ICT Group
Industry: Company
DescriptionICT Group, Inc. was a multinational call center and outsourcing company based in the Philadelphia suburb of Newtown. Headquarters: Newtown, PA Founded: 1983 Number of employees: 18,000 (2009) Total equity: 167.2 million USD Number of locations: 40 centers (2009) Type of business: Publicly listed company
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ICT Group Employees
Employee
Years
Job
Industry
Elizabeth Ganak Elizabeth Ganak's ICT Group Experience April 2003 - April 2004
Job Executive Administrative Assistant at La Colombe d'Or Hotel & Restaurant
Industry Executive Office
Experience
La Colombe d'Or Hotel & Restaurant March 2015 - Present
NorthStar Financial Services Group, LLC September 2011 - October 2012
Rushmore Gaming 2010 - 2011
AH Computer Consulting, Inc August 2008 - April 2009
Beltway Business Brokerage June 2006 - June 2008
West Virginia Eastern Regional Jail Authority June 2005 - January 2006
ICT Group April 2003 - April 2004
Skills
Microsoft Office, Team Leadership, Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Team Building, Process Improvement, Telephone Skills, Project Management, Public Speaking, Event Planning, Visio, System Administration, Social Media, Data Analysis, Event Management, Technical Writing, Time Management, Analysis, Program Management, Management
Education
Shepherd University 2001 — 2003
Criminal Justice
Jefferson High School 1999 — 2001
La Colombe d'Or Hotel & Restaurant March 2015 - Present
NorthStar Financial Services Group, LLC September 2011 - October 2012
Rushmore Gaming 2010 - 2011
AH Computer Consulting, Inc August 2008 - April 2009
Beltway Business Brokerage June 2006 - June 2008
West Virginia Eastern Regional Jail Authority June 2005 - January 2006
ICT Group April 2003 - April 2004
Skills
Microsoft Office, Team Leadership, Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Team Building, Process Improvement, Telephone Skills, Project Management, Public Speaking, Event Planning, Visio, System Administration, Social Media, Data Analysis, Event Management, Technical Writing, Time Management, Analysis, Program Management, Management
Education
Shepherd University 2001 — 2003
Criminal Justice
Jefferson High School 1999 — 2001
Rick Roscitt Rick Roscitt's ICT Group Experience June 2009 - February 2011
Job Chairman & CEO Delphi Consulting Group, LLC
Industry Management Consulting
Experience
Delphi Consulting Group, LLC April 2004 - Present
Leap Wireless August 2011 - Present
Sapien Software, LLC May 2006 - Present
Stevens Institute of Technology March 1998 - Present
ICT Group June 2009 - February 2011
SMobile Systems March 2007 - July 2010
Force 10 Networks 2005 - 2009
MCI Corporation July 2003 - June 2004
ADC Telecommunications February 2001 - August 2003
AT&T December 1999 - February 2001
Skills
Start-ups, Business Strategy, Telecommunications, Strategic Planning, Strategic Partnerships, Cloud Computing, Outsourcing, Product Management, SaaS, Cross-functional Team..., Program Management, Mergers, Executive Management, Management Consulting, New Business Development, Leadership, Entrepreneurship, Team Building, Venture Capital, Wireless, CRM, Business Development, Contract Negotiation, Sales Management, Mergers & Acquisitions, Enterprise Software, Management, Business Intelligence, Strategy, Team Leadership, Vendor Management, Go-to-market Strategy, Product Marketing, Mobile Devices, Human Resources, Competitive Analysis, Business Process..., Professional Services, Change Management, Business Planning, IT Strategy, Business Analysis, Solution Selling, Integration, E-commerce, Product Development, Consulting, International Business, P&L Management, Account Management
Education
Massachusetts Institute of Technology - Sloan School of Management 1986 — 1987
MBA, Management
Stevens Institute of Technology
BS, Engineering
Delphi Consulting Group, LLC April 2004 - Present
Leap Wireless August 2011 - Present
Sapien Software, LLC May 2006 - Present
Stevens Institute of Technology March 1998 - Present
ICT Group June 2009 - February 2011
SMobile Systems March 2007 - July 2010
Force 10 Networks 2005 - 2009
MCI Corporation July 2003 - June 2004
ADC Telecommunications February 2001 - August 2003
AT&T December 1999 - February 2001
Skills
Start-ups, Business Strategy, Telecommunications, Strategic Planning, Strategic Partnerships, Cloud Computing, Outsourcing, Product Management, SaaS, Cross-functional Team..., Program Management, Mergers, Executive Management, Management Consulting, New Business Development, Leadership, Entrepreneurship, Team Building, Venture Capital, Wireless, CRM, Business Development, Contract Negotiation, Sales Management, Mergers & Acquisitions, Enterprise Software, Management, Business Intelligence, Strategy, Team Leadership, Vendor Management, Go-to-market Strategy, Product Marketing, Mobile Devices, Human Resources, Competitive Analysis, Business Process..., Professional Services, Change Management, Business Planning, IT Strategy, Business Analysis, Solution Selling, Integration, E-commerce, Product Development, Consulting, International Business, P&L Management, Account Management
Education
Massachusetts Institute of Technology - Sloan School of Management 1986 — 1987
MBA, Management
Stevens Institute of Technology
BS, Engineering
De'Andre Jackson's ICT Group Experience August 2008 - December 2009
Job Operations Manager at HewlettPackard
Industry Information Technology and Services
Experience
Hewlett-Packard April 2015 - Present
Hewlett-Packard May 2014 - April 2015
HEWLETT PACKARD January 2010 - April 2014
ICT GROUP August 2008 - December 2009
Skills
Server Architecture, Product Marketing, Sales Process, Sales Presentations, Pipeline Development, Team Leadership, Siebel, Business Development, Strategic Planning, Forecasting, Business, Pricing Strategy, Project Management, Pricing Negotiation, Problem Solving, Salesforce.com, Account Management, CRM, Channel Partners, Cloud Computing, Cross-functional Team..., Customer Satisfaction, Customer Service, Direct Sales, Enterprise Software, Leadership, Management, Market Research, Marketing Strategy, Networking, New Business Development, Partner Management, Sales, Sales Management, Sales Operations, Selling, Solution Selling, Strategy, Time Management
Education
University of Central Arkansas 2004 — 2009
Public Relations, Communications
Hewlett-Packard April 2015 - Present
Hewlett-Packard May 2014 - April 2015
HEWLETT PACKARD January 2010 - April 2014
ICT GROUP August 2008 - December 2009
Skills
Server Architecture, Product Marketing, Sales Process, Sales Presentations, Pipeline Development, Team Leadership, Siebel, Business Development, Strategic Planning, Forecasting, Business, Pricing Strategy, Project Management, Pricing Negotiation, Problem Solving, Salesforce.com, Account Management, CRM, Channel Partners, Cloud Computing, Cross-functional Team..., Customer Satisfaction, Customer Service, Direct Sales, Enterprise Software, Leadership, Management, Market Research, Marketing Strategy, Networking, New Business Development, Partner Management, Sales, Sales Management, Sales Operations, Selling, Solution Selling, Strategy, Time Management
Education
University of Central Arkansas 2004 — 2009
Public Relations, Communications
Felipe Cirino Felipe Cirino's ICT Group Experience September 2008 - January 2009
Job Medical Assistant, looking to assist!
Industry Medical Practice
Experience
St Lukes Family Medicine January 2013 - Present
ManpowerGroup September 2009 - April 2011
ICT Group September 2008 - January 2009
Skills
Medical Terminology, Medical Assisting, Teamwork, Team Building, Organization, Data Entry
Education
McCann School of Business and Technology 2010 — 2013
Associate's degree, Medical/Clinical Assistant
Lehigh Carbon Community College 2007 — 2010
St Lukes Family Medicine January 2013 - Present
ManpowerGroup September 2009 - April 2011
ICT Group September 2008 - January 2009
Skills
Medical Terminology, Medical Assisting, Teamwork, Team Building, Organization, Data Entry
Education
McCann School of Business and Technology 2010 — 2013
Associate's degree, Medical/Clinical Assistant
Lehigh Carbon Community College 2007 — 2010
Suzette Martinez Suzette Martinez's ICT Group Experience 2000 - 2008
Job Helping Organizations Retain Their Employees Through the Power of Recognition | How to Keep your Brand Relevant
Industry Marketing and Advertising
Experience
Spikes Trophies Limited February 2015 - Present
Broder Bros., Co. October 2011 - February 2014
Shred-it February 2014 - 2014
CDW August 2009 - September 2011
ICT Group 2000 - 2008
Skills
Account Management, Vendor Management, New Business Development, Customer Retention, Team Leadership, Outsourcing, Leadership, CRM, Call Centers
Education
LIU Brooklyn
Spikes Trophies Limited February 2015 - Present
Broder Bros., Co. October 2011 - February 2014
Shred-it February 2014 - 2014
CDW August 2009 - September 2011
ICT Group 2000 - 2008
Skills
Account Management, Vendor Management, New Business Development, Customer Retention, Team Leadership, Outsourcing, Leadership, CRM, Call Centers
Education
LIU Brooklyn
Deb Bromley's ICT Group Experience 1993 - 1997
Job Discerning HR interviewing, recruiting and management skills
Industry Human Resources
Experience
Home Instead Senior Care- To Us, It's Personal! September 2014 - February 2015
Save a Senior March 2012 - August 2014
Consultant 2009 - August 2014
Family Wealth Management, LLC March 2007 - May 2009
Factiva, a Dow Jones / Rueters Co. 1999 - 2005
Harte-Hanks, Inc. 1997 - 1999
ICT Group 1993 - 1997
Skills
Companion Care, Personal Care Services, Innovation, Persuasive Communication, Coaching, Account Management, Sales Management, Lead Generation, New Business Development, Team Leadership, Team Building, Sales Process, Customer Retention, Strategic Partnerships, Change Management, Marketing Strategy, Sales, CRM, Leadership, Recruiting, Start-ups, Sales Operations, Call Centers, Training, Customer Service, Financial Services, Event Planning, Solution Selling, Cross-functional Team..., Customer Satisfaction, Business Planning, Program Management, Market Research, Employee Training, Strategy, Management, Marketing, B2B, E-commerce, Budgets, Salesforce.com, Outsourcing, Time Management, Networking, Telecommunications, Direct Sales, Business Development, Cold Calling, Social Networking, Strategic Planning
Education
University of Central Florida
PHR, Human Services, General
Penn State University
BA, Communications
Home Instead Senior Care- To Us, It's Personal! September 2014 - February 2015
Save a Senior March 2012 - August 2014
Consultant 2009 - August 2014
Family Wealth Management, LLC March 2007 - May 2009
Factiva, a Dow Jones / Rueters Co. 1999 - 2005
Harte-Hanks, Inc. 1997 - 1999
ICT Group 1993 - 1997
Skills
Companion Care, Personal Care Services, Innovation, Persuasive Communication, Coaching, Account Management, Sales Management, Lead Generation, New Business Development, Team Leadership, Team Building, Sales Process, Customer Retention, Strategic Partnerships, Change Management, Marketing Strategy, Sales, CRM, Leadership, Recruiting, Start-ups, Sales Operations, Call Centers, Training, Customer Service, Financial Services, Event Planning, Solution Selling, Cross-functional Team..., Customer Satisfaction, Business Planning, Program Management, Market Research, Employee Training, Strategy, Management, Marketing, B2B, E-commerce, Budgets, Salesforce.com, Outsourcing, Time Management, Networking, Telecommunications, Direct Sales, Business Development, Cold Calling, Social Networking, Strategic Planning
Education
University of Central Florida
PHR, Human Services, General
Penn State University
BA, Communications
Christopher Crook Christopher Crook's ICT Group Experience May 2007 - August 2007
Job Senior Developer at KCIC
Industry Information Technology and Services
Experience
KCIC January 2012 - Present
KCIC August 2009 - January 2012
Yardley Management Solutions, Inc. January 2002 - December 2011
Lincoln Financial Group May 2008 - January 2009
Self Employed 2004 - 2008
ICT Group May 2007 - August 2007
Technology Integration Program - College of William and Mary January 2007 - May 2007
ThinkPublish, Inc. 2005 - 2006
Skills
C#, JavaScript, SQL, T-SQL, jQuery, MVVM, KnockoutJS, jQuery UI, ASP.NET, ASP.NET MVC, WebAPI, RESTful WebServices, .NET, HTML5, CSS, Software Development, Database Design, Databases, SharePoint, VBA, Access, Project Management, Visual Basic, Program Management, Relational Databases, Customer Relations, Troubleshooting, Application Development, Excel, SSMS, MSSQL, Microsoft SQL Server, Java, MVC, Arduino, Soldering, APIs, Data Analysis, Data Modeling, Business Analysis, Web Applications, Consulting, Web Development, Web Services, Amazon Web Services..., Linux, Lambda Expressions, TFS, REST, JSON
Education
The Johns Hopkins University 2012 — 2015
Master of Science (MS) Degree Candidate - Part-time, Computer Science
The College of William and Mary 2005 — 2009
Bachelor's Degree, Process Management & Consulting, Minor: Computer Science, Cum laude (3.53 / 4.00 cumulative)
KCIC January 2012 - Present
KCIC August 2009 - January 2012
Yardley Management Solutions, Inc. January 2002 - December 2011
Lincoln Financial Group May 2008 - January 2009
Self Employed 2004 - 2008
ICT Group May 2007 - August 2007
Technology Integration Program - College of William and Mary January 2007 - May 2007
ThinkPublish, Inc. 2005 - 2006
Skills
C#, JavaScript, SQL, T-SQL, jQuery, MVVM, KnockoutJS, jQuery UI, ASP.NET, ASP.NET MVC, WebAPI, RESTful WebServices, .NET, HTML5, CSS, Software Development, Database Design, Databases, SharePoint, VBA, Access, Project Management, Visual Basic, Program Management, Relational Databases, Customer Relations, Troubleshooting, Application Development, Excel, SSMS, MSSQL, Microsoft SQL Server, Java, MVC, Arduino, Soldering, APIs, Data Analysis, Data Modeling, Business Analysis, Web Applications, Consulting, Web Development, Web Services, Amazon Web Services..., Linux, Lambda Expressions, TFS, REST, JSON
Education
The Johns Hopkins University 2012 — 2015
Master of Science (MS) Degree Candidate - Part-time, Computer Science
The College of William and Mary 2005 — 2009
Bachelor's Degree, Process Management & Consulting, Minor: Computer Science, Cum laude (3.53 / 4.00 cumulative)
Dave Ventresca Dave Ventresca's ICT Group Experience October 1991 - September 1994
Job Senior Manager, Marketing & Digital Strategy at Accenture Interactive
Industry Online Media
Experience
Accenture Interactive June 2014 - Present
Scripps Networks Interactive Inc. March 2012 - January 2014
212 dB July 2013 - October 2013
Barnes & Noble December 2010 - April 2012
MAGHOUND Enterprises Inc. (a Time Inc. Co.) October 2007 - August 2010
Time Consumer Marketing Inc. March 2003 - October 2007
AOL September 2001 - March 2003
Uproar.com June 1999 - November 2000
Time Inc. September 1994 - June 1999
ICT Group October 1991 - September 1994
Skills
Digital Marketing, E-commerce, Integrated Marketing, New Media, Business Strategy, Start-ups, Online Marketing, Team Building, Digital Strategy, Management, CRM, Business Development, Marketing Research, Creative Direction, Direct Marketing, Marketing, Publishing, Market Research, Consumer Marketing, Leadership, Social Media, Strategic Partnerships
Education
Saint Joseph's University 1988 — 1991
B.A., English
Holy Ghost Prep 1983 — 1987
H.S. Diploma, Academic
Accenture Interactive June 2014 - Present
Scripps Networks Interactive Inc. March 2012 - January 2014
212 dB July 2013 - October 2013
Barnes & Noble December 2010 - April 2012
MAGHOUND Enterprises Inc. (a Time Inc. Co.) October 2007 - August 2010
Time Consumer Marketing Inc. March 2003 - October 2007
AOL September 2001 - March 2003
Uproar.com June 1999 - November 2000
Time Inc. September 1994 - June 1999
ICT Group October 1991 - September 1994
Skills
Digital Marketing, E-commerce, Integrated Marketing, New Media, Business Strategy, Start-ups, Online Marketing, Team Building, Digital Strategy, Management, CRM, Business Development, Marketing Research, Creative Direction, Direct Marketing, Marketing, Publishing, Market Research, Consumer Marketing, Leadership, Social Media, Strategic Partnerships
Education
Saint Joseph's University 1988 — 1991
B.A., English
Holy Ghost Prep 1983 — 1987
H.S. Diploma, Academic
Andrew Walsh Andrew Walsh's ICT Group Experience 2003 - 2006
Job
Industry Hospital & Health Care
Experience
PopHealthCare July 2014 - Present
Educerus Health Solutions March 2009 - July 2014
SuperSibs! January 2009 - May 2014
OptumInsight March 2010 - July 2011
DaVita February 2008 - March 2009
UnitedHealth Group 2006 - 2008
ICT Group 2003 - 2006
Hewitt Associates 2001 - 2002
APAC Customer Services 2000 - 2001
Education
University of Notre Dame - Mendoza College of Business 2005 — 2007
MBA, Magna Cum Laude
University of Illinois at Urbana-Champaign 1989 — 1993
BS, Economics
PopHealthCare July 2014 - Present
Educerus Health Solutions March 2009 - July 2014
SuperSibs! January 2009 - May 2014
OptumInsight March 2010 - July 2011
DaVita February 2008 - March 2009
UnitedHealth Group 2006 - 2008
ICT Group 2003 - 2006
Hewitt Associates 2001 - 2002
APAC Customer Services 2000 - 2001
Education
University of Notre Dame - Mendoza College of Business 2005 — 2007
MBA, Magna Cum Laude
University of Illinois at Urbana-Champaign 1989 — 1993
BS, Economics
Frankie Ramos Frankie Ramos's ICT Group Experience March 2003 - August 2003
Job Construction Inspector at Knox County Engineering and Public Works Stormwater Department
Industry Civil Engineering
Experience
Knox County Engineering and Public Works Stormwater Department April 2013 - Present
Jewelry Television October 2012 - April 2013
SDII Global Corporation April 2011 - March 2012
Viking Cases November 2010 - March 2011
Structural Engineering and Inspections, Inc. May 2008 - April 2010
ICT Group March 2003 - August 2003
Texas Road House April 2002 - December 2002
The Club at Eaglebrooke August 2000 - May 2001
Skills
Quality Control, Troubleshooting, Analytical Skills, Blueprint Reading, Site Inspections, Compliance, Safety, Customer Service, AutoCAD, Adobe Acrobat, Microsoft Office, ground penetrating radar, Soil, Leadership, Management, Civil Engineering, Social Media, Inspection
Education
University of South Florida 2003 — 2008
Bachelor's degree, Civil Engineering
Polk Community College 2000 — 2002
Associate of Arts (A.A.), Business/Commerce, General
Knox County Engineering and Public Works Stormwater Department April 2013 - Present
Jewelry Television October 2012 - April 2013
SDII Global Corporation April 2011 - March 2012
Viking Cases November 2010 - March 2011
Structural Engineering and Inspections, Inc. May 2008 - April 2010
ICT Group March 2003 - August 2003
Texas Road House April 2002 - December 2002
The Club at Eaglebrooke August 2000 - May 2001
Skills
Quality Control, Troubleshooting, Analytical Skills, Blueprint Reading, Site Inspections, Compliance, Safety, Customer Service, AutoCAD, Adobe Acrobat, Microsoft Office, ground penetrating radar, Soil, Leadership, Management, Civil Engineering, Social Media, Inspection
Education
University of South Florida 2003 — 2008
Bachelor's degree, Civil Engineering
Polk Community College 2000 — 2002
Associate of Arts (A.A.), Business/Commerce, General
Cole Schofield Cole Schofield's ICT Group Experience 2002 - 2004
Job Vice President, Business Process Transformation at Charles Schwab
Industry Financial Services
Experience
Charles Schwab July 2014 - Present
Charles Schwab January 2006 - July 2014
Virgin Mobile USA 2004 - 2006
ICT Group 2002 - 2004
Skills
Series 7, Financial Services, Leadership, Management, Process Improvement, Investments, Vendor Management, Series 63, Call Centers, Program Management
Education
University of Colorado Boulder 1995 — 1999
Bachelor of Arts (BA), Economics
Charles Schwab July 2014 - Present
Charles Schwab January 2006 - July 2014
Virgin Mobile USA 2004 - 2006
ICT Group 2002 - 2004
Skills
Series 7, Financial Services, Leadership, Management, Process Improvement, Investments, Vendor Management, Series 63, Call Centers, Program Management
Education
University of Colorado Boulder 1995 — 1999
Bachelor of Arts (BA), Economics
Heather Mendez Heather Mendez's ICT Group Experience February 2008 - May 2008
Job Quality Control at IBC Bank
Industry Banking
Experience
IBC Bank October 2013 - Present
Quail Creek Apartments July 2013 - July 2013
ED Group & TFS Customs Broker, Inc April 2013 - June 2013
Convergys January 2011 - April 2013
ICT Group February 2008 - May 2008
ICT Group October 2006 - October 2007
Bell-Corley Consturction June 2006 - June 2006
Carelink June 2006 - June 2006
Skills
Customer Satisfaction, Customer Oriented, Customer Service, Accurate Data Entry, Microsoft Word, Wordperfect, Microsoft Office, Siebel, ACSR, Fidelity, Adobe, Scanners, Printers, Fax, 10 Key, Multi-line Phone, Sales, Diversity, Administrative Office..., Mortgage Servicing, Escrow, Technical Support, Electronic Payment..., Cash Handling Experience, Receptionist Duties, Einstein, Internet Explorer, Clerical Skills, Filing, Ten Key, Banking, Telephone Skills, Mortgage Banking
Education
Laredo Community College 2013 — 2016
Associate in Applied Sciences Degree, Mortgage Banking
IBC Bank October 2013 - Present
Quail Creek Apartments July 2013 - July 2013
ED Group & TFS Customs Broker, Inc April 2013 - June 2013
Convergys January 2011 - April 2013
ICT Group February 2008 - May 2008
ICT Group October 2006 - October 2007
Bell-Corley Consturction June 2006 - June 2006
Carelink June 2006 - June 2006
Skills
Customer Satisfaction, Customer Oriented, Customer Service, Accurate Data Entry, Microsoft Word, Wordperfect, Microsoft Office, Siebel, ACSR, Fidelity, Adobe, Scanners, Printers, Fax, 10 Key, Multi-line Phone, Sales, Diversity, Administrative Office..., Mortgage Servicing, Escrow, Technical Support, Electronic Payment..., Cash Handling Experience, Receptionist Duties, Einstein, Internet Explorer, Clerical Skills, Filing, Ten Key, Banking, Telephone Skills, Mortgage Banking
Education
Laredo Community College 2013 — 2016
Associate in Applied Sciences Degree, Mortgage Banking
Amanda Marchetti Amanda Marchetti's ICT Group Experience October 2005 - September 2006
Job Volunteer Firefighter at East Dixfield Fire Department
Industry Public Safety
Experience
Employment Specialists of Maine July 2015 - Present
East Dixfield Fire Department March 2011 - Present
Employment Specialists of Maine March 2015 - Present
Great Falls Marketing January 2012 - April 2015
Sunday River October 2013 - March 2014
Time Warner Cable January 2010 - December 2010
US Cellular January 2009 - January 2010
State Farm September 2006 - November 2007
ICT Group October 2005 - September 2006
Skills
Firefighting, Search & Rescue, NIMS, AED, Licensed Life & Health..., Licensed Property &..., Notary Public, Firefighter I & II, SCBA, Water Rescue, Weddings, OSHA 10-Hour Certified, Class B CDL, MHRT-C, CPR Certified, Supervisory Skills, Emergency Services, Disaster Response, First Aid, Leadership, Training, Grant Writing, Customer Service, Time Management, Sales, Team Building
Education
University of Southern Maine 2004 — 2013
BA, Psychology/Pre-Law
Southern Maine Community College 2013 — 2014
Mental Health Rehabilitation Technician-Community (MHRT-C) Certificate
University of Maine at Augusta 2006 — 2010
Bachelor of Science (B.S.), Mental Health and Human Services
University of Maine at Augusta 2006 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Dirigo High School 2001 — 2004
High School, Accelerated College Prep
Maine Fire Service Institute 2012 — 2013
Firefighter I & II and Hazmat Awareness, Fire Instructor I & II
Women's Unlimited 2011 — 2011
CDL-B with Tank and Hazmat, Introduction to Welding, OSHA-10, NCCER Hand and Power Tools
National Fire Academy 2014 — 2015
Juvenile Firesetting Intervention Specialist I, Fire Service Safety Culture, Training Ops in Sm Dept
Muskie School 2013 — 2014
Personal Support Specialist (PSS) and Direct Support Professional (DSP)
Employment Specialists of Maine July 2015 - Present
East Dixfield Fire Department March 2011 - Present
Employment Specialists of Maine March 2015 - Present
Great Falls Marketing January 2012 - April 2015
Sunday River October 2013 - March 2014
Time Warner Cable January 2010 - December 2010
US Cellular January 2009 - January 2010
State Farm September 2006 - November 2007
ICT Group October 2005 - September 2006
Skills
Firefighting, Search & Rescue, NIMS, AED, Licensed Life & Health..., Licensed Property &..., Notary Public, Firefighter I & II, SCBA, Water Rescue, Weddings, OSHA 10-Hour Certified, Class B CDL, MHRT-C, CPR Certified, Supervisory Skills, Emergency Services, Disaster Response, First Aid, Leadership, Training, Grant Writing, Customer Service, Time Management, Sales, Team Building
Education
University of Southern Maine 2004 — 2013
BA, Psychology/Pre-Law
Southern Maine Community College 2013 — 2014
Mental Health Rehabilitation Technician-Community (MHRT-C) Certificate
University of Maine at Augusta 2006 — 2010
Bachelor of Science (B.S.), Mental Health and Human Services
University of Maine at Augusta 2006 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Dirigo High School 2001 — 2004
High School, Accelerated College Prep
Maine Fire Service Institute 2012 — 2013
Firefighter I & II and Hazmat Awareness, Fire Instructor I & II
Women's Unlimited 2011 — 2011
CDL-B with Tank and Hazmat, Introduction to Welding, OSHA-10, NCCER Hand and Power Tools
National Fire Academy 2014 — 2015
Juvenile Firesetting Intervention Specialist I, Fire Service Safety Culture, Training Ops in Sm Dept
Muskie School 2013 — 2014
Personal Support Specialist (PSS) and Direct Support Professional (DSP)
Eric Petrosevich Eric Petrosevich's ICT Group Experience May 2002 - December 2002
Job Director at ADT
Industry Broadcast Media
Experience
ADT May 2015 - Present
DIRECTV February 2014 - May 2015
DIRECTV June 2012 - February 2014
VXI Global Solutions, Inc October 2011 - May 2012
Clearwire September 2010 - October 2011
Clearwire February 2007 - October 2010
Sprint/Nextel April 2005 - February 2007
Sprint/Nextel January 2003 - April 2005
ICT Group May 2002 - December 2002
Inofin, INC July 2000 - March 2002
Skills
Call Centers, Call Center, Customer Experience, CRM, Operations Management, Customer Retention, Strategy, Telecommunications, Management, Customer Service, Leadership, Vendor Management, Team Management, Sales Process, Customer Satisfaction, Program Management, Cross-functional Team..., Account Management, Project Management, P&L Management, Wireless, Salesforce.com, Technical Support, Forecasting, Outsourcing, Team Building, Process Improvement, Workforce Management, Strategic Partnerships, Analytics, Start-ups, Product Management, Team Leadership, Training, Enterprise Software, Contact Centers, Business Development, Mobile Devices, Direct Sales, Change Management, VoIP, Budgets, Global Management, Contract Management, Service Delivery, Mergers & Acquisitions, Retail, Superior Client Service, Social Media, Collections
Education
Troy Univiersity 2011 — 2015
Massasoit Community College 1999 — 2001
ADT May 2015 - Present
DIRECTV February 2014 - May 2015
DIRECTV June 2012 - February 2014
VXI Global Solutions, Inc October 2011 - May 2012
Clearwire September 2010 - October 2011
Clearwire February 2007 - October 2010
Sprint/Nextel April 2005 - February 2007
Sprint/Nextel January 2003 - April 2005
ICT Group May 2002 - December 2002
Inofin, INC July 2000 - March 2002
Skills
Call Centers, Call Center, Customer Experience, CRM, Operations Management, Customer Retention, Strategy, Telecommunications, Management, Customer Service, Leadership, Vendor Management, Team Management, Sales Process, Customer Satisfaction, Program Management, Cross-functional Team..., Account Management, Project Management, P&L Management, Wireless, Salesforce.com, Technical Support, Forecasting, Outsourcing, Team Building, Process Improvement, Workforce Management, Strategic Partnerships, Analytics, Start-ups, Product Management, Team Leadership, Training, Enterprise Software, Contact Centers, Business Development, Mobile Devices, Direct Sales, Change Management, VoIP, Budgets, Global Management, Contract Management, Service Delivery, Mergers & Acquisitions, Retail, Superior Client Service, Social Media, Collections
Education
Troy Univiersity 2011 — 2015
Massasoit Community College 1999 — 2001
Carlton Hackett Carlton Hackett's ICT Group Experience March 2006 - August 2007
Job Customer Service Professional
Industry Consumer Services
Experience
Muscular Dystrophy Association February 2010 - February 2010
Graven, Austin and Drake August 2008 - August 2008
ICT Group March 2006 - August 2007
The Mission Inn Restaurant June 2004 - September 2004
Skills
Customer Satisfaction, Technical Support, Call Center
Education
University of Phoenix 2008 — 2012
Information Technology
Sabin Middle School GED
Basic Computer Information Science
Muscular Dystrophy Association February 2010 - February 2010
Graven, Austin and Drake August 2008 - August 2008
ICT Group March 2006 - August 2007
The Mission Inn Restaurant June 2004 - September 2004
Skills
Customer Satisfaction, Technical Support, Call Center
Education
University of Phoenix 2008 — 2012
Information Technology
Sabin Middle School GED
Basic Computer Information Science
damon cummings damon cummings's ICT Group Experience May 2009 - January 2010
Job Workforce Analyst at AmeriHealth Caritas
Industry Insurance
Experience
AmeriHealth Caritas September 2013 - Present
Independence Blue Cross November 2011 - September 2013
Nutrisystem January 2010 - November 2011
ICT Group May 2009 - January 2010
US Navy January 1997 - December 2008
Skills
Workforce Management, Avaya, Contact Centers, IEX, Operational Planning, Military, Blue Pumpkin, Call Centers, Process Improvement, Visio, Access, Vendor Management, Business Analysis, Call Center Development, BPO, SDLC, Forecasting, Active Directory, Team Building, Training, Insurance, Customer Retention, Leadership, Quality Assurance, Program Management, Customer Experience, Microsoft Office, Team Leadership, Customer Satisfaction, Troubleshooting, Capacity Planning, Risk Management, PowerPoint, Call Center, Customer Service, HIPAA, Business Process..., Operations Management, Business Intelligence
Education
Strayer University-Pennsylvania 2011 — 2014
Bachelor's Degree, Network Security, B+
AmeriHealth Caritas September 2013 - Present
Independence Blue Cross November 2011 - September 2013
Nutrisystem January 2010 - November 2011
ICT Group May 2009 - January 2010
US Navy January 1997 - December 2008
Skills
Workforce Management, Avaya, Contact Centers, IEX, Operational Planning, Military, Blue Pumpkin, Call Centers, Process Improvement, Visio, Access, Vendor Management, Business Analysis, Call Center Development, BPO, SDLC, Forecasting, Active Directory, Team Building, Training, Insurance, Customer Retention, Leadership, Quality Assurance, Program Management, Customer Experience, Microsoft Office, Team Leadership, Customer Satisfaction, Troubleshooting, Capacity Planning, Risk Management, PowerPoint, Call Center, Customer Service, HIPAA, Business Process..., Operations Management, Business Intelligence
Education
Strayer University-Pennsylvania 2011 — 2014
Bachelor's Degree, Network Security, B+
Donna Lynn Francis Donna Lynn Francis's ICT Group Experience February 2002 - November 2003
Job Customer Service Specialist
Industry Outsourcing/Offshoring
Experience
West Customer Management May 2011 - April 2012
Medco Health Solutions December 2010 - February 2011
Center Partners Inc February 2010 - September 2010
Refrence Pro Inc. September 2009 - January 2010
Pitney Bowes Inc March 2008 - March 2009
Website Pros Inc December 2003 - March 2008
ICT Group February 2002 - November 2003
Skills
Mac OS X, Microsoft Office, Microsoft Excel, Microsoft Word, Multi Tasking, Telephone, Desktop Computers, Customer Service, Customer Satisfaction, CMS, Siebel, Outlook, Time Management, Escalation Process, Escalation Resolution, Quality Assurance, Communication Skills, Technical Writing, Letter Writing, Billing Services, Background Checks, Customer Information, Customer Retention, Customer Support, Overtime, Flexible Schedule, Work Well Independently, Teamwork, Fast Learner, Notepad, Calendaring, Computers, People Skills, Resolve Issues
Education
University of Montevallo 1987 — 1987
G.E.D and Business Office Practices
Pinson Valley High School 1980 — 1981
West Customer Management May 2011 - April 2012
Medco Health Solutions December 2010 - February 2011
Center Partners Inc February 2010 - September 2010
Refrence Pro Inc. September 2009 - January 2010
Pitney Bowes Inc March 2008 - March 2009
Website Pros Inc December 2003 - March 2008
ICT Group February 2002 - November 2003
Skills
Mac OS X, Microsoft Office, Microsoft Excel, Microsoft Word, Multi Tasking, Telephone, Desktop Computers, Customer Service, Customer Satisfaction, CMS, Siebel, Outlook, Time Management, Escalation Process, Escalation Resolution, Quality Assurance, Communication Skills, Technical Writing, Letter Writing, Billing Services, Background Checks, Customer Information, Customer Retention, Customer Support, Overtime, Flexible Schedule, Work Well Independently, Teamwork, Fast Learner, Notepad, Calendaring, Computers, People Skills, Resolve Issues
Education
University of Montevallo 1987 — 1987
G.E.D and Business Office Practices
Pinson Valley High School 1980 — 1981
Stephanie Arieno's ICT Group Experience September 2006 - March 2008
Job Photographer at Shmily Face Photography
Industry Photography
Experience
Shmily Face Photography January 2011 - Present
Merchant e-Solutions July 2009 - February 2011
Bank of America September 2008 - November 2008
ICT Group September 2006 - March 2008
Volt January 2008 - February 2008
Center Partners February 2005 - July 2006
Skills
Customer Service, Call Center, Troubleshooting, Computer Hardware, Fax, Customer Satisfaction, Data Entry, 10 Key, Phone Skills, Customer Retention, Technical Support, Software Documentation
Education
Spokane Falls Community College 2011 — 2011
Certificate of Completion, Photography
Axia College/University of Phoenix 2008 — 2008
None, General
Shmily Face Photography January 2011 - Present
Merchant e-Solutions July 2009 - February 2011
Bank of America September 2008 - November 2008
ICT Group September 2006 - March 2008
Volt January 2008 - February 2008
Center Partners February 2005 - July 2006
Skills
Customer Service, Call Center, Troubleshooting, Computer Hardware, Fax, Customer Satisfaction, Data Entry, 10 Key, Phone Skills, Customer Retention, Technical Support, Software Documentation
Education
Spokane Falls Community College 2011 — 2011
Certificate of Completion, Photography
Axia College/University of Phoenix 2008 — 2008
None, General
Yazmin (Yami) Rodriguez Yazmin (Yami) Rodriguez's ICT Group Experience 2003 - 2007
Job Quality Analyst at Synchronoss Technologies
Industry Nonprofit Organization Management
Experience
Synchronoss Technologies March 2015 - Present
Synchronoss Technologies August 2009 - Present
Community Services for Children January 2008 - March 2009
ICT Group 2003 - 2007
Skills
Customer Experience, Laptops, Printers, Hardware, Customer Satisfaction, Service Desk, Call Centers, PowerPoint, Customer Service, Telecommunications, Outlook, Troubleshooting, Computer Hardware, Technical Support, Software Documentation, Process Improvement, Vendor Management, VoIP, Program Management, Cloud Computing
Education
Strayer University-Pennsylvania 2011 — 2013
Bachelor of Arts Degree, Business Administration
Lehigh Valley College 2007 — 2009
Associates, Criminal Justice
Synchronoss Technologies March 2015 - Present
Synchronoss Technologies August 2009 - Present
Community Services for Children January 2008 - March 2009
ICT Group 2003 - 2007
Skills
Customer Experience, Laptops, Printers, Hardware, Customer Satisfaction, Service Desk, Call Centers, PowerPoint, Customer Service, Telecommunications, Outlook, Troubleshooting, Computer Hardware, Technical Support, Software Documentation, Process Improvement, Vendor Management, VoIP, Program Management, Cloud Computing
Education
Strayer University-Pennsylvania 2011 — 2013
Bachelor of Arts Degree, Business Administration
Lehigh Valley College 2007 — 2009
Associates, Criminal Justice
Chuck Raudonis's ICT Group Experience June 2001 - April 2007
Job
Industry Information Technology and Services
Experience
Kantar Media December 2014 - Present
InspiriTec February 2011 - Present
Kantar Media August 2009 - December 2014
Kantar Media July 2008 - December 2014
Kantar Media April 2007 - July 2008
ICT Group June 2001 - April 2007
CoreTech Consulting May 1998 - June 2001
Primestar Satellite Television May 1992 - July 1998
Fidelity Mutual Life January 1981 - May 1992
Skills
Relationship Management, Project Management, Business Intelligence, Cloud Computing, IT Management, Software Development, CRM, Change Management, Strategic Planning, Program Management, IT Strategy, Business Development, Product Management, Business Process..., Software Project..., Strategy, Product Development, Consulting, IT Financial Management, Digital Media, PMO, Vendor Management, Team Building, PMP, Big Data, Disaster Recovery, Outsourcing, Management, Team Leadership, Analytics, Business Analysis, Integration, Executive Management, Leadership, ITIL, Agile Methodologies, Data Warehousing, Enterprise Architecture, Networking, SaaS, Information Technology, Pre-sales, IT Operations, Enterprise Software, Project Portfolio..., Agile Project Management, SDLC, Start-ups, Process Improvement, Telecommunications
Education
La Salle University - School of Business Administration
MBA
La Salle University 1975 — 1979
BA
Kantar Media December 2014 - Present
InspiriTec February 2011 - Present
Kantar Media August 2009 - December 2014
Kantar Media July 2008 - December 2014
Kantar Media April 2007 - July 2008
ICT Group June 2001 - April 2007
CoreTech Consulting May 1998 - June 2001
Primestar Satellite Television May 1992 - July 1998
Fidelity Mutual Life January 1981 - May 1992
Skills
Relationship Management, Project Management, Business Intelligence, Cloud Computing, IT Management, Software Development, CRM, Change Management, Strategic Planning, Program Management, IT Strategy, Business Development, Product Management, Business Process..., Software Project..., Strategy, Product Development, Consulting, IT Financial Management, Digital Media, PMO, Vendor Management, Team Building, PMP, Big Data, Disaster Recovery, Outsourcing, Management, Team Leadership, Analytics, Business Analysis, Integration, Executive Management, Leadership, ITIL, Agile Methodologies, Data Warehousing, Enterprise Architecture, Networking, SaaS, Information Technology, Pre-sales, IT Operations, Enterprise Software, Project Portfolio..., Agile Project Management, SDLC, Start-ups, Process Improvement, Telecommunications
Education
La Salle University - School of Business Administration
MBA
La Salle University 1975 — 1979
BA
Adam O'Brien, CHRP Candidate's ICT Group Experience 2005 - 2008
Job HR Business Partner at TC Media
Industry Human Resources
Experience
TC Media 2015 - Present
Adam O'Brien Photography July 2014 - Present
Millennium1 Solutions 2014 - 2015
Bell Aliant 2012 - 2013
Bell Aliant 2011 - 2012
Sykes Enterprises, Inc. 2010 - 2011
Sykes Enterprises 2008 - 2010
ICT Group 2005 - 2008
Swaton Language School 2003 - 2004
Department of Corrections 2002 - 2002
Skills
English, French, Public Speaking, Payroll Processing, Employee Relations, HRIS, ISO, Crisis Management, Benefits Administration, Research, Microsoft Office, Hiring, Coaching, Performance Management, Excel, Negotiation, Recruiting, Mentoring, Labor Relations, Labour Legislation, Employee Engagement, Payroll, Human Resources, Succession Planning, Onboarding, Talent Management, Talent Acquisition, Deferred Compensation, New Hire Orientations, Interviews, HR Policies, Personnel Management, Technical Recruiting, Organizational..., Applicant Tracking..., Employee Benefits, Screening Resumes, Workforce Planning, Conflict Resolution, Compensation & Benefit, PeopleSoft, HR Consulting, Recruitment Advertising, Employment Law, Employee Training, Training, Teamwork
Education
Saint Mary's University 2012 — 2017
Master of Business Administration (MBA)
Saint Mary's University
HR Certificate, Human resources
Mount Allison University
BA, Psychology and Drama
TC Media 2015 - Present
Adam O'Brien Photography July 2014 - Present
Millennium1 Solutions 2014 - 2015
Bell Aliant 2012 - 2013
Bell Aliant 2011 - 2012
Sykes Enterprises, Inc. 2010 - 2011
Sykes Enterprises 2008 - 2010
ICT Group 2005 - 2008
Swaton Language School 2003 - 2004
Department of Corrections 2002 - 2002
Skills
English, French, Public Speaking, Payroll Processing, Employee Relations, HRIS, ISO, Crisis Management, Benefits Administration, Research, Microsoft Office, Hiring, Coaching, Performance Management, Excel, Negotiation, Recruiting, Mentoring, Labor Relations, Labour Legislation, Employee Engagement, Payroll, Human Resources, Succession Planning, Onboarding, Talent Management, Talent Acquisition, Deferred Compensation, New Hire Orientations, Interviews, HR Policies, Personnel Management, Technical Recruiting, Organizational..., Applicant Tracking..., Employee Benefits, Screening Resumes, Workforce Planning, Conflict Resolution, Compensation & Benefit, PeopleSoft, HR Consulting, Recruitment Advertising, Employment Law, Employee Training, Training, Teamwork
Education
Saint Mary's University 2012 — 2017
Master of Business Administration (MBA)
Saint Mary's University
HR Certificate, Human resources
Mount Allison University
BA, Psychology and Drama
Jenna Geissler Jenna Geissler's ICT Group Experience June 2007 - August 2008
Job Marketing and Communications Manager at Harvard Varsity Club
Industry Marketing and Advertising
Experience
Harvard Varsity Club July 2013 - Present
Puma November 2011 - July 2013
lululemon athletica October 2010 - November 2011
lululemon athletica June 2010 - October 2010
Danis Building Construction Company February 2009 - March 2010
ICT Group June 2007 - August 2008
Skills
Social Media, Microsoft Office, Social Media Marketing, Photoshop, PowerPoint, Customer Service, Marketing, Illustrator, Event Planning, Retail, Microsoft Word, Microsoft Excel, Public Relations, Event Management, Adobe Creative Suite, Graphic Design, Sales, Visual Merchandising, Brand Management, Fashion, InDesign, Marketing Communications, Merchandising, Mac, Trade Shows, Apparel, Integrated Marketing, Corporate Branding, Graphics, Creative Direction, Digital Marketing, Brand Development, Styling, OS X, Inventory Management, Social Networking, Advertising, Facebook
Education
University of Dayton 2006 — 2010
BA, Visual Communication Design- Graphic Design
Harvard Varsity Club July 2013 - Present
Puma November 2011 - July 2013
lululemon athletica October 2010 - November 2011
lululemon athletica June 2010 - October 2010
Danis Building Construction Company February 2009 - March 2010
ICT Group June 2007 - August 2008
Skills
Social Media, Microsoft Office, Social Media Marketing, Photoshop, PowerPoint, Customer Service, Marketing, Illustrator, Event Planning, Retail, Microsoft Word, Microsoft Excel, Public Relations, Event Management, Adobe Creative Suite, Graphic Design, Sales, Visual Merchandising, Brand Management, Fashion, InDesign, Marketing Communications, Merchandising, Mac, Trade Shows, Apparel, Integrated Marketing, Corporate Branding, Graphics, Creative Direction, Digital Marketing, Brand Development, Styling, OS X, Inventory Management, Social Networking, Advertising, Facebook
Education
University of Dayton 2006 — 2010
BA, Visual Communication Design- Graphic Design
Lynne Bonde Lynne Bonde's ICT Group Experience 2005 - 2007
Job Consumer Response at Telerx
Industry Insurance
Experience
Telerx September 2014 - Present
Corporate Call Center, Inc. July 2009 - May 2014
Trion Group September 2010 - September 2011
ICT Group 2005 - 2007
Fleet Credit Card Services 2001 - 2006
Skills
Customer Service, Call Center, Insurance, Vendor Management, Strategic Planning, Quality Assurance, Call Centers, Medicare, Process Improvement, Training, Employee Benefits, Leadership, Customer Satisfaction, Coaching, Health Insurance, Program Management, Sales, Team Leadership, Team Building, Customer Experience, Customer Retention, Performance Management
Education
New England College of Business and Finance
Temple University
Telerx September 2014 - Present
Corporate Call Center, Inc. July 2009 - May 2014
Trion Group September 2010 - September 2011
ICT Group 2005 - 2007
Fleet Credit Card Services 2001 - 2006
Skills
Customer Service, Call Center, Insurance, Vendor Management, Strategic Planning, Quality Assurance, Call Centers, Medicare, Process Improvement, Training, Employee Benefits, Leadership, Customer Satisfaction, Coaching, Health Insurance, Program Management, Sales, Team Leadership, Team Building, Customer Experience, Customer Retention, Performance Management
Education
New England College of Business and Finance
Temple University
Greg Stoddard's ICT Group Experience April 2005 - August 2005
Job Freelance Designer at Revolutionizedesign
Industry Graphic Design
Experience
Self Employed May 2007 - Present
VandalStore January 2013 - September 2014
University of Idaho September 2008 - May 2012
Tri State Courier June 2008 - September 2008
Sticker Planet April 2006 - September 2006
FLP Softub August 2005 - September 2006
ICT Group April 2005 - August 2005
Kimmel Corporation November 2004 - February 2005
Center Partners May 2004 - November 2004
Center Partners May 2001 - December 2003
Skills
Illustrator, Adobe Creative Suite, 3D, Graphic Design, Photoshop, 3D Studio Max, InDesign, After Effects, HTML, Customer Service, Web Design, Troubleshooting, Layout, Dreamweaver, CSS, SEO, Mac, User Interface Design, Graphics, Logo Design, Final Cut Pro, Mudbox, 3D Modeling, Texturing, Data Management, Adobe Fireworks, Flash, Adobe Acrobat, Wordpress, XHTML, Torque, Unity3D, Virtools, Rigging, Storyboarding, Technical Support, Premiere
Education
University of Idaho 2007 — 2012
Bachelor’s Degree, Virtual Technology Design, Undergraduate
North Idaho College 2002 — 2007
Associate’s Degree, Graphic Design
Self Employed May 2007 - Present
VandalStore January 2013 - September 2014
University of Idaho September 2008 - May 2012
Tri State Courier June 2008 - September 2008
Sticker Planet April 2006 - September 2006
FLP Softub August 2005 - September 2006
ICT Group April 2005 - August 2005
Kimmel Corporation November 2004 - February 2005
Center Partners May 2004 - November 2004
Center Partners May 2001 - December 2003
Skills
Illustrator, Adobe Creative Suite, 3D, Graphic Design, Photoshop, 3D Studio Max, InDesign, After Effects, HTML, Customer Service, Web Design, Troubleshooting, Layout, Dreamweaver, CSS, SEO, Mac, User Interface Design, Graphics, Logo Design, Final Cut Pro, Mudbox, 3D Modeling, Texturing, Data Management, Adobe Fireworks, Flash, Adobe Acrobat, Wordpress, XHTML, Torque, Unity3D, Virtools, Rigging, Storyboarding, Technical Support, Premiere
Education
University of Idaho 2007 — 2012
Bachelor’s Degree, Virtual Technology Design, Undergraduate
North Idaho College 2002 — 2007
Associate’s Degree, Graphic Design
Phil McGuire Phil McGuire's ICT Group Experience March 1998 - January 1999
Job VP of Business Development at iQor
Industry Outsourcing/Offshoring
Experience
iQor March 2015 - Present
ePerformax Contact Centers - Philippines 2006 - February 2015
Sitel January 2004 - December 2004
Sitel March 2001 - January 2004
Sitel July 2000 - March 2001
Sitel December 1999 - July 2000
Sitel July 1999 - December 1999
Sitel January 1999 - July 1999
Sitel March 1998 - January 1999
ICT Group March 1998 - January 1999
Skills
Call Center, Offshore, Outsourcing, P&L responsibility, Offshoring, Account Management, Contract Negotiation, P&L Management, Client Services, Operations Management, Inbound, Outbound, BPO, RFP, Contact Centers, Call Center Development, Negotiation, Inbound Marketing, Call Centers, Leadership, CRM, Process Improvement, BPO Sales, RFP Responses, Customer Service..., Customer Service..., Global Customer Service, Contact Center..., Contact Center..., Call center start-up, Project Management, Program Management, Vendor Management, Customer Experience, Training, Workforce Management, Customer Retention, Sales, Business Planning, Managed Services, Lead Generation, Customer Satisfaction, Executive Management, B2B, Selling, Performance Management, Service Delivery, Team Management, Business Development, Strategy
Education
University of Nebraska at Kearney 1980 — 1985
BS, Biology
iQor March 2015 - Present
ePerformax Contact Centers - Philippines 2006 - February 2015
Sitel January 2004 - December 2004
Sitel March 2001 - January 2004
Sitel July 2000 - March 2001
Sitel December 1999 - July 2000
Sitel July 1999 - December 1999
Sitel January 1999 - July 1999
Sitel March 1998 - January 1999
ICT Group March 1998 - January 1999
Skills
Call Center, Offshore, Outsourcing, P&L responsibility, Offshoring, Account Management, Contract Negotiation, P&L Management, Client Services, Operations Management, Inbound, Outbound, BPO, RFP, Contact Centers, Call Center Development, Negotiation, Inbound Marketing, Call Centers, Leadership, CRM, Process Improvement, BPO Sales, RFP Responses, Customer Service..., Customer Service..., Global Customer Service, Contact Center..., Contact Center..., Call center start-up, Project Management, Program Management, Vendor Management, Customer Experience, Training, Workforce Management, Customer Retention, Sales, Business Planning, Managed Services, Lead Generation, Customer Satisfaction, Executive Management, B2B, Selling, Performance Management, Service Delivery, Team Management, Business Development, Strategy
Education
University of Nebraska at Kearney 1980 — 1985
BS, Biology
Warren C Daniels Jr Warren C Daniels Jr's ICT Group Experience September 2003 - September 2006
Job Freelance Writer Step Out Buffalo
Industry Writing and Editing
Experience
Self June 2014 - Present
HSBC March 2012 - June 2014
TurningPoint Capital Inc November 2009 - February 2012
National Action Financial Services September 2006 - November 2009
Bank of America March 2008 - October 2008
ICT, Group September 2003 - September 2006
RentWay September 2002 - September 2003
WholeSale City 2 April 2002 - August 2002
Client Logic April 2001 - March 2002
WNY Heritage Magazine September 1998 - April 2001
Skills
Microsoft Office, Business Writing, Microsoft Word, Microsoft Excel, Creative Writing, Customer Relations, Customer Retention, Customer Experience, Customer Support, Customer Engagement, Acoustic Guitar, Bass Guitar, Rhythm Guitar, Retail Banking, Collections, Teamwork, Marketing Plan Creation, Online Research, Leadership, Public Relations, Editing, Social Media, Management, Proofreading, Blogging, Writing, WordPress, Customer Service, Negotiation
Education
Medaille College 2011 — 2015
Bachelor of Business Administration (BBA), Organizational Leadership and Management, 3.80
Self June 2014 - Present
HSBC March 2012 - June 2014
TurningPoint Capital Inc November 2009 - February 2012
National Action Financial Services September 2006 - November 2009
Bank of America March 2008 - October 2008
ICT, Group September 2003 - September 2006
RentWay September 2002 - September 2003
WholeSale City 2 April 2002 - August 2002
Client Logic April 2001 - March 2002
WNY Heritage Magazine September 1998 - April 2001
Skills
Microsoft Office, Business Writing, Microsoft Word, Microsoft Excel, Creative Writing, Customer Relations, Customer Retention, Customer Experience, Customer Support, Customer Engagement, Acoustic Guitar, Bass Guitar, Rhythm Guitar, Retail Banking, Collections, Teamwork, Marketing Plan Creation, Online Research, Leadership, Public Relations, Editing, Social Media, Management, Proofreading, Blogging, Writing, WordPress, Customer Service, Negotiation
Education
Medaille College 2011 — 2015
Bachelor of Business Administration (BBA), Organizational Leadership and Management, 3.80
Norma McAninch Norma McAninch's ICT Group Experience July 1997 - June 2000
Job Travel Agent & Authorized Disney Vacation Planner at Fairytale Journeys by Norma
Industry Leisure, Travel & Tourism
Experience
Fairytale Journeys by Norma July 2012 - Present
Gourmet on the Go June 2008 - December 2011
Disability Claims Specialists June 2000 - May 2003
ICT group July 1997 - June 2000
Skills
Travel, Disney Vacations, Romantic Getaways, Family Vacations, Sales, Customer Service, Event Planning, Leisure Travel, Management, Marketing, Team Building, Travel Planning
Education
University of Southern Maine 2003 — 2006
Bachelor's degree, Psychology, Graduate 2006
University of Maine at Farmington
Fairytale Journeys by Norma July 2012 - Present
Gourmet on the Go June 2008 - December 2011
Disability Claims Specialists June 2000 - May 2003
ICT group July 1997 - June 2000
Skills
Travel, Disney Vacations, Romantic Getaways, Family Vacations, Sales, Customer Service, Event Planning, Leisure Travel, Management, Marketing, Team Building, Travel Planning
Education
University of Southern Maine 2003 — 2006
Bachelor's degree, Psychology, Graduate 2006
University of Maine at Farmington
Carol McMasters's ICT Group Experience July 2007 - January 2009
Job Everything Call Center Experienced Contact Center & CX Professional
Industry Management Consulting
Experience
HOP Energy LLC December 2014 - April 2015
My Alarm Center / Alarm Capital Alliance March 2009 - December 2014
ICT Group July 2007 - January 2009
Priority Financial Services October 2005 - July 2007
MBNA America July 1995 - March 2005
Skills
Call Centers, Customer Retention, Customer Experience, Management, Leadership, CRM, Training, Sales, Account Management, Outsourcing, Customer Satisfaction, Team Building, Customer Service, Process Improvement, Call Center Development, Telecommunications, Direct Sales, Consulting, Program Management, Vendor Management, Operations Management, Workforce Management, Contact Centers, Inbound Marketing, ACD, IVR, BPO, Security, B2B, Team Leadership, Strategic Planning, Marketing, Strategy, Business Development, Analysis, Social Media, Business Strategy, Budgets, Business Planning, Change Management, Leadership Development, Organizational..., Fundraising, Forecasting, Cross-functional Team..., Public Speaking, Quality Assurance, Risk Management, Time Management, Team Management
Education
Lee University
Wilmington Christian
HOP Energy LLC December 2014 - April 2015
My Alarm Center / Alarm Capital Alliance March 2009 - December 2014
ICT Group July 2007 - January 2009
Priority Financial Services October 2005 - July 2007
MBNA America July 1995 - March 2005
Skills
Call Centers, Customer Retention, Customer Experience, Management, Leadership, CRM, Training, Sales, Account Management, Outsourcing, Customer Satisfaction, Team Building, Customer Service, Process Improvement, Call Center Development, Telecommunications, Direct Sales, Consulting, Program Management, Vendor Management, Operations Management, Workforce Management, Contact Centers, Inbound Marketing, ACD, IVR, BPO, Security, B2B, Team Leadership, Strategic Planning, Marketing, Strategy, Business Development, Analysis, Social Media, Business Strategy, Budgets, Business Planning, Change Management, Leadership Development, Organizational..., Fundraising, Forecasting, Cross-functional Team..., Public Speaking, Quality Assurance, Risk Management, Time Management, Team Management
Education
Lee University
Wilmington Christian
Struan McArdle Struan McArdle's ICT Group Experience June 2006 - April 2007
Job Audit Associate at KPMG
Industry Accounting
Experience
KPMG US July 2014 - Present
Rothstein Kass November 2013 - June 2014
University of Texas at Dallas January 2013 - May 2013
Ericsson August 2011 - May 2012
Burris Management Inc. October 2008 - January 2011
TIAA-CREF April 2007 - August 2008
ICT Group June 2006 - April 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Social Media, Teamwork, C++, Java, Finance, Financial Analysis, Auditing, Strategic Planning, Accounting, Budgets
Education
The University of Texas at Dallas 2011 — 2013
Masters of Science, Accounting and Finance, 3.86
The University of Texas at Dallas 2000 — 2004
Bachelor of Science (B.S.), Software Engineering and Computer Science
KPMG US July 2014 - Present
Rothstein Kass November 2013 - June 2014
University of Texas at Dallas January 2013 - May 2013
Ericsson August 2011 - May 2012
Burris Management Inc. October 2008 - January 2011
TIAA-CREF April 2007 - August 2008
ICT Group June 2006 - April 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Social Media, Teamwork, C++, Java, Finance, Financial Analysis, Auditing, Strategic Planning, Accounting, Budgets
Education
The University of Texas at Dallas 2011 — 2013
Masters of Science, Accounting and Finance, 3.86
The University of Texas at Dallas 2000 — 2004
Bachelor of Science (B.S.), Software Engineering and Computer Science
Jay Faraca Jay Faraca's ICT Group Experience October 2000 - February 2010
Job Supervisor / Project Management
Industry Pharmaceuticals
Experience
Jubilant HollisterStier Contract Manufacturing & Services February 2013 - Present
Sykes February 2010 - November 2012
ICT Group October 2000 - February 2010
Mississippi Potash July 1991 - October 2000
Skills
Outsourcing, Call Center, Process Improvement, Vendor Management, Avaya, Business Analysis, Customer Experience, Team Management, Process Management, Business Process, IT Service Management, Technical Support, CRM, Software Project..., Troubleshooting, IT Operations, IT Management, Disaster Recovery, Workforce Management, MS Project, Data Center, PMO, System Administration, Project Management, Call Centers, Service Delivery, Project Planning, Management, Business Process..., Business Intelligence, Software Documentation, Incident Management, Program Management
Education
University of Idaho 1985 — 1991
Bachelor of Science, Mining Engineering
Spokane Technical Institute 1981 — 1983
Associate of Science (A.S.), Computer Science, A
Jubilant HollisterStier Contract Manufacturing & Services February 2013 - Present
Sykes February 2010 - November 2012
ICT Group October 2000 - February 2010
Mississippi Potash July 1991 - October 2000
Skills
Outsourcing, Call Center, Process Improvement, Vendor Management, Avaya, Business Analysis, Customer Experience, Team Management, Process Management, Business Process, IT Service Management, Technical Support, CRM, Software Project..., Troubleshooting, IT Operations, IT Management, Disaster Recovery, Workforce Management, MS Project, Data Center, PMO, System Administration, Project Management, Call Centers, Service Delivery, Project Planning, Management, Business Process..., Business Intelligence, Software Documentation, Incident Management, Program Management
Education
University of Idaho 1985 — 1991
Bachelor of Science, Mining Engineering
Spokane Technical Institute 1981 — 1983
Associate of Science (A.S.), Computer Science, A
Lori Hight's ICT Group Experience July 1994 - July 1998
Job Learning Consultant
Industry Education Management
Experience
Humana June 2003 - Present
Susan G. Komen for the Cure January 2007 - December 2009
Kronos Connect 1998 - 2003
Kronos Connect April 2000 - May 2001
ICT Group July 1994 - July 1998
Resource Factor April 1993 - May 1994
Humana June 1987 - April 1993
Skills
Instructional Design, Needs Analysis, Leadership Development, Captivate, Training Delivery, Call Centers, Change Management, Visio, Talent Management, Workshop Facilitation, Management, Training, Employee Engagement, SharePoint, Leadership, Curriculum Design, Coaching, Learning Management, Blended Learning, Onboarding, MS Project, Recruiting, Human Resources, Organizational..., Employee Training, Succession Planning, SnagIt, Instructor-led Training, Organizational..., Consulting, Performance Consulting, ADDIE, Project Management, Staff Development, E-Learning, Learning Management..., Performance Improvement, Performance Management
Education
Academy of Health Sciences - Fort Sam Houston, TX 1986 — 1986
Diploma, Army Medical Corps
University of Louisville 1980 — 1984
Psychology, Clinical Psychology and minor in German
Humana June 2003 - Present
Susan G. Komen for the Cure January 2007 - December 2009
Kronos Connect 1998 - 2003
Kronos Connect April 2000 - May 2001
ICT Group July 1994 - July 1998
Resource Factor April 1993 - May 1994
Humana June 1987 - April 1993
Skills
Instructional Design, Needs Analysis, Leadership Development, Captivate, Training Delivery, Call Centers, Change Management, Visio, Talent Management, Workshop Facilitation, Management, Training, Employee Engagement, SharePoint, Leadership, Curriculum Design, Coaching, Learning Management, Blended Learning, Onboarding, MS Project, Recruiting, Human Resources, Organizational..., Employee Training, Succession Planning, SnagIt, Instructor-led Training, Organizational..., Consulting, Performance Consulting, ADDIE, Project Management, Staff Development, E-Learning, Learning Management..., Performance Improvement, Performance Management
Education
Academy of Health Sciences - Fort Sam Houston, TX 1986 — 1986
Diploma, Army Medical Corps
University of Louisville 1980 — 1984
Psychology, Clinical Psychology and minor in German
Heidi Flores Heidi Flores's ICT Group Experience 2006 - 2006
Job Sr Program Manager, Comcast Business
Industry Telecommunications
Experience
Comcast August 2014 - Present
Comcast November 2012 - August 2014
Agilyst, Inc February 2011 - July 2012
Verizon December 2010 - February 2011
Comcast Cable January 2006 - December 2010
ICT Group 2006 - 2006
MBNA 2003 - 2006
Cox Communications June 1998 - July 2003
Talmey-Drake Research June 1994 - June 1998
US Army 1990 - 1994
Skills
Call Center, Outsourcing, Organizational Learning, Coaching, Training Facilitation, Client Presentation, Quality Assurance, Customer Experience..., Change Management, Program Management, Process Improvement, Managing Start-ups, Credit Analysis, Market Research, Team Leadership, Customer Experience, Forecasting, Telecommunications, Customer Satisfaction, Customer Service, Business Process..., Call Centers, Vendor Management, Project Management, Leadership, Management, Operations Management, Troubleshooting, Workforce Management, Training, Lead Generation, Human Resources, Analysis, Team Management, Technical Support, VoIP, Customer Retention, Cross-functional Team..., Business Analysis, Performance Management, Start-ups, Solution Selling, Risk Management, Wireless, Account Management, Call Center Development, Strategy, Strategic Planning, Analytics, Project Planning
Education
National University 2001 — 2002
M.S., Summa Cum Laude, Organizational Leadership
National University 2000 — 2001
B.B.A. with Honors, Economics Emphasis
University of Colorado Boulder 1994 — 1998
Economics
Comcast August 2014 - Present
Comcast November 2012 - August 2014
Agilyst, Inc February 2011 - July 2012
Verizon December 2010 - February 2011
Comcast Cable January 2006 - December 2010
ICT Group 2006 - 2006
MBNA 2003 - 2006
Cox Communications June 1998 - July 2003
Talmey-Drake Research June 1994 - June 1998
US Army 1990 - 1994
Skills
Call Center, Outsourcing, Organizational Learning, Coaching, Training Facilitation, Client Presentation, Quality Assurance, Customer Experience..., Change Management, Program Management, Process Improvement, Managing Start-ups, Credit Analysis, Market Research, Team Leadership, Customer Experience, Forecasting, Telecommunications, Customer Satisfaction, Customer Service, Business Process..., Call Centers, Vendor Management, Project Management, Leadership, Management, Operations Management, Troubleshooting, Workforce Management, Training, Lead Generation, Human Resources, Analysis, Team Management, Technical Support, VoIP, Customer Retention, Cross-functional Team..., Business Analysis, Performance Management, Start-ups, Solution Selling, Risk Management, Wireless, Account Management, Call Center Development, Strategy, Strategic Planning, Analytics, Project Planning
Education
National University 2001 — 2002
M.S., Summa Cum Laude, Organizational Leadership
National University 2000 — 2001
B.B.A. with Honors, Economics Emphasis
University of Colorado Boulder 1994 — 1998
Economics
Jennifer (Allen) Schlegel Jennifer (Allen) Schlegel's ICT Group Experience July 2000 - August 2003
Job Senior Marketing Manager at UnitedHealthcare Medicare & Retirement
Industry Insurance
Experience
UnitedHealthcare September 2012 - Present
UnitedHealthcare August 2011 - October 2012
UBM Canon (formerly Canon Communications) June 2006 - August 2011
Canon Communications June 2006 - December 2010
SBS Group September 2005 - April 2006
Mother's Work January 2005 - September 2005
VizionGroup August 2003 - December 2004
ICT Group July 2000 - August 2003
Skills
Customer Engagement, Quality Control, Email Marketing, Advertising, Corporate Communications, Digital Marketing, Integrated Marketing, Market Planning, Marketing, Marketing Communications, Newsletters, Social Media Marketing, Strategy, Marketing Strategy
Education
Rider University 1999 — 2003
Bachelor of Science (B.S.), Marketing
UnitedHealthcare September 2012 - Present
UnitedHealthcare August 2011 - October 2012
UBM Canon (formerly Canon Communications) June 2006 - August 2011
Canon Communications June 2006 - December 2010
SBS Group September 2005 - April 2006
Mother's Work January 2005 - September 2005
VizionGroup August 2003 - December 2004
ICT Group July 2000 - August 2003
Skills
Customer Engagement, Quality Control, Email Marketing, Advertising, Corporate Communications, Digital Marketing, Integrated Marketing, Market Planning, Marketing, Marketing Communications, Newsletters, Social Media Marketing, Strategy, Marketing Strategy
Education
Rider University 1999 — 2003
Bachelor of Science (B.S.), Marketing
June Cook June Cook's ICT Group Experience 1994 - 1995
Job Marketing and Database Manager at Mad River Associates
Industry Market Research
Experience
Mad River Associates June 2015 - Present
Focus Forward May 2014 - Present
Sugarbush Resort 2007 - Present
National Life Group February 2015 - May 2015
National Life Group June 2014 - February 2015
Revera Inc. 2010 - 2014
SmartRevenue 2008 - 2009
Beacon Associates 1996 - 2006
Bruegger's Bagels 1995 - 1996
ICT Group 1994 - 1995
Skills
Marketing, Marketing Strategy, Strategic Planning, Account Management, Sales Management, Ski, Time Management, Customer Service, Social Media, Event Planning, Social Media Marketing, Event Management, Market Research, Social Networking, Public Relations, Training, Marketing Communications, Brand Management, Fundraising, Advertising, Direct Marketing, Marketing Research, Data Analysis, Research
Education
Temple University 1990 — 1994
B.B.A., Marketing, Market Research
Julia R. Masterman 1975 — 1976
Mad River Associates June 2015 - Present
Focus Forward May 2014 - Present
Sugarbush Resort 2007 - Present
National Life Group February 2015 - May 2015
National Life Group June 2014 - February 2015
Revera Inc. 2010 - 2014
SmartRevenue 2008 - 2009
Beacon Associates 1996 - 2006
Bruegger's Bagels 1995 - 1996
ICT Group 1994 - 1995
Skills
Marketing, Marketing Strategy, Strategic Planning, Account Management, Sales Management, Ski, Time Management, Customer Service, Social Media, Event Planning, Social Media Marketing, Event Management, Market Research, Social Networking, Public Relations, Training, Marketing Communications, Brand Management, Fundraising, Advertising, Direct Marketing, Marketing Research, Data Analysis, Research
Education
Temple University 1990 — 1994
B.B.A., Marketing, Market Research
Julia R. Masterman 1975 — 1976
Arthur Malavasic Arthur Malavasic's ICT Group Experience 2003 - 2007
Job Sales Engineer at Marchex
Industry Marketing and Advertising
Experience
Marchex October 2014 - Present
Marchex December 2012 - October 2014
Marchex July 2011 - December 2012
Marchex, Inc 2009 - July 2011
Marchex Voice Services 2008 - June 2010
ICT Group 2003 - 2007
APAC 2000 - 2003
Skills
Analytics, Web Analytics, Online Advertising, Lead Generation, Digital Marketing, E-commerce, SEM, Google Adwords, PPC, Google Analytics, Salesforce.com
Education
Herkimer County Community College 1997 — 1999
Associate of Arts and Sciences (AAS), Photographic Technology
Buffalo State College
Photography and Printmaking
Marchex October 2014 - Present
Marchex December 2012 - October 2014
Marchex July 2011 - December 2012
Marchex, Inc 2009 - July 2011
Marchex Voice Services 2008 - June 2010
ICT Group 2003 - 2007
APAC 2000 - 2003
Skills
Analytics, Web Analytics, Online Advertising, Lead Generation, Digital Marketing, E-commerce, SEM, Google Adwords, PPC, Google Analytics, Salesforce.com
Education
Herkimer County Community College 1997 — 1999
Associate of Arts and Sciences (AAS), Photographic Technology
Buffalo State College
Photography and Printmaking
Diana Concepcion Diana Concepcion's ICT Group Experience January 2007 - September 2009
Job Accounts Payable Coordinator at Accrediting Council for Independent Colleges and Schools (ACICS)
Industry Nonprofit Organization Management
Experience
Accrediting Council for Independent Colleges and Schools (ACICS) August 2014 - Present
NASW June 2014 - August 2014
TechAmerica February 2012 - May 2014
Sykes January 2007 - May 2011
ICT Group January 2007 - September 2009
Bob Hughes Christian Academy November 2005 - October 2006
Skills
Internal Controls, Microsoft Office, Inbound Marketing, Analysis, GAAP, Auditing, Finance, Process Improvement, Microsoft Excel, Microsoft Word, Mergers & Acquisitions, Nonprofits, Government, Leadership, Payroll
Education
Philippine School of Business and Art 2010 — 2010
CPA Review Program
University of San Carlos 2005 — 2005
CPA Review Program
Saint Paul Business and Law School 2001 — 2005
Bachelor of Science (B.S.), Major in Accountancy
Accrediting Council for Independent Colleges and Schools (ACICS) August 2014 - Present
NASW June 2014 - August 2014
TechAmerica February 2012 - May 2014
Sykes January 2007 - May 2011
ICT Group January 2007 - September 2009
Bob Hughes Christian Academy November 2005 - October 2006
Skills
Internal Controls, Microsoft Office, Inbound Marketing, Analysis, GAAP, Auditing, Finance, Process Improvement, Microsoft Excel, Microsoft Word, Mergers & Acquisitions, Nonprofits, Government, Leadership, Payroll
Education
Philippine School of Business and Art 2010 — 2010
CPA Review Program
University of San Carlos 2005 — 2005
CPA Review Program
Saint Paul Business and Law School 2001 — 2005
Bachelor of Science (B.S.), Major in Accountancy
Sha'Lori Moore's ICT Group Experience July 2009 - October 2009
Job Professional Educator JCPS
Industry Primary/Secondary Education
Experience
Jefferson County Public Schools May 2012 - Present
Nicholas Financial Inc. June 2010 - May 2012
Independent Auto Brokers July 2007 - November 2009
ICT Group July 2009 - October 2009
Toyota Motor Manufacturing Kentucky May 2006 - August 2009
Fit-Kids Family Wellness 2009 - 2009
CarlyRae's May 2007 - May 2008
Skills
Credit, Customer Satisfaction, Curriculum Development, Customer Service, Public Speaking, Teaching, Tutoring, Teacher Training, Staff Development, Educational Leadership, Classroom, Curriculum Design, Research, Higher Education, Lesson Planning, Health Education, Microsoft Office, E-Learning, Fundraising, Training, Event Planning, Team Building, Critical Thinking, Fitness, Elementary Education, Cpr Certified, Microsoft Excel, Microsoft Word, PowerPoint, Adult Education
Education
University of Louisville 2005 — 2009
B.S. Health and Human Performance, Concentrations: Public Health Education and Exercise Science & Sport's Medicine
Jefferson County Public Schools May 2012 - Present
Nicholas Financial Inc. June 2010 - May 2012
Independent Auto Brokers July 2007 - November 2009
ICT Group July 2009 - October 2009
Toyota Motor Manufacturing Kentucky May 2006 - August 2009
Fit-Kids Family Wellness 2009 - 2009
CarlyRae's May 2007 - May 2008
Skills
Credit, Customer Satisfaction, Curriculum Development, Customer Service, Public Speaking, Teaching, Tutoring, Teacher Training, Staff Development, Educational Leadership, Classroom, Curriculum Design, Research, Higher Education, Lesson Planning, Health Education, Microsoft Office, E-Learning, Fundraising, Training, Event Planning, Team Building, Critical Thinking, Fitness, Elementary Education, Cpr Certified, Microsoft Excel, Microsoft Word, PowerPoint, Adult Education
Education
University of Louisville 2005 — 2009
B.S. Health and Human Performance, Concentrations: Public Health Education and Exercise Science & Sport's Medicine
Anna (Guarnieri) Dunmeyer's ICT Group Experience 1998 - 2003
Job B2B Marketing & Sales Communications, Client Engagement Strategist
Industry Pharmaceuticals
Experience
Zinc Ahead Ltd 2014 - Present
TMS Health, a Xerox Company 2011 - 2014
NCO Group 2010 - 2011
Telerx 2006 - 2010
Township of Hamilton 2003 - 2006
ICT Group 1998 - 2003
Skills
Strategy, Marketing Communications, Business Development, Leadership, Management, Marketing, Marketing Strategy, Sales Operations, Content Marketing, Marketing Management, Proposal Writing, Time Management, Direct Marketing, Account Management, Strategic Planning, Lead Generation, Budgets, Sales Management, Vendor Management, Proposal Generation, Sales Presentations, Customer Retention, Executive Management, Cross-functional Team..., CRM, New Business Development, Inbound Marketing, Team Building, Team Leadership, Customer Satisfaction, Sales, Outsourcing, Customer Experience, Strategic Partnerships, Process Improvement, Proposal Management, Project Planning, Brand Management, B2B, Digital Marketing, Competitive Analysis, Market Research, Training, Corporate Branding, Business Administration
Education
Rider University 1995 — 1999
BA, English Literature
Zinc Ahead Ltd 2014 - Present
TMS Health, a Xerox Company 2011 - 2014
NCO Group 2010 - 2011
Telerx 2006 - 2010
Township of Hamilton 2003 - 2006
ICT Group 1998 - 2003
Skills
Strategy, Marketing Communications, Business Development, Leadership, Management, Marketing, Marketing Strategy, Sales Operations, Content Marketing, Marketing Management, Proposal Writing, Time Management, Direct Marketing, Account Management, Strategic Planning, Lead Generation, Budgets, Sales Management, Vendor Management, Proposal Generation, Sales Presentations, Customer Retention, Executive Management, Cross-functional Team..., CRM, New Business Development, Inbound Marketing, Team Building, Team Leadership, Customer Satisfaction, Sales, Outsourcing, Customer Experience, Strategic Partnerships, Process Improvement, Proposal Management, Project Planning, Brand Management, B2B, Digital Marketing, Competitive Analysis, Market Research, Training, Corporate Branding, Business Administration
Education
Rider University 1995 — 1999
BA, English Literature
Solomon Moody's ICT Group Experience April 2004 - October 2006
Job Transportation Specialist at Norview Cars
Industry Outsourcing/Offshoring
Experience
Norview Cars October 2013 - Present
Bank of America July 2013 - January 2014
Sutherland Global Services November 2011 - December 2012
BT Conferencing March 2007 - November 2011
Your turn Finances February 2006 - October 2008
PORTFOLIO BUSINESS SOLUTIONS LTD October 2006 - March 2007
ICT Group April 2004 - October 2006
Skills
Management, Customer Service, Databases, Refinance, Call Centers, Payments, Financial Statements, Customer Satisfaction, BPO, Customer Retention, Training, Account Management, Business Development, Workforce Management, Sales, Mortgage Servicing, Insurance, Property & Casualty..., Video Conferencing, Audio Conferencing, International..., WebEx, Loan Officers, Web Design
Education
Tidewater Community College 2009 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Millennium School of Real Estate 2004 — 2005
Loan Officer
Bayside High School 2000 — 2003
High School
Norview Cars October 2013 - Present
Bank of America July 2013 - January 2014
Sutherland Global Services November 2011 - December 2012
BT Conferencing March 2007 - November 2011
Your turn Finances February 2006 - October 2008
PORTFOLIO BUSINESS SOLUTIONS LTD October 2006 - March 2007
ICT Group April 2004 - October 2006
Skills
Management, Customer Service, Databases, Refinance, Call Centers, Payments, Financial Statements, Customer Satisfaction, BPO, Customer Retention, Training, Account Management, Business Development, Workforce Management, Sales, Mortgage Servicing, Insurance, Property & Casualty..., Video Conferencing, Audio Conferencing, International..., WebEx, Loan Officers, Web Design
Education
Tidewater Community College 2009 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Millennium School of Real Estate 2004 — 2005
Loan Officer
Bayside High School 2000 — 2003
High School
Jessica Broadbent Jessica Broadbent's ICT Group Experience January 2003 - June 2004
Job Public Health Educator Humana
Industry Hospital & Health Care
Experience
Humana November 2014 - Present
Watson Clinic LLP August 2014 - October 2014
Peace River Center for Personal Development, Inc. September 2013 - August 2014
Capital One June 2012 - September 2013
The Results Companies November 2011 - March 2012
Sutherland Global Services March 2009 - July 2010
Finger Lakes Answering Service July 2005 - February 2009
Home Depot October 2004 - May 2005
ICT Group January 2003 - June 2004
John J Jerue Truck Brokers October 2001 - October 2002
Skills
Call Center, Customer Service, Sales, Customer Retention, Troubleshooting, Accounts Payable, Accounts Receivable, Invoicing, Technical Support, Customer Satisfaction, Customer Experience, Microsoft Office, Data Entry, Microsoft Excel, Outlook, Quality Assurance, Microsoft Word, Team Leadership, Training, Teamwork, PowerPoint, Telephone Skills, Access, Software Documentation, Management, Account Management, Leadership, Time Management, OS X, Team Building, Project Management, System Administration, Data Analysis, Coaching, Team Management, Operations Management, IT Operations, Windows 7, Public Health, Public Health Education, Public Health Emergency..., HIV prevention, Call Centers, Conflict Resolution, Healthcare, Office Administration, Technical Writing, Cold Calling, Office Management, Team-oriented
Education
Walden University 2014 — 2016
Masters of Public Health, Public Health
University of South Florida 2011 — 2013
Bachelor of Science (B.S.), Public Health
Polk Community College 2008 — 2010
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Lakeland High School 1999 — 2000
High School Diploma, GED
Humana November 2014 - Present
Watson Clinic LLP August 2014 - October 2014
Peace River Center for Personal Development, Inc. September 2013 - August 2014
Capital One June 2012 - September 2013
The Results Companies November 2011 - March 2012
Sutherland Global Services March 2009 - July 2010
Finger Lakes Answering Service July 2005 - February 2009
Home Depot October 2004 - May 2005
ICT Group January 2003 - June 2004
John J Jerue Truck Brokers October 2001 - October 2002
Skills
Call Center, Customer Service, Sales, Customer Retention, Troubleshooting, Accounts Payable, Accounts Receivable, Invoicing, Technical Support, Customer Satisfaction, Customer Experience, Microsoft Office, Data Entry, Microsoft Excel, Outlook, Quality Assurance, Microsoft Word, Team Leadership, Training, Teamwork, PowerPoint, Telephone Skills, Access, Software Documentation, Management, Account Management, Leadership, Time Management, OS X, Team Building, Project Management, System Administration, Data Analysis, Coaching, Team Management, Operations Management, IT Operations, Windows 7, Public Health, Public Health Education, Public Health Emergency..., HIV prevention, Call Centers, Conflict Resolution, Healthcare, Office Administration, Technical Writing, Cold Calling, Office Management, Team-oriented
Education
Walden University 2014 — 2016
Masters of Public Health, Public Health
University of South Florida 2011 — 2013
Bachelor of Science (B.S.), Public Health
Polk Community College 2008 — 2010
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Lakeland High School 1999 — 2000
High School Diploma, GED
Sandra Juvera's ICT Group Experience June 2005 - September 2006
Job CoOwner, CoFounder at Professional Apartment Labors, LLC.
Industry Real Estate
Experience
Professional Apartment Labors, LLC. May 2013 - Present
Available Seeking Employment November 2012 - November 2012
Riverstone Residential Group July 2009 - October 2012
Greystar September 2006 - July 2009
ICT Group June 2005 - September 2006
EPT Property Management February 2004 - May 2005
Dermot Realty Management Company November 2002 - January 2004
The Feld Company November 2001 - June 2002
Aimco October 1998 - August 2001
Skills
Property Management, Leases, Real Estate, Disposition, Rentals, Yardi, Fair Housing, Investment Properties, Real Estate Development, Selling, Contract Negotiation, Sales, Asset Managment, Residential Homes, Asset Management, Commercial Real Estate, Affordable Housing, Management, Real Estate Economics, Property, Marketing, Lease Negotiations, Apartments, Lease Administration, Training, Tenant, Negotiation, Construction, Real Estate Transactions, Condos, HUD, Landlords, Acquisitions, Investors, Market Analysis, Dispositions
Education
University of Phoenix 1995 — 1996
Business Administration, Management and Operations
Otero Junior College 1984 — 1984
Micro Computer Technology and Business Management
Professional Apartment Labors, LLC. May 2013 - Present
Available Seeking Employment November 2012 - November 2012
Riverstone Residential Group July 2009 - October 2012
Greystar September 2006 - July 2009
ICT Group June 2005 - September 2006
EPT Property Management February 2004 - May 2005
Dermot Realty Management Company November 2002 - January 2004
The Feld Company November 2001 - June 2002
Aimco October 1998 - August 2001
Skills
Property Management, Leases, Real Estate, Disposition, Rentals, Yardi, Fair Housing, Investment Properties, Real Estate Development, Selling, Contract Negotiation, Sales, Asset Managment, Residential Homes, Asset Management, Commercial Real Estate, Affordable Housing, Management, Real Estate Economics, Property, Marketing, Lease Negotiations, Apartments, Lease Administration, Training, Tenant, Negotiation, Construction, Real Estate Transactions, Condos, HUD, Landlords, Acquisitions, Investors, Market Analysis, Dispositions
Education
University of Phoenix 1995 — 1996
Business Administration, Management and Operations
Otero Junior College 1984 — 1984
Micro Computer Technology and Business Management
Shari Johnson Shari Johnson's ICT Group Experience 2005 - 2006
Job Leader Capabilities & IT US Customer Contact Centers at Merck
Industry Pharmaceuticals
Experience
Merck August 2012 - Present
Merck March 2007 - August 2012
ICT Group 2005 - 2006
Waste Management 2002 - 2005
AFFINA 2000 - 2002
Rosenbluth International 1998 - 1999
Choice Hotels International 1991 - 1998
Skills
Process Improvement, Customer Experience, Vendor Management, Six Sigma, Project Management, Outsourcing, IVR, Avaya, VoIP, CTI, Contact Center..., Call Center, Operations Management, Change Management, Call Centers, Diversity & Inclusion, Culture Change, Remote User Support, Cross-functional Team..., Performance Management, Training, Pharmaceutical Industry, Business Strategy, Analysis, Budgets, Business Process..., Leadership, Strategy, BPO, Operational Excellence, Program Management, Team Leadership, Forecasting, Customer Satisfaction, Management, Coaching, Sales Operations, Team Building, Account Management, Business Analysis, Quality Assurance, Software Documentation, Strategic Planning, Business Process, Contact Center...
Education
Minot State University 1985 — 1989
Bachelor of Arts, Economics and Business Administration - Finance
Merck August 2012 - Present
Merck March 2007 - August 2012
ICT Group 2005 - 2006
Waste Management 2002 - 2005
AFFINA 2000 - 2002
Rosenbluth International 1998 - 1999
Choice Hotels International 1991 - 1998
Skills
Process Improvement, Customer Experience, Vendor Management, Six Sigma, Project Management, Outsourcing, IVR, Avaya, VoIP, CTI, Contact Center..., Call Center, Operations Management, Change Management, Call Centers, Diversity & Inclusion, Culture Change, Remote User Support, Cross-functional Team..., Performance Management, Training, Pharmaceutical Industry, Business Strategy, Analysis, Budgets, Business Process..., Leadership, Strategy, BPO, Operational Excellence, Program Management, Team Leadership, Forecasting, Customer Satisfaction, Management, Coaching, Sales Operations, Team Building, Account Management, Business Analysis, Quality Assurance, Software Documentation, Strategic Planning, Business Process, Contact Center...
Education
Minot State University 1985 — 1989
Bachelor of Arts, Economics and Business Administration - Finance
Cody Bray Cody Bray's ICT Group Experience June 2008 - August 2008
Job Higher Education Professional
Industry Higher Education
Experience
Vacation Tour and Travel November 2012 - December 2012
First Security Bank August 2011 - July 2012
Walmart August 2010 - December 2010
Outback Steakhouse June 2009 - October 2009
University of Central Arkansas August 2008 - December 2008
ICT Group June 2008 - August 2008
Applebee's January 2006 - June 2006
Skills
Mathematical Modeling, Applied Mathematics, Statistics, Numerical Analysis, Mathematica, Numerical Simulation, Data Analysis, MPI, R, Higher Education, Parallel Computing, Maple
Education
University of Central Arkansas 2006 — 2012
Bachelor of Science (B.S.), Applied Mathematics
Vacation Tour and Travel November 2012 - December 2012
First Security Bank August 2011 - July 2012
Walmart August 2010 - December 2010
Outback Steakhouse June 2009 - October 2009
University of Central Arkansas August 2008 - December 2008
ICT Group June 2008 - August 2008
Applebee's January 2006 - June 2006
Skills
Mathematical Modeling, Applied Mathematics, Statistics, Numerical Analysis, Mathematica, Numerical Simulation, Data Analysis, MPI, R, Higher Education, Parallel Computing, Maple
Education
University of Central Arkansas 2006 — 2012
Bachelor of Science (B.S.), Applied Mathematics
David VanHandel David VanHandel's ICT Group Experience March 2008 - August 2008
Job Assistant Manager at Fred Meyer Jewelers
Industry Luxury Goods & Jewelry
Experience
Fred Meyer Jewelers August 2012 - Present
David's Burgers October 2010 - June 2012
Cracker Barrel September 2009 - October 2010
ICT Group March 2008 - August 2008
Skills
self motivated, creative, problem solver, Excel, Quickbooks, Microsoft Office, PowerPoint, Photoshop, Self-confidence, Payroll, QuickBooks, Customer Service, Microsoft Excel, Management, Time Management, Human Resources, Teamwork, Retail, Event Planning, Microsoft Word, Outlook, Merchandising, Marketing Strategy, Entrepreneurship, Leadership, Market Research, Training, Inventory Control, Visual Merchandising, Store Management, Inventory Management, Telephone Skills, Team Leadership, Advertising, Sales, Selling, Customer Satisfaction, Data Entry, Process Scheduler, Marketing, Social Networking, Fashion, Purchasing, Retail Sales, Hiring, Loss Prevention, POS
Education
University of Central Arkansas 2006 — 2010
Bachelor of Business Administration, Marketing
Fred Meyer Jewelers August 2012 - Present
David's Burgers October 2010 - June 2012
Cracker Barrel September 2009 - October 2010
ICT Group March 2008 - August 2008
Skills
self motivated, creative, problem solver, Excel, Quickbooks, Microsoft Office, PowerPoint, Photoshop, Self-confidence, Payroll, QuickBooks, Customer Service, Microsoft Excel, Management, Time Management, Human Resources, Teamwork, Retail, Event Planning, Microsoft Word, Outlook, Merchandising, Marketing Strategy, Entrepreneurship, Leadership, Market Research, Training, Inventory Control, Visual Merchandising, Store Management, Inventory Management, Telephone Skills, Team Leadership, Advertising, Sales, Selling, Customer Satisfaction, Data Entry, Process Scheduler, Marketing, Social Networking, Fashion, Purchasing, Retail Sales, Hiring, Loss Prevention, POS
Education
University of Central Arkansas 2006 — 2010
Bachelor of Business Administration, Marketing
Roxanne LaCombe Roxanne LaCombe's ICT Group Experience November 2002 - August 2006
Job Bachelors in Business management and marketing
Industry Consumer Services
Experience
Girl Scouts of Western Washington January 2015 - Present
ASAP Business Solutions L.L.C. April 2014 - November 2014
ACS Inc February 2011 - March 2013
ABHS February 2009 - December 2010
CVSD ECEAP Parents Group September 2008 - June 2009
Quality Inn/Princess Suites August 2006 - November 2006
ICT Group November 2002 - August 2006
Skills
Healthcare, Interviews, Policy, Customer Service, Teamwork, Administration, Data Entry, Microsoft Word, Outlook, Process Scheduler, Time Management, Invoicing, Filing, Customer Satisfaction, Receptionist Duties, PowerPoint, Telephone Skills, Microsoft Office, Microsoft Excel, Team Building, Sales
Education
University of Phoenix 2005 — 2010
BA, Business Management
Spokane Community College 2000 — 2000
gen classes, Customer Service
Girl Scouts of Western Washington January 2015 - Present
ASAP Business Solutions L.L.C. April 2014 - November 2014
ACS Inc February 2011 - March 2013
ABHS February 2009 - December 2010
CVSD ECEAP Parents Group September 2008 - June 2009
Quality Inn/Princess Suites August 2006 - November 2006
ICT Group November 2002 - August 2006
Skills
Healthcare, Interviews, Policy, Customer Service, Teamwork, Administration, Data Entry, Microsoft Word, Outlook, Process Scheduler, Time Management, Invoicing, Filing, Customer Satisfaction, Receptionist Duties, PowerPoint, Telephone Skills, Microsoft Office, Microsoft Excel, Team Building, Sales
Education
University of Phoenix 2005 — 2010
BA, Business Management
Spokane Community College 2000 — 2000
gen classes, Customer Service
Shae Rath Shae Rath's ICT Group Experience December 2006 - June 2010
Job Vice President at Arvato Digital Services
Industry Outsourcing/Offshoring
Experience
Arvato Bertelsmann October 2009 - Present
ICT Group December 2006 - June 2010
Sitel 2005 - 2006
DecisionOne December 2000 - December 2005
Gateway 1995 - 2000
Gateway Computers 1995 - 2000
Skills
Call Center, BPO, Service Delivery, Customer Experience, Vendor Management, Process Management, Workforce Management, Process Improvement, Customer Retention, Performance Management, Outsourcing, Call Centers, Team Leadership, Cross-functional Team..., Management, Contact Centers, CRM, Telecommunications, People Development, Call Center Development
Education
Southern Nazarene University
School of Professional & Graduate Studies
Arvato Bertelsmann October 2009 - Present
ICT Group December 2006 - June 2010
Sitel 2005 - 2006
DecisionOne December 2000 - December 2005
Gateway 1995 - 2000
Gateway Computers 1995 - 2000
Skills
Call Center, BPO, Service Delivery, Customer Experience, Vendor Management, Process Management, Workforce Management, Process Improvement, Customer Retention, Performance Management, Outsourcing, Call Centers, Team Leadership, Cross-functional Team..., Management, Contact Centers, CRM, Telecommunications, People Development, Call Center Development
Education
Southern Nazarene University
School of Professional & Graduate Studies
Joshua Bucknor Joshua Bucknor's ICT Group Experience October 2005 - August 2006
Job Associate at JPMorgan Chase
Industry Marketing and Advertising
Experience
JPMorgan Chase August 2011 - Present
American Management Association June 2009 - August 2011
Adsmart360 August 2006 - June 2009
ICT Group October 2005 - August 2006
KCnet September 2004 - December 2004
Education
Pennsylvania College of Technology 2004 — 2008
BS, Information Technology; concentration in Web and Application Development
JPMorgan Chase August 2011 - Present
American Management Association June 2009 - August 2011
Adsmart360 August 2006 - June 2009
ICT Group October 2005 - August 2006
KCnet September 2004 - December 2004
Education
Pennsylvania College of Technology 2004 — 2008
BS, Information Technology; concentration in Web and Application Development
Bruce Ratcliff Bruce Ratcliff's ICT Group Experience September 2005 - March 2006
Job Project Manager at STS International, Inc. A Cameo Global, Inc. Company
Industry Information Technology and Services
Experience
STS International, Inc. a Cameo Global, Inc. Company June 2015 - Present
U.S. Cellular May 2010 - July 2014
Ponvia Technology March 2009 - May 2010
AT&T March 2007 - March 2009
FTD March 2006 - March 2007
ICT Group September 2005 - March 2006
APAC Customer Services January 2004 - September 2005
CCC Information Services October 1999 - December 2003
Ameritech October 1997 - October 1999
Citigroup January 1992 - October 1997
Education
Texas State University-San Marcos 1986 — 1988
BBA
Fairborn Baker High School 1978 — 1981
High School
STS International, Inc. a Cameo Global, Inc. Company June 2015 - Present
U.S. Cellular May 2010 - July 2014
Ponvia Technology March 2009 - May 2010
AT&T March 2007 - March 2009
FTD March 2006 - March 2007
ICT Group September 2005 - March 2006
APAC Customer Services January 2004 - September 2005
CCC Information Services October 1999 - December 2003
Ameritech October 1997 - October 1999
Citigroup January 1992 - October 1997
Education
Texas State University-San Marcos 1986 — 1988
BBA
Fairborn Baker High School 1978 — 1981
High School
Earl Feldman Earl Feldman's ICT Group Experience November 2001 - May 2005
Job at NICE Systems
Industry Computer Software
Experience
NICE Systems August 2009 - Present
Verint Systems Inc. - Witness Actionable Solutions May 2005 - August 2009
ICT Group November 2001 - May 2005
Digital Lighthouse Corporation November 1997 - November 2001
Skills
Call Center, Change Management, Contact Centers, Workforce Management, CRM, Customer Experience, Enterprise Software, Business Process, Call Centers, Management, Strategy, Program Management, Pre-sales, Start-ups, Operations Management
Education
University of Baltimore 1992 — 1994
MBA, Marketing & Management
University of Pittsburgh 1988 — 1992
Bachelor of Arts, Business & Economics
NICE Systems August 2009 - Present
Verint Systems Inc. - Witness Actionable Solutions May 2005 - August 2009
ICT Group November 2001 - May 2005
Digital Lighthouse Corporation November 1997 - November 2001
Skills
Call Center, Change Management, Contact Centers, Workforce Management, CRM, Customer Experience, Enterprise Software, Business Process, Call Centers, Management, Strategy, Program Management, Pre-sales, Start-ups, Operations Management
Education
University of Baltimore 1992 — 1994
MBA, Marketing & Management
University of Pittsburgh 1988 — 1992
Bachelor of Arts, Business & Economics
Jason Szwed, MBA's ICT Group Experience 1992 - 1998
Job Divisional Vice President, Outsourcing at ABCAmega
Industry Financial Services
Experience
ABC-Amega December 2012 - Present
ABC-Amega June 2009 - December 2012
ABC-Amega October 2007 - June 2009
Exigence July 2006 - July 2007
Fiserv Lending Solutions June 1996 - July 2006
RSA Solutions 1996 - 2006
ICT Group 1992 - 1998
Skills
Team Building, Process Improvement, Operations Management, Change Management, Business Strategy, Strategic Planning, Customer Service, Negotiation, New Business Development, Budget, Team Leadership, Analysis, Project Management, Coaching, Sales, Budgets, PowerPoint, Microsoft Excel, CRM, Marketing, Outsourcing, Forecasting, Executive Management, Recruiting, Marketing Communications, Employee Relations, Call Centers, Leadership, Management, Business Development, Risk Management, Vendor Management, Business Planning
Education
Medaille College 2001 — 2005
MBA, Strategic Management
Medaille College 1999 — 2001
BS, Liberal Studies / Business Admin
City Honors School 1981 — 1987
Regents/AP, College Prepatory
ABC-Amega December 2012 - Present
ABC-Amega June 2009 - December 2012
ABC-Amega October 2007 - June 2009
Exigence July 2006 - July 2007
Fiserv Lending Solutions June 1996 - July 2006
RSA Solutions 1996 - 2006
ICT Group 1992 - 1998
Skills
Team Building, Process Improvement, Operations Management, Change Management, Business Strategy, Strategic Planning, Customer Service, Negotiation, New Business Development, Budget, Team Leadership, Analysis, Project Management, Coaching, Sales, Budgets, PowerPoint, Microsoft Excel, CRM, Marketing, Outsourcing, Forecasting, Executive Management, Recruiting, Marketing Communications, Employee Relations, Call Centers, Leadership, Management, Business Development, Risk Management, Vendor Management, Business Planning
Education
Medaille College 2001 — 2005
MBA, Strategic Management
Medaille College 1999 — 2001
BS, Liberal Studies / Business Admin
City Honors School 1981 — 1987
Regents/AP, College Prepatory
Robert Mannarino Robert Mannarino's ICT Group Experience 2001 - 2003
Job Entrepreneurial Technology and BPO CEO
Industry Information Technology and Services
Experience
Clearview Capital January 2013 - Present
The Results Companies July 2011 - Present
OKS Group January 2007 - Present
Boardroom Associates January 2006 - Present
GCR Inc. March 2014 - October 2014
Emtec, Inc. 2006 - July 2013
RealLife HR 2003 - 2006
RewardsPlus 2003 - 2006
ICT Group 2001 - 2003
CDI 1997 - 2000
Skills
Business Development, Outsourcing, Entrepreneurship, Management, Start-ups, Investments, Financial Services, Management Consulting, Business Strategy, Marketing, Strategy, Mergers & Acquisitions, New Business Development, Strategic Partnerships, Leadership, Sales, CRM, SaaS
Education
The University of Chicago - Booth School of Business 1981 — 1983
MBA, Marketing & Finance, Beta Gamma Sigma
Union College 1974 — 1979
BS, Computer Science, magna cum laude
Clearview Capital January 2013 - Present
The Results Companies July 2011 - Present
OKS Group January 2007 - Present
Boardroom Associates January 2006 - Present
GCR Inc. March 2014 - October 2014
Emtec, Inc. 2006 - July 2013
RealLife HR 2003 - 2006
RewardsPlus 2003 - 2006
ICT Group 2001 - 2003
CDI 1997 - 2000
Skills
Business Development, Outsourcing, Entrepreneurship, Management, Start-ups, Investments, Financial Services, Management Consulting, Business Strategy, Marketing, Strategy, Mergers & Acquisitions, New Business Development, Strategic Partnerships, Leadership, Sales, CRM, SaaS
Education
The University of Chicago - Booth School of Business 1981 — 1983
MBA, Marketing & Finance, Beta Gamma Sigma
Union College 1974 — 1979
BS, Computer Science, magna cum laude
Eddie Fugatt Eddie Fugatt's ICT Group Experience January 2008 - January 2009
Job Office Manager at University of Central Arkansas
Industry Higher Education
Experience
University of Central Arkansas January 2011 - Present
Firestone September 2009 - January 2011
ICT Group January 2008 - January 2009
Arkansas Department of Parks and Tourism June 1981 - January 2008
Skills
Data Entry, Research, Sales, Event Planning, Higher Education, Microsoft Office, Student Affairs, PowerPoint, Microsoft Excel, Microsoft Word, Office Management, Public Speaking, Outlook, Customer Service, Editing, Social Media, Community Outreach, Nonprofits, Teaching, Access
Education
University of Arkansas at Little Rock 1985 — 1988
Master of Public Administration (MPA), Public Administration
University of Central Arkansas 1975 — 1980
Bachelor of Science (B.S.), Sociology
University of Central Arkansas January 2011 - Present
Firestone September 2009 - January 2011
ICT Group January 2008 - January 2009
Arkansas Department of Parks and Tourism June 1981 - January 2008
Skills
Data Entry, Research, Sales, Event Planning, Higher Education, Microsoft Office, Student Affairs, PowerPoint, Microsoft Excel, Microsoft Word, Office Management, Public Speaking, Outlook, Customer Service, Editing, Social Media, Community Outreach, Nonprofits, Teaching, Access
Education
University of Arkansas at Little Rock 1985 — 1988
Master of Public Administration (MPA), Public Administration
University of Central Arkansas 1975 — 1980
Bachelor of Science (B.S.), Sociology
Jason Kleibscheidel Jason Kleibscheidel's ICT Group Experience November 2009 - February 2010
Job Processing Associate at Vanguard
Industry Financial Services
Experience
Vanguard October 2013 - Present
Randstad at Vanguard June 2013 - October 2013
Randstad at Vanguard April 2013 - June 2013
Randstad at Vanguard January 2013 - April 2013
Nazareth Industrial Corporation April 2010 - November 2012
ICT Group November 2009 - February 2010
SHS Staffing May 2009 - September 2009
Kohl's Department Stores September 2008 - May 2009
APS Wireless July 2007 - September 2007
Hat World / Lids.com April 2006 - April 2007
Skills
Leadership
Education
University of Phoenix 2013 — 2015
Master of Business Administration (MBA), Accounting and Finance
University of Phoenix 2010 — 2012
Bachelor of Science (BS), Accounting and Business/Management
Vanguard October 2013 - Present
Randstad at Vanguard June 2013 - October 2013
Randstad at Vanguard April 2013 - June 2013
Randstad at Vanguard January 2013 - April 2013
Nazareth Industrial Corporation April 2010 - November 2012
ICT Group November 2009 - February 2010
SHS Staffing May 2009 - September 2009
Kohl's Department Stores September 2008 - May 2009
APS Wireless July 2007 - September 2007
Hat World / Lids.com April 2006 - April 2007
Skills
Leadership
Education
University of Phoenix 2013 — 2015
Master of Business Administration (MBA), Accounting and Finance
University of Phoenix 2010 — 2012
Bachelor of Science (BS), Accounting and Business/Management
Jeannette Boyle, PMP's ICT Group Experience October 2005 - January 2008
Job Associate Director Service Delivery/Management at Merck
Industry Pharmaceuticals
Experience
Merck January 2008 - Present
Old York Road Symphony September 2000 - Present
ICT Group October 2005 - January 2008
FMG Technologies, Inc December 2002 - October 2005
Prudential Financial 1990 - 1997
Skills
CRM, Program Management, Strategy, SaaS, Project Management, Leadership, Budgets, Master Data Management, SDLC, Training, PMP, Vendor Management, Team Building, SharePoint, ITIL, Project Planning, Analysis, Data Analysis, Team Leadership, Cross-functional Team..., Cloud Computing, Business Process..., IT Strategy, Project Portfolio..., Business Analysis, Process Improvement, Computer System..., Management, Business Intelligence, ERP
Education
Pennsylvania State University-Great Valley Graduate Center 2003 — 2006
MS, Information Science
La Salle University 1983 — 1987
BA, Computer Science
Merck January 2008 - Present
Old York Road Symphony September 2000 - Present
ICT Group October 2005 - January 2008
FMG Technologies, Inc December 2002 - October 2005
Prudential Financial 1990 - 1997
Skills
CRM, Program Management, Strategy, SaaS, Project Management, Leadership, Budgets, Master Data Management, SDLC, Training, PMP, Vendor Management, Team Building, SharePoint, ITIL, Project Planning, Analysis, Data Analysis, Team Leadership, Cross-functional Team..., Cloud Computing, Business Process..., IT Strategy, Project Portfolio..., Business Analysis, Process Improvement, Computer System..., Management, Business Intelligence, ERP
Education
Pennsylvania State University-Great Valley Graduate Center 2003 — 2006
MS, Information Science
La Salle University 1983 — 1987
BA, Computer Science
Richard Boyd's ICT Group Experience November 2006 - November 2007
Job Sales Professional & Sr. Copywriter RDB Resources
Industry Marketing and Advertising
Experience
RDB Resources August 1994 - Present
Thermo King April 2008 - January 2010
Pilot Travel Centers: Sr. BPO Copywriter July 2008 - July 2009
Chapman's Marble Inc. August 2000 - December 2008
Manna From Heaven March 2006 - August 2008
Cat Claws Inc. January 2007 - January 2008
ICT Group November 2006 - November 2007
IC Corporation February 2004 - July 2006
Morrilton Landfill March 1996 - January 2000
Wal-Mart Watch 1993 - 1994
Skills
Master Copywriter, Copywriting, Advertising Copy, Marketing Copy, Executive Management, B2B, Business Development, Newsletters, Creative Concept..., Direct Mail, Sales Presentations, Proposal Writing, White Papers, Commercials, Video Director, Website Development, Blogger, Website Management, Web Copy, Webmaster Services, Online Marketing, Online Advertising, Social Media Marketing, Business Networking, Healthcare Information..., Call Center, Customer Service, Communications Strategy, Customer Engagement, Marketing Communications, Market Research, Environmental Compliance, Environmental Management, Solid Waste, Green Technology, Environmental Policy, Energy Industry, Oil & Gas Services, Transportation..., Heavy Equipment, Property & Casualty..., Life Insurance, Antiques, Event Planning, Product Development, Environmental..., Strategic Communications, Email Marketing, Advertising, Web Marketing
Education
AWAI 2006 — 2009
Copywriting
Arkansas Environmental Academy 1996 — 1999
Certifications, Envirnmental Waste Managment
Sales Training Acadmey Denver 1990 — 1991
Certifications, Master Copywriter – Direct Response Marketing & Advertising
Columbia School of Broadcasting, Denver Co. 1989 — 1991
Certification, Radio & TV Ad Copywriting
Southern Illinois University, Carbondale 1984 — 1988
Communications Radio &TV Marketing
RDB Resources August 1994 - Present
Thermo King April 2008 - January 2010
Pilot Travel Centers: Sr. BPO Copywriter July 2008 - July 2009
Chapman's Marble Inc. August 2000 - December 2008
Manna From Heaven March 2006 - August 2008
Cat Claws Inc. January 2007 - January 2008
ICT Group November 2006 - November 2007
IC Corporation February 2004 - July 2006
Morrilton Landfill March 1996 - January 2000
Wal-Mart Watch 1993 - 1994
Skills
Master Copywriter, Copywriting, Advertising Copy, Marketing Copy, Executive Management, B2B, Business Development, Newsletters, Creative Concept..., Direct Mail, Sales Presentations, Proposal Writing, White Papers, Commercials, Video Director, Website Development, Blogger, Website Management, Web Copy, Webmaster Services, Online Marketing, Online Advertising, Social Media Marketing, Business Networking, Healthcare Information..., Call Center, Customer Service, Communications Strategy, Customer Engagement, Marketing Communications, Market Research, Environmental Compliance, Environmental Management, Solid Waste, Green Technology, Environmental Policy, Energy Industry, Oil & Gas Services, Transportation..., Heavy Equipment, Property & Casualty..., Life Insurance, Antiques, Event Planning, Product Development, Environmental..., Strategic Communications, Email Marketing, Advertising, Web Marketing
Education
AWAI 2006 — 2009
Copywriting
Arkansas Environmental Academy 1996 — 1999
Certifications, Envirnmental Waste Managment
Sales Training Acadmey Denver 1990 — 1991
Certifications, Master Copywriter – Direct Response Marketing & Advertising
Columbia School of Broadcasting, Denver Co. 1989 — 1991
Certification, Radio & TV Ad Copywriting
Southern Illinois University, Carbondale 1984 — 1988
Communications Radio &TV Marketing
Gene Schaedel Gene Schaedel's ICT Group Experience June 2006 - August 2008
Job Director of Parent Services at Smart Tuition
Industry Management Consulting
Experience
Smart Tuition March 2014 - Present
Strategic Services CS LLC April 2012 - October 2013
LiveXchange May 2011 - April 2012
Club ABC Tours April 2009 - September 2010
ICT Group June 2006 - August 2008
Carrier Corporation June 2005 - June 2006
AAA New Jersey Automobile Club April 1999 - June 2005
Response Analysis 1998 - 1999
Nielsen Media Research March 1996 - June 1998
Air Canada April 1984 - July 1993
Skills
Process Improvement, Call Center, Management, Teamwork, CRM, BPO, Team Building, Workforce Management, Customer Satisfaction, Interviews, Sales, Customer Service, Program Management, Operations Management, Outsourcing, Customer Retention, Vendor Management, Change Management, Inbound Marketing, Customer Experience, Call Centers, Strategic Planning, Coaching, Performance Management, Business Process..., Sales Management, Team Leadership, Cross-functional Team..., Call Center Development, Leadership, Project Management, Contact Centers, Account Management, Recruiting, Start-ups
Education
University of Colorado at Boulder
BA English
Smart Tuition March 2014 - Present
Strategic Services CS LLC April 2012 - October 2013
LiveXchange May 2011 - April 2012
Club ABC Tours April 2009 - September 2010
ICT Group June 2006 - August 2008
Carrier Corporation June 2005 - June 2006
AAA New Jersey Automobile Club April 1999 - June 2005
Response Analysis 1998 - 1999
Nielsen Media Research March 1996 - June 1998
Air Canada April 1984 - July 1993
Skills
Process Improvement, Call Center, Management, Teamwork, CRM, BPO, Team Building, Workforce Management, Customer Satisfaction, Interviews, Sales, Customer Service, Program Management, Operations Management, Outsourcing, Customer Retention, Vendor Management, Change Management, Inbound Marketing, Customer Experience, Call Centers, Strategic Planning, Coaching, Performance Management, Business Process..., Sales Management, Team Leadership, Cross-functional Team..., Call Center Development, Leadership, Project Management, Contact Centers, Account Management, Recruiting, Start-ups
Education
University of Colorado at Boulder
BA English
Jennifer Feher Jennifer Feher's ICT Group Experience August 2006 - March 2007
Job Experienced Office Professional
Industry Executive Office
Experience
Holiday Inn February 2008 - April 2010
The McGuire Group August 2007 - November 2007
ICT Group August 2006 - March 2007
Education
State University of New York College at Buffalo 1988 — 1994
BA, English, Liberal Arts
Holiday Inn February 2008 - April 2010
The McGuire Group August 2007 - November 2007
ICT Group August 2006 - March 2007
Education
State University of New York College at Buffalo 1988 — 1994
BA, English, Liberal Arts
Victoria (Taylor) Torres's ICT Group Experience September 2005 - September 2006
Job Entrepreneur IT Professional Empowerment Coach
Industry Information Technology and Services
Experience
5LINX Enterprises Inc. March 2015 - Present
Certified Technical Professionals January 2015 - Present
Professional Software Engineering, Inc. (PROSOFT) October 2013 - Present
Hewlett-Packard March 2012 - August 2014
Professional Software Engineering August 2010 - March 2012
ManTech International Corporation March 2009 - December 2010
TEKsystems August 2008 - November 2008
Verizon Telecom October 2007 - August 2008
Electronic Data Systems July 2006 - February 2008
ICT Group September 2005 - September 2006
Skills
Network Security, Program Management, Threat & Vulnerability..., HBSS, Windows Server, Data Analysis, Information Assurance, Vulnerability Assessment, Information Technology..., Business Strategy, Entrepreneurship, Team Building, Troubleshooting, SharePoint, Technical Support, Networking, Operating Systems, Information Technology, ITIL, System Administration, Software Documentation, Active Directory, Windows XP
Education
Strayer University (VA) 2011 — 2012
B.S. Information Systems, Computer Security and Forensics
Old Dominion University 2006 — 2008
B.S., Indrustrial Technology
5LINX Enterprises Inc. March 2015 - Present
Certified Technical Professionals January 2015 - Present
Professional Software Engineering, Inc. (PROSOFT) October 2013 - Present
Hewlett-Packard March 2012 - August 2014
Professional Software Engineering August 2010 - March 2012
ManTech International Corporation March 2009 - December 2010
TEKsystems August 2008 - November 2008
Verizon Telecom October 2007 - August 2008
Electronic Data Systems July 2006 - February 2008
ICT Group September 2005 - September 2006
Skills
Network Security, Program Management, Threat & Vulnerability..., HBSS, Windows Server, Data Analysis, Information Assurance, Vulnerability Assessment, Information Technology..., Business Strategy, Entrepreneurship, Team Building, Troubleshooting, SharePoint, Technical Support, Networking, Operating Systems, Information Technology, ITIL, System Administration, Software Documentation, Active Directory, Windows XP
Education
Strayer University (VA) 2011 — 2012
B.S. Information Systems, Computer Security and Forensics
Old Dominion University 2006 — 2008
B.S., Indrustrial Technology
Karen Wyatt Karen Wyatt's ICT Group Experience 2003 - 2005
Job Service Cloud Account Executive for Healthcare & Life Sciences at Salesforce
Industry Information Technology and Services
Experience
Salesforce.com November 2010 - Present
Salesforce 2013 - 2015
Salesforce 2013 - 2015
Telerx December 2006 - November 2010
ExclamationSoft January 1999 - November 2006
ICT Group 2003 - 2005
ExclamationSoft January 1999 - October 2003
Marriott International 1986 - 2000
Marriott 1986 - 2000
Education
University of Maryland College Park 1990 — 1993
MS
Pennsylvania State University 1981 — 1986
BS
Salesforce.com November 2010 - Present
Salesforce 2013 - 2015
Salesforce 2013 - 2015
Telerx December 2006 - November 2010
ExclamationSoft January 1999 - November 2006
ICT Group 2003 - 2005
ExclamationSoft January 1999 - October 2003
Marriott International 1986 - 2000
Marriott 1986 - 2000
Education
University of Maryland College Park 1990 — 1993
MS
Pennsylvania State University 1981 — 1986
BS
Sarah Lawes's ICT Group Experience July 2005 - July 2007
Job Campaign Strategy Analyst
Industry Telecommunications
Experience
iPacesetters, LLC. February 2015 - Present
Walgreens February 2014 - May 2015
Aflac May 2012 - October 2012
Sykes Enterprises, Inc. November 2011 - May 2012
Sykes/ICT July 2007 - October 2011
ICT Group July 2005 - July 2007
Knockout Sports Saloon January 2002 - May 2005
Tri-Star Home Cleaning Systems April 2000 - January 2002
Darryl's 1815 January 1998 - January 2001
Skills
Management, Forecasting, Sales, Quality Assurance, Marketing, Data Analysis, Customer Service, Outlook, Microsoft Excel, PowerPoint, Avaya, Accounting, Call Centers, Account Management, Customer Experience, Contact Centers, Telecommunications, Team Management, Telemarketing, Customer Satisfaction
Education
Sullivan University 2013 — 2015
Business Administration and Management, General
Louisville Junior Academy top of my class. High School
iPacesetters, LLC. February 2015 - Present
Walgreens February 2014 - May 2015
Aflac May 2012 - October 2012
Sykes Enterprises, Inc. November 2011 - May 2012
Sykes/ICT July 2007 - October 2011
ICT Group July 2005 - July 2007
Knockout Sports Saloon January 2002 - May 2005
Tri-Star Home Cleaning Systems April 2000 - January 2002
Darryl's 1815 January 1998 - January 2001
Skills
Management, Forecasting, Sales, Quality Assurance, Marketing, Data Analysis, Customer Service, Outlook, Microsoft Excel, PowerPoint, Avaya, Accounting, Call Centers, Account Management, Customer Experience, Contact Centers, Telecommunications, Team Management, Telemarketing, Customer Satisfaction
Education
Sullivan University 2013 — 2015
Business Administration and Management, General
Louisville Junior Academy top of my class. High School
James Dansereau James Dansereau's ICT Group Experience September 2007 - June 2009
Job Intern at Pa Careerlink
Industry Staffing and Recruiting
Experience
PA CareerLink® of Lycoming County March 2015 - July 2015
Guardsmark December 2010 - June 2011
U.S. Dept. of Commerce, Census Bureau March 2010 - September 2010
ICT Group September 2007 - June 2009
Overhead Door May 2005 - November 2006
Wackenhut Security October 2003 - May 2005
Skills
•Knowledge of safe..., Customer Service, Communication, Microsoft Office, Security, Testing, Microsoft Word, Microsoft Excel, Leadership, Public Speaking, Research
Education
Pennsylvania College of Technology 2015 — 2017
Associate's Degree, Electromechanical Maintenance, Student
Duncan U. Fletcher Sr High 1981 — 1983
High School
PA CareerLink® of Lycoming County March 2015 - July 2015
Guardsmark December 2010 - June 2011
U.S. Dept. of Commerce, Census Bureau March 2010 - September 2010
ICT Group September 2007 - June 2009
Overhead Door May 2005 - November 2006
Wackenhut Security October 2003 - May 2005
Skills
•Knowledge of safe..., Customer Service, Communication, Microsoft Office, Security, Testing, Microsoft Word, Microsoft Excel, Leadership, Public Speaking, Research
Education
Pennsylvania College of Technology 2015 — 2017
Associate's Degree, Electromechanical Maintenance, Student
Duncan U. Fletcher Sr High 1981 — 1983
High School
Robert Corbin's ICT Group Experience June 1991 - June 1995
Job Web/Social Media Management/Development ~ Producer ~ Internet Content Creator
Industry Online Media
Experience
VARTV.com April 1999 - Present
WHRO February 2004 - September 2005
East Carolina Radio, Inc 2004 - 2004
On Top Communications LLC August 2001 - July 2003
Edward Blank & Associates June 1995 - May 1998
ICT Group June 1991 - June 1995
Home Beneficial Life March 1993 - February 1994
Freelance DJ May 1988 - September 1991
Skills
Radio, Web Development, Television, Social Media, Blogging, Editing, Social Networking, Web Design, Digital Media, New Media, Multimedia, Digital Strategy, Online Marketing, Content Strategy, Press Releases, Audio Editing, Newsletters, Content Management, Journalism, Digital Marketing, Radio Broadcasting, Media Relations, Copywriting, Graphic Design, Publicity, Copy Editing, Newspapers, Corporate Communications, Wordpress, Photoshop, Facebook, Editorial, Website Development, Entertainment, Media Planning, Publishing, Broadcast Television, Broadcast Journalism
Education
Tidewater Community College 1987 — 1987
VARTV.com April 1999 - Present
WHRO February 2004 - September 2005
East Carolina Radio, Inc 2004 - 2004
On Top Communications LLC August 2001 - July 2003
Edward Blank & Associates June 1995 - May 1998
ICT Group June 1991 - June 1995
Home Beneficial Life March 1993 - February 1994
Freelance DJ May 1988 - September 1991
Skills
Radio, Web Development, Television, Social Media, Blogging, Editing, Social Networking, Web Design, Digital Media, New Media, Multimedia, Digital Strategy, Online Marketing, Content Strategy, Press Releases, Audio Editing, Newsletters, Content Management, Journalism, Digital Marketing, Radio Broadcasting, Media Relations, Copywriting, Graphic Design, Publicity, Copy Editing, Newspapers, Corporate Communications, Wordpress, Photoshop, Facebook, Editorial, Website Development, Entertainment, Media Planning, Publishing, Broadcast Television, Broadcast Journalism
Education
Tidewater Community College 1987 — 1987
Leann Freer Leann Freer's ICT Group Experience March 2000 - December 2004
Job Medical Devices Professional
Industry Medical Devices
Experience
Surgicon Surgical LLC 2010 - Present
The Hartford December 2004 - December 2009
ICT Group March 2000 - December 2004
Skills
Customer Relations, Telephone Skills, Merchandising, Process Improvement, Outlook, Analysis, Negotiation, Sales Management, Access
Education
Star Career Academy-Philadelphia 2009 — 2010
Diploma, Medical Billing/Coding
Kensington High School
Diploma, Business
Surgicon Surgical LLC 2010 - Present
The Hartford December 2004 - December 2009
ICT Group March 2000 - December 2004
Skills
Customer Relations, Telephone Skills, Merchandising, Process Improvement, Outlook, Analysis, Negotiation, Sales Management, Access
Education
Star Career Academy-Philadelphia 2009 — 2010
Diploma, Medical Billing/Coding
Kensington High School
Diploma, Business
Mitch Carney Mitch Carney's ICT Group Experience 2004 - 2004
Job IST
Industry Information Technology and Services
Experience
RHD / LV ACT June 2012 - April 2013
Day-Timers 2006 - 2006
ICT Group 2004 - 2004
Skills
HTML, Windows, JavaScript, Microsoft Office, Java, C++, project management, SQL, CSS, PHP, C, linux, raspberry pi, LibreOffice, Event Planning, Public Speaking, Research, Microsoft Excel, Social Media, Time Management, PowerPoint, Microsoft Word, Outlook, Social Networking, Marketing
Education
Penn State University 2005 — 2015
Bachelor’s Degree, Information Sciences and Technology
William Allen High School 2001 — 2004
High School
RHD / LV ACT June 2012 - April 2013
Day-Timers 2006 - 2006
ICT Group 2004 - 2004
Skills
HTML, Windows, JavaScript, Microsoft Office, Java, C++, project management, SQL, CSS, PHP, C, linux, raspberry pi, LibreOffice, Event Planning, Public Speaking, Research, Microsoft Excel, Social Media, Time Management, PowerPoint, Microsoft Word, Outlook, Social Networking, Marketing
Education
Penn State University 2005 — 2015
Bachelor’s Degree, Information Sciences and Technology
William Allen High School 2001 — 2004
High School
Travode Wallace Travode Wallace's ICT Group Experience July 2005 - October 2006
Job Program Manager, ITIL, HDI
Industry Information Technology and Services
Experience
DMI (Digital Management, Inc.) May 2009 - Present
Stanley associates/CGI August 2007 - January 2009
ACS November 2006 - June 2007
ICT Group July 2005 - October 2006
Skills
Government, Top Secret, Call Center, HDI Support Center..., ITIL v3 Foundations..., HDI
Education
Norfolk State University 1998 — 2004
BA, Bussiness
DMI (Digital Management, Inc.) May 2009 - Present
Stanley associates/CGI August 2007 - January 2009
ACS November 2006 - June 2007
ICT Group July 2005 - October 2006
Skills
Government, Top Secret, Call Center, HDI Support Center..., ITIL v3 Foundations..., HDI
Education
Norfolk State University 1998 — 2004
BA, Bussiness
Del Scheitler Del Scheitler's ICT Group Experience December 2005 - September 2006
Job CEO and Publisher at dasterisk development group LLC
Industry Media Production
Experience
dasterisk development group LLC November 2011 - Present
Business Development Consultant March 2011 - November 2011
Studio Center September 2010 - March 2011
Targeted Publications +Media, a division of Pilot Media November 2008 - September 2010
The Virginian Pilot Media Companies September 2006 - November 2008
ICT Group December 2005 - September 2006
Teletech January 2001 - December 2005
Skills
Advertising, Marketing Strategy, SEO, Facebook, Publishing, Editorial, Media Relations, Digital Marketing, Video Production, Photography, Recruiting, Management, Leadership, SEM, Marketing, Video, Social Media, Multimedia, Sales, Strategic Planning, Email Marketing, Event Planning, Direct Marketing, Training, Public Relations, Fundraising, New Media, Business Development, Team Building, Social Networking, Web Design, Budgets, Social Media Marketing, Online Marketing, Graphic Design, Online Advertising
Education
Thomas Nelson Community College
Business Management
dasterisk development group LLC November 2011 - Present
Business Development Consultant March 2011 - November 2011
Studio Center September 2010 - March 2011
Targeted Publications +Media, a division of Pilot Media November 2008 - September 2010
The Virginian Pilot Media Companies September 2006 - November 2008
ICT Group December 2005 - September 2006
Teletech January 2001 - December 2005
Skills
Advertising, Marketing Strategy, SEO, Facebook, Publishing, Editorial, Media Relations, Digital Marketing, Video Production, Photography, Recruiting, Management, Leadership, SEM, Marketing, Video, Social Media, Multimedia, Sales, Strategic Planning, Email Marketing, Event Planning, Direct Marketing, Training, Public Relations, Fundraising, New Media, Business Development, Team Building, Social Networking, Web Design, Budgets, Social Media Marketing, Online Marketing, Graphic Design, Online Advertising
Education
Thomas Nelson Community College
Business Management
Rachael Cunningham's ICT Group Experience December 2008 - June 2011
Job Customer Service at Renold PLC
Industry Information Services
Experience
Renold PLC March 2015 - Present
St Peter's Episcopal Church September 2012 - Present
ERA Team VP Real Estate February 2014 - February 2015
Perkins Family Restaurants June 2011 - June 2012
ICT GROUP December 2008 - June 2011
Lyndal Enterprises October 2004 - November 2008
Borough Of Wesleyville April 2002 - October 2004
United States Marine Corps March 1998 - March 2002
Skills
Customer Service, Management, Budgets, Strategic Planning, Account Management, Team Building, Microsoft Office, Human Resources, Manufacturing, Sales Management, Cost Accounting, QuickBooks, Microsoft Excel, New Business Development, Property Management, Business Process..., Accounts Payable &..., Inventory Management, Contract Negotiation, Outlook, Training, Marketing, Leadership, Cost Management, Contract Management, Process Improvement, Humor Writing, ESP, Continuous Improvement, Purchasing
Education
Mercyhurst University 2006 — 2010
Bachelor’s Degree, Accounting and Finance
University of Phoenix 2003 — 2005
BS, Business Administration, Management and Operations
Renold PLC March 2015 - Present
St Peter's Episcopal Church September 2012 - Present
ERA Team VP Real Estate February 2014 - February 2015
Perkins Family Restaurants June 2011 - June 2012
ICT GROUP December 2008 - June 2011
Lyndal Enterprises October 2004 - November 2008
Borough Of Wesleyville April 2002 - October 2004
United States Marine Corps March 1998 - March 2002
Skills
Customer Service, Management, Budgets, Strategic Planning, Account Management, Team Building, Microsoft Office, Human Resources, Manufacturing, Sales Management, Cost Accounting, QuickBooks, Microsoft Excel, New Business Development, Property Management, Business Process..., Accounts Payable &..., Inventory Management, Contract Negotiation, Outlook, Training, Marketing, Leadership, Cost Management, Contract Management, Process Improvement, Humor Writing, ESP, Continuous Improvement, Purchasing
Education
Mercyhurst University 2006 — 2010
Bachelor’s Degree, Accounting and Finance
University of Phoenix 2003 — 2005
BS, Business Administration, Management and Operations
Kara Onorato Kara Onorato's ICT Group Experience 2006 - 2008
Job Recruiting Manager in the Energy industry KaraO@iscjobs.com
Industry Staffing and Recruiting
Experience
International Search Consultants 2011 - Present
Zurn Industries 2010 - 2010
Express Employment Professionals 2008 - 2009
ICT Group 2006 - 2008
Skills
Recruiting, Screening Resumes, Human Resources, Interviews, Technical Recruiting, Permanent Placement, Energy Industry, Energy Efficiency, Energy Services, LNG, CNG, Passive Candidate..., Sourcing, Energy, Engineering, Management, Internet Recruiting, Temporary Staffing, Employee Relations, Sales, Applicant Tracking..., Power Plants, Hiring, Power Distribution, Talent Management, Benefits Negotiation, Executive Search, International..., Natural Gas, Oil & Gas Industry, Marketing, Renewable Energy, Qualifying Candidates, Corporate Recruiting, Financial Recruiting, Solar Energy, Semiconductors, Private Placements, New Client Generation, Direct Placement, Executive Placements, Clean Coal, Talent Acquisition, Nuclear Power Plants, Solar Cells, Solar Power, Creative Strategy, Power Utilities, Strategic Sourcing, Training
Education
McDowell High School
Penn State University
International Search Consultants 2011 - Present
Zurn Industries 2010 - 2010
Express Employment Professionals 2008 - 2009
ICT Group 2006 - 2008
Skills
Recruiting, Screening Resumes, Human Resources, Interviews, Technical Recruiting, Permanent Placement, Energy Industry, Energy Efficiency, Energy Services, LNG, CNG, Passive Candidate..., Sourcing, Energy, Engineering, Management, Internet Recruiting, Temporary Staffing, Employee Relations, Sales, Applicant Tracking..., Power Plants, Hiring, Power Distribution, Talent Management, Benefits Negotiation, Executive Search, International..., Natural Gas, Oil & Gas Industry, Marketing, Renewable Energy, Qualifying Candidates, Corporate Recruiting, Financial Recruiting, Solar Energy, Semiconductors, Private Placements, New Client Generation, Direct Placement, Executive Placements, Clean Coal, Talent Acquisition, Nuclear Power Plants, Solar Cells, Solar Power, Creative Strategy, Power Utilities, Strategic Sourcing, Training
Education
McDowell High School
Penn State University
Darren Snyder Darren Snyder's ICT Group Experience August 2000 - December 2000
Job Associate Civil Engineering Technologist
Industry Civil Engineering
Experience
Port of Halifax May 2015 - June 2015
Research In Motion / BlackBerry January 2011 - August 2012
Research In Motion / BlackBerry June 2009 - February 2011
Research In Motion / BlackBerry March 2008 - June 2009
Research In Motion / BlackBerry June 2006 - March 2008
xwave / Client Logic November 2001 - June 2006
ICT Group August 2000 - December 2000
Skills
Wireless, Telecommunications, Mobile Devices, Team Leadership, Blackberry, Troubleshooting, Windows, Business Analysis, GSM, Testing, LTE, Vendor Management, UMTS, Project Management, Android, Meeting, Leadership, Performance Management, High Organizational..., Employee Training, Training Delivery, Development & delivery..., Presentations, Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft Outlook, Technical Resource..., Technical Writing, Technical Documentation, Customer Service, Customer Relationship..., Analytical Skills, Team Building, Team-oriented, Virtual Teams, Time Management, Mentoring, Self Directed, Collaboration, Problem Solving, Communication Skills, CRM, NSI, Outlook
Education
Nova Scotia Community College 2013 — 2015
Civil Engineering Technology, Civil Engineering Technology
University of New Brunswick 1998 — 2001
Computer Science
New Brunswick Community College 1993 — 1995
Computer Engineering Technology
Port of Halifax May 2015 - June 2015
Research In Motion / BlackBerry January 2011 - August 2012
Research In Motion / BlackBerry June 2009 - February 2011
Research In Motion / BlackBerry March 2008 - June 2009
Research In Motion / BlackBerry June 2006 - March 2008
xwave / Client Logic November 2001 - June 2006
ICT Group August 2000 - December 2000
Skills
Wireless, Telecommunications, Mobile Devices, Team Leadership, Blackberry, Troubleshooting, Windows, Business Analysis, GSM, Testing, LTE, Vendor Management, UMTS, Project Management, Android, Meeting, Leadership, Performance Management, High Organizational..., Employee Training, Training Delivery, Development & delivery..., Presentations, Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft Outlook, Technical Resource..., Technical Writing, Technical Documentation, Customer Service, Customer Relationship..., Analytical Skills, Team Building, Team-oriented, Virtual Teams, Time Management, Mentoring, Self Directed, Collaboration, Problem Solving, Communication Skills, CRM, NSI, Outlook
Education
Nova Scotia Community College 2013 — 2015
Civil Engineering Technology, Civil Engineering Technology
University of New Brunswick 1998 — 2001
Computer Science
New Brunswick Community College 1993 — 1995
Computer Engineering Technology
Fernando Bojorquez Jr Fernando Bojorquez Jr's ICT Group Experience July 2009 - January 2010
Job Owner at F&A Freight
Industry
Experience
Wholesum Family Farms Inc. April 2015 - Present
F&A Freight June 2014 - Present
Wholesum Family Farms Inc. November 2014 - April 2015
JBS June 2013 - April 2014
Ferbo International Inc August 2007 - May 2012
Southern Great Plains Dairy Consortium May 2011 - June 2011
ICT Group July 2009 - January 2010
Nogales Recreational Center May 2007 - July 2007
Skills
Agriculture, Agribusiness, Operations Management, Meat Processing, Logistics, Sales, Bilingual-English/Spanis..., Animal Husbandry, Transportation, Freight Brokerage, Freight Transportation, Dairy, Beef Cattle, Fresh Produce, Public Speaking, Strategic Planning, Leadership, Food Industry, Inventory Management, Food, Microsoft Excel, Food Safety, Purchasing, Time Management, HACCP, Negotiation, Pricing
Education
University of Arizona 2010 — 2013
Bachelor's Degree, Animal Sciences
Wholesum Family Farms Inc. April 2015 - Present
F&A Freight June 2014 - Present
Wholesum Family Farms Inc. November 2014 - April 2015
JBS June 2013 - April 2014
Ferbo International Inc August 2007 - May 2012
Southern Great Plains Dairy Consortium May 2011 - June 2011
ICT Group July 2009 - January 2010
Nogales Recreational Center May 2007 - July 2007
Skills
Agriculture, Agribusiness, Operations Management, Meat Processing, Logistics, Sales, Bilingual-English/Spanis..., Animal Husbandry, Transportation, Freight Brokerage, Freight Transportation, Dairy, Beef Cattle, Fresh Produce, Public Speaking, Strategic Planning, Leadership, Food Industry, Inventory Management, Food, Microsoft Excel, Food Safety, Purchasing, Time Management, HACCP, Negotiation, Pricing
Education
University of Arizona 2010 — 2013
Bachelor's Degree, Animal Sciences
Dave Vanden Bosch Dave Vanden Bosch's ICT Group Experience 2002 - 2004
Job Senior Site Leader at Amazon
Industry Retail
Experience
Amazon July 2015 - Present
Amazon August 2014 - July 2015
support.com May 2013 - July 2014
support.com September 2012 - May 2013
Dell 2011 - September 2012
Shaw Communications 2011 - 2011
Dell 2010 - 2011
Dell 2008 - 2010
Dell Canada 2005 - 2008
ICT Group 2002 - 2004
Skills
Customer Experience, Cross-functional Team..., Executive Management, Telecommunications, Technology..., Technology Planning, Change Management, Supply Chain Operations, Employee Engagement, Operations Management, CRM, Business Development, Management, Business Process..., Training, SaaS, Business Intelligence, Strategic Planning, Process Improvement, Coaching, Human Resources, Leadership, Six Sigma, Outsourcing, Project Management, IT Strategy, Recruiting, Integration, Talent Management, Call Centers, Start-ups, Strategy, Business Process, Team Building, Quality Assurance, Enterprise Software, Call Center, IT Service Management, Service Delivery, Team Leadership
Education
University of Guelph 1984 — 1989
Bachelor of Science in Agriculture
Amazon July 2015 - Present
Amazon August 2014 - July 2015
support.com May 2013 - July 2014
support.com September 2012 - May 2013
Dell 2011 - September 2012
Shaw Communications 2011 - 2011
Dell 2010 - 2011
Dell 2008 - 2010
Dell Canada 2005 - 2008
ICT Group 2002 - 2004
Skills
Customer Experience, Cross-functional Team..., Executive Management, Telecommunications, Technology..., Technology Planning, Change Management, Supply Chain Operations, Employee Engagement, Operations Management, CRM, Business Development, Management, Business Process..., Training, SaaS, Business Intelligence, Strategic Planning, Process Improvement, Coaching, Human Resources, Leadership, Six Sigma, Outsourcing, Project Management, IT Strategy, Recruiting, Integration, Talent Management, Call Centers, Start-ups, Strategy, Business Process, Team Building, Quality Assurance, Enterprise Software, Call Center, IT Service Management, Service Delivery, Team Leadership
Education
University of Guelph 1984 — 1989
Bachelor of Science in Agriculture
Faina Klyuzman Faina Klyuzman's ICT Group Experience October 2000 - May 2002
Job Talent Acquisition at Harte Hanks
Industry Staffing and Recruiting
Experience
Harte Hanks May 2015 - Present
AWeber Communications, Inc. November 2010 - April 2015
Worlco Computer Resources October 2007 - November 2010
SEI Investments January 2005 - September 2007
Willow Grove Bank June 2002 - December 2004
ICT Group October 2000 - May 2002
Skills
Talent Scouting, Technical Recruiting, Internet Recruiting, Cold Calling, Hiring, Contract Recruitment, Recruiting, Account Management, Human Resources, User Experience, Executive Search, Talent Acquisition, Applicant Tracking..., Consulting, Team Building, Information Technology, Vendor Management, Talent Management, Interviews, Staffing Services, Benefits Negotiation, Staff Augmentation, Screening, Onboarding, College Recruiting, Sourcing, Web Applications, Permanent Placement, Management, Networking, Email Marketing, Business Development, Screening Resumes
Education
Temple University - Fox School of Business and Management 2001 — 2005
Bachelor of Business Administration
Harte Hanks May 2015 - Present
AWeber Communications, Inc. November 2010 - April 2015
Worlco Computer Resources October 2007 - November 2010
SEI Investments January 2005 - September 2007
Willow Grove Bank June 2002 - December 2004
ICT Group October 2000 - May 2002
Skills
Talent Scouting, Technical Recruiting, Internet Recruiting, Cold Calling, Hiring, Contract Recruitment, Recruiting, Account Management, Human Resources, User Experience, Executive Search, Talent Acquisition, Applicant Tracking..., Consulting, Team Building, Information Technology, Vendor Management, Talent Management, Interviews, Staffing Services, Benefits Negotiation, Staff Augmentation, Screening, Onboarding, College Recruiting, Sourcing, Web Applications, Permanent Placement, Management, Networking, Email Marketing, Business Development, Screening Resumes
Education
Temple University - Fox School of Business and Management 2001 — 2005
Bachelor of Business Administration
Brandon Lasowski Brandon Lasowski's ICT Group Experience January 2003 - January 2005
Job Financial Center Manager at Bank of America
Industry Retail
Experience
Bank of America March 2015 - Present
Best Buy October 2012 - March 2015
Best Buy March 2009 - October 2012
Army National Guard April 2006 - April 2012
Best Buy March 2007 - March 2009
Target January 2005 - January 2007
ECS Printing January 2000 - January 2007
ICT Group January 2003 - January 2005
Movie Gallery May 2000 - October 2003
Skills
P&L Management, Public Speaking, Leadership Development, Sales Leadership..., Customer Experience..., Data Analysis, Driving Results, Microsoft Excel, Loss Prevention, Sales Management, Merchandising, Sales, Store Management, Retail, Leadership, Sales Operations, Big Box, Time Management, Planograms, Business Planning, Employee Engagement, Customer Service, Process Scheduler
Education
University of Central Arkansas 2002 — 2003
Bank of America March 2015 - Present
Best Buy October 2012 - March 2015
Best Buy March 2009 - October 2012
Army National Guard April 2006 - April 2012
Best Buy March 2007 - March 2009
Target January 2005 - January 2007
ECS Printing January 2000 - January 2007
ICT Group January 2003 - January 2005
Movie Gallery May 2000 - October 2003
Skills
P&L Management, Public Speaking, Leadership Development, Sales Leadership..., Customer Experience..., Data Analysis, Driving Results, Microsoft Excel, Loss Prevention, Sales Management, Merchandising, Sales, Store Management, Retail, Leadership, Sales Operations, Big Box, Time Management, Planograms, Business Planning, Employee Engagement, Customer Service, Process Scheduler
Education
University of Central Arkansas 2002 — 2003
Justin Gosnell Justin Gosnell's ICT Group Experience October 2007 - October 2009
Job
Industry
Experience
Hewlett-Packard July 2011 - July 2013
Steve Magie for State Representative August 2010 - November 2010
Bill Halter for U.S. Senate April 2010 - June 2010
Change That Works November 2009 - March 2010
ICT Group October 2007 - October 2009
ICT Group October 2006 - October 2007
ICT Group May 2004 - October 2006
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Public Speaking, Customer Service, Event Planning, Fundraising, Social Media, Community Outreach, Strategic Planning, Windows, English, Research, Teaching, HTML, Negotiation, Social Networking, Photoshop, Microsoft Word, Budgets, Volunteer Management, Outlook
Education
University of Central Arkansas 2003 — 2005
Bachelor of Arts (BA), Political Science
University of Arkansas Community College-Morrilton 2001 — 2003
Associate's degree, No specific study
Hewlett-Packard July 2011 - July 2013
Steve Magie for State Representative August 2010 - November 2010
Bill Halter for U.S. Senate April 2010 - June 2010
Change That Works November 2009 - March 2010
ICT Group October 2007 - October 2009
ICT Group October 2006 - October 2007
ICT Group May 2004 - October 2006
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Public Speaking, Customer Service, Event Planning, Fundraising, Social Media, Community Outreach, Strategic Planning, Windows, English, Research, Teaching, HTML, Negotiation, Social Networking, Photoshop, Microsoft Word, Budgets, Volunteer Management, Outlook
Education
University of Central Arkansas 2003 — 2005
Bachelor of Arts (BA), Political Science
University of Arkansas Community College-Morrilton 2001 — 2003
Associate's degree, No specific study
Alison Siegfried's ICT Group Experience May 2009 - August 2009
Job Customer Administration Analyst at Teva Pharmaceuticals
Industry Pharmaceuticals
Experience
Teva Pharmaceuticals September 2014 - Present
Teva Pharmaceuticals June 2013 - September 2014
Teva Pharmaceuticals September 2012 - June 2013
Teva Pharmaceuticals June 2010 - September 2012
ICT Group May 2009 - August 2009
CBIZ MHM, LLC May 2007 - August 2007
Skills
Analysis, Auditing, Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Sarbanes-Oxley Act, Microsoft Word, Data Analysis, Accruals, Internal Audit, SOX Compliancy, Incentives, Differential Equations, Differential, SOP development, Recalls, Returns, Rebates, Pharmaceutical Industry, Oracle, Essbase
Education
La Salle University 2012 — 2014
Master of Business Administration (MBA), Marketing
La Salle University 2006 — 2010
Bachelor of Science, Finance & Management Dual Major
Teva Pharmaceuticals September 2014 - Present
Teva Pharmaceuticals June 2013 - September 2014
Teva Pharmaceuticals September 2012 - June 2013
Teva Pharmaceuticals June 2010 - September 2012
ICT Group May 2009 - August 2009
CBIZ MHM, LLC May 2007 - August 2007
Skills
Analysis, Auditing, Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Sarbanes-Oxley Act, Microsoft Word, Data Analysis, Accruals, Internal Audit, SOX Compliancy, Incentives, Differential Equations, Differential, SOP development, Recalls, Returns, Rebates, Pharmaceutical Industry, Oracle, Essbase
Education
La Salle University 2012 — 2014
Master of Business Administration (MBA), Marketing
La Salle University 2006 — 2010
Bachelor of Science, Finance & Management Dual Major
Shawn Ortiz Shawn Ortiz's ICT Group Experience January 2005 - April 2007
Job "Actively Listen, Be Openminded, Be Coachable, Motivate & Inspire!" ~ SO
Industry Telecommunications
Experience
Pikes Peak Community College January 2011 - Present
Westwood College March 2008 - September 2010
ICT Group January 2005 - April 2007
Skills
Bilingual, Long-term Customer..., Quality Management, Strategic Selling, Sales, Training, Business Development, Presentations, Communication, Pipelines
Education
Pikes Peak Community College 2011 — 2013
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Westwood College Online 2007 — 2010
Pikes Peak Community College January 2011 - Present
Westwood College March 2008 - September 2010
ICT Group January 2005 - April 2007
Skills
Bilingual, Long-term Customer..., Quality Management, Strategic Selling, Sales, Training, Business Development, Presentations, Communication, Pipelines
Education
Pikes Peak Community College 2011 — 2013
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Westwood College Online 2007 — 2010
Fallon Szarko's ICT Group Experience June 2003 - August 2003
Job Senior Education Consultant at Allstate
Industry Insurance
Experience
Allstate June 2014 - Present
Allstate Insurance July 2007 - June 2014
Allstate Insurance February 2013 - April 2013
Allstate Insurance August 2011 - May 2012
Allstate Insurance May 2006 - July 2007
Allstate Insurance May 2004 - May 2006
ICT Group June 2003 - August 2003
American Red Cross May 2002 - August 2002
Skills
Insurance, Property & Casualty..., Leadership, Management, Instructor-led Training, Liability, Customer Service, Adult Education, Instructional Design, E-Learning, Project Management, Camtasia, WebEx, Life & Health Insurance..., Online Training, Blackboard, Corporate Finance, Audacity, Learning Management..., Microsoft Office, SumTotal, SAP, Articulate Storyline, SuccessFactors
Education
La Salle University - School of Business Administration 2005 — 2012
MBA, Finance
Ursinus College 2000 — 2004
B.A., English
Allstate June 2014 - Present
Allstate Insurance July 2007 - June 2014
Allstate Insurance February 2013 - April 2013
Allstate Insurance August 2011 - May 2012
Allstate Insurance May 2006 - July 2007
Allstate Insurance May 2004 - May 2006
ICT Group June 2003 - August 2003
American Red Cross May 2002 - August 2002
Skills
Insurance, Property & Casualty..., Leadership, Management, Instructor-led Training, Liability, Customer Service, Adult Education, Instructional Design, E-Learning, Project Management, Camtasia, WebEx, Life & Health Insurance..., Online Training, Blackboard, Corporate Finance, Audacity, Learning Management..., Microsoft Office, SumTotal, SAP, Articulate Storyline, SuccessFactors
Education
La Salle University - School of Business Administration 2005 — 2012
MBA, Finance
Ursinus College 2000 — 2004
B.A., English
Joseph Wahler Joseph Wahler's ICT Group Experience 1993 - 1996
Job Director of Sales & Recruiting
Industry Staffing and Recruiting
Experience
Fahrenheit IT, a division of Global Employment Solutions October 2012 - Present
The Enosys Group March 2009 - July 2012
Robert Half International July 2006 - March 2009
Starpoint Solutions 1999 - 2006
TeleSpectrum Worldwide 1996 - 1999
ICT Group 1993 - 1996
Skills
Technical Recruiting, Talent Acquisition, Recruiting, Staffing Services, CRM, Business Development, Consulting, Management, Leadership, Vendor Management, Temporary Placement, Performance Management, Outsourcing, Interviews, Strategy, Sales Management, Business Analysis, Human Resources, Talent Management, Account Management, Applicant Tracking..., Training, Staff Augmentation, Call Center, Executive Search, Internet Recruiting, Permanent Placement, Contract Recruitment, Program Management, Management Consulting, Business Planning, Temporary Staffing, Hiring, Sales, Quality Assurance, Corporate Branding, Direct Sales, Staff Management, Enterprise Software, Sourcing, Branch Management, Client Services, Profit Improvement, Requirements..., Human Capital Management, Creative Problem Solving, ERP, IT Outsourcing, Regional Development, Staffing Plans
Education
University of Phoenix 2001 — 2005
Bachelors, Business Management
Temple University
Business Administration
Fahrenheit IT, a division of Global Employment Solutions October 2012 - Present
The Enosys Group March 2009 - July 2012
Robert Half International July 2006 - March 2009
Starpoint Solutions 1999 - 2006
TeleSpectrum Worldwide 1996 - 1999
ICT Group 1993 - 1996
Skills
Technical Recruiting, Talent Acquisition, Recruiting, Staffing Services, CRM, Business Development, Consulting, Management, Leadership, Vendor Management, Temporary Placement, Performance Management, Outsourcing, Interviews, Strategy, Sales Management, Business Analysis, Human Resources, Talent Management, Account Management, Applicant Tracking..., Training, Staff Augmentation, Call Center, Executive Search, Internet Recruiting, Permanent Placement, Contract Recruitment, Program Management, Management Consulting, Business Planning, Temporary Staffing, Hiring, Sales, Quality Assurance, Corporate Branding, Direct Sales, Staff Management, Enterprise Software, Sourcing, Branch Management, Client Services, Profit Improvement, Requirements..., Human Capital Management, Creative Problem Solving, ERP, IT Outsourcing, Regional Development, Staffing Plans
Education
University of Phoenix 2001 — 2005
Bachelors, Business Management
Temple University
Business Administration
Craig Butkiewicz Craig Butkiewicz's ICT Group Experience August 1995 - December 1996
Job "Make It Happen Servant Leader"
Industry Legal Services
Experience
Pre-Paid Legal Services, Inc. June 2009 - Present
APS Healthcare Inc. May 2008 - June 2009
American Health Holding, Inc. November 2006 - April 2008
Mount Carmel Health System March 2003 - November 2006
Pilkington N.A., Inc. July 2001 - September 2002
GE Capital Penske Logistics Global Automotive January 2000 - June 2001
GE Corporate – GE Automotive July 1998 - December 1999
GE Capital TIP January 1997 - July 1998
ICT Group August 1995 - December 1996
Commonwealth Long Distance Co. August 1994 - July 1995
Education
Ohio Dominican University 2004 — 2006
MBA
La Salle University 1987 — 1991
BS, Accounting
Pre-Paid Legal Services, Inc. June 2009 - Present
APS Healthcare Inc. May 2008 - June 2009
American Health Holding, Inc. November 2006 - April 2008
Mount Carmel Health System March 2003 - November 2006
Pilkington N.A., Inc. July 2001 - September 2002
GE Capital Penske Logistics Global Automotive January 2000 - June 2001
GE Corporate – GE Automotive July 1998 - December 1999
GE Capital TIP January 1997 - July 1998
ICT Group August 1995 - December 1996
Commonwealth Long Distance Co. August 1994 - July 1995
Education
Ohio Dominican University 2004 — 2006
MBA
La Salle University 1987 — 1991
BS, Accounting
Deborah Wobker Deborah Wobker's ICT Group Experience July 2007 - July 2008
Job Financial Councelor for St. John Hospital Berryville, Arkansas
Industry Financial Services
Experience
St. Johns Hospital Berryville, Arkansas October 2010 - Present
ICT Group July 2007 - July 2008
Education
Kaplan University 2008 — 2009
Post Bacc in Paralegal Ceritification, Paralegal Studies
University of Central Arkansas 2005 — 2008
B.S., History/Sociology
North Arkansas College 2001 — 2004
Transfer
St. Johns Hospital Berryville, Arkansas October 2010 - Present
ICT Group July 2007 - July 2008
Education
Kaplan University 2008 — 2009
Post Bacc in Paralegal Ceritification, Paralegal Studies
University of Central Arkansas 2005 — 2008
B.S., History/Sociology
North Arkansas College 2001 — 2004
Transfer
Lisa Kuloszewski Lisa Kuloszewski's ICT Group Experience March 1999 - February 2010
Job Director Account Management at Sykes Enterprises, Inc.
Industry Telecommunications
Experience
Sykes Enterprises, Inc. September 2015 - Present
Sykes December 2010 - September 2015
Bryant & Stratton College Online July 2010 - December 2010
Sykes Enterprises, Inc February 2010 - May 2010
ICT Group March 1999 - February 2010
Skills
Call Center, Call Centers, Workforce Management, Outsourcing, Customer Satisfaction, Contact Centers, Vendor Management, Inbound Marketing, BPO, Customer Experience, Process Improvement, CRM, Telecommunications, Customer Retention, Quality Assurance, Operations Management, Call Center Development, Team Management, Lead Generation, Team Leadership, Management, Account Management, Leadership, Performance Management, Telemarketing, IVR, Business Development, Business Process..., Cross-functional Team..., Training, Coaching, Salesforce.com, Avaya
Education
Penn State University 1982 — 1986
BS, Marketing
Sykes Enterprises, Inc. September 2015 - Present
Sykes December 2010 - September 2015
Bryant & Stratton College Online July 2010 - December 2010
Sykes Enterprises, Inc February 2010 - May 2010
ICT Group March 1999 - February 2010
Skills
Call Center, Call Centers, Workforce Management, Outsourcing, Customer Satisfaction, Contact Centers, Vendor Management, Inbound Marketing, BPO, Customer Experience, Process Improvement, CRM, Telecommunications, Customer Retention, Quality Assurance, Operations Management, Call Center Development, Team Management, Lead Generation, Team Leadership, Management, Account Management, Leadership, Performance Management, Telemarketing, IVR, Business Development, Business Process..., Cross-functional Team..., Training, Coaching, Salesforce.com, Avaya
Education
Penn State University 1982 — 1986
BS, Marketing
Jay Buttram Jay Buttram's ICT Group Experience September 1998 - March 2001
Job Key Accounts Manager at Airgas Retail Solutions
Industry Retail
Experience
Airgas Retail Solutions June 2010 - Present
Kelly Services - Tampa, FL October 2009 - January 2010
PMSI, Inc. July 2002 - June 2009
Manpower - Ford Credit September 2001 - June 2002
ICT Group September 1998 - March 2001
Education
Ringling College of Art and Design 1980 — 1983
BFA, Graphic Design & Marketing
Airgas Retail Solutions June 2010 - Present
Kelly Services - Tampa, FL October 2009 - January 2010
PMSI, Inc. July 2002 - June 2009
Manpower - Ford Credit September 2001 - June 2002
ICT Group September 1998 - March 2001
Education
Ringling College of Art and Design 1980 — 1983
BFA, Graphic Design & Marketing
Mario Smith's ICT Group Experience October 2004 - October 2005
Job National Workforce Planning Manager at Comcast
Industry Telecommunications
Experience
Comcast March 2015 - Present
FedEx January 2011 - March 2015
Charter Communications June 2010 - January 2011
Charter Communications October 2005 - July 2010
ICT Group October 2004 - October 2005
Shop At Home Network January 2003 - October 2004
First American/AmSouth Bank September 2001 - February 2002
First American/AmSouth Bank January 1997 - February 2002
Skills
Call Center, Workforce Management, Forecasting, Scheduling, Analysis, Metrics, Customer Service, Customer Experience, Capacity Planning, Customer Relations, Problem Solving, Customer Satisfaction, Excel, Team Building, Outlook, Access, Avaya, PowerPoint, Strategic Planning, Vendor Management, Operations Management, Microsoft Office, Word, Data Analysis, Vendor Relations, Coaching, Planning, Inbound, People Management, Supervisory Skills, Mentoring, SLA, Windows, Performance Management, Call Centers, Management, Process Improvement, Training, Analytics, Team Leadership, Customer Retention, Contact Centers, Software Documentation, Employee Relations, Salesforce.com, Business Analysis, Project Planning, Cross-functional Team..., Process Scheduler
Education
Middle Tennessee State University 1996 — 2004
B.A, Business Administration Major Computer Information Systems
Whitehaven High 1990 — 1993
Diploma, Marketing
Comcast March 2015 - Present
FedEx January 2011 - March 2015
Charter Communications June 2010 - January 2011
Charter Communications October 2005 - July 2010
ICT Group October 2004 - October 2005
Shop At Home Network January 2003 - October 2004
First American/AmSouth Bank September 2001 - February 2002
First American/AmSouth Bank January 1997 - February 2002
Skills
Call Center, Workforce Management, Forecasting, Scheduling, Analysis, Metrics, Customer Service, Customer Experience, Capacity Planning, Customer Relations, Problem Solving, Customer Satisfaction, Excel, Team Building, Outlook, Access, Avaya, PowerPoint, Strategic Planning, Vendor Management, Operations Management, Microsoft Office, Word, Data Analysis, Vendor Relations, Coaching, Planning, Inbound, People Management, Supervisory Skills, Mentoring, SLA, Windows, Performance Management, Call Centers, Management, Process Improvement, Training, Analytics, Team Leadership, Customer Retention, Contact Centers, Software Documentation, Employee Relations, Salesforce.com, Business Analysis, Project Planning, Cross-functional Team..., Process Scheduler
Education
Middle Tennessee State University 1996 — 2004
B.A, Business Administration Major Computer Information Systems
Whitehaven High 1990 — 1993
Diploma, Marketing
Rachel Macha's ICT Group Experience 2008 - 2010
Job Senior Executive Client Engagement
Industry Information Technology and Services
Experience
ClickFox February 2015 - Present
Evolv, Inc. October 2012 - November 2014
Protocol Global Solutions 2010 - 2012
ICT Group 2008 - 2010
Regulatory DataCorp. 2007 - 2008
VisionQuest Inc. 2006 - 2007
Convergys 2005 - 2006
PRC, LLC 1996 - 2005
SafeCard Services, Inc. 1994 - 1996
AT&T 1984 - 1994
Skills
Key Account Management, Sales Management, Marketing Strategy, Product Marketing, Sales Process, Corporate Communications, Corporate Identity, Business Planning, Problem Solving, Market Analysis, Strategic Partnerships, Strategic Planning, CRM, Strategy, SaaS, Business Development, New Business Development, Executive Management, Leadership, Mergers & Acquisitions, Integrated Marketing, Outsourcing, Call Centers, B2B, Management, Business Strategy, Account Management, Product Management, Sales, Marketing, Program Management, Change Management
Education
Northwestern University - Kellogg School of Management
MM
Wilmington College
BS
ClickFox February 2015 - Present
Evolv, Inc. October 2012 - November 2014
Protocol Global Solutions 2010 - 2012
ICT Group 2008 - 2010
Regulatory DataCorp. 2007 - 2008
VisionQuest Inc. 2006 - 2007
Convergys 2005 - 2006
PRC, LLC 1996 - 2005
SafeCard Services, Inc. 1994 - 1996
AT&T 1984 - 1994
Skills
Key Account Management, Sales Management, Marketing Strategy, Product Marketing, Sales Process, Corporate Communications, Corporate Identity, Business Planning, Problem Solving, Market Analysis, Strategic Partnerships, Strategic Planning, CRM, Strategy, SaaS, Business Development, New Business Development, Executive Management, Leadership, Mergers & Acquisitions, Integrated Marketing, Outsourcing, Call Centers, B2B, Management, Business Strategy, Account Management, Product Management, Sales, Marketing, Program Management, Change Management
Education
Northwestern University - Kellogg School of Management
MM
Wilmington College
BS
Sue Ulintz Mosovich's ICT Group Experience July 2000 - October 2001
Job
Industry Computer Software
Experience
Arcserve July 2015 - Present
CA Technologies September 2012 - July 2014
CA, Inc January 2010 - October 2012
Computer Associates May 2007 - May 2010
CA September 2006 - May 2007
Computer Associates October 2001 - October 2006
ICT Group July 2000 - October 2001
Inlingua, Bangkok Thailand September 1999 - May 2000
Avnet 1995 - 1999
Ingram Micro 1992 - 1995
Skills
Pre-sales, Channel, Channel Partners, Enterprise Software, SaaS, Cloud Computing, Solution Selling, Virtualization, Storage, Salesforce.com, Managed Services, Identity Management, Professional Services, Systems Management, Enterprise Architecture, Strategic Partnerships, Cisco Technologies, Disaster Recovery, High Availability, Security, VMware, Data Center, Servers, Storage Area Networks, IT Strategy, CRM, Program Management, Storage Management, Sales Enablement, Lead Generation, HP, Software Industry, Strategy, Business Alliances, Sales, Demand Generation, Go-to-market Strategy, Partner Management, SAN, Management, Sales Process, Account Management
Education
Sarah Lawrence College 1986 — 1990
BA
Arcserve July 2015 - Present
CA Technologies September 2012 - July 2014
CA, Inc January 2010 - October 2012
Computer Associates May 2007 - May 2010
CA September 2006 - May 2007
Computer Associates October 2001 - October 2006
ICT Group July 2000 - October 2001
Inlingua, Bangkok Thailand September 1999 - May 2000
Avnet 1995 - 1999
Ingram Micro 1992 - 1995
Skills
Pre-sales, Channel, Channel Partners, Enterprise Software, SaaS, Cloud Computing, Solution Selling, Virtualization, Storage, Salesforce.com, Managed Services, Identity Management, Professional Services, Systems Management, Enterprise Architecture, Strategic Partnerships, Cisco Technologies, Disaster Recovery, High Availability, Security, VMware, Data Center, Servers, Storage Area Networks, IT Strategy, CRM, Program Management, Storage Management, Sales Enablement, Lead Generation, HP, Software Industry, Strategy, Business Alliances, Sales, Demand Generation, Go-to-market Strategy, Partner Management, SAN, Management, Sales Process, Account Management
Education
Sarah Lawrence College 1986 — 1990
BA
Pamela Drager's ICT Group Experience April 2002 - August 2006
Job Manager, eLearning/Instructional Design Healthcare Vertical at Sutherland Global Services
Industry Professional Training & Coaching
Experience
Sutherland Global Services April 2015 - Present
Sykes February 2010 - April 2015
ICT Group Inc. August 2006 - February 2010
ICT Group April 2002 - August 2006
Telespectrum Worldwide November 2000 - October 2001
Fleet Credit Card Services December 1999 - November 2000
Fleet Credit Card Services 1994 - 1999
Skills
Instructional Design, Team Leadership, Instructor-led Training, Training, E-Learning, Staff Development, Training Delivery, Adult Education, Blended Learning, Organizational..., Performance Improvement, Employee Training, Performance Management, Process Improvement, Employee Engagement, Coaching, Curriculum Design, Call Centers, Leadership Development, Hands-on Training, Learning Management..., Needs Analysis
Education
La Salle University 2010 — 2013
Masters, Instructional Technology Management
Temple University 1990 — 1994
B.S., Elementary Education
Sutherland Global Services April 2015 - Present
Sykes February 2010 - April 2015
ICT Group Inc. August 2006 - February 2010
ICT Group April 2002 - August 2006
Telespectrum Worldwide November 2000 - October 2001
Fleet Credit Card Services December 1999 - November 2000
Fleet Credit Card Services 1994 - 1999
Skills
Instructional Design, Team Leadership, Instructor-led Training, Training, E-Learning, Staff Development, Training Delivery, Adult Education, Blended Learning, Organizational..., Performance Improvement, Employee Training, Performance Management, Process Improvement, Employee Engagement, Coaching, Curriculum Design, Call Centers, Leadership Development, Hands-on Training, Learning Management..., Needs Analysis
Education
La Salle University 2010 — 2013
Masters, Instructional Technology Management
Temple University 1990 — 1994
B.S., Elementary Education
Traci Wasser's ICT Group Experience 1992 - 1996
Job Direct Marketing/Customer Relationship Marketing Professional
Industry Marketing and Advertising
Experience
Mercury Media September 2014 - Present
The Agency Inside, a Harte Hanks Company March 2011 - June 2014
Harte-Hanks Direct August 2005 - March 2011
CFM Direct / Merkle Inc. 2001 - 2004
DMW Worldwide November 1999 - January 2001
ICT Group 1992 - 1996
Skills
Database Marketing, Direct Marketing, Account Management, Direct Mail, Advertising, Email Marketing, Integrated Marketing, Social Media Marketing, Lead Generation, Creative Direction, Customer Retention, B2B, Interactive Marketing, Relationship Marketing, Mobile Marketing, Marketing, Digital Marketing
Education
Pennsylvania State University 1985 — 1989
Bachelor of Arts, Mass Communication
Pennsylvania State University-Erie Campus 1985 — 1988
BA, Communications
Mercury Media September 2014 - Present
The Agency Inside, a Harte Hanks Company March 2011 - June 2014
Harte-Hanks Direct August 2005 - March 2011
CFM Direct / Merkle Inc. 2001 - 2004
DMW Worldwide November 1999 - January 2001
ICT Group 1992 - 1996
Skills
Database Marketing, Direct Marketing, Account Management, Direct Mail, Advertising, Email Marketing, Integrated Marketing, Social Media Marketing, Lead Generation, Creative Direction, Customer Retention, B2B, Interactive Marketing, Relationship Marketing, Mobile Marketing, Marketing, Digital Marketing
Education
Pennsylvania State University 1985 — 1989
Bachelor of Arts, Mass Communication
Pennsylvania State University-Erie Campus 1985 — 1988
BA, Communications
Satish Maduri's ICT Group Experience 2000 - 2003
Job Director Data Management at Janssen, Pharmaceutical Companies of Johnson and Johnson
Industry Health, Wellness and Fitness
Experience
Janssen, Pharmaceutical Companies of Johnson and Johnson February 2013 - Present
Johnson & Johnson October 2003 - January 2013
ICT Group 2000 - 2003
Silverline Technologies 1996 - 2000
Skills
Business Intelligence, Data Warehouse..., Vendor Management, Data Management, Master Data Management, SDLC, Project Management, CRM, Pharmaceutical Industry, Enterprise Architecture, Program Management, Data Modeling, ETL, Oracle, Data Integration, Informatica, Cross-functional Team..., Analytics, Data Warehousing, IT Strategy
Education
New York Institute of Technology (NYIT) 2007 — 2009
Masters of Business Administration (MBA) with distinction, Business Administration and Management, General
Nagpur University 1991 — 1995
Bachelors in Engineering with distinction, Engineering
Janssen, Pharmaceutical Companies of Johnson and Johnson February 2013 - Present
Johnson & Johnson October 2003 - January 2013
ICT Group 2000 - 2003
Silverline Technologies 1996 - 2000
Skills
Business Intelligence, Data Warehouse..., Vendor Management, Data Management, Master Data Management, SDLC, Project Management, CRM, Pharmaceutical Industry, Enterprise Architecture, Program Management, Data Modeling, ETL, Oracle, Data Integration, Informatica, Cross-functional Team..., Analytics, Data Warehousing, IT Strategy
Education
New York Institute of Technology (NYIT) 2007 — 2009
Masters of Business Administration (MBA) with distinction, Business Administration and Management, General
Nagpur University 1991 — 1995
Bachelors in Engineering with distinction, Engineering
Scott Horvath's ICT Group Experience April 2006 - March 2010
Job Resource Management Leader
Industry Outsourcing/Offshoring
Experience
AOL April 2014 - Present
Comcast May 2012 - October 2012
Cigna 2011 - 2012
ICT Group April 2006 - March 2010
America Online May 2003 - April 2006
Prudential Financial November 1997 - September 2002
Merrill Lynch August 1994 - November 1997
US Army May 1988 - May 1996
Skills
Vendor Management, Process Improvement, Call Centers, Outsourcing, Customer Experience, CRM, Program Management, Leadership, Operations Management, Performance Management
Education
The College of New Jersey 1989 — 1993
BS
AOL April 2014 - Present
Comcast May 2012 - October 2012
Cigna 2011 - 2012
ICT Group April 2006 - March 2010
America Online May 2003 - April 2006
Prudential Financial November 1997 - September 2002
Merrill Lynch August 1994 - November 1997
US Army May 1988 - May 1996
Skills
Vendor Management, Process Improvement, Call Centers, Outsourcing, Customer Experience, CRM, Program Management, Leadership, Operations Management, Performance Management
Education
The College of New Jersey 1989 — 1993
BS
Brendan Collins's ICT Group Experience 2002 - 2005
Job Manager, Contact Center Hub, Worldwide Commerical Operations at BristolMyers Squibb
Industry Pharmaceuticals
Experience
Bristol-Myers Squibb May 2013 - Present
Stafford Communications, Inc. March 2005 - May 2013
ICT Group 2002 - 2005
DialAmerica Marketing 2001 - 2003
Lenfest Group 1998 - 2001
Skills
Account Management, Customer Relations, Strategic Planning, Problem Solving, Customer Service, Project Management, Vendor Management, Call Centers, Team Leadership, Marketing, Marketing Strategy, Cross-functional Team..., Business Development, Process Improvement, CRM, Leadership, Customer Satisfaction, Management, Sales, Program Management
Education
Mount St. Mary's University 1994 — 1998
BS, Business
Bristol-Myers Squibb May 2013 - Present
Stafford Communications, Inc. March 2005 - May 2013
ICT Group 2002 - 2005
DialAmerica Marketing 2001 - 2003
Lenfest Group 1998 - 2001
Skills
Account Management, Customer Relations, Strategic Planning, Problem Solving, Customer Service, Project Management, Vendor Management, Call Centers, Team Leadership, Marketing, Marketing Strategy, Cross-functional Team..., Business Development, Process Improvement, CRM, Leadership, Customer Satisfaction, Management, Sales, Program Management
Education
Mount St. Mary's University 1994 — 1998
BS, Business
Billie Persons's ICT Group Experience May 1994 - January 2010
Job Global Account Operations Manager at Sykes Enterprise
Industry Financial Services
Experience
Sykes Enterprise February 2010 - Present
ICT Group May 1994 - January 2010
Sassy Design Group August 2001 - July 2003
ICT Group May 1997 - March 1999
ICT Group May 1994 - May 1997
Skills
Program Management, Management, Call Center, Databases, Microsoft Excel, Customer Experience, Leadership, Software Documentation, Vendor Management, PowerPoint, Process Improvement, Call Centers, Operations Management, Outsourcing, Customer Satisfaction, CRM
Education
State University of New York College at Fredonia 1989 — 1993
Bachelor of Science, Business Admin/ Marketing
Cattaraugus Central High School 1985 — 1989
Business
Sykes Enterprise February 2010 - Present
ICT Group May 1994 - January 2010
Sassy Design Group August 2001 - July 2003
ICT Group May 1997 - March 1999
ICT Group May 1994 - May 1997
Skills
Program Management, Management, Call Center, Databases, Microsoft Excel, Customer Experience, Leadership, Software Documentation, Vendor Management, PowerPoint, Process Improvement, Call Centers, Operations Management, Outsourcing, Customer Satisfaction, CRM
Education
State University of New York College at Fredonia 1989 — 1993
Bachelor of Science, Business Admin/ Marketing
Cattaraugus Central High School 1985 — 1989
Business
Angela Glielmi's ICT Group Experience September 1989 - Present
Job Program Manager at ICT Group
Industry Program Development
Experience
ICT Group September 1989 - Present
Education
Rosemont College 1994 — 1996
ICT Group September 1989 - Present
Education
Rosemont College 1994 — 1996
Harold Krakovitz's ICT Group Experience February 1985 - January 2009
Job Senior Loan Officer at Quaker State Commercial Finance
Industry Market Research
Experience
Quaker State Commercial Finance January 2009 - Present
ICT Group February 1985 - January 2009
Intersearch 1976 - 1984
Intersearch Corp (now TNS) 1976 - 1984
Skills
Call Center, BPO, Call Centers, Customer Satisfaction, Selling, Customer Experience, Sales, Outsourcing, Market Research, CRM, Telemarketing, Account Management, Team Management, Lead Generation, Customer Retention, Strategic Planning, Leadership, Management, Business Development, Inbound Marketing, Analytics, Vendor Management, Sales Process
Education
Rowan University 1977 — 1982
Quaker State Commercial Finance January 2009 - Present
ICT Group February 1985 - January 2009
Intersearch 1976 - 1984
Intersearch Corp (now TNS) 1976 - 1984
Skills
Call Center, BPO, Call Centers, Customer Satisfaction, Selling, Customer Experience, Sales, Outsourcing, Market Research, CRM, Telemarketing, Account Management, Team Management, Lead Generation, Customer Retention, Strategic Planning, Leadership, Management, Business Development, Inbound Marketing, Analytics, Vendor Management, Sales Process
Education
Rowan University 1977 — 1982
Nick Schauder's ICT Group Experience January 1993 - January 2010
Job Global Account Executive at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2011 - Present
Brady Corporation January 2010 - January 2011
ICT Group January 1993 - January 2010
Skills
BPO, Call Center, Vendor Management, Leadership, Call Centers, Outsourcing, Inbound Marketing, Technical Support, Workforce Management, Customer Experience, B2B, Account Management, Customer Retention, Customer Satisfaction, Management, Process Improvement
Education
Shippensburg University of Pennsylvania 1986 — 1990
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Convergys January 2011 - Present
Brady Corporation January 2010 - January 2011
ICT Group January 1993 - January 2010
Skills
BPO, Call Center, Vendor Management, Leadership, Call Centers, Outsourcing, Inbound Marketing, Technical Support, Workforce Management, Customer Experience, B2B, Account Management, Customer Retention, Customer Satisfaction, Management, Process Improvement
Education
Shippensburg University of Pennsylvania 1986 — 1990
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
John S Cella, PMP's ICT Group Experience January 2001 - January 2005
Job Project Manager II at Guardian Life
Industry Insurance
Experience
Guardian Life January 2015 - Present
The Guardian Life Insurance Company of America February 2011 - Present
Guardian Life Insurance Company June 2008 - February 2011
2005-2008Telerex Marketing Inc December 2005 - June 2008
ICT Group January 2001 - January 2005
various January 1978 - January 2001
DigitalAccess, Inc. 1999 - 2000
Philadelphia Inquirer January 1996 - January 1999
Betz Dearborn 1994 - 1999
Hercules January 1990 - January 1996
Skills
Vendor Management, Call Center, Software Development, Integration, Process Improvement, Cross-functional Team..., Call Centers, PMP, Business Analysis, SDLC, Security, Strategy, Team Building, Project Management, Business Process, PMO, Management, Leadership, Six Sigma, Project Planning, Project Portfolio..., Analysis, Testing, Outsourcing, Visio, IT Management, Business Process..., Business Intelligence, Program Management, IT Strategy, Budgets, Data Warehousing, Requirements Analysis, Requirements Gathering, Resource Management, Information Technology, Business Requirements
Education
Project Management Institute - PMP CertificationPenn State University 2005 — 2005
PMP Cert.
Penn State University - .Net CertificationPenn State University
Temple University
Temple University
Associate, Engineering
Guardian Life January 2015 - Present
The Guardian Life Insurance Company of America February 2011 - Present
Guardian Life Insurance Company June 2008 - February 2011
2005-2008Telerex Marketing Inc December 2005 - June 2008
ICT Group January 2001 - January 2005
various January 1978 - January 2001
DigitalAccess, Inc. 1999 - 2000
Philadelphia Inquirer January 1996 - January 1999
Betz Dearborn 1994 - 1999
Hercules January 1990 - January 1996
Skills
Vendor Management, Call Center, Software Development, Integration, Process Improvement, Cross-functional Team..., Call Centers, PMP, Business Analysis, SDLC, Security, Strategy, Team Building, Project Management, Business Process, PMO, Management, Leadership, Six Sigma, Project Planning, Project Portfolio..., Analysis, Testing, Outsourcing, Visio, IT Management, Business Process..., Business Intelligence, Program Management, IT Strategy, Budgets, Data Warehousing, Requirements Analysis, Requirements Gathering, Resource Management, Information Technology, Business Requirements
Education
Project Management Institute - PMP CertificationPenn State University 2005 — 2005
PMP Cert.
Penn State University - .Net CertificationPenn State University
Temple University
Temple University
Associate, Engineering
Liz Paoletti's ICT Group Experience 1999 - 2005
Job AVP BPO Operations at RMS
Industry Outsourcing/Offshoring
Alesia Fowler - Smallwood's ICT Group Experience July 1990 - August 1998
Job Manager of the Relationship Call Center
Industry Telecommunications
Experience
AB&C Group November 2002 - Present
Sitel August 1998 - April 2001
ICT Group July 1990 - August 1998
Skills
Customer Service, Strategic Planning, Operations Management, Inbound Marketing, Call Center, Program Management, Start-ups, Leadership, Customer Satisfaction, Quality Assurance, Training, BPO, Management, Customer Retention, Workforce Management, Customer Experience, Account Management, Project Management, Sales, Call Centers, Human Resources, Contact Centers, Vendor Management, Call Center Development, Employee Training, Lead Generation, Process Improvement, Telemarketing, Talent Management, Team Building, P&L Management, Budgets, CRM
Education
University of Central Missouri
Business and Marketing
AB&C Group November 2002 - Present
Sitel August 1998 - April 2001
ICT Group July 1990 - August 1998
Skills
Customer Service, Strategic Planning, Operations Management, Inbound Marketing, Call Center, Program Management, Start-ups, Leadership, Customer Satisfaction, Quality Assurance, Training, BPO, Management, Customer Retention, Workforce Management, Customer Experience, Account Management, Project Management, Sales, Call Centers, Human Resources, Contact Centers, Vendor Management, Call Center Development, Employee Training, Lead Generation, Process Improvement, Telemarketing, Talent Management, Team Building, P&L Management, Budgets, CRM
Education
University of Central Missouri
Business and Marketing
Roberta Lepper's ICT Group Experience May 1998 - December 2003
Job Project Management Professional
Industry Management Consulting
Experience
AEGIS Defense, LLC April 2015 - Present
Project Management 2011 - Present
AECOM March 2013 - February 2015
Access Worldwide Communications December 2003 - May 2011
ICT Group May 1998 - December 2003
Skills
Call Center, Benchmarking, Quality Control, Workforce Management, BPO, Leadership, Budgets, Process Improvement, Customer Retention, Customer Satisfaction, Program Management, Team Building, Outsourcing, Talent Acquisition, Customer Experience, New Business Development, Operations Management, Performance Management, Telemarketing, Coaching, Salesforce.com, Human Resources, Service Delivery, Project Management, P&L Management, Training, CRM, Team Leadership, Account Management, Quality Assurance, Contact Centers, Call Center Development, Offshoring, Sales, Forecasting, Recruiting, Vendor Management, Strategic Planning, Management, Inbound Marketing, Contact Center..., Employee Relations, Customer Service, Telecommunications, Organizational..., Project Planning, Sales Management, Change Management, Six Sigma, Team Management
Education
University of Maryland University College 1980 — 1983
n/a, Business Management
AEGIS Defense, LLC April 2015 - Present
Project Management 2011 - Present
AECOM March 2013 - February 2015
Access Worldwide Communications December 2003 - May 2011
ICT Group May 1998 - December 2003
Skills
Call Center, Benchmarking, Quality Control, Workforce Management, BPO, Leadership, Budgets, Process Improvement, Customer Retention, Customer Satisfaction, Program Management, Team Building, Outsourcing, Talent Acquisition, Customer Experience, New Business Development, Operations Management, Performance Management, Telemarketing, Coaching, Salesforce.com, Human Resources, Service Delivery, Project Management, P&L Management, Training, CRM, Team Leadership, Account Management, Quality Assurance, Contact Centers, Call Center Development, Offshoring, Sales, Forecasting, Recruiting, Vendor Management, Strategic Planning, Management, Inbound Marketing, Contact Center..., Employee Relations, Customer Service, Telecommunications, Organizational..., Project Planning, Sales Management, Change Management, Six Sigma, Team Management
Education
University of Maryland University College 1980 — 1983
n/a, Business Management
Mary Kluth's ICT Group Experience June 2004 - April 2006
Job Experienced Project Manager and Admin
Industry Internet
Experience
Microsoft Learning January 2011 - April 2011
Lionbridge Technologies July 2006 - December 2010
ICT Group June 2004 - April 2006
Northwest Mining Association April 2001 - December 2003
Skills
Microsoft Office, Customer Service, Project Management, Team Leadership
Education
Spokane Community College 2004 — 2006
AA Degree, General Studies - Education
Interface Computer School
Diploma, Computer Operations and Business Applications
Microsoft Learning January 2011 - April 2011
Lionbridge Technologies July 2006 - December 2010
ICT Group June 2004 - April 2006
Northwest Mining Association April 2001 - December 2003
Skills
Microsoft Office, Customer Service, Project Management, Team Leadership
Education
Spokane Community College 2004 — 2006
AA Degree, General Studies - Education
Interface Computer School
Diploma, Computer Operations and Business Applications
Tom Keil's ICT Group Experience November 2000 - April 2002
Job Senior Consultant
Industry Computer Software
Experience
Independent Program Management Consultant HIE December 2014 - Present
Huntzinger Management Group October 2014 - December 2014
Provisions Group July 2012 - October 2014
CTG Healthcare Solutions August 2009 - July 2012
maxIT Healthcare April 2009 - July 2009
CTG November 2006 - April 2009
ACS Healthcare Solutions April 2002 - November 2006
ICT Group November 2000 - April 2002
Kaleida Health 1998 - 2000
Skills
Healthcare Information..., Requirements Analysis, PMP, SDLC, CPOE, HIPAA, Integration, Software Documentation, Management, Project Management, CRM, Visio, IT Strategy, Software Implementation, Business Analysis, EHR, Program Management
Education
State University of New York College at Buffalo 1976 — 1981
Bachelor of Science (BS), Computational Mathematics
Independent Program Management Consultant HIE December 2014 - Present
Huntzinger Management Group October 2014 - December 2014
Provisions Group July 2012 - October 2014
CTG Healthcare Solutions August 2009 - July 2012
maxIT Healthcare April 2009 - July 2009
CTG November 2006 - April 2009
ACS Healthcare Solutions April 2002 - November 2006
ICT Group November 2000 - April 2002
Kaleida Health 1998 - 2000
Skills
Healthcare Information..., Requirements Analysis, PMP, SDLC, CPOE, HIPAA, Integration, Software Documentation, Management, Project Management, CRM, Visio, IT Strategy, Software Implementation, Business Analysis, EHR, Program Management
Education
State University of New York College at Buffalo 1976 — 1981
Bachelor of Science (BS), Computational Mathematics
Catherine Schneider's ICT Group Experience 1995 - 1998
Job Vice President of Marketing Aon Affinity
Industry Marketing and Advertising
Experience
Aon Affinity June 2008 - Present
DMW Worldwide 2007 - 2008
United Healthcare July 2005 - February 2007
AEGON USA 1998 - 2005
ICT Group 1995 - 1998
The Vanguard Group September 1987 - March 1994
Skills
Social Networking, Brand Management, Marketing Strategy, Product Development, Direct Marketing, Marketing, Email Marketing, Public Relations, Account Management, Segmentation, Marketing Communications, Social Media, Lead Generation, Event Planning, Sales, Digital Marketing, Marketing Management, Online Marketing, Integrated Marketing, Product Marketing, B2B, Online Advertising, B2B Marketing, Brand Development, Multi-channel Marketing, Direct Mail, Customer Acquisition, Database Marketing, Analytics, SEM, CRM
Education
Shipley
HS Diploma
The College of Wooster
Aon Affinity June 2008 - Present
DMW Worldwide 2007 - 2008
United Healthcare July 2005 - February 2007
AEGON USA 1998 - 2005
ICT Group 1995 - 1998
The Vanguard Group September 1987 - March 1994
Skills
Social Networking, Brand Management, Marketing Strategy, Product Development, Direct Marketing, Marketing, Email Marketing, Public Relations, Account Management, Segmentation, Marketing Communications, Social Media, Lead Generation, Event Planning, Sales, Digital Marketing, Marketing Management, Online Marketing, Integrated Marketing, Product Marketing, B2B, Online Advertising, B2B Marketing, Brand Development, Multi-channel Marketing, Direct Mail, Customer Acquisition, Database Marketing, Analytics, SEM, CRM
Education
Shipley
HS Diploma
The College of Wooster
Jim LaSala's ICT Group Experience August 1999 - March 2001
Job CFO at NCB Management Services, Inc.
Industry Financial Services
Experience
NCB Management Services, Inc. March 2007 - Present
Penncro Associates March 2003 - March 2007
Phillips & Cohen Associates, Ltd. March 2002 - March 2003
JML Associates March 2001 - March 2002
ICT Group August 1999 - March 2001
Allied Bond/OSI 1989 - 1999
Skills
Call Center, Credit Cards, Risk Management, Credit, Executive Management
Education
La Salle University 1983 — 1987
MBA, Finance
Villanova University 1972 — 1976
BS, Accounting
NCB Management Services, Inc. March 2007 - Present
Penncro Associates March 2003 - March 2007
Phillips & Cohen Associates, Ltd. March 2002 - March 2003
JML Associates March 2001 - March 2002
ICT Group August 1999 - March 2001
Allied Bond/OSI 1989 - 1999
Skills
Call Center, Credit Cards, Risk Management, Credit, Executive Management
Education
La Salle University 1983 — 1987
MBA, Finance
Villanova University 1972 — 1976
BS, Accounting
Stephen Ockenhouse's ICT Group Experience May 2006 - May 2011
Job Contract Specialist at Defense Logistics Agency
Industry Government Relations
Experience
Defense Logistics Agency July 2010 - Present
ICT Group May 2006 - May 2011
ICT Group May 2007 - May 2008
Sportswear Plus, Inc. September 2005 - December 2006
Education
Misericordia University 2001 — 2005
Defense Logistics Agency July 2010 - Present
ICT Group May 2006 - May 2011
ICT Group May 2007 - May 2008
Sportswear Plus, Inc. September 2005 - December 2006
Education
Misericordia University 2001 — 2005
Antony Kravchuk's ICT Group Experience Associate Systems Administrator, Dialer and Digital RecordingSykesFebruary 2010 - Present
Job systems admin at ICT Group
Industry Telecommunications
Experience
ICT Group Associate Systems Administrator, Dialer and Digital RecordingSykesFebruary 2010 - Present
Skills
Vendor Management, DNS, Windows Server, Active Directory, Microsoft Exchange, Troubleshooting, Servers, ITIL, VMware, Workforce Management, Windows 7, Technical Support, Citrix, DHCP, Group Policy, Outsourcing, Process Improvement, Call Centers, Management, Team Leadership, Telecommunications
Education
Penn State University 2001 — 2005
Bachelor of Science (BS), Information Science and Technology: Systems integrations and Project Managment
ICT Group Associate Systems Administrator, Dialer and Digital RecordingSykesFebruary 2010 - Present
Skills
Vendor Management, DNS, Windows Server, Active Directory, Microsoft Exchange, Troubleshooting, Servers, ITIL, VMware, Workforce Management, Windows 7, Technical Support, Citrix, DHCP, Group Policy, Outsourcing, Process Improvement, Call Centers, Management, Team Leadership, Telecommunications
Education
Penn State University 2001 — 2005
Bachelor of Science (BS), Information Science and Technology: Systems integrations and Project Managment
Robert Marley's ICT Group Experience October 2006 - May 2010
Job Asst. Treasurer at EnerSys
Industry Financial Services
Experience
EnerSys May 2010 - Present
ICT Group October 2006 - May 2010
C&D Technologies September 1991 - October 2006
Skills
Cash Management, Financial Analysis, Treasury Management, Forecasting, Risk Management, Accounting, Hedging, Managerial Finance, Corporate Finance, Mergers, Sarbanes-Oxley Act, SEC filings, Working Capital..., FX Options, Budgets, Cash Flow, Investments, Capital Markets, Mergers & Acquisitions
Education
Temple University - Fox School of Business and Management 1986 — 1990
MBA Finance, Finance
The College of New Jersey 1971 — 1975
BA, Political Science
EnerSys May 2010 - Present
ICT Group October 2006 - May 2010
C&D Technologies September 1991 - October 2006
Skills
Cash Management, Financial Analysis, Treasury Management, Forecasting, Risk Management, Accounting, Hedging, Managerial Finance, Corporate Finance, Mergers, Sarbanes-Oxley Act, SEC filings, Working Capital..., FX Options, Budgets, Cash Flow, Investments, Capital Markets, Mergers & Acquisitions
Education
Temple University - Fox School of Business and Management 1986 — 1990
MBA Finance, Finance
The College of New Jersey 1971 — 1975
BA, Political Science
Lewis Blau's ICT Group Experience 2000 - 2007
Job Sr CRM Developer at Oppenheimer Funds Inc
Industry Computer Software
Experience
Oppenheimer Funds October 2007 - Present
Ict Group 2000 - 2007
AT&T 2000 - 2000
eLoyalty 1998 - 2000
Skills
Siebel, CRM, Salesforce.com, SDLC, Requirements Analysis, Business Analysis, Business Process, Integration, SharePoint, Software Project..., Oracle, Performance Tuning, Agile Methodologies, Sybase, PL/SQL
Education
Seton Hall University 1995 — 2000
Masters, Business Administration
Kean College
Bachelors of Arts, Communications
Oppenheimer Funds October 2007 - Present
Ict Group 2000 - 2007
AT&T 2000 - 2000
eLoyalty 1998 - 2000
Skills
Siebel, CRM, Salesforce.com, SDLC, Requirements Analysis, Business Analysis, Business Process, Integration, SharePoint, Software Project..., Oracle, Performance Tuning, Agile Methodologies, Sybase, PL/SQL
Education
Seton Hall University 1995 — 2000
Masters, Business Administration
Kean College
Bachelors of Arts, Communications
Thomas Potts's ICT Group Experience January 2008 - January 2010
Job Director, Global Pricing at BristolMyers Squibb
Industry Pharmaceuticals
Experience
Bristol-Myers Squibb September 2013 - Present
Bristol-Myers Squibb June 2011 - August 2013
Bristol-Myers Squibb January 2010 - June 2011
ICT Group January 2008 - January 2010
Bristol-Myers Squibb January 2005 - December 2006
UPMC Health Plan 1997 - 1999
Skills
Pricing, Forecasting, Portfolio Management, Strategic Planning, Competitive Analysis, Management, Market Research, Pharmaceutical Industry
Education
Penn State University 1989 — 1993
BS, Actuarial Science
Bristol-Myers Squibb September 2013 - Present
Bristol-Myers Squibb June 2011 - August 2013
Bristol-Myers Squibb January 2010 - June 2011
ICT Group January 2008 - January 2010
Bristol-Myers Squibb January 2005 - December 2006
UPMC Health Plan 1997 - 1999
Skills
Pricing, Forecasting, Portfolio Management, Strategic Planning, Competitive Analysis, Management, Market Research, Pharmaceutical Industry
Education
Penn State University 1989 — 1993
BS, Actuarial Science
Penny Chester's ICT Group Experience 1988 - 1989
Job MultiChannel Marketing Professional
Industry Pharmaceuticals
Experience
Otsuka Pharmaceutical Companies (U.S.) 2013 - Present
Bristol-Myers Squibb 2009 - 2013
Fair Isaac 2008 - 2009
Bristol-Myers Squibb 2005 - 2008
JPMorgan Chase 2004 - 2005
Bank of America 1998 - 2004
ICT Group 1988 - 1989
Skills
Vendor Management, CRM, Segmentation, Telemarketing, Strategy, Program Management, Direct Marketing, Management, Analytics, Database Marketing, Marketing Strategy, Marketing, Leadership, Customer Acquisition, Forecasting, Training, Business Process..., Analysis, Project Management, Budgets, Market Research, Product Development, Sales, Operations Management
Education
Saint Joseph's University 1984 — 1990
BS Marketing, Marketing
Otsuka Pharmaceutical Companies (U.S.) 2013 - Present
Bristol-Myers Squibb 2009 - 2013
Fair Isaac 2008 - 2009
Bristol-Myers Squibb 2005 - 2008
JPMorgan Chase 2004 - 2005
Bank of America 1998 - 2004
ICT Group 1988 - 1989
Skills
Vendor Management, CRM, Segmentation, Telemarketing, Strategy, Program Management, Direct Marketing, Management, Analytics, Database Marketing, Marketing Strategy, Marketing, Leadership, Customer Acquisition, Forecasting, Training, Business Process..., Analysis, Project Management, Budgets, Market Research, Product Development, Sales, Operations Management
Education
Saint Joseph's University 1984 — 1990
BS Marketing, Marketing
Steve Cataldo's ICT Group Experience 1991 - 2007
Job Operations Manager at Cobham Composite Products
Industry Aviation & Aerospace
Experience
Cobham Composite Products January 2010 - Present
Alcoa February 2007 - Present
Alcoa February 2007 - January 2010
Ford Motor Company June 1992 - February 2007
ICT Group 1991 - 2007
Education
Old Dominion University
Cobham Composite Products January 2010 - Present
Alcoa February 2007 - Present
Alcoa February 2007 - January 2010
Ford Motor Company June 1992 - February 2007
ICT Group 1991 - 2007
Education
Old Dominion University
Erik Hughett's ICT Group Experience October 2005 - March 2006
Job General Manager at Oil Can Henry's
Industry Retail
Experience
Oil Can Henry's July 2014 - Present
Serenity Salon and Spa February 2011 - Present
Discount Auto Sales September 2008 - June 2014
Crossroads Wireless (AT&T) April 2008 - August 2008
Palmer Dodge Chrysler Jeep Hyundai April 2007 - April 2008
Cuda Buffalo Apparel April 2006 - September 2006
The Handbag Outlet August 2004 - April 2006
ICT Group October 2005 - March 2006
Skills
Entrepreneurship, Retail, Small Business, Marketing Strategy, Social Media, Social Media Marketing, Marketing, E-commerce, Customer Service, Coaching, Sales, Sales Management, Management, Automotive, Automotive Repair, Automotive Parts, Automotive Sales..., Automotive Aftermarket, Inventory Management, Marketing Management, New Business Development, Business Development, Business Planning, Wireless, Apparel Sourcing, Apparel, Human Resources, Strategic Human..., Operations Management, Strategic Planning, Business Strategy, Direct Sales, Retail Sales, Retail Marketing, Retail Buying, Online Marketing, Online Advertising, Small Business..., Financial Analysis, Financial Reporting, Team Leadership, Team Management, Dependable Team Player, Employee Relations, Reliable, Communication, Product Development, Organizational..., Business Analysis, Competitive Analysis
Education
Spokane Community College 2004 — 2006
Marketing, Management, General Business
Mead High School 2001 — 2004
High School Diploma
Oil Can Henry's July 2014 - Present
Serenity Salon and Spa February 2011 - Present
Discount Auto Sales September 2008 - June 2014
Crossroads Wireless (AT&T) April 2008 - August 2008
Palmer Dodge Chrysler Jeep Hyundai April 2007 - April 2008
Cuda Buffalo Apparel April 2006 - September 2006
The Handbag Outlet August 2004 - April 2006
ICT Group October 2005 - March 2006
Skills
Entrepreneurship, Retail, Small Business, Marketing Strategy, Social Media, Social Media Marketing, Marketing, E-commerce, Customer Service, Coaching, Sales, Sales Management, Management, Automotive, Automotive Repair, Automotive Parts, Automotive Sales..., Automotive Aftermarket, Inventory Management, Marketing Management, New Business Development, Business Development, Business Planning, Wireless, Apparel Sourcing, Apparel, Human Resources, Strategic Human..., Operations Management, Strategic Planning, Business Strategy, Direct Sales, Retail Sales, Retail Marketing, Retail Buying, Online Marketing, Online Advertising, Small Business..., Financial Analysis, Financial Reporting, Team Leadership, Team Management, Dependable Team Player, Employee Relations, Reliable, Communication, Product Development, Organizational..., Business Analysis, Competitive Analysis
Education
Spokane Community College 2004 — 2006
Marketing, Management, General Business
Mead High School 2001 — 2004
High School Diploma
Dominic Griffin's ICT Group Experience January 1996 - January 1998
Job Technology Intergration Specialist at Citibank
Industry Banking
Experience
Citi January 2008 - Present
Performance Management Team Bank of America January 2008 - Present
Workforce Management Bank of America January 2002 - November 2008
GCSU Workforce Management Bank of America January 2000 - January 2002
Bank of America January 2000 - January 2002
Bank of America January 1999 - January 2000
Signature Group January 1998 - January 1999
ICT Group January 1996 - January 1998
Skills
CRM, Call Centers, Project Management
Education
Bank of America
Norfolk State University
Citi January 2008 - Present
Performance Management Team Bank of America January 2008 - Present
Workforce Management Bank of America January 2002 - November 2008
GCSU Workforce Management Bank of America January 2000 - January 2002
Bank of America January 2000 - January 2002
Bank of America January 1999 - January 2000
Signature Group January 1998 - January 1999
ICT Group January 1996 - January 1998
Skills
CRM, Call Centers, Project Management
Education
Bank of America
Norfolk State University
Edward Racine's ICT Group Experience May 2002 - November 2004
Job Owner, HLL Hispanic
Industry Management Consulting
Experience
HLL Hispanic December 2010 - Present
RDI Impacto May 2005 - Present
ICT Group May 2002 - November 2004
Education
Providence College 1969 — 1973
Bachelor of Science (BS), Biology/Biological Sciences, General
HLL Hispanic December 2010 - Present
RDI Impacto May 2005 - Present
ICT Group May 2002 - November 2004
Education
Providence College 1969 — 1973
Bachelor of Science (BS), Biology/Biological Sciences, General
Casey Roache's ICT Group Experience March 2002 - March 2007
Job Senior Technical Project Manager at Telerx/Merck
Industry Marketing and Advertising
Experience
Telerx / Merck February 2011 - Present
Sykes (formerly ICT Group) April 2007 - February 2011
ICT Group March 2002 - March 2007
On Video May 2000 - January 2002
Education
Penn State University 1997 — 2001
Business, Marketing
Telerx / Merck February 2011 - Present
Sykes (formerly ICT Group) April 2007 - February 2011
ICT Group March 2002 - March 2007
On Video May 2000 - January 2002
Education
Penn State University 1997 — 2001
Business, Marketing
John O'Shea's ICT Group Experience March 2009 - March 2010
Job President at Viking Client Services
Industry Outsourcing/Offshoring
Experience
Viking Client Services October 2011 - Present
Hammer Made 2009 - Present
O'Shea Consulting August 2007 - October 2011
ICT Group March 2009 - March 2010
AllianceOne March 2003 - August 2007
GMAC ResCap 1999 - 2003
Triad Financial Services, Inc August 1989 - March 1999
Skills
Call Center, Credit, Strategy, Leadership, Business Intelligence, Customer Experience, Vendor Management, Executive Management, Call Centers, Outsourcing, Process Improvement, Credit Cards, Portfolio Management, Negotiation, Banking, Analytics, Risk Management, Mergers & Acquisitions, Forecasting, Business Development, Finance, Management, Budgets, Contract Negotiation, New Business Development, Consulting, CRM, Financial Services, Venture Capital, Business Strategy, Team Leadership, Operations Management, Sales, Strategic Planning, Management Consulting
Education
St. Olaf College
Bachelor of Arts (BA), Economics
St. Olaf College
Viking Client Services October 2011 - Present
Hammer Made 2009 - Present
O'Shea Consulting August 2007 - October 2011
ICT Group March 2009 - March 2010
AllianceOne March 2003 - August 2007
GMAC ResCap 1999 - 2003
Triad Financial Services, Inc August 1989 - March 1999
Skills
Call Center, Credit, Strategy, Leadership, Business Intelligence, Customer Experience, Vendor Management, Executive Management, Call Centers, Outsourcing, Process Improvement, Credit Cards, Portfolio Management, Negotiation, Banking, Analytics, Risk Management, Mergers & Acquisitions, Forecasting, Business Development, Finance, Management, Budgets, Contract Negotiation, New Business Development, Consulting, CRM, Financial Services, Venture Capital, Business Strategy, Team Leadership, Operations Management, Sales, Strategic Planning, Management Consulting
Education
St. Olaf College
Bachelor of Arts (BA), Economics
St. Olaf College
Charles Laird's ICT Group Experience January 1997 - January 1998
Job Independent Agent Consultant at Meemic Insurance Company
Industry Insurance
Experience
Meemic Insurance Company September 2013 - Present
GPW and Associates, Inc July 2011 - May 2012
AgeniesOnline July 2009 - 2011
CUNA Mutual Group August 2007 - January 2009
Fifth Third Bank April 1998 - July 2007
ICT Group January 1997 - January 1998
The Chase Manhattan Bank January 1995 - January 1997
Bank of America June 1989 - December 1995
Skills
Selling, Insurance, Underwriting, Insurance Agency..., Property & Casualty..., Banking, Direct Marketing, Strategic Planning, New Business Development, Sales Management, Health Insurance, Risk Management, Life Insurance, Brokers, Executive Management, Lenders Placed..., Strategy, Sales, Marketing, Disability Insurance, Management, Training, Product Management, Mortgage Lending, Credit, Call Centers, Loans, Business Strategy
Education
University of California, Santa Barbara 1979 — 1981
BA, History
Xavier University
Meemic Insurance Company September 2013 - Present
GPW and Associates, Inc July 2011 - May 2012
AgeniesOnline July 2009 - 2011
CUNA Mutual Group August 2007 - January 2009
Fifth Third Bank April 1998 - July 2007
ICT Group January 1997 - January 1998
The Chase Manhattan Bank January 1995 - January 1997
Bank of America June 1989 - December 1995
Skills
Selling, Insurance, Underwriting, Insurance Agency..., Property & Casualty..., Banking, Direct Marketing, Strategic Planning, New Business Development, Sales Management, Health Insurance, Risk Management, Life Insurance, Brokers, Executive Management, Lenders Placed..., Strategy, Sales, Marketing, Disability Insurance, Management, Training, Product Management, Mortgage Lending, Credit, Call Centers, Loans, Business Strategy
Education
University of California, Santa Barbara 1979 — 1981
BA, History
Xavier University
Aaron Randolph's ICT Group Experience June 2007 - November 2008
Job Relationship Partner at Merrill Lynch
Industry Financial Services
Experience
Merrill Lynch September 2013 - Present
Merrill Lynch November 2012 - Present
Merrill June 2010 - November 2012
ICT Group June 2007 - November 2008
Skills
Customer Satisfaction, Vendor Management, PowerPoint, Databases, Process Improvement, Operations Management, Business Analysis, Troubleshooting, Team Building, Data Entry
Education
Kutztown University of Pennsylvania 1988 — 1990
Merrill Lynch September 2013 - Present
Merrill Lynch November 2012 - Present
Merrill June 2010 - November 2012
ICT Group June 2007 - November 2008
Skills
Customer Satisfaction, Vendor Management, PowerPoint, Databases, Process Improvement, Operations Management, Business Analysis, Troubleshooting, Team Building, Data Entry
Education
Kutztown University of Pennsylvania 1988 — 1990
Jenni McMillan's ICT Group Experience April 1999 - December 2000
Job Director of Human Resources at
Industry Human Resources
Experience
YMCA of West Central Florida December 2009 - Present
First Services Administrators Inc. (FSAI) September 2007 - December 2008
Lakeland Surgical & Diagnostic Center, LLP July 2004 - September 2007
Peterson & Myers, PA January 2001 - January 2004
ICT Group April 1999 - December 2000
First State Bank of the Florida Keys August 1996 - November 1998
Education
Saint Leo University 1996 — 1998
Bachelor's Degree, Human Resources Management
Polk State College 1995 — 1995
Associates in Arts, Liberal Arts
YMCA of West Central Florida December 2009 - Present
First Services Administrators Inc. (FSAI) September 2007 - December 2008
Lakeland Surgical & Diagnostic Center, LLP July 2004 - September 2007
Peterson & Myers, PA January 2001 - January 2004
ICT Group April 1999 - December 2000
First State Bank of the Florida Keys August 1996 - November 1998
Education
Saint Leo University 1996 — 1998
Bachelor's Degree, Human Resources Management
Polk State College 1995 — 1995
Associates in Arts, Liberal Arts
Andrew Perron's ICT Group Experience July 2008 - September 2008
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Keystone Community Network November 2008 - December 2008
ICT Group July 2008 - September 2008
Skills
Databases, SQL, Java, Oracle, Management, Hardware, JavaScript, Project Planning, XML, Microsoft SQL Server, Troubleshooting, System Administration, Integration, Operating Systems, Software Development
Education
Lock Haven University of Pennsylvania 2004 — 2008
BS, Computer Information Science
Keystone Community Network November 2008 - December 2008
ICT Group July 2008 - September 2008
Skills
Databases, SQL, Java, Oracle, Management, Hardware, JavaScript, Project Planning, XML, Microsoft SQL Server, Troubleshooting, System Administration, Integration, Operating Systems, Software Development
Education
Lock Haven University of Pennsylvania 2004 — 2008
BS, Computer Information Science
Jeff Pena's ICT Group Experience February 2001 - October 2005
Job Positive customer service experiences are the key to building and maintaining a business.
Industry Consumer Services
Experience
Pitney Bowes April 2015 - Present
Pitney Bowes November 2013 - Present
Televerde January 2008 - October 2013
Insight August 2007 - February 2008
Safeco Insurance December 2005 - June 2007
ICT Group February 2001 - October 2005
Skills
Leadership, Training, Sales, Coaching, Lead Generation, Demand Generation, Salesforce.com, Call Centers, Inbound Marketing, Lead Management, Telemarketing, Call Center Development, B2B Marketing, Marketing Automation, Cold Calling, B2B, CRM, Call Center, Customer Acquisition, Customer Experience, Customer Retention, Customer Satisfaction, Direct Marketing, Direct Sales, Email Marketing, Marketing, Outsourcing, Product Marketing, Sales Process, Selling, Time Management, Solution Selling, Sales Operations, Strategic Partnerships, Account Management, Customer Engagement
Education
Spokane Community College
Whatcom Community College
Pitney Bowes April 2015 - Present
Pitney Bowes November 2013 - Present
Televerde January 2008 - October 2013
Insight August 2007 - February 2008
Safeco Insurance December 2005 - June 2007
ICT Group February 2001 - October 2005
Skills
Leadership, Training, Sales, Coaching, Lead Generation, Demand Generation, Salesforce.com, Call Centers, Inbound Marketing, Lead Management, Telemarketing, Call Center Development, B2B Marketing, Marketing Automation, Cold Calling, B2B, CRM, Call Center, Customer Acquisition, Customer Experience, Customer Retention, Customer Satisfaction, Direct Marketing, Direct Sales, Email Marketing, Marketing, Outsourcing, Product Marketing, Sales Process, Selling, Time Management, Solution Selling, Sales Operations, Strategic Partnerships, Account Management, Customer Engagement
Education
Spokane Community College
Whatcom Community College
Nickolas Grages's ICT Group Experience January 2006 - June 2006
Job Senior Lead Technician at Systems Integration
Industry Information Technology and Services
Experience
Systems Integration August 2006 - Present
ICT Group January 2006 - June 2006
GameStop April 2005 - December 2005
AMF August 2000 - March 2005
Probyte Computers August 2000 - August 2002
Skills
SQL, Microsoft SQL Server, ITIL, Business Analysis, Business Process..., Process Improvement, Call Centers, Team Leadership, Program Management, Change Management, IVR, Vendor Management, Telecommunications, Technical Support, Windows XP
Education
Thomas Nelson Community College 2003 — 2005
Associates of Applied Science, Information Technology, Specialization in Computer Programming
Systems Integration August 2006 - Present
ICT Group January 2006 - June 2006
GameStop April 2005 - December 2005
AMF August 2000 - March 2005
Probyte Computers August 2000 - August 2002
Skills
SQL, Microsoft SQL Server, ITIL, Business Analysis, Business Process..., Process Improvement, Call Centers, Team Leadership, Program Management, Change Management, IVR, Vendor Management, Telecommunications, Technical Support, Windows XP
Education
Thomas Nelson Community College 2003 — 2005
Associates of Applied Science, Information Technology, Specialization in Computer Programming
Bill Grier's ICT Group Experience 2003 - 2007
Job Service Delivery Manager at United Health Care
Industry Insurance
Experience
United Health Care December 2007 - Present
United Health Group January 2007 - Present
ICT Group 2003 - 2007
T-Mobile October 2000 - April 2005
Parsons Brinckerhof January 1999 - January 2001
Skills
Vendor Management, Outsourcing, Customer Experience, Customer Satisfaction, Customer Retention, Call Center, Six-Sigma, Telemarketing, Contact Centers, Performance Metrics, Process Improvement, Operations Management, Relationship Management, Six Sigma, Call Center Development, Change Management, Metrics, Performance Improvement, Program Management, Performance Management, Service Delivery, Management, Inbound Marketing, Workforce Management, BPO, Leadership, Team Management, Business Process, Coaching
Education
University of Colorado Colorado Springs
Mathematics, Physics
United Health Care December 2007 - Present
United Health Group January 2007 - Present
ICT Group 2003 - 2007
T-Mobile October 2000 - April 2005
Parsons Brinckerhof January 1999 - January 2001
Skills
Vendor Management, Outsourcing, Customer Experience, Customer Satisfaction, Customer Retention, Call Center, Six-Sigma, Telemarketing, Contact Centers, Performance Metrics, Process Improvement, Operations Management, Relationship Management, Six Sigma, Call Center Development, Change Management, Metrics, Performance Improvement, Program Management, Performance Management, Service Delivery, Management, Inbound Marketing, Workforce Management, BPO, Leadership, Team Management, Business Process, Coaching
Education
University of Colorado Colorado Springs
Mathematics, Physics
Wilbert Patterson's ICT Group Experience December 1999 - March 2003
Job Management Professional; Author of Sought Thoughts, Book of Poetry and Poetic Adventures of Willy B. More
Industry Consumer Services
Experience
SHRM 2012 - Present
CoStar March 2011 - August 2012
Prometric July 2007 - February 2011
Prometric 2007 - 2011
The Share Group July 2006 - July 2007
National Wildlife Federation March 2003 - July 2006
National Wildlife Federation March 2003 - July 2006
ICT Group December 1999 - March 2003
PharmaKinetics September 1998 - December 1999
Bank of America September 1990 - September 1998
Skills
Fundraising, Customer Service, Team Building, Strategic Planning, Vendor Management, Training, Budgets, Public Speaking, Performance Management, Non-profits, Program Management, Leadership, Direct Marketing, Project Management, Management, Social Media, Team Leadership, Leadership Development, Coaching, Recruiting, Call Centers, CRM
Education
University of Phoenix 2008 — 2010
Bachelor of Science, Business Management, 3.5
Baltimore City College
Towson University
SHRM 2012 - Present
CoStar March 2011 - August 2012
Prometric July 2007 - February 2011
Prometric 2007 - 2011
The Share Group July 2006 - July 2007
National Wildlife Federation March 2003 - July 2006
National Wildlife Federation March 2003 - July 2006
ICT Group December 1999 - March 2003
PharmaKinetics September 1998 - December 1999
Bank of America September 1990 - September 1998
Skills
Fundraising, Customer Service, Team Building, Strategic Planning, Vendor Management, Training, Budgets, Public Speaking, Performance Management, Non-profits, Program Management, Leadership, Direct Marketing, Project Management, Management, Social Media, Team Leadership, Leadership Development, Coaching, Recruiting, Call Centers, CRM
Education
University of Phoenix 2008 — 2010
Bachelor of Science, Business Management, 3.5
Baltimore City College
Towson University
Alfred Galvarro's ICT Group Experience September 2007 - May 2009
Job
Industry Computer Software
Experience
Intuit December 2009 - Present
ACT TODAY May 2009 - October 2009
ICT Group September 2007 - May 2009
Citibank October 2003 - May 2007
Summit Recovery February 2003 - October 2003
RCS RETAIL COLLECTION SERVICES /AHB May 2002 - February 2003
Universal Fidelity LP September 2001 - May 2002
Skills
Management, Leadership, Program Management, Analysis, Call Centers, Quality Assurance, Start-ups, Customer Satisfaction, Project Planning, Strategic Planning, Human Resources, Sales, Employee Training, Marketing Strategy, Coaching, Customer Service, Selling, Customer Retention, Purchasing, Policy
Education
Universidad Privada Boliviana 1996 — 1998
MBA, Business
University of Houston 1991 — 1994
BBA, Marketing
Intuit December 2009 - Present
ACT TODAY May 2009 - October 2009
ICT Group September 2007 - May 2009
Citibank October 2003 - May 2007
Summit Recovery February 2003 - October 2003
RCS RETAIL COLLECTION SERVICES /AHB May 2002 - February 2003
Universal Fidelity LP September 2001 - May 2002
Skills
Management, Leadership, Program Management, Analysis, Call Centers, Quality Assurance, Start-ups, Customer Satisfaction, Project Planning, Strategic Planning, Human Resources, Sales, Employee Training, Marketing Strategy, Coaching, Customer Service, Selling, Customer Retention, Purchasing, Policy
Education
Universidad Privada Boliviana 1996 — 1998
MBA, Business
University of Houston 1991 — 1994
BBA, Marketing
Ying Shapiro's ICT Group Experience June 2001 - June 2003
Job VP of IT at ARAMARK Healthcare Technologies
Industry Hospital & Health Care
Experience
Aramark October 2014 - Present
ARAMARK Healthcare Technologies May 2011 - Present
ARAMARK November 2008 - May 2011
ARAMARK May 2007 - October 2008
ARAMARK June 2003 - October 2007
ICT Group June 2001 - June 2003
PwC Consulting 1996 - 2001
Unisys August 1995 - June 1996
Skills
Process Improvement, Cross-functional Team..., Business Analysis, Strategic Planning, Program Management, Team Building, Management, Vendor Management, Human Resources, PMO, Team Leadership, Project Management, SDLC, Leadership, Change Management, Business Intelligence, SharePoint, IT Strategy, Outsourcing, Operations Management, Business Process..., IT Management, SQL, Visio, Strategy, Healthcare Information..., Integration, Information Technology, CRM, Data Warehousing, Software Documentation
Education
University of Pennsylvania 1994 — 1995
MS, Computer and Information Science
Randolph-Macon College 1990 — 1994
BS, Computer Science, Physics/Math Minor
Aramark October 2014 - Present
ARAMARK Healthcare Technologies May 2011 - Present
ARAMARK November 2008 - May 2011
ARAMARK May 2007 - October 2008
ARAMARK June 2003 - October 2007
ICT Group June 2001 - June 2003
PwC Consulting 1996 - 2001
Unisys August 1995 - June 1996
Skills
Process Improvement, Cross-functional Team..., Business Analysis, Strategic Planning, Program Management, Team Building, Management, Vendor Management, Human Resources, PMO, Team Leadership, Project Management, SDLC, Leadership, Change Management, Business Intelligence, SharePoint, IT Strategy, Outsourcing, Operations Management, Business Process..., IT Management, SQL, Visio, Strategy, Healthcare Information..., Integration, Information Technology, CRM, Data Warehousing, Software Documentation
Education
University of Pennsylvania 1994 — 1995
MS, Computer and Information Science
Randolph-Macon College 1990 — 1994
BS, Computer Science, Physics/Math Minor
Dana Camposano's ICT Group Experience November 2004 - February 2005
Job Credit Counsellor at CIBC
Industry Human Resources
Experience
CIBC August 2011 - Present
NCO Group December 2006 - May 2007
NCO Group May 2006 - December 2006
NCO Group August 2005 - May 2006
ICT Group November 2004 - February 2005
Education
Pamantasan ng Santo Tomas / University of Santo Tomas 1999 — 2003
Bachelor of Fine Arts, Major in Advertising Arts
University of Santo Tomas 1999 — 2003
Bachelor of Fine Arts, Major in Advertising Ar
CIBC August 2011 - Present
NCO Group December 2006 - May 2007
NCO Group May 2006 - December 2006
NCO Group August 2005 - May 2006
ICT Group November 2004 - February 2005
Education
Pamantasan ng Santo Tomas / University of Santo Tomas 1999 — 2003
Bachelor of Fine Arts, Major in Advertising Arts
University of Santo Tomas 1999 — 2003
Bachelor of Fine Arts, Major in Advertising Ar
Patricia Roynan's ICT Group Experience 2002 - 2007
Job Project Manager at Stafford Communications
Industry Marketing and Advertising
Experience
Stafford Communications Director of NursingWatermark Retirement CommunitiesNovember 2006 - November 2009
ICT Group 2002 - 2007
Skills
Vendor Management, Call Centers, CRM, Process Improvement, Account Management, Integrated Marketing, Advertising, Project Management, Direct Marketing, Team Leadership, Customer Experience, Mobile Marketing
Education
Montgomery County Community College-West Campus
Montgomery County Vocational Technical School
Diploma for Practical Nurse, Practical Nursing, Vocational Nursing and Nursing Assistants
Stafford Communications Director of NursingWatermark Retirement CommunitiesNovember 2006 - November 2009
ICT Group 2002 - 2007
Skills
Vendor Management, Call Centers, CRM, Process Improvement, Account Management, Integrated Marketing, Advertising, Project Management, Direct Marketing, Team Leadership, Customer Experience, Mobile Marketing
Education
Montgomery County Community College-West Campus
Montgomery County Vocational Technical School
Diploma for Practical Nurse, Practical Nursing, Vocational Nursing and Nursing Assistants
Yashin Zhang-Chu's ICT Group Experience October 2002 - January 2006
Job
Industry Information Technology and Services
Experience
NYC DoITT June 2009 - Present
Fujitsu July 2006 - December 2008
ICT Group October 2002 - January 2006
Verizon GSI November 2001 - October 2002
AIG Life Insurance Companies April 2000 - November 2001
Arima Computers (Texas) Corp January 2000 - April 2000
University of Houston May 1998 - December 1999
U.S.A Wireless February 1999 - September 1999
Skills
Microsoft CRM, Siebel, Microsoft SQL Server, Oracle SQL Developer
Education
University of Houston
Master of Business Administration, MIS
Sichuan International Studies University
Bachelor of Arts, English Literature
NYC DoITT June 2009 - Present
Fujitsu July 2006 - December 2008
ICT Group October 2002 - January 2006
Verizon GSI November 2001 - October 2002
AIG Life Insurance Companies April 2000 - November 2001
Arima Computers (Texas) Corp January 2000 - April 2000
University of Houston May 1998 - December 1999
U.S.A Wireless February 1999 - September 1999
Skills
Microsoft CRM, Siebel, Microsoft SQL Server, Oracle SQL Developer
Education
University of Houston
Master of Business Administration, MIS
Sichuan International Studies University
Bachelor of Arts, English Literature
Julie Farese's ICT Group Experience August 2000 - June 2010
Job Executive Administrative Assistant to Chief Commercial Officer
Industry Computer Software
Experience
1WorldSync May 2013 - Present
Epocrates August 2011 - May 2013
Advanced Digital Broadcast November 2010 - April 2011
ICT Group August 2000 - June 2010
Kvaerner E&C July 1996 - August 2000
Trip Reduction Services August 1993 - June 1996
Alliance Meeting Planners October 1988 - July 1993
Hoechst Celanese Corporation May 1987 - October 1988
Hoechst Celanese Corporation June 1982 - May 1987
Education
Raritan Valley Community College 1980 — 1982
Asscoiates, Secretarial Science
1WorldSync May 2013 - Present
Epocrates August 2011 - May 2013
Advanced Digital Broadcast November 2010 - April 2011
ICT Group August 2000 - June 2010
Kvaerner E&C July 1996 - August 2000
Trip Reduction Services August 1993 - June 1996
Alliance Meeting Planners October 1988 - July 1993
Hoechst Celanese Corporation May 1987 - October 1988
Hoechst Celanese Corporation June 1982 - May 1987
Education
Raritan Valley Community College 1980 — 1982
Asscoiates, Secretarial Science
Leo Harris's ICT Group Experience May 2005 - February 2006
Job Owner, Hampton Roads Computer Gurus
Industry Information Technology and Services
Experience
Hampton Roads Computer Gurus March 2010 - Present
ITT Systems January 2012 - January 2013
L-3 Communications Integrated Systems July 2009 - January 2012
Army National Guard December 2001 - December 2009
Earl Industries, LLC July 2006 - July 2009
ICT Group May 2005 - February 2006
NJP, Inc May 2004 - April 2005
Skills
Windows Server, Active Directory, Servers, Cisco Technologies, Security+, Firewalls, Technical Support, Routers, Microsoft Exchange, Security, DHCP, VPN, Troubleshooting, Switches, DNS, Windows XP, CompTIA Security+
Education
Old Dominion University 2000 — 2007
Bachelors
Woodrow Wilson High School 1996 — 2000
Advanced Diploma
Hampton Roads Computer Gurus March 2010 - Present
ITT Systems January 2012 - January 2013
L-3 Communications Integrated Systems July 2009 - January 2012
Army National Guard December 2001 - December 2009
Earl Industries, LLC July 2006 - July 2009
ICT Group May 2005 - February 2006
NJP, Inc May 2004 - April 2005
Skills
Windows Server, Active Directory, Servers, Cisco Technologies, Security+, Firewalls, Technical Support, Routers, Microsoft Exchange, Security, DHCP, VPN, Troubleshooting, Switches, DNS, Windows XP, CompTIA Security+
Education
Old Dominion University 2000 — 2007
Bachelors
Woodrow Wilson High School 1996 — 2000
Advanced Diploma
Krista Csapo's ICT Group Experience 1997 - 2001
Job Business Teacher at Delran Township School District
Industry Education Management
Experience
Delran Township School District January 2010 - Present
Trenton Catholic Academy 2008 - 2009
Trenton Catholic Academy 2008 - 2009
Weichert 2001 - 2008
ICT GROUP 1997 - 2001
ICT GROUP 1997 - 2001
Bank of America 1997 - 1999
Bank of America 1997 - 1999
NJ Public Interest Research Group 1990 - 1990
NJ Public Interest Research Group 1990 - 1990
Education
Saint Joseph's University 1996 — 1999
Master of Business Administration (MBA)
Mount St. Mary's University 1988 — 1992
Bachelor of Arts (B.A.), Political Science and Government
Delran Township School District January 2010 - Present
Trenton Catholic Academy 2008 - 2009
Trenton Catholic Academy 2008 - 2009
Weichert 2001 - 2008
ICT GROUP 1997 - 2001
ICT GROUP 1997 - 2001
Bank of America 1997 - 1999
Bank of America 1997 - 1999
NJ Public Interest Research Group 1990 - 1990
NJ Public Interest Research Group 1990 - 1990
Education
Saint Joseph's University 1996 — 1999
Master of Business Administration (MBA)
Mount St. Mary's University 1988 — 1992
Bachelor of Arts (B.A.), Political Science and Government
Erica Dublin's ICT Group Experience May 2006 - April 2008
Job Client Services Representative at USI Affinity
Industry Insurance
Experience
USI Affinity October 2011 - March 2014
Javers Group January 2011 - May 2011
Javers Group 2011 - 2011
Brown & Brown Consulting October 2008 - December 2010
Brown & Brown Consulting October 2008 - November 2010
ICT GROUP May 2006 - April 2008
E-Payday Loans January 2005 - May 2006
TELERX Marketing September 2002 - December 2004
Skills
Health Insurance, Benefits Administration, Disability Insurance, Marketing, Employee Benefits, Customer Service, Insurance, COBRA, Customer Satisfaction, Account Management, Customer Retention
Education
Temple University
Temple University
Thomas Jefferson- JeffSTAT
GED
USI Affinity October 2011 - March 2014
Javers Group January 2011 - May 2011
Javers Group 2011 - 2011
Brown & Brown Consulting October 2008 - December 2010
Brown & Brown Consulting October 2008 - November 2010
ICT GROUP May 2006 - April 2008
E-Payday Loans January 2005 - May 2006
TELERX Marketing September 2002 - December 2004
Skills
Health Insurance, Benefits Administration, Disability Insurance, Marketing, Employee Benefits, Customer Service, Insurance, COBRA, Customer Satisfaction, Account Management, Customer Retention
Education
Temple University
Temple University
Thomas Jefferson- JeffSTAT
GED
Yvonne Russoniello's ICT Group Experience 2001 - 2003
Job Educator at Ewing Public Schools
Industry Education Management
Experience
Ewing Public Schools 2003 - Present
ICT Group 2001 - 2003
HCi 1992 - 2001
Education
Kutztown University of Pennsylvania
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
The College of New Jersey
Master's degree, Elementary Education and Teaching
Ewing Public Schools 2003 - Present
ICT Group 2001 - 2003
HCi 1992 - 2001
Education
Kutztown University of Pennsylvania
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
The College of New Jersey
Master's degree, Elementary Education and Teaching
Micah Carter's ICT Group Experience October 2005 - August 2006
Job Route Lot Attendant at Diamond Parking Service
Industry Research
Experience
Diamond Parking Service September 2014 - Present
Munchery August 2014 - Present
University of Washington September 2011 - August 2014
Lowe's Home Improvement October 2007 - March 2009
Travis Pattern June 2007 - July 2007
West Corporation December 2006 - June 2007
Huntwood Industries August 2006 - October 2006
ICT Group October 2005 - August 2006
West Corporation January 2005 - July 2005
Skills
Research, Public Speaking, Editing, Event Planning, Social Media, Microsoft Office, Non-profits, Theatre, Acting, History, Software Documentation, Troubleshooting
Education
University of Washington 2011 — 2014
Bachelor of Arts (B.A.), Physical Anthropology, Art, Junior
Shoreline Community College 2010 — 2011
DTA-AA, General/Anthropology, 3.6
Spokane Falls Community College 2009 — 2010
Associate of Arts (AA), General Studies, 3.5
Diamond Parking Service September 2014 - Present
Munchery August 2014 - Present
University of Washington September 2011 - August 2014
Lowe's Home Improvement October 2007 - March 2009
Travis Pattern June 2007 - July 2007
West Corporation December 2006 - June 2007
Huntwood Industries August 2006 - October 2006
ICT Group October 2005 - August 2006
West Corporation January 2005 - July 2005
Skills
Research, Public Speaking, Editing, Event Planning, Social Media, Microsoft Office, Non-profits, Theatre, Acting, History, Software Documentation, Troubleshooting
Education
University of Washington 2011 — 2014
Bachelor of Arts (B.A.), Physical Anthropology, Art, Junior
Shoreline Community College 2010 — 2011
DTA-AA, General/Anthropology, 3.6
Spokane Falls Community College 2009 — 2010
Associate of Arts (AA), General Studies, 3.5
Christy Mancini's ICT Group Experience 2001 - 2003
Job CoOwner at Vendamania
Industry Consumer Services
Experience
Vendamania 1993 - Present
ICT Group 2001 - 2003
Skills
MS Office (Word, Excel,...
Education
Sam Houston State University 1982 — 1984
Accounting
Vendamania 1993 - Present
ICT Group 2001 - 2003
Skills
MS Office (Word, Excel,...
Education
Sam Houston State University 1982 — 1984
Accounting
Saadiq Mohammed's ICT Group Experience January 2009 - November 2009
Job Technical Coordinator at Verizon Wireless
Industry Telecommunications
Experience
Verizon Wireless October 2011 - Present
ICT Group January 2009 - November 2009
Simumeera Group Co. Ltd February 2001 - May 2005
Skills
Customer Service, Billing, Customer Relations, Microsoft Office, Coordination, Technical Analysis, Troubleshooting, Technical Writing
Education
University of Arkansas at Little Rock 2009 — 2010
Bachelor of Science
University of Ghana 2002 — 2005
Bachelor of Science
Verizon Wireless October 2011 - Present
ICT Group January 2009 - November 2009
Simumeera Group Co. Ltd February 2001 - May 2005
Skills
Customer Service, Billing, Customer Relations, Microsoft Office, Coordination, Technical Analysis, Troubleshooting, Technical Writing
Education
University of Arkansas at Little Rock 2009 — 2010
Bachelor of Science
University of Ghana 2002 — 2005
Bachelor of Science
Dom Gonzales's ICT Group Experience September 2005 - June 2007
Job Network Support Engineer 2 LTM/APM at F5 Networks
Industry Information Technology and Services
Experience
F5 Networks April 2015 - Present
F5 Networks June 2014 - Present
F5 Networks October 2013 - Present
Deaconess Medical Center September 2012 - October 2013
OpenEye August 2012 - September 2012
OpenEye January 2011 - August 2012
Pomeroy July 2012 - July 2012
Metals Fabrication Co June 2008 - April 2009
ICT Group September 2005 - June 2007
United States Air Force September 2001 - May 2005
Skills
Troubleshooting, Windows, Windows 7, Microsoft Office, Linux, Computer Hardware, HTML, XP, SQL, Technical Support, CSS, WAMP, Oracle VirtualBox, BMC Remedy, Centricity, Computer Repair, Call Center, Printers, Customer Service, Remote Desktop, Networking, Process Improvement, Computer Maintenance, Customer Support, Software Installation, Technical Writing, Hardware, TCP/IP, Security, Help Desk Support, Hospital Information..., Microsoft Exchange, Call Centers, Citrix, OS X, Operating Systems, Windows XP
Education
University of Phoenix 2010 — 2012
Bachelor's degree, Information Technology Network Security
University of Phoenix 2009 — 2010
AA, IT Networking, 3.71
F5 Networks April 2015 - Present
F5 Networks June 2014 - Present
F5 Networks October 2013 - Present
Deaconess Medical Center September 2012 - October 2013
OpenEye August 2012 - September 2012
OpenEye January 2011 - August 2012
Pomeroy July 2012 - July 2012
Metals Fabrication Co June 2008 - April 2009
ICT Group September 2005 - June 2007
United States Air Force September 2001 - May 2005
Skills
Troubleshooting, Windows, Windows 7, Microsoft Office, Linux, Computer Hardware, HTML, XP, SQL, Technical Support, CSS, WAMP, Oracle VirtualBox, BMC Remedy, Centricity, Computer Repair, Call Center, Printers, Customer Service, Remote Desktop, Networking, Process Improvement, Computer Maintenance, Customer Support, Software Installation, Technical Writing, Hardware, TCP/IP, Security, Help Desk Support, Hospital Information..., Microsoft Exchange, Call Centers, Citrix, OS X, Operating Systems, Windows XP
Education
University of Phoenix 2010 — 2012
Bachelor's degree, Information Technology Network Security
University of Phoenix 2009 — 2010
AA, IT Networking, 3.71
Nicholas Donald, MBA's ICT Group Experience May 2000 - August 2000
Job Network Administration
Industry Information Technology and Services
Experience
Arkansas Army National Guard September 2010 - Present
URS Corporation August 2005 - December 2011
United States Air Force Reserves July 2007 - December 2009
Washington Group International September 2002 - October 2003
RadioShack April 2001 - July 2002
ICT Group May 2000 - August 2000
Skills
Management, VoIP, Project Planning, Human Resources, Customer Service, Sales, Team Building, Public Speaking, Training, Coaching, Social Networking, Team Leadership, Marketing, Marketing Strategy, New Business Development, Time Management
Education
University of Phoenix 2008 — 2010
MBA, Business Administration
University of Arkansas at Pine Bluff 1999 — 2005
BS, Industrial Technology
Arkansas Army National Guard September 2010 - Present
URS Corporation August 2005 - December 2011
United States Air Force Reserves July 2007 - December 2009
Washington Group International September 2002 - October 2003
RadioShack April 2001 - July 2002
ICT Group May 2000 - August 2000
Skills
Management, VoIP, Project Planning, Human Resources, Customer Service, Sales, Team Building, Public Speaking, Training, Coaching, Social Networking, Team Leadership, Marketing, Marketing Strategy, New Business Development, Time Management
Education
University of Phoenix 2008 — 2010
MBA, Business Administration
University of Arkansas at Pine Bluff 1999 — 2005
BS, Industrial Technology
Angelica Jones's ICT Group Experience November 2007 - December 2008
Job Biotech Professional Seeking New Opportunities
Industry Insurance
Experience
LiveOps June 2014 - Present
Dployit March 2014 - April 2014
Sabbatical August 2013 - April 2014
Dow AgroSciences July 2012 - July 2013
BioStorage Technologies May 2011 - July 2012
Aerotek February 2011 - March 2011
POLARIS Laboratories November 2010 - February 2011
US Federal Government April 2010 - June 2010
Penn State University January 2007 - May 2009
ICT Group November 2007 - December 2008
Skills
Biotechnology, ELISA, Gel Electrophoresis, biolistics, whiskers, Electronic Lab Notebook, Aseptic Technique, PCR, RT-PCR, Research, Lifesciences, GMP, Sop, Laboratory, GLP, Validation, LIMS, rapid transformation, agrobacterium..., DNA isolation, RNA isolation, Accessioning, IATA certification, Cold Storage, FTIR, Microscopy, Western blot, Statistics, Blood borne pathogens..., Cell Culture, Plant Tissue Culture, Molecular Biology, DNA
Education
Pennsylvania State University-Erie Campus 2003 — 2009
Bachelor's of Science, Biology, General
Penn State University
Bachelor of Science (BS), Biology, General
NWPA Collegiate Academy 1998 — 2002
LiveOps June 2014 - Present
Dployit March 2014 - April 2014
Sabbatical August 2013 - April 2014
Dow AgroSciences July 2012 - July 2013
BioStorage Technologies May 2011 - July 2012
Aerotek February 2011 - March 2011
POLARIS Laboratories November 2010 - February 2011
US Federal Government April 2010 - June 2010
Penn State University January 2007 - May 2009
ICT Group November 2007 - December 2008
Skills
Biotechnology, ELISA, Gel Electrophoresis, biolistics, whiskers, Electronic Lab Notebook, Aseptic Technique, PCR, RT-PCR, Research, Lifesciences, GMP, Sop, Laboratory, GLP, Validation, LIMS, rapid transformation, agrobacterium..., DNA isolation, RNA isolation, Accessioning, IATA certification, Cold Storage, FTIR, Microscopy, Western blot, Statistics, Blood borne pathogens..., Cell Culture, Plant Tissue Culture, Molecular Biology, DNA
Education
Pennsylvania State University-Erie Campus 2003 — 2009
Bachelor's of Science, Biology, General
Penn State University
Bachelor of Science (BS), Biology, General
NWPA Collegiate Academy 1998 — 2002
Zulema Mercado's ICT Group Experience October 2002 - September 2004
Job Professional Training & Coaching Professional
Industry Professional Training & Coaching
Experience
Arbor Education and Training August 2007 - January 2010
Santa Cruz County Workforce Development October 2006 - May 2007
Santa Cruz County Workforce Development April 2006 - October 2006
Santa Cruz County Workforce Development April 2005 - April 2006
Santa Cruz County Workforce Development October 2004 - April 2005
ICT Group October 2002 - September 2004
Skills
Case Managment, Career Assessment
Education
Pima Community College
Pima Community College
General Studies Diploma
Arbor Education and Training August 2007 - January 2010
Santa Cruz County Workforce Development October 2006 - May 2007
Santa Cruz County Workforce Development April 2006 - October 2006
Santa Cruz County Workforce Development April 2005 - April 2006
Santa Cruz County Workforce Development October 2004 - April 2005
ICT Group October 2002 - September 2004
Skills
Case Managment, Career Assessment
Education
Pima Community College
Pima Community College
General Studies Diploma
CATRINA CARMICHAEL-TOLIVER's ICT Group Experience 1999 - 2000
Job CONTROLLER at AMERICA'S OIL EXPRESS, INC.
Industry Oil & Energy
Experience
AMERICA'S OIL EXPRESS, INC. June 2000 - Present
ICT Group 1999 - 2000
Account Temps 1992 - 1996
Skills
Financial Reporting, Internal Controls, Accounting, Sarbanes-Oxley Act, Auditing, Financial Analysis, General Ledger, Financial Accounting, Cost Accounting, Variance Analysis, Forecasting, Accounts Payable
Education
University of Phoenix 2010 — 2014
Business Administration and Management, General
University of Phoenix 2010 — 2013
Masters of Business Administration, Business
AMERICA'S OIL EXPRESS, INC. June 2000 - Present
ICT Group 1999 - 2000
Account Temps 1992 - 1996
Skills
Financial Reporting, Internal Controls, Accounting, Sarbanes-Oxley Act, Auditing, Financial Analysis, General Ledger, Financial Accounting, Cost Accounting, Variance Analysis, Forecasting, Accounts Payable
Education
University of Phoenix 2010 — 2014
Business Administration and Management, General
University of Phoenix 2010 — 2013
Masters of Business Administration, Business
Annissa Richardson's ICT Group Experience February 2006 - November 2008
Job Internet Help Desk at Walt Disney World
Industry Food & Beverages
Experience
Walt Disney World November 2013 - Present
Olive Garden 2008 - 2013
Ict Group February 2006 - November 2008
Education
Haines City High School 2000 — 2004
Dipolma
Polk State College
Nursing
Walt Disney World November 2013 - Present
Olive Garden 2008 - 2013
Ict Group February 2006 - November 2008
Education
Haines City High School 2000 — 2004
Dipolma
Polk State College
Nursing
Rebecca Rakes's ICT Group Experience November 2000 - May 2004
Job Finance
Industry Financial Services
Experience
United States Army Reserve August 2005 - Present
Motion Control Systems, Inc. June 2006 - June 2011
ICT Group November 2000 - May 2004
Combined Insurance 1999 - 2000
Skills
Human Resources, Personnel Management, Sales, Training, Leadership Development, Leadership, Employee Relations, Recruiting, Employee Training, Employee Benefits, Organizational..., Performance Management, Military, Security Clearance, Team Building, Policy, Onboarding, Military Experience, Team Leadership, Interviews, Management
Education
Radford University - College of Business and Economics 2012 — 2014
Bachelor of Business Administration (BBA), Finance
Radford University 2011 — 2014
Bachelor of Business Administration (BBA), Finance, General
New River Community College 2006 — 2008
Associate of Arts and Sciences (A.A.S.), Education
United States Army Reserve August 2005 - Present
Motion Control Systems, Inc. June 2006 - June 2011
ICT Group November 2000 - May 2004
Combined Insurance 1999 - 2000
Skills
Human Resources, Personnel Management, Sales, Training, Leadership Development, Leadership, Employee Relations, Recruiting, Employee Training, Employee Benefits, Organizational..., Performance Management, Military, Security Clearance, Team Building, Policy, Onboarding, Military Experience, Team Leadership, Interviews, Management
Education
Radford University - College of Business and Economics 2012 — 2014
Bachelor of Business Administration (BBA), Finance
Radford University 2011 — 2014
Bachelor of Business Administration (BBA), Finance, General
New River Community College 2006 — 2008
Associate of Arts and Sciences (A.A.S.), Education
Christopher Sikorski's ICT Group Experience October 2007 - March 2008
Job Financial Analyst II at M&T Bank
Industry Financial Services
Experience
M&T Bank October 2010 - Present
M&T Bank March 2008 - October 2010
ICT Group October 2007 - March 2008
University at Buffalo August 2003 - April 2007
Skills
Microsoft Excel, Hyperion Planning, Hyperion Financial..., Data Analysis, Databases, Financial Modeling, MS Excel Pivot Tables, Vlookup, Financial Analysis, Financial Reporting, Financial Planning, Financial Statements, Financial Accounting, Outlook, Spreadsheets, Teamwork, PowerPoint, Microsoft Word, Microsoft Office
Education
State University of New York at Buffalo - School of Management 2003 — 2007
Bachelor's Degree, Finance, Marketing
M&T Bank October 2010 - Present
M&T Bank March 2008 - October 2010
ICT Group October 2007 - March 2008
University at Buffalo August 2003 - April 2007
Skills
Microsoft Excel, Hyperion Planning, Hyperion Financial..., Data Analysis, Databases, Financial Modeling, MS Excel Pivot Tables, Vlookup, Financial Analysis, Financial Reporting, Financial Planning, Financial Statements, Financial Accounting, Outlook, Spreadsheets, Teamwork, PowerPoint, Microsoft Word, Microsoft Office
Education
State University of New York at Buffalo - School of Management 2003 — 2007
Bachelor's Degree, Finance, Marketing
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY