, Analysis, Corporate Governance, Funding, Insurance, Time Management, Public Speaking, Customer Service, Budgets, Microsoft Excel, Microsoft Office, Team Leadership, Team Management, Teamwork
Education
Murray State University 2015 — 2016
Master of Science (M.Sc.), International Economics
applied science private university 2010 — 2012
Bachelor's degree, Banking, Corporate, Finance, and Securities Law
university of jordan
Banking, Corporate, Finance, and Securities Law
TeleTech December 2014 - Present
Currently unemployed due to relocating. September 2014 - Present
Skills
Financial Engineering, Financial Markets, Financial Institutions, International Finance, Portfolio Management, Financial Analysis, Financial Reporting, Capital Markets, Finance, Management, Analysis, Corporate Governance, Funding, Insurance, Time Management, Public Speaking, Customer Service, Budgets, Microsoft Excel, Microsoft Office, Team Leadership, Team Management, Teamwork
Education
Murray State University 2015 — 2016
Master of Science (M.Sc.), International Economics
applied science private university 2010 — 2012
Bachelor's degree, Banking, Corporate, Finance, and Securities Law
university of jordan
Banking, Corporate, Finance, and Securities Law
Jason Zorn's TeleTech Experience September 2007 - April 2008
Job Professional Chauffeur at Zorn Group
Industry Transportation/Trucking/Railroad
Experience
Infinity Sales Group, LLC January 2014 - June 2014
Teleperformance November 2010 - June 2013
Palm Beach County October 2010 - November 2010
The Home Depot January 2009 - April 2009
Florida Power & Light May 2008 - July 2008
TeleTech September 2007 - April 2008
Bell Industries February 2007 - August 2007
Springfield Vending Group December 2005 - December 2006
Robert J. Murney Clinic January 2005 - February 2006
Children's Psychology Associates June 2002 - September 2002
Skills
Management, Coaching, Talent Acquisition, Retail, Healthcare, Remodeling, Energy, Vending, Churn Management, Asset Management, Supervisory Experience, Change Management, Service Delivery, Customer Service, Technical Support, Operations Management, Hiring Manager, Call Center, Telecommunications, Mental Health, Information Technology, Call Centers, Training, Leadership, Troubleshooting, Account Management, Vendor Management, Renovation, Customer Experience, Sales, Team Leadership, Process Improvement, Team Management, BPO, Quality Assurance, Workforce Management, Time Management, CRM, Outsourcing, Performance Management, Contact Centers, Onboarding, Customer Retention, Hiring, Cross-functional Team..., Personnel Management, Enterprise Software, Business Process..., Program Management, Employee Training
Education
Nova Southeastern University 1999 — 2002
B.S., Psychology, 3.7
Trinity Preparatory School 1995 — 1999
H.S. Diploma
Infinity Sales Group, LLC January 2014 - June 2014
Teleperformance November 2010 - June 2013
Palm Beach County October 2010 - November 2010
The Home Depot January 2009 - April 2009
Florida Power & Light May 2008 - July 2008
TeleTech September 2007 - April 2008
Bell Industries February 2007 - August 2007
Springfield Vending Group December 2005 - December 2006
Robert J. Murney Clinic January 2005 - February 2006
Children's Psychology Associates June 2002 - September 2002
Skills
Management, Coaching, Talent Acquisition, Retail, Healthcare, Remodeling, Energy, Vending, Churn Management, Asset Management, Supervisory Experience, Change Management, Service Delivery, Customer Service, Technical Support, Operations Management, Hiring Manager, Call Center, Telecommunications, Mental Health, Information Technology, Call Centers, Training, Leadership, Troubleshooting, Account Management, Vendor Management, Renovation, Customer Experience, Sales, Team Leadership, Process Improvement, Team Management, BPO, Quality Assurance, Workforce Management, Time Management, CRM, Outsourcing, Performance Management, Contact Centers, Onboarding, Customer Retention, Hiring, Cross-functional Team..., Personnel Management, Enterprise Software, Business Process..., Program Management, Employee Training
Education
Nova Southeastern University 1999 — 2002
B.S., Psychology, 3.7
Trinity Preparatory School 1995 — 1999
H.S. Diploma
LaTeshia Evans LaTeshia Evans's TeleTech Experience November 2005 - March 2007
Job Owner, L.M.E. & Associates
Industry Legal Services
Experience
Ambit Energy September 2013 - Present
L.M.E. & Associates September 2008 - Present
TeleTech November 2005 - March 2007
Delta IPA January 2000 - June 2001
Skills
Employee Relations, Customer Service, Bankruptcy, Chapter 7 & 13, Employee Training, Office Management, Office Administration, Microsoft Office, New Business Development, Business Planning, Small Business, Management, Church Administration, Individual Counselling, Public Speaking, Public Seminars, Seminars, Pastoral Counseling, Couples Counseling, Medical Terminology, Medical Billing, Medical Coding, Front to Back Office, Social Networking, Leadership Development, Mentoring, Team Mentoring, Conflict Resolution
Education
MTI Business College Inc 1999 — 2002
Medical Administrative/Executive Assistant and Medical Secretary
Ambit Energy September 2013 - Present
L.M.E. & Associates September 2008 - Present
TeleTech November 2005 - March 2007
Delta IPA January 2000 - June 2001
Skills
Employee Relations, Customer Service, Bankruptcy, Chapter 7 & 13, Employee Training, Office Management, Office Administration, Microsoft Office, New Business Development, Business Planning, Small Business, Management, Church Administration, Individual Counselling, Public Speaking, Public Seminars, Seminars, Pastoral Counseling, Couples Counseling, Medical Terminology, Medical Billing, Medical Coding, Front to Back Office, Social Networking, Leadership Development, Mentoring, Team Mentoring, Conflict Resolution
Education
MTI Business College Inc 1999 — 2002
Medical Administrative/Executive Assistant and Medical Secretary
Pam Boudreau Pam Boudreau's TeleTech Experience 1999 - 2010
Job Assistant manager at jcrew
Industry Retail
Experience
jcrew June 2013 - Present
Ann Taylor Loft Outlet February 2011 - June 2013
Ann Taylor July 2010 - February 2011
TeleTech 1999 - 2010
Skills
Loss Prevention, Merchandising, Store Operations, Retail, Driving Results, New Store Openings, Inventory Management, Retail Sales, Apparel, Fashion, Window Displays, Customer Service, Merchandise Planning, Sales Management, Performance Management, Profit, Customer Satisfaction, Inventory Control, Hiring, Management, Sales, Time Management, Leadership, Coaching, Shrinkage, Recruiting, New Store Development, Associate Development, Training, Visual Merchandising, Store Management, Trend Analysis, Customer Experience, Planograms, Employee Training, POS, Microsoft Office, Styling, Big Box
Education
Niagara County Community College
A.A in Humanities and Social Sciences, Liberal Arts and Sciences/Liberal Studies
Niagara County Community College
Associates in communications and media arts, Communication and Media Studies
Niagara Wheatfiedl
jcrew June 2013 - Present
Ann Taylor Loft Outlet February 2011 - June 2013
Ann Taylor July 2010 - February 2011
TeleTech 1999 - 2010
Skills
Loss Prevention, Merchandising, Store Operations, Retail, Driving Results, New Store Openings, Inventory Management, Retail Sales, Apparel, Fashion, Window Displays, Customer Service, Merchandise Planning, Sales Management, Performance Management, Profit, Customer Satisfaction, Inventory Control, Hiring, Management, Sales, Time Management, Leadership, Coaching, Shrinkage, Recruiting, New Store Development, Associate Development, Training, Visual Merchandising, Store Management, Trend Analysis, Customer Experience, Planograms, Employee Training, POS, Microsoft Office, Styling, Big Box
Education
Niagara County Community College
A.A in Humanities and Social Sciences, Liberal Arts and Sciences/Liberal Studies
Niagara County Community College
Associates in communications and media arts, Communication and Media Studies
Niagara Wheatfiedl
Julia Mt. Pleasant Julia Mt. Pleasant's TeleTech Experience August 2007 - January 2009
Job Payroll and Human Resources
Industry Human Resources
Experience
Delaware North Companies September 2012 - Present
Firstsource Advantage, LLC March 2009 - June 2012
TeleTech August 2007 - January 2009
Seneca Gaming Corporation May 2005 - July 2007
Buffets, Inc. May 2003 - July 2005
Skills
Payroll, Human Resources, ADP Payroll, Benefits Administration, Employee Relations, HRIS, Employee Benefits, Recruiting, PeopleSoft, Microsoft Excel, Microsoft Office, Microsoft Word, Administration, HR Policies, Performance Management
Education
Niagara College
Construction Engineering Technology- Architecture
Delaware North Companies September 2012 - Present
Firstsource Advantage, LLC March 2009 - June 2012
TeleTech August 2007 - January 2009
Seneca Gaming Corporation May 2005 - July 2007
Buffets, Inc. May 2003 - July 2005
Skills
Payroll, Human Resources, ADP Payroll, Benefits Administration, Employee Relations, HRIS, Employee Benefits, Recruiting, PeopleSoft, Microsoft Excel, Microsoft Office, Microsoft Word, Administration, HR Policies, Performance Management
Education
Niagara College
Construction Engineering Technology- Architecture
Sean Franson Sean Franson's TeleTech Experience January 2009 - September 2010
Job Quizmaster at Geeks Who Drink LLC
Industry Fine Art
Experience
Geeks Who Drink LLC September 2013 - Present
Portland State University September 2010 - June 2013
TeleTech January 2009 - September 2010
CoxHealth November 2004 - November 2008
Skills
Juggling, Acting, Voice Acting, Voice Over, Voice Lessons, Teaching Acting, Acting Training, Creative Writing, Plays, Performing Arts, Dance
Education
Portland State University 2010 — 2013
Master's degree, Theater, Performance
Missouri State University 2003 — 2007
Bachelor of Arts (B.A.), Theatre/Theater Performance, Various
Nixa High School 1999 — 2003
General Degree
Geeks Who Drink LLC September 2013 - Present
Portland State University September 2010 - June 2013
TeleTech January 2009 - September 2010
CoxHealth November 2004 - November 2008
Skills
Juggling, Acting, Voice Acting, Voice Over, Voice Lessons, Teaching Acting, Acting Training, Creative Writing, Plays, Performing Arts, Dance
Education
Portland State University 2010 — 2013
Master's degree, Theater, Performance
Missouri State University 2003 — 2007
Bachelor of Arts (B.A.), Theatre/Theater Performance, Various
Nixa High School 1999 — 2003
General Degree
Jacqueline Cody Jacqueline Cody's TeleTech Experience April 2012 - November 2012
Job Licensed Realtor
Industry Real Estate
Experience
Pierce Eislen, a Yardi Company July 2014 - February 2015
Phoenix Property Shoppe January 2011 - February 2015
CWIS LLC May 2013 - April 2014
Deer Valley Unified School District January 2002 - May 2013
TeleTech April 2012 - November 2012
Arizona Home Wholesale January 2010 - December 2011
Realty Executives Dave Karrick January 2009 - December 2010
Jeanette DeBlock M.D Ophthalmology January 2007 - December 2008
Skills
Buyer Representation, Single Family Homes, Foreclosures, Investment Properties, Listings, REO, Investors, Real Estate, Residential Homes, Rentals, Referrals, Real Estate Transactions, Vendor Management, Accounts Receivable, Bank Statements, Medical Billing, Accounts Payable, Business Analysis, Problem Solving, Classroom Management, Comparative Analysis, Multi-cultural Team..., Teaching, Team Leadership, Customer Service, Requirements Analysis
Education
Northeastern University 1986 — 1988
Master of Science (M.S.), Information Systems
Boston University College of Engineering 1980 — 1984
Bachelor's degree, Engineering
Pierce Eislen, a Yardi Company July 2014 - February 2015
Phoenix Property Shoppe January 2011 - February 2015
CWIS LLC May 2013 - April 2014
Deer Valley Unified School District January 2002 - May 2013
TeleTech April 2012 - November 2012
Arizona Home Wholesale January 2010 - December 2011
Realty Executives Dave Karrick January 2009 - December 2010
Jeanette DeBlock M.D Ophthalmology January 2007 - December 2008
Skills
Buyer Representation, Single Family Homes, Foreclosures, Investment Properties, Listings, REO, Investors, Real Estate, Residential Homes, Rentals, Referrals, Real Estate Transactions, Vendor Management, Accounts Receivable, Bank Statements, Medical Billing, Accounts Payable, Business Analysis, Problem Solving, Classroom Management, Comparative Analysis, Multi-cultural Team..., Teaching, Team Leadership, Customer Service, Requirements Analysis
Education
Northeastern University 1986 — 1988
Master of Science (M.S.), Information Systems
Boston University College of Engineering 1980 — 1984
Bachelor's degree, Engineering
Randi Megan Godshaw Randi Megan Godshaw's TeleTech Experience May 2009 - June 2009
Job Casting and Development Producer at Stick Figure Productions
Industry Entertainment
Experience
Stick Figure Productions July 2014 - Present
MTV / B-17 Entertainment May 2014 - May 2014
The Bill Cunningham Show May 2011 - May 2014
The Newlywed Game, Embassy Row March 2011 - May 2011
Three Bars Entertainment / Pokerstars November 2010 - December 2010
ESPN / 441 Productions 'The World Series of Poker' July 2010 - November 2010
University of Dayton April 2009 - July 2010
TeleTech May 2009 - June 2009
UD Men's Crew and West Side Rowing Club 2006 - 2007
Skills
Video Production, Television Producing, Television, Broadcast, Post Production, Producing, Editing, Creative Writing, Directing, Casting, Theatre, Storytelling
Education
University of Dayton 2006 — 2010
Bachelor of Arts, Electronic Media Communications (RTV)
Study Abroad in Rome Italy 2009 — 2009
Video Production and Global Communications
Williamsville North High School 2002 — 2006
Northwestern University 2005 — 2005
NHSI Summer film program at Northwestren
UCLA Credits taken in Cambridge England 2004 — 2004
British Film Studys
Stick Figure Productions July 2014 - Present
MTV / B-17 Entertainment May 2014 - May 2014
The Bill Cunningham Show May 2011 - May 2014
The Newlywed Game, Embassy Row March 2011 - May 2011
Three Bars Entertainment / Pokerstars November 2010 - December 2010
ESPN / 441 Productions 'The World Series of Poker' July 2010 - November 2010
University of Dayton April 2009 - July 2010
TeleTech May 2009 - June 2009
UD Men's Crew and West Side Rowing Club 2006 - 2007
Skills
Video Production, Television Producing, Television, Broadcast, Post Production, Producing, Editing, Creative Writing, Directing, Casting, Theatre, Storytelling
Education
University of Dayton 2006 — 2010
Bachelor of Arts, Electronic Media Communications (RTV)
Study Abroad in Rome Italy 2009 — 2009
Video Production and Global Communications
Williamsville North High School 2002 — 2006
Northwestern University 2005 — 2005
NHSI Summer film program at Northwestren
UCLA Credits taken in Cambridge England 2004 — 2004
British Film Studys
Naomi Kelsey Naomi Kelsey's TeleTech Experience July 2013 - July 2015
Job Senior Instructional Designer at DIRECTV
Industry Professional Training & Coaching
Experience
DIRECTV July 2015 - Present
TeleTech July 2013 - July 2015
Sutherland Global Services May 2012 - May 2013
Sutherland Global Services August 2010 - May 2012
Law Office of Vincent P. Cignarale January 2010 - August 2010
SUNY at Buffalo State January 2007 - January 2010
Skills
Instructional Design, Curriculum Development, Classroom Training, PowerPoint, Communication Training, Training Delivery, Team Management, Coaching, Microsoft Excel, Soft Skills, Customer Satisfaction, Training Needs Analysis, Performance Management, Leadership Development, Organizational..., Customer Experience, Instructor-led Training, Classroom, E-Learning, Employee Training
Education
Buffalo State 2008 — 2010
Master of Arts (MA), English Language and Literature/Letters
Buffalo State 2005 — 2009
Bachelor of Arts (B.A.), English Literature; English Literature
Monroe Community College 2002 — 2006
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies
DIRECTV July 2015 - Present
TeleTech July 2013 - July 2015
Sutherland Global Services May 2012 - May 2013
Sutherland Global Services August 2010 - May 2012
Law Office of Vincent P. Cignarale January 2010 - August 2010
SUNY at Buffalo State January 2007 - January 2010
Skills
Instructional Design, Curriculum Development, Classroom Training, PowerPoint, Communication Training, Training Delivery, Team Management, Coaching, Microsoft Excel, Soft Skills, Customer Satisfaction, Training Needs Analysis, Performance Management, Leadership Development, Organizational..., Customer Experience, Instructor-led Training, Classroom, E-Learning, Employee Training
Education
Buffalo State 2008 — 2010
Master of Arts (MA), English Language and Literature/Letters
Buffalo State 2005 — 2009
Bachelor of Arts (B.A.), English Literature; English Literature
Monroe Community College 2002 — 2006
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies
Joe Carotenuto Joe Carotenuto's TeleTech Experience November 2013 - Present
Job Tier 4 Customer Support at TeleTech
Industry Computer Software
Experience
TeleTech November 2013 - Present
Aspect Software September 1997 - September 2013
Verizon June 1987 - September 1997
Skills
Software Development, Linux, Agile Methodologies, C++, Software Engineering, XML, Unix, ClearCase, Integration, .NET, Microsoft SQL Server, SQL, Testing, SIP, TCP/IP, Java, Shell Scripting, Telephony, Software Design, System Architecture, Quality Assurance
Education
Northeastern University 1982 — 1987
Bachelor of Science (BS), Electrical and Electronics Engineering
Dale Carnegie Course, Human Relations and Public Speaking
Graduate Assistant
TeleTech November 2013 - Present
Aspect Software September 1997 - September 2013
Verizon June 1987 - September 1997
Skills
Software Development, Linux, Agile Methodologies, C++, Software Engineering, XML, Unix, ClearCase, Integration, .NET, Microsoft SQL Server, SQL, Testing, SIP, TCP/IP, Java, Shell Scripting, Telephony, Software Design, System Architecture, Quality Assurance
Education
Northeastern University 1982 — 1987
Bachelor of Science (BS), Electrical and Electronics Engineering
Dale Carnegie Course, Human Relations and Public Speaking
Graduate Assistant
Shelley Boll's TeleTech Experience August 2007 - Present
Job Executive Director of Operations at TeleTech
Industry Telecommunications
Experience
TeleTech August 2007 - Present
TeleTech August 2007 - Present
MCI August 1990 - June 2005
Skills
Service Delivery, Sla, Management, Process Improvement, Transition Management, Customer Experience, Team Building, BPO, Vendor Management, Telecommunications, CRM, Workforce Management, Change Management, Outsourcing, Operations Management, Project Management, Leadership, Team Leadership, Training, Business Analysis, Team Management, Customer Service, Business Process..., Call Centers, Call Center, Contact Centers, Program Management, Offshoring, Coaching, Troubleshooting, Performance Management, Customer Satisfaction, Outsourcing Management, Customer Retention, Account Management, Operational Excellence, Cross-functional Team..., Strategy, Employee Engagement, IT Service Management, Analysis, Inbound Marketing, Quality Assurance, Call Center Development, Business Process, Six Sigma
Education
Missouri State University 1986 — 1991
BS, Business
TeleTech August 2007 - Present
TeleTech August 2007 - Present
MCI August 1990 - June 2005
Skills
Service Delivery, Sla, Management, Process Improvement, Transition Management, Customer Experience, Team Building, BPO, Vendor Management, Telecommunications, CRM, Workforce Management, Change Management, Outsourcing, Operations Management, Project Management, Leadership, Team Leadership, Training, Business Analysis, Team Management, Customer Service, Business Process..., Call Centers, Call Center, Contact Centers, Program Management, Offshoring, Coaching, Troubleshooting, Performance Management, Customer Satisfaction, Outsourcing Management, Customer Retention, Account Management, Operational Excellence, Cross-functional Team..., Strategy, Employee Engagement, IT Service Management, Analysis, Inbound Marketing, Quality Assurance, Call Center Development, Business Process, Six Sigma
Education
Missouri State University 1986 — 1991
BS, Business
Stefani Archuleta-Foster's TeleTech Experience November 2012 - June 2013
Job Project Manager
Industry Financial Services
Experience
American Express June 2013 - Present
TeleTech November 2012 - June 2013
USAA June 2006 - April 2011
USAA November 2004 - May 2006
USAA September 2003 - November 2004
USAA 2001 - 2003
USAA 1999 - 2001
USAA 1997 - 1999
Skills
Microsoft Office, ACM, Verint, Program Management, Performance Management, Training, Human Resources, Coaching, Leadership Development, Recruiting, Strategic Planning, Project Management, Management, Talent Acquisition, Employee Training, Quality Assurance, Forecasting, Policy, Process Improvement, Team Building, Employee Relations, Interviews, Teaching, Banking, Hiring, Visio, SharePoint, Organizational..., Access, Financial Services, Customer Service, Call Centers, Leadership, Sales, Employee Benefits
Education
Western International University 2003 — 2008
Master of Business Administration (MBA), Management
New Mexico State University 1990 — 1995
Bachelors of Business Administration, Human Resources Management
American Express June 2013 - Present
TeleTech November 2012 - June 2013
USAA June 2006 - April 2011
USAA November 2004 - May 2006
USAA September 2003 - November 2004
USAA 2001 - 2003
USAA 1999 - 2001
USAA 1997 - 1999
Skills
Microsoft Office, ACM, Verint, Program Management, Performance Management, Training, Human Resources, Coaching, Leadership Development, Recruiting, Strategic Planning, Project Management, Management, Talent Acquisition, Employee Training, Quality Assurance, Forecasting, Policy, Process Improvement, Team Building, Employee Relations, Interviews, Teaching, Banking, Hiring, Visio, SharePoint, Organizational..., Access, Financial Services, Customer Service, Call Centers, Leadership, Sales, Employee Benefits
Education
Western International University 2003 — 2008
Master of Business Administration (MBA), Management
New Mexico State University 1990 — 1995
Bachelors of Business Administration, Human Resources Management
Jamie Hartling Jamie Hartling's TeleTech Experience November 2006 - January 2009
Job Academic Chair at Nova Scotia Community College
Industry Education Management
Experience
Trillium College October 2013 - August 2015
Discovery Community College March 2013 - October 2013
Centre for Arts and Technology, Centre for Health Studies March 2009 - January 2013
TeleTech November 2006 - January 2009
The Train Station 2005 - November 2006
The Defense Talent Network July 2005 - 2006
SPACEJOBS Inc. July 2001 - July 2005
BrainsTalent.com Recruitment Advertising December 1999 - July 2001
Skills
Recruiting, Training, Staff Development, Social Networking, Strategic Planning, Marketing, Project Management, Public Speaking, Business Development, Leadership Development, Admissions, Educational Leadership, Program Facilitation, International Admissions, Workshop Facilitation, Career Development, E-Learning, Executive Coaching, Management, Curriculum Development, Resume Writing, Adult Education, Leadership, Organizational..., Talent Acquisition, Program Development, Organizational..., Human Resources, Teaching, Instructional Design, Interviews, Conflict Resolution, Start-ups, Career Counseling, Higher Education, Personnel Management, Time Management, Advertising, Team Building, Enrollment Management
Education
Ryerson University 1984 — 1987
BAA
Mount Saint Vincent University 1982 — 1984
Chair Academy
Chair Academy
Chair Academy
Charles P Allen
Trillium College October 2013 - August 2015
Discovery Community College March 2013 - October 2013
Centre for Arts and Technology, Centre for Health Studies March 2009 - January 2013
TeleTech November 2006 - January 2009
The Train Station 2005 - November 2006
The Defense Talent Network July 2005 - 2006
SPACEJOBS Inc. July 2001 - July 2005
BrainsTalent.com Recruitment Advertising December 1999 - July 2001
Skills
Recruiting, Training, Staff Development, Social Networking, Strategic Planning, Marketing, Project Management, Public Speaking, Business Development, Leadership Development, Admissions, Educational Leadership, Program Facilitation, International Admissions, Workshop Facilitation, Career Development, E-Learning, Executive Coaching, Management, Curriculum Development, Resume Writing, Adult Education, Leadership, Organizational..., Talent Acquisition, Program Development, Organizational..., Human Resources, Teaching, Instructional Design, Interviews, Conflict Resolution, Start-ups, Career Counseling, Higher Education, Personnel Management, Time Management, Advertising, Team Building, Enrollment Management
Education
Ryerson University 1984 — 1987
BAA
Mount Saint Vincent University 1982 — 1984
Chair Academy
Chair Academy
Chair Academy
Charles P Allen
Ricardo Garfalo Ricardo Garfalo's TeleTech Experience January 2008 - December 2010
Job IT Service Desk Analyst for HealthNow New York Inc
Industry Information Technology and Services
Experience
Inergex September 2015 - Present
Inergex July 2015 - Present
EarthLink Business July 2013 - Present
EarthLink Business May 2013 - Present
Earthlink April 2012 - Present
Synergy Global Solutions April 2010 - April 2012
TeleTech January 2008 - December 2010
TeleTech January 2004 - December 2007
Skills
Knowledge Base, Public Speaking, Technical Support, Team Leadership, Document Management, Document Drafting, Technical Writing, Teaching, Microsoft Excel, Troubleshooting, Training, Software Documentation, Active Directory, Linux, Windows 7, Networking, Computer Hardware, Hardware, Call Centers, Customer Service, VMware, VPN, Microsoft Office, Citrix, Operating Systems, Telecommunications, TCP/IP, Servers, SharePoint, Network Engineering, Ubuntu, Avaya, Cisco Call Manager, Wikimedia, HP Service Center, Novell Netware, HP Service Manager, eWFM, Aspect ACD, ACD Management, ServiceNow, Karate, Windows XP
Education
SUNY at Buffalo 2013 — 2013
Bachelor's degree in progress., Political Science and Government
Niagara County Community College 2000 — 2008
Associate of Arts and Sciences (A.A.S.), Humanities/Humanistic Studies
Niagara Falls High School 1996 — 1999
Inergex September 2015 - Present
Inergex July 2015 - Present
EarthLink Business July 2013 - Present
EarthLink Business May 2013 - Present
Earthlink April 2012 - Present
Synergy Global Solutions April 2010 - April 2012
TeleTech January 2008 - December 2010
TeleTech January 2004 - December 2007
Skills
Knowledge Base, Public Speaking, Technical Support, Team Leadership, Document Management, Document Drafting, Technical Writing, Teaching, Microsoft Excel, Troubleshooting, Training, Software Documentation, Active Directory, Linux, Windows 7, Networking, Computer Hardware, Hardware, Call Centers, Customer Service, VMware, VPN, Microsoft Office, Citrix, Operating Systems, Telecommunications, TCP/IP, Servers, SharePoint, Network Engineering, Ubuntu, Avaya, Cisco Call Manager, Wikimedia, HP Service Center, Novell Netware, HP Service Manager, eWFM, Aspect ACD, ACD Management, ServiceNow, Karate, Windows XP
Education
SUNY at Buffalo 2013 — 2013
Bachelor's degree in progress., Political Science and Government
Niagara County Community College 2000 — 2008
Associate of Arts and Sciences (A.A.S.), Humanities/Humanistic Studies
Niagara Falls High School 1996 — 1999
Scott Irving Scott Irving's TeleTech Experience July 2014 - Present
Job Customer Service Representative at TeleTech
Industry Hospitality
Experience
TeleTech July 2014 - Present
Drury Hotels March 2012 - July 2014
Skills
Front Office, Customer Satisfaction, Hospitality, Hotels, Customer Service, Hospitality Industry, Hospitality Management, Hotel Management, Revenue Analysis, Food & Beverage, Time Management, Hotel Booking, Telephone Skills, Microsoft Office, Sales, Event Planning, Rooms Division, Data Entry, Micros, Meeting Planning, Restaurants, Tourism, Property Management..., Concierge Services, Resorts
Education
Moraine Valley Community College 1989 — 1992
NA, Law
Oak Forest High School 1981 — 1985
N/A, N/A
TeleTech July 2014 - Present
Drury Hotels March 2012 - July 2014
Skills
Front Office, Customer Satisfaction, Hospitality, Hotels, Customer Service, Hospitality Industry, Hospitality Management, Hotel Management, Revenue Analysis, Food & Beverage, Time Management, Hotel Booking, Telephone Skills, Microsoft Office, Sales, Event Planning, Rooms Division, Data Entry, Micros, Meeting Planning, Restaurants, Tourism, Property Management..., Concierge Services, Resorts
Education
Moraine Valley Community College 1989 — 1992
NA, Law
Oak Forest High School 1981 — 1985
N/A, N/A
Lynne Mueller Lynne Mueller's TeleTech Experience August 1997 - March 2010
Job HR Professional Looking for New Opportunity
Industry Human Resources
Experience
Moog-ISP August 2012 - November 2014
AMPAC-ISP April 2010 - August 2012
TeleTech August 1997 - March 2010
Opportunities Unlimited of Niagara August 1987 - August 1997
Skills
Recruiting, Employee Relations, Human Resources, Employee Benefits, Payroll, Applicant Tracking..., Talent Acquisition, Onboarding, HRIS, Technical Recruiting, Talent Management, Performance Management, Deferred Compensation, Benefits Administration, College Recruiting, Sourcing, Employee Engagement, Internet Recruiting, Personnel Management, New Hire Orientations, Workforce Planning, Process Improvement, Staffing Services, Taleo, Employer Branding, Succession Planning, Benefits Negotiation, Interviews, Policy, Management, Coaching, HR Policies, Screening Resumes, Labor Relations, Temporary Placement, Hiring, Job Fairs
Education
State University of New York Empire State College 1993 — 1997
Bachelor of Professional Studies (BPS), HR Management
Niagara County Community College 1991 — 1993
Associate of Arts and Sciences (AAS), Secretarial Studies
Moog-ISP August 2012 - November 2014
AMPAC-ISP April 2010 - August 2012
TeleTech August 1997 - March 2010
Opportunities Unlimited of Niagara August 1987 - August 1997
Skills
Recruiting, Employee Relations, Human Resources, Employee Benefits, Payroll, Applicant Tracking..., Talent Acquisition, Onboarding, HRIS, Technical Recruiting, Talent Management, Performance Management, Deferred Compensation, Benefits Administration, College Recruiting, Sourcing, Employee Engagement, Internet Recruiting, Personnel Management, New Hire Orientations, Workforce Planning, Process Improvement, Staffing Services, Taleo, Employer Branding, Succession Planning, Benefits Negotiation, Interviews, Policy, Management, Coaching, HR Policies, Screening Resumes, Labor Relations, Temporary Placement, Hiring, Job Fairs
Education
State University of New York Empire State College 1993 — 1997
Bachelor of Professional Studies (BPS), HR Management
Niagara County Community College 1991 — 1993
Associate of Arts and Sciences (AAS), Secretarial Studies
Vanessa Henman Vanessa Henman's TeleTech Experience May 2013 - March 2014
Job Inside Sales Specialist at Optiv
Industry Marketing and Advertising
Experience
Optiv Inc March 2014 - Present
TeleTech May 2013 - March 2014
Gap Inc. February 2007 - October 2013
Farmers Insurance September 2011 - September 2012
MoCones April 2001 - September 2012
Skills
Customer Service, Social Media, Event Planning, Management, Organization, Microsoft Excel, Microsoft Word, Training, Salesforce.com, Leadership, Sales Support Tools, Public Relations, Social Networking, Time Management, Project Planning
Education
Montana State University-Billings 2008 — 2012
Bachelor's degree, Public Relations
Montana State University-Bozeman 2006 — 2008
Laurel High School 2002 — 2006
Optiv Inc March 2014 - Present
TeleTech May 2013 - March 2014
Gap Inc. February 2007 - October 2013
Farmers Insurance September 2011 - September 2012
MoCones April 2001 - September 2012
Skills
Customer Service, Social Media, Event Planning, Management, Organization, Microsoft Excel, Microsoft Word, Training, Salesforce.com, Leadership, Sales Support Tools, Public Relations, Social Networking, Time Management, Project Planning
Education
Montana State University-Billings 2008 — 2012
Bachelor's degree, Public Relations
Montana State University-Bozeman 2006 — 2008
Laurel High School 2002 — 2006
Dee Manley's TeleTech Experience April 2014 - September 2014
Job High School Registrar/ District Wide APSCN Coordinator & E School Administrator at Cutter Morning Star High School
Industry Education Management
Experience
Cutter Morning Star High School January 2015 - Present
TeleTech April 2014 - September 2014
TeleTech November 2013 - February 2014
Dollar General June 2013 - September 2013
ACCENT Marketing February 2012 - October 2012
Dollar General August 2010 - October 2010
Quik Sak July 2009 - May 2010
Skills
Customer Service, Computer Hardware, Computer Repair, Customer Retention, Customer Support, Assistant Work, Cash Handling, Cash Register, Data Entry, Professional Phone..., Typing, Carpentry, Call Centers, Construction, Communication, Cashiering, Coordination, Data Collection, Multi-Task Management, Organization Skills, Time Management, Annual Reports, Spreadsheets, Telephone Skills, Master Scheduling, Microsoft Office Suite, Creative Problem Solving, Mathematics, Sales, Troubleshooting, Invoicing, Customer Satisfaction, Customer Experience, Teamwork, Analysis, Retail, Microsoft Word, Microsoft Excel, People Skills
Education
National Park Community College 2009 — 2011
Associate of Science (A.S.), Mathematics
National Park Community College 2006 — 2008
Associate of Arts (A.A.), Mathematics, 3.56
Cutter Morning Star High School January 2015 - Present
TeleTech April 2014 - September 2014
TeleTech November 2013 - February 2014
Dollar General June 2013 - September 2013
ACCENT Marketing February 2012 - October 2012
Dollar General August 2010 - October 2010
Quik Sak July 2009 - May 2010
Skills
Customer Service, Computer Hardware, Computer Repair, Customer Retention, Customer Support, Assistant Work, Cash Handling, Cash Register, Data Entry, Professional Phone..., Typing, Carpentry, Call Centers, Construction, Communication, Cashiering, Coordination, Data Collection, Multi-Task Management, Organization Skills, Time Management, Annual Reports, Spreadsheets, Telephone Skills, Master Scheduling, Microsoft Office Suite, Creative Problem Solving, Mathematics, Sales, Troubleshooting, Invoicing, Customer Satisfaction, Customer Experience, Teamwork, Analysis, Retail, Microsoft Word, Microsoft Excel, People Skills
Education
National Park Community College 2009 — 2011
Associate of Science (A.S.), Mathematics
National Park Community College 2006 — 2008
Associate of Arts (A.A.), Mathematics, 3.56
Anil Nimma Anil Nimma's TeleTech Experience August 2001 - October 2006
Job Sharepoint Architect/Consultant
Industry Information Technology and Services
Experience
Arizona Public Service (APS) August 2015 - Present
Qualcomm November 2006 - July 2015
Teletech August 2001 - October 2006
Carabunga/Newgen Results March 2000 - July 2001
http://www.motorolasolutions.com/ March 1999 - March 2000
Sonata Software Ltd February 1998 - February 1999
Skills
.NET, SharePoint, Microsoft SQL Server, ASP.NET, IIS, Offshore Operations, C#, JavaScript, Software Project..., Oracle, Scrum, Software Development, Architectures, Architecture, Agile Methodologies, HTML, Web Services, ADO.NET, IT Outsourcing, PL/SQL, UML, Microsoft Technologies, Microsoft Office..., jQuery, T-SQL, SSIS, Offshore Software..., Windows
Education
Nagpur University 1991 — 1995
B.E
Arizona Public Service (APS) August 2015 - Present
Qualcomm November 2006 - July 2015
Teletech August 2001 - October 2006
Carabunga/Newgen Results March 2000 - July 2001
http://www.motorolasolutions.com/ March 1999 - March 2000
Sonata Software Ltd February 1998 - February 1999
Skills
.NET, SharePoint, Microsoft SQL Server, ASP.NET, IIS, Offshore Operations, C#, JavaScript, Software Project..., Oracle, Scrum, Software Development, Architectures, Architecture, Agile Methodologies, HTML, Web Services, ADO.NET, IT Outsourcing, PL/SQL, UML, Microsoft Technologies, Microsoft Office..., jQuery, T-SQL, SSIS, Offshore Software..., Windows
Education
Nagpur University 1991 — 1995
B.E
Scott Galbreth Scott Galbreth's TeleTech Experience 2000 - 2005
Job Vice President of Technology at National MS Society ☛ National Program & Project Management
Industry Information Technology and Services
Experience
National MS Society 2013 - Present
National MS Society 2009 - 2013
National MS Society 2007 - 2009
National MS Society 2006 - 2007
Eli Lilly 2005 - 2006
Teletech 2000 - 2005
EDS 1997 - 2000
Management Solutions, Inc 1995 - 1997
Amoco 1985 - 1995
Skills
Vendor Management, IT Operations, Cross-functional Team..., Program Management, Telecommunications, Call Center, Information Technology, Strategic Planning, Training, CRM, Nonprofits, Oil/Gas, Data Warehousing, Disaster Recovery, Data Center, Project Management, Process Improvement, Non-profits, Business Analysis, Change Management, Team Leadership, Visio, ITIL, Project Planning, Outsourcing, PMP, Business Development, Network Security, Software Development, Retail, Management Consulting, Avaya, Facilities Management, Help Desk Support, Data Integration, Windows 7, Windows Server, Business Continuity, System Administration, SaaS, IT Strategy, SharePoint, Oil&Gas, Point of Purchase, Operational Risk, Infrastructure Design, Full SDLC, Risk Management, IT Architecture &..., Organizational...
Education
Webster University 1992 — 1995
MBA, Marketing
Northeastern Illinois University 1980 — 1984
BS, Computer Science
Roosevelt High School 1976 — 1980
National MS Society 2013 - Present
National MS Society 2009 - 2013
National MS Society 2007 - 2009
National MS Society 2006 - 2007
Eli Lilly 2005 - 2006
Teletech 2000 - 2005
EDS 1997 - 2000
Management Solutions, Inc 1995 - 1997
Amoco 1985 - 1995
Skills
Vendor Management, IT Operations, Cross-functional Team..., Program Management, Telecommunications, Call Center, Information Technology, Strategic Planning, Training, CRM, Nonprofits, Oil/Gas, Data Warehousing, Disaster Recovery, Data Center, Project Management, Process Improvement, Non-profits, Business Analysis, Change Management, Team Leadership, Visio, ITIL, Project Planning, Outsourcing, PMP, Business Development, Network Security, Software Development, Retail, Management Consulting, Avaya, Facilities Management, Help Desk Support, Data Integration, Windows 7, Windows Server, Business Continuity, System Administration, SaaS, IT Strategy, SharePoint, Oil&Gas, Point of Purchase, Operational Risk, Infrastructure Design, Full SDLC, Risk Management, IT Architecture &..., Organizational...
Education
Webster University 1992 — 1995
MBA, Marketing
Northeastern Illinois University 1980 — 1984
BS, Computer Science
Roosevelt High School 1976 — 1980
Ron Klimley's TeleTech Experience 2009 - 2011
Job Global Training Director at kgb
Industry Professional Training & Coaching
Experience
kgb July 2015 - Present
Afni January 2011 - July 2015
International Customer Service Association - Arizona Chapter 2012 - 2014
Board of Directors: VP at International Customer Service Association - Chicago Chapter January 2012 - June 2012
TeleTech 2009 - 2011
Teletech 2008 - 2009
Teletech 2005 - 2008
TeleTech 2002 - 2005
Teletech 1998 - 2002
Skills
Coaching, Call Center, Leadership Development, Instructor-led Training, Team Management, Team Leadership, Employee Training, Training, Leadership, Training Delivery, Management, Call Centers, Program Management, Recruiting, Team Building, Software Documentation, Performance Management, Organizational..., Quality Assurance, Customer Satisfaction, Human Resources, Analysis, Time Management, Customer Experience, Customer Service, Strategic Planning, Vendor Management, Account Management, Employee Benefits, Employee Relations, Needs Analysis, Employee Engagement, Process Improvement, BPO, Workforce Management
Education
Rochester Institute of Technology 1983 — 1986
Bachelor of Science, Business, Marketing
Monroe Community College 1981 — 1983
Associate in Science, Business Administration - Marketing
kgb July 2015 - Present
Afni January 2011 - July 2015
International Customer Service Association - Arizona Chapter 2012 - 2014
Board of Directors: VP at International Customer Service Association - Chicago Chapter January 2012 - June 2012
TeleTech 2009 - 2011
Teletech 2008 - 2009
Teletech 2005 - 2008
TeleTech 2002 - 2005
Teletech 1998 - 2002
Skills
Coaching, Call Center, Leadership Development, Instructor-led Training, Team Management, Team Leadership, Employee Training, Training, Leadership, Training Delivery, Management, Call Centers, Program Management, Recruiting, Team Building, Software Documentation, Performance Management, Organizational..., Quality Assurance, Customer Satisfaction, Human Resources, Analysis, Time Management, Customer Experience, Customer Service, Strategic Planning, Vendor Management, Account Management, Employee Benefits, Employee Relations, Needs Analysis, Employee Engagement, Process Improvement, BPO, Workforce Management
Education
Rochester Institute of Technology 1983 — 1986
Bachelor of Science, Business, Marketing
Monroe Community College 1981 — 1983
Associate in Science, Business Administration - Marketing
Dean Beltrano's TeleTech Experience September 1998 - June 2003
Job Team Lead at US Small Business Administration
Industry Government Administration
Experience
US Small Business Administration Office of Disaster Assistance January 2012 - Present
US Small Business Administration August 2004 - Present
Buffalo March 2004 - Present
US SBA ODA August 2004 - May 2005
Contemporary Services, Inc. / Wells Fargo Home Mortgage June 2003 - November 2003
TeleTech September 1998 - June 2003
Teletech Holdings, Inc January 1998 - January 2003
Electro-Dyn Electronics September 1988 - September 1998
Electro-Dyn Electronics January 1988 - January 1998
Skills
Training Delivery, Training Skills, Training & Development, Employee Training, Training, Quality Assurance, Management, Analysis, Customer Service, Event Planning, Fundraising, Negotiation, Nonprofits, Policy, Public Speaking, Time Management, Software Documentation
Education
Niagara County Community College 1990 — 1993
Associate, Communication and Media Studies
Niagara County Community College 1990 — 1993
Associate, Communications/Media Arts
Niagara County Community College
Associate Degree, Communication/Media Arts
US Small Business Administration Office of Disaster Assistance January 2012 - Present
US Small Business Administration August 2004 - Present
Buffalo March 2004 - Present
US SBA ODA August 2004 - May 2005
Contemporary Services, Inc. / Wells Fargo Home Mortgage June 2003 - November 2003
TeleTech September 1998 - June 2003
Teletech Holdings, Inc January 1998 - January 2003
Electro-Dyn Electronics September 1988 - September 1998
Electro-Dyn Electronics January 1988 - January 1998
Skills
Training Delivery, Training Skills, Training & Development, Employee Training, Training, Quality Assurance, Management, Analysis, Customer Service, Event Planning, Fundraising, Negotiation, Nonprofits, Policy, Public Speaking, Time Management, Software Documentation
Education
Niagara County Community College 1990 — 1993
Associate, Communication and Media Studies
Niagara County Community College 1990 — 1993
Associate, Communications/Media Arts
Niagara County Community College
Associate Degree, Communication/Media Arts
Candice Tillman Candice Tillman's TeleTech Experience August 2011 - September 2011
Job CSA at SPI Healthcare
Industry Banking
Experience
SPI Healthcare March 2012 - Present
TeleTech August 2011 - September 2011
Bank of America August 2010 - September 2011
Skills
Call Center, Customer Service, Telephone Skills, Data Entry, Escalation, Outbound, Avaya, Inbound, Customer Satisfaction, Outlook, Typing, Customer Relations, Billing, Microsoft Office, Troubleshooting, Word, Excel, Fax, Printers, Internet Explorer, Computer Hardware, Customer Retention, Lotus Notes, Microsoft Office 2007, Documentation, XP, Laptops, Client Services, Problem Solving, Windows, Administrative Support
Education
North Carolina Agricultural and Technical State University 2002 — 2007
BA of Arts, Music
SPI Healthcare March 2012 - Present
TeleTech August 2011 - September 2011
Bank of America August 2010 - September 2011
Skills
Call Center, Customer Service, Telephone Skills, Data Entry, Escalation, Outbound, Avaya, Inbound, Customer Satisfaction, Outlook, Typing, Customer Relations, Billing, Microsoft Office, Troubleshooting, Word, Excel, Fax, Printers, Internet Explorer, Computer Hardware, Customer Retention, Lotus Notes, Microsoft Office 2007, Documentation, XP, Laptops, Client Services, Problem Solving, Windows, Administrative Support
Education
North Carolina Agricultural and Technical State University 2002 — 2007
BA of Arts, Music
Christy Chavez Christy Chavez's TeleTech Experience October 2011 - Present
Job Customer Service at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech October 2011 - Present
TeleTech October 2011 - Present
Sitel January 2008 - January 2010
Walgreens January 2005 - March 2007
Home Run Pizza December 1999 - February 2005
Skills
Customer Service, Hard work Ethic, Quick Learner, Team-oriented, Pharmacy Technicians, Customer Experience, Data Entry, Teamwork, Telephone Skills
Education
National American University 2010 — 2012
Diploma, Medical Billing and Coding
National American University-Albuquerque 2010 — 2012
Diploma, Medical Billing and COding
PIMA Medical Institute 2005 2004 — 2005
Diploma, Pharmacy Technician/Assistant
TeleTech October 2011 - Present
TeleTech October 2011 - Present
Sitel January 2008 - January 2010
Walgreens January 2005 - March 2007
Home Run Pizza December 1999 - February 2005
Skills
Customer Service, Hard work Ethic, Quick Learner, Team-oriented, Pharmacy Technicians, Customer Experience, Data Entry, Teamwork, Telephone Skills
Education
National American University 2010 — 2012
Diploma, Medical Billing and Coding
National American University-Albuquerque 2010 — 2012
Diploma, Medical Billing and COding
PIMA Medical Institute 2005 2004 — 2005
Diploma, Pharmacy Technician/Assistant
Felicia Young Felicia Young's TeleTech Experience 1997 - 2000
Job Dedicated to results
Industry Hospital & Health Care
Experience
BlueCross BlueShield of Western New York May 2012 - Present
University at Buffalo July 2010 - May 2011
Kaleida Health September 2008 - August 2010
Univera Healthcare December 2001 - September 2008
M&T Bank March 2000 - September 2001
TeleTech 1997 - 2000
Skills
Recruiting, Employee Relations, Human Resources, Talent Acquisition, Interviews, Applicant Tracking..., New Hire Orientations, HRIS, Employee Benefits, Temporary Placement, Hiring, Temporary Staffing
Education
Buffalo State College
Niagara County Community College
BlueCross BlueShield of Western New York May 2012 - Present
University at Buffalo July 2010 - May 2011
Kaleida Health September 2008 - August 2010
Univera Healthcare December 2001 - September 2008
M&T Bank March 2000 - September 2001
TeleTech 1997 - 2000
Skills
Recruiting, Employee Relations, Human Resources, Talent Acquisition, Interviews, Applicant Tracking..., New Hire Orientations, HRIS, Employee Benefits, Temporary Placement, Hiring, Temporary Staffing
Education
Buffalo State College
Niagara County Community College
Raymond B. Dworzanski Raymond B. Dworzanski's TeleTech Experience 1997 - 2001
Job Customer Service Manager at Superior Lubricants Company, Inc.
Industry Oil & Energy
Experience
Superior Lubricants Company, Inc. November 2013 - Present
LocalEdge November 2011 - October 2013
PAETEC Energy September 2010 - May 2011
Integrys Energy Services of New York April 2005 - February 2010
Saint-Gobain Technical Fabrics April 2002 - April 2005
TeleTech 1997 - 2001
The Advantage Company / Stereo Advantage December 1993 - May 1997
Skills
Program Management, Team Building, CRM, Marketing, Call Center, Change Management, Management, Procedure Development, Procedure Review, Quality Assurance, Internal Audit, International Relations, Phone Skills, Phone Etiquette, Training, Call Centers, Access, Telephone Skills, Customer Service
Education
State University of New York College at Buffalo 1993 — 1997
Bachelors, Business Administration, Management and Operations
Niagara County Community College 1991 — 1993
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
Superior Lubricants Company, Inc. November 2013 - Present
LocalEdge November 2011 - October 2013
PAETEC Energy September 2010 - May 2011
Integrys Energy Services of New York April 2005 - February 2010
Saint-Gobain Technical Fabrics April 2002 - April 2005
TeleTech 1997 - 2001
The Advantage Company / Stereo Advantage December 1993 - May 1997
Skills
Program Management, Team Building, CRM, Marketing, Call Center, Change Management, Management, Procedure Development, Procedure Review, Quality Assurance, Internal Audit, International Relations, Phone Skills, Phone Etiquette, Training, Call Centers, Access, Telephone Skills, Customer Service
Education
State University of New York College at Buffalo 1993 — 1997
Bachelors, Business Administration, Management and Operations
Niagara County Community College 1991 — 1993
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
Austin Flaherty's TeleTech Experience November 2008 - February 2009
Job Technical Analyst, Leader and Paintball Enthusiast.
Industry Information Technology and Services
Experience
NTT DATA Corporation March 2014 - Present
BlackBerry March 2011 - November 2013
BlackBerry January 2010 - March 2011
Video Quest July 2008 - January 2010
Mersey Road Paintball June 2001 - 2010
TeleTech November 2008 - February 2009
Wal-Mart August 2003 - October 2007
Three Brooks Home Owners Association May 2006 - May 2006
Skills
Blackberry Enterprise..., Blackberry, Technical Support, Active Directory, BMC Remedy, BlackBerry PlayBook, Quality Assurance, Technical Audits, Training, Playbook, Operating Systems, Troubleshooting, Smartphones, Blackberry OS, Wireless Networking, Mobile Device Management, Testing, Remote Desktop, Laptops, Microsoft Exchange, Software Installation, TCP/IP, Hardware Support, Windows 7, VPN, Hardware, Help Desk Support, DNS, DHCP, Computer Hardware, Windows XP Pro, Windows XP
Education
Nova Scotia Community College 2004 — 2006
Information Technology, Programming
NTT DATA Corporation March 2014 - Present
BlackBerry March 2011 - November 2013
BlackBerry January 2010 - March 2011
Video Quest July 2008 - January 2010
Mersey Road Paintball June 2001 - 2010
TeleTech November 2008 - February 2009
Wal-Mart August 2003 - October 2007
Three Brooks Home Owners Association May 2006 - May 2006
Skills
Blackberry Enterprise..., Blackberry, Technical Support, Active Directory, BMC Remedy, BlackBerry PlayBook, Quality Assurance, Technical Audits, Training, Playbook, Operating Systems, Troubleshooting, Smartphones, Blackberry OS, Wireless Networking, Mobile Device Management, Testing, Remote Desktop, Laptops, Microsoft Exchange, Software Installation, TCP/IP, Hardware Support, Windows 7, VPN, Hardware, Help Desk Support, DNS, DHCP, Computer Hardware, Windows XP Pro, Windows XP
Education
Nova Scotia Community College 2004 — 2006
Information Technology, Programming
Samuel Ziegler Samuel Ziegler's TeleTech Experience September 2009 - July 2012
Job Product Support Analyst at McKesson
Industry Information Technology and Services
Experience
McKesson January 2015 - Present
Twisted Pair Services December 2013 - Present
Lowther Johnson Attorney At Law, LLC September 2012 - December 2013
TeleTech September 2009 - July 2012
Skills
Computer Repair, Computer Network..., Audio Engineering, Audio Editing, Audio Post Production, Professional Audio, Graphic Design, Music Production, Laptops, HP, Networking, Technical Support, Remote Desktop, Printers, Network Administration, Windows 7, Call Centers, Help Desk Support, Computer Hardware
Education
Missouri State University 2013 — 2015
Bachelor of Business Administration (BBA)
Ozarks Technical Community College 2011 — 2013
Associate of Arts (A.A.)
McKesson January 2015 - Present
Twisted Pair Services December 2013 - Present
Lowther Johnson Attorney At Law, LLC September 2012 - December 2013
TeleTech September 2009 - July 2012
Skills
Computer Repair, Computer Network..., Audio Engineering, Audio Editing, Audio Post Production, Professional Audio, Graphic Design, Music Production, Laptops, HP, Networking, Technical Support, Remote Desktop, Printers, Network Administration, Windows 7, Call Centers, Help Desk Support, Computer Hardware
Education
Missouri State University 2013 — 2015
Bachelor of Business Administration (BBA)
Ozarks Technical Community College 2011 — 2013
Associate of Arts (A.A.)
Catherine Laughlan's TeleTech Experience January 2004 - February 2010
Job Contestant on Season 14 of The Biggest Loser
Industry Health, Wellness and Fitness
Experience
NBC The Biggest Loser 2012 - 2013
TeleTech January 2004 - February 2010
Skills
Employee Training, Team Building, Team Leadership, Team Management, Health Education, Exercise, Nutrition, Leadership, Call Centers, Microsoft Office, Public Speaking, Leadership Development
Education
Niagara University 2010 — 2012
Human Resources Development
Wilson Central High School 1997 — 2002
NBC The Biggest Loser 2012 - 2013
TeleTech January 2004 - February 2010
Skills
Employee Training, Team Building, Team Leadership, Team Management, Health Education, Exercise, Nutrition, Leadership, Call Centers, Microsoft Office, Public Speaking, Leadership Development
Education
Niagara University 2010 — 2012
Human Resources Development
Wilson Central High School 1997 — 2002
William Matheson William Matheson's TeleTech Experience April 2006 - July 2006
Job Information Technology
Industry Information Technology and Services
Experience
Dalhousie University December 2014 - May 2015
Teq Mod May 2013 - June 2013
Bibliothèque Sénateur Ambroise H. Comeau Memorial June 2011 - July 2011
Advantage Communications January 2011 - May 2011
Seiko Gakuen January 2008 - December 2008
TeleTech April 2006 - July 2006
Canada World Youth July 2005 - January 2006
Canada World Youth August 2004 - March 2005
Symcor April 2004 - August 2004
Skills
Teaching, Windows, Customer Service, Microsoft Office, C#, ASP.NET, HTML, Team Leadership, Ruby on Rails, JavaSE, Public Speaking, Social Media, Editing, Leadership, Teamwork, Microsoft Excel, Event Planning, Research, Time Management
Education
Saint Mary's University 2000 — 2004
Bachelor of Arts (B.A.), English, Creative Writing, 3.25
Nova Scotia Community College 2011 — 2013
Diploma in Information Technology, Programming, 98
Dalhousie University December 2014 - May 2015
Teq Mod May 2013 - June 2013
Bibliothèque Sénateur Ambroise H. Comeau Memorial June 2011 - July 2011
Advantage Communications January 2011 - May 2011
Seiko Gakuen January 2008 - December 2008
TeleTech April 2006 - July 2006
Canada World Youth July 2005 - January 2006
Canada World Youth August 2004 - March 2005
Symcor April 2004 - August 2004
Skills
Teaching, Windows, Customer Service, Microsoft Office, C#, ASP.NET, HTML, Team Leadership, Ruby on Rails, JavaSE, Public Speaking, Social Media, Editing, Leadership, Teamwork, Microsoft Excel, Event Planning, Research, Time Management
Education
Saint Mary's University 2000 — 2004
Bachelor of Arts (B.A.), English, Creative Writing, 3.25
Nova Scotia Community College 2011 — 2013
Diploma in Information Technology, Programming, 98
Amy Quesenberry Amy Quesenberry's TeleTech Experience March 2011 - Present
Job Director, Human Capital at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech March 2011 - Present
TeleTech Holdings March 2011 - Present
TeleTech February 2007 - March 2011
QualStaff Resources May 2005 - February 2007
Arey Jones Educational Solutions June 2002 - November 2003
The Sutherland Group November 2000 - June 2002
Skills
Performance Management, Employee Engagement, Talent Acquisition, Talent Management, Taleo, Employee Relations, BPO, Workforce Planning, Workforce Management, Outsourcing, Deferred Compensation, Human Resources, Negotiation, Team Building, Program Management, Budgets, Employee Training, Management, Process Improvement, Leadership Development, Training, Interviews, Recruiting, HRIS, Hiring, Team Management, Team Leadership, Contract Recruitment, Personnel Management, Call Centers, Leadership, Onboarding
Education
University of Phoenix 2005 — 2007
Bachelor of Science (B.S.), Business
University of Phoenix 2005 — 2007
Bachelor of Science, Business Management
Modesto Junior College 1989 — 1996
TeleTech March 2011 - Present
TeleTech Holdings March 2011 - Present
TeleTech February 2007 - March 2011
QualStaff Resources May 2005 - February 2007
Arey Jones Educational Solutions June 2002 - November 2003
The Sutherland Group November 2000 - June 2002
Skills
Performance Management, Employee Engagement, Talent Acquisition, Talent Management, Taleo, Employee Relations, BPO, Workforce Planning, Workforce Management, Outsourcing, Deferred Compensation, Human Resources, Negotiation, Team Building, Program Management, Budgets, Employee Training, Management, Process Improvement, Leadership Development, Training, Interviews, Recruiting, HRIS, Hiring, Team Management, Team Leadership, Contract Recruitment, Personnel Management, Call Centers, Leadership, Onboarding
Education
University of Phoenix 2005 — 2007
Bachelor of Science (B.S.), Business
University of Phoenix 2005 — 2007
Bachelor of Science, Business Management
Modesto Junior College 1989 — 1996
Janet Dyson's TeleTech Experience June 2007 - March 2009
Job Library Assistant 6 Youth Services at Halifax Public Libraries
Industry Libraries
Experience
Halifax Public Libraries February 2015 - Present
Halifax Public Libraries July 2014 - February 2015
Halifax Public Libraries July 2013 - July 2014
Halifax Public Libraries November 2012 - July 2013
Halifax Public Libraries March 2012 - November 2012
Halifax Public Libraries March 2011 - March 2012
Crohn's and Colitis Foundation of Canada April 2009 - July 2010
TeleTech June 2007 - March 2009
The Chester Clipper February 2007 - February 2009
Skills
Writing, Editing, Customer Service, Information Retrieval, Information Gathering, Information Management, Reference Services, Cataloging, Supervisory Skills, Training Skills, Coaching Staff, Research, Library, Training, Library Science, Archives, Public Libraries, Collection Development, Library Instruction, Library Reference, Digital Libraries, Electronic Resources, Academic Libraries, Circulation, Library Research, Virtual Reference, Library Management, Reader's Advisory, Fundraising, Public Services
Education
Nova Scotia Community College 2010 — 2012
Library and Information Technology
University of King's College 2000 — 2004
Bachelor's Degree, Journalism (Honours)
Halifax Public Libraries February 2015 - Present
Halifax Public Libraries July 2014 - February 2015
Halifax Public Libraries July 2013 - July 2014
Halifax Public Libraries November 2012 - July 2013
Halifax Public Libraries March 2012 - November 2012
Halifax Public Libraries March 2011 - March 2012
Crohn's and Colitis Foundation of Canada April 2009 - July 2010
TeleTech June 2007 - March 2009
The Chester Clipper February 2007 - February 2009
Skills
Writing, Editing, Customer Service, Information Retrieval, Information Gathering, Information Management, Reference Services, Cataloging, Supervisory Skills, Training Skills, Coaching Staff, Research, Library, Training, Library Science, Archives, Public Libraries, Collection Development, Library Instruction, Library Reference, Digital Libraries, Electronic Resources, Academic Libraries, Circulation, Library Research, Virtual Reference, Library Management, Reader's Advisory, Fundraising, Public Services
Education
Nova Scotia Community College 2010 — 2012
Library and Information Technology
University of King's College 2000 — 2004
Bachelor's Degree, Journalism (Honours)
Holly Nowak, MBA, SPHR's TeleTech Experience 2002 - 2004
Job HR Leader at Alcott HR
Industry Human Resources
Experience
Alcott HR May 2008 - Present
Alcott HR January 2005 - May 2008
Alcott HR February 2004 - January 2005
TeleTech 2002 - 2004
Ultimate Staffing 2001 - 2002
Pro Staff 1997 - 2001
Skills
Employee Relations, Human Resources, Training, Leadership, Benefits Administration, Performance Management, HRIS, Recruiting, Management, Employee Benefits, FMLA, HR Policies, New Hire Orientations, Onboarding, Deferred Compensation, Contract Recruitment, Policy, FLSA, Employee Training, Employee Handbooks, Training Facilitation, Employee Management, Team Building..., Employee Recognition
Education
Niagara University 2002 — 2004
MBA, Human Resource Management
Niagara University 1993 — 1997
BA, Psychology
Alcott HR May 2008 - Present
Alcott HR January 2005 - May 2008
Alcott HR February 2004 - January 2005
TeleTech 2002 - 2004
Ultimate Staffing 2001 - 2002
Pro Staff 1997 - 2001
Skills
Employee Relations, Human Resources, Training, Leadership, Benefits Administration, Performance Management, HRIS, Recruiting, Management, Employee Benefits, FMLA, HR Policies, New Hire Orientations, Onboarding, Deferred Compensation, Contract Recruitment, Policy, FLSA, Employee Training, Employee Handbooks, Training Facilitation, Employee Management, Team Building..., Employee Recognition
Education
Niagara University 2002 — 2004
MBA, Human Resource Management
Niagara University 1993 — 1997
BA, Psychology
Jeff Berke Jeff Berke's TeleTech Experience November 2006 - December 2007
Job Executive Vice President, Sales & Marketing at V12 Group
Industry Marketing and Advertising
Experience
V12 Group December 2007 - Present
TeleTech November 2006 - December 2007
Protocol Global Solutions 1999 - 2003
EDS 1997 - 1999
American Express 1984 - 1996
Skills
Strategy, Direct Marketing, Customer Acquisition, Marketing Management, Database Marketing, Business Development, Lead Generation, Analytics, CRM, Email Marketing, Account Management, Digital Marketing, Enterprise Software, New Business Development, Digital Strategy, Management, Selling, Leadership, Marketing, Strategic Partnerships, Product Development, Integrated Marketing, B2B, Multi-channel Marketing, Salesforce.com, Online Marketing, Sales, Online Advertising, Interactive Marketing, Product Marketing, E-commerce, Direct Mail, Marketing Strategy, SaaS, SEM, Mobile Marketing
Education
Northern Illinois University 1989 — 1993
B.S., Marketing
V12 Group December 2007 - Present
TeleTech November 2006 - December 2007
Protocol Global Solutions 1999 - 2003
EDS 1997 - 1999
American Express 1984 - 1996
Skills
Strategy, Direct Marketing, Customer Acquisition, Marketing Management, Database Marketing, Business Development, Lead Generation, Analytics, CRM, Email Marketing, Account Management, Digital Marketing, Enterprise Software, New Business Development, Digital Strategy, Management, Selling, Leadership, Marketing, Strategic Partnerships, Product Development, Integrated Marketing, B2B, Multi-channel Marketing, Salesforce.com, Online Marketing, Sales, Online Advertising, Interactive Marketing, Product Marketing, E-commerce, Direct Mail, Marketing Strategy, SaaS, SEM, Mobile Marketing
Education
Northern Illinois University 1989 — 1993
B.S., Marketing
Wendie Benson Wendie Benson's TeleTech Experience June 2009 - June 2009
Job Food & Beverages Professional
Industry Food & Beverages
Experience
TeleTech June 2009 - June 2009
Boulevard Home Furnishings March 2004 - October 2008
coca-cola north america April 2001 - February 2004
Education
Montana State University-Bozeman 1990 — 1994
Human Develop and Family Science
TeleTech June 2009 - June 2009
Boulevard Home Furnishings March 2004 - October 2008
coca-cola north america April 2001 - February 2004
Education
Montana State University-Bozeman 1990 — 1994
Human Develop and Family Science
David Ramsey's TeleTech Experience 2015 - Present
Job SVP & Chief Information Officer at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech 2015 - Present
Diebold 2011 - 2015
The Hackett Group 2010 - 2011
Acelity - (KCI) 2007 - 2010
McKesson - (PSS World Medical) 1996 - 2007
Hertz 1991 - 1996
Education
Montana State University-Bozeman
University of Minnesota-Twin Cities
TeleTech 2015 - Present
Diebold 2011 - 2015
The Hackett Group 2010 - 2011
Acelity - (KCI) 2007 - 2010
McKesson - (PSS World Medical) 1996 - 2007
Hertz 1991 - 1996
Education
Montana State University-Bozeman
University of Minnesota-Twin Cities
Calum Ryan Calum Ryan's TeleTech Experience August 2010 - April 2012
Job Customer Service Representative at Manulife Financial
Industry Outsourcing/Offshoring
Experience
Manulife Financial November 2014 - Present
The Inverness Oran July 2013 - January 2014
Inverness Cottage Workshop January 2013 - July 2013
Cabot Links July 2012 - November 2012
TeleTech August 2010 - April 2012
Skills
Microsoft Office, Team Leadership, Photoshop, Customer Service, Time Management, Social Media, Project Management, Microsoft Excel, Social Media Marketing, Research, Event Planning, Project Planning, PowerPoint, Editing, Social Networking, Creative Writing, Graphic Design, Communication, Video Editing, Photography, Telephone Skills
Education
Mount Allison University 1999 — 2003
Bachelor's degree, Political Science and History
Nova Scotia Community College 2005 — 2008
Screen Arts Diploma, Fim and Television Production
Manulife Financial November 2014 - Present
The Inverness Oran July 2013 - January 2014
Inverness Cottage Workshop January 2013 - July 2013
Cabot Links July 2012 - November 2012
TeleTech August 2010 - April 2012
Skills
Microsoft Office, Team Leadership, Photoshop, Customer Service, Time Management, Social Media, Project Management, Microsoft Excel, Social Media Marketing, Research, Event Planning, Project Planning, PowerPoint, Editing, Social Networking, Creative Writing, Graphic Design, Communication, Video Editing, Photography, Telephone Skills
Education
Mount Allison University 1999 — 2003
Bachelor's degree, Political Science and History
Nova Scotia Community College 2005 — 2008
Screen Arts Diploma, Fim and Television Production
Ross Chantele's TeleTech Experience November 1997 - February 2010
Job Receptionist at First Niagara Bank
Industry Financial Services
Experience
First Niagara Bank October 2010 - June 2014
First Niagara Bank October 2010 - April 2012
D'Youville College August 2010 - October 2010
TeleTech November 1997 - February 2010
Skills
Customer Service, Data Entry, Banking, Microsoft Word, Microsoft Office, Administrative..., Credit, Office Administration, Loans, Telephone Skills, Teamwork, Insurance, Spreadsheets, Mortgage Lending
Education
Niagara County Community College 1993 — 1996
Associate's degree, Business Office Tech, 2.31
First Niagara Bank October 2010 - June 2014
First Niagara Bank October 2010 - April 2012
D'Youville College August 2010 - October 2010
TeleTech November 1997 - February 2010
Skills
Customer Service, Data Entry, Banking, Microsoft Word, Microsoft Office, Administrative..., Credit, Office Administration, Loans, Telephone Skills, Teamwork, Insurance, Spreadsheets, Mortgage Lending
Education
Niagara County Community College 1993 — 1996
Associate's degree, Business Office Tech, 2.31
Patricia Colon Patricia Colon's TeleTech Experience September 2012 - September 2014
Job Customer Service Chat Coach at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech September 2012 - September 2014
Chicago Public Schools November 2009 - November 2010
Consolidated Container Company August 1996 - November 2000
Skills
Administrative..., Management, Office Management, Payroll, Human Resources, Hiring Personnel, Accounts Payable, Accounts Receivable, Inventory Management, Operating Budgets, Scheduling Management, Data Analysis, osha, iso, English-Spanish, Customer Oriented, Highly motivated..., Microsoft Office, Access, Kronos Timekeeping, Ceridian Payroll System, Pereg, PeopleSoft, Oracle Applications, Barcode Scanners, Adobe Acrobat, QuickBooks, web chat, Customer Service, Process Improvement, Microsoft Excel, Coaching, Microsoft Word, PowerPoint, Leadership, Customer Satisfaction, Administrative...
Education
Morton College 1982 — 1984
Associate's Degree, Business Management with Administration
TeleTech September 2012 - September 2014
Chicago Public Schools November 2009 - November 2010
Consolidated Container Company August 1996 - November 2000
Skills
Administrative..., Management, Office Management, Payroll, Human Resources, Hiring Personnel, Accounts Payable, Accounts Receivable, Inventory Management, Operating Budgets, Scheduling Management, Data Analysis, osha, iso, English-Spanish, Customer Oriented, Highly motivated..., Microsoft Office, Access, Kronos Timekeeping, Ceridian Payroll System, Pereg, PeopleSoft, Oracle Applications, Barcode Scanners, Adobe Acrobat, QuickBooks, web chat, Customer Service, Process Improvement, Microsoft Excel, Coaching, Microsoft Word, PowerPoint, Leadership, Customer Satisfaction, Administrative...
Education
Morton College 1982 — 1984
Associate's Degree, Business Management with Administration
Kausar Khizra Kausar Khizra's TeleTech Experience November 2010 - February 2011
Job Incident Responder at Yahoo, Inc.
Industry Computer & Network Security
Experience
Yahoo! May 2014 - Present
Kyrus Technology December 2013 - May 2014
AccessData August 2013 - November 2013
The Cannon Group, Inc. May 2013 - August 2013
Stonehenge Telecom February 2011 - July 2013
TeleTech November 2010 - February 2011
Skills
VoIP, Telecommunications, CCNA, CompTIA Security+, Digital Forensics, Network Engineering, Troubleshooting, IT Operations, NOC, Computer Security, iOS Forensics, File Systems, Reporting & Analysis, Linux Server, SIP, Computer Network..., LAN-WAN, IP
Education
University of Central Florida 2011 — 2013
MSDF, Digital Forensics
NED University of Engineering and Technology 2006 — 2009
Bachelor of Engineering (B.E.), Telecom Engineering
Yahoo! May 2014 - Present
Kyrus Technology December 2013 - May 2014
AccessData August 2013 - November 2013
The Cannon Group, Inc. May 2013 - August 2013
Stonehenge Telecom February 2011 - July 2013
TeleTech November 2010 - February 2011
Skills
VoIP, Telecommunications, CCNA, CompTIA Security+, Digital Forensics, Network Engineering, Troubleshooting, IT Operations, NOC, Computer Security, iOS Forensics, File Systems, Reporting & Analysis, Linux Server, SIP, Computer Network..., LAN-WAN, IP
Education
University of Central Florida 2011 — 2013
MSDF, Digital Forensics
NED University of Engineering and Technology 2006 — 2009
Bachelor of Engineering (B.E.), Telecom Engineering
Nasa Quba Nasa Quba's TeleTech Experience November 2010 - February 2011
Job Incident Responder at Yahoo, Inc.
Industry Computer & Network Security
Experience
Yahoo May 2014 - Present
Kyrus Technology December 2013 - May 2014
AccessData August 2013 - November 2013
The Cannon Group, Inc. May 2013 - August 2013
Stonehenge Telecom February 2011 - July 2013
TeleTech November 2010 - February 2011
Education
NED University of Engineering and Technology 2006 — 2009
BE, Telecom, 3.98
University of Central Florida 2011 — 2013
MS, Digital Forensic, 4.00
Yahoo May 2014 - Present
Kyrus Technology December 2013 - May 2014
AccessData August 2013 - November 2013
The Cannon Group, Inc. May 2013 - August 2013
Stonehenge Telecom February 2011 - July 2013
TeleTech November 2010 - February 2011
Education
NED University of Engineering and Technology 2006 — 2009
BE, Telecom, 3.98
University of Central Florida 2011 — 2013
MS, Digital Forensic, 4.00
Christie Wells Christie Wells's TeleTech Experience October 2013 - March 2014
Job @Home Call Center Agent at TeleTech
Industry Consumer Services
Experience
TeleTech October 2013 - March 2014
Bankers Life and Casualty Company June 2013 - September 2013
Medical Action Industries December 2012 - June 2013
Chick-fil-A March 2011 - December 2012
RGIS December 2009 - March 2011
Virgin Atlantic Airways January 2007 - September 2008
Virgin Atlantic Airways January 2006 - January 2007
Virgin Atlantic Airways July 2003 - December 2005
Virgin Atlantic Airways October 1999 - July 2003
Virgin Atlantic Airways August 1997 - September 1999
Skills
Customer Service, Outlook, Microsoft Office, PowerPoint, Windows, Telephone Skills, Microsoft Excel, Operations Management, Microsoft Word, Training, Call Centers, Access
Education
Norwalk Community College 1988 — 1996
Associates, Liberal Arts and Sciences, Humanities
TeleTech October 2013 - March 2014
Bankers Life and Casualty Company June 2013 - September 2013
Medical Action Industries December 2012 - June 2013
Chick-fil-A March 2011 - December 2012
RGIS December 2009 - March 2011
Virgin Atlantic Airways January 2007 - September 2008
Virgin Atlantic Airways January 2006 - January 2007
Virgin Atlantic Airways July 2003 - December 2005
Virgin Atlantic Airways October 1999 - July 2003
Virgin Atlantic Airways August 1997 - September 1999
Skills
Customer Service, Outlook, Microsoft Office, PowerPoint, Windows, Telephone Skills, Microsoft Excel, Operations Management, Microsoft Word, Training, Call Centers, Access
Education
Norwalk Community College 1988 — 1996
Associates, Liberal Arts and Sciences, Humanities
Benjamin Shivanonda Benjamin Shivanonda's TeleTech Experience May 2000 - August 2009
Job Liability Claims Adjustor at GEICO
Industry Insurance
Experience
GEICO April 2013 - Present
The Art Institute of Tucson September 2010 - March 2013
TeleTech May 2000 - August 2009
Skills
Operational Improvement, Workforce Management, Customer Retention, Strategic/Tactical..., Team Building, Recruitment/Career..., Policy & Procedure..., Project Management, Budget..., Microsoft Excel, Microsoft Word, PowerPoint, Process Scheduler
Education
Northern Arizona University, College of Business Administration 2007 — 2010
Bachelor of Science (B.S.), Enterprise in Society
Pima Community College 2003 — 2010
General Studies, Criminal Justice
GEICO April 2013 - Present
The Art Institute of Tucson September 2010 - March 2013
TeleTech May 2000 - August 2009
Skills
Operational Improvement, Workforce Management, Customer Retention, Strategic/Tactical..., Team Building, Recruitment/Career..., Policy & Procedure..., Project Management, Budget..., Microsoft Excel, Microsoft Word, PowerPoint, Process Scheduler
Education
Northern Arizona University, College of Business Administration 2007 — 2010
Bachelor of Science (B.S.), Enterprise in Society
Pima Community College 2003 — 2010
General Studies, Criminal Justice
Frank Tortorici Frank Tortorici's TeleTech Experience January 2012 - April 2013
Job Senior Corporate Issues Consultant
Industry Public Relations and Communications
Experience
PulseMedia January 2013 - Present
Steinreich Communications November 2013 - March 2015
DeVito/Verdi September 2011 - October 2013
Econsultancy January 2012 - May 2013
TeleTech January 2012 - April 2013
Peppers & Rogers Group May 2011 - April 2013
The Conference Board May 1991 - February 2011
LoveCinema 2008 - October 2010
SonicNet/VH1.com July 1997 - July 2001
Edelman Worldwide 1989 - 1991
Skills
Crisis Communications, Media Relations, Social Media, Business Writing, Public Relations, Strategic Planning, International Relations, Corporate Communications, Strategic Communications, Event Management, Advertising, Marketing Strategy, Journalism, Marketing Communications, Program Management, Marketing, Management, Social Media Marketing, Digital Marketing, B2B Marketing, Internal Communications, Publications, Integrated Marketing, Copywriting, Blogging, Newsletters, Editing, New Media, Content Strategy, Web Content, Copy Editing, Press Releases, Digital Media
Education
New York University 1981 — 1985
Bachelor of Arts, Journalism/PR
Xaverian High School 1977 — 1981
PulseMedia January 2013 - Present
Steinreich Communications November 2013 - March 2015
DeVito/Verdi September 2011 - October 2013
Econsultancy January 2012 - May 2013
TeleTech January 2012 - April 2013
Peppers & Rogers Group May 2011 - April 2013
The Conference Board May 1991 - February 2011
LoveCinema 2008 - October 2010
SonicNet/VH1.com July 1997 - July 2001
Edelman Worldwide 1989 - 1991
Skills
Crisis Communications, Media Relations, Social Media, Business Writing, Public Relations, Strategic Planning, International Relations, Corporate Communications, Strategic Communications, Event Management, Advertising, Marketing Strategy, Journalism, Marketing Communications, Program Management, Marketing, Management, Social Media Marketing, Digital Marketing, B2B Marketing, Internal Communications, Publications, Integrated Marketing, Copywriting, Blogging, Newsletters, Editing, New Media, Content Strategy, Web Content, Copy Editing, Press Releases, Digital Media
Education
New York University 1981 — 1985
Bachelor of Arts, Journalism/PR
Xaverian High School 1977 — 1981
Mavis E. McCollam Mavis E. McCollam's TeleTech Experience 2006 - 2007
Job Registered Respiratory Therapist at Massachusetts General Hospital
Industry Hospital & Health Care
Experience
Massachusetts General Hospital November 2011 - Present
Raleigh General Hospital February 2009 - September 2011
United Bank March 2007 - January 2008
TeleTech 2006 - 2007
Sears Portrait Studio 2006 - 2007
Sterling University- Ridge 2005 - 2006
Skills
ICU, Hospitals, Emergency Room, EKG, Ventilators, CCU, BLS, ACLS, Critical Care, Patient Safety, Pediatrics, Clinical Research, Healthcare, Acute Care, Cpr Certified, Inpatient, EMR
Education
Mountain State University 2007 — 2008
Associate of Science (A.S.), Respiratory Care Therapy/Therapist
West Virginia University School of Medicine 2002 — 2006
Exercise Physiology
Massachusetts General Hospital November 2011 - Present
Raleigh General Hospital February 2009 - September 2011
United Bank March 2007 - January 2008
TeleTech 2006 - 2007
Sears Portrait Studio 2006 - 2007
Sterling University- Ridge 2005 - 2006
Skills
ICU, Hospitals, Emergency Room, EKG, Ventilators, CCU, BLS, ACLS, Critical Care, Patient Safety, Pediatrics, Clinical Research, Healthcare, Acute Care, Cpr Certified, Inpatient, EMR
Education
Mountain State University 2007 — 2008
Associate of Science (A.S.), Respiratory Care Therapy/Therapist
West Virginia University School of Medicine 2002 — 2006
Exercise Physiology
Marita Rodriguez, CPA, CIA Marita Rodriguez, CPA, CIA's TeleTech Experience April 2006 - December 2009
Job Staff Accountant at Anadarko Petroleum
Industry Accounting
Experience
Anadarko Petroleum October 2013 - Present
Anadarko Petroleum August 2010 - October 2013
Intrepid Potash April 2010 - August 2010
TeleTech April 2006 - December 2009
PNM Resources June 2003 - April 2006
Grant Thornton (formerly Arthur Andersen) August 1999 - June 2003
Education
New Mexico State University 1995 — 1999
BA, Accounting
Anadarko Petroleum October 2013 - Present
Anadarko Petroleum August 2010 - October 2013
Intrepid Potash April 2010 - August 2010
TeleTech April 2006 - December 2009
PNM Resources June 2003 - April 2006
Grant Thornton (formerly Arthur Andersen) August 1999 - June 2003
Education
New Mexico State University 1995 — 1999
BA, Accounting
Dustin English Dustin English's TeleTech Experience December 2010 - March 2012
Job Student at Ohio Business CollegeSheffield
Industry Marketing and Advertising
Experience
Ohio Business College December 2013 - Present
TeleTech December 2010 - March 2012
Skills
Microsoft Basic, Organization &..., Marketing, Great Motivator, Communication, Leadership, Youth Mentoring, Community Service, Nonprofits, one-to-one tutoring, Adult Mentoring, Social Networking
Education
Ohio Business College-Sheffield 2013 — 2015
Associate's degree, Business Administration with a concentration in Marketing and Sales
Ohio Business College December 2013 - Present
TeleTech December 2010 - March 2012
Skills
Microsoft Basic, Organization &..., Marketing, Great Motivator, Communication, Leadership, Youth Mentoring, Community Service, Nonprofits, one-to-one tutoring, Adult Mentoring, Social Networking
Education
Ohio Business College-Sheffield 2013 — 2015
Associate's degree, Business Administration with a concentration in Marketing and Sales
Vicky Candelaria Vicky Candelaria's TeleTech Experience January 2013 - Present
Job Store Manager at Facilities Mercandise Management
Industry Outsourcing/Offshoring
Experience
TeleTech January 2013 - Present
Facilities Merchandising Incorporated July 2008 - Present
Aarons sales and lease April 2008 - September 2012
Rent-A-Center October 2007 - April 2008
Skills
Customer Service, Retail Sales Experience, Human Resources, Cash Management, Life Insurance, Debt Management, Call Centers, Customer Retention, Finance, Training
Education
Northland Pioneer College 1986 — 1990
Elementary Education and Teaching
Coconino High School 1977 — 1980
High School Diploma
TeleTech January 2013 - Present
Facilities Merchandising Incorporated July 2008 - Present
Aarons sales and lease April 2008 - September 2012
Rent-A-Center October 2007 - April 2008
Skills
Customer Service, Retail Sales Experience, Human Resources, Cash Management, Life Insurance, Debt Management, Call Centers, Customer Retention, Finance, Training
Education
Northland Pioneer College 1986 — 1990
Elementary Education and Teaching
Coconino High School 1977 — 1980
High School Diploma
Hassan Babar's TeleTech Experience August 2008 - August 2009
Job Team Lead, Infrastructure / Systems Analyst at PBS Systems Inc.
Industry Computer Networking
Experience
PBS Systems Inc. May 2013 - Present
Brose July 2010 - September 2011
TeleTech August 2008 - August 2009
Horizon NGO, Ibadat Hospital February 2007 - January 2008
Skills
Windows Server, Active Directory, Network Administration, DNS, Microsoft Exchange, System Administration, VMware, Cisco Technologies, Windows 7, Project Management, ITIL, Technical Support, SQL, Programming, CCNA, Server Administration, Wireless Networking, Joomla, PHP, Microsoft SQL Server, Microsoft Certified..., Windows, Photoshop, Windows Server 2003, Windows Server 2008, Network Configuration, IIS, VPN, SAP Netweaver, Oracle Administration, Lync Server 2010, SAN, Linux Firewalls, High Availability..., Private Cloud, LAN Switching, Routing Protocols, VoIP, OSPF, Enterprise Network..., IP VPN, Hyper-V, IT Infrastructure..., IT Infrastructure Design, Remote Infrastructure..., Network Load Balancing, Database Administration, Linux System..., Powershell, Windows 8.1
Education
Southern Alberta Institute of Technology 2012 — 2013
Bachelor of Applied Information Systems, Network Management, Computer Systems, A
Nottingham Trent University 2008 — 2012
Bachelors with Honors in, Computer Systems Engineering, United Kingdom, 4.0
Nottingham Trent International College, Nottingham 2007 — 2008
Diploma, Computing
Fazaia Degree College Peshawar Pakistan 2005 — 2007
Higher Secondary School Certification, Mathematics, Physics, Chemistry, English Literature; all
Army Public School & Degree College 1993 — 2004
Secondary School Certification, Computer Science, Mathematics, Physics, Chemistry, English Literature, Urdu Literature; all
PBS Systems Inc. May 2013 - Present
Brose July 2010 - September 2011
TeleTech August 2008 - August 2009
Horizon NGO, Ibadat Hospital February 2007 - January 2008
Skills
Windows Server, Active Directory, Network Administration, DNS, Microsoft Exchange, System Administration, VMware, Cisco Technologies, Windows 7, Project Management, ITIL, Technical Support, SQL, Programming, CCNA, Server Administration, Wireless Networking, Joomla, PHP, Microsoft SQL Server, Microsoft Certified..., Windows, Photoshop, Windows Server 2003, Windows Server 2008, Network Configuration, IIS, VPN, SAP Netweaver, Oracle Administration, Lync Server 2010, SAN, Linux Firewalls, High Availability..., Private Cloud, LAN Switching, Routing Protocols, VoIP, OSPF, Enterprise Network..., IP VPN, Hyper-V, IT Infrastructure..., IT Infrastructure Design, Remote Infrastructure..., Network Load Balancing, Database Administration, Linux System..., Powershell, Windows 8.1
Education
Southern Alberta Institute of Technology 2012 — 2013
Bachelor of Applied Information Systems, Network Management, Computer Systems, A
Nottingham Trent University 2008 — 2012
Bachelors with Honors in, Computer Systems Engineering, United Kingdom, 4.0
Nottingham Trent International College, Nottingham 2007 — 2008
Diploma, Computing
Fazaia Degree College Peshawar Pakistan 2005 — 2007
Higher Secondary School Certification, Mathematics, Physics, Chemistry, English Literature; all
Army Public School & Degree College 1993 — 2004
Secondary School Certification, Computer Science, Mathematics, Physics, Chemistry, English Literature, Urdu Literature; all
Michael Basquill IX Michael Basquill IX's TeleTech Experience September 2013 - Present
Job Jammin' 101.5 / 107.1 Jack FM / Beatgasm.com
Industry Broadcast Media
Experience
TeleTech September 2013 - Present
Max Media Broadcasting August 2013 - Present
Intuit September 2010 - February 2012
Waste Management June 2010 - December 2011
Skills
Microsoft Office, Social Media, Microsoft Excel, Microsoft Word, Social Networking, Facebook, Social Media Marketing, Customer Service, Sales, Marketing, Leadership, Team Leadership, PowerPoint, Broadcast, Outlook, HTML, Management, New Media
Education
Ohio Center for Broadcasting-Colorado 2013 — 2014
Royal Wootton Bassett Acacemy 1999 — 2005
General Studies, GCSE / GNVQ
TeleTech September 2013 - Present
Max Media Broadcasting August 2013 - Present
Intuit September 2010 - February 2012
Waste Management June 2010 - December 2011
Skills
Microsoft Office, Social Media, Microsoft Excel, Microsoft Word, Social Networking, Facebook, Social Media Marketing, Customer Service, Sales, Marketing, Leadership, Team Leadership, PowerPoint, Broadcast, Outlook, HTML, Management, New Media
Education
Ohio Center for Broadcasting-Colorado 2013 — 2014
Royal Wootton Bassett Acacemy 1999 — 2005
General Studies, GCSE / GNVQ
Duncan Kelly's TeleTech Experience November 2009 - May 2012
Job Computer Services Officer (IT Services Analyst) at Government of Nova Scotia
Industry Information Technology and Services
Experience
Government of Nova Scotia December 2013 - Present
Halifax Regional Municipality September 2013 - November 2013
Government of Nova Scotia November 2012 - June 2013
TeleTech November 2009 - May 2012
Canadian Forces Reserves March 2003 - May 2008
Skills
Windows 7, Technical Support, Help Desk Support, Troubleshooting, Hardware, Laptops, Active Directory, Networking, Operating Systems, Computer Hardware, XP, SCCM, Novell, Microsoft Exchange, Android, Web Development, Windows XP, ITIL v3 Foundations..., Network Administration, Printers
Education
Nova Scotia Community College 2006 — 2008
Information Technology, IT and Web Development
Government of Nova Scotia December 2013 - Present
Halifax Regional Municipality September 2013 - November 2013
Government of Nova Scotia November 2012 - June 2013
TeleTech November 2009 - May 2012
Canadian Forces Reserves March 2003 - May 2008
Skills
Windows 7, Technical Support, Help Desk Support, Troubleshooting, Hardware, Laptops, Active Directory, Networking, Operating Systems, Computer Hardware, XP, SCCM, Novell, Microsoft Exchange, Android, Web Development, Windows XP, ITIL v3 Foundations..., Network Administration, Printers
Education
Nova Scotia Community College 2006 — 2008
Information Technology, IT and Web Development
Trudi Schwartz Trudi Schwartz's TeleTech Experience October 2012 - Present
Job Experienced Executive Assistant
Industry Health, Wellness and Fitness
Experience
TeleTech October 2012 - Present
Take Care Health Systems August 2010 - March 2011
Health Advocate August 2007 - October 2008
Aetna December 1988 - February 2004
Education
Montgomery County Community College 1977 — 1979
A.A.S., Business
TeleTech October 2012 - Present
Take Care Health Systems August 2010 - March 2011
Health Advocate August 2007 - October 2008
Aetna December 1988 - February 2004
Education
Montgomery County Community College 1977 — 1979
A.A.S., Business
Steven Pilato Steven Pilato's TeleTech Experience August 2006 - January 2007
Job S2S Agent @ 5/3 Bank.
Industry Banking
Experience
5/3 Bank September 2015 - Present
VXI Global Solutions, LLC January 2014 - September 2015
Cognosante March 2013 - July 2013
Medco April 2012 - January 2013
Personal Insurance Administrators, Inc. June 2007 - June 2011
Aerotek Professional Services 2011 - 2011
WellPoint March 1998 - March 2007
TeleTech August 2006 - January 2007
Blue Cross of California 1998 - 2007
All Valley Security, Inc. September 1994 - June 1997
Skills
Training &..., Technical Training, Training Delivery, Project Coordination, Microsoft Office, Visio, Executive Management, Instructional Design, Software Training, Customer Service, Coaching, Call Center, PeopleSoft, Outlook, Mentoring, Technical Writing, Documentation, Process Improvement, Hiring, PowerPoint, Interviewing, Supervisory Skills, Word, Excel, Adobe Acrobat, E-learning, Hands-on Training, Software Documentation, E-Learning, Microsoft Word, Microsoft Excel, Business Analysis, Employee Training, Insurance, Healthcare, Call Centers, Health Insurance, Interviews, Employee Relations, Performance Management, Team Building, Vendor Management, Training, Program Management, Business Process..., Management, Change Management, SharePoint, Employee Benefits, Needs Analysis
Education
Ameritech 1997 — 1998
Business Administration and Management, General
Moorpark College 1983 — 1984
General
Royal High School 1982 — 1983
Diploma, General
John H. Francis Polytechnic High School 1981 — 1982
Diploma
5/3 Bank September 2015 - Present
VXI Global Solutions, LLC January 2014 - September 2015
Cognosante March 2013 - July 2013
Medco April 2012 - January 2013
Personal Insurance Administrators, Inc. June 2007 - June 2011
Aerotek Professional Services 2011 - 2011
WellPoint March 1998 - March 2007
TeleTech August 2006 - January 2007
Blue Cross of California 1998 - 2007
All Valley Security, Inc. September 1994 - June 1997
Skills
Training &..., Technical Training, Training Delivery, Project Coordination, Microsoft Office, Visio, Executive Management, Instructional Design, Software Training, Customer Service, Coaching, Call Center, PeopleSoft, Outlook, Mentoring, Technical Writing, Documentation, Process Improvement, Hiring, PowerPoint, Interviewing, Supervisory Skills, Word, Excel, Adobe Acrobat, E-learning, Hands-on Training, Software Documentation, E-Learning, Microsoft Word, Microsoft Excel, Business Analysis, Employee Training, Insurance, Healthcare, Call Centers, Health Insurance, Interviews, Employee Relations, Performance Management, Team Building, Vendor Management, Training, Program Management, Business Process..., Management, Change Management, SharePoint, Employee Benefits, Needs Analysis
Education
Ameritech 1997 — 1998
Business Administration and Management, General
Moorpark College 1983 — 1984
General
Royal High School 1982 — 1983
Diploma, General
John H. Francis Polytechnic High School 1981 — 1982
Diploma
Marc Arseneau Marc Arseneau's TeleTech Experience September 2012 - Present
Job SVP Global Financial Planning and Analysis at TeleTech
Industry Computer Software
Experience
TeleTech September 2012 - Present
The TriZetto Group 2010 - 2012
The TriZetto Group January 2009 - December 2009
The TriZetto Group January 2008 - December 2008
The TriZetto Group January 2006 - December 2007
The TriZetto Group January 2005 - December 2005
The TriZetto Group March 2004 - December 2004
Microsoft January 2003 - June 2004
Cap Gemini Ernst & Young January 2001 - December 2002
Cap Gemini America October 1993 - December 2000
Skills
Financial Modeling, Forecasting, Strategy, Analysis, Accounting, Treasury, Integration, System Development, Operational Improvement, Managerial Finance, Mergers, Finance, Strategic Financial..., Financial Reporting, Management, Mergers & Acquisitions, Leadership
Education
Northeastern University 1988 — 1993
Bachelor of Science (B.S.), Finance and International Business
Shaker
TeleTech September 2012 - Present
The TriZetto Group 2010 - 2012
The TriZetto Group January 2009 - December 2009
The TriZetto Group January 2008 - December 2008
The TriZetto Group January 2006 - December 2007
The TriZetto Group January 2005 - December 2005
The TriZetto Group March 2004 - December 2004
Microsoft January 2003 - June 2004
Cap Gemini Ernst & Young January 2001 - December 2002
Cap Gemini America October 1993 - December 2000
Skills
Financial Modeling, Forecasting, Strategy, Analysis, Accounting, Treasury, Integration, System Development, Operational Improvement, Managerial Finance, Mergers, Finance, Strategic Financial..., Financial Reporting, Management, Mergers & Acquisitions, Leadership
Education
Northeastern University 1988 — 1993
Bachelor of Science (B.S.), Finance and International Business
Shaker
Ray Gorham MBA, MIS Ray Gorham MBA, MIS's TeleTech Experience November 2010 - June 2012
Job Scrum Master at Healthgrades
Industry Information Technology and Services
Experience
Healthgrades July 2015 - Present
WellDyneRx March 2013 - August 2015
ProKarma June 2012 - March 2013
TeleTech November 2010 - June 2012
Harland Financial Solutions September 2008 - October 2010
Policy Studies February 2005 - September 2008
Northrop Grumman Mission Systems February 2000 - February 2005
Skills
PMP, Program Management, Cross-functional Team..., Project Management, Change Management, Vendor Management, Process Improvement, Quality Assurance, Software Documentation, Call Centers, Integration, Management, Business Process, Agile Methodologies, ITIL, Testing, Analysis, Training, SDLC, Visio, Business Process..., Business Analysis, Software Project..., SharePoint
Education
Strayer University 2008 — 2010
Masters of Business Administration, Project Management
Strayer University 2006 — 2008
Masters, Information Systems
Saint Augustine's College 2002 — 2004
BS, Organizational Management
North Carolina State University 1992 — 1995
Business Management
Healthgrades July 2015 - Present
WellDyneRx March 2013 - August 2015
ProKarma June 2012 - March 2013
TeleTech November 2010 - June 2012
Harland Financial Solutions September 2008 - October 2010
Policy Studies February 2005 - September 2008
Northrop Grumman Mission Systems February 2000 - February 2005
Skills
PMP, Program Management, Cross-functional Team..., Project Management, Change Management, Vendor Management, Process Improvement, Quality Assurance, Software Documentation, Call Centers, Integration, Management, Business Process, Agile Methodologies, ITIL, Testing, Analysis, Training, SDLC, Visio, Business Process..., Business Analysis, Software Project..., SharePoint
Education
Strayer University 2008 — 2010
Masters of Business Administration, Project Management
Strayer University 2006 — 2008
Masters, Information Systems
Saint Augustine's College 2002 — 2004
BS, Organizational Management
North Carolina State University 1992 — 1995
Business Management
Phil Curatilo's TeleTech Experience 1987 - 1990
Job Principal & Chief Marketing Officer at Cyprium Partners
Industry Venture Capital & Private Equity
Experience
Cyprium Partners June 2011 - Present
Key Principal Partners October 2006 - May 2011
Westham Capital Partners June 2004 - October 2006
Riverside Partners June 1998 - May 2004
McClain Group, Inc. 1994 - 1996
Gemini Consulting/MAC Group 1992 - 1994
TeleTech 1987 - 1990
AT&T 1983 - 1987
Skills
Private Equity, Venture Capital, Mergers, Corporate Development, Financial Modeling, Valuation, Due Diligence, Private Placements, Divestitures, M&A experience, Investment Banking, Capital Raising, Corporate Finance, Capital, Mergers & Acquisitions, Acquisitions, Strategy, Capital Markets, Leveraged Finance, Business Development, Executive Management, Investor Relations, Investments
Education
University of Pennsylvania - The Wharton School 1990 — 1992
MBA
Northeastern University
B.S., Business Administration
St. Joseph's High School
Cyprium Partners June 2011 - Present
Key Principal Partners October 2006 - May 2011
Westham Capital Partners June 2004 - October 2006
Riverside Partners June 1998 - May 2004
McClain Group, Inc. 1994 - 1996
Gemini Consulting/MAC Group 1992 - 1994
TeleTech 1987 - 1990
AT&T 1983 - 1987
Skills
Private Equity, Venture Capital, Mergers, Corporate Development, Financial Modeling, Valuation, Due Diligence, Private Placements, Divestitures, M&A experience, Investment Banking, Capital Raising, Corporate Finance, Capital, Mergers & Acquisitions, Acquisitions, Strategy, Capital Markets, Leveraged Finance, Business Development, Executive Management, Investor Relations, Investments
Education
University of Pennsylvania - The Wharton School 1990 — 1992
MBA
Northeastern University
B.S., Business Administration
St. Joseph's High School
Romina Ottina-Jofre Romina Ottina-Jofre's TeleTech Experience November 2003 - January 2009
Job Senior Operation Manager
Industry Management Consulting
Experience
TeleTech Argentina 2006 July 2007 - January 2009
TeleTech November 2003 - January 2009
TeleTech Argentina 2005 August 2005 - March 2007
TeleTech Argentina2003 November 2003 - August 2005
Skills
Coaching, Team Building, Team Leadership, Team Management, Team-oriented, Bilingual, Project Management, Call Center, Time Management, Problem Solving, Six Sigma, Project Planning, Workforce Management, Outsourcing, Call Centers, Service Delivery, Management, Process Improvement, Strategic Planning, Customer Experience, Customer Service, Contact Centers, Teamwork
Education
Modesto Junior College 2009 — 2012
A.S, Business Operation Manager
Universidad de Buenos Aires 2001 — 2005
Inst Ntra Sra de la Merced 1996 — 2000
High School Bachelor's, English
TeleTech Argentina 2006 July 2007 - January 2009
TeleTech November 2003 - January 2009
TeleTech Argentina 2005 August 2005 - March 2007
TeleTech Argentina2003 November 2003 - August 2005
Skills
Coaching, Team Building, Team Leadership, Team Management, Team-oriented, Bilingual, Project Management, Call Center, Time Management, Problem Solving, Six Sigma, Project Planning, Workforce Management, Outsourcing, Call Centers, Service Delivery, Management, Process Improvement, Strategic Planning, Customer Experience, Customer Service, Contact Centers, Teamwork
Education
Modesto Junior College 2009 — 2012
A.S, Business Operation Manager
Universidad de Buenos Aires 2001 — 2005
Inst Ntra Sra de la Merced 1996 — 2000
High School Bachelor's, English
Deborah Ballard MA Deborah Ballard MA's TeleTech Experience August 2013 - November 2013
Job District Leader with Primerica
Industry Program Development
Experience
Primerica November 2014 - Present
Goodwill Industries of Central Florida, Inc. November 2013 - Present
DL Ballard LLC January 2009 - Present
TeleTech August 2013 - November 2013
AYM Employment Services July 2012 - July 2013
Kaplan 2013 - 2013
Brevard Workforce (AKA Career Source Brevard) April 2009 - July 2012
Melbourne Regional Chamber of Commerce of East Central Florida May 2006 - February 2009
Brevard Workforce (AKA CareerSource Brevard) October 2003 - May 2006
Kelly Homecare Services July 1996 - August 2003
Skills
Volunteer Coordination, Resume Writing, Interviewing, Budgeting, Grant Writing, Customer Relations, Event Management, Microsoft Office, Public Speaking, Customer Service, Problem Solving, Public Relations, Writing, Excel, Fundraising, Research, Event Planning, Strategic Planning, Administration, PowerPoint, Word, Marketing Strategy, Advertising, Mentoring, Non-profits, Planning, Team Building, Employee Relations, Program Management, Accounting, Social Media, Process Improvement, Editing, Negotiation, Leadership Development, Organizational..., Change Management, Scheduling, Budgets, Microsoft Word, Project Planning, System Administration, Process Scheduler, Recruiting, Business Development, Community Outreach, Training, Nonprofits, Microsoft Excel, Leadership
Education
Capella University 2009 — 2012
Master of Arts (M.A.), Organizational Development, 3.5
Nova Southeastern University 1993 — 1996
Bachelors of Science, Professional Management
Florida Community College at Jacksonville 1990 — 1992
Associate of Arts, Business
Primerica November 2014 - Present
Goodwill Industries of Central Florida, Inc. November 2013 - Present
DL Ballard LLC January 2009 - Present
TeleTech August 2013 - November 2013
AYM Employment Services July 2012 - July 2013
Kaplan 2013 - 2013
Brevard Workforce (AKA Career Source Brevard) April 2009 - July 2012
Melbourne Regional Chamber of Commerce of East Central Florida May 2006 - February 2009
Brevard Workforce (AKA CareerSource Brevard) October 2003 - May 2006
Kelly Homecare Services July 1996 - August 2003
Skills
Volunteer Coordination, Resume Writing, Interviewing, Budgeting, Grant Writing, Customer Relations, Event Management, Microsoft Office, Public Speaking, Customer Service, Problem Solving, Public Relations, Writing, Excel, Fundraising, Research, Event Planning, Strategic Planning, Administration, PowerPoint, Word, Marketing Strategy, Advertising, Mentoring, Non-profits, Planning, Team Building, Employee Relations, Program Management, Accounting, Social Media, Process Improvement, Editing, Negotiation, Leadership Development, Organizational..., Change Management, Scheduling, Budgets, Microsoft Word, Project Planning, System Administration, Process Scheduler, Recruiting, Business Development, Community Outreach, Training, Nonprofits, Microsoft Excel, Leadership
Education
Capella University 2009 — 2012
Master of Arts (M.A.), Organizational Development, 3.5
Nova Southeastern University 1993 — 1996
Bachelors of Science, Professional Management
Florida Community College at Jacksonville 1990 — 1992
Associate of Arts, Business
Dayna Elliott's TeleTech Experience January 2003 - June 2004
Job
Industry Information Technology and Services
Experience
Fifth Story May 2015 - Present
Cision May 2013 - April 2015
Milano Software June 2009 - May 2013
Milano Software June 2004 - January 2009
TeleTech January 2003 - June 2004
Skills
Training, Leadership, Hands-on Training, Management, CRM, Customer Service, Team Building, Business Process Design, Marketing, Customer Satisfaction, Marketing Strategy, Customer Retention, Process Improvement, Public Speaking, Time Management, Strategy, Adobe Creative Suite, Business Process..., Technical Support, Microsoft Office, Social Media, Software Training, Staff Training, Systems Analysis, Social Media Coach, GoToMeeting, Databases, Social Media Integration, Microsoft Office Suite, Solution Implementation, CisionPoint, Problem Solving, Account Management, Radian6, Visible Intelligence
Education
Seneca College of Applied Arts and Technology 2006 — 2007
Ontario Management Development Program Certificate, Customer Service Management
Nipissing University 1998 — 2001
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Leaside High School
Ontario Secondary School Diploma
Fifth Story May 2015 - Present
Cision May 2013 - April 2015
Milano Software June 2009 - May 2013
Milano Software June 2004 - January 2009
TeleTech January 2003 - June 2004
Skills
Training, Leadership, Hands-on Training, Management, CRM, Customer Service, Team Building, Business Process Design, Marketing, Customer Satisfaction, Marketing Strategy, Customer Retention, Process Improvement, Public Speaking, Time Management, Strategy, Adobe Creative Suite, Business Process..., Technical Support, Microsoft Office, Social Media, Software Training, Staff Training, Systems Analysis, Social Media Coach, GoToMeeting, Databases, Social Media Integration, Microsoft Office Suite, Solution Implementation, CisionPoint, Problem Solving, Account Management, Radian6, Visible Intelligence
Education
Seneca College of Applied Arts and Technology 2006 — 2007
Ontario Management Development Program Certificate, Customer Service Management
Nipissing University 1998 — 2001
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Leaside High School
Ontario Secondary School Diploma
James Rexrode James Rexrode's TeleTech Experience August 2014 - April 2015
Job Telecommunications Professional
Industry Telecommunications
Experience
TeleTech August 2014 - April 2015
GameStop August 2009 - May 2013
CVS Health July 2004 - June 2006
Education
Western Governors University 2013 — 2016
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Navarro College 2006 — 2009
Associate's degree, Web Page, Digital/Multimedia and Information Resources Design
TeleTech August 2014 - April 2015
GameStop August 2009 - May 2013
CVS Health July 2004 - June 2006
Education
Western Governors University 2013 — 2016
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Navarro College 2006 — 2009
Associate's degree, Web Page, Digital/Multimedia and Information Resources Design
Jennifer Southers's TeleTech Experience September 2012 - January 2014
Job Reservationists
Industry Hospitality
Experience
Lake Guntersville State Park June 2015 - Present
Lake Guntersville State Park June 2014 - June 2015
Lake Guntersville State Park June 2014 - June 2015
Convergys January 2014 - April 2014
TeleTech September 2012 - January 2014
Dedicaited Personnel October 2011 - June 2012
Skills
Bookkeeping, Accounts Payable, Accounts Receivable, Payroll, Customer Service, Customer Support, Multi Tasking, 10 Key, Microsoft Office, Movex, Data Entry, Telephone Skills, Lotus Notes, Invoicing, Office Administration, Filing, Administrative Work, Microsoft Office 2007, Call Centers, Microsoft Word, General Office Skills, Reservations, Events Coordination, Social Media, Social Media Marketing, Digital Media, Print Publication Design, Development Of..., Hospitality, Hospitality Service, Auditing, Outlook
Education
Northeast Alabama Community College 2003 — 2004
Associate’s Degree, CAD/CADD Drafting and/or Design Technology/Technician
Lake Guntersville State Park June 2015 - Present
Lake Guntersville State Park June 2014 - June 2015
Lake Guntersville State Park June 2014 - June 2015
Convergys January 2014 - April 2014
TeleTech September 2012 - January 2014
Dedicaited Personnel October 2011 - June 2012
Skills
Bookkeeping, Accounts Payable, Accounts Receivable, Payroll, Customer Service, Customer Support, Multi Tasking, 10 Key, Microsoft Office, Movex, Data Entry, Telephone Skills, Lotus Notes, Invoicing, Office Administration, Filing, Administrative Work, Microsoft Office 2007, Call Centers, Microsoft Word, General Office Skills, Reservations, Events Coordination, Social Media, Social Media Marketing, Digital Media, Print Publication Design, Development Of..., Hospitality, Hospitality Service, Auditing, Outlook
Education
Northeast Alabama Community College 2003 — 2004
Associate’s Degree, CAD/CADD Drafting and/or Design Technology/Technician
Diana Harto Diana Harto's TeleTech Experience November 2010 - Present
Job Human Resource Professional
Industry Outsourcing/Offshoring
Experience
TeleTech November 2010 - Present
TeleTech January 2007 - October 2010
Strauss Industries October 2006 - December 2006
TeleTech January 2002 - 2006
TeleTech April 1998 - 2001
One Valley Bank October 1984 - April 1998
Skills
Onboarding, Performance Management, HRIS, Recruiting, Talent Acquisition, Taleo, Employee Engagement, Applicant Tracking..., Employee Relations, BPO, Talent Management, Workforce Management, Deferred Compensation, Workforce Planning, Human Resources, Coaching, Leadership, Strategy, Management, Operations Management, Personnel Management, Human Capital, Succession Planning, Outsourcing, Vendor Management
Education
Mountain State University 2003 — 2005
Master's Degree, Strategic Leadership
Wheeling Jesuit University
Bachelor Degree, Human Resource Management
TeleTech November 2010 - Present
TeleTech January 2007 - October 2010
Strauss Industries October 2006 - December 2006
TeleTech January 2002 - 2006
TeleTech April 1998 - 2001
One Valley Bank October 1984 - April 1998
Skills
Onboarding, Performance Management, HRIS, Recruiting, Talent Acquisition, Taleo, Employee Engagement, Applicant Tracking..., Employee Relations, BPO, Talent Management, Workforce Management, Deferred Compensation, Workforce Planning, Human Resources, Coaching, Leadership, Strategy, Management, Operations Management, Personnel Management, Human Capital, Succession Planning, Outsourcing, Vendor Management
Education
Mountain State University 2003 — 2005
Master's Degree, Strategic Leadership
Wheeling Jesuit University
Bachelor Degree, Human Resource Management
Larry T. Johnson, ITILv3 (MSOL Candidate)'s TeleTech Experience April 2015 - September 2015
Job Business Analyst at Nordstrom
Industry Financial Services
Experience
Nordstrom September 2015 - Present
TeleTech April 2015 - September 2015
State of Colorado Governor's Office of Information Technology July 2014 - April 2015
WPX Energy December 2011 - July 2014
Williams October 2011 - December 2011
Deloitte June 2011 - October 2011
Williams Company April 2005 - July 2011
LifeLine Communcations July 2001 - April 2005
Skills
Business Analysis, Customer Service, Quality Assurance, Contract Management, Process Improvement, Vendor Management, Change Management, Networking, SharePoint, Disaster Recovery, Software Documentation, Budgets, Energy, Business Process..., Management, Natural Gas, Benefits Administration, Operations Management, System Administration, Training, Project Planning, Technical Support, Desktop Administration, Access, PeopleSoft, Supervisory Skills, Server Administration, Troubleshooting, Forecasting, Visio, Information Technology, Active Directory, SAP, Rate Negotiation, Customer Engagement, AD Migration, Network Administration, BMC Remedy, Mainframe, Capital Budgeting, Budget Tracking, Budget Allocation, Benefits Communication, Compensation, Energy Industry, ERP, Oracle HR, Hyperion Planning
Education
Regis University 2015 — 2017
Master’s Degree, Human Resource Management & Leadership and Organization Leadership - Dual Degree
University of Oklahoma 2008 — 2014
Bachelor's Degree, Administrative Leadership
ITT Technical Institutes 2006 — 2008
Associates Degree, Computer Drafting and Design
Northeastern State University 2003 — 2005
N/A, Criminal Justice
New York University - Leonard N. Stern School of Business 2003 — 2003
N/A, Business Administration, Management and Operations
Nordstrom September 2015 - Present
TeleTech April 2015 - September 2015
State of Colorado Governor's Office of Information Technology July 2014 - April 2015
WPX Energy December 2011 - July 2014
Williams October 2011 - December 2011
Deloitte June 2011 - October 2011
Williams Company April 2005 - July 2011
LifeLine Communcations July 2001 - April 2005
Skills
Business Analysis, Customer Service, Quality Assurance, Contract Management, Process Improvement, Vendor Management, Change Management, Networking, SharePoint, Disaster Recovery, Software Documentation, Budgets, Energy, Business Process..., Management, Natural Gas, Benefits Administration, Operations Management, System Administration, Training, Project Planning, Technical Support, Desktop Administration, Access, PeopleSoft, Supervisory Skills, Server Administration, Troubleshooting, Forecasting, Visio, Information Technology, Active Directory, SAP, Rate Negotiation, Customer Engagement, AD Migration, Network Administration, BMC Remedy, Mainframe, Capital Budgeting, Budget Tracking, Budget Allocation, Benefits Communication, Compensation, Energy Industry, ERP, Oracle HR, Hyperion Planning
Education
Regis University 2015 — 2017
Master’s Degree, Human Resource Management & Leadership and Organization Leadership - Dual Degree
University of Oklahoma 2008 — 2014
Bachelor's Degree, Administrative Leadership
ITT Technical Institutes 2006 — 2008
Associates Degree, Computer Drafting and Design
Northeastern State University 2003 — 2005
N/A, Criminal Justice
New York University - Leonard N. Stern School of Business 2003 — 2003
N/A, Business Administration, Management and Operations
Hillarey Graves's TeleTech Experience September 2013 - March 2014
Job Leadership & Sales Facilitator
Industry Consumer Electronics
Experience
Best Buy March 2015 - Present
Best Buy June 2014 - Present
Mary Kay Inc. February 2010 - Present
TeleTech September 2013 - March 2014
Barron PCS August 2012 - August 2013
Karen Graves- MaryKay Director January 2011 - July 2013
CROSSMARK May 2011 - January 2012
Skills
Sales, Customer Satisfaction, Customer Service, Social Media, Microsoft Word, Public Speaking, Microsoft Office, Social Networking, Cosmetics, Merchandising, Digital Photography, Microsoft Excel, Home Based Business, Training, Data Entry, Telephone Skills, Beauty Industry, Leadership, Retail
Education
Drury University 2010 — 2011
Music Therapy/Therapist
Northwest Missouri State University 2008 — 2009
Biology, General
Best Buy March 2015 - Present
Best Buy June 2014 - Present
Mary Kay Inc. February 2010 - Present
TeleTech September 2013 - March 2014
Barron PCS August 2012 - August 2013
Karen Graves- MaryKay Director January 2011 - July 2013
CROSSMARK May 2011 - January 2012
Skills
Sales, Customer Satisfaction, Customer Service, Social Media, Microsoft Word, Public Speaking, Microsoft Office, Social Networking, Cosmetics, Merchandising, Digital Photography, Microsoft Excel, Home Based Business, Training, Data Entry, Telephone Skills, Beauty Industry, Leadership, Retail
Education
Drury University 2010 — 2011
Music Therapy/Therapist
Northwest Missouri State University 2008 — 2009
Biology, General
Alan Josué Medina Hernández's TeleTech Experience January 2011 - May 2011
Job Political Affairs Intern at Embassy of Mexico
Industry Public Policy
Experience
Embassy of Mexico August 2015 - Present
Berlitz Corporation December 2013 - August 2015
Nascent May 2014 - August 2014
GBM Grupo Bursatil Mexicano December 2013 - August 2014
JES (Jóvenes Emprendedores Sociales) April 2011 - August 2014
Grupo Financiero Actinver 2012 - 2013
Berlitz Corporation June 2011 - September 2012
TeleTech January 2011 - May 2011
All Rich Hotel and Luxury Suites February 2009 - August 2009
Skills
Language Teaching, Strategic Planning, Leadership, Emotional Intelligence, Programming, Stock Trading, Systems Engineering, Business Development, Business Strategy, Microsoft Office, Project Management, French
Education
The Washington Center for Internships and Academic Seminars 2015 — 2015
Governor´s Program, Public Policy and Project Development
Groupe Sup de Co Montpellier Business School 2014 — 2015
Double Bachelor's Degree, Business Administration and Management, General
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 2011 — 2015
Industrial Engineer and Systems, Business Administration and Management, General
Tecnológico de Monterrey 2010 — 2011
High School, Mathematics and Computer Science
Embassy of Mexico August 2015 - Present
Berlitz Corporation December 2013 - August 2015
Nascent May 2014 - August 2014
GBM Grupo Bursatil Mexicano December 2013 - August 2014
JES (Jóvenes Emprendedores Sociales) April 2011 - August 2014
Grupo Financiero Actinver 2012 - 2013
Berlitz Corporation June 2011 - September 2012
TeleTech January 2011 - May 2011
All Rich Hotel and Luxury Suites February 2009 - August 2009
Skills
Language Teaching, Strategic Planning, Leadership, Emotional Intelligence, Programming, Stock Trading, Systems Engineering, Business Development, Business Strategy, Microsoft Office, Project Management, French
Education
The Washington Center for Internships and Academic Seminars 2015 — 2015
Governor´s Program, Public Policy and Project Development
Groupe Sup de Co Montpellier Business School 2014 — 2015
Double Bachelor's Degree, Business Administration and Management, General
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 2011 — 2015
Industrial Engineer and Systems, Business Administration and Management, General
Tecnológico de Monterrey 2010 — 2011
High School, Mathematics and Computer Science
Anne M. Brown Anne M. Brown's TeleTech Experience May 1998 - July 2006
Job Manager, Quality/M&P/Process at AT&T Mobility
Industry Telecommunications
Experience
AT&T Mobility June 2011 - Present
AT&T Mobility September 2008 - June 2011
TeleTech May 1998 - July 2006
Skills
Call Center, Customer Experience, Program Management, Leadership Development
Education
North Carolina State University
Graduate work, English
West Virginia University
B.A., Psychology
AT&T Mobility June 2011 - Present
AT&T Mobility September 2008 - June 2011
TeleTech May 1998 - July 2006
Skills
Call Center, Customer Experience, Program Management, Leadership Development
Education
North Carolina State University
Graduate work, English
West Virginia University
B.A., Psychology
Simona Goodwin Simona Goodwin's TeleTech Experience
Job Customer Service Representative at TeleTech@home
Industry Outsourcing/Offshoring
Experience
TeleTech
Skills
Call Center, Workforce Management, IEX, Customer Satisfaction, BPO, eWFM, Customer Experience, Call Center Development, Inbound Marketing, Contact Centers, Technical Support, Customer Service, Avaya, Escalation, Troubleshooting
Education
North Carolina A&T State University
TeleTech
Skills
Call Center, Workforce Management, IEX, Customer Satisfaction, BPO, eWFM, Customer Experience, Call Center Development, Inbound Marketing, Contact Centers, Technical Support, Customer Service, Avaya, Escalation, Troubleshooting
Education
North Carolina A&T State University
Lyn M. Scott's TeleTech Experience June 2002 - January 2008
Job EVS/Laundry Services Director/Catholic Health
Industry Accounting
Experience
Catholic Health System December 2014 - Present
Catholic Health System May 2013 - December 2014
Sodexo/ Weinberg Campus June 2012 - May 2013
Sodexo/Millard Fillmore Gates Hospital August 2011 - April 2012
Niagara Falls Memorial Medical Hospital January 2009 - August 2011
Elderwood at Crestwood January 2008 - July 2009
TeleTech June 2002 - January 2008
Oakwood Healthcare February 2000 - June 2002
St. Mary's Manor March 1994 - December 1999
Skills
Customer Service, Hospitals, Team Building, Public Speaking, Microsoft Excel, Healthcare Management, Leadership, Strategic Planning, Process Improvement, Negotiation, Healthcare, Customer Satisfaction, Event Planning, Cooking, Budgets, Budgeting, Scheduling, Inpatient, Managed Care, HIPAA, Operations Management, Coaching, Payroll, Catering, Patient Safety, Management, Inventory Management, Cpr Certified, Food Service, Menu Development, Nutrition, Process Scheduler
Education
Buffalo State College 2010 — 2011
Bachelor of Science, Hospitality Administration
Niagara County Community College 2009 — 2009
Associates, Individual Studies
Niagara County Community College 2009 — 2009
Certificate, Food Service Management
Catholic Health System December 2014 - Present
Catholic Health System May 2013 - December 2014
Sodexo/ Weinberg Campus June 2012 - May 2013
Sodexo/Millard Fillmore Gates Hospital August 2011 - April 2012
Niagara Falls Memorial Medical Hospital January 2009 - August 2011
Elderwood at Crestwood January 2008 - July 2009
TeleTech June 2002 - January 2008
Oakwood Healthcare February 2000 - June 2002
St. Mary's Manor March 1994 - December 1999
Skills
Customer Service, Hospitals, Team Building, Public Speaking, Microsoft Excel, Healthcare Management, Leadership, Strategic Planning, Process Improvement, Negotiation, Healthcare, Customer Satisfaction, Event Planning, Cooking, Budgets, Budgeting, Scheduling, Inpatient, Managed Care, HIPAA, Operations Management, Coaching, Payroll, Catering, Patient Safety, Management, Inventory Management, Cpr Certified, Food Service, Menu Development, Nutrition, Process Scheduler
Education
Buffalo State College 2010 — 2011
Bachelor of Science, Hospitality Administration
Niagara County Community College 2009 — 2009
Associates, Individual Studies
Niagara County Community College 2009 — 2009
Certificate, Food Service Management
Larry Callahan Larry Callahan's TeleTech Experience October 2010 - April 2012
Job Global Real Estate and Facilities at Syniverse Technologies
Industry Real Estate
Experience
Syniverse Technologies April 2012 - Present
TeleTech October 2010 - April 2012
PRC October 2008 - September 2010
Stream Global Services 2003 - September 2008
Software Spectrum 1998 - 2003
RISCORP Insurance Company 1996 - 1998
Stream International (formerly Corporate Software) 1985 - 1995
Skills
Strategic Planning, Business Process..., Project Management, M&A due diligence, Facility Design and..., Cost Reduction, Strategic Partnerships, Global Health and Safety, Physical Plant Security, Loss Prevention, Key Performance..., Strategic Analysis, Statistical Modeling, Lease Negotiation, Contract Negotiation, Corporate Travel, Building Management and..., Global Procurement, Team Building, Mentoring, Operational Efficiency, Process Engineering, BPO, Outsourcing, Vendor Management, Contract Negotiations, P&L Management, Vendor Relations, Process Improvement, Performance Management, Customer Experience, Executive Management, Customer Satisfaction, Cross-functional Team..., Change Management, Business Management, P&L, Business Strategy, SLA, Mergers, Contract Management, People Management, Team Management, Operational Excellence, Strategy Development, Business Transformation, Team Leadership, Negotiation, Budgeting, Facilities Management
Education
Northeastern University 1982 — 1987
BS, Business Administration
Syniverse Technologies April 2012 - Present
TeleTech October 2010 - April 2012
PRC October 2008 - September 2010
Stream Global Services 2003 - September 2008
Software Spectrum 1998 - 2003
RISCORP Insurance Company 1996 - 1998
Stream International (formerly Corporate Software) 1985 - 1995
Skills
Strategic Planning, Business Process..., Project Management, M&A due diligence, Facility Design and..., Cost Reduction, Strategic Partnerships, Global Health and Safety, Physical Plant Security, Loss Prevention, Key Performance..., Strategic Analysis, Statistical Modeling, Lease Negotiation, Contract Negotiation, Corporate Travel, Building Management and..., Global Procurement, Team Building, Mentoring, Operational Efficiency, Process Engineering, BPO, Outsourcing, Vendor Management, Contract Negotiations, P&L Management, Vendor Relations, Process Improvement, Performance Management, Customer Experience, Executive Management, Customer Satisfaction, Cross-functional Team..., Change Management, Business Management, P&L, Business Strategy, SLA, Mergers, Contract Management, People Management, Team Management, Operational Excellence, Strategy Development, Business Transformation, Team Leadership, Negotiation, Budgeting, Facilities Management
Education
Northeastern University 1982 — 1987
BS, Business Administration
Don Harold Don Harold's TeleTech Experience 2012 - 2014
Job Sales and Leasing Consultant at Joe Firment Chevrolet Inc
Industry Automotive
Experience
Joe Firment Chevrolet Inc January 2015 - Present
BNI 2015 - 2015
Teletech 2012 - 2014
Skills
Sales Management, Sales Process, Vehicle Leasing, Automotive, Customer Management, Customer Service, Customer Relations, Social Networking
Education
Oberlin College 2006 — 2007
Creative Writing
Oberlin College 2006 — 2007
Creative Writing
Joe Firment Chevrolet Inc January 2015 - Present
BNI 2015 - 2015
Teletech 2012 - 2014
Skills
Sales Management, Sales Process, Vehicle Leasing, Automotive, Customer Management, Customer Service, Customer Relations, Social Networking
Education
Oberlin College 2006 — 2007
Creative Writing
Oberlin College 2006 — 2007
Creative Writing
Nettie Logan Nettie Logan's TeleTech Experience January 2007 - February 2008
Job Communications Coordinator: External Community Management | Intranet Content | Social Media
Industry Marketing and Advertising
Experience
ADP November 2013 - Present
ADP July 2011 - November 2013
ADP March 2008 - July 2011
TeleTech January 2007 - February 2008
Aditya Birla Minacs May 2006 - September 2006
Skills
ADP Payroll, Technical Support, Team Leadership, Sales, Microsoft Office, Networking, Supervising, Marketing, Corporate Communications, Internal Communications, Community Management, Adobe Creative Suite, Intranet Strategy, Microsoft SQL Server, Toastmasters, Students, Salesforce.com, Account Management, Customer Service, Marketing Strategy, Social Media Marketing
Education
Sheridan College 2015 — 2016
Business Marketing & Sales, Digital Marketing Management, Current Grade: A
Center for Arts and Technology 2013 — 2013
Graphic/Digital Design, Adobe PhotoShop and Illustrator, Grade: A
Mount Saint Vincent University 2011 — 2017
Bachelor of Business Administration with a Major in Marketing and Minor in Writing, Business, Management, Marketing, and Communications., Current Grade: A-
ADP November 2013 - Present
ADP July 2011 - November 2013
ADP March 2008 - July 2011
TeleTech January 2007 - February 2008
Aditya Birla Minacs May 2006 - September 2006
Skills
ADP Payroll, Technical Support, Team Leadership, Sales, Microsoft Office, Networking, Supervising, Marketing, Corporate Communications, Internal Communications, Community Management, Adobe Creative Suite, Intranet Strategy, Microsoft SQL Server, Toastmasters, Students, Salesforce.com, Account Management, Customer Service, Marketing Strategy, Social Media Marketing
Education
Sheridan College 2015 — 2016
Business Marketing & Sales, Digital Marketing Management, Current Grade: A
Center for Arts and Technology 2013 — 2013
Graphic/Digital Design, Adobe PhotoShop and Illustrator, Grade: A
Mount Saint Vincent University 2011 — 2017
Bachelor of Business Administration with a Major in Marketing and Minor in Writing, Business, Management, Marketing, and Communications., Current Grade: A-
Tracy Carpenter Tracy Carpenter's TeleTech Experience April 2002 - August 2005
Job Travel Consultant at BCD Travel
Industry Airlines/Aviation
Experience
BCD Travel October 2013 - Present
British Airways May 2007 - November 2013
Cox Radio November 2005 - May 2008
TeleTech April 2002 - August 2005
Skills
Airlines, Travel Management, Business Travel, Sabre, Ticketing, Amadeus, Aviation, Tourism, Airports, Flights, Revenue Analysis, Commercial Aviation, Leisure Travel, Online Travel, Hotels, Airline Ticketing, Travel Planning
Education
State University of New York College at Buffalo 2001 — 2005
Bachelor's degree, Communication, General
Niagara County Community College 2000 — 2001
Associate of Science (AS), Business Administration and Management, General
BCD Travel October 2013 - Present
British Airways May 2007 - November 2013
Cox Radio November 2005 - May 2008
TeleTech April 2002 - August 2005
Skills
Airlines, Travel Management, Business Travel, Sabre, Ticketing, Amadeus, Aviation, Tourism, Airports, Flights, Revenue Analysis, Commercial Aviation, Leisure Travel, Online Travel, Hotels, Airline Ticketing, Travel Planning
Education
State University of New York College at Buffalo 2001 — 2005
Bachelor's degree, Communication, General
Niagara County Community College 2000 — 2001
Associate of Science (AS), Business Administration and Management, General
Sarah Suttles Sarah Suttles's TeleTech Experience May 2014 - Present
Job
Industry Consumer Services
Experience
TeleTech May 2014 - Present
Chase February 2007 - January 2013
Skills
Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Adobe Edge, Movie Magic, Customer Service, Banking, Microsoft Office
Education
Missouri State University 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Mass Communication/Media Studies
Missouri State University
TeleTech May 2014 - Present
Chase February 2007 - January 2013
Skills
Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Adobe Edge, Movie Magic, Customer Service, Banking, Microsoft Office
Education
Missouri State University 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Mass Communication/Media Studies
Missouri State University
Corinne Dawson Corinne Dawson's TeleTech Experience June 2011 - September 2012
Job Customer Service Representative at Chase
Industry Outsourcing/Offshoring
Experience
Wyndham Worldwide January 2015 - Present
Chase June 2013 - December 2014
Emergence Teleradiology, LLC September 2012 - May 2013
TeleTech June 2011 - September 2012
JCPenney July 2009 - November 2011
Jack in the Box April 2007 - May 2009
Skills
Customer Service, Cashiering, Customer Satisfaction, Data Entry, Sales, Time Management, Retail, Phone Skills, Microsoft Office, Microsoft Excel, Call Center, Phone Etiquette, Outlook, Call Centers, Medical Billing, Teamwork, Merchandising, Customer Experience, Invoicing, Telephone Skills, Microsoft Word, PowerPoint
Education
Ozarks Technical Community College 2015 — 2018
Business advertisement and Marketing
Modesto Junior College 2008 — 2009
Wyndham Worldwide January 2015 - Present
Chase June 2013 - December 2014
Emergence Teleradiology, LLC September 2012 - May 2013
TeleTech June 2011 - September 2012
JCPenney July 2009 - November 2011
Jack in the Box April 2007 - May 2009
Skills
Customer Service, Cashiering, Customer Satisfaction, Data Entry, Sales, Time Management, Retail, Phone Skills, Microsoft Office, Microsoft Excel, Call Center, Phone Etiquette, Outlook, Call Centers, Medical Billing, Teamwork, Merchandising, Customer Experience, Invoicing, Telephone Skills, Microsoft Word, PowerPoint
Education
Ozarks Technical Community College 2015 — 2018
Business advertisement and Marketing
Modesto Junior College 2008 — 2009
Angel Bell's TeleTech Experience November 2013 - June 2014
Job Front Office/Receptionist at Bluegrass MD
Industry Outsourcing/Offshoring
Experience
Bluegrass MD June 2014 - Present
TeleTech November 2013 - June 2014
Xtreme Prosthetics & Orthotics August 2012 - May 2013
Pennyrile Collections, Inc March 2012 - July 2012
Skills
Administrative Support..., Dependable Team Player, Dedicated Professional, Interpersonal Skill, Reliable, Ability to work in fast..., Communication Skills, Program Management, Team Building, Leadership, Process Improvement, Leadership Development, Customer Service, Public Speaking, Training, Event Planning, Microsoft Excel, Filing, Community Outreach
Education
Murray State University 1995 — 2001
Bachelor's degree, Integrated Studies
Christian County High School 1991 — 1995
Diploma, General Studies
Bluegrass MD June 2014 - Present
TeleTech November 2013 - June 2014
Xtreme Prosthetics & Orthotics August 2012 - May 2013
Pennyrile Collections, Inc March 2012 - July 2012
Skills
Administrative Support..., Dependable Team Player, Dedicated Professional, Interpersonal Skill, Reliable, Ability to work in fast..., Communication Skills, Program Management, Team Building, Leadership, Process Improvement, Leadership Development, Customer Service, Public Speaking, Training, Event Planning, Microsoft Excel, Filing, Community Outreach
Education
Murray State University 1995 — 2001
Bachelor's degree, Integrated Studies
Christian County High School 1991 — 1995
Diploma, General Studies
Liesel Twenhafel Liesel Twenhafel's TeleTech Experience February 2013 - Present
Job Director, Technical Project Management
Industry Outsourcing/Offshoring
Experience
TeleTech February 2013 - Present
Catholic Health Initiatives January 2011 - February 2013
Catholic Health Initiatives August 2008 - January 2011
Jefferson County Public Schools 2008 - 2008
Ingram Micro, Inc January 2001 - April 2003
GE CAPITAL INFORMATION TECHNOLOGY SOLUTIONS January 1999 - January 2001
General Electric Corporate Research and Development January 1996 - January 1999
US Army January 1990 - January 1996
Skills
Master Black Belt - Six..., Master Change Agent
Education
Rensselaer Polytechnic Institute 1997 — 1999
Master of Business Administration (MBA)
Murray State University
Bachelor of Science (B.S.), Clinical Psychology
TeleTech February 2013 - Present
Catholic Health Initiatives January 2011 - February 2013
Catholic Health Initiatives August 2008 - January 2011
Jefferson County Public Schools 2008 - 2008
Ingram Micro, Inc January 2001 - April 2003
GE CAPITAL INFORMATION TECHNOLOGY SOLUTIONS January 1999 - January 2001
General Electric Corporate Research and Development January 1996 - January 1999
US Army January 1990 - January 1996
Skills
Master Black Belt - Six..., Master Change Agent
Education
Rensselaer Polytechnic Institute 1997 — 1999
Master of Business Administration (MBA)
Murray State University
Bachelor of Science (B.S.), Clinical Psychology
Timothy Redetzke, CPA Timothy Redetzke, CPA's TeleTech Experience March 2010 - February 2015
Job Controller at Radiology Imaging Associates / Invision Sally Jobe
Industry Accounting
Experience
Radiology Imaging Associates / Invision Sally Jobe February 2015 - Present
TeleTech March 2010 - February 2015
PODS April 2009 - April 2010
Ernst & Young February 2006 - April 2009
KPMG January 2005 - February 2006
LarsonAllen July 2003 - January 2005
Skills
IFRS, SOX, Accounting, SEC reporting, Fixed Assets, Accounts Payable, Microsoft Office, Oracle Financials, Visual Basic, VBA, Sarbanes-Oxley Act, General Ledger
Education
University of Denver - Daniels College of Business 2013 — 2015
Master of Business Administration (MBA)
Northern State University 1999 — 2003
BS, Accounting, Minor MIS
Radiology Imaging Associates / Invision Sally Jobe February 2015 - Present
TeleTech March 2010 - February 2015
PODS April 2009 - April 2010
Ernst & Young February 2006 - April 2009
KPMG January 2005 - February 2006
LarsonAllen July 2003 - January 2005
Skills
IFRS, SOX, Accounting, SEC reporting, Fixed Assets, Accounts Payable, Microsoft Office, Oracle Financials, Visual Basic, VBA, Sarbanes-Oxley Act, General Ledger
Education
University of Denver - Daniels College of Business 2013 — 2015
Master of Business Administration (MBA)
Northern State University 1999 — 2003
BS, Accounting, Minor MIS
Tynisha Maes Tynisha Maes's TeleTech Experience February 2012 - June 2013
Job Administrative Assistant
Industry Media Production
Experience
TeleTech February 2012 - June 2013
Modern Home Electronics January 2008 - August 2009
Zappos.com October 2006 - December 2007
Manpower July 2006 - October 2006
Skills
Interviews, Fax, Customer Service, Multi-line Phone, Interpersonal Skill, Administrative..., Video Editing, Coordinating Events, Vendor Relationships, Leading Meetings, Schedules, Troubleshooting, Training, Background Checks, Reference Checking, Coaching, Corporate Credit, Purchasing, Travel Planning, Transportation, Order Tracking, Direct Mail, Selling Skills, Payments, Filing, Printers, Scanners
Education
Missouri State University 2009 — 2012
Bachelor's degree, Mass Media
Ozarks Technical Community College 1999 — 2001
Associate of Arts (A.A.), General Studies
TeleTech February 2012 - June 2013
Modern Home Electronics January 2008 - August 2009
Zappos.com October 2006 - December 2007
Manpower July 2006 - October 2006
Skills
Interviews, Fax, Customer Service, Multi-line Phone, Interpersonal Skill, Administrative..., Video Editing, Coordinating Events, Vendor Relationships, Leading Meetings, Schedules, Troubleshooting, Training, Background Checks, Reference Checking, Coaching, Corporate Credit, Purchasing, Travel Planning, Transportation, Order Tracking, Direct Mail, Selling Skills, Payments, Filing, Printers, Scanners
Education
Missouri State University 2009 — 2012
Bachelor's degree, Mass Media
Ozarks Technical Community College 1999 — 2001
Associate of Arts (A.A.), General Studies
Sergena Metayer Sergena Metayer's TeleTech Experience November 2011 - January 2012
Job Field Service Team Representative at First Financial Security
Industry Information Services
Experience
First Financial Security July 2013 - Present
ShelfGenie February 2012 - June 2013
3PD, Inc. August 2010 - February 2012
TeleTech November 2011 - January 2012
Cobb County Volunteer Probation January 2010 - January 2012
RYLA Inc. February 2010 - June 2010
TeleTech May 2009 - August 2009
HSBC June 2008 - December 2008
Classifieds Plus October 2006 - August 2007
GAP OUTLET September 2005 - October 2006
Skills
Customer Service, Call Center, Microsoft Excel, Microsoft Office, Customer Satisfaction, Data Entry, PowerPoint, Training, Microsoft Word, Leadership, Coaching, Team Building, Outlook, Inventory Management, Management, Recruiting, Teamwork, Marketing, Process Scheduler, Access, Time Management, Strategic Planning, Call Center Development, Analysis, Forecasting, Performance Management, Project Planning, Sales, Change Management, Account Management, Invoicing, Software Documentation, Telephone Skills, System Administration, Operations Management, Negotiation, Team Leadership, Supervisory Skills, Process Improvement, Budgets, Troubleshooting, Employee Relations, Sales Management, Retail, Program Management, Customer Retention, Purchasing, Data Analysis, Hiring, Pricing
Education
Niagara University 2002 — 2005
Criminology, Criminology, Sociology, General Psychology
First Financial Security July 2013 - Present
ShelfGenie February 2012 - June 2013
3PD, Inc. August 2010 - February 2012
TeleTech November 2011 - January 2012
Cobb County Volunteer Probation January 2010 - January 2012
RYLA Inc. February 2010 - June 2010
TeleTech May 2009 - August 2009
HSBC June 2008 - December 2008
Classifieds Plus October 2006 - August 2007
GAP OUTLET September 2005 - October 2006
Skills
Customer Service, Call Center, Microsoft Excel, Microsoft Office, Customer Satisfaction, Data Entry, PowerPoint, Training, Microsoft Word, Leadership, Coaching, Team Building, Outlook, Inventory Management, Management, Recruiting, Teamwork, Marketing, Process Scheduler, Access, Time Management, Strategic Planning, Call Center Development, Analysis, Forecasting, Performance Management, Project Planning, Sales, Change Management, Account Management, Invoicing, Software Documentation, Telephone Skills, System Administration, Operations Management, Negotiation, Team Leadership, Supervisory Skills, Process Improvement, Budgets, Troubleshooting, Employee Relations, Sales Management, Retail, Program Management, Customer Retention, Purchasing, Data Analysis, Hiring, Pricing
Education
Niagara University 2002 — 2005
Criminology, Criminology, Sociology, General Psychology
Tim Antonio Tim Antonio's TeleTech Experience 1998 - 2001
Job Senior Client Partner/CIBER Technology
Industry Information Technology and Services
Experience
CIBER November 2010 - Present
The Revere Group 2006 - 2010
Managed Business Solutions 2004 - 2006
Baan 2001 - 2003
TeleTech 1998 - 2001
The Hibbert Group 1990 - 1998
Skills
Strategic Planning, Professional Services, Strategy, New Business Development, Change Management, Business Development, Management, Integration, ERP, Project Management, Consulting, Business Intelligence, Account Management, Outsourcing, Cloud Computing, CRM, Enterprise Software, Business Analysis, Vendor Management, Leadership, Program Management, SaaS, Process Improvement
Education
Northern Illinois University 1976 — 1980
Bachelor of Science (BS), School of Business
CIBER November 2010 - Present
The Revere Group 2006 - 2010
Managed Business Solutions 2004 - 2006
Baan 2001 - 2003
TeleTech 1998 - 2001
The Hibbert Group 1990 - 1998
Skills
Strategic Planning, Professional Services, Strategy, New Business Development, Change Management, Business Development, Management, Integration, ERP, Project Management, Consulting, Business Intelligence, Account Management, Outsourcing, Cloud Computing, CRM, Enterprise Software, Business Analysis, Vendor Management, Leadership, Program Management, SaaS, Process Improvement
Education
Northern Illinois University 1976 — 1980
Bachelor of Science (BS), School of Business
Nicholas Janssen Nicholas Janssen's TeleTech Experience November 2013 - Present
Job Operations Manager at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech November 2013 - Present
CNG Financial December 2012 - November 2013
AHI Facility Services, Inc. July 2012 - December 2012
Aaron's Sales and Lease October 2010 - April 2011
Wal Mart April 2009 - September 2010
Domino's Pizza January 1998 - September 2008
Sykes January 2003 - February 2005
Skills
Teaching, TEKS, Classroom Management, Customer Service, Payroll, Windows 7, TCP/IP, DNS, Microsoft Office, Windows, Product Management, IPv4, IPv6, IP Networking, Call Centers, Leadership, Management, Process Improvement, Team Building, Team Leadership, Training
Education
TexasTeachers.org 2015 — 2015
Alternative Teaching Certification, Secondary Education and Teaching, n/a
Texas A&M University-Commerce 2010 — 2011
Bachelor of Science (B.S.), Applied Arts and Science
Navarro College 2002 — 2010
Associate of Arts and Sciences (A.A.S.), Computer Support Specialist
TeleTech November 2013 - Present
CNG Financial December 2012 - November 2013
AHI Facility Services, Inc. July 2012 - December 2012
Aaron's Sales and Lease October 2010 - April 2011
Wal Mart April 2009 - September 2010
Domino's Pizza January 1998 - September 2008
Sykes January 2003 - February 2005
Skills
Teaching, TEKS, Classroom Management, Customer Service, Payroll, Windows 7, TCP/IP, DNS, Microsoft Office, Windows, Product Management, IPv4, IPv6, IP Networking, Call Centers, Leadership, Management, Process Improvement, Team Building, Team Leadership, Training
Education
TexasTeachers.org 2015 — 2015
Alternative Teaching Certification, Secondary Education and Teaching, n/a
Texas A&M University-Commerce 2010 — 2011
Bachelor of Science (B.S.), Applied Arts and Science
Navarro College 2002 — 2010
Associate of Arts and Sciences (A.A.S.), Computer Support Specialist
Corinne Culbertson Corinne Culbertson's TeleTech Experience 2005 - 2006
Job Disease Intervention Specialist
Industry Research
Experience
Sea Mar Community Health Center December 2013 - January 2014
King County June 2011 - December 2011
OPEN June 2010 - December 2011
TeleTech 2005 - 2006
Skills
Program Management, Program Development, Community Outreach, Recruiting, Quality Assurance, Social Services, Program Evaluation, Psychotherapy, Grant Writing, Community Organizing, Career Development, Microsoft Office, Strategic Planning, Training, Policy, Spanish, Organizational..., Interviews, Nonprofits, Customer Service, Case Managment, Volunteer Management, Fundraising, Coaching, Workshop Facilitation, System Administration, Grants, Event Planning, Teaching, Leadership Development, Time Management, Social Media, Leadership, Research, Public Speaking, Access, Community Development
Education
North Seattle Community College 2012 — 2012
Phlebotomy
Seattle Central Community College 2008 — 2010
Graphic Design
Sea Mar Community Health Center December 2013 - January 2014
King County June 2011 - December 2011
OPEN June 2010 - December 2011
TeleTech 2005 - 2006
Skills
Program Management, Program Development, Community Outreach, Recruiting, Quality Assurance, Social Services, Program Evaluation, Psychotherapy, Grant Writing, Community Organizing, Career Development, Microsoft Office, Strategic Planning, Training, Policy, Spanish, Organizational..., Interviews, Nonprofits, Customer Service, Case Managment, Volunteer Management, Fundraising, Coaching, Workshop Facilitation, System Administration, Grants, Event Planning, Teaching, Leadership Development, Time Management, Social Media, Leadership, Research, Public Speaking, Access, Community Development
Education
North Seattle Community College 2012 — 2012
Phlebotomy
Seattle Central Community College 2008 — 2010
Graphic Design
Michelle Burks Michelle Burks's TeleTech Experience December 2013 - March 2014
Job Call Center Professional
Industry Retail
Experience
TeleTech December 2013 - March 2014
Medical Associates of Navarro County April 2013 - December 2013
Kohl's Department Stores October 2008 - June 2012
Milam Transport May 2006 - May 2008
Milam Transport May 2006 - May 2008
Medical Arts Clinic February 1998 - July 2005
Medical Arts Clinic January 1998 - July 2005
Skills
Call Centers, Supervisory Experience, Customer Satisfaction, Customer Service, Telephone Skills, Customer Retention, Data Entry, Payroll, Recruiting, Accounts Receivable, Microsoft Excel, Microsoft Word, Teamwork, Social Media, Bookkeeping, Forecasting, Microsoft Office, Receptionist Duties, Outlook, Retail
Education
Navarro College 2004 — 2008
Navarro College 2004 — 2008
High School Diploma; Associates, Business
TeleTech December 2013 - March 2014
Medical Associates of Navarro County April 2013 - December 2013
Kohl's Department Stores October 2008 - June 2012
Milam Transport May 2006 - May 2008
Milam Transport May 2006 - May 2008
Medical Arts Clinic February 1998 - July 2005
Medical Arts Clinic January 1998 - July 2005
Skills
Call Centers, Supervisory Experience, Customer Satisfaction, Customer Service, Telephone Skills, Customer Retention, Data Entry, Payroll, Recruiting, Accounts Receivable, Microsoft Excel, Microsoft Word, Teamwork, Social Media, Bookkeeping, Forecasting, Microsoft Office, Receptionist Duties, Outlook, Retail
Education
Navarro College 2004 — 2008
Navarro College 2004 — 2008
High School Diploma; Associates, Business
Kelly Naylor Kelly Naylor's TeleTech Experience 1997 - 2012
Job Representative at Verizon
Industry Outsourcing/Offshoring
Experience
Verizon January 2013 - Present
TeleTech 1997 - 2012
TeleTech May 2008 - February 2010
TeleTech September 2007 - May 2008
ParMed Pharmaceuticals February 1995 - November 1997
ParMed Pharmaceuticals February 1995 - November 1997
Skills
Curriculum Development, Training Facilitation, Learning Management..., Coaching Staff, Leadership Development, Workforce Management, Business Process, Recruiting, Customer Service, Sales, Microsoft Excel, Microsoft Word, PowerPoint, SharePoint, eWFM, CMS, Avaya, Quality Assurance, AS400 system, Corrective Actions, Telephony, Healthcare, Employee Management, Employee Engagement, VMware View, Synxis, CentreVu, WebEx, Cisco Meeting Place, Virtual Learning, Human Resources, Training, Service Delivery, Technical Support, Troubleshooting, Call Centers, Customer Experience, Customer Satisfaction, Computer Hardware, Management, Outsourcing, Coaching, BPO, Contact Centers, Software Documentation, Administration
Education
SUNY Brockport 1992 — 1994
Communication and Media Studies
Monroe Community College 1990 — 1992
Associate of Arts and Sciences (A.A.S.), Mass Communication/Media Studies
Verizon January 2013 - Present
TeleTech 1997 - 2012
TeleTech May 2008 - February 2010
TeleTech September 2007 - May 2008
ParMed Pharmaceuticals February 1995 - November 1997
ParMed Pharmaceuticals February 1995 - November 1997
Skills
Curriculum Development, Training Facilitation, Learning Management..., Coaching Staff, Leadership Development, Workforce Management, Business Process, Recruiting, Customer Service, Sales, Microsoft Excel, Microsoft Word, PowerPoint, SharePoint, eWFM, CMS, Avaya, Quality Assurance, AS400 system, Corrective Actions, Telephony, Healthcare, Employee Management, Employee Engagement, VMware View, Synxis, CentreVu, WebEx, Cisco Meeting Place, Virtual Learning, Human Resources, Training, Service Delivery, Technical Support, Troubleshooting, Call Centers, Customer Experience, Customer Satisfaction, Computer Hardware, Management, Outsourcing, Coaching, BPO, Contact Centers, Software Documentation, Administration
Education
SUNY Brockport 1992 — 1994
Communication and Media Studies
Monroe Community College 1990 — 1992
Associate of Arts and Sciences (A.A.S.), Mass Communication/Media Studies
Thomas Hauser Jr Thomas Hauser Jr's TeleTech Experience August 2008 - January 2009
Job Collections Specialist at NCO Group
Industry Outsourcing/Offshoring
Experience
NCO Group January 2009 - Present
TeleTech August 2008 - January 2009
Town of Tonawanda September 2004 - August 2008
Skills
Customer Retention, Customer Experience, Cold Calling
Education
Niagara County Community College 2003 — 2005
NCO Group January 2009 - Present
TeleTech August 2008 - January 2009
Town of Tonawanda September 2004 - August 2008
Skills
Customer Retention, Customer Experience, Cold Calling
Education
Niagara County Community College 2003 — 2005
Jason McQuillen Jason McQuillen's TeleTech Experience February 2009 - June 2009
Job Social Networking Specialist
Industry Public Relations and Communications
Experience
Youth Villages May 2011 - Present
Baber Direct Marketing December 2011 - January 2012
Youth Villages March 2010 - April 2011
The Book Exchange August 2009 - March 2010
TeleTech February 2009 - June 2009
The Olympic Center 2008 - 2008
FMRS Health Systems, Inc. 2004 - 2007
Skills
Marketing Communications, Fundraising, Event Planning, Project management, Social Networking, Microsoft Office, Customer Relations, Sales Operations, Music Production, Photo Editing, Online Communities, Crisis Intervention, Motivational..., Curriculum Development, Service Coordination, Substance Abuse..., Social Media, Social Networking..., Social Media Marketing
Education
Academy of Careers and Technology
A.D., Broadcasting
Mountain State University
B.A., Communication and Psychology (double major)
Woodrow Wilson High School
Diploma, High School
Youth Villages May 2011 - Present
Baber Direct Marketing December 2011 - January 2012
Youth Villages March 2010 - April 2011
The Book Exchange August 2009 - March 2010
TeleTech February 2009 - June 2009
The Olympic Center 2008 - 2008
FMRS Health Systems, Inc. 2004 - 2007
Skills
Marketing Communications, Fundraising, Event Planning, Project management, Social Networking, Microsoft Office, Customer Relations, Sales Operations, Music Production, Photo Editing, Online Communities, Crisis Intervention, Motivational..., Curriculum Development, Service Coordination, Substance Abuse..., Social Media, Social Networking..., Social Media Marketing
Education
Academy of Careers and Technology
A.D., Broadcasting
Mountain State University
B.A., Communication and Psychology (double major)
Woodrow Wilson High School
Diploma, High School
Robert Herman Jr CCS's TeleTech Experience April 2005 - June 2006
Job Senior Import Analyst at Tahoco Logistics
Industry Logistics and Supply Chain
Experience
Tahoco Logistics June 2015 - Present
Tahoco Logistics February 2013 - June 2015
Casa Antica Restaurant January 2010 - February 2013
Delphi June 2007 - July 2009
Delphi Thermal Systems May 2006 - June 2007
TeleTech April 2005 - June 2006
World Gym March 2004 - April 2005
Skills
Process Improvement, Business Analysis, Change Management, Leadership, Customer Service, Teamwork, Human Resources, Marketing Communications, Customs Regulations, Management, Sales, Logistics, Supply Chain, Freight, Inventory Management, Microsoft Excel, Public Speaking, Marketing
Education
Certified Customs Specialist - US CCS 2014 — 2015
National Customs Brokers & Forwarders Association of America, Inc.
2014 Toronto Region Education Seminar 2014 — 2014
Air and Ocean Clearance Procedures
Niagara County Community College 2003 — 2007
Accounting and Business/Management
Niagara Wheatfield High School 1999 — 2003
High School, Regents Degree
Tahoco Logistics June 2015 - Present
Tahoco Logistics February 2013 - June 2015
Casa Antica Restaurant January 2010 - February 2013
Delphi June 2007 - July 2009
Delphi Thermal Systems May 2006 - June 2007
TeleTech April 2005 - June 2006
World Gym March 2004 - April 2005
Skills
Process Improvement, Business Analysis, Change Management, Leadership, Customer Service, Teamwork, Human Resources, Marketing Communications, Customs Regulations, Management, Sales, Logistics, Supply Chain, Freight, Inventory Management, Microsoft Excel, Public Speaking, Marketing
Education
Certified Customs Specialist - US CCS 2014 — 2015
National Customs Brokers & Forwarders Association of America, Inc.
2014 Toronto Region Education Seminar 2014 — 2014
Air and Ocean Clearance Procedures
Niagara County Community College 2003 — 2007
Accounting and Business/Management
Niagara Wheatfield High School 1999 — 2003
High School, Regents Degree
Jenette Simpson's TeleTech Experience January 2008 - July 2009
Job Corporate Recruiter of Business Management at My Lending Partners
Industry Insurance
Experience
My Lending Partners September 2015 - Present
Harvard Risk Management Corporation September 2015 - Present
Jenettes Third Generation Twirlers July 2009 - Present
Farmers Insurance January 2015 - June 2015
Cargill December 2014 - January 2015
Chemtron Corporation July 2014 - October 2014
Ver-A-Fast December 2013 - July 2014
Action Management Services May 2012 - March 2013
AmeriGas Propane December 2009 - May 2012
TeleTech January 2008 - July 2009
Skills
SAP system, typing 65wpm, Microsoft Excel, Microsoft Office, Microsoft Office 2007, Microsoft Word, Microsoft Publisher, PowerPoint, Human Resources, Compensation & Benefits..., Strategic Leadership, Business Management..., Professional Mentoring, Supervisory Management, Recruiting, Interpersonal..., Creative Direction, Project Management, Teamwork, Performance Management, Time Management, Analysis, Call Centers, Executive Search, Policy, Customer Service, Team Building, Process Improvement, Employee Relations, Training, Interviews, SAP, Customer Satisfaction, Hiring
Education
Ohio Business College-Sheffield 2010 — 2012
Associate's degree, Human Resource Management
Avon Lake High School 1994 — 1998
H.S Diploma
My Lending Partners September 2015 - Present
Harvard Risk Management Corporation September 2015 - Present
Jenettes Third Generation Twirlers July 2009 - Present
Farmers Insurance January 2015 - June 2015
Cargill December 2014 - January 2015
Chemtron Corporation July 2014 - October 2014
Ver-A-Fast December 2013 - July 2014
Action Management Services May 2012 - March 2013
AmeriGas Propane December 2009 - May 2012
TeleTech January 2008 - July 2009
Skills
SAP system, typing 65wpm, Microsoft Excel, Microsoft Office, Microsoft Office 2007, Microsoft Word, Microsoft Publisher, PowerPoint, Human Resources, Compensation & Benefits..., Strategic Leadership, Business Management..., Professional Mentoring, Supervisory Management, Recruiting, Interpersonal..., Creative Direction, Project Management, Teamwork, Performance Management, Time Management, Analysis, Call Centers, Executive Search, Policy, Customer Service, Team Building, Process Improvement, Employee Relations, Training, Interviews, SAP, Customer Satisfaction, Hiring
Education
Ohio Business College-Sheffield 2010 — 2012
Associate's degree, Human Resource Management
Avon Lake High School 1994 — 1998
H.S Diploma
Thomas MacDonald's TeleTech Experience May 2004 - May 2006
Job Enterprise Account Executive at Apttus
Industry Information Technology and Services
Experience
Apttus June 2014 - June 2015
Oracle January 2014 - June 2014
BigMachines November 2012 - December 2013
Rain Rocks Marketing Services, Inc January 2009 - October 2012
Avaya Inc January 2007 - October 2008
TeleTech May 2004 - May 2006
Language Line Services March 2002 - April 2004
Moore North America May 1997 - February 2002
Reynolds & Reynolds Company January 1992 - May 1997
Skills
Business Development, Sales Management, Strategic Partnerships, CRM, Strategic Planning, Solution Selling, Sales, Lead Generation, Sales Process, Building Relationships, Strategy, Selling, Enterprise Software, Team Building
Education
Montclair State University 1986 — 1990
BS, Business Administration, Marketing
Apttus June 2014 - June 2015
Oracle January 2014 - June 2014
BigMachines November 2012 - December 2013
Rain Rocks Marketing Services, Inc January 2009 - October 2012
Avaya Inc January 2007 - October 2008
TeleTech May 2004 - May 2006
Language Line Services March 2002 - April 2004
Moore North America May 1997 - February 2002
Reynolds & Reynolds Company January 1992 - May 1997
Skills
Business Development, Sales Management, Strategic Partnerships, CRM, Strategic Planning, Solution Selling, Sales, Lead Generation, Sales Process, Building Relationships, Strategy, Selling, Enterprise Software, Team Building
Education
Montclair State University 1986 — 1990
BS, Business Administration, Marketing
Jerome (Jerry) Cottrell's TeleTech Experience February 2000 - June 2000
Job System Administrator at BlackRock Financial
Industry Information Technology and Services
Experience
BlackRock Financial August 2006 - Present
Ulticom December 2007 - April 2008
Delaware Investments April 2005 - August 2006
SAIC February 2003 - April 2005
Qwest Communications June 2000 - November 2002
TeleTech February 2000 - June 2000
Lockheed Martin Information Technology May 1999 - February 2000
EIS August 1996 - April 1999
Skills
Solaris, Unix, Red Hat Linux, Servers, Data Center, Linux, Disaster Recovery, DNS, SAN, Apache, System Administration, Hardware, Windows Server, Databases, Shell Scripting, Veritas Cluster Server, HP, Perl, Storage Area Networks, Switches, Technical Support, HP-UX, VMware, Veritas Volume Manager, RedHat, Operating Systems, Infrastructure, NFS, Performance Tuning, Cluster, Storage, Virtualization, ZFS, LVM, High Availability, Brocade, Unix Shell Scripting, Netbackup, DHCP, RHEL, Puppet, Veritas Storage..., TCP/IP, Troubleshooting, HP Openview, Bash, Subversion, Mail Server, Sendmail
Education
Northeastern University 1990 — 1992
MA, 3.88
Rutgers, The State University of New Jersey-New Brunswick 1985 — 1989
BA, Political Science, Computer Science, 3.26
BlackRock Financial August 2006 - Present
Ulticom December 2007 - April 2008
Delaware Investments April 2005 - August 2006
SAIC February 2003 - April 2005
Qwest Communications June 2000 - November 2002
TeleTech February 2000 - June 2000
Lockheed Martin Information Technology May 1999 - February 2000
EIS August 1996 - April 1999
Skills
Solaris, Unix, Red Hat Linux, Servers, Data Center, Linux, Disaster Recovery, DNS, SAN, Apache, System Administration, Hardware, Windows Server, Databases, Shell Scripting, Veritas Cluster Server, HP, Perl, Storage Area Networks, Switches, Technical Support, HP-UX, VMware, Veritas Volume Manager, RedHat, Operating Systems, Infrastructure, NFS, Performance Tuning, Cluster, Storage, Virtualization, ZFS, LVM, High Availability, Brocade, Unix Shell Scripting, Netbackup, DHCP, RHEL, Puppet, Veritas Storage..., TCP/IP, Troubleshooting, HP Openview, Bash, Subversion, Mail Server, Sendmail
Education
Northeastern University 1990 — 1992
MA, 3.88
Rutgers, The State University of New Jersey-New Brunswick 1985 — 1989
BA, Political Science, Computer Science, 3.26
Stacy Serna-Beecher's TeleTech Experience 1999 - 2005
Job Sr Mgr Organizational Development at Charles Schwab
Industry Financial Services
Experience
Charles Schwab September 2014 - Present
T Rowe Price September 2008 - September 2014
Alpine Access June 2006 - August 2008
Denver Health 2005 - 2006
Teletech 1999 - 2005
ICG 1998 - 1999
MCI 1992 - 1998
Education
The University of New Mexico 1987 — 1992
New Mexico State University 1985 — 1986
The University of Texas at El Paso
Charles Schwab September 2014 - Present
T Rowe Price September 2008 - September 2014
Alpine Access June 2006 - August 2008
Denver Health 2005 - 2006
Teletech 1999 - 2005
ICG 1998 - 1999
MCI 1992 - 1998
Education
The University of New Mexico 1987 — 1992
New Mexico State University 1985 — 1986
The University of Texas at El Paso
Stolar Adrienne's TeleTech Experience January 2007 - September 2007
Job Office Manager at ALB Piping Products & Services
Industry Information Technology and Services
Experience
ALB Piping Products & Services January 2009 - Present
Direct Alliance Corporation September 2007 - January 2009
TeleTech January 2007 - September 2007
Direct Alliance Corp January 2005 - November 2005
Direct Alliance 1999 - December 2004
Skills
Software Documentation, Hardware, Troubleshooting, Accounts Receivable, Visio, Sales, Customer Retention, Databases, Management, Project Management, Program Management, Training, Quality Assurance, Business Development, Microsoft SQL Server, SDLC, Vendor Management, CRM, Operating Systems, Call Center, Solution Selling, Salesforce.com, SQL, Administrative..., Unix, Sales Operations, Direct Sales, Testing, SAP, B2B, Agile Methodologies, Cloud Computing, Data Center, Customer Service, Accounts Payable, Technical Support, SharePoint, Customer Satisfaction, Help Desk Support, Account Management, SaaS, System Administration, Disaster Recovery, Team Building, Selling, VMware, Lead Generation, Strategic Planning, Windows, Sales Process
Education
Oakland University 1988 — 2001
ALB Piping Products & Services January 2009 - Present
Direct Alliance Corporation September 2007 - January 2009
TeleTech January 2007 - September 2007
Direct Alliance Corp January 2005 - November 2005
Direct Alliance 1999 - December 2004
Skills
Software Documentation, Hardware, Troubleshooting, Accounts Receivable, Visio, Sales, Customer Retention, Databases, Management, Project Management, Program Management, Training, Quality Assurance, Business Development, Microsoft SQL Server, SDLC, Vendor Management, CRM, Operating Systems, Call Center, Solution Selling, Salesforce.com, SQL, Administrative..., Unix, Sales Operations, Direct Sales, Testing, SAP, B2B, Agile Methodologies, Cloud Computing, Data Center, Customer Service, Accounts Payable, Technical Support, SharePoint, Customer Satisfaction, Help Desk Support, Account Management, SaaS, System Administration, Disaster Recovery, Team Building, Selling, VMware, Lead Generation, Strategic Planning, Windows, Sales Process
Education
Oakland University 1988 — 2001
Sara Derani's TeleTech Experience 2010 - Present
Job Director, IT Client Services Account Management at TeleTech
Industry Telecommunications
Experience
TeleTech 2010 - Present
Dalbey Education Institute 2001 - 2010
Holden MSS 2005 - 2007
Skills
Inventory Management, Training, Team Building, Marketing, Disaster Recovery, Business Process Design, BPO, Avaya, PMO, CRM, IT Management, VoIP, Strategic Planning, Workforce Management, System Deployment, Telecommunications, Service Delivery, Customer Satisfaction
Education
National University 2007 — 2012
Masters of Science, Crime Scene Investigation
University of Phoenix
Bachelor of Science, Criminal Justice/Police Science
TeleTech 2010 - Present
Dalbey Education Institute 2001 - 2010
Holden MSS 2005 - 2007
Skills
Inventory Management, Training, Team Building, Marketing, Disaster Recovery, Business Process Design, BPO, Avaya, PMO, CRM, IT Management, VoIP, Strategic Planning, Workforce Management, System Deployment, Telecommunications, Service Delivery, Customer Satisfaction
Education
National University 2007 — 2012
Masters of Science, Crime Scene Investigation
University of Phoenix
Bachelor of Science, Criminal Justice/Police Science
Kristina Curtis's TeleTech Experience 2000 - 2001
Job Paralegal for Zurich NA
Industry Law Practice
Experience
Zurich North America July 2014 - Present
AIG February 2008 - July 2014
Cornell & Gollub September 2003 - February 2008
TeleTech 2000 - 2001
Boston Communications Group 1998 - 2000
Skills
Legal Research, Product Liability, Civil Litigation, Legal Writing, Personal Injury, Trials, Courts, Torts, Mediation, Appeals, Insurance, Westlaw, Pleadings
Education
Northeastern University 2001 — 2001
Paralegal Certificate, Paralegal Studies
University of Massachusetts at Lowell 1996 — 2000
Bachelor of Science (B.S.), Criminal Justice
Billerica 1992 — 1996
High School Diploma
Zurich North America July 2014 - Present
AIG February 2008 - July 2014
Cornell & Gollub September 2003 - February 2008
TeleTech 2000 - 2001
Boston Communications Group 1998 - 2000
Skills
Legal Research, Product Liability, Civil Litigation, Legal Writing, Personal Injury, Trials, Courts, Torts, Mediation, Appeals, Insurance, Westlaw, Pleadings
Education
Northeastern University 2001 — 2001
Paralegal Certificate, Paralegal Studies
University of Massachusetts at Lowell 1996 — 2000
Bachelor of Science (B.S.), Criminal Justice
Billerica 1992 — 1996
High School Diploma
Christina (Serafini) Rosen's TeleTech Experience 1998 - 2000
Job Regional Workforce Management Analyst at Time Warner Cable
Industry Telecommunications
Experience
Time Warner Cable July 2010 - Present
United Health Group June 2007 - July 2010
Comcast 2000 - 2007
TeleTech 1998 - 2000
Skills
Vendor Management, Process Improvement, Business Analysis, Access, Workforce Management, Customer Service, Data Analysis, Call Centers, Customer Satisfaction, Process Scheduler, Leadership, Forecasting, Software Documentation, Operations Management, Human Resources, Telecommunications, Training
Education
State University of New York College at Fredonia 1994 — 1996
Bachelor of Arts (B.A.), Sociology and Psychology
Niagara County Community College 1992 — 1994
Associate of Arts (AA), Liberal Arts
Time Warner Cable July 2010 - Present
United Health Group June 2007 - July 2010
Comcast 2000 - 2007
TeleTech 1998 - 2000
Skills
Vendor Management, Process Improvement, Business Analysis, Access, Workforce Management, Customer Service, Data Analysis, Call Centers, Customer Satisfaction, Process Scheduler, Leadership, Forecasting, Software Documentation, Operations Management, Human Resources, Telecommunications, Training
Education
State University of New York College at Fredonia 1994 — 1996
Bachelor of Arts (B.A.), Sociology and Psychology
Niagara County Community College 1992 — 1994
Associate of Arts (AA), Liberal Arts
Monica Lachance's TeleTech Experience September 1998 - June 2000
Job Senior Operations Executive Technical Support and Customer Care
Industry Information Technology and Services
Experience
Bell Aliant March 2014 - Present
Call Centre Nova Scotia August 2014 - Present
Digital Nova Scotia November 2008 - Present
BlackBerry December 2008 - January 2014
Call Centre Services March 2007 - August 2008
Excapsa February 2006 - February 2007
WestJet July 2002 - September 2005
Sitel June 2000 - July 2002
TeleTech September 1998 - June 2000
CIBC June 1994 - June 2000
Skills
Strategic Planning, Workforce Management, Call Center, Customer Satisfaction, Customer Service, Technical Leadership, Customer Experience, Department Budgeting, Executive Management, Quality Assurance, People Development, Business Analysis, Financial Analysis, Business Transformation, Leadership, CRM, Telecommunications, Telephony, Business Process, Outsourcing, Call Centers, Team Leadership, Strategy, Mobile Devices, Technical Support, Forecasting, Service Delivery, Management, Project Planning, Contact Centers, Training, Business Strategy, Business Planning, Vendor Management, Budgets, Cross-functional Team..., Process Improvement, Business Process..., Product Management, Sales, Human Resources, IT Management, Strategic Partnerships, Enterprise Software, Program Management, Operations Management
Education
Mount Royal University 1987 — 1988
Business
Bowness High School 1983 — 1986
High School Diploma
Bell Aliant March 2014 - Present
Call Centre Nova Scotia August 2014 - Present
Digital Nova Scotia November 2008 - Present
BlackBerry December 2008 - January 2014
Call Centre Services March 2007 - August 2008
Excapsa February 2006 - February 2007
WestJet July 2002 - September 2005
Sitel June 2000 - July 2002
TeleTech September 1998 - June 2000
CIBC June 1994 - June 2000
Skills
Strategic Planning, Workforce Management, Call Center, Customer Satisfaction, Customer Service, Technical Leadership, Customer Experience, Department Budgeting, Executive Management, Quality Assurance, People Development, Business Analysis, Financial Analysis, Business Transformation, Leadership, CRM, Telecommunications, Telephony, Business Process, Outsourcing, Call Centers, Team Leadership, Strategy, Mobile Devices, Technical Support, Forecasting, Service Delivery, Management, Project Planning, Contact Centers, Training, Business Strategy, Business Planning, Vendor Management, Budgets, Cross-functional Team..., Process Improvement, Business Process..., Product Management, Sales, Human Resources, IT Management, Strategic Partnerships, Enterprise Software, Program Management, Operations Management
Education
Mount Royal University 1987 — 1988
Business
Bowness High School 1983 — 1986
High School Diploma
Lily Weber's TeleTech Experience May 2006 - March 2008
Job NA
Industry Outsourcing/Offshoring
Anita May's TeleTech Experience August 2014 - Present
Job Inbound Operations at TeleTech
Industry Automotive
Experience
TeleTech August 2014 - Present
Kia Motors America November 2006 - January 2014
Wheaton Christian Center January 2007 - 2012
A & D Supply Company "LLC" July 2001 - July 2006
Tugtel Communications Inc. March 2002 - September 2005
Jack Morton Worldwide January 1999 - May 2001
BP Amoco September 1998 - January 1999
A & E Television Networks September 1995 - September 1998
Cable & Wireless January 1990 - September 1995
Skills
Customer Service, Account Management, Procurement, Healthcare Information..., Computer Software..., Automotive, Building Relationships, Customer Retention, Microsoft Word, Small Business, Supplier Negotiation, Supplier Diversity, Minority Owned, Women Owned Business, Bid Pricing, Office Management, Forecasting, Inventory Management, Budgets, Team Building, Leadership, Cross-functional Team..., Process Improvement, Contract Negotiation, Operations Management, Sales Operations, Strategy
Education
Ashford University 2013 — 2017
Moraine Valley Community College 2011 — 2012
Certificate of Completion, Health Information/Medical Records Technology/Technician
DeVry University 2010 — 2011
Business Management
Roosevelt High School 1982 — 1986
Diploma, Academics
TeleTech August 2014 - Present
Kia Motors America November 2006 - January 2014
Wheaton Christian Center January 2007 - 2012
A & D Supply Company "LLC" July 2001 - July 2006
Tugtel Communications Inc. March 2002 - September 2005
Jack Morton Worldwide January 1999 - May 2001
BP Amoco September 1998 - January 1999
A & E Television Networks September 1995 - September 1998
Cable & Wireless January 1990 - September 1995
Skills
Customer Service, Account Management, Procurement, Healthcare Information..., Computer Software..., Automotive, Building Relationships, Customer Retention, Microsoft Word, Small Business, Supplier Negotiation, Supplier Diversity, Minority Owned, Women Owned Business, Bid Pricing, Office Management, Forecasting, Inventory Management, Budgets, Team Building, Leadership, Cross-functional Team..., Process Improvement, Contract Negotiation, Operations Management, Sales Operations, Strategy
Education
Ashford University 2013 — 2017
Moraine Valley Community College 2011 — 2012
Certificate of Completion, Health Information/Medical Records Technology/Technician
DeVry University 2010 — 2011
Business Management
Roosevelt High School 1982 — 1986
Diploma, Academics
Shannon Schreiner's TeleTech Experience 2000 - 2003
Job IT Systems Manager at National Endowment for Democracy
Industry Information Technology and Services
Experience
National Endowment for Democracy October 2007 - Present
Saturn Corporation February 2004 - September 2007
TeleTech 2000 - 2003
Skills
Project Management, Windows, Microsoft Exchange, VMware ESX, Program Management, Networking, Antivirus, NGOs, SharePoint, Microsoft SQL Server, Databases, Citrix XenDesktop, Citrix XenApp, HTML, Wyse, IP PBX
Education
University of Maryland College Park 2014 — 2017
Bachelor of Science (BS), Bioengineering and Biomedical Engineering
Montgomery College 2012 — 2014
Engineering
Western University 1995 — 1997
Biology
National Endowment for Democracy October 2007 - Present
Saturn Corporation February 2004 - September 2007
TeleTech 2000 - 2003
Skills
Project Management, Windows, Microsoft Exchange, VMware ESX, Program Management, Networking, Antivirus, NGOs, SharePoint, Microsoft SQL Server, Databases, Citrix XenDesktop, Citrix XenApp, HTML, Wyse, IP PBX
Education
University of Maryland College Park 2014 — 2017
Bachelor of Science (BS), Bioengineering and Biomedical Engineering
Montgomery College 2012 — 2014
Engineering
Western University 1995 — 1997
Biology
Christine Ogden (formerly Brodzinski)'s TeleTech Experience May 1999 - Present
Job Senior Finance Manager at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech May 1999 - Present
IKON Office Solutions 1997 - 1999
Artisoft 1991 - 1997
Skills
Forecasting, Financial Analysis, Finance, Testing, Process Improvement, Business Process..., Shared Services, BPO, Cross-functional Team..., CRM, Management, Team Leadership, Human Resources, Business Analysis, Training, Strategic Partnerships, Competitive Analysis
Education
Northern Arizona University 1985 — 1989
BSBA, Accounting and Finance
TeleTech May 1999 - Present
IKON Office Solutions 1997 - 1999
Artisoft 1991 - 1997
Skills
Forecasting, Financial Analysis, Finance, Testing, Process Improvement, Business Process..., Shared Services, BPO, Cross-functional Team..., CRM, Management, Team Leadership, Human Resources, Business Analysis, Training, Strategic Partnerships, Competitive Analysis
Education
Northern Arizona University 1985 — 1989
BSBA, Accounting and Finance
Larry Hamilton's TeleTech Experience 2003 - 2005
Job Vice President Systems at Unipower LLC
Industry Telecommunications
Experience
Unipower LLC December 2013 - Present
Performance-RF May 2013 - Present
Alcatel-Lucent May 2011 - May 2013
Fellowship of Christian Athletes 2011 - 2012
Priority Wire & Cable 2002 - 2012
Trillion May 2009 - May 2010
TeleTech 2003 - 2005
Marconi Communications/RELTEC Corp (Now Emerson Network Power) 2000 - 2002
RELTEC 1980 - 2002
Ideal Industries 1985 - 1990
Skills
New Business Development, Telecommunications, VoIP, Strategic Planning, Sales Management, Business Development, Account Management, Team Building, Product Management
Education
Northern Illinois University 1977 — 1980
Master of Business Administration (MBA)
Northern Illinois University 1973 — 1977
Bachelor's degree, Marketing
Unipower LLC December 2013 - Present
Performance-RF May 2013 - Present
Alcatel-Lucent May 2011 - May 2013
Fellowship of Christian Athletes 2011 - 2012
Priority Wire & Cable 2002 - 2012
Trillion May 2009 - May 2010
TeleTech 2003 - 2005
Marconi Communications/RELTEC Corp (Now Emerson Network Power) 2000 - 2002
RELTEC 1980 - 2002
Ideal Industries 1985 - 1990
Skills
New Business Development, Telecommunications, VoIP, Strategic Planning, Sales Management, Business Development, Account Management, Team Building, Product Management
Education
Northern Illinois University 1977 — 1980
Master of Business Administration (MBA)
Northern Illinois University 1973 — 1977
Bachelor's degree, Marketing
Tina Grady's TeleTech Experience September 2007 - July 2012
Job Technical Trainer
Industry Outsourcing/Offshoring
Experience
TeleTech September 2007 - July 2012
Ozarks Technical Community College August 2004 - June 2007
Sisters of Mercy Health System 1998 - 2006
Skills
Active Directory, Troubleshooting, Call Centers, HIPAA, SharePoint, Software Documentation, Customer Satisfaction, Vendor Management, Help Desk Support, Access, Windows 7, System Administration, Computer Hardware, XP
Education
Ozarks Technical Community College 1996 — 1999
Associate of Arts and Sciences (AAS)
Missouri State University
Currently a student
TeleTech September 2007 - July 2012
Ozarks Technical Community College August 2004 - June 2007
Sisters of Mercy Health System 1998 - 2006
Skills
Active Directory, Troubleshooting, Call Centers, HIPAA, SharePoint, Software Documentation, Customer Satisfaction, Vendor Management, Help Desk Support, Access, Windows 7, System Administration, Computer Hardware, XP
Education
Ozarks Technical Community College 1996 — 1999
Associate of Arts and Sciences (AAS)
Missouri State University
Currently a student
Dorett Gunter's TeleTech Experience 1996 - 2010
Job Territory Representative at The Blood Connection
Industry Marketing and Advertising
Experience
The Blood Connection November 2013 - Present
W.H.Y January 2012 - Present
Open Door Communications January 2011 - Present
Dorett Desiree Gunter January 2011 - Present
Open Door Communications January 2011 - Present
BB&T February 2012 - November 2013
TeleTech 1996 - 2010
Skills
Train the Trainer, PHR, Human Resourcs, Live Performer, Management, Advertising, Employee Training, Interviews, Leadership Development, SPHR, Singing, Songs, Marketing Communications, Coaching, B2B, Motivational Speaking, Public Speaking, Public Relations, Leadership, Customer Service, Event Planning, Social Networking, Team Building
Education
Newberry College 1984 — 1989
Bachelor of Science (BS), Business Administration and Management, General
The Blood Connection November 2013 - Present
W.H.Y January 2012 - Present
Open Door Communications January 2011 - Present
Dorett Desiree Gunter January 2011 - Present
Open Door Communications January 2011 - Present
BB&T February 2012 - November 2013
TeleTech 1996 - 2010
Skills
Train the Trainer, PHR, Human Resourcs, Live Performer, Management, Advertising, Employee Training, Interviews, Leadership Development, SPHR, Singing, Songs, Marketing Communications, Coaching, B2B, Motivational Speaking, Public Speaking, Public Relations, Leadership, Customer Service, Event Planning, Social Networking, Team Building
Education
Newberry College 1984 — 1989
Bachelor of Science (BS), Business Administration and Management, General
Troy E. Lillehoff's TeleTech Experience May 2012 - June 2015
Job Network Architect at Western Union
Industry Information Technology and Services
Experience
Western Union June 2015 - Present
Scheizty LLC February 2010 - Present
TeleTech May 2012 - June 2015
eLoyalty March 2012 - May 2013
First Data Corporation April 2004 - March 2012
Skills
Cisco Technologies, Switches, Data Center, Network Security, Disaster Recovery, Security, ITIL, Firewalls, Troubleshooting, BGP, Networking, VPN, Routers, Cisco IOS, Network Engineering, TCP/IP, Visio, Cisco Security
Education
North Dakota State University 2000 — 2005
Bachelor of Applied Science (B.A.Sc.), Management Information Systems, General
North Dakota State University
Western Union June 2015 - Present
Scheizty LLC February 2010 - Present
TeleTech May 2012 - June 2015
eLoyalty March 2012 - May 2013
First Data Corporation April 2004 - March 2012
Skills
Cisco Technologies, Switches, Data Center, Network Security, Disaster Recovery, Security, ITIL, Firewalls, Troubleshooting, BGP, Networking, VPN, Routers, Cisco IOS, Network Engineering, TCP/IP, Visio, Cisco Security
Education
North Dakota State University 2000 — 2005
Bachelor of Applied Science (B.A.Sc.), Management Information Systems, General
North Dakota State University
Brian DELANEY's TeleTech Experience December 2002 - October 2008
Job Chief Operating Officer at ServiceSource
Industry Broadcast Media
Experience
ServiceSource June 2015 - Present
Stream Global Services February 2011 - May 2014
Dish Network November 2008 - January 2011
TeleTech December 2002 - October 2008
Ticketmaster Entertainment December 1987 - January 2000
Skills
Call Centers, BPO, Operations Management, Workforce Management, Outsourcing, Vendor Management, Process Improvement, Customer Experience, Customer Satisfaction, Performance Management, Management, Change Management, Team Building, Leadership, Team Leadership, Customer Service, Strategic Planning, Program Management, Leadership Development, Telecommunications, Call Center, Cross-functional Team..., Project Management, Business Strategy, Business Process..., Team Management, CRM, Executive Management, Service Delivery, Strategy, Training
Education
New York University
Masters, Education
UCSB
Bachelor's degree, English Language and Literature, General
ServiceSource June 2015 - Present
Stream Global Services February 2011 - May 2014
Dish Network November 2008 - January 2011
TeleTech December 2002 - October 2008
Ticketmaster Entertainment December 1987 - January 2000
Skills
Call Centers, BPO, Operations Management, Workforce Management, Outsourcing, Vendor Management, Process Improvement, Customer Experience, Customer Satisfaction, Performance Management, Management, Change Management, Team Building, Leadership, Team Leadership, Customer Service, Strategic Planning, Program Management, Leadership Development, Telecommunications, Call Center, Cross-functional Team..., Project Management, Business Strategy, Business Process..., Team Management, CRM, Executive Management, Service Delivery, Strategy, Training
Education
New York University
Masters, Education
UCSB
Bachelor's degree, English Language and Literature, General
Frank Harvey's TeleTech Experience October 2009 - July 2011
Job Director, Enterprise Information Solutions at McKesson
Industry Information Technology and Services
Experience
McKesson September 2015 - Present
Datalink July 2014 - August 2015
CSC July 2011 - April 2014
TeleTech October 2009 - July 2011
EDS, an HP Company January 2002 - October 2009
Rainier Technology, Inc. October 2000 - October 2001
Skills
Outsourcing, SaaS, Cloud Computing, Solution Selling, BPO, Salesforce.com, Business Development, Managed Services, Account Management, IT Outsourcing, Professional Services, IT Strategy, Enterprise Software, Financial Services, Solution Architecture, Unified Communications, New Business Development, Leadership, Mergers & Acquisitions, E-commerce, Sales Operations, Sales Management, Sales, Selling, Consulting, Business Process..., Team Leadership, Telecommunications, Storage, Sales Process, Data Center, ERP, Product Management, Business Analysis, Call Centers, Strategic Partnerships, Program Management, IT Service Management, Service Delivery, Start-ups, Business Alliances, Virtualization, Vendor Management, Pre-sales, Management, Cross-functional Team..., Go-to-market Strategy, CRM, Strategy, Executive Management
Education
Northeastern University
University of Minnesota-Twin Cities
Bachelor of Science, Business Administration and International Economics
McKesson September 2015 - Present
Datalink July 2014 - August 2015
CSC July 2011 - April 2014
TeleTech October 2009 - July 2011
EDS, an HP Company January 2002 - October 2009
Rainier Technology, Inc. October 2000 - October 2001
Skills
Outsourcing, SaaS, Cloud Computing, Solution Selling, BPO, Salesforce.com, Business Development, Managed Services, Account Management, IT Outsourcing, Professional Services, IT Strategy, Enterprise Software, Financial Services, Solution Architecture, Unified Communications, New Business Development, Leadership, Mergers & Acquisitions, E-commerce, Sales Operations, Sales Management, Sales, Selling, Consulting, Business Process..., Team Leadership, Telecommunications, Storage, Sales Process, Data Center, ERP, Product Management, Business Analysis, Call Centers, Strategic Partnerships, Program Management, IT Service Management, Service Delivery, Start-ups, Business Alliances, Virtualization, Vendor Management, Pre-sales, Management, Cross-functional Team..., Go-to-market Strategy, CRM, Strategy, Executive Management
Education
Northeastern University
University of Minnesota-Twin Cities
Bachelor of Science, Business Administration and International Economics
Jay Caviness's TeleTech Experience September 2002 - February 2005
Job Oracle DBA/Architect specializing in Oracle RAC/ASM and HA/DR solutions
Industry Hospital & Health Care
Experience
McKesson Health Systems Enterprise Solutions August 2005 - Present
Sun Microsystems February 2005 - August 2005
TeleTech September 2002 - February 2005
MPower Advisors Pvt Ltd January 2001 - September 2002
Wells Fargo Financial March 2000 - January 2001
Pepsi Bottling Group June 1999 - March 2000
USA.NET August 1998 - June 1999
Oracle Corporation February 1995 - August 1998
Hughes Aircraft Company July 1994 - February 1995
GTE Government Systems October 1989 - July 1994
Skills
AIX, Banking, High Availability, Oracle, Databases, Performance Tuning, Microsoft SQL Server, IT Strategy, SQL Tuning, Oracle RAC, Linux, VMware, Finance, Sun, PL/SQL, Cluster, Unix, Data Center, Operating Systems, NAS, Integration, SQL, IBM AIX
Education
Northwestern Oklahoma State University 1986 — 1989
BSCS, Computer Science, Mathematics
McKesson Health Systems Enterprise Solutions August 2005 - Present
Sun Microsystems February 2005 - August 2005
TeleTech September 2002 - February 2005
MPower Advisors Pvt Ltd January 2001 - September 2002
Wells Fargo Financial March 2000 - January 2001
Pepsi Bottling Group June 1999 - March 2000
USA.NET August 1998 - June 1999
Oracle Corporation February 1995 - August 1998
Hughes Aircraft Company July 1994 - February 1995
GTE Government Systems October 1989 - July 1994
Skills
AIX, Banking, High Availability, Oracle, Databases, Performance Tuning, Microsoft SQL Server, IT Strategy, SQL Tuning, Oracle RAC, Linux, VMware, Finance, Sun, PL/SQL, Cluster, Unix, Data Center, Operating Systems, NAS, Integration, SQL, IBM AIX
Education
Northwestern Oklahoma State University 1986 — 1989
BSCS, Computer Science, Mathematics
Stacey Mueller's TeleTech Experience May 2012 - Present
Job Process Improvement Manager at TeleTech
Industry Insurance
Experience
TeleTech May 2012 - Present
21st Century Insurance August 1997 - March 2012
GEFA August 1998 - March 2005
Colonial Penn Auto Insurance August 1997 - November 1998
Skills
Six Sigma, Call Center, Quality Management, Process Improvement, Program Management, Insurance, Customer Experience, Project Management, Customer Satisfaction, Customer Retention, Business Process..., Change Management, Key Performance..., Telecommunications, MS Project, BPO, Leadership, Leadership Development, Cross-functional Team..., Team Building, Team Leadership, Team Management, Project Planning, Project Portfolio..., Quality Assurance, Strategic Planning, Operational Excellence, Business Process, Management, Employee Engagement, Analytics, Business Analysis, PMP, Analysis, Operations Management, Sales Operations, Coaching, Vendor Management, PMO, Contact Centers, Performance Management, CRM, Business Intelligence, Call Centers, Process Engineering, Visio, Workforce Management, Risk Management, Outsourcing, IT Management
Education
University of Phoenix 2000 — 2002
Bachelor of Science - Business Management, Project Management
Moorpark College 1987 — 1988
TeleTech May 2012 - Present
21st Century Insurance August 1997 - March 2012
GEFA August 1998 - March 2005
Colonial Penn Auto Insurance August 1997 - November 1998
Skills
Six Sigma, Call Center, Quality Management, Process Improvement, Program Management, Insurance, Customer Experience, Project Management, Customer Satisfaction, Customer Retention, Business Process..., Change Management, Key Performance..., Telecommunications, MS Project, BPO, Leadership, Leadership Development, Cross-functional Team..., Team Building, Team Leadership, Team Management, Project Planning, Project Portfolio..., Quality Assurance, Strategic Planning, Operational Excellence, Business Process, Management, Employee Engagement, Analytics, Business Analysis, PMP, Analysis, Operations Management, Sales Operations, Coaching, Vendor Management, PMO, Contact Centers, Performance Management, CRM, Business Intelligence, Call Centers, Process Engineering, Visio, Workforce Management, Risk Management, Outsourcing, IT Management
Education
University of Phoenix 2000 — 2002
Bachelor of Science - Business Management, Project Management
Moorpark College 1987 — 1988
Michele Edwards-Harvey's TeleTech Experience Property Casualty Insurance agentGolden Years Medicare SpecialistsJune 2014 - Present
Job Insurance agent at Golden Years Medicare Specialists
Industry Insurance
Experience
TeleTech Property Casualty Insurance agentGolden Years Medicare SpecialistsJune 2014 - Present
Skills
Customer Service, Management, Call Centers, Customer Satisfaction, Account Management, Outlook
Education
California State University Turlock 1980 — 1985
Modesto Junior College 1974 — 1975
Ceres High School 1973 — 1974
Commack High School North 1970 — 1973
TeleTech Property Casualty Insurance agentGolden Years Medicare SpecialistsJune 2014 - Present
Skills
Customer Service, Management, Call Centers, Customer Satisfaction, Account Management, Outlook
Education
California State University Turlock 1980 — 1985
Modesto Junior College 1974 — 1975
Ceres High School 1973 — 1974
Commack High School North 1970 — 1973
Kenneth Webster's TeleTech Experience July 2014 - March 2015
Job Sales Development & Customer Relations Professional
Industry Consumer Services
Experience
TeleTech July 2014 - March 2015
Marriott Vacation Club February 2014 - November 2014
HMKM May 2012 - June 2013
Dish Network February 2006 - January 2012
Showtime Networks Inc. August 1994 - November 2005
Viacom Entertainment August 1992 - August 1994
Education
Northwood University - West Palm Beach, Florida
TeleTech July 2014 - March 2015
Marriott Vacation Club February 2014 - November 2014
HMKM May 2012 - June 2013
Dish Network February 2006 - January 2012
Showtime Networks Inc. August 1994 - November 2005
Viacom Entertainment August 1992 - August 1994
Education
Northwood University - West Palm Beach, Florida
LaTasha Swann's TeleTech Experience May 2007 - January 2012
Job Paraprofessional at Duval County Public Schools
Industry Education Management
Experience
The Bridge of Northeast Florida September 2012 - Present
Duval County Public Schools February 2012 - Present
TeleTech May 2007 - January 2012
Skills
Call Center, Workforce Management, IEX, Call Center Development, Contact Centers, Inbound Marketing, Customer Satisfaction, COPC, Escalation, Customer Experience, Service Delivery, Avaya, Contact Center..., Technical Support, Call Centers, Customer Support, Sla
Education
Webster University 2008 — 2010
Master of Arts (MA), Management & Leadership
Webster University 2002 — 2004
Master of Business Administration (M.B.A.), Business Administration and Management, General
Morris College 1995 — 1999
Bachelor's of Science, Business Administration and Management, General
The Bridge of Northeast Florida September 2012 - Present
Duval County Public Schools February 2012 - Present
TeleTech May 2007 - January 2012
Skills
Call Center, Workforce Management, IEX, Call Center Development, Contact Centers, Inbound Marketing, Customer Satisfaction, COPC, Escalation, Customer Experience, Service Delivery, Avaya, Contact Center..., Technical Support, Call Centers, Customer Support, Sla
Education
Webster University 2008 — 2010
Master of Arts (MA), Management & Leadership
Webster University 2002 — 2004
Master of Business Administration (M.B.A.), Business Administration and Management, General
Morris College 1995 — 1999
Bachelor's of Science, Business Administration and Management, General
Lisa Colburn-Roi's TeleTech Experience April 2013 - Present
Job CE Agent at TeleTech
Industry Hospital & Health Care
Experience
TeleTech April 2013 - Present
Greater Rochester Internal Medicine April 2004 - October 2007
Meadowland/Northtown Orthopeadics February 2002 - April 2004
Medical Staffing of Buffalo December 2001 - February 2002
North American Administators Inc. September 2001 - December 2001
B.C.O.E.M. October 2000 - February 2001
University Sports Medicine June 1997 - October 2000
Strong Memorial Hospital April 1992 - March 1997
Skills
Clinical Research, Medicare, Invoicing, Medicaid, Nursing, Medical Records, Healthcare, Cpr Certified, EMR, ICD-9
Education
Monroe Community College 2000 — 2002
AABA, Business Administration
Parks Junior College 1990 — 1992
AAScience, Medical Assisting
TeleTech April 2013 - Present
Greater Rochester Internal Medicine April 2004 - October 2007
Meadowland/Northtown Orthopeadics February 2002 - April 2004
Medical Staffing of Buffalo December 2001 - February 2002
North American Administators Inc. September 2001 - December 2001
B.C.O.E.M. October 2000 - February 2001
University Sports Medicine June 1997 - October 2000
Strong Memorial Hospital April 1992 - March 1997
Skills
Clinical Research, Medicare, Invoicing, Medicaid, Nursing, Medical Records, Healthcare, Cpr Certified, EMR, ICD-9
Education
Monroe Community College 2000 — 2002
AABA, Business Administration
Parks Junior College 1990 — 1992
AAScience, Medical Assisting
Cachoya Robbins's TeleTech Experience October 2010 - Present
Job customer service representative at TeleTech
Industry Consumer Services
Experience
TeleTech October 2010 - Present
Skills
Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Research, Windows, Outlook, Strategic Planning, Editing, Team Building
Education
North Carolina Central University 2005 — 2010
Bachelor of Business Administration (BBA), Marketing
TeleTech October 2010 - Present
Skills
Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Research, Windows, Outlook, Strategic Planning, Editing, Team Building
Education
North Carolina Central University 2005 — 2010
Bachelor of Business Administration (BBA), Marketing
Jason Pye's TeleTech Experience March 2008 - April 2009
Job College Graduate
Industry Information Technology and Services
Experience
Lorain Metropolitan Housing Authority August 2010 - September 2012
TeleTech March 2008 - April 2009
H&R Block December 2007 - February 2008
AmeriGas December 2006 - October 2007
May Department Stores September 2003 - April 2006
May Department Stores March 2000 - November 2000
Skills
Access
Education
Ohio Business College-Sheffield 2007 — 2008
Associate of Science (A.S.), Information Technology Computer Support, 3.0
Ohio Business College-Sheffield 2002 — 2004
Associate's degree, Microcomputer Programming Technology, 3.0
Lorain High School 1989 — 1993
Diploma, n/a, n/a
Lorain Metropolitan Housing Authority August 2010 - September 2012
TeleTech March 2008 - April 2009
H&R Block December 2007 - February 2008
AmeriGas December 2006 - October 2007
May Department Stores September 2003 - April 2006
May Department Stores March 2000 - November 2000
Skills
Access
Education
Ohio Business College-Sheffield 2007 — 2008
Associate of Science (A.S.), Information Technology Computer Support, 3.0
Ohio Business College-Sheffield 2002 — 2004
Associate's degree, Microcomputer Programming Technology, 3.0
Lorain High School 1989 — 1993
Diploma, n/a, n/a
Jeff Renn's TeleTech Experience September 2012 - February 2013
Job Refund Processor Contract position at American Airlines
Industry Accounting
Experience
Catlin Insurance Company January 2015 - February 2015
First American Title Insurance Company May 2014 - January 2015
Redflex Traffic Systems February 2013 - May 2014
TeleTech September 2012 - February 2013
Skills
Analytical Abilities, Computer Literate, Mathematics, Data Entry, Data Processing, Quality Assurance, Analytical Skills
Education
Northwood University 1988 — 1992
B.B.A., Accounting
Catlin Insurance Company January 2015 - February 2015
First American Title Insurance Company May 2014 - January 2015
Redflex Traffic Systems February 2013 - May 2014
TeleTech September 2012 - February 2013
Skills
Analytical Abilities, Computer Literate, Mathematics, Data Entry, Data Processing, Quality Assurance, Analytical Skills
Education
Northwood University 1988 — 1992
B.B.A., Accounting
Mark Cady's TeleTech Experience 1996 - 1998
Job Incident Manager Systems Integration Analyst at Lockheed Martin
Industry Information Technology and Services
Experience
Lockheed Martin April 2000 - Present
Romac International 1998 - 2000
TeleTech 1996 - 1998
Skills
Requirements Management, Configuration Management, Systems Engineering, Integration, Testing, Requirements Analysis, DoD, Security Clearance, System Architecture, Aerospace, Defense, Systems Design, Information Assurance, Software Engineering, Military
Education
Northwest Missouri State University 1983 — 1987
Computer Science, Computer Science
Lockheed Martin April 2000 - Present
Romac International 1998 - 2000
TeleTech 1996 - 1998
Skills
Requirements Management, Configuration Management, Systems Engineering, Integration, Testing, Requirements Analysis, DoD, Security Clearance, System Architecture, Aerospace, Defense, Systems Design, Information Assurance, Software Engineering, Military
Education
Northwest Missouri State University 1983 — 1987
Computer Science, Computer Science
Andrew Larter's TeleTech Experience October 2009 - March 2010
Job Professional Consultant/Coordinator
Industry Consumer Services
Experience
Lyoness International June 2015 - Present
Arbonne International LLC May 2014 - Present
DL Coordination and Consulting October 2011 - Present
Universal Life Church March 2006 - Present
Mary Kay Inc. April 2011 - December 2013
Future Shop April 2010 - June 2010
TeleTech October 2009 - March 2010
Tim Hortons April 2009 - June 2009
American Gas & Oil September 2008 - March 2009
Montcalm Community College September 2005 - June 2006
Education
Universal Life Church 2006 — 2012
Doctorate of Universal Life
Montcalm Community College 2005 — 2007
Associates of Arts
Montcalm Area Career Center 2004 — 2005
Business Information Technology Certification
Central Montcalm High School 2001 — 2005
General Education Diploma
Montcalm Area Career Center 2003 — 2004
Cosmetology Level 1 Certificate
Duolingo, Inc
Lyoness International June 2015 - Present
Arbonne International LLC May 2014 - Present
DL Coordination and Consulting October 2011 - Present
Universal Life Church March 2006 - Present
Mary Kay Inc. April 2011 - December 2013
Future Shop April 2010 - June 2010
TeleTech October 2009 - March 2010
Tim Hortons April 2009 - June 2009
American Gas & Oil September 2008 - March 2009
Montcalm Community College September 2005 - June 2006
Education
Universal Life Church 2006 — 2012
Doctorate of Universal Life
Montcalm Community College 2005 — 2007
Associates of Arts
Montcalm Area Career Center 2004 — 2005
Business Information Technology Certification
Central Montcalm High School 2001 — 2005
General Education Diploma
Montcalm Area Career Center 2003 — 2004
Cosmetology Level 1 Certificate
Duolingo, Inc
Stephanie Barner's TeleTech Experience September 2008 - December 2008
Job Independent Team Beachbody Coach at Team Beachbody
Industry Health, Wellness and Fitness
Experience
Team Beachbody February 2012 - Present
TeleTech September 2008 - December 2008
Education
Missouri State University-West Plains
Bachelor of Applied Science, General Business
Thayer High School
Team Beachbody February 2012 - Present
TeleTech September 2008 - December 2008
Education
Missouri State University-West Plains
Bachelor of Applied Science, General Business
Thayer High School
Natalie Baxter's TeleTech Experience June 2007 - October 2009
Job
Industry Transportation/Trucking/Railroad
Experience
TeleTech June 2007 - October 2009
Shell June 2004 - June 2007
Canadian Tire November 2000 - May 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, English, Outlook, Windows, Budgets, Editing
Education
Mohawk College 1999 — 2001
General Office Occupations and Clerical Services
South Huron District High School 1993 — 1998
TeleTech June 2007 - October 2009
Shell June 2004 - June 2007
Canadian Tire November 2000 - May 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, English, Outlook, Windows, Budgets, Editing
Education
Mohawk College 1999 — 2001
General Office Occupations and Clerical Services
South Huron District High School 1993 — 1998
Stephanie Lynne Pasek's TeleTech Experience January 2004 - October 2004
Job Salon Manager/Hairstylist at A & J Hair Salon
Industry Design
Experience
A & J Hair Salon January 2010 - Present
Main Street Salon September 2009 - December 2009
R & R Superior Plumbing December 2004 - February 2008
TeleTech January 2004 - October 2004
Skills
Keratin Complex..., Deva Cut Certification, QuickBooks, Microsoft Excel, Salon Iris, Social Media Marketing
Education
Niagara County Community College 2003 — 2004
A & J Hair Salon January 2010 - Present
Main Street Salon September 2009 - December 2009
R & R Superior Plumbing December 2004 - February 2008
TeleTech January 2004 - October 2004
Skills
Keratin Complex..., Deva Cut Certification, QuickBooks, Microsoft Excel, Salon Iris, Social Media Marketing
Education
Niagara County Community College 2003 — 2004
Nader N Balady's TeleTech Experience 2011 - 2011
Job Professional Services Engineer at NICE Systems
Industry Computer Software
Experience
NICE Systems July 2013 - Present
NICE Systems July 2010 - Present
U.S. Department of Energy March 2011 - July 2013
TeleTech 2011 - 2011
Skills
Server 2000-2008, Microsoft SQL Server, Integration, Avaya IP Telephony, Cisco Call Manager, Active Directory, XML, Requirements Analysis, Cisco VoIP, .NET, SQL, Cooking, Computer Hardware
Education
Moorpark College 2003 — 2005
University of Arizona 2002 — 2003
NICE Systems July 2013 - Present
NICE Systems July 2010 - Present
U.S. Department of Energy March 2011 - July 2013
TeleTech 2011 - 2011
Skills
Server 2000-2008, Microsoft SQL Server, Integration, Avaya IP Telephony, Cisco Call Manager, Active Directory, XML, Requirements Analysis, Cisco VoIP, .NET, SQL, Cooking, Computer Hardware
Education
Moorpark College 2003 — 2005
University of Arizona 2002 — 2003
Dionne Scott's TeleTech Experience 2010 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
TeleTech 2010 - 2012
Education
Ohio Business College-Sheffield 2009 — 2012
Associate of Arts (A.A.), Legal Administrative Assistant/Secretary
TeleTech 2010 - 2012
Education
Ohio Business College-Sheffield 2009 — 2012
Associate of Arts (A.A.), Legal Administrative Assistant/Secretary
Terry Jourdain's TeleTech Experience May 2006 - February 2008
Job Operations Specialist at M&T Bank
Industry Banking
Experience
M&T Bank May 2015 - Present
M&T Bank July 2013 - Present
Bank of America January 2009 - May 2013
M&T Bank March 2008 - October 2008
TeleTech May 2006 - February 2008
Skills
Customer Service, Quality Assurance, Research, Software Documentation, Call Centers, Banking, Sales, Payroll, Policy, Financial Services, Risk Management, Microsoft Excel, Analysis, Leadership, Training
Education
State University of New York College at Buffalo 2002 — 2005
Social Work
Niagara County Community College 2001 — 2002
M&T Bank May 2015 - Present
M&T Bank July 2013 - Present
Bank of America January 2009 - May 2013
M&T Bank March 2008 - October 2008
TeleTech May 2006 - February 2008
Skills
Customer Service, Quality Assurance, Research, Software Documentation, Call Centers, Banking, Sales, Payroll, Policy, Financial Services, Risk Management, Microsoft Excel, Analysis, Leadership, Training
Education
State University of New York College at Buffalo 2002 — 2005
Social Work
Niagara County Community College 2001 — 2002
Melanie Williams-Taft's TeleTech Experience 2012 - 2013
Job Customer Service Representative
Industry Outsourcing/Offshoring
Experience
TeleTech 2012 - 2013
Skills
Call Centers, Workforce Management, BPO, Customer Experience, Avaya, Call Center Development, Process Improvement, Leadership, Outsourcing, Training, Customer Support, Service Delivery, Telemarketing, Technical Support, Customer Retention, Sla, Customer Satisfaction, IVR, Contact Centers
Education
North Carolina Agricultural and Technical State University 2006 — 2010
Bachelor of Arts (B.A.), Interdisciplinary Studies
TeleTech 2012 - 2013
Skills
Call Centers, Workforce Management, BPO, Customer Experience, Avaya, Call Center Development, Process Improvement, Leadership, Outsourcing, Training, Customer Support, Service Delivery, Telemarketing, Technical Support, Customer Retention, Sla, Customer Satisfaction, IVR, Contact Centers
Education
North Carolina Agricultural and Technical State University 2006 — 2010
Bachelor of Arts (B.A.), Interdisciplinary Studies
Christine Howell's TeleTech Experience July 1994 - May 2000
Job Legal Assistant 4 at CenturyLink
Industry Telecommunications
Experience
CenturyLink April 2011 - Present
CenturyLink February 2010 - April 2011
QWEST COMMUNICATIONS CORP June 2000 - February 2010
TeleTech July 1994 - May 2000
Skills
Telecommunications, Outlook, Salesforce.com, Visio, Vendor Management
Education
Montana State University 1965 — 1969
Bachelor of Arts (B.A.), History
Montana State University-Bozeman
Bachelor of Arts (BA), American History (United States)
CenturyLink April 2011 - Present
CenturyLink February 2010 - April 2011
QWEST COMMUNICATIONS CORP June 2000 - February 2010
TeleTech July 1994 - May 2000
Skills
Telecommunications, Outlook, Salesforce.com, Visio, Vendor Management
Education
Montana State University 1965 — 1969
Bachelor of Arts (B.A.), History
Montana State University-Bozeman
Bachelor of Arts (BA), American History (United States)
Ieshia Stephens's TeleTech Experience February 2011 - October 2011
Job Patient Care Associate at St. John's Medical Center
Industry Hospital & Health Care
Experience
St. John's Medical Center May 2012 - Present
Center Ridge Health Campus December 2011 - May 2012
TeleTech February 2011 - October 2011
Education
Oberlin Senior High School 2005 — 2009
Ohio Business College-Sheffield
Business Administration, Human Resources
St. John's Medical Center May 2012 - Present
Center Ridge Health Campus December 2011 - May 2012
TeleTech February 2011 - October 2011
Education
Oberlin Senior High School 2005 — 2009
Ohio Business College-Sheffield
Business Administration, Human Resources
Tony Buell's TeleTech Experience 2010 - 2013
Job Computer/Programming Professional
Industry Information Technology and Services
Experience
Express Employment Professionals May 2015 - Present
TeleTech 2010 - 2013
US Census Dept March 2010 - July 2010
American National Property And Casualty Company May 1999 - April 2009
Missouri State University August 1998 - May 1999
Skills
Customer Service, Call Centers, Customer Satisfaction, Technical Support, Troubleshooting, Team Leadership, Process Improvement, Training, Team Management, Time Management, Programming
Education
Missouri State University 1995 — 2000
Bachelor's degree, Computer and Information Sciences, General, 3.65
Republic High School
Republic High School
Republic High School
Express Employment Professionals May 2015 - Present
TeleTech 2010 - 2013
US Census Dept March 2010 - July 2010
American National Property And Casualty Company May 1999 - April 2009
Missouri State University August 1998 - May 1999
Skills
Customer Service, Call Centers, Customer Satisfaction, Technical Support, Troubleshooting, Team Leadership, Process Improvement, Training, Team Management, Time Management, Programming
Education
Missouri State University 1995 — 2000
Bachelor's degree, Computer and Information Sciences, General, 3.65
Republic High School
Republic High School
Republic High School
Hunter Barnett's TeleTech Experience December 2014 - Present
Job Technical Support at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech December 2014 - Present
White Hydraulics August 2013 - May 2014
Martinrea International January 2012 - September 2012
Skills
CNC Programming, Carpentry, Plumbing, Basic Electrical Wiring, Forklift Operation, Skid Steer, Plasma Cutting, Pneumatic Tools, Caliber, Micrometer
Education
Murray State University 2008 — 2008
GED
TeleTech December 2014 - Present
White Hydraulics August 2013 - May 2014
Martinrea International January 2012 - September 2012
Skills
CNC Programming, Carpentry, Plumbing, Basic Electrical Wiring, Forklift Operation, Skid Steer, Plasma Cutting, Pneumatic Tools, Caliber, Micrometer
Education
Murray State University 2008 — 2008
GED
Shani Bennett's TeleTech Experience 2012 - 2013
Job Teaching Assistant at Rochester City School District
Industry Telecommunications
Experience
Rochester City School District September 2006 - Present
TeleTech 2012 - 2013
Skills
Call Centers, Networking, Telecommunications, Team Leadership, Program Management, Vendor Management, Management, Wireless, Customer Service, VoIP
Education
State University of New York College at Brockport 2001 — 2004
Bachelor's Degree, Psychology
Monroe Community College 1998 — 2001
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Rochester City School District September 2006 - Present
TeleTech 2012 - 2013
Skills
Call Centers, Networking, Telecommunications, Team Leadership, Program Management, Vendor Management, Management, Wireless, Customer Service, VoIP
Education
State University of New York College at Brockport 2001 — 2004
Bachelor's Degree, Psychology
Monroe Community College 1998 — 2001
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Kevin Baughman's TeleTech Experience October 2003 - June 2005
Job Executive Sales Representative at ParMed Pharmaceuticals
Industry Pharmaceuticals
Experience
ParMed Pharmaceuticals May 2006 - Present
TeleTech October 2003 - June 2005
Education
Niagara University
Management Integrative B.S., Business Administration, Management and Operations, 4.0
Niagara County Community College 2012 — 2014
A.A.S. of Business Administration, 3.63
ParMed Pharmaceuticals May 2006 - Present
TeleTech October 2003 - June 2005
Education
Niagara University
Management Integrative B.S., Business Administration, Management and Operations, 4.0
Niagara County Community College 2012 — 2014
A.A.S. of Business Administration, 3.63
Vikki Hughes's TeleTech Experience
Job Looking for new position as STNA
Industry Hospital & Health Care
Experience
TeleTech
Skills
Customer Service, Telecommunications, Troubleshooting, Wireless, Customer Satisfaction, Call Centers, VoIP, Management, Project Management, Sales, Customer Experience, Team Leadership, Technical Support, Networking, Account Management, Mobile Devices
Education
Ohio Business College-Sheffield 2006 — 2009
Associate's degree, Legal Assistant/Paralegal
Red Cross STNA Training
State Tested Nusrse Assistant
TeleTech
Skills
Customer Service, Telecommunications, Troubleshooting, Wireless, Customer Satisfaction, Call Centers, VoIP, Management, Project Management, Sales, Customer Experience, Team Leadership, Technical Support, Networking, Account Management, Mobile Devices
Education
Ohio Business College-Sheffield 2006 — 2009
Associate's degree, Legal Assistant/Paralegal
Red Cross STNA Training
State Tested Nusrse Assistant
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc