TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
TeleTech List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TeleTech. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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TeleTech Employees
Employee
Years
Job
Industry
Sarah McDonald Sarah McDonald's TeleTech Experience February 2012 - August 2012
Job
Industry Computer Software
Experience
CommercialTribe June 2014 - Present
Market Salt LLC March 2014 - Present
Revana August 2012 - March 2014
TeleTech February 2012 - August 2012
TeleTech October 2010 - February 2012
University of Colorado Denver August 2009 - July 2010
Monster Worldwide June 2008 - August 2009
Corporate Executive Board September 2006 - June 2008
AMR Research September 2003 - September 2006
GoTo Market Partners June 2001 - September 2003
Skills
CRM, Strategy, Marketing Strategy, Relationship Management, Account Management, Business Development, Program Management, Market Research, Leadership, Sales, Outsourcing, Sales Enablement, Sales & Marketing..., Management, Training, Product Management, Salesforce.com, Sales Operations, Strategic Sales, Strategic Partnerships, Sales Management, SaaS, Professional Services, Strategic Sales...
Education
University of Colorado Denver 2009 — 2010
MBA
Union College 1996 — 2000
BA
LOLHS
CommercialTribe June 2014 - Present
Market Salt LLC March 2014 - Present
Revana August 2012 - March 2014
TeleTech February 2012 - August 2012
TeleTech October 2010 - February 2012
University of Colorado Denver August 2009 - July 2010
Monster Worldwide June 2008 - August 2009
Corporate Executive Board September 2006 - June 2008
AMR Research September 2003 - September 2006
GoTo Market Partners June 2001 - September 2003
Skills
CRM, Strategy, Marketing Strategy, Relationship Management, Account Management, Business Development, Program Management, Market Research, Leadership, Sales, Outsourcing, Sales Enablement, Sales & Marketing..., Management, Training, Product Management, Salesforce.com, Sales Operations, Strategic Sales, Strategic Partnerships, Sales Management, SaaS, Professional Services, Strategic Sales...
Education
University of Colorado Denver 2009 — 2010
MBA
Union College 1996 — 2000
BA
LOLHS
RODRIGO GONÇALVES GOIS MONTEIRO RODRIGO GONÇALVES GOIS MONTEIRO's TeleTech Experience April 2014 - December 2014
Job Profissional de Recursos humanos
Industry Human Resources
Experience
Genesis Healthcare Solutions February 2015 - Present
TeleTech April 2014 - December 2014
GRUPO SEGURADOR BBMAPFRE 2009 - 2014
Skills
Inglês, Liderança de equipe, Microsoft PowerPoint, Negociação, Treinamento, Estratégia empresarial, Estratégias de marketing, Microsoft Word, Português, Planejamento empresarial, Mídias sociais, Sistemas operacionais, Espanhol, Microsoft Project, SAP
Education
Universidade Ítalo Brasileiro 2013 — 2014
Master of Technology (MTech), Gestão de Recursos Humanos
Universidade Paulista 2006 — 2008
Economia
Genesis Healthcare Solutions February 2015 - Present
TeleTech April 2014 - December 2014
GRUPO SEGURADOR BBMAPFRE 2009 - 2014
Skills
Inglês, Liderança de equipe, Microsoft PowerPoint, Negociação, Treinamento, Estratégia empresarial, Estratégias de marketing, Microsoft Word, Português, Planejamento empresarial, Mídias sociais, Sistemas operacionais, Espanhol, Microsoft Project, SAP
Education
Universidade Ítalo Brasileiro 2013 — 2014
Master of Technology (MTech), Gestão de Recursos Humanos
Universidade Paulista 2006 — 2008
Economia
Cheryl McKenrick Cheryl McKenrick's TeleTech Experience February 2013 - Present
Job Accounts Payable Specialist/Expert.
Industry Accounting
Experience
Available Immediately July 2015 - Present
TeleTech February 2013 - Present
TriZetto Corporation March 2007 - January 2013
CH2M HILL June 2004 - March 2007
US West 1988 - 2004
Skills
HTML, Strategic Planning, Microsoft Office, Customer Service, Editing, Team Building, Photoshop, Accounting, Java, Outlook, PowerPoint, Research, Microsoft Excel, Microsoft Word, English, Teaching, Public Speaking, Budgets, C++, Access, Financial Reporting, Analysis
Education
Tiffin University 1980 — 1982
Associate's degree, Accounting and Finance
Columbian High School 1976 — 1979
High School Diploma, Art and Accounting
Available Immediately July 2015 - Present
TeleTech February 2013 - Present
TriZetto Corporation March 2007 - January 2013
CH2M HILL June 2004 - March 2007
US West 1988 - 2004
Skills
HTML, Strategic Planning, Microsoft Office, Customer Service, Editing, Team Building, Photoshop, Accounting, Java, Outlook, PowerPoint, Research, Microsoft Excel, Microsoft Word, English, Teaching, Public Speaking, Budgets, C++, Access, Financial Reporting, Analysis
Education
Tiffin University 1980 — 1982
Associate's degree, Accounting and Finance
Columbian High School 1976 — 1979
High School Diploma, Art and Accounting
Theodore (Ted) Stark Theodore (Ted) Stark's TeleTech Experience May 2008 - 2009
Job UXer at Deloitte Digital
Industry Information Technology and Services
Experience
Deloitte Digital June 2014 - Present
Cachematrix February 2012 - May 2014
DIRECTV November 2009 - November 2011
Ultimate Staffing March 2009 - November 2009
TeleTech May 2008 - 2009
TeleTech Holdings, Inc December 2007 - May 2008
Richmond American Homes February 2005 - November 2007
Skills
User Interface Design, User Experience, Human Factors, Research, Expression Blend, Usability Testing, Usability Engineering, Human-computer..., Web, Web Design, Heuristic Evaluation, Mobile, Interaction Design, Prototyping, User Interviews, Contextual Inquiry, Cognitive Walkthrough, Usability Lab Design, Usability Lab Management, Vendor Management, Balsamiq, CogTool, Handheld Devices, Laboratory, Prototype, Wireframes, Information Architecture, Interviews, User Research, Persona, Ethnographic Studies, Agile Methodologies, Axure, Mobile Devices, Human Computer..., Ethnography, User Experience Design, Axure RP
Education
University of Arizona, Eller College of Management 1999 — 2004
BSBA, Management Information Systems
Cherry Creek High School 1995 — 1999
Deloitte Digital June 2014 - Present
Cachematrix February 2012 - May 2014
DIRECTV November 2009 - November 2011
Ultimate Staffing March 2009 - November 2009
TeleTech May 2008 - 2009
TeleTech Holdings, Inc December 2007 - May 2008
Richmond American Homes February 2005 - November 2007
Skills
User Interface Design, User Experience, Human Factors, Research, Expression Blend, Usability Testing, Usability Engineering, Human-computer..., Web, Web Design, Heuristic Evaluation, Mobile, Interaction Design, Prototyping, User Interviews, Contextual Inquiry, Cognitive Walkthrough, Usability Lab Design, Usability Lab Management, Vendor Management, Balsamiq, CogTool, Handheld Devices, Laboratory, Prototype, Wireframes, Information Architecture, Interviews, User Research, Persona, Ethnographic Studies, Agile Methodologies, Axure, Mobile Devices, Human Computer..., Ethnography, User Experience Design, Axure RP
Education
University of Arizona, Eller College of Management 1999 — 2004
BSBA, Management Information Systems
Cherry Creek High School 1995 — 1999
Lisa Cote Lisa Cote's TeleTech Experience 2005 - 2008
Job "Be the change you want to see in the world." Ghandi
Industry Human Resources
Experience
C3 Customer Contact Channels October 2013 - Present
Command Center March 2013 - October 2013
CPES October 2010 - March 2013
APAC Customer Services December 2008 - January 2010
TeleTech 2005 - 2008
Skills
Recruiting, Human Resources, Interviews, Sourcing, Temporary Placement, Hiring, Temporary Staffing, Employment Law, Call Centers, Employee Relations, Talent Acquisition, New Hire Orientations, Performance Management, Onboarding, HRIS, Benefits Administration, Personnel Management, Employee Benefits, Labor Relations, HR Policies, Applicant Tracking..., Job Fairs, Screening, Policy, College Recruiting, Internet Recruiting, Screening Resumes, Job Descriptions, Employee Training, Staffing Services, Technical Recruiting, Workforce Planning, Taleo, Talent Management, Background Checks, HR Consulting
Education
University of Arizona 2005 — 2007
Bachelor of Arts (B.A.), Business Administration and Management, General
Pima Community Collage 2003 — 2007
HR Certification, Human Resources Management/Personnel Administration, General
C3 Customer Contact Channels October 2013 - Present
Command Center March 2013 - October 2013
CPES October 2010 - March 2013
APAC Customer Services December 2008 - January 2010
TeleTech 2005 - 2008
Skills
Recruiting, Human Resources, Interviews, Sourcing, Temporary Placement, Hiring, Temporary Staffing, Employment Law, Call Centers, Employee Relations, Talent Acquisition, New Hire Orientations, Performance Management, Onboarding, HRIS, Benefits Administration, Personnel Management, Employee Benefits, Labor Relations, HR Policies, Applicant Tracking..., Job Fairs, Screening, Policy, College Recruiting, Internet Recruiting, Screening Resumes, Job Descriptions, Employee Training, Staffing Services, Technical Recruiting, Workforce Planning, Taleo, Talent Management, Background Checks, HR Consulting
Education
University of Arizona 2005 — 2007
Bachelor of Arts (B.A.), Business Administration and Management, General
Pima Community Collage 2003 — 2007
HR Certification, Human Resources Management/Personnel Administration, General
Germaine Warren Germaine Warren's TeleTech Experience September 2000 - September 2004
Job Engineering Associate at Honda of America Mfg., Inc.
Industry Mechanical or Industrial Engineering
Experience
Honda of America Mfg., Inc. April 2013 - Present
University of Alabama at Birmingham September 2008 - Present
University of Alabama at Birmingham March 2007 - February 2009
Dish Network November 2005 - January 2007
Warren Pressure Washing June 2003 - January 2006
TeleTech September 2000 - September 2004
Skills
Automotive Repair, Maintenance, Computer Repair, Custom Remodeling, Whole House Renovations, Flooring, Plumbing, Pressure Washing, Air Conditioning, ANSYS, Pro Engineer, CAD, Matlab, Mechanical Engineering, Fluid Mechanics
Education
University of Alabama at Birmingham 2007 — 2013
Honda of America Mfg., Inc. April 2013 - Present
University of Alabama at Birmingham September 2008 - Present
University of Alabama at Birmingham March 2007 - February 2009
Dish Network November 2005 - January 2007
Warren Pressure Washing June 2003 - January 2006
TeleTech September 2000 - September 2004
Skills
Automotive Repair, Maintenance, Computer Repair, Custom Remodeling, Whole House Renovations, Flooring, Plumbing, Pressure Washing, Air Conditioning, ANSYS, Pro Engineer, CAD, Matlab, Mechanical Engineering, Fluid Mechanics
Education
University of Alabama at Birmingham 2007 — 2013
Jim Radzicki Jim Radzicki's TeleTech Experience January 2006 - 2008
Job Chief Information Officer at Alorica
Industry Outsourcing/Offshoring
Experience
Stream Global Services 2010 - 2013
Network Solutions July 2008 - December 2010
TeleTech January 2006 - 2008
TeleTech 1996 - 2008
Skills
Strategy, Integration, CRM, Leadership, Vendor Management, Cloud Computing, Outsourcing, SaaS, Process Improvement, Telecommunications, IT Operations, Data Center, Agile Methodologies, Program Management, BPO, SDLC, ITIL, Business Intelligence, Strategic Planning, Analysis, Project Planning, Call Centers, Capacity Planning, Business Transformation, Product Management, Business Process Design, Call Center
Education
University of Arizona 1988 — 1993
Bachelor of Science (BS), Business Administration and Management, Marketing
Denver Technical College 1996 — 1997
Associate's degree, Computer Information Science and Network Administration, 4.0
Stream Global Services 2010 - 2013
Network Solutions July 2008 - December 2010
TeleTech January 2006 - 2008
TeleTech 1996 - 2008
Skills
Strategy, Integration, CRM, Leadership, Vendor Management, Cloud Computing, Outsourcing, SaaS, Process Improvement, Telecommunications, IT Operations, Data Center, Agile Methodologies, Program Management, BPO, SDLC, ITIL, Business Intelligence, Strategic Planning, Analysis, Project Planning, Call Centers, Capacity Planning, Business Transformation, Product Management, Business Process Design, Call Center
Education
University of Arizona 1988 — 1993
Bachelor of Science (BS), Business Administration and Management, Marketing
Denver Technical College 1996 — 1997
Associate's degree, Computer Information Science and Network Administration, 4.0
Juli Jacobs Juli Jacobs's TeleTech Experience 2005 - 2008
Job Writer/Editor
Industry Writing and Editing
Experience
Belcan TechServices November 2013 - May 2015
CDI IT Solutions March 2012 - March 2013
Belcan TechServices June 2011 - February 2012
Advancement LLC 2009 - 2011
TeleTech 2005 - 2008
Arter & Hadden, LLP 2001 - 2003
US Navy (Active Duty) 1996 - 1999
US Navy (Active Duty) 1988 - 1995
Skills
FrameMaker, Technical Communication, Training, Editing, Captivate, Technical Documentation, Project Management, Microsoft Technologies, Microsoft Excel, Microsoft Word, Visio, Microsoft Publisher, Newsletters, Adobe Creative Suite, InDesign, Management, Microsoft Office, Adobe Acrobat
Education
State University of New York at Albany 1993 — 1995
Associates, Liberal Arts and Sciences/Liberal Studies
Belcan TechServices November 2013 - May 2015
CDI IT Solutions March 2012 - March 2013
Belcan TechServices June 2011 - February 2012
Advancement LLC 2009 - 2011
TeleTech 2005 - 2008
Arter & Hadden, LLP 2001 - 2003
US Navy (Active Duty) 1996 - 1999
US Navy (Active Duty) 1988 - 1995
Skills
FrameMaker, Technical Communication, Training, Editing, Captivate, Technical Documentation, Project Management, Microsoft Technologies, Microsoft Excel, Microsoft Word, Visio, Microsoft Publisher, Newsletters, Adobe Creative Suite, InDesign, Management, Microsoft Office, Adobe Acrobat
Education
State University of New York at Albany 1993 — 1995
Associates, Liberal Arts and Sciences/Liberal Studies
Chris Szwedo Chris Szwedo's TeleTech Experience 2000 - 2002
Job Documentation and Customer Service Specialist
Industry Writing and Editing
Experience
e-Dealer April 2014 - Present
MGA International February 2013 - March 2014
Global Payments February 2005 - August 2012
Myron Manufacturing 2003 - 2004
Best Buy 2002 - 2003
TeleTech 2000 - 2002
Skills
Call Center, HTML, CSS, Captivate, Technical Documentation, Visio, Business Analysis, Customer Service, Call Centers, Credit Cards, Time Management, Technical Support, System Administration, Payment Card Processing, Software Documentation, Acquiring, Payments, Mobile Payments, Relationship Management, Payment Gateways, Team Leadership, Management, Banking, Process Improvement, Strategic Planning
Education
Toronto School of Business 1998 — 1999
Information Systems Programming, 90
e-Dealer April 2014 - Present
MGA International February 2013 - March 2014
Global Payments February 2005 - August 2012
Myron Manufacturing 2003 - 2004
Best Buy 2002 - 2003
TeleTech 2000 - 2002
Skills
Call Center, HTML, CSS, Captivate, Technical Documentation, Visio, Business Analysis, Customer Service, Call Centers, Credit Cards, Time Management, Technical Support, System Administration, Payment Card Processing, Software Documentation, Acquiring, Payments, Mobile Payments, Relationship Management, Payment Gateways, Team Leadership, Management, Banking, Process Improvement, Strategic Planning
Education
Toronto School of Business 1998 — 1999
Information Systems Programming, 90
Thomas Romero's TeleTech Experience August 1998 - January 2005
Job Hiring Process Analyst (HPA) at Kohl's Department Stores
Industry Retail
Experience
Kohl's Department Stores July 2015 - Present
Kohl's Department Stores April 2014 - June 2015
Kohl's Department Stores September 2013 - March 2014
Kohl's Department Stores May 2012 - September 2013
Kohl's Department Stores March 2011 - May 2012
Kohl's Department Stores June 2007 - March 2011
Kohl's Department Stores October 2005 - June 2007
Kohl's Department Stores June 2005 - September 2005
TeleTech August 1998 - January 2005
Kohl's Department Stores June 2004 - August 2004
Skills
Applicant Tracking..., Leadership, College Recruiting, Employee Training, Retail, Hiring, Recruiting, Career Development, Interviews, Merchandising, Public Speaking, Employee Relations, Customer Service, Store Management, Event Planning, Problem Solving, Training, Time Management, Human Resources, Management
Education
University of Arizona 1999 — 2005
B.S. Retailing & Consumer Sciences, Minor: General Business Administration
Kohl's Department Stores July 2015 - Present
Kohl's Department Stores April 2014 - June 2015
Kohl's Department Stores September 2013 - March 2014
Kohl's Department Stores May 2012 - September 2013
Kohl's Department Stores March 2011 - May 2012
Kohl's Department Stores June 2007 - March 2011
Kohl's Department Stores October 2005 - June 2007
Kohl's Department Stores June 2005 - September 2005
TeleTech August 1998 - January 2005
Kohl's Department Stores June 2004 - August 2004
Skills
Applicant Tracking..., Leadership, College Recruiting, Employee Training, Retail, Hiring, Recruiting, Career Development, Interviews, Merchandising, Public Speaking, Employee Relations, Customer Service, Store Management, Event Planning, Problem Solving, Training, Time Management, Human Resources, Management
Education
University of Arizona 1999 — 2005
B.S. Retailing & Consumer Sciences, Minor: General Business Administration
Ivan Reid Ivan Reid's TeleTech Experience March 2004 - November 2005
Job Graphic Designer / Photographer / CEO
Industry Graphic Design
Experience
Netizin Graphix & Photography November 2009 - Present
York Mini Mart January 2008 - Present
PC Blues January 2007 - April 2007
Webstation Internet Cafe January 2002 - April 2007
Teletech March 2004 - November 2005
Education
Toronto School of Business 2002 — 2003
Office Admin Assistant, Office Admin
Beal Secondary School
H. B, Art & Computer
Netizin Graphix & Photography November 2009 - Present
York Mini Mart January 2008 - Present
PC Blues January 2007 - April 2007
Webstation Internet Cafe January 2002 - April 2007
Teletech March 2004 - November 2005
Education
Toronto School of Business 2002 — 2003
Office Admin Assistant, Office Admin
Beal Secondary School
H. B, Art & Computer
Carlos Sales Carlos Sales's TeleTech Experience April 1997 - January 1998
Job International Logistics Specialist at The WhiteWave Foods Company
Industry Transportation/Trucking/Railroad
Experience
The WhiteWave Foods Company February 2015 - Present
APL April 1998 - June 2014
APL 1998 - 2014
TeleTech April 1997 - January 1998
VARIG April 1989 - June 1995
Skills
Transportation, International Logistics, Freight, Freight Forwarding, Shipping, Logistics, Ocean, 3PL, Container, Logistics Management, Customs Regulations, Air Freight, Export, Import, Import Export, Transportation...
Education
Universidade Federal da Bahia
Accounting and Business/Management
The WhiteWave Foods Company February 2015 - Present
APL April 1998 - June 2014
APL 1998 - 2014
TeleTech April 1997 - January 1998
VARIG April 1989 - June 1995
Skills
Transportation, International Logistics, Freight, Freight Forwarding, Shipping, Logistics, Ocean, 3PL, Container, Logistics Management, Customs Regulations, Air Freight, Export, Import, Import Export, Transportation...
Education
Universidade Federal da Bahia
Accounting and Business/Management
Julie Noga Julie Noga's TeleTech Experience September 2004 - October 2010
Job AHA T2 iOS Team Manager at Apple
Industry Consumer Services
Experience
Apple August 2013 - Present
IBM Global Business Services November 2010 - August 2013
TeleTech September 2004 - October 2010
Sprint Nextel November 2001 - May 2002
Nextel 2001 - 2002
Skills
Team Building, Call Center, Workforce Management, Telecommunications, Vendor Management, Customer Satisfaction, Process Improvement, Customer Experience, Customer Service, Operations Management, Wireless, Coaching, Service Delivery, BPO, Customer Retention, Performance Management, Contact Centers, Technical Support, Team Management, Avaya, VoIP, Call Centers, Business Process..., Outsourcing, Business Analysis, Business Process, Program Management, CRM, Management, Leadership, Training, Quality Assurance, Troubleshooting, Team Leadership, Cross-functional Team...
Education
Tidewater Community College 1996 — 1997
Fine/Studio Arts, General
Apple August 2013 - Present
IBM Global Business Services November 2010 - August 2013
TeleTech September 2004 - October 2010
Sprint Nextel November 2001 - May 2002
Nextel 2001 - 2002
Skills
Team Building, Call Center, Workforce Management, Telecommunications, Vendor Management, Customer Satisfaction, Process Improvement, Customer Experience, Customer Service, Operations Management, Wireless, Coaching, Service Delivery, BPO, Customer Retention, Performance Management, Contact Centers, Technical Support, Team Management, Avaya, VoIP, Call Centers, Business Process..., Outsourcing, Business Analysis, Business Process, Program Management, CRM, Management, Leadership, Training, Quality Assurance, Troubleshooting, Team Leadership, Cross-functional Team...
Education
Tidewater Community College 1996 — 1997
Fine/Studio Arts, General
Sean Harding Sean Harding's TeleTech Experience November 2013 - Present
Job Director of Pricing at TeleTech
Industry Accounting
Experience
TeleTech November 2013 - Present
WASA July 2009 - Present
TeleTech July 2008 - November 2013
Anton Collins Mitchell LLP August 2006 - June 2008
McKennon Wilson & Morgan LLP January 2004 - July 2006
Deloitte & Touche LLP June 2003 - August 2003
Skills
Financial Reporting, Accounting, Auditing, Business, SEC filings, GAAP, Sarbanes-Oxley Act, US GAAP, Internal Controls, Financial Accounting, General Ledger, Revenue Recognition, Tax, Account Reconciliation, Internal Audit, Fixed Assets, Financial Analysis, Consolidation, Sarbanes-Oxley, Variance Analysis
Education
University of Arizona 1999 — 2003
BS, Accounting
TeleTech November 2013 - Present
WASA July 2009 - Present
TeleTech July 2008 - November 2013
Anton Collins Mitchell LLP August 2006 - June 2008
McKennon Wilson & Morgan LLP January 2004 - July 2006
Deloitte & Touche LLP June 2003 - August 2003
Skills
Financial Reporting, Accounting, Auditing, Business, SEC filings, GAAP, Sarbanes-Oxley Act, US GAAP, Internal Controls, Financial Accounting, General Ledger, Revenue Recognition, Tax, Account Reconciliation, Internal Audit, Fixed Assets, Financial Analysis, Consolidation, Sarbanes-Oxley, Variance Analysis
Education
University of Arizona 1999 — 2003
BS, Accounting
Kimberly Riles Kimberly Riles's TeleTech Experience August 2007 - December 2008
Job Email Encryption Specialist at Protective Life
Industry Internet
Experience
Protective Life April 2013 - Present
Logista Solutions September 2012 - February 2013
AT&T Internet Services March 2008 - February 2012
TeleTech August 2007 - December 2008
McDonalds CLP December 2007 - May 2008
McDonalds Corporation January 2008 - April 2008
Teletech Holdings September 2007 - January 2008
Wal-Mart Tire and Lube Center May 2007 - October 2007
Teletech September 2005 - April 2006
Ladies Riviera Fitness Center May 2004 - September 2004
Skills
Access, PowerPoint, Excel, Siebel, Customer Satisfaction, Microsoft Office, Telephone Skills, Quality Assurance, Technical Support, Windows 7
Education
Brown Mackie College 2012 — 2014
Business Administration, Business Administration and Management, General
University of Alabama at Birmingham 2004 — 2006
General Studies
McAdory High School 2000 — 2004
Protective Life April 2013 - Present
Logista Solutions September 2012 - February 2013
AT&T Internet Services March 2008 - February 2012
TeleTech August 2007 - December 2008
McDonalds CLP December 2007 - May 2008
McDonalds Corporation January 2008 - April 2008
Teletech Holdings September 2007 - January 2008
Wal-Mart Tire and Lube Center May 2007 - October 2007
Teletech September 2005 - April 2006
Ladies Riviera Fitness Center May 2004 - September 2004
Skills
Access, PowerPoint, Excel, Siebel, Customer Satisfaction, Microsoft Office, Telephone Skills, Quality Assurance, Technical Support, Windows 7
Education
Brown Mackie College 2012 — 2014
Business Administration, Business Administration and Management, General
University of Alabama at Birmingham 2004 — 2006
General Studies
McAdory High School 2000 — 2004
Angel Ibarra Angel Ibarra's TeleTech Experience 1996 - 2003
Job B.S.B.A., M.B.A., Student at The University of Texas Dallas
Industry Outsourcing/Offshoring
Experience
Green Dot Corporation August 2004 - October 2005
TeleTech 1996 - 2003
Skills
Call Center, Workforce Management, Customer Service, Avaya, BPO, Inbound Marketing, Telemarketing, Process Improvement, Operations Management, Microsoft Office, Team Management, Coaching, Sales Management, Sales Operations, Banking, Quality Assurance, Training, Outsourcing, Survey Research, Technical Support, Human Resources, Supervision, Project Management, Strategic Communications, Call Centers, Customer Retention, Customer Experience, CRM, Start-ups, Contact Centers, Hiring, Team Building, Call Center Development, Talent Acquisition, Product Management, New Business Development, Forecasting, Business Process...
Education
The University of Texas at Dallas 2009 — 2013
The University of Texas at Dallas
Executive M.B.A. Candidate (02/15), Executive Business Administration
Green Dot Corporation August 2004 - October 2005
TeleTech 1996 - 2003
Skills
Call Center, Workforce Management, Customer Service, Avaya, BPO, Inbound Marketing, Telemarketing, Process Improvement, Operations Management, Microsoft Office, Team Management, Coaching, Sales Management, Sales Operations, Banking, Quality Assurance, Training, Outsourcing, Survey Research, Technical Support, Human Resources, Supervision, Project Management, Strategic Communications, Call Centers, Customer Retention, Customer Experience, CRM, Start-ups, Contact Centers, Hiring, Team Building, Call Center Development, Talent Acquisition, Product Management, New Business Development, Forecasting, Business Process...
Education
The University of Texas at Dallas 2009 — 2013
The University of Texas at Dallas
Executive M.B.A. Candidate (02/15), Executive Business Administration
Arturo Escorcia's TeleTech Experience August 2007 - December 2008
Job Information Security Consultant at Produban Santander Bank
Industry Computer & Network Security
Experience
Santander Bank, N.A. October 2014 - Present
HSBC Mexico December 2013 - September 2014
HSBC Mexico March 2013 - September 2014
HSBC Mexico February 2011 - March 2013
Datavisión August 2009 - February 2011
TeleTech August 2007 - December 2008
Skills
Penetration Testing, Computer Security, Server Hardware, Computer Hardware, Network Hardware, Windows, Linux, Backtrack, Ubuntu, Microsoft Office, Photoshop, Android, Firewalls, C++, Security Audits, Risk Management, Network Security, Information Security..., IT Management, Servers, Pre-sales, Governance, Security, Information Security, ISO 27001, Vulnerability Assessment, Security Awareness, Vulnerability Management, Application Security, Infrastructure, Web Application Security, Network Architecture, Hardware, Risk Assessment, VMware, PCI DSS, Security Architecture..., Data Security, Computer Forensics, Information Technology, CEH, Internet Security, IT Audit, Virtualization, TCP/IP, Enterprise Architecture, Solution Architecture, Data Privacy, Payment Industry, Risk Analysis
Education
Universidad del Valle de México
Bachelor, Information Technology
Universidad del Valle de México 2002 — 2007
Bachelor of Laws (LL.B.), Law, Licenciatura en Derecho
Santander Bank, N.A. October 2014 - Present
HSBC Mexico December 2013 - September 2014
HSBC Mexico March 2013 - September 2014
HSBC Mexico February 2011 - March 2013
Datavisión August 2009 - February 2011
TeleTech August 2007 - December 2008
Skills
Penetration Testing, Computer Security, Server Hardware, Computer Hardware, Network Hardware, Windows, Linux, Backtrack, Ubuntu, Microsoft Office, Photoshop, Android, Firewalls, C++, Security Audits, Risk Management, Network Security, Information Security..., IT Management, Servers, Pre-sales, Governance, Security, Information Security, ISO 27001, Vulnerability Assessment, Security Awareness, Vulnerability Management, Application Security, Infrastructure, Web Application Security, Network Architecture, Hardware, Risk Assessment, VMware, PCI DSS, Security Architecture..., Data Security, Computer Forensics, Information Technology, CEH, Internet Security, IT Audit, Virtualization, TCP/IP, Enterprise Architecture, Solution Architecture, Data Privacy, Payment Industry, Risk Analysis
Education
Universidad del Valle de México
Bachelor, Information Technology
Universidad del Valle de México 2002 — 2007
Bachelor of Laws (LL.B.), Law, Licenciatura en Derecho
Tyrone Fairfax Tyrone Fairfax's TeleTech Experience May 2007 - March 2011
Job Carpenter/skilled laborer at Tradesmen International, Inc.
Industry Construction
Experience
Tradesmen International, Inc. April 2013 - Present
Triangle Tech Inc-Greensburg October 2011 - February 2013
TeleTech May 2007 - March 2011
US Army October 2002 - October 2006
Ceodux January 2001 - July 2002
Sony Technology October 1999 - September 2000
Skills
Leadership, Teamwork, Problem solving, Customer service, Military, Labor, Carpentry, Framing, Drywall, Trim work, Vinyl Siding
Education
Triangle Tech Inc-Greensburg 2011 — 2013
Associates, Carpentry and Construction Technology, High Honors
Uniontown Area High School 1995 — 1999
Diploma, General Studies
Tradesmen International, Inc. April 2013 - Present
Triangle Tech Inc-Greensburg October 2011 - February 2013
TeleTech May 2007 - March 2011
US Army October 2002 - October 2006
Ceodux January 2001 - July 2002
Sony Technology October 1999 - September 2000
Skills
Leadership, Teamwork, Problem solving, Customer service, Military, Labor, Carpentry, Framing, Drywall, Trim work, Vinyl Siding
Education
Triangle Tech Inc-Greensburg 2011 — 2013
Associates, Carpentry and Construction Technology, High Honors
Uniontown Area High School 1995 — 1999
Diploma, General Studies
Juan Jose Cuen Juan Jose Cuen's TeleTech Experience 2003 - 2003
Job Customer Service / International Logistics at Interstate Batteries
Industry Consumer Goods
Experience
Interstate Batteries November 2012 - Present
Royal Holiday 2008 - December 2012
Sitel Mexico 2005 - 2008
Secretaría de Seguridad 2003 - 2004
TeleTech 2003 - 2003
SkyTel 2002 - 2003
Skills
Financial Analysis, Call Center, BPO, SLA, Customer Service, Customer Relations, P&L, Operations Management, Budgeting, Team Leadership, Forecasting, Budgets, Income Statement, P&L Management, Management, Customer Satisfaction, Change Management, CRM, Leadership, Customer Experience, Call Centers, Training, Sla, Strategic Planning, Project Planning, Performance Management, Business Intelligence, Outsourcing, Workforce Management, Business Process..., Program Management, Coaching, Project Management, Sales, Process Improvement, Cross-functional Team...
Education
Universidad Anáhuac del Sur, A.C. 1997 — 1999
MBA, Int'l Business
American Management AssociationWashington D 1994 — 1994
Universidad Panamericana, Distrito Federal, México 1989 — 1994
BS, Industrial Engineering
Interstate Batteries November 2012 - Present
Royal Holiday 2008 - December 2012
Sitel Mexico 2005 - 2008
Secretaría de Seguridad 2003 - 2004
TeleTech 2003 - 2003
SkyTel 2002 - 2003
Skills
Financial Analysis, Call Center, BPO, SLA, Customer Service, Customer Relations, P&L, Operations Management, Budgeting, Team Leadership, Forecasting, Budgets, Income Statement, P&L Management, Management, Customer Satisfaction, Change Management, CRM, Leadership, Customer Experience, Call Centers, Training, Sla, Strategic Planning, Project Planning, Performance Management, Business Intelligence, Outsourcing, Workforce Management, Business Process..., Program Management, Coaching, Project Management, Sales, Process Improvement, Cross-functional Team...
Education
Universidad Anáhuac del Sur, A.C. 1997 — 1999
MBA, Int'l Business
American Management AssociationWashington D 1994 — 1994
Universidad Panamericana, Distrito Federal, México 1989 — 1994
BS, Industrial Engineering
Omar Efren Omar Efren's TeleTech Experience 2004 - 2005
Job Tier 2 Packet Core Engineer TMobile US, Snoqualmie Washington
Industry Telecommunications
Experience
T-Mobile February 2015 - Present
Cisco Systems May 2009 - November 2014
Care Telecom March 2007 - May 2009
Grupo MASS July 2006 - February 2007
Getronics January 2005 - July 2006
TeleTech 2004 - 2005
Skills
Network Design, OSPF, IP, BGP, MPLS, Routing, Routing Protocols, Switching, GPRS, GSM, Network Architecture, GGSN, SGSN, UMTS, CCNP, IPv6, Packet Core, LTE, Routers
Education
Universidad La Salle, A.C. 1999 — 2003
Bachelor’s Degree, Computer Science Degree
Alcatel University Mexico 2003 — 2005
Postgraduate Qualification, Networking and data communications
Universidad La Salle, A.C. 1996 — 1999
High School, Computer Science
Colegio Skinner 1993 — 1996
Jr. High School Diploma, Jr. High School
T-Mobile February 2015 - Present
Cisco Systems May 2009 - November 2014
Care Telecom March 2007 - May 2009
Grupo MASS July 2006 - February 2007
Getronics January 2005 - July 2006
TeleTech 2004 - 2005
Skills
Network Design, OSPF, IP, BGP, MPLS, Routing, Routing Protocols, Switching, GPRS, GSM, Network Architecture, GGSN, SGSN, UMTS, CCNP, IPv6, Packet Core, LTE, Routers
Education
Universidad La Salle, A.C. 1999 — 2003
Bachelor’s Degree, Computer Science Degree
Alcatel University Mexico 2003 — 2005
Postgraduate Qualification, Networking and data communications
Universidad La Salle, A.C. 1996 — 1999
High School, Computer Science
Colegio Skinner 1993 — 1996
Jr. High School Diploma, Jr. High School
Mirna Manolov Mirna Manolov's TeleTech Experience April 2011 - May 2013
Job Computer Operator
Industry Telecommunications
Experience
Virginia Beach City Government February 2015 - Present
Castle Building Service May 2013 - May 2013
TeleTech April 2011 - May 2013
COFOPRI July 2007 - November 2010
Skills
BPO, Workforce Management, Call Centers, Databases, Training, Effective communicator, Problem Solving, Service Desk, Bilingual-English/Spanis..., Networking, Troubleshooting, Windows XP, Analysis, Active Directory, Servers, Windows, Microsoft Office, Service Delivery, Team Leadership, Technical Support, Software Installation
Education
Universidad Nacional Federico Villarreal 2004 — 2008
Bachelor's degree, Systems Engineering
Virginia Beach City Government February 2015 - Present
Castle Building Service May 2013 - May 2013
TeleTech April 2011 - May 2013
COFOPRI July 2007 - November 2010
Skills
BPO, Workforce Management, Call Centers, Databases, Training, Effective communicator, Problem Solving, Service Desk, Bilingual-English/Spanis..., Networking, Troubleshooting, Windows XP, Analysis, Active Directory, Servers, Windows, Microsoft Office, Service Delivery, Team Leadership, Technical Support, Software Installation
Education
Universidad Nacional Federico Villarreal 2004 — 2008
Bachelor's degree, Systems Engineering
Bill McNeice Bill McNeice's TeleTech Experience July 2014 - Present
Job Vice President, Financial Services at TeleTech
Industry Information Technology and Services
Experience
TeleTech July 2014 - Present
Unisys July 2011 - June 2014
Unisys May 2009 - June 2011
ePlus Technology October 2005 - January 2009
CompuCom 1999 - 2005
Skills
IT Operations, IT Outsourcing, ITIL, Mobile Infrastructure, Mobility Strategy, Mobility Management, Virtualization, Hardware Virtualization, Managed Services, Business Continuity, Outsourcing, Consolidation, Unified Communications, P&L Management, Sales Operations, Management, Vendor Management, Strategy, Consulting, Data Center, Integration, Enterprise Software, Solution Selling, Business Development, Leadership, IT Management, IT Service Management, IT Strategy, Program Management, SaaS, Information Technology, Pre-sales, Enterprise Architecture, Business Alliances, VMware, Solution Architecture, Sales Process
Education
University of Rochester - William E. Simon Graduate School of Business Administration 1984 — 1989
MBA, Marketing and Information Systems
Union College 1978 — 1982
BSEE, Electrical Engineering
TeleTech July 2014 - Present
Unisys July 2011 - June 2014
Unisys May 2009 - June 2011
ePlus Technology October 2005 - January 2009
CompuCom 1999 - 2005
Skills
IT Operations, IT Outsourcing, ITIL, Mobile Infrastructure, Mobility Strategy, Mobility Management, Virtualization, Hardware Virtualization, Managed Services, Business Continuity, Outsourcing, Consolidation, Unified Communications, P&L Management, Sales Operations, Management, Vendor Management, Strategy, Consulting, Data Center, Integration, Enterprise Software, Solution Selling, Business Development, Leadership, IT Management, IT Service Management, IT Strategy, Program Management, SaaS, Information Technology, Pre-sales, Enterprise Architecture, Business Alliances, VMware, Solution Architecture, Sales Process
Education
University of Rochester - William E. Simon Graduate School of Business Administration 1984 — 1989
MBA, Marketing and Information Systems
Union College 1978 — 1982
BSEE, Electrical Engineering
MARIA VICTORIA OTANO VILANOVA MARIA VICTORIA OTANO VILANOVA's TeleTech Experience October 2008 - March 2009
Job Student Worker at North Georgia College & State University
Industry Higher Education
Experience
North Georgia College & State University November 2010 - Present
Accenture March 2009 - July 2010
TeleTech October 2008 - March 2009
TeleTech October 2007 - October 2008
Education
University of North Georgia 2010 — 2014
Pre Medcine, Biology
Universidad del Salvador 2009 — 2010
Universidad del Salvador
EducationNorth Georgia College & State University
Bachelor of Science, Biology/Pre Med; Chemistry
North Georgia College & State University November 2010 - Present
Accenture March 2009 - July 2010
TeleTech October 2008 - March 2009
TeleTech October 2007 - October 2008
Education
University of North Georgia 2010 — 2014
Pre Medcine, Biology
Universidad del Salvador 2009 — 2010
Universidad del Salvador
EducationNorth Georgia College & State University
Bachelor of Science, Biology/Pre Med; Chemistry
Lon Swain Lon Swain's TeleTech Experience February 2008 - January 2009
Job Software Applications Director
Industry Information Technology and Services
Experience
INPRS May 2012 - Present
INPRS January 2011 - May 2012
DISH Network June 2009 - December 2010
TeleTech February 2008 - January 2009
TeleTech Holdings, Inc 2008 - 2009
Ceridian / Recruiting Solutions 2004 - 2007
Ceridian 2003 - 2007
CSC 1991 - 1995
Skills
Visio, Vendor Management, Software Development, Management, Business Analysis, CRM, Agile Methodologies, Integration, Microsoft SQL Server, Project Management, Process Improvement, Human Resources, Scrum, Requirements Gathering, Change Management, Outsourcing, Employee Relations, SaaS, Program Management, SQL
Education
Tufts University 1981 — 1984
Bachelor of Science
INPRS May 2012 - Present
INPRS January 2011 - May 2012
DISH Network June 2009 - December 2010
TeleTech February 2008 - January 2009
TeleTech Holdings, Inc 2008 - 2009
Ceridian / Recruiting Solutions 2004 - 2007
Ceridian 2003 - 2007
CSC 1991 - 1995
Skills
Visio, Vendor Management, Software Development, Management, Business Analysis, CRM, Agile Methodologies, Integration, Microsoft SQL Server, Project Management, Process Improvement, Human Resources, Scrum, Requirements Gathering, Change Management, Outsourcing, Employee Relations, SaaS, Program Management, SQL
Education
Tufts University 1981 — 1984
Bachelor of Science
Lizzy (Teran) Karloff's TeleTech Experience June 2001 - March 2004
Job Internal Communications, Employee Engagment and Recognition
Industry Public Relations and Communications
Experience
Denver Public Schools February 2011 - Present
TeleTech South Africa April 2009 - November 2010
Qwest March 2004 - March 2009
TeleTech June 2001 - March 2004
TeleTech August 1999 - May 2001
TeleTech July 1998 - July 1999
TeleTech February 1998 - June 1998
MCI Worldcom March 1995 - February 1998
Skills
Employee Engagement, Corporate Communications, Incentive Programs, Staff Retention, Communication Training, Internal Communications, Event Management, Event Planning
Education
The University of Texas at Austin
Bachelor, Journalism
Denver Public Schools February 2011 - Present
TeleTech South Africa April 2009 - November 2010
Qwest March 2004 - March 2009
TeleTech June 2001 - March 2004
TeleTech August 1999 - May 2001
TeleTech July 1998 - July 1999
TeleTech February 1998 - June 1998
MCI Worldcom March 1995 - February 1998
Skills
Employee Engagement, Corporate Communications, Incentive Programs, Staff Retention, Communication Training, Internal Communications, Event Management, Event Planning
Education
The University of Texas at Austin
Bachelor, Journalism
Shewanna Talley's TeleTech Experience October 2014 - Present
Job Technical Support Advisor at Apple
Industry Banking
Experience
Apple February 2015 - Present
TeleTech October 2014 - Present
Enterprise Rent-A-Car July 2013 - Present
RBC Bank May 2008 - February 2010
2008 / SunTrust Bank Inc January 2007 - April 2008
American Airlines January 2004 - December 2006
AmSouth Bank January 2001 - December 2003
Automation Temporary September 2000 - January 2001
University of Alabama Call Center July 1997 - September 1999
Skills
Management, Customer Service, Sales, Banking, Finance, Call Centers, Interviews, Accounting, Sales Operations, Auditing, Microsoft Office, Leadership
Education
Argosy University Atlanta 2013 — 2015
Master's degree, Management
University of Phoenix 2010 — 2013
Bachelor of Science (B.S.), Cultural Communications, 3.8
American Airlines Academy 2003 — 2003
Flight, Airline Flight Attendant
University of Alabama 1996 — 1999
Communications
Apple February 2015 - Present
TeleTech October 2014 - Present
Enterprise Rent-A-Car July 2013 - Present
RBC Bank May 2008 - February 2010
2008 / SunTrust Bank Inc January 2007 - April 2008
American Airlines January 2004 - December 2006
AmSouth Bank January 2001 - December 2003
Automation Temporary September 2000 - January 2001
University of Alabama Call Center July 1997 - September 1999
Skills
Management, Customer Service, Sales, Banking, Finance, Call Centers, Interviews, Accounting, Sales Operations, Auditing, Microsoft Office, Leadership
Education
Argosy University Atlanta 2013 — 2015
Master's degree, Management
University of Phoenix 2010 — 2013
Bachelor of Science (B.S.), Cultural Communications, 3.8
American Airlines Academy 2003 — 2003
Flight, Airline Flight Attendant
University of Alabama 1996 — 1999
Communications
Dolores McCroskey Dolores McCroskey's TeleTech Experience October 2014 - July 2015
Job Tier 1 Technical Support Advisor at Concentrix
Industry Medical Practice
Experience
Concentrix July 2015 - Present
TeleTech October 2014 - July 2015
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Office, Social Media, Customer Service, Research, Public Speaking, Outlook, Leadership, Windows, Time Management, Team Leadership, Training, Data Entry, Management
Education
Ultimeate Medical Academy 2013 — 2015
Associate's degree Health Sciences/Medical Office and Billing Specialist., Medical Office/Billing and coding, 4.0 GPA
Ultimate Medical Academy 2012 — 2014
Associate of Science (A.S.), Medical Billing and Coding
Concentrix July 2015 - Present
TeleTech October 2014 - July 2015
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Office, Social Media, Customer Service, Research, Public Speaking, Outlook, Leadership, Windows, Time Management, Team Leadership, Training, Data Entry, Management
Education
Ultimeate Medical Academy 2013 — 2015
Associate's degree Health Sciences/Medical Office and Billing Specialist., Medical Office/Billing and coding, 4.0 GPA
Ultimate Medical Academy 2012 — 2014
Associate of Science (A.S.), Medical Billing and Coding
Desirae Jackson Desirae Jackson's TeleTech Experience October 2012 - November 2013
Job Customer Service Rep
Industry Telecommunications
Experience
IST Management/ Lester Schwab Katz & Dwyer October 2014 - Present
Sitel February 2014 - August 2014
TeleTech October 2012 - November 2013
LiveOps July 2012 - April 2013
1NW Contact March 2011 - July 2012
Marriott February 2009 - March 2011
Babies R' Us March 2005 - August 2007
Skills
Customer Service, Sales, Payments, Data Entry, Telephone Skills, Customer Satisfaction, Phone Etiquette, Time Management
Education
Tiffin University 2012 — 2015
Bachelor's degree, Information Technology, Sophomore
IST Management/ Lester Schwab Katz & Dwyer October 2014 - Present
Sitel February 2014 - August 2014
TeleTech October 2012 - November 2013
LiveOps July 2012 - April 2013
1NW Contact March 2011 - July 2012
Marriott February 2009 - March 2011
Babies R' Us March 2005 - August 2007
Skills
Customer Service, Sales, Payments, Data Entry, Telephone Skills, Customer Satisfaction, Phone Etiquette, Time Management
Education
Tiffin University 2012 — 2015
Bachelor's degree, Information Technology, Sophomore
Sergio Sanz Moyano Sergio Sanz Moyano's TeleTech Experience November 2010 - February 2011
Job Programador .NET at Fine Trade Gmbh
Industry Computer Software
Experience
Fine Trade GmbH December 2012 - Present
Call Center SI June 2012 - November 2012
Grupo Salones Mar Blau March 2012 - August 2012
Centro de Estudios Meca-Rural February 2012 - May 2012
Centro de Estudios AYA 2013 December 2011 - May 2012
Centro de Estudios INFORMASTER September 2011 - December 2011
Quirumed SL April 2011 - June 2011
Atopfinder SL (Filial de Quirumed SL) January 2011 - March 2011
TeleTech November 2010 - February 2011
ISI Consulting S.L. October 2010 - December 2010
Skills
Android, C#, Photoshop, Excel, C++, Java, Windows Mobile, PHP, Analysis, Databases, MySQL, SQL, SQL Server, SQLite, Catalan, Software Engineering, English, Database Design, Data Mining, Extreme Programming, Education, E-commerce, Client Services, Customer Relations, Customer Service, Hard Worker, Hardware Support, Visual Studio, Windows Server, Statistics, Self Learning, Entity Framework, ASP.NET MVC, ASP.NET, Web Services
Education
Universidad Politécnica de Valencia 2007 — 2009
Máster Oficial Ingeniería del Software, Métodos Formales y Sistemas de Información., Ingeniería del Software, Métodos Formales, Sistemas de Información.
Universidad Politécnica de Valencia 2004 — 2008
Ingeniero Técnico en Informática de Gestión, Ingeniería del Software
Fine Trade GmbH December 2012 - Present
Call Center SI June 2012 - November 2012
Grupo Salones Mar Blau March 2012 - August 2012
Centro de Estudios Meca-Rural February 2012 - May 2012
Centro de Estudios AYA 2013 December 2011 - May 2012
Centro de Estudios INFORMASTER September 2011 - December 2011
Quirumed SL April 2011 - June 2011
Atopfinder SL (Filial de Quirumed SL) January 2011 - March 2011
TeleTech November 2010 - February 2011
ISI Consulting S.L. October 2010 - December 2010
Skills
Android, C#, Photoshop, Excel, C++, Java, Windows Mobile, PHP, Analysis, Databases, MySQL, SQL, SQL Server, SQLite, Catalan, Software Engineering, English, Database Design, Data Mining, Extreme Programming, Education, E-commerce, Client Services, Customer Relations, Customer Service, Hard Worker, Hardware Support, Visual Studio, Windows Server, Statistics, Self Learning, Entity Framework, ASP.NET MVC, ASP.NET, Web Services
Education
Universidad Politécnica de Valencia 2007 — 2009
Máster Oficial Ingeniería del Software, Métodos Formales y Sistemas de Información., Ingeniería del Software, Métodos Formales, Sistemas de Información.
Universidad Politécnica de Valencia 2004 — 2008
Ingeniero Técnico en Informática de Gestión, Ingeniería del Software
Alesha Sistrunk Alesha Sistrunk's TeleTech Experience July 2003 - January 2005
Job Bookkeeper/ Front End Supervisor at Kroger
Industry Hospital & Health Care
Experience
Kroger December 2014 - Present
Marshalls Distribution Ctr October 2014 - January 2015
Afni, Inc. August 2014 - October 2014
Wells Fargo Home Mortgage September 2011 - May 2013
Bill Nichols State Veterans Home January 2011 - April 2011
Central Station, Inc September 2007 - April 2008
Darrell Walker Workforce January 2006 - August 2007
TeleTech July 2003 - January 2005
Skills
Management, Credit, 10 Key, Training, Loans, Banking, Access, Microsoft Office, Call Centers, Customer Satisfaction, Customer Service, Insurance, Microsoft Excel, Microsoft Word, Mortgage Lending, Outlook, Policy, Process Improvement, Program Management, Project Management, Strategic Planning, Time Management
Education
University of Alabama at Birmingham 2009 — 2011
Bachelor Science, Health Services Administration and Management
Lawson State Community College 2006 — 2007
Associate Arts, Business Administration
Kroger December 2014 - Present
Marshalls Distribution Ctr October 2014 - January 2015
Afni, Inc. August 2014 - October 2014
Wells Fargo Home Mortgage September 2011 - May 2013
Bill Nichols State Veterans Home January 2011 - April 2011
Central Station, Inc September 2007 - April 2008
Darrell Walker Workforce January 2006 - August 2007
TeleTech July 2003 - January 2005
Skills
Management, Credit, 10 Key, Training, Loans, Banking, Access, Microsoft Office, Call Centers, Customer Satisfaction, Customer Service, Insurance, Microsoft Excel, Microsoft Word, Mortgage Lending, Outlook, Policy, Process Improvement, Program Management, Project Management, Strategic Planning, Time Management
Education
University of Alabama at Birmingham 2009 — 2011
Bachelor Science, Health Services Administration and Management
Lawson State Community College 2006 — 2007
Associate Arts, Business Administration
Drew Fisher, IMBA, MSF's TeleTech Experience April 2006 - November 2007
Job Customer Success Executive at salesforce.com
Industry Computer Software
Experience
salesforce.com July 2013 - Present
MW Industries July 2012 - July 2013
Clear Channel Outdoor February 2010 - April 2012
Atlas-Strategy August 2007 - February 2010
TeleTech April 2006 - November 2007
Great-West Healthcare June 2003 - March 2006
Relera Internet Centers and Solutions April 2000 - July 2001
Verio November 1997 - April 2000
Skills
Mergers, IT Strategy, Outsourcing, Corporate Finance, Data Analysis, Financial Modeling, Data Modeling, Business Strategy, CRM, Mergers & Acquisitions, Strategy, Due Diligence, Change Management, Forecasting, Salesforce.com, Internal/External..., Operational Reviews, Operating Budgets, Capital Budgeting, Relational Databases, Data Visualization, Project Leadership, Capital Structure, Executive-level..., Microsoft Excel, MS Excel Pivot Tables, Leadership, Business Process..., Start-ups, Business Analysis, Vendor Management, Management Consulting, Analysis, Management, Enterprise Software, Strategic Planning, Budgets, Finance, Telecommunications, Project Management, Solution Selling, Product Development, Analytics, Executive Management, Business Intelligence, Consulting, Cloud Computing, Process Improvement, Program Management, SaaS
Education
University of Denver - Daniels College of Business 2001 — 2003
IMBA and MSF, International MBA and Master of Science in Finance
University of Arizona 1989 — 1993
BSBA, Finance
salesforce.com July 2013 - Present
MW Industries July 2012 - July 2013
Clear Channel Outdoor February 2010 - April 2012
Atlas-Strategy August 2007 - February 2010
TeleTech April 2006 - November 2007
Great-West Healthcare June 2003 - March 2006
Relera Internet Centers and Solutions April 2000 - July 2001
Verio November 1997 - April 2000
Skills
Mergers, IT Strategy, Outsourcing, Corporate Finance, Data Analysis, Financial Modeling, Data Modeling, Business Strategy, CRM, Mergers & Acquisitions, Strategy, Due Diligence, Change Management, Forecasting, Salesforce.com, Internal/External..., Operational Reviews, Operating Budgets, Capital Budgeting, Relational Databases, Data Visualization, Project Leadership, Capital Structure, Executive-level..., Microsoft Excel, MS Excel Pivot Tables, Leadership, Business Process..., Start-ups, Business Analysis, Vendor Management, Management Consulting, Analysis, Management, Enterprise Software, Strategic Planning, Budgets, Finance, Telecommunications, Project Management, Solution Selling, Product Development, Analytics, Executive Management, Business Intelligence, Consulting, Cloud Computing, Process Improvement, Program Management, SaaS
Education
University of Denver - Daniels College of Business 2001 — 2003
IMBA and MSF, International MBA and Master of Science in Finance
University of Arizona 1989 — 1993
BSBA, Finance
Keith Kasten's TeleTech Experience June 1997 - July 2001
Job VP/GM Business Process Services Americas
Industry Information Technology and Services
Experience
HP Enterprise Services April 2008 - Present
Hewlett-Packard / Electronic Data Systems (EDS) April 2003 - Present
IAC Group (PRC Division) January 2001 - April 2003
TeleTech June 1997 - July 2001
MCI Communication Corp. September 1983 - May 1996
Skills
BPO, Offshoring, IT Outsourcing, Turn Around Management, Shared Services, Data Transformation, Start-ups, Operations Management, Financial Services, Mergers, Telecommunications, Transportation, Airlines, Outsourcing, Service Delivery, Contact Centers, Global Operations, Outsourcing Management, Business Transformation, P&L Responsibility, Program Management, Vendor Management, CRM, Business Process, PMO, Process Improvement, Business Process..., PMP, Change Management, Call Centers, Executive Management, Managed Services, Information Technology, IT Strategy, Leadership, Mergers & Acquisitions, P&L Management, IT Management, Professional Services, Customer Engagement, Strategic Planning, Strategy, Cross-functional Team..., IT Service Management, SaaS, Cloud Computing, Project Portfolio..., Enterprise Software, Project Planning, Management
Education
The University of Texas at Austin - The Red McCombs School of Business 1989 — 1990
Trinity University 1981 — 1984
BA, Business
Trinity University 1981 — 1984
BS, Computer Science
HP Enterprise Services April 2008 - Present
Hewlett-Packard / Electronic Data Systems (EDS) April 2003 - Present
IAC Group (PRC Division) January 2001 - April 2003
TeleTech June 1997 - July 2001
MCI Communication Corp. September 1983 - May 1996
Skills
BPO, Offshoring, IT Outsourcing, Turn Around Management, Shared Services, Data Transformation, Start-ups, Operations Management, Financial Services, Mergers, Telecommunications, Transportation, Airlines, Outsourcing, Service Delivery, Contact Centers, Global Operations, Outsourcing Management, Business Transformation, P&L Responsibility, Program Management, Vendor Management, CRM, Business Process, PMO, Process Improvement, Business Process..., PMP, Change Management, Call Centers, Executive Management, Managed Services, Information Technology, IT Strategy, Leadership, Mergers & Acquisitions, P&L Management, IT Management, Professional Services, Customer Engagement, Strategic Planning, Strategy, Cross-functional Team..., IT Service Management, SaaS, Cloud Computing, Project Portfolio..., Enterprise Software, Project Planning, Management
Education
The University of Texas at Austin - The Red McCombs School of Business 1989 — 1990
Trinity University 1981 — 1984
BA, Business
Trinity University 1981 — 1984
BS, Computer Science
Rick Hendricks Rick Hendricks's TeleTech Experience July 2004 - December 2006
Job MBA Candidate, Foster School of Business
Industry Commercial Real Estate
Experience
CBRE June 2015 - Present
Intel Corporation January 2015 - March 2015
US Army July 2008 - September 2014
Art Anderson Associates December 2006 - July 2008
TeleTech July 2004 - December 2006
McDonald's Corporation March 2003 - June 2004
TeleTech September 2001 - February 2003
Skills
Leadership, Team Leadership, Analysis, Information Assurance, Leadership Development, Financial Modeling, Valuation, Variance Analysis, Financial Analysis, Security Clearance, Military, Microsoft Office, Army, VoIP, DoD, Windows 7, Military Experience, Military Operations, Customer Service, Microsoft Word, Access, Windows Vista, Operational Planning, Cellular Communications, Satellite Communications, Oulook, PowerPoint, Organizational..., Training, Program Management, OS X, Technical Leadership, Mac OS X, Project Management, CompTIA Security+..., CompTIA Network+..., CompTIA A+ Certification, Multi-Channel Radio, Resource Management, Cash Administration, Project Sales, Windows 2000, Active DoD Secret..., Management, Strategy, Data Analysis
Education
University of Washington, Michael G. Foster School of Business 2014 — 2016
Master of Business Administration (M.B.A.), 3.84
University of Maryland University College 2012 — 2013
Bachelor of Science (B.S.), Finance, 3.92
Troy University 2011 — 2012
Associate's degree, Business Administration, 3.73
CBRE June 2015 - Present
Intel Corporation January 2015 - March 2015
US Army July 2008 - September 2014
Art Anderson Associates December 2006 - July 2008
TeleTech July 2004 - December 2006
McDonald's Corporation March 2003 - June 2004
TeleTech September 2001 - February 2003
Skills
Leadership, Team Leadership, Analysis, Information Assurance, Leadership Development, Financial Modeling, Valuation, Variance Analysis, Financial Analysis, Security Clearance, Military, Microsoft Office, Army, VoIP, DoD, Windows 7, Military Experience, Military Operations, Customer Service, Microsoft Word, Access, Windows Vista, Operational Planning, Cellular Communications, Satellite Communications, Oulook, PowerPoint, Organizational..., Training, Program Management, OS X, Technical Leadership, Mac OS X, Project Management, CompTIA Security+..., CompTIA Network+..., CompTIA A+ Certification, Multi-Channel Radio, Resource Management, Cash Administration, Project Sales, Windows 2000, Active DoD Secret..., Management, Strategy, Data Analysis
Education
University of Washington, Michael G. Foster School of Business 2014 — 2016
Master of Business Administration (M.B.A.), 3.84
University of Maryland University College 2012 — 2013
Bachelor of Science (B.S.), Finance, 3.92
Troy University 2011 — 2012
Associate's degree, Business Administration, 3.73
Laura Tremble's TeleTech Experience 2006 - 2007
Job Office Manager at Revolution Labels
Industry Automotive
Experience
Revolution Labels February 2014 - Present
Unifor Aluminum Forgings April 2011 - December 2013
CeramTec North America March 2008 - February 2011
TeleTech 2006 - 2007
West Corporation 1998 - 2006
Skills
Team Building, Software Documentation, Project Management, Cross-functional Team..., Troubleshooting, Operations Management, Management, Leadership, Program Management, Project Planning, Training, Employee Training, Customer Service, Customer Retention, Administrative..., Logistics, Logistics Management, Shipping, Warehousing, Accounts Receivable, Inventory Control, Microsoft Office, Microsoft Excel, Microsoft Word, SAP, Salesforce.com, Sales, Packaging, TPX, Receptionist Duties, Telecommunications, Telephone Reception
Education
University of Arkansas-Fort Smith 2001 — 2004
Business Administration and Management, General
Van Buren High School 1999 — 2001
Henning
Revolution Labels February 2014 - Present
Unifor Aluminum Forgings April 2011 - December 2013
CeramTec North America March 2008 - February 2011
TeleTech 2006 - 2007
West Corporation 1998 - 2006
Skills
Team Building, Software Documentation, Project Management, Cross-functional Team..., Troubleshooting, Operations Management, Management, Leadership, Program Management, Project Planning, Training, Employee Training, Customer Service, Customer Retention, Administrative..., Logistics, Logistics Management, Shipping, Warehousing, Accounts Receivable, Inventory Control, Microsoft Office, Microsoft Excel, Microsoft Word, SAP, Salesforce.com, Sales, Packaging, TPX, Receptionist Duties, Telecommunications, Telephone Reception
Education
University of Arkansas-Fort Smith 2001 — 2004
Business Administration and Management, General
Van Buren High School 1999 — 2001
Henning
Christopher S Aguayo Christopher S Aguayo's TeleTech Experience March 2002 - April 2003
Job Sales Management / Marketing and Business Development
Industry Financial Services
Experience
MoneyGram International July 2012 - Present
Sigue Corporation August 2008 - January 2012
Fitek Financial September 2005 - August 2008
Fitek Financial September 2004 - September 2005
Atencion Telefonica May 2003 - June 2004
TeleTech March 2002 - April 2003
TeleTech January 2001 - March 2002
TeleTech December 2000 - January 2001
Liverpool (Salinas y Rocha) February 1998 - December 1999
Skills
New Business Development, Business Strategy, Financial Services, Marketing Strategy, Account Management, Sales Management, Management, Strategic Planning, Business Planning, Customer Service, Negotiation, Business Development, Sales, Product Management, B2B, Pricing, Market Research, Marketing, Leadership, Sales Operations, Strategic Partnerships
Education
Educacion Corporativa
Marketing
Universidad del Valle de Atemajac
BS, Business Administration
MoneyGram International July 2012 - Present
Sigue Corporation August 2008 - January 2012
Fitek Financial September 2005 - August 2008
Fitek Financial September 2004 - September 2005
Atencion Telefonica May 2003 - June 2004
TeleTech March 2002 - April 2003
TeleTech January 2001 - March 2002
TeleTech December 2000 - January 2001
Liverpool (Salinas y Rocha) February 1998 - December 1999
Skills
New Business Development, Business Strategy, Financial Services, Marketing Strategy, Account Management, Sales Management, Management, Strategic Planning, Business Planning, Customer Service, Negotiation, Business Development, Sales, Product Management, B2B, Pricing, Market Research, Marketing, Leadership, Sales Operations, Strategic Partnerships
Education
Educacion Corporativa
Marketing
Universidad del Valle de Atemajac
BS, Business Administration
Rebecca Couturier Rebecca Couturier's TeleTech Experience June 2008 - Present
Job Director of Contracts at TeleTech Holdings, Inc.
Industry Outsourcing/Offshoring
Experience
TeleTech Holdings, Inc. September 2014 - Present
TeleTech June 2008 - Present
TeleTech Holdings, Inc. July 2007 - June 2008
Skills
Outsourcing, Call Centers, Contract Negotiation, BPO, Process Improvement, Workforce Management, Customer Experience, Vendor Management, Operations Management, Call Center, Customer Satisfaction, Program Management, Sla, Service Delivery, Leadership
Education
State University of New York at Buffalo 1974 — 1980
Business Management
TeleTech Holdings, Inc. September 2014 - Present
TeleTech June 2008 - Present
TeleTech Holdings, Inc. July 2007 - June 2008
Skills
Outsourcing, Call Centers, Contract Negotiation, BPO, Process Improvement, Workforce Management, Customer Experience, Vendor Management, Operations Management, Call Center, Customer Satisfaction, Program Management, Sla, Service Delivery, Leadership
Education
State University of New York at Buffalo 1974 — 1980
Business Management
Shelley Woitowich Shelley Woitowich's TeleTech Experience February 2006 - January 2009
Job PC Repair & Housekeeping Services
Industry Computer Software
Experience
Self-Employed Computer Technician February 2010 - Present
Pathways Skills Development November 2011 - June 2012
TeleTech February 2006 - January 2009
Stream Global Services May 2001 - February 2006
Academy of Learning, London Ontario June 2001 - June 2002
Skills
First Aid, Cpr Certified, WHMIS, Administration, Office Administration, Microsoft Office, Microsoft Office 2003, Microsoft Office 2007, General Office Duties, Accounting, Client Retention, Computer Hardware, Customer Service, Customer Loyalty, Data Entry, Transcription, Accpac, Office Management, Technical Support, System Administration, Time Management, Call Centers, Training, Windows XP Pro, Windows Vista, Windows 8, PowerPoint, English grammar, Cover Letters, Business Letters, Hardware, Customer Satisfaction, Contact Centers, Troubleshooting, Windows, Help Desk Support, Laptops, Customer Experience, Computer Repair, Windows XP, Windows 7
Education
Toronto School of Business
Diploma, Accounting & Payroll Administration
Toronto School of Business
Executive Office Assistant, Executive Office Assistant & Medical Terminology
Self-Employed Computer Technician February 2010 - Present
Pathways Skills Development November 2011 - June 2012
TeleTech February 2006 - January 2009
Stream Global Services May 2001 - February 2006
Academy of Learning, London Ontario June 2001 - June 2002
Skills
First Aid, Cpr Certified, WHMIS, Administration, Office Administration, Microsoft Office, Microsoft Office 2003, Microsoft Office 2007, General Office Duties, Accounting, Client Retention, Computer Hardware, Customer Service, Customer Loyalty, Data Entry, Transcription, Accpac, Office Management, Technical Support, System Administration, Time Management, Call Centers, Training, Windows XP Pro, Windows Vista, Windows 8, PowerPoint, English grammar, Cover Letters, Business Letters, Hardware, Customer Satisfaction, Contact Centers, Troubleshooting, Windows, Help Desk Support, Laptops, Customer Experience, Computer Repair, Windows XP, Windows 7
Education
Toronto School of Business
Diploma, Accounting & Payroll Administration
Toronto School of Business
Executive Office Assistant, Executive Office Assistant & Medical Terminology
Daniel Brewster Daniel Brewster's TeleTech Experience October 2007 - April 2008
Job Program Coordinator at University at Buffalo
Industry Higher Education
Experience
University at Buffalo April 2008 - Present
Tops Markets June 2006 - November 2009
TeleTech October 2007 - April 2008
BSC Development BUF May 2007 - July 2007
Skills
Event Planning, Microsoft Office, Photoshop, Excel, PowerPoint, Word, Event Management, Access, Customer Service, Outlook, HTML, Retail, Public Speaking
Education
State University of New York at Buffalo 2002 — 2007
Bachelor of Arts (B.A.), Social Science Interdisciplinary
University at Buffalo April 2008 - Present
Tops Markets June 2006 - November 2009
TeleTech October 2007 - April 2008
BSC Development BUF May 2007 - July 2007
Skills
Event Planning, Microsoft Office, Photoshop, Excel, PowerPoint, Word, Event Management, Access, Customer Service, Outlook, HTML, Retail, Public Speaking
Education
State University of New York at Buffalo 2002 — 2007
Bachelor of Arts (B.A.), Social Science Interdisciplinary
Scott Martinez's TeleTech Experience August 2004 - July 2008
Job VP, Business Development at StarTek Business Process Outsourcing (BPO)
Industry Outsourcing/Offshoring
Experience
StarTek August 2008 - Present
TeleTech August 2004 - July 2008
OnFiber Communications 2002 - 2004
Telseon, Inc. 2000 - 2002
Telseon IP Services 1999 - 2001
Tess Communications 1999 - 2000
US Air Force 1993 - 1998
Skills
Outsourcing, BPO, Business Development, Sales Engineering, Sales, Offshore Outsourcing, Return on Investment, Vendor Management, Call Center, Workforce Management, Solution Development, Solution Selling, Telecommunications, Leadership, New Business Development, Contact Centers, Architecture, SaaS, Offshoring, Sales Management, Operations Management, CRM, Call Centers, Customer Experience, Process Improvement, Customer Satisfaction, IT Service Management, Customer Retention, Lead Generation, Selling, Strategic Partnerships, Call Center Development, Coaching, Account Management, Strategy, Team Leadership, Professional Services, Cross-functional Team..., Executive Management, Business Process..., Team Management, Start-ups, Program Management, P&L Management, Enterprise Software, Inbound Marketing, Management, Sales Operations, Managed Services, Product Management
Education
University of Colorado Boulder 1997 — 1998
M.S., Engineering
United States Air Force Academy 1989 — 1993
BS, Human Factors Engineering
StarTek August 2008 - Present
TeleTech August 2004 - July 2008
OnFiber Communications 2002 - 2004
Telseon, Inc. 2000 - 2002
Telseon IP Services 1999 - 2001
Tess Communications 1999 - 2000
US Air Force 1993 - 1998
Skills
Outsourcing, BPO, Business Development, Sales Engineering, Sales, Offshore Outsourcing, Return on Investment, Vendor Management, Call Center, Workforce Management, Solution Development, Solution Selling, Telecommunications, Leadership, New Business Development, Contact Centers, Architecture, SaaS, Offshoring, Sales Management, Operations Management, CRM, Call Centers, Customer Experience, Process Improvement, Customer Satisfaction, IT Service Management, Customer Retention, Lead Generation, Selling, Strategic Partnerships, Call Center Development, Coaching, Account Management, Strategy, Team Leadership, Professional Services, Cross-functional Team..., Executive Management, Business Process..., Team Management, Start-ups, Program Management, P&L Management, Enterprise Software, Inbound Marketing, Management, Sales Operations, Managed Services, Product Management
Education
University of Colorado Boulder 1997 — 1998
M.S., Engineering
United States Air Force Academy 1989 — 1993
BS, Human Factors Engineering
Gina Kent Gina Kent's TeleTech Experience September 2014 - Present
Job Process Improvement Consultant at TeleTech
Industry Financial Services
Experience
TeleTech September 2014 - Present
Safeway October 2012 - June 2014
American Express July 2010 - September 2012
American Traffic Solutions July 2009 - July 2010
American Express November 2005 - February 2009
American Express January 2003 - November 2005
American Express December 1996 - January 2003
Skills
Six Sigma, Business Process..., Process Improvement, Change Management, Project Management, Business Process, Analysis, Management, Leadership, Integration, CRM, Visio, Business Analysis
Education
University of Arizona 1991 — 1996
Bachelor of Science, Industrial Engineering
TeleTech September 2014 - Present
Safeway October 2012 - June 2014
American Express July 2010 - September 2012
American Traffic Solutions July 2009 - July 2010
American Express November 2005 - February 2009
American Express January 2003 - November 2005
American Express December 1996 - January 2003
Skills
Six Sigma, Business Process..., Process Improvement, Change Management, Project Management, Business Process, Analysis, Management, Leadership, Integration, CRM, Visio, Business Analysis
Education
University of Arizona 1991 — 1996
Bachelor of Science, Industrial Engineering
Jerry Ostos's TeleTech Experience January 2002 - May 2004
Job Project Foreman at Premium Fence Company
Industry Construction
Experience
Premium Fence Company July 2014 - Present
ABRIL CONSTRUCTION LTD June 2014 - Present
Ridgestone Construction Ltd. February 2012 - January 2014
Maskeen Group Inc. March 2009 - January 2012
BBVA October 2006 - April 2009
Bacardi June 2004 - March 2006
TeleTech January 2002 - May 2004
Guanajuato World Trade Commission ( COFOCE ) March 2003 - April 2004
PEMEX Procurement International January 2002 - February 2003
Inditex October 2000 - January 2002
Skills
Marketing Strategy, Product Marketing, Internet Banking, Banking, Financial Analysis, Product Management, Account Management, Financials, Administrative Support, Office Administration, General Administration, International Business, Business Management, International Trade, Construction Supervision, Construction, Carpentry, Customer Service, Telemarketing, Management, Marketing, Training, Administrative..., IT Service Management, IT Solutions, E-commerce, Program Management, Strategic Planning, Market Research, Sales, Budgets, Negotiation, Retail, Coaching, Entrepreneurship
Education
Universidad La Salle, A.C. 2001 — 2005
International Trades & Business Development, (International Trade, Economics, Administration, Marketing, Financial, Export, Import, Logistic), Bachelor Degree
Premium Fence Company July 2014 - Present
ABRIL CONSTRUCTION LTD June 2014 - Present
Ridgestone Construction Ltd. February 2012 - January 2014
Maskeen Group Inc. March 2009 - January 2012
BBVA October 2006 - April 2009
Bacardi June 2004 - March 2006
TeleTech January 2002 - May 2004
Guanajuato World Trade Commission ( COFOCE ) March 2003 - April 2004
PEMEX Procurement International January 2002 - February 2003
Inditex October 2000 - January 2002
Skills
Marketing Strategy, Product Marketing, Internet Banking, Banking, Financial Analysis, Product Management, Account Management, Financials, Administrative Support, Office Administration, General Administration, International Business, Business Management, International Trade, Construction Supervision, Construction, Carpentry, Customer Service, Telemarketing, Management, Marketing, Training, Administrative..., IT Service Management, IT Solutions, E-commerce, Program Management, Strategic Planning, Market Research, Sales, Budgets, Negotiation, Retail, Coaching, Entrepreneurship
Education
Universidad La Salle, A.C. 2001 — 2005
International Trades & Business Development, (International Trade, Economics, Administration, Marketing, Financial, Export, Import, Logistic), Bachelor Degree
Gabriel Maisonnave's TeleTech Experience February 2006 - January 2007
Job Media and Journalism Peace Fellow | Strategic Communication for International Development | Conflict resolution
Industry International Affairs
Experience
Soliya October 2014 - Present
Independent Consultant July 2014 - Present
CIPPEC August 2014 - February 2015
Search for Common Ground October 2012 - January 2013
3Teks Medical Textile March 2012 - September 2012
AIESEC June 2010 - June 2011
AIESEC La Plata October 2008 - December 2009
AIESEC Buenos Aires April 2008 - December 2009
Hy Cite Corporation May 2007 - November 2007
TeleTech February 2006 - January 2007
Skills
Teamwork, Resilience, Communication, Strategic Leadership, Team Management, Project Portfolio..., Microsoft Office, Adobe Creative Suite, Market Research, Event Management, Training, Management, Nonprofits, Research, Strategy, International Relations, English, Start-ups, Recruiting
Education
University of North Carolina at Chapel Hill 2015 — 2017
Master of Arts (M.A.), Mass Communication/Media Studies
Universidad del Salvador 2006 — 2011
BA, International Relations
Grand Canyon High School 2005 — 2005
Soliya October 2014 - Present
Independent Consultant July 2014 - Present
CIPPEC August 2014 - February 2015
Search for Common Ground October 2012 - January 2013
3Teks Medical Textile March 2012 - September 2012
AIESEC June 2010 - June 2011
AIESEC La Plata October 2008 - December 2009
AIESEC Buenos Aires April 2008 - December 2009
Hy Cite Corporation May 2007 - November 2007
TeleTech February 2006 - January 2007
Skills
Teamwork, Resilience, Communication, Strategic Leadership, Team Management, Project Portfolio..., Microsoft Office, Adobe Creative Suite, Market Research, Event Management, Training, Management, Nonprofits, Research, Strategy, International Relations, English, Start-ups, Recruiting
Education
University of North Carolina at Chapel Hill 2015 — 2017
Master of Arts (M.A.), Mass Communication/Media Studies
Universidad del Salvador 2006 — 2011
BA, International Relations
Grand Canyon High School 2005 — 2005
Joseph Harris III Joseph Harris III's TeleTech Experience October 2005 - September 2008
Job Commercial Real Estate Finance, Business Funding Consultant, Factoring or Accounts Receivable Financing, RE Investor
Industry Financial Services
Experience
Harris & Mack LLC April 2012 - Present
Riviera Finance April 2012 - Present
Charter Financial Group, Inc. March 2012 - Present
Harris & Mack LLC January 2012 - Present
Sprint Nextel January 2010 - June 2011
TeleTech October 2005 - September 2008
Primerica April 2004 - April 2005
Skills
Real Estate, Residential, Home, Negotiation, Real Estate Investment, Small Business, Online Marketing, Customer Service, Investments, Insurance, New Business Development, Contract Negotiation, Team Building, Residential Homes, Online Advertising, Investment Properties, Business Planning, Banking, Strategic Planning, B2B, Budgets, Business Strategy, Microsoft Excel, Management, Accounting, Sales Management, Accounts Receivable, Coaching, Real Estate Transactions, Marketing, Financial Analysis, Retail, Marketing Strategy, Leadership, Social Networking, Finance, Factoring, Investors, Selling, Small Business Lending, Cash Flow Lending, Equipment Loans, Purchase Order Finance, Bridge Financing, Hard Money, Private Funding, Equity Funding, Investment Capital, Start-ups, Entrepreneurship
Education
Thomas Nelson Community College 2006 — 2008
Associate of Science, Business Administration
Hampton High School 1995 — 1999
HS Diploma, General Studies
Harris & Mack LLC April 2012 - Present
Riviera Finance April 2012 - Present
Charter Financial Group, Inc. March 2012 - Present
Harris & Mack LLC January 2012 - Present
Sprint Nextel January 2010 - June 2011
TeleTech October 2005 - September 2008
Primerica April 2004 - April 2005
Skills
Real Estate, Residential, Home, Negotiation, Real Estate Investment, Small Business, Online Marketing, Customer Service, Investments, Insurance, New Business Development, Contract Negotiation, Team Building, Residential Homes, Online Advertising, Investment Properties, Business Planning, Banking, Strategic Planning, B2B, Budgets, Business Strategy, Microsoft Excel, Management, Accounting, Sales Management, Accounts Receivable, Coaching, Real Estate Transactions, Marketing, Financial Analysis, Retail, Marketing Strategy, Leadership, Social Networking, Finance, Factoring, Investors, Selling, Small Business Lending, Cash Flow Lending, Equipment Loans, Purchase Order Finance, Bridge Financing, Hard Money, Private Funding, Equity Funding, Investment Capital, Start-ups, Entrepreneurship
Education
Thomas Nelson Community College 2006 — 2008
Associate of Science, Business Administration
Hampton High School 1995 — 1999
HS Diploma, General Studies
Christina Jeffrey Christina Jeffrey's TeleTech Experience November 2009 - November 2014
Job Project Recruiter at BroadPath Healthcare Solutions
Industry Hospital & Health Care
Experience
BroadPath Healthcare Solutions November 2014 - Present
TeleTech November 2009 - November 2014
Oral and Maxillofacial Surgeons of Mid-Florida January 2004 - May 2006
Skills
Recruiting, Human Resources, Healthcare, Communication, Business Administration, E-commerce, Report Writing, Research, Employee Relations, Employee Training, Team Building, Customer Service, Coaching, Employee Benefits, Microsoft Excel, Offer Creation, Training, Call Centers, Process Improvement
Education
University of Florida 2013 — 2015
Bachelor's Degree, Business Administration and Management, General
University of Alabama 2011 — 2012
Business, Management, Marketing, and Related Support Services
University of Phoenix 2008 — 2011
Associates of Arts (AA), Business Administration and Management, General
BroadPath Healthcare Solutions November 2014 - Present
TeleTech November 2009 - November 2014
Oral and Maxillofacial Surgeons of Mid-Florida January 2004 - May 2006
Skills
Recruiting, Human Resources, Healthcare, Communication, Business Administration, E-commerce, Report Writing, Research, Employee Relations, Employee Training, Team Building, Customer Service, Coaching, Employee Benefits, Microsoft Excel, Offer Creation, Training, Call Centers, Process Improvement
Education
University of Florida 2013 — 2015
Bachelor's Degree, Business Administration and Management, General
University of Alabama 2011 — 2012
Business, Management, Marketing, and Related Support Services
University of Phoenix 2008 — 2011
Associates of Arts (AA), Business Administration and Management, General
Kelvin Banks Kelvin Banks's TeleTech Experience September 2008 - May 2011
Job Manager at Security Finance
Industry Human Resources
Experience
Security Finance November 2012 - Present
Piggly Wiggly Alabama Distribution September 2011 - April 2012
TeleTech September 2008 - May 2011
Fundamental Marketing Concepts February 2007 - August 2008
Heinen's September 2003 - August 2008
Skills
Sales, Training, Customer Satisfaction, Time Management, Human Resources, Management, Customer Service, Team Leadership
Education
University of Alabama 2009 — 2013
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Security Finance November 2012 - Present
Piggly Wiggly Alabama Distribution September 2011 - April 2012
TeleTech September 2008 - May 2011
Fundamental Marketing Concepts February 2007 - August 2008
Heinen's September 2003 - August 2008
Skills
Sales, Training, Customer Satisfaction, Time Management, Human Resources, Management, Customer Service, Team Leadership
Education
University of Alabama 2009 — 2013
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Robert Olds Robert Olds's TeleTech Experience January 2002 - March 2005
Job Vice President at Mediacom
Industry Telecommunications
Experience
Mediacom May 2015 - Present
Hitachi Consulting February 2011 - April 2015
Convergys June 2005 - January 2011
TeleTech January 2002 - March 2005
Qwest Communications 1994 - 2002
Verizon 1993 - 1994
Skills
Recruiting, Operations Management, Change Management, Business Transformation, Program Management, Six Sigma, Process Improvement, Outsourcing, Business Process..., Strategic Planning, Business Process..., Leadership Development, Cross-functional Team..., BPO, Analysis, New Business Development, Leadership, Strategy, Project Planning, Management, Management Consulting, Managed Services, Supply Chain Management, Operational Excellence, Vendor Management, Executive Management, Project Management, CRM, Call Centers, Team Building, Start-ups, Business Strategy, Business Development, PMP, Consulting, Product Development, Process Engineering, Business Intelligence, IT Strategy, Team Leadership, Mergers & Acquisitions, Risk Management, Professional Services, Integration, SaaS, Project Portfolio..., Business Process, Strategic Partnerships, Product Management, Business Analysis
Education
United States Military Academy at West Point
BS, Engineering
United States Military Academy at West Point
BS Engineering, Engineering
Mediacom May 2015 - Present
Hitachi Consulting February 2011 - April 2015
Convergys June 2005 - January 2011
TeleTech January 2002 - March 2005
Qwest Communications 1994 - 2002
Verizon 1993 - 1994
Skills
Recruiting, Operations Management, Change Management, Business Transformation, Program Management, Six Sigma, Process Improvement, Outsourcing, Business Process..., Strategic Planning, Business Process..., Leadership Development, Cross-functional Team..., BPO, Analysis, New Business Development, Leadership, Strategy, Project Planning, Management, Management Consulting, Managed Services, Supply Chain Management, Operational Excellence, Vendor Management, Executive Management, Project Management, CRM, Call Centers, Team Building, Start-ups, Business Strategy, Business Development, PMP, Consulting, Product Development, Process Engineering, Business Intelligence, IT Strategy, Team Leadership, Mergers & Acquisitions, Risk Management, Professional Services, Integration, SaaS, Project Portfolio..., Business Process, Strategic Partnerships, Product Management, Business Analysis
Education
United States Military Academy at West Point
BS, Engineering
United States Military Academy at West Point
BS Engineering, Engineering
Mauricel Diaz's TeleTech Experience September 2007 - March 2008
Job Senior Recruiter at TMC Consultants
Industry Human Resources
Experience
TMC Consultants June 2015 - Present
Tiempo Development November 2013 - May 2015
Hewlett-Packard June 2010 - October 2013
Hewlett-Packard October 2009 - June 2010
Hewlett-Packard October 2008 - October 2009
Farrera Asociados, S.C. assigned to Hewlett Packard March 2008 - October 2008
TeleTech September 2007 - March 2008
Skills
Recruiting, Sourcing, Interviews, Human Resources, Screening Resumes, Taleo, Hiring, IT Recruitment, Talent Acquisition, Social Perceptiveness, Screening, Talent Management, Temporary Placement, Goal Oriented, Technical Recruiting, Onboarding, Executive Search, Internet Recruiting, Benefits Negotiation, Contract Recruitment, HR Consulting, College Recruiting, Microsoft Office, Employee Relations, Personnel Management, Applicant Tracking..., Active Learning, Performance Management, English, HRIS, Active Listening, Customer Oriented, GHRMS, Employee Engagement, Workforce Planning, Deferred Compensation, Organizational..., PeopleSoft, Negotiation, Attention To Detail, Results Oriented, Values, Interpersonal Skill, Written & Oral..., Outlook, Microsoft Excel, Social Media, Telephone Interviewing, iCIMS, Workday
Education
Universidad de Guadalajara 2002 — 2007
Bachelor's degree, Psychology
TMC Consultants June 2015 - Present
Tiempo Development November 2013 - May 2015
Hewlett-Packard June 2010 - October 2013
Hewlett-Packard October 2009 - June 2010
Hewlett-Packard October 2008 - October 2009
Farrera Asociados, S.C. assigned to Hewlett Packard March 2008 - October 2008
TeleTech September 2007 - March 2008
Skills
Recruiting, Sourcing, Interviews, Human Resources, Screening Resumes, Taleo, Hiring, IT Recruitment, Talent Acquisition, Social Perceptiveness, Screening, Talent Management, Temporary Placement, Goal Oriented, Technical Recruiting, Onboarding, Executive Search, Internet Recruiting, Benefits Negotiation, Contract Recruitment, HR Consulting, College Recruiting, Microsoft Office, Employee Relations, Personnel Management, Applicant Tracking..., Active Learning, Performance Management, English, HRIS, Active Listening, Customer Oriented, GHRMS, Employee Engagement, Workforce Planning, Deferred Compensation, Organizational..., PeopleSoft, Negotiation, Attention To Detail, Results Oriented, Values, Interpersonal Skill, Written & Oral..., Outlook, Microsoft Excel, Social Media, Telephone Interviewing, iCIMS, Workday
Education
Universidad de Guadalajara 2002 — 2007
Bachelor's degree, Psychology
Del Scheitler Del Scheitler's TeleTech Experience January 2001 - December 2005
Job CEO and Publisher at dasterisk development group LLC
Industry Media Production
Experience
dasterisk development group LLC November 2011 - Present
Business Development Consultant March 2011 - November 2011
Studio Center September 2010 - March 2011
Targeted Publications +Media, a division of Pilot Media November 2008 - September 2010
The Virginian Pilot Media Companies September 2006 - November 2008
ICT Group December 2005 - September 2006
Teletech January 2001 - December 2005
Skills
Advertising, Marketing Strategy, SEO, Facebook, Publishing, Editorial, Media Relations, Digital Marketing, Video Production, Photography, Recruiting, Management, Leadership, SEM, Marketing, Video, Social Media, Multimedia, Sales, Strategic Planning, Email Marketing, Event Planning, Direct Marketing, Training, Public Relations, Fundraising, New Media, Business Development, Team Building, Social Networking, Web Design, Budgets, Social Media Marketing, Online Marketing, Graphic Design, Online Advertising
Education
Thomas Nelson Community College
Business Management
dasterisk development group LLC November 2011 - Present
Business Development Consultant March 2011 - November 2011
Studio Center September 2010 - March 2011
Targeted Publications +Media, a division of Pilot Media November 2008 - September 2010
The Virginian Pilot Media Companies September 2006 - November 2008
ICT Group December 2005 - September 2006
Teletech January 2001 - December 2005
Skills
Advertising, Marketing Strategy, SEO, Facebook, Publishing, Editorial, Media Relations, Digital Marketing, Video Production, Photography, Recruiting, Management, Leadership, SEM, Marketing, Video, Social Media, Multimedia, Sales, Strategic Planning, Email Marketing, Event Planning, Direct Marketing, Training, Public Relations, Fundraising, New Media, Business Development, Team Building, Social Networking, Web Design, Budgets, Social Media Marketing, Online Marketing, Graphic Design, Online Advertising
Education
Thomas Nelson Community College
Business Management
Dareen Campbell, MBA's TeleTech Experience September 2015 - Present
Job Sales Leadership
Industry Information Technology and Services
Experience
TeleTech September 2015 - Present
Hewlett-Packard July 2012 - August 2015
Skills
Account Management, Solution Selling, Customer Experience, Salesforce.com, Direct Sales, Sales, Sales Process, Cold Calling, Customer Service, Lead Generation, Process Improvement, Selling, Storage, Strategic Partnerships, Strategy, Team Building, Team Leadership, Telecommunications, Training, Vendor Management, Virtualization, B2B, Business Analysis, Business Development, CRM, Call Centers, Channel Partners, Cloud Computing, Coaching, Cross-functional Team..., Customer Retention, Customer Satisfaction, Enterprise Software, Forecasting, Leadership, Managed Services, Management, Marketing, Networking, Product Marketing, New Business Development, SaaS, Recruiting, Sales Operations, Sales Presentations, Sales Management, Professional Services, HP, Pre-sales, Time Management
Education
University of Phoenix-Little Rock Campus 2011 — 2012
Master of Business Administration (MBA)
University of Arkansas at Little Rock 1998 — 2001
Bachelor of Business Administration (B.B.A.), Marketing
TeleTech September 2015 - Present
Hewlett-Packard July 2012 - August 2015
Skills
Account Management, Solution Selling, Customer Experience, Salesforce.com, Direct Sales, Sales, Sales Process, Cold Calling, Customer Service, Lead Generation, Process Improvement, Selling, Storage, Strategic Partnerships, Strategy, Team Building, Team Leadership, Telecommunications, Training, Vendor Management, Virtualization, B2B, Business Analysis, Business Development, CRM, Call Centers, Channel Partners, Cloud Computing, Coaching, Cross-functional Team..., Customer Retention, Customer Satisfaction, Enterprise Software, Forecasting, Leadership, Managed Services, Management, Marketing, Networking, Product Marketing, New Business Development, SaaS, Recruiting, Sales Operations, Sales Presentations, Sales Management, Professional Services, HP, Pre-sales, Time Management
Education
University of Phoenix-Little Rock Campus 2011 — 2012
Master of Business Administration (MBA)
University of Arkansas at Little Rock 1998 — 2001
Bachelor of Business Administration (B.B.A.), Marketing
Anabella Pasqualino Anabella Pasqualino's TeleTech Experience March 2006 - December 2006
Job Regional Sales Manager
Industry Online Media
Experience
IMS Internet Media Services July 2013 - Present
Nike September 2011 - August 2013
Global Mind July 2007 - September 2011
TeleTech March 2006 - December 2006
Ogilvy & Mather August 2005 - December 2005
VAIL Resorts December 2004 - April 2005
Skills
Online Advertising, Social Media Marketing, Advertising, Social Media, Google Adwords, Marketing Strategy, Facebook, Marketing Communications, Marketing, Management, Digital Marketing, Integrated Marketing, Strategic Communications, Media Planning, Strategy, Direct Marketing, Mobile Marketing, Social Networking, Web Marketing, SEM, Digital Strategy, E-commerce, Online Marketing, Email Marketing, Web Analytics, Digital Media
Education
University of Northern Colorado 2007 — 2007
Student Exchange, Marketing- E Marketing
Universidad del Salvador 2003 — 2006
Licenciada en Publicidad, Bachelor in Advertising
IMS Internet Media Services July 2013 - Present
Nike September 2011 - August 2013
Global Mind July 2007 - September 2011
TeleTech March 2006 - December 2006
Ogilvy & Mather August 2005 - December 2005
VAIL Resorts December 2004 - April 2005
Skills
Online Advertising, Social Media Marketing, Advertising, Social Media, Google Adwords, Marketing Strategy, Facebook, Marketing Communications, Marketing, Management, Digital Marketing, Integrated Marketing, Strategic Communications, Media Planning, Strategy, Direct Marketing, Mobile Marketing, Social Networking, Web Marketing, SEM, Digital Strategy, E-commerce, Online Marketing, Email Marketing, Web Analytics, Digital Media
Education
University of Northern Colorado 2007 — 2007
Student Exchange, Marketing- E Marketing
Universidad del Salvador 2003 — 2006
Licenciada en Publicidad, Bachelor in Advertising
Rebekah Burriss Rebekah Burriss's TeleTech Experience September 2005 - May 2010
Job Customer Service Representative at Grove Medical, Inc.
Industry Paper & Forest Products
Experience
Grove Medical, Inc. April 2015 - Present
Interkraft SC LLC January 2011 - April 2015
TeleTech September 2005 - May 2010
Ingles Markets April 2002 - July 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Photoshop, Public Speaking, Strategic Planning, Editing, Account Management, Data Entry, Sales Management, Operations Management, Management, Purchasing, New Business Development, Team Building, Negotiation, Logistics, Supply Chain, Manufacturing
Education
Tri-County Technical College 2004 — 2006
Grove Medical, Inc. April 2015 - Present
Interkraft SC LLC January 2011 - April 2015
TeleTech September 2005 - May 2010
Ingles Markets April 2002 - July 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Photoshop, Public Speaking, Strategic Planning, Editing, Account Management, Data Entry, Sales Management, Operations Management, Management, Purchasing, New Business Development, Team Building, Negotiation, Logistics, Supply Chain, Manufacturing
Education
Tri-County Technical College 2004 — 2006
Celeste Payne, MBA's TeleTech Experience July 2014 - Present
Job Entrepreneur, Public Speaker
Industry Professional Training & Coaching
Experience
TeleTech July 2014 - Present
Lip Smacking Goodies, LLC July 2010 - Present
Skills
Public Speaker, Life Coach, Personal Development, Youth Empowerment Mentor, Special Events..., Baking, Tax Preparer, Public Speaking, Customer Service, Entrepreneurship, Time Management, Management, Coaching, Human Resources, Marketing, Motivational Speaking, Strategic Planning
Education
University of Phoenix 2004 — 2007
MBA, Business Administration
University of Arkansas at Little Rock
BA, English
TeleTech July 2014 - Present
Lip Smacking Goodies, LLC July 2010 - Present
Skills
Public Speaker, Life Coach, Personal Development, Youth Empowerment Mentor, Special Events..., Baking, Tax Preparer, Public Speaking, Customer Service, Entrepreneurship, Time Management, Management, Coaching, Human Resources, Marketing, Motivational Speaking, Strategic Planning
Education
University of Phoenix 2004 — 2007
MBA, Business Administration
University of Arkansas at Little Rock
BA, English
Margaret McLean Margaret McLean's TeleTech Experience May 2013 - Present
Job Public Company General Counsel & Chief Risk Officer passionate about building strong teams and enabling business
Industry Information Technology and Services
Experience
TeleTech May 2013 - Present
CH2M HILL 1998 - March 2013
Holme Roberts & Owen LLP (acquired by Bryan Cave) 1992 - 1998
SAIC 1986 - 1989
Hewlett-Packard 1983 - 1986
Skills
Mergers & Acquisitions, Strategic Planning, Corporate Law, Construction, Risk Management, Energy, Finance, Insurance, General Corporate..., Going Public, Corporate Governance, EPC, Ethics, Compliance, Sustainability, Global Regulatory..., Anti-corruption, Export Control, Federal Government, Strategic Initiatives, Corporate Branding, Contract Negotiation, State Government, Deal Structures, Due Diligence, Acquisition Integration, Cross-functional Team..., Cross-border..., Joint Ventures, Oil/Gas, Mining, Legal Compliance, Business Ethics, Litigation, Commercial Litigation, Intellectual Property, International Joint..., International Law, Governance, Corporate Finance, Dispute Resolution, Arbitration, Legal Advice, Mediation, Contract Management, Legal Writing, Program Management, Civil Litigation, Construction Law, Employee Engagement
Education
University of Michigan Law School 1989 — 1992
J.D., Law
University of Colorado at Boulder 1984 — 1985
M.B.A., Finance, Business, Technology
University of Arizona 1980 — 1983
B.S., Computer Science; Management Information Systems
TeleTech May 2013 - Present
CH2M HILL 1998 - March 2013
Holme Roberts & Owen LLP (acquired by Bryan Cave) 1992 - 1998
SAIC 1986 - 1989
Hewlett-Packard 1983 - 1986
Skills
Mergers & Acquisitions, Strategic Planning, Corporate Law, Construction, Risk Management, Energy, Finance, Insurance, General Corporate..., Going Public, Corporate Governance, EPC, Ethics, Compliance, Sustainability, Global Regulatory..., Anti-corruption, Export Control, Federal Government, Strategic Initiatives, Corporate Branding, Contract Negotiation, State Government, Deal Structures, Due Diligence, Acquisition Integration, Cross-functional Team..., Cross-border..., Joint Ventures, Oil/Gas, Mining, Legal Compliance, Business Ethics, Litigation, Commercial Litigation, Intellectual Property, International Joint..., International Law, Governance, Corporate Finance, Dispute Resolution, Arbitration, Legal Advice, Mediation, Contract Management, Legal Writing, Program Management, Civil Litigation, Construction Law, Employee Engagement
Education
University of Michigan Law School 1989 — 1992
J.D., Law
University of Colorado at Boulder 1984 — 1985
M.B.A., Finance, Business, Technology
University of Arizona 1980 — 1983
B.S., Computer Science; Management Information Systems
Ruben Cuellar Ruben Cuellar's TeleTech Experience June 2010 - June 2011
Job Sr. Talent Acquisition Specialist at Pierpoint International
Industry Human Resources
Experience
Pierpoint International May 2015 - Present
Ford Motor Company April 2012 - September 2013
Kenexa June 2011 - September 2013
Baker Hughes June 2011 - April 2012
TeleTech June 2010 - June 2011
Skills
Talent Acquisition, Technical Recruiting, Microsoft Office, Global Recruiting, Staffing Processes, Applicant Tracking..., Oil & Gas Industry, Automotive, Job Descriptions, Screening, Internet Recruiting, Analysis, Human Resources
Education
Università di Bologna 2013 — 2015
Master's degree, International Relations and Affairs
Universidad del Salvador 2007 — 2012
Bachelor's degree, Political Science and Government
Universidad del Salvador 2005 — 2009
Bachelor's degree, International Relations and Affairs
Pierpoint International May 2015 - Present
Ford Motor Company April 2012 - September 2013
Kenexa June 2011 - September 2013
Baker Hughes June 2011 - April 2012
TeleTech June 2010 - June 2011
Skills
Talent Acquisition, Technical Recruiting, Microsoft Office, Global Recruiting, Staffing Processes, Applicant Tracking..., Oil & Gas Industry, Automotive, Job Descriptions, Screening, Internet Recruiting, Analysis, Human Resources
Education
Università di Bologna 2013 — 2015
Master's degree, International Relations and Affairs
Universidad del Salvador 2007 — 2012
Bachelor's degree, Political Science and Government
Universidad del Salvador 2005 — 2009
Bachelor's degree, International Relations and Affairs
Casey Rogers's TeleTech Experience January 2013 - January 2014
Job Winter Park Resort
Industry Marketing and Advertising
Experience
Winter Park Resort December 2014 - July 2015
TeleTech January 2013 - January 2014
Empire State Development June 2012 - August 2012
SEMATECH November 2010 - January 2012
SEMATECH January 2009 - October 2010
Amo La Bella N.Y. September 2006 - October 2010
Overit Media August 2008 - October 2008
Skills
Microsoft Office, Data Analysis, Research, Analysis, SQL, Microsoft Excel, Program Management, Strategic Planning, Outlook, Windows, Visio, Microsoft Word, Project Management, Business Analysis, Customer Service, Access, Risk Management, Competitive Analysis, HTML, PowerPoint, Management, Cross-functional Team..., Forecasting, Project Planning
Education
State University of New York at Albany 2010 — 2012
MBA, Information Technology Management
State University of New York at Albany 2006 — 2010
Bachelor of Science, Finance and Management, Mandarin Chinese Studies
Winter Park Resort December 2014 - July 2015
TeleTech January 2013 - January 2014
Empire State Development June 2012 - August 2012
SEMATECH November 2010 - January 2012
SEMATECH January 2009 - October 2010
Amo La Bella N.Y. September 2006 - October 2010
Overit Media August 2008 - October 2008
Skills
Microsoft Office, Data Analysis, Research, Analysis, SQL, Microsoft Excel, Program Management, Strategic Planning, Outlook, Windows, Visio, Microsoft Word, Project Management, Business Analysis, Customer Service, Access, Risk Management, Competitive Analysis, HTML, PowerPoint, Management, Cross-functional Team..., Forecasting, Project Planning
Education
State University of New York at Albany 2010 — 2012
MBA, Information Technology Management
State University of New York at Albany 2006 — 2010
Bachelor of Science, Finance and Management, Mandarin Chinese Studies
Erick Vazquez's TeleTech Experience January 2007 - June 2009
Job Help Desk Specialist
Industry Higher Education
Experience
Apollo Group October 2009 - Present
TeleTech January 2007 - June 2009
Teletech Holdings, December 2006 - July 2007
Proulex Universidad de Guadalajara January 2004 - December 2006
Skills
Active Directory, Troubleshooting, Windows 7, Technical Support, SharePoint, Computer Hardware, XP, Software Documentation, Visio, ITIL, SQL, Windows, Microsoft Exchange, System Administration, Call Centers, Windows XP
Education
University of Phoenix 2012 — 2015
Software engineering, Information Technology
University of Phoenix 2010 — 2012
Associate of Arts and Sciences (AAS), Networking, 3.2 GPA
Universidad de Guadalajara 2008 — 2009
English teacher training certification, Teaching English as a Second or Foreign Language/ESL Language Instructor, B
Apollo Group October 2009 - Present
TeleTech January 2007 - June 2009
Teletech Holdings, December 2006 - July 2007
Proulex Universidad de Guadalajara January 2004 - December 2006
Skills
Active Directory, Troubleshooting, Windows 7, Technical Support, SharePoint, Computer Hardware, XP, Software Documentation, Visio, ITIL, SQL, Windows, Microsoft Exchange, System Administration, Call Centers, Windows XP
Education
University of Phoenix 2012 — 2015
Software engineering, Information Technology
University of Phoenix 2010 — 2012
Associate of Arts and Sciences (AAS), Networking, 3.2 GPA
Universidad de Guadalajara 2008 — 2009
English teacher training certification, Teaching English as a Second or Foreign Language/ESL Language Instructor, B
Tina Valdez Tina Valdez's TeleTech Experience December 2006 - May 2010
Job Technology Executive
Industry Information Technology and Services
Experience
Cisco August 2014 - Present
Cherry Creek Schools Foundation 2013 - Present
Cisco 2013 - July 2014
eLoyalty, a TeleTech Company May 2010 - November 2013
TeleTech December 2006 - May 2010
TeleTech July 2005 - May 2010
Avaya November 2002 - July 2005
Avaya July 2001 - October 2002
Avaya November 2000 - June 2001
USWest August 1998 - November 2000
Skills
Fluent Spanish, Quality Management, Strategic Financial..., Project Management, Change Management, Labor Relations, Regulatory Strategy, Strategy, Spanish, Product Management, Program Management, Cloud Computing, Operations Management, Management, Cross-functional Team..., Leadership, CRM, Executive Management, Vendor Management, Telecommunications, Strategic Planning, Team Building, Quality Assurance, Business Development, Process Improvement, Call Centers, IT Management, Outsourcing, Business Process..., Customer Satisfaction, Coaching, Business Intelligence, Professional Services, SaaS, Customer Experience, Negotiation, Team Leadership, Business Analysis, Taekwondo, Business Strategy, Start-ups, Contract Negotiation, Networking, Strategic Partnerships, P&L Management, Solution Selling, Integration, IT Strategy, Business Process, Go-to-market Strategy
Education
University of Colorado Boulder - Leeds School of Business 2000 — 2002
Executive MBA, Business Administration
United States Naval Academy 1991 — 1995
BS, Ocean Engineering, Spanish Minor
Cisco August 2014 - Present
Cherry Creek Schools Foundation 2013 - Present
Cisco 2013 - July 2014
eLoyalty, a TeleTech Company May 2010 - November 2013
TeleTech December 2006 - May 2010
TeleTech July 2005 - May 2010
Avaya November 2002 - July 2005
Avaya July 2001 - October 2002
Avaya November 2000 - June 2001
USWest August 1998 - November 2000
Skills
Fluent Spanish, Quality Management, Strategic Financial..., Project Management, Change Management, Labor Relations, Regulatory Strategy, Strategy, Spanish, Product Management, Program Management, Cloud Computing, Operations Management, Management, Cross-functional Team..., Leadership, CRM, Executive Management, Vendor Management, Telecommunications, Strategic Planning, Team Building, Quality Assurance, Business Development, Process Improvement, Call Centers, IT Management, Outsourcing, Business Process..., Customer Satisfaction, Coaching, Business Intelligence, Professional Services, SaaS, Customer Experience, Negotiation, Team Leadership, Business Analysis, Taekwondo, Business Strategy, Start-ups, Contract Negotiation, Networking, Strategic Partnerships, P&L Management, Solution Selling, Integration, IT Strategy, Business Process, Go-to-market Strategy
Education
University of Colorado Boulder - Leeds School of Business 2000 — 2002
Executive MBA, Business Administration
United States Naval Academy 1991 — 1995
BS, Ocean Engineering, Spanish Minor
Jack Bustamante Jack Bustamante's TeleTech Experience November 2007 - October 2009
Job District Manager Small Business Consultant at ADP
Industry Management Consulting
Experience
ADP July 2013 - Present
PepsiCo - Frito Lay June 2012 - July 2013
T-Mobile - Express Locations LLC July 2011 - June 2012
TeleTech November 2007 - October 2009
Pioneer Motors June 2007 - September 2007
Skills
Customer Service, Sales, Leadership, PowerPoint, Marketing, Account Management, Human Capital Management, Human Resources, Team Training, Planograms, Corrective Action..., Interviewing Skills, Terminations, Microsoft Excel, Route Planning, Rotate, Relocate, and..., Microsoft Exchange, Apple Numbers, Apple Goodreader, Apple Keynote, Apple Pages, Schematics, Salesforce.com, Oracle, SellMax Reports, POS, Expense Budget..., Recruiting, New Hire Processes, Front to Back Office..., Time Management
Education
University of Arizona, Eller College of Management 2010 — 2012
Bachelor's Degree, Business Management
ADP July 2013 - Present
PepsiCo - Frito Lay June 2012 - July 2013
T-Mobile - Express Locations LLC July 2011 - June 2012
TeleTech November 2007 - October 2009
Pioneer Motors June 2007 - September 2007
Skills
Customer Service, Sales, Leadership, PowerPoint, Marketing, Account Management, Human Capital Management, Human Resources, Team Training, Planograms, Corrective Action..., Interviewing Skills, Terminations, Microsoft Excel, Route Planning, Rotate, Relocate, and..., Microsoft Exchange, Apple Numbers, Apple Goodreader, Apple Keynote, Apple Pages, Schematics, Salesforce.com, Oracle, SellMax Reports, POS, Expense Budget..., Recruiting, New Hire Processes, Front to Back Office..., Time Management
Education
University of Arizona, Eller College of Management 2010 — 2012
Bachelor's Degree, Business Management
Amy Baker, PHR Amy Baker, PHR's TeleTech Experience July 2003 - August 2005
Job Human Resources at AirWatch
Industry Computer Software
Experience
AirWatch April 2014 - Present
Hewlett-Packard July 2013 - April 2014
Manhattan Associates May 2006 - July 2013
Manhattan Associates May 2006 - July 2013
Manhattan Associates May 2006 - June 2013
IKON Office Solutions July 2005 - May 2006
TeleTech July 2003 - August 2005
Sears, Roebuck and Co. July 2002 - July 2003
Skills
Performance Management, Recruiting, Talent Acquisition, Employee Relations, Talent Management, Succession Planning, Employee Engagement, Change Management, Training, Employment Law, Personnel Management, Onboarding, HRIS, Management, College Recruiting, Applicant Tracking..., Benefits Administration, Technical Recruiting, Taleo, HR Policies, Human Resources
Education
University of Alabama 2000 — 2002
Masters, Masters of Management- Human Resources
University of Alabama 1995 — 1999
Bachelors, Communications- Public Relations; Minor- English
AirWatch April 2014 - Present
Hewlett-Packard July 2013 - April 2014
Manhattan Associates May 2006 - July 2013
Manhattan Associates May 2006 - July 2013
Manhattan Associates May 2006 - June 2013
IKON Office Solutions July 2005 - May 2006
TeleTech July 2003 - August 2005
Sears, Roebuck and Co. July 2002 - July 2003
Skills
Performance Management, Recruiting, Talent Acquisition, Employee Relations, Talent Management, Succession Planning, Employee Engagement, Change Management, Training, Employment Law, Personnel Management, Onboarding, HRIS, Management, College Recruiting, Applicant Tracking..., Benefits Administration, Technical Recruiting, Taleo, HR Policies, Human Resources
Education
University of Alabama 2000 — 2002
Masters, Masters of Management- Human Resources
University of Alabama 1995 — 1999
Bachelors, Communications- Public Relations; Minor- English
Nadia Bonell Nadia Bonell's TeleTech Experience May 2013 - Present
Job Principal, Solution Architecture at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech May 2013 - Present
DIRECTV September 2010 - April 2013
TeleTech 2009 - 2010
TeleTech 2007 - 2009
TeleTech 2005 - 2007
TeleTech 2005 - 2005
TeleTech 2004 - 2005
TeleTech 2003 - 2004
TeleTech 2003 - 2003
TeleTech 2000 - 2003
Skills
BPO, Business Process..., Process Improvement, Contact Centers, Quality Assurance, Call Center, Management, Vendor Management, Training, Outsourcing, Recruiting, Operations Management, Sourcing, Workforce Management, Analysis, Business Process, Call Centers, Human Resources
Education
Universidad del Valle de Atemajac
International Trade
TeleTech May 2013 - Present
DIRECTV September 2010 - April 2013
TeleTech 2009 - 2010
TeleTech 2007 - 2009
TeleTech 2005 - 2007
TeleTech 2005 - 2005
TeleTech 2004 - 2005
TeleTech 2003 - 2004
TeleTech 2003 - 2003
TeleTech 2000 - 2003
Skills
BPO, Business Process..., Process Improvement, Contact Centers, Quality Assurance, Call Center, Management, Vendor Management, Training, Outsourcing, Recruiting, Operations Management, Sourcing, Workforce Management, Analysis, Business Process, Call Centers, Human Resources
Education
Universidad del Valle de Atemajac
International Trade
Osvaldo Cima Osvaldo Cima's TeleTech Experience May 2009 - May 2010
Job Microsoft SharePoint Technical Support Premier and USNAT
Industry Information Technology and Services
Experience
Teleperformance, USA 2011 - 2014
TELETECH HOLDINGS, INC May 2009 - June 2010
TeleTech May 2009 - May 2010
Comcast Cable December 2001 - October 2008
Osvaldo R. Cima December 2001 - October 2008
COMCAST CORPORATION January 2001 - January 2008
US HomeCare August 1996 - January 2001
U.S. HOMECARE January 1996 - January 2001
McMULLENS OF FLORIDA January 1993 - January 1996
FUENTES GASCA DE MEXICO January 1985 - January 1993
Skills
Technical Support, Troubleshooting, Operating Systems, Leadership, Windows, Microsoft Exchange, Call Center, Training, Help Desk Support, Switches, TCP/IP, Software Installation, Active Directory, Networking, Windows 7, Analysis, Servers, Windows Server, XP, Cisco Technologies, Customer Satisfaction, ITIL, DHCP, IT Operations, VoIP, Network Administration, VMware, IT Service Management, Avaya, Telecommunications, IT Management, Virtualization, Service Delivery, Microsoft SQL Server, Cloud Computing, VPN, Integration, Hardware, Incident Management, DNS, Routers, Windows XP, Call Centers
Education
Universidad National
BS; S.A, Computer Sciences
NRI School Of Computer 1985 — 1998
Computer Programming
ICS National Education Corporation 1990 — 1992
Instituto Tecnológico de la Ciudad de México
Universidad Nacional de Rosario
BS, Computer Sciences
Teleperformance, USA 2011 - 2014
TELETECH HOLDINGS, INC May 2009 - June 2010
TeleTech May 2009 - May 2010
Comcast Cable December 2001 - October 2008
Osvaldo R. Cima December 2001 - October 2008
COMCAST CORPORATION January 2001 - January 2008
US HomeCare August 1996 - January 2001
U.S. HOMECARE January 1996 - January 2001
McMULLENS OF FLORIDA January 1993 - January 1996
FUENTES GASCA DE MEXICO January 1985 - January 1993
Skills
Technical Support, Troubleshooting, Operating Systems, Leadership, Windows, Microsoft Exchange, Call Center, Training, Help Desk Support, Switches, TCP/IP, Software Installation, Active Directory, Networking, Windows 7, Analysis, Servers, Windows Server, XP, Cisco Technologies, Customer Satisfaction, ITIL, DHCP, IT Operations, VoIP, Network Administration, VMware, IT Service Management, Avaya, Telecommunications, IT Management, Virtualization, Service Delivery, Microsoft SQL Server, Cloud Computing, VPN, Integration, Hardware, Incident Management, DNS, Routers, Windows XP, Call Centers
Education
Universidad National
BS; S.A, Computer Sciences
NRI School Of Computer 1985 — 1998
Computer Programming
ICS National Education Corporation 1990 — 1992
Instituto Tecnológico de la Ciudad de México
Universidad Nacional de Rosario
BS, Computer Sciences
James Rivers James Rivers's TeleTech Experience September 2001 - February 2008
Job Area Development Account Executive
Industry Package/Freight Delivery
Experience
FedEx February 2008 - Present
TeleTech September 2001 - February 2008
Skills
Transportation, CRM, Negotiation, Process Improvement, LTL, Sales Operations, New Business Development, Management, Account Management, Sales Management, Customer Service, Shipping, Cold Calling, Logistics Management, Operations Management, Sales, Customer Satisfaction, Freight, Logistics, Pricing, Salesforce.com, Selling, Contract Negotiation, Sales Process
Education
University of Phoenix 2009 — 2011
Bachelors, Accounting
University of Arizona 2002 — 2006
Bachelors, Management Information Systems
Santa Rita
FedEx February 2008 - Present
TeleTech September 2001 - February 2008
Skills
Transportation, CRM, Negotiation, Process Improvement, LTL, Sales Operations, New Business Development, Management, Account Management, Sales Management, Customer Service, Shipping, Cold Calling, Logistics Management, Operations Management, Sales, Customer Satisfaction, Freight, Logistics, Pricing, Salesforce.com, Selling, Contract Negotiation, Sales Process
Education
University of Phoenix 2009 — 2011
Bachelors, Accounting
University of Arizona 2002 — 2006
Bachelors, Management Information Systems
Santa Rita
Sulamita Mauzy Sulamita Mauzy's TeleTech Experience September 2004 - July 2009
Job Executive Administrator, Global Business Franchise Neurology & Immunology at EMD Serono, Inc.
Industry Pharmaceuticals
Experience
EMD Serono, Inc. June 2015 - Present
EMD Serono, Inc. November 2012 - June 2015
Capgemini August 2010 - March 2012
TeleTech September 2004 - July 2009
Skills
Executive..., Office Management, Corporate Events, Travel Management, Purchasing Processes, Expense Reports, Microsoft Excel, Outlook, Microsoft Word, PowerPoint, Translation, English, Executive Support, Calendaring, Administrative..., Portuguese, Concur, Lotus Notes, SAP ERP, Travel Arrangements, Office Administration, Purchasing, Logistics, Goal Oriented, Expenses, Calendars, Time Management, Accounts Payable, Software Documentation, Accounts Receivable, Access, Administrative...
Education
University of California, Irvine 2009 — 2009
Certificate Program, Business Administration
Universidade Paulista 1998 — 2002
Bacharel, Marketing
EMD Serono, Inc. June 2015 - Present
EMD Serono, Inc. November 2012 - June 2015
Capgemini August 2010 - March 2012
TeleTech September 2004 - July 2009
Skills
Executive..., Office Management, Corporate Events, Travel Management, Purchasing Processes, Expense Reports, Microsoft Excel, Outlook, Microsoft Word, PowerPoint, Translation, English, Executive Support, Calendaring, Administrative..., Portuguese, Concur, Lotus Notes, SAP ERP, Travel Arrangements, Office Administration, Purchasing, Logistics, Goal Oriented, Expenses, Calendars, Time Management, Accounts Payable, Software Documentation, Accounts Receivable, Access, Administrative...
Education
University of California, Irvine 2009 — 2009
Certificate Program, Business Administration
Universidade Paulista 1998 — 2002
Bacharel, Marketing
James Peek James Peek's TeleTech Experience 1999 - 2002
Job Remote Support Specialist at InCare360
Industry Information Technology and Services
Experience
InCare Technologies January 2012 - Present
TekLinks February 2010 - January 2012
Hyde's Business Services August 2006 - November 2010
UAB Pediatrics 2001 - 2004
TeleTech 1999 - 2002
Education
University of Alabama at Birmingham 2000 — 2004
InCare Technologies January 2012 - Present
TekLinks February 2010 - January 2012
Hyde's Business Services August 2006 - November 2010
UAB Pediatrics 2001 - 2004
TeleTech 1999 - 2002
Education
University of Alabama at Birmingham 2000 — 2004
Victoria Gorzio Victoria Gorzio's TeleTech Experience August 2003 - October 2005
Job Regional Account Manager Latin America at Amadeus IT Group
Industry Information Technology and Services
Experience
Amadeus IT Group April 2014 - Present
Amadeus IT Group April 2013 - March 2014
Amadeus IT Group January 2010 - March 2013
Amadeus It Group November 2005 - December 2009
TeleTech August 2003 - October 2005
Skills
Business Development, Travel Management, Negotiation, Strong interpersonal..., Results oriented, IT Solutions, Customer Retention, Customer Acquisition, Goal Oriented, Marketing Strategy, E-commerce, Account Management, Online Advertising, Tourism, Online Marketing, B2B, CRM, Product Marketing, International Sales, Product Management, Key Account Management, Sales Process, Team Management, Pricing, Sales, Strategic Partnerships, Sales Management, Solution Selling, New Business Development, Sales Presentations, Strategy, Selling
Education
Universidad del Salvador 2005 — 2008
Bachelor in Tourism and Hospitality
University of Buenos Aires 2002 — 2005
Social Communications, Social
San Gabriel de la Dolorosa
Degree in Economy with IT specialization
Amadeus IT Group April 2014 - Present
Amadeus IT Group April 2013 - March 2014
Amadeus IT Group January 2010 - March 2013
Amadeus It Group November 2005 - December 2009
TeleTech August 2003 - October 2005
Skills
Business Development, Travel Management, Negotiation, Strong interpersonal..., Results oriented, IT Solutions, Customer Retention, Customer Acquisition, Goal Oriented, Marketing Strategy, E-commerce, Account Management, Online Advertising, Tourism, Online Marketing, B2B, CRM, Product Marketing, International Sales, Product Management, Key Account Management, Sales Process, Team Management, Pricing, Sales, Strategic Partnerships, Sales Management, Solution Selling, New Business Development, Sales Presentations, Strategy, Selling
Education
Universidad del Salvador 2005 — 2008
Bachelor in Tourism and Hospitality
University of Buenos Aires 2002 — 2005
Social Communications, Social
San Gabriel de la Dolorosa
Degree in Economy with IT specialization
Khalidah Kamal Khalidah Kamal's TeleTech Experience March 2004 - July 2004
Job Appraiser Trainee at Self Employed (Special Projects)
Industry Executive Office
Experience
Self - Employed (Special Projects) August 2005 - Present
Quantum Releasing April 2010 - May 2010
Los Angeles City Council - District March 2009 - April 2009
The California Credits Group, LLC February 2008 - February 2009
Wells Fargo - Credit Investigations January 2007 - January 2008
. January 2005 - May 2006
DiBonaventura Pictures January 2005 - May 2005
TeleTech March 2004 - July 2004
ProFitness May 2002 - February 2004
Education
Pasadena Community Access Corporation (PCAC)
Tuskegee University 1997 — 2002
Bachelor's Science degree, Business Management
Cultural Center for International Students (CCIS) 2000 — 2001
Self - Employed (Special Projects) August 2005 - Present
Quantum Releasing April 2010 - May 2010
Los Angeles City Council - District March 2009 - April 2009
The California Credits Group, LLC February 2008 - February 2009
Wells Fargo - Credit Investigations January 2007 - January 2008
. January 2005 - May 2006
DiBonaventura Pictures January 2005 - May 2005
TeleTech March 2004 - July 2004
ProFitness May 2002 - February 2004
Education
Pasadena Community Access Corporation (PCAC)
Tuskegee University 1997 — 2002
Bachelor's Science degree, Business Management
Cultural Center for International Students (CCIS) 2000 — 2001
Oliverio Perez Gomez Oliverio Perez Gomez's TeleTech Experience July 2006 - December 2007
Job Analist at CompuCom
Industry Information Technology and Services
Experience
CompuCom September 2011 - Present
Western Union September 2010 - September 2011
Digitex July 2010 - September 2010
American Express December 2007 - August 2010
TeleTech July 2006 - December 2007
Citi November 2005 - May 2006
Princess Cruises February 2003 - September 2005
Four Seasons Hotels and Resorts July 1999 - January 2003
Hard Rock International June 1993 - October 1996
Skills
Food & Beverage, Hotels, Reservation, IT Operations, Troubleshooting, Technical Support, Network Administration, Spanish, Team Leadership, Management, Requirements Gathering, Operations Management, Incident Management, Customer Service, Business Analysis
Education
Universidad Nacional Autónoma de México 1990 — 1993
Licentiate degree, Ciencias de la Comunicacion
CompuCom September 2011 - Present
Western Union September 2010 - September 2011
Digitex July 2010 - September 2010
American Express December 2007 - August 2010
TeleTech July 2006 - December 2007
Citi November 2005 - May 2006
Princess Cruises February 2003 - September 2005
Four Seasons Hotels and Resorts July 1999 - January 2003
Hard Rock International June 1993 - October 1996
Skills
Food & Beverage, Hotels, Reservation, IT Operations, Troubleshooting, Technical Support, Network Administration, Spanish, Team Leadership, Management, Requirements Gathering, Operations Management, Incident Management, Customer Service, Business Analysis
Education
Universidad Nacional Autónoma de México 1990 — 1993
Licentiate degree, Ciencias de la Comunicacion
Blair Linville's TeleTech Experience 2011 - 2014
Job CEO, tectonic, an insight2action technology services company
Industry Information Technology and Services
Experience
tectonic 2014 - Present
Linville Partners January 2009 - Present
TeleTech 2011 - 2014
Harrahs Entertainment 2007 - 2011
General Electric, GE Plastics Resins 2005 - 2007
Ijogo 2003 - 2005
GE 2001 - 2005
USAF 1996 - 2001
Education
University of Pennsylvania - The Wharton School 2003 — 2005
Business
United States Air Force Academy 1992 — 1996
Engineering
tectonic 2014 - Present
Linville Partners January 2009 - Present
TeleTech 2011 - 2014
Harrahs Entertainment 2007 - 2011
General Electric, GE Plastics Resins 2005 - 2007
Ijogo 2003 - 2005
GE 2001 - 2005
USAF 1996 - 2001
Education
University of Pennsylvania - The Wharton School 2003 — 2005
Business
United States Air Force Academy 1992 — 1996
Engineering
David Glenn's TeleTech Experience September 2013 - July 2015
Job VP, Customer Operations
Industry Computer Software
Experience
Gogo Business Aviation July 2015 - Present
TeleTech September 2013 - July 2015
TeleTech June 2010 - August 2013
NICE Systems, Inc October 2007 - June 2010
Covad Communications June 1999 - October 2007
Skills
Vendor Management, Telecommunications, Team Management, Negotiation, Managed Services, Call Center, Outsourcing, Business Analysis, Strategy, Cross-functional Team..., Process Improvement, Customer Satisfaction, IP, CRM, Technical Support, Training, Leadership, ITIL, VoIP, Customer Service, Integration, Strategic Partnerships, Analytics, Management, Change Management, Start-ups, Unified Communications, Sales, Wireless, Account Management, Data Center, Business Development, Customer Experience, SaaS, Business Process..., Call Centers, Cloud Computing, Project Management, Salesforce.com, Budgets, Program Management, Professional Services, Team Building, Operations Management, Strategic Planning, Quality Assurance, Product Management, Team Leadership, Enterprise Software, Resource Management
Education
Webster University 1990 — 1992
MA, Public Administration
United States Air Force Academy 1983 — 1987
BS, Engineering
Gogo Business Aviation July 2015 - Present
TeleTech September 2013 - July 2015
TeleTech June 2010 - August 2013
NICE Systems, Inc October 2007 - June 2010
Covad Communications June 1999 - October 2007
Skills
Vendor Management, Telecommunications, Team Management, Negotiation, Managed Services, Call Center, Outsourcing, Business Analysis, Strategy, Cross-functional Team..., Process Improvement, Customer Satisfaction, IP, CRM, Technical Support, Training, Leadership, ITIL, VoIP, Customer Service, Integration, Strategic Partnerships, Analytics, Management, Change Management, Start-ups, Unified Communications, Sales, Wireless, Account Management, Data Center, Business Development, Customer Experience, SaaS, Business Process..., Call Centers, Cloud Computing, Project Management, Salesforce.com, Budgets, Program Management, Professional Services, Team Building, Operations Management, Strategic Planning, Quality Assurance, Product Management, Team Leadership, Enterprise Software, Resource Management
Education
Webster University 1990 — 1992
MA, Public Administration
United States Air Force Academy 1983 — 1987
BS, Engineering
Aidan MacKerracher's TeleTech Experience April 2012 - November 2013
Job IT Project Manager at Centura Health
Industry Information Technology and Services
Experience
Centura Health February 2014 - Present
Aidan MacKerracher Photography January 2002 - Present
TeleTech April 2012 - November 2013
GE Capital March 2011 - May 2011
Empired Ltd December 2010 - March 2011
Telstra June 2007 - December 2010
National Australia Bank December 2005 - June 2007
ANZ Bank September 1994 - November 2006
Skills
ITIL, Incident Management, PMBOK, Stakeholder Management, Infrastructure, Problem Solving, Project Management, Project Delivery, Change Management, Management, PMO, Project Portfolio..., Governance, Solution Architecture, PRINCE2, Service Delivery, IT Management, IT Strategy, Vendor Management, IT Service Management, Business Analysis, Project Planning, Service Management, Requirements Analysis, Business Process..., Integration, Outsourcing, PMP, Resource Management, Business Process, MS Project, Risk Management, Program Management, SDLC, IT Outsourcing, Portrait Photography, Wedding Photography, Photoshop, Digital Photography, Commercial Photography, Data Migration, Software Project..., Process Improvement, Information Technology, Testing, Business Transformation, IT Operations, Offshoring, Multiple Project..., Cross-functional Team...
Education
The University of Birmingham 1986 — 1989
Bachelor of Commerce, Economics
Centura Health February 2014 - Present
Aidan MacKerracher Photography January 2002 - Present
TeleTech April 2012 - November 2013
GE Capital March 2011 - May 2011
Empired Ltd December 2010 - March 2011
Telstra June 2007 - December 2010
National Australia Bank December 2005 - June 2007
ANZ Bank September 1994 - November 2006
Skills
ITIL, Incident Management, PMBOK, Stakeholder Management, Infrastructure, Problem Solving, Project Management, Project Delivery, Change Management, Management, PMO, Project Portfolio..., Governance, Solution Architecture, PRINCE2, Service Delivery, IT Management, IT Strategy, Vendor Management, IT Service Management, Business Analysis, Project Planning, Service Management, Requirements Analysis, Business Process..., Integration, Outsourcing, PMP, Resource Management, Business Process, MS Project, Risk Management, Program Management, SDLC, IT Outsourcing, Portrait Photography, Wedding Photography, Photoshop, Digital Photography, Commercial Photography, Data Migration, Software Project..., Process Improvement, Information Technology, Testing, Business Transformation, IT Operations, Offshoring, Multiple Project..., Cross-functional Team...
Education
The University of Birmingham 1986 — 1989
Bachelor of Commerce, Economics
Adriana Marrey Sosa's TeleTech Experience May 2010 - May 2011
Job Chief Counsel at CSG International
Industry Information Technology and Services
Experience
CSG International March 2014 - Present
CSG Systems May 2011 - March 2014
TeleTech May 2010 - May 2011
Sun Microsystems, Inc. June 2008 - February 2010
Sun Microsystems do Brasil Ind. e Com. Ltda. May 2006 - June 2008
Sun Microsystems, Inc March 2006 - June 2006
Sun Microsystems May 2005 - March 2006
Marrey Advogados Associados September 2003 - May 2005
Sun Microsystems January 2000 - August 2003
Skills
Negotiation, Legal Writing, Spanish, Information Technology, Portuguese, Intellectual Property, Licensing, Contract Negotiation, International Law, Business Alliances, IT law, Outsourcing, Joint Ventures, Strategy, Strategic Partnerships, Legal Advice, Commercial Litigation, Software Licensing, Competition Law
Education
Fundação Getulio Vargas 2005 — 2007
CEAG, Business Administration Degree
Law School of the Catholic University of São Paulo 2002 — 2004
Post-Graduate Degree, Contract Law
Universidade de São Paulo 1996 — 2000
LLB, Commercial and International Law
CSG International March 2014 - Present
CSG Systems May 2011 - March 2014
TeleTech May 2010 - May 2011
Sun Microsystems, Inc. June 2008 - February 2010
Sun Microsystems do Brasil Ind. e Com. Ltda. May 2006 - June 2008
Sun Microsystems, Inc March 2006 - June 2006
Sun Microsystems May 2005 - March 2006
Marrey Advogados Associados September 2003 - May 2005
Sun Microsystems January 2000 - August 2003
Skills
Negotiation, Legal Writing, Spanish, Information Technology, Portuguese, Intellectual Property, Licensing, Contract Negotiation, International Law, Business Alliances, IT law, Outsourcing, Joint Ventures, Strategy, Strategic Partnerships, Legal Advice, Commercial Litigation, Software Licensing, Competition Law
Education
Fundação Getulio Vargas 2005 — 2007
CEAG, Business Administration Degree
Law School of the Catholic University of São Paulo 2002 — 2004
Post-Graduate Degree, Contract Law
Universidade de São Paulo 1996 — 2000
LLB, Commercial and International Law
Gregory Bashaw's TeleTech Experience January 2008 - August 2010
Job Intel System Engineer at Realogy
Industry Information Technology and Services
Experience
Realogy August 2010 - Present
TeleTech January 2008 - August 2010
Teletech Holdings, Inc. January 2008 - August 2010
Enterprise Technology Services 2005 - 2006
Skills
Active Directory, Servers, VMware, Windows Server, Troubleshooting, Disaster Recovery, VMware ESX, VoIP, HP, ITIL, Data Center, Virtualization, System Deployment, IT Management, Microsoft Technologies, Solaris, Cisco Technologies, Citrix, Network Administration, VMware Infrastructure, Firewalls, Technical Support, Vendor Management, Project Management, Windows 7, System Administration, Computer Hardware, Routers, CommVault, SCCM, Process Improvement, Group Policy, Microsoft Exchange, VPN, DHCP
Education
University of Arizona
Realogy August 2010 - Present
TeleTech January 2008 - August 2010
Teletech Holdings, Inc. January 2008 - August 2010
Enterprise Technology Services 2005 - 2006
Skills
Active Directory, Servers, VMware, Windows Server, Troubleshooting, Disaster Recovery, VMware ESX, VoIP, HP, ITIL, Data Center, Virtualization, System Deployment, IT Management, Microsoft Technologies, Solaris, Cisco Technologies, Citrix, Network Administration, VMware Infrastructure, Firewalls, Technical Support, Vendor Management, Project Management, Windows 7, System Administration, Computer Hardware, Routers, CommVault, SCCM, Process Improvement, Group Policy, Microsoft Exchange, VPN, DHCP
Education
University of Arizona
Jill LaVigne's TeleTech Experience May 2009 - April 2011
Job Operations Executive
Industry Hospital & Health Care
Experience
Kaiser Permanente May 2011 - Present
TeleTech May 2009 - April 2011
Accolade LLC July 2007 - February 2009
Directv September 2004 - July 2007
Director of Customer Service August 2000 - September 2004
Skills
Workforce Management, Call Center, Leadership, Process Improvement, Customer Experience, Sales Management, Customer Service, Vendor Management, BPO, IVR, Strategic Planning, Outsourcing, Management, Customer Retention, Change Management, Performance Management, Coaching, Cross-functional Team..., Call Center Development, Team Leadership, Account Management, Business Development, Organizational..., Salesforce.com, Customer Satisfaction, Call Centers, Employee Relations, Program Management, Contact Centers, CRM, Operations Management, Strategy, Executive Management, Recruiting, Project Management, Data Analysis, Analytics, Business Process..., SaaS, Leadership Development, Strategic Partnerships, Training, Budgets, Start-ups, Team Building
Education
The University of Texas at San Antonio 1985 — 1988
Bachelor of Arts, Psychology/Sociology
Kaiser Permanente May 2011 - Present
TeleTech May 2009 - April 2011
Accolade LLC July 2007 - February 2009
Directv September 2004 - July 2007
Director of Customer Service August 2000 - September 2004
Skills
Workforce Management, Call Center, Leadership, Process Improvement, Customer Experience, Sales Management, Customer Service, Vendor Management, BPO, IVR, Strategic Planning, Outsourcing, Management, Customer Retention, Change Management, Performance Management, Coaching, Cross-functional Team..., Call Center Development, Team Leadership, Account Management, Business Development, Organizational..., Salesforce.com, Customer Satisfaction, Call Centers, Employee Relations, Program Management, Contact Centers, CRM, Operations Management, Strategy, Executive Management, Recruiting, Project Management, Data Analysis, Analytics, Business Process..., SaaS, Leadership Development, Strategic Partnerships, Training, Budgets, Start-ups, Team Building
Education
The University of Texas at San Antonio 1985 — 1988
Bachelor of Arts, Psychology/Sociology
Jack Witt's TeleTech Experience August 2008 - December 2010
Job Experienced Finance & Operations Executive
Industry Broadcast Media
Experience
DIRECTV August 2011 - Present
Teletech August 2008 - December 2010
Dish Network Service October 2003 - November 2007
Echostar July 2001 - October 2003
GE Access November 1999 - July 2001
GE Auto Warranty Services November 1997 - November 1999
GE Superabrasives April 1993 - October 1997
GE Plastics April 1989 - April 1993
Fina Oil and Chemical (now Total) June 1984 - March 1989
Education
The University of Texas at Austin - Red McCombs School of Business 1980 — 1984
BBA, Accounting
DIRECTV August 2011 - Present
Teletech August 2008 - December 2010
Dish Network Service October 2003 - November 2007
Echostar July 2001 - October 2003
GE Access November 1999 - July 2001
GE Auto Warranty Services November 1997 - November 1999
GE Superabrasives April 1993 - October 1997
GE Plastics April 1989 - April 1993
Fina Oil and Chemical (now Total) June 1984 - March 1989
Education
The University of Texas at Austin - Red McCombs School of Business 1980 — 1984
BBA, Accounting
Darlene Woolley's TeleTech Experience October 2003 - July 2007
Job Executive Assistant at First Data Corporation
Industry Executive Office
Experience
First Data Corporation October 2009 - Present
Comex Group August 2007 - July 2009
Comex Group August 2007 - July 2009
TeleTech October 2003 - July 2007
TeleTech October 2003 - July 2007
Natkin Contracting LLC September 1998 - September 2003
Natkin Contracting LLC October 1998 - January 2003
Education
The University of Winnipeg 1973 — 1978
University of Manitoba 1972 — 1976
First Data Corporation October 2009 - Present
Comex Group August 2007 - July 2009
Comex Group August 2007 - July 2009
TeleTech October 2003 - July 2007
TeleTech October 2003 - July 2007
Natkin Contracting LLC September 1998 - September 2003
Natkin Contracting LLC October 1998 - January 2003
Education
The University of Winnipeg 1973 — 1978
University of Manitoba 1972 — 1976
Chester Hutcherson's TeleTech Experience July 2008 - June 2009
Job Staffing Specialist at The Home Depot
Industry Human Resources
Experience
The Home Depot January 2011 - Present
DOL 2009 - 2010
Teletech July 2008 - June 2009
Education
University of Alabama at Birmingham
Business Management
The Home Depot January 2011 - Present
DOL 2009 - 2010
Teletech July 2008 - June 2009
Education
University of Alabama at Birmingham
Business Management
Lori Ann Sullivan's TeleTech Experience May 2006 - July 2013
Job Director HR at First Call Resolution, LLC
Industry Human Resources
Experience
First Call Resolution, LLC September 2013 - Present
Stream Global Services September 2012 - September 2013
Teletech May 2006 - July 2013
Northwest Healthcare February 2008 - July 2009
TeleTech May 2006 - February 2008
bigdough.com 2000 - 2006
Skills
Talent Acquisition, Performance Management, Human Capital, Service Delivery, Onboarding, Employee Engagement, Employee Relations, Talent Management, Workforce Planning, Applicant Tracking..., Recruiting, Personnel Management, Succession Planning, Benefits Administration, Employee Benefits, Taleo, HR Policies, Interviews, BPO, Call Centers, New Hire Orientations, Workforce Management, College Recruiting, Change Management, Process Improvement, Job Descriptions, Compensation, Human Resources, Compensation & Benefit, HRIS, Leadership, Sourcing, Deferred Compensation
Education
Thiel College 1986 — 1990
Bachelor of Arts (BA), Sociology
Mt Lebanon HS
First Call Resolution, LLC September 2013 - Present
Stream Global Services September 2012 - September 2013
Teletech May 2006 - July 2013
Northwest Healthcare February 2008 - July 2009
TeleTech May 2006 - February 2008
bigdough.com 2000 - 2006
Skills
Talent Acquisition, Performance Management, Human Capital, Service Delivery, Onboarding, Employee Engagement, Employee Relations, Talent Management, Workforce Planning, Applicant Tracking..., Recruiting, Personnel Management, Succession Planning, Benefits Administration, Employee Benefits, Taleo, HR Policies, Interviews, BPO, Call Centers, New Hire Orientations, Workforce Management, College Recruiting, Change Management, Process Improvement, Job Descriptions, Compensation, Human Resources, Compensation & Benefit, HRIS, Leadership, Sourcing, Deferred Compensation
Education
Thiel College 1986 — 1990
Bachelor of Arts (BA), Sociology
Mt Lebanon HS
Al Belson Baltrunas's TeleTech Experience August 1996 - September 1999
Job Customer Service Troubleshooting Specialist
Industry Transportation/Trucking/Railroad
Steve Plevak's TeleTech Experience January 2008 - August 2008
Job Regional Director at Metrostudy
Industry Real Estate
Experience
Metrostudy April 2015 - Present
Ryland Homes February 2014 - April 2015
KB Home June 2013 - February 2014
KB Home November 2012 - June 2013
KB Home April 2010 - November 2012
Capitol Market Research May 2009 - April 2010
University of Texas at Austin January 2009 - June 2009
TeleTech January 2008 - August 2008
IBM October 2006 - November 2007
Georgetown University May 2006 - November 2006
Skills
Excel, GIS, Financial Analysis, Budgeting, Microsoft Office, PowerPoint, Hyperion, Analysis, Real Estate, Market Research, Financial Modeling, Market Analysis, Forecasting, Data Analysis, Due Diligence, Contract Negotiation, Negotiation, Proposal Writing, Contract Management, Mergers, Spreadsheets, Marketing Strategy, Statistics, Investments, Land Acquisition, Land Development, Residential Land..., Proformas, Microsoft Excel, Budgets, Valuation, Urban Planning, Real Estate Transactions, Investment Properties, Mergers & Acquisitions, Real Estate Development, Finance, Feasibility Studies, Residential Homes, Leadership, Real Estate Economics, Disposition, Commercial Real Estate, Entitlements, Zoning, Location Intelligence, Property Management, Land Use Planning, Acquisitions, Asset Management
Education
The University of Texas at Austin 2008 — 2010
MSCRP, Community and Regional Planning
University of Colorado at Boulder 2002 — 2006
B.A., Economics
Lourdes High School 1998 — 2002
High School Diploma
Metrostudy April 2015 - Present
Ryland Homes February 2014 - April 2015
KB Home June 2013 - February 2014
KB Home November 2012 - June 2013
KB Home April 2010 - November 2012
Capitol Market Research May 2009 - April 2010
University of Texas at Austin January 2009 - June 2009
TeleTech January 2008 - August 2008
IBM October 2006 - November 2007
Georgetown University May 2006 - November 2006
Skills
Excel, GIS, Financial Analysis, Budgeting, Microsoft Office, PowerPoint, Hyperion, Analysis, Real Estate, Market Research, Financial Modeling, Market Analysis, Forecasting, Data Analysis, Due Diligence, Contract Negotiation, Negotiation, Proposal Writing, Contract Management, Mergers, Spreadsheets, Marketing Strategy, Statistics, Investments, Land Acquisition, Land Development, Residential Land..., Proformas, Microsoft Excel, Budgets, Valuation, Urban Planning, Real Estate Transactions, Investment Properties, Mergers & Acquisitions, Real Estate Development, Finance, Feasibility Studies, Residential Homes, Leadership, Real Estate Economics, Disposition, Commercial Real Estate, Entitlements, Zoning, Location Intelligence, Property Management, Land Use Planning, Acquisitions, Asset Management
Education
The University of Texas at Austin 2008 — 2010
MSCRP, Community and Regional Planning
University of Colorado at Boulder 2002 — 2006
B.A., Economics
Lourdes High School 1998 — 2002
High School Diploma
Bernard Sikora's TeleTech Experience June 2001 - June 2006
Job Staffing Specialist at Citi
Industry Financial Services
Experience
Citigroup 2006 - Present
TeleTech June 2001 - June 2006
Education
University of Arizona 1990 — 1995
Citigroup 2006 - Present
TeleTech June 2001 - June 2006
Education
University of Arizona 1990 — 1995
Chester Hutcherson's TeleTech Experience Claims RepresentativeAllstate InsuranceMarch 2007 - August 2007
Job Sr. Talent Acquisition Specialist at TeleTech
Industry Staffing and Recruiting
Experience
TeleTech Claims RepresentativeAllstate InsuranceMarch 2007 - August 2007
Education
University of Alabama at Birmingham 1997 — 1999
Business Management
TeleTech Claims RepresentativeAllstate InsuranceMarch 2007 - August 2007
Education
University of Alabama at Birmingham 1997 — 1999
Business Management
Hector Esparza's TeleTech Experience December 2001 - June 2003
Job Director, US Business Development at TopCo
Industry Oil & Energy
Experience
Top-Co July 2013 - Present
Top-Co October 2009 - June 2013
ACS January 2009 - September 2009
Honeywell Corporate Finance March 2006 - January 2009
H&P Consultoria en Sistemas August 2004 - February 2006
TeleTech December 2001 - June 2003
Distribuidora Mejicoro February 1999 - March 2001
Education
Thunderbird School of Global Management 2004 — 2006
MBA, Business Administration
Universidad Iberoamericana, Leon
Top-Co July 2013 - Present
Top-Co October 2009 - June 2013
ACS January 2009 - September 2009
Honeywell Corporate Finance March 2006 - January 2009
H&P Consultoria en Sistemas August 2004 - February 2006
TeleTech December 2001 - June 2003
Distribuidora Mejicoro February 1999 - March 2001
Education
Thunderbird School of Global Management 2004 — 2006
MBA, Business Administration
Universidad Iberoamericana, Leon
Omar Torres's TeleTech Experience February 2003 - September 2003
Job Senior Database Administrator at Intel Security
Industry Information Technology and Services
Experience
Intel Security May 2012 - Present
Deluxe Digital Distribution October 2011 - December 2012
Bridgepoint Education November 2010 - October 2011
Apollo Group March 2005 - November 2010
Verizon September 2003 - December 2004
TeleTech February 2003 - September 2003
Skills
SQL Server 2000-2008, MySQL DBA, Database Administration, SQL Server, MySQL, SSRS, SSIS, Query Optimization, T-SQL, DTS, Performance Tuning, Troubleshooting, Capacity Planning, Windows Server 2008, Windows Server 2003, Red Hat Linux, CentOS, Database Management, MySQL Tools, Windows Clustering, VMware, Customer Service, MongoDB, Database Encryption, Idera Tools, zmanda, Cassandra, Datastax, Microsoft SQL Server, Windows Server, Database Admin, NoSQL, Encryption, SQL, Query Optimizer, Query Execution Plans, SQL Server Storage..., Query Tuning, Database Statistics, SQL Tuning, High Availability, Cluster, Disaster Recovery, ETL, Operating Systems, Data Migration, Relational Databases
Education
ITT Technical Institute 2001 — 2003
AS, Computer Science, Networking
Universidad Autónoma de Baja California 1998 — 2000
--, Ingenieria en computacion
Intel Security May 2012 - Present
Deluxe Digital Distribution October 2011 - December 2012
Bridgepoint Education November 2010 - October 2011
Apollo Group March 2005 - November 2010
Verizon September 2003 - December 2004
TeleTech February 2003 - September 2003
Skills
SQL Server 2000-2008, MySQL DBA, Database Administration, SQL Server, MySQL, SSRS, SSIS, Query Optimization, T-SQL, DTS, Performance Tuning, Troubleshooting, Capacity Planning, Windows Server 2008, Windows Server 2003, Red Hat Linux, CentOS, Database Management, MySQL Tools, Windows Clustering, VMware, Customer Service, MongoDB, Database Encryption, Idera Tools, zmanda, Cassandra, Datastax, Microsoft SQL Server, Windows Server, Database Admin, NoSQL, Encryption, SQL, Query Optimizer, Query Execution Plans, SQL Server Storage..., Query Tuning, Database Statistics, SQL Tuning, High Availability, Cluster, Disaster Recovery, ETL, Operating Systems, Data Migration, Relational Databases
Education
ITT Technical Institute 2001 — 2003
AS, Computer Science, Networking
Universidad Autónoma de Baja California 1998 — 2000
--, Ingenieria en computacion
Arturo Polo's TeleTech Experience October 2012 - Present
Job Global Director of Enterprise (Indirect) Sourcing
Industry Telecommunications
Experience
TeleTech October 2012 - Present
Cricket Communications April 2012 - October 2012
Cricket Communications September 2010 - April 2012
Cricket Communications September 2009 - September 2010
Global Crossing April 2006 - April 2009
Global Crossing July 2001 - April 2006
Nortel Networks March 1997 - July 2001
Skills
Contract Management, Negotiation, Contract Negotiation, Procurement, Strategic Sourcing, E-procurement, Supply Management, Vendor Management, Telecommunications, Outsourcing, Cross-functional Team..., Management, Facilities Management, Mergers & Acquisitions, Project Management, Strategy, Purchasing, Logistics, Sourcing, Risk Management, SAP, Supply Chain, Budgets, Business Process, Spend Analysis
Education
University of Virginia 2010 — 2012
Certificate, Procurement and Contracts Administration
Universidad Externado de Colombia 1994 — 1998
Bachelor, Business administration
TeleTech October 2012 - Present
Cricket Communications April 2012 - October 2012
Cricket Communications September 2010 - April 2012
Cricket Communications September 2009 - September 2010
Global Crossing April 2006 - April 2009
Global Crossing July 2001 - April 2006
Nortel Networks March 1997 - July 2001
Skills
Contract Management, Negotiation, Contract Negotiation, Procurement, Strategic Sourcing, E-procurement, Supply Management, Vendor Management, Telecommunications, Outsourcing, Cross-functional Team..., Management, Facilities Management, Mergers & Acquisitions, Project Management, Strategy, Purchasing, Logistics, Sourcing, Risk Management, SAP, Supply Chain, Budgets, Business Process, Spend Analysis
Education
University of Virginia 2010 — 2012
Certificate, Procurement and Contracts Administration
Universidad Externado de Colombia 1994 — 1998
Bachelor, Business administration
Sebastián Monía's TeleTech Experience January 2011 - December 2011
Job Lead Architect at Cognizant Technology Solutions
Industry Computer Software
Experience
Cognizant Technology Solutions February 2015 - Present
Cognizant Technology Solutions May 2014 - January 2015
Cognizant Technology Solutions March 2013 - April 2014
Hexacta January 2012 - March 2013
TeleTech January 2011 - December 2011
Cognizant Technology Solutions February 2009 - January 2011
VMN Software Critico January 2008 - January 2009
Behind Systems SA March 2007 - December 2007
Adecef S.A. May 2004 - March 2007
Deloitte & Touche January 2002 - February 2004
Skills
Solution Architecture, Employee Training, ASP.NET, Architecture, Databases, LINQ, Design Patterns, Web Services, .NET, Scrum, IIS
Education
Universidad del Salvador 2009 — 2015
Ingeniería en Informática
Universidad Tecnológica Nacional 2002 — 2008
Escuela Técnica Nº 26 Confederación Suiza 1999 — 2001
Técnico en Computación
Cognizant Technology Solutions February 2015 - Present
Cognizant Technology Solutions May 2014 - January 2015
Cognizant Technology Solutions March 2013 - April 2014
Hexacta January 2012 - March 2013
TeleTech January 2011 - December 2011
Cognizant Technology Solutions February 2009 - January 2011
VMN Software Critico January 2008 - January 2009
Behind Systems SA March 2007 - December 2007
Adecef S.A. May 2004 - March 2007
Deloitte & Touche January 2002 - February 2004
Skills
Solution Architecture, Employee Training, ASP.NET, Architecture, Databases, LINQ, Design Patterns, Web Services, .NET, Scrum, IIS
Education
Universidad del Salvador 2009 — 2015
Ingeniería en Informática
Universidad Tecnológica Nacional 2002 — 2008
Escuela Técnica Nº 26 Confederación Suiza 1999 — 2001
Técnico en Computación
Monet Reid's TeleTech Experience September 2012 - July 2013
Job Student
Industry Recreational Facilities and Services
Experience
Convergys July 2013 - November 2014
TeleTech September 2012 - July 2013
Enterprise Rent-A-Car May 1999 - November 2008
Skills
Microsoft Office, Administration, Data Entry, Customer Service, Fundraising, Administrative Support, Telephone Skills, System Administration, Administrative..., PowerPoint, Outlook, Microsoft Excel, Team Building, Customer Satisfaction, Microsoft Word, Sales, Management, Training, Account Management, Administrative...
Education
Thomas Nelson Community College 2008 — 2010
Associates, Business Administration
Bethel High School 1993 — 1997
Convergys July 2013 - November 2014
TeleTech September 2012 - July 2013
Enterprise Rent-A-Car May 1999 - November 2008
Skills
Microsoft Office, Administration, Data Entry, Customer Service, Fundraising, Administrative Support, Telephone Skills, System Administration, Administrative..., PowerPoint, Outlook, Microsoft Excel, Team Building, Customer Satisfaction, Microsoft Word, Sales, Management, Training, Account Management, Administrative...
Education
Thomas Nelson Community College 2008 — 2010
Associates, Business Administration
Bethel High School 1993 — 1997
Martin Labombarda's TeleTech Experience August 2005 - December 2005
Job Technical Lead at Globant
Industry Computer Software
Experience
Globant December 2014 - Present
Globant April 2013 - November 2014
Citi October 2010 - April 2013
Citi September 2009 - September 2010
Citibank (Inworx Contractor) September 2009 - September 2010
Gilbarco Veeder Root (Globant Contractor) January 2009 - August 2009
Globant June 2008 - August 2009
Electronic Arts (Globant Contractor) June 2008 - January 2009
SofToGo January 2006 - May 2008
TeleTech August 2005 - December 2005
Skills
C++, Java, Unix Shell Scripting, Eclipse, CORBA, Software Development, Software Engineering, Functional Analysis, Functional Support, SQL, Software Project..., Agile Methodologies, Scrum, Design Patterns, System Architecture, Application Support, Business Analysis, Project Management, Application Servers, JBoss Application Server, English, Spanish, UML, Microsoft SQL Server, Linux, PL/SQL, Subversion
Education
Universidad Argentina de la Empresa 2009 — 2012
BIT
Universidad Argentina de la Empresa 2009 — 2010
AIT
University of Buenos Aires 2004 — 2008
BEngIT
Escuela Superior de Comercio Carlos Pellegrini 1999 — 2003
High School
Globant December 2014 - Present
Globant April 2013 - November 2014
Citi October 2010 - April 2013
Citi September 2009 - September 2010
Citibank (Inworx Contractor) September 2009 - September 2010
Gilbarco Veeder Root (Globant Contractor) January 2009 - August 2009
Globant June 2008 - August 2009
Electronic Arts (Globant Contractor) June 2008 - January 2009
SofToGo January 2006 - May 2008
TeleTech August 2005 - December 2005
Skills
C++, Java, Unix Shell Scripting, Eclipse, CORBA, Software Development, Software Engineering, Functional Analysis, Functional Support, SQL, Software Project..., Agile Methodologies, Scrum, Design Patterns, System Architecture, Application Support, Business Analysis, Project Management, Application Servers, JBoss Application Server, English, Spanish, UML, Microsoft SQL Server, Linux, PL/SQL, Subversion
Education
Universidad Argentina de la Empresa 2009 — 2012
BIT
Universidad Argentina de la Empresa 2009 — 2010
AIT
University of Buenos Aires 2004 — 2008
BEngIT
Escuela Superior de Comercio Carlos Pellegrini 1999 — 2003
High School
Claire Eskwith's TeleTech Experience August 2011 - March 2012
Job Senior Marketing Strategy Manager at Level 3 Communications
Industry Marketing and Advertising
Experience
Level 3 Communications March 2014 - Present
Western Union March 2013 - March 2014
Western Union March 2012 - March 2013
TeleTech August 2011 - March 2012
DISH Network June 2009 - August 2011
DISH Network June 2009 - November 2010
Mentor Investing Registered Investment Advisor August 2006 - August 2007
Convention Concepts and Getaway Planners January 2006 - May 2006
Skills
Brand Management, Marketing Strategy, Marketing Communications, Competitive Analysis, Online Marketing, Leadership, Marketing, Training, Marketing Management, Market Research, Product Marketing, Social Media, Team Leadership, Retail, Analytics, Advertising, Product Management, Digital Marketing
Education
Thunderbird School of Global Management 2007 — 2009
MBA
University of Southern California 2001 — 2005
BA
Level 3 Communications March 2014 - Present
Western Union March 2013 - March 2014
Western Union March 2012 - March 2013
TeleTech August 2011 - March 2012
DISH Network June 2009 - August 2011
DISH Network June 2009 - November 2010
Mentor Investing Registered Investment Advisor August 2006 - August 2007
Convention Concepts and Getaway Planners January 2006 - May 2006
Skills
Brand Management, Marketing Strategy, Marketing Communications, Competitive Analysis, Online Marketing, Leadership, Marketing, Training, Marketing Management, Market Research, Product Marketing, Social Media, Team Leadership, Retail, Analytics, Advertising, Product Management, Digital Marketing
Education
Thunderbird School of Global Management 2007 — 2009
MBA
University of Southern California 2001 — 2005
BA
Summer Wierth's TeleTech Experience November 2011 - November 2012
Job Principal Digital Marketing Specialist | Director of Marketing & Communications Chair for the Arizona Chapter of HIMSS
Industry Marketing and Advertising
Experience
WordLogik April 2011 - Present
JFCS February 2014 - January 2015
TeleTech November 2011 - November 2012
AIR-serv February 2009 - September 2010
ICI Paints/Akzo Nobel Architectural Coatings July 2006 - December 2008
Bolthouse Farms 2004 - 2005
KBA Marketing 1999 - 2001
Skills
Marketing, Online Advertising, Digital Marketing, Marketing Strategy, Social Media Marketing, Google Adwords, SEM, PPC, SEO, Market Research, Mobile Marketing, Marketing Automation, Print Media, Product Marketing, Brand Developement, Copy Editing, Account Management, Salesforce.com, Web Design, New Business Development, Graphic Design, Online Marketing, Email Marketing, Social Media, Advertising, Social Networking, Marketing Communications, Google Analytics, Lead Generation, Web Analytics, Integrated Marketing
Education
University of Arizona 2000 — 2004
BA
WordLogik April 2011 - Present
JFCS February 2014 - January 2015
TeleTech November 2011 - November 2012
AIR-serv February 2009 - September 2010
ICI Paints/Akzo Nobel Architectural Coatings July 2006 - December 2008
Bolthouse Farms 2004 - 2005
KBA Marketing 1999 - 2001
Skills
Marketing, Online Advertising, Digital Marketing, Marketing Strategy, Social Media Marketing, Google Adwords, SEM, PPC, SEO, Market Research, Mobile Marketing, Marketing Automation, Print Media, Product Marketing, Brand Developement, Copy Editing, Account Management, Salesforce.com, Web Design, New Business Development, Graphic Design, Online Marketing, Email Marketing, Social Media, Advertising, Social Networking, Marketing Communications, Google Analytics, Lead Generation, Web Analytics, Integrated Marketing
Education
University of Arizona 2000 — 2004
BA
Lorena Blanco's TeleTech Experience March 2004 - December 2004
Job Owner at Carta a Santa
Industry Retail
Experience
City Church Chicago September 2014 - June 2015
Dot Press, LLC March 2011 - December 2011
JJR Marketing Consultants November 2010 - March 2011
Fiserv EFT June 2007 - May 2010
LACAVA LLC February 2007 - June 2007
Hallmark Services Corporation October 2006 - February 2007
United Airlines February 2005 - September 2005
TeleTech March 2004 - December 2004
GRASS ROOTS INC August 2002 - February 2004
American Express 1999 - 2001
Skills
Organizational..., Highly Analytical, Procedure Development, Marketing, Customer Service, Strategic Planning, Finance, Team Building, Training, Team Leadership, Teamwork, Customer Experience, Leadership Development, Operations Management, Change Management, Coaching, Call Center, Customer Satisfaction, Software Documentation, Public Relations, Leadership, Call Centers, Spanish, Sales, Analysis, Budgets, Management, Time Management
Education
Universidad del Valle de México 2008 — 2011
BA Intermational Marketing & Communications, Business, Management, Marketing, and Related Support Services
Universidad del Valle de México 1999 — 2002
BA, International Marketing
Universidad Autónoma de Guadalajara 1998 — 1999
Associate's degree, Marketing
Landmark Education
City Church Chicago September 2014 - June 2015
Dot Press, LLC March 2011 - December 2011
JJR Marketing Consultants November 2010 - March 2011
Fiserv EFT June 2007 - May 2010
LACAVA LLC February 2007 - June 2007
Hallmark Services Corporation October 2006 - February 2007
United Airlines February 2005 - September 2005
TeleTech March 2004 - December 2004
GRASS ROOTS INC August 2002 - February 2004
American Express 1999 - 2001
Skills
Organizational..., Highly Analytical, Procedure Development, Marketing, Customer Service, Strategic Planning, Finance, Team Building, Training, Team Leadership, Teamwork, Customer Experience, Leadership Development, Operations Management, Change Management, Coaching, Call Center, Customer Satisfaction, Software Documentation, Public Relations, Leadership, Call Centers, Spanish, Sales, Analysis, Budgets, Management, Time Management
Education
Universidad del Valle de México 2008 — 2011
BA Intermational Marketing & Communications, Business, Management, Marketing, and Related Support Services
Universidad del Valle de México 1999 — 2002
BA, International Marketing
Universidad Autónoma de Guadalajara 1998 — 1999
Associate's degree, Marketing
Landmark Education
Sofia Anderson's TeleTech Experience August 2006 - January 2007
Job Journalist and PR specialist
Industry Public Relations and Communications
Experience
Minerbi Silveira May 2010 - October 2011
Kroll News Business September 2008 - May 2010
TeleTech August 2006 - January 2007
San Jeronimo Medical Center July 2003 - June 2005
Tribuna Médica July 2001 - January 2003
Skills
Spanish-speaking, Spanish-English, Microsoft Office, Microsoft Excel, Microsoft Word, Latin American culture, Social Media, Social Media Marketing, Public Relations, Social Communication, Social Media..., Corporate Communications, Marketing Communications, Customer Service, People Skills, Highly personable, Medical Terminology, News Writing, News, Magazine Articles, Magazine Management, Digital Magazines, Close Attention to...
Education
Universidad del Salvador 2007 — 2010
Associate's Degree in Social Communications with orientation in Journalism, Social Communications / Journalism
Nuestra Señora del Carmen Institute 1989 — 2001
High School Diploma
Minerbi Silveira May 2010 - October 2011
Kroll News Business September 2008 - May 2010
TeleTech August 2006 - January 2007
San Jeronimo Medical Center July 2003 - June 2005
Tribuna Médica July 2001 - January 2003
Skills
Spanish-speaking, Spanish-English, Microsoft Office, Microsoft Excel, Microsoft Word, Latin American culture, Social Media, Social Media Marketing, Public Relations, Social Communication, Social Media..., Corporate Communications, Marketing Communications, Customer Service, People Skills, Highly personable, Medical Terminology, News Writing, News, Magazine Articles, Magazine Management, Digital Magazines, Close Attention to...
Education
Universidad del Salvador 2007 — 2010
Associate's Degree in Social Communications with orientation in Journalism, Social Communications / Journalism
Nuestra Señora del Carmen Institute 1989 — 2001
High School Diploma
Cheryl McKenrick's TeleTech Experience February 2013 - Present
Job Treasury/Finance & Accounting Analyst/Project Specialist at TeleTech
Industry Information Technology and Services
Experience
TeleTech February 2013 - Present
The TriZetto Group March 2007 - January 2013
CH2M HILL June 2004 - March 2007
US WEST/QWEST February 1988 - May 2004
Skills
Microsoft Office, Microsoft Word, PowerPoint, Financial Reporting, Financial Analysis, Budget, Ten Key, Oracle 11i, Accounts Payable, Account Reconciliation, Accounts Receivable
Education
Tiffin University 1980 — 1982
Associate's degree, Business Administration and Management, General
Tiffin Columbian 1976 — 1979
High School Diploma, Art/Business
TeleTech February 2013 - Present
The TriZetto Group March 2007 - January 2013
CH2M HILL June 2004 - March 2007
US WEST/QWEST February 1988 - May 2004
Skills
Microsoft Office, Microsoft Word, PowerPoint, Financial Reporting, Financial Analysis, Budget, Ten Key, Oracle 11i, Accounts Payable, Account Reconciliation, Accounts Receivable
Education
Tiffin University 1980 — 1982
Associate's degree, Business Administration and Management, General
Tiffin Columbian 1976 — 1979
High School Diploma, Art/Business
Shonda René Griffin's TeleTech Experience May 2003 - February 2004
Job Claims Service Specialist at Allstate
Industry Consumer Services
Experience
Allstate March 2011 - Present
Nexity Bank June 2009 - February 2010
BBVA Compass June 2005 - December 2008
Satellites Unlimited Inc. March 2004 - May 2005
TeleTech May 2003 - February 2004
Education
Jefferson State Community College
In-Progress, Social Work
University of Alabama in Huntsville
Psychology
Allstate March 2011 - Present
Nexity Bank June 2009 - February 2010
BBVA Compass June 2005 - December 2008
Satellites Unlimited Inc. March 2004 - May 2005
TeleTech May 2003 - February 2004
Education
Jefferson State Community College
In-Progress, Social Work
University of Alabama in Huntsville
Psychology
Sonia Chowdhury's TeleTech Experience October 2012 - Present
Job Sales specialist, Wells Fargo bank. Financial product expert and retail banking
Industry Financial Services
Experience
Wells Fargo September 2013 - Present
TeleTech October 2012 - Present
Macy's May 2010 - April 2012
Skills
Retail, Merchandising, Customer Service, Sales, Inventory Management, Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, Outlook, Fashion, Time Management, Customer Satisfaction, Forecasting, Data Entry, Retail Sales, Telephone Skills, Leadership, Teamwork
Education
IBA, Dhaka University 2004 — 2006
Finance, General
The University of Texas at Arlington
Bachelors in Business Administration, Finance
Wells Fargo September 2013 - Present
TeleTech October 2012 - Present
Macy's May 2010 - April 2012
Skills
Retail, Merchandising, Customer Service, Sales, Inventory Management, Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, Outlook, Fashion, Time Management, Customer Satisfaction, Forecasting, Data Entry, Retail Sales, Telephone Skills, Leadership, Teamwork
Education
IBA, Dhaka University 2004 — 2006
Finance, General
The University of Texas at Arlington
Bachelors in Business Administration, Finance
Rob McKercher's TeleTech Experience July 1996 - May 2009
Job Document Specialist for LSST
Industry Libraries
Experience
LSST Project Office May 2011 - Present
TeleTech July 1996 - May 2009
VoiceTrak March 1993 - June 1996
Skills
Technical Writing, Editing, DocuShare, Windows, Communication Skills, Drupal, PowerPoint, Word, Excel, Microsoft Office, Customer Service, Training, Coaching, Access
Education
University of Arizona 2009 — 2010
Master of Arts, Information Resources and Library Science
University of Arizona 1988 — 1992
Bachelor of Arts, Journalism and Political Science
LSST Project Office May 2011 - Present
TeleTech July 1996 - May 2009
VoiceTrak March 1993 - June 1996
Skills
Technical Writing, Editing, DocuShare, Windows, Communication Skills, Drupal, PowerPoint, Word, Excel, Microsoft Office, Customer Service, Training, Coaching, Access
Education
University of Arizona 2009 — 2010
Master of Arts, Information Resources and Library Science
University of Arizona 1988 — 1992
Bachelor of Arts, Journalism and Political Science
Erin Griffin's TeleTech Experience October 2013 - January 2014
Job Parent Educator at Family Guidance Center
Industry Law Practice
Experience
Family Guidance Center September 2015 - Present
Griffins Media Group, LLC January 2005 - August 2015
TeleTech October 2013 - January 2014
Destination Maternity Corporation January 2011 - December 2011
Res Care Home Care May 2008 - August 2009
Icing By Claires October 2000 - November 2002
Skills
Outlook, Administration, Coaching, Public Relations, Interviews, Teamwork, Organizational..., Access, Supervisory Skills, Government, Event Management, Team Leadership, Marketing, SPSS, Psychology, Social Services, Curriculum Design, Psychotherapy, Qualitative Research, Online Research, Personal Care, Grant Writing, Technical Writing, Criminology, Merchandising, Leadershi, Parent educator
Education
Troy University 2013 — 2015
Master’s Degree, Criminal Justice
Troy University 2007 — 2009
Bachelor’s Degree, Criminal Justice Major/ Social Science Minor
Chattahoochee Valley Community College 2004 — 2007
Associate’s Degree, Liberal Arts/criminal justice
Columbus Technical College 2002 — 2002
Associate’s Degree, Surgical Technology/Technologist
Kendrick High School 1990 — 1994
High School, All Major Subjects
Family Guidance Center September 2015 - Present
Griffins Media Group, LLC January 2005 - August 2015
TeleTech October 2013 - January 2014
Destination Maternity Corporation January 2011 - December 2011
Res Care Home Care May 2008 - August 2009
Icing By Claires October 2000 - November 2002
Skills
Outlook, Administration, Coaching, Public Relations, Interviews, Teamwork, Organizational..., Access, Supervisory Skills, Government, Event Management, Team Leadership, Marketing, SPSS, Psychology, Social Services, Curriculum Design, Psychotherapy, Qualitative Research, Online Research, Personal Care, Grant Writing, Technical Writing, Criminology, Merchandising, Leadershi, Parent educator
Education
Troy University 2013 — 2015
Master’s Degree, Criminal Justice
Troy University 2007 — 2009
Bachelor’s Degree, Criminal Justice Major/ Social Science Minor
Chattahoochee Valley Community College 2004 — 2007
Associate’s Degree, Liberal Arts/criminal justice
Columbus Technical College 2002 — 2002
Associate’s Degree, Surgical Technology/Technologist
Kendrick High School 1990 — 1994
High School, All Major Subjects
Tiberiu Neculai's TeleTech Experience February 2008 - August 2009
Job Wellness & Vitality Coordinator at Amica Mature Lifestyles Inc
Industry Health, Wellness and Fitness
Experience
Amica Mature Lifestyles Inc August 2015 - Present
Amica Mature Lifestyles Inc February 2014 - Present
YMCA Canada June 2010 - Present
Amica Mature Lifestyles Inc February 2013 - February 2014
Amica Mature Lifestyles Inc October 2011 - February 2013
TeleTech February 2008 - August 2009
Sportive Program High-School, Roman, Romania August 2004 - August 2007
Skills
Personal Training, Health Promotion, Wellness, Fitness, Coaching, Fitness Training, Healthcare, Event Planning, Leadership, Budgets, Event Management, Public Speaking
Education
2000 — 2004
Bsc, Physical Education
Amica Mature Lifestyles Inc August 2015 - Present
Amica Mature Lifestyles Inc February 2014 - Present
YMCA Canada June 2010 - Present
Amica Mature Lifestyles Inc February 2013 - February 2014
Amica Mature Lifestyles Inc October 2011 - February 2013
TeleTech February 2008 - August 2009
Sportive Program High-School, Roman, Romania August 2004 - August 2007
Skills
Personal Training, Health Promotion, Wellness, Fitness, Coaching, Fitness Training, Healthcare, Event Planning, Leadership, Budgets, Event Management, Public Speaking
Education
2000 — 2004
Bsc, Physical Education
Adrien Tillman's TeleTech Experience 2000 - 2004
Job Information Technology, Media Production
Industry Information Technology and Services
Experience
IA Film Group 2014 - Present
Wells Fargo Home Mortgage 2011 - 2014
AT&T 2003 - 2009
Teletech 2000 - 2004
Skills
Video Editing, Graphic Design, Helpdesk Support, Account Management, Technical Support, Information Technology, Web Design, Sales, After Effects, Adobe Creative Suite, Voice Over, Cinematography
Education
Troy University 2005 — 2009
Bachelor of Science, Computer Science
IA Film Group 2014 - Present
Wells Fargo Home Mortgage 2011 - 2014
AT&T 2003 - 2009
Teletech 2000 - 2004
Skills
Video Editing, Graphic Design, Helpdesk Support, Account Management, Technical Support, Information Technology, Web Design, Sales, After Effects, Adobe Creative Suite, Voice Over, Cinematography
Education
Troy University 2005 — 2009
Bachelor of Science, Computer Science
Steven Calloway PMP's TeleTech Experience February 2009 - October 2010
Job Project Implementation Manager
Industry Information Technology and Services
Experience
Ericsson November 2010 - Present
TeleTech February 2009 - October 2010
Avaya January 2001 - November 2009
Alcatel-Lucent 1999 - 2001
U.S. Army Corps of Engineers 1996 - 2000
Xerox Corporation 1997 - 1998
Education
The University of Texas at Austin 1995 — 1999
BS, Chemistry / Biology
Sun Stone
Sun Stone
Ericsson November 2010 - Present
TeleTech February 2009 - October 2010
Avaya January 2001 - November 2009
Alcatel-Lucent 1999 - 2001
U.S. Army Corps of Engineers 1996 - 2000
Xerox Corporation 1997 - 1998
Education
The University of Texas at Austin 1995 — 1999
BS, Chemistry / Biology
Sun Stone
Sun Stone
Selena McDonald, MPA's TeleTech Experience September 2001 - December 2007
Job Case Management Coordinator at Aetna
Industry Hospital & Health Care
Experience
Aetna June 2014 - Present
State of Arizona June 2010 - May 2014
City of Tucson, Tucson Police Department September 2009 - May 2010
The University of Arizona & The Primavera Foundation November 2007 - September 2009
TeleTech September 2001 - December 2007
Wellness Council of Arizona January 2007 - August 2007
Skills
Case Managment, Prevention, Research, Developmental..., Coaching, Social Services, Community Outreach, Program Development, Mental Health, Policy, Nonprofits, Cpr Certified, Program Evaluation, Government, Grant Writing, Public Speaking, Data Entry, Conflict Resolution, Volunteer Management, Psychology, Public Health
Education
Grand Canyon University 2012 — 2014
Master of Public Administration (MPA), Health/Health Care Administration/Management
University of Arizona 2002 — 2007
BS, Health Sciences
Aetna June 2014 - Present
State of Arizona June 2010 - May 2014
City of Tucson, Tucson Police Department September 2009 - May 2010
The University of Arizona & The Primavera Foundation November 2007 - September 2009
TeleTech September 2001 - December 2007
Wellness Council of Arizona January 2007 - August 2007
Skills
Case Managment, Prevention, Research, Developmental..., Coaching, Social Services, Community Outreach, Program Development, Mental Health, Policy, Nonprofits, Cpr Certified, Program Evaluation, Government, Grant Writing, Public Speaking, Data Entry, Conflict Resolution, Volunteer Management, Psychology, Public Health
Education
Grand Canyon University 2012 — 2014
Master of Public Administration (MPA), Health/Health Care Administration/Management
University of Arizona 2002 — 2007
BS, Health Sciences
Jim LaMoy's TeleTech Experience February 1998 - July 2004
Job Senior Business Analyst at GEICO
Industry Insurance
Experience
GEICO April 2015 - Present
GEICO July 2004 - April 2015
TeleTech February 1998 - July 2004
Skills
Access, Call Centers, Customer Service, Insurance, Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Process Improvement, Property, Team Building, Time Management, Training, Underwriting, Coaching, Business Intelligence
Education
University at Buffalo
Master of Business Administration (M.B.A.), Professional M.B.A., 3.67
University at Buffalo
Bachelor of Arts (B.A.), History
GEICO April 2015 - Present
GEICO July 2004 - April 2015
TeleTech February 1998 - July 2004
Skills
Access, Call Centers, Customer Service, Insurance, Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Process Improvement, Property, Team Building, Time Management, Training, Underwriting, Coaching, Business Intelligence
Education
University at Buffalo
Master of Business Administration (M.B.A.), Professional M.B.A., 3.67
University at Buffalo
Bachelor of Arts (B.A.), History
Damien Bronsfeld's TeleTech Experience June 2004 - Present
Job Director at Bharti Teletech Limited
Industry Telecommunications
Experience
TeleTech June 2004 - Present
Education
University of Aberdeen 1989 — 1993
TeleTech June 2004 - Present
Education
University of Aberdeen 1989 — 1993
Adriana Pinedo's TeleTech Experience December 2007 - June 2008
Job Inside Account Manager at HewlettPackard
Industry Computer Hardware
Experience
Hewlett-Packard February 2013 - Present
Hewlett-Packard April 2010 - January 2013
TeleTech December 2007 - June 2008
Skills
Call Center, Workforce Management, Customer Satisfaction, Service Delivery, Escalation, Troubleshooting, Customer Service, Sla, Technical Support, Outsourcing, Computer Hardware, Call Centers, Solution Selling, HP
Education
Universidad de Guadalajara 2003 — 2008
Bachelor's Degree, Psychology
Hewlett-Packard February 2013 - Present
Hewlett-Packard April 2010 - January 2013
TeleTech December 2007 - June 2008
Skills
Call Center, Workforce Management, Customer Satisfaction, Service Delivery, Escalation, Troubleshooting, Customer Service, Sla, Technical Support, Outsourcing, Computer Hardware, Call Centers, Solution Selling, HP
Education
Universidad de Guadalajara 2003 — 2008
Bachelor's Degree, Psychology
Christopher Osman's TeleTech Experience June 2010 - October 2011
Job Insurance and Benefits Consultant at Academic Wealth Strategies; Stoner & Associates; Your Insurance Group
Industry Insurance
Experience
Academic Wealth Strategies and Stoner & Associates December 2013 - Present
Really Moving October 2011 - October 2013
TeleTech June 2010 - October 2011
Madera San Martin December 2008 - June 2010
Skills
Spanish fluency, Microsoft Office, Marketing, Project Planning, Marketing Communications, Management, Advertising, Social Media, Project Management, Customer Service, Strategy, Customer Satisfaction, Event Planning, New Business Development, B2B, Leadership, Strategic Planning, Research, Sales, Account Management
Education
Towson University 2001 — 2006
Journalism, Communications; Languages; Production
Towson University 2001 — 2006
Bachelor's degree of Journalism, Communication, Journalism, and Related Programs
Academic Wealth Strategies and Stoner & Associates December 2013 - Present
Really Moving October 2011 - October 2013
TeleTech June 2010 - October 2011
Madera San Martin December 2008 - June 2010
Skills
Spanish fluency, Microsoft Office, Marketing, Project Planning, Marketing Communications, Management, Advertising, Social Media, Project Management, Customer Service, Strategy, Customer Satisfaction, Event Planning, New Business Development, B2B, Leadership, Strategic Planning, Research, Sales, Account Management
Education
Towson University 2001 — 2006
Journalism, Communications; Languages; Production
Towson University 2001 — 2006
Bachelor's degree of Journalism, Communication, Journalism, and Related Programs
Moisés Spíndola B.'s TeleTech Experience April 2012 - March 2013
Job Training and Quality Team Lead
Industry Human Resources
Experience
Booking.com August 2015 - Present
Booking.com March 2015 - Present
Xerox September 2014 - March 2015
Xerox June 2014 - September 2014
Xerox January 2014 - June 2014
Xerox December 2013 - January 2014
Xerox September 2013 - December 2013
TeleTech April 2012 - March 2013
TeleTech June 2009 - March 2012
TeleTech January 2008 - July 2009
Skills
Leadership Development, Team Leadership, Customer Service, Spanish, Leadership, Microsoft Office, Negotiation, Strategic Planning, English, Project Management, Microsoft Excel, Operations Management, Social Media, Teamwork, Management, Employee Training, Talent Management, Program Management, Training, Coaching, Customer Satisfaction, Training Delivery, Performance Management
Education
Universidad Intercontinental 2004 — 2008
Bachelor of Commerce (B.Com.), International Business/Trade/Commerce, 3.8 GPA - 9.3 General Average
UNIVERSIDAD LATINA DE PANAMA 2005 — 2005
Diploma, Analysis of cargo process and Quality processes
Booking.com August 2015 - Present
Booking.com March 2015 - Present
Xerox September 2014 - March 2015
Xerox June 2014 - September 2014
Xerox January 2014 - June 2014
Xerox December 2013 - January 2014
Xerox September 2013 - December 2013
TeleTech April 2012 - March 2013
TeleTech June 2009 - March 2012
TeleTech January 2008 - July 2009
Skills
Leadership Development, Team Leadership, Customer Service, Spanish, Leadership, Microsoft Office, Negotiation, Strategic Planning, English, Project Management, Microsoft Excel, Operations Management, Social Media, Teamwork, Management, Employee Training, Talent Management, Program Management, Training, Coaching, Customer Satisfaction, Training Delivery, Performance Management
Education
Universidad Intercontinental 2004 — 2008
Bachelor of Commerce (B.Com.), International Business/Trade/Commerce, 3.8 GPA - 9.3 General Average
UNIVERSIDAD LATINA DE PANAMA 2005 — 2005
Diploma, Analysis of cargo process and Quality processes
Kenietra Hewitt's TeleTech Experience May 2007 - October 2008
Job Preschool Teacher
Industry Education Management
Experience
Christian Academy June 2012 - Present
Sixth Avenue Baptist Church August 2009 - June 2012
TeleTech May 2007 - October 2008
Skills
Microsoft Office, Cpr Certified, Windows 7, Typing, Special Education, Medical Terminology, PowerPoint
Education
University of Alabama 1999 — 2002
Bachelor of Science (BS), Early Childhood Education and Teaching
Christian Academy June 2012 - Present
Sixth Avenue Baptist Church August 2009 - June 2012
TeleTech May 2007 - October 2008
Skills
Microsoft Office, Cpr Certified, Windows 7, Typing, Special Education, Medical Terminology, PowerPoint
Education
University of Alabama 1999 — 2002
Bachelor of Science (BS), Early Childhood Education and Teaching
Sacnite Leon's TeleTech Experience June 2009 - September 2010
Job Global Director Customer Care Operations at Logitech
Industry Outsourcing/Offshoring
Experience
Logitech December 2012 - Present
Logitech September 2012 - Present
Logitech September 2010 - September 2012
TeleTech June 2009 - September 2010
TeleTech October 2006 - June 2009
TeleTech May 2005 - October 2006
TeleTech February 2004 - April 2005
Skills
Process Improvement, Customer Satisfaction, Outsourcing, Team Leadership, Operations Management, Vendor Management, Change Management, Workforce Management, BPO, Cross-functional Team..., Professional..., Leadership, Program Management, Management, Customer Experience, Call Centers, CRM
Education
Universidad del Valle de México
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Logitech December 2012 - Present
Logitech September 2012 - Present
Logitech September 2010 - September 2012
TeleTech June 2009 - September 2010
TeleTech October 2006 - June 2009
TeleTech May 2005 - October 2006
TeleTech February 2004 - April 2005
Skills
Process Improvement, Customer Satisfaction, Outsourcing, Team Leadership, Operations Management, Vendor Management, Change Management, Workforce Management, BPO, Cross-functional Team..., Professional..., Leadership, Program Management, Management, Customer Experience, Call Centers, CRM
Education
Universidad del Valle de México
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Randal Morris's TeleTech Experience April 2008 - June 2009
Job Military Police at Alabama Army National Guard
Industry Information Services
Experience
Alabama Army National Guard April 2005 - Present
NAPA AUTO PARTS May 2012 - December 2012
TeleTech April 2008 - June 2009
DIRECTV November 2007 - March 2008
Skills
Microsoft Office, Management, Project Management, Strategic Planning, Team Leadership, Business Analysis, Process Improvement, Business Analytics, R
Education
University of Alabama in Huntsville 2014 — 2016
Bachelor of Science in Business Administration (BSBA) in Information Systems, Information Assurance/Cyber Security, 3.0
Alabama Army National Guard April 2005 - Present
NAPA AUTO PARTS May 2012 - December 2012
TeleTech April 2008 - June 2009
DIRECTV November 2007 - March 2008
Skills
Microsoft Office, Management, Project Management, Strategic Planning, Team Leadership, Business Analysis, Process Improvement, Business Analytics, R
Education
University of Alabama in Huntsville 2014 — 2016
Bachelor of Science in Business Administration (BSBA) in Information Systems, Information Assurance/Cyber Security, 3.0
Peangelia Jones's TeleTech Experience October 2012 - Present
Job Customer Care Representative at TeleTech
Industry Retail
Experience
TeleTech October 2012 - Present
Bath and Body Works April 2011 - September 2012
Party City August 2008 - April 2011
Skills
Visual Merchandising, Customer Service, Retail, Sales Operations, Loss Prevention, Store Operations, Inventory Management, Merchandising, Shrinkage, Cash Register, Trend Analysis, Planograms, Retail Sales, Store Management, Customer Experience, Inventory Control, Recruiting
Education
University of Alabama at Birmingham 2009 — 2013
Information Systems, International Business
Edgewater High School 1999 — 2003
HS Diploma
Jefferson State Community College
Associate of Arts and Sciences (AAS), Computer Information Systems
TeleTech October 2012 - Present
Bath and Body Works April 2011 - September 2012
Party City August 2008 - April 2011
Skills
Visual Merchandising, Customer Service, Retail, Sales Operations, Loss Prevention, Store Operations, Inventory Management, Merchandising, Shrinkage, Cash Register, Trend Analysis, Planograms, Retail Sales, Store Management, Customer Experience, Inventory Control, Recruiting
Education
University of Alabama at Birmingham 2009 — 2013
Information Systems, International Business
Edgewater High School 1999 — 2003
HS Diploma
Jefferson State Community College
Associate of Arts and Sciences (AAS), Computer Information Systems
Mario Aboytes's TeleTech Experience November 2004 - July 2006
Job Supply Chain Optimization at MSALab
Industry Research
Experience
Herbalife November 2011 - August 2014
Jafra Cosmetics March 2007 - October 2011
TeleTech November 2004 - July 2006
EMYCO May 2003 - May 2004
FEMSA July 2002 - December 2002
General Motors July 2001 - August 2001
Skills
Forecasting, Analysis, Project Planning, Management, Business Intelligence, Team Leadership, Outsourcing, Forecasting, planning &..., Process Improvement, Supply Chain..., Metaheuristics, Process Simulation
Education
The University of Texas at San Antonio 2014 — 2018
Doctor of Philosophy (PhD), Mechanical Engineering, 3.33
Universidad Nacional Autónoma de México 2006 — 2011
Master's degree, Systems Engineering (Operations Research)
Universidad Iberoamericana Leon 1998 — 2002
Bachelor's degree, Industrial Engineering
Herbalife November 2011 - August 2014
Jafra Cosmetics March 2007 - October 2011
TeleTech November 2004 - July 2006
EMYCO May 2003 - May 2004
FEMSA July 2002 - December 2002
General Motors July 2001 - August 2001
Skills
Forecasting, Analysis, Project Planning, Management, Business Intelligence, Team Leadership, Outsourcing, Forecasting, planning &..., Process Improvement, Supply Chain..., Metaheuristics, Process Simulation
Education
The University of Texas at San Antonio 2014 — 2018
Doctor of Philosophy (PhD), Mechanical Engineering, 3.33
Universidad Nacional Autónoma de México 2006 — 2011
Master's degree, Systems Engineering (Operations Research)
Universidad Iberoamericana Leon 1998 — 2002
Bachelor's degree, Industrial Engineering
Cecilia Pino's TeleTech Experience November 2010 - May 2012
Job Senior Accountant at Accenture
Industry Accounting
Experience
Accenture September 2014 - Present
Intuit August 2013 - August 2014
Ball May 2012 - June 2013
ALPFA National November 2010 - December 2012
TeleTech November 2010 - May 2012
Negocios Industriales SAC August 2009 - August 2010
Deloitte September 2007 - September 2008
Skills
Internal Audit, Sarbanes-Oxley, FCPA, Financial Reporting, Sarbanes-Oxley Act, Accounting, Management
Education
University of Colorado at Denver 2005 — 2007
Master of Science (M.Sc.), Accounting
Universidad San Ignacio de Loyola 1996 — 2001
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Accenture September 2014 - Present
Intuit August 2013 - August 2014
Ball May 2012 - June 2013
ALPFA National November 2010 - December 2012
TeleTech November 2010 - May 2012
Negocios Industriales SAC August 2009 - August 2010
Deloitte September 2007 - September 2008
Skills
Internal Audit, Sarbanes-Oxley, FCPA, Financial Reporting, Sarbanes-Oxley Act, Accounting, Management
Education
University of Colorado at Denver 2005 — 2007
Master of Science (M.Sc.), Accounting
Universidad San Ignacio de Loyola 1996 — 2001
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Don Doolin's TeleTech Experience August 2014 - April 2015
Job Insurance Agent at Independent Health Care Advisor
Industry Insurance
Experience
Independent Health Care Advisor April 2015 - Present
TeleTech August 2014 - April 2015
FIS September 2013 - August 2014
Imperial Vending August 2011 - May 2013
Pat Salmon & Sons, Inc. September 2004 - May 2011
Education
Arkansas College of Technology 1987 — 1989
Associate's Degree, Electronics Engineering Technology
University of Arkansas at Little Rock
Business Administration and Management, General
Independent Health Care Advisor April 2015 - Present
TeleTech August 2014 - April 2015
FIS September 2013 - August 2014
Imperial Vending August 2011 - May 2013
Pat Salmon & Sons, Inc. September 2004 - May 2011
Education
Arkansas College of Technology 1987 — 1989
Associate's Degree, Electronics Engineering Technology
University of Arkansas at Little Rock
Business Administration and Management, General
Corey Ferraro's TeleTech Experience January 2004 - May 2014
Job Senior Telecommunications Engineer at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica May 2014 - Present
Alorica May 2014 - Present
TeleTech January 2004 - May 2014
TeleTech July 1999 - December 2003
Burr and Forman October 1996 - June 1999
Skills
Avaya, Contact Centers, VoIP, ITIL, Telecommunications, Telephony, Troubleshooting, Call Center, Call Centers, CTI, Servers, Avaya AES, Avaya Communication..., Outsourcing, Avaya IP Telephony, Process Improvement, Call Routing, BPO, Cisco Technologies, IVR, Help Desk Support, Service Delivery, Client Relations Skills, Problem Management, Root Cause Analysis, Vendor Relationships, Customer Experience, Change Management, Avaya Aura, Incident Management, TCP/IP, Networking, Problem Solving, Prognosis, System Monitoring, Vectoring, ITIL v3 Foundations..., SOX Compliancy, SSAE 16, Voice Mail, Customer Retention, SIP Trunking, Knowledge Transfer, Client Liaison, SOP authoring, Mentoring New Hires, Customer Engagement, ISDN, Data Analysis, Microsoft Visio
Education
University of Alabama at Birmingham
Bachelor of Science, Social Sciences
Alorica May 2014 - Present
Alorica May 2014 - Present
TeleTech January 2004 - May 2014
TeleTech July 1999 - December 2003
Burr and Forman October 1996 - June 1999
Skills
Avaya, Contact Centers, VoIP, ITIL, Telecommunications, Telephony, Troubleshooting, Call Center, Call Centers, CTI, Servers, Avaya AES, Avaya Communication..., Outsourcing, Avaya IP Telephony, Process Improvement, Call Routing, BPO, Cisco Technologies, IVR, Help Desk Support, Service Delivery, Client Relations Skills, Problem Management, Root Cause Analysis, Vendor Relationships, Customer Experience, Change Management, Avaya Aura, Incident Management, TCP/IP, Networking, Problem Solving, Prognosis, System Monitoring, Vectoring, ITIL v3 Foundations..., SOX Compliancy, SSAE 16, Voice Mail, Customer Retention, SIP Trunking, Knowledge Transfer, Client Liaison, SOP authoring, Mentoring New Hires, Customer Engagement, ISDN, Data Analysis, Microsoft Visio
Education
University of Alabama at Birmingham
Bachelor of Science, Social Sciences
Jose C. de la Rosa's TeleTech Experience February 2007 - Present
Job senior data architect at teletech
Industry Information Technology and Services
Experience
teletech February 2007 - Present
Microsoft 2006 - 2007
TeleTech 2002 - 2006
Gateway 2000 - 2001
Gateway 2000 - 2000
Cambridge Technology Partners 1998 - 2000
Cambridge Technoloy Partners 1996 - 1998
Bacardi 1988 - 1995
Skills
Business Intelligence, Data Warehousing, ETL, Enterprise Architecture, ITIL, Information Technology, Integration, Management, Microsoft SQL Server, Oracle, Project Management, SSIS, Databases, Troubleshooting, SDLC
Education
University of Puerto Rico 1982 — 1987
Bachelor of Business Administration (BBA), Management Information Systems
teletech February 2007 - Present
Microsoft 2006 - 2007
TeleTech 2002 - 2006
Gateway 2000 - 2001
Gateway 2000 - 2000
Cambridge Technology Partners 1998 - 2000
Cambridge Technoloy Partners 1996 - 1998
Bacardi 1988 - 1995
Skills
Business Intelligence, Data Warehousing, ETL, Enterprise Architecture, ITIL, Information Technology, Integration, Management, Microsoft SQL Server, Oracle, Project Management, SSIS, Databases, Troubleshooting, SDLC
Education
University of Puerto Rico 1982 — 1987
Bachelor of Business Administration (BBA), Management Information Systems
Shinolia Pickens's TeleTech Experience March 2003 - August 2005
Job Consumer Services Professional
Industry Consumer Services
Experience
AT&T August 2005 - Present
Teletech March 2003 - August 2005
Skills
Call Center, Customer Service, Troubleshooting, Customer Relations, Customer Satisfaction, Billing
Education
University of Alabama at Birmingham
Accounting/Marketing
Jackson High School 1996 — 2000
advanced diploma
AT&T August 2005 - Present
Teletech March 2003 - August 2005
Skills
Call Center, Customer Service, Troubleshooting, Customer Relations, Customer Satisfaction, Billing
Education
University of Alabama at Birmingham
Accounting/Marketing
Jackson High School 1996 — 2000
advanced diploma
Mercedes Shepard's TeleTech Experience October 2004 - April 2006
Job Billing and Ordering Associate at Vonage
Industry Telecommunications
Experience
Vonage May 2006 - Present
TeleTech October 2004 - April 2006
Every Day Expressions (Sears corporation) October 2002 - June 2004
Skills
Telecommunications, Invoicing, Call Centers, Process Improvement, Customer Satisfaction, Forecasting, Software Documentation, Analysis, Management, VoIP, Budgets, System Administration, Customer Service, Training, Customer Experience
Education
Virginia Commonwealth University 1997 — 1998
Thomas Nelson Community College
Vonage May 2006 - Present
TeleTech October 2004 - April 2006
Every Day Expressions (Sears corporation) October 2002 - June 2004
Skills
Telecommunications, Invoicing, Call Centers, Process Improvement, Customer Satisfaction, Forecasting, Software Documentation, Analysis, Management, VoIP, Budgets, System Administration, Customer Service, Training, Customer Experience
Education
Virginia Commonwealth University 1997 — 1998
Thomas Nelson Community College
Ashton Werling's TeleTech Experience August 2008 - January 2009
Job
Industry Legal Services
Experience
rainbow February 2010 - Present
Lorain County Prosecutor's Office March 2011 - April 2011
TeleTech August 2008 - January 2009
Education
Tiffin University 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Criminal Justice and Corrections
rainbow February 2010 - Present
Lorain County Prosecutor's Office March 2011 - April 2011
TeleTech August 2008 - January 2009
Education
Tiffin University 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Criminal Justice and Corrections
Dominique Mason's TeleTech Experience November 2007 - July 2012
Job Virtual Agent
Industry Telecommunications
Experience
Kelly Services September 2012 - December 2012
West Corporation November 2007 - December 2012
TeleTech November 2007 - July 2012
Skills
Direct Sales, Customer Service
Education
Tidewater Community College 2012 — 2014
Kelly Services September 2012 - December 2012
West Corporation November 2007 - December 2012
TeleTech November 2007 - July 2012
Skills
Direct Sales, Customer Service
Education
Tidewater Community College 2012 — 2014
Shalya Richardson's TeleTech Experience February 2007 - December 2007
Job
Industry Computer Games
Experience
Alchemic Dream August 2013 - Present
Educational Testing Service (ETS) March 2015 - July 2015
NCM Publishing February 2013 - June 2013
ACTIVE Network January 2013 - May 2013
The Active Network March 2012 - September 2012
Reserve America August 2008 - January 2010
TeleTech February 2007 - December 2007
Skills
Customer Service, Time Management, Oral & Written..., Microsoft Office, Avaya, Phone Etiquette, Multi Tasking, Virtual Teams, E-Learning, Problem Solving, Computer Proficiency, Tumblr, Facebook, Pinterest, Twitter, Dropbox, Skype, Technical Support, Zendesk, Customer Support, Management, Communication
Education
Devry University 2012 — 2014
Bachelor's degree, Technical Management
Trident Technical College 2010 — 2012
Associate's degree, Marketing, Business Management
American School 2003 — 2005
High School Diploma
Alchemic Dream August 2013 - Present
Educational Testing Service (ETS) March 2015 - July 2015
NCM Publishing February 2013 - June 2013
ACTIVE Network January 2013 - May 2013
The Active Network March 2012 - September 2012
Reserve America August 2008 - January 2010
TeleTech February 2007 - December 2007
Skills
Customer Service, Time Management, Oral & Written..., Microsoft Office, Avaya, Phone Etiquette, Multi Tasking, Virtual Teams, E-Learning, Problem Solving, Computer Proficiency, Tumblr, Facebook, Pinterest, Twitter, Dropbox, Skype, Technical Support, Zendesk, Customer Support, Management, Communication
Education
Devry University 2012 — 2014
Bachelor's degree, Technical Management
Trident Technical College 2010 — 2012
Associate's degree, Marketing, Business Management
American School 2003 — 2005
High School Diploma
Al Bustamante's TeleTech Experience December 2007 - October 2009
Job Retail Professional
Industry Retail
Experience
Walmart December 2012 - July 2013
STi Prepaid January 2010 - March 2011
TeleTech December 2007 - October 2009
TJX April 2006 - August 2007
jcpenney May 2003 - May 2005
Skills
Extremely proficient in...
Education
University of Arizona 2009 — 2011
Bachelor of Arts (B.A.), Psychology, 3.0
Walmart December 2012 - July 2013
STi Prepaid January 2010 - March 2011
TeleTech December 2007 - October 2009
TJX April 2006 - August 2007
jcpenney May 2003 - May 2005
Skills
Extremely proficient in...
Education
University of Arizona 2009 — 2011
Bachelor of Arts (B.A.), Psychology, 3.0
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc