TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
TeleTech List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TeleTech. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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3,388 TeleTech employees in database. Find out everything there's to know about TeleTech employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
TeleTech Employees
Employee
Years
Job
Industry
John Nall John Nall's TeleTech Experience May 1999 - December 2001
Job Fleet Administrator at Sunrun
Industry Human Resources
Experience
Sunrun May 2015 - Present
Sunrun February 2013 - April 2015
REC Solar 2013 - February 2014
Army National Guard October 2011 - August 2012
ITS Medical Systems September 2006 - July 2007
TeleTech May 1999 - December 2001
Skills
Instructor-led Training, Human Resources, Pharmacy Technicians, Microsoft Office, Data Analysis, Customer Service..., Sales Management, Army, Security Clearance, Military, Military Experience, Leadership Development, DoD, Team Building, HR Policies, Training, Operations Management, Personnel Management, Leadership, Organizational..., Employee Relations, Recruiting, College Recruiting, Onboarding, Performance Management
Education
Brandman University, Part of the Chapman University System 2009 — 2012
BA, Social Sciences
Heald College-Stockton 1999 — 2001
Computer Business
Wagner High School 1984 — 1985
Sunrun May 2015 - Present
Sunrun February 2013 - April 2015
REC Solar 2013 - February 2014
Army National Guard October 2011 - August 2012
ITS Medical Systems September 2006 - July 2007
TeleTech May 1999 - December 2001
Skills
Instructor-led Training, Human Resources, Pharmacy Technicians, Microsoft Office, Data Analysis, Customer Service..., Sales Management, Army, Security Clearance, Military, Military Experience, Leadership Development, DoD, Team Building, HR Policies, Training, Operations Management, Personnel Management, Leadership, Organizational..., Employee Relations, Recruiting, College Recruiting, Onboarding, Performance Management
Education
Brandman University, Part of the Chapman University System 2009 — 2012
BA, Social Sciences
Heald College-Stockton 1999 — 2001
Computer Business
Wagner High School 1984 — 1985
Sara Walkingstick Sara Walkingstick's TeleTech Experience November 2013 - Present
Job Executive Director of Finance at TeleTech
Industry Telecommunications
Experience
TeleTech November 2013 - Present
Alacer Gold Corporation December 2012 - October 2013
The Berry Company, LLC April 2010 - September 2012
Comcast Cable, LLC September 2005 - January 2010
Starz Entertainment September 2000 - September 2005
Wells Fargo February 1996 - August 1998
Skills
Forecasting, Financial Analysis, Strategic Planning, Business Process..., Financial Modeling, Process Improvement, Leadership, Financial Reporting, Business Development, Budgets, Hyperion Reports, Essbase, Cross-functional Team..., Sarbanes-Oxley Act, Internal Controls, Strategy, Analysis, Accounts Receivable, Variance Analysis, Accounting, Business Analysis, Hyperion Planning, Microsoft Excel, Long Range Planning, Operations Management, Collections, Leading Organizational..., Leadership Development
Education
University of Colorado Colorado Springs 1999 — 2000
MBA, General
Buena Vista University 1991 — 1995
Bachelors, Finance
TeleTech November 2013 - Present
Alacer Gold Corporation December 2012 - October 2013
The Berry Company, LLC April 2010 - September 2012
Comcast Cable, LLC September 2005 - January 2010
Starz Entertainment September 2000 - September 2005
Wells Fargo February 1996 - August 1998
Skills
Forecasting, Financial Analysis, Strategic Planning, Business Process..., Financial Modeling, Process Improvement, Leadership, Financial Reporting, Business Development, Budgets, Hyperion Reports, Essbase, Cross-functional Team..., Sarbanes-Oxley Act, Internal Controls, Strategy, Analysis, Accounts Receivable, Variance Analysis, Accounting, Business Analysis, Hyperion Planning, Microsoft Excel, Long Range Planning, Operations Management, Collections, Leading Organizational..., Leadership Development
Education
University of Colorado Colorado Springs 1999 — 2000
MBA, General
Buena Vista University 1991 — 1995
Bachelors, Finance
Billie Emas Billie Emas's TeleTech Experience July 1999 - July 2001
Job Marketing and Sales
Industry Mining & Metals
Experience
Society for Mining, Metallurgy, and Exploration August 2008 - August 2015
Wiesner Publishing LLC October 2001 - August 2003
TeleTech July 1999 - July 2001
Skills
Marketing Communications, Mining, Marketing Management, Public Relations, Event Management, Event Planning, Project Management, Marketing, Strategic Planning, Negotiation, Geology, Email Marketing, Mineral Exploration, AutoCAD, Advertising, Business Strategy, Minerals
Education
Bowling Green State University 1989 — 1992
Bachelor of Science Business Administration (BSBA), Marketing, 3.8/4.0 - Cum Laude
Society for Mining, Metallurgy, and Exploration August 2008 - August 2015
Wiesner Publishing LLC October 2001 - August 2003
TeleTech July 1999 - July 2001
Skills
Marketing Communications, Mining, Marketing Management, Public Relations, Event Management, Event Planning, Project Management, Marketing, Strategic Planning, Negotiation, Geology, Email Marketing, Mineral Exploration, AutoCAD, Advertising, Business Strategy, Minerals
Education
Bowling Green State University 1989 — 1992
Bachelor of Science Business Administration (BSBA), Marketing, 3.8/4.0 - Cum Laude
Bob Casper, M.Sc. IPT's TeleTech Experience 2000 - 2001
Job Technial Support Specialist and Discussion Group Leader (Adjunct Faculty) for at Boise State University
Industry Higher Education
Experience
Boise State University August 2014 - Present
Boise State University July 2007 - Present
EDS January 2007 - June 2007
Specter Market Research June 2006 - February 2007
HP February 2005 - June 2006
Dell 2002 - 2005
Christian Broadcasting of Idaho 2002 - 2005
RJ Filmworks 2001 - 2002
TeleTech 2000 - 2001
Sendmemovies.com 1999 - 2000
Skills
Instructional Design, Project Management, Microsoft Office, Social Media, Customer Service, Process Improvement, Windows, Public Speaking, Photoshop, Technical Support, E-Learning, Troubleshooting, PowerPoint, Staff Development, Accessibility, Human Performance..., Instructional..., E-Learning Accessibility, Blended Learning, Mobile Learning, ADDIE, Universal Design for..., W3C Accessibility, ADA Compliance, Instructor-led Training, End User Psychology, Information Technology, Multimedia Production, Google Apps, Web 2.0, Network Administration, Video, Mac OS, iOS, Sales, Budget, Metrics Analysis, Market Analysis, Market Research, Domestic Television..., Entertainment Industry..., Television, Broadcast Television, Television Production, Non-profit Volunteer, Loss Prevention, Retail Sales, Retail Marketing, Visual Merchandising, Multimedia
Education
Boise State University 2008 — 2012
Master of Science (MS), Instructional & Performance Technology (IPT)
California State University-Northridge 1992 — 1997
Bachelor of Arts (BA), Radio/TV-Film, Multi-Media Management and Production
Pasadena City College 1989 — 1992
Associate of Arts and Sciences (AAS), Communications, Broadcast Journalism & Television Production
Temple City High School 1983 — 1987
Diploma, General Studies
Boise State University August 2014 - Present
Boise State University July 2007 - Present
EDS January 2007 - June 2007
Specter Market Research June 2006 - February 2007
HP February 2005 - June 2006
Dell 2002 - 2005
Christian Broadcasting of Idaho 2002 - 2005
RJ Filmworks 2001 - 2002
TeleTech 2000 - 2001
Sendmemovies.com 1999 - 2000
Skills
Instructional Design, Project Management, Microsoft Office, Social Media, Customer Service, Process Improvement, Windows, Public Speaking, Photoshop, Technical Support, E-Learning, Troubleshooting, PowerPoint, Staff Development, Accessibility, Human Performance..., Instructional..., E-Learning Accessibility, Blended Learning, Mobile Learning, ADDIE, Universal Design for..., W3C Accessibility, ADA Compliance, Instructor-led Training, End User Psychology, Information Technology, Multimedia Production, Google Apps, Web 2.0, Network Administration, Video, Mac OS, iOS, Sales, Budget, Metrics Analysis, Market Analysis, Market Research, Domestic Television..., Entertainment Industry..., Television, Broadcast Television, Television Production, Non-profit Volunteer, Loss Prevention, Retail Sales, Retail Marketing, Visual Merchandising, Multimedia
Education
Boise State University 2008 — 2012
Master of Science (MS), Instructional & Performance Technology (IPT)
California State University-Northridge 1992 — 1997
Bachelor of Arts (BA), Radio/TV-Film, Multi-Media Management and Production
Pasadena City College 1989 — 1992
Associate of Arts and Sciences (AAS), Communications, Broadcast Journalism & Television Production
Temple City High School 1983 — 1987
Diploma, General Studies
Cherell Miles Cherell Miles's TeleTech Experience October 2012 - Present
Job Customer Service Representative at TeleTech
Industry
Experience
TeleTech October 2012 - Present
Lucy Corr Village June 2011 - January 2012
InService America September 2008 - September 2008
Aaris Document Services February 2006 - February 2007
Skills
Medical Transcription, Receptionist Duties, Cashiering, Microsoft Office, Medical Records, Medical Coding, Typing, Indexing, Customer Service, Administrative..., Data Entry
Education
Bryant and Stratton College-Richmond 2009 — 2011
Associate's degree, Medical Administrative/Executive Assistant and Medical Secretary
TeleTech October 2012 - Present
Lucy Corr Village June 2011 - January 2012
InService America September 2008 - September 2008
Aaris Document Services February 2006 - February 2007
Skills
Medical Transcription, Receptionist Duties, Cashiering, Microsoft Office, Medical Records, Medical Coding, Typing, Indexing, Customer Service, Administrative..., Data Entry
Education
Bryant and Stratton College-Richmond 2009 — 2011
Associate's degree, Medical Administrative/Executive Assistant and Medical Secretary
Marco Pascua Marco Pascua's TeleTech Experience October 2004 - March 2005
Job Sous Chef at Four Aces Restaurant and Lounge
Industry Defense & Space
Experience
United States Air Force December 2009 - Present
Four Aces Restaurant and Lounge March 2015 - Present
Target December 2014 - March 2015
Patterson-UTI Drilling Company LLC August 2014 - November 2014
Havertys Furniture December 2009 - April 2010
Liquid Highway January 2009 - October 2009
Level One RealPage November 2008 - January 2009
Azia October 2007 - October 2008
TeleTech October 2004 - March 2005
Victoria's Secret Pink August 2002 - March 2005
Skills
Air Force, Security Clearance, Military, DoD, Military Operations, Command, Defense, National Security, Military Experience, Top Secret, Information Assurance, Operational Planning, Intelligence Analysis, Intelligence, Force Protection
Education
Bob Jones University 2001 — 2006
History
Harvest Christian Academy 1997 — 1999
High School
United States Air Force December 2009 - Present
Four Aces Restaurant and Lounge March 2015 - Present
Target December 2014 - March 2015
Patterson-UTI Drilling Company LLC August 2014 - November 2014
Havertys Furniture December 2009 - April 2010
Liquid Highway January 2009 - October 2009
Level One RealPage November 2008 - January 2009
Azia October 2007 - October 2008
TeleTech October 2004 - March 2005
Victoria's Secret Pink August 2002 - March 2005
Skills
Air Force, Security Clearance, Military, DoD, Military Operations, Command, Defense, National Security, Military Experience, Top Secret, Information Assurance, Operational Planning, Intelligence Analysis, Intelligence, Force Protection
Education
Bob Jones University 2001 — 2006
History
Harvest Christian Academy 1997 — 1999
High School
John Fritts John Fritts's TeleTech Experience November 2003 - September 2004
Job County Casework Manager at Fayette County Children and Youth Services
Industry Government Relations
Experience
Fayette County Children and Youth Services June 2013 - Present
Alliance health wraparound services January 2011 - December 2013
Fayette County Children and Youth Services November 2008 - June 2013
Alliance Health January 2008 - January 2010
Fayette County Children and Youth Services March 2006 - November 2008
Behavioral Health Rehabilitation Services January 2008 - May 2008
Chestnut Ridge Counseling Services Inc September 2007 - December 2007
Pressley Ridge School at Ohiopyle September 2004 - March 2006
Teletech November 2003 - September 2004
state delegate to Barbara Fleischauer January 2002 - May 2002
Skills
Group Therapy, Mental Health, Psychotherapy, Crisis Intervention, Mental Health Counseling, Adolescents, Therapists, Child Welfare, Interventions, Autism Spectrum..., Case Management, Social Services, Behavioral Health, Training, Child Development
Education
California University of Pennsylvania 2006 — 2008
Masters of Education, Counselor Education
West Virginia University 1999 — 2003
Bachelor arts, Political Science
Fayette County Children and Youth Services June 2013 - Present
Alliance health wraparound services January 2011 - December 2013
Fayette County Children and Youth Services November 2008 - June 2013
Alliance Health January 2008 - January 2010
Fayette County Children and Youth Services March 2006 - November 2008
Behavioral Health Rehabilitation Services January 2008 - May 2008
Chestnut Ridge Counseling Services Inc September 2007 - December 2007
Pressley Ridge School at Ohiopyle September 2004 - March 2006
Teletech November 2003 - September 2004
state delegate to Barbara Fleischauer January 2002 - May 2002
Skills
Group Therapy, Mental Health, Psychotherapy, Crisis Intervention, Mental Health Counseling, Adolescents, Therapists, Child Welfare, Interventions, Autism Spectrum..., Case Management, Social Services, Behavioral Health, Training, Child Development
Education
California University of Pennsylvania 2006 — 2008
Masters of Education, Counselor Education
West Virginia University 1999 — 2003
Bachelor arts, Political Science
Enrico Arenas Enrico Arenas's TeleTech Experience November 2009 - April 2010
Job Technical Support Engineer 1 at EMC
Industry Consumer Services
Experience
EMC August 2014 - Present
LDS Business College August 2010 - December 2012
TeleTech November 2009 - April 2010
Skills
Customer Service, Technical Support, Computer Hardware, Computer Repair, Windows, Teaching, Microsoft Office, Microsoft Word, Outlook, Active Directory, Instructional Design, ISM, Troubleshooting, Windows 7, Public Speaking, Leadership
Education
Brigham Young University 2013 — 2016
Bachelor's Degree, Computer S
LDS Business College 2010 — 2012
Associate of Science (AS), General Studies, 3.5
TEI 2009 — 2010
Diploma, Information Technology, 99
Benemerito de las Americas 2006 — 2009
High School, Mathematics, 93
Instituto Pierre Faure 2003 — 2006
Junior High, 96.3
EMC August 2014 - Present
LDS Business College August 2010 - December 2012
TeleTech November 2009 - April 2010
Skills
Customer Service, Technical Support, Computer Hardware, Computer Repair, Windows, Teaching, Microsoft Office, Microsoft Word, Outlook, Active Directory, Instructional Design, ISM, Troubleshooting, Windows 7, Public Speaking, Leadership
Education
Brigham Young University 2013 — 2016
Bachelor's Degree, Computer S
LDS Business College 2010 — 2012
Associate of Science (AS), General Studies, 3.5
TEI 2009 — 2010
Diploma, Information Technology, 99
Benemerito de las Americas 2006 — 2009
High School, Mathematics, 93
Instituto Pierre Faure 2003 — 2006
Junior High, 96.3
Chris Teeslink's TeleTech Experience February 2013 - Present
Job Consultant | Master Black Belt | Process Improvement, TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech February 2013 - Present
SYKES Enterprises Inc March 2004 - January 2013
ASI inc. Advanced Services Inc. January 2002 - March 2004
GE ASI 1998 - 2002
Skills
Six Sigma, Change Management, Call Centers, Process Improvement, Call Center, Team Management, Quality Management, Business Coaching, Account Management, Coaching, Workforce Management, Service Delivery, Customer Experience, Outsourcing, Operations Management, Leadership, Management, Contact Centers, Performance Management, Customer Satisfaction, Call Center Development, Vendor Management, Continuous Improvement, Business Process..., BPO, Training, CRM, Offshoring, Project Management, Strategy, Operational Excellence, Team Leadership, Employee Engagement, Quality Assurance, Cross-functional Team..., Process Management, Team Building, Business Analysis, Sales, Key Performance..., Telemarketing
Education
Black Hills State University 1990 — 1994
BS, Marketing
Stevens High School 1988 — 1990
Std, Std
TeleTech February 2013 - Present
SYKES Enterprises Inc March 2004 - January 2013
ASI inc. Advanced Services Inc. January 2002 - March 2004
GE ASI 1998 - 2002
Skills
Six Sigma, Change Management, Call Centers, Process Improvement, Call Center, Team Management, Quality Management, Business Coaching, Account Management, Coaching, Workforce Management, Service Delivery, Customer Experience, Outsourcing, Operations Management, Leadership, Management, Contact Centers, Performance Management, Customer Satisfaction, Call Center Development, Vendor Management, Continuous Improvement, Business Process..., BPO, Training, CRM, Offshoring, Project Management, Strategy, Operational Excellence, Team Leadership, Employee Engagement, Quality Assurance, Cross-functional Team..., Process Management, Team Building, Business Analysis, Sales, Key Performance..., Telemarketing
Education
Black Hills State University 1990 — 1994
BS, Marketing
Stevens High School 1988 — 1990
Std, Std
Iyob Araia Iyob Araia's TeleTech Experience March 2000 - July 2003
Job Vice President of Information & Media Technology at The Los Angeles Film School
Industry Higher Education
Experience
The Los Angeles Film School May 2013 - Present
Musicians Institute August 2007 - April 2013
PropertyID December 2006 - July 2007
North West College December 2003 - December 2006
TeleTech March 2000 - July 2003
Skills
Disaster Recovery, IT Operations, Security, Operating Systems, Technical Support, Strategic Planning, Software Development, Networking, Computer Hardware, Technical Leadership, Software Installation, System Administration, Windows, Firewalls, Guitar, VMware, IT Strategy, Management, Recording, Process Improvement, IT Management, Active Directory, Network Security, OS X, Integration, Databases, Project Planning, Project Management, Program Management, Motivation/goal setting, CampusVue, Virtualization, Datatel
Education
Asmera University 1995 — 1996
Up With People 1998 — 1999
Certification of Completion, International and Intercultural Communication and Community Development
California State Polytechnic University-Pomona 2002 — 2005
Bachelor's degree, Computer Science
Western Governors University 2012 — 2014
Master's Degree, MBA, Management and Strategy
The Los Angeles Film School May 2013 - Present
Musicians Institute August 2007 - April 2013
PropertyID December 2006 - July 2007
North West College December 2003 - December 2006
TeleTech March 2000 - July 2003
Skills
Disaster Recovery, IT Operations, Security, Operating Systems, Technical Support, Strategic Planning, Software Development, Networking, Computer Hardware, Technical Leadership, Software Installation, System Administration, Windows, Firewalls, Guitar, VMware, IT Strategy, Management, Recording, Process Improvement, IT Management, Active Directory, Network Security, OS X, Integration, Databases, Project Planning, Project Management, Program Management, Motivation/goal setting, CampusVue, Virtualization, Datatel
Education
Asmera University 1995 — 1996
Up With People 1998 — 1999
Certification of Completion, International and Intercultural Communication and Community Development
California State Polytechnic University-Pomona 2002 — 2005
Bachelor's degree, Computer Science
Western Governors University 2012 — 2014
Master's Degree, MBA, Management and Strategy
Brannigan Bellamy Brannigan Bellamy's TeleTech Experience August 2005 - October 2005
Job Promotional Manager/ Marketing at Team Marketing
Industry Executive Office
Experience
Team Marketing December 2008 - Present
Celebration Church May 2012 - November 2012
La-Z-Boy Furniture Galleries August 2006 - January 2007
National Service Center February 2006 - July 2006
TeleTech August 2005 - October 2005
Michelin Headquarters North America October 2004 - May 2005
Office of Lander University September 2003 - November 2003
Hayes Law Firm January 2003 - August 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, Typing, Social Media, Social Media Marketing, Social Skills, Business Planning, Business Strategy, Customer Service, Organization, Multi Tasking, Efficiency, Dynamics, Goal-oriented..., Success Driven, Event Management, Event Planning, Focus Groups, Project Management, Team Management, Leadership, Accounts Payable, Accounts Receivable, Paralegals, Secretarial Skills, Office Management, Compliance, Human Resources, Office Administration, PowerPoint
Education
Greenville Technical College 2011 — 2015
Associate's Degree, Business; Management/ Marketing, GPA 3.8
Lander University 2003 — 2005
course work, Business Administration, GPA 3.75
Bob Jones University
Clemson University
Greenville High School
Greenville High School
Greenville High School
Team Marketing December 2008 - Present
Celebration Church May 2012 - November 2012
La-Z-Boy Furniture Galleries August 2006 - January 2007
National Service Center February 2006 - July 2006
TeleTech August 2005 - October 2005
Michelin Headquarters North America October 2004 - May 2005
Office of Lander University September 2003 - November 2003
Hayes Law Firm January 2003 - August 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, Typing, Social Media, Social Media Marketing, Social Skills, Business Planning, Business Strategy, Customer Service, Organization, Multi Tasking, Efficiency, Dynamics, Goal-oriented..., Success Driven, Event Management, Event Planning, Focus Groups, Project Management, Team Management, Leadership, Accounts Payable, Accounts Receivable, Paralegals, Secretarial Skills, Office Management, Compliance, Human Resources, Office Administration, PowerPoint
Education
Greenville Technical College 2011 — 2015
Associate's Degree, Business; Management/ Marketing, GPA 3.8
Lander University 2003 — 2005
course work, Business Administration, GPA 3.75
Bob Jones University
Clemson University
Greenville High School
Greenville High School
Greenville High School
Patricia Vivar-Toledano's TeleTech Experience March 2010 - August 2010
Job Account manager at Allied Landscape Services
Industry Environmental Services
Experience
Allied Landscape Services August 2014 - Present
ValleyCrest Companies September 2010 - August 2014
TeleTech March 2010 - August 2010
Skills
Contract Negotiation, Budgets, Strategic Planning, Team Building, New Business Development, Account Management, Sales Management, Sustainability, Customer Service, Operations Management, Construction, Construction Management, Contract Management, Landscaping, Management
Education
CSU Sacramento 1998 — 2003
Bachelor of Business Administration (B.B.A.), Accounting
Allied Landscape Services August 2014 - Present
ValleyCrest Companies September 2010 - August 2014
TeleTech March 2010 - August 2010
Skills
Contract Negotiation, Budgets, Strategic Planning, Team Building, New Business Development, Account Management, Sales Management, Sustainability, Customer Service, Operations Management, Construction, Construction Management, Contract Management, Landscaping, Management
Education
CSU Sacramento 1998 — 2003
Bachelor of Business Administration (B.B.A.), Accounting
Andrew Harper Andrew Harper's TeleTech Experience 2001 - 2003
Job Sr. Product Specialist Conquest at vAuto
Industry Automotive
Experience
vAuto October 2012 - Present
Edmunds.com January 2011 - October 2012
L2T Media June 2010 - February 2011
Veretech Black Book Online 2007 - June 2010
Dominion Enterprises 2003 - 2007
Autobase, Inc. 2004 - 2005
TeleTech 2001 - 2003
Skills
E-commerce, Online Advertising, Online Marketing, Automotive, SEO, SEM, Automobile, B2B, CRM, Customer Retention, Dealers, Digital Marketing, Email Marketing, Lead Generation, Sales, Sales Process, Account Management, New Business Development, Product Development, Sales Management, Selling, Strategy, Advertising, Business Development, Competitive Analysis, Market Planning, Marketing, Marketing Management, Marketing Strategy, Product Management
Education
California State University-Long Beach
University of Phoenix
Bachelors of Science, Business Administration
vAuto October 2012 - Present
Edmunds.com January 2011 - October 2012
L2T Media June 2010 - February 2011
Veretech Black Book Online 2007 - June 2010
Dominion Enterprises 2003 - 2007
Autobase, Inc. 2004 - 2005
TeleTech 2001 - 2003
Skills
E-commerce, Online Advertising, Online Marketing, Automotive, SEO, SEM, Automobile, B2B, CRM, Customer Retention, Dealers, Digital Marketing, Email Marketing, Lead Generation, Sales, Sales Process, Account Management, New Business Development, Product Development, Sales Management, Selling, Strategy, Advertising, Business Development, Competitive Analysis, Market Planning, Marketing, Marketing Management, Marketing Strategy, Product Management
Education
California State University-Long Beach
University of Phoenix
Bachelors of Science, Business Administration
Emil Amante's TeleTech Experience January 2011 - April 2011
Job Experienced Associate at PwC
Industry Accounting
Experience
PwC January 2014 - Present
Brigham Young University Hawaii August 2013 - December 2013
PwC June 2013 - August 2013
Burr Pilger Mayer January 2013 - April 2013
Brigham Young University Hawaii October 2012 - January 2013
Professional Accounting Society September 2012 - December 2012
Filipino Student Chapter September 2012 - December 2012
Brigham Young University Hawaii April 2011 - October 2012
TeleTech January 2011 - April 2011
The Church of Jesus Christ of Latter-day Saints December 2008 - December 2010
Skills
PeopleSoft, HTML 5, CSS3, Perl, Microsoft Excel, Teamwork, SAP, Account Reconciliation, Customer Service, Microsoft Word, Public Speaking, Time Management, Accounting, Leadership, Access, Management, QuickBooks, CSS, General Ledger
Education
Brigham Young University - Hawaii 2011 — 2013
Bachelor of Science (BS), Accounting
Holy Angel University 2006 — 2008
Bachelor of Science (BS), Accounting
PwC January 2014 - Present
Brigham Young University Hawaii August 2013 - December 2013
PwC June 2013 - August 2013
Burr Pilger Mayer January 2013 - April 2013
Brigham Young University Hawaii October 2012 - January 2013
Professional Accounting Society September 2012 - December 2012
Filipino Student Chapter September 2012 - December 2012
Brigham Young University Hawaii April 2011 - October 2012
TeleTech January 2011 - April 2011
The Church of Jesus Christ of Latter-day Saints December 2008 - December 2010
Skills
PeopleSoft, HTML 5, CSS3, Perl, Microsoft Excel, Teamwork, SAP, Account Reconciliation, Customer Service, Microsoft Word, Public Speaking, Time Management, Accounting, Leadership, Access, Management, QuickBooks, CSS, General Ledger
Education
Brigham Young University - Hawaii 2011 — 2013
Bachelor of Science (BS), Accounting
Holy Angel University 2006 — 2008
Bachelor of Science (BS), Accounting
Brittshunda Collins Brittshunda Collins's TeleTech Experience Customer Servie RepresentativeSykesMarch 2012 - September 2012
Job Customer Service Representative at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech Customer Servie RepresentativeSykesMarch 2012 - September 2012
TeleTech May 2011 - January 2012
Foot Locker September 2010 - January 2011
Six Flags Over Georgia September 2010 - November 2010
Skills
Accounting, Call Centers, Customer Satisfaction, Customer Service, Invoicing, Workforce Management
Education
Westwood College-Atlanta Midtown 2013 — 2015
Associate's degree, Medical Office Management/Administration
Brown Mackie College-Atlanta 2010 — 2012
Associate's degree, Health/Health Care Administration/Management
Atlanta Job Corps Center 2006 — 2006
GED Diploma, GED
TeleTech Customer Servie RepresentativeSykesMarch 2012 - September 2012
TeleTech May 2011 - January 2012
Foot Locker September 2010 - January 2011
Six Flags Over Georgia September 2010 - November 2010
Skills
Accounting, Call Centers, Customer Satisfaction, Customer Service, Invoicing, Workforce Management
Education
Westwood College-Atlanta Midtown 2013 — 2015
Associate's degree, Medical Office Management/Administration
Brown Mackie College-Atlanta 2010 — 2012
Associate's degree, Health/Health Care Administration/Management
Atlanta Job Corps Center 2006 — 2006
GED Diploma, GED
Virginia (Alford) Jenkins's TeleTech Experience July 2015 - Present
Job Marketing Traffic Coordinator at TeleTech
Industry Marketing and Advertising
Experience
TeleTech July 2015 - Present
March of Dimes January 2014 - June 2015
Liquid Agency July 2013 - January 2014
Ingram Micro March 2011 - May 2013
UCLA Athletics August 2010 - February 2011
Special Olympics Orange County March 2010 - August 2010
San Diego State University Athletics May 2007 - May 2009
Skills
Event Planning, Social Media, Marketing, Management, Budgets, Customer Service, Time Management, Program Management, Social Media Marketing, Event Management, Social Networking, Marketing Communications, Account Management, Email Marketing, Public Relations, Marketing Strategy, Community Development, Online Advertising, Sports
Education
California State University-Long Beach 2010 — 2011
Master of Arts, Sport Management
San Diego State University-California State University 2005 — 2009
Bachelors of Science, Business Administration - Marketing
TeleTech July 2015 - Present
March of Dimes January 2014 - June 2015
Liquid Agency July 2013 - January 2014
Ingram Micro March 2011 - May 2013
UCLA Athletics August 2010 - February 2011
Special Olympics Orange County March 2010 - August 2010
San Diego State University Athletics May 2007 - May 2009
Skills
Event Planning, Social Media, Marketing, Management, Budgets, Customer Service, Time Management, Program Management, Social Media Marketing, Event Management, Social Networking, Marketing Communications, Account Management, Email Marketing, Public Relations, Marketing Strategy, Community Development, Online Advertising, Sports
Education
California State University-Long Beach 2010 — 2011
Master of Arts, Sport Management
San Diego State University-California State University 2005 — 2009
Bachelors of Science, Business Administration - Marketing
Vladimir Valdi Tchakalsky Vladimir Valdi Tchakalsky's TeleTech Experience June 2011 - September 2011
Job Helping Clients Succeed
Industry Wireless
Experience
Precise Marketing LLC and POS of Las Vegas (d.b.a) August 2004 - Present
Shift 4 Corporation May 2012 - August 2013
SpeechTronics March 2006 - January 2012
TeleTech June 2011 - September 2011
Clearwire April 2010 - September 2011
SpeechPhone August 2004 - April 2010
BANSA - Bulgarian Sleep Disorders and Sleep Apnea Association April 1998 - January 2000
Ellite Products LLC May 1995 - January 2000
Skills
Market Penetration..., Business & Channel..., Key Account Management, Strategic Partnership..., Customer Relationship..., Complex Negotiations &..., Territory Startup &..., Sales Team Training &..., Forecasting & Market..., International Business, Negotiation, Business, Management, Program Management, Call Center, Leadership, Strategic Partnerships, Customer Retention, B2B, Networking, Team Management, Strategy, Sales Process, Training, Market Penetration, Marketing Strategy, Customer Service, Telecommunications, Marketing, Enterprise Software, Lead Generation, Process Improvement, Product Development, Wireless, Market Analysis, VoIP, CRM, Project Management, Forecasting, E-commerce, Business Development, Mobile Devices, Customer Satisfaction, Account Management, SaaS, Call Centers, Customer Experience, Direct Sales, Direct Marketing, Product Management
Education
Keller Graduate School of Management of DeVry University 2002 — 2005
MBA, Marketing, International Business, and Finance, 3.97
Keller Graduate School of Management of DeVry University 2010 — 2012
Graduate Certificate, Wireless Communications, 3.86
California State University-Long Beach 2000 — 2002
American Language Institute
Universitet za nacionalno i svetovno stopanstvo 1998 — 2000
Post-Graduate, Marketing, Advertising, and Business Communications
Universitet za nacionalno i svetovno stopanstvo 1984 — 1989
Bachelor of Business Administration, Business in agriculture
Precise Marketing LLC and POS of Las Vegas (d.b.a) August 2004 - Present
Shift 4 Corporation May 2012 - August 2013
SpeechTronics March 2006 - January 2012
TeleTech June 2011 - September 2011
Clearwire April 2010 - September 2011
SpeechPhone August 2004 - April 2010
BANSA - Bulgarian Sleep Disorders and Sleep Apnea Association April 1998 - January 2000
Ellite Products LLC May 1995 - January 2000
Skills
Market Penetration..., Business & Channel..., Key Account Management, Strategic Partnership..., Customer Relationship..., Complex Negotiations &..., Territory Startup &..., Sales Team Training &..., Forecasting & Market..., International Business, Negotiation, Business, Management, Program Management, Call Center, Leadership, Strategic Partnerships, Customer Retention, B2B, Networking, Team Management, Strategy, Sales Process, Training, Market Penetration, Marketing Strategy, Customer Service, Telecommunications, Marketing, Enterprise Software, Lead Generation, Process Improvement, Product Development, Wireless, Market Analysis, VoIP, CRM, Project Management, Forecasting, E-commerce, Business Development, Mobile Devices, Customer Satisfaction, Account Management, SaaS, Call Centers, Customer Experience, Direct Sales, Direct Marketing, Product Management
Education
Keller Graduate School of Management of DeVry University 2002 — 2005
MBA, Marketing, International Business, and Finance, 3.97
Keller Graduate School of Management of DeVry University 2010 — 2012
Graduate Certificate, Wireless Communications, 3.86
California State University-Long Beach 2000 — 2002
American Language Institute
Universitet za nacionalno i svetovno stopanstvo 1998 — 2000
Post-Graduate, Marketing, Advertising, and Business Communications
Universitet za nacionalno i svetovno stopanstvo 1984 — 1989
Bachelor of Business Administration, Business in agriculture
Christian Carter's TeleTech Experience June 2009 - July 2009
Job Credit Risk Analyst at Goldman Sachs
Industry Investment Banking
Experience
Goldman Sachs January 2015 - Present
Brigham Young University August 2013 - January 2015
Brigham Young University January 2013 - January 2015
Goldman Sachs May 2014 - August 2014
Federal Judicial Center September 2012 - December 2012
The Church of Jesus Christ of Latter-day Saints September 2011 - April 2012
TeleTech June 2009 - July 2009
Brigham Young University October 2008 - March 2009
Skills
Teaching, Public Speaking, Religion, Writing, Microsoft Office, Team Leadership, Initiator, Group Management, Data Analysis, Political Science, Stata, Research, Editing, Statistics, Analysis, Technical Writing, Quantitative Analytics, Data Entry, Training, Microsoft Excel, Leadership Development, Tutoring, Quantitative Research, Teamwork, Curriculum Design, Curriculum Development, Spanish, Qualtrics, Survey Design, Survey Research, Management, Leadership
Education
Brigham Young University 2008 — 2014
Bachelor of Political Science, Business Administration and Management, General
Goldman Sachs January 2015 - Present
Brigham Young University August 2013 - January 2015
Brigham Young University January 2013 - January 2015
Goldman Sachs May 2014 - August 2014
Federal Judicial Center September 2012 - December 2012
The Church of Jesus Christ of Latter-day Saints September 2011 - April 2012
TeleTech June 2009 - July 2009
Brigham Young University October 2008 - March 2009
Skills
Teaching, Public Speaking, Religion, Writing, Microsoft Office, Team Leadership, Initiator, Group Management, Data Analysis, Political Science, Stata, Research, Editing, Statistics, Analysis, Technical Writing, Quantitative Analytics, Data Entry, Training, Microsoft Excel, Leadership Development, Tutoring, Quantitative Research, Teamwork, Curriculum Design, Curriculum Development, Spanish, Qualtrics, Survey Design, Survey Research, Management, Leadership
Education
Brigham Young University 2008 — 2014
Bachelor of Political Science, Business Administration and Management, General
jolene meloche's TeleTech Experience November 2003 - October 2004
Job
Industry Logistics and Supply Chain
Experience
Samuel, Son & Co., Limited December 2014 - Present
Samuel, Son & Co., Limited November 2006 - Present
Samuel, Son & Co., Limited November 2006 - October 2011
Extendicare Health Services, Inc. March 2004 - September 2005
TeleTech November 2003 - October 2004
Skills
Customer Service, Logistics, Metallurgy, Strategic Planning, Accounts Payable, Administrative Work, Liaison, Transportation Planning, Coordinating Schedules, Communication Skills, Metals, Contract Negotiation, Procurement, Supply Chain Management, Purchasing, New Business Development, Inventory Management, Continuous Improvement, Manufacturing
Education
Cambrian College 2004 — 2005
Nursing Assistance, Health Care
Samuel, Son & Co., Limited December 2014 - Present
Samuel, Son & Co., Limited November 2006 - Present
Samuel, Son & Co., Limited November 2006 - October 2011
Extendicare Health Services, Inc. March 2004 - September 2005
TeleTech November 2003 - October 2004
Skills
Customer Service, Logistics, Metallurgy, Strategic Planning, Accounts Payable, Administrative Work, Liaison, Transportation Planning, Coordinating Schedules, Communication Skills, Metals, Contract Negotiation, Procurement, Supply Chain Management, Purchasing, New Business Development, Inventory Management, Continuous Improvement, Manufacturing
Education
Cambrian College 2004 — 2005
Nursing Assistance, Health Care
Amanda Metzger Amanda Metzger's TeleTech Experience May 2012 - August 2012
Job Professional seeking new opportunity.
Industry Civic & Social Organization
Experience
The Road Toad Restaurant August 2012 - Present
TeleTech May 2012 - August 2012
Student Conservation Association February 2011 - December 2011
Giant Food October 2009 - May 2011
Gymboree June 2007 - October 2009
Skills
Customer Service, Adobe Creative Suite, Social Media, Research, Community Outreach, Public Speaking, Microsoft Office, Volunteer Management, Nonprofits, Event Planning, Fundraising, Community Development, Program Management, Program Development, PowerPoint, Microsoft Excel, Editing, Public Relations, Project Management, Sustainability, Strategic Planning, Team Building, Data Entry, Environmental Education, Press Releases, Leadership Development, Economic Development, Conflict Resolution, Facebook, Marketing, Volunteering, Sustainable Development, Conservation Issues, Outdoor Recreation, Community Organizing
Education
California University of Pennsylvania 2009 — 2010
Bachelor's degree, History
Old Dominion University 2006 — 2009
International Relations and Affairs
The Road Toad Restaurant August 2012 - Present
TeleTech May 2012 - August 2012
Student Conservation Association February 2011 - December 2011
Giant Food October 2009 - May 2011
Gymboree June 2007 - October 2009
Skills
Customer Service, Adobe Creative Suite, Social Media, Research, Community Outreach, Public Speaking, Microsoft Office, Volunteer Management, Nonprofits, Event Planning, Fundraising, Community Development, Program Management, Program Development, PowerPoint, Microsoft Excel, Editing, Public Relations, Project Management, Sustainability, Strategic Planning, Team Building, Data Entry, Environmental Education, Press Releases, Leadership Development, Economic Development, Conflict Resolution, Facebook, Marketing, Volunteering, Sustainable Development, Conservation Issues, Outdoor Recreation, Community Organizing
Education
California University of Pennsylvania 2009 — 2010
Bachelor's degree, History
Old Dominion University 2006 — 2009
International Relations and Affairs
Steven Crosby Steven Crosby's TeleTech Experience February 2012 - August 2012
Job Student at BYUIdaho
Industry Mining & Metals
Experience
JCPenney May 2015 - Present
BYU-Idaho April 2010 - Present
TeleTech February 2012 - August 2012
Valley Wide Home and Ranch August 2011 - October 2011
McDonald's Corporation March 2007 - April 2011
Skills
Microsoft Office, Computer Science, Computer Hardware, Classification, Environmental Science, Geology, Earth Science, Mineralogy, PowerPoint, Microsoft Word, Microsoft Excel, Engineering, Field Work, Management
Education
Brigham Young University - Idaho 2010 — 2016
Bachelor of Science (B.S.), Geological/Geophysical Engineering
JCPenney May 2015 - Present
BYU-Idaho April 2010 - Present
TeleTech February 2012 - August 2012
Valley Wide Home and Ranch August 2011 - October 2011
McDonald's Corporation March 2007 - April 2011
Skills
Microsoft Office, Computer Science, Computer Hardware, Classification, Environmental Science, Geology, Earth Science, Mineralogy, PowerPoint, Microsoft Word, Microsoft Excel, Engineering, Field Work, Management
Education
Brigham Young University - Idaho 2010 — 2016
Bachelor of Science (B.S.), Geological/Geophysical Engineering
Seif Ammus Seif Ammus's TeleTech Experience July 2014 - Present
Job Counsel Consulting and Technology at TeleTech
Industry Law Practice
Experience
TeleTech July 2014 - Present
Bechtel Corporation August 2012 - July 2014
Bechtel Civil Infrastructure May 2013 - August 2013
University of Maryland School of Law January 2012 - August 2012
Federal Communications Commission September 2010 - December 2010
Legal Aid Bureau, Inc. October 2009 - August 2010
Maryland Office of the Attorney General May 2009 - August 2009
Skills
Hearings, Public Speaking, Policy, Corporate Law, Microsoft Office, Due Diligence, Microsoft Excel, Legal Assistance, Negotiation, Contract Negotiation, Nonprofits, Leadership, Event Planning, Analysis, PowerPoint, Social Media, Legal Writing, Legal Research
Education
University of Maryland School of Law 2008 — 2011
Juris Doctor
Boston College - Carroll School of Management 2004 — 2008
B.S., Finance
TeleTech July 2014 - Present
Bechtel Corporation August 2012 - July 2014
Bechtel Civil Infrastructure May 2013 - August 2013
University of Maryland School of Law January 2012 - August 2012
Federal Communications Commission September 2010 - December 2010
Legal Aid Bureau, Inc. October 2009 - August 2010
Maryland Office of the Attorney General May 2009 - August 2009
Skills
Hearings, Public Speaking, Policy, Corporate Law, Microsoft Office, Due Diligence, Microsoft Excel, Legal Assistance, Negotiation, Contract Negotiation, Nonprofits, Leadership, Event Planning, Analysis, PowerPoint, Social Media, Legal Writing, Legal Research
Education
University of Maryland School of Law 2008 — 2011
Juris Doctor
Boston College - Carroll School of Management 2004 — 2008
B.S., Finance
Mustafa Ajlouni, MBA Mustafa Ajlouni, MBA's TeleTech Experience March 2014 - June 2014
Job PNC Bank
Industry Accounting
Experience
Mourjan June 2013 - Present
PNC February 2015 - June 2015
SMGI November 2014 - February 2015
TeleTech March 2014 - June 2014
Teleperformance October 2013 - March 2014
California University of Pennsylvania January 2012 - May 2013
Talal Abu-Ghazaleh Public Accounting Firm May 2011 - July 2011
Basha'er Company July 2010 - January 2011
Muskingum University September 2009 - May 2010
Coll Materials, LLC September 2009 - December 2009
Skills
Analysis, Training, Market Research, Financial Analysis, Time Management, Data Analysis, Strategic Planning, Teamwork, Budgets, Recruiting, Project Management, Risk Management, Human Resources, Project Planning, Coaching, Leadership, Teaching, Auditing, Team Leadership, Management, Business Strategy, Financial Accounting, Payroll, Access, Leadership Development, Outlook, Cash Flow, Administration, Interviews, Team Building, Policy, Team Management, Process Improvement, Event Planning, SPSS, Microsoft Office, Research, Public Speaking, Accounting, Business Analyst, Financial Analyst, GUI, DOS
Education
California University of Pennsylvania 2012 — 2013
Masters in Business Administration, MBA, 3.8/4.0
Muskingum University 2007 — 2010
Bachelor of Arts (B.A.), Accounting and Business/Management
Mourjan June 2013 - Present
PNC February 2015 - June 2015
SMGI November 2014 - February 2015
TeleTech March 2014 - June 2014
Teleperformance October 2013 - March 2014
California University of Pennsylvania January 2012 - May 2013
Talal Abu-Ghazaleh Public Accounting Firm May 2011 - July 2011
Basha'er Company July 2010 - January 2011
Muskingum University September 2009 - May 2010
Coll Materials, LLC September 2009 - December 2009
Skills
Analysis, Training, Market Research, Financial Analysis, Time Management, Data Analysis, Strategic Planning, Teamwork, Budgets, Recruiting, Project Management, Risk Management, Human Resources, Project Planning, Coaching, Leadership, Teaching, Auditing, Team Leadership, Management, Business Strategy, Financial Accounting, Payroll, Access, Leadership Development, Outlook, Cash Flow, Administration, Interviews, Team Building, Policy, Team Management, Process Improvement, Event Planning, SPSS, Microsoft Office, Research, Public Speaking, Accounting, Business Analyst, Financial Analyst, GUI, DOS
Education
California University of Pennsylvania 2012 — 2013
Masters in Business Administration, MBA, 3.8/4.0
Muskingum University 2007 — 2010
Bachelor of Arts (B.A.), Accounting and Business/Management
Nadine Castro's TeleTech Experience 2008 - 2008
Job Public Safety and Communications Professional
Industry Public Safety
Experience
City of Alexandria February 2013 - Present
Arlington County August 2011 - February 2013
City of Hampton 2008 - 2011
Virginia Wesleyan College August 2007 - May 2008
Teletech 2008 - 2008
Portsmouth Public Schools August 2005 - July 2007
Skills
Emergency Management, AP Style, Public Safety, Program Management, Spanish, Teaching, Public Relations, Employee Training, Policy, Training, Homeland Security, Interviews, Criminal Justice, Human Resources, Crisis Management, Government, Preparedness
Education
Capella University 2010 — 2016
Doctor of Philosophy (Ph.D.), Public Safety and Communications
Old Dominion University 2006 — 2008
Career Development Courses, Applied Linguistics
Bloomsburg University of Pennsylvania 2000 — 2004
Bachelor of Science (BS), Secondary Education and Teaching
City of Alexandria February 2013 - Present
Arlington County August 2011 - February 2013
City of Hampton 2008 - 2011
Virginia Wesleyan College August 2007 - May 2008
Teletech 2008 - 2008
Portsmouth Public Schools August 2005 - July 2007
Skills
Emergency Management, AP Style, Public Safety, Program Management, Spanish, Teaching, Public Relations, Employee Training, Policy, Training, Homeland Security, Interviews, Criminal Justice, Human Resources, Crisis Management, Government, Preparedness
Education
Capella University 2010 — 2016
Doctor of Philosophy (Ph.D.), Public Safety and Communications
Old Dominion University 2006 — 2008
Career Development Courses, Applied Linguistics
Bloomsburg University of Pennsylvania 2000 — 2004
Bachelor of Science (BS), Secondary Education and Teaching
Amber Tanner's TeleTech Experience October 2006 - December 2007
Job Denials Management Rep/Refunds Specialist at Sutter Health
Industry Hospital & Health Care
Experience
Sutter Health September 2014 - Present
Lodi Memorial Hospital/Lodi Health/J&L Teamworks May 2013 - May 2014
MedAmerica August 2012 - April 2013
West Asset Management October 2010 - August 2011
West Asset Management October 2010 - August 2011
Mary Magdalene Community Service February 2010 - July 2010
Property Management Experts October 2009 - December 2009
TeleTech October 2006 - December 2007
Skills
Training, Invoicing, Filing, Data Entry, Customer Service
Education
Institute of Technology 2011 — 2012
Technical Diploma, Medical Billing and Coding
Franklin Senior High School
Diploma
Sutter Health September 2014 - Present
Lodi Memorial Hospital/Lodi Health/J&L Teamworks May 2013 - May 2014
MedAmerica August 2012 - April 2013
West Asset Management October 2010 - August 2011
West Asset Management October 2010 - August 2011
Mary Magdalene Community Service February 2010 - July 2010
Property Management Experts October 2009 - December 2009
TeleTech October 2006 - December 2007
Skills
Training, Invoicing, Filing, Data Entry, Customer Service
Education
Institute of Technology 2011 — 2012
Technical Diploma, Medical Billing and Coding
Franklin Senior High School
Diploma
Janice Russell CMRS's TeleTech Experience October 2014 - Present
Job Certified Medical Reimbursement Specialist
Industry Hospital & Health Care
Experience
TeleTech October 2014 - Present
Skills
CMRS-Certified Medical..., Medical Terminology, Medical Records, Medical Billing, Data Entry, Medical Coding, Customer Service, Appointment Scheduling, Certified Microsoft..., Grant Writing, Federal Government..., Event Planning, Human Resources, Resume Writing
Education
Bryant and Stratton College-Milwaukee 2009 — 2013
Associate of Science (A.S.), Medical Administrative/Executive Assistant, 3.37
TeleTech October 2014 - Present
Skills
CMRS-Certified Medical..., Medical Terminology, Medical Records, Medical Billing, Data Entry, Medical Coding, Customer Service, Appointment Scheduling, Certified Microsoft..., Grant Writing, Federal Government..., Event Planning, Human Resources, Resume Writing
Education
Bryant and Stratton College-Milwaukee 2009 — 2013
Associate of Science (A.S.), Medical Administrative/Executive Assistant, 3.37
Tracey Nobel Tracey Nobel's TeleTech Experience October 2010 - May 2011
Job Digital Content Specialist at Pearson Learning Solutions
Industry E-Learning
Experience
Pearson Learning Solutions June 2011 - Present
TeleTech October 2010 - May 2011
Aurora Loan Services February 2009 - October 2010
Westwood College Online August 2005 - September 2009
Policy Studies June 2008 - November 2008
TeleTech October 2007 - April 2008
Westwood College Online October 2004 - March 2007
eCollege 1999 - 2004
Skills
E-learning, Instructional Design, Adult Education, Curriculum Design, Instructor-led Training, Technical Support, Project Management, Adobe eLearning Suite, E-Learning, Higher Education, Distance Learning, Training, Program Management, Microsoft Office, Employee Training, ADDIE, Adobe Acrobat, Educational Technology, Content Development, Instructional Technology, Blended Learning, Captivate, Learning Management..., Leadership, Learning Management, Technical Writing, Multimedia, Needs Analysis
Education
California State University-Fullerton 2003 — 2005
MS, Instructional Design and Technology
University of Florida 1994 — 1998
BS, Public Relations
Pearson Learning Solutions June 2011 - Present
TeleTech October 2010 - May 2011
Aurora Loan Services February 2009 - October 2010
Westwood College Online August 2005 - September 2009
Policy Studies June 2008 - November 2008
TeleTech October 2007 - April 2008
Westwood College Online October 2004 - March 2007
eCollege 1999 - 2004
Skills
E-learning, Instructional Design, Adult Education, Curriculum Design, Instructor-led Training, Technical Support, Project Management, Adobe eLearning Suite, E-Learning, Higher Education, Distance Learning, Training, Program Management, Microsoft Office, Employee Training, ADDIE, Adobe Acrobat, Educational Technology, Content Development, Instructional Technology, Blended Learning, Captivate, Learning Management..., Leadership, Learning Management, Technical Writing, Multimedia, Needs Analysis
Education
California State University-Fullerton 2003 — 2005
MS, Instructional Design and Technology
University of Florida 1994 — 1998
BS, Public Relations
Joshua Cruickshank's TeleTech Experience October 2010 - May 2012
Job VP Sales at Know Yourself
Industry Health, Wellness and Fitness
Experience
Know Yourself July 2015 - Present
ZAAZ Studios May 2012 - Present
TeleTech October 2010 - May 2012
Rainmaker Systems September 2007 - October 2010
CAS Systems, Inc 2001 - 2007
Techmar Communications August 1998 - June 2001
Skills
Lead Generation, Call Center, Sales, Management, Outsourcing, B2B, Account Management, BPO, Revenue Cycle Management, Complex Sales, Sales Compensation, Multi-channel Retail, Executive Management, P&L Accountability, Sales Process, Salesforce.com, Strategic Planning, Marketing Strategy, Vice Presidents, Call Centers, CRM, New Business Development, Income Statement, Start-ups, Cross-functional Team..., Demand Generation, Sales Management, SaaS, Strategic Partnerships, Direct Sales, Sales Operations, Go-to-market Strategy, Professional Services, Channel Partners, Solution Selling, Leadership, Selling, Business Alliances, P&L Management
Education
Boston College 1990 — 1994
BA, Economics, English
Onteora Central High School 1986 — 1990
Know Yourself July 2015 - Present
ZAAZ Studios May 2012 - Present
TeleTech October 2010 - May 2012
Rainmaker Systems September 2007 - October 2010
CAS Systems, Inc 2001 - 2007
Techmar Communications August 1998 - June 2001
Skills
Lead Generation, Call Center, Sales, Management, Outsourcing, B2B, Account Management, BPO, Revenue Cycle Management, Complex Sales, Sales Compensation, Multi-channel Retail, Executive Management, P&L Accountability, Sales Process, Salesforce.com, Strategic Planning, Marketing Strategy, Vice Presidents, Call Centers, CRM, New Business Development, Income Statement, Start-ups, Cross-functional Team..., Demand Generation, Sales Management, SaaS, Strategic Partnerships, Direct Sales, Sales Operations, Go-to-market Strategy, Professional Services, Channel Partners, Solution Selling, Leadership, Selling, Business Alliances, P&L Management
Education
Boston College 1990 — 1994
BA, Economics, English
Onteora Central High School 1986 — 1990
Danel Kuhlmann's TeleTech Experience January 1998 - May 2002
Job Global Director Marketing & Communications at Financial Planning Standards Board Ltd.
Industry Telecommunications
Experience
Financial Planning Standards Board Ltd. July 2014 - Present
Colorado Rush Soccer Board of Directors January 2013 - Present
Alorica October 2009 - June 2014
CenturyLink October 2007 - October 2009
CenturyLink 2004 - 2007
CenturyLink October 2003 - February 2004
NCO Group May 2002 - October 2003
TeleTech January 1998 - May 2002
MCI June 1992 - January 1998
Skills
Corporate Communications, Employee Communications, Corporate Social Media, Launch Events, Grand Openings, Press Conferences, Media Relations, Site Closure, Brand Awareness, Employer Branding, Employee Recognition, Lead Generation, Culture Ambassador, Internal Brand Advocate, Press Releases, Event Management, Employee Engagement, Marketing Strategy, Community Management, Internal & External..., Executive..., Executive Writing, Call Center, Internal Communications, Marketing, Internal Audit, Strategic Planning, Leadership, Online Advertising, Marketing Management, Recruiting, Culture, Marketing Communications, Marketing..., Branding Experience, Call Centers, Digital Marketing, CRM, Strategy, Management, B2B, Budgets, Strategic Partnerships, Customer Experience, Professional..., Event Planning, B2B Marketing, Program Management, Customer Retention, Customer Acquisition
Education
Briar Cliff University 1987 — 1992
Bachelor of Arts, Education, Business
Denison High School 1983 — 1987
High School Graduate National Honor Society Degree, Business, Basketball and Socialization
Financial Planning Standards Board Ltd. July 2014 - Present
Colorado Rush Soccer Board of Directors January 2013 - Present
Alorica October 2009 - June 2014
CenturyLink October 2007 - October 2009
CenturyLink 2004 - 2007
CenturyLink October 2003 - February 2004
NCO Group May 2002 - October 2003
TeleTech January 1998 - May 2002
MCI June 1992 - January 1998
Skills
Corporate Communications, Employee Communications, Corporate Social Media, Launch Events, Grand Openings, Press Conferences, Media Relations, Site Closure, Brand Awareness, Employer Branding, Employee Recognition, Lead Generation, Culture Ambassador, Internal Brand Advocate, Press Releases, Event Management, Employee Engagement, Marketing Strategy, Community Management, Internal & External..., Executive..., Executive Writing, Call Center, Internal Communications, Marketing, Internal Audit, Strategic Planning, Leadership, Online Advertising, Marketing Management, Recruiting, Culture, Marketing Communications, Marketing..., Branding Experience, Call Centers, Digital Marketing, CRM, Strategy, Management, B2B, Budgets, Strategic Partnerships, Customer Experience, Professional..., Event Planning, B2B Marketing, Program Management, Customer Retention, Customer Acquisition
Education
Briar Cliff University 1987 — 1992
Bachelor of Arts, Education, Business
Denison High School 1983 — 1987
High School Graduate National Honor Society Degree, Business, Basketball and Socialization
Jenica Moore Jenica Moore's TeleTech Experience January 2001 - January 2002
Job Medical Assistant at Family Health Care
Industry Medical Practice
Experience
Family Health Care August 2012 - Present
Cambridge Real Estate Services June 2011 - August 2012
BI-LO, LLC August 2009 - March 2010
Dial America Marketing September 2003 - September 2005
Sav A Ton Service Center May 2002 - November 2002
Teletech January 2001 - January 2002
Dress Barn June 2000 - January 2001
Skills
Office Equipment, 10 Key, Microsoft Office, Multi-line Phone, Customer Service, Telemarketing, scanners, Filing, Records, Billing, invoicing, Staff Scheduling, Appointment Scheduling, Cpr Certified, Internet Research, People-oriented, Retail, Direct Sales
Education
Brown Mackie College-Boise 2010 — 2012
Associate of Science (AS), Allied Health and Medical Assisting Services
Mauldin High School 1997 — 2001
High School/Secondary Diplomas and Certificates
Family Health Care August 2012 - Present
Cambridge Real Estate Services June 2011 - August 2012
BI-LO, LLC August 2009 - March 2010
Dial America Marketing September 2003 - September 2005
Sav A Ton Service Center May 2002 - November 2002
Teletech January 2001 - January 2002
Dress Barn June 2000 - January 2001
Skills
Office Equipment, 10 Key, Microsoft Office, Multi-line Phone, Customer Service, Telemarketing, scanners, Filing, Records, Billing, invoicing, Staff Scheduling, Appointment Scheduling, Cpr Certified, Internet Research, People-oriented, Retail, Direct Sales
Education
Brown Mackie College-Boise 2010 — 2012
Associate of Science (AS), Allied Health and Medical Assisting Services
Mauldin High School 1997 — 2001
High School/Secondary Diplomas and Certificates
Jennifer Ake Jennifer Ake's TeleTech Experience June 2010 - Present
Job Business Analyst at Teletech Holdings
Industry Outsourcing/Offshoring
Experience
Teletech Holdings November 2011 - Present
TeleTech June 2010 - Present
TeleTech April 2008 - June 2010
TeleTech August 2006 - April 2008
Darden Restaurants April 2004 - August 2006
Teleperformance 2000 - 2004
Education
California University of Pennsylvania 2009 — 2013
Liberal Arts, Business and Marketing
Teletech Holdings November 2011 - Present
TeleTech June 2010 - Present
TeleTech April 2008 - June 2010
TeleTech August 2006 - April 2008
Darden Restaurants April 2004 - August 2006
Teleperformance 2000 - 2004
Education
California University of Pennsylvania 2009 — 2013
Liberal Arts, Business and Marketing
David Figgat David Figgat's TeleTech Experience November 2001 - November 2003
Job Group Executive at TSYS
Industry Financial Services
Experience
TSYS December 2003 - Present
TeleTech November 2001 - November 2003
American Express 1981 - 1984
Skills
Credit Cards, Acquisition Integration, Restructuring, Mergers, Executive Management, Banking, Business Transformation, Business Analysis, Financial Services, Leadership, Mergers, Outsourcing, Program Management, Risk Management, Strategy, Vendor Management, CRM, Strategic Planning
Education
University of Utah - David Eccles School of Business 1984 — 1985
MBA, Finance & economics
Brigham Young University
Bachelor of Science (B.S.), Finance and economics
TSYS December 2003 - Present
TeleTech November 2001 - November 2003
American Express 1981 - 1984
Skills
Credit Cards, Acquisition Integration, Restructuring, Mergers, Executive Management, Banking, Business Transformation, Business Analysis, Financial Services, Leadership, Mergers, Outsourcing, Program Management, Risk Management, Strategy, Vendor Management, CRM, Strategic Planning
Education
University of Utah - David Eccles School of Business 1984 — 1985
MBA, Finance & economics
Brigham Young University
Bachelor of Science (B.S.), Finance and economics
Marsha Marhefka's TeleTech Experience September 1998 - May 2004
Job Telecommunications Professional
Industry Telecommunications
Experience
American Broadband Inc. April 2005 - April 2010
TeleTech September 1998 - May 2004
Bell Atlantic April 1968 - May 1998
Skills
Telecommunications, Cable Broadband, Multi-tasking..., Broadband, VoIP, Call Center
Education
California University of Pennsylvania 1980 — 1984
Penn State University
Uniontown Senior High School
American Broadband Inc. April 2005 - April 2010
TeleTech September 1998 - May 2004
Bell Atlantic April 1968 - May 1998
Skills
Telecommunications, Cable Broadband, Multi-tasking..., Broadband, VoIP, Call Center
Education
California University of Pennsylvania 1980 — 1984
Penn State University
Uniontown Senior High School
Amy (Spandau/Allen) Marmolejo Amy (Spandau/Allen) Marmolejo's TeleTech Experience July 2004 - April 2008
Job CFO
Industry Computer Software
Experience
Tendril December 2012 - Present
Tendril July 2011 - Present
Southside Ditch Company February 2009 - December 2011
Rocky Mountain Lazy J Bar S Ranch December 1998 - December 2011
Array BioPharma May 2008 - July 2011
TeleTech July 2004 - April 2008
Ernst & Young August 2002 - June 2004
Curious Theatre Company January 2003 - December 2003
PricewaterhouseCoopers LLP 1999 - 2002
KPMG US January 1998 - December 1998
Skills
CPA, GL, SEC filings, Financial Reporting, International, SOX 404, Strategic Planning, Forecasting, Board Relations, Investor Relations, Debt & Equity Financing, Team Building, Team Leadership, Technical Accounting..., Financial Analysis, Sarbanes-Oxley Act, Accounting, Internal Controls, SEC Filings, Financial Modeling
Education
California Lutheran University 1993 — 1997
B.S., Accounting
Tendril December 2012 - Present
Tendril July 2011 - Present
Southside Ditch Company February 2009 - December 2011
Rocky Mountain Lazy J Bar S Ranch December 1998 - December 2011
Array BioPharma May 2008 - July 2011
TeleTech July 2004 - April 2008
Ernst & Young August 2002 - June 2004
Curious Theatre Company January 2003 - December 2003
PricewaterhouseCoopers LLP 1999 - 2002
KPMG US January 1998 - December 1998
Skills
CPA, GL, SEC filings, Financial Reporting, International, SOX 404, Strategic Planning, Forecasting, Board Relations, Investor Relations, Debt & Equity Financing, Team Building, Team Leadership, Technical Accounting..., Financial Analysis, Sarbanes-Oxley Act, Accounting, Internal Controls, SEC Filings, Financial Modeling
Education
California Lutheran University 1993 — 1997
B.S., Accounting
Aaron Forte Aaron Forte's TeleTech Experience May 2013 - June 2013
Job Instructional Designer at Enercon Services
Industry Information Technology and Services
Experience
Bank of America September 2013 - Present
Enercon Services December 2014 - May 2015
TeleTech May 2013 - June 2013
Lash Group February 2013 - May 2013
PM Solutions November 2012 - May 2013
Aaron's, Inc January 2012 - May 2012
People's Emergency Center December 2011 - May 2012
Geisinger Healthcare Professionals January 2011 - December 2011
Wine and Spirits May 2009 - April 2011
Kmart Company January 2010 - August 2010
Skills
Instructional Design, Captivate, ADDIE, PowerPoint, Needs Analysis, Microsoft Office, Instructional Technology, Blended Learning, Training, Research, Analysis, Social Media, Strategic Planning, Instructor-led Training, Learning Management..., Leadership, Curriculum Design, Photoshop, Technical Writing, Microsoft Word, Customer Service, Lectora, Nonprofits, Adobe Creative Suite, Non-profits, Teamwork, Articulate Studio, Retail, SnagIt, Multimedia, E-Learning
Education
Bloomsburg University of Pennsylvania 2011 — 2012
M.S., Instructional Technology; Corporate
Bloomsburg University of Pennsylvania 2005 — 2009
B.A., Communication Studies, 2009; Organizational Communication
Bank of America September 2013 - Present
Enercon Services December 2014 - May 2015
TeleTech May 2013 - June 2013
Lash Group February 2013 - May 2013
PM Solutions November 2012 - May 2013
Aaron's, Inc January 2012 - May 2012
People's Emergency Center December 2011 - May 2012
Geisinger Healthcare Professionals January 2011 - December 2011
Wine and Spirits May 2009 - April 2011
Kmart Company January 2010 - August 2010
Skills
Instructional Design, Captivate, ADDIE, PowerPoint, Needs Analysis, Microsoft Office, Instructional Technology, Blended Learning, Training, Research, Analysis, Social Media, Strategic Planning, Instructor-led Training, Learning Management..., Leadership, Curriculum Design, Photoshop, Technical Writing, Microsoft Word, Customer Service, Lectora, Nonprofits, Adobe Creative Suite, Non-profits, Teamwork, Articulate Studio, Retail, SnagIt, Multimedia, E-Learning
Education
Bloomsburg University of Pennsylvania 2011 — 2012
M.S., Instructional Technology; Corporate
Bloomsburg University of Pennsylvania 2005 — 2009
B.A., Communication Studies, 2009; Organizational Communication
Jacqueline Tremblay Jacqueline Tremblay's TeleTech Experience April 1998 - February 2001
Job Customer Service/Sales Rep
Industry Telecommunications
Experience
Family Behavioral Resources October 2007 - December 2011
TRG Customer Solutions 2011 - 2011
Aging Services, Inc May 2002 - November 2006
Beverly Healthcare Mountainview December 2001 - May 2002
California University of Pennsylvania February 2001 - August 2001
TeleTech April 1998 - February 2001
Education
California University of Pennsylvania
Bachelor of Science, Social Work/Gerontology
University of Maryland University College
Family Behavioral Resources October 2007 - December 2011
TRG Customer Solutions 2011 - 2011
Aging Services, Inc May 2002 - November 2006
Beverly Healthcare Mountainview December 2001 - May 2002
California University of Pennsylvania February 2001 - August 2001
TeleTech April 1998 - February 2001
Education
California University of Pennsylvania
Bachelor of Science, Social Work/Gerontology
University of Maryland University College
Lakeitha Hamlin Lakeitha Hamlin's TeleTech Experience May 2009 - June 2009
Job Student at California State UniversitySacramento
Industry Hospital & Health Care
Experience
California State University, Sacramento August 2010 - Present
TeleTech May 2009 - June 2009
TeleTech October 2008 - January 2009
United Children Group Homes July 2007 - September 2007
Avon Products, Inc October 2006 - March 2007
SEARS October 2006 - December 2006
Skills
Cash Handling, Customer Service, Health Insurance
Education
California State University-Sacramento 2010 — 2012
Bachelor of Arts, Sociology
San Joaquin Delta College 2006 — 2010
Associate; Associate in Arts; Associate in Arts, Arts; Social & Behavioral Sciences; Liberal Arts & Sciences; Elementary Education Teacher
East Union High School 2001 — 2005
H.S Diploma Received, General Education
California State University, Sacramento August 2010 - Present
TeleTech May 2009 - June 2009
TeleTech October 2008 - January 2009
United Children Group Homes July 2007 - September 2007
Avon Products, Inc October 2006 - March 2007
SEARS October 2006 - December 2006
Skills
Cash Handling, Customer Service, Health Insurance
Education
California State University-Sacramento 2010 — 2012
Bachelor of Arts, Sociology
San Joaquin Delta College 2006 — 2010
Associate; Associate in Arts; Associate in Arts, Arts; Social & Behavioral Sciences; Liberal Arts & Sciences; Elementary Education Teacher
East Union High School 2001 — 2005
H.S Diploma Received, General Education
Donnell Evans,Jr Donnell Evans,Jr's TeleTech Experience January 2005 - September 2008
Job Owner, L.M.E. & Associates
Industry Legal Services
Experience
Amazon February 2015 - Present
Ambit Energy September 2013 - Present
L.M.E. & Associates September 2008 - Present
TeleTech January 2005 - September 2008
Gillig, LLC January 1996 - November 2004
Skills
Electronics, Electrical Engineering, Customer Service, Legal Research, Foreclosures, Document Drafting, Document Preparation, Legal Documents, Civil Litigation, Bankruptcy, Personal Injury, Negotiation, Forms Processing, Teaching, Evangelism, Soundbooth, stage lighting, Chapter 7 & 13, Foreclosure Defense, Legal Research Skills, Legal Discovery, Demand Letters, Unlawful Detainer, Restraining Orders, Dissolution of Marriage, Name Change, Living Will, Preparation of Wills, Revocable Trusts, Teach Others, Teaching Workshops, Teaching Classes, Bible teaching, Hebrew Bible, Microsoft Word, Business Networking, Operations Management, Team Building, Event Management, Policy, Budgets, Business Coaching, Legal Writing, Non-profits, Event Planning, Account Management, Public Relations, Public Speaking, Office Management, Website Development
Education
DeVry University-California 1988 — 1991
Bachelor of Science (BS), Electrical and Electronics Engineering
California State University-Fullerton 1988 — 1989
Amazon February 2015 - Present
Ambit Energy September 2013 - Present
L.M.E. & Associates September 2008 - Present
TeleTech January 2005 - September 2008
Gillig, LLC January 1996 - November 2004
Skills
Electronics, Electrical Engineering, Customer Service, Legal Research, Foreclosures, Document Drafting, Document Preparation, Legal Documents, Civil Litigation, Bankruptcy, Personal Injury, Negotiation, Forms Processing, Teaching, Evangelism, Soundbooth, stage lighting, Chapter 7 & 13, Foreclosure Defense, Legal Research Skills, Legal Discovery, Demand Letters, Unlawful Detainer, Restraining Orders, Dissolution of Marriage, Name Change, Living Will, Preparation of Wills, Revocable Trusts, Teach Others, Teaching Workshops, Teaching Classes, Bible teaching, Hebrew Bible, Microsoft Word, Business Networking, Operations Management, Team Building, Event Management, Policy, Budgets, Business Coaching, Legal Writing, Non-profits, Event Planning, Account Management, Public Relations, Public Speaking, Office Management, Website Development
Education
DeVry University-California 1988 — 1991
Bachelor of Science (BS), Electrical and Electronics Engineering
California State University-Fullerton 1988 — 1989
Sergio Anguiano Sergio Anguiano's TeleTech Experience 1998 - 2003
Job Technical Assistance Manager at Apollo Group
Industry Higher Education
Experience
Apollo Group November 2008 - Present
Balboa insurance Group April 2007 - September 2008
TeleTech 1998 - 2003
Skills
Customer Satisfaction, Call Center, Process Improvement, Leadership, Workforce Management, Team Leadership, Training, Vendor Management, Customer Service, Operations Management, Call Centers, Coaching, Performance Management, Quality Assurance, Team Building, Cross-functional Team..., Technical Support
Education
California State University-Northridge 1992 — 1998
Apollo Group November 2008 - Present
Balboa insurance Group April 2007 - September 2008
TeleTech 1998 - 2003
Skills
Customer Satisfaction, Call Center, Process Improvement, Leadership, Workforce Management, Team Leadership, Training, Vendor Management, Customer Service, Operations Management, Call Centers, Coaching, Performance Management, Quality Assurance, Team Building, Cross-functional Team..., Technical Support
Education
California State University-Northridge 1992 — 1998
Carl Smith Carl Smith's TeleTech Experience February 2006 - February 2009
Job Product Specialist at Union Telephone Company
Industry Consumer Services
Experience
Union Telephone Company May 2009 - Present
TeleTech February 2006 - February 2009
Premier Retail Networks February 2003 - January 2006
AT&T Broadband 1996 - 2002
Skills
Product Management, Six Sigma, Product Development, Social Media, Product Launch, Process Development, Product Strategy, Cross-functional Team..., Competitive Analysis, Product Marketing, Telecommunications, Team Building, Program Management, Team Leadership, Strategy Development, Agile, Business Strategy, P&L Management, Market Research, Marketing Strategy, Business Management, Process Improvement, Strategic Planning, Scrum, Start-ups, Business Analysis, Vendor Management, Team Management, Customer Experience, Strategy, Agile Methodologies, Project Management, Wireless, Management, Negotiation, Mobile Devices, Account Management, Business Development, Operations Management, Integration, Customer Satisfaction, CRM, Strategic Partnerships, Channel Partners
Education
Beyond Philosophy 2014 — 2014
Customer Experience Management Certification
Satmetrix 2014 — 2014
Net Promoter Certified Associate
Villanova University 2005 — 2006
Six Sigma Green Belt
California State University, Fresno 1980 — 1986
BS, Finance
Union Telephone Company May 2009 - Present
TeleTech February 2006 - February 2009
Premier Retail Networks February 2003 - January 2006
AT&T Broadband 1996 - 2002
Skills
Product Management, Six Sigma, Product Development, Social Media, Product Launch, Process Development, Product Strategy, Cross-functional Team..., Competitive Analysis, Product Marketing, Telecommunications, Team Building, Program Management, Team Leadership, Strategy Development, Agile, Business Strategy, P&L Management, Market Research, Marketing Strategy, Business Management, Process Improvement, Strategic Planning, Scrum, Start-ups, Business Analysis, Vendor Management, Team Management, Customer Experience, Strategy, Agile Methodologies, Project Management, Wireless, Management, Negotiation, Mobile Devices, Account Management, Business Development, Operations Management, Integration, Customer Satisfaction, CRM, Strategic Partnerships, Channel Partners
Education
Beyond Philosophy 2014 — 2014
Customer Experience Management Certification
Satmetrix 2014 — 2014
Net Promoter Certified Associate
Villanova University 2005 — 2006
Six Sigma Green Belt
California State University, Fresno 1980 — 1986
BS, Finance
Kimberly Oswald's TeleTech Experience December 2004 - July 2014
Job Senior Consultant at DayBlink Consulting
Industry Management Consulting
Experience
DayBlink Consulting July 2014 - Present
TeleTech December 2004 - July 2014
Education
California University of Pennsylvania 1987 — 1993
Bachelor's Degree, Marketing
DayBlink Consulting July 2014 - Present
TeleTech December 2004 - July 2014
Education
California University of Pennsylvania 1987 — 1993
Bachelor's Degree, Marketing
joshua smith-mair joshua smith-mair's TeleTech Experience 2012 - 2013
Job Intern at Hartford Hospital
Industry Computer Networking
Experience
Hartford Hospital April 2013 - Present
TeleTech 2012 - 2013
Skills
Cpr Certified, Microsoft Office, Computer Hardware, Sales, Data Entry, Customer Service
Education
Branford Hall Career Institute-Windsor Campus 2012 — 2013
Certificate, Computer/Information Technology Administration and Management
Hartford Hospital April 2013 - Present
TeleTech 2012 - 2013
Skills
Cpr Certified, Microsoft Office, Computer Hardware, Sales, Data Entry, Customer Service
Education
Branford Hall Career Institute-Windsor Campus 2012 — 2013
Certificate, Computer/Information Technology Administration and Management
Melissa Wagner Melissa Wagner's TeleTech Experience February 2011 - June 2012
Job Marketing Manager, Demand Generation at ActOn Software, Inc.
Industry Marketing and Advertising
Experience
Act-On Software, Inc. September 2013 - Present
TeleTech February 2011 - June 2012
Direct Alliance - a TeleTech Company January 2008 - January 2011
Qwest February 2004 - January 2008
Stratagene June 1999 - February 2004
Altera Corporation August 1996 - June 1998
Fujitsu Microelectronics September 1995 - August 1996
Pac Agency/ Bay Networks April 1994 - September 1995
Education
California State University-Chico 1989 — 1993
B.S., Business Administration, Management
Act-On Software, Inc. September 2013 - Present
TeleTech February 2011 - June 2012
Direct Alliance - a TeleTech Company January 2008 - January 2011
Qwest February 2004 - January 2008
Stratagene June 1999 - February 2004
Altera Corporation August 1996 - June 1998
Fujitsu Microelectronics September 1995 - August 1996
Pac Agency/ Bay Networks April 1994 - September 1995
Education
California State University-Chico 1989 — 1993
B.S., Business Administration, Management
Chan Graham's TeleTech Experience May 2004 - January 2005
Job Lead Tech Support at The Gordian Group
Industry Management Consulting
Experience
The Gordian Group August 2007 - Present
The Gordian Group January 2005 - August 2007
TeleTech May 2004 - January 2005
Panera Bread February 2002 - May 2004
Skills
Microsoft Office, Team Building, Team Leadership, Microsoft Excel, Microsoft Word, eGordian Estimating, Gordian Job Order..., Job Order Contracting, Acting, Swimming, Walking, Driving, Singing, Customer Service, Customer Satisfaction, Handyman, Value Engineering, Training
Education
Brevard College 1992 — 1995
Theater
Greenville High School 1988 — 1992
The Gordian Group August 2007 - Present
The Gordian Group January 2005 - August 2007
TeleTech May 2004 - January 2005
Panera Bread February 2002 - May 2004
Skills
Microsoft Office, Team Building, Team Leadership, Microsoft Excel, Microsoft Word, eGordian Estimating, Gordian Job Order..., Job Order Contracting, Acting, Swimming, Walking, Driving, Singing, Customer Service, Customer Satisfaction, Handyman, Value Engineering, Training
Education
Brevard College 1992 — 1995
Theater
Greenville High School 1988 — 1992
Alexandra Schmier Alexandra Schmier's TeleTech Experience December 2014 - April 2015
Job BS Biology
Industry Pharmaceuticals
Experience
CVS Health May 2015 - Present
CVS Health May 2015 - Present
TeleTech December 2014 - April 2015
Sheetz August 2013 - December 2014
Burlington Coat Factory June 2013 - June 2014
California University of Pennsylvania September 2012 - May 2013
Cosmetic Ingredient Review May 2011 - August 2011
Skills
PowerPoint, Microsoft Word, Microsoft Excel, Public Speaking, Research, Time Management, Critical Thinking, Data Analysis, Statistics, Higher Education, Microbiology, Community Outreach, Teamwork, Data Entry, Teaching
Education
California University of Pennsylvania 2010 — 2013
Bachelor of Science (B.S.), Biology: Pre-Dentistry
CVS Health May 2015 - Present
CVS Health May 2015 - Present
TeleTech December 2014 - April 2015
Sheetz August 2013 - December 2014
Burlington Coat Factory June 2013 - June 2014
California University of Pennsylvania September 2012 - May 2013
Cosmetic Ingredient Review May 2011 - August 2011
Skills
PowerPoint, Microsoft Word, Microsoft Excel, Public Speaking, Research, Time Management, Critical Thinking, Data Analysis, Statistics, Higher Education, Microbiology, Community Outreach, Teamwork, Data Entry, Teaching
Education
California University of Pennsylvania 2010 — 2013
Bachelor of Science (B.S.), Biology: Pre-Dentistry
Amira Elahi Amira Elahi's TeleTech Experience November 2008 - Present
Job customer service representativ at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech November 2008 - Present
Education
Broome Community College 2004 — 2006
Associate, Business Information Management/Web Design
TeleTech November 2008 - Present
Education
Broome Community College 2004 — 2006
Associate, Business Information Management/Web Design
Charles Antoine Louis Jr's TeleTech Experience March 2004 - April 2007
Job Behavioral Health Tech & Support Counselor
Industry Hospital & Health Care
Experience
Wellness Resource Center, CRC Health Group January 2015 - Present
The Treatment Center of The Palm Beaches January 2015 - Present
CC&J Computer Diagnostics & Technologies October 2014 - Present
Wellness Resource Center, CRC Health Group February 2014 - Present
Xacti, LLC April 2009 - December 2013
APAC Customer Services March 2004 - April 2009
TeleTech March 2004 - April 2007
Skills
Microsoft Office, Software Proficiency, conversational French, conversational Haitian..., Poetry, Lyric Writing, Songwriting, Keyboardist, Pianist, Lyricist, Singer/Songwriter, Leadership, Customer Service, French, Training, Process Improvement, Lyrics, Management, Customer Satisfaction, Call Centers, Quality Assurance, Coaching, Sales, Interviews, Microsoft Excel, Customer Retention, Teamwork, CRM, Team Leadership, Program Management, Social Networking, Customer Experience, Team Building, Online Marketing, Microsoft Word, Team Management, Recruiting, Lead Generation, Account Management, Outlook, Social Media, Employee Training, Public Relations, B2B, Access, Contact Centers, Performance Management, Inbound Marketing
Education
Palm Beach State College 2012 — 2016
Currently Attending, Information Management - Security & Network Assurance (IT Forensics) Concentration
Broward Community College 2002 — 2003
Certificate, Health Sciences
Nova Southeastern University 1999 — 2003
N/A, Pre-Dentistry Studies
Miami Dade College 1995 — 1999
N/A, Dental Science
Petit Seminaire College St Martial 1981 — 1995
Sciences
Wellness Resource Center, CRC Health Group January 2015 - Present
The Treatment Center of The Palm Beaches January 2015 - Present
CC&J Computer Diagnostics & Technologies October 2014 - Present
Wellness Resource Center, CRC Health Group February 2014 - Present
Xacti, LLC April 2009 - December 2013
APAC Customer Services March 2004 - April 2009
TeleTech March 2004 - April 2007
Skills
Microsoft Office, Software Proficiency, conversational French, conversational Haitian..., Poetry, Lyric Writing, Songwriting, Keyboardist, Pianist, Lyricist, Singer/Songwriter, Leadership, Customer Service, French, Training, Process Improvement, Lyrics, Management, Customer Satisfaction, Call Centers, Quality Assurance, Coaching, Sales, Interviews, Microsoft Excel, Customer Retention, Teamwork, CRM, Team Leadership, Program Management, Social Networking, Customer Experience, Team Building, Online Marketing, Microsoft Word, Team Management, Recruiting, Lead Generation, Account Management, Outlook, Social Media, Employee Training, Public Relations, B2B, Access, Contact Centers, Performance Management, Inbound Marketing
Education
Palm Beach State College 2012 — 2016
Currently Attending, Information Management - Security & Network Assurance (IT Forensics) Concentration
Broward Community College 2002 — 2003
Certificate, Health Sciences
Nova Southeastern University 1999 — 2003
N/A, Pre-Dentistry Studies
Miami Dade College 1995 — 1999
N/A, Dental Science
Petit Seminaire College St Martial 1981 — 1995
Sciences
Adrian Gordon's TeleTech Experience September 2010 - December 2010
Job Mortgage Loan Coordinator at U.S. Bank
Industry Banking
Experience
U.S. Bank December 2014 - Present
U.S. Bank June 2014 - December 2014
AllianceOne October 2013 - June 2014
Wells Fargo November 2012 - October 2013
Wells Fargo October 2011 - November 2012
Nonviolent Peaceforce April 2011 - July 2011
TeleTech September 2010 - December 2010
Papa Johns May 2010 - June 2010
Macy's December 2009 - December 2009
Target September 2008 - October 2009
Skills
Customer Service, Data Entry, Outlook, Microsoft Excel, Microsoft Office, Customer Satisfaction, Credit, PowerPoint, Banking, Microsoft Word, Time Management, Access, File Management, Sales, Spreadsheets, Financial Analysis, Teamwork, Human Resources, Marketing, Process Scheduler, Loans
Education
Brown College 2008 — 2011
Bachelor's of Science, Business Management
East Range Academy 2004 — 2008
High School, General Schooling
U.S. Bank December 2014 - Present
U.S. Bank June 2014 - December 2014
AllianceOne October 2013 - June 2014
Wells Fargo November 2012 - October 2013
Wells Fargo October 2011 - November 2012
Nonviolent Peaceforce April 2011 - July 2011
TeleTech September 2010 - December 2010
Papa Johns May 2010 - June 2010
Macy's December 2009 - December 2009
Target September 2008 - October 2009
Skills
Customer Service, Data Entry, Outlook, Microsoft Excel, Microsoft Office, Customer Satisfaction, Credit, PowerPoint, Banking, Microsoft Word, Time Management, Access, File Management, Sales, Spreadsheets, Financial Analysis, Teamwork, Human Resources, Marketing, Process Scheduler, Loans
Education
Brown College 2008 — 2011
Bachelor's of Science, Business Management
East Range Academy 2004 — 2008
High School, General Schooling
Jonnie Smurthwaite's TeleTech Experience February 2008 - July 2011
Job Oracle Applications Functional Lead and Project Manager at Camping World and Good Sam
Industry Retail
Experience
Skills January 1998 - Present
Camping World and Good Sam September 2013 - Present
Webroot May 2012 - June 2013
Webroot Software June 2011 - April 2012
TeleTech February 2008 - July 2011
World Financial Group April 2001 - December 2009
Household Credit Services October 2000 - December 2002
Andersen Consulting June 1999 - October 2000
Missionary Training Center January 1998 - June 1999
Skills
Team Leadership, Management, Oracle, Oracle E-Business Suite, SQL, Oracle Applications, Oracle R12 Financials, Oracle Implementations, Oracle Financials, Financial Analysis, Project Management, Change Management, Process Improvement, Databases, Software Development, Business Analysis, ITIL, Security, Analysis, Software Documentation, PL/SQL, ERP, System Administration, Oracle HR, Access, Business Intelligence, Visio, Oracle Discoverer, Hyperion Enterprise, Budgets, Call Centers, Vendor Management, Sarbanes-Oxley Act, Business Process..., E-Business Tax, Hyperion, Call Center, Subledger Accounting
Education
Brigham Young University 1991 — 2000
Master's
Skills January 1998 - Present
Camping World and Good Sam September 2013 - Present
Webroot May 2012 - June 2013
Webroot Software June 2011 - April 2012
TeleTech February 2008 - July 2011
World Financial Group April 2001 - December 2009
Household Credit Services October 2000 - December 2002
Andersen Consulting June 1999 - October 2000
Missionary Training Center January 1998 - June 1999
Skills
Team Leadership, Management, Oracle, Oracle E-Business Suite, SQL, Oracle Applications, Oracle R12 Financials, Oracle Implementations, Oracle Financials, Financial Analysis, Project Management, Change Management, Process Improvement, Databases, Software Development, Business Analysis, ITIL, Security, Analysis, Software Documentation, PL/SQL, ERP, System Administration, Oracle HR, Access, Business Intelligence, Visio, Oracle Discoverer, Hyperion Enterprise, Budgets, Call Centers, Vendor Management, Sarbanes-Oxley Act, Business Process..., E-Business Tax, Hyperion, Call Center, Subledger Accounting
Education
Brigham Young University 1991 — 2000
Master's
Heidi Solomon Heidi Solomon's TeleTech Experience 1990 - 1993
Job Sales Director at Stream Global Services
Industry Outsourcing/Offshoring
Experience
Stream Global Services February 2005 - Present
24/7 Customer 2004 - 2005
Telerx 2001 - 2004
Convergys 1995 - 2001
TeleTech 1990 - 1993
Education
California State University-Northridge 1978 — 1982
Stream Global Services February 2005 - Present
24/7 Customer 2004 - 2005
Telerx 2001 - 2004
Convergys 1995 - 2001
TeleTech 1990 - 1993
Education
California State University-Northridge 1978 — 1982
Heather Fulton's TeleTech Experience December 2008 - August 2009
Job Customer Service Representative at Adecco Staffing, USA
Industry Law Enforcement
Experience
Adecco Staffing, USA July 2014 - Present
Walmart May 2014 - July 2014
Family Video September 2013 - May 2014
Isle of Capri Casino July 2013 - September 2013
Pizza Hut May 2011 - March 2012
Hollywood Entertainment March 2010 - July 2010
Movie Gallery November 2009 - February 2010
Hollywood Video September 2009 - November 2009
TeleTech December 2008 - August 2009
Hollywood Entertainment March 2007 - December 2008
Skills
Data Entry, Customer Service, Telephone Skills, Windows, Sales, Microsoft Office, Interviews, 10 Key, Cashiering, Management, Food Service, Leadership, Team Leadership, Phone Etiquette, Customer Satisfaction, Daily Deposits, Order Processing, Call Centers, Retail Sales, Microsoft Word, Cash Register, Cash Handling Experience, Lines Of Credit, Financial Services, Solid computer skills, Filing, CMS, Background Checks, Financial Background, Casino, People Skills, Communication Skills, AS400 system, Credit Analysis, Number Portability, Criminal Justice, Criminal Law, Courts, Corrections, Forensic Anthropology, Prisons, Juvenile Justice, Front Office, Office Equipment, Revolving Lines of..., Hospitality, Key Account Management, Title 31, Retail, Time Management
Education
California University of Pennsylvania 2010 — 2015
Bachelor of Applied Science (B.A.Sc.), Justice Studies, Forensic Science, Sophomore
Albert Gallatin Area Senior High School 1999 — 2002
High School, General Studies
Adecco Staffing, USA July 2014 - Present
Walmart May 2014 - July 2014
Family Video September 2013 - May 2014
Isle of Capri Casino July 2013 - September 2013
Pizza Hut May 2011 - March 2012
Hollywood Entertainment March 2010 - July 2010
Movie Gallery November 2009 - February 2010
Hollywood Video September 2009 - November 2009
TeleTech December 2008 - August 2009
Hollywood Entertainment March 2007 - December 2008
Skills
Data Entry, Customer Service, Telephone Skills, Windows, Sales, Microsoft Office, Interviews, 10 Key, Cashiering, Management, Food Service, Leadership, Team Leadership, Phone Etiquette, Customer Satisfaction, Daily Deposits, Order Processing, Call Centers, Retail Sales, Microsoft Word, Cash Register, Cash Handling Experience, Lines Of Credit, Financial Services, Solid computer skills, Filing, CMS, Background Checks, Financial Background, Casino, People Skills, Communication Skills, AS400 system, Credit Analysis, Number Portability, Criminal Justice, Criminal Law, Courts, Corrections, Forensic Anthropology, Prisons, Juvenile Justice, Front Office, Office Equipment, Revolving Lines of..., Hospitality, Key Account Management, Title 31, Retail, Time Management
Education
California University of Pennsylvania 2010 — 2015
Bachelor of Applied Science (B.A.Sc.), Justice Studies, Forensic Science, Sophomore
Albert Gallatin Area Senior High School 1999 — 2002
High School, General Studies
Brendan Coughlin Brendan Coughlin's TeleTech Experience 2011 - 2012
Job Exercise Science
Industry Professional Training & Coaching
Experience
TeleTech 2011 - 2012
Skills
CPR/First Aid certified, ACSM Health Fitness
Education
Bowling Green State University 2006 — 2011
Bachelor of Science (B.S.), Kinesiology and Exercise Science
TeleTech 2011 - 2012
Skills
CPR/First Aid certified, ACSM Health Fitness
Education
Bowling Green State University 2006 — 2011
Bachelor of Science (B.S.), Kinesiology and Exercise Science
Eric Torgerson Eric Torgerson's TeleTech Experience October 2014 - August 2015
Job Call Center Solutions
Industry Consumer Services
Experience
TeleTech October 2014 - August 2015
Bank of America March 2007 - May 2014
MCI October 1989 - March 2004
Skills
Call Center Operations, Strategic Domestic &..., Efficiency &..., Budget Development &..., Employee/Management..., WFM & Capacity Planning, Training, Management, Leadership, Call Centers, Strategy, CRM
Education
Briar Cliff University 1987 — 1992
Bachelor of Science (BS), Industrial and Organizational Psychology
TeleTech October 2014 - August 2015
Bank of America March 2007 - May 2014
MCI October 1989 - March 2004
Skills
Call Center Operations, Strategic Domestic &..., Efficiency &..., Budget Development &..., Employee/Management..., WFM & Capacity Planning, Training, Management, Leadership, Call Centers, Strategy, CRM
Education
Briar Cliff University 1987 — 1992
Bachelor of Science (BS), Industrial and Organizational Psychology
Sarah Haugse's TeleTech Experience February 2013 - July 2013
Job Associate at Walmart
Industry Retail
Experience
Walmart September 2013 - Present
TeleTech February 2013 - July 2013
JS Logistics LLC September 2012 - February 2013
Skills
Inventory Management, Customer Service, Microsoft Word, Outlook, Microsoft Excel, Process Scheduler, Microsoft Office, PowerPoint, Transportation, Sales, Telephone Skills, Data Entry, Customer Satisfaction, Time Management
Education
California University of Pennsylvania 2013 — 2015
Master's degree, Law and Public Policy
Montana State University-Billings 2008 — 2011
Bachelor of Science (B.S.), Criminal Justice and Corrections
Montana State University-Billings 2008 — 2011
Bachelor of Science (B.S.), Human Services, General
The University of Montana 1999 — 2004
Bachelor of Arts (BA), Psychology
Walmart September 2013 - Present
TeleTech February 2013 - July 2013
JS Logistics LLC September 2012 - February 2013
Skills
Inventory Management, Customer Service, Microsoft Word, Outlook, Microsoft Excel, Process Scheduler, Microsoft Office, PowerPoint, Transportation, Sales, Telephone Skills, Data Entry, Customer Satisfaction, Time Management
Education
California University of Pennsylvania 2013 — 2015
Master's degree, Law and Public Policy
Montana State University-Billings 2008 — 2011
Bachelor of Science (B.S.), Criminal Justice and Corrections
Montana State University-Billings 2008 — 2011
Bachelor of Science (B.S.), Human Services, General
The University of Montana 1999 — 2004
Bachelor of Arts (BA), Psychology
Rebekah Keller Rebekah Keller's TeleTech Experience August 2003 - May 2006
Job Owner at Keller Action
Industry Graphic Design
Experience
Keller Action February 2013 - Present
Freelance September 2003 - Present
Champion Enterprises January 2008 - September 2011
Mainly Marketing January 2007 - January 2008
Latcha + Associates July 2006 - January 2007
TeleTech August 2003 - May 2006
Ford Motor Credit August 2002 - June 2003
Atlanta Bread Company June 2001 - June 2003
Harry's July 2001 - March 2002
Skills
Mentoring, Graphic Design, Creative Direction, Customer Service, Customer Satisfaction, Telephone Skills, Team Leadership, Collaborative, Print Collateral, Graphics, Brand Development, Corporate Branding, Drawing, Advertising, Copywriting, Health, Identity, Illustrator, InDesign, Layout, Online Marketing, Non-profits, Microsoft Office, Photoshop, Photography, Problem Solving, Writing, YouTube, Youth Development, Youth Work, Direct Mail, Brochures, Logo Design, Typography, Nonprofits, Collateral, Art Direction, Branding & Identity
Education
Bob Jones University 2001 — 2006
Bachelor of Science, Graphic Design
Keller Action February 2013 - Present
Freelance September 2003 - Present
Champion Enterprises January 2008 - September 2011
Mainly Marketing January 2007 - January 2008
Latcha + Associates July 2006 - January 2007
TeleTech August 2003 - May 2006
Ford Motor Credit August 2002 - June 2003
Atlanta Bread Company June 2001 - June 2003
Harry's July 2001 - March 2002
Skills
Mentoring, Graphic Design, Creative Direction, Customer Service, Customer Satisfaction, Telephone Skills, Team Leadership, Collaborative, Print Collateral, Graphics, Brand Development, Corporate Branding, Drawing, Advertising, Copywriting, Health, Identity, Illustrator, InDesign, Layout, Online Marketing, Non-profits, Microsoft Office, Photoshop, Photography, Problem Solving, Writing, YouTube, Youth Development, Youth Work, Direct Mail, Brochures, Logo Design, Typography, Nonprofits, Collateral, Art Direction, Branding & Identity
Education
Bob Jones University 2001 — 2006
Bachelor of Science, Graphic Design
Kim Schmitz Kim Schmitz's TeleTech Experience December 2010 - March 2013
Job Director of Marketing at eLoyalty
Industry Outsourcing/Offshoring
Experience
eLoyalty, a TeleTech Company March 2013 - Present
TeleTech December 2010 - March 2013
TeleTech November 2009 - December 2010
TeleTech November 2008 - October 2009
CaridianBCT, Inc. April 2006 - November 2008
Agilent Technologies May 1999 - February 2003
Skills
Marketing Communications, Event Management, Marketing, Event Planning, Corporate Communications, Management, Trade Shows, Advertising, Brand Management, Strategic Planning, Online Marketing, Marketing Strategy, Market Planning, Sales, Product Marketing, Project Planning, Product Development, Project Management, Retail, CRM, Email Marketing, Selling, Program Management, Lead Generation, Marketing Management
Education
California State University-Sacramento
BS, Business - Marketing Communications
eLoyalty, a TeleTech Company March 2013 - Present
TeleTech December 2010 - March 2013
TeleTech November 2009 - December 2010
TeleTech November 2008 - October 2009
CaridianBCT, Inc. April 2006 - November 2008
Agilent Technologies May 1999 - February 2003
Skills
Marketing Communications, Event Management, Marketing, Event Planning, Corporate Communications, Management, Trade Shows, Advertising, Brand Management, Strategic Planning, Online Marketing, Marketing Strategy, Market Planning, Sales, Product Marketing, Project Planning, Product Development, Project Management, Retail, CRM, Email Marketing, Selling, Program Management, Lead Generation, Marketing Management
Education
California State University-Sacramento
BS, Business - Marketing Communications
Jonathan E. Harper Jonathan E. Harper's TeleTech Experience June 2005 - July 2009
Job Workflow Coordinator IBM
Industry Insurance
Experience
Concentrix (formerly with IBM Insuance Outsourcing Services) December 2013 - Present
Morningside Baptist Church 2008 - Present
Morningside Baptist Church August 2007 - Present
Kelly Services April 2010 - December 2013
TeleTech June 2005 - July 2009
Skills
Adapting to New..., Interdepartmental..., Training, Teaching, Collaboration, Access, Customer Service, Church Events, Discipleship, Event Management, Leadership, Networking, Nonprofits, PowerPoint, Preaching, Project Management, Public Speaking, Technical Writing, Theology, Web Development, Biblical Studies, Pastoral Care, Religion, Missions
Education
Bob Jones University 2001 — 2005
B.A., Bible
Concentrix (formerly with IBM Insuance Outsourcing Services) December 2013 - Present
Morningside Baptist Church 2008 - Present
Morningside Baptist Church August 2007 - Present
Kelly Services April 2010 - December 2013
TeleTech June 2005 - July 2009
Skills
Adapting to New..., Interdepartmental..., Training, Teaching, Collaboration, Access, Customer Service, Church Events, Discipleship, Event Management, Leadership, Networking, Nonprofits, PowerPoint, Preaching, Project Management, Public Speaking, Technical Writing, Theology, Web Development, Biblical Studies, Pastoral Care, Religion, Missions
Education
Bob Jones University 2001 — 2005
B.A., Bible
Katerina Budinsky's TeleTech Experience February 2009 - May 2013
Job Accounting Analyst at U. S. Steel
Industry Accounting
Experience
U. S. Steel June 2013 - Present
TeleTech February 2009 - May 2013
Sam's Restaurant October 2007 - February 2009
East-Siberian Institute for Tourism September 2002 - April 2006
Tez Tour March 2005 - October 2005
Skills
Customer Service, Inventory Management, Accounting, Time Management, Call Center, Training, Microsoft Office, Microsoft Word, Customer Satisfaction, Data Entry, Teamwork, File Management, Outlook, Microsoft Excel, Fax, Budgets, PowerPoint, Process Scheduler, Social Media, Management
Education
California University of Pennsylvania 2011 — 2013
BS, Accounting
Russian Academy for Tourism 2002 — 2006
BS, Financial Management in Tourism
U. S. Steel June 2013 - Present
TeleTech February 2009 - May 2013
Sam's Restaurant October 2007 - February 2009
East-Siberian Institute for Tourism September 2002 - April 2006
Tez Tour March 2005 - October 2005
Skills
Customer Service, Inventory Management, Accounting, Time Management, Call Center, Training, Microsoft Office, Microsoft Word, Customer Satisfaction, Data Entry, Teamwork, File Management, Outlook, Microsoft Excel, Fax, Budgets, PowerPoint, Process Scheduler, Social Media, Management
Education
California University of Pennsylvania 2011 — 2013
BS, Accounting
Russian Academy for Tourism 2002 — 2006
BS, Financial Management in Tourism
Richard Sands's TeleTech Experience August 2006 - Present
Job Oracle Database Admin at Teletech Holdings
Industry Information Technology and Services
Experience
Teletech August 2006 - Present
Quantum 2001 - 2006
Skills
ITIL, Oracle, Cluster, Disaster Recovery, Virtualization, Solaris, Unix, VMware, Databases, Performance Tuning, SQL, Oracle E-Business Suite, Windows Server, IT Service Management, Servers, System Administration, Active Directory, Vendor Management, Solution Architecture, AIX, Database Administration, Troubleshooting, Technical Support, System Deployment, Shell Scripting, SQL Tuning, PL/SQL, Operating Systems, Linux, IT Strategy, IT Operations, High Availability, HP-UX, Database Design, Data Warehousing, Business Intelligence
Education
California State Polytechnic University-Pomona 1983 — 1985
Teletech August 2006 - Present
Quantum 2001 - 2006
Skills
ITIL, Oracle, Cluster, Disaster Recovery, Virtualization, Solaris, Unix, VMware, Databases, Performance Tuning, SQL, Oracle E-Business Suite, Windows Server, IT Service Management, Servers, System Administration, Active Directory, Vendor Management, Solution Architecture, AIX, Database Administration, Troubleshooting, Technical Support, System Deployment, Shell Scripting, SQL Tuning, PL/SQL, Operating Systems, Linux, IT Strategy, IT Operations, High Availability, HP-UX, Database Design, Data Warehousing, Business Intelligence
Education
California State Polytechnic University-Pomona 1983 — 1985
Heidi Solomon-Orlick Heidi Solomon-Orlick's TeleTech Experience 1990 - 1993
Job Experienced BPO Executive
Industry Outsourcing/Offshoring
Experience
Xerox Services December 2011 - Present
Mojo-Fashions, LLC March 2013 - Present
ATELKA September 2010 - December 2011
Stream Global Services February 2005 - September 2010
24/7 Customer 2004 - 2005
Telerx 2001 - 2004
Convergys 1995 - 2001
TeleTech 1990 - 1993
Skills
Global Client Management, Solution Selling, New Business Development, Contract Negotiation, Revenue Growth..., Business Relationship..., Sales Management, Solution Development, Marketing Communications, Marketing Strategy, CRM, Selling, Information Technology, Call Center, BPO, Contact Centers, Sales, Management, Strategy, Business Strategy, Leadership, Sales Process, Strategic Planning, Customer Experience, Team Management, Customer Retention, Telemarketing, SaaS, Business Development, Process Improvement, Customer Satisfaction, Business Planning, Lead Generation, Business Process..., Executive Management, Operations Management, Workforce Management, Program Management, Team Leadership, Strategic Partnerships, P&L Management, Cross-functional Team..., Mergers & Acquisitions, Account Management, Networking, Training, Performance Management, Salesforce.com, Start-ups, Wireless
Education
California State University-Northridge 1979 — 1982
BA, Journalism and Speech Communications
Xerox Services December 2011 - Present
Mojo-Fashions, LLC March 2013 - Present
ATELKA September 2010 - December 2011
Stream Global Services February 2005 - September 2010
24/7 Customer 2004 - 2005
Telerx 2001 - 2004
Convergys 1995 - 2001
TeleTech 1990 - 1993
Skills
Global Client Management, Solution Selling, New Business Development, Contract Negotiation, Revenue Growth..., Business Relationship..., Sales Management, Solution Development, Marketing Communications, Marketing Strategy, CRM, Selling, Information Technology, Call Center, BPO, Contact Centers, Sales, Management, Strategy, Business Strategy, Leadership, Sales Process, Strategic Planning, Customer Experience, Team Management, Customer Retention, Telemarketing, SaaS, Business Development, Process Improvement, Customer Satisfaction, Business Planning, Lead Generation, Business Process..., Executive Management, Operations Management, Workforce Management, Program Management, Team Leadership, Strategic Partnerships, P&L Management, Cross-functional Team..., Mergers & Acquisitions, Account Management, Networking, Training, Performance Management, Salesforce.com, Start-ups, Wireless
Education
California State University-Northridge 1979 — 1982
BA, Journalism and Speech Communications
Russell Dispenza Jr Russell Dispenza Jr's TeleTech Experience November 2013 - March 2014
Job MBA Accountant at Roaring River Garden & Craft
Industry Information Technology and Services
Experience
Roaring River Garden & Craft August 1999 - Present
TeleTech November 2013 - March 2014
Dispenza Financial Solutions March 2005 - March 2012
Spherion at CCH Tax Inc. / Wolterskluwer October 2009 - April 2010
United States Post Office January 2005 - June 2005
Adecco at CCH Tax Inc. / Wolterskluwer November 2004 - April 2005
AGRIS Corporation January 2001 - July 2002
TEK systems, Kforce January 2000 - December 2000
Raytheon Aircraft Company July 1996 - November 1999
Skills
Sales, Network Communications, Process Improvement, Project Management, SAP, Management, Team Leadership, Analysis, Program Management, Business Process, Access, Change Management, Training, Account Management, Business Process...
Education
Scott Regional Technical Center 2014 — 2014
AS400 & RPG / ILE, Passed with Certificate
Wichita State University 2001 — 2004
MBA, Masters of Business Administration
Wichita State University 1994 — 1995
Master of Business Administration (MBA), Entrepreneurial and Small Business Operations
Emporia State University 1992 — 1995
Bachelors of Science in Business, Computer and Information Systems Security/Information Assurance
Butler County Community College 1987 — 1989
Associate in Arts, Business/Commerce, General
South High School 1983 — 1986
High School
Roaring River Garden & Craft August 1999 - Present
TeleTech November 2013 - March 2014
Dispenza Financial Solutions March 2005 - March 2012
Spherion at CCH Tax Inc. / Wolterskluwer October 2009 - April 2010
United States Post Office January 2005 - June 2005
Adecco at CCH Tax Inc. / Wolterskluwer November 2004 - April 2005
AGRIS Corporation January 2001 - July 2002
TEK systems, Kforce January 2000 - December 2000
Raytheon Aircraft Company July 1996 - November 1999
Skills
Sales, Network Communications, Process Improvement, Project Management, SAP, Management, Team Leadership, Analysis, Program Management, Business Process, Access, Change Management, Training, Account Management, Business Process...
Education
Scott Regional Technical Center 2014 — 2014
AS400 & RPG / ILE, Passed with Certificate
Wichita State University 2001 — 2004
MBA, Masters of Business Administration
Wichita State University 1994 — 1995
Master of Business Administration (MBA), Entrepreneurial and Small Business Operations
Emporia State University 1992 — 1995
Bachelors of Science in Business, Computer and Information Systems Security/Information Assurance
Butler County Community College 1987 — 1989
Associate in Arts, Business/Commerce, General
South High School 1983 — 1986
High School
Ja'Quan Frazier Ja'Quan Frazier's TeleTech Experience September 2014 - July 2015
Job Desktop Support Specialist II at Bowling Green State University
Industry Higher Education
Experience
Bowling Green State University August 2015 - Present
ProMedica June 2015 - Present
Bowling Green State University January 2015 - August 2015
TeleTech September 2014 - July 2015
Bowling Green State University February 2014 - January 2015
Bowling Green Chamber of Commerce September 2013 - November 2013
Cedar Fair Entertainment Company May 2013 - October 2013
Chartwells Higher Education Dining Services October 2012 - May 2013
Fluent Grp October 2012 - April 2013
Education
Bowling Green State University 2011 — 2015
Bachelor of Science (B.S.), Electromechanical Systems Technology, 3.04
Spring Valley High School 2007 — 2011
High School Diploma, General Studies
Bowling Green State University August 2015 - Present
ProMedica June 2015 - Present
Bowling Green State University January 2015 - August 2015
TeleTech September 2014 - July 2015
Bowling Green State University February 2014 - January 2015
Bowling Green Chamber of Commerce September 2013 - November 2013
Cedar Fair Entertainment Company May 2013 - October 2013
Chartwells Higher Education Dining Services October 2012 - May 2013
Fluent Grp October 2012 - April 2013
Education
Bowling Green State University 2011 — 2015
Bachelor of Science (B.S.), Electromechanical Systems Technology, 3.04
Spring Valley High School 2007 — 2011
High School Diploma, General Studies
Jahan Karamali Jahan Karamali's TeleTech Experience November 2010 - July 2011
Job Reinberger Foundation Fellow at Delaware County Prosecuting Attorney's Office
Industry Law Practice
Experience
Delaware County Prosecuting Attorney's Office September 2015 - Present
United States District Court for the Southern District of Ohio January 2015 - May 2015
Delaware City Prosecutor's Office August 2014 - May 2015
U. S. Attorney’s Office, Southern District of Ohio September 2014 - November 2014
Franklin County Prosecutor's Office December 2013 - September 2014
DC Superior Court June 2013 - August 2013
TeleTech November 2010 - July 2011
DaVita September 2009 - November 2010
ProMedica Health System 2007 - 2007
Skills
Applicant Tracking..., Onboarding, Recruiting, Talent Acquisition, Training, Taleo, Customer Service, Leadership, Social Media, Team Building, Sourcing, Background Checks, Succession Planning, Corporate Law, Public Speaking, Process Improvement, Time Management, Management, Account Management, Human Resources, Call Centers, Performance Management, Legal Writing, Research, Interviews, Screening
Education
The Ohio State University Moritz College of Law 2012 — 2015
Doctor of Law (J.D.)
Boston College 2004 — 2008
BA, English
University of Melbourne 2007 — 2007
Delaware County Prosecuting Attorney's Office September 2015 - Present
United States District Court for the Southern District of Ohio January 2015 - May 2015
Delaware City Prosecutor's Office August 2014 - May 2015
U. S. Attorney’s Office, Southern District of Ohio September 2014 - November 2014
Franklin County Prosecutor's Office December 2013 - September 2014
DC Superior Court June 2013 - August 2013
TeleTech November 2010 - July 2011
DaVita September 2009 - November 2010
ProMedica Health System 2007 - 2007
Skills
Applicant Tracking..., Onboarding, Recruiting, Talent Acquisition, Training, Taleo, Customer Service, Leadership, Social Media, Team Building, Sourcing, Background Checks, Succession Planning, Corporate Law, Public Speaking, Process Improvement, Time Management, Management, Account Management, Human Resources, Call Centers, Performance Management, Legal Writing, Research, Interviews, Screening
Education
The Ohio State University Moritz College of Law 2012 — 2015
Doctor of Law (J.D.)
Boston College 2004 — 2008
BA, English
University of Melbourne 2007 — 2007
Casey Sutherland's TeleTech Experience May 2008 - August 2009
Job Owner / Operator at Brutal Rhino Productions
Industry Construction
Experience
Brutal Rhino Productions April 2015 - Present
Thompson Bros. Constr. LP April 2012 - Present
Thompson Bros. Constr. LP August 2011 - April 2012
Seoul Metropolitan Government August 2009 - August 2011
Teletech May 2008 - August 2009
Dynamic Kenpo Karate September 2003 - August 2009
Nipissing University September 2006 - April 2009
Skills
Philosophy Of Science, Social Psychology, Interpersonal..., Public Speaking, Teaching, Policy, Health, Research, Body Language, Non-verbal Communication, WCB, NLP, FACS analysis, METT, SETT, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Claims Management, Claim Investigation, Claims Resolution, Loss Control, Conflict Management, Risk Management, Curriculum Design, Claims Review, TapRoot, Customer Service, Critical Thinking, Interpersonal..., Time Management, Supervisory Skills, Curriculum Development, Project Planning, English, Engaging Speaker, Coaching, Leadership, Community Outreach, Analysis, Training, Nonprofits, Data Analysis, Event Planning, Team Leadership, Fundraising, Editing, Social Networking, Outlook
Education
Nipissing University 2006 — 2009
Honours Bachelor of Arts, Philosophy
Canadore College 2003 — 2005
Diploma, Early Childhood Education
Northern Collegiate Institute and Vocational School 1997 — 2002
High School, General
Brutal Rhino Productions April 2015 - Present
Thompson Bros. Constr. LP April 2012 - Present
Thompson Bros. Constr. LP August 2011 - April 2012
Seoul Metropolitan Government August 2009 - August 2011
Teletech May 2008 - August 2009
Dynamic Kenpo Karate September 2003 - August 2009
Nipissing University September 2006 - April 2009
Skills
Philosophy Of Science, Social Psychology, Interpersonal..., Public Speaking, Teaching, Policy, Health, Research, Body Language, Non-verbal Communication, WCB, NLP, FACS analysis, METT, SETT, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Claims Management, Claim Investigation, Claims Resolution, Loss Control, Conflict Management, Risk Management, Curriculum Design, Claims Review, TapRoot, Customer Service, Critical Thinking, Interpersonal..., Time Management, Supervisory Skills, Curriculum Development, Project Planning, English, Engaging Speaker, Coaching, Leadership, Community Outreach, Analysis, Training, Nonprofits, Data Analysis, Event Planning, Team Leadership, Fundraising, Editing, Social Networking, Outlook
Education
Nipissing University 2006 — 2009
Honours Bachelor of Arts, Philosophy
Canadore College 2003 — 2005
Diploma, Early Childhood Education
Northern Collegiate Institute and Vocational School 1997 — 2002
High School, General
Rosa Maria Villanueva's TeleTech Experience 2004 - 2006
Job Assistant General Manager at Hilton Worldwide
Industry Wine and Spirits
Experience
Hilton Worldwide July 2015 - Present
Grgich Hills Estate Winery June 2015 - July 2015
Cucina di Rosa at Charles Krug Winery July 2014 - January 2015
Dean & Deluca February 2014 - July 2014
SF Moto April 2012 - September 2013
Philz Coffee September 2010 - September 2012
Mayes Oyster House October 2009 - September 2010
Day Break Gourmet February 2007 - September 2007
TeleTech 2004 - 2006
Skills
Bilingual-English/Spanis..., Computer/Technical..., Positive Can-do Attitude, Motorcycling, Customer Service, Interpreting, Personal Chef Services, Great Cook, Training, Chef, Leadership, Food Service, Delegation, Cooking, Catering
Education
The Culinary Institute of America 2014 — 2015
Wine & Beverage Professional, Wine Steward/Sommelier
California Culinary Academy 2006 — 2008
Associate's degree, Culinary Arts and Related Services
Universidad Marista 2004 — 2006
Associate's degree, Business/Managerial Economics
Hilton Worldwide July 2015 - Present
Grgich Hills Estate Winery June 2015 - July 2015
Cucina di Rosa at Charles Krug Winery July 2014 - January 2015
Dean & Deluca February 2014 - July 2014
SF Moto April 2012 - September 2013
Philz Coffee September 2010 - September 2012
Mayes Oyster House October 2009 - September 2010
Day Break Gourmet February 2007 - September 2007
TeleTech 2004 - 2006
Skills
Bilingual-English/Spanis..., Computer/Technical..., Positive Can-do Attitude, Motorcycling, Customer Service, Interpreting, Personal Chef Services, Great Cook, Training, Chef, Leadership, Food Service, Delegation, Cooking, Catering
Education
The Culinary Institute of America 2014 — 2015
Wine & Beverage Professional, Wine Steward/Sommelier
California Culinary Academy 2006 — 2008
Associate's degree, Culinary Arts and Related Services
Universidad Marista 2004 — 2006
Associate's degree, Business/Managerial Economics
Christine Alexander Christine Alexander's TeleTech Experience 1994 - 1999
Job Workforce Management at Comcast Cable
Industry Consumer Services
Experience
Comcast Cable June 2014 - Present
Premier Designs March 2012 - Present
MoneyGram International January 2013 - June 2014
Comcast Cable October 1999 - February 2012
AT&T August 1999 - October 1999
Zacson Corporation April 1999 - July 1999
TeleTech 1994 - 1999
US Air Force Reserve 1989 - 1994
Skills
Leadership, Forecasting, Management, Microsoft Office, Workforce Management, Budgets, Outsourcing, Call Center, Project Management, Team Leadership, Account Management, Product Management, Access, Military, Government, IVR, CMS, Real Time, Routing, Business Strategy, Workflow Management, Process Improvement, Training, Vendors, Vendor, eWorkforce, Operations Reporting, Excel, Telecommunications, Business Planning, Direct Sales, Team Management, Avaya, Time Management, Salesforce.com, Outlook, Analysis, Customer Experience, Software Documentation, Analytics, Retail, Vendor Management
Education
Brigham Young University - Idaho
General Liberal Arts & Sciences
Community College of the Air Force
Computer Science Courses
United States Air Force
Active Duty, Cost Accouting, Budget and Resource Management
United States Army National Guard
Atmospheric Sciences and Meteorology, Telecommunications
Comcast Cable June 2014 - Present
Premier Designs March 2012 - Present
MoneyGram International January 2013 - June 2014
Comcast Cable October 1999 - February 2012
AT&T August 1999 - October 1999
Zacson Corporation April 1999 - July 1999
TeleTech 1994 - 1999
US Air Force Reserve 1989 - 1994
Skills
Leadership, Forecasting, Management, Microsoft Office, Workforce Management, Budgets, Outsourcing, Call Center, Project Management, Team Leadership, Account Management, Product Management, Access, Military, Government, IVR, CMS, Real Time, Routing, Business Strategy, Workflow Management, Process Improvement, Training, Vendors, Vendor, eWorkforce, Operations Reporting, Excel, Telecommunications, Business Planning, Direct Sales, Team Management, Avaya, Time Management, Salesforce.com, Outlook, Analysis, Customer Experience, Software Documentation, Analytics, Retail, Vendor Management
Education
Brigham Young University - Idaho
General Liberal Arts & Sciences
Community College of the Air Force
Computer Science Courses
United States Air Force
Active Duty, Cost Accouting, Budget and Resource Management
United States Army National Guard
Atmospheric Sciences and Meteorology, Telecommunications
Jeff Crowder Jeff Crowder's TeleTech Experience December 2013 - May 2014
Job Sales at Eckler Industries, Inc.
Industry Automotive
Experience
Eckler Industries, Inc. May 2014 - Present
TeleTech December 2013 - May 2014
Aon Hewitt November 2012 - November 2013
Universal Orlando August 2012 - January 2013
Steve Hoskins Air Conditioning 2010 - 2012
Walgreens Central Pharmacy January 2009 - June 2010
Beach Appliance and Air Conditioning May 2006 - October 2008
Megafitness.com January 2004 - May 2006
Thomson Financial June 2000 - October 2003
Elizabeth Grady June 1998 - June 2000
Skills
Customer Service, Microsoft Excel, Inventory Management, Microsoft Office, Microsoft Word, PowerPoint, Purchasing, Sales, Budgets, Retail, Outlook, Accounts Payable, Management, Accounts Receivable, Data Entry, Leadership, Social Networking, Social Media Marketing, Social Media
Education
California State University-Fullerton 1987 — 1990
Political Science BA, Latin American Studies
Valencia High School 1980 — 1984
Diploma, College Prep
Eckler Industries, Inc. May 2014 - Present
TeleTech December 2013 - May 2014
Aon Hewitt November 2012 - November 2013
Universal Orlando August 2012 - January 2013
Steve Hoskins Air Conditioning 2010 - 2012
Walgreens Central Pharmacy January 2009 - June 2010
Beach Appliance and Air Conditioning May 2006 - October 2008
Megafitness.com January 2004 - May 2006
Thomson Financial June 2000 - October 2003
Elizabeth Grady June 1998 - June 2000
Skills
Customer Service, Microsoft Excel, Inventory Management, Microsoft Office, Microsoft Word, PowerPoint, Purchasing, Sales, Budgets, Retail, Outlook, Accounts Payable, Management, Accounts Receivable, Data Entry, Leadership, Social Networking, Social Media Marketing, Social Media
Education
California State University-Fullerton 1987 — 1990
Political Science BA, Latin American Studies
Valencia High School 1980 — 1984
Diploma, College Prep
Michael Avanesian Michael Avanesian's TeleTech Experience January 1999 - November 2005
Job Associate Attorney at Simon Resnik Hayes LLP
Industry Law Practice
Experience
Simon Resnik Hayes LLP April 2015 - Present
East Los Angeles College January 2008 - Present
Law Offices of David A. Tilem January 2015 - March 2015
The Law Offices of David A. Tilem December 2012 - December 2014
Law Offices of Michael Jay Berger March 2012 - November 2012
California State University, Los Angeles September 2006 - February 2008
TeleTech January 1999 - November 2005
Skills
Microsoft Office, Legal Writing, Computer Programming, Corporate Restructuring, Legal Research, Bankruptcy, Restructuring, Debt Restructuring, Litigation, Commercial Litigation, Chapter 11, Distressed Debt, Distressed M&A, Westlaw, Mediation, Civil Litigation, Corporate Law, Courts, Programming, Intellectual Property, Appeals, Hearings, mergers and acquisitions, Legal Assistance, Trials
Education
Southwestern University School of Law 2008 — 2011
Juris Doctor, Law
California State University-Los Angeles 2005 — 2007
Master's of Science, Pure Mahtematics
California State University-Los Angeles 2003 — 2005
Bachelor's of Science, Computer Science
Simon Resnik Hayes LLP April 2015 - Present
East Los Angeles College January 2008 - Present
Law Offices of David A. Tilem January 2015 - March 2015
The Law Offices of David A. Tilem December 2012 - December 2014
Law Offices of Michael Jay Berger March 2012 - November 2012
California State University, Los Angeles September 2006 - February 2008
TeleTech January 1999 - November 2005
Skills
Microsoft Office, Legal Writing, Computer Programming, Corporate Restructuring, Legal Research, Bankruptcy, Restructuring, Debt Restructuring, Litigation, Commercial Litigation, Chapter 11, Distressed Debt, Distressed M&A, Westlaw, Mediation, Civil Litigation, Corporate Law, Courts, Programming, Intellectual Property, Appeals, Hearings, mergers and acquisitions, Legal Assistance, Trials
Education
Southwestern University School of Law 2008 — 2011
Juris Doctor, Law
California State University-Los Angeles 2005 — 2007
Master's of Science, Pure Mahtematics
California State University-Los Angeles 2003 — 2005
Bachelor's of Science, Computer Science
Russ Wood 伍格俊's TeleTech Experience June 2009 - April 2011
Job Vice President Hong Kong Sales and Operations 香港销售运营副总裁 at Mannatech Incorporated
Industry Consumer Goods
Experience
Mannatech Incorporated August 2014 - Present
EvolvHealth, LLC August 2012 - July 2014
Visalus Sciences April 2011 - August 2012
TeleTech June 2009 - April 2011
Business Development Company February 2008 - April 2011
The Limu Company October 2006 - February 2008
XanGo LLC November 2002 - October 2006
Tahitian Noni Inc February 1999 - November 2002
Osprey Inc August 1997 - January 1999
Nu Skin International August 1990 - August 1997
Skills
Project Management, Call Center Management, IT Management, International Business, Strategic Planning, Supply Chain Management, SAP, Oracle Applications, Management Consulting, Direct Sales Management..., Direct Sales, Call Center, Operations Management, Customer Service, Product Development, Team Leadership, Strategy, CRM, Change Management, Team Building, Leadership, Marketing, Training, Vendor Management, Marketing Strategy, Business Development, Integration, Coaching, Business Planning, Management, Business Strategy, New Business Development, Start-ups, Process Improvement, Program Management, Cross-functional Team..., Leadership Development, Entrepreneurship, Supply Chain, P&L Management, Call Centers
Education
Thunderbird School of Global Management 1989 — 1990
MBA, International Finance, Marketing
Brigham Young University 1983 — 1988
BA, Asian Studies, Math Minor
Mannatech Incorporated August 2014 - Present
EvolvHealth, LLC August 2012 - July 2014
Visalus Sciences April 2011 - August 2012
TeleTech June 2009 - April 2011
Business Development Company February 2008 - April 2011
The Limu Company October 2006 - February 2008
XanGo LLC November 2002 - October 2006
Tahitian Noni Inc February 1999 - November 2002
Osprey Inc August 1997 - January 1999
Nu Skin International August 1990 - August 1997
Skills
Project Management, Call Center Management, IT Management, International Business, Strategic Planning, Supply Chain Management, SAP, Oracle Applications, Management Consulting, Direct Sales Management..., Direct Sales, Call Center, Operations Management, Customer Service, Product Development, Team Leadership, Strategy, CRM, Change Management, Team Building, Leadership, Marketing, Training, Vendor Management, Marketing Strategy, Business Development, Integration, Coaching, Business Planning, Management, Business Strategy, New Business Development, Start-ups, Process Improvement, Program Management, Cross-functional Team..., Leadership Development, Entrepreneurship, Supply Chain, P&L Management, Call Centers
Education
Thunderbird School of Global Management 1989 — 1990
MBA, International Finance, Marketing
Brigham Young University 1983 — 1988
BA, Asian Studies, Math Minor
Courtney Dick's TeleTech Experience 2011 - 2013
Job Front Office at Mon City Chiropractic
Industry Hospital & Health Care
Experience
Mon City Chiropractic March 2013 - Present
TeleTech 2011 - 2013
TeleTech 2010 - 2011
Skills
Self-Motivated, Easily Adaptable, Attention to detail, Organization Skills, Interpersonal Skills, Team Oriented, Problem Solving, Multitasking, Research Skills, Strategic Planning
Education
Strayer University 2009 — 2011
Master of Business Administration (M.B.A.), Human Resources Management and Services, 3.9/4.0 GPA
California University of Pennsylvania 2005 — 2009
Bachelor of Arts (B.A.), Psychology, 3.6/4.0 GPA
Mon City Chiropractic March 2013 - Present
TeleTech 2011 - 2013
TeleTech 2010 - 2011
Skills
Self-Motivated, Easily Adaptable, Attention to detail, Organization Skills, Interpersonal Skills, Team Oriented, Problem Solving, Multitasking, Research Skills, Strategic Planning
Education
Strayer University 2009 — 2011
Master of Business Administration (M.B.A.), Human Resources Management and Services, 3.9/4.0 GPA
California University of Pennsylvania 2005 — 2009
Bachelor of Arts (B.A.), Psychology, 3.6/4.0 GPA
kevin kimble kevin kimble's TeleTech Experience October 2014 - December 2014
Job to change the world first we have to change ourselves
Industry Computer Software
Experience
TeleTech October 2014 - December 2014
STARTEK June 2009 - June 2011
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Black River Technical College 2012 — 2015
Associate of Arts (A.A.), General Studies, 3.0
Jonesboro Area Vocational Tech 2002 — 2005
certificate, Electrical and Electronics Engineering
TeleTech October 2014 - December 2014
STARTEK June 2009 - June 2011
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Black River Technical College 2012 — 2015
Associate of Arts (A.A.), General Studies, 3.0
Jonesboro Area Vocational Tech 2002 — 2005
certificate, Electrical and Electronics Engineering
Victor Dascanio Victor Dascanio's TeleTech Experience April 2010 - January 2012
Job Therapeutic Support Staff at Community Alternatives, Inc.
Industry Nonprofit Organization Management
Experience
Community Alternatives, Inc. February 2012 - Present
TeleTech April 2010 - January 2012
Teleperformance March 2007 - November 2009
American Income Life April 2004 - February 2007
The Baltimore Life Insurance Company August 2000 - March 2004
Various Area School Districts December 1992 - June 2000
Skills
Mobile Devices, Customer Service, Call Center, Team Leadership, Microsoft Office, Microsoft Excel, Windows, Team Building, Leadership, Training, Customer Retention, Microsoft Word, Outlook, Mathematics Education
Education
California University of Pennsylvania 1988 — 1992
Bachelor of Science in Education, Mathematics and Computer Science, 2.71
Community Alternatives, Inc. February 2012 - Present
TeleTech April 2010 - January 2012
Teleperformance March 2007 - November 2009
American Income Life April 2004 - February 2007
The Baltimore Life Insurance Company August 2000 - March 2004
Various Area School Districts December 1992 - June 2000
Skills
Mobile Devices, Customer Service, Call Center, Team Leadership, Microsoft Office, Microsoft Excel, Windows, Team Building, Leadership, Training, Customer Retention, Microsoft Word, Outlook, Mathematics Education
Education
California University of Pennsylvania 1988 — 1992
Bachelor of Science in Education, Mathematics and Computer Science, 2.71
Veronica Pedersen, PHR's TeleTech Experience August 2002 - March 2003
Job Solutions Deployment Manager at Staff Management | SMX 100% Travel
Industry Human Resources
Experience
Staff Management SMX September 2013 - Present
Faneuil Inc May 2013 - August 2013
Automation Precision Technology (APT) April 2003 - January 2013
TeleTech August 2002 - March 2003
Tech Partners September 1999 - September 2002
Skills
Employee Relations, Talent Management, Workforce Planning, Recruiting, Applicant Tracking..., Talent Acquisition, Temporary Placement, Organizational..., Onboarding, Government Contracting, Personnel Management, Technical Recruiting, Policy, Human Resources, Sourcing, Microsoft Office, HRIS, Training, Program Management, Leadership, Employee Benefits, Hiring, New Hire Orientations, Job Fairs, Screening, Time Management, Employee Training, Management, Internet Recruiting, Interviews, College Recruiting, Deferred Compensation, FMLA, Benefits Administration, Performance Management, Employee Engagement, Succession Planning, Resume Writing, Background Checks, Coaching, HR Policies, HR Consulting, Process Improvement, Contract Recruitment, Career Development, Performance Appraisal
Education
California State University-Northridge 1982 — 1983
Capella University
Currently attending, Human Resource Management
Staff Management SMX September 2013 - Present
Faneuil Inc May 2013 - August 2013
Automation Precision Technology (APT) April 2003 - January 2013
TeleTech August 2002 - March 2003
Tech Partners September 1999 - September 2002
Skills
Employee Relations, Talent Management, Workforce Planning, Recruiting, Applicant Tracking..., Talent Acquisition, Temporary Placement, Organizational..., Onboarding, Government Contracting, Personnel Management, Technical Recruiting, Policy, Human Resources, Sourcing, Microsoft Office, HRIS, Training, Program Management, Leadership, Employee Benefits, Hiring, New Hire Orientations, Job Fairs, Screening, Time Management, Employee Training, Management, Internet Recruiting, Interviews, College Recruiting, Deferred Compensation, FMLA, Benefits Administration, Performance Management, Employee Engagement, Succession Planning, Resume Writing, Background Checks, Coaching, HR Policies, HR Consulting, Process Improvement, Contract Recruitment, Career Development, Performance Appraisal
Education
California State University-Northridge 1982 — 1983
Capella University
Currently attending, Human Resource Management
Jennie Golden Jennie Golden's TeleTech Experience January 1998 - November 2002
Job Promoter at LeVel.com/Experienced Recruiter
Industry Human Resources
Experience
Le-Vel.com January 2015 - Present
FTS International November 2014 - January 2015
Altaquip February 2014 - September 2014
Altaquip 2013 - 2013
Silpada Designs February 2006 - February 2012
TeleTech January 1998 - November 2002
Skills
Recruiting, Social Media, Human Resources, Social Networking, Onboarding, Sourcing, Applicant Tracking..., New Hire Orientations, Behavioral Interviewing, Interviews, HR Metrics, Job Fairs, CareerBuilder, Internet Recruiting, Public Speaking, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Temporary Placement, Sales, Coaching, Customer Service, Customer Satisfaction, Account Management, Team Building, Marketing Strategy, Fundraising, Leadership, Managing multiple..., Strategic Planning, Talent Acquisition, Building Strong..., Start-ups, Organization Skills
Education
California University of Pennsylvania 1990 — 1994
BS, Business Administration, Human Resource Management
Uniontown Area High School 1986 — 1989
High School Diploma, Academic Courses
Le-Vel.com January 2015 - Present
FTS International November 2014 - January 2015
Altaquip February 2014 - September 2014
Altaquip 2013 - 2013
Silpada Designs February 2006 - February 2012
TeleTech January 1998 - November 2002
Skills
Recruiting, Social Media, Human Resources, Social Networking, Onboarding, Sourcing, Applicant Tracking..., New Hire Orientations, Behavioral Interviewing, Interviews, HR Metrics, Job Fairs, CareerBuilder, Internet Recruiting, Public Speaking, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Temporary Placement, Sales, Coaching, Customer Service, Customer Satisfaction, Account Management, Team Building, Marketing Strategy, Fundraising, Leadership, Managing multiple..., Strategic Planning, Talent Acquisition, Building Strong..., Start-ups, Organization Skills
Education
California University of Pennsylvania 1990 — 1994
BS, Business Administration, Human Resource Management
Uniontown Area High School 1986 — 1989
High School Diploma, Academic Courses
Herb Ruiss Herb Ruiss's TeleTech Experience January 1998 - July 2002
Job at
Industry Education Management
Experience
People Builders Consulting June 2015 - Present
Cora Breakfast & Lunch 2007 - 2013
Gold Mine Developments December 1999 - 2010
TeleTech January 1998 - July 2002
Skills
Leadership, Management, Training, Change Management, Team Building, Public Speaking, Coaching, Marketing, Leadership Development, Management Consulting, Employee Engagement, Organizational..., Team Leadership, Project Planning, Staff Development, Mental Health- Living...
Education
Brock University 1978 — 1979
Bachelor’s Degree, Elementary Education and Teaching
Laurentian University/Université Laurentienne 1974 — 1977
Bachelor's Degree, Communications, Honors degree with Certificate of Distinction in Bilingualism
People Builders Consulting June 2015 - Present
Cora Breakfast & Lunch 2007 - 2013
Gold Mine Developments December 1999 - 2010
TeleTech January 1998 - July 2002
Skills
Leadership, Management, Training, Change Management, Team Building, Public Speaking, Coaching, Marketing, Leadership Development, Management Consulting, Employee Engagement, Organizational..., Team Leadership, Project Planning, Staff Development, Mental Health- Living...
Education
Brock University 1978 — 1979
Bachelor’s Degree, Elementary Education and Teaching
Laurentian University/Université Laurentienne 1974 — 1977
Bachelor's Degree, Communications, Honors degree with Certificate of Distinction in Bilingualism
Andrea Welsh Andrea Welsh's TeleTech Experience May 2005 - July 2008
Job Human Resources Assistant at Fayette Resources Inc.
Industry Mental Health Care
Experience
Fayette Resources Inc. August 2014 - Present
Fayette Resources Inc. September 2010 - August 2014
Fitting Group July 2008 - April 2009
TeleTech May 2005 - July 2008
Skills
Time Management, Account Reconciliation, Accounts Payable, Accounts Receivable, Management, Customer Oriented, Customer Service, Human Resources, Employee Benefits, Benefits Administration, Microsoft Office, Microsoft Excel, Microsoft Word, Administrative..., Employee Relations, Call Centers, Data Entry, Telephone Skills, Outlook, Spreadsheets, Teamwork, PowerPoint, Customer Satisfaction, Supervisory Skills, Filing, Performance Management, Nonprofits, Insurance, 10 Key, Team Building, Recruiting, Administration, Event Planning, Public Speaking, Team Leadership
Education
California University of Pennsylvania 2012 — 2013
Master of Science (MS), Business Administration
California University of Pennsylvania 2004 — 2007
Bachelor of Science (BS), Business Administration, Management and Human Resources Management
Fayette Resources Inc. August 2014 - Present
Fayette Resources Inc. September 2010 - August 2014
Fitting Group July 2008 - April 2009
TeleTech May 2005 - July 2008
Skills
Time Management, Account Reconciliation, Accounts Payable, Accounts Receivable, Management, Customer Oriented, Customer Service, Human Resources, Employee Benefits, Benefits Administration, Microsoft Office, Microsoft Excel, Microsoft Word, Administrative..., Employee Relations, Call Centers, Data Entry, Telephone Skills, Outlook, Spreadsheets, Teamwork, PowerPoint, Customer Satisfaction, Supervisory Skills, Filing, Performance Management, Nonprofits, Insurance, 10 Key, Team Building, Recruiting, Administration, Event Planning, Public Speaking, Team Leadership
Education
California University of Pennsylvania 2012 — 2013
Master of Science (MS), Business Administration
California University of Pennsylvania 2004 — 2007
Bachelor of Science (BS), Business Administration, Management and Human Resources Management
John Schaub John Schaub's TeleTech Experience November 1996 - September 1997
Job Customer Solutions Manager at UPS
Industry Transportation/Trucking/Railroad
Experience
UPS July 2014 - Present
UPS September 2009 - June 2014
UPS April 2002 - September 2009
UPS December 2000 - April 2002
UPS June 1998 - December 2000
UPS May 1994 - June 1998
TeleTech November 1996 - September 1997
Starr Custom Trim December 1995 - August 1996
Bob Jones University August 1993 - August 1994
Bob Jones University August 1991 - May 1993
Skills
Transportation, Visio, Logistics, Operations Management, Transportation..., LTL, Management, Training, Process Improvement, Freight, SharePoint, Project Management, PowerPoint, Microsoft Excel, Microsoft Access, Brainstorm Facilitation, Logistics Management, 3PL, Shipping, Cross-functional Team..., Facilitators, Leadership
Education
Bob Jones University 1994 — 1998
Master of Arts (M.A.), Bible
Bob Jones University 1990 — 1994
Bachelor of Arts (B.A.), Rhetoric and Public Address, Cum Laude
UPS July 2014 - Present
UPS September 2009 - June 2014
UPS April 2002 - September 2009
UPS December 2000 - April 2002
UPS June 1998 - December 2000
UPS May 1994 - June 1998
TeleTech November 1996 - September 1997
Starr Custom Trim December 1995 - August 1996
Bob Jones University August 1993 - August 1994
Bob Jones University August 1991 - May 1993
Skills
Transportation, Visio, Logistics, Operations Management, Transportation..., LTL, Management, Training, Process Improvement, Freight, SharePoint, Project Management, PowerPoint, Microsoft Excel, Microsoft Access, Brainstorm Facilitation, Logistics Management, 3PL, Shipping, Cross-functional Team..., Facilitators, Leadership
Education
Bob Jones University 1994 — 1998
Master of Arts (M.A.), Bible
Bob Jones University 1990 — 1994
Bachelor of Arts (B.A.), Rhetoric and Public Address, Cum Laude
Marella Fox Marella Fox's TeleTech Experience October 1998 - March 2001
Job 3DSI Client Support Representative at AOC Solutions
Industry Financial Services
Experience
AOC Solutions October 2013 - Present
Camalloy Inc. 2012 - 2012
Ammeraal Beltech US 2009 - 2012
Daltile Corporation June 2006 - September 2007
Daltile Corporation October 2005 - June 2006
TeleTech October 1998 - March 2001
Skills
Customer Service, Design Consulting, Administrative..., Accounts Payable, Accounts Receivable, Sales, Data Entry, Management, Committed to Customer..., Purchasing, Receptionist Duties, Secretarial Skills, Employee Training, Lotus Notes, Microsoft Office, JD Edwards, ASI, Appointment Scheduling, PowerPoint, Microsoft Excel, Phone Etiquette, Proficient Typing Skills, Order Processing, Filing, Teamwork, Customer Satisfaction, Telephone Skills, Office Equipment, 10 Key, Microsoft Word, File Management, Spreadsheets, Access, Distribution Center..., Inventory Management, Internet Explorer, Microsoft Publisher, Microsoft Office 2007, Invoicing, Organization &..., Quality Assurance, Fax, Analysis, Office Management, Office Administration, Cashiering, Time Management, Administration, Schedules, Software Documentation
Education
California University of Pennsylvania
Elementary Education and Teaching, 3 years
AOC Solutions October 2013 - Present
Camalloy Inc. 2012 - 2012
Ammeraal Beltech US 2009 - 2012
Daltile Corporation June 2006 - September 2007
Daltile Corporation October 2005 - June 2006
TeleTech October 1998 - March 2001
Skills
Customer Service, Design Consulting, Administrative..., Accounts Payable, Accounts Receivable, Sales, Data Entry, Management, Committed to Customer..., Purchasing, Receptionist Duties, Secretarial Skills, Employee Training, Lotus Notes, Microsoft Office, JD Edwards, ASI, Appointment Scheduling, PowerPoint, Microsoft Excel, Phone Etiquette, Proficient Typing Skills, Order Processing, Filing, Teamwork, Customer Satisfaction, Telephone Skills, Office Equipment, 10 Key, Microsoft Word, File Management, Spreadsheets, Access, Distribution Center..., Inventory Management, Internet Explorer, Microsoft Publisher, Microsoft Office 2007, Invoicing, Organization &..., Quality Assurance, Fax, Analysis, Office Management, Office Administration, Cashiering, Time Management, Administration, Schedules, Software Documentation
Education
California University of Pennsylvania
Elementary Education and Teaching, 3 years
Christopher Vaness Christopher Vaness's TeleTech Experience September 1997 - March 1999
Job Certified U.S. Import Compliance Officer and Professional Importer
Industry International Trade and Development
Experience
Adams12 Five Star Schools January 2015 - Present
Gringo's Best Import Export llc January 2014 - Present
CenturyLink June 1999 - June 2014
Communications Workers of America July 1999 - March 2001
Alliance Data March 1999 - June 1999
TeleTech September 1997 - March 1999
New Beford Public Schools January 1993 - August 1997
VF Outlet June 1991 - January 1993
Skills
Time Management, Teaching, Quality Assurance, Export, Import, Training, Leadership, Strategic Planning, Facebook, Customer Service, Microsoft Office, Marketing, Management, Coaching, Negotiation, Public Speaking, Sales, New Business Development, Sales Management, Marketing Strategy, Microsoft Excel, Program Management, Event Planning
Education
International Import Export Institute 2009 — 2011
Certification, Certified U.S. Compliance Officer and Certified Import Professional
Pace University 2000 — 2003
Certificate, Centeral Office Technicain
Bridgewater State University 1994 — 1995
Education
University of Massachusetts Dartmouth 1993 — 1994
Teacher certification, Education, 4.0 student teaching 3.96 over all GPA
University of Massachusetts Dartmouth 1991 — 1993
Bachelors, History
Bristol Community College 1988 — 1991
Pre-Professional, General
Greater New Bedford Regional Vocational Technical High School 1984 — 1988
High School Diploma, Plumbing and Pipe fitting, 9-12
Adams12 Five Star Schools January 2015 - Present
Gringo's Best Import Export llc January 2014 - Present
CenturyLink June 1999 - June 2014
Communications Workers of America July 1999 - March 2001
Alliance Data March 1999 - June 1999
TeleTech September 1997 - March 1999
New Beford Public Schools January 1993 - August 1997
VF Outlet June 1991 - January 1993
Skills
Time Management, Teaching, Quality Assurance, Export, Import, Training, Leadership, Strategic Planning, Facebook, Customer Service, Microsoft Office, Marketing, Management, Coaching, Negotiation, Public Speaking, Sales, New Business Development, Sales Management, Marketing Strategy, Microsoft Excel, Program Management, Event Planning
Education
International Import Export Institute 2009 — 2011
Certification, Certified U.S. Compliance Officer and Certified Import Professional
Pace University 2000 — 2003
Certificate, Centeral Office Technicain
Bridgewater State University 1994 — 1995
Education
University of Massachusetts Dartmouth 1993 — 1994
Teacher certification, Education, 4.0 student teaching 3.96 over all GPA
University of Massachusetts Dartmouth 1991 — 1993
Bachelors, History
Bristol Community College 1988 — 1991
Pre-Professional, General
Greater New Bedford Regional Vocational Technical High School 1984 — 1988
High School Diploma, Plumbing and Pipe fitting, 9-12
Patrick Sarian, VCP Patrick Sarian, VCP's TeleTech Experience October 1996 - October 1997
Job Operations Systems Administrator III at O'Melveny & Myers LLP
Industry Information Technology and Services
Experience
O'Melveny & Myers LLP January 2008 - Present
OfficeComputerHelp.com September 1996 - December 2013
Aramark Uniform Services November 1997 - October 2007
TeleTech October 1996 - October 1997
Skills
VMware, Powershell, Active Directory, System Administration, Software Documentation, Windows Server, Data Center, Management, Cisco IOS, HP Server Hardware, DFS, Microsoft Exchange, Virtualization
Education
California State University-Northridge
O'Melveny & Myers LLP January 2008 - Present
OfficeComputerHelp.com September 1996 - December 2013
Aramark Uniform Services November 1997 - October 2007
TeleTech October 1996 - October 1997
Skills
VMware, Powershell, Active Directory, System Administration, Software Documentation, Windows Server, Data Center, Management, Cisco IOS, HP Server Hardware, DFS, Microsoft Exchange, Virtualization
Education
California State University-Northridge
Elizabeth Ann Ingle's TeleTech Experience December 2012 - February 2013
Job Paralegal Student
Industry Legal Services
Experience
AT&T July 2013 - Present
TeleTech December 2012 - February 2013
Beaver Express May 2012 - October 2012
Riverwind Casino June 2006 - January 2012
Avalon Correctional Svcs Inc/Carver Center May 2007 - December 2007
Globe Life & Accident Insurance April 2006 - June 2006
Cingular Wireless October 2004 - April 2006
American Red Cross Armed Forces Emergency Service Center 1999 - 2001
Skills
Account Management, Data Entry, Project Planning, Legal Documents, Research, Leadership Development, Event Planning, Analysis, Legal Writing, Fundraising, Loss Prevention, Outlook, Social Media, Social Media Marketing, Community Outreach, Customer Service, Non-profits, Facebook, Public Relations, Wordperfect, Management, Strategic Planning, Leadership, Marketing, Public Speaking, Policy, Human Resources, Coaching, Editing, Staff Development, Legal Research, Team Building, PowerPoint, Litigation, System Administration, Microsoft Word, Mediation, Creative Writing, Sales Management, Microsoft Office, Westlaw, Process Scheduler, Social Networking, Sales, Recruiting, Budgets, Microsoft Excel, Project Management, Store Management, Notary Public
Education
ITT Tech 2010 — 2014
Associates, Paralegal
Cameron University 1997 — 1998
BS, Crinimal Justice
Cameron University 1994 — 1996
AAS, Criminal Justice Law Enforcement & Corrections
AT&T July 2013 - Present
TeleTech December 2012 - February 2013
Beaver Express May 2012 - October 2012
Riverwind Casino June 2006 - January 2012
Avalon Correctional Svcs Inc/Carver Center May 2007 - December 2007
Globe Life & Accident Insurance April 2006 - June 2006
Cingular Wireless October 2004 - April 2006
American Red Cross Armed Forces Emergency Service Center 1999 - 2001
Skills
Account Management, Data Entry, Project Planning, Legal Documents, Research, Leadership Development, Event Planning, Analysis, Legal Writing, Fundraising, Loss Prevention, Outlook, Social Media, Social Media Marketing, Community Outreach, Customer Service, Non-profits, Facebook, Public Relations, Wordperfect, Management, Strategic Planning, Leadership, Marketing, Public Speaking, Policy, Human Resources, Coaching, Editing, Staff Development, Legal Research, Team Building, PowerPoint, Litigation, System Administration, Microsoft Word, Mediation, Creative Writing, Sales Management, Microsoft Office, Westlaw, Process Scheduler, Social Networking, Sales, Recruiting, Budgets, Microsoft Excel, Project Management, Store Management, Notary Public
Education
ITT Tech 2010 — 2014
Associates, Paralegal
Cameron University 1997 — 1998
BS, Crinimal Justice
Cameron University 1994 — 1996
AAS, Criminal Justice Law Enforcement & Corrections
Jaqui Fromer's TeleTech Experience January 2014 - September 2014
Job Lead teacher
Industry Education Management
Experience
KinderCare November 2014 - Present
TeleTech January 2014 - September 2014
1-800 Flowers November 2006 - June 2010
YMCA/Ardena Elementary September 2006 - June 2010
Skills
Customer Service, Sales, Customer Satisfaction, Microsoft Office, Microsoft Excel, Microsoft Word, Banking, Teller Operations, PowerPoint, Computer/Technical..., Withdrawals, Personal Banking, Cash Handling, Classroom Management, Collaborative Problem..., Special Education, Computer Proficiency, Student-Centered..., Differentiated..., Parent-Teacher..., Instructional Design, Lesson Planning, Positive Work...
Education
Kaplan University 2015 — 2016
Psychology
Georgian Court University 2003 — 2005
Elementary Education and Special Education
Brookdale Community College 2001 — 2003
Associate’s Degree, Elementary Education/Psychology; Education
KinderCare November 2014 - Present
TeleTech January 2014 - September 2014
1-800 Flowers November 2006 - June 2010
YMCA/Ardena Elementary September 2006 - June 2010
Skills
Customer Service, Sales, Customer Satisfaction, Microsoft Office, Microsoft Excel, Microsoft Word, Banking, Teller Operations, PowerPoint, Computer/Technical..., Withdrawals, Personal Banking, Cash Handling, Classroom Management, Collaborative Problem..., Special Education, Computer Proficiency, Student-Centered..., Differentiated..., Parent-Teacher..., Instructional Design, Lesson Planning, Positive Work...
Education
Kaplan University 2015 — 2016
Psychology
Georgian Court University 2003 — 2005
Elementary Education and Special Education
Brookdale Community College 2001 — 2003
Associate’s Degree, Elementary Education/Psychology; Education
Liza Tulua Algee Liza Tulua Algee's TeleTech Experience 1995 - 2000
Job Senior Analyst, Project Manager, Accountant & Quality Management Consultant at Independent Contractor / Consultant
Industry Real Estate
Experience
LA Real Estate Wealth March 2010 - Present
Independent Contractor / Consultant April 2006 - Present
Belkin June 2005 - March 2006
ACS, a Xerox company June 2002 - June 2005
TeleTech 1995 - 2000
TeleTech 1995 - 2000
TeleTech 1995 - 2000
Skills
Strategic Planning, Foreclosures, Short Sales, Microsoft Excel, Budgets, Property Management, Real Estate, Finance, Valuation, Customer Service, Public Speaking, Financial Analysis, Nonprofits
Education
California State University-Northridge 1999 — 2002
Bachelor's of Science, Business Administration double-emphasis Finance & Real Estate
LA Real Estate Wealth March 2010 - Present
Independent Contractor / Consultant April 2006 - Present
Belkin June 2005 - March 2006
ACS, a Xerox company June 2002 - June 2005
TeleTech 1995 - 2000
TeleTech 1995 - 2000
TeleTech 1995 - 2000
Skills
Strategic Planning, Foreclosures, Short Sales, Microsoft Excel, Budgets, Property Management, Real Estate, Finance, Valuation, Customer Service, Public Speaking, Financial Analysis, Nonprofits
Education
California State University-Northridge 1999 — 2002
Bachelor's of Science, Business Administration double-emphasis Finance & Real Estate
Jesse A Fender's TeleTech Experience January 2012 — January 2017
Job PHP/C#/Database developer
Industry Computer Programming
Experience
SRC Logistics April 2017 — Present
TeleTech January 2012 — January 2017
Sierra Tech Computers December 2007 — May 2010
Skills
Computer Programming,Customer Service, Retail Sales, Technical Support
Education
California State University-Chico 2003 — 2004
None, Liberal Arts and Sciences, General Studies and Humanities
Paradise High School 2003 — 2004
High School Degree, None
Ozarks Technical Community College 2015 — 2018
Computer Infromation Science
SRC Logistics April 2017 — Present
TeleTech January 2012 — January 2017
Sierra Tech Computers December 2007 — May 2010
Skills
Computer Programming,Customer Service, Retail Sales, Technical Support
Education
California State University-Chico 2003 — 2004
None, Liberal Arts and Sciences, General Studies and Humanities
Paradise High School 2003 — 2004
High School Degree, None
Ozarks Technical Community College 2015 — 2018
Computer Infromation Science
Cheryl Grabowski's TeleTech Experience March 2014 - November 2014
Job
Industry Insurance
Experience
TeleTech March 2014 - November 2014
Abacus Technology Corporation July 2009 - January 2012
SDI Government Solutions December 2008 - July 2009
MountainTop Technologies April 2005 - September 2008
Emergency Management Institute (FEMA) 1997 - 2007
Osceola County November 2002 - April 2005
Hughes Supply, Inc (now division of Home Depot) December 1999 - November 2002
Hughes Supply, Inc. 1999 - 2002
Webster University May 1995 - December 1999
Cumberland County, NC August 1993 - December 1999
Skills
Security, Emergency Management, Program Management, Strategic Planning, Training, Management, Business Development, Disaster Recovery, Security Clearance, Proposal Writing, Project Management, Government, Policy, Software Documentation, Project Planning, Team Building, Risk Management, Team Leadership, Operations Management, Business Continuity, Exercises, Organizational..., Military, Emergency Services, Leadership Development, Intelligence, Intelligence Analysis, Contingency Planning, Army, Public Speaking, Disaster Response, Microsoft Office, Nonprofits, Strategy, Risk Assessment, Cross-functional Team..., Requirements Analysis, Technical Writing, Vulnerability Assessment, Homeland Security, Command, Government Contracting
Education
Boston University 1986 — 1988
Masters of Education
Campbell University 1981 — 1984
Bachelor of Science
TeleTech March 2014 - November 2014
Abacus Technology Corporation July 2009 - January 2012
SDI Government Solutions December 2008 - July 2009
MountainTop Technologies April 2005 - September 2008
Emergency Management Institute (FEMA) 1997 - 2007
Osceola County November 2002 - April 2005
Hughes Supply, Inc (now division of Home Depot) December 1999 - November 2002
Hughes Supply, Inc. 1999 - 2002
Webster University May 1995 - December 1999
Cumberland County, NC August 1993 - December 1999
Skills
Security, Emergency Management, Program Management, Strategic Planning, Training, Management, Business Development, Disaster Recovery, Security Clearance, Proposal Writing, Project Management, Government, Policy, Software Documentation, Project Planning, Team Building, Risk Management, Team Leadership, Operations Management, Business Continuity, Exercises, Organizational..., Military, Emergency Services, Leadership Development, Intelligence, Intelligence Analysis, Contingency Planning, Army, Public Speaking, Disaster Response, Microsoft Office, Nonprofits, Strategy, Risk Assessment, Cross-functional Team..., Requirements Analysis, Technical Writing, Vulnerability Assessment, Homeland Security, Command, Government Contracting
Education
Boston University 1986 — 1988
Masters of Education
Campbell University 1981 — 1984
Bachelor of Science
Stan Xiong's TeleTech Experience July 1997 - August 1998
Job Senior Manager at DIRECTV, LLC.
Industry Information Technology and Services
Experience
DIRECTV, LLC. March 2014 - Present
DIRECTV October 1998 - March 2014
Teletech July 1997 - August 1998
Skills
Unix, Weblogic, Troubleshooting, Linux, Java, Shell Scripting, System Administration, Red Hat Linux, ITIL, Cluster, Oracle, Agile Methodologies, Integration, SDLC, Solaris, Enterprise Architecture
Education
University of Hawaii at Manoa 1994 — 1997
Graduate Degree Fellow, Geography
California State University-Stanislaus 1989 — 1994
Bachelor of Arts (B.A.); Minor Mathematics, Geography
DIRECTV, LLC. March 2014 - Present
DIRECTV October 1998 - March 2014
Teletech July 1997 - August 1998
Skills
Unix, Weblogic, Troubleshooting, Linux, Java, Shell Scripting, System Administration, Red Hat Linux, ITIL, Cluster, Oracle, Agile Methodologies, Integration, SDLC, Solaris, Enterprise Architecture
Education
University of Hawaii at Manoa 1994 — 1997
Graduate Degree Fellow, Geography
California State University-Stanislaus 1989 — 1994
Bachelor of Arts (B.A.); Minor Mathematics, Geography
Bassem Hanna's TeleTech Experience July 2009 - February 2010
Job Global Workforce Management Manager at PayPal
Industry Internet
Experience
Bill Me Later, Inc. A Paypal Company October 2012 - Present
Catalyst360° (The Hartford) October 2011 - October 2012
Synchronoss Technologies March 2011 - October 2011
Network Solutions February 2010 - February 2011
TeleTech July 2009 - February 2010
Discover Financial Services June 2006 - July 2009
Telespectrum Inc December 2005 - June 2006
SEI Inc August 2005 - December 2005
Verizon Communications August 2004 - August 2005
JPMorgan Chase & Co August 2003 - August 2004
Skills
IEX TotalView, Avaya PBX, Aspect EWFM, Workforce Management, IEX, Aspect, Access, Process Improvement, Call Center, Team Building, Telecommunications, Capacity Planning, Call Centers, Avaya, BPO, TotalView, Management, Customer Service, Leadership, Coaching, Operations Management, Team Management, Training, Customer Satisfaction, Contact Centers, Team Leadership, Service Delivery, Customer Experience, Forecasting, IVR, Project Management, Telephony, Time Management, Vendor Management, Outsourcing, Technical Support, Call Center Development, Resource Management, Business Analysis, Human Resources, CRM, Performance Management, Interviews, Business Process..., Inbound Marketing, Customer Retention, Disaster Recovery, Process Scheduler, Sales, Troubleshooting
Education
Keller Graduate School of Management 1994 — 2001
Masters in Information Management Systems, Information Management Systems
DeVry University 2000 — 2001
B.S, Information Systems; Network Administration
The Ohio State University 1995 — 1999
B.S, Business Administration Major Marketing
Cairo University 1993 — 1995
Marketing
Bill Me Later, Inc. A Paypal Company October 2012 - Present
Catalyst360° (The Hartford) October 2011 - October 2012
Synchronoss Technologies March 2011 - October 2011
Network Solutions February 2010 - February 2011
TeleTech July 2009 - February 2010
Discover Financial Services June 2006 - July 2009
Telespectrum Inc December 2005 - June 2006
SEI Inc August 2005 - December 2005
Verizon Communications August 2004 - August 2005
JPMorgan Chase & Co August 2003 - August 2004
Skills
IEX TotalView, Avaya PBX, Aspect EWFM, Workforce Management, IEX, Aspect, Access, Process Improvement, Call Center, Team Building, Telecommunications, Capacity Planning, Call Centers, Avaya, BPO, TotalView, Management, Customer Service, Leadership, Coaching, Operations Management, Team Management, Training, Customer Satisfaction, Contact Centers, Team Leadership, Service Delivery, Customer Experience, Forecasting, IVR, Project Management, Telephony, Time Management, Vendor Management, Outsourcing, Technical Support, Call Center Development, Resource Management, Business Analysis, Human Resources, CRM, Performance Management, Interviews, Business Process..., Inbound Marketing, Customer Retention, Disaster Recovery, Process Scheduler, Sales, Troubleshooting
Education
Keller Graduate School of Management 1994 — 2001
Masters in Information Management Systems, Information Management Systems
DeVry University 2000 — 2001
B.S, Information Systems; Network Administration
The Ohio State University 1995 — 1999
B.S, Business Administration Major Marketing
Cairo University 1993 — 1995
Marketing
Ariel Barredo's TeleTech Experience 1998 - 2000
Job Program Manager at SMI
Industry Computer Networking
Experience
SMI 2000 - Present
US Air Force February 1998 - Present
Teletech 1998 - 2000
Education
Central Michigan University 1989 — 1991
Masters of Science, Business Administration
California State University-Long Beach - College of Business Administration 1983 — 1987
SMI 2000 - Present
US Air Force February 1998 - Present
Teletech 1998 - 2000
Education
Central Michigan University 1989 — 1991
Masters of Science, Business Administration
California State University-Long Beach - College of Business Administration 1983 — 1987
Scott DeMoss's TeleTech Experience June 2010 - October 2013
Job Datacenter Practice Lead at Global Technology Resources
Industry Information Technology and Services
Experience
Global Technology Resources November 2012 - Present
TeleTech June 2010 - October 2013
TeleTech January 2009 - February 2012
TeleTech December 2005 - December 2008
Cendant September 2003 - December 2005
OptiGlobe Communications, Inc. 2000 - 2001
Skills
HP, Cisco, Servers, Citrix, Active Directory, IT Operations, Cisco Technologies, Data Center, ITIL, Windows Server, VMware ESX, Virtualization, Disaster Recovery, VMware, IT Management, Architecture, Cloud Computing, Architectures, Information Technology, Professional Services, Enterprise Architecture, Storage Area Networks, Vendor Management, IT Service Management, Service Delivery, VMware Infrastructure, Incident Management, System Deployment, vSphere, Cross-functional Team..., Infrastructure, Management, Troubleshooting, Solution Architecture
Education
Boston University 1993 — 1997
BS, Human Physiology
Global Technology Resources November 2012 - Present
TeleTech June 2010 - October 2013
TeleTech January 2009 - February 2012
TeleTech December 2005 - December 2008
Cendant September 2003 - December 2005
OptiGlobe Communications, Inc. 2000 - 2001
Skills
HP, Cisco, Servers, Citrix, Active Directory, IT Operations, Cisco Technologies, Data Center, ITIL, Windows Server, VMware ESX, Virtualization, Disaster Recovery, VMware, IT Management, Architecture, Cloud Computing, Architectures, Information Technology, Professional Services, Enterprise Architecture, Storage Area Networks, Vendor Management, IT Service Management, Service Delivery, VMware Infrastructure, Incident Management, System Deployment, vSphere, Cross-functional Team..., Infrastructure, Management, Troubleshooting, Solution Architecture
Education
Boston University 1993 — 1997
BS, Human Physiology
Nathan Keeney's TeleTech Experience January 2012 - Present
Job Software Developer at TeleTech
Industry Computer Software
Experience
TeleTech January 2012 - Present
OnState Communications February 2006 - January 2012
Wicked Good Software August 2004 - February 2006
LocuTour September 2001 - June 2004
Skills
Java, Software Development, Unix, Mobile Applications, Software Engineering, User Interface Design, Linux, XML
Education
California Polytechnic State University-San Luis Obispo 2000 — 2004
BS, Software Engineering
Phillips Exeter Academy 1996 — 2000
TeleTech January 2012 - Present
OnState Communications February 2006 - January 2012
Wicked Good Software August 2004 - February 2006
LocuTour September 2001 - June 2004
Skills
Java, Software Development, Unix, Mobile Applications, Software Engineering, User Interface Design, Linux, XML
Education
California Polytechnic State University-San Luis Obispo 2000 — 2004
BS, Software Engineering
Phillips Exeter Academy 1996 — 2000
Shadd Ring's TeleTech Experience April 2008 - Present
Job Vice President at EchoStar Communications Corp
Industry Telecommunications
Experience
Teletech April 2008 - Present
Echostar 2007 - 2008
Echostar (DISH Network 2005 - 2007
EchoStar 2003 - 2005
Education
California State Polytechnic University-Pomona 1987 — 1990
BS, Communications, Broadcasting, Film Making
Teletech April 2008 - Present
Echostar 2007 - 2008
Echostar (DISH Network 2005 - 2007
EchoStar 2003 - 2005
Education
California State Polytechnic University-Pomona 1987 — 1990
BS, Communications, Broadcasting, Film Making
Christina Meza's TeleTech Experience 1992 - 1998
Job Marketing Analyst at Yellowpages.com
Industry Marketing and Advertising
Experience
Yellowpages.com July 2007 - August 2012
AT&T Interactive 2007 - 2012
AT&T 2007 - 2012
Countrywide Home Loans 1999 - 2007
Teletech 1992 - 1998
Skills
Microsoft Excel, Data Analysis, Advertising, Analytics, Product Management
Education
California Lutheran University
Liberal Studies
Yellowpages.com July 2007 - August 2012
AT&T Interactive 2007 - 2012
AT&T 2007 - 2012
Countrywide Home Loans 1999 - 2007
Teletech 1992 - 1998
Skills
Microsoft Excel, Data Analysis, Advertising, Analytics, Product Management
Education
California Lutheran University
Liberal Studies
Janice Washington's TeleTech Experience October 1997 - July 2003
Job On going
Industry Information Services
Experience
Danaher January 2004 - February 2014
Teletech October 1997 - July 2003
Skills
Operational Excellence, ERP, Process Improvement, Active Directory, Six Sigma, Manufacturing, Networking, Troubleshooting, Integration, Technical Support, Project Management, Kaizen, Program Management, VPN, Cross-functional Team..., IT Management, Lean Manufacturing
Education
Bryant & Stratton College 1994 — 1996
Associate Degree, Information Tech
Danaher January 2004 - February 2014
Teletech October 1997 - July 2003
Skills
Operational Excellence, ERP, Process Improvement, Active Directory, Six Sigma, Manufacturing, Networking, Troubleshooting, Integration, Technical Support, Project Management, Kaizen, Program Management, VPN, Cross-functional Team..., IT Management, Lean Manufacturing
Education
Bryant & Stratton College 1994 — 1996
Associate Degree, Information Tech
Jessica Blackburn's TeleTech Experience October 2007 - February 2009
Job Vice President, Research & Development at FurstPerson
Industry Human Resources
Experience
FurstPerson May 2015 - Present
Psychometric Applications, LLC August 2014 - Present
Career Break May 2011 - August 2014
FurstPerson March 2009 - April 2011
TeleTech October 2007 - February 2009
PreVisor May 2005 - September 2007
Institute for Psychological Research and Application, Bowling Green State University January 2003 - November 2005
Bowling Green State University August 2004 - May 2005
Personnel Board of Jefferson County June 2004 - June 2004
Personnel Board of Jefferson County August 2003 - August 2003
Skills
Product Development, Talent Assessment, Employee Selection, Test Design, Psychometrics, Validation, Research, Data Analysis, SPSS, Job Analysis, Item Response Theory, Interviews, Recruiting, Statistics, Strategy, Leadership Development, Training, Talent Management
Education
Bowling Green State University 2002 — 2006
Ph.D., Industrial-Organizational Psychology
Portland State University 1996 — 2000
BS, Psychology
FurstPerson May 2015 - Present
Psychometric Applications, LLC August 2014 - Present
Career Break May 2011 - August 2014
FurstPerson March 2009 - April 2011
TeleTech October 2007 - February 2009
PreVisor May 2005 - September 2007
Institute for Psychological Research and Application, Bowling Green State University January 2003 - November 2005
Bowling Green State University August 2004 - May 2005
Personnel Board of Jefferson County June 2004 - June 2004
Personnel Board of Jefferson County August 2003 - August 2003
Skills
Product Development, Talent Assessment, Employee Selection, Test Design, Psychometrics, Validation, Research, Data Analysis, SPSS, Job Analysis, Item Response Theory, Interviews, Recruiting, Statistics, Strategy, Leadership Development, Training, Talent Management
Education
Bowling Green State University 2002 — 2006
Ph.D., Industrial-Organizational Psychology
Portland State University 1996 — 2000
BS, Psychology
Lori Flory's TeleTech Experience 1995 - 1997
Job Administrative Assistant at Denver/Colorado Bar Assn/CLE
Industry Legal Services
Experience
Denver/Colorado Bar Assn/CLE 2007 - 2008
Exactis.com 2000 - 2002
Experian 2000 - 2002
Aon Innovative Solutions 1999 - 2000
TeleTech 1995 - 1997
Education
California Lutheran University 1975 — 1979
BA, Liberal Arts
Coalinga High School 1971 — 1975
Denver/Colorado Bar Assn/CLE 2007 - 2008
Exactis.com 2000 - 2002
Experian 2000 - 2002
Aon Innovative Solutions 1999 - 2000
TeleTech 1995 - 1997
Education
California Lutheran University 1975 — 1979
BA, Liberal Arts
Coalinga High School 1971 — 1975
Deepak Williams's TeleTech Experience July 2013 - Present
Job Senior Architect
Industry Information Technology and Services
Experience
TeleTech July 2013 - Present
TeleTech October 2011 - July 2013
TeleTech March 2005 - October 2011
TeleTech November 2000 - March 2005
Immedient (formerly Raymond James Consulting) March 1999 - November 2000
Beechwood Computing Limited May 1997 - March 1999
Data Software Research Company Ltd October 1996 - April 1997
i-flex solutions (formerly Citicorp Information Technology Industries Ltd) June 1994 - April 1996
Skills
Business Intelligence, Oracle, SQL, PL/SQL, Unix, Telecommunications, Management, BPO, Outsourcing, Vendor Management, Service Delivery, ITIL, Team Building, Business Analysis, Integration, Cloud Computing
Education
Birla Institute of Technology and Science, Pilani 1990 — 1994
MSc, Information Systems
Bain School 1979 — 1981
TeleTech July 2013 - Present
TeleTech October 2011 - July 2013
TeleTech March 2005 - October 2011
TeleTech November 2000 - March 2005
Immedient (formerly Raymond James Consulting) March 1999 - November 2000
Beechwood Computing Limited May 1997 - March 1999
Data Software Research Company Ltd October 1996 - April 1997
i-flex solutions (formerly Citicorp Information Technology Industries Ltd) June 1994 - April 1996
Skills
Business Intelligence, Oracle, SQL, PL/SQL, Unix, Telecommunications, Management, BPO, Outsourcing, Vendor Management, Service Delivery, ITIL, Team Building, Business Analysis, Integration, Cloud Computing
Education
Birla Institute of Technology and Science, Pilani 1990 — 1994
MSc, Information Systems
Bain School 1979 — 1981
Nusrat Sharmin's TeleTech Experience September 1997 - March 2009
Job Project Manager Network and Unified Communications, GLOBE Technology Solutions, Nestle North America
Industry Information Technology and Services
Experience
Nestle July 2015 - Present
Nestle March 2009 - Present
TeleTech September 1997 - March 2009
Miller Dial Corp. September 1996 - September 1997
Skills
Call Center, Telephony, Contact Centers, VoIP, Outsourcing, Data Center, Telecommunications, IVR, Vendor Management, Unified Communications, Customer Experience, Solution Selling, Call Centers, Avaya, Management, ITIL, Workforce Management, IT Strategy, Networking, Process Improvement, Enterprise Software, Project Management, Switches, Service Delivery, Cisco Technologies, Cisco Call Manager, Disaster Recovery, System Deployment, Network Design, WAN, Integration, Troubleshooting, IP, Avaya Technologies
Education
California State University-Northridge
Electrical Engineering
Nestle July 2015 - Present
Nestle March 2009 - Present
TeleTech September 1997 - March 2009
Miller Dial Corp. September 1996 - September 1997
Skills
Call Center, Telephony, Contact Centers, VoIP, Outsourcing, Data Center, Telecommunications, IVR, Vendor Management, Unified Communications, Customer Experience, Solution Selling, Call Centers, Avaya, Management, ITIL, Workforce Management, IT Strategy, Networking, Process Improvement, Enterprise Software, Project Management, Switches, Service Delivery, Cisco Technologies, Cisco Call Manager, Disaster Recovery, System Deployment, Network Design, WAN, Integration, Troubleshooting, IP, Avaya Technologies
Education
California State University-Northridge
Electrical Engineering
Bob Marquez's TeleTech Experience February 2007 - August 2007
Job Director, Global Procurement.
Industry Information Services
Experience
IHS, Inc. September 2007 - Present
TeleTech February 2007 - August 2007
Time Warner Telecom 2000 - 2007
Skills
Strategic Sourcing, Vendor Management, Contract Management, Contract Negotiation, Procurement, RFP, Process Improvement, Cross-functional Team..., Management, Project Management, Change Management, Outsourcing, Supply Management, Strategy, Business Process..., Purchasing, Supply Chain Management, Humorist, Business Strategy, Sourcing, Accelerometer, Operations Management, Supply Chain, Negotiation, Program Management, Leadership, Product Management, Telecommunications, Orthopedic..., Meat Processing, Project Planning, ERP, Business Analysis, Product Development, Business Development, New Business Development, Pillows, Metrics, Risk Management, Performance Metrics, Management Consulting, Performance Management, Analysis, Forecasting, Competitive Analysis, Supplier Evaluation, International Business, Spend Analysis, Finance, Meticulous eye for...
Education
University of Denver - Sturm College of Law 1994 — 1997
Juris Doctor
California State University-Chico 1986 — 1990
BA, International Relations
IHS, Inc. September 2007 - Present
TeleTech February 2007 - August 2007
Time Warner Telecom 2000 - 2007
Skills
Strategic Sourcing, Vendor Management, Contract Management, Contract Negotiation, Procurement, RFP, Process Improvement, Cross-functional Team..., Management, Project Management, Change Management, Outsourcing, Supply Management, Strategy, Business Process..., Purchasing, Supply Chain Management, Humorist, Business Strategy, Sourcing, Accelerometer, Operations Management, Supply Chain, Negotiation, Program Management, Leadership, Product Management, Telecommunications, Orthopedic..., Meat Processing, Project Planning, ERP, Business Analysis, Product Development, Business Development, New Business Development, Pillows, Metrics, Risk Management, Performance Metrics, Management Consulting, Performance Management, Analysis, Forecasting, Competitive Analysis, Supplier Evaluation, International Business, Spend Analysis, Finance, Meticulous eye for...
Education
University of Denver - Sturm College of Law 1994 — 1997
Juris Doctor
California State University-Chico 1986 — 1990
BA, International Relations
Shadd Ring's TeleTech Experience 2008 - Present
Job Vice President Global Operations at TeleTech
Industry Consumer Services
Experience
TeleTech 2008 - Present
Dish Network 1996 - 2008
Skills
Call Center, Operations Management, Process Improvement, BPO, Customer Experience, Call Centers, Leadership, Customer Satisfaction, CRM, Performance Management, Business Process..., Outsourcing, Team Management, Change Management, Management, Service Delivery, Program Management, Training, Cross-functional Team..., Operational Excellence, Vendor Management, Team Building, Telecommunications, Workforce Management, Project Management, Strategy, Start-ups, Team Leadership, Customer Retention, Account Management, Leadership Development, Customer Service, Six Sigma, Coaching, Product Management, Business Development, Contact Centers, Quality Assurance, Business Analysis
Education
California State Polytechnic University-Pomona
BS, Communications and Business
Estes Park High School
Estes Park High School
TeleTech 2008 - Present
Dish Network 1996 - 2008
Skills
Call Center, Operations Management, Process Improvement, BPO, Customer Experience, Call Centers, Leadership, Customer Satisfaction, CRM, Performance Management, Business Process..., Outsourcing, Team Management, Change Management, Management, Service Delivery, Program Management, Training, Cross-functional Team..., Operational Excellence, Vendor Management, Team Building, Telecommunications, Workforce Management, Project Management, Strategy, Start-ups, Team Leadership, Customer Retention, Account Management, Leadership Development, Customer Service, Six Sigma, Coaching, Product Management, Business Development, Contact Centers, Quality Assurance, Business Analysis
Education
California State Polytechnic University-Pomona
BS, Communications and Business
Estes Park High School
Estes Park High School
Karen Kuykendall's TeleTech Experience 1997 - 1999
Job I.T. Manager at Gumbiner Savett
Industry Accounting
Experience
Gumbiner Savett June 1999 - Present
TeleTech 1997 - 1999
TeleTech Telecommunications 1997 - 1999
Skills
Windows, Quickbooks, Adobe Acrobat, Management, Networking, QuickBooks, Windows 7, Microsoft Excel, Microsoft Office, Microsoft Word
Education
California State University-Northridge 1987 — 1992
Bachelor of Arts (BA)
Gumbiner Savett June 1999 - Present
TeleTech 1997 - 1999
TeleTech Telecommunications 1997 - 1999
Skills
Windows, Quickbooks, Adobe Acrobat, Management, Networking, QuickBooks, Windows 7, Microsoft Excel, Microsoft Office, Microsoft Word
Education
California State University-Northridge 1987 — 1992
Bachelor of Arts (BA)
Erin Curran's TeleTech Experience 1998 - 2000
Job Business Integration Lead at BMO Financial Group
Industry Management Consulting
Experience
BMO Financial Group May 2013 - Present
Erin Curran consulting April 2008 - Present
BMO January 2012 - May 2013
CGI April 2011 - January 2012
nD Insight October 2008 - May 2010
Percepta 2000 - 2007
TeleTech 1998 - 2000
Ontario Lottery and Gaming Corporation 1993 - 1998
Skills
Management Consulting, Change Management, Call Centers, Leadership, Integration, Outsourcing, Team Building, Business Development, Project Management, Business Analysis, Proposal Writing, Coaching, Marketing Communications, Management, Consulting, Sales Operations, Process Improvement
Education
Brock University
BA
Coaches Training Institute (CTI)
Seneca College of Applied Arts and Technology
York University
Certificate
BMO Financial Group May 2013 - Present
Erin Curran consulting April 2008 - Present
BMO January 2012 - May 2013
CGI April 2011 - January 2012
nD Insight October 2008 - May 2010
Percepta 2000 - 2007
TeleTech 1998 - 2000
Ontario Lottery and Gaming Corporation 1993 - 1998
Skills
Management Consulting, Change Management, Call Centers, Leadership, Integration, Outsourcing, Team Building, Business Development, Project Management, Business Analysis, Proposal Writing, Coaching, Marketing Communications, Management, Consulting, Sales Operations, Process Improvement
Education
Brock University
BA
Coaches Training Institute (CTI)
Seneca College of Applied Arts and Technology
York University
Certificate
Carrie Howe's TeleTech Experience February 2008 - June 2012
Job Senior Accountant at Arrow Electronics, Inc.
Industry Accounting
Experience
Arrow Electronics, Inc. June 2012 - Present
TeleTech February 2008 - June 2012
ADT Fire & Security August 2002 - January 2008
NelNet, Inc March 2002 - August 2002
NelNet, Inc August 2000 - February 2002
Skills
Hyperion Enterprise, Sarbanes-Oxley Act, Payroll, Accounting, Financial Reporting, Financial Analysis, Access, Process Improvement, Microsoft Excel, Outlook, Variance Analysis, General Ledger, Account Reconciliation, Journal Entries
Education
Bob Jones University 1990 — 1994
B.S, Finance
Arrow Electronics, Inc. June 2012 - Present
TeleTech February 2008 - June 2012
ADT Fire & Security August 2002 - January 2008
NelNet, Inc March 2002 - August 2002
NelNet, Inc August 2000 - February 2002
Skills
Hyperion Enterprise, Sarbanes-Oxley Act, Payroll, Accounting, Financial Reporting, Financial Analysis, Access, Process Improvement, Microsoft Excel, Outlook, Variance Analysis, General Ledger, Account Reconciliation, Journal Entries
Education
Bob Jones University 1990 — 1994
B.S, Finance
Nancy McFadden's TeleTech Experience December 2006 - July 2007
Job Configuration Manager at Health Plan of San Joaquin
Industry Health, Wellness and Fitness
Experience
Health Plan of San Joaquin June 2014 - Present
Health Plan of San Joaquin November 2007 - May 2014
TeleTech December 2006 - July 2007
Kaiser Permanente December 1995 - December 2006
American Savings Bank August 1983 - December 1995
Skills
QNXT, Human Resources, Employee Benefits, Recruitments, Employee Relations, Employee Recognition, Employee Wellness, Project Management, Team Building, Coaching, Organizational..., Policy Compliance, Recruiting, Employee Retention, Labor Relations, Metrics, Compensation, Performance Management, Development Of Employees, HRIS, Management, Benefits Administration, Leadership, New Hire Orientations, HIPAA, Healthcare Management, Onboarding, Healthcare, Training, Process Improvement, Program Management
Education
HR Certification Institute (HRCI) 2003 — 2006
Certificate in Professional in Human Resources, Human Resources
California State University-Sacramento 2003 — 2003
Certificate HR Management, Human Services, General
National University 1987 — 1989
California Teaching Credential, Elementary Education and Teaching, 4.0
Humboldt State University 1981 — 1983
Bachelor of Arts (B.A.), Psychology
Health Plan of San Joaquin June 2014 - Present
Health Plan of San Joaquin November 2007 - May 2014
TeleTech December 2006 - July 2007
Kaiser Permanente December 1995 - December 2006
American Savings Bank August 1983 - December 1995
Skills
QNXT, Human Resources, Employee Benefits, Recruitments, Employee Relations, Employee Recognition, Employee Wellness, Project Management, Team Building, Coaching, Organizational..., Policy Compliance, Recruiting, Employee Retention, Labor Relations, Metrics, Compensation, Performance Management, Development Of Employees, HRIS, Management, Benefits Administration, Leadership, New Hire Orientations, HIPAA, Healthcare Management, Onboarding, Healthcare, Training, Process Improvement, Program Management
Education
HR Certification Institute (HRCI) 2003 — 2006
Certificate in Professional in Human Resources, Human Resources
California State University-Sacramento 2003 — 2003
Certificate HR Management, Human Services, General
National University 1987 — 1989
California Teaching Credential, Elementary Education and Teaching, 4.0
Humboldt State University 1981 — 1983
Bachelor of Arts (B.A.), Psychology
Steve Kosuth-Wood's TeleTech Experience November 1999 - May 2002
Job Sr. Principal Quality Engineer at Tyco Retail Solutions
Industry Computer Software
Experience
Tyco Retail Solutions October 2014 - Present
Mirth Corporation February 2014 - October 2014
Tyco Retail Solutions January 2009 - February 2014
High Tower Software November 2006 - November 2008
Tyco Retail Solutions March 2005 - November 2006
Questerra September 2003 - March 2005
Tiger Logic Corporation October 2002 - September 2003
TeleTech November 1999 - May 2002
Western Telecommuncation Systems, INC. January 1998 - November 1999
Skills
SQL, SDLC, Software Development, Java, Scrum, Cloud Computing, Software Quality..., Agile Methodologies, Test Automation, MySQL, Linux, Web Services, Unix, Microsoft SQL Server, XML, Integration, Software Design, Requirements Analysis, Testing, Quality Assurance, Databases, REST, Software Engineering, Enterprise Software, Perl, Apache, Web Applications, SOA, Distributed Systems, C#, .NET, SaaS, OOP, Software Project..., Oracle, Shell Scripting
Education
California State University-Long Beach
B.A., Psychology
University of California, Davis
Certification, Health Informatics
Tyco Retail Solutions October 2014 - Present
Mirth Corporation February 2014 - October 2014
Tyco Retail Solutions January 2009 - February 2014
High Tower Software November 2006 - November 2008
Tyco Retail Solutions March 2005 - November 2006
Questerra September 2003 - March 2005
Tiger Logic Corporation October 2002 - September 2003
TeleTech November 1999 - May 2002
Western Telecommuncation Systems, INC. January 1998 - November 1999
Skills
SQL, SDLC, Software Development, Java, Scrum, Cloud Computing, Software Quality..., Agile Methodologies, Test Automation, MySQL, Linux, Web Services, Unix, Microsoft SQL Server, XML, Integration, Software Design, Requirements Analysis, Testing, Quality Assurance, Databases, REST, Software Engineering, Enterprise Software, Perl, Apache, Web Applications, SOA, Distributed Systems, C#, .NET, SaaS, OOP, Software Project..., Oracle, Shell Scripting
Education
California State University-Long Beach
B.A., Psychology
University of California, Davis
Certification, Health Informatics
Robert Mathias's TeleTech Experience 2009 - 2009
Job at Amerisafe, Inc.
Industry Public Safety
Experience
Amerisafe, Inc. September 2009 - Present
TeleTech 2009 - 2009
PAR Electrical Contractors, Inc. 2007 - 2008
Robert Mathias EHS 2006 - 2007
Thermo King 2006 - 2006
AP Capital 1998 - 2003
Skills
Process Improvement, Leadership, Team Leadership, Occupational Health, Program Management, Training, Management, Operations Management, Insurance, Auditing, Human Resources, Manufacturing, Risk Management, Software Documentation, Inspection
Education
University of Wisconsin-Stout 2004 — 2006
MS, Risk Control
Brigham Young University 1991 — 1994
BS, International Business/Marketing
Amerisafe, Inc. September 2009 - Present
TeleTech 2009 - 2009
PAR Electrical Contractors, Inc. 2007 - 2008
Robert Mathias EHS 2006 - 2007
Thermo King 2006 - 2006
AP Capital 1998 - 2003
Skills
Process Improvement, Leadership, Team Leadership, Occupational Health, Program Management, Training, Management, Operations Management, Insurance, Auditing, Human Resources, Manufacturing, Risk Management, Software Documentation, Inspection
Education
University of Wisconsin-Stout 2004 — 2006
MS, Risk Control
Brigham Young University 1991 — 1994
BS, International Business/Marketing
Gia Victoria Cruz's TeleTech Experience August 2012 - April 2013
Job Seasonal Trainer Tech Support Level 1 at TeleTech
Industry Legal Services
Experience
TeleTech August 2012 - April 2013
TeleTech April 2011 - August 2012
U.S. 2010 Census November 2009 - June 2010
WORK EXPERIENCE January 1996 - June 2010
US Army January 2008 - September 2009
Army Community Center April 2009 - August 2009
U.S. Army November 2008 - April 2009
Telmex USA, Inc July 2004 - July 2005
Seisint, Inc January 2000 - January 2001
College of Optometry January 1998 - January 2000
Skills
Honorable Discharge, Access, Customer Service, Microsoft Office, Windows 7, Microsoft Word, Customer Satisfaction, Microsoft Excel, Data Entry, Outlook, Microsoft Office 2007, Filing, Fax, PowerPoint, Process Scheduler, Records Management, File Management, Training, Team Leadership, Technical Support, Administrative..., System Administration, Troubleshooting, Time Management, Administration, Human Resources, Visio
Education
Broward College 2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Broward College 2010 — 2011
AS, Legal Assisting
TeleTech August 2012 - April 2013
TeleTech April 2011 - August 2012
U.S. 2010 Census November 2009 - June 2010
WORK EXPERIENCE January 1996 - June 2010
US Army January 2008 - September 2009
Army Community Center April 2009 - August 2009
U.S. Army November 2008 - April 2009
Telmex USA, Inc July 2004 - July 2005
Seisint, Inc January 2000 - January 2001
College of Optometry January 1998 - January 2000
Skills
Honorable Discharge, Access, Customer Service, Microsoft Office, Windows 7, Microsoft Word, Customer Satisfaction, Microsoft Excel, Data Entry, Outlook, Microsoft Office 2007, Filing, Fax, PowerPoint, Process Scheduler, Records Management, File Management, Training, Team Leadership, Technical Support, Administrative..., System Administration, Troubleshooting, Time Management, Administration, Human Resources, Visio
Education
Broward College 2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Broward College 2010 — 2011
AS, Legal Assisting
Sharmin Wellington's TeleTech Experience April 2001 - March 2005
Job Certified Public Accountant
Industry Accounting
Experience
State of California 2005 - Present
TeleTech April 2001 - March 2005
Skills
Insurance, Property & Casualty..., Accounting, Financial Reporting, Account Reconciliation, Financial Analysis, General Ledger, Accounts Payable, Sarbanes-Oxley Act, Internal Controls, Financial Accounting, Accounts Receivable, Auditing, Cash Flow, Variance Analysis, Payroll, Tax, Fixed Assets, US GAAP, GAAP
Education
CSU Stanislaus
Bachelor of Science (B.S.)
State of California 2005 - Present
TeleTech April 2001 - March 2005
Skills
Insurance, Property & Casualty..., Accounting, Financial Reporting, Account Reconciliation, Financial Analysis, General Ledger, Accounts Payable, Sarbanes-Oxley Act, Internal Controls, Financial Accounting, Accounts Receivable, Auditing, Cash Flow, Variance Analysis, Payroll, Tax, Fixed Assets, US GAAP, GAAP
Education
CSU Stanislaus
Bachelor of Science (B.S.)
Cathie Robbins's TeleTech Experience November 2013 - Present
Job Customer Support at TeleTech
Industry Retail
Experience
TeleTech November 2013 - Present
Moonpie General Store May 2012 - November 2012
Skills
Merchandising, Store Management, Retail, Visual Merchandising, Customer Satisfaction, Leadership, Recruiting, Operations Management, Marketing, Performance Management, Text Editing, Proofreading, Customer Service, Team Management, Training, Management, Team Leadership
Education
Bryan College 1973 — 1977
Bachelor of Arts (B.A.), Music
TeleTech November 2013 - Present
Moonpie General Store May 2012 - November 2012
Skills
Merchandising, Store Management, Retail, Visual Merchandising, Customer Satisfaction, Leadership, Recruiting, Operations Management, Marketing, Performance Management, Text Editing, Proofreading, Customer Service, Team Management, Training, Management, Team Leadership
Education
Bryan College 1973 — 1977
Bachelor of Arts (B.A.), Music
CHANEL MCNEIL's TeleTech Experience November 2010 - Present
Job Teacher Kindercare
Industry Education Management
Experience
Teletech November 2010 - Present
Education
ATLANTA CHRISTIAN COLLEGE 2010 — 2013
B.S., HUMAN RELATIONS
Camden County College 1998 — 2001
Teletech November 2010 - Present
Education
ATLANTA CHRISTIAN COLLEGE 2010 — 2013
B.S., HUMAN RELATIONS
Camden County College 1998 — 2001
Joanne Gabruk's TeleTech Experience October 2012 - September 2013
Job Customer Service Representative at Health First
Industry Banking
Experience
Health First September 2014 - April 2015
Teletech October 2012 - September 2013
Brevard Financial December 2008 - March 2013
Washington Mutual October 2006 - January 2008
JPMorgan Chase May 2002 - March 2006
Skills
Data Entry, Collections, Customer Service, Call Centers, Banking, Payments, Administration, Accounting, Telephone Skills, Loans, Outlook, Credit, Access, Accounts Receivable, Telephone Reception, Health Insurance, Secretarial Skills, Microsoft Excel
Education
Bryant and Stratton College 2006 — 2006
Accounting
Cicero North Syracuse High School 1996 — 1999
High School Diploma, Business
Health First September 2014 - April 2015
Teletech October 2012 - September 2013
Brevard Financial December 2008 - March 2013
Washington Mutual October 2006 - January 2008
JPMorgan Chase May 2002 - March 2006
Skills
Data Entry, Collections, Customer Service, Call Centers, Banking, Payments, Administration, Accounting, Telephone Skills, Loans, Outlook, Credit, Access, Accounts Receivable, Telephone Reception, Health Insurance, Secretarial Skills, Microsoft Excel
Education
Bryant and Stratton College 2006 — 2006
Accounting
Cicero North Syracuse High School 1996 — 1999
High School Diploma, Business
Willie Youmans's TeleTech Experience December 1999 - August 2000
Job Security Analyst at GuardSight, Inc.
Industry Computer Networking
Experience
GuardSight, Inc. September 2015 - Present
Digital Insight August 2010 - September 2015
Digital Insight March 2005 - August 2010
Digital Insight August 2000 - March 2005
TeleTech December 1999 - August 2000
Skills
Data Center, Disaster Recovery, Network Security, Security, Networking, Cisco Routers, KVM Switches
Education
California State University-Northridge 1996 — 2000
BS, Management Information Systems and Services
GuardSight, Inc. September 2015 - Present
Digital Insight August 2010 - September 2015
Digital Insight March 2005 - August 2010
Digital Insight August 2000 - March 2005
TeleTech December 1999 - August 2000
Skills
Data Center, Disaster Recovery, Network Security, Security, Networking, Cisco Routers, KVM Switches
Education
California State University-Northridge 1996 — 2000
BS, Management Information Systems and Services
Robert Hadfield's TeleTech Experience July 2011 - Present
Job Senior Manager at TeleTech
Industry Media Production
Experience
TeleTech July 2011 - Present
Thick and Mystic Media, LLC July 2002 - July 2011
CAD Potential, Inc January 2000 - July 2002
TechLaw Solutions September 1996 - January 2000
Skills
Video, Sound, Video Production, Web Design, SEM, Holistic Health
Education
Brigham Young University 1988 — 1994
Bachelor, Advertising
TeleTech July 2011 - Present
Thick and Mystic Media, LLC July 2002 - July 2011
CAD Potential, Inc January 2000 - July 2002
TechLaw Solutions September 1996 - January 2000
Skills
Video, Sound, Video Production, Web Design, SEM, Holistic Health
Education
Brigham Young University 1988 — 1994
Bachelor, Advertising
Christopher Zitting's TeleTech Experience June 2013 - August 2013
Job Technical Support at Cuattro
Industry Information Technology and Services
Experience
Cuattro September 2013 - Present
TeleTech June 2013 - August 2013
Allonhill August 2012 - December 2012
Interational Broadband Electric Corporation June 2009 - July 2010
DeepTarget, Inc. April 2009 - July 2010
Arby's Restaurant Group June 2007 - July 2009
Education
Brigham Young University - Idaho 2015 — 2018
Bachelor's Degree, Computer Information Technology
University of Northern Colorado 2013 — 2014
Information Systems
Columbia High School 2007 — 2009
High School Diploma, 3.5
Cuattro September 2013 - Present
TeleTech June 2013 - August 2013
Allonhill August 2012 - December 2012
Interational Broadband Electric Corporation June 2009 - July 2010
DeepTarget, Inc. April 2009 - July 2010
Arby's Restaurant Group June 2007 - July 2009
Education
Brigham Young University - Idaho 2015 — 2018
Bachelor's Degree, Computer Information Technology
University of Northern Colorado 2013 — 2014
Information Systems
Columbia High School 2007 — 2009
High School Diploma, 3.5
Kaitlin O'Neil's TeleTech Experience July 2013 - January 2014
Job Sales Support Representative at TeleTech
Industry Food & Beverages
Experience
TeleTech July 2013 - January 2014
DentalOne Partners Inc. February 2013 - June 2013
Xanterra Parks and Resorts April 2011 - September 2012
Boise State University January 2007 - September 2010
Skills
Microsoft Office, Public Speaking, Teaching, PowerPoint, Microsoft Excel, Event Planning, Customer Service, Microsoft Word, RecTrac, LMS, Aloha, Training, Sales Support Tools, Social Networking, Data Entry
Education
Boise State University 2006 — 2010
Bachelor's degree, Psychology
Laurel High School 2002 — 2006
TeleTech July 2013 - January 2014
DentalOne Partners Inc. February 2013 - June 2013
Xanterra Parks and Resorts April 2011 - September 2012
Boise State University January 2007 - September 2010
Skills
Microsoft Office, Public Speaking, Teaching, PowerPoint, Microsoft Excel, Event Planning, Customer Service, Microsoft Word, RecTrac, LMS, Aloha, Training, Sales Support Tools, Social Networking, Data Entry
Education
Boise State University 2006 — 2010
Bachelor's degree, Psychology
Laurel High School 2002 — 2006
Liza Tulua's TeleTech Experience 1995 - 2000
Job Real Estate Broker / Advisor & Sr Financial Analyst
Industry Real Estate
Experience
LA Real Estate Wealth 2006 - Present
Belkin 2005 - 2006
ACS, a Xerox Company 2002 - 2005
Archon Group 2000 - 2002
TeleTech 1995 - 2000
Skills
Finance, Investments, Property, Contract Negotiation, Investment Properties, Residential Homes, Customer Service, Forecasting, Financial Analysis, Quality Management, Project Management, Databases, Real Estate, Microsoft Excel
Education
California State University-Northridge 1999 — 2002
B.S., Business Administration in Finance & Real Estate
LA Real Estate Wealth 2006 - Present
Belkin 2005 - 2006
ACS, a Xerox Company 2002 - 2005
Archon Group 2000 - 2002
TeleTech 1995 - 2000
Skills
Finance, Investments, Property, Contract Negotiation, Investment Properties, Residential Homes, Customer Service, Forecasting, Financial Analysis, Quality Management, Project Management, Databases, Real Estate, Microsoft Excel
Education
California State University-Northridge 1999 — 2002
B.S., Business Administration in Finance & Real Estate
Tammy Bradberry CBP, MBA's TeleTech Experience November 1997 - April 2002
Job Communications, Training and Outreach Specialist at Affiliated Computer Services (US Dept of Ed)
Industry Government Administration
Experience
Affiliated Computer Services (US Dept of Ed) April 2002 - Present
TeleTech November 1997 - April 2002
Skills
Customer Service, Project Management, Change Management, PowerPoint, Leadership, Customer Satisfaction, Organizational..., Management, Outlook, Program Management, Microsoft Word, Access, Coaching, Fundraising, Government, Policy
Education
Medaille College 2010 — 2012
MBA, Business
Bryant and Stratton College 2007 — 2010
Bachelor of Business Administration (B.B.A.), Project Management
Affiliated Computer Services (US Dept of Ed) April 2002 - Present
TeleTech November 1997 - April 2002
Skills
Customer Service, Project Management, Change Management, PowerPoint, Leadership, Customer Satisfaction, Organizational..., Management, Outlook, Program Management, Microsoft Word, Access, Coaching, Fundraising, Government, Policy
Education
Medaille College 2010 — 2012
MBA, Business
Bryant and Stratton College 2007 — 2010
Bachelor of Business Administration (B.B.A.), Project Management
Tanya Dinh's TeleTech Experience February 1993 - December 1994
Job Industrial Engineer, Black BeltSix Sigma
Industry Transportation/Trucking/Railroad
Experience
Daylight Transport July 2007 - Present
Con-way, Inc October 2005 - July 2007
Con-way, Inc May 2004 - October 2005
Eaton Aerospace June 1998 - August 2003
Jelight Company October 1996 - June 1998
Adams Rite Manufacturing December 1994 - October 1996
TeleTech February 1993 - December 1994
Skills
Six Sigma, ISO 9001 Lead Auditor, Process Improvement, Lean Manufacturing, Team Building, Quality System, Change Management, Project Management, Operations Management, Transportation..., Supply Chain Management, Value Stream Mapping, 5S, Quality Management, Engineering, Quality Control, Logistics Management, Logistics, Iso 9000, Continuous Improvement, Cross-functional Team..., Kaizen, Quality Assurance, Supply Chain, Transportation, Vendor Management
Education
California State Polytechnic University-Pomona
BS, Industrial Engineering
Daylight Transport July 2007 - Present
Con-way, Inc October 2005 - July 2007
Con-way, Inc May 2004 - October 2005
Eaton Aerospace June 1998 - August 2003
Jelight Company October 1996 - June 1998
Adams Rite Manufacturing December 1994 - October 1996
TeleTech February 1993 - December 1994
Skills
Six Sigma, ISO 9001 Lead Auditor, Process Improvement, Lean Manufacturing, Team Building, Quality System, Change Management, Project Management, Operations Management, Transportation..., Supply Chain Management, Value Stream Mapping, 5S, Quality Management, Engineering, Quality Control, Logistics Management, Logistics, Iso 9000, Continuous Improvement, Cross-functional Team..., Kaizen, Quality Assurance, Supply Chain, Transportation, Vendor Management
Education
California State Polytechnic University-Pomona
BS, Industrial Engineering
Vernon Glenn's TeleTech Experience 2001 - 2003
Job Research Professional
Industry Research
Experience
Verizon March 2007 - September 2010
Teletech 2001 - 2003
Education
Keller Graduate School of Management of DeVry University 2011 — 2012
Masters, Information Systems Management
Cal Poly Pomona 1995 — 2000
Bachelors, Chemistry
Verizon March 2007 - September 2010
Teletech 2001 - 2003
Education
Keller Graduate School of Management of DeVry University 2011 — 2012
Masters, Information Systems Management
Cal Poly Pomona 1995 — 2000
Bachelors, Chemistry
Norman Vandervelde's TeleTech Experience May 1997 - October 2000
Job Graphics at Labeltec Inc
Industry Printing
Experience
LabelTec, Inc April 2002 - Present
i-Graphics October 2000 - April 2002
TeleTech May 1997 - October 2000
Skills
Graphics, Excel, Environmental..., Adobe Illustrator,..., Layout, Photoshop, Illustrator, QuarkXPress, Print Production, Mac, Pre-press, Photography, Database Design, Typography
Education
Toronto District Christian High School 1982 — 1987
Calvin College
BA, History, English
LabelTec, Inc April 2002 - Present
i-Graphics October 2000 - April 2002
TeleTech May 1997 - October 2000
Skills
Graphics, Excel, Environmental..., Adobe Illustrator,..., Layout, Photoshop, Illustrator, QuarkXPress, Print Production, Mac, Pre-press, Photography, Database Design, Typography
Education
Toronto District Christian High School 1982 — 1987
Calvin College
BA, History, English
Darlene Villalobos's TeleTech Experience October 2011 - June 2012
Job Juris Doctor, May 2011
Industry Legal Services
Experience
TeleTech October 2011 - June 2012
Florida Department of Children and Families September 2010 - May 2011
Skills
Microsoft Office, Legal Research, Public Speaking, Microsoft Word, Microsoft Excel, Customer Service, Research, PowerPoint, Legal Writing, Mediation, Outlook, Event Planning
Education
Florida Coastal School of Law 2008 — 2011
Juris Doctor, Family Law, Father's Rights
California State University-San Bernardino 2001 — 2003
B.A., Criminal Justice, Psychology
Victor Valley College 1998 — 2000
A.S., Administration of Justice
TeleTech October 2011 - June 2012
Florida Department of Children and Families September 2010 - May 2011
Skills
Microsoft Office, Legal Research, Public Speaking, Microsoft Word, Microsoft Excel, Customer Service, Research, PowerPoint, Legal Writing, Mediation, Outlook, Event Planning
Education
Florida Coastal School of Law 2008 — 2011
Juris Doctor, Family Law, Father's Rights
California State University-San Bernardino 2001 — 2003
B.A., Criminal Justice, Psychology
Victor Valley College 1998 — 2000
A.S., Administration of Justice
Donald Benedict's TeleTech Experience June 2009 - October 2009
Job currently unemployed
Industry Hospitality
Experience
Holiday Inn Express November 2011 - April 2013
Power Direct April 2011 - August 2011
TeleTech June 2009 - October 2009
Skills
Restaurants, Revenue Analysis, Front Office, Tourism, Customer Satisfaction, Hotels, Hospitality Industry, Hotel Management, Customer Service, Hospitality Management, Micros, Inventory Management, Hotel Booking, Food & Beverage, Employee Training, Training, OnQ, Employee Relations, Rooms Division
Education
Bryant and Stratton College-Parma 1995 — 1997
Associate of Arts and Sciences (AAS), Accounting
Holiday Inn Express November 2011 - April 2013
Power Direct April 2011 - August 2011
TeleTech June 2009 - October 2009
Skills
Restaurants, Revenue Analysis, Front Office, Tourism, Customer Satisfaction, Hotels, Hospitality Industry, Hotel Management, Customer Service, Hospitality Management, Micros, Inventory Management, Hotel Booking, Food & Beverage, Employee Training, Training, OnQ, Employee Relations, Rooms Division
Education
Bryant and Stratton College-Parma 1995 — 1997
Associate of Arts and Sciences (AAS), Accounting
Chad Kook's TeleTech Experience June 2005 - October 2007
Job Independent Business Customer Service
Industry Business Supplies and Equipment
Experience
ChaCha June 2011 - Present
ChaCha June 2011 - Present
Target November 2010 - December 2010
CenturyLink October 2007 - December 2008
Target October 2007 - December 2008
TeleTech June 2005 - October 2007
TeletechNextel World Wide/ Corp June 2005 - October 2007
Sear Roebuck & Co September 2004 - April 2005
Skills
Outstanding Customer..., Graphic Design, Creative Problem Solving
Education
Brown College 1999 — 2001
Associates, Graphic Design and Advertising
Brown Institute 1999 — 2001
Associates Degree, the Science of Graphic Design and advertising
Tartan Senior High School 1995 — 1999
High School Degree, GE
ChaCha June 2011 - Present
ChaCha June 2011 - Present
Target November 2010 - December 2010
CenturyLink October 2007 - December 2008
Target October 2007 - December 2008
TeleTech June 2005 - October 2007
TeletechNextel World Wide/ Corp June 2005 - October 2007
Sear Roebuck & Co September 2004 - April 2005
Skills
Outstanding Customer..., Graphic Design, Creative Problem Solving
Education
Brown College 1999 — 2001
Associates, Graphic Design and Advertising
Brown Institute 1999 — 2001
Associates Degree, the Science of Graphic Design and advertising
Tartan Senior High School 1995 — 1999
High School Degree, GE
Janet Dickman's TeleTech Experience April 1997 - September 2002
Job AVP, Senior Mortgage Oversight Specialist at HSBC Bank, USA N.A
Industry Banking
Experience
HSBC Bank USA April 2014 - Present
PHH Mortgage June 2013 - April 2014
HSBC Bank, USA March 1986 - June 2013
TeleTech April 1997 - September 2002
Skills
Six Sigma, Microsoft Office, Databases, Management, Project Management, Payroll, Customer Service, Disaster Recovery, Leadership, Outsourcing, Problem Solving, Analysis, Mortgage Servicing, Risk Management, Vendor Management, Process Improvement, Change Management, Team Leadership, Performance Management, Access, Mortgage Banking, Coaching, Recruiting, Cash Management, Credit, Banking, Loss Mitigation, Mortgage Lending, Loan Servicing, Consumer Lending, Finance, Relationship Management, Business Analysis, Foreclosures, Residential Mortgages, Operations Management, Default, Team Building, Customer Experience, Forecasting, Strategic Planning, FHA, Human Resources, Visio
Education
Bryant and Stratton College
Business Administration and Management, General
HSBC Bank USA April 2014 - Present
PHH Mortgage June 2013 - April 2014
HSBC Bank, USA March 1986 - June 2013
TeleTech April 1997 - September 2002
Skills
Six Sigma, Microsoft Office, Databases, Management, Project Management, Payroll, Customer Service, Disaster Recovery, Leadership, Outsourcing, Problem Solving, Analysis, Mortgage Servicing, Risk Management, Vendor Management, Process Improvement, Change Management, Team Leadership, Performance Management, Access, Mortgage Banking, Coaching, Recruiting, Cash Management, Credit, Banking, Loss Mitigation, Mortgage Lending, Loan Servicing, Consumer Lending, Finance, Relationship Management, Business Analysis, Foreclosures, Residential Mortgages, Operations Management, Default, Team Building, Customer Experience, Forecasting, Strategic Planning, FHA, Human Resources, Visio
Education
Bryant and Stratton College
Business Administration and Management, General
Mary Painter-McCauley's TeleTech Experience August 2005 - November 2005
Job Office Associate/Travel Officer at Winnebago Tribe of Nebraska
Industry Accounting
Experience
Winnebago Tribe of Nebraska April 2011 - Present
Alorica February 2008 - May 2008
TeleTech August 2005 - November 2005
Skills
Data Entry, Customer Service, Auditing, Access, Office Management, Journal Entries, Financial Reporting, Spreadsheets, Inventory Management, Microsoft Office, Microsoft Excel, Microsoft Word, QuickBooks, Filing, Outlook, Telephone Skills, Administrative..., Payroll, PowerPoint
Education
Western Iowa Tech Community College 2010 — 2011
Medical Insurance Coding Specialist/Coder
Briar Cliff University 2009 — 2010
Social Work
Winnebago Tribe of Nebraska April 2011 - Present
Alorica February 2008 - May 2008
TeleTech August 2005 - November 2005
Skills
Data Entry, Customer Service, Auditing, Access, Office Management, Journal Entries, Financial Reporting, Spreadsheets, Inventory Management, Microsoft Office, Microsoft Excel, Microsoft Word, QuickBooks, Filing, Outlook, Telephone Skills, Administrative..., Payroll, PowerPoint
Education
Western Iowa Tech Community College 2010 — 2011
Medical Insurance Coding Specialist/Coder
Briar Cliff University 2009 — 2010
Social Work
Lydia Morgan's TeleTech Experience 2005 - 2007
Job Manager, EAP Accounts, Quality Assurance Legal Access Plans
Industry Legal Services
Experience
Legal Access Plans April 2011 - Present
Royal Canadian Mint/Coinage Distribution 2007 - 2009
TeleTech 2005 - 2007
Skills
Quality Assurance, Call Centers, Customer Experience, Process Improvement
Education
Brock University
B.A.H Combined Bachelor of Arts and Master of Arts, Visual and Performing Arts
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM
B.B.A Unfinished, Business, Management, Marketing, and Related Support Services
Legal Access Plans April 2011 - Present
Royal Canadian Mint/Coinage Distribution 2007 - 2009
TeleTech 2005 - 2007
Skills
Quality Assurance, Call Centers, Customer Experience, Process Improvement
Education
Brock University
B.A.H Combined Bachelor of Arts and Master of Arts, Visual and Performing Arts
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM
B.B.A Unfinished, Business, Management, Marketing, and Related Support Services
Michael Basile's TeleTech Experience June 1999 - June 2001
Job Section Manager at Key Bank
Industry Banking
Experience
KeyBank June 2013 - Present
KeyBank January 2005 - June 2013
KeyBank January 2001 - January 2005
TeleTech June 1999 - June 2001
TeleTech March 1999 - June 2001
Verizon services December 1998 - June 1999
Tops Markets January 1989 - April 1998
Skills
Banking, Customer Service, Human Resources, Recruiting, Team Leadership, Change Management, Compliance, Sales Process, Sales, Problem Solving, Management, Process Improvement, Retail Banking, Coaching, Customer Satisfaction, Training
Education
Niagara County Community College 2011 — 2012
Associate's degree, Business Administration and Management, General
Bryant and Stratton College 1998 — 1999
Business Administration and Management, General
KeyBank June 2013 - Present
KeyBank January 2005 - June 2013
KeyBank January 2001 - January 2005
TeleTech June 1999 - June 2001
TeleTech March 1999 - June 2001
Verizon services December 1998 - June 1999
Tops Markets January 1989 - April 1998
Skills
Banking, Customer Service, Human Resources, Recruiting, Team Leadership, Change Management, Compliance, Sales Process, Sales, Problem Solving, Management, Process Improvement, Retail Banking, Coaching, Customer Satisfaction, Training
Education
Niagara County Community College 2011 — 2012
Associate's degree, Business Administration and Management, General
Bryant and Stratton College 1998 — 1999
Business Administration and Management, General
Steve Linthicum's TeleTech Experience February 2012 - Present
Job
Industry Medical Practice
Experience
TeleTech February 2012 - Present
TeleTech February 2012 - Present
Kenton Manor May 2009 - October 2011
Kenton Manor Health Care Center May 2009 - October 2011
Columbine Health Systems September 2001 - May 2009
Avenue Health and Rehabilitation Facility September 2001 - May 2009
Avenue Health and Rehab September 2001 - May 2009
Greeley Center for Independence, Inc July 2001 - August 2001
North Colorado Medical Center April 2001 - June 2001
Skills
Long Term Care, MDS 3.0, Supervising, Staff Supervision, Time Management, High Level Of Accuracy, Accurate Record Keeping, Accurate Data Entry, Medication..., Direct Patient Care, Accurate Documentation, Confidentiality
Education
Butler Community College 1985 — 1987
AA Nursing, Registered Nursing/Registered Nurse
USAF Medical Corpsman Technical School
Wichita State University
William J. Palmer High School
Graduate
TeleTech February 2012 - Present
TeleTech February 2012 - Present
Kenton Manor May 2009 - October 2011
Kenton Manor Health Care Center May 2009 - October 2011
Columbine Health Systems September 2001 - May 2009
Avenue Health and Rehabilitation Facility September 2001 - May 2009
Avenue Health and Rehab September 2001 - May 2009
Greeley Center for Independence, Inc July 2001 - August 2001
North Colorado Medical Center April 2001 - June 2001
Skills
Long Term Care, MDS 3.0, Supervising, Staff Supervision, Time Management, High Level Of Accuracy, Accurate Record Keeping, Accurate Data Entry, Medication..., Direct Patient Care, Accurate Documentation, Confidentiality
Education
Butler Community College 1985 — 1987
AA Nursing, Registered Nursing/Registered Nurse
USAF Medical Corpsman Technical School
Wichita State University
William J. Palmer High School
Graduate
Levi Daniels's TeleTech Experience July 2012 - Present
Job Customer Care Associate at TeleTech
Industry Outsourcing/Offshoring
Scott Kenny's TeleTech Experience May 2006 - June 2006
Job Attended Boise State University
Industry International Trade and Development
Experience
EDS Group October 2006 - March 2008
TeleTech May 2006 - June 2006
US Navy July 2000 - January 2006
Skills
System Administration, Microsoft Office, Microsoft Excel, Leadership, Microsoft Word, PowerPoint, Project Management, Customer Service, Troubleshooting, Teamwork, Team Leadership, Outlook, Management, Time Management, Training
Education
Boise State University 2008 — 2012
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Idaho State University 1996 — 1998
Associate of Applied Science, Airframe Mechanics and Aircraft Maintenance Technology/Technician
EDS Group October 2006 - March 2008
TeleTech May 2006 - June 2006
US Navy July 2000 - January 2006
Skills
System Administration, Microsoft Office, Microsoft Excel, Leadership, Microsoft Word, PowerPoint, Project Management, Customer Service, Troubleshooting, Teamwork, Team Leadership, Outlook, Management, Time Management, Training
Education
Boise State University 2008 — 2012
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Idaho State University 1996 — 1998
Associate of Applied Science, Airframe Mechanics and Aircraft Maintenance Technology/Technician
Anita Plante's TeleTech Experience January 2006 - July 2007
Job Office Administrator at AMS Automotive Management Solutions
Industry Information Technology and Services
Experience
AMS Automotive Management Solutions May 2013 - Present
Clever Devices September 2012 - May 2013
NorthWest Transport April 2008 - March 2011
TeleTech January 2006 - July 2007
CallTech Communications January 2002 - June 2005
Skills
Administration, Receptionist, Office Management, Trainer, Supervisor, Sales, Macola, Microsoft Word, Excel, PowerPoint, Outlook Express, Internet, Accurate Data Entry, Programming, Windows 7, Win XP, Windows Vista, Windows 2000, Microsoft Windows 98, Windows 95, System Administration, Microsoft Excel, Microsoft Office, Prioritize Workload, Multi Tasking, Work Ethic, Customer Support, Customer Service, Data Entry, Outlook, Software Documentation, XP, Process Scheduler, Visio, Windows XP, Management, Training
Education
California University of Pennsylvania 2000 — 2002
Associate's degree, Computer Science
AMS Automotive Management Solutions May 2013 - Present
Clever Devices September 2012 - May 2013
NorthWest Transport April 2008 - March 2011
TeleTech January 2006 - July 2007
CallTech Communications January 2002 - June 2005
Skills
Administration, Receptionist, Office Management, Trainer, Supervisor, Sales, Macola, Microsoft Word, Excel, PowerPoint, Outlook Express, Internet, Accurate Data Entry, Programming, Windows 7, Win XP, Windows Vista, Windows 2000, Microsoft Windows 98, Windows 95, System Administration, Microsoft Excel, Microsoft Office, Prioritize Workload, Multi Tasking, Work Ethic, Customer Support, Customer Service, Data Entry, Outlook, Software Documentation, XP, Process Scheduler, Visio, Windows XP, Management, Training
Education
California University of Pennsylvania 2000 — 2002
Associate's degree, Computer Science
Jessica Tedesco's TeleTech Experience October 2009 - February 2010
Job Senior ECO Coordinator for FDA
Industry Package/Freight Delivery
Experience
FedEx September 2012 - Present
Mid-Erie Counseling and Treatment Services March 2010 - September 2012
TeleTech October 2009 - February 2010
Education
Bryant and Stratton College-Buffalo 2010 — 2012
Associate's degree, Accounting
FedEx September 2012 - Present
Mid-Erie Counseling and Treatment Services March 2010 - September 2012
TeleTech October 2009 - February 2010
Education
Bryant and Stratton College-Buffalo 2010 — 2012
Associate's degree, Accounting
Jessica Jablonski's TeleTech Experience 2013 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
BFS, Inc. August 2012 - Present
TeleTech 2013 - 2013
Corning Optical Communications September 2000 - May 2002
Education
California University of Pennsylvania 2002 — 2008
Bachelor of Science (B.Sc.), Mathematics
Elmira Business Institute 1999 — 2000
BFS, Inc. August 2012 - Present
TeleTech 2013 - 2013
Corning Optical Communications September 2000 - May 2002
Education
California University of Pennsylvania 2002 — 2008
Bachelor of Science (B.Sc.), Mathematics
Elmira Business Institute 1999 — 2000
Nikki Wilkes's TeleTech Experience August 2014 - Present
Job Operations Team Lead, TeleTech Global
Industry Outsourcing/Offshoring
Experience
TeleTech August 2014 - Present
Wilkes Preservation June 2012 - August 2014
Musgraves Property Preservation March 2008 - April 2012
Skills
Customer Service..., Management, Property Management
Education
Black River Technical College 2003 — 2005
2 years, Economics
Rector High School 1999 — 2003
High School Diploma, Economics
TeleTech August 2014 - Present
Wilkes Preservation June 2012 - August 2014
Musgraves Property Preservation March 2008 - April 2012
Skills
Customer Service..., Management, Property Management
Education
Black River Technical College 2003 — 2005
2 years, Economics
Rector High School 1999 — 2003
High School Diploma, Economics
Frances Ayala's TeleTech Experience 1992 - 1993
Job
Industry
Experience
School District July 1998 - Present
TeleTech 1992 - 1993
Sears January 1991 - 1992
Education
California State University-Northridge
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
School District July 1998 - Present
TeleTech 1992 - 1993
Sears January 1991 - 1992
Education
California State University-Northridge
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc