TeleTech Company
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, Colorado, United States CEO: Kenneth D. Tuchman Founder: Kenneth D. Tuchman Subsidiaries: Percepta LLC, TeleTech Canada Inc, eLoyalty, LLC,
TeleTech List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at TeleTech. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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TeleTech Employees
Employee
Years
Job
Industry
Hunter Stair Hunter Stair's TeleTech Experience January 2014 - Present
Job Cloud Portfolio Manager
Industry Information Technology and Services
Experience
TeleTech January 2014 - Present
Computer Sciences Corporation 2008 - January 2014
CSC 2004 - 2008
Verizon 2000 - 2004
Saab June 1999 - August 2000
Skills
Business Analysis, Requirements Analysis, Enterprise Architecture, Requirements Gathering, IT Strategy, Business Process..., Sales, Product Development, Product Management, Product Marketing, SaaS, Agile Methodolgy, Analysis, Leadership, Agile Methodologies
Education
The George Washington University 2003 — 2005
Masters, Information Systems- Management Concentration
Virginia Polytechnic Institute and State University 1995 — 1999
Bachelor of Arts (BA), Economics & Political Science
TeleTech January 2014 - Present
Computer Sciences Corporation 2008 - January 2014
CSC 2004 - 2008
Verizon 2000 - 2004
Saab June 1999 - August 2000
Skills
Business Analysis, Requirements Analysis, Enterprise Architecture, Requirements Gathering, IT Strategy, Business Process..., Sales, Product Development, Product Management, Product Marketing, SaaS, Agile Methodolgy, Analysis, Leadership, Agile Methodologies
Education
The George Washington University 2003 — 2005
Masters, Information Systems- Management Concentration
Virginia Polytechnic Institute and State University 1995 — 1999
Bachelor of Arts (BA), Economics & Political Science
Ebone Marsh-Floyd Ebone Marsh-Floyd's TeleTech Experience August 2007 - December 2010
Job IT and Customer Service Professional
Industry Information Technology and Services
Experience
TD January 2013 - Present
Carolina Computer Training February 2012 - Present
TD July 2012 - January 2013
TeleTech August 2007 - December 2010
Skills
Call Centers, Credit, Credit Cards, Loans, Troubleshooting, Time Management, Process Improvement, Team Leadership
Education
Greevnille Technical College 2008 — 2009
University of Southern Mississippi 2006 — 2007
TD January 2013 - Present
Carolina Computer Training February 2012 - Present
TD July 2012 - January 2013
TeleTech August 2007 - December 2010
Skills
Call Centers, Credit, Credit Cards, Loans, Troubleshooting, Time Management, Process Improvement, Team Leadership
Education
Greevnille Technical College 2008 — 2009
University of Southern Mississippi 2006 — 2007
Cathy Beckett Cathy Beckett's TeleTech Experience October 2003 - Present
Job Executive Director, Talent Acquisition at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech October 2003 - Present
TeleTech November 2003 - July 2011
PeopleLink fka Corporate Staffing Resources / AmeriTemps June 1996 - January 2002
Skills
Talent Acquisition, Human Resources, Recruiting, BPO, Sourcing, Leadership, Call Center, Applicant Tracking..., Management, Temporary Placement, Executive Search, Workforce Management, Account Management, Call Centers, Communication, Employee Engagement, Employee Training, Executive Management, Onboarding, Outsourcing, Performance Management, Personnel Management, Talent Management, Team Management, Training, Vendor Management, Workforce Planning
Education
The Ohio State University 1995 — 2000
Communication Analysis and Practice
TeleTech October 2003 - Present
TeleTech November 2003 - July 2011
PeopleLink fka Corporate Staffing Resources / AmeriTemps June 1996 - January 2002
Skills
Talent Acquisition, Human Resources, Recruiting, BPO, Sourcing, Leadership, Call Center, Applicant Tracking..., Management, Temporary Placement, Executive Search, Workforce Management, Account Management, Call Centers, Communication, Employee Engagement, Employee Training, Executive Management, Onboarding, Outsourcing, Performance Management, Personnel Management, Talent Management, Team Management, Training, Vendor Management, Workforce Planning
Education
The Ohio State University 1995 — 2000
Communication Analysis and Practice
Gary Bergos Gary Bergos's TeleTech Experience January 2014 - November 2014
Job Semper paratus
Industry Information Technology and Services
Experience
Humanify November 2014 - Present
Bergos Consulting January 2006 - Present
TeleTech January 2014 - November 2014
Colorado HealthOP April 2013 - July 2013
DIRECTV March 2011 - March 2013
Serene Corporation October 2010 - March 2011
Comcast Cable January 2010 - September 2010
Intelenex, Inc. September 2009 - January 2010
Requirements Coach, LLC August 2009 - September 2009
McAfee October 2008 - March 2009
Skills
Requirements Management, CRM, Business Intelligence, Software Development..., Sales Process, Business Development, Return on Investment, Oracle CRM On Demand..., Salesforce.com, Process Improvement, Siebel, Call Centers, Business Process, Cloud Computing, SDLC, Enterprise Software, Agile Methodologies, Analytics, Requirements Analysis, Solution Architecture, Project Management, Integration, Management, SaaS, Vendor Management, Business Analysis, Leadership
Education
The University of North Dakota 1983 — 1987
BA
Humanify November 2014 - Present
Bergos Consulting January 2006 - Present
TeleTech January 2014 - November 2014
Colorado HealthOP April 2013 - July 2013
DIRECTV March 2011 - March 2013
Serene Corporation October 2010 - March 2011
Comcast Cable January 2010 - September 2010
Intelenex, Inc. September 2009 - January 2010
Requirements Coach, LLC August 2009 - September 2009
McAfee October 2008 - March 2009
Skills
Requirements Management, CRM, Business Intelligence, Software Development..., Sales Process, Business Development, Return on Investment, Oracle CRM On Demand..., Salesforce.com, Process Improvement, Siebel, Call Centers, Business Process, Cloud Computing, SDLC, Enterprise Software, Agile Methodologies, Analytics, Requirements Analysis, Solution Architecture, Project Management, Integration, Management, SaaS, Vendor Management, Business Analysis, Leadership
Education
The University of North Dakota 1983 — 1987
BA
Jeanette Wood-Gentry Jeanette Wood-Gentry's TeleTech Experience September 2005 - September 2006
Job Office Manager at Acorn Tree & Stump Services
Industry Executive Office
Experience
Acorn Tree & Stump Services July 2013 - August 2015
Taxi And Tours 2012 - 2013
Cover-All Inc. September 2006 - December 2007
TeleTech September 2005 - September 2006
Skills
Troubleshooting, Process Scheduler, Customer Service, Program Management, Human Resources, Invoicing, Office Administration, Software Installation, Wireless, Customer Retention, Construction, Warehousing, Team Building
Education
Tacoma Community College 2003 — 2010
General Studies
Escondido Charter High School 1999 — 2003
High School Diploma
Acorn Tree & Stump Services July 2013 - August 2015
Taxi And Tours 2012 - 2013
Cover-All Inc. September 2006 - December 2007
TeleTech September 2005 - September 2006
Skills
Troubleshooting, Process Scheduler, Customer Service, Program Management, Human Resources, Invoicing, Office Administration, Software Installation, Wireless, Customer Retention, Construction, Warehousing, Team Building
Education
Tacoma Community College 2003 — 2010
General Studies
Escondido Charter High School 1999 — 2003
High School Diploma
Amanda Hess, PMP Amanda Hess, PMP's TeleTech Experience May 2015 - July 2015
Job Project Support Officer | Global PMO
Industry Information Technology and Services
Experience
Lewis Fowler September 2015 - Present
TeleTech May 2015 - July 2015
Shelby County Schools March 2014 - September 2014
FedEx Services August 2008 - November 2013
FedEx Services September 2005 - July 2008
FedEx Services February 2001 - August 2005
FedEx Services December 1998 - January 2001
FedEx Express November 1997 - November 1998
FedEx Express December 1993 - October 1997
FedEx Express July 1988 - November 1993
Skills
Business Analysis, Requirements Analysis, Process Improvement, SDLC, PMP, Visio, PMO, Business Process..., Software Project..., Business Requirements, Resource Management, SharePoint, Business Process, Project Portfolio..., Microsoft Project, Vendor Management, Project Management, MS Project, Project Implementation
Education
The University of Memphis 1986 — 1991
Bachelor of Business Administration (B.B.A.)
Lewis Fowler September 2015 - Present
TeleTech May 2015 - July 2015
Shelby County Schools March 2014 - September 2014
FedEx Services August 2008 - November 2013
FedEx Services September 2005 - July 2008
FedEx Services February 2001 - August 2005
FedEx Services December 1998 - January 2001
FedEx Express November 1997 - November 1998
FedEx Express December 1993 - October 1997
FedEx Express July 1988 - November 1993
Skills
Business Analysis, Requirements Analysis, Process Improvement, SDLC, PMP, Visio, PMO, Business Process..., Software Project..., Business Requirements, Resource Management, SharePoint, Business Process, Project Portfolio..., Microsoft Project, Vendor Management, Project Management, MS Project, Project Implementation
Education
The University of Memphis 1986 — 1991
Bachelor of Business Administration (B.B.A.)
Rachael Moffitt Rachael Moffitt's TeleTech Experience May 2015 - July 2015
Job Contact Center Operations
Industry Telecommunications
Experience
"Company Confidential" August 2015 - Present
TeleTech May 2015 - July 2015
TeleTech November 2013 - May 2015
Convergys September 2009 - October 2013
Convergys June 2009 - September 2009
Convergys May 2008 - June 2009
Skills
Attrition Reduction, Training Management, Training Delivery, Training, Train the Trainer, Performance Management, Instructor-led Training, BPO, Call Centers, Workforce Management, Employee Engagement, Employee Training, Customer Service, Training Needs Analysis, Soft Skills, Coaching, Customer Experience, Customer Satisfaction, Human Resources, Management, Process Improvement, Recruiting, Team Leadership, Team Management
Education
The University of Texas at Arlington 2015 — 2016
Bachelor of Business Administration (BBA), Accounting
University of North Texas 2003 — 2007
"Company Confidential" August 2015 - Present
TeleTech May 2015 - July 2015
TeleTech November 2013 - May 2015
Convergys September 2009 - October 2013
Convergys June 2009 - September 2009
Convergys May 2008 - June 2009
Skills
Attrition Reduction, Training Management, Training Delivery, Training, Train the Trainer, Performance Management, Instructor-led Training, BPO, Call Centers, Workforce Management, Employee Engagement, Employee Training, Customer Service, Training Needs Analysis, Soft Skills, Coaching, Customer Experience, Customer Satisfaction, Human Resources, Management, Process Improvement, Recruiting, Team Leadership, Team Management
Education
The University of Texas at Arlington 2015 — 2016
Bachelor of Business Administration (BBA), Accounting
University of North Texas 2003 — 2007
Milton Villarreal Milton Villarreal's TeleTech Experience October 2015 - Present
Job Computer Networking Professional
Industry Computer Networking
Experience
TeleTech October 2015 - Present
Brownsville Public Utilities Board March 2014 - August 2014
AAFES May 2011 - August 2011
Burlington Coat Factory October 2004 - March 2006
Skills
Active Directory, Windows 7, XP, Windows Server, Network Administration, Microsoft Exchange, DHCP, Computer Hardware, TCP/IP, Windows
Education
University of Texas at Brownsville 2008 — 2010
Bachelor of Applied Technology, Computer and Information Sciences and Support Services
Texas State Technical College Harlingen 2004 — 2008
Associate's degree, Network Information Management
TeleTech October 2015 - Present
Brownsville Public Utilities Board March 2014 - August 2014
AAFES May 2011 - August 2011
Burlington Coat Factory October 2004 - March 2006
Skills
Active Directory, Windows 7, XP, Windows Server, Network Administration, Microsoft Exchange, DHCP, Computer Hardware, TCP/IP, Windows
Education
University of Texas at Brownsville 2008 — 2010
Bachelor of Applied Technology, Computer and Information Sciences and Support Services
Texas State Technical College Harlingen 2004 — 2008
Associate's degree, Network Information Management
Connie Clippard Connie Clippard's TeleTech Experience July 2015 - Present
Job Quality Assurance Specialist at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech July 2015 - Present
U.S. Department of Veterans Affairs 1988 - 2015
TeleTech January 2013 - April 2014
TeleTech October 2012 - December 2012
TeleTech August 2012 - October 2012
Protocol Global Solutions August 2010 - March 2012
Waffle House July 2009 - October 2010
Skills
Call Centers, Customer Satisfaction, Customer Service, Team Building, Customer Experience, Workforce Management, Contact Centers, Inbound Marketing, Telemarketing, Call Center Development, Outsourcing, Technical Support, Process Improvement, Team Leadership, Coaching, Training, Leadership, Operations Management, Management, Sales, Performance Management, Microsoft Office, Account Management, Financial Analysis, Accounting, Budgets, Editing, Finance, General Ledger, Insurance, 10 Key, Social Media, Oracle, Quality Control, Telecommunications, Creative Writing, Public Speaking
Education
Surry Community College 2002 — 2004
Associate of Arts and Sciences (AAS), Accounting and Business/Management, 3.8 GPA
Melbourne High School 1974 — 1977
diploma
TeleTech July 2015 - Present
U.S. Department of Veterans Affairs 1988 - 2015
TeleTech January 2013 - April 2014
TeleTech October 2012 - December 2012
TeleTech August 2012 - October 2012
Protocol Global Solutions August 2010 - March 2012
Waffle House July 2009 - October 2010
Skills
Call Centers, Customer Satisfaction, Customer Service, Team Building, Customer Experience, Workforce Management, Contact Centers, Inbound Marketing, Telemarketing, Call Center Development, Outsourcing, Technical Support, Process Improvement, Team Leadership, Coaching, Training, Leadership, Operations Management, Management, Sales, Performance Management, Microsoft Office, Account Management, Financial Analysis, Accounting, Budgets, Editing, Finance, General Ledger, Insurance, 10 Key, Social Media, Oracle, Quality Control, Telecommunications, Creative Writing, Public Speaking
Education
Surry Community College 2002 — 2004
Associate of Arts and Sciences (AAS), Accounting and Business/Management, 3.8 GPA
Melbourne High School 1974 — 1977
diploma
Roxa Wykoff's TeleTech Experience September 2013 - Present
Job Records Information Management Professional and Health Insurance Customer Advocate
Industry Information Services
Experience
TeleTech September 2013 - Present
Lambeth Groves June 2013 - August 2013
BlueWare, Inc December 2012 - April 2013
Florida Dept. of Environmental Protection December 2006 - December 2012
Central Florida Physicians Rehab June 1997 - March 2004
Skills
Human Resources, Leadership, Microsoft Excel, Budgets, Contract Management, Recruiting, Team Leadership, Management, Process Improvement, Project Planning, Strategy, Business Process, Office Management, Employee Relations, Six Sigma, Microsoft Office, Performance Management, Team Building, Logistics, Document Management, Staff Development, 5S, Financial Reporting, Financial Analysis, Vendor Management, Account Reconciliation, Bank Reconciliation, Budget Process, Budget Monitoring, Staff Management, Inventory Control, Records Management, Accounts Receivable, Accounts Payable, Highly detail oriented, Standards Compliance, Adobe Creative Suite, Staff Supervision, Research, Work Flow, Data Collection and..., Value Stream Mapping, Fiscal Impact Analysis, Problem Solving, Increase Productivity, Accurate Record Keeping, SOP development, Digital Imaging, Digital Conversion
Education
State University of New York College at Buffalo
Bachelor of Science (B.S.), Business Administration, Management and Operations
TeleTech September 2013 - Present
Lambeth Groves June 2013 - August 2013
BlueWare, Inc December 2012 - April 2013
Florida Dept. of Environmental Protection December 2006 - December 2012
Central Florida Physicians Rehab June 1997 - March 2004
Skills
Human Resources, Leadership, Microsoft Excel, Budgets, Contract Management, Recruiting, Team Leadership, Management, Process Improvement, Project Planning, Strategy, Business Process, Office Management, Employee Relations, Six Sigma, Microsoft Office, Performance Management, Team Building, Logistics, Document Management, Staff Development, 5S, Financial Reporting, Financial Analysis, Vendor Management, Account Reconciliation, Bank Reconciliation, Budget Process, Budget Monitoring, Staff Management, Inventory Control, Records Management, Accounts Receivable, Accounts Payable, Highly detail oriented, Standards Compliance, Adobe Creative Suite, Staff Supervision, Research, Work Flow, Data Collection and..., Value Stream Mapping, Fiscal Impact Analysis, Problem Solving, Increase Productivity, Accurate Record Keeping, SOP development, Digital Imaging, Digital Conversion
Education
State University of New York College at Buffalo
Bachelor of Science (B.S.), Business Administration, Management and Operations
William Womack William Womack's TeleTech Experience November 2010 - January 2011
Job Pre SalesHardware/ Tech Support at Tech Data
Industry Information Technology and Services
Experience
Tech Data January 2015 - Present
Hewlett-Packard 2011 - 2013
teleNetwork January 2011 - December 2011
TeleTech November 2010 - January 2011
Skills
Active Directory, VMware, Servers, Windows 7, Technical Support, Windows Server, Troubleshooting, Dell PowerEdge Servers, SonicWALL, System Administration, Information Technology
Education
Texas A&M University 2006 — 2008
Bachelor's Degree, Marine Biology, 3.0
Tech Data January 2015 - Present
Hewlett-Packard 2011 - 2013
teleNetwork January 2011 - December 2011
TeleTech November 2010 - January 2011
Skills
Active Directory, VMware, Servers, Windows 7, Technical Support, Windows Server, Troubleshooting, Dell PowerEdge Servers, SonicWALL, System Administration, Information Technology
Education
Texas A&M University 2006 — 2008
Bachelor's Degree, Marine Biology, 3.0
Ed Kaywork's TeleTech Experience August 2001 - September 2005
Job Director, Vendor Management at Humana, Inc.
Industry Outsourcing/Offshoring
Experience
HUMANA, INC. September 2005 - Present
TeleTech August 2001 - September 2005
QUALCARE, INC. July 1998 - February 2001
OXFORD HEALTH PLANS September 1997 - July 1998
BLUE CROSS BLUE SHIELD of MASSACHUSETTS January 1994 - April 1997
Skills
Call Center, BPO, Outsourcing, Vendor Management, Process Improvement, Operations Management, Customer Experience, Offshoring, Customer Satisfaction, Workforce Management, Business Process..., Program Management, Performance Management, Change Management, Account Management, Call Centers, Business Analysis, CRM, Training, Service Delivery, Leadership, Business Development, Management, Cross-functional Team..., Strategy, Customer Retention, Team Building, Insurance, Team Leadership, Customer Service, Executive Management, Analysis, Employee Benefits, Six Sigma
Education
Suffolk University - Sawyer Business School 1994 — 1997
Master of Public Administration/Health Care Administration (MPA), Health Care Administration
Fairleigh Dickinson University 1988 — 1992
Bachelor of Arts, Political Science
HUMANA, INC. September 2005 - Present
TeleTech August 2001 - September 2005
QUALCARE, INC. July 1998 - February 2001
OXFORD HEALTH PLANS September 1997 - July 1998
BLUE CROSS BLUE SHIELD of MASSACHUSETTS January 1994 - April 1997
Skills
Call Center, BPO, Outsourcing, Vendor Management, Process Improvement, Operations Management, Customer Experience, Offshoring, Customer Satisfaction, Workforce Management, Business Process..., Program Management, Performance Management, Change Management, Account Management, Call Centers, Business Analysis, CRM, Training, Service Delivery, Leadership, Business Development, Management, Cross-functional Team..., Strategy, Customer Retention, Team Building, Insurance, Team Leadership, Customer Service, Executive Management, Analysis, Employee Benefits, Six Sigma
Education
Suffolk University - Sawyer Business School 1994 — 1997
Master of Public Administration/Health Care Administration (MPA), Health Care Administration
Fairleigh Dickinson University 1988 — 1992
Bachelor of Arts, Political Science
Sara Snelgrove, MBA Sara Snelgrove, MBA's TeleTech Experience September 2013 - May 2014
Job Sr. Revenue Accountant at Ping Identity Corporation
Industry Information Technology and Services
Experience
Ping Identity July 2014 - Present
TeleTech September 2013 - May 2014
University of Colorado Denver August 2012 - July 2013
Global LEAD May 2011 - June 2011
Skills
Financial Analysis, Microsoft Excel, Financial Modeling, Microsoft Office, PowerPoint, Microsoft Word, Teamwork, Valuation, Finance, international, International, Global Experience, Leadership, Data Analysis, Access, Analysis, Sales
Education
University of Colorado at Denver 2012 — 2013
Master of Business Administration (MBA), Business Administration and Management, General, 3.80
The University of Georgia 2008 — 2012
Bachelor of Business Administration (B.B.A.), Banking and Finance, 3.41
Ping Identity July 2014 - Present
TeleTech September 2013 - May 2014
University of Colorado Denver August 2012 - July 2013
Global LEAD May 2011 - June 2011
Skills
Financial Analysis, Microsoft Excel, Financial Modeling, Microsoft Office, PowerPoint, Microsoft Word, Teamwork, Valuation, Finance, international, International, Global Experience, Leadership, Data Analysis, Access, Analysis, Sales
Education
University of Colorado at Denver 2012 — 2013
Master of Business Administration (MBA), Business Administration and Management, General, 3.80
The University of Georgia 2008 — 2012
Bachelor of Business Administration (B.B.A.), Banking and Finance, 3.41
Priscilla Telesford Priscilla Telesford's TeleTech Experience October 2012 - Present
Job Health Services
Industry Hospital & Health Care
Experience
TeleTech October 2012 - Present
Health Care & Rehabilitation 2006 - 2011
Additional Experience January 1981 - January 2000
United States Army December 1979 - December 1985
Skills
Public Speaking, Motivation, Teaching, Typing, Tuitoring, Management, Nursing Homes, Activity Coordination, Work At Home, Customer Support, Sociology, Cultural Diversity
Education
The University of South Dakota 2009 — 2011
Master's degree, Health Services Administration
The University of Memphis 2006 — 2008
Bachelor's degree, Sociology and Cultural Diversity
TeleTech October 2012 - Present
Health Care & Rehabilitation 2006 - 2011
Additional Experience January 1981 - January 2000
United States Army December 1979 - December 1985
Skills
Public Speaking, Motivation, Teaching, Typing, Tuitoring, Management, Nursing Homes, Activity Coordination, Work At Home, Customer Support, Sociology, Cultural Diversity
Education
The University of South Dakota 2009 — 2011
Master's degree, Health Services Administration
The University of Memphis 2006 — 2008
Bachelor's degree, Sociology and Cultural Diversity
Deb Kennedy Deb Kennedy's TeleTech Experience October 2014 - Present
Job Client Executive & Account Management
Industry Information Technology and Services
Experience
TeleTech October 2014 - Present
Infosys April 2013 - October 2014
Oracle January 2008 - April 2013
CTP/DTP October 2006 - December 2008
OneAccord November 2006 - January 2008
Vistage International April 2007 - December 2007
United Airlines June 2004 - November 2006
Qwest Communications International August 1997 - May 2004
Time Warner Communications April 1996 - August 1997
Frontier Communications International September 1993 - March 1996
Skills
Strategy, CRM, Start-ups, Strategic Planning, Consulting, New Business Development, Business Development, Sales Operations, Leadership, Team Building, Management, Product Management, Mergers & Acquisitions, Executive Management, ERP, Cross-functional Team..., Business Process..., Business Process, Program Management, Sales, Change Management, Organizational..., Sales Process, SaaS, Analysis, Telecommunications, Cloud Computing, Business Expansion, Mergers, Acquisition Integration, Loyalty Programs, Coaching, Strategic Partnerships, Market Penetration, Incentive Programs, Operational Excellence, Business Strategy, Sales Effectiveness, Call Centers, Negotiation, Management Consulting, Professional Services, Turn Around Management, Sales Management, Enterprise Software, SDLC, Business Intelligence
Education
University of Colorado Denver 1997 — 2000
MBA
State University of New York College at Geneseo 1989 — 1993
BS
TeleTech October 2014 - Present
Infosys April 2013 - October 2014
Oracle January 2008 - April 2013
CTP/DTP October 2006 - December 2008
OneAccord November 2006 - January 2008
Vistage International April 2007 - December 2007
United Airlines June 2004 - November 2006
Qwest Communications International August 1997 - May 2004
Time Warner Communications April 1996 - August 1997
Frontier Communications International September 1993 - March 1996
Skills
Strategy, CRM, Start-ups, Strategic Planning, Consulting, New Business Development, Business Development, Sales Operations, Leadership, Team Building, Management, Product Management, Mergers & Acquisitions, Executive Management, ERP, Cross-functional Team..., Business Process..., Business Process, Program Management, Sales, Change Management, Organizational..., Sales Process, SaaS, Analysis, Telecommunications, Cloud Computing, Business Expansion, Mergers, Acquisition Integration, Loyalty Programs, Coaching, Strategic Partnerships, Market Penetration, Incentive Programs, Operational Excellence, Business Strategy, Sales Effectiveness, Call Centers, Negotiation, Management Consulting, Professional Services, Turn Around Management, Sales Management, Enterprise Software, SDLC, Business Intelligence
Education
University of Colorado Denver 1997 — 2000
MBA
State University of New York College at Geneseo 1989 — 1993
BS
Michelle Montano Michelle Montano's TeleTech Experience May 1999 - October 2001
Job Voice Over Professional and Call Center Technology SME
Industry Information Technology and Services
Experience
Voice123 December 2009 - Present
Visa September 2009 - Present
Customer Care, Inc. February 2008 - September 2009
21st Century Insurance October 2001 - June 2005
TeleTech May 1999 - October 2001
eScreen (NMRO) November 1996 - May 1999
Acurex Environmental July 1994 - September 1996
Skills
Leadership, Program Management, Telecommunications, Technical Writing, IVR, Product Requirements, Integration, Business Development, Call Center
Education
University of California, Riverside 1990 — 1994
B.S., Engineering
The University of Göttingen 1991 — 1992
Organic Chemistry
Voice123 December 2009 - Present
Visa September 2009 - Present
Customer Care, Inc. February 2008 - September 2009
21st Century Insurance October 2001 - June 2005
TeleTech May 1999 - October 2001
eScreen (NMRO) November 1996 - May 1999
Acurex Environmental July 1994 - September 1996
Skills
Leadership, Program Management, Telecommunications, Technical Writing, IVR, Product Requirements, Integration, Business Development, Call Center
Education
University of California, Riverside 1990 — 1994
B.S., Engineering
The University of Göttingen 1991 — 1992
Organic Chemistry
Jandra Bonner Jandra Bonner's TeleTech Experience May 2013 - August 2013
Job Customer Service at BB&T
Industry Consumer Services
Experience
BB&T September 2013 - Present
TeleTech May 2013 - August 2013
Direct Energy April 2009 - June 2011
Direct Energy September 2005 - June 2011
Sprint PCS August 1996 - April 2005
Sprint PCS August 1996 - April 2005
Sprint PCS January 1996 - January 2005
Uniden America Corp January 1995 - January 1996
Capitol One Bank January 1995 - January 1996
EDS March 1993 - September 1995
Skills
Microsoft Word, Excel..., Call Centers, Training, Customer Satisfaction, Management, Time Management, Customer Service, Customer Retention, Networking, Credit, GSM, Computer Network..., Process Improvement, Microsoft Word, Team Leadership, Vendor Management, Coaching, Microsoft Office, Strategic Planning, Customer Experience, Microsoft Excel, Team Building
Education
Argosy University Dallas 2012 — 2014
Master's degree, Community Counseling, 3.85
Texas Christian University 1972 — 1976
BA, Psychology
The University of Texas at Arlington
Management
BB&T September 2013 - Present
TeleTech May 2013 - August 2013
Direct Energy April 2009 - June 2011
Direct Energy September 2005 - June 2011
Sprint PCS August 1996 - April 2005
Sprint PCS August 1996 - April 2005
Sprint PCS January 1996 - January 2005
Uniden America Corp January 1995 - January 1996
Capitol One Bank January 1995 - January 1996
EDS March 1993 - September 1995
Skills
Microsoft Word, Excel..., Call Centers, Training, Customer Satisfaction, Management, Time Management, Customer Service, Customer Retention, Networking, Credit, GSM, Computer Network..., Process Improvement, Microsoft Word, Team Leadership, Vendor Management, Coaching, Microsoft Office, Strategic Planning, Customer Experience, Microsoft Excel, Team Building
Education
Argosy University Dallas 2012 — 2014
Master's degree, Community Counseling, 3.85
Texas Christian University 1972 — 1976
BA, Psychology
The University of Texas at Arlington
Management
Heather Escobedo's TeleTech Experience December 2006 - July 2011
Job Experienced Human Resources Professional Based in Austin, TX
Industry Human Resources
Experience
Robert Half April 2015 - Present
COGENT Infotech April 2014 - December 2014
Technology Navigators, Inc. March 2013 - December 2013
Sykes February 2012 - February 2013
Data Foundry October 2011 - February 2012
TeleTech December 2006 - July 2011
TeleTech August 2008 - August 2009
Orion International Consulting 1997 - 2001
U.S. Army, Ft. Shafter, HI 1991 - 1993
Skills
Highly Adaptable, Decision Making, International Business, Talent Acquisition, Technical Recruiting, Talent Management, Hiring, Compensation, Recruiting, Adaptation, Onboarding, BPO, Employee Engagement, Employee Relations, Performance Management, HRIS, Deferred Compensation, Human Resources, Applicant Tracking..., Workforce Planning, Taleo, Vendor Management, Sourcing, Personnel Management, Call Centers, Leadership, Employee Benefits, Organizational..., Management, Screening, New Hire Orientations, Temporary Staffing, College Recruiting, Internet Recruiting, Staffing Services, Benefits Negotiation, Benefits Administration, HR Consulting, Employer Branding, Interviews, Time Management, Executive Search, Temporary Placement, Job Descriptions, Succession Planning, Contract Recruitment, Employee Training, Resume Writing, Screening Resumes, HR Policies
Education
DeVry University - Austin, TX 2009 — 2011
BSTM, Human Resource Management
Tacoma Community College 2001 — 2003
Associate in Arts and Sciences, Business
The University of Texas at Austin
Human Resources Management Certificate Program, Human Resources Management
Robert Half April 2015 - Present
COGENT Infotech April 2014 - December 2014
Technology Navigators, Inc. March 2013 - December 2013
Sykes February 2012 - February 2013
Data Foundry October 2011 - February 2012
TeleTech December 2006 - July 2011
TeleTech August 2008 - August 2009
Orion International Consulting 1997 - 2001
U.S. Army, Ft. Shafter, HI 1991 - 1993
Skills
Highly Adaptable, Decision Making, International Business, Talent Acquisition, Technical Recruiting, Talent Management, Hiring, Compensation, Recruiting, Adaptation, Onboarding, BPO, Employee Engagement, Employee Relations, Performance Management, HRIS, Deferred Compensation, Human Resources, Applicant Tracking..., Workforce Planning, Taleo, Vendor Management, Sourcing, Personnel Management, Call Centers, Leadership, Employee Benefits, Organizational..., Management, Screening, New Hire Orientations, Temporary Staffing, College Recruiting, Internet Recruiting, Staffing Services, Benefits Negotiation, Benefits Administration, HR Consulting, Employer Branding, Interviews, Time Management, Executive Search, Temporary Placement, Job Descriptions, Succession Planning, Contract Recruitment, Employee Training, Resume Writing, Screening Resumes, HR Policies
Education
DeVry University - Austin, TX 2009 — 2011
BSTM, Human Resource Management
Tacoma Community College 2001 — 2003
Associate in Arts and Sciences, Business
The University of Texas at Austin
Human Resources Management Certificate Program, Human Resources Management
Mayesah Matulac's TeleTech Experience October 2006 - August 2008
Job Line Cook at Rosewood Bar & Grill
Industry Food & Beverages
Experience
Rosewood Bar & Grill June 2014 - Present
Lodi Unified School District August 2013 - Present
Ave on the Mile October 2014 - January 2015
Marie Callenders April 2013 - October 2013
TeleTech October 2006 - August 2008
Crescent Jewelers November 2005 - September 2006
Skills
Customer Satisfaction, Cooking, Customer Service, Food Service, Food & Beverage, Time Management, Restaurants, Food, Cashiering, Customer Experience, Baking, Hospitality, Catering, Teamwork, Microsoft Office, Team Leadership, Microsoft Excel, Culinary Skills, Microsoft Word, Call Centers
Education
The Art Institute of California – Sacramento 2011 — 2014
Bachelor of Science (BS), Restaurant, Culinary, and Catering Management/Manager
Bear Creek HIgh 1998 — 2001
Rosewood Bar & Grill June 2014 - Present
Lodi Unified School District August 2013 - Present
Ave on the Mile October 2014 - January 2015
Marie Callenders April 2013 - October 2013
TeleTech October 2006 - August 2008
Crescent Jewelers November 2005 - September 2006
Skills
Customer Satisfaction, Cooking, Customer Service, Food Service, Food & Beverage, Time Management, Restaurants, Food, Cashiering, Customer Experience, Baking, Hospitality, Catering, Teamwork, Microsoft Office, Team Leadership, Microsoft Excel, Culinary Skills, Microsoft Word, Call Centers
Education
The Art Institute of California – Sacramento 2011 — 2014
Bachelor of Science (BS), Restaurant, Culinary, and Catering Management/Manager
Bear Creek HIgh 1998 — 2001
Gwen Wilson Gwen Wilson's TeleTech Experience October 2014 - April 2015
Job Unemployed
Industry Staffing and Recruiting
Experience
CMG Partners October 2014 - Present
2dotproductions September 2014 - Present
Victory Marketing Agency January 2012 - Present
TeleTech October 2014 - April 2015
SignguysUSA March 2014 - October 2014
Skills
Onboarding, Temporary Staffing, Training, Recruiting, Management, Applicant Tracking..., Technical Recruiting, Contract Recruitment, Interviews, Talent Acquisition
Education
The University of Southern Mississippi 2007 — 2009
Bachelor's degree, Criminal Justice and Corrections
CMG Partners October 2014 - Present
2dotproductions September 2014 - Present
Victory Marketing Agency January 2012 - Present
TeleTech October 2014 - April 2015
SignguysUSA March 2014 - October 2014
Skills
Onboarding, Temporary Staffing, Training, Recruiting, Management, Applicant Tracking..., Technical Recruiting, Contract Recruitment, Interviews, Talent Acquisition
Education
The University of Southern Mississippi 2007 — 2009
Bachelor's degree, Criminal Justice and Corrections
Alan S. Veingrad's TeleTech Experience 2000 - 2003
Job Fellows Manager Florida for AIPAC | Public Speaker | Author
Industry Political Organization
Experience
American Israel Public Affairs Commission June 2014 - Present
Alan S. Veingrad, Inc. January 2003 - Present
Bayview Financial August 2006 - 2009
TeleTech 2000 - 2003
Alorica 1996 - 2000
Dallas Cowboys March 1991 - July 1993
Green Bay Packers March 1986 - March 1991
Skills
Leadership, Public Speaking, Strategy, Small Business, Marketing, Management, Business Development, Sales, CRM, Fundraising, Sports, Selling, Training, New Business Development, Negotiation, Long-term Care, Football, Professional Sports, E-commerce, Sales Process, Integrated Marketing, Executive Management, Contract Negotiation, Motivational Speaking, Social Media, Strategic Planning, Event Planning
Education
Texas A&M University-Commerce 1981 — 1986
Bachelor of Science, Health & Physical Education
American Israel Public Affairs Commission June 2014 - Present
Alan S. Veingrad, Inc. January 2003 - Present
Bayview Financial August 2006 - 2009
TeleTech 2000 - 2003
Alorica 1996 - 2000
Dallas Cowboys March 1991 - July 1993
Green Bay Packers March 1986 - March 1991
Skills
Leadership, Public Speaking, Strategy, Small Business, Marketing, Management, Business Development, Sales, CRM, Fundraising, Sports, Selling, Training, New Business Development, Negotiation, Long-term Care, Football, Professional Sports, E-commerce, Sales Process, Integrated Marketing, Executive Management, Contract Negotiation, Motivational Speaking, Social Media, Strategic Planning, Event Planning
Education
Texas A&M University-Commerce 1981 — 1986
Bachelor of Science, Health & Physical Education
Scott Lopez Scott Lopez's TeleTech Experience October 2000 - August 2001
Job Advisory Board Member at Kodiak Capital Group, LLC
Industry Financial Services
Experience
Kodiak Capital Group, LLC May 2014 - Present
www.successwithscott.com January 2013 - Present
OCTANe OC January 2008 - Present
BIOTRONIK June 2008 - July 2014
Boston Scientific May 2005 - June 2008
Comfort Keepers December 2003 - December 2005
Starz Entertainment August 2001 - March 2004
TeleTech October 2000 - August 2001
EchoStar Corporation August 1999 - October 2000
United States Marine Corps January 1996 - January 1998
Skills
Business Strategy, Business Development, Mergers, Contract Negotiation, Marketing, Due Diligence, Public Relations, Management, Leadership, Sales, Sales Operations, Budgets, Marketing Strategy, Start-ups, Medical Devices, New Business Development, Strategic Planning, Cardiology, Selling, Forecasting, CRM, Healthcare, Solution Selling, International Business, Strategy, Negotiation, Sales Management, Process Improvement, Entrepreneurship, Coaching, Motivational Speaking, Business Planning, Cross-functional Team..., Training, Mergers & Acquisitions
Education
Thunderbird School of Global Management 1998 — 1999
MBA, International Management
Defense Information School (DINFOS)
Professional Certification, Public Affairs Officer training course
The University of New Mexico 1986 — 1990
Bachelor of Arts, Economics
Kodiak Capital Group, LLC May 2014 - Present
www.successwithscott.com January 2013 - Present
OCTANe OC January 2008 - Present
BIOTRONIK June 2008 - July 2014
Boston Scientific May 2005 - June 2008
Comfort Keepers December 2003 - December 2005
Starz Entertainment August 2001 - March 2004
TeleTech October 2000 - August 2001
EchoStar Corporation August 1999 - October 2000
United States Marine Corps January 1996 - January 1998
Skills
Business Strategy, Business Development, Mergers, Contract Negotiation, Marketing, Due Diligence, Public Relations, Management, Leadership, Sales, Sales Operations, Budgets, Marketing Strategy, Start-ups, Medical Devices, New Business Development, Strategic Planning, Cardiology, Selling, Forecasting, CRM, Healthcare, Solution Selling, International Business, Strategy, Negotiation, Sales Management, Process Improvement, Entrepreneurship, Coaching, Motivational Speaking, Business Planning, Cross-functional Team..., Training, Mergers & Acquisitions
Education
Thunderbird School of Global Management 1998 — 1999
MBA, International Management
Defense Information School (DINFOS)
Professional Certification, Public Affairs Officer training course
The University of New Mexico 1986 — 1990
Bachelor of Arts, Economics
Christiaan Stoudt Christiaan Stoudt's TeleTech Experience December 1995 - October 1996
Job Leader, Service Automation
Industry Professional Training & Coaching
Experience
NBCUniversal, Inc. May 2012 - Present
NBCUniversal, Inc. July 2009 - April 2012
NBCUniversal, Inc. January 2007 - December 2009
CS January 2008 - January 2009
HomeNetworkHelp.Info 2005 - 2008
NBCUniversal, Inc. December 1997 - December 2006
Earthlink April 1997 - December 1997
Internet In A Mall October 1996 - April 1997
TeleTech December 1995 - October 1996
Warner Bros. Studios September 1995 - October 1995
Skills
Networking, Software, Video, Cloud Computing, Cloud Security, Service Automation, Business Service..., Analytics, Digital Media, BMC Remedy, Virtualization, Project Management, Enterprise Software, Troubleshooting, Thought Leadership, Data Center, Executive Coaching, Coaching, Transformational..., Transformational Life..., Leading..., Leading Positive Change, Cross Functional Team..., Program Management, Change Management, Culture Change, Personal Development, Business Coaching, Organizational..., Process Methodologies, Strategic Planning, Paradigm Shifts, Web Development, Business Analytics, Customer Advocacy, Technological Innovation, Business Transformation, Operational Efficiency, Process Efficiency, Strategic Agility, Business Development, Entrepreneurship, Team Mentoring, Emotional Intelligence, Leadership, Management, Strategy
Education
The University of Texas at Arlington 1988 — 1992
Bachelors
NBCUniversal, Inc. May 2012 - Present
NBCUniversal, Inc. July 2009 - April 2012
NBCUniversal, Inc. January 2007 - December 2009
CS January 2008 - January 2009
HomeNetworkHelp.Info 2005 - 2008
NBCUniversal, Inc. December 1997 - December 2006
Earthlink April 1997 - December 1997
Internet In A Mall October 1996 - April 1997
TeleTech December 1995 - October 1996
Warner Bros. Studios September 1995 - October 1995
Skills
Networking, Software, Video, Cloud Computing, Cloud Security, Service Automation, Business Service..., Analytics, Digital Media, BMC Remedy, Virtualization, Project Management, Enterprise Software, Troubleshooting, Thought Leadership, Data Center, Executive Coaching, Coaching, Transformational..., Transformational Life..., Leading..., Leading Positive Change, Cross Functional Team..., Program Management, Change Management, Culture Change, Personal Development, Business Coaching, Organizational..., Process Methodologies, Strategic Planning, Paradigm Shifts, Web Development, Business Analytics, Customer Advocacy, Technological Innovation, Business Transformation, Operational Efficiency, Process Efficiency, Strategic Agility, Business Development, Entrepreneurship, Team Mentoring, Emotional Intelligence, Leadership, Management, Strategy
Education
The University of Texas at Arlington 1988 — 1992
Bachelors
Oskar Appleyard Oskar Appleyard's TeleTech Experience July 2012 - December 2012
Job Analist programator at CompuCom Systems Inc
Industry Information Technology and Services
Experience
CompuCom Systems Inc December 2012 - Present
TeleTech July 2012 - December 2012
Skills
Windows, Project Management, Technical Support, Unix, Requirements Analysis, Servers, XP, Vendor Management, Software Documentation, Operating Systems, VMware, IT Service Management
Education
Chicago GSB
CompuCom Systems Inc December 2012 - Present
TeleTech July 2012 - December 2012
Skills
Windows, Project Management, Technical Support, Unix, Requirements Analysis, Servers, XP, Vendor Management, Software Documentation, Operating Systems, VMware, IT Service Management
Education
Chicago GSB
Bobbi Jo Bromley-Matthew Bobbi Jo Bromley-Matthew's TeleTech Experience August 2013 - December 2013
Job Scripting & Quality Analysis
Industry Consumer Services
Experience
American Support February 2015 - Present
American Support May 2014 - Present
TeleTech - Intuit TT January 2014 - May 2014
TeleTech August 2013 - December 2013
TeleTech July 2013 - August 2013
TeleTech July 2008 - July 2013
Steamboat Yacht Club July 2007 - July 2008
Red Garter Restaurant February 1994 - July 2006
Skills
Customer Experience, Team Leadership, Management, Microsoft Office, Microsoft Excel, Outlook, Call Centers, Microsoft Word, Event Management, Soft Skills, Training, Creative Writing, Customer Service, Customer Satisfaction, Technical Support, Quality Assurance, Leadership, Process Improvement, Team Management, Vendor Management
Education
Massachusetts Institute of Technology Open Courseware 2014 — 2014
Lean Six Sigma Methods, Lean
State University of New York Empire State College
Business Administration and Management, General
American Support February 2015 - Present
American Support May 2014 - Present
TeleTech - Intuit TT January 2014 - May 2014
TeleTech August 2013 - December 2013
TeleTech July 2013 - August 2013
TeleTech July 2008 - July 2013
Steamboat Yacht Club July 2007 - July 2008
Red Garter Restaurant February 1994 - July 2006
Skills
Customer Experience, Team Leadership, Management, Microsoft Office, Microsoft Excel, Outlook, Call Centers, Microsoft Word, Event Management, Soft Skills, Training, Creative Writing, Customer Service, Customer Satisfaction, Technical Support, Quality Assurance, Leadership, Process Improvement, Team Management, Vendor Management
Education
Massachusetts Institute of Technology Open Courseware 2014 — 2014
Lean Six Sigma Methods, Lean
State University of New York Empire State College
Business Administration and Management, General
Dessie Lewis Dessie Lewis's TeleTech Experience March 2003 - January 2006
Job Telecommunications Professional
Industry Telecommunications
Experience
Verizon Wireless March 2012 - September 2013
Verizon Wireless February 2006 - March 2012
TeleTech March 2003 - January 2006
Education
Strayer University
Accounting/Business
Talladega College
Accounting
Verizon Wireless March 2012 - September 2013
Verizon Wireless February 2006 - March 2012
TeleTech March 2003 - January 2006
Education
Strayer University
Accounting/Business
Talladega College
Accounting
Laura Christian, CPA's TeleTech Experience February 2014 - Present
Job Manager Revenue Operations at TeleTech
Industry Accounting
Experience
TeleTech February 2014 - Present
TeleTech August 2013 - February 2014
TeleTech July 2012 - August 2013
TeleTech November 2009 - June 2012
BGS Business and Accounting Services February 2009 - June 2009
Skills
Accounting, QuickBooks, Small Business, General Ledger, Fixed Assets, Account Reconciliation, Financial Analysis, Sarbanes-Oxley Act, Financial Statements, Variance Analysis, Accounts Receivable, Bank Reconciliation, Microsoft Excel, Payroll, Hyperion Enterprise, Bookkeeping, Oracle Applications, Revenue Recognition, Revenue Analysis, Revenue Assurance, Budgets, US GAAP, Financial Reporting, SEC filings, Mergers & Acquisitions, Analysis
Education
University of West Florida - College of Business 2008 — 2009
Masters, Accounting
The University of Southern Mississippi 2004 — 2008
BSBA, Accounting
TeleTech February 2014 - Present
TeleTech August 2013 - February 2014
TeleTech July 2012 - August 2013
TeleTech November 2009 - June 2012
BGS Business and Accounting Services February 2009 - June 2009
Skills
Accounting, QuickBooks, Small Business, General Ledger, Fixed Assets, Account Reconciliation, Financial Analysis, Sarbanes-Oxley Act, Financial Statements, Variance Analysis, Accounts Receivable, Bank Reconciliation, Microsoft Excel, Payroll, Hyperion Enterprise, Bookkeeping, Oracle Applications, Revenue Recognition, Revenue Analysis, Revenue Assurance, Budgets, US GAAP, Financial Reporting, SEC filings, Mergers & Acquisitions, Analysis
Education
University of West Florida - College of Business 2008 — 2009
Masters, Accounting
The University of Southern Mississippi 2004 — 2008
BSBA, Accounting
Johnathan (JT) Rose's TeleTech Experience December 2013 - June 2014
Job MBA Candidate at University of Virginia Darden School of Business
Industry Internet
Experience
Microsoft May 2015 - August 2015
TeleTech December 2013 - June 2014
TeleTech April 2012 - January 2014
TeleTech August 2010 - April 2012
TeleTech August 2010 - October 2010
TeleTech August 2009 - August 2010
Skills
CRM, Leadership, Outsourcing, Operations Management, Business Development, Cross-functional Team..., Business Process..., Negotiation, Management, New Business Development, Customer Service, Contract Negotiation, Performance Management, Process Improvement, Strategy, Customer Experience, Account Management, Sales
Education
University of Virginia Darden School of Business 2014 — 2016
Master of Business Administration (M.B.A.)
The University of Georgia 2005 — 2009
BBA, International Business, Finance, Spanish
Microsoft May 2015 - August 2015
TeleTech December 2013 - June 2014
TeleTech April 2012 - January 2014
TeleTech August 2010 - April 2012
TeleTech August 2010 - October 2010
TeleTech August 2009 - August 2010
Skills
CRM, Leadership, Outsourcing, Operations Management, Business Development, Cross-functional Team..., Business Process..., Negotiation, Management, New Business Development, Customer Service, Contract Negotiation, Performance Management, Process Improvement, Strategy, Customer Experience, Account Management, Sales
Education
University of Virginia Darden School of Business 2014 — 2016
Master of Business Administration (M.B.A.)
The University of Georgia 2005 — 2009
BBA, International Business, Finance, Spanish
Marco Roldan Marco Roldan's TeleTech Experience March 2003 - October 2003
Job Team Lead, Unified Communications at American Airlines
Industry Airlines/Aviation
Experience
American Airlines July 2012 - Present
American Airlines September 2009 - December 2011
American Airlines April 2005 - September 2009
Alliance Data January 2004 - April 2005
TeleTech March 2003 - October 2003
SkyTel April 1999 - March 2003
Mtel December 1997 - March 1999
SKY TV April 1997 - December 1998
SkyTel April 1994 - October 1996
Skills
Unified Communications, Project Management, ITIL v3 Foundations..., Session Border..., VoIP, Call Center, Genesys Framework, Lync, Telephony, OPNET, IVR, VPN, Call Centers, Managed Services, Project Planning, Data Center, Software Documentation, Management, System Deployment
Education
The University of Dallas 2005 — 2007
MBA, Business, Information Technology
National Polytechnic Institute of Mexico 1988 — 1994
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering
American Airlines July 2012 - Present
American Airlines September 2009 - December 2011
American Airlines April 2005 - September 2009
Alliance Data January 2004 - April 2005
TeleTech March 2003 - October 2003
SkyTel April 1999 - March 2003
Mtel December 1997 - March 1999
SKY TV April 1997 - December 1998
SkyTel April 1994 - October 1996
Skills
Unified Communications, Project Management, ITIL v3 Foundations..., Session Border..., VoIP, Call Center, Genesys Framework, Lync, Telephony, OPNET, IVR, VPN, Call Centers, Managed Services, Project Planning, Data Center, Software Documentation, Management, System Deployment
Education
The University of Dallas 2005 — 2007
MBA, Business, Information Technology
National Polytechnic Institute of Mexico 1988 — 1994
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering
Erica Williams Erica Williams's TeleTech Experience November 2004 - September 2008
Job Customer Service Advocate at Wellpoint Anthem
Industry Consumer Services
Experience
Wellpoint Anthem October 2010 - Present
T-Mobile September 2009 - October 2010
TeleTech November 2004 - September 2008
Skills
Microsoft Office, Customer Service, Data Entry, Analysis, Call Centers, Customer Satisfaction, Healthcare, Interviews
Education
Strayer University (VA) 2011 — 2014
Bachelor of Business Administration (BBA), Health Services Administration
Wellpoint Anthem October 2010 - Present
T-Mobile September 2009 - October 2010
TeleTech November 2004 - September 2008
Skills
Microsoft Office, Customer Service, Data Entry, Analysis, Call Centers, Customer Satisfaction, Healthcare, Interviews
Education
Strayer University (VA) 2011 — 2014
Bachelor of Business Administration (BBA), Health Services Administration
Crystal Velazquez Crystal Velazquez's TeleTech Experience March 2009 - September 2009
Job Billing Specialist Progressive Medical
Industry Hospital & Health Care
Experience
Helios - Brighter Pharmacy Benefit Management, Ancillary, and Settlement Solutions January 2010 - Present
Mary Kay Inc. September 2014 - Present
Primerica November 2013 - Present
Progressive Medical, Inc. January 2010 - November 2011
Nesco Resource September 2009 - January 2010
TeleTech March 2009 - September 2009
Team Fishel March 2007 - June 2007
Skills
Customer Service, Microsoft Excel, Process Improvement, Healthcare, Access, Microsoft Word, Managed Care, Workers Compensation, Outlook, Microsoft Office, PowerPoint, Team Building, Healthcare Management, Supervisory Skills, Insurance, intermediate/advanced..., QuickBooks, Lexus Law, , QAD, Oracle, Onbase, SCSS, SQL, Process Writing, Training, Time Management, Bilingualism, Auditing, Medical Billing, Research
Education
The Ohio State University 1998 — 2001
Psychology, Pre-Law
T
Helios - Brighter Pharmacy Benefit Management, Ancillary, and Settlement Solutions January 2010 - Present
Mary Kay Inc. September 2014 - Present
Primerica November 2013 - Present
Progressive Medical, Inc. January 2010 - November 2011
Nesco Resource September 2009 - January 2010
TeleTech March 2009 - September 2009
Team Fishel March 2007 - June 2007
Skills
Customer Service, Microsoft Excel, Process Improvement, Healthcare, Access, Microsoft Word, Managed Care, Workers Compensation, Outlook, Microsoft Office, PowerPoint, Team Building, Healthcare Management, Supervisory Skills, Insurance, intermediate/advanced..., QuickBooks, Lexus Law, , QAD, Oracle, Onbase, SCSS, SQL, Process Writing, Training, Time Management, Bilingualism, Auditing, Medical Billing, Research
Education
The Ohio State University 1998 — 2001
Psychology, Pre-Law
T
Terry Vannoy Terry Vannoy's TeleTech Experience 2011 - 2012
Job Regional Developer for SYNERGY HomeCare
Industry Management Consulting
Experience
SYNERGY HomeCare of Central Texas 2012 - Present
PrideStaff April 2013 - December 2014
TeleTech 2011 - 2012
Dell 2009 - 2010
Dell 2007 - 2009
Dell 2004 - 2007
Dell 2001 - 2004
Dell 1999 - 2001
Williams Communications Solutions LLC 1994 - 1999
The M.W. Kellogg Company 1984 - 1994
Skills
Talent Management, Talent Acquisition, Workforce Planning, Organizational Change, Change Management, Human Resources, Mergers & Acquisitions, Training, Employee Relations, Recruiting, Personnel Management, Succession Planning, Management, Leadership, Deferred Compensation, Sourcing, Start-ups, Franchise Consulting, Staffing Services, Business Strategy, Entrepreneurship, Strategic Partnerships, Performance Management, Organizational..., Sales, Strategy, Leadership Development, Coaching
Education
Texas State University 2015 — 2017
Master of Science (MS)
University of Houston Law Center 1988 — 1992
JD
West Virginia University
BSBA
West Virginia University
MSIR
SYNERGY HomeCare of Central Texas 2012 - Present
PrideStaff April 2013 - December 2014
TeleTech 2011 - 2012
Dell 2009 - 2010
Dell 2007 - 2009
Dell 2004 - 2007
Dell 2001 - 2004
Dell 1999 - 2001
Williams Communications Solutions LLC 1994 - 1999
The M.W. Kellogg Company 1984 - 1994
Skills
Talent Management, Talent Acquisition, Workforce Planning, Organizational Change, Change Management, Human Resources, Mergers & Acquisitions, Training, Employee Relations, Recruiting, Personnel Management, Succession Planning, Management, Leadership, Deferred Compensation, Sourcing, Start-ups, Franchise Consulting, Staffing Services, Business Strategy, Entrepreneurship, Strategic Partnerships, Performance Management, Organizational..., Sales, Strategy, Leadership Development, Coaching
Education
Texas State University 2015 — 2017
Master of Science (MS)
University of Houston Law Center 1988 — 1992
JD
West Virginia University
BSBA
West Virginia University
MSIR
Khalilah Williams Khalilah Williams's TeleTech Experience July 2012 - Present
Job Customer Service Representative at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech July 2012 - Present
Alpine Access October 2011 - April 2012
Career Personnel February 2010 - August 2010
Skills
Customer Service, Customer Retention, Technical Support, Administrative..., Instructor-led Training, Property Management, Quality Assurance
Education
The University of Southern Mississippi 1998 — 2003
Bachelor of Science (BS), Hospitality Administration/Management
TeleTech July 2012 - Present
Alpine Access October 2011 - April 2012
Career Personnel February 2010 - August 2010
Skills
Customer Service, Customer Retention, Technical Support, Administrative..., Instructor-led Training, Property Management, Quality Assurance
Education
The University of Southern Mississippi 1998 — 2003
Bachelor of Science (BS), Hospitality Administration/Management
Sofia Trivi Sofia Trivi's TeleTech Experience August 2010 - December 2010
Job Student at Texas Tech University
Industry
Experience
TeleTech August 2010 - December 2010
Education
Texas Tech University 2008 — 2013
Bachelor of General Studies/University Studies, Writing, Psychology, and Wind Energy, Senior
TeleTech August 2010 - December 2010
Education
Texas Tech University 2008 — 2013
Bachelor of General Studies/University Studies, Writing, Psychology, and Wind Energy, Senior
Kortez Ivory's TeleTech Experience Instructional AssistantNorth Drive Middle SchoolAugust 2014 - Present
Job Human Resources Professional
Industry Human Resources
Experience
TeleTech Instructional AssistantNorth Drive Middle SchoolAugust 2014 - Present
America's CAR-MART, Inc. July 2012 - December 2012
Canaan Christian Church May 2011 - August 2011
Housing and Residence Life August 2009 - September 2010
Western Kentucky University May 2010 - August 2010
Skills
PowerPoint, Customer Service, Microsoft Office, Event Planning, Student Affairs, Public Speaking, Payroll, Time Management, Microsoft Word, Microsoft Excel, Recruiting, Leadership, QuickBooks, Management, Training, Social Networking, Data Entry, Call Centers
Education
Sullivan University 2015 — 2016
Master of Science (M.S.), Human Resources Management and Services
Western Kentucky University 2008 — 2011
Business Management, Human Resource Management
TeleTech Instructional AssistantNorth Drive Middle SchoolAugust 2014 - Present
America's CAR-MART, Inc. July 2012 - December 2012
Canaan Christian Church May 2011 - August 2011
Housing and Residence Life August 2009 - September 2010
Western Kentucky University May 2010 - August 2010
Skills
PowerPoint, Customer Service, Microsoft Office, Event Planning, Student Affairs, Public Speaking, Payroll, Time Management, Microsoft Word, Microsoft Excel, Recruiting, Leadership, QuickBooks, Management, Training, Social Networking, Data Entry, Call Centers
Education
Sullivan University 2015 — 2016
Master of Science (M.S.), Human Resources Management and Services
Western Kentucky University 2008 — 2011
Business Management, Human Resource Management
Kyle W. Nestelroad, CPA's TeleTech Experience December 2013 - June 2015
Job Senior at Stone Pine Accounting Services, LLC
Industry Accounting
Experience
Stone Pine Accounting Services, LLC July 2015 - Present
TeleTech December 2013 - June 2015
TeleTech July 2012 - December 2013
Ickovic & Co., PC June 2010 - June 2012
Kennedy and Coe, LLC September 2006 - May 2010
Skills
Personal Income Tax..., Multi-state tax returns, Partnership Tax Returns, Corporate Tax, Hyperion Enterprise, Oracle E-Business Suite, Oracle, Income Tax, Tax Accounting, Estate Planning, Tax Research, Sage FAS, QuickBooks, Quicken, CCH ProSystem fx, Kronos Timekeeping, SEC filings, Tax Preparation, Accounting, Tax, CPA, GAAP, Financial Statements, Financial Accounting, Tax Returns
Education
The University of Kansas 2006 — 2010
Bachelors, Accounting and Business Administration
Stone Pine Accounting Services, LLC July 2015 - Present
TeleTech December 2013 - June 2015
TeleTech July 2012 - December 2013
Ickovic & Co., PC June 2010 - June 2012
Kennedy and Coe, LLC September 2006 - May 2010
Skills
Personal Income Tax..., Multi-state tax returns, Partnership Tax Returns, Corporate Tax, Hyperion Enterprise, Oracle E-Business Suite, Oracle, Income Tax, Tax Accounting, Estate Planning, Tax Research, Sage FAS, QuickBooks, Quicken, CCH ProSystem fx, Kronos Timekeeping, SEC filings, Tax Preparation, Accounting, Tax, CPA, GAAP, Financial Statements, Financial Accounting, Tax Returns
Education
The University of Kansas 2006 — 2010
Bachelors, Accounting and Business Administration
Eric Boso Eric Boso's TeleTech Experience November 2011 - July 2012
Job .
Industry Online Media
Experience
Xerox July 2012 - February 2013
TeleTech November 2011 - July 2012
Yahoo! Search Marketing May 2007 - February 2009
Yahoo! Search Marketing January 2004 - May 2007
Overture.com/ Goto.com September 2001 - December 2003
Peoplesupport.com August 1999 - October 2000
Skills
Advertising, SEM, PPC, Proposal Writing, Yahoo Search Marketing, Online Advertising, Account Management, Lead Generation, Client Presentation, Copywriting, Search Advertising, Display Advertising, Creative Direction, SEO, E-commerce, Email Marketing, Search, Mobile Devices, Mobile Technology, Customer Service, Mobile Communications, Call Centers, Content Strategy, Content Management
Education
University of Wisconsin-Milwaukee 1993 — 1996
BFA, Film Production
The University of Georgia 1991 — 1993
Xerox July 2012 - February 2013
TeleTech November 2011 - July 2012
Yahoo! Search Marketing May 2007 - February 2009
Yahoo! Search Marketing January 2004 - May 2007
Overture.com/ Goto.com September 2001 - December 2003
Peoplesupport.com August 1999 - October 2000
Skills
Advertising, SEM, PPC, Proposal Writing, Yahoo Search Marketing, Online Advertising, Account Management, Lead Generation, Client Presentation, Copywriting, Search Advertising, Display Advertising, Creative Direction, SEO, E-commerce, Email Marketing, Search, Mobile Devices, Mobile Technology, Customer Service, Mobile Communications, Call Centers, Content Strategy, Content Management
Education
University of Wisconsin-Milwaukee 1993 — 1996
BFA, Film Production
The University of Georgia 1991 — 1993
Miles White Miles White's TeleTech Experience April 2012 - Present
Job Web Manager
Industry Computer Software
Experience
TeleTech April 2012 - Present
Scholastic August 2007 - March 2012
Heritage Web Solutions Inc., Online Company September 2008 - May 2009
University of Colorado Aurora Health Sciences Center April 2004 - September 2006
Denver Community Television (DCTV) February 2000 - July 2002
Skills
Dreamweaver, Flash, CSS, Photoshop, XHTML, Adobe Fireworks, Adobe Acrobat, ActionScript, Illustrator, JavaScript, Web Design, Web Applications, Social Media
Education
Teachers College of Columbia University 2006 — 2008
M.A, Instructional Technology and Media; Interactive Multimedia
University of Colorado 1999 — 2002
B.F.A; B.A, Film Studies; History
TeleTech April 2012 - Present
Scholastic August 2007 - March 2012
Heritage Web Solutions Inc., Online Company September 2008 - May 2009
University of Colorado Aurora Health Sciences Center April 2004 - September 2006
Denver Community Television (DCTV) February 2000 - July 2002
Skills
Dreamweaver, Flash, CSS, Photoshop, XHTML, Adobe Fireworks, Adobe Acrobat, ActionScript, Illustrator, JavaScript, Web Design, Web Applications, Social Media
Education
Teachers College of Columbia University 2006 — 2008
M.A, Instructional Technology and Media; Interactive Multimedia
University of Colorado 1999 — 2002
B.F.A; B.A, Film Studies; History
Craig Ibarguen Craig Ibarguen's TeleTech Experience November 2010 - February 2012
Job Digital Content Specialist at Pearson Learning Solutions
Industry E-Learning
Experience
Pearson Learning Solutions May 2012 - Present
TeleTech November 2010 - February 2012
TeleTech 2007 - 2009
Westwood College August 2006 - October 2007
Pikes Peak Community College August 2002 - August 2006
Skills
Instructional Design, Captivate, E-learning, Instructor-led Training, Adult Education, E-learning Development, Curriculum Design, Online Training, Distance Learning, Course Development, Web-based Training, Excel, Technical Writing, Photoshop, Word, PowerPoint, Blended Learning, Blended Learning..., ILT, WBT, Job Aids, Outlook, SnagIt, Software Training, ADDIE, Classroom Instruction, Curriculum Development, Microsoft Office, Teaching, Learning Management, Higher Education, Instructional Technology, Courses, E-Learning, Staff Development, Training
Education
The University of New Mexico 1999 — 2001
Master of Arts, English
Weber State University 1994 — 1998
Bachelor of Science, English
Pearson Learning Solutions May 2012 - Present
TeleTech November 2010 - February 2012
TeleTech 2007 - 2009
Westwood College August 2006 - October 2007
Pikes Peak Community College August 2002 - August 2006
Skills
Instructional Design, Captivate, E-learning, Instructor-led Training, Adult Education, E-learning Development, Curriculum Design, Online Training, Distance Learning, Course Development, Web-based Training, Excel, Technical Writing, Photoshop, Word, PowerPoint, Blended Learning, Blended Learning..., ILT, WBT, Job Aids, Outlook, SnagIt, Software Training, ADDIE, Classroom Instruction, Curriculum Development, Microsoft Office, Teaching, Learning Management, Higher Education, Instructional Technology, Courses, E-Learning, Staff Development, Training
Education
The University of New Mexico 1999 — 2001
Master of Arts, English
Weber State University 1994 — 1998
Bachelor of Science, English
Dean Walseth's Dean Walseth's's TeleTech Experience 2004 - 2005
Job Customer Support Supervisor Health Information Technologies at Kalispell Regional Medical Center
Industry Hospital & Health Care
Experience
Kalispell Regional Medical Center July 2013 - Present
New West Health Services November 2005 - April 2012
TeleTech 2004 - 2005
Skills
Medicare, Healthcare Information..., Health Insurance, Customer Service..., Call Centers, Customer Service, Leadership, Project Planning, Process Improvement, Medicaid, Healthcare
Education
The University of Montana-Western 1985 — 1990
Bachelor of Science in Business Administration, Associate of Science in Information Processing
Missoula Sentinel High School 1981 — 1985
none, General
Kalispell Regional Medical Center July 2013 - Present
New West Health Services November 2005 - April 2012
TeleTech 2004 - 2005
Skills
Medicare, Healthcare Information..., Health Insurance, Customer Service..., Call Centers, Customer Service, Leadership, Project Planning, Process Improvement, Medicaid, Healthcare
Education
The University of Montana-Western 1985 — 1990
Bachelor of Science in Business Administration, Associate of Science in Information Processing
Missoula Sentinel High School 1981 — 1985
none, General
Jim Swoll; CSM, CSPO Jim Swoll; CSM, CSPO's TeleTech Experience October 2011 - April 2012
Job Software Quality Assurance Manager at Motorola Solutions
Industry Telecommunications
Experience
Motorola Solutions June 2015 - Present
Looking for new challenges.... February 2015 - Present
Comcast Cable April 2012 - February 2015
TeleTech October 2011 - April 2012
Avaya May 2000 - June 2010
Avaya January 2000 - June 2010
Avaya January 2001 - April 2010
Lucent January 1995 - January 2000
Lucent Technologies January 1995 - January 2000
Lucent Technologies (spun-off as Avaya) 1995 - 2000
Skills
Agile Project Management, MS Project, Project Coordination, Certified Scrum Master..., Software Project..., International Project..., Quality Center, Software Quality..., Test Director, Rally, ISO 20000, Shell Scripting, Awk, Global Management, Outsourcing, MS Office Suite, PowerPoint, SharePoint, Telecommunications, Product Life Cycle..., Staff Mentoring, Coaching, Full SDLC, Agile Testing, Troubleshooting, Team Leadership, Cross-functional Team..., Change Leadership, Adaptability, Relator, Ideation, arranger, Scrum, Testing, Software Quality, Agile, Quality Assurance, Process Improvement, SDLC, Project Planning, Vendor Management, Waterfall, Team Management, Mentoring, Visio, System Testing, Problem Solving, User Acceptance Testing, CMMI, Planning
Education
Ohio Institute of Technology - Columbus
B.S, Electronic Engineering
Stevens Institute of Technology
Master Certificate, Project Management
Motorola Solutions June 2015 - Present
Looking for new challenges.... February 2015 - Present
Comcast Cable April 2012 - February 2015
TeleTech October 2011 - April 2012
Avaya May 2000 - June 2010
Avaya January 2000 - June 2010
Avaya January 2001 - April 2010
Lucent January 1995 - January 2000
Lucent Technologies January 1995 - January 2000
Lucent Technologies (spun-off as Avaya) 1995 - 2000
Skills
Agile Project Management, MS Project, Project Coordination, Certified Scrum Master..., Software Project..., International Project..., Quality Center, Software Quality..., Test Director, Rally, ISO 20000, Shell Scripting, Awk, Global Management, Outsourcing, MS Office Suite, PowerPoint, SharePoint, Telecommunications, Product Life Cycle..., Staff Mentoring, Coaching, Full SDLC, Agile Testing, Troubleshooting, Team Leadership, Cross-functional Team..., Change Leadership, Adaptability, Relator, Ideation, arranger, Scrum, Testing, Software Quality, Agile, Quality Assurance, Process Improvement, SDLC, Project Planning, Vendor Management, Waterfall, Team Management, Mentoring, Visio, System Testing, Problem Solving, User Acceptance Testing, CMMI, Planning
Education
Ohio Institute of Technology - Columbus
B.S, Electronic Engineering
Stevens Institute of Technology
Master Certificate, Project Management
Elizabeth Doxey Elizabeth Doxey's TeleTech Experience May 2011 - March 2013
Job Project Manager at 303 Software
Industry Information Technology and Services
Experience
303 Software April 2013 - Present
TeleTech May 2011 - March 2013
TeleTech December 2009 - May 2011
InfoNow Corporation January 2005 - January 2008
InfoNow Corporation January 2002 - January 2005
Syracuse University June 2001 - August 2001
State University of New York May 2000 - August 2000
Skills
Business Analysis, Requirements Gathering, Data Mapping
Education
State University of New York College of Environmental Sciences and Forestry 1997 — 2001
BS, Forest Resources Management
303 Software April 2013 - Present
TeleTech May 2011 - March 2013
TeleTech December 2009 - May 2011
InfoNow Corporation January 2005 - January 2008
InfoNow Corporation January 2002 - January 2005
Syracuse University June 2001 - August 2001
State University of New York May 2000 - August 2000
Skills
Business Analysis, Requirements Gathering, Data Mapping
Education
State University of New York College of Environmental Sciences and Forestry 1997 — 2001
BS, Forest Resources Management
Colette Murphy Colette Murphy's TeleTech Experience February 1999 - July 2000
Job Business Manager at Imagenation Systems, Inc.
Industry Information Services
Experience
Imagenation Systems, Inc. September 2013 - Present
Red Eagle Companies January 2010 - September 2013
Triangle Transit May 2009 - January 2010
Advanced Civil Design January 2008 - February 2009
Let's Help, Inc. August 2002 - January 2007
Children, Youth & Families Resource Center November 2000 - July 2002
TeleTech February 1999 - July 2000
Neosho Construction November 1997 - February 1999
Consolidated Freightways April 1986 - May 1996
Skills
Business Process..., Human Resources, Customer Satisfaction, Training, Quality Assurance, Business Relationship..., Communication
Education
University of San Francisco
Master of Human Resources & Organization Development
University of Kansas
Bachelor of Science (BS), Journalism
Imagenation Systems, Inc. September 2013 - Present
Red Eagle Companies January 2010 - September 2013
Triangle Transit May 2009 - January 2010
Advanced Civil Design January 2008 - February 2009
Let's Help, Inc. August 2002 - January 2007
Children, Youth & Families Resource Center November 2000 - July 2002
TeleTech February 1999 - July 2000
Neosho Construction November 1997 - February 1999
Consolidated Freightways April 1986 - May 1996
Skills
Business Process..., Human Resources, Customer Satisfaction, Training, Quality Assurance, Business Relationship..., Communication
Education
University of San Francisco
Master of Human Resources & Organization Development
University of Kansas
Bachelor of Science (BS), Journalism
Kimberly Mintz's TeleTech Experience October 2007 - December 2007
Job Voice Actor and Professional Writer
Industry Writing and Editing
Experience
Aural Stage Studios, Inc August 2015 - Present
Kim Mintz June 2013 - Present
Cyber Cartel July 2013 - Present
Self-Employed August 2011 - Present
AAA Western and Central New York October 2012 - October 2013
Univera Healthcare December 2007 - August 2011
TeleTech October 2007 - December 2007
GEICO May 2007 - October 2007
Seevast May 2006 - June 2007
Fiserv-RSA Solutions September 2004 - May 2006
Skills
Voice Acting, Voice Over, Voiceovers, Acting, Performing Arts, Audio Editing, Writing, Fiction Writing, Copywriting, Editing, Newsletters, Proofreading, Marketing, Blogging, Sales, Research, SEO, Facebook, Advertising, Social Media, Customer Service, Microsoft Office, Facebook Marketing, Twitter
Education
State University of New York College at Fredonia 1988 — 1990
BA English, Journalism, Creative Writing
University of Rochester 1986 — 1987
English
Aural Stage Studios, Inc August 2015 - Present
Kim Mintz June 2013 - Present
Cyber Cartel July 2013 - Present
Self-Employed August 2011 - Present
AAA Western and Central New York October 2012 - October 2013
Univera Healthcare December 2007 - August 2011
TeleTech October 2007 - December 2007
GEICO May 2007 - October 2007
Seevast May 2006 - June 2007
Fiserv-RSA Solutions September 2004 - May 2006
Skills
Voice Acting, Voice Over, Voiceovers, Acting, Performing Arts, Audio Editing, Writing, Fiction Writing, Copywriting, Editing, Newsletters, Proofreading, Marketing, Blogging, Sales, Research, SEO, Facebook, Advertising, Social Media, Customer Service, Microsoft Office, Facebook Marketing, Twitter
Education
State University of New York College at Fredonia 1988 — 1990
BA English, Journalism, Creative Writing
University of Rochester 1986 — 1987
English
Judith Almendra's TeleTech Experience November 2012 - Present
Job Vice President Talent Marketing & Employee Communications at TeleTech
Industry Telecommunications
Experience
TeleTech November 2012 - Present
Teletech Holdings, LLC September 2007 - Present
TeleTech September 2007 - December 2007
Echostar Communications 2003 - 2007
Echostar Communications 2003 - 2007
Skills
Talent Acquisition, Brand Management, BPO, Marketing, Internal Communications, Employee Engagement, Strategy, Employer Branding, Customer Experience, Vendor Management, Customer Satisfaction, Call Center, Workforce Management, Event Management, Outsourcing, Lead Generation
Education
University of Colorado Denver 2001 — 2002
MBA, FInance, International Business
Tecnológico de Monterrey 1996 — 2000
Bachelor, Accounting, Finance
TeleTech November 2012 - Present
Teletech Holdings, LLC September 2007 - Present
TeleTech September 2007 - December 2007
Echostar Communications 2003 - 2007
Echostar Communications 2003 - 2007
Skills
Talent Acquisition, Brand Management, BPO, Marketing, Internal Communications, Employee Engagement, Strategy, Employer Branding, Customer Experience, Vendor Management, Customer Satisfaction, Call Center, Workforce Management, Event Management, Outsourcing, Lead Generation
Education
University of Colorado Denver 2001 — 2002
MBA, FInance, International Business
Tecnológico de Monterrey 1996 — 2000
Bachelor, Accounting, Finance
Aline O'Reilly's TeleTech Experience August 2009 - February 2012
Job Interior & Graphic Designer
Industry Design
Experience
Lyric Motion - UK and Brazil July 2009 - September 2013
Micro Focus February 2012 - July 2013
TeleTech August 2009 - February 2012
Philips Brasil July 2003 - April 2005
Skills
Business Analysis, Pre-sales, Solution Selling, Professional Services, Product Management, Business Intelligence, CRM, Graphic Design, Web Design, Interior Design, Business Strategy, Business Development, Business Planning, Project Management, Sales Management, Sales Operations, International Sales, Social Media Marketing, Online Marketing, Technical Support, Software Installation, Negotiation
Education
National Design Academy
Interior Design
The Open University
BA (Honours) Business Studies
Lyric Motion - UK and Brazil July 2009 - September 2013
Micro Focus February 2012 - July 2013
TeleTech August 2009 - February 2012
Philips Brasil July 2003 - April 2005
Skills
Business Analysis, Pre-sales, Solution Selling, Professional Services, Product Management, Business Intelligence, CRM, Graphic Design, Web Design, Interior Design, Business Strategy, Business Development, Business Planning, Project Management, Sales Management, Sales Operations, International Sales, Social Media Marketing, Online Marketing, Technical Support, Software Installation, Negotiation
Education
National Design Academy
Interior Design
The Open University
BA (Honours) Business Studies
Omair Ishaq Omair Ishaq's TeleTech Experience February 2015 - Present
Job Director of Accounting
Industry Outsourcing/Offshoring
Experience
TeleTech February 2015 - Present
TeleTech March 2014 - January 2015
Peppers & Rogers Group August 2006 - March 2014
Skills
Management Accounting, Financial Reporting, Project Accounting, Financial Analysis, Revenue Analysis, Cash Flow Forecasting, Cash Management, Transfer Pricing, Pricing Analysis, Financial Modeling, Strategy, Business Planning, Oracle E-Business Suite, Hyperion Reports, Finance, Account Reconciliation, Accounting, Analysis, Payroll, US GAAP
Education
London School of Economics and Political Science 2003 — 2006
Bachelor of Science (BSc), Accounting and Finance, 2nd class honours (upper division)
TeleTech February 2015 - Present
TeleTech March 2014 - January 2015
Peppers & Rogers Group August 2006 - March 2014
Skills
Management Accounting, Financial Reporting, Project Accounting, Financial Analysis, Revenue Analysis, Cash Flow Forecasting, Cash Management, Transfer Pricing, Pricing Analysis, Financial Modeling, Strategy, Business Planning, Oracle E-Business Suite, Hyperion Reports, Finance, Account Reconciliation, Accounting, Analysis, Payroll, US GAAP
Education
London School of Economics and Political Science 2003 — 2006
Bachelor of Science (BSc), Accounting and Finance, 2nd class honours (upper division)
Adam Hoe Adam Hoe's TeleTech Experience December 2010 - February 2015
Job Multimedia Developer
Industry E-Learning
Experience
LiveOps February 2015 - Present
TeleTech December 2010 - February 2015
LiveOps February 2012 - March 2014
Education Northwest July 2012 - December 2012
Cubic April 2009 - December 2010
Teletech March 2008 - January 2009
Cubic November 2006 - October 2007
Skills
Flash, Captivate, E-Learning, Multimedia, Photoshop, 3D Modeling, ActionScript, Adobe Creative Suite, CSS, Web Design, Dreamweaver, Adobe Muse, HTML5, XML, Articulate Storyline
Education
State University of New York College at Oswego 2000 — 2004
BFA, Graphic Design
LiveOps February 2015 - Present
TeleTech December 2010 - February 2015
LiveOps February 2012 - March 2014
Education Northwest July 2012 - December 2012
Cubic April 2009 - December 2010
Teletech March 2008 - January 2009
Cubic November 2006 - October 2007
Skills
Flash, Captivate, E-Learning, Multimedia, Photoshop, 3D Modeling, ActionScript, Adobe Creative Suite, CSS, Web Design, Dreamweaver, Adobe Muse, HTML5, XML, Articulate Storyline
Education
State University of New York College at Oswego 2000 — 2004
BFA, Graphic Design
Terri Simonds's TeleTech Experience 2006 - 2007
Job Human Resource Professional
Industry Human Resources
Experience
Travelers September 2007 - Present
HR Assoc of the Twin Tiers 2009 - 2009
TeleTech 2006 - 2007
Allstate 1997 - 2006
Prudential Preferred Financial Services 1995 - 1997
Liken Staffing 1987 - 1995
Sugar Maples Resort 1979 - 1980
Skills
Succession Planning, Employee Relations, Performance Management, College Recruiting, Hiring
Education
State University of New York College at Brockport 1977 — 1981
Bachelor of Arts, English
Unatego High School 1972 — 1977
Travelers September 2007 - Present
HR Assoc of the Twin Tiers 2009 - 2009
TeleTech 2006 - 2007
Allstate 1997 - 2006
Prudential Preferred Financial Services 1995 - 1997
Liken Staffing 1987 - 1995
Sugar Maples Resort 1979 - 1980
Skills
Succession Planning, Employee Relations, Performance Management, College Recruiting, Hiring
Education
State University of New York College at Brockport 1977 — 1981
Bachelor of Arts, English
Unatego High School 1972 — 1977
Jeremy Stoneberger Jeremy Stoneberger's TeleTech Experience January 2015 - Present
Job It's just a headline
Industry Banking
Experience
TeleTech January 2015 - Present
AT&T April 2009 - July 2014
Walmart June 2002 - August 2008
Skills
Telecommunications, Finance, Process Improvement, Customer Satisfaction, Cellular Communications, Customer Service, Sales, Pricing, Financial Reporting, Customer Retention, Inventory Control, Access, Time Management, Business Planning, Account Management, Management, Retail, Forecasting, Budgets, Selling, Customer Experience, Cross-functional Team...
Education
Stratford University 2000 — 2001
Culinary Arts/Chef Training
Luray High School 1995 — 2000
General Studies
TeleTech January 2015 - Present
AT&T April 2009 - July 2014
Walmart June 2002 - August 2008
Skills
Telecommunications, Finance, Process Improvement, Customer Satisfaction, Cellular Communications, Customer Service, Sales, Pricing, Financial Reporting, Customer Retention, Inventory Control, Access, Time Management, Business Planning, Account Management, Management, Retail, Forecasting, Budgets, Selling, Customer Experience, Cross-functional Team...
Education
Stratford University 2000 — 2001
Culinary Arts/Chef Training
Luray High School 1995 — 2000
General Studies
Jorge Maciel Jorge Maciel's TeleTech Experience June 2008 - September 2010
Job Finance Manager
Industry Financial Services
Experience
Charles Schwab June 2015 - Present
Jones International University November 2014 - May 2015
Cricket Wireless (ATT Mobility) September 2010 - July 2014
TeleTech June 2008 - September 2010
GMAC, LLC April 2004 - May 2008
Prudential Financial (American Skandia) June 2001 - March 2004
American Express Financial Advisors (TeleTech) March 2000 - February 2001
Skills
Spanish, Corporate Finance, Financial Analysis, Financial Reporting, Commercial Lending, Credit, Credit Risk, Financial Modeling, Forecasting, Accounting, Cash Flow, Risk Management, Financial Planning, Hyperion, Excel, Budgeting, Mergers, Portfolio Management, Analysis, Compliance, Access, Account Management, Credit Analysis, Customer Relations, Financial Management, Strategic Planning, Valuation, Microsoft Office, Essbase, General Ledger, Word, Business Analysis, Analytics, Due Diligence, Business Planning, Accounts Receivable, Audit, Loans, Cash Management, Internal Controls, Microsoft Excel, Budgets, Customer Service, Hyperion Enterprise, Strategic Financial..., Management, Internal Audit, Auditing, Sarbanes-Oxley Act, Leadership
Education
University of Denver - Daniels College of Business 2002 — 2004
Master of Science (MS), Finance, 3.71
University of Denver - Daniels College of Business 2002 — 2004
Master of Business Administration (M.B.A.), International Business, 3.71
Instituto Tecnológico y de Estudios Superiores de Monterrey 1992 — 1996
Bachelor of Arts (B.A.), Finance, General
Charles Schwab June 2015 - Present
Jones International University November 2014 - May 2015
Cricket Wireless (ATT Mobility) September 2010 - July 2014
TeleTech June 2008 - September 2010
GMAC, LLC April 2004 - May 2008
Prudential Financial (American Skandia) June 2001 - March 2004
American Express Financial Advisors (TeleTech) March 2000 - February 2001
Skills
Spanish, Corporate Finance, Financial Analysis, Financial Reporting, Commercial Lending, Credit, Credit Risk, Financial Modeling, Forecasting, Accounting, Cash Flow, Risk Management, Financial Planning, Hyperion, Excel, Budgeting, Mergers, Portfolio Management, Analysis, Compliance, Access, Account Management, Credit Analysis, Customer Relations, Financial Management, Strategic Planning, Valuation, Microsoft Office, Essbase, General Ledger, Word, Business Analysis, Analytics, Due Diligence, Business Planning, Accounts Receivable, Audit, Loans, Cash Management, Internal Controls, Microsoft Excel, Budgets, Customer Service, Hyperion Enterprise, Strategic Financial..., Management, Internal Audit, Auditing, Sarbanes-Oxley Act, Leadership
Education
University of Denver - Daniels College of Business 2002 — 2004
Master of Science (MS), Finance, 3.71
University of Denver - Daniels College of Business 2002 — 2004
Master of Business Administration (M.B.A.), International Business, 3.71
Instituto Tecnológico y de Estudios Superiores de Monterrey 1992 — 1996
Bachelor of Arts (B.A.), Finance, General
Colleen Ritchie Colleen Ritchie's TeleTech Experience June 2005 - Present
Job Senior Vice President Operations Support at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech June 2005 - Present
TeleTech January 2003 - Present
TeleTech January 2000 - Present
TeleTech September 1998 - Present
TeleTech September 1998 - Present
TeleTech September 1998 - Present
Arch Paging January 1993 - January 1998
Skills
Recruiting, CRM, Performance Management, Call Center, Forecasting, BPO, Outsourcing, Coaching, Team Leadership, Workforce Management, Program Management, Operations Management, Leadership, Customer Experience, Process Improvement, Employee Relations, Contact Centers, Customer Satisfaction, Talent Management, Vendor Management, Training
Education
State University of New York College at Fredonia 1987 — 1991
Bachelor of Science, Human Communication
TeleTech June 2005 - Present
TeleTech January 2003 - Present
TeleTech January 2000 - Present
TeleTech September 1998 - Present
TeleTech September 1998 - Present
TeleTech September 1998 - Present
Arch Paging January 1993 - January 1998
Skills
Recruiting, CRM, Performance Management, Call Center, Forecasting, BPO, Outsourcing, Coaching, Team Leadership, Workforce Management, Program Management, Operations Management, Leadership, Customer Experience, Process Improvement, Employee Relations, Contact Centers, Customer Satisfaction, Talent Management, Vendor Management, Training
Education
State University of New York College at Fredonia 1987 — 1991
Bachelor of Science, Human Communication
Consuello Pillow Consuello Pillow's TeleTech Experience October 2011 - August 2012
Job NONE at HOME
Industry Telecommunications
Experience
HOME August 2012 - Present
TeleTech October 2011 - August 2012
Blue Cross Blue Shield of TN April 2000 - October 2010
Skills
Call Center, Customer Satisfaction, Customer Experience, Avaya, Escalation, Service Delivery, Technical Support, Troubleshooting, Customer Service
Education
Kaplan University
The University of Memphis
HOME August 2012 - Present
TeleTech October 2011 - August 2012
Blue Cross Blue Shield of TN April 2000 - October 2010
Skills
Call Center, Customer Satisfaction, Customer Experience, Avaya, Escalation, Service Delivery, Technical Support, Troubleshooting, Customer Service
Education
Kaplan University
The University of Memphis
Troy Ewton Troy Ewton's TeleTech Experience June 2014 - Present
Job Director of Sales Process and Tools at TeleTech
Industry Information Technology and Services
Experience
TeleTech June 2014 - Present
Precor June 2011 - June 2014
Precor October 2003 - June 2011
Internap 2000 - 2003
Precor 1999 - 2000
Point B Solutions Group 1997 - 1998
Nordstrom 1988 - 1997
Andersen Consulting 1985 - 1988
Skills
Vendor Management, Cloud Computing, Enterprise Software, Cross-functional Team..., Integration, Salesforce.com, CRM, Enterprise Systems..., Business Process..., Project Management, Business Analysis, Team Leadership, IT Management, IT, Program Management, Business Applications, SAP ERP
Education
The University of New Mexico - Robert O. Anderson School of Management 1981 — 1985
BBA, Business Information Systems
TeleTech June 2014 - Present
Precor June 2011 - June 2014
Precor October 2003 - June 2011
Internap 2000 - 2003
Precor 1999 - 2000
Point B Solutions Group 1997 - 1998
Nordstrom 1988 - 1997
Andersen Consulting 1985 - 1988
Skills
Vendor Management, Cloud Computing, Enterprise Software, Cross-functional Team..., Integration, Salesforce.com, CRM, Enterprise Systems..., Business Process..., Project Management, Business Analysis, Team Leadership, IT Management, IT, Program Management, Business Applications, SAP ERP
Education
The University of New Mexico - Robert O. Anderson School of Management 1981 — 1985
BBA, Business Information Systems
Jim Brumhall Jim Brumhall's TeleTech Experience October 2009 - October 2010
Job Experienced Project Manager with broad International experience.
Industry Outsourcing/Offshoring
Experience
TeleTech October 2009 - October 2010
BE&K Building Group, Inc. September 2008 - December 2008
American Express Business Travel (Singapore) 2005 - 2007
American Express Intl. Inc., Singapore 2003 - 2005
Fluor Corporation, California, USA 1977 - 1997
Skills
Marketing Strategy, Operations Management, Management, Change Management, Contract Management, BPO, Project Management, Customer Service, Human Resources, Relationship Management, Leadership, Strategic Planning, Team Management, Team Leadership, Sales, Call Centers
Education
The University of Texas at Arlington 1971 — 1975
BA, Communications
TeleTech October 2009 - October 2010
BE&K Building Group, Inc. September 2008 - December 2008
American Express Business Travel (Singapore) 2005 - 2007
American Express Intl. Inc., Singapore 2003 - 2005
Fluor Corporation, California, USA 1977 - 1997
Skills
Marketing Strategy, Operations Management, Management, Change Management, Contract Management, BPO, Project Management, Customer Service, Human Resources, Relationship Management, Leadership, Strategic Planning, Team Management, Team Leadership, Sales, Call Centers
Education
The University of Texas at Arlington 1971 — 1975
BA, Communications
Bhaveshkumar Patel Bhaveshkumar Patel's TeleTech Experience 1994 - February 2002
Job
Industry Telecommunications
Experience
Mobilicity April 2010 - February 2012
Telefix Repairs Inc. 2004 - 2008
North American Telephone Company 2004 - 2008
TeleTech 1994 - February 2002
Skills
Electronics..., Product Design, Electrical Engineering, microprocessors design..., Artificial Intelligence, Logistics, Lean Manufacturing, Purchasing, Operations Management, Energy Efficiency, Business Strategy, Management Consulting, Pricing, Microprocessors, Telecommunications, Management, Sales, Sales Management, New Business Development
Education
The Maharaja Sayajirao University of Baroda 1993 — 1995
M. Eng. (Microprocessor systems and applications), Microprocessor Architecture, System design, Robotics & Controls, Artificial Intelligence
The Maharaja Sayajirao University of Baroda 1989 — 1993
Bachelor of Engineering (Electronics), Electronics, Instrumentations, Telecommunication
Mobilicity April 2010 - February 2012
Telefix Repairs Inc. 2004 - 2008
North American Telephone Company 2004 - 2008
TeleTech 1994 - February 2002
Skills
Electronics..., Product Design, Electrical Engineering, microprocessors design..., Artificial Intelligence, Logistics, Lean Manufacturing, Purchasing, Operations Management, Energy Efficiency, Business Strategy, Management Consulting, Pricing, Microprocessors, Telecommunications, Management, Sales, Sales Management, New Business Development
Education
The Maharaja Sayajirao University of Baroda 1993 — 1995
M. Eng. (Microprocessor systems and applications), Microprocessor Architecture, System design, Robotics & Controls, Artificial Intelligence
The Maharaja Sayajirao University of Baroda 1989 — 1993
Bachelor of Engineering (Electronics), Electronics, Instrumentations, Telecommunication
Cathy L. Anderson, CPA Cathy L. Anderson, CPA's TeleTech Experience January 2002 - January 2005
Job Chief Financial Officer at Sundance Energy
Industry Oil & Energy
Experience
Sundance Energy December 2011 - Present
EKS&H July 2006 - December 2011
Never Summer Consulting, LLC March 2006 - December 2011
Optigas 2004 - 2011
TeleTech January 2002 - January 2005
Two Degrees 2002 - 2004
Key Production (now Cimarex Energy) 1993 - 1999
Arthur Andersen 1985 - 1993
Skills
SEC filings, GAAP, Accounting, Finance, Financial Analysis, Auditing, Management, Financial Modeling, Revenue Recognition, SEC Filings, Sarbanes-Oxley Act, Mergers & Acquisitions, Internal Audit, Forecasting, Strategic Planning, Financial Accounting
Education
The University of Montana - School of Business Administration 1982 — 1985
BS-High Honors, Business Administration - Accounting
Sundance Energy December 2011 - Present
EKS&H July 2006 - December 2011
Never Summer Consulting, LLC March 2006 - December 2011
Optigas 2004 - 2011
TeleTech January 2002 - January 2005
Two Degrees 2002 - 2004
Key Production (now Cimarex Energy) 1993 - 1999
Arthur Andersen 1985 - 1993
Skills
SEC filings, GAAP, Accounting, Finance, Financial Analysis, Auditing, Management, Financial Modeling, Revenue Recognition, SEC Filings, Sarbanes-Oxley Act, Mergers & Acquisitions, Internal Audit, Forecasting, Strategic Planning, Financial Accounting
Education
The University of Montana - School of Business Administration 1982 — 1985
BS-High Honors, Business Administration - Accounting
James Ditto James Ditto's TeleTech Experience November 2013 - February 2014
Job Service Desk Analyst at CompuCom
Industry Information Technology and Services
Experience
CompuCom September 2014 - Present
TeleTech November 2013 - February 2014
teleNetwork June 2012 - June 2013
SupportSoft November 2008 - June 2012
AT&T May 2008 - November 2008
Verizon October 2007 - April 2008
Alpine Access March 2006 - August 2007
Telvista March 2005 - February 2006
Envirotech International August 2004 - December 2004
Dell October 2003 - July 2004
Skills
Troubleshooting, Computer Hardware, Customer Service, Software Installation, Sales Management, Sales, Customer Satisfaction, Customer Retention, Customer Support, Malware Analysis, Virus Removal, PC building, Virtual PC, Computer Science, Computer Repair, Computer Security, Computer Proficiency, Computer Maintenance, Networking, Call Centers, Windows, Windows 7, XP, Help Desk Support, Wireless, Operating Systems, Technical Support, Security, Active Directory
Education
The University of Texas at Arlington 2003 — 2004
N/A, Music Education
Devry University 2001 — 2003
N/A, Computer Science
CompuCom September 2014 - Present
TeleTech November 2013 - February 2014
teleNetwork June 2012 - June 2013
SupportSoft November 2008 - June 2012
AT&T May 2008 - November 2008
Verizon October 2007 - April 2008
Alpine Access March 2006 - August 2007
Telvista March 2005 - February 2006
Envirotech International August 2004 - December 2004
Dell October 2003 - July 2004
Skills
Troubleshooting, Computer Hardware, Customer Service, Software Installation, Sales Management, Sales, Customer Satisfaction, Customer Retention, Customer Support, Malware Analysis, Virus Removal, PC building, Virtual PC, Computer Science, Computer Repair, Computer Security, Computer Proficiency, Computer Maintenance, Networking, Call Centers, Windows, Windows 7, XP, Help Desk Support, Wireless, Operating Systems, Technical Support, Security, Active Directory
Education
The University of Texas at Arlington 2003 — 2004
N/A, Music Education
Devry University 2001 — 2003
N/A, Computer Science
Kimberly Hy Kimberly Hy's TeleTech Experience 1999 - 2002
Job Compliance analyst at HealthNow New York Inc.
Industry Insurance
Experience
HealthNow New York Inc. September 2014 - Present
HealthNow New York Inc. November 2009 - September 2014
HealthNow New York Inc. November 2007 - October 2009
Xerox February 2002 - November 2007
TeleTech 1999 - 2002
Skills
Process Improvement, Yield Management, Data Analysis, Creative Problem Solving, System Administration, Health Insurance, Workforce Management, Employee Benefits, Business Analysis, Training, Leadership, Call Centers, Microsoft Excel, Facilitations, Requirements Analysis, Team Building, Volunteer Management, Recruiting, Public Speaking, Software Documentation, Facilitation, Revenue Forecasting, Organization, Microsoft Word, PowerPoint, Payroll, Visio, Member of Toastmasters, Volunteer Recruiting, Requirements Gathering, Regulatory Requirements, Microsoft Office, Cognos, Access, Hospitality Industry, Innovation Consulting, Employee Training, Attendance Management
Education
State University of New York College at Buffalo 2010 — 2014
Bachelor's Degree, Creative Studies, Business and Finance
HealthNow New York Inc. September 2014 - Present
HealthNow New York Inc. November 2009 - September 2014
HealthNow New York Inc. November 2007 - October 2009
Xerox February 2002 - November 2007
TeleTech 1999 - 2002
Skills
Process Improvement, Yield Management, Data Analysis, Creative Problem Solving, System Administration, Health Insurance, Workforce Management, Employee Benefits, Business Analysis, Training, Leadership, Call Centers, Microsoft Excel, Facilitations, Requirements Analysis, Team Building, Volunteer Management, Recruiting, Public Speaking, Software Documentation, Facilitation, Revenue Forecasting, Organization, Microsoft Word, PowerPoint, Payroll, Visio, Member of Toastmasters, Volunteer Recruiting, Requirements Gathering, Regulatory Requirements, Microsoft Office, Cognos, Access, Hospitality Industry, Innovation Consulting, Employee Training, Attendance Management
Education
State University of New York College at Buffalo 2010 — 2014
Bachelor's Degree, Creative Studies, Business and Finance
Audrey Malloy Audrey Malloy's TeleTech Experience November 2009 - Present
Job Call Options Agent and Seasonal Trainer
Industry Consumer Services
Experience
TeleTech November 2009 - Present
Great American Insurance April 2005 - October 2008
Dillards September 2004 - April 2005
Jim and Chuck's Boot Shop September 2003 - May 2004
Bailey Farm September 2001 - August 2003
The University of Findlay October 2000 - May 2001
Hamilton County Park District March 2000 - October 2000
Touch Control Farm September 1999 - October 1999
Red Pine Camp for Girls May 1998 - August 1999
Red Pine Camp for Girls May 1996 - August 1997
Skills
Marketing Communications, Equestrian, Strategic Planning, Horse Care, Sales, Customer Service, Event Management, Team Leadership, Social Media, Project Management, Small Business, Online Marketing, Leadership, Microsoft Word, Event Planning, Horses, Research, Marketing, Social Media Marketing, Public Speaking, PowerPoint, Farms, Management, Public Relations
Education
The University of Findlay 1995 — 1999
Bachelor of Science, Equestrian Studies (English riding emphasis)
TeleTech November 2009 - Present
Great American Insurance April 2005 - October 2008
Dillards September 2004 - April 2005
Jim and Chuck's Boot Shop September 2003 - May 2004
Bailey Farm September 2001 - August 2003
The University of Findlay October 2000 - May 2001
Hamilton County Park District March 2000 - October 2000
Touch Control Farm September 1999 - October 1999
Red Pine Camp for Girls May 1998 - August 1999
Red Pine Camp for Girls May 1996 - August 1997
Skills
Marketing Communications, Equestrian, Strategic Planning, Horse Care, Sales, Customer Service, Event Management, Team Leadership, Social Media, Project Management, Small Business, Online Marketing, Leadership, Microsoft Word, Event Planning, Horses, Research, Marketing, Social Media Marketing, Public Speaking, PowerPoint, Farms, Management, Public Relations
Education
The University of Findlay 1995 — 1999
Bachelor of Science, Equestrian Studies (English riding emphasis)
Leslie (Passon) Washburn Leslie (Passon) Washburn's TeleTech Experience January 2004 - August 2004
Job Strategic Communications and Brand Management
Industry Insurance
Experience
Mutual of Omaha August 2004 - Present
TeleTech January 2004 - August 2004
ICG Communications January 2002 - December 2003
Freelance April 2000 - March 2002
ICG Communications August 1999 - December 2000
Skills
Marketing Communications, Advertising, Direct Marketing, Copywriting, Email Marketing, Public Relations, Media Relations, Press Releases, Marketing Strategy, Project Management, Strategic Communications, Online Advertising, Newsletters, Social Media, Marketing
Education
University of Denver 2001 — 2003
M.S.
University of Denver 2001 — 2003
Certificate of Advanced Study
The University of Kansas 1995 — 1999
B.S.
Cherry Creek High School 1992 — 1995
Mutual of Omaha August 2004 - Present
TeleTech January 2004 - August 2004
ICG Communications January 2002 - December 2003
Freelance April 2000 - March 2002
ICG Communications August 1999 - December 2000
Skills
Marketing Communications, Advertising, Direct Marketing, Copywriting, Email Marketing, Public Relations, Media Relations, Press Releases, Marketing Strategy, Project Management, Strategic Communications, Online Advertising, Newsletters, Social Media, Marketing
Education
University of Denver 2001 — 2003
M.S.
University of Denver 2001 — 2003
Certificate of Advanced Study
The University of Kansas 1995 — 1999
B.S.
Cherry Creek High School 1992 — 1995
Kimberly Casey Winger Kimberly Casey Winger's TeleTech Experience August 2002 - December 2003
Job Director of Development at Colorado State University
Industry Higher Education
Experience
Colorado State University March 2011 - Present
Colorado State University July 2008 - March 2011
Utah State University August 2004 - July 2008
TeleTech August 2002 - December 2003
Qwest Cyber Solutions May 2000 - August 2002
Williams Communications October 1998 - May 2000
RELTEC Corporation June 1997 - October 1998
Skills
Technical Writing, Marketing Communications, Alumni Relations, Leadership, Event Management, Microsoft Office, Sales Operations, Public Relations, Higher Education, Event Planning, Project Management, Strategic Planning, Marketing, Strategic Communications, Data Analysis, Research, Grant Writing, Nonprofits, Marketing Strategy
Education
Texas A&M University 1992 — 1997
BS, Industrial Distribution
Colorado State University March 2011 - Present
Colorado State University July 2008 - March 2011
Utah State University August 2004 - July 2008
TeleTech August 2002 - December 2003
Qwest Cyber Solutions May 2000 - August 2002
Williams Communications October 1998 - May 2000
RELTEC Corporation June 1997 - October 1998
Skills
Technical Writing, Marketing Communications, Alumni Relations, Leadership, Event Management, Microsoft Office, Sales Operations, Public Relations, Higher Education, Event Planning, Project Management, Strategic Planning, Marketing, Strategic Communications, Data Analysis, Research, Grant Writing, Nonprofits, Marketing Strategy
Education
Texas A&M University 1992 — 1997
BS, Industrial Distribution
Karl Holzthum's TeleTech Experience May 1996 - October 1997
Job SaaS and Cloud Software Executive
Industry Computer Software
Experience
NexxPhase "Sold to Contact Solutions" January 2014 - Present
Echopass "Sold to Genesys" March 2011 - December 2013
NexxPhase January 2009 - 2011
Genesys January 2001 - January 2009
Stream Global Services October 1998 - November 2000
Neoware October 1997 - September 1998
TeleTech May 1996 - October 1997
Sun Microsystems January 1989 - May 1996
Skills
Negotiation, Software, Enterprise Software, Professional Services, Cloud Computing, Solution Selling, Go-to-market Strategy, IVR, Strategic Partnerships, Call Center, Contact Centers, Unified Communications, Channel, SaaS, Customer Satisfaction, Mobile Applications, Demand Generation, CRM, Start-ups, Direct Sales, Salesforce.com, Partner Management, Mobile Devices, Product Management, Managed Services, Business Alliances, Sales Enablement, VoIP, Telecommunications, Channel Partners, Call Centers, Strategic Alliances, BPO, P&L Management, Integration, Strategy, Sales, Customer Experience, Outsourcing, Lead Generation, Executive Management, Pre-sales, Analytics, Sales Process, Software Industry, Selling, Leadership, Solutions Marketing, Business Development, Business Intelligence
Education
Susquehanna University
B.S, Finance
NexxPhase "Sold to Contact Solutions" January 2014 - Present
Echopass "Sold to Genesys" March 2011 - December 2013
NexxPhase January 2009 - 2011
Genesys January 2001 - January 2009
Stream Global Services October 1998 - November 2000
Neoware October 1997 - September 1998
TeleTech May 1996 - October 1997
Sun Microsystems January 1989 - May 1996
Skills
Negotiation, Software, Enterprise Software, Professional Services, Cloud Computing, Solution Selling, Go-to-market Strategy, IVR, Strategic Partnerships, Call Center, Contact Centers, Unified Communications, Channel, SaaS, Customer Satisfaction, Mobile Applications, Demand Generation, CRM, Start-ups, Direct Sales, Salesforce.com, Partner Management, Mobile Devices, Product Management, Managed Services, Business Alliances, Sales Enablement, VoIP, Telecommunications, Channel Partners, Call Centers, Strategic Alliances, BPO, P&L Management, Integration, Strategy, Sales, Customer Experience, Outsourcing, Lead Generation, Executive Management, Pre-sales, Analytics, Sales Process, Software Industry, Selling, Leadership, Solutions Marketing, Business Development, Business Intelligence
Education
Susquehanna University
B.S, Finance
Sam Brown, PMP Sam Brown, PMP's TeleTech Experience July 2008 - Present
Job Director, Technology Solutions Architecture at TeleTech
Industry Information Technology and Services
Experience
TeleTech July 2008 - Present
TeleTech July 2008 - January 2010
Level 3 Communications May 2007 - May 2008
Cloud 10 November 2006 - April 2007
TeleTech November 2002 - October 2006
Callisma March 2000 - August 2002
Frost Bank April 1994 - April 1999
Skills
Call Center, Cisco Technologies, Vendor Management, VoIP, ITIL, Managed Services, Servers, Call Centers, Data Center, Operations Management, Telecommunications, Outsourcing, WAN, Routing, Cloud Computing, Integration, Service Delivery, Start-ups, IVR, Team Management, Avaya, IP, Technical Support, LAN-WAN, Security, Disaster Recovery, SaaS, Help Desk Support, Frame Relay, Networking, Unified Communications, Mobile Devices, Operating Systems, Contact Centers, Pre-sales, CRM, Change Management, Software Installation, Solution Architecture, Professional Services, IT Management, Visio, CTI, EIGRP
Education
Tennessee Technological University - College of Business Administration 1984 — 1989
Bachelor of Science, Business Administration / MIS
TeleTech July 2008 - Present
TeleTech July 2008 - January 2010
Level 3 Communications May 2007 - May 2008
Cloud 10 November 2006 - April 2007
TeleTech November 2002 - October 2006
Callisma March 2000 - August 2002
Frost Bank April 1994 - April 1999
Skills
Call Center, Cisco Technologies, Vendor Management, VoIP, ITIL, Managed Services, Servers, Call Centers, Data Center, Operations Management, Telecommunications, Outsourcing, WAN, Routing, Cloud Computing, Integration, Service Delivery, Start-ups, IVR, Team Management, Avaya, IP, Technical Support, LAN-WAN, Security, Disaster Recovery, SaaS, Help Desk Support, Frame Relay, Networking, Unified Communications, Mobile Devices, Operating Systems, Contact Centers, Pre-sales, CRM, Change Management, Software Installation, Solution Architecture, Professional Services, IT Management, Visio, CTI, EIGRP
Education
Tennessee Technological University - College of Business Administration 1984 — 1989
Bachelor of Science, Business Administration / MIS
Keirstan Thompson Keirstan Thompson's TeleTech Experience November 2004 - June 2005
Job Pharmacy Tech, Pharmacy Prescription Auditor
Industry Hospital & Health Care
Experience
Holley Pharmacy October 2009 - Present
Rochester Radiology Group October 2005 - December 2008
TeleTech November 2004 - June 2005
University of Rochester Medical Center March 1998 - November 2004
The Genesee Hospital July 1991 - March 1998
Skills
PowerPoint, Healthcare, Public Speaking, Team Building, Microsoft Word, Inpatient, Medicaid, HIPAA, Microsoft Excel, Telephone Skills, PACS, Medical Coding, Customer Service, Critical Thinking, Hospitals, Pharmacy Technicians, Medical Terminology, Process Improvement, Cpr Certified, Informatics, Medicare, Community Pharmacy, Leadership, Microsoft Office, Medical Devices, Healthcare Information..., Invoicing, Pharmacists, Patient Education, Data Analysis, Radiology, Medical Billing, Software Documentation, Research, Access, Patient Counseling, Diabetes, Managed Care, Teamwork, Patient Safety, Medicine, Pharmacy, Clinical Trials, Digital Imaging, Filing, Pharmaceutical Industry, ICD-9, Medical Records, Data Entry, Pharmacy Automation
Education
The Genesee Hospital School of Radiologic Technology 1989 — 1991
Certificate, Radiologic Technology/Science - Radiographer, 98
State University of New York College at Brockport 1987 — 1989
Classical, Ancient Mediterranean and Near Eastern Studies and Archaeology
Holley Pharmacy October 2009 - Present
Rochester Radiology Group October 2005 - December 2008
TeleTech November 2004 - June 2005
University of Rochester Medical Center March 1998 - November 2004
The Genesee Hospital July 1991 - March 1998
Skills
PowerPoint, Healthcare, Public Speaking, Team Building, Microsoft Word, Inpatient, Medicaid, HIPAA, Microsoft Excel, Telephone Skills, PACS, Medical Coding, Customer Service, Critical Thinking, Hospitals, Pharmacy Technicians, Medical Terminology, Process Improvement, Cpr Certified, Informatics, Medicare, Community Pharmacy, Leadership, Microsoft Office, Medical Devices, Healthcare Information..., Invoicing, Pharmacists, Patient Education, Data Analysis, Radiology, Medical Billing, Software Documentation, Research, Access, Patient Counseling, Diabetes, Managed Care, Teamwork, Patient Safety, Medicine, Pharmacy, Clinical Trials, Digital Imaging, Filing, Pharmaceutical Industry, ICD-9, Medical Records, Data Entry, Pharmacy Automation
Education
The Genesee Hospital School of Radiologic Technology 1989 — 1991
Certificate, Radiologic Technology/Science - Radiographer, 98
State University of New York College at Brockport 1987 — 1989
Classical, Ancient Mediterranean and Near Eastern Studies and Archaeology
Erica Vincent's TeleTech Experience June 2015 - August 2015
Job Transportation Policy Intern at National Conference of State Legislatures
Industry Law Practice
Experience
National Conference of State Legislatures September 2015 - Present
TeleTech June 2015 - August 2015
University of Denver Community Economic Development Clinic August 2014 - May 2015
District Court - 1st Judicial District May 2014 - August 2014
The Ohio House of Representatives January 2013 - August 2013
U.S. Department of State August 2012 - December 2012
The Ohio House of Representatives February 2012 - August 2012
Skills
Russian, Russian politics, International Relations, American Politics, Social Media, Politics, Public Relations, Political Science, Political Campaigns, Public Policy, Research, Political Communication, Media Relations, Government, Policy Analysis, Community Outreach, Microsoft Office, Interim Secret Security..., Editing, State Government, Legislation, Legislative Research, Legislative Relations, Constituent Services
Education
University of Denver - Sturm College of Law 2013 — 2016
Juris Doctor Candidate
The Ohio State University 2009 — 2013
Bachelor of Arts (BA), Political Science and Psychology
Sandusky High School 2005 — 2009
Honors Diploma
National Conference of State Legislatures September 2015 - Present
TeleTech June 2015 - August 2015
University of Denver Community Economic Development Clinic August 2014 - May 2015
District Court - 1st Judicial District May 2014 - August 2014
The Ohio House of Representatives January 2013 - August 2013
U.S. Department of State August 2012 - December 2012
The Ohio House of Representatives February 2012 - August 2012
Skills
Russian, Russian politics, International Relations, American Politics, Social Media, Politics, Public Relations, Political Science, Political Campaigns, Public Policy, Research, Political Communication, Media Relations, Government, Policy Analysis, Community Outreach, Microsoft Office, Interim Secret Security..., Editing, State Government, Legislation, Legislative Research, Legislative Relations, Constituent Services
Education
University of Denver - Sturm College of Law 2013 — 2016
Juris Doctor Candidate
The Ohio State University 2009 — 2013
Bachelor of Arts (BA), Political Science and Psychology
Sandusky High School 2005 — 2009
Honors Diploma
Liza Holmes Liza Holmes's TeleTech Experience 2006 - 2007
Job Service Manager at 24 Hour Fitness
Industry Health, Wellness and Fitness
Experience
24 Hour Fitness March 2007 - Present
TeleTech 2006 - 2007
Skills
Customer Service, Personal Training, Fitness, Fitness Training, Customer Satisfaction, Coaching, Team Building, Strength Training, Customer Retention, Sales, Weight Training, Team Leadership, Nutrition, Management, Leadership
Education
Tacoma Community College 2004 — 2005
24 Hour Fitness March 2007 - Present
TeleTech 2006 - 2007
Skills
Customer Service, Personal Training, Fitness, Fitness Training, Customer Satisfaction, Coaching, Team Building, Strength Training, Customer Retention, Sales, Weight Training, Team Leadership, Nutrition, Management, Leadership
Education
Tacoma Community College 2004 — 2005
Elizabeth Catalano's TeleTech Experience February 2013 - June 2014
Job Marketing Specialist at Intelligent Demand
Industry Marketing and Advertising
Experience
Intelligent Demand December 2014 - Present
Lucky Strike Lanes May 2009 - January 2015
Intelligent Demand August 2014 - December 2014
TeleTech February 2013 - June 2014
Globelink Foreign Language Center August 2005 - May 2008
Skills
Entertainment, Event Management, Event Planning, Corporate Events, Social Media, Social Media Marketing, Social Networking, Customer Service, Public Relations, Hospitality, Film Production, Acting, Microsoft Office, Marketing, Facebook, Food & Beverage, Music, Advertising, Photoshop, Television, Blogging, Time Management
Education
University of Colorado at Denver 2008 — 2011
BA in English Writing, English, Sociology
The Evergreen State College 2007 — 2008
Evolutionary Biology
Intelligent Demand December 2014 - Present
Lucky Strike Lanes May 2009 - January 2015
Intelligent Demand August 2014 - December 2014
TeleTech February 2013 - June 2014
Globelink Foreign Language Center August 2005 - May 2008
Skills
Entertainment, Event Management, Event Planning, Corporate Events, Social Media, Social Media Marketing, Social Networking, Customer Service, Public Relations, Hospitality, Film Production, Acting, Microsoft Office, Marketing, Facebook, Food & Beverage, Music, Advertising, Photoshop, Television, Blogging, Time Management
Education
University of Colorado at Denver 2008 — 2011
BA in English Writing, English, Sociology
The Evergreen State College 2007 — 2008
Evolutionary Biology
William Krouse William Krouse's TeleTech Experience January 2015 - April 2015
Job University of Denver Sturm College of Law JD/LLM Candidate 2016
Industry Law Practice
Experience
Swisslog May 2015 - August 2015
TeleTech January 2015 - April 2015
Chief State Solicitor's Office June 2014 - July 2014
Sly James for Mayor May 2010 - August 2010
Stanton, Redlingshafer LLC May 2009 - August 2009
Skills
Legal Research, Legal Writing, Legal Compliance, Data Analysis, Research, Public Speaking, Policy Analysis, Policy Writing, Leadership, International Business, International Law
Education
University of Denver - Sturm College of Law 2013 — 2016
Juris Doctorate & Master of Laws: International Business Transactions
The University of Kansas 2008 — 2012
BA, Double Major: History & Political Science
Rockhurst High School 2004 — 2008
Swisslog May 2015 - August 2015
TeleTech January 2015 - April 2015
Chief State Solicitor's Office June 2014 - July 2014
Sly James for Mayor May 2010 - August 2010
Stanton, Redlingshafer LLC May 2009 - August 2009
Skills
Legal Research, Legal Writing, Legal Compliance, Data Analysis, Research, Public Speaking, Policy Analysis, Policy Writing, Leadership, International Business, International Law
Education
University of Denver - Sturm College of Law 2013 — 2016
Juris Doctorate & Master of Laws: International Business Transactions
The University of Kansas 2008 — 2012
BA, Double Major: History & Political Science
Rockhurst High School 2004 — 2008
John Lynn John Lynn's TeleTech Experience January 2005 - May 2010
Job Executive Client Partner at Convergys
Industry Consumer Services
Experience
Convergys June 2013 - Present
Dish Network July 2010 - May 2013
TeleTech January 2005 - May 2010
TeleTech January 2003 - January 2005
TeleTech January 2001 - January 2003
Verizon Communications (formerly GTE) March 1998 - January 2001
Verizon Communications March 1998 - November 1999
Xerox Business Services May 1996 - March 1998
Xerox September 1988 - May 1996
Xerox Corporation - Southern Customer Administration Center October 1992 - January 1996
Skills
Forecasting, Budgets, Leadership, Customer Service, Analysis, Finance, Quality Assurance, Microsoft Excel, Training, Customer Satisfaction, CSAT, Business Development, New Business Development, Process Improvement, Sales, Strategic Planning, Start-ups, Management, Operations Management, Call Centers, Outsourcing, Sales Operations, Performance Management, BPO, Customer Experience, Sales Process, Access, Project Planning, Vendor Management, Business Process..., Marketing, Time Management, Human Resources, Team Leadership, CRM, Executive Management, Telecommunications, Cross-functional Team..., Project Management, Workforce Management, Team Management
Education
University of Dallas Graduate School of Management 1992 — 1995
Masters of Business Administration (MBA), Corporate Finance
The University of Dallas 1984 — 1988
Bachelor of Arts (BA), Economics
GTE Learning and Development Center 1999 — 2000
Marketing Management Development Program
Convergys June 2013 - Present
Dish Network July 2010 - May 2013
TeleTech January 2005 - May 2010
TeleTech January 2003 - January 2005
TeleTech January 2001 - January 2003
Verizon Communications (formerly GTE) March 1998 - January 2001
Verizon Communications March 1998 - November 1999
Xerox Business Services May 1996 - March 1998
Xerox September 1988 - May 1996
Xerox Corporation - Southern Customer Administration Center October 1992 - January 1996
Skills
Forecasting, Budgets, Leadership, Customer Service, Analysis, Finance, Quality Assurance, Microsoft Excel, Training, Customer Satisfaction, CSAT, Business Development, New Business Development, Process Improvement, Sales, Strategic Planning, Start-ups, Management, Operations Management, Call Centers, Outsourcing, Sales Operations, Performance Management, BPO, Customer Experience, Sales Process, Access, Project Planning, Vendor Management, Business Process..., Marketing, Time Management, Human Resources, Team Leadership, CRM, Executive Management, Telecommunications, Cross-functional Team..., Project Management, Workforce Management, Team Management
Education
University of Dallas Graduate School of Management 1992 — 1995
Masters of Business Administration (MBA), Corporate Finance
The University of Dallas 1984 — 1988
Bachelor of Arts (BA), Economics
GTE Learning and Development Center 1999 — 2000
Marketing Management Development Program
Jennifer Jordan Fox's TeleTech Experience March 2005 - Present
Job Sr. QA Specialist, Instructional Design at TeleTech
Industry E-Learning
Experience
TeleTech March 2005 - Present
Nemo Design March 2015 - Present
Quris November 2004 - March 2005
ActiveEducation July 1999 - November 2004
Alabama Ballet November 1997 - March 1999
A Baby's Place of Alabama January 1996 - November 1997
Cooking Light September 1995 - December 1995
Skills
WBT, ILT, Instructor-led Training, Job Aids, copy editing, Proofreading, Proofing, Web Editing, Bug Tracking, E-Learning, Learning Management, Instructional Design, Captivate, Training, Proof, Technical Documentation, Copy Editing, Needs Analysis, Technical Writing, Blended Learning, Quality Assurance, Software Documentation, Content Development, Technical Training, Training Delivery, Management, Call Centers
Education
Texas A&M University 1991 — 1995
Bachelor of Science, Journalism, Theatre
Longview High School 1988 — 1991
TeleTech March 2005 - Present
Nemo Design March 2015 - Present
Quris November 2004 - March 2005
ActiveEducation July 1999 - November 2004
Alabama Ballet November 1997 - March 1999
A Baby's Place of Alabama January 1996 - November 1997
Cooking Light September 1995 - December 1995
Skills
WBT, ILT, Instructor-led Training, Job Aids, copy editing, Proofreading, Proofing, Web Editing, Bug Tracking, E-Learning, Learning Management, Instructional Design, Captivate, Training, Proof, Technical Documentation, Copy Editing, Needs Analysis, Technical Writing, Blended Learning, Quality Assurance, Software Documentation, Content Development, Technical Training, Training Delivery, Management, Call Centers
Education
Texas A&M University 1991 — 1995
Bachelor of Science, Journalism, Theatre
Longview High School 1988 — 1991
Cameron Read Cameron Read's TeleTech Experience August 2010 - October 2012
Job District Manager at The Wooster Daily Record/Dix Communications
Industry Publishing
Experience
The Wooster Daily Record/Dix Communications June 2013 - Present
Invacare Corporation October 2012 - June 2013
TeleTech August 2010 - October 2012
Skills
Training, Time Management, Sales, Customer Satisfaction, Management, Public Speaking, Customer Service, Data Entry, Leadership, Microsoft Word, PowerPoint, Social Media, Team Building, Leadership Development, Microsoft Office, Microsoft Excel, Marketing, Account Management, Recruiting, Team Leadership, Fundraising, Strategic Planning, Research, Sales Management, Budgets, Coaching, Data Analysis, Nonprofits, Event Planning, Social Networking, Retail
Education
The University of Akron 2006 — 2008
Bachelor of Science (B.S.), Business Administration, Management and Operations
Northwestern High School 2000 — 2004
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
The Wooster Daily Record/Dix Communications June 2013 - Present
Invacare Corporation October 2012 - June 2013
TeleTech August 2010 - October 2012
Skills
Training, Time Management, Sales, Customer Satisfaction, Management, Public Speaking, Customer Service, Data Entry, Leadership, Microsoft Word, PowerPoint, Social Media, Team Building, Leadership Development, Microsoft Office, Microsoft Excel, Marketing, Account Management, Recruiting, Team Leadership, Fundraising, Strategic Planning, Research, Sales Management, Budgets, Coaching, Data Analysis, Nonprofits, Event Planning, Social Networking, Retail
Education
The University of Akron 2006 — 2008
Bachelor of Science (B.S.), Business Administration, Management and Operations
Northwestern High School 2000 — 2004
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Ilene Cohan Ilene Cohan's TeleTech Experience October 2014 - Present
Job Talent Acquisition Operations Analyst at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech October 2014 - Present
TeleTech March 2013 - October 2014
Apple January 2012 - March 2013
Apple August 2011 - March 2013
Abbott Nutrition May 2010 - June 2011
Abbott Nutrition June 2009 - September 2009
Skills
Sales, Retail, Customer Service, Microsoft Office, Marketing, Merchandising, Microsoft Excel, PowerPoint, Social Media, Leadership, Taleo, Management, Training, Sales Operations, Account Management, Interviews, Talent Acquisition, Recruiting, Sourcing, Social Networking, Human Resources
Education
The Ohio State University - The Max M. Fisher College of Business 2007 — 2010
BSBA, Marketing
TeleTech October 2014 - Present
TeleTech March 2013 - October 2014
Apple January 2012 - March 2013
Apple August 2011 - March 2013
Abbott Nutrition May 2010 - June 2011
Abbott Nutrition June 2009 - September 2009
Skills
Sales, Retail, Customer Service, Microsoft Office, Marketing, Merchandising, Microsoft Excel, PowerPoint, Social Media, Leadership, Taleo, Management, Training, Sales Operations, Account Management, Interviews, Talent Acquisition, Recruiting, Sourcing, Social Networking, Human Resources
Education
The Ohio State University - The Max M. Fisher College of Business 2007 — 2010
BSBA, Marketing
Candida Barbosa's TeleTech Experience November 2014 - Present
Job Sales Manager II B2B at TeleTech
Industry Telecommunications
Patrick Kastanek Patrick Kastanek's TeleTech Experience January 2015 - Present
Job Manager, Storage and Backup Engineering at TeleTech
Industry Consumer Services
Experience
TeleTech January 2015 - Present
TeleTech November 2012 - January 2015
ProBuild Holdings January 2012 - December 2012
Sun Healthcare Group July 2006 - January 2012
Computer Troubleshooters of the East Albuquerque Area May 2005 - July 2006
Sun Healthcare Group May 2000 - May 2005
Data Return July 1999 - May 2000
State National Companies July 1996 - December 1998
Skills
Data Center, Servers, VMware, Active Directory, Computer Hardware, CommVault, NetApp, Hardware, Technical Support, Disaster Recovery, IT Operations, System Deployment, Virtualization, Windows Server, Citrix, Networking, Vendor Management, System Administration, IT Asset Management, Customer Service, Computer Maintenance, Business Continuity, Help Desk Support, Windows, IT Management, Enterprise Storage, A+ Certified, Cable Management, Computer Security, Computer Repair, Microsoft Technologies, Data Retention, Environmental Monitoring, Data Management, Network Security, Global Operations, Acquisition Integration, Data Center Architecture, Storage Area Networks, EMC Storage, NetApp OnCommand Insight, NetApp SnapManager, E-Discovery, SAN, Hyper-V
Education
The University of Texas at Arlington 1995 — 1999
BBA, Information Systems
Stephen F. Austin State University 1993 — 1994
TeleTech January 2015 - Present
TeleTech November 2012 - January 2015
ProBuild Holdings January 2012 - December 2012
Sun Healthcare Group July 2006 - January 2012
Computer Troubleshooters of the East Albuquerque Area May 2005 - July 2006
Sun Healthcare Group May 2000 - May 2005
Data Return July 1999 - May 2000
State National Companies July 1996 - December 1998
Skills
Data Center, Servers, VMware, Active Directory, Computer Hardware, CommVault, NetApp, Hardware, Technical Support, Disaster Recovery, IT Operations, System Deployment, Virtualization, Windows Server, Citrix, Networking, Vendor Management, System Administration, IT Asset Management, Customer Service, Computer Maintenance, Business Continuity, Help Desk Support, Windows, IT Management, Enterprise Storage, A+ Certified, Cable Management, Computer Security, Computer Repair, Microsoft Technologies, Data Retention, Environmental Monitoring, Data Management, Network Security, Global Operations, Acquisition Integration, Data Center Architecture, Storage Area Networks, EMC Storage, NetApp OnCommand Insight, NetApp SnapManager, E-Discovery, SAN, Hyper-V
Education
The University of Texas at Arlington 1995 — 1999
BBA, Information Systems
Stephen F. Austin State University 1993 — 1994
Robin Fisher Robin Fisher's TeleTech Experience September 2013 - November 2014
Job HR People Associate at Dallas Area Habitat for Humanity
Industry Nonprofit Organization Management
Experience
Dallas Area Habitat for Humanity August 2015 - Present
TeleTech September 2013 - November 2014
Home Growne, Inc January 2010 - September 2013
Home Grown Inc 1992 - October 2010
Staffing, Inc December 1999 - December 2008
FedEx Ground December 2004 - January 2008
Dikita January 1997 - January 2000
Tarrant County Government January 1995 - January 1997
Pillowtex Corporation December 1992 - October 1995
Texas Employment Commission October 1992 - October 1993
Skills
Employee Relations, Employment Law, Employee Management, Recruiting, Onboarding, Organizational Structure, Employee Benefits, Training, Leadership, Strategic Planning, Management, Team Building, HRIS, Human Resources, Leadership Development, Hiring, Personnel Management, Customer Service, New Hire Orientations
Education
University of Phoenix 2010 — 2013
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General, 3.0
Texas A&M University-Commerce 1981 — 1984
Bachelor’s Degree, Commercial and Advertising Art with a concentration in Marketing
Cedar Valley Jr. College 1980 — 1982
Associates, Business Administration and Management, General
Dallas Area Habitat for Humanity August 2015 - Present
TeleTech September 2013 - November 2014
Home Growne, Inc January 2010 - September 2013
Home Grown Inc 1992 - October 2010
Staffing, Inc December 1999 - December 2008
FedEx Ground December 2004 - January 2008
Dikita January 1997 - January 2000
Tarrant County Government January 1995 - January 1997
Pillowtex Corporation December 1992 - October 1995
Texas Employment Commission October 1992 - October 1993
Skills
Employee Relations, Employment Law, Employee Management, Recruiting, Onboarding, Organizational Structure, Employee Benefits, Training, Leadership, Strategic Planning, Management, Team Building, HRIS, Human Resources, Leadership Development, Hiring, Personnel Management, Customer Service, New Hire Orientations
Education
University of Phoenix 2010 — 2013
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General, 3.0
Texas A&M University-Commerce 1981 — 1984
Bachelor’s Degree, Commercial and Advertising Art with a concentration in Marketing
Cedar Valley Jr. College 1980 — 1982
Associates, Business Administration and Management, General
Robert Herbin Jr. Robert Herbin Jr.'s TeleTech Experience February 1999 - October 2008
Job Corporate Recruiter Connect Program Manager and HR Professional
Industry Human Resources
Experience
Military Spouse Corporate Career Network (MSCCN) August 2011 - Present
Kforce (USAF) November 2010 - December 2010
Teletech February 1999 - October 2008
Skills
MS Office Suite, Word, Excel and Power..., Data-base, Recruiting, Human Resources, Personnel Management, Management, Recruitments, Employee Relations, Talent Acquisition, Applicant Tracking..., Technical Recruiting, Talent Management, Onboarding, Sourcing, Performance Management
Education
Strayer University-Virginia 2011 — 2014
Master's Degree, Educational Leadership and Administration, General, 3.85
Strayer University (VA) 2009 — 2010
Bachelor of Business Administration, Human Resource Management, 3.67
Military Spouse Corporate Career Network (MSCCN) August 2011 - Present
Kforce (USAF) November 2010 - December 2010
Teletech February 1999 - October 2008
Skills
MS Office Suite, Word, Excel and Power..., Data-base, Recruiting, Human Resources, Personnel Management, Management, Recruitments, Employee Relations, Talent Acquisition, Applicant Tracking..., Technical Recruiting, Talent Management, Onboarding, Sourcing, Performance Management
Education
Strayer University-Virginia 2011 — 2014
Master's Degree, Educational Leadership and Administration, General, 3.85
Strayer University (VA) 2009 — 2010
Bachelor of Business Administration, Human Resource Management, 3.67
Lisa Bonner Lisa Bonner's TeleTech Experience 2001 - 2003
Job Human Resources, Training and Organizational Development Leader
Industry Human Resources
Experience
Self-employed January 2009 - Present
American Cancer Society May 2008 - September 2009
Los Alamos National Laboratory August 2003 - May 2008
TeleTech 2001 - 2003
MCI May 1992 - 2001
Education
Webster University 2005 — 2007
M.A.
The University of New Mexico 1987 — 1992
B.A.
Self-employed January 2009 - Present
American Cancer Society May 2008 - September 2009
Los Alamos National Laboratory August 2003 - May 2008
TeleTech 2001 - 2003
MCI May 1992 - 2001
Education
Webster University 2005 — 2007
M.A.
The University of New Mexico 1987 — 1992
B.A.
Ken Perdue's TeleTech Experience May 2014 - July 2014
Job VP International Operations
Industry Outsourcing/Offshoring
Experience
Fareportal September 2014 - May 2015
TeleTech May 2014 - July 2014
Sitel January 2011 - March 2014
Alorica December 2008 - December 2010
TeleTech Holdings October 2004 - November 2008
Travelocity.com January 2001 - October 2004
Citigroup June 1992 - January 2001
Arlington Independent School District August 1991 - June 1992
Burleson Independent School District January 1991 - June 1991
Skills
Call Center, Customer Satisfaction, Customer Service, Coaching, Account Management, BPO, Outsourcing, Process Improvement, Operations Management, Business Process..., Quality Assurance, Team Building, Team Leadership, P&L Management, Organizational..., Program Management, Leadership Development, Contract Negotiation, Call Centers, Workforce Management, Training, Management, Project Management, Vendor Management, Analysis, Leadership, Customer Experience, CRM, Offshoring, Performance Management, Contact Centers, Team Management, Service Delivery, Call Center Development, Change Management, Cross-functional Team..., Inbound Marketing, Mergers & Acquisitions, Customer Retention, Integration, Telecommunications, Strategy, Strategic Planning, Consulting, Business Development, SLA, Resource Management, Mentoring
Education
Texas Christian University 1996 — 1998
Masters of Business Administration, Business Administration and Management, General
Texas A&M University-Commerce 1986 — 1990
BS, Mathematics
Fareportal September 2014 - May 2015
TeleTech May 2014 - July 2014
Sitel January 2011 - March 2014
Alorica December 2008 - December 2010
TeleTech Holdings October 2004 - November 2008
Travelocity.com January 2001 - October 2004
Citigroup June 1992 - January 2001
Arlington Independent School District August 1991 - June 1992
Burleson Independent School District January 1991 - June 1991
Skills
Call Center, Customer Satisfaction, Customer Service, Coaching, Account Management, BPO, Outsourcing, Process Improvement, Operations Management, Business Process..., Quality Assurance, Team Building, Team Leadership, P&L Management, Organizational..., Program Management, Leadership Development, Contract Negotiation, Call Centers, Workforce Management, Training, Management, Project Management, Vendor Management, Analysis, Leadership, Customer Experience, CRM, Offshoring, Performance Management, Contact Centers, Team Management, Service Delivery, Call Center Development, Change Management, Cross-functional Team..., Inbound Marketing, Mergers & Acquisitions, Customer Retention, Integration, Telecommunications, Strategy, Strategic Planning, Consulting, Business Development, SLA, Resource Management, Mentoring
Education
Texas Christian University 1996 — 1998
Masters of Business Administration, Business Administration and Management, General
Texas A&M University-Commerce 1986 — 1990
BS, Mathematics
Graeme Nistler Graeme Nistler's TeleTech Experience January 2011 - March 2015
Job Founder and Fancy Fence Maker at Denver Modern Fence
Industry Design
Experience
Denver Modern Fence July 2014 - Present
TeleTech January 2011 - March 2015
KUSA-TV August 2006 - April 2010
96.7 KCAL ROCKS May 2004 - May 2006
WMMR - Philadelphia January 2003 - January 2004
WHFS - Washington DC January 2000 - January 2002
KXPK - Denver January 1999 - January 2000
WXDG - Detroit January 1997 - January 1999
Skills
Troubleshooting, Technical Support, Video Editing, Multimedia, Video, Team Management, Customer Service
Education
Stephen F. Austin State University 1991 — 1995
BA Radio/TV, Communications
Denver Modern Fence July 2014 - Present
TeleTech January 2011 - March 2015
KUSA-TV August 2006 - April 2010
96.7 KCAL ROCKS May 2004 - May 2006
WMMR - Philadelphia January 2003 - January 2004
WHFS - Washington DC January 2000 - January 2002
KXPK - Denver January 1999 - January 2000
WXDG - Detroit January 1997 - January 1999
Skills
Troubleshooting, Technical Support, Video Editing, Multimedia, Video, Team Management, Customer Service
Education
Stephen F. Austin State University 1991 — 1995
BA Radio/TV, Communications
James Gaus's TeleTech Experience June 2011 - October 2011
Job James Gaus is a Customer Service Representative in Pensacola, Florida
Industry Computer Networking
Experience
American Water October 2011 - Present
TeleTech June 2011 - October 2011
Clearwire September 2008 - June 2011
Tata Business Support Services April 2000 - August 2008
United States Air Force October 1980 - December 1992
Skills
Customer Service, Word, Call Center, Customer Relations, Microsoft Office, Excel, Team Leadership, Access, Troubleshooting, Problem Solving, Team Management, Desktop Support, Windows, Operating Systems, Windows 7, Windows XP Professional, Worldspan, Sabre, Gmail, Google Calendar, Google Voice, Google Reader, Technical Support, Microsoft Excel, Call Centers, Wireless, Time Management, Customer Satisfaction, Software Documentation, XP, Team Building, Computer Hardware, Wireless Networking, Sales, Telecommunications, VoIP, Leadership, TCP/IP, Software Installation, Customer Retention, Customer Experience, System Deployment, System Administration, Computer Network..., Networking, Switches, Workforce Management
Education
The Baptist College of Florida 1993 — 1996
Bachelor of Science (BS), Theology/Theological Studies
W H Shaw High School 1978 — 1980
Diploma, General
American Water October 2011 - Present
TeleTech June 2011 - October 2011
Clearwire September 2008 - June 2011
Tata Business Support Services April 2000 - August 2008
United States Air Force October 1980 - December 1992
Skills
Customer Service, Word, Call Center, Customer Relations, Microsoft Office, Excel, Team Leadership, Access, Troubleshooting, Problem Solving, Team Management, Desktop Support, Windows, Operating Systems, Windows 7, Windows XP Professional, Worldspan, Sabre, Gmail, Google Calendar, Google Voice, Google Reader, Technical Support, Microsoft Excel, Call Centers, Wireless, Time Management, Customer Satisfaction, Software Documentation, XP, Team Building, Computer Hardware, Wireless Networking, Sales, Telecommunications, VoIP, Leadership, TCP/IP, Software Installation, Customer Retention, Customer Experience, System Deployment, System Administration, Computer Network..., Networking, Switches, Workforce Management
Education
The Baptist College of Florida 1993 — 1996
Bachelor of Science (BS), Theology/Theological Studies
W H Shaw High School 1978 — 1980
Diploma, General
Chris Siminske's TeleTech Experience July 2007 - May 2008
Job Site Manager at Merrill Corp.
Industry Facilities Services
Experience
Merrill Corporation July 2014 - Present
Regal Entertainment Group October 2009 - Present
Docufree June 2012 - July 2014
CleanNetUSA May 2008 - June 2012
AMC Theatres September 2006 - December 2008
TeleTech July 2007 - May 2008
AVI Food Systems December 2006 - August 2007
General Electric 1997 - 2006
Skills
Process Improvement, Vendor Management, Project Management, Team Building, Six Sigma, Cross-functional Team..., Operations Management, Team Leadership, Customer Satisfaction, Start-ups, Strategic Planning, Customer Service, Security, Call Centers, Training, Account Management, New Business Development, Leadership, Management, Microsoft Office, Facilities Management, Quality Assurance, Budgets, Project Planning, Program Management, Inventory Management, Coaching, CRM, Negotiation, Business Development, Contract Negotiation
Education
The University of Akron 1991 — 2003
Ventura College 1987 — 1989
Merrill Corporation July 2014 - Present
Regal Entertainment Group October 2009 - Present
Docufree June 2012 - July 2014
CleanNetUSA May 2008 - June 2012
AMC Theatres September 2006 - December 2008
TeleTech July 2007 - May 2008
AVI Food Systems December 2006 - August 2007
General Electric 1997 - 2006
Skills
Process Improvement, Vendor Management, Project Management, Team Building, Six Sigma, Cross-functional Team..., Operations Management, Team Leadership, Customer Satisfaction, Start-ups, Strategic Planning, Customer Service, Security, Call Centers, Training, Account Management, New Business Development, Leadership, Management, Microsoft Office, Facilities Management, Quality Assurance, Budgets, Project Planning, Program Management, Inventory Management, Coaching, CRM, Negotiation, Business Development, Contract Negotiation
Education
The University of Akron 1991 — 2003
Ventura College 1987 — 1989
Robert Kuzmeski Robert Kuzmeski's TeleTech Experience April 1996 - April 1998
Job EMR Training and Implementation Specialist at Cooley Dickinson Medical Group
Industry Professional Training & Coaching
Experience
Cooley Dickinson Medical Group August 2013 - September 2014
CHD August 2010 - August 2013
(Self employed) October 2010 - August 2011
Flextronics October 2008 - October 2009
Hornblower Cruises & Events August 2004 - August 2008
Netopia May 2000 - January 2004
NorthPoint Communications July 1999 - May 2000
J.D. Edwards April 1998 - June 1999
TeleTech April 1996 - April 1998
CompuServe March 1992 - April 1996
Skills
Expert EHR User, Project Management, Training, Public Speaking, Team Leadership, Management, E-learning Modules, Learning Management..., SCORM, Kirkpatrick, Leadership Development, E-Learning, Human Resources, Microsoft Office, Quality Assurance, Analysis, Team Building, Organizational..., Instructional Design
Education
The Ohio State University 1992 — 1995
Psychology
Easthampton High School 1984 — 1988
Cooley Dickinson Medical Group August 2013 - September 2014
CHD August 2010 - August 2013
(Self employed) October 2010 - August 2011
Flextronics October 2008 - October 2009
Hornblower Cruises & Events August 2004 - August 2008
Netopia May 2000 - January 2004
NorthPoint Communications July 1999 - May 2000
J.D. Edwards April 1998 - June 1999
TeleTech April 1996 - April 1998
CompuServe March 1992 - April 1996
Skills
Expert EHR User, Project Management, Training, Public Speaking, Team Leadership, Management, E-learning Modules, Learning Management..., SCORM, Kirkpatrick, Leadership Development, E-Learning, Human Resources, Microsoft Office, Quality Assurance, Analysis, Team Building, Organizational..., Instructional Design
Education
The Ohio State University 1992 — 1995
Psychology
Easthampton High School 1984 — 1988
Monique Hillman's TeleTech Experience August 2003 - December 2010
Job UPS Business Development
Industry Transportation/Trucking/Railroad
Experience
UPS April 2015 - Present
UPS Capital® February 2014 - April 2015
UPS August 2011 - February 2014
TeleTech August 2003 - December 2010
Skills
Business Development, Management, Operations Management, Sales, Account Management, Customer Service, New Business Development, Logistics, Sales Management, Customer Satisfaction, Team Building, Process Improvement, Transportation, Sales Operations, Leadership
Education
Strayer University 2011 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
UPS April 2015 - Present
UPS Capital® February 2014 - April 2015
UPS August 2011 - February 2014
TeleTech August 2003 - December 2010
Skills
Business Development, Management, Operations Management, Sales, Account Management, Customer Service, New Business Development, Logistics, Sales Management, Customer Satisfaction, Team Building, Process Improvement, Transportation, Sales Operations, Leadership
Education
Strayer University 2011 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Adrianne Holyfield's TeleTech Experience January 2014 - April 2014
Job IT contractor / Clean Eating Enthusiast
Industry Computer Networking
Experience
Jo-Ann Stores, LLC. August 2014 - Present
Avesta Group January 2014 - Present
Shetechs October 2010 - Present
TeleTech January 2014 - April 2014
The University of Akron September 2013 - December 2013
PlusOne Communications January 2013 - November 2013
US Census Bureau June 2008 - May 2010
Skills
Networking, TCP/IP, OSI Model, IPv4, OSPF, Communication Skills, Wireless Networking, Hardware, Software, Operating Systems, Laptops, Linux, Microsoft Office, Remote Desktop, Technical Support, Troubleshooting, Ubuntu, Web Development, Windows, Windows 7, Active Directory
Education
The University of Akron 2011 — 2013
Associate of Arts (A.A.), Computer Information Systems/Networking
Kent State University 2005 — 2005
General Studies
Jo-Ann Stores, LLC. August 2014 - Present
Avesta Group January 2014 - Present
Shetechs October 2010 - Present
TeleTech January 2014 - April 2014
The University of Akron September 2013 - December 2013
PlusOne Communications January 2013 - November 2013
US Census Bureau June 2008 - May 2010
Skills
Networking, TCP/IP, OSI Model, IPv4, OSPF, Communication Skills, Wireless Networking, Hardware, Software, Operating Systems, Laptops, Linux, Microsoft Office, Remote Desktop, Technical Support, Troubleshooting, Ubuntu, Web Development, Windows, Windows 7, Active Directory
Education
The University of Akron 2011 — 2013
Associate of Arts (A.A.), Computer Information Systems/Networking
Kent State University 2005 — 2005
General Studies
Dave Carls's TeleTech Experience January 2009 - January 2015
Job Director of Global Tax
Industry Electrical/Electronic Manufacturing
Experience
Fluke Corporation June 2015 - Present
TeleTech January 2009 - January 2015
TeleTech March 2010 - March 2011
CNL Lifestyle Company April 2006 - April 2008
MIVA 2005 - 2006
FPL 2003 - 2005
Skills
SEC filings, Financial Analysis, Sarbanes-Oxley Act, Strategic Planning, Business Strategy, Business Development, Risk Management, Analysis, Mergers, Financial Reporting, Cross-functional Team..., Transfer Pricing, Mergers & Acquisitions, Tax, Tax Research, Project Management, Start-ups
Education
University of California, Berkeley - Walter A. Haas School of Business 2011 — 2012
MBA, Business
Temple University - James E. Beasley School of Law 1993 — 1996
Doctor of Law (JD)
University of Central Florida 1989 — 1993
BA, History
Fluke Corporation June 2015 - Present
TeleTech January 2009 - January 2015
TeleTech March 2010 - March 2011
CNL Lifestyle Company April 2006 - April 2008
MIVA 2005 - 2006
FPL 2003 - 2005
Skills
SEC filings, Financial Analysis, Sarbanes-Oxley Act, Strategic Planning, Business Strategy, Business Development, Risk Management, Analysis, Mergers, Financial Reporting, Cross-functional Team..., Transfer Pricing, Mergers & Acquisitions, Tax, Tax Research, Project Management, Start-ups
Education
University of California, Berkeley - Walter A. Haas School of Business 2011 — 2012
MBA, Business
Temple University - James E. Beasley School of Law 1993 — 1996
Doctor of Law (JD)
University of Central Florida 1989 — 1993
BA, History
Todd Moerike's TeleTech Experience 1999 - 2000
Job Program Manager at Sprint Nextel
Industry Telecommunications
Experience
Sprint Nextel Program/Project Managersprint2000 - 2007
Teletech 1999 - 2000
Skills
Telecommunications, Vendor Management
Education
The University of South Dakota 1992 — 1997
Sprint Nextel Program/Project Managersprint2000 - 2007
Teletech 1999 - 2000
Skills
Telecommunications, Vendor Management
Education
The University of South Dakota 1992 — 1997
Tammy Tsang's TeleTech Experience August 1998 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
TeleTech August 1998 - Present
TeleTech August 1998 - September 2006
Education
The University of Hong Kong 1980 — 1983
TeleTech August 1998 - Present
TeleTech August 1998 - September 2006
Education
The University of Hong Kong 1980 — 1983
Brent Barkley's TeleTech Experience June 2005 - November 2010
Job UI Developer at Peak Creative Media
Industry Design
Experience
Peak Creative December 2010 - Present
TeleTech June 2005 - November 2010
Meteor WebDev January 2002 - October 2010
ActiveEducation 2000 - 2004
Skills
Flash, User Interface Design, Graphic Design, Adobe Creative Suite, Photoshop, CSS, WordPress, CMS, E-Learning, jQuery, Copy Editing, Audio Post Production, Audio Processing, UX Design, UI Design, Responsive Design, PHP, SASS, LESS, HTML5, Theme Development, ExpressionEngine, Proofreading, Editorial, Narration Production, Sublime Text, Coda, Illustrator, Music, Musicians, Guitarist, Reaper, Steinberg Nuendo, Cubase, Native Instruments
Education
Texas A&M University 1997 — 2000
Bachelor of Science (BS), Journalism
The University of Texas at Dallas 1995 — 1997
Peak Creative December 2010 - Present
TeleTech June 2005 - November 2010
Meteor WebDev January 2002 - October 2010
ActiveEducation 2000 - 2004
Skills
Flash, User Interface Design, Graphic Design, Adobe Creative Suite, Photoshop, CSS, WordPress, CMS, E-Learning, jQuery, Copy Editing, Audio Post Production, Audio Processing, UX Design, UI Design, Responsive Design, PHP, SASS, LESS, HTML5, Theme Development, ExpressionEngine, Proofreading, Editorial, Narration Production, Sublime Text, Coda, Illustrator, Music, Musicians, Guitarist, Reaper, Steinberg Nuendo, Cubase, Native Instruments
Education
Texas A&M University 1997 — 2000
Bachelor of Science (BS), Journalism
The University of Texas at Dallas 1995 — 1997
Earle Perry's TeleTech Experience 2002 - 2006
Job Owner & Consulting Director at EFP Enterprises LLC
Industry Management Consulting
Experience
EFP Enterprises LLC 2009 - Present
Amicorp 2006 - 2008
TeleTech 2002 - 2006
TeleTech 2000 - 2002
GE Capital 1998 - 2000
AT&T 1996 - 1998
AT&T 1990 - 1996
Skills
Management Consulting, Call center start-up, Vendor Management, Project Planning, Project Management, Contract Negotiation, New Business Development, Operating Budgets, Six Sigma, Strategic Planning, Business Planning, Organizational Design, Organizational..., Call Center
Education
University of Phoenix 1995 — 2000
Bachelor's Degree of Science, Business Administration and Management, General
The George Washington University 1996 — 1998
Master's Certificate, Project Management
EFP Enterprises LLC 2009 - Present
Amicorp 2006 - 2008
TeleTech 2002 - 2006
TeleTech 2000 - 2002
GE Capital 1998 - 2000
AT&T 1996 - 1998
AT&T 1990 - 1996
Skills
Management Consulting, Call center start-up, Vendor Management, Project Planning, Project Management, Contract Negotiation, New Business Development, Operating Budgets, Six Sigma, Strategic Planning, Business Planning, Organizational Design, Organizational..., Call Center
Education
University of Phoenix 1995 — 2000
Bachelor's Degree of Science, Business Administration and Management, General
The George Washington University 1996 — 1998
Master's Certificate, Project Management
Jennifer Bork's TeleTech Experience December 2012 - November 2013
Job Senior Launch Manager at LiveOps
Industry E-Learning
Experience
LiveOps November 2014 - Present
NexRep, LLC November 2013 - November 2014
TeleTech December 2012 - November 2013
LiveOps March 2010 - December 2012
LiveOps September 2005 - March 2010
Victoria's Secret Direct October 2003 - September 2005
Victoria's Secret Direct January 1999 - October 2003
Skills
Call Center, Analytics, Training, Customer Experience, Cross-functional Team..., Project Management, Team Leadership, Instructional Design, Customer Service, Captivate, Leadership Development, Management, Sales Operations, Analysis, Call Centers, Leadership, Program Management, Sales, Strategy
Education
The Ohio State University 1991 — 1996
Bachelor of Science (BS), Education
LiveOps November 2014 - Present
NexRep, LLC November 2013 - November 2014
TeleTech December 2012 - November 2013
LiveOps March 2010 - December 2012
LiveOps September 2005 - March 2010
Victoria's Secret Direct October 2003 - September 2005
Victoria's Secret Direct January 1999 - October 2003
Skills
Call Center, Analytics, Training, Customer Experience, Cross-functional Team..., Project Management, Team Leadership, Instructional Design, Customer Service, Captivate, Leadership Development, Management, Sales Operations, Analysis, Call Centers, Leadership, Program Management, Sales, Strategy
Education
The Ohio State University 1991 — 1996
Bachelor of Science (BS), Education
Susan Deffert's TeleTech Experience February 2009 - June 2010
Job HR Director at The Arcanum Group, Inc.
Industry Human Resources
Experience
The Arcanum Group, Inc. June 2014 - Present
New HR Thinking July 2012 - Present
SquareTwo Financial February 2013 - June 2014
Red Point Consulting July 2012 - July 2013
Pacific Western Technologies May 2010 - July 2012
TeleTech February 2009 - June 2010
Weichert Relocation Resources May 2006 - June 2008
MWH January 2000 - July 2005
Avis Budget Group January 1999 - December 1999
Bestop/Magna International January 1996 - January 1999
Skills
Strategic Human..., Project Management, Global Mobility, Global Human Resources..., Operations Management, Expatriate Management, Expatriate Tax, Compensation & Benefit, Operating Budgets, Budget Reconciliation, IT Recruitment, Technical Recruiting, New Business Development, Business Process..., Culture Change, Employee Engagement, Employee Wellness..., Positive Psychology, Positive Work..., Executive Sales..., Competency Based..., Coaching Staff, Employee Management, Employee Relations, Strategic Policy..., Superior Client Service, Risk Management, Management, Performance Management, Training Delivery, Training Management, Call Center, Professional Services, HR Consulting, Consulting, Call Centers, Personnel Management, Training, Recruiting, Vendor Management, Employee Benefits, Deferred Compensation, Leadership, Strategy, Coaching, Outsourcing, Program Management, Compensation & Benefits, Client Services
Education
The University of New Mexico - Robert O. Anderson School of Management 1991 — 1991
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
Mayfield
High School Diploma
The Arcanum Group, Inc. June 2014 - Present
New HR Thinking July 2012 - Present
SquareTwo Financial February 2013 - June 2014
Red Point Consulting July 2012 - July 2013
Pacific Western Technologies May 2010 - July 2012
TeleTech February 2009 - June 2010
Weichert Relocation Resources May 2006 - June 2008
MWH January 2000 - July 2005
Avis Budget Group January 1999 - December 1999
Bestop/Magna International January 1996 - January 1999
Skills
Strategic Human..., Project Management, Global Mobility, Global Human Resources..., Operations Management, Expatriate Management, Expatriate Tax, Compensation & Benefit, Operating Budgets, Budget Reconciliation, IT Recruitment, Technical Recruiting, New Business Development, Business Process..., Culture Change, Employee Engagement, Employee Wellness..., Positive Psychology, Positive Work..., Executive Sales..., Competency Based..., Coaching Staff, Employee Management, Employee Relations, Strategic Policy..., Superior Client Service, Risk Management, Management, Performance Management, Training Delivery, Training Management, Call Center, Professional Services, HR Consulting, Consulting, Call Centers, Personnel Management, Training, Recruiting, Vendor Management, Employee Benefits, Deferred Compensation, Leadership, Strategy, Coaching, Outsourcing, Program Management, Compensation & Benefits, Client Services
Education
The University of New Mexico - Robert O. Anderson School of Management 1991 — 1991
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
Mayfield
High School Diploma
Carolyn O'Hearn's TeleTech Experience July 2014 - Present
Job Sr. Product Marketing Manager at Intrado, Inc.
Industry Telecommunications
Experience
TeleTech July 2014 - Present
Intrado, Inc. June 2011 - July 2014
Comcast April 2006 - February 2011
Comcast Cable November 2002 - March 2006
AT&T Broadband April 2000 - November 2002
TCI Central April 1999 - April 2000
Skills
Product Marketing, Product Management, Strategy, CRM, Marketing Strategy, Product Development, Marketing, B2B, Project Management, Sales, Forecasting, Pricing, Marketing Research, Training, Budgets, Customer Retention, Mergers & Acquisitions
Education
Regis University 1996 — 2003
Masters of Science in Computer Information Systems, Computer Information Systems
The University of Texas at Arlington 1985 — 1989
Bachelor of Arts, History/Pre-Law
TeleTech July 2014 - Present
Intrado, Inc. June 2011 - July 2014
Comcast April 2006 - February 2011
Comcast Cable November 2002 - March 2006
AT&T Broadband April 2000 - November 2002
TCI Central April 1999 - April 2000
Skills
Product Marketing, Product Management, Strategy, CRM, Marketing Strategy, Product Development, Marketing, B2B, Project Management, Sales, Forecasting, Pricing, Marketing Research, Training, Budgets, Customer Retention, Mergers & Acquisitions
Education
Regis University 1996 — 2003
Masters of Science in Computer Information Systems, Computer Information Systems
The University of Texas at Arlington 1985 — 1989
Bachelor of Arts, History/Pre-Law
Alfonso Castaneda's TeleTech Experience July 2001 - October 2004
Job Daimler Group Key Acct Manager
Industry Automotive
Experience
autoelectric of America, Inc. June 2007 - Present
Conexia, S.A. de C.V. October 2004 - June 2007
TeleTech July 2001 - October 2004
Skills
Call Center, Customer Relations, Logistics, Customer Service, Team Leadership, Microsoft Office, Problem Solving, Product Costing, Quote Preparation, Staff Supervision, Delegation, High Performance Teams, Team Synergy, Call Centers, Leadership, Automotive, Time Management, Sales, Customer Satisfaction, Analytics, Training, Process Improvement, Operations Management, Continuous Improvement, Workforce Management, Cross-functional Team..., Team Management, Customer Experience, Outsourcing, CRM, Forecasting, Purchasing, Product Development, Negotiation, Account Management, Manufacturing
Education
Universidad del Valle de Atemajac 2001 — 2004
Industrial and Systems Engineering
Texas A&M University 1994 — 1997
autoelectric of America, Inc. June 2007 - Present
Conexia, S.A. de C.V. October 2004 - June 2007
TeleTech July 2001 - October 2004
Skills
Call Center, Customer Relations, Logistics, Customer Service, Team Leadership, Microsoft Office, Problem Solving, Product Costing, Quote Preparation, Staff Supervision, Delegation, High Performance Teams, Team Synergy, Call Centers, Leadership, Automotive, Time Management, Sales, Customer Satisfaction, Analytics, Training, Process Improvement, Operations Management, Continuous Improvement, Workforce Management, Cross-functional Team..., Team Management, Customer Experience, Outsourcing, CRM, Forecasting, Purchasing, Product Development, Negotiation, Account Management, Manufacturing
Education
Universidad del Valle de Atemajac 2001 — 2004
Industrial and Systems Engineering
Texas A&M University 1994 — 1997
Barbara M. Johnson's TeleTech Experience October 2000 - June 2007
Job Corporate Human Resources Manager at VT Milcom
Industry Government Relations
Experience
VT Milcom June 2008 - Present
End to End (Northrop Grumman) July 2007 - June 2008
TeleTech October 2000 - June 2007
Canon, ITS October 1999 - November 2000
Bernard C. Harris Publishing July 1996 - September 1999
Newport News General Hospital September 1986 - June 1994
Education
Tidewater Tech Career College 1998 — 1999
Associates, Computer Specialist
Strome College of Business
Certification, Professional Human Resource Management
VT Milcom June 2008 - Present
End to End (Northrop Grumman) July 2007 - June 2008
TeleTech October 2000 - June 2007
Canon, ITS October 1999 - November 2000
Bernard C. Harris Publishing July 1996 - September 1999
Newport News General Hospital September 1986 - June 1994
Education
Tidewater Tech Career College 1998 — 1999
Associates, Computer Specialist
Strome College of Business
Certification, Professional Human Resource Management
D Richard Archie's TeleTech Experience December 2009 - September 2010
Job Call Center Management, Training & Outsourcing
Industry Telecommunications
Experience
The Standard December 2010 - March 2015
TeleTech December 2009 - September 2010
TeleTech January 2009 - December 2009
ACS August 2006 - April 2008
Affiliated Computer Services January 2005 - September 2006
LiveBridge September 2004 - August 2006
LiveBridge June 2002 - August 2004
Skills
Vendor Management, Management, Training, Project Management, Telecommunications, Process Improvement, Leadership, Customer Service, Performance Management, Team Leadership, Recruiting, Call Centers, Human Resources, Program Management, Change Management, Business Analysis
Education
The Evergreen State College 1997 — 1999
BA, Liberal Arts/Theater
State University of New York College at Fredonia 1990 — 1994
BA, Music Education
The Standard December 2010 - March 2015
TeleTech December 2009 - September 2010
TeleTech January 2009 - December 2009
ACS August 2006 - April 2008
Affiliated Computer Services January 2005 - September 2006
LiveBridge September 2004 - August 2006
LiveBridge June 2002 - August 2004
Skills
Vendor Management, Management, Training, Project Management, Telecommunications, Process Improvement, Leadership, Customer Service, Performance Management, Team Leadership, Recruiting, Call Centers, Human Resources, Program Management, Change Management, Business Analysis
Education
The Evergreen State College 1997 — 1999
BA, Liberal Arts/Theater
State University of New York College at Fredonia 1990 — 1994
BA, Music Education
Adriana Carpenter's TeleTech Experience May 2008 - November 2013
Job Chief Accounting Officer, VP at Ping Identity
Industry Computer Software
Experience
Ping Identity November 2013 - Present
TeleTech May 2008 - November 2013
PricewaterhouseCoopers November 1996 - May 2008
Texas Instruments August 1992 - November 1996
Skills
Accounting, Financial Reporting, US GAAP, Internal Controls, Revenue Recognition, IFRS, Big 4, SEC reporting, Audit, SOX, CPA
Education
Texas A&M University 1988 — 1992
BBA, Finance, Magna cum Laude
University of Texas at Dallas - Naveen Jindal School of Management
Master’s Degree, Accounting
Ping Identity November 2013 - Present
TeleTech May 2008 - November 2013
PricewaterhouseCoopers November 1996 - May 2008
Texas Instruments August 1992 - November 1996
Skills
Accounting, Financial Reporting, US GAAP, Internal Controls, Revenue Recognition, IFRS, Big 4, SEC reporting, Audit, SOX, CPA
Education
Texas A&M University 1988 — 1992
BBA, Finance, Magna cum Laude
University of Texas at Dallas - Naveen Jindal School of Management
Master’s Degree, Accounting
Steve Burkett's TeleTech Experience 2010 - 2012
Job Sr. Partner Manager at EMC
Industry Telecommunications
Experience
EMC 2012 - Present
TeleTech 2010 - 2012
Qwest Communications 2008 - 2010
Qwest Communications 2007 - 2007
Qwest Communications 2005 - 2007
Qwest Communications 2003 - 2005
Qwest Communications 2003 - 2003
Qwest Communications 2000 - 2002
Qwest Communications 1999 - 2000
Texas Health Resources 1993 - 1998
Skills
Management, Complexity Reduction, Program Management, Process Improvement, Solution Selling, Managed Services, Leadership, Telecommunications, Forecasting, Performance Improvement, Performance Management, Cross-functional Team..., Strategic Planning, Project Management, Business Process..., SaaS, Call Centers, Business Strategy, Finance, Cost Benefit, Start-ups, Vendor Management, High Performance Teams, Cloud Computing, Strategy, Outsourcing, Salesforce.com, Professional Services, Strategic Partnerships, Analysis
Education
Texas Tech University
MBA, Business Administration and Management
Texas Tech University Health Sciences Center
Certificate of Professional Study, Health Organization Management
Texas Christian University
BBA, Business Administration and Management
EMC 2012 - Present
TeleTech 2010 - 2012
Qwest Communications 2008 - 2010
Qwest Communications 2007 - 2007
Qwest Communications 2005 - 2007
Qwest Communications 2003 - 2005
Qwest Communications 2003 - 2003
Qwest Communications 2000 - 2002
Qwest Communications 1999 - 2000
Texas Health Resources 1993 - 1998
Skills
Management, Complexity Reduction, Program Management, Process Improvement, Solution Selling, Managed Services, Leadership, Telecommunications, Forecasting, Performance Improvement, Performance Management, Cross-functional Team..., Strategic Planning, Project Management, Business Process..., SaaS, Call Centers, Business Strategy, Finance, Cost Benefit, Start-ups, Vendor Management, High Performance Teams, Cloud Computing, Strategy, Outsourcing, Salesforce.com, Professional Services, Strategic Partnerships, Analysis
Education
Texas Tech University
MBA, Business Administration and Management
Texas Tech University Health Sciences Center
Certificate of Professional Study, Health Organization Management
Texas Christian University
BBA, Business Administration and Management
Melanie Pruitt's TeleTech Experience 2002 - 2004
Job Unit Manager at Boston Financial Data Services
Industry Financial Services
Experience
Boston Financial Data Services January 2011 - Present
DST Systems April 2007 - June 2011
Sedona Staffing Services 2004 - 2007
Teletech 2002 - 2004
SOS Staffing 2002 - 2002
Yoh 2000 - 2002
Skills
Training, Performance Management, New Hire Orientations, Interviews, Human Resources, Applicant Tracking..., Management, Coaching, Onboarding
Education
The University of Kansas 1996 — 2000
BGS, Communication Studies
Boston Financial Data Services January 2011 - Present
DST Systems April 2007 - June 2011
Sedona Staffing Services 2004 - 2007
Teletech 2002 - 2004
SOS Staffing 2002 - 2002
Yoh 2000 - 2002
Skills
Training, Performance Management, New Hire Orientations, Interviews, Human Resources, Applicant Tracking..., Management, Coaching, Onboarding
Education
The University of Kansas 1996 — 2000
BGS, Communication Studies
Eric Bunker's TeleTech Experience 1997 - 2002
Job Sales Professional at DiVal Safety Equipment
Industry Wholesale
Experience
DiVal Safety January 2003 - Present
TeleTech 1997 - 2002
Skills
Sales Management, Key Account Management, Account Management, B2B, Sales, Sales Operations, Direct Sales, New Business Development, Selling, Pricing, Negotiation, Inventory Management, Team Building, Sales Process, Cold Calling, Contract Negotiation
Education
State University of New York College at Buffalo 1988 — 1992
BA Psychology, Psychology, Fine Arts, Statistics
DiVal Safety January 2003 - Present
TeleTech 1997 - 2002
Skills
Sales Management, Key Account Management, Account Management, B2B, Sales, Sales Operations, Direct Sales, New Business Development, Selling, Pricing, Negotiation, Inventory Management, Team Building, Sales Process, Cold Calling, Contract Negotiation
Education
State University of New York College at Buffalo 1988 — 1992
BA Psychology, Psychology, Fine Arts, Statistics
Jason Moreno's TeleTech Experience February 2015 - Present
Job Talent Acquistion Manager at Teletech, McAllen, TX
Industry Human Resources
Experience
TeleTech February 2015 - Present
Convergys February 2012 - February 2015
Chasesource LP July 2011 - February 2012
Valley Grande Institute for Academic Studies July 2010 - July 2011
Workforce Solutions - Lower Rio March 2005 - January 2010
Select-Staff March 2004 - March 2005
SHRM-RGV 2001 - 2005
Express Personnel Services March 2001 - March 2004
Skills
Recruitment/Retention, Applicant Tracking..., Talent Acquisition, Interviewing, Technical Recruiting, Employee Relations, Sourcing, Full-cycle Recruiting, College Recruiting, Talent Management, Hiring, Contract Recruitment, Cold Calling, Executive Search, HRIS, Onboarding, Performance Management, Coaching, Organizational..., Strategic Planning, Leadership Development, Permanent Placement, Salary Negotiation, Public Speaking, Social Media, Staffing Industry, Staffing Services, Resume Writing, HR Consulting, Change Management, New Business Development, Temporary Staffing, Account Management, Human Resources, Employee Engagement, Marketing, PeopleSoft, Employer Branding, Call Center, Job Fairs, Recruiting, Temporary Placement, CRM, Leadership, Interviews, Business Development, Screening Resumes, Benefits Negotiation
Education
University of Texas- Pan
Tarleton State University
TeleTech February 2015 - Present
Convergys February 2012 - February 2015
Chasesource LP July 2011 - February 2012
Valley Grande Institute for Academic Studies July 2010 - July 2011
Workforce Solutions - Lower Rio March 2005 - January 2010
Select-Staff March 2004 - March 2005
SHRM-RGV 2001 - 2005
Express Personnel Services March 2001 - March 2004
Skills
Recruitment/Retention, Applicant Tracking..., Talent Acquisition, Interviewing, Technical Recruiting, Employee Relations, Sourcing, Full-cycle Recruiting, College Recruiting, Talent Management, Hiring, Contract Recruitment, Cold Calling, Executive Search, HRIS, Onboarding, Performance Management, Coaching, Organizational..., Strategic Planning, Leadership Development, Permanent Placement, Salary Negotiation, Public Speaking, Social Media, Staffing Industry, Staffing Services, Resume Writing, HR Consulting, Change Management, New Business Development, Temporary Staffing, Account Management, Human Resources, Employee Engagement, Marketing, PeopleSoft, Employer Branding, Call Center, Job Fairs, Recruiting, Temporary Placement, CRM, Leadership, Interviews, Business Development, Screening Resumes, Benefits Negotiation
Education
University of Texas- Pan
Tarleton State University
Alexandra Williamson's TeleTech Experience 1994 - 1998
Job Experienced International IT Program Manager
Industry Information Technology and Services
Experience
IBS Interprit 2006 - 2007
Teracore, Inc. 2004 - 2006
Cable & Wireless UK 2001 - 2003
Worldport 2000 - 2001
Cable & Wireless USA 1998 - 2000
TeleTech 1994 - 1998
ICQ Network 1991 - 1994
Weil Gotshal and Manges 1989 - 1991
Skills
SDLC, PMO
Education
The George Washington University 1985 — 1989
M.A., International Relations and Economics
IBS Interprit 2006 - 2007
Teracore, Inc. 2004 - 2006
Cable & Wireless UK 2001 - 2003
Worldport 2000 - 2001
Cable & Wireless USA 1998 - 2000
TeleTech 1994 - 1998
ICQ Network 1991 - 1994
Weil Gotshal and Manges 1989 - 1991
Skills
SDLC, PMO
Education
The George Washington University 1985 — 1989
M.A., International Relations and Economics
Safiyya Haqq's TeleTech Experience August 2010 - Present
Job Owner at Sophie's Place
Industry Restaurants
Experience
TeleTech August 2010 - Present
Sophie's Place December 2008 - Present
Rainbow School Alliance for Youth Success August 1998 - July 2006
Rainbow School 1998 - 2006
Skills
Public Speaking, Microsoft Office, Social Media, Strategic Planning, Leadership Development, Fundraising, Nonprofits, Editing, Leadership, Event Planning, Customer Service, Teaching, Management, Microsoft Word
Education
State University of New York Empire State College
BS, Business Management
TeleTech August 2010 - Present
Sophie's Place December 2008 - Present
Rainbow School Alliance for Youth Success August 1998 - July 2006
Rainbow School 1998 - 2006
Skills
Public Speaking, Microsoft Office, Social Media, Strategic Planning, Leadership Development, Fundraising, Nonprofits, Editing, Leadership, Event Planning, Customer Service, Teaching, Management, Microsoft Word
Education
State University of New York Empire State College
BS, Business Management
Wesley Simmons's TeleTech Experience December 2010 - Present
Job
Industry Information Technology and Services
Experience
TeleTech December 2010 - Present
The University of Findlay September 2009 - April 2010
kgb_ May 2009 - August 2009
Forest City Technologies, Inc. June 2007 - August 2007
McDonald's May 2005 - March 2006
Skills
Process Improvement, Troubleshooting, Customer Satisfaction, Networking, Technical Support, Customer Service, Social Media
Education
University of Findlay 2006 — 2010
BS, Computer Science: Computer Systems
Keystone High School 2002 — 2006
TeleTech December 2010 - Present
The University of Findlay September 2009 - April 2010
kgb_ May 2009 - August 2009
Forest City Technologies, Inc. June 2007 - August 2007
McDonald's May 2005 - March 2006
Skills
Process Improvement, Troubleshooting, Customer Satisfaction, Networking, Technical Support, Customer Service, Social Media
Education
University of Findlay 2006 — 2010
BS, Computer Science: Computer Systems
Keystone High School 2002 — 2006
Brian Bleike's TeleTech Experience October 2014 - Present
Job Technology Strategy Advisor ServiceNow ITSM at TeleTech
Industry Information Technology and Services
Experience
TeleTech October 2014 - Present
Colorado Springs Utilities January 2007 - October 2014
Colorado Springs Utilities January 2004 - December 2006
colorado springs utilities July 2001 - December 2003
Skills
IT Service Management, ITIL, IT Management, Incident Management, Service Management, Configuration Management, Problem Management, Service Level Management, Change Management, Project Management, Contract Management, Knowledge Management, Service Catalog, Service-Now, NERC CIP, Availability Management, Troubleshooting, Management, IT Operations, Visio, Data Center, NERC, Software Documentation, Integration, PMP, Enterprise Software, ServiceNow, ITIL Certified, Program Management
Education
Service-now 2011 — 2011
SA, Service-now Certified System Administrator
ITIL V3 Foundations 2010 — 2010
ITIL V3 Foundations, ITIL V3 Foundations Certification
ITIL V2 Practitioner 2009 — 2009
IPAD, IT Service Level & Financial Management
ITIL V2 Foundations 2007 — 2007
ITIL V2 Foundations, ITIL Foundations Certification
Texas A&M University 1983 — 1987
Bachelor of Science, Electrical Engineering
TeleTech October 2014 - Present
Colorado Springs Utilities January 2007 - October 2014
Colorado Springs Utilities January 2004 - December 2006
colorado springs utilities July 2001 - December 2003
Skills
IT Service Management, ITIL, IT Management, Incident Management, Service Management, Configuration Management, Problem Management, Service Level Management, Change Management, Project Management, Contract Management, Knowledge Management, Service Catalog, Service-Now, NERC CIP, Availability Management, Troubleshooting, Management, IT Operations, Visio, Data Center, NERC, Software Documentation, Integration, PMP, Enterprise Software, ServiceNow, ITIL Certified, Program Management
Education
Service-now 2011 — 2011
SA, Service-now Certified System Administrator
ITIL V3 Foundations 2010 — 2010
ITIL V3 Foundations, ITIL V3 Foundations Certification
ITIL V2 Practitioner 2009 — 2009
IPAD, IT Service Level & Financial Management
ITIL V2 Foundations 2007 — 2007
ITIL V2 Foundations, ITIL Foundations Certification
Texas A&M University 1983 — 1987
Bachelor of Science, Electrical Engineering
Efra Pruneda's TeleTech Experience July 2008 - October 2011
Job IT Manager at Arrow Electronics
Industry Outsourcing/Offshoring
Experience
Arrow Electronics October 2010 - Present
TeleTech July 2008 - October 2011
Dex One June 2005 - June 2008
Skills
Cross-functional Team...
Education
Tecnológico de Monterrey 1982 — 1986
Bachelor of Science, Software Engineering
Arrow Electronics October 2010 - Present
TeleTech July 2008 - October 2011
Dex One June 2005 - June 2008
Skills
Cross-functional Team...
Education
Tecnológico de Monterrey 1982 — 1986
Bachelor of Science, Software Engineering
Kanal Patel's TeleTech Experience 1995 - February 2002
Job Tax Consultant at H & R Block
Industry Retail
Experience
H & R Block January 2010 - Present
TeleTech 1995 - February 2002
Education
The Maharaja Sayajirao University of Baroda 1993 — 1994
M.Sc., Mathematics, Operations Research, Statastics
H & R Block January 2010 - Present
TeleTech 1995 - February 2002
Education
The Maharaja Sayajirao University of Baroda 1993 — 1994
M.Sc., Mathematics, Operations Research, Statastics
Brittany Corbett's TeleTech Experience 2011 - Present
Job Customer Service Representative at TeleTech
Industry Publishing
Experience
TeleTech 2011 - Present
Ohio State Calling January 2008 - June 2009
N/A June 2008 - August 2008
Education
The Ohio State University 2007 — 2011
B.A., English
Open Door Christian School 1999 — 2007
Diploma
TeleTech 2011 - Present
Ohio State Calling January 2008 - June 2009
N/A June 2008 - August 2008
Education
The Ohio State University 2007 — 2011
B.A., English
Open Door Christian School 1999 — 2007
Diploma
Tamika Bufford's TeleTech Experience July 2007 - June 2008
Job Student at Fortis College
Industry
Experience
T-Mobile August 2008 - January 2010
TeleTech July 2007 - June 2008
BellSouth October 2005 - October 2006
Cingular July 2004 - September 2005
BellSouth October 2000 - June 2004
Skills
Telephone Skills, Customer Service, Data Entry, Outlook, Fax, Customer Satisfaction, Billing, Word, Microsoft Office, Teamwork, Typing, Call Center, Problem Solving, PowerPoint, People Skills, Internet Explorer, Microsoft Works, Scheduling, Icd - 9, CPT, HCPCS, Appointment Scheduling, Medical Billing, Medical Terminology, Medical Coding
Education
Fortis College 2011 — 2012
Diploma, Health Records Technology
Strayer University
Bachelor of Business Administration (BBA), Accounting
T-Mobile August 2008 - January 2010
TeleTech July 2007 - June 2008
BellSouth October 2005 - October 2006
Cingular July 2004 - September 2005
BellSouth October 2000 - June 2004
Skills
Telephone Skills, Customer Service, Data Entry, Outlook, Fax, Customer Satisfaction, Billing, Word, Microsoft Office, Teamwork, Typing, Call Center, Problem Solving, PowerPoint, People Skills, Internet Explorer, Microsoft Works, Scheduling, Icd - 9, CPT, HCPCS, Appointment Scheduling, Medical Billing, Medical Terminology, Medical Coding
Education
Fortis College 2011 — 2012
Diploma, Health Records Technology
Strayer University
Bachelor of Business Administration (BBA), Accounting
Candice Palmer-Ferrell's TeleTech Experience July 2011 - Present
Job Customer Service Rep at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech July 2011 - Present
Skills
Call Center, Workforce Management, Customer Satisfaction, Call Center Development, Customer Experience, Avaya, Customer Service, Troubleshooting, Customer Support, Data Entry, Windows 7, Call Centers, Customer Service...
Education
Wayne County Community College District 2010 — 2013
Suffolk County Community College 1995 — 1997
Associates, Criminal Justice/Police Science
TeleTech July 2011 - Present
Skills
Call Center, Workforce Management, Customer Satisfaction, Call Center Development, Customer Experience, Avaya, Customer Service, Troubleshooting, Customer Support, Data Entry, Windows 7, Call Centers, Customer Service...
Education
Wayne County Community College District 2010 — 2013
Suffolk County Community College 1995 — 1997
Associates, Criminal Justice/Police Science
Amber Brummer's TeleTech Experience 2004 - 2009
Job
Industry Accounting
Experience
TeleTech 2004 - 2009
Grant Thornton LLP 2003 - 2004
KPMG 2002 - 2003
Arthur Andersen, LLP 2000 - 2002
Arthur Andersen 1999 - 1999
Education
The University of Texas at Austin 1999 — 2000
Master of Professional Accounting, Taxation
Texas Christian University 1995 — 1999
Bachelor of Business Administration (B.B.A.), Accounting and Finance
TeleTech 2004 - 2009
Grant Thornton LLP 2003 - 2004
KPMG 2002 - 2003
Arthur Andersen, LLP 2000 - 2002
Arthur Andersen 1999 - 1999
Education
The University of Texas at Austin 1999 — 2000
Master of Professional Accounting, Taxation
Texas Christian University 1995 — 1999
Bachelor of Business Administration (B.B.A.), Accounting and Finance
ana stanley's TeleTech Experience February 2010 - October 2011
Job au pair en au pair in america
Industry Mental Health Care
Experience
au pair in america June 2010 - Present
TeleTech February 2010 - October 2011
Education
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM
psicologia, Education/Teaching of Individuals with Autism
au pair in america June 2010 - Present
TeleTech February 2010 - October 2011
Education
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM
psicologia, Education/Teaching of Individuals with Autism
Harvey White's TeleTech Experience October 2012 - Present
Job csr at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech October 2012 - Present
Aerotek October 2007 - February 2010
Education
Tarrant County College 1985 — 1987
TeleTech October 2012 - Present
Aerotek October 2007 - February 2010
Education
Tarrant County College 1985 — 1987
Donal L.Peterson's TeleTech Experience July 2010 - Present
Job Customer Sevice Agent at Teletech
Industry Outsourcing/Offshoring
Experience
Teletech July 2010 - Present
Westcorp April 2010 - July 2011
Education
The University of Georgia 1981 — 1985
Bachelor of Education (B.Ed.), Education
Oakland High School 1951 — 1954
Graduation Certificate
Teletech July 2010 - Present
Westcorp April 2010 - July 2011
Education
The University of Georgia 1981 — 1985
Bachelor of Education (B.Ed.), Education
Oakland High School 1951 — 1954
Graduation Certificate
Lakisha Davis's TeleTech Experience July 2012 - December 2013
Job Volunteer at Army Community Services
Industry
Experience
Army Community Services January 2012 - Present
TeleTech July 2012 - December 2013
Davis Angel Babies January 2008 - December 2011
Walter Child Development Center April 2003 - October 2005
Children of the Light Daycare February 2001 - April 2003
Skills
Customer Service, Microsoft Office, Public Speaking, Management, Leadership, Microsoft Excel, Strategic Planning, Microsoft Word, Research, Project Management
Education
Liberty University 2015 — 2017
Family and Marriage Counseling, Human Services, General
SUNY Empire State College 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Psychology
Empires State College 2010 — 2014
Bachelor Degree, Human Services
Army Community Services January 2012 - Present
TeleTech July 2012 - December 2013
Davis Angel Babies January 2008 - December 2011
Walter Child Development Center April 2003 - October 2005
Children of the Light Daycare February 2001 - April 2003
Skills
Customer Service, Microsoft Office, Public Speaking, Management, Leadership, Microsoft Excel, Strategic Planning, Microsoft Word, Research, Project Management
Education
Liberty University 2015 — 2017
Family and Marriage Counseling, Human Services, General
SUNY Empire State College 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Psychology
Empires State College 2010 — 2014
Bachelor Degree, Human Services
Jeremy Tarwater's TeleTech Experience October 2002 - August 2009
Job Student at The Art Institute of Tucson
Industry Computer Games
Experience
Discount Cab Company July 2012 - May 2013
Afni, Inc. January 2012 - July 2012
RMS/iQOR November 2010 - May 2011
TeleTech October 2002 - August 2009
Dreamco Media, Inc. June 2007 - January 2009
Eegee's, Inc. March 2000 - October 2002
Skills
Unreal Engine 4, Autodesk Maya, Blender, Adobe Creative Suite, C#, JavaScript, HTML, Autodesk Mudbox, Unity3D, Customer Service, 3D Animation, xNormal
Education
The Art Institute of Tucson 2012 — 2015
Bachelor of Arts (B.A.), Game Art and Design
Discount Cab Company July 2012 - May 2013
Afni, Inc. January 2012 - July 2012
RMS/iQOR November 2010 - May 2011
TeleTech October 2002 - August 2009
Dreamco Media, Inc. June 2007 - January 2009
Eegee's, Inc. March 2000 - October 2002
Skills
Unreal Engine 4, Autodesk Maya, Blender, Adobe Creative Suite, C#, JavaScript, HTML, Autodesk Mudbox, Unity3D, Customer Service, 3D Animation, xNormal
Education
The Art Institute of Tucson 2012 — 2015
Bachelor of Arts (B.A.), Game Art and Design
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc