TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
TeleTech List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TeleTech. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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TeleTech Employees
Employee
Years
Job
Industry
K7AH Hill K7AH Hill's TeleTech Experience October 2010 - June 2013
Job Retired at Law Enforcement Agency/Government
Industry Outsourcing/Offshoring
Experience
Law Enforcement Agency/Government June 2013 - Present
TeleTech October 2010 - June 2013
US Army June 1971 - August 2006
Skills
Call Centers, BPO, Workforce Management, Customer Experience, Contact Centers, Customer Satisfaction, Service Delivery, Technical Support, Sla, Outsourcing, Inbound Marketing, Transition Management, Call Center Development, Customer Service, Troubleshooting, Avaya, Vendor Management, Data Entry, Windows 7, Team Management
Education
Hawaii Pacific University 1985 — 1986
Associate's degree in supervisory leadership (ASL), Business Administration and Management, General, 4.0
Flathead Valley Community College 1969 — 1970
None, Forest Technology/Technician
Law Enforcement Agency/Government June 2013 - Present
TeleTech October 2010 - June 2013
US Army June 1971 - August 2006
Skills
Call Centers, BPO, Workforce Management, Customer Experience, Contact Centers, Customer Satisfaction, Service Delivery, Technical Support, Sla, Outsourcing, Inbound Marketing, Transition Management, Call Center Development, Customer Service, Troubleshooting, Avaya, Vendor Management, Data Entry, Windows 7, Team Management
Education
Hawaii Pacific University 1985 — 1986
Associate's degree in supervisory leadership (ASL), Business Administration and Management, General, 4.0
Flathead Valley Community College 1969 — 1970
None, Forest Technology/Technician
Daniel Wiebe Daniel Wiebe's TeleTech Experience September 2009 - July 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
TeleTech September 2009 - July 2013
Stageline Pizza June 2003 - July 2013
Consumer Direct June 1997 - July 2009
United States Marine Corps March 1994 - March 1997
Skills
Photography, Management, Project Management, Team Leadership, Job Coaching, Positive Can-do Attitude, Customer Service, Personal Development, Friendly Personality, Schedules, Schedule Control, Logistics, Conflict Resolution, Get Along Well with..., Getting The Job Done, Microsoft Office, Outlook, SharePoint, Healthcare, Highly motivated..., Outstanding..., Collaboration, Public Relations, Stress Management, Time Management, Adaptability, Flexibility, Organization &..., Leadership, Customer Satisfaction, Call Centers, Coaching, Call Center Development
Education
Montana State University-Bozeman 2000 — 2004
Bachelor of Business Administration (BBA), Business/Commerce, Health Care, 3.7
Flathead Valley Community College 1998 — 2004
Associate's degree, Computer Science, History, Pre-Nursing Studies
TeleTech September 2009 - July 2013
Stageline Pizza June 2003 - July 2013
Consumer Direct June 1997 - July 2009
United States Marine Corps March 1994 - March 1997
Skills
Photography, Management, Project Management, Team Leadership, Job Coaching, Positive Can-do Attitude, Customer Service, Personal Development, Friendly Personality, Schedules, Schedule Control, Logistics, Conflict Resolution, Get Along Well with..., Getting The Job Done, Microsoft Office, Outlook, SharePoint, Healthcare, Highly motivated..., Outstanding..., Collaboration, Public Relations, Stress Management, Time Management, Adaptability, Flexibility, Organization &..., Leadership, Customer Satisfaction, Call Centers, Coaching, Call Center Development
Education
Montana State University-Bozeman 2000 — 2004
Bachelor of Business Administration (BBA), Business/Commerce, Health Care, 3.7
Flathead Valley Community College 1998 — 2004
Associate's degree, Computer Science, History, Pre-Nursing Studies
Chris Bowe Chris Bowe's TeleTech Experience January 2012 - September 2015
Job Chief Procurement Officer, VP of Strategic Sourcing and Global Real Estate at Western Union
Industry Financial Services
Experience
Western Union September 2015 - Present
TeleTech January 2012 - September 2015
Unisys July 2009 - January 2012
Nateva Management Consulting September 2008 - August 2009
Sprint Nextel August 2005 - September 2008
Nextel 2003 - 2005
Nextel 1999 - 2003
MCI Communications 1998 - 1999
The National Council for Soviet and East European Research 1989 - 1998
Skills
Strategic Sourcing, Vendor Management, Contract Negotiations, Procurement, Supply Chain Management, Data Transformation, Program Management, Contract Negotiation, IT Management, Management, Purchasing, Process Improvement, Cross-functional Team..., Business Process..., Telecommunications, Outsourcing, PMO, Operations Management, ERP, Integration, Management Consulting, Team Leadership, Mergers, Leadership, Project Management, Business Transformation, Change Management, Project Planning, Strategic Planning, Business Strategy, Supply Chain, Sourcing, Strategy, Consulting, Training, Entrepreneurship, Business Process..., Six Sigma, Business Process, Strategic Partnerships, Team Management, Lean Manufacturing, IT Strategy, Enterprise Software, CRM, Business Analysis, Information Technology
Education
Georgetown University
Masters degree and Certificate
Hobart College
BA
Western Union September 2015 - Present
TeleTech January 2012 - September 2015
Unisys July 2009 - January 2012
Nateva Management Consulting September 2008 - August 2009
Sprint Nextel August 2005 - September 2008
Nextel 2003 - 2005
Nextel 1999 - 2003
MCI Communications 1998 - 1999
The National Council for Soviet and East European Research 1989 - 1998
Skills
Strategic Sourcing, Vendor Management, Contract Negotiations, Procurement, Supply Chain Management, Data Transformation, Program Management, Contract Negotiation, IT Management, Management, Purchasing, Process Improvement, Cross-functional Team..., Business Process..., Telecommunications, Outsourcing, PMO, Operations Management, ERP, Integration, Management Consulting, Team Leadership, Mergers, Leadership, Project Management, Business Transformation, Change Management, Project Planning, Strategic Planning, Business Strategy, Supply Chain, Sourcing, Strategy, Consulting, Training, Entrepreneurship, Business Process..., Six Sigma, Business Process, Strategic Partnerships, Team Management, Lean Manufacturing, IT Strategy, Enterprise Software, CRM, Business Analysis, Information Technology
Education
Georgetown University
Masters degree and Certificate
Hobart College
BA
ARMISHA SMITH ARMISHA SMITH's TeleTech Experience October 2012 - February 2013
Job Emt
Industry Hospital & Health Care
Experience
The United States Army Reserve Southfield, MI October 2008 - Present
TeleTech October 2012 - February 2013
Home Life Styles August 2011 - September 2012
Skills
Microsoft Office, EMT, BLS, Phlebotomy, Airway Management, Prehospital Care, Customer Service, Work Very Well with..., Team Building, Learning Quickly, People Skills, Communication Skills, Analytical Skills
Education
Florida Technical College 2013 — 2014
Business, Management
The United States Army Reserve Southfield, MI October 2008 - Present
TeleTech October 2012 - February 2013
Home Life Styles August 2011 - September 2012
Skills
Microsoft Office, EMT, BLS, Phlebotomy, Airway Management, Prehospital Care, Customer Service, Work Very Well with..., Team Building, Learning Quickly, People Skills, Communication Skills, Analytical Skills
Education
Florida Technical College 2013 — 2014
Business, Management
Bryan Lutgen's TeleTech Experience September 2005 - December 2009
Job President at Wheelbound Productions and Marketing Director at Montana Jack's Outpost
Industry Computer Software
Experience
Montana Jack's Outpost March 2015 - Present
Wheelbound Productions October 2014 - Present
McGarveyAnderson, PLLC July 2014 - December 2014
MarketSource Inc. June 2014 - July 2014
Friends of Irish Studies January 2014 - May 2014
Walmart April 2010 - April 2012
Flathead Valley Community College August 2011 - December 2011
TeleTech September 2005 - December 2009
Great Falls Tribune October 2004 - September 2005
Jim Dowen's Nissan, Mazda, Subaru September 2003 - October 2004
Skills
Marketing, WordPress Design, HTML, CSS, Customer Service, Business Analysis, Microsoft Office, Microsoft Excel, XP/Vista/7, Social Media Marketing, Mac OS, Public Speaking, Microsoft Word, Social Media Blogging, Java, JavaScript, Project Management, Software Development, Software Project..., Windows Vista, Team Building, Leadership, Management, Team Leadership, Social Media, PowerPoint, Computer Science, Computer Repair, Computer Security, Computer Software..., Customer Service..., Customer Service..., Software, Software Design, Microsoft Technologies, Visio, Windows Movie Maker, Windows 7, Windows XP Pro, Windows 2000, IT Hardware Support, IT Recruitment, Debt Management, Debt Settlement, Consumer Debt, Credit Cards, Lines Of Credit, Credit Analysis, Microsoft SQL Server
Education
Google 2014 — 2014
Google Analytics Platform Principles- Certification, Computer Systems Analysis
The University of Montana - School of Business Administration 2012 — 2014
Bachelor's degree, Management Information Systems and Services
Flathead Valley Community College 2010 — 2012
Associate of Science (A.S.), Computer Science, 3.4 GPA
Stream University 2001 — 2002
A+ Certification, Computer Science
Montana Jack's Outpost March 2015 - Present
Wheelbound Productions October 2014 - Present
McGarveyAnderson, PLLC July 2014 - December 2014
MarketSource Inc. June 2014 - July 2014
Friends of Irish Studies January 2014 - May 2014
Walmart April 2010 - April 2012
Flathead Valley Community College August 2011 - December 2011
TeleTech September 2005 - December 2009
Great Falls Tribune October 2004 - September 2005
Jim Dowen's Nissan, Mazda, Subaru September 2003 - October 2004
Skills
Marketing, WordPress Design, HTML, CSS, Customer Service, Business Analysis, Microsoft Office, Microsoft Excel, XP/Vista/7, Social Media Marketing, Mac OS, Public Speaking, Microsoft Word, Social Media Blogging, Java, JavaScript, Project Management, Software Development, Software Project..., Windows Vista, Team Building, Leadership, Management, Team Leadership, Social Media, PowerPoint, Computer Science, Computer Repair, Computer Security, Computer Software..., Customer Service..., Customer Service..., Software, Software Design, Microsoft Technologies, Visio, Windows Movie Maker, Windows 7, Windows XP Pro, Windows 2000, IT Hardware Support, IT Recruitment, Debt Management, Debt Settlement, Consumer Debt, Credit Cards, Lines Of Credit, Credit Analysis, Microsoft SQL Server
Education
Google 2014 — 2014
Google Analytics Platform Principles- Certification, Computer Systems Analysis
The University of Montana - School of Business Administration 2012 — 2014
Bachelor's degree, Management Information Systems and Services
Flathead Valley Community College 2010 — 2012
Associate of Science (A.S.), Computer Science, 3.4 GPA
Stream University 2001 — 2002
A+ Certification, Computer Science
Brent Prokaski Brent Prokaski's TeleTech Experience October 2008 - May 2009
Job Financial Analyst at LenderLive Network, Inc.
Industry Financial Services
Experience
LenderLive Network, Inc. November 2011 - Present
StarTek June 2009 - October 2011
TeleTech October 2008 - May 2009
Deloitte September 2007 - September 2008
Skills
Accounting, Financial Reporting, General Ledger, Financial Analysis, Finance, Auditing, Analysis, Internal Controls, Process Improvement
Education
Fort Lewis College 2002 — 2007
Bachelor of Arts (BA), Accounting and Finance
LenderLive Network, Inc. November 2011 - Present
StarTek June 2009 - October 2011
TeleTech October 2008 - May 2009
Deloitte September 2007 - September 2008
Skills
Accounting, Financial Reporting, General Ledger, Financial Analysis, Finance, Auditing, Analysis, Internal Controls, Process Improvement
Education
Fort Lewis College 2002 — 2007
Bachelor of Arts (BA), Accounting and Finance
Rebecca Partin's TeleTech Experience October 2014 - Present
Job Customer Service at TeleTech
Industry Consumer Services
Experience
TeleTech October 2014 - Present
BamBams April 2012 - May 2014
Skills
Social Media, Customer Service, Sales, Problem Solving, Microsoft Office, Strategic Planning, Leadership
Education
George Mason University 2011 — 2014
Bachelor of Arts (BA), Drawing
Northern Virginia Community College 2009 — 2011
TeleTech October 2014 - Present
BamBams April 2012 - May 2014
Skills
Social Media, Customer Service, Sales, Problem Solving, Microsoft Office, Strategic Planning, Leadership
Education
George Mason University 2011 — 2014
Bachelor of Arts (BA), Drawing
Northern Virginia Community College 2009 — 2011
Sarah Gammon Sarah Gammon's TeleTech Experience September 2012 - January 2014
Job Owner/CEO at Direct Biz, LLC
Industry Information Services
Experience
Direct Biz, LLC November 2011 - Present
1800flowers.com December 2013 - May 2014
TeleTech September 2012 - January 2014
Skills
Home Care, Medical Terminology, Vital Signs, BLS, Healthcare, Patient Safety, Cpr Certified, Direct Patient Care, Hospitals, Customer Service, Call Center..., Small Business, Entrepreneurship, Call Centers, Strategy
Education
Grand Canyon University 2012 — 2014
Bachelor's of Science in Healthcare Admin./Psychology, Health Care
Florida Agricultural and Mechanical University 2008 — 2011
Health Care Management
Lively Technical Center 2010 — 2010
Certificate, Nursing Assistant
Direct Biz, LLC November 2011 - Present
1800flowers.com December 2013 - May 2014
TeleTech September 2012 - January 2014
Skills
Home Care, Medical Terminology, Vital Signs, BLS, Healthcare, Patient Safety, Cpr Certified, Direct Patient Care, Hospitals, Customer Service, Call Center..., Small Business, Entrepreneurship, Call Centers, Strategy
Education
Grand Canyon University 2012 — 2014
Bachelor's of Science in Healthcare Admin./Psychology, Health Care
Florida Agricultural and Mechanical University 2008 — 2011
Health Care Management
Lively Technical Center 2010 — 2010
Certificate, Nursing Assistant
Marilyn Waldman's TeleTech Experience June 1995 - December 1995
Job Software Engineer at Self Employed
Industry Computer Software
Experience
Info-Tel, Inc. 1995 - 1997
TeleTech June 1995 - December 1995
AT&T August 1983 - May 1994
AT&T 1988 - 1991
University of Colorado 1980 - 1984
Skills
Software Architectural..., Software Development, SQL, Oracle, Project Management, Data Modeling, RDBMS, Agile Methodologies, Databases, Software Project..., Programming, New Business Development, Software Design, C#, d3.js, REST, JSON, Architecture, MVC, Software Engineering, Object Oriented Design, Database Design, .NET, Git, JavaScript, Web Services, Node.js, Scrum, Algorithms, Spark
Education
University of Colorado at Boulder 1980 — 1984
Master of Science (MS), Computer Science
Fort Lewis College 1973 — 1977
BS, Chemistry
Info-Tel, Inc. 1995 - 1997
TeleTech June 1995 - December 1995
AT&T August 1983 - May 1994
AT&T 1988 - 1991
University of Colorado 1980 - 1984
Skills
Software Architectural..., Software Development, SQL, Oracle, Project Management, Data Modeling, RDBMS, Agile Methodologies, Databases, Software Project..., Programming, New Business Development, Software Design, C#, d3.js, REST, JSON, Architecture, MVC, Software Engineering, Object Oriented Design, Database Design, .NET, Git, JavaScript, Web Services, Node.js, Scrum, Algorithms, Spark
Education
University of Colorado at Boulder 1980 — 1984
Master of Science (MS), Computer Science
Fort Lewis College 1973 — 1977
BS, Chemistry
Brandon M. Reeves Brandon M. Reeves's TeleTech Experience May 2012 - March 2014
Job Western Field RepresentativeHonda LCC at Minacs Marketing Solutions
Industry Automotive
Experience
Minacs Marketing Solutions April 2014 - Present
TeleTech May 2012 - March 2014
Hyundai Motor America/Convergys/Adecco February 2011 - April 2012
Self Employed/Independent Representative for Monster Marketing Group June 2009 - January 2011
San Gabriel Valley Newspaper Group April 2007 - June 2009
Made-U-Look Promtions March 2005 - March 2007
Caravan Canopy International, Inc. September 2002 - July 2004
Universal Auto Frames February 2000 - August 2002
Nissan of Long Beach September 1999 - February 2000
Marubeni Auto Group January 1997 - August 1999
Skills
Advertising, Social Media Marketing, Online Advertising, Management, Sales, New Business Development, Creative Direction, Customer Satisfaction, Event Planning, Web Design, Direct Mail, Customer Service, Entrepreneurship, Budgets, Illustrator, Contract Negotiation, Photoshop, Automotive, WordPress, Operations Management, Market Research, Social Media, CRM, Online Marketing, Email Marketing, Social Networking
Education
Fullerton College
Business/Engineering
Minacs Marketing Solutions April 2014 - Present
TeleTech May 2012 - March 2014
Hyundai Motor America/Convergys/Adecco February 2011 - April 2012
Self Employed/Independent Representative for Monster Marketing Group June 2009 - January 2011
San Gabriel Valley Newspaper Group April 2007 - June 2009
Made-U-Look Promtions March 2005 - March 2007
Caravan Canopy International, Inc. September 2002 - July 2004
Universal Auto Frames February 2000 - August 2002
Nissan of Long Beach September 1999 - February 2000
Marubeni Auto Group January 1997 - August 1999
Skills
Advertising, Social Media Marketing, Online Advertising, Management, Sales, New Business Development, Creative Direction, Customer Satisfaction, Event Planning, Web Design, Direct Mail, Customer Service, Entrepreneurship, Budgets, Illustrator, Contract Negotiation, Photoshop, Automotive, WordPress, Operations Management, Market Research, Social Media, CRM, Online Marketing, Email Marketing, Social Networking
Education
Fullerton College
Business/Engineering
Alexandra Marr Alexandra Marr's TeleTech Experience 2011 - 2012
Job Telecommunications Professional
Industry Telecommunications
Experience
TeleTech 2011 - 2012
Levy Restaurants July 2010 - January 2011
Big Easy Cajun September 2005 - October 2008
Education
Florida State College at Jacksonville 2007 — 2015
Virginia College 2008 — 2009
TeleTech 2011 - 2012
Levy Restaurants July 2010 - January 2011
Big Easy Cajun September 2005 - October 2008
Education
Florida State College at Jacksonville 2007 — 2015
Virginia College 2008 — 2009
Rick Batlle's TeleTech Experience 2006 - October 2013
Job Program Manager, CS Site Strategy at Amazon
Industry Real Estate
Experience
Amazon June 2014 - Present
CBRE October 2013 - July 2014
TeleTech 2006 - October 2013
Club Acquisitions 2005 - 2006
RicksBooks Inc 2002 - 2006
US Army 1998 - 2002
Skills
Due Diligence, Financial Analysis, Negotiation, Research, Business Planning, Site Selection, Outsourcing, Forecasting, Location Intelligence, Real Estate, Strategy, Budgets, Analysis, Management Consulting, Change Management, Risk Management, Market Analysis, Mergers & Acquisitions, Vendor Management, Strategic Planning, Management, Project Management, Training, Team Building, Marketing Strategy, Sales, Process Improvement, Contract Negotiation, Project Planning, Leadership, CRM, Finance, Executive Management, Customer Service, Auditing, Business Development, Managerial Finance, Operations Management, Business Strategy, Business Process..., Portfolio Management, Team Leadership, BPO
Education
Colorado Real Estate License 2010 — 2011
CoreNet 2007 — 2011
Master, Corporate Real Estate
Florida State University 2002 — 2005
Master's degree, Applied Economics
IREM
CPM Candidate
Amazon June 2014 - Present
CBRE October 2013 - July 2014
TeleTech 2006 - October 2013
Club Acquisitions 2005 - 2006
RicksBooks Inc 2002 - 2006
US Army 1998 - 2002
Skills
Due Diligence, Financial Analysis, Negotiation, Research, Business Planning, Site Selection, Outsourcing, Forecasting, Location Intelligence, Real Estate, Strategy, Budgets, Analysis, Management Consulting, Change Management, Risk Management, Market Analysis, Mergers & Acquisitions, Vendor Management, Strategic Planning, Management, Project Management, Training, Team Building, Marketing Strategy, Sales, Process Improvement, Contract Negotiation, Project Planning, Leadership, CRM, Finance, Executive Management, Customer Service, Auditing, Business Development, Managerial Finance, Operations Management, Business Strategy, Business Process..., Portfolio Management, Team Leadership, BPO
Education
Colorado Real Estate License 2010 — 2011
CoreNet 2007 — 2011
Master, Corporate Real Estate
Florida State University 2002 — 2005
Master's degree, Applied Economics
IREM
CPM Candidate
Shane Shiels, SDC Shane Shiels, SDC's TeleTech Experience 2000 - 2002
Job In pursuit of the next great opportunity!
Industry Computer Software
Experience
Protek Systems a Division of TUC February 2011 - August 2013
Dixon Associates 2006 - 2011
TeleTech 2000 - 2002
Info-Tech Research Group 1998 - 2000
Skills
Sales, Advertising, CRM, New Business Development, ENFP, Customer Satisfaction, Customer Service, Project Management, Microsoft Office, Change Management, Sales Management, Solution Selling, Call Center, Marketing Strategy, Team Management, Team Leadership, Account Management, Management, Business Planning, Project Planning, Sales Process, Process Improvement, Business Development, Program Management, Strategic Partnerships, Strategic Planning, Business Strategy, Marketing, Negotiation, Windows, Direct Sales, Vendor Management, Networking, Strategy, B2B
Education
Fanshawe College 2004 — 2006
MPT, Automotive Marketing
Puck Stoppers
Goaltending
Protek Systems a Division of TUC February 2011 - August 2013
Dixon Associates 2006 - 2011
TeleTech 2000 - 2002
Info-Tech Research Group 1998 - 2000
Skills
Sales, Advertising, CRM, New Business Development, ENFP, Customer Satisfaction, Customer Service, Project Management, Microsoft Office, Change Management, Sales Management, Solution Selling, Call Center, Marketing Strategy, Team Management, Team Leadership, Account Management, Management, Business Planning, Project Planning, Sales Process, Process Improvement, Business Development, Program Management, Strategic Partnerships, Strategic Planning, Business Strategy, Marketing, Negotiation, Windows, Direct Sales, Vendor Management, Networking, Strategy, B2B
Education
Fanshawe College 2004 — 2006
MPT, Automotive Marketing
Puck Stoppers
Goaltending
Chrystal Kunesh's TeleTech Experience February 2011 - October 2013
Job Health Care Office Management Student
Industry Hospital & Health Care
Experience
National Flood Services October 2013 - September 2014
TeleTech February 2011 - October 2013
Homestead Cafe September 2006 - September 2008
Spinnaker Bar and Casino January 2003 - May 2005
Skills
Call Centers, Workforce Management, Customer Service, BPO, Outsourcing, Customer Experience, Customer Satisfaction, Contact Centers, Customer Retention, Inbound Marketing, Sla, Team Management, processing flood..., Call Center Development
Education
Flathead Valley Community College 2015 — 2017
Associate's Degree, Health/Health Care Administration/Management, Freshmen
Kaplan University-Davenport Campus 2013 — 2014
Associate of Science (AS), Mental Health Counseling/Counselor
Flathead Valley Community College 2011 — 2011
General Education Diplomia, General
National Flood Services October 2013 - September 2014
TeleTech February 2011 - October 2013
Homestead Cafe September 2006 - September 2008
Spinnaker Bar and Casino January 2003 - May 2005
Skills
Call Centers, Workforce Management, Customer Service, BPO, Outsourcing, Customer Experience, Customer Satisfaction, Contact Centers, Customer Retention, Inbound Marketing, Sla, Team Management, processing flood..., Call Center Development
Education
Flathead Valley Community College 2015 — 2017
Associate's Degree, Health/Health Care Administration/Management, Freshmen
Kaplan University-Davenport Campus 2013 — 2014
Associate of Science (AS), Mental Health Counseling/Counselor
Flathead Valley Community College 2011 — 2011
General Education Diplomia, General
Marco Toso, CHRL Marco Toso, CHRL's TeleTech Experience November 2005 - August 2010
Job Pension and Benefits Assistant at St. Joseph's Health Care London
Industry Human Resources
Experience
St. Joseph's Health Care London July 2013 - Present
Human Resources Professionals of London & District (HRPLD) July 2013 - July 2014
VON Canada April 2011 - May 2013
DBG Canada Limited October 2010 - December 2010
TeleTech November 2005 - August 2010
TeleTech June 2005 - November 2005
Skills
Employee Relations, Benefits Administration, Payroll, HRIS, New Hire Orientations, Customer Service, Employee Benefits, Human Resources, Talent Acquisition, Applicant Tracking..., Onboarding, Training
Education
Fanshawe College 2002 — 2004
Human Resources Management
King's University College 1994 — 1998
Bachelor of Arts, Honors Sociology
St. Joseph's Health Care London July 2013 - Present
Human Resources Professionals of London & District (HRPLD) July 2013 - July 2014
VON Canada April 2011 - May 2013
DBG Canada Limited October 2010 - December 2010
TeleTech November 2005 - August 2010
TeleTech June 2005 - November 2005
Skills
Employee Relations, Benefits Administration, Payroll, HRIS, New Hire Orientations, Customer Service, Employee Benefits, Human Resources, Talent Acquisition, Applicant Tracking..., Onboarding, Training
Education
Fanshawe College 2002 — 2004
Human Resources Management
King's University College 1994 — 1998
Bachelor of Arts, Honors Sociology
Felicia Joscelyn's TeleTech Experience
Job Account Services Representative at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech
Skills
Call Center
Education
Florida State University 2005 — 2007
TeleTech
Skills
Call Center
Education
Florida State University 2005 — 2007
Christine Robinson B.B.A., A.S., M.B.A Christine Robinson B.B.A., A.S., M.B.A's TeleTech Experience April 1999 - November 2000
Job Senior Marketing Director at Retirement Income Consultants
Industry Information Technology and Services
Experience
Ascension Health January 2012 - Present
City of Birmingham October 2009 - December 2011
Accenture April 2008 - March 2009
Eileen Claman, Inc June 2007 - November 2007
Berkeley and Associates April 2006 - June 2007
CBTeam July 2005 - January 2006
Urban League of Greater Cincinnati August 2004 - May 2005
Jefferson State Community College August 2001 - July 2004
TeleTech April 1999 - November 2000
Skills
Mergers, Instructional Design, Program Management, Software Documentation, Training, Project Management, Human Resources, Management, CRM, Analysis, Technical Writing, Troubleshooting, Interviews, E-Learning, Telecommunications, Organizational..., Leadership Development, Change Management, Management Consulting, Leadership, PowerPoint, Microsoft Office, Coaching, Process Improvement, Business Analysis, Workshop Facilitation, Microsoft Excel, Training Delivery, Staff Development, Organizational..., Business Process...
Education
Faulkner University 2000 — 2002
Master, Management Science
Ascension Health January 2012 - Present
City of Birmingham October 2009 - December 2011
Accenture April 2008 - March 2009
Eileen Claman, Inc June 2007 - November 2007
Berkeley and Associates April 2006 - June 2007
CBTeam July 2005 - January 2006
Urban League of Greater Cincinnati August 2004 - May 2005
Jefferson State Community College August 2001 - July 2004
TeleTech April 1999 - November 2000
Skills
Mergers, Instructional Design, Program Management, Software Documentation, Training, Project Management, Human Resources, Management, CRM, Analysis, Technical Writing, Troubleshooting, Interviews, E-Learning, Telecommunications, Organizational..., Leadership Development, Change Management, Management Consulting, Leadership, PowerPoint, Microsoft Office, Coaching, Process Improvement, Business Analysis, Workshop Facilitation, Microsoft Excel, Training Delivery, Staff Development, Organizational..., Business Process...
Education
Faulkner University 2000 — 2002
Master, Management Science
Heath Verhovshek Heath Verhovshek's TeleTech Experience October 2005 - March 2007
Job Application Support Specialist at Kalispell Regional Medical Center
Industry Information Technology and Services
Experience
Kalispell Regional Medical Center August 2013 - Present
Montana Technical Solutions June 2012 - August 2013
Geek Squad July 2007 - July 2012
TeleTech October 2005 - March 2007
Captain's Marine April 2003 - February 2004
Skills
Public Speaking, Computers, Computer Repair, Computer Proficiency, Help Desk Support, Troubleshooting, Windows 7, Windows XP, Laptops, Technical Support, Remote Desktop, Customer Service, Active Directory, Windows Vista, Windows Server, Computer Hardware, Wireless Networking, Printers, Customer Satisfaction, Windows, Software Installation, Sales, OS X, Operating Systems, Antivirus, Workstations, Hardware, XP, Customer Retention, Microsoft Office, Servers, Desktop Computers, Computer Maintenance, IT Solutions, HTML, Information Technology, Dell Computers, Hardware Support, Windows XP Pro, Virus Removal, Norton Ghost, Group Policy
Education
Flathead Valley Community College 2000 — 2003
none, Computer and Information Sciences and Support Services
Harcourt High School 1999 — 2000
HS Diploma, Computer and Network Troubleshooting
Kalispell Regional Medical Center August 2013 - Present
Montana Technical Solutions June 2012 - August 2013
Geek Squad July 2007 - July 2012
TeleTech October 2005 - March 2007
Captain's Marine April 2003 - February 2004
Skills
Public Speaking, Computers, Computer Repair, Computer Proficiency, Help Desk Support, Troubleshooting, Windows 7, Windows XP, Laptops, Technical Support, Remote Desktop, Customer Service, Active Directory, Windows Vista, Windows Server, Computer Hardware, Wireless Networking, Printers, Customer Satisfaction, Windows, Software Installation, Sales, OS X, Operating Systems, Antivirus, Workstations, Hardware, XP, Customer Retention, Microsoft Office, Servers, Desktop Computers, Computer Maintenance, IT Solutions, HTML, Information Technology, Dell Computers, Hardware Support, Windows XP Pro, Virus Removal, Norton Ghost, Group Policy
Education
Flathead Valley Community College 2000 — 2003
none, Computer and Information Sciences and Support Services
Harcourt High School 1999 — 2000
HS Diploma, Computer and Network Troubleshooting
Angela Quaite's TeleTech Experience June 2003 - May 2004
Job Personal Support Worker at Saint Elizabeth Health Care
Industry Hospital & Health Care
Experience
Saint Elizabeth Health Care August 2012 - Present
Glendale Crossing February 2010 - December 2011
Saint Elizabeth Health Care February 2009 - January 2010
Webst@tion Computer Center April 2006 - September 2006
Morrison Healthcare Food Services March 2005 - April 2006
Bargin Shop May 2004 - April 2005
TeleTech June 2003 - May 2004
Skills
Customer Service, Cpr Certified, Elder Care, Microsoft Word, Healthcare, Treatment, First Aid, Troubleshooting, Microsoft Office, Software Documentation
Education
Fanshawe College 2013 — 2013
Letter of Recognition, Personal Support Worker
G.A Wheable Centre 2008 — 2009
Personal Support Certificate, Personal Support Worker
Academy of Learning 2001 — 2002
Personal Computer Support Specialist
H.B Beal Secondary School 1992 — 1996
Saint Elizabeth Health Care August 2012 - Present
Glendale Crossing February 2010 - December 2011
Saint Elizabeth Health Care February 2009 - January 2010
Webst@tion Computer Center April 2006 - September 2006
Morrison Healthcare Food Services March 2005 - April 2006
Bargin Shop May 2004 - April 2005
TeleTech June 2003 - May 2004
Skills
Customer Service, Cpr Certified, Elder Care, Microsoft Word, Healthcare, Treatment, First Aid, Troubleshooting, Microsoft Office, Software Documentation
Education
Fanshawe College 2013 — 2013
Letter of Recognition, Personal Support Worker
G.A Wheable Centre 2008 — 2009
Personal Support Certificate, Personal Support Worker
Academy of Learning 2001 — 2002
Personal Computer Support Specialist
H.B Beal Secondary School 1992 — 1996
Juli Mendoza's TeleTech Experience May 1997 - April 1998
Job Telecommunications Specialist
Industry Telecommunications
Experience
AT&T April 2013 - Present
T-Mobile August 2002 - June 2012
Adams County Colorado April 1998 - June 1998
TeleTech May 1997 - April 1998
Skills
Finance, Risk Management, Financial Audits, Quality Assurance, Quality Auditing, Management, Project Management, Telecommunications..., Help Desk Support, Remote Troubleshooting, Preventive Maintenance, Team Management, Telecommunications, Data Analysis, Avaya, Avaya Technologies, Customer Experience
Education
University of Phoenix 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Elemetary Education
Front Range Community College 1996 — 1997
General Studies
AT&T April 2013 - Present
T-Mobile August 2002 - June 2012
Adams County Colorado April 1998 - June 1998
TeleTech May 1997 - April 1998
Skills
Finance, Risk Management, Financial Audits, Quality Assurance, Quality Auditing, Management, Project Management, Telecommunications..., Help Desk Support, Remote Troubleshooting, Preventive Maintenance, Team Management, Telecommunications, Data Analysis, Avaya, Avaya Technologies, Customer Experience
Education
University of Phoenix 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Elemetary Education
Front Range Community College 1996 — 1997
General Studies
Malinda Beard, PHR's TeleTech Experience 2000 - 2002
Job Talent Acquisition Specialist at MESO SCALE DIAGNOSTICS
Industry Pharmaceuticals
Experience
MESO SCALE DIAGNOSTICS May 2014 - Present
Brio Resource Group September 2013 - May 2014
Covance, Inc. February 2007 - June 2013
West Virginia University Hospitals June 2005 - February 2007
Dewberry and Davis 2004 - 2005
C2 Portfolio 2003 - 2004
Teletech 2000 - 2002
Skills
Recruiting, Human Resources, Employee Relations, Talent Management, PeopleSoft, Leadership, Performance Management, Personnel Management, Internet Recruiting, Management, College Recruiting, Policy, Analysis, Temporary Placement, Talent Acquisition, Applicant Tracking..., Sourcing, Onboarding, Technical Recruiting, Word, Excel,...
Education
Fairmont State University 1996 — 2000
Bachelors, Business
MESO SCALE DIAGNOSTICS May 2014 - Present
Brio Resource Group September 2013 - May 2014
Covance, Inc. February 2007 - June 2013
West Virginia University Hospitals June 2005 - February 2007
Dewberry and Davis 2004 - 2005
C2 Portfolio 2003 - 2004
Teletech 2000 - 2002
Skills
Recruiting, Human Resources, Employee Relations, Talent Management, PeopleSoft, Leadership, Performance Management, Personnel Management, Internet Recruiting, Management, College Recruiting, Policy, Analysis, Temporary Placement, Talent Acquisition, Applicant Tracking..., Sourcing, Onboarding, Technical Recruiting, Word, Excel,...
Education
Fairmont State University 1996 — 2000
Bachelors, Business
Brien E. Neal's TeleTech Experience 2007 - 2009
Job Manager, Configuration Operations at UnitedHealthcare
Industry Hospital & Health Care
Experience
UnitedHealth Group March 2015 - Present
UnitedHealthcare July 2012 - March 2015
Affinion Group April 2009 - July 2012
TeleTech 2007 - 2009
Skills
Leadership, Call Center, Vendor Management, Management, Workforce Management, Process Improvement, Customer Experience, Call Centers, Contact Centers, Outsourcing, Service Delivery, Customer Satisfaction, BPO, CRM, Operations Management, Performance Management, Customer Retention
Education
Franklin University
MBA, Financial Leadership
UnitedHealth Group March 2015 - Present
UnitedHealthcare July 2012 - March 2015
Affinion Group April 2009 - July 2012
TeleTech 2007 - 2009
Skills
Leadership, Call Center, Vendor Management, Management, Workforce Management, Process Improvement, Customer Experience, Call Centers, Contact Centers, Outsourcing, Service Delivery, Customer Satisfaction, BPO, CRM, Operations Management, Performance Management, Customer Retention
Education
Franklin University
MBA, Financial Leadership
Kurtis Larocque's TeleTech Experience October 2000 - October 2005
Job
Industry Information Technology and Services
Experience
Halogen Software March 2014 - Present
BlackBerry August 2010 - March 2014
Mackenzie Financial August 2008 - August 2010
Dell Canada December 2005 - April 2008
TeleTech October 2000 - October 2005
Sykes January 1998 - September 2000
Skills
BMC Remedy, ITIL, Blackberry, Vendor Management, Technical Support, Incident Management, Troubleshooting, Service Delivery, Call Center, Workforce Management, Microsoft Exchange, Operating Systems, Servers, Active Directory, Computer Hardware, Management, Change Management, Training, VPN, TCP/IP, IT Management, XP, Hardware, Windows Server, Leadership, IT Operations, IT Service Management, Six Sigma, Business Process..., Team Leadership, Quality Assurance, SharePoint, Networking, Outsourcing, Performance Management, Blackberry Enterprise..., Assets Recovery
Education
Fanshawe College 1996 — 1998
Halogen Software March 2014 - Present
BlackBerry August 2010 - March 2014
Mackenzie Financial August 2008 - August 2010
Dell Canada December 2005 - April 2008
TeleTech October 2000 - October 2005
Sykes January 1998 - September 2000
Skills
BMC Remedy, ITIL, Blackberry, Vendor Management, Technical Support, Incident Management, Troubleshooting, Service Delivery, Call Center, Workforce Management, Microsoft Exchange, Operating Systems, Servers, Active Directory, Computer Hardware, Management, Change Management, Training, VPN, TCP/IP, IT Management, XP, Hardware, Windows Server, Leadership, IT Operations, IT Service Management, Six Sigma, Business Process..., Team Leadership, Quality Assurance, SharePoint, Networking, Outsourcing, Performance Management, Blackberry Enterprise..., Assets Recovery
Education
Fanshawe College 1996 — 1998
Bianca Mangum Bianca Mangum's TeleTech Experience August 2009 - January 2010
Job Retail Professional
Industry Consumer Services
Experience
New York City Rapid Repairs December 2012 - February 2013
New York City Department of Environmental Protection September 2012 - December 2012
Pilot Travel Center March 2011 - September 2011
Fernwood Hotel and Resort March 2007 - June 2010
TeleTech August 2009 - January 2010
Skills
Microsoft Office, Mac OS X, Windows 7
Education
Full Sail University 2012 — 2014
Sport Media and Marketing
Lock Haven University of Pennsylvania 2010 — 2012
Sport and Fitness Administration/Management
East Stroudsburg High School
High School Diploma
Full Sail University
BS, Sport Media and Marketing
New York City Rapid Repairs December 2012 - February 2013
New York City Department of Environmental Protection September 2012 - December 2012
Pilot Travel Center March 2011 - September 2011
Fernwood Hotel and Resort March 2007 - June 2010
TeleTech August 2009 - January 2010
Skills
Microsoft Office, Mac OS X, Windows 7
Education
Full Sail University 2012 — 2014
Sport Media and Marketing
Lock Haven University of Pennsylvania 2010 — 2012
Sport and Fitness Administration/Management
East Stroudsburg High School
High School Diploma
Full Sail University
BS, Sport Media and Marketing
Adam Reeve Adam Reeve's TeleTech Experience October 2011 - January 2012
Job MBA Candidate at Frostburg State University
Industry Gambling & Casinos
Experience
SLS Las Vegas July 2014 - June 2015
Mandalay Bay Resort & Casino August 2013 - June 2014
Caesars Entertainment Corporation May 2013 - August 2013
Station Casinos July 2012 - October 2012
Caesars Entertainment Corporation February 2012 - May 2012
TeleTech October 2011 - January 2012
Reeve Tax and Accounting Service November 2003 - May 2010
Bryan Farrish Radio Promotion September 2003 - August 2004
Skills
Customer Service, Microsoft Excel, Hotels, Team Building, Outlook, Cpr Certified, Software Documentation, Accounting, Sales, Training, Hospitality, Process Scheduler, Microsoft Access, Access, Management, Leadership, Microsoft Office
Education
Frostburg State University 2014 — 2015
Master of Business Administration (MBA), Business Administration and Management, General, 3.67 GPA
Western Governors University 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), Accounting
Musicians Institute 2003 — 2004
Vocational Certificate, Music Business, 3.85
Hurricane, High School 1995 — 1998
High School
SLS Las Vegas July 2014 - June 2015
Mandalay Bay Resort & Casino August 2013 - June 2014
Caesars Entertainment Corporation May 2013 - August 2013
Station Casinos July 2012 - October 2012
Caesars Entertainment Corporation February 2012 - May 2012
TeleTech October 2011 - January 2012
Reeve Tax and Accounting Service November 2003 - May 2010
Bryan Farrish Radio Promotion September 2003 - August 2004
Skills
Customer Service, Microsoft Excel, Hotels, Team Building, Outlook, Cpr Certified, Software Documentation, Accounting, Sales, Training, Hospitality, Process Scheduler, Microsoft Access, Access, Management, Leadership, Microsoft Office
Education
Frostburg State University 2014 — 2015
Master of Business Administration (MBA), Business Administration and Management, General, 3.67 GPA
Western Governors University 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), Accounting
Musicians Institute 2003 — 2004
Vocational Certificate, Music Business, 3.85
Hurricane, High School 1995 — 1998
High School
Felicia Monique Fields Felicia Monique Fields's TeleTech Experience January 1999 - January 2003
Job Desktop Services Help Desk Rep at Regions Financial Corporation
Industry Information Technology and Services
Experience
Regions Financial Corporation July 2012 - Present
Warren Averett 2014 - 2014
ITAC Solutions (Motion Industries) January 2012 - June 2012
Experis (Wells Fargo Bank) September 2011 - January 2012
Burr & Forman LLP July 2004 - May 2011
Bradley Arant Boult Cummings LLP 2004 - 2004
Digital Imaging Resources 2003 - 2004
TeleTech January 1999 - January 2003
Skills
Troubleshooting, Active Directory, Hardware, Outlook, Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, Windows 7, Software Documentation, SharePoint, Technical Support
Education
Independence University 2014 — 2015
Associate's degree, Graphic Design
Faulkner University 1997 — 1998
No Degree, Business Management
Ivy Technical College 1987 — 1988
Nelson Snider High School 1984 — 1986
High School Diploma
Regions Financial Corporation July 2012 - Present
Warren Averett 2014 - 2014
ITAC Solutions (Motion Industries) January 2012 - June 2012
Experis (Wells Fargo Bank) September 2011 - January 2012
Burr & Forman LLP July 2004 - May 2011
Bradley Arant Boult Cummings LLP 2004 - 2004
Digital Imaging Resources 2003 - 2004
TeleTech January 1999 - January 2003
Skills
Troubleshooting, Active Directory, Hardware, Outlook, Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, Windows 7, Software Documentation, SharePoint, Technical Support
Education
Independence University 2014 — 2015
Associate's degree, Graphic Design
Faulkner University 1997 — 1998
No Degree, Business Management
Ivy Technical College 1987 — 1988
Nelson Snider High School 1984 — 1986
High School Diploma
Joe Gallegos Joe Gallegos's TeleTech Experience 1999 - 1999
Job Senior Supervisor
Industry Telecommunications
Experience
Alliance Data March 2015 - Present
Alliance Data June 2012 - March 2015
T-Mobile June 2005 - June 2012
T-Mobile May 2002 - June 2005
VoiceStream Wireless / T-Mobile February 2002 - May 2002
VoiceStream Wireless / T-Mobile November 2001 - February 2002
Qwest / US West November 1999 - June 2001
TeleTech 1999 - 1999
Dish Network March 1997 - March 1998
Skills
Microsoft Office, Performance Appraisal, Performance Management, Avaya, Real Time Monitoring, Customer Service..., Member of Toastmasters, Interview Preparation, Training Facilitation, Coaching, Performance Metrics, Training, Customer Service
Education
University of Colorado at Denver 1999 — 2000
Computer and Information Sciences, General
University of Northern Colorado 1998 — 1998
Computer Science
Front Range Community College 1996 — 1997
General Studies
Horizon High School 1992 — 1995
High School Diploma 1995
Alliance Data March 2015 - Present
Alliance Data June 2012 - March 2015
T-Mobile June 2005 - June 2012
T-Mobile May 2002 - June 2005
VoiceStream Wireless / T-Mobile February 2002 - May 2002
VoiceStream Wireless / T-Mobile November 2001 - February 2002
Qwest / US West November 1999 - June 2001
TeleTech 1999 - 1999
Dish Network March 1997 - March 1998
Skills
Microsoft Office, Performance Appraisal, Performance Management, Avaya, Real Time Monitoring, Customer Service..., Member of Toastmasters, Interview Preparation, Training Facilitation, Coaching, Performance Metrics, Training, Customer Service
Education
University of Colorado at Denver 1999 — 2000
Computer and Information Sciences, General
University of Northern Colorado 1998 — 1998
Computer Science
Front Range Community College 1996 — 1997
General Studies
Horizon High School 1992 — 1995
High School Diploma 1995
Ronald Berren Ronald Berren's TeleTech Experience October 2008 - September 2010
Job Graduate from Florida Technical College
Industry Medical Practice
Experience
Florida Technical College August 2011 - July 2012
TeleTech October 2008 - September 2010
Gold Crown Resort October 2008 - September 2010
Education
Florida Technical College 2011 — 2012
Florida Technical College
Diploma
Florida Technical College August 2011 - July 2012
TeleTech October 2008 - September 2010
Gold Crown Resort October 2008 - September 2010
Education
Florida Technical College 2011 — 2012
Florida Technical College
Diploma
Lori Murray CPA Lori Murray CPA's TeleTech Experience March 2013 - Present
Job Accounting Manager at TeleTech
Industry Telecommunications
Experience
TeleTech March 2013 - Present
Aurora Bank August 2011 - March 2013
Open Range Communications, Inc September 2009 - August 2011
Local Insight Media, Inc August 2008 - September 2009
Comcast Cable Corporation November 2005 - October 2008
Comcast Cable November 2005 - May 2007
Rachlin Cohen & Holtz January 2004 - February 2005
Totura & Co October 2001 - February 2003
ANC Rental Corporation July 1999 - October 2001
Skills
Account Reconciliation, General Ledger, Accounting, Oracle, Auditing, Financial Reporting, Variance Analysis, Payroll, Analysis, Internal Controls, Sarbanes-Oxley Act, Journal Entries, Cash Flow, Accounts Payable, Financial Statements, Financial Analysis, Process Improvement, Tax, Fixed Assets, Financial Accounting
Education
Florida Atlantic University 2001 — 2003
B.S, Accounting
Florida State University 1993 — 1997
B.S, Marketing
State of Delaware
CPA
TeleTech March 2013 - Present
Aurora Bank August 2011 - March 2013
Open Range Communications, Inc September 2009 - August 2011
Local Insight Media, Inc August 2008 - September 2009
Comcast Cable Corporation November 2005 - October 2008
Comcast Cable November 2005 - May 2007
Rachlin Cohen & Holtz January 2004 - February 2005
Totura & Co October 2001 - February 2003
ANC Rental Corporation July 1999 - October 2001
Skills
Account Reconciliation, General Ledger, Accounting, Oracle, Auditing, Financial Reporting, Variance Analysis, Payroll, Analysis, Internal Controls, Sarbanes-Oxley Act, Journal Entries, Cash Flow, Accounts Payable, Financial Statements, Financial Analysis, Process Improvement, Tax, Fixed Assets, Financial Accounting
Education
Florida Atlantic University 2001 — 2003
B.S, Accounting
Florida State University 1993 — 1997
B.S, Marketing
State of Delaware
CPA
Sebastian Chelminiak Sebastian Chelminiak's TeleTech Experience September 2008 - October 2010
Job Test Lab Services Specialist at London Life Insurance/GreatWest Life Financial/Canada Life/Mackenzie Investments
Industry Information Technology and Services
Experience
London Life March 2011 - April 2015
TeleTech September 2008 - October 2010
TeleTech June 2004 - August 2008
TeleTech May 2001 - June 2004
North American Quotations Inc. February 2000 - March 2001
Skills
Call Center, Active Directory, Troubleshooting, Windows Server, ITIL, VMware, Operating Systems, Computer Hardware, Windows 7, Windows, Avaya, Networking, Virtualization, Servers, Customer Satisfaction, Customer Service, Microsoft Exchange, Cisco Telephony, LANDesk, SCCM, Workstation images...
Education
CDI College of Business and Technology 1998 — 1999
College diploma, Network Technician
Fanshawe College
Basic Business
John Paul II Secondary
London Life March 2011 - April 2015
TeleTech September 2008 - October 2010
TeleTech June 2004 - August 2008
TeleTech May 2001 - June 2004
North American Quotations Inc. February 2000 - March 2001
Skills
Call Center, Active Directory, Troubleshooting, Windows Server, ITIL, VMware, Operating Systems, Computer Hardware, Windows 7, Windows, Avaya, Networking, Virtualization, Servers, Customer Satisfaction, Customer Service, Microsoft Exchange, Cisco Telephony, LANDesk, SCCM, Workstation images...
Education
CDI College of Business and Technology 1998 — 1999
College diploma, Network Technician
Fanshawe College
Basic Business
John Paul II Secondary
Leah Lambert Leah Lambert's TeleTech Experience August 2003 - April 2008
Job Ontario Telemedicine Network Technical Support Specialist
Industry Information Technology and Services
Experience
Ontario Telemedicine Network September 2011 - Present
Southwest Ontario Aboriginal Health Access Centre May 2006 - September 2011
TeleTech August 2003 - April 2008
Sign Design August 1997 - January 2003
Skills
Visio, Polycom Video..., Web Design, CompTIA A+ Certification, Remedy Ticketing System, Customer Service, Graphic Design, Microsoft Excel, Photoshop, Video Conferencing, Windows, Networking, Technical Support, Hardware, Public Speaking, Healthcare, Troubleshooting, Integration, Process Improvement, Strategic Planning, Healthcare Information..., Windows Server
Education
Fanshawe College 2013 — 2015
Cisco Certified Network Associate Routing & Switching
Westervelt College 2002 — 2003
Computer Repair & Electronics, Network +, Server + and MCP
Ontario Telemedicine Network September 2011 - Present
Southwest Ontario Aboriginal Health Access Centre May 2006 - September 2011
TeleTech August 2003 - April 2008
Sign Design August 1997 - January 2003
Skills
Visio, Polycom Video..., Web Design, CompTIA A+ Certification, Remedy Ticketing System, Customer Service, Graphic Design, Microsoft Excel, Photoshop, Video Conferencing, Windows, Networking, Technical Support, Hardware, Public Speaking, Healthcare, Troubleshooting, Integration, Process Improvement, Strategic Planning, Healthcare Information..., Windows Server
Education
Fanshawe College 2013 — 2015
Cisco Certified Network Associate Routing & Switching
Westervelt College 2002 — 2003
Computer Repair & Electronics, Network +, Server + and MCP
Darren Friscia Darren Friscia's TeleTech Experience November 2013 - April 2014
Job Customer Service Representative at TeleTech
Industry Telecommunications
Experience
Customer service professional seeking a new opportunity June 2012 - Present
Nicholas 79 Jewelers March 2006 - Present
Sprint July 2014 - November 2014
TeleTech November 2013 - April 2014
Verizon 2006 - 2012
Coors Distributing Company - Contract through Act 1 July 2006 - July 2006
Sprint - Contract through Act 1 March 2006 - June 2006
Edgewood Center for Children and Families August 2003 - February 2006
Starbucks June 2003 - October 2003
FRANDELJA ENRICHMENT CENTER February 2002 - December 2002
Skills
T1, Customer Service, Quality Assurance, Telecommunications..., Telecommunication..., Web Navigation, Iso 9000, Toll Free, Ethernet, Securities Statements, Back Office, Conflict Resolution, Microsoft Excel, WiFi, Financial Services, Mac OS, Android, Ubuntu, Fedora, Debian, Linux Desktop, Windows XP Pro, Windows Vista, Windows 7, Windows 8, Microsoft Office, VoIP, Computer Maintenance, Computer Repair, Telecommunications, Telephony, MPLS, Customer Satisfaction
Education
Redstone College 2015 — 2016
Associate of Science (A.S.), Airframe Mechanics and Aircraft Maintenance Technology/Technician
Metropolitan State College of Denver 2009 — 2012
Pursuing Bachelor of Arts, Computer and Information Systems Security/Information Assurance
San Francisco State University 2003 — 2006
None Awarded, English Language and Literature/Letters
Metropolitan State College of Denver 1996 — 1998
None Awarded, English Language and Literature/Letters
Fort Lewis College 1991 — 1995
None Awarded, Officially I was undeclared, unofficially cellular molecular biology
Customer service professional seeking a new opportunity June 2012 - Present
Nicholas 79 Jewelers March 2006 - Present
Sprint July 2014 - November 2014
TeleTech November 2013 - April 2014
Verizon 2006 - 2012
Coors Distributing Company - Contract through Act 1 July 2006 - July 2006
Sprint - Contract through Act 1 March 2006 - June 2006
Edgewood Center for Children and Families August 2003 - February 2006
Starbucks June 2003 - October 2003
FRANDELJA ENRICHMENT CENTER February 2002 - December 2002
Skills
T1, Customer Service, Quality Assurance, Telecommunications..., Telecommunication..., Web Navigation, Iso 9000, Toll Free, Ethernet, Securities Statements, Back Office, Conflict Resolution, Microsoft Excel, WiFi, Financial Services, Mac OS, Android, Ubuntu, Fedora, Debian, Linux Desktop, Windows XP Pro, Windows Vista, Windows 7, Windows 8, Microsoft Office, VoIP, Computer Maintenance, Computer Repair, Telecommunications, Telephony, MPLS, Customer Satisfaction
Education
Redstone College 2015 — 2016
Associate of Science (A.S.), Airframe Mechanics and Aircraft Maintenance Technology/Technician
Metropolitan State College of Denver 2009 — 2012
Pursuing Bachelor of Arts, Computer and Information Systems Security/Information Assurance
San Francisco State University 2003 — 2006
None Awarded, English Language and Literature/Letters
Metropolitan State College of Denver 1996 — 1998
None Awarded, English Language and Literature/Letters
Fort Lewis College 1991 — 1995
None Awarded, Officially I was undeclared, unofficially cellular molecular biology
Richard Kinder Richard Kinder's TeleTech Experience September 2002 - May 2008
Job Banking Professional
Industry Banking
Experience
Bank of America 2009 - 2013
TeleTech September 2002 - May 2008
Skills
Management, Project Management, Project Planning, Graphic Design, Call Centers, Quality Assurance, Staff Supervision, Supervisory Experience, Team Management, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office 2007, Mortgage Servicing, Cross-functional Team..., Team Leadership, Leadership, People Skills, People Development, Communication Skills, Team Building, Dependable Team Player, Professional..., Professional Experience, Customer Service, Sales, Portfolio Management, Loan Servicing
Education
Computer Processing Institute 1992 — 1992
Certificate Program, Computer-Aided Drafting and Design
Fisher College 1982 — 1985
None, Business Administration and Management, General
Bank of America 2009 - 2013
TeleTech September 2002 - May 2008
Skills
Management, Project Management, Project Planning, Graphic Design, Call Centers, Quality Assurance, Staff Supervision, Supervisory Experience, Team Management, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office 2007, Mortgage Servicing, Cross-functional Team..., Team Leadership, Leadership, People Skills, People Development, Communication Skills, Team Building, Dependable Team Player, Professional..., Professional Experience, Customer Service, Sales, Portfolio Management, Loan Servicing
Education
Computer Processing Institute 1992 — 1992
Certificate Program, Computer-Aided Drafting and Design
Fisher College 1982 — 1985
None, Business Administration and Management, General
Karen Harper Karen Harper's TeleTech Experience March 2002 - October 2004
Job Accounting Manager, iConect Ca
Industry Accounting
Experience
iCONECT November 2012 - Present
Popeyes Louisiana Kitchen December 2012 - February 2015
Popeyes Louisiana Kitchen April 2011 - November 2012
iCONECT Development, LLC October 2004 - June 2011
Steve Brazier, Chartered Accountant February 2010 - April 2010
TeleTech March 2002 - October 2004
Skills
Training, QuickBooks, Microsoft Excel, Accounting, Troubleshooting, Customer Service, Bookkeeping, System Administration
Education
Fanshawe College 2010 — 2011
Business Administration Accounting, Accounting and Finance
Fanshawe College 2009 — 2010
Business Administrative Accounting
iCONECT November 2012 - Present
Popeyes Louisiana Kitchen December 2012 - February 2015
Popeyes Louisiana Kitchen April 2011 - November 2012
iCONECT Development, LLC October 2004 - June 2011
Steve Brazier, Chartered Accountant February 2010 - April 2010
TeleTech March 2002 - October 2004
Skills
Training, QuickBooks, Microsoft Excel, Accounting, Troubleshooting, Customer Service, Bookkeeping, System Administration
Education
Fanshawe College 2010 — 2011
Business Administration Accounting, Accounting and Finance
Fanshawe College 2009 — 2010
Business Administrative Accounting
Jason Parish Jason Parish's TeleTech Experience June 2007 - May 2008
Job Financial Consultant at NCO Group
Industry Outsourcing/Offshoring
Experience
NCO Group March 2011 - Present
NCO Group June 2008 - March 2011
TeleTech June 2007 - May 2008
Private Home June 2005 - May 2007
Education
George Brown College 2009 — 2010
Internet Site Design Certificate, Photoshop, Flash, Illustrator, Dreamweaver, Fireworks, Web Site Design, Business Education.
George Brown College 2008 — 2009
Internet Publishing Certificate, Photoshop, HTML, Java, CSS, Web Site Design, Internet History, Business Education.
Lakehead University 2006 — 2007
Courses towards first year. Honours Arts and Science B.A.
Georgian College 2005 — 2006
Fundamentals of Art Certificate
NCO Group March 2011 - Present
NCO Group June 2008 - March 2011
TeleTech June 2007 - May 2008
Private Home June 2005 - May 2007
Education
George Brown College 2009 — 2010
Internet Site Design Certificate, Photoshop, Flash, Illustrator, Dreamweaver, Fireworks, Web Site Design, Business Education.
George Brown College 2008 — 2009
Internet Publishing Certificate, Photoshop, HTML, Java, CSS, Web Site Design, Internet History, Business Education.
Lakehead University 2006 — 2007
Courses towards first year. Honours Arts and Science B.A.
Georgian College 2005 — 2006
Fundamentals of Art Certificate
Maira Peña Maira Peña's TeleTech Experience December 2009 - September 2014
Job Accountant at Pena Cylinder Heads, LLC
Industry Automotive
Experience
Level 3 Communications September 2014 - September 2015
TeleTech December 2009 - September 2014
Skills
Financial Reporting, Accounting, Leadership, Strategic Planning, Analysis, Customer Service, Financial Analysis, General Ledger, Variance Analysis, Payroll, Time Management, Sarbanes-Oxley Act, Business Planning, Accruals, GAAP, Microsoft Word, Microsoft Office, Financial Accounting, Business Process..., Account Reconciliation, Risk Management, Microsoft Excel, Data Entry, Management, Access, Process Improvement, US GAAP, Internal Controls, Hyperion Enterprise, Outlook, Journal Entries, Consolidation, Pivot Tables, ADP Payroll, Year-end Close, P, Oracle E-Business Suite, Oracle Applications, ERP, Bookkeeping, Sarbanes-Oxley, Hyperion
Education
Metropolitan State University of Denver 2007 — 2009
Bachelor of Science, Accounting, Computer Information Systems (minor)
Front Range Community College 2005 — 2007
Associates of Arts, Accounting
Level 3 Communications September 2014 - September 2015
TeleTech December 2009 - September 2014
Skills
Financial Reporting, Accounting, Leadership, Strategic Planning, Analysis, Customer Service, Financial Analysis, General Ledger, Variance Analysis, Payroll, Time Management, Sarbanes-Oxley Act, Business Planning, Accruals, GAAP, Microsoft Word, Microsoft Office, Financial Accounting, Business Process..., Account Reconciliation, Risk Management, Microsoft Excel, Data Entry, Management, Access, Process Improvement, US GAAP, Internal Controls, Hyperion Enterprise, Outlook, Journal Entries, Consolidation, Pivot Tables, ADP Payroll, Year-end Close, P, Oracle E-Business Suite, Oracle Applications, ERP, Bookkeeping, Sarbanes-Oxley, Hyperion
Education
Metropolitan State University of Denver 2007 — 2009
Bachelor of Science, Accounting, Computer Information Systems (minor)
Front Range Community College 2005 — 2007
Associates of Arts, Accounting
Amanda Wilkins's TeleTech Experience August 2004 - August 2006
Job Functional Analyst at Devis
Industry Information Technology and Services
Experience
Devis February 2010 - Present
Time For a Walk February 2009 - June 2014
Starbucks Coffee Company October 2008 - January 2010
KPLU 88.5 January 2008 - August 2008
Pacific Lutheran University October 2006 - February 2008
TeleTech August 2004 - August 2006
McDonald's April 2002 - April 2005
Skills
Program Management, Analysis, Business Analysis, Technical Writing, SharePoint, Requirements Analysis, Customer Service, Requirements Gathering, Software Implementation, Proposal Writing, Team Leadership, Software Documentation, Process Improvement, Functional Testing, Regression Testing, Quality Assurance, Business Process...
Education
George Mason University 2008 — 2010
MS, Institute for Conflict Analysis and Resolution
Pacific Lutheran University 2006 — 2008
BA, Anthropology
Olympic College 2004 — 2006
AAS, General
Devis February 2010 - Present
Time For a Walk February 2009 - June 2014
Starbucks Coffee Company October 2008 - January 2010
KPLU 88.5 January 2008 - August 2008
Pacific Lutheran University October 2006 - February 2008
TeleTech August 2004 - August 2006
McDonald's April 2002 - April 2005
Skills
Program Management, Analysis, Business Analysis, Technical Writing, SharePoint, Requirements Analysis, Customer Service, Requirements Gathering, Software Implementation, Proposal Writing, Team Leadership, Software Documentation, Process Improvement, Functional Testing, Regression Testing, Quality Assurance, Business Process...
Education
George Mason University 2008 — 2010
MS, Institute for Conflict Analysis and Resolution
Pacific Lutheran University 2006 — 2008
BA, Anthropology
Olympic College 2004 — 2006
AAS, General
Chorthip Shoretip Cuyno - Cousins Chorthip Shoretip Cuyno - Cousins's TeleTech Experience October 2013 - December 2013
Job Public Relations National Kidney Foundation of Florida Surf Program
Industry Nonprofit Organization Management
Experience
National Kidney Foundation of Florida Surf Programs August 2007 - Present
TeleTech October 2013 - December 2013
Law Office of Robert A. Doherty 2010 - December 2013
APAC Customer Services, Inc February 2011 - September 2013
Bankers Life and Casualty January 2010 - June 2010
Boca Java July 2006 - April 2007
Corporate Express Imaging & Computer Graphic Supplies December 1998 - January 2006
Datamax System Solutions, Inc. June 1998 - November 1998
Data Resource Group November 1993 - June 1998
Newleaf Entertainment Inc. January 1993 - November 1993
Skills
Management, Purchasing, Training, Project Management, Budgets, Program Management, Strategic Planning, Business Development, Sales, Marketing, Negotiation, E-commerce, Change Management, Customer Service, Social Networking, Pricing, Fundraising, Direct Marketing, B2B, Solution Selling, Logistics, Marketing Strategy, System Administration, Cross-functional Team..., Problem Solving, CRM, Sales Management, Data Center, Coaching, Forecasting, Integration, Operations Management, Supply Chain Management, Leadership, Social Media, Human Resources, Project Planning, Contract Negotiation, Troubleshooting, Procurement, Analysis, Strategic Public..., Public Relations, Strategic Partnerships, Retail, Outlook, Business Strategy, Advertising, Teamwork, Time Management
Education
Florida Atlantic University 1988 — 1992
BBA, Marketing Research
Palm Beach Atlantic University 1986 — 1988
AA, Computer Science
Spanish River Community 1984 — 1986
High School, General
Merritt Island High School
National Kidney Foundation of Florida Surf Programs August 2007 - Present
TeleTech October 2013 - December 2013
Law Office of Robert A. Doherty 2010 - December 2013
APAC Customer Services, Inc February 2011 - September 2013
Bankers Life and Casualty January 2010 - June 2010
Boca Java July 2006 - April 2007
Corporate Express Imaging & Computer Graphic Supplies December 1998 - January 2006
Datamax System Solutions, Inc. June 1998 - November 1998
Data Resource Group November 1993 - June 1998
Newleaf Entertainment Inc. January 1993 - November 1993
Skills
Management, Purchasing, Training, Project Management, Budgets, Program Management, Strategic Planning, Business Development, Sales, Marketing, Negotiation, E-commerce, Change Management, Customer Service, Social Networking, Pricing, Fundraising, Direct Marketing, B2B, Solution Selling, Logistics, Marketing Strategy, System Administration, Cross-functional Team..., Problem Solving, CRM, Sales Management, Data Center, Coaching, Forecasting, Integration, Operations Management, Supply Chain Management, Leadership, Social Media, Human Resources, Project Planning, Contract Negotiation, Troubleshooting, Procurement, Analysis, Strategic Public..., Public Relations, Strategic Partnerships, Retail, Outlook, Business Strategy, Advertising, Teamwork, Time Management
Education
Florida Atlantic University 1988 — 1992
BBA, Marketing Research
Palm Beach Atlantic University 1986 — 1988
AA, Computer Science
Spanish River Community 1984 — 1986
High School, General
Merritt Island High School
Candy Byrd A.S., RMA,CPT(ASPT)'s TeleTech Experience October 2014 - Present
Job Customer Service Representative at TeleTech
Industry Medical Practice
Experience
TeleTech October 2014 - Present
Womack Army Medical Center 2012 - October 2012
Skills
Healthcare, Hospitals, Healthcare Management, Surgery, Medical Billing, Medical Coding, Medicine, Vital Signs, Clinical Research, EKG
Education
Fayetteville Technical Community College 2012 — 2013
registered medical assistant, Phlebotomy Technician/Phlebotomist
Central Florida College 2007 — 2009
Associates in Applied Science in Administrative medical assistant, Health/Health Care Administration/Management
TeleTech October 2014 - Present
Womack Army Medical Center 2012 - October 2012
Skills
Healthcare, Hospitals, Healthcare Management, Surgery, Medical Billing, Medical Coding, Medicine, Vital Signs, Clinical Research, EKG
Education
Fayetteville Technical Community College 2012 — 2013
registered medical assistant, Phlebotomy Technician/Phlebotomist
Central Florida College 2007 — 2009
Associates in Applied Science in Administrative medical assistant, Health/Health Care Administration/Management
Monica (Hausler) Kanack Monica (Hausler) Kanack's TeleTech Experience June 2010 - August 2012
Job Senior Compensation Analyst at Gates Corporation
Industry Outsourcing/Offshoring
Experience
Gates Corporation July 2014 - Present
Gates Corporation May 2012 - Present
TeleTech June 2010 - August 2012
Sports Authority 2009 - 2010
Sports Authority April 2007 - August 2009
Skills
Team Building, HRIS, Performance Management, Management, Deferred Compensation, Project Management, Global Compensation, Analysis, Access, CRM, Training, Budgets, Operations Management, Business Planning, Human Resources, Outsourcing
Education
Fort Lewis College 2002 — 2006
Bachelor of Arts, Psychology
Gates Corporation July 2014 - Present
Gates Corporation May 2012 - Present
TeleTech June 2010 - August 2012
Sports Authority 2009 - 2010
Sports Authority April 2007 - August 2009
Skills
Team Building, HRIS, Performance Management, Management, Deferred Compensation, Project Management, Global Compensation, Analysis, Access, CRM, Training, Budgets, Operations Management, Business Planning, Human Resources, Outsourcing
Education
Fort Lewis College 2002 — 2006
Bachelor of Arts, Psychology
Zachary Allison Zachary Allison's TeleTech Experience September 2007 - May 2010
Job Advisor at Apple
Industry Consumer Electronics
Experience
Apple October 2012 - Present
T-Mobile December 2010 - February 2012
TeleTech September 2007 - May 2010
Skills
Windows 7, Windows XP Pro, Windows 2000, Mac OS, Microsoft Office, iWork, Computer Repair, Wireless Networking, Photoshop
Education
Full Sail University 2013 — 2015
Bachelor's degree, Web Page, Digital/Multimedia and Information Resources Design
Ozarks Technical Community College 2008 — 2011
Associate of Science (A.S.), Computer Science
Apple October 2012 - Present
T-Mobile December 2010 - February 2012
TeleTech September 2007 - May 2010
Skills
Windows 7, Windows XP Pro, Windows 2000, Mac OS, Microsoft Office, iWork, Computer Repair, Wireless Networking, Photoshop
Education
Full Sail University 2013 — 2015
Bachelor's degree, Web Page, Digital/Multimedia and Information Resources Design
Ozarks Technical Community College 2008 — 2011
Associate of Science (A.S.), Computer Science
Thomas Dinwoody Thomas Dinwoody's TeleTech Experience 2000 - 2008
Job Business Analyst
Industry Health, Wellness and Fitness
Experience
VON Canada August 2010 - Present
VON Canada April 2009 - August 2010
VON Canada March 2008 - April 2009
TeleTech 2000 - 2008
Skills
Data Analysis, Business Process Mapping, Microsoft Excel, Microsoft Office, Project Coordination, Team Building, Team Leadership, Customer Service, Customer Retention, Software Documentation, Healthcare, Process Improvement, Customer Satisfaction, Networking, Troubleshooting, Time Management, Training, Leadership, Program Management, Access, Change Management, System Administration, Human Resources, Management, Outlook, Performance Management, Business Analysis
Education
Fanshawe College 2010 — 2013
HR Management Certificate, Human Resources Management and Services
University of Western Ontario 1993 — 1997
BA, Geography/History
VON Canada August 2010 - Present
VON Canada April 2009 - August 2010
VON Canada March 2008 - April 2009
TeleTech 2000 - 2008
Skills
Data Analysis, Business Process Mapping, Microsoft Excel, Microsoft Office, Project Coordination, Team Building, Team Leadership, Customer Service, Customer Retention, Software Documentation, Healthcare, Process Improvement, Customer Satisfaction, Networking, Troubleshooting, Time Management, Training, Leadership, Program Management, Access, Change Management, System Administration, Human Resources, Management, Outlook, Performance Management, Business Analysis
Education
Fanshawe College 2010 — 2013
HR Management Certificate, Human Resources Management and Services
University of Western Ontario 1993 — 1997
BA, Geography/History
Adam Fisk Adam Fisk's TeleTech Experience June 2007 - December 2008
Job Voice / IT Analyst
Industry Information Technology and Services
Experience
TD Bank Financial Group March 2012 - Present
TD Bank Financial Group October 2010 - September 2011
P.C. Consulting and Next Dimension Inc. December 2008 - July 2010
TeleTech June 2007 - December 2008
Zellers April 2002 - December 2008
TD Bank Group May 2005 - December 2005
Skills
Microsoft Office, Microsoft Windows, Computer Hardware, LAN, WAN, Small Business Server, Citrix, Customer Service, Open Office, WLAN, Routers, Switches, Computer Hardware..., Equipment Procurement, Spyware Removal, Virus Removal, VoIP, Active Directory, Microsoft Exchange, Blackberry, Cisco Call Manager, Cisco Unity Connections, Cisco RTMT, Computer Associates USD, Troubleshooting, Information Technology, Networking
Education
Fanshawe College 2003 — 2006
Computer Systems Technology, Information Technology
Saunders Secondary School
Ontario Secondary School Diploma
TD Bank Financial Group March 2012 - Present
TD Bank Financial Group October 2010 - September 2011
P.C. Consulting and Next Dimension Inc. December 2008 - July 2010
TeleTech June 2007 - December 2008
Zellers April 2002 - December 2008
TD Bank Group May 2005 - December 2005
Skills
Microsoft Office, Microsoft Windows, Computer Hardware, LAN, WAN, Small Business Server, Citrix, Customer Service, Open Office, WLAN, Routers, Switches, Computer Hardware..., Equipment Procurement, Spyware Removal, Virus Removal, VoIP, Active Directory, Microsoft Exchange, Blackberry, Cisco Call Manager, Cisco Unity Connections, Cisco RTMT, Computer Associates USD, Troubleshooting, Information Technology, Networking
Education
Fanshawe College 2003 — 2006
Computer Systems Technology, Information Technology
Saunders Secondary School
Ontario Secondary School Diploma
Brenda N. Edwards Brenda N. Edwards's TeleTech Experience July 1997 - May 2000
Job QuickBooks Specialist at Assets & Liabilities, Inc.
Industry Financial Services
Experience
Assets & Liabilities, Inc. June 2014 - Present
Scholarship for South Florida, Inc./Miss Broward County 2006 - Present
Assets & Liabilities, Inc., The Bookkeeping Center 2005 - 2015
Assets & Liabilities, Inc., The Bookkeeping Center 2005 - 2015
Leadership Broward Foundation June 2012 - June 2014
Scholarship for South Florida, Inc./Miss Broward County 2006 - 2014
American Express May 2007 - July 2011
Comcast Cable May 2000 - July 2003
TeleTech July 1997 - May 2000
Casiano Communications June 1995 - July 1997
Skills
Strategy, Call Centers, Process Improvement, Cross-functional Team..., Start-ups, Change Management, Training, Strategic Planning, Management, Customer Retention, Call Center, Leadership, Contract Negotiation, Customer Satisfaction, CRM, Team Building, Budgets, Customer Service, Team Leadership, Public Speaking, Event Planning
Education
Florida Atlantic University
Assets & Liabilities, Inc. June 2014 - Present
Scholarship for South Florida, Inc./Miss Broward County 2006 - Present
Assets & Liabilities, Inc., The Bookkeeping Center 2005 - 2015
Assets & Liabilities, Inc., The Bookkeeping Center 2005 - 2015
Leadership Broward Foundation June 2012 - June 2014
Scholarship for South Florida, Inc./Miss Broward County 2006 - 2014
American Express May 2007 - July 2011
Comcast Cable May 2000 - July 2003
TeleTech July 1997 - May 2000
Casiano Communications June 1995 - July 1997
Skills
Strategy, Call Centers, Process Improvement, Cross-functional Team..., Start-ups, Change Management, Training, Strategic Planning, Management, Customer Retention, Call Center, Leadership, Contract Negotiation, Customer Satisfaction, CRM, Team Building, Budgets, Customer Service, Team Leadership, Public Speaking, Event Planning
Education
Florida Atlantic University
Laura Sehres, PHR's TeleTech Experience 2000 - 2001
Job SVP / Recruiting Manager at Citi
Industry Staffing and Recruiting
Experience
Citi February 2015 - Present
Citi February 2014 - February 2015
Citi April 2012 - February 2014
Citi March 2011 - April 2012
Citi February 2006 - April 2011
Bisk Education 2001 - 2005
TeleTech 2000 - 2001
KForce 1999 - 2000
Bank of America 1997 - 1999
PHH 1994 - 1997
Skills
Analytics, Social Networking, Full-cycle Recruiting, Internet Recruiting, Social Recruiting, Social Media Marketing, Mobile Strategy, Talent Acquisition, Recruiting Strategy, Applicant Tracking..., Strategic Sourcing, Passive Search, Recruitment Advertising, Recruitment Marketing, Employer Branding, Marketing, Recruiting, SDLC, Sourcing, Search Engines, Human Resources, Performance Management, Interviews, Training, Temporary Placement, Hiring, Strategy, Benefits Negotiation, Screening, Onboarding, Technical Recruiting, Executive Search, HRIS, Management, College Recruiting, Process Improvement, Contract Recruitment, Talent Management, Staffing Services, Leadership, Benefits Administration, Employee Relations, Vendor Management, Employee Benefits, PeopleSoft, Screening Resumes, Employee Engagement, Employment Law, Networking, Deferred Compensation
Education
Regis University 2002 — 2004
Master of Business Administration (MBA), Business Administration and Management, General
Villanova University 2002 — 2004
Organizational Leadership Certificate
Florida International University - College of Business 1989 — 1993
BBA, Marketing
Citi February 2015 - Present
Citi February 2014 - February 2015
Citi April 2012 - February 2014
Citi March 2011 - April 2012
Citi February 2006 - April 2011
Bisk Education 2001 - 2005
TeleTech 2000 - 2001
KForce 1999 - 2000
Bank of America 1997 - 1999
PHH 1994 - 1997
Skills
Analytics, Social Networking, Full-cycle Recruiting, Internet Recruiting, Social Recruiting, Social Media Marketing, Mobile Strategy, Talent Acquisition, Recruiting Strategy, Applicant Tracking..., Strategic Sourcing, Passive Search, Recruitment Advertising, Recruitment Marketing, Employer Branding, Marketing, Recruiting, SDLC, Sourcing, Search Engines, Human Resources, Performance Management, Interviews, Training, Temporary Placement, Hiring, Strategy, Benefits Negotiation, Screening, Onboarding, Technical Recruiting, Executive Search, HRIS, Management, College Recruiting, Process Improvement, Contract Recruitment, Talent Management, Staffing Services, Leadership, Benefits Administration, Employee Relations, Vendor Management, Employee Benefits, PeopleSoft, Screening Resumes, Employee Engagement, Employment Law, Networking, Deferred Compensation
Education
Regis University 2002 — 2004
Master of Business Administration (MBA), Business Administration and Management, General
Villanova University 2002 — 2004
Organizational Leadership Certificate
Florida International University - College of Business 1989 — 1993
BBA, Marketing
Angela Allison, SHRM-CP's TeleTech Experience 2011 - 2012
Job Manager, Provider Recruitment and Retention at Advance Health
Industry Hospital & Health Care
Experience
Advance Health December 2013 - Present
Advance Health December 2012 - December 2013
Advance Health September 2012 - December 2012
TeleTech 2011 - 2012
PNC 2010 - 2011
Skills
Recruiting, Management, Hiring, Healthcare, Healthcare Management, Retention Strategies, Retention Management, Telephone Skills, Customer Service, Call Centers, Time Management, Human Resources for..., Spreadsheets, Data Entry, Customer Retention, Customer Satisfaction, Outlook, Customer Experience, Human Resource..., Invoicing, Compensation & Benefit, File Management, Payroll, Office Management, Travel Arrangements, 10 Key, Organization, Fax, HIPAA, New Hire Training, Hospitals, Nursing, BLS, EMR, ACLS
Education
George Mason University 2015 — 2015
8 Week Human Resource Management Certificate, Human Resources Management and Services
Lycoming College 2004 — 2008
Bachelor of Arts (B.A.), English/Creative Writing
Advance Health December 2013 - Present
Advance Health December 2012 - December 2013
Advance Health September 2012 - December 2012
TeleTech 2011 - 2012
PNC 2010 - 2011
Skills
Recruiting, Management, Hiring, Healthcare, Healthcare Management, Retention Strategies, Retention Management, Telephone Skills, Customer Service, Call Centers, Time Management, Human Resources for..., Spreadsheets, Data Entry, Customer Retention, Customer Satisfaction, Outlook, Customer Experience, Human Resource..., Invoicing, Compensation & Benefit, File Management, Payroll, Office Management, Travel Arrangements, 10 Key, Organization, Fax, HIPAA, New Hire Training, Hospitals, Nursing, BLS, EMR, ACLS
Education
George Mason University 2015 — 2015
8 Week Human Resource Management Certificate, Human Resources Management and Services
Lycoming College 2004 — 2008
Bachelor of Arts (B.A.), English/Creative Writing
Christopher (Christopher Butts) Pellow (Butts)'s TeleTech Experience April 2006 - April 2010
Job Professor Video Game Design
Industry Computer Games
Experience
Fanshawe College August 2012 - Present
triOS College Business Technology Healthcare March 2015 - July 2015
Antic Entertainment April 2011 - February 2012
TeleTech April 2006 - April 2010
Champagne Books January 2004 - January 2009
Sears Canada February 2000 - November 2005
Skills
Adobe Creative Suite, Graphic Design, Photoshop, 3D Studio Max, Flash, Game Design, Game Development, Video Games, User Interface, Storyboarding, 3D, Teaching, Character Animation, Texturing, Computer Animation, User Interface Design, Maya, Gamification, Microsoft Office, Word, Excel, Creative Problem Solving, User Experience, PowerPoint, Modeling, Customer Relations, Outlook, Mudbox, Motionbuilder, Level Design, Writing, Databases, Technical Services, Animation, Community Relations, Character Design, 3D animation, Layout, Project Management, Time Management, Unity3D, Zbrush, After Effects
Education
Fanshawe College 2010 — 2011
Post Graduate Certificate, 3D Animation and Character Design
Sheridan College
Computer Science
Fanshawe College August 2012 - Present
triOS College Business Technology Healthcare March 2015 - July 2015
Antic Entertainment April 2011 - February 2012
TeleTech April 2006 - April 2010
Champagne Books January 2004 - January 2009
Sears Canada February 2000 - November 2005
Skills
Adobe Creative Suite, Graphic Design, Photoshop, 3D Studio Max, Flash, Game Design, Game Development, Video Games, User Interface, Storyboarding, 3D, Teaching, Character Animation, Texturing, Computer Animation, User Interface Design, Maya, Gamification, Microsoft Office, Word, Excel, Creative Problem Solving, User Experience, PowerPoint, Modeling, Customer Relations, Outlook, Mudbox, Motionbuilder, Level Design, Writing, Databases, Technical Services, Animation, Community Relations, Character Design, 3D animation, Layout, Project Management, Time Management, Unity3D, Zbrush, After Effects
Education
Fanshawe College 2010 — 2011
Post Graduate Certificate, 3D Animation and Character Design
Sheridan College
Computer Science
Dale Hurlbut's TeleTech Experience 2001 - 2005
Job Retired, well I was for a while!!
Industry Telecommunications
Experience
Voyageur Transportation Services June 2012 - Present
Voyageur Transportation Services 2012 - 2015
Voyageur Transportation Services 2012 - 2013
TeleTech Canada Inc. April 2001 - January 2010
TeleTech 2001 - 2005
IBC Computers Inc. March 1997 - July 1999
Skills
Computer Hardware..., Computer Service, Customer Service, Call Center, Troubleshooting, Computer Hardware, Call Center Development, Contact Centers, Team Leadership, Microsoft Word, Customer Satisfaction, Time Management, Workforce Management, Microsoft Office, Visio, Leadership, Customer Experience, Networking, Vendor Management, Performance Management, Windows, Help Desk Support, BPO, Call Centers, Technical Support, Microsoft Excel, Management, Operations Management, Outlook, Software Documentation, Information Technology, Training, Windows 7, Process Improvement, Customer Retention, Telecommunications, System Administration, Net Promoter Score, Employee Relations, Recruiting, Account Management, Team Management, Team Building, Service Delivery, Avaya
Education
Fanshawe College 1997 — 1998
Network Computer Support
Fanshawe College 1996 — 1997
Computer Systems Support.
Fanshawe College 1994 — 1996
Business Information Systems
Voyageur Transportation Services June 2012 - Present
Voyageur Transportation Services 2012 - 2015
Voyageur Transportation Services 2012 - 2013
TeleTech Canada Inc. April 2001 - January 2010
TeleTech 2001 - 2005
IBC Computers Inc. March 1997 - July 1999
Skills
Computer Hardware..., Computer Service, Customer Service, Call Center, Troubleshooting, Computer Hardware, Call Center Development, Contact Centers, Team Leadership, Microsoft Word, Customer Satisfaction, Time Management, Workforce Management, Microsoft Office, Visio, Leadership, Customer Experience, Networking, Vendor Management, Performance Management, Windows, Help Desk Support, BPO, Call Centers, Technical Support, Microsoft Excel, Management, Operations Management, Outlook, Software Documentation, Information Technology, Training, Windows 7, Process Improvement, Customer Retention, Telecommunications, System Administration, Net Promoter Score, Employee Relations, Recruiting, Account Management, Team Management, Team Building, Service Delivery, Avaya
Education
Fanshawe College 1997 — 1998
Network Computer Support
Fanshawe College 1996 — 1997
Computer Systems Support.
Fanshawe College 1994 — 1996
Business Information Systems
Gener Martinez Rendon Gener Martinez Rendon's TeleTech Experience September 2008 - June 2009
Job Customer Service Supervisor
Industry Financial Services
Experience
BB&T June 2012 - Present
Townsends Inc September 2010 - September 2011
Unifi Manufacturing, Inc. (makers of Repreve) July 2009 - September 2010
TeleTech September 2008 - June 2009
Allegacy Federal Credit Union August 2003 - May 2008
LSB The Bank February 2001 - August 2003
Skills
Recruiting, Human Resources, Team Building, Leadership, Credit, Loans, Banking, Training, Mortgage Lending, Customer Service, Credit Analysis, Consumer Lending, Management, Commercial Lending, Insurance, CRM, Sales, Risk Management, Loan Origination, Time Management, Small Business Lending, Finance, Underwriting, Commercial Banking, Coaching, Retail Banking
Education
Forsyth Technical Community College 2001 — 2002
Consumer Lending And Principles Of Banking
Surry Community College 1999 — 2000
Essential Mathematics and Introduction to Computers
2005 Skillpath
BB&T June 2012 - Present
Townsends Inc September 2010 - September 2011
Unifi Manufacturing, Inc. (makers of Repreve) July 2009 - September 2010
TeleTech September 2008 - June 2009
Allegacy Federal Credit Union August 2003 - May 2008
LSB The Bank February 2001 - August 2003
Skills
Recruiting, Human Resources, Team Building, Leadership, Credit, Loans, Banking, Training, Mortgage Lending, Customer Service, Credit Analysis, Consumer Lending, Management, Commercial Lending, Insurance, CRM, Sales, Risk Management, Loan Origination, Time Management, Small Business Lending, Finance, Underwriting, Commercial Banking, Coaching, Retail Banking
Education
Forsyth Technical Community College 2001 — 2002
Consumer Lending And Principles Of Banking
Surry Community College 1999 — 2000
Essential Mathematics and Introduction to Computers
2005 Skillpath
Duane D. Anderson Sr. Duane D. Anderson Sr.'s TeleTech Experience August 2007 - June 2010
Job Bailiff at Lorain County Court of Common Pleas
Industry Religious Institutions
Experience
Lorain County Court of Common Pleas October 2013 - Present
City of Oberlin January 2008 - Present
Oberlin Fire Department December 2008 - December 2013
TeleTech August 2007 - June 2010
Nationwide Credit, Inc. 2000 - 2002
Skills
Call Center, Human Resources, Management, Recruiting, Talent Management, Training, Troubleshooting, BPO, Account Management, Call Centers, Personnel Management, Leadership
Education
Fort Valley State University 1992 — 1996
Lorain County Court of Common Pleas October 2013 - Present
City of Oberlin January 2008 - Present
Oberlin Fire Department December 2008 - December 2013
TeleTech August 2007 - June 2010
Nationwide Credit, Inc. 2000 - 2002
Skills
Call Center, Human Resources, Management, Recruiting, Talent Management, Training, Troubleshooting, BPO, Account Management, Call Centers, Personnel Management, Leadership
Education
Fort Valley State University 1992 — 1996
Chip Bowen's TeleTech Experience April 2011 - November 2011
Job Executive Director Service Excellence at Integrated People Solutions
Industry Human Resources
Experience
Integrated People Solutions April 2015 - Present
ProBuild Holdings November 2011 - March 2015
TeleTech April 2011 - November 2011
Qwest Communications April 2002 - April 2011
Knowledgeworkers February 2000 - April 2002
ATR/Norrell/Spherion 1994 - 2000
Skills
IT Recruiting, Talent Acquisition, Recruiting, Talent Management, Human Resources, Information Technology, Management, Applicant Tracking..., Internet Recruiting, Technical Recruiting, Temporary Placement, Vendor Management, Sourcing, Consulting, Performance Management, Strategy, Employee Engagement, Interviews, Onboarding, Leadership, Contract Recruitment, College Recruiting, Hiring, SDLC, Job Descriptions, Workforce Planning, Staffing Services, Executive Search, Screening Resumes, Personnel Management, HRIS, Benefits Negotiation, Screening, Training, Strategic Planning, Account Management, Program Management, Team Building, Employee Relations, Executive Coaching
Education
Human Capital Institute 2010 — 2010
HCS
George Mason University 1992 — 1994
BS
University of New Hampshire
University of New Hampshire
Integrated People Solutions April 2015 - Present
ProBuild Holdings November 2011 - March 2015
TeleTech April 2011 - November 2011
Qwest Communications April 2002 - April 2011
Knowledgeworkers February 2000 - April 2002
ATR/Norrell/Spherion 1994 - 2000
Skills
IT Recruiting, Talent Acquisition, Recruiting, Talent Management, Human Resources, Information Technology, Management, Applicant Tracking..., Internet Recruiting, Technical Recruiting, Temporary Placement, Vendor Management, Sourcing, Consulting, Performance Management, Strategy, Employee Engagement, Interviews, Onboarding, Leadership, Contract Recruitment, College Recruiting, Hiring, SDLC, Job Descriptions, Workforce Planning, Staffing Services, Executive Search, Screening Resumes, Personnel Management, HRIS, Benefits Negotiation, Screening, Training, Strategic Planning, Account Management, Program Management, Team Building, Employee Relations, Executive Coaching
Education
Human Capital Institute 2010 — 2010
HCS
George Mason University 1992 — 1994
BS
University of New Hampshire
University of New Hampshire
Cliff Todd Cliff Todd's TeleTech Experience November 2000 - February 2002
Job HR Generalist at Providence Saint Joseph Medical Center
Industry Nonprofit Organization Management
Experience
Providence Saint Joseph Medical Center January 2011 - Present
US Census Bureau April 2010 - June 2010
The Groundlings March 2002 - October 2008
TeleTech November 2000 - February 2002
Theatre IV February 1998 - September 2000
Skills
Public Speaking, Customer Service, Data Entry, Outlook, Nonprofits, Payroll, Research
Education
Ferrum College 1991 — 1995
BA, Dramatic and Theatre Arts
Providence Saint Joseph Medical Center January 2011 - Present
US Census Bureau April 2010 - June 2010
The Groundlings March 2002 - October 2008
TeleTech November 2000 - February 2002
Theatre IV February 1998 - September 2000
Skills
Public Speaking, Customer Service, Data Entry, Outlook, Nonprofits, Payroll, Research
Education
Ferrum College 1991 — 1995
BA, Dramatic and Theatre Arts
Sarah Zafarmand Sarah Zafarmand's TeleTech Experience August 2004 - November 2006
Job Sarah Zafarmand "Providing Boutique Consulting Firms with First Class Benefits through TriNet"
Industry Human Resources
Experience
TriNet May 2013 - Present
Delta Career Education October 2011 - May 2013
ADP June 2010 - November 2011
Enterprise Rent-A-Car September 2008 - June 2010
Enterprise Rent-A-Car November 2006 - June 2010
TELETECH August 2004 - November 2006
Skills
Sales, Training, Public Speaking, Recruiting, Leadership, CRM, Management, Marketing, Strategy, Customer Service, Time Management, Enterprise Software, Program Management, Forecasting, Social Media, Account Management, Salesforce.com, Cold Calling, Human Resources, Coaching, Business Development, Public Relations, Sales Operations, Customer Satisfaction, Direct Sales, Team Leadership, Selling, Customer Retention, B2B, New Business Development, Teamwork, Networking, Sales Management, Employee Training, Sales Process, Lead Generation, Team Building, Building Relationships, Sales Presentations, Social Networking, Solution Selling, Interviews, Selling Skills, Hiring, SaaS, Small Business, Strategic Partnerships, Talent Acquisition, Personnel Management, College Recruiting
Education
Fairmont State University
BA, SPEECH COMMUNICATIONS
Fairmont State University
BACHELOR of ARTS, Speech Communication
TriNet May 2013 - Present
Delta Career Education October 2011 - May 2013
ADP June 2010 - November 2011
Enterprise Rent-A-Car September 2008 - June 2010
Enterprise Rent-A-Car November 2006 - June 2010
TELETECH August 2004 - November 2006
Skills
Sales, Training, Public Speaking, Recruiting, Leadership, CRM, Management, Marketing, Strategy, Customer Service, Time Management, Enterprise Software, Program Management, Forecasting, Social Media, Account Management, Salesforce.com, Cold Calling, Human Resources, Coaching, Business Development, Public Relations, Sales Operations, Customer Satisfaction, Direct Sales, Team Leadership, Selling, Customer Retention, B2B, New Business Development, Teamwork, Networking, Sales Management, Employee Training, Sales Process, Lead Generation, Team Building, Building Relationships, Sales Presentations, Social Networking, Solution Selling, Interviews, Selling Skills, Hiring, SaaS, Small Business, Strategic Partnerships, Talent Acquisition, Personnel Management, College Recruiting
Education
Fairmont State University
BA, SPEECH COMMUNICATIONS
Fairmont State University
BACHELOR of ARTS, Speech Communication
Russell Carol's TeleTech Experience November 2011 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
TeleTech November 2011 - Present
TeleTech 2011 - 2012
Deltacom April 2005 - May 2010
Skills
Avaya, Workforce Management, Customer Service, Technical Support, Troubleshooting, Contact Centers, Customer Support, IEX, Telephone Skills, Data Entry, Team Leadership, Process Improvement, Outlook
Education
Gadsden State Community College 2006 — 2008
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Gadsden Business College 2001 — 2003
Associate of Arts and Sciences (A.A.S.), Office Administration
TeleTech November 2011 - Present
TeleTech 2011 - 2012
Deltacom April 2005 - May 2010
Skills
Avaya, Workforce Management, Customer Service, Technical Support, Troubleshooting, Contact Centers, Customer Support, IEX, Telephone Skills, Data Entry, Team Leadership, Process Improvement, Outlook
Education
Gadsden State Community College 2006 — 2008
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Gadsden Business College 2001 — 2003
Associate of Arts and Sciences (A.A.S.), Office Administration
Jessica Alcott's TeleTech Experience July 2008 - January 2009
Job Emotional Fitness Coach and Professional Vocalist
Industry Professional Training & Coaching
Experience
Soulution Emotion October 2014 - Present
J.Alcott Design August 2004 - Present
The Wave Aquatic & Fitness Center July 2012 - December 2012
TeleTech July 2008 - January 2009
Skills
Life Coaching, Law of Attraction, Energy Healing, Music, Fitness, Dance, Gifts, Holistic Health, Jewelry Design, Vocalist, Singing, Acting, Photography, Voice Over, Art, Oil Painting, Motivation, Catering, Musical Theatre, Childcare, Organic Gardening, Chakra Balancing, Photoshop, Public Speaking, Voice Acting, Handmade Jewelry, Acrylic Painting, Texture Painting, Gourmet, Cooking, Vegetarian Cooking, Intuitiveness, Microsoft Word, Windows XP, Windows 7, Vocal Music, Arts & Crafts, Crafts, Customer Service, Social Media, Sales, Coaching, Event Planning, Leadership
Education
Flathead Valley Community College
Soulution Emotion October 2014 - Present
J.Alcott Design August 2004 - Present
The Wave Aquatic & Fitness Center July 2012 - December 2012
TeleTech July 2008 - January 2009
Skills
Life Coaching, Law of Attraction, Energy Healing, Music, Fitness, Dance, Gifts, Holistic Health, Jewelry Design, Vocalist, Singing, Acting, Photography, Voice Over, Art, Oil Painting, Motivation, Catering, Musical Theatre, Childcare, Organic Gardening, Chakra Balancing, Photoshop, Public Speaking, Voice Acting, Handmade Jewelry, Acrylic Painting, Texture Painting, Gourmet, Cooking, Vegetarian Cooking, Intuitiveness, Microsoft Word, Windows XP, Windows 7, Vocal Music, Arts & Crafts, Crafts, Customer Service, Social Media, Sales, Coaching, Event Planning, Leadership
Education
Flathead Valley Community College
Lydia Lepley's TeleTech Experience August 2011 - October 2013
Job Verification Specialist at MDI Verify, Inc.
Industry Outsourcing/Offshoring
Experience
MDI Verify, Inc. July 2014 - Present
TeleTech August 2011 - October 2013
Walmart June 2009 - July 2011
McDonald's June 2000 - May 2009
Skills
Customer Service, Schedules, Phone Etiquette, Customer Experience, Call Centers, Store Management, Customer Service..., Customer Service..., Inventory, Art, Customer Service..., Cashiering, Telephone Skills, Inbound Marketing, Telemarketing, Process Improvement, Tlo
Education
Flathead Valley Community College
Flathead Valley Community College
Psychology
MDI Verify, Inc. July 2014 - Present
TeleTech August 2011 - October 2013
Walmart June 2009 - July 2011
McDonald's June 2000 - May 2009
Skills
Customer Service, Schedules, Phone Etiquette, Customer Experience, Call Centers, Store Management, Customer Service..., Customer Service..., Inventory, Art, Customer Service..., Cashiering, Telephone Skills, Inbound Marketing, Telemarketing, Process Improvement, Tlo
Education
Flathead Valley Community College
Flathead Valley Community College
Psychology
Seth Perry Seth Perry's TeleTech Experience October 2011 - December 2011
Job Digital Marketing Coordinator at SourceDigital and Apprentice at TransTech Social Enterprises
Industry Information Technology and Services
Experience
TransTech Social Enterprises February 2015 - Present
SourceDigital Marketing December 2014 - Present
i.c.stars October 2014 - Present
i.c.stars June 2014 - October 2014
Home January 2003 - December 2013
TeleTech October 2011 - December 2011
The Salvation Army November 2007 - December 2011
West Virginia Junior College Morgantown June 2002 - December 2002
Peace for the Streets by Kids from the Streets May 1995 - November 1998
Skills
Photography, HTML, Film, Project Management, Social Media, Music Videos, Digital Photography, Social Networking, Business Analysis, Documentaries, Web Development, Video, CSS, SQL, Music, Nonprofits, Research, Strategic Planning, Leadership, Computer Hardware, PowerPoint, Networking, Management, Windows 7, Film Production, Computer Repair, jQuery UI, Event Videography, Typing, Public Speaking, Agile Methodologies, Quality Assurance, Adobe Creative Suite, Scrum, JavaScript, Mac OS, Presentations, Electronics Repair, Microsoft Office, Final Cut Pro, User Experience, User Interface Design, Articulate Storyline, Social Media Marketing, Social Media Management, SEO, SEOmoz
Education
Free Code Camp 2015 — 2016
Full Stack Web Development, Computer Software Engineering
Full Sail University 2012 — 2013
Bachelor of Science, Digital Cinematography, 3.89
West Virginia Junior College-Morgantown 2001 — 2002
Associate of Science (AS), Information Technology, 3.87
TransTech Social Enterprises February 2015 - Present
SourceDigital Marketing December 2014 - Present
i.c.stars October 2014 - Present
i.c.stars June 2014 - October 2014
Home January 2003 - December 2013
TeleTech October 2011 - December 2011
The Salvation Army November 2007 - December 2011
West Virginia Junior College Morgantown June 2002 - December 2002
Peace for the Streets by Kids from the Streets May 1995 - November 1998
Skills
Photography, HTML, Film, Project Management, Social Media, Music Videos, Digital Photography, Social Networking, Business Analysis, Documentaries, Web Development, Video, CSS, SQL, Music, Nonprofits, Research, Strategic Planning, Leadership, Computer Hardware, PowerPoint, Networking, Management, Windows 7, Film Production, Computer Repair, jQuery UI, Event Videography, Typing, Public Speaking, Agile Methodologies, Quality Assurance, Adobe Creative Suite, Scrum, JavaScript, Mac OS, Presentations, Electronics Repair, Microsoft Office, Final Cut Pro, User Experience, User Interface Design, Articulate Storyline, Social Media Marketing, Social Media Management, SEO, SEOmoz
Education
Free Code Camp 2015 — 2016
Full Stack Web Development, Computer Software Engineering
Full Sail University 2012 — 2013
Bachelor of Science, Digital Cinematography, 3.89
West Virginia Junior College-Morgantown 2001 — 2002
Associate of Science (AS), Information Technology, 3.87
Aaron Crawford's TeleTech Experience September 2014 - March 2015
Job UX Designer Game Specialist Communications Media Designer Funatic
Industry Computer Games
Experience
TEKsystems July 2015 - Present
Crawford Illuminations December 2012 - Present
Concentrix March 2015 - July 2015
TeleTech September 2014 - March 2015
SAIC February 2014 - July 2014
Metaverse Mod Squad November 2012 - May 2013
MillieModels Corp August 2012 - December 2012
Security Engineers, Inc. August 2010 - August 2012
Dreamscape Studios 2011 - 2011
West Asset Management April 2008 - August 2009
Skills
Game Design, Video Games, Unreal Engine 3, Quality Assurance, Level Design, Photoshop, Xbox 360, Unity3D, Microsoft Office, Customer Service, OS X, Game Development, PS3, Visio, HTML, Microsoft Excel, Creative Writing, Lighting, Storyboarding, Gameplay, User Experience Design, Rapid Prototyping, Premiere, Game Mechanics, Perforce, JavaScript, Computer Games, Unreal Editor, Interpersonal..., Troubleshooting, Windows 7, Brainstorming, Iterative Design, Analytics, Online Gaming, MMO, Mobile Games, Zbrush, 3D Modeling, Data Entry, Leadership, Video Editing, Game Design Documents, Casual Games, UDK, Adobe Creative Suite, Agile Methodologies, Team Leadership, Sound Editing, JIRA
Education
Full Sail University 2009 — 2012
Bachelor of Science (BS), Game Design
Calhoun Community College 2000 — 2002
Graphic Design, N/A
TEKsystems July 2015 - Present
Crawford Illuminations December 2012 - Present
Concentrix March 2015 - July 2015
TeleTech September 2014 - March 2015
SAIC February 2014 - July 2014
Metaverse Mod Squad November 2012 - May 2013
MillieModels Corp August 2012 - December 2012
Security Engineers, Inc. August 2010 - August 2012
Dreamscape Studios 2011 - 2011
West Asset Management April 2008 - August 2009
Skills
Game Design, Video Games, Unreal Engine 3, Quality Assurance, Level Design, Photoshop, Xbox 360, Unity3D, Microsoft Office, Customer Service, OS X, Game Development, PS3, Visio, HTML, Microsoft Excel, Creative Writing, Lighting, Storyboarding, Gameplay, User Experience Design, Rapid Prototyping, Premiere, Game Mechanics, Perforce, JavaScript, Computer Games, Unreal Editor, Interpersonal..., Troubleshooting, Windows 7, Brainstorming, Iterative Design, Analytics, Online Gaming, MMO, Mobile Games, Zbrush, 3D Modeling, Data Entry, Leadership, Video Editing, Game Design Documents, Casual Games, UDK, Adobe Creative Suite, Agile Methodologies, Team Leadership, Sound Editing, JIRA
Education
Full Sail University 2009 — 2012
Bachelor of Science (BS), Game Design
Calhoun Community College 2000 — 2002
Graphic Design, N/A
Lorne Hiller Lorne Hiller's TeleTech Experience May 2015 - July 2015
Job Prosecution and Code Enforcement Intern at Denver City Attorney
Industry Law Practice
Experience
Denver City Attorney August 2015 - Present
TeleTech May 2015 - July 2015
United States Air Force January 2015 - April 2015
Judge Robert L. McGahey, Jr. May 2014 - July 2014
Vertigo Burger May 2013 - July 2013
Proof Brewing Company January 2013 - July 2013
Dance Marathon at FSU March 2012 - March 2013
Florida State University January 2012 - January 2013
Camp Pontiac June 2011 - August 2011
Skills
Facebook, Time Management, Event Planning, Public Speaking, Social Media, Social Networking, Research, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Leadership, Customer Service, Fundraising, Social Media Marketing, Non-profits, Public Relations, Student Leadership, Community Outreach, Event Management, Higher Education, Training, Teamwork, Marketing, Editing, Volunteer Management, Critical Thinking, Outlook, Data Analysis, Project Planning
Education
University of Denver - Sturm College of Law 2013 — 2016
Doctor of Law (JD)
Florida State University 2009 — 2013
Bachelor of Science (BS), International Affairs and Economics
Denver City Attorney August 2015 - Present
TeleTech May 2015 - July 2015
United States Air Force January 2015 - April 2015
Judge Robert L. McGahey, Jr. May 2014 - July 2014
Vertigo Burger May 2013 - July 2013
Proof Brewing Company January 2013 - July 2013
Dance Marathon at FSU March 2012 - March 2013
Florida State University January 2012 - January 2013
Camp Pontiac June 2011 - August 2011
Skills
Facebook, Time Management, Event Planning, Public Speaking, Social Media, Social Networking, Research, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Leadership, Customer Service, Fundraising, Social Media Marketing, Non-profits, Public Relations, Student Leadership, Community Outreach, Event Management, Higher Education, Training, Teamwork, Marketing, Editing, Volunteer Management, Critical Thinking, Outlook, Data Analysis, Project Planning
Education
University of Denver - Sturm College of Law 2013 — 2016
Doctor of Law (JD)
Florida State University 2009 — 2013
Bachelor of Science (BS), International Affairs and Economics
Shamekka Stallings Shamekka Stallings's TeleTech Experience October 2012 - January 2013
Job Consumer Services Professional
Industry Consumer Services
Experience
BB&T April 2015 - Present
Liberty Tax Service December 2014 - April 2015
Sutherland Global Services August 2014 - April 2015
Teletech October 2012 - January 2013
Citibank November 2011 - September 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, Sales, PowerPoint, Sales Management, Public Speaking, Social Media, New Business Development, Marketing, Coaching, Negotiation, Account Management, Outlook, Customer Satisfaction
Education
Forsyth Technical Community College 2015 — 2017
Associate's degree in Financial Services, Financial Services
Forsyth Technical Community College 2014 — 2016
Associate’s Degree, Financial Planning and Services
BB&T April 2015 - Present
Liberty Tax Service December 2014 - April 2015
Sutherland Global Services August 2014 - April 2015
Teletech October 2012 - January 2013
Citibank November 2011 - September 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, Sales, PowerPoint, Sales Management, Public Speaking, Social Media, New Business Development, Marketing, Coaching, Negotiation, Account Management, Outlook, Customer Satisfaction
Education
Forsyth Technical Community College 2015 — 2017
Associate's degree in Financial Services, Financial Services
Forsyth Technical Community College 2014 — 2016
Associate’s Degree, Financial Planning and Services
Scott Ernest's TeleTech Experience April 2014 - October 2014
Job Owner at Glacier View Marketplace
Industry Health, Wellness and Fitness
Experience
Glacier View Marketplace November 2014 - Present
Montana Sasquatch October 2014 - Present
TeleTech April 2014 - October 2014
TeleTech November 2011 - December 2011
Winter Haven Hospital March 2005 - February 2009
Securitas 2005 - 2005
Security Alliance 2002 - 2004
Convergys 2003 - 2003
Cruises Only 2003 - 2003
AlliedBarton Security Services 2002 - 2002
Skills
Computers, Private Security, Typing, Security, Security Management, Hospital Admitting, ER Registration, Weighing..., Blogging
Education
Flathead Valley Community College
CAS, EMT
Montana State University-Bozeman
Bachelor’s Degree, Nutrition
Glacier View Marketplace November 2014 - Present
Montana Sasquatch October 2014 - Present
TeleTech April 2014 - October 2014
TeleTech November 2011 - December 2011
Winter Haven Hospital March 2005 - February 2009
Securitas 2005 - 2005
Security Alliance 2002 - 2004
Convergys 2003 - 2003
Cruises Only 2003 - 2003
AlliedBarton Security Services 2002 - 2002
Skills
Computers, Private Security, Typing, Security, Security Management, Hospital Admitting, ER Registration, Weighing..., Blogging
Education
Flathead Valley Community College
CAS, EMT
Montana State University-Bozeman
Bachelor’s Degree, Nutrition
Donnell Sullivan Donnell Sullivan's TeleTech Experience July 2013 - October 2014
Job Resultsdriven contact center expert, managing high performance internal and outsourced teams
Industry Telecommunications
Experience
Ricoh Americas Corporation November 2014 - Present
Sullivan Family 2014 - Present
TeleTech July 2013 - October 2014
inContact February 2007 - September 2012
IRT July 2000 - July 2006
PRECISION RESPONSE CORPORATION, (PRC) January 1998 - July 2000
AT&T AMERICAN TRANSTECH / CONVERGYS January 1990 - December 1997
Skills
Analytics, Oracle, IT Management, Analysis, Incident Management, Call Center, IVR, SaaS, BPO, Cloud Computing, Call Centers, Enterprise Software, CTI, Technical Support, Customer Experience, Process Improvement, Workforce Management, Management, Business Analysis, ACD, Leadership, Telecommunications, Inbound Marketing, Strategic Planning, CRM, Contact Centers, Program Management, Operations Management, Training, Professional Services, Call Center Development, Customer Satisfaction, Outsourcing, Vendor Management
Education
Florida State University
Ricoh Americas Corporation November 2014 - Present
Sullivan Family 2014 - Present
TeleTech July 2013 - October 2014
inContact February 2007 - September 2012
IRT July 2000 - July 2006
PRECISION RESPONSE CORPORATION, (PRC) January 1998 - July 2000
AT&T AMERICAN TRANSTECH / CONVERGYS January 1990 - December 1997
Skills
Analytics, Oracle, IT Management, Analysis, Incident Management, Call Center, IVR, SaaS, BPO, Cloud Computing, Call Centers, Enterprise Software, CTI, Technical Support, Customer Experience, Process Improvement, Workforce Management, Management, Business Analysis, ACD, Leadership, Telecommunications, Inbound Marketing, Strategic Planning, CRM, Contact Centers, Program Management, Operations Management, Training, Professional Services, Call Center Development, Customer Satisfaction, Outsourcing, Vendor Management
Education
Florida State University
Jamie Kee's TeleTech Experience June 2000 - July 2003
Job Sr Admin Assistant, KS State Board of Healing Arts
Industry Government Administration
Experience
Hill's Pet Nutrition July 2003 - January 2015
TeleTech June 2000 - July 2003
The Finish Line August 1998 - June 2000
Skills
SAP, Financial Analysis, Customer Insight, Process Improvement, Management, Customer Service, Finance, Pricing, Account Management, Analysis, Credit, Accounting, Leadership, Retail, Accounts Receivable, Inventory Management, Sales
Education
Friends University 2008 — 2010
Bachelor of Business Management
Hill's Pet Nutrition July 2003 - January 2015
TeleTech June 2000 - July 2003
The Finish Line August 1998 - June 2000
Skills
SAP, Financial Analysis, Customer Insight, Process Improvement, Management, Customer Service, Finance, Pricing, Account Management, Analysis, Credit, Accounting, Leadership, Retail, Accounts Receivable, Inventory Management, Sales
Education
Friends University 2008 — 2010
Bachelor of Business Management
James Tavares James Tavares's TeleTech Experience January 2001 - August 2005
Job VP of DC Solutions Group
Industry Computer & Network Security
Experience
London Health Sciences Centre September 2015 - Present
DC Solutions Group March 2012 - Present
London Health Sciences Centre November 2014 - September 2015
London Health Sciences Centre 2008 - November 2014
London Health Sciences Centre November 2008 - October 2009
TeleTech January 2001 - August 2005
Skills
CCNA, Cisco, CCNP, Windows, Cisco Call Manager, Linux, Cisco Technologies, Troubleshooting, System Administration, Networking, Switches, Data Center, Cisco Nexus, Computer Network..., Wireless, Network Administration, Healthcare Information..., Telecommunications
Education
Fanshawe College 2002 — 2005
Diploma, Computer System Technology
London Health Sciences Centre September 2015 - Present
DC Solutions Group March 2012 - Present
London Health Sciences Centre November 2014 - September 2015
London Health Sciences Centre 2008 - November 2014
London Health Sciences Centre November 2008 - October 2009
TeleTech January 2001 - August 2005
Skills
CCNA, Cisco, CCNP, Windows, Cisco Call Manager, Linux, Cisco Technologies, Troubleshooting, System Administration, Networking, Switches, Data Center, Cisco Nexus, Computer Network..., Wireless, Network Administration, Healthcare Information..., Telecommunications
Education
Fanshawe College 2002 — 2005
Diploma, Computer System Technology
Chris Reitzel Chris Reitzel's TeleTech Experience April 2011 - August 2012
Job Employee at Vorticy, Inc.
Industry Insurance
Experience
Vorticy, Inc. April 2015 - Present
Multifamily Utility Company March 2014 - November 2014
American Income Life Insurance Company August 2013 - March 2014
RadioShack November 2012 - June 2013
TeleTech April 2011 - August 2012
Skills
Graphic Communication, Customer Satisfaction, Graphic Design, Retail Sales, Account Management, Supervisory Skills, Data Entry, Animal Training, Pets, Dog Training, Dog Behavior
Education
Flathead Valley Community College 2010 — 2012
Graphic Communications
Vorticy, Inc. April 2015 - Present
Multifamily Utility Company March 2014 - November 2014
American Income Life Insurance Company August 2013 - March 2014
RadioShack November 2012 - June 2013
TeleTech April 2011 - August 2012
Skills
Graphic Communication, Customer Satisfaction, Graphic Design, Retail Sales, Account Management, Supervisory Skills, Data Entry, Animal Training, Pets, Dog Training, Dog Behavior
Education
Flathead Valley Community College 2010 — 2012
Graphic Communications
Jesse Kransky Jesse Kransky's TeleTech Experience May 1999 - October 1999
Job N/A at undisclosed
Industry Information Technology and Services
Experience
Lund Brown Enterprises LLC August 2014 - Present
--undisclosed-- March 2011 - June 2012
Par Tech Inc August 2001 - March 2011
CaniCom Inc October 1999 - January 2000
TeleTech May 1999 - October 1999
Skills
Troubleshooting, Hardware, Databases, Call Center, Microsoft Exchange, Management, Windows 7, Windows, Operating Systems, Software Documentation, Windows Server, System Administration, Printers, Technical Support, Computer Hardware, Windows XP, Customer Service, Windows 8.1, Active Directory, Team Leadership
Education
Front Range Community College
General Studies
Lund Brown Enterprises LLC August 2014 - Present
--undisclosed-- March 2011 - June 2012
Par Tech Inc August 2001 - March 2011
CaniCom Inc October 1999 - January 2000
TeleTech May 1999 - October 1999
Skills
Troubleshooting, Hardware, Databases, Call Center, Microsoft Exchange, Management, Windows 7, Windows, Operating Systems, Software Documentation, Windows Server, System Administration, Printers, Technical Support, Computer Hardware, Windows XP, Customer Service, Windows 8.1, Active Directory, Team Leadership
Education
Front Range Community College
General Studies
Eugene Bass Eugene Bass's TeleTech Experience October 2012 - April 2014
Job Banking Specialist at TD
Industry Consumer Services
Experience
TD June 2015 - Present
Unemployed - seeking working May 2015 - Present
Asurion August 2014 - May 2015
Asurion May 2013 - July 2014
TeleTech October 2012 - April 2014
Alorica March 2009 - June 2010
MasTec Advanced Technologies May 2008 - January 2009
Skills
Customer Service..., Customer Service, Customer Satisfaction, Customer Service..., Customer Support, Marketing, Sales, Retail, Customer Relations, Consumer Electronics, Consumer Services, Service Coordination, Data Entry, Data Analysis, Customer Escalation..., Telecommunications, Technical Support
Education
Strayer University 2010 — 2013
In progress, Computer and Information Systems Security/Information Assurance
Fayetteville State University 2001 — 2005
Business Administration and Management, General
TD June 2015 - Present
Unemployed - seeking working May 2015 - Present
Asurion August 2014 - May 2015
Asurion May 2013 - July 2014
TeleTech October 2012 - April 2014
Alorica March 2009 - June 2010
MasTec Advanced Technologies May 2008 - January 2009
Skills
Customer Service..., Customer Service, Customer Satisfaction, Customer Service..., Customer Support, Marketing, Sales, Retail, Customer Relations, Consumer Electronics, Consumer Services, Service Coordination, Data Entry, Data Analysis, Customer Escalation..., Telecommunications, Technical Support
Education
Strayer University 2010 — 2013
In progress, Computer and Information Systems Security/Information Assurance
Fayetteville State University 2001 — 2005
Business Administration and Management, General
Vicki Steere's TeleTech Experience March 2011 - April 2014
Job Talent Acquisition Marketing, Communications & Digital Customer Experience Geek * Social Media Maven
Industry Marketing and Advertising
Experience
Sykes April 2014 - Present
TeleTech March 2011 - April 2014
Sykes 2014 - 2014
Jobing Jobing.com Jobing Technology Services February 2010 - March 2011
Jobing Foundation November 2007 - March 2011
Jobing.com 2003 - 2008
CareersColorado.com May 1998 - January 2003
Office Specialists Inc. January 1997 - September 1998
Castle Key Corporation dba CK Staffing & CK Design September 1984 - January 1997
Skills
Social Media Marketing, Talent Acquisition, Recruitment Advertising, Workforce Development, Social Media, Non-profits, Corporate Social..., Emerging Markets, Recruiting, Temporary Placement, Human Resources, Marketing, Recruitment Process..., Talent Pipelining, Strategic Recruitment..., Full-life Cycle..., High Volume Staffing, Marketing Budget, SEO, SEM, Corporate Social Media, Salesforce.com, Human Capital, Talent Analytics, Taleo, Talent Management, Employer Branding, Cost per hire, Staffing Processes, Marketing Strategy, Digital Marketing, Digital Strategy, Social Media ROI, Leadership, Training, College Recruiting, Strategy, Leadership Development, Onboarding, Nonprofits, Personnel Management, Fundraising, Internet Recruiting, Management, Strategic Planning, Applicant Tracking..., Online Advertising, Resume Writing, Hiring, Employee Benefits
Education
Grand Canyon University 2005 — 2007
MBA, Marketing
University of Denver 1981 — 1985
BS, Business Administration with emphasis in Management
Georgetown University 2008 — 2008
Certificate Program, NonProfit Management
Northwestern University - Kellogg School of Management 2007 — 2007
Certificate Program, Integrated Marketing Management
Sykes April 2014 - Present
TeleTech March 2011 - April 2014
Sykes 2014 - 2014
Jobing Jobing.com Jobing Technology Services February 2010 - March 2011
Jobing Foundation November 2007 - March 2011
Jobing.com 2003 - 2008
CareersColorado.com May 1998 - January 2003
Office Specialists Inc. January 1997 - September 1998
Castle Key Corporation dba CK Staffing & CK Design September 1984 - January 1997
Skills
Social Media Marketing, Talent Acquisition, Recruitment Advertising, Workforce Development, Social Media, Non-profits, Corporate Social..., Emerging Markets, Recruiting, Temporary Placement, Human Resources, Marketing, Recruitment Process..., Talent Pipelining, Strategic Recruitment..., Full-life Cycle..., High Volume Staffing, Marketing Budget, SEO, SEM, Corporate Social Media, Salesforce.com, Human Capital, Talent Analytics, Taleo, Talent Management, Employer Branding, Cost per hire, Staffing Processes, Marketing Strategy, Digital Marketing, Digital Strategy, Social Media ROI, Leadership, Training, College Recruiting, Strategy, Leadership Development, Onboarding, Nonprofits, Personnel Management, Fundraising, Internet Recruiting, Management, Strategic Planning, Applicant Tracking..., Online Advertising, Resume Writing, Hiring, Employee Benefits
Education
Grand Canyon University 2005 — 2007
MBA, Marketing
University of Denver 1981 — 1985
BS, Business Administration with emphasis in Management
Georgetown University 2008 — 2008
Certificate Program, NonProfit Management
Northwestern University - Kellogg School of Management 2007 — 2007
Certificate Program, Integrated Marketing Management
Alicia Phebus's TeleTech Experience February 2010 - July 2011
Job Industrial/Organizational Psychologist
Industry Human Resources
Experience
Banner Health July 2013 - Present
Florida Institute of Technology August 2012 - May 2013
Florida Institute of Technology August 2011 - May 2013
Center for Organizational Effectiveness at Florida Tech August 2012 - December 2012
K. Parks Consulting March 2012 - September 2012
TeleTech February 2010 - July 2011
TeleTech August 2009 - February 2010
University of Colorado at Boulder August 2008 - December 2008
University of Colorado at Boulder January 2008 - May 2008
Skills
Research, Critical Thinking, Employee Engagement, Data Analysis, SPSS
Education
Florida Institute of Technology 2011 — 2013
M.S., I/O Psychology
University of Colorado Boulder 2005 — 2009
B.A., Psychology, History
Banner Health July 2013 - Present
Florida Institute of Technology August 2012 - May 2013
Florida Institute of Technology August 2011 - May 2013
Center for Organizational Effectiveness at Florida Tech August 2012 - December 2012
K. Parks Consulting March 2012 - September 2012
TeleTech February 2010 - July 2011
TeleTech August 2009 - February 2010
University of Colorado at Boulder August 2008 - December 2008
University of Colorado at Boulder January 2008 - May 2008
Skills
Research, Critical Thinking, Employee Engagement, Data Analysis, SPSS
Education
Florida Institute of Technology 2011 — 2013
M.S., I/O Psychology
University of Colorado Boulder 2005 — 2009
B.A., Psychology, History
Michelle Stephenson's TeleTech Experience January 2005 - June 2011
Job Professional Technology Project Manager
Industry Information Technology and Services
Experience
TD August 2012 - Present
Research In Motion October 2011 - August 2012
TeleTech January 2005 - June 2011
TeleTech January 2003 - January 2005
TeleTech January 2002 - January 2003
TeleTech May 2000 - January 2002
IBM January 2000 - May 2000
Intesys, Network Communications January 1999 - January 2000
Execulink Telecom Inc January 1997 - January 1999
Skills
Call Center, Vendor Management, Avaya, Outsourcing, Workforce Management, ITIL, BPO, Service Delivery, Contact Centers, IVR, Project Management, PMP, Call Centers, Integration, IT Service Management, Information Technology, Process Improvement, Customer Experience, Data Center, Technical Support, Management, Team Management, Telecommunications, Six Sigma, Cisco Technologies, Software Development, Networking, Change Management, Project Delivery, CRM, Infrastructure
Education
Productivity Point Intl
MCSE Certification
Fanshawe College
Training in, General Arts and Science / Leadership and Recreation
TD August 2012 - Present
Research In Motion October 2011 - August 2012
TeleTech January 2005 - June 2011
TeleTech January 2003 - January 2005
TeleTech January 2002 - January 2003
TeleTech May 2000 - January 2002
IBM January 2000 - May 2000
Intesys, Network Communications January 1999 - January 2000
Execulink Telecom Inc January 1997 - January 1999
Skills
Call Center, Vendor Management, Avaya, Outsourcing, Workforce Management, ITIL, BPO, Service Delivery, Contact Centers, IVR, Project Management, PMP, Call Centers, Integration, IT Service Management, Information Technology, Process Improvement, Customer Experience, Data Center, Technical Support, Management, Team Management, Telecommunications, Six Sigma, Cisco Technologies, Software Development, Networking, Change Management, Project Delivery, CRM, Infrastructure
Education
Productivity Point Intl
MCSE Certification
Fanshawe College
Training in, General Arts and Science / Leadership and Recreation
Todd DeSilva's TeleTech Experience April 2004 - September 2008
Job Insurance System Administrator at West Elgin Mutual Insurance
Industry Internet
Experience
Westfall Media January 2005 - Present
West Elgin Mutual Insurance March 2015 - Present
North Waterloo Farmers Mutual June 2012 - March 2015
Freelance Writer February 2011 - 2015
Diamond L Consulting October 2014 - December 2014
Mutual Concept Computer Group September 2008 - June 2012
TeleTech April 2004 - September 2008
Autodata Solutions 2001 - 2004
Skills
CCNA, Cisco Security, Linux, Network Administration, IT Operations, Performance Tuning, HTML, Oracle SQL Developer, Corporate Websites, IT Solutions, Graphic Design, System Administration, SQL, Java, Technical Support, Oracle, Windows 7, Apache
Education
Fanshawe College 2000 — 2002
Computer Programming, Internet Technology
Westfall Media January 2005 - Present
West Elgin Mutual Insurance March 2015 - Present
North Waterloo Farmers Mutual June 2012 - March 2015
Freelance Writer February 2011 - 2015
Diamond L Consulting October 2014 - December 2014
Mutual Concept Computer Group September 2008 - June 2012
TeleTech April 2004 - September 2008
Autodata Solutions 2001 - 2004
Skills
CCNA, Cisco Security, Linux, Network Administration, IT Operations, Performance Tuning, HTML, Oracle SQL Developer, Corporate Websites, IT Solutions, Graphic Design, System Administration, SQL, Java, Technical Support, Oracle, Windows 7, Apache
Education
Fanshawe College 2000 — 2002
Computer Programming, Internet Technology
Edward Simpkins Edward Simpkins's TeleTech Experience 2009 - 2010
Job Computer Animator / 3D Modeling
Industry Animation
Experience
Apple August 2014 - Present
Convergys July 2012 - Present
Freelance 1995 - Present
Carolina IT Professionals April 2011 - May 2012
VerAFast February 2011 - April 2011
Independent Contractor March 2010 - April 2011
TeleTech 2009 - 2010
Evans Interiors June 2001 - June 2009
Habitat for Humanity International January 2000 - January 2000
Skills
Outlook, Microsoft Excel, Microsoft Word, Adobe Acrobat, XP, BMC Remedy, Windows Vista, Avaya, Windows NT, Maya, Kronos, Flash Player, Customer Service, Stilts, Microsoft Office, Troubleshooting, Social Media Marketing, Social Media, Project Management, Photoshop, Technical Support, OS X, Help Desk Support, Telecommunications, Training, Teamwork, Software Installation, Computer Hardware, PowerPoint, Dreamweaver, WordPress, Customer Satisfaction, Web Development, Team Leadership, Social Networking, Coaching, Management, Autodesk Software, 2D Animation, 3D Animation, 3D Modeling, 3D rendering, Digital Compositing
Education
Full Sail University 2011 — 2014
Bachelor's Degree, Computer Science Animation, Senior
Lorain County Community College 2004 — 2004
Computer Science, Computer Diagnostics & Repair, Electrical Circuits
Apple August 2014 - Present
Convergys July 2012 - Present
Freelance 1995 - Present
Carolina IT Professionals April 2011 - May 2012
VerAFast February 2011 - April 2011
Independent Contractor March 2010 - April 2011
TeleTech 2009 - 2010
Evans Interiors June 2001 - June 2009
Habitat for Humanity International January 2000 - January 2000
Skills
Outlook, Microsoft Excel, Microsoft Word, Adobe Acrobat, XP, BMC Remedy, Windows Vista, Avaya, Windows NT, Maya, Kronos, Flash Player, Customer Service, Stilts, Microsoft Office, Troubleshooting, Social Media Marketing, Social Media, Project Management, Photoshop, Technical Support, OS X, Help Desk Support, Telecommunications, Training, Teamwork, Software Installation, Computer Hardware, PowerPoint, Dreamweaver, WordPress, Customer Satisfaction, Web Development, Team Leadership, Social Networking, Coaching, Management, Autodesk Software, 2D Animation, 3D Animation, 3D Modeling, 3D rendering, Digital Compositing
Education
Full Sail University 2011 — 2014
Bachelor's Degree, Computer Science Animation, Senior
Lorain County Community College 2004 — 2004
Computer Science, Computer Diagnostics & Repair, Electrical Circuits
Kirsten Furlong Kirsten Furlong's TeleTech Experience June 2012 - November 2012
Job HR Generalist, Recruitment Leader at Tessenderlo Kerley, Inc.
Industry Human Resources
Experience
Tessenderlo Kerley, Inc. September 2015 - Present
Maricopa Integrated Health System November 2012 - September 2015
The Junior League of Phoenix 2015 - 2015
TeleTech June 2012 - November 2012
Aetna November 2011 - June 2012
NYU Langone Medical Center July 2008 - November 2011
Credit Suisse July 2007 - May 2008
PricewaterhouseCoopers January 2005 - June 2007
Lebhar-Friedman 2003 - 2004
American Business Media 2000 - 2003
Skills
Talent Acquisition, Talent Management, Employee Relations, Recruiting, Project Management, Strategic Sourcing, Organizational..., Coaching and Career..., Employee Benefits, HRIT, Career Development, Coaching, Interviews, Resume Writing, Staff Development, Applicant Tracking..., Human Resources, Job Fairs, College Recruiting, Leadership, Technical Recruiting, PeopleSoft, Management, Training, Sourcing, Strategy, Personnel Management, Screening, Temporary Placement, Onboarding, Screening Resumes, SDLC, Internet Recruiting, Employment Law, Performance Management, Hiring, Process Improvement
Education
Fordham University 2003 — 2005
Masters of Science, HR Management and Executive Education
University of Arizona 1994 — 1999
Bachelors of Art, Communication, Minor: Psychology and Sociology
Tessenderlo Kerley, Inc. September 2015 - Present
Maricopa Integrated Health System November 2012 - September 2015
The Junior League of Phoenix 2015 - 2015
TeleTech June 2012 - November 2012
Aetna November 2011 - June 2012
NYU Langone Medical Center July 2008 - November 2011
Credit Suisse July 2007 - May 2008
PricewaterhouseCoopers January 2005 - June 2007
Lebhar-Friedman 2003 - 2004
American Business Media 2000 - 2003
Skills
Talent Acquisition, Talent Management, Employee Relations, Recruiting, Project Management, Strategic Sourcing, Organizational..., Coaching and Career..., Employee Benefits, HRIT, Career Development, Coaching, Interviews, Resume Writing, Staff Development, Applicant Tracking..., Human Resources, Job Fairs, College Recruiting, Leadership, Technical Recruiting, PeopleSoft, Management, Training, Sourcing, Strategy, Personnel Management, Screening, Temporary Placement, Onboarding, Screening Resumes, SDLC, Internet Recruiting, Employment Law, Performance Management, Hiring, Process Improvement
Education
Fordham University 2003 — 2005
Masters of Science, HR Management and Executive Education
University of Arizona 1994 — 1999
Bachelors of Art, Communication, Minor: Psychology and Sociology
Ann Camarillo Ann Camarillo's TeleTech Experience November 2008 - July 2009
Job President and CEO at Boloro Global Limited
Industry Financial Services
Experience
Boloro Global Limited (formerly known as Net2Text) October 2010 - Present
TeleTech November 2008 - July 2009
MasterCard Worldwide 2005 - 2008
MasterCard International 2002 - 2004
Maestro International 2001 - 2002
MasterCard International 1998 - 2000
MasterCard 1996 - 1998
MasterCard 1994 - 1995
MasterCard 1988 - 1993
James Byron Morgan 1988 - 1988
Skills
Mergers, Payments, Strategy, Sales Management, Credit Cards, Negotiation, Debit Cards, Cross-functional Team..., Product Management, CRM, Payment Systems, Leadership, Sales, Banking, Credit, Strategic Planning, Mergers & Acquisitions, Mobile Payments, Financial Services, Strategic Partnerships, Mobile Devices, Program Management, E-commerce, Finance, Executive Management, Cards, Product Development, Marketing, Integration, Electronic Payments, Direct Marketing, B2B, Start-ups, New Business Development, Selling, Payment Card Processing, E-payments, Payment Gateways, Loyalty Programs, Mobile Commerce, NFC, Transaction Processing, Merchant Services, Payment Cards, Smart Cards, Internet Banking, ACH, Relationship Management, Acquiring, Payment Services
Education
Saint Louis University 1983 — 1986
MBA, International Finance
Fontbonne University 1979 — 1981
Bachelor of Science (BS), Business Administration, Management and Marketing
Boloro Global Limited (formerly known as Net2Text) October 2010 - Present
TeleTech November 2008 - July 2009
MasterCard Worldwide 2005 - 2008
MasterCard International 2002 - 2004
Maestro International 2001 - 2002
MasterCard International 1998 - 2000
MasterCard 1996 - 1998
MasterCard 1994 - 1995
MasterCard 1988 - 1993
James Byron Morgan 1988 - 1988
Skills
Mergers, Payments, Strategy, Sales Management, Credit Cards, Negotiation, Debit Cards, Cross-functional Team..., Product Management, CRM, Payment Systems, Leadership, Sales, Banking, Credit, Strategic Planning, Mergers & Acquisitions, Mobile Payments, Financial Services, Strategic Partnerships, Mobile Devices, Program Management, E-commerce, Finance, Executive Management, Cards, Product Development, Marketing, Integration, Electronic Payments, Direct Marketing, B2B, Start-ups, New Business Development, Selling, Payment Card Processing, E-payments, Payment Gateways, Loyalty Programs, Mobile Commerce, NFC, Transaction Processing, Merchant Services, Payment Cards, Smart Cards, Internet Banking, ACH, Relationship Management, Acquiring, Payment Services
Education
Saint Louis University 1983 — 1986
MBA, International Finance
Fontbonne University 1979 — 1981
Bachelor of Science (BS), Business Administration, Management and Marketing
Stu Switzer Stu Switzer's TeleTech Experience April 2001 - July 2008
Job Trainer at Siskinds LLP
Industry Legal Services
Experience
Siskinds LLP July 2008 - Present
Phatso Photography June 2006 - Present
TeleTech April 2001 - July 2008
Rexall Pharma Plus August 1990 - April 2001
Skills
Training, Customer Service, Outlook, Microsoft Office, Team Leadership, Microsoft Word, Microsoft Excel, Retail, Public Speaking, Troubleshooting, Management, PowerPoint, Call Centers, Leadership, Administration, Software Documentation, Customer Satisfaction, Coaching, Time Management, Project Management, Windows, Team Building, Social Media, Call Center, Research, Photoshop, Teamwork, Team Management, System Administration
Education
Fanshawe College 1994 — 1996
Information Systems
Clarke Road 1989 — 1994
High School
Siskinds LLP July 2008 - Present
Phatso Photography June 2006 - Present
TeleTech April 2001 - July 2008
Rexall Pharma Plus August 1990 - April 2001
Skills
Training, Customer Service, Outlook, Microsoft Office, Team Leadership, Microsoft Word, Microsoft Excel, Retail, Public Speaking, Troubleshooting, Management, PowerPoint, Call Centers, Leadership, Administration, Software Documentation, Customer Satisfaction, Coaching, Time Management, Project Management, Windows, Team Building, Social Media, Call Center, Research, Photoshop, Teamwork, Team Management, System Administration
Education
Fanshawe College 1994 — 1996
Information Systems
Clarke Road 1989 — 1994
High School
Anna Bishop's TeleTech Experience May 1999 - February 2004
Job Trainer I at Centene for Sunflower State Health Plan
Industry Information Technology and Services
Experience
Centene October 2012 - Present
Hewlett-Packard Enterprise Services July 2005 - October 2012
Berlin-Wheeler February 2004 - July 2005
TeleTech May 1999 - February 2004
Skills
Over 13 years of..., Strong computer..., Strong people skills, Versed in policy and..., Effective in small or..., Efficient, Extensive written and..., Training, Quality Assurance, Software Documentation, Call Centers
Education
Friends University
Bachelor of Science, Organizational Leadership and Management
Centene October 2012 - Present
Hewlett-Packard Enterprise Services July 2005 - October 2012
Berlin-Wheeler February 2004 - July 2005
TeleTech May 1999 - February 2004
Skills
Over 13 years of..., Strong computer..., Strong people skills, Versed in policy and..., Effective in small or..., Efficient, Extensive written and..., Training, Quality Assurance, Software Documentation, Call Centers
Education
Friends University
Bachelor of Science, Organizational Leadership and Management
Faith Holmes Faith Holmes's TeleTech Experience January 2014 - March 2014
Job Independent Business Owner at Arise Virtual Solutions Inc.
Industry Health, Wellness and Fitness
Experience
McLeod Health May 2015 - Present
Arise Virtual Solutions Inc. April 2015 - Present
Body By Vi Visalus Body By Vi Challenge July 2013 - Present
Sykes March 2014 - May 2014
TeleTech January 2014 - March 2014
Kmart Corporation September 2013 - January 2014
Mastercorp May 2012 - June 2013
Oceana Resorts May 2008 - July 2010
Skills
Microsoft Office, Housekeeping, Nursing Care, Social Media, Facebook, Twitter, Google+, Search Engine Technology, Weight Loss, Entrepreneurship, Data Entry, Virtual Administration, Online Marketing, Customer Service, Social Networking
Education
Florence-Darlington Technical College 2014 — 2015
Associate's Degree, Science
Francis Marion University 2010 — 2012
Chemistry
Carvers Bay High 2006 — 2010
Diploma
McLeod Health May 2015 - Present
Arise Virtual Solutions Inc. April 2015 - Present
Body By Vi Visalus Body By Vi Challenge July 2013 - Present
Sykes March 2014 - May 2014
TeleTech January 2014 - March 2014
Kmart Corporation September 2013 - January 2014
Mastercorp May 2012 - June 2013
Oceana Resorts May 2008 - July 2010
Skills
Microsoft Office, Housekeeping, Nursing Care, Social Media, Facebook, Twitter, Google+, Search Engine Technology, Weight Loss, Entrepreneurship, Data Entry, Virtual Administration, Online Marketing, Customer Service, Social Networking
Education
Florence-Darlington Technical College 2014 — 2015
Associate's Degree, Science
Francis Marion University 2010 — 2012
Chemistry
Carvers Bay High 2006 — 2010
Diploma
Deborah- (grace) Napoli Deborah- (grace) Napoli's TeleTech Experience October 2014 - February 2015
Job Insurance Agent
Industry Insurance
Experience
Massage Envy Spa May 2013 - Present
Florida Insurance representing Florida Blue (Blue Cross/Blue Shield) October 2014 - February 2015
TeleTech October 2014 - February 2015
Securitas Security Services USA, Inc. August 2010 - May 2014
Skills
Customer Satisfaction
Education
Florida Atlantic University 1996 — 2000
BS, Nursing
Massage Envy Spa May 2013 - Present
Florida Insurance representing Florida Blue (Blue Cross/Blue Shield) October 2014 - February 2015
TeleTech October 2014 - February 2015
Securitas Security Services USA, Inc. August 2010 - May 2014
Skills
Customer Satisfaction
Education
Florida Atlantic University 1996 — 2000
BS, Nursing
Felix Molina's TeleTech Experience September 2003 - June 2005
Job Web Developer at Autodata Solutions
Industry Information Technology and Services
Experience
Autodata Solutions November 2013 - Present
D+H June 2010 - October 2013
Davis and Henderson October 2008 - June 2010
Filogix January 2007 - October 2008
Filogix June 2006 - January 2007
Filogix June 2005 - June 2006
TeleTech September 2003 - June 2005
Skills
Java Enterprise Edition, XML, Software Documentation, Unix, Java, SDLC, Software Development, Eclipse, Web Services, UML, Requirements Analysis, Web Applications, AJAX, Visio, Agile Methodologies, SOA, Business Process, Scrum, jQuery, JavaScript, MySQL, Web Development, Requirements Gathering, Systems Analysis, Problem Solving, Troubleshooting, Software Project..., Integration, Oracle, Enterprise Architecture, Tomcat, Analytical Skills, Node.js, HTML 5, MongoDB, NoSQL, JSP, SQL, Spring, Communication, Apache, MVC, PHP, MyBatis, CSS3, RESTful WebServices, Microsoft SQL Server
Education
Fanshawe College
Computer Programming
Our Lady of Mount Carmel Secondary School
OSD
Sheridan College
Autodata Solutions November 2013 - Present
D+H June 2010 - October 2013
Davis and Henderson October 2008 - June 2010
Filogix January 2007 - October 2008
Filogix June 2006 - January 2007
Filogix June 2005 - June 2006
TeleTech September 2003 - June 2005
Skills
Java Enterprise Edition, XML, Software Documentation, Unix, Java, SDLC, Software Development, Eclipse, Web Services, UML, Requirements Analysis, Web Applications, AJAX, Visio, Agile Methodologies, SOA, Business Process, Scrum, jQuery, JavaScript, MySQL, Web Development, Requirements Gathering, Systems Analysis, Problem Solving, Troubleshooting, Software Project..., Integration, Oracle, Enterprise Architecture, Tomcat, Analytical Skills, Node.js, HTML 5, MongoDB, NoSQL, JSP, SQL, Spring, Communication, Apache, MVC, PHP, MyBatis, CSS3, RESTful WebServices, Microsoft SQL Server
Education
Fanshawe College
Computer Programming
Our Lady of Mount Carmel Secondary School
OSD
Sheridan College
Kate Johnson-Maars, CPM's TeleTech Experience 2006 - 2007
Job Payroll & Benefits at Dillon Consulting Ltd
Industry Management Consulting
Experience
Dillon Consulting Limited July 2011 - Present
Alliance iCommunications July 2007 - July 2011
TeleTech 2006 - 2007
TD Canada Trust September 1999 - May 2006
Education
Canadian Payroll Association 2007 — 2009
Payroll Management
Fanshawe College 2004 — 2007
Accounting
Westminster High School 1994 — 1995
Dillon Consulting Limited July 2011 - Present
Alliance iCommunications July 2007 - July 2011
TeleTech 2006 - 2007
TD Canada Trust September 1999 - May 2006
Education
Canadian Payroll Association 2007 — 2009
Payroll Management
Fanshawe College 2004 — 2007
Accounting
Westminster High School 1994 — 1995
Paul Elieff's TeleTech Experience 1998 - 2001
Job Manager End User Services Northbridge Financial
Industry Information Technology and Services
Experience
Northbridge Financial Corporation April 2013 - Present
Aon Canada December 2008 - April 2013
Aon Reed Canada 2008 - 2009
Aon May 2004 - December 2007
CIBC World Markets 2003 - 2004
TeleTech 1998 - 2001
Skills
Brokers, Business Analysis, Change Management, Commercial Insurance, General Insurance, Disaster Recovery, Infrastructure, ITIL, Insurance, Integration, Process Improvement, Program Management, Property, Risk Management, Strategic Planning, SDLC, Vendor Management, Underwriting
Education
George Brown College 1989 — 1991
Northbridge Financial Corporation April 2013 - Present
Aon Canada December 2008 - April 2013
Aon Reed Canada 2008 - 2009
Aon May 2004 - December 2007
CIBC World Markets 2003 - 2004
TeleTech 1998 - 2001
Skills
Brokers, Business Analysis, Change Management, Commercial Insurance, General Insurance, Disaster Recovery, Infrastructure, ITIL, Insurance, Integration, Process Improvement, Program Management, Property, Risk Management, Strategic Planning, SDLC, Vendor Management, Underwriting
Education
George Brown College 1989 — 1991
Mika Powell's TeleTech Experience September 2013 - Present
Job Reporting Specialist at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech September 2013 - Present
Skills
Customer Service, Data Analytics, Access, Pivot Tables, Conditional Formatting, V Lookups, Hlookups, Sumif, Budgets, Microsoft Office, Data Analysis, Human Resources, Analysis, Forecasting, Microsoft Word, Public Speaking, PowerPoint, Program Management, Microsoft Excel, Team Building, Strategic Planning, Outlook, Recruiting, Training, Marketing, Event Planning, Management, Leadership, Research, PeopleSoft, Organizational..., Process Improvement, Teamwork, Data Entry, Vendor Management, Email Marketing, Time Management, Accounting, Strategy, HRIS, Process Scheduler, Editing, Lotus Notes, Project Planning, Databases, Software Documentation, Customer Satisfaction, Administration, Finance, Payroll
Education
Florida State University 1998 — 2002
TeleTech September 2013 - Present
Skills
Customer Service, Data Analytics, Access, Pivot Tables, Conditional Formatting, V Lookups, Hlookups, Sumif, Budgets, Microsoft Office, Data Analysis, Human Resources, Analysis, Forecasting, Microsoft Word, Public Speaking, PowerPoint, Program Management, Microsoft Excel, Team Building, Strategic Planning, Outlook, Recruiting, Training, Marketing, Event Planning, Management, Leadership, Research, PeopleSoft, Organizational..., Process Improvement, Teamwork, Data Entry, Vendor Management, Email Marketing, Time Management, Accounting, Strategy, HRIS, Process Scheduler, Editing, Lotus Notes, Project Planning, Databases, Software Documentation, Customer Satisfaction, Administration, Finance, Payroll
Education
Florida State University 1998 — 2002
Heather Mosty, CSPO's TeleTech Experience September 1999 - March 2001
Job Agile Product Marketing
Industry Marketing and Advertising
Experience
ShopAtHome.com February 2015 - Present
ShopAtHome.com May 2013 - February 2015
ShopAtHome.com June 2007 - May 2013
Omni Financial January 2006 - March 2007
Pelion Systems January 2005 - January 2006
ALSCO March 2002 - January 2005
Relera March 2001 - August 2001
TeleTech September 1999 - March 2001
Skills
Mobile Marketing, Marketing Budget..., Google Analytics, Email Marketing, Microsoft SQL Server, Online Marketing..., Competitive Analysis, Landing Page..., Product Marketing, Product Management, Web Content Management, Content Marketing, Campaign Management, A/B testing, Community Management, Marketing Strategy, SEO, Web Analytics, E-commerce, Affiliate Marketing, Project Management, User Experience
Education
Front Range Community College 2007 — 2009
Associate of Science (AS), Biology, General
ShopAtHome.com February 2015 - Present
ShopAtHome.com May 2013 - February 2015
ShopAtHome.com June 2007 - May 2013
Omni Financial January 2006 - March 2007
Pelion Systems January 2005 - January 2006
ALSCO March 2002 - January 2005
Relera March 2001 - August 2001
TeleTech September 1999 - March 2001
Skills
Mobile Marketing, Marketing Budget..., Google Analytics, Email Marketing, Microsoft SQL Server, Online Marketing..., Competitive Analysis, Landing Page..., Product Marketing, Product Management, Web Content Management, Content Marketing, Campaign Management, A/B testing, Community Management, Marketing Strategy, SEO, Web Analytics, E-commerce, Affiliate Marketing, Project Management, User Experience
Education
Front Range Community College 2007 — 2009
Associate of Science (AS), Biology, General
Sandy Ballestamon's TeleTech Experience June 2002 - September 2008
Job DOD Client Account Specialist at Citigroup
Industry Information Technology and Services
Experience
Citigroup October 2008 - Present
Teletech June 2002 - September 2008
Trilegiant, Virginia Beach VA October 2001 - March 2002
IPSOS-ASI Marketing Research November 1996 - April 2000
Boron LePore and Associates February 1996 - April 2000
Yamaha School of Music Manila Philippines June 1986 - June 1996
Skills
Technical Support, Leadership, Customer Service, Management, Quality Assurance, Time Management, Training, Teamwork
Education
Philippine Women's University 1982 — 1986
Bachelor of Music, Education/Piano
Far Eastern University 1979 — 1982
Bachelor of Science, Psychology
St. Mary Magadalene
Citigroup October 2008 - Present
Teletech June 2002 - September 2008
Trilegiant, Virginia Beach VA October 2001 - March 2002
IPSOS-ASI Marketing Research November 1996 - April 2000
Boron LePore and Associates February 1996 - April 2000
Yamaha School of Music Manila Philippines June 1986 - June 1996
Skills
Technical Support, Leadership, Customer Service, Management, Quality Assurance, Time Management, Training, Teamwork
Education
Philippine Women's University 1982 — 1986
Bachelor of Music, Education/Piano
Far Eastern University 1979 — 1982
Bachelor of Science, Psychology
St. Mary Magadalene
Barbara Harrison's TeleTech Experience 2000 - 2004
Job AVP, Client Solutions at APAC Customer Services
Industry Telecommunications
Experience
APAC Customer Services January 2010 - July 2014
Eventus Sourcing Group March 2009 - October 2010
StarTek 2007 - 2008
StarTek 2005 - 2007
TeleTech 2000 - 2004
U S WEST 1996 - 2000
Skills
BPO, Direct Sales, Solution Selling, Leadership, Business Intelligence, Lead Generation, Sales, Strategy, Account Management, Call Center, Outsourcing, Contact Centers, Selling, Customer Experience, Business Development, Process Improvement, Sales Management, Customer Retention, Management, Telecommunications, Professional..., CRM, Strategic Planning, Sales Operations, Workforce Management, Professional Services, Sourcing, Vendor Management, Strategic Partnerships, Project Management, Customer Satisfaction
Education
Fort Hays State University 1970 — 1972
Business Administration
APAC Customer Services January 2010 - July 2014
Eventus Sourcing Group March 2009 - October 2010
StarTek 2007 - 2008
StarTek 2005 - 2007
TeleTech 2000 - 2004
U S WEST 1996 - 2000
Skills
BPO, Direct Sales, Solution Selling, Leadership, Business Intelligence, Lead Generation, Sales, Strategy, Account Management, Call Center, Outsourcing, Contact Centers, Selling, Customer Experience, Business Development, Process Improvement, Sales Management, Customer Retention, Management, Telecommunications, Professional..., CRM, Strategic Planning, Sales Operations, Workforce Management, Professional Services, Sourcing, Vendor Management, Strategic Partnerships, Project Management, Customer Satisfaction
Education
Fort Hays State University 1970 — 1972
Business Administration
Serina Worley's TeleTech Experience June 1997 - July 2000
Job Currently seeking new opportunities at TBD
Industry Telecommunications
Experience
Currently seeking new opportunities January 2015 - Present
Cbeyond - now a Birch Company February 2012 - January 2015
Cbeyond April 2010 - February 2012
Cbeyond December 2006 - April 2010
Cbeyond August 2004 - December 2006
Tek Systems October 2000 - August 2004
TeleTech June 1997 - July 2000
Primestar by TCI August 1996 - June 1997
State of Colorado - Secretary of State Office May 1995 - August 1996
McDonald's Corporation September 1990 - January 1995
Skills
Telecommunications, Telephony, Managed Services, VoIP, MPLS, Wireless, Cloud Computing, Solution Selling, Internet Services, Selling, SIP, Unified Communications, Sales Process, Sales Management, Hosted Services, Metro Ethernet, T1, SIP Trunking, Computer Hardware, Channel Partners, Mobile Communications, Ethernet, Mobile Devices, Co-location, Call Centers, IP, Broadband, WAN, Networking, Cabling, Data Center
Education
McDonalds Corporation 1991 — 1993
Restaurant/Food Services Management
Fort Lewis College 1990 — 1991
High School, Business Management
Mesa State College 1986 — 1990
High School, Business Management
Currently seeking new opportunities January 2015 - Present
Cbeyond - now a Birch Company February 2012 - January 2015
Cbeyond April 2010 - February 2012
Cbeyond December 2006 - April 2010
Cbeyond August 2004 - December 2006
Tek Systems October 2000 - August 2004
TeleTech June 1997 - July 2000
Primestar by TCI August 1996 - June 1997
State of Colorado - Secretary of State Office May 1995 - August 1996
McDonald's Corporation September 1990 - January 1995
Skills
Telecommunications, Telephony, Managed Services, VoIP, MPLS, Wireless, Cloud Computing, Solution Selling, Internet Services, Selling, SIP, Unified Communications, Sales Process, Sales Management, Hosted Services, Metro Ethernet, T1, SIP Trunking, Computer Hardware, Channel Partners, Mobile Communications, Ethernet, Mobile Devices, Co-location, Call Centers, IP, Broadband, WAN, Networking, Cabling, Data Center
Education
McDonalds Corporation 1991 — 1993
Restaurant/Food Services Management
Fort Lewis College 1990 — 1991
High School, Business Management
Mesa State College 1986 — 1990
High School, Business Management
Chris McLaren's TeleTech Experience 2005 - 2008
Job Utilization and training client Manager at ADP Dealer Services
Industry Computer Software
Experience
CDK Global February 2012 - Present
PFW September 2008 - April 2012
TeleTech 2005 - 2008
Department of National Defence December 1998 - May 2003
Taco Bell 2000 - 2003
Skills
Customer Service, Staff Training, Staff Supervision, Staff Mentoring, Technical Training, Training & Development, Troubleshooting, Microsoft Office, Lotus Notes, Excel, Word, Outlook, Outlook Express, Customer Satisfaction, Mentoring, Supervisory Skills, Problem Solving, PowerPoint, Customer Relations, Coaching, MS Office Suite, Team Leadership, Call Center, Microsoft Excel, Training, Team Building, Sales Process, Call Centers, Salesforce.com, Management, Business Analysis, Account Management, Process Improvement, Windows, Microsoft Word, Employee Training, Time Management, CRM, Technical Support, System Administration, Team Management, Leadership, Quality Assurance, Computer Hardware, Networking, Access, Visio, Vendor Management, Windows 7, Customer Experience
Education
Fanshawe College 2000 — 2001
Electronics engineering
CDK Global February 2012 - Present
PFW September 2008 - April 2012
TeleTech 2005 - 2008
Department of National Defence December 1998 - May 2003
Taco Bell 2000 - 2003
Skills
Customer Service, Staff Training, Staff Supervision, Staff Mentoring, Technical Training, Training & Development, Troubleshooting, Microsoft Office, Lotus Notes, Excel, Word, Outlook, Outlook Express, Customer Satisfaction, Mentoring, Supervisory Skills, Problem Solving, PowerPoint, Customer Relations, Coaching, MS Office Suite, Team Leadership, Call Center, Microsoft Excel, Training, Team Building, Sales Process, Call Centers, Salesforce.com, Management, Business Analysis, Account Management, Process Improvement, Windows, Microsoft Word, Employee Training, Time Management, CRM, Technical Support, System Administration, Team Management, Leadership, Quality Assurance, Computer Hardware, Networking, Access, Visio, Vendor Management, Windows 7, Customer Experience
Education
Fanshawe College 2000 — 2001
Electronics engineering
Greg Conley's TeleTech Experience May 2012 - Present
Job Board Member at TeleTech Holdings
Industry Information Technology and Services
Experience
TeleTech May 2012 - Present
Aha! Software February 2012 - February 2014
Odyssey Financial Technologies November 2009 - January 2011
Verio February 2004 - July 2005
Tanning Technology November 2001 - June 2003
IBM Corporation 1995 - 2001
Galileo International May 1989 - April 1995
Covington & Burling March 1984 - May 1989
Skills
Business Development, Enterprise Software, Start-ups, Business Intelligence, Business Strategy, Product Management, SaaS, Management, Strategy, Outsourcing, Cloud Computing, Strategic Planning, E-commerce, Program Management, New Business Development, Leadership
Education
Georgetown University Law Center 1980 — 1983
Juris Doctor, Law
Purdue University 1973 — 1977
BSEE, Electrical Engineering
TeleTech May 2012 - Present
Aha! Software February 2012 - February 2014
Odyssey Financial Technologies November 2009 - January 2011
Verio February 2004 - July 2005
Tanning Technology November 2001 - June 2003
IBM Corporation 1995 - 2001
Galileo International May 1989 - April 1995
Covington & Burling March 1984 - May 1989
Skills
Business Development, Enterprise Software, Start-ups, Business Intelligence, Business Strategy, Product Management, SaaS, Management, Strategy, Outsourcing, Cloud Computing, Strategic Planning, E-commerce, Program Management, New Business Development, Leadership
Education
Georgetown University Law Center 1980 — 1983
Juris Doctor, Law
Purdue University 1973 — 1977
BSEE, Electrical Engineering
Vincent Dyer's TeleTech Experience October 2004 - June 2006
Job Recent MBA Graduate
Industry Pharmaceuticals
Experience
INC Research (through acquisition of Kendle International) December 2008 - June 2012
Kendle International October 2007 - December 2008
Kendle International July 2007 - October 2007
ATX Communications August 2006 - February 2007
TeleTech October 2004 - June 2006
Education
Franklin University 2013 — 2014
Master of Business Administration (MBA), Business Administration, Management and Operations, 3.94 (4.0 scale)
Fairmont State University
Bachelor of Business Administration (BBA), Business/Commerce, General, 3.5 (4.0 scale)
Fairmont State University
Associate's degree, Business/Commerce, General
INC Research (through acquisition of Kendle International) December 2008 - June 2012
Kendle International October 2007 - December 2008
Kendle International July 2007 - October 2007
ATX Communications August 2006 - February 2007
TeleTech October 2004 - June 2006
Education
Franklin University 2013 — 2014
Master of Business Administration (MBA), Business Administration, Management and Operations, 3.94 (4.0 scale)
Fairmont State University
Bachelor of Business Administration (BBA), Business/Commerce, General, 3.5 (4.0 scale)
Fairmont State University
Associate's degree, Business/Commerce, General
Eric Petersen's TeleTech Experience January 2015 - Present
Job Vice President & Sales Executive at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech January 2015 - Present
Transcom November 2012 - October 2014
Teleperformance August 2002 - November 2012
First Data Corporation June 1978 - June 2002
Call Interactive/First Data Corp 1997 - 2002
Convergys 1993 - 1996
Skills
Outsourcing, Business Development, Management, Sales, Customer Experience, Marketing, Contact Centers, Relationship Management, Customer Service, IVR, BPO, Call Centers, Direct Sales, CRM, Vendor Management, Telemarketing, Operations Management, Leadership, Inbound Marketing, Customer Satisfaction, Workforce Management, Team Leadership, Call Center, Business Analysis, Process Improvement, Lead Generation, Sales Management, Call Center Development, Financial Services, Solution Selling, Strategy, Customer Retention, Account Management, Offshoring, Strategic Partnerships, Executive Management, Team Management, Salesforce.com, SaaS, P&L Management, Customer Acquisition, Telecommunications, Outsourcing Management, Start-ups, Sales Process, Business Process..., Professional Services, Sales Operations
Education
Fort Lewis College 1979 — 1983
B.A. Business Administration, Business and Economics
TeleTech January 2015 - Present
Transcom November 2012 - October 2014
Teleperformance August 2002 - November 2012
First Data Corporation June 1978 - June 2002
Call Interactive/First Data Corp 1997 - 2002
Convergys 1993 - 1996
Skills
Outsourcing, Business Development, Management, Sales, Customer Experience, Marketing, Contact Centers, Relationship Management, Customer Service, IVR, BPO, Call Centers, Direct Sales, CRM, Vendor Management, Telemarketing, Operations Management, Leadership, Inbound Marketing, Customer Satisfaction, Workforce Management, Team Leadership, Call Center, Business Analysis, Process Improvement, Lead Generation, Sales Management, Call Center Development, Financial Services, Solution Selling, Strategy, Customer Retention, Account Management, Offshoring, Strategic Partnerships, Executive Management, Team Management, Salesforce.com, SaaS, P&L Management, Customer Acquisition, Telecommunications, Outsourcing Management, Start-ups, Sales Process, Business Process..., Professional Services, Sales Operations
Education
Fort Lewis College 1979 — 1983
B.A. Business Administration, Business and Economics
Pamela Algea's TeleTech Experience September 2005 - November 2007
Job Licensed Life and Health Insurance Agent
Industry Insurance
Experience
TeleTech September 2005 - November 2007
Education
Fullerton College 1970 — 1972
A.A., Medical Records Science (Health Information Tecnology)
TeleTech September 2005 - November 2007
Education
Fullerton College 1970 — 1972
A.A., Medical Records Science (Health Information Tecnology)
Darren Wilton's TeleTech Experience February 2002 - February 2004
Job System's Analyst at Xerox Canada Ltd.
Industry Information Technology and Services
Experience
Xerox Canada Ltd. February 2005 - Present
LONDON SCIENTIFIC LIMITED January 2004 - June 2005
TeleTech February 2002 - February 2004
Canadian Tire January 1991 - February 2002
STRATHROY DISTRICT TEEN CENTRE January 2000 - February 2000
Skills
Team Leadership, Troubleshooting, Business Analysis, Business Process..., Managed Print Services, Enterprise Software, Process Improvement, Customer Satisfaction, Management, Cross-functional Team..., CRM, Program Management, Six Sigma, SharePoint, Integration, Solution Selling, Account Management, Direct Sales
Education
GLOBAL KNOWLEDGE
Fanshawe College
Toronto School of Business
ONTARIO SECONDARY SCHOOL DIPLOMA
STRATHROY DISTRICT COLLEGIATE INSTITUTE
WHEABLE SECONDARY SCHOOL
XEROX CANADA LTD. HAS PROVIDED CONTINUOUS
Xerox Canada Ltd. February 2005 - Present
LONDON SCIENTIFIC LIMITED January 2004 - June 2005
TeleTech February 2002 - February 2004
Canadian Tire January 1991 - February 2002
STRATHROY DISTRICT TEEN CENTRE January 2000 - February 2000
Skills
Team Leadership, Troubleshooting, Business Analysis, Business Process..., Managed Print Services, Enterprise Software, Process Improvement, Customer Satisfaction, Management, Cross-functional Team..., CRM, Program Management, Six Sigma, SharePoint, Integration, Solution Selling, Account Management, Direct Sales
Education
GLOBAL KNOWLEDGE
Fanshawe College
Toronto School of Business
ONTARIO SECONDARY SCHOOL DIPLOMA
STRATHROY DISTRICT COLLEGIATE INSTITUTE
WHEABLE SECONDARY SCHOOL
XEROX CANADA LTD. HAS PROVIDED CONTINUOUS
Rick J Balgobin, MBA, BSC's TeleTech Experience 2008 - 2010
Job See Why Global Economy B2 Finance & Credit Management Professionals Benefit From This Recognized LinkedIn Expert
Industry Management Consulting
Experience
Global B2B Finance/Credit Conference & Expo August 2014 - Present
Commercial Credit Management Associates July 2010 - Present
TeleTech 2008 - 2010
Graebel Companies June 2007 - March 2008
Quantum 2006 - 2007
Spherion 2004 - 2006
Fairfield Resorts 2003 - 2005
Consultant January 2000 - March 2003
Motorola 1996 - 2000
Office Depot 1995 - 1996
Skills
Salesforce.com, Financial Analysis, Process Improvement, Billing, Accounts Receivable, Accounts Payable, Financial Reporting, General Ledger, Forecasting, Accounting, PeopleSoft, SOX, Payroll, Financial Management, Account Reconciliation, Risk Management, Compliance, Operations Management, P&L, Budgeting, Cash Management, Mentoring, Strategic Planning, Business Planning, Change Management, Hiring, Business Strategy, Customer Relations, Business Process..., Mergers, Business Analysis, Financial Modeling, Team Building, Account Management, Performance Management, Cash Flow, Executive Management, Internal Controls, Variance Analysis, Cost Accounting, Shared Services, Vendor Management, Financial Accounting, Internal Audit, Hyperion, Fixed Assets, Credit, JD Edwards, Auditing, Due Diligence
Education
University of Miami 1998 — 2000
MBA, International Business with an emphasis in International Finance
Florida Metropolitan University 1988 — 1991
BS, Banking & Finance
Ft. Lauderdale College 1988 — 1991
BS, Business Administration/Management
Global B2B Finance/Credit Conference & Expo August 2014 - Present
Commercial Credit Management Associates July 2010 - Present
TeleTech 2008 - 2010
Graebel Companies June 2007 - March 2008
Quantum 2006 - 2007
Spherion 2004 - 2006
Fairfield Resorts 2003 - 2005
Consultant January 2000 - March 2003
Motorola 1996 - 2000
Office Depot 1995 - 1996
Skills
Salesforce.com, Financial Analysis, Process Improvement, Billing, Accounts Receivable, Accounts Payable, Financial Reporting, General Ledger, Forecasting, Accounting, PeopleSoft, SOX, Payroll, Financial Management, Account Reconciliation, Risk Management, Compliance, Operations Management, P&L, Budgeting, Cash Management, Mentoring, Strategic Planning, Business Planning, Change Management, Hiring, Business Strategy, Customer Relations, Business Process..., Mergers, Business Analysis, Financial Modeling, Team Building, Account Management, Performance Management, Cash Flow, Executive Management, Internal Controls, Variance Analysis, Cost Accounting, Shared Services, Vendor Management, Financial Accounting, Internal Audit, Hyperion, Fixed Assets, Credit, JD Edwards, Auditing, Due Diligence
Education
University of Miami 1998 — 2000
MBA, International Business with an emphasis in International Finance
Florida Metropolitan University 1988 — 1991
BS, Banking & Finance
Ft. Lauderdale College 1988 — 1991
BS, Business Administration/Management
Shawn Olthoff's TeleTech Experience June 2005 - September 2010
Job Solutions Engineer at Thinkdox Inc.
Industry Information Technology and Services
Experience
Thinkdox Inc. January 2015 - Present
Procom January 2012 - July 2014
Larlyn Property Management July 2011 - January 2012
IBM Canada Ltd. September 2010 - May 2011
TeleTech June 2005 - September 2010
TeleTech April 2001 - June 2005
Skynet InterAccess Inc 1994 - June 2001
Skills
Troubleshooting, Windows 7, Technical Support, Call Centers, Avaya, System Deployment, Servers, Software Documentation, Linux, Databases, SQL, Network Administration, Visual Basic, Networking, Active Directory, Management, Vendor Management
Education
Fanshawe College 1996 — 1997
Computer Programming, Computer Programming
Thinkdox Inc. January 2015 - Present
Procom January 2012 - July 2014
Larlyn Property Management July 2011 - January 2012
IBM Canada Ltd. September 2010 - May 2011
TeleTech June 2005 - September 2010
TeleTech April 2001 - June 2005
Skynet InterAccess Inc 1994 - June 2001
Skills
Troubleshooting, Windows 7, Technical Support, Call Centers, Avaya, System Deployment, Servers, Software Documentation, Linux, Databases, SQL, Network Administration, Visual Basic, Networking, Active Directory, Management, Vendor Management
Education
Fanshawe College 1996 — 1997
Computer Programming, Computer Programming
Lisa Ford's TeleTech Experience July 1997 - November 2003
Job Sr. Commercial AE: Colocation/ Data Center/ Hosted IT / Fiber Optics/ Managed Solutions/ Traditional Telecom Solutions
Industry Telecommunications
Experience
CenturyLink February 2015 - Present
Comcast Cable July 2014 - February 2015
TEC Integration 2013 - July 2014
Integra February 2012 - July 2012
Mercury Payment Systems January 2011 - February 2012
Juniper Networks January 2010 - December 2010
Qwest Communications 2006 - 2009
Eschelon Telecom 2003 - March 2006
TeleTech July 1997 - November 2003
Skills
Telecommunications, VoIP, Wireless, IP, Telephony, MPLS, Managed Services, Ethernet, Unified Communications, Call Centers, Fiber Optics, T1, Direct Sales, Broadband, Solution Selling, SIP, Customer Retention, Co-location, Network Design, Customer Satisfaction, Networking, Business Development, Integration, Account Management, Sales, New Business Development, Management, Team Management, SIP Trunking, Channel Partners, Selling, SaaS, Professional Services, Go-to-market Strategy, Salesforce.com, Strategic Partnerships, Data Center, Cloud Computing, Sales Process, Mobile Devices, Channel Sales, WAN, Sales Management, Security, Leadership, Lead Generation, Cold Calling, Enterprise Software, Sales Presentations, Sales Operations
Education
Front Range Community College 1991 — 1993
Business/Corporate Communications
Horizon High School
High School
CenturyLink February 2015 - Present
Comcast Cable July 2014 - February 2015
TEC Integration 2013 - July 2014
Integra February 2012 - July 2012
Mercury Payment Systems January 2011 - February 2012
Juniper Networks January 2010 - December 2010
Qwest Communications 2006 - 2009
Eschelon Telecom 2003 - March 2006
TeleTech July 1997 - November 2003
Skills
Telecommunications, VoIP, Wireless, IP, Telephony, MPLS, Managed Services, Ethernet, Unified Communications, Call Centers, Fiber Optics, T1, Direct Sales, Broadband, Solution Selling, SIP, Customer Retention, Co-location, Network Design, Customer Satisfaction, Networking, Business Development, Integration, Account Management, Sales, New Business Development, Management, Team Management, SIP Trunking, Channel Partners, Selling, SaaS, Professional Services, Go-to-market Strategy, Salesforce.com, Strategic Partnerships, Data Center, Cloud Computing, Sales Process, Mobile Devices, Channel Sales, WAN, Sales Management, Security, Leadership, Lead Generation, Cold Calling, Enterprise Software, Sales Presentations, Sales Operations
Education
Front Range Community College 1991 — 1993
Business/Corporate Communications
Horizon High School
High School
Karl Kallio's TeleTech Experience July 2006 - January 2010
Job Help Desk at Tim Hortons
Industry Computer Software
Experience
Tim Hortons April 2012 - Present
Dependable HomeTech November 2010 - April 2012
TeleTech July 2006 - January 2010
Stream Global Services October 2002 - July 2003
London Awnings April 2002 - July 2002
Parachute School of Toronto April 1998 - December 2001
Skyphotos June 1994 - April 1998
Skills
Computer Hardware, Call Center, Peripherals, Windows, Virtual Assistance, Apple Macintosh, LogMeIn, VMware, MS-DOS, Linux, Unix, C#, Visual Basic, Java, SQL, HTML
Education
Fanshawe College 2003 — 2006
Associate's degree, Computer Programming
Tim Hortons April 2012 - Present
Dependable HomeTech November 2010 - April 2012
TeleTech July 2006 - January 2010
Stream Global Services October 2002 - July 2003
London Awnings April 2002 - July 2002
Parachute School of Toronto April 1998 - December 2001
Skyphotos June 1994 - April 1998
Skills
Computer Hardware, Call Center, Peripherals, Windows, Virtual Assistance, Apple Macintosh, LogMeIn, VMware, MS-DOS, Linux, Unix, C#, Visual Basic, Java, SQL, HTML
Education
Fanshawe College 2003 — 2006
Associate's degree, Computer Programming
Ryan Rodis's TeleTech Experience March 2007 - November 2008
Job Managing Director at Mindshaft Media
Industry Information Technology and Services
Experience
DR S DAYYANI A PROF OPTOMETRIC CORP February 2010 - Present
MindShaft Media 2003 - Present
Global Payments November 2008 - December 2009
TeleTech March 2007 - November 2008
Hewlett-Packard January 2005 - October 2006
TNT Express April 2004 - January 2005
Skills
Public Relations, Product Development, Microsoft Word, Blogging, Banking, Photoshop, Retail Banking, Call Centers, CRM, Salesforce.com, Lead Generation, Solution Selling, Business Development, Marketing Communications, Social Media Marketing, Business Planning, Sales Management, Sales Presentations, Corporate Events, Events Coordination, Event Management, Event Planning, Brand Development, Management
Education
Cebu Doctors University 1999 — 2001
Associate's degree, Computer Science
Far Eastern University
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
DR S DAYYANI A PROF OPTOMETRIC CORP February 2010 - Present
MindShaft Media 2003 - Present
Global Payments November 2008 - December 2009
TeleTech March 2007 - November 2008
Hewlett-Packard January 2005 - October 2006
TNT Express April 2004 - January 2005
Skills
Public Relations, Product Development, Microsoft Word, Blogging, Banking, Photoshop, Retail Banking, Call Centers, CRM, Salesforce.com, Lead Generation, Solution Selling, Business Development, Marketing Communications, Social Media Marketing, Business Planning, Sales Management, Sales Presentations, Corporate Events, Events Coordination, Event Management, Event Planning, Brand Development, Management
Education
Cebu Doctors University 1999 — 2001
Associate's degree, Computer Science
Far Eastern University
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Haval Kala's TeleTech Experience May 2005 - March 2006
Job Vendor Performance Analyst
Industry Retail
Experience
Target January 2014 - January 2015
TARGET May 2012 - December 2013
CompuCom August 2011 - May 2012
CompuCom August 2009 - July 2011
Getronics December 2007 - December 2008
BuyKool Computers August 2006 - July 2007
SystemWeb.ca April 2006 - July 2006
TeleTech May 2005 - March 2006
Skills
Vendor Management, Technical Documentation, KPI Reports, Reporting & Analysis, SharePoint, Software Documentation, Information Technology, Business Process..., Database Design, Database Administration, PowerPivot, Web Content Management, EDI, VBA, Teamwork, Process Improvement, SharePoint Designer, Performance Management, SAP ERP, SQL, System Integration..., User Acceptance Testing, Integration, Technical Support, Troubleshooting, Windows 7, Microsoft Office, Customer Service, Servers, Hardware, Windows Server, HTML, Web Design, Windows, Computer Hardware, Photoshop, Network Administration, A+ Certified, CompTIA A+, CompTIA Security+, PHP, ASP, Logo Design, Web Development, OS X, Graphic Design, Security+ Certified, Printers, Microsoft Excel
Education
Westervelt College 2001 — 2002
Web Graphic and Design
Fanshawe College 1999 — 2001
Computer Programmer Analyst
Target January 2014 - January 2015
TARGET May 2012 - December 2013
CompuCom August 2011 - May 2012
CompuCom August 2009 - July 2011
Getronics December 2007 - December 2008
BuyKool Computers August 2006 - July 2007
SystemWeb.ca April 2006 - July 2006
TeleTech May 2005 - March 2006
Skills
Vendor Management, Technical Documentation, KPI Reports, Reporting & Analysis, SharePoint, Software Documentation, Information Technology, Business Process..., Database Design, Database Administration, PowerPivot, Web Content Management, EDI, VBA, Teamwork, Process Improvement, SharePoint Designer, Performance Management, SAP ERP, SQL, System Integration..., User Acceptance Testing, Integration, Technical Support, Troubleshooting, Windows 7, Microsoft Office, Customer Service, Servers, Hardware, Windows Server, HTML, Web Design, Windows, Computer Hardware, Photoshop, Network Administration, A+ Certified, CompTIA A+, CompTIA Security+, PHP, ASP, Logo Design, Web Development, OS X, Graphic Design, Security+ Certified, Printers, Microsoft Excel
Education
Westervelt College 2001 — 2002
Web Graphic and Design
Fanshawe College 1999 — 2001
Computer Programmer Analyst
Sharon Bannon's TeleTech Experience July 2000 - July 2003
Job Hospital & Health Care Professional
Industry Higher Education
Experience
University of Western OntarioSchool of Communication Sciences and DisordersSpeech Clinic October 2006 - Present
Liz Claiborne Canada Ltd. July 2004 - September 2005
Citi Commerce Solutions July 2003 - July 2004
TeleTech July 2000 - July 2003
London Chamber of Commerce August 1995 - July 2000
Education
Western University 2005 — 2010
Honours Bachelor of Health Science, Specialization in Health Science
Fanshawe College 1995 — 1995
Certificate, Automated Office Operations
Fanshawe College
Western University
Bachelor of Arts
Western University
Honours Bachelor, Health Science program
University of Western OntarioSchool of Communication Sciences and DisordersSpeech Clinic October 2006 - Present
Liz Claiborne Canada Ltd. July 2004 - September 2005
Citi Commerce Solutions July 2003 - July 2004
TeleTech July 2000 - July 2003
London Chamber of Commerce August 1995 - July 2000
Education
Western University 2005 — 2010
Honours Bachelor of Health Science, Specialization in Health Science
Fanshawe College 1995 — 1995
Certificate, Automated Office Operations
Fanshawe College
Western University
Bachelor of Arts
Western University
Honours Bachelor, Health Science program
Joe Pinkney's TeleTech Experience September 2005 - November 2006
Job Business Analyst at TSC Stores L.P.
Industry Retail
Experience
TSC Stores L.P. January 2009 - Present
TSC Stores L.P. January 2007 - January 2009
TeleTech September 2005 - November 2006
Skills
POS, Troubleshooting, IT Strategy, RF, Wireless Sensor Networks, Wireless Routers, Customer Service, AS400, Inventory Control, Retail, IBM iSeries, Laptops, Printers, Technical Support
Education
Fanshawe College 2002 — 2004
Diploma, Computer Programmer
TSC Stores L.P. January 2009 - Present
TSC Stores L.P. January 2007 - January 2009
TeleTech September 2005 - November 2006
Skills
POS, Troubleshooting, IT Strategy, RF, Wireless Sensor Networks, Wireless Routers, Customer Service, AS400, Inventory Control, Retail, IBM iSeries, Laptops, Printers, Technical Support
Education
Fanshawe College 2002 — 2004
Diploma, Computer Programmer
Andrew K's TeleTech Experience August 2006 - January 2008
Job Business Operations Specialist at Department of Agriculture
Industry Judiciary
Experience
Department of Agriculture May 2015 - Present
Hillsborough County Court Clerk September 2013 - May 2015
Department of Children and Families September 2012 - August 2013
Amerilife July 2011 - April 2012
Direct Alliance January 2008 - March 2011
TeleTech August 2006 - January 2008
Joint Naval Military System, SAIC November 2005 - April 2006
Elsevier July 2005 - November 2005
AOAC February 2005 - June 2005
ESS August 2000 - August 2002
Skills
Sales, Project Management, Networking, Workforce Management, Avaya, Call Center, Testing, Technical Support, Forecasting, Web Design, Network Administration, Microsoft Office, Call Centers, Data Entry, Customer Service, Graphic Design, Photoshop, Visio, Computer Repair, Computer Hardware, Account Management, Sales Process, Salesforce.com, CRM, Management, Sales Operations
Education
University of Tampa - John H. Sykes College of Business 2015 — 2018
Bachelor’s Degree, International Business and Management Information Systems
Frederick Community College 2002 — 2004
AA, General Studies
Department of Agriculture May 2015 - Present
Hillsborough County Court Clerk September 2013 - May 2015
Department of Children and Families September 2012 - August 2013
Amerilife July 2011 - April 2012
Direct Alliance January 2008 - March 2011
TeleTech August 2006 - January 2008
Joint Naval Military System, SAIC November 2005 - April 2006
Elsevier July 2005 - November 2005
AOAC February 2005 - June 2005
ESS August 2000 - August 2002
Skills
Sales, Project Management, Networking, Workforce Management, Avaya, Call Center, Testing, Technical Support, Forecasting, Web Design, Network Administration, Microsoft Office, Call Centers, Data Entry, Customer Service, Graphic Design, Photoshop, Visio, Computer Repair, Computer Hardware, Account Management, Sales Process, Salesforce.com, CRM, Management, Sales Operations
Education
University of Tampa - John H. Sykes College of Business 2015 — 2018
Bachelor’s Degree, International Business and Management Information Systems
Frederick Community College 2002 — 2004
AA, General Studies
Douglas (DJ) Miracle's TeleTech Experience February 2010 - August 2010
Job Quality Assurance Engineer at Connect First
Industry Information Technology and Services
Experience
Connect First April 2015 - Present
SurveyGizmo December 2012 - April 2015
IBM May 2012 - December 2012
The Cottage School August 2009 - May 2012
TeleTech February 2010 - August 2010
EchoStar Corporation September 2007 - January 2008
Skills
Troubleshooting, Account Management, Computer Hardware, Avaya, Software Installation, Software Documentation, Active Directory, Call Center, Windows XP, Technical Support, Call Centers, Networking, Help Desk Support, Windows 7, Customer Service, Process Improvement, Access, System Administration
Education
Front Range Community College 2010 — 2013
Front Range Academy 2003 — 2007
High School, Business, Web development
Connect First April 2015 - Present
SurveyGizmo December 2012 - April 2015
IBM May 2012 - December 2012
The Cottage School August 2009 - May 2012
TeleTech February 2010 - August 2010
EchoStar Corporation September 2007 - January 2008
Skills
Troubleshooting, Account Management, Computer Hardware, Avaya, Software Installation, Software Documentation, Active Directory, Call Center, Windows XP, Technical Support, Call Centers, Networking, Help Desk Support, Windows 7, Customer Service, Process Improvement, Access, System Administration
Education
Front Range Community College 2010 — 2013
Front Range Academy 2003 — 2007
High School, Business, Web development
James Beynen's TeleTech Experience November 2005 - January 2010
Job Graduate of University of Western Ontario
Industry Political Organization
Experience
TeleTech November 2005 - January 2010
Skills
Qualitative Research, Research, Public Speaking, Microsoft Office, PowerPoint, Social Media, Critical Thinking, Statistics, Teamwork, Data Analysis, Event Planning, Community Outreach, Microsoft Excel, Microsoft Word, Time Management, Teaching, Editing, Quantitative Research, Fundraising, Customer Service, Higher Education
Education
The University of Western Ontario 2009 — 2013
Bachelor of Arts (BA), Sociology
Fanshawe College 2000 — 2002
Diploma in Multi Media Design and Production, MMDP
TeleTech November 2005 - January 2010
Skills
Qualitative Research, Research, Public Speaking, Microsoft Office, PowerPoint, Social Media, Critical Thinking, Statistics, Teamwork, Data Analysis, Event Planning, Community Outreach, Microsoft Excel, Microsoft Word, Time Management, Teaching, Editing, Quantitative Research, Fundraising, Customer Service, Higher Education
Education
The University of Western Ontario 2009 — 2013
Bachelor of Arts (BA), Sociology
Fanshawe College 2000 — 2002
Diploma in Multi Media Design and Production, MMDP
Aaron O'Reilly's TeleTech Experience July 2006 - February 2010
Job Architectural Technology Student
Industry Architecture & Planning
Experience
Teletech July 2006 - February 2010
Galaxiworld 1999 - 2000
Skills
Customer Service, Networking, Customer Satisfaction, Call Center, Technical Support, Troubleshooting, Workforce Management, Active Directory, Windows, Call Centers, Microsoft Office, Windows XP
Education
Fanshawe College 2012 — 2016
Associate's Degree, Architectural Technology/Technician
Teletech July 2006 - February 2010
Galaxiworld 1999 - 2000
Skills
Customer Service, Networking, Customer Satisfaction, Call Center, Technical Support, Troubleshooting, Workforce Management, Active Directory, Windows, Call Centers, Microsoft Office, Windows XP
Education
Fanshawe College 2012 — 2016
Associate's Degree, Architectural Technology/Technician
Laura Guy's TeleTech Experience August 2015 - Present
Job BI student & Talent Aquistion Coordinator
Industry Insurance
Experience
TeleTech August 2015 - Present
eBay Enterprise May 2014 - May 2015
GSI Commerce March 2013 - May 2014
GSI Commerce August 2012 - January 2013
GSI Commerce an eBay Inc. Company October 2008 - August 2012
Oldcastle Coastal 2007 - 2008
Pridmore Corp 1997 - 2007
Skills
Customer Experience, Process Improvement, E-commerce, Call Centers, Training, Customer Satisfaction, Leadership, Customer Service, Sales, Management, Time Management, CRM, Employee Relations, Call Center, Team Building, Analytics, Performance Management, Project Management, Microsoft Office, Retail, Project Planning, Product Management, Quality Assurance, Employee Training, Vendor Management, Cross-functional Team..., Team Leadership, Customer Retention, Program Management, Change Management, Coaching, Data Analysis, Human Resources, Operations Management, Recruiting, Forecasting, Analysis, Strategy, Account Management, Business Process..., Interviews, Strategic Planning, Business Analysis, Employee Engagement, Leadership Development, Marketing, Visio
Education
Full Sail University 2015 — 2016
Master's Degree, Business Intelligence Masters Online
Florida State University 1987 — 1989
Bachelor of Science, Human Sciences
TeleTech August 2015 - Present
eBay Enterprise May 2014 - May 2015
GSI Commerce March 2013 - May 2014
GSI Commerce August 2012 - January 2013
GSI Commerce an eBay Inc. Company October 2008 - August 2012
Oldcastle Coastal 2007 - 2008
Pridmore Corp 1997 - 2007
Skills
Customer Experience, Process Improvement, E-commerce, Call Centers, Training, Customer Satisfaction, Leadership, Customer Service, Sales, Management, Time Management, CRM, Employee Relations, Call Center, Team Building, Analytics, Performance Management, Project Management, Microsoft Office, Retail, Project Planning, Product Management, Quality Assurance, Employee Training, Vendor Management, Cross-functional Team..., Team Leadership, Customer Retention, Program Management, Change Management, Coaching, Data Analysis, Human Resources, Operations Management, Recruiting, Forecasting, Analysis, Strategy, Account Management, Business Process..., Interviews, Strategic Planning, Business Analysis, Employee Engagement, Leadership Development, Marketing, Visio
Education
Full Sail University 2015 — 2016
Master's Degree, Business Intelligence Masters Online
Florida State University 1987 — 1989
Bachelor of Science, Human Sciences
Kirsten Roach's TeleTech Experience July 2001 - March 2003
Job VP, Operations Support at Citi
Industry Banking
Experience
Citi Cards Canada Inc. April 2015 - Present
Citi Cards Canada Inc. April 2012 - April 2015
Citi Cards Canada Inc. January 2012 - April 2012
Citi Cards Canada April 2005 - January 2012
Citi April 2003 - April 2005
TeleTech July 2001 - March 2003
TeleTech August 2000 - July 2001
TeleTech June 2000 - August 2000
Education
Fanshawe College 2000 — 2003
Certificate in Human Resources Management
University of Western Ontario 1994 — 1997
BA, Sociology
Citi Cards Canada Inc. April 2015 - Present
Citi Cards Canada Inc. April 2012 - April 2015
Citi Cards Canada Inc. January 2012 - April 2012
Citi Cards Canada April 2005 - January 2012
Citi April 2003 - April 2005
TeleTech July 2001 - March 2003
TeleTech August 2000 - July 2001
TeleTech June 2000 - August 2000
Education
Fanshawe College 2000 — 2003
Certificate in Human Resources Management
University of Western Ontario 1994 — 1997
BA, Sociology
Melanie Whetzel's TeleTech Experience January 2015 - April 2015
Job Business and Information Systems Oriented Individual with Health Care Experience.
Industry Information Technology and Services
Experience
TeleTech January 2015 - April 2015
TeleTech November 2014 - January 2015
SCC Soft Computer December 2013 - September 2014
Modis September 2013 - October 2013
Hiregy September 2012 - March 2013
TeleTech August 2011 - October 2012
Coventry Health Care June 2010 - February 2012
Coventry Health Care December 2008 - June 2010
Target June 2008 - May 2009
Coventry Health Care May 2006 - December 2008
Skills
Excel, Customer Service, Microsoft Office, Access, Word, Databases, Data Entry, Microsoft Excel, Microsoft Word, Windows, Windows 7, Windows XP Pro, Windows 2000, Linux, SAP, HTML, Java, JavaScript, CSS, Microsoft SQL Server, SQL, Visual Basic, C++, .NET, Quality Assurance, Call Centers, Management, Training, Team Leadership, Leadership, Visio, Troubleshooting, Software Documentation
Education
University of Tampa 2008 — 2010
Bachelor, Management Information Systems
Frederick Community College 2001 — 2003
Associates in Arts Degree, General Studies
TeleTech January 2015 - April 2015
TeleTech November 2014 - January 2015
SCC Soft Computer December 2013 - September 2014
Modis September 2013 - October 2013
Hiregy September 2012 - March 2013
TeleTech August 2011 - October 2012
Coventry Health Care June 2010 - February 2012
Coventry Health Care December 2008 - June 2010
Target June 2008 - May 2009
Coventry Health Care May 2006 - December 2008
Skills
Excel, Customer Service, Microsoft Office, Access, Word, Databases, Data Entry, Microsoft Excel, Microsoft Word, Windows, Windows 7, Windows XP Pro, Windows 2000, Linux, SAP, HTML, Java, JavaScript, CSS, Microsoft SQL Server, SQL, Visual Basic, C++, .NET, Quality Assurance, Call Centers, Management, Training, Team Leadership, Leadership, Visio, Troubleshooting, Software Documentation
Education
University of Tampa 2008 — 2010
Bachelor, Management Information Systems
Frederick Community College 2001 — 2003
Associates in Arts Degree, General Studies
David Slavinsky's TeleTech Experience 1998 - 2005
Job
Industry Outsourcing/Offshoring
Experience
David J Slavinsky, PA July 2005 - December 2012
TeleTech 1998 - 2005
TeleTech 2002 - 2004
Skills
Customer Satisfaction, Operations Management, Call Centers, Outsourcing, Workforce Management, BPO, Customer Experience, Customer Service, Project Management, Contact Centers, Process Improvement, Financial Analysis, Contract Negotiation, Vendor Management, Leadership, Call Center, Performance Management, Customer Relations, Accounting, Financial Modeling, analytical, Facilities Management, Real Estate Transactions, Management, Communication, Negotiation
Education
Franklin Pierce University 1988 — 1992
BS, Accounting
David J Slavinsky, PA July 2005 - December 2012
TeleTech 1998 - 2005
TeleTech 2002 - 2004
Skills
Customer Satisfaction, Operations Management, Call Centers, Outsourcing, Workforce Management, BPO, Customer Experience, Customer Service, Project Management, Contact Centers, Process Improvement, Financial Analysis, Contract Negotiation, Vendor Management, Leadership, Call Center, Performance Management, Customer Relations, Accounting, Financial Modeling, analytical, Facilities Management, Real Estate Transactions, Management, Communication, Negotiation
Education
Franklin Pierce University 1988 — 1992
BS, Accounting
David Diaczun's TeleTech Experience December 2010 - March 2014
Job Manager Instructional Design at Convergys
Industry Professional Training & Coaching
Experience
Convergys March 2014 - Present
TeleTech December 2010 - March 2014
TeleTech September 2005 - November 2010
TeleTech January 2004 - January 2006
Skills
Instructional Design, E-learning, E-learning Development, Rapid Prototyping, Social Learning, Instructor-led Training, Adult Education, Customer Relations, Graphic Design, Product Knowledge, Blended Learning, Web-based Training, Online Training, Distance Learning, Cultural Awareness, Learning Management, Captivate, Instructional Technology, Curriculum Design, Blended Learning..., Educational Technology, Classroom Instruction, Course Development, ILT, Job Aids, Training Delivery, Learning Technology, WBT, Mobile Learning, Performance Consulting, Lectora, Learning Solutions, Software Training, Workplace Learning, Classroom Training, Customer Service, Microsoft Office, Technical Writing, Excel, Photoshop, Photo Editing, Illustrator, Word, InDesign, Hands-on Training, Classroom, E-Learning, SCORM, Needs Analysis, Training
Education
Fanshawe College
Network Systems Administration
Convergys March 2014 - Present
TeleTech December 2010 - March 2014
TeleTech September 2005 - November 2010
TeleTech January 2004 - January 2006
Skills
Instructional Design, E-learning, E-learning Development, Rapid Prototyping, Social Learning, Instructor-led Training, Adult Education, Customer Relations, Graphic Design, Product Knowledge, Blended Learning, Web-based Training, Online Training, Distance Learning, Cultural Awareness, Learning Management, Captivate, Instructional Technology, Curriculum Design, Blended Learning..., Educational Technology, Classroom Instruction, Course Development, ILT, Job Aids, Training Delivery, Learning Technology, WBT, Mobile Learning, Performance Consulting, Lectora, Learning Solutions, Software Training, Workplace Learning, Classroom Training, Customer Service, Microsoft Office, Technical Writing, Excel, Photoshop, Photo Editing, Illustrator, Word, InDesign, Hands-on Training, Classroom, E-Learning, SCORM, Needs Analysis, Training
Education
Fanshawe College
Network Systems Administration
Mickelle Fox's TeleTech Experience June 2006 - January 2010
Job Stay at Home Mom
Industry Religious Institutions
Experience
Stay at Home Mom August 2013 - Present
Hope Church July 2010 - June 2013
TeleTech June 2006 - January 2010
JCPenney December 2004 - May 2006
Skills
Religion, Youth Ministry, Volunteer Management, Church Events, Discipleship, Biblical Studies, Leadership, Nonprofits, Customer Satisfaction
Education
Flathead Valley Community College 2005 — 2007
Associate of Arts (AA)
Stay at Home Mom August 2013 - Present
Hope Church July 2010 - June 2013
TeleTech June 2006 - January 2010
JCPenney December 2004 - May 2006
Skills
Religion, Youth Ministry, Volunteer Management, Church Events, Discipleship, Biblical Studies, Leadership, Nonprofits, Customer Satisfaction
Education
Flathead Valley Community College 2005 — 2007
Associate of Arts (AA)
Jessee Renner's TeleTech Experience September 2011 - March 2012
Job CoFounder, CEO at Studio SQX
Industry Entertainment
Experience
Studio SQX March 2012 - Present
TeleTech September 2011 - March 2012
Bass Pro Shops October 2010 - August 2011
Bass Pro Shops, Inc September 2010 - August 2011
Pizza Inn January 2007 - September 2007
Marshfield City Parks & Recreation May 2003 - August 2006
Skills
Scripting, Character Rigging, 3D animation
Education
Full Sail University 2008 — 2010
Bachelor of Computer Science, Computer Animation
Studio SQX March 2012 - Present
TeleTech September 2011 - March 2012
Bass Pro Shops October 2010 - August 2011
Bass Pro Shops, Inc September 2010 - August 2011
Pizza Inn January 2007 - September 2007
Marshfield City Parks & Recreation May 2003 - August 2006
Skills
Scripting, Character Rigging, 3D animation
Education
Full Sail University 2008 — 2010
Bachelor of Computer Science, Computer Animation
Dawn Eedy's TeleTech Experience May 2001 - January 2009
Job Law Clerk at McKenzie Lake Lawyers LLP
Industry Law Practice
Experience
McKenzie Lake Lawyers LLP September 2010 - Present
Teletech May 2001 - January 2009
Skills
Legal Research, Civil Litigation, Litigation, Commercial Litigation
Education
Fanshawe College 2007 — 2009
Cooperative Education Law Clerk, Law Clerk
McKenzie Lake Lawyers LLP September 2010 - Present
Teletech May 2001 - January 2009
Skills
Legal Research, Civil Litigation, Litigation, Commercial Litigation
Education
Fanshawe College 2007 — 2009
Cooperative Education Law Clerk, Law Clerk
Subhi Al Khafaji's TeleTech Experience April 2001 - December 2003
Job IS Application Analyst / Developer at Trojan Technologies
Industry Computer Software
Experience
Trojan Technologies July 2013 - Present
Canada Revenue Agency January 2011 - April 2011
Transcom International London, ON January 2008 - January 2009
National Bank of Sharjah January 2004 - January 2007
TeleTech April 2001 - December 2003
Inaim Advanced Computer January 2000 - January 2001
RTW Consultancy September 1999 - January 2000
Kuwait News Agency January 1989 - January 1990
Skills
Windows, Microsoft Office, HTML, Customer Service, Microsoft Excel, Outlook, Microsoft Word, English, PowerPoint, C++, Research, Java, Budgets, Photoshop, C, Strategic Planning, Negotiation, SQL, Teaching, Troubleshooting
Education
Fanshawe College 2010 — 2012
B.Sc; Bachelor, Computer Science & Mathematical Statistics; Computer Science; Mathematical Statistics
Kuwait University 1981 — 1985
B.Sc. Degree, Computer Programmer Analyst; Computer Science
Trojan Technologies July 2013 - Present
Canada Revenue Agency January 2011 - April 2011
Transcom International London, ON January 2008 - January 2009
National Bank of Sharjah January 2004 - January 2007
TeleTech April 2001 - December 2003
Inaim Advanced Computer January 2000 - January 2001
RTW Consultancy September 1999 - January 2000
Kuwait News Agency January 1989 - January 1990
Skills
Windows, Microsoft Office, HTML, Customer Service, Microsoft Excel, Outlook, Microsoft Word, English, PowerPoint, C++, Research, Java, Budgets, Photoshop, C, Strategic Planning, Negotiation, SQL, Teaching, Troubleshooting
Education
Fanshawe College 2010 — 2012
B.Sc; Bachelor, Computer Science & Mathematical Statistics; Computer Science; Mathematical Statistics
Kuwait University 1981 — 1985
B.Sc. Degree, Computer Programmer Analyst; Computer Science
Christine King Walter's TeleTech Experience May 1996 - February 1998
Job Owner, Curvy Girls, Antiques and Vintage
Industry Retail
Experience
Curvy Girls October 2011 - Present
Thorn Creek Community Church 2007 - 2013
Northwest United Federal Credit Union January 1998 - January 2012
TeleTech May 1996 - February 1998
Dick's Service Corporation January 1984 - January 1997
United Parcel Service January 1990 - January 1996
World Savings and Loan Association August 1984 - January 1986
Skills
Telephone Skills, Organizing, Detailed, Proofreading, Strong intuition, People Interested, Strong Written & Verbal..., Customer Service, Knowledge Seeking, Curious, Information Research, Training 20+, Strong Word, Billing, Ordering Supplies, Gmail, Typing, Social Media, Friendly, PowerPoint, Excel, 1st Tier Technical..., Resources Locator, Compassion and Empathy, Adaptable, Invoicing, Microsoft Excel, Office Equipment, Curiosity, Sales, Training, Entrepreneurship, Small Business, Antiques, Social Networking, Collectibles, Facebook, Blogging, Time Management, Leadership, Silver, Leadership Development, Advertising, Research, Art, Fundraising, Event Planning, Budgets, Marketing Strategy, Nonprofits
Education
Front Range Community College
General College
Highland High School
Diploma, College Preparation
Curvy Girls October 2011 - Present
Thorn Creek Community Church 2007 - 2013
Northwest United Federal Credit Union January 1998 - January 2012
TeleTech May 1996 - February 1998
Dick's Service Corporation January 1984 - January 1997
United Parcel Service January 1990 - January 1996
World Savings and Loan Association August 1984 - January 1986
Skills
Telephone Skills, Organizing, Detailed, Proofreading, Strong intuition, People Interested, Strong Written & Verbal..., Customer Service, Knowledge Seeking, Curious, Information Research, Training 20+, Strong Word, Billing, Ordering Supplies, Gmail, Typing, Social Media, Friendly, PowerPoint, Excel, 1st Tier Technical..., Resources Locator, Compassion and Empathy, Adaptable, Invoicing, Microsoft Excel, Office Equipment, Curiosity, Sales, Training, Entrepreneurship, Small Business, Antiques, Social Networking, Collectibles, Facebook, Blogging, Time Management, Leadership, Silver, Leadership Development, Advertising, Research, Art, Fundraising, Event Planning, Budgets, Marketing Strategy, Nonprofits
Education
Front Range Community College
General College
Highland High School
Diploma, College Preparation
Nelson Lazaro's TeleTech Experience August 2000 - September 2007
Job Billing and Sales Agent at Stream
Industry Consumer Services
Steve Stierstorfer's TeleTech Experience 2010 - Present
Job Director, Security & Facilities at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech 2010 - Present
Monterrey Tile March 2007 - July 2009
Arizona Tile February 2002 - March 2007
Skills
Team Leadership, Project Management, Team Building, Call Center Development, Procurement, Problem Solving, Facilities Management, Cost Reduction..., Multiple Site..., Customer Satisfaction, Vendor Management, Salesforce.com, Operations Management, Account Management, Sales, Management, BPO, Coaching, Training, Call Center, Sales Operations, Customer Retention, CRM, Call Centers
Education
Rio Salado College 2002 — 2011
AS, Science & Mathematics
Fullerton College 1987 — 1989
TeleTech 2010 - Present
Monterrey Tile March 2007 - July 2009
Arizona Tile February 2002 - March 2007
Skills
Team Leadership, Project Management, Team Building, Call Center Development, Procurement, Problem Solving, Facilities Management, Cost Reduction..., Multiple Site..., Customer Satisfaction, Vendor Management, Salesforce.com, Operations Management, Account Management, Sales, Management, BPO, Coaching, Training, Call Center, Sales Operations, Customer Retention, CRM, Call Centers
Education
Rio Salado College 2002 — 2011
AS, Science & Mathematics
Fullerton College 1987 — 1989
Heather Snedigar's TeleTech Experience 2005 - 2010
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
TeleTech 2005 - 2010
Education
Flathead Valley Community College 2003 — 2006
A.A.S, Information Technology
TeleTech 2005 - 2010
Education
Flathead Valley Community College 2003 — 2006
A.A.S, Information Technology
Perez Michelle's TeleTech Experience April 2012 - July 2012
Job National Accounts Customer Service
Industry Outsourcing/Offshoring
Experience
TeleTech April 2012 - July 2012
Skills
Call Centers, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, Technical Support, Inbound Marketing, Troubleshooting, Customer Service, Call Center Development
Education
The Bryman School of Arizona 2011 — 2012
Medical/Clinical Assistant
Gateway Community College 2003 — 2005
TeleTech April 2012 - July 2012
Skills
Call Centers, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, Technical Support, Inbound Marketing, Troubleshooting, Customer Service, Call Center Development
Education
The Bryman School of Arizona 2011 — 2012
Medical/Clinical Assistant
Gateway Community College 2003 — 2005
Courtney Perceptis M Mayfield's TeleTech Experience October 2009 - December 2010
Job ESC Consultant I at Perceptis Limited
Industry Information Technology and Services
Experience
Perceptis Limited August 2011 - Present
TeleTech October 2009 - December 2010
Education
Furman University 2007 — 2009
Perceptis Limited August 2011 - Present
TeleTech October 2009 - December 2010
Education
Furman University 2007 — 2009
Christina Nickerson's TeleTech Experience December 2000 - March 2005
Job Printing Professional
Industry Printing
Experience
Signatureoffset 2006 - 2010
Convergys December 2003 - March 2005
TeleTech December 2000 - March 2005
Skills
Business Law- 2012, Computer Proficiency, multiledger, SAP Business Objects..., PowerPoint, Windows 7
Education
Front Range Community College 2011 — 2012
Business Certificate, Business Administration, Management and Operations
Signatureoffset 2006 - 2010
Convergys December 2003 - March 2005
TeleTech December 2000 - March 2005
Skills
Business Law- 2012, Computer Proficiency, multiledger, SAP Business Objects..., PowerPoint, Windows 7
Education
Front Range Community College 2011 — 2012
Business Certificate, Business Administration, Management and Operations
James Bradberry's TeleTech Experience September 2006 - July 2008
Job FCR at TMobile
Industry Telecommunications
Experience
T-Mobile May 2012 - Present
AutoZone April 2012 - May 2012
AT&T September 2008 - April 2012
TeleTech September 2006 - July 2008
Papa Johns January 2006 - June 2008
Education
Ensley High
Ensley High School
Full Sail University
T-Mobile May 2012 - Present
AutoZone April 2012 - May 2012
AT&T September 2008 - April 2012
TeleTech September 2006 - July 2008
Papa Johns January 2006 - June 2008
Education
Ensley High
Ensley High School
Full Sail University
Donna Delage's TeleTech Experience 2005 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
TeleTech 2005 - 2012
Stream International April 2002 - June 2003
Education
Flathead Valley Community College 2003 — 2005
Health/Health Care Administration/Management
TeleTech 2005 - 2012
Stream International April 2002 - June 2003
Education
Flathead Valley Community College 2003 — 2005
Health/Health Care Administration/Management
Debbie Acosta's TeleTech Experience November 2012 - Present
Job Customer Service Representative at TeleTech
Industry Consumer Services
Experience
TeleTech November 2012 - Present
World Travel Holdings November 2011 - March 2012
H&R Block January 2009 - May 2009
Norwegian Cruise Line January 2007 - October 2007
Defense Security Service July 2003 - July 2004
Defense Security Service December 1987 - July 2003
Skills
Travel, Customer Service, Administrative..., Security, Secretarial Skills, Income Tax, Weight Loss, Technical Support
Education
Front Range Community College 1993 — 2003
Associate's degree, Computer Programming
Westminster High School 1968 — 1971
Diploma, General Studies
TeleTech November 2012 - Present
World Travel Holdings November 2011 - March 2012
H&R Block January 2009 - May 2009
Norwegian Cruise Line January 2007 - October 2007
Defense Security Service July 2003 - July 2004
Defense Security Service December 1987 - July 2003
Skills
Travel, Customer Service, Administrative..., Security, Secretarial Skills, Income Tax, Weight Loss, Technical Support
Education
Front Range Community College 1993 — 2003
Associate's degree, Computer Programming
Westminster High School 1968 — 1971
Diploma, General Studies
Joshua Houck's TeleTech Experience June 2014 - Present
Job Team Lead at TeleTech
Industry Consumer Services
Experience
TeleTech June 2014 - Present
Dowling Designs, Ltd. June 2013 - April 2014
Piero's Corner July 2012 - June 2013
Faang Thai Restaurant January 2010 - July 2012
Virginia Regional Transit May 2009 - August 2009
Skills
PERT, Earned Value Management, Project Crashing, MS Project, MS Visio, Database Design, Managing Database
Education
George Mason University 2011 — 2013
Bachelor of Science (BS), Information Systems and Operations Management
University of Tampa - John H. Sykes College of Business 2009 — 2010
TeleTech June 2014 - Present
Dowling Designs, Ltd. June 2013 - April 2014
Piero's Corner July 2012 - June 2013
Faang Thai Restaurant January 2010 - July 2012
Virginia Regional Transit May 2009 - August 2009
Skills
PERT, Earned Value Management, Project Crashing, MS Project, MS Visio, Database Design, Managing Database
Education
George Mason University 2011 — 2013
Bachelor of Science (BS), Information Systems and Operations Management
University of Tampa - John H. Sykes College of Business 2009 — 2010
Becky Opalka's TeleTech Experience August 2008 - April 2010
Job Perfectly Posh Independent Rep
Industry Consumer Goods
Experience
Self-employed November 2012 - Present
TeleTech August 2008 - April 2010
Busy Hands Drop in Daycare June 2007 - May 2008
Skills
Microsoft Office, Customer Service, Mathematics, Academic Tutoring, Childcare, Cpr Certified, Certified Nurse..., Fundraising
Education
The University of Montana 2006 — 2008
Psychology
Flathead Valley Community College 2005 — 2006
Associate of Science (AS)
Self-employed November 2012 - Present
TeleTech August 2008 - April 2010
Busy Hands Drop in Daycare June 2007 - May 2008
Skills
Microsoft Office, Customer Service, Mathematics, Academic Tutoring, Childcare, Cpr Certified, Certified Nurse..., Fundraising
Education
The University of Montana 2006 — 2008
Psychology
Flathead Valley Community College 2005 — 2006
Associate of Science (AS)
Jed Salyer's TeleTech Experience December 2011 - March 2012
Job Employee at Mowtowne Landscapimg
Industry Food Production
Experience
Mowtowne Landscapimg June 2013 - Present
Cyrus O'Leary's 2012 - Present
Costco Wholesale April 2012 - June 2012
TeleTech December 2011 - March 2012
Skills
Construction, Producing, Assembly Processes, Soft Landscaping, Customer Service, Customer Support, New Store Development, Technical Support, Mechanical Systems, Cashiering, Multi Tasking, Monetary Transactions, Shipping Systems, Recieving, Inventory Management, High Pressure..., Challenging Environment
Education
Flathead Valley Community College 2005 — 2007
Associate's degree, Criminal Justice and Corrections
T.C. Spokane
Biblical Studies
Mowtowne Landscapimg June 2013 - Present
Cyrus O'Leary's 2012 - Present
Costco Wholesale April 2012 - June 2012
TeleTech December 2011 - March 2012
Skills
Construction, Producing, Assembly Processes, Soft Landscaping, Customer Service, Customer Support, New Store Development, Technical Support, Mechanical Systems, Cashiering, Multi Tasking, Monetary Transactions, Shipping Systems, Recieving, Inventory Management, High Pressure..., Challenging Environment
Education
Flathead Valley Community College 2005 — 2007
Associate's degree, Criminal Justice and Corrections
T.C. Spokane
Biblical Studies
Don Lundi's TeleTech Experience May 2012 - December 2012
Job Agent at Aflac
Industry Insurance
Experience
Aflac July 2013 - Present
TeleTech May 2012 - December 2012
Office Depot January 2007 - May 2007
Education
Florida State University
Aflac July 2013 - Present
TeleTech May 2012 - December 2012
Office Depot January 2007 - May 2007
Education
Florida State University
Robert Franciosi's TeleTech Experience October 2010 - August 2012
Job Student at Fairmont State University
Industry Computer & Network Security
Experience
Geek Squad July 2015 - Present
Geek Squad March 2015 - July 2015
Sears June 2013 - December 2013
TeleTech October 2010 - August 2012
TeleTech October 2009 - October 2010
TeleTech November 2007 - October 2009
Skills
Computer Repair, Customer Service, Microsoft Excel, Team Management, C++, Payroll, Teaching, Retail Sales, Cash Register, Banking, Credit Cards, Avaya Site..., Statistical Data...
Education
Fairmont State University 2010 — 2016
Computer Science, Computer Security
Geek Squad July 2015 - Present
Geek Squad March 2015 - July 2015
Sears June 2013 - December 2013
TeleTech October 2010 - August 2012
TeleTech October 2009 - October 2010
TeleTech November 2007 - October 2009
Skills
Computer Repair, Customer Service, Microsoft Excel, Team Management, C++, Payroll, Teaching, Retail Sales, Cash Register, Banking, Credit Cards, Avaya Site..., Statistical Data...
Education
Fairmont State University 2010 — 2016
Computer Science, Computer Security
Mona Saunders's TeleTech Experience 2001 - 2009
Job Resident and Guest AttendantCare Seasons Retirement Communities
Industry Hospital & Health Care
Experience
Keepers April 2013 - Present
Seasons Retirement Communities March 2013 - Present
Teletech 2001 - 2009
Skills
Customer Service, Microsoft Excel, Leadership, Strategic Planning, Microsoft Word, Personal Care Services, Trained in giving...
Education
Fanshawe College 2009 — 2010
Certificate, Health Care Office Assistant
Keepers April 2013 - Present
Seasons Retirement Communities March 2013 - Present
Teletech 2001 - 2009
Skills
Customer Service, Microsoft Excel, Leadership, Strategic Planning, Microsoft Word, Personal Care Services, Trained in giving...
Education
Fanshawe College 2009 — 2010
Certificate, Health Care Office Assistant
Sean McAlister's TeleTech Experience May 2012 - August 2013
Job Student at Front Range Community College
Industry Computer Software
Experience
TeleTech May 2012 - August 2013
Skills
3 years Java experience, 2 years C++ experience
Education
Front Range Community College 2013 — 2016
Associate's Degree, Computer Science
Montana State University-Bozeman 2011 — 2012
Chemical Engineering
Fort Lupton High School 2007 — 2011
High School
TeleTech May 2012 - August 2013
Skills
3 years Java experience, 2 years C++ experience
Education
Front Range Community College 2013 — 2016
Associate's Degree, Computer Science
Montana State University-Bozeman 2011 — 2012
Chemical Engineering
Fort Lupton High School 2007 — 2011
High School
Carolyn Binkley's TeleTech Experience August 2003 - November 2009
Job Supervisor, CCC Quality Monitoring at Starwood Hotels & Resorts Worldwide, Inc.
Industry Hospitality
Experience
Starwood Hotels & Resorts Worldwide, Inc. Supervisor, Reservations and Member ServicesStarwood Hotels & Resorts Worldwide, Inc.November 2009 - May 2015
TeleTech August 2003 - November 2009
Education
Fanshawe College
Certificate in Project Management, President's Honour Roll
Starwood Hotels & Resorts Worldwide, Inc. Supervisor, Reservations and Member ServicesStarwood Hotels & Resorts Worldwide, Inc.November 2009 - May 2015
TeleTech August 2003 - November 2009
Education
Fanshawe College
Certificate in Project Management, President's Honour Roll
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc