TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
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3,388 TeleTech employees in database. Find out everything there's to know about TeleTech employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
TeleTech Employees
Employee
Years
Job
Industry
Angelita Alvarez Angelita Alvarez's TeleTech Experience December 2006 - December 2007
Job Accounting Finance Bookkeeping
Industry Financial Services
Experience
George Lopez Custom Homes Inc 2014 - 2015
Beck Companies February 2011 - April 2014
Pendum LLC December 2006 - January 2008
TeleTech December 2006 - December 2007
Temple-Inland 2001 - 2006
Skills
Accounts Payable, Account Reconciliation, General Ledger, Auditing, Journal Entries, Internal Controls, Sarbanes-Oxley Act, Accruals, Bank Reconciliation, Payroll, Accounting, Financial Statements, Cash Management, Bookkeeping
Education
University of Denver 2006 — 2008
Business/Managerial Economics
George Lopez Custom Homes Inc 2014 - 2015
Beck Companies February 2011 - April 2014
Pendum LLC December 2006 - January 2008
TeleTech December 2006 - December 2007
Temple-Inland 2001 - 2006
Skills
Accounts Payable, Account Reconciliation, General Ledger, Auditing, Journal Entries, Internal Controls, Sarbanes-Oxley Act, Accruals, Bank Reconciliation, Payroll, Accounting, Financial Statements, Cash Management, Bookkeeping
Education
University of Denver 2006 — 2008
Business/Managerial Economics
Emily Eikelberner Emily Eikelberner's TeleTech Experience May 2007 - September 2012
Job Vice President, External Affairs at Teach For America
Industry Education Management
Experience
Teach For America October 2012 - Present
TeleTech May 2007 - September 2012
TeleTech June 2003 - May 2007
TeleTech June 2001 - June 2003
Education
University of Michigan 1990 — 1994
Bachelor of Business Administration (B.B.A.)
Teach For America October 2012 - Present
TeleTech May 2007 - September 2012
TeleTech June 2003 - May 2007
TeleTech June 2001 - June 2003
Education
University of Michigan 1990 — 1994
Bachelor of Business Administration (B.B.A.)
Joni Ammer Joni Ammer's TeleTech Experience December 2005 - February 2008
Job Account Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2014 - Present
Stream Global Services November 2012 - Present
Alpine Access September 2010 - June 2012
TeleTech Government Solutions March 2008 - September 2010
TeleTech December 2005 - February 2008
TeleTech August 2004 - November 2005
Hewlett-Packard 1993 - 1995
Hewlett-Packard 1990 - 1993
Hewlett-Packard 1988 - 1990
Skills
BPO, Call Center, Call Centers, Account Management, Sales, Process Improvement, Leadership, Cloud Computing, Customer Satisfaction, Workforce Management, Quality Assurance, Vendor Management, Contact Centers, Avaya, Inbound Marketing, Outsourcing, Management, Call Center Development, ITIL, Business Process..., Business Process..., Customer Experience, Performance Management, CRM, Service Delivery, Employee Engagement, Operations Management, IVR, Professional Services, Customer Service, Telecommunications, Business Development, Customer Retention, Program Management, Telemarketing, Team Management, Offshoring, Sales Operations, Cross-functional Team..., SaaS, Strategy
Education
University of Denver - Daniels College of Business 1998 — 2001
MBA, Finance
University of Illinois at Urbana-Champaign - College of Business 1985 — 1987
BS, Commerce
Convergys March 2014 - Present
Stream Global Services November 2012 - Present
Alpine Access September 2010 - June 2012
TeleTech Government Solutions March 2008 - September 2010
TeleTech December 2005 - February 2008
TeleTech August 2004 - November 2005
Hewlett-Packard 1993 - 1995
Hewlett-Packard 1990 - 1993
Hewlett-Packard 1988 - 1990
Skills
BPO, Call Center, Call Centers, Account Management, Sales, Process Improvement, Leadership, Cloud Computing, Customer Satisfaction, Workforce Management, Quality Assurance, Vendor Management, Contact Centers, Avaya, Inbound Marketing, Outsourcing, Management, Call Center Development, ITIL, Business Process..., Business Process..., Customer Experience, Performance Management, CRM, Service Delivery, Employee Engagement, Operations Management, IVR, Professional Services, Customer Service, Telecommunications, Business Development, Customer Retention, Program Management, Telemarketing, Team Management, Offshoring, Sales Operations, Cross-functional Team..., SaaS, Strategy
Education
University of Denver - Daniels College of Business 1998 — 2001
MBA, Finance
University of Illinois at Urbana-Champaign - College of Business 1985 — 1987
BS, Commerce
Mary J. Kohan, CPA Mary J. Kohan, CPA's TeleTech Experience May 2011 - July 2012
Job Senior Decision Support Analyst at Southeast Alabama Medical Center
Industry Hospital & Health Care
Experience
Southeast Alabama Medical Center October 2014 - Present
Val Verde Regional Medical Center April 2013 - October 2014
Level 3 Communications August 2012 - March 2013
TeleTech May 2011 - July 2012
TeleTech October 2009 - May 2011
Policy Studies June 2008 - September 2009
MBIA January 2006 - June 2008
Skills
Financial Reporting, Finance, Financial Analysis, Sarbanes-Oxley Act, Hyperion Enterprise, Accounting, CPA, Strategy, Certified Public..., Financial Modeling, Due Diligence, Variance Analysis, Financial Forecasting, Forecasting, Budgets, SEC filings, Internal Controls, Mergers & Acquisitions, US GAAP, GAAP, General Ledger, Internal Audit, Financial Statements, McKesson Paragon, HMS, Microsoft Excel, Advanced Excel Modeling, Hospital Finance, Hospital Accounting, Strategic Pricing, Competitor Analysis
Education
University of Colorado at Denver 2012 — 2013
Master of Business Administration (M.B.A.)
University of Colorado Denver 2010 — 2011
Masters, Accountancy
University of Denver 2004 — 2008
BSBA, Finance - Real Estate
Southeast Alabama Medical Center October 2014 - Present
Val Verde Regional Medical Center April 2013 - October 2014
Level 3 Communications August 2012 - March 2013
TeleTech May 2011 - July 2012
TeleTech October 2009 - May 2011
Policy Studies June 2008 - September 2009
MBIA January 2006 - June 2008
Skills
Financial Reporting, Finance, Financial Analysis, Sarbanes-Oxley Act, Hyperion Enterprise, Accounting, CPA, Strategy, Certified Public..., Financial Modeling, Due Diligence, Variance Analysis, Financial Forecasting, Forecasting, Budgets, SEC filings, Internal Controls, Mergers & Acquisitions, US GAAP, GAAP, General Ledger, Internal Audit, Financial Statements, McKesson Paragon, HMS, Microsoft Excel, Advanced Excel Modeling, Hospital Finance, Hospital Accounting, Strategic Pricing, Competitor Analysis
Education
University of Colorado at Denver 2012 — 2013
Master of Business Administration (M.B.A.)
University of Colorado Denver 2010 — 2011
Masters, Accountancy
University of Denver 2004 — 2008
BSBA, Finance - Real Estate
Marie Lara Marie Lara's TeleTech Experience January 2008 - January 2009
Job HR Manager at Noa Brands Europe
Industry Apparel & Fashion
Experience
Noa Brands Europe February 2015 - Present
Boulder Brands August 2011 - February 2015
TeleTech January 2008 - January 2009
Sprint April 1999 - March 2007
Skills
Human Resources, Employee Benefits, Fraud, Onboarding, HRIS, HR Policies, Employee Relations, Benefits Administration, Deferred Compensation, Performance Management, Workforce Planning, Succession Planning, Employee Engagement, Talent Management, Personnel Management, Vendor Management, Team Building, Management, Training
Education
University of Denver 2003 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Universtiy of Denver 2003 — 2008
Bachelor's degree, Business Administration, Management and Operations
Noa Brands Europe February 2015 - Present
Boulder Brands August 2011 - February 2015
TeleTech January 2008 - January 2009
Sprint April 1999 - March 2007
Skills
Human Resources, Employee Benefits, Fraud, Onboarding, HRIS, HR Policies, Employee Relations, Benefits Administration, Deferred Compensation, Performance Management, Workforce Planning, Succession Planning, Employee Engagement, Talent Management, Personnel Management, Vendor Management, Team Building, Management, Training
Education
University of Denver 2003 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Universtiy of Denver 2003 — 2008
Bachelor's degree, Business Administration, Management and Operations
Heather Pauley Heather Pauley's TeleTech Experience November 2004 - September 2009
Job Substitute Teacher, Central Kitsap and Bremerton School Districts
Industry Education Management
Experience
Bremerton School District November 2013 - Present
Seabeck Pizza June 2009 - September 2014
TeleTech November 2004 - September 2009
The Point Casino February 2003 - June 2004
Psychiatry Associates of Kansas City 2000 - 2001
Skills
Communication Skills, Team Building, Time Management, Customer Oriented, Organization, Customer Service, Training, Sales, Teaching, Communication, Public Speaking, Management, Research, Special Education, Community Outreach
Education
University of Illinois at Urbana-Champaign 1997 — 1999
Bachelor of Science (BS), Psychology
University of Missouri-Columbia 1993 — 1994
Bachelor of Science (B.S.), Psychology
Bremerton School District November 2013 - Present
Seabeck Pizza June 2009 - September 2014
TeleTech November 2004 - September 2009
The Point Casino February 2003 - June 2004
Psychiatry Associates of Kansas City 2000 - 2001
Skills
Communication Skills, Team Building, Time Management, Customer Oriented, Organization, Customer Service, Training, Sales, Teaching, Communication, Public Speaking, Management, Research, Special Education, Community Outreach
Education
University of Illinois at Urbana-Champaign 1997 — 1999
Bachelor of Science (BS), Psychology
University of Missouri-Columbia 1993 — 1994
Bachelor of Science (B.S.), Psychology
Marina Middlebrooks's TeleTech Experience July 2012 - Present
Job Executive Assistant to Chairman/CEO
Industry Executive Office
Experience
TeleTech July 2012 - Present
Brown and Caldwell October 2009 - July 2012
Brown and Caldwell 2000 - 2005
Brown and Caldwell 1998 - 2000
Education
University of Maryland College Park 1989 — 1993
St. Johns at Prospect Hall
St. Johns at Prospect Hall
TeleTech July 2012 - Present
Brown and Caldwell October 2009 - July 2012
Brown and Caldwell 2000 - 2005
Brown and Caldwell 1998 - 2000
Education
University of Maryland College Park 1989 — 1993
St. Johns at Prospect Hall
St. Johns at Prospect Hall
Nealey Whisler Nealey Whisler's TeleTech Experience July 2013 - January 2015
Job Project Manager, Business Solutions at Percepta
Industry Information Technology and Services
Experience
Percepta August 2015 - Present
Revana January 2015 - Present
TeleTech July 2013 - January 2015
Revana January 2011 - July 2013
Vangent, Inc. 2009 - 2010
Shell Vacations Club 2008 - 2009
Shell Vacations Club 2006 - 2008
Shell Vacations Club 2003 - 2006
Skills
Purchasing, Analytics, Real Estate, Social Media, Organizational..., Project Management, Business Development, Business Acumen, CRM, Account Management, Salesforce.com, Strategy, Event Planning, Process Improvement, Training, Public Relations, Social Networking, Management, Marketing Strategy, Leadership, Event Management, Marketing, Budgets, Social Media Marketing, Human Resources, Team Leadership, Project Planning, Sales, Time Management, Analysis, Team Building, Email Marketing, Recruiting, Customer Service, Operations Management, Negotiation, Customer Satisfaction, Program Management, Online Marketing, Online Advertising, Coaching, Strategic Planning
Education
University of Iowa
B.A., Psychology
Percepta August 2015 - Present
Revana January 2015 - Present
TeleTech July 2013 - January 2015
Revana January 2011 - July 2013
Vangent, Inc. 2009 - 2010
Shell Vacations Club 2008 - 2009
Shell Vacations Club 2006 - 2008
Shell Vacations Club 2003 - 2006
Skills
Purchasing, Analytics, Real Estate, Social Media, Organizational..., Project Management, Business Development, Business Acumen, CRM, Account Management, Salesforce.com, Strategy, Event Planning, Process Improvement, Training, Public Relations, Social Networking, Management, Marketing Strategy, Leadership, Event Management, Marketing, Budgets, Social Media Marketing, Human Resources, Team Leadership, Project Planning, Sales, Time Management, Analysis, Team Building, Email Marketing, Recruiting, Customer Service, Operations Management, Negotiation, Customer Satisfaction, Program Management, Online Marketing, Online Advertising, Coaching, Strategic Planning
Education
University of Iowa
B.A., Psychology
Summer Kachigian's TeleTech Experience June 1999 - May 2000
Job Executive Assistant II at Arrow Electronics
Industry Executive Office
Experience
Liberty Global June 2012 - June 2014
IHS March 2011 - February 2012
Jeppesen Sanderson July 2006 - December 2010
MDC Holdings, Inc. (a/k/a Richmond American Homes) April 2002 - July 2006
Eagle: XM May 2001 - December 2001
Telseon I.P. Services May 2000 - April 2001
TeleTech June 1999 - May 2000
Great American, LLC January 1997 - June 1999
Skills
Outlook, Office Management, Time Management, Project Management, Spreadsheets, Transcription, PowerPoint, Adobe Acrobat, Customer Service, Event Planning, Kronos, Teamwork, Schedule Management, Presentation Development, Administrative Support, Visio, Problem Solving, Hiring, Accounts Payable, Contract Management, Executive..., C-Level Executive..., Travel Planning, Legal Assistance, MS Office Suite, Organizing, Planning, Telephone Support, Accounts Receivable, Vendor Management, Web Development, Legal Documents, Legal Research, Social Media, Word, Excel, Typing, Documentation, OneNote, Timeslips, Deltaview, PC Docs, Quickbooks, WordPerfect, Concur, Living Wills, Dictation, Notary Public, Administrative..., Microsoft Excel
Education
University of Denver 1993 — 1997
Master of Science (M.S.), Business & Legal Administration
University of Northern Colorado 1988 — 1993
Bachelor of Science (B.S.), Sociology; Legal Studies Minor
Liberty Global June 2012 - June 2014
IHS March 2011 - February 2012
Jeppesen Sanderson July 2006 - December 2010
MDC Holdings, Inc. (a/k/a Richmond American Homes) April 2002 - July 2006
Eagle: XM May 2001 - December 2001
Telseon I.P. Services May 2000 - April 2001
TeleTech June 1999 - May 2000
Great American, LLC January 1997 - June 1999
Skills
Outlook, Office Management, Time Management, Project Management, Spreadsheets, Transcription, PowerPoint, Adobe Acrobat, Customer Service, Event Planning, Kronos, Teamwork, Schedule Management, Presentation Development, Administrative Support, Visio, Problem Solving, Hiring, Accounts Payable, Contract Management, Executive..., C-Level Executive..., Travel Planning, Legal Assistance, MS Office Suite, Organizing, Planning, Telephone Support, Accounts Receivable, Vendor Management, Web Development, Legal Documents, Legal Research, Social Media, Word, Excel, Typing, Documentation, OneNote, Timeslips, Deltaview, PC Docs, Quickbooks, WordPerfect, Concur, Living Wills, Dictation, Notary Public, Administrative..., Microsoft Excel
Education
University of Denver 1993 — 1997
Master of Science (M.S.), Business & Legal Administration
University of Northern Colorado 1988 — 1993
Bachelor of Science (B.S.), Sociology; Legal Studies Minor
Sophia Mendoza's TeleTech Experience February 2013 - Present
Job Project Manager, Global Real Estate & Facilities at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech February 2013 - Present
TeleTech July 2011 - February 2013
Kaiser Permanente September 2009 - July 2011
Kaiser Permanente October 2008 - November 2009
Qwest Communications June 2005 - October 2008
Skills
Employee Relations, Talent Acquisition, Onboarding, Applicant Tracking..., Human Resources, Performance Management, Employee Engagement, Deferred Compensation, Benefits Administration, Taleo, Talent Management, Training, Coaching, Sourcing, College Recruiting, Leadership Development, Organizational..., New Hire Orientations, Process Improvement
Education
University of Colorado at Denver 2001 — 2005
Bachelor of Science, Marketing
TeleTech February 2013 - Present
TeleTech July 2011 - February 2013
Kaiser Permanente September 2009 - July 2011
Kaiser Permanente October 2008 - November 2009
Qwest Communications June 2005 - October 2008
Skills
Employee Relations, Talent Acquisition, Onboarding, Applicant Tracking..., Human Resources, Performance Management, Employee Engagement, Deferred Compensation, Benefits Administration, Taleo, Talent Management, Training, Coaching, Sourcing, College Recruiting, Leadership Development, Organizational..., New Hire Orientations, Process Improvement
Education
University of Colorado at Denver 2001 — 2005
Bachelor of Science, Marketing
Sarah Westfall Sarah Westfall's TeleTech Experience January 2013 - March 2015
Job Senior Accountant Financial Reporting at TeleTech Corp.
Industry Accounting
Experience
Janus Capital Group March 2015 - Present
TeleTech January 2013 - March 2015
Thompson Creek Metals Company March 2011 - January 2013
Skills
Financial Reporting, Accounting, General Ledger, Financial Accounting, Financial Analysis, US GAAP, Internal Controls, GAAP, Account Reconciliation, SEC filings, Accounts Payable, Auditing
Education
University of Colorado at Denver 2007 — 2011
BS, Finance & Accounting
Janus Capital Group March 2015 - Present
TeleTech January 2013 - March 2015
Thompson Creek Metals Company March 2011 - January 2013
Skills
Financial Reporting, Accounting, General Ledger, Financial Accounting, Financial Analysis, US GAAP, Internal Controls, GAAP, Account Reconciliation, SEC filings, Accounts Payable, Auditing
Education
University of Colorado at Denver 2007 — 2011
BS, Finance & Accounting
Jessica Ya Jessica Ya's TeleTech Experience August 2008 - August 2013
Job Experienced Professionals specialized in Accounting and Corporate FP & A
Industry Accounting
Experience
Pattern Energy Group Inc. May 2015 - Present
MarkWest Energy Partners, L.P. March 2014 - Present
TeleTech August 2008 - August 2013
Skills
SEC filings, US GAAP, Financial Analysis, Finance, Business Process..., Financial Reporting, Forecasting, Cash Management, Auditing, Account Reconciliation, Sarbanes-Oxley Act, Hyperion Enterprise, Managerial Finance, Consolidation, General Ledger, Variance Analysis, GAAP, Cash Flow, Accounting, Financial Accounting, Essbase, Risk Management, Microsoft Office, Internal Controls, Accounts Receivable, Process Improvement, Payroll, Internal Audit, Shared Services, Accounts Payable, Financial Modeling, Hyperion
Education
University of Colorado Denver 2007 — 2008
MS, Accounting
University of Colorado Denver 2005 — 2006
MA, Economics
University of Colorado Denver 2000 — 2004
BA, Economics
Pattern Energy Group Inc. May 2015 - Present
MarkWest Energy Partners, L.P. March 2014 - Present
TeleTech August 2008 - August 2013
Skills
SEC filings, US GAAP, Financial Analysis, Finance, Business Process..., Financial Reporting, Forecasting, Cash Management, Auditing, Account Reconciliation, Sarbanes-Oxley Act, Hyperion Enterprise, Managerial Finance, Consolidation, General Ledger, Variance Analysis, GAAP, Cash Flow, Accounting, Financial Accounting, Essbase, Risk Management, Microsoft Office, Internal Controls, Accounts Receivable, Process Improvement, Payroll, Internal Audit, Shared Services, Accounts Payable, Financial Modeling, Hyperion
Education
University of Colorado Denver 2007 — 2008
MS, Accounting
University of Colorado Denver 2005 — 2006
MA, Economics
University of Colorado Denver 2000 — 2004
BA, Economics
Karen Flowers TSC, CSP's TeleTech Experience November 2014 - Present
Job Talent Acquisition Manager at TeleTech
Industry Human Resources
Experience
TeleTech November 2014 - Present
TeleTech November 2013 - October 2014
White Staffing Management, LLC February 2010 - September 2013
Manpower July 2004 - March 2009
US Smokeless Tobacco October 1993 - December 2003
Mid-Continent Spring Company November 1986 - November 1993
Skills
Human Resources, Training, Management, Employee Relations, Recruiting, Temporary Staffing, Staffing Services, Talent Acquisition, Applicant Tracking..., Sourcing, Performance Management, Technical Recruiting, Onboarding, Talent Management, OSHA Trainer, EPA, Assessment Center, Permanent Placement, Payroll, Temporary Placement, Coaching, Customer Retention, Internet Recruiting, Screening Resumes, Contract Recruitment, Employee Engagement, Personnel Management, Leadership, Recruitment Advertising, Account Management, Sales, Interviews, Hiring, College Recruiting, Executive Search, Screening, New Hire Orientations, Benefits Negotiation
Education
University of Kentucky
TeleTech November 2014 - Present
TeleTech November 2013 - October 2014
White Staffing Management, LLC February 2010 - September 2013
Manpower July 2004 - March 2009
US Smokeless Tobacco October 1993 - December 2003
Mid-Continent Spring Company November 1986 - November 1993
Skills
Human Resources, Training, Management, Employee Relations, Recruiting, Temporary Staffing, Staffing Services, Talent Acquisition, Applicant Tracking..., Sourcing, Performance Management, Technical Recruiting, Onboarding, Talent Management, OSHA Trainer, EPA, Assessment Center, Permanent Placement, Payroll, Temporary Placement, Coaching, Customer Retention, Internet Recruiting, Screening Resumes, Contract Recruitment, Employee Engagement, Personnel Management, Leadership, Recruitment Advertising, Account Management, Sales, Interviews, Hiring, College Recruiting, Executive Search, Screening, New Hire Orientations, Benefits Negotiation
Education
University of Kentucky
Donald Gifford Donald Gifford's TeleTech Experience July 2014 - July 2015
Job Technologist, Searching for Next Success.
Industry Telecommunications
Experience
TeleTech July 2014 - July 2015
CenturyLink April 2011 - July 2014
Qwest January 2003 - April 2011
Fujitsu/DMR Consulting September 2001 - January 2003
360 Networks December 2000 - September 2001
T-Netix January 2000 - December 2000
consultant at Lockheed Martin June 1999 - January 2000
US ARMY October 1985 - May 1999
United States Marine Corps October 1979 - October 1985
Skills
Data Center, Cloud Computing, Virtualization, Networking, Infrastructure, Solution Architecture, Red Hat Linux, Testing, Ethernet, Unix Operating Systems, Hardware Architecture, Ubuntu, Datacenter..., Co-location, Hardware Diagnostics, Laboratory, Operations Management, Blade Technology, Test Lab Management, Technology Convergence, Managed Hosting, Continuity of Operations, Enterprise Architecture, Disaster Recovery, Integration, Enterprise Mobility, Information Technology, Management, Mobility Management, Security, Standards Compliance, Telecommunications, Unix, Vendor Management
Education
University of Denver 2000 — 2002
Graduate Certificate, Unix and Network Systems Administration, 3.77
Multiple Military Schools / Multiple Subjects, certified as instructor 1979 — 1999
Certified as Instructor, certified as SCO Engineer, WMD, Combat LIfesaving, Technical weapons Inspection, Multiple IT Systems Courses
TeleTech July 2014 - July 2015
CenturyLink April 2011 - July 2014
Qwest January 2003 - April 2011
Fujitsu/DMR Consulting September 2001 - January 2003
360 Networks December 2000 - September 2001
T-Netix January 2000 - December 2000
consultant at Lockheed Martin June 1999 - January 2000
US ARMY October 1985 - May 1999
United States Marine Corps October 1979 - October 1985
Skills
Data Center, Cloud Computing, Virtualization, Networking, Infrastructure, Solution Architecture, Red Hat Linux, Testing, Ethernet, Unix Operating Systems, Hardware Architecture, Ubuntu, Datacenter..., Co-location, Hardware Diagnostics, Laboratory, Operations Management, Blade Technology, Test Lab Management, Technology Convergence, Managed Hosting, Continuity of Operations, Enterprise Architecture, Disaster Recovery, Integration, Enterprise Mobility, Information Technology, Management, Mobility Management, Security, Standards Compliance, Telecommunications, Unix, Vendor Management
Education
University of Denver 2000 — 2002
Graduate Certificate, Unix and Network Systems Administration, 3.77
Multiple Military Schools / Multiple Subjects, certified as instructor 1979 — 1999
Certified as Instructor, certified as SCO Engineer, WMD, Combat LIfesaving, Technical weapons Inspection, Multiple IT Systems Courses
Jeff Brown Jeff Brown's TeleTech Experience August 2011 - June 2012
Job Associate General Counsel at TELUS International
Industry Information Technology and Services
Experience
TELUS International May 2013 - Present
Lathrop & Gage LLP May 2012 - May 2013
TeleTech August 2011 - June 2012
HP August 2007 - July 2011
EDS 1999 - July 2011
Miro Weiner & Kramer 1998 - 1999
Dickinson Wright PLLC 1992 - 1998
Winston & Strawn 1990 - 1992
Skills
Negotiation, Real Estate, BPO, Problem Solving, Contract Drafting, Contract Management, Government Contracts, Supply Agreements, Legal Writing, Mergers, Contract Negotiation, Government Procurement, Supply, Consulting, Mergers & Acquisitions, Leadership, Joint Ventures, Licensing, Software Licensing, Corporate Governance, Legal Advice, Privacy Law, Due Diligence, Employment Law, Mediation, Management, Strategy, Corporate Law, Outsourcing, Intellectual Property, Commercial Litigation, Vendor Management, Litigation, Dispute Resolution, Legal Research, Data Privacy, Legal Assistance
Education
University of Michigan - Stephen M. Ross School of Business 2003 — 2004
Coursework for Executive MBA
University of Michigan Law School 1987 — 1990
JD
University of Michigan 1983 — 1987
AB
Lapeer East H.S. 1979 — 1983
High School Diploma
TELUS International May 2013 - Present
Lathrop & Gage LLP May 2012 - May 2013
TeleTech August 2011 - June 2012
HP August 2007 - July 2011
EDS 1999 - July 2011
Miro Weiner & Kramer 1998 - 1999
Dickinson Wright PLLC 1992 - 1998
Winston & Strawn 1990 - 1992
Skills
Negotiation, Real Estate, BPO, Problem Solving, Contract Drafting, Contract Management, Government Contracts, Supply Agreements, Legal Writing, Mergers, Contract Negotiation, Government Procurement, Supply, Consulting, Mergers & Acquisitions, Leadership, Joint Ventures, Licensing, Software Licensing, Corporate Governance, Legal Advice, Privacy Law, Due Diligence, Employment Law, Mediation, Management, Strategy, Corporate Law, Outsourcing, Intellectual Property, Commercial Litigation, Vendor Management, Litigation, Dispute Resolution, Legal Research, Data Privacy, Legal Assistance
Education
University of Michigan - Stephen M. Ross School of Business 2003 — 2004
Coursework for Executive MBA
University of Michigan Law School 1987 — 1990
JD
University of Michigan 1983 — 1987
AB
Lapeer East H.S. 1979 — 1983
High School Diploma
Claire Spelta Claire Spelta's TeleTech Experience August 2000 - January 2004
Job FastModel Sports, Consultant
Industry Human Resources
Experience
Fast Model Sports June 2013 - Present
Del Sur Elementary School February 2013 - March 2014
TeleTech August 2000 - January 2004
Prime Matrix Communications January 1989 - June 1999
Cogswell Video Services September 1987 - August 1991
Skills
Employee Engagement, Employee Relations, Human Resources, Benefits Negotiation, Performance Management, Talent Acquisition, Public Speaking, Talent Management, Employee Benefits, Executive Search, Applicant Tracking..., Training, Coaching, Leadership, Temporary Staffing, Organizational...
Education
University of Michigan 1979 — 1983
Bachelor, Pyschology
Fast Model Sports June 2013 - Present
Del Sur Elementary School February 2013 - March 2014
TeleTech August 2000 - January 2004
Prime Matrix Communications January 1989 - June 1999
Cogswell Video Services September 1987 - August 1991
Skills
Employee Engagement, Employee Relations, Human Resources, Benefits Negotiation, Performance Management, Talent Acquisition, Public Speaking, Talent Management, Employee Benefits, Executive Search, Applicant Tracking..., Training, Coaching, Leadership, Temporary Staffing, Organizational...
Education
University of Michigan 1979 — 1983
Bachelor, Pyschology
Katie Winslow, PMP, CISM's TeleTech Experience May 1996 - November 2003
Job Cyber Security at Kaiser Permanente
Industry Information Technology and Services
Experience
Kaiser Permanente December 2014 - Present
Catholic Health Initiatives January 2013 - November 2014
Pearson Education January 2011 - January 2013
First Data September 2009 - August 2010
First Data Corporatation September 2008 - December 2009
First Data Corporation May 2007 - September 2008
First Data Corporation January 2005 - May 2007
Proteus Solutions Inc. November 2003 - December 2004
TeleTech May 1996 - November 2003
Time Warner Telecom 2001 - 2001
Skills
Outsourcing, Security, Compliance, Governance, Risk, Call Center, Negotiation, Contract Management, Procurement, Global Sourcing, Global Strategy, Vendor Management, Program Management, Project Management, Business Process, Management, Integration, Financial Risk, Information Technology, Strategy, Leadership, IT Strategy, Risk Management, ITIL, Enterprise Software, Process Improvement, Call Centers, Enterprise Architecture, Information Security
Education
University of Denver 2006 — 2010
MA, Information and Communication Technologies
University of Colorado Denver
BAS, Business - Finance and HR
Kaiser Permanente December 2014 - Present
Catholic Health Initiatives January 2013 - November 2014
Pearson Education January 2011 - January 2013
First Data September 2009 - August 2010
First Data Corporatation September 2008 - December 2009
First Data Corporation May 2007 - September 2008
First Data Corporation January 2005 - May 2007
Proteus Solutions Inc. November 2003 - December 2004
TeleTech May 1996 - November 2003
Time Warner Telecom 2001 - 2001
Skills
Outsourcing, Security, Compliance, Governance, Risk, Call Center, Negotiation, Contract Management, Procurement, Global Sourcing, Global Strategy, Vendor Management, Program Management, Project Management, Business Process, Management, Integration, Financial Risk, Information Technology, Strategy, Leadership, IT Strategy, Risk Management, ITIL, Enterprise Software, Process Improvement, Call Centers, Enterprise Architecture, Information Security
Education
University of Denver 2006 — 2010
MA, Information and Communication Technologies
University of Colorado Denver
BAS, Business - Finance and HR
Bruce Eldredge Bruce Eldredge's TeleTech Experience October 2003 - October 2004
Job VP, Accounting & Finance at Simpson Housing LLLP
Industry Real Estate
Experience
Simpson Housing LLLP October 2004 - Present
TeleTech October 2003 - October 2004
QWEST COMMUNICATIONS CORP October 2002 - October 2003
Telseon October 2000 - October 2002
Jato Communications March 2000 - October 2000
CommNet Cellular October 1998 - March 2000
EY September 1994 - October 1998
Education
University of Denver 1990 — 1994
Master's degree, Accounting
Simpson Housing LLLP October 2004 - Present
TeleTech October 2003 - October 2004
QWEST COMMUNICATIONS CORP October 2002 - October 2003
Telseon October 2000 - October 2002
Jato Communications March 2000 - October 2000
CommNet Cellular October 1998 - March 2000
EY September 1994 - October 1998
Education
University of Denver 1990 — 1994
Master's degree, Accounting
MiDian Holmes MiDian Holmes's TeleTech Experience May 1998 - January 1999
Job Regional Operations Manager
Industry Information Technology and Services
Experience
Randstad Technologies US 2007 - Present
Chamber Connect 2010 - 2011
Chamber Connect 2010 - 2011
Sprint January 1999 - August 2006
TeleTech May 1998 - January 1999
Skills
Building Relationships, Contract Recruitment, Temporary Staffing, Staffing Services, Technical Recruiting, Internet Recruiting, Applicant Tracking..., Recruiting, Talent Acquisition, Sourcing, Temporary Placement, Permanent Placement, Screening Resumes, Staff Augmentation, Onboarding, Leadership, Benefits Negotiation, Interviews, Management, Training, Recruitment Advertising, Taleo, Coaching, College Recruiting, Vendor Management, Resume Writing, Industrial Sector, Executive Search, Workforce Planning, Screening, Employee Relations, Hiring, Human Resources, Employee Benefits, Career Counseling, Account Management, PeopleSoft, Employee Training, Behavioral Interviewing, CRM, RPO, Talent Management, Consulting, Corporate Recruiting, Performance Management, Job Coaching
Education
University of Denver - Daniels College of Business 2002 — 2003
Associate's degree, Business and Credit
Montbello High School 1994 — 1998
High School Dipolma, Colorado State Standards
Randstad Technologies US 2007 - Present
Chamber Connect 2010 - 2011
Chamber Connect 2010 - 2011
Sprint January 1999 - August 2006
TeleTech May 1998 - January 1999
Skills
Building Relationships, Contract Recruitment, Temporary Staffing, Staffing Services, Technical Recruiting, Internet Recruiting, Applicant Tracking..., Recruiting, Talent Acquisition, Sourcing, Temporary Placement, Permanent Placement, Screening Resumes, Staff Augmentation, Onboarding, Leadership, Benefits Negotiation, Interviews, Management, Training, Recruitment Advertising, Taleo, Coaching, College Recruiting, Vendor Management, Resume Writing, Industrial Sector, Executive Search, Workforce Planning, Screening, Employee Relations, Hiring, Human Resources, Employee Benefits, Career Counseling, Account Management, PeopleSoft, Employee Training, Behavioral Interviewing, CRM, RPO, Talent Management, Consulting, Corporate Recruiting, Performance Management, Job Coaching
Education
University of Denver - Daniels College of Business 2002 — 2003
Associate's degree, Business and Credit
Montbello High School 1994 — 1998
High School Dipolma, Colorado State Standards
James Sermons's TeleTech Experience 2007 - 2008
Job Talent Acquisition Manager at Cobb Theatres
Industry Human Resources
Experience
Cobb Theatres September 2015 - Present
Education Corporation of America October 2014 - August 2015
Cosma International Group of Magna International Inc. April 2013 - October 2014
Virginia College 2011 - 2013
ITT Technical Institute 2009 - 2011
SATELLITES UNLIMITED, INC/DISH NETWORK May 2008 - September 2009
TeleTech 2007 - 2008
ITAC Solutions 2006 - 2007
Trillium Talent Resource 2005 - 2006
Coca Cola Enterprises 1995 - 2000
Skills
Onboarding, Employee Relations, Human Resources, Recruiting, Personnel Management, Resume Writing, Talent Acquisition, Training, Employee Benefits, Interviews, Benefits Administration, Applicant Tracking...
Education
University of Manitoba 2000 — 2004
B.S., Human Resources Management & Industrial Relations
Eastlake High School
Cobb Theatres September 2015 - Present
Education Corporation of America October 2014 - August 2015
Cosma International Group of Magna International Inc. April 2013 - October 2014
Virginia College 2011 - 2013
ITT Technical Institute 2009 - 2011
SATELLITES UNLIMITED, INC/DISH NETWORK May 2008 - September 2009
TeleTech 2007 - 2008
ITAC Solutions 2006 - 2007
Trillium Talent Resource 2005 - 2006
Coca Cola Enterprises 1995 - 2000
Skills
Onboarding, Employee Relations, Human Resources, Recruiting, Personnel Management, Resume Writing, Talent Acquisition, Training, Employee Benefits, Interviews, Benefits Administration, Applicant Tracking...
Education
University of Manitoba 2000 — 2004
B.S., Human Resources Management & Industrial Relations
Eastlake High School
Robert Frerichs Robert Frerichs's TeleTech Experience August 2012 - Present
Job Board Director at Teletech
Industry Management Consulting
Experience
Teletech August 2012 - Present
Merkle May 2012 - Present
Aricent Group March 2012 - Present
Cyandia March 2012 - Present
Wedgewood Enterprise Corp March 2012 - Present
Avanade January 2001 - February 2012
Accenture June 1976 - February 2012
Accenture September 2004 - September 2010
Education
University of Illinois at Urbana-Champaign 1970 — 1976
Engineering, MBA, Computer Science, Finance, Accounting
Teletech August 2012 - Present
Merkle May 2012 - Present
Aricent Group March 2012 - Present
Cyandia March 2012 - Present
Wedgewood Enterprise Corp March 2012 - Present
Avanade January 2001 - February 2012
Accenture June 1976 - February 2012
Accenture September 2004 - September 2010
Education
University of Illinois at Urbana-Champaign 1970 — 1976
Engineering, MBA, Computer Science, Finance, Accounting
Jeff Dinneny Jeff Dinneny's TeleTech Experience February 2013 - March 2015
Job Technology Services & Strategy Professional
Industry Information Technology and Services
Experience
Tectonic: insight to action April 2015 - Present
TeleTech February 2013 - March 2015
Standard & Poor's August 2012 - February 2013
DTCC 2008 - 2012
Florida Sterling Council 2011 - 2011
Total Planning Sports Services 2007 - 2007
DTCC 2006 - 2007
Skills
Risk Management, Microsoft Excel, PowerPoint, Microsoft Word, Process Excellence, Data Analysis, Financial Analysis, Teamwork, Access, Priority Management, Budgets, Process Improvement, Information Technology, Business Analysis, Analytics, Job Costing, Reference Architecture, New Business Development, Business Planning, Business Process..., Finance, Strategy, CRM, Leadership, Project Management, Management, Analysis, Salesforce.com, Business Strategy
Education
UNIVERSITY OF FLORIDA, HOUGH GRADUATE SCHOOL OF BUSINESS
Master, Business Administration
University of Florida 2003 — 2007
B.S.
Tectonic: insight to action April 2015 - Present
TeleTech February 2013 - March 2015
Standard & Poor's August 2012 - February 2013
DTCC 2008 - 2012
Florida Sterling Council 2011 - 2011
Total Planning Sports Services 2007 - 2007
DTCC 2006 - 2007
Skills
Risk Management, Microsoft Excel, PowerPoint, Microsoft Word, Process Excellence, Data Analysis, Financial Analysis, Teamwork, Access, Priority Management, Budgets, Process Improvement, Information Technology, Business Analysis, Analytics, Job Costing, Reference Architecture, New Business Development, Business Planning, Business Process..., Finance, Strategy, CRM, Leadership, Project Management, Management, Analysis, Salesforce.com, Business Strategy
Education
UNIVERSITY OF FLORIDA, HOUGH GRADUATE SCHOOL OF BUSINESS
Master, Business Administration
University of Florida 2003 — 2007
B.S.
Corey Key Corey Key's TeleTech Experience Director of OperationsKansas City Missouri School DistrictJune 2010 - November 2010
Job Sr. Facilities Specialst at TeleTech
Industry Facilities Services
Experience
TeleTech Director of OperationsKansas City Missouri School DistrictJune 2010 - November 2010
University of Missouri-Kansas City June 1998 - June 2010
Skills
Administration, Public Speaking, Customer Service, System Administration, Event Planning, Team Building, Community Outreach, Teaching, Leadership Development
Education
University of Missouri-Kansas City 2003 — 2006
Bachelor, Liberal Arts
TeleTech Director of OperationsKansas City Missouri School DistrictJune 2010 - November 2010
University of Missouri-Kansas City June 1998 - June 2010
Skills
Administration, Public Speaking, Customer Service, System Administration, Event Planning, Team Building, Community Outreach, Teaching, Leadership Development
Education
University of Missouri-Kansas City 2003 — 2006
Bachelor, Liberal Arts
Tony Ortiz Tony Ortiz's TeleTech Experience June 2005 - January 2007
Job Grief Share, Cancer Outreach
Industry Electrical/Electronic Manufacturing
Experience
Volunteer May 2013 - Present
Airmed BioTech September 2009 - Present
LED Grow World January 2014 - 2015
Maaco Enterprises January 2007 - September 2009
TeleTech June 2005 - January 2007
Sykes (ICT Group) 1996 - 2005
Skills
Customer Relations, Operations Management, Call Center, Team Building, Negotiation, P&L Management, Business Management, Teamwork, Budgeting, Budgets, Management, Leadership, Customer Service, Outsourcing, Call Centers, Process Improvement, CRM, Program Management, Strategic Planning, Sales Operations, Direct Sales, Start-ups, Account Management, New Business Development, Customer Experience, Strategy, Customer Satisfaction, Vendor Management, Sales Management, Sales, Project Management
Education
University of Florida 1973 — 1976
BS, Wood Products Technology/Accounting
Volunteer May 2013 - Present
Airmed BioTech September 2009 - Present
LED Grow World January 2014 - 2015
Maaco Enterprises January 2007 - September 2009
TeleTech June 2005 - January 2007
Sykes (ICT Group) 1996 - 2005
Skills
Customer Relations, Operations Management, Call Center, Team Building, Negotiation, P&L Management, Business Management, Teamwork, Budgeting, Budgets, Management, Leadership, Customer Service, Outsourcing, Call Centers, Process Improvement, CRM, Program Management, Strategic Planning, Sales Operations, Direct Sales, Start-ups, Account Management, New Business Development, Customer Experience, Strategy, Customer Satisfaction, Vendor Management, Sales Management, Sales, Project Management
Education
University of Florida 1973 — 1976
BS, Wood Products Technology/Accounting
Blair Frankenberg Blair Frankenberg's TeleTech Experience October 2008 - April 2010
Job Executive Vice President, Business Development at Teleperformance
Industry Outsourcing/Offshoring
Experience
Teleperformance April 2010 - Present
TeleTech October 2008 - April 2010
West Corporation March 2005 - October 2008
APAC Customer Services November 1996 - March 2005
NBS Technologies March 1985 - November 1996
Skills
CRM, Call Centers, Business Development, BPO, Outsourcing, Account Management, New Business Development, Management, Leadership, Sales Management, Sales Operations, Customer Experience, Contract Negotiation, Direct Sales, Vendor Management, Operations Management, Sales, Workforce Management, B2B, Customer Service, Inbound Marketing, Telemarketing, Customer Satisfaction, SaaS, P&L Management, Customer Acquisition, Cross-functional Team..., Start-ups, Executive Management, Selling, Lead Generation, Product Management, Strategic Partnerships, Strategy, Contact Centers, Solution Selling, Salesforce.com, Team Management, Consultative Selling, Contract Negotiations, Customer Relations, Customer Retention, Financial Services, Relationship Management, Offshoring, Professional Services
Education
University of Mississippi 1979 — 1982
BBA, Marketing
Teleperformance April 2010 - Present
TeleTech October 2008 - April 2010
West Corporation March 2005 - October 2008
APAC Customer Services November 1996 - March 2005
NBS Technologies March 1985 - November 1996
Skills
CRM, Call Centers, Business Development, BPO, Outsourcing, Account Management, New Business Development, Management, Leadership, Sales Management, Sales Operations, Customer Experience, Contract Negotiation, Direct Sales, Vendor Management, Operations Management, Sales, Workforce Management, B2B, Customer Service, Inbound Marketing, Telemarketing, Customer Satisfaction, SaaS, P&L Management, Customer Acquisition, Cross-functional Team..., Start-ups, Executive Management, Selling, Lead Generation, Product Management, Strategic Partnerships, Strategy, Contact Centers, Solution Selling, Salesforce.com, Team Management, Consultative Selling, Contract Negotiations, Customer Relations, Customer Retention, Financial Services, Relationship Management, Offshoring, Professional Services
Education
University of Mississippi 1979 — 1982
BBA, Marketing
Steven Daniel Oberleas Steven Daniel Oberleas's TeleTech Experience September 1995 - May 1998
Job Business Process Analyst; Expeditors Intl @Google MTV
Industry Logistics and Supply Chain
Experience
Expeditors November 2014 - Present
Wells Fargo Fund Management Group April 2013 - November 2014
Charles Schwab January 2001 - January 2013
Various Fortune 500 Companies September 1999 - January 2001
Nextel Communications (now Sprint Nextel) June 1998 - August 1999
TeleTech September 1995 - May 1998
Skills
Experienced Business..., Desktop Application..., Process Improvement, Technical Support, Business Requirements, Data Warehousing, Financial Services, Mutual Funds, Data Analysis, Business Process..., Leadership, Product Management, Management, SQL, Requirements Analysis
Education
University of Colorado at Denver 1998 — 1999
Master of Science (M.S.), Accounting
University of Colorado at Denver 1995 — 1998
Bachelor of Science (B.S.), Accounting and Business/Management
Fordson High School
Expeditors November 2014 - Present
Wells Fargo Fund Management Group April 2013 - November 2014
Charles Schwab January 2001 - January 2013
Various Fortune 500 Companies September 1999 - January 2001
Nextel Communications (now Sprint Nextel) June 1998 - August 1999
TeleTech September 1995 - May 1998
Skills
Experienced Business..., Desktop Application..., Process Improvement, Technical Support, Business Requirements, Data Warehousing, Financial Services, Mutual Funds, Data Analysis, Business Process..., Leadership, Product Management, Management, SQL, Requirements Analysis
Education
University of Colorado at Denver 1998 — 1999
Master of Science (M.S.), Accounting
University of Colorado at Denver 1995 — 1998
Bachelor of Science (B.S.), Accounting and Business/Management
Fordson High School
Jamie Vernon Jamie Vernon's TeleTech Experience May 2011 - October 2011
Job Director, Architecture and Integration at STARTEK
Industry Information Technology and Services
Experience
STARTEK September 2015 - Present
Long View Systems October 2011 - September 2015
TeleTech May 2011 - October 2011
TeleTech November 2007 - May 2011
Teletech November 2006 - February 2008
Ardent Health 2006 - 2006
Qualifacts 2003 - 2006
MCI WorldCom 2000 - 2002
University of Mississippi June 1995 - July 2000
Skills
Virtualization, Data Center, Enterprise Software, Unix, Cloud Computing, Business Intelligence, Troubleshooting, Strategic Planning, Storage, Storage Area Networks, Perl, VMware Infrastructure, SAN, Team Leadership, Database Design, Oracle PL/SQL..., ITIL, Vendor Relationships, Networking, Oracle, Cross-functional Team..., IT Strategy, Pre-sales, Databases, Storage Solutions, MySQL, Storage Architecture, Software Development, Infrastructure..., Cross Functional Team..., Strategic Consulting, IT Project Leadership, Building Relationships, Oracle DBA, Collaborative Problem..., Data Visualization, Information Technology..., Strategic Enterprise..., Tactical Plans, Creative Problem Solving, VMware
Education
Vanderbilt University - Owen Graduate School of Management 2004 — 2006
MBA, Executive Management
University of Mississippi 1995 — 2000
BS, Electrical Engineering
STARTEK September 2015 - Present
Long View Systems October 2011 - September 2015
TeleTech May 2011 - October 2011
TeleTech November 2007 - May 2011
Teletech November 2006 - February 2008
Ardent Health 2006 - 2006
Qualifacts 2003 - 2006
MCI WorldCom 2000 - 2002
University of Mississippi June 1995 - July 2000
Skills
Virtualization, Data Center, Enterprise Software, Unix, Cloud Computing, Business Intelligence, Troubleshooting, Strategic Planning, Storage, Storage Area Networks, Perl, VMware Infrastructure, SAN, Team Leadership, Database Design, Oracle PL/SQL..., ITIL, Vendor Relationships, Networking, Oracle, Cross-functional Team..., IT Strategy, Pre-sales, Databases, Storage Solutions, MySQL, Storage Architecture, Software Development, Infrastructure..., Cross Functional Team..., Strategic Consulting, IT Project Leadership, Building Relationships, Oracle DBA, Collaborative Problem..., Data Visualization, Information Technology..., Strategic Enterprise..., Tactical Plans, Creative Problem Solving, VMware
Education
Vanderbilt University - Owen Graduate School of Management 2004 — 2006
MBA, Executive Management
University of Mississippi 1995 — 2000
BS, Electrical Engineering
Tracey Ayers Tracey Ayers's TeleTech Experience July 2010 - May 2013
Job Client and Operational Success Executive
Industry Outsourcing/Offshoring
Experience
TeleTech/Humanify June 2013 - Present
TeleTech July 2010 - May 2013
Connextions Health, Inc July 2001 - November 2009
Knowledge Management Software December 2000 - May 2001
Network Plus February 2000 - October 2000
Stream International 1993 - 2000
Skills
Call Center, CRM, Inbound Marketing, Customer Retention, Telecommunications, Strategic Planning, BPO, Workforce Management, Customer Experience, CTI, IVR, Outsourcing, Vendor Management, Call Centers, Operations Management, Process Improvement, Team Building, Start-ups, Enterprise Software
Education
University of Massachusetts, Amherst 1980 — 1984
Political Science
TeleTech/Humanify June 2013 - Present
TeleTech July 2010 - May 2013
Connextions Health, Inc July 2001 - November 2009
Knowledge Management Software December 2000 - May 2001
Network Plus February 2000 - October 2000
Stream International 1993 - 2000
Skills
Call Center, CRM, Inbound Marketing, Customer Retention, Telecommunications, Strategic Planning, BPO, Workforce Management, Customer Experience, CTI, IVR, Outsourcing, Vendor Management, Call Centers, Operations Management, Process Improvement, Team Building, Start-ups, Enterprise Software
Education
University of Massachusetts, Amherst 1980 — 1984
Political Science
Teresa Kloser Teresa Kloser's TeleTech Experience November 2003 - June 2004
Job B2B Technology Marketing and Strategy Executive
Industry Information Technology and Services
Experience
Global Technology Resources August 2013 - Present
EffectiveUI February 2010 - April 2013
The Market Creation Group March 2009 - February 2010
Jabber, Inc. May 2005 - December 2008
Jabber, Inc. July 2004 - April 2005
TeleTech November 2003 - June 2004
TeleTech October 2001 - October 2003
Skills
Demand Generation, Marketing Communications, Marketing Strategy, Online Marketing, Budget Management, Industry Analyst..., Brand Awareness, Team Management, Public Relations, Event Marketing, SEO, SEM, Database Marketing, Thought Leadership, Lead Generation, B2B Marketing, Analyst Relations, Online Advertising, Product Management, Marketing, Leadership, Budgets, Social Media Marketing, Social Media, Integrated Marketing, Interactive Marketing, PPC, Strategic Partnerships
Education
University of Iowa
Bachelor of Fine Arts, Design
Global Technology Resources August 2013 - Present
EffectiveUI February 2010 - April 2013
The Market Creation Group March 2009 - February 2010
Jabber, Inc. May 2005 - December 2008
Jabber, Inc. July 2004 - April 2005
TeleTech November 2003 - June 2004
TeleTech October 2001 - October 2003
Skills
Demand Generation, Marketing Communications, Marketing Strategy, Online Marketing, Budget Management, Industry Analyst..., Brand Awareness, Team Management, Public Relations, Event Marketing, SEO, SEM, Database Marketing, Thought Leadership, Lead Generation, B2B Marketing, Analyst Relations, Online Advertising, Product Management, Marketing, Leadership, Budgets, Social Media Marketing, Social Media, Integrated Marketing, Interactive Marketing, PPC, Strategic Partnerships
Education
University of Iowa
Bachelor of Fine Arts, Design
Justin Hatfield, CPA's TeleTech Experience August 2006 - February 2007
Job Revenue Accountant at Trinity Petroleum Management
Industry Oil & Energy
Experience
Trinity Petroleum Management June 2014 - Present
Caerus Oil & Gas llc March 2014 - June 2014
QEP Resources, Inc. January 2013 - March 2014
Colorado Department of Revenue January 2010 - December 2012
CBIZ MHM, LLC September 2008 - May 2009
Level 3 Communications November 2007 - September 2008
EchoStar Corporation June 2007 - September 2007
TeleTech August 2006 - February 2007
Skills
Oil/Gas, Natural Resources, CPA, Federal Reporting, Auditing, Tax, Financial Analysis, Internal Audit, Microsoft Excel, Organizational..., Accounting, Internal Controls, Microsoft Office, Brewing, Brewery, Homebrewing, Event Planning, Sarbanes-Oxley Act, Financial Accounting, Financial Reporting, Corporate Tax, Tax Law, Tax Research
Education
University of Denver - Daniels College of Business 2007 — 2008
MAcc, Accounting
University of Denver - Daniels College of Business 2004 — 2008
BAcc, Accounting
Iowa State University 2003 — 2004
Architecture
Heritage High School 1999 — 2003
Trinity Petroleum Management June 2014 - Present
Caerus Oil & Gas llc March 2014 - June 2014
QEP Resources, Inc. January 2013 - March 2014
Colorado Department of Revenue January 2010 - December 2012
CBIZ MHM, LLC September 2008 - May 2009
Level 3 Communications November 2007 - September 2008
EchoStar Corporation June 2007 - September 2007
TeleTech August 2006 - February 2007
Skills
Oil/Gas, Natural Resources, CPA, Federal Reporting, Auditing, Tax, Financial Analysis, Internal Audit, Microsoft Excel, Organizational..., Accounting, Internal Controls, Microsoft Office, Brewing, Brewery, Homebrewing, Event Planning, Sarbanes-Oxley Act, Financial Accounting, Financial Reporting, Corporate Tax, Tax Law, Tax Research
Education
University of Denver - Daniels College of Business 2007 — 2008
MAcc, Accounting
University of Denver - Daniels College of Business 2004 — 2008
BAcc, Accounting
Iowa State University 2003 — 2004
Architecture
Heritage High School 1999 — 2003
Chris Burton's TeleTech Experience March 2013 - Present
Job Senior Vice President Communication, Media, and Technology Business Unit at TeleTech
Industry Information Technology and Services
Experience
TeleTech March 2013 - Present
WaveCreste May 2011 - March 2013
Genesis Networks, Inc June 2010 - May 2011
Amdocs June 2003 - June 2010
Accenture July 1995 - 2003
Pacific Bell 1990 - 1995
Aetna 1988 - 1989
EDS, an HP Company 1986 - 1988
Skills
Telecommunications, Program Management, Solution Selling, Strategic Financial..., Sales Management, IT Project Leadership, Mentoring, Building World Class..., Professional Services, Management, Go-to-market Strategy, Business Process..., Strategic Partnerships, Software Development, Wireless, Strategy, VoIP, Enterprise Software, Start-ups, Vendor Management, Management Consulting, Business Strategy, SDLC, Business Development, Executive Management, Cross-functional Team..., Product Management, Outsourcing, CRM, Cloud Computing, Integration, IT Strategy, Pre-sales, Business Intelligence, Business Analysis, Solution Architecture, Business Process, Software Project..., PMO, Business Transformation, Project Portfolio..., IT Outsourcing, Consulting
Education
University of Massachusetts, Amherst
BA, Information Systems
TeleTech March 2013 - Present
WaveCreste May 2011 - March 2013
Genesis Networks, Inc June 2010 - May 2011
Amdocs June 2003 - June 2010
Accenture July 1995 - 2003
Pacific Bell 1990 - 1995
Aetna 1988 - 1989
EDS, an HP Company 1986 - 1988
Skills
Telecommunications, Program Management, Solution Selling, Strategic Financial..., Sales Management, IT Project Leadership, Mentoring, Building World Class..., Professional Services, Management, Go-to-market Strategy, Business Process..., Strategic Partnerships, Software Development, Wireless, Strategy, VoIP, Enterprise Software, Start-ups, Vendor Management, Management Consulting, Business Strategy, SDLC, Business Development, Executive Management, Cross-functional Team..., Product Management, Outsourcing, CRM, Cloud Computing, Integration, IT Strategy, Pre-sales, Business Intelligence, Business Analysis, Solution Architecture, Business Process, Software Project..., PMO, Business Transformation, Project Portfolio..., IT Outsourcing, Consulting
Education
University of Massachusetts, Amherst
BA, Information Systems
JANIS NICKERSON JANIS NICKERSON's TeleTech Experience November 2013 - Present
Job Student at Ashford University
Industry Consumer Services
Experience
TeleTech November 2013 - Present
Skills
Customer Service, Management, Training, Leadership, Customer Satisfaction, Coaching, Call Centers
Education
Ashford University 2013 — 2015
Bachelor of Arts (B.A.), Psychology
University of Illinois at Chicago
Liberal Arts and Sciences/Liberal Studies
TeleTech November 2013 - Present
Skills
Customer Service, Management, Training, Leadership, Customer Satisfaction, Coaching, Call Centers
Education
Ashford University 2013 — 2015
Bachelor of Arts (B.A.), Psychology
University of Illinois at Chicago
Liberal Arts and Sciences/Liberal Studies
SURAJ SAGAR's TeleTech Experience December 2004 - November 2005
Job Sr.IT Recruiters at IDC Technologies, Inc.
Industry Staffing and Recruiting
Experience
IDC Technologies, Inc. December 2014 - Present
Spiritual Communication March 2014 - November 2014
TeckFreaks Pvt Ltd February 2013 - March 2014
Oceanic Dreams Telecommunication Pvt Ltd September 2011 - January 2013
A call Deskk November 2007 - July 2011
IBM Global Process Services January 2006 - August 2007
TeleTech December 2004 - November 2005
Skills
Management, Recruiting, Technical Recruiting, Databases, Employee Relations, Screening, Contract Recruitment, Interviews, Administration, Temporary Placement, Applicant Tracking, Business Development, Negotiation, Sourcing, Talent Acquisition, Human Resources, Permanent Placement, employee, Applicant Tracking..., CRM, IT Recruitment
Education
University of Lucknow 2001 — 2004
Bachelor of Commerce (B.Com.), Accounting and Finance, A
Lucknow Christian collage-Lucknow 2000 — 2001
Business/Commerce, General
IDC Technologies, Inc. December 2014 - Present
Spiritual Communication March 2014 - November 2014
TeckFreaks Pvt Ltd February 2013 - March 2014
Oceanic Dreams Telecommunication Pvt Ltd September 2011 - January 2013
A call Deskk November 2007 - July 2011
IBM Global Process Services January 2006 - August 2007
TeleTech December 2004 - November 2005
Skills
Management, Recruiting, Technical Recruiting, Databases, Employee Relations, Screening, Contract Recruitment, Interviews, Administration, Temporary Placement, Applicant Tracking, Business Development, Negotiation, Sourcing, Talent Acquisition, Human Resources, Permanent Placement, employee, Applicant Tracking..., CRM, IT Recruitment
Education
University of Lucknow 2001 — 2004
Bachelor of Commerce (B.Com.), Accounting and Finance, A
Lucknow Christian collage-Lucknow 2000 — 2001
Business/Commerce, General
Tim Berg Tim Berg's TeleTech Experience August 2009 - March 2011
Job Infrastructure Architect at Nelnet
Industry Information Technology and Services
Experience
Nelnet December 2014 - Present
Nterone March 2011 - February 2015
TeleTech August 2009 - March 2011
ISC January 2008 - January 2009
Sunset Learning 2006 - 2008
GTSI 2003 - 2005
NGIT 1998 - 2003
Vericom Technologies/DRG 1995 - 1997
Skills
Unified Communications, Data Center, Network Security, CCSI, CCNP Voice, CCNP Security, VMware VCP, CCNP R&S, EMC, Microsoft, CCVP, CCSP, CCIP, CCDP, UCCX, UCCE, UCS, Nexus, Cloud Computing, Information Architecture, Strategic Planning, Compliance, Management Consulting, Product Development, Federal Government, Staff Training, NetApp, Juniper, Acme Packet, VDI, CISSP, VMware, Cisco Call Manager, CCNP, Cisco Certified, Cisco Technologies, SAN, Virtualization, Cisco Nexus, Switches, CCNA, ASA, VoIP, Networking, Routers, Network Design, Cisco IOS, BGP, Firewalls, Integration
Education
University of Maryland University College 2013 — 2015
MS, Telecommunications
University of Maryland College Park 1991 — 1995
BS, Information Systems
Nelnet December 2014 - Present
Nterone March 2011 - February 2015
TeleTech August 2009 - March 2011
ISC January 2008 - January 2009
Sunset Learning 2006 - 2008
GTSI 2003 - 2005
NGIT 1998 - 2003
Vericom Technologies/DRG 1995 - 1997
Skills
Unified Communications, Data Center, Network Security, CCSI, CCNP Voice, CCNP Security, VMware VCP, CCNP R&S, EMC, Microsoft, CCVP, CCSP, CCIP, CCDP, UCCX, UCCE, UCS, Nexus, Cloud Computing, Information Architecture, Strategic Planning, Compliance, Management Consulting, Product Development, Federal Government, Staff Training, NetApp, Juniper, Acme Packet, VDI, CISSP, VMware, Cisco Call Manager, CCNP, Cisco Certified, Cisco Technologies, SAN, Virtualization, Cisco Nexus, Switches, CCNA, ASA, VoIP, Networking, Routers, Network Design, Cisco IOS, BGP, Firewalls, Integration
Education
University of Maryland University College 2013 — 2015
MS, Telecommunications
University of Maryland College Park 1991 — 1995
BS, Information Systems
Gretchen Pfeifer Gretchen Pfeifer's TeleTech Experience November 2012 - Present
Job Director, Human Capital Delivery at TeleTech
Industry Human Resources
Experience
TeleTech November 2012 - Present
TeleTech November 2010 - November 2012
TeleTech January 2009 - November 2010
CH2M HILL January 2008 - January 2009
CH2M HILL July 2007 - February 2008
Brinker International November 2002 - June 2006
Jessica McClintock Inc. March 2001 - November 2002
Skills
Applicant Tracking..., Talent Acquisition, Talent Management, Onboarding, Training, Executive Search, New Hire Orientations, Recruiting, Deferred Compensation, Conflict Resolution, Technical Recruiting, Employee Engagement, Payroll, BPO, Taleo, Human Resources, Management, College Recruiting, Performance Management, Leadership Development, Employee Relations, Workforce Planning, Employee Training, HRIS
Education
University of Colorado Denver 2003 — 2007
Bachelor of Science, Business Management
TeleTech November 2012 - Present
TeleTech November 2010 - November 2012
TeleTech January 2009 - November 2010
CH2M HILL January 2008 - January 2009
CH2M HILL July 2007 - February 2008
Brinker International November 2002 - June 2006
Jessica McClintock Inc. March 2001 - November 2002
Skills
Applicant Tracking..., Talent Acquisition, Talent Management, Onboarding, Training, Executive Search, New Hire Orientations, Recruiting, Deferred Compensation, Conflict Resolution, Technical Recruiting, Employee Engagement, Payroll, BPO, Taleo, Human Resources, Management, College Recruiting, Performance Management, Leadership Development, Employee Relations, Workforce Planning, Employee Training, HRIS
Education
University of Colorado Denver 2003 — 2007
Bachelor of Science, Business Management
Tiffany Ray Tiffany Ray's TeleTech Experience August 2008 - January 2012
Job Tax Manager at TaxOps, LLC
Industry Accounting
Experience
TaxOps, LLC January 2015 - Present
TaxOps, LLC January 2012 - December 2014
TeleTech August 2008 - January 2012
Skills
Due Diligence, US GAAP, Financial Reporting, Tax Research, Variance Analysis
Education
University of Denver 2004 — 2008
Bachelor's of Science at Daniel's College of Business, Accounting
Immaculate Conception Academy 2000 — 2004
High School
TaxOps, LLC January 2015 - Present
TaxOps, LLC January 2012 - December 2014
TeleTech August 2008 - January 2012
Skills
Due Diligence, US GAAP, Financial Reporting, Tax Research, Variance Analysis
Education
University of Denver 2004 — 2008
Bachelor's of Science at Daniel's College of Business, Accounting
Immaculate Conception Academy 2000 — 2004
High School
Cassie Cufr Cassie Cufr's TeleTech Experience May 2014 - Present
Job Operations Supervisor at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech May 2014 - Present
TeleTech December 2013 - Present
TeleTech September 2011 - Present
TeleTech October 2008 - Present
Cassie's Upscale Resale/ Up In Stitches Boutique May 2006 - October 2008
Sonrise Christian School August 2002 - May 2003
Country Day School June 2000 - May 2001
Country Day School of Baton Rouge June 2000 - May 2001
Covenant Christian Academy August 1998 - May 2000
Skills
Call Center, Customer Service, Coaching, Training Delivery, Soft Skills, Leadership Development, Windows, Call Centers, Team Management, Vendor Management, Employee Training, Program Management, Training
Education
University of Mobile 1993 — 1997
B.A, Music Performance, Minor-Spanish
Professional Development
TeleTech May 2014 - Present
TeleTech December 2013 - Present
TeleTech September 2011 - Present
TeleTech October 2008 - Present
Cassie's Upscale Resale/ Up In Stitches Boutique May 2006 - October 2008
Sonrise Christian School August 2002 - May 2003
Country Day School June 2000 - May 2001
Country Day School of Baton Rouge June 2000 - May 2001
Covenant Christian Academy August 1998 - May 2000
Skills
Call Center, Customer Service, Coaching, Training Delivery, Soft Skills, Leadership Development, Windows, Call Centers, Team Management, Vendor Management, Employee Training, Program Management, Training
Education
University of Mobile 1993 — 1997
B.A, Music Performance, Minor-Spanish
Professional Development
Samantha Schindler Samantha Schindler's TeleTech Experience October 2014 - Present
Job Lead Marketing Specialist at TeleTech
Industry Marketing and Advertising
Experience
TeleTech October 2014 - Present
TeleTech May 2013 - October 2014
International Tourism Marketing September 2011 - September 2013
MWH Global September 2012 - May 2013
Elitch Gardens March 2011 - November 2011
Skills
Proposal Writing, Project Management, Marketing Communications, Event Planning, Social Media Marketing, Public Relations, Promotions, Blogging, Copywriting, Marketing, Newsletters, Brand Development, Social Media, Advertising, Microsoft Excel, Management, Leadership
Education
University of Denver - Daniels College of Business 2008 — 2012
BSBA, Marketing, English
IES Vienna, Austria
TeleTech October 2014 - Present
TeleTech May 2013 - October 2014
International Tourism Marketing September 2011 - September 2013
MWH Global September 2012 - May 2013
Elitch Gardens March 2011 - November 2011
Skills
Proposal Writing, Project Management, Marketing Communications, Event Planning, Social Media Marketing, Public Relations, Promotions, Blogging, Copywriting, Marketing, Newsletters, Brand Development, Social Media, Advertising, Microsoft Excel, Management, Leadership
Education
University of Denver - Daniels College of Business 2008 — 2012
BSBA, Marketing, English
IES Vienna, Austria
Benny Fernandez's TeleTech Experience January 2003 - September 2005
Job Finance Executive
Industry Entertainment
Experience
NBC Universal, Latin America July 2012 - Present
Bravo Awards January 2012 - June 2012
Warner Channel September 2005 - December 2011
Teletech January 2003 - September 2005
Hughes-Directv Latin America December 2000 - November 2002
Hughes January 1999 - December 2000
GTE Data Services January 1988 - December 1998
Skills
Financial Analysis, Strategic Planning, Internal Controls, Business Strategy, Process Improvement, Contract Negotiation, Accounting Management, Accounting, Forecasting, Budgets, Mergers, ERP Implementations, Change Management, Leadership, Operational Risk..., Revenue & Profit Growth, Annual Reports, Profit Optimization, Cost Management, Start-ups, Financial Modeling, Business Planning, Business Transition..., Mergers & Acquisitions, US GAAP, Management, Tax, Variance Analysis, SAP, Auditing, Internal Audit, General Ledger, Cash Management, Strategy, Accounts Receivable, Due Diligence, Cross-functional Team..., Financial Audits, Financial Statements, Accounts Payable, Payroll, Restructuring, Managerial Finance, Outsourcing, Sarbanes-Oxley, Sarbanes-Oxley Act, Fixed Assets, Corporate Finance, Strategic Financial...
Education
University of Tampa 1988 — 1990
MBA, Business Administration
University of Florida 1983 — 1987
BSAC, Accounting
NBC Universal, Latin America July 2012 - Present
Bravo Awards January 2012 - June 2012
Warner Channel September 2005 - December 2011
Teletech January 2003 - September 2005
Hughes-Directv Latin America December 2000 - November 2002
Hughes January 1999 - December 2000
GTE Data Services January 1988 - December 1998
Skills
Financial Analysis, Strategic Planning, Internal Controls, Business Strategy, Process Improvement, Contract Negotiation, Accounting Management, Accounting, Forecasting, Budgets, Mergers, ERP Implementations, Change Management, Leadership, Operational Risk..., Revenue & Profit Growth, Annual Reports, Profit Optimization, Cost Management, Start-ups, Financial Modeling, Business Planning, Business Transition..., Mergers & Acquisitions, US GAAP, Management, Tax, Variance Analysis, SAP, Auditing, Internal Audit, General Ledger, Cash Management, Strategy, Accounts Receivable, Due Diligence, Cross-functional Team..., Financial Audits, Financial Statements, Accounts Payable, Payroll, Restructuring, Managerial Finance, Outsourcing, Sarbanes-Oxley, Sarbanes-Oxley Act, Fixed Assets, Corporate Finance, Strategic Financial...
Education
University of Tampa 1988 — 1990
MBA, Business Administration
University of Florida 1983 — 1987
BSAC, Accounting
Martina Sailer Martina Sailer's TeleTech Experience September 2001 - August 2002
Job Assistant General Counsel, Environmental & Combustion Controls at Honeywell
Industry Industrial Automation
Experience
Honeywell International Inc. December 2010 - Present
Buck Hill Ski Racing Team 2002 - Present
Robins, Kaplan, Miller & Ciresi L.L.P. January 2006 - December 2010
Erich Sailer Ski Racing Camps, Inc. June 1994 - December 2009
TeleTech September 2001 - August 2002
Skills
Contract Negotiation, Corporate Law, Mergers, Intellectual Property, International..., Legal Compliance, Supply Chain, Advertising Law, Antitrust Law, Corporate Governance, Real Estate, Privacy Law, Cloud Computing, SaaS, Competition Law, Data Privacy, Licensing, Leadership, Coaching
Education
University of Minnesota - Carlson School of Management 2003 — 2005
MBA, Finance
University of Minnesota Law School 2002 — 2005
Law, Law
University of Denver 1997 — 2001
BSBA, International Business; Finance
Honeywell International Inc. December 2010 - Present
Buck Hill Ski Racing Team 2002 - Present
Robins, Kaplan, Miller & Ciresi L.L.P. January 2006 - December 2010
Erich Sailer Ski Racing Camps, Inc. June 1994 - December 2009
TeleTech September 2001 - August 2002
Skills
Contract Negotiation, Corporate Law, Mergers, Intellectual Property, International..., Legal Compliance, Supply Chain, Advertising Law, Antitrust Law, Corporate Governance, Real Estate, Privacy Law, Cloud Computing, SaaS, Competition Law, Data Privacy, Licensing, Leadership, Coaching
Education
University of Minnesota - Carlson School of Management 2003 — 2005
MBA, Finance
University of Minnesota Law School 2002 — 2005
Law, Law
University of Denver 1997 — 2001
BSBA, International Business; Finance
Michelle Zubke, CPA Michelle Zubke, CPA's TeleTech Experience December 2012 - Present
Job Senior Manager, Global Tax at TeleTech
Industry Accounting
Experience
TeleTech December 2012 - Present
Rothstein Kass January 2010 - December 2012
Liberty Global July 2008 - August 2008
Skills
Tax Research, Tax Accounting, CPA, Tax Returns, Income Tax, Tax, US GAAP, Partnership Taxation, GAAP, International Tax, SEC Financial Reporting, Statutory Accounting, VAT, Account Reconciliation
Education
University of Denver College of Law 2012 — 2013
Masters of Taxation, Taxation
University of Denver 2005 — 2009
B.S., Accounting
TeleTech December 2012 - Present
Rothstein Kass January 2010 - December 2012
Liberty Global July 2008 - August 2008
Skills
Tax Research, Tax Accounting, CPA, Tax Returns, Income Tax, Tax, US GAAP, Partnership Taxation, GAAP, International Tax, SEC Financial Reporting, Statutory Accounting, VAT, Account Reconciliation
Education
University of Denver College of Law 2012 — 2013
Masters of Taxation, Taxation
University of Denver 2005 — 2009
B.S., Accounting
Adam Verrastro's TeleTech Experience January 1997 - December 1998
Job Senior Sales Advisor at VoIP Supply
Industry Telecommunications
Experience
VoIP Supply April 2014 - Present
ESI Enterprises Inc February 2013 - February 2014
IAVI, Pro A/V Distribution Made Simple September 2008 - January 2013
Stampede Presentation Products January 1999 - September 2008
TeleTech January 1997 - December 1998
Skills
Customer Service, Sales, Marketing, Negotiation, Sales Management, New Business Development, Marketing Strategy, Team Leadership, Account Management, Teamwork, B2B, Retail
Education
University of Massachusetts, Amherst
VoIP Supply April 2014 - Present
ESI Enterprises Inc February 2013 - February 2014
IAVI, Pro A/V Distribution Made Simple September 2008 - January 2013
Stampede Presentation Products January 1999 - September 2008
TeleTech January 1997 - December 1998
Skills
Customer Service, Sales, Marketing, Negotiation, Sales Management, New Business Development, Marketing Strategy, Team Leadership, Account Management, Teamwork, B2B, Retail
Education
University of Massachusetts, Amherst
Felix Serrano's TeleTech Experience 1995 - 1999
Job Senior Vice President & General Manager
Industry Executive Office
Experience
Sitel July 2013 - Present
Vertex Business Services November 2011 - June 2013
Vertex Business Services April 2011 - June 2013
Vertex Business Services December 2009 - July 2011
Vertex Business Services January 2004 - February 2010
First Revenue Assurance a Vertex Business Services Company 2006 - 2008
Alpine Access January 2002 - January 2006
Innov8 Solutions 2001 - 2002
Ryder TRS 1999 - 2001
TeleTech 1995 - 1999
Skills
Vendor Management, Process Engineering, BPO, Contract Negotiations, M&A experience, Business Turnaround, Global Sourcing, Global Management, Organizational..., Business Optimization, Virtualization, Strategic Sourcing, P&L Management, Executive Management, PMO, Collections Management, Solutions Development, Transition Management, Strategic Consulting, Cross-functional Team..., Project Manager..., PMO set-up, Project Management, Business Process..., Business Process..., Solution Development, Outsourcing, Strategy, Program Management, Integration, Business Development, Team Building, Leadership, Management, Strategic Partnerships, Business Strategy, Contract Negotiation, Business Transformation, Change Management, Contact Centers, Budgets, Customer Experience, Start-ups, Recruiting, Coaching, Process Improvement, Operations Management, Mergers & Acquisitions, Service Delivery, Stakeholder Management
Education
University of Denver - Daniels College of Business 2010 — 2011
Master of Business Administration (MBA), Global Business Management
Sitel July 2013 - Present
Vertex Business Services November 2011 - June 2013
Vertex Business Services April 2011 - June 2013
Vertex Business Services December 2009 - July 2011
Vertex Business Services January 2004 - February 2010
First Revenue Assurance a Vertex Business Services Company 2006 - 2008
Alpine Access January 2002 - January 2006
Innov8 Solutions 2001 - 2002
Ryder TRS 1999 - 2001
TeleTech 1995 - 1999
Skills
Vendor Management, Process Engineering, BPO, Contract Negotiations, M&A experience, Business Turnaround, Global Sourcing, Global Management, Organizational..., Business Optimization, Virtualization, Strategic Sourcing, P&L Management, Executive Management, PMO, Collections Management, Solutions Development, Transition Management, Strategic Consulting, Cross-functional Team..., Project Manager..., PMO set-up, Project Management, Business Process..., Business Process..., Solution Development, Outsourcing, Strategy, Program Management, Integration, Business Development, Team Building, Leadership, Management, Strategic Partnerships, Business Strategy, Contract Negotiation, Business Transformation, Change Management, Contact Centers, Budgets, Customer Experience, Start-ups, Recruiting, Coaching, Process Improvement, Operations Management, Mergers & Acquisitions, Service Delivery, Stakeholder Management
Education
University of Denver - Daniels College of Business 2010 — 2011
Master of Business Administration (MBA), Global Business Management
Karen Bulger's TeleTech Experience September 2015 - Present
Job Member Services Representative at TeleTech
Industry Insurance
Experience
TeleTech September 2015 - Present
OHL November 2013 - July 2015
Walmart Supercenter July 2011 - December 2013
Stoney Creek Inn and Conference Center October 2010 - May 2011
Express Personnel, Adecco, Kelly Services, Penmac October 2004 - September 2008
Self Employed May 2001 - August 2005
Fedex Trade Networks December 2004 - May 2005
GAI Consultants, Inc. January 2000 - November 2000
Skills
Customer Service, Microsoft Office, Retail, Microsoft Word, Microsoft Excel
Education
University of Massachusetts, Amherst 1975 — 1979
Bachelor of Science (B.S.), Industrial Engineering and Operations Research
Abington High School 1971 — 1975
TeleTech September 2015 - Present
OHL November 2013 - July 2015
Walmart Supercenter July 2011 - December 2013
Stoney Creek Inn and Conference Center October 2010 - May 2011
Express Personnel, Adecco, Kelly Services, Penmac October 2004 - September 2008
Self Employed May 2001 - August 2005
Fedex Trade Networks December 2004 - May 2005
GAI Consultants, Inc. January 2000 - November 2000
Skills
Customer Service, Microsoft Office, Retail, Microsoft Word, Microsoft Excel
Education
University of Massachusetts, Amherst 1975 — 1979
Bachelor of Science (B.S.), Industrial Engineering and Operations Research
Abington High School 1971 — 1975
Tom Van Horn's TeleTech Experience April 1998 - March 1999
Job Board Member, Advisor & Investor in Technology Companies
Industry Venture Capital & Private Equity
Experience
DISYS October 2015 - Present
Retired Accenture Managing Director / Partner July 2014 - Present
Accenture July 2011 - July 2014
Accenture February 2002 - July 2011
IBM Corporation March 1999 - February 2002
TeleTech April 1998 - March 1999
Beechwood Data Systems August 1997 - April 1998
MCI Systemhouse September 1994 - August 1997
Skills
Process Improvement, Business Development, Consulting, Telecommunications, Mergers, Project Planning, Integration, PMO, Outsourcing, BPO, Vendor Management, Business Process..., Mergers & Acquisitions, CRM, Software Development, IT Strategy, Management Consulting, Professional Services, Call Centers, Strategic Partnerships, Contract Negotiation, SaaS, Cloud Computing, Business Strategy, Management, IT Management, Leadership, Enterprise Software, Team Leadership, P&L Management, Project Management, IT Outsourcing, Strategy, Business Transformation, Analysis, Program Management, Business Process, Business Intelligence, Start-ups, Change Management, Business Analysis, Executive Management, Cross-functional Team..., Project Portfolio..., ERP, Product Management, Governance, Team Management, IT Service Management, Solution Architecture
Education
University of La Verne 1980 — 1989
BS / MBA, MIS, Computer Science & International Business
William Tennent High School 1969 — 1973
DISYS October 2015 - Present
Retired Accenture Managing Director / Partner July 2014 - Present
Accenture July 2011 - July 2014
Accenture February 2002 - July 2011
IBM Corporation March 1999 - February 2002
TeleTech April 1998 - March 1999
Beechwood Data Systems August 1997 - April 1998
MCI Systemhouse September 1994 - August 1997
Skills
Process Improvement, Business Development, Consulting, Telecommunications, Mergers, Project Planning, Integration, PMO, Outsourcing, BPO, Vendor Management, Business Process..., Mergers & Acquisitions, CRM, Software Development, IT Strategy, Management Consulting, Professional Services, Call Centers, Strategic Partnerships, Contract Negotiation, SaaS, Cloud Computing, Business Strategy, Management, IT Management, Leadership, Enterprise Software, Team Leadership, P&L Management, Project Management, IT Outsourcing, Strategy, Business Transformation, Analysis, Program Management, Business Process, Business Intelligence, Start-ups, Change Management, Business Analysis, Executive Management, Cross-functional Team..., Project Portfolio..., ERP, Product Management, Governance, Team Management, IT Service Management, Solution Architecture
Education
University of La Verne 1980 — 1989
BS / MBA, MIS, Computer Science & International Business
William Tennent High School 1969 — 1973
Keith Mason's TeleTech Experience October 2001 - October 2003
Job Chief Human Resources Officer at Pure Fishing
Industry Sporting Goods
Experience
Pure Fishing October 2003 - Present
TeleTech October 2001 - October 2003
Percepta/Ford Motor Company-TeleTech joint venture 1999 - 2001
TeleTech 1997 - 1999
TeleTech 1995 - 1997
Cintas January 1994 - October 1995
Continental Airlines September 1985 - January 1994
Skills
Leadership, Talent Management, Employee Relations, Performance Management, Organizational..., Employee Engagement, Human Resources, Leadership Development, Succession Planning, Recruiting, Change Management, Talent Acquisition, Onboarding, Team Building, Outsourcing, Process Improvement, Management, Strategic Planning
Education
University of Colorado at Denver 1981 — 1986
BS, Marketing
University of Colorado at Denver 1981 — 1986
BA, Psychology
Pure Fishing October 2003 - Present
TeleTech October 2001 - October 2003
Percepta/Ford Motor Company-TeleTech joint venture 1999 - 2001
TeleTech 1997 - 1999
TeleTech 1995 - 1997
Cintas January 1994 - October 1995
Continental Airlines September 1985 - January 1994
Skills
Leadership, Talent Management, Employee Relations, Performance Management, Organizational..., Employee Engagement, Human Resources, Leadership Development, Succession Planning, Recruiting, Change Management, Talent Acquisition, Onboarding, Team Building, Outsourcing, Process Improvement, Management, Strategic Planning
Education
University of Colorado at Denver 1981 — 1986
BS, Marketing
University of Colorado at Denver 1981 — 1986
BA, Psychology
Mark Grindeland Mark Grindeland's TeleTech Experience September 2011 - April 2015
Job CEO & Cofounder at The Grow Foundry dba Coda Signature
Industry Consumer Services
Experience
Altum Investments, Inc. April 2015 - Present
The Grow Foundry dba Coda Signature April 2015 - Present
TeleTech September 2011 - April 2015
ShesConnected Multimedia Corp. November 2006 - September 2011
NMS Communications (now LiveWire Mobile) January 2006 - October 2006
MAG & Associates October 2004 - February 2006
m-Qube May 2001 - October 2004
Wunderman January 1999 - November 2000
Digitas July 1996 - December 1998
Exchange Partners July 1992 - July 1996
Skills
Business Process..., Customer Experience..., Digital Marketing, Social Media Marketing, Mobile Marketing, Consumer Insights, Strategic Planning, Marketing Strategy, consumer segmentation &..., Corporate Branding, International Marketing, International Markets, Product Development, Product Marketing, Multi-channel Marketing, Customer Experience, Business Acquisition, Acquisition Integration, Start-ups, Multinational, Economic Modeling, BPO, Customer Insight, Business Strategy, Analytics, Integrated Marketing, Direct Marketing, Business Development, Marketing Communications, Advertising, Digital Media, Email Marketing, Telecommunications, Mobile Devices, CRM, Management, Strategic Partnerships, Marketing, Thought Leadership, Online Advertising, Mobile Applications, Social Media, Digital Strategy, E-commerce, Online Marketing, SEM, Web Analytics, Enterprise Software, Lead Generation, Customer Acquisition
Education
University of Denver
BA, Communications/Economics
Altum Investments, Inc. April 2015 - Present
The Grow Foundry dba Coda Signature April 2015 - Present
TeleTech September 2011 - April 2015
ShesConnected Multimedia Corp. November 2006 - September 2011
NMS Communications (now LiveWire Mobile) January 2006 - October 2006
MAG & Associates October 2004 - February 2006
m-Qube May 2001 - October 2004
Wunderman January 1999 - November 2000
Digitas July 1996 - December 1998
Exchange Partners July 1992 - July 1996
Skills
Business Process..., Customer Experience..., Digital Marketing, Social Media Marketing, Mobile Marketing, Consumer Insights, Strategic Planning, Marketing Strategy, consumer segmentation &..., Corporate Branding, International Marketing, International Markets, Product Development, Product Marketing, Multi-channel Marketing, Customer Experience, Business Acquisition, Acquisition Integration, Start-ups, Multinational, Economic Modeling, BPO, Customer Insight, Business Strategy, Analytics, Integrated Marketing, Direct Marketing, Business Development, Marketing Communications, Advertising, Digital Media, Email Marketing, Telecommunications, Mobile Devices, CRM, Management, Strategic Partnerships, Marketing, Thought Leadership, Online Advertising, Mobile Applications, Social Media, Digital Strategy, E-commerce, Online Marketing, SEM, Web Analytics, Enterprise Software, Lead Generation, Customer Acquisition
Education
University of Denver
BA, Communications/Economics
Brendan J. Daisley Brendan J. Daisley's TeleTech Experience June 2002 - February 2005
Job Account Director, U.S. Major Accounts at AlcatelLucent
Industry Telecommunications
Experience
Alcatel-Lucent January 2010 - Present
Alcatel-Lucent February 2005 - January 2010
TeleTech June 2002 - February 2005
enhansiv February 2000 - June 2002
Scotiabank April 1996 - February 2000
Skills
Telecommunications, Pre-sales, Solution Architecture, Cloud Computing, Outsourcing, Unified Communications, Product Management
Education
University of Denver
Bachelor's Degree, Science and Technology
Alcatel-Lucent January 2010 - Present
Alcatel-Lucent February 2005 - January 2010
TeleTech June 2002 - February 2005
enhansiv February 2000 - June 2002
Scotiabank April 1996 - February 2000
Skills
Telecommunications, Pre-sales, Solution Architecture, Cloud Computing, Outsourcing, Unified Communications, Product Management
Education
University of Denver
Bachelor's Degree, Science and Technology
Julia Sola Julia Sola's TeleTech Experience January 2015 - Present
Job Corporate Talent Acquisition Coordinator at TeleTech
Industry Information Technology and Services
Experience
TeleTech January 2015 - Present
Michael Kors February 2012 - June 2014
EXPRESS September 2010 - February 2012
EXPRESS September 2010 - September 2011
Skills
Employee Training, Customer Service, Interviews, Clienteling, Merchandising, Retail, Store Management, Store Operations, Loss Prevention, Build Strong Teams, Staff Development, Staff Retention, Time Management, New Store Openings, Microsoft Office, Video Conferencing, WebEx, Hogan Assessments, Executive..., Customer Experience, Recruiting
Education
University of Colorado Denver 2008 — 2012
Master of Arts (M.A.), English Language and Literature, General
University of Colorado Denver 2005 — 2008
Bachelor of Arts (B.A.), English Language and Literature, General
TeleTech January 2015 - Present
Michael Kors February 2012 - June 2014
EXPRESS September 2010 - February 2012
EXPRESS September 2010 - September 2011
Skills
Employee Training, Customer Service, Interviews, Clienteling, Merchandising, Retail, Store Management, Store Operations, Loss Prevention, Build Strong Teams, Staff Development, Staff Retention, Time Management, New Store Openings, Microsoft Office, Video Conferencing, WebEx, Hogan Assessments, Executive..., Customer Experience, Recruiting
Education
University of Colorado Denver 2008 — 2012
Master of Arts (M.A.), English Language and Literature, General
University of Colorado Denver 2005 — 2008
Bachelor of Arts (B.A.), English Language and Literature, General
Frempong Owusu Frempong Owusu's TeleTech Experience 2010 - 2013
Job Fraud Identification Coordinator at Capital One
Industry Banking
Experience
Capital One 2015 - Present
adidas Group September 2013 - Present
Comcast Corporation 2014 - 2015
TeleTech 2010 - 2013
Vodafone 2009 - 2010
Vodafone 2004 - 2009
Skills
Call Centers, Customer Experience, Team Management, Management, Workforce Management, Team Leadership, Customer Service, Economic Policy, Contact Centers, Analysis, Customer Service..., Service Delivery, BPO, Team Building, Customer Satisfaction, Performance Management, CRM, Coaching, Project Planning, Vendor Management, Outsourcing, Leadership, Customer Retention, Operations Management, Telecommunications, Sla, Training, Strategy, Cross-functional Team..., Business Development, Call Center Development, Call Center, Avaya, Business Analysis, Troubleshooting, Employee Engagement, Change Management, Program Management, Economic Policy Analysis, Monetary Policy Expert, Monitoring and..., Key Performance..., Technical Support, IT Service Management, ITIL, Business Process..., Process Improvement, MIS, Employee Training, Fraud Investigations
Education
University of Ghana
Master of Arts (MA), Economic Policy Management
University of Ghana
Bachelor of Arts (BA), Economics
Capital One 2015 - Present
adidas Group September 2013 - Present
Comcast Corporation 2014 - 2015
TeleTech 2010 - 2013
Vodafone 2009 - 2010
Vodafone 2004 - 2009
Skills
Call Centers, Customer Experience, Team Management, Management, Workforce Management, Team Leadership, Customer Service, Economic Policy, Contact Centers, Analysis, Customer Service..., Service Delivery, BPO, Team Building, Customer Satisfaction, Performance Management, CRM, Coaching, Project Planning, Vendor Management, Outsourcing, Leadership, Customer Retention, Operations Management, Telecommunications, Sla, Training, Strategy, Cross-functional Team..., Business Development, Call Center Development, Call Center, Avaya, Business Analysis, Troubleshooting, Employee Engagement, Change Management, Program Management, Economic Policy Analysis, Monetary Policy Expert, Monitoring and..., Key Performance..., Technical Support, IT Service Management, ITIL, Business Process..., Process Improvement, MIS, Employee Training, Fraud Investigations
Education
University of Ghana
Master of Arts (MA), Economic Policy Management
University of Ghana
Bachelor of Arts (BA), Economics
Shawn Fontanilla Shawn Fontanilla's TeleTech Experience June 2004 - September 2004
Job Cryptologic Technician at US Navy
Industry Utilities
Experience
US Navy August 2011 - Present
NAVY EXCHANGE SERVICE COMMAND (NEXCOM) December 2007 - November 2008
TeleTech June 2004 - September 2004
Skills
Electronic Warfare, DoD Top Secret Clearance, Strategic Leadership, Supervisory Skills, Technical Leadership, Maintenance & Repair, Microsoft Office, Active Top Secret, Computer Proficiency, Military, Security Clearance, Military Experience, Navy, Military Operations, DoD, Leadership, Government, Security, Program Management
Education
University of Maryland University College 2007 — 2018
Master of Business Administration (M.B.A.), Major in History with a Minor in Philosophy
Washington State University 2004 — 2006
Associate's Degree, Biology, General
US Navy August 2011 - Present
NAVY EXCHANGE SERVICE COMMAND (NEXCOM) December 2007 - November 2008
TeleTech June 2004 - September 2004
Skills
Electronic Warfare, DoD Top Secret Clearance, Strategic Leadership, Supervisory Skills, Technical Leadership, Maintenance & Repair, Microsoft Office, Active Top Secret, Computer Proficiency, Military, Security Clearance, Military Experience, Navy, Military Operations, DoD, Leadership, Government, Security, Program Management
Education
University of Maryland University College 2007 — 2018
Master of Business Administration (M.B.A.), Major in History with a Minor in Philosophy
Washington State University 2004 — 2006
Associate's Degree, Biology, General
Catalina Irizarry's TeleTech Experience January 2014 - April 2014
Job Computer Networks and Security
Industry Information Technology and Services
Experience
TeleTech January 2014 - April 2014
US Army January 2009 - July 2012
Infinity BH,LTD March 2005 - December 2008
Skills
CompTIA A+, Microsoft Office, Team Leadership, Military Logistics, Computer Repair, Network Security, Windows 7, Computer Hardware, Network Administration, Property Management, Military, Computer Application..., Server Administration, Ethical Hacker, Customer-focused Service, Administrative Office..., Supply Chain Operations, Security, Customer Service, Leadership, Military Experience, Microsoft Word, Training, Military Operations, Troubleshooting
Education
University of Maryland University College 2012 — 2014
Bachelor of Applied Science (BASc), Computer Networks and Security
Troy University 2009 — 2011
Associate of Science (AS), Computer Science
Transition Training Academy (Wounded Warrior Project)
Computer Systems Networking and Telecommunications
Transition Training Academy (Wounded Warrior Project)
Computer Installation and Repair Technology/Technician
TeleTech January 2014 - April 2014
US Army January 2009 - July 2012
Infinity BH,LTD March 2005 - December 2008
Skills
CompTIA A+, Microsoft Office, Team Leadership, Military Logistics, Computer Repair, Network Security, Windows 7, Computer Hardware, Network Administration, Property Management, Military, Computer Application..., Server Administration, Ethical Hacker, Customer-focused Service, Administrative Office..., Supply Chain Operations, Security, Customer Service, Leadership, Military Experience, Microsoft Word, Training, Military Operations, Troubleshooting
Education
University of Maryland University College 2012 — 2014
Bachelor of Applied Science (BASc), Computer Networks and Security
Troy University 2009 — 2011
Associate of Science (AS), Computer Science
Transition Training Academy (Wounded Warrior Project)
Computer Systems Networking and Telecommunications
Transition Training Academy (Wounded Warrior Project)
Computer Installation and Repair Technology/Technician
Mike Fremont's TeleTech Experience 1999 - 2002
Job Communications Manager / CTI Engineer at TELUS International
Industry Outsourcing/Offshoring
Experience
TELUS International January 2013 - January 2015
Western Union October 2006 - December 2012
TeleTech 1999 - 2002
TeleTech 1999 - 2002
TeleTech 1999 - 2002
Skills
CTI, Vendor Management, Project Management, SharePoint, Business Analysis, Team Management, CRM, Strategy, Management, Program Management, Team Leadership, Change Management, Product Management, Call Centers, Process Improvement, ITIL, HTML, Databases, Outsourcing, Analytics, Telecommunications, Data Center, Leadership, Business Process..., Operations Management, System Deployment
Education
University of Colorado Denver 1995 — 1999
BSCSE, Major Computer Science
TELUS International January 2013 - January 2015
Western Union October 2006 - December 2012
TeleTech 1999 - 2002
TeleTech 1999 - 2002
TeleTech 1999 - 2002
Skills
CTI, Vendor Management, Project Management, SharePoint, Business Analysis, Team Management, CRM, Strategy, Management, Program Management, Team Leadership, Change Management, Product Management, Call Centers, Process Improvement, ITIL, HTML, Databases, Outsourcing, Analytics, Telecommunications, Data Center, Leadership, Business Process..., Operations Management, System Deployment
Education
University of Colorado Denver 1995 — 1999
BSCSE, Major Computer Science
Alex Sandstrom, CPA Alex Sandstrom, CPA's TeleTech Experience February 2014 - September 2015
Job Senior Financial Analyst | MBA
Industry Oil & Energy
Experience
DCP Midstream September 2015 - Present
TeleTech February 2014 - September 2015
CH2M HILL May 2012 - January 2014
Xcel Energy July 2011 - May 2012
Gundersen Health System December 2010 - June 2011
Gundersen Health System November 2008 - December 2010
Kohler Co. June 2010 - August 2010
Skills
Microsoft Office, Access, SAP, Microsoft Excel, Accounting, Finance, Human Resources, Financial Analysis, Financial Reporting, PowerPoint, Forecasting, Data Analysis, Microsoft Word, Process Improvement, Budgets, Financial Accounting, Outlook, Analysis, Leadership, Project Management, Strategic Planning, Auditing, Customer Service, Time Management
Education
University of Denver - Daniels College of Business 2011 — 2012
MBA, Finance
University of Wisconsin-La Crosse 2006 — 2010
B.S, Accounting, Finance, and Economics
University of Sydney 2009 — 2009
Finance and Economics
DCP Midstream September 2015 - Present
TeleTech February 2014 - September 2015
CH2M HILL May 2012 - January 2014
Xcel Energy July 2011 - May 2012
Gundersen Health System December 2010 - June 2011
Gundersen Health System November 2008 - December 2010
Kohler Co. June 2010 - August 2010
Skills
Microsoft Office, Access, SAP, Microsoft Excel, Accounting, Finance, Human Resources, Financial Analysis, Financial Reporting, PowerPoint, Forecasting, Data Analysis, Microsoft Word, Process Improvement, Budgets, Financial Accounting, Outlook, Analysis, Leadership, Project Management, Strategic Planning, Auditing, Customer Service, Time Management
Education
University of Denver - Daniels College of Business 2011 — 2012
MBA, Finance
University of Wisconsin-La Crosse 2006 — 2010
B.S, Accounting, Finance, and Economics
University of Sydney 2009 — 2009
Finance and Economics
Ana Bennett's TeleTech Experience July 2013 - Present
Job Trainer/Team Leader Licensed Health Insurance agents
Industry Insurance
Experience
TeleTech July 2013 - Present
LiveOps April 2010 - January 2014
Oppenheimer/ JW Group March 2010 - February 2011
Transcontinental Lending Group 2005 - 2009
Amstar Mortgage 2003 - 2005
Skills
Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Outlook, Strategic Planning, English, Budgets, Photoshop, Negotiation, Public Speaking, Insurance, Research, Marketing, Life Insurance, Health Insurance, Sales, Leadership, Customer Satisfaction, Team Building
Education
University of Miami
Bachelor of Science in Communication (B.S.C), Advertising / Marketing
TeleTech July 2013 - Present
LiveOps April 2010 - January 2014
Oppenheimer/ JW Group March 2010 - February 2011
Transcontinental Lending Group 2005 - 2009
Amstar Mortgage 2003 - 2005
Skills
Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Outlook, Strategic Planning, English, Budgets, Photoshop, Negotiation, Public Speaking, Insurance, Research, Marketing, Life Insurance, Health Insurance, Sales, Leadership, Customer Satisfaction, Team Building
Education
University of Miami
Bachelor of Science in Communication (B.S.C), Advertising / Marketing
Kris Wuerch, MBA's TeleTech Experience 2013 - Present
Job Manager of Workforce Management with TeleTech
Industry Financial Services
Experience
TeleTech 2013 - Present
Deluxe Corporation 2009 - 2013
Skills
Staff Management, Cost Control, Process Improvement, Workforce Management, Forecasting, Business Process..., Call Center, Microsoft Excel, Business Process..., SharePoint, Call Center Development, Microsoft Office, Avaya, PowerPoint, Customer Experience, Resource Management, ACD, Customer Satisfaction, Employee Relations, Business Analysis, Customer Service, CRM, Call Centers, Performance Management
Education
University of Liverpool 2011 — 2013
MBA, International Management
Globe University
Bachelor of Science Degree, Business Administration
TeleTech 2013 - Present
Deluxe Corporation 2009 - 2013
Skills
Staff Management, Cost Control, Process Improvement, Workforce Management, Forecasting, Business Process..., Call Center, Microsoft Excel, Business Process..., SharePoint, Call Center Development, Microsoft Office, Avaya, PowerPoint, Customer Experience, Resource Management, ACD, Customer Satisfaction, Employee Relations, Business Analysis, Customer Service, CRM, Call Centers, Performance Management
Education
University of Liverpool 2011 — 2013
MBA, International Management
Globe University
Bachelor of Science Degree, Business Administration
Volha Mnatsakanyan's TeleTech Experience July 2015 - Present
Job Senior Human Capital Generalist at TeleTech
Industry Human Resources
Experience
TeleTech July 2015 - Present
TeleTech May 2012 - July 2015
TeleTech November 2010 - May 2012
Colorado Human Resources Association September 2011 - March 2012
Marriott Denver South September 2005 - January 2011
TeleTech June 2009 - August 2009
Skills
Organizational..., Performance Management, Coaching, Compensation..., Employee Engagement, Oracle Data Entry, Oracle Discoverer, Taleo, MS Office 2007 (Excel,..., I-9 employment..., Tuition reimbursement..., New hires orientation, New manager training, Payroll verification, New Hires, Microsoft Excel, Outlook, Employee Relations, Employee Recognition, FMLA, Human Resources, Deferred Compensation, Recruiting, BPO, Workforce Planning, Employee Benefits, Strategy, Talent Acquisition, Training, Interviews, Talent Management, Personnel Management, Management, Call Centers, HRIS, Onboarding, Process Improvement, Employment Law
Education
University of Denver 2008 — 2010
Master, Strategic Human Resource Management and Development
Belarusian Institute of Law 2001 — 2007
Bachelor of Science, Law
TeleTech July 2015 - Present
TeleTech May 2012 - July 2015
TeleTech November 2010 - May 2012
Colorado Human Resources Association September 2011 - March 2012
Marriott Denver South September 2005 - January 2011
TeleTech June 2009 - August 2009
Skills
Organizational..., Performance Management, Coaching, Compensation..., Employee Engagement, Oracle Data Entry, Oracle Discoverer, Taleo, MS Office 2007 (Excel,..., I-9 employment..., Tuition reimbursement..., New hires orientation, New manager training, Payroll verification, New Hires, Microsoft Excel, Outlook, Employee Relations, Employee Recognition, FMLA, Human Resources, Deferred Compensation, Recruiting, BPO, Workforce Planning, Employee Benefits, Strategy, Talent Acquisition, Training, Interviews, Talent Management, Personnel Management, Management, Call Centers, HRIS, Onboarding, Process Improvement, Employment Law
Education
University of Denver 2008 — 2010
Master, Strategic Human Resource Management and Development
Belarusian Institute of Law 2001 — 2007
Bachelor of Science, Law
Pauline Duvall-Bevier's TeleTech Experience March 2007 - April 2010
Job HR Partner at Aetna
Industry Information Technology and Services
Experience
Aetna October 2012 - Present
Cliintel April 2010 - October 2012
TeleTech March 2007 - April 2010
Health One Swedish Medical Center May 2005 - May 2006
Skills
Recruiting, Training, Policy, Employee Relations, Strategic Planning, Team Building, Event Planning, Notary Public, Human Resources, Interviews, PowerPoint, Public Speaking, Employee Benefits, Management, Microsoft Word, Leadership, Leadership Development, Budgets, Research
Education
University of Denver 2015 — 2017
Master's degree, COMM Certificate of Advanced Study in Organizational Development, Training, & Learning
University of Northern Colorado
BS, Dietetics
Aetna October 2012 - Present
Cliintel April 2010 - October 2012
TeleTech March 2007 - April 2010
Health One Swedish Medical Center May 2005 - May 2006
Skills
Recruiting, Training, Policy, Employee Relations, Strategic Planning, Team Building, Event Planning, Notary Public, Human Resources, Interviews, PowerPoint, Public Speaking, Employee Benefits, Management, Microsoft Word, Leadership, Leadership Development, Budgets, Research
Education
University of Denver 2015 — 2017
Master's degree, COMM Certificate of Advanced Study in Organizational Development, Training, & Learning
University of Northern Colorado
BS, Dietetics
Winston Reid Winston Reid's TeleTech Experience 2012 - December 2012
Job Technical Support Representative at ProfitStars
Industry Computer Software
Experience
ProfitStars December 2012 - Present
Seventh-day Adventist Church 1975 - 2015
TeleTech 2012 - December 2012
Bankers Life and Casualty June 2011 - January 2012
Indian Summer Pool and Spa October 2009 - January 2010
James River Assembly 2010 - 2010
Ozarks Technical Community College July 2007 - May 2009
Aclara Technologies February 1990 - November 2004
Aclara Technologies 1990 - 2004
Aclara Technologies 1990 - 2004
Skills
Telecommunications, Software Documentation, Leadership, Strategic Planning, Microsoft Office, Project Planning, Troubleshooting, Customer Service, Technical Support, Teaching, Manufacturing, Servers, Training, Analysis, Budgets, Testing, Public Speaking, Human Resources, Microsoft Excel, Operating Systems, Sales, Process Improvement, Networking, Access, Time Management, Microsoft Word, Account Management, Documentation, Marketing, Project Management, Windows, Research, System Administration, Business Analysis, Engineering, Computer Hardware, Team Leadership, Management, Windows 7, Programming, SQL, Purchasing, PowerPoint, SharePoint, Databases, Team Building
Education
Dale Carnegie Training 2002 — 2002
University of Missouri-Columbia 1981 — 1986
Bachelors of Science, Industrial Engineering
Jefferson Junior High School, Columbia, MO
Jefferson Junior High School, Columbia, MO
Warrensburg High School
ProfitStars December 2012 - Present
Seventh-day Adventist Church 1975 - 2015
TeleTech 2012 - December 2012
Bankers Life and Casualty June 2011 - January 2012
Indian Summer Pool and Spa October 2009 - January 2010
James River Assembly 2010 - 2010
Ozarks Technical Community College July 2007 - May 2009
Aclara Technologies February 1990 - November 2004
Aclara Technologies 1990 - 2004
Aclara Technologies 1990 - 2004
Skills
Telecommunications, Software Documentation, Leadership, Strategic Planning, Microsoft Office, Project Planning, Troubleshooting, Customer Service, Technical Support, Teaching, Manufacturing, Servers, Training, Analysis, Budgets, Testing, Public Speaking, Human Resources, Microsoft Excel, Operating Systems, Sales, Process Improvement, Networking, Access, Time Management, Microsoft Word, Account Management, Documentation, Marketing, Project Management, Windows, Research, System Administration, Business Analysis, Engineering, Computer Hardware, Team Leadership, Management, Windows 7, Programming, SQL, Purchasing, PowerPoint, SharePoint, Databases, Team Building
Education
Dale Carnegie Training 2002 — 2002
University of Missouri-Columbia 1981 — 1986
Bachelors of Science, Industrial Engineering
Jefferson Junior High School, Columbia, MO
Jefferson Junior High School, Columbia, MO
Warrensburg High School
Jeremy Lipsey Jeremy Lipsey's TeleTech Experience 1997 - 1999
Job Star Wars App Producer at The Topps Company
Industry Sports
Experience
The Topps Company September 2015 - Present
FanEvo Films, LLC. July 2014 - Present
ShopAtHome.com July 2011 - September 2015
Taylor's Gift Foundation April 2010 - July 2011
Dallas Cowboys January 2008 - July 2011
Professional Bull Riders, Inc. February 2006 - January 2008
ACS, Inc/Child Health Advocates/Policy Studies Inc (CHP+ program) February 2001 - February 2006
Consultant For 360 Networks And Design Soft February 1999 - February 2001
TeleTech 1997 - 1999
Skills
Social Media, Blogging, Digital Media, Adobe Creative Suite, Social Media Marketing, Social Networking, Marketing, Facebook, Advertising, Event Management, Leadership, Public Relations, New Media, Marketing Strategy, Video Editing, Video
Education
University of Colorado Denver 1995 — 1997
Information Systems
The Topps Company September 2015 - Present
FanEvo Films, LLC. July 2014 - Present
ShopAtHome.com July 2011 - September 2015
Taylor's Gift Foundation April 2010 - July 2011
Dallas Cowboys January 2008 - July 2011
Professional Bull Riders, Inc. February 2006 - January 2008
ACS, Inc/Child Health Advocates/Policy Studies Inc (CHP+ program) February 2001 - February 2006
Consultant For 360 Networks And Design Soft February 1999 - February 2001
TeleTech 1997 - 1999
Skills
Social Media, Blogging, Digital Media, Adobe Creative Suite, Social Media Marketing, Social Networking, Marketing, Facebook, Advertising, Event Management, Leadership, Public Relations, New Media, Marketing Strategy, Video Editing, Video
Education
University of Colorado Denver 1995 — 1997
Information Systems
Megan McKitrick Megan McKitrick's TeleTech Experience May 2014 - May 2015
Job Field Marketing Manager, West at Cloudera
Industry Information Technology and Services
Experience
Cloudera June 2015 - Present
TeleTech May 2014 - May 2015
TeleTech May 2013 - May 2014
Accuvant May 2008 - May 2013
Accuvant February 2010 - May 2011
Accuvant May 2008 - February 2010
Skills
Salesforce.com, Cloud Computing, Solution Selling, Lead Generation, Marketing Communications, Account Management, Strategic Partnerships, Marketing, Email Marketing, Product Marketing, Demand Generation, SaaS, CRM, Direct Sales, Integrated Marketing, Enterprise Software, Management
Education
University of Florida 2002 — 2007
Bachelor, Advertising
Cloudera June 2015 - Present
TeleTech May 2014 - May 2015
TeleTech May 2013 - May 2014
Accuvant May 2008 - May 2013
Accuvant February 2010 - May 2011
Accuvant May 2008 - February 2010
Skills
Salesforce.com, Cloud Computing, Solution Selling, Lead Generation, Marketing Communications, Account Management, Strategic Partnerships, Marketing, Email Marketing, Product Marketing, Demand Generation, SaaS, CRM, Direct Sales, Integrated Marketing, Enterprise Software, Management
Education
University of Florida 2002 — 2007
Bachelor, Advertising
Gregory Summins Gregory Summins's TeleTech Experience May 2010 - April 2013
Job Freelance Graphic Designer at Creative Circle
Industry Graphic Design
Experience
www.getsummins.com September 2006 - Present
The Mx Group October 2014 - February 2015
Chamberlain Group, Inc. May 2014 - October 2014
Bee-line Communications, Inc. June 2013 - March 2014
TeleTech May 2010 - April 2013
Roman Decorating Products September 2009 - June 2010
Harbortown Industries, Inc. December 2008 - August 2009
Center for Transportation Studies, University of Minnesota September 2007 - August 2008
The Minnesota Daily September 2006 - May 2007
Skills
SEO, Graphic Design, Graphics, Computer Graphics Design, multimedia design, Graphic Designers, Adobe Creative Suite, illustrator, Photoshop, Photography, Digital Photography, InDesign, Dreamweaver, HTML, HTML 5, CSS, Flash, Flash Professional, PowerPoint, Keynote, Marketing, PPC, Google Adwords, Email Marketing, User Experience, User Interface Design, UI/UX, Branding & Identity, SEM, Web Design, CSS3, Wireframes, Usability Testing, Layout, Illustrator, Brochures, Advertising
Education
University of Minnesota-Twin Cities 2004 — 2008
B.S., Graphic Design, Photography
www.getsummins.com September 2006 - Present
The Mx Group October 2014 - February 2015
Chamberlain Group, Inc. May 2014 - October 2014
Bee-line Communications, Inc. June 2013 - March 2014
TeleTech May 2010 - April 2013
Roman Decorating Products September 2009 - June 2010
Harbortown Industries, Inc. December 2008 - August 2009
Center for Transportation Studies, University of Minnesota September 2007 - August 2008
The Minnesota Daily September 2006 - May 2007
Skills
SEO, Graphic Design, Graphics, Computer Graphics Design, multimedia design, Graphic Designers, Adobe Creative Suite, illustrator, Photoshop, Photography, Digital Photography, InDesign, Dreamweaver, HTML, HTML 5, CSS, Flash, Flash Professional, PowerPoint, Keynote, Marketing, PPC, Google Adwords, Email Marketing, User Experience, User Interface Design, UI/UX, Branding & Identity, SEM, Web Design, CSS3, Wireframes, Usability Testing, Layout, Illustrator, Brochures, Advertising
Education
University of Minnesota-Twin Cities 2004 — 2008
B.S., Graphic Design, Photography
Greg Luttrell Greg Luttrell's TeleTech Experience April 2015 - Present
Job Director of Risk Management at TeleTech
Industry Financial Services
Experience
TeleTech April 2015 - Present
JPMorgan Chase September 2008 - April 2015
Washington Mutual July 2007 - September 2008
Marsh May 2004 - July 2007
Aon December 2000 - January 2004
Skills
Underwriting, Insurance, Claim, Financial Risk, Workers Compensation, Brokers, Legal Liability, Negotiation, Banking, Portfolio Management, Analysis, Credit Risk, Financial Modeling, Operational Risk, Vendor Management, Mergers, Financial Analysis, Business Analysis, Risk Management, Financial Services, Enterprise Risk..., Management
Education
University of Denver 1995 — 1999
Bachelor of Science, Business Administration, International Business
University of Denver - Daniels College of Business 1995 — 1999
BSBA, International Business
TeleTech April 2015 - Present
JPMorgan Chase September 2008 - April 2015
Washington Mutual July 2007 - September 2008
Marsh May 2004 - July 2007
Aon December 2000 - January 2004
Skills
Underwriting, Insurance, Claim, Financial Risk, Workers Compensation, Brokers, Legal Liability, Negotiation, Banking, Portfolio Management, Analysis, Credit Risk, Financial Modeling, Operational Risk, Vendor Management, Mergers, Financial Analysis, Business Analysis, Risk Management, Financial Services, Enterprise Risk..., Management
Education
University of Denver 1995 — 1999
Bachelor of Science, Business Administration, International Business
University of Denver - Daniels College of Business 1995 — 1999
BSBA, International Business
Adeel Raza Adeel Raza's TeleTech Experience August 2013 - Present
Job Senior leader with vast international experience
Industry Oil & Energy
Experience
TeleTech August 2013 - Present
Kronos March 2012 - August 2013
McDermott International Inc. December 2010 - March 2012
McDermott International, Inc. September 2007 - December 2010
Skills
International Project..., Program Management, Project Portfolio..., Project Planning, Project Management, Change Management, Risk Management, PMP, Process Improvement, Vendor Management, Business Intelligence, Business Process..., Business Analysis, ERP, Process Engineering, Requirements Analysis, Resource Management, Contract Management, Petroleum, SharePoint, Offshore, Scope Management, MS Project, IT Management, Offshore Drilling, PMO, Integration, Management, IT Strategy, Human Resources, Budgets, Business Process, SDLC, Visio, Microsoft Project, Leadership, Enterprise Software, Strategy, Cross-functional Team...
Education
University of Houston 2002 — 2005
MBA
University of Houston 1995 — 1999
Bachelor's Degree
TeleTech August 2013 - Present
Kronos March 2012 - August 2013
McDermott International Inc. December 2010 - March 2012
McDermott International, Inc. September 2007 - December 2010
Skills
International Project..., Program Management, Project Portfolio..., Project Planning, Project Management, Change Management, Risk Management, PMP, Process Improvement, Vendor Management, Business Intelligence, Business Process..., Business Analysis, ERP, Process Engineering, Requirements Analysis, Resource Management, Contract Management, Petroleum, SharePoint, Offshore, Scope Management, MS Project, IT Management, Offshore Drilling, PMO, Integration, Management, IT Strategy, Human Resources, Budgets, Business Process, SDLC, Visio, Microsoft Project, Leadership, Enterprise Software, Strategy, Cross-functional Team...
Education
University of Houston 2002 — 2005
MBA
University of Houston 1995 — 1999
Bachelor's Degree
Jessica Godin Jessica Godin's TeleTech Experience July 2015 - Present
Job Field Marketing Manager at TeleTech
Industry Marketing and Advertising
Experience
TeleTech July 2015 - Present
TeleTech April 2013 - July 2015
TeleTech October 2012 - April 2013
TeleTech May 2012 - October 2012
Denver International Airport February 2011 - June 2011
Hope Teddy Bears, Centennial, CO September 2002 - December 2010
Heritage Management Company June 2009 - August 2010
University of Denver August 2008 - June 2010
National MS Society June 2008 - September 2008
Skills
Event Planning, Marketing, Fundraising, Public Relations, Non-profits, Press Releases, Market Research, Social Media, Digital Marketing, Brand Management, Integrated Marketing, Non-profit Program..., Marketing Communications, Social Networking, Social Media Marketing
Education
University of Denver - Daniels College of Business 2011 — 2012
M.B.A, Marketing
University of Denver - Daniels College of Business 2007 — 2011
BSBA, Marketing, History
TeleTech July 2015 - Present
TeleTech April 2013 - July 2015
TeleTech October 2012 - April 2013
TeleTech May 2012 - October 2012
Denver International Airport February 2011 - June 2011
Hope Teddy Bears, Centennial, CO September 2002 - December 2010
Heritage Management Company June 2009 - August 2010
University of Denver August 2008 - June 2010
National MS Society June 2008 - September 2008
Skills
Event Planning, Marketing, Fundraising, Public Relations, Non-profits, Press Releases, Market Research, Social Media, Digital Marketing, Brand Management, Integrated Marketing, Non-profit Program..., Marketing Communications, Social Networking, Social Media Marketing
Education
University of Denver - Daniels College of Business 2011 — 2012
M.B.A, Marketing
University of Denver - Daniels College of Business 2007 — 2011
BSBA, Marketing, History
Parth Panigrahi's TeleTech Experience March 2014 - Present
Job Principal Director, SEC Reporting, Global External Reporting and Technical Accounting and Reporting
Industry Outsourcing/Offshoring
Experience
TeleTech March 2014 - Present
MWH Global Inc. November 2007 - March 2014
PricewaterhouseCoopers January 2006 - October 2007
University of Denver 2005 - 2005
Banking March 1996 - February 2003
Ernst & Young November 1993 - March 1996
Skills
Accounting, GAAP, IFRS, Revenue Recognition, CPA, Sarbanes-Oxley Act, Auditing, Financial Reporting, Internal Controls, Financial Analysis, Financial Modeling, Due Diligence, SEC filings, Mergers, Forecasting, Risk Management, Managerial Finance, Process Improvement, Mergers & Acquisitions, Valuation
Education
University of Denver - Daniels College of Business 2005 — 2007
M.S., Finance
University of Denver - Daniels College of Business 2003 — 2005
MBA, Corporate Finance
TeleTech March 2014 - Present
MWH Global Inc. November 2007 - March 2014
PricewaterhouseCoopers January 2006 - October 2007
University of Denver 2005 - 2005
Banking March 1996 - February 2003
Ernst & Young November 1993 - March 1996
Skills
Accounting, GAAP, IFRS, Revenue Recognition, CPA, Sarbanes-Oxley Act, Auditing, Financial Reporting, Internal Controls, Financial Analysis, Financial Modeling, Due Diligence, SEC filings, Mergers, Forecasting, Risk Management, Managerial Finance, Process Improvement, Mergers & Acquisitions, Valuation
Education
University of Denver - Daniels College of Business 2005 — 2007
M.S., Finance
University of Denver - Daniels College of Business 2003 — 2005
MBA, Corporate Finance
Cathy Conlon's TeleTech Experience 1998 - 1999
Job
Industry Health, Wellness and Fitness
Experience
GENEX Services, LLC July 2014 - Present
Interim HealthCare Services June 2012 - July 2014
AdvanCare Healthcare Services February 2010 - July 2012
inContact (formerly UCN) May 2008 - January 2010
Kronos Inc. 2007 - 2008
TARGUSinfo 2003 - 2007
Stream International a Solectron Company 2002 - 2003
Divine / Synchrony Communications 1996 - 2002
Teletech 1998 - 1999
University of Illinois Medical Center 1989 - 1995
Skills
Healthcare Services,..., Strategic Planning, Healthcare Information..., Executive Management, Business Intelligence, Marketing, Marketing Strategy, Recruiting, B2B, Market Research, Product Management, Strategy, Entrepreneurship, Direct Marketing, Project Management, Selling, Customer Satisfaction, Account Management, CRM, Enterprise Software, Leadership, Management, New Business Development, SaaS, Salesforce.com
Education
University of Illinois at Urbana-Champaign
Bachelor of Science
Villanova University
Masters Degree
GENEX Services, LLC July 2014 - Present
Interim HealthCare Services June 2012 - July 2014
AdvanCare Healthcare Services February 2010 - July 2012
inContact (formerly UCN) May 2008 - January 2010
Kronos Inc. 2007 - 2008
TARGUSinfo 2003 - 2007
Stream International a Solectron Company 2002 - 2003
Divine / Synchrony Communications 1996 - 2002
Teletech 1998 - 1999
University of Illinois Medical Center 1989 - 1995
Skills
Healthcare Services,..., Strategic Planning, Healthcare Information..., Executive Management, Business Intelligence, Marketing, Marketing Strategy, Recruiting, B2B, Market Research, Product Management, Strategy, Entrepreneurship, Direct Marketing, Project Management, Selling, Customer Satisfaction, Account Management, CRM, Enterprise Software, Leadership, Management, New Business Development, SaaS, Salesforce.com
Education
University of Illinois at Urbana-Champaign
Bachelor of Science
Villanova University
Masters Degree
Andres G. Cook's TeleTech Experience July 2010 - September 2013
Job ITSM/ITIL Aficionado ServiceNow is hiring! See our openings at www.servicenow.com
Industry Information Technology and Services
Experience
ServiceNow - The Enterprise Cloud Company March 2014 - Present
TeleTech July 2010 - September 2013
ESM September 2009 - July 2010
OppenheimerFunds, Inc February 2005 - January 2009
AIM Investments January 2001 - January 2005
Independant Consultant January 1998 - January 2002
Skills
IT Service Management, ITIL Expert, Latin America, Remote Team Management, Leadership, Mentoring, Team Building, Solution Architecture, Process Improvement, Strategic Planning, Automation, Client Relationship..., Vendor Management, Highly Adaptable, Results Focused, CRM, ITIL, Virtual Teams, Management, Business Intelligence, Adaptation, Change Management, SDLC, Team Leadership, Service Delivery, Project Management, IT Operations, Result Oriented, Integration, Software Development, Troubleshooting, IT Management, Business Process, Testing, Outsourcing, IT Strategy, Information Technology, Business Analysis, Disaster Recovery, SharePoint, Data Center, Service Desk, Infrastructure, Enterprise Architecture, PMP, Requirements Analysis, Cloud Computing, PMO, Project Portfolio..., Software Documentation
Education
University of Houston, C.T. Bauer College of Business 1997 — 2000
BBA, Management Information Systems (MIS)
Exentia - ITIL® Expert 2011 — 2011
ITIL Expert, OSA, RCV, PPO, SOA, MALC
ServiceNow - The Enterprise Cloud Company March 2014 - Present
TeleTech July 2010 - September 2013
ESM September 2009 - July 2010
OppenheimerFunds, Inc February 2005 - January 2009
AIM Investments January 2001 - January 2005
Independant Consultant January 1998 - January 2002
Skills
IT Service Management, ITIL Expert, Latin America, Remote Team Management, Leadership, Mentoring, Team Building, Solution Architecture, Process Improvement, Strategic Planning, Automation, Client Relationship..., Vendor Management, Highly Adaptable, Results Focused, CRM, ITIL, Virtual Teams, Management, Business Intelligence, Adaptation, Change Management, SDLC, Team Leadership, Service Delivery, Project Management, IT Operations, Result Oriented, Integration, Software Development, Troubleshooting, IT Management, Business Process, Testing, Outsourcing, IT Strategy, Information Technology, Business Analysis, Disaster Recovery, SharePoint, Data Center, Service Desk, Infrastructure, Enterprise Architecture, PMP, Requirements Analysis, Cloud Computing, PMO, Project Portfolio..., Software Documentation
Education
University of Houston, C.T. Bauer College of Business 1997 — 2000
BBA, Management Information Systems (MIS)
Exentia - ITIL® Expert 2011 — 2011
ITIL Expert, OSA, RCV, PPO, SOA, MALC
Herman Heifets's TeleTech Experience 1998 - 1999
Job Sr. Program Manager at NagraStar
Industry Telecommunications
Experience
NagraStar August 2002 - Present
Echostar Technologies 2002 - Present
Nagravision 2002 - Present
TeleTech 1998 - 1999
TCI 1994 - 1998
AT&T Broadband 1994 - 1998
Comcast Corporation 1994 - 1998
TCI National Digital Television Center 1994 - 1998
Columbine Systems Inc 1987 - 1994
Skills
Project Management, Set Top Box, Conditional Access, Integration, System Architecture, Networking, Security, Leadership, DVB, MPEG, DRM, Digital TV, Agile Methodologies, IPTV, Software Development, MPEG2, Telecommunications, Vendor Management, Embedded Software, Product Management, Interactive TV, Program Management, Streaming Media, SDLC, Scrum, IT Management, Mobile Devices, Cloud Computing, Embedded Systems, Testing, Enterprise Architecture, Software Engineering, TCP/IP, Software Project..., VOD, Agile Project Management, PMP, IP, Software Design, Unix, Smart Cards
Education
University of Denver 1982 — 1987
MS, Computer Science
NagraStar August 2002 - Present
Echostar Technologies 2002 - Present
Nagravision 2002 - Present
TeleTech 1998 - 1999
TCI 1994 - 1998
AT&T Broadband 1994 - 1998
Comcast Corporation 1994 - 1998
TCI National Digital Television Center 1994 - 1998
Columbine Systems Inc 1987 - 1994
Skills
Project Management, Set Top Box, Conditional Access, Integration, System Architecture, Networking, Security, Leadership, DVB, MPEG, DRM, Digital TV, Agile Methodologies, IPTV, Software Development, MPEG2, Telecommunications, Vendor Management, Embedded Software, Product Management, Interactive TV, Program Management, Streaming Media, SDLC, Scrum, IT Management, Mobile Devices, Cloud Computing, Embedded Systems, Testing, Enterprise Architecture, Software Engineering, TCP/IP, Software Project..., VOD, Agile Project Management, PMP, IP, Software Design, Unix, Smart Cards
Education
University of Denver 1982 — 1987
MS, Computer Science
Patti Lujan's TeleTech Experience September 2008 - January 2009
Job Human Resources Director at National Valuation Consultants, Inc.
Industry Human Resources
Experience
National Valuation Consultants, Inc. May 2013 - Present
Rocky Mountain MS Center April 2011 - May 2013
South Metro Fire Rescue January 2009 - July 2010
TeleTech September 2008 - January 2009
Richfiled Hospitality February 2005 - December 2006
Nextel Communications 1999 - 2002
Sprint Nextel 1999 - 2002
Skills
Employee Relations, Human Resources, Performance Management, Leadership Development, Talent Acquisition, Talent Management, Team Building, HRIS, Recruiting, Customer Service, Onboarding, Employee Engagement, Strategic Planning, Employee Benefits
Education
University of Minnesota-Twin Cities 1986 — 1990
Bachelor of Science, Business and Retail Merchandising
National Valuation Consultants, Inc. May 2013 - Present
Rocky Mountain MS Center April 2011 - May 2013
South Metro Fire Rescue January 2009 - July 2010
TeleTech September 2008 - January 2009
Richfiled Hospitality February 2005 - December 2006
Nextel Communications 1999 - 2002
Sprint Nextel 1999 - 2002
Skills
Employee Relations, Human Resources, Performance Management, Leadership Development, Talent Acquisition, Talent Management, Team Building, HRIS, Recruiting, Customer Service, Onboarding, Employee Engagement, Strategic Planning, Employee Benefits
Education
University of Minnesota-Twin Cities 1986 — 1990
Bachelor of Science, Business and Retail Merchandising
Jay Srikanth's TeleTech Experience February 2012 - March 2013
Job Tax Analyst
Industry Accounting
Experience
TeleTech February 2012 - March 2013
Great-West Life December 2007 - September 2009
Pendum Inc July 2007 - November 2007
EW PARTNERS May 2007 - July 2007
JANUS November 2006 - April 2007
Skills
GAAP
Education
University of Madras 2000 — 2002
MBA, FINANCE AND SYSTEMS
University of Madras 1997 — 2000
B.COM, ACCOUNTING
TeleTech February 2012 - March 2013
Great-West Life December 2007 - September 2009
Pendum Inc July 2007 - November 2007
EW PARTNERS May 2007 - July 2007
JANUS November 2006 - April 2007
Skills
GAAP
Education
University of Madras 2000 — 2002
MBA, FINANCE AND SYSTEMS
University of Madras 1997 — 2000
B.COM, ACCOUNTING
Adriana D'LaRotta Thumann's TeleTech Experience February 2000 - April 2001
Job President at Studio 905 on Juniper
Industry Fine Art
Experience
Studio 905 on Juniper 2013 - Present
BvisionaryInc. November 2009 - Present
Fairmont Press 2010 - 2011
T-Mobile October 2004 - October 2009
The Home Depot October 2002 - October 2004
TeleTech February 2000 - April 2001
Skills
International Project..., Interior Design, Painting, Project Management, Business Strategy, Construction Management, Energy, Contract Management, Corporate Real Estate, Facilities Management, Contract Negotiation, Construction, Green Building, Human Factors, Mergers & Acquisitions, Budgets, Management, Program Management
Education
University of Miami - School of Business 1996 — 1998
MBA, International Business
University of Miami 1976 — 1980
B of Arch, Architecture
Studio 905 on Juniper 2013 - Present
BvisionaryInc. November 2009 - Present
Fairmont Press 2010 - 2011
T-Mobile October 2004 - October 2009
The Home Depot October 2002 - October 2004
TeleTech February 2000 - April 2001
Skills
International Project..., Interior Design, Painting, Project Management, Business Strategy, Construction Management, Energy, Contract Management, Corporate Real Estate, Facilities Management, Contract Negotiation, Construction, Green Building, Human Factors, Mergers & Acquisitions, Budgets, Management, Program Management
Education
University of Miami - School of Business 1996 — 1998
MBA, International Business
University of Miami 1976 — 1980
B of Arch, Architecture
Lin Kossik's TeleTech Experience June 2013 - Present
Job Senior Sourcing Specialist
Industry Information Technology and Services
Experience
TeleTech June 2013 - Present
CH2M Hill March 2001 - December 2012
En Pointe Technologies 1995 - 2000
Skills
Contract Negotiation, Procurement, Contract Management, Project Management, Strategic Sourcing, Purchasing, Collaborative Problem..., Expediting, B2B Enablement, Negotiation, Supply Management, Vendor Management, Materials Management, Process Improvement, Supply Chain, Change Management, Sourcing, Project Planning, Management
Education
University of Delaware 1980 — 1985
Bachelor of Science (BS), Human Resources Development
Wellesley High School
TeleTech June 2013 - Present
CH2M Hill March 2001 - December 2012
En Pointe Technologies 1995 - 2000
Skills
Contract Negotiation, Procurement, Contract Management, Project Management, Strategic Sourcing, Purchasing, Collaborative Problem..., Expediting, B2B Enablement, Negotiation, Supply Management, Vendor Management, Materials Management, Process Improvement, Supply Chain, Change Management, Sourcing, Project Planning, Management
Education
University of Delaware 1980 — 1985
Bachelor of Science (BS), Human Resources Development
Wellesley High School
Michael Kassow's TeleTech Experience 2001 - 2006
Job Database Architect at The Active Network
Industry Computer Software
Experience
The Active Network December 2008 - Present
Entriq, Inc. November 2006 - December 2008
TeleTech 2001 - 2006
Video Update 1998 - 2001
Skills
SQL Server, Database Design, Relational Databases, Oracle, Web Services, SDLC, Microsoft SQL Server, SSIS, Agile Methodologies, Enterprise Software, SQL, T-SQL, Integration, Business Intelligence, Data Modeling, Databases, Software Development, SOA, ETL, .NET, Data Warehousing, Performance Tuning, SSRS, XML, Database Administration, Leadership, Web Applications, Enterprise Architecture, IIS, PL/SQL, Scrum, Architecture
Education
University of Minnesota-Twin Cities
The Active Network December 2008 - Present
Entriq, Inc. November 2006 - December 2008
TeleTech 2001 - 2006
Video Update 1998 - 2001
Skills
SQL Server, Database Design, Relational Databases, Oracle, Web Services, SDLC, Microsoft SQL Server, SSIS, Agile Methodologies, Enterprise Software, SQL, T-SQL, Integration, Business Intelligence, Data Modeling, Databases, Software Development, SOA, ETL, .NET, Data Warehousing, Performance Tuning, SSRS, XML, Database Administration, Leadership, Web Applications, Enterprise Architecture, IIS, PL/SQL, Scrum, Architecture
Education
University of Minnesota-Twin Cities
Kelsey Pachak, PMP's TeleTech Experience October 2004 - September 2011
Job Director of Sales at Epsilon
Industry Marketing and Advertising
Experience
Epsilon October 2013 - Present
XO Group Inc. January 2012 - October 2013
ACS, a Xerox Company September 2011 - January 2012
TeleTech October 2004 - September 2011
TeleTech April 2009 - June 2009
Skills
Strategic Thinking, Project Planning, Management, Call Center, Outsourcing, Vendor Management, BPO, Process Improvement, Project Management, CRM, Team Management, Operations Management, Team Leadership, Business Process..., Change Management, Program Management, Start-ups, PMP, Business Development, Performance Management, Strategy, Business Intelligence, Customer Experience, Leadership, SaaS, Training, Budgets, Call Centers, Cross-functional Team..., Digital Marketing, Sales, Analysis, Analytics, Data Analysis, Paperwork, Forecasting
Education
University of Denver - Daniels College of Business 2003 — 2004
International Masters, Business Administration2004
University of Denver - Daniels College of Business 2000 — 2004
Bachelor of Science, Business Administration / International Business
Epsilon October 2013 - Present
XO Group Inc. January 2012 - October 2013
ACS, a Xerox Company September 2011 - January 2012
TeleTech October 2004 - September 2011
TeleTech April 2009 - June 2009
Skills
Strategic Thinking, Project Planning, Management, Call Center, Outsourcing, Vendor Management, BPO, Process Improvement, Project Management, CRM, Team Management, Operations Management, Team Leadership, Business Process..., Change Management, Program Management, Start-ups, PMP, Business Development, Performance Management, Strategy, Business Intelligence, Customer Experience, Leadership, SaaS, Training, Budgets, Call Centers, Cross-functional Team..., Digital Marketing, Sales, Analysis, Analytics, Data Analysis, Paperwork, Forecasting
Education
University of Denver - Daniels College of Business 2003 — 2004
International Masters, Business Administration2004
University of Denver - Daniels College of Business 2000 — 2004
Bachelor of Science, Business Administration / International Business
Jen Alverson's TeleTech Experience June 2004 - October 2011
Job Manager, Upgrade and Retention at DIRECTV
Industry Telecommunications
Experience
Directv October 2011 - Present
TeleTech Holdings June 2004 - October 2011
TeleTech June 2004 - October 2011
TeleTech November 2006 - September 2008
Business Communications January 2005 - November 2006
TeleTech 2005 - 2006
TeleTech June 2004 - January 2005
Skills
Project Management, Service Delivery, Client Communication, BPO, Strategic Thinking, Contract Management, Training, Leadership, Management, Workforce Management, Six Sigma, Coaching, Call Centers, Customer Retention, Process Improvement, Outsourcing, Customer Satisfaction, Team Leadership, Operations Management, Team Building, Customer Experience, Telecommunications
Education
University of Denver 2000 — 2004
Bachelor of Science, International Business
University of Denver 2000 — 2004
BSBA, International Business
University of Denver - Daniels College of Business 2000 — 2004
BSBA, International Business
Directv October 2011 - Present
TeleTech Holdings June 2004 - October 2011
TeleTech June 2004 - October 2011
TeleTech November 2006 - September 2008
Business Communications January 2005 - November 2006
TeleTech 2005 - 2006
TeleTech June 2004 - January 2005
Skills
Project Management, Service Delivery, Client Communication, BPO, Strategic Thinking, Contract Management, Training, Leadership, Management, Workforce Management, Six Sigma, Coaching, Call Centers, Customer Retention, Process Improvement, Outsourcing, Customer Satisfaction, Team Leadership, Operations Management, Team Building, Customer Experience, Telecommunications
Education
University of Denver 2000 — 2004
Bachelor of Science, International Business
University of Denver 2000 — 2004
BSBA, International Business
University of Denver - Daniels College of Business 2000 — 2004
BSBA, International Business
Surrett Jim's TeleTech Experience 2000 - 2007
Job Owner at Surrett Consulting
Industry Information Technology and Services
Experience
Surrett Consulting May 2005 - Present
TeleTech 2000 - 2007
TeleTech Holdings Inc. 2000 - 2007
SPM March 2000 - May 2005
Education
University of Maryland College Park 1992 — 1994
Surrett Consulting May 2005 - Present
TeleTech 2000 - 2007
TeleTech Holdings Inc. 2000 - 2007
SPM March 2000 - May 2005
Education
University of Maryland College Park 1992 — 1994
Randy Raitz's TeleTech Experience May 1997 - July 2001
Job Director of IT and Operations at ReadyTalk
Industry Information Technology and Services
Experience
ReadyTalk October 2000 - Present
Teletech May 1997 - July 2001
ECOVATE INC 2000 - 2001
Skills
DNS, Vendor Management, Windows, Cisco, VoIP, XP, Mac OS X, WAN, Active Directory, Network Administration, Data Center, Routers, VMware, Disaster Recovery, Computer Hardware, Servers, Switches, Troubleshooting, Network Security, CCNA, Windows Server, Desktop Support, Security, System Administration, DHCP, Windows Server 2003, Architecture, Firewalls, TCP/IP, Windows 7, Customer Service, Windows Server 2008, Call Center, SAN, Server Architecture, EMC Storage, Dell KACE, Cisco Nexus, Leadership, IT Strategy, Dell PowerEdge Servers, Dell Computers, LEED projects, VMware ESX, VMware Infrastructure, VMware Server, Certified Virtual..., Cisco IP Telephony..., Operations Management, Technical Support
Education
University of Denver 2010 — 2012
Masters, ICT/Information System Security
University of Phoenix 2004 — 2008
B.S., Business Management
George Washington High School 1994 — 1998
Diploma, General Education
ReadyTalk October 2000 - Present
Teletech May 1997 - July 2001
ECOVATE INC 2000 - 2001
Skills
DNS, Vendor Management, Windows, Cisco, VoIP, XP, Mac OS X, WAN, Active Directory, Network Administration, Data Center, Routers, VMware, Disaster Recovery, Computer Hardware, Servers, Switches, Troubleshooting, Network Security, CCNA, Windows Server, Desktop Support, Security, System Administration, DHCP, Windows Server 2003, Architecture, Firewalls, TCP/IP, Windows 7, Customer Service, Windows Server 2008, Call Center, SAN, Server Architecture, EMC Storage, Dell KACE, Cisco Nexus, Leadership, IT Strategy, Dell PowerEdge Servers, Dell Computers, LEED projects, VMware ESX, VMware Infrastructure, VMware Server, Certified Virtual..., Cisco IP Telephony..., Operations Management, Technical Support
Education
University of Denver 2010 — 2012
Masters, ICT/Information System Security
University of Phoenix 2004 — 2008
B.S., Business Management
George Washington High School 1994 — 1998
Diploma, General Education
Christopher Howie's TeleTech Experience April 2006 - October 2007
Job Vice President, International Sales at Xtime
Industry Automotive
Experience
Xtime 2009 - Present
eMotive Solutions Inc. October 2007 - Present
TeleTech April 2006 - October 2007
EH Solutions Inc. 2004 - 2007
Reynolds & Reynolds 1993 - 2004
Skills
Sales Process, Sales Management, Sales, Account Management, B2B, Automotive, New Business Development, Sales Operations, Customer Retention, Marketing Strategy, CRM, Salesforce.com, Solution Selling, Strategic Partnerships, Business Strategy, Team Building, Process Improvement, Strategy
Education
University of Guelph 1989 — 1993
Xtime 2009 - Present
eMotive Solutions Inc. October 2007 - Present
TeleTech April 2006 - October 2007
EH Solutions Inc. 2004 - 2007
Reynolds & Reynolds 1993 - 2004
Skills
Sales Process, Sales Management, Sales, Account Management, B2B, Automotive, New Business Development, Sales Operations, Customer Retention, Marketing Strategy, CRM, Salesforce.com, Solution Selling, Strategic Partnerships, Business Strategy, Team Building, Process Improvement, Strategy
Education
University of Guelph 1989 — 1993
Stu Ruwet's TeleTech Experience October 2008 - January 2011
Job Director, Network Engineering at Manweiler Telecom Consulting
Industry Construction
Experience
Manweiler Telecom Consulting January 2011 - Present
TeleTech October 2008 - January 2011
POWER Engineers September 2006 - October 2008
Teletech March 2003 - August 2006
Callisma October 2000 - October 2002
Convergent Communications September 1997 - August 2000
CableTel September 1996 - September 1997
ICG June 1994 - August 1996
Skills
Vendor Management, Data Center, Security, Program Management, Project Management, Networking, Consulting, VoIP, Network Design, Telecommunications, Change Management, Process Improvement, Integration, Cisco Technologies, Team Leadership, Cloud Computing, Troubleshooting, CISSP, Telephony, Call Centers, Enterprise Architecture, IT Management, Network Engineering, WAN, Disaster Recovery, IT Operations, Software Documentation, Service Delivery, System Deployment, IT Service Management, Managed Services, Switches, LAN-WAN, Virtualization, Network Architecture, Unified Communications, Routers, Information Technology, PMP, System Administration
Education
University of Denver 1991 — 1995
BS, Business Administration and Management, General
University of Denver - Daniels College of Business 1991 — 1995
BSBA, International Business
Manweiler Telecom Consulting January 2011 - Present
TeleTech October 2008 - January 2011
POWER Engineers September 2006 - October 2008
Teletech March 2003 - August 2006
Callisma October 2000 - October 2002
Convergent Communications September 1997 - August 2000
CableTel September 1996 - September 1997
ICG June 1994 - August 1996
Skills
Vendor Management, Data Center, Security, Program Management, Project Management, Networking, Consulting, VoIP, Network Design, Telecommunications, Change Management, Process Improvement, Integration, Cisco Technologies, Team Leadership, Cloud Computing, Troubleshooting, CISSP, Telephony, Call Centers, Enterprise Architecture, IT Management, Network Engineering, WAN, Disaster Recovery, IT Operations, Software Documentation, Service Delivery, System Deployment, IT Service Management, Managed Services, Switches, LAN-WAN, Virtualization, Network Architecture, Unified Communications, Routers, Information Technology, PMP, System Administration
Education
University of Denver 1991 — 1995
BS, Business Administration and Management, General
University of Denver - Daniels College of Business 1991 — 1995
BSBA, International Business
Laura (Christie) Kelsay's TeleTech Experience May 2001 - December 2007
Job Senior Business Admin. Asst at Newmont Mining Corporation
Industry Human Resources
Experience
Newmont Mining Corporation April 2008 - Present
TeleTech May 2001 - December 2007
Percepta 2001 - 2003
Datamonix, Inc. July 1998 - February 2001
Deutsche Financial Services 1990 - 1993
Skills
Microsoft Excel, Visio, Microsoft Office, Management, Project Management, Strategic Planning, PowerPoint, Software Documentation, Call Centers, Team Leadership, Customer Service, Contract Negotiation, Process Scheduler, Program Management, Change Management, SharePoint, Leadership, Process Improvement, Employee Relations
Education
University of Colorado Denver 2003 — 2009
Bachelor's degree - Human Resources
Newmont Mining Corporation April 2008 - Present
TeleTech May 2001 - December 2007
Percepta 2001 - 2003
Datamonix, Inc. July 1998 - February 2001
Deutsche Financial Services 1990 - 1993
Skills
Microsoft Excel, Visio, Microsoft Office, Management, Project Management, Strategic Planning, PowerPoint, Software Documentation, Call Centers, Team Leadership, Customer Service, Contract Negotiation, Process Scheduler, Program Management, Change Management, SharePoint, Leadership, Process Improvement, Employee Relations
Education
University of Colorado Denver 2003 — 2009
Bachelor's degree - Human Resources
Terry L Lemke's TeleTech Experience January 2008 - June 2012
Job Sr. Director, Client Care at Telvista Inc.
Industry Outsourcing/Offshoring
Experience
Telvista Inc. June 2012 - Present
TeleTech January 2008 - June 2012
ChaseCom 2006 - 2007
TeleTech 2004 - 2006
Apria Healthcare 2003 - 2004
TeleTech 2001 - 2003
Liberty Media Corporation 1999 - 2001
Home Savings of America 1996 - 1998
First Interstate Bank November 1984 - September 1996
Skills
Process Improvement, Workforce Management, BPO, Operations Management, Call Center
Education
University of La Verne
MBA
Telvista Inc. June 2012 - Present
TeleTech January 2008 - June 2012
ChaseCom 2006 - 2007
TeleTech 2004 - 2006
Apria Healthcare 2003 - 2004
TeleTech 2001 - 2003
Liberty Media Corporation 1999 - 2001
Home Savings of America 1996 - 1998
First Interstate Bank November 1984 - September 1996
Skills
Process Improvement, Workforce Management, BPO, Operations Management, Call Center
Education
University of La Verne
MBA
Octavia Jarnegan's TeleTech Experience June 2004 - May 2005
Job Help Desk at The Home Depot
Industry Retail
Experience
The Home Depot September 2005 - Present
TeleTech June 2004 - May 2005
The City of Grand Rapids Assessor's Office January 2003 - March 2004
Education
University of Detroit Mercy 1992 — 1995
The Home Depot September 2005 - Present
TeleTech June 2004 - May 2005
The City of Grand Rapids Assessor's Office January 2003 - March 2004
Education
University of Detroit Mercy 1992 — 1995
Duane Cinnamon's TeleTech Experience 1997 - 2003
Job Owner, Corporate Human Resource Services
Industry Human Resources
Experience
Corporate Human Resource Services January 2006 - Present
TeleTech 1997 - 2003
Skills
Talent Management, Human Resources, Employee Relations, Employee Engagement, Leadership Development, Employee Benefits, Performance Management, HR Consulting, Recruiting, Personnel Management
Education
University of Guelph 1989 — 1994
Hons BA, Psychology, Family Studies
York University
Hons. HR Certificate, Human Resources
Corporate Human Resource Services January 2006 - Present
TeleTech 1997 - 2003
Skills
Talent Management, Human Resources, Employee Relations, Employee Engagement, Leadership Development, Employee Benefits, Performance Management, HR Consulting, Recruiting, Personnel Management
Education
University of Guelph 1989 — 1994
Hons BA, Psychology, Family Studies
York University
Hons. HR Certificate, Human Resources
Barry Hawkins's TeleTech Experience April 2014 - Present
Job Director, Global Desktop Site Technology at TeleTech
Industry Financial Services
Experience
TeleTech April 2014 - Present
First Data Corporation November 2007 - March 2014
Skills
Vendor Management, SDLC, Process Improvement, Business Analysis, Sarbanes-Oxley Act, Credit Cards, Business Intelligence, Leadership, IT Management, PMO, Oracle Applications, Requirements Gathering, Management, Training, Business Process, Program Management, Project Portfolio..., Financial Reporting, Integration, ERP, Cross-functional Team..., Oracle, Requirements Analysis, Business Process..., Oracle E-Business Suite, SQL
Education
University of Idaho
B.S. Accounting
TeleTech April 2014 - Present
First Data Corporation November 2007 - March 2014
Skills
Vendor Management, SDLC, Process Improvement, Business Analysis, Sarbanes-Oxley Act, Credit Cards, Business Intelligence, Leadership, IT Management, PMO, Oracle Applications, Requirements Gathering, Management, Training, Business Process, Program Management, Project Portfolio..., Financial Reporting, Integration, ERP, Cross-functional Team..., Oracle, Requirements Analysis, Business Process..., Oracle E-Business Suite, SQL
Education
University of Idaho
B.S. Accounting
Leslie Champion's TeleTech Experience March 2006 - August 2008
Job Contract Sourcing Specialist at Xcel Energy Services, Inc.
Industry Outsourcing/Offshoring
Experience
Xcel Energy Services, Inc. March 2009 - Present
TeleTech March 2006 - August 2008
CH2M HILL October 2004 - March 2006
CH2M Hill IDC June 1999 - October 2004
Skills
Vendor Management, RFP, Contract Negotiation, Program Management, Procurement, Sourcing, Leadership, Purchasing, Training, Management, Start-ups, CRM, Project Management, Enterprise Software, Negotiation, Supply Chain, Telecommunications, Analysis
Education
University of Denver 2011 — 2014
acquiring bachelors degree, Leadership and Organization Management
Xcel Energy Services, Inc. March 2009 - Present
TeleTech March 2006 - August 2008
CH2M HILL October 2004 - March 2006
CH2M Hill IDC June 1999 - October 2004
Skills
Vendor Management, RFP, Contract Negotiation, Program Management, Procurement, Sourcing, Leadership, Purchasing, Training, Management, Start-ups, CRM, Project Management, Enterprise Software, Negotiation, Supply Chain, Telecommunications, Analysis
Education
University of Denver 2011 — 2014
acquiring bachelors degree, Leadership and Organization Management
Buffy Garrier CTE, Global Travel Professional™'s TeleTech Experience October 2012 - Present
Job Global Travel Program Manager
Industry Logistics and Supply Chain
Experience
TeleTech October 2012 - Present
University of Colorado March 2010 - July 2012
University of Colorado March 2010 - April 2012
Staples March 2009 - March 2010
Cain Travel December 2008 - March 2009
Corporate Express April 2006 - December 2008
Group Voyagers Inc 2003 - 2005
CH2M HILL OMI 1998 - 1999
Skills
Procurement, Strategic Sourcing, Contract Negotiations, Vendor Relations, Contract Negotiation, Contract Management, Problem Solving, Strategic Planning, PowerPoint, Word, Excel, Event Planning, Event Management, Vendor Management, Microsoft Office, RFP, Program Management, Negotiation, Customer Relations, Global Travel Management, Process Improvement, Account Management, Analysis, Travel Management, Change Management, Forecasting, Project Management, Purchasing, Project Planning, Operations Management, Business Travel, Supplier Negotiation, Supply Chain Management, Data Analysis, Microsoft Word, Microsoft Excel, Team Management, Sales, Budgets, Sourcing, Cross-functional Team..., Management, Leadership, Customer Satisfaction, Team Building, Teamwork, Training, Customer Service, Strategy
Education
University of Denver 2006 — 2008
National Business Travel Association 2007 — 2007
CTE
TeleTech October 2012 - Present
University of Colorado March 2010 - July 2012
University of Colorado March 2010 - April 2012
Staples March 2009 - March 2010
Cain Travel December 2008 - March 2009
Corporate Express April 2006 - December 2008
Group Voyagers Inc 2003 - 2005
CH2M HILL OMI 1998 - 1999
Skills
Procurement, Strategic Sourcing, Contract Negotiations, Vendor Relations, Contract Negotiation, Contract Management, Problem Solving, Strategic Planning, PowerPoint, Word, Excel, Event Planning, Event Management, Vendor Management, Microsoft Office, RFP, Program Management, Negotiation, Customer Relations, Global Travel Management, Process Improvement, Account Management, Analysis, Travel Management, Change Management, Forecasting, Project Management, Purchasing, Project Planning, Operations Management, Business Travel, Supplier Negotiation, Supply Chain Management, Data Analysis, Microsoft Word, Microsoft Excel, Team Management, Sales, Budgets, Sourcing, Cross-functional Team..., Management, Leadership, Customer Satisfaction, Team Building, Teamwork, Training, Customer Service, Strategy
Education
University of Denver 2006 — 2008
National Business Travel Association 2007 — 2007
CTE
Marshal Morgan's TeleTech Experience May 1996 - Present
Job Accounts Payable Lead at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech May 1996 - Present
Trinity Financial Services April 1994 - May 1996
Federal Deposit Insurance Corporation (FDIC) June 1986 - April 1994
Education
University of Denver 1969 — 1971
TeleTech May 1996 - Present
Trinity Financial Services April 1994 - May 1996
Federal Deposit Insurance Corporation (FDIC) June 1986 - April 1994
Education
University of Denver 1969 — 1971
Amy E. Berg's TeleTech Experience 2000 - 2001
Job Office Manager/Exec Assistant
Industry Executive Office
Experience
MLA, LLC August 2006 - Present
Meristem, LLP January 2005 - August 2006
Verio/NTT Communications June 2004 - January 2005
Tanning Technology & Squaw Mountain Racing January 2002 - January 2004
TeleTech 2000 - 2001
News America Marketing October 1988 - August 1995
Skills
Microsoft Office, Process Improvement, Heavy Calendaring, Executive Level..., Event Planning, Sales, Software Documentation, Strategy, Customer Service, Human Resources, Executive Support, Calendaring, Property Management, Travel Arrangements, Training, Project Management, Management, Time Management, Budgets, New Business Development, Marketing, Leadership
Education
University of Iowa
BA, Communications/Social Work
University of Iowa
Bachelor's degree, Communications/Social Work
MLA, LLC August 2006 - Present
Meristem, LLP January 2005 - August 2006
Verio/NTT Communications June 2004 - January 2005
Tanning Technology & Squaw Mountain Racing January 2002 - January 2004
TeleTech 2000 - 2001
News America Marketing October 1988 - August 1995
Skills
Microsoft Office, Process Improvement, Heavy Calendaring, Executive Level..., Event Planning, Sales, Software Documentation, Strategy, Customer Service, Human Resources, Executive Support, Calendaring, Property Management, Travel Arrangements, Training, Project Management, Management, Time Management, Budgets, New Business Development, Marketing, Leadership
Education
University of Iowa
BA, Communications/Social Work
University of Iowa
Bachelor's degree, Communications/Social Work
Ginger Hostetler's TeleTech Experience 2009 - 2011
Job Global Delivery at IHS, Inc.
Industry Oil & Energy
Experience
IHS June 2011 - Present
Hire Connections June 2009 - May 2011
TCF Bank 2010 - 2011
TeleTech 2009 - 2011
Arapahoe County Sheriffs Office January 2009 - February 2010
Parkside Technology Services, LLC January 2008 - December 2008
Parkside Technology Service, LLC January 2008 - December 2008
Parkside Technology Service, LLC January 2008 - December 2008
Frontier Airlines, Inc May 2003 - June 2008
Air Wisconsin Airlines, Inc May 1997 - March 2003
Skills
Outlook, Customer Service, Administrative..., Microsoft Excel, Workshop Facilitation, Government, Inventory Management, Travel Arrangements, Human Resources, Oracle, Adobe Director, Front Office, Process Scheduler, Management, Time Management, Executive..., Team Leadership, Skilled Multi-tasker, Skilled Relationship..., Strategic Planning, Training, Public Speaking, Strategy, Microsoft Office, Program Management, Leadership, Team Building
Education
The Women's College, The University of Denver 2003 — 2008
Bachelor of Arts, Communication
University of Denver 2003 — 2008
Bachelor of Arts, Communication
University of Denver 2003 — 2008
Bachelor of Arts, Communication
Real Estate License Jones Real Estate College 1986 — 1986
Real Estate License, Real Estate
IHS June 2011 - Present
Hire Connections June 2009 - May 2011
TCF Bank 2010 - 2011
TeleTech 2009 - 2011
Arapahoe County Sheriffs Office January 2009 - February 2010
Parkside Technology Services, LLC January 2008 - December 2008
Parkside Technology Service, LLC January 2008 - December 2008
Parkside Technology Service, LLC January 2008 - December 2008
Frontier Airlines, Inc May 2003 - June 2008
Air Wisconsin Airlines, Inc May 1997 - March 2003
Skills
Outlook, Customer Service, Administrative..., Microsoft Excel, Workshop Facilitation, Government, Inventory Management, Travel Arrangements, Human Resources, Oracle, Adobe Director, Front Office, Process Scheduler, Management, Time Management, Executive..., Team Leadership, Skilled Multi-tasker, Skilled Relationship..., Strategic Planning, Training, Public Speaking, Strategy, Microsoft Office, Program Management, Leadership, Team Building
Education
The Women's College, The University of Denver 2003 — 2008
Bachelor of Arts, Communication
University of Denver 2003 — 2008
Bachelor of Arts, Communication
University of Denver 2003 — 2008
Bachelor of Arts, Communication
Real Estate License Jones Real Estate College 1986 — 1986
Real Estate License, Real Estate
Jai Ho's TeleTech Experience September 2009 - August 2012
Job Network Engineer
Industry Information Technology and Services
Experience
Realogy October 2012 - Present
TEKsystems August 2012 - October 2012
TeleTech September 2009 - August 2012
AT&T February 2008 - August 2009
IBM February 2002 - February 2008
Galileo International July 2000 - January 2002
eCollege October 1999 - July 2000
Skills
Cisco IOS, CCNA, Cisco Certified, Cisco Routers, EIGRP, BGPv4, OSPF, VTP, STP, CatOS, Checkpoint, ASDM, F5 BigIP, Cisco Technologies, Network Administration, Firewalls, VPN, Software Installation, Network Architecture, Network Engineering, CCNP, Data Center, Technical Support, Active Directory, WAN, Routers, Networking, Switches, Juniper, DNS, LAN-WAN, DHCP
Education
University of Colorado Denver 1996 — 2000
Computer Information Systems, IT, computers
Realogy October 2012 - Present
TEKsystems August 2012 - October 2012
TeleTech September 2009 - August 2012
AT&T February 2008 - August 2009
IBM February 2002 - February 2008
Galileo International July 2000 - January 2002
eCollege October 1999 - July 2000
Skills
Cisco IOS, CCNA, Cisco Certified, Cisco Routers, EIGRP, BGPv4, OSPF, VTP, STP, CatOS, Checkpoint, ASDM, F5 BigIP, Cisco Technologies, Network Administration, Firewalls, VPN, Software Installation, Network Architecture, Network Engineering, CCNP, Data Center, Technical Support, Active Directory, WAN, Routers, Networking, Switches, Juniper, DNS, LAN-WAN, DHCP
Education
University of Colorado Denver 1996 — 2000
Computer Information Systems, IT, computers
Jerimiah Baldwin's TeleTech Experience 2006 - 2007
Job Business Objects Architect/Administrator at Analight Technology
Industry Consumer Electronics
Experience
Analight Technology August 2011 - Present
Leprino Foods May 2010 - August 2011
Arrow Electronics September 2007 - May 2010
TeleTech 2006 - 2007
TeleTech 2006 - 2007
Education
University of Colorado Denver
Bachelor's Degree, Management Information Systems, 3.9
Analight Technology August 2011 - Present
Leprino Foods May 2010 - August 2011
Arrow Electronics September 2007 - May 2010
TeleTech 2006 - 2007
TeleTech 2006 - 2007
Education
University of Colorado Denver
Bachelor's Degree, Management Information Systems, 3.9
Devon Patton, CPA, CGMA's TeleTech Experience July 2007 - September 2007
Job Senior Financial Accountant at Antero Resources
Industry Accounting
Experience
Antero Resources June 2014 - Present
Certified Group Exercise Instructor 2014 - Present
EKS&H September 2009 - May 2014
EKS&H January 2009 - March 2009
Illegal Pete's July 2007 - September 2008
UPS November 2006 - December 2007
TeleTech July 2007 - September 2007
Skills
Accounting, Auditing, Account Reconciliation, Microsoft Excel, Financial Accounting, Budgets, Financial Statements, Financial Reporting, General Ledger, Financial Analysis, Sarbanes-Oxley Act, Internal Controls, Tax, Internal Audit, Access, GAAP, Accounts Payable, Accounts Receivable, Microsoft Office, Fixed Assets, Cash Flow, Due Diligence, SEC filings, Forecasting, CPA, Income Tax, QuickBooks, Bookkeeping, Journal Entries, US GAAP, Variance Analysis, PowerPoint, Budgeting, Microsoft Word, Revenue Recognition, Tax Accounting, Tax Preparation, Excel, Word, Outlook, Reconciliations, Small Business, Visio, SEC Filings
Education
University of Denver - Daniels College of Business 2008 — 2009
MS, Marketing
University of Denver - Daniels College of Business 2004 — 2008
BS, Accounting
Antero Resources June 2014 - Present
Certified Group Exercise Instructor 2014 - Present
EKS&H September 2009 - May 2014
EKS&H January 2009 - March 2009
Illegal Pete's July 2007 - September 2008
UPS November 2006 - December 2007
TeleTech July 2007 - September 2007
Skills
Accounting, Auditing, Account Reconciliation, Microsoft Excel, Financial Accounting, Budgets, Financial Statements, Financial Reporting, General Ledger, Financial Analysis, Sarbanes-Oxley Act, Internal Controls, Tax, Internal Audit, Access, GAAP, Accounts Payable, Accounts Receivable, Microsoft Office, Fixed Assets, Cash Flow, Due Diligence, SEC filings, Forecasting, CPA, Income Tax, QuickBooks, Bookkeeping, Journal Entries, US GAAP, Variance Analysis, PowerPoint, Budgeting, Microsoft Word, Revenue Recognition, Tax Accounting, Tax Preparation, Excel, Word, Outlook, Reconciliations, Small Business, Visio, SEC Filings
Education
University of Denver - Daniels College of Business 2008 — 2009
MS, Marketing
University of Denver - Daniels College of Business 2004 — 2008
BS, Accounting
Sheri L. Dawson's TeleTech Experience September 2002 - March 2008
Job Counselling Therapist individual, couples, marriage and family counselling
Industry Mental Health Care
Experience
New Horizons Counselling Center August 2014 - Present
Metro Community Housing Association December 2013 - Present
Parker Street Free Counselling Clinic July 2013 - Present
Robert S. Wright, MSW, RSW June 2013 - October 2013
Staples Business Depot June 2008 - January 2011
Teletech September 2002 - March 2008
Bankers Life and Casualty September 1993 - January 1995
The Baltimore Sun March 1986 - January 1992
Skills
Addiction Recovery, Mental Health, Crisis Counselling, Community Outreach, Couples Counselling, Conflict Resolution, Stress, anxiety and..., Workshop Facilitation, Team Building, Training, Coaching, Customer Service, Leadership, Microsoft Office, PowerPoint, Call Centers, Recruiting, Supervisory Skills, Time Management, Retail, Customer Satisfaction, Management, Sales, Performance Management, Customer Retention, Interviews, Leadership Development, Teaching, Employee Training, Employee Relations, Team Leadership
Education
Yorkville University 2014 — 2016
Master's Degree, Counseling Psychology
CEED - SEB 2014 — 2015
Success College 2012 — 2013
Counselling Skills -Social/Human Services, Mental Health and Addiction Counselling
University of Mary-Hardin Baylor
Bachelor of Science (BS), Behavioral Science/Social Work
New Horizons Counselling Center August 2014 - Present
Metro Community Housing Association December 2013 - Present
Parker Street Free Counselling Clinic July 2013 - Present
Robert S. Wright, MSW, RSW June 2013 - October 2013
Staples Business Depot June 2008 - January 2011
Teletech September 2002 - March 2008
Bankers Life and Casualty September 1993 - January 1995
The Baltimore Sun March 1986 - January 1992
Skills
Addiction Recovery, Mental Health, Crisis Counselling, Community Outreach, Couples Counselling, Conflict Resolution, Stress, anxiety and..., Workshop Facilitation, Team Building, Training, Coaching, Customer Service, Leadership, Microsoft Office, PowerPoint, Call Centers, Recruiting, Supervisory Skills, Time Management, Retail, Customer Satisfaction, Management, Sales, Performance Management, Customer Retention, Interviews, Leadership Development, Teaching, Employee Training, Employee Relations, Team Leadership
Education
Yorkville University 2014 — 2016
Master's Degree, Counseling Psychology
CEED - SEB 2014 — 2015
Success College 2012 — 2013
Counselling Skills -Social/Human Services, Mental Health and Addiction Counselling
University of Mary-Hardin Baylor
Bachelor of Science (BS), Behavioral Science/Social Work
Tony Moresi's TeleTech Experience February 2011 - September 2012
Job Senior System Administrator SCCM
Industry Information Technology and Services
Experience
Gates Corporation March 2014 - Present
Catapult Systems August 2013 - December 2013
Advance Software Systems (contracted to VA Medical Region 1) September 2012 - July 2013
TeleTech February 2011 - September 2012
Epsilon February 2010 - March 2011
Vangent (Contractor through Advangtech) September 2009 - January 2010
CoBank March 2009 - August 2009
Craig Hospital April 2008 - November 2008
ULA/CSC October 2007 - April 2008
Starz Entertainment March 2007 - October 2007
Skills
Active Directory, VMware ESX, Microsoft Exchange, SCOM, Windows Server, VMware, SAN, Servers, Technical Support, SCCM, Data Center, XP, Networking, SharePoint, Microsoft Certified..., DHCP, DNS, Security, Group Policy, Hardware, CommVault, System Monitoring, Netcool, Software Packaging, HP, Symantec Endpoint..., Infrastructure, Software Documentation, Windows, Windows XP
Education
University of Phoenix 1991 — 1993
BSBA, Business Administration
University of Illinois at Chicago 1974 — 1977
Energy Engineering
Gates Corporation March 2014 - Present
Catapult Systems August 2013 - December 2013
Advance Software Systems (contracted to VA Medical Region 1) September 2012 - July 2013
TeleTech February 2011 - September 2012
Epsilon February 2010 - March 2011
Vangent (Contractor through Advangtech) September 2009 - January 2010
CoBank March 2009 - August 2009
Craig Hospital April 2008 - November 2008
ULA/CSC October 2007 - April 2008
Starz Entertainment March 2007 - October 2007
Skills
Active Directory, VMware ESX, Microsoft Exchange, SCOM, Windows Server, VMware, SAN, Servers, Technical Support, SCCM, Data Center, XP, Networking, SharePoint, Microsoft Certified..., DHCP, DNS, Security, Group Policy, Hardware, CommVault, System Monitoring, Netcool, Software Packaging, HP, Symantec Endpoint..., Infrastructure, Software Documentation, Windows, Windows XP
Education
University of Phoenix 1991 — 1993
BSBA, Business Administration
University of Illinois at Chicago 1974 — 1977
Energy Engineering
Sylvia Schroeder's TeleTech Experience February 2000 - April 2002
Job Regional Marketing Manager at GEI Consultants, Inc.
Industry Marketing and Advertising
Experience
GEI Consultants, Inc. April 2013 - Present
Schroeder Marketing Consulting LLC June 2012 - April 2013
MWH May 2007 - February 2012
Integra Insurance Group July 2002 - May 2007
Urban Companies 2004 - April 2007
TeleTech February 2000 - April 2002
Dataworks 1999 - 1999
R.J. Reynolds Tobacco, GmbH April 1993 - December 1998
Skills
Writing, Delegation, Prioritization, Technical Writing, Proposal Management, Project Management, Team Leadership, German - Native Fluency, Budget Management, Sales & Marketing, Client Service, Staffing & Resourcing, Technical Editing, Process Development &..., Budgets, Proposal Writing, Financial Services, Organization &..., Editing, Management, Training, Marketing Strategy, Strategy, Sales, Marketing Communications, Strategic Planning, Marketing, Direct Marketing, Public Relations, Market Analysis, Executive Management, Event Management, Contract Management, Sales Process, Contract Negotiation, Social Networking, Event Planning, Cross-functional Team..., Market Research, Corporate Communications, Business Planning, Process Improvement, Program Management, New Business Development, CRM, Strategic Communications, Social Media, Business Development, Business Strategy, Team Building
Education
Decker Communications 2011 — 2011
Communicate to Influence Program
Women's Vision Foundation 2010 — 2010
Managing for Impact
Carl Duisberg Gesellschaft 1991 — 1992
Intern/Scholarship, Cologne, Germany
University of Colorado Denver 1986 — 1990
BA, International Affairs
GEI Consultants, Inc. April 2013 - Present
Schroeder Marketing Consulting LLC June 2012 - April 2013
MWH May 2007 - February 2012
Integra Insurance Group July 2002 - May 2007
Urban Companies 2004 - April 2007
TeleTech February 2000 - April 2002
Dataworks 1999 - 1999
R.J. Reynolds Tobacco, GmbH April 1993 - December 1998
Skills
Writing, Delegation, Prioritization, Technical Writing, Proposal Management, Project Management, Team Leadership, German - Native Fluency, Budget Management, Sales & Marketing, Client Service, Staffing & Resourcing, Technical Editing, Process Development &..., Budgets, Proposal Writing, Financial Services, Organization &..., Editing, Management, Training, Marketing Strategy, Strategy, Sales, Marketing Communications, Strategic Planning, Marketing, Direct Marketing, Public Relations, Market Analysis, Executive Management, Event Management, Contract Management, Sales Process, Contract Negotiation, Social Networking, Event Planning, Cross-functional Team..., Market Research, Corporate Communications, Business Planning, Process Improvement, Program Management, New Business Development, CRM, Strategic Communications, Social Media, Business Development, Business Strategy, Team Building
Education
Decker Communications 2011 — 2011
Communicate to Influence Program
Women's Vision Foundation 2010 — 2010
Managing for Impact
Carl Duisberg Gesellschaft 1991 — 1992
Intern/Scholarship, Cologne, Germany
University of Colorado Denver 1986 — 1990
BA, International Affairs
Dan Martens's TeleTech Experience 1995 - 2002
Job Sr. Account Executive at Golden Star Technology Inc (GST)
Industry Information Technology and Services
Experience
Golden Star Technology Inc (GST) October 2012 - Present
Datalink Networks March 2006 - November 2012
TeleTech 1995 - 2002
Skills
IT Sales, HP Sales Certified, IT Project Manager..., Solution Selling, New Business Development, Account Management, Salesforce.com, Lead Generation
Education
University of Minnesota-Twin Cities
Communications
Golden Star Technology Inc (GST) October 2012 - Present
Datalink Networks March 2006 - November 2012
TeleTech 1995 - 2002
Skills
IT Sales, HP Sales Certified, IT Project Manager..., Solution Selling, New Business Development, Account Management, Salesforce.com, Lead Generation
Education
University of Minnesota-Twin Cities
Communications
Robby Spears's TeleTech Experience July 2014 - Present
Job Data Warehousing, Lead Engineer at TeleTech
Industry Telecommunications
Experience
TeleTech July 2014 - Present
TeleTech October 2012 - July 2014
TeleTech September 2007 - October 2012
Clayton Fixed Income Services 2006 - 2007
Skills
SSIS, Microsoft SQL Server, SSRS, Data Warehousing, Business Intelligence, ETL, Oracle, Business Objects, Crystal Reports, T-SQL, Data Modeling, Database Design, SQL, Requirements Analysis, Database Administration, PL/SQL, Data Integration, .NET, Databases, SDLC
Education
University of Louisiana at Monroe 2001 — 2006
BBA, Computer Information Systems
TeleTech July 2014 - Present
TeleTech October 2012 - July 2014
TeleTech September 2007 - October 2012
Clayton Fixed Income Services 2006 - 2007
Skills
SSIS, Microsoft SQL Server, SSRS, Data Warehousing, Business Intelligence, ETL, Oracle, Business Objects, Crystal Reports, T-SQL, Data Modeling, Database Design, SQL, Requirements Analysis, Database Administration, PL/SQL, Data Integration, .NET, Databases, SDLC
Education
University of Louisiana at Monroe 2001 — 2006
BBA, Computer Information Systems
Cecile Blot's TeleTech Experience November 2006 - December 2008
Job Manager
Industry Writing and Editing
Experience
CRG February 2015 - Present
Socratic Arts May 2010 - May 2013
NARAL Pro-Choice Colorado August 2012 - January 2013
Espace Associatif June 2011 - August 2011
UN Foundation October 2010 - November 2010
TeleTech November 2006 - December 2008
ECDC African Community Center 2005 - 2006
Marketing Support 2002 - 2006
Skills
Research, Editing, Writing, Needs Analysis, Organization, Project Management, International Project..., Community Outreach, Budget Monitoring, Microsoft Office, Government, Community Development, Grant Writing, Policy, Policy Analysis
Education
University of Denver 2002 — 2003
M.A. International Studies, Human Rights, Development
Denver South High School
Denver South High School
CRG February 2015 - Present
Socratic Arts May 2010 - May 2013
NARAL Pro-Choice Colorado August 2012 - January 2013
Espace Associatif June 2011 - August 2011
UN Foundation October 2010 - November 2010
TeleTech November 2006 - December 2008
ECDC African Community Center 2005 - 2006
Marketing Support 2002 - 2006
Skills
Research, Editing, Writing, Needs Analysis, Organization, Project Management, International Project..., Community Outreach, Budget Monitoring, Microsoft Office, Government, Community Development, Grant Writing, Policy, Policy Analysis
Education
University of Denver 2002 — 2003
M.A. International Studies, Human Rights, Development
Denver South High School
Denver South High School
Juanita Ozuna's TeleTech Experience 2003 - 2004
Job Senior Consultant at SierraCedar
Industry Information Technology and Services
Experience
Sierra-Cedar December 2009 - Present
Ingersoll Rand June 2009 - July 2009
Ingersoll Rand Security Technologies June 2008 - April 2009
TeleTech 2003 - 2004
Solbourne 1996 - 2000
Education
University of Denver - Daniels College of Business 1993 — 1997
Masters, International Management
Sierra-Cedar December 2009 - Present
Ingersoll Rand June 2009 - July 2009
Ingersoll Rand Security Technologies June 2008 - April 2009
TeleTech 2003 - 2004
Solbourne 1996 - 2000
Education
University of Denver - Daniels College of Business 1993 — 1997
Masters, International Management
Tripp Walton's TeleTech Experience 2003 - 2006
Job Workforce Manager at Christian Care Ministry
Industry Consumer Services
Experience
Christian Care Ministry April 2015 - Present
Christian Care Ministry June 2014 - April 2015
Health First Health Plans October 2012 - May 2014
Health First Health Plans February 2010 - October 2012
Percepta April 2007 - February 2010
TeleTech 2003 - 2006
Skills
Workforce Management, Customer Experience, Customer Satisfaction, Business Analysis, Business Strategy, Reports, Report Writing, Microsoft Excel, Forecasting, Verint WFM, NICE IEX Workforce..., Cisco CUIC, Analysis, Leadership, Process Improvement, Management, Integration, Access, Call Centers, Avaya, Data Analysis, Contact Centers, Customer Service, Business Process...
Education
Warner University (Lake Wales, FL) 1995 — 1997
Bachelor of Science, Organizational Management
University of Florida 1989 — 1991
Associate of Arts (A.A.), General Studies
Christian Care Ministry April 2015 - Present
Christian Care Ministry June 2014 - April 2015
Health First Health Plans October 2012 - May 2014
Health First Health Plans February 2010 - October 2012
Percepta April 2007 - February 2010
TeleTech 2003 - 2006
Skills
Workforce Management, Customer Experience, Customer Satisfaction, Business Analysis, Business Strategy, Reports, Report Writing, Microsoft Excel, Forecasting, Verint WFM, NICE IEX Workforce..., Cisco CUIC, Analysis, Leadership, Process Improvement, Management, Integration, Access, Call Centers, Avaya, Data Analysis, Contact Centers, Customer Service, Business Process...
Education
Warner University (Lake Wales, FL) 1995 — 1997
Bachelor of Science, Organizational Management
University of Florida 1989 — 1991
Associate of Arts (A.A.), General Studies
Sandra Heller's TeleTech Experience January 2010 - October 2011
Job
Industry Environmental Services
Experience
CH2M HILL November 2011 - Present
TeleTech January 2010 - October 2011
Tetra Tech EC, Inc. May 2006 - August 2009
at&t Government Solutions, Inc. August 1999 - May 2006
Engineering, Management & Integration, Inc. February 1999 - August 1999
Education
Southwestern Community College 2002 — 2004
University of Hawaii at Manoa 1991 — 1995
CH2M HILL November 2011 - Present
TeleTech January 2010 - October 2011
Tetra Tech EC, Inc. May 2006 - August 2009
at&t Government Solutions, Inc. August 1999 - May 2006
Engineering, Management & Integration, Inc. February 1999 - August 1999
Education
Southwestern Community College 2002 — 2004
University of Hawaii at Manoa 1991 — 1995
Matt Adkins's TeleTech Experience September 2015 - Present
Job Data Center Engineer at TeleTech
Industry Computer Hardware
Experience
TeleTech September 2015 - Present
Sungard Availability Services April 2014 - September 2015
US Security Associates 2007 - April 2014
Skills
Customer Service, Security Operations, Security Training, Data Center, Switches, Networking, Routers, CCTV, Access Control, Servers, Structured Cabling, Copper Cabling, Fiber Optic Cable, Circuits, Computer Hardware..., Network Hardware, Server Configuration, Preventive Maintenance, UPS Systems, Electrical Distribution..., SAN, Computer Hardware...
Education
University of Colorado at Denver 2002 — 2006
Bachelor of Science (B.S.), International Business
Daniel C. Oakes 1993 — 1997
Sungard Availability Services AScend
Continuing Education, Data Center Operations
TeleTech September 2015 - Present
Sungard Availability Services April 2014 - September 2015
US Security Associates 2007 - April 2014
Skills
Customer Service, Security Operations, Security Training, Data Center, Switches, Networking, Routers, CCTV, Access Control, Servers, Structured Cabling, Copper Cabling, Fiber Optic Cable, Circuits, Computer Hardware..., Network Hardware, Server Configuration, Preventive Maintenance, UPS Systems, Electrical Distribution..., SAN, Computer Hardware...
Education
University of Colorado at Denver 2002 — 2006
Bachelor of Science (B.S.), International Business
Daniel C. Oakes 1993 — 1997
Sungard Availability Services AScend
Continuing Education, Data Center Operations
Hanfeng Cheng's TeleTech Experience January 2013 - July 2013
Job Sr. Investment Tech Developer at Janus Capital Group
Industry Financial Services
Experience
Janus Capital Group August 2013 - Present
TeleTech January 2013 - July 2013
Western Union September 2007 - January 2013
Comprehensive Software Systems May 2006 - September 2007
Rivet Software June 2005 - May 2006
Skills
C#, AngularJS, D3.js, jQuery, HTML, Bootstrap, CSS, JavaScript, ASP.NET Web API, Visual Studio, Microsoft SQL Server, XML, SQL, ASP.NET, VBA, Software Development, ASP, SSRS, SSIS, Process Improvement, Risk Management, Microsoft Certified..., Web Application Design, Microsoft Certified..., Databases, Web Services, REST, JSON, Web Services API, Project Management, Financial Reporting, SDLC, Access, SOA, Selenium
Education
University of Denver - Reiman School of Finance 2007 — 2012
Master, Finance, >3.6
University of Denver - Daniels College of Business 2004 — 2006
Master, Information Technology, >3.6
University of Denver - School of Engineering and Computer Science 2001 — 2005
Bachelor, Computer Science & Math, >3.6
Janus Capital Group August 2013 - Present
TeleTech January 2013 - July 2013
Western Union September 2007 - January 2013
Comprehensive Software Systems May 2006 - September 2007
Rivet Software June 2005 - May 2006
Skills
C#, AngularJS, D3.js, jQuery, HTML, Bootstrap, CSS, JavaScript, ASP.NET Web API, Visual Studio, Microsoft SQL Server, XML, SQL, ASP.NET, VBA, Software Development, ASP, SSRS, SSIS, Process Improvement, Risk Management, Microsoft Certified..., Web Application Design, Microsoft Certified..., Databases, Web Services, REST, JSON, Web Services API, Project Management, Financial Reporting, SDLC, Access, SOA, Selenium
Education
University of Denver - Reiman School of Finance 2007 — 2012
Master, Finance, >3.6
University of Denver - Daniels College of Business 2004 — 2006
Master, Information Technology, >3.6
University of Denver - School of Engineering and Computer Science 2001 — 2005
Bachelor, Computer Science & Math, >3.6
Ross Dimas's TeleTech Experience January 1998 - January 1999
Job Professional
Industry Information Technology and Services
Experience
BonAppetite@WhiteWaveFoods March 2011 - Present
Barista January 2007 - Present
Sodexo January 2010 - September 2010
First Meridian,LLC@DIA December 2005 - October 2007
TEKsystems January 2004 - December 2005
Ford-Percepta / TeleTech January 1999 - January 2004
TeleTech January 1998 - January 1999
TeleTech January 1997 - January 1999
TCI of Colorado January 1995 - January 1997
STRING'S January 1988 - January 1995
Skills
Catering, Food Service Management, Menu Development, Facilities Management, Food Service
Education
University of Colorado at Denver
Bachelor of Business Administration (BBA)
BonAppetite@WhiteWaveFoods March 2011 - Present
Barista January 2007 - Present
Sodexo January 2010 - September 2010
First Meridian,LLC@DIA December 2005 - October 2007
TEKsystems January 2004 - December 2005
Ford-Percepta / TeleTech January 1999 - January 2004
TeleTech January 1998 - January 1999
TeleTech January 1997 - January 1999
TCI of Colorado January 1995 - January 1997
STRING'S January 1988 - January 1995
Skills
Catering, Food Service Management, Menu Development, Facilities Management, Food Service
Education
University of Colorado at Denver
Bachelor of Business Administration (BBA)
Bukky Awobusuyi's TeleTech Experience January 2014 - Present
Job Human Resources and Event Management Consultant
Industry Human Resources
Experience
TeleTech January 2014 - Present
QC Events School July 2013 - Present
Lincolnshire County Council August 2011 - July 2013
Oxfam April 2012 - November 2012
Rosette Associates April 2011 - April 2011
Lincolnshire County Council July 2008 - March 2011
Oxfordshire Racial Equality Council May 2008 - June 2008
Skills
Event Management, Customer Service, Budgets, Human Resources, Management, Microsoft Office, Negotiation, Microsoft Excel, Microsoft Word, Research, English, Time Management, Fundraising, Museum Collections, Museums, Museum Education, Cultural Heritage
Education
University of Lincoln 2009 — 2012
Msc, Human Resource Management
University of York 2004 — 2007
BA, Educational Studies
TeleTech January 2014 - Present
QC Events School July 2013 - Present
Lincolnshire County Council August 2011 - July 2013
Oxfam April 2012 - November 2012
Rosette Associates April 2011 - April 2011
Lincolnshire County Council July 2008 - March 2011
Oxfordshire Racial Equality Council May 2008 - June 2008
Skills
Event Management, Customer Service, Budgets, Human Resources, Management, Microsoft Office, Negotiation, Microsoft Excel, Microsoft Word, Research, English, Time Management, Fundraising, Museum Collections, Museums, Museum Education, Cultural Heritage
Education
University of Lincoln 2009 — 2012
Msc, Human Resource Management
University of York 2004 — 2007
BA, Educational Studies
Brian Kalman's TeleTech Experience April 2003 - September 2012
Job Owner, 1815679 Ontario Inc
Industry Tobacco
Experience
1815679 Ontario Inc February 2010 - Present
Teletech April 2003 - September 2012
TeleTech September 2002 - April 2003
Skills
BPO, Outsourcing, Performance Management, Team Management, Service Delivery, Vendor Management, Business Analysis, Troubleshooting
Education
CDI 2002 — 2003
Network Specialist, 92
University of Guelph 1990 — 1995
Bachelor of Commerce (B.Com.), Marketing, 80
1815679 Ontario Inc February 2010 - Present
Teletech April 2003 - September 2012
TeleTech September 2002 - April 2003
Skills
BPO, Outsourcing, Performance Management, Team Management, Service Delivery, Vendor Management, Business Analysis, Troubleshooting
Education
CDI 2002 — 2003
Network Specialist, 92
University of Guelph 1990 — 1995
Bachelor of Commerce (B.Com.), Marketing, 80
Adam Verrastro's TeleTech Experience July 1997 - January 2000
Job Sales•Product Sourcing at IAVI
Industry Wholesale
Experience
IAVI > International Audio Visual Incorporated September 2007 - Present
Stampede Presentation Products January 2000 - September 2007
TeleTech July 1997 - January 2000
Education
University of Massachusetts, Amherst 1994 — 1997
IAVI > International Audio Visual Incorporated September 2007 - Present
Stampede Presentation Products January 2000 - September 2007
TeleTech July 1997 - January 2000
Education
University of Massachusetts, Amherst 1994 — 1997
Gwendalynn Chapman's TeleTech Experience August 2005 - June 2006
Job Executive Office Professional
Industry Executive Office
Experience
Meyer Sterner Industries April 2009 - January 2010
Gigi's Party Services LLC June 2006 - January 2010
University of Florida Transportation & Parking Services March 2007 - October 2008
TeleTech August 2005 - June 2006
PCS Division/Authorized Seller of Cingular May 2004 - January 2006
Education
University of Florida 2006 — 2008
N/A, Business, Law
Santa Fe College 2005 — 2006
N/A, General Education, Business
Riverview High School 2000 — 2004
High School Diploma, General Education/Law & Business
Meyer Sterner Industries April 2009 - January 2010
Gigi's Party Services LLC June 2006 - January 2010
University of Florida Transportation & Parking Services March 2007 - October 2008
TeleTech August 2005 - June 2006
PCS Division/Authorized Seller of Cingular May 2004 - January 2006
Education
University of Florida 2006 — 2008
N/A, Business, Law
Santa Fe College 2005 — 2006
N/A, General Education, Business
Riverview High School 2000 — 2004
High School Diploma, General Education/Law & Business
Jaime Valdes, CIA - CISA - CRMA's TeleTech Experience September 2013 - Present
Job Experienced Auditor/Compliance Professional
Industry Consumer Services
Experience
TeleTech September 2013 - Present
TeleTech May 2011 - August 2013
TeleTech October 2008 - April 2011
Road9 February 2006 - September 2008
Skills
Sarbanes-Oxley Act, Internal Audit, Auditing, Process Improvement, Leadership, SEC filings, Accounting, Business Process..., Analysis, Information Technology..., SSAE 16, IT Audit, Internal Controls, Business Analysis, Outsourcing
Education
University of Colorado at Denver
Master of Science (MS), Accounting and Information System Auditing
TeleTech September 2013 - Present
TeleTech May 2011 - August 2013
TeleTech October 2008 - April 2011
Road9 February 2006 - September 2008
Skills
Sarbanes-Oxley Act, Internal Audit, Auditing, Process Improvement, Leadership, SEC filings, Accounting, Business Process..., Analysis, Information Technology..., SSAE 16, IT Audit, Internal Controls, Business Analysis, Outsourcing
Education
University of Colorado at Denver
Master of Science (MS), Accounting and Information System Auditing
Sharon Housley's TeleTech Experience November 2011 - April 2012
Job Virtual Customer Service Professional
Industry Law Enforcement
Experience
Teletech November 2011 - April 2012
State of Indiana 1999 - 2010
Education
University of Indianapolis
Psychology
Teletech November 2011 - April 2012
State of Indiana 1999 - 2010
Education
University of Indianapolis
Psychology
Rebecca Meditz's TeleTech Experience January 2000 - October 2003
Job Customer Operations Trainer at Nebraska Furniture Mart
Industry Retail
Experience
Nebraska Furniture Mart November 2003 - Present
TeleTech January 2000 - October 2003
Wyandotte County Museum 1977 - 1999
Skills
Customer Service, Customer Satisfaction, Employee Relations, Team Building, Training, Retail, Leadership, Time Management, Coaching, Employee Training, Troubleshooting, Merchandising, Leadership Development, Operations Management, Inventory Management
Education
University of Missouri-Kansas City 1984 — 1990
Master's degree, History -Native American History and Museum Studies
College of the Ozarks (School of the Ozarks) 1974 — 1977
BA, Home Economics
Nebraska Furniture Mart November 2003 - Present
TeleTech January 2000 - October 2003
Wyandotte County Museum 1977 - 1999
Skills
Customer Service, Customer Satisfaction, Employee Relations, Team Building, Training, Retail, Leadership, Time Management, Coaching, Employee Training, Troubleshooting, Merchandising, Leadership Development, Operations Management, Inventory Management
Education
University of Missouri-Kansas City 1984 — 1990
Master's degree, History -Native American History and Museum Studies
College of the Ozarks (School of the Ozarks) 1974 — 1977
BA, Home Economics
Cari Breckenridge's TeleTech Experience March 2011 - September 2011
Job Customer Service Advisor Chase Sapphire at Chase
Industry Financial Services
Loretha Nash Feaster's TeleTech Experience October 2012 - January 2014
Job Inside Sales Agent at CertainTeed Corporation
Industry Building Materials
Experience
TeleTech October 2012 - January 2014
Exterior Profile Corp. October 2011 - June 2012
Factory Connection December 2010 - October 2011
US Census Bureau February 2009 - February 2011
Outdoor Technologies August 1998 - October 2008
Skills
Customer Service, Microsoft Excel, Microsoft Word, Call Centers, Outlook, Customer Satisfaction, Sales Operations, Data Entry, Sales, Team Management, Training, Sales Management, Operations Management, Public Speaking, Retail
Education
University of Maryland University College
TeleTech October 2012 - January 2014
Exterior Profile Corp. October 2011 - June 2012
Factory Connection December 2010 - October 2011
US Census Bureau February 2009 - February 2011
Outdoor Technologies August 1998 - October 2008
Skills
Customer Service, Microsoft Excel, Microsoft Word, Call Centers, Outlook, Customer Satisfaction, Sales Operations, Data Entry, Sales, Team Management, Training, Sales Management, Operations Management, Public Speaking, Retail
Education
University of Maryland University College
Kim Isbell's TeleTech Experience November 2014 - Present
Job Online Consulting Expert
Industry Information Technology and Services
Experience
TeleTech November 2014 - Present
Skills
Online Communications, Account Management, Financial Accounting, Customer Relations, Customer Service, Problem Solving, Analytic Problem Solving, Consulting, Process Improvement
Education
University of Mississippi 1981 — 1985
Bachelor's degree, Political Science and Government/Psychology
Sikeston, MO High School 1978 — 1981
Diploma
TeleTech November 2014 - Present
Skills
Online Communications, Account Management, Financial Accounting, Customer Relations, Customer Service, Problem Solving, Analytic Problem Solving, Consulting, Process Improvement
Education
University of Mississippi 1981 — 1985
Bachelor's degree, Political Science and Government/Psychology
Sikeston, MO High School 1978 — 1981
Diploma
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc