NACR Company
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NACR Employees
Century21 Judge Fite August 2013 - Present
AMERICAN EXPRESS September 2011 - October 2014
NACR March 2009 - August 2011
Aastra USA, Inc. May 2008 - February 2009
NextiraOne / UAC January 2003 - May 2008
Avaya March 1996 - December 2002
IBM Corporation January 1990 - March 1996
Skills
Unified Communications, Telephony, Avaya, SIP, Telecommunications, Management, VoIP, Solution Selling, Direct Sales, Managed Services, Account Management, Wireless, IP, Video Conferencing, Avaya Technologies, SIP Trunking, ACD, New Business Development, Sales, MPLS, Call Centers, CTI, Hosted Services, Contact Centers, Selling, T1, Ethernet
Education
Trinity University
BA - Business Administration
Trinity University
Byram Healthcare January 2013 - Present
NACR March 2005 - December 2012
Avaya May 2001 - February 2005
Lucent Technologies Bell Labs April 1995 - May 2001
AT&T December 1985 - April 1995
Skills
Account Management, Healthcare, Salesforce.com, Hospitals, Cold Calling, Sales, Medicare, Team Building, Product Launch, Leadership, Selling, Sales Management, Strategic Planning, Employee Benefits, Managed Care, Sales Process, Training, Customer Service
Education
University of Missouri-Kansas City
Accounting and Business/Management
NACR November 2013 - Present
IBM May 2011 - October 2013
Avaya December 2009 - May 2011
Nortel January 2007 - December 2009
AT&T March 1998 - December 2006
Video Images 1992 - 1998
Skills
Unified Communications, Telecommunications, Data Center, Avaya, Managed Services, Cloud Computing, Selling, Training, IP, IT Service Management, VoIP, Sales, Solution Selling, Telephony, Disaster Recovery, Account Management, MPLS, ITIL
Education
University of Iowa 1984 — 1988
BA, Communications
University of Iowa 1984 — 1988
Bachelor of Arts (B.A.), Communication and Media Studies
NACR February 2014 - Present
trillium groupe August 2011 - Present
Nexus Consulting Partners August 2011 - Present
Cerium Networks September 2011 - January 2014
Polycom July 2010 - August 2011
ClickFox March 2008 - June 2010
Avaya March 2007 - March 2008
Avaya October 2004 - February 2007
Avaya October 2000 - September 2004
Bell Laboratories Lucent Technologies January 1997 - September 2000
Skills
Vice Presidents, Strategic Leadership, Building High..., Cloud Applications, Sales & Marketing..., Strategic Partnerships, Business Strategy, Business Alliances, Cloud Communications, Unified Communications, Software Licensing, Management Consulting, Solution Selling, Social Media, Cisco Technologies, Video Conferencing, Enterprise Technology..., SaaS, Channel Partners, Business Development, CRM, Managed Services, Sales Management, Enterprise Software, Strategy, Start-ups, Technical Direction, Hybrid Cloud, High Technology Sales, Team Building, Lync Server 2010, Sales Hiring, Multi-Site Technology..., Technical Hiring, Selling, Sales Operations, Networking, Management, Competitive Analysis, Training, Telecommunications, Data Center, Business Planning, Leadership, Call Centers, Go-to-market Strategy, Salesforce.com, Direct Sales, Lead Generation, Emotional Intelligence
Education
University of Washington, Michael G. Foster School of Business 2013 — 2014
Attending Executive Finance Curriculum
University of Phoenix 2004 — 2005
Attended MBA program, Marketing
Pacific Lutheran University 1984 — 1986
BBA, Marketing, Economics
NACR September 2006 - Present
Empire Technologies October 2001 - June 2006
Avaya June 1993 - September 2001
Skills
Technology visionary, Trend expert, futurist, Critical Thinking, Customer Advocacy, project planning, VoIP, Leadership, Management, Business Intelligence, Vendor Relationships, Account Management, Avaya, Cloud Computing, Enterprise Software, Futurism, Managed Services, Professional Services, Project Planning, SIP Trunking, SaaS, Sales, Sales Management, Solution Selling, Telecommunications, Telephony, Unified Communications, Wireless
Education
Tufts University 1978 — 1982
BA Political Science
NACR September 2012 - Present
ConvergeOne 2010 - Present
NACR 2010 - Present
S-1 IT Solutions 2010 - September 2012
Siemens IT Solutions and Services, Inc. 2005 - 2010
Mimeo.com 2001 - 2004
ENTEX 1994 - 1999
IBM 1976 - 1993
Education
Syracuse University
Bachelor of Sciences, School of Management
NACR October 2010 - Present
JPMC August 2007 - October 2010
JP Morgan Chase September 2005 - August 2007
Voice & Data Networks, Inc. May 2004 - July 2005
Expanets/Avaya March 1998 - March 2004
OASIS Corporation April 1996 - March 1998
Skills
Call Center, Avaya, PBX, Telecommunications, Vendor Management, VoIP, Voice Mail, Telephony, Call Centers, SIP, Data Center, PMP, Unified Communications, WAN, SDLC, Management, IVR, Disaster Recovery, Managed Services, Professional Services, Integration, Cisco Technologies, IP, Wireless, Cloud Computing, Genesys, Troubleshooting, LAN-WAN, CTI, Switches, IT Management, ACD, Contact Centers, Virtualization, Infrastructure, Pre-sales, Video Conferencing, Cisco Call Manager, Network Architecture, ITIL, MPLS, Avaya Technologies
Education
Pacific Lutheran University 1992 — 1995
BA, Communication - Public Relations
NACR May 2014 - September 2015
FiberCloud October 2012 - April 2014
Crexendo Business Solutions April 2010 - October 2012
Mitel (Formally Inter-Tel Technologies) October 2001 - April 2010
Mitel (Formally Inter-Tel Technologies) 1997 - 2001
Mitel (Formally Inter-Tel Technologies) 1994 - 1997
Skills
Lead Generation, Online Marketing, Sales Leadership, Sales Consulting, Sales Training, Technology Consulting, Consulting, SEM, Sales Management, SEO, PPC, Online Advertising, Selling Skills, Consultants, Web Analytics, Google Adwords, E-commerce, Web Marketing, Direct Sales, Telecommunications, Salesforce.com, Sales Process, Leadership, Sales, Marketing Strategy, B2B, Training, SaaS, Managed Services, CRM, Product Marketing, Business Development, Social Media Marketing, Cloud Computing, Strategy, Cold Calling, Digital Marketing, Strategic Partnerships, Selling, B2B Marketing, Enterprise Software, Account Management, Start-ups, Customer Retention, Solution Selling, Sales Operations, Channel Partners, Go-to-market Strategy, New Business Development, Sales Presentations
Education
National University
Bachelor's Degree, Business Administration and Management, General
NACR June 2015 - Present
Sunturn, Inc. March 2013 - Present
CenturyLink May 2011 - March 2013
Verizon Business March 2007 - July 2011
Verizon Business March 2003 - March 2007
Verizon Business August 2000 - March 2003
Vital Computer Services December 1999 - August 2000
AT&T March 1998 - November 1999
Skills
Solution Selling, Cloud Computing, Managed Services, Global Sales, Performance Improvement, Telecommunications, Enterprise Software, CRM, Sales Management, Strategic Planning, SaaS, Security, IT Service Management, Professional Services, Unified Communications, Sales Operations, Direct Sales, Customer Retention, Data Center, Sales, Sales Engineering, Customer Satisfaction, Account Management, Channel Partners, Networking, Sales Presentations, MPLS, Telephony, Management, Co-location, Team Building, VoIP, Project Management, Vendor Management, Selling, Call Centers, Salesforce.com, Wireless, SIP Trunking, Strategic Partnerships, Sales Process
Education
Ohio University 1987 — 1989
College of Fine Arts
University of Phoenix 2011 — 2014
Bachelor of Business Administration (B.B.A.), 3.6
Calabrio, Inc June 2012 - Present
NICE Systems January 2011 - June 2012
NICE Systems January 2010 - March 2011
Rewards Network February 2009 - February 2010
Packaging Incorporated February 2006 - December 2008
NACR June 2004 - February 2006
Skills
Solution Selling, SaaS, Enterprise Software, Salesforce.com, Direct Sales, Unified Communications, Account Management, Sales Process, Call Logging, Contact Centers, Call Center, Channel, VoIP, Telecommunications, Cloud Computing, Professional Services, Lead Generation, Call Centers, Business Development, Strategic Partnerships, Vendor Management, Sales Operations, Integration, Sales, Networking, Sales Management
Education
University of Minnesota-Twin Cities 2000 — 2004
BA, Psychology, Business
BOLD
Uptivity January 2015 - Present
NACR September 2011 - August 2014
US Navy 2009 - 2011
Avaya Communications 2006 - 2008
Verizon Business 2004 - 2006
Birch Telecom June 2004 - November 2004
Verizon Logistics 2003 - 2004
Source, Inc 2000 - 2003
Bennigans 1998 - 2000
Skills
Management, Telecommunications, Strategy, Unified Communications, Leadership, Sales Operations, VoIP, Strategic Planning, Sales, Business Planning, Selling, Sales Process, Project Management, Negotiation, Customer Satisfaction, Solution Selling, Telephony, Managed Services, Account Management, Direct Sales, Avaya, Channel Partners, SaaS
Education
Texas Tech University 1998 — 2000
Business Management
Texas Tech University 1998 — 2000
Dumas High School 1994 — 1998
DIPLOMA
NACR October 2014 - Present
Ecodence LLP March 2014 - October 2014
Avaya January 2012 - March 2014
Avaya March 2010 - December 2011
Avaya April 2007 - February 2010
Convergys Corporation November 2004 - January 2006
Finali Corporation August 1999 - November 2004
Infonautics 1996 - 1999
KnowledgeFlow 1994 - 1996
Skills
SaaS, Contact Centers, Cloud Computing, CRM, Unified Communications, Contact Center Strategy, Avaya, Analytics, Networking, Professional Services, VoIP, Product Management, Vendor Management, Integration, IT Strategy, Leadership, Outsourcing, Enterprise Software, Business Development, Project Management, Call Centers, Management, Solution Selling, Managed Services, Contact Center Express, Contact Center..., IVR, CTI, Telecommunications, Call Center, Telephony, SIP, Customer Experience, ACD, Workforce Management, Lean Software..., Agile Application..., Go-to-market Strategy, Strategy, Channel Partners, Consulting, Selling, Avaya Technologies, Sales
Education
University of North Texas 1982 — 1984
DMA
Stephen F. Austin State University 1979 — 1982
MA, BFA
Ronco Communications August 2013 - Present
iQ Solutions Group, LLC. February 2013 - August 2013
CallCopy Inc. October 2010 - January 2013
NACR January 2006 - September 2010
Bank One May 1993 - January 2004
AT&T September 1987 - May 1993
Skills
Relationship Development, Sales Process, Sales Management, Sales, Unified Communications, Telephony, Avaya, Direct Sales, New Business Development, Enterprise Software, Call Centers, Solution Selling, Managed Services, Strategy, Networking, Channel Partners, VoIP, Salesforce.com, Telecommunications, Cloud Computing, Vendor Management, Strategic Partnerships, Cisco Technologies, SaaS, Great communications..., Great Motivator, Security, SIP, Data Center, Contact Centers, IVR, Virtualization, Pre-sales, Professional Services, Customer Experience, Workforce Management, SIP Trunking, Go-to-market Strategy, Product Management, Wireless, Selling, Call Logging, Sales Operations, MPLS, IP, CTI, CRM, Unified Messaging, Account Management, ACD
Education
Otterbein College 1991 — 1994
Business Communication
Youngstown State University 1972 — 1980
Earth Science
NACR
Skills
Telecommunications, VoIP, Sales Management, Sales, Telephony, Avaya, Leadership, Unified Communications, SIP, Solution Selling, IP, SIP Trunking, IVR, Call Centers, Strategic Partnerships, Channel Partners, Contact Centers, Managed Services, Wireless, Switches, New Business Development, Direct Sales
Education
University of South Carolina-Columbia
NACR July 2015 - Present
Verizon-GTE Customer Networks 1997 - 2015
Sprint-Centel of Illinois 1989 - 1997
Skills
Management, Human Resources, Program Management, Recruiting, Leadership, Troubleshooting, Training, Project Planning, Resource Management, Testing, Telecommunications, Managed Services, VoIP, Call Centers, Wireless, Telephony, Vendor Management, Unified Communications, Data Center, IP, Team Building
Education
Roosevelt University
Bachelor"s Degree in Professional Administration, Business Administration and Management, General
NACR December 2014 - Present
Pernix Therapeutics April 2014 - December 2014
Stratus Technology Services 2010 - 2014
Skills
Technical Recruiting, Talent Acquisition, Internet Recruiting, Data Center, Staff Augmentation, ITIL, Account Management, Recruiting, Management, Project Management, Information Technology, Vendor Management, Human Resources, Storage, Executive Management, Applicant Tracking..., Sales, Call Centers, SDLC, Staffing Services, Networking, Start-ups, Benefits Negotiation, Business Development, Professional Services, Contract Recruitment, Outsourcing, SaaS, Executive Search, Cloud Computing, Sourcing, Screening Resumes, Cold Calling, Temporary Placement, Permanent Placement, CRM
Education
Rutgers University-New Brunswick 2006 — 2010
Bachelor of Arts, Communication, Psychology
NACR August 2015 - Present
Avaya July 2012 - May 2015
Canon Business Solutions May 2010 - July 2012
Keller Williams Real Estate November 2004 - May 2010
GFI Digital January 2007 - December 2007
Lanier Worldwide January 2004 - December 2004
IKON Office Solutions April 2003 - April 2004
IKON Office Solutions September 1989 - September 1998
Skills
Cold Calling, Account Management, Direct Sales, Managed Services, Management, Sales, Sales Management, Sales Operations, Sales Process, Salesforce.com, Selling, Solution Selling, Team Building, Telecommunications, Unified Communications, VoIP
Education
Pittsburg State University 1985 — 1989
BBA, Marketing
inContact January 2015 - Present
inContact May 2012 - Present
NACR February 2004 - June 2012
Expanets January 2001 - January 2004
Lucent Technologies January 1997 - January 2001
AT&T April 1992 - January 1997
Skills
Direct Sales, Telephony, Contact Centers, Management, New Business Development, Contract Negotiation, Customer Service, Sales Presentations, Channel Partners, Managed Services, Sales, ACD, SIP Trunking, VoIP, Go-to-market Strategy, Avaya PBX, Contact Centre, SIP, SaaS, Avaya Technologies
Education
Towson University 1984 — 1988
Bachelor's of Science, Marketing/Management
NACR January 2015 - Present
NACR July 2014 - Present
AGC Networks Ltd. January 2014 - July 2014
Voice & Data Networks, Inc. November 2003 - October 2013
Avaya January 1999 - September 2003
AT&T January 1986 - January 1999
Skills
Contract Negotiation, Sales Support, Process Engineering, Account Management, Sales Operations, VoIP, Avaya, Networking, Wireless, Unified Communications, Cisco Technologies, Telecommunications, Video Conferencing, Enterprise Software, Sales Process, Managed Services, Avaya Technologies
Education
University of Minnesota-Twin Cities
Bachelor of Science, Statisics and Sociology
NACR May 2015 - Present
Radiant Resources, Inc. June 1996 - May 2015
Sun Microsystems April 1990 - May 1995
Tandem Computers 1984 - 1990
Skills
Storage, Virtualization, Disaster Recovery, Storage Virtualization, VMware, Storage Area Networks, Sales Management, High Availability, Negotiation, Deduplication, Cloud Computing, NAS, Pre-sales, Storage Solutions, Backup Solutions, SAN, Solution Selling, Enterprise Storage, Enterprise Software, Data Center, Servers, Professional Services, VDI, Hardware, Business Continuity, Managed Services
Education
The College of Wooster 1974 — 1978
Bachelor of Science, Business Economics
The College of Wooster
Bachelor of Science - Business Economics
SmartLinx Solutions October 2014 - May 2015
Telereach 2014 - 2014
NACR July 2012 - May 2013
Coface Collections North America July 2011 - April 2012
Skills
Problem Solving, Excellent Customer..., Goal Oriented, Superb Organizational..., Management, Direct Sales, Sales Operations, Call Centers, Lead Generation, Sales, Account Management, Salesforce.com, Cold Calling, Leadership, Marketing, Training, CRM, Sales Process, Business Development
Education
Rutgers, The State University of New Jersey - Rutgers Business School 1970 — 1972
Associate of Arts (AA), Business, Management, Marketing, and Related Support Services
Clifton High School, Clifton, NJ
High School Diploma, Business - Secretarial
NACR June 2012 - Present
Avaya Inc. March 2010 - May 2012
Avaya Government Solutions 2004 - February 2010
Expanets 2000 - 2004
Skills
Unified Communications, VoIP, Avaya, Managed Services, Solution Selling, Telephony, Telecommunications, SIP, IVR, Channel, Contact Centers, Professional Services, Call Centers, Wireless, SaaS, Cloud Computing, IP, MPLS, Cisco Technologies, Channel Partners, Sales Engineering, SIP Trunking, Data Center, Enterprise Software, Account Management, Video Conferencing, WAN, Direct Sales, Pre-sales, Integration, Salesforce.com
Education
St. Lawrence University 1972 — 1976
BS, Mathematics
Staples High School
Berger Transfer & Storage February 2015 - Present
Twin Cities Public Television June 2014 - January 2015
NACR October 2013 - February 2014
State of Minnesota - Office of Enterprise Technology June 2013 - August 2013
Twin City Federal March 2013 - April 2013
International Dairy Queen May 2012 - March 2013
Gander Mountain April 2011 - January 2012
North Memorial Health Care October 2010 - January 2011
North Memorial HealthCare March 2009 - August 2010
LOGIS July 2008 - November 2008
Skills
HRIS, Payroll, Benefits, Project Management, Performance Management, Salary and Bonus..., Process Improvement, Ulti Pro Software, Analysis Skills, Communications, Adaptive to change, Flexibility, Problem Solving, Attention To Detail, Organized, Team Oriented, Tactical Planning, Tactical Execution, Visionary, Report Writing, Cognos, Drive For Results, ADP Enterprise 5.0, JDA Work Force..., ADP Payroll, Benefits Administration, Mnagement, Cognos Report Writing, Third Party Interfaces, Employee Benefits, Gathering Business..., Business Process..., Process Documentation, Leadership, Workforce Planning, HR Consulting, Software Documentation, Training, Applicant Tracking..., Taleo, Personnel Management, Management, Temporary Placement, Auditing, Policy, Employee Relations, Human Resources
Education
North Hennepin Community College 2010 — 2011
Certificates, MS Office
American Payroll Institute 1989 — 2010
Certification, Payroll
University of Minnesota-Twin Cities
Business
NACR June 2011 - Present
Avaya September 1990 - March 2010
Avaya January 1990 - January 1996
Siemens-Nixdorf Information Systems 1974 - 1990
Skills
Call Center, Call Centers, ACD, Avaya
Education
Control Data Institute
Computer Science
The George Washington University
Telecommunications and Satellite Communications
US Navy Radioman School
Hewlett-Packard July 2013 - Present
Presidio Networked Solutions December 2010 - December 2012
Quietscape, Inc August 2009 - January 2011
Combest/NACR January 2001 - July 2009
NACR 2001 - 2009
Lucent Technologies/Avaya January 1997 - January 2001
Lucent Technologies January 1996 - December 1997
Skills
Avaya, Call Center, Telecommunications, Managed Services, VoIP, CTI, Direct Sales, Project Management, Enterprise Software, Vendor Management, Telephony, SIP, Call Centers, Integration, Unified Communications, Management, Wireless, Data Center, Solution Selling, IP, Solution Architecture, Avaya Technologies, Contact Centers
Education
University of Denver 2011 — 2013
MAS, Computer Science, Telecommunications
Fairleigh Dickinson University
Graduate Coursework, Computer Science
Rutgers University
Bachelor of Arts, Business Management
Stevens Institute of Technology
Coursework, Mechanical Engineering
NACR February 2010 - Present
Empire Technologies March 2009 - April 2011
Platinum Communications August 2008 - February 2009
Expanets 1999 - 2001
Lucent Technologies 1997 - 1999
AT&T 1992 - 1996
Skills
Telecommunications, Channel Partners, CRM, Sales Management, Telephony, Avaya, Vendor Management, Unified Communications, Product Marketing, Business Development, Sales Operations, Project Management, Professional Services, Competitive Analysis, Avaya Technologies, Solution Selling, Managed Services, VoIP
Education
University of North Carolina at Chapel Hill 1988 — 1992
BA, English
NACR November 2014 - Present
Manilla Arvin November 2011 - Present
Blackbox Network Services July 2013 - October 2014
Mitel April 2013 - May 2013
Time Warner Cable Business Class June 2012 - March 2013
Accuvant March 2011 - November 2011
Cincinnati Bell Telephone January 2009 - October 2010
Cincinnati Bell September 2007 - January 2009
Cincinnati Bell May 2005 - May 2007
Cincinnati Bell January 2001 - May 2005
Skills
VoIP, Wireless, Networking, Selling, Telecommunications, Direct Sales, Telephony, Sales Process, Managed Services, Sales Operations, Sales Management, Strategy, Enterprise Software, Sales, Solution Selling, Unified Communications, WAN, Leadership, Data Center, Call Centers, Cloud Computing, MPLS, Customer Satisfaction, VPN, Marketing Strategy, Business Development, Strategic Planning, Project Management, Coaching, Avaya, Account Management, Salesforce.com, SIP, Security, Professional Services, SaaS, Co-location, Strategic Partnerships, Channel Partners, Cold Calling, Ethernet, SIP Trunking, Management, Vendor Management, CRM, Partner Management, Cisco Technologies, Product Management, IP, Customer Retention
Education
The Union Institute and University
Business Administration
University of Cincinnati
Business Administration Management
University of Notre Dame
Effective Negotiating
Arrow Enterprise Computing Solutions S3 (Arrow S3) February 2011 - Present
Shared Technologies January 2011 - May 2012
NACR June 2007 - August 2010
Cross Telecom April 2004 - May 2007
Expanets October 1999 - December 2003
Lucent Technologies 1989 - 1993
Skills
Private Pilot, Cisco CSA, Certified Choi Kwang Do..., Avaya, VoIP, Solution Selling, Managed Services, Telecommunications, Channel Partners, Unified Communications, SIP Trunking, Telephony, Selling, IVR, Wireless, Unified Messaging, Contact Centers, Cisco Security Agent, SIP, Account Management, Direct Sales, IP, Call Centers, T1, SaaS, Cloud Computing, WAN, ACD, Sales Engineering, LAN-WAN, Ethernet, Salesforce.com, MPLS, Video Conferencing, Data Center, Cisco Technologies, CTI, Go-to-market Strategy, Hosted Services, Co-location, Professional Services, Pre-sales, Enterprise Software
Education
Susquehanna University 1977 — 1981
Bachelor of Science, Finance / Economics
Camp Hill High School 1970 — 1977
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program, 7-12
NACR April 2011 - Present
Home Inspection Experts Inc. March 2003 - Present
CC&N September 2009 - April 2011
Black Box Network Services/Nextiraone July 1983 - April 2009
NextiraOne 1983 - 2005
NextiraOne 1983 - 2004
NextiraOne 1983 - 2003
WilTel Communications/Nextiraone 1983 - 2002
Centel Business Systems/Wiltel 1983 - 2000
Skills
Telecommunications, VoIP, Cabling, IVR, Wireless, Call Center, Switches, Telephony, Unified Communications, T1, IP, ACD, Managed Services, CTI, Software Installation, Avaya, Project Management, SIP, Voice Mail, Call Centers, TDM, Contact Centers, ISDN, WAN, LAN-WAN, Vendor Management, Troubleshooting, Voice, SIP Trunking, Network Design, Video Conferencing, Ethernet, QoS, Unified Messaging, Disaster Recovery, PRI, IP PBX, Telecommunications..., Data Center, Network Architecture, Home Inspections, Electrical Inspections, HVAC Inspections, Plumbing Inspections, Roof Inspections, Foundation Inspections, Building Inspections, Structural Inspections, Commercial Building..., Security
Education
ITA 2003 — 2003
Home/Building Inspector, Licensed Illinois Inspector
Triton-College 1980 — 1982
East Leyden 1976 — 1980
High School, High School
Nortel
NCSS & NCTS
NACR June 2004 - Present
Skills
Avaya, Telephony, Telecommunications
Education
University of Minnesota-Twin Cities 1998 — 2002
BA, Law, Criminology and Deviant Sociology
TelNet 1 Consulting February 2009 - Present
NACR February 2008 - January 2009
Big Sur Technologies March 2007 - November 2007
Avaya March 2000 - February 2007
Skills
Telecommunications, VoIP, Managed Services, Professional Services, Sales, Mobile Devices, SIP, Account Management, Cisco Technologies, Strategic Planning, New Business Development, Enterprise Software, Sales Management, Business Development, Solution Selling, Unified Communications
Education
University of Phoenix 2012 — 2015
Master's degree, Information Technology
Lenor University
Associate's degree, Business
NACR November 2013 - Present
Mission Critical Solutions August 2012 - November 2012
Avaya Inc. September 2010 - April 2012
Avaya Inc. August 2001 - September 2010
Avaya Government Solutions October 1999 - July 2001
Lucent Technologies, Professional Services October 1996 - September 1999
Skills
Proposal Writing, Telecommunications, Sales Operations, Integration, Strategy, RFP, Business Process..., Management, Technical Writing, Project Planning, Change Management, Unified Communications, Avaya, Customer Service, Program Management, Cross-functional Team..., Wireless, Software Documentation, Government, Team Leadership, Pre-sales, Technical Recruiting, Operations Management, Call Centers, Professional Services, Project Management, Team Building, Call Center, Process Improvement, Managed Services, Leadership, VoIP, Account Management, Customer Satisfaction, SIP
Education
The Johns Hopkins University
Master of Science (MS), Information and Telecommunication Systems
Regis University
Master of Science (MS), Management
NACR May 2013 - Present
Interactive Intelligence March 2012 - August 2013
Purdue University May 2009 - April 2012
Nationwide Insurance May 2010 - August 2010
Skills
Wireless Networking, VMware, Cloud Computing, Network Administration, Data Center, Servers, Windows Server, System Deployment, Infrastructure, Cisco Technologies, Firewalls, Virtualization
Education
Purdue University 2007 — 2011
Computer Information Technology
NACR July 2014 - Present
JAKS Construction January 2011 - December 2013
MTS INTEGRA TRAK INC. March 2008 - January 2011
NOAA March 2003 - December 2007
Datatec Inc. January 2001 - February 2003
Movado Group, Inc July 1993 - September 2001
BUCK, SEIFERT AND JOST, INC. May 1988 - June 1993
Johnson & Johnson April 1984 - May 1988
TECHNICAL SERVICES COMPANY January 1981 - April 1984
Skills
Telecommunications, Project Management, Presentations, Customer Service, Product Management, Process Improvement, CRM, Leadership, Professional Services, Databases, System Administration, Integration, Management
Education
Montclair State University 1977 — 1980
Business/ Marketing
AGC Networks Ltd. August 2013 - Present
NACR 2011 - Present
Arrow Electronics 2003 - 2011
Siemens AG Communications Division May 2000 - October 2004
Fujitsu Business Communications 1995 - 2002
Skills
Telecommunications, Sales Management, Unified Communications, VoIP, Call Center, Avaya, Solution Selling, PBX, Telephony, Voice Mail, Consultative Selling, Channel Management, Sales Support, Managed Services, Key Account Management, Wireless, Customer Relations, IVR, SIP, Customer Service, Messaging, Mobile, New Business Development, MPLS, Contract Negotiations, IP, Contract Negotiation, Negotiation, LAN/WAN, Cabling, Excel, Cisco, Word, Coaching, WAN, Microsoft Office, Troubleshooting, PowerPoint, Budgeting, Switches, Data Center, Vendor Management, Virtualization, Access, Employee Relations, Program Management, Windows, Channel, Unified Messaging, Video Conferencing
Education
Rutgers, The State University of New Jersey - Rutgers Business School
BA, Business Communications
Cisco September 2015 - Present
Oracle January 2015 - September 2015
NACR August 2013 - August 2014
Avaya February 2010 - August 2013
NetVersant July 2001 - February 2010
Nortel 1994 - 1998
Skills
VoIP, Unified Communications, Consultative Selling, Professional Services, Telecommunications, Wireless, Contract Negotiations, Call Center, Sales Management, Account Management, Solution Selling, New Business Development, Managed Services, Customer Relations, Negotiation, Contract Negotiation, Business Planning, Team Building, Key Account Management, Salesforce.com, Avaya, Team Leadership, SIP, PBX, Telephony, Direct Sales, IP, LAN/WAN, Mentoring, WAN, SIP Trunking, Sales Operations, Video Conferencing, Selling, Customer Service, Strategic Partnerships, Leadership, IVR, Sales Process, SaaS, Sales, Data Center, LAN-WAN, Enterprise Software, Call Centers, Channel Partners, Management, Cloud Computing, Networking, Business Development
Education
Saint Mary's College of California
Bachelor's degree in Business Management, Business Administration and Management, General
St. Mary's College of California
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services
Tableau Software September 2015 - Present
NACR August 2014 - Present
Attunix June 2012 - July 2014
FiberCloud November 2010 - January 2012
Internap March 2009 - March 2010
Quantum November 2007 - March 2009
Cerium Networks 2005 - 2007
Qwest Communications January 2002 - August 2003
Skills
New Business Development, Direct Sales, Channel Sales, Marketing Event Planning
Education
QuickStart
Seattle University
BA, Business Marketing and Management
Cox Communications September 2009 - Present
NACR November 2007 - January 2009
Cox Communications February 2001 - November 2007
Skills
Vendor Management, Telecommunications, Project Management, VoIP, IP, Wireless, Integration, Management, Data Center, Cisco Technologies, MPLS
Education
Troy University Dothan 1997 — 2000
Systech International September 2015 - Present
MMIT (Managed Markets Insight & Technology) November 2014 - September 2015
1E June 2014 - October 2014
Sparta Systems October 2011 - June 2014
NACR August 2008 - October 2011
EASleadgen 2006 - 2008
Gannett - Asbury Park Press 1994 - 2008
Anheuser-Busch 1992 - 1994
Skills
Solution Selling, Account Management, Enterprise Software, Channel, Sales Process, Salesforce.com, Cloud Computing, Sales Management, Direct Sales, Lead Generation, Sales, Strategic Partnerships, Product Marketing, SaaS, Cold Calling, CRM, Business Development, Unified Communications, Strategy, Professional Services, VoIP, Selling, Product Management, Team Leadership, B2B, Leadership, Business Strategy, Management, New Business Development, Managed Services, Sales Operations, Business Intelligence, Channel Partners, Telecommunications, Demand Generation, Business Alliances, Go-to-market Strategy, Key Account Management, Partner Management, Sales Enablement, Pre-sales, Sales Presentations, Cross-functional Team..., Competitive Analysis, International Sales, Start-ups, Call Centers
Education
Purdue University 1983 — 1988
BS, Supervision
Red Bank Catholic
Salesforce August 2015 - Present
salesforce.com July 2012 - Present
Salesforce.com June 2010 - July 2012
NACR January 2010 - June 2010
Avaya February 2009 - January 2010
Sprint 2004 - February 2009
VOICEPRO March 1993 - April 2003
Skills
SaaS, Salesforce.com, VoIP, Customer Relations, Solution Selling, Consultative Selling, Direct Sales, Unified Communications, Channel Management, Managed Services, Account Management, Software Sales, Call Center, Business Development, Software Industry, Customer Service, New Business Development, Lead Generation, Sales, Sales Process, Strategic Partnerships, Enterprise Software, Sales Operations, Channel Partners, Selling, Cloud Computing, Management, CRM, Call Centers, Wireless, Sales Management, Customer Retention, B2B, Professional Services, Telephony, Cold Calling, Start-ups
Education
University of Colorado Boulder - Leeds School of Business 1981 — 1985
BS, Business
NACR March 2015 - Present
BW Technical Consulting, LLC June 2011 - February 2015
Eventus Solutions Group, LLC February 2013 - July 2013
360 Ecosystem Solutions (BW Technical Consulting, LLC) 2013 - February 2013
Massive Networks (BW Technical Consulting) June 2011 - April 2012
Critigen ( Divested from Ch2M Hill in 2009) November 2009 - June 2011
CH2M HILL January 2004 - December 2008
MicroSource (sold to Ch2M Hill in 2004) November 1995 - January 2004
Skills
New Business Development, Managed Services, Business Development, Cloud Computing, Solution Selling, Microsoft Office, Marketing Management, SaaS, Start-ups, Strategy, Enterprise Software, Integration, Data Center, Sales, Consulting, Business Intelligence, Project Management, VoIP, Networking, IT Outsourcing, CRM, Professional Services, Security, ERP, Information Technology, Strategic Partnerships, Management, Program Management, Direct Sales, Outsourcing, Salesforce.com, Account Management
Education
University of Northern Colorado 1984 — 1988
BS/BA, Finance
University of Northern Colorado
Bachelors of Science, Business Administration / Finance
NACR April 2014 - Present
Jenne, Inc February 2012 - April 2014
Lantana Communications 2007 - 2010
Sunturn 2005 - 2007
Avaya 1982 - 2005
Skills
Avaya PBX, CCNA, Extreme Networks, Meru Networks, Juniper, Radvision Video, Telecommunications, Cisco Technologies, ISDN, Pre-sales, Troubleshooting, Avaya, Disaster Recovery, Unified Communications, VoIP, IP, CRM, Voice Mail, Avaya Communication..., MPLS, QoS, Network Security, Network Architecture, Telephony, SIP, Ethernet, Routing, Video, Management, Managed Services, CTI, Product Management, Data Center, Routers, Networking, Customer Satisfaction, Video Conferencing, Virtualization, Network Design, Team Leadership, IVR, WAN, Servers, Avaya Aura, Call Centers, TCP/IP, System Administration, LAN-WAN, Visio, Infrastructure
Education
Regis University 1995 — 2000
Bachelor of Science, B.S, Computer Information SystemsCIS; Computer Networking
Clemente High School
Avtex Solutions, LLC 2015 - Present
Versus Technology 2012 - 2014
NACR 2010 - 2012
Cerium Networks 2009 - 2010
USA Mobility 2006 - 2009
Mosaic Technology 2003 - 2006
Tectura 2000 - 2003
Skills
Software Solution Sales, Business Development, Enterprise Account..., Channel Partners, New Business Development, Avaya, Healthcare, Telcom, Account Management, Enterprise Software, CRM, Direct Sales, Key Account Management, Team Building, Negotiation, Management, Sales Presentations, Contract Negotiation, Cross-functional Team..., Customer Satisfaction, Salesforce.com, Sales, Selling, Outsourcing, Start-ups, Strategy, Telecommunications, Sales Operations, Sales Management, Cold Calling, Solution Selling, Call Centers, Strategic Partnerships, Professional Services, Marketing Strategy, SaaS, Consulting, Sales Process, Unified Communications, Lead Generation, Managed Services, B2B, Cloud Computing, Go-to-market Strategy, Leadership, Strategic Planning
Education
Portland State University
BS, Political Science & Urban Planning
NACR February 2008 - Present
Cross Telecom 2002 - 2008
Xeta Technologies 1999 - 2001
Lucent Technologies 1997 - 2001
ATT/Lucent/Avaya 1993 - 1999
Skills
Unified Communications, Avaya, Telephony, Managed Services, Solution Selling, Wireless, Cisco Technologies, Enterprise Software, Call Logging, SIP, VoIP, Switches, Telecommunications, CTI, Leadership, System Deployment, Network Architecture, Unified Messaging, WAN, Ethernet, T1, Vendor Management, IVR, IP, Contact Centers, Voice Mail, TCP/IP, Cloud Computing, LAN-WAN, Video Conferencing, Pre-sales, H.323, ACD, Data Center, TDM, Call Centers, SaaS, Integration, Routing, Sales Engineering, SIP Trunking, Customer Satisfaction, Sales, Professional Services, Network Design, ISDN, IP PBX, MPLS, Avaya IP Telephony, QoS
Education
University of Phoenix 1995 — 2001
Oracle December 2014 - Present
NACR December 2013 - December 2014
NACR April 2010 - December 2013
Avaya Communications April 2009 - April 2010
Avaya Communications 2006 - April 2009
Avaya Communications October 2001 - October 2006
NICE 1999 - 2001
MCI 1999 - 2000
Skills
Avaya, Telephony, Unified Communications, VoIP, IVR, Contact Centers, CTI, SIP Trunking, SIP, Channel Partners, Telecommunications, Managed Services, Voice & Data Convergence, LAN-WAN, Call Centers, Wireless, IP, TCP/IP, WAN, SaaS, Cloud Computing, Unified Messaging, Solution Selling, ACD, Pre-sales, T1, Professional Services, Data Center, Cisco Call Manager, Ethernet, MPLS, Cisco Technologies, Video Conferencing, Call Logging, Network Design, Routers, Wireless Networking, System Deployment, Switches, ISDN, Networking, IP PBX, Routing, Sales Engineering, Cabling, Network Architecture, VPN, TDM, Mobile Devices, CCNA
Education
University of Northern Colorado 1988 — 1993
Bachelor's degree, Graphic Design
CTG January 2008 - Present
Computer Task Group, Inc. 2008 - Present
PMI Alaska Chapter 2013 - 2015
PMI Alaska Chapter 2013 - 2015
NACR November 2003 - September 2006
NACR November 2003 - August 2006
Leap Wireless/Cricket Communications March 2000 - November 2003
Qualcomm 1995 - 1999
American Clinical Laboratory 1984 - 1995
Skills
Project Management, Program Management, SharePoint, PMP, Software Project..., MS Project, Contract Negotiation, Change Management, Security, Project Portfolio..., Integration, PMO, Databases, Telecommunications, Vendor Management, Business Analysis, Project Planning, Microsoft Project, SDLC, Requirements Analysis
Education
San Diego State University-California State University 1984 — 1989
Bachelor's, Liberal Studies, Women's Studies
Academy of Our Lady of Peace 1970 — 1974
High School Deploma
NACR October 2012 - Present
NACR December 2005 - October 2012
SBC September 2001 - December 2005
Mitsubishi Heavy Industries 1998 - 1999
Skills
Avaya, Unified Communications, CRM, Sales Management, VoIP, Telephony, Telecommunications, IP, Call Center, Wireless, Managed Services, Data Center, LAN-WAN, Video Conferencing, MPLS, SIP, Call Centers, Sales Engineering, IVR, SIP Trunking, Strategy, Cloud Computing, Sales, Voice & Data Convergence, Voice Mail, Solution Selling, Troubleshooting, Avaya Technologies, Direct Sales, Professional Services, Management, Channel Partners, SaaS, Account Management
Education
Texas Tech University 1995 — 2010
Master in Business Administration, International Business
Texas Tech University 1995 — 2001
Bachelor in Business Administration, Management Information Systems
James L Collins Catholic School
Elementary Education
InnoVet Labs July 2015 - Present
HealthClues June 2015 - Present
Tigris Technologies June 2015 - Present
EGEN Solutions, Inc. September 2013 - May 2015
NACR September 2011 - September 2013
Avaya February 2008 - September 2011
Veromind Lda. January 2007 - January 2008
Geomant 2006 - 2006
Avaya January 1999 - October 2005
Skills
SaaS, Leadership, Professional Services, Managed Services, Business Development, Start-ups, Web Development, CRM, Mobile Applications, Solution Selling, Web Applications, Sales Operations, Unified Communications, Enterprise Software, Cross-functional Team..., Strategy, Integration, French, International Sales, International Business..., Consultative Selling..., German, International Operations, Multilingual, Consultative Selling, Management, Program Management
Education
The University of Chicago Booth School of Business 1988 — 1990
MBA, International Business, Finance, & Statistics
United States Defense Language Institute 1983 — 1984
Master of Arts (MA), German
United States Military Academy at West Point 1979 — 1983
Bachelor of Science degree, General Engineering
MERCHANTS BANCARD NETWORKS September 2014 - Present
NACR October 2009 - August 2014
City National Bank 1990 - 2014
City National Bank 1990 - 2014
City National Bank 1990 - 2014
Avaya January 2000 - October 2009
LUCENT TECHNOLOGIES January 1996 - January 2000
AT&T January 1994 - January 1996
HARRIS/3M January 1989 - January 1993
Software , Services and Accessories January 1988 - January 1989
Skills
Lead Generation, Channel Partners, IP, Cisco Technologies, Call Centers, Territory Management, Competitive Analysis, Mobile Computing, Sales Operations, Channel, Salesforce.com, Contact Centers, VoIP, Selling, Sales Management, Vendor Management, Leadership, Unified Communications, Avaya, Data Center, Service Delivery, Marketing Strategy, Management, Team Building, Sales, Channel Strategy, Wireless, Strategy, SIP, Telecommunications, Telephony, Managed Services, Analytics, Strategic Planning, Customer Retention, Solution Selling, SaaS, Cloud Computing, Enterprise Software, Mobile Devices, Account Management, Pre-sales, Product Management, Unified Messaging, Customer Experience, Hosted Services, ACD, Product Marketing, Team Leadership, Demand Generation
Education
Nova Southeastern University 1993 — 1995
Master of Business Administration (M.B.A.), MBA
University of Florida 1980 — 1985
Bachelor's Degree, MARKETING
Oracle July 2014 - Present
ShoreTel January 2011 - July 2014
Unified360 2010 - 2011
NACR 2009 - 2010
Agility Communications Group 2006 - 2009
Skills
Account Management, Business Development, Call Centers, Channel, Cloud Computing, Contact Centers, Data Center, Direct Sales, Enterprise Software, Hosted Services, IP, MPLS, Management, Managed Services, Mobile Devices, Product Management, Professional Services, SIP, Recruiting, SIP Trunking, SaaS, Sales, Sales Process, Salesforce.com, Solution Selling, Telecommunications, Telephony, VoIP, Unified Communications, Wireless
Education
The University of Texas at Austin
Bachelor of Science (B.S.), Business/Corporate Communications
Parametric Solutions, Inc. June 2015 - Present
NACR January 2006 - May 2015
Empire Technologies January 2006 - July 2010
Church & Dwight Co. Inc March 2000 - December 2005
Wheelock, Inc October 1997 - March 2000
Asbury Park Press September 1996 - September 1997
North Allegheny School District September 1992 - July 1996
LEGENT Corp July 1990 - September 1992
Skills
Human Resources, Personnel Management, Payroll, Performance Management, Team Building, Onboarding, Leadership, Hiring, Telecommunications, Sourcing, Organizational..., Talent Acquisition, OSHA, Workers Compensation, Call Centers, Strategic Planning, Benefits Administration, Recruiting, Safety, OSHA training, System Administration, Networking, ADP Payroll, Technical Recruiting, New Hire Orientations, Training, Employee Benefits, HRIS, Employee Relations, Interviews, VoIP, ACE - Value Stream...
Education
Holy Family AcademyCertificationAllegheny Community CollegeOcean County CollegeRobert Morris College (PHR)Fairleigh Dickinson University
Robert Morris University
Business Management/Human Resource Management
Avaya June 2014 - Present
NACR May 2013 - June 2014
Altura Communications June 2012 - April 2013
Avaya November 2010 - May 2012
Altura Communication Solutions October 2003 - November 2010
Fujitsu America March 1999 - October 2001
NEC Unified Solutions (Nitsuko America - at the time) August 1992 - March 1999
Tie Communications February 1987 - August 1992
Skills
Telecommunications..., Product Management, Systems Engineering, Sales Engineering, Telecommunications..., Telecommunications..., Unified Communications, Telephony, Avaya, Telecommunications, Channel, IP, Voice Mail, Pre-sales, VoIP, Video Conferencing, Ethernet, TDM, Sales Operations, SIP, Wireless, Call Centers
Education
University of Hartford 1989 — 1990
ASCS, Computer ScienceTechnology
Norwalk Technical College 1983 — 1985
ASEE, Electrical and Electronics Engineering
NACR 2012 - Present
Avaya 2010 - 2012
Avaya 2007 - 2010
Avaya 2002 - 2007
Avaya 2000 - 2002
Lucent Technologies 1998 - 2000
AT&T 1994 - 1998
Skills
Messaging, Webinars, Product Development, Channel Marketing, Demand Generation, Operations Management, Sales Operations, Marketing Communications, Corporate Communications, Project Planning, Business Planning, Product Marketing, Marketing, Avaya, Problem Solving, Telecommunications, Project Management, Marketing Management, Budget Process, Operating Budgets, Budget Reconciliation, Budget Monitoring, Multi-channel Marketing, Lead Generation, CRM, Integrated Marketing, Cross-functional Team..., Product Management, Marketing Strategy, Management, Strategic Planning, Go-to-market Strategy, Strategy, Program Management, Direct Sales, Team Management, Product Launch, Leadership, Sales, Market Planning, Brand Management, Segmentation, Competitive Analysis, B2B Marketing, Selling, Strategic Partnerships, Training, Unified Communications, Salesforce.com, Channel Partners
Education
Rider University 1994 — 1997
MBA, Marketing Mangement
William Paterson University of New Jersey 1988 — 1992
BS, Marketing Management
NACR March 2011 - Present
NACR March 2011 - Present
Skills
Telephony, Unified Communications, Avaya, VoIP, Telecommunications, Integration, SIP Trunking, Call Centers, Wireless, Troubleshooting, Mobile Devices, Networking, MPLS, SIP, Data Center, Cloud Computing, Switches, IVR, Video Conferencing, IP, Solution Selling
Education
University of Missouri-Columbia 1985 — 1989
Bachelor of Science (BS), Fisheries and Wildlife Management
University of Missouri-Columbia 1985 — 1989
Bachelor of Science Fisheries & Wildlife Management
NACR June 1997 - Present
Skills
Video Conferencing, Solution Selling, Unified Communications, VoIP, Channel Partners, Salesforce.com, Sales Operations, Managed Services, Telephony, Telecommunications, Vendor Management, Avaya, Wireless, IP, Direct Sales, Call Centers, Account Management, SIP, Avaya Technologies
Education
Rutgers University 1992 — 1997
Bachelor of Arts (B.A.), Communication and Media Studies
NACR January 2015 - Present
NACR February 2010 - Present
Avaya January 2008 - February 2010
Source, Inc. March 1994 - December 2007
Source, Inc. January 2003 - December 2006
Skills
Telecommunications, Management, Managed Services, Contact Centers, Unified Communications, Avaya, CRM, Sales Management, Telephony, Team Leadership, Cisco Technologies, Solution Selling, Cloud Computing, VoIP, SaaS, SIP, Data Center, CTI, Leadership, IP, MPLS, Channel Partners, Direct Sales, Professional Services, Enterprise Software, Business Process...
Education
University of North Texas 1989 — 1994
BS, Marketing
NACR May 2013 - Present
Arrow S3 April 2009 - April 2013
Cashion Fire Department July 2007 - November 2011
Avaya May 2005 - April 2009
Avaya April 2005 - January 2007
Amcat 2002 - 2004
Lucent Technologies / Avaya May 1999 - February 2002
TTS 1996 - 1998
Skills
Pre-Sales Technical..., Solution Architecture, Contact Center..., Contact Center Design, Multi-Channel Contact..., Solution Selling, IVR, ACD, Outbound, SIP, CTI, Avaya, Unified Communications, Human Factors, VoIP, Avaya Aura Contact..., Avaya Experience Portal, Call Centers, Cloud Computing, Telephony, SIP Trunking, Managed Services, Telecommunications, Contact Centers, IP, Professional Services, Video Conferencing, Sales Engineering, MPLS, ISDN, Call Logging, Hosted Services, Cisco Call Manager, Telepresence, WAN, Voice Mail, IP PBX, Ethernet, LAN-WAN, Inbound Marketing, Wireless, H.323, T1, Avaya Technologies
Education
Oklahoma City University 1992 — 1996
BA, Communications
Principia College 1991 — 1993
NACR November 2014 - Present
XO Communications April 2012 - June 2014
CompuCom May 2007 - February 2011
Verizon Business 2006 - 2007
Qwest Communications 2001 - 2006
Cognos an IBM Company 1999 - 2001
ConneXt 1997 - 1999
Nortel 1994 - 1997
Centex Telemanagement 1987 - 1994
Skills
Consultative Selling, Managed Services, Managed Hosting, Telephony, HP, Microsoft Technologies, VMware, Healthcare, Selling, Cisco Technologies, Enterprise Software, New Business Development, Challenger, Content Delivery, Cloud Computing, Generating Revenue, VoIP, Direct Sales, IT Strategy, Solution Selling, MPLS, SaaS, Business Development, Networking, Complex Sales, Strategy, Sales, Co-location, Channel Partners, Wireless, Vendor Management, Pre-sales, Integration, Call Centers, Business Alliances, CRM, Storage, Telecommunications, IP, Unified Communications, Disaster Recovery, Security, Account Management, Salesforce.com, Sales Operations, Product Management, Start-ups, Virtualization, WAN, Go-to-market Strategy
Education
University of California, Irvine 1982 — 1986
B.A., French Linguistics
Westlake High School 1978 — 1982
NACR July 1999 - Present
Quad/Graphics 1997 - 1999
Quad/Graphics 1995 - 1997
Superior Graphics 1993 - 1995
Skills
Corporate Events, Event Planning, Event Management, Events Coordination, Account Management, Corporate Branding, Marketing Communications, Marketing, Marketing Strategy, Telecommunications, Management, Graphics, Digital Marketing, Layout, Customer Service, Photoshop, Public Speaking
Education
Saint Paul College-A Community and Technical College
Graphic Design
University of Wisconsin-River Falls
ION Computer Systems January 2012 - Present
CT Networks January 2011 - January 2012
XO Communications October 2009 - January 2011
NACR February 2007 - January 2009
Avaya September 2001 - September 2006
CA, Inc February 2000 - September 2001
CA Inc. February 1999 - September 2001
CA, Inc February 1999 - February 2000
Scarborough Research 1994 - 1999
Education
Eailing College (London, UK) 1986 — 1986
Political Science
University of Rhode Island 1982 — 1986
BA, Political Science, Psychology
Bishop Hendricken High School 1978 — 1982
NACR June 2014 - Present
Skills
Strategic Planning, Outsourcing, Coaching, Management Consulting, Service Operations, Process Improvement, Customer Service, Entrepreneurship, Business Development
Education
The University of Chicago 1996 — 1999
MBA, Strategic Management
Trinity University 1987 — 1991
Bachelor or Arts, Economics
NACR July 2015 - Present
NACR September 2004 - June 2015
Universal Solutions January 2003 - August 2004
Unicorp September 2001 - December 2002
North American Telecom September 2000 - August 2001
Skills
VoIP, SIP, Unified Communications, Avaya, Telephony, Call Logging, Switches, Telecommunications, IP, Disaster Recovery, Managed Services, Call Centers, TCP/IP, CRM, Contact Centers, IVR, Solution Selling, ACD, Professional Services, WAN, MPLS, CTI, Ethernet, LAN-WAN, Network Architecture, SIP Trunking, System Deployment, Voice Mail, Unified Messaging, Sales Engineering, Avaya Technologies, Video Conferencing, Cloud Computing, Data Center
Education
Old Dominion University 1995 — 2000
Montgomery High School 1991 — 1995
NACR November 2014 - Present
NACR February 2013 - Present
Techcess Group January 2012 - January 2013
Co-nexus May 2008 - May 2011
Co-nexus January 2003 - June 2008
Expanets January 1997 - January 2003
Skills
Microsoft Lync, Software Development, Visual C++, Telecommunications, Lync, CTI, Product Management, Call Centers, SIP, SaaS, Avaya, Managed Services, Video Conferencing, Call Logging, IP PBX, Contact Centers, Management, Cloud Computing, Agile Methodologies, IVR, Telephony, Unified Communications, Solution Selling, Sales Engineering, VoIP, ACD, SIP Trunking, Troubleshooting, Avaya Technologies
Education
University Of Texas at Austin
San Jacinto College
NACR January 2004 - Present
Expanets January 2001 - December 2003
Lucent Technologies September 1993 - December 2000
Skills
Avaya, CTI, Solution Selling, VoIP, Consultative Selling, Selling, Unified Communications, Contact Centers, Telecommunications, Telephony, Managed Services, Wireless, SIP Trunking, SIP, IVR, Call Center, Sales, Sales Operations, Channel, T1, Cloud Computing, Data Center, IP, Call Centers, Mobile Devices, SaaS, Professional Services, Video Conferencing, Hosted Services, Channel Partners, Sales Engineering, Ethernet, Go-to-market Strategy, Direct Sales, LAN-WAN, WAN, PRI, Unified Messaging, ACD, Call Logging, Long Distance, Co-location, Strategic Partnerships, Voice Mail, Cisco Technologies, Pre-sales, Network Design, Salesforce.com, Enterprise Software, IP PBX
Education
State University of New York College at Oneonta 1978 — 1981
Bachelor of Science (BS), Business/Managerial Economics
NACR February 2014 - Present
Carousel Industries June 2006 - October 2013
C-Win August 2000 - June 2006
AVAYA 2000 - 2001
Lucent Technologies July 1996 - August 2000
AT&T July 1985 - July 1996
Skills
UC, Modular Messaging, Avaya PBX, Avaya, Unified Communications, PBX, Telephony, CTI, Video Conferencing, VoIP, SIP, Managed Services, Call Center, Solution Selling, Unified Messaging, Call Centers, Telecommunications, Cloud Computing, Wireless, Sales Engineering, Direct Sales, Contact Centers, SIP Trunking, IP, IVR, Channel Partners, Professional Services, Sales Process, SaaS, Selling, Cisco Technologies, Virtualization, MPLS, WAN, LAN-WAN, Salesforce.com, Hosted Services, Co-location, Telepresence, ACD, Ethernet, Go-to-market Strategy, T1, Enterprise Software, Network Architecture, Data Center, Network Design, Strategic Partnerships, Pre-sales, Voice & Data Convergence
Education
Rutgers, The State University of New Jersey-New Brunswick 1980 — 1984
Batchelor of Science, Business Management, 3.4 GPA
NACR June 2014 - Present
Source, Inc. February 2013 - June 2014
SKC March 2011 - February 2013
Source, Inc. 2002 - 2011
Avaya 2001 - 2002
Lucent Technologies 1999 - 2001
CompuCom 1994 - 1999
Turtle & Hughes 1990 - 1994
Skills
Collaboration Solutions, Avaya, Unified Communications, VoIP, Video
Education
Texas Tech University 1985 — 1989
BBA, Marketing
Ludlowe 1984 — 1985
JJ Pearce 1981 — 1984
NACR February 1999 - Present
Skills
Telecommunications..., Telecommunications, Wireless, VoIP, Troubleshooting, IP, Networking, Management, Project Management, Customer Service
Education
St. Francis University
Ivy Tech
NACR October 2001 - Present
NACR/ Avaya BP 2001 - Present
Avaya 1994 - 2001
Skills
Managed Services, Unified Communications, Avaya, VoIP, Cloud Computing, Telephony, Solution Selling, Contact Centers
Education
The Ohio State University
Marketing
ConvergeOne Collaboration July 2015 - Present
Converge-One - NACR October 2008 - Present
NACR January 2014 - June 2015
Avaya, Inc. (Pacific Northwest) March 2007 - October 2008
Avaya (UK) September 2005 - February 2007
Avaya (UK) October 2002 - October 2005
Avaya January 2000 - October 2002
Lucent Technologies January 1996 - January 2000
AT&T Business Communication Solutions February 1995 - January 1996
Skills
Unified Communications, Business Development, Program Management, Solution Selling, Telecommunications, Avaya, VoIP, Call Center, Contact Centers, Managed Services, Professional Services, Channel, IVR, Telephony, SaaS, Cloud Computing, Direct Sales, Account Management, Enterprise Software, SIP, Strategic Partnerships, Sales Operations, Integration, Management, Mobile Devices, CRM, Competitive Analysis, CTI, Sales, Service Delivery, Strategy, Pre-sales, Leadership, Team Leadership, Customer Satisfaction, ACD, Selling, SIP Trunking, IP, Channel Partners, Sales Process, Call Centers, Unified Messaging, Vendor Management, Go-to-market Strategy, Voice & Data Convergence, Video Conferencing, Hosted Services, Business Alliances, Avaya Technologies
Education
The University of North Dakota 1988 — 1992
BA, Journalism
The University of North Dakota 1988 — 1992
Bachelor of Arts (B.A.), Journalism
NACR February 2009 - Present
NACR February 2007 - Present
Verizon Communications May 2006 - December 2006
Education
Northeastern University 2005 — 2006
MS in Telecommunication Systems Management, Telecommunications
NACR June 2003 - Present
Progressive Technologies, Inc. February 1997 - June 2003
Progressive Technologies, Inc. July 1992 - February 1997
Skills
Customer Service, Telephony, Avaya, SIP Trunking, Contact Centers, Leadership, Solution Selling, Process Improvement, Sales, Team Building, SIP, IVR, Strategic Planning, Telecommunications, VoIP, Managed Services, CTI, Unified Communications, Call Centers, Direct Sales
Education
St. John's University 1980 — 1984
Bachelor of Science (BS), Accounting
Unify November 2009 - Present
NACR September 2009 - December 2009
AVAYA November 2007 - September 2009
Synnex 1996 - 2007
Skills
Leadership, CRM, Sales Management, Security, Salesforce.com, Project Management, Customer Satisfaction, Management, Unified Communications, Sales, VoIP, SaaS, Solution Selling, Managed Services, Direct Sales, Account Management, Negotiation, Telephony
Education
University of South Carolina Upstate 1988 — 1991
BS In Business/Psychology, Business/Pshychology
NACR Client ExecutiveAvayaJuly 1977 - July 2001
Education
University of Iowa 1972 — 1976
Dell May 2013 - Present
Sonus Networks May 2012 - March 2013
NACR April 2010 - May 2012
City of Los Angeles (Fluor Consulting Contract) October 2009 - June 2010
Nortel April 2005 - December 2009
Nortel Networks April 1998 - December 2005
Goodyear September 1993 - April 1998
Skills
Unified Communications, VoIP, Telecommunications, SIP, IP, Avaya, Unified Messaging, Wireless, TDM, Telephony, Sales Engineering, CTI, SIP Trunking, IVR, Cloud Computing
Education
University of New Brunswick 1989 — 1993
BSc. Engineering, Engineering
University of New Brunswick
Advanced Undergraduate Studies, Technology Management
Pepperdine University, The George L. Graziadio School of Business and Management
NACR January 2012 - Present
Arlington Computer Products January 2011 - December 2011
Technology Solutions Group December 2007 - January 2011
Skills
Cisco Technologies, VoIP, Professional Services, HP, Unified Communications, Vendor Management, Managed Services, Sales Management, Telecommunications, Solution Selling, Avaya, Networking, VMware, Cloud Computing, Direct Sales, Telephony
Education
University of Illinois at Chicago 1982 — 1987
NACR March 2014 - Present
NACR September 2001 - March 2014
Converge-One 2001 - March 2014
Avaya May 2000 - July 2001
Avaya/Lucent/AT&T January 1990 - May 2000
AT&T/NWBell June 1979 - January 1990
Skills
Telecommunications, VoIP, Unified Communications, IVR, Avaya, SIP, Pre-sales, Telephony, Sales Operations, Team Leadership, Networking, Contact Centers, SIP Trunking, Call Centers, Data Center, Cloud Computing, Channel Partners, Managed Services, Network Design, Solution Selling
Education
University of Minnesota-Twin Cities 1976 — 1979
Masters, Physics/ Business Law minor
University of Minnesota-Twin Cities 1972 — 1976
Bachelors, Math, German
NACR October 2013 - Present
FCFCU October 2008 - Present
FInancial Center April 2002 - October 2008
Skills
Banking, Budgets, Business Analysis, Call Center, Call Centers, Credit, Customer Service, IVR, Loans, Networking, Process Improvement, Project Management, Retail Banking, Risk Management, Unified Communications, Vendor Management, VoIP, Management, Disaster Recovery, Cloud Computing
Education
Southern Illinois University, Carbondale 1978 — 1980
NACR January 2004 - Present
Education
University at Buffalo 1993 — 1995
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
University of Notre Dame 1984 — 1988
Bachelor’s Degree, French, Arts & Letters Program for Administrators
NACR October 2014 - Present
Avaya, Inc. October 2000 - September 2014
Lucent Technologies October 1996 - October 2000
AT&T January 1985 - September 1996
Skills
Avaya, VoIP, Unified Communications, Telephony, Managed Services, Solution Selling, Contact Centers, Professional Services, Building Relationships, Trusted Business Partner, Telecommunications, Call Centers, SIP, Wireless, IP, MPLS, Channel Partners, SIP Trunking, IVR, Avaya Technologies
Education
University of Maryland Baltimore County 1983 — 1987
NACR Software SpecialistAvaya1998 - 2001
Education
University of Minnesota-Twin Cities 1971 — 1974
Independent January 2015 - Present
NACR Inc August 2010 - January 2015
NACR 2001 - 2009
Avaya July 1999 - August 2001
Avaya January 1996 - July 1999
Lucent Technologies October 1991 - December 1995
Skills
Sales, Avaya, Sales Operations, VoIP, Unified Communications, Business Development, Integration, Managed Services, Telephony, Call Center, Contact Centers, Solution Selling, IVR, Telecommunications, SIP, Video Conferencing, Call Centers, Sales Management, Avaya Technologies, Channel Partners, Wireless, Professional Services
Education
University of Colorado Boulder 1977 — 1980
BS, Business
NACR July 2014 - Present
NACR September 2011 - Present
NACR February 2011 - August 2011
Sheri Wallace Consulting LLC January 2001 - March 2011
Arthur Maxwell, Inc. 2009 - 2010
Ecolab April 1996 - December 2000
Ecolab, Inc. April 1995 - April 1996
Skills
Business Analysis, Project Management, Program Management, Process Improvement, Business Process, Management, Change Management
Education
University of Minnesota - Carlson School of Management 1981 — 1985
Bachelor of Science, Business Admin
NACR March 2007 - Present
Skills
SSIS, T-SQL, Windows Server, Active Directory, Avaya, SharePoint, Disaster Recovery, Microsoft SQL Server, Database Administration, Databases, SQL, Windows, System Administration, Microsoft Exchange, Integration, Database Design, VoIP, Business Intelligence, Virtualization, Video Conferencing, VMware
Education
Jamestown College 1995 — 1999
BA, Computer Science and MIS
NACR 2011 - August 2014
Avaya September 2009 - December 2010
Avaya August 2005 - September 2009
AT&T, Lucent, Avaya July 1991 - July 2005
Denver University College of Systems Science January 1990 - December 1992
Skills
SIP, IVR, CTI, Telephony, Avaya, Telecommunications, VoIP, Unified Communications, Contact Centers, Call Center, ACD, Call Logging, H.323, Wireless, IP, Call Centers, Networking, Integration, Video Conferencing, Cloud Computing, SaaS, Enterprise Software
Education
University of Colorado Boulder
MS, Telecommunications
University of Kansas
BS, Computer Science
AT&T School of Business 1995 — 1995
Master of Business Administration (M.B.A.) (non-acredited), Business Administration and Management, General
Stevens Institute of Technology 1998 — 1998
Masters Certificate in Project Management, Project Management
NACR May 2015 - Present
CDW October 2011 - Present
Cisco August 2010 - October 2011
Enventis Telecom 2000 - July 2010
Education
University of Northern Iowa 1986 — 1990
Bachelor of Arts (B.A.), Family Psychology
NACR July 2008 - Present
Citigroup October 1997 - November 2007
The Associates 1997 - 2001
Advanced Paradigm August 1996 - October 1997
Prudential Insurance September 1986 - August 1996
Diagnostic Radiology May 1982 - June 1986
Skills
Telecommunications, VoIP, Data Center, Avaya, Managed Services, Account Management, Process Improvement, Project Management, Telephony, Disaster Recovery, Team Management, Team Leadership, Team Building, Customer Service, Microsoft Excel, Internet, Leadership, Microsoft Office, Microsoft Word, Photoshop, Switches, Visio, Change Management, Project Planning
Education
Northern Illinois University 1979 — 1981
NACR July 2014 - Present
Cetera Investment Services April 2008 - June 2014
Analysts International 1996 - 2008
Skills
SDLC, Visio, Change Management, Vendor Management, Business Analysis, Analysis, Requirements Analysis, Testing, Management, Software Documentation, Business Process..., Microsoft Office, Customer Service, Quality Assurance, CRM, Process Improvement, Project Management, ERP
Education
St. Cloud State University 2004 — 2007
MBA, Business Administration
St. Cloud State University 1988 — 1996
BS, Business Computer Information Systems
Alan Travis December 2010 - Present
NACR 2005 - Present
NACR 2004 - Present
Education
Northern Illinois University
BS, Marketing
NACR 2012 - Present
Arrow Electronics 2002 - 2012
Lucent Technologies / Avaya 1996 - 2002
Excalibur Electronics 1994 - 1996
Forget Me Not 1990 - 1994
Metropolitan Sales Company 1982 - 1990
Skills
Avaya, Unified Communications, VoIP, Managed Services, Telephony, Solution Selling, SIP Trunking, SIP, Telecommunications, IVR, IP, Contact Centers, Call Centers, Channel Partners, Wireless, Professional Services, Video Conferencing, MPLS, Unified Messaging, Cloud Computing, CTI, Data Center, WAN, Strategy, Sales Operations, Vendor Management
Education
Pace University - Lubin School of Business 1984 — 1986
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
NACR 2002 - Present
ACUS AT&T College and University Solutions 2000 - 2002
Chrysler Financial Corporation 1992 - 2000
EDS 1985 - 1992
AT&T August 1980 - January 1985
Education
University of Michigan-Dearborn
NACR June 2005 - Present
Scott County, MN 2009 - 2009
Think Equity Partners 2003 - 2004
CompuCom 2003 - 2003
Harris Information Technology Services ( formerly Netco Government Services ) 1998 - 2001
Comdisco 1996 - 1998
Skills
Networking, VoIP, Data Center
Education
St. Olaf College 1991 — 1995
NACR Technical MarketingAvaya1997 - 2002
Education
University of South Florida
NACR October 2008 - Present
NACR October 2008 - 2014
Empire Technologies October 2008 - November 2010
Empire Technologies 2008 - 2010
Avaya 1986 - 2001
Skills
VoIP, Avaya, Telecommunications, IVR, CTI, ACD, CRM, Sales Engineering, H.323, Voice Mail, Telephony, Contact Centers, Call Centers, Integration, IP PBX, MPLS, Professional Services, SIP, SIP Trunking, Solution Selling, Unified Communications
Education
University of North Carolina at Wilmington 1979 — 1983
NACR CSEAvayaJanuary 2000 - October 2002
Lucent Technologies January 1995 - January 2000
AT&T January 1982 - January 1995
Education
The University of Akron 1974 — 1978
BSBA, Finance
NACR 2014 - Present
Altura Communication Solutions 2005 - 2013
Westar Networks 2003 - 2005
Enterasys Networks 2001 - 2003
Enterasys Networks 2000 - 2001
Fujitsu 1995 - 2000
Asante Technologies 1994 - 1995
Digital Equipment Corporation 1981 - 1994
Skills
Solution Selling, Professional Services, Managed Services, Unified Communications, Channel, Sales Management, VoIP, Telephony, Sales Operations, Direct Sales, Sales, Channel Partners, Wireless, Telecommunications, Sales Process, Salesforce.com, Strategic Partnerships, Call Centers, Selling, Enterprise Software, Cloud Computing, Leadership, SIP, MPLS, SIP Trunking, SaaS, IP, Data Center, IVR, Ethernet, Avaya, Video Conferencing, Pre-sales, Contact Centers, Sales Engineering, WAN, Go-to-market Strategy, Mobile Devices, Account Management, IP PBX, Co-location, LAN-WAN, Network Design
Education
University of Maryland College Park 1975 — 1979
BS, Business Management
NetWorth Realty June 2007 - Present
Networth Realty of Houston 2007 - 2011
RealNet USA November 2003 - June 2007
NACR June 2002 - October 2003
Skills
Property Law, Property Management, Residential Homes, Commercial Real Estate, Contract Negotiation, Real Estate Transactions, Real Estate Development, Real Estate Financing, Real Estate, Investment Properties, Entrepreneurship, Mergers & Acquisitions, Property, Marketing, Real Estate Economics, Business Development, Investors, Leases, Selling, Sales, Sellers, REO, Foreclosures
Education
Prairie View A&M University 1987 — 1993
BS, Electrical Engineering
Prairie View A&M University 1987 — 1993
Bachelor of Science (BS), Electrical and Electronics Engineering
Ribault Sr. High School 1984 — 1987
NACR June 2006 - Present
Avaya 2000 - 2006
Skills
Avaya, Unified Communications, Telephony, VoIP, Contact Centers, Unified Messaging, SIP Trunking, SIP, CTI, IVR, Managed Services, Call Logging, Video Conferencing, Solution Selling, Telecommunications, ACD, IP, Call Center, MPLS, Channel, Wireless, Call Centers, TDM, Channel Partners, H.323, Professional Services, Sales Engineering, IP PBX, T1, Voice Mail, PRI, Voice & Data Convergence, WAN, Ethernet, LAN-WAN, QoS, Network Design, Avaya Technologies
Education
Northern Illinois University 1991 — 1992
Maine East 1987 — 1991
University of Phoenix
NACR June 2010 - Present
Combest February 2009 - Present
Atlanta Computer Group April 2006 - March 2008
Georgia Blue Quality Reprographics October 1999 - February 2006
Vail Resorts October 1993 - April 1999
Education
University of Iowa 1988 — 1990
NACR December 2013 - Present
Comcast January 2009 - October 2013
Ace Mortgage Funding June 2008 - November 2008
Oak Street Mortgage 2006 - 2006
Alverno Information Services 1995 - 2006
Brylane - Lane Bryant 1990 - 1994
Limted - Structure 1989 - 1990
Skills
Telecommunications, Vendor Management, Call Center, VoIP, Call Centers, Wireless, IP, Broadband, Optical Fiber, Managed Services, SIP, Solution Selling, Unified Communications, Co-location, Fiber Optics, Ethernet, MPLS, Network Design, Avaya, LAN-WAN, T1, Network Engineering, WAN, IVR, Data Center, Cellular Communications, Wireless Networking, Cabling
Education
Purdue University 1983 — 1987
Bachelors, Retail Management
NACR November 1993 - November 2010
Merrill Lynch 1983 - 1987
Skills
Solution Selling, Direct Sales, Account Management, VoIP, Salesforce.com, Unified Communications
Education
University of Minnesota-Twin Cities 1974 — 1979
Bachelor of Science (BS), Business Administration and Management, General
NACR January 2009 - Present
Avaya Federal Solutions Inc. 2004 - 2008
Avaya 2001 - 2008
Lucent Technologies 1995 - 2000
AT&T 1989 - 1995
Skills
Unified Communications, VoIP, Telephony, Solution Selling, Avaya
Education
University of Texas at Austin 1974 — 1977
BBA, Petroleum Land Management
NACR October 1999 - Present
Argosy Electronics January 1998 - October 1999
GN Netcom January 1989 - January 1998
Skills
Employee Benefits, Benefits Administration, Benefits Negotiation, Benefits Design, Benefits Management, Employee Relations, Employee Wellness..., Employee Wellness, Employee Handbooks, Employee Recognition, Employee Surveys, Hiring Employees, Human Resources, Human Resource..., Employee Training, ADP HRB, Ultipro
Education
St. Cloud State University 1983 — 1987
Bachelor of Arts (BA), Graphic Design/Business
NACR May 2013 - Present
Xeta Corporation May 1996 - May 2013
Skills
Solution Selling, SIP, Unified Communications, Product Marketing, Sales, Sales Process, Cross-functional Team..., Marketing Strategy, Telecommunications, Customer Service, Management, New Business Development, Forecasting, B2B, Sales Management, Process Improvement, Professional Services, Managed Services, SaaS, VoIP, Channel Partners, Strategic Planning, Product Management, Customer Satisfaction, Avaya, Project Management, Sales Operations, Enterprise Software, Telephony, Pricing, Strategic Partnerships, Ethernet, Salesforce.com, IP, Direct Sales, Vendor Management, CRM, Call Centers, Strategy, Leadership, Wireless, Team Leadership, Selling, Team Building, Contract Negotiation, Competitive Analysis, SIP Trunking, Account Management, Cloud Computing, Business Development
Education
University of Missouri-Columbia 1973 — 1977
Secondary Education, Spanish
St. Louis U. High 1969 — 1973
Bachelor of Education (BEd), Spanish Language and Literature
NACR August 2011 - Present
Texas AFL-CIO January 2011 - June 2011
Texas Legislative Study Group January 2011 - May 2011
Travis County Democratic Party May 2010 - November 2010
Skills
Policy Analysis, Public Policy, Research, Community Outreach, Public Speaking, Microsoft Office, Social Media, Legislative Relations, Non-profits, Event Planning, Politics, Government, Sales, Telecommunications, Call Center, Call Centers, Policy, Leadership, Fundraising
Education
The University of Texas at Austin 2006 — 2010
Bachelor of Arts, Government
Pearland High School 2002 — 2006
NACR January 2008 - Present
North American Communication Resource 2008 - Present
Choice Solutions, LLC 2005 - 2008
IP Revolution March 2000 - March 2005
Inacom Communications July 1993 - March 2000
Inacom 1993 - 2000
USAF August 1989 - June 1993
Skills
Call Centers, Unified Communications, Telecommunications, VoIP, Avaya, Telephony, Data Center, Solution Selling, Strategy, SIP Trunking, SaaS, Voice Mail, Disaster Recovery, Mobile Devices, Enterprise Software, Wireless, IVR, SIP, Contact Centers, Integration, Security, Networking, Unified Messaging, LAN-WAN, Switches, Network Security, Virtualization, Pre-sales, WAN, Troubleshooting, MPLS, Professional Services, IP, Product Management, TDM, Ethernet, Direct Sales, TCP/IP, Network Design, Cloud Computing, Cisco Technologies, ITIL, Vendor Management, Managed Services, T1, Video Conferencing, Servers, VMware, Channel Partners, Cabling
Education
Peru State College 1989 — 1992
BS, Technology Management
Gabriel Richard HS 1966 — 1970
Polycom March 2015 - Present
Unisys May 2014 - April 2015
NACR May 2013 - May 2014
Nexus IS Inc. April 2004 - May 2013
Skills
Cisco Call Manager, Unified Communications, Data Center, VoIP, Cisco Technologies, Cloud Computing, Virtualization, Lync, Microsoft Technologies, Microsoft Exchange, Unified Messaging, Pre-sales, Telecommunications, Telephony, Security, Disaster Recovery, SIP, System Deployment, Network Architecture, WAN, Storage, VMware, Firewalls, Network Engineering, Managed Services, Infrastructure, Storage Area Networks, VPN, Video Conferencing, Cisco IOS, Routing, Active Directory, Professional Services, Telepresence, Citrix, Network Security, Servers, Routers, IP, TCP/IP, Switches, HP, MPLS, LAN-WAN, Microsoft Certified..., CCNA, Avaya, SAN, Network Design, Hyper-V
Education
University of California, Davis
BA, Psychology
NACR March 2010 - Present
S1 IT Solutions May 2004 - March 2010
MPC Computers June 1997 - May 2004
Skills
Telecommunications, Solution Selling, Direct Sales, Unified Communications, VoIP, Marketing, Channel Partners, Managed Services, Account Management, SaaS, Salesforce.com, Sales Operations, Channel, Cloud Computing, Professional Services, Sales Process, Mobile Devices, Avaya, SIP, Call Centers, Telephony, Strategic Partnerships, SIP Trunking, IP, IVR, Go-to-market Strategy, MPLS, Video Conferencing, Unified Messaging, Cisco Technologies, ACD, Contact Centers, Networking, T1, CTI, Integration, Avaya Technologies
Education
University of Idaho 1993 — 1997
B.S., Business Administration
NACR March 2015 - Present
Wheaton College February 2008 - March 2015
Wheaton College 1999 - 2003
Tesser 1994 - 1999
Skills
Graphic Design, Social Media, Marketing, Teaching, Event Planning, Blogging, Facebook, Social Networking, Public Speaking, Fundraising, Press Releases, Copywriting, Creative Writing, Theatre, Editing, Event Management, Nonprofits, Social Media Marketing, Music, Volunteer Management, Copy Editing, VoIP
Education
Penn State University 1987 — 1989
Master's degree, Theatre/Theater
Wheaton College 1978 — 1982
Bachelor of Science (BS), Communication, General
Avaya January 2012 - Present
NACR 2014 - 2015
NACR 2014 - 2015
Avaya September 2003 - January 2012
Avaya June 2000 - September 2003
Avaya June 1998 - June 2000
Skills
Security+, Avaya Communication..., Avaya Aura, Avaya IP Telephony, Avaya, Unified Communications, CompTIA Network+..., Telephony, IVR, VoIP, SIP, CTI, Troubleshooting, Call Centers, Networking, Avaya Technologies
Education
Regis University 2009 — 2011
Master of Science (MS), Systems Engineering
University of Northern Colorado 1991 — 1995
Bachelor of Arts (B.A.), Secondary Education and Teaching
NACR July 2012 - Present
Presidio Networked Solutions May 2008 - December 2008
CTS Technology Solutions, Inc. July 2006 - April 2008
IMPACT Group January 2006 - June 2006
AT&T / Lucent Technologies / Avaya January 1984 - October 2005
Skills
Account Management, IT Solutions, Telephony, VoIP, SIP, Avaya, Unified Communications, Call Center, IVR, Professional Services, Managed Services, Customer Satisfaction, Customer Support, Long-term Customer...
Education
Southeast Missouri State University
NACR 2011 - Present
Sandia Telecommunications Resource LLC June 2009 - October 2011
AT&T Global Services June 2009 - April 2011
AT&T Worldwide Customer Service June 2009 - April 2011
Avaya 1998 - 2009
Victoria's Secret October 1997 - October 1998
Intuit February 1994 - October 1997
Skills
Avaya, CTI, Troubleshooting, Network Administration, CMS, Telephony, IVR, ACD, Contact Centers, Unified Communications, SIP, VoIP, Telecommunications, Call Centers, Integration, Servers, Switches, IP, Professional Services, Managed Services, Unix, Wireless, Avaya Technologies
Education
National American University 1994 — 1996
Bachelors, Accounting
The University of New Mexico 1985 — 1989
Associates, Pre-law
NACR July 2013 - Present
Ambassador Financial, Inc. January 2005 - June 2013
Skills
Sales Management, Business Development, Account Management, New Business Development, Sales Process, Sales, Marketing, Management, Direct Marketing, Salesforce.com, Solution Selling, Selling, Managed Services, Direct Sales, Telecommunications, Cold Calling, Cloud Computing, Unified Communications
Education
Purdue University 2000 — 2004
Bachelor of Science (BS)
Carmel
PMTelco October 2011 - Present
Viable Resources 2012 - November 2012
U.S. Cellular July 2009 - September 2011
NACR 2002 - 2009
Avaya January 2000 - February 2002
Skills
Telecommunications, Avaya, Avaya PBX, Customer Service, VoIP, Budgeting, Troubleshooting, PBX, Contract Negotiation, Switches, Planning, Wireless, Billing, Voice Mail, IP, Call Center, Telephony, Software Installation, Customer Satisfaction, Vendor Management, Project Management, Budgets, Call Centers, SIP, IVR, ACD, T1, Unified Communications, Managed Services, CTI, LAN-WAN, SIP Trunking, Networking
Education
University of St. Thomas (TX) 1982 — 1985
MBA, Finance
Texas Tech University 1971 — 1974
BSEd, Special Education
Center-G Solutions August 2012 - Present
NACR August 2004 - August 2012
Avaya 1997 - 2001
AT&T 1982 - 1995
Skills
Avaya, Telephony, CTI, IVR, ACD, Unified Communications, Contact Centers, Call Center, VoIP, SIP, Telecommunications, Managed Services, Solution Selling, Call Logging, IP, Channel, Voice Mail, Professional Services, Avaya IP Telephony, Cloud Computing
Education
University of Northern Colorado
Bachelor of Arts (BA)
NACR February 2009 - Present
Avaya January 2004 - April 2007
Expanets January 2000 - January 2004
Lucent Technologies March 1995 - January 2000
Skills
Healthcare Information..., New Business Development, Enterprise Software, Avaya, Integration, Sales Operations, Networking, Wireless, Sales, Avaya Technologies, Managed Services, SYSTEMS EXPERIENCE, VoIP, Cisco Technologies, Call Centers, Extreme Networks, Microsoft CRM, Project Management, Dell PowerEdge Servers, Carrier Services, Microsoft Office, MIS
Education
The University of New Mexico 1987 — 1991
Communcations/Marketing
NACR January 2004 - Present
Expanets 2000 - 2004
Lucent Technologies July 1996 - January 2000
Skills
Unified Communications, VoIP, SIP, Avaya, Telephony, Unified Messaging, Managed Services, CTI, IVR, ACD, SIP Trunking, H.323, Avaya IP Telephony, Voice Mail, Video Conferencing, Contact Centers, Call Logging, TDM, IP PBX, MPLS, Sales Engineering, PRI, Hosted Services, LAN-WAN, IP, Voice & Data Convergence, WAN, ISDN, Wireless, Avaya Technologies
Education
Radford University 1992 — 1996
NACR May 2013 - Present
Ultra Electronics - ProLogic October 2010 - April 2013
Rochester Institute of Technology August 2008 - May 2009
Huntsville Hospital April 2006 - July 2008
Oakwood University 2004 - 2005
Skills
C#, SQL, .NET, HTML, Software Development, MySQL, Linux, Visual Studio, Unix, Visual Basic, Perl, Software Engineering, Databases, Subversion, Object Oriented Design, Python, Eclipse
Education
Rochester Institute of Technology 2008 — 2009
Oakwood College 2004 — 2008
Bachelor of Science (BS), Computer Science
NACR November 2006 - Present
G3 Technology Partners November 2006 - November 2013
Dugdale Communication May 2000 - November 2006
Westview Hospital August 1994 - May 2000
Builder Specialties November 1991 - August 1994
Tri-City Medical Center December 1981 - October 1991
Vista Patrol Security August 1980 - December 1981
US Navy August 1977 - August 1981
Skills
Unified Communications, Avaya, VoIP, Telecommunications, Avaya PBX, Voice Mail, Telephony, SIP, Avaya Communication..., Troubleshooting, Modular Messaging, Avaya Aura, IP, ISDN, CTI, Wireless, Networking, Cabling, Contact Centers, Call Centers, LAN-WAN, ACD, Ethernet, SIP Trunking, TDM, Call Logging, IVR, WAN, Video Conferencing, T1, MPLS, Switches, QoS, Unified Messaging, Managed Services, Network Design, H.323, Sales Engineering, Routing, Cisco Technologies, Network Architecture, Routers, TCP/IP, Avaya IP Telephony, Wireless Networking, Avaya Technologies
Education
Palomar College 1980 — 1983
At Large January 2013 - Present
NACR January 2007 - September 2011
NACR January 2001 - December 2006
Lucent Technologies January 1999 - August 2000
Lucent Technologies October 1996 - December 1998
Skills
Microsoft Office, Microsoft Visio, Account Planning, Building Budgets, Budgets, Project Management, Negotiation, Microsoft Access, Telecommunications, Call Center, Visio, VoIP, Sales, Process Improvement, Project Planning, Training, New Business Development, Enterprise Software, Analysis, Management, Selling, Program Management, Leadership, Solution Selling, Salesforce.com, Call Centers, Vendor Management, Cross-functional Team...
Education
Project Management Institute
Certified Associate Project Management Fundamentals Course
Ohio University 1993 — 1995
Masters, Business Administration
Wittenberg University 1973 — 1977
Bachelors, Psychology & Political Science
NACR 1994 - Present
G 3 Technology Partners 1994 - 2011
Skills
VoIP, Telecommunications, Unified Communications, Telephony, SIP
Education
Ranken Technical College
Spectrum Technologies January 2015 - Present
Checkpoint Services, Inc. October 2013 - December 2014
Desert Communications, Inc. May 2008 - October 2013
Quagga April 2007 - April 2008
NACR April 2004 - April 2006
Varay Systems 2005 - 2006
Lantana Communications April 1994 - April 2005
Skills
Unified Communications, Solution Selling, VoIP, Consultative Selling, Avaya, Call Center, IP, Telephony, Telecommunications, IVR, Sales Management, Managed Services, PBX, New Business Development, Team Leadership, Cisco, Wireless, Strategic Planning, Team Building, Strategic Partnerships, Video Conferencing, Key Account Management, LAN/WAN, Data Center, Business Strategy, Cabling, Professional Services, Call Centers, Cisco Technologies, LAN-WAN, Cloud Computing, Direct Sales, Channel Partners, SIP, SaaS, Selling, Sales
Education
Texas Tech University 1989 — 1993
Business Administration
Coronado 1987 — 1989
NACR December 2011 - Present
Avaya 2003 - 2010
Avaya 1999 - 2010
Avaya 2002 - 2005
Skills
Channel, Management, Pricing Strategy, Strategy, Avaya, Professional Services, Program Management, Direct Sales, Telephony, Call Centers, Telecommunications, SIP, Managed Services, Wireless, VoIP
Education
Stevens Institute of Technology 1999 — 2000
Certification, Master Certification in Project Management
Regis University 1989 — 1996
Degree Plan: BA Organizational Development; Communications
Aspen Flying Club
NACR September 2012 - Present
NACR September 2012 - Present
LifeWorks September 2000 - June 2012
General Security Services Corporation March 2000 - August 2000
Skills
Cpr Certified, First Aid Certified, CPI training, Microsoft CRM, Citrix Metaframe, Microsoft Word, Organization, team player, Dependable Team Player, Self Directed
Education
St. Cloud State University 1996 — 1999
Psychology, Human Relations
Hastings High School 1992-1996 1992 — 1996
Gemini Signs September 2014 - Present
NACR August 2014 - August 2014
Xcel Energy May 2013 - February 2014
Xcel Energy May 2010 - December 2013
St. Olaf College October 2007 - March 2009
Carleton College July 2001 - October 2003
Indiana University School of Medicine June 1997 - October 2001
Gateway June 1993 - October 1996
Skills
Microsoft Office, Windows, Web Development, Facebook, Fundraising, Volunteer Management, Nonprofits, Research, Event Planning, Community Organizing, Editing, Customer Service, Data Warehousing, Interviews, ISO, Internal Audit, Invoicing, Key Performance..., Lecturing, Microsoft Excel, Project Management, Newsletters, Office Management, Proofreading, Publishing, Tutoring, Technical Writing, University Teaching, Visio, Training, Troubleshooting, Employee Training, Board Relations, Call Centers, Supervisory Experience, Introducing New Products, Corporate Events, Calendaring, Executive..., IT Project..., Student Supervision, Mac OS, SharePoint, Community Outreach, Political Campaigns, Compliance, Passport, Process Improvement, Root Cause Analysis, KPI Dashboards
Education
The University of South Dakota
Bachelor's of Science, English and Political Science
NACR August 2001 - Present
NACR, INC 2001 - Present
Skills
Telecommunications, VoIP, Telephony, Avaya, Voice Mail, Video Conferencing, Unified Communications, SIP, T1, Vendor Management, Network Design, CTI, IP, Wireless, IP PBX, Call Logging, Sales Engineering, System Deployment, LAN-WAN, TCP/IP, Solution Selling, MPLS, Data Center, ACD, Cisco Technologies, Integration, Managed Services, Cabling, Pre-sales, ISDN, Call Centers, Professional Services, Switches, Network Architecture, SIP Trunking, Channel Partners, IVR, H.323, Troubleshooting, QoS, WAN, Contact Centers, Ethernet, Unified Messaging, Fiber Optics
Education
Amber University 1989 — 1991
Master of Business Administration (MBA)
Amber University 1987 — 1989
Master of Science (M.S.)
The University of Texas at Dallas 1982 — 1985
Bachelor's degree, Business Administration and Management, General
NACR 2009 - 2011
National Grid January 1998 - May 2009
Skills
Avaya PBX, Telecommunications
Education
State University of New York College at Oneonta 1972 — 1976
BS, Education
NACR 2000 - 2011
Skills
Avaya, IP, MPLS, Managed Services, SIP, Telephony, Unified Communications, VoIP, Wireless, Avaya Technologies, Telecommunications
Education
University of Northern Colorado 1979 — 1982
MSBA, Business Administration and Management, General
University of Arizona 1976 — 1979
Bachelor of Science (BS), Business Administration and Management, General
NACR April 2013 - Present
Lurie Besikof Lapidus & Company, LLP December 2012 - April 2013
B&F Fastener Supply January 2011 - April 2011
Skills
CompTIA A+ Certification, CompTIA Network+..., Desktop Imaging, Great troubleshooting..., SharePoint, SCCM, Windows Server, Desktop Support...
Education
Rasmussen College-Minnesota 2011 — 2012
Associates in Applied Science, Information Systems Management