TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
TeleTech List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TeleTech. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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TeleTech Employees
Employee
Years
Job
Industry
A. Zeb Walter A. Zeb Walter's TeleTech Experience 2002 - 2004
Job Assistant General Manager at LA Fitness
Industry Health, Wellness and Fitness
Experience
Men's Wearhouse October 2014 - Present
Palm Beach Tan September 2011 - July 2014
Unitus Community Credit Union October 2004 - December 2010
TeleTech 2002 - 2004
City Year September 2000 - May 2001
Skills
Management, Employee Training, Sales, Operations Management, Customer Service, Customer Satisfaction, Long-term Customer..., Sales Trainings, Product Training, Quality Auditing, Sales Management, Team Management, Retail Sales, Commission
Education
Portland Community College 2011 — 2013
Associate's Degree, Psychology
Columbia State Community College 2001 — 2002
Klahowya Secondary School 1997 — 2000
High School Diploma, General Studies
Men's Wearhouse October 2014 - Present
Palm Beach Tan September 2011 - July 2014
Unitus Community Credit Union October 2004 - December 2010
TeleTech 2002 - 2004
City Year September 2000 - May 2001
Skills
Management, Employee Training, Sales, Operations Management, Customer Service, Customer Satisfaction, Long-term Customer..., Sales Trainings, Product Training, Quality Auditing, Sales Management, Team Management, Retail Sales, Commission
Education
Portland Community College 2011 — 2013
Associate's Degree, Psychology
Columbia State Community College 2001 — 2002
Klahowya Secondary School 1997 — 2000
High School Diploma, General Studies
Keisha Hart Keisha Hart's TeleTech Experience May 2003 - May 2005
Job Payroll Specialist
Industry Accounting
Experience
Various Companies December 2014 - Present
Saunders Construction September 2014 - November 2014
CH2M HILL May 2006 - September 2014
TeleTech May 2003 - May 2005
Skills
Oracle Applications, Oracle Reports, Microsoft Office, Microsoft Word, ADP Payroll, Microsoft Excel, Viewpoint, Human Resources, Employee Benefits, Payroll, Data Entry
Education
Community College of Aurora 1995 — 1997
Associate of Arts (A.A.), General Studies
Various Companies December 2014 - Present
Saunders Construction September 2014 - November 2014
CH2M HILL May 2006 - September 2014
TeleTech May 2003 - May 2005
Skills
Oracle Applications, Oracle Reports, Microsoft Office, Microsoft Word, ADP Payroll, Microsoft Excel, Viewpoint, Human Resources, Employee Benefits, Payroll, Data Entry
Education
Community College of Aurora 1995 — 1997
Associate of Arts (A.A.), General Studies
Michael S. Wilson Michael S. Wilson's TeleTech Experience July 2011 - April 2012
Job Retired US Air Force
Industry Writing and Editing
Experience
Farmers Insurance July 2012 - July 2014
TeleTech July 2011 - April 2012
The Salvation Army August 2011 - September 2011
Skills
Customer Service, Microsoft Office, Public Speaking, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Research, Leadership Development, Team Building, Troubleshooting, Program Management, Outlook, Training
Education
Wayland Baptist University 1999 — 2001
BSOE, Business Administration and Management, General
Community College of the Air Force 1992 — 1996
Associate's Degree, Military Intelligence, General, 4.0
Community College of the Air Force 1982 — 1986
Associate's Degree, Avionics Maintenance Technology/Technician, 4.0
Community College of the Air Force 1982 — 1986
Associate's Degree, Curriculum and Instruction, 4.0
Springdale High School 1979 — 1981
General Ed.
Farmers Insurance July 2012 - July 2014
TeleTech July 2011 - April 2012
The Salvation Army August 2011 - September 2011
Skills
Customer Service, Microsoft Office, Public Speaking, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Research, Leadership Development, Team Building, Troubleshooting, Program Management, Outlook, Training
Education
Wayland Baptist University 1999 — 2001
BSOE, Business Administration and Management, General
Community College of the Air Force 1992 — 1996
Associate's Degree, Military Intelligence, General, 4.0
Community College of the Air Force 1982 — 1986
Associate's Degree, Avionics Maintenance Technology/Technician, 4.0
Community College of the Air Force 1982 — 1986
Associate's Degree, Curriculum and Instruction, 4.0
Springdale High School 1979 — 1981
General Ed.
Shiela Delos Reyes Shiela Delos Reyes's TeleTech Experience March 2007 - June 2007
Job Recruitment Specialist
Industry Staffing and Recruiting
Experience
M & M Medical Supplies June 2014 - Present
Convergys June 2007 - February 2008
TeleTech March 2007 - June 2007
TeleTech August 2005 - March 2007
Sykes February 2005 - May 2005
kgb September 2004 - January 2005
Far East English Language Center December 2003 - August 2004
Skills
Interviews, Recruiting, Talent Acquisition, Hiring, Temporary Placement, Management, Job Descriptions, Leadership, Customer Service, Performance Management
Education
De La Salle University 2003 — 2004
Certificate Program, Teacher Certificate Program
Saint Paul University 1997 — 2002
Bachelor of Science (BS), Psychology
M & M Medical Supplies June 2014 - Present
Convergys June 2007 - February 2008
TeleTech March 2007 - June 2007
TeleTech August 2005 - March 2007
Sykes February 2005 - May 2005
kgb September 2004 - January 2005
Far East English Language Center December 2003 - August 2004
Skills
Interviews, Recruiting, Talent Acquisition, Hiring, Temporary Placement, Management, Job Descriptions, Leadership, Customer Service, Performance Management
Education
De La Salle University 2003 — 2004
Certificate Program, Teacher Certificate Program
Saint Paul University 1997 — 2002
Bachelor of Science (BS), Psychology
Samantha Koehler Samantha Koehler's TeleTech Experience February 2014 - Present
Job Credit Card Service at TeleTech
Industry Telecommunications
Experience
TeleTech February 2014 - Present
Macy's October 2013 - January 2014
Indigo Sky Casino March 2013 - November 2013
Family Market March 2010 - March 2013
Alice Irenes August 2008 - June 2011
Skills
Retail, Cashiering, Retail Sales, Customer Service, Sales, Fashion, Telecommunications, Credit Cards
Education
Missouri State University 2014 — 2016
Bachelor's degree, Accounting
Crowder College 2009 — 2013
Associate's degree, General Studies
TeleTech February 2014 - Present
Macy's October 2013 - January 2014
Indigo Sky Casino March 2013 - November 2013
Family Market March 2010 - March 2013
Alice Irenes August 2008 - June 2011
Skills
Retail, Cashiering, Retail Sales, Customer Service, Sales, Fashion, Telecommunications, Credit Cards
Education
Missouri State University 2014 — 2016
Bachelor's degree, Accounting
Crowder College 2009 — 2013
Associate's degree, General Studies
Joe Schlosser's TeleTech Experience March 2013 - May 2015
Job Director, Voice Engineering at TeleTech
Industry Information Technology and Services
Experience
TeleTech March 2013 - May 2015
TeleTech March 2012 - March 2013
TeleTech Government Solutions LLC December 2008 - March 2012
TeleTech Holdings October 2005 - December 2008
Cheaptickets.com / Trip Network / Cendant May 2003 - October 2005
United States Air Force April 1983 - May 2003
US Air Force 1999 - 2003
Skills
Enterprise Architecture, Systems Engineering, System Architecture, IT Management, Leadership, Information Technology, Cross-functional Team..., Integration, ITIL, Cloud Computing, Data Center, Disaster Recovery, IT Operations, Security, SaaS, Outsourcing, Program Management, Project Management, IT Service Management, Service Delivery, Computer Security, Vendor Management, Enterprise Software, SDLC, Agile Methodologies, Software Documentation, Network Administration, Cisco Technologies, IT Strategy, Infrastructure, Solution Architecture, Network Security, IaaS, System Administration, Servers, Databases, Oracle, Active Directory, Contact Centers, Telecommunications, SIP, VMware, Process Improvement
Education
Community College of the Air Force
Management Information Systems
St. Meinrad College Seminary 1980 — 1983
Biological Science
TeleTech March 2013 - May 2015
TeleTech March 2012 - March 2013
TeleTech Government Solutions LLC December 2008 - March 2012
TeleTech Holdings October 2005 - December 2008
Cheaptickets.com / Trip Network / Cendant May 2003 - October 2005
United States Air Force April 1983 - May 2003
US Air Force 1999 - 2003
Skills
Enterprise Architecture, Systems Engineering, System Architecture, IT Management, Leadership, Information Technology, Cross-functional Team..., Integration, ITIL, Cloud Computing, Data Center, Disaster Recovery, IT Operations, Security, SaaS, Outsourcing, Program Management, Project Management, IT Service Management, Service Delivery, Computer Security, Vendor Management, Enterprise Software, SDLC, Agile Methodologies, Software Documentation, Network Administration, Cisco Technologies, IT Strategy, Infrastructure, Solution Architecture, Network Security, IaaS, System Administration, Servers, Databases, Oracle, Active Directory, Contact Centers, Telecommunications, SIP, VMware, Process Improvement
Education
Community College of the Air Force
Management Information Systems
St. Meinrad College Seminary 1980 — 1983
Biological Science
Alexandra Pujolas's TeleTech Experience January 2012 - April 2012
Job Brand Rep at Justice
Industry Retail
Experience
Justice June 2014 - Present
DICK'S Sporting Goods October 2012 - December 2012
Event Network March 2010 - August 2012
TeleTech January 2012 - April 2012
Skills
Merchandising, Retail, Customer Service, Social Media, Social Networking, Sales, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel
Education
Cuyahoga Community College 2011 — 2014
Political Science and Government
The University of Akron 2010 — 2011
Electronic Classroom of Tomorrow (ECOT) 2007 — 2010
High School Diploma
Justice June 2014 - Present
DICK'S Sporting Goods October 2012 - December 2012
Event Network March 2010 - August 2012
TeleTech January 2012 - April 2012
Skills
Merchandising, Retail, Customer Service, Social Media, Social Networking, Sales, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel
Education
Cuyahoga Community College 2011 — 2014
Political Science and Government
The University of Akron 2010 — 2011
Electronic Classroom of Tomorrow (ECOT) 2007 — 2010
High School Diploma
Andreas Wieman Andreas Wieman's TeleTech Experience February 2010 - February 2012
Job Delivery Project Executive at Concentrix
Industry Outsourcing/Offshoring
Experience
Concentrix February 2014 - Present
IBM October 2013 - January 2014
IBM February 2012 - September 2013
TeleTech February 2010 - February 2012
TeleTech 2008 - February 2010
TeleTech 2002 - 2008
Skills
Business Management, New Business Development, Operations Management, Operational Excellence, Workforce Management, Training & Development, Training Delivery, Profit & Loss Management, Creative Strategy, Revenue Forecasting, Forecast Modeling, Client Services, Client Relationship..., Contract Negotiations, Contract Development, Change Management, Organizational..., Cost Reduction, Pre-sales, Business Assessments, International Project..., Account Management, Team Building, Management, CRM, Start-ups, Employee Training, Call Centers, Service Delivery, Leadership, Contract Management, Program Management, Contract Negotiation, Forecasting, Business, Customer Experience, BPO, Training, Team Leadership, Coaching, Strategic Financial..., Customer Satisfaction, Strategy, Vendor Management, Income Statement, Outsourcing, Performance Management, Process Improvement, Business Process, Financial Services
Education
Cornell University - Johnson Graduate School of Management 2008 — 2008
Certificate, Executive Leadership
Penn State University 1999 — 2001
Creative Writing
Concentrix February 2014 - Present
IBM October 2013 - January 2014
IBM February 2012 - September 2013
TeleTech February 2010 - February 2012
TeleTech 2008 - February 2010
TeleTech 2002 - 2008
Skills
Business Management, New Business Development, Operations Management, Operational Excellence, Workforce Management, Training & Development, Training Delivery, Profit & Loss Management, Creative Strategy, Revenue Forecasting, Forecast Modeling, Client Services, Client Relationship..., Contract Negotiations, Contract Development, Change Management, Organizational..., Cost Reduction, Pre-sales, Business Assessments, International Project..., Account Management, Team Building, Management, CRM, Start-ups, Employee Training, Call Centers, Service Delivery, Leadership, Contract Management, Program Management, Contract Negotiation, Forecasting, Business, Customer Experience, BPO, Training, Team Leadership, Coaching, Strategic Financial..., Customer Satisfaction, Strategy, Vendor Management, Income Statement, Outsourcing, Performance Management, Process Improvement, Business Process, Financial Services
Education
Cornell University - Johnson Graduate School of Management 2008 — 2008
Certificate, Executive Leadership
Penn State University 1999 — 2001
Creative Writing
Kathy Wilhelm, CPP Kathy Wilhelm, CPP's TeleTech Experience December 1999 - March 2000
Job Payroll & Service Center Manager at Simpson Housing
Industry Real Estate
Experience
Simpson Housing April 2000 - Present
TeleTech December 1999 - March 2000
TeleTech July 1998 - December 1999
Browning Ferris Industries March 1995 - July 1998
Club Sports International May 1993 - March 1995
Skills
Human Resources, Payroll, HRIS, ADP Payroll, Training, Employee Benefits, Microsoft Excel, Auditing, Management, Budgets, Employee Relations, Accruals, Administration, Bank Reconciliation, Sales, Performance Management, Deferred Compensation
Education
TH Pickens 1987 — 1989
Licence
Community College of Aurora
Simpson Housing April 2000 - Present
TeleTech December 1999 - March 2000
TeleTech July 1998 - December 1999
Browning Ferris Industries March 1995 - July 1998
Club Sports International May 1993 - March 1995
Skills
Human Resources, Payroll, HRIS, ADP Payroll, Training, Employee Benefits, Microsoft Excel, Auditing, Management, Budgets, Employee Relations, Accruals, Administration, Bank Reconciliation, Sales, Performance Management, Deferred Compensation
Education
TH Pickens 1987 — 1989
Licence
Community College of Aurora
David Edward Owen David Edward Owen's TeleTech Experience April 1999 - May 2000
Job Photographer
Industry Consumer Goods
Experience
U.S November 2008 - Present
Lockheed Martin November 2007 - June 2009
Alorica October 2006 - November 2007
Electronic Data Systems April 2005 - July 2006
IBM Global Services February 2001 - August 2004
Vista Information Technologies May 2000 - February 2001
Teletech April 1999 - May 2000
Skills
Mandarin Chinese, Troubleshooting, Technical Support, Blackberry, Visio, Software Documentation, Customer Relations, Software & Hardware..., Macintosh Computers /..., Windows Based Computers..., Microsoft Office, Digital Photography, Event Photography, Courtroom Procedure, Domestic Violence..., Legal Research, Forensic Analysis &..., Storage, Marketing, Negotiation, Budgets, Entrepreneurship
Education
Colorado Technical University 2007 — 2012
BS, Forensic Investigation
Community Colloge of Denver 1998 — 2000
Computer Science, Computer Networking
U.S November 2008 - Present
Lockheed Martin November 2007 - June 2009
Alorica October 2006 - November 2007
Electronic Data Systems April 2005 - July 2006
IBM Global Services February 2001 - August 2004
Vista Information Technologies May 2000 - February 2001
Teletech April 1999 - May 2000
Skills
Mandarin Chinese, Troubleshooting, Technical Support, Blackberry, Visio, Software Documentation, Customer Relations, Software & Hardware..., Macintosh Computers /..., Windows Based Computers..., Microsoft Office, Digital Photography, Event Photography, Courtroom Procedure, Domestic Violence..., Legal Research, Forensic Analysis &..., Storage, Marketing, Negotiation, Budgets, Entrepreneurship
Education
Colorado Technical University 2007 — 2012
BS, Forensic Investigation
Community Colloge of Denver 1998 — 2000
Computer Science, Computer Networking
Dimas Alves Dimas Alves's TeleTech Experience March 2009 - April 2013
Job Student at Johnson & Wales University
Industry Banking
Experience
Bank of America 2013 - Present
TeleTech March 2009 - April 2013
Jump Stop June 2006 - December 2008
Skills
Customer Service, Training, Troubleshooting, Sales, Microsoft Excel, Microsoft Office, Microsoft Word
Education
Johnson and Wales University 2013 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General, Junior
Columbia College 2012 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General, Junior
Bank of America 2013 - Present
TeleTech March 2009 - April 2013
Jump Stop June 2006 - December 2008
Skills
Customer Service, Training, Troubleshooting, Sales, Microsoft Excel, Microsoft Office, Microsoft Word
Education
Johnson and Wales University 2013 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General, Junior
Columbia College 2012 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General, Junior
Valencia Smith Valencia Smith's TeleTech Experience August 2010 - May 2012
Job basket maker
Industry Marketing and Advertising
Experience
American Support March 2015 - Present
Sears Holdings Corporation September 2012 - September 2014
TeleTech August 2010 - May 2012
Education
Columbus State University 2006 — 2012
Accounting & Marketing
American Support March 2015 - Present
Sears Holdings Corporation September 2012 - September 2014
TeleTech August 2010 - May 2012
Education
Columbus State University 2006 — 2012
Accounting & Marketing
Aaron Perrotte's TeleTech Experience April 2013 - Present
Job System Software Senior Programmer at TeleTech
Industry Graphic Design
Experience
TeleTech April 2013 - Present
Dish Network July 2012 - April 2013
Dish Network December 2010 - July 2012
Jeppesen December 2007 - July 2009
Skills
Flash Development (AS2..., Graphic Design, CSS, JavaScript, HTML, Photoshop, Illustrator, InDesign, XML, Desktop Publishing, MySQL, Web Development, E-Learning, ActionScript, JIVE, HTML 5, HTML5, Customer Service, Flash, Management, Usability, Web Design
Education
Metropolitan State University of Denver 2003 — 2009
BS, Technical Communications
Community College of Aurora 2000 — 2003
Associate of Science (AS)
Community College of Aurora 2000 — 2003
Associate of Applied Technology
TeleTech April 2013 - Present
Dish Network July 2012 - April 2013
Dish Network December 2010 - July 2012
Jeppesen December 2007 - July 2009
Skills
Flash Development (AS2..., Graphic Design, CSS, JavaScript, HTML, Photoshop, Illustrator, InDesign, XML, Desktop Publishing, MySQL, Web Development, E-Learning, ActionScript, JIVE, HTML 5, HTML5, Customer Service, Flash, Management, Usability, Web Design
Education
Metropolitan State University of Denver 2003 — 2009
BS, Technical Communications
Community College of Aurora 2000 — 2003
Associate of Science (AS)
Community College of Aurora 2000 — 2003
Associate of Applied Technology
Loreal Couch Loreal Couch's TeleTech Experience June 2012 - October 2012
Job Quality Control at Horizons Incorporated
Industry Consumer Goods
Experience
Horizons Incorporated March 2013 - Present
TeleTech June 2012 - October 2012
Plasmacare September 2010 - April 2011
North Coast Medical January 2008 - August 2008
Skills
Telephone Reception, ICD-9, CPT, Medical Terminology, Computerized Systems, Microsoft Office, Microsoft Excel, Microsoft Word, 10 Key, Appointment Scheduling, Receptionist Duties, Medical Billing, Medical Records
Education
Cuyahoga Community College 2008 — 2013
Health Information Management
Remington College 2007 — 2008
Certificate, Medical Insurance Specialist/Medical Biller
Horizons Incorporated March 2013 - Present
TeleTech June 2012 - October 2012
Plasmacare September 2010 - April 2011
North Coast Medical January 2008 - August 2008
Skills
Telephone Reception, ICD-9, CPT, Medical Terminology, Computerized Systems, Microsoft Office, Microsoft Excel, Microsoft Word, 10 Key, Appointment Scheduling, Receptionist Duties, Medical Billing, Medical Records
Education
Cuyahoga Community College 2008 — 2013
Health Information Management
Remington College 2007 — 2008
Certificate, Medical Insurance Specialist/Medical Biller
Shayna Tyler Shayna Tyler's TeleTech Experience October 2014 - Present
Job ...
Industry Telecommunications
Experience
TeleTech October 2014 - Present
Cage Gear & Machine LLC June 2012 - March 2013
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Access, Customer Satisfaction, Data Entry, Outlook, Team Leadership, Time Management, Training, Public Speaking, Team Building, Strategic Planning, Teaching
Education
Colorado Technical University 2014 — 2016
Associates, Healthcare Administration
TeleTech October 2014 - Present
Cage Gear & Machine LLC June 2012 - March 2013
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Access, Customer Satisfaction, Data Entry, Outlook, Team Leadership, Time Management, Training, Public Speaking, Team Building, Strategic Planning, Teaching
Education
Colorado Technical University 2014 — 2016
Associates, Healthcare Administration
Matt Fry Matt Fry's TeleTech Experience January 2011 - May 2012
Job Managing Director, North America at Symbio
Industry Information Technology and Services
Experience
Symbio September 2014 - Present
Bleum May 2012 - August 2014
TeleTech January 2011 - May 2012
Accenture July 2005 - December 2010
KANA Software January 2000 - January 2005
Kana Software, Inc. March 2000 - March 2003
CSC January 1996 - March 2000
Skills
Program Management, Outsourcing, CRM, Product Development, SDLC, BPO, Strategy, Enterprise Software, Management, Offshoring, Marketing Strategy, Leadership, Negotiation, Sales Management, Account Management, Cross-functional Team..., Project Management, SaaS, Software Development, Solution Selling, Team Management, Cloud Computing, E-commerce, Integration, Start-ups, Product Management, Business Process, Executive Management, Management Consulting, Salesforce.com, Strategic Partnerships, Business Development, Process Improvement, Professional Services, Vendor Management, Sales, Change Management, Digital Marketing, Business Intelligence, Consulting
Education
University of Denver - Daniels College of Business 2001 — 2003
MBA, International Business
University of Iowa - Henry B. Tippie College of Business 1992 — 1996
BBA, Marketing
Curtin University of Technology 1995 — 1995
Marketing
Symbio September 2014 - Present
Bleum May 2012 - August 2014
TeleTech January 2011 - May 2012
Accenture July 2005 - December 2010
KANA Software January 2000 - January 2005
Kana Software, Inc. March 2000 - March 2003
CSC January 1996 - March 2000
Skills
Program Management, Outsourcing, CRM, Product Development, SDLC, BPO, Strategy, Enterprise Software, Management, Offshoring, Marketing Strategy, Leadership, Negotiation, Sales Management, Account Management, Cross-functional Team..., Project Management, SaaS, Software Development, Solution Selling, Team Management, Cloud Computing, E-commerce, Integration, Start-ups, Product Management, Business Process, Executive Management, Management Consulting, Salesforce.com, Strategic Partnerships, Business Development, Process Improvement, Professional Services, Vendor Management, Sales, Change Management, Digital Marketing, Business Intelligence, Consulting
Education
University of Denver - Daniels College of Business 2001 — 2003
MBA, International Business
University of Iowa - Henry B. Tippie College of Business 1992 — 1996
BBA, Marketing
Curtin University of Technology 1995 — 1995
Marketing
Travis Tenschert's TeleTech Experience April 2011 - Present
Job Student at Columbia College
Industry
Experience
TeleTech April 2011 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Social Media, Public Speaking, English, Windows, Time Management, Team Leadership, Teaching, Outlook, Sales, Social Networking, Call Centers, Training, Troubleshooting, Telephone Skills, Inventory Management, Customer Experience, Cashiering, Critical Thinking, Leadership, Customer Satisfaction, Research, Management, Data Entry, Coaching, Technical Support
Education
Columbia College 2011 — 2015
Bachelor of Science (BS), Business Administration and Management, General
Columbia College 2011 — 2015
Bachelor of Science (B.S.), Human Resources Management/Personnel Administration, General
TeleTech April 2011 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Social Media, Public Speaking, English, Windows, Time Management, Team Leadership, Teaching, Outlook, Sales, Social Networking, Call Centers, Training, Troubleshooting, Telephone Skills, Inventory Management, Customer Experience, Cashiering, Critical Thinking, Leadership, Customer Satisfaction, Research, Management, Data Entry, Coaching, Technical Support
Education
Columbia College 2011 — 2015
Bachelor of Science (BS), Business Administration and Management, General
Columbia College 2011 — 2015
Bachelor of Science (B.S.), Human Resources Management/Personnel Administration, General
Ariel Alberto Banos's TeleTech Experience December 2013 - February 2014
Job AIG Operations
Industry Financial Services
Experience
AIG Advisor Group May 2015 - Present
AIG Advisor Group June 2014 - May 2015
Sprint February 2014 - June 2014
TeleTech December 2013 - February 2014
Wells Fargo June 2011 - August 2013
Wells Fargo November 2010 - June 2011
JPMorgan Chase September 2005 - October 2010
Skills
Microsoft Word, Investments, Retail Banking, Private Banking, Relationship Management, Microsoft Excel, Microsoft Office, Office Management, Office Administration, Computer Repair, Computers, Banking, CRM, Sales, Management
Education
CUNY New York City College of Technology 2003 — 2006
Associates Degree, Micro Computer Business Systems
AIG Advisor Group May 2015 - Present
AIG Advisor Group June 2014 - May 2015
Sprint February 2014 - June 2014
TeleTech December 2013 - February 2014
Wells Fargo June 2011 - August 2013
Wells Fargo November 2010 - June 2011
JPMorgan Chase September 2005 - October 2010
Skills
Microsoft Word, Investments, Retail Banking, Private Banking, Relationship Management, Microsoft Excel, Microsoft Office, Office Management, Office Administration, Computer Repair, Computers, Banking, CRM, Sales, Management
Education
CUNY New York City College of Technology 2003 — 2006
Associates Degree, Micro Computer Business Systems
Michael Thigpen's TeleTech Experience July 2014 - Present
Job Director, Technical Project Management and Technical Solutions
Industry Outsourcing/Offshoring
Experience
TeleTech July 2014 - Present
TeleTech September 2013 - July 2014
TeleTech February 2011 - September 2013
TeleTech February 2009 - February 2011
TeleTech June 2008 - February 2009
Nestlé Purina North America 2004 - 2008
US Army August 1998 - August 2000
Skills
Vendor Management, BPO, Process Improvement, CRM, Project Management, Operations Management, Outsourcing, Call Centers, Call Center, Customer Experience, Telecommunications, Workforce Management, Program Management, Team Building, Management, Training, Servers, Team Leadership, Leadership, Customer Satisfaction, Contact Centers, Team Management, Business Process, Negotiation, ITIL, Manage Client..., Contract Negotiation, Procurement, Network Architecture, Network Engineering, Network Security..., Quality Assurance, Reporting & Analysis
Education
Columbia College 2007 — 2011
Masters, Criminal Justice
Columbia College 2003 — 2007
Bachelor, Criminal Justice
TeleTech July 2014 - Present
TeleTech September 2013 - July 2014
TeleTech February 2011 - September 2013
TeleTech February 2009 - February 2011
TeleTech June 2008 - February 2009
Nestlé Purina North America 2004 - 2008
US Army August 1998 - August 2000
Skills
Vendor Management, BPO, Process Improvement, CRM, Project Management, Operations Management, Outsourcing, Call Centers, Call Center, Customer Experience, Telecommunications, Workforce Management, Program Management, Team Building, Management, Training, Servers, Team Leadership, Leadership, Customer Satisfaction, Contact Centers, Team Management, Business Process, Negotiation, ITIL, Manage Client..., Contract Negotiation, Procurement, Network Architecture, Network Engineering, Network Security..., Quality Assurance, Reporting & Analysis
Education
Columbia College 2007 — 2011
Masters, Criminal Justice
Columbia College 2003 — 2007
Bachelor, Criminal Justice
Deborah Pirollo's TeleTech Experience March 1998 - March 2004
Job HR/Corporate Trainer at DMEautomotive
Industry Professional Training & Coaching
Experience
DMEautomotive November 2008 - Present
Chase March 2004 - June 2008
TeleTech March 1998 - March 2004
Skills
Training Delivery, Customer Service, Sales, Call Centers, Customer Retention, Team Building, Program Management, Process Improvement, Call Center, Onboarding, Learning Management..., Adult Learning Theory, Employee Orientations, Salesforce Training, Management, Human Resources, Lead Generation, Call Center Management, Sales and Technical..., Budget & Unit Cost..., Business Writing, Accelerated Learning..., Customer Relations, Scorecard Design, Computer Based Training..., Curriculum Design, Lean Thinking
Education
Rollins College 2000 — 2000
Certification
Daytona Beach Community College 1987 — 1989
Associate of Science (A.S.)
DHS
DMEautomotive November 2008 - Present
Chase March 2004 - June 2008
TeleTech March 1998 - March 2004
Skills
Training Delivery, Customer Service, Sales, Call Centers, Customer Retention, Team Building, Program Management, Process Improvement, Call Center, Onboarding, Learning Management..., Adult Learning Theory, Employee Orientations, Salesforce Training, Management, Human Resources, Lead Generation, Call Center Management, Sales and Technical..., Budget & Unit Cost..., Business Writing, Accelerated Learning..., Customer Relations, Scorecard Design, Computer Based Training..., Curriculum Design, Lean Thinking
Education
Rollins College 2000 — 2000
Certification
Daytona Beach Community College 1987 — 1989
Associate of Science (A.S.)
DHS
Aissatou Ndiaye's TeleTech Experience October 2012 - May 2013
Job Student Assistant IT at University of HoustonDowntown
Industry Education Management
Experience
University of Houston-Downtown April 2015 - Present
University of Houston-Downtown October 2014 - Present
University of Houston-Downtown September 2014 - April 2015
TeleTech October 2012 - May 2013
CTIC Dakar June 2011 - May 2012
Regus August 2009 - June 2011
Skills
Customer Service, Troubleshooting, Technical Support, Software Documentation, Training, Billing Systems, Strategic Planning, Team Management, Project Management, Research, Inventory Management, Fundraising, Social Networking, Product Marketing, Event Planning, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Higher Education, WordPress, PeopleSoft, Joomla, Avaya IP Telephony, Basic HTML, Teaching, Data Analysis, Negotiation, SharePoint, SQL, Editing
Education
University of Houston-Downtown 2013 — 2016
Bachelor's degree, Enterprise Information Systems
Institut Superieur de Management- ISM Dakar 2007 — 2008
Bachelor's degree, Business Administration and Management, General
Cuyahoga Community College 2004 — 2006
Associate's degree, International Business/Trade/Commerce
University of Houston-Downtown April 2015 - Present
University of Houston-Downtown October 2014 - Present
University of Houston-Downtown September 2014 - April 2015
TeleTech October 2012 - May 2013
CTIC Dakar June 2011 - May 2012
Regus August 2009 - June 2011
Skills
Customer Service, Troubleshooting, Technical Support, Software Documentation, Training, Billing Systems, Strategic Planning, Team Management, Project Management, Research, Inventory Management, Fundraising, Social Networking, Product Marketing, Event Planning, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Higher Education, WordPress, PeopleSoft, Joomla, Avaya IP Telephony, Basic HTML, Teaching, Data Analysis, Negotiation, SharePoint, SQL, Editing
Education
University of Houston-Downtown 2013 — 2016
Bachelor's degree, Enterprise Information Systems
Institut Superieur de Management- ISM Dakar 2007 — 2008
Bachelor's degree, Business Administration and Management, General
Cuyahoga Community College 2004 — 2006
Associate's degree, International Business/Trade/Commerce
Amanda Arseneau Amanda Arseneau's TeleTech Experience March 2015 - April 2015
Job Center Sales Agent at UHaul International, Inc.
Industry Computer Software
Experience
U-Haul International, Inc. May 2015 - Present
Amanda's Treasure Dungeon September 2009 - Present
TeleTech March 2015 - April 2015
Wood Personnel Services November 2014 - December 2014
HSN October 2013 - October 2014
Sykes Enterprises, Inc. March 2012 - October 2013
Avon October 2009 - January 2013
Comdata January 2011 - March 2012
Coldwell Banker Real Estate February 2010 - March 2011
Innlink Central Reservation Center March 2010 - December 2010
Skills
REALTOR, Management, Training, Budgets, Retail, Sales, Technical Support, Financial Analysis, Database Administration, Time Management, Marketing, Customer Service, Analysis, Customer Support, Data Analysis, Microsoft Excel, Leadership, Team Building
Education
Cumberland University 1995 — 2001
BBA & MBA, Business Administration, Information Systems, Accounting
Tennessee Real Estate Educational System, Inc. 2009 — 2009
Affiliate Broker License, Real Estate
Cumberland University 1995 — 2001
Master of Business Administration (MBA)
Friendship Christian School 1989 — 1995
U-Haul International, Inc. May 2015 - Present
Amanda's Treasure Dungeon September 2009 - Present
TeleTech March 2015 - April 2015
Wood Personnel Services November 2014 - December 2014
HSN October 2013 - October 2014
Sykes Enterprises, Inc. March 2012 - October 2013
Avon October 2009 - January 2013
Comdata January 2011 - March 2012
Coldwell Banker Real Estate February 2010 - March 2011
Innlink Central Reservation Center March 2010 - December 2010
Skills
REALTOR, Management, Training, Budgets, Retail, Sales, Technical Support, Financial Analysis, Database Administration, Time Management, Marketing, Customer Service, Analysis, Customer Support, Data Analysis, Microsoft Excel, Leadership, Team Building
Education
Cumberland University 1995 — 2001
BBA & MBA, Business Administration, Information Systems, Accounting
Tennessee Real Estate Educational System, Inc. 2009 — 2009
Affiliate Broker License, Real Estate
Cumberland University 1995 — 2001
Master of Business Administration (MBA)
Friendship Christian School 1989 — 1995
Makia Peevy Makia Peevy's TeleTech Experience February 1997 - November 1997
Job Assistant Manager at Echelon Property Group, LLC
Industry Real Estate
Experience
Adams County Housing Authority August 2015 - Present
Echelon Property Group, LLC May 2012 - July 2015
Hope Communities, Inc. October 2009 - March 2012
Hope Communities April 2009 - March 2012
HOPE" day April 2009 - October 2009
DIRECTV July 2007 - June 2008
Clyburn at Stapleton November 2006 - May 2007
Foley's May 2003 - March 2005
Shead's Fish August 1998 - October 2003
TeleTech February 1997 - November 1997
Skills
Inventory Management, Real Estate, Property Management, Customer Relations, Customer Service, Customer Satisfaction, Customer Retention, Leasing, Organizing, Business Management, Invoicing, Accounts Receivable, Process Scheduler, Management, Sales, Microsoft Excel, Budgets, Fair Housing, Marketing, Yardi, Leases, Affordable Housing, Event Planning, Apartments, Lease Administration, Team Building, Residential Homes, Property, Rentals, LIHTC, Tax Credits, Social Networking
Education
Community College of Aurora 2011 — 2013
Associate of Applied Science, Business Management
Fair Housing 2009 — 2011
East High School 1993 — 1997
Adams County Housing Authority August 2015 - Present
Echelon Property Group, LLC May 2012 - July 2015
Hope Communities, Inc. October 2009 - March 2012
Hope Communities April 2009 - March 2012
HOPE" day April 2009 - October 2009
DIRECTV July 2007 - June 2008
Clyburn at Stapleton November 2006 - May 2007
Foley's May 2003 - March 2005
Shead's Fish August 1998 - October 2003
TeleTech February 1997 - November 1997
Skills
Inventory Management, Real Estate, Property Management, Customer Relations, Customer Service, Customer Satisfaction, Customer Retention, Leasing, Organizing, Business Management, Invoicing, Accounts Receivable, Process Scheduler, Management, Sales, Microsoft Excel, Budgets, Fair Housing, Marketing, Yardi, Leases, Affordable Housing, Event Planning, Apartments, Lease Administration, Team Building, Residential Homes, Property, Rentals, LIHTC, Tax Credits, Social Networking
Education
Community College of Aurora 2011 — 2013
Associate of Applied Science, Business Management
Fair Housing 2009 — 2011
East High School 1993 — 1997
Robin Levy Robin Levy's TeleTech Experience June 2005 - January 2006
Job Senior Development Officer at Phoenix Youth Programs
Industry Nonprofit Organization Management
Experience
Phoenix Youth Programs August 2014 - Present
Laing House March 2012 - August 2014
Nova Scotia Nature Trust January 2009 - March 2012
AIDS Coalition of Nova Scotia February 2008 - January 2009
Halifax Sexual Health Centre February 2006 - February 2008
TeleTech June 2005 - January 2006
Mount Saint Vincent University - Conference Services May 2002 - August 2002
Parker Street Food & Furniture Bank September 1999 - August 2000
Skills
Fundraising, Nonprofits, Volunteer Management, Event Planning, Press Releases, Grant Writing, Social Media, Newsletters, Public Relations, Facebook, Public Speaking, Program Development, Volunteering, Non-profit..., Community Outreach, Media Relations, Annual Giving, Community Development, Non-profit Board..., Marketing Strategy, Volunteer Training, Volunteer Recruiting, Fundraisers, Community Organizing, Charities, Philanthropy, Stewardship, Donor Management, Leadership, Strategic Planning, Sponsorship, Proposal Writing, Raiser's Edge, Writing Skills, Donor Relations, Microsoft Office, Non-profits, Annual Campaign, Direct Mail Fundraising, Donor Recognition, Strategic Communications, Grants, Prospect Research, Board Development, Program Evaluation, Editing, Report Writing, Adobe Photoshop, Adobe InDesign, Multi-tasking
Education
Dalhousie University 2003 — 2005
Bachelor of Management, Business Administration and Management, General
Mount Saint Vincent University 2000 — 2003
Bachelor of Arts, Double Major: English & History Minor: Political Science
Sandy Lake Academy 1991 — 1997
7-12
South Lancaster Academy 1987 — 1991
Phoenix Youth Programs August 2014 - Present
Laing House March 2012 - August 2014
Nova Scotia Nature Trust January 2009 - March 2012
AIDS Coalition of Nova Scotia February 2008 - January 2009
Halifax Sexual Health Centre February 2006 - February 2008
TeleTech June 2005 - January 2006
Mount Saint Vincent University - Conference Services May 2002 - August 2002
Parker Street Food & Furniture Bank September 1999 - August 2000
Skills
Fundraising, Nonprofits, Volunteer Management, Event Planning, Press Releases, Grant Writing, Social Media, Newsletters, Public Relations, Facebook, Public Speaking, Program Development, Volunteering, Non-profit..., Community Outreach, Media Relations, Annual Giving, Community Development, Non-profit Board..., Marketing Strategy, Volunteer Training, Volunteer Recruiting, Fundraisers, Community Organizing, Charities, Philanthropy, Stewardship, Donor Management, Leadership, Strategic Planning, Sponsorship, Proposal Writing, Raiser's Edge, Writing Skills, Donor Relations, Microsoft Office, Non-profits, Annual Campaign, Direct Mail Fundraising, Donor Recognition, Strategic Communications, Grants, Prospect Research, Board Development, Program Evaluation, Editing, Report Writing, Adobe Photoshop, Adobe InDesign, Multi-tasking
Education
Dalhousie University 2003 — 2005
Bachelor of Management, Business Administration and Management, General
Mount Saint Vincent University 2000 — 2003
Bachelor of Arts, Double Major: English & History Minor: Political Science
Sandy Lake Academy 1991 — 1997
7-12
South Lancaster Academy 1987 — 1991
Aaron Galer Aaron Galer's TeleTech Experience February 2015 - Present
Job Senior Accountant, Revenue Assurance
Industry Accounting
Experience
TeleTech February 2015 - Present
TeleTech October 2014 - Present
TeleTech October 2012 - Present
G4S Security Services September 2005 - October 2012
Xcel Energy 2006 - 2012
Mike Naughton Ford, Lithia Chrysler/Jeep, Broadway Dodge September 2002 - August 2005
US Army January 1995 - June 1999
Skills
Personal Security, CCTV, Security Management, Loss Prevention, Security, Customer Service, Background Checks, First Aid, Customer Satisfaction, Sales, Criminal Investigations, Negotiation, Team Building, Analysis, Access Control
Education
University of Colorado at Denver 2010 — 2012
Bachelor of Science, Business Administration; Accounting & Information Systems, 3.657
Community College of Aurora 2008 — 2010
Associate of Arts, Business, 3.84
TeleTech February 2015 - Present
TeleTech October 2014 - Present
TeleTech October 2012 - Present
G4S Security Services September 2005 - October 2012
Xcel Energy 2006 - 2012
Mike Naughton Ford, Lithia Chrysler/Jeep, Broadway Dodge September 2002 - August 2005
US Army January 1995 - June 1999
Skills
Personal Security, CCTV, Security Management, Loss Prevention, Security, Customer Service, Background Checks, First Aid, Customer Satisfaction, Sales, Criminal Investigations, Negotiation, Team Building, Analysis, Access Control
Education
University of Colorado at Denver 2010 — 2012
Bachelor of Science, Business Administration; Accounting & Information Systems, 3.657
Community College of Aurora 2008 — 2010
Associate of Arts, Business, 3.84
Damian Deak Damian Deak's TeleTech Experience July 2011 - Present
Job Customer service TeleTech
Industry Outsourcing/Offshoring
Experience
Day Hyundai March 2015 - Present
TeleTech July 2011 - Present
Skills
Violin, Painting, Sales, Avaya, Employee Training, IEX, Team Leadership, Call Centers, Customer Experience, Customer Service, Team Management, Training, Workforce Management, Customer Satisfaction
Education
Concord University 2011 — 2011
Day Hyundai March 2015 - Present
TeleTech July 2011 - Present
Skills
Violin, Painting, Sales, Avaya, Employee Training, IEX, Team Leadership, Call Centers, Customer Experience, Customer Service, Team Management, Training, Workforce Management, Customer Satisfaction
Education
Concord University 2011 — 2011
Tamika Mays's TeleTech Experience August 2014 - Present
Job Sales Representative at TeleTech
Industry Consumer Services
Experience
TeleTech August 2014 - Present
JewelsByJuici November 2012 - Present
Apple June 2013 - February 2014
ACS October 2011 - October 2012
Comcast July 2009 - October 2011
PFSweb February 2008 - September 2009
Carrier Corporation June 2007 - May 2009
Solectron June 2006 - March 2008
First Data/Concord EFS April 2003 - October 2006
Skills
Call Center, Customer Retention, Team Leadership, Customer Satisfaction, Troubleshooting, Marketing Communications, Call Centers, Sales, Customer Service, Management, Customer Experience, Account Management, Technical Support, Telecommunications, Wireless, Social Networking, Microsoft Office, Microsoft Excel, Computer Hardware, VoIP, Mobile Devices, Microsoft Word, Windows, Solution Selling, PowerPoint, Outlook, Selling, Direct Sales, Business Analysis, Training
Education
Concorde Career College-Memphis 2014 — 2014
Medical Office Assistant/Specialist
Byalia High 1987 — 1991
Diploma
TeleTech August 2014 - Present
JewelsByJuici November 2012 - Present
Apple June 2013 - February 2014
ACS October 2011 - October 2012
Comcast July 2009 - October 2011
PFSweb February 2008 - September 2009
Carrier Corporation June 2007 - May 2009
Solectron June 2006 - March 2008
First Data/Concord EFS April 2003 - October 2006
Skills
Call Center, Customer Retention, Team Leadership, Customer Satisfaction, Troubleshooting, Marketing Communications, Call Centers, Sales, Customer Service, Management, Customer Experience, Account Management, Technical Support, Telecommunications, Wireless, Social Networking, Microsoft Office, Microsoft Excel, Computer Hardware, VoIP, Mobile Devices, Microsoft Word, Windows, Solution Selling, PowerPoint, Outlook, Selling, Direct Sales, Business Analysis, Training
Education
Concorde Career College-Memphis 2014 — 2014
Medical Office Assistant/Specialist
Byalia High 1987 — 1991
Diploma
Raj Manghnani Raj Manghnani's TeleTech Experience September 2000 - May 2002
Job Enterprise Software Marketing
Industry Marketing and Advertising
Experience
SAP January 2014 - Present
Oracle September 2004 - December 2013
TeleTech September 2000 - May 2002
Skills
Lead Generation, Business Development, Go-to-market Strategy, Program Management, Management, SaaS, Enterprise Software, CRM, Thought Leadership, Business Intelligence, Solution Selling, Cloud Computing, Account Management, Demand Generation, Salesforce.com, Professional Services, Pre-sales, New Business Development, Business Alliances, Business Analysis, Marketing, Sales Management, Analytics, Marketing Strategy, Strategic Partnerships
Education
Concordia University 2002 — 2004
MBA, Marketing and Finance
University of Pune 1990 — 1995
B Engg, Industrial Electronics
SAP January 2014 - Present
Oracle September 2004 - December 2013
TeleTech September 2000 - May 2002
Skills
Lead Generation, Business Development, Go-to-market Strategy, Program Management, Management, SaaS, Enterprise Software, CRM, Thought Leadership, Business Intelligence, Solution Selling, Cloud Computing, Account Management, Demand Generation, Salesforce.com, Professional Services, Pre-sales, New Business Development, Business Alliances, Business Analysis, Marketing, Sales Management, Analytics, Marketing Strategy, Strategic Partnerships
Education
Concordia University 2002 — 2004
MBA, Marketing and Finance
University of Pune 1990 — 1995
B Engg, Industrial Electronics
Theodore Cousins's TeleTech Experience June 2014 - Present
Job North America Site Technology Manager
Industry Information Technology and Services
Experience
TeleTech June 2014 - Present
TeleTech June 2013 - June 2014
TeleTech October 2011 - June 2014
TeleTech January 2008 - June 2014
TeleTech December 2007 - October 2011
Damali Enterprises, LLC 2005 - 2010
Revana/TeleTech December 2003 - December 2007
The Chase Manhattan Bank 2000 - 2002
The Chase Manhattan Bank 1997 - 2000
United States Air Force June 1986 - June 1995
Skills
Business Analysis, Agile Methodologies, Vendor Management, Project Management, Requirements Analysis, Virtualization, Call Center, SDLC, Visio, Data Center, Troubleshooting, Process Improvement, Disaster Recovery, Salesforce.com, Call Centers, Testing, Cloud Computing, Integration, Telecommunications, ITIL, Cisco Technologies, Team Leadership, Software Documentation, Management, SharePoint, Program Management, Databases, SQL, Quality Assurance, Business Process, System Administration, PMP, Active Directory, Unix, Security, Service Delivery, Outsourcing, IT Service Management, Avaya, Networking, IT Operations, IT Management, System Deployment, Servers, VoIP, VMware, Technical Support, IT Strategy, SaaS, DNS
Education
New York City Tech 1996 — 1998
Radiologic Technology/Science - Radiographer
United States Air Force 1986 — 1995
Associate's degree, Aeronautics/Aviation/Aerospace Science and Technology, General
Delaware Technical and Community College-Terry 1992 — 1994
Biomedical Technology/Technician
TeleTech June 2014 - Present
TeleTech June 2013 - June 2014
TeleTech October 2011 - June 2014
TeleTech January 2008 - June 2014
TeleTech December 2007 - October 2011
Damali Enterprises, LLC 2005 - 2010
Revana/TeleTech December 2003 - December 2007
The Chase Manhattan Bank 2000 - 2002
The Chase Manhattan Bank 1997 - 2000
United States Air Force June 1986 - June 1995
Skills
Business Analysis, Agile Methodologies, Vendor Management, Project Management, Requirements Analysis, Virtualization, Call Center, SDLC, Visio, Data Center, Troubleshooting, Process Improvement, Disaster Recovery, Salesforce.com, Call Centers, Testing, Cloud Computing, Integration, Telecommunications, ITIL, Cisco Technologies, Team Leadership, Software Documentation, Management, SharePoint, Program Management, Databases, SQL, Quality Assurance, Business Process, System Administration, PMP, Active Directory, Unix, Security, Service Delivery, Outsourcing, IT Service Management, Avaya, Networking, IT Operations, IT Management, System Deployment, Servers, VoIP, VMware, Technical Support, IT Strategy, SaaS, DNS
Education
New York City Tech 1996 — 1998
Radiologic Technology/Science - Radiographer
United States Air Force 1986 — 1995
Associate's degree, Aeronautics/Aviation/Aerospace Science and Technology, General
Delaware Technical and Community College-Terry 1992 — 1994
Biomedical Technology/Technician
James Grandits James Grandits's TeleTech Experience August 1998 - May 2001
Job Office Manager
Industry Marketing and Advertising
Experience
Self Employed March 2008 - Present
AutoTrader.com 2006 - 2008
ICT Research/Sykes July 2002 - September 2006
TeleTech August 1998 - May 2001
Skills
Office Management, Call Center..., Call Center Development, Call Centers, Call Center Management, Call Center Supervision, Golf, Print Management, Managed Print Services, Offset Printing, College Bookstore..., Microsoft Office, Management, Customer Service..., Customer Service..., Customer Service..., Facilities Management, Pools, Senior Services, Senior Care Provider, Transportation
Education
Daemen College 1984 — 1988
Bachelor of Science (BS), Business Administration and Management, General
Self Employed March 2008 - Present
AutoTrader.com 2006 - 2008
ICT Research/Sykes July 2002 - September 2006
TeleTech August 1998 - May 2001
Skills
Office Management, Call Center..., Call Center Development, Call Centers, Call Center Management, Call Center Supervision, Golf, Print Management, Managed Print Services, Offset Printing, College Bookstore..., Microsoft Office, Management, Customer Service..., Customer Service..., Customer Service..., Facilities Management, Pools, Senior Services, Senior Care Provider, Transportation
Education
Daemen College 1984 — 1988
Bachelor of Science (BS), Business Administration and Management, General
Farooq Ghauri's TeleTech Experience May 2003 - September 2004
Job Chief Operating Officer at NetSol Technologies Inc.
Industry Information Technology and Services
Experience
NetSol Technologies Inc. April 2013 - Present
NetSol Technologies Inc. April 2008 - April 2013
NetSol Technologies Inc. September 2004 - March 2008
TeleTech May 2003 - September 2004
Skills
SaaS, Business Intelligence, RFP, Sales, Fortune 500, Data Migration, Software Documentation, Cloud Computing, Business Analysis, Enterprise Software, Business Process, Business Development, Sales Management, Strategy, Finance, Marketing Strategy, New Business Development, Account Management, Team Leadership, Business Strategy, Market Research, Sales Operations, Selling, Project Management, Team Management, Process Improvement, Salesforce.com, Operations Management, Contract Negotiation, Training, Entrepreneurship, CRM, Management, Sales Process, Start-ups, Direct Sales, Solution Selling
Education
Central Queensland University 2003 — 2004
Macquarie University 2001 — 2003
BCS, Tele-Communication
National University of Computer and Emerging Sciences 1999 — 2001
BCS
NetSol Technologies Inc. April 2013 - Present
NetSol Technologies Inc. April 2008 - April 2013
NetSol Technologies Inc. September 2004 - March 2008
TeleTech May 2003 - September 2004
Skills
SaaS, Business Intelligence, RFP, Sales, Fortune 500, Data Migration, Software Documentation, Cloud Computing, Business Analysis, Enterprise Software, Business Process, Business Development, Sales Management, Strategy, Finance, Marketing Strategy, New Business Development, Account Management, Team Leadership, Business Strategy, Market Research, Sales Operations, Selling, Project Management, Team Management, Process Improvement, Salesforce.com, Operations Management, Contract Negotiation, Training, Entrepreneurship, CRM, Management, Sales Process, Start-ups, Direct Sales, Solution Selling
Education
Central Queensland University 2003 — 2004
Macquarie University 2001 — 2003
BCS, Tele-Communication
National University of Computer and Emerging Sciences 1999 — 2001
BCS
Dominique Godfrey's TeleTech Experience August 2010 - June 2011
Job Exploring to find the comfortable ME.
Industry Consumer Services
Experience
Sedgwick CMS July 2013 - Present
Creative Playroom August 2012 - July 2013
EF English First July 2011 - March 2013
TeleTech August 2010 - June 2011
Peace Corps June 2008 - December 2009
Hiram College August 2005 - May 2008
Skills
PowerPoint, Word, OneNote, Publishing, Teaching, Curriculum Design, Teaching English as a..., Microsoft Office, Teamwork, Grant Writing, Tutoring, Creative Writing, Classroom, Sales, Lesson Planning, Teacher Training, Event Planning, Troubleshooting, Research, Customer Service, Classroom Management, Intercultural..., ESL, International Education, Data Entry
Education
Cuyahoga Community College 2005 — 2008
General
Hiram College 2004 — 2008
B.A., Communication
John Marshall 2000 — 2004
H.S. Diploma, Classical Studies, 3.5
Sedgwick CMS July 2013 - Present
Creative Playroom August 2012 - July 2013
EF English First July 2011 - March 2013
TeleTech August 2010 - June 2011
Peace Corps June 2008 - December 2009
Hiram College August 2005 - May 2008
Skills
PowerPoint, Word, OneNote, Publishing, Teaching, Curriculum Design, Teaching English as a..., Microsoft Office, Teamwork, Grant Writing, Tutoring, Creative Writing, Classroom, Sales, Lesson Planning, Teacher Training, Event Planning, Troubleshooting, Research, Customer Service, Classroom Management, Intercultural..., ESL, International Education, Data Entry
Education
Cuyahoga Community College 2005 — 2008
General
Hiram College 2004 — 2008
B.A., Communication
John Marshall 2000 — 2004
H.S. Diploma, Classical Studies, 3.5
Carin Kuhlman Carin Kuhlman's TeleTech Experience May 2005 - February 2006
Job Senior Force Analyst at AT&T Mobility
Industry Telecommunications
Experience
Planned Parenthood Action League August 2012 - Present
Edmonds Brazilian Jiu-Jitsu January 2011 - Present
AT&T Mobility March 2006 - Present
Amazon October 2011 - April 2012
Frequency 8 June 2003 - December 2006
TeleTech May 2005 - February 2006
Skills
HTML, Adobe Creative Suite, SharePoint, VBA, Microsoft Office, Mac OS X, Windows, Troubleshooting, Access, Call Centers, PHP, Outlook, OS X, Training, Customer Service, Technical Writing, Visual Studio, SQL, Windows 7, Computer Hardware
Education
Seattle Central Community College 2002 — 2004
Columbia Basin College 1999 — 2001
AA, General Studies
Planned Parenthood Action League August 2012 - Present
Edmonds Brazilian Jiu-Jitsu January 2011 - Present
AT&T Mobility March 2006 - Present
Amazon October 2011 - April 2012
Frequency 8 June 2003 - December 2006
TeleTech May 2005 - February 2006
Skills
HTML, Adobe Creative Suite, SharePoint, VBA, Microsoft Office, Mac OS X, Windows, Troubleshooting, Access, Call Centers, PHP, Outlook, OS X, Training, Customer Service, Technical Writing, Visual Studio, SQL, Windows 7, Computer Hardware
Education
Seattle Central Community College 2002 — 2004
Columbia Basin College 1999 — 2001
AA, General Studies
Chikela Owens's TeleTech Experience August 2007 - April 2008
Job Billing Specialist at Ricoh Americas Corporation
Industry Consumer Services
Experience
Vacation Express November 2014 - Present
Ricoh Americas Corporation November 2013 - Present
Alluring Getaways & Events January 2011 - Present
Department of Community Affairs May 2012 - December 2012
American Home Shield May 2009 - March 2011
West Corporation June 2007 - March 2010
TeleTech August 2007 - April 2008
Chevron February 2006 - March 2007
Trade Secret Hair Salon November 2003 - July 2004
HomeInstead Senior Care July 2002 - October 2003
Skills
Microsoft Office, Customer Retention, Customer Satisfaction, Sales, Marketing, Microsoft Excel, Customer Service, Outlook, Leadership, Call Centers, Time Management, Management, Team Building, Data Entry, Accounting
Education
Troy State University 2007 — 2012
Pscyhology/Human Services
Columbus State University 2004 — 2006
Business
Vacation Express November 2014 - Present
Ricoh Americas Corporation November 2013 - Present
Alluring Getaways & Events January 2011 - Present
Department of Community Affairs May 2012 - December 2012
American Home Shield May 2009 - March 2011
West Corporation June 2007 - March 2010
TeleTech August 2007 - April 2008
Chevron February 2006 - March 2007
Trade Secret Hair Salon November 2003 - July 2004
HomeInstead Senior Care July 2002 - October 2003
Skills
Microsoft Office, Customer Retention, Customer Satisfaction, Sales, Marketing, Microsoft Excel, Customer Service, Outlook, Leadership, Call Centers, Time Management, Management, Team Building, Data Entry, Accounting
Education
Troy State University 2007 — 2012
Pscyhology/Human Services
Columbus State University 2004 — 2006
Business
Jamie Horgan Jamie Horgan's TeleTech Experience November 2005 - March 2007
Job Director of Enterprise Solutions at Neudesic
Industry Computer Software
Experience
Neudesic April 2009 - Present
LyondellBasell Industries March 2007 - April 2009
TeleTech November 2005 - March 2007
YourWay Technololgy Solutions April 2003 - November 2005
Vanion Telecom March 2001 - April 2003
Rhythms NetConnections March 1999 - March 2001
Computer Associates (formerly CMSI) July 1997 - March 1999
Brave New World October 1996 - July 1997
Wobermin Construction May 1993 - September 1996
US Air Force / National Security Agency (NSA) October 1988 - May 1993
Skills
ASP.NET, Microsoft SQL Server, SharePoint, Business Intelligence, C#, .NET, WCF, ASP.NET MVC, Solution Architecture, Software Design, SQL, Integration, Agile Methodologies, JavaScript, Software Development, SOA, Software Project..., TFS, SSRS, SDLC, Business Analysis, Security, Enterprise Architecture, Cloud Computing, Requirements Gathering, Enterprise Software, Scrum, Architecture, Agile Project Management, Requirements Analysis, Data Warehousing, IT Strategy, Visual Studio, Microsoft Technologies, SaaS, Web Applications, Business Process
Education
Community College of the Air Force 1988 — 1992
AAS, Intelligence Analysis
Neudesic April 2009 - Present
LyondellBasell Industries March 2007 - April 2009
TeleTech November 2005 - March 2007
YourWay Technololgy Solutions April 2003 - November 2005
Vanion Telecom March 2001 - April 2003
Rhythms NetConnections March 1999 - March 2001
Computer Associates (formerly CMSI) July 1997 - March 1999
Brave New World October 1996 - July 1997
Wobermin Construction May 1993 - September 1996
US Air Force / National Security Agency (NSA) October 1988 - May 1993
Skills
ASP.NET, Microsoft SQL Server, SharePoint, Business Intelligence, C#, .NET, WCF, ASP.NET MVC, Solution Architecture, Software Design, SQL, Integration, Agile Methodologies, JavaScript, Software Development, SOA, Software Project..., TFS, SSRS, SDLC, Business Analysis, Security, Enterprise Architecture, Cloud Computing, Requirements Gathering, Enterprise Software, Scrum, Architecture, Agile Project Management, Requirements Analysis, Data Warehousing, IT Strategy, Visual Studio, Microsoft Technologies, SaaS, Web Applications, Business Process
Education
Community College of the Air Force 1988 — 1992
AAS, Intelligence Analysis
Michael A. Cheatham Michael A. Cheatham's TeleTech Experience February 2015 - April 2015
Job General Sales Associate at Micro Center
Industry Biotechnology
Experience
TeleTech February 2015 - April 2015
Nelson Levine de Luca & Hamilton December 2012 - December 2012
Towers Watson October 2012 - November 2012
Micro Center May 2012 - October 2012
URL Pharma, Inc. April 2011 - November 2011
URL Pharma, Inc. April 2011 - November 2011
Temple University February 2011 - April 2011
MedImmune June 2010 - November 2010
US Census Bureau March 2010 - May 2010
Durham School Bus Company August 2009 - December 2009
Skills
Microsoft Excel, Leadership, Data Analysis, PowerPoint, Microsoft Office, Microsoft Word, Outlook, Customer Service, GMP, LIMS, Data Entry, GLP, Software Documentation, Pharmaceutical Industry, Training
Education
. 2012 — 2015
Temple University 2007 — 2010
Bachelor of Arts, Natural Sciences
Community College of Philadelphia 2003 — 2006
Associate of Science, Science
Monsignor Bonner High School 1997 — 2001
Diploma, General Education
TeleTech February 2015 - April 2015
Nelson Levine de Luca & Hamilton December 2012 - December 2012
Towers Watson October 2012 - November 2012
Micro Center May 2012 - October 2012
URL Pharma, Inc. April 2011 - November 2011
URL Pharma, Inc. April 2011 - November 2011
Temple University February 2011 - April 2011
MedImmune June 2010 - November 2010
US Census Bureau March 2010 - May 2010
Durham School Bus Company August 2009 - December 2009
Skills
Microsoft Excel, Leadership, Data Analysis, PowerPoint, Microsoft Office, Microsoft Word, Outlook, Customer Service, GMP, LIMS, Data Entry, GLP, Software Documentation, Pharmaceutical Industry, Training
Education
. 2012 — 2015
Temple University 2007 — 2010
Bachelor of Arts, Natural Sciences
Community College of Philadelphia 2003 — 2006
Associate of Science, Science
Monsignor Bonner High School 1997 — 2001
Diploma, General Education
Nicole Barker Nicole Barker's TeleTech Experience January 1997 - January 2002
Job Human Resource Manager at Genuine Parts Corp.
Industry Human Resources
Experience
NAPA (Genuine Parts Corp) July 2009 - Present
Firstmark Credit Union May 2009 - July 2009
Frost and Sullivan November 2004 - May 2009
Ryder Bush Staffing June 2005 - November 2005
Manpower November 2004 - April 2005
TeleTech January 1997 - January 2002
MBNA, Wachovia Banking and Many Financial Institutions January 1994 - January 1997
Skills
Human Resource..., Corporate Recruiting, Employee Training, Training & Development, Employee Relations, Benefits Administration, Workers Compensation, Unemployment Claims, Affirmative Action..., FMLA, New Hire Orientations, New Hire Training, New Hire Processes, Sponsorship Management
Education
Daytona Beach Community College
Communications
NAPA (Genuine Parts Corp) July 2009 - Present
Firstmark Credit Union May 2009 - July 2009
Frost and Sullivan November 2004 - May 2009
Ryder Bush Staffing June 2005 - November 2005
Manpower November 2004 - April 2005
TeleTech January 1997 - January 2002
MBNA, Wachovia Banking and Many Financial Institutions January 1994 - January 1997
Skills
Human Resource..., Corporate Recruiting, Employee Training, Training & Development, Employee Relations, Benefits Administration, Workers Compensation, Unemployment Claims, Affirmative Action..., FMLA, New Hire Orientations, New Hire Training, New Hire Processes, Sponsorship Management
Education
Daytona Beach Community College
Communications
Rosemary Formanek Rosemary Formanek's TeleTech Experience October 2012 - January 2013
Job ITSD Retail Hardware Support Technician
Industry Information Technology and Services
Experience
Lowe's Companies, Inc. October 2013 - Present
TeleTech October 2012 - January 2013
Connextions 2011 - October 2012
G4S Secure Solutions (USA) Inc. October 2004 - February 2011
Bethesda Healthcare System June 2000 - October 2004
RHIConsulting December 1999 - May 2000
Skills
Troubleshooting, Airwatch Management, Technical Writing, Access Control, Project Management, Linux, Technical Documentation, Security, Security+, Networking, Hardware, Business Continuity, Security Audits, Customer Service, Cross-functional..., Forensic Analysis, Microsoft Technologies, Security Metrics, Risk Assessment, Loss Prevention, Experienced with IBM..., Technical Support, Software Documentation, System Administration, Microsoft Office, Windows 7, Windows
Education
Colorado Technical University 2012 — 2015
Associate of Science (A.S.), Business Administration and Management, Information Technology Project Management, 3.8
Kaplan University 2009 — 2011
AAS, Criminal Justice, Information Technology Management, Network, Data, and Physical Security
Lowe's Companies, Inc. October 2013 - Present
TeleTech October 2012 - January 2013
Connextions 2011 - October 2012
G4S Secure Solutions (USA) Inc. October 2004 - February 2011
Bethesda Healthcare System June 2000 - October 2004
RHIConsulting December 1999 - May 2000
Skills
Troubleshooting, Airwatch Management, Technical Writing, Access Control, Project Management, Linux, Technical Documentation, Security, Security+, Networking, Hardware, Business Continuity, Security Audits, Customer Service, Cross-functional..., Forensic Analysis, Microsoft Technologies, Security Metrics, Risk Assessment, Loss Prevention, Experienced with IBM..., Technical Support, Software Documentation, System Administration, Microsoft Office, Windows 7, Windows
Education
Colorado Technical University 2012 — 2015
Associate of Science (A.S.), Business Administration and Management, Information Technology Project Management, 3.8
Kaplan University 2009 — 2011
AAS, Criminal Justice, Information Technology Management, Network, Data, and Physical Security
Crystal Scott Crystal Scott's TeleTech Experience July 2012 - October 2013
Job Fire Inspector/Investigator
Industry Public Safety
Experience
Operation Fireball January 2010 - Present
TeleTech July 2012 - October 2013
City of Deltona October 2004 - September 2011
Alpine Access July 2010 - November 2010
City of Deltona October 2006 - September 2010
Daytona International Speedway December 2004 - February 2010
Seminole County Sheriff's Office October 2000 - October 2004
Skills
Team Building, Customer Service, Fire Protection, Fire Safety, Strategic Planning, Fire Management, Public Safety, EMS, Life Safety, Code Enforcement, Fire Suppression Systems, Fire Investigation, Plan Review, Training, NIMS, Preparedness, Emergency Services, AED, EMT, Weapons of Mass..., Policy, NFPA, Public Speaking, Fire Alarm, Public Relations, Emergency Management, Rescue, Disaster Response, First Responder, First Aid, Cpr Certified, Emergency Planning, Emergency Medical, Emergency Vehicle..., Building Codes, Microsoft Office, Event Planning, Incident Command, Ambulance, Crisis Management, Emergency, Public Administration, Leadership Development, General Office Skills, Emergency Medical..., Multi-line Phone, Instructor-led Training, Local Government, Customer Service..., Handle Confidential...
Education
Columbia Southern University 2014 — 2016
Bachelor's Degree, BS in Fire Administration
Seminole State College of Florida 2013 — 2014
Associate's Degree, AS in Fire Science, 3.16 cumulative GPA
Seminole Community College 2000 — 2003
Associate's Degree, General Studies
Operation Fireball January 2010 - Present
TeleTech July 2012 - October 2013
City of Deltona October 2004 - September 2011
Alpine Access July 2010 - November 2010
City of Deltona October 2006 - September 2010
Daytona International Speedway December 2004 - February 2010
Seminole County Sheriff's Office October 2000 - October 2004
Skills
Team Building, Customer Service, Fire Protection, Fire Safety, Strategic Planning, Fire Management, Public Safety, EMS, Life Safety, Code Enforcement, Fire Suppression Systems, Fire Investigation, Plan Review, Training, NIMS, Preparedness, Emergency Services, AED, EMT, Weapons of Mass..., Policy, NFPA, Public Speaking, Fire Alarm, Public Relations, Emergency Management, Rescue, Disaster Response, First Responder, First Aid, Cpr Certified, Emergency Planning, Emergency Medical, Emergency Vehicle..., Building Codes, Microsoft Office, Event Planning, Incident Command, Ambulance, Crisis Management, Emergency, Public Administration, Leadership Development, General Office Skills, Emergency Medical..., Multi-line Phone, Instructor-led Training, Local Government, Customer Service..., Handle Confidential...
Education
Columbia Southern University 2014 — 2016
Bachelor's Degree, BS in Fire Administration
Seminole State College of Florida 2013 — 2014
Associate's Degree, AS in Fire Science, 3.16 cumulative GPA
Seminole Community College 2000 — 2003
Associate's Degree, General Studies
Ida Gibson Ida Gibson's TeleTech Experience 2013 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Tammy Moss Tammy Moss's TeleTech Experience August 2014 - Present
Job Customer Service Representative at TeleTech
Industry
Experience
TeleTech August 2014 - Present
Rent A Center September 2000 - October 2011
Skills
Microsoft Office, PowerPoint, Microsoft Word, Teamwork, Medical Terminology, Customer Service, Microsoft Excel, Time Management, Data Entry, Filing, Telephone Skills, Training, Office Administration, Critical Thinking, Research
Education
Colorado Technical University 2014 — 2015
Associate of Science (A.S.), Health/Health Care Administration/Management, 4.0 GPA
TeleTech August 2014 - Present
Rent A Center September 2000 - October 2011
Skills
Microsoft Office, PowerPoint, Microsoft Word, Teamwork, Medical Terminology, Customer Service, Microsoft Excel, Time Management, Data Entry, Filing, Telephone Skills, Training, Office Administration, Critical Thinking, Research
Education
Colorado Technical University 2014 — 2015
Associate of Science (A.S.), Health/Health Care Administration/Management, 4.0 GPA
Felecia Sparkman's TeleTech Experience 2001 - 2002
Job Digital Marketing Specialist at Americover
Industry Retail
Experience
Americover April 2011 - Present
AMN Healthcare October 2008 - April 2011
Americover August 2004 - October 2008
TeleTech 2001 - 2002
Skills
Customer Service, Accounts Receivable, Accounts Payable, QuickBooks, Microsoft Excel, ACT!, Data Entry, Internet Explorer, Employee Benefits, Organizational..., Customer Relations, Clerical Skills, Phone Etiquette, Marketing Research, ACT by Sage Premium, Adobe Acrobat, picasa, shopping cart software, web application design, ADP Payroll, Microsoft Word, Windows 7, Windows Vista, Xerox Printers, Organization, Data Analysis, Invoicing, Payroll, Photoshop, Dreamweaver, WordPress, searchfit shopping cart, Web Design, Windows 8, Google Analytics, Sales, Account Management
Education
Cornell University 2014 — 2014
Marketing Strategy Certificate, Marketing Strategy
Brainbench 2013 — 2013
Web Design Concepts
Vista Adult School (ROP) 2008 — 2008
Certificate of Competance in Computerized Accounting
Emily Griffith Technical College 2000 — 2000
GED
Americover April 2011 - Present
AMN Healthcare October 2008 - April 2011
Americover August 2004 - October 2008
TeleTech 2001 - 2002
Skills
Customer Service, Accounts Receivable, Accounts Payable, QuickBooks, Microsoft Excel, ACT!, Data Entry, Internet Explorer, Employee Benefits, Organizational..., Customer Relations, Clerical Skills, Phone Etiquette, Marketing Research, ACT by Sage Premium, Adobe Acrobat, picasa, shopping cart software, web application design, ADP Payroll, Microsoft Word, Windows 7, Windows Vista, Xerox Printers, Organization, Data Analysis, Invoicing, Payroll, Photoshop, Dreamweaver, WordPress, searchfit shopping cart, Web Design, Windows 8, Google Analytics, Sales, Account Management
Education
Cornell University 2014 — 2014
Marketing Strategy Certificate, Marketing Strategy
Brainbench 2013 — 2013
Web Design Concepts
Vista Adult School (ROP) 2008 — 2008
Certificate of Competance in Computerized Accounting
Emily Griffith Technical College 2000 — 2000
GED
Troy Gardella Troy Gardella's TeleTech Experience February 2009 - May 2012
Job Business Consultant at Jive Software
Industry Computer Software
Experience
Jive Software August 2015 - Present
Jive Software May 2012 - August 2015
TeleTech February 2009 - May 2012
Crystal Courier Imports, Inc. June 2003 - February 2009
Kalos Strategy Group June 2002 - August 2003
XOR November 2001 - June 2002
XOR November 2000 - November 2001
XOR May 2000 - November 2000
Eldorado Springs Trading 1996 - 2000
Skills
Social Business Strategy, Program Management, Community Management, Social Media, Enterprise 2.0, Reputation Management, Social Media Monitoring, Systems Management, Strategic Planning, Team Leadership, SaaS, Social Media Measurement, Social Business, Leadership, B2B, Strategy, Project Management, Business Analysis, Vendor Management, Product Management, Call Centers, Management, Business Development, Business Process, Analytics, Change Management, Business Strategy, Business Planning, Analysis, Executive Management, Operations Management, E-commerce, Social Media Marketing, Social Networking, Professional Services, Software Development, Strategic Leadership, Organizational..., Software Project..., Technical Project..., Enterprise Software, Cloud Computing
Education
University of Colorado at Boulder - Leeds School of Business 1997 — 2000
MBA, Entrepreneurship / Real Estate
Michigan State University 1988 — 1992
BA, Financial Administration
Cornell University 2011 — 2011
Leadership and Strategic Management
Jive Software August 2015 - Present
Jive Software May 2012 - August 2015
TeleTech February 2009 - May 2012
Crystal Courier Imports, Inc. June 2003 - February 2009
Kalos Strategy Group June 2002 - August 2003
XOR November 2001 - June 2002
XOR November 2000 - November 2001
XOR May 2000 - November 2000
Eldorado Springs Trading 1996 - 2000
Skills
Social Business Strategy, Program Management, Community Management, Social Media, Enterprise 2.0, Reputation Management, Social Media Monitoring, Systems Management, Strategic Planning, Team Leadership, SaaS, Social Media Measurement, Social Business, Leadership, B2B, Strategy, Project Management, Business Analysis, Vendor Management, Product Management, Call Centers, Management, Business Development, Business Process, Analytics, Change Management, Business Strategy, Business Planning, Analysis, Executive Management, Operations Management, E-commerce, Social Media Marketing, Social Networking, Professional Services, Software Development, Strategic Leadership, Organizational..., Software Project..., Technical Project..., Enterprise Software, Cloud Computing
Education
University of Colorado at Boulder - Leeds School of Business 1997 — 2000
MBA, Entrepreneurship / Real Estate
Michigan State University 1988 — 1992
BA, Financial Administration
Cornell University 2011 — 2011
Leadership and Strategic Management
Kip Jackman's TeleTech Experience August 2013 - Present
Job Desktop Engineer at TeleTech
Industry Information Technology and Services
Experience
TeleTech August 2013 - Present
TeleTech November 2001 - August 2013
Echostar Communications Corp January 1999 - September 2001
TeleTech November 1997 - January 1999
TeleTech August 1997 - November 1997
TeleTech September 1995 - August 1997
Skills
Active Directory, Technical Support, Windows Server, Servers, Windows 7, Troubleshooting, Hardware, Printers, Computer Hardware, Software Installation, LAN-WAN, XP, Disaster Recovery, Customer Service, TCP/IP, Help Desk Support, System Deployment, Microsoft Exchange, DNS, Windows, Network Administration, Security, Software Documentation, Antivirus, DHCP, Operating Systems, Group Policy, VMware ESX, VPN, Laptops, System Administration, Virtualization, VMware Server, HP, Call Centers, Integration, Unix, Permissions, File Sharing, ITIL, IT Operations, Cisco Technologies, Windows Server 2003, Windows Server 2008, Deployment, Desktop Support, VMware Player, Databases, Windows XP
Education
Microtec 2012 — 2012
Vmware Vsphere and ESXI
Mountain View Systems 2010 — 2010
MCITP Windows 2008R2 Server boot Camp
Community College of Denver 1990 — 1990
Community College of Denver
Coronado High School
New Horizons Denver
TeleTech August 2013 - Present
TeleTech November 2001 - August 2013
Echostar Communications Corp January 1999 - September 2001
TeleTech November 1997 - January 1999
TeleTech August 1997 - November 1997
TeleTech September 1995 - August 1997
Skills
Active Directory, Technical Support, Windows Server, Servers, Windows 7, Troubleshooting, Hardware, Printers, Computer Hardware, Software Installation, LAN-WAN, XP, Disaster Recovery, Customer Service, TCP/IP, Help Desk Support, System Deployment, Microsoft Exchange, DNS, Windows, Network Administration, Security, Software Documentation, Antivirus, DHCP, Operating Systems, Group Policy, VMware ESX, VPN, Laptops, System Administration, Virtualization, VMware Server, HP, Call Centers, Integration, Unix, Permissions, File Sharing, ITIL, IT Operations, Cisco Technologies, Windows Server 2003, Windows Server 2008, Deployment, Desktop Support, VMware Player, Databases, Windows XP
Education
Microtec 2012 — 2012
Vmware Vsphere and ESXI
Mountain View Systems 2010 — 2010
MCITP Windows 2008R2 Server boot Camp
Community College of Denver 1990 — 1990
Community College of Denver
Coronado High School
New Horizons Denver
Larry Beard Jr. Larry Beard Jr.'s TeleTech Experience May 2003 - July 2008
Job Brand Architect, Strategist, and Industrial Designer
Industry Marketing and Advertising
Experience
corner™ [an antithetical marketing firm] 2002 - Present
urbandwellers 2007 - Present
TeleTech May 2003 - July 2008
AIGA March 2005 - March 2007
TeleTech February 2001 - May 2003
AIGA April 2001 - April 2003
Marsh 2000 - 2001
Sedgwick Claims Management Services, Inc 1999 - 2000
Hallmark Channel 1998 - 1999
US Army 1988 - 1991
Skills
Strategic Planning, Graphic Design, Marketing Strategy, Corporate Branding, Packaging, Marketing, Brand Development, Brand Architecture, Corporate Identity, Marketing Communications, Industrial Design, Furniture, Interior Design, Social Media Marketing, Corporate Communications, Brand Management, CRM, Outsourcing, Environmental Design, Start-ups, Custom Furniture, Product Marketing, Sales Operations, BPO, Brand Implementation, Marketing Management, Business Process..., Business Process..., International Marketing, Brand Development..., Luxury Goods, Brand Loyalty, Fine Furniture, Modern Furniture, Green Practices, Brand Positioning..., Emotional Branding, Global Brand Development, Strategic Brand..., Strategic Brand..., Business Process..., Green Marketing, Business Process..., Business Process Mapping, Business Process..., Integrated Branding..., Small Living Spaces, Large Scale..., Sales and Marketing..., Start-up Consulting
Education
Community College of Denver 1996 — 1998
Graphic Design, Graphic Design, Computer Science, Fine Art
Kokomo High School 1985 — 1987
Mathematics
Haworth High School 1983 — 1985
Mathematics
corner™ [an antithetical marketing firm] 2002 - Present
urbandwellers 2007 - Present
TeleTech May 2003 - July 2008
AIGA March 2005 - March 2007
TeleTech February 2001 - May 2003
AIGA April 2001 - April 2003
Marsh 2000 - 2001
Sedgwick Claims Management Services, Inc 1999 - 2000
Hallmark Channel 1998 - 1999
US Army 1988 - 1991
Skills
Strategic Planning, Graphic Design, Marketing Strategy, Corporate Branding, Packaging, Marketing, Brand Development, Brand Architecture, Corporate Identity, Marketing Communications, Industrial Design, Furniture, Interior Design, Social Media Marketing, Corporate Communications, Brand Management, CRM, Outsourcing, Environmental Design, Start-ups, Custom Furniture, Product Marketing, Sales Operations, BPO, Brand Implementation, Marketing Management, Business Process..., Business Process..., International Marketing, Brand Development..., Luxury Goods, Brand Loyalty, Fine Furniture, Modern Furniture, Green Practices, Brand Positioning..., Emotional Branding, Global Brand Development, Strategic Brand..., Strategic Brand..., Business Process..., Green Marketing, Business Process..., Business Process Mapping, Business Process..., Integrated Branding..., Small Living Spaces, Large Scale..., Sales and Marketing..., Start-up Consulting
Education
Community College of Denver 1996 — 1998
Graphic Design, Graphic Design, Computer Science, Fine Art
Kokomo High School 1985 — 1987
Mathematics
Haworth High School 1983 — 1985
Mathematics
Traci Allan Traci Allan's TeleTech Experience October 2014 - Present
Job Administrative Support/Customer Service
Industry Consumer Services
Experience
TeleTech October 2014 - Present
Chukar Cherries September 2013 - December 2013
Amazon 2008 - 2010
Peace Lutheran Church January 2006 - April 2008
Skills
Administrative..., Customer Service, Data Entry, Accounts Receivable, Telephone Skills, Customer Support, Technical Support, Microsoft Office, Microsoft Word, PowerPoint, Time Management, Outlook, Leadership
Education
Columbia Basin College 2011 — 2013
Associate in Applied Science in Business Administration, Business Administration
Catherine College 1988 — 1990
Associate of Secretarial Science
TeleTech October 2014 - Present
Chukar Cherries September 2013 - December 2013
Amazon 2008 - 2010
Peace Lutheran Church January 2006 - April 2008
Skills
Administrative..., Customer Service, Data Entry, Accounts Receivable, Telephone Skills, Customer Support, Technical Support, Microsoft Office, Microsoft Word, PowerPoint, Time Management, Outlook, Leadership
Education
Columbia Basin College 2011 — 2013
Associate in Applied Science in Business Administration, Business Administration
Catherine College 1988 — 1990
Associate of Secretarial Science
Brent Dixon Brent Dixon's TeleTech Experience February 2015 - Present
Job IT
Industry Telecommunications
Experience
ZeroChaos June 2015 - Present
Sitel June 2015 - Present
TeleTech February 2015 - Present
Intro Leads April 2014 - Present
Keller Graduate School of Management October 2012 - Present
TeleTech October 2011 - Present
Family Daycare Facility January 1999 - October 2012
Full Sail University October 2009 - May 2012
TruGreen LandCare March 2011 - October 2011
Sunline Mesh January 2010 - October 2011
Skills
Microsoft Word, Troubleshooting, Adobe Acrobat, Social Networking, Social Media Marketing, Social Media, Public Speaking, Sound, Marketing, Editing, Dreamweaver, Customer Service, SEO, Sales, PowerPoint, Outlook, Advertising, Microsoft Office, Photoshop, Adobe Creative Suite, Public Relations, Marketing Communications, Microsoft Excel, Event Management, Team Building, Entertainment, Event Planning, Marketing Strategy, E-commerce, Access, Blogging, Microsoft Project 2010, Mac OS, OS X, MS Project, Creative Writing, Digital Media, Graphic Design, Google Analytics, Project Management, Market Research, Proofreading, Keynote, iMovie, Garageband, Organizational..., Adobe Bridge, iPhoto, Quality Assurance, Software Quality...
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Masters, Project Management, 3.43
Full Sail University 2009 — 2012
Bachelor of Applied Science (BASc), Music Business, 2.78
Community College of the US Air Force 1999 — 2000
Associate's degree, Management Information Systems and Services, 3.89
ZeroChaos June 2015 - Present
Sitel June 2015 - Present
TeleTech February 2015 - Present
Intro Leads April 2014 - Present
Keller Graduate School of Management October 2012 - Present
TeleTech October 2011 - Present
Family Daycare Facility January 1999 - October 2012
Full Sail University October 2009 - May 2012
TruGreen LandCare March 2011 - October 2011
Sunline Mesh January 2010 - October 2011
Skills
Microsoft Word, Troubleshooting, Adobe Acrobat, Social Networking, Social Media Marketing, Social Media, Public Speaking, Sound, Marketing, Editing, Dreamweaver, Customer Service, SEO, Sales, PowerPoint, Outlook, Advertising, Microsoft Office, Photoshop, Adobe Creative Suite, Public Relations, Marketing Communications, Microsoft Excel, Event Management, Team Building, Entertainment, Event Planning, Marketing Strategy, E-commerce, Access, Blogging, Microsoft Project 2010, Mac OS, OS X, MS Project, Creative Writing, Digital Media, Graphic Design, Google Analytics, Project Management, Market Research, Proofreading, Keynote, iMovie, Garageband, Organizational..., Adobe Bridge, iPhoto, Quality Assurance, Software Quality...
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Masters, Project Management, 3.43
Full Sail University 2009 — 2012
Bachelor of Applied Science (BASc), Music Business, 2.78
Community College of the US Air Force 1999 — 2000
Associate's degree, Management Information Systems and Services, 3.89
Austin Olney Austin Olney's TeleTech Experience January 2013 - Present
Job Principal, Corporate Development at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech January 2013 - Present
Mantucket Capital March 2012 - January 2013
Shields & Company May 2005 - May 2011
Skills
Valuation, Private Equity, Financial Analysis, Corporate Finance, Project Management, Financial Modeling, Investment Banking, Corporate Development, Investments, Mergers & Acquisitions, Bloomberg, Finance, Data Analysis, Due Diligence, LBO
Education
University of Denver - Daniels College of Business
MBA Candidate
Connecticut College 2000 — 2004
Bachelor of Arts (B.A.), Economics
Middlesex School 1996 — 2000
TeleTech January 2013 - Present
Mantucket Capital March 2012 - January 2013
Shields & Company May 2005 - May 2011
Skills
Valuation, Private Equity, Financial Analysis, Corporate Finance, Project Management, Financial Modeling, Investment Banking, Corporate Development, Investments, Mergers & Acquisitions, Bloomberg, Finance, Data Analysis, Due Diligence, LBO
Education
University of Denver - Daniels College of Business
MBA Candidate
Connecticut College 2000 — 2004
Bachelor of Arts (B.A.), Economics
Middlesex School 1996 — 2000
Vincent Ticzon Vincent Ticzon's TeleTech Experience March 2007 - February 2008
Job Clinic Manager at Immediate Clinic
Industry Hospital & Health Care
Experience
Immediate Clinic June 2014 - Present
The Work Clinic November 2010 - June 2014
Ticzon Management Services March 2008 - June 2010
TeleTech March 2007 - February 2008
Dollar Thrifty Automotive Group August 1997 - June 2006
Hertz Rent a Car January 1987 - July 1997
Skills
Customer Satisfaction, Management, Operations Management, Forecasting, Business Development, Leadership, CRM, Employee Relations, Start-ups, Program Management, Human Resources, Employee Training, Customer Service, Budgets, Business Planning, P, Performance Management, Process Improvement, Team Building, Training
Education
Lewis University
BA, Marketing
De La Salle University
Immediate Clinic June 2014 - Present
The Work Clinic November 2010 - June 2014
Ticzon Management Services March 2008 - June 2010
TeleTech March 2007 - February 2008
Dollar Thrifty Automotive Group August 1997 - June 2006
Hertz Rent a Car January 1987 - July 1997
Skills
Customer Satisfaction, Management, Operations Management, Forecasting, Business Development, Leadership, CRM, Employee Relations, Start-ups, Program Management, Human Resources, Employee Training, Customer Service, Budgets, Business Planning, P, Performance Management, Process Improvement, Team Building, Training
Education
Lewis University
BA, Marketing
De La Salle University
Lawanda Stevenson Lawanda Stevenson's TeleTech Experience October 2012 - December 2012
Job Social Media Specialist
Industry Online Media
Experience
Our Valley Events August 2014 - Present
As the Wind Blows February 2011 - Present
Brock Beauty Inc January 2014 - January 2015
Naptural Roots Publishing 2012 - 2013
TeleTech October 2012 - December 2012
Blue Cross Blue Shield of Alabama June 2009 - July 2010
Skills
Microsoft Office, Online Advertising, Social Networking, Social Media, Customer Service, Social Media Marketing, Genealogy, Call Centers, YouTube, Online Marketing, Interviews, Blogging, Leadership, Small Business
Education
Southern New Hampshire University 2013 — 2016
Accounting
Davenport University 1997 — 2003
Accounting
Our Valley Events August 2014 - Present
As the Wind Blows February 2011 - Present
Brock Beauty Inc January 2014 - January 2015
Naptural Roots Publishing 2012 - 2013
TeleTech October 2012 - December 2012
Blue Cross Blue Shield of Alabama June 2009 - July 2010
Skills
Microsoft Office, Online Advertising, Social Networking, Social Media, Customer Service, Social Media Marketing, Genealogy, Call Centers, YouTube, Online Marketing, Interviews, Blogging, Leadership, Small Business
Education
Southern New Hampshire University 2013 — 2016
Accounting
Davenport University 1997 — 2003
Accounting
Chris Ann Herron Chris Ann Herron's TeleTech Experience December 2006 - June 2010
Job Senior Project Manager at Transcom
Industry Outsourcing/Offshoring
Experience
Transcom September 2013 - Present
TeleTech December 2006 - June 2010
TeleTech January 2005 - December 2006
TeleTech August 2004 - April 2005
TeleTech January 2004 - August 2004
Vocativ Systems ePLDT 2001 - 2003
Skills
Process Improvement, Performance Management, Process Scheduler, Workforce Management, Management, Training, Project Planning, Call Center, Call Centers, Customer Experience, BPO, Customer Satisfaction, Risk Management, Critical Chain Project..., Strategic Planning, Team Leadership, Cross-functional Team..., Reporting & Analysis, Call center start-up, Revenue Forecasting, Telecommunications, Strategy, Business Process..., Operations Management, Human Resources, Outsourcing, Leadership, Start-ups, Software Documentation, Forecasting
Education
De La Salle University 1997 — 2001
Bachelor of Applied Science (B.A.Sc.), Marketing/Marketing Management, General
St. Paul College of Paranaque 1997 — 2001
High School Diploma
Transcom September 2013 - Present
TeleTech December 2006 - June 2010
TeleTech January 2005 - December 2006
TeleTech August 2004 - April 2005
TeleTech January 2004 - August 2004
Vocativ Systems ePLDT 2001 - 2003
Skills
Process Improvement, Performance Management, Process Scheduler, Workforce Management, Management, Training, Project Planning, Call Center, Call Centers, Customer Experience, BPO, Customer Satisfaction, Risk Management, Critical Chain Project..., Strategic Planning, Team Leadership, Cross-functional Team..., Reporting & Analysis, Call center start-up, Revenue Forecasting, Telecommunications, Strategy, Business Process..., Operations Management, Human Resources, Outsourcing, Leadership, Start-ups, Software Documentation, Forecasting
Education
De La Salle University 1997 — 2001
Bachelor of Applied Science (B.A.Sc.), Marketing/Marketing Management, General
St. Paul College of Paranaque 1997 — 2001
High School Diploma
Kim Fine Kim Fine's TeleTech Experience December 2000 - November 2003
Job Project Coordinator
Industry Executive Office
Experience
Beckman & Associates, Inc. May 2014 - April 2015
MedExpress August 2008 - 2014
ProMetals, Inc. March 2002 - February 2008
TeleTech December 2000 - November 2003
PSG/Sarcom 1996 - 2000
Skills
Customer Service, Data Entry, Accounting, Communication Skills, High Organizational...
Education
Community College of Allegheny County 1986 — 1987
Beckman & Associates, Inc. May 2014 - April 2015
MedExpress August 2008 - 2014
ProMetals, Inc. March 2002 - February 2008
TeleTech December 2000 - November 2003
PSG/Sarcom 1996 - 2000
Skills
Customer Service, Data Entry, Accounting, Communication Skills, High Organizational...
Education
Community College of Allegheny County 1986 — 1987
Nancy Slye Nancy Slye's TeleTech Experience May 2009 - July 2009
Job at Levin Furniture
Industry Consumer Services
Experience
Levin Furniture January 2010 - Present
TeleTech May 2009 - July 2009
Kelly Services on assignment with Sterling Jewelers, Inc.-Akron, OH 2008 - 2009
Afni 2007 - 2008
Dillard's September 2005 - March 2006
Augustine & Associates November 2004 - February 2005
Buehler’s Card & Gift Shop with Post Office-Medina, OH 2000 - 2004
Education
Cuyahoga Community College
Medina High School
San Antonio College
Levin Furniture January 2010 - Present
TeleTech May 2009 - July 2009
Kelly Services on assignment with Sterling Jewelers, Inc.-Akron, OH 2008 - 2009
Afni 2007 - 2008
Dillard's September 2005 - March 2006
Augustine & Associates November 2004 - February 2005
Buehler’s Card & Gift Shop with Post Office-Medina, OH 2000 - 2004
Education
Cuyahoga Community College
Medina High School
San Antonio College
Pamela Crist Pamela Crist's TeleTech Experience August 2003 - September 2004
Job SWE at Erie County DSS
Industry Individual & Family Services
Experience
Erie County DSS March 2015 - Present
Heritage Christian Services May 2005 - March 2015
TeleTech August 2003 - September 2004
Invitrogen Corporation May 2001 - July 2003
Kmart October 1998 - September 2001
Skills
PowerPoint, Excel, Access, Dreamweaver, Word, Budgets, Training, Photoshop, Data Entry, Event Management, Social Media, Social Media Marketing, Team Building, Teaching, Social Networking, Microsoft Word, Microsoft Office, Windows, Project Management, Public Speaking, Event Planning, Customer Service, Team Leadership, Outlook, Program Development, Nonprofits, Social Services, Microsoft Excel, Community Outreach, Research, Case Managment, Fundraising, Child Advocacy, Service Coordination, Volunteer Management, Case Management, Psychotherapy
Education
Daemen College 2010 — 2012
Master of Science, Global Business; Management Information Systems
Daemen College 1998 — 2010
Bachelor of Science, Business Administration, Management Information Systems
Niagara Falls High 1994 — 1998
Erie County DSS March 2015 - Present
Heritage Christian Services May 2005 - March 2015
TeleTech August 2003 - September 2004
Invitrogen Corporation May 2001 - July 2003
Kmart October 1998 - September 2001
Skills
PowerPoint, Excel, Access, Dreamweaver, Word, Budgets, Training, Photoshop, Data Entry, Event Management, Social Media, Social Media Marketing, Team Building, Teaching, Social Networking, Microsoft Word, Microsoft Office, Windows, Project Management, Public Speaking, Event Planning, Customer Service, Team Leadership, Outlook, Program Development, Nonprofits, Social Services, Microsoft Excel, Community Outreach, Research, Case Managment, Fundraising, Child Advocacy, Service Coordination, Volunteer Management, Case Management, Psychotherapy
Education
Daemen College 2010 — 2012
Master of Science, Global Business; Management Information Systems
Daemen College 1998 — 2010
Bachelor of Science, Business Administration, Management Information Systems
Niagara Falls High 1994 — 1998
Krys Benson's TeleTech Experience June 2011 - June 2012
Job Fraud Analyst
Industry Financial Services
Experience
Bank of America July 2015 - Present
Citizens Bank June 2014 - September 2014
FineStationery.com October 2013 - May 2014
CenturyLink January 2013 - May 2013
International Cruise and Excursions July 2012 - December 2012
TeleTech June 2011 - June 2012
Skills
Outbound Marketing, Account Management, Customer Service, Sales Operations, Sales Process, Marketing, Sales Management, Social Networking, Merchandising, Social Media, Customer Satisfaction, Time Management, Microsoft Office, Cashiering, Inventory Management, Microsoft Word, Military, Management, Microsoft Outlook, Call Centers, Sales, Software Documentation, Customer Retention, Customer Experience, Training, Customer Support, Leadership
Education
Community College of the Air Force
Bank of America July 2015 - Present
Citizens Bank June 2014 - September 2014
FineStationery.com October 2013 - May 2014
CenturyLink January 2013 - May 2013
International Cruise and Excursions July 2012 - December 2012
TeleTech June 2011 - June 2012
Skills
Outbound Marketing, Account Management, Customer Service, Sales Operations, Sales Process, Marketing, Sales Management, Social Networking, Merchandising, Social Media, Customer Satisfaction, Time Management, Microsoft Office, Cashiering, Inventory Management, Microsoft Word, Military, Management, Microsoft Outlook, Call Centers, Sales, Software Documentation, Customer Retention, Customer Experience, Training, Customer Support, Leadership
Education
Community College of the Air Force
Donlei Mullinax's TeleTech Experience July 2003 - August 2005
Job HP Networking Business Development Manager, Public Sector
Industry Information Technology and Services
Experience
SYNNEX March 2015 - Present
SYNNEX June 2014 - March 2015
SYNNEX July 2013 - June 2014
Charter Communications June 2008 - April 2013
Recall August 2005 - May 2008
TeleTech July 2003 - August 2005
Skills
Telecommunications, VoIP, Wireless, Call Centers, IP, Direct Sales, Account Management, Broadband, Sales Management, MPLS, Customer Retention, Customer Satisfaction, Coaching, Customer Experience, Solution Selling, Team Leadership, Business Development, B2B, Wireless Networking, Selling, Sales, CRM, Sales Process, Channel Partners, Vendor Management, Pre-sales, Strategy, Marketing, Networking, Analysis, New Business Development, Channel Sales, HP, Hardware, Business, Business Analysis, Information Technology, SMB, Project Management
Education
Colorado Technical University
Information Technology
Tri-County Technical College
Business Administration, Management and Operations
SYNNEX March 2015 - Present
SYNNEX June 2014 - March 2015
SYNNEX July 2013 - June 2014
Charter Communications June 2008 - April 2013
Recall August 2005 - May 2008
TeleTech July 2003 - August 2005
Skills
Telecommunications, VoIP, Wireless, Call Centers, IP, Direct Sales, Account Management, Broadband, Sales Management, MPLS, Customer Retention, Customer Satisfaction, Coaching, Customer Experience, Solution Selling, Team Leadership, Business Development, B2B, Wireless Networking, Selling, Sales, CRM, Sales Process, Channel Partners, Vendor Management, Pre-sales, Strategy, Marketing, Networking, Analysis, New Business Development, Channel Sales, HP, Hardware, Business, Business Analysis, Information Technology, SMB, Project Management
Education
Colorado Technical University
Information Technology
Tri-County Technical College
Business Administration, Management and Operations
Jessica (Simpson) Deal's TeleTech Experience October 2011 - May 2013
Job Information Technology at Steritech
Industry Information Technology and Services
Experience
Steritech October 2014 - Present
Self employed independent consultant May 2013 - November 2014
TeleTech October 2011 - May 2013
HCL Technologies February 2011 - March 2013
Convergys March 2009 - December 2010
CommunityLink April 2006 - January 2008
Skills
Active Directory, Encryption, Microsoft Office, BMC Remedy, Blackberry Enterprise..., Computer Hardware, mobile point of sale, Point of Purchase, Customer Service, iPod Touch, Software Documentation, Networking, XP, Technical Support, Windows 7, Help Desk Support, Cisco Technologies, Printers, Security, Software Installation, Troubleshooting, Windows, IT Service Management, IT Operations, Laptops, Hardware, Operating Systems, System Administration, Vendor Management, Windows XP, Systems Analysis, Management, Leadership, Training, ITIL
Education
Columbia Southern University 2014 — 2018
Information Technology Business Management, Information Technology
Volunteer State Community College 2003 — 2005
Associate of Arts (AA), American Sign Language
Steritech October 2014 - Present
Self employed independent consultant May 2013 - November 2014
TeleTech October 2011 - May 2013
HCL Technologies February 2011 - March 2013
Convergys March 2009 - December 2010
CommunityLink April 2006 - January 2008
Skills
Active Directory, Encryption, Microsoft Office, BMC Remedy, Blackberry Enterprise..., Computer Hardware, mobile point of sale, Point of Purchase, Customer Service, iPod Touch, Software Documentation, Networking, XP, Technical Support, Windows 7, Help Desk Support, Cisco Technologies, Printers, Security, Software Installation, Troubleshooting, Windows, IT Service Management, IT Operations, Laptops, Hardware, Operating Systems, System Administration, Vendor Management, Windows XP, Systems Analysis, Management, Leadership, Training, ITIL
Education
Columbia Southern University 2014 — 2018
Information Technology Business Management, Information Technology
Volunteer State Community College 2003 — 2005
Associate of Arts (AA), American Sign Language
Brandon Fails Brandon Fails's TeleTech Experience January 2015 - Present
Job Customer Service Extraordinaire / Art Incarnate
Industry Retail
Experience
TeleTech January 2015 - Present
Art Of Life Unlimited July 2012 - Present
StoreSync September 2013 - April 2014
Securitas Security Services July 2014 - 2014
Macy's September 2013 - December 2013
Fairmont Hotels and Resorts May 2007 - September 2013
Quantum Services July 2004 - May 2005
Skills
Hotels, Food & Beverage, Hospitality, Hospitality Industry, Hospitality Management, Customer Service, Customer Satisfaction, Customer Support, Customer Engagement, Retail, Retail Packaging, Warehousing, Sales, Auditing, Adobe Audition, Adobe Creative Suite, Microsoft Office, Studio Recording, Music Production, Photoshop, Digital Photography, Commercial Photography, Email, Internet, Invoicing, Facebook, Travel, Public Relations, Photo Editor, Event Planning, Leadership, Training, Microsoft Excel, Event Management, Social Media, Social Media Marketing, Coaching, Management, Marketing
Education
Columbia College Chicago 1999 — 2002
Chicago Vocational High School 1995 — 1999
High School, Commercial and Advertising Art
TeleTech January 2015 - Present
Art Of Life Unlimited July 2012 - Present
StoreSync September 2013 - April 2014
Securitas Security Services July 2014 - 2014
Macy's September 2013 - December 2013
Fairmont Hotels and Resorts May 2007 - September 2013
Quantum Services July 2004 - May 2005
Skills
Hotels, Food & Beverage, Hospitality, Hospitality Industry, Hospitality Management, Customer Service, Customer Satisfaction, Customer Support, Customer Engagement, Retail, Retail Packaging, Warehousing, Sales, Auditing, Adobe Audition, Adobe Creative Suite, Microsoft Office, Studio Recording, Music Production, Photoshop, Digital Photography, Commercial Photography, Email, Internet, Invoicing, Facebook, Travel, Public Relations, Photo Editor, Event Planning, Leadership, Training, Microsoft Excel, Event Management, Social Media, Social Media Marketing, Coaching, Management, Marketing
Education
Columbia College Chicago 1999 — 2002
Chicago Vocational High School 1995 — 1999
High School, Commercial and Advertising Art
Frank Aiden Francisco Frank Aiden Francisco's TeleTech Experience April 2004 - August 2007
Job Sr. Program Manager at AXA
Industry Information Technology and Services
Experience
AXA May 2014 - Present
Kobo Inc. September 2009 - Present
Project Protector LLC. November 2009 - Present
Google May 2014 - July 2014
DOOR3 Business Applications, Inc. January 2013 - April 2014
Razorfish January 2012 - January 2013
WebMD October 2012 - December 2012
White & Case LLP January 2009 - October 2012
VCP April 2007 - May 2010
TeleTech April 2004 - August 2007
Skills
Digital Marketing, Product Marketing, Market Research, Cross-functional Team..., Market Planning, Marketing Research, Marketing Communications, MS Project, High-impact Sales..., Multimillion-dollar..., B2B services, Product Development, Budget Management, New Business Development, Sales Management, Selling, Negotiation, Cold Calling, Account Management, Strategic Planning, B2B, Customer Relations, Business Strategy, Business Planning, Consultative Selling, Team Building, Budgeting, Salesforce.com, Team Management, PowerPoint, Customer Retention, Lead Generation, Strategy Development, Online Marketing, Promotions, Competitive Analysis, Forecasting, Team Leadership, Solution Selling, Contract Negotiation, International Sales, Direct Sales, Advertising, Marketing Strategy, Strategy, Start-ups, CRM, E-commerce, Product Management, Business Development
Education
Columbia University - Columbia Business School 2009 — 2012
MBA, Marketing
Columbia University 2004 — 2008
Bachelor of Art, Marketing
Columbia University (2008) 2003 — 2008
Bachelor of Art, Marketing
High School for law and public service 2000 — 2004
Advance Regents Diploma, Law
AXA May 2014 - Present
Kobo Inc. September 2009 - Present
Project Protector LLC. November 2009 - Present
Google May 2014 - July 2014
DOOR3 Business Applications, Inc. January 2013 - April 2014
Razorfish January 2012 - January 2013
WebMD October 2012 - December 2012
White & Case LLP January 2009 - October 2012
VCP April 2007 - May 2010
TeleTech April 2004 - August 2007
Skills
Digital Marketing, Product Marketing, Market Research, Cross-functional Team..., Market Planning, Marketing Research, Marketing Communications, MS Project, High-impact Sales..., Multimillion-dollar..., B2B services, Product Development, Budget Management, New Business Development, Sales Management, Selling, Negotiation, Cold Calling, Account Management, Strategic Planning, B2B, Customer Relations, Business Strategy, Business Planning, Consultative Selling, Team Building, Budgeting, Salesforce.com, Team Management, PowerPoint, Customer Retention, Lead Generation, Strategy Development, Online Marketing, Promotions, Competitive Analysis, Forecasting, Team Leadership, Solution Selling, Contract Negotiation, International Sales, Direct Sales, Advertising, Marketing Strategy, Strategy, Start-ups, CRM, E-commerce, Product Management, Business Development
Education
Columbia University - Columbia Business School 2009 — 2012
MBA, Marketing
Columbia University 2004 — 2008
Bachelor of Art, Marketing
Columbia University (2008) 2003 — 2008
Bachelor of Art, Marketing
High School for law and public service 2000 — 2004
Advance Regents Diploma, Law
kamilah webb kamilah webb's TeleTech Experience 2013 - Present
Job
Industry Apparel & Fashion
Experience
TeleTech 2013 - Present
Skills
Microsoft Excel
Education
Colorado Technical University 2012 — 2014
Associate of Science (A.S.), Accounting and Business/Management
TeleTech 2013 - Present
Skills
Microsoft Excel
Education
Colorado Technical University 2012 — 2014
Associate of Science (A.S.), Accounting and Business/Management
Carl Lapis Carl Lapis's TeleTech Experience July 2010 - July 2011
Job Admin Assistant at West Valley Dental Supply
Industry Information Technology and Services
Experience
West Valley Dental Supply January 2013 - Present
Macy's November 2011 - August 2013
TeleTech July 2010 - July 2011
Skills
Customer Service, Data Entry, Microsoft Office, Microsoft Word, Outlook, Time Management
Education
Los Angeles Pierce College 2012 — 2016
Computer Science
De La Salle University 2007 — 2009
Certificate in Information Technology, Computer Science
Canossa Academy Lipa City 2003 — 2007
High School Equivalence Certificate Program
West Valley Dental Supply January 2013 - Present
Macy's November 2011 - August 2013
TeleTech July 2010 - July 2011
Skills
Customer Service, Data Entry, Microsoft Office, Microsoft Word, Outlook, Time Management
Education
Los Angeles Pierce College 2012 — 2016
Computer Science
De La Salle University 2007 — 2009
Certificate in Information Technology, Computer Science
Canossa Academy Lipa City 2003 — 2007
High School Equivalence Certificate Program
Demetrius King Demetrius King's TeleTech Experience November 2002 - August 2003
Job IT for the State of Alabama
Industry Law Enforcement
Experience
Alabama Department of Forensic Sciences June 2014 - Present
US Air Force Reserve November 1998 - Present
Alabama Department of Transportation April 2005 - June 2014
Pemco Aeroplex September 2003 - January 2005
TeleTech November 2002 - August 2003
Skills
Troubleshooting, Active Directory, Windows, XP, Networking, Aircraft Maintenance, Windows Server, SharePoint, Computer Hardware, Servers, Hardware, Software Installation, Technical Support, Laptops, Printers, Project Planning, Computer Repair, Operating Systems, Network Administration, LAN-WAN, System Administration, Security, Help Desk Support, DHCP, Windows 7, Security+, System Deployment, Aircraft Systems, Transportation, Access, Visio, TCP/IP, Software Documentation, Network Security, Information Technology, Databases, Telecommunications, VoIP, Linux, Windows XP
Education
Colorado Technical University 2006 — 2009
Master's degree, Management/Information Security
Miles College 1996 — 2002
Bachelor of Science (B.S.), Computer and Information Sciences
Alabama Department of Forensic Sciences June 2014 - Present
US Air Force Reserve November 1998 - Present
Alabama Department of Transportation April 2005 - June 2014
Pemco Aeroplex September 2003 - January 2005
TeleTech November 2002 - August 2003
Skills
Troubleshooting, Active Directory, Windows, XP, Networking, Aircraft Maintenance, Windows Server, SharePoint, Computer Hardware, Servers, Hardware, Software Installation, Technical Support, Laptops, Printers, Project Planning, Computer Repair, Operating Systems, Network Administration, LAN-WAN, System Administration, Security, Help Desk Support, DHCP, Windows 7, Security+, System Deployment, Aircraft Systems, Transportation, Access, Visio, TCP/IP, Software Documentation, Network Security, Information Technology, Databases, Telecommunications, VoIP, Linux, Windows XP
Education
Colorado Technical University 2006 — 2009
Master's degree, Management/Information Security
Miles College 1996 — 2002
Bachelor of Science (B.S.), Computer and Information Sciences
Cerstin Fairchild Cerstin Fairchild's TeleTech Experience March 2012 - June 2013
Job Business Center Manager at FedEx Office
Industry Outsourcing/Offshoring
Experience
Filco June 2015 - Present
FedEx Office November 2014 - Present
FedEx Office September 2013 - October 2014
Dave Cortese Campaign 2014 - 2014
TeleTech March 2012 - June 2013
TeleTech January 2012 - March 2012
TeleTech May 2011 - December 2011
TeleTech February 2010 - April 2011
TeleTech February 2009 - January 2010
Skills
Microsoft Office, Customer Service, Training Delivery, Data Analysis, Data Entry, Service Delivery, Call Centers, Contact Centers, Workforce Management, Spanish-English, Coaching, SharePoint, Training, Leadership, Process Improvement, Quality Assurance
Education
De Anza College 2014 — 2016
Bachelor's Degree, International Law and Legal Studies, Freshman
Del Mar High School 2002 — 2006
Filco June 2015 - Present
FedEx Office November 2014 - Present
FedEx Office September 2013 - October 2014
Dave Cortese Campaign 2014 - 2014
TeleTech March 2012 - June 2013
TeleTech January 2012 - March 2012
TeleTech May 2011 - December 2011
TeleTech February 2010 - April 2011
TeleTech February 2009 - January 2010
Skills
Microsoft Office, Customer Service, Training Delivery, Data Analysis, Data Entry, Service Delivery, Call Centers, Contact Centers, Workforce Management, Spanish-English, Coaching, SharePoint, Training, Leadership, Process Improvement, Quality Assurance
Education
De Anza College 2014 — 2016
Bachelor's Degree, International Law and Legal Studies, Freshman
Del Mar High School 2002 — 2006
Heidi Sidwell Heidi Sidwell's TeleTech Experience November 2013 - January 2014
Job Recruiter Tradesmen International, Inc.
Industry Human Resources
Experience
Tradesmen International April 2015 - Present
Tradesmen International, Inc. February 2015 - April 2015
AutoZone September 2014 - February 2015
Tradesman International February 2014 - September 2014
TeleTech November 2013 - January 2014
Hawthorn Recovery Services January 2012 - October 2013
Rawlins County October 2009 - August 2011
Skills
Customer Service, Team Building, Call Centers, Leadership, Microsoft Excel, HIPAA, Business Planning, Interviews, Telephone Skills, Human Resources, Employee Relations, Office Management, Teamwork, Appointment Scheduling, Strategy, Project Management, Customer Satisfaction
Education
Colorado Technical University-Online 2010 — 2014
Masters of Business Administration, Health/Health Care Administration/Management
Tradesmen International April 2015 - Present
Tradesmen International, Inc. February 2015 - April 2015
AutoZone September 2014 - February 2015
Tradesman International February 2014 - September 2014
TeleTech November 2013 - January 2014
Hawthorn Recovery Services January 2012 - October 2013
Rawlins County October 2009 - August 2011
Skills
Customer Service, Team Building, Call Centers, Leadership, Microsoft Excel, HIPAA, Business Planning, Interviews, Telephone Skills, Human Resources, Employee Relations, Office Management, Teamwork, Appointment Scheduling, Strategy, Project Management, Customer Satisfaction
Education
Colorado Technical University-Online 2010 — 2014
Masters of Business Administration, Health/Health Care Administration/Management
Bailey Braden's TeleTech Experience June 2014 - August 2014
Job Interactive Media and Web Design Major
Industry Graphic Design
Experience
Photogenic Inc. March 2015 - June 2015
TeleTech June 2014 - August 2014
The Garden Tea Room June 2013 - August 2014
Hollister Co. June 2012 - August 2012
Skills
Customer Service, Photoshop, Graphic Design, Communication, Organization Skills, Positive Employee..., Lightroom, Illustrator, WordPress, Bootstrap, Drawing, Photography, Video Production, Web Design, Creative Writing, Leadership, InDesign
Education
Lindenwood University Belleville 2013 — 2015
Interactive Media and Web Design
Cottey College 2011 — 2013
Associate of Science (A.S.)
Photogenic Inc. March 2015 - June 2015
TeleTech June 2014 - August 2014
The Garden Tea Room June 2013 - August 2014
Hollister Co. June 2012 - August 2012
Skills
Customer Service, Photoshop, Graphic Design, Communication, Organization Skills, Positive Employee..., Lightroom, Illustrator, WordPress, Bootstrap, Drawing, Photography, Video Production, Web Design, Creative Writing, Leadership, InDesign
Education
Lindenwood University Belleville 2013 — 2015
Interactive Media and Web Design
Cottey College 2011 — 2013
Associate of Science (A.S.)
John Decoteau's TeleTech Experience March 2015 - April 2015
Job TalProFit Media LLC
Industry Information Technology and Services
Experience
TalProFit Media LLC October 2013 - Present
TeleTech March 2015 - April 2015
CompuCom March 2014 - October 2014
General Dynamics November 2011 - November 2012
Elbit Systems of America September 1990 - December 2010
Skills
Break Fix, Six Sigma, Quality Assurance, Software Documentation, Program Management, Networking, TCP/IP, Leadership, Windows, Network Security, Quality Management, Requirements Analysis, Visio, Microsoft Office, Firewalls, Oracle, Research, Customer Service, Hardware, Kaizen, Operating Systems, Laptops, Help Desk Support, Routers, Windows Services, Cross-functional Team..., Process Improvement, Tier II, Computers, Automation, Military Operations, Employee Training, Wireless Networking, Data Warehousing, Risk Assessment, Unix, Internet, Organization, PowerPoint, Social Media, VoIP, Volunteer Management, Broadcast, Network Administration, Google Apps, Google Docs, Open Office, Tablets, Desktop Computers, Microsoft Certified...
Education
Colorado Technical University 2013 — 2015
Bachelor of Science (BS), Management Information Systems
Keiser University 2009 — 2011
Associate of Science (A.S.), Information Technology
TalProFit Media LLC October 2013 - Present
TeleTech March 2015 - April 2015
CompuCom March 2014 - October 2014
General Dynamics November 2011 - November 2012
Elbit Systems of America September 1990 - December 2010
Skills
Break Fix, Six Sigma, Quality Assurance, Software Documentation, Program Management, Networking, TCP/IP, Leadership, Windows, Network Security, Quality Management, Requirements Analysis, Visio, Microsoft Office, Firewalls, Oracle, Research, Customer Service, Hardware, Kaizen, Operating Systems, Laptops, Help Desk Support, Routers, Windows Services, Cross-functional Team..., Process Improvement, Tier II, Computers, Automation, Military Operations, Employee Training, Wireless Networking, Data Warehousing, Risk Assessment, Unix, Internet, Organization, PowerPoint, Social Media, VoIP, Volunteer Management, Broadcast, Network Administration, Google Apps, Google Docs, Open Office, Tablets, Desktop Computers, Microsoft Certified...
Education
Colorado Technical University 2013 — 2015
Bachelor of Science (BS), Management Information Systems
Keiser University 2009 — 2011
Associate of Science (A.S.), Information Technology
Eric Goldberg's TeleTech Experience May 2010 - July 2014
Job Sales and Business Development, at Concentrix
Industry Financial Services
Experience
Concentrix (IBM) July 2014 - Present
TeleTech May 2010 - July 2014
WNS Global Services April 2006 - May 2010
Frost & Sullivan March 2004 - April 2006
Merrill Lynch September 2001 - September 2003
Computer Associates (CA) September 1996 - January 2000
Skills
BPO, Outsourcing
Education
Columbia University - Columbia Business School 1999 — 2001
Master of Business Administration (MBA)
Rutgers College
Bachelor's Degree
Concentrix (IBM) July 2014 - Present
TeleTech May 2010 - July 2014
WNS Global Services April 2006 - May 2010
Frost & Sullivan March 2004 - April 2006
Merrill Lynch September 2001 - September 2003
Computer Associates (CA) September 1996 - January 2000
Skills
BPO, Outsourcing
Education
Columbia University - Columbia Business School 1999 — 2001
Master of Business Administration (MBA)
Rutgers College
Bachelor's Degree
Elisa Rocillo's TeleTech Experience 2003 - 2006
Job HR Professional
Industry Information Technology and Services
Experience
Gore Mutual Insurance June 2014 - Present
Rocillo Residence November 2013 - Present
Gore Mutual Insurance March 2012 - November 2013
ZTR Control Systems June 2006 - February 2012
TR Electronic June 2006 - February 2012
TeleTech 2003 - 2006
Metal Techologies 2001 - 2002
Deloitte & Touche - DRT Systems 1998 - 2000
Skills
Recruiting, Technical Recruiting, Employee Relations, Employee Engagement, Performance Management, Talent Acquisition, Change Management, Training, Onboarding, Coaching, HR Policies, Team Building, Human Resources, Employee Benefits, Personnel Management, Management
Education
Conestoga College 2002 — 2003
Post-Graduate, Human Resources Management
York University 1992 — 1997
Honours B.A., Labour Relations/Sociology
Gore Mutual Insurance June 2014 - Present
Rocillo Residence November 2013 - Present
Gore Mutual Insurance March 2012 - November 2013
ZTR Control Systems June 2006 - February 2012
TR Electronic June 2006 - February 2012
TeleTech 2003 - 2006
Metal Techologies 2001 - 2002
Deloitte & Touche - DRT Systems 1998 - 2000
Skills
Recruiting, Technical Recruiting, Employee Relations, Employee Engagement, Performance Management, Talent Acquisition, Change Management, Training, Onboarding, Coaching, HR Policies, Team Building, Human Resources, Employee Benefits, Personnel Management, Management
Education
Conestoga College 2002 — 2003
Post-Graduate, Human Resources Management
York University 1992 — 1997
Honours B.A., Labour Relations/Sociology
Tamara Millyard's TeleTech Experience November 2005 - June 2006
Job Customer Service & Data Entry Professional
Industry Computer Networking
Experience
Adecco Staffing USA July 2012 - Present
Jackson Hewitt January 2012 - April 2012
Sprint, Lone Tree, CO June 2009 - September 2010
H&R Block January 2009 - April 2009
Office Team/ Genesys December 2008 - March 2009
DEX July 2008 - October 2008
Metro Path April 2007 - June 2008
Total Long-Term Care February 2007 - April 2007
Quest Diagnostics October 2006 - January 2007
TeleTech November 2005 - June 2006
Skills
Copy Typing, Data Entry, Databases, Customer Service, 10 Key, Time Management, Microsoft Office, Invoicing, Access, Accounting, Human Resources, Microsoft Excel, Call Centers, Interviews, Outlook
Education
Colorado Technical University 2011 — 2016
2nd year, Information Technology - Security
University of Phoenix 2009 — 2010
Computer Science
Taylor Center High School 1975 — 1978
High School; of BS; Bachelor of Science IT, program
Adecco Staffing USA July 2012 - Present
Jackson Hewitt January 2012 - April 2012
Sprint, Lone Tree, CO June 2009 - September 2010
H&R Block January 2009 - April 2009
Office Team/ Genesys December 2008 - March 2009
DEX July 2008 - October 2008
Metro Path April 2007 - June 2008
Total Long-Term Care February 2007 - April 2007
Quest Diagnostics October 2006 - January 2007
TeleTech November 2005 - June 2006
Skills
Copy Typing, Data Entry, Databases, Customer Service, 10 Key, Time Management, Microsoft Office, Invoicing, Access, Accounting, Human Resources, Microsoft Excel, Call Centers, Interviews, Outlook
Education
Colorado Technical University 2011 — 2016
2nd year, Information Technology - Security
University of Phoenix 2009 — 2010
Computer Science
Taylor Center High School 1975 — 1978
High School; of BS; Bachelor of Science IT, program
Din Latham Din Latham's TeleTech Experience August 2008 - February 2009
Job Finance
Industry Financial Services
Experience
Affinity_Global February 2015 - Present
EZ Ware Technologies May 2014 - November 2014
HBS Incorporated February 2013 - February 2014
Kingston Mines October 2009 - October 2012
TeleTech August 2008 - February 2009
United States Air Force April 2007 - June 2008
Target August 2004 - February 2007
Skills
Customer Service, Security, Sales, CCTV, Microsoft Office, Microsoft Excel, Data Entry, Team Leadership, Microsoft Word, Invoicing, Windows
Education
Colorado Technical University
Associate of Science, Accounting
Community College of the Air Force
Avionics Maintenance Technology/Technician
Affinity_Global February 2015 - Present
EZ Ware Technologies May 2014 - November 2014
HBS Incorporated February 2013 - February 2014
Kingston Mines October 2009 - October 2012
TeleTech August 2008 - February 2009
United States Air Force April 2007 - June 2008
Target August 2004 - February 2007
Skills
Customer Service, Security, Sales, CCTV, Microsoft Office, Microsoft Excel, Data Entry, Team Leadership, Microsoft Word, Invoicing, Windows
Education
Colorado Technical University
Associate of Science, Accounting
Community College of the Air Force
Avionics Maintenance Technology/Technician
Johnny Coppage Johnny Coppage's TeleTech Experience December 2010 - April 2011
Job Senior Solutions Architect at UbiStor, Inc.
Industry Information Technology and Services
Experience
UbiStor, Inc. April 2013 - Present
CommVault April 2011 - April 2013
TeleTech December 2010 - April 2011
Missile Defense Agency June 2005 - September 2010
Skills
NetApp, Storage Virtualization, Enterprise Storage, Storage, NAS, Deduplication, Storage Area Networks, Disaster Recovery, Netbackup, SAN, VMware ESX, Brocade, Fibre Channel, CommVault, Clariion, VMware, Windows Server
Education
Colorado Technical University
UbiStor, Inc. April 2013 - Present
CommVault April 2011 - April 2013
TeleTech December 2010 - April 2011
Missile Defense Agency June 2005 - September 2010
Skills
NetApp, Storage Virtualization, Enterprise Storage, Storage, NAS, Deduplication, Storage Area Networks, Disaster Recovery, Netbackup, SAN, VMware ESX, Brocade, Fibre Channel, CommVault, Clariion, VMware, Windows Server
Education
Colorado Technical University
Brandon Dionese Brandon Dionese's TeleTech Experience October 2010 - April 2011
Job B.S. Computer Information Systems
Industry Computer Software
Experience
TeleTech October 2010 - April 2011
Community College of Denver February 2010 - May 2010
Skills
SQL, HTML, XML, MySQL, Java, C++, ASP.NET, Windows, Microsoft Office, Visual Studio, CSS, Project Management, Programming, Web Development, Databases, Business Analysis, Software Engineering, Software Development, Strategic Planning, Microsoft Excel, Microsoft Word, PowerPoint, Access
Education
Metropolitan State College of Denver 2010 — 2012
Bachelor's degree, Computer Information Systems
Community College of Denver 2005 — 2009
TeleTech October 2010 - April 2011
Community College of Denver February 2010 - May 2010
Skills
SQL, HTML, XML, MySQL, Java, C++, ASP.NET, Windows, Microsoft Office, Visual Studio, CSS, Project Management, Programming, Web Development, Databases, Business Analysis, Software Engineering, Software Development, Strategic Planning, Microsoft Excel, Microsoft Word, PowerPoint, Access
Education
Metropolitan State College of Denver 2010 — 2012
Bachelor's degree, Computer Information Systems
Community College of Denver 2005 — 2009
Rolanda Young Rolanda Young's TeleTech Experience September 2011 - June 2012
Job Account Activation on Demand at Aflac Telework Palmdale CA
Industry Insurance
Experience
Aflac January 2014 - Present
Aflac June 2013 - January 2014
Aflac April 2012 - June 2013
TeleTech September 2011 - June 2012
Tyson Foods October 1999 - February 2010
Skills
Excellent oral and..., Proficient with..., Strong ability to..., Ability to follow up..., Leadership Experience, Excellent problem..., Proficient in Microsoft..., Adobe PageMaker, Photoshop Deluxe, SAP HR/Payroll, SAP Accounts Payable, SAP Receiving, Translink, WUPOS, Kronos Timekeeping, Oracle, Workbooth, HPSD, Linkpoint Pin Pads, Tandem, Security Plus, Simplex Timeclocks, Perstime Payroll System, Omega Lite and V, Client Central, AS400 system, Invoicing, Spreadsheets, IBM iSeries, COBOL, Pagemaker, Training
Education
Columbus State University 2004 — 2005
none, Accounting
Columbus State University 1999 — 2003
Bachelor of Business Administration (BBA), Business Administration and Management, General
Aflac January 2014 - Present
Aflac June 2013 - January 2014
Aflac April 2012 - June 2013
TeleTech September 2011 - June 2012
Tyson Foods October 1999 - February 2010
Skills
Excellent oral and..., Proficient with..., Strong ability to..., Ability to follow up..., Leadership Experience, Excellent problem..., Proficient in Microsoft..., Adobe PageMaker, Photoshop Deluxe, SAP HR/Payroll, SAP Accounts Payable, SAP Receiving, Translink, WUPOS, Kronos Timekeeping, Oracle, Workbooth, HPSD, Linkpoint Pin Pads, Tandem, Security Plus, Simplex Timeclocks, Perstime Payroll System, Omega Lite and V, Client Central, AS400 system, Invoicing, Spreadsheets, IBM iSeries, COBOL, Pagemaker, Training
Education
Columbus State University 2004 — 2005
none, Accounting
Columbus State University 1999 — 2003
Bachelor of Business Administration (BBA), Business Administration and Management, General
Stockwell-Burkett Terese Stockwell-Burkett Terese's TeleTech Experience August 2011 - July 2012
Job Business Research Analyst at West Virginia University
Industry Higher Education
Experience
West Virginia University January 2013 - Present
TeleTech August 2011 - July 2012
Burkett Consulting Services, LLC January 2002 - December 2011
Camber Corporation 1998 - February 2001
Camber Corporation 1997 - 1998
Statistica Inc. August 1996 - January 1997
PRC, Inc. February 1994 - August 1996
United States Marine Corps Reserve January 1988 - July 1994
United States Marine Corps May 1977 - September 1983
Skills
Project Management, Team Leadership, Technical Writing, Strategic Leadership, Statistical Data..., Leadership Development, Program Development, Website Development, Data Analysis, Military, Public Speaking, Microsoft Access, Microsoft SQL Server, Microsoft Office, Microsoft Power Point, Event Planning, Microsoft Project, Microsoft Excel, Statistics, PowerPoint
Education
Air Academy High School Class of 1977
Colorado Technical University 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Colorado Technical University-Online 2014 — 2015
Master’s Degree, Masters of Science in Management - Project Management
Colorado Technical University-Online 2008 — 2011
Bachelor of Science, Business Administration and Information Technology
West Virginia University January 2013 - Present
TeleTech August 2011 - July 2012
Burkett Consulting Services, LLC January 2002 - December 2011
Camber Corporation 1998 - February 2001
Camber Corporation 1997 - 1998
Statistica Inc. August 1996 - January 1997
PRC, Inc. February 1994 - August 1996
United States Marine Corps Reserve January 1988 - July 1994
United States Marine Corps May 1977 - September 1983
Skills
Project Management, Team Leadership, Technical Writing, Strategic Leadership, Statistical Data..., Leadership Development, Program Development, Website Development, Data Analysis, Military, Public Speaking, Microsoft Access, Microsoft SQL Server, Microsoft Office, Microsoft Power Point, Event Planning, Microsoft Project, Microsoft Excel, Statistics, PowerPoint
Education
Air Academy High School Class of 1977
Colorado Technical University 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Colorado Technical University-Online 2014 — 2015
Master’s Degree, Masters of Science in Management - Project Management
Colorado Technical University-Online 2008 — 2011
Bachelor of Science, Business Administration and Information Technology
Patrick Eloriaga's TeleTech Experience June 2003 - June 2004
Job Data Loading Technician at Catalyst Repository Systems
Industry Legal Services
Experience
TriZetto, A Cognizant Company April 2015 - Present
Catalyst Repository Systems March 2013 - September 2014
Catalyst Repository Systems November 2009 - March 2013
Comcast Business Class April 2008 - October 2009
Nova Information Systems August 2007 - April 2008
Nova Information Systems March 2006 - August 2007
First Horizon Merchant Services April 2005 - March 2006
Qwest March 2004 - July 2004
TeleTech June 2003 - June 2004
Spherion August 2002 - July 2003
Skills
SQL 2005 & 2008, XML, Unix, WINDOWS 7, XP, & 8, FTP, SNMP, IP, HTML, Home Networking, Wireless Networking, Networking, VoIP, Telecommunications, DOCSIS, CMTS, Citrix, Ensemble, NEWT, TRIS, Merchant Services, Credit Analysis, Software Documentation, Microsoft SQL Server, Routers, Project Management, Technical Support, Customer Service, Databases, Servers, Microsoft Office, Troubleshooting, Windows
Education
Community College of Aurora
Associate's degree, Computer/Information Technology Administration and Management
TriZetto, A Cognizant Company April 2015 - Present
Catalyst Repository Systems March 2013 - September 2014
Catalyst Repository Systems November 2009 - March 2013
Comcast Business Class April 2008 - October 2009
Nova Information Systems August 2007 - April 2008
Nova Information Systems March 2006 - August 2007
First Horizon Merchant Services April 2005 - March 2006
Qwest March 2004 - July 2004
TeleTech June 2003 - June 2004
Spherion August 2002 - July 2003
Skills
SQL 2005 & 2008, XML, Unix, WINDOWS 7, XP, & 8, FTP, SNMP, IP, HTML, Home Networking, Wireless Networking, Networking, VoIP, Telecommunications, DOCSIS, CMTS, Citrix, Ensemble, NEWT, TRIS, Merchant Services, Credit Analysis, Software Documentation, Microsoft SQL Server, Routers, Project Management, Technical Support, Customer Service, Databases, Servers, Microsoft Office, Troubleshooting, Windows
Education
Community College of Aurora
Associate's degree, Computer/Information Technology Administration and Management
Francine Matthews Francine Matthews's TeleTech Experience December 1999 - March 2003
Job Service Desk Agent II
Industry Information Technology and Services
Experience
CORHIO September 2012 - Present
National MS Society May 2005 - September 2012
Teletech December 1999 - March 2003
Skills
Vendor Management, Databases, Project Management, Microsoft Office, Software Documentation, Visio, Microsoft Excel, ITIL, SharePoint, Windows Server, Database Admin, Coaching, Integration, Budgets, Nonprofits, Program Management, Process Improvement, SDLC, Windows, Troubleshooting, System Administration, Data Analysis, Business Intelligence, Access, Business Analysis, Strategic Planning, Data Management, Requirements Analysis, Active Directory
Education
Colorado Technical University 2007 — 2009
Associates, Medical Billing and Coding
Community College of Denver 1995 — 1996
General Equivalency Diploma, Office Specialist
CORHIO September 2012 - Present
National MS Society May 2005 - September 2012
Teletech December 1999 - March 2003
Skills
Vendor Management, Databases, Project Management, Microsoft Office, Software Documentation, Visio, Microsoft Excel, ITIL, SharePoint, Windows Server, Database Admin, Coaching, Integration, Budgets, Nonprofits, Program Management, Process Improvement, SDLC, Windows, Troubleshooting, System Administration, Data Analysis, Business Intelligence, Access, Business Analysis, Strategic Planning, Data Management, Requirements Analysis, Active Directory
Education
Colorado Technical University 2007 — 2009
Associates, Medical Billing and Coding
Community College of Denver 1995 — 1996
General Equivalency Diploma, Office Specialist
Donnie Talley Donnie Talley's TeleTech Experience January 2012 - Present
Job Customer Service Rep at TeleTech
Industry Computer Software
Experience
TeleTech January 2012 - Present
U.S. Army November 2001 - October 2011
Tek-Systems February 1998 - March 2001
Manpower Professional January 1998 - February 2001
Skills
C#, ASP.NET, SQL Server, XML, .NET, WCF, HTML, LINQ, AJAX, SQL, Silverlight, CSS, Web Services, XAML, Databases, Visual Studio, JavaScript, WPF, jQuery, ADO.NET, WinForms, ASP.NET MVC, Entity Framework, T-SQL, Common Type System, MVC, ASP.NET AJAX, UML, Web Development, DHTML, Web Applications, XHTML, Programming, Windows, OOP, Software Engineering, Application Development, Software Development
Education
Set Focus .Net Masters Program 2011 — 2012
C# .Net Development, Asp.net WPF, WCF, Silverlight, LINQ
Colorado Technical University 2009 — 2012
Doctorate, Computer Science Enterprise Information Systems
US Army Warrior Leader Course 2010 — 2010
Leadership
Colorado Technical University 2007 — 2009
Master of Science, Information Technology Management
Colorado Technical University 2008 — 2008
Certificate, Database Management
Colorado Technical University 2008 — 2008
Certificate, Systems Analysis and Integration
Colorado Technical University 2005 — 2007
Bachelor, Software Engineering
Colorado Technical University 2006 — 2006
Certificate, Object Oriented Methods
Colorado Technical University 2006 — 2006
Certificate, Software Engineering Application
Colorado Technical University
Certificate, Software Engineering Process
TeleTech January 2012 - Present
U.S. Army November 2001 - October 2011
Tek-Systems February 1998 - March 2001
Manpower Professional January 1998 - February 2001
Skills
C#, ASP.NET, SQL Server, XML, .NET, WCF, HTML, LINQ, AJAX, SQL, Silverlight, CSS, Web Services, XAML, Databases, Visual Studio, JavaScript, WPF, jQuery, ADO.NET, WinForms, ASP.NET MVC, Entity Framework, T-SQL, Common Type System, MVC, ASP.NET AJAX, UML, Web Development, DHTML, Web Applications, XHTML, Programming, Windows, OOP, Software Engineering, Application Development, Software Development
Education
Set Focus .Net Masters Program 2011 — 2012
C# .Net Development, Asp.net WPF, WCF, Silverlight, LINQ
Colorado Technical University 2009 — 2012
Doctorate, Computer Science Enterprise Information Systems
US Army Warrior Leader Course 2010 — 2010
Leadership
Colorado Technical University 2007 — 2009
Master of Science, Information Technology Management
Colorado Technical University 2008 — 2008
Certificate, Database Management
Colorado Technical University 2008 — 2008
Certificate, Systems Analysis and Integration
Colorado Technical University 2005 — 2007
Bachelor, Software Engineering
Colorado Technical University 2006 — 2006
Certificate, Object Oriented Methods
Colorado Technical University 2006 — 2006
Certificate, Software Engineering Application
Colorado Technical University
Certificate, Software Engineering Process
Kevin Klimeck Kevin Klimeck's TeleTech Experience May 2014 - June 2014
Job Looking for work
Industry Computer Hardware
Experience
CyberSource January 2015 - March 2015
Xcel Energy September 2014 - December 2014
Squire Patton Boggs August 2014 - September 2014
TeleTech May 2014 - June 2014
UK Consultants June 2009 - May 2014
Smart source inc / Sonic Automotive August 2013 - August 2013
TIAA-CREF / Contractor January 2013 - March 2013
IBM / Warranty Verification / Contractor October 2012 - November 2012
United States Department of Defense / Federal Center / Contractor July 2012 - August 2012
US Forest Service / IBM / Contractor March 2012 - July 2012
Skills
Windows Server, Active Directory, XP, Windows 7, Servers, Data Recovery, Help Desk Support, Computer Hardware, Software Distribution, Customer Service, Troubleshooting, VPN, Cisco VPN, Data Migration, OSD, BMC Remedy, Maximo, Clarity, IBM Tivoli, iPhone Support, Blackberry, Windows Phone, Android, Remote Desktop, Dell Computers, Lenovo Certified, HP, Microsoft Office, TCP/IP, Citrix, ServiceNow, Lotus Notes, Norton Utilities, WDE, PGP, VMware, Wine, Mac OS, SAS, Windows 8, Printers, Routers, Windows Vista, Windows XP
Education
Community College of Aurora 2009 — 2010
Community College of Denver (CCD)
Information Technologies
GrandViewHS
Pickens Technical College
CyberSource January 2015 - March 2015
Xcel Energy September 2014 - December 2014
Squire Patton Boggs August 2014 - September 2014
TeleTech May 2014 - June 2014
UK Consultants June 2009 - May 2014
Smart source inc / Sonic Automotive August 2013 - August 2013
TIAA-CREF / Contractor January 2013 - March 2013
IBM / Warranty Verification / Contractor October 2012 - November 2012
United States Department of Defense / Federal Center / Contractor July 2012 - August 2012
US Forest Service / IBM / Contractor March 2012 - July 2012
Skills
Windows Server, Active Directory, XP, Windows 7, Servers, Data Recovery, Help Desk Support, Computer Hardware, Software Distribution, Customer Service, Troubleshooting, VPN, Cisco VPN, Data Migration, OSD, BMC Remedy, Maximo, Clarity, IBM Tivoli, iPhone Support, Blackberry, Windows Phone, Android, Remote Desktop, Dell Computers, Lenovo Certified, HP, Microsoft Office, TCP/IP, Citrix, ServiceNow, Lotus Notes, Norton Utilities, WDE, PGP, VMware, Wine, Mac OS, SAS, Windows 8, Printers, Routers, Windows Vista, Windows XP
Education
Community College of Aurora 2009 — 2010
Community College of Denver (CCD)
Information Technologies
GrandViewHS
Pickens Technical College
Amanda Grafton Amanda Grafton's TeleTech Experience March 2007 - March 2008
Job Workforce Scheduler at NCO Group
Industry Outsourcing/Offshoring
Keri Wheatley Keri Wheatley's TeleTech Experience January 2006 - September 2007
Job Addiction Worker
Industry Mental Health Care
Experience
Regional HIV/AIDS Connection October 2011 - October 2014
London InterCommunity Health Center October 2011 - October 2014
Regional HIV/AIDS Connection September 2011 - December 2011
AIDS Committee of London June 2011 - September 2011
2009 Sykes Canada June 2008 - October 2009
TeleTech January 2006 - September 2007
JDSmith 2001 - 2003
Skills
Community Outreach, Social Services, Peer Support, Crisis Management, Harm Reduction, Hepatitis C Education, Group Development, Group Facilitation, Treatment, Addictions, Support Groups, ADAT, Addiction Recovery, Motivational..., Mental Health Counseling, Facilitation, Public Speaking, Counseling Psychology
Education
triOS College 2010 — 2011
Honours Addiction Worker Diploma, Addiction Studies
triOS College 2010 2010 — 2011
Addiction Worker Honours Diploma, Addiction Studies
Conestoga College 1999 — 2001
Vocational Studies
Regional HIV/AIDS Connection October 2011 - October 2014
London InterCommunity Health Center October 2011 - October 2014
Regional HIV/AIDS Connection September 2011 - December 2011
AIDS Committee of London June 2011 - September 2011
2009 Sykes Canada June 2008 - October 2009
TeleTech January 2006 - September 2007
JDSmith 2001 - 2003
Skills
Community Outreach, Social Services, Peer Support, Crisis Management, Harm Reduction, Hepatitis C Education, Group Development, Group Facilitation, Treatment, Addictions, Support Groups, ADAT, Addiction Recovery, Motivational..., Mental Health Counseling, Facilitation, Public Speaking, Counseling Psychology
Education
triOS College 2010 — 2011
Honours Addiction Worker Diploma, Addiction Studies
triOS College 2010 2010 — 2011
Addiction Worker Honours Diploma, Addiction Studies
Conestoga College 1999 — 2001
Vocational Studies
Lisa Kingdon Lisa Kingdon's TeleTech Experience Customer Service RepIntuit2014 - 2015
Job Customer Service Representative at TeleTech
Industry Consumer Services
Experience
TeleTech Customer Service RepIntuit2014 - 2015
Skills
Microsoft Office, Management, Customer Service, Litigation, Project Management, Leadership, Microsoft Excel, Sales, Training, Public Speaking, Business Development, Outlook, Negotiation, Legal Assistance
Education
Concord Law School - Kaplan University 2014 — 2015
Bachelor's Degree, Pre-Law Studies, 3.98
University of Phoenix 2013 — 2014
Associate of Science (A.S.) with an emphasis on Psychology, Psychology, 4.0
TeleTech Customer Service RepIntuit2014 - 2015
Skills
Microsoft Office, Management, Customer Service, Litigation, Project Management, Leadership, Microsoft Excel, Sales, Training, Public Speaking, Business Development, Outlook, Negotiation, Legal Assistance
Education
Concord Law School - Kaplan University 2014 — 2015
Bachelor's Degree, Pre-Law Studies, 3.98
University of Phoenix 2013 — 2014
Associate of Science (A.S.) with an emphasis on Psychology, Psychology, 4.0
Jody Stewart's TeleTech Experience October 2000 - January 2001
Job Contractor System Administrator at Deloitte
Industry Information Services
Experience
Deloitte February 2014 - Present
PharmMD June 2012 - February 2014
All Staff Technical March 2011 - June 2012
Tri Star Services, LLC August 2004 - March 2011
Emageon May 2002 - January 2004
Sloss Industries July 2001 - May 2002
Winners World Arcade February 2001 - December 2001
Teletech October 2000 - January 2001
Skills
Healthcare Information..., Project Management, DNS, DHCP, Troubleshooting, VMware, Servers, Active Directory, Windows Server, Firewalls, Microsoft Exchange, Cisco Technologies, XP, Apache, Red Hat Linux, Microsoft SQL Server, Switches
Education
Colorado Technical University-Online 2010 — 2011
MBA
Colorado Technical University 2008 — 2009
Bachelor's Degree
University of West Alabama 1990 — 1994
Bachelors Degree
Deloitte February 2014 - Present
PharmMD June 2012 - February 2014
All Staff Technical March 2011 - June 2012
Tri Star Services, LLC August 2004 - March 2011
Emageon May 2002 - January 2004
Sloss Industries July 2001 - May 2002
Winners World Arcade February 2001 - December 2001
Teletech October 2000 - January 2001
Skills
Healthcare Information..., Project Management, DNS, DHCP, Troubleshooting, VMware, Servers, Active Directory, Windows Server, Firewalls, Microsoft Exchange, Cisco Technologies, XP, Apache, Red Hat Linux, Microsoft SQL Server, Switches
Education
Colorado Technical University-Online 2010 — 2011
MBA
Colorado Technical University 2008 — 2009
Bachelor's Degree
University of West Alabama 1990 — 1994
Bachelors Degree
Maximiliano Díaz's TeleTech Experience July 2012 - Present
Job Director Data Management and Business Intelligence at TeleTech
Industry Consumer Services
Experience
TeleTech July 2012 - Present
TeleTech March 2010 - July 2012
TeleTech October 2008 - March 2010
TeleTech January 2005 - October 2008
Crystal Solutions January 2003 - January 2005
Skills
Foreign Languages, Information Technology, Business Intelligence, Data Warehousing, Data Mining, Database Design, Project Management, Management, Business Analysis, PMP, ETL, IT Service Management, Data Modeling, Oracle, Strategy, Team Leadership, Outsourcing, Vendor Management, Leadership, CRM, Call Centers, Databases, E-commerce, IT Management, ITIL, Process Improvement, Scrum, Six Sigma, Software Project...
Education
Cornell University
eCornell postgrade, Leadership & Change Management
Universidad CAECE
Bachelor of Science (BSC), Information Technology
TeleTech July 2012 - Present
TeleTech March 2010 - July 2012
TeleTech October 2008 - March 2010
TeleTech January 2005 - October 2008
Crystal Solutions January 2003 - January 2005
Skills
Foreign Languages, Information Technology, Business Intelligence, Data Warehousing, Data Mining, Database Design, Project Management, Management, Business Analysis, PMP, ETL, IT Service Management, Data Modeling, Oracle, Strategy, Team Leadership, Outsourcing, Vendor Management, Leadership, CRM, Call Centers, Databases, E-commerce, IT Management, ITIL, Process Improvement, Scrum, Six Sigma, Software Project...
Education
Cornell University
eCornell postgrade, Leadership & Change Management
Universidad CAECE
Bachelor of Science (BSC), Information Technology
Christopher Hodits's TeleTech Experience 2005 - 2007
Job Account Manager at Alpine Access
Industry Outsourcing/Offshoring
Experience
Alpine Access June 2010 - Present
TeleTech 2005 - 2007
Best Western International 2003 - 2005
Skills
Call Center, Operations Management, Outsourcing, Performance Management, Customer Retention, Leadership, Vendor Management, Telecommunications, Business Intelligence, Management, Call Centers, Customer Satisfaction, Workforce Management, Team Building, Inbound Marketing, BPO, Business Analysis, Contact Centers, Service Delivery, Project Management, Customer Experience, Start-ups, SaaS, Contract Negotiation, Program Management, Process Improvement
Education
Columbia College 1997 — 2004
Bachelor's, History & Political Science
Alpine Access June 2010 - Present
TeleTech 2005 - 2007
Best Western International 2003 - 2005
Skills
Call Center, Operations Management, Outsourcing, Performance Management, Customer Retention, Leadership, Vendor Management, Telecommunications, Business Intelligence, Management, Call Centers, Customer Satisfaction, Workforce Management, Team Building, Inbound Marketing, BPO, Business Analysis, Contact Centers, Service Delivery, Project Management, Customer Experience, Start-ups, SaaS, Contract Negotiation, Program Management, Process Improvement
Education
Columbia College 1997 — 2004
Bachelor's, History & Political Science
Todd Clyncke's TeleTech Experience 2008 - 2008
Job Information Technology Consultant
Industry Information Technology and Services
Experience
Lewis Fowler October 2015 - Present
CM Dietrich & Company LLC June 2015 - August 2015
RGP February 2014 - May 2015
Modis May 2012 - January 2014
Resources Global Professionals March 2008 - January 2012
Evergreen Energy Inc. January 2006 - May 2008
TeleTech 2008 - 2008
TeleTech 2008 - 2008
TeleTech 2008 - 2008
Raytheon Polar Services October 2005 - January 2006
Skills
Business Analysis, Integration, IT Strategy, Business Process..., Program Management, ERP, Management, Project Management, Information Technology, Software Documentation, PMO, Leadership, Data Center, Enterprise Software, Software Development, CRM, Quality Assurance, Strategy, Requirements Analysis, Process Improvement, Oracle, Active Directory, Security, Disaster Recovery, IT Controls, Mergers & Acquisitions
Education
University of Northern Colorado 1981 — 1983
B.S., Management Information Systems
Community College of Denver 1979 — 1981
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Lewis Fowler October 2015 - Present
CM Dietrich & Company LLC June 2015 - August 2015
RGP February 2014 - May 2015
Modis May 2012 - January 2014
Resources Global Professionals March 2008 - January 2012
Evergreen Energy Inc. January 2006 - May 2008
TeleTech 2008 - 2008
TeleTech 2008 - 2008
TeleTech 2008 - 2008
Raytheon Polar Services October 2005 - January 2006
Skills
Business Analysis, Integration, IT Strategy, Business Process..., Program Management, ERP, Management, Project Management, Information Technology, Software Documentation, PMO, Leadership, Data Center, Enterprise Software, Software Development, CRM, Quality Assurance, Strategy, Requirements Analysis, Process Improvement, Oracle, Active Directory, Security, Disaster Recovery, IT Controls, Mergers & Acquisitions
Education
University of Northern Colorado 1981 — 1983
B.S., Management Information Systems
Community College of Denver 1979 — 1981
Associate of Arts and Sciences (AAS), Business Administration and Management, General
John Saller's TeleTech Experience August 2001 - March 2009
Job Sales Associate
Industry Consumer Services
Experience
OfficeMax June 2009 - Present
TeleTech August 2001 - March 2009
RadioShack 1992 - 2001
United States Navy February 1972 - June 1992
Skills
Customer Service, Troubleshooting, Workforce Management, Technical Support, Call Centers, Sales
Education
Cypress College 1970 — 1972
Electrical and Electronics Engineering
Western High School 1969 — 1970
High School, Photography, College Prep
OfficeMax June 2009 - Present
TeleTech August 2001 - March 2009
RadioShack 1992 - 2001
United States Navy February 1972 - June 1992
Skills
Customer Service, Troubleshooting, Workforce Management, Technical Support, Call Centers, Sales
Education
Cypress College 1970 — 1972
Electrical and Electronics Engineering
Western High School 1969 — 1970
High School, Photography, College Prep
Charlene Yuschak's TeleTech Experience October 2011 - April 2013
Job Retired
Industry Publishing
Experience
Retired September 2013 - September 2013
TeleTech October 2011 - April 2013
Cox Auto Trader Publishing September 1990 - July 2009
Trader Publishing Company April 1991 - September 2006
Norlake Manufacturing Company September 1984 - September 1990
Skills
Customer Service, People Skills, Help Desk Support, Team Building, Training, Troubleshooting, Time Management, Customer Satisfaction, Technical Support, Windows, Quality Assurance, System Administration, Software Documentation
Education
Cuyahoga Community College 1981 — 1984
Associate w/concentration in IT, Computer/Information Technology/Programming
Retired September 2013 - September 2013
TeleTech October 2011 - April 2013
Cox Auto Trader Publishing September 1990 - July 2009
Trader Publishing Company April 1991 - September 2006
Norlake Manufacturing Company September 1984 - September 1990
Skills
Customer Service, People Skills, Help Desk Support, Team Building, Training, Troubleshooting, Time Management, Customer Satisfaction, Technical Support, Windows, Quality Assurance, System Administration, Software Documentation
Education
Cuyahoga Community College 1981 — 1984
Associate w/concentration in IT, Computer/Information Technology/Programming
Robert Fetter's TeleTech Experience 1998 - 1999
Job Distributed Learning Engineer at Salient Federal Solutions
Industry Telecommunications
Experience
Salient Federal Solutions September 2014 - Present
Fetter Consulting September 2012 - August 2014
TAEUS International August 2005 - August 2012
L-3 2004 - 2005
Colorado Technical University 2001 - 2004
IAI 2000 - 2001
TeleTech 1998 - 1999
ARINC 1987 - 1997
Skills
Start-ups, Program Management, Cross-functional Team..., Intellectual Property, Telecommunications, Testing, Project Management, Business Development, Integration, Leadership, Product Development, Management Consulting, Systems Engineering, Strategy, Product Management, Process Improvement, Wireless, Engineering Management, Process Engineering, Business Strategy, Requirements Analysis, Software Development, Analysis, Management, Team Leadership, Interim Secret..., SDLC
Education
Colorado Technical University 1997 — 1999
Doctorate Management, Management
St. Ignatius College Prep
Salient Federal Solutions September 2014 - Present
Fetter Consulting September 2012 - August 2014
TAEUS International August 2005 - August 2012
L-3 2004 - 2005
Colorado Technical University 2001 - 2004
IAI 2000 - 2001
TeleTech 1998 - 1999
ARINC 1987 - 1997
Skills
Start-ups, Program Management, Cross-functional Team..., Intellectual Property, Telecommunications, Testing, Project Management, Business Development, Integration, Leadership, Product Development, Management Consulting, Systems Engineering, Strategy, Product Management, Process Improvement, Wireless, Engineering Management, Process Engineering, Business Strategy, Requirements Analysis, Software Development, Analysis, Management, Team Leadership, Interim Secret..., SDLC
Education
Colorado Technical University 1997 — 1999
Doctorate Management, Management
St. Ignatius College Prep
Susan Padley's TeleTech Experience 1996 - 1999
Job Call Center Director at APAC Customer Services
Industry Education Management
Experience
APAC Customer Services September 2012 - Present
Everest University Online December 2010 - April 2014
StarTek International Ltd. 2008 - 2010
TeleTech 1996 - 1999
TeleTech Holdings, Inc. 1996 - 1999
Skills
Workforce Management, Customer Satisfaction, Operations Management, Outsourcing, Vendor Management, Call Center, Call Centers, Service Delivery, Performance Management, Process Improvement, Employee Training, Employee Engagement, Contact Centers, BPO, Inbound Marketing, Employee Relations, Customer Experience, Call Center Development, Recruiting, Coaching
Education
Dallas Baptist University
Business Administration and Management, General
APAC Customer Services September 2012 - Present
Everest University Online December 2010 - April 2014
StarTek International Ltd. 2008 - 2010
TeleTech 1996 - 1999
TeleTech Holdings, Inc. 1996 - 1999
Skills
Workforce Management, Customer Satisfaction, Operations Management, Outsourcing, Vendor Management, Call Center, Call Centers, Service Delivery, Performance Management, Process Improvement, Employee Training, Employee Engagement, Contact Centers, BPO, Inbound Marketing, Employee Relations, Customer Experience, Call Center Development, Recruiting, Coaching
Education
Dallas Baptist University
Business Administration and Management, General
James Griner's TeleTech Experience July 2009 - Present
Job Operator at TeleTech
Industry Telecommunications
Experience
TeleTech July 2009 - Present
Merrill Corporation 2002 - 2008
Skills
Adobe Acrobat, QuarkXPress, Layout
Education
Colorado Technical University-Online 2009 — 2011
Associate Degree, General Studies
Lamar University 1970 — 1972
TeleTech July 2009 - Present
Merrill Corporation 2002 - 2008
Skills
Adobe Acrobat, QuarkXPress, Layout
Education
Colorado Technical University-Online 2009 — 2011
Associate Degree, General Studies
Lamar University 1970 — 1972
Erick Njoka's TeleTech Experience May 2003 - May 2005
Job Helpdesk Technician at Momentum Telecom
Industry Information Technology and Services
Experience
Momentum Telecom May 2006 - Present
TeleTech May 2003 - May 2005
Skills
Cisco Technologies, Help Desk Support, Technical Support, DSL, Switches, VoIP, TCP/IP, Telephony, SIP, Troubleshooting, IP, Wireless, Unified Communications
Education
Cornell University 1993 — 1996
Masters, Food Science
Momentum Telecom May 2006 - Present
TeleTech May 2003 - May 2005
Skills
Cisco Technologies, Help Desk Support, Technical Support, DSL, Switches, VoIP, TCP/IP, Telephony, SIP, Troubleshooting, IP, Wireless, Unified Communications
Education
Cornell University 1993 — 1996
Masters, Food Science
Ryan Mattinson's TeleTech Experience 2007 - 2008
Job Cyber Security at KPMG Norway
Industry Information Services
Experience
KPMG Norway August 2015 - Present
KPMG Canada October 2013 - July 2015
Deloitte Canada January 2011 - September 2013
TCS Forensics Ltd. February 2009 - December 2010
LinuxMagic Inc. 2008 - 2008
TeleTech 2007 - 2008
Skills
Penetration Testing, Information Security, Vulnerability Assessment, Security, Forensic Analysis, Litigation Support, Enterprise Risk..., Expert Witness, Privacy Law, Servers, Computer Forensics, Information Security..., PCI DSS, Security Audits, ISO 27001, Vulnerability Management, Linux, Linux Server, Linux Desktop, Network Security
Education
Dalhousie University 2005 — 2009
B.Sc.
KPMG Norway August 2015 - Present
KPMG Canada October 2013 - July 2015
Deloitte Canada January 2011 - September 2013
TCS Forensics Ltd. February 2009 - December 2010
LinuxMagic Inc. 2008 - 2008
TeleTech 2007 - 2008
Skills
Penetration Testing, Information Security, Vulnerability Assessment, Security, Forensic Analysis, Litigation Support, Enterprise Risk..., Expert Witness, Privacy Law, Servers, Computer Forensics, Information Security..., PCI DSS, Security Audits, ISO 27001, Vulnerability Management, Linux, Linux Server, Linux Desktop, Network Security
Education
Dalhousie University 2005 — 2009
B.Sc.
Dustin Ellsworth's TeleTech Experience July 2009 - August 2010
Job Sales and Marketing Coordinator at Stericycle Communication Solutions
Industry Consumer Services
Experience
Stericycle Communication Solutions February 2014 - Present
TigerTel May 2012 - Present
ADP September 2010 - June 2012
TeleTech July 2009 - August 2010
TEKsystems September 2008 - December 2008
Atlantic Canada Opportunities Agency July 2008 - September 2008
Fishermen and Scientists Research Society May 2005 - September 2007
Skills
Customer Service, Technical Support, Data Analysis/Management, Management, Marketing, ADP Payroll, Payroll Software, Payroll Administration, Apple Macintosh, Web Design, Digital Photography, Music Production, DJ, Business Strategy, SEO, Copywriting, Digital Copywriting, Contact Centers, Call Centers, Mac, Salesforce.com, Sales, CRM, Customer Experience, Telemarketing, Inbound Marketing, Analysis, Networking, Human Resources, B2B, Training, Customer Retention, Social Media, Payroll
Education
Dalhousie University 2003 — 2008
Bachelor of Management, Business, Management, Marketing, and Related Support Services, 3.39 GPA
Westisle Composite High School
Stericycle Communication Solutions February 2014 - Present
TigerTel May 2012 - Present
ADP September 2010 - June 2012
TeleTech July 2009 - August 2010
TEKsystems September 2008 - December 2008
Atlantic Canada Opportunities Agency July 2008 - September 2008
Fishermen and Scientists Research Society May 2005 - September 2007
Skills
Customer Service, Technical Support, Data Analysis/Management, Management, Marketing, ADP Payroll, Payroll Software, Payroll Administration, Apple Macintosh, Web Design, Digital Photography, Music Production, DJ, Business Strategy, SEO, Copywriting, Digital Copywriting, Contact Centers, Call Centers, Mac, Salesforce.com, Sales, CRM, Customer Experience, Telemarketing, Inbound Marketing, Analysis, Networking, Human Resources, B2B, Training, Customer Retention, Social Media, Payroll
Education
Dalhousie University 2003 — 2008
Bachelor of Management, Business, Management, Marketing, and Related Support Services, 3.39 GPA
Westisle Composite High School
Steven Warren Warren's TeleTech Experience August 1996 - April 1998
Job Technical Specialist at APAC Customer Services
Industry Information Services
Experience
APAC Customer Services Telecom EngineerRocky Mountain Poison and Drug CenterMarch 2004 - October 2008
EchoStar Corporation August 2001 - April 2004
Georgia-Pacific LLC April 1998 - August 2001
TeleTech August 1996 - April 1998
America West Airlines June 1993 - August 1996
Rockwell Electronic Commerce March 1980 - June 1993
Education
Columbia College 1986 — 1988
BS, CIS and Business
Indian Hills Community College 1978 — 1980
AAS, Computer Maintenance
Iowa State University 1974 — 1977
None, Electrical Engineering
APAC Customer Services Telecom EngineerRocky Mountain Poison and Drug CenterMarch 2004 - October 2008
EchoStar Corporation August 2001 - April 2004
Georgia-Pacific LLC April 1998 - August 2001
TeleTech August 1996 - April 1998
America West Airlines June 1993 - August 1996
Rockwell Electronic Commerce March 1980 - June 1993
Education
Columbia College 1986 — 1988
BS, CIS and Business
Indian Hills Community College 1978 — 1980
AAS, Computer Maintenance
Iowa State University 1974 — 1977
None, Electrical Engineering
Candace Dumond's TeleTech Experience 1999 - 2004
Job Global Product Manager and New Business Development Services
Industry Automotive
Experience
Bosch North America January 2015 - Present
Robert Bosch Automotive Service Solutions December 2012 - Present
SPX 2004 - Present
SPX Service Solutions 2004 - Present
SPX Service Solutions - Warren 2004 - December 2012
TeleTech 1999 - 2004
Safelite AutoGlass 1990 - 1999
Goodyear Tire and Rubber Company 1986 - 1990
Skills
Automotive, Process Improvement, Customer Satisfaction, Operations Management, Six Sigma, Continuous Improvement, Sales Management, Team Building, Cross-functional Team..., Change Management, Customer Service, Lean Manufacturing, Product Development, Manufacturing, Program Management, Forecasting, Inventory Management, New Business Development, Strategic Planning, Team Leadership, Pricing, Product Management, Purchasing, Sales, Strategy, Supply Chain Management, Vehicles, Training, Vendor Management, Automotive Aftermarket, Customer Retention, P, Automobile, Call Centers, Customer Experience, Technical Support
Education
Concordia University-St. Paul 2011 — 2012
Master of Business Administration (MBA), Business Administration and Management, General, 4
Concordia University-St. Paul 2008 — 2010
MA, Organizational Mgt
Concordia University-St. Paul 2007 — 2008
BA, Organizational Mgt
Bosch North America January 2015 - Present
Robert Bosch Automotive Service Solutions December 2012 - Present
SPX 2004 - Present
SPX Service Solutions 2004 - Present
SPX Service Solutions - Warren 2004 - December 2012
TeleTech 1999 - 2004
Safelite AutoGlass 1990 - 1999
Goodyear Tire and Rubber Company 1986 - 1990
Skills
Automotive, Process Improvement, Customer Satisfaction, Operations Management, Six Sigma, Continuous Improvement, Sales Management, Team Building, Cross-functional Team..., Change Management, Customer Service, Lean Manufacturing, Product Development, Manufacturing, Program Management, Forecasting, Inventory Management, New Business Development, Strategic Planning, Team Leadership, Pricing, Product Management, Purchasing, Sales, Strategy, Supply Chain Management, Vehicles, Training, Vendor Management, Automotive Aftermarket, Customer Retention, P, Automobile, Call Centers, Customer Experience, Technical Support
Education
Concordia University-St. Paul 2011 — 2012
Master of Business Administration (MBA), Business Administration and Management, General, 4
Concordia University-St. Paul 2008 — 2010
MA, Organizational Mgt
Concordia University-St. Paul 2007 — 2008
BA, Organizational Mgt
Clyde Colbert - MSc, CISSP's TeleTech Experience March 2010 - Present
Job Information Security Engineer at TeleTech
Industry Banking
Experience
TeleTech March 2010 - Present
Red Rocks Credit Union June 2008 - March 2010
Education
Colorado Technical University 2003 — 2007
M.S., Computer Science
ITT Technical Institute
TeleTech March 2010 - Present
Red Rocks Credit Union June 2008 - March 2010
Education
Colorado Technical University 2003 — 2007
M.S., Computer Science
ITT Technical Institute
Paula Bowman's TeleTech Experience September 2002 - October 2007
Job Traci Lynn Jewelry Consultat at Traci Lynn Fashion Jewelry
Industry Law Practice
Experience
Traci Lynn Fashion Jewelry April 2014 - Present
District 58 Toastmasters July 2013 - June 2014
Charter Communications December 2012 - December 2013
Cross Country Home Services January 2011 - August 2012
Jones & Jones, LLC Attorneys at Law December 2007 - April 2010
TeleTech September 2002 - October 2007
Skills
Office Management, Clerical Skills, Data Entry, Typing, Customer Service, Communication Skills, Leadership, Proofreading, Problem Solving, Employee Training, Customer Satisfaction, Sales, Public Speaking, Time Management
Education
CUNY Hostos Community College 1981 — 1983
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Mabel Dean Bacon Vocational High School 1977 — 1981
Certificate in Dental Office Assisting, Dental Assisting/Assistant
Traci Lynn Fashion Jewelry April 2014 - Present
District 58 Toastmasters July 2013 - June 2014
Charter Communications December 2012 - December 2013
Cross Country Home Services January 2011 - August 2012
Jones & Jones, LLC Attorneys at Law December 2007 - April 2010
TeleTech September 2002 - October 2007
Skills
Office Management, Clerical Skills, Data Entry, Typing, Customer Service, Communication Skills, Leadership, Proofreading, Problem Solving, Employee Training, Customer Satisfaction, Sales, Public Speaking, Time Management
Education
CUNY Hostos Community College 1981 — 1983
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Mabel Dean Bacon Vocational High School 1977 — 1981
Certificate in Dental Office Assisting, Dental Assisting/Assistant
Ignacio Alomia's TeleTech Experience November 2009 - August 2010
Job Support Engineer at Level 3 Communications
Industry Information Technology and Services
Experience
Level 3 Communications November 2012 - Present
Time Warner Cable December 2011 - November 2012
Kforce Inc, DISYS, Artech Information Systems, National CineMedia (NCM) and Veriant August 2010 - December 2011
TeleTech November 2009 - August 2010
Jones Interactive November 2007 - November 2009
Qwest Communications January 2000 - November 2007
Skills
Broadcast, Networking, Operating Systems, Telecommunications, VoIP, Troubleshooting, Technical Support, Windows, System Administration, Network Architecture, Computer Hardware, Integration, XP
Education
Regis University 2012 — 2016
Master of Science (MS), Systems Engineering
Jones International University 2008 — 2010
Master of Business Administration (MBA), Information Security Management
Colorado Technical University 2001 — 2004
Bachelor of Science (BS), Information Technology
Fayetteville Technical Community College 1991 — 1994
Associate of Applied Science (AAS), Electronic Engineering Technology
Level 3 Communications November 2012 - Present
Time Warner Cable December 2011 - November 2012
Kforce Inc, DISYS, Artech Information Systems, National CineMedia (NCM) and Veriant August 2010 - December 2011
TeleTech November 2009 - August 2010
Jones Interactive November 2007 - November 2009
Qwest Communications January 2000 - November 2007
Skills
Broadcast, Networking, Operating Systems, Telecommunications, VoIP, Troubleshooting, Technical Support, Windows, System Administration, Network Architecture, Computer Hardware, Integration, XP
Education
Regis University 2012 — 2016
Master of Science (MS), Systems Engineering
Jones International University 2008 — 2010
Master of Business Administration (MBA), Information Security Management
Colorado Technical University 2001 — 2004
Bachelor of Science (BS), Information Technology
Fayetteville Technical Community College 1991 — 1994
Associate of Applied Science (AAS), Electronic Engineering Technology
Salvador Perez Lancaster-Jones's TeleTech Experience January 2008 - May 2012
Job Sr SQL Database Administrator at Practice Velocity
Industry Computer Software
Experience
Practice Velocity August 2015 - Present
Dell September 2014 - July 2015
Bank of America May 2012 - September 2014
TeleTech January 2008 - May 2012
Grupo Surtimex March 2003 - June 2006
Asociacion Tepeyac of New York February 2000 - December 2002
Skills
Database Administration, Microsoft SQL Server, ITIL, Technical Support, Project Management, PMP, Information Security, Disaster Recovery, Business Continuity, Risk Management, Call Centers, Customer Satisfaction, Coaching, Training Delivery, Spanish, English, Databases, Management, Leadership, Business Analysis
Education
The Johns Hopkins University 2014 — 2015
Specialization, Data Science
Instituto Tecnológico y de Estudios Superiores de Monterrey 2013 — 2015
Master of Science (M.Sc.), Information Technology
De La Salle University
BS in Business Administration
Universidad de Guadalajara
Bachelor of International Relations
CUNY New York City College of Technology
Diplomate, Graphic Design
Practice Velocity August 2015 - Present
Dell September 2014 - July 2015
Bank of America May 2012 - September 2014
TeleTech January 2008 - May 2012
Grupo Surtimex March 2003 - June 2006
Asociacion Tepeyac of New York February 2000 - December 2002
Skills
Database Administration, Microsoft SQL Server, ITIL, Technical Support, Project Management, PMP, Information Security, Disaster Recovery, Business Continuity, Risk Management, Call Centers, Customer Satisfaction, Coaching, Training Delivery, Spanish, English, Databases, Management, Leadership, Business Analysis
Education
The Johns Hopkins University 2014 — 2015
Specialization, Data Science
Instituto Tecnológico y de Estudios Superiores de Monterrey 2013 — 2015
Master of Science (M.Sc.), Information Technology
De La Salle University
BS in Business Administration
Universidad de Guadalajara
Bachelor of International Relations
CUNY New York City College of Technology
Diplomate, Graphic Design
Daniel Crapo's TeleTech Experience November 2002 - May 2004
Job Coordinator at Perpich Center for Arts Education
Industry Religious Institutions
Experience
Perpich Center for Arts Education December 2012 - Present
Pathway Baptist Church June 2004 - August 2012
TeleTech November 2002 - May 2004
Gull Lake Bible Conference 1997 - 1998
Skills
Theology, Discipleship, Youth Ministry, Pastoral Care, Biblical Studies, Volunteer Management, Gospel, Teaching, Student Ministry, Pastoral, Pastoring, Church Events, Church Growth
Education
Grand Rapids Theological Seminary 1999 — 2003
MDIV, Pastoral
Cornerstone University 1995 — 1999
BA - Religion, Religion
Perpich Center for Arts Education December 2012 - Present
Pathway Baptist Church June 2004 - August 2012
TeleTech November 2002 - May 2004
Gull Lake Bible Conference 1997 - 1998
Skills
Theology, Discipleship, Youth Ministry, Pastoral Care, Biblical Studies, Volunteer Management, Gospel, Teaching, Student Ministry, Pastoral, Pastoring, Church Events, Church Growth
Education
Grand Rapids Theological Seminary 1999 — 2003
MDIV, Pastoral
Cornerstone University 1995 — 1999
BA - Religion, Religion
Jessie Browne's TeleTech Experience October 2010 - July 2013
Job HR Generalist and Corporate Recruiter at F+W Media, Inc.
Industry Human Resources
Experience
F+W Media, Inc. August 2014 - Present
TeleTech October 2010 - July 2013
TeleTech April 2009 - October 2010
Michael C. Fina November 2006 - September 2008
TeleTech March 2004 - May 2006
Skills
Personnel Management, Call Centers, Graphic Design, Workforce Management, Customer Experience, Human Resources, Recruiting, Vendor Management, Performance Management, Management, Process Improvement, Leadership, Customer Service, BPO, Training, Customer Satisfaction, Team Leadership, Analytical Analysis, Kronos, Payroll, Multi-state Payroll..., Payroll Administration, Payroll Taxes, HTML, HR Consulting, Strategic HR, Oracle HR, HR Management, Employee Recognition, Employee Surveys, Employee Referral..., Employee Benefits, Employee Training, HR Project Management, Microsoft Excel, Technical Recruiting, IT Recruitment, Internet Recruiting, HRIS Database Management, Interviews, Employee Engagement, Talent Management, Operations Management, Coaching, Program Management, Employee Relations, Applicant Tracking...
Education
Pratt Institute 2005 — 2007
Fine Art- Painting, Printmaking, Drawing
University of Idaho 2003 — 2004
Fine Arts- Sculpture, Printmaking, Painting
Cornish College of the Arts 2002 — 2003
Fine Arts. Painting and Sculpture
F+W Media, Inc. August 2014 - Present
TeleTech October 2010 - July 2013
TeleTech April 2009 - October 2010
Michael C. Fina November 2006 - September 2008
TeleTech March 2004 - May 2006
Skills
Personnel Management, Call Centers, Graphic Design, Workforce Management, Customer Experience, Human Resources, Recruiting, Vendor Management, Performance Management, Management, Process Improvement, Leadership, Customer Service, BPO, Training, Customer Satisfaction, Team Leadership, Analytical Analysis, Kronos, Payroll, Multi-state Payroll..., Payroll Administration, Payroll Taxes, HTML, HR Consulting, Strategic HR, Oracle HR, HR Management, Employee Recognition, Employee Surveys, Employee Referral..., Employee Benefits, Employee Training, HR Project Management, Microsoft Excel, Technical Recruiting, IT Recruitment, Internet Recruiting, HRIS Database Management, Interviews, Employee Engagement, Talent Management, Operations Management, Coaching, Program Management, Employee Relations, Applicant Tracking...
Education
Pratt Institute 2005 — 2007
Fine Art- Painting, Printmaking, Drawing
University of Idaho 2003 — 2004
Fine Arts- Sculpture, Printmaking, Painting
Cornish College of the Arts 2002 — 2003
Fine Arts. Painting and Sculpture
Melanie C's TeleTech Experience October 2007 - February 2010
Job Recruiter at The Recruiting Division
Industry Human Resources
Experience
The Recruiting Division March 2015 - Present
oDesk March 2009 - March 2015
TeleTech October 2007 - February 2010
Southville International School and Colleges February 2007 - September 2007
Different Universities and Organizations 2004 - 2007
ABE International College of Business and Accountancy September 2003 - September 2004
Skills
Technical Recruiting, Physician Recruitment, Recruitment/Retention, Contract Recruitment, IT Recruitment, Recruitment process..., Team Management, Remote Team Management, Team Leadership, Business Process..., LinkedIn, Sourcing, Virtual Teams, RPO, Talent Acquisition, Recruiting, Temporary Placement, Organizational..., CRM, Physicians, Human Resources, Training, Management, BPO, Social Networking, Business Development, Leadership, Vendor Management, Interviews, Internet Recruiting, Temporary Staffing, Networking, Applicant Tracking..., Screening Resumes, Screening, Talent Management, Recruitment Advertising, Executive Search, Staffing Services, Candidate Generation, Hiring, Employee Relations, Benefits Negotiation, Resume Writing, Recruitments, Taleo, Onboarding, HR Consulting, Boolean Searching, Time Management
Education
De La Salle University 1998 — 2002
Bachelor of Science in Business Administration major in Business Management, Business Management
The Recruiting Division March 2015 - Present
oDesk March 2009 - March 2015
TeleTech October 2007 - February 2010
Southville International School and Colleges February 2007 - September 2007
Different Universities and Organizations 2004 - 2007
ABE International College of Business and Accountancy September 2003 - September 2004
Skills
Technical Recruiting, Physician Recruitment, Recruitment/Retention, Contract Recruitment, IT Recruitment, Recruitment process..., Team Management, Remote Team Management, Team Leadership, Business Process..., LinkedIn, Sourcing, Virtual Teams, RPO, Talent Acquisition, Recruiting, Temporary Placement, Organizational..., CRM, Physicians, Human Resources, Training, Management, BPO, Social Networking, Business Development, Leadership, Vendor Management, Interviews, Internet Recruiting, Temporary Staffing, Networking, Applicant Tracking..., Screening Resumes, Screening, Talent Management, Recruitment Advertising, Executive Search, Staffing Services, Candidate Generation, Hiring, Employee Relations, Benefits Negotiation, Resume Writing, Recruitments, Taleo, Onboarding, HR Consulting, Boolean Searching, Time Management
Education
De La Salle University 1998 — 2002
Bachelor of Science in Business Administration major in Business Management, Business Management
Corinne Cornell's TeleTech Experience October 2012 - February 2013
Job Healthcare Administration
Industry Hospital & Health Care
Experience
SimonMed Imaging February 2015 - Present
CKC's Crafts May 2008 - Present
Arizona Department of Economic Security February 2013 - May 2013
TeleTech October 2012 - February 2013
Gentle Dental & Orthodontics July 2011 April 2011 - August 2011
Fresh & Easy Market April 2010 - September 2010
WageWorks, Inc November 2009 - January 2010
Skills
Avaya, Blogger, Cisco, Creative Writer, Crochet, Customer Service, Dental Assisting, Direct Patient Care, Email, Facebook Fan Page..., Illustrator, Internet, Microsoft Excel, Microsoft Office, Microsoft Word, Oracle Applications, Outlook, Photoshop, Photography, PowerPoint, retail sales, Sewing, Shipping, Teaching Reading, UPS Shipping, Web Design, Telephone Skills, Call Centers, Retail Sales, Time Management, Sales
Education
Penn Foster 2014 — 2015
Medical Administration Assistant Certificate, Medical Administrative/Executive Assistant and Medical Secretary
Colorado Technical University 2009 — 2013
Bachelor of Science (B.S.), Human Services, Criminal Justice
Arizona School of Dental 2011 — 2011
Certificate, Dental Assisting/Assistant, 4.0
Southern New Hampshire University
Bachelor of Arts (B.A.), Psychology
SimonMed Imaging February 2015 - Present
CKC's Crafts May 2008 - Present
Arizona Department of Economic Security February 2013 - May 2013
TeleTech October 2012 - February 2013
Gentle Dental & Orthodontics July 2011 April 2011 - August 2011
Fresh & Easy Market April 2010 - September 2010
WageWorks, Inc November 2009 - January 2010
Skills
Avaya, Blogger, Cisco, Creative Writer, Crochet, Customer Service, Dental Assisting, Direct Patient Care, Email, Facebook Fan Page..., Illustrator, Internet, Microsoft Excel, Microsoft Office, Microsoft Word, Oracle Applications, Outlook, Photoshop, Photography, PowerPoint, retail sales, Sewing, Shipping, Teaching Reading, UPS Shipping, Web Design, Telephone Skills, Call Centers, Retail Sales, Time Management, Sales
Education
Penn Foster 2014 — 2015
Medical Administration Assistant Certificate, Medical Administrative/Executive Assistant and Medical Secretary
Colorado Technical University 2009 — 2013
Bachelor of Science (B.S.), Human Services, Criminal Justice
Arizona School of Dental 2011 — 2011
Certificate, Dental Assisting/Assistant, 4.0
Southern New Hampshire University
Bachelor of Arts (B.A.), Psychology
Nathaniel Jordan's TeleTech Experience July 2010 - August 2011
Job Help Queue Offline Associate at U.S. Cellular
Industry Telecommunications
Experience
U.S. Cellular September 2014 - Present
U.S. Cellular January 2014 - September 2014
Iowa Wesleyan College September 2011 - November 2013
TeleTech July 2010 - August 2011
Cornell College August 2007 - May 2010
Skills
Conflict Resolution, Customer Service, Social Media, Microsoft Office, Social Networking, Higher Education, Student Recruiting, Student Affairs, Appointment Scheduling, Microsoft Word, Microsoft Excel, PowerPoint, CAMS, Sales, Public Speaking, Data Entry
Education
Cornell College 2006 — 2010
B.A., Political Science
U.S. Cellular September 2014 - Present
U.S. Cellular January 2014 - September 2014
Iowa Wesleyan College September 2011 - November 2013
TeleTech July 2010 - August 2011
Cornell College August 2007 - May 2010
Skills
Conflict Resolution, Customer Service, Social Media, Microsoft Office, Social Networking, Higher Education, Student Recruiting, Student Affairs, Appointment Scheduling, Microsoft Word, Microsoft Excel, PowerPoint, CAMS, Sales, Public Speaking, Data Entry
Education
Cornell College 2006 — 2010
B.A., Political Science
Lisa Byers's TeleTech Experience October 2000 - May 2002
Job Patient Service Representative at CVS Caremark Specialty Pharmacy
Industry Hospital & Health Care
Experience
CVS Caremark Specialty Pharmacy July 2013 - Present
Prescription Solutions November 2006 - August 2010
Wal-Mart October 2004 - November 2006
TeleTech October 2000 - May 2002
Skills
Phone Skills, Data Entry, Phone Etiquette, Call Center, Customer Service, Customer Satisfaction, Fax, Medical Billing, HIPAA, Office Equipment, Outlook, Time Management
Education
Colorado Technical University 2010 — 2012
Associate of Science in Health Administration Services, Health/Health Care Administration/Management, 3.8/4.0
McLouth High 1996 — 2000
High School Diploma, Health Administration Services
CVS Caremark Specialty Pharmacy July 2013 - Present
Prescription Solutions November 2006 - August 2010
Wal-Mart October 2004 - November 2006
TeleTech October 2000 - May 2002
Skills
Phone Skills, Data Entry, Phone Etiquette, Call Center, Customer Service, Customer Satisfaction, Fax, Medical Billing, HIPAA, Office Equipment, Outlook, Time Management
Education
Colorado Technical University 2010 — 2012
Associate of Science in Health Administration Services, Health/Health Care Administration/Management, 3.8/4.0
McLouth High 1996 — 2000
High School Diploma, Health Administration Services
Rosherren Williams's TeleTech Experience March 2001 - January 2008
Job Customer Assistant at AT&T
Industry Telecommunications
Experience
AT&T January 2008 - Present
Alabama Power Co January 2006 - January 2008
TeleTech March 2001 - January 2008
Teletech, Inc January 2001 - January 2006
City of Birmingham October 1994 - May 1999
Skills
Type 65 WPM, Microsoft Office, Coordinating Events, Troubleshooting, Access, Microsoft Excel, PowerPoint, Call Center, Customer Satisfaction, Customer Experience, Customer Service, Technical Support, Telecommunications, Customer Support, Computer Hardware
Education
Columbia Southern University 2008 — 2012
BA, Business Administration/Project Management
Columbia Southern University
Associate of Applied Science Degree, Business
AT&T January 2008 - Present
Alabama Power Co January 2006 - January 2008
TeleTech March 2001 - January 2008
Teletech, Inc January 2001 - January 2006
City of Birmingham October 1994 - May 1999
Skills
Type 65 WPM, Microsoft Office, Coordinating Events, Troubleshooting, Access, Microsoft Excel, PowerPoint, Call Center, Customer Satisfaction, Customer Experience, Customer Service, Technical Support, Telecommunications, Customer Support, Computer Hardware
Education
Columbia Southern University 2008 — 2012
BA, Business Administration/Project Management
Columbia Southern University
Associate of Applied Science Degree, Business
Derek Perotti's TeleTech Experience January 2009 - May 2009
Job Paralegal
Industry Legal Services
Experience
Equity Trust Company June 2012 - February 2014
Litigation Management Inc. through Alliance Staffing Solutions June 2010 - January 2011
Toledo Department of Public Utilities January 2010 - May 2010
Teletech January 2009 - May 2009
College Pro Painters January 2006 - August 2006
Skills
Legal Research, Westlaw, Litigation, Courts, Civil Litigation, Depositions, Corporate Law, Mergers & Acquisitions, Analysis, Paralegals, Legal Documents, Legal Writing, Lexis, Commercial Litigation, Document Review, Microsoft Office
Education
University of Toledo 2009 — 2010
Post-Baccalaureate, Paralegal/Law
University of Toledo 2005 — 2008
Bachelor of Science, Criminal Justice
Cuyahoga Community College 2002 — 2004
Associates, Education
Equity Trust Company June 2012 - February 2014
Litigation Management Inc. through Alliance Staffing Solutions June 2010 - January 2011
Toledo Department of Public Utilities January 2010 - May 2010
Teletech January 2009 - May 2009
College Pro Painters January 2006 - August 2006
Skills
Legal Research, Westlaw, Litigation, Courts, Civil Litigation, Depositions, Corporate Law, Mergers & Acquisitions, Analysis, Paralegals, Legal Documents, Legal Writing, Lexis, Commercial Litigation, Document Review, Microsoft Office
Education
University of Toledo 2009 — 2010
Post-Baccalaureate, Paralegal/Law
University of Toledo 2005 — 2008
Bachelor of Science, Criminal Justice
Cuyahoga Community College 2002 — 2004
Associates, Education
Nakita BrascomWilson's TeleTech Experience October 2013 - February 2014
Job Customer Service Representative
Industry Hospital & Health Care
Experience
TeleTech October 2013 - February 2014
Lutheran Homes of Michigan April 2012 - May 2013
Lutheran Homes of Michigan February 2012 - April 2012
Saginaw Public Schools October 2010 - June 2011
The Saginaw News June 2004 - February 2008
Skills
Healthcare Management, Healthcare, Healthcare Information..., Home Care, Public Speaking, Patient Safety, Nonprofits, Cpr Certified, Customer Service, Community Outreach, Leadership, Elder Care, PowerPoint, Microsoft Office, Technical Support, Quality Assurance, Call Centers, Communication
Education
Lansing Community College 2014 — 2015
Associate's degree, Computer Programmer/Analyst
Saginaw High School 1993 — 1996
Diploma, Colloge Prep Courses
Davenport University
Health Information/Medical Records Technology/Technician
TeleTech October 2013 - February 2014
Lutheran Homes of Michigan April 2012 - May 2013
Lutheran Homes of Michigan February 2012 - April 2012
Saginaw Public Schools October 2010 - June 2011
The Saginaw News June 2004 - February 2008
Skills
Healthcare Management, Healthcare, Healthcare Information..., Home Care, Public Speaking, Patient Safety, Nonprofits, Cpr Certified, Customer Service, Community Outreach, Leadership, Elder Care, PowerPoint, Microsoft Office, Technical Support, Quality Assurance, Call Centers, Communication
Education
Lansing Community College 2014 — 2015
Associate's degree, Computer Programmer/Analyst
Saginaw High School 1993 — 1996
Diploma, Colloge Prep Courses
Davenport University
Health Information/Medical Records Technology/Technician
Cornelius Spellman's TeleTech Experience January 2008 - June 2008
Job Customer Service Representative at Health Net
Industry Information Technology and Services
Experience
Health Net November 2014 - Present
United States Air Force October 2013 - June 2015
McDonald's Corporation June 2012 - September 2014
United States Air Force October 2010 - June 2012
The Arc of Virginia Penisula October 2010 - October 2011
Lockheed Martin August 2009 - August 2010
APAC Customer Services August 2008 - April 2009
TeleTech January 2008 - June 2008
Golden Corral November 2006 - January 2008
United States Air Force May 2002 - October 2005
Skills
Training, Microsoft Office, Lotus Notes, Customer Service, Computer Hardware, Microsoft Word, PowerPoint, Troubleshooting, Process Scheduler, Leadership, Graphic Design, Adobe Acrobat, Software Installation, Time Management, Project Planning, Customer Satisfaction, Microsoft Excel, Logo Design, Dreamweaver, Desktop Computers, Sound Editing, Networking, Social Media, Testing, Photoshop, Adobe Creative Suite, Audacity, Ubuntu, Desktop Deployment
Education
Southern New Hampshire University 2015 — 2017
AA, Information Technology
Community College of the Air Force 2003 — 2005
Apprenticship, Maintenance Production Management
Health Net November 2014 - Present
United States Air Force October 2013 - June 2015
McDonald's Corporation June 2012 - September 2014
United States Air Force October 2010 - June 2012
The Arc of Virginia Penisula October 2010 - October 2011
Lockheed Martin August 2009 - August 2010
APAC Customer Services August 2008 - April 2009
TeleTech January 2008 - June 2008
Golden Corral November 2006 - January 2008
United States Air Force May 2002 - October 2005
Skills
Training, Microsoft Office, Lotus Notes, Customer Service, Computer Hardware, Microsoft Word, PowerPoint, Troubleshooting, Process Scheduler, Leadership, Graphic Design, Adobe Acrobat, Software Installation, Time Management, Project Planning, Customer Satisfaction, Microsoft Excel, Logo Design, Dreamweaver, Desktop Computers, Sound Editing, Networking, Social Media, Testing, Photoshop, Adobe Creative Suite, Audacity, Ubuntu, Desktop Deployment
Education
Southern New Hampshire University 2015 — 2017
AA, Information Technology
Community College of the Air Force 2003 — 2005
Apprenticship, Maintenance Production Management
Danielle Blessing's TeleTech Experience October 2010 - Present
Job Website Technical Support at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech October 2010 - Present
Education
Metropolitan State University of Denver 1992 — 1994
Bachelor of Applied Science (BASc), Human Resources Management/Personnel Administration, General
Community College of Denver 1990 — 1992
Associate of Science (A.S.), Accounting and Computer Science
TeleTech October 2010 - Present
Education
Metropolitan State University of Denver 1992 — 1994
Bachelor of Applied Science (BASc), Human Resources Management/Personnel Administration, General
Community College of Denver 1990 — 1992
Associate of Science (A.S.), Accounting and Computer Science
Jermaine Marshall's TeleTech Experience April 2002 - March 2003
Job Customer service specialist
Industry Telecommunications
Experience
Terminix April 2014 - July 2015
Sage October 2013 - February 2014
Career Connections, Inc. April 2013 - July 2013
TRC Staffing Services, Inc. October 2006 - March 2013
InnoSource March 2006 - August 2006
CompuCredit December 2004 - February 2006
Rollins, Inc. April 2004 - September 2004
The Network May 2003 - January 2004
TeleTech April 2002 - March 2003
Skills
Call Centers, Customer Service, Customer Satisfaction, Telecommunications, Troubleshooting, Customer Experience, Team Leadership, Microsoft Office, Technical Support, Customer Retention, Microsoft Excel, Sales
Education
Dekalb Technical College 1999 — 2001
Terminix April 2014 - July 2015
Sage October 2013 - February 2014
Career Connections, Inc. April 2013 - July 2013
TRC Staffing Services, Inc. October 2006 - March 2013
InnoSource March 2006 - August 2006
CompuCredit December 2004 - February 2006
Rollins, Inc. April 2004 - September 2004
The Network May 2003 - January 2004
TeleTech April 2002 - March 2003
Skills
Call Centers, Customer Service, Customer Satisfaction, Telecommunications, Troubleshooting, Customer Experience, Team Leadership, Microsoft Office, Technical Support, Customer Retention, Microsoft Excel, Sales
Education
Dekalb Technical College 1999 — 2001
LeAnna Baca's TeleTech Experience July 2012 - October 2012
Job Student at Colorado Technical University
Industry
Experience
TeleTech July 2012 - October 2012
Reliable Home Care Agency Inc. January 2011 - September 2011
Skills
Microsoft Office, Cashiering, Childcare, Cpr Certified, Critical Thinking, Vital Signs, Telephone Skills, Medical Terminology, Data Entry, Clerical Skills
Education
Colorado Technical University 2013 — 2017
Emily Griffith Technical College 2004 — 2005
High School Equivalence Certificate Program, Nursing Education (C.N.A/H.H.A)
TeleTech July 2012 - October 2012
Reliable Home Care Agency Inc. January 2011 - September 2011
Skills
Microsoft Office, Cashiering, Childcare, Cpr Certified, Critical Thinking, Vital Signs, Telephone Skills, Medical Terminology, Data Entry, Clerical Skills
Education
Colorado Technical University 2013 — 2017
Emily Griffith Technical College 2004 — 2005
High School Equivalence Certificate Program, Nursing Education (C.N.A/H.H.A)
Jillian Christe's TeleTech Experience August 2008 - April 2009
Job Student at Community College of Denver
Industry
Experience
Lender Processing Services, Inc. (LPS) May 2012 - October 2012
Randstad April 2012 - October 2012
J.W. Eddy Law Offices May 2009 - August 2010
TeleTech August 2008 - April 2009
Skills
Legal Assistance, Real Estate Transactions, Customer Service
Education
Community College of Denver 2013 — 2016
Lender Processing Services, Inc. (LPS) May 2012 - October 2012
Randstad April 2012 - October 2012
J.W. Eddy Law Offices May 2009 - August 2010
TeleTech August 2008 - April 2009
Skills
Legal Assistance, Real Estate Transactions, Customer Service
Education
Community College of Denver 2013 — 2016
Rhonda Larson's TeleTech Experience 2004 - 2006
Job Telecommunications Professional
Industry Telecommunications
Experience
TeleTech 2004 - 2006
The Hartford May 1987 - December 2000
Education
Community College of Aurora 1982 — 1984
Accounting and Business/Management
t h pickens technical 1973 — 1976
license, Cosmetology/Cosmetologist, General
TeleTech 2004 - 2006
The Hartford May 1987 - December 2000
Education
Community College of Aurora 1982 — 1984
Accounting and Business/Management
t h pickens technical 1973 — 1976
license, Cosmetology/Cosmetologist, General
Michelle Ebert's TeleTech Experience 2011 - 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
TeleTech 2011 - 2014
Myrna Torres June 2003 - March 2006
Skills
Human Resources, Customer Service, Automotive, Personal Care, Typing, Email, Microsoft Word, Spreadsheets, Project Management, Payroll, Data Entry, Outlook, Time Management, Leadership, Telephone Skills, Management, Training
Education
Colorado Technical University
Business administration, Associates
Lorain County Community College
TeleTech 2011 - 2014
Myrna Torres June 2003 - March 2006
Skills
Human Resources, Customer Service, Automotive, Personal Care, Typing, Email, Microsoft Word, Spreadsheets, Project Management, Payroll, Data Entry, Outlook, Time Management, Leadership, Telephone Skills, Management, Training
Education
Colorado Technical University
Business administration, Associates
Lorain County Community College
Kenneth Jefferson's TeleTech Experience 2013 - 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
TeleTech 2013 - 2014
Skills
Computer Programming, Computer Graphics Design, Web Development
Education
Daytona State College 2007 — 2011
TeleTech 2013 - 2014
Skills
Computer Programming, Computer Graphics Design, Web Development
Education
Daytona State College 2007 — 2011
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc