Experience
McAlpine Computer Services   April 2014 - Present
Successful Corporation, Inc   May 2013 - November 2013
TeleTech   October 2012 - January 2013
atlas staffing  November 2011 - January 2012
The Salvation Army  November 2011 - December 2011
CGS  March 2011 - September 2011

Skills
A+ Certified, Management, Remote Desktop, Team Building, Customer Service, Dell Computers, Laptops, Troubleshooting, System Administration, Microsoft Excel, BMC Remedy, Call Center, Sales Management, Workforce Management, Sales, Account Management, Hardware Support, Technical Support, Microsoft Office 2003, Customer Satisfaction, Help Desk Support, Virtual Assistance, Microsoft Office, Printers, Windows Vista, Norton Ghost, Windows 7, XP, Service Desk, Remote Access, Networking, Customer Experience, Computer Hardware, Access, Process Improvement, Vendor Management

Education
DeVry University   2001 — 2003
Associate's Degree, Electronics and Computer Technology

DeVry University

Experience
TeleTech   October 2014 - Present
ITT Technical Institute  March 2009 - September 2014

Skills
Microsoft Excel, Microsoft Word, Writing, Public Speaking, Sales, Teaching, Community Outreach, Customer Service, Data Entry, Higher Education, Leadership

Education
Drury University   1974 — 1978
Bachelor's degree, Elementary Education and Teaching, 3.0

Experience
Brevard county utilities   June 2015 - Present
Patchington  August 2014 - May 2015
Riverside Technical Services, Inc. (GE   February 2014 - April 2014
Harris Corporation  November 2010 - March 2013
SAIC  February 2007 - September 2010
TeleTech   May 2005 - June 2007

Skills
DoD, Security Clearance, Technical Writing, Visio, Image Processing, Security, Windows, Quality Assurance, ArcGIS, GIS, Cartography, HTML, Government, Unix, Database Administration, Databases, GPS, Data Analysis, Team Leadership, Government Contracting, Visual Basic, Linux, System Administration, Intelligence Analysis, Google Earth, Image Analysis, Defense, Security, ArcCatalog, ArcMap, ESRI, Geospatial Data, Imagery, Analysis, Google Maps, Active DoD Secret..., ERDAS Imagine, LiDAR, Socet Set, Instructor-led Training, Top Secret, ArcView, ArcInfo, ArcGIS Server, Geospatial Intelligence, Technical Presentations, Maps, Spatial Databases, ArcSDE, CompTIA Security

Education
Eastern Florida State College   2014 — 2017
Bachelor of Arts (B.A.), Marketing/Marketing Management, General

UCF   2011 — 2014
Communications, Interpersonal and Social Skills

Brevard Community College   2006 — 2009
Associate of Arts (A.A.), Computer Graphics

Experience
TeleTech   February 2013 - Present
Stephanie Oakley Consulting   November 2009 - February 2013
ATD - Chicago Chapter Board of Directors   May 2007 - December 2009
Willow Creek Association  January 2007 - November 2009
Willow Creek Association  June 2002 - January 2007
Willow Creek Association  May 2001 - June 2002
Williams Labadie  September 2000 - April 2001
Vance Publishing  March 1999 - June 2000
Vance Publishing  March 1999 - November 1999

Skills
Organizational..., Change Management, Instructional Design, Leadership Development, Human Performance, Coaching, ADDIE, Organizational..., Mentoring, Program Management, Employee Training, Needs Analysis, Training, Workshop Facilitation, Blended Learning, Training Delivery, Leadership, E-Learning, Performance Consulting, Team Building, Management, Process Improvement, Strategy, Business Process..., Performance Improvement, Cross-functional Team..., Project Management, Learning Management, Instructor-led Training, Curriculum Design

Education
Wheaton College   1996 — 1999
B.A., Print Media Communications, English Literature

Roosevelt University   2005 — 2008
M.A., Training and Development

DePaul University   1995 — 1996

Experience
ERS Consulting-Automotive   April 2014 - Present
Agero, Inc.   March 2014 - May 2015
TeleTech   January 2014 - April 2014
LiveOps  March 2010 - October 2013
LiveOps  March 2010 - October 2013
Coach-Net  August 2000 - March 2010
Coach-Net  August 2000 - March 2010
Coach-Net  August 2000 - March 2010

Skills
Call Center, Process Improvement, Customer Experience, Team Building, Customer Satisfaction, Customer Service, Account Management, Call Centers, CRM, Team Management, Salesforce.com, Strategic Planning, Microsoft Office, Sales, Workforce Management, Microsoft Excel, Leadership, Training, Operations Management, Telecommunications, Team Leadership, Cross-functional Team..., Program Management

Education
El Camino College
Business/Commerce, General

Experience
Management Consulting, Inc. (MANCON)   June 2014 - Present
Indus Technology  August 2009 - September 2013
EnergySolutions  September 2007 - July 2009
PDS Tech, Inc.   August 2006 - September 2007
TeleTech   July 2002 - July 2006
Winstar Communications  September 1999 - April 2001
US Navy Reserve (Retired)   October 1992 - January 1999
US Navy  June 1978 - October 1992

Skills
DoD, Visio, Program Management, Project Management, Critical Thinking, Time Management, Customer Satisfaction, Supervisory Experience, Outstanding..., Career Counseling, Career Development..., Job Coaching, Employee Training, Financial Analysis, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Access, Software Documentation, Requirements Analysis, SharePoint, Government, Information Assurance, Security, Quality Assurance, Information Technology, Troubleshooting, Operations Management, Databases, Analysis, Process Improvement, Information Systems, Quality Processes, Project Charter, Process Improvement..., Project Plans, Performance Metrics, Metrics Definition, Metrics Reporting, CSAT, WBS, Project Management Plan, MIS, Risk Management Plans, Security Clearance, PMP, Project Planning, Management

Education
University of Phoenix   2011 — 2012
Master's degree, Management Information Systems

Duquesne University   2008 — 2009
Some Graduate Level Course Work, Leadership and Information Technology

University of Phoenix   2000 — 2004
Bachelor of Science (B.S.), Business E-business

Experience
eBay Enterprise  June 2015 - Present
TeleTech   October 2013 - Present
adidas group  August 2012 - March 2013
Transtar Transportation Group, Inc.   August 2011 - July 2012

Education
Florida International University   2003 — 2006
Mathematics Education

Eastern Florida State College   2000 — 2001
Associate of Arts (A.A.), General Studies

Experience
Integrated Marketing Services  August 2014 - January 2015
OfficeTeam  January 2014 - April 2014
OfficeTeam  October 2013 - January 2014
Macy's  September 2013 - January 2014
TeleTech   September 2012 - May 2013
OfficeTeam  June 2012 - July 2012
Professional Educational Services Group  December 2009 - June 2012
Casual Male Retail Group  August 2010 - January 2012
Borders  October 2008 - July 2009
Borders  November 2007 - October 2008

Skills
Customer Service, Sales, Data Entry, Acting, Recruiting, Order Processing, Call Centers, Phone Etiquette, Email Etiquette, Technical Support, Public Speaking, Event Planning, Microsoft Office, Teaching, PowerPoint, Microsoft Word, Editing, Social Media, Training, Microsoft Excel, Time Management, Research, Facebook, Creative Writing, Social Networking, Visual Merchandising, Leadership, Staff Development, Mac OS X End User, Lawson 7.0, Singing, Accounts Payable, Gaming, Online Gaming, Console Games, Problem Solving, Customer Relations, Client Issue Resolution

Education
Eastern Michigan University   2010 — 2012
Master of Arts (M.A.), Theatre/Theater

Eastern Michigan University   2003 — 2007
Bachelor of Science (B.S.), Theatre/Theater

Washtenaw Community College   2001 — 2003
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities

Experience
ACB  June 2014 - Present
DeVry University  January 2013 - June 2014
Securitas  October 2011 - February 2012
TeleTech   May 2011 - October 2011

Skills
C#, ASP.NET, HTML, T-SQL, Troubleshooting, Model View Presenter..., Critical Thinking, Operating Systems, Software Documentation, Training, Windows XP, Programming, Windows, Microsoft Office, Windows 7, Microsoft Excel, Microsoft Word, OS X, Leadership, Teaching, Computer Hardware, Report Writing, Research, Problem Solving, PowerPoint, Customer Service, Physical Security, Technical Writing, Public Speaking, Computer Security, Security

Education
DeVry University Phoenix   2012 — 2014
Bachelor of Science, Computer and Information Systems Security/Information Assurance

Mesa Community College   2009 — 2012
Associate of Science (AS), Criminal Justice/Police Science

Experience
One World Training, LLC   March 2001 - Present
University of Colorado Boulder  July 2003 - August 2015
TeleTech   June 2009 - July 2011
Economics Institute  June 1994 - August 2002
Yonok College   February 2000 - February 2001
TEFL International  July 1999 - February 2000
University of Michigan  September 1991 - June 1994
Neue Sprachschule   March 1990 - July 1991

Skills
Cross-cultural Training, Call Center Training..., Instructional Design, Curriculum Design, Call Center, Executive Coaching, Teaching English, Training Delivery, Intercultural..., Training & Development, Teacher Training, Trainer & Master..., Training Skills, Blended Learning..., Teaching English as a..., Training, Blended Learning, Program Management, Employee Training, Teaching, Learning Management, Coaching, Curriculum Development, Customer Service, Public Speaking, E-Learning, Higher Education, Soft Skills, English, Leadership Development, Editing, ESL, Research, Call Centers, Adult Education, Staff Development, Management, Classroom, Leadership, Distance Learning, Organizational..., Instructor-led Training, Process Improvement, Time Management, Courses, Technical Writing, Workshop Facilitation, Performance Improvement, Performance Management, Team Leadership

Education
Eastern Michigan University   2001 — 2004
MA, TESOL, MA Language & Int'l Trade

University of Michigan - Dearborn   1981 — 1985
BA with "High Distinction", Economics & International Studies

Experience
VMware  June 2011 - Present
Dr. Stephen A. Albert DPM Cped   January 2009 - August 2011
TeleTech   October 2009 - August 2010
Cloud 10  January 2009 - February 2009
BEA Systems  December 2006 - January 2008
MxLogic   March 2004 - October 2006
Hewlett-Packard  June 1982 - October 1999

Skills
IT Operations, Help Desk Support, Call Center, Software Documentation, Outsourcing, Call Centers, Troubleshooting, Training, Leadership, Project Planning, Professional Services, Account Management, Customer Satisfaction, Testing, Management, Business Process, Budgets, Human Resources, CRM, Technical Support, VMware, Analysis, Sales Operations, Vendor Management, Forecasting, Program Management, Process Improvement, Sales

Education
Everett Community College   1982 — 1986
Bachelor's Degree, Business Administration, Management and Operations

Okay High School   1961 — 1971
General

Experience
TeleTech   March 2012 - Present
Connextions  May 2009 - March 2012
Charter Communications  April 2005 - May 2009
Convergys Corporation  December 1996 - April 2005
SPS Payment Systems  1989 - 1996

Skills
Operations Management, Outsourcing, Management, Call Center, Vendor Management, CRM, BPO, Business Intelligence, Process Improvement, Public Speaking, Customer Experience, Leadership, Customer Service, Account Management, Business Development, Business Process..., Business Strategy, Call Centers, Change Management, Contact Centers, Cross-functional Team..., Customer Retention, Customer Satisfaction, Executive Management, Performance Management, Product Management, Program Management, Recruiting, Sales Management, Sales Operations, Start-ups, Strategic Partnerships, Strategic Planning, Strategy, Team Building, Team Leadership, Telecommunications, Training, Workforce Management, Leadership Development, P&L Management

Education
Center for Creative Leadership   2008 — 2008
Graduate

University of Phoenix   1995 — 1997
MBA

East Tennessee State University   1987 — 1991
BBA

Experience
Automated Health Systems  June 2015 - Present
Automated Health Systems  June 2015 - Present
Asurion  January 2014 - February 2015
Insight Global  June 2013 - November 2013
Comcast Cable  2007 - 2012
Spherion  August 2006 - April 2007
NCO Financial Systems  July 2005 - June 2006
Coleman and Associates  March 2005 - July 2005
TeleTech   November 2004 - March 2005
Manpower Professional  October 2003 - November 2004

Skills
Telecommunications, VoIP, Broadband, Wireless, Windows 7, Microsoft Office, Microsoft Excel, Access, Outlook, FTP, Bridge, Novell, Citrix, Remedy Ticketing System, Active Directory, Customer Service, Networking, Sales, Social Media, Technical Support

Education
New Horizon   2007 — 2009
Microsoft Training for Certifications, A+, Net+, Security+ and others

Rappahannock Reginal Criminal Justice Academy   2003 — 2003
Jail Basics Certification, Jail basics for Detention Officer

DeVry Institute of Technology   1991 — 1992
Bachelor's degree, Computer and Information Systems Security/Information Assurance

Culpeper High School   1987 — 1989
High School Diploma, Computer and Information Systems and Science, B

Experience
ResCare  March 2011 - September 2012
Amerigroup Community Care  April 2007 - July 2009
Neighborhood Health Providers   August 2006 - March 2007
CityWide Industries   August 2004 - July 2006
Teletech   July 2002 - December 2002
East Coast Magazines Sales   May 2001 - March 2002
Pittmon Enterprise   October 1992 - April 2001
New York City Human Resource Administration   July 1990 - September 1991

Skills
Microsoft Word, Microsoft Office, PowerPoint, Customer Service, Marketing Strategy, Recruiting, Marketing, Strategic Planning, Sales, Training, Sales Management, Sales Operations

Education
DeVry University   2010 — 2013
Bachelor's of Professional Studies, CIS:Web Development and Administration

State University of Buffalo/EOC   2003 — 2004
Certificate of completion, Computer Repair

Experience
Gameloft Hungary Kft.   August 2012 - Present
IT Services Hungary Kft.  November 2011 - August 2012
IT Services Hungary Kft.  June 2011 - January 2012
IT Services Hungary Kft.  July 2008 - June 2011
TeleTech   September 2009 - May 2010

Skills
Technical Support, Network Administration, System Administration, IT Service Management, IT Operations, IT Management, Incident Management, Service Delivery, Active Directory, Hardware Support, Windows 7, Windows XP, OS X, Windows Server, Service Desk, BMC Remedy, ITIL, HP Openview, Microsoft Office, Programming, SQL, Visual Basic, Cisco VPN, Network Security, Virtualization

Education
Eötvös Loránd University   2003 — 2009
Master of Science, English - Computer Studies

Boronkay György Technical High School   1998 — 2003
Graduation, Computer Programming

Experience
TeleTech   June 2014 - Present
TeleTech   June 2013 - June 2014
TeleTech   October 2011 - June 2014
TeleTech   January 2008 - June 2014
TeleTech   December 2007 - October 2011
Damali Enterprises, LLC   2005 - 2010
Revana/TeleTech   December 2003 - December 2007
The Chase Manhattan Bank  2000 - 2002
The Chase Manhattan Bank  1997 - 2000
United States Air Force  June 1986 - June 1995

Skills
Business Analysis, Agile Methodologies, Vendor Management, Project Management, Requirements Analysis, Virtualization, Call Center, SDLC, Visio, Data Center, Troubleshooting, Process Improvement, Disaster Recovery, Salesforce.com, Call Centers, Testing, Cloud Computing, Integration, Telecommunications, ITIL, Cisco Technologies, Team Leadership, Software Documentation, Management, SharePoint, Program Management, Databases, SQL, Quality Assurance, Business Process, System Administration, PMP, Active Directory, Unix, Security, Service Delivery, Outsourcing, IT Service Management, Avaya, Networking, IT Operations, IT Management, System Deployment, Servers, VoIP, VMware, Technical Support, IT Strategy, SaaS, DNS

Education
New York City Tech   1996 — 1998
Radiologic Technology/Science - Radiographer

United States Air Force   1986 — 1995
Associate's degree, Aeronautics/Aviation/Aerospace Science and Technology, General

Delaware Technical and Community College-Terry   1992 — 1994
Biomedical Technology/Technician

Experience
TeleTech   2014 - 2014
Florida Institute of Technology, Ruth Funk Center for Textile Arts   May 2012 - November 2012
DRS-Technologies  July 2012 - September 2012
Self-employed  January 2011 - April 2012

Skills
MS Office Suite, Interpretation, Open Office, Time Management, Data Entry, Microsoft Excel, Research, SharePoint, Translation, Databases, Proofreading, Administrative Work

Education
University of Central Florida
Business Administration and Management, General

Brevard Community College   2007 — 2010
Associate of Arts (AA)

Tallinna Tehnikaülikool   1989 — 1994
Bachelor of Applied Science (BASc), Heat Power Engineering

Experience
Ottawa University  June 2014 - Present
Ottawa University  December 2009 - Present
The Winter Center for Restorative Justice   May 2007 - December 2009
Let's Help, Inc   November 2003 - February 2007
TeleTech   1998 - 2003
SallieMae  1988 - 1997

Skills
Leadership, Microsoft Word, Training, Public Speaking, Research, Leadership Development, Program Management, Higher Education, Organizational..., Microsoft Excel, Nonprofits, Staff Development, Interviews, Employee Relations, Fundraising, Grants, Teaching, Volunteer Management, Management, Community Outreach, Team Building, Human Resources, Grant Writing, Microsoft Office, Recruiting, Customer Service, Program Development, Budgets, Event Planning, Coaching

Education
Capitol University   1995 — 1998
MEd, Business Education

Trinity College   1988 — 1994
MDiv DDiv, Pastoral Psy

The University of Kansas   1986 — 1988

Emporia State University   1985 — 1985

Merton College   1984 — 1985
ClinPsyD, Clinical, Counseling and Applied Psychology

Fahy College of Fine Arts   1982 — 1985
BFA, Voice and Opera

Santa Fe Trail High School
High School/Secondary Diplomas and Certificates

Experience
CIBER, Inc.   June 2011 - Present
Hosting.com  September 2008 - March 2011
TeleTech   2005 - 2008
Verio  1998 - 2005

Skills
Financial Analysis, Sarbanes-Oxley, Team Building, Process Improvement, Business Analysis, Financial Reporting, Account Reconciliation, Accounts Payable, Vendor Management, Hyperion Enterprise, Forecasting, Sarbanes-Oxley Act, Project Management, Financial Accounting, Finance, Accounting, PeopleSoft, Business Intelligence, Microsoft Excel, Analysis, Strategic Planning, Consolidation, Auditing, Variance Analysis, Change Management, Managerial Finance, SaaS, Shared Services, Payroll, Management, Mergers, Internal Audit, Due Diligence, ERP, Leadership, Accounts Receivable, SAP, Budgets, GAAP, Salesforce.com, Acquisition Integration, Corporate Finance, Mergers & Acquisitions, Internal Controls, Start-ups, Cash Management, Executive Management, Business Process..., Financial Modeling, Business Process

Education
Business   1997 — 1999
Masters in Human Resources, Business

Eastern Washington University   1980 — 1984
Accounting and Management Information Systems, Business

Experience
TeleTech   January 2010 - Present
TeleTech   June 2009 - January 2010
PeopleSupport  August 2007 - June 2009
SOURCECORP  August 2005 - August 2007
ImageEntry, Inc   January 1998 - August 2005
ACS, a Xerox Company  January 1984 - January 1998

Skills
BPO, Process Improvement, Performance Management, Call Center, Operations Management, Customer Experience, Workforce Management, Outsourcing, Customer Satisfaction, Recruiting, Service Delivery, Management, Leadership, Call Center Development, Call Centers, Team Management, CRM, Team Leadership, Contact Centers, Change Management, Offshoring, Telecommunications, Vendor Management, Business Process..., Inbound Marketing, Customer Retention, Customer Service, Business Development, Training, Account Management, Team Building, Telemarketing, Coaching, Quality Assurance, Employee Engagement, Transition Management, Sla, Operational Excellence, Program Management, Cross-functional Team..., Executive Management, Quality Management, Six Sigma, Employee Training, P&L Management, Strategy, Avaya, IEX

Education
Eastern Kentucky University
Associate, Nursing

Lees Jr. College
Nursing

Experience
TeleTech   May 2015 - Present
Orbitz Worldwide  July 2003 - May 2015
Worldport Communications  April 2000 - May 2003
CoreComm  April 1997 - April 2000
Danka  April 1996 - April 1997

Skills
Sarbanes-Oxley, Financial Analysis, Financial Modeling, Financial Reporting, SEC filings, Essbase, Sarbanes-Oxley Act, Forecasting, Analytics, Internal Controls, Mergers, Accounting, Consolidation, US GAAP, CPA, Start-ups, Finance, Process Improvement, E-commerce, SEC Filings, Mergers, Managerial Finance, Acquisition Integration

Education
Eastern Kentucky University   1990 — 1995
Bachelor of Business Administration (BBA), Accounting

Experience
Leidos  December 2014 - Present
Fairmont State University  September 2014 - December 2014
Teletech   2013 - 2013
Law Offices of Malcolm Vaughan   2009 - 2009
Corlis Design   2008 - 2009
Buckskin Scout Reservation   2006 - 2008

Skills
Java, jQuery, JavaScript, HTML, CSS, Python, C, Linux, Android, C++, OOP, Embedded Software, Application Development, Bash, PHP, MySQL, SQLite, XML, Software Development

Education
Fairmont State University   2009 — 2015
Bachelor of Science (BS), Computer Science

Braxton County High School

Experience
Quincy House   July 2011 - Present
Market America  October 2006 - Present
UnFranchise Business Owner   2005 - Present
Dept of Veteran Affairs  May 2005 - January 2015
Knights of Columbus - Kansas   2011 - 2013
190th ARW Kansas Air National Guard   February 2005 - June 2012
United States Marine Corps  1992 - 2005
TeleTech   1999 - 2004

Skills
Yellow Belt, Lean Sigma, Toastmasters, Competent Communicator, Mentoring, Social Networking, Public Speaking, Team Building, Small Business, Social Media, Customer Service, Six Sigma, Team Leadership, Leadership, Program Management, Non-profits, Coaching, System Administration, Training, Online Advertising, Social Media Marketing, Management, Microsoft Office, Entrepreneurship, Marketing, Online Marketing, Marketing Strategy, Fundraising, Healthcare, Leadership Development, Public Relations, Event Planning, Email Marketing, Strategic Planning, Retail, Nonprofits, Customer Satisfaction, Budgets, Event Management, Advertising, Marketing Communications, Sales, Research, New Business Development, Business Development, Facebook, SEO, Organizational..., Blogging, E-commerce

Education
Washburn University   2001 — 2003
Lean Six Sigma, Green Belt

Kansas State University   1990 — 1992
Elementary Education and Teaching

St. Mary's Academy   1986 — 1990
Diploma, General Studies

Everest College-Phoenix
Business Administration and Management, General

Experience
TeleTech   2012 - 2013

Skills
Service Delivery, Call Centers, ITIL, Outsourcing

Education
Everest University-South Orlando   2013 — 2014
Bachelor's degree, Criminal Justice and Corrections

Everest University-Tampa   2012 — 2013

Experience
TeleTech   October 2011 - Present
Compass Group  May 2013 - July 2014
Sam's Club  November 2004 - May 2011
Sam's Club  November 2004 - May 2011
Dalling & Dalling Realty Inc   September 2002 - January 2004
Municipal Information Services, Inc   January 1998 - October 2001

Skills
Social Networking, Customer Satisfaction, Telephone Skills, Payroll, Data Entry, Phone Etiquette, PowerPoint, Training, Customer Service, Microsoft Word, Time Management, Leadership, Microsoft Excel, Public Speaking

Education
Edgecombe Community College   2012 — 2014
Associate of Arts and Sciences (AAS), Human Services, General

Pace University-Pleasantville/Briarcliff Campus   1998 — 2001
AS, AIS

Pace University
Associates Degree, Applied Office Technology

Westchester Community College
Computer Information Services

Experience
TeleTech   March 2014 - Present
Richmond Chamber of Commerce  September 2010 - December 2010
Education Pays Center   January 2008 - December 2010
The Source (WKAG-TV)   June 2010 - August 2010
Cracker Barrel  July 2006 - June 2008
College of Health Sciences Dean's Office   May 2006 - July 2006

Skills
Marketing, Event Planning, Strategic Planning, Retail, Teamwork, Online Marketing, Photoshop, Direct Sales, Microsoft Excel, Public Speaking, Microsoft Word, Direct Mail, Media Relations, Microsoft Office, PowerPoint, Online Advertising, Direct Marketing, Media Planning, Email Marketing, Time Management, Customer Service, Social Networking, Marketing Communications, Social Media, Social Media Marketing, Advertising, Invoicing, Cold Calling, Research, Human Resources, Marketing Strategy, Public Relations, Sales, Press Releases

Education
Eastern Kentucky University   2004 — 2010
BA, Communication Studies

Experience
Generac Power Systems  January 2015 - Present
Stanley Steemer  June 2014 - October 2014
JCPenney  September 2013 - June 2014
Time Warner Cable  September 2011 - July 2013
Coca Cola & UPS   April 2011 - September 2011
TeleTech   June 2009 - July 2009
NuComm International  November 2008 - April 2009
TJX  October 2005 - September 2006

Education
Erie Community College
Associates, Criminal Justice

Niagara Falls High School

North Carolina Agricultural & Technical University

Experience
First Choice Medical Group of Brevard, LLC   January 2015 - Present
Wingspan Portfolio Advisors  July 2014 - October 2014
Brevard Neuro Center   January 2014 - July 2014
Deuk Spine Institute   April 2013 - April 2014
Medical Associate of Brevard / Neurology   July 2009 - March 2012
Brevard Health Alliance, Inc.   January 2009 - July 2009
Aerotek / Washington Mutual Bank   April 2007 - September 2008
TeleTech   July 2005 - April 2007

Skills
Medical Records, Data Entry, Medisoft, Centricity, Office Management, Medical Coding, Telephone Skills, Microsoft Office, Customer Service, Microsoft Word, Outlook, Filing, EKG, HIPAA, Training, Medical Billing, Microsoft Excel, Medical Transcription, Office Administration, Problem Solving, Call Centers, PowerPoint, Officehour, Charting Plus, Logician, Troubleshooting, Bookkeeping, Loan Servicing, Loan Origination, File Management, Appraisals, Report Writing, Call Center, Loan Modifications, Home Equity Loans, Quality Assurance, InfoSource, MSP, Lender Live, SharePoint, I-Vault, WaMu Database, Home Equity Lines of..., Payment Wizard, Agent Desktop, CMS, EMR, E-commerce, Real Estate Financing, ADP ezLaborManager

Education
Keiser University-Ft Lauderdale   2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Health Services/Allied Health/Health Sciences, General

Keiser University-Ft Lauderdale   2008 — 2010
Associate of Science (A.S.), Medical/Clinical Assistant

Brevard Community College   2001 — 2003
Associate of Arts (A.A.), Business Administration, Management and Operations

Penn Foster   1995 — 1999
High School Diploma, General Studies

Experience
Logical Design Solutions  January 2014 - June 2015
Deloitte  April 2013 - November 2013
ID Resolution, LLC   January 2012 - March 2013
Transformation Associates, Inc.   April 2008 - October 2011
YRC Worldwide, Inc.   November 2007 - March 2008
Oriel STAT A MATRIX  May 2006 - August 2007
INO Therapeutics  July 2002 - February 2006
TeleTech   November 2001 - May 2002
INO Therapeutics  October 2000 - October 2001
University of Pennsylvania  July 2000 - September 2000

Skills
Process Improvement, Management Consulting, Management, Business Intelligence, Business Transformation, Leadership, Program Management, Outsourcing, CRM, Consulting, Leadership Development, Six Sigma, Service Delivery, Budgets, Business Process..., Project Management, Sales, Business Strategy, Marketing Strategy, Knowledge Management, Business Analysis, Business Process, Business Development, Strategy, Product Management, Organizational..., Start-ups, Call Centers, Customer Engagement, Customer Retention, Customer Satisfaction, Process Management

Education
Fairleigh Dickinson University   1988 — 1991
MA, Corporate and Organizational Communication

New England College   1985 — 1987
BA, English

Experience
Pam Care   2013 - Present
Beacon Day Treatment Center   December 2011 - June 2012
TeleTech   January 2009 - December 2010

Skills
Microsoft Word, PowerPoint, Typing, Management, QuickBooks, Accounts Payable, Accounts Receivable, Cross-cultural, Customer Service, Restaurants, Bartending, Customer Satisfaction, Telephone Skills, Data Entry

Education
Evangel College   2007 — 2010
Bachelor's degree, Human Services, General

Zion Bible College   1998 — 2001

Experience
DeVry University  August 2009 - Present
American Support  February 2012 - July 2012
TeleTech   November 2011 - January 2012
JPMorgan Chase  February 2010 - September 2010
JPMorgan Chase  September 2009 - February 2010
The Ohio State University  August 2005 - April 2008

Skills
Online Research, Outlook, Customer Service, Fax, Data Analysis, Social Networking, Data Entry, Social Media Marketing, Research, Payroll, Editing, Coaching, Troubleshooting, Marketing, Blogging, Leadership, Call Centers, Social Media, Project Management, Facebook, Critical Thinking

Education
DeVry University   2009 — 2013
BA, Business Management, 3.3

Woodruff High School   1994 — 1996
Diploma

Experience
NuAxis Innovations  July 2013 - Present
NuAxis, LLC  November 2010 - Present
TeleTech   March 2010 - August 2010
LeaderQuest  2010 - 2010
Qantas  1997 - February 2009
Qantas  May 1990 - February 2009
Qantas  1987 - February 2009
Qantas  2003 - 2009
Qantas  July 1991 - May 1997
Qantas  November 1987 - July 1991

Skills
Active Directory, Microsoft Office, Call Centers, Windows 7, Help Desk Support, Technical Support, Software Documentation, Information Technology, IT Service Management, SharePoint, Windows, Hardware, Workforce Management, Servers, IT Operations, VPN

Education
Des Moines Area Community College   1978 — 1980
Associate of Applied Science Degree in Accounting, Accounting

Experience
Federal Home Loan Bank of Chicago  July 2014 - Present
Federal Home Loan Bank of Chicago  May 2012 - July 2014
Synergy Legal Staffing  October 2011 - May 2012
DePaul University  August 2008 - May 2011
Prairie Band Casino Resort  April 2006 - August 2008
Harrah's Prairie Band   April 2004 - April 2006
Teletech   July 2003 - February 2004

Skills
Legal Research, Microsoft Office, Customer Relations, Supervisory Skills, Editing, Word, Social Media, English, Westlaw, Microsoft Word, Fundraising, Customer Service, Nonprofits, Policy, Research, PowerPoint, Legal Writing, Public Speaking, Outlook, Spanish

Education
DePaul University College of Law   2008 — 2011
Juris Doctor

Washburn University   2001 — 2004
B.A., Theater and History

University of Houston   1997 — 2000
none, Technical Theater

Experience
Premier Northwest Excavation   June 2015 - July 2015
Amcomm Telecommunications Inc   August 2013 - June 2015
Northwest Water Transfer   October 2014 - February 2015
AmComm Inc.   August 2013 - October 2014
The DataCom Group, Inc.   February 2013 - June 2013
AT&T  February 2012 - November 2012
TeleTech   November 2009 - February 2012

Skills
BPO, Call Centers, Workforce Management, Outsourcing, Contact Centers, Service Delivery, Customer Experience, Customer Satisfaction, Vendor Management, Performance Management, Team Management, Customer Service, Cables, Laptops, Optical Fiber

Education
Evangel University   2001 — 2004

Experience
City of Crane, Missouri   February 2013 - Present
TeleTech   May 2011 - August 2012
Prime Inc  July 2004 - March 2011
Dish Network  February 2001 - June 2004
Dish Network  July 2000 - February 2001
US Army  August 1996 - February 1998
US Army  June 1992 - August 1996
US Army  June 1990 - June 1992

Skills
Adult CPR, Child CPR, Infant CPR, First Responder, Taser, ASP Baton, OC Spray, Standardized Field..., Type 45 wpm, Cpr Certified, Security Operations, Investigation, Evidence, Leadership, Management

Education
Drury University   2012 — 2013
Police Officer Standards and Training (POST) Certificate, Criminal Justice/Police Science

University of Phoenix   2003 — 2005
Criminal Justice/Police Science

Pueblo Community College   1999 — 1999
Police Officers Standards and Training (POST) Certificate, Homeland Security, Law Enforcement, Firefighting and Related Protective Services

Experience
Centre Realty Group  January 2011 - Present
Centre Realty Group  2011 - 2015
Dr. Patel Family Dentistry   January 2010 - October 2010
TeleTech   May 2009 - December 2009
Outback Steak house  2008 - 2009
Aegis Communications  January 2005 - August 2008

Skills
Real Estate, Management, Real Estate Transactions, Rentals, Sales, Relocation, Bookkeeping, Microsoft Office, Property Management, Investment Properties, Real Property, Single Family Homes, Selling, Budgets, Condos, Buyers, Sellers, Investors, Customer Service

Education
Fairmont State University   2005 — 2009
Bachelor, Business Administration with focus in Marketing and a Minor in Psychology

Fairmont State University

Experience
Elysium Music Production, Inc.   March 2007 - October 2015
US Military  December 2007 - December 2013
Dish Network  September 2004 - March 2007
AT&T/Snelling   November 2002 - September 2004
TeleTech   April 1999 - November 2002
Avco Financial Services  October 1992 - April 1999

Skills
Management, Microsoft Office, Process Improvement, Project Management, Leadership, Microsoft Excel, Logistics, Operations Management, Team Leadership, PowerPoint, Negotiation, Training, Access, Project Planning, Account Management, Strategic Planning, Team Building, Coaching, Public Speaking, Visio, Employee Training, Customer Satisfaction, Human Resources, Time Management, Budgets, Analysis, Business Analysis, Cross-functional Team..., Outlook, Microsoft Word, Change Management, Marketing, Program Management, Forecasting, Data Analysis, Teamwork, Administration, Customer Service, Process Scheduler, Leadership Development, Performance Management, Organizational..., Business Planning, Call Centers, Team Management, Business Development, Quality Assurance, Business Process..., Multi-modal, CRM

Education
DeVry University Phoenix, AZ
Bachelor of Applied Science (B.A.Sc.), Business Administration, Management and Operations

Experience
TE Connectivity  August 2011 - Present
Advis Network   June 2010 - Present
Tyco Electronics  July 2007 - July 2011
MindWorks  June 2010 - June 2011
UNICID   February 2007 - December 2007
Oswaldo Cruz   August 2004 - August 2007
TeleTech   December 1998 - June 2007
Morumbi Sul   August 2003 - December 2003
Alcoa  November 1999 - January 2000
Conquestone   November 1999 - January 2000

Skills
Windows Server 2008, Security, Cisco, VoIP, Windows 7, Call Center, ITIL, Team Leadership, Active Directory, Troubleshooting, Data Center, Linux, Switches, IT Management, Customer Relations, SQL, Microsoft Office, Visio, Team Management, Network Security, Administration, Network Administration, Windows Server 2003, Virtualization, Problem Solving, Change Management, Windows Server, VMware, Servers, Windows, Telecommunications, IT Service Management, Teamwork, Negotiation, Process Improvement, Budgeting, SharePoint, Cloud Computing, Unified Communications, Cisco Technologies, Budgets, System Administration, Customer Service, HP, Microsoft Exchange, Microsoft Certified..., Call Centers, Technical Support, Project Management, Microsoft Technologies

Education
Elizabethtown College   2015 — 2019
Master of Business Administration (M.B.A.)

UniFECAP   1998 — 2002
Business Administration, Business Administration and Management, General

Experience
CenturyLink  February 2015 - Present
Alpine Access  July 2013 - February 2014
TeleTech   2011 - 2012
Solstas Lab Partners  February 2011 - August 2011

Skills
Customer Satisfaction, Customer Service, Data Entry, Call Centers, Customer Experience, Outlook, Telephone Skills, Training, Customer Retention, Process Improvement, Troubleshooting, Leadership, Microsoft Word, Medical Terminology, Phlebotomists, Telecommunications..., Specimen Collection, Collections, Escalation, Sales

Education
East Tennessee State University   1999 — 2005

Science Hill High   1986 — 1990
High School deploma, General

Experience
TeleTech   December 2012 - Present

Skills
Contact Centers, Customer Experience, BPO, Customer Satisfaction, Customer Service, Workforce Management, Call Center Development, Coaching, Relationship Management, Banking, Sales Process

Education
Evangel University   2015 — 2016
Bachelor of science in management, Business Administration and Management, General

Ozarks Technical Community College
Business/Commerce, General

Experience
Homeless Coalition   July 2015 - Present
TeleTech   December 2014 - Present
Freelance  February 2012 - Present
Elance.com  January 2012 - Present
SMALL WONDERS CHILDCARE   September 2013 - May 2015
Cmr Trucking   July 2012 - January 2013
Freeflow Lines   January 2012 - March 2012

Skills
Research, Editing, Social Media, Blogging, Copy Editing, Microsoft Excel, Microsoft Office, Copywriting, Bookkeeping, Teaching, SEO, Creative Writing, Freelance Writing, Proofreading, Writing, Press Releases, Publishing, Social Networking, Web Content

Education
Drury University   2013 — 2015
Bachelor's degree, English Language and Literature/Letters

Drury University   2013 — 2015
Bachelor's degree, English Language and Literature/Letters

Experience
Hewlett-Packard  July 2015 - Present
TeleTech   June 2014 - July 2015
GENPACT (Headstrong Capital Markets)   January 2008 - June 2014
Allegis Group  February 2005 - January 2008
Enterprise Corporation   January 2003 - February 2005

Skills
Public Speaking, Business Development, Management, Negotiation, Business Strategy, Strategy, Account Management, Sales, Strategic Planning, Program Management, New Business Development, Business Analysis, Project Management, Contract Negotiation, Team Leadership, Leadership, Cross-functional Team..., Customer Satisfaction, Relationship Management, CRM, Analytics, Enterprise Software, Marketing, Six Sigma, Outsourcing, Consulting, Salesforce.com, Vendor Management, Marketing Strategy, Start-ups, Business Process, Customer Retention, Lead Generation, Process Improvement, Call Centers, Business Process..., Customer Service, SaaS, Sales Management, Financial Services, SDLC, Team Building, Finance, Customer Insight, Team Management, Business Intelligence, Operations Management, Sourcing, Integration, Recruiting

Education
Indiana University Bloomington   1998 — 2002
Bachelor's Degree, Dual Degree from the COAS - College of Arts & Science in Psychology & Criminal Science

Duke University   2013 — 2014
'LEAP' Leadership Excellence Acceleration Program, Leadership Business Certification

Genpact Global Training   2012 — 2013
Green Belt Lean Six Sigma Certification

Experience
PaletteApp  May 2015 - Present
RE/MAX Premier Properties  April 2015 - Present
DLT Upholstery Supply   June 2011 - December 2014
MOUNTAIN, LTD.   September 2009 - March 2010
Sonoran Technology   January 2008 - May 2009
E&R Powder Coating   July 2006 - January 2008
TeleTech   January 2001 - January 2005
AlphaGraphics  April 2001 - August 2001
FedEx Office  June 1999 - April 2001

Skills
Social Media, Customer Service, Management, Time Management, Social Media Marketing, Call Centers, Event Planning, Marketing, Microsoft Office, Account Management, Sales, Microsoft Word, PowerPoint, Public Speaking, Event Management, Microsoft Excel, Team Leadership, Training, Graphic Design, Email Marketing, Advertising, Sales Management, Facebook, Public Relations, Marketing Communications

Education
DePaul University   2010 — 2015
Bachelor's Degree

South Suburban College   1992 — 1996

T. F. South   1988 — 1992
Diploma

Experience
Cancer Support Community Redondo Beach  October 2012 - May 2015
George K. Baum & Company   September 2001 - April 2009
TeleTech   March 1998 - June 2001

Skills
PowerPoint, Customer Service, Microsoft Excel, Public Speaking, Event Planning, Event Management, Marketing, Nonprofits, Microsoft Word, Business Development, Community Outreach, Fundraising

Education
Eastern Kentucky University
BBA, Marketing

Experience
TeleTech   January 2012 - Present
Revana a TeleTech Company   August 2011 - Present
Revana a TeleTech Company   August 2010 - August 2011
Allen School Online   July 2009 - August 2010
Little Caesar’s Pizza  November 2007 - July 2009
Car Angel/ Boat Angel Ministries   August 2006 - November 2007

Skills
Project Management, HTML, Microsoft Office, Process Improvement, Customer Service, Microsoft Excel, Windows, XML, Linux, New Business Development, Oracle, Program Management, IT Operations, IT Security Policies, Active Directory..., Microsoft Exchange, Remote Desktop, Desktop Administration, Asset Managment, Cisco Wireless, Avaya IP Telephony, Windows 7, Windows Server, Terminations, Client Relations Skills, Sales Management, Group Policy, Compliance, SCCM, Avaya, Servers, Team Leadership, Access, Salesforce.com, SharePoint, Active Directory, Help Desk Support, Marketing, Computer Hardware, Disaster Recovery, Telecommunications, Switches, Troubleshooting, Networking, Data Center, HP, Technical Support, Call Centers, CRM, Network Administration

Education
Scottsdale Community College   2010 — 2016

East Valley Institute of Technology   2001 — 2003

Mountain View High School   2000 — 2003
High School Diploma

Scottsdale Community College

Experience
Farelogix  September 2011 - Present
TeleTech   June 2010 - June 2011
Visa  March 2005 - March 2010
Discovery Channel  2001 - 2005

Skills
Active Directory, ITIL, Vendor Management, System Administration, VMware, Windows Server, Virtualization, Windows, Linux, Cisco Technologies, Visio, Disaster Recovery, Microsoft Exchange, Networking

Education
Dover Business College   1996 — 1997
Computer Technician, Computer Science

Memorial High School, WNY, NJ   1988 — 1991

Experience
TeleTech   2014 - Present
USAA  October 2010 - July 2013
USAA  March 2007 - November 2010
USAA  January 2006 - March 2007
Express Scripts  July 2004 - February 2006
IKON Office Solutions  August 2003 - July 2004
American Express  August 2002 - July 2003
VWR International  April 2000 - August 2002
APAC Customer Services  October 1998 - April 2000
Fisher Scientific  1998 - 2000

Skills
Customer Service, Insurance, Banking, Billing, Call Center, Microsoft Office, Excel, Customer Relations, Outlook, Word, Access, Mentoring, Documentation, Inventory Management, Credit, Financial Analysis, Telephone Skills, Problem Solving, Change Management, Data Entry, Supervisory Skills, Accounts Receivable, Team Building, Process Improvement, Coaching, Call Centers, Microsoft Excel, Program Management, Sales, Invoicing, Microsoft Word, Time Management

Education
Rio Salado   2008 — 2009
AAS, Quality Customer Service

Rio Salado   2006 — 2008
AAS, Organizational Management

Drake University   1992 — 1996
BA, Biology & Chemistry

Schaumburg HS   1988 — 1992

Experience
-  March 2007 - Present
Great American Opportunities  August 2014 - January 2015
TeleTech   October 2012 - January 2014
Kids Headquarters  October 1994 - December 2002

Skills
Analysis, Microsoft Excel, Customer Service, Microsoft Word, Microsoft Office, Time Management

Education
DeVry University   2010 — 2012
Bachelor of Science, Technical Management; Business Information Systems

University of Phoenix   2008 — 2009
Associate of Arts and Sciences (AAS), Elementary Education and Teaching

Experience
Lockheed Martin  May 2015 - Present
Embry-Riddle Aeronautical University  April 2011 - Present
Apple  August 2013 - May 2015
TeleTech   June 2009 - February 2013
ComputerNet Resource Group  February 2011 - March 2012
Robert Half International  September 2007 - July 2008
Independent Contractor  December 2002 - September 2007
United States Air Force  July 2001 - May 2006

Education
Embry-Riddle Aeronautical University   2011 — 2016
Bachelor of Science in Technical Management, Project Management, 3.6 GPA

Lorain County Community College   2008 — 2009
Technical Certifications, Computer Information Systems Networking

Community College of the Air Force   2001 — 2002
Technical Certifications, Avionic Systems Technology 4VHS

Experience
StarTek  October 2010 - June 2011
StarTek  April 2009 - March 2010
Teletech   March 2007 - April 2008
TeleTech International   December 2004 - March 2007
TeleTech   March 2002 - November 2004
TeleTech   April 2000 - March 2002
MCI  April 1987 - April 2000

Skills
Workforce Management, CRM, Project Management, Strategic Planning, Organizational Learning, Process Improvement, Customer Satisfaction, Leadership, BPO, Contact Centers, Performance Management, Customer Experience, Call Center, Outsourcing, Management, Telecommunications, Salesforce.com, Operations Management, Program Management, Vendor Management, Call Centers, Integration, Cross-functional Team..., Strategy, Recruiting, Account Management, Business Strategy, Enterprise Software, Executive Management, SaaS, Sales, Customer Retention

Education
Delta College   1980 — 1981

Experience
HealthFirst Bluegrass   March 2013 - Present
HealthFirst Bluegrass, Inc.   2012 - Present
ExactStar   August 2010 - Present
TeleTech   April 2009 - July 2010
People Support   May 2008 - March 2009
PeopleSupport  August 2007 - May 2008
Sourcecorp  2004 - 2007
Radwan, Brown, & Co, PSC   2003 - 2004
Samson Rope Technologies  March 2001 - October 2003
Helton, Bass, & Kiviniemi   1998 - 2001

Skills
Business Process, BPO, Variance Analysis, Six Sigma, Outsourcing, Process Improvement, Accounting, Human Resources, Business Process..., Finance

Education
Eastern Kentucky University   1995 — 1999

Madison Southern Highschool
Highschool Diploma

Experience
M&T Bank  September 2013 - Present
Liberty Tax Service  January 2012 - April 2014
Xerox  July 2010 - February 2013
UnitedHealth Group  May 2007 - December 2009
Erie Community College  September 2006 - May 2007
TeleTech   October 2003 - May 2007

Skills
Microsoft Office Suite;..., Customer Service, Microsoft Office, Microsoft Excel, Coaching, PowerPoint, Sales, Microsoft Word, Call Centers, Team Building, Leadership, Public Speaking, Management, Training, Outlook, Customer Satisfaction

Education
State University of New York College at Buffalo   2011 — 2013
Economics, B.A., Economics & Finance

Erie Community College   2006 — 2008
Business Administration AAS, Business Administration

Experience
Oracle  July 2014 - Present
TeleTech   2013 - 2014
Canopy Advisory Group   2012 - 2013
ViaSat  2012 - 2012
Zayo Group  2010 - 2011
The Townsend Group  2008 - 2010
KeyBanc Capital Markets  2006 - 2008
National Heritage Academies  2004 - 2005

Skills
Financial Analysis, Investment Banking, Business Analysis, Market Research, Strategic Analysis, Presentation Development, Market Analysis, Analysis, Marketing Strategy, Business Strategy, Strategy, Investment Properties, Business Development, Management, Strategic Planning, CRM, Entrepreneurship, Finance, Brand Management, Marketing Communications, Revenue Forecasting, Financial Forecasting, Real Estate Investment, Marketing, Data Analysis, Portfolio Management, Project Management, Financial Modeling, Investments, Competitive Analysis, Mergers & Acquisitions, Start-ups, Product Management

Education
University of Denver - Daniels College of Business   2011 — 2013
MBA, Strategic Marketing and Finance

DePauw University   2002 — 2006
Bachelor of Arts, Economics

University of Westminster   2005 — 2005
Study Abroad Programme, Economics

Indiana Academy for Science, Mathematics, and Humanities   2000 — 2002

Experience
Staples  March 2015 - Present
Experian Consumer Direct  2013 - March 2015
DaVita  2012 - 2013
Arrow Electronics  2010 - 2012
TeleTech   2006 - 2010

Skills
PMP, Project Management, Vendor Management, Resource Management, Call Center, Process Improvement, Service Delivery, MS Project, Business Process..., Outsourcing, Software Project..., IT Operations, IT Management, Business Process, Cross-functional Team..., Quality Management, Team Leadership, Strategy, SDLC, Leadership, Management, Change Management, Analysis, ITIL, Program Management, CRM, Operations Management, Business Analysis, Project Delivery, Team Management, Integration, Software Documentation, PMO, Data Center, Call Centers, IT Strategy, Team Building, Project Portfolio..., Microsoft Project

Education
PMI-Project Management Institute   2007 — 2008
PMP, Project Management

Eastern Illinois University
BS Business Administration, Marketing

Certified Scrum Master   2013 — 2013
CSM Certification

Marquette University

The American College
Finance, Graduate studies in Finance

Experience
TeleTech   February 2015 - Present
Sports Authority  February 2014 - February 2015
Sports Authority  February 2012 - January 2014
Sports Authority  June 2011 - February 2012
Sports Authority  June 2008 - June 2011
Sports Authority  February 2007 - October 2007
TEKsystems  June 2006 - February 2007
Inceed  November 2006 - December 2006

Skills
Technical Support, Active Directory, Troubleshooting, Windows Server, TSM Administration, Compellent, Norton Ghost, SCCM, Windows, Computer Hardware, Servers, Laptops, System Administration, Microsoft Exchange, Software Documentation, Software Installation, Customer Service, XP, Process Improvement, Customer Satisfaction, Datacenter..., Google Apps, Integration, Server Administration, Virtualization, Help Desk Support, VMware ESX, Problem Solving, Print Servers, Group Policy, VMware, ITIL v3 Foundations..., Project Support, Windows 7, Hardware, A+ Certified, DNS, System Deployment, Disaster Recovery, Printers, Desktop Support, Documentation

Education
DeVry University   2001 — 2004
Bachelor of Science, Electronics Engineering Technology

Deer Valley HS

Experience
ProHealth Staffing  July 2014 - October 2014
CCI  October 2013 - June 2014
Grant & Weber  April 2013 - October 2013
Pace Staffing   December 2012 - April 2013
Community Health Plan of Washington  April 2010 - September 2012
Spherion Staffing  April 2009 - September 2009
TeleTech   July 2007 - April 2009

Skills
Typing, Microsoft Word, Microsoft Excel, Cactus, Medical Billing, Health Insurance, Customer Service, Claims processing, Nue MD, Microsoft Office 2007, CUBS, Citrix, EPIC, QNIX, Xcelys, Patient Account...

Education
Edmonds Community College   2003 — 2004
N/A, Medical Coding, 2.9

Olympic College   2000 — 2000
N/A, General Educaton, 2.9

Experience
Konica Minolta Business Solutions U.S.A., Inc.   September 2009 - Present
TeleTech   June 2009 - June 2009
Qwest  June 2007 - April 2009
US Airways  November 2005 - June 2007
US Census Bureau  May 2006 - October 2006
Qwest Communications  September 2001 - November 2005
Qwest  October 1997 - September 2001

Education
DeVry Institute of Technology
Bachelor, Science Information Technology

Phoenix College
Associates of Applied Sciences Legal Assisting

University of Phoenix
Bachelor of Arts, Business Management

Experience
TeleTech   November 2012 - Present
Square D Company  1992 - 2010
TeleCheck  1989 - 1992
Video Marketing & Distributing, Inc.   1987 - 1989

Skills
Product Management, Cross-functional Team..., Product Development, Project Management, Sales Management, Product Marketing, Key Account Management, Account Management, Team Leadership, New Business Development, Project Planning, Supply Chain Management, Forecasting, Supply Chain, Sales Operations

Education
North Hennepin Community College   2000 — 2003
Project Management

Hennepin Technical College   1999 — 2000

Dunwoody College of Technology   1997 — 1999
Electrical

Experience
Wal-Mart  October 2003 - October 2007
Mountaineer Teleservices   April 2002 - September 2003
North Central West Virginia Community Action   October 2001 - April 2002
TeleTech   September 2000 - May 2001
Aegis  December 1999 - September 2000
City of Philippi   October 1997 - April 1999

Education
Fairmont State University
Associates of Applied Science, Office Management and Technology-specializing in Medical Office Management

Experience
TeleTech   July 2010 - Present
C.Straight Music   2009 - Present
Fairmont State University  2001 - 2004

Skills
Pro Tools, Reason, Autotune, Melodyne, Ableton Live, MIDI Programming, Drum Editing, MS Office, Final Cut Pro, Drums, Microsoft Office, Audio Engineering, Music

Education
Middle Tennessee State University   2005 — 2008
Recording Industry, Entrepreneurship

Fairmont State University   2001 — 2005
Information Systems

Experience
NEW ASURION  April 2013 - Present
Teletech   October 2012 - January 2013
VIPdesk  December 2009 - October 2011
VIPdesk  November 2009 - October 2011

Skills
Data Entry, Telephone Skills, Customer Satisfaction, Customer Service..., Customer Experience, Outlook, Customer Retention, Interpersonal..., Online Research, Call Centers, Access, Satellite Communications, Customer Service, Technical Support, Remote Troubleshooting, Time Management, Teamwork

Education
Everett Community College   2009 — 2010
Transcription, Medical Transcription

Experience
Chadwick Schools   November 2014 - Present
TeleTech   October 2007 - November 2014

Skills
BPO, Call Center, Customer Service, Customer Relations, Customer Satisfaction, Workforce Management, Capacity Planning, Employee Relations, Six Sigma, Contact Centers, Process Improvement, Training, Instructor-led Training, CRM, Employee Training, Instructional Design, Avaya, Call Centers, Customer Experience, Management, Operations Management, Outsourcing, Performance Management, Quality Assurance, Service Delivery, Software Documentation, Team Management, Technical Support, Troubleshooting, Vendor Management, Analysis, Business Process..., Leadership, Program Management, Training Delivery, Project Management

Education
Evangel University   2015 — 2016
Master of Education (M.Ed.), Secondary Education and Teaching

Evangel University   2007 — 2011
Master, Organizational Leadership

University of Phoenix   2005 — 2008
Bachelor of Science, Business Administration

Experience
Tastefully Simple  September 2012 - Present
Avon  March 2012 - Present
Zachritz Crafty Creations   July 2005 - Present
American Pharmacy, USA   October 2009 - March 2012
TeleTech   November 2006 - September 2009

Education
West Virginia University   2010 — 2013
Bachelor of Arts (B.A.), English Language and Literature, General

Fairmont State University

Experience
Cheryl A Herrington Income Tax Contracting   2002 - Present
TeleTech   2003 - 2009
Kinder Morgan, Inc.   1998 - 2002
Williams, Hoge & Co. P.C.   1996 - 1998
Gordon, Hughes & Banks LLP   1995 - 1996
Hege Kramer Connell Murphy & Goldkamp, P.C.   1992 - 1994

Skills
Tax Provision, Tax Compliance, Tax System..., Process Creation &..., Tax Research, Excel (Advanced), Auditing, Compliance, Corporate Tax, Tax, Tax Preparation, Provision, Financial Statements, Tax Returns, Income Tax, Fixed Assets

Education
University of Denver   1994 — 1995
Master of Taxation, Taxation

Drexel University - College of Business and Administration   1989 — 1994
Bachelor's of Science, Business Administration; Accounting

Experience
TeleTech   May 2012 - July 2012
Penmac, Inc.   November 2010 - May 2012
CoxHealth  January 2010 - June 2010

Skills
Data Entry, Customer Service, Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, PowerPoint, Human Resources, Medical Billing, Employee Relations, 10 Key, Training, Accounting

Education
Southwestern Baptist Theological Seminary   2013 — 2016
Music - Worship

Drury University   2012 — 2013

Liberty University   2011 — 2012
Associate of Arts (A.A.), General Studies

Southwest Baptist University   2001 — 2005
Associate of Arts and Sciences (AAS), Emergency Medical Technology/Technician (EMT Paramedic)

Experience
Applebee's  April 2015 - Present
The Bronze Look, LLC   January 2013 - April 2014
Williams Lea  April 2012 - August 2012
TeleTech   May 2011 - April 2012
Cabela's  October 2011 - December 2011
The United Methodist Church  June 1993 - April 2011

Skills
Computer Skills, Fork Lift Operator, Preaching, Teaching, Puppetry, Writing

Education
Drew University   1994 — 1995
Methodist History and Polity

Yale University   1977 — 1982
Master of Divinity (M.Div.), Theology and Religious Vocations

Western Washington University   1973 — 1977
Bachelor of Arts, Speech Communication

Experience
TeleTech   November 2012 - Present

Education
Everest University-South Orlando   2012 — 2016

Experience
Apple  August 2012 - Present
TeleTech   November 2007 - June 2012
Cingular  October 2001 - April 2007

Skills
Computer Technology, Computer Repair, Wireless Devices, Home Networking, Electronics Technology, Telephony Support

Education
DeVry University-Missouri   2010 — 2012
Associate of Applied Science, Electronics and Computer Technology

Experience
Notary Public for the State of Florida  February 2012 - Present
TeleTech   February 2011 - May 2013
Sitel  March 2008 - February 2011
C.P. Farms LLC   February 2005 - March 2008

Skills
Florida Notary, Medical Transcription, Phlebotomy, payroll, Technical Support, Payroll, Workforce Management, Customer Service, Call Centers, Vendor Management, Operations Management, Outsourcing, Service Delivery, Team Management, Customer Experience, Training, Team Leadership, Quality Assurance, BPO, Troubleshooting, Customer Satisfaction, Process Improvement, Coaching, Sla, Contact Centers, Software Documentation, Avaya, Management, Telecommunications, Customer Retention, Leadership

Education
Everett Community College   2003 — 2005
Vocational/Certificate of Completion-Medical Transcription/Decoding, Medical/Clinical Assistant

Virginia College-Birmingham   1998 — 2002
Associate's degree, Business Administration and Management, General

Experience
Freedom Kia   June 2014 - Present
Samuel I. White, P.C.   August 2012 - November 2013
Samuel I. White, P.C.   2012 - 2013
TeleTech   April 2011 - November 2011

Skills
Dental Assisting, Orthodontics, Endodontics, Legal Assistance, Legal Research, Legal Documents, Medical Billing, Medical Coding, Security, Administrative..., Banking, Investment Banking, Creative Writing, Journalism

Education
West Virginia University   2009 — 2011
Bachelor of Arts (BA) (not yet complete), English Literature/Creative Writing

Fairmont State University   2003 — 2006
Bachelor of Arts (BA) (transferred - did not complete), English Literature/Journalism