TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
TeleTech List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TeleTech. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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3,388 TeleTech employees in database. Find out everything there's to know about TeleTech employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
TeleTech Employees
Employee
Years
Job
Industry
Leslie Coons Leslie Coons's TeleTech Experience November 2009 - July 2011
Job Warranty Administrator for ABC Companies
Industry Transportation/Trucking/Railroad
Experience
Apple One Employment February 2014 - Present
Ritchie Bros. Auctioneers 2011 - 2013
TeleTech November 2009 - July 2011
The Walt Disney Company September 1994 - April 2009
Skills
Inventory Control, Time Management, SAP, Microsoft Office 2007, Kronos Timekeeping, Management, Logistics, Training, Oracle Applications, Avaya IP Telephony, Google Docs, Google Apps, Google+, Software Documentation, Customer Satisfaction, Customer Service, Data Entry, Inventory Management, Microsoft Office, Operations Management, Sales, Team Leadership, Warehousing
Education
St. Petersburg College 1981 — 1982
Business Administration, Management and Operations
Clearwater High School 1977 — 1981
Diploma, General Studies
Apple One Employment February 2014 - Present
Ritchie Bros. Auctioneers 2011 - 2013
TeleTech November 2009 - July 2011
The Walt Disney Company September 1994 - April 2009
Skills
Inventory Control, Time Management, SAP, Microsoft Office 2007, Kronos Timekeeping, Management, Logistics, Training, Oracle Applications, Avaya IP Telephony, Google Docs, Google Apps, Google+, Software Documentation, Customer Satisfaction, Customer Service, Data Entry, Inventory Management, Microsoft Office, Operations Management, Sales, Team Leadership, Warehousing
Education
St. Petersburg College 1981 — 1982
Business Administration, Management and Operations
Clearwater High School 1977 — 1981
Diploma, General Studies
April Cayce April Cayce's TeleTech Experience 1998 - 2004
Job Program Implementation
Industry Mental Health Care
Experience
Magellan Health Services February 2013 - Present
Magellan Behavioral Health July 2010 - February 2013
AJL Realty December 2004 - September 2011
Emdeon Business Services November 2008 - July 2010
Express Scripts 2005 - 2006
TeleTech 1998 - 2004
Skills
Software Documentation, Customer Service, Access, Process Improvement, Call Center, Leadership, Healthcare, Analysis, Quality Assurance, SharePoint, Training, Outlook, Project Planning, People Skills, Call Centers, Employee Relations, Project Management, Time Management, Performance Management, Management, Data Analysis, Professional Experience
Education
St. Louis Community College 2013 — 2013
Project Management
Washington University in St. Louis 2007 — 2011
Global Leadership & Development
Brown Mackie College 1997 — 1998
Paralegal Studies
University of Missouri-Saint Louis 1993 — 1995
Criminal Justice
Magellan Health Services February 2013 - Present
Magellan Behavioral Health July 2010 - February 2013
AJL Realty December 2004 - September 2011
Emdeon Business Services November 2008 - July 2010
Express Scripts 2005 - 2006
TeleTech 1998 - 2004
Skills
Software Documentation, Customer Service, Access, Process Improvement, Call Center, Leadership, Healthcare, Analysis, Quality Assurance, SharePoint, Training, Outlook, Project Planning, People Skills, Call Centers, Employee Relations, Project Management, Time Management, Performance Management, Management, Data Analysis, Professional Experience
Education
St. Louis Community College 2013 — 2013
Project Management
Washington University in St. Louis 2007 — 2011
Global Leadership & Development
Brown Mackie College 1997 — 1998
Paralegal Studies
University of Missouri-Saint Louis 1993 — 1995
Criminal Justice
Curtis Bertoldie Curtis Bertoldie's TeleTech Experience August 2013 - February 2014
Job Student at Southwest Baptist University
Industry Music
Experience
Southwest AudioVisual May 2013 - Present
TeleTech August 2013 - February 2014
McDonald's Corporation December 2006 - August 2008
Skills
Bands, Bass Guitar, Choir, Composition, Customer Relations, Customer Service, Double Bass, Jazz Band, Live Sound, Music Industry, Music Theory, PowerPoint, Public Speaking, Rock & Roll, Singing, Social Media, Social Media Marketing, Social Networking, Teamwork
Education
Southwest Baptist University 2008 — 2013
Bachelor's degree, Music and Business
Southwest AudioVisual May 2013 - Present
TeleTech August 2013 - February 2014
McDonald's Corporation December 2006 - August 2008
Skills
Bands, Bass Guitar, Choir, Composition, Customer Relations, Customer Service, Double Bass, Jazz Band, Live Sound, Music Industry, Music Theory, PowerPoint, Public Speaking, Rock & Roll, Singing, Social Media, Social Media Marketing, Social Networking, Teamwork
Education
Southwest Baptist University 2008 — 2013
Bachelor's degree, Music and Business
Joseph Antoine Faruk Chávez Moreno Joseph Antoine Faruk Chávez Moreno's TeleTech Experience December 2008 - March 2010
Job Training & Development Manager at HYATT Hotels
Industry Hospitality
Experience
HYATT Hotels March 2015 - Present
CIE March 2010 - December 2014
TeleTech December 2008 - March 2010
Royal Sunset Group July 2006 - August 2007
Grupo Mayan August 2006 - December 2006
Wyndham Worldwide / RCI June 2004 - July 2006
TOPTEL Mexico January 2004 - January 2004
Olive Garden Cafe Bar and Grill February 2002 - November 2003
Skills
Customer Service, Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, PowerPoint, English, Research, Public Speaking, Teaching, Strategic Planning, Budgets, Human Resources, Windows, Employee Relations, Recruiting, Negotiation, Performance Management, Coaching, Team Building, Relaciones con los..., Recursos humanos, Gestión del rendimiento..., Selección de personal, Negociación, Planificación..., Servicio de atención al..., Gestión y motivación de...
Education
Harlingen High School 1997 — 2001
Business Management
HYATT Hotels March 2015 - Present
CIE March 2010 - December 2014
TeleTech December 2008 - March 2010
Royal Sunset Group July 2006 - August 2007
Grupo Mayan August 2006 - December 2006
Wyndham Worldwide / RCI June 2004 - July 2006
TOPTEL Mexico January 2004 - January 2004
Olive Garden Cafe Bar and Grill February 2002 - November 2003
Skills
Customer Service, Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, PowerPoint, English, Research, Public Speaking, Teaching, Strategic Planning, Budgets, Human Resources, Windows, Employee Relations, Recruiting, Negotiation, Performance Management, Coaching, Team Building, Relaciones con los..., Recursos humanos, Gestión del rendimiento..., Selección de personal, Negociación, Planificación..., Servicio de atención al..., Gestión y motivación de...
Education
Harlingen High School 1997 — 2001
Business Management
Maxine Dizon Maxine Dizon's TeleTech Experience January 2000 - July 2001
Job Safety & Security
Industry Public Safety
Experience
U.S. Security Associates, Inc. June 2013 - Present
The Art of True Light December 2012 - June 2013
PathPoint August 2008 - April 2011
Cole Vocational Services September 2006 - August 2008
Optimis Systems, Inc February 2005 - June 2006
Therapeutic Living Centers for the Blind July 2001 - February 2005
Teletech January 2000 - July 2001
Interviewing Service of America May 1999 - January 2000
Zebra Technologies (formerly known as Eltron) August 1997 - May 1999
Target #246 April 1996 - August 1997
Skills
Safety Management..., Emergency Planning, Hazardous Materials, Emergency Management, Fire Safety, Risk Assessment, Emergency Services, Public Safety, First Aid, Disaster Response, Incident Command, First Responder, Investigation, Crisis Management, Firefighting
Education
San Joaquin Valley College-Bakersfield 2011 — 2012
Associate of Science (A.S.), Emergency Services and Safety Management
U.S. Security Associates, Inc. June 2013 - Present
The Art of True Light December 2012 - June 2013
PathPoint August 2008 - April 2011
Cole Vocational Services September 2006 - August 2008
Optimis Systems, Inc February 2005 - June 2006
Therapeutic Living Centers for the Blind July 2001 - February 2005
Teletech January 2000 - July 2001
Interviewing Service of America May 1999 - January 2000
Zebra Technologies (formerly known as Eltron) August 1997 - May 1999
Target #246 April 1996 - August 1997
Skills
Safety Management..., Emergency Planning, Hazardous Materials, Emergency Management, Fire Safety, Risk Assessment, Emergency Services, Public Safety, First Aid, Disaster Response, Incident Command, First Responder, Investigation, Crisis Management, Firefighting
Education
San Joaquin Valley College-Bakersfield 2011 — 2012
Associate of Science (A.S.), Emergency Services and Safety Management
Harry Staley's TeleTech Experience June 2008 - May 2009
Job Procurement Systems Analyst at U.S. Army Contracting Command
Industry Computer Software
Experience
Mission and Installation Contracting Command May 2011 - Present
San Antonio Lighthouse for the Blind September 2009 - May 2011
Scholastic June 2009 - January 2011
TeleTech June 2008 - May 2009
Ozarks Technical Community College January 2008 - June 2008
Students In Free Enterprise (Ozarks Technical Community College) May 2006 - June 2008
Ozarks Technical Community College January 2005 - December 2007
Ozarks Technical Community College January 2007 - June 2007
Assemblies of God Center for the Blind May 2005 - January 2007
Harmans’ Taekwondo USA May 2002 - September 2005
Skills
Analysis, Data Analysis, Access, Leadership, Management, Troubleshooting, Strategic Planning, SharePoint, Leadership Development, Contract Management, Networking, Microsoft Office, SQL, System Administration, Forecasting, Government Contracting, Consulting, Business Objects, Market Research, Process Improvement, Marketing, Microsoft Excel, MS Excel Pivot Tables, Computer Repair, Procurement, Sales, Government, Web Intelligence, Excel Services, Pivot Tables, Lookups, Knowledge Management, Business Planning, Technical Writing, Business Strategy, Proposal Writing, Project Management, Software Documentation, Cross-functional Team..., SAP Business Objects, Microsoft Office..., Excel, BO Web Intelligence, Webi, Tableau, XHTML, JavaScript, CSS, Contract Negotiation
Education
Udacity 2014 — 2016
Data Analysis
Defense Acquisition University 2009 — 2016
Level 1 Certification, Contract Specialist
San Antonio College 2012 — 2015
Computer Information Systems, Mathematics, Computer Science, Cyber Security, Pre Masters Degree Leveling Courses
Defense Acquisition University 2010 — 2011
Continuing Education, Contracting
Ozarks Technical Community College 2005 — 2009
A.A.S, Business and Marketing, Computer Information Technology
Central Bible College 2002 — 2007
B.A., Youth Ministry, Bible, Deaf Ministry
Mission and Installation Contracting Command May 2011 - Present
San Antonio Lighthouse for the Blind September 2009 - May 2011
Scholastic June 2009 - January 2011
TeleTech June 2008 - May 2009
Ozarks Technical Community College January 2008 - June 2008
Students In Free Enterprise (Ozarks Technical Community College) May 2006 - June 2008
Ozarks Technical Community College January 2005 - December 2007
Ozarks Technical Community College January 2007 - June 2007
Assemblies of God Center for the Blind May 2005 - January 2007
Harmans’ Taekwondo USA May 2002 - September 2005
Skills
Analysis, Data Analysis, Access, Leadership, Management, Troubleshooting, Strategic Planning, SharePoint, Leadership Development, Contract Management, Networking, Microsoft Office, SQL, System Administration, Forecasting, Government Contracting, Consulting, Business Objects, Market Research, Process Improvement, Marketing, Microsoft Excel, MS Excel Pivot Tables, Computer Repair, Procurement, Sales, Government, Web Intelligence, Excel Services, Pivot Tables, Lookups, Knowledge Management, Business Planning, Technical Writing, Business Strategy, Proposal Writing, Project Management, Software Documentation, Cross-functional Team..., SAP Business Objects, Microsoft Office..., Excel, BO Web Intelligence, Webi, Tableau, XHTML, JavaScript, CSS, Contract Negotiation
Education
Udacity 2014 — 2016
Data Analysis
Defense Acquisition University 2009 — 2016
Level 1 Certification, Contract Specialist
San Antonio College 2012 — 2015
Computer Information Systems, Mathematics, Computer Science, Cyber Security, Pre Masters Degree Leveling Courses
Defense Acquisition University 2010 — 2011
Continuing Education, Contracting
Ozarks Technical Community College 2005 — 2009
A.A.S, Business and Marketing, Computer Information Technology
Central Bible College 2002 — 2007
B.A., Youth Ministry, Bible, Deaf Ministry
Lemay Shelly's TeleTech Experience June 2009 - November 2011
Job Scheduler / Data Analyst at US Cellular
Industry Wireless
Experience
US Cellular November 2011 - Present
Self-Employed November 2002 - Present
TeleTech June 2009 - November 2011
TeleTech 2008 - 2011
TeleTech August 2008 - May 2009
TeleTech February 2007 - July 2008
Afni June 2005 - February 2006
Afni February 1998 - September 1999
Skills
Workforce Management, Outsourcing, Data Analysis, Data Entry, Call Center, Customer Service, Customer Satisfaction, Real Time, Schedules, CMS, Quality Assurance, Training, System Administration, Microsoft Excel, Avaya, Forecasting, eWFM, Team Leadership, Youth Leadership, Fraud, Collections, Real Estate, Landlord, Oracle Applications, Kronos, Telecommunications, Vendor Management, Customer Experience, Program Management, Analysis, Management, Customer Retention, BPO, Process Improvement, Call Centers, Operations Management, Coaching, Time Management
Education
Sauk Valley Community College 2012 — 2014
management / marketing, 3.8 GPA
US Cellular November 2011 - Present
Self-Employed November 2002 - Present
TeleTech June 2009 - November 2011
TeleTech 2008 - 2011
TeleTech August 2008 - May 2009
TeleTech February 2007 - July 2008
Afni June 2005 - February 2006
Afni February 1998 - September 1999
Skills
Workforce Management, Outsourcing, Data Analysis, Data Entry, Call Center, Customer Service, Customer Satisfaction, Real Time, Schedules, CMS, Quality Assurance, Training, System Administration, Microsoft Excel, Avaya, Forecasting, eWFM, Team Leadership, Youth Leadership, Fraud, Collections, Real Estate, Landlord, Oracle Applications, Kronos, Telecommunications, Vendor Management, Customer Experience, Program Management, Analysis, Management, Customer Retention, BPO, Process Improvement, Call Centers, Operations Management, Coaching, Time Management
Education
Sauk Valley Community College 2012 — 2014
management / marketing, 3.8 GPA
Jodie Cales's TeleTech Experience 1998 - 2005
Job Senior Project Manager, Spectrum Business
Industry Telecommunications
Experience
Charter Communications April 2013 - Present
Charter Communications March 2012 - April 2013
Charter Communications May 2011 - March 2012
Charter Communications August 2009 - May 2011
Charter Communications February 2007 - August 2009
American Broadband 2005 - 2007
TeleTech 1998 - 2005
Skills
Telecommunications, Training, Call Centers, Wireless, VoIP, Salesforce.com, Broadband, Direct Sales, Account Management, Telephony, Sales Operations, Customer Satisfaction, Sales Management, Call Center, Cisco Technologies, Co-location, Contract Negotiation, Cross-functional Team..., Customer Experience, Customer Retention, Customer Service, Ethernet, IP, Internet Services, LAN-WAN, Long Distance, MPLS, Managed Services, Networking, Sales, Sales Process, Team Leadership, Troubleshooting, Unified Communications, Vendor Management, WAN
Education
Saint Vincent College
Charter Communications April 2013 - Present
Charter Communications March 2012 - April 2013
Charter Communications May 2011 - March 2012
Charter Communications August 2009 - May 2011
Charter Communications February 2007 - August 2009
American Broadband 2005 - 2007
TeleTech 1998 - 2005
Skills
Telecommunications, Training, Call Centers, Wireless, VoIP, Salesforce.com, Broadband, Direct Sales, Account Management, Telephony, Sales Operations, Customer Satisfaction, Sales Management, Call Center, Cisco Technologies, Co-location, Contract Negotiation, Cross-functional Team..., Customer Experience, Customer Retention, Customer Service, Ethernet, IP, Internet Services, LAN-WAN, Long Distance, MPLS, Managed Services, Networking, Sales, Sales Process, Team Leadership, Troubleshooting, Unified Communications, Vendor Management, WAN
Education
Saint Vincent College
Bob Koons Bob Koons's TeleTech Experience January 2012 - Present
Job eLearning & Media Professional
Industry Fine Art
Experience
TeleTech January 2012 - Present
TeleTech February 2007 - December 2011
TeleTech February 2006 - February 2007
EDMC January 2003 - January 2006
Active Education February 2002 - January 2003
Skills
Multimedia, E-Learning, User Experience, Concept Development, Training, Graphic Design, Management, Usability, Team Building, Editing, Instructional Design, Employee Training, Social Media, Art, Adobe Creative Suite, Quality Assurance, Curriculum Development, Digital Photography, Illustrator, Captivate, Curriculum Design, Flash, Higher Education
Education
University of Colorado Boulder 1997 — 2000
MFA, art
St. Olaf College
TeleTech January 2012 - Present
TeleTech February 2007 - December 2011
TeleTech February 2006 - February 2007
EDMC January 2003 - January 2006
Active Education February 2002 - January 2003
Skills
Multimedia, E-Learning, User Experience, Concept Development, Training, Graphic Design, Management, Usability, Team Building, Editing, Instructional Design, Employee Training, Social Media, Art, Adobe Creative Suite, Quality Assurance, Curriculum Development, Digital Photography, Illustrator, Captivate, Curriculum Design, Flash, Higher Education
Education
University of Colorado Boulder 1997 — 2000
MFA, art
St. Olaf College
Ericka Watson's TeleTech Experience October 2014 - Present
Job currently looking
Industry Information Technology and Services
Experience
TeleTech October 2014 - Present
Xerox December 2012 - November 2013
Skills
Training, Customer Service, Team Leadership, Data Entry, Call Centers, Team Building, Positive Team Player
Education
Salt Lake Community College 2008 — 2010
Business Administration and Management, General
ITT Technical Institute- Murray, Utah
Electrical and Electronics Engineering
TeleTech October 2014 - Present
Xerox December 2012 - November 2013
Skills
Training, Customer Service, Team Leadership, Data Entry, Call Centers, Team Building, Positive Team Player
Education
Salt Lake Community College 2008 — 2010
Business Administration and Management, General
ITT Technical Institute- Murray, Utah
Electrical and Electronics Engineering
Irene Paul's TeleTech Experience 2003 - 2003
Job RS Operational Support
Industry Insurance
Experience
MassMutual Financial Group December 2014 - Present
Tastefully Simple May 2012 - Present
Konica Minolta Business Solutions U.S.A., Inc. September 2012 - January 2014
Comcast February 2007 - August 2012
TeleTech 2003 - 2003
Skills
Telecommunications, Call Center, VoIP, Broadband, Telephony, Troubleshooting, IP, Wireless, T1, Ethernet, Cable Modems, Cabling, SAP, FX Options, ADP E-Time, Cisco Technologies, Managed Services, Integration, Avaya, TCP/IP, Networking, Data Center, Computer Network..., Routing, Customer Experience, Wireless Networking, IVR, LAN-WAN, System Deployment, VPN, Provisioning, Process Improvement, Mobile Devices, Team Leadership, Customer Satisfaction, Technical Support, Call Centers, Citrix, RSA SecurID, RSA Tokens, Computer Hardware, Windows Server, Training, SharePoint, Routers, Access, Help Desk Support, Windows, DNS, Servers
Education
Springfield Technical Community College 2013 — 2015
Computer and Information Sciences and Support Services
Chicopee High School 1989 — 1993
West Springfield High School
MassMutual Financial Group December 2014 - Present
Tastefully Simple May 2012 - Present
Konica Minolta Business Solutions U.S.A., Inc. September 2012 - January 2014
Comcast February 2007 - August 2012
TeleTech 2003 - 2003
Skills
Telecommunications, Call Center, VoIP, Broadband, Telephony, Troubleshooting, IP, Wireless, T1, Ethernet, Cable Modems, Cabling, SAP, FX Options, ADP E-Time, Cisco Technologies, Managed Services, Integration, Avaya, TCP/IP, Networking, Data Center, Computer Network..., Routing, Customer Experience, Wireless Networking, IVR, LAN-WAN, System Deployment, VPN, Provisioning, Process Improvement, Mobile Devices, Team Leadership, Customer Satisfaction, Technical Support, Call Centers, Citrix, RSA SecurID, RSA Tokens, Computer Hardware, Windows Server, Training, SharePoint, Routers, Access, Help Desk Support, Windows, DNS, Servers
Education
Springfield Technical Community College 2013 — 2015
Computer and Information Sciences and Support Services
Chicopee High School 1989 — 1993
West Springfield High School
Chance Corey Chance Corey's TeleTech Experience July 2010 - December 2010
Job Guest Teacher at Bremerton School District
Industry
Experience
Bremerton School District December 2013 - Present
Bremerton School District November 2013 - Present
Coreys Onsite 2008 - 2013
TeleTech July 2010 - December 2010
Family, Career and Community Leaders of America April 2008 - April 2009
Education
Seattle University 2009 — 2013
Bachelor of Arts (B.A.), International/Global Studies
Universite Stendahl Grenoble 2011 — 2011
DELF/DUEF, French Language and Literature
Central Kitsap Highschool 2006 — 2009
High School Diploma
Rigetop
Bremerton School District December 2013 - Present
Bremerton School District November 2013 - Present
Coreys Onsite 2008 - 2013
TeleTech July 2010 - December 2010
Family, Career and Community Leaders of America April 2008 - April 2009
Education
Seattle University 2009 — 2013
Bachelor of Arts (B.A.), International/Global Studies
Universite Stendahl Grenoble 2011 — 2011
DELF/DUEF, French Language and Literature
Central Kitsap Highschool 2006 — 2009
High School Diploma
Rigetop
Jasmine H. Garrett's TeleTech Experience 2012 - 2012
Job West Virginia University Alumna. Sociology and Anthropology Major.
Industry Information Technology and Services
Experience
Greystar November 2014 - Present
TeleTech 2012 - 2012
T.J. Maxx March 2010 - August 2010
Skills
Customer Service, Data Analysis, Troubleshooting, Sociology, Quantitative Research
Education
West Virginia University 2010 — 2013
Bachelor of Arts (B.A.), Sociology and Anthropology
Shepherd University 2008 — 2010
Greystar November 2014 - Present
TeleTech 2012 - 2012
T.J. Maxx March 2010 - August 2010
Skills
Customer Service, Data Analysis, Troubleshooting, Sociology, Quantitative Research
Education
West Virginia University 2010 — 2013
Bachelor of Arts (B.A.), Sociology and Anthropology
Shepherd University 2008 — 2010
Heidi Knight Heidi Knight's TeleTech Experience March 1996 - January 2000
Job Customer Experience and Sales Development Manager
Industry Telecommunications
Experience
CenturyLink May 2013 - October 2014
Century Link 2000 - May 2013
OCX Network Consultants June 2008 - February 2009
TeleTech March 1996 - January 2000
Skills
Management, Training Delivery, Microsoft Office 2007, Etalk, Crystal Reports, Autonomy iManage, Casper, Customer Service, Call Quality, Call Center Development, Customer Satisfaction, Call Centers, sametrix- reporting, orko- reporting, qfinity-call recording, Orion, consulting plus- web..., Sales Operations, Sales Process, Sales Presentations, Analysis, Microsoft Office, Coaching, Leadership, Training, Process Improvement, Account Management
Education
University of Phoenix 2001 — 2003
Bachelors, Business Marketing
St. Cloud State University 1985 — 1989
Associate's Degree, Communication, General
CenturyLink May 2013 - October 2014
Century Link 2000 - May 2013
OCX Network Consultants June 2008 - February 2009
TeleTech March 1996 - January 2000
Skills
Management, Training Delivery, Microsoft Office 2007, Etalk, Crystal Reports, Autonomy iManage, Casper, Customer Service, Call Quality, Call Center Development, Customer Satisfaction, Call Centers, sametrix- reporting, orko- reporting, qfinity-call recording, Orion, consulting plus- web..., Sales Operations, Sales Process, Sales Presentations, Analysis, Microsoft Office, Coaching, Leadership, Training, Process Improvement, Account Management
Education
University of Phoenix 2001 — 2003
Bachelors, Business Marketing
St. Cloud State University 1985 — 1989
Associate's Degree, Communication, General
Sam Zumwalt Sam Zumwalt's TeleTech Experience February 2015 - Present
Job CSR at TeleTech
Industry Computer Software
Experience
TeleTech February 2015 - Present
UTPA March 2014 - September 2014
US Census Bureau January 2010 - March 2010
Skills
Java, C++, PHP, Linux, JSP, jQuery, JavaScript, HTML, CSS, Windows, OS X, JSF, Assembly Language, NetBeans, Eclipse, Microsoft Visual Studio...
Education
The University of Texas-Pan American 2011 — 2013
South Texas College 2009 — 2011
Associate's Degree, Government
TeleTech February 2015 - Present
UTPA March 2014 - September 2014
US Census Bureau January 2010 - March 2010
Skills
Java, C++, PHP, Linux, JSP, jQuery, JavaScript, HTML, CSS, Windows, OS X, JSF, Assembly Language, NetBeans, Eclipse, Microsoft Visual Studio...
Education
The University of Texas-Pan American 2011 — 2013
South Texas College 2009 — 2011
Associate's Degree, Government
Katrina Johnson's TeleTech Experience September 2013 - January 2014
Job Account Manager at Alorica
Industry Wireless
Experience
Mary Kay Idependent Consultant July 2014 - Present
SFI December 2013 - Present
Alorica July 2011 - Present
West at homes March 2011 - Present
TeleTech September 2013 - January 2014
Convergys August 2013 - December 2013
Sprint July 2010 - September 2012
Comcast Cable November 1998 - January 2008
Skills
Telecommunications, Customer Service, Customer Satisfaction, Wireless, Call Centers, Call Center, Wireless Networking, Cellular Communications, Customer Retention, Mobile Devices, Networking, Troubleshooting, Team Leadership, VoIP, Account Management, Management, Sales, Team Building, Leadership, Training, Public Speaking, Microsoft Office, Coaching
Education
Southern New Hampshire University 2014 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Phoenix 2008 — 2011
Bachelor's Degree, Business Administration and Management, General
Mary Kay Idependent Consultant July 2014 - Present
SFI December 2013 - Present
Alorica July 2011 - Present
West at homes March 2011 - Present
TeleTech September 2013 - January 2014
Convergys August 2013 - December 2013
Sprint July 2010 - September 2012
Comcast Cable November 1998 - January 2008
Skills
Telecommunications, Customer Service, Customer Satisfaction, Wireless, Call Centers, Call Center, Wireless Networking, Cellular Communications, Customer Retention, Mobile Devices, Networking, Troubleshooting, Team Leadership, VoIP, Account Management, Management, Sales, Team Building, Leadership, Training, Public Speaking, Microsoft Office, Coaching
Education
Southern New Hampshire University 2014 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Phoenix 2008 — 2011
Bachelor's Degree, Business Administration and Management, General
Susan Briley (Wills)'s TeleTech Experience November 2010 - Present
Job Patient Advocate at Family Practice Specialists
Industry Accounting
Experience
Family Practice Specialists April 2013 - Present
TeleTech November 2010 - Present
Messer Construction Co. March 1998 - May 2004
Home Savings of America January 1986 - February 1993
Skills
CRM
Education
Faith Christian Academy
San Jacinto College
Family Practice Specialists April 2013 - Present
TeleTech November 2010 - Present
Messer Construction Co. March 1998 - May 2004
Home Savings of America January 1986 - February 1993
Skills
CRM
Education
Faith Christian Academy
San Jacinto College
Marsha Wolfkamp Marsha Wolfkamp's TeleTech Experience May 2000 - April 2005
Job Assistant Brand Manager
Industry Consumer Electronics
Experience
Whirlpool Corporation October 2013 - Present
Whirlpool Corporation March 2012 - October 2013
KCI Medical September 2008 - March 2012
RIM April 2005 - April 2008
Agfa 2008 - 2008
TeleTech May 2000 - April 2005
Aveda 1998 - 2000
Self Employed 1995 - 1998
Skills
Training, Needs Analysis, Leadership, Management, Program Management, Learning Management, E-Learning, Project Management, Sales Management, Workshop Facilitation, Sales, Sales Operations, Business Planning, Onboarding, Training Delivery, Customer Service, Coaching, Performance Management, Leadership Development, Talent Management
Education
St. Francis Xavier University 2010 — 2010
Diploma, Adult Education
Western University 2001 — 2001
Certificate, Leadership and Development
D'Arcy Lane Institute 1993 — 1995
Registered Massage Therapist
Whirlpool Corporation October 2013 - Present
Whirlpool Corporation March 2012 - October 2013
KCI Medical September 2008 - March 2012
RIM April 2005 - April 2008
Agfa 2008 - 2008
TeleTech May 2000 - April 2005
Aveda 1998 - 2000
Self Employed 1995 - 1998
Skills
Training, Needs Analysis, Leadership, Management, Program Management, Learning Management, E-Learning, Project Management, Sales Management, Workshop Facilitation, Sales, Sales Operations, Business Planning, Onboarding, Training Delivery, Customer Service, Coaching, Performance Management, Leadership Development, Talent Management
Education
St. Francis Xavier University 2010 — 2010
Diploma, Adult Education
Western University 2001 — 2001
Certificate, Leadership and Development
D'Arcy Lane Institute 1993 — 1995
Registered Massage Therapist
Dinah VanHoose Dinah VanHoose's TeleTech Experience November 2013 - February 2014
Job UAN AHA Chat specialist at Apple
Industry Internet
Experience
Apple March 2015 - Present
Elevate K-12 January 2015 - Present
Avon September 2014 - Present
Arise Virtual Solutions Inc. September 2014 - February 2015
Self-employed January 2014 - December 2014
Teletech November 2013 - February 2014
Skills
Troubleshooting, Call Centers, Customer Support, Customer Service, Process Improvement, Management, Customer Satisfaction, Successful Business..., Direct Sales, Sales, Team Building, New Business Development, Editing, Microsoft Office, Military Experience, Microsoft Word, Microsoft Excel, Outlook, Windows, Creative Writing, Writing, Youth Development, Youth Mentoring, Working With Children, Work At Home, Technical Support, Social Media, Public Speaking
Education
St. Thomas University 2014 — 2016
Master's Degree
University of Phoenix 2009 — 2013
Bachelor's Degree, Psychology
University of Phoenix 2006 — 2008
Associate's Degree, Business
Apple March 2015 - Present
Elevate K-12 January 2015 - Present
Avon September 2014 - Present
Arise Virtual Solutions Inc. September 2014 - February 2015
Self-employed January 2014 - December 2014
Teletech November 2013 - February 2014
Skills
Troubleshooting, Call Centers, Customer Support, Customer Service, Process Improvement, Management, Customer Satisfaction, Successful Business..., Direct Sales, Sales, Team Building, New Business Development, Editing, Microsoft Office, Military Experience, Microsoft Word, Microsoft Excel, Outlook, Windows, Creative Writing, Writing, Youth Development, Youth Mentoring, Working With Children, Work At Home, Technical Support, Social Media, Public Speaking
Education
St. Thomas University 2014 — 2016
Master's Degree
University of Phoenix 2009 — 2013
Bachelor's Degree, Psychology
University of Phoenix 2006 — 2008
Associate's Degree, Business
Dex Tabura's TeleTech Experience September 2006 - January 2007
Job Manager, Huddleston Care LLC
Industry Health, Wellness and Fitness
Experience
Huddleston Care LLC June 2014 - Present
Huddleston Care LLC December 2013 - June 2014
Daly City Physical Therapy Clinic September 2011 - May 2012
Teleperformance August 2007 - October 2008
TeleTech September 2006 - January 2007
trg tech January 2006 - August 2006
Globalstride 2001 - 2004
Skills
Account Management, Customer Service, Home Care, Elder Care, Leadership, Call Centers, Offshore Outsourcing, Business Operations, Operations Management, Customer Satisfaction, Customer Experience, Staff Management, Coaching Staff, Collections, Recruiting, Administrative Work
Education
University of Santo Tomas 1995 — 1999
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
San Francisco State University
Project Management
Huddleston Care LLC June 2014 - Present
Huddleston Care LLC December 2013 - June 2014
Daly City Physical Therapy Clinic September 2011 - May 2012
Teleperformance August 2007 - October 2008
TeleTech September 2006 - January 2007
trg tech January 2006 - August 2006
Globalstride 2001 - 2004
Skills
Account Management, Customer Service, Home Care, Elder Care, Leadership, Call Centers, Offshore Outsourcing, Business Operations, Operations Management, Customer Satisfaction, Customer Experience, Staff Management, Coaching Staff, Collections, Recruiting, Administrative Work
Education
University of Santo Tomas 1995 — 1999
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
San Francisco State University
Project Management
Stephen Haskell Stephen Haskell's TeleTech Experience September 2013 - Present
Job Manager, Software Engineering at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech September 2013 - Present
TeleTech January 2012 - August 2013
TeleTech January 2010 - December 2011
TeleTech September 2007 - December 2009
Antek Healthware April 2004 - August 2007
Polestar Labs August 1999 - July 2002
Powerware May 1995 - July 1999
Skills
Call Center, BPO, Technical Support, Technical Training, Training Delivery, Help Desk Support, IT Service Management, Instructor-led Training
Education
San Diego State University-California State University
Bachelor's degree, Computer Science
University of Phoenix
Master of Business Administration (M.B.A.), Technology Management
TeleTech September 2013 - Present
TeleTech January 2012 - August 2013
TeleTech January 2010 - December 2011
TeleTech September 2007 - December 2009
Antek Healthware April 2004 - August 2007
Polestar Labs August 1999 - July 2002
Powerware May 1995 - July 1999
Skills
Call Center, BPO, Technical Support, Technical Training, Training Delivery, Help Desk Support, IT Service Management, Instructor-led Training
Education
San Diego State University-California State University
Bachelor's degree, Computer Science
University of Phoenix
Master of Business Administration (M.B.A.), Technology Management
Hakeem Williams's TeleTech Experience January 2007 - September 2010
Job Sr. Project Coordinator at Kaiser Permanente
Industry Hospital & Health Care
Experience
Kaiser Permanente April 2014 - Present
Kaiser Permanente April 2013 - April 2014
Kaiser Permanente January 2012 - April 2013
Blue Shield of California January 2011 - October 2011
TeleTech January 2007 - September 2010
Skills
Customer Service, Marketing, Sales, Medicare, Medicare Advantage, Computer Network..., Licensed Life Insurance..., Cash Handling Experience, Microsoft Office, 85 WPM, Outlook, Data Entry, Event Planning, Microsoft Excel, Access, Coaching, Public Speaking, Social Networking, Time Management, Leadership, Team Building, CRM, Strategic Planning, Healthcare, Nonprofits, Call Centers, Insurance
Education
San Joaquin Delta College 2006 — 2011
Associate's degree, Business Administration
San Francisco State University
Bachelor of Science (BS), Business Administration Management
UC Berkeley
Psychology
Westerm Ranch High School
Kaiser Permanente April 2014 - Present
Kaiser Permanente April 2013 - April 2014
Kaiser Permanente January 2012 - April 2013
Blue Shield of California January 2011 - October 2011
TeleTech January 2007 - September 2010
Skills
Customer Service, Marketing, Sales, Medicare, Medicare Advantage, Computer Network..., Licensed Life Insurance..., Cash Handling Experience, Microsoft Office, 85 WPM, Outlook, Data Entry, Event Planning, Microsoft Excel, Access, Coaching, Public Speaking, Social Networking, Time Management, Leadership, Team Building, CRM, Strategic Planning, Healthcare, Nonprofits, Call Centers, Insurance
Education
San Joaquin Delta College 2006 — 2011
Associate's degree, Business Administration
San Francisco State University
Bachelor of Science (BS), Business Administration Management
UC Berkeley
Psychology
Westerm Ranch High School
Melinda Geisenburg's TeleTech Experience October 2010 - January 2011
Job Seeking work from Home
Industry Consumer Services
Experience
Currently Unemployed January 2012 - Present
Weaver, Stratton & Fraiser Pediatric Denisitry June 2011 - December 2011
TeleTech October 2010 - January 2011
TeleTech October 2009 - February 2010
JKRRealty.com March 2005 - January 2008
JobBankUSA.com June 2000 - January 2004
Skills
SEO, Marketing, Business Development, Recruiting, Call Center, Customer Service, Data Entry, Troubleshooting, System Administration, Windows 7, Team Leadership, Software Documentation, B2B, Microsoft Office, Team Building, Outlook
Education
Santa Fe Community College 2007 — 2008
AA, Business Administration
Keystone Heights High School 1977 — 1981
Diploma
Currently Unemployed January 2012 - Present
Weaver, Stratton & Fraiser Pediatric Denisitry June 2011 - December 2011
TeleTech October 2010 - January 2011
TeleTech October 2009 - February 2010
JKRRealty.com March 2005 - January 2008
JobBankUSA.com June 2000 - January 2004
Skills
SEO, Marketing, Business Development, Recruiting, Call Center, Customer Service, Data Entry, Troubleshooting, System Administration, Windows 7, Team Leadership, Software Documentation, B2B, Microsoft Office, Team Building, Outlook
Education
Santa Fe Community College 2007 — 2008
AA, Business Administration
Keystone Heights High School 1977 — 1981
Diploma
Chelsea Tovar Chelsea Tovar's TeleTech Experience August 2011 - April 2013
Job Representative at ATS Healthcare
Industry Insurance
Experience
ATS Healthcare January 2015 - Present
Speedling Inc. February 2014 - October 2014
Speedling Inc. January 2014 - October 2014
TeleTech August 2011 - April 2013
Teletech Holdings Inc May 2009 - August 2011
Teletech Holdings Inc October 2005 - May 2009
Tampa General Hospital May 2004 - October 2005
Skills
Call Centers, Process Improvement, Training, Leadership, Customer Service, Analysis, Call Center, Quality Assurance, Forecasting, Management, Customer Satisfaction, Employee Relations, Analytics, Coaching, Workforce Management, Vendor Management, Troubleshooting, Project Management, Process Scheduler, Strategic Planning, Service Delivery, Teamwork, Reporting & Analysis, Networking, System Administration, Avaya, Real Time, Medical Terminology, Medical Billing, Health Insurance, Medical Coding, Patient Education, Customer Experience, Team Leadership, Team Management, Performance Management, BPO, Operations Management
Education
Southern Technical College 2013 — 2015
Associate’s Degree, Medical Insurance Specialist/Medical Biller
East Bay Senior High School 1998 — 2002
High School
ATS Healthcare January 2015 - Present
Speedling Inc. February 2014 - October 2014
Speedling Inc. January 2014 - October 2014
TeleTech August 2011 - April 2013
Teletech Holdings Inc May 2009 - August 2011
Teletech Holdings Inc October 2005 - May 2009
Tampa General Hospital May 2004 - October 2005
Skills
Call Centers, Process Improvement, Training, Leadership, Customer Service, Analysis, Call Center, Quality Assurance, Forecasting, Management, Customer Satisfaction, Employee Relations, Analytics, Coaching, Workforce Management, Vendor Management, Troubleshooting, Project Management, Process Scheduler, Strategic Planning, Service Delivery, Teamwork, Reporting & Analysis, Networking, System Administration, Avaya, Real Time, Medical Terminology, Medical Billing, Health Insurance, Medical Coding, Patient Education, Customer Experience, Team Leadership, Team Management, Performance Management, BPO, Operations Management
Education
Southern Technical College 2013 — 2015
Associate’s Degree, Medical Insurance Specialist/Medical Biller
East Bay Senior High School 1998 — 2002
High School
William Bledsoe William Bledsoe's TeleTech Experience April 2009 - June 2009
Job Fund Accountant at State Street
Industry Financial Services
Experience
State Street October 2009 - November 2014
eGourmet Solutions Inc. August 2009 - October 2009
TeleTech April 2009 - June 2009
United Group Associates September 2008 - January 2009
Bolivar Family Care Center June 2006 - September 2008
Skills
Fund Accounting, Fund Administration, Financial Analysis, Financial Reporting, Computer Maintenance, Computer Repair, Corporate Actions, Account Reconciliation, Accounting, Bloomberg, Furniture Assembly, Strategy
Education
University of Missouri-Kansas City 2011 — 2013
Chemistry, 3.2 GPA on a 4.0 scale
Southwest Baptist University 2004 — 2008
Bachelor's degree, Business Administration with a concentration in Economics and Finance, 3.257 GPA on a 4.0 scale
State Street October 2009 - November 2014
eGourmet Solutions Inc. August 2009 - October 2009
TeleTech April 2009 - June 2009
United Group Associates September 2008 - January 2009
Bolivar Family Care Center June 2006 - September 2008
Skills
Fund Accounting, Fund Administration, Financial Analysis, Financial Reporting, Computer Maintenance, Computer Repair, Corporate Actions, Account Reconciliation, Accounting, Bloomberg, Furniture Assembly, Strategy
Education
University of Missouri-Kansas City 2011 — 2013
Chemistry, 3.2 GPA on a 4.0 scale
Southwest Baptist University 2004 — 2008
Bachelor's degree, Business Administration with a concentration in Economics and Finance, 3.257 GPA on a 4.0 scale
Tim Kosma Tim Kosma's TeleTech Experience July 2012 - November 2014
Job Software Quality Engineer at eBags
Industry Computer Software
Experience
eBags June 2015 - Present
National CineMedia (NCM) November 2014 - May 2015
TeleTech July 2012 - November 2014
Broadridge November 2008 - October 2012
Broadridge April 2007 - November 2008
Broadridge June 1999 - April 2007
Skills
SDLC, User Acceptance Testing, Quality Assurance, Requirements Gathering, Business Requirements, Requirements Analysis, Testing, Business Analysis, Visio, Agile Methodologies, Unix, SQL, Software Project..., Process Improvement, Microsoft Office, Software Documentation, Databases, Production Support, Functional..., Software Development, SharePoint, Microsoft SQL Server, Data Warehousing, Analysis, Manual Testing, Integration, SOA, SQL Server Management..., Selenium Testing, Mobile Devices, Mobile Testing, JMeter, Test Automation, .NET, Test Planning, Software Quality..., Web Services, Systems Analysis, C#, Oracle, Quality Center, XML, Scrum, Waterfall
Education
University of Wyoming 1996 — 1999
Bachelor of Arts (B.A.), Anthropology
Sheridan College 1994 — 1996
Associate of Science (A.S.), Business Administration and Management, General
eBags June 2015 - Present
National CineMedia (NCM) November 2014 - May 2015
TeleTech July 2012 - November 2014
Broadridge November 2008 - October 2012
Broadridge April 2007 - November 2008
Broadridge June 1999 - April 2007
Skills
SDLC, User Acceptance Testing, Quality Assurance, Requirements Gathering, Business Requirements, Requirements Analysis, Testing, Business Analysis, Visio, Agile Methodologies, Unix, SQL, Software Project..., Process Improvement, Microsoft Office, Software Documentation, Databases, Production Support, Functional..., Software Development, SharePoint, Microsoft SQL Server, Data Warehousing, Analysis, Manual Testing, Integration, SOA, SQL Server Management..., Selenium Testing, Mobile Devices, Mobile Testing, JMeter, Test Automation, .NET, Test Planning, Software Quality..., Web Services, Systems Analysis, C#, Oracle, Quality Center, XML, Scrum, Waterfall
Education
University of Wyoming 1996 — 1999
Bachelor of Arts (B.A.), Anthropology
Sheridan College 1994 — 1996
Associate of Science (A.S.), Business Administration and Management, General
Kinjite Jackson Kinjite Jackson's TeleTech Experience November 2011 - December 2011
Job
Industry Consumer Services
Experience
TeleTech November 2011 - December 2011
2011 Tele Tech November 2011 - December 2011
Movie Gallery December 2008 - May 2010
Movie Gallery December 2008 - May 2010
Education
Southern Union State Community College 2008 — 2013
Nursing
Southern Union State Community College
Valley High School
TeleTech November 2011 - December 2011
2011 Tele Tech November 2011 - December 2011
Movie Gallery December 2008 - May 2010
Movie Gallery December 2008 - May 2010
Education
Southern Union State Community College 2008 — 2013
Nursing
Southern Union State Community College
Valley High School
Jonas Cajator Jonas Cajator's TeleTech Experience December 2010 - February 2011
Job Sales and Marketing
Industry Consumer Services
Experience
Caesars Entertainment Corporation March 2012 - Present
Dr Pepper Snapple Group February 2012 - July 2012
TeleTech December 2010 - February 2011
Fritz and Macziol Asia Inc July 2009 - November 2010
Skills
Microsoft Office, Microsoft Windows 98, Lotus Notes, Mac OS, Mac OS X, Customer Satisfaction, Talent Acquisition, OS X, Event Management, Social Media Marketing
Education
San Beda College 2005 — 2009
Bachelor, Marketing
Caesars Entertainment Corporation March 2012 - Present
Dr Pepper Snapple Group February 2012 - July 2012
TeleTech December 2010 - February 2011
Fritz and Macziol Asia Inc July 2009 - November 2010
Skills
Microsoft Office, Microsoft Windows 98, Lotus Notes, Mac OS, Mac OS X, Customer Satisfaction, Talent Acquisition, OS X, Event Management, Social Media Marketing
Education
San Beda College 2005 — 2009
Bachelor, Marketing
Lisa Haley Lisa Haley's TeleTech Experience August 2011 - June 2012
Job Lodging Support Services, Expedia
Industry Leisure, Travel & Tourism
Experience
Expedia June 2012 - Present
TeleTech August 2011 - June 2012
Gold Mountain Communications June 2011 - August 2011
Wyndham Vacation Resorts April 2011 - June 2011
Bass Pro Shops August 2010 - April 2011
Weight Watchers North America March 2010 - April 2011
J P Morgan Chase Cardmember Services April 2008 - May 2010
Chase Card Services April 2008 - May 2010
UnitedHealthcare June 2007 - March 2008
Chase Card Services January 2007 - May 2007
Skills
Access, PowerPoint, Data Analysis, Administrative..., File Management, Training, Customer Service, Sales, Data Entry, Call Centers, Microsoft Office, Account Management, Marketing, Sales Management, Social Media
Education
San Francisco State University 1976 — 1981
BA, Geography
UC Berkeley Extension
Accounting
Expedia June 2012 - Present
TeleTech August 2011 - June 2012
Gold Mountain Communications June 2011 - August 2011
Wyndham Vacation Resorts April 2011 - June 2011
Bass Pro Shops August 2010 - April 2011
Weight Watchers North America March 2010 - April 2011
J P Morgan Chase Cardmember Services April 2008 - May 2010
Chase Card Services April 2008 - May 2010
UnitedHealthcare June 2007 - March 2008
Chase Card Services January 2007 - May 2007
Skills
Access, PowerPoint, Data Analysis, Administrative..., File Management, Training, Customer Service, Sales, Data Entry, Call Centers, Microsoft Office, Account Management, Marketing, Sales Management, Social Media
Education
San Francisco State University 1976 — 1981
BA, Geography
UC Berkeley Extension
Accounting
Donna L Miller's TeleTech Experience June 1999 - January 2003
Job Nursing Student at SUNY Jefferson
Industry Hospital & Health Care
Experience
TeleTech June 1999 - January 2003
Skills
First Aid, Windows, Teamwork, English, Nonprofits, Teaching, Data Entry, Customer Service, Management, Time Management, Leadership, Quality Assurance, Coaching, Team Leadership, Operations Management, Call Centers, Analysis
Education
SUNY Jefferson Community College 2014 — 2016
Nursing AAS, Business Administration AAS
The Community College of Baltimore County 2012 — 2013
Associate of Sciences (AS), Pre-Nursing Studies, Dean's List
St. Lawrence College 2009 — 2011
Certificate, Human Resources Management
TeleTech June 1999 - January 2003
Skills
First Aid, Windows, Teamwork, English, Nonprofits, Teaching, Data Entry, Customer Service, Management, Time Management, Leadership, Quality Assurance, Coaching, Team Leadership, Operations Management, Call Centers, Analysis
Education
SUNY Jefferson Community College 2014 — 2016
Nursing AAS, Business Administration AAS
The Community College of Baltimore County 2012 — 2013
Associate of Sciences (AS), Pre-Nursing Studies, Dean's List
St. Lawrence College 2009 — 2011
Certificate, Human Resources Management
Matt Coerver's TeleTech Experience October 2014 - March 2015
Job Help Desk Specialist at EKS&H
Industry Information Technology and Services
Experience
EKS&H June 2015 - Present
Humanify February 2015 - July 2015
TeleTech October 2014 - March 2015
WDS, A Xerox Company September 2013 - August 2014
Stream Global Services November 2012 - July 2013
Xerox September 2012 - September 2012
Whatcom Educational Credit Union May 2012 - June 2012
Goodwill Industries of the Inland Northwest August 2003 - December 2007
Skills
Windows 7, Networking, Computer Hardware, Customer Service, IP, Troubleshooting, Linux, Windows XP, Microsoft Exchange, Network Administration, Network+, Technical Support, Computer Repair, Windows Server, Powershell, CompTIA A+ Certification, CompTIA A+, Software Installation, Hardware, Computer Proficiency, IT Asset Management
Education
Bellingham Technical College 2010 — 2012
A.A.S., Computer Networking, 3.6
Western Washington University 2008 — 2010
East Asian Studies
Spokane Falls Community College 2005 — 2008
Associate of Arts (A.A.), Japanese Language and Literature
EKS&H June 2015 - Present
Humanify February 2015 - July 2015
TeleTech October 2014 - March 2015
WDS, A Xerox Company September 2013 - August 2014
Stream Global Services November 2012 - July 2013
Xerox September 2012 - September 2012
Whatcom Educational Credit Union May 2012 - June 2012
Goodwill Industries of the Inland Northwest August 2003 - December 2007
Skills
Windows 7, Networking, Computer Hardware, Customer Service, IP, Troubleshooting, Linux, Windows XP, Microsoft Exchange, Network Administration, Network+, Technical Support, Computer Repair, Windows Server, Powershell, CompTIA A+ Certification, CompTIA A+, Software Installation, Hardware, Computer Proficiency, IT Asset Management
Education
Bellingham Technical College 2010 — 2012
A.A.S., Computer Networking, 3.6
Western Washington University 2008 — 2010
East Asian Studies
Spokane Falls Community College 2005 — 2008
Associate of Arts (A.A.), Japanese Language and Literature
JETZEMANY ALBOR JETZEMANY ALBOR's TeleTech Experience July 2010 - August 2010
Job Student at San Joaquin Delta College
Industry Human Resources
Experience
San Joaquin Delta College August 2009 - Present
San Joaquin Delta College October 2012 - December 2013
TeleTech July 2010 - August 2010
Skills
Security, Fast Learner, Leadership, Nonprofits, Community Outreach, Leadership Development, Customer Service
Education
San Joaquin Delta College 2009 — 2012
Associate of Arts (A.A.), Humanities/Humanistic Studies
San Joaquin Delta College 2009 — 2012
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
San Joaquin Delta College 2009 — 2012
Associate of Arts (A.A.), Interdisciplinary Studies: Elementary Education Teacher Preparation
San Joaquin Delta College 2009 — 2012
Associate of Arts (A.A.), Interdisciplinary Studies: Arts & Humanities
San Joaquin Delta College August 2009 - Present
San Joaquin Delta College October 2012 - December 2013
TeleTech July 2010 - August 2010
Skills
Security, Fast Learner, Leadership, Nonprofits, Community Outreach, Leadership Development, Customer Service
Education
San Joaquin Delta College 2009 — 2012
Associate of Arts (A.A.), Humanities/Humanistic Studies
San Joaquin Delta College 2009 — 2012
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
San Joaquin Delta College 2009 — 2012
Associate of Arts (A.A.), Interdisciplinary Studies: Elementary Education Teacher Preparation
San Joaquin Delta College 2009 — 2012
Associate of Arts (A.A.), Interdisciplinary Studies: Arts & Humanities
Deborah Polk Deborah Polk's TeleTech Experience December 2005 - March 2010
Job Enrollment Specialist at eHealth
Industry
Experience
eHealth October 2014 - Present
Xerox Healthcare Solutions October 2012 - January 2013
TeleTech December 2005 - March 2010
Skills
Great Customer Service..., Troubleshooting /..., Issue Resolution, Up-Selling / Sales, Time Management, Communication, Type 45 WPM, Compliance, Code of Conduct, Complaints, Flexible Schedule, Willing to travel, Multi Tasking, Microsoft Word, Team Management, Customer Service, Integrity, Teamwork, Information Systems, Telephone Skills, Administrative Work, Business Services, Filing, Invoicing, Liaison, Supervising, Organizational Structure, System Monitoring, Inventory, Order Fulfillment, Analytical Skills, Organization &..., Volunteering, Timely Decision Making, Spreadsheets, Schedules, Business, Office Administration, Critical Thinking, 10 Key, Reviews, Accountability, Purchase Orders, New Business..., Multi-line Phone, Interpersonal..., Microsoft Office 2007, Windows XP, Accounts Receivable, Fax
Education
Stride Center 2014 — 2017
Certificate, CompTIA, Computer Tech
San Joaquin Delta College 2003 — 2004
Business Administration and Management, General, 3.27
eHealth October 2014 - Present
Xerox Healthcare Solutions October 2012 - January 2013
TeleTech December 2005 - March 2010
Skills
Great Customer Service..., Troubleshooting /..., Issue Resolution, Up-Selling / Sales, Time Management, Communication, Type 45 WPM, Compliance, Code of Conduct, Complaints, Flexible Schedule, Willing to travel, Multi Tasking, Microsoft Word, Team Management, Customer Service, Integrity, Teamwork, Information Systems, Telephone Skills, Administrative Work, Business Services, Filing, Invoicing, Liaison, Supervising, Organizational Structure, System Monitoring, Inventory, Order Fulfillment, Analytical Skills, Organization &..., Volunteering, Timely Decision Making, Spreadsheets, Schedules, Business, Office Administration, Critical Thinking, 10 Key, Reviews, Accountability, Purchase Orders, New Business..., Multi-line Phone, Interpersonal..., Microsoft Office 2007, Windows XP, Accounts Receivable, Fax
Education
Stride Center 2014 — 2017
Certificate, CompTIA, Computer Tech
San Joaquin Delta College 2003 — 2004
Business Administration and Management, General, 3.27
Carmen Tucker Carmen Tucker's TeleTech Experience 2010 - 2013
Job Web Admin/Graphic Designer at Real Estate Appraisers United
Industry Information Technology and Services
Experience
Glacier Design Group 2012 - Present
Free Lance Graphic/web Designer 1993 - Present
Real Estate Appraisers United March 2013 - August 2013
TeleTech 2010 - 2013
Creations Studio August 2010 - October 2011
Tapestry of Polygamy April 1998 - December 2000
Tapestry of Polygamy April 1998 - December 1999
J.E.D.I for Women April 1998 - January 1999
The Comedy Circuit August 1996 - August 1998
The world of Entertainment 1987 - 1997
Skills
Advertising, Graphic Design, SEO, Web Design, PHP, HTML, CSS, Public Relations, Public Speaking, Multimedia, Mac, PC, Press Releases, Social Media Marketing, Social Media, Editorial, Copy Editing, Editing for Web, Text Editing, Photography, Photojournalism, ad creation, Creative Writing, Adobe Design Programs, Brand Development, Graphics, Dreamweaver, WordPress, Adobe Creative Suite, Logo Design, Website Development, Photoshop, Adobe Fireworks, InDesign, Online Advertising, Illustrator, Flash, Facebook, Blogging, Online Marketing, Event Management, Digital Photography, Creative Direction, Layout, Journalism, Social Networking, Web Development, Brochures, User Interface Design, B2B Marketing
Education
Flathead Valley Community College 2010 — 2012
I.T associate, Web Technology
Salt Lake Community College 2001 — 2001
Certificate, Commercial Truck Driving
University of Utah 1995 — 1997
B.S., Communications
Salt Lake Community College 1993 — 1995
A.S., Communications
Salt Lake Community College
Associates, Communications
LDS BUSINESS COLLEGE
Court reporting
WEBER STATE COLLEGE
Associates, Journalism & Photography
Glacier Design Group 2012 - Present
Free Lance Graphic/web Designer 1993 - Present
Real Estate Appraisers United March 2013 - August 2013
TeleTech 2010 - 2013
Creations Studio August 2010 - October 2011
Tapestry of Polygamy April 1998 - December 2000
Tapestry of Polygamy April 1998 - December 1999
J.E.D.I for Women April 1998 - January 1999
The Comedy Circuit August 1996 - August 1998
The world of Entertainment 1987 - 1997
Skills
Advertising, Graphic Design, SEO, Web Design, PHP, HTML, CSS, Public Relations, Public Speaking, Multimedia, Mac, PC, Press Releases, Social Media Marketing, Social Media, Editorial, Copy Editing, Editing for Web, Text Editing, Photography, Photojournalism, ad creation, Creative Writing, Adobe Design Programs, Brand Development, Graphics, Dreamweaver, WordPress, Adobe Creative Suite, Logo Design, Website Development, Photoshop, Adobe Fireworks, InDesign, Online Advertising, Illustrator, Flash, Facebook, Blogging, Online Marketing, Event Management, Digital Photography, Creative Direction, Layout, Journalism, Social Networking, Web Development, Brochures, User Interface Design, B2B Marketing
Education
Flathead Valley Community College 2010 — 2012
I.T associate, Web Technology
Salt Lake Community College 2001 — 2001
Certificate, Commercial Truck Driving
University of Utah 1995 — 1997
B.S., Communications
Salt Lake Community College 1993 — 1995
A.S., Communications
Salt Lake Community College
Associates, Communications
LDS BUSINESS COLLEGE
Court reporting
WEBER STATE COLLEGE
Associates, Journalism & Photography
Paul Kudlak III Paul Kudlak III's TeleTech Experience August 2005 - October 2006
Job Client Service Specialist and Sales Support
Industry Marketing and Advertising
Experience
The Huntington Resource July 2014 - December 2014
Groundup Solutions Inc March 2012 - December 2013
American InterContinental University August 2010 - July 2011
Houlihan Smith & Company Inc March 2010 - May 2010
Lakeshore Staffing Temp Services August 2009 - October 2009
Paul P. Kudlak II Insurance September 2007 - May 2009
OSI November 2006 - September 2007
TeleTech August 2005 - October 2006
Skills
Program Management, Mergers & Acquisitions, Invoicing, Sales, Accounts Receivable, Microsoft Office, PowerPoint, Adobe Acrobat, Photoshop, Microsoft Excel, QuarkXPress, Microsoft Word, Outlook Express, MAC OSX Mountain Lion, Windows 8, iTunes, iMovie, iPhoto, iOS, CRM, Long-term Customer..., Higher Education, Higher Education..., Admissions Counseling, Android, CampusVue, High Pressure..., Investment Banking, Energy Efficiency, Activism, Training, Staff Development, Enrollment Management, Customer Service, Public Speaking, Event Planning, Research, Leadership
Education
West Liberty University 1998 — 2004
BA, English, Theatre
CCC Harold Washington 2012 — 2013
Southern New Hampshire University 2014 — 2016
Master of Business Administration (M.B.A.), Accounting and Finance, 3.81
The Huntington Resource July 2014 - December 2014
Groundup Solutions Inc March 2012 - December 2013
American InterContinental University August 2010 - July 2011
Houlihan Smith & Company Inc March 2010 - May 2010
Lakeshore Staffing Temp Services August 2009 - October 2009
Paul P. Kudlak II Insurance September 2007 - May 2009
OSI November 2006 - September 2007
TeleTech August 2005 - October 2006
Skills
Program Management, Mergers & Acquisitions, Invoicing, Sales, Accounts Receivable, Microsoft Office, PowerPoint, Adobe Acrobat, Photoshop, Microsoft Excel, QuarkXPress, Microsoft Word, Outlook Express, MAC OSX Mountain Lion, Windows 8, iTunes, iMovie, iPhoto, iOS, CRM, Long-term Customer..., Higher Education, Higher Education..., Admissions Counseling, Android, CampusVue, High Pressure..., Investment Banking, Energy Efficiency, Activism, Training, Staff Development, Enrollment Management, Customer Service, Public Speaking, Event Planning, Research, Leadership
Education
West Liberty University 1998 — 2004
BA, English, Theatre
CCC Harold Washington 2012 — 2013
Southern New Hampshire University 2014 — 2016
Master of Business Administration (M.B.A.), Accounting and Finance, 3.81
Paolo Gesmundo Paolo Gesmundo's TeleTech Experience December 2005 - March 2006
Job Technical Support Manager at LiveVox
Industry Telecommunications
Experience
LiveVox July 2012 - Present
LiveVox December 2009 - July 2012
NCO Group 2006 - April 2008
NCO Group March 2006 - December 2006
TeleTech December 2005 - March 2006
Meralco Industrial Engineering Corporation August 2005 - December 2005
Skills
Cloud Computing, Troubleshooting, ACD, Avaya, IVR, SQL, Call Centers, Perl, Telephony, VoIP, Call Logging, Contact Centers, Salesforce.com, Management, SIP, Technical Support, Telecommunications, Vendor Management
Education
San Beda College 2001 — 2005
Bachelor of Science in Commerce, Computer Applications and Information Science
LiveVox July 2012 - Present
LiveVox December 2009 - July 2012
NCO Group 2006 - April 2008
NCO Group March 2006 - December 2006
TeleTech December 2005 - March 2006
Meralco Industrial Engineering Corporation August 2005 - December 2005
Skills
Cloud Computing, Troubleshooting, ACD, Avaya, IVR, SQL, Call Centers, Perl, Telephony, VoIP, Call Logging, Contact Centers, Salesforce.com, Management, SIP, Technical Support, Telecommunications, Vendor Management
Education
San Beda College 2001 — 2005
Bachelor of Science in Commerce, Computer Applications and Information Science
Roderick Parker Roderick Parker's TeleTech Experience October 1999 - July 2000
Job Business Consultant | Social Media Marketing | Branding | Email Marketing | Event Planning
Industry Government Relations
Experience
AT&T March 2013 - Present
K.I.S.S. Magazine January 2011 - Present
Lynette Allan Events January 2009 - Present
ARRAYS January 2003 - Present
AT&T January 2008 - March 2013
Upgrade Magazine October 2006 - December 2007
NABFEME 2004 - 2005
BellSouth October 2000 - June 2004
TeleTech October 1999 - July 2000
FTT July 1997 - May 1999
Skills
Public Relations, Email Marketing, Fundraising, Talent Management, SEO, Marketing Strategy, Event Planning, Business Development, Photography, Marketing, Strategic Planning, Account Management, Sales, Recruiting, Media Relations, New Business Development, Program Management, Customer Service, Strategic Partnerships, Management, Management Consulting, New Media, Project Management, Social Networking, Networking, Human Resources, Event Management
Education
APT College 2012 — 2012
Computer Systems Networking and Telecommunications
Samford University 1989 — 1993
B.A., Public Administration
Spirit of Freedom
Spirit of Freedom
AT&T March 2013 - Present
K.I.S.S. Magazine January 2011 - Present
Lynette Allan Events January 2009 - Present
ARRAYS January 2003 - Present
AT&T January 2008 - March 2013
Upgrade Magazine October 2006 - December 2007
NABFEME 2004 - 2005
BellSouth October 2000 - June 2004
TeleTech October 1999 - July 2000
FTT July 1997 - May 1999
Skills
Public Relations, Email Marketing, Fundraising, Talent Management, SEO, Marketing Strategy, Event Planning, Business Development, Photography, Marketing, Strategic Planning, Account Management, Sales, Recruiting, Media Relations, New Business Development, Program Management, Customer Service, Strategic Partnerships, Management, Management Consulting, New Media, Project Management, Social Networking, Networking, Human Resources, Event Management
Education
APT College 2012 — 2012
Computer Systems Networking and Telecommunications
Samford University 1989 — 1993
B.A., Public Administration
Spirit of Freedom
Spirit of Freedom
Paul Akong's TeleTech Experience January 2004 - October 2004
Job Systems Analyst at Virginia Department of Criminal Justice Services
Industry Government Administration
Experience
Virginia Department of Criminal Justice Services November 2012 - Present
Tidewater Community College June 2005 - October 2012
Thomas Nelson Community College January 2005 - June 2005
TeleTech January 2004 - October 2004
Plasticap Inc January 1995 - April 2000
Anixter Canada October 1991 - October 1994
United Cooperatives of Ontario (now) Growmark December 1989 - October 1991
Methanol Holdings (Trinidad) Limited October 1981 - July 1989
Skills
Microsoft Office, Customer Service, Strategic Planning, Management, Public Speaking, Training, Project Management, Leadership, Research, Microsoft Excel, Analysis, Crystal Reports, Data Analysis, Team Leadership, Project Planning, Business Analysis, MS Project, Program Management, Requirements Gathering, PeopleSoft, PowerPoint, Access, Visio, Higher Education, Change Management, Policy, Team Building, Accounting, Process Improvement, SQL, SharePoint, Requirements Analysis, Student Affairs, Software Documentation, Business Process..., Teaching, Oracle, System Administration, Databases, SDLC
Education
Sheridan College 1990 — 1993
Trinity College Moka 1970 — 1975
Virginia Department of Criminal Justice Services November 2012 - Present
Tidewater Community College June 2005 - October 2012
Thomas Nelson Community College January 2005 - June 2005
TeleTech January 2004 - October 2004
Plasticap Inc January 1995 - April 2000
Anixter Canada October 1991 - October 1994
United Cooperatives of Ontario (now) Growmark December 1989 - October 1991
Methanol Holdings (Trinidad) Limited October 1981 - July 1989
Skills
Microsoft Office, Customer Service, Strategic Planning, Management, Public Speaking, Training, Project Management, Leadership, Research, Microsoft Excel, Analysis, Crystal Reports, Data Analysis, Team Leadership, Project Planning, Business Analysis, MS Project, Program Management, Requirements Gathering, PeopleSoft, PowerPoint, Access, Visio, Higher Education, Change Management, Policy, Team Building, Accounting, Process Improvement, SQL, SharePoint, Requirements Analysis, Student Affairs, Software Documentation, Business Process..., Teaching, Oracle, System Administration, Databases, SDLC
Education
Sheridan College 1990 — 1993
Trinity College Moka 1970 — 1975
Natasha McMurray Natasha McMurray's TeleTech Experience September 2009 - January 2011
Job Account Manager at Sykes Home Powered by Alpine Access
Industry Outsourcing/Offshoring
Experience
Alpine Access January 2013 - Present
TeleTech September 2009 - January 2011
TeleTech July 2000 - December 2010
TeleTech February 2007 - September 2009
TeleTech February 2007 - August 2009
TeleTech June 2003 - February 2007
TeleTech October 2000 - June 2003
Skills
Time Management, Call Center, Contact Centers, Workforce Management, CRM, Performance Management, Management, Training, Leadership, Program Management, Coaching, Human Resources, Service Delivery, Quality Assurance, Employee Relations, Budgets, Customer Retention, Customer Service, BPO, Customer Experience, Negotiation, Customer Satisfaction, Call Center Development, Outsourcing
Education
St. Lawrence College 1995 — 1997
CYW Diploma, Child and Youth Services
Seaway District High School
Ontario Secondary School Diploma
St. Lawrence College
Child and Youth Worker Degree
Alpine Access January 2013 - Present
TeleTech September 2009 - January 2011
TeleTech July 2000 - December 2010
TeleTech February 2007 - September 2009
TeleTech February 2007 - August 2009
TeleTech June 2003 - February 2007
TeleTech October 2000 - June 2003
Skills
Time Management, Call Center, Contact Centers, Workforce Management, CRM, Performance Management, Management, Training, Leadership, Program Management, Coaching, Human Resources, Service Delivery, Quality Assurance, Employee Relations, Budgets, Customer Retention, Customer Service, BPO, Customer Experience, Negotiation, Customer Satisfaction, Call Center Development, Outsourcing
Education
St. Lawrence College 1995 — 1997
CYW Diploma, Child and Youth Services
Seaway District High School
Ontario Secondary School Diploma
St. Lawrence College
Child and Youth Worker Degree
Colleen Ritchie Colleen Ritchie's TeleTech Experience June 2005 - Present
Job Senior Vice President Operations Support at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech June 2005 - Present
TeleTech January 2003 - Present
TeleTech January 2000 - Present
TeleTech September 1998 - Present
TeleTech September 1998 - Present
TeleTech September 1998 - Present
Arch Paging January 1993 - January 1998
Skills
Recruiting, CRM, Performance Management, Call Center, Forecasting, BPO, Outsourcing, Coaching, Team Leadership, Workforce Management, Program Management, Operations Management, Leadership, Customer Experience, Process Improvement, Employee Relations, Contact Centers, Customer Satisfaction, Talent Management, Vendor Management, Training
Education
State University of New York College at Fredonia 1987 — 1991
Bachelor of Science, Human Communication
TeleTech June 2005 - Present
TeleTech January 2003 - Present
TeleTech January 2000 - Present
TeleTech September 1998 - Present
TeleTech September 1998 - Present
TeleTech September 1998 - Present
Arch Paging January 1993 - January 1998
Skills
Recruiting, CRM, Performance Management, Call Center, Forecasting, BPO, Outsourcing, Coaching, Team Leadership, Workforce Management, Program Management, Operations Management, Leadership, Customer Experience, Process Improvement, Employee Relations, Contact Centers, Customer Satisfaction, Talent Management, Vendor Management, Training
Education
State University of New York College at Fredonia 1987 — 1991
Bachelor of Science, Human Communication
Jerome Cherry Jerome Cherry's TeleTech Experience December 2003 - May 2005
Job Contract Marketing, Sales and Customer Support at AppleOne Employment Services
Industry Computer Networking
Experience
AppleOne Employment Services September 2011 - Present
Seattle Central Community College 2010 - 2014
InSource, Inc January 2012 - January 2012
Advantage Technical Resourcing June 2011 - August 2011
Ygnition Networks August 2005 - September 2008
Teletech December 2003 - May 2005
TeleTech October 2003 - December 2003
Skills
Technical Support, After-Sales Support, Help Desk Management, Call Center, Sales Support, Computer Hardware, Outlook, Help Desk Support, Troubleshooting, Sales Operations, System Administration
Education
South Seattle Community College 2010 — 2010
Cirtificate of Completion, CISCO Router Administration
Renton Technical College 2009 — 2009
N/A, Network Administration / Windows Server Administration
AppleOne Employment Services September 2011 - Present
Seattle Central Community College 2010 - 2014
InSource, Inc January 2012 - January 2012
Advantage Technical Resourcing June 2011 - August 2011
Ygnition Networks August 2005 - September 2008
Teletech December 2003 - May 2005
TeleTech October 2003 - December 2003
Skills
Technical Support, After-Sales Support, Help Desk Management, Call Center, Sales Support, Computer Hardware, Outlook, Help Desk Support, Troubleshooting, Sales Operations, System Administration
Education
South Seattle Community College 2010 — 2010
Cirtificate of Completion, CISCO Router Administration
Renton Technical College 2009 — 2009
N/A, Network Administration / Windows Server Administration
Lawrence Leisure Lawrence Leisure's TeleTech Experience May 2007 - October 2007
Job Chicago Pacific Founders
Industry Health, Wellness and Fitness
Experience
Chicago Pacific Founders January 2014 - Present
ADVI Reimbursement and Health Policy Advisory Services June 2013 - Present
Kleiner Perkins Caufield & Byers January 2010 - Present
Healthspottr August 2009 - Present
Jiff` January 2010 - Present
AccelusHealth Partners January 2010 - May 2013
Optum Insight Consulting March 2009 - 2012
iMetrikus December 2007 - February 2010
TeleTech May 2007 - October 2007
Kaiser Foundation Health Plan 2004 - 2007
Skills
Strategy, Executive Management, Leadership, Strategic Planning, Start-ups, Venture Capital, Business Strategy, Management, Healthcare, Mergers & Acquisitions
Education
UCLA Anderson School of Management 1972 — 1973
MBA, Finance
Stanford University 1969 — 1972
AB, Economics; Finance
Chicago Pacific Founders January 2014 - Present
ADVI Reimbursement and Health Policy Advisory Services June 2013 - Present
Kleiner Perkins Caufield & Byers January 2010 - Present
Healthspottr August 2009 - Present
Jiff` January 2010 - Present
AccelusHealth Partners January 2010 - May 2013
Optum Insight Consulting March 2009 - 2012
iMetrikus December 2007 - February 2010
TeleTech May 2007 - October 2007
Kaiser Foundation Health Plan 2004 - 2007
Skills
Strategy, Executive Management, Leadership, Strategic Planning, Start-ups, Venture Capital, Business Strategy, Management, Healthcare, Mergers & Acquisitions
Education
UCLA Anderson School of Management 1972 — 1973
MBA, Finance
Stanford University 1969 — 1972
AB, Economics; Finance
Jean Wagner Jean Wagner's TeleTech Experience October 1993 - July 2001
Job Independent Consultant, Arbonne International
Industry Marketing and Advertising
Experience
Arbonne International November 2005 - Present
BNI Business Networking Iternational 2007 - 2010
BNI 2007 - 2008
Protena 2001 - 2002
TeleTech October 1993 - July 2001
TeleTech Holdings 1993 - 2001
Information Handling Services May 1984 - January 1993
IHS 1984 - 1993
Education
Southern Methodist University - Cox School of Business 1977 — 1978
MBA, Finance, Marketing
Tufts University 1970 — 1974
BA, French
Arbonne International November 2005 - Present
BNI Business Networking Iternational 2007 - 2010
BNI 2007 - 2008
Protena 2001 - 2002
TeleTech October 1993 - July 2001
TeleTech Holdings 1993 - 2001
Information Handling Services May 1984 - January 1993
IHS 1984 - 1993
Education
Southern Methodist University - Cox School of Business 1977 — 1978
MBA, Finance, Marketing
Tufts University 1970 — 1974
BA, French
Juanita Neal Juanita Neal's TeleTech Experience September 2014 - April 2015
Job Administrative Professional at SC Department of Motor Vehicles
Industry Consumer Services
Experience
TeleTech September 2014 - April 2015
SC Department of Motor Vehicles May 2005 - May 2006
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Research, Law Enforcement..., Data Entry, Human Resources, Clerical Skills, Floral Design, Help Desk Support, Office Administration, Sales, Retail Sales, Security Operations, Transportation
Education
Spartanburg Community College 2000 — 2002
Not yet obtained, Computer Technology/Computer Systems Technology, B
Spartanburg High School 1979 — 1982
TeleTech September 2014 - April 2015
SC Department of Motor Vehicles May 2005 - May 2006
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Research, Law Enforcement..., Data Entry, Human Resources, Clerical Skills, Floral Design, Help Desk Support, Office Administration, Sales, Retail Sales, Security Operations, Transportation
Education
Spartanburg Community College 2000 — 2002
Not yet obtained, Computer Technology/Computer Systems Technology, B
Spartanburg High School 1979 — 1982
Adam Buker Adam Buker's TeleTech Experience September 2011 - May 2013
Job Keyboardist at ABS Band
Industry Music
Experience
ABS Band May 2014 - Present
ATB Productions 2006 - Present
Norman Jackson Band August 2013 - May 2014
Walmart May 2013 - October 2013
TeleTech September 2011 - May 2013
Walmart August 2007 - July 2011
Hazard Films April 2006 - May 2006
Newell House Cafe (formerly Basani's) 2003 - 2005
Skills
Music, Orchestral Music, Blues Keyboards, music compostion, music production, Bass Guitar, Composition, Film Scoring, Band, Classical, Piano, Orchestration, Film, Rock
Education
Southern Illinois University, Carbondale 2002 — 2006
Music
Trico High School 1998 — 2002
ABS Band May 2014 - Present
ATB Productions 2006 - Present
Norman Jackson Band August 2013 - May 2014
Walmart May 2013 - October 2013
TeleTech September 2011 - May 2013
Walmart August 2007 - July 2011
Hazard Films April 2006 - May 2006
Newell House Cafe (formerly Basani's) 2003 - 2005
Skills
Music, Orchestral Music, Blues Keyboards, music compostion, music production, Bass Guitar, Composition, Film Scoring, Band, Classical, Piano, Orchestration, Film, Rock
Education
Southern Illinois University, Carbondale 2002 — 2006
Music
Trico High School 1998 — 2002
Aimee Herron Aimee Herron's TeleTech Experience January 2006 - September 2007
Job Student Records
Industry E-Learning
Experience
Ashford University April 2011 - June 2013
National University January 2008 - March 2011
TeleTech January 2006 - September 2007
Skills
Licensed Life & Health..., Microsoft Office, Higher Education, Data Entry, Outlook, Research, Administration, Administrative..., Critical Thinking, PowerPoint, Teaching
Education
San Diego State University-California State University
Bachelor of Arts (B.A.), Japanese Language and Literature
Ashford University April 2011 - June 2013
National University January 2008 - March 2011
TeleTech January 2006 - September 2007
Skills
Licensed Life & Health..., Microsoft Office, Higher Education, Data Entry, Outlook, Research, Administration, Administrative..., Critical Thinking, PowerPoint, Teaching
Education
San Diego State University-California State University
Bachelor of Arts (B.A.), Japanese Language and Literature
Heather Simmons Heather Simmons's TeleTech Experience 2005 - 2006
Job Internal Audit and Internal Controls
Industry Accounting
Experience
Simmons household April 2013 - Present
none October 2012 - April 2013
Intrepid Potash, Inc. October 2008 - March 2011
Crocs, Inc 2008 - 2008
Corporate Express 2006 - 2008
TeleTech 2005 - 2006
Ernst & Young LLP 2002 - 2005
Skills
Sarbanes-Oxley Act, Financial Reporting, Internal Audit, Sarbanes-Oxley, Accounting, Auditing, Financial Analysis, General Ledger, Financial Accounting, Variance Analysis, Process Improvement, Forecasting, Account Reconciliation, Cost Accounting, SEC filings
Education
Southwestern University 1998 — 2002
BA, Accounting
Simmons household April 2013 - Present
none October 2012 - April 2013
Intrepid Potash, Inc. October 2008 - March 2011
Crocs, Inc 2008 - 2008
Corporate Express 2006 - 2008
TeleTech 2005 - 2006
Ernst & Young LLP 2002 - 2005
Skills
Sarbanes-Oxley Act, Financial Reporting, Internal Audit, Sarbanes-Oxley, Accounting, Auditing, Financial Analysis, General Ledger, Financial Accounting, Variance Analysis, Process Improvement, Forecasting, Account Reconciliation, Cost Accounting, SEC filings
Education
Southwestern University 1998 — 2002
BA, Accounting
Elizabeth Mayes, SPHR GPHR Elizabeth Mayes, SPHR GPHR's TeleTech Experience October 2012 - November 2013
Job Vice President, Talent Development and Human Resources at Four Winds Interactive
Industry Information Technology and Services
Experience
Four Winds Interactive August 2014 - Present
TeleTech October 2012 - November 2013
TeleTech December 2010 - November 2012
Berry, Local Insight Media January 2007 - December 2010
TeleTech July 2003 - January 2007
Simpson Housing LP October 1999 - October 2001
Union Bancaire Privee International, US Subsidiary of Union Bancaire Privee June 1996 - October 1998
George Trescher & Associates December 1994 - May 1996
The Museum of Modern Art January 1991 - December 1994
Skills
Human Resources, Performance Management, Leadership, Management, Employee Benefits, Employee Relations, Talent Acquisition, Personnel Management, Recruiting, Succession Planning, Training, Project Management, Outsourcing, HRIS, Leadership Development, Mergers & Acquisitions, Expatriate Management, Call Centers, Applicant Tracking..., Spanish, Global Human Resources..., Labor Relations, CRM, French, international human..., Team Leadership, Languages, Customer Service, Payroll, Languages Spanish..., Contact Centers, Offshore Outsourcing, High-Tech Industry
Education
HRCI/SHRM Certification 2007 — 2013
SPHR GPHR, HR Certifications - all active
Skidmore College 1985 — 1989
Bachelor of Arts (B.A.), French and English
The Taft School 1981 — 1985
High School Degree, College/University Preparatory and Advanced High School/Secondary Diploma Program
Four Winds Interactive August 2014 - Present
TeleTech October 2012 - November 2013
TeleTech December 2010 - November 2012
Berry, Local Insight Media January 2007 - December 2010
TeleTech July 2003 - January 2007
Simpson Housing LP October 1999 - October 2001
Union Bancaire Privee International, US Subsidiary of Union Bancaire Privee June 1996 - October 1998
George Trescher & Associates December 1994 - May 1996
The Museum of Modern Art January 1991 - December 1994
Skills
Human Resources, Performance Management, Leadership, Management, Employee Benefits, Employee Relations, Talent Acquisition, Personnel Management, Recruiting, Succession Planning, Training, Project Management, Outsourcing, HRIS, Leadership Development, Mergers & Acquisitions, Expatriate Management, Call Centers, Applicant Tracking..., Spanish, Global Human Resources..., Labor Relations, CRM, French, international human..., Team Leadership, Languages, Customer Service, Payroll, Languages Spanish..., Contact Centers, Offshore Outsourcing, High-Tech Industry
Education
HRCI/SHRM Certification 2007 — 2013
SPHR GPHR, HR Certifications - all active
Skidmore College 1985 — 1989
Bachelor of Arts (B.A.), French and English
The Taft School 1981 — 1985
High School Degree, College/University Preparatory and Advanced High School/Secondary Diploma Program
Guy DiMaggio Guy DiMaggio's TeleTech Experience 1999 - 2001
Job Senior Vice President & Head of Operations at iPayment, Inc.
Industry Financial Services
Experience
iPayment, Inc. 2013 - Present
Vantiv 2010 - 2012
Western Union 2008 - 2010
Western Union 2004 - 2008
Western Union 2001 - 2004
TeleTech 1999 - 2001
Arthur Andersen Business Consulting 1998 - 1999
PrimeCo Personal Communications (Bell Atlantic NYNEX Mobile Company) 1996 - 1998
Bell Atlantic NYNEX Mobile 1993 - 1996
Skills
Executive Management, International Operations, Call Center, Financial Services, Telecommunications, Electronic Payments, Business Development, P&L Responsibility, Leadership, Strategy
Education
University of Denver - Daniels College of Business
MBA, Business, Executive Leadership
Shippensburg University of Pennsylvania
BA, Communications
iPayment, Inc. 2013 - Present
Vantiv 2010 - 2012
Western Union 2008 - 2010
Western Union 2004 - 2008
Western Union 2001 - 2004
TeleTech 1999 - 2001
Arthur Andersen Business Consulting 1998 - 1999
PrimeCo Personal Communications (Bell Atlantic NYNEX Mobile Company) 1996 - 1998
Bell Atlantic NYNEX Mobile 1993 - 1996
Skills
Executive Management, International Operations, Call Center, Financial Services, Telecommunications, Electronic Payments, Business Development, P&L Responsibility, Leadership, Strategy
Education
University of Denver - Daniels College of Business
MBA, Business, Executive Leadership
Shippensburg University of Pennsylvania
BA, Communications
joe yavitch joe yavitch's TeleTech Experience September 2005 - May 2006
Job Licensed Sales Rep at South Bay Health & Insurance Services (SBHIS) and Insurus
Industry Insurance
Experience
South Bay Health & Insurance Services (SBHIS) and Insurus January 2015 - Present
Self (through SBHIS & PHR Insurance) May 2013 - Present
SeniorQuote.com May 2014 - January 2015
Insphere Insurance Solutions October 2012 - January 2013
3E Company January 2010 - June 2012
Automobile Club of Southern California July 2006 - July 2008
TeleTech September 2005 - May 2006
Huntington Learning Center November 1998 - August 2005
The Hartford July 1986 - November 1998
Skills
Team Leadership, Customer Service, Sales, Management, Small Business, Training, Customer Satisfaction, Sales Management, Strategic Planning, Leadership, Negotiation, Microsoft Office, Marketing, Coaching, Leadership Development, Call Centers, Event Management, Salesforce.com, Account Management, Cold Calling, Long-term Care, Medicare, Insurance, Public Speaking
Education
San Diego State University-California State University
Bachelor of Science (B.S.), Radio and Television
South Bay Health & Insurance Services (SBHIS) and Insurus January 2015 - Present
Self (through SBHIS & PHR Insurance) May 2013 - Present
SeniorQuote.com May 2014 - January 2015
Insphere Insurance Solutions October 2012 - January 2013
3E Company January 2010 - June 2012
Automobile Club of Southern California July 2006 - July 2008
TeleTech September 2005 - May 2006
Huntington Learning Center November 1998 - August 2005
The Hartford July 1986 - November 1998
Skills
Team Leadership, Customer Service, Sales, Management, Small Business, Training, Customer Satisfaction, Sales Management, Strategic Planning, Leadership, Negotiation, Microsoft Office, Marketing, Coaching, Leadership Development, Call Centers, Event Management, Salesforce.com, Account Management, Cold Calling, Long-term Care, Medicare, Insurance, Public Speaking
Education
San Diego State University-California State University
Bachelor of Science (B.S.), Radio and Television
Juanita Neal Juanita Neal's TeleTech Experience September 2014 - April 2015
Job Parttime Accounting Clerk at Exodus One Transport, LLC
Industry Writing and Editing
Experience
Exodus One Transport, LLC January 2015 - Present
The Bryant Center August 2012 - Present
TeleTech September 2014 - April 2015
Vending Company January 2010 - August 2011
Disney Distribution July 2008 - December 2008
SC DEPT OF MOTOR VEHICLES May 2005 - May 2006
Skills
Customer Service, Office Administration, Customer Satisfaction, Software Documentation, General Administrative..., Outlook, Microsoft Excel, QuickBooks, Security, Spreadsheets, Inventory Control, Bookkeeping, Filing, Finance, Loss Prevention, Facebook, Data Entry, Time Management, Social Networking, Teamwork, PowerPoint, Telephone Skills, Social Media, Product Support, Customer Support, Accounting, Accounts Payable &..., Chat support, Microsoft Office, Web Ex Virtual Learning, Tax Support, Executive Filing, PowerPoint slide..., Administration
Education
Spartanburg Community College 2000 — 2001
Spartanburg High School 1979 — 1982
Diploma, English, Math, Ect
Exodus One Transport, LLC January 2015 - Present
The Bryant Center August 2012 - Present
TeleTech September 2014 - April 2015
Vending Company January 2010 - August 2011
Disney Distribution July 2008 - December 2008
SC DEPT OF MOTOR VEHICLES May 2005 - May 2006
Skills
Customer Service, Office Administration, Customer Satisfaction, Software Documentation, General Administrative..., Outlook, Microsoft Excel, QuickBooks, Security, Spreadsheets, Inventory Control, Bookkeeping, Filing, Finance, Loss Prevention, Facebook, Data Entry, Time Management, Social Networking, Teamwork, PowerPoint, Telephone Skills, Social Media, Product Support, Customer Support, Accounting, Accounts Payable &..., Chat support, Microsoft Office, Web Ex Virtual Learning, Tax Support, Executive Filing, PowerPoint slide..., Administration
Education
Spartanburg Community College 2000 — 2001
Spartanburg High School 1979 — 1982
Diploma, English, Math, Ect
Alicia Femat Alicia Femat's TeleTech Experience October 2014 - November 2014
Job Customer Service Representative
Industry Consumer Services
Experience
TeleTech October 2014 - November 2014
Conduit Global June 2014 - October 2014
Sam's Club October 2013 - June 2014
Ralph Lauren October 2010 - June 2013
Skills
Organization &..., Teamwork, Customer Service, Computer Proficiency, Professional Phone..., Invoicing, RF Scanners, Completing Orders, Efficiency, Processing, Self-starter, Always Punctual, Microsoft Office, Multi-Tasking
Education
Southern New Hampshire University 2014 — 2016
Bachelor's Degree, Computer Information Systems
ECPI University 2012 — 2013
Bachelor of Science (BS), Computer and Information Sciences, General
UNC Charlotte 2009 — 2010
Bachelor of Science (BS), Pre-Biology
TeleTech October 2014 - November 2014
Conduit Global June 2014 - October 2014
Sam's Club October 2013 - June 2014
Ralph Lauren October 2010 - June 2013
Skills
Organization &..., Teamwork, Customer Service, Computer Proficiency, Professional Phone..., Invoicing, RF Scanners, Completing Orders, Efficiency, Processing, Self-starter, Always Punctual, Microsoft Office, Multi-Tasking
Education
Southern New Hampshire University 2014 — 2016
Bachelor's Degree, Computer Information Systems
ECPI University 2012 — 2013
Bachelor of Science (BS), Computer and Information Sciences, General
UNC Charlotte 2009 — 2010
Bachelor of Science (BS), Pre-Biology
Leslie Bankhead Leslie Bankhead's TeleTech Experience October 2009 - December 2010
Job Tax Associate at H&R Block
Industry Accounting
Experience
H&R Block January 1997 - Present
ForteJrProductions 2012 - 2012
TeleTech October 2009 - December 2010
Skills
Customer Service, Data Entry, Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Administrative..., Telephone Skills, Time Management, Access, Inventory Management, Teamwork, Social Media, Event Planning, Social Networking, Customer Satisfaction
Education
York Technical College 2012 — 2012
Certificate, Legal Office Assistant, 3.8 GPA
Spartanburg Community College 2006 — 2006
Business, Management, Marketing, and Related Support Services, 4.0 GPA
H&R Block January 1997 - Present
ForteJrProductions 2012 - 2012
TeleTech October 2009 - December 2010
Skills
Customer Service, Data Entry, Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Administrative..., Telephone Skills, Time Management, Access, Inventory Management, Teamwork, Social Media, Event Planning, Social Networking, Customer Satisfaction
Education
York Technical College 2012 — 2012
Certificate, Legal Office Assistant, 3.8 GPA
Spartanburg Community College 2006 — 2006
Business, Management, Marketing, and Related Support Services, 4.0 GPA
Charley Powell Charley Powell's TeleTech Experience October 2010 - January 2011
Job Customer Support Specialist at Enterprise Holdings
Industry Consumer Services
Experience
Enterprise Holdings January 2015 - Present
Sutherland Global Services March 2011 - July 2014
TeleTech October 2010 - January 2011
Apollo Health Street Ltd. April 2008 - October 2009
WSST TV 55 DT 51 September 2007 - July 2008
Cordele Dispatch June 2006 - September 2006
Skills
Customer Service, Customer Support, Technical Support, Troubleshooting, Computer Hardware, Networking, Call Centers, Windows 7, Windows, Windows XP, Active Directory, Windows Server, Operating Systems, Software Installation, Customer Satisfaction, Hardware, Help Desk Support, Team Leadership, Training, Telecommunications, Customer Experience, VPN, Network Administration, IT Service Management, Computer Repair
Education
South Georgia Technical College 2006 — 2008
Associate's Degree, Microcomputer Specialist; Networking Specialist, 4.0
Enterprise Holdings January 2015 - Present
Sutherland Global Services March 2011 - July 2014
TeleTech October 2010 - January 2011
Apollo Health Street Ltd. April 2008 - October 2009
WSST TV 55 DT 51 September 2007 - July 2008
Cordele Dispatch June 2006 - September 2006
Skills
Customer Service, Customer Support, Technical Support, Troubleshooting, Computer Hardware, Networking, Call Centers, Windows 7, Windows, Windows XP, Active Directory, Windows Server, Operating Systems, Software Installation, Customer Satisfaction, Hardware, Help Desk Support, Team Leadership, Training, Telecommunications, Customer Experience, VPN, Network Administration, IT Service Management, Computer Repair
Education
South Georgia Technical College 2006 — 2008
Associate's Degree, Microcomputer Specialist; Networking Specialist, 4.0
Janelle Green Janelle Green's TeleTech Experience September 2006 - November 2006
Job BSIT student
Industry Computer Software
Experience
Student at University of Phoenix April 2014 - Present
Oak Grove School District August 2011 - October 2011
TeleTech September 2006 - November 2006
IBM September 2000 - November 2001
Skills
MS Office, Multi Line Phones, Appointment Scheduling, Filing, Email, Internet Resources
Education
University of Phoenix 2014 — 2017
BSIT/CS, Computer Software Engineering
Stanford University 2013 — 2013
Computer Science
West Valley College 2002 — 2003
General Education
Santa Teresa High School
GED
Student at University of Phoenix April 2014 - Present
Oak Grove School District August 2011 - October 2011
TeleTech September 2006 - November 2006
IBM September 2000 - November 2001
Skills
MS Office, Multi Line Phones, Appointment Scheduling, Filing, Email, Internet Resources
Education
University of Phoenix 2014 — 2017
BSIT/CS, Computer Software Engineering
Stanford University 2013 — 2013
Computer Science
West Valley College 2002 — 2003
General Education
Santa Teresa High School
GED
Stephanie Eslinger's TeleTech Experience March 2015 - Present
Job Sales & Marketing Executive
Industry Information Technology and Services
Experience
TeleTech March 2015 - Present
TeleTech May 2014 - Present
TeleTech July 2011 - Present
TeleTech August 2006 - Present
Education
St. Cloud State University 2002 — 2005
Bachelor of Science (B.S.), Mass Communications - Public Relations and Advertising
TeleTech March 2015 - Present
TeleTech May 2014 - Present
TeleTech July 2011 - Present
TeleTech August 2006 - Present
Education
St. Cloud State University 2002 — 2005
Bachelor of Science (B.S.), Mass Communications - Public Relations and Advertising
Darryl Prater Darryl Prater's TeleTech Experience December 2009 - Present
Job Sr. Vice President; Global Service Delivery at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech December 2009 - Present
TeleTech November 2007 - December 2009
TeleTech November 2004 - November 2007
TeleTech April 2003 - November 2004
Fidelity Investments July 1999 - October 2002
Fidelity Investments August 1996 - July 1999
Fidelity Investments November 1993 - July 1996
Fidelity Investments January 1992 - November 1993
Skills
BPO, Offshoring, Call Center, Outsourcing Management, Workforce Management, Outsourcing, Shared Services
Education
Southern Methodist University 1983 — 1985
BA, Economics
TeleTech December 2009 - Present
TeleTech November 2007 - December 2009
TeleTech November 2004 - November 2007
TeleTech April 2003 - November 2004
Fidelity Investments July 1999 - October 2002
Fidelity Investments August 1996 - July 1999
Fidelity Investments November 1993 - July 1996
Fidelity Investments January 1992 - November 1993
Skills
BPO, Offshoring, Call Center, Outsourcing Management, Workforce Management, Outsourcing, Shared Services
Education
Southern Methodist University 1983 — 1985
BA, Economics
Robert Bows Robert Bows's TeleTech Experience 1996 - 1999
Job Consultant and Senior Instructional Designer
Industry E-Learning
Experience
Mobile Learning Associates February 2010 - Present
The Broadmoor 2008 - Present
ColoradoDrama.com December 1996 - Present
ACS Learning Services (a Xerox company) July 1999 - February 2010
TeleTech 1996 - 1999
Skills
Multimedia, Writing, Instructor-led Training, Software Training, Video, Proposal Writing, E-learning, Non-profits, Video Production, Mobile Learning, Social Media, Instructional Design, Editing, Research, Course Development, Learning Management, Instructional Technology, E-learning Development, Web-based Training, ADDIE, Online Training, Blended Learning, Curriculum Development, Technical Writing, Distance Learning, Curriculum Design, Adult Education, Needs Analysis, Blended Learning..., Content Development, E-Learning, Public Speaking, Employee Training, Program Management, Learning Management..., Newsletters, Event Planning, Marketing, SnagIt, Grant Writing, Leadership Development, Workshop Facilitation, Organizational..., Social Networking, Management, Camtasia, Blogging, Content Management, Creative Writing, Leadership
Education
Stanford University
BA, Political Science and Economics
Mobile Learning Associates February 2010 - Present
The Broadmoor 2008 - Present
ColoradoDrama.com December 1996 - Present
ACS Learning Services (a Xerox company) July 1999 - February 2010
TeleTech 1996 - 1999
Skills
Multimedia, Writing, Instructor-led Training, Software Training, Video, Proposal Writing, E-learning, Non-profits, Video Production, Mobile Learning, Social Media, Instructional Design, Editing, Research, Course Development, Learning Management, Instructional Technology, E-learning Development, Web-based Training, ADDIE, Online Training, Blended Learning, Curriculum Development, Technical Writing, Distance Learning, Curriculum Design, Adult Education, Needs Analysis, Blended Learning..., Content Development, E-Learning, Public Speaking, Employee Training, Program Management, Learning Management..., Newsletters, Event Planning, Marketing, SnagIt, Grant Writing, Leadership Development, Workshop Facilitation, Organizational..., Social Networking, Management, Camtasia, Blogging, Content Management, Creative Writing, Leadership
Education
Stanford University
BA, Political Science and Economics
Dameon Gray Dameon Gray's TeleTech Experience September 1994 - October 1997
Job Vice President Global Packaging Services
Industry Information Technology and Services
Experience
Citi November 2007 - Present
Bank of America March 1997 - July 2007
TeleTech September 1994 - October 1997
Skills
HP Configuration..., User Manager, ePolicy Orchestrator, EPO, Application Packaging, Enterpirse Package..., Release Management, Applications Delivery, Desktop Support..., Application..., Windows Server, Microsoft Office, Live Meeting, Global Resource..., Relationship Management, Project Management
Education
Sam Houston State University 2015 — 2017
Bachelor's Degree, Communication and Media Studies
Tarrant County College 2013 — 2015
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Citi November 2007 - Present
Bank of America March 1997 - July 2007
TeleTech September 1994 - October 1997
Skills
HP Configuration..., User Manager, ePolicy Orchestrator, EPO, Application Packaging, Enterpirse Package..., Release Management, Applications Delivery, Desktop Support..., Application..., Windows Server, Microsoft Office, Live Meeting, Global Resource..., Relationship Management, Project Management
Education
Sam Houston State University 2015 — 2017
Bachelor's Degree, Communication and Media Studies
Tarrant County College 2013 — 2015
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
melanie sedigo melanie sedigo's TeleTech Experience August 2010 - May 2011
Job Project Manager, Administrative VA, Customer Support, PartOwner Pine Star Health Care Services
Industry Consumer Services
Experience
odesk July 2011 - Present
TeleTech August 2010 - May 2011
Sykes June 2008 - June 2010
Skills
Customer Service, Data Entry, Call Centers, Management, Microsoft Office, Project Management, Team Building, Customer Satisfaction, MS Office tools, Social Networking, Team Leadership, Outlook, Troubleshooting, Windows, Microsoft Word, Microsoft Excel, Quality Assurance, PowerPoint, Time Management, Teamwork, Training, Windows 7, Social Media Marketing, Software Documentation, System Administration, Administration
Education
Silliman University 2003 — 2007
BS, Nursing
Silliman University 2001 — 2003
BS, Business Computer Application
odesk July 2011 - Present
TeleTech August 2010 - May 2011
Sykes June 2008 - June 2010
Skills
Customer Service, Data Entry, Call Centers, Management, Microsoft Office, Project Management, Team Building, Customer Satisfaction, MS Office tools, Social Networking, Team Leadership, Outlook, Troubleshooting, Windows, Microsoft Word, Microsoft Excel, Quality Assurance, PowerPoint, Time Management, Teamwork, Training, Windows 7, Social Media Marketing, Software Documentation, System Administration, Administration
Education
Silliman University 2003 — 2007
BS, Nursing
Silliman University 2001 — 2003
BS, Business Computer Application
Erika Bolger's TeleTech Experience September 2000 - April 2001
Job Sales Administration Supervisor, Western Region at ANSYS
Industry Computer Software
Experience
ANSYS, Inc. September 2007 - Present
Ansoft LLC September 2007 - December 2009
Advanced Medical Optics June 2001 - April 2007
TeleTech September 2000 - April 2001
Earthlink July 1996 - September 2000
Skills
Product Management, Product Development, Microsoft Office, Enterprise Software, Channel, Direct Sales, Salesforce.com, Account Management, ANSYS, Cross-functional Team..., Marketing, Cloud Computing, Solution Selling, Project Management, Sales, Product Marketing, Competitive Analysis, Lead Generation, Product Launch
Education
San Diego State University-California State University 1991 — 1996
BA, Communications, Community Health Education
ANSYS, Inc. September 2007 - Present
Ansoft LLC September 2007 - December 2009
Advanced Medical Optics June 2001 - April 2007
TeleTech September 2000 - April 2001
Earthlink July 1996 - September 2000
Skills
Product Management, Product Development, Microsoft Office, Enterprise Software, Channel, Direct Sales, Salesforce.com, Account Management, ANSYS, Cross-functional Team..., Marketing, Cloud Computing, Solution Selling, Project Management, Sales, Product Marketing, Competitive Analysis, Lead Generation, Product Launch
Education
San Diego State University-California State University 1991 — 1996
BA, Communications, Community Health Education
Jay Martarano Jay Martarano's TeleTech Experience January 2013 - December 2014
Job QA Team Lead at Teletech
Industry Computer Software
Experience
Aspect Software April 2015 - Present
Humanify December 2014 - April 2015
TeleTech January 2013 - December 2014
Aspect Software August 2007 - January 2013
Aspect Software March 2000 - August 2007
Aspect Software March 2000 - July 2007
Fresenius Medical Care March 1998 - March 2000
Fresenius Medical Care, North America March 1998 - March 2000
Home Health Corp of America October 1995 - March 1998
Skills
Testing, Unix, Integration, Linux, Software Documentation, Cloud Computing, Quality Assurance, SaaS, TCP/IP, Windows, SIP, Technical Support, Enterprise Software, Troubleshooting, IVR, Test Automation, Software Quality..., Scrum, VoIP, CTI, SQL, Operating Systems, Agile Methodologies, System Deployment, IP, SharePoint, Call Centers, Servers, VMware Infrastructure, Sybase Adaptive Server, Test Cases, Microsoft SQL Server, Manual Testing, Virtualization, Telecommunications, Telephony, Solaris, ACD, System Architecture, Contact Centers, Auto IT, System Administration, Quality Center, Databases, VMware, Unified Communications, Selenium, Agile Project Management, Red Hat Linux, Automation
Education
Salem State College 1989 — 1994
Bachelor of Science, Elementary Education
Peabody High School 1987 — 1988
Diploma
Aspect Software April 2015 - Present
Humanify December 2014 - April 2015
TeleTech January 2013 - December 2014
Aspect Software August 2007 - January 2013
Aspect Software March 2000 - August 2007
Aspect Software March 2000 - July 2007
Fresenius Medical Care March 1998 - March 2000
Fresenius Medical Care, North America March 1998 - March 2000
Home Health Corp of America October 1995 - March 1998
Skills
Testing, Unix, Integration, Linux, Software Documentation, Cloud Computing, Quality Assurance, SaaS, TCP/IP, Windows, SIP, Technical Support, Enterprise Software, Troubleshooting, IVR, Test Automation, Software Quality..., Scrum, VoIP, CTI, SQL, Operating Systems, Agile Methodologies, System Deployment, IP, SharePoint, Call Centers, Servers, VMware Infrastructure, Sybase Adaptive Server, Test Cases, Microsoft SQL Server, Manual Testing, Virtualization, Telecommunications, Telephony, Solaris, ACD, System Architecture, Contact Centers, Auto IT, System Administration, Quality Center, Databases, VMware, Unified Communications, Selenium, Agile Project Management, Red Hat Linux, Automation
Education
Salem State College 1989 — 1994
Bachelor of Science, Elementary Education
Peabody High School 1987 — 1988
Diploma
FARHAN BAIG FARHAN BAIG's TeleTech Experience October 2014 - January 2015
Job Looking for a well paying job!
Industry Marketing and Advertising
Experience
Cricket Wireless March 2015 - July 2015
TeleTech October 2014 - January 2015
Russell Cellular January 2014 - July 2014
Verizon Wireless March 2012 - May 2013
Wells Fargo June 2011 - January 2012
Enterprise Holdings August 2010 - June 2011
Skills
Direct Sales, Customer Retention, Wireless, Sales Operations, Telecommunications, Solution Selling, Cold Calling, Customer Experience, Sales, Account Management, Sales Process, Mobile Devices, Customer Satisfaction, Sales Management, B2B, M2M, Sales Presentations, Cellular Communications, Salesforce.com
Education
Southern Arkansas University 2004 — 2007
Bachelor of Business Administration (BBA), Marketing
Kiski 2000 — 2003
High School Diploma, High School Diploma
Cricket Wireless March 2015 - July 2015
TeleTech October 2014 - January 2015
Russell Cellular January 2014 - July 2014
Verizon Wireless March 2012 - May 2013
Wells Fargo June 2011 - January 2012
Enterprise Holdings August 2010 - June 2011
Skills
Direct Sales, Customer Retention, Wireless, Sales Operations, Telecommunications, Solution Selling, Cold Calling, Customer Experience, Sales, Account Management, Sales Process, Mobile Devices, Customer Satisfaction, Sales Management, B2B, M2M, Sales Presentations, Cellular Communications, Salesforce.com
Education
Southern Arkansas University 2004 — 2007
Bachelor of Business Administration (BBA), Marketing
Kiski 2000 — 2003
High School Diploma, High School Diploma
Ivy Jaskulski Ivy Jaskulski's TeleTech Experience November 2009 - October 2011
Job Ambulatory Care Assistant at West Virginia University Hospitals
Industry Consumer Services
Experience
West Virginia University Hospitals April 2012 - Present
Spencer Gifts October 2011 - Present
SPENCER'S GIFTS October 2011 - Present
SPENCER'S GIFTS October 2011 - Present
TeleTech November 2009 - October 2011
TeleTech November 2002 - October 2011
TeleTech November 2002 - October 2011
Skills
Call Center, IEX, Customer Satisfaction, Typing, Cash Management, Customer Relations, Customer Service, Cash Handling, Cashiering
Education
West Virginia Junior College-Morgantown 2010 — 2012
Associate's degree, Medical/Clinical Assistant
West Virginia Junior College-Morgantown 2010 — 2012
Associate's degree, Medical/Clinical Assistant
Salem International University 2009 — 2010
West Virginia University Hospitals April 2012 - Present
Spencer Gifts October 2011 - Present
SPENCER'S GIFTS October 2011 - Present
SPENCER'S GIFTS October 2011 - Present
TeleTech November 2009 - October 2011
TeleTech November 2002 - October 2011
TeleTech November 2002 - October 2011
Skills
Call Center, IEX, Customer Satisfaction, Typing, Cash Management, Customer Relations, Customer Service, Cash Handling, Cashiering
Education
West Virginia Junior College-Morgantown 2010 — 2012
Associate's degree, Medical/Clinical Assistant
West Virginia Junior College-Morgantown 2010 — 2012
Associate's degree, Medical/Clinical Assistant
Salem International University 2009 — 2010
Brent Benning Brent Benning's TeleTech Experience June 2009 - June 2009
Job Supervisor, Process Technician, Project Manager, Engineer
Industry Mechanical or Industrial Engineering
Experience
Allosource September 2011 - Present
Allosource March 2011 - September 2011
Unicircuit September 2009 - March 2011
TeleTech June 2009 - June 2009
Quadna January 2009 - June 2009
Select Staffing May 2008 - January 2009
Rocky Mountain Metalcraft August 2007 - February 2008
Springs Fabrication September 2005 - August 2007
PIHA 2005 - 2007
Daktronics Inc. January 2001 - September 2005
Education
South Dakota State University 1998 — 2003
Bachelors Degree, Manufacturing Engineering and Technology
Allosource September 2011 - Present
Allosource March 2011 - September 2011
Unicircuit September 2009 - March 2011
TeleTech June 2009 - June 2009
Quadna January 2009 - June 2009
Select Staffing May 2008 - January 2009
Rocky Mountain Metalcraft August 2007 - February 2008
Springs Fabrication September 2005 - August 2007
PIHA 2005 - 2007
Daktronics Inc. January 2001 - September 2005
Education
South Dakota State University 1998 — 2003
Bachelors Degree, Manufacturing Engineering and Technology
Grace Montemayor Grace Montemayor's TeleTech Experience November 2005 - December 2008
Job Business Office Coordinator at Sunrise Hospital
Industry Hospital & Health Care
Experience
Sunrise Hospital October 2013 - Present
Volunteers in Medicine, Southern Nevada September 2011 - Present
Silverton Casino September 2010 - October 2013
Sunrise Hospital December 2012 - April 2013
TeleTech November 2005 - December 2008
Keller Williams Realty December 2005 - January 2008
Newgen Results April 2002 - November 2005
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Access, Ten Key, SOAPware EMR
Education
University of Nevada-Las Vegas 2010 — 2013
Bachelor of Science (B.S.), Health/Health Care Administration/Management
San Diego Miramar College 2008 — 2010
Associate of Science (A.S.), Business Administration and Management, General
Sunrise Hospital October 2013 - Present
Volunteers in Medicine, Southern Nevada September 2011 - Present
Silverton Casino September 2010 - October 2013
Sunrise Hospital December 2012 - April 2013
TeleTech November 2005 - December 2008
Keller Williams Realty December 2005 - January 2008
Newgen Results April 2002 - November 2005
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Access, Ten Key, SOAPware EMR
Education
University of Nevada-Las Vegas 2010 — 2013
Bachelor of Science (B.S.), Health/Health Care Administration/Management
San Diego Miramar College 2008 — 2010
Associate of Science (A.S.), Business Administration and Management, General
Trevor Norcross Trevor Norcross's TeleTech Experience November 2003 - 2008
Job Director or Compensation at Sunrun
Industry Management Consulting
Experience
Sunrun December 2014 - Present
Integrated Rewards Consulting Group October 2013 - Present
Intermec Technologies January 2009 - October 2013
Logitech January 2008 - January 2009
TeleTech November 2003 - 2008
Riverstone Networks September 2000 - October 2001
BroadVision September 2000 - October 2001
Coventry Health Care August 1998 - September 2000
Hitachi Data Systems January 1998 - August 1998
Kaiser Permanente August 1996 - January 1998
Skills
HRIS, Deferred Compensation, Incentive Programs, Executive Pay, Performance Management, Personnel Management, Base Pay, Incentives, Workforce Planning, Talent Management, Employee Engagement, Employee Relations, HR Consulting, Employee Benefits, Strategy, Call Centers, Leadership, Management, Outsourcing, Organizational Design, Global Compensation, Program Management, Onboarding, Talent Acquisition, Human Resources, Vendor Management, HR Transformation, Applicant Tracking..., Compensation & Benefit, Benefits Administration, Succession Planning, HR Policies, Job Evaluation, Sales Compensation, Labor Relations
Education
San Francisco State University 1987 — 1992
Bachelor's degree, Industrial and Organizational Psychology w/ Minor in Human Resources
Sunrun December 2014 - Present
Integrated Rewards Consulting Group October 2013 - Present
Intermec Technologies January 2009 - October 2013
Logitech January 2008 - January 2009
TeleTech November 2003 - 2008
Riverstone Networks September 2000 - October 2001
BroadVision September 2000 - October 2001
Coventry Health Care August 1998 - September 2000
Hitachi Data Systems January 1998 - August 1998
Kaiser Permanente August 1996 - January 1998
Skills
HRIS, Deferred Compensation, Incentive Programs, Executive Pay, Performance Management, Personnel Management, Base Pay, Incentives, Workforce Planning, Talent Management, Employee Engagement, Employee Relations, HR Consulting, Employee Benefits, Strategy, Call Centers, Leadership, Management, Outsourcing, Organizational Design, Global Compensation, Program Management, Onboarding, Talent Acquisition, Human Resources, Vendor Management, HR Transformation, Applicant Tracking..., Compensation & Benefit, Benefits Administration, Succession Planning, HR Policies, Job Evaluation, Sales Compensation, Labor Relations
Education
San Francisco State University 1987 — 1992
Bachelor's degree, Industrial and Organizational Psychology w/ Minor in Human Resources
Robert Walling Robert Walling's TeleTech Experience September 2010 - December 2010
Job Tax Professional at H&R Block
Industry Accounting
Experience
H&R Block December 2014 - Present
Wal Mart Stores May 2015 - June 2015
Circle K May 2014 - July 2014
Shepherd University August 2013 - May 2014
Shepherd University October 2012 - May 2014
Volunteer Income Tax Assistance February 2014 - April 2014
Shepherd University September 2011 - January 2013
TeleTech September 2010 - December 2010
U.S. Census Bureau March 2010 - April 2010
The Dominion Post December 2008 - July 2009
Skills
Personal Income Tax..., QuickBooks, Microsoft Excel, Bookkeeping, Payroll, PowerPoint, GAAP, Microsoft Word, Drake Tax Software, Outlook, Financial Statements, Associated Press style, Photoshop, Event Planning, Hard News Reporting, Writing News Releases, Event Management, BlockWorks, Customer Service
Education
Shepherd University 2011 — 2014
Bachelor of Science (BS), Accounting, 3.22 out of 4.00
West Virginia University 2006 — 2009
Bachelor of Science (BS), News Editorial, GPA: 3.66 out of 4.00
H&R Block December 2014 - Present
Wal Mart Stores May 2015 - June 2015
Circle K May 2014 - July 2014
Shepherd University August 2013 - May 2014
Shepherd University October 2012 - May 2014
Volunteer Income Tax Assistance February 2014 - April 2014
Shepherd University September 2011 - January 2013
TeleTech September 2010 - December 2010
U.S. Census Bureau March 2010 - April 2010
The Dominion Post December 2008 - July 2009
Skills
Personal Income Tax..., QuickBooks, Microsoft Excel, Bookkeeping, Payroll, PowerPoint, GAAP, Microsoft Word, Drake Tax Software, Outlook, Financial Statements, Associated Press style, Photoshop, Event Planning, Hard News Reporting, Writing News Releases, Event Management, BlockWorks, Customer Service
Education
Shepherd University 2011 — 2014
Bachelor of Science (BS), Accounting, 3.22 out of 4.00
West Virginia University 2006 — 2009
Bachelor of Science (BS), News Editorial, GPA: 3.66 out of 4.00
Eve Leonard Eve Leonard's TeleTech Experience 1995 - 1996
Job IT Manager at Copper Valley Telephone
Industry Information Technology and Services
Experience
Copper Valley Telephone January 2011 - Present
Copper Valley Telephone May 2002 - December 2010
CTG August 1998 - March 2002
TeleTech 1995 - 1996
Intuit 1991 - 1996
Skills
Database Analysis, Windows Server, Desktop Support, Telecommunications, Integration, Wireless, Technical Support, Software Documentation, Vendor Management, Customer Service, Data Analysis, Troubleshooting, TCP/IP, Windows, IP, Network Design, Network Security, VMware, Switches, Network Engineering, Ethernet, Network Administration, Disaster Recovery, Security, Business Analysis, Cloud Computing, ITIL
Education
San Jose State University 1981 — 1985
BS, Math and Computer Science
Copper Valley Telephone January 2011 - Present
Copper Valley Telephone May 2002 - December 2010
CTG August 1998 - March 2002
TeleTech 1995 - 1996
Intuit 1991 - 1996
Skills
Database Analysis, Windows Server, Desktop Support, Telecommunications, Integration, Wireless, Technical Support, Software Documentation, Vendor Management, Customer Service, Data Analysis, Troubleshooting, TCP/IP, Windows, IP, Network Design, Network Security, VMware, Switches, Network Engineering, Ethernet, Network Administration, Disaster Recovery, Security, Business Analysis, Cloud Computing, ITIL
Education
San Jose State University 1981 — 1985
BS, Math and Computer Science
Tony Hoegl Tony Hoegl's TeleTech Experience July 2011 - February 2012
Job Business Account Executive at Verizon Wireless
Industry Information Technology and Services
Experience
Verizon Wireless July 2015 - Present
Kent School District January 2015 - June 2015
Zones, Inc. March 2012 - June 2014
TeleTech July 2011 - February 2012
Insight October 2005 - March 2011
AT&T (formerly Cingular Wireless) July 2004 - June 2005
Education
Southern Illinois University, Carbondale
Bachelor's degree, Sociology & Marketing
Verizon Wireless July 2015 - Present
Kent School District January 2015 - June 2015
Zones, Inc. March 2012 - June 2014
TeleTech July 2011 - February 2012
Insight October 2005 - March 2011
AT&T (formerly Cingular Wireless) July 2004 - June 2005
Education
Southern Illinois University, Carbondale
Bachelor's degree, Sociology & Marketing
Joumana Youssef's TeleTech Experience October 1995 - October 1999
Job Employee Performance & Organizational Excellence at Intuit
Industry Information Technology and Services
Experience
Intuit April 2013 - Present
Intuit August 2010 - April 2013
Intuit August 2008 - August 2010
Intuit August 2007 - August 2008
Digital Insight June 2004 - May 2007
Digital Insight May 2002 - June 2004
Provicint Corporation April 2000 - May 2002
Baskin-Robbins October 1999 - April 2000
TeleTech October 1995 - October 1999
DDB December 1992 - September 1994
Education
University of Southern California 1993 — 1995
M.A., Communication Management, Annenberg School for Communication
University of California, Los Angeles 1988 — 1992
B.A., Sociology and Business Administration
Stanford University 2010 — 2011
Certification, Advanced Project Management
Intuit
Employee Development
Intuit April 2013 - Present
Intuit August 2010 - April 2013
Intuit August 2008 - August 2010
Intuit August 2007 - August 2008
Digital Insight June 2004 - May 2007
Digital Insight May 2002 - June 2004
Provicint Corporation April 2000 - May 2002
Baskin-Robbins October 1999 - April 2000
TeleTech October 1995 - October 1999
DDB December 1992 - September 1994
Education
University of Southern California 1993 — 1995
M.A., Communication Management, Annenberg School for Communication
University of California, Los Angeles 1988 — 1992
B.A., Sociology and Business Administration
Stanford University 2010 — 2011
Certification, Advanced Project Management
Intuit
Employee Development
Vanessa R. Watkins's TeleTech Experience September 2011 - May 2013
Job
Industry Telecommunications
Experience
AT&T July 2013 - May 2014
TeleTech September 2011 - May 2013
West Virginia Junior College Morgantown January 2010 - May 2012
West Virginia Junior College March 2008 - October 2010
West Virginia University 2004 - 2008
AmeriCorps 2002 - 2004
Skills
Student Affairs, Program Development, Public Relations, Case Managment, Advertising, Student Activities, Higher Education, At-risk Populations, Admissions, Academic Advising, College Teaching, Student Recruiting, Student Development, Classroom, Teaching, Adult Education, Student Engagement, Microsoft Office, Distance Learning, Banking, Internet Banking, Training Delivery, Performance Appraisal, Customer Service, Customer Retention, Public Speaking, Training, Staff Development, Research, Leadership Development, Employee Training, Coaching, Social Networking, Editing, Interviews, Community Outreach, Management, Social Media, Leadership
Education
West Virginia University 2003 — 2008
Ed.D.(ABD)
Seton Hill University 2001 — 2003
Master of Education (M.Ed.)
Seton Hill University 1997 — 2001
Bachelor of Arts (B.A.)
AT&T July 2013 - May 2014
TeleTech September 2011 - May 2013
West Virginia Junior College Morgantown January 2010 - May 2012
West Virginia Junior College March 2008 - October 2010
West Virginia University 2004 - 2008
AmeriCorps 2002 - 2004
Skills
Student Affairs, Program Development, Public Relations, Case Managment, Advertising, Student Activities, Higher Education, At-risk Populations, Admissions, Academic Advising, College Teaching, Student Recruiting, Student Development, Classroom, Teaching, Adult Education, Student Engagement, Microsoft Office, Distance Learning, Banking, Internet Banking, Training Delivery, Performance Appraisal, Customer Service, Customer Retention, Public Speaking, Training, Staff Development, Research, Leadership Development, Employee Training, Coaching, Social Networking, Editing, Interviews, Community Outreach, Management, Social Media, Leadership
Education
West Virginia University 2003 — 2008
Ed.D.(ABD)
Seton Hill University 2001 — 2003
Master of Education (M.Ed.)
Seton Hill University 1997 — 2001
Bachelor of Arts (B.A.)
Brandin Beers's TeleTech Experience sales executiveceridian2001 - 2003
Job Senior Sales Executive at TeleTech
Industry Telecommunications
Experience
TeleTech sales executiveceridian2001 - 2003
Education
Southwestern Oklahoma State University 1989 — 1994
TeleTech sales executiveceridian2001 - 2003
Education
Southwestern Oklahoma State University 1989 — 1994
David Mingo's TeleTech Experience January 1996 - January 1999
Job President at AT&T Consulting
Industry Telecommunications
Experience
AT&T Consulting September 2000 - Present
Callisma 2000 - 2004
TeleTech January 1996 - January 1999
Unisys January 1994 - January 1996
Skills
Professional Services, Managed Services, Unified Communications, VoIP, Cloud Computing, Telecommunications, Wireless, SaaS, Solution Selling, New Business Development, Enterprise Software, MPLS, Strategic Partnerships, Data Center, Vendor Management, Security, Selling, Telephony, ITIL, Cisco Technologies, Senior Executive..., IP, Call Centers, Disaster Recovery
Education
St. Cloud State University 1975 — 1979
AT&T Consulting September 2000 - Present
Callisma 2000 - 2004
TeleTech January 1996 - January 1999
Unisys January 1994 - January 1996
Skills
Professional Services, Managed Services, Unified Communications, VoIP, Cloud Computing, Telecommunications, Wireless, SaaS, Solution Selling, New Business Development, Enterprise Software, MPLS, Strategic Partnerships, Data Center, Vendor Management, Security, Selling, Telephony, ITIL, Cisco Technologies, Senior Executive..., IP, Call Centers, Disaster Recovery
Education
St. Cloud State University 1975 — 1979
Louise C. Atkinson, MBA's TeleTech Experience 2001 - 2006
Job Senior Executive | Global Expertise | P&L Accountability | GM | Sales, Marketing & Operations Strategy
Industry Executive Office
Experience
TiE Rockies 2015 - Present
Data1Qbit January 2015 - Present
Women's Foundation of Colorado July 2010 - December 2014
First Data Corporation 2006 - 2009
TeleTech 2001 - 2006
XO Communications 1998 - 2001
Skills
Strategy, Leadership, CRM, Start-ups, Management, Program Management, Outsourcing, Business Process..., Selling, Sales, Process Improvement, Sales Management, Team Management, Telecommunications, Human Resources, Strategic Planning, Strategic Partnerships, Business Development, Team Building, Cross-functional Team..., Public Speaking, Marketing Strategy, Business Strategy, New Business Development, Executive Management, Account Management, Vendor Management, Contract Negotiation, Finance, Marketing, Nonprofits, Coaching, Project Planning, Customer Experience, Change Management, Leadership Development, Entrepreneurship, Mentoring, Team Leadership, Budgets, Operations Management
Education
University of Denver
MBA at The Daniels School of Business, Finance/Marketing
Southern Methodist University
Bachelor of Arts (B.A.), Education
TiE Rockies 2015 - Present
Data1Qbit January 2015 - Present
Women's Foundation of Colorado July 2010 - December 2014
First Data Corporation 2006 - 2009
TeleTech 2001 - 2006
XO Communications 1998 - 2001
Skills
Strategy, Leadership, CRM, Start-ups, Management, Program Management, Outsourcing, Business Process..., Selling, Sales, Process Improvement, Sales Management, Team Management, Telecommunications, Human Resources, Strategic Planning, Strategic Partnerships, Business Development, Team Building, Cross-functional Team..., Public Speaking, Marketing Strategy, Business Strategy, New Business Development, Executive Management, Account Management, Vendor Management, Contract Negotiation, Finance, Marketing, Nonprofits, Coaching, Project Planning, Customer Experience, Change Management, Leadership Development, Entrepreneurship, Mentoring, Team Leadership, Budgets, Operations Management
Education
University of Denver
MBA at The Daniels School of Business, Finance/Marketing
Southern Methodist University
Bachelor of Arts (B.A.), Education
Richard Bemis's TeleTech Experience 2004 - 2007
Job U.S. Federal Contract Audit Manager, CH2M Hill, Inc.
Industry Construction
Experience
CH2M HILL October 2007 - Present
TeleTech 2004 - 2007
Cubic 2000 - 2004
Cubic Transportation Systems, Inc. 1998 - 2000
Skills
Internal Controls, Sarbanes-Oxley Act, Financial Reporting, Accounting, Internal Audit, GAAP, Auditing, Government Contracting, Cost Accounting, Due Diligence, Project Management, Proposal Writing
Education
University of San Diego 1998 — 2000
MBA, Business Administration
San Diego State University-California State University 1986 — 1990
Bachelor of Applied Science (B.A.Sc.), Accounting
CH2M HILL October 2007 - Present
TeleTech 2004 - 2007
Cubic 2000 - 2004
Cubic Transportation Systems, Inc. 1998 - 2000
Skills
Internal Controls, Sarbanes-Oxley Act, Financial Reporting, Accounting, Internal Audit, GAAP, Auditing, Government Contracting, Cost Accounting, Due Diligence, Project Management, Proposal Writing
Education
University of San Diego 1998 — 2000
MBA, Business Administration
San Diego State University-California State University 1986 — 1990
Bachelor of Applied Science (B.A.Sc.), Accounting
Natalie Gooch's TeleTech Experience September 2008 - Present
Job DirectorGlobal Leadership Development at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech September 2008 - Present
Skills
Workforce Management, BPO, Call Center, Call Center Development, Contact Centers, Performance Management, Call Centers, Project Management, Management, Training, Inbound Marketing, Customer Experience, Outsourcing, Offshoring, Customer Retention, Employee Engagement, Leadership, Quality Assurance, Vendor Management, Soft Skills, Hiring, Leadership Development, Stakeholder Management, Training Delivery, Lead Generation, Customer Satisfaction, Employee Training, Time Management, Transition Management, Contact Center..., Recruiting, Performance Improvement, Process Improvement, Team Management, Team Leadership, CRM, Service Delivery, Technical Support, Change Management, Workforce Planning, Operations Management, Human Resources, Customer Support, Telemarketing, Process Management, Onboarding, Coaching, Talent Acquisition, Employee Relations, Business Process...
Education
Southern Illinois University, Carbondale
TeleTech September 2008 - Present
Skills
Workforce Management, BPO, Call Center, Call Center Development, Contact Centers, Performance Management, Call Centers, Project Management, Management, Training, Inbound Marketing, Customer Experience, Outsourcing, Offshoring, Customer Retention, Employee Engagement, Leadership, Quality Assurance, Vendor Management, Soft Skills, Hiring, Leadership Development, Stakeholder Management, Training Delivery, Lead Generation, Customer Satisfaction, Employee Training, Time Management, Transition Management, Contact Center..., Recruiting, Performance Improvement, Process Improvement, Team Management, Team Leadership, CRM, Service Delivery, Technical Support, Change Management, Workforce Planning, Operations Management, Human Resources, Customer Support, Telemarketing, Process Management, Onboarding, Coaching, Talent Acquisition, Employee Relations, Business Process...
Education
Southern Illinois University, Carbondale
Judi Hand's TeleTech Experience 2007 - Present
Job President and General Manager of Revana and WebMetro
Industry Executive Office
Experience
Manitoba Telecom Services/Allstream May 2014 - Present
Revana, formerly Direct Alliance April 2007 - Present
Revana April 2007 - Present
DAC 2007 - Present
TeleTech 2007 - Present
Direct Alliance Corp - TeleTech 2007 - Present
AT&T 2002 - 2007
Qwest Communications 2000 - 2002
U S WEST 1984 - 2002
US West 1984 - 2002
Skills
Call Center, Consultative Selling, Contract Negotiations, Solution Selling, Salesforce.com, sales operations, executive management, Customer Retention, Program Management, Sales, Executive Management, Sales Operations, Telecommunications, Call Centers, Contract Negotiation, Strategic Partnerships, Customer Service, Strategy, Outsourcing, Team Building, Cold Calling, Lead Generation, New Business Development, Leadership, Sales Process, Product Marketing, Customer Satisfaction, Business Strategy, Strategic Planning, Channel Partners, Selling, SaaS, Sales Management, Cross-functional Team..., Cloud Computing, Forecasting, Account Management, CRM, Product Management, B2B, P&L Management, Management, Professional Services, Start-ups, Business Development, Enterprise Software, Business Process..., Managed Services, Competitive Analysis, Direct Sales
Education
Stanford University Graduate School of Business 1997 — 1998
Masters, business
University of Nebraska-Lincoln 1979 — 1984
ba, communications
Manitoba Telecom Services/Allstream May 2014 - Present
Revana, formerly Direct Alliance April 2007 - Present
Revana April 2007 - Present
DAC 2007 - Present
TeleTech 2007 - Present
Direct Alliance Corp - TeleTech 2007 - Present
AT&T 2002 - 2007
Qwest Communications 2000 - 2002
U S WEST 1984 - 2002
US West 1984 - 2002
Skills
Call Center, Consultative Selling, Contract Negotiations, Solution Selling, Salesforce.com, sales operations, executive management, Customer Retention, Program Management, Sales, Executive Management, Sales Operations, Telecommunications, Call Centers, Contract Negotiation, Strategic Partnerships, Customer Service, Strategy, Outsourcing, Team Building, Cold Calling, Lead Generation, New Business Development, Leadership, Sales Process, Product Marketing, Customer Satisfaction, Business Strategy, Strategic Planning, Channel Partners, Selling, SaaS, Sales Management, Cross-functional Team..., Cloud Computing, Forecasting, Account Management, CRM, Product Management, B2B, P&L Management, Management, Professional Services, Start-ups, Business Development, Enterprise Software, Business Process..., Managed Services, Competitive Analysis, Direct Sales
Education
Stanford University Graduate School of Business 1997 — 1998
Masters, business
University of Nebraska-Lincoln 1979 — 1984
ba, communications
William McKinney's TeleTech Experience August 2003 - August 2005
Job President, Fresenius Health Partners
Industry Hospital & Health Care
Experience
Partners Urgent Care September 2014 - Present
Fresenius Medical Care May 2014 - Present
MedSpring Urgent Care July 2011 - May 2014
WellCare January 2009 - July 2011
WellCare March 2008 - January 2009
Walker & Dunlop August 2005 - March 2008
TeleTech August 2003 - August 2005
TeleTech October 2001 - July 2003
TeleTech March 2000 - October 2001
TeleTech October 1999 - March 2000
Skills
Business Process..., Medicare, Strategy, Healthcare, HIPAA, Leadership, Medicaid, Enterprise Software, Project Planning, Disaster Recovery, Medicare Part D, Product Development, Executive Management, Customer Service, Process Improvement, Procurement, Health Insurance, Auditing, Strategic Planning, Operations Management, CRM, Business Development, Vendor Management, Outsourcing, Mergers & Acquisitions, Product Management, Program Management, Call Centers, Analytics, BPO, Global Marketing, Training, Start-ups, Cross-functional Team..., Healthcare Industry, Management, Insurance, Business Analysis, Healthcare Consulting, P&L Management, Business Process, Performance Management
Education
Southern Methodist University 1992 — 1997
BS, Computer Engineering
Southern Methodist University 1992 — 1997
BS, Mathematics
Partners Urgent Care September 2014 - Present
Fresenius Medical Care May 2014 - Present
MedSpring Urgent Care July 2011 - May 2014
WellCare January 2009 - July 2011
WellCare March 2008 - January 2009
Walker & Dunlop August 2005 - March 2008
TeleTech August 2003 - August 2005
TeleTech October 2001 - July 2003
TeleTech March 2000 - October 2001
TeleTech October 1999 - March 2000
Skills
Business Process..., Medicare, Strategy, Healthcare, HIPAA, Leadership, Medicaid, Enterprise Software, Project Planning, Disaster Recovery, Medicare Part D, Product Development, Executive Management, Customer Service, Process Improvement, Procurement, Health Insurance, Auditing, Strategic Planning, Operations Management, CRM, Business Development, Vendor Management, Outsourcing, Mergers & Acquisitions, Product Management, Program Management, Call Centers, Analytics, BPO, Global Marketing, Training, Start-ups, Cross-functional Team..., Healthcare Industry, Management, Insurance, Business Analysis, Healthcare Consulting, P&L Management, Business Process, Performance Management
Education
Southern Methodist University 1992 — 1997
BS, Computer Engineering
Southern Methodist University 1992 — 1997
BS, Mathematics
Damir Begovic's TeleTech Experience 1997 - 2001
Job Senior Information Systems Analyst
Industry Information Technology and Services
Experience
New Horizon System Solutions 2006 - Present
Energy Savings Group 2005 - 2006
CTC Train Canada 2004 - 2005
Dun & Bradstreet 2001 - 2004
TeleTech 1997 - 2001
Rogers Communications 1991 - 1997
Skills
Business Analysis, Vendor Management, Business Intelligence, SDLC, ITIL v3 Foundations..., Database Administration, Microsoft SQL Server, VBA, CRM Integration, Corporate Training, ITIL, Telecommunications, Visio, Change Management, Customer Service, Leadership, Management, Process Improvement, Program Management, Project Management, SharePoint, Team Leadership
Education
Seneca College of Applied Arts and Technology
New Horizon System Solutions 2006 - Present
Energy Savings Group 2005 - 2006
CTC Train Canada 2004 - 2005
Dun & Bradstreet 2001 - 2004
TeleTech 1997 - 2001
Rogers Communications 1991 - 1997
Skills
Business Analysis, Vendor Management, Business Intelligence, SDLC, ITIL v3 Foundations..., Database Administration, Microsoft SQL Server, VBA, CRM Integration, Corporate Training, ITIL, Telecommunications, Visio, Change Management, Customer Service, Leadership, Management, Process Improvement, Program Management, Project Management, SharePoint, Team Leadership
Education
Seneca College of Applied Arts and Technology
Kimberley Tisdale's TeleTech Experience February 2009 - December 2010
Job Experienced Results Driven Professional
Industry Telecommunications
Experience
TeleTech February 2009 - December 2010
TeleTech February 2009 - December 2010
TeleTech October 2007 - December 2010
TeleTech February 2003 - October 2007
TeleTech February 2001 - February 2003
TeleTech October 1997 - February 2001
Education
Cornell University (eCornell) 2009 — 2010
Certificate, Leading and Managing Change
Webster University 1998 — 1999
Masters, Business Adminatration
South Carolina State University 1991 — 1995
BS, Business Administration with Concentration in Management
TeleTech February 2009 - December 2010
TeleTech February 2009 - December 2010
TeleTech October 2007 - December 2010
TeleTech February 2003 - October 2007
TeleTech February 2001 - February 2003
TeleTech October 1997 - February 2001
Education
Cornell University (eCornell) 2009 — 2010
Certificate, Leading and Managing Change
Webster University 1998 — 1999
Masters, Business Adminatration
South Carolina State University 1991 — 1995
BS, Business Administration with Concentration in Management
Brant McClure's TeleTech Experience February 2011 - April 2012
Job Tech Lead at Western Union
Industry Information Technology and Services
Experience
Western Union August 2014 - Present
Independant Consultant January 2014 - April 2014
Advanced Technology Group June 2012 - December 2013
TeleTech February 2011 - April 2012
Dish Network, LLC February 2010 - March 2011
GREAT WEST LIFE & ANNUITY June 2004 - October 2009
GREAT WEST LIFE & ANNUITY August 2002 - June 2004
Agilent Technologies January 2001 - January 2002
QWEST March 2000 - September 2000
JCIT International January 1999 - January 2000
Skills
Agile Methodologies, Quality Assurance, Software Documentation, Windows, Unix, Architecture, Testing, Test Planning, SDLC, Requirements Analysis, Integration, Cloud Computing, Vendor Management, CRM
Education
St. Mary's University 1988 — 1989
MS, Computer Information Systems Management
Angelo State University 1979 — 1985
BS, Computer Science
Western Union August 2014 - Present
Independant Consultant January 2014 - April 2014
Advanced Technology Group June 2012 - December 2013
TeleTech February 2011 - April 2012
Dish Network, LLC February 2010 - March 2011
GREAT WEST LIFE & ANNUITY June 2004 - October 2009
GREAT WEST LIFE & ANNUITY August 2002 - June 2004
Agilent Technologies January 2001 - January 2002
QWEST March 2000 - September 2000
JCIT International January 1999 - January 2000
Skills
Agile Methodologies, Quality Assurance, Software Documentation, Windows, Unix, Architecture, Testing, Test Planning, SDLC, Requirements Analysis, Integration, Cloud Computing, Vendor Management, CRM
Education
St. Mary's University 1988 — 1989
MS, Computer Information Systems Management
Angelo State University 1979 — 1985
BS, Computer Science
Angela Beaty's TeleTech Experience April 2001 - April 2004
Job Administrative Assistant at Kenneth Chan Insurance Broker
Industry Insurance
Experience
Kenneth Chan Insurance Broker June 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange January 2013 - May 2013
Maryanne Hayes July 2007 - May 2012
AAA NCNU Insurance Exchange April 2004 - July 2007
TeleTech April 2001 - April 2004
Skills
Insurance, Property & Casualty..., Casualty, Underwriting, Customer Service, Inside Sales, Call Center, Billing, General Insurance, Customer Satisfaction, Fixed Annuities, Umbrella Insurance, Health Insurance, Call Centers, Sales, Invoicing
Education
San Joaquin Delta College 2009 — 2012
Working on AA, Business
Kenneth Chan Insurance Broker June 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange January 2013 - May 2013
Maryanne Hayes July 2007 - May 2012
AAA NCNU Insurance Exchange April 2004 - July 2007
TeleTech April 2001 - April 2004
Skills
Insurance, Property & Casualty..., Casualty, Underwriting, Customer Service, Inside Sales, Call Center, Billing, General Insurance, Customer Satisfaction, Fixed Annuities, Umbrella Insurance, Health Insurance, Call Centers, Sales, Invoicing
Education
San Joaquin Delta College 2009 — 2012
Working on AA, Business
Alison Welch, PHR's TeleTech Experience January 2005 - January 2007
Job Talent Manager at Coverys
Industry Human Resources
Experience
Coverys June 2014 - Present
Cambridge Associates October 2008 - June 2014
Beacon Partners February 2007 - October 2008
TeleTech January 2005 - January 2007
NCO Group January 2004 - January 2005
Skills
Interviews, Applicant Tracking..., Employee Relations, Screening Resumes, Talent Acquisition, College Recruiting, Hiring, Onboarding, Human Resources, New Hire Orientations, Behavioral Interviewing, Financial Recruiting, Taleo, Headcount Reporting, Temporary Staffing, Team Management, Talent Management, Training, Recruiting, Sourcing, Exit Interviews, SharePoint, Compensation, Performance Management, Strategic Sourcing
Education
State University of New York at Buffalo - School of Management 1999 — 2003
BS, Business Administration Concentrations in Human Resources and Marketing
Coverys June 2014 - Present
Cambridge Associates October 2008 - June 2014
Beacon Partners February 2007 - October 2008
TeleTech January 2005 - January 2007
NCO Group January 2004 - January 2005
Skills
Interviews, Applicant Tracking..., Employee Relations, Screening Resumes, Talent Acquisition, College Recruiting, Hiring, Onboarding, Human Resources, New Hire Orientations, Behavioral Interviewing, Financial Recruiting, Taleo, Headcount Reporting, Temporary Staffing, Team Management, Talent Management, Training, Recruiting, Sourcing, Exit Interviews, SharePoint, Compensation, Performance Management, Strategic Sourcing
Education
State University of New York at Buffalo - School of Management 1999 — 2003
BS, Business Administration Concentrations in Human Resources and Marketing
Kim McGladdery's TeleTech Experience September 2011 - February 2014
Job Director Learning & Leadership Development (Global) TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech September 2011 - February 2014
TeleTech March 2007 - September 2011
TeleTech June 2006 - March 2007
TeleTech September 2004 - June 2006
Skills
BPO, Call Center, Vendor Management, Workforce Management, Contact Centers, Performance Management, Customer Satisfaction, Leadership Development, Customer Experience, Management, Outsourcing, Avaya, Call Center Development, Training, IEX, Adult Learning Theory, Technical Support, Training Delivery, Cross Cultural..., Call Centers, Process Improvement, Team Leadership, Service Delivery, Sla, Offshoring, Contact Center..., Inbound Marketing, Telemarketing, Soft Skills, Employee Engagement, Taleo, Net Promoter Score, Outsourcing Management, Customer Retention, eWFM
Education
St. Clair College 1993 — 1995
Law and Security Administration
Southwestern Medix 1995 — 1996
Medical Laboratory/Doctor’s Office Assistant
TeleTech September 2011 - February 2014
TeleTech March 2007 - September 2011
TeleTech June 2006 - March 2007
TeleTech September 2004 - June 2006
Skills
BPO, Call Center, Vendor Management, Workforce Management, Contact Centers, Performance Management, Customer Satisfaction, Leadership Development, Customer Experience, Management, Outsourcing, Avaya, Call Center Development, Training, IEX, Adult Learning Theory, Technical Support, Training Delivery, Cross Cultural..., Call Centers, Process Improvement, Team Leadership, Service Delivery, Sla, Offshoring, Contact Center..., Inbound Marketing, Telemarketing, Soft Skills, Employee Engagement, Taleo, Net Promoter Score, Outsourcing Management, Customer Retention, eWFM
Education
St. Clair College 1993 — 1995
Law and Security Administration
Southwestern Medix 1995 — 1996
Medical Laboratory/Doctor’s Office Assistant
Chester Yu's TeleTech Experience February 2005 - February 2008
Job Help Desk Analyst at Toronto Police Services
Industry Information Technology and Services
Experience
Toronto Police Service February 2011 - Present
Pink Elephant July 2008 - February 2011
EDS - Kraft Canada May 2008 - July 2008
EDS - CMHC (Canadian Mortgage Housing Corporation) April 2008 - May 2008
TeleTech February 2005 - February 2008
Skills
Technical Writing, Technical Training, Technical Analysis, Active Directory, Microsoft Exchange, Windows Server, Technical Support, Network Administration, Firewalls, DHCP, DNS, FTP, Routers, Internet Security, SIP, ITIL Certified, ITIL v3 Foundations..., Networking, Blackberry Enterprise..., Help Desk Support, IT Service Management, ITIL, Incident Management, Vendor Management, Service Desk
Education
St. Clair College 2001 — 2004
Diploma, Computer Information Technology
Toronto Police Service February 2011 - Present
Pink Elephant July 2008 - February 2011
EDS - Kraft Canada May 2008 - July 2008
EDS - CMHC (Canadian Mortgage Housing Corporation) April 2008 - May 2008
TeleTech February 2005 - February 2008
Skills
Technical Writing, Technical Training, Technical Analysis, Active Directory, Microsoft Exchange, Windows Server, Technical Support, Network Administration, Firewalls, DHCP, DNS, FTP, Routers, Internet Security, SIP, ITIL Certified, ITIL v3 Foundations..., Networking, Blackberry Enterprise..., Help Desk Support, IT Service Management, ITIL, Incident Management, Vendor Management, Service Desk
Education
St. Clair College 2001 — 2004
Diploma, Computer Information Technology
Gus Anderson's TeleTech Experience November 2009 - April 2010
Job IT Technical Service MTS at St Johns Mercy Hospital
Industry Information Technology and Services
Experience
St Johns Mercy Hospital of Springfield MO March 2014 - Present
Russell Cellular Corporate Office March 2010 - Present
Smart Source April 2010 - June 2010
TeleTech November 2009 - April 2010
AT&T March 2009 - July 2009
Skills
Technical Support, Help Desk Support, Telecommunications, Wireless, Customer Satisfaction, Troubleshooting, Networking, Software Documentation, Windows, Customer Experience, Computer Hardware, Software Installation, Routers
Education
Southwestern Illinois College 2004 — 2006
Associates Degree, IT Networking, Computer Science, College
Cahokia High School 1986 — 1989
HSD, Math, Literature, Art
St Johns Mercy Hospital of Springfield MO March 2014 - Present
Russell Cellular Corporate Office March 2010 - Present
Smart Source April 2010 - June 2010
TeleTech November 2009 - April 2010
AT&T March 2009 - July 2009
Skills
Technical Support, Help Desk Support, Telecommunications, Wireless, Customer Satisfaction, Troubleshooting, Networking, Software Documentation, Windows, Customer Experience, Computer Hardware, Software Installation, Routers
Education
Southwestern Illinois College 2004 — 2006
Associates Degree, IT Networking, Computer Science, College
Cahokia High School 1986 — 1989
HSD, Math, Literature, Art
Corey Rotman's TeleTech Experience April 1999 - May 2003
Job Consumer A/R Billing Analyst at Virgin Mobile
Industry Telecommunications
Experience
Virgin Mobile Canada 2005 - Present
TeleTech April 1999 - May 2003
Rogers Communications Inc. 1996 - 1998
Skills
Customer Experience, Vendor Management, Team Leadership, Telecommunications, Workforce Management, Contact Centers, Call Center, PeopleSoft, Call Centers, Billing Systems, User Acceptance Testing
Education
Seneca College of Applied Arts and Technology 1990 — 1994
Busines Administration
Virgin Mobile Canada 2005 - Present
TeleTech April 1999 - May 2003
Rogers Communications Inc. 1996 - 1998
Skills
Customer Experience, Vendor Management, Team Leadership, Telecommunications, Workforce Management, Contact Centers, Call Center, PeopleSoft, Call Centers, Billing Systems, User Acceptance Testing
Education
Seneca College of Applied Arts and Technology 1990 — 1994
Busines Administration
Cynthia Bock's TeleTech Experience March 2015 - April 2015
Job Systems Analyst and Educator
Industry E-Learning
Experience
TeleTech March 2015 - April 2015
TeleTech October 2014 - January 2015
Seminole County Public Schools March 2011 - June 2014
Seminole County Public Schools August 2005 - February 2011
Wekiva Presbyterian Christian Child Center August 2002 - June 2005
Alternative Resources Corporation (acquired by Pomeroy IT Solutions Inc. in 2004) August 1994 - March 2000
Andersen Consulting September 1992 - August 1994
Texas Instruments January 1983 - July 1991
Skills
Microsoft Office, Nonprofits, Teaching, Access, Community Outreach, Public Speaking, Fundraising, Event Planning, PowerPoint, Microsoft Excel, Customer Service, Social Networking, Editing, Coaching, Program Development, Volunteer Management
Education
Seminole Community College 2002 — 2005
CDA, Early Childhood Education and Teaching
University of North Texas 1990 — 1994
Master of Science (M.S.), Computer Education & Cognitive Systems
The Ohio State University 1979 — 1982
Bachelor of Science (B.S.), Computer & Information Science
TeleTech March 2015 - April 2015
TeleTech October 2014 - January 2015
Seminole County Public Schools March 2011 - June 2014
Seminole County Public Schools August 2005 - February 2011
Wekiva Presbyterian Christian Child Center August 2002 - June 2005
Alternative Resources Corporation (acquired by Pomeroy IT Solutions Inc. in 2004) August 1994 - March 2000
Andersen Consulting September 1992 - August 1994
Texas Instruments January 1983 - July 1991
Skills
Microsoft Office, Nonprofits, Teaching, Access, Community Outreach, Public Speaking, Fundraising, Event Planning, PowerPoint, Microsoft Excel, Customer Service, Social Networking, Editing, Coaching, Program Development, Volunteer Management
Education
Seminole Community College 2002 — 2005
CDA, Early Childhood Education and Teaching
University of North Texas 1990 — 1994
Master of Science (M.S.), Computer Education & Cognitive Systems
The Ohio State University 1979 — 1982
Bachelor of Science (B.S.), Computer & Information Science
Alita Hetland's TeleTech Experience August 2004 - January 2006
Job Dynamic Neural Retraining System Coach
Industry Nonprofit Organization Management
Experience
Dynamic Neural Retraining System August 2013 - Present
KRA Corporation February 2008 - Present
TeleTech August 2004 - January 2006
La Jolla Cove Suites January 1999 - April 2003
Skills
Microsoft Excel, Microsoft Word, Customer Service, Research, English, Outlook, Windows, Teaching, Public Speaking, Editing, Strategic Planning, Negotiation, Resume Writing, Employee Relations, Community Outreach, Team Building, Career Counseling, Interviews, Training, Career Assessment, Career Development, Workforce Development, Leadership Development, Coaching, Staff Development, Job Coaching, Job Search Strategies
Education
San Diego State University-California State University
Bachelor's degree, Fine/Studio Arts, General
The Advertising Arts College
Bachelor's degree, Commercial and Advertising Art
Dynamic Neural Retraining System August 2013 - Present
KRA Corporation February 2008 - Present
TeleTech August 2004 - January 2006
La Jolla Cove Suites January 1999 - April 2003
Skills
Microsoft Excel, Microsoft Word, Customer Service, Research, English, Outlook, Windows, Teaching, Public Speaking, Editing, Strategic Planning, Negotiation, Resume Writing, Employee Relations, Community Outreach, Team Building, Career Counseling, Interviews, Training, Career Assessment, Career Development, Workforce Development, Leadership Development, Coaching, Staff Development, Job Coaching, Job Search Strategies
Education
San Diego State University-California State University
Bachelor's degree, Fine/Studio Arts, General
The Advertising Arts College
Bachelor's degree, Commercial and Advertising Art
Heena Sutaria's TeleTech Experience March 2006 - May 2008
Job Contractor PMO Analyst at Newmont Mining Corporation
Industry Construction
Experience
Newmont Mining Corporation October 2012 - Present
MDC Holdings, Inc July 2011 - September 2012
Arrow Electronics July 2008 - July 2011
TeleTech March 2006 - May 2008
tw telecom, inc. March 2004 - March 2006
tw telecom, inc. February 2000 - March 2004
Time Warner Cable November 1996 - February 2000
Skills
Variance Analysis, Accounting, Financial Reporting, Sarbanes-Oxley Act, Financial Analysis, Internal Controls, Account Reconciliation, Auditing, Financial Accounting, General Ledger, GAAP, Finance, Budgets, Managerial Finance, Accruals, JD Edwards, Accounts Payable
Education
St. Edward's University 1997 — 1999
MBA
The University of Texas at Arlington - College of Business 1989 — 1992
BBA, Accounting
Newmont Mining Corporation October 2012 - Present
MDC Holdings, Inc July 2011 - September 2012
Arrow Electronics July 2008 - July 2011
TeleTech March 2006 - May 2008
tw telecom, inc. March 2004 - March 2006
tw telecom, inc. February 2000 - March 2004
Time Warner Cable November 1996 - February 2000
Skills
Variance Analysis, Accounting, Financial Reporting, Sarbanes-Oxley Act, Financial Analysis, Internal Controls, Account Reconciliation, Auditing, Financial Accounting, General Ledger, GAAP, Finance, Budgets, Managerial Finance, Accruals, JD Edwards, Accounts Payable
Education
St. Edward's University 1997 — 1999
MBA
The University of Texas at Arlington - College of Business 1989 — 1992
BBA, Accounting
Scott Humbert's TeleTech Experience March 2003 - December 2006
Job Customer Service Manager at Bosch Automotive Service Solutions
Industry Outsourcing/Offshoring
Experience
Bosch Automotve Service Solutions March 2013 - Present
Teleperformance December 2006 - March 2015
Ice Miners Amateur Hockey Association 2011 - 2014
SPX Corporation March 2011 - March 2013
TeleTech March 2003 - December 2006
TeleTech November 1998 - March 2003
Skills
Call Centers, Workforce Management, Automotive, Operations Management, Customer Service, CRM, Vendor Management, Project Management, Program Management, Outsourcing, Customer Support, Service Delivery, Strategic Planning, Problem Analysis, Logical Thinker
Education
Slippery Rock University 1990 — 1992
BA, Broadcast Communications
Slippery Rock University of Pennsylvania 1990 — 1992
BS, Communications
Quigley Catholic High School 1983 — 1987
High School
Bosch Automotve Service Solutions March 2013 - Present
Teleperformance December 2006 - March 2015
Ice Miners Amateur Hockey Association 2011 - 2014
SPX Corporation March 2011 - March 2013
TeleTech March 2003 - December 2006
TeleTech November 1998 - March 2003
Skills
Call Centers, Workforce Management, Automotive, Operations Management, Customer Service, CRM, Vendor Management, Project Management, Program Management, Outsourcing, Customer Support, Service Delivery, Strategic Planning, Problem Analysis, Logical Thinker
Education
Slippery Rock University 1990 — 1992
BA, Broadcast Communications
Slippery Rock University of Pennsylvania 1990 — 1992
BS, Communications
Quigley Catholic High School 1983 — 1987
High School
Bev Infante's TeleTech Experience 1993 - 1999
Job Programs Director at WOMEN'S RESOURCE AGENCY
Industry Human Resources
Experience
WOMEN'S RESOURCE AGENCY February 2013 - Present
Greatest Gift Coaching May 2010 - Present
Greatest Gift Coaching 2004 - Present
American Cancer Society Relay for Life 2008 - January 2011
CTI 2004 - 2010
Configuresoft 2004 - 2006
Teletech 1993 - 1999
Skills
Leadership Development, Microsoft Office, Management Development, Project Management, Employee Engagement, Team Building, MBTI, Start-ups, Account Management, Executive Coaching, Leadership, Budgets, Volunteer Management, Public Relations, Applicant Tracking..., Cloud Computing, Talent Acquisition, Social Media, Organizational..., Contract Negotiation, Recruiting, Personnel Management, Sales Process, Emotional Intelligence, Strategic Planning, Enterprise Software, Negotiation, Teaching, HIPAA, Event Management, Business Strategy, Talent Management, Program Management, Program Development, Employee Training, Management, Staff Development, Strategy, Resume Writing, Workshop Facilitation, Psychotherapy, SaaS, HRIS, Onboarding, Sales, Team Leadership, Conflict Resolution, Event Planning, Social Networking
Education
Southern Illinois University, Carbondale 1977 — 1980
MASTERS, VOCATIONAL REHABILITATION
University of Illinois at Chicago 1970 — 1975
Bachelor of Arts (BA), Psych and Communications
WOMEN'S RESOURCE AGENCY February 2013 - Present
Greatest Gift Coaching May 2010 - Present
Greatest Gift Coaching 2004 - Present
American Cancer Society Relay for Life 2008 - January 2011
CTI 2004 - 2010
Configuresoft 2004 - 2006
Teletech 1993 - 1999
Skills
Leadership Development, Microsoft Office, Management Development, Project Management, Employee Engagement, Team Building, MBTI, Start-ups, Account Management, Executive Coaching, Leadership, Budgets, Volunteer Management, Public Relations, Applicant Tracking..., Cloud Computing, Talent Acquisition, Social Media, Organizational..., Contract Negotiation, Recruiting, Personnel Management, Sales Process, Emotional Intelligence, Strategic Planning, Enterprise Software, Negotiation, Teaching, HIPAA, Event Management, Business Strategy, Talent Management, Program Management, Program Development, Employee Training, Management, Staff Development, Strategy, Resume Writing, Workshop Facilitation, Psychotherapy, SaaS, HRIS, Onboarding, Sales, Team Leadership, Conflict Resolution, Event Planning, Social Networking
Education
Southern Illinois University, Carbondale 1977 — 1980
MASTERS, VOCATIONAL REHABILITATION
University of Illinois at Chicago 1970 — 1975
Bachelor of Arts (BA), Psych and Communications
Delphine Reynier's TeleTech Experience October 2008 - May 2010
Job Bilingual reservation specialist at Delta Air Lines
Industry Financial Services
Experience
Delta Air Lines June 2010 - Present
TeleTech October 2008 - May 2010
TeleTech December 2007 - October 2008
FrancePress, LLC January 2007 - June 2007
Skills
Call Center, Customer Service, Customer Satisfaction, Training, Recruiting, Customer Experience, Workforce Management, Coaching, Microsoft Office, Talent Acquisition, Human Resources, Microsoft Excel, Outlook, Sales, Process Improvement, Call Centers
Education
San Francisco State University 2006 — 2007
Master 1, Anthropology (exchange student)
Université Paris X Nanterre 2002 — 2007
Master 1, Anthropology
Delta Air Lines June 2010 - Present
TeleTech October 2008 - May 2010
TeleTech December 2007 - October 2008
FrancePress, LLC January 2007 - June 2007
Skills
Call Center, Customer Service, Customer Satisfaction, Training, Recruiting, Customer Experience, Workforce Management, Coaching, Microsoft Office, Talent Acquisition, Human Resources, Microsoft Excel, Outlook, Sales, Process Improvement, Call Centers
Education
San Francisco State University 2006 — 2007
Master 1, Anthropology (exchange student)
Université Paris X Nanterre 2002 — 2007
Master 1, Anthropology
Ann Nicoletti's TeleTech Experience 2000 - 2003
Job Grocery, Cashier, Bread Clerk at WinCo Foods
Industry E-Learning
Experience
WinCo Foods 2014 - Present
Independant reset services February 2011 - 2013
TeleTech 2000 - 2003
Skills
Customer Service, Call Centers, Vendor Management, Technical Support, E-Learning, Process Improvement, Management, Software Documentation, Learning Management, Team Leadership
Education
San Joaquin Valley College-Visalia 2013 — 2014
Medical Office Assistant/Medical Billing & Coding, Ongoing
American Intercontinental University Online 2010 — 2012
AABA, Medical Insurance Specialist/Medical Biller
WinCo Foods 2014 - Present
Independant reset services February 2011 - 2013
TeleTech 2000 - 2003
Skills
Customer Service, Call Centers, Vendor Management, Technical Support, E-Learning, Process Improvement, Management, Software Documentation, Learning Management, Team Leadership
Education
San Joaquin Valley College-Visalia 2013 — 2014
Medical Office Assistant/Medical Billing & Coding, Ongoing
American Intercontinental University Online 2010 — 2012
AABA, Medical Insurance Specialist/Medical Biller
Samarie Jackson's TeleTech Experience October 2012 - Present
Job Post Purchase Support Agent at TeleTech
Industry Security and Investigations
Experience
TeleTech October 2012 - Present
CPS Security + Communications Group October 2008 - September 2012
Skills
Customer Service, Team Building, Microsoft Excel, Management, Customer Satisfaction, Microsoft Office, Operations Management, Training, Leadership, Team Leadership, Microsoft Word, Process Improvement, Time Management, Outlook, PowerPoint, Inventory Management, Strategic Planning, Sales, Recruiting, Budgets, Negotiation
Education
South University 2011 — 2014
Associate of Science (AS), Business
TeleTech October 2012 - Present
CPS Security + Communications Group October 2008 - September 2012
Skills
Customer Service, Team Building, Microsoft Excel, Management, Customer Satisfaction, Microsoft Office, Operations Management, Training, Leadership, Team Leadership, Microsoft Word, Process Improvement, Time Management, Outlook, PowerPoint, Inventory Management, Strategic Planning, Sales, Recruiting, Budgets, Negotiation
Education
South University 2011 — 2014
Associate of Science (AS), Business
LeShell Barnes's TeleTech Experience November 2014 - Present
Job Customer Advocate
Industry Telecommunications
Experience
TeleTech November 2014 - Present
Coca-Cola Enterprises July 2014 - November 2014
Manpower April 2014 - July 2014
Workforce November 2013 - December 2013
Integrity Solution Services, Inc. November 2009 - September 2013
Target August 2006 - March 2012
Skills
Process Improvement, Call Center, Call Centers, Outsourcing, Customer Service, Accounts Receivable, Workforce Management, Financial Analysis, Microsoft Excel, Business Process..., Analysis, Payroll, Access, Account Management, Budgets, Business Analysis, Change Management, Coaching, Cross-functional Team..., Customer Experience, Customer Satisfaction, Data Analysis, Data Entry, Finance, Forecasting, Human Resources, Inventory Management, Invoicing, Leadership, Management, Microsoft Word, Operations Management, Outlook, PeopleSoft, Performance Management, PowerPoint, Process Scheduler, Project Planning, Quality Assurance, Recruiting, Software Documentation, Strategic Planning, Supervisory Skills, Team Building, Team Leadership, Team Management, Teamwork, Telephone Skills, Time Management, Training
Education
Shawnee Community College 2006 — 2011
Biology, General
Southeast Missouri State University 2004 — 2005
Biology, General
TeleTech November 2014 - Present
Coca-Cola Enterprises July 2014 - November 2014
Manpower April 2014 - July 2014
Workforce November 2013 - December 2013
Integrity Solution Services, Inc. November 2009 - September 2013
Target August 2006 - March 2012
Skills
Process Improvement, Call Center, Call Centers, Outsourcing, Customer Service, Accounts Receivable, Workforce Management, Financial Analysis, Microsoft Excel, Business Process..., Analysis, Payroll, Access, Account Management, Budgets, Business Analysis, Change Management, Coaching, Cross-functional Team..., Customer Experience, Customer Satisfaction, Data Analysis, Data Entry, Finance, Forecasting, Human Resources, Inventory Management, Invoicing, Leadership, Management, Microsoft Word, Operations Management, Outlook, PeopleSoft, Performance Management, PowerPoint, Process Scheduler, Project Planning, Quality Assurance, Recruiting, Software Documentation, Strategic Planning, Supervisory Skills, Team Building, Team Leadership, Team Management, Teamwork, Telephone Skills, Time Management, Training
Education
Shawnee Community College 2006 — 2011
Biology, General
Southeast Missouri State University 2004 — 2005
Biology, General
Jason Abutin's TeleTech Experience 2005 - 2007
Job Project Analyst at University of California, San Diego
Industry Construction
Experience
University of California, San Diego December 2014 - Present
Contracting Concepts, Inc. August 2014 - December 2014
Contracting Concepts, Inc. November 2013 - December 2014
Contracting Concepts, Inc. September 2012 - October 2013
Framemax, Inc July 2010 - August 2012
TeleTech 2005 - 2007
Newgen Results Corporation 2004 - 2005
Skills
Architecture, Construction, Business Development, Construction Management, Construction Estimating, Quantity Take-offs, CAD, Subcontracts Management, Subcontracts, Construction Budgets, Gantt Project, Commercial Tenant..., Competitive Analysis, Project Management, Contract Management, Submittals, Project Engineering, Project Estimation, Revit, Concrete, AutoCAD, Budgets, Contractors, Engineering, Value Engineering
Education
Woodbury University 2003 — 2008
B. Arch, Architecture
San Diego Mesa College 2003 — 2012
Associate in Science, Certificate of Achievement, Architecture, Construction
University of California, San Diego December 2014 - Present
Contracting Concepts, Inc. August 2014 - December 2014
Contracting Concepts, Inc. November 2013 - December 2014
Contracting Concepts, Inc. September 2012 - October 2013
Framemax, Inc July 2010 - August 2012
TeleTech 2005 - 2007
Newgen Results Corporation 2004 - 2005
Skills
Architecture, Construction, Business Development, Construction Management, Construction Estimating, Quantity Take-offs, CAD, Subcontracts Management, Subcontracts, Construction Budgets, Gantt Project, Commercial Tenant..., Competitive Analysis, Project Management, Contract Management, Submittals, Project Engineering, Project Estimation, Revit, Concrete, AutoCAD, Budgets, Contractors, Engineering, Value Engineering
Education
Woodbury University 2003 — 2008
B. Arch, Architecture
San Diego Mesa College 2003 — 2012
Associate in Science, Certificate of Achievement, Architecture, Construction
Calvin Heath's TeleTech Experience May 2010 - January 2012
Job at
Industry Telecommunications
Experience
ActionLink February 2012 - Present
TeleTech May 2010 - January 2012
Bestbuy August 2002 - April 2010
Education
South Georgia College 1997 — 1999
Associate's degree, Business, Management, Marketing, and Related Support Services
ActionLink February 2012 - Present
TeleTech May 2010 - January 2012
Bestbuy August 2002 - April 2010
Education
South Georgia College 1997 — 1999
Associate's degree, Business, Management, Marketing, and Related Support Services
R.t. Romero's TeleTech Experience January 2004 - February 2004
Job CEO at R.T.Romero Enterprises (Sector 8 Research Labs)
Industry Computer & Network Security
Experience
R.T.Romero Enterprises (Sector 8 Research Labs) January 2010 - Present
Teletech January 2004 - February 2004
Skills
Think Tank, Cybercrime, Internet, Rational Decision Making, Peace, Physical Security, Martial Arts, Artificial Intelligence, Intelligence Analysis, Intelligence over...
Education
Slovenská technická univerzita v Bratislave 2006 — 2012
Master's degree, Computer Architecture
R.T.Romero Enterprises (Sector 8 Research Labs) January 2010 - Present
Teletech January 2004 - February 2004
Skills
Think Tank, Cybercrime, Internet, Rational Decision Making, Peace, Physical Security, Martial Arts, Artificial Intelligence, Intelligence Analysis, Intelligence over...
Education
Slovenská technická univerzita v Bratislave 2006 — 2012
Master's degree, Computer Architecture
Tanya Roach's TeleTech Experience August 2011 - May 2012
Job Human Services
Industry Public Relations and Communications
Experience
TeleTech August 2011 - May 2012
Education
Springfield College 2012 — 2014
Human Services, General, 3.56
TeleTech August 2011 - May 2012
Education
Springfield College 2012 — 2014
Human Services, General, 3.56
Janet Plummer's TeleTech Experience 2010 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
TeleTech 2010 - 2011
US Navy May 2007 - February 2008
Education
Southeast Community College 2006 — 2006
Academic Transfer, Registered Nursing/Registered Nurse
Sterling High School 2001 — 2006
TeleTech 2010 - 2011
US Navy May 2007 - February 2008
Education
Southeast Community College 2006 — 2006
Academic Transfer, Registered Nursing/Registered Nurse
Sterling High School 2001 — 2006
Patrick Sistrunk's TeleTech Experience January 2000 - April 2004
Job Phone Services at Progressive Insurance
Industry Financial Services
Experience
Progressive Insurance September 2012 - Present
USAA 2006 - 2012
TeleTech January 2000 - April 2004
regal cinemas Hollywood 20 1997 - 1999
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Customer Retention, Scuba Diving, Financial Analysis, Insurance, Operations Management
Education
St. Petersburg College 2011 — 2014
Associate of Science (A.S.), Information Technology
A&M Consolidated High School 1990 — 1993
Diploma, General Studies
Progressive Insurance September 2012 - Present
USAA 2006 - 2012
TeleTech January 2000 - April 2004
regal cinemas Hollywood 20 1997 - 1999
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Customer Retention, Scuba Diving, Financial Analysis, Insurance, Operations Management
Education
St. Petersburg College 2011 — 2014
Associate of Science (A.S.), Information Technology
A&M Consolidated High School 1990 — 1993
Diploma, General Studies
Larissa Sommer's TeleTech Experience July 2014 - May 2015
Job Insurance and Financial Services
Industry Insurance
Experience
Transamerica Agency Network, Inc. June 2015 - Present
TeleTech July 2014 - May 2015
Trade Secrets 2011 - 2012
Education
Shawnee Community College 1997 — 2009
General Studies
Transamerica Agency Network, Inc. June 2015 - Present
TeleTech July 2014 - May 2015
Trade Secrets 2011 - 2012
Education
Shawnee Community College 1997 — 2009
General Studies
Reginald Robertson's TeleTech Experience 2012 - 2013
Job Student at Savannah Technical College
Industry
Experience
Teletech 2012 - 2013
Education
Savannah Technical College 2011 — 2014
Teletech 2012 - 2013
Education
Savannah Technical College 2011 — 2014
Damian Bushong's TeleTech Experience May 2009 - September 2009
Job Junior Software Engineer at Aegis Strategies, LLC
Industry Computer & Network Security
Experience
Aegis Strategies, LLC May 2015 - Present
Target September 2013 - April 2015
Southwestern Illinois College August 2011 - June 2013
TeleTech May 2009 - September 2009
Skills
Operating Systems, Software Development, System Administration, Computer Engineering, Software Engineering, Node.js, PHP, phpBB, Steganography, Agile Web Development, Web Development, Web Application Security, io.js, Linux System..., JavaScript, OOP
Education
Southwestern Illinois College 2010 — 2014
Associate's Degree, Computer Science
Aegis Strategies, LLC May 2015 - Present
Target September 2013 - April 2015
Southwestern Illinois College August 2011 - June 2013
TeleTech May 2009 - September 2009
Skills
Operating Systems, Software Development, System Administration, Computer Engineering, Software Engineering, Node.js, PHP, phpBB, Steganography, Agile Web Development, Web Development, Web Application Security, io.js, Linux System..., JavaScript, OOP
Education
Southwestern Illinois College 2010 — 2014
Associate's Degree, Computer Science
Philip Spires's TeleTech Experience June 2012 - May 2013
Job Clinical Specialist
Industry Mental Health Care
Experience
Wyman Center May 2014 - August 2014
Wyman Center August 2013 - February 2014
Wyman May 2013 - August 2013
TeleTech June 2012 - May 2013
Brookstone April 2012 - June 2012
Skills
Empathy, Therapeutic Listening, Statistics, Diversity Training, Team Building, Leadership Development, Leadership Development..., Cpr Certified, First Aid, Workshop Facilitation, Volunteer Management, CPR Certified, Program Development
Education
Southwest Baptist University
Bachelor of Science (B.S.), Sociology and Psychology
T.F. Riggs 2003 — 2006
High School
Wyman Center May 2014 - August 2014
Wyman Center August 2013 - February 2014
Wyman May 2013 - August 2013
TeleTech June 2012 - May 2013
Brookstone April 2012 - June 2012
Skills
Empathy, Therapeutic Listening, Statistics, Diversity Training, Team Building, Leadership Development, Leadership Development..., Cpr Certified, First Aid, Workshop Facilitation, Volunteer Management, CPR Certified, Program Development
Education
Southwest Baptist University
Bachelor of Science (B.S.), Sociology and Psychology
T.F. Riggs 2003 — 2006
High School
Erica Michael's TeleTech Experience January 2007 - June 2008
Job Executive Assistant at PACE Enterprises, Inc
Industry Nonprofit Organization Management
Experience
PACE Enterprises, Inc May 2009 - Present
Spherion June 2008 - April 2009
TeleTech January 2007 - June 2008
Skills
Event Planning
Education
Shepherd University 1999 — 2004
Bachelor's degree, History
PACE Enterprises, Inc May 2009 - Present
Spherion June 2008 - April 2009
TeleTech January 2007 - June 2008
Skills
Event Planning
Education
Shepherd University 1999 — 2004
Bachelor's degree, History
Barbara Anne Molitor's TeleTech Experience 2011 - Present
Job Telecommunications Professional
Industry Telecommunications
Experience
TeleTech 2011 - Present
Education
Seton Hill University
TeleTech 2011 - Present
Education
Seton Hill University
Elizabeth Garlick's TeleTech Experience Account ManagerSilvis Group Landscape ServicesJanuary 2015 - Present
Job Account Manager at Silvis Group Landscape Services
Industry Construction
Experience
TeleTech Account ManagerSilvis Group Landscape ServicesJanuary 2015 - Present
Skills
Customer Service
Education
Shippensburg University of Pennsylvania 2011 — 2013
Public/Applied History
TeleTech Account ManagerSilvis Group Landscape ServicesJanuary 2015 - Present
Skills
Customer Service
Education
Shippensburg University of Pennsylvania 2011 — 2013
Public/Applied History
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc