West Corporation
Industry: Telecommunications company
DescriptionWest Corporation is a private telecommunications services provider based in Omaha, Nebraska. It became a subsidiary of Apollo Global Management on October 11, 2017. Headquarters: Omaha, Nebraska, United States CEO: John Shlonsky (Nov 2017–) Number of employees: 9,659 (2018) Founded: 1986 Subsidiaries: InterCall, InXpo, Inc., Intrado,
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West Corporation Employees
Employee
Years
Job
Industry
Michelle Grogan Michelle Grogan's West Corporation Experience August 2014 - Present
Job Healthcare Agent at West Corporation
Industry Telecommunications
Experience
West Corporation August 2014 - Present
Teleperformance 2012 - 2014
Skills
Call Centers, Telecommunications, Avaya Technologies, VoIP, Troubleshooting, Technical Support, Service Delivery, Contact Centers, Customer Experience, Switches, Telephony, IP, Vendor Management, Cisco Technologies, Routers
Education
Kennesaw State University
Nursing Interest
West Corporation August 2014 - Present
Teleperformance 2012 - 2014
Skills
Call Centers, Telecommunications, Avaya Technologies, VoIP, Troubleshooting, Technical Support, Service Delivery, Contact Centers, Customer Experience, Switches, Telephony, IP, Vendor Management, Cisco Technologies, Routers
Education
Kennesaw State University
Nursing Interest
Stephen Deao Stephen Deao's West Corporation Experience July 2013 - Present
Job Direct Sales Manager at West Unified Communications Services
Industry Telecommunications
Experience
West Corporation July 2013 - Present
West Corporation 2010 - July 2013
Todays Office Professionals 2008 - 2010
Cintas 2007 - 2008
Skills
Solution Selling, Cold Calling, Salesforce.com, Direct Sales, Account Management, Sales Process, Audio Conferencing, B2B, Unified Communications, Sales Management, New Business Development, Sales Presentations, Hosted Services, Video Conferencing, Sales Operations, SaaS, Cloud Computing, Enterprise Software, Sales, CRM, Leadership, Business Development, Managed Services, Networking, Channel Partners, Management
Education
Lycoming College 2003 — 2007
Bachelor of Arts, Business Administration: Marketing
West Corporation July 2013 - Present
West Corporation 2010 - July 2013
Todays Office Professionals 2008 - 2010
Cintas 2007 - 2008
Skills
Solution Selling, Cold Calling, Salesforce.com, Direct Sales, Account Management, Sales Process, Audio Conferencing, B2B, Unified Communications, Sales Management, New Business Development, Sales Presentations, Hosted Services, Video Conferencing, Sales Operations, SaaS, Cloud Computing, Enterprise Software, Sales, CRM, Leadership, Business Development, Managed Services, Networking, Channel Partners, Management
Education
Lycoming College 2003 — 2007
Bachelor of Arts, Business Administration: Marketing
Joanna Bland Joanna Bland's West Corporation Experience August 2011 - March 2012
Job Sales Associate at Hobby Lobby
Industry Retail
Experience
Hobby Lobby June 2015 - Present
ULTA Beauty April 2015 - Present
Convergys January 2015 - May 2015
H&R Block January 2015 - April 2015
Academy Sports + Outdoors June 2014 - January 2015
H&R Block January 2014 - April 2014
Pitt Stop II Gas Station January 2013 - April 2014
H&R Block February 2013 - April 2013
West Corporation August 2011 - March 2012
Gabriel Brothers November 2009 - August 2011
Skills
Customer Service, Cashiering, Retail, Appointment Scheduling, Multi-line Phone, Receptionist Duties, Cosmetology, Cash Management, Merchandising, Sales, Retail Sales, Telephone Skills, Cash Register, Data Entry, Planograms
Education
Tiffin University 2015 — 2017
Bachelor of Business Administration (B.B.A.) in Organizational Management, Marketing
Kent State University 2008 — 2011
Hobby Lobby June 2015 - Present
ULTA Beauty April 2015 - Present
Convergys January 2015 - May 2015
H&R Block January 2015 - April 2015
Academy Sports + Outdoors June 2014 - January 2015
H&R Block January 2014 - April 2014
Pitt Stop II Gas Station January 2013 - April 2014
H&R Block February 2013 - April 2013
West Corporation August 2011 - March 2012
Gabriel Brothers November 2009 - August 2011
Skills
Customer Service, Cashiering, Retail, Appointment Scheduling, Multi-line Phone, Receptionist Duties, Cosmetology, Cash Management, Merchandising, Sales, Retail Sales, Telephone Skills, Cash Register, Data Entry, Planograms
Education
Tiffin University 2015 — 2017
Bachelor of Business Administration (B.B.A.) in Organizational Management, Marketing
Kent State University 2008 — 2011
Collin Walters Collin Walters's West Corporation Experience February 2014 - Present
Job Account Executive @ West Corporation
Industry Information Technology and Services
Experience
West Corporation February 2014 - Present
Archive Systems February 2013 - February 2014
Loyola Marymount University June 2012 - December 2012
Cre8tive Partners May 2011 - September 2011
Skills
Strategic Planning, Sales Management, SaaS, Leadership, Social Media, Business Development, Sales Process, Microsoft Office, Social Networking, Salesforce.com, Sales, Contract Negotiation
Education
Loyola Marymount University 2008 — 2012
Bachelor’s Degree, Biochemistry
West Corporation February 2014 - Present
Archive Systems February 2013 - February 2014
Loyola Marymount University June 2012 - December 2012
Cre8tive Partners May 2011 - September 2011
Skills
Strategic Planning, Sales Management, SaaS, Leadership, Social Media, Business Development, Sales Process, Microsoft Office, Social Networking, Salesforce.com, Sales, Contract Negotiation
Education
Loyola Marymount University 2008 — 2012
Bachelor’s Degree, Biochemistry
DeWykishia Edwards DeWykishia Edwards's West Corporation Experience May 2009 - October 2009
Job Business Manager
Industry Music
Experience
SWANGWYDE PRODUCTIONS January 2014 - Present
RadioShack September 2011 - Present
Boyd Gaming September 2009 - October 2011
West Corporation May 2009 - October 2009
Skills
Customer Service, Wireless Networking, Sales, Medical Assisting, Security, Microsoft Office, Asset Managment, Office Administration, Data Entry, Troubleshooting, Training, Loss Prevention, Cashiering, Time Management, Telephone Skills, Call Centers, Leadership, Inventory Management, Retail Sales, Management, Employee Training, Payroll, Inventory Control, Retail, Outlook, Hiring, 10 Key, Team Leadership, Recruiting, Hospitality, Windows 7, Social Networking, Teamwork, Administration, Phone Etiquette, Networking, Team Building, First Aid, Merchandising, Office Management, PowerPoint, Clerical Skills, Budgets, Administrative..., Store Operations, Customer Satisfaction, Store Management, Process Scheduler
Education
Penfoster College 2012 — 2013
Certificate, Spanish Language and Literature
Lamar State College-Orange 2002 — 2003
Certificate of Completion, Dental Assisting/Assistant
SWANGWYDE PRODUCTIONS January 2014 - Present
RadioShack September 2011 - Present
Boyd Gaming September 2009 - October 2011
West Corporation May 2009 - October 2009
Skills
Customer Service, Wireless Networking, Sales, Medical Assisting, Security, Microsoft Office, Asset Managment, Office Administration, Data Entry, Troubleshooting, Training, Loss Prevention, Cashiering, Time Management, Telephone Skills, Call Centers, Leadership, Inventory Management, Retail Sales, Management, Employee Training, Payroll, Inventory Control, Retail, Outlook, Hiring, 10 Key, Team Leadership, Recruiting, Hospitality, Windows 7, Social Networking, Teamwork, Administration, Phone Etiquette, Networking, Team Building, First Aid, Merchandising, Office Management, PowerPoint, Clerical Skills, Budgets, Administrative..., Store Operations, Customer Satisfaction, Store Management, Process Scheduler
Education
Penfoster College 2012 — 2013
Certificate, Spanish Language and Literature
Lamar State College-Orange 2002 — 2003
Certificate of Completion, Dental Assisting/Assistant
Brian Kuka's West Corporation Experience April 2013 - August 2014
Job Account executive at Modern Business Machines
Industry Telecommunications
Experience
Modern Business Machines December 2014 - Present
Hoogland Foods, LLC DBA Marco's Pizza September 2014 - November 2014
West Corporation April 2013 - August 2014
West Corporation January 2005 - March 2013
West Corporation July 2004 - December 2004
West Corporation March 2003 - June 2004
Cloverleaf Landscaping April 1999 - March 2003
Skills
Program Management, Training, Team Leadership, Leadership Development, Microsoft Office, Sales Management, Salesforce.com, International Shipping, Account Management, Team Building, Management, Direct Sales
Education
Fox Valley Technical College 1999 — 2001
Associate's degree, Marketing, B+
Lakeshore Technical College 1997 — 1997
EMT - Basic, EMT, B+
Modern Business Machines December 2014 - Present
Hoogland Foods, LLC DBA Marco's Pizza September 2014 - November 2014
West Corporation April 2013 - August 2014
West Corporation January 2005 - March 2013
West Corporation July 2004 - December 2004
West Corporation March 2003 - June 2004
Cloverleaf Landscaping April 1999 - March 2003
Skills
Program Management, Training, Team Leadership, Leadership Development, Microsoft Office, Sales Management, Salesforce.com, International Shipping, Account Management, Team Building, Management, Direct Sales
Education
Fox Valley Technical College 1999 — 2001
Associate's degree, Marketing, B+
Lakeshore Technical College 1997 — 1997
EMT - Basic, EMT, B+
Khalfani Coleman Khalfani Coleman's West Corporation Experience October 2012 - Present
Job at
Industry Information Technology and Services
Experience
PSAV May 2013 - Present
West Corporation October 2012 - Present
Confluence Academy 2010 - 2012
St. John's Hospital December 2002 - October 2010
Skills
Adobe Creative Suite, Active Directory, TCP/IP, LAN-WAN, Digital Video, Video Editing, Photography, Camera Operating, Audio Visual Support, Video Conferencing, Webinar Management, Help Desk Support, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Network Administration
Education
Lincoln Land Community College
Certificate Of Computer Networking Administration
Lincoln Land Community College
Certificate of Computer Help Desk Support
PSAV May 2013 - Present
West Corporation October 2012 - Present
Confluence Academy 2010 - 2012
St. John's Hospital December 2002 - October 2010
Skills
Adobe Creative Suite, Active Directory, TCP/IP, LAN-WAN, Digital Video, Video Editing, Photography, Camera Operating, Audio Visual Support, Video Conferencing, Webinar Management, Help Desk Support, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Network Administration
Education
Lincoln Land Community College
Certificate Of Computer Networking Administration
Lincoln Land Community College
Certificate of Computer Help Desk Support
Nicholas Iacobucci's West Corporation Experience October 2013 - December 2013
Job Helping maintain your nonprofit's database and run reports so your organization can focus on your community more.
Industry Information Technology and Services
Experience
Social Solutions January 2014 - Present
West Corporation October 2013 - December 2013
Regal Entertainment Group October 2006 - October 2013
Pizza Hut January 2013 - May 2013
Radio Shack October 2008 - December 2008
Skills
Computer Technology, Information Technology, Microsoft Windows, Windows 8, Help Desk Support, Adobe Creative Suite, Photoshop, Dreamweaver, Adobe Acrobat, Microsoft Office, Word, Excel, PowerPoint, Social Media, Facebook, YouTube, Social Networking, WordPress, Mac, Windows, Microsoft Word, Nonprofit Technology, Customer Support, Databases, Customer Service
Education
Kent State University at Trumbull 2012 — 2013
Bachelor of Technical and Applied Studies, Computer Technology, 3.804
Youngstown State University 2008 — 2012
Bachelor of Science in Applied Science, Information Technology Tech Support
Social Solutions January 2014 - Present
West Corporation October 2013 - December 2013
Regal Entertainment Group October 2006 - October 2013
Pizza Hut January 2013 - May 2013
Radio Shack October 2008 - December 2008
Skills
Computer Technology, Information Technology, Microsoft Windows, Windows 8, Help Desk Support, Adobe Creative Suite, Photoshop, Dreamweaver, Adobe Acrobat, Microsoft Office, Word, Excel, PowerPoint, Social Media, Facebook, YouTube, Social Networking, WordPress, Mac, Windows, Microsoft Word, Nonprofit Technology, Customer Support, Databases, Customer Service
Education
Kent State University at Trumbull 2012 — 2013
Bachelor of Technical and Applied Studies, Computer Technology, 3.804
Youngstown State University 2008 — 2012
Bachelor of Science in Applied Science, Information Technology Tech Support
Allen A. Wheeler Allen A. Wheeler's West Corporation Experience 2003 - June 2008
Job Business Development Coordinator/Account Executive Sewn Prodcts Division at Beaver Paper and Graphic Media, Inc.
Industry Environmental Services
Experience
Beaver Paper and Graphic Media, Inc. 2015 - Present
TreeJob/Lombardo Management General Contractors 2014 - 2014
Frederick J. Hanna & Associates, P.C. 2008 - 2013
West Corporation 2003 - June 2008
Snack-Stop Foodservice, Inc. 1990 - 2003
Skills
Start-ups, Business Development, Management, Sales, Sales Operations, Financial Analysis, Leadership, Call Centers, Team Building, Customer Satisfaction, Social Media, Sales Management, Operations Management, Public Relations, Customer Service, CRM, Microsoft Office, Strategic Planning, Public Speaking, Entrepreneurship, Internet Entrepreneur, Stock Market, Collections, Credit, Leadership Development, New Business Development, Program Management, Community Outreach, Cold Calling, Analysis, Recruiting, Marketing Strategy, Training, Project Management, Social Networking
Education
Loyola University Chicago
Beaver Paper and Graphic Media, Inc. 2015 - Present
TreeJob/Lombardo Management General Contractors 2014 - 2014
Frederick J. Hanna & Associates, P.C. 2008 - 2013
West Corporation 2003 - June 2008
Snack-Stop Foodservice, Inc. 1990 - 2003
Skills
Start-ups, Business Development, Management, Sales, Sales Operations, Financial Analysis, Leadership, Call Centers, Team Building, Customer Satisfaction, Social Media, Sales Management, Operations Management, Public Relations, Customer Service, CRM, Microsoft Office, Strategic Planning, Public Speaking, Entrepreneurship, Internet Entrepreneur, Stock Market, Collections, Credit, Leadership Development, New Business Development, Program Management, Community Outreach, Cold Calling, Analysis, Recruiting, Marketing Strategy, Training, Project Management, Social Networking
Education
Loyola University Chicago
Nick Dauriac's West Corporation Experience May 2003 - March 2009
Job Director of Environmental Services at Christus Santa Rosa
Industry Hospital & Health Care
Experience
HHS Environmental Services August 2012 - Present
Altus Home Healthcare March 2012 - September 2012
Harbor Hospice of Beaumont April 2011 - March 2012
Jordan Health Service February 2009 - April 2011
West Corporation May 2003 - March 2009
Skills
Healthcare, Marketing, Hospitals, Microsoft Office, Home Care, Customer Service, Medicare, Team Building, Sales, Leadership, Public Relations, Account Management, Cold Calling, Strategic Planning, Public Speaking, Marketing Strategy, Management, Healthcare Management, Nursing, Training
Education
Lamar University 2004 — 2009
BBA, Marketing & Management
HHS Environmental Services August 2012 - Present
Altus Home Healthcare March 2012 - September 2012
Harbor Hospice of Beaumont April 2011 - March 2012
Jordan Health Service February 2009 - April 2011
West Corporation May 2003 - March 2009
Skills
Healthcare, Marketing, Hospitals, Microsoft Office, Home Care, Customer Service, Medicare, Team Building, Sales, Leadership, Public Relations, Account Management, Cold Calling, Strategic Planning, Public Speaking, Marketing Strategy, Management, Healthcare Management, Nursing, Training
Education
Lamar University 2004 — 2009
BBA, Marketing & Management
Bethany Irwin Bethany Irwin's West Corporation Experience January 2007 - September 2008
Job Registered Nurse
Industry Hospital & Health Care
Experience
Private Family October 2011 - July 2013
Things Remembered 2008 - 2011
West Corporation January 2007 - September 2008
Einstein Noah Restaurant Group, Inc. November 2004 - September 2006
Education
Kent State University 2009 — 2012
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse, 3.3 GPA (4.0 scale)
Malone University 2000 — 2007
Bachelor of Arts (B.A.), 3.0 GPA (4.0 scale)
Private Family October 2011 - July 2013
Things Remembered 2008 - 2011
West Corporation January 2007 - September 2008
Einstein Noah Restaurant Group, Inc. November 2004 - September 2006
Education
Kent State University 2009 — 2012
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse, 3.3 GPA (4.0 scale)
Malone University 2000 — 2007
Bachelor of Arts (B.A.), 3.0 GPA (4.0 scale)
Dallas DeMarr Dallas DeMarr's West Corporation Experience September 2013 - October 2013
Job Quality Assurance Engineer at VMTurbo
Industry Computer Software
Experience
VMTurbo June 2015 - Present
BuyerQuest October 2013 - May 2015
West Corporation September 2013 - October 2013
West Corporation August 2013 - September 2013
Turning Technologies August 2012 - August 2013
The Cartridge Outlet September 2011 - May 2013
Walmart June 2011 - September 2011
Best Buy February 2011 - September 2011
Rae-Ann of Westlake August 2010 - January 2011
Center Ridge Health Campus January 2009 - March 2010
Skills
Testing, Software Documentation, Agile Methodologies, Quality Assurance, Customer Service, Training, Management, VMTurbo, Project Management, SQL, Computer-savvy, Test Cases, Technical Support, Troubleshooting, Windows, Manual Testing, Six Sigma, Call Centers, Analysis, Microsoft Office, Human Resources, Six Sigma White Belt
Education
Lorain County Community College 2009 — 2010
VMTurbo June 2015 - Present
BuyerQuest October 2013 - May 2015
West Corporation September 2013 - October 2013
West Corporation August 2013 - September 2013
Turning Technologies August 2012 - August 2013
The Cartridge Outlet September 2011 - May 2013
Walmart June 2011 - September 2011
Best Buy February 2011 - September 2011
Rae-Ann of Westlake August 2010 - January 2011
Center Ridge Health Campus January 2009 - March 2010
Skills
Testing, Software Documentation, Agile Methodologies, Quality Assurance, Customer Service, Training, Management, VMTurbo, Project Management, SQL, Computer-savvy, Test Cases, Technical Support, Troubleshooting, Windows, Manual Testing, Six Sigma, Call Centers, Analysis, Microsoft Office, Human Resources, Six Sigma White Belt
Education
Lorain County Community College 2009 — 2010
Rhasheda Higgins Rhasheda Higgins's West Corporation Experience November 2003 - May 2007
Job Oversight Quality Analyst II at JPMorgan Chase
Industry Security and Investigations
Experience
JPMorgan Chase October 2011 - Present
Saxon July 2009 - August 2011
Saxon Mortgage July 2009 - January 2010
GMAC Financial March 2009 - July 2009
Drive Financial Services May 2007 - March 2009
West Corporation November 2003 - May 2007
Skills
IVR, Vendor Management, Call Center, Avaya, Telecommunications, Workforce Management, VoIP, Customer Experience, Contact Centers, Customer Satisfaction, Call Center Development, Customer Retention, Process Improvement, Telephony, Visio, Billing Systems, Customer Service, Quality Assurance, Call Centers, Analysis, Credit, Mortgage Lending, Risk Management, Loans, Banking, Financial Services, Loan Servicing, Loss Mitigation, Management, Mortgage Banking
Education
University of Phoenix 2005 — 2007
Master of Administration & Science, Justice of Administration & Homeland Security
Langston University 1997 — 2003
Bachelor of Arts, Broadcast Journalism & Marketing
JPMorgan Chase October 2011 - Present
Saxon July 2009 - August 2011
Saxon Mortgage July 2009 - January 2010
GMAC Financial March 2009 - July 2009
Drive Financial Services May 2007 - March 2009
West Corporation November 2003 - May 2007
Skills
IVR, Vendor Management, Call Center, Avaya, Telecommunications, Workforce Management, VoIP, Customer Experience, Contact Centers, Customer Satisfaction, Call Center Development, Customer Retention, Process Improvement, Telephony, Visio, Billing Systems, Customer Service, Quality Assurance, Call Centers, Analysis, Credit, Mortgage Lending, Risk Management, Loans, Banking, Financial Services, Loan Servicing, Loss Mitigation, Management, Mortgage Banking
Education
University of Phoenix 2005 — 2007
Master of Administration & Science, Justice of Administration & Homeland Security
Langston University 1997 — 2003
Bachelor of Arts, Broadcast Journalism & Marketing
Fuad Efendi Fuad Efendi's West Corporation Experience October 2013 - Present
Job Lucene Solr Consultant
Industry Computer Software
Experience
InterCall November 2013 - Present
West Corporation October 2013 - Present
BlackBerry November 2012 - Present
Kaypok Inc. September 2012 - Present
Tokenizer Inc. February 2004 - Present
Metroland January 2011 - December 2012
Jugnoo – Where Social Media Listening Meets Engagement March 2012 - September 2012
OutsideIQ March 2011 - February 2012
BMO Nesbitt Burns July 2010 - February 2011
Giesecke & Devrient March 2010 - June 2010
Skills
Hadoop, HBase, Lucene, Java, Solr, MapReduce, Oracle, PMP, SOA, Cassandra, Liferay, Apache, Hive, Product Management, ESB, Natural Language..., Sentiment Analysis, Text Analytics, Recommender Systems, Search Engine Technology, SQL, Nutch, WebSphere Portal, J2EE, Information Extraction, Text Classification, Web Mining, Mahout, Product Development, JEE, Large Scale Systems, Hadoop MapReduce, Avro, Lily, Chukwa, Pig, Cascading, BIXO, ZooKeeper, Wicket, JQuery, Liferay Portal, LingPipe, Vaadin, SDLC, Enterprise Architecture, Scrum, Project Management, Agile Methodologies
Education
Lomonosov Moscow State University (MSU) 1982 — 1987
Master, Mathematics
InterCall November 2013 - Present
West Corporation October 2013 - Present
BlackBerry November 2012 - Present
Kaypok Inc. September 2012 - Present
Tokenizer Inc. February 2004 - Present
Metroland January 2011 - December 2012
Jugnoo – Where Social Media Listening Meets Engagement March 2012 - September 2012
OutsideIQ March 2011 - February 2012
BMO Nesbitt Burns July 2010 - February 2011
Giesecke & Devrient March 2010 - June 2010
Skills
Hadoop, HBase, Lucene, Java, Solr, MapReduce, Oracle, PMP, SOA, Cassandra, Liferay, Apache, Hive, Product Management, ESB, Natural Language..., Sentiment Analysis, Text Analytics, Recommender Systems, Search Engine Technology, SQL, Nutch, WebSphere Portal, J2EE, Information Extraction, Text Classification, Web Mining, Mahout, Product Development, JEE, Large Scale Systems, Hadoop MapReduce, Avro, Lily, Chukwa, Pig, Cascading, BIXO, ZooKeeper, Wicket, JQuery, Liferay Portal, LingPipe, Vaadin, SDLC, Enterprise Architecture, Scrum, Project Management, Agile Methodologies
Education
Lomonosov Moscow State University (MSU) 1982 — 1987
Master, Mathematics
Kurt M Hill Kurt M Hill's West Corporation Experience August 2015 - Present
Job Director of Business Performance at West Corporation
Industry Telecommunications
Experience
West Corporation August 2015 - Present
Synchrony Financial May 2014 - August 2015
Nationwide Insurance March 2013 - May 2014
Nationwide Insurance June 2008 - March 2013
Skills
Process Improvement, Insurance, Visio, Access, Vendor Management, Analysis, Data Analysis, Project Management, Business Process..., Program Management, Leadership, Risk Management, SharePoint, Call Centers, Software Documentation, PeopleSoft, Cross-functional Team..., Change Management, Team Building, Management, Training
Education
Northwestern University 2014 — 2015
Master of Science (M.S.), Predictive Analytics
Malone College 2012 — 2013
Master of Arts in Organizational Leadership, Organizational Leadership
The Ohio State University 2011 — 2012
Certification, Six Sigma Black Belt
Kent State University 2006 — 2012
Bachelor of Science (BS), Business Administration, Management and Operations
West Corporation August 2015 - Present
Synchrony Financial May 2014 - August 2015
Nationwide Insurance March 2013 - May 2014
Nationwide Insurance June 2008 - March 2013
Skills
Process Improvement, Insurance, Visio, Access, Vendor Management, Analysis, Data Analysis, Project Management, Business Process..., Program Management, Leadership, Risk Management, SharePoint, Call Centers, Software Documentation, PeopleSoft, Cross-functional Team..., Change Management, Team Building, Management, Training
Education
Northwestern University 2014 — 2015
Master of Science (M.S.), Predictive Analytics
Malone College 2012 — 2013
Master of Arts in Organizational Leadership, Organizational Leadership
The Ohio State University 2011 — 2012
Certification, Six Sigma Black Belt
Kent State University 2006 — 2012
Bachelor of Science (BS), Business Administration, Management and Operations
Nikki Hughey Nikki Hughey's West Corporation Experience 2013 - June 2014
Job Real Estate Agent at Keller Williams Real Estate
Industry Real Estate
Experience
Keller Williams Real Estate August 2014 - Present
West Corporation 2013 - June 2014
Skills
Call Centers, Telecommunications, Customer Experience, Troubleshooting, Telephony, Customer Satisfaction, Technical Support, Customer Retention, Avaya Technologies, Customer Service, Real Estate, Sales, Sellers, Microsoft Office, Negotiation, Team Leadership
Education
Lamar University 2009 — 2013
Lamar Institute of Technology 2010 — 2012
Certificate in Real Estate
Keller Williams Real Estate August 2014 - Present
West Corporation 2013 - June 2014
Skills
Call Centers, Telecommunications, Customer Experience, Troubleshooting, Telephony, Customer Satisfaction, Technical Support, Customer Retention, Avaya Technologies, Customer Service, Real Estate, Sales, Sellers, Microsoft Office, Negotiation, Team Leadership
Education
Lamar University 2009 — 2013
Lamar Institute of Technology 2010 — 2012
Certificate in Real Estate
Alena Bryhan's West Corporation Experience June 2010 - May 2014
Job Property Management
Industry Real Estate
Experience
Colonial Property Management, LLC May 2014 - Present
West Corporation June 2010 - May 2014
Skills
Customer Experience, Avaya, Account Management, Microsoft Office, Outlook, Direct Sales, Microsoft Excel, Marketing, Data Entry, Customer Support, Customer Retention, Customer Satisfaction, Leadership, Customer Service, Sales, Management, Time Management, Microsoft Word, Sales Process, Training, Process Improvement, Team Leadership, Leases, Rentals
Education
Madison Area Technical College 2004 — 2006
Associate's degree, Marketing
Colonial Property Management, LLC May 2014 - Present
West Corporation June 2010 - May 2014
Skills
Customer Experience, Avaya, Account Management, Microsoft Office, Outlook, Direct Sales, Microsoft Excel, Marketing, Data Entry, Customer Support, Customer Retention, Customer Satisfaction, Leadership, Customer Service, Sales, Management, Time Management, Microsoft Word, Sales Process, Training, Process Improvement, Team Leadership, Leases, Rentals
Education
Madison Area Technical College 2004 — 2006
Associate's degree, Marketing
Heather Frazier Heather Frazier's West Corporation Experience August 2005 - April 2011
Job Student at Lamar University
Industry Mechanical or Industrial Engineering
Experience
Southeast Texas Planning Commission - Area Agency on Aging May 2011 - November 2011
West Corporation August 2005 - April 2011
Skills
Databases
Education
Lamar University 2002 — 2015
Southeast Texas Planning Commission - Area Agency on Aging May 2011 - November 2011
West Corporation August 2005 - April 2011
Skills
Databases
Education
Lamar University 2002 — 2015
Erika Olson Erika Olson's West Corporation Experience January 2015 - Present
Job Inside Account Manager at West Corporation
Industry Hospital & Health Care
Experience
West Corporation January 2015 - Present
JJ Keller & Associates, Inc.. November 2013 - December 2014
West Corporation July 2012 - October 2013
APAC Customer Services November 2006 - June 2012
Belles of Elegance April 2002 - January 2007
Skills
Healthcare, Account Management, Hospitals, Sales Management, Cross-functional Team..., Sales, Medical Imaging, Sales Operations, New Business Development, Direct Sales, Salesforce.com, Call Centers, Customer Service..., Leadership, Customer Retention, Coaching, Customer Experience, Training, Customer Satisfaction, Cold Calling, CRM, Sales Process, Process Improvement, Vendor Management, Workforce Management, Team Building
Education
Lakeland College
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
Rasmussen College-Wisconsin 2013 — 2016
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Lakeside School of Massage Therapy 2000 — 2001
Licenced Massage Therapist, Massage Therapy/Therapeutic Massage
Northeast Wisconsin Technical College 1993 — 1993
Early Childhood Education and Teaching
West Corporation January 2015 - Present
JJ Keller & Associates, Inc.. November 2013 - December 2014
West Corporation July 2012 - October 2013
APAC Customer Services November 2006 - June 2012
Belles of Elegance April 2002 - January 2007
Skills
Healthcare, Account Management, Hospitals, Sales Management, Cross-functional Team..., Sales, Medical Imaging, Sales Operations, New Business Development, Direct Sales, Salesforce.com, Call Centers, Customer Service..., Leadership, Customer Retention, Coaching, Customer Experience, Training, Customer Satisfaction, Cold Calling, CRM, Sales Process, Process Improvement, Vendor Management, Workforce Management, Team Building
Education
Lakeland College
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
Rasmussen College-Wisconsin 2013 — 2016
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Lakeside School of Massage Therapy 2000 — 2001
Licenced Massage Therapist, Massage Therapy/Therapeutic Massage
Northeast Wisconsin Technical College 1993 — 1993
Early Childhood Education and Teaching
coleby palmer coleby palmer's West Corporation Experience May 2009 - July 2011
Job production control specialist at Parker Hannifin
Industry Oil & Energy
Experience
Parker Hannifin August 2014 - Present
Parker Hannifin August 2014 - Present
Parker Hannifin August 2012 - August 2014
Olson Engineering, Inc. December 2011 - August 2012
west corporation May 2009 - July 2011
west corporation January 2009 - May 2009
Skills
Troubleshooting, Project Management, Process Improvement, Visio, Six Sigma, Testing, Windows, Software Documentation, Project Planning, Lean Manufacturing, Microsoft Office, Engineering, MS Project, Continuous Improvement, Manufacturing, Quality Assurance, Program Management, Technical Support, Access, Active Directory
Education
Lamar University 2009 — 2012
Bachelor of Science (BS), Industrial Engineering
Lamar Institute of Technology 2007 — 2009
Associate of Arts (A.A.), Computer Technology/Computer Systems Technology
Parker Hannifin August 2014 - Present
Parker Hannifin August 2014 - Present
Parker Hannifin August 2012 - August 2014
Olson Engineering, Inc. December 2011 - August 2012
west corporation May 2009 - July 2011
west corporation January 2009 - May 2009
Skills
Troubleshooting, Project Management, Process Improvement, Visio, Six Sigma, Testing, Windows, Software Documentation, Project Planning, Lean Manufacturing, Microsoft Office, Engineering, MS Project, Continuous Improvement, Manufacturing, Quality Assurance, Program Management, Technical Support, Access, Active Directory
Education
Lamar University 2009 — 2012
Bachelor of Science (BS), Industrial Engineering
Lamar Institute of Technology 2007 — 2009
Associate of Arts (A.A.), Computer Technology/Computer Systems Technology
Jerry Maldonado Jerry Maldonado's West Corporation Experience January 2005 - December 2007
Job Substitute High School Teacher at NISD
Industry Education Management
Experience
NISD January 2009 - Present
Eye Centers of Beaumont April 2007 - November 2009
West Corporation January 2005 - December 2007
Ameripol Synpol Corporation May 1967 - January 2001
Skills
Human Resources
Education
Lamar University 1962 — 1965
NISD January 2009 - Present
Eye Centers of Beaumont April 2007 - November 2009
West Corporation January 2005 - December 2007
Ameripol Synpol Corporation May 1967 - January 2001
Skills
Human Resources
Education
Lamar University 1962 — 1965
Kimberly Johnston Kimberly Johnston's West Corporation Experience 2000 - 2007
Job HR Director, SPHR at Starbucks Coffee Company
Industry Food & Beverages
Experience
Starbucks Coffee Company February 2015 - Present
Starbucks December 2013 - February 2015
Starbucks Coffee Company January 2011 - December 2013
Starbucks Coffee Company June 2007 - December 2010
West Corporation 2000 - 2007
Kootenai Health 2004 - 2005
Skills
Employee Relations, Training, Human Resources, Performance Management, Recruiting, Succession Planning, Talent Management, Onboarding, Retail, Employee Engagement, Hiring, Employee Training, Leadership, Management, Applicant Tracking..., Talent Acquisition, New Hire Orientations, Workforce Planning, Team Building, Income Statement, Coaching
Education
Lubbock Christian University
Bachelor of Science, Organizational Management
Starbucks Coffee Company February 2015 - Present
Starbucks December 2013 - February 2015
Starbucks Coffee Company January 2011 - December 2013
Starbucks Coffee Company June 2007 - December 2010
West Corporation 2000 - 2007
Kootenai Health 2004 - 2005
Skills
Employee Relations, Training, Human Resources, Performance Management, Recruiting, Succession Planning, Talent Management, Onboarding, Retail, Employee Engagement, Hiring, Employee Training, Leadership, Management, Applicant Tracking..., Talent Acquisition, New Hire Orientations, Workforce Planning, Team Building, Income Statement, Coaching
Education
Lubbock Christian University
Bachelor of Science, Organizational Management
Gregory Pater's West Corporation Experience March 2011 - August 2011
Job Account Manager Healthcare at CDW Corporation
Industry Information Technology and Services
Experience
CDW Corporation June 2011 - Present
West Corporation March 2011 - August 2011
Lawrence University August 2007 - June 2010
Bansley & Kiener, LLP December 2005 - December 2009
Skills
Cold Calling, Customer Service, Account Management, Sales, Solution Selling, Direct Sales, Selling, Sales Operations, Networking, Leadership, Channel Partners, SaaS
Education
Lawrence University 2007 — 2011
Economics
CDW Corporation June 2011 - Present
West Corporation March 2011 - August 2011
Lawrence University August 2007 - June 2010
Bansley & Kiener, LLP December 2005 - December 2009
Skills
Cold Calling, Customer Service, Account Management, Sales, Solution Selling, Direct Sales, Selling, Sales Operations, Networking, Leadership, Channel Partners, SaaS
Education
Lawrence University 2007 — 2011
Economics
Darla Wheeler Darla Wheeler's West Corporation Experience May 2013 - Present
Job Human Resources Professional
Industry Telecommunications
Experience
West Corporation May 2013 - Present
Hadley Furniture August 2010 - February 2011
Aon Hewitt May 2006 - January 2010
Skills
HRIS, Benefits Administration, Employee Benefits, Performance Management, Employee Engagement, Human Resources, Employee Relations, Deferred Compensation, HR Policies, HR Consulting, Recruiting, PeopleSoft, Personnel Management, Workforce Planning, Applicant Tracking..., Organizational..., New Hire Orientations
Education
Lone Star College 2010 — 2012
AAS, Social Work
Lamar University 1999 — 2001
Psychology
West Corporation May 2013 - Present
Hadley Furniture August 2010 - February 2011
Aon Hewitt May 2006 - January 2010
Skills
HRIS, Benefits Administration, Employee Benefits, Performance Management, Employee Engagement, Human Resources, Employee Relations, Deferred Compensation, HR Policies, HR Consulting, Recruiting, PeopleSoft, Personnel Management, Workforce Planning, Applicant Tracking..., Organizational..., New Hire Orientations
Education
Lone Star College 2010 — 2012
AAS, Social Work
Lamar University 1999 — 2001
Psychology
Michelle Lindsay's West Corporation Experience 2010 - 2013
Job Administrative Assistant, Receptionist, Sales Representative, Accountant & Writer
Industry Financial Services
Experience
Self-Employed Part Time September 2009 - June 2013
West Corporation 2010 - 2013
Wells Fargo Advisors June 2007 - May 2010
Dallas Employment Services February 1995 - June 2008
Pro Staff January 1998 - June 2007
Imprimis Group January 1995 - June 2007
Burnett's Staffing, Inc. November 2006 - May 2007
First Southwest Company December 2005 - November 2006
Desert Steel Company, Inc. January 2006 - May 2006
Hutton Communications Inc. October 2004 - April 2005
Skills
Microsoft Office, Administrative Support, Receptionist, Typing 60 wpm, Business Travel, Direct Sales, Event Planning, Personal Assistant, Customer Service, Librarian for..., Accounts Receivable, Creative Writer, Social Media Marketing, Microsoft Excel, Social Networking, Web Content, Hoot Suite, Marketing, Social Media, Publishing, PowerPoint, Creative Writing, Microsoft Word, Facebook, Writing, Books, Copy Editing, Trade Shows, Telephone Skills, Accounts Payable, Administrative..., Travel Planning, Telemarketing, Typing, Reviews, Book Reviews, Transcription, Database Admin, Writer, Cross Selling, Website Content, Product Reviews, Celebrity Interviews, Microsoft Office - Word, Excel, PowerPoint & Outlook, Customer Relations, Database Management, Microsoft Outlook, Twitter
Education
Argosy University 2011 — 2012
Bachelor of Science in Marketing (In Progress), Marketing/Marketing Management, General
Los Angeles City College 1983 — 1984
Persued Associate of Arts (A.A.), Business Administration and Management, General
Self-Employed Part Time September 2009 - June 2013
West Corporation 2010 - 2013
Wells Fargo Advisors June 2007 - May 2010
Dallas Employment Services February 1995 - June 2008
Pro Staff January 1998 - June 2007
Imprimis Group January 1995 - June 2007
Burnett's Staffing, Inc. November 2006 - May 2007
First Southwest Company December 2005 - November 2006
Desert Steel Company, Inc. January 2006 - May 2006
Hutton Communications Inc. October 2004 - April 2005
Skills
Microsoft Office, Administrative Support, Receptionist, Typing 60 wpm, Business Travel, Direct Sales, Event Planning, Personal Assistant, Customer Service, Librarian for..., Accounts Receivable, Creative Writer, Social Media Marketing, Microsoft Excel, Social Networking, Web Content, Hoot Suite, Marketing, Social Media, Publishing, PowerPoint, Creative Writing, Microsoft Word, Facebook, Writing, Books, Copy Editing, Trade Shows, Telephone Skills, Accounts Payable, Administrative..., Travel Planning, Telemarketing, Typing, Reviews, Book Reviews, Transcription, Database Admin, Writer, Cross Selling, Website Content, Product Reviews, Celebrity Interviews, Microsoft Office - Word, Excel, PowerPoint & Outlook, Customer Relations, Database Management, Microsoft Outlook, Twitter
Education
Argosy University 2011 — 2012
Bachelor of Science in Marketing (In Progress), Marketing/Marketing Management, General
Los Angeles City College 1983 — 1984
Persued Associate of Arts (A.A.), Business Administration and Management, General
Antoinette neal Antoinette neal's West Corporation Experience March 2014 - Present
Job Ann's Real Estate LLC
Industry Real Estate
Experience
West Corporation March 2014 - Present
Ann's Real Estate LLC June 2012 - Present
Security Finance September 2012 - February 2014
University of Wisconsin Hospital and Clinics October 2006 - November 2011
Skills
Credit, Customer Service, Leadership, Loans, Software Documentation, Management, Insurance, Process Scheduler, Investment Properties, Microsoft Excel, Underwriting, Training, Real Estate, Analysis
Education
Century 21 online course 2010 — 2011
Certificate, Real Estate
Madison Area Technical College 2005 — 2006
Medical/Clinical Assistant
West Corporation March 2014 - Present
Ann's Real Estate LLC June 2012 - Present
Security Finance September 2012 - February 2014
University of Wisconsin Hospital and Clinics October 2006 - November 2011
Skills
Credit, Customer Service, Leadership, Loans, Software Documentation, Management, Insurance, Process Scheduler, Investment Properties, Microsoft Excel, Underwriting, Training, Real Estate, Analysis
Education
Century 21 online course 2010 — 2011
Certificate, Real Estate
Madison Area Technical College 2005 — 2006
Medical/Clinical Assistant
Camille (Shearer) Diedrick Camille (Shearer) Diedrick's West Corporation Experience 2012 - Present
Job Recent Graduate Michael J. Coles College of Business Kennesaw State University
Industry Financial Services
Experience
West Corporation 2012 - Present
LGE Community Credit Union May 2006 - July 2011
Skills
Banking, Loans, Consumer Lending, Lines Of Credit, Commercial Lending, Financial Analysis, Mortgage Lending, Small Business Lending, Credit
Education
Kennesaw State University - Michael J. Coles College of Business 2009 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of Technology, Jamaica 1995 — 1998
Business Administration major in Marketing
West Corporation 2012 - Present
LGE Community Credit Union May 2006 - July 2011
Skills
Banking, Loans, Consumer Lending, Lines Of Credit, Commercial Lending, Financial Analysis, Mortgage Lending, Small Business Lending, Credit
Education
Kennesaw State University - Michael J. Coles College of Business 2009 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of Technology, Jamaica 1995 — 1998
Business Administration major in Marketing
NaTasha Maxwell's West Corporation Experience March 2006 - August 2006
Job Owner, Make Your Dreams Come True
Industry Telecommunications
Experience
Make Your Dreams Come True June 2006 - Present
Live Ops April 2006 - December 2006
West Corporation March 2006 - August 2006
Budco: The Dialogue Company January 2004 - June 2006
Chase January 2004 - September 2005
Convergys March 2002 - December 2003
QEK Global Solutions March 2002 - December 2002
Skills
Lead Generation, Advertising, B2B Marketing, Public Speaking, B2B, Social Media Marketing, Marketing, Business Development, Customer Service, Telemarketing, Call Centers, Social Networking, Event Management, Event Planning, Employee Training
Education
Lawrence Technological University 2001 — 2005
Computer Engineering
Make Your Dreams Come True June 2006 - Present
Live Ops April 2006 - December 2006
West Corporation March 2006 - August 2006
Budco: The Dialogue Company January 2004 - June 2006
Chase January 2004 - September 2005
Convergys March 2002 - December 2003
QEK Global Solutions March 2002 - December 2002
Skills
Lead Generation, Advertising, B2B Marketing, Public Speaking, B2B, Social Media Marketing, Marketing, Business Development, Customer Service, Telemarketing, Call Centers, Social Networking, Event Management, Event Planning, Employee Training
Education
Lawrence Technological University 2001 — 2005
Computer Engineering
Erick Thomas Erick Thomas's West Corporation Experience March 1992 - October 2000
Job Independent Marketer/Certified Paralegal
Industry Telecommunications
Experience
Independent Contractor/Self-Employed June 1990 - Present
McDonald's of Southwest Louisiana October 2010 - May 2012
Melaleuca:The Wellness Company March 1996 - August 2005
West Corporation March 1992 - October 2000
Giles Automotive Group March 1997 - July 1999
That's Entertainment April 1994 - February 1997
The Eunice News June 1992 - March 1994
Pase Corporation July 1989 - February 1994
Skills
Direct Marketing, Customer Experience, Product Management, Lead Generation, Email Marketing, Marketing Strategy, Product Marketing, Salesforce.com, Marketing Communications, Marketing, Competitive Analysis, Account Management, B2B, Segmentation, Cross-functional Team..., Customer Acquisition, Online Marketing, Telecommunications, Social Media Marketing, Marketing Management
Education
Louisiana State University-Eunice
Legal Assistant/Paralegal
University of Louisiana at Lafayette
Business Administration and Management, General
Independent Contractor/Self-Employed June 1990 - Present
McDonald's of Southwest Louisiana October 2010 - May 2012
Melaleuca:The Wellness Company March 1996 - August 2005
West Corporation March 1992 - October 2000
Giles Automotive Group March 1997 - July 1999
That's Entertainment April 1994 - February 1997
The Eunice News June 1992 - March 1994
Pase Corporation July 1989 - February 1994
Skills
Direct Marketing, Customer Experience, Product Management, Lead Generation, Email Marketing, Marketing Strategy, Product Marketing, Salesforce.com, Marketing Communications, Marketing, Competitive Analysis, Account Management, B2B, Segmentation, Cross-functional Team..., Customer Acquisition, Online Marketing, Telecommunications, Social Media Marketing, Marketing Management
Education
Louisiana State University-Eunice
Legal Assistant/Paralegal
University of Louisiana at Lafayette
Business Administration and Management, General
Claude Gardner's West Corporation Experience July 2005 - June 2006
Job Employee Development Coordinator at City of Rocky Mount
Industry Professional Training & Coaching
Experience
City of Rocky Mount January 2014 - Present
North Carolina Wesleyan College January 2013 - January 2014
Coleman Research Group February 2012 - December 2012
Truth Tabernacle Ministries January 2009 - February 2012
GIS Marketing June 2006 - January 2009
West Corporation July 2005 - June 2006
H.A.N.D Wireless January 2002 - June 2005
Skills
Management, Leadership, Training & Development, Curriculum Design, Strategic Planning, Public Speaking, Customer Service, Negotiation, Analysis, Research
Education
Liberty University 2015 — 2016
Bachelor of Business Administration (BBA), Leadership
Saint Augustines College 2009 — 2011
Bachelor of Science (BS), Organizational Management
City of Rocky Mount January 2014 - Present
North Carolina Wesleyan College January 2013 - January 2014
Coleman Research Group February 2012 - December 2012
Truth Tabernacle Ministries January 2009 - February 2012
GIS Marketing June 2006 - January 2009
West Corporation July 2005 - June 2006
H.A.N.D Wireless January 2002 - June 2005
Skills
Management, Leadership, Training & Development, Curriculum Design, Strategic Planning, Public Speaking, Customer Service, Negotiation, Analysis, Research
Education
Liberty University 2015 — 2016
Bachelor of Business Administration (BBA), Leadership
Saint Augustines College 2009 — 2011
Bachelor of Science (BS), Organizational Management
David Coffin, MSQVL, CRMC David Coffin, MSQVL, CRMC's West Corporation Experience October 2000 - October 2007
Job Experienced Product & Sales Professional seeking new opportunity
Industry Marketing and Advertising
Experience
Cliffs Tire & Battery Corp October 2013 - May 2014
TELEFLEX MEDICAL OEM September 2012 - October 2013
The Avenue 91.1 October 2009 - September 2012
UNITED SIGN October 2007 - October 2009
Tyco October 2000 - October 2007
West Corporation October 2000 - October 2007
SMTC/Pensar 1998 - 2000
Skills
Marketing Communications, Media Relations, Public Relations, Social Media, Corporate Communications, Strategic Planning, Sales Management, New Business Development, Broadcast, B2B Marketing, Supervisory Skills, New Product Ideas, CRM, Business Development, Leadership, Training, Cross-functional Team..., Sales, Team Building, Management, Marketing, Customer Service, Account Management, Advertising, Marketing Strategy, Sales Process, Social Networking
Education
Marian University 1993 — 1995
Masters Degree, Quality, Values and Leadership
University of Wisconsin-Stout 1982 — 1984
Bachelor's Degree, Manufacturing Engineering
Lakeshore Technical College
Associate Degree, Mechanical Design
Cliffs Tire & Battery Corp October 2013 - May 2014
TELEFLEX MEDICAL OEM September 2012 - October 2013
The Avenue 91.1 October 2009 - September 2012
UNITED SIGN October 2007 - October 2009
Tyco October 2000 - October 2007
West Corporation October 2000 - October 2007
SMTC/Pensar 1998 - 2000
Skills
Marketing Communications, Media Relations, Public Relations, Social Media, Corporate Communications, Strategic Planning, Sales Management, New Business Development, Broadcast, B2B Marketing, Supervisory Skills, New Product Ideas, CRM, Business Development, Leadership, Training, Cross-functional Team..., Sales, Team Building, Management, Marketing, Customer Service, Account Management, Advertising, Marketing Strategy, Sales Process, Social Networking
Education
Marian University 1993 — 1995
Masters Degree, Quality, Values and Leadership
University of Wisconsin-Stout 1982 — 1984
Bachelor's Degree, Manufacturing Engineering
Lakeshore Technical College
Associate Degree, Mechanical Design
Norma Schmelling Norma Schmelling's West Corporation Experience 1995 - 2009
Job Independent Consultant at Norma Schmelling Consulting
Industry Human Resources
Experience
Norma Schmelling Consulting May 2009 - Present
Alamo Community College August 2010 - May 2013
West Corporation 1995 - 2009
Skills
Teaching, Instructional Design, Public Speaking, Higher Education, Adult Education, Research, Coaching, Grant Writing, Employee Relations, Training, Team Building, Program Development, Leadership Development, Organizational..., Customer Service, Policy, Employee Training, Program Management
Education
Kennedy Western University 1992 — 1994
Juris Doctorate, Law
University of Houston 1973 — 1976
Master of Arts (M.A.), Political Science and Government
University of Houston 1970 — 1976
Bachelor of Arts (B.A.), Political Science and Government
Norma Schmelling Consulting May 2009 - Present
Alamo Community College August 2010 - May 2013
West Corporation 1995 - 2009
Skills
Teaching, Instructional Design, Public Speaking, Higher Education, Adult Education, Research, Coaching, Grant Writing, Employee Relations, Training, Team Building, Program Development, Leadership Development, Organizational..., Customer Service, Policy, Employee Training, Program Management
Education
Kennedy Western University 1992 — 1994
Juris Doctorate, Law
University of Houston 1973 — 1976
Master of Arts (M.A.), Political Science and Government
University of Houston 1970 — 1976
Bachelor of Arts (B.A.), Political Science and Government
Apostle Brian SeptMatthews Apostle Brian SeptMatthews's West Corporation Experience August 2010 - April 2013
Job Founder, Ceo at Training Them Up Youth & Leadership Academy
Industry Religious Institutions
Experience
Training Them Up Youth & Leadership Academy 2010 - Present
Great Deliverance Int'l Ministries formerly Covenant of Praise Community Church of Madison, WI December 2002 - Present
AT&T August 2010 - May 2013
West Corporation August 2010 - April 2013
First Student, Inc September 2002 - May 2009
Althiemer & Grey January 2008 - December 2008
ComEd January 2007 - December 2007
Pitney Bowes August 2006 - December 2007
Exseptional One's Daycare January 2004 - June 2007
Arthur Anderson January 2006 - December 2006
Skills
Motivational Speaking, Public Speaking, Teaching, Coaching, Leadership Development, Organizational..., Team Building, Customer Service, System Administration, Leadership, Training, Management, Team Leadership, Strategic Planning, Event Planning, Event Management, Small Business, Fundraising, Change Management, Project Management, Nonprofits, Customer Satisfaction, Social Networking, Community Outreach, Microsoft Word, Employee Relations, Public Relations, Payroll, Account Management, Microsoft Office, Entrepreneurship, PowerPoint, Recruiting, Program Management, Social Media, Non-profits, Operations Management, Human Resources, Project Planning, Access, Marketing, Team Management, Research, Budgets, Staff Development, Volunteer Management, Sales, Analysis, Outlook, Administration
Education
Liberty Universty 2010 — 2012
Bachelor of Mutildisciplinary Studies, Philosophy and Religious Studies
Liberty University 2003 — 2012
BAS, Psychology/Christian Counseling
Training Them Up Youth & Leadership Academy 2010 - Present
Great Deliverance Int'l Ministries formerly Covenant of Praise Community Church of Madison, WI December 2002 - Present
AT&T August 2010 - May 2013
West Corporation August 2010 - April 2013
First Student, Inc September 2002 - May 2009
Althiemer & Grey January 2008 - December 2008
ComEd January 2007 - December 2007
Pitney Bowes August 2006 - December 2007
Exseptional One's Daycare January 2004 - June 2007
Arthur Anderson January 2006 - December 2006
Skills
Motivational Speaking, Public Speaking, Teaching, Coaching, Leadership Development, Organizational..., Team Building, Customer Service, System Administration, Leadership, Training, Management, Team Leadership, Strategic Planning, Event Planning, Event Management, Small Business, Fundraising, Change Management, Project Management, Nonprofits, Customer Satisfaction, Social Networking, Community Outreach, Microsoft Word, Employee Relations, Public Relations, Payroll, Account Management, Microsoft Office, Entrepreneurship, PowerPoint, Recruiting, Program Management, Social Media, Non-profits, Operations Management, Human Resources, Project Planning, Access, Marketing, Team Management, Research, Budgets, Staff Development, Volunteer Management, Sales, Analysis, Outlook, Administration
Education
Liberty Universty 2010 — 2012
Bachelor of Mutildisciplinary Studies, Philosophy and Religious Studies
Liberty University 2003 — 2012
BAS, Psychology/Christian Counseling
Derrick Sly Derrick Sly's West Corporation Experience February 2010 - December 2011
Job Telecommunications Professional
Industry Telecommunications
Experience
+1 Com 2011 - Present
West Corporation February 2010 - December 2011
Skills
Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Microsoft Office, Technical Support, Troubleshooting, Telecommunications
Education
Kent State University
Bachelor of Science (BS), Nursing
+1 Com 2011 - Present
West Corporation February 2010 - December 2011
Skills
Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Microsoft Office, Technical Support, Troubleshooting, Telecommunications
Education
Kent State University
Bachelor of Science (BS), Nursing
Riley Young's West Corporation Experience April 2013 - August 2013
Job Loss Control and Risk Management
Industry Environmental Services
Experience
Oklahoma Municipal Assurance Group July 2015 - September 2015
West Corporation April 2013 - August 2013
Oklahoma Employment Security Commission June 2012 - April 2013
Cox Communications April 2008 - December 2011
Skills
Occupational Health, Safety Management..., Risk Assessment, Employee Training, Record Keeping, Safety Management, Loss Prevention, Organizational..., Leadership Development, Conflict Resolution, Public Speaking, Team Leadership, Analytical Skills, Team-oriented, Communication, Management, Troubleshooting, Event Planning, Critical Thinking, Training, Customer Service, Leadership, Coaching, Sales, Team Building, Microsoft Office
Education
University of Central Oklahoma 2010 — 2015
Industrial Safety, Industrial Safety Technology/Technician
Langston University
Langston University
Oklahoma Municipal Assurance Group July 2015 - September 2015
West Corporation April 2013 - August 2013
Oklahoma Employment Security Commission June 2012 - April 2013
Cox Communications April 2008 - December 2011
Skills
Occupational Health, Safety Management..., Risk Assessment, Employee Training, Record Keeping, Safety Management, Loss Prevention, Organizational..., Leadership Development, Conflict Resolution, Public Speaking, Team Leadership, Analytical Skills, Team-oriented, Communication, Management, Troubleshooting, Event Planning, Critical Thinking, Training, Customer Service, Leadership, Coaching, Sales, Team Building, Microsoft Office
Education
University of Central Oklahoma 2010 — 2015
Industrial Safety, Industrial Safety Technology/Technician
Langston University
Langston University
Jennifer Lynn Schneider MBA's West Corporation Experience November 2011 - August 2013
Job Director of Marketing & Business Development ♢ CRM ♢ Social Media ♢ Process Improvement ♢ Client Strategy ♢ Analytics
Industry Telecommunications
Experience
SOCAP International 2013 - Present
Knoah Solutions August 2013 - August 2015
KnoahSoft Inc. August 2013 - April 2015
West Corporation November 2011 - August 2013
PurpleLeo Marketing & Promotions February 2011 - August 2013
West April 2011 - November 2011
Cumulus Media April 2009 - November 2010
PrideSports February 2000 - February 2007
Skills
Adaptive, Well-organized, New Business Development, Social Media Marketing, Attention To Detail, Business Process..., Salesforce.com, Microsoft Office, Market Analysis, Strategic Concept..., Innovative Problem..., Customer Relations, B2B, Creative Concept..., Project Management, Brand Development, Market Research, Call Center, Viral Marketing, Marketing, Customer Service, Product Development, CRM, Training, Leadership, Call Centers, Social Media, Lead Generation, Account Management, Sales, Sales Management, Customer Retention, Time Management, Sales Process, Networking, Customer Experience, Sales Operations, Marketing Strategy, Management, Facebook, Process Improvement, Business Strategy, Advertising, Marketing Research, Customer Satisfaction, Brand Management, Direct Sales, Direct Marketing, Email Marketing, Strategic Partnerships
Education
Lakeland College 2011 — 2012
Master of Business Administration (MBA), concentration in Project Management, 3.7 GPA
Lakeland College 2009 — 2011
Bachelor’s Degree, Business/Marketing, 3.9 GPA
Fox Valley Technical College 2007 — 2009
Associate’s Degree, Marketing, 3.9 GPA
Art Instruction Schools-via mail- Minnepolis, MN 2003 — 2006
Certificate, Art-Drawing Painting & Writing
SOCAP International 2013 - Present
Knoah Solutions August 2013 - August 2015
KnoahSoft Inc. August 2013 - April 2015
West Corporation November 2011 - August 2013
PurpleLeo Marketing & Promotions February 2011 - August 2013
West April 2011 - November 2011
Cumulus Media April 2009 - November 2010
PrideSports February 2000 - February 2007
Skills
Adaptive, Well-organized, New Business Development, Social Media Marketing, Attention To Detail, Business Process..., Salesforce.com, Microsoft Office, Market Analysis, Strategic Concept..., Innovative Problem..., Customer Relations, B2B, Creative Concept..., Project Management, Brand Development, Market Research, Call Center, Viral Marketing, Marketing, Customer Service, Product Development, CRM, Training, Leadership, Call Centers, Social Media, Lead Generation, Account Management, Sales, Sales Management, Customer Retention, Time Management, Sales Process, Networking, Customer Experience, Sales Operations, Marketing Strategy, Management, Facebook, Process Improvement, Business Strategy, Advertising, Marketing Research, Customer Satisfaction, Brand Management, Direct Sales, Direct Marketing, Email Marketing, Strategic Partnerships
Education
Lakeland College 2011 — 2012
Master of Business Administration (MBA), concentration in Project Management, 3.7 GPA
Lakeland College 2009 — 2011
Bachelor’s Degree, Business/Marketing, 3.9 GPA
Fox Valley Technical College 2007 — 2009
Associate’s Degree, Marketing, 3.9 GPA
Art Instruction Schools-via mail- Minnepolis, MN 2003 — 2006
Certificate, Art-Drawing Painting & Writing
Lizzy (Afusat) Adelagun's West Corporation Experience December 2009 - May 2011
Job Sr Associate at Hornellp
Industry Accounting
Experience
HORNE-LLP April 2012 - Present
National Oilwell Varco August 2011 - April 2012
West Corporation December 2009 - May 2011
Skills
SAP, Software Documentation, Invoicing, Analysis, Microsoft Excel, Management, Accounts Payable, Accounting, Accounts Receivable, QuickBooks, Account Reconciliation, Auditing, Customer Service, Journal Entries, Financial Statements
Education
Lamar University 2007 — 2011
Bachelor, Accounting
HORNE-LLP April 2012 - Present
National Oilwell Varco August 2011 - April 2012
West Corporation December 2009 - May 2011
Skills
SAP, Software Documentation, Invoicing, Analysis, Microsoft Excel, Management, Accounts Payable, Accounting, Accounts Receivable, QuickBooks, Account Reconciliation, Auditing, Customer Service, Journal Entries, Financial Statements
Education
Lamar University 2007 — 2011
Bachelor, Accounting
Jane Mouton Jane Mouton's West Corporation Experience October 2009 - September 2010
Job Document Management Specialist at ChildCareGroup
Industry Consumer Services
Experience
ChildCareGroup August 2013 - Present
Texas Department of Health and Human Services November 2011 - July 2013
West Corporation October 2009 - September 2010
Skills
Microsoft Word, Administrative Work, Word Processing, Data Entry, Microsoft Excel, PowerPoint, Proofreading, Customer Service, Spreadsheets, Cashiering, Call Centers, Case Managment, Typing, Shorthand, Time Management, Sales, Teamwork, Filing, Medical Records, Customer Satisfaction, Team Building, Medical Billing, Phone Etiquette, Medical Terminology, Accounts Payable, Process Scheduler, Access, Clerical Skills, Cpr Certified, Microsoft Office 2007, QuickBooks, Invoicing, Cash Flow, Microsoft Office, Appointment Scheduling, Research, Fax, 10 Key, Strategic Planning, Windows, Healthcare, Office Administration, Retail, Social Media, Medical Transcription, Records Management, File Management
Education
Lamar State College-Port Arthur 2004 — 2006
AAS, Medical Office Administration
Lamar Institute of Technology 1994 — 1996
Associate of Arts and Sciences (A.A.S.), Office Management and Supervision
ChildCareGroup August 2013 - Present
Texas Department of Health and Human Services November 2011 - July 2013
West Corporation October 2009 - September 2010
Skills
Microsoft Word, Administrative Work, Word Processing, Data Entry, Microsoft Excel, PowerPoint, Proofreading, Customer Service, Spreadsheets, Cashiering, Call Centers, Case Managment, Typing, Shorthand, Time Management, Sales, Teamwork, Filing, Medical Records, Customer Satisfaction, Team Building, Medical Billing, Phone Etiquette, Medical Terminology, Accounts Payable, Process Scheduler, Access, Clerical Skills, Cpr Certified, Microsoft Office 2007, QuickBooks, Invoicing, Cash Flow, Microsoft Office, Appointment Scheduling, Research, Fax, 10 Key, Strategic Planning, Windows, Healthcare, Office Administration, Retail, Social Media, Medical Transcription, Records Management, File Management
Education
Lamar State College-Port Arthur 2004 — 2006
AAS, Medical Office Administration
Lamar Institute of Technology 1994 — 1996
Associate of Arts and Sciences (A.A.S.), Office Management and Supervision
Chaliquea Stennis-Ross Chaliquea Stennis-Ross's West Corporation Experience November 2008 - March 2010
Job Client Support Analyst at Surgical Information Systems
Industry Information Technology and Services
Experience
AmkaiSolutions January 2015 - Present
Manheim May 2014 - August 2014
West Corporation November 2008 - March 2010
Skills
Access, Business Analysis, Microsoft Excel, Microsoft Office, Analysis, Visio, SQL, Microsoft Word, Customer Service, Project Management, Requirements Analysis
Education
Kennesaw State University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
AmkaiSolutions January 2015 - Present
Manheim May 2014 - August 2014
West Corporation November 2008 - March 2010
Skills
Access, Business Analysis, Microsoft Excel, Microsoft Office, Analysis, Visio, SQL, Microsoft Word, Customer Service, Project Management, Requirements Analysis
Education
Kennesaw State University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Josselin Kouamou Josselin Kouamou's West Corporation Experience August 2013 - February 2014
Job Credit Risk AnalystIntern at Afriland First Bank
Industry Banking
Experience
Afriland First Group SA June 2014 - December 2014
Primerica January 2014 - May 2014
West Corporation August 2013 - February 2014
China Study Abroad May 2013 - July 2013
Skills
Microsoft Office, Project Management, Financial Analysis, Financial Reporting, Finance, Economic Development, Corporate Finance, Customer Service, Teamwork, Time Management, Banking, Business Analysis, Team Management, Leadership, Call Centers, Microsoft Excel, Forecasting, Team Leadership, Business Development, Account Management, Strategy, Investments, Economics, Data Analysis, Management, Outlook, Analysis
Education
Kennesaw State University - Michael J. Coles College of Business 2011 — 2014
Bachelor of Business Administration (BBA), Economics
Afriland First Group SA June 2014 - December 2014
Primerica January 2014 - May 2014
West Corporation August 2013 - February 2014
China Study Abroad May 2013 - July 2013
Skills
Microsoft Office, Project Management, Financial Analysis, Financial Reporting, Finance, Economic Development, Corporate Finance, Customer Service, Teamwork, Time Management, Banking, Business Analysis, Team Management, Leadership, Call Centers, Microsoft Excel, Forecasting, Team Leadership, Business Development, Account Management, Strategy, Investments, Economics, Data Analysis, Management, Outlook, Analysis
Education
Kennesaw State University - Michael J. Coles College of Business 2011 — 2014
Bachelor of Business Administration (BBA), Economics
Lizbeth Pena Lizbeth Pena's West Corporation Experience October 2005 - March 2007
Job Consumer Services Professional
Industry Consumer Services
Experience
Target Financial Retail Services 2007 - 2011
West Corporation October 2005 - March 2007
Skills
Call Centers, Customer Service, Customer Retention, Bilingual-English/Spanis..., Six Sigma, Team Building, Team Leadership, Communication Skills, Phone Etiquette, Critical Thinking, Analytical Skills, Computer Proficiency, Financial Risk
Education
Le Cordon Bleu College of Culinary Arts-Scottsdale 2009 — 2012
"Associated of Studies Degree" AOS, Baking and Pastry Arts
Nogales High School 1997 — 1999
Target Financial Retail Services 2007 - 2011
West Corporation October 2005 - March 2007
Skills
Call Centers, Customer Service, Customer Retention, Bilingual-English/Spanis..., Six Sigma, Team Building, Team Leadership, Communication Skills, Phone Etiquette, Critical Thinking, Analytical Skills, Computer Proficiency, Financial Risk
Education
Le Cordon Bleu College of Culinary Arts-Scottsdale 2009 — 2012
"Associated of Studies Degree" AOS, Baking and Pastry Arts
Nogales High School 1997 — 1999
Joe Landry, CGEIT, CRISC, PMP's West Corporation Experience April 1999 - December 2006
Job Senior Director, Strategic Initiatives & Business Partnership at ICF International
Industry Information Technology and Services
Experience
ICF International January 2007 - Present
West Corporation April 1999 - December 2006
Skills
Integration, SDLC, Business Intelligence, Project Portfolio..., Enterprise Architecture, Program Management, PMP, PMO, Cross-functional Team..., Security, Management, Enterprise Software, Budgets, Leadership, IT Strategy, Analysis, Risk Management, IT Management, Project Planning, Disaster Recovery, ERP, Database Administration, Information Security..., Information Technology, Requirements Analysis, Information Security, Business Process..., Resource Management, Network Administration, Security Clearance, SharePoint, Software Project..., Vendor Management, ITIL, Acquisition Integration, Risk Assessment, Budgeting, Risk Analysis, Process Development, IT Governance, Risk Mitigation, LAN/WAN, ROI development, Service Desk, IT Operations, Project Management, Return on Investment, Process Simulation, LAN-WAN, Networking
Education
Louisiana State University 2001 — 2005
BS, Electrical Engineering
Louisiana State University 1998 — 2005
BS, Computer Engineering
ICF International January 2007 - Present
West Corporation April 1999 - December 2006
Skills
Integration, SDLC, Business Intelligence, Project Portfolio..., Enterprise Architecture, Program Management, PMP, PMO, Cross-functional Team..., Security, Management, Enterprise Software, Budgets, Leadership, IT Strategy, Analysis, Risk Management, IT Management, Project Planning, Disaster Recovery, ERP, Database Administration, Information Security..., Information Technology, Requirements Analysis, Information Security, Business Process..., Resource Management, Network Administration, Security Clearance, SharePoint, Software Project..., Vendor Management, ITIL, Acquisition Integration, Risk Assessment, Budgeting, Risk Analysis, Process Development, IT Governance, Risk Mitigation, LAN/WAN, ROI development, Service Desk, IT Operations, Project Management, Return on Investment, Process Simulation, LAN-WAN, Networking
Education
Louisiana State University 2001 — 2005
BS, Electrical Engineering
Louisiana State University 1998 — 2005
BS, Computer Engineering
Chad Meadows Chad Meadows's West Corporation Experience March 2003 - September 2006
Job Realtor at RE/MAX Top Realty
Industry Real Estate
Experience
RE/MAX Top Realty March 2013 - Present
United Texas Realtors June 2011 - March 2013
Lenscrafters July 2007 - May 2011
West Corporation March 2003 - September 2006
Skills
Training, Public Speaking, Negotiation, Editing, Customer Service, Inventory Management, Customer Satisfaction, Sales, Retail, Call Center, Process Scheduler, Team Building, Microsoft Office, Management, Leadership, Coaching, Troubleshooting, Team Leadership, Time Management, Buyer Representation, Seller Representation, Rental Real Estate, Lease Negotiations, Contract Negotiation, Real Estate, Commercial Real Estate, First Time Home Buyers, New Home Purchase, Investment Properties, Foreclosures, Relocation, Selling
Education
Lamar University 1992 — 1999
BS, Communications
Lamar University 1992 — 1999
Bachelors of Science, Communications
RE/MAX Top Realty March 2013 - Present
United Texas Realtors June 2011 - March 2013
Lenscrafters July 2007 - May 2011
West Corporation March 2003 - September 2006
Skills
Training, Public Speaking, Negotiation, Editing, Customer Service, Inventory Management, Customer Satisfaction, Sales, Retail, Call Center, Process Scheduler, Team Building, Microsoft Office, Management, Leadership, Coaching, Troubleshooting, Team Leadership, Time Management, Buyer Representation, Seller Representation, Rental Real Estate, Lease Negotiations, Contract Negotiation, Real Estate, Commercial Real Estate, First Time Home Buyers, New Home Purchase, Investment Properties, Foreclosures, Relocation, Selling
Education
Lamar University 1992 — 1999
BS, Communications
Lamar University 1992 — 1999
Bachelors of Science, Communications
Oscar Marmolejo Oscar Marmolejo's West Corporation Experience January 2012 - April 2012
Job FREELANCE Spanish/English Interpreter
Industry Judiciary
Experience
ORMC Interpreter Services April 2012 - Present
West Corporation January 2012 - April 2012
Farmers Insurance April 2011 - December 2011
Bank of America June 1972 - December 2010
Union Oil 76 September 1968 - June 1971
Skills
Process Improvement, Leadership, Management, Operations Management, Vendor Management, Team Building, Call Center, Risk Management, Change Management, Team Leadership, Cross-functional Team..., Coaching, Customer Satisfaction, Insurance, Customer Service, Analysis, Six Sigma, Program Management, Project Management, Project Planning, Strategic Planning, Budgets, Business Analysis, Business Process..., Banking, Training, Start-ups, Management Consulting, Business Development, Outsourcing, Strategy, Performance Management, Leadership Development, Call Centers, Credit
Education
Los Angeles City College 1973 — 1974
Business
ORMC Interpreter Services April 2012 - Present
West Corporation January 2012 - April 2012
Farmers Insurance April 2011 - December 2011
Bank of America June 1972 - December 2010
Union Oil 76 September 1968 - June 1971
Skills
Process Improvement, Leadership, Management, Operations Management, Vendor Management, Team Building, Call Center, Risk Management, Change Management, Team Leadership, Cross-functional Team..., Coaching, Customer Satisfaction, Insurance, Customer Service, Analysis, Six Sigma, Program Management, Project Management, Project Planning, Strategic Planning, Budgets, Business Analysis, Business Process..., Banking, Training, Start-ups, Management Consulting, Business Development, Outsourcing, Strategy, Performance Management, Leadership Development, Call Centers, Credit
Education
Los Angeles City College 1973 — 1974
Business
Summer Young Summer Young's West Corporation Experience 2001 - 2005
Job AR SupervisorTraining & Temp Pool at Pathology Associates Medical Laboratories
Industry Hospital & Health Care
Experience
Pathology Associates Medical Laboratories--PAML March 2008 - May 2015
WestCoast Hospitality Corporation / Red Lion Hotels / TicketsWest 2005 - 2006
West Corporation 2001 - 2005
Skills
HIPAA, Healthcare, EMR, Call Center Recruiting, Call Center, Call Center Operations, Call Center Training, Healthcare Information..., Data Entry, Hospitals, Medical Terminology, Training, Outlook, EHR, Taleo, CyberRecruiter
Education
Lamar University 1996 — 1999
Spanish/Business Mgmt
Pathology Associates Medical Laboratories--PAML March 2008 - May 2015
WestCoast Hospitality Corporation / Red Lion Hotels / TicketsWest 2005 - 2006
West Corporation 2001 - 2005
Skills
HIPAA, Healthcare, EMR, Call Center Recruiting, Call Center, Call Center Operations, Call Center Training, Healthcare Information..., Data Entry, Hospitals, Medical Terminology, Training, Outlook, EHR, Taleo, CyberRecruiter
Education
Lamar University 1996 — 1999
Spanish/Business Mgmt
DeShawn Saffold DeShawn Saffold's West Corporation Experience November 2012 - October 2013
Job FNOL Lead Claim Examiner at Hertz
Industry Photography
Experience
Hertz October 2013 - Present
West Corporation November 2012 - October 2013
City National Bank and Trust February 2012 - November 2012
Best Buy August 2009 - February 2012
Skills
Microsoft Office, Leadership, PowerPoint, Research, Training, Microsoft Excel, Grant Writing, Recruiting, Microsoft Word, Outlook, Coaching, Program Development, Customer Service, Public Speaking, Staff Development
Education
Langston University 2004 — 2009
Bachelor of Arts (B.A.), Broadcast Journalism
Hertz October 2013 - Present
West Corporation November 2012 - October 2013
City National Bank and Trust February 2012 - November 2012
Best Buy August 2009 - February 2012
Skills
Microsoft Office, Leadership, PowerPoint, Research, Training, Microsoft Excel, Grant Writing, Recruiting, Microsoft Word, Outlook, Coaching, Program Development, Customer Service, Public Speaking, Staff Development
Education
Langston University 2004 — 2009
Bachelor of Arts (B.A.), Broadcast Journalism
Anthony Hoyle Anthony Hoyle's West Corporation Experience November 2004 - July 2005
Job Senior Manager, Network Architecture at Atlas Air
Industry Information Technology and Services
Experience
Atlas Air July 2015 - Present
Atlas Air November 2014 - June 2015
Cisco March 2014 - November 2014
Nelnet Diversified Solutions July 2010 - October 2013
General Dynamics Advanced Information Systems November 2009 - July 2010
IBM September 2007 - October 2009
OnStar January 2006 - September 2007
Verizon Business July 2005 - January 2006
West Corporation November 2004 - July 2005
EDS (now HP) 2001 - 2004
Skills
Cisco Technologies, Firewalls, Network Architecture, Data Center, Networking, MPLS, Network Security, Troubleshooting, QoS, Virtualization, IT Management, CCIE, Network Engineering, System Deployment, Network Design, IT Solutions, Project Management, CCIE R&S, Network Topology, Statistics, Leadership, Technical Writing, Business Planning, Proposal Writing, Written & Oral..., Small Business, Team-oriented, Financial Analysis, Communication, Highly Detailed, Easy to Talk to, Highly Ambitious, Business Development, Business Continuity..., Financial Accounting, Financial Risk, Disaster Recovery, Security
Education
Lansing Community College 1994 — 1996
Atlas Air July 2015 - Present
Atlas Air November 2014 - June 2015
Cisco March 2014 - November 2014
Nelnet Diversified Solutions July 2010 - October 2013
General Dynamics Advanced Information Systems November 2009 - July 2010
IBM September 2007 - October 2009
OnStar January 2006 - September 2007
Verizon Business July 2005 - January 2006
West Corporation November 2004 - July 2005
EDS (now HP) 2001 - 2004
Skills
Cisco Technologies, Firewalls, Network Architecture, Data Center, Networking, MPLS, Network Security, Troubleshooting, QoS, Virtualization, IT Management, CCIE, Network Engineering, System Deployment, Network Design, IT Solutions, Project Management, CCIE R&S, Network Topology, Statistics, Leadership, Technical Writing, Business Planning, Proposal Writing, Written & Oral..., Small Business, Team-oriented, Financial Analysis, Communication, Highly Detailed, Easy to Talk to, Highly Ambitious, Business Development, Business Continuity..., Financial Accounting, Financial Risk, Disaster Recovery, Security
Education
Lansing Community College 1994 — 1996
Denise Raymond's West Corporation Experience January 2006 - January 2011
Job Community Support Representative at Uber
Industry Telecommunications
Experience
Uber August 2014 - Present
Uber August 2014 - Present
Expert Planet February 2011 - June 2014
Working Solutions February 2011 - January 2014
West Corporation January 2006 - January 2011
Bank of America June 2001 - May 2004
The Mega Force Staffing Group, Inc. June 1996 - August 1998
Skills
Call Center, Workforce Management, Customer Satisfaction, Contact Centers, Customer Service, IVR, Technical Support, Microsoft Office, Outsourcing, Account Management, Team Building, VoIP, Process Improvement, Coaching, Training, Troubleshooting, Sales, Telecommunications, Team Leadership, Salesforce.com, Outlook, Call Centers, Management, Customer Experience, Customer Retention, Time Management, Strategy, Leadership, Project Management
Education
Life University 1968 — 2020
Uber August 2014 - Present
Uber August 2014 - Present
Expert Planet February 2011 - June 2014
Working Solutions February 2011 - January 2014
West Corporation January 2006 - January 2011
Bank of America June 2001 - May 2004
The Mega Force Staffing Group, Inc. June 1996 - August 1998
Skills
Call Center, Workforce Management, Customer Satisfaction, Contact Centers, Customer Service, IVR, Technical Support, Microsoft Office, Outsourcing, Account Management, Team Building, VoIP, Process Improvement, Coaching, Training, Troubleshooting, Sales, Telecommunications, Team Leadership, Salesforce.com, Outlook, Call Centers, Management, Customer Experience, Customer Retention, Time Management, Strategy, Leadership, Project Management
Education
Life University 1968 — 2020
Kendrick Stoddard Kendrick Stoddard's West Corporation Experience 1999 - 2006
Job Professional Development Coach
Industry Telecommunications
Experience
Sprint August 2015 - Present
Sprint June 2013 - August 2015
Sprint November 2012 - June 2013
ATI Career Training Center May 2012 - November 2012
ACS/Xerox January 2007 - January 2012
KS and Associates January 2006 - January 2007
West Corporation 1999 - 2006
Skills
Customer Satisfaction, Customer Experience, Call Center, Workforce Management, Team Building, Call Centers, Forecasting, Coaching, Process Improvement, Time Management, Management
Education
Lees-McRae College
R.J. Reynolds High School
ATI Career Training Center
Sprint August 2015 - Present
Sprint June 2013 - August 2015
Sprint November 2012 - June 2013
ATI Career Training Center May 2012 - November 2012
ACS/Xerox January 2007 - January 2012
KS and Associates January 2006 - January 2007
West Corporation 1999 - 2006
Skills
Customer Satisfaction, Customer Experience, Call Center, Workforce Management, Team Building, Call Centers, Forecasting, Coaching, Process Improvement, Time Management, Management
Education
Lees-McRae College
R.J. Reynolds High School
ATI Career Training Center
Caitlin Allen Caitlin Allen's West Corporation Experience July 2013 - October 2013
Job Localization Project Manager
Industry International Affairs
Experience
The Geo Group September 2014 - March 2015
The Geo Group October 2013 - August 2014
West Corporation July 2013 - October 2013
Lorna Whiston Creative Kindergarten Shenyang, China September 2011 - June 2012
Shenyang Canadian International School April 2010 - July 2011
Friedrich Ebert Foundation 2009 - 2009
Penn State Ice Pavillion June 2008 - August 2008
Girl Scouts of the USA June 2003 - August 2006
Skills
International Relations, Writing, Editing, Living Abroad, Research, Intercultural..., Teaching English as a..., Translation, Proofreading, Project Management, Localization, SDL Trados, Study Abroad Programs, Sales, Customer Service, Grant Writing, Microsoft Office, Education, Windows & Mac operating...
Education
Penn State University 2007 — 2009
Bachelor of Arts (B.A.), International Politics
University of Kent 2008 — 2009
International Relations and Affairs, 2:1
Temple University 2005 — 2007
Asian Studies
Madison Area Technical College 2013 — 2013
Grant Writing
The Geo Group September 2014 - March 2015
The Geo Group October 2013 - August 2014
West Corporation July 2013 - October 2013
Lorna Whiston Creative Kindergarten Shenyang, China September 2011 - June 2012
Shenyang Canadian International School April 2010 - July 2011
Friedrich Ebert Foundation 2009 - 2009
Penn State Ice Pavillion June 2008 - August 2008
Girl Scouts of the USA June 2003 - August 2006
Skills
International Relations, Writing, Editing, Living Abroad, Research, Intercultural..., Teaching English as a..., Translation, Proofreading, Project Management, Localization, SDL Trados, Study Abroad Programs, Sales, Customer Service, Grant Writing, Microsoft Office, Education, Windows & Mac operating...
Education
Penn State University 2007 — 2009
Bachelor of Arts (B.A.), International Politics
University of Kent 2008 — 2009
International Relations and Affairs, 2:1
Temple University 2005 — 2007
Asian Studies
Madison Area Technical College 2013 — 2013
Grant Writing
Larry Singleton's West Corporation Experience January 2006 - June 2009
Job President & CEO at Singleton Consulting
Industry Information Technology and Services
Experience
Singleton Consulting August 2014 - Present
Active Business Network December 2009 - December 2014
IBM September 2009 - January 2010
West Corporation January 2006 - June 2009
TracFone Wireless December 2003 - January 2005
AT&T 2001 - 2003
Lucent Technologies June 2000 - May 2001
Skills
Integration, Software Development, Agile Methodologies, SQL, Java, Telecommunications, Unix, Requirements Analysis, Business Analysis, JavaScript, Microsoft SQL Server, XML, Consulting, Management
Education
Queen's University 1993 — 1995
MSc, Computer Science
Laurentian University/Université Laurentienne 1989 — 1993
BSc, Computer Science
Singleton Consulting August 2014 - Present
Active Business Network December 2009 - December 2014
IBM September 2009 - January 2010
West Corporation January 2006 - June 2009
TracFone Wireless December 2003 - January 2005
AT&T 2001 - 2003
Lucent Technologies June 2000 - May 2001
Skills
Integration, Software Development, Agile Methodologies, SQL, Java, Telecommunications, Unix, Requirements Analysis, Business Analysis, JavaScript, Microsoft SQL Server, XML, Consulting, Management
Education
Queen's University 1993 — 1995
MSc, Computer Science
Laurentian University/Université Laurentienne 1989 — 1993
BSc, Computer Science
Glenika Walker's West Corporation Experience June 2014 - Present
Job Student at Lamar University
Industry Information Technology and Services
Experience
West Corporation June 2014 - Present
Skills
Java, Microsoft Office, HTML, SQL, Windows, PowerPoint, Microsoft Word, Customer Service, Databases, Computer Hardware, C, C, Access, Leadership, Microsoft Excel, Public Speaking, Research, Teamwork, Time Management
Education
Lamar University 2009 — 2015
Bachelor of Business Administration (BBA), Management Information Systems, General
West Corporation June 2014 - Present
Skills
Java, Microsoft Office, HTML, SQL, Windows, PowerPoint, Microsoft Word, Customer Service, Databases, Computer Hardware, C, C, Access, Leadership, Microsoft Excel, Public Speaking, Research, Teamwork, Time Management
Education
Lamar University 2009 — 2015
Bachelor of Business Administration (BBA), Management Information Systems, General
Natasha Boyd Natasha Boyd's West Corporation Experience April 2007 - September 2009
Job Attended Kilgore College
Industry Human Resources
Experience
Solar Company January 2012 - September 2015
Buckner Westminster Place August 2010 - August 2011
West Corporation April 2007 - September 2009
Casa Ole' Restaurant November 2006 - April 2007
The Salvation Army August 2006 - November 2006
Aeropostale December 2005 - August 2006
The Shoe Dept. May 2005 - June 2006
Skills
Recruiting, Human Resources, Interviews, Payroll Processing, Employee Relations, ADP Payroll, Payroll, Employee Training, New Hire Orientations, Employee Benefits, Leading Meetings, Microsoft Excel, Sales Force Software, Strategic Planning, Creative Problem Solving, Sales Force Development, Communication, Leadership, Office Administration, Team Leadership, Employee Counseling, Public Speaking, Clerical Skills, Workplace Safety, Microsoft Word, Outlook, Negotiation, Social Media, Filing
Education
Kilgore College 2011 — 2013
Associate of Arts (AA)
Solar Company January 2012 - September 2015
Buckner Westminster Place August 2010 - August 2011
West Corporation April 2007 - September 2009
Casa Ole' Restaurant November 2006 - April 2007
The Salvation Army August 2006 - November 2006
Aeropostale December 2005 - August 2006
The Shoe Dept. May 2005 - June 2006
Skills
Recruiting, Human Resources, Interviews, Payroll Processing, Employee Relations, ADP Payroll, Payroll, Employee Training, New Hire Orientations, Employee Benefits, Leading Meetings, Microsoft Excel, Sales Force Software, Strategic Planning, Creative Problem Solving, Sales Force Development, Communication, Leadership, Office Administration, Team Leadership, Employee Counseling, Public Speaking, Clerical Skills, Workplace Safety, Microsoft Word, Outlook, Negotiation, Social Media, Filing
Education
Kilgore College 2011 — 2013
Associate of Arts (AA)
Demetrius Wilson Demetrius Wilson's West Corporation Experience July 2002 - August 2007
Job Manager E Z Corp
Industry Retail
Experience
Limited Brands February 2009 - Present
Wet Seal, LLC May 2012 - May 2013
Steve and Barrys June 2007 - December 2009
Sitel August 2007 - May 2008
West Corporation July 2002 - August 2007
Skills
Team Building, Training, Management, Coaching, Microsoft Excel, Program Management, Customer Service, Customer Satisfaction, Retail, Hiring, Sales, Mentoring, Analysis, Store Management, Loss Prevention, Store Operations, Payroll, Performance Management, Quality Assurance, Succession Planning, Temporary Placement, Merchandising, Inventory Management, Employee Training, Leadership, Recruiting, Inventory Control, Customer Experience, Visual Merchandising, Time Management, Profit, Interviews, Human Resources, Sales Management, Driving Results, P&L, Forecasting, Operations Management, Process Improvement, Retail Sales, Negotiation, Marketing Strategy
Education
Lamar University 1998 — 2000
Bachelor, Business
Limited Brands February 2009 - Present
Wet Seal, LLC May 2012 - May 2013
Steve and Barrys June 2007 - December 2009
Sitel August 2007 - May 2008
West Corporation July 2002 - August 2007
Skills
Team Building, Training, Management, Coaching, Microsoft Excel, Program Management, Customer Service, Customer Satisfaction, Retail, Hiring, Sales, Mentoring, Analysis, Store Management, Loss Prevention, Store Operations, Payroll, Performance Management, Quality Assurance, Succession Planning, Temporary Placement, Merchandising, Inventory Management, Employee Training, Leadership, Recruiting, Inventory Control, Customer Experience, Visual Merchandising, Time Management, Profit, Interviews, Human Resources, Sales Management, Driving Results, P&L, Forecasting, Operations Management, Process Improvement, Retail Sales, Negotiation, Marketing Strategy
Education
Lamar University 1998 — 2000
Bachelor, Business
Bridgette Jones's West Corporation Experience November 2005 - September 2007
Job Visual Merchandiser H&M
Industry Retail
Experience
H&M May 2008 - Present
Bath & Body Works September 2005 - May 2008
West Corporation November 2005 - September 2007
Skills
Microsoft Office, Microsoft Excel, Customer Service, Research, Editing, Project Management, Teamwork, Sales, Public Relations, Data Entry, Inventory Management, Team Leadership, Social Media, Outlook, PowerPoint, Microsoft Word, Public Speaking, Training
Education
Langston University 2001 — 2005
Bachelor of Arts (BA), Mass Communication/Media Studies
H&M May 2008 - Present
Bath & Body Works September 2005 - May 2008
West Corporation November 2005 - September 2007
Skills
Microsoft Office, Microsoft Excel, Customer Service, Research, Editing, Project Management, Teamwork, Sales, Public Relations, Data Entry, Inventory Management, Team Leadership, Social Media, Outlook, PowerPoint, Microsoft Word, Public Speaking, Training
Education
Langston University 2001 — 2005
Bachelor of Arts (BA), Mass Communication/Media Studies
Rebekah Johnson, CIPP/US's West Corporation Experience January 2015 - Present
Job
Industry Information Technology and Services
Experience
2015/2016 Leadership of Mobile August 2015 - Present
West Corporation January 2015 - Present
West Corporation - Notifications Business Unit September 2011 - January 2015
TeleVox Software October 2008 - September 2011
Accelerated Technology Laboratories, Inc. January 2005 - January 2006
Innovative Emergency Management, Inc. February 2003 - January 2005
PerkinElmer Instruments, Inc. April 2001 - September 2002
Analytical Automation Specialists, Inc. July 1999 - April 2001
Skills
Process Improvement, Requirements Analysis, Project Management, Program Management, Business Analysis, Compliance, HIPAA, Quality Management, Software Documentation, Testing, Quality Assurance, Team Leadership, Compliance..., Risk Management, Secret, Security, Training, Access, Microsoft SQL Server, Budgets, Policy, Strategic Planning, Leadership
Education
Louisiana State University 1997 — 2001
B.S., Information Systems and Decision Sciences
2015/2016 Leadership of Mobile August 2015 - Present
West Corporation January 2015 - Present
West Corporation - Notifications Business Unit September 2011 - January 2015
TeleVox Software October 2008 - September 2011
Accelerated Technology Laboratories, Inc. January 2005 - January 2006
Innovative Emergency Management, Inc. February 2003 - January 2005
PerkinElmer Instruments, Inc. April 2001 - September 2002
Analytical Automation Specialists, Inc. July 1999 - April 2001
Skills
Process Improvement, Requirements Analysis, Project Management, Program Management, Business Analysis, Compliance, HIPAA, Quality Management, Software Documentation, Testing, Quality Assurance, Team Leadership, Compliance..., Risk Management, Secret, Security, Training, Access, Microsoft SQL Server, Budgets, Policy, Strategic Planning, Leadership
Education
Louisiana State University 1997 — 2001
B.S., Information Systems and Decision Sciences
Rashad Mitchell Rashad Mitchell's West Corporation Experience January 2010 - September 2010
Job
Industry Banking
Experience
Well Fargo June 2015 - August 2015
Pho Four Seasons February 2012 - March 2015
DuGood Federal Credit Union February 2012 - October 2012
West Corporation January 2010 - September 2010
Port Arthur Teachers Federal Credit Union December 2008 - May 2009
Education
Lamar University 2010 — 2012
Bachelor’s Degree
Lamar State College-Port Arthur 2007 — 2009
Associate’s Degree
Well Fargo June 2015 - August 2015
Pho Four Seasons February 2012 - March 2015
DuGood Federal Credit Union February 2012 - October 2012
West Corporation January 2010 - September 2010
Port Arthur Teachers Federal Credit Union December 2008 - May 2009
Education
Lamar University 2010 — 2012
Bachelor’s Degree
Lamar State College-Port Arthur 2007 — 2009
Associate’s Degree
Alivia Lapcevich's West Corporation Experience July 2014 - August 2014
Job Training Specialist at Things Remembered
Industry Professional Training & Coaching
Experience
Things Remembered September 2014 - Present
West Corporation July 2014 - August 2014
West Corporation June 2014 - July 2014
West Corporation April 2014 - June 2014
West Corporation July 2013 - April 2014
West Corporation July 2012 - July 2013
West Corporation July 2011 - July 2012
The Sharon Herald February 2011 - May 2011
Thiel College August 2009 - May 2011
Thiel College August 2009 - May 2011
Skills
Customer Service, Social Media, Team Management, Data Entry, Microsoft Excel, Microsoft Word, Copy Editing, Writing, AP Style, QuarkXPress, Photoshop, Conflict Management, Organizational..., Microsoft Publisher, PowerPoint, LEAP, Teamwork, Technical Support, Leadership, Editing, Interviews, Time Management, Management, Research, Employee Training, Customer Service..., Sales Trainings
Education
New Horizons Computer Learning Center of Raleigh-Durham-Chapel Hill 2015 — 2015
Thiel College 2007 — 2011
Bachelor of Arts, Writing, Literature, and Media Communications, 3.8
Kingston University 2009 — 2009
British Culture
Brookfield High School 2003 — 2007
High School Diploma, Valedictorian
Things Remembered September 2014 - Present
West Corporation July 2014 - August 2014
West Corporation June 2014 - July 2014
West Corporation April 2014 - June 2014
West Corporation July 2013 - April 2014
West Corporation July 2012 - July 2013
West Corporation July 2011 - July 2012
The Sharon Herald February 2011 - May 2011
Thiel College August 2009 - May 2011
Thiel College August 2009 - May 2011
Skills
Customer Service, Social Media, Team Management, Data Entry, Microsoft Excel, Microsoft Word, Copy Editing, Writing, AP Style, QuarkXPress, Photoshop, Conflict Management, Organizational..., Microsoft Publisher, PowerPoint, LEAP, Teamwork, Technical Support, Leadership, Editing, Interviews, Time Management, Management, Research, Employee Training, Customer Service..., Sales Trainings
Education
New Horizons Computer Learning Center of Raleigh-Durham-Chapel Hill 2015 — 2015
Thiel College 2007 — 2011
Bachelor of Arts, Writing, Literature, and Media Communications, 3.8
Kingston University 2009 — 2009
British Culture
Brookfield High School 2003 — 2007
High School Diploma, Valedictorian
Letitia Kiwi Jones Letitia Kiwi Jones's West Corporation Experience June 2005 - February 2007
Job Real Estate Investor/Entrepreneur
Industry Real Estate
Experience
Keller Williams February 2015 - Present
Betty Ford Center, Part of Hazelden Betty Ford Foundation December 2013 - Present
Yellow Blues Enterprise February 2011 - Present
Inner Circle Marketing March 2014 - January 2015
Primerica October 2012 - October 2013
Domino's Pizza April 2011 - October 2013
Applebee's April 2009 - February 2011
Darden Restaurants July 2007 - October 2009
West Corporation June 2005 - February 2007
AutoZone May 2004 - September 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Data Entry, Sales, Customer Satisfaction, Time Management, Telecommunications, Computer Hardware, Apple, Windows 7, Ubuntu, Linux, Fedora, Operating Systems, PowerPoint, Inventory Management, Food Service, Cash Register, Restaurant Management, Restaurants, Food Safety, Windows XP Pro, Windows Server, VMware, Cisco Routers, Packet Tracer, Putty, Oracle, Internet Explorer, Firefox, Google Chrome, Cloud Storage, Networking, Photoshop, Training, Leadership, Management, Social Networking, Social Media, Team Building, Windows, Teamwork, Computer Software, Modeling, Singer-songwriter, Music Production, Marketing, Blogging
Education
Keller Williams Real Estate School 2015 — 2015
Real Estate License, Real Estate
Westwood College-Atlanta Midtown 2011 — 2013
Associate's degree, Information Technology
Louisiana State University 2004 — 2006
College Credit, Kinesiology and Exercise Science
Glen Oaks Senior High School 2000 — 2004
High School Diploma, General Studies
Keller Williams February 2015 - Present
Betty Ford Center, Part of Hazelden Betty Ford Foundation December 2013 - Present
Yellow Blues Enterprise February 2011 - Present
Inner Circle Marketing March 2014 - January 2015
Primerica October 2012 - October 2013
Domino's Pizza April 2011 - October 2013
Applebee's April 2009 - February 2011
Darden Restaurants July 2007 - October 2009
West Corporation June 2005 - February 2007
AutoZone May 2004 - September 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Data Entry, Sales, Customer Satisfaction, Time Management, Telecommunications, Computer Hardware, Apple, Windows 7, Ubuntu, Linux, Fedora, Operating Systems, PowerPoint, Inventory Management, Food Service, Cash Register, Restaurant Management, Restaurants, Food Safety, Windows XP Pro, Windows Server, VMware, Cisco Routers, Packet Tracer, Putty, Oracle, Internet Explorer, Firefox, Google Chrome, Cloud Storage, Networking, Photoshop, Training, Leadership, Management, Social Networking, Social Media, Team Building, Windows, Teamwork, Computer Software, Modeling, Singer-songwriter, Music Production, Marketing, Blogging
Education
Keller Williams Real Estate School 2015 — 2015
Real Estate License, Real Estate
Westwood College-Atlanta Midtown 2011 — 2013
Associate's degree, Information Technology
Louisiana State University 2004 — 2006
College Credit, Kinesiology and Exercise Science
Glen Oaks Senior High School 2000 — 2004
High School Diploma, General Studies
Shantelle Ruth Shantelle Ruth's West Corporation Experience May 2014 - Present
Job Customer Service Representative
Industry Consumer Services
Experience
West Corporation May 2014 - Present
Conn's November 2013 - March 2014
Refinery Wastewaster Engineering & Associates August 2012 - November 2013
Jefferson County Sheriff's Office April 2007 - February 2012
Jcpenney September 2003 - April 2007
Skills
Research, Photoshop, Outlook, Customer Service, English, HTML, Microsoft Office, Teaching, PowerPoint, Microsoft Word, Microsoft Excel, Windows, Public Speaking, Data Entry, Time Management, Access, Supervisory Skills, Administration, Teamwork, Budgets
Education
Penn Foster 2014 — 2015
Medical Billing and Coding
Lamar Institute of Technology
Business Computer Information Systems
West Corporation May 2014 - Present
Conn's November 2013 - March 2014
Refinery Wastewaster Engineering & Associates August 2012 - November 2013
Jefferson County Sheriff's Office April 2007 - February 2012
Jcpenney September 2003 - April 2007
Skills
Research, Photoshop, Outlook, Customer Service, English, HTML, Microsoft Office, Teaching, PowerPoint, Microsoft Word, Microsoft Excel, Windows, Public Speaking, Data Entry, Time Management, Access, Supervisory Skills, Administration, Teamwork, Budgets
Education
Penn Foster 2014 — 2015
Medical Billing and Coding
Lamar Institute of Technology
Business Computer Information Systems
Scott Schroth's West Corporation Experience February 2008 - Present
Job SR Telecom Analyst at West Corporation
Industry Telecommunications
Experience
West Corporation February 2008 - Present
TEKsystems February 2007 - February 2008
Skills
Telecommunications, Troubleshooting, Technical Support, IVR, SQL
Education
Lakeland College 2015 — 2018
Bachelor’s Degree, Computer Science
Appleton West High School 1997 — 2001
High School Diploma
West Corporation February 2008 - Present
TEKsystems February 2007 - February 2008
Skills
Telecommunications, Troubleshooting, Technical Support, IVR, SQL
Education
Lakeland College 2015 — 2018
Bachelor’s Degree, Computer Science
Appleton West High School 1997 — 2001
High School Diploma
Kim Werner's West Corporation Experience October 2014 - Present
Job Client Operations Supervisor at West Corporation
Industry Telecommunications
Experience
West Corporation October 2014 - Present
West Corporation May 2013 - October 2014
West Corporation May 2011 - May 2013
West Corporation May 2006 - May 2011
Coldwell Banker The Real Estate Group October 2003 - December 2006
Procter & Gamble May 1992 - February 1994
SUPERVALU November 1986 - May 1992
Skills
Telecommunications, Account Management, Solution Selling, Direct Sales, Call Centers, Sales, Customer Retention, Customer Satisfaction, Sales Operations, Sales Management, Sales Process, B2B, Customer Experience
Education
Lakeland College 1997 — 2002
Bachelor of Arts (B.A.), Business Administration and Marketing
Fox Valley Technical College 1997 — 2001
Associate of Arts (AA), Marketing
West Corporation October 2014 - Present
West Corporation May 2013 - October 2014
West Corporation May 2011 - May 2013
West Corporation May 2006 - May 2011
Coldwell Banker The Real Estate Group October 2003 - December 2006
Procter & Gamble May 1992 - February 1994
SUPERVALU November 1986 - May 1992
Skills
Telecommunications, Account Management, Solution Selling, Direct Sales, Call Centers, Sales, Customer Retention, Customer Satisfaction, Sales Operations, Sales Management, Sales Process, B2B, Customer Experience
Education
Lakeland College 1997 — 2002
Bachelor of Arts (B.A.), Business Administration and Marketing
Fox Valley Technical College 1997 — 2001
Associate of Arts (AA), Marketing
Casey Levine Casey Levine's West Corporation Experience 2011 - 2012
Job Coach at Beachbody
Industry Health, Wellness and Fitness
Experience
Beachbody May 2015 - Present
Pace Supply Corp October 2013 - Present
West Corporation 2011 - 2012
Skills
Customer Experience, Customer Satisfaction, Customer Retention, Call Centers, Customer Service, Team Leadership, Troubleshooting, Microsoft Office, Sales, Technical Support, Training, Wireless, Vendor Management, Time Management
Education
Liberty University
Bible/Biblical Studies
Beachbody May 2015 - Present
Pace Supply Corp October 2013 - Present
West Corporation 2011 - 2012
Skills
Customer Experience, Customer Satisfaction, Customer Retention, Call Centers, Customer Service, Team Leadership, Troubleshooting, Microsoft Office, Sales, Technical Support, Training, Wireless, Vendor Management, Time Management
Education
Liberty University
Bible/Biblical Studies
Anna Petty Anna Petty's West Corporation Experience November 2014 - Present
Job Sales Associate at West Corporation
Industry Telecommunications
Experience
West Corporation November 2014 - Present
Rennes Group September 2012 - November 2014
Eduro Healthcare, LLC. June 2012 - May 2013
Health Dimensions Group April 2010 - April 2012
Extendicare Health Services, Inc. January 2008 - April 2010
Hamilton Health Care Center January 2006 - August 2007
Education
UW Manitowoc 2008 — 2008
General Studies
University of Wisconsin-Milwaukee 2007 — 2008
General Studies
Lakeshore Technical College 2007 — 2007
Certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide
Two Rivers High School 2005 — 2007
High School
Roncalli High School 2003 — 2005
High School
West Corporation November 2014 - Present
Rennes Group September 2012 - November 2014
Eduro Healthcare, LLC. June 2012 - May 2013
Health Dimensions Group April 2010 - April 2012
Extendicare Health Services, Inc. January 2008 - April 2010
Hamilton Health Care Center January 2006 - August 2007
Education
UW Manitowoc 2008 — 2008
General Studies
University of Wisconsin-Milwaukee 2007 — 2008
General Studies
Lakeshore Technical College 2007 — 2007
Certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide
Two Rivers High School 2005 — 2007
High School
Roncalli High School 2003 — 2005
High School
Aaron Coats's West Corporation Experience March 2011 - April 2012
Job Operations Manager @ Target Stores
Industry Logistics and Supply Chain
Experience
Target September 2015 - Present
Alstate May 2015 - August 2015
Conns corporate August 2014 - May 2015
Texas Department of Criminal Justice August 2013 - August 2014
Lamar University March 2012 - April 2013
West Corporation March 2011 - April 2012
Lamar State College-Port Arthur September 2009 - March 2011
Bealls May 2008 - August 2009
echo maintenance May 2006 - May 2008
Skills
Microsoft Excel, Customer Service, Research, Microsoft Office, Microsoft Word, Data Entry, Public Speaking, PowerPoint, English, Outlook, Editing, Human Resources, Access, Sales, Policy, Administrative..., Teamwork, Windows, Teaching, Strategic Planning, Recruiting, Time Management, Management, Training, Community Outreach, Marketing, Negotiation, Event Planning, Leadership Development, Project Management, Social Media, Leadership, Critical Thinking, Office Administration, Social Networking, Supervisory Skills, Program Development, Interviews, Customer Satisfaction, Office Management, Team Building, Administration, Account Management, Event Management, Team Leadership, SQL
Education
Lamar University 2015 — 2017
Master’s Degree, MBA Dual MSA
Lamar University 2012 — 2013
B.S,, Political Science minor business, 3.8
Lamar State College-Port Arthur 2008 — 2011
Associate's degree, Academic studies, 3.5
Target September 2015 - Present
Alstate May 2015 - August 2015
Conns corporate August 2014 - May 2015
Texas Department of Criminal Justice August 2013 - August 2014
Lamar University March 2012 - April 2013
West Corporation March 2011 - April 2012
Lamar State College-Port Arthur September 2009 - March 2011
Bealls May 2008 - August 2009
echo maintenance May 2006 - May 2008
Skills
Microsoft Excel, Customer Service, Research, Microsoft Office, Microsoft Word, Data Entry, Public Speaking, PowerPoint, English, Outlook, Editing, Human Resources, Access, Sales, Policy, Administrative..., Teamwork, Windows, Teaching, Strategic Planning, Recruiting, Time Management, Management, Training, Community Outreach, Marketing, Negotiation, Event Planning, Leadership Development, Project Management, Social Media, Leadership, Critical Thinking, Office Administration, Social Networking, Supervisory Skills, Program Development, Interviews, Customer Satisfaction, Office Management, Team Building, Administration, Account Management, Event Management, Team Leadership, SQL
Education
Lamar University 2015 — 2017
Master’s Degree, MBA Dual MSA
Lamar University 2012 — 2013
B.S,, Political Science minor business, 3.8
Lamar State College-Port Arthur 2008 — 2011
Associate's degree, Academic studies, 3.5
Rodna Epley Rodna Epley's West Corporation Experience April 2011 - January 2015
Job Operations Sandy Beaches Software
Industry Computer Software
Experience
Sandy Beaches Software June 2015 - Present
West Corporation April 2011 - January 2015
West Corporation April 2006 - April 2011
West Corporation April 2001 - April 2006
Amerivision Communications February 1997 - April 2001
Skills
Customer Service, Telecommunications, Microsoft Office, Training, Troubleshooting, Team Leadership, Account Management, Customer Satisfaction, Technical Support, Customer Experience, Databases, Project Management, Microsoft Excel, Process Improvement, Data Analysis, Data Entry, Service Delivery, Management, Quality Assurance, Windows, Project Planning, Outlook, Analysis, Team Building, SharePoint, Leadership, Time Management, Testing, Coaching, Higher Education, General Ledger, 10 Key, Negotiation, Quality Control, Research, Teaching, Writing, Accounting, Vendor Management, Vendor Relations, Accounts Receivable, Telecommunications..., Fraud Detection, Fraud Prevention, Cross-functional Team...
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master's Degree, Account and Finance Management with a CFE, GPA 3.55
Southwestern Christian University 2008 — 2010
Bachelor of Science (B.S.), Biblical Leadership
University of Central Oklahoma 1984 — 1988
Bachelor of Science (BS), Liberal Arts and Sciences/Liberal Studies
Sandy Beaches Software June 2015 - Present
West Corporation April 2011 - January 2015
West Corporation April 2006 - April 2011
West Corporation April 2001 - April 2006
Amerivision Communications February 1997 - April 2001
Skills
Customer Service, Telecommunications, Microsoft Office, Training, Troubleshooting, Team Leadership, Account Management, Customer Satisfaction, Technical Support, Customer Experience, Databases, Project Management, Microsoft Excel, Process Improvement, Data Analysis, Data Entry, Service Delivery, Management, Quality Assurance, Windows, Project Planning, Outlook, Analysis, Team Building, SharePoint, Leadership, Time Management, Testing, Coaching, Higher Education, General Ledger, 10 Key, Negotiation, Quality Control, Research, Teaching, Writing, Accounting, Vendor Management, Vendor Relations, Accounts Receivable, Telecommunications..., Fraud Detection, Fraud Prevention, Cross-functional Team...
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master's Degree, Account and Finance Management with a CFE, GPA 3.55
Southwestern Christian University 2008 — 2010
Bachelor of Science (B.S.), Biblical Leadership
University of Central Oklahoma 1984 — 1988
Bachelor of Science (BS), Liberal Arts and Sciences/Liberal Studies
Priya Madamanchi Priya Madamanchi's West Corporation Experience January 2004 - June 2006
Job Teradata Database Administrator at Mutual of Omaha
Industry Computer Software
Experience
Mutual of Omaha April 2015 - Present
PayPal October 2012 - April 2015
CSG International June 2006 - October 2012
West Corporation January 2004 - June 2006
Skills
Unix, Oracle, Teradata, Perl, Linux, Agile Methodologies, Shell Scripting, Database Design, SOA, Data Modeling, Solaris, HTML, VBScripts,..., Microsoft SQL Server, Operating Systems:..., Programming Languages:..., Microsoft SQL Server..., Data Modelling, Erwin, Tableau, Perl Script, SPSS Clementine, SQL, SDLC, Requirements Analysis
Education
University of Nebraska at Omaha 2012 — 2014
MS, Management Information Systems
Koneru Lakshmaiah College of Engineering 1993 — 1997
Bachelor of Technology (BTech), Electrical, Electronics and Communications Engineering
University of Nebraska at Omaha 2013 — 2014
Graduate Certificate, System Analysis and Design
Mutual of Omaha April 2015 - Present
PayPal October 2012 - April 2015
CSG International June 2006 - October 2012
West Corporation January 2004 - June 2006
Skills
Unix, Oracle, Teradata, Perl, Linux, Agile Methodologies, Shell Scripting, Database Design, SOA, Data Modeling, Solaris, HTML, VBScripts,..., Microsoft SQL Server, Operating Systems:..., Programming Languages:..., Microsoft SQL Server..., Data Modelling, Erwin, Tableau, Perl Script, SPSS Clementine, SQL, SDLC, Requirements Analysis
Education
University of Nebraska at Omaha 2012 — 2014
MS, Management Information Systems
Koneru Lakshmaiah College of Engineering 1993 — 1997
Bachelor of Technology (BTech), Electrical, Electronics and Communications Engineering
University of Nebraska at Omaha 2013 — 2014
Graduate Certificate, System Analysis and Design
Holly Baldwin's West Corporation Experience February 2014 - Present
Job Executive Sales Consultant at West Corporation
Industry Wireless
Experience
H Designs January 2009 - Present
West Corporation February 2014 - Present
Mary Kay Inc. April 2011 - July 2013
Charter Communications August 2011 - May 2013
West Business Services November 2010 - July 2011
Argus Ventures, LLC November 2010 - February 2011
West Business Services 2010 - 2011
Schools of Hope January 2009 - June 2009
Herzing University Life Management May 2008 - January 2009
WMMA 2006 - 2007
Skills
CSS, Branding & Identity, Graphic Design, Adobe Creative Suite, Advertising, HTML, Web Design, Marketing Strategy, Mobile Web Design, Corporate Identity, jQuery, Personal Branding, Illustrator, Photoshop, InDesign, Social Networking, Direct Mail, Logo Design, Mac, Creative Direction, Marketing, Brochures, Brand Development, Web Development, Sales, Layout, Digital Photography, Leadership, Team Building, Microsoft Office, Social Media Marketing, Team Leadership, Event Planning, PowerPoint, Public Speaking, Social Media, Account Management, Training, Customer Service, Management, B2B, Microsoft Word, Customer Satisfaction, Microsoft Excel, Sales Management, Direct Sales, Marketing Communications, Customer Retention
Education
Herzing College 2007 — 2010
BS, Graphic Design
Herzing University 2007 — 2010
Bachelor of Science Degree, Graphic Design
Madison Area Technical College 2003 — 2006
Associate of Applied Science, Marketing
Waunakee High School 1994 — 1998
Diploma, General Education
H Designs January 2009 - Present
West Corporation February 2014 - Present
Mary Kay Inc. April 2011 - July 2013
Charter Communications August 2011 - May 2013
West Business Services November 2010 - July 2011
Argus Ventures, LLC November 2010 - February 2011
West Business Services 2010 - 2011
Schools of Hope January 2009 - June 2009
Herzing University Life Management May 2008 - January 2009
WMMA 2006 - 2007
Skills
CSS, Branding & Identity, Graphic Design, Adobe Creative Suite, Advertising, HTML, Web Design, Marketing Strategy, Mobile Web Design, Corporate Identity, jQuery, Personal Branding, Illustrator, Photoshop, InDesign, Social Networking, Direct Mail, Logo Design, Mac, Creative Direction, Marketing, Brochures, Brand Development, Web Development, Sales, Layout, Digital Photography, Leadership, Team Building, Microsoft Office, Social Media Marketing, Team Leadership, Event Planning, PowerPoint, Public Speaking, Social Media, Account Management, Training, Customer Service, Management, B2B, Microsoft Word, Customer Satisfaction, Microsoft Excel, Sales Management, Direct Sales, Marketing Communications, Customer Retention
Education
Herzing College 2007 — 2010
BS, Graphic Design
Herzing University 2007 — 2010
Bachelor of Science Degree, Graphic Design
Madison Area Technical College 2003 — 2006
Associate of Applied Science, Marketing
Waunakee High School 1994 — 1998
Diploma, General Education
Denis M. Robinson II Denis M. Robinson II's West Corporation Experience March 2011 - August 2012
Job Assembler
Industry Warehousing
Experience
Parker Hannifin July 2015 - Present
VXI Global Solutions, LLC March 2015 - July 2015
Altronic Group May 2014 - February 2015
GE Healthcare May 2013 - April 2014
VisionQuest October 2012 - May 2013
Mercy Health (formerly Humility of Mary Health Partners) August 2012 - October 2012
West Corporation March 2011 - August 2012
PTI-QCS July 2010 - March 2011
Millennia Housing Management, LTD. June 2009 - October 2010
American Maintenance June 2007 - June 2009
Skills
Customer Service, Mentoring, Microsoft Office, Quality Control, Time Management, Customer Satisfaction, Teamwork, Technical Support, Microsoft Word, Customer Experience, Data Entry, Management, Inventory Management, Microsoft Excel, PowerPoint, Social Networking, Outlook, Communication, Sales Management
Education
Liberty University 2010 — 2012
Associate Degree, International Business
Youngstown State University 2004 — 2009
N/A, Business Administration and Management, General
Youngstown Early College 2004 — 2008
Diploma, High School/Secondary Diplomas and Certificates
Parker Hannifin July 2015 - Present
VXI Global Solutions, LLC March 2015 - July 2015
Altronic Group May 2014 - February 2015
GE Healthcare May 2013 - April 2014
VisionQuest October 2012 - May 2013
Mercy Health (formerly Humility of Mary Health Partners) August 2012 - October 2012
West Corporation March 2011 - August 2012
PTI-QCS July 2010 - March 2011
Millennia Housing Management, LTD. June 2009 - October 2010
American Maintenance June 2007 - June 2009
Skills
Customer Service, Mentoring, Microsoft Office, Quality Control, Time Management, Customer Satisfaction, Teamwork, Technical Support, Microsoft Word, Customer Experience, Data Entry, Management, Inventory Management, Microsoft Excel, PowerPoint, Social Networking, Outlook, Communication, Sales Management
Education
Liberty University 2010 — 2012
Associate Degree, International Business
Youngstown State University 2004 — 2009
N/A, Business Administration and Management, General
Youngstown Early College 2004 — 2008
Diploma, High School/Secondary Diplomas and Certificates
Wesley Calhoun's West Corporation Experience March 2014 - March 2015
Job Customer Service Representative
Industry Health, Wellness and Fitness
Experience
West Corporation March 2014 - March 2015
Skills
Telecommunications, Call Centers, Troubleshooting, Wireless, Team Leadership, Customer Service, Networking, Customer Satisfaction, Technical Support
Education
Landmark Education
Possibility
Spokane Falls Community College
West Corporation March 2014 - March 2015
Skills
Telecommunications, Call Centers, Troubleshooting, Wireless, Team Leadership, Customer Service, Networking, Customer Satisfaction, Technical Support
Education
Landmark Education
Possibility
Spokane Falls Community College
Scott Bechtel Scott Bechtel's West Corporation Experience August 1998 - August 2000
Job Senior IT Consultant at Brooksource
Industry Information Technology and Services
Experience
Brooksource February 2015 - Present
Northrop Grumman Corporation July 2013 - January 2015
Xerox July 2003 - May 2013
Conquest Solutions Group September 2000 - March 2003
West Corporation August 1998 - August 2000
Skills
SDLC, Requirements Analysis, Requirements Gathering, Business Analysis, Enterprise Architecture, Systems Analysis, Software Project..., Data Warehousing, Oracle, Business Intelligence, Forte, Java, Android Development, Android SDK, Android, Data Conversion, Technical Analysis, Data Analysis, Database Design, JAD, Scrum, IT Management, Medicaid, Public Assistance..., Health and Human..., State Medical Insurance, TennCare, SNAP, Families First, MMIS, Testing, Visio, Leadership, Databases, Business Process, Agile Methodologies, Java Enterprise Edition, Web Services, Software Development, SQL, Consulting, Integration
Education
Metropolitan Community College
A.A.S, Computer Programming
Iowa Western Community College
A.A.S, Sign Language Interpreting
Union College
General Studies
Landmark Education
Brooksource February 2015 - Present
Northrop Grumman Corporation July 2013 - January 2015
Xerox July 2003 - May 2013
Conquest Solutions Group September 2000 - March 2003
West Corporation August 1998 - August 2000
Skills
SDLC, Requirements Analysis, Requirements Gathering, Business Analysis, Enterprise Architecture, Systems Analysis, Software Project..., Data Warehousing, Oracle, Business Intelligence, Forte, Java, Android Development, Android SDK, Android, Data Conversion, Technical Analysis, Data Analysis, Database Design, JAD, Scrum, IT Management, Medicaid, Public Assistance..., Health and Human..., State Medical Insurance, TennCare, SNAP, Families First, MMIS, Testing, Visio, Leadership, Databases, Business Process, Agile Methodologies, Java Enterprise Edition, Web Services, Software Development, SQL, Consulting, Integration
Education
Metropolitan Community College
A.A.S, Computer Programming
Iowa Western Community College
A.A.S, Sign Language Interpreting
Union College
General Studies
Landmark Education
Krystal Holmes Krystal Holmes's West Corporation Experience August 2007 - August 2010
Job New Marketing Graduate with Experience in Customer Service, Sales, Sales Support, and other Administrative skills
Industry Paper & Forest Products
Experience
The Newark Group August 2012 - June 2013
N&M Transfer Company August 2010 - August 2012
West Corporation August 2007 - August 2010
Skills
Customer Service, Sales, Sales Support Tools, Microsoft Office, Educational Leadership, Lead Generation, Research, Analysis, Transportation, Telecommunications, Invoice Processing, Order Processing, Building Relationships, Price Lists, Promotions, Efficiency, Account Management, Problem Solving, Presentations, Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint
Education
Lakeland College 2009 — 2012
Bachelor's of Arts, Marketing
Fox Valley Technical College 2005 — 2007
Associate of Arts (A.A.), Marketing
The Newark Group August 2012 - June 2013
N&M Transfer Company August 2010 - August 2012
West Corporation August 2007 - August 2010
Skills
Customer Service, Sales, Sales Support Tools, Microsoft Office, Educational Leadership, Lead Generation, Research, Analysis, Transportation, Telecommunications, Invoice Processing, Order Processing, Building Relationships, Price Lists, Promotions, Efficiency, Account Management, Problem Solving, Presentations, Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint
Education
Lakeland College 2009 — 2012
Bachelor's of Arts, Marketing
Fox Valley Technical College 2005 — 2007
Associate of Arts (A.A.), Marketing
Julie Constant Julie Constant's West Corporation Experience January 2012 - Present
Job Dresser at AmericasMart Atlanta
Industry Government Relations
Experience
AmericasMart Atlanta August 2007 - Present
West Corporation January 2012 - Present
CBE Companies May 2007 - May 2011
Skills
Leadership, Public Speaking, Call Centers, Team Building, Negotiation, Training, Strategic Planning, Federal Recovery, Collection Recovery..., Medical/Health Care..., Department of Education..., Student Loan Agreements, Wage Garnishment..., Trained in the 7 Habits..., FDCPA, Student Loans, Expert, Social Media Marketing
Education
Kennesaw State University
Communications
AmericasMart Atlanta August 2007 - Present
West Corporation January 2012 - Present
CBE Companies May 2007 - May 2011
Skills
Leadership, Public Speaking, Call Centers, Team Building, Negotiation, Training, Strategic Planning, Federal Recovery, Collection Recovery..., Medical/Health Care..., Department of Education..., Student Loan Agreements, Wage Garnishment..., Trained in the 7 Habits..., FDCPA, Student Loans, Expert, Social Media Marketing
Education
Kennesaw State University
Communications
Rafael Guenoun's West Corporation Experience June 2015 - Present
Job Bilingual Sales Associate, contracting for American Express Canada at West Corporation
Industry International Trade and Development
Experience
West Corporation June 2015 - Present
Le Back-Office May 2013 - Present
Madison College September 2013 - May 2015
Starkey Hearing Technologies October 2011 - June 2013
Supporter June 2011 - September 2011
Study Experience May 2009 - June 2011
Skills
Translation, Writing, Technical Writing, Community Management, International Relations, International Business, Management, Marketing, Tourism, Relations publiques, Anglais, Développement commercial, Rédaction, Service client, Stratégie marketing, Vente, Microsoft Office
Education
Madison Area Technical College
Associate of Science (A.S.), Accounting
University of Liverpool
Postgraduate Certificate, Global Marketing
Université Vincennes-Saint-Denis (Paris VIII)
Licence, Commerce international
Kwantlen Polytechnic University
Associate of Arts (A.A.), Political Science
West Corporation June 2015 - Present
Le Back-Office May 2013 - Present
Madison College September 2013 - May 2015
Starkey Hearing Technologies October 2011 - June 2013
Supporter June 2011 - September 2011
Study Experience May 2009 - June 2011
Skills
Translation, Writing, Technical Writing, Community Management, International Relations, International Business, Management, Marketing, Tourism, Relations publiques, Anglais, Développement commercial, Rédaction, Service client, Stratégie marketing, Vente, Microsoft Office
Education
Madison Area Technical College
Associate of Science (A.S.), Accounting
University of Liverpool
Postgraduate Certificate, Global Marketing
Université Vincennes-Saint-Denis (Paris VIII)
Licence, Commerce international
Kwantlen Polytechnic University
Associate of Arts (A.A.), Political Science
Tomecia Mahomes Tomecia Mahomes's West Corporation Experience October 2008 - October 2011
Job Evaluator in Christian Guidance Dept @ In Touch Ministries
Industry Consumer Goods
Experience
In Touch Ministries October 2011 - Present
Kingdom Builders Covenant Church 2008 - Present
West Corporation October 2008 - October 2011
US Army September 1990 - July 2004
Skills
Customer Service, Sales, Customer Satisfaction, Team Building, Account Management, Leadership, Coaching, Training, Telephone Skills, Team Leadership, Public Speaking, Microsoft Office, Social Networking
Education
Luther Rice University 2004 — 2008
Bachelor of Arts in Religion, Religion
Luther Rice University
Master's degree, Ministry
In Touch Ministries October 2011 - Present
Kingdom Builders Covenant Church 2008 - Present
West Corporation October 2008 - October 2011
US Army September 1990 - July 2004
Skills
Customer Service, Sales, Customer Satisfaction, Team Building, Account Management, Leadership, Coaching, Training, Telephone Skills, Team Leadership, Public Speaking, Microsoft Office, Social Networking
Education
Luther Rice University 2004 — 2008
Bachelor of Arts in Religion, Religion
Luther Rice University
Master's degree, Ministry
Nick Marks's West Corporation Experience March 2003 - Present
Job Senior Sales Associate at West Corporation
Industry Outsourcing/Offshoring
Experience
West Corporation March 2003 - Present
Alta Resources August 2012 - June 2014
West Business Services March 2003 - August 2012
Education
Lakeland College 2003 — 2007
Bachelor's degree, Marketing
Fox Valley Technical College Appleton
Associate's degree
West Corporation March 2003 - Present
Alta Resources August 2012 - June 2014
West Business Services March 2003 - August 2012
Education
Lakeland College 2003 — 2007
Bachelor's degree, Marketing
Fox Valley Technical College Appleton
Associate's degree
Matt Rakijasic Matt Rakijasic's West Corporation Experience January 2009 - August 2013
Job Lawn Care Specialist
Industry Consumer Services
Experience
TruGreen LawnCare March 2014 - Present
Creative apparel January 2010 - Present
West Corporation January 2009 - August 2013
Kent State University August 2006 - February 2009
Skills
Customer Retention, Customer Service, Microsoft Office, Logo Design, Data Entry, General Office Work, Telephone Skills, Customer Support, Customer Satisfaction, Customer Experience, Troubleshooting, Time Management, Sales, Teamwork, Team Leadership, Direct Sales, Management, Microsoft Word, Leadership, Public Speaking, Account Management, Negotiation, Training, Team Building, Sales Management
Education
Kent State University at Trumbull 2010 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
TruGreen LawnCare March 2014 - Present
Creative apparel January 2010 - Present
West Corporation January 2009 - August 2013
Kent State University August 2006 - February 2009
Skills
Customer Retention, Customer Service, Microsoft Office, Logo Design, Data Entry, General Office Work, Telephone Skills, Customer Support, Customer Satisfaction, Customer Experience, Troubleshooting, Time Management, Sales, Teamwork, Team Leadership, Direct Sales, Management, Microsoft Word, Leadership, Public Speaking, Account Management, Negotiation, Training, Team Building, Sales Management
Education
Kent State University at Trumbull 2010 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Chelsey OConnor's West Corporation Experience February 2014 - Present
Job Merchant Financing, Support Specialist
Industry Financial Services
Experience
West Corporation February 2014 - Present
West Corporation October 2013 - February 2014
West Corporation February 2013 - October 2013
West Corporation August 2010 - February 2013
West Corporation August 2010 - March 2011
US Concepts November 2006 - December 2010
UW Health August 2008 - January 2010
Dr. Borman's Family Practice June 2007 - August 2008
Lifetouch Portrait Studios August 2005 - June 2007
Skills
Customer Service, Marketing, B2B, Team Leadership, Coaching, Data Analysis, Customer Retention, Presentations, Training, Leadership, Management, Sales Management, Sales, Market Research, Time Management, CRM, Cold Calling, Sales Operations, Call Centers, Microsoft Office, Team Building, Microsoft Excel, Marketing Strategy, Sales Process, Account Management, Problem Solving, Microsoft Word, Customer Satisfaction, Customer Experience, Telecommunications, Process Improvement
Education
Upper Iowa University 2010 — 2011
Bachelor of Applied Science (B.A.Sc.), Social Work
Madison Area Technical College 2004 — 2007
Associate of Applied Science, Marketing, and Fashion Marketing
West Corporation February 2014 - Present
West Corporation October 2013 - February 2014
West Corporation February 2013 - October 2013
West Corporation August 2010 - February 2013
West Corporation August 2010 - March 2011
US Concepts November 2006 - December 2010
UW Health August 2008 - January 2010
Dr. Borman's Family Practice June 2007 - August 2008
Lifetouch Portrait Studios August 2005 - June 2007
Skills
Customer Service, Marketing, B2B, Team Leadership, Coaching, Data Analysis, Customer Retention, Presentations, Training, Leadership, Management, Sales Management, Sales, Market Research, Time Management, CRM, Cold Calling, Sales Operations, Call Centers, Microsoft Office, Team Building, Microsoft Excel, Marketing Strategy, Sales Process, Account Management, Problem Solving, Microsoft Word, Customer Satisfaction, Customer Experience, Telecommunications, Process Improvement
Education
Upper Iowa University 2010 — 2011
Bachelor of Applied Science (B.A.Sc.), Social Work
Madison Area Technical College 2004 — 2007
Associate of Applied Science, Marketing, and Fashion Marketing
Kiondra Bullock Kiondra Bullock's West Corporation Experience July 2004 - January 2007
Job Corporate Facilitator
Industry Management Consulting
Experience
Premera Blue Cross January 2007 - June 2008
West Corporation July 2004 - January 2007
Caruthersville Weed and Seed June 1998 - October 2003
Studio 6 January 1994 - May 1998
Skills
Public Speaking, Mediation, Teaching, Fundraising, Nonprofits, Policy, Community Development, Leadership Development, Community Outreach, Government, Organizational..., Training, Conflict Resolution, Program Development, Workshop Facilitation, Coaching, Employee Training, Grant Writing, Public Policy, Research, Contract Negotiation, Insurance, Administration, Human Resources
Education
University of Missouri-Columbia 1996 — 1998
MA, Organizational Leadership
Lincoln University (MO) 1993 — 1996
BS, Business Administration
Premera Blue Cross January 2007 - June 2008
West Corporation July 2004 - January 2007
Caruthersville Weed and Seed June 1998 - October 2003
Studio 6 January 1994 - May 1998
Skills
Public Speaking, Mediation, Teaching, Fundraising, Nonprofits, Policy, Community Development, Leadership Development, Community Outreach, Government, Organizational..., Training, Conflict Resolution, Program Development, Workshop Facilitation, Coaching, Employee Training, Grant Writing, Public Policy, Research, Contract Negotiation, Insurance, Administration, Human Resources
Education
University of Missouri-Columbia 1996 — 1998
MA, Organizational Leadership
Lincoln University (MO) 1993 — 1996
BS, Business Administration
Jeff Dotterer Jeff Dotterer's West Corporation Experience August 2014 - Present
Job Currently Employed with the West Corporation
Industry Construction
Experience
West Corporation August 2014 - Present
Home Depot At Home Services November 2012 - July 2014
N.E.W. Painting & Drywall Contractors, LLC June 2004 - December 2012
US Army Reserves ( Retired ) December 1982 - August 2004
Skills
Training, Time Management, Management, Construction, Team Building, Contractors, Customer Service, Purchasing, Microsoft Excel, Small Business, Process Improvement, Process Scheduler, Contract Negotiation, Microsoft Office
Education
Lakeland College 2014 — 2016
Bachelor's Degree, Business Administration and Management, General
Northeast Wisconsin Technical College 2012 — 2014
Associate's Degree, Business, Management, Marketing, and Related Support Services, 3.489
West Corporation August 2014 - Present
Home Depot At Home Services November 2012 - July 2014
N.E.W. Painting & Drywall Contractors, LLC June 2004 - December 2012
US Army Reserves ( Retired ) December 1982 - August 2004
Skills
Training, Time Management, Management, Construction, Team Building, Contractors, Customer Service, Purchasing, Microsoft Excel, Small Business, Process Improvement, Process Scheduler, Contract Negotiation, Microsoft Office
Education
Lakeland College 2014 — 2016
Bachelor's Degree, Business Administration and Management, General
Northeast Wisconsin Technical College 2012 — 2014
Associate's Degree, Business, Management, Marketing, and Related Support Services, 3.489
Leslie Marquardt Vidas Leslie Marquardt Vidas's West Corporation Experience 2012 - July 2014
Job Office Manager Fox Cities at Wisconsin Title, Inc.
Industry Retail
Experience
Wisconsin Title, Inc. July 2014 - Present
self employed January 1996 - Present
West Corporation 2012 - July 2014
West Business Services 2012 - 2014
West Business Services 2012 - 2014
Francesca's Collections March 2012 - September 2012
Macy's March 2008 - April 2012
Valley Title Services, and Residential Title Services 2004 - 2008
Shapes Fitness for Women 2002 - 2004
Mary Kay Cosmetics June 1999 - August 2002
Skills
Non-profits, Fundraising, Negotiation, Public Relations, Sales, Nonprofits, Outlook, Sales Management, Event Planning, New Business Development, Strategic Planning, Leadership, Marketing Strategy, Leadership Development, Microsoft Excel, Training, System Administration, Public Speaking, Customer Service, Coaching, Social Media, Recruiting, Social Media Marketing, Microsoft Office, Art, Small Business, Event Management, Volunteer Management, Advertising, Team Building, Marketing Communications, Management, Social Networking, Marketing, Retail, Microsoft Word, Budgets, Time Management, Customer Satisfaction, Project Planning, Human Resources, Interviews
Education
Lawrence University 1996 — 1999
BA, fine arts; studio art, color theory
University of Wisconsin Fox Valley 1995 — 1997
Mundelein College 1979 — 1981
political science, business law
Wisconsin Title, Inc. July 2014 - Present
self employed January 1996 - Present
West Corporation 2012 - July 2014
West Business Services 2012 - 2014
West Business Services 2012 - 2014
Francesca's Collections March 2012 - September 2012
Macy's March 2008 - April 2012
Valley Title Services, and Residential Title Services 2004 - 2008
Shapes Fitness for Women 2002 - 2004
Mary Kay Cosmetics June 1999 - August 2002
Skills
Non-profits, Fundraising, Negotiation, Public Relations, Sales, Nonprofits, Outlook, Sales Management, Event Planning, New Business Development, Strategic Planning, Leadership, Marketing Strategy, Leadership Development, Microsoft Excel, Training, System Administration, Public Speaking, Customer Service, Coaching, Social Media, Recruiting, Social Media Marketing, Microsoft Office, Art, Small Business, Event Management, Volunteer Management, Advertising, Team Building, Marketing Communications, Management, Social Networking, Marketing, Retail, Microsoft Word, Budgets, Time Management, Customer Satisfaction, Project Planning, Human Resources, Interviews
Education
Lawrence University 1996 — 1999
BA, fine arts; studio art, color theory
University of Wisconsin Fox Valley 1995 — 1997
Mundelein College 1979 — 1981
political science, business law
Amy Breunig Amy Breunig's West Corporation Experience September 2012 - February 2015
Job Consumer Specialist at TDS Telecom
Industry Consumer Services
Experience
TDS Telecom February 2015 - Present
Parts of Me August 2008 - Present
West Corporation September 2012 - February 2015
Paramount Pictures through Star Volt March 2012 - July 2012
Paramount Pictures December 2011 - March 2012
Comedy Central through Star Staffing October 2011 - December 2011
Paramount Pictures October 2011 - October 2011
MTV August 2011 - September 2011
VH1 July 2011 - August 2011
Nickelodeon - Contracted through Star Staffing Services June 2011 - July 2011
Skills
Event Planning, Television, Advertising, Entertainment, Marketing, Video, Video Editing, Music Industry, Music Production, Film, Music, Event Management, Creative Direction, Sound, Broadcast, Improvisation, Project Management, Management, Recruiting, Sales
Education
Disney University/Harvard 2008 — 2008
Project Management - Team Leading - Conflict Resolution
Hollywood Film Institute 2006 — 2006
Certificate, Film Line Production and Direction
Northeastern University 2003 — 2005
Music Industry
Madison Area Technical College 1991 — 1995
Associates, Visual Communications
Sauk Prairie High School
Sauk Prairie High School
Sauk Prairie High School
Sauk Prairie High School
TDS Telecom February 2015 - Present
Parts of Me August 2008 - Present
West Corporation September 2012 - February 2015
Paramount Pictures through Star Volt March 2012 - July 2012
Paramount Pictures December 2011 - March 2012
Comedy Central through Star Staffing October 2011 - December 2011
Paramount Pictures October 2011 - October 2011
MTV August 2011 - September 2011
VH1 July 2011 - August 2011
Nickelodeon - Contracted through Star Staffing Services June 2011 - July 2011
Skills
Event Planning, Television, Advertising, Entertainment, Marketing, Video, Video Editing, Music Industry, Music Production, Film, Music, Event Management, Creative Direction, Sound, Broadcast, Improvisation, Project Management, Management, Recruiting, Sales
Education
Disney University/Harvard 2008 — 2008
Project Management - Team Leading - Conflict Resolution
Hollywood Film Institute 2006 — 2006
Certificate, Film Line Production and Direction
Northeastern University 2003 — 2005
Music Industry
Madison Area Technical College 1991 — 1995
Associates, Visual Communications
Sauk Prairie High School
Sauk Prairie High School
Sauk Prairie High School
Sauk Prairie High School
Monika Taylor Monika Taylor's West Corporation Experience August 2007 - May 2012
Job Project Management, Training Development
Industry E-Learning
Experience
West Corporation August 2007 - May 2012
Skills
Process Improvement, Call Centers, Training, Captivate, MS Project, Project Management, Leadership, Management, E-Learning, Camtasia, CRM, Visio, Software Documentation, Needs Analysis, Instructor-led Training
Education
Nebraska Wesleyan University 2009 — 2010
Certificate of Completion 12 credits, Project Management, 3.975
University of Phoenix 2004 — 2007
BSBA, Business Administration, 3.975
Kellogg Community College 2002 — 2004
Business Administration, Management and Operations, 4.0
West Corporation August 2007 - May 2012
Skills
Process Improvement, Call Centers, Training, Captivate, MS Project, Project Management, Leadership, Management, E-Learning, Camtasia, CRM, Visio, Software Documentation, Needs Analysis, Instructor-led Training
Education
Nebraska Wesleyan University 2009 — 2010
Certificate of Completion 12 credits, Project Management, 3.975
University of Phoenix 2004 — 2007
BSBA, Business Administration, 3.975
Kellogg Community College 2002 — 2004
Business Administration, Management and Operations, 4.0
Thomas Swartwood Thomas Swartwood's West Corporation Experience April 2012 - Present
Job Business Director at West Corporation
Industry Education Management
Experience
West Corporation April 2012 - Present
West Business Services August 2010 - Present
West Business Services December 2008 - September 2010
Reach Counseling Services September 2007 - December 2008
Micro Generation Technologies, Inc September 1989 - July 2001
Skills
Coaching, Training, Call Centers, Management, Lead Generation, Employee Training, Sales, Networking, Sales Process, Selling, Team Building, Marketing, Leadership, Recruiting, Marketing Strategy, Customer Service, Social Media, Account Management, Instructional Design, Public Speaking, Selling Skills, Customer Retention, CRM, Cold Calling, Customer Satisfaction, Direct Sales, Team Leadership, Time Management
Education
Kent State University 1979 — 1984
Pre-Law
West Corporation April 2012 - Present
West Business Services August 2010 - Present
West Business Services December 2008 - September 2010
Reach Counseling Services September 2007 - December 2008
Micro Generation Technologies, Inc September 1989 - July 2001
Skills
Coaching, Training, Call Centers, Management, Lead Generation, Employee Training, Sales, Networking, Sales Process, Selling, Team Building, Marketing, Leadership, Recruiting, Marketing Strategy, Customer Service, Social Media, Account Management, Instructional Design, Public Speaking, Selling Skills, Customer Retention, CRM, Cold Calling, Customer Satisfaction, Direct Sales, Team Leadership, Time Management
Education
Kent State University 1979 — 1984
Pre-Law
Pat Amundson Pat Amundson's West Corporation Experience May 2015 - Present
Job Administrative and Staff Development Professional
Industry Executive Office
Experience
West Corporation May 2015 - Present
Ounce of Prevention Fund May 1999 - March 2014
Skills
Staff Development, Training, Employee Training, Instructional Design, Leadership Development, Organizational..., Teaching, Classroom, Employee Relations, Coaching, Performance Management, Purchasing Processes, Purchasing Negotiation, Adult Education, Program Development, Public Speaking, Management, Community Outreach
Education
University of Illinois at Urbana-Champaign 2003 — 2005
Master of Education (MEd), Global Human Resources Development
Luther College 1981 — 1985
Bachelor of Arts (BA), Education
Winneconne High School
Winneconne High School
Winneconne High School
West Corporation May 2015 - Present
Ounce of Prevention Fund May 1999 - March 2014
Skills
Staff Development, Training, Employee Training, Instructional Design, Leadership Development, Organizational..., Teaching, Classroom, Employee Relations, Coaching, Performance Management, Purchasing Processes, Purchasing Negotiation, Adult Education, Program Development, Public Speaking, Management, Community Outreach
Education
University of Illinois at Urbana-Champaign 2003 — 2005
Master of Education (MEd), Global Human Resources Development
Luther College 1981 — 1985
Bachelor of Arts (BA), Education
Winneconne High School
Winneconne High School
Winneconne High School
Pat Vincent Pat Vincent's West Corporation Experience July 2014 - March 2015
Job Market Analyst at Rexnord
Industry Machinery
Experience
Rexnord March 2015 - Present
ReactSTART September 2012 - May 2015
West Corporation July 2014 - March 2015
Sartori Cheese June 2013 - June 2014
Lawrence University March 2011 - June 2014
Beta Theta Pi - Gamma Pi Chapter January 2012 - January 2014
Waunakee High and Lawrence University January 2007 - April 2013
Skills
Economics, PowerPoint, Excel, Statistics, Calculus, Stata, java, Adobe Creative Suite, Microsoft Office, Microsoft Excel, Java, Customer Service, Marketing, Management, Entrepreneurship, Finance, Research, Higher Education, Public Speaking, Microsoft Word, Analysis, Critical Thinking, Coaching, Leadership Development, Advertising, Teaching, Program Management, Spanish, English, Budgets, Leadership
Education
Lawrence University 2010 — 2014
Bachelor of Science (B.S.), Economics
Lawrence University 2010 — 2014
Bachelor of Arts (B.A.), Economics and Math
Waunakee High School, Waunakee Wisconsin2006 2006 — 2010
Graduated with High Honors, Computer Science; Economics, English, 3.6
Wisconsin Center for Academically Talented Youth (WCATY) 2009 — 2009
Summer College Course, Latin Language and Literature, A+
Rexnord March 2015 - Present
ReactSTART September 2012 - May 2015
West Corporation July 2014 - March 2015
Sartori Cheese June 2013 - June 2014
Lawrence University March 2011 - June 2014
Beta Theta Pi - Gamma Pi Chapter January 2012 - January 2014
Waunakee High and Lawrence University January 2007 - April 2013
Skills
Economics, PowerPoint, Excel, Statistics, Calculus, Stata, java, Adobe Creative Suite, Microsoft Office, Microsoft Excel, Java, Customer Service, Marketing, Management, Entrepreneurship, Finance, Research, Higher Education, Public Speaking, Microsoft Word, Analysis, Critical Thinking, Coaching, Leadership Development, Advertising, Teaching, Program Management, Spanish, English, Budgets, Leadership
Education
Lawrence University 2010 — 2014
Bachelor of Science (B.S.), Economics
Lawrence University 2010 — 2014
Bachelor of Arts (B.A.), Economics and Math
Waunakee High School, Waunakee Wisconsin2006 2006 — 2010
Graduated with High Honors, Computer Science; Economics, English, 3.6
Wisconsin Center for Academically Talented Youth (WCATY) 2009 — 2009
Summer College Course, Latin Language and Literature, A+
Jane Higgins's West Corporation Experience June 2004 - October 2005
Job Senior Business Development at Contrast Security
Industry Computer Networking
Experience
Contrast Security August 2014 - Present
Gigamon March 2013 - July 2014
Gigamon September 2010 - March 2013
ProMatch September 2009 - September 2010
Grant Thornton April 2008 - January 2009
Jefferson Wells November 2006 - April 2008
InterVision October 2005 - November 2006
West Corporation June 2004 - October 2005
Microsoft (through PlaceWare acquisition) July 2002 - June 2004
ViewCentral June 2000 - July 2001
Skills
Security, Spanish, Software Sales, SaaS, Channel, Account Management, Consultative Selling, Professional Services, Software Industry, Business Development, Leadership, Sales Management, Sales Process, Selling, Management, Lead Generation, Sales Operations, Data Center, Cloud Computing, Enterprise Software, Networking, Sales, Solution Selling, B2B, Training, Product Management, New Business Development, Direct Sales, Salesforce.com, Managed Services, Strategic Partnerships, Go-to-market Strategy, Business Alliances, Sales Enablement, Demand Generation, Channel Partners, CRM, Start-ups, Telecommunications
Education
La Salle University
BA, Spanish, International Business
Universidad Complutense de Madrid
Contrast Security August 2014 - Present
Gigamon March 2013 - July 2014
Gigamon September 2010 - March 2013
ProMatch September 2009 - September 2010
Grant Thornton April 2008 - January 2009
Jefferson Wells November 2006 - April 2008
InterVision October 2005 - November 2006
West Corporation June 2004 - October 2005
Microsoft (through PlaceWare acquisition) July 2002 - June 2004
ViewCentral June 2000 - July 2001
Skills
Security, Spanish, Software Sales, SaaS, Channel, Account Management, Consultative Selling, Professional Services, Software Industry, Business Development, Leadership, Sales Management, Sales Process, Selling, Management, Lead Generation, Sales Operations, Data Center, Cloud Computing, Enterprise Software, Networking, Sales, Solution Selling, B2B, Training, Product Management, New Business Development, Direct Sales, Salesforce.com, Managed Services, Strategic Partnerships, Go-to-market Strategy, Business Alliances, Sales Enablement, Demand Generation, Channel Partners, CRM, Start-ups, Telecommunications
Education
La Salle University
BA, Spanish, International Business
Universidad Complutense de Madrid
Alec Hogan's West Corporation Experience August 2012 - March 2013
Job Major Accounts District Manager at ADP
Industry Consumer Services
Experience
ADP April 2013 - Present
West Corporation August 2012 - March 2013
Infogroup April 2001 - August 2012
Skills
Customer Satisfaction, Strategic Planning, Project Management, Market Research, Innovation, Account Management, Advertising, Analytics, B2B, Business Development, Business Intelligence, CRM, Cold Calling, Competitive Analysis, Contract Negotiation, Customer Acquisition, Customer Retention, Customer Service, Direct Marketing, Direct Sales, Email Marketing, Lead Generation, Management, Marketing, Marketing Communications, Marketing Strategy, New Business Development, Negotiation, Outsourcing, Sales, Sales Management, Sales Process, Sales Operations, Salesforce.com, Selling, Social Media Marketing, Solution Selling, Strategy, Multi-channel Marketing
Education
Loyola University Chicago 1994 — 1998
Creighton Prep
Creighton Prep
Creighton Prep
Creighton Prep
ADP April 2013 - Present
West Corporation August 2012 - March 2013
Infogroup April 2001 - August 2012
Skills
Customer Satisfaction, Strategic Planning, Project Management, Market Research, Innovation, Account Management, Advertising, Analytics, B2B, Business Development, Business Intelligence, CRM, Cold Calling, Competitive Analysis, Contract Negotiation, Customer Acquisition, Customer Retention, Customer Service, Direct Marketing, Direct Sales, Email Marketing, Lead Generation, Management, Marketing, Marketing Communications, Marketing Strategy, New Business Development, Negotiation, Outsourcing, Sales, Sales Management, Sales Process, Sales Operations, Salesforce.com, Selling, Social Media Marketing, Solution Selling, Strategy, Multi-channel Marketing
Education
Loyola University Chicago 1994 — 1998
Creighton Prep
Creighton Prep
Creighton Prep
Creighton Prep
Venice Vanessa Wright's West Corporation Experience May 2010 - January 2011
Job HCM Payroll Lead & Upgrade Testing Consultant at United Airlines
Industry Information Technology and Services
Experience
United Airlines May 2014 - Present
Adecco Group May 2014 - May 2014
St. Petersburgh College April 2014 - May 2014
Blue Cross Blue Shiled TN January 2014 - April 2014
University of California - UCOP May 2013 - November 2013
MedStar Health March 2012 - May 2013
Ascension Health September 2011 - March 2012
Ingersoll Rand May 2011 - September 2011
The Nature Conservancy January 2011 - September 2011
West Corporation May 2010 - January 2011
Skills
Project Management, Requirements Gathering, PeopleSoft, Business Process..., HRIS, Payroll, Global Payroll, ePay, Benefits Administration, ERP, Employee Self Service, Workflow, Systems Analysis, System Testing, Visio, Training, Integration, Oracle, Employee Benefits, Process Improvement, Business Process, Software Documentation, SDLC, Business Analysis, Software Project..., Testing, PeopleTools, SQR, SharePoint, Requirements Analysis, Analysis, Troubleshooting, Crystal Reports, Data Conversion, Human Resources, PeopleCode, Business Process Design, Software Implementation, Production Support, ADP Payroll, Quality Assurance, Management, Vendor Management, Business Intelligence, Personnel Management
Education
Lindenwood University 1980 — 1982
Batchelors, Business
Brixton College 1969 — 1972
Batchelors, Accounting
United Airlines May 2014 - Present
Adecco Group May 2014 - May 2014
St. Petersburgh College April 2014 - May 2014
Blue Cross Blue Shiled TN January 2014 - April 2014
University of California - UCOP May 2013 - November 2013
MedStar Health March 2012 - May 2013
Ascension Health September 2011 - March 2012
Ingersoll Rand May 2011 - September 2011
The Nature Conservancy January 2011 - September 2011
West Corporation May 2010 - January 2011
Skills
Project Management, Requirements Gathering, PeopleSoft, Business Process..., HRIS, Payroll, Global Payroll, ePay, Benefits Administration, ERP, Employee Self Service, Workflow, Systems Analysis, System Testing, Visio, Training, Integration, Oracle, Employee Benefits, Process Improvement, Business Process, Software Documentation, SDLC, Business Analysis, Software Project..., Testing, PeopleTools, SQR, SharePoint, Requirements Analysis, Analysis, Troubleshooting, Crystal Reports, Data Conversion, Human Resources, PeopleCode, Business Process Design, Software Implementation, Production Support, ADP Payroll, Quality Assurance, Management, Vendor Management, Business Intelligence, Personnel Management
Education
Lindenwood University 1980 — 1982
Batchelors, Business
Brixton College 1969 — 1972
Batchelors, Accounting
Robert Pitrey's West Corporation Experience June 2004 - December 2006
Job Senior Enterprise Vault Technical Support Engineer
Industry Computer Software
Experience
Oregon Community Credit Union August 2015 - Present
Symantec September 2011 - August 2015
Oiltanking GmbH June 2009 - September 2011
Consolidated Graphics March 2005 - December 2008
West Corporation June 2004 - December 2006
Brenham National Bank January 2004 - June 2004
West Corporation December 2000 - January 2004
Skills
System Administration, Troubleshooting, Servers, Data Center, Disaster Recovery, Windows Server, VMware, Virtualization, SharePoint, Storage, Active Directory, Citrix, Process Improvement, VMware ESX, Integration, Cloud Computing, Project Management, Security, IT Management, MS Project, Microsoft SQL Server, Microsoft Exchange, Microsoft Office, Symantec Enterprise..., Lotus Domino..., Mycology, Enterprise Vault, Discovery Accelerator, Technical Support, DNS, System Deployment, Enterprise Software, Networking, Network Administration, Windows, Cluster, Backup Exec, Help Desk Support, Network Security, Operating Systems, TCP/IP, WAN, Firewalls, SQL, Cisco Technologies
Education
Lamar Institute of Technology 1995 — 1998
Associate of Arts (AA), Computer & Robotic technology
Oregon Community Credit Union August 2015 - Present
Symantec September 2011 - August 2015
Oiltanking GmbH June 2009 - September 2011
Consolidated Graphics March 2005 - December 2008
West Corporation June 2004 - December 2006
Brenham National Bank January 2004 - June 2004
West Corporation December 2000 - January 2004
Skills
System Administration, Troubleshooting, Servers, Data Center, Disaster Recovery, Windows Server, VMware, Virtualization, SharePoint, Storage, Active Directory, Citrix, Process Improvement, VMware ESX, Integration, Cloud Computing, Project Management, Security, IT Management, MS Project, Microsoft SQL Server, Microsoft Exchange, Microsoft Office, Symantec Enterprise..., Lotus Domino..., Mycology, Enterprise Vault, Discovery Accelerator, Technical Support, DNS, System Deployment, Enterprise Software, Networking, Network Administration, Windows, Cluster, Backup Exec, Help Desk Support, Network Security, Operating Systems, TCP/IP, WAN, Firewalls, SQL, Cisco Technologies
Education
Lamar Institute of Technology 1995 — 1998
Associate of Arts (AA), Computer & Robotic technology
Jenna Cilic's West Corporation Experience June 2014 - Present
Job Sales Manager at West Corporation
Industry Telecommunications
Experience
West Corporation June 2014 - Present
West Corporation August 2009 - June 2014
J. J. Keller & Associates, Inc. August 2008 - August 2009
Johnson Brothers Liquor Company - Wine Merchants April 2007 - August 2008
Kohler Company Hospitality, Wisconsin Room Restaurant July 2004 - April 2007
Kohler Company Hospitality Wisconsin Room Restaurant January 1999 - July 2004
Skills
Sales, Customer Service, Microsoft Excel, Customer Satisfaction, Inventory Management, PowerPoint, Microsoft Word, Leadership, Microsoft Office, Hospitality Management, Customer Oriented, Sales Management, Account Management, Payroll, Schedule Control, Strategic Planning
Education
Lakeland College 2010 — 2012
Bachelor's degree, Accounting
University of Wisconsin-Milwaukee 2000 — 2002
Bachelor of Arts (B.A.), Organizational administration
West Corporation June 2014 - Present
West Corporation August 2009 - June 2014
J. J. Keller & Associates, Inc. August 2008 - August 2009
Johnson Brothers Liquor Company - Wine Merchants April 2007 - August 2008
Kohler Company Hospitality, Wisconsin Room Restaurant July 2004 - April 2007
Kohler Company Hospitality Wisconsin Room Restaurant January 1999 - July 2004
Skills
Sales, Customer Service, Microsoft Excel, Customer Satisfaction, Inventory Management, PowerPoint, Microsoft Word, Leadership, Microsoft Office, Hospitality Management, Customer Oriented, Sales Management, Account Management, Payroll, Schedule Control, Strategic Planning
Education
Lakeland College 2010 — 2012
Bachelor's degree, Accounting
University of Wisconsin-Milwaukee 2000 — 2002
Bachelor of Arts (B.A.), Organizational administration
Coraly Hannaka's West Corporation Experience November 2009 - December 2011
Job Principal Project Manager
Industry Information Technology and Services
Experience
eLoyalty January 2012 - Present
West Corporation November 2009 - December 2011
Voxify March 2007 - April 2009
TuVox 2005 - 2007
NetByTel 2003 - 2005
NetByTel 2000 - 2003
Waste Management, Inc. 1999 - 2000
MCI WorldCom 1997 - 1999
Unisys 1996 - 1998
Skills
Results Oriented, Customer Focus, Project Delivery, Project Management, Telecommunications, Vendor Management, Business Strategy, Goal Oriented
Education
Nova Southeastern University 2009 — 2009
Lynn University 1997 — 1999
MBA
Lynn University 1992 — 1996
B.A.
CPN
Mater Salvatoris
eLoyalty January 2012 - Present
West Corporation November 2009 - December 2011
Voxify March 2007 - April 2009
TuVox 2005 - 2007
NetByTel 2003 - 2005
NetByTel 2000 - 2003
Waste Management, Inc. 1999 - 2000
MCI WorldCom 1997 - 1999
Unisys 1996 - 1998
Skills
Results Oriented, Customer Focus, Project Delivery, Project Management, Telecommunications, Vendor Management, Business Strategy, Goal Oriented
Education
Nova Southeastern University 2009 — 2009
Lynn University 1997 — 1999
MBA
Lynn University 1992 — 1996
B.A.
CPN
Mater Salvatoris
David Bearden's West Corporation Experience July 2011 - Present
Job Operations Manager at Alorica Business Services
Industry Telecommunications
Experience
Alorica Business Services March 2015 - Present
West Corporation July 2011 - Present
West Corporation May 2010 - July 2011
West Corporation March 2008 - May 2010
Skills
Customer Experience, Workforce Management, Call Center, Contact Centers, BPO, Customer Satisfaction, Customer Retention, Avaya, Vendor Management, Telephony, Outsourcing, Telecommunications, Telemarketing, Call Center Development, Performance Management, Process Improvement, Inbound Marketing, Service Delivery, CRM, Call Centers, Customer Support, IVR
Education
Lamar University 1990 — 1995
Bachelor of Science (BS), Psychology
Alorica Business Services March 2015 - Present
West Corporation July 2011 - Present
West Corporation May 2010 - July 2011
West Corporation March 2008 - May 2010
Skills
Customer Experience, Workforce Management, Call Center, Contact Centers, BPO, Customer Satisfaction, Customer Retention, Avaya, Vendor Management, Telephony, Outsourcing, Telecommunications, Telemarketing, Call Center Development, Performance Management, Process Improvement, Inbound Marketing, Service Delivery, CRM, Call Centers, Customer Support, IVR
Education
Lamar University 1990 — 1995
Bachelor of Science (BS), Psychology
Brian Klaja's West Corporation Experience March 2006 - July 2006
Job Manager, Workforce Management
Industry Medical Devices
Experience
Medtronic August 2014 - Present
Time Warner Cable July 2012 - August 2014
Time Warner Cable October 2010 - July 2012
The Scooter Store March 2009 - September 2010
The Scooter Store October 2007 - March 2009
ACS March 2007 - October 2007
ACS July 2006 - March 2007
West Corporation March 2006 - July 2006
West Corporation September 2004 - March 2006
West Corporation January 2004 - September 2004
Skills
Leadership, Management, Performance Management, Call Centers, Call Center, Workforce Management, Process Improvement, Customer Satisfaction, Business Process..., Six Sigma, Analysis, Business Analysis, Strategy, Strategic Planning, Customer Experience, Outsourcing, Project Management, Change Management, Customer Service, Quality Assurance, Vendor Management, Team Management, Team Leadership, Coaching, Team Building, Cross-functional Team..., Budgets, P&L Management, Program Management, Project Planning, Training, Operations Management, Telecommunications, Forecasting, Account Management, Time Management
Education
Liberty University 2009 — 2016
Economics
The University of Texas at San Antonio 2003 — 2006
Economics
Medtronic August 2014 - Present
Time Warner Cable July 2012 - August 2014
Time Warner Cable October 2010 - July 2012
The Scooter Store March 2009 - September 2010
The Scooter Store October 2007 - March 2009
ACS March 2007 - October 2007
ACS July 2006 - March 2007
West Corporation March 2006 - July 2006
West Corporation September 2004 - March 2006
West Corporation January 2004 - September 2004
Skills
Leadership, Management, Performance Management, Call Centers, Call Center, Workforce Management, Process Improvement, Customer Satisfaction, Business Process..., Six Sigma, Analysis, Business Analysis, Strategy, Strategic Planning, Customer Experience, Outsourcing, Project Management, Change Management, Customer Service, Quality Assurance, Vendor Management, Team Management, Team Leadership, Coaching, Team Building, Cross-functional Team..., Budgets, P&L Management, Program Management, Project Planning, Training, Operations Management, Telecommunications, Forecasting, Account Management, Time Management
Education
Liberty University 2009 — 2016
Economics
The University of Texas at San Antonio 2003 — 2006
Economics
Chuck Goehler's West Corporation Experience February 2015 - Present
Job Sr. DBA at West Corporation
Industry Online Media
Experience
West Corporation February 2015 - Present
J. J. Keller & Associates, Inc. October 2011 - February 2015
AIA Corporation January 2011 - October 2011
Physicians Plus Insurance Corporation June 2010 - December 2010
TEKsystems June 2009 - June 2010
TEKsystems June 2009 - June 2010
Tata Consultancy Services March 2007 - May 2009
Tata Consultancy Services March 2007 - May 2009
Kimberly-Clark Corporation March 2002 - February 2007
Kimberly-Clark December 1996 - February 2007
Skills
SSIS, Microsoft SQL Server, SQL, Databases, Disaster Recovery, Database Administration
Education
Lakeland College 1984 — 1995
B.A, Business Administration
University of Wisconsin Fox Valley 1977 — 1980
A.A. Art
West Corporation February 2015 - Present
J. J. Keller & Associates, Inc. October 2011 - February 2015
AIA Corporation January 2011 - October 2011
Physicians Plus Insurance Corporation June 2010 - December 2010
TEKsystems June 2009 - June 2010
TEKsystems June 2009 - June 2010
Tata Consultancy Services March 2007 - May 2009
Tata Consultancy Services March 2007 - May 2009
Kimberly-Clark Corporation March 2002 - February 2007
Kimberly-Clark December 1996 - February 2007
Skills
SSIS, Microsoft SQL Server, SQL, Databases, Disaster Recovery, Database Administration
Education
Lakeland College 1984 — 1995
B.A, Business Administration
University of Wisconsin Fox Valley 1977 — 1980
A.A. Art
Mary Rahal's West Corporation Experience May 2007 - May 2008
Job VP, Human Resources and Administration at Morgan Memorial Goodwill Industries
Industry Human Resources
Experience
Morgan Memorial Goodwill Industries May 2009 - Present
West Corporation May 2007 - May 2008
Omnium Worldwide October 2000 - May 2007
Guarantee Life Insurance Company August 1996 - March 2000
Paul Revere Insurance Company 1993 - 1996
Education
Kent State University
BS, Education
Morgan Memorial Goodwill Industries May 2009 - Present
West Corporation May 2007 - May 2008
Omnium Worldwide October 2000 - May 2007
Guarantee Life Insurance Company August 1996 - March 2000
Paul Revere Insurance Company 1993 - 1996
Education
Kent State University
BS, Education
Lynda Swanson Wilson's West Corporation Experience July 1998 - June 2002
Job Director Humanities and Sciences at UCLA Extension
Industry Higher Education
Experience
UCLA Extension April 2011 - Present
Lunabrite, Inc. August 2008 - Present
University of Phoenix September 2001 - April 2009
University of Phoenix July 2001 - March 2009
LSU Continuing Education 1997 - 2005
West Corporation July 1998 - June 2002
Skills
Teaching, Research, Curriculum Development, Staff Development, Higher Education, Instructional Design, Training, E-Learning, Adult Education, Leadership Development, Human Resources, Networking
Education
Louisiana State University
Ph.D., Human Resource Development/Adult Learning
San Jose State University 1991 — 1994
MS, Mass Communications
UCLA Extension April 2011 - Present
Lunabrite, Inc. August 2008 - Present
University of Phoenix September 2001 - April 2009
University of Phoenix July 2001 - March 2009
LSU Continuing Education 1997 - 2005
West Corporation July 1998 - June 2002
Skills
Teaching, Research, Curriculum Development, Staff Development, Higher Education, Instructional Design, Training, E-Learning, Adult Education, Leadership Development, Human Resources, Networking
Education
Louisiana State University
Ph.D., Human Resource Development/Adult Learning
San Jose State University 1991 — 1994
MS, Mass Communications
Cynthia Willing's West Corporation Experience September 2009 - November 2009
Job Merchandiser
Industry Retail
Experience
Anderson Merchandisers June 2011 - Present
Mary Kay September 2010 - June 2014
Macy's November 2009 - September 2011
Lane Bryant January 2010 - May 2010
West Corporation September 2009 - November 2009
Mark and Avon Cosmetics October 2005 - August 2009
Santikos Silverado 16 Theatre June 2007 - November 2007
San Pedro Playhouse 2003 - 2006
Cameo Fabricators, Inc May 2001 - December 2002
Spring Baptist Chuch May 1999 - May 2000
Skills
Customer Service, Outlook, Sales, Microsoft Excel, HTML, Access, Merchandising, Visual Merchandising, Merchandise Planning, Planograms, Organization, Filing, Cashiering, Microsoft Word, Retail Sales, Data Entry, Retail, Social Networking, Leadership, Customer Satisfaction, Customer Experience, Time Management, Marketing Strategy, Telephone Skills, Microsoft Office, Management, Inventory Management, Pricing, PowerPoint, Process Improvement, Teamwork, Selling, Facebook, Event Planning, Process Scheduler, Training
Education
The University of Texas at San Antonio 2003 — 2009
Bachelor of Science, Mathematics, Minor in Music
Lone Star College System 2002 — 2003
Music
Anderson Merchandisers June 2011 - Present
Mary Kay September 2010 - June 2014
Macy's November 2009 - September 2011
Lane Bryant January 2010 - May 2010
West Corporation September 2009 - November 2009
Mark and Avon Cosmetics October 2005 - August 2009
Santikos Silverado 16 Theatre June 2007 - November 2007
San Pedro Playhouse 2003 - 2006
Cameo Fabricators, Inc May 2001 - December 2002
Spring Baptist Chuch May 1999 - May 2000
Skills
Customer Service, Outlook, Sales, Microsoft Excel, HTML, Access, Merchandising, Visual Merchandising, Merchandise Planning, Planograms, Organization, Filing, Cashiering, Microsoft Word, Retail Sales, Data Entry, Retail, Social Networking, Leadership, Customer Satisfaction, Customer Experience, Time Management, Marketing Strategy, Telephone Skills, Microsoft Office, Management, Inventory Management, Pricing, PowerPoint, Process Improvement, Teamwork, Selling, Facebook, Event Planning, Process Scheduler, Training
Education
The University of Texas at San Antonio 2003 — 2009
Bachelor of Science, Mathematics, Minor in Music
Lone Star College System 2002 — 2003
Music
Arno Hess's West Corporation Experience March 2014 - Present
Job Technical Support Specialist at West Corporation
Industry Restaurants
Experience
West Corporation March 2014 - Present
Denny's Restaurant February 2001 - February 2011
Hotel Schloss Michelfeld May 1992 - December 1999
Bistro Cello December 1989 - December 1991
Rosenkeller Restaurant March 1987 - November 1989
Skills
Profound knowledge with..., Fluent in English &..., Extensive training in..., Excellent experience in..., Profound experience in..., Multi-unit, Databases
Education
Liberty University 2015 — 2019
Master’s Degree, Master's of Divinity
Liberty University 2010 — 2014
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
West Corporation March 2014 - Present
Denny's Restaurant February 2001 - February 2011
Hotel Schloss Michelfeld May 1992 - December 1999
Bistro Cello December 1989 - December 1991
Rosenkeller Restaurant March 1987 - November 1989
Skills
Profound knowledge with..., Fluent in English &..., Extensive training in..., Excellent experience in..., Profound experience in..., Multi-unit, Databases
Education
Liberty University 2015 — 2019
Master’s Degree, Master's of Divinity
Liberty University 2010 — 2014
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
PAUL CARDARELLI's West Corporation Experience June 2004 - November 2005
Job Production Associate at RTI International Metals
Industry Defense & Space
Experience
RTI International Metals October 1997 - Present
West Corporation June 2004 - November 2005
Bull Moose Tube April 2000 - November 2001
Education
Mahoning County Career and Technical College 2003 — 2004
Vocational, Computer Specialist
Youngstown State University 1980 — 1982
BSBA, Accounting
Kent State University 1972 — 1977
BBA, Economics
RTI International Metals October 1997 - Present
West Corporation June 2004 - November 2005
Bull Moose Tube April 2000 - November 2001
Education
Mahoning County Career and Technical College 2003 — 2004
Vocational, Computer Specialist
Youngstown State University 1980 — 1982
BSBA, Accounting
Kent State University 1972 — 1977
BBA, Economics
Carya Fischer's West Corporation Experience April 2006 - August 2006
Job RN at .
Industry Hospital & Health Care
Experience
. Engineering Project SpecialistRockwell CollinsMarch 2011 - August 2012
Kirkwood Community College August 2009 - August 2012
AEGON USA May 2007 - March 2011
Blackshear Elementary School September 2006 - December 2006
West Corporation April 2006 - August 2006
College Station Independent School District October 2005 - April 2006
Keota Jr/Sr High School August 2003 - June 2005
Skills
Organization, Communication, People-oriented, Self-driven, Self Management, Close Attention to..., Collaboration, Customer Service, customer focused service, able to work well with..., Teaching, Nursing Care, Microsoft Word, Microsoft Excel
Education
Kirkwood Community College 2009 — 2012
Associate's of Applied Science, RN
University of Northern Iowa 1998 — 2003
Bachelor of Arts (B.A.), History Teaching
. Engineering Project SpecialistRockwell CollinsMarch 2011 - August 2012
Kirkwood Community College August 2009 - August 2012
AEGON USA May 2007 - March 2011
Blackshear Elementary School September 2006 - December 2006
West Corporation April 2006 - August 2006
College Station Independent School District October 2005 - April 2006
Keota Jr/Sr High School August 2003 - June 2005
Skills
Organization, Communication, People-oriented, Self-driven, Self Management, Close Attention to..., Collaboration, Customer Service, customer focused service, able to work well with..., Teaching, Nursing Care, Microsoft Word, Microsoft Excel
Education
Kirkwood Community College 2009 — 2012
Associate's of Applied Science, RN
University of Northern Iowa 1998 — 2003
Bachelor of Arts (B.A.), History Teaching
Ashley Duesterbeck's West Corporation Experience February 2013 - November 2013
Job Inside Sales RepAlta Resources
Industry Marketing and Advertising
Experience
West Corporation February 2013 - November 2013
Alta Resources April 2011 - October 2012
Walmart August 2009 - April 2011
JC Penney June 2006 - May 2009
Skills
Merchandising, Retail, Inventory Management, Customer Service, Data Entry, Filing, Sales, Visual Merchandising, Microsoft Publisher, PowerPoint, Outlook, Microsoft Word, Market Planning, Advertising, Microsoft Excel, Social Media, Marketing, Microsoft Office, Event Planning, Teamwork
Education
Lakeland College 2012 — 2014
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Fox Valley Technical College 2009 — 2010
Associate's degree, Marketing
West Corporation February 2013 - November 2013
Alta Resources April 2011 - October 2012
Walmart August 2009 - April 2011
JC Penney June 2006 - May 2009
Skills
Merchandising, Retail, Inventory Management, Customer Service, Data Entry, Filing, Sales, Visual Merchandising, Microsoft Publisher, PowerPoint, Outlook, Microsoft Word, Market Planning, Advertising, Microsoft Excel, Social Media, Marketing, Microsoft Office, Event Planning, Teamwork
Education
Lakeland College 2012 — 2014
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Fox Valley Technical College 2009 — 2010
Associate's degree, Marketing
Mark Portillo's West Corporation Experience September 2005 - July 2006
Job Material Service Agent at ST Aerospace
Industry Aviation & Aerospace
Experience
ST Aerospace February 2010 - Present
Community Bible Church August 2010 - Present
AEES (former ALCOA EES) March 2009 - October 2009
AEES (former ALCOA EES) January 2008 - March 2009
AEES (former ALCOA EES) July 2006 - December 2007
West Corporation September 2005 - July 2006
Sysco Food Services May 2001 - July 2005
Skills
Materials Management, Logistics, Supply Chain Management, Supply Chain, Procurement, SAP, Supply Management, Logistics Management, Purchasing, MRP, Customer Service, Inventory Management
Education
Liberty University 2011 — 2014
Associate's degree, International Business
Universidad Autonoma de Chihuahua 1995 — 1998
ST Aerospace February 2010 - Present
Community Bible Church August 2010 - Present
AEES (former ALCOA EES) March 2009 - October 2009
AEES (former ALCOA EES) January 2008 - March 2009
AEES (former ALCOA EES) July 2006 - December 2007
West Corporation September 2005 - July 2006
Sysco Food Services May 2001 - July 2005
Skills
Materials Management, Logistics, Supply Chain Management, Supply Chain, Procurement, SAP, Supply Management, Logistics Management, Purchasing, MRP, Customer Service, Inventory Management
Education
Liberty University 2011 — 2014
Associate's degree, International Business
Universidad Autonoma de Chihuahua 1995 — 1998
James Nicklebur's West Corporation Experience June 2001 - July 2002
Job Network Administrator
Industry Information Technology and Services
Experience
Ohmstede Ltd. February 2015 - Present
Beaumont Independent School District March 2003 - February 2015
West Corporation June 2001 - July 2002
Skills
Cisco Technologies, Cisco IOS, Cisco Call Manager, Cisco Wireless, WhatsUp, Troubleshooting, Microsoft Office, Customer Service, Security, IT Management, Help Desk Support, Routing, Network Architecture, Solarwinds, VMware, Active Directory, Switches, Networking, Wireless, VPN, Network Administration
Education
Lamar University 1996 — 2010
Bachelor of Applied Science (B.A.Sc.), General Studies
Ohmstede Ltd. February 2015 - Present
Beaumont Independent School District March 2003 - February 2015
West Corporation June 2001 - July 2002
Skills
Cisco Technologies, Cisco IOS, Cisco Call Manager, Cisco Wireless, WhatsUp, Troubleshooting, Microsoft Office, Customer Service, Security, IT Management, Help Desk Support, Routing, Network Architecture, Solarwinds, VMware, Active Directory, Switches, Networking, Wireless, VPN, Network Administration
Education
Lamar University 1996 — 2010
Bachelor of Applied Science (B.A.Sc.), General Studies
Kimberly Vallance's West Corporation Experience August 2013 - November 2013
Job Sales Representative at Vector Marketing
Industry E-Learning
Experience
Vector Marketing May 2014 - Present
West Corporation August 2013 - November 2013
Wal-Mart May 2008 - May 2010
Girl Scouts of the USA January 2004 - September 2006
Sutter Amador Hospital June 1992 - October 1994
Skills
Blogging, Social Media, Editing, Event Planning, Tutoring, Customer Service, Cash Handling Experience, Cashiering, Creative Writing, Facebook, Social Networking, Proofreading, Newsletters
Education
Lansing Community College 2014 — 2016
Anthropology
San Joaquin Delta College 1993 — 2006
English, Culinary Arts, Education
Vector Marketing May 2014 - Present
West Corporation August 2013 - November 2013
Wal-Mart May 2008 - May 2010
Girl Scouts of the USA January 2004 - September 2006
Sutter Amador Hospital June 1992 - October 1994
Skills
Blogging, Social Media, Editing, Event Planning, Tutoring, Customer Service, Cash Handling Experience, Cashiering, Creative Writing, Facebook, Social Networking, Proofreading, Newsletters
Education
Lansing Community College 2014 — 2016
Anthropology
San Joaquin Delta College 1993 — 2006
English, Culinary Arts, Education
Brian Cotterman's West Corporation Experience August 2011 - June 2012
Job Escrow Officer at Omega Title Agency, LLC
Industry Financial Services
Experience
Omega Title Agency, LLC November 2014 - Present
Omega Title Agency, LLC January 2013 - November 2014
VXI Global Solutions, Inc July 2012 - December 2012
West Corporation August 2011 - June 2012
Old Republic Title Company November 2001 - December 2007
Skills
Microsoft Office
Education
Kent State University
Bachelor of Business Administration, Finance
Kent State University
Bachelor of Science, French Translation
Omega Title Agency, LLC November 2014 - Present
Omega Title Agency, LLC January 2013 - November 2014
VXI Global Solutions, Inc July 2012 - December 2012
West Corporation August 2011 - June 2012
Old Republic Title Company November 2001 - December 2007
Skills
Microsoft Office
Education
Kent State University
Bachelor of Business Administration, Finance
Kent State University
Bachelor of Science, French Translation
Carolyn Butler's West Corporation Experience 2001 - 2003
Job Data Specialist III in the East Baton Rouge Parish School System
Industry Education Management
Experience
East Baton Rouge Parish School System January 2004 - Present
West Corporation 2001 - 2003
East Baton Rouge Parish Housing Authority/YouthBuild Capital City October 1990 - May 1992
Healthy Solutions Home Health 1989 - 1990
Skills
Word, PowerPoint, Excel, Customer Service, Microsoft Office, Databases, Inventory Management, Lifestyle, Customer Relations, Windows, Planning
Education
Louisiana State University 1979 — 1981
ELEMENTARY EDUCATION
East Baton Rouge Parish School System January 2004 - Present
West Corporation 2001 - 2003
East Baton Rouge Parish Housing Authority/YouthBuild Capital City October 1990 - May 1992
Healthy Solutions Home Health 1989 - 1990
Skills
Word, PowerPoint, Excel, Customer Service, Microsoft Office, Databases, Inventory Management, Lifestyle, Customer Relations, Windows, Planning
Education
Louisiana State University 1979 — 1981
ELEMENTARY EDUCATION
Tory Much's West Corporation Experience November 2014 - July 2015
Job Sales Team LeaderKey Accounts at J. J. Keller & Associates, Inc.
Industry Marketing and Advertising
Experience
J. J. Keller & Associates, Inc. August 2015 - Present
West Corporation November 2014 - July 2015
J. J. Keller & Associates, Inc. July 2011 - November 2014
J. J. Keller & Associates, Inc. April 2005 - July 2011
WOW Logistics December 1998 - March 2005
Skills
Training, Social Media, Team Leadership, User Experience, Newsletters, Microsoft Office, Account Management, Leadership, Outlook, Salesforce.com, HTML, Content Management, PowerPoint, Event Planning, Budgets, Dreamweaver, Microsoft Word, Web Design, Web Content, Microsoft Excel, Customer Service, Business Analysis, Management, Sales
Education
Lakeland College 2001 — 2004
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Fox Valley Technical College
Associate's degree, Administrative Assistant and Secretarial Science, General
J. J. Keller & Associates, Inc. August 2015 - Present
West Corporation November 2014 - July 2015
J. J. Keller & Associates, Inc. July 2011 - November 2014
J. J. Keller & Associates, Inc. April 2005 - July 2011
WOW Logistics December 1998 - March 2005
Skills
Training, Social Media, Team Leadership, User Experience, Newsletters, Microsoft Office, Account Management, Leadership, Outlook, Salesforce.com, HTML, Content Management, PowerPoint, Event Planning, Budgets, Dreamweaver, Microsoft Word, Web Design, Web Content, Microsoft Excel, Customer Service, Business Analysis, Management, Sales
Education
Lakeland College 2001 — 2004
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Fox Valley Technical College
Associate's degree, Administrative Assistant and Secretarial Science, General
Vivian LaDay's West Corporation Experience 2007 - 2009
Job Student at Lamar University
Industry Individual & Family Services
Experience
West Corporation 2007 - 2009
United States Postal Service September 2004 - November 2007
Education
Lamar University 2011 — 2011
Bachelor of General Studies, Psychology/Sociology
The University of Texas at Austin 1984 — 1987
West Corporation 2007 - 2009
United States Postal Service September 2004 - November 2007
Education
Lamar University 2011 — 2011
Bachelor of General Studies, Psychology/Sociology
The University of Texas at Austin 1984 — 1987
Mario Juan's West Corporation Experience June 2014 - Present
Job Tier II Customer Service Representative at West Corporation
Industry Telecommunications
Experience
West Corporation June 2014 - Present
Cumulus Media September 2012 - Present
Beaumont Enterprise April 2010 - February 2012
Dr. Reuben A. Isern, MD November 2008 - April 2010
Cumulus Media April 2007 - October 2008
Arctic Wolf Ice Rink June 2006 - March 2007
Brazos Valley Communications September 2001 - February 2007
KBMA Radio November 1998 - August 2001
Skills
Bilingual-Spanish, Microsoft Office, Facebook, Promotions, Radio, Media Relations, Public Speaking, PowerPoint, Advertising, Public Relations, Adobe Audition, SAP, Radio Broadcasting, Tableau, Audio Engineering, Social Media Marketing, Writing, Radio Promotions, Blogging, New Media, Social Media, Broadcast
Education
Lamar University 2009 — 2013
MBA, Marketing, International Business
Texas A&M University 1993 — 1998
BS, Journalism
Monsignor Kelly High School 1989 — 1993
West Corporation June 2014 - Present
Cumulus Media September 2012 - Present
Beaumont Enterprise April 2010 - February 2012
Dr. Reuben A. Isern, MD November 2008 - April 2010
Cumulus Media April 2007 - October 2008
Arctic Wolf Ice Rink June 2006 - March 2007
Brazos Valley Communications September 2001 - February 2007
KBMA Radio November 1998 - August 2001
Skills
Bilingual-Spanish, Microsoft Office, Facebook, Promotions, Radio, Media Relations, Public Speaking, PowerPoint, Advertising, Public Relations, Adobe Audition, SAP, Radio Broadcasting, Tableau, Audio Engineering, Social Media Marketing, Writing, Radio Promotions, Blogging, New Media, Social Media, Broadcast
Education
Lamar University 2009 — 2013
MBA, Marketing, International Business
Texas A&M University 1993 — 1998
BS, Journalism
Monsignor Kelly High School 1989 — 1993
Carrie Esthay's West Corporation Experience March 2009 - May 2010
Job ADMINISTRATION at Wolseley
Industry Accounting
Experience
Wolseley Administrative AssistantSouthern Steel & SupplyFebruary 2012 - March 2013
MMR Group November 2011 - February 2012
Creative Resource Group June 2011 - November 2011
A & B Valve May 2010 - March 2011
West Corporation March 2009 - May 2010
Reynolds Pipe & Supply Inc. January 2001 - June 2008
Brittain Supply May 1993 - December 2001
Skills
Accounts Payable, Accounts Receivable, Accounting, Bank Reconciliation, Bookkeeping, Cashiering, Petty Cash, Collections, Payroll Taxes, Purchase Orders, Purchasing Processes, Sales & Use Tax, Time & Attendance, Customer Service, Data Entry, Filing, Shipping, Xcel, Microsoft Word, Office Administration, Invoicing, Outlook, Process Scheduler, QuickBooks, Microsoft Excel, Inventory Management, Access, Microsoft Office, PowerPoint
Education
Lamar University 1981 — 1983
Forest Park High School
Wolseley Administrative AssistantSouthern Steel & SupplyFebruary 2012 - March 2013
MMR Group November 2011 - February 2012
Creative Resource Group June 2011 - November 2011
A & B Valve May 2010 - March 2011
West Corporation March 2009 - May 2010
Reynolds Pipe & Supply Inc. January 2001 - June 2008
Brittain Supply May 1993 - December 2001
Skills
Accounts Payable, Accounts Receivable, Accounting, Bank Reconciliation, Bookkeeping, Cashiering, Petty Cash, Collections, Payroll Taxes, Purchase Orders, Purchasing Processes, Sales & Use Tax, Time & Attendance, Customer Service, Data Entry, Filing, Shipping, Xcel, Microsoft Word, Office Administration, Invoicing, Outlook, Process Scheduler, QuickBooks, Microsoft Excel, Inventory Management, Access, Microsoft Office, PowerPoint
Education
Lamar University 1981 — 1983
Forest Park High School
Cortnei Thomas's West Corporation Experience March 2008 - October 2010
Job Experienced Costumer Service
Industry Consumer Services
Experience
Devon Energy Sales RepresentativeAssist wirelessApril 2014 - October 2014
Telmate January 2011 - November 2011
West Corporation March 2008 - October 2010
Skills
10 Key, Social Skills
Education
OIC 2007 — 2017
GED
Langston University 2010 — 2014
Still attand, Early Childhood Education and Teaching
Tulsa job corps 2008 — 2009
business office tech, Professional, Technical, Business, and Scientific Writing
Devon Energy Sales RepresentativeAssist wirelessApril 2014 - October 2014
Telmate January 2011 - November 2011
West Corporation March 2008 - October 2010
Skills
10 Key, Social Skills
Education
OIC 2007 — 2017
GED
Langston University 2010 — 2014
Still attand, Early Childhood Education and Teaching
Tulsa job corps 2008 — 2009
business office tech, Professional, Technical, Business, and Scientific Writing
Michelle Titus's West Corporation Experience 2006 - 2012
Job Student at Kent State University
Industry Telecommunications
Experience
HDT Global December 2014 - January 2015
West Corporation 2006 - 2012
Skills
Telecommunications, VoIP, Microsoft Office, Customer Service, Troubleshooting, Call Centers, Wireless, Secretary, Receptionist, Account Management, Customer Experience, Human Resources, Management, Customer Satisfaction, Sales
Education
Kent State University 2014 — 2016
Associate's degree, ITAP
HDT Global December 2014 - January 2015
West Corporation 2006 - 2012
Skills
Telecommunications, VoIP, Microsoft Office, Customer Service, Troubleshooting, Call Centers, Wireless, Secretary, Receptionist, Account Management, Customer Experience, Human Resources, Management, Customer Satisfaction, Sales
Education
Kent State University 2014 — 2016
Associate's degree, ITAP
Candyce Piraino's West Corporation Experience February 2009 - Present
Job Customer Service Rep at West Corporation
Industry Utilities
Experience
West Corporation February 2009 - Present
McDonald's Corporation July 1999 - January 2000
Skills
Customer Service, Management
Education
Lamar University 2009 — 2012
Bachelor's degree, Business, Management, Marketing, and Related Support Services
West Corporation February 2009 - Present
McDonald's Corporation July 1999 - January 2000
Skills
Customer Service, Management
Education
Lamar University 2009 — 2012
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Mallory King's West Corporation Experience May 2008 - August 2008
Job Attending Kent State University
Industry
Experience
Kent State University January 2010 - May 2013
Cold Stone Creamery September 2009 - January 2010
Westminster College August 2005 - December 2008
West Corporation May 2008 - August 2008
Skills
Music Education, Inventory Control, Inventory Management, Microsoft Office, Purchase Orders, Customer Service, Inventory, Typing, Fillings, Bank Reconciliation, Petty Cash, Library Research, Library, Friendly Personality
Education
Kent State University 2010 — 2013
Master's degree, Musicology and Ethnomusicology
Westminster College (PA) 2005 — 2009
Bachelor of Arts (B.A.), Music Teacher Education
Kent State University January 2010 - May 2013
Cold Stone Creamery September 2009 - January 2010
Westminster College August 2005 - December 2008
West Corporation May 2008 - August 2008
Skills
Music Education, Inventory Control, Inventory Management, Microsoft Office, Purchase Orders, Customer Service, Inventory, Typing, Fillings, Bank Reconciliation, Petty Cash, Library Research, Library, Friendly Personality
Education
Kent State University 2010 — 2013
Master's degree, Musicology and Ethnomusicology
Westminster College (PA) 2005 — 2009
Bachelor of Arts (B.A.), Music Teacher Education
Fiera Barr's West Corporation Experience August 2013 - January 2014
Job Sales Associate at Dillards dept store
Industry Telecommunications
Experience
Dillards dept store January 2013 - Present
West Corporation August 2013 - January 2014
Hertz September 2009 - May 2013
Education
Langston University 2008 — 2009
Business Administration and Management, General, B
Dillards dept store January 2013 - Present
West Corporation August 2013 - January 2014
Hertz September 2009 - May 2013
Education
Langston University 2008 — 2009
Business Administration and Management, General, B
Heather McWhorter's West Corporation Experience April 2011 - Present
Job Hallmark
Industry Retail
Experience
West Corporation April 2011 - Present
Johnny's NY Pizza August 2010 - April 2011
InterCall July 1999 - March 2004
Skills
Call Centers, Customer Experience, Customer Satisfaction, Troubleshooting, Telecommunications, Workforce Management, Customer Retention, Contact Centers, Avaya, Customer Service
Education
LaGrange College 1993 — 1995
Music Theater
West Corporation April 2011 - Present
Johnny's NY Pizza August 2010 - April 2011
InterCall July 1999 - March 2004
Skills
Call Centers, Customer Experience, Customer Satisfaction, Troubleshooting, Telecommunications, Workforce Management, Customer Retention, Contact Centers, Avaya, Customer Service
Education
LaGrange College 1993 — 1995
Music Theater
Darin Weaver's West Corporation Experience December 2004 - February 2008
Job Owners at Dawsportcards
Industry Telecommunications
Experience
Dawsportcards August 2002 - Present
Scholastic - Adecco August 2014 - February 2015
Jasper Products - Adecco May 2014 - July 2014
TeleTech 2008 - 2010
Affinitas March 2008 - July 2008
West Corporation December 2004 - February 2008
CVS Caremark Corporation February 2007 - September 2007
Skills
Customer Service, Data Entry, Call Centers, 10 Key, Cellular Communications, Technical Support, Marketing, Advertising, Android, Blackberry, Windows XP Pro, Windows Phone, Billing Systems, Windows, Microsoft Excel, Microsoft Word, Cable Television, Sales, Ebay Sales, Turbo Tax
Education
Tiffin University 1992 — 1996
none, Computer Science
Lorain County Joint Vocational School District 1989 — 1991
Certificate of Completion, Computers and Accounting
Dawsportcards August 2002 - Present
Scholastic - Adecco August 2014 - February 2015
Jasper Products - Adecco May 2014 - July 2014
TeleTech 2008 - 2010
Affinitas March 2008 - July 2008
West Corporation December 2004 - February 2008
CVS Caremark Corporation February 2007 - September 2007
Skills
Customer Service, Data Entry, Call Centers, 10 Key, Cellular Communications, Technical Support, Marketing, Advertising, Android, Blackberry, Windows XP Pro, Windows Phone, Billing Systems, Windows, Microsoft Excel, Microsoft Word, Cable Television, Sales, Ebay Sales, Turbo Tax
Education
Tiffin University 1992 — 1996
none, Computer Science
Lorain County Joint Vocational School District 1989 — 1991
Certificate of Completion, Computers and Accounting
Desiree Watson's West Corporation Experience May 2008 - January 2009
Job Associate Account Manager at CommerceHub
Industry Computer Software
Experience
CommerceHub April 2013 - Present
CommerceHub June 2011 - March 2013
CommerceHub May 2010 - June 2011
CommerceHub August 2009 - May 2010
West Corporation May 2008 - January 2009
West Corporation October 2007 - May 2008
West Corporation August 2006 - October 2007
West Corporation March 2005 - August 2006
Kent State University June 1999 - May 2004
Skills
Training, Technical Support, Quality Assurance, Retail, E-commerce, Customer Retention, Customer Satisfaction, Customer Support, English Literature, American Literature, Secondary Education, Customer Service, Customer Service..., Call Centers, Call Processing, Troubleshooting, Microsoft Office, Time Management, Distance Learning, XML, HTML, EDI, Flat Files, User Documentation, Salesforce.com
Education
Kent State University 1999 — 2004
Bachelor of Science (BS), Education, Integrated Language Arts, Secondary, 7-12
CommerceHub April 2013 - Present
CommerceHub June 2011 - March 2013
CommerceHub May 2010 - June 2011
CommerceHub August 2009 - May 2010
West Corporation May 2008 - January 2009
West Corporation October 2007 - May 2008
West Corporation August 2006 - October 2007
West Corporation March 2005 - August 2006
Kent State University June 1999 - May 2004
Skills
Training, Technical Support, Quality Assurance, Retail, E-commerce, Customer Retention, Customer Satisfaction, Customer Support, English Literature, American Literature, Secondary Education, Customer Service, Customer Service..., Call Centers, Call Processing, Troubleshooting, Microsoft Office, Time Management, Distance Learning, XML, HTML, EDI, Flat Files, User Documentation, Salesforce.com
Education
Kent State University 1999 — 2004
Bachelor of Science (BS), Education, Integrated Language Arts, Secondary, 7-12
Mari Alexander's West Corporation Experience August 2006 - August 2007
Job Customer Service Representative at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2013 - Present
Cox Communications January 2008 - January 2013
West Corporation August 2006 - August 2007
Skills
Property Management, Customer Service, Technical Support
Education
Livingstone College 2004 — 2007
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Convergys August 2013 - Present
Cox Communications January 2008 - January 2013
West Corporation August 2006 - August 2007
Skills
Property Management, Customer Service, Technical Support
Education
Livingstone College 2004 — 2007
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Jennifer Sammarco's West Corporation Experience 2010 - 2011
Job Associate Product Manager at bswift
Industry Information Technology and Services
Experience
bswift 2014 - Present
West Corporation 2010 - 2011
CDW 2010 - 2010
Hewlett-Packard 2009 - 2010
Skills
Computer Science, Agile Project Management, Software Project..., Product Management, Information Technology, Web Services, Project Management, Agile Application..., Agile Methodologies, Agile & Waterfall..., Scrum, Full SDLC, WBS, Java, C#, XML, CSS, HTML, SQL, Microsoft SQL Server, SQL Server Management..., Test Driven Development, Google Analytics, Microsoft Project, JIRA, Dreamweaver, Photoshop, B2B, SoapUI, REST
Education
Loyola University Chicago
Master of Science (M.S.), Computer Software Engineering
University of Iowa
Bachelor of Arts (B.A.), Spanish, International Studies
bswift 2014 - Present
West Corporation 2010 - 2011
CDW 2010 - 2010
Hewlett-Packard 2009 - 2010
Skills
Computer Science, Agile Project Management, Software Project..., Product Management, Information Technology, Web Services, Project Management, Agile Application..., Agile Methodologies, Agile & Waterfall..., Scrum, Full SDLC, WBS, Java, C#, XML, CSS, HTML, SQL, Microsoft SQL Server, SQL Server Management..., Test Driven Development, Google Analytics, Microsoft Project, JIRA, Dreamweaver, Photoshop, B2B, SoapUI, REST
Education
Loyola University Chicago
Master of Science (M.S.), Computer Software Engineering
University of Iowa
Bachelor of Arts (B.A.), Spanish, International Studies
Verizon Wireless
Verizon
Sprint
Motorola
Sprint Nextel
CenturyLink
Verizon Business
Nokia