West Corporation
Industry: Telecommunications company
DescriptionWest Corporation is a private telecommunications services provider based in Omaha, Nebraska. It became a subsidiary of Apollo Global Management on October 11, 2017. Headquarters: Omaha, Nebraska, United States CEO: John Shlonsky (Nov 2017–) Number of employees: 9,659 (2018) Founded: 1986 Subsidiaries: InterCall, InXpo, Inc., Intrado,
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West Corporation Employees
West Corporation February 2013 - Present
Consolidated Graphics 2012 - 2013
Performance Group, Inc. 2010 - 2012
Kimball Office 1998 - 2010
Skills
New Business Development, New Markets Development, Business Development, Sales Process, Solution Selling, Sales, B2B, Customer Retention, Account Management, Selling, Multi-channel Marketing, Direct Sales, Business Intelligence, Technology Solutions, Salesforce.com, Customer Experience, Lead Generation, Team Building, Strategic Planning, Management, Marketing Strategy, Sales Management, Process Optimization, Client Relations
Education
University of Nebraska at Omaha
B.A., Business/Organizational Communications
OfficeMax October 2013 - Present
West Corporation April 2012 - September 2013
First National Bank of Omaha September 2009 - April 2011
First National Bank of Omaha September 2006 - September 2009
First National Bank of Omaha September 2002 - September 2006
First National Bank of Omaha September 2000 - September 2002
Skills
Unified Communications, Account Management, Telecommunications, Sales, Call Centers, Salesforce.com, Customer Service, Team Building, New Business Development, Process Improvement, Business Development, Strategic Planning, Vendor Management, Leadership, Operations Management, Microsoft Excel, Thought Leadership, Building Relationships, Sales Process, Credit, Banking, Sales Management, Finance, Loans, Mortgage Lending
Education
University of Nebraska at Omaha 1997 — 2001
West Corporation July 2012 - Present
The Auto Club Group November 2011 - July 2012
Culligan May 2004 - November 2011
Skills
Mathematics, Microsoft Excel, SQL, Research, SPSS, Microsoft Office, Troubleshooting, Linux, Customer Satisfaction, Customer Service, Telecommunications, Creating/Delivering...
Education
University of Nebraska at Kearney 2004 — 2011
Bachelor of Science (B.S.), Mathematics and Pscychology
First Data Corporation 2015 - Present
West Corporation April 2013 - Present
Cerner Corporation June 2012 - March 2013
PAXUS LLC January 2010 - June 2012
UNIVERSITY OF NEBRASKA, OMAHA January 2009 - May 2011
MediGrafix Inc June 2009 - December 2009
UNIVERSITY OF NEBRASKA, OMAHA June 2009 - December 2009
Satyam Computer Services March 2006 - September 2006
Embedit Solutions Ltd June 2006 - August 2006
Truba Institute of Engineering January 2005 - April 2005
Skills
Perl, Java, Microsoft SQL Server, C#, XML, PL/SQL, JavaScript, C++, C, Oracle, ASP.NET, Linux, Databases, MySQL, Visual Basic, Visio, JSP, Programming Languages, Scripting
Education
The Peter Kiewit Institute 2007 — 2011
M.S, Computer Science; Database Management
University of Nebraska at Omaha 2007 — 2011
Master of Science (MS), Data Modeling/Warehousing and Database Administration, 3.65
University of Pune 2005 — 2006
Diploma, Advanced Digital Systems and Design
RGPV University 2001 — 2005
Bachelor of Engineering, Electrical and Electronics
Inceptia October 2010 - Present
West Corporation September 2009 - September 2010
West Corporation October 2005 - September 2009
Skills
Lead Generation, Direct Marketing, Marketing Communications, Marketing Strategy, Email Marketing, Marketing, Social Media Marketing, Advertising, Social Media, Copywriting, Event Planning, Sales, Public Relations, Strategic Planning, Marketing Research, Market Research, Management, Training, Trade Shows, Nonprofits, B2B, Salesforce.com, Account Management, CRM
Education
University of Nebraska at Omaha
Bachelor of Science (B.S.), Business Administration
Hy-Vee September 2014 - Present
Goodcents subs October 2012 - June 2014
State Farm April 2011 - September 2012
West Corporation October 2011 - May 2012
HyVee Foods Inc. March 2006 - April 2011
Skills
Customer Service, Information Security, Claims Handling, Phone Etiquette, Report Writing
Education
University of Nebraska at Omaha 2013 — 2016
Metropolitan Community College 2008 — 2015
Millard West High 2003 — 2007
Sitel August 2014 - Present
Planet Group, Inc. August 2013 - March 2014
Dell December 2011 - August 2012
Infogroup December 2010 - August 2011
West Corporation August 2008 - August 2010
Oriental Trading Company December 2000 - July 2007
University of Nebraska Medical Center June 1984 - September 1989
Skills
Computer Hardware, Computer Maintenance, Computer Network..., Computer Operations, Help Desk Support, Operating Systems, Email Clients, Crystal Reports, Customer Service, Troubleshooting, Information Technology, Vendor Management
Education
University of Nebraska 1984 — 1988
Bachelor of Arts (B.A.), Business Administration and Management, General, 3.0
University of Nebraska at Omaha 1984 — 1988
Bachelor's degree, Business Administration and Management, General, 3.0
Vail Resorts February 2013 - Present
Vail Resorts November 2012 - January 2013
West Corporation June 2012 - September 2012
West Corporation March 2012 - May 2012
West Corporation July 2011 - February 2012
Skills
Revenue Analysis, Data Analysis, Team-oriented, Customer Service, Customer Retention, Employee Training, Interpersonal..., Sports Analysis, Growth Investing, Management, Leadership, Team Building, Sales, Sports, Fantasy Sports
Education
University of Nebraska at Omaha 2010 — 2011
Bachelor of Business Administration (B.B.A.), Marketing
University of Nebraska-Lincoln 2008 — 2010
Javlin Capital LLC April 2013 - Present
West Corporation 2007 - March 2013
Omnium Worldwide, Inc January 2002 - October 2007
Omnium Worldwide, Inc April 2000 - January 2002
Skills
Executive Management, Leadership, Strategic Planning, Operations Management, Process Improvement, Cross-functional Team..., Strategy, Analytics, Financial Analysis, Vendor Management, Call Centers, Budgets, Quality Assurance, Analysis, Customer Service, Six Sigma, Human Resources, Product Development, Bottom Line Results
Education
University of Nebraska at Omaha
MBA
University of Nebraska at Omaha
BSBA, Accounting
West Corporation January 2015 - Present
Sogeti June 2009 - January 2015
Inetium April 2007 - May 2009
Ancillary Care Management September 2006 - April 2007
Raytheon Company May 2004 - September 2006
Skills
SharePoint, .NET, Agile Methodologies, Microsoft SQL Server, Microsoft Office..., C#, SSRS, SQL, IIS, Public Speaking, SharePoint Designer, Portals, Microsoft Technologies, Collaboration Solutions, Business Analysis, Requirements Analysis, Solution Architecture, PowerView, PowerPivot, Information Architecture, Powershell, Windows Server, Microsoft Office, User Groups, InfoPath, T-SQL, HTML, Social Media, Networking, Software Development, Building Relationships, SharePoint Server
Education
University of Nebraska at Omaha 2000 — 2004
Bachelor of Science, Computer Science
West Corporation October 2014 - Present
Family Fun Center XL September 2002 - Present
Boys Town September 2013 - October 2014
West Corporation July 2012 - September 2013
Cox Communications July 2011 - January 2012
Skills
Recruiting, Human Resources, Employee Relations, Microsoft Office, Interviews, Customer Service, New Hire Orientations, PeopleSoft, College Recruiting, Advertising, Program Management, Marketing Communications, InDesign, Mass Hiring, Taleo, Compliance, Talent Acquisition, Talent Scouting, Talent Pipelining, Talent Mining, Social Media Marketing, Social Media, Applicant Tracking..., Training, Leadership, Team Building, Management, Onboarding, Sourcing, Employee Training, Time Management
Education
University of Nebraska at Omaha 2003 — 2010
Bachelor of Arts (BA), Communication, General
University of Nebraska at Omaha 2003 — 2010
Bachelor of Arts in Communications, Public Relations, Advertising, and Applied Communication
CMIT Solutions of West Omaha November 2014 - Present
Apex Systems November 2013 - October 2014
Alegent Creighton Health June 2012 - November 2013
West Corporation February 2007 - June 2012
West Interactive Services August 2004 - February 2007
West Interactive Services April 2004 - August 2004
Oriental Trading Company August 2003 - April 2004
The Jones Store May 2002 - July 2003
Skills
Visio, SDLC, Requirements Analysis, Business Analysis, Software Project..., Integration, Systems Analysis, Enterprise Software, Networking, Team Building, Information Technology, Strategic Planning, Vendor Management, Program Management, Process Improvement, Management, Leadership
Education
University of Nebraska at Kearney 1998 — 2002
BSc, CSIS/Business Administration
West Corporation September 2003 - Present
Alorica September 2003 - Present
Goodrich Program - University of Nebraska Omaha 2013 - 2014
Reznicek Investments October 1997 - April 2003
Idelman Telemarketing 1993 - 1995
Idelman Telemarketing 1993 - 1995
Skills
Call Centers, Customer Satisfaction, Customer Service, Operations Management, Team Management, Quality Assurance, Process Improvement, Microsoft Office, Team Building, Content Writing, Public Speaking, Training, Leadership, Blogging, Sales, Technical Support, Mentoring, Personal Development, Organization, Management, Team Leadership, Vendor Management, Account Management, Customer Experience, Copy Editing, Direct Response
Education
University of Nebraska at Omaha 2011 — 2015
Bachelor's Degree, Sociology, 3.40 GPA
West Corporation December 2014 - Present
West Corporation September 2012 - Present
Skills
Strategic Communications, Program Management, Organizational..., Cross-functional Team..., Customer Experience, Staff Retention, Consulting, Sales Management, Reporting Systems, B2B, Recruiting, Employee Relations, Account Management, Interviews, Customer Service, Management, Team Building, Leadership, Training, Employee Training, New Business Development, Leadership Development, Coaching, Social Media, Marketing, Time Management, Sales, Networking, College Recruiting, Cold Calling, Hiring, Sourcing, Human Resources, Talent Acquisition, Customer Satisfaction, Applicant Tracking..., Technical Recruiting, Vendor Management, Onboarding, Team Leadership, Temporary Placement, Staffing Services, CRM, Screening Resumes, Information Technology, PeopleSoft, Contract Recruitment, Screening, Internet Recruiting, Benefits Negotiation
Education
University of Nebraska at Omaha 1995 — 2000
Bachelor of Science, Broadcast Communications; Business Marketing, 3.8
West Corporation October 2014 - Present
West Corporation September 2014 - October 2014
International Consulting Group, Inc July 2014 - August 2014
Carlos O'Kelly's January 2014 - May 2014
Royal Engineered Composites June 2013 - December 2013
Krull Agency, Inc. January 2013 - June 2013
The Buckle September 2011 - May 2012
Skills
Teamwork, Time Management, Team Leadership, Leadership, Customer Service, Customer Satisfaction, Human Resources, Recruiting, Interviews, Hiring, Training, PeopleSoft, Taleo, Screening Resumes, Phone Screening, Job Fairs, Call Centers, Sales, Highly responsible, Highly Adaptive, Outlook, Organization, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Access
Education
University of Nebraska at Kearney 2009 — 2013
Bachelor of Science (BS), Business Administration - Management Emphasis
Minden High School 2005 — 2009
Yahoo October 2014 - Present
eFrame May 2013 - May 2014
West Corporation January 2012 - January 2014
DatabaseUSA August 2012 - December 2012
eFrame February 2012 - August 2012
USA TODAY January 2008 - October 2010
Skills
Telemarketing, Customer Service, Customer Satisfaction, Account Management, Sales Support, Customer Relations, Sales Management, Hiring, Client Services, Billing, B2B, Promotions, Inventory Management, Contract Negotiations, Outlook, Advertising, Problem Solving, Retail, Lead Generation, Vendor Relations, Consultative Selling, Direct Mail, Team Building, Budgeting, New Business Development, Word, Budget Management, P&L Management, Merchandising, Direct Marketing, Microsoft Office, Strategic Planning, Excel, Time Management, Marketing Strategy, Team Leadership, Scheduling, Mentoring, Vendor Management, Social Media, Supervisory Skills, Forecasting, Online Marketing, Coaching, Product Management, Negotiation, PowerPoint, Selling, Sales Operations, Leadership
Education
University of Nebraska at Omaha
B.S., Journalism: Advertising & Public Relations
West Corporation March 2001 - Present
Skills
IVR, Program Management, Call Center, Telecommunications, SaaS, Project Planning, Customer Satisfaction, Vendor Management, Analysis, Customer Experience, Business Strategy, Management, Budgets, Call Centers, CRM, Leadership, Outsourcing, Account Management, Customer Retention, Workforce Management, Product Management, Process Improvement, Training, Team Leadership, Unified Communications, VoIP, Cross-functional Team..., Telephony, Troubleshooting, Salesforce.com, Contact Centers
Education
University of Nebraska at Omaha 1989 — 1991
BS, Criminal Justice
University of Nebraska at Kearney 1987 — 1989
BS, Criminal Justice
West Corporation September 2011 - Present
West Corporation August 2007 - October 2011
West Corporation March 2007 - August 2007
West Corporation 2006 - 2007
West Corporation 2006 - 2006
LNJ & B Enterprise March 2003 - 2006
Skills
Employee Relations, Staff Development, Executive Management, Performance Management, Onboarding, PeopleSoft, Talent Acquisition, HR Policies, Leadership Development, Recruiting, Coaching, Talent Management, Training, Process Improvement, Team Building, Change Management, Call Center, Hiring, Management, Call Centers, Interviews, New Hire Orientations, Human Resources, Personnel Management, FMLA
Education
Bellevue University 2012 — 2014
Master of Business Administration (M.B.A.), Finance, General
University of Nebraska at Omaha 2003 — 2006
Business Administration, Management and Human Resource Management
Creighton Prep 2000 — 2002
Daniel J. Gross 1998 — 2000
PICKUP, LLC January 2015 - Present
Arise Virtual Solutions Inc. January 2010 - January 2015
West Corporation September 2001 - January 2010
United States Army Reserve July 1998 - July 2006
Skills
Profit & Loss Management, Strategy Development, Strategic Analysis, International Business, BPO, Workforce Management, Organizational Design, Leadership Development, Cross-functional Team..., People Management, Virtual Teams, Client Services, New Business Development, Change Management, Process Improvement, Product Development, Analysis, Project Implementation, Microsoft Office, C++, Technology Integration, Call Center, Call Centers, Strategy, Budgets, Management, Start-ups, P&L Management, Leadership, Team Leadership, Forecasting, Business Analysis, Financial Services, Outsourcing, Customer Service, Recruiting, Integration, Project Management, E-commerce, Business Process, Business Strategy, Vendor Management
Education
University of Nebraska at Omaha 2008 — 2011
MBA, Management, International Business Emphasis
University of Nebraska at Omaha 1999 — 2007
BSBA, Business Economics
Omaha Central High School 1994 — 1997
Omaha Cathedral High School 1993 — 1994
Jelecos September 2013 - Present
West Corporation August 2011 - September 2013
Harland Technology Services June 2000 - August 2011
Harland Technology Services June 1998 - May 2000
Harland Technology Services June 1997 - June 1998
Harland Technology Services June 1992 - June 1997
Harland Technology Services May 1987 - June 1992
Skills
Solution Selling, Sales Process, Account Management, Salesforce.com, Direct Sales, Strategic Planning, Channel Partners, Sales Management, Strategic Partnerships, Selling Skills, Lead Generation, Sales Training, Sales Management..., Offer Development, Technology Solutions, Business Strategy, Team Building, IT Strategy
Education
University of Nebraska at Omaha
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Object Partners, Inc. August 2011 - Present
Mutual of Omaha June 2013 - June 2014
Northern Natural Gas August 2011 - June 2013
Lockheed Martin September 2006 - August 2011
West Corporation April 2005 - September 2006
Raytheon December 2003 - April 2005
Union Pacific Railroad June 2000 - December 2003
Interact Incorporated September 1999 - April 2000
Allstate September 1998 - August 1999
Skills
JavaScript, Hibernate, Web Applications, AJAX, Java, CSS, Weblogic, Spring, Groovy, Software Development, Eclipse, Grails, Web Services, Software Engineering, Programming, SQL, JSP, jQuery, Tomcat, Unix, C++, JUnit, Architecture, HTML, SOA, Subversion, Java Enterprise Edition, Linux, Performance Tuning, JMS, Websphere, Mobile, REST
Education
University of Nebraska at Omaha 2002 — 2010
MS, Computer Science
University of Nebraska-Lincoln 1996 — 2000
BS, Computer Science
TripIt May 2012 - October 2014
Rearden Commerce October 2011 - March 2012
West Corporation August 2010 - August 2011
West Corporation December 2006 - August 2010
West Corporation May 2005 - November 2006
Ind-Telesoft (Now Openera tech) October 2000 - August 2003
Skills
Telecommunications, Services Development, Software Development, IVR, Requirements Gathering, Web Development, Report Generation, Great Communication, CRM, Project Management, Business Development, Web Services, Software Design, Testing
Education
University of Nebraska at Omaha 2003 — 2005
MS in Computer Science, Telecommunication
West Corporation August 2014 - Present
West Corporation February 2013 - August 2014
West Corporation August 2006 - February 2013
Skills
Unix, Linux, Shell Scripting, Unix Shell Scripting, Perl, System Administration, Data Center, PHP, Web Development, phpMyAdmin, VoIP, TCP/IP, Windows Server, Apache, Servers, DNS, Red Hat Linux, Network Administration, Disaster Recovery, Operating Systems, Active Directory, Microsoft SQL Server, Network Security, Firewalls, Cisco Technologies, Virtualization, Solaris, VMware, AIX, VMware ESX, IIS, Troubleshooting
Education
University of Nebraska at Omaha 2002 — 2005
Masters of Science, Computer Science
University of Nebraska-Lincoln 1997 — 2001
Bachelors of Science, Computer Science
TSYS Merchant Solutions April 2012 - Present
DOT.Comm May 2009 - December 2011
DOT.Comm August 2004 - May 2009
West Corporation 1986 - 2004
Skills
COBIT, NIST, Security, Change Management, Integration, Analysis, Governance, Policy, Planning, Data Center, Disaster Recovery, Strategic Planning, IT Management, IT Service Management, Application Development, Team Building, Process Improvement, Customer Relations, Information Security..., IT Audit, IT Governance, Business Analysis, ITIL, Information Security..., Business Continuity, Vendor Management, IT Strategy, Software Development, Information Technology, Management, Risk Management, Information Security, Leadership, Strategy, SDLC, CRM, Business Intelligence
Education
University of Nebraska at Omaha 1980 — 1985
Institute of Computer Science
Programming Certificate
PayPal August 2011 - Present
InfoGroup April 2010 - August 2011
InfoGroup January 2009 - April 2010
Interactive Prospect Targeting Limited (IPT) July 2007 - October 2008
Vente, Inc. November 2006 - June 2007
West Corporation August 2002 - November 2006
Skills
Lead Generation, Email Marketing, Direct Marketing, Customer Acquisition, Online Advertising, Marketing, Management, Sales Operations, Salesforce.com, E-commerce, Project Management, Sales, Analytics, Online Marketing, Digital Marketing
Education
eCornell Dean Johnson School of Management Cornell University 2014 — 2014
Data-Driven Marketing Certificate
eCornell Dean Johnson School of Management Cornell University 2013 — 2013
Marketing Strategy Certificate
University of San Francisco 2012 — 2012
Masters Certificate, Internet Marketing
University of Nebraska at Kearney 1996 — 2001
BS, Organization Communication
Caesars Entertainment Corporation October 2014 - Present
Caesars Entertainment Corporation April 2013 - October 2014
West Corporation August 2012 - March 2013
Antelope Newspaper, University of Nebraska January 2012 - May 2012
Valley Medical Management Services, LLC September 2010 - January 2012
Skills
Presentations, Photoshop, Photography, Communication, Organizational Culture, Team Building, Team Leadership, Team-oriented, Group Work, Group Discussions, Decision, Conflict Management, Relational Development, InDesign, Microsoft Word, PowerPoint, Microsoft Excel, Time Management, Problem Solving, Oracle HR, Recruiting, Medical Billing, Data Entry, Editing, New Hire Orientations, Employee Training, Training, Customer Service, Human Resources
Education
University of Nebraska at Kearney 2008 — 2012
Bachelor of Science Degree, Organizational Communication; an emphasis in Business and Journalism
Ainsworth High School
High School Diploma
Navy Federal Credit Union July 2012 - Present
FriendFinder Networks November 2003 - April 2012
Streamray October 2003 - April 2012
Client Development Services January 2003 - August 2003
Discount Firearms, Inc. March 1998 - August 2003
eConnections April 2000 - March 2001
Marshall Industries (AVNET Electronics) February 1996 - April 2000
Bonanza Materials, Inc. October 1994 - February 1996
Omaha Steel Castings August 1992 - March 1994
West Corporation August 1989 - February 1994
Skills
Customer Service, Quality Assurance, Call Centers, Online Marketing, Microsoft Office, Online Advertising, Call Center, Social Media, Account Management, Windows, Strategic Planning, Outsourcing, Social Networking, Contract Management, Government Contracting, Production Schedules, Microsoft Word, Quality Auditing, Process Scheduler, Web Development, PowerPoint, Sales Management, Team Building, Event Management, User Interface Design, Workforce Management, Management, Legal Compliance, Recruiting, System Administration, E-commerce, Microsoft Excel, Customer Relations, Excel, Word, Compliance Management, Compliance Audits, Scheduling, Workflow Analysis, Firearms Safety &..., Photography, Digital Photography
Education
University of Nebraska at Omaha 1987 — 1992
Complete Music October 2012 - Present
West Corporation August 2011 - October 2012
AT&T Mobility February 2011 - August 2011
Complete Music January 2006 - October 2009
Complete Music January 2001 - December 2005
Complete Music June 2000 - December 2000
WOWT January 1996 - February 1997
United States Air Force April 1992 - September 1995
Skills
Customer Service, Small Business, C, Database Management, Perl, HTML, Desktop Support, Desktop Management, Public Speaking, Staff Training, SQL, Microsoft Office, Windows Server, Mac OS X, CGI/Perl
Education
University of Nebraska at Omaha 1997 — 1999
Political Science
Ed Petrick Consulting, Inc. September 2014 - Present
West Corporation September 2014 - Present
ConAgra Foods January 2011 - June 2014
Gavilon Group, LLC October 2009 - November 2010
Gavilon Group, LLC June 2008 - October 2009
ConAgra Foods June 2004 - June 2008
Ed Petrick Consulting, Inc. December 1996 - June 2004
Mutual of Omaha 1992 - 2002
IBM January 1987 - December 1996
Skills
PMP, Vendor Management, PMO, Change Management, Process Improvement, Business Process, Program Management, MS Project, SDLC, IT Management, Project Portfolio..., Project Planning, Project Management, Requirements Analysis, Integration, Agile Methodologies, Software Development, Management, Leadership, Business Analysis, Databases, Agile Project Management, Business Process..., Cross-functional Team..., Budgets, Software Project..., Resource Management, Analysis, IT Strategy, Business Intelligence, Enterprise Architecture, Systems Analysis, Requirements Gathering, Quality Assurance, Training, Microsoft Project
Education
University of Nebraska at Omaha 1976 — 1979
BSBA, Management and Organizational Behavior
West Corporation May 2015 - Present
West Corporation May 2014 - May 2015
Election Systems & Software January 2014 - May 2014
University of Nebraska at Omaha March 2013 - May 2014
iGATE Global Solutions September 2011 - December 2012
iGATE Global Solutions September 2010 - September 2011
Blue Gaint Interative January 2010 - August 2010
Skills
Data Warehousing, Informatica, PL/SQL, Unix Shell Scripting, C#, Microsoft SQL Server, Java, ASP.NET, Objective-C, iOS development, Xcode, PHP, Oracle SQL, MySQL, OBIEE, SSRS, Crystal Reports, Android Development, Web Services, Java Enterprise Edition, iOS Development, Shell Scripting, Oracle SQL Developer
Education
University of Nebraska at Omaha 2013 — 2014
Master of Science (M.S.), Computer Science
Chaitanya Bharathi Institute of Technology 2006 — 2010
Bachelor of Engineering (B.E.), Computer Science & Engineering
Sri Chaitanya Junior College 2005 — 2006
Intermediate, MPC
St.Peter's Model School 2004 — 2004
Agemark January 2013 - Present
Treat America Food Services September 2010 - January 2013
KVC Behavioral Healthcare May 2010 - September 2010
Professional Veterinary Products, Ltd November 2006 - February 2010
West Corporation April 2006 - November 2006
Visinet, Inc March 2001 - September 2005
Skills
Interviewing, Employee Relations, Hiring, Policy Analysis, Orientation, Newsletters, Market Analysis, Performance Management, Recruitment Advertising, ADP, Performance Reviews, Disciplinary Actions, Job Fairs, New Hire Orientations, Unemployment Claims, Employment Law..., Progressive Discipline, Supervising Employees, Hiring/firing, Executive Level..., Applicant Tracking..., ADP Payroll, Recruiting, Interviews, Payroll, Supervising, Employee Benefits, Disciplinaries, Human Resources, Employee Training, Training, Temporary Placement, Personnel Management, Performance Appraisal, FMLA, EEO
Education
University of Nebraska at Omaha
MBA, Business Administration
University of Nebraska-Lincoln
BA, Psychology
First National Bank of Omaha July 2015 - Present
Coop's Designs June 2013 - Present
Midwest Stangs, LLC January 2006 - Present
West Corporation May 2005 - July 2015
West Business Services April 1999 - May 2005
Memberworks June 1995 - April 1999
ITI Marketing April 1991 - June 1995
Skills
Resource Management, Communications Planning, Decision Making Skills, Negotiation, Professional Networking, Budget Management, Spreadsheet Design, Project Planning, PMP, Telecommunications, Account Management, SharePoint, Microsoft Office, MS Project, Visio, Project Implementation, Project Coordination, Project Finance, Software Project..., Project Execution, Project Delivery, SDLC, IT Management, Customer Relations, Customer Experience, Problem Solving, Program Management, Team Building, Team Management, Team Leadership, Servers, Data Center, IP Networking, Infrastructure Projects, Photoshop, Digital Photography, Lightroom, Social Networking, Project Management, Customer Service, Disaster Recovery, PMO, Integration, Vendor Management, IP, Management, Budgets, Infrastructure, Requirements Analysis, Networking
Education
University of Nebraska at Omaha
AAS, Information Systems
TAP University
Project Management Training
First Data Corporation August 2014 - Present
PSCU April 2010 - August 2014
PSCU Financial Services March 2006 - April 2010
First Data Commercial Services February 2005 - February 2006
First Data Resources October 1998 - February 2005
First Data Merchant Services January 1997 - October 1998
First Data Merchant Services November 1994 - January 1997
West Corporation August 1993 - November 1994
First Data Corporation/WATS Marketing 1986 - 1993
Education
University of Nebraska at Omaha
B.S. in Business Administration, Marketing
Oriental Trading Company September 2014 - Present
West Corporation December 2007 - September 2014
Skills
Talent Acquisition, Applicant Tracking..., Onboarding, Employee Relations, Recruiting, Human Resources, Interviews, Talent Management, HRIS, Internet Recruiting, Technical Recruiting, Performance Management, New Hire Orientations, Sourcing, Employee Engagement, PeopleSoft, Call Centers, Taleo, Job Fairs, Leadership, Training, Team Building, Customer Service, Management, College Recruiting, Coaching, Employee Training, Process Improvement, Hiring
Education
University of Nebraska at Omaha
Bachelor of Arts (B.A.), Sociology
TD Ameritrade July 2014 - Present
Big Ink Writing Services June 2012 - Present
RenMind October 2011 - Present
Bananacow October 2011 - Present
West Corporation October 2008 - October 2011
ccino March 2008 - October 2008
Skills
Copywriting, Blogging, Social Media Marketing, Advertising, Creative Strategy, Newsletters, Creative Writing, Web Content, Fashion, Content Strategy, SEO copywriting, SEO, Direct Marketing, WordPress, Facebook, Editorial, Social Networking, Email Marketing, Social Media, Editing, Writing, Customer Service
Education
University of Nebraska at Kearney 2003 — 2007
BS, Interior Design
Kearney High School 1996 — 1997
Medical Solutions April 2008 - Present
West Corporation October 2005 - April 2008
APAC Customer Services 2003 - 2008
Skills
Microsoft Office, Windows, Social Media, Healthcare, Hospitals, Health, Customer Service, Coaching, Recruiting, Human Resources, Strategic Planning, Marketing, EMR, Leadership, Nursing, Training, Management, Talent Acquisition, Social Networking, Temporary Staffing, Contract Recruitment, Staffing Services, Career Counseling, Cold Calling, Applicant Tracking..., Temporary Placement, Interviews, Internet Recruiting, Technical Recruiting, Sourcing
Education
University of Nebraska at Omaha 2013 — 2015
Bachelor of Science (BS), Business Administration and Management, General
University of Northern Iowa 1998 — 2002
BA, Humanities
West Corporation October 2014 - Present
West Corporation June 2012 - September 2014
West Corporation October 2011 - July 2012
Vertrue October 2010 - October 2011
Oriental Trading Company May 2010 - November 2010
Northern Natural Gas February 2010 - March 2010
West Interactive Corp. November 2009 - January 2010
SES Solutions October 2008 - July 2009
NE New MMIS Project 2008 - 2009
Data Transmission Network November 2005 - October 2008
Skills
Telecommunications, Healthcare, Energy, Merchandising, Test Planning, Automated Software..., Software Quality..., SDLC, Troubleshooting, Business Analysis, Testing, User Acceptance Testing, Integration, Microsoft SQL Server, Test Automation, Unix, Scrum, Regression Testing, Oracle, XML, Quality Assurance, Software Documentation, Manual Testing, Process Improvement, Agile Methodologies, Quality Center, HP Quality Center, Software Development, SQL, Requirements Analysis, Test Cases, Management
Education
University of Nebraska at Omaha 1997 — 2002
BSC, Management Information Systems
CSG International May 2014 - Present
CSG Systems June 2010 - May 2014
TransFirst March 2005 - November 2010
West Corporation March 2000 - March 2005
Skills
IVR, Salesforce.com, Call Centers, Lead Generation, Telecommunications, Customer Satisfaction, Vendor Management, Account Management, Call Center, CRM, Customer Experience, Customer Retention, Process Improvement, SaaS, Customer Service
Education
University of Nebraska at Omaha 1992 — 1994
West Corporation 2008 - Present
Simon Property Group July 2007 - April 2008
Qdoba Mexican Grill 2006 - 2007
Muscular Dystrophy Association June 2004 - January 2006
Waitt Media May 2003 - April 2004
Skills
Public Relations, Event Planning
Education
University of Nebraska at Omaha 1998 — 2003
Burke High School
Lee Terry for Congress May 2012 - November 2012
Jon Bruning for Senate 2012 March 2012 - May 2012
West Corporation January 2011 - March 2012
Lee Terry for Congress May 2010 - November 2010
DG Trucking May 2002 - August 2010
United States Senate September 2009 - December 2009
Werner Enterprises May 2008 - January 2009
Farmers Insurance April 2007 - May 2008
QuikTrip October 2007 - December 2007
Skills
Public Speaking, Microsoft Office, Political Campaigns, Fundraising, Strategic Planning, Customer Service, Social Media, Sales, Research, Politics, Management, Team Building
Education
University of Nebraska at Omaha 2006 — 2015
Masters, Political Science
University of Nebraska at Omaha 2000 — 2004
Undergraduate, Political Science
West Corporation April 2014 - October 2014
U.S. Cellular February 2007 - June 2013
Richardson and Associates Accounting November 2005 - February 2007
Hurricane Disaster Relief August 2005 - November 2005
Tri-City LLC. June 2004 - August 2005
Alegent-Creighton Health August 1998 - May 2005
AXP/Ameriprise July 2000 - September 2001
TD Ameritrade April 1996 - July 2000
Skills
Process Improvement, Cross-functional Team..., Leadership, Analysis, Management, Risk Management, Project Management, Policy Analysis, Data Analysis, Statistical Data..., Fraud Detection, Financial Reporting, Databases, Budgets, Financial Analysis, Access, Internal Controls, Operations Management, Microsoft Excel, Auditing, Strategy, Competitive Analysis, Strategic Financial..., Finance, Team Leadership, Change Management, Business Analysis, Financial Modeling, Sarbanes-Oxley Act, Strategic Planning, Business Process..., Analytics, Project Planning, SQL, Cognos, VBScript, Database Design, Data Mining, Process Automation, Marketing Strategy, Accounting
Education
University of Nebraska at Omaha 2001 — 2003
MBA, Information and Technology Management
Keller Graduate School of Management 2008 — 2009
Continuing education, Accounting
Westminster College 1993 — 1995
Bachelor's degree, Psychology
Lutz February 2015 - Present
Nebraska Furniture Mart January 2014 - February 2015
Nebraska Furniture Mart June 2013 - December 2013
Kiewit April 2013 - June 2013
West Corporation October 2012 - April 2013
Offwire April 2010 - October 2012
eFrame, LLC December 2009 - March 2010
eFrame, LLC October 2008 - March 2010
JD Steel March 2008 - July 2008
University of Nebraska-Lincoln January 2007 - May 2007
Skills
VMware, VCP, MCITP, Network Administration, Wireless Networking, System Administration, Microsoft Operating..., VMware ESX, VMWARE ESXi, VMWARE View, SAN, SQL, SQL Server, Exchange Server, Blackberry Enterprise..., Network Engineering, Systems Management, Firewall Management, Firewall Administration, Routers, Switches, Alcatel, Cisco, IBM Servers, IBM Storage, HP Server Hardware, Microsoft, Symantec Endpoint..., Microsoft Office, Database Administration, Database Management, Backup Solutions, Disaster Recovery, Budgeting, MBA, MIS, Citrix, DHCP, DNS, TCP/IP, File Servers, NTFS, IIS, Web Servers, Windows Server, Powershell, PowerCLI, IBM Bladecenter, IBM XIV, Compliance PCI
Education
University of Nebraska at Omaha 2012 — 2014
Masters
University of Nebraska-Lincoln 1999 — 2004
BSBA
Kiewit September 2010 - Present
First Data Corporation July 2009 - September 2010
West Corporation March 2006 - July 2009
Mutual of Omaha September 2000 - February 2006
First National Bank of Omaha 1995 - 2000
Skills
SharePoint, Oracle, Microsoft SQL Server, PeopleSoft, Windows, Java, Financial Services, PMP, SDLC, Software Project..., MS Project, Vendor Management, Visio, Requirements Analysis, Business Analysis, Requirements Gathering, Integration, SAP, Project Management, IT Management, Software Documentation, Data Center, Troubleshooting, Disaster Recovery, Analysis, Program Management, Management, Information Technology, Leadership, Project Portfolio..., ServiceNow, ITIL, Business Process, PMO, Unix, Microsoft Project
Education
University of Nebraska at Omaha
BSBA, Information Systems
Westside High School
Seim Johnson, LLP July 2010 - Present
West Corporation May 2008 - May 2010
Skills
Tax, Accounting, Financial Statements, Financial Reporting, Tax Returns, Tax Preparation, Financial Accounting, Corporate Tax, Income Tax, Tax Accounting, CPA, Sales Tax, Personal Tax Planning, Microsoft Excel, Microsoft Office, Microsoft Word, Caseware, ProSystem fx Tax, CCH ProSystem fx, Leadership, Tax Research
Education
University of Nebraska at Omaha 2005 — 2010
BSBA, Accounting
Omaha Skutt Catholic High School 2001 — 2005
High School
Professional Staffing Group August 2015 - Present
Celebrity Staffing (contract) October 2014 - February 2015
Medefis April 2014 - July 2014
West Corporation September 2013 - April 2014
Fox Incorporated April 2001 - May 2013
Skills
EEOC, FLMA, Policy&..., Human Resources, Recruiting, Benefits Administration, Employee Benefits, Personnel Management, PeopleSoft, Employment Law, FMLA, Policy, Management, Hiring, Job Descriptions, Performance Appraisal, Time Management, Outlook, Analysis, Job Analysis, Budgets, Background Checks, Process Scheduler
Education
University of Nebraska at Omaha 1989 — 1994
Bachelor of Science (BS), Biology/ Chemistry
Iowa Western Community College
Associate of Arts (A.A.), Business/ Human Resources
Alorica January 2015 - Present
West Corporation December 2014 - Present
West Corporation 1997 - Present
Skills
Customer Satisfaction, Project Management, Process Improvement, Telecommunications, Vendor Management, Call Centers, Team Leadership
Education
Marian High School Omaha NE
High School
University of Nebraska at Omaha
Bachelor's Degree
Brown-Forman July 2013 - Present
The Nebraska Medical Center September 2010 - July 2013
ACI Worldwide December 2007 - August 2010
West Corporation September 2006 - December 2007
Heartland Home Care September 2004 - May 2005
Skills
Human Resources, HRIS, PeopleSoft, Compensation Structure..., Sales Compensation, Compensation Strategies, Compensation & Benefits..., Compensation & Benefit, Job Descriptions, Salary Surveys, ePRISM, Lawson HRIS, Market Pricing, Job Analysis, Job Evaluation, Compensation Program..., Job Pricing, Incentive Programs, Incentives, Microsoft Excel, Salary, Compensation Structures, FLSA, HR Policies, Interviews
Education
University of Nebraska at Kearney 2001 — 2005
Business Administration Bachelor of Science, Human Resources Management/Personnel Administration, General
West Corporation May 2014 - Present
Students of Color Career Advisory Committee November 2012 - May 2014
Multicultural Business Student Association, August 2012 - May 2014
Skills
Public Speaking, Accounting, Work Ethic, Business Ethics, Management, Time Management, Microsoft Excel, Finance, Money Management, Timely Decision Making, Numerical Ability, Sales, Team Leadership
Education
University of Nebraska at Omaha 2014 — 2015
Master's Degree, Accounting, 3.952
University of Nebraska-Lincoln 2010 — 2014
Bachelor's degree, Major-Accounting, Minor-Finance, 3.306
PJ Morgan Real Estate 2015 - Present
OBI Creative 2014 - 2015
Yahoo! 2011 - 2014
West Corporation 2008 - 2011
The Lund Company 2005 - 2008
Perot Systems Government Services/TAG-TMI 2003 - 2005
Skills
Online Advertising, Advertising, Digital Marketing, Social Media Marketing, Display Advertising, Marketing, Advertising Operations, Web Analytics, Online Marketing, Project Management, Digital Strategy, Digital Media, Creative Strategy, Creative Direction, Email Marketing, Social Media, Marketing Strategy, Creative Writing, Adobe Creative Suite, Graphic Design, Corporate Communications, Marketing Communications, Recruitment Advertising, Mobile Advertising, Web Design, Website Development, Mobile Marketing
Education
University of Nebraska at Omaha 1996 — 2001
BA, English, Creative Writing
CSG International June 2013 - Present
Correy Webb Voice Imaging January 2003 - Present
West Corporation December 2010 - June 2013
CSG Interactive Messaging August 2008 - November 2010
Journal Broadcast Group August 2000 - July 2008
Journal Broadcast Group February 1999 - August 2000
Journal Broadcast Group January 1998 - February 1999
KESY-FM June 1996 - January 1998
KESY-FM June 1991 - June 1996
KYNN-FM April 1994 - August 1995
Skills
Radio, Copywriting, Broadcast, Audio, Recording, Voice Acting, Voice Over, Production, Adobe Audition, HTML, Sound, Radio Broadcasting, Video, Creative Direction, Video Production, Video Editing, Television, Audio Editing, Multimedia, Radio Advertising, New Media, Entertainment, Digital Media, Commercials, Post Production, Pro Tools, Media Production, Podcasting, Start-ups, IVR
Education
University of Nebraska at Omaha 1995 — 2000
Bachelors, Communications
ConAgra Foods June 2014 - Present
The Nebraska Bowler November 2013 - Present
West Corporation April 2012 - June 2014
West Corporation August 2010 - April 2012
West Corporation July 2009 - August 2010
American Title, Inc. August 2006 - February 2009
Vala's Pumpkin Patch July 2002 - July 2006
Skills
Call Centers, Training, Management, Quality Assurance, Employee Training, Customer Service, Team Leadership, Customer Satisfaction, Customer Experience, Customer Retention, Problem Solving, Team Building, Troubleshooting, Project Management, Communication, Microsoft Office, Process Improvement, Research, NICE Call Recording, Supply Chain Management, SAP, Adobe Creative Suite, Newspaper Design
Education
University of Nebraska at Omaha 2010 — 2014
Bachelor of Science (B.S.), Business Administration, Management and Operations
DocOn LLC August 2013 - Present
CenturyLink Business June 2013 - May 2014
inVentiv Health representing Bayer Healthcare June 2012 - January 2013
West Corporation September 2011 - June 2012
Pinpoint Network Solutions June 2010 - August 2011
Pinpoint Holdings June 2009 - July 2010
Skills
Customer Service, Telecommunications, Business Strategy, Sales, Problem Solving, Account Management, Microsoft Office, Marketing, Healthcare, Selling, Leadership, Solution Selling, Salesforce.com, New Business Development, Product Management, Call Centers, Direct Sales, Customer Satisfaction, B2B, Management, CRM, Data Center, Security, Business Planning, Customer Retention, Sales Process, Sales Management, Strategic Partnerships, Team Leadership, Cold Calling, Managed Services, VoIP, Wireless, Business Development, SaaS, Unified Communications, Vendor Management, Networking, Cloud Computing, Professional Services, Co-location, Sales Presentations, Telephony
Education
University of Nebraska at Omaha 2005 — 2009
Bachelor of Science-Business Administration, Management & Human Resource Management
West Corporation March 2012 - Present
LovelySkin.com January 2012 - March 2012
Intuit October 2008 - January 2012
Hansen Designs May 2008 - August 2011
Moxie Sozo Design & Advertising June 2008 - September 2008
dpi Graphics, LLC January 2007 - October 2007
Skills
Graphic Design, Graphic Designers, Graphic Arts, Illustration, Logo Design, Design logos, Corporate Branding, Branding & Identity, Customer Service, Customer Service..., Customer Lifecycle..., Escalations Management, Customer Escalation..., Order Management, Service Management, Account Management, Managing Accounts
Education
University of Nebraska at Kearney 2008 — 2012
Bachelor of Fine Arts (BFA), Design and Visual Communications, General
University of Nebraska at Kearney 2004 — 2008
BFA, Visual Communications and Design
Midwest Business Analysis May 2011 - Present
First Data Corporation March 2015 - Present
Securities America, Inc. Member FINRA/SIPC October 2013 - December 2014
West Corporation Revenue Generation March 2012 - September 2013
West Corporation April 2011 - March 2012
West Business Services July 2010 - April 2011
Aerotek February 2010 - July 2010
Greater Omaha Chamber of Commerce March 2009 - July 2009
La Fonda's March 2005 - July 2009
Skills
Access, Statistics, Time Management, Customer Service, Networking, Excel, Word, PowerPoint, Project Management, Outlook, Econometrics
Education
University of Nebraska at Omaha 2013 — 2015
Master of Business Administration (MBA), RIsk Management, 3.9 GPA
UNO 2004 — 2008
Bachelor of Science (B.S.), Economics
University of Nebraska at Omaha 2004 — 2008
Bachelor of Science, Economics
West Development, LLC December 2012 - Present
West Development LLC June 2009 - Present
West Development Inc February 2007 - June 2009
West Corporation 1997 - 2007
Education
University of Nebraska at Omaha 1996 — 1997
University of Nebraska-Lincoln 1995 — 1996
Omaha North High School 1992 — 1995
Solutionary September 2015 - Present
Seeking New Opportunity March 2015 - September 2015
Marin Software February 2014 - March 2015
Marin Software August 2012 - February 2014
Marin Software March 2011 - October 2012
acquirgy (formerly SendTec) September 2009 - December 2010
SendTec September 2001 - October 2009
West Corporation September 1997 - February 2001
Skills
SEM, Online Advertising, Budget, PPC, Mobile Marketing, Omniture, Conversion Optimization, Web Analytics, Digital Strategy, Google Adwords, Lead Generation, Search Advertising, Project Planning, Project Management, Customer Engagement, SEO, Budgets, Email Marketing, Strategy, Online Marketing, Digital Marketing, Mobile Devices, E-commerce, Digital Media, Mobile Advertising, Onboarding, Professional Services, Landing Page..., SaaS, Analytics, Direct Marketing, Strategic Partnerships, Management, Google Analytics, Display Advertising, Interactive Marketing, Online Lead Generation, Salesforce.com, Affiliate Marketing, Customer Acquisition, DoubleClick, Integrated Marketing, A/B testing, MSN AdCenter, Organic Search, Ad Serving, Social Media Marketing, Ad Networks, Behavioral Targeting, Web Marketing
Education
University of Nebraska at Omaha 1988 — 1993
Bachelor, Wildlife Biology
Millard South High School 1982 — 1986
Business Administration and Management, General
Millard South High School
Business Administration and Management, General
Millard South High School
TranzVia August 2014 - Present
Direct Connect LLC May 2011 - August 2014
LexisNexis/ChoicePoint February 2004 - April 2011
West Corporation 1999 - 2003
DialAmerica Marketing August 1993 - April 1999
Idelman Telemarketing August 1988 - January 1991
Skills
Call Center, Team Leadership, Recruiting, Management, Sales Management, Sales, Customer Retention, Leadership, Lead Generation, Program Management, Customer Service, B2B, Direct Sales, Negotiation, Customer Satisfaction, Inbound Marketing, Contract Negotiation, Marketing, Account Management, Sales Operations, Strategic Planning, Start-ups, Team Management, Business Development, Budgets, Telemarketing, Marketing Strategy, Project Planning, Business Strategy, Selling, Public Speaking, Process Improvement, Outsourcing, Human Resources, Operations Management, Telecommunications, Vendor Management, Forecasting, Project Management, CRM, Retail, Sales Process, Coaching, New Business Development, Social Media, Leadership Development, Change Management, Team Building, Cold Calling, Training
Education
University of Nebraska at Omaha 1989 — 1990
Business Management
West Corporation December 2013 - Present
West Corporation June 2012 - December 2013
West Corporation January 2010 - June 2012
West Corporation March 2008 - January 2010
American National Bank August 2005 - March 2008
Skills
IVR, Call Center, Business Process, CRM, CTI, Call Centers, Customer Experience, Customer Satisfaction, Data Analysis, Management, Marketing, Program Management, Project Management, Sales, Telephony, Testing, Unified Communications, Vendor Management, VoIP, Workforce Management, Customer Retention, Outsourcing, Product Management, Telecommunications, Account Management, SaaS, Solution Selling, Salesforce.com, Mobile Devices, Process Improvement
Education
University of Nebraska at Omaha 2007 — 2010
MBA, International Business, Economics
University of Nebraska at Omaha 2002 — 2005
BA, Marketing and Management
National Indemnity Company September 2014 - Present
Lineage Logistics November 2013 - August 2014
West Corporation April 2013 - October 2013
Millard Refrigerated Services March 2011 - April 2013
Bass & Associates February 2009 - March 2011
Dial Equities Inc 2003 - January 2009
Mutual of Omaha March 1998 - February 2003
Mutual of Omaha January 1995 - March 1998
Education
University of Nebraska at Omaha 1998 — 2004
Management Information Systems, Information Technology
VERISIGN September 2014 - Present
TEKsystems July 2014 - September 2014
Web.com January 2012 - July 2014
Network Solutions December 2009 - January 2012
Credit Benefit Services August 2009 - December 2009
Delasco December 2008 - July 2009
Union Pacific Railroad June 2004 - November 2008
West Corporation 2001 - 2003
Skills
Unix, Web Applications, Microsoft SQL Server, Solution Architecture, Project Management, Disaster Recovery, Apache, Oracle, Perl, Gentoo Linux, Cloud Computing, Virtualization, Linux, Shell Scripting, SQL, Software Development, Unix Shell Scripting, MySQL, PHP, PostgreSQL, Python, SAAS, NoSQL, C, C++, Erlang, Amazon EC2, Google Compute Engine, QEMU, Linux KVM, Building Automation, RedHat, CentOS, Servers, VMware, Red Hat Linux, Bash, SOA, Agile Methodologies, Large Scale Deployments, SaaS
Education
University of Nebraska at Omaha 1998 — 2001
BS, Computer Science
Kwalu 2013 - Present
Nevada Public Radio 2011 - 2012
Prudential Americana Group 2009 - 2012
Xanadu Las Vegas 2008 - 2009
West Corporation 2007 - 2008
West Corporation 2005 - 2008
West Corporation 2003 - 2005
ConAgra Foods 2002 - 2003
Marriott International 2002 - 2002
Marriott International 1996 - 2001
Skills
Marketing, Strategic Planning, Training, Program Management, Customer Service, Sales, Leadership, Project Management, Analysis
Education
University of Nebraska at Omaha 2000 — 2004
MBA, Business
University of Nebraska at Omaha 1997 — 2000
BSBA, Management
Real Estate School of Nevada
Real Estate License, Real Estate
University of Nebraska at Omaha
M,B.A., Business
University of Texas at Dallas July 2013 - Present
Bellevue University August 2007 - June 2013
West Corporation 1994 - 2007
Skills
Quality Assurance, Program Management, Project Management, Visio, Teaching, Leadership, Program Development, IT Management, SQL, Research, Strategic Planning, Software Development, Change Management, Higher Education, Information Technology, Software Project..., Vendor Management, Data Analysis, E-Learning
Education
University of Nebraska at Omaha 2006 — 2012
PhD, Information Technology
University of Nebraska at Omaha 1996 — 1999
MS, MIS
University of Nebraska at Omaha 1991 — 1994
BS, MIS
FirstComp September 2012 - Present
West Corporation November 2008 - June 2012
PayPal February 2007 - October 2008
First Data Resources 1994 - 2007
Skills
SDLC, Vendor Management, Process Improvement, Business Analysis, Requirements Analysis, Project Management, Software Project..., Visio, MS Project, Business Requirements, SharePoint, User Acceptance Testing, Quality Assurance, Cross-functional Team..., Testing, Project Planning, Team Leadership, Analysis, Requirements Gathering, PMP, Agile Methodologies, Project Portfolio..., Business Process..., Business Intelligence, Software Documentation, PMO, Program Management, Risk Management, Systems Analysis, IT Management, Change Management, Software Development, CRM, Agile Project Management, IT Strategy
Education
University of Nebraska at Omaha 1986 — 1990
Bachelor of Science, Banking and Finance
The Gavilon Group, LLC. September 2006 - Present
West Corporation September 2002 - September 2006
Skills
Integration, Microsoft SQL Server, Business Analysis, Requirements Analysis, Visual Basic, VB.NET, SSIS, webMethods Integration..., SQL, ESB, C#, Access Database, VBA, Systems Analysis, SDLC
Education
University of Nebraska at Omaha 1992 — 1996
Bachelor's degree, Psychology and General Sciences
Chandis Properties, LLC May 2015 - Present
Council Bluffs Public Library March 2009 - November 2011
Omaha Public LIbrary October 2005 - January 2010
West Corporation February 2003 - November 2004
Skills
Microsoft Office, Horizon, Millennium, Libraries, Cataloging, Integrated Library..., Research, Online Research, Information Literacy, Community Outreach, Library Science, Library Instruction, Library Research, Demolition, Tiling, Hardwood Flooring
Education
University of Nebraska at Omaha
Bachelors of General Studies, Library Science
West Corporation September 2012 - Present
West Asset Management 2004 - September 2012
Accent Insurance Recovery Solutions 1999 - 2004
Accent Insurance Recovery Solutions May 1997 - September 1999
Accent Insurance Recovery Solutions September 1996 - May 1997
Omnium Worldwide February 1995 - August 1996
MAIL MARKETING INC December 1988 - February 1995
Skills
Accounts Receivable, Financial Reporting
Education
University of Nebraska at Omaha 1986 — 1991
Bachelor of Business Administration (BBA), Finance, General
Kiewit February 2015 - Present
West Corporation June 2002 - Present
Skills
IT Management, Troubleshooting, VoIP, Cisco Technologies, Call Center, Disaster Recovery, Active Directory, Call Centers, Vendor Management, Unix, Windows Server, Telephony, Virtualization, Data Center, Security, Telecommunications, Servers, Network Security, System Administration, SharePoint, SDLC, Network Administration, WAN, Process Improvement, Integration, Project Management, TCP/IP, IVR, Switches, Firewalls, ITIL, Routers, Network Design, VPN
Education
University of Nebraska at Omaha
Childers Household June 2014 - Present
InterCall August 2013 - June 2014
West Asset Management March 2013 - June 2013
West Corporation November 2012 - March 2013
Associated Staffing Incorporated April 2012 - October 2012
West Corporation October 2011 - February 2012
West Corporation August 2010 - December 2010
Developmental Services of Iowa February 2010 - August 2010
Oriental Trading Company July 2009 - October 2009
West Corporation September 2007 - June 2008
Skills
Customer Service, Recruiting, Training, Human Resources, Management, Microsoft Excel, PowerPoint, Team Building, Microsoft Office, Microsoft Word, Employee Relations, Outlook, Account Management, Process Improvement, Team Leadership, Leadership, Coaching, Interviews, Employee Training, Temporary Placement, PeopleSoft, Hiring
Education
University of Nebraska at Omaha 2000 — 2006
BSBAD, Human Resources and Small Business
Norfolk Senior High 1996 — 2000
ADP September 2014 - Present
ADP August 2012 - August 2014
TD Ameritrade July 2010 - August 2012
TD Ameritrade November 2008 - July 2010
West Corporation July 2007 - November 2008
TD Ameritrade July 2006 - June 2007
TD Ameritrade May 2006 - June 2007
Skills
Competitive Analysis, Strategic Planning, Mergers, Contract Negotiations, Vendor Management, Text Analytics, Voice of the Customer, Competitive Intelligence, Research, Consumer Insights, Market Research, Process Improvement, Marketing Strategy, Product Management, Cross-functional Team..., Program Management, Customer Experience, Business Strategy, Budgeting, Strategic Thinking, Marketing Research, Social Media, Analysis, Financial Services, Project Management, Analytics, Product Development, Segmentation, Strategy, Corporate Communications, Market Analysis, Net Promoter Score, Business Process..., Team Management, Customer Satisfaction, Brand Loyalty, Customer Retention, E-commerce, Customer Insight, Data Analysis, Mergers & Acquisitions, Budgets, Leadership, Business Analysis, Management, Business Intelligence, Business Development, Lead Generation, Public Speaking, Agile Methodologies
Education
University of Nebraska at Omaha 1993 — 1997
Bachelor of Arts, Psychology
InterCall September 2010 - Present
InterCall January 2007 - August 2010
West Corporation June 1995 - December 2006
Perot Systems June 1992 - June 1995
University of Nebraska at Kearney January 1990 - March 1992
Skills
Hardware, Networking, Unified Communications, Management, Unix, Data Center, CRM, Cisco Technologies, WAN, Account Management, IT Management, VoIP, Telecommunications, SDLC, Linux, Outsourcing, Disaster Recovery, Software Project..., SIP, Vendor Management, SQL, Managed Services, Cloud Computing, SaaS, Troubleshooting, Virtualization, Integration, Product Management
Education
University of Nebraska at Kearney 1988 — 1992
Airway Computer Science
HDR July 2014 - Present
Bike Blessings April 2011 - Present
Local Crow September 2008 - Present
Ameritas July 2012 - July 2014
Rockbrook Women's Gym February 2007 - May 2013
ConAgra Foods June 2011 - July 2012
Buy It Local Omaha 2009 - 2009
West Corporation September 1989 - November 2006
Skills
Event Management, Strategic Planning, Marketing Strategy, Team Leadership, Project Management, Entrepreneurship, Coaching, Leadership, Team Building, Leadership Development
Education
University of Nebraska at Omaha 1982 — 1985
Bachelor of Science (BS), Business Information Systems
West Corporation November 2013 - Present
West Corporation January 2013 - November 2013
West Corporation January 2011 - January 2013
West Corporation July 2006 - January 2011
ConAgra Foods June 2003 - July 2006
Skills
Business Analysis, Enterprise Software, Information Technology, PeopleSoft, PeopleTools, SDLC, SQL, Databases, Microsoft SQL Server, Systems Analysis, Software Documentation, Oracle, IT Management, Process Improvement, IT Strategy, Software Development, Project Management, Software Implementation, Business Process, Requirements Analysis, Integration
Education
University of Nebraska at Omaha 1996 — 2001
BS, Management Information Systems
West Corporation April 2013 - Present
TPG TeleManagement April 2010 - April 2013
GMAC Insurance / Universal Warranty Corporation August 2008 - December 2009
First Data Resources March 1996 - December 2007
First Data Corporation March 1996 - December 2007
Sitel January 1993 - March 1996
Skills
User Acceptance Testing, Program Management, Business Analysis, Analysis, Software Development, Vendor Management, Business Process, SDLC, Business Requirements, Requirements Gathering, Lotus Notes, Visio, COBOL
Education
University of Nebraska at Omaha 2001 — 2006
MS, MIS
University of Nebraska at Omaha 1985 — 1991
BSBA, MIS
LSG Sky Chefs September 2009 - Present
Securit April 2008 - August 2009
West Corporation 2005 - 2008
Ameristar Casino 2001 - 2005
First Data Corporation 1999 - 2001
Skills
Employee Relations, Employment Law, Performance Management, Leadership Development, Labor Relations, Recruiting
Education
Society for Human Resources Management
SPHR Certified since 2002
University of Central Michigan
University of Nebraska at Omaha
Bachelors, Business Management/Human Resources Management
BH Media Group March 2014 - Present
SilverStone Group December 2012 - March 2014
Infogroup May 2003 - February 2011
Affinitas December 2000 - November 2002
West Corporation April 2000 - January 2001
Telenational Marketing November 1996 - April 2000
Sitel January 1995 - November 1996
Skills
Employee Benefits, HRIS, Employee Relations, Auditing, Benefits Administration, Personnel Management, FMLA, Payroll, Human Resources, Training, Recruiting, Onboarding, Leadership, Talent Management, Deferred Compensation, Management, Succession Planning, Talent Acquisition, Applicant Tracking..., Team Building, HR Policies, Mergers & Acquisitions, Leadership Development, 401k, Employee Engagement, COBRA, Performance Management, Insurance, Interviews, Employment Law, Policy, New Hire Orientations, Job Descriptions, Organizational..., Administration, Workforce Planning, Employee Handbooks, PeopleSoft, Employee Training, Compensation & Benefit, Hiring, Job Analysis, Compensation & Benefits
Education
University of Nebraska at Kearney 1990 — 1994
First National Bank of Omaha September 2014 - Present
First National Bank of Omaha October 2012 - Present
First National Bank of Omaha August 2011 - December 2012
SnapStone April 2008 - June 2011
West Interactive August 2007 - April 2008
D'Kei Inc. January 2003 - August 2007
West Corporation January 2001 - January 2003
First Data Corporation November 1994 - December 2000
Skills
Competitive Analysis, Account Management, Business Analysis, Management, Sales Operations, Sales, Project Management, Strategy, Business Intelligence, Marketing, Advertising, Brand Management, Data Analysis, Customer Service, Sales Presentations
Education
University of Nebraska at Omaha 1991 — 1993
B.S., Business Administration, Marketing
West Corporation October 2007 - Present
First Data Corporation December 1988 - September 2007
Taxware 2004 - 2006
First Data Government Solutions 2004 - 2005
eONE Global 2001 - 2004
First Data Resources 1999 - 2000
Northern natural Gas Co. June 1978 - December 1986
Skills
Mergers, Process Improvement, Leadership, Mergers & Acquisitions, Strategy, Due Diligence, Strategic Planning, Start-ups, Executive Management, Strategic Partnerships, Venture Capital, Finance, Corporate Development, Management, Project Planning, Financial Analysis, CPA, Business Planning, Customer Service, Business Development, Product Management, Vendor Management, Team Building, Business Strategy, Banking, Financial Services, Forecasting, Analysis, Business Process..., Risk Management, Entrepreneurship, SaaS, Budgets, New Business Development, Cross-functional Team..., Small Business, Management Consulting, CRM, Program Management, Consulting, Competitive Analysis, Financial Modeling, Change Management, Business Analysis, P&L Management, Acquisition Integration, Managerial Finance, Contract Negotiation, Telecommunications, Operations Management
Education
University of Nebraska at Omaha 1975 — 1979
BSBA, Accounting
West Corporation November 2010 - Present
West Corporation November 1994 - March 2005
Skills
Customer Service, Software Project..., IVR, VoIP, Call Center, Call Centers, Vendor Management, Data Center, Process Improvement, Telecommunications, Team Leadership, Telephony, Software Documentation, Management, SharePoint, Project Management, Visio
Education
University of Nebraska at Omaha 1985 — 1989
Noble Idea Solution,LLC January 2006 - Present
West Corporation July 2001 - February 2007
Precision Industries September 1997 - May 2001
Tokyo, Japan August 1994 - September 1997
Skills
Product Development, Cross-functional Team..., POS, Customer Service, System Testing, Team Building, Team Leadership, Organizational..., Product Marketing, Systems Engineering, Embedded Systems, Database Administration, Risk Management, Customer Acquisition, Customer Relations, Software Development, Microsoft SQL Server
Education
University of Nebraska at Omaha 2000 — 2004
Graduate Certificate, GIS
University of Nebraska at Kearney 1990 — 1994
BS, Information Systems
Vantiv April 2015 - Present
Vantiv October 2014 - April 2015
PayPal February 2011 - March 2014
PayPal September 2010 - March 2011
PayPal February 2010 - September 2010
PayPal March 2008 - February 2010
PayPal April 2007 - March 2008
PayPal April 2006 - April 2007
West Corporation November 2002 - April 2006
Skills
Vendor Management, Forecasting, Finance, Analysis, Call Centers, Project Planning, Customer Experience, Analytics, E-commerce, Outsourcing, Credit Cards, Risk Management, Payments, Process Scheduler, Mobile Payments, CRM, Product Management, Operations Management, Microsoft Excel, Visual Basic
Education
University of Nebraska at Kearney 1997 — 2002
Computer Informations Systems
Omaha Public Library October 2011 - Present
Omaha Public Library 1997 - Present
West Corporation 1996 - 1997
C.L. Ganus School - New Orleans, LA 1995 - 1996
Skills
Microsoft Office, Library, Research, Library Research, Library Management, Public Libraries, Community Outreach, Library Reference, Collection Development, Library Science, Information Literacy, High Organizational..., Customer Service, Proquest Database..., ELS Technology Tools..., Newstand Database..., Overdrive Mobile Apps, Collection Maintenance, Electronic Resources, Academic Libraries, Virtual Reference, Cataloging, Books
Education
University of Nebraska at Omaha 2006 — 2009
Magna Cum Laude
Prairie Star Home & Family Herb Program
Bibliocommons Orientation
Lunchtime Author interview with Diane Ackerman
Terlato Wine Group November 2009 - Present
Orbitz Worldwide November 2005 - October 2009
State Farm Insurance April 2005 - November 2005
Self-employed 2003 - 2005
Nebraska Book Company 2001 - 2003
West Corporation 1999 - 2001
Skills
Perl, Automation, Linux, SQL, C, Performance Tuning, Team Leadership, Security, Solaris, Enterprise Architecture, Operating Systems, XML
Education
University of Nebraska at Omaha
Philosophy, General Science, Psychology
Alorica March 2015 - Present
West Corporation June 2012 - March 2015
West Asset Management March 2009 - June 2012
UNMC December 2005 - March 2009
First Data 2001 - 2005
Skills
Financial Analysis, Financial Reporting, Financial Modeling, Strategic Financial..., Variance Analysis, Accounting, Hyperion Enterprise, Finance, Cash Management, Financial Forecasting, Managerial Finance, Cost Accounting, Cash Flow, Internal Controls, Team Building, Business Analysis, Call Centers, Leadership, Management, Process Improvement
Education
University of Nebraska at Omaha 1997 — 2001
BS, Finance/Banking
West Corporation January 2013 - Present
West Corporation
Skills
Call Center, IVR, Telecommunications, Speech, Product Management, Software Development, SQL Server, .NET, Speech Technology, Business Strategy, Data Warehousing, Business Analytics, Python, Hadoop
Education
University of Nebraska at Omaha 1986 — 1996
Bachelor of Science, Mathematics, Computer Science, Electronics
Canisius College
Union Pacific Railroad September 2010 - Present
Union Pacific Railroad December 2005 - September 2010
West Corporation June 1995 - December 2005
Education
University of Nebraska at Omaha 2003 — 2005
MBA
Alorica August 1988 - Present
West Corporation August 1988 - March 2015
Skills
IVR, Telecommunications, Call Center, Direct Marketing, Lead Generation, Direrect Response TV, Advanced Speech...
Education
University of Nebraska at Omaha 1988 — 1993
Bachelor of Science, Political Science
Westside High School 1985 — 1988
Independent Contracting 2002 - 2011
Transgenomic 2001 - 2002
ACI Worldwide 1995 - 2001
SmartPay, Inc 1994 - 1995
First Data Corporation 1993 - 1994
West Corporation 1990 - 1993
ACI Worldwide 1983 - 1990
Education
University of Nebraska at Omaha 1965 — 1978
Computer Science
Medical Solutions June 2013 - Present
West Corporation August 2011 - February 2013
Vatterott College May 2010 - August 2011
MurTech Consulting October 2010 - December 2010
GMAC Insurance - Dealer Products & Services Development Center November 2007 - December 2009
Universal Warranty Corporation (Subsidiary of GMAC Insurance DP&S) 2007 - 2009
GMAC Insurance - Dealer Products & Services Development Center August 2003 - December 2007
GMAC Insurance - Dealer Products & Services Development Center January 1999 - August 2003
Universal Warranty Corp. February 1988 - January 1999
Land Bank NDCP May 1981 - July 1987
Skills
Windows Server, Microsoft SQL Server, Servers, Unix, Disaster Recovery, Operating Systems, Databases, Visio, Hardware, Networking, Active Directory, System Administration, Network Administration, SDLC, SQL, Technical Support, Software Documentation, Computer Hardware, Troubleshooting, Data Center, TCP/IP, Software Development, Database Administration, Oracle
Education
West Corporation 2011 — 2012
New Horizons® Computer Learning Centers 2003 — 2012
CompTIA, Cisco® & Microsoft® Training & Certification
General Motors Acceptance Corp. 2008 — 2008
Franklin Covey 2007 — 2007
Solutech 1998 — 1999
Microsoft Training & Certification
University of Nebraska at Omaha
Electrical Engineering & Computer Science
Wayne State College
Bachelor of Science, Business (concentration in Accounting), Math
Physicians Mutual July 2015 - Present
Benaissance May 2013 - June 2015
First Data Corporation June 2012 - March 2013
TEKsystems February 2012 - May 2012
Infogroup November 2010 - January 2012
Infogroup February 2010 - November 2010
GMAC Insurance December 2008 - December 2009
DTN November 2006 - October 2008
West Corporation August 2004 - August 2006
First Data Corporation July 1996 - June 2004
Skills
Software Quality..., Software Documentation, SDLC, Visio, Business Analysis, Requirements Analysis, Integration, SharePoint, PMP, MS Project, Project Management, Business Process, Software Project..., Requirements Gathering, Microsoft SQL Server, Vendor Management, Process Improvement, Testing, Program Management, CRM, Scrum, Cross-functional Team..., User Acceptance Testing, Databases, Agile Project Management
Education
University of Nebraska at Omaha
Bachelor of Science
West Corporation February 2014 - Present
West Corporation April 2013 - Present
Jasper Stone Partners June 2008 - April 2013
Jasper Stone Partners June 2008 - September 2012
Jasper Stone Partners June 2008 - May 2010
Niobrara Valley Equipment - John Deere Dealership August 2001 - February 2008
Skills
Accounting, Financial Reporting, Budgets, QuickBooks, Financial Analysis, Forecasting, Investments, Strategic Planning, Small Business, Microsoft Excel, Customer Service, Microsoft Word, Microsoft Office, Team Building, Management, Leadership, Project Management
Education
University of Nebraska at Kearney 1995 — 1999
Bachelor of Science (B.S.), Accounting
University of Nebraska–Lincoln October 2013 - Present
Raytheon Intelligence and Information Systems May 2009 - Present
University of Nebraska at Omaha February 2009 - August 2013
West Corporation May 2007 - June 2009
Hy Vee March 1999 - June 2009
Northern Natural Gas May 2006 - May 2007
Miller Brands of Omaha February 2006 - May 2006
Skills
Java, JSF, Linux, MySQL, C++, C#, HTML, SQL Server, Spring Webflow, Spring, Mac OS X, Windows 7, Windows Azure, Spring.NET, jQuery Mobile, Software Engineering, Unix, PHP, Integration, Software Development, Perl, PHP Doctrine ORM, Software Design, Eclipse, XML
Education
University of Nebraska-Lincoln 2014 — 2019
Doctor of Philosophy (Ph.D.), Computer Science / Bioinformatics
University of Nebraska at Omaha 2007 — 2013
Masters, Computer Science / Software Engineering
University of Nebraska at Omaha 2007 — 2010
Graduate Certificate, Software Engineering
University of Nebraska at Omaha 2003 — 2007
Bachelors, Computer Science / Information Assurance
Alorica March 2015 - Present
West Corporation June 2013 - March 2015
All Makes Office Equipment December 2010 - June 2013
Active Business Network July 2003 - November 2009
Transgenomic April 2001 - August 2002
Artios May 1999 - April 2001
Lucent Technologies April 1998 - May 1999
Skills
Project Management, Inventory Management, EDI, Inventory Control, Business Process..., Project Coordination, Customer Acquisition, Warehouse Management, Logistics, Sales, Microsoft Office, E-commerce, Solution Selling, E-commerce Consulting, Requirement..., Functional..., Customer Service, Specifications, Shipping, Great Plains Software, Purchasing, Leadership
Education
University of Nebraska at Omaha 1995 — 1998
BS of Engineering, Industrial Technology
Millard North 1988 — 1992
West Corporation September 2012 - Present
West Corporation April 2009 - September 2012
Papillion-La Vista School District August 2007 - May 2008
Your Family Dentist June 1999 - December 2002
Skills
Call Centers, Training, Performance Management, Coaching, Training Delivery, Employee Engagement, Employee Training
Education
University of Nebraska at Omaha 2003 — 2007
Bachelor of Applied Science (B.A.Sc.), Secondary Education and Teaching
West Corporation November 2011 - Present
ACI Worldwide January 1997 - June 2011
Mutual of Omaha 1993 - 1997
Modern Business Systems, AT&T, Copy Center 1985 - 1993
Education
University of Nebraska at Omaha 1991 — 1993
BSBA, Management Information Systems
University of Nebraska-Lincoln 1980 — 1984
BSBA, Marketing
Convergys February 2015 - Present
Convergys February 2014 - February 2015
West Corporation May 2012 - February 2014
West Corporation December 2011 - February 2014
West Corporation December 2011 - February 2014
West Corporation August 2010 - December 2011
Town of Castle Rock September 2007 - August 2010
Skills
Microsoft Office, Time Management, Employee Training, Customer Service, Public Speaking, Team Leadership, Telecommunications, Coaching, Team Building, Call Centers, Customer Satisfaction, Leadership, Training, Interviews, Management, Process Improvement
Education
University of Nebraska at Kearney
Psychology
West Interactive January 2012 - Present
West Language Services August 2011 - Present
West Interactive January 1997 - December 2009
West Corporation November 1991 - January 1997
Skills
IVR, Unified Communications, SaaS, Call Centers, Customer Experience, VoIP, Telecommunications, Vendor Management, Contact Centers, CRM, Customer Retention, Managed Services, Mobile Devices, Account Management, Solution Selling, Telephony
Education
University of Nebraska at Omaha
BSBA, Marketing
West Corporation June 2015 - Present
West Corporation August 2011 - June 2015
University of Nebraska at Omaha February 2010 - July 2011
Skills
Linux, Troubleshooting, TCP/IP, Perl, Active Directory, Network Security, Windows Server, Servers, Operating Systems, Windows, VoIP, Unix, Sonus, SIP, System Administration, Disaster Recovery, Firewalls, Cisco Technologies, IP, Cisco IOS, Routers, WAN, Switches, Telecommunications, Telephony, Data Center, Unified Communications, LAN-WAN, MPLS, Vendor Management
Education
University of Nebraska at Omaha 2006 — 2013
West Interactive September 2014 - Present
West Corporation October 2013 - September 2014
Skills
Vendor Management, Business Intelligence, Business Analysis, Telecommunications, Process Improvement, Management, CRM, Team Leadership, Visio, Troubleshooting
Education
University of Nebraska at Omaha 2008 — 2011
Bachelor of Arts (B.A.), Political Science
CSG International July 2013 - Present
CSG International November 2007 - Present
CSG Systems, Inc November 2007 - Present
West Corporation February 1992 - November 2007
West Corporation November 1999 - October 2007
Fremont Family Planning February 1993 - December 1998
Fremont Family Planning February 1991 - October 1998
Skills
Account Management, Business Analysis, Executive Director, Salesforce.com, Solution Selling, SaaS, CRM, Call Center, Direct Sales, Lead Generation, Process Improvement, Vendor Management, Sales, Enterprise Software, Sales Process, Call Centers, Project Management, Management, Customer Retention, Program Management, Integration
Education
University of Nebraska 1982 — 1990
Bachelor of Science; High School Diploma, Business Administration
University of Nebraska at Omaha 1981 — 1990
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
West Corporation April 2014 - Present
Thomas S. Thomas, CPA March 2013 - April 2014
Holmquist Lumber, Inc. May 2012 - January 2013
A&D's Hot Stuff October 2008 - August 2012
Skills
Bookkeeping, Accounting, Invoicing, Financial Statements
Education
University of Nebraska at Omaha 2010 — 2014
Bachelor's Degree, Accounting
Oakland-Craig High School 2006 — 2010
High School
West Corporation June 2012 - Present
Education
University of Nebraska at Omaha
Exiss / Sooner - Division of Universal Trailers April 2014 - July 2014
Sodexo September 2013 - April 2014
PayFlex Systems USA, Inc. February 2013 - July 2013
West Corporation January 2013 - January 2013
Happy Cab November 2012 - December 2012
Security Equipment inc. February 2011 - August 2012
Gordmans August 1999 - December 2010
Skills
Computer Hardware, Computer Program, Computers, Software Documentation, Software Installation, Software Quality..., Software Design, Software, Video Games, Customer Service, Customer Satisfaction, Customer Retention, Customer Insight, Customer Support, Customer Engagement, Customer Experience, Quality Control, XHTML, JCL, Nomad, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, SQL
Education
University of Nebraska at Omaha 2010 — 2020
None, Computer Science
Westside High School 1996 — 2000
Diploma, General Studies
Cornerstone Staffing, Inc January 2015 - Present
Manpower November 2014 - December 2014
West Corporation July 2012 - September 2014
Kelly Services 2010 - 2011
Doubletree Guest Suites 2007 - 2008
Elliott Equipment 2005 - 2007
Skills
Human Resources, Leadership, Personnel Management, Interviews, College Recruiting, Recruiting, Strategic Sourcing, Technical Recruiting, Networking, System Administration, Talent Acquisition, Applicant Tracking..., Internet Recruiting, Onboarding, Screening, Temporary Staffing, Human Capital...
Education
University of Nebraska at Omaha
Bachelor of Business Administration (BBA), Finance & Banking
West Corporation June 2011 - Present
Starbucks 2007 - Present
Skills
Customer Satisfaction, Customer Service, Retail, Inventory Management, Time Management
Education
University of Nebraska at Omaha 2011 — 2013
Sociology
Consultant 2013 - Present
CSG International November 2009 - 2013
Datalogix October 2004 - November 2009
CSG International 1999 - 2004
CSG International 1994 - 1999
U S WEST 1993 - 1994
West Corporation 1991 - 1993
Capgemini 1990 - 1991
Skills
C#, Agile Methodologies, Software Development, Microsoft SQL Server, Oracle, SOA, Scrum, Unix, XML, Database Design, Web Services, WCF Services, Enterprise Architecture, Ab Initio, Telecommunications, Node.js, JavaScript, ASP.NET, SQL
Education
University of Nebraska at Omaha
Master of Arts (MA), Computer Science
University of Nebraska at Omaha
Bachelor of Science (BS), Computer Science
Ideal Images November 2012 - Present
West Corporation July 2011 - August 2012
Education
University of Nebraska at Omaha 1998 — 1999
Music, Theatre/Theater
Omaha Gross Catholic High School 1994 — 1998
General
West Buisness Solution June 2013 - Present
Western Asset Management May 2011 - Present
Mosaic April 2009 - Present
West Corporation December 2008 - May 2011
Keystone Foods April 2004 - October 2008
Skills
Customer Service, Soft..., Multilingual, Spanish,..., Outstanding...
Education
University of Nebraska at Omaha 2011 — 2014
Working towards a Bachelor in Science, Business Administration and Management, General
Gadsen State Community College 2002 — 2007
Associate Degree, Business Administration
West Corporation January 2012 - Present
Skills
Perl, SPL, Informix, C++, Unix, SOAP, Unix Shell Scripting, JDBC, Subversion
Education
University of Nebraska at Omaha 2005 — 2012
Bachelors of Computer Science, Computer Science, 3.5
RGIS September 2014 - Present
Premium Retail Services June 2014 - Present
American Income Life Insurance Company December 2013 - March 2014
West Corporation September 2013 - November 2013
Verizon Wireless November 2007 - January 2013
Parks and Recreation, City of LIncoln December 1998 - November 2007
Parks and Recreation, City of North Platte August 1996 - December 1998
Best Buy November 1994 - August 1996
Skills
Exceptional workflow..., customer interface..., call center operations, strong problem solving..., budgeting expertise, high level of microsoft..., familiarity of KPI, Management, Customer Service, Budgets, Hiring, Recruiting, Administration
Education
University of Nebraska at Omaha 1992 — 1996
Criminal Justice/Police Science
West Corporation August 2013 - Present
Culver Franchising System, Inc. January 2008 - August 2013
Wells Fargo September 2010 - December 2010
Education
University of Nebraska at Omaha 2011 — 2016