TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
TeleTech List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TeleTech. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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3,388 TeleTech employees in database. Find out everything there's to know about TeleTech employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
TeleTech Employees
Employee
Years
Job
Industry
Donya Petrock Donya Petrock's TeleTech Experience 2000 - 2005
Job Human Resources Professional
Industry Human Resources
Experience
World Kitchen November 2013 - April 2014
Accellent 2011 - 2013
AREVA T&D 2006 - 2009
Medco Health Solutions UK 2005 - 2006
TeleTech 2000 - 2005
Skills
Human Resources, Employee Engagement, Employee Relations, HRIS, Hiring, Interviews, Leadership, Onboarding, Performance Management, Recruiting, Talent Acquisition, Talent Management
Education
University of Pittsburgh
Bachelor's degree, Business Management/Human Resources self-designed major
Westmoreland County Community College
Associate's degree, Sociology
World Kitchen November 2013 - April 2014
Accellent 2011 - 2013
AREVA T&D 2006 - 2009
Medco Health Solutions UK 2005 - 2006
TeleTech 2000 - 2005
Skills
Human Resources, Employee Engagement, Employee Relations, HRIS, Hiring, Interviews, Leadership, Onboarding, Performance Management, Recruiting, Talent Acquisition, Talent Management
Education
University of Pittsburgh
Bachelor's degree, Business Management/Human Resources self-designed major
Westmoreland County Community College
Associate's degree, Sociology
Peacemaker ;) Peacemaker ;)'s TeleTech Experience January 2015 - January 2015
Job Freelance Writer
Industry Executive Office
Experience
Various online and print publications May 2015 - Present
The e.MILE People Development Magazine August 2014 - Present
KNUCKLE POP BRAND April 2012 - Present
KPB MAG April 2012 - Present
Knuckle Pop Phitness April 2012 - Present
TeleTech January 2015 - January 2015
TeleTech October 2014 - January 2015
Skills
Fashion, Apparel, Fashion Design, Retail, Marketing Strategy, Product Development, Strategic Planning, Merchandising, Marketing, Social Media, Social Media Marketing, Business Strategy, Online Advertising, Entrepreneurship, Public Relations, Styling, New Business Development, Sales Management, Negotiation, E-commerce, Sales, Customer Service, Public Speaking, Program Management, Process Improvement, Management, Time Management, Social Networking, Event Planning, Leadership, Budgets, Training, Team Building, Fundraising, Advertising, Blogging, Online Marketing, Event Management, Marketing Communications, Brand Development, Small Business, Start-ups, Facebook, Email Marketing, Brand Management, Strategy, Market Research, Business Development, Strategic Partnerships, Digital Marketing
Education
University of Phoenix 2011 — 2015
Still Attending, Business, Management, Marketing, and Related Support Services
Various online and print publications May 2015 - Present
The e.MILE People Development Magazine August 2014 - Present
KNUCKLE POP BRAND April 2012 - Present
KPB MAG April 2012 - Present
Knuckle Pop Phitness April 2012 - Present
TeleTech January 2015 - January 2015
TeleTech October 2014 - January 2015
Skills
Fashion, Apparel, Fashion Design, Retail, Marketing Strategy, Product Development, Strategic Planning, Merchandising, Marketing, Social Media, Social Media Marketing, Business Strategy, Online Advertising, Entrepreneurship, Public Relations, Styling, New Business Development, Sales Management, Negotiation, E-commerce, Sales, Customer Service, Public Speaking, Program Management, Process Improvement, Management, Time Management, Social Networking, Event Planning, Leadership, Budgets, Training, Team Building, Fundraising, Advertising, Blogging, Online Marketing, Event Management, Marketing Communications, Brand Development, Small Business, Start-ups, Facebook, Email Marketing, Brand Management, Strategy, Market Research, Business Development, Strategic Partnerships, Digital Marketing
Education
University of Phoenix 2011 — 2015
Still Attending, Business, Management, Marketing, and Related Support Services
Adam Bergen Adam Bergen's TeleTech Experience April 2004 - October 2012
Job Service Delivery Manager
Industry Financial Services
Experience
TSYS February 2014 - Present
TSYS January 2013 - February 2014
Brookfield Global Relocation Services October 2012 - November 2012
State of Arizona June 2012 - October 2012
TeleTech April 2004 - October 2012
Statera, Inc. September 2011 - May 2012
SRG Technology November 2010 - September 2011
Recruiting.com (Parent of Jobing.com) May 2007 - November 2010
Richard Michael Group September 2006 - May 2007
Insight August 1999 - April 2004
Skills
Service Delivery, IT Project & Program..., IT Management, IT Business Management, IT Business Strategy, Small Business IT..., IT Service Management, ITIL v3 Foundations..., Business Continuity..., Disaster Recovery, Project Planning, Information Security..., Network Security, Change Management, Colocation Facilities, DCIM Data Center..., Financial Services, Messaging, Inspiring People, Connecting People, Charasmatic, Organizational Culture, Values, Honesty, Reputation Management, Risk Management, Risk Assessment, Integrity, Love, Humility, Quality Management, Presence of Mind, Adaptability, Adaptive Leadership, Father
Education
University of Phoenix 2001 — 2004
Bachelor of Science Degree, eBusiness
Mesa High School 1990 — 1992
TSYS February 2014 - Present
TSYS January 2013 - February 2014
Brookfield Global Relocation Services October 2012 - November 2012
State of Arizona June 2012 - October 2012
TeleTech April 2004 - October 2012
Statera, Inc. September 2011 - May 2012
SRG Technology November 2010 - September 2011
Recruiting.com (Parent of Jobing.com) May 2007 - November 2010
Richard Michael Group September 2006 - May 2007
Insight August 1999 - April 2004
Skills
Service Delivery, IT Project & Program..., IT Management, IT Business Management, IT Business Strategy, Small Business IT..., IT Service Management, ITIL v3 Foundations..., Business Continuity..., Disaster Recovery, Project Planning, Information Security..., Network Security, Change Management, Colocation Facilities, DCIM Data Center..., Financial Services, Messaging, Inspiring People, Connecting People, Charasmatic, Organizational Culture, Values, Honesty, Reputation Management, Risk Management, Risk Assessment, Integrity, Love, Humility, Quality Management, Presence of Mind, Adaptability, Adaptive Leadership, Father
Education
University of Phoenix 2001 — 2004
Bachelor of Science Degree, eBusiness
Mesa High School 1990 — 1992
Bonnie Bray Casillas's TeleTech Experience October 1998 - November 2001
Job Human Resources
Industry Human Resources
Experience
Union Bank March 2013 - Present
Union Bank August 2010 - February 2013
Union Bank February 2010 - July 2010
JP Morgan Chase / Washington Mutual August 2006 - April 2009
Washington Mutual November 2001 - August 2006
TeleTech October 1998 - November 2001
TeleTech January 1997 - October 1998
Skills
Talent Acquisition, Employee Relations, Onboarding, Recruiting, Applicant Tracking..., Human Resources, HR Policies, Employee Benefits, New Hire Orientations, Technical Recruiting, Temporary Placement, Taleo, Hiring, Personnel Management, Sourcing, Compensation & Benefit, Background Checks, Interviews, Staffing Services, Contract Recruitment, Benefits Administration, Organizational..., College Recruiting, Training, Team Building, Screening Resumes, Management, Organizational..., Policy, Job Fairs
Education
University of Phoenix
Human Resources Management
California State University, Channel Islands
Professional in Human Resources Certification
Union Bank March 2013 - Present
Union Bank August 2010 - February 2013
Union Bank February 2010 - July 2010
JP Morgan Chase / Washington Mutual August 2006 - April 2009
Washington Mutual November 2001 - August 2006
TeleTech October 1998 - November 2001
TeleTech January 1997 - October 1998
Skills
Talent Acquisition, Employee Relations, Onboarding, Recruiting, Applicant Tracking..., Human Resources, HR Policies, Employee Benefits, New Hire Orientations, Technical Recruiting, Temporary Placement, Taleo, Hiring, Personnel Management, Sourcing, Compensation & Benefit, Background Checks, Interviews, Staffing Services, Contract Recruitment, Benefits Administration, Organizational..., College Recruiting, Training, Team Building, Screening Resumes, Management, Organizational..., Policy, Job Fairs
Education
University of Phoenix
Human Resources Management
California State University, Channel Islands
Professional in Human Resources Certification
Sarah Mohapp Sarah Mohapp's TeleTech Experience July 2015 - Present
Job Senior Recruiter, Global Markets & Industries at TeleTech
Industry Staffing and Recruiting
Experience
TeleTech July 2015 - Present
Education
University of San Diego 2005 — 2009
Bachelor of Business Administration (B.B.A.), Finance, Accounting
Mullen High School 2001 — 2005
High School
TeleTech July 2015 - Present
Education
University of San Diego 2005 — 2009
Bachelor of Business Administration (B.B.A.), Finance, Accounting
Mullen High School 2001 — 2005
High School
Heather Kidder Heather Kidder's TeleTech Experience 1999 - 2001
Job Paralegal at Maguire Law Firm
Industry Hospital & Health Care
Experience
Maguire Law Firm December 2009 - Present
iSurity January 2008 - July 2009
Mount Auburn Hospital March 2004 - August 2007
TechHealth July 2003 - January 2004
CompBenefits 2002 - 2003
Teletech 1999 - 2001
Cylabs January 1999 - May 1999
Skills
Workers Compensation, Healthcare, Outlook, Insurance, Customer Service, Administrative..., Claim, Data Entry, Access, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Office Management, Accounts Payable, Medical Terminology, Recruiting, Management, Leadership, Administrative..., Marketing
Education
University of Phoenix 2004 — 2006
B.S., Business Management
International Academy of Design and Technology 2000 — 2002
A.S., Computer Animation
New Horizons Technical 1999 — 1999
Certificate, HTML
Maguire Law Firm December 2009 - Present
iSurity January 2008 - July 2009
Mount Auburn Hospital March 2004 - August 2007
TechHealth July 2003 - January 2004
CompBenefits 2002 - 2003
Teletech 1999 - 2001
Cylabs January 1999 - May 1999
Skills
Workers Compensation, Healthcare, Outlook, Insurance, Customer Service, Administrative..., Claim, Data Entry, Access, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Office Management, Accounts Payable, Medical Terminology, Recruiting, Management, Leadership, Administrative..., Marketing
Education
University of Phoenix 2004 — 2006
B.S., Business Management
International Academy of Design and Technology 2000 — 2002
A.S., Computer Animation
New Horizons Technical 1999 — 1999
Certificate, HTML
Jeffrey Bacon Jr Jeffrey Bacon Jr's TeleTech Experience November 2013 - May 2014
Job Trainer
Industry Leisure, Travel & Tourism
Experience
International Cruise & Excursions, Inc. May 2015 - Present
Asurion June 2014 - April 2015
TeleTech November 2013 - May 2014
Sears Holdings Corporation July 2013 - November 2013
American Express August 2010 - May 2013
Citi July 2000 - January 2010
Bank of America January 1995 - July 1998
Skills
Call Center, Retail Management, Sales Management, Customer Service, Customer Satisfaction, Hiring, Customer Experience, Customer Retention, Sales Operations, Merchandising, Customer Relations, Retail, Team Building, Forecasting, Accountability, Inventory Management, Coaching, Operations Management, Loss Prevention, Talent Development, Cross-functional Team..., Performance Management, Team Management, Process Improvement, Team Leadership, Credit, Sales Support, Budgeting, Time Management, Mentoring, Telephone Skills, Client Services, Selling, Problem Solving, Cost Reduction, Metrics, P&L, P&L Management, Profitability, Profit, Call Centers, Management, Sales, Banking
Education
University of Phoenix 2009 — 2011
Masters in Business Administration, Global Management, 3.64
University of Phoenix 2006 — 2009
Bachelor of Science in Business Management, Business Management, 3.34
Western International University 2005 — 2006
Associate of Arts in Business, Business Management, 3.45
International Cruise & Excursions, Inc. May 2015 - Present
Asurion June 2014 - April 2015
TeleTech November 2013 - May 2014
Sears Holdings Corporation July 2013 - November 2013
American Express August 2010 - May 2013
Citi July 2000 - January 2010
Bank of America January 1995 - July 1998
Skills
Call Center, Retail Management, Sales Management, Customer Service, Customer Satisfaction, Hiring, Customer Experience, Customer Retention, Sales Operations, Merchandising, Customer Relations, Retail, Team Building, Forecasting, Accountability, Inventory Management, Coaching, Operations Management, Loss Prevention, Talent Development, Cross-functional Team..., Performance Management, Team Management, Process Improvement, Team Leadership, Credit, Sales Support, Budgeting, Time Management, Mentoring, Telephone Skills, Client Services, Selling, Problem Solving, Cost Reduction, Metrics, P&L, P&L Management, Profitability, Profit, Call Centers, Management, Sales, Banking
Education
University of Phoenix 2009 — 2011
Masters in Business Administration, Global Management, 3.64
University of Phoenix 2006 — 2009
Bachelor of Science in Business Management, Business Management, 3.34
Western International University 2005 — 2006
Associate of Arts in Business, Business Management, 3.45
Amy Colón Amy Colón's TeleTech Experience 1998 - 2002
Job Paralegal, experienced in the corporate legal profession
Industry Information Technology and Services
Experience
Rock-Tenn Company (Robert Half Legal Contractor) January 2015 - May 2015
McKesson 2009 - June 2014
McKesson 2006 - 2009
McKesson 2004 - 2006
Hagemeyer N.A 2004 - 2004
Pilgrim’s Pride (f/k/a ConAgra Poultry) 2002 - 2004
General Electric 2001 - 2002
Teletech 1998 - 2002
Skills
Notary Public, Siebel, Selectica, Lotus Domino, Salesforce.com, sharepoint, as400, sap, Problem Solving, Excel, Word, Outlook, PowerPoint, Healthcare, Internet, Kronos, Social Networking, Telecommunications, Visio, lotus notes, Microsoft Office, Microsoft Excel, Lotus Notes, Microsoft Word, SharePoint, Software Documentation, Windows 7, Troubleshooting, Windows, EHR, Adobe Acrobat, Project Management, HIPAA, Access, Administrative..., SAP
Education
University of South Carolina Upstate 1997 — 2001
BS in Business Management
Rock-Tenn Company (Robert Half Legal Contractor) January 2015 - May 2015
McKesson 2009 - June 2014
McKesson 2006 - 2009
McKesson 2004 - 2006
Hagemeyer N.A 2004 - 2004
Pilgrim’s Pride (f/k/a ConAgra Poultry) 2002 - 2004
General Electric 2001 - 2002
Teletech 1998 - 2002
Skills
Notary Public, Siebel, Selectica, Lotus Domino, Salesforce.com, sharepoint, as400, sap, Problem Solving, Excel, Word, Outlook, PowerPoint, Healthcare, Internet, Kronos, Social Networking, Telecommunications, Visio, lotus notes, Microsoft Office, Microsoft Excel, Lotus Notes, Microsoft Word, SharePoint, Software Documentation, Windows 7, Troubleshooting, Windows, EHR, Adobe Acrobat, Project Management, HIPAA, Access, Administrative..., SAP
Education
University of South Carolina Upstate 1997 — 2001
BS in Business Management
Janeby Sun Janeby Sun's TeleTech Experience February 2008 - July 2009
Job Executive Assistant of EVP
Industry Computer Software
Experience
Mobilezapp USA, Inc. October 2011 - Present
Convergys July 2009 - October 2011
TeleTech February 2008 - July 2009
Skills
Salesforce.com, Lead Generation, Business Development, SaaS, Account Management, Customer Satisfaction, Sales, CRM, Direct Sales
Education
University of West Negros, Bacolod City 2003 — 2007
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
University of Saint La Salle 1999 — 2003
Bachelor of Science (B.S.), Management Information Systems, General and Entrepreneurial Management
Mobilezapp USA, Inc. October 2011 - Present
Convergys July 2009 - October 2011
TeleTech February 2008 - July 2009
Skills
Salesforce.com, Lead Generation, Business Development, SaaS, Account Management, Customer Satisfaction, Sales, CRM, Direct Sales
Education
University of West Negros, Bacolod City 2003 — 2007
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
University of Saint La Salle 1999 — 2003
Bachelor of Science (B.S.), Management Information Systems, General and Entrepreneurial Management
Brant Rogers's TeleTech Experience September 2002 - August 2010
Job Director of Admissions at Corinthian Colleges
Industry Higher Education
Experience
Corinthian Colleges October 2010 - Present
HP/IBM / Lenovo Federal, Direct - Alliance Corporation January 2004 - September 2010
TeleTech September 2002 - August 2010
IBM / Lenovo, Direct - Alliance Corporation September 2002 - August 2010
University of Phoenix Online August 2002 - December 2002
Waste Management May 2001 - December 2002
Waste Management January 2001 - January 2002
MCI Worldcom January 1995 - January 2001
MCI Worldcom January 1993 - January 1995
Skills
Call Center, Cold Calling, Customer Retention, Direct Sales, Salesforce.com, Sales, Account Management, Sales Operations, Sales Process, Sales Management, Solution Selling, Customer Service, Training, B2B, CRM, Call Centers, Budgets, Business Development, Coaching, Lead Generation, Leadership, New Business Development, Program Management, Project Planning, Recruiting, SaaS, Selling, Team Building, Time Management, Customer Satisfaction, Management, Networking, Strategic Partnerships, Strategy, Sales Presentations, People Development
Education
University of Phoenix 2000 — 2002
Master of Business Administration / E-Business, MBA
University of Phoenix 1996 — 2000
Bachelor of Science Business / Information Systems, IT/IS
Corinthian Colleges October 2010 - Present
HP/IBM / Lenovo Federal, Direct - Alliance Corporation January 2004 - September 2010
TeleTech September 2002 - August 2010
IBM / Lenovo, Direct - Alliance Corporation September 2002 - August 2010
University of Phoenix Online August 2002 - December 2002
Waste Management May 2001 - December 2002
Waste Management January 2001 - January 2002
MCI Worldcom January 1995 - January 2001
MCI Worldcom January 1993 - January 1995
Skills
Call Center, Cold Calling, Customer Retention, Direct Sales, Salesforce.com, Sales, Account Management, Sales Operations, Sales Process, Sales Management, Solution Selling, Customer Service, Training, B2B, CRM, Call Centers, Budgets, Business Development, Coaching, Lead Generation, Leadership, New Business Development, Program Management, Project Planning, Recruiting, SaaS, Selling, Team Building, Time Management, Customer Satisfaction, Management, Networking, Strategic Partnerships, Strategy, Sales Presentations, People Development
Education
University of Phoenix 2000 — 2002
Master of Business Administration / E-Business, MBA
University of Phoenix 1996 — 2000
Bachelor of Science Business / Information Systems, IT/IS
Jennie Candelaria Jennie Candelaria's TeleTech Experience April 2012 - Present
Job Executive Communications Consultant at TeleTech
Industry
Experience
TeleTech April 2012 - Present
BAE Systems March 2010 - October 2011
LyondellBasell January 2000 - October 2009
Cox Enterprises March 1998 - October 2000
Motorola March 1993 - July 1998
Skills
Internal Communications, Employee Engagement, Talent Management, Employee Relations, Deferred Compensation
Education
University of Phoenix
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
TeleTech April 2012 - Present
BAE Systems March 2010 - October 2011
LyondellBasell January 2000 - October 2009
Cox Enterprises March 1998 - October 2000
Motorola March 1993 - July 1998
Skills
Internal Communications, Employee Engagement, Talent Management, Employee Relations, Deferred Compensation
Education
University of Phoenix
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Faith Gladys Bayer Faith Gladys Bayer's TeleTech Experience 2010 - 2011
Job Technical Recruiter at Datalink
Industry Staffing and Recruiting
Experience
Datalink October 2014 - Present
Qualfon 2013 - 2014
Erep 2011 - 2012
TeleTech 2010 - 2011
Skills
Web Design, Web Development, PHP, macromedia fireworks mx..., Adobe Ahotoshop, Recruiting, Technical Support, Customer Service, Sales, MySQL, Microsoft Office, Troubleshooting, Technical Recruiting, C++, Basic HTML, Macromedia, Vendor Management, Training, Screening, Information Technology, Talent Acquisition, Management
Education
University of San Jose - Recoletos 2005 — 2009
Bachelor's Degree, Bachelor of Science in Information Technology
Immaculate Heart of Mary Academy 2001 — 2005
High School
Datalink October 2014 - Present
Qualfon 2013 - 2014
Erep 2011 - 2012
TeleTech 2010 - 2011
Skills
Web Design, Web Development, PHP, macromedia fireworks mx..., Adobe Ahotoshop, Recruiting, Technical Support, Customer Service, Sales, MySQL, Microsoft Office, Troubleshooting, Technical Recruiting, C++, Basic HTML, Macromedia, Vendor Management, Training, Screening, Information Technology, Talent Acquisition, Management
Education
University of San Jose - Recoletos 2005 — 2009
Bachelor's Degree, Bachelor of Science in Information Technology
Immaculate Heart of Mary Academy 2001 — 2005
High School
David Villalva's TeleTech Experience August 2000 - August 2005
Job Business Development Manager at LoJack Corporation
Industry Automotive
Experience
LoJack Corporation September 2005 - Present
TeleTech August 2000 - August 2005
Skills
Sales Process, New Business Development, Sales Management, Account Management, Employee Training, Sales Presentations, Sales Motivation, Customer Retention, Team Leadership, Automotive Sales..., Profit, Customer Service, Automotive Aftermarket, Finance, Dealers, Competitive Analysis, Pricing, Vehicles
Education
University of San Francisco
Advanced Professional Sales & Sales Management Certificate Program, Selling Skills and Sales Operations
University of Phoenix
Bachelor's Degree, Business Administration, Management and Operations
LoJack Corporation September 2005 - Present
TeleTech August 2000 - August 2005
Skills
Sales Process, New Business Development, Sales Management, Account Management, Employee Training, Sales Presentations, Sales Motivation, Customer Retention, Team Leadership, Automotive Sales..., Profit, Customer Service, Automotive Aftermarket, Finance, Dealers, Competitive Analysis, Pricing, Vehicles
Education
University of San Francisco
Advanced Professional Sales & Sales Management Certificate Program, Selling Skills and Sales Operations
University of Phoenix
Bachelor's Degree, Business Administration, Management and Operations
Cassandra Berkenbile Cassandra Berkenbile's TeleTech Experience December 2013 - Present
Job Director of Operations at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech December 2013 - Present
TeleTech August 2012 - December 2013
TeleTech September 2010 - August 2012
TeleTech May 2008 - September 2010
Skills
Process Improvement, Call Center, BPO, Customer Experience, Operations Management, Vendor Management, Strategy, Leadership, Business Development, Sales, Team Management, Team Leadership, Sales Process, Program Management, Call Centers, Employee Engagement, Quality Assurance, Training, Performance Management
Education
University of Phoenix
TeleTech December 2013 - Present
TeleTech August 2012 - December 2013
TeleTech September 2010 - August 2012
TeleTech May 2008 - September 2010
Skills
Process Improvement, Call Center, BPO, Customer Experience, Operations Management, Vendor Management, Strategy, Leadership, Business Development, Sales, Team Management, Team Leadership, Sales Process, Program Management, Call Centers, Employee Engagement, Quality Assurance, Training, Performance Management
Education
University of Phoenix
William Barger William Barger's TeleTech Experience July 1996 - November 1996
Job Insurance Agent 440
Industry Insurance
Experience
Liberty Mutual Insurance January 2013 - Present
Somoza Insurance August 2012 - January 2013
Progressive Insurance March 2008 - August 2012
Southwest Airlines November 1996 - January 2008
Southwest Airlines November 1996 - January 2008
TeleTech July 1996 - November 1996
TeleTech July 1996 - October 1996
Publix July 1990 - July 1996
Publix Supermarkets July 1990 - July 1996
Skills
Customer Service, Call Center, Airlines, Grocery, Computer Proficiency, Typing, Accident Claims, Insurance Adjusting
Education
Brandon High School 1990 — 1992
Diploma
Brandon High School
King High School 1989 — 1990
University of South Florida
Computer Science
Liberty Mutual Insurance January 2013 - Present
Somoza Insurance August 2012 - January 2013
Progressive Insurance March 2008 - August 2012
Southwest Airlines November 1996 - January 2008
Southwest Airlines November 1996 - January 2008
TeleTech July 1996 - November 1996
TeleTech July 1996 - October 1996
Publix July 1990 - July 1996
Publix Supermarkets July 1990 - July 1996
Skills
Customer Service, Call Center, Airlines, Grocery, Computer Proficiency, Typing, Accident Claims, Insurance Adjusting
Education
Brandon High School 1990 — 1992
Diploma
Brandon High School
King High School 1989 — 1990
University of South Florida
Computer Science
Jazmyn Elam Jazmyn Elam's TeleTech Experience September 2012 - January 2013
Job Student Worker at USC Aiken
Industry Education Management
Experience
USC Aiken June 2013 - Present
TeleTech September 2012 - January 2013
Skills
Microsoft Office, PowerPoint, Microsoft Excel, English, Outlook, Microsoft Word, Windows, Research, Customer Service, Public Speaking, Teamwork, Social Media, Higher Education
Education
University of South Carolina-Aiken 2013 — 2018
USC Aiken June 2013 - Present
TeleTech September 2012 - January 2013
Skills
Microsoft Office, PowerPoint, Microsoft Excel, English, Outlook, Microsoft Word, Windows, Research, Customer Service, Public Speaking, Teamwork, Social Media, Higher Education
Education
University of South Carolina-Aiken 2013 — 2018
Nazmul Islam Nazmul Islam's TeleTech Experience April 1999 - June 1999
Job Chief Information Officer at University of Alabama at Birmingham
Industry Higher Education
Experience
University of Alabama at Birmingham January 2013 - Present
University of Alabama at Birmingham October 2006 - January 2013
University of Alabama at Birmingham June 1999 - September 2006
TeleTech April 1999 - June 1999
Southern Company September 1997 - October 1998
Skills
Project Management, Microsoft Exchange, Active Directory, Microsoft SQL Server, Technical Writing, Technical Architecture, Compliance, Server Consolidation, SAN, System Migration, Team Leadership, Analytical Skills, VMware, VMware ESX, Data Analysis, Windows Server, SAS, Windows, Linux, SQL, Higher Education, Programming, Unix, Disaster Recovery, Servers, SharePoint, System Administration, Statistics, Troubleshooting, Networking, Enterprise Software, Technical Support, Databases, Integration, Software Development, Oracle, Analysis, Visio, Apache, Management, Software Documentation, Network Administration
Education
The University of Alabama at Birmingham 2011 — 2014
Master of Business Administration (M.B.A.)
The University of Alabama at Birmingham 1996 — 1998
Bachelor of Science (B.S.), Electrical and Computer Engineering
University of South Alabama 1994 — 1995
Bachelor of Science (B.S.), Electrical and Computer Engineering
University of Alabama at Birmingham January 2013 - Present
University of Alabama at Birmingham October 2006 - January 2013
University of Alabama at Birmingham June 1999 - September 2006
TeleTech April 1999 - June 1999
Southern Company September 1997 - October 1998
Skills
Project Management, Microsoft Exchange, Active Directory, Microsoft SQL Server, Technical Writing, Technical Architecture, Compliance, Server Consolidation, SAN, System Migration, Team Leadership, Analytical Skills, VMware, VMware ESX, Data Analysis, Windows Server, SAS, Windows, Linux, SQL, Higher Education, Programming, Unix, Disaster Recovery, Servers, SharePoint, System Administration, Statistics, Troubleshooting, Networking, Enterprise Software, Technical Support, Databases, Integration, Software Development, Oracle, Analysis, Visio, Apache, Management, Software Documentation, Network Administration
Education
The University of Alabama at Birmingham 2011 — 2014
Master of Business Administration (M.B.A.)
The University of Alabama at Birmingham 1996 — 1998
Bachelor of Science (B.S.), Electrical and Computer Engineering
University of South Alabama 1994 — 1995
Bachelor of Science (B.S.), Electrical and Computer Engineering
Michael Albritton, CCLA/ACLA's TeleTech Experience September 1998 - April 2005
Job Property Adjuster
Industry Insurance
Experience
USAA May 2015 - Present
Direct General Insurance June 2013 - April 2015
Farmers Insurance May 2008 - June 2013
Progressive Insurance May 2005 - May 2008
TeleTech September 1998 - April 2005
Skills
Property & Casualty..., Casualty, Insurance, Claim, General Insurance, Claims Management, Subrogation, Liability, Claims Resolution, Call Center, Customer Service, Claim Investigation, Property Damage, Reinsurance, Investigation, Health Insurance, Life Insurance, Variable Annuities
Education
University of South Florida 2003 — 2005
BS, Finance
Hillsborough Community College 2000 — 2002
AA, Business Administration
Bloomingdale
USAA May 2015 - Present
Direct General Insurance June 2013 - April 2015
Farmers Insurance May 2008 - June 2013
Progressive Insurance May 2005 - May 2008
TeleTech September 1998 - April 2005
Skills
Property & Casualty..., Casualty, Insurance, Claim, General Insurance, Claims Management, Subrogation, Liability, Claims Resolution, Call Center, Customer Service, Claim Investigation, Property Damage, Reinsurance, Investigation, Health Insurance, Life Insurance, Variable Annuities
Education
University of South Florida 2003 — 2005
BS, Finance
Hillsborough Community College 2000 — 2002
AA, Business Administration
Bloomingdale
James Linkhauer James Linkhauer's TeleTech Experience October 2007 - February 2009
Job Speech Analytics Consultant at Adtech Global
Industry Information Technology and Services
Experience
Adtech Global February 2014 - Present
Xerox August 2009 - February 2014
TeleTech October 2007 - February 2009
Rohrich Toyota October 2004 - October 2007
PRC 2002 - 2004
AT&T January 2000 - April 2002
AT&T July 1999 - January 2000
AT&T August 1996 - January 2000
AT&T June 1989 - August 1996
Skills
Call Centers, Process Improvement, Outsourcing, Customer Experience, Management, Telecommunications, Leadership, Speech Analytics, Training, Team Leadership, Customer Service, Customer Satisfaction, Vendor Management, BPO, Contact Centers, Customer Retention, Call Center, Workforce Management, Service Delivery, Budgets, Recruiting, Human Resources, Strategic Planning, Business Process..., CRM, Sales Operations, E-commerce, Sales, Microsoft Office, Change Management, Operations Management, Competitive Analysis, Sales Management, Data Analysis, Cross-functional Team..., Windows 7, Impact 360, Call Center Analytics
Education
University of Pittsburgh 1989 — 1995
Bachelor of Arts, Communications
Bishop Canevin Catholic High School 1981 — 1985
General, General
Adtech Global February 2014 - Present
Xerox August 2009 - February 2014
TeleTech October 2007 - February 2009
Rohrich Toyota October 2004 - October 2007
PRC 2002 - 2004
AT&T January 2000 - April 2002
AT&T July 1999 - January 2000
AT&T August 1996 - January 2000
AT&T June 1989 - August 1996
Skills
Call Centers, Process Improvement, Outsourcing, Customer Experience, Management, Telecommunications, Leadership, Speech Analytics, Training, Team Leadership, Customer Service, Customer Satisfaction, Vendor Management, BPO, Contact Centers, Customer Retention, Call Center, Workforce Management, Service Delivery, Budgets, Recruiting, Human Resources, Strategic Planning, Business Process..., CRM, Sales Operations, E-commerce, Sales, Microsoft Office, Change Management, Operations Management, Competitive Analysis, Sales Management, Data Analysis, Cross-functional Team..., Windows 7, Impact 360, Call Center Analytics
Education
University of Pittsburgh 1989 — 1995
Bachelor of Arts, Communications
Bishop Canevin Catholic High School 1981 — 1985
General, General
Lencia Walters Lencia Walters's TeleTech Experience April 2005 - May 2006
Job Sales and Marketing Coordinator at Modelithics Inc.
Industry Marketing and Advertising
Experience
Delta Sigma Pi October 2012 - Present
Amway October 2012 - Present
Modelithics, Inc September 2006 - Present
Corporate Mentor Program August 2011 - May 2012
Delta Sigma Pi November 2011 - April 2012
Delta Sigma Pi August 2011 - November 2011
Delta Sigma Pi April 2011 - November 2011
Delta Sigma Pi November 2010 - April 2011
Delta Sigma Pi April 2010 - April 2011
TeleTech April 2005 - May 2006
Skills
Telephone Skills, Customer Service, Data Entry, Excel, Outlook, Microsoft Office, Call Center, Word, PowerPoint, Customer Satisfaction, Time Management, Typing, Fax, Administrative Support, Teamwork, Administration, Invoicing, Problem Solving, Microsoft Word, Microsoft Excel
Education
University of South Florida 2009 — 2012
Bachelor, Business Administration
Charlestown Secondary School Charlestown
Information Diploma2004
Hillsborough Community College
AA, Business Administration2009
Delta Sigma Pi October 2012 - Present
Amway October 2012 - Present
Modelithics, Inc September 2006 - Present
Corporate Mentor Program August 2011 - May 2012
Delta Sigma Pi November 2011 - April 2012
Delta Sigma Pi August 2011 - November 2011
Delta Sigma Pi April 2011 - November 2011
Delta Sigma Pi November 2010 - April 2011
Delta Sigma Pi April 2010 - April 2011
TeleTech April 2005 - May 2006
Skills
Telephone Skills, Customer Service, Data Entry, Excel, Outlook, Microsoft Office, Call Center, Word, PowerPoint, Customer Satisfaction, Time Management, Typing, Fax, Administrative Support, Teamwork, Administration, Invoicing, Problem Solving, Microsoft Word, Microsoft Excel
Education
University of South Florida 2009 — 2012
Bachelor, Business Administration
Charlestown Secondary School Charlestown
Information Diploma2004
Hillsborough Community College
AA, Business Administration2009
Laurence Hanson Laurence Hanson's TeleTech Experience January 1999 - March 2012
Job Data Management Team Lead at Specialized Loan Servicing
Industry Information Technology and Services
Experience
Specialized Loan Servicing/Computershare November 2013 - Present
Specialized Loan Servicing March 2012 - November 2013
TeleTech January 1999 - March 2012
Canada Life January 1994 - February 1998
Skills
Oracle, Data Warehousing, Microsoft SQL Server, Software Development, Database Design, SQL, Business Intelligence, PL/SQL, ETL, SSIS, Databases, T-SQL, Data Modeling, Requirements Gathering
Education
University of Regina 1988 — 1993
B. Sc., Computer Science
Specialized Loan Servicing/Computershare November 2013 - Present
Specialized Loan Servicing March 2012 - November 2013
TeleTech January 1999 - March 2012
Canada Life January 1994 - February 1998
Skills
Oracle, Data Warehousing, Microsoft SQL Server, Software Development, Database Design, SQL, Business Intelligence, PL/SQL, ETL, SSIS, Databases, T-SQL, Data Modeling, Requirements Gathering
Education
University of Regina 1988 — 1993
B. Sc., Computer Science
Dan Kopetsky Dan Kopetsky's TeleTech Experience October 2011 - Present
Job Sourcing Manager, Telecommunications at TeleTech
Industry Telecommunications
Experience
TeleTech October 2011 - Present
Collaborative Sourcing and Procurement Services October 2011 - October 2011
Covance Laboratories December 2007 - May 2010
BearingPoint Consulting May 1998 - September 2007
Valley Bank April 1992 - March 1996
Skills
Strategic Sourcing, Business Process..., Process Improvement, Change Management, Global Sourcing, Supply Management, Supply Chain Management, Vendor Management, Cross-functional Team..., Business Transformation, Spend Analysis, Contract Negotiation, Contract Management, BPO
Education
University of Southern California
Masters (MA), Telecommunications & IT Technology
University of Wisconsin-Madison
BA, Organizational Communications
TeleTech October 2011 - Present
Collaborative Sourcing and Procurement Services October 2011 - October 2011
Covance Laboratories December 2007 - May 2010
BearingPoint Consulting May 1998 - September 2007
Valley Bank April 1992 - March 1996
Skills
Strategic Sourcing, Business Process..., Process Improvement, Change Management, Global Sourcing, Supply Management, Supply Chain Management, Vendor Management, Cross-functional Team..., Business Transformation, Spend Analysis, Contract Negotiation, Contract Management, BPO
Education
University of Southern California
Masters (MA), Telecommunications & IT Technology
University of Wisconsin-Madison
BA, Organizational Communications
Tom DeJohn Tom DeJohn's TeleTech Experience October 2009 - August 2010
Job Manager Systems Administration at Statebridge Company
Industry Information Technology and Services
Experience
Statebridge Company February 2015 - Present
Reconstruction Experts August 2012 - November 2014
SafeHaus Technology Services, LLC January 2011 - August 2012
SafeHaus Technology Services, LLC October 2010 - January 2011
TeleTech October 2009 - August 2010
Colorado Historical Society September 2008 - June 2009
TouchStar January 2008 - July 2008
Skills
Windows, Telecommunications, System Administration, VoIP, Management, Enterprise Software, Active Directory, Project Management, Technical Support, Process Improvement, Training, Servers, Vendor Management, SharePoint, SDLC, Windows Server, Business Intelligence, Security, Program Management, Disaster Recovery, Networking, Team Leadership, Software Documentation, Data Center, Databases, Microsoft SQL Server, IT Management, Troubleshooting, Integration, Call Centers, System Deployment, Visio, VPN, ITIL, MS Project, Microsoft Exchange, Information Technology, Cisco Technologies
Education
University of San Francisco 1992 — 1994
B.S., Information Systems Management
Statebridge Company February 2015 - Present
Reconstruction Experts August 2012 - November 2014
SafeHaus Technology Services, LLC January 2011 - August 2012
SafeHaus Technology Services, LLC October 2010 - January 2011
TeleTech October 2009 - August 2010
Colorado Historical Society September 2008 - June 2009
TouchStar January 2008 - July 2008
Skills
Windows, Telecommunications, System Administration, VoIP, Management, Enterprise Software, Active Directory, Project Management, Technical Support, Process Improvement, Training, Servers, Vendor Management, SharePoint, SDLC, Windows Server, Business Intelligence, Security, Program Management, Disaster Recovery, Networking, Team Leadership, Software Documentation, Data Center, Databases, Microsoft SQL Server, IT Management, Troubleshooting, Integration, Call Centers, System Deployment, Visio, VPN, ITIL, MS Project, Microsoft Exchange, Information Technology, Cisco Technologies
Education
University of San Francisco 1992 — 1994
B.S., Information Systems Management
Jill Ballard's TeleTech Experience July 2012 - May 2014
Job Photographer at J. Ballard Photography
Industry Photography
Experience
J. Ballard Photography February 2000 - Present
TeleTech July 2012 - May 2014
TeleTech November 2009 - July 2012
Skills
Portrait Photography, Wedding Photography, Event Photography, Digital Photography, Creative Writing, Team Leadership, Customer Service, Childcare, Supervisory Skills, Team Building, Early Childhood..., Experience Working with..., Lightroom, Image Editing, Creative Problem Solving
Education
University of Phoenix 2009 — 2011
Associate of Arts (AA), Information Technology
Riverdale High School 1992 — 1995
J. Ballard Photography February 2000 - Present
TeleTech July 2012 - May 2014
TeleTech November 2009 - July 2012
Skills
Portrait Photography, Wedding Photography, Event Photography, Digital Photography, Creative Writing, Team Leadership, Customer Service, Childcare, Supervisory Skills, Team Building, Early Childhood..., Experience Working with..., Lightroom, Image Editing, Creative Problem Solving
Education
University of Phoenix 2009 — 2011
Associate of Arts (AA), Information Technology
Riverdale High School 1992 — 1995
Kecia L Williams's TeleTech Experience September 2010 - March 2011
Job Sears Portfolio Collector
Industry Banking
Experience
Citi September 2013 - June 2014
Fifth Third Bank November 2011 - November 2013
CTG/ Xerox Corp April 2011 - November 2011
TeleTech September 2010 - March 2011
Beckman Coulter April 2010 - September 2010
Amazon.com September 2006 - May 2010
OPRS "Llanfair Retirement Community Services" June 2000 - October 2008
Interim Healthcare and Infusion August 2004 - May 2006
Skills
Management, Healthcare, HIPAA, Leadership, Customer Service, Sales, Data Entry, Software Documentation, Microsoft Excel, Microsoft Office, Call Center, Customer Satisfaction, Outlook, Payroll, Invoicing, Process Improvement, Access, Shipping, PowerPoint, Time Management, Quality Assurance, System Administration, Critical Thinking, Documentations, Medical Terminology, Visio, Team-oriented, Troubleshooting, Microsoft Word, Banking, Customer Retention, Telephone Skills, Filing, Process Scheduler
Education
University of Phoenix 2007 — 2011
BS, Health Administration w/ Health Information Systems
Southwestern College of Business 2001 — 2003
Associate Certificate, Medical Assistant
Princeton High School
Diploma
Citi September 2013 - June 2014
Fifth Third Bank November 2011 - November 2013
CTG/ Xerox Corp April 2011 - November 2011
TeleTech September 2010 - March 2011
Beckman Coulter April 2010 - September 2010
Amazon.com September 2006 - May 2010
OPRS "Llanfair Retirement Community Services" June 2000 - October 2008
Interim Healthcare and Infusion August 2004 - May 2006
Skills
Management, Healthcare, HIPAA, Leadership, Customer Service, Sales, Data Entry, Software Documentation, Microsoft Excel, Microsoft Office, Call Center, Customer Satisfaction, Outlook, Payroll, Invoicing, Process Improvement, Access, Shipping, PowerPoint, Time Management, Quality Assurance, System Administration, Critical Thinking, Documentations, Medical Terminology, Visio, Team-oriented, Troubleshooting, Microsoft Word, Banking, Customer Retention, Telephone Skills, Filing, Process Scheduler
Education
University of Phoenix 2007 — 2011
BS, Health Administration w/ Health Information Systems
Southwestern College of Business 2001 — 2003
Associate Certificate, Medical Assistant
Princeton High School
Diploma
Sarah Tester Sarah Tester's TeleTech Experience February 2013 - May 2014
Job Fixed Annuities Representative at New York Life Insurance Company
Industry Outsourcing/Offshoring
Experience
New York Life Insurance Company July 2014 - Present
TeleTech February 2013 - May 2014
TeleTech October 2012 - February 2013
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Contact Centers, Service Delivery, Customer Experience, Customer Satisfaction, Performance Management, Team Management, Technical Support, Vendor Management, Coaching, Troubleshooting, Customer Retention, Team Leadership, Telecommunications, Training, Avaya, Training Delivery, Team Building, Metrics, Escalation
Education
University of Phoenix 2012 — 2014
Associates of Arts, Business/Commerce, General
New York Life Insurance Company July 2014 - Present
TeleTech February 2013 - May 2014
TeleTech October 2012 - February 2013
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Contact Centers, Service Delivery, Customer Experience, Customer Satisfaction, Performance Management, Team Management, Technical Support, Vendor Management, Coaching, Troubleshooting, Customer Retention, Team Leadership, Telecommunications, Training, Avaya, Training Delivery, Team Building, Metrics, Escalation
Education
University of Phoenix 2012 — 2014
Associates of Arts, Business/Commerce, General
Bhushan Deshpande's TeleTech Experience January 2013 - Present
Job Functional Lead Oracle Financials at TeleTech
Industry Information Technology and Services
Experience
TeleTech January 2013 - Present
Arrow Electronics October 2010 - December 2012
Bechtel Corporation July 2005 - September 2010
KPIT Cummins Infosystems Limited May 2003 - June 2005
HCL Technologies December 2000 - May 2003
Excel Industries Ltd. June 1997 - November 2000
Skills
Oracle E-Business Suite, Oracle R12 Financials, Oracle Project..., Oracle Order Management, Oracle SQL, Functional Analysis, Cross-functional Team..., ERP, Oracle Applications, Oracle, Order Management, General Ledger, Accounts Payable, Accounts Receivable, Oracle Financials, Fixed Assets, Business Analysis
Education
University of Pune
Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering
TeleTech January 2013 - Present
Arrow Electronics October 2010 - December 2012
Bechtel Corporation July 2005 - September 2010
KPIT Cummins Infosystems Limited May 2003 - June 2005
HCL Technologies December 2000 - May 2003
Excel Industries Ltd. June 1997 - November 2000
Skills
Oracle E-Business Suite, Oracle R12 Financials, Oracle Project..., Oracle Order Management, Oracle SQL, Functional Analysis, Cross-functional Team..., ERP, Oracle Applications, Oracle, Order Management, General Ledger, Accounts Payable, Accounts Receivable, Oracle Financials, Fixed Assets, Business Analysis
Education
University of Pune
Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering
Elsie-May Chostner Elsie-May Chostner's TeleTech Experience February 2013 - Present
Job Customer Service Associate at TeleTech
Industry Higher Education
Experience
TeleTech February 2013 - Present
AppleOne August 2012 - September 2012
Anthem College Online February 2010 - August 2012
The Walt Disney Company December 2006 - May 2007
Event Imaging Solutions September 2005 - October 2006
Skills
Microsoft Office, Photoshop, Writing, Editing &..., CampusVue, Creative Writing, evaluating..., Form Creation, Admissions, Project Management, Social Media, Writing, Higher Education, Team Building, Event Management, Building Relationships, File Management, Training, Process Scheduler, Payroll, Retail, Leadership Development, Administrative..., Online Research, Customer Service, Career Counseling, Research, Leadership, Management, Facebook, Resume Writing, Staff Development, Inventory Management, Public Speaking, Marketing, Fax, Coaching, Editing, Analytical Skills, Recruiting, E-Learning, Data Entry, Time Management, Social Networking, Teamwork, Event Planning, Transcripts, Employee Relations, Sop, Human Resources, Social Media Marketing
Education
University of Phoenix 2008 — 2011
BS, Business
TeleTech February 2013 - Present
AppleOne August 2012 - September 2012
Anthem College Online February 2010 - August 2012
The Walt Disney Company December 2006 - May 2007
Event Imaging Solutions September 2005 - October 2006
Skills
Microsoft Office, Photoshop, Writing, Editing &..., CampusVue, Creative Writing, evaluating..., Form Creation, Admissions, Project Management, Social Media, Writing, Higher Education, Team Building, Event Management, Building Relationships, File Management, Training, Process Scheduler, Payroll, Retail, Leadership Development, Administrative..., Online Research, Customer Service, Career Counseling, Research, Leadership, Management, Facebook, Resume Writing, Staff Development, Inventory Management, Public Speaking, Marketing, Fax, Coaching, Editing, Analytical Skills, Recruiting, E-Learning, Data Entry, Time Management, Social Networking, Teamwork, Event Planning, Transcripts, Employee Relations, Sop, Human Resources, Social Media Marketing
Education
University of Phoenix 2008 — 2011
BS, Business
Taiwana Jenkins Taiwana Jenkins's TeleTech Experience November 2003 - January 2005
Job Communications Operator at Comanche County Memorial Hospital
Industry Hospital & Health Care
Experience
Comanche County Memorial Hospital August 2013 - Present
Glass Doctor August 2011 - August 2013
Express Personell Service July 2012 - December 2012
Metex International LLC May 2011 - February 2012
Express Employment Professionals February 2011 - May 2011
Hobby Lobby March 2007 - October 2008
TeleTech November 2003 - January 2005
US Army March 1995 - October 1998
Skills
Customer Service, Forklift Operator, Shipping, Data Entry, Outlook, Administrative..., Microsoft Office, Sales, Inventory Management, Microsoft Excel, Microsoft Word, Office Management, PowerPoint, Leadership, Office Administration, Invoicing, Sales Management, Accounts Payable, Purchasing, Operations Management, Direct Sales, Telephone Skills
Education
University of Phoenix 2009 — 2011
AAHSM, Human Service Management
Battery Creek 1992 — 1995
Diploma
Comanche County Memorial Hospital August 2013 - Present
Glass Doctor August 2011 - August 2013
Express Personell Service July 2012 - December 2012
Metex International LLC May 2011 - February 2012
Express Employment Professionals February 2011 - May 2011
Hobby Lobby March 2007 - October 2008
TeleTech November 2003 - January 2005
US Army March 1995 - October 1998
Skills
Customer Service, Forklift Operator, Shipping, Data Entry, Outlook, Administrative..., Microsoft Office, Sales, Inventory Management, Microsoft Excel, Microsoft Word, Office Management, PowerPoint, Leadership, Office Administration, Invoicing, Sales Management, Accounts Payable, Purchasing, Operations Management, Direct Sales, Telephone Skills
Education
University of Phoenix 2009 — 2011
AAHSM, Human Service Management
Battery Creek 1992 — 1995
Diploma
John Sculthorpe John Sculthorpe's TeleTech Experience September 1997 - April 2001
Job Supervisor, Workforce Management at Lynx Services
Industry Insurance
Experience
Lynx Services May 2002 - Present
Aetna, INC. May 2001 - April 2002
TeleTech September 1997 - April 2001
TeleTech August 1996 - August 1997
Education
University of South Carolina-Columbia 1982 — 1986
Lynx Services May 2002 - Present
Aetna, INC. May 2001 - April 2002
TeleTech September 1997 - April 2001
TeleTech August 1996 - August 1997
Education
University of South Carolina-Columbia 1982 — 1986
Michal Foster's TeleTech Experience November 2013 - March 2014
Job Easytech Associate at Staples
Industry Information Technology and Services
Experience
Staples April 2014 - Present
TeleTech November 2013 - March 2014
Anderson Merchandisers November 2012 - February 2013
Hillsborough County Supervisor of Elections June 2012 - September 2012
Skills
Research, English, Public Speaking, Microsoft Office, Editing, Microsoft Word, PowerPoint, Microsoft Excel, Customer Service, Windows, Outlook, Negotiation, Social Media
Education
University of South Florida 2008 — 2013
Bachelor of Arts (BA), Philosophy
Staples April 2014 - Present
TeleTech November 2013 - March 2014
Anderson Merchandisers November 2012 - February 2013
Hillsborough County Supervisor of Elections June 2012 - September 2012
Skills
Research, English, Public Speaking, Microsoft Office, Editing, Microsoft Word, PowerPoint, Microsoft Excel, Customer Service, Windows, Outlook, Negotiation, Social Media
Education
University of South Florida 2008 — 2013
Bachelor of Arts (BA), Philosophy
Paula Tabb Paula Tabb's TeleTech Experience
Job Sales Account Executive at Verizon Networkfleet
Industry Security and Investigations
Experience
Verizon Networkfleet April 2015 - Present
ADT January 2015 - April 2015
TeleTech
Education
University of Phoenix
Business, Management, Marketing, and Related Support Services
Verizon Networkfleet April 2015 - Present
ADT January 2015 - April 2015
TeleTech
Education
University of Phoenix
Business, Management, Marketing, and Related Support Services
Genoa Fedyszyn Genoa Fedyszyn's TeleTech Experience March 2004 - July 2005
Job Management, Marketing, and Consulting Professional
Industry Management Consulting
Experience
Regatta & Class Management, LLC December 2012 - Present
United States Optimist Dinghy Association December 2012 - Present
St Pete Bicycle and Fitness October 2011 - December 2012
Independent/Self-employeed May 2011 - October 2011
St. Petersburg Yacht Club August 2008 - May 2011
Florida Fish & Wildlife Research Institute August 2005 - May 2008
TeleTech March 2004 - July 2005
Skills
Sailing, Customer Service, Boating, Event Planning, Marketing Strategy, Account Management, Social Media, Sports, Public Speaking, Event Management, Coaching, Microsoft Office, Photography, Strategic Planning, Public Relations, Boat, Program Management
Education
University of South Florida 1999 — 2003
B.S., Marketing
Regatta & Class Management, LLC December 2012 - Present
United States Optimist Dinghy Association December 2012 - Present
St Pete Bicycle and Fitness October 2011 - December 2012
Independent/Self-employeed May 2011 - October 2011
St. Petersburg Yacht Club August 2008 - May 2011
Florida Fish & Wildlife Research Institute August 2005 - May 2008
TeleTech March 2004 - July 2005
Skills
Sailing, Customer Service, Boating, Event Planning, Marketing Strategy, Account Management, Social Media, Sports, Public Speaking, Event Management, Coaching, Microsoft Office, Photography, Strategic Planning, Public Relations, Boat, Program Management
Education
University of South Florida 1999 — 2003
B.S., Marketing
Paul Jones Gallego Paul Jones Gallego's TeleTech Experience 2007 - 2010
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Specs New York August 2015 - Present
TeleTech 2007 - 2010
Education
University of Saint La Salle 1999 — 2003
Bachelor of Science (B.S.), Electronics & Communication
Specs New York August 2015 - Present
TeleTech 2007 - 2010
Education
University of Saint La Salle 1999 — 2003
Bachelor of Science (B.S.), Electronics & Communication
Will McNeil Will McNeil's TeleTech Experience October 1992 - February 1994
Job Co Founder at NewCarPromos.com
Industry Marketing and Advertising
Experience
NewCarPromos.com January 2014 - Present
NCP Capital August 2013 - Present
Cars.com June 2006 - August 2013
TMG Global Direct June 2004 - May 2006
LaSalle Bank September 2000 - June 2004
Zacson Corporation September 1995 - March 2000
TeleTech October 1992 - February 1994
Skills
Strategic Partnerships, Salesforce.com, Strategy, Customer Retention, Leadership, Sales, Mobile Devices, New Business Development, Online Advertising, Sales Management, Direct Marketing, CRM, SEM, Marketing, Management, Online Marketing, B2B, Direct Sales, Training, Recruiting, Lead Generation, Call Centers, Sales Process, Account Management, Digital Marketing, Cold Calling, Selling, Product Marketing, Email Marketing, SaaS, Talent Management, Project Management, Analytics, Advertising, Advertising Sales, E-commerce, Social Media Marketing, Cross-functional Team..., Budgets, Digital Media, Sales Operations, Mergers & Acquisitions, Mobile Marketing, Sales Presentations, Start-ups, Customer Acquisition, PPC, Market Planning, Inside Sales, Automotive
Education
University of Phoenix 2007 — 2008
MBA
University of Pheonix -- Aurora CO Campus 1993 — 1995
BS, Business Administration
NewCarPromos.com January 2014 - Present
NCP Capital August 2013 - Present
Cars.com June 2006 - August 2013
TMG Global Direct June 2004 - May 2006
LaSalle Bank September 2000 - June 2004
Zacson Corporation September 1995 - March 2000
TeleTech October 1992 - February 1994
Skills
Strategic Partnerships, Salesforce.com, Strategy, Customer Retention, Leadership, Sales, Mobile Devices, New Business Development, Online Advertising, Sales Management, Direct Marketing, CRM, SEM, Marketing, Management, Online Marketing, B2B, Direct Sales, Training, Recruiting, Lead Generation, Call Centers, Sales Process, Account Management, Digital Marketing, Cold Calling, Selling, Product Marketing, Email Marketing, SaaS, Talent Management, Project Management, Analytics, Advertising, Advertising Sales, E-commerce, Social Media Marketing, Cross-functional Team..., Budgets, Digital Media, Sales Operations, Mergers & Acquisitions, Mobile Marketing, Sales Presentations, Start-ups, Customer Acquisition, PPC, Market Planning, Inside Sales, Automotive
Education
University of Phoenix 2007 — 2008
MBA
University of Pheonix -- Aurora CO Campus 1993 — 1995
BS, Business Administration
Michelle Rollo Michelle Rollo's TeleTech Experience May 1996 - January 2000
Job Centerline, a TrueBlue company, Project Manager
Industry Staffing and Recruiting
Experience
Centerline (a TrueBlue company) March 2014 - Present
Spartan Staffing (a TrueBlue company) January 2000 - March 2014
TeleTech May 1996 - January 2000
Skills
Temporary Staffing, Recruiting, Employee Relations, Staffing Services, Onboarding, Temporary Placement, Performance Management, Coaching, Customer Service, PeopleSoft, New Hire Orientations, Building Relationships, Customer Satisfaction, Call Center, Applicant Tracking..., Resume Writing, Training, Call Centers, Human Resources, Interviews, Technical Recruiting, Hiring, Sourcing, Executive Search, Talent Acquisition, Management, Internet Recruiting, College Recruiting
Education
University of South Florida - College of Business Administration 1995 — 1999
BS in Management
Centerline (a TrueBlue company) March 2014 - Present
Spartan Staffing (a TrueBlue company) January 2000 - March 2014
TeleTech May 1996 - January 2000
Skills
Temporary Staffing, Recruiting, Employee Relations, Staffing Services, Onboarding, Temporary Placement, Performance Management, Coaching, Customer Service, PeopleSoft, New Hire Orientations, Building Relationships, Customer Satisfaction, Call Center, Applicant Tracking..., Resume Writing, Training, Call Centers, Human Resources, Interviews, Technical Recruiting, Hiring, Sourcing, Executive Search, Talent Acquisition, Management, Internet Recruiting, College Recruiting
Education
University of South Florida - College of Business Administration 1995 — 1999
BS in Management
Ashley Mills Ashley Mills's TeleTech Experience October 2005 - June 2006
Job Campus Director Greenville Campus of Strayer University
Industry Higher Education
Experience
Strayer University January 2011 - Present
Strayer University June 2009 - January 2011
Strayer University August 2007 - June 2009
Verizon Wireless March 2007 - August 2007
Alltel November 2006 - March 2007
TeleTech October 2005 - June 2006
Walmart April 2004 - October 2005
University of South Carolina Upstate August 2003 - April 2004
Skills
Student Affairs, Higher Education, Leadership, Staff Development, Enrollment Management, Accounts Receivable, Student Financial Aid, Time Management, Management, Student Recruiting, Budgets, Invoicing, Customer Service, Admissions, Adult Education, Campus, Data Entry, Interviews, Leadership Development, Microsoft Office, Policy, Public Speaking, Resume Writing, Retaining Customers, Student Engagement, Teaching, Training
Education
Strayer University (DC) 2009 — 2012
MBA, Management
Strayer University (DC) 2006 — 2009
Bachelors, Business Administration
University of South Carolina Upstate 2003 — 2006
Strayer University January 2011 - Present
Strayer University June 2009 - January 2011
Strayer University August 2007 - June 2009
Verizon Wireless March 2007 - August 2007
Alltel November 2006 - March 2007
TeleTech October 2005 - June 2006
Walmart April 2004 - October 2005
University of South Carolina Upstate August 2003 - April 2004
Skills
Student Affairs, Higher Education, Leadership, Staff Development, Enrollment Management, Accounts Receivable, Student Financial Aid, Time Management, Management, Student Recruiting, Budgets, Invoicing, Customer Service, Admissions, Adult Education, Campus, Data Entry, Interviews, Leadership Development, Microsoft Office, Policy, Public Speaking, Resume Writing, Retaining Customers, Student Engagement, Teaching, Training
Education
Strayer University (DC) 2009 — 2012
MBA, Management
Strayer University (DC) 2006 — 2009
Bachelors, Business Administration
University of South Carolina Upstate 2003 — 2006
Destiny Molter's TeleTech Experience August 2011 - September 2012
Job Senior Recruiter Associate at Covestro formerly known as Bayer Material Science
Industry Pharmaceuticals
Experience
Covestro September 2015 - Present
Bayer MaterialScience June 2014 - September 2015
Synergy Staffing / Giant Eagle March 2014 - April 2014
Betacom Incorporated August 2012 - February 2014
TeleTech August 2011 - September 2012
General Carbide Corporation May 2011 - August 2011
TRC Staffing Services February 2011 - April 2011
Champion Window Co. February 2008 - October 2010
Skills
Human Resources, Recruiting, Microsoft Excel, New Hire Orientations, College Recruiting, Time Management, Supervisory Skills, Onboarding, Outlook, Process Improvement, Talent Acquisition, Employee Relations, Affirmative Action..., Job Descriptions, Job Description Creation, Organization, Job Postings, Applicant Tracking..., HRIS, Background Checks, E-Verify, PowerPoint, Access, Customer Service, First Aid, Cpr Certified, Drug Testing, ISO, Interviews, Sourcing, Management, Training
Education
University of Phoenix 2013 — 2016
Bachelor of Business Administration (BBA), Human Resources Management and Services
Westmorland Community College 2009 — 2011
Associates, Business- Human Resources
Covestro September 2015 - Present
Bayer MaterialScience June 2014 - September 2015
Synergy Staffing / Giant Eagle March 2014 - April 2014
Betacom Incorporated August 2012 - February 2014
TeleTech August 2011 - September 2012
General Carbide Corporation May 2011 - August 2011
TRC Staffing Services February 2011 - April 2011
Champion Window Co. February 2008 - October 2010
Skills
Human Resources, Recruiting, Microsoft Excel, New Hire Orientations, College Recruiting, Time Management, Supervisory Skills, Onboarding, Outlook, Process Improvement, Talent Acquisition, Employee Relations, Affirmative Action..., Job Descriptions, Job Description Creation, Organization, Job Postings, Applicant Tracking..., HRIS, Background Checks, E-Verify, PowerPoint, Access, Customer Service, First Aid, Cpr Certified, Drug Testing, ISO, Interviews, Sourcing, Management, Training
Education
University of Phoenix 2013 — 2016
Bachelor of Business Administration (BBA), Human Resources Management and Services
Westmorland Community College 2009 — 2011
Associates, Business- Human Resources
Elizabeth Panos's TeleTech Experience July 2008 - December 2010
Job Sales Manager
Industry Retail
Experience
Wells Fargo August 2015 - Present
hhgregg October 2012 - March 2015
TeleTech July 2008 - December 2010
Education
University of South Carolina Upstate
Bachelor of Business Administration (B.B.A.), Accounting
Wells Fargo August 2015 - Present
hhgregg October 2012 - March 2015
TeleTech July 2008 - December 2010
Education
University of South Carolina Upstate
Bachelor of Business Administration (B.B.A.), Accounting
Salem Hamidi Salem Hamidi's TeleTech Experience May 2006 - May 2007
Job Manager at supplyFORCE
Industry Wholesale
Experience
supplyFORCE January 2015 - Present
supplyFORCE January 2013 - Present
Van Meter Inc. February 2012 - June 2013
Huxted Tunneling March 2011 - February 2012
Coastal Mechanical Services August 2010 - October 2010
University of South FL January 2007 - August 2010
HNTB Corp May 2007 - February 2010
Tampa Bay SunGuide May 2007 - May 2008
TeleTech May 2006 - May 2007
Skills
Microstation, Geopak, Microsoft Word, AutoCAD, Environmental Field..., Project Management..., Reporting, Excel, PowerPoint, Field Review, Microsoft Project, Primavera, Matlab, Heavybid, Reviews, CAD, Microsoft Excel, Pricing, Data Analysis
Education
University of South Florida 2007 — 2010
Engineering, Engineering
supplyFORCE January 2015 - Present
supplyFORCE January 2013 - Present
Van Meter Inc. February 2012 - June 2013
Huxted Tunneling March 2011 - February 2012
Coastal Mechanical Services August 2010 - October 2010
University of South FL January 2007 - August 2010
HNTB Corp May 2007 - February 2010
Tampa Bay SunGuide May 2007 - May 2008
TeleTech May 2006 - May 2007
Skills
Microstation, Geopak, Microsoft Word, AutoCAD, Environmental Field..., Project Management..., Reporting, Excel, PowerPoint, Field Review, Microsoft Project, Primavera, Matlab, Heavybid, Reviews, CAD, Microsoft Excel, Pricing, Data Analysis
Education
University of South Florida 2007 — 2010
Engineering, Engineering
Elisha Santucci, MPH's TeleTech Experience 1997 - 2003
Job Clinical Project Manager at Quintiles
Industry Pharmaceuticals
Experience
Quintiles October 2013 - Present
Quintiles September 2007 - October 2013
ICON Clinical Research September 2005 - September 2007
Kforce Professional Staffing January 2004 - September 2005
Teletech 1997 - 2003
Skills
Oncology, Infection, Transplant, Endocrinology, Central Nervous System, 21 CFR Part 11, Pharmaceutics, Neuroscience, Hypertension, Rheumatoid Arthritis, Medidata, Immunology, Pharmaceutical Industry, Cardiology, Hematology, Rheumatology, Diabetes, Inform, Clinical Trials, GCP, CRO, EDC, ICH-GCP, CTMS, Clinical Monitoring, Pain Management, Clinical Research, Therapeutic Areas, Oracle Clinical, Pulmonology, Infectious Diseases, Medical Writing, Clinical Development, GI
Education
University of South Florida 2004 — 2009
MPH
University of South Florida 1998 — 2003
BS
Quintiles October 2013 - Present
Quintiles September 2007 - October 2013
ICON Clinical Research September 2005 - September 2007
Kforce Professional Staffing January 2004 - September 2005
Teletech 1997 - 2003
Skills
Oncology, Infection, Transplant, Endocrinology, Central Nervous System, 21 CFR Part 11, Pharmaceutics, Neuroscience, Hypertension, Rheumatoid Arthritis, Medidata, Immunology, Pharmaceutical Industry, Cardiology, Hematology, Rheumatology, Diabetes, Inform, Clinical Trials, GCP, CRO, EDC, ICH-GCP, CTMS, Clinical Monitoring, Pain Management, Clinical Research, Therapeutic Areas, Oracle Clinical, Pulmonology, Infectious Diseases, Medical Writing, Clinical Development, GI
Education
University of South Florida 2004 — 2009
MPH
University of South Florida 1998 — 2003
BS
Bennii Gatlin-Ali Bennii Gatlin-Ali's TeleTech Experience October 2008 - July 2009
Job Student at the University of Pittsburgh
Industry Individual & Family Services
Experience
Tender Loving Home Health Care August 2015 - Present
Armstrong County Homemakers December 2012 - July 2015
Fayette County Community Action Agency, Inc May 2012 - December 2012
TeleTech October 2008 - July 2009
Brookdale University Hospital and Medical Center October 2005 - June 2008
TransCare March 2000 - December 2005
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Research, Customer Service, Public Speaking, Teamwork, Healthcare, Social Media, Cpr Certified, Windows, English, Photoshop, Data Analysis, Data Entry, Nonprofits, Community Outreach, Fundraising, Event Planning, Access, Higher Education, Time Management, Leadership, Program Development, Social Networking, Critical Thinking, Curriculum Development, Facebook, Public Relations, Outlook
Education
University of Pittsburgh 2015 — 2016
Master of Social Work (MSW), Gerontology
Seton Hill University 2013 — 2015
Bachelor's degree, Social Work
Westmoreland County Community College 2009 — 2012
Associate's degree, Human Services
Tender Loving Home Health Care August 2015 - Present
Armstrong County Homemakers December 2012 - July 2015
Fayette County Community Action Agency, Inc May 2012 - December 2012
TeleTech October 2008 - July 2009
Brookdale University Hospital and Medical Center October 2005 - June 2008
TransCare March 2000 - December 2005
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Research, Customer Service, Public Speaking, Teamwork, Healthcare, Social Media, Cpr Certified, Windows, English, Photoshop, Data Analysis, Data Entry, Nonprofits, Community Outreach, Fundraising, Event Planning, Access, Higher Education, Time Management, Leadership, Program Development, Social Networking, Critical Thinking, Curriculum Development, Facebook, Public Relations, Outlook
Education
University of Pittsburgh 2015 — 2016
Master of Social Work (MSW), Gerontology
Seton Hill University 2013 — 2015
Bachelor's degree, Social Work
Westmoreland County Community College 2009 — 2012
Associate's degree, Human Services
Jessica Reeves Jessica Reeves's TeleTech Experience March 2015 - Present
Job Graphic Designer at TeleTech
Industry Marketing and Advertising
Experience
TeleTech March 2015 - Present
Rocky Mountain College of Art + Design November 2013 - March 2015
The Country Club of Mobile August 2012 - July 2013
Southern Napa December 2012 - February 2013
Skills
Photoshop, Illustrator, InDesign, Graphic Design, Adobe Creative Suite, Microsoft Office, Web Design, Photography, HTML, Logo Design, Illustration, PowerPoint, Typography, Microsoft Word, Dreamweaver, Social Media, CSS, Microsoft Excel, Drawing, Advertising, Layout, Visual Communication, Brochures
Education
University of South Alabama 2009 — 2013
Bachelor of Fine Arts (B.F.A.), Graphic Design, Cum Laude
TeleTech March 2015 - Present
Rocky Mountain College of Art + Design November 2013 - March 2015
The Country Club of Mobile August 2012 - July 2013
Southern Napa December 2012 - February 2013
Skills
Photoshop, Illustrator, InDesign, Graphic Design, Adobe Creative Suite, Microsoft Office, Web Design, Photography, HTML, Logo Design, Illustration, PowerPoint, Typography, Microsoft Word, Dreamweaver, Social Media, CSS, Microsoft Excel, Drawing, Advertising, Layout, Visual Communication, Brochures
Education
University of South Alabama 2009 — 2013
Bachelor of Fine Arts (B.F.A.), Graphic Design, Cum Laude
Robert Pinkerton Robert Pinkerton's TeleTech Experience June 2014 - March 2015
Job CFO at ServiceSource
Industry Information Technology and Services
Experience
ServiceSource April 2015 - Present
TeleTech June 2014 - March 2015
T3Media October 2012 - May 2014
Alpine Access May 2011 - September 2012
Epilepsy Foundation 2005 - 2011
Mix1 Beverage Company April 2007 - June 2010
CSG Systems 2000 - 2007
PARIBAS 1993 - 2000
Continental Bank 1989 - 1993
Skills
Mergers, Strategic Planning, Start-ups, Venture Capital, Restructuring, Financial Modeling, Business Strategy, Due Diligence, Budgets, M&A experience, Private Equity, Financial Analysis, Executive Management, Forecasting, Corporate Development, Investor Relations, New Business Development, Corporate Finance, Business Development, Divestitures, Mergers & Acquisitions, Finance, Entrepreneurship, Investments, Strategic Partnerships, Valuation, Acquisitions, Leadership, Strategy, Management, Strategic Financial..., Process Improvement, Managerial Finance, Acquisition Integration, Competitive Analysis
Education
The University of Chicago 1987 — 1989
MBA, Finance
University of Rochester 1981 — 1985
BA, History & Political Science
ServiceSource April 2015 - Present
TeleTech June 2014 - March 2015
T3Media October 2012 - May 2014
Alpine Access May 2011 - September 2012
Epilepsy Foundation 2005 - 2011
Mix1 Beverage Company April 2007 - June 2010
CSG Systems 2000 - 2007
PARIBAS 1993 - 2000
Continental Bank 1989 - 1993
Skills
Mergers, Strategic Planning, Start-ups, Venture Capital, Restructuring, Financial Modeling, Business Strategy, Due Diligence, Budgets, M&A experience, Private Equity, Financial Analysis, Executive Management, Forecasting, Corporate Development, Investor Relations, New Business Development, Corporate Finance, Business Development, Divestitures, Mergers & Acquisitions, Finance, Entrepreneurship, Investments, Strategic Partnerships, Valuation, Acquisitions, Leadership, Strategy, Management, Strategic Financial..., Process Improvement, Managerial Finance, Acquisition Integration, Competitive Analysis
Education
The University of Chicago 1987 — 1989
MBA, Finance
University of Rochester 1981 — 1985
BA, History & Political Science
Joshua Kimler's TeleTech Experience 2000 - 2003
Job Assistant Vice President Citigold Wealth Management at Citi
Industry Banking
Experience
Citibank May 2003 - Present
TeleTech 2000 - 2003
Skills
Retail Banking, Credit, Banking, Call Centers, Process Improvement, Relationship Management, Financial Services, Loans, Financial Risk, Finance, Business Analysis, Commercial Banking, Small Business Lending, Credit Risk, Customer Service, Performance Management, Management, Customer Satisfaction, Employee Engagement, Operations Management, Leadership, Risk Management, Credit Cards, Coaching, Vendor Management, Portfolio Management, Team Leadership, Mortgage Lending, Consumer Lending, Business Process..., Credit Analysis, Project Management, Customer Experience, Analysis, Team Management, Talent Management, Strategic Planning, Mortgage Banking, Executive Management, Commercial Lending, CRM, Program Management, Outlook, Cross Selling, Financial Analysis, Sales Management, Loan Origination, Business Process, Sales, Strategy
Education
University of South Florida 2000 — 2003
Citibank May 2003 - Present
TeleTech 2000 - 2003
Skills
Retail Banking, Credit, Banking, Call Centers, Process Improvement, Relationship Management, Financial Services, Loans, Financial Risk, Finance, Business Analysis, Commercial Banking, Small Business Lending, Credit Risk, Customer Service, Performance Management, Management, Customer Satisfaction, Employee Engagement, Operations Management, Leadership, Risk Management, Credit Cards, Coaching, Vendor Management, Portfolio Management, Team Leadership, Mortgage Lending, Consumer Lending, Business Process..., Credit Analysis, Project Management, Customer Experience, Analysis, Team Management, Talent Management, Strategic Planning, Mortgage Banking, Executive Management, Commercial Lending, CRM, Program Management, Outlook, Cross Selling, Financial Analysis, Sales Management, Loan Origination, Business Process, Sales, Strategy
Education
University of South Florida 2000 — 2003
Shaun Connolly Shaun Connolly's TeleTech Experience February 2008 - February 2010
Job Software Engineer at Onshore Momentum, Inc.
Industry Computer Software
Experience
Onshore Momentum, Inc. June 2014 - Present
Giant Eagle July 2011 - Present
Utility Service Partners February 2010 - November 2011
Giant Eagle 2011 - 2011
Giant Eagle 2011 - 2011
TeleTech February 2008 - February 2010
University of Pittsburgh CSSD August 2009 - December 2009
RSR September 2004 - September 2006
Crystal Springs August 2004 - September 2006
Skills
C#, JavaScript, Microsoft SQL Server, VB.NET, SDLC, .NET, ASP.NET, Java, Enterprise Architecture, Software Project..., Visual Basic, SQL, SSRS, XML, Oracle, Web Applications, Subversion, Business Intelligence, Software Development, CSS, Business Analysis, Visio, ASP.NET MVC
Education
University of Pittsburgh 1999 — 2009
Bachelor's, Computer Science
University of Pittsburgh 1999 — 2009
Bachelor's degree, Computer Science
Chartiers Valley
Onshore Momentum, Inc. June 2014 - Present
Giant Eagle July 2011 - Present
Utility Service Partners February 2010 - November 2011
Giant Eagle 2011 - 2011
Giant Eagle 2011 - 2011
TeleTech February 2008 - February 2010
University of Pittsburgh CSSD August 2009 - December 2009
RSR September 2004 - September 2006
Crystal Springs August 2004 - September 2006
Skills
C#, JavaScript, Microsoft SQL Server, VB.NET, SDLC, .NET, ASP.NET, Java, Enterprise Architecture, Software Project..., Visual Basic, SQL, SSRS, XML, Oracle, Web Applications, Subversion, Business Intelligence, Software Development, CSS, Business Analysis, Visio, ASP.NET MVC
Education
University of Pittsburgh 1999 — 2009
Bachelor's, Computer Science
University of Pittsburgh 1999 — 2009
Bachelor's degree, Computer Science
Chartiers Valley
Mark Wyss Mark Wyss's TeleTech Experience November 2003 - November 2008
Job Sr. Network Analyst at QEP Resources, Inc.
Industry Information Technology and Services
Experience
QEP Resources, Inc. September 2013 - Present
Leprino Foods November 2008 - September 2013
Your Network Experts, LLC May 2003 - May 2013
TeleTech November 2003 - November 2008
ICG Communications March 2000 - May 2003
Bentley Networks, Inc March 1998 - March 2000
Born Information Services 1997 - 1998
Sprint July 1993 - July 1997
Skills
VoIP, WAN, Servers, Troubleshooting, Firewalls, Data Center, Cisco Technologies, Networking, Switches, Telecommunications, Network Security, Network Design, Technical Support, Call Centers, Disaster Recovery, Integration, Software Documentation, ITIL, Enterprise Software, Windows Server, VMware, Vendor Management, Microsoft Exchange, IT Management, Information Security, Security, IT Service Management, Software Development, Microsoft SQL Server, Active Directory, Cloud Computing, Network Administration, DNS, TCP/IP, VPN, IT Operations, Network Architecture, System Administration, Cisco Call Manager, Cisco Routers
Education
University of Phoenix 2001 — 2003
17 hours shy, Information Systems
Sunset Learning Institute
QEP Resources, Inc. September 2013 - Present
Leprino Foods November 2008 - September 2013
Your Network Experts, LLC May 2003 - May 2013
TeleTech November 2003 - November 2008
ICG Communications March 2000 - May 2003
Bentley Networks, Inc March 1998 - March 2000
Born Information Services 1997 - 1998
Sprint July 1993 - July 1997
Skills
VoIP, WAN, Servers, Troubleshooting, Firewalls, Data Center, Cisco Technologies, Networking, Switches, Telecommunications, Network Security, Network Design, Technical Support, Call Centers, Disaster Recovery, Integration, Software Documentation, ITIL, Enterprise Software, Windows Server, VMware, Vendor Management, Microsoft Exchange, IT Management, Information Security, Security, IT Service Management, Software Development, Microsoft SQL Server, Active Directory, Cloud Computing, Network Administration, DNS, TCP/IP, VPN, IT Operations, Network Architecture, System Administration, Cisco Call Manager, Cisco Routers
Education
University of Phoenix 2001 — 2003
17 hours shy, Information Systems
Sunset Learning Institute
Tessie Dockery's TeleTech Experience October 2013 - February 2014
Job Payroll Svc Rep II at ADP
Industry Information Technology and Services
Experience
ADP February 2015 - Present
Savannah-Chatham County Public School System August 2014 - February 2015
Self Employed Independent Contract November 2003 - February 2015
TeleTech October 2013 - February 2014
University of Phoenix January 2007 - November 2013
US Army March 2000 - March 2002
Skills
Information Technology, Network Administration, Network Security, Customer Service, Licensed Cosmetologist, Database Administration, Computer Hardware, Information Assurance, Windows 7, System Administration, Help Desk Support, Troubleshooting, Technical Support, Operating Systems, Hardware, Information Security, Computer Maintenance, Networking, Software Installation, Computer Security, Windows, Microsoft Office, Wireless Networking, Computer Repair, Administration, IT Operations, IT Management, Call Centers, Customer Support, Program Management
Education
University of Phoenix 2012 — 2013
Master of Business Administration (M.B.A.), Information Technology, 3.5
University of Phoenix 2008 — 2010
BSIT, Information Technology / Networking and telecommunications, 3.5
University of Phoenix 2007 — 2008
AAIT, Information Technology, 3.3
Army Signal Center 2001 — 2001
Diploma, Information Systems Operator / Analyst
Hoke County High School 1995 — 1999
Diploma, High School
ADP February 2015 - Present
Savannah-Chatham County Public School System August 2014 - February 2015
Self Employed Independent Contract November 2003 - February 2015
TeleTech October 2013 - February 2014
University of Phoenix January 2007 - November 2013
US Army March 2000 - March 2002
Skills
Information Technology, Network Administration, Network Security, Customer Service, Licensed Cosmetologist, Database Administration, Computer Hardware, Information Assurance, Windows 7, System Administration, Help Desk Support, Troubleshooting, Technical Support, Operating Systems, Hardware, Information Security, Computer Maintenance, Networking, Software Installation, Computer Security, Windows, Microsoft Office, Wireless Networking, Computer Repair, Administration, IT Operations, IT Management, Call Centers, Customer Support, Program Management
Education
University of Phoenix 2012 — 2013
Master of Business Administration (M.B.A.), Information Technology, 3.5
University of Phoenix 2008 — 2010
BSIT, Information Technology / Networking and telecommunications, 3.5
University of Phoenix 2007 — 2008
AAIT, Information Technology, 3.3
Army Signal Center 2001 — 2001
Diploma, Information Systems Operator / Analyst
Hoke County High School 1995 — 1999
Diploma, High School
Tracy Bourque Tracy Bourque's TeleTech Experience August 2009 - October 2014
Job Account Manager at Virtela, An NTT Communications Company
Industry Information Technology and Services
Experience
Virtela Technology Services Incorporated October 2014 - Present
TeleTech August 2009 - October 2014
Siemens Enterprise Communications April 2008 - August 2009
Siemens Enterprise Communications March 2005 - April 2008
Siemens Enterprise Communications January 2000 - March 2005
Siemens Enterprise Communications January 1990 - January 2000
Siemens Business Communications/ROLM/IBM January 1990 - January 2000
Skills
Call Center, Unified Communications, VoIP, Telecommunications, Contact Centers, Telephony, IVR, Vendor Management, Solution Selling, Managed Services, Service Delivery, Outsourcing, Avaya, Workforce Management, ITIL, Salesforce.com..., Call Centers, Troubleshooting, Data Center, Professional Services, Disaster Recovery, Technical Support, Customer Experience, Cloud Computing, SaaS, Enterprise Software, Pre-sales, CRM, Virtualization, IP, Integration, IT Operations, IT Service Management, System Deployment, Cisco Technologies, Networking, VMware, Sla, IT Management, WAN, SIP
Education
University of Phoenix 1995 — 1999
BS, Information System Management
Virtela Technology Services Incorporated October 2014 - Present
TeleTech August 2009 - October 2014
Siemens Enterprise Communications April 2008 - August 2009
Siemens Enterprise Communications March 2005 - April 2008
Siemens Enterprise Communications January 2000 - March 2005
Siemens Enterprise Communications January 1990 - January 2000
Siemens Business Communications/ROLM/IBM January 1990 - January 2000
Skills
Call Center, Unified Communications, VoIP, Telecommunications, Contact Centers, Telephony, IVR, Vendor Management, Solution Selling, Managed Services, Service Delivery, Outsourcing, Avaya, Workforce Management, ITIL, Salesforce.com..., Call Centers, Troubleshooting, Data Center, Professional Services, Disaster Recovery, Technical Support, Customer Experience, Cloud Computing, SaaS, Enterprise Software, Pre-sales, CRM, Virtualization, IP, Integration, IT Operations, IT Service Management, System Deployment, Cisco Technologies, Networking, VMware, Sla, IT Management, WAN, SIP
Education
University of Phoenix 1995 — 1999
BS, Information System Management
William Cumberland's TeleTech Experience August 2013 - October 2014
Job
Industry Information Technology and Services
Experience
Humanify (sub October 2014 - Present
TeleTech August 2013 - October 2014
University of Colorado Health April 2012 - August 2013
University of Colorado Hospital January 2004 - April 2012
Earthlink February 2000 - January 2003
MindSpring November 1996 - February 2000
Skills
Visio, SharePoint, Databases, Business Analysis, Process Improvement, SDLC, Software Documentation, Disaster Recovery, Integration, Management, SQL, Microsoft SQL Server, Vendor Management, Business Intelligence, Software Development, Healthcare Information..., IT Management, Systems Analysis, Data Warehousing, System Administration, Team Leadership, Analysis, IIS, Project Management, Scrum, Change Management, Enterprise Architecture, Database Design, HIPAA, Analytics, Requirements Analysis, MS Project, Business Process, Agile Methodologies, Agile Project Management, Agile Application..., JIRA, Salesforce.com, Rally, requi, Requirements Gathering, Product Requirements, Software Requirements, Functional Requirements, SaaS
Education
University of Colorado at Denver 2008 — 2012
MBA, Entrepreneurship/Entrepreneurial Studies
University of South Carolina-Columbia 1990 — 1994
BA, English, Philosophy
Humanify (sub October 2014 - Present
TeleTech August 2013 - October 2014
University of Colorado Health April 2012 - August 2013
University of Colorado Hospital January 2004 - April 2012
Earthlink February 2000 - January 2003
MindSpring November 1996 - February 2000
Skills
Visio, SharePoint, Databases, Business Analysis, Process Improvement, SDLC, Software Documentation, Disaster Recovery, Integration, Management, SQL, Microsoft SQL Server, Vendor Management, Business Intelligence, Software Development, Healthcare Information..., IT Management, Systems Analysis, Data Warehousing, System Administration, Team Leadership, Analysis, IIS, Project Management, Scrum, Change Management, Enterprise Architecture, Database Design, HIPAA, Analytics, Requirements Analysis, MS Project, Business Process, Agile Methodologies, Agile Project Management, Agile Application..., JIRA, Salesforce.com, Rally, requi, Requirements Gathering, Product Requirements, Software Requirements, Functional Requirements, SaaS
Education
University of Colorado at Denver 2008 — 2012
MBA, Entrepreneurship/Entrepreneurial Studies
University of South Carolina-Columbia 1990 — 1994
BA, English, Philosophy
Melissa Cosyns's TeleTech Experience 1998 - 2000
Job Product Development Manager III at Level 3 Communications
Industry Telecommunications
Experience
Level 3 Communications February 2014 - Present
Level 3 Communications November 2009 - February 2014
Level 3 Communications November 2006 - November 2009
Level 3 Communications February 2007 - November 2008
Level 3 November 2006 - February 2007
Qwest Communications January 2000 - July 2005
Teletech 1998 - 2000
Skills
Software Documentation, Training, Process Simulation, Telecommunications, VoIP, Managed Services, Carrier Services, Solution Selling, Cloud Computing, MPLS, Product Management, Ethernet, Product Development, Enterprise Software, Unified Communications, Telephony, IP, SIP Trunking, Cross-functional Team..., SIP, Integration, Direct Sales, Professional Services, CRM, Customer Experience, Business Process, Business Process..., Team Leadership, Sales Process, Process Improvement, Requirements Analysis, Business Analysis, Agile Methodologies, Internet Services, Siebel, IP VPN, Software Development, Outsourcing, Call Centers, Vendor Management, Co-location, Wireless, Program Management, Sales, Broadband, Management
Education
University of Phoenix 1998 — 2003
Bachelor of Science (B.S.), Information Technology
Thornton High School 1990 — 1995
Level 3 Communications February 2014 - Present
Level 3 Communications November 2009 - February 2014
Level 3 Communications November 2006 - November 2009
Level 3 Communications February 2007 - November 2008
Level 3 November 2006 - February 2007
Qwest Communications January 2000 - July 2005
Teletech 1998 - 2000
Skills
Software Documentation, Training, Process Simulation, Telecommunications, VoIP, Managed Services, Carrier Services, Solution Selling, Cloud Computing, MPLS, Product Management, Ethernet, Product Development, Enterprise Software, Unified Communications, Telephony, IP, SIP Trunking, Cross-functional Team..., SIP, Integration, Direct Sales, Professional Services, CRM, Customer Experience, Business Process, Business Process..., Team Leadership, Sales Process, Process Improvement, Requirements Analysis, Business Analysis, Agile Methodologies, Internet Services, Siebel, IP VPN, Software Development, Outsourcing, Call Centers, Vendor Management, Co-location, Wireless, Program Management, Sales, Broadband, Management
Education
University of Phoenix 1998 — 2003
Bachelor of Science (B.S.), Information Technology
Thornton High School 1990 — 1995
Richelieu Agustin Cardosa's TeleTech Experience January 2009 - December 2009
Job Marketing / Advertising Executive
Industry Marketing and Advertising
Experience
Convergys Philippines Corporation January 2010 - April 2011
Teletech January 2009 - December 2009
Eperformax Contact Center May 2008 - January 2009
Etelecare Global Solutions February 2007 - April 2008
Education
University of San Carlos 1999 — 2005
Convergys Philippines Corporation January 2010 - April 2011
Teletech January 2009 - December 2009
Eperformax Contact Center May 2008 - January 2009
Etelecare Global Solutions February 2007 - April 2008
Education
University of San Carlos 1999 — 2005
John Everts's TeleTech Experience October 2007 - March 2008
Job Owner at Touch It Up! Home Maintenance, Repair and Improvement
Industry Marketing and Advertising
Experience
Touch It Up! Home Maintenance, Repair and Improvement May 2015 - Present
Hewlett-Packard June 2014 - April 2015
CDW May 2010 - June 2014
University of Phoenix May 2008 - September 2009
TeleTech October 2007 - March 2008
TeleTech April 2007 - October 2007
Direct Alliance 1999 - 2006
Voss Lighting August 2002 - July 2003
Pinacor August 1998 - May 1999
Arizona Biltmore Resort & Spa 1994 - 1998
Skills
Account Management, Sales, New Business Development, Management, Sales Process, Strategy, Cloud Computing, Direct Sales, Solution Selling, Public Relations, Recruiting, Event Management, Business Development, Strategic Partnerships, Salesforce.com, Leadership, Public Speaking, Training, CRM, Event Planning, Program Management, Customer Retention, Customer Service, Budgets
Education
University of Phoenix 2007 — 2009
Bachelors, Business - Organizational Innovation
Touch It Up! Home Maintenance, Repair and Improvement May 2015 - Present
Hewlett-Packard June 2014 - April 2015
CDW May 2010 - June 2014
University of Phoenix May 2008 - September 2009
TeleTech October 2007 - March 2008
TeleTech April 2007 - October 2007
Direct Alliance 1999 - 2006
Voss Lighting August 2002 - July 2003
Pinacor August 1998 - May 1999
Arizona Biltmore Resort & Spa 1994 - 1998
Skills
Account Management, Sales, New Business Development, Management, Sales Process, Strategy, Cloud Computing, Direct Sales, Solution Selling, Public Relations, Recruiting, Event Management, Business Development, Strategic Partnerships, Salesforce.com, Leadership, Public Speaking, Training, CRM, Event Planning, Program Management, Customer Retention, Customer Service, Budgets
Education
University of Phoenix 2007 — 2009
Bachelors, Business - Organizational Innovation
Anissa Beilhardt's TeleTech Experience February 2008 - January 2009
Job Staples
Industry Outsourcing/Offshoring
Experience
Generation Sales Group March 2013 - Present
WildBlue Communications June 2009 - March 2013
TeleTech February 2008 - January 2009
Teletech May 2006 - January 2008
TeleTech November 2006 - October 2007
TeleTech May 2006 - October 2006
XO Communications October 2005 - April 2006
Alpine Access October 2003 - October 2005
Delta Dental of Colorado September 2000 - October 2003
SouthWind 1998 - 1999
Skills
Avaya, Business Process..., SharePoint, Training, Software Documentation, Talent Acquisition, Strategy, Active Directory, Leadership, Vendor Management, Technical Support, Service Delivery, Outsourcing, Microsoft Office, SQL, Cross-functional Team..., Telecommunications, Program Management
Education
University of Phoenix 2007 — 2009
Associates, Business Mgmt
Generation Sales Group March 2013 - Present
WildBlue Communications June 2009 - March 2013
TeleTech February 2008 - January 2009
Teletech May 2006 - January 2008
TeleTech November 2006 - October 2007
TeleTech May 2006 - October 2006
XO Communications October 2005 - April 2006
Alpine Access October 2003 - October 2005
Delta Dental of Colorado September 2000 - October 2003
SouthWind 1998 - 1999
Skills
Avaya, Business Process..., SharePoint, Training, Software Documentation, Talent Acquisition, Strategy, Active Directory, Leadership, Vendor Management, Technical Support, Service Delivery, Outsourcing, Microsoft Office, SQL, Cross-functional Team..., Telecommunications, Program Management
Education
University of Phoenix 2007 — 2009
Associates, Business Mgmt
Greg Stuckey's TeleTech Experience August 2011 - March 2014
Job Six Sigma Practitioner ▪ Process Improvement ▪ Project Manager ▪ Data Analyst ▪ NPS
Industry Financial Services
Experience
Springleaf Financial Services February 2015 - July 2015
Lean Sigma Professionals March 2014 - February 2015
TeleTech August 2011 - March 2014
Wells Fargo April 2010 - August 2011
Wachovia, A Wells Fargo Company August 2009 - April 2010
Wachovia Bank October 2007 - June 2009
Wachovia Bank May 2006 - October 2007
Wachovia Bank May 2004 - August 2005
Skills
Process Improvement, Business Process..., Six Sigma, Leadership, Data Analysis, Analysis, Risk Management, Customer Service, Finance, Change Management, SDLC, Management, Statistics, Project Management, Operations Management, Trend Analysis, Customer Satisfaction, Quality Assurance, Customer Experience, CRM, Leadership Development, Vendor Management, Call Centers, Cross-functional Team..., Problem Solving, Credit, Business Intelligence, Business Analysis, Coaching, Business Process..., SAS, Survey Development, Banking, Outsourcing, Enterprise Architecture, Operational Excellence, Visio, Microsoft Excel, Financial Services, Business Process Mapping, Microsoft Office, Metrics, Team Management, DMAIC, Productivity, Charlotte, Training, Kaizen, Lean
Education
Satmetrix
Net Promoter Certified Associate
Motorola University
Six Sigma Black Belt
University of South Carolina 2002 — 2006
B.S, Business Administration; Management/Finance; Tourism Management
University of South Carolina - Darla Moore School of Business 2002 — 2006
B.S., Finance, Management
University of South Carolina-Columbia 2002 — 2006
B.S. Business Administration, Finance, Management of Human Resources
Springleaf Financial Services February 2015 - July 2015
Lean Sigma Professionals March 2014 - February 2015
TeleTech August 2011 - March 2014
Wells Fargo April 2010 - August 2011
Wachovia, A Wells Fargo Company August 2009 - April 2010
Wachovia Bank October 2007 - June 2009
Wachovia Bank May 2006 - October 2007
Wachovia Bank May 2004 - August 2005
Skills
Process Improvement, Business Process..., Six Sigma, Leadership, Data Analysis, Analysis, Risk Management, Customer Service, Finance, Change Management, SDLC, Management, Statistics, Project Management, Operations Management, Trend Analysis, Customer Satisfaction, Quality Assurance, Customer Experience, CRM, Leadership Development, Vendor Management, Call Centers, Cross-functional Team..., Problem Solving, Credit, Business Intelligence, Business Analysis, Coaching, Business Process..., SAS, Survey Development, Banking, Outsourcing, Enterprise Architecture, Operational Excellence, Visio, Microsoft Excel, Financial Services, Business Process Mapping, Microsoft Office, Metrics, Team Management, DMAIC, Productivity, Charlotte, Training, Kaizen, Lean
Education
Satmetrix
Net Promoter Certified Associate
Motorola University
Six Sigma Black Belt
University of South Carolina 2002 — 2006
B.S, Business Administration; Management/Finance; Tourism Management
University of South Carolina - Darla Moore School of Business 2002 — 2006
B.S., Finance, Management
University of South Carolina-Columbia 2002 — 2006
B.S. Business Administration, Finance, Management of Human Resources
Christy Hopf's TeleTech Experience September 2009 - May 2012
Job Team Manager at Apple
Industry Consumer Electronics
Experience
Apple March 2014 - Present
Kforce September 2012 - March 2014
TeleTech September 2009 - May 2012
TeleTech August 2007 - September 2009
Skills
Service Delivery, Sla, Call Center, Contact Centers, Outsourcing, Escalation, Customer Satisfaction, Employee Management, Employee Engagement, Client Liaison, Manage Client..., Vendor Management, Team Leadership, Customer Experience, Call Center Development, Inbound Marketing, Coaching, Customer Retention, Key Performance..., Customer Engagement, Team Building, Customer Service, Customer Service..., Process Improvement, Call Centers, Management, Change Management, Technical Support, Training, Quality Assurance, Leadership, Operations Management, Managed Services, Temporary Staffing, Telecommunications, Employee Training, Team Management, CRM
Education
University of South Florida 1994 — 2002
Bachelor's degree, Criminology
Apple March 2014 - Present
Kforce September 2012 - March 2014
TeleTech September 2009 - May 2012
TeleTech August 2007 - September 2009
Skills
Service Delivery, Sla, Call Center, Contact Centers, Outsourcing, Escalation, Customer Satisfaction, Employee Management, Employee Engagement, Client Liaison, Manage Client..., Vendor Management, Team Leadership, Customer Experience, Call Center Development, Inbound Marketing, Coaching, Customer Retention, Key Performance..., Customer Engagement, Team Building, Customer Service, Customer Service..., Process Improvement, Call Centers, Management, Change Management, Technical Support, Training, Quality Assurance, Leadership, Operations Management, Managed Services, Temporary Staffing, Telecommunications, Employee Training, Team Management, CRM
Education
University of South Florida 1994 — 2002
Bachelor's degree, Criminology
Karen Whitmarsh's TeleTech Experience March 2014 - August 2015
Job Living Creatively
Industry Arts and Crafts
Experience
TeleTech March 2014 - August 2015
eBay Enterprise August 2013 - February 2014
Percepta August 2012 - January 2013
iVox Solutions March 2011 - May 2012
Liberty Medical Supply December 2008 - February 2010
Hale Indian River Groves October 2007 - January 2008
Bank of America October 2005 - January 2007
Skills
Customer Service, Outlook, Strategic Planning, PowerPoint, Sales, Microsoft Excel, Financial Analysis
Education
Worcester State College 1994 — 1998
B.S. Degree, Sociology
University of Phoenix
Master of Business Administration (M.B.A.)
TeleTech March 2014 - August 2015
eBay Enterprise August 2013 - February 2014
Percepta August 2012 - January 2013
iVox Solutions March 2011 - May 2012
Liberty Medical Supply December 2008 - February 2010
Hale Indian River Groves October 2007 - January 2008
Bank of America October 2005 - January 2007
Skills
Customer Service, Outlook, Strategic Planning, PowerPoint, Sales, Microsoft Excel, Financial Analysis
Education
Worcester State College 1994 — 1998
B.S. Degree, Sociology
University of Phoenix
Master of Business Administration (M.B.A.)
Marcus Lemmond's TeleTech Experience August 2006 - January 2011
Job Network Analyst
Industry Computer Networking
Experience
Windstream Communications August 2011 - Present
TeleTech August 2006 - January 2011
Education
Millbrook High School 1987 — 1990
Eastside High School
University of South Carolina Upstate
BS, Computer Science
Windstream Communications August 2011 - Present
TeleTech August 2006 - January 2011
Education
Millbrook High School 1987 — 1990
Eastside High School
University of South Carolina Upstate
BS, Computer Science
Michelle L Gonzalez's TeleTech Experience March 2001 - March 2007
Job Manager at Kaiser Permanente
Industry Hospital & Health Care
Experience
Kaiser Permanente November 2007 - Present
Washington Mutual Card Services March 2007 - November 2007
TeleTech March 2001 - March 2007
Stockton Pediatrics Medical Group March 1999 - March 2001
VMS June 1996 - October 1997
Manila Diamond Hotel December 1992 - May 1996
Skills
Call Centers, Customer Satisfaction, Process Improvement, Program Management, Cross-functional Team..., Vendor Management, Customer Experience, Change Management, Software Documentation, Workforce Management, Quality Assurance, Medicare, Call Center, Project Management, BPO, Outsourcing, Performance Management, Operations Management, Customer Service, Management, Training, Team Management, Recruiting, Employee Relations, Team Building, Financial Services, Business Process..., Risk Management, Insurance, Avaya, Medicare Part D, Healthcare, •Strong background in...
Education
School name: 1986 — 1990
University of Santo Tomas, Hotel, Motel, and Restaurant Management
University of Santo Tomas 1986 — 1990
Bachelors of Science, Hotel, Motel, and Restaurant Management
Kaiser Permanente November 2007 - Present
Washington Mutual Card Services March 2007 - November 2007
TeleTech March 2001 - March 2007
Stockton Pediatrics Medical Group March 1999 - March 2001
VMS June 1996 - October 1997
Manila Diamond Hotel December 1992 - May 1996
Skills
Call Centers, Customer Satisfaction, Process Improvement, Program Management, Cross-functional Team..., Vendor Management, Customer Experience, Change Management, Software Documentation, Workforce Management, Quality Assurance, Medicare, Call Center, Project Management, BPO, Outsourcing, Performance Management, Operations Management, Customer Service, Management, Training, Team Management, Recruiting, Employee Relations, Team Building, Financial Services, Business Process..., Risk Management, Insurance, Avaya, Medicare Part D, Healthcare, •Strong background in...
Education
School name: 1986 — 1990
University of Santo Tomas, Hotel, Motel, and Restaurant Management
University of Santo Tomas 1986 — 1990
Bachelors of Science, Hotel, Motel, and Restaurant Management
Charlie Comiskey's TeleTech Experience May 1999 - June 2000
Job Reservation Sales Agent at Walt Disney World
Industry Medical Devices
Experience
Walt Disney World July 2010 - Present
Walt Disney World February 2001 - Present
Florida Orthopaedic Institute Research Foundation / Foundation October 2006 - August 2009
TeleTech May 1999 - June 2000
Skills
Rapid Prototyping, CNC operation, Mechanical Testing Of..., Biomedical Engineering, Chemical Engineering, Microsoft Office, Data Analysis, Finite Element Analysis, Solidworks, Abaqus, Gas Processing, 3D Modeling, 3D rendering, Machine Fixtures, Data Acquisition, HIPAA, Surgical Technology, Cadaver Procurement, Reservation, Disney
Education
University of South Florida 2003 — 2009
Chemical Engineering, Biomedical/Chemical Engineering
2004-2009
Walt Disney World July 2010 - Present
Walt Disney World February 2001 - Present
Florida Orthopaedic Institute Research Foundation / Foundation October 2006 - August 2009
TeleTech May 1999 - June 2000
Skills
Rapid Prototyping, CNC operation, Mechanical Testing Of..., Biomedical Engineering, Chemical Engineering, Microsoft Office, Data Analysis, Finite Element Analysis, Solidworks, Abaqus, Gas Processing, 3D Modeling, 3D rendering, Machine Fixtures, Data Acquisition, HIPAA, Surgical Technology, Cadaver Procurement, Reservation, Disney
Education
University of South Florida 2003 — 2009
Chemical Engineering, Biomedical/Chemical Engineering
2004-2009
Tyson Marian's TeleTech Experience July 2008 - June 2011
Job Head of Internet of Things and SmartInternet Partner Programs at Comcast
Industry Internet
Experience
Comcast April 2013 - Present
Mattersight Corporation June 2011 - February 2012
TeleTech July 2008 - June 2011
Skills
Strategy, Cloud Computing, New Business Development, Corporate Development, Venture Capital, Partnerships, Internet of Things, Connected Devices, Connected Home, Product Design, Product Development, Marketing Strategy, Smart Homes, Deal Structures, Building Partner...
Education
University of Southern California
Bachelor, Economics
Comcast April 2013 - Present
Mattersight Corporation June 2011 - February 2012
TeleTech July 2008 - June 2011
Skills
Strategy, Cloud Computing, New Business Development, Corporate Development, Venture Capital, Partnerships, Internet of Things, Connected Devices, Connected Home, Product Design, Product Development, Marketing Strategy, Smart Homes, Deal Structures, Building Partner...
Education
University of Southern California
Bachelor, Economics
David Serret's TeleTech Experience July 2002 - September 2005
Job Workforce Management Forecasting Analyst
Industry Telecommunications
Experience
SunTrust Bank February 2010 - Present
Verizon Wireless November 2008 - February 2010
Verizon Wireless February 2006 - November 2008
TeleTech July 2002 - September 2005
Skills
NICE Call Recording, NICE, NICE User Group..., Avaya CMS, Call Centers, Customer Service, Management, Training, Team Leadership, Customer Experience, Customer Satisfaction, Process Improvement, Leadership, Customer Retention, Avaya, Avaya Technologies, Coaching, IEX, Analysis, Workforce Management, Leadership Development, Call Center, Vendor Management, Time Management, Project Management
Education
University of Phoenix 2007 — 2010
Associates in Arts, Business Administration
SunTrust Bank February 2010 - Present
Verizon Wireless November 2008 - February 2010
Verizon Wireless February 2006 - November 2008
TeleTech July 2002 - September 2005
Skills
NICE Call Recording, NICE, NICE User Group..., Avaya CMS, Call Centers, Customer Service, Management, Training, Team Leadership, Customer Experience, Customer Satisfaction, Process Improvement, Leadership, Customer Retention, Avaya, Avaya Technologies, Coaching, IEX, Analysis, Workforce Management, Leadership Development, Call Center, Vendor Management, Time Management, Project Management
Education
University of Phoenix 2007 — 2010
Associates in Arts, Business Administration
Kendra Minor's TeleTech Experience February 2002 - October 2008
Job East Hub Regional Workforce Resource Supervisor at Sprint
Industry Telecommunications
Experience
Sprint February 2015 - Present
Sprint October 2008 - February 2015
TeleTech February 2002 - October 2008
Nextel Communications April 2000 - February 2002
Skills
Call Center, Process Improvement, Management, Leadership, Training, Call Centers, Customer Satisfaction, Operations Management, Employee Training, Human Resources, Employee Relations, Team Building, Coaching, Customer Experience, Customer Service, Quality Assurance, Team Leadership
Education
University of Phoenix 2013 — 2015
Master of Business Administration (MBA), Human Resources Management and Services, N/A
University of Phoenix 2012 — 2013
Graduate Certificate, Human Resources Management/Personnel Administration, General, 3.68
Christopher Newport University 1997 — 1999
BS in Business Management, Business Management/Human Resources
Sprint February 2015 - Present
Sprint October 2008 - February 2015
TeleTech February 2002 - October 2008
Nextel Communications April 2000 - February 2002
Skills
Call Center, Process Improvement, Management, Leadership, Training, Call Centers, Customer Satisfaction, Operations Management, Employee Training, Human Resources, Employee Relations, Team Building, Coaching, Customer Experience, Customer Service, Quality Assurance, Team Leadership
Education
University of Phoenix 2013 — 2015
Master of Business Administration (MBA), Human Resources Management and Services, N/A
University of Phoenix 2012 — 2013
Graduate Certificate, Human Resources Management/Personnel Administration, General, 3.68
Christopher Newport University 1997 — 1999
BS in Business Management, Business Management/Human Resources
Rayma Marquiss's TeleTech Experience May 1996 - April 1999
Job Administrative Assistant to General Manager of Food & Beverage at David A. Straz, Jr. Center for the Performing Arts
Industry Hospitality
Experience
David A. Straz, Jr. Center for the Performing Arts July 2015 - Present
A La Carte Event Pavilion March 1998 - August 2015
TeleTech May 1996 - April 1999
Hyatt Regency Westshore now called Grand Hyatt Tampa Bay March 1988 - May 1996
Hyatt Westshore March 1987 - May 1996
Skills
Nonprofits, Social Media, PowerPoint, Event Planning, Corporate Events, Customer Service, Outlook, Staff Development, Public Relations, Wedding Planning, Microsoft Word, Hospitality, Event Management, Meeting Planning, Microsoft Office, Catering, Weddings, Food & Beverage, Hospitality Management, Microsoft Excel
Education
Hillsborough Community College
Associate of Arts (A.A.), Criminal Justice and Corrections
Hillsborough Community College
Associate of Science (A.S.), Hospitality Administration/Management
University of South Florida
Psychology and Business Education
David A. Straz, Jr. Center for the Performing Arts July 2015 - Present
A La Carte Event Pavilion March 1998 - August 2015
TeleTech May 1996 - April 1999
Hyatt Regency Westshore now called Grand Hyatt Tampa Bay March 1988 - May 1996
Hyatt Westshore March 1987 - May 1996
Skills
Nonprofits, Social Media, PowerPoint, Event Planning, Corporate Events, Customer Service, Outlook, Staff Development, Public Relations, Wedding Planning, Microsoft Word, Hospitality, Event Management, Meeting Planning, Microsoft Office, Catering, Weddings, Food & Beverage, Hospitality Management, Microsoft Excel
Education
Hillsborough Community College
Associate of Arts (A.A.), Criminal Justice and Corrections
Hillsborough Community College
Associate of Science (A.S.), Hospitality Administration/Management
University of South Florida
Psychology and Business Education
Michael St.Peter's TeleTech Experience July 2000 - January 2003
Job
Industry
Experience
University of Colorado Hospital September 2004 - August 2011
TeleTech July 2000 - January 2003
Education
University of Rhode Island
BA, Journalsim
University of Colorado Hospital September 2004 - August 2011
TeleTech July 2000 - January 2003
Education
University of Rhode Island
BA, Journalsim
Brad Dewald's TeleTech Experience June 2013 - Present
Job
Industry Computer Software
Experience
TeleTech June 2013 - Present
Vail Marriott Mountain Resort and Spa June 2011 - June 2013
Skills
Virtual Desktop..., Computer Telephony..., LAN Technologies, SaaS, Technology Pre-Sales, CCaaS, WAN Technologies, Enterprise Solution..., Information Technology..., Technical Documentation, Customer Service, Microsoft Office, Hospitality, Troubleshooting, Software Documentation, C++, C#, Java, Access, Team Leadership, Computer Hardware, Visual Studio C#, Visual Basic 5.0/6.0, Site IT Infrastructre..., WAN, Information Security, MS Office Visio, MS Office Access, MS Office Project, Sales
Education
University of Phoenix-Colorado Campus 2010 — 2014
Bachelor of Science (BS), Computer Software Engineering
TeleTech June 2013 - Present
Vail Marriott Mountain Resort and Spa June 2011 - June 2013
Skills
Virtual Desktop..., Computer Telephony..., LAN Technologies, SaaS, Technology Pre-Sales, CCaaS, WAN Technologies, Enterprise Solution..., Information Technology..., Technical Documentation, Customer Service, Microsoft Office, Hospitality, Troubleshooting, Software Documentation, C++, C#, Java, Access, Team Leadership, Computer Hardware, Visual Studio C#, Visual Basic 5.0/6.0, Site IT Infrastructre..., WAN, Information Security, MS Office Visio, MS Office Access, MS Office Project, Sales
Education
University of Phoenix-Colorado Campus 2010 — 2014
Bachelor of Science (BS), Computer Software Engineering
Michael Capitano's TeleTech Experience August 1996 - September 2008
Job Financial Foundations Senior Specialist at USAA
Industry
Experience
USAA September 2008 - Present
TeleTech August 1996 - September 2008
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word
Education
University of South Florida 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), Sociology
USAA September 2008 - Present
TeleTech August 1996 - September 2008
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word
Education
University of South Florida 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), Sociology
John Morelli's TeleTech Experience April 2005 - November 2006
Job Experienced Sales Representative
Industry Pharmaceuticals
Experience
SAS Retail Services September 2015 - Present
UPS November 2014 - January 2015
Dollar General June 2014 - November 2014
PDI, Inc. December 2012 - August 2013
Novartis November 2006 - April 2012
TeleTech April 2005 - November 2006
Indevus Pharmaceuticals July 2004 - April 2005
Ortho-McNeil Pharmaceutical May 2003 - January 2004
Pharmacia & Upjohn April 1998 - April 2003
Rhone-Poulenc Rorer June 1997 - February 1998
Skills
Sales, Retail Marketing, Merchandising, Team Management, Team Motivation, Leadership, Retail Sales, Cross Merchandising, Team Building, Team Leadership, Coaching, Sales Management, Pharmaceutical Sales, Urology, Neurology, Endocrinology, Pharmaceutical Industry, Allergy, Sales Operations, Healthcare, Cardiology, Rheumatology, Nephrology, OB/GYN, Infectious Diseases, Primary Care, Hypertension, Marketing, Sales Process, Pain Management, New Business Development, Therapeutic Areas, Pediatrics
Education
Waynesburg College 1999 — 2001
MBA, Business Administration
University of Pittsburgh 1985 — 1989
Bachelor of Science, Business Administration
SAS Retail Services September 2015 - Present
UPS November 2014 - January 2015
Dollar General June 2014 - November 2014
PDI, Inc. December 2012 - August 2013
Novartis November 2006 - April 2012
TeleTech April 2005 - November 2006
Indevus Pharmaceuticals July 2004 - April 2005
Ortho-McNeil Pharmaceutical May 2003 - January 2004
Pharmacia & Upjohn April 1998 - April 2003
Rhone-Poulenc Rorer June 1997 - February 1998
Skills
Sales, Retail Marketing, Merchandising, Team Management, Team Motivation, Leadership, Retail Sales, Cross Merchandising, Team Building, Team Leadership, Coaching, Sales Management, Pharmaceutical Sales, Urology, Neurology, Endocrinology, Pharmaceutical Industry, Allergy, Sales Operations, Healthcare, Cardiology, Rheumatology, Nephrology, OB/GYN, Infectious Diseases, Primary Care, Hypertension, Marketing, Sales Process, Pain Management, New Business Development, Therapeutic Areas, Pediatrics
Education
Waynesburg College 1999 — 2001
MBA, Business Administration
University of Pittsburgh 1985 — 1989
Bachelor of Science, Business Administration
Kathy Junkins's TeleTech Experience March 2012 - May 2012
Job Jenny Craig Consultant at Jenny Craig
Industry Individual & Family Services
Experience
Jenny Craig May 2013 - Present
TeleTech March 2012 - May 2012
Grace Bible church 2001 - 2010
Skills
Word, PrintShop, Medisoft, PowerPoint, Appointment Scheduling, Inventory, Multi-line Phone, Filing
Education
University of Phoenix 2011 — 2013
Associate's degree, Medical Administrative/Executive Assistant and Medical Secretary
Norborne High School 1975 — 1979
Jenny Craig May 2013 - Present
TeleTech March 2012 - May 2012
Grace Bible church 2001 - 2010
Skills
Word, PrintShop, Medisoft, PowerPoint, Appointment Scheduling, Inventory, Multi-line Phone, Filing
Education
University of Phoenix 2011 — 2013
Associate's degree, Medical Administrative/Executive Assistant and Medical Secretary
Norborne High School 1975 — 1979
Walter D Finn's TeleTech Experience November 2013 - January 2014
Job Application Developer at Antero Resources
Industry Program Development
Experience
Tri-State Generation and Transmission Association, Inc. June 2015 - Present
Antero Resources September 2014 - Present
State of Colorado, OIT January 2014 - Present
Teletech November 2013 - January 2014
Comcast 2012 - 2013
teleNetwork July 2011 - October 2011
ADT August 2007 - February 2011
Skills
SQL, Java, JavaScript, .NET, ASP.NET, C#, HTML, AJAX, Visual Basic, Visual Studio, CSS, PHP, Microsoft Office, MS Project, Visio, NetBeans, Relational Databases, Microsoft SQL Server, Windows 7, Windows Vista, Windows XP Pro
Education
University of Phoenix 2009 — 2013
Bachelor of Science (BS), Computer Software Engineering
Tri-State Generation and Transmission Association, Inc. June 2015 - Present
Antero Resources September 2014 - Present
State of Colorado, OIT January 2014 - Present
Teletech November 2013 - January 2014
Comcast 2012 - 2013
teleNetwork July 2011 - October 2011
ADT August 2007 - February 2011
Skills
SQL, Java, JavaScript, .NET, ASP.NET, C#, HTML, AJAX, Visual Basic, Visual Studio, CSS, PHP, Microsoft Office, MS Project, Visio, NetBeans, Relational Databases, Microsoft SQL Server, Windows 7, Windows Vista, Windows XP Pro
Education
University of Phoenix 2009 — 2013
Bachelor of Science (BS), Computer Software Engineering
Doreen Dorame's TeleTech Experience March 1996 - April 2009
Job STG Trial/Loan Coodinator at Computer Task Group
Industry Information Technology and Services
Experience
Computer Task Group October 2011 - Present
Teletech March 1996 - April 2009
Skills
Process Improvement, Business Analysis, Banking, Software Documentation, Access, Analysis, Risk Management, Management, Customer Service, Project Management, Finance, Microsoft Office, Lotus Notes, Microsoft Excel, SharePoint, Team Leadership, Financial Analysis, Leadership, Vendor Management, Visio
Education
University of Phoenix 2006 — 2008
Master of Business Administration (MBA), Industrial and Organizational Psychology
University of Phoenix 2004 — 2008
Bachelor's degree, Human Services, General
Computer Task Group October 2011 - Present
Teletech March 1996 - April 2009
Skills
Process Improvement, Business Analysis, Banking, Software Documentation, Access, Analysis, Risk Management, Management, Customer Service, Project Management, Finance, Microsoft Office, Lotus Notes, Microsoft Excel, SharePoint, Team Leadership, Financial Analysis, Leadership, Vendor Management, Visio
Education
University of Phoenix 2006 — 2008
Master of Business Administration (MBA), Industrial and Organizational Psychology
University of Phoenix 2004 — 2008
Bachelor's degree, Human Services, General
David Lerssen's TeleTech Experience August 2010 - July 2012
Job Team member at McDonald's
Industry Restaurants
Experience
McDonald's December 2012 - Present
TeleTech August 2010 - July 2012
Teter's Floral Products October 2008 - April 2009
Skills
Technical Support, Customer Service, Computer Repair, Computers, Computer Hardware
Education
University of Phoenix-Springfield Campus 2009 — 2011
technology information BS
U.T.I 2001 — 2002
Automotive tech
McDonald's December 2012 - Present
TeleTech August 2010 - July 2012
Teter's Floral Products October 2008 - April 2009
Skills
Technical Support, Customer Service, Computer Repair, Computers, Computer Hardware
Education
University of Phoenix-Springfield Campus 2009 — 2011
technology information BS
U.T.I 2001 — 2002
Automotive tech
James (Jim) Warfield's TeleTech Experience 2000 - 2004
Job Service Operator 1 at Halliburton
Industry Oil & Energy
Experience
Halliburton October 2011 - Present
TeleTech 2000 - 2004
Skills
Petroleum, Oil/Gas, Oilfield, Onshore, Drilling, Gas, Offshore Drilling, Upstream, Petroleum Engineering, Completion, Energy, Formation Evaluation, Oil, Cross-functional Team..., Vendor Management, Operations Management, Business Process..., Management, Outsourcing, CRM, Program Management, Team Leadership, Performance Management, Telecommunications
Education
University of Phoenix
BSBA, BUSINESS ADMINISTRATION
University of Phoenix
Bachelor's degree, Business Administration and Management, General
Halliburton October 2011 - Present
TeleTech 2000 - 2004
Skills
Petroleum, Oil/Gas, Oilfield, Onshore, Drilling, Gas, Offshore Drilling, Upstream, Petroleum Engineering, Completion, Energy, Formation Evaluation, Oil, Cross-functional Team..., Vendor Management, Operations Management, Business Process..., Management, Outsourcing, CRM, Program Management, Team Leadership, Performance Management, Telecommunications
Education
University of Phoenix
BSBA, BUSINESS ADMINISTRATION
University of Phoenix
Bachelor's degree, Business Administration and Management, General
Ronald C. Williams Jr.'s TeleTech Experience February 2015 - May 2015
Job Healing the world holistically, one family at a time.
Industry Nonprofit Organization Management
Experience
TeleTech February 2015 - May 2015
Bojangles' Restaurants, Inc. November 2005 - February 2006
Target November 2004 - January 2005
Walmart June 2000 - July 2004
Education
University of Phoenix 2015 — 2017
Master of Business Administration (MBA)
University of Phoenix 2015 — 2017
Master of Health Administration
Winston-Salem State University 2005 — 2010
Bachelor of Science (BS), Business Administration, Management and Operations
Winston-Salem State University 2005 — 2010
Bachelor of Science (BS), Marketing
TeleTech February 2015 - May 2015
Bojangles' Restaurants, Inc. November 2005 - February 2006
Target November 2004 - January 2005
Walmart June 2000 - July 2004
Education
University of Phoenix 2015 — 2017
Master of Business Administration (MBA)
University of Phoenix 2015 — 2017
Master of Health Administration
Winston-Salem State University 2005 — 2010
Bachelor of Science (BS), Business Administration, Management and Operations
Winston-Salem State University 2005 — 2010
Bachelor of Science (BS), Marketing
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc